Production Intern in Indonesia Coffee and Cocoa Research Institute, Jember, East Java

Junior Specialist - Content/script writer of parenting education videos

In PT Paragon Technology and Innovation I made many marketing strategies by looking at the persona profile and also the problem statement on one of the Make Over products, namely PowerSkin Radiant Tinted Moisturizer. From the problem statement, it will produce several strategies that can be used such as KOL optimization, ads, challenges on social media, new packaging, user generated content and many more. These things are divided into several sections that have been divided using theory on design thinking, namely teaser, launch and sustain. The teaser is used to raise awareness about the upcoming re-launch of PowerSkin Radiant Tinted Moisturizer, while launch to gain optimum buzz for PowerSkin Radiant Tinted Moisturizer Campaign, and sustain to recall the hype of the campaign and maintain PowerSkin Radiant Tinted existence.

I was handling Export Transport Management under Supply Chain / Logistics Team

Customer Service and Call Centre Sept 10, 2020 – Apr 20,2022 •	Provide services to more than 200 customers as customer service and call centre in a day. •	Create data reports for complaints, suggestions and questions from customers. •	Handling consumer constraints. •	Explaining the steps to use the application.  Tech Operational Staff Dec 2020 – Apr 2022 •	Manage customer databases such as collecting and entering information into databases, ensuring data accuracy, updating databases if necessary, checking order transactions, checking customer data and tracking orders. •	Refunds for payments that have failed to be transacted on the system are already available at the company. •	Responsible for scheduling meetings with company partners, managing the continuity of meetings and processing customer data in terms of constraints and partner achievements for monthly meetings. •	Structure minutes of meeting for easy review. •	Handling claims customers to partner.  Product Support Nov 2021 – Apr 2022 •	Support the process of new products and cooperation with some partners. •	Explaining the new programs/ products and new features available in the application.

Tutor -> Membuat soal dan pembahasan. Generate langsung ratusan soal setipe dengan angka yang berbeda-beda

Client relations (if we need to explain this section, its similar to cust/client success murz)

In charge as PIC of night shift for Local and Destination team •	Providing help and service to customer in need, should there be any issues about the product •	Processing product’s issuance, and monitoring all products within Local and Destination category •	Contact and collaborate with partners to solve cases that arise from the products

ERP System Support Officer (Assistant & Operator ERP modul HR & Finance in client's unit)

My last experience at JD.ID as Graphic Designer. Created Ui design, landing page design, and banner design for pc and mobile aps

Administation Office (Intership Dinas Tenaga Kerja Kota Bandung)

Operational ,people management,public speaking,trainer,user acquisition,branding and many more

Editor @Zenius, Digital Editor @Grid Network (assume the role of managing editor for digital team)

KOL Outreach for Exclusive Brands (Acquired and maintained suitable KOL/influencer for campaign and regular endorsement)

Acquiring merchants in targeted categories Actively searching for new leads through cold-calling, email or social networks

- Published sales offer - Complement the Purchase Contract - Published Purchased Order (made for order to supplier)  - Published Delivery Note - Published a set of invoice, includes faktur tax - Recapitulate of purchasing - Designed general catalogue, single brochure and card identities - Translate the guidebook of products.  - Reports tax monthly (PPn, PPh 21 badan, PPh 4 ayat 2)

Marketplace Sales Admin, (Inputing, updating product data on marketplace and responsible for product stock, Making daily and monthly sales data reports, Creating social media content and promotion, Discussing and communicate with 10+ customers everyday, Supervising the distribution of products to be sent)

Credit Approver Distributor Financing (SME), Rurals Bank, Cooperation

Brand: @lucas.idn   PT Mega Central Finance (MCF) is a financial-leasing company that is growing rapidly in Indonesia. Not only offer motorcycle financing, but PT Mega Central Finance also offers other financing ranging from cars and electronics to multipurpose. Brand LUCAS is also under PT Mega Central Finance  My jobdesk is about to:  • Produces writes, develops, edits, and publishes content and copy for a variety of digital platforms (Inc:  websites, blogs, videos, email marketing, advertising campaigns, social media posts, infographics, banner apps). • Gather ideas, data & concepts for creating a social media content plan. • Manage content for the new Lucas’s website including writing an articles blog. • Drive brand awareness & quality engagement for external/internal by creating a company profile, & presentation deck. • Communicating with social media followers, including responses & answers to queries in a time. • Create & handling weekly newsletter. • Ensure brand consistency in all content pillars.

IT Programmer & Analyst (now in the process of shifting career to UX Designer or Product Designer)

1. Using communication skills to help reminding customers about outstanding payments

Using communication skills to help reminding customers about outstanding payments, 1. Managing people of 10+ people consist of accessories, sales, service, and cashier 2. Learning complete product knowledge about Apple products 3. Stock control of electronic products 4. Make sure everything is on point and according to SOP 5. Promoted twice in two years, from sales to administration, then store supervisor

Using communication skills to help reminding customers about outstanding payments , Achieved 150+ call quota in a day with average 100+ answered calls, Achieved credit claim payment target in 3 consecutive months (March, April, May 2021)  Managing people of 10+ people consist of accessories, sales, service, and cashier . Learning complete product knowledge about Apple products. Stock control of electronic products . Make sure everything is on point and according to SOP . Promoted twice in two years, from sales to administration, then store supervisor,