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Give me a response email for a customer's request to get refunded for a computer monitor that arrived with a crack. | Subject: Refund Request for Damaged Computer Monitor
Dear [Customer's Name],
Thank you for reaching out to us regarding the issue with the computer monitor you received from us. We apologize for any inconvenience this has caused and are happy to assist you with the refund process.
Upon inspection, we confirm that the monitor did indeed arrive with a crack. We understand that this is not the quality of service you expect from us, and we want to make things right.
To initiate the refund process, could you please provide us with the following information:
1. Order number: [Provide the order number]
2. Proof of purchase: [Provide the proof of purchase, such as the receipt or invoice]
3. Return shipping label: [Provide the return shipping label, if available]
Once we receive the above information, we will process the refund as soon as possible. Please allow [insert timeframe, e.g., 5-7 business days] for the refund to be processed and credited back to your original payment method.
If you have any further questions or concerns, please don't hesitate to contact us. We value your business and appreciate your patience and understanding in this matter.
Thank you for choosing [Company Name].
Best regards,
[Your Name]
[Company Name] Customer Service | Subject: Refund Request for Damaged Computer Monitor
Dear [Customer's Name],
Thank you for reaching out to us regarding the damaged computer monitor that you received from our store. We apologize for any inconvenience this has caused and are more than happy to assist you with a refund.
Could you please provide us with the following information to process your refund:
1. Order number: [Provide the order number associated with the monitor purchase]
2. Name on the order: [Provide the name of the person who placed the order]
3. Reason for return: [State the reason for the return, in this case, "Damaged upon arrival"]
Once we have received this information, we will initiate the refund process and provide you with further instructions. Please allow [insert timeframe, e.g., 5-7 business days] for the refund to be processed and applied to your original payment method.
We value your business and appreciate your patience and understanding in this matter. If you have any further questions or concerns, please don't hesitate to contact us.
Thank you for shopping with us.
Best regards,
[Your Name]
[Your Title]
[Company Name]
[Contact Information] |