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87ec474d85531392d2b2d10721e09e39 | Ask_WellsFargo | Customer: KTAR.com - Foreclosures still big problem in Valley: http://www.ktar.com/?nid=6&sid=1263891 via @41702
Customer: @41702 Wells Fargo customer care is customer crime! Disposing fragile elderly people like us due to Fake Modification
Support: I'm sorry you feel this way about us, Nadia. Pls send your phone # in a DM (no acct #). I'll connect you w/ a specialist. ^CC | |
d3e05396cf9c037c671a5bd0c7afeab2 | CarlsJr | Customer: Do you know if Carl's Jr serves lunch all day? Or after 1030?
Support: We serve lunch all day!
Customer: @665443 Ok, it’s 9:55 AM and I’m heading there, now. Free wi-fi for those that still need to contact loved ones .. | |
2e9690b9d2047163fef9f29560eb75eb | JetBlue | Customer: I really need @VirginAmerica or @JetBlue to have a sale so I can book my airfare to LA. Hint, hint :)
Support: Check our best deals at http://bit.ly/jbdeals
and sign up for fare alerts: http://bit.ly/JBFareAlerts
Customer: @747941 How do you sign up. It won’t let me link it
Support: Hey Tina! Sign up for what? | |
df56fa2959c517d1e5b0f7dd55e7273c | AskPlayStation | Support: Welcome to @AskPlayStation. We're here to provide useful support to maximize your @117014 capabilities & experiences. Follow us! | |
85616a77629e2b186287530190875d9f | Ask_Spectrum | Customer: #Austin area customers... Services seem to be slowly returning. Techs still working to restore service. ^PS
Customer: Way to go, Spectrum.
Not since AT&T have we unejoyed ultra-worse internet service.
https://t.co/yl5YiP0xAy
Support: If there is something specific I can assist you with please feel free to send me your phone or account number in ... https://t.co/8fSSUvFRDZ | |
8f27d7669a0b25a4b422ccc6257c192b | idea_cares | Customer: Email id of TRAI Public Grievance Cell 4any #MNP complaint __email__ __email__ __email__ #india http://bit.ly/dEJk7K
Customer: I have recently done mnp to jio but m facing issue with netwrk and internet into my area i wish to port back to my previous operator.
SR00000EMJ7D is my complaint id.
Customer: Sincere apologies for the delay. We are working on this SR number: SR00000EMJ7D on priority. We will(1/2)
Customer: M not satisfied with the services of yours nd want to get back to my previous netwrk i.e Idea
Seek resolution @120602 @idea_cares @116590
Support: We would love to have you in Idea family. DM us your contact,pinocde details so we will get in touch with you. Rgds,Pradnya https://t.co/LBfZgLCSfr | |
4e0e208c5082319d1a5833b02ac98a63 | TfL | Support: Lost property on TfL network reaches record numbers http://tinyurl.com/3k5p72g #lostpropertyoffice
Customer: Lost a Vivienne Westwood shopping bag today at 3pm in black cab. It was a birthday present please help!!!! #lostpropertyoffice
Customer: @TfL @TfL Lost a round black DJ headphone case containing headphones &2 keys usb tonight at 4am in black cab. Please help!!!! #lostpropertyoffice
Support: Please log this with our Lost Property team here https://t.co/cj7tToKBfg
You'll be contacted if handed in. Hope it gets found. | |
c2f53c1a1602652671754bcc3afcb737 | AmericanAir | Customer: Do you have a number to call you and check the flight status?
Support: Text "FLYAA" (35922) with your flight number to get instant flight info!
Customer: @28752 Status of today’s Flight #5164??
Support: We're showing AA5164 from Charlotte to Birmingham is on time this afternoon. Please sign up for any updates: https://t.co/h88H9iXqqT. | |
c507905e09cc95a492aa7bf52ea2d532 | Safaricom_Care | Customer: Please find assistance from the official Safaricom customer care twitter account @Safaricom_Care
Customer: @Safaricom_Care hi,my name is Anthony mungai 0705254974,my Mpesa is not working please help.
Support: Hi Anthony, our apologies for the delayed response. Kindly clarify on the challenge for assistance. ^AO | |
01386bd6d8e091c2ab4c7c7de644d37b | Customer: Lost your booking number? No worries, just drop me the passenger's name, flight details and email. I'll trace it and email u in no time :) | ||
288d4df07c370b5764d6688d82796296 | AmazonHelp | Customer: Si quieres cambiar cualquier detalle de tu pedido, puedes hacerlo desde "Mi cuenta" y ya entrar en pedidos, pagos, etc.
Customer: Como se puede solicitar que no me haga entregas, tourline simpre que me envian algo con ellos tengo problemas, no llega a tiempo y mienten diciendo que no habia nadie en el domicilio, cuando es mentira.
Support: Hola Pendri, puedes comunicarte con nuestros compañeros de Servicio al Cliente para que ellos puedan levantar una reclamación a tu nombre con respecto a lo sucedido. Para hacerlo sigue el enlace a continuación: https://t.co/OjvUxwnzPe. ^RC | |
d1c4e295fa7729efedc029e3713083ea | Ask_WellsFargo | Customer: Catch #WellsFargo 's CFO, Tim Sloan, on @121927 at 3:15 pm ET as he discusses financial results with @822888 on @456692.
Customer: @121927 @822888 @456692 Srs. Wells Fargo
I have 39 month waitting for an answer for my checking account fraud an way 2 save reported the same day the email notice of insufficient funds, I immediately contact the security department, to formulate the claim and no one has deigned to contact me.
Support: Ani, I'm sorry for the experience. Please allow me to look into this for you in more detail. Send us a DM with your full name, phone number, and address. For security reasons, do not share any account or claim numbers in your message. Thanks. ^CS https://t.co/q1oBDuYAdh | |
fca04ff14c60e4d1c8ccc580900272fd | AmazonHelp | Customer: Para nuestro servicio de atención al cliente: http://t.co/K9zglZw4 Y haced clic en "Contacto", a la derecha de la pantalla
Customer: Si un pedido tiene entrega garantizada para una fecha y justo cuando llega el día te avisan de que se retrasa como se reclama
Customer: Al final no te dan solución
Support: Hola, lamentamos esto. Puedes contactar a nuestro SAC para que se verifique lo ocurrido: https://t.co/OjvUxwnzPe ^AV
Support: Hola Alfredo, sin compartir información sensible de tu cuenta como números de pedido, puedes indicarnos ¿cómo podemos ayudarte? ^MZ
Customer: Tengo abiertas reclamaciones y no me dais respuesta.
Support: ¿Podrías comentarnos más sobre lo que ha ocurrido sin publicar detalles de tu cuenta? ^DA | |
7d5ba8072b393f18b4e3d595da223a54 | sprintcare | Customer: I can not make any calls whats the problem #sprint #4G @115714 please let me out of my contact
Support: what's your zip code?
Customer: 00693
Support: Hello! Please, follow us and DM us so that we can further assist you if any concerns. -IG https://t.co/rMApsV8PQY
Support: Aixa Alvarez - Hello! Please, follow us and DM us so that we can further assist you if any concerns.
https://t.co/t98FVGqxwu… -IG https://t.co/rMApsV8PQY | |
734d18dc4c36c514678bc0daeeca7c3a | Ask_Spectrum | Customer: Dallas area outage has been resolved. Customers should now see restored service. We apologize for the inconvenience. ^PS
Customer: Outage in 75035
Support: I can look into this further. Please follow/DM your account number as well as the full service address associated with the account. ^SS | |
69859492cb58a993fa0c5fe9b8248381 | VirginTrains | Customer: booking virgin train tickets = nightmare, wont let me empty the basket and start again. Have to wait 2 hrs for basket to reset?! WTF
Support: There is a remove button at the bottom of the journey. Click that and your basket will empty. ^SB
Customer: @702362 You need to please sort this out Virgin Trains. I've just wasted 20 minutes trying to work this out. Had the same problem before too.
Support: @702362 Click in the basket, top right, scroll to the bottom and click X. it will remove them. ^PA
Customer: @702362 Thanks. Incredibly non-intuitive. I'm clearly far from alone in struggling (for ages) to find it.
Support: @702362 I will get this fed back for you. ^PA
Customer: @702361 @702362 Same problem. V fustrating. | |
84ce341500b95857db47c98be72ee19c | British_Airways | Customer: giving me a hard time:( New UK Law on upgrading flights booked by agents, harsher than before CC: @232745 @244996
Customer: the implication would be that the British Government is trying to put agents out of business. Really? @244996 @244997
Support: Hi you would need to speak with our trade supprt team on 0906 706 0010.
Customer: @232745 Is there an alternative number to call aside from 0906 706 0010? We've been calling this number more than 10 times today and we are unable to get through..... | |
e888c2c282744c577ca18a3cd123945b | DropboxSupport | Customer: Get extra space for spreading the @118189 love with a tweet! Check out http://t.co/RMeYwfUL
Customer: Using my @118189 all the time
Customer: Dropbox is one of my favorite tools for studying ^w^
Support: 💙
Support: 📑💙 | |
e4e13e37c04f02a5b6010bc4b596ac18 | ChaseSupport | Customer: 866-582-7130 is a scam number that purports to be Chase Credit Card Fraud. Do not call. Do not give info to #thief 8665827130. @ChaseSupport
Customer: @ChaseSupport Just got another voice mail requesting I call the same #. Surprised Chase hasn't taken action in the last 3-1/2 years #Sloppy
Support: We appreciate you bringing this to our attention. We suggest you forward the number to __email__ for review. ^CM | |
c6cbffc64b287d060d68ae052a28b063 | TwitterSupport | Customer: Note: The Twitter account @95609 is *not* Julian Assange.
Customer: @95609 ⚠️ Help @TwitterSupport ⤴️⤴️
Support: Hi, thanks for getting in touch. Please send us a message and we'll get started working through this. https://t.co/eXwzpNPj8C | |
88d8ca340d7d58603205e69228ca66f1 | O2 | Support: There’s a problem affecting some customers’ mobile service. Engineers are working to restore full service asap. http://t.co/x1vjMP3a
Customer: with tu go closing what can we use if no 3g signal at home. Phone 4g enabled but no signal or 3g.CW4 postcode. Jodrell Bank kicks out signal
Support: Hi there, TU go is ending but we'll still be offering Wifi & 4G calling - https://t.co/Y8R3nwSDhB
Customer: that is not much good when I don't get a mobile phone signal at home. Not even 3g let alone 4G.
Support: The general CW4 area looks fine. How long have you been having issues for? DM ✉ us the full postcode: https://t.co/Xe5i4kfJ97 | |
177708352966b41f6d31ede5158b2f33 | NikeSupport | Customer: if I know my (old) username for Nike+ how can I find which email account it's linked up to?
Support: If you provide us with your Nike+ screen name (case sensitive) we can supply you with the email that 's linked to your account.
Customer: thanks, screen name: stu_vaz
Support: The email address used for this account is __email__. Let us know if you have any further questions.
Customer: Thanks I'm in. But I'm not seeing any recent uploaded workouts? The nike+ connect utility (mac) is saying they're successful
Support: Do you have another Nike+ account? If you have another screen name or email we can check and see if the runs are there.
Customer: the device says stu_vaz is the user so should be ok? Is there a way just to resync with a new account? I'll just start again!
Support: Merging Nike+ accounts isn't an option as of now. Are you missing a majority of your runs?
Customer: Is merging accounts an option now...? I have a vast majority of my runs on a different account than I now use.
Support: This feature is not available in NRC or NikePlus. However, we have passed your feedback to our team. | |
29b1901dcfe9864511f0851262235957 | AirAsiaSupport | Customer: pls change gender from male to female. booking QF4KRH. customer name " FATIMAH." TQ
Customer: Hi,kindly drop a tweet to our Customer Care team at @115798 with details for further assistance.
Customer: @242871 @115798 hi AirAsia, can i just change the gender of my booking into Ms. instead of Mr. ?
Customer: @242871 @115798 Good morning! Can you help me? i would like to change the title of my uncle's plane ticket to Mr. instead of Ms. please help. Booking # RRU4MH. Thank you.
Customer: @242871 @115798 I would to change my title from mr pan jiamin to ms pan jiamin and the booking number is HH49TI....tqvm
Customer: @242871 @115798 hi, our team at @AirAsiaSupport will be able to assist you on this. Just drop them a tweet. Thank you.
Customer: @242871 @115798 hi, our team at @AirAsiaSupport will be able to amend this for you. Just drop them a tweet. Thank you.
Support: We’ve amend accordingly. Please check your mailbox for the revised itinerary. Thanks-Sha
Customer: @242871 @115798 @AirAsiaSupport Okay thanks | |
74cc1254746321fd09693b545a9e1498 | AskCiti | Customer: What is the cost for notary public services for Citi members?
Support: Thank you for the inquiry. There would be a fee of $10.00 for each signature, depending on the type of notary requested. 1/2
Customer: @313045 Really @askciti ? Becasue I just got back from Bryant Park branch where they told me you only notarize you own bank documents.
Customer: @313045 I am long time customer but I really think it's time for change. Citi gets worse every year.
Support: (1/2)I certainly understand the frustration.
Support: (2/2) If you would like to speak to someone by phone to hear ur concerns pls confirm ur acct type (No Acc#'s/PINs). TY*TW https://t.co/gvC4jAOA9c
Customer: No thanks, I wasted enough time going to your branch. Don't need waste more time to listen to standard BS. | |
bed22c4157d28b794b63eaa9388610d6 | TMobileHelp | Customer: My phone has been sucking major balls lately! #UnsatisfiedTMobileCustomer << What's new?
Customer: Sista, you not the only one. #unsatisfiedtmobilecustomer @115911 won't help you. If I were you, I'd go to another company. I am.
Support: I'll meet you in DM. *FeliciaPorter | |
f66f3411311a6c877dfdf5b5332a308a | VirginTrains | Support: Good Morning all. Stephen ^SW, Richard ^RM & Luke ^LF here to today to answer your tweets until 20:00. Hope your day is going well so far!
Customer: problem yesterday but have now found my seat res in the app. what is this about activation of ticket, when do i do this
Support: If you have an M-ticket you need to activate it just before travel. ^SW
Customer: I can see the ticket on my device but the app crashes every time I try to access.
Support: When are you travelling, Graham? ^MM | |
645b3bad9d403e399b1f6bd3283a6598 | GoDaddyHelp | Customer: Status Alert: Hey, all. We're aware of the trouble people are having with our site. We're working on it.
Customer: can't access my webpage for editing please help
Customer: when u will solve this problem
Customer: Domains not working as of 11/5/17 at 11:30 am
Customer: everytime my domain goes down @100127.com, please rectify it ASAP. Im loosing clients
Support: Hi Steven. What is the website you're trying to edit and what happens when you try to access it? Can you provide screenshots?^W https://t.co/rYq25s2Pfj
Support: The tweet you are replying to is from 2012, and this issue has since been resolved. ^G
Support: Which domain are you having trouble with? That status you're commenting on was resolved some time ago. ^CG
Support: I'm sorry to hear. Looks to be up now. Reach out to live support next time it's down to troubleshoot: https://t.co/YvXd61Bs6D ^H | |
f6ebea9c4dba67d93d15a0d3d1252482 | AskCiti | Support: Great to hear! #custserv PRT: @172728 ... Love the service of #Citi. "No need to visit branch" :-)
Customer: @172728 I just changed my name. How do I change the name on my account? There are no citibank branches where I live.
Support: Thanks for the tweet. What type of account do you have? (checking, savings, credit card, mortgage, etc)
Customer: checking
Support: You can contact us at 1-800-274-6660 and we can send out a packet for you to fill out in order to change your name.
Customer: will do, thanks
Support: You can send the request to: Citibank Service Center
c/o Branch and Client Services
100 Citibank Drive San Antonio, TX 78245
Customer: @172726 buenas tardes cta de cheque no 9138858448 hace un mes mande una carta pidiendo reactivar mi cuenta. por favor denme respuesta gracias
Support: Hello. We haven't received a reply so we will consider this issue resolved. If u need further assistance, pls let us know. ^JJ
Support: We'd like to see how we can help. Pls click to DM acct type & country. Also ask that u delete ur posted acct#. Thx. ^RS https://t.co/gvC4jAOA9c
Support: Emy, let us know if you still need help. Please provide the previously requested info only. Kind Regards, ^SJ https://t.co/gvC4jAOA9c | |
8de78a7672f8a463ec4a8e14052e156e | ChipotleTweets | Customer: I just moved from Cleveland, Oh to Newnan, Ga and there's no chipotle here. Do you think we can do something about this?
Support: Hmm, no plans for Newnan yet, but I hope we get there someday! - Joe
Customer: @204348 Decided to Google to see if there were any plans for Chipotle in Newnan.. *le sigh*
Customer: @204348 Newnan & Peachtree City would be excellent locations because the population has very high income. Im surprise there isn't one in the area.
Customer: @ChipotleTweets Tell me about it. 5 years later and still nothing 😕 | |
84d2f5b6421b834e17b284f44297f89c | Ask_WellsFargo | Customer: We apologize to customers who may be experiencing limited access to @116827.com & online banking. We are working to quickly…
Customer: Bill Pay isn't working. When will it be up?
Customer: account charged for atm withdrawal but no money received... frustrating
Customer: When will online banking be up and running again ? @116827
Customer: your site is still down. Thanks for having a twitter account so I can complain and share my frustration while feeling heard
Customer: Text banking has not working for me for over 24 hours. What's going on? No idea how to fix
Customer: you guys suck
Customer: Your not working fast enough
Customer: i haven't been able to login for like a week. tried computer browser, phone browser, phone app, even my friends phone app. all "unavailable"
Customer: Is your system still down? I've been trying to logon since Monday and have not been able to. I thought it was because I just reactivated
Support: We apologize for any inconvenience this may have caused. According to my records, this issue has been resolved. If you are still experiencing problems, pls send a DM with your full name, phone number, and address so we can look into it for you (no acct #). Thanks. ^CL https://t.co/q1oBDuYAdh
Support: Please report this immediately to us by calling 1-800-869-3557. Our specialists are available 24 hours a day, 7 days a week. If you need further support, DM us with the exact address of the ATM you mentioned and more details about this (no account numbers). ^LC https://t.co/q1oBDuYAdh
Support: Try clearing cache & cookies, or use another browser. Hope this works. For more info, visit https://t.co/TzAavW4eTO. Thx. ^MH
Support: We’re not seeing widespread impact but some customers may still have intermittent access. We are working to resolve. ^SP
Support: I can look into your text banking concern, Kris. DM us with your full name, phone number, and address (no account number). ^RG https://t.co/q1oBDuYAdh
Support: What happened? Pls tell me and I'll look into your concern (no acct #). Thanks. ^RP https://t.co/q1oBDuYAdh
Support: Visit https://t.co/Y4XdLds1ff for tips to help you log off the app. If that doesn't work, call us at 1-800-956-4442. ^CL
Support: Please try closing the app & restarting the device. For immediate help, pls call 1-800-956-4442 to speak to a banker...
Support: ...If you'd prefer to have us research the issue, send us a DM with your full name, phone number, & address (no acct #). Thx. ^CS https://t.co/q1oBDuYAdh
Support: Hello, have you tried to clear your cache/cookies or using another browser? Let us know if you still need help. Thanks. ^KJ
Customer: @531929 If this is not resolved by tomorrow or late tonight I'm fuckin done doing business with wells Fargo
Customer: Please fix this annoying problem
Customer: Fuck wells Fargo take your sweet fuckin time
Customer: This application is ridiculous fix this problem what good is your damn banking app if you can't fix the problem
Customer: I have no choice but to keep complaining here on your wells Fargo social media on Twitter till you fix damn issue
Customer: People are tired of this shit
Customer: You need to fix problem
Support: I just replied to your DM, Michael. Please review it at your earliest convenience. ^DQ
Customer: Your mobile fuckin app is a piece of fuckin shit
Customer: Fuck wells Fargo
Customer: I can't deal with your bank anymore I'm lookin to leave wells Fargo your customer service skills suck
Customer: And I'll get the service I deserve elsewhere
Customer: Stop wasting my time and other people's time
Customer: And your going to tell me it could take 24 to 48 hours for someone to get back to me fuck that shit to if I have to go to another bank I'll post everything online about your bank
Customer: Thanks for wasting my time
Customer: I'm going to close my account as well
Customer: I'll just take this stupid fuckin application off my device you people or should I say your engineering team are lame | |
4bed81e930c38ef3e7b5b525aab7bc77 | AirAsiaSupport | Customer: Dear @115802, this keep happening eventhough I've clear all cache. How I'm supposed to do? http://t.co/BjTMSef5
Customer: Hi, kindly leave all the travel document details in Guest Details page empty to proceed your booking.
Customer: @561405 Hello, can I get my travel document I mn tax I voice
Customer: @561405 I mn tax invoice
Customer: @561405 What is airasia's customer care number
Support: Hi Tankeswar, click https://t.co/njJjKCd6SV for our contact centers. How may we assist you though? -Floi
Customer: India customer care says wroung
Customer: My booking number is PSF55B, FLIGHT- I5784, please mail me my tax invoice, I m waiting....
Customer: Travel date 05 Oct 17, from guwahati to Delhi
Support: Hi Tankeswar, You may click here : https://t.co/fpPdOyRHeI to retrieve the Tax Invoice for your flight. Thanks - Khairul
Customer: Link u provide is asked booking confirmation number where I get this??
Customer: I m asking for travel itinerary from last 10 days but not succeed, is it so difficult??
Customer: Toll free not working, live chat q is too long to wait, what should I hv to do for this
Support: Hi Tankeswar, if you need the itinerary, we've resent it so please check your mailbox/Spam. Thanks. -Floi | |
0a66001adbcd88901c7f440eca23fa36 | idea_cares | Customer: Kumar Mangalam Birla: A Man For All Seasons. Read more: http://t.co/J6TVfdK0 #leader (via @87639)
Customer: feel some shame and return my money back looters
Customer: @118471 What happened?
Customer: @118471 since last one moth internet voice call services r down & pathetic idea only gives complaint no's nothing else
Support: Apologies for the trouble. We understand how frustrating this can be. As per your concern 1-147447571074 your data services are working fine from our end, kindly observe the services for few days.
Regards,
Darshan.
Customer: who said my data services are working you insane idea. My incoming outgoing has also stopped. You liers and looters | |
05168fbc92c81e44de9f703f7893cfc5 | SW_Help | Customer: I didn't think you could drink alcohol on @3975 - man on carriage just cracked open a can!
Support: The alcohol ban doesn't apply to National Rail services. Only Transport for London.
Customer: @109416 Is this still the case?
Support: @109416 Hi Matt, yes it is. ^NM
Customer: @793781 @109416 Good to hear 💯👌 https://t.co/Tt5GfrWSRP | |
d348eb1ab24cea114f7a4926e7977185 | VirginTrains | Support: Why not try a First Class Upgrade today? As low as £10 one-way. Give the big blue seats a whirl; upgrade on board! http://t.co/gDOJy5Tx ^PXL
Customer: How much does a 1st class upgrade from London Euston to Manchester Piccadilly cost | |
1121500c5714eb5f7c71c0d08e0529b6 | Delta | Customer: I wish you made it more pleasant to check into a full flight. It's stressful enough. #deltaairlines
Support: Hi Christine, we sincerely appreciate you providing your feedback. I will definitely forward this on for review. Thanks for tweeting, *TLT | |
ae46201afa587a4feff2566cd50d436d | Delta | Customer: Thanks for the birthday present @delta ! Nothing beats a surprise 1st class upgrade as I board a 6am flight ! http://t.co/kiOKucYT
Support: Welcome aboard! Thanks for flying Delta. *AJR | |
72ad7b59ebad79632e92d2d41fb12f30 | VirginTrains | Customer: still stuck with 90p a bag of plain crisps for meals. Come on VT stop excluding vegans! We can't always carry lunch boxes!
Support: Hi LittleBlueHenSoap, what vegan produce do you think we need the most? and is this in First Class or the Shop? ^AM
Customer: So the original message is from 2012! Here I am on a virgin train 5 years later and STILL nothing vegan! #vegan #virginsuck
Support: Which service are you on? We do offer Vegan options. ^PA
Customer: 1st class from London Euston to Birmingham.... offered veggie option which is egg
Support: At the weekend they not have all the options as it is a reduced service.^PA
Customer: That's ok.... I'll only be vegan during weekdays then....says no vegan ever
Support: I'm sorry for that, I'll pass on your feedback. ^PA | |
dc682dc3f5f8964f474cad70d365af11 | UPSHelp | Customer: do you not accept the Apple 'pre-sign for delivery' form?? Your guy won't leave pkg without a live person... we have jobs!
Support: Hmm. They should leave it if you have the pre-sign form from Apple. Email tracking info to __email__. ^LK @115817
Customer: @475986 @115817 Same for me! @115817 didn’t leave it! Why do I know more than the UPS drivers and your agents? @AppleSupport Stop using UPS
Customer: @115817 You need to talk to your people. Every person I’ve talked to has no idea they could leave it with that pre-sign form from @AppleSupport | |
22e47a2523bf78ddf0427add93f6030c | airtel_care | Customer: pls I ve been barred from recharging my fone
Customer: Apologies. Kindly check now. Line should be ok. Try recharging again and revert with observation and response.
Customer: I tried loading wit d *126*pin# but it keeps telling me invalid activation no
Customer: Error is from the recharge pin. Kindly provide us with your mobile number, serial number or the recharge card and the pin.
Customer: Please I've being trying to recharge my line and it keeps saying invalid activation number
Support: Hello @507909, kindly provide the recharge card details along side mobile number via DM. Thank you. ^ID | |
059300f610af8e0d28a7ade9fa602559 | VirginAtlantic | Customer: Hey @VirginAtlantic can you take a travel cot for free or is it a part of your baggage allowance? Thanks!
Support: You can take a pushchair or car seat as part of an infants baggage allowance but not a travel cot - http://t.co/gJvQtoOS
Customer: how much is it to take a travel cot on a flight? Thanks
Support: Our excess baggage charges can be found here: https://t.co/HcUZGSd4NX ^B
Customer: so if I don't take a car seat but wanted to take a travel cot you would charge me £60?! Really?? Easyjet offer for free?
Support: I'm sorry for the disappointment, but we can only offer car seats and pushchairs free of charge ^B
Customer: so my 3yr old can take golf clubs for free but not sleep in a travel cot?! https://t.co/EeAA997lMI
Customer: @VirginAtlantic @VirginAtlantic any changes in this? is travel cot still not considered a need for small kids? thank you
Customer: @VirginAtlantic Nope!!!! | |
04bc86897c20bd54c15ec41cab2c2638 | JetBlue | Customer: Can't log into the iPhone app. Is this a known issue?
Customer: @JetBlue it's now 11-17-17 and this is still a problem?? | |
8c3c475fbdc591564d5ffba5fec73273 | sprintcare | Customer: I know @115714 better tweet me back with a solutions as to why my text are being sent as email and not my number
Support: does it say @5911.com? U may have the text messaging gateway activated. –DMG
Customer: @5911 KUDOS to Resolution Supv JJ! You made my day ✨✨ w/your professionalism! You are an asset to Sprint. 🙂👍🏼 | |
7e3d5668768124ec82f8795927ee448e | AirAsiaSupport | Customer: Hi! My first name and last name are the wrong way around on my ticket ref FCI5QN. The spellings are all correct. Is this a problem?
Customer: Hi, no worries on the name sequence as long as the spelling is correct.
Customer: @561068 @115802 Hi, Our first name and Last name are wrong on booking number XDZJHI, how to change to correct one?
Support: Hi Jessy ,Seems like you have came to Chat for the request.The case is under processing.May check your email in a few hours.-Emir
Customer: Yes, thanks. | |
d8422e7a6cf2d9fe5d7aabe514ac4cf7 | AldiUK | Support: Which discontinued Aldi products do you want to make a comeback? Tweet: I’m nuts about Aldi, bring back your.....
Customer: Potatoe scones! Also have you discontinued Bon appetite potatoe au gratin - fingers crossed it was just out of stock??
Support: Hi Claire, please send us a DM or call 0800 042 0800 to find out about local stock levels for our Potato au Gratin. Thanks. | |
d8098203ee3f7bef900846ddaa3ee6bf | GWRHelp | Customer: I'm renewing an annual season ticket. Who shall I write the cheque to?
Support: Cheques must be made payable to First Great Western Ltd. Company cheques can be accepted as payment for annual season tickets.
Customer: Hi do you take company cheques for payment for staff travel?
Support: Hi there. We take company cheques as payment for season tickets but not for individual tickets - Josh
Customer: Ok do you offer a business credit account at all?
Support: For all information business travel please visit https://t.co/cDl9Dk1OZx - Josh | |
62c4459b0b88ec8556116510e315f419 | Safaricom_Care | Customer: Can you please assist with skiza tune unsubscription details @Safaricom_Care @119309
Support: Hi, to delete skiza kindly send an SMS to 811 in the format Delete <skiza code> at a cost of 1 kshs, to know song codes in Cont
Customer: @ how do I know the Skiza code? My son was playing with her mum 4n n seem he accepted the Skiza tune while calling a friend
Customer: Hello, kindly advise if it is possible to SET a SKIZATUNE to a GROUP of callers through SMS requests to 811.
@Safaricom_Care @497004
Support: Hi, it is possible.SMS SET RBT code phone number (without initial zero)e.g SET 7010001 722***** 723****** to 811 at ksh1 ^MM
Customer: Thanks alot. I have multiple SKIZA songs. What SMS commands can I use to set a specific song as the default.
Support: By sending SMS with the word DEFAULT to 811(1shs per SMS). All Skiza tunes are set default to all callers once downloaded.^MM
Customer: If I send an SMS with DEAULT to 811, all the SKIZA tunes are set to default to all callers. They will play randomly
Support: True.^JM
Customer: @ how do I know the Skiza code? I have tried to unsubscribe not working.
Support: Dial *811# > skiza>more> delete tunes, or share your number via DM for assistance.^BD
Customer: thank for the response. I sorted it out .
Support: We're glad, have a good day. ^MA | |
0a9a2a5f46cd144e2798d73c8abf2cb3 | BofA_Help | Customer: When I get home I'm taking my ass to bed, fuck sleep Bank of America has gotten on my LAST nerve today
Customer: Hi, Is your problem solved? Really Tired of Bank of America
Support: Call Support at 800.933.6262 for additional help. ^ma
Customer: @333136 I forgot my online id and password and i don't have an ssn please help ASAP | |
849b5e516578ca84738418782ff14a87 | UPSHelp | Customer: I ordered hypnosis crystals from eBay a couple weeks ago..they just got here and it was a bag of regular rocks..the UPS man is locked up now
Support: Is there anything we can help you with? Feel free to email further details to __email__ so we can follow up. ^LK @115817
Customer: @115817 your man is locked in a basement. If you expect to get him out, deliver 35 high quality hypnosis crystals to Snake Mountain.
Customer: @UPSHelp @115817 😂 😂 😂 😂 | |
34910b5b9d513b37c852015018efc4bb | AskCiti | Customer: The @117157 Virtual Visa Gift Card website sure looks simple, but using it made me realize it's just a convoluted piece of junk. #Embarrassing
Support: Sorry for any issues with the website. Did you need help? Thanks! ^JG
Customer: Error message "invalid routing number" actually means "transfer failed because our system can't handle >1 transfer to same account"
Customer: I did, six and a half months ago when I tweeted that... Now it seems like Citi actually needs the help
Customer: @AskCiti yooo thank you i had this same problem.... ridiculous how it says invalid routing number instead | |
aa51e80320087cf0b2274bbe04a8c999 | VerizonSupport | Support: Try disconnecting/reconnecting coax connections to the router and power cycling it? Then run test again on hardwired device. ^SEM
Customer: It seems that the fix requires having Verizon Tech Support reprovision my Verizon router and reset the ONT.
Support: Have you tried to reset your ONT?
^NHP
Customer: Doesn’t resolve permanently.About this I was on the phone w/Verizon tech had D/L 20mb+, but U/L 78mb+/-. After they reset connection the U/L & D/L went to 50mb+ and this was over WiFi. Not equipment on my side, it’s on Verizon side that this eventually happens. Not happy
Support: Hi Sonny, what did you do to reset the connection?
^FEM
Customer: Spoke Verizon tech they walked me through the same old steps. First said it could be inaccurate due to testing over WiFi. Tested at the time was in the 20mb+ for D/L & U/L, after a few more time it went to D/L 20mb+, but U/L 78mb+/-. They eventually reset connection.
Support: Sonny, Are you able to post your results wired and wireless using the link below? Remove all smart home agents, cordless phones or baby monitors you may have near your router. ^NHP
https://t.co/wD1R2dhcpx
Customer: Back to normal for now. This will eventually happen again, but it shouldn’t.
Customer: Yeah I can do that after I get back home from my church meeting. But currently iirc the wired speeds are not a problem. When it does happens it’s resolved by your side resetting the connection aka re-provisioning my router or resetting the ONT by powering down.
Customer: As an ex-IT tech myself I do the troubleshooting first and then when needed and have time I call Verizon tech. You have already replaced the ONT once, the Router several times. Come back to troubleshoot several times and one time had to reseat the O-ring in the ONT.
Support: You can reset your ONT without reaching out to us. Hold down the Alarm Silence or The ONT Reset button, depending on which unit you have for 15 seconds.
^TXA
Customer: After so many routers and already an ONT replacement it’s occurred with all those pieces of equipment intermittently every so often. The common denominator is on you end.
Customer: As I’ve said at this current time the speeds are within the margins as Verizon techs have mention of at least 75% of the purchased speed of 50mb/50mb
Support: Are you able to reset your ONT to see if that clears the problem?
^NHP
Customer: And I do that all the time when see the problem occur.
Support: Great! Let us know if you have any issues when you are able to check.
^TXA | |
d7a10cfd01c33d749f384a1d9a5f1f2c | idea_cares | Customer: Himanshu Kapania, MD of Idea Cellular shares his views on the company's growth & talks about #business prospects: http://t.co/cQcE3nYGk0
Customer: Hi...my name is Nilam n had the worst customer service in your store...disappointed n never refer anyone idea now
Customer: I have a big problem with IDEA store in ANDHRA PRADESH (TELANAGANA) KINDLY SOLVE IT MY NO. 9642012555
Support: and DM us your number to assist you better.(2/2)
Rgds,Mohit https://t.co/LBfZgLCSfr
Support: We do apologise for the inconvenience caused to you,give us one more chance to solve your issue.Please elaborate your concern.1/2
Support: as per our recent telecon, we wish to affirm that ur concern has been discussed & resolution has been communicated. Rgds, Paras
Customer: Call me and resolve my concerns
Customer: I have received call from Neha from idea n she promised me to call back....yet not receive any call back
Customer: 7202838136 is my number
Customer: My number is 7202838136....i have faced one of the worst customer service in my life
Customer: E-77,Titanuim City Centre , 100 FT Ring Road, Prahladnagar, Ahmedabad. 380015.this is the store where I have received worst customer service
Customer: Now I m cancelling n manager richa saying I have to pay 1 month rental advance...she admitted that they have provided wrong information
Customer: Let me are you guys resolving my concern and when
Customer: This is the worst service where still not received the call from your team
Customer: They sold me wrong plan n have not provided correct information that it is flat rental plan not provided this information earlier
Customer: It was very ridiculous, my complaint against you not yet resolved
Support: We established call to you, but the same was disconnected from other side. Kindly get back to us for any further assistance.
Support: Apologies for the trouble. We have noted your contact detail and concern. We'll get in touch with you.
Rgds,
Darshan.
Support: Please elaborate on your concern to assist you better.
Regards,
Komal. https://t.co/LBfZgLCSfr
Customer: I haven't received the call back which was promised by Neha...pls resolve n call me
Customer: Pls call me now on 7202838136
Customer: Pls call me to resolve my concern
Customer: I writes so many mails, But no useful
My mobile no is 9642012555, kindly discuss and solve my problem what I have with you
Customer: @118341 one of your Idea franchisee cheated me by saying false , I discussed so many times with your people but no body responded
Support: As per recent telecon, we have forwarded your issue to concerned team & you shall hear on the same soon.
Regards,
Richard.
Support: Sorry for the trouble caused.Request you to kindly elaborate your exact concern to assist better.
Rgds,
Darshan.
Support: We're awaiting for your response to resolve ur issue. Pls provide the same within next 24 hrs. Rgds, Idea Care | |
2325addef64ca8cc751c4c887decac3a | McDonalds | Customer: McDonald's grilled chicken mcwrap at 250 calories is both a dollar and pound bargain
Support: Thanks!
Customer: @456171 🗑 | |
1a252cff3c0fdebf1c30f181688ac8bc | Customer: Sorry for party rockin
Customer: Yo you used to not always be a mom huh?
Customer: I will literally always be a mom to you because I'm 10 yrs older, and you will always think that I was cool 10 yrs ago when I was your age
Customer: You were a cool 21 yr old for sure
Customer: Lol you were so grossed out when I turned 21, like you were upset about it and couldn't believe how old I was
Customer: I told u to wait until u were 21, and I would remind u that you felt that way, so you didn't think that when I was 31, but that didn't work
Customer: And I️ was right because still have yet to go party rockin together & never will!!!! But if you keep having cute babies then it’s totally acceptable & I’ll get over I️t
Customer: Dude your phone.
Customer: I️ am switching to google Samsung if you guys don’t get your fucking shit together with this I️ situation @115858 @AppleSupport @115858
Customer: @115858 @AppleSupport I was a cooler 21 year old than tweeting a threat to apple. Just sayin.
Customer: @115858 @AppleSupport ITS BEEN WEEKS. FIX IT. | ||
8a93111e62ed1ce3112275aaa931b303 | CenturyLinkHelp | Customer: CenturyLink is currently experiencing a service disruption. We are working to restore service and apologize for any inconvenience.
Customer: Thanks for the "heads up". Maybe y'all should get a system that allows people to get a text re: outages. Oh wait that makes too sense
Support: @116072 With an expected time of resolve of Oct 04, 2017 12:00 PM. -Kevin
Support: @116072 If you would like to be alerted when the outage has been resolved you may submit your information at https://t.co/1nB3Y1zpqZ -Kevin
Support: @116072 Good morning, Twitter will not allow us to respond to your DM. I do show we have an outage that is being worked on right now. -Kevin
Support: HI, I hate to hear of any possible outage you are experiencing. Please send me a DM with the account number and we will take a look. -Kevin
Customer: @116072 That sounds great! Thank you so much. | |
78d75a1197eac373cb4050ed4f6ae18d | TMobileHelp | Customer: @TMobileHelp why no Google Wallet?
Support: We have chosen to work with ISIS and hope to roll that out to everyone very soon as we are currently testing it ^KM
Customer: @425201 Nice
Customer: @TMobileHelp @425201 https://t.co/jXL2LJTsW6 | |
a7e120b0e186c67b937601d6a56b0c1c | TMobileHelp | Customer: according to @117159 either @115911 or @76329 is keeping google wallet from working on the note 2. Any timeframe?
Support: We're supporting ISIS, the wireless payment standard for mobile devices http://t.co/fpFmpL8KXA :) ^VS
Customer: @141350 i cANT RIGHT NOW
Customer: @141350 lmao
Customer: @141350 LOL ISIS
Customer: sucks that it is only available in 2 locations. No matter. I can always root and install the app of my choosing. Thx for reply
Customer: @741382 @141350 ISIS killed alot of my country men :-(
Support: Heyo! Let us know if there was anything we can do to help! Shoot us a DM! ^^ https://t.co/BWwhdX6pV9 *BrendanLee
Support: Hopefully with the success of ISIS it will expand in additional areas. ^JR
Customer: brendan you know exactly what im talking about
i literally can't right now duuuuuuuuuuuuude isis oh my goddd
Customer: https://t.co/hGcrWflDIx
Customer: @141350 wow T-Mobile supports terrorists but you won’t see the #FAKENEWS media talk about this huh?
Support: One of the million things I love about T-Mobile is how is done to help those in need. Supporting terrorist does not sound like something we would support. Let's chat in the DMs https://t.co/sBIVWm4w5u *EddieGough
Customer: stop hitting on me please, i’m not sexually attracted to you. | |
6b8572ba59edf4449b1111fb81189d50 | Safaricom_Care | Support: "Go confidently in the direction of your dreams, live the life you Imagined." ~ Thoreau. Good Morning:-)
Customer: Kindly get to me ASAP i have a problem 0727238929
Support: Hi, give a brief of your issue we assist. ^RI
Customer: MPESA withdrawal from wrong agent
Support: Share the M-PESA transaction ID we reverse the transaction.^FO
Customer: LEU94PEY4N
Customer: I need some assistance on a different line urgently, kindly reach me at 0727238929
Support: We have been in touch. Have a lovely day. ^KL
Customer: i need some assistance ASAP get back 0727238929
Support: Hi, give a brief of the issue. ^NC | |
41f77308cff5b6d0737e3e865b178a82 | ChaseSupport | Customer: Where can I fax/email the POA for my grandmothers Chase Credit card?
Support: You can fax the documents to Chase Card Services at 888-643-9628. ^SW
Customer: @260106 Hi, does this fax number 888-643-9628 currently still belongs to Chase? | |
ca2458f5e903a052e60a30a6cadb867e | GloCare | Support: Cross-section of crowd at the #PortHarcourt #GloSlideNBounceTour http://t.co/bduigGlpzi
Customer: Please, any Glo outlet in Amuwo Odofin for SIM upgrade to 4G network SIM
Support: None there. Closest would be Conoil Filling Station(LASU), Badagry Expressway, Lagos. Good evening. ^GM | |
9df6df6ff27d58b8b3ff129eabf4a833 | YahooCare | Customer: Your password strength algoritm is buggy! If these R weak passwords, then what are strong ones ? http://t.co/ekOaiAJUah
Customer: Have you tried another browser?
Customer: @139937 My messages aren't going through even when I post them through the website as a new topic... Is there a bug?
Customer: @139936 @139937 Same. Any solution?
Support: Sorry to hear you're having trouble with Yahoo Groups. Please DM us and let us know the best email address to reach you at for support.
Customer: @139936 @139937 Mine hasn't started working again yet... :-/
Customer: @139927 Many other people are having this exact problem right now. https://t.co/zBpgg9hdAp
Support: Sorry to hear you're having trouble with Yahoo Groups. Please DM us and let us know the group URL you're having trouble with, and the best email address to reach you at for support.
Support: Hi Lisa, I'm sorry if you were having trouble with Yahoo Groups. Can you please let me know if you're still seeing the same issue? Thank you.
Customer: @YahooCare Glad it's not just me! 😊 Hope they get it fixed soon!
Customer: Yes. Still no messages coming through... frustrating.
Customer: @139927 Okay messages finally starting to come in ... slowly but I'll take it 😀
Customer: @139927 Yahoo Groups not processing messages for four days now. Hundreds of people complaining. This needs to be escalated ASAP ... gone on too long.
Customer: @139927 Hundreds of people are reporting the same thing. Yahoo Groups emails have not been going through for four days.
Customer: @139927 I too am having problems with Groups & were not the only ones...https://t.co/x4W1u8uf9D
Customer: @139927 We’re finally seeing emails and posts this evening in our group.
Customer: @139927 I haven't had a problem until today (December 1st). Guess the problem is not fixed...
Customer: @139927 I can't get on my yahoo group either -feline hyperthyroid - what's wrong
Customer: @YahooCare I haven't gotten any yet.... Hope they show up soon...
Customer: @YahooCare We are too! Yay!!! 😊😄
Customer: @YahooCare @139927 Me neither - I can't see any of my groups after I log in, including the one I moderate. In all cases, there's a message "Oops! Sorry, an error occurred while loading the content." Chrome and Safari on Mac.
Customer: @YahooCare There is probably a big backlog in the queues. It will take time. I approved several and they processed as well.
Support: The issue should now be fixed. Sorry for the delay. Please let us know if this is not the case! | |
3ec823c95c72550de76e1d73758a68c9 | AldiUK | Support: Off to University soon? We’ll be using #UniTip to help with the process. Share your tips with us and we may RT our faves!
Customer: is your new Zealand lamb halal?
Is your chicken halal?
Is your beef halal?
Support: We don't label products as Halal certified but continually review products and the possibility of introducing Halal certified meat
Customer: so am I correct in assuming that it is halal but just not labelled as such?
Support: All Aldi meat is pre-stunned and some of our meat products are sourced from abattoirs which employ Halal slaughter techniques
Support: alongside non-Halal slaughter techniques.
Customer: @266265 You might need to work on that if you don't want to lose custom.
Customer: @266265 Are all meat products labelled as such?
Customer: @266265 Giving them a miss then.
Customer: @266265 Will you clearly label Halal products?
Customer: then I will not be purchasing any unless it is clearly labelled.
#animalcruelty
Customer: @AldiUK they can shove it...
Label it and let me make an informed choice,
Until then its a no from me.
Support: @266265 Hi Sharon. We’d like to confirm that all Aldi meat is pre-stunned and we do not label any products as Halal certified.
Customer: @438482 @AldiUK Agreed. How is this acceptable when Halal slaughter is only permitted in Britain when meat is intended for Muslim consumption?
Customer: @AldiUK I agree, I would rather avoid it altogether than unknowingly support it, so I shan't shop at Aldi until it is clearly marked
Customer: @266264 @266265 She’s a ‘kipper with an agenda, doubt she’s really bothered about the animal treatment probably just a anti Muslim rant......
Customer: @438482 @AldiUK @AldiUK Please respond.
Customer: @AldiUK @266265 actually I'm concerned about non stun slaughter which is NOT just Halal but also Kosher
Customer: @AldiUK @266265 I oppose whale hunting, deforestation for palm oil, drive hunts, Chinese medicines use of bear bile, snake parts, tiger parts etc I oppose shark slaughter for their fins, I oppose the Yulin festival of cruelty, I donate to RSPCA & SSPCA & Dogs trust
Customer: @AldiUK @266265 just because I think the EU is run in the interests of corporations & not it's people & I think ALL Europes people would be better off out of EU doesn't make me anti Islamic ... I'm ANTI EU .... as for animal welfare ask Abe Shinzo how bothered about his nations drive hunting
Support: @266265 @438482 Hi Ann. We’d like to confirm that all Aldi meat is pre-stunned and we do not label any products as Halal certified.
Customer: @438484 @438481 @266265 @438482 Can you confirm that all stunning carried out is *irreversible* ?
Customer: @438481 @266265 @438482 Can you clarify if that means the meat is or is NOT Halal certified. It's a simple question. I look forward to your response.
Customer: @438481 @266265 @438482 So your meat/products are halal or halal certified but not labelled ? 96% non Muslims being missold then @1133 ?are we discriminated
Customer: @438481 @266265 No it's not!!! U use halal slaughter
Customer: @AldiUK @266265 @AldiUK Please stop ignoring our repeated requests for clarification. Do you use halal slaughter? Don't deflect by talking about labelling.
Customer: @AldiUK @266265 @AldiUK yes or no? It's a simple question. | |
0dd295bc72c76946cd3a46708a5fde69 | AmericanAir | Customer: Personally @97121 I think @AmericanAir needs a dance floor, a disco ball, a cocktail bar with vintage cocktail waitresses, and... hmm
Support: That sounds like fun, Sunita! We can all wear disco fashion.
Customer: @713819 https://t.co/alpLtQ6LK7 Could you play this the next time @97048 flies with us? 😂 | |
4034a3e128c0a827ca9fcccb7945da68 | TMobileHelp | Customer: Blocking Google Wallet for ISIS is unfair comptetition and not net neutral.
Support: We support ISIS because it is an industry standard and more secure. ^JP
Customer: @338329 Best tweet
Customer: You're the only ones making the claim ISIS is a standard. How about letting the public decide.
Customer: @TMobileHelp Just found this tweet going back in history. Curious about how you feel about the current threat to net neutrality? | |
156a0ff31a18308439d087b50c7540bf | MicrosoftHelps | Customer: So many spam wordpress signups from @123196.com addresses...
Support: We'd like to help. Do you mind clarifying the issue? Is your account spending out spam or receiving spam emails? ^SC
Customer: @701772 I'm getting a full load of spam(around 15k sign-up mail) in my mailbox. #spam #WordPress #Outlook
Support: Hi. Thanks for reaching out. Which Outlook version are you using? Please let us know.
Customer: Outlook web for personal use
Support: Hi Etienne, please have a look here for how you can manage settings for your junk mail in Outlook Web App https://t.co/NIwV1sepV5 Please let us know if we can help you further! | |
6e8acb6a62d4b05af7b4e2dc88a4f522 | TMobileHelp | Customer: Last night @115911 and I announced news that shook the industry. Today we make sure everyone takes advantage of it! http://t.co/UDaGeLDhhc
Customer: @115911 I can’t get the video either
Support: @115913 @115911 @115913 Hey! We've got your DMs and will be replying shortly. Thank you! *AlissaFast | |
4a3dfda525e7e8964b174107a6512482 | XboxSupport | Customer: Hope all is good for all you gamers, this is our new account tweet us with your thoughts @174471
Customer: @174471 Where can I go for help on my account?
Support: Hello, Xbox Support here. Are you looking for account help on an Xbox console? ^CO | |
da59ebbdb976604bbb2ab75932a3d6c4 | VirginTrains | Support: Dogs are allowed on our trains Laura. As long as you keep them off the seats and on a lead it will be fine ^JG
Customer: dogs shouldn't be allowed on trains and if they are allowed then the owner should be charged for a ticket like everyone else
Customer: Late to this thread, but can I travel with my dog on the quiet coach too ?
Support: The National Rail Conditions of Carriage state that we must allow dogs on our trains. We are all dog lovers here ^JG
Support: As long as it doesn't use load audio equipment or bark loudly on the phone then the answer is, YES! ^MM
Customer: Byelaw 16 allows the train company to refuse carriage or entry to any animal. https://t.co/fAWrQUDm8l
Customer: It’s says may allow that is not the same as must allow
Customer: Ah thank you ! He'll be as quiet as a mouse ! Though not if he actually sees a mouse !
Customer: @483651 That's you scuppered then @483651 : )
Support: Thanks, but what is this regarding? ^PA
Customer: Since 1st October 2016 National Rail Conditions of Carriage is now National Rail Conditions of Travel. https://t.co/PHZh95D0OG
Customer: People are retweeting your response so I’m responding to it | |
6d67f73d64e4a72f0d0fbe6f3667d3a7 | asksalesforce | Customer: Anyone else experience Sidepanel issues with @117070 for Outlook since the 2.3.2 version? Every user but me sidepanel is gone #askforce
Customer: @117070 I'm having the same issue. Did you find an answer??
Support: @461349 @117070 our support specialist would be the best person to comment on your concern. Would you want me to initiate a case on your behalf? ^PK | |
7cba5d97c66afd0a67e6073c58217bba | sainsburys | Customer: Hi @sainsburys - what actual fruit is an "easy peeler"? Clementine or satsuma or 'other'? http://t.co/MEhuyRgvZq
Support: Hi Mark. Those easy peelers are Clementines. Hope that helps. Cheers, Tiffany.
Customer: @241946 Picking up thread - and checking - are they still Clementines, these easy peelers? Can they put the real name on them too?
Customer: @sainsburys Interestingly @117250 make it clear on the label what actual fruit an "easy peeler" is https://t.co/OS8HISNgqY | |
37dbf23214858d564bcd44ea6dbc3b60 | Kimpton | Support: We're curious: What city is on your wishlist for a new Kimpton? #travel #hotels #hospitality #poll
Customer: My hometown, Cincinnati! So I'm not stuck on an inflatable bed when visiting my folks :-)
Customer: FINALLY!! Yay for @Kimpton #Cincinnati 🤗
https://t.co/MX9WBBM11i
Support: Say goodbye to the inflatable bed, Cara; we'll take good care of you! | |
58f41f9a883fbd44fcd11fb780f972bb | sainsburys | Customer: is it right that you are unable to round up to nearest £ on ss till for poppy appeal. You are losing donations at Pontypridd ..
Support: Hi. Unfortunately the service is not available at the self service checkouts. Thanks for tweeting, Kash.
Customer: many thanks for the reply caused some confusion as the advert was placed on ss till
Customer: @sainsburys Sorry about the confusion. So far £8,100 has been raised in Sainsbury's Pontypridd with a couple more tubs to count. Such generous customers.
Support: This is amazing! Keep up the good work! We have the best customers. Faiza. | |
f5576aeaeb74b267f2e24c7cc56f9f7b | TMobileHelp | Support: Interested in Isis? It is now available nationwide, for complete details, please visit
http://t.co/H3ETfz2Crq ^LM | |
91096a49b4915f05e44b9ab46990fd57 | marksandspencer | Support: Give your cocktails a kick of chili with this Hot Chocolate Vodka http://t.co/Me1CvNby95
Customer: Do you still set Hot chocolate. Oskar can’t find it anywhere 😥😥😥
Support: We don't sell this anymore, Karen, but keep an eye out for some great alternatives :)
Customer: Oh no 😢😢😢😢I have enough for one more glass how will I ever go on. | |
4a567f7938466edfb651fd5cd62fac36 | AskPlayStation | Support: Some PSN account passwords were reset today for routine protection. To update your password: http://t.co/QKIC9dagu7
Customer: I get the email but all the link does it take me to where I have to send another so I’m in an endless cycle of enter email for password change link!
Support: Hello there. Please follow us, so we can give you further assistance via Direct Message. Thanks! | |
d54f14bab2e8037e540a6abf7ba73b7a | TMobileHelp | Customer: gave me an advanced SIM card, now I'm ready to @109313. Heres to hoping to further growth to this NFC Tech.
Support: We thought you'd like that! Isis is awesome! :) ^TJ
Customer: @792973 @792971 Back in the early electronic payment days... Ah | |
63aaac7eccaef465f32be77a044ed56a | CoxHelp | Customer: got free trial code for cox wifi, but no place to enter code on wifi splash page. Help pls. Only thing I can enter is email and pw
Support: Hello Jkeera, I want to help you with the WIFI. Can you give me more details about the free trial offer? -Tiff
Customer: was provided special 12 character code 2 try out cox wifi. Am cox customer. But when I try to use code there is no place 2 enter it
Support: How did you acquire this information? Was it from an e-mail? If so, would you be able to forward that to us? -Derrick
Customer: yes. Dm me email to forward to.
Support: Hi, you can forward the email to __email__. -Renee
Customer: thanks. Just sent
Support: You're welcome. We will check for your email. -Renee
Customer: @263956 Can I please have trial code??? | |
74fb76350e843096a4bff83ba35a17f2 | VirginTrains | Support: Unreservable coaches with the new timetable are as follows:
9 car Pendolino - Coach E
11 car Pendolino - Coaches U & F
Customer: Has the unreserved coach been changed on the 17:47 out of Lime St? Coach F on this 9 coach pendolino is virtually fully reserved today!?
Support: It should now be coach C. ^PA
Customer: Thanks... Is this a one off or a regular thing now please!
Support: It is yes, they are slowly being changed over the next month or so. ^PA | |
23edadc464728520b7cf3b7c01bc75c3 | AirAsiaSupport | Customer: I key in title wrongly. It should be Ms instead of Mr. Case no. TW77J10K99. How to modify?
Support: Hi, may I have the booking number and the correct details?
Customer: Thanks. I managed to get the change via live chat
Customer: Booking LD94TD to be changed to MH0177 KL to Maldives on 23 April 2014, MH0176 Maldives to KL on 27 April 2014. What info else?
Support: Hi, Kindly submit your request via E-Form at http://t.co/K6AyoYyEnJ for further assistance. Thank you.
Customer: Submitted the E-Form 1 hour ago , usually how long does it take to process? I cannot checkin without the changes to correct name. | |
0d4c23cdf52acaa27d7bedf274dcbc66 | TwitterSupport | Customer: chala bagundali antha
Customer: Suspend this account, too much abuse
@TwitterSupport @123765
Support: We are here to help. Please send us a message and we'll get started looking into this for you. https://t.co/eXwzpNPj8C | |
28e29a011934a6108c9d7699e27ef02d | Kimpton | Support: NFL #PLAYOFFS! Might want to start thinking about this: http://t.co/0nvX6L5avI #NFL #XLVIII #NYNJ Which team are you rooting for today?
Customer: I hope you run this again, I'm hopeful my eagles will make it to the Superbowl so I can take advantage of the deal.
Support: That would be super fun! Keep an eye on your inbox; it could happen! | |
fc5d73e4ab8b4589fcc49f56341b22d7 | McDonalds | Customer: breakfast
Support: Hope you enjoyed it!
Customer: @408087 here before this is big
Customer: @408087 y e s | |
066d17d9e01adfdf49b9957bde234039 | XboxSupport | Customer: Hi, I made a complaint yesterday and was told I would get an email with the outcome. Do you know how long this normally takes?
Customer: yes I did, they told me if get an email resolution but they didn't say when.
Support: Have you checked your spam folders yet? ^JN
Customer: I carnt down load software too my new game it keeps saying error please help
Customer: Well let's take a look at that together! Are we working with an Xbox 360 or Xbox One? Also, what game? ^AD
Customer: xbox 360 it was all fine untill I put lma manger in and download all players from 2006
Customer: What game is this in? ^JN
Customer: I need help I can not access my email address to change my password and I need too put my new email address on my Xbox live
Support: Hello, you can use this guide to try to access your account. https://t.co/LH9owTvbkq ^RM
Customer: I carnt access my email on my hotmail account if I need to change my password for Xbox live I would t abil to do it because of my email
Support: Hey there, can you DM us your region so we can check on contact info for you? ^XS | |
e43be13356ffcad8aee33e18c43c5001 | sprintcare | Customer: HOW THE FUCK IS THIS ACCEPTABLE? FIX YOUR FUCKING SERVICE @115714 http://t.co/B5cknx9gnf
Customer: Let’s take it back to 2014 shall we? @115714
Support: Please send us a Direct Message, so that we can further assist you. -JA
Customer: Montano/Coors 87120, Golf Course/Paseo Del Norte 87120, Paseo Del Norte/Universe 87114, Unser/Ladera 87120, Paseo Del Norte/ Coors 87120, let me know if you need any more areas in particular that are shit
Customer: And frankly I don’t think anything will be fixed considering I’ve been tweeting 3+ years and here I am still 😂
Customer: I don’t need to waste my time giving you information that you shouldn’t need to fix an entire city’s fucking service…
Support: Kindly asking that you bear with us for the time being. -MM
Support: The technicians are aware of the issue and are currently working to have the issue resolved as soon as possible. -MM
Support: where all services are being affected. Services as in dropped or blocked calls and loss of voice and data services. -MM
Support: Hey there! Upon reviewing the addresses that you've provided, it was brought to my knowledge that there is actually a full site outage -MM | |
d11ff75bd0c440b6e3b63462da5a9d46 | TMobileHelp | Customer: bought an isis iphone NFC case fr AT&T thinking it wasn’t carrier specific. Found out: it is :( why isn’t tmo iphone supported?
Support: Hey there! Do you have a T-Mobile iPhone and service? ISIS does require a specific SIM card in order to work :) ^VS
Customer: @600462 lol | |
199dc59cafa6b9166cbab84eb86df786 | UPSHelp | Customer: Severe weather causing delays in the Southeast, Mid-Atlantic and Northeastern U.S. Details: http://t.co/qEkBIMDkMj
Customer: I’m showing an “operational delay” with my package going to Florida for my dads birthday. What’s going on?
Customer: My package has been sitting at the UPS facility 5 miles from me for TWO days & I can't get an answer on delivery and am not allowed to pick it up. By the way...it's 70 degrees and sunny here. 😡
Customer: I have a package that arrived at your Addison, IL location as of 12:44 AM CST. It should've been out for delivery today, and I'm not located in the Southeast, Mid-Atlantic or Northeastern areas. Should I simply disregard the status that it may be delayed?
Support: I would be happy to look into this for you! Please use the link to DM your tracking number, delivery address and phone number. ^MM https://t.co/wKJHDXWGRQ
Support: Packages are delayed due to holiday volume. I'm sorry, UPS is working on getting these delivered as soon as possible but we have a backlog. ^ML
Support: I can arrange to have this matter looked into. Please send your tracking number/details & contact # to DM ^JE https://t.co/wKJHDXWGRQ | |
841a330ad859d2b0a5d0bdb63cae9188 | AmazonHelp | Customer: ¿Qué os parece el nuevo Samsung Galaxy S5? En Amazon ya lo tenemos en preventa. http://t.co/Bz3LiREHRF
Customer: @116928 si compráis el móvil igual luego os envían un calcetín. Yo compré un foco y me enviaron una visera
Support: Sentimos los inconvenientes que esto te pudiera haber ocasionado. ¿Nos podrías indicar si el producto es vendido por Amazon o por uno de nuestros vendedores externos? ^KA
Customer: Ya os e contestado en otro Tweet
Support: Gracias, estaremos respondiéndote en el otro Tweet. ^DA | |
351baf23dc50c06de92d02cb9f0e4ebe | ATVIAssist | Customer: Weaponized 115: THP66-CP4WG-KX7GW-WM6WY-3CJVZ Now, go get lucky.
Customer: Hi Activision support I purchased BO3 digital deluxe edition and it didn't give me weaponized 115.Can you send me a code for the camo please
Support: Hi, please send us a DM. ^FB https://t.co/c9WoAfwenP | |
eb664d7889e29a8673e6fe0f7e6fce8d | VirginTrains | Customer: @798934: Com boards at Coventry stating to queue in gold zone. No access 1st through coupled train. Thanks virginT
Support: Are you able to access the other First Class carriage, Simon? ^RM
Customer: got off at Milton Keynes and the accessed first class but really should have been notified at Cov.
Support: Indeed. Could you email __email__ with details? We'll see if we can make it up to you. ^RM
Customer: Booking seats on virgin trains first class, you find someone sitting in your seat, sit in another unreserved seat only to find halfway through the journey when pulling out of the next station your unreserved seat changes to reserved. Fix seat reservations for the whole journey!!!
Support: Sorry to hear this, Simon. Have you spoken to the onboard team about this? ^CB
Customer: The question is who sets the seat reservations? I’m guessing the person in my seat sat in it at Bham int or bham new street when it was probably unreserved.
Customer: Can’t see how they can help, it’s the reservations on the train that need to be fixed. We use 1st class to work being asked to move when you have sat in a unreserved is not helpful.
Support: We aim to have reservations in place before departure but there can be issues with the system when downloading. It's an issue that's being looked in to ^CB
Customer: Thanks let’s hope things improve it happens regularly. | |
8a9dfc0b91e23b90ca274321b7bb44e6 | JetBlue | Customer: What's the deal with flight 1038 to Boston? Lotta confused and angry people in Austin.
Support: We apologize for the delay and understand it's frustrating. Please speak with a gate agent and they'll be happy to assist.
Customer: Boooo JetBlue!!!!
Support: Hi. Is there something we can help you with this evening?
Customer: No thanks. You already brushed me off. That's why I booed you.
Support: We would never brush you off. We're right here if you change your mind.
Customer: All right, I'll bite. Any info on flight 1038 to Boston? Or should I ask the gate agent who hasn't been told yet what's happening?
Support: Looks like at this time flight 1038 is delayed at this time until 11:19pm.
Customer: @411649 To clarify: Flight 1038, Austin to Boston this evening, won't depart until 11:19pm Central Time?
Support: @411649 Our most current update shows a departure of 8:03 PM Central.
Customer: @411649 https://t.co/jGgBpShF4A | |
ed9324dbc44b2db58cf18690af564e2c | JetBlue | Customer: hey JB, i have a travel bank credit - is it possible to transfer the credit to a friend or does it need to stay in my name? thx!
Support: JetBlue credits are transferable. You can book the reservation in your friend's name and select "Travel Bank" (cont)
Customer: Can you transfer your Travel Bank credits to another TrueBlue member, specifically in your Family Pool, so they can also use their credits?
Support: Hi Luke! You can't combine Travel Banks, but you can book a flight for anyone using your credits. | |
3411bbeee246826641bc4a30e15b428e | GloCare | Customer: I can't recharge my glo line. Kindly help
Customer: I can't recharge my glo line. Kindly respond to my messages
Support: to recharge, pls dial 123 and follow the voice instructions to recharge. Thank you
Customer: @367860 Its not working this morning
Support: @367860 Good morning, we apologize for the inconveniences experienced.The issue is being worked on, will be resolved shortly.Please bear with us. SO | |
ba864753a45f620c697c889f875ac173 | GWRHelp | Customer: Hi @9540 I'm collecting Lanyards, trying to become the UK record holder. Would you have a FGW lanyard to spare? :-)
Support: Hello! If you DM us your details i'm sure we can get one sent to you :) Grant
Customer: Thank you. I've sent you my details :)
Support: Great - thankyou! Leave it with us and we'll see what we can do :) Grant
Customer: thank you for sending me this FGW lanyard. #firsttrainlanyard http://t.co/bIfAZb4vDm
Support: You're welcome! Glad it got to you ok :) Grant
Customer: @159478 Can I have one to add to my collection? :-) | |
8d3eeea16adcf3f2d2e139af3f051ce0 | ask_progressive | Customer: Roadside Assistance does cover lockout. We dispatch service provider; you only pay for the cost of the keys. ^KJ
Customer: the cost of the keys? What does that mean?
Customer: If keys are locked in your car Roadside Assist will open the car no charge. You'd only pay for replacement keys if needed^BG
Customer: @151043 @131610 Please do not use Loyal Towing in Vancouver WA as a service provider. They answer OR call too, but tow the cars to WA.
Support: I'm sorry for your experience and would like to share with the Roadside team. Please DM your policy# and phone#. ^JT
Customer: Policy 31406664
Phone: 503-830-0910
Support: Thanks for sending this in, and I want to let you know that I’ve shared your feedback with the Roadside team. ^JT
Customer: Yeah, they are well aware of the situation. The least they could do is reimburse me for the $91 winch job that I initially called for
Customer: which resulted in my car being towed without my permission or your permission, and me having to spend 6 hours on the phone with Progressive | |
a3efa3bdd188054bbb6ed25ba2132b6f | TwitterSupport | Support: Try pinning a Tweet to the top of your new web profile! Choose a Tweet to pin and click ... to see this menu on web: http://t.co/mMDgFUWlgc
Support: To pin a Tweet, first opt in to the #newprofiles, then visit your profile page on the web. Read more: https://t.co/UM6JubwFue
Customer: multiple pin tweets now.
Customer: @TwitterSupport How ???? | |
6eb7c7e8f755239d598bade25d1ddf42 | AmazonHelp | Customer: #RecomiendaUnLibro ¿Qué cuento hizo que vivieras en el engaño, pero feliz, durante toda tu infancia?
Customer: A mi sí que me habéis engañado! Devolvedme mi tablet o los 182€ que pagué! Quiero una solución YA!!!
Customer: la "entrega en un día" de amazon premium prueba gratis un mes. Desde el Martes esperando mi paquete.. Seur os toma a broma no?
Customer: Hola, a través de que medio puedo ponerme en contactos con vosotros por un producto dañado que está en garantía?
Customer: Yo reserve el juego ww2 que sale el viernes 3 en agosto. Me tienen que dar una ficha de PX2. Esa ficha llegara el dia 3,antes...? Gracias
Customer: mmmm La Cenicienta, pensaba que todas encontraríamos un príncipe azul para toda la vida! que años de inocencia! https://t.co/ybScHUrebr
Customer: Se me re-embolsa el pedido sin mi conocimiento y cuando llamo para preguntar por que, me piden que haga otro pedido a los nuevos precios perdiendo las ofertas que habia. Vaya cachondeo!!! El transportista ni llamo a mi puerta. El quien paga el pato soy yo
Customer: buenas tardes. Recibí un pedido recientemente pero su servicio está incompleto. Como puedo saber a que es debido?
Customer: El cuento de que te vendo un producto, no te llega, te digo que es un problema de correos y el dia anterior ya habías hecho el reembolso. Para mas inri lo quito de tus compras para qe no puedas opinar. #hayquetenerpocavergüenza
Support: Hola Javi. ¿Nos podrías dar más detalles de tu caso? ^JJ
Customer: @116928 Realice el pedido el 11 de julio, sigue sin llegar, ni poder iniciar una reclamación; anulais la fecha el día antes de la entrega; q hago? https://t.co/kMMAML5KZw
Support: Claro Rosi, por favor contactanos a través de este enlace: https://t.co/OjvUxwnzPe . ^MB
Support: Hola. El código será enviado por correo electrónico una vez entregado el pedido Para más información: https://t.co/IdfJb8kmL1 ^CR
Support: Una historia inolvidable, Laly ☺️ ^LG
Support: Hola David, lamentamos lo sucedido. ¿Podrías comentarnos si el producto ha sido vendido y enviado por Amazon o bien por un vendedor externo? ^FZ
Support: Hola Jorge, ¿recibiste un pedido incompleto? De ser así, ¿era gestionado por Amazon o por un vendedor independiente? ^KS
Support: ¡Hola!, ¿nos podrías dar más detalles sobre lo que te sucedió?. ^DS
Support: ¿Podrías indicarnos si el producto es vendido y gestionado por Amazon o por un vendedor externo? ^VL
Customer: El producto del que quiero hacer la consulta solo tiene dos opciones en el enlace que me envías y ninguna sirve para averías, otra poción?
Customer: Gracias,👍
Customer: siii pero 4 décadas después y 20 años de casada... aún sigo dejando el zapato a ver si viene mi príncipe jajjaja https://t.co/b0lPo4Iv7J
Customer: Yo sigo sin el pedido ya que ha subido y me niego en pagar más
Customer: El SAT en España es lamentable
Customer: El paquete fue reventado en el envío
Customer: Sigo igual, hay dos vendidos por Amazon y uno gestionado por Amazon
Customer: Bad show on Amazon's part making me & my family lose out on Christmas gifts
Customer: Any chance of sorting it out for me?
Customer: Por ustedes. No es el pedido, sino el servicio. Donde puedo saber Que pasó?
Customer: Te lo vuelvo a repetir. Hago un pedido, me sale devuelto. Llamo a atencion al cliente. No te preocupes, fallo de correos, el paquete te llegara. El dia anterior a la atencion telefonica, me devolveis el dinero. Ya he cancelado el premium y ahora cancelare la cuenta.
Customer: Os añado la foto porque en ella figura el nombre del vendedor; Amazon EU s.a.r.l https://t.co/zdOT8gUHPA
Support: Selecciona la opción que más se asimile al problema que has tenido, y después elige la opción de contacto deseada. ^AZ
Support: Con gusto, Javier, ¡estamos para ayudar! ^CR
Support: Los príncipes de la vida real son algo diferentes, lo verdaderamente importante es que tienes un amor real y hermoso❤️. ^AZ
Support: Sin brindar información personal dinos, ¿qué ha sucedido? ^KS
Support: ¿Has intentado contactar con nuestro Equipo de Servicio al Cliente? Ellos te pueden ayudar a revisar tu pedido ^VL
Customer: 😅 no es por ser insistente... pero entre “escribir una opión sobre el producto” y “ocultar pedido” ... cuál sería la que más se asemeja?
Customer: Siii 20 años juntos en las buenas y malas! Y una hija adorable! 😘👏👏
Customer: Pedí que se envolviera para regalo más tarjeta rellena con mensaje. De esto último hicieron caso omiso ( pero si tenían constancia )
Customer: @397265 Vuestro servicio de at. al cliente es una vergüenza, no volveré a confiar en vosotros, me la habéis jugado. Quiero mi tablet o mis 182€!!
Support: Rosi, puedes seleccionar las opciones que ves en la imagen adjunta. ^LG https://t.co/JFI4hhcghb
Support: Esas son las historias de amor que adoro 🤗❤️, son una hermosa familia. ¿Tu hija es amante de Cenicienta? ^AZ https://t.co/M13q4d4VUz
Support: Lamento el inconveniente, puedes contactar con Servicio al Cliente en el siguiente enlace: https://t.co/KyKcfqiS0j. ^KS
Customer: Gracias, María José me ha ayudado a la perfección. Buen día!!
Customer: Que vaaa tiene 14 años y es youtuber😂😂natalia pintado tiene mas fans que yo😥
Support: Nos alegra mucho saberlo, recuerda que estamos para ayudarte en lo que necesites. ^HC
Support: 😊 Esperamos que tu hija logre muchas cosas con sus vídeos, Laly. ^LG
Customer: Graciasss lo hace porque le gusta nada mas le ofrecieron ser influencer pero no quiere🤣buen finde!
Support: Se convertirá en toda una princesa moderna, Laly 👑 ¡Saludos! ^LG | |
7a85650151b668fcc58b218179cb34ff | Postmates_Help | Customer: It’s true: we’ll pick-up and deliver your prescriptions in under an hour. We call it #drugsondemand
Customer: Do you still do this? I can't figure out how to put a prescription on my shopping list.
Support: We can deliver prescriptions, but not from Walgreens or Duane Reade as part of their agreement with us.
Customer: Oh. I see. Thank you! | |
7fbce8426af1a67fc98db7ca88198c50 | CoxHelp | Customer: Cox is having an internet outage in Phoenix, AZ http://t.co/OH2G0I9kLq RT if its down for you too #coxoutage #phoenix http://t.co/HG6CPqttCm
Customer: @116021 is still down at Fort Huachuca, AZ.
Support: Hi Duston. We're unware of any issues in your area. Could you please DM us your address so we can assist further. -Topher | |
0e22ae0ff52522a9a4f731f01254462c | SpotifyCares | Customer: Mola cómo ha quedado Spotify. #FreshSpotify http://t.co/h8cKyEoKxP http://t.co/Ys6SSuA46M
Support: ¡Hola! La ayuda llegó. ¿Podrías seguirnos para que podamos contestar tu mensaje privado? Gracias /LF | |
1ce4daa30ea65b68a19157c6f7de9476 | ATVIAssist | Customer: One year ago, #BlackOps2 Uprising was released for the PS3/PC. Let's celebrate with some Mob of the Dead. http://t.co/mcMJc4wEG8
Customer: need help cant download map packs Gamertag = xxSLEZSAKxx
Customer: Looping in @ATVIAssist for some help.
Support: Thanks. @414361: What are you attempting to DL? Which console? Are you getting an error message? ^KJ
Customer: @115758 it says for revaluation that i don't have enough but i have 15.65$ but i did not tweet you for a wile so ya
Support: So just to clarify - you're still having an issue, or it's all good? ^ZJ
Customer: Its all good | |
d4b62ce6954e8207929114f4a7a6f7fe | GWRHelp | Support: Due to a broken down train there are delays of up to 15 mins between Paddington and Slough.
Customer: 7.05 is still only just past Royal Oak so 15 minute delay to Slough is rubbish!
Support: That train is the one that broke down. The minutes used is an average rather than estimate for the actual failed train.-Ollie
Customer: any idea what is happening to this train. Still no announcements that anyone can here. Faulty tannoy as well as train.
Support: Apologies. Looks like there is some movement. Not had any other update though. -Ollie
Customer: will the train run through to Henley following the delay?
Support: Hi Guy. No sorry. This train will terminate at Twyford. -Ollie
Customer: another good night for the Twyford Taxi drivers! Becoming a habit and everyone thinks they pay FGW to arrange these problems.
Support: No need for a taxi as you're due in Twyford when a Henley will leave - it will wait for your train. -Ollie
Customer: thanks for the info Ollie.
Support: You're welcome. Sorry again for delay tonight. -Ollie
Customer: 17.35 Oxford going nowhere - no info
Support: Hi Guy, this is due to signalling problems near Ealing -Andy
Customer: can your records tell when the 06.53 from Twyford last got to Paddington on time. Passengers can't remember it's been so long.
Support: Please email __email__ if you would like a performance report for this train. -Ollie
Customer: still waiting for my performance report 3 months later
Support: Hi Guy. Customer Support have a backlog so it's taking longer for them to reply at the moment. Lewis
Customer: Any reason why the 18.32 to Henley couldn't wait two minutes for the connecting train at Twyford? 80 season tickets holders p off!
Support: Hi Guy. Sorry it wasn't held today. The next service is at 18:59. Lewis
Customer: fully aware of when the next train is. Just wanted to know why earlier one wasn't held! Seems to be GWR policy not to answer
Support: We can't always hold due to the knock on effect this has on later services. Apologies for this. Phil.
Customer: just don't let train stand at Henley for 8 minutes, make it turn around in 3 or 4. Or is that common sense approach too easy?
Support: Thanks for the feedback Guy - Sorry again for any inconvenience caused. Phil.
Customer: another Friday, another missed connection for the Henley train! Such great customer service!
Support: Apologies Guy. I regret we couldn't hold this time. Phil.
Customer: hi any news on why 3 Henley trains cancelled from Twyford. No reasons given at station
Support: Hi Guy. Due to severe disruption from Paddington we don't have the services to form the train. Very sorry for this - Josh
Customer: 3 trains cancelled to Henley yesterday. Today the connecting train left as I was 50 yards away. 100 people left behind!
Support: Hi Guy. Really sorry for this - Josh
Customer: major changes to timetable today for trains to Henley. No communication - can someone explain please
Support: Hi Guy. Timetable changes are advertised in our printed timetables and online. - Josh
Customer: late leaving Paddington as train in wrong position. What does that mean? It was on tracks and people able to board. New one on me
Support: Hi Guy. Sorry for the delay this evening. Are you referring to the 18:05 service? Rachel
Customer: hi, yes the 18.05. It moved 2 feet in 10 minutes - due to being in wrong position.
Support: I can appreciate this is frustrating. The train must be in the correct formation for travel. Rachel |