Datasets:
Alisairlines
/
Airline_Reviews_Train

Dataset card Viewer Files Community
Airline
stringclasses
4 values
Review No
int64
1
91
Sentence No
int64
1
662
Sentence
stringlengths
3
322
Luggage
int64
0
5
Staff
int64
0
5
In-flight/on-board service
int64
0
5
Airline as a whole
int64
0
5
Service before and after the flight
int64
0
5
Flight in general
int64
0
5
Comfort while waiting
int64
0
5
Meals
int64
0
5
Cabin
int64
0
5
Transportation to the plane
int64
0
5
Qatar Airways
1
1
Qatar Airways lost my luggage and refused to deliver it after 5 horrible days in a different country.
2
0
0
0
0
0
0
0
0
0
Qatar Airways
1
2
Terrible staff, no professionalism at all, no one answers emails and it's impossible to solve anything.
0
2
0
0
2
0
0
0
0
0
Qatar Airways
1
3
They make it seem like it was your fault somehow and have the AUDACITY to find ways for you to solve their problems.
0
2
0
0
2
0
0
0
0
0
Qatar Airways
1
4
Qatar Airways: "Why don't you hire someone to pick up the luggage from the airport?"
2
2
0
0
2
0
0
0
0
0
Qatar Airways
1
5
How dare you?
0
2
0
0
2
0
0
0
0
0
Qatar Airways
1
6
Everyone is trying to copy Emirates business model and offers services to every destination in the middle east by portraing as providers of a quality service - but you cant handle luggage and still wants me to pick it up from the airport after 5 days?
2
2
0
0
2
0
0
0
0
0
Qatar Airways
1
7
When I am in a different country?
0
2
0
0
2
0
0
0
0
0
Qatar Airways
1
8
And you KNOW I AM IN QUARANTINE AND CANNOT LEAVE THE HOTEL?
0
1
0
0
1
0
0
0
0
0
Qatar Airways
1
9
Terrible and un-humane.
0
1
0
0
1
0
0
0
0
0
Qatar Airways
1
10
They will promptly sell you a 2000 USD ticket but when they make a mistake and lose your luggage for almost a week?
2
0
0
0
0
0
0
0
0
0
Qatar Airways
1
11
Don't even try contacting them
0
0
0
1
0
0
0
0
0
0
Qatar Airways
2
12
Flew Doha to Brisbane Business Class on Tuesday 4th January
0
0
0
0
0
0
0
0
0
0
Qatar Airways
2
13
Couldn't fault the flight and on board service.
0
0
5
0
0
5
0
0
0
0
Qatar Airways
2
14
Flight arrived 15 minutes early into Brisbane, just what you want after a long haul flight.
0
0
0
0
0
5
0
0
0
0
Qatar Airways
2
15
Well done Qatar.
0
0
0
5
0
0
0
0
0
0
Qatar Airways
3
16
Flew Manchester to Dohar Business Class on Tuesday 4th January
0
0
0
0
0
0
0
0
0
0
Qatar Airways
3
17
The flight was 90 minutes late leaving but made up time and only arrived 30 minutes late, still enough time for me to get my connecting flight to Brisbane
0
0
0
0
0
3
0
0
0
0
Qatar Airways
4
18
Firstly, for no apparent reason my initial flight got cancelled earlier and I had to rebook a new flight which they could only give me a new flight date for a week later.
0
0
0
0
2
0
0
0
0
0
Qatar Airways
4
19
I came a week later with all my documentation in place, PCR done within the required time, all my UK paperwork in accordance with UK regulation and everything in order.
0
0
0
0
0
0
0
0
0
0
Qatar Airways
4
20
They refused to let me board because according to Qatar I had not met the UK regulations due to the fact that although I was transiting to Jersey in Heathrow, I was still required to book a PCR test in London upon arrival.
0
0
0
0
2
0
0
0
0
0
Qatar Airways
4
21
Although according to the actual regulations in the UK which I had followed accordingly.
0
0
0
0
2
0
0
0
0
0
Qatar Airways
4
22
From their end there was no effort to assist me in the matter, their solution was simply we cannot let you board the flight so I had to cancelled my flight
0
0
0
0
1
0
0
0
0
0
Qatar Airways
5
23
To begin with our flight was delayed for 3 hours to take off from the US when we reached qatar, after waiting for 3 hours the plane taking off from qatar to lebanon left without us we were supposed to be on the flight going to lebanon from qatar.
0
0
2
0
0
0
0
0
0
0
Qatar Airways
5
24
They gave us a free ticket for our next flight but WITHOUT ANY SERVICES.
0
3
0
0
2
0
0
0
0
0
Qatar Airways
5
25
No rooms to sleep we had to sleep on chairs for the next 12 hrs waiting for our next flight .
0
0
0
0
0
0
1
0
0
0
Qatar Airways
5
26
They offered one meal but It took them too long to do that .
0
3
0
0
3
0
0
4
0
0
Qatar Airways
5
27
In addition to that they BROKE MY 2 NEW TRAVEL BAGS.
1
0
0
0
0
0
0
0
0
0
Qatar Airways
5
28
QATAR AIRLINE IS THE WORST AIRLINE EVER NOT RECOMMENDED AT ALL.
0
0
0
1
0
0
0
0
0
0
Qatar Airways
5
29
Never traveling with them again shame.
0
0
0
1
0
0
0
0
0
0
Qatar Airways
6
30
Qatar states you have 4000 entertainment option including wifi.
0
0
0
0
0
0
0
0
0
0
Qatar Airways
6
31
I did not have anything I asked to go to economy so I could watch a movie.
0
0
2
0
0
0
0
0
0
0
Qatar Airways
6
32
I was told that was not allowed.
0
0
1
0
0
0
0
0
0
0
Qatar Airways
6
33
I felt they did not provide the amenities promised.
0
0
1
0
0
0
0
0
0
0
Qatar Airways
6
34
I complained to customer service and was offered $250 on a $4400 ticket, I asked for $1000 as only the one flight was affected.
0
0
3
0
0
0
0
0
0
0
Qatar Airways
6
35
I would have been happy to get $1000 on a voucher on Qatar or a codeshare.
0
0
0
0
0
0
0
0
0
0
Qatar Airways
6
36
By time I received their response I have 4 months to use the ticket, also not appropriate
0
0
3
0
0
0
0
0
0
0
Qatar Airways
7
37
Please avoid this airline , they refunded my return ticket saying I asked for it when I DID NOT , they wanted me to buy a new ticket for 5 thousand dollars , this is how they treat their passengers , I’m a senior who has traveled with so many airlines but never faced a problem like I did with Qatar , avoid this airline
0
0
0
1
1
0
0
0
0
0
Qatar Airways
8
38
Website says to phone them to change booking, but none of their phone lines are operational.
0
0
0
0
1
0
0
0
0
0
Qatar Airways
8
39
An automated voice just says ‘this call cannot be completed due to network error’.
0
0
0
0
1
0
0
0
0
0
Qatar Airways
8
40
They have no email address listed either
0
0
0
0
2
0
0
0
0
0
Qatar Airways
8
41
So I have had to message the airline on Instagram, and they are still not answering.
0
0
0
0
1
0
0
0
0
0
Qatar Airways
8
42
It’s just unacceptable.
0
0
0
1
0
0
0
0
0
0
Qatar Airways
9
43
Flight cancelled 3 day before departure date
0
0
0
0
2
0
0
0
0
0
Qatar Airways
9
44
NOT recommending
0
0
0
1
0
0
0
0
0
0
Qatar Airways
9
45
Customer Service not picking up phone
0
0
0
0
1
0
0
0
0
0
Qatar Airways
10
46
Hi All, I had upgraded my ticket from economy to business class for my return trip from Deli to Copenhagen.
0
0
0
0
0
0
0
0
0
0
Qatar Airways
10
47
I had done the same for my trip from Copenhagen to Delhi.
0
0
0
0
0
0
0
0
0
0
Qatar Airways
10
48
Unfortunately, I could only do so for the Doha-Copenhagen sector as I could couldn't get the option to upgrade Delhi-Copenhagen sector.
0
0
0
0
3
0
0
0
0
0
Qatar Airways
10
49
Our flight from Deli was at 0340 but we reached airport early as I had booked a private lounge in Delhi airport to be on the safer side and catch enough sleep before flying.
0
0
0
0
0
0
0
0
0
0
Qatar Airways
10
50
We reached the counter at 1045 and were informed that our ticket has unfortunately been cancelled.
0
0
0
0
2
0
0
0
0
0
Qatar Airways
10
51
It was not until 0115 that this situation was sorted and we were kept waiting at the counter.
0
0
0
0
2
0
0
0
0
0
Qatar Airways
10
52
After the painful wait of close to 2,5 hours at the counter standing, by the time we reached the lounge after immigration it was 0215 with hardly any time left before boarding, so the complete money got wasted.
0
0
0
0
1
0
0
0
0
0
Qatar Airways
10
53
Our experience just got worse, when we reached Copenhagen, 1 out of the 7 checked in bags didn't arrive.
1
0
0
0
0
0
0
0
0
0
Qatar Airways
10
54
We were told that within 24/48 hours we will get our bag but we got the bag the 4th day with some of the perishables in the bag completely wasted.
1
0
0
0
0
0
0
0
0
0
Qatar Airways
10
55
I had written to Qatar Airways customer care and I got an standard auto created message which showed no personalization and lack of empathy.
0
0
0
0
2
0
0
0
0
0
Qatar Airways
10
56
On top of this I get an email to fill a post resolution survey.
0
0
0
0
0
0
0
0
0
0
Qatar Airways
10
57
This is what I call bad customer service.
0
0
0
0
1
0
0
0
0
0
Qatar Airways
10
58
I hope this is just a one time anomaly.
0
0
0
3
0
0
0
0
0
0
Qatar Airways
10
59
they are really good inflight service
0
0
0
4
5
0
0
0
0
0
Qatar Airways
11
60
First time in my life we flew Qatar Airways.
0
0
0
0
0
0
0
0
0
0
Qatar Airways
11
61
Overall a surprising good experience.
0
0
0
5
0
0
0
0
0
0
Qatar Airways
11
62
Modern fleet, very nice staff on the ground and on board.
0
5
5
0
5
5
0
0
5
0
Qatar Airways
11
63
The Business Class cabin layout was in some ways unusual - I usually fly Miles &amp
0
0
0
0
0
0
0
0
5
0
Qatar Airways
11
64
More partners - but very comfortable and good equipped.
0
0
0
0
5
0
0
0
5
0
Qatar Airways
11
65
Flying backwards in a plane was something I never experienced in the past.
0
0
0
0
0
0
0
0
0
0
Qatar Airways
11
66
Unusual but was not disturbing in any kind.
0
0
0
0
5
0
0
0
5
0
Qatar Airways
12
67
Qatar changed 1 leg of my fligh so I would have 9 hours during the night in Doha.
0
0
3
0
0
0
0
0
0
0
Qatar Airways
12
68
Qatar wrote I could change, but it was impossible to do online, so I try call customer care.
0
0
0
0
0
0
0
0
0
0
Qatar Airways
12
69
i wait long time and when I finally get through my phone is blocked due to insufficient funds.
0
0
0
0
1
0
0
0
0
0
Qatar Airways
12
70
I try to cancel my flight and book another, but I fail to book another flight as Qatar tells me to call customer care.
0
0
0
0
1
0
0
0
0
0
Qatar Airways
12
71
I call again, wait long , and customer care change my ticket and email it to me
0
0
0
0
3
0
0
0
0
0
Qatar Airways
12
72
1 month later I arrive at airport for my flight.
0
0
0
0
0
0
0
0
0
0
Qatar Airways
12
73
Qatar cannot find my booking in their system and cannot tell me why or help me.
0
0
0
0
1
0
0
0
0
0
Qatar Airways
12
74
After 4 hours in the airport, I succeed getting through on phone to Qatar who tells me ticket was cancelled despite they never send me a confirmation of the cancellation and the last email was a ticket send from Qatar After I tried to cancel.
0
0
0
0
1
0
0
0
0
0
Qatar Airways
12
75
I am really surpriced of lack of support.
0
0
0
0
1
0
0
0
0
0
Qatar Airways
12
76
I did all I could and spend much time and money to phone calls, transport and PCR tests to make this flight
0
0
0
0
1
0
0
0
0
0
Qatar Airways
12
77
What a waste!
0
0
0
1
0
0
0
0
0
0
Qatar Airways
13
78
We flew from Doha to Madrid in Business Class.
0
0
0
0
0
0
0
0
0
0
Qatar Airways
13
79
Firstly, I have to say that the check-in experience was one of the best I have ever experienced for Business Class.
0
0
0
0
5
0
0
0
0
0
Qatar Airways
13
80
Our car drew up outside the Business Class area and a porter immediately took our bags.
5
5
0
0
5
0
0
0
0
0
Qatar Airways
13
81
Inside the terminal there was a row of Business Class check-in desks, all fully staffed even at 5.30am.
0
0
0
0
5
0
0
0
0
0
Qatar Airways
13
82
The check-in process was quick and efficient.
0
0
0
0
5
0
0
0
0
0
Qatar Airways
13
83
We had booked the Al Maha service and the our escort was summoned who whisked us through priority immigration and security checks, before taking us to the lounge.
0
0
0
0
5
0
0
0
0
0
Qatar Airways
13
84
The lounge was very large and airy, but quite busy and frankly was a bit of a disappointment as it lacked a "special" feel.
0
0
0
0
0
0
4
0
0
0
Qatar Airways
13
85
However, it did have the advantage of both a locker room so we did not have to drag hand baggage around with us, and a smoking room.
0
0
0
0
0
0
5
0
0
0
Qatar Airways
13
86
When it came to the flight itself, we were a bit disappointed that it was a bus transfer to the aircraft.
0
0
0
0
0
0
0
0
0
3
Qatar Airways
13
87
When we made our booking we had selected seats, but were surprised and annoyed that when we checked in our seat allocation had been changed.
0
0
0
0
0
2
0
0
0
0
Qatar Airways
13
88
The suggestion at check-in was that this was probably due to a change of aircraft which I think was the case.
0
0
0
0
0
0
0
0
0
0
Qatar Airways
13
89
Our seats were in row 6 and felt little strange as it seemed as if they were a after thought and were "socially distanced" from the rest of the business class cabin.
0
0
0
0
0
3
0
0
0
0
Qatar Airways
13
90
Whilst this was a B787 I think it was an older one where the cabin had not been upgraded I found the seat reasonably comfortable is a little narrow but my wife found it difficult to find a comfortable position.
0
0
0
0
0
2
0
0
0
0
Qatar Airways
13
91
The service my wife and I experienced did vary.
0
0
3
0
0
0
0
0
0
0
Qatar Airways
13
92
The attendant on my side of the plane was efficient, friendly and gave very good service.
0
5
0
0
5
0
0
0
0
0
Qatar Airways
13
93
However, the attendant on my wife's side of the plane was a little tardy, and actually appeared to fall asleep as the plane was coming into land.
0
2
0
0
2
0
0
0
0
0
Qatar Airways
13
94
The food was good and provided when we asked for it.
0
0
5
0
0
0
0
5
0
0
Qatar Airways
13
95
The flight was on time, which was pretty essential for us as we had a connection to make in Madrid.
0
0
0
0
0
5
0
0
0
0
Qatar Airways
13
96
Overall an OK experience, but did not excite us too much
0
0
0
4
0
0
0
0
0
0
Qatar Airways
14
97
I have booked Mumbai-SFO flight on the website for 24Th January2022.
0
0
0
0
0
0
0
0
0
0
Qatar Airways
14
98
Since we are senior citizens and Corona is rampant in both India and USA, we decided to postpone our trip and we requested refund voucher.
0
0
0
0
0
0
0
0
0
0
Qatar Airways
14
99
But there is no acknowledgement nor any email stating the voucher code.
0
0
0
0
2
0
0
0
0
0
Qatar Airways
14
100
I am trying to reach them on India Numbers as well as Qatar numbers without any luck.
0
0
0
0
1
0
0
0
0
0