Video shows three security officials dragging a screaming passenger from a United Airlines flight at a Chicago’s O’Hare International Airport.

The (Louisville) Courier-Journal reports a United representative confirmed Sunday night that a person was removed from Flight 3411 to Louisville, Kentucky, saying it was “overbooked.”

Passenger Audra D. Bridges posted the video on Facebook. It shows the guards grabbing then dragging the passenger down the aisle. Screaming is heard and other passengers say “Oh my God” and “Look at what you did to him.”

The Courier-Journal reports passengers were told at the gate the flight was overbooked. No one volunteered to take another plane and passengers were allowed to board. Once the plane was full, United employees told passengers they would not leave until four people gave up their seats. They were offered $800 and a hotel stay, but no one budged.

United said airline representatives chose four passengers at random when no volunteers agreed to leave the overbooked flight. They requested law enforcement assistance when one of them refused to leave. </s> An international United Airlines flight was diverted and forced to land Thursday night after a passenger reportedly smeared feces on the walls of multiple airplane bathrooms.

According to KTVA-TV, United flight 895, bound for Hong Kong from Chicago, was forced to make an unscheduled landing in Anchorage, Alaska due to the unruly passenger.

Airport police reported that the passenger, an adult male, had been smearing his own feces on the walls of the bathroom with his shirt. He also tried to flush the shirt down one of the plane's toilets.

One passenger also reported the man was also "shaking seats" and "pouring soda and spitting food all over."

Airport police did not file charges against the passenger. He was taken to a hospital for a psychiatric evaluation.

In a statement, United told the Washington Post that the flight was diverted due to "a disruptive passenger." The flight was grounded overnight for "maintenance." Passengers on the plane were put up in hotels, and the airline said it was working to get them to their final destination.

Alex Hider is a writer for the E.W. Scripps National Desk. Follow him on Twitter @alexhider. </s> LOS ANGELES (CBSLA/AP) — United Airlines said passengers on United Express Flight 3411 are getting compensation equal to the cost of their tickets.

Spokeswoman Megan McCarthy said Wednesday that the passengers can take the compensation in cash, travel credits or miles.

Dr. David Dao, 69, was on a full jet that was scheduled to fly from O’Hare Airport in Chicago to Louisville, Kentucky on Sunday night when he and three other passengers were ordered off the plane to make room for some employees of a partner airline.

The others complied. After Dao refused, airport security officers yanked him out of his seat and dragged him off the plane.

Video of the incident was shown around the world, sparking public outrage.

United CEO Oscar Munoz has apologized for the incident and vowed Wednesday that it will never happen again.

In his most contrite apology yet, Oscar Munoz said no one should be mistreated that way. He described the removal by airport police as “truly horrific.”

Munoz is scrambling to contain the damage to the carrier’s reputation and vowed to reassess policies for seeking volunteers to give up their seats, for handling oversold flights and for partnering with airport authorities.

Meantime, two more airport police officers involved in the passenger removal debacle have been placed on leave.

On Thursday, the Chicago’s aviation commissioner is expected to address a city council committee about the incident.

Dao’s attorneys Wednesday filed papers asking the Cook County court to preserve reports and other material related to Sunday’s incident.

The attorneys want cockpit voice recordings, passenger and employee and crew lists, incident reports and the city Aviation Department’s personnel reports for the police who removed Dao from the plane. The attorneys also want United’s protocol for removing passengers from commercial aircraft. But no lawsuit has been filed yet.

They lawyers and a relative of Dao plan to talk to the media Thursday.

A Chicago alderman said representatives from United Airlines and the city Aviation Department have been summoned by his committee to answer questions about Sunday’s incident.

Alderman Mike Zalewski said he did not know who will represent the airline before the city council’s Aviation Committee. But the CEO of United’s parent company, Oscar Munoz, has been notified of the hearing scheduled for Thursday. </s> A United Airlines flight from Chicago to Hong Kong was rerouted to Anchorage, Alaska, Thursday after a "disruptive passenger" smeared feces all over the aircraft, Ted Stevens International Airport Police said.

FBI agents and airport police met with the male passenger from United Airlines flight 895 to interview him about the poop-smearing incident. The adult passenger was "smearing feces everywhere" within a couple of the plane's bathrooms, according to KTVA. He thereafter removed his shirt and attempted to pack it into the toilet.

The disruptive passenger was reportedly cooperative with the flight staff as he remained seated when the flight eventually landed in Anchorage. The flight arrived at Anchorage International Airport at 6:22 p.m., according to FlightAware.com.

"United Flight 895, traveling from Chicago to Hong Kong, diverted to Anchorage last night due to a disruptive passenger," Charles Hobart, a United Airlines spokesperson, told International Business Times. "Authorities met the aircraft upon its arrival at the gate. We provided hotel accommodations for our customers and are working to get them to their destinations as quickly as possible."

No charges were filed against the male flier, who was taken to a hospital for a psychiatric evaluation. The Boeing 777, however, was grounded overnight for maintenance due to the excessive amounts of smeared excrement.

Further investigation into the incident is still underway.

This isn't the only feces-related dilemma to surface from an aircraft. A Delta Air Lines flight was forced to make an emergency landing in Montana December 2017 to accommodate passengers who needed to alleviate their bowels after the aircraft's bathroom failed to function.

A representative for the Ted Stevens International Airport Police did not immediately respond to International Business Times' request for comment. </s> A United Airlines flight from Chicago to Hong Kong had to be redirected to Anchorage, Alaska after a passenger was reported “smearing feces everywhere,” Ted Stevens International Airport police said.

The adult male passenger smeared excrement along the walls in a couple of bathrooms, took off his shirt and attempted to stuff it in the toilet, airport police said. He reportedly cooperated with the flight crew and was seated when the flight landed in Anchorage Thursday evening.

The captain decided that the issue was enough to force a diversion and headed towards the Alaskan city.

The FBI and airport police interviewed the passenger, and he was taken to Providence Hospital for a psych evaluation, according to KTVA. No charges have been filed.

The soiled Boeing 777 plane was grounded overnight for maintenance, leaving the 245 passengers in Anchorage overnight.

United Airlines has since released a statement confirming that it is currently working to get passengers to their intended destination. The flight was rescheduled for 2pm local time Friday.

“United flight 895, traveling from Chicago to Hong Kong, diverted to Anchorage last night due to a disruptive passenger,” a spokesman for United told Fox News.“Authorities met the aircraft upon its arrival at the gate. We provided hotel accommodations for our customers and are working to get them to their destinations as quickly as possible.”

Airline passengers behaving badly or disrupting flights are not unheard of.

In 2017, a Delta flight was rerouted when a passenger punched a flight attendant while a Trump supporter was banned from Delta Airlines after going on an anti-Clinton rant. A pilot also confronted an unruly passenger on an American Airlines flight and United Airlines had a public relations disaster when a passenger was physical removed from a flight when the airline wanted his seat. The incidents, however, are perhaps understandable, considering there are 87,000 flights per day in the Continental US. </s> Passengers on a Hong Kong-bound flight from O’Hare International Airport made an unexpected landing in Alaska after a man made a mess in two of the restrooms on the plane.

United Airlines flight 895 was diverted to Ted Stevens International Airport in Anchorage, Alaska about 4:50 p.m. Alaska Standard Time, according to a spokesman for the airport’s police.

The flight was forced to land after a man defecated and made a mess in two of the plane’s restrooms, police said. He also took off a shirt he was wearing and tried to flush it down a toilet.

The flight landed in Anchorage about 6:30 p.m. and was met by local and federal law enforcement, police said. The man, who was in his seat and cooperative, was taken off the plane.

He was taken to Alaska Regional Hospital in Anchorage for a psychological evaluation, police said. He was not charged.

The plane was held for maintenance.

“United flight 895, traveling from Chicago to Hong Kong, diverted to Anchorage last night due to a disruptive passenger,” according to a statement from the airline on Friday. “We provided hotel accommodations for our customers and are working to get them to their destinations as quickly as possible.” </s> United Airlines called the police after a seated passenger declined to leave a flight to Louisville, Ky. Officers violently pulled him from his window seat and then down the aisle as passengers yelled at them to stop. A recording of the incident posted on social media sent people into an apoplectic rage over the carrier’s heavy-handed response.

The swift social media condemnation was because the man wasn’t being ejected for misbehavior or a security threat. It was because United overbooked the flight, its staff chose him, and he didn’t want to get bumped.

Video posted to Facebook and Twitter showed the man being dragged out of his seat and down the aisle of Flight 3411 Sunday night. He was reportedly a doctor who said he had to be in Louisville Monday for work and would not relinquish his seat, according to a Twitter account by a passenger who said he was on the flight.

“After our team looked for volunteers, one customer refused to leave the aircraft voluntarily and law enforcement was asked to come to the gate,” United said Sunday night. “We apologize for the overbook situation.” The flight from Chicago O’Hare International Airport arrived at 10:01 p.m., almost two hours late “due to operational difficulties,” according to United’s website.

On Monday, United Chief Executive Officer Oscar Munoz apologized for “having to re-accommodate these customers.” In an emailed statement, he said the airline is conducting a review and seeks to resolve the matter with the man who was dragged off the airplane.

The incident demonstrates how airline bumping can veer into confrontation. Carriers around the world routinely oversell their flights because it’s a rational response to a mundane situation that occurs daily: People don’t always appear for a flight they’ve purchased. Overselling is a way to cover that situation, while maximizing the airline’s revenue.

United should have increased the compensation offered to passengers to entice volunteers, CFRA Research analyst Jim Corridore wrote in a client note Monday. “We think this situation was handled in a deplorable fashion, but note that United has the right to refuse boarding to any passenger for any reason,” he said, adding that “demand for UAL flights are unlikely to be affected by this poor customer service incident.”

The incident comes two weeks after United drew social media scorn for enforcing its dress code for those who fly as nonrevenue passengers. A girl flying from Denver was told to change her leggings before boarding. In response, the airline then took efforts to tell “our regular customers” that “leggings are welcome.”

In its contract of carriage, United Continental Holdings Inc. says it chooses those to be bumped based on a fare class, an itinerary, status in its frequent flyer program, “and the time in which the passenger presents him/herself for check-in without advanced seat assignment.”

That means those who paid more for a ticket and those who fly the airline frequently are less likely to be selected as an involuntary bump, criteria that are not unique to the Chicago-based carrier.

Volunteers are paid for their seat and booked on another flight. But if there are not enough volunteers, an airline resorts to the involuntary method . And when it goes wrong, it can get very ugly. That’s one reason at least two U.S. airlines-JetBlue Airways Corp. and Virgin America-don’t do it.

Last year, the 12 largest U.S. airlines bumped slightly more than 40,600 of 659.7 million passengers, for a rate of 0.62 per 10,000 passengers, down from 0.73 per 10,000 in 2015, according to the Bureau of Transportation Statistics.

In 99 percent of cases, the benefits vastly outweigh the risks to the airline. The ultimate goal is to fill every seat on every flight, preferably in the order of who paid the most. Travelers flying on the lowest fares are those who also tend to volunteer their seats for compensation, while customers who pay the most-usually business travelers-can’t be tempted out of their seats.

Overbooking pays off, too: Airlines almost always make more from the extra fares than they give back to volunteers in future-travel vouchers. When an airline can’t find enough volunteers-“involuntary denied boarding,” as regulators call it-the cost can run as high as $1,300 cash per passenger under revised rules adopted in 2011.

Yet because airlines have amassed years of detailed data on passenger no-shows-down to days, times, seasons, and specific routes-they only rarely need to write customers fat checks. The data also help them to know how to tweak their oversales for each flight, part of the complex algorithms that power revenue-management systems, the backbone of fare pricing. As a result, bumping has decreased over the past decade and is likely to dip further over time.

Another factor weighs on the involuntary bumping issue: seat supply. Airlines that have rapidly dumped 50-seat jets in recent years aren’t adopting large mainline jets in response but turning to regional jets with 70-100 seats. The Embraer SA regional jet used on the April 9 flight to Louisville has 70 seats and is flown by Republic Airways Holdings Inc.

The supply constraints have been great for boosting ticket yields but can prove detrimental when it comes to oversales. That’s one of the lessons United may be seeing in the aftermath of the dragged-passenger episode. </s> Media playback is unsupported on your device Media caption John Klaassen, eyewitness: "They treated him as less than human"

The boss of United Airlines has apologised for the "truly horrific" incident in which a passenger was forcibly dragged, screaming, from a flight.

Oscar Munoz said he "continues to be disturbed" by the incident, captured on a video that went viral on Twitter.

He said the company would "fix what's broken so it never happens again".

The family of the passenger, David Dao, issued a statement expressing gratitude for the "outpouring of support".

He is undergoing treatment at a Chicago hospital.

The footage taken inside the airliner shows a man being pulled out of his seat and dragged, screaming, down the aisle. He is later seen with blood on his face.

The flight from Chicago to Louisville, Kentucky, on Sunday evening had been fully booked, United spokesman Jonathan Guerin told USA Today newspaper. The airline wanted to get four passengers to leave the flight to make room for four staff members who were needed in Louisville the next day.

United had previously described the flight as overbooked.

United Airline's public relations disaster

Why do airlines overbook?

Image copyright Jayse D Anspach Image caption Footage showed Dr Dao's glasses had been knocked off and he had blood on his face

Three passengers agreed to leave the plane.

But Dr Dao said he worked in a hospital and needed to see his patients the next day, an eyewitness tweeted.

A video that appears to show him dazed and with blood around his mouth, saying "just kill me", having run back on the plane, also emerged online.

Earlier, Mr Munoz had defended employees' conduct and said the passenger had been "disruptive and belligerent". Employees were "left with no choice but to call Chicago Aviation Security Officers to assist in removing the customer from the flight", he added.

He came under intense criticism online and the incident reached the ears of the White House press secretary, Sean Spicer, who called it "troubling".

Would you change your flight for money?

Media playback is unsupported on your device Media caption White House: Spokesman Sean Spicer calls United Airlines incident 'troubling'

The statement released on behalf of Dr Dao said the family "wants the world to know that they are very appreciative of the outpouring of prayers, concern and support they have received".

It said the family was at present only concerned with Dr Dao's medical care and would not be making further statements until he was discharged.

One of the aviation security officers involved in removing Dr Dao from the plane has been "placed on leave", the Chicago Department of Aviation said, and his actions were "obviously not condoned by the department".

It also said it would carry out a review into the incident, which it said was "not in accordance with our standard operating procedure".

The US Department of Transportation is reviewing whether United complied with rules on overbooking.

US media say David Dao is a medical doctor from Elizabethtown, Kentucky.

United earlier said it was trying to talk to him directly in order to "further address and resolve this situation".

United's parent company's share price plummeted on Tuesday.

Stock in United Continental Holdings dropped by more than 4% at one point with nearly $1bn (£800m) wiped off its value, but the share prices later recovered and were down just 1% when markets closed. </s> A United Airlines flight was diverted to Anchorage on Thursday night after a passenger smeared the inside of the cabin with his own feces.

United Airlines flight 895 from Chicago to Hong Kong was not even halfway through its flight when it was forced to land due to a ‘passenger smearing feces everywhere’, according to Ted Stevens International Airport Police.

Cops say the man wiped the excrement in along the walls in a couple of bathrooms before he then took off his shirt and attempted to stuff it into a toilet. The captain decided that the issue was enough to force a diversion and headed towards the Alaskan city.

The passenger was met by FBI agents and airport police as he was removed from the plane. He was then taken to a hospital for a psych evaluation and no charges have been filed according to reports.

The Boeing 777 ended up having to be grounded overnight whilst the aircraft was disinfected and cleaned up.

United Airlines has not yet commented on the incident.
A United Airlines passenger is dragged off a flight at O'Hare International Airport in Chicago. The airline company is under fire because of the mistreatment of the passenger.