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0 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
1 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts, Check out ALL NEW Pi Prime </s> |
2 | <s>[INST] Does the surround require a separate stand? [/INST] No, the Surround does not require a separate stand. </s> |
3 | <s>[INST] Do you offer coupons? [/INST] Yes, we do offer coupons! You can find guaranteed active coupon codes by visiting our Coupon page at https://offer.solostove.com/coupons/. Happy shopping! 😊 </s> |
4 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
5 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts </s> |
6 | <s>[INST] Ask a Question [/INST] I'm happy to help find the answer to all your <em>burning</em> questions.What topic are you interested in?
BUTTONS:
Product Knowledge, Shipping & Handling, Payment & Billing, Rewards & Offers, Returns & Warranty, Existing Order, Other </s> |
7 | <s>[INST] Other [/INST] You got it!What would you like to know?
QUICK_REPLIES:
Become a Solo Stove dealer or distributor, Where are Solo Stoves manufactured?, Where can I find DIY plans? </s> |
8 | <s>[INST] I sent messages by e-mail and need quick response to try and get bundle here by July 28th. Can we talk now? Is this possible if ordered today for a Yukon Bundle? [/INST] Yes, it is possible to get a Yukon Bundle by July 28th if you order today. </s> |
9 | <s>[INST] I cannot get it to remove the special insurance due to website bug. Should I just order it and ask for refund of that portion after? [/INST] Hmm...I'm not sure I understand.Using short and simple phrases, try asking again! </s> |
10 | <s>[INST] Shipping insurance is not letting me remove it [/INST] I apologize for the inconvenience. To remove the shipping insurance from your cart, please follow these steps:
1. Click on "Edit Cart" located in the Order Summary after you have clicked checkout.
2. Under Items in Cart, select "Remove" next to the Route Package Protection option.
3. Once removed, you can proceed with selecting "Checkout" to continue with your order.
If you encounter any further issues, please let me know. </s> |
11 | <s>[INST] It does not work. [/INST] I apologize for the inconvenience. If you're unable to remove the shipping insurance from your cart using the steps provided, I recommend reaching out to our Community Support Team for further assistance. They will be able to help you remove the shipping insurance from your order. You can contact them here: https://www.solostove.com/contact/
QUICK_REPLIES:
Chat with a human </s> |
12 | <s>[INST] Chat with a human [/INST] You got it! Someone will be with you shortly.Hi there, thanks for reaching out to Solo Stove. I am happy to help.How can I help you? </s> |
13 | <s>[INST] If I try and place order it does not provide a choice in Edit Cart to remove the special shipping insurance. I keep getting sent instructions that do not work. Should I just buy it, and then send a request to refund that? [/INST] There is a bug in your ordering system.The Route insurance is a toggle bar that you add/remove.You can remove it from this page:
https://checkout.solostove.com/checkout
On the left side of the screen. </s> |
14 | <s>[INST] There is a bug in your ordering system. [/INST] The Route insurance is a toggle bar that you add/remove.You can remove it from this page:
https://checkout.solostove.com/checkout
On the left side of the screen. </s> |
15 | <s>[INST] Toggle Bar does not show for all bundles. [/INST] Give me a minute.Okay, I added the Essential bundle and when to the checkout page and it was available under the Customer information above Shipping. </s> |
16 | <s>[INST] Give me a minute. [/INST] Okay, I added the Essential bundle and when to the checkout page and it was available under the Customer information above Shipping. </s> |
17 | <s>[INST] What are the chances it arrives by Friday, July 28th to Pennsylvania? [/INST] If I order right now?With standard shipping, there is a good chance as long as there are no major carrier delays. </s> |
18 | <s>[INST] If I order right now? [/INST] With standard shipping, there is a good chance as long as there are no major carrier delays. </s> |
19 | <s>[INST] Okay. Releasing order. That toggle did not show on Ultimate Bundle yesterday. Yust ordering the Backyard Bundle now anyway. [/INST] Apologies for the wait, but please give me another minute or two to look into this.I hope your day is going well!
We offer free standard shipping with a purchase of $99 or more on select orders in the United States (excluding PO Boxes, Alaska and Hawaii). If you would like expedited shipping, we have 2-Day and Next Day shipping options available at additional rates. Please note expedited deliveries do not deliver on weekends and holidays.
Orders will be shipped within 2 business days.
If you order on a Friday, your order will be shipped out on the following business day. This includes expedited shipping.
Please note, it can take 1-3 days for your tracking information to become available. Our shipping carriers are experiencing unprecedented volumes and changes to procedures that are creating delays nationwide. </s> |
20 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
21 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts, Check out ALL NEW Pi Prime </s> |
22 | <s>[INST] Ask a Question [/INST] I'm happy to help find the answer to all your <em>burning</em> questions.What topic are you interested in?
QUICK_REPLIES:
Product Knowledge, Shipping & Handling, Payment & Billing, Rewards & Offers, Returns & Warranty, Existing Order, Other </s> |
23 | <s>[INST] Product Knowledge [/INST] Got it.What are you interested in learning about?
BUTTONS:
Usage & Care, Equipment Information, Health & Safety, Product Replacements </s> |
24 | <s>[INST] Equipment setup Yukon 2.0 [/INST] To learn about the equipment setup for the Yukon 2.0 fire pit, you can refer to the video tutorial provided in this link: https://youtu.be/OtaBGGAoDJ0. The video demonstrates how to use the handle and remove it from the fire pit. Additionally, if you have any further questions about the setup process, feel free to reach out to us. </s> |
25 | <s>[INST] Yukon 2.0 set up [/INST] To set up the <a href="https://www.solostove.com/en-us/p/yukon">Yukon 2.0</a> fire pit, please refer to the product manual or guide that was included with your purchase. The manual will provide detailed instructions on how to properly set up and use the Yukon 2.0. If you have any specific questions or need further assistance, please don't hesitate to contact us. </s> |
26 | <s>[INST] Is there a setup video? [/INST] Yes, there is a setup video for the Yukon 2.0 fire pit. You can watch the video tutorial on how to use the handle and remove it from the fire pit by clicking on this link: https://youtu.be/OtaBGGAoDJ0. The video will provide step-by-step instructions for the setup process. If you have any further questions about the setup, feel free to reach out to us. </s> |
27 | <s>[INST] setup video for Yukon backyard bundle? [/INST] Yes, there is a setup video for the Yukon Backyard Bundle. You can find the video tutorial on the product page on our website or on our official YouTube channel. The video will guide you through the setup process step by step. If you have any further questions about the setup, please let us know. </s> |
28 | <s>[INST] Link please [/INST] I'm sorry, but I don't have access to the internet to provide a link to the setup video for the <a href="https://www.solostove.com/en-us/p/yukon-backyard-bundle">Yukon Backyard Bundle</a>. However, you can find the video tutorial on the product page on our website or on our official YouTube channel. The video will guide you through the setup process step by step. If you have any further questions about the setup, please let us know. </s> |
29 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
30 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts, Check out ALL NEW Pi Prime </s> |
31 | <s>[INST] Is the bonfire hub interchangeable with all the cooking tops? [/INST] Yes, the <a href="https://www.solostove.com/en-us/p/bonfire-hub">Bonfire Hub</a> is interchangeable with all the cooking tops. You can use the Bonfire Hub with the Ranger Grill, Bonfire Grill, and Yukon Grill. It is an essential part of the fire pit cooking system and allows you to safely and securely use the cooking tops on your fire pit. </s> |
32 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
33 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts </s> |
34 | <s>[INST] Ask a Question [/INST] I'm happy to help find the answer to all your <em>burning</em> questions.What topic are you interested in?
BUTTONS:
Product Knowledge, Shipping & Handling, Payment & Billing, Rewards & Offers, Returns & Warranty, Existing Order, Other </s> |
35 | <s>[INST] Product Knowledge [/INST] Got it.What are you interested in learning about?
BUTTONS:
Usage & Care, Equipment Information, Health & Safety, Product Replacements </s> |
36 | <s>[INST] Usage & Care [/INST] Which product are you using?
BUTTONS:
Fire Pits, Grills, Pizza Oven, Camp Stove </s> |
37 | <s>[INST] Fire Pits [/INST] What would you like to know?
QUICK_REPLIES:
How to remove Heat deflector?, 30" Yukon vs 27" Yukon?, How to clean outside of the fire pit? </s> |
38 | <s>[INST] how to remove fingerprints after usage? [/INST] To remove fingerprints from your fire pit, you can follow these steps:
1. Make sure your fire pit is completely cool before cleaning.
2. Use warm soapy water to clean the surface of the fire pit.
3. Gently scrub the area with a soft cloth or sponge to remove the fingerprints.
4. Rinse the fire pit with clean water and dry it off immediately. </s> |
39 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
40 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts </s> |
41 | <s>[INST] Ask a Question [/INST] I'm happy to help find the answer to all your <em>burning</em> questions.What topic are you interested in?
BUTTONS:
Product Knowledge, Shipping & Handling, Payment & Billing, Rewards & Offers, Returns & Warranty, Existing Order, Other </s> |
42 | <s>[INST] Other [/INST] You got it!What would you like to know?
QUICK_REPLIES:
Become a Solo Stove dealer or distributor, Where are Solo Stoves manufactured?, Where can I find DIY plans? </s> |
43 | <s>[INST] Hi [/INST] Hi there, nice to meet you! 😊How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts </s> |
44 | <s>[INST] Ask a Question [/INST] I'm happy to help find the answer to all your <em>burning</em> questions.What topic are you interested in?
BUTTONS:
Product Knowledge, Shipping & Handling, Payment & Billing, Rewards & Offers, Returns & Warranty, Existing Order, Other </s> |
45 | <s>[INST] Existing Order [/INST] Our human agents can help answer your order questions! Let's get you connected right away.In case we need to reach out, what's your email address? </s> |
46 | <s>[INST] <EMAIL_ADDRESS> [/INST] To confirm, your email address is <EMAIL_ADDRESS>Is that the correct email?
BUTTONS:
Yes, No </s> |
47 | <s>[INST] Yes [/INST] Before I connect you, what is your first and last name? </s> |
48 | <s>[INST] <PERSON> peoples [/INST] Thanks!Hang tight, someone will be with you shortly.Hi there, thanks for reaching out to Solo Stove. I am happy to help. </s> |
49 | <s>[INST] Hi there [/INST] Hi <PERSON>. How can I help today? </s> |
50 | <s>[INST] Hello, I purchased a solo stove bonfire from your website about two weeks ago and now noticed that you have a promotion for purchasing a bonfire stove you get a pellet adapter free. I am bummed that I missed out on this. Is it something I could be eligible for? [/INST] Let me check into this for you. </s> |
51 | <s>[INST] Thank you! [/INST] I’m sorry to hear about the issue you’re experiencing. This is not something I am specialized in yet, however I’ve gone ahead and forwarded your question to our customer support team. Someone will be reaching out to you via email as soon as possible. </s> |
52 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
53 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts, Check out ALL NEW Pi Prime </s> |
54 | <s>[INST] Ask a Question [/INST] I'm happy to help find the answer to all your <em>burning</em> questions.What topic are you interested in?
QUICK_REPLIES:
Product Knowledge, Shipping & Handling, Payment & Billing, Rewards & Offers, Returns & Warranty, Existing Order, Other </s> |
55 | <s>[INST] Shipping & Handling [/INST] You got it!What would you like to know?
QUICK_REPLIES:
Can I make delivery to multiple addresses?, How to upgrade shipping method, What is Route insurance? </s> |
56 | <s>[INST] I just placed an order and only now saw that it will arrive Saturday. I saw a post of another lady stating she had it in 24 hours so I just thought it would be quicker. I would love to have it by Friday, any chance that it might arrive early? [/INST] I apologize, but the standard shipping timeframe for orders in the United States does not guarantee arrival by Friday. However, we do have expedited shipping options available for an additional fee. If you would like to upgrade your shipping method, please contact our customer support for further assistance.
QUICK_REPLIES:
Chat with a human </s> |
57 | <s>[INST] Chat with a human [/INST] You got it.Hi there, thanks for reaching out to Solo Stove. I am happy to help. </s> |
58 | <s>[INST] Hi, I was wondering about shipping (see above) [/INST] May I have the email used to place the order? </s> |
59 | <s>[INST] Yes it's <EMAIL_ADDRESS> [/INST] Apologies for the wait, but please give me another minute or two to look into this.Thank you very much!What country are you shopping from, please? </s> |
60 | <s>[INST] United States [/INST] Which shipping option did you choose, please? </s> |
61 | <s>[INST] Not sure if you got my message as it's not popping up [/INST] I chose the normal, free one. I can provide you with the order number in case that helpsI’m sorry to hear about the issue you’re experiencing. This is not something I am specialized in yet, however I’ve gone ahead and forwarded your question to our customer support team. Someone will be reaching out to you via email as soon as possible.In case we get disconnected, what email address would be best for us to contact you? </s> |
62 | <s>[INST] I chose the normal, free one. I can provide you with the order number in case that helps [/INST] I’m sorry to hear about the issue you’re experiencing. This is not something I am specialized in yet, however I’ve gone ahead and forwarded your question to our customer support team. Someone will be reaching out to you via email as soon as possible.In case we get disconnected, what email address would be best for us to contact you? </s> |
63 | <s>[INST] That's <EMAIL_ADDRESS> as well [/INST] The order number is <NUMBER>DE>88 </s> |
64 | <s>[INST] The order number is <NUMBER>DE>88 [/INST] I'm sorry, are you still there? Should I wait here or will I just get contacted via email? Not to rush you, I am just not clear </s> |
65 | <s>[INST] I'm sorry, are you still there? Should I wait here or will I just get contacted via email? Not to rush you, I am just not clear [/INST] <PERSON>? </s> |
66 | <s>[INST] <PERSON>? [/INST] User starting new ticketBy using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
67 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
68 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts, Check out ALL NEW Pi Prime </s> |
69 | <s>[INST] What is route package protection [/INST] Route Package Protection is a solution offered by Solo Stove that provides coverage in case your order gets lost, stolen, or damaged during transit. It offers added assurance and support for your order. You can add Route Protect during the checkout process. </s> |
70 | <s>[INST] One of my packages is severely damaged. I am afraid to open it. Now what? [/INST] We're sorry to hear that you've had an unpleasant experience, but we'd like to make it right.
I'm connecting you to a member of our team to further assist you. Hi there, thanks for reaching out to Solo Stove. I am happy to help.Sorry to hear about this! </s> |
71 | <s>[INST] 3 packages delivered. 1 is fine, 1 is ripped a little and a corner smashed, 1 is a wreck - so much I am afraid to open it. [/INST] Can I have the email the order was placed under? </s> |
72 | <s>[INST] <EMAIL_ADDRESS> [/INST] Apologies for the wait, but please give me another minute or two to look into this.I am so sorry to hear about your issue with your Solo Stove order.
Please fill out our form at this link: https://www.solostove.com/warranty-claims/
Our team will review it after about 2-3 business days (sometimes sooner depending on the volume of requests), and one of us will be in touch as soon as we've got a resolution for you! </s> |
73 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
74 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts </s> |
75 | <s>[INST] Ask a Question [/INST] I'm happy to help find the answer to all your <em>burning</em> questions.What topic are you interested in?
BUTTONS:
Product Knowledge, Shipping & Handling, Payment & Billing, Rewards & Offers, Returns & Warranty, Existing Order, Other </s> |
76 | <s>[INST] Product Knowledge [/INST] Got it.What are you interested in learning about?
BUTTONS:
Usage & Care, Equipment Information, Health & Safety, Product Replacements </s> |
77 | <s>[INST] Usage & Care [/INST] Which product are you using?
BUTTONS:
Fire Pits, Grills, Pizza Oven, Camp Stove </s> |
78 | <s>[INST] Fire Pits [/INST] What would you like to know?
QUICK_REPLIES:
How to remove Heat deflector?, 30" Yukon vs 27" Yukon?, How to clean outside of the fire pit? </s> |
79 | <s>[INST] 27 inch Yukon [/INST] The 27 inch Yukon fire pit weighs 38 pounds and has a diameter of 27 inches. It is great for 6-10 people and has a heating radius of about 6-7 feet around. </s> |
80 | <s>[INST] Am I able to put rocks around the bottom? [/INST] Yes, you can put rocks around the bottom of the 27 inch Yukon fire pit. However, it is important to note that if you plan on burning your fire pit on a heat sensitive surface, a <a href="https://www.solostove.com/en-us/p/stand">Stand</a> is required while in use. This includes a wooden deck or grass. The Stand lifts the fire pit 2.75" off the ground. If you plan to place your fire pit on a Trex Deck or turf, we suggest placing pavers underneath your fire pit. </s> |
81 | <s>[INST] Can I pile rocks around the stand? [/INST] Yes, you can pile rocks around the Stand of the 27 inch Yukon fire pit. However, it is important to ensure that the rocks do not obstruct the airflow or come into direct contact with the fire pit. The Stand is designed to lift the fire pit off the ground and provide proper ventilation. </s> |
82 | <s>[INST] How far away from the stand should I put the rocks? [/INST] Alright, I might need a humanWould you like me to bring in one of our agents to assist?
BUTTONS:
Yes, No </s> |
83 | <s>[INST] Yes [/INST] You got it! Someone will be with you shortly.Hi there, thanks for reaching out to Solo Stove. I am happy to help.How can I assist you? </s> |
84 | <s>[INST] How far away from the stand should I pile rocks? [/INST] One moment while I look into this for you.I’m sorry to hear about the issue you’re experiencing. This is not something I am specialized in yet, however I’ve gone ahead and forwarded your question to our customer support team. Someone will be reaching out to you via email as soon as possible.In case we get disconnected, what email address would be best for us to contact you? </s> |
85 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
86 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts, Mesa Torch Out Now, Explore Our Products </s> |
87 | <s>[INST] Can you cook a steak or burgers on this firepit? [/INST] Yes, you can cook a steak or burgers on this fire pit. The Fire Pit Cooking System includes a Cast Iron Grill Top that is specifically designed for open fire cooking. The <a href="https://www.solostove.com/en-us/p/ranger-cast-iron-grill-top">Ranger Cast Iron Grill Top</a> has a cooking surface diameter of 14.25" and weighs 13 lbs. The <a href="https://www.solostove.com/en-us/p/bonfire-cast-iron-grill-top">Bonfire Cast Iron Grill Top</a> has a cooking surface diameter of 17.75" and weighs 17 lbs. The <a href="https://www.solostove.com/en-us/p/yukon-cast-iron-grill-top">Yukon Cast Iron Grill Top</a> also has a cooking surface diameter of 17.5" and weighs 17 lbs. These grill tops are made of cast iron, which provides even heating for the perfect open fire cooking experience. </s> |
88 | <s>[INST] Thank you! [/INST] I'm happy to help 👍Is there anything else I can help you with today?
BUTTONS:
I'm all set!, Ask another question </s> |
89 | <s>[INST] I'm all set! [/INST] Thanks for chatting with me today!Before you go, tell us how we did today by taking our quick survey belowHow helpful was I in resolving this issue?
1
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5 </s> |
90 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
91 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts </s> |
92 | <s>[INST] Ask a Question [/INST] I'm happy to help find the answer to all your <em>burning</em> questions.What topic are you interested in?
BUTTONS:
Product Knowledge, Shipping & Handling, Payment & Billing, Rewards & Offers, Returns & Warranty, Existing Order, Other </s> |
93 | <s>[INST] Returns & Warranty [/INST] You got it!What would you like to know?
QUICK_REPLIES:
How can I file a warranty claim?, What's the return policy?, Why can’t I file a warranty claim for an international order? , Help with returns </s> |
94 | <s>[INST] How can I file a warranty claim? [/INST] To file a warranty claim for your Solo Stove, you can visit the following link:
🔗 Warranty Claim: [https://www.solostove.com/warranty-claims/](https://www.solostove.com/warranty-claims/)
No registration is required to be eligible for the warranty claim. Simply fill out the form on the website and our team will review it within 2-3 business days. We'll be in touch with you as soon as we have a resolution for you. </s> |
95 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
96 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts </s> |
97 | <s>[INST] Hello what’s the difference between the bonfire 1 element pack with stand and the bonfire 2 [/INST] I'm sorry, but I don't have any information about a "Bonfire 2". The Bonfire 1 Element Pack with Stand comes with a stand for the fire pit, while the regular Bonfire fire pit does not come with a stand but can be purchased separately. </s> |
98 | <s>[INST] User starting new ticket [/INST] By using chat, you consent to the monitoring and storing of the conversation, including with Solo Stove partners. See our <a href="https://www.solostove.com/en-us/privacy-policy">Privacy Policy</a>.
BUTTONS:
START CHATTING </s> |
99 | <s>[INST] START CHATTING [/INST] Hi there!I'm Phoenix, the Solo Stove virtual assistant 🔥🔥How can I help you today?
QUICK_REPLIES:
Track my order, Received part of my order, Ask a Question, Join our FireStarters Facebook Group!, Report Damaged Order, Discounts </s> |
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