userwithid,,question,response
User-11009,Tower : I&O,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Neutral
User-11009,Tower : I&O,Response Times: Issues and requests are addressed within stated times,Neutral
User-11009,Tower : I&O,SLA Attainment: Meets or exceeds contracted service levels,Neutral
User-11009,Tower : I&O,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Neutral
User-11009,Tower : I&O,Alignment: Vendor resources understand our business and related industry trends and needs,Neutral
User-11009,Tower : I&O,Resource Turnover: Vendor manages resource turnover appropriately,Neutral
User-11009,Tower : I&O,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11009,Tower : I&O,Innovation: Demonstration of new products and services that will help our business,Agree
User-11009,Tower : I&O,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Agree
User-11009,Tower : I&O,"Communication: Supplier team is professional, approachable and clear in their communication with us",Agree
User-11009,Tower : I&O,Responsiveness: Resources respond quickly and act with appropriate urgency,Neutral
User-11009,Tower : I&O,Flexibility: Account team demonstrates flexibility when required,Agree
User-11009,Tower : I&O,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Neutral
User-11009,Tower : I&O,"Invoicing: Invoices are timely, accurate and easy to understand",Neutral
User-11009,Tower : I&O,Pricing: Cost is competitive,Neutral
User-11009,Tower : I&O,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Agree
User-11010,Tower : Shared Services,"Invoicing: Invoices are timely, accurate and easy to understand",Neutral
User-11010,Tower : Shared Services,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Neutral
User-11010,Tower : Shared Services,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Neutral
User-11010,Tower : Shared Services,Response Times: Issues and requests are addressed within stated times,Agree
User-11010,Tower : Shared Services,SLA Attainment: Meets or exceeds contracted service levels,Neutral
User-11010,Tower : Shared Services,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Neutral
User-11010,Tower : Shared Services,Resource Turnover: Vendor manages resource turnover appropriately,Neutral
User-11010,Tower : Shared Services,Alignment: Vendor resources understand our business and related industry trends and needs,Neutral
User-11010,Tower : Shared Services,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11010,Tower : Shared Services,Innovation: Demonstration of new products and services that will help our business,Neutral
User-11010,Tower : Shared Services,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Agree
User-11010,Tower : Shared Services,"Communication: Supplier team is professional, approachable and clear in their communication with us",Agree
User-11010,Tower : Shared Services,Responsiveness: Resources respond quickly and act with appropriate urgency,Agree
User-11010,Tower : Shared Services,Flexibility: Account team demonstrates flexibility when required,Agree
User-11010,Tower : Shared Services,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Neutral
User-11010,Tower : Shared Services,Pricing: Cost is competitive,Neutral
User-11011,Tower : Shared Services,"Invoicing: Invoices are timely, accurate and easy to understand",Agree
User-11011,Tower : Shared Services,Pricing: Cost is competitive,Agree
User-11011,Tower : Shared Services,Is there any additional feedback you would like to provide regarding performance?,"Considering that we have just started the partnership, there are multiple areas of improvement, as the TechX team comes up to speed on Mattel environment, systems, data and personnel. I see a lot of promise, and many stated objectives, and will look to see these in action in the next 3 months."
User-11011,Tower : Shared Services,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Agree
User-11011,Tower : Shared Services,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Neutral
User-11011,Tower : Shared Services,Response Times: Issues and requests are addressed within stated times,Agree
User-11011,Tower : Shared Services,SLA Attainment: Meets or exceeds contracted service levels,Neutral
User-11011,Tower : Shared Services,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Neutral
User-11011,Tower : Shared Services,Resource Turnover: Vendor manages resource turnover appropriately,Agree
User-11011,Tower : Shared Services,Is there any additional feedback you would like to provide regarding ${VendorName}'s thought leadership?,Few ideas have been discussed; promise of more is there. But more delivery is needed to evaluate effectiveness.
User-11011,Tower : Shared Services,Alignment: Vendor resources understand our business and related industry trends and needs,Neutral
User-11011,Tower : Shared Services,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11011,Tower : Shared Services,Innovation: Demonstration of new products and services that will help our business,Neutral
User-11011,Tower : Shared Services,Is there any additional feedback you would like to provide about the relationship with TechX?,"I would like to see more team members at the analyst / individual contributor level take more ownership, more initiative and address issues and problems without having some leader or manager push them to do the work. And be more responsive and timely in providing status.  The TechX leaders and managers are doing this, but would like to see the full team do it as well."
User-11011,Tower : Shared Services,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Agree
User-11011,Tower : Shared Services,"Communication: Supplier team is professional, approachable and clear in their communication with us",Strongly Agree
User-11011,Tower : Shared Services,Responsiveness: Resources respond quickly and act with appropriate urgency,Agree
User-11011,Tower : Shared Services,Flexibility: Account team demonstrates flexibility when required,Strongly Agree
User-11011,Tower : Shared Services,Is there any additional feedback you would like to provide regarding financial performance?,Nothing to share at this point.
User-11011,Tower : Shared Services,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Agree
User-11012,,Alignment: Vendor resources understand our business and related industry trends and needs,Neutral
User-11012,,Is there any additional feedback you would like to provide regarding ${VendorName}'s thought leadership?,"Have seen this in the Workday area, not so much in Finance."
User-11012,,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?","1). Need to improve in terms of continuous improvements for alerts and monitoring and being proactive
2). Team wasnt aware of 24 x 7 SLA for apps
3). Need team to drive issue resolution and connect corporate to upstream problem areas, i.e. Informatica, Cognos, EFT
4). Need to see improvement in user communication and driving issue resolution"
User-11012,,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?","1). Need to improve in terms of continuous improvements for alerts and monitoring and being proactive
2). Team wasnt aware of 24 x 7 SLA for apps
3). Need team to drive issue resolution and connect corporate to upstream problem areas, i.e. Informatica, Cognos, EFT
4). Need to see improvement in user communication and driving issue resolution"
User-11012,,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",Invoicing is late.
User-11012,,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?","More focus on continuous improvement
Improve appreciatation of user impact."
User-11012,,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Neutral
User-11012,,SLA Attainment: Meets or exceeds contracted service levels,Neutral
User-11012,,Response Times: Issues and requests are addressed within stated times,Neutral
User-11012,,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Disagree
User-11012,,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Disagree
User-11012,,Is there any additional feedback you would like to provide regarding performance?,"1). Need to improve in terms of continuous improvements for alerts and monitoring and being proactive
2). Team wasnt aware of 24 x 7 SLA for apps
3). Need team to drive issue resolution and connect corporate to upstream problem areas, i.e. Informatica, Cognos, EFT
4). Need to see improvement in user communication and driving issue resolution"
User-11012,,Pricing: Cost is competitive,Agree
User-11012,,"Invoicing: Invoices are timely, accurate and easy to understand",Disagree
User-11012,,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Neutral
User-11012,,Flexibility: Account team demonstrates flexibility when required,Agree
User-11012,,Responsiveness: Resources respond quickly and act with appropriate urgency,Neutral
User-11012,,"Communication: Supplier team is professional, approachable and clear in their communication with us",Neutral
User-11012,,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Disagree
User-11012,,Is there any additional feedback you would like to provide about the relationship with TechX?,Need to improve upon the team understanding the other teams to reach out to.
User-11012,,Innovation: Demonstration of new products and services that will help our business,Neutral
User-11012,,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11012,,Resource Turnover: Vendor manages resource turnover appropriately,Neutral
User-11013,Tower : Digitial & Commercial,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Disagree
User-11013,Tower : Digitial & Commercial,Response Times: Issues and requests are addressed within stated times,Disagree
User-11013,Tower : Digitial & Commercial,SLA Attainment: Meets or exceeds contracted service levels,Agree
User-11013,Tower : Digitial & Commercial,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Agree
User-11013,Tower : Digitial & Commercial,Resource Turnover: Vendor manages resource turnover appropriately,Strongly Agree
User-11013,Tower : Digitial & Commercial,Alignment: Vendor resources understand our business and related industry trends and needs,Agree
User-11013,Tower : Digitial & Commercial,Innovation: Demonstration of new products and services that will help our business,Neutral
User-11013,Tower : Digitial & Commercial,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11013,Tower : Digitial & Commercial,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?","This is a shared responsibility. We as Mattel didn't did well enough to do a proper knowledge transfer, specially for critical applications which caused major issues on reporting jobs and ISIS applications. Causing disruption to our business during several weeks.
On LATAM we had a 2 weeks blackout of information and in APAC we had 3 month ends closings that finished late due to lack of detailed knowledge. "
User-11013,Tower : Digitial & Commercial,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",Comment is the same as on the last block of questions.
User-11013,Tower : Digitial & Commercial,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?","I believe the relationship with TechX is good. Specially leaders are very responsive, agile and willing to help.
"
User-11013,Tower : Digitial & Commercial,Is there any additional feedback you would like to provide about the relationship with TechX?,I still see TechX groups working on silos. But I see more leadership involvement on solving issues that require several silos for its resolution.
User-11013,Tower : Digitial & Commercial,Is there any additional feedback you would like to provide regarding ${VendorName}'s thought leadership?,I have not seen any innovation or proactive proposal from TechX that can impact us on efficiencies or costs.
User-11013,Tower : Digitial & Commercial,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Disagree
User-11013,Tower : Digitial & Commercial,"Communication: Supplier team is professional, approachable and clear in their communication with us",Strongly Agree
User-11013,Tower : Digitial & Commercial,Responsiveness: Resources respond quickly and act with appropriate urgency,Strongly Agree
User-11013,Tower : Digitial & Commercial,Flexibility: Account team demonstrates flexibility when required,Strongly Agree
User-11013,Tower : Digitial & Commercial,Is there any additional feedback you would like to provide regarding financial performance?,I have no visibility on cost and financial processes to provide feedback.
User-11013,Tower : Digitial & Commercial,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Strongly Agree
User-11013,Tower : Digitial & Commercial,"Invoicing: Invoices are timely, accurate and easy to understand",Neutral
User-11013,Tower : Digitial & Commercial,Pricing: Cost is competitive,Neutral
User-11013,Tower : Digitial & Commercial,Is there any additional feedback you would like to provide regarding performance?,TechX resources have the right proactive attitude I have to recognize the great job TechX FSS are doing on the region and Vikas Juneja leadership to unblock and resolve for the ACD applications.
User-11013,Tower : Digitial & Commercial,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Agree
User-11014,Tower : Security,Alignment: Vendor resources understand our business and related industry trends and needs,Neutral
User-11014,Tower : Security,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Neutral
User-11014,Tower : Security,SLA Attainment: Meets or exceeds contracted service levels,Neutral
User-11014,Tower : Security,Response Times: Issues and requests are addressed within stated times,Neutral
User-11014,Tower : Security,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Neutral
User-11014,Tower : Security,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Disagree
User-11014,Tower : Security,Pricing: Cost is competitive,Disagree
User-11014,Tower : Security,"Invoicing: Invoices are timely, accurate and easy to understand",Neutral
User-11014,Tower : Security,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Neutral
User-11014,Tower : Security,Flexibility: Account team demonstrates flexibility when required,Neutral
User-11014,Tower : Security,Responsiveness: Resources respond quickly and act with appropriate urgency,Neutral
User-11014,Tower : Security,"Communication: Supplier team is professional, approachable and clear in their communication with us",Neutral
User-11014,Tower : Security,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Neutral
User-11014,Tower : Security,Innovation: Demonstration of new products and services that will help our business,Neutral
User-11014,Tower : Security,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11014,Tower : Security,Resource Turnover: Vendor manages resource turnover appropriately,Neutral
User-11014,Tower : Security,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",The vendor has yet to make any suggestions as to areas of improvement in the TechX SOC1 controls or processes.  
User-11014,Tower : Security,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",We asked for SOWs for additional specialized resources.  The price quoted was very expensive.  We decided not to add additional resources.
User-11015,Tower : I&O,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Neutral
User-11015,Tower : I&O,Innovation: Demonstration of new products and services that will help our business,Agree
User-11015,Tower : I&O,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11015,Tower : I&O,Alignment: Vendor resources understand our business and related industry trends and needs,Neutral
User-11015,Tower : I&O,Resource Turnover: Vendor manages resource turnover appropriately,Disagree
User-11015,Tower : I&O,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",Missing resources or high turn over of resources
User-11015,Tower : I&O,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",Backlog of tickets causing major delay in resolution
User-11015,Tower : I&O,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",Backlog of tickets causing major delay in resolution
User-11015,Tower : I&O,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",Junior resources in key towers.  Not always available in regional time zones.
User-11015,Tower : I&O,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?","Recruiting the wrong resources as they are available vs have the correct skill set.  Moved resources from one role to another many times just to plug a gap.  Some roles still not recruited, some critical roles not TechX and contracted out."
User-11015,Tower : I&O,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Disagree
User-11015,Tower : I&O,SLA Attainment: Meets or exceeds contracted service levels,Disagree
User-11015,Tower : I&O,Response Times: Issues and requests are addressed within stated times,Disagree
User-11015,Tower : I&O,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Disagree
User-11015,Tower : I&O,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Agree
User-11015,Tower : I&O,Is there any additional feedback you would like to provide regarding performance?,"Resources in some towers are very junior without skills or knowledge.  They rely on guidance or being told how to do something by their seniors.  Not enough resources to operate in this model.  We are also seeing resources now wearing a multi-hat, risk of burnout and turn over is real."
User-11015,Tower : I&O,Pricing: Cost is competitive,Neutral
User-11015,Tower : I&O,"Invoicing: Invoices are timely, accurate and easy to understand",Neutral
User-11015,Tower : I&O,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Neutral
User-11015,Tower : I&O,Flexibility: Account team demonstrates flexibility when required,Neutral
User-11015,Tower : I&O,Responsiveness: Resources respond quickly and act with appropriate urgency,Neutral
User-11015,Tower : I&O,"Communication: Supplier team is professional, approachable and clear in their communication with us",Neutral
User-11016,Tower : Supply Chain,"Communication: Supplier team is professional, approachable and clear in their communication with us",Agree
User-11016,Tower : Supply Chain,Responsiveness: Resources respond quickly and act with appropriate urgency,Neutral
User-11016,Tower : Supply Chain,Flexibility: Account team demonstrates flexibility when required,Agree
User-11016,Tower : Supply Chain,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Neutral
User-11016,Tower : Supply Chain,"Invoicing: Invoices are timely, accurate and easy to understand",Neutral
User-11016,Tower : Supply Chain,Pricing: Cost is competitive,Disagree
User-11016,Tower : Supply Chain,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Neutral
User-11016,Tower : Supply Chain,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Neutral
User-11016,Tower : Supply Chain,Response Times: Issues and requests are addressed within stated times,Strongly Disagree
User-11016,Tower : Supply Chain,SLA Attainment: Meets or exceeds contracted service levels,Strongly Disagree
User-11016,Tower : Supply Chain,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Disagree
User-11016,Tower : Supply Chain,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",They are failing to lead quickly to stabilization.
User-11016,Tower : Supply Chain,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",Costs and estimates seem unreasonably  high and need to be challenged everytime.
User-11016,Tower : Supply Chain,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",While individual tasks are performed  with relatively good quality. TechX seems overwhelmed with work. So tit requires many follow ups before anything is done and there is lack of responsiveness and accountability.
User-11016,Tower : Supply Chain,Resource Turnover: Vendor manages resource turnover appropriately,Neutral
User-11016,Tower : Supply Chain,Alignment: Vendor resources understand our business and related industry trends and needs,Neutral
User-11016,Tower : Supply Chain,Cost Optimization: Proactive delivery of cost-saving ideas,Disagree
User-11016,Tower : Supply Chain,Innovation: Demonstration of new products and services that will help our business,Neutral
User-11016,Tower : Supply Chain,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Agree
User-11017,Tower : Shared Services,Response Times: Issues and requests are addressed within stated times,Agree
User-11017,Tower : Shared Services,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Agree
User-11017,Tower : Shared Services,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Agree
User-11017,Tower : Shared Services,Flexibility: Account team demonstrates flexibility when required,Agree
User-11017,Tower : Shared Services,Responsiveness: Resources respond quickly and act with appropriate urgency,Agree
User-11017,Tower : Shared Services,"Communication: Supplier team is professional, approachable and clear in their communication with us",Agree
User-11017,Tower : Shared Services,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Agree
User-11017,Tower : Shared Services,Innovation: Demonstration of new products and services that will help our business,Agree
User-11017,Tower : Shared Services,Cost Optimization: Proactive delivery of cost-saving ideas,Agree
User-11017,Tower : Shared Services,Alignment: Vendor resources understand our business and related industry trends and needs,Neutral
User-11017,Tower : Shared Services,Resource Turnover: Vendor manages resource turnover appropriately,Agree
User-11017,Tower : Shared Services,"Invoicing: Invoices are timely, accurate and easy to understand",Agree
User-11017,Tower : Shared Services,Pricing: Cost is competitive,Agree
User-11017,Tower : Shared Services,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Agree
User-11017,Tower : Shared Services,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Agree
User-11017,Tower : Shared Services,SLA Attainment: Meets or exceeds contracted service levels,Agree
User-11018,Tower : Supply Chain,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?","Some resources understand functional needs, but not many"
User-11018,Tower : Supply Chain,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?","Overall, lack of knowledge, understanding, accountability and urgency to deliver.  There are a few good people who are these things but not many"
User-11018,Tower : Supply Chain,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?","I think there are pockets of good resources who do their bet to partner.   When work goes outside of one team or across several teams lack of understanding and urgency is extremely frustrating.  Further, the TechX company is not reacting any differently as a partner "
User-11018,Tower : Supply Chain,Is there any additional feedback you would like to provide regarding ${VendorName}'s thought leadership?,I have not seen any action in this area
User-11018,Tower : Supply Chain,Resource Turnover: Vendor manages resource turnover appropriately,Neutral
User-11018,Tower : Supply Chain,Alignment: Vendor resources understand our business and related industry trends and needs,Neutral
User-11018,Tower : Supply Chain,Cost Optimization: Proactive delivery of cost-saving ideas,Disagree
User-11018,Tower : Supply Chain,Innovation: Demonstration of new products and services that will help our business,Disagree
User-11018,Tower : Supply Chain,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Disagree
User-11018,Tower : Supply Chain,"Communication: Supplier team is professional, approachable and clear in their communication with us",Agree
User-11018,Tower : Supply Chain,Responsiveness: Resources respond quickly and act with appropriate urgency,Neutral
User-11018,Tower : Supply Chain,Flexibility: Account team demonstrates flexibility when required,Neutral
User-11018,Tower : Supply Chain,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Disagree
User-11018,Tower : Supply Chain,"Invoicing: Invoices are timely, accurate and easy to understand",Disagree
User-11018,Tower : Supply Chain,Pricing: Cost is competitive,Neutral
User-11018,Tower : Supply Chain,Is there any additional feedback you would like to provide regarding performance?,"I am not seeing improvement with TechX leadership/better processes.  There a pockets of good people, but not a very large change. "
User-11018,Tower : Supply Chain,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Disagree
User-11018,Tower : Supply Chain,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Neutral
User-11018,Tower : Supply Chain,Response Times: Issues and requests are addressed within stated times,Neutral
User-11018,Tower : Supply Chain,SLA Attainment: Meets or exceeds contracted service levels,Disagree
User-11018,Tower : Supply Chain,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Neutral
User-11019,Tower : PMO,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Agree
User-11019,Tower : PMO,SLA Attainment: Meets or exceeds contracted service levels,Neutral
User-11019,Tower : PMO,Response Times: Issues and requests are addressed within stated times,Agree
User-11019,Tower : PMO,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Agree
User-11019,Tower : PMO,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Neutral
User-11019,Tower : PMO,Is there any additional feedback you would like to provide regarding performance?,"We're working to build up the Organizational improvements with TechX onboarded.  This includes the Agile SAFE  implementation, Onboarding portal, roll out of the Estimation Model, etc.  We are folding in best practices from TechX's COE's so improvements are being embedded as we build.  "
User-11019,Tower : PMO,Pricing: Cost is competitive,Agree
User-11019,Tower : PMO,"Invoicing: Invoices are timely, accurate and easy to understand",Agree
User-11019,Tower : PMO,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Agree
User-11019,Tower : PMO,Flexibility: Account team demonstrates flexibility when required,Strongly Agree
User-11019,Tower : PMO,Responsiveness: Resources respond quickly and act with appropriate urgency,Strongly Agree
User-11019,Tower : PMO,"Communication: Supplier team is professional, approachable and clear in their communication with us",Strongly Agree
User-11019,Tower : PMO,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Strongly Agree
User-11019,Tower : PMO,Is there any additional feedback you would like to provide about the relationship with TechX?,"Great partnership to date with TechX for PMO build up.  As we're building up the organization and structure - we would love to hear more about what we're doing at other clients to help level  up the organization and how we can enable better collaboration across GTO and the globe. Overall, we've been impressed with the partnership. 

PS still hearing issues with UAM! This area still needs work as tickets are closed with resolution when open issues have not been addressed so SLAs can be met. "
User-11019,Tower : PMO,Innovation: Demonstration of new products and services that will help our business,Neutral
User-11019,Tower : PMO,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11019,Tower : PMO,Alignment: Vendor resources understand our business and related industry trends and needs,Strongly Agree
User-11019,Tower : PMO,Resource Turnover: Vendor manages resource turnover appropriately,Strongly Agree
User-11019,Tower : PMO,Is there any additional feedback you would like to provide regarding ${VendorName}'s thought leadership?,"TechX's thought leadership is strong. Leaders are experienced, seasoned communicators that bring a lot of best practice ideas to the table.  Would like to see ideas transformed to plans. 
 Examples TCOE and CTO umbrella - ideas are great but a bit high level. Would like to see ideas transitioned to execution plans."
User-11021,Tower : CORP,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Neutral
User-11021,Tower : CORP,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Neutral
User-11021,Tower : CORP,Response Times: Issues and requests are addressed within stated times,Neutral
User-11021,Tower : CORP,SLA Attainment: Meets or exceeds contracted service levels,Neutral
User-11021,Tower : CORP,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Neutral
User-11021,Tower : CORP,Resource Turnover: Vendor manages resource turnover appropriately,Agree
User-11021,Tower : CORP,Alignment: Vendor resources understand our business and related industry trends and needs,Agree
User-11021,Tower : CORP,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11021,Tower : CORP,Innovation: Demonstration of new products and services that will help our business,Neutral
User-11021,Tower : CORP,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Agree
User-11021,Tower : CORP,"Communication: Supplier team is professional, approachable and clear in their communication with us",Agree
User-11021,Tower : CORP,Responsiveness: Resources respond quickly and act with appropriate urgency,Neutral
User-11021,Tower : CORP,Flexibility: Account team demonstrates flexibility when required,Agree
User-11021,Tower : CORP,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Agree
User-11021,Tower : CORP,"Invoicing: Invoices are timely, accurate and easy to understand",Neutral
User-11021,Tower : CORP,Pricing: Cost is competitive,Agree
User-11022,Tower : I&O,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Agree
User-11022,Tower : I&O,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Agree
User-11022,Tower : I&O,SLA Attainment: Meets or exceeds contracted service levels,Agree
User-11022,Tower : I&O,Response Times: Issues and requests are addressed within stated times,Neutral
User-11022,Tower : I&O,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Agree
User-11022,Tower : I&O,Pricing: Cost is competitive,Neutral
User-11022,Tower : I&O,"Invoicing: Invoices are timely, accurate and easy to understand",Neutral
User-11022,Tower : I&O,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Neutral
User-11022,Tower : I&O,Flexibility: Account team demonstrates flexibility when required,Strongly Agree
User-11022,Tower : I&O,Responsiveness: Resources respond quickly and act with appropriate urgency,Agree
User-11022,Tower : I&O,"Communication: Supplier team is professional, approachable and clear in their communication with us",Agree
User-11022,Tower : I&O,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Neutral
User-11022,Tower : I&O,Innovation: Demonstration of new products and services that will help our business,Agree
User-11022,Tower : I&O,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11022,Tower : I&O,Alignment: Vendor resources understand our business and related industry trends and needs,Agree
User-11022,Tower : I&O,Resource Turnover: Vendor manages resource turnover appropriately,Agree
User-11025,#N/A,SLA Attainment: Meets or exceeds contracted service levels,Neutral
User-11025,#N/A,Response Times: Issues and requests are addressed within stated times,Neutral
User-11025,#N/A,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Neutral
User-11025,#N/A,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Neutral
User-11025,#N/A,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Agree
User-11025,#N/A,Pricing: Cost is competitive,Neutral
User-11025,#N/A,"Invoicing: Invoices are timely, accurate and easy to understand",Neutral
User-11025,#N/A,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Neutral
User-11025,#N/A,Flexibility: Account team demonstrates flexibility when required,Agree
User-11025,#N/A,Responsiveness: Resources respond quickly and act with appropriate urgency,Disagree
User-11025,#N/A,"Communication: Supplier team is professional, approachable and clear in their communication with us",Agree
User-11025,#N/A,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Neutral
User-11025,#N/A,Innovation: Demonstration of new products and services that will help our business,Neutral
User-11025,#N/A,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11025,#N/A,Alignment: Vendor resources understand our business and related industry trends and needs,Neutral
User-11025,#N/A,Resource Turnover: Vendor manages resource turnover appropriately,Neutral
User-11025,#N/A,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",date commitments are made but early honored. give more realistic dates. we understand 
User-11026,,SLA Attainment: Meets or exceeds contracted service levels,Agree
User-11026,,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Agree
User-11026,,Response Times: Issues and requests are addressed within stated times,Agree
User-11026,,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Strongly Agree
User-11026,,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Strongly Agree
User-11026,,Is there any additional feedback you would like to provide regarding performance?,need to keep focused on process improvements to drive maturity and hygiene into the environment. Also need to do a better job proactively showing the progress to the broader team so they appreciate all the hard work.
User-11026,,Pricing: Cost is competitive,Agree
User-11026,,"Invoicing: Invoices are timely, accurate and easy to understand",Neutral
User-11026,,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Neutral
User-11026,,Flexibility: Account team demonstrates flexibility when required,Agree
User-11026,,Responsiveness: Resources respond quickly and act with appropriate urgency,Agree
User-11026,,"Communication: Supplier team is professional, approachable and clear in their communication with us",Strongly Agree
User-11026,,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Strongly Agree
User-11026,,Innovation: Demonstration of new products and services that will help our business,Neutral
User-11026,,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11026,,Alignment: Vendor resources understand our business and related industry trends and needs,Neutral
User-11026,,Resource Turnover: Vendor manages resource turnover appropriately,Agree
User-11031,Tower : Supply Chain,Response Times: Issues and requests are addressed within stated times,Disagree
User-11031,Tower : Supply Chain,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Neutral
User-11031,Tower : Supply Chain,SLA Attainment: Meets or exceeds contracted service levels,Disagree
User-11031,Tower : Supply Chain,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Neutral
User-11031,Tower : Supply Chain,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Neutral
User-11031,Tower : Supply Chain,Pricing: Cost is competitive,Neutral
User-11031,Tower : Supply Chain,"Invoicing: Invoices are timely, accurate and easy to understand",Neutral
User-11031,Tower : Supply Chain,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Neutral
User-11031,Tower : Supply Chain,Flexibility: Account team demonstrates flexibility when required,Strongly Disagree
User-11031,Tower : Supply Chain,Responsiveness: Resources respond quickly and act with appropriate urgency,Disagree
User-11031,Tower : Supply Chain,"Communication: Supplier team is professional, approachable and clear in their communication with us",Disagree
User-11031,Tower : Supply Chain,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Disagree
User-11031,Tower : Supply Chain,Innovation: Demonstration of new products and services that will help our business,Neutral
User-11031,Tower : Supply Chain,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11031,Tower : Supply Chain,Alignment: Vendor resources understand our business and related industry trends and needs,Neutral
User-11031,Tower : Supply Chain,Resource Turnover: Vendor manages resource turnover appropriately,Neutral
User-11031,Tower : Supply Chain,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",Issues need multiple follow and escalate to get right attention. Coordination between TechX team fallback in Mattel.
User-11031,Tower : Supply Chain,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",Many time TechX don’t understand the business urgency snd don’t trust Mattel 
User-11032,Tower : Supply Chain,"Communication: Supplier team is professional, approachable and clear in their communication with us",Disagree
User-11032,Tower : Supply Chain,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Disagree
User-11032,Tower : Supply Chain,Is there any additional feedback you would like to provide about the relationship with TechX?,Team needs to be more proactive. Cannot solve over email or chat. Please set up right cadence and governance.
User-11032,Tower : Supply Chain,Innovation: Demonstration of new products and services that will help our business,Neutral
User-11032,Tower : Supply Chain,Cost Optimization: Proactive delivery of cost-saving ideas,Strongly Disagree
User-11032,Tower : Supply Chain,Resource Turnover: Vendor manages resource turnover appropriately,Neutral
User-11032,Tower : Supply Chain,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",Significant room for improvement after 3 months of steady state
User-11032,Tower : Supply Chain,Alignment: Vendor resources understand our business and related industry trends and needs,Neutral
User-11032,Tower : Supply Chain,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Disagree
User-11032,Tower : Supply Chain,SLA Attainment: Meets or exceeds contracted service levels,Disagree
User-11032,Tower : Supply Chain,Response Times: Issues and requests are addressed within stated times,Disagree
User-11032,Tower : Supply Chain,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Disagree
User-11032,Tower : Supply Chain,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",Not demonstrated yet
User-11032,Tower : Supply Chain,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",Governance is important. Need clear actionable metrics.
User-11032,Tower : Supply Chain,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",Significant room for improvement after 3 months of steady state
User-11032,Tower : Supply Chain,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",Significant room for improvement after 3 months of steady state
User-11032,Tower : Supply Chain,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",Significant room for improvement after 3 months of steady state
User-11032,Tower : Supply Chain,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",Significant room for improvement after 3 months of steady state
User-11032,Tower : Supply Chain,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Disagree
User-11032,Tower : Supply Chain,Is there any additional feedback you would like to provide regarding performance?,"Significant room for improvement after 3 months of steady state. Need more people, and be more proactive"
User-11032,Tower : Supply Chain,Pricing: Cost is competitive,Agree
User-11032,Tower : Supply Chain,"Invoicing: Invoices are timely, accurate and easy to understand",Agree
User-11032,Tower : Supply Chain,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Neutral
User-11032,Tower : Supply Chain,Flexibility: Account team demonstrates flexibility when required,Neutral
User-11032,Tower : Supply Chain,Responsiveness: Resources respond quickly and act with appropriate urgency,Neutral
User-11033,Tower : Digitial & Commercial,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",This is a duplicate question.
User-11033,Tower : Digitial & Commercial,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Neutral
User-11033,Tower : Digitial & Commercial,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",This is a duplicate question.
User-11033,Tower : Digitial & Commercial,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?","I have not seen any evidence of TechX providing any thought leadership over and above operational implementation.  I still see Mattel staff identifying opportunities, leading difficult solutions and driving needed changes."
User-11033,Tower : Digitial & Commercial,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",This is a duplicate question.
User-11033,Tower : Digitial & Commercial,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?","We are still struggling with support quality in a number areas, particularly with recurring business impacting issues that are not having root cause addressed.  By now, TechX should have a strong enough technical understanding to be able to support key business activities and to find permanent solutions to issues that are coming up but we're just not there yet."
User-11033,Tower : Digitial & Commercial,Resource Turnover: Vendor manages resource turnover appropriately,Neutral
User-11033,Tower : Digitial & Commercial,Alignment: Vendor resources understand our business and related industry trends and needs,Disagree
User-11033,Tower : Digitial & Commercial,Cost Optimization: Proactive delivery of cost-saving ideas,Strongly Disagree
User-11033,Tower : Digitial & Commercial,Innovation: Demonstration of new products and services that will help our business,Strongly Disagree
User-11033,Tower : Digitial & Commercial,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Neutral
User-11033,Tower : Digitial & Commercial,"Communication: Supplier team is professional, approachable and clear in their communication with us",Strongly Agree
User-11033,Tower : Digitial & Commercial,Responsiveness: Resources respond quickly and act with appropriate urgency,Agree
User-11033,Tower : Digitial & Commercial,Flexibility: Account team demonstrates flexibility when required,Agree
User-11033,Tower : Digitial & Commercial,Is there any additional feedback you would like to provide regarding financial performance?,I don't have enough direct experience yet.
User-11033,Tower : Digitial & Commercial,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Neutral
User-11033,Tower : Digitial & Commercial,"Invoicing: Invoices are timely, accurate and easy to understand",Neutral
User-11033,Tower : Digitial & Commercial,Pricing: Cost is competitive,Neutral
User-11033,Tower : Digitial & Commercial,Is there any additional feedback you would like to provide regarding performance?,This survey is difficult to answer because we have good areas and bad areas within the services provided by TechX.  To get useful feedback we really need to dive into each functional area or even application.
User-11033,Tower : Digitial & Commercial,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Strongly Disagree
User-11033,Tower : Digitial & Commercial,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Disagree
User-11033,Tower : Digitial & Commercial,Response Times: Issues and requests are addressed within stated times,Neutral
User-11033,Tower : Digitial & Commercial,SLA Attainment: Meets or exceeds contracted service levels,Neutral
User-11035,Tower : I&O,Alignment: Vendor resources understand our business and related industry trends and needs,Agree
User-11035,Tower : I&O,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11035,Tower : I&O,Innovation: Demonstration of new products and services that will help our business,Agree
User-11035,Tower : I&O,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Agree
User-11035,Tower : I&O,Resource Turnover: Vendor manages resource turnover appropriately,Neutral
User-11035,Tower : I&O,"Communication: Supplier team is professional, approachable and clear in their communication with us",Agree
User-11035,Tower : I&O,Responsiveness: Resources respond quickly and act with appropriate urgency,Neutral
User-11035,Tower : I&O,Flexibility: Account team demonstrates flexibility when required,Agree
User-11035,Tower : I&O,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Agree
User-11035,Tower : I&O,"Invoicing: Invoices are timely, accurate and easy to understand",Agree
User-11035,Tower : I&O,Pricing: Cost is competitive,Agree
User-11035,Tower : I&O,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Agree
User-11035,Tower : I&O,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Neutral
User-11035,Tower : I&O,Response Times: Issues and requests are addressed within stated times,Neutral
User-11035,Tower : I&O,SLA Attainment: Meets or exceeds contracted service levels,Neutral
User-11035,Tower : I&O,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Agree
User-11036,Tower : Digitial & Commercial,Innovation: Demonstration of new products and services that will help our business,Disagree
User-11036,Tower : Digitial & Commercial,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11036,Tower : Digitial & Commercial,Alignment: Vendor resources understand our business and related industry trends and needs,Agree
User-11036,Tower : Digitial & Commercial,Flexibility: Account team demonstrates flexibility when required,Neutral
User-11036,Tower : Digitial & Commercial,Is there any additional feedback you would like to provide regarding ${VendorName}'s thought leadership?,Too early to tell on turnover yet.
User-11036,Tower : Digitial & Commercial,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",My experience & touch point with TechX has been limited to QA.  Still waiting to see what automation they bring to testing 
User-11036,Tower : Digitial & Commercial,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Neutral
User-11036,Tower : Digitial & Commercial,SLA Attainment: Meets or exceeds contracted service levels,Neutral
User-11036,Tower : Digitial & Commercial,Response Times: Issues and requests are addressed within stated times,Neutral
User-11036,Tower : Digitial & Commercial,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Neutral
User-11036,Tower : Digitial & Commercial,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Neutral
User-11036,Tower : Digitial & Commercial,Is there any additional feedback you would like to provide regarding performance?,Feels like as expected for a start up & transitional period.  
User-11036,Tower : Digitial & Commercial,Pricing: Cost is competitive,Neutral
User-11036,Tower : Digitial & Commercial,"Invoicing: Invoices are timely, accurate and easy to understand",Neutral
User-11036,Tower : Digitial & Commercial,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Neutral
User-11036,Tower : Digitial & Commercial,Resource Turnover: Vendor manages resource turnover appropriately,Neutral
User-11036,Tower : Digitial & Commercial,Responsiveness: Resources respond quickly and act with appropriate urgency,Agree
User-11036,Tower : Digitial & Commercial,"Communication: Supplier team is professional, approachable and clear in their communication with us",Neutral
User-11036,Tower : Digitial & Commercial,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Neutral
User-11037,Tower : Digitial & Commercial,Innovation: Demonstration of new products and services that will help our business,Disagree
User-11037,Tower : Digitial & Commercial,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11037,Tower : Digitial & Commercial,Alignment: Vendor resources understand our business and related industry trends and needs,Agree
User-11037,Tower : Digitial & Commercial,Resource Turnover: Vendor manages resource turnover appropriately,Strongly Agree
User-11037,Tower : Digitial & Commercial,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?","Issues are getting addressed many weeks after they are opened.  For example, the business raises and issue about incorrect data on an operational report on a specific day for a specific sale, and we get no response for many weeks.  At that point, the team is having to go back in time to try to speculate on what could have happened on that day in the past. "
User-11037,Tower : Digitial & Commercial,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",It feels like proper KT was not performed with CTS.  I have sat through issues where the team trying to do the solve is still learning on the fly for what the system is even supposed to do.
User-11037,Tower : Digitial & Commercial,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?","It almost feels like there have been so many issues, that the team is overworked with too much on their plate.  I see many escalations every day and I can just imagine if I were on the other end of the escalations, how I would handle all of the extra work."
User-11037,Tower : Digitial & Commercial,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?","I have not seen evidence of new products and services that could help us, so I cannot comment on that."
User-11037,Tower : Digitial & Commercial,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Disagree
User-11037,Tower : Digitial & Commercial,SLA Attainment: Meets or exceeds contracted service levels,Disagree
User-11037,Tower : Digitial & Commercial,Response Times: Issues and requests are addressed within stated times,Disagree
User-11037,Tower : Digitial & Commercial,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Disagree
User-11037,Tower : Digitial & Commercial,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Disagree
User-11037,Tower : Digitial & Commercial,Is there any additional feedback you would like to provide regarding performance?,I have not seen evidence of improved performance improvements.
User-11037,Tower : Digitial & Commercial,Pricing: Cost is competitive,Neutral
User-11037,Tower : Digitial & Commercial,"Invoicing: Invoices are timely, accurate and easy to understand",Agree
User-11037,Tower : Digitial & Commercial,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Neutral
User-11037,Tower : Digitial & Commercial,Flexibility: Account team demonstrates flexibility when required,Neutral
User-11037,Tower : Digitial & Commercial,Responsiveness: Resources respond quickly and act with appropriate urgency,Disagree
User-11037,Tower : Digitial & Commercial,"Communication: Supplier team is professional, approachable and clear in their communication with us",Strongly Agree
User-11037,Tower : Digitial & Commercial,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Agree
User-11041,Tower : I&O,Pricing: Cost is competitive,Agree
User-11041,Tower : I&O,Is there any additional feedback you would like to provide regarding ${VendorName}'s thought leadership?,"It's too early to comment on resource turnover. Sustainment is important. We aren't worried about turnover, it would be interesting to see how TechX handles turnover be a seamless process. "
User-11041,Tower : I&O,Response Times: Issues and requests are addressed within stated times,Agree
User-11041,Tower : I&O,SLA Attainment: Meets or exceeds contracted service levels,Neutral
User-11041,Tower : I&O,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Agree
User-11041,Tower : I&O,Is there any additional feedback you would like to provide regarding performance?,TechX Team brings lots of energy and collaboration. TechX is on the right direction.
User-11041,Tower : I&O,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Agree
User-11041,Tower : I&O,Is there any additional feedback you would like to provide regarding financial performance?,None
User-11041,Tower : I&O,Flexibility: Account team demonstrates flexibility when required,Neutral
User-11041,Tower : I&O,Responsiveness: Resources respond quickly and act with appropriate urgency,Neutral
User-11041,Tower : I&O,"Communication: Supplier team is professional, approachable and clear in their communication with us",Neutral
User-11041,Tower : I&O,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Agree
User-11041,Tower : I&O,Innovation: Demonstration of new products and services that will help our business,Neutral
User-11041,Tower : I&O,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Agree
User-11041,Tower : I&O,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11041,Tower : I&O,Alignment: Vendor resources understand our business and related industry trends and needs,Agree
User-11041,Tower : I&O,Resource Turnover: Vendor manages resource turnover appropriately,Neutral
User-11041,Tower : I&O,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Neutral
User-11041,Tower : I&O,"Invoicing: Invoices are timely, accurate and easy to understand",Agree
User-11043,Tower : PMO,Flexibility: Account team demonstrates flexibility when required,Neutral
User-11043,Tower : PMO,"Communication: Supplier team is professional, approachable and clear in their communication with us",Strongly Agree
User-11043,Tower : PMO,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Agree
User-11043,Tower : PMO,Innovation: Demonstration of new products and services that will help our business,Neutral
User-11043,Tower : PMO,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11043,Tower : PMO,Alignment: Vendor resources understand our business and related industry trends and needs,Neutral
User-11043,Tower : PMO,Resource Turnover: Vendor manages resource turnover appropriately,Neutral
User-11043,Tower : PMO,SLA Attainment: Meets or exceeds contracted service levels,Disagree
User-11043,Tower : PMO,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Neutral
User-11043,Tower : PMO,Response Times: Issues and requests are addressed within stated times,Neutral
User-11043,Tower : PMO,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Neutral
User-11043,Tower : PMO,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Neutral
User-11043,Tower : PMO,Pricing: Cost is competitive,Disagree
User-11043,Tower : PMO,"Invoicing: Invoices are timely, accurate and easy to understand",Neutral
User-11043,Tower : PMO,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Neutral
User-11043,Tower : PMO,Responsiveness: Resources respond quickly and act with appropriate urgency,Agree
User-11044,Tower : Digitial & Commercial,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?","Some support teams members are fantastic, others I need to follow-up with on multiple occasions. "
User-11044,Tower : Digitial & Commercial,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?","To me the TechX portfolio leads care only about there area of responsibility, instead of the entire Mattel portfolio.  "
User-11044,Tower : Digitial & Commercial,Flexibility: Account team demonstrates flexibility when required,Agree
User-11044,Tower : Digitial & Commercial,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Neutral
User-11044,Tower : Digitial & Commercial,"Invoicing: Invoices are timely, accurate and easy to understand",Neutral
User-11044,Tower : Digitial & Commercial,Pricing: Cost is competitive,Neutral
User-11044,Tower : Digitial & Commercial,Is there any additional feedback you would like to provide regarding performance?,TechX needs to do a better job of holistically looking at issues.  A ticket will be open for an application but the real issue is with the integrations.
User-11044,Tower : Digitial & Commercial,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Neutral
User-11044,Tower : Digitial & Commercial,SLA Attainment: Meets or exceeds contracted service levels,Disagree
User-11044,Tower : Digitial & Commercial,Response Times: Issues and requests are addressed within stated times,Disagree
User-11044,Tower : Digitial & Commercial,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Agree
User-11044,Tower : Digitial & Commercial,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Agree
User-11044,Tower : Digitial & Commercial,Responsiveness: Resources respond quickly and act with appropriate urgency,Disagree
User-11044,Tower : Digitial & Commercial,"Communication: Supplier team is professional, approachable and clear in their communication with us",Agree
User-11044,Tower : Digitial & Commercial,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Disagree
User-11044,Tower : Digitial & Commercial,Innovation: Demonstration of new products and services that will help our business,Neutral
User-11044,Tower : Digitial & Commercial,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-11044,Tower : Digitial & Commercial,Alignment: Vendor resources understand our business and related industry trends and needs,Neutral
User-11044,Tower : Digitial & Commercial,Resource Turnover: Vendor manages resource turnover appropriately,Agree
User-11044,Tower : Digitial & Commercial,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?","Some areas they are doing well, Salesforce Admin and PIM work is a good example.  The work with GBI has been a struggle to get resolutions."
User-11044,Tower : Digitial & Commercial,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",There is constant follow-up.  When I approve the 'Network Logon Expiration Notification' it does not always happen.  I get multiple emails and approve multiple times.  If the user gets disabled then there is another service request I need to create.
User-8734,,Cost Optimization: Proactive delivery of cost-saving ideas,Neutral
User-8734,,Alignment: Vendor resources understand our business and related industry trends and needs,Agree
User-8734,,Resource Turnover: Vendor manages resource turnover appropriately,Neutral
User-8734,,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",TechX is still working on developing mature Problem and Incident management processes
User-8734,,"You rated the ${DimensionName} of ${VendorName} poorly, can you please elaborate?",TechX has been behind on getting SOWs completed and invoice generation for Q1
User-8734,,Flexibility: Account team demonstrates flexibility when required,Agree
User-8734,,Cost Control: Unexpected costs changes and increases are well-managed and kept to a minimum,Agree
User-8734,,"Invoicing: Invoices are timely, accurate and easy to understand",Disagree
User-8734,,Pricing: Cost is competitive,Neutral
User-8734,,Continuous improvement: Vendor consistently identifies performance improvement opportunities and works at improving overall performance,Agree
User-8734,,Quality: Delivery is accurate and documentation is detailed and correct. The availability and quality (ex. skill-level) of TechX resources is on-par with expectations,Agree
User-8734,,Response Times: Issues and requests are addressed within stated times,Disagree
User-8734,,SLA Attainment: Meets or exceeds contracted service levels,Neutral
User-8734,,On-Time Delivery: Delivery by agreed-upon or contractual milestones/due dates,Neutral
User-8734,,Responsiveness: Resources respond quickly and act with appropriate urgency,Neutral
User-8734,,"Communication: Supplier team is professional, approachable and clear in their communication with us",Agree
User-8734,,Cohesiveness : Vendor account team is knowledgable and works as a cohesive organization globally; helps us break down their silos ,Strongly Agree
User-8734,,Innovation: Demonstration of new products and services that will help our business,Agree