Get the best out of your Bosch washing machine for longer.


A few simple steps to keep your washing machine up and running.
Your washing machine is showing an error code or is leaking? Get hands-on solutions to these and other issues with your appliance right here, at a glance. And if you need more help, don't hesitate to get in touch with Bosch Home Appliances Service directly for personal advice or for arranging a visit by a Bosch service engineer.
Washing machine makes strong noise
All washing machines make some degree of noise, of course, this varies widely but the noise weÕre talking about isnÕt the soothing hum of a wash cycle. No, itÕs a louder more irritating sound and one that can have several causes. At some point or another, weÕve all heard some strange sounds emanating from our washing machines. Squealing, screeching, banging, knocking, bumping, scratching and rumbling are the most common noises - if yours is making a sound other than that, you might want to have it checked out by a professional. Otherwise, fixing the problem yourself should be fairly straight forward.
1. Check the transportations bolts and remove them
Check whether the transportation bolts have been removed from the back of the appliance. If they haven't, you should remove these immediately and replace them with the blanks that came with your washing machine.
Removing the transit bolts
The appliance is secured for transportation using transit bolts on the rear of the appliance.
Extra-Tip:ŹKeep the transit bolts, screws and sleeves in a safe place for future transport
Step by step tutorial:

1. Remove the hose from the holders
Unscrew the transit bolts with a WAF 13 wrench.
2. Remove all four screws.

3. Remove the four sleeves.

4. Put on the four cover caps. Then press down on the four cover caps.
Extra-Tip: Check the placement of your washing machine.
The washing machine should be installed on suitable surface. Wooden floors are particularly unsuitable. Ideally install your washing machine in the corner of the room on a hard surface.
2. Check the balance of your washing machine Š level your machine

Off-balance washers can result in loud thumping or knocking sounds, especially at high spin speeds.

To silence your machine, check the legs to ensure itÕs evenly balanced and resting on a flat surface.
Ensure that the appliance is parallel to the ground by using a spirit level. If it is found not to be, adjust the feet accordingly and tighten them in place.
If possible, put the machine on again to see if this has resolved the problem.
Otherwise, continue troubleshooting.
The position of the the transit bolts you can find on the picture
The picture show the rear of washing machines / Mark all 4 positions of transit bolts = No 7 = trans bolts
1. Loosen the lock nuts using a WAF 17 wrench by turning it in a clockwise direction.
2. To align the appliance, turn the appliance feet.
3. Check that the appliance is level using a spirit level.
All appliance feet must stand firmly on the ground.
4. Screw the lock nuts tightly against the housing using a WAF 17 wrench. In doing so, hold the foot tight and do not adjust its height.
Washing machines which make suddenly strange noises during the usage
1. Unbalanced load of your washing machine
If you notice bumps and bangs this is due to an undistributed load.
Heavy items can throw the washer off balance.
Avoid overfilling the drum.
2. Check the drum and clean the pump
If there are rattlings noises during the washing during the washing program, there might be some foreign objects in washing machine drum or in the drain pump. Please check the drum for objects which might get in with your clothes and then check the drain pump.

What to do if washing machine is leaking?
A puddle in the laundry room almost always means that your washer is leaking. Fortunately, some of the puddles mean only a minor issue which can be solved by your own, others indicate a bigger problem. No matter the reason, every leak needs to be investigated and solved before the puddle becomes a flood.
1. Check the door and the rubber seal.
If water is pooling at the front of the appliance, the leak could be coming from the door.
Always make sure the door is firmly shut before starting a cycle.
You should hear an audible click to indicate this. Check that there are no clothes stuck between the door and the housing that could be preventing the door from shutting properly, and be sure not to overfill the washing machine drum.
Clean and inspect the rubber seal
Maintaining a clean rubber seal is important in order to prevent any damage to it, which could lead to leaks. Simply clean the rubber seal and the door, ensuring that all fluff and detergent residue is removed from the contact area between the rubber seal and the appliance door. To clean your washing machineÕs seal, you will need a cloth and warm water. Abrasive cleaners are not necessary. These can attack the rubber. Wipe around the seal with a damp cloth until itÕs clean
2. Check the usage of detergent
Excessive foam may be produced if you wash laundry or curtains that are only lightly soiled, add too much detergent or use unsuitable/old detergent.
Foam and water might overflow the detergent drawer or will leak at the door.
Three key facts to consider concerning detergent:
1.Check the amount of dirt in the washing
The more dirty the clothes are, the more detergent that's needed to remove it. You may not see it, but approximately 70% of dirt on clothes comes from the body, such as skin, sweat, grease and other bodily fluids. Only 30% of dirt on clothes comes from external sources, such as food, mud, grass, lotions and creams.
2. Consider the size of the washing load
Detergent dosage instructions are based upon a washing machine's drum size, and for good reason. The larger the washing load, the more dirt introduced and therefore the more detergent that's needed to remove it.
3. Check the water hardness level in your area
Hard water contains a high concentration of minerals which need to be softened and neutralised for more effective cleaning results. It's for this reason that detergent manufacturers recommend using slightly more detergent than normal in hard water areas.

What to do if washing machines does not drain the water?
If your washing machine is not draining water, the issue could be a clogged pump or a kinked hose. Follow the simple instructions displayed below to quickly resolve the issue.
Three checks to get your washing machine running again.
1. Start by draining the water away and check the pump
If such an error occurs, the first thing a user should do is to close the water supply so that no more water can flow in. Next, turn off the washing machine first with the button, and then pull out the main plug.
To find the cause and to check the pump you must drain the water away from the tank.
Step-by-step tutorial Š How to drain the water away which stays in the machine
1. Turn the appliance off.
2. Pull out the mains plug.
3. Open and remove the service flap.
4. Drain off all water using a drainage hose or by removing the pump cover slowly.
5. Clean the interior, the thread and the housing of the pump so that the impeller is able to rotate.
6. Refit the pump cover and screw back firmly.
7. To check the pump for leakage and the power of the pump, pour 1 litre of water into the detergent drawer.
8. Check for any leakage.
9. If the pump is sealed watertight, start the pumping programme.
2. Check the drainage whether it is kinked or blocked by foreign objects
A blocked or kinked drain hose might be the reason why your washing machine is not draining.
Step-by-step guide: How to check the drainage of your washing machine
1. Turn the appliance off.
2. Pull out the mains plug.
3. Check that the drainage hose has been installed correctly without any kinks.
4. Before loosening the hose clip on the siphon, place a bucket under the tap to avoid spills.
5. Carefully remove the drainage hose and pour the remaining water out of the drainage hose into the bucket.
6. Clean the drainage hose and the connecting piece of the siphon.
7. Hold the drainage hose in the bucket.
8. Select the "Drain" programme.
9. Connect the drainage hose to the siphon.
10. Check whether the draine hose is watertight.

3. Is the washing machine still not draining the water?
After carrying out one or all of these actions, your washing machine should once again be correctly pumping and draining the water. If your washing machine is still not pumping out the water, the visit of a service engineer might solve the issue.

What to do if washing machine shows E18 in display?
3 checks to get your washing machine running again.
The E18 code that appears in the Bosch washing machine display means that there is no drainage of water. And maybe you also notice that there is water in the tank. DonÕt worry this problem is solvable in many cases by your own. Reasons might be a blocked pump or kinked drain hose.
In various Bosch washing machines models, the error might be shown by different codes. F18 and d02 faults are the identical ones.
1. Start by drain the water away and check the pump
If such an error occurs, the first thing a user should do is to close the water supply so that no more water can flow in. Next, turn off the washing machine first with the button, and then pull out the main plug.
To find the cause and to check the pump you must drain the water away from the tank.

Step 1: Emergency draining - How to drain the water away


Step-by-step tutorial Š How to drain the water away which stays in the machine
The washing water will get very hot when washing at high temperatures.
You may be scalded if you touch the hot washing water.
Allow the washing water to cool down.
Open and remove the service flap.
Take the drain hose out of the holder.
Remove the sealing cap and drain the water into a suitable container.
Put the sealing cap back on and press down firmly.
Warning: Water might be hot.
Drain off all water using the drainage hose.

Step 2: How to check the pump
Step-by-step tutorial Š How to check the pump
Unscrew the pump cover.
Carefully unscrew the pump cover.
Be aware that any remaining water may leak out.
Take out the pump cover

Clean the interior of residues.
Clean the inside, the pump cover thread and the pump housing.
The impeller in the drain pump must be able to rotate.

Put the pump cover back on and screw back firmly.
The grip must be vertical.
Close the service flap.

How to check the pump?
Note: To prevent unused detergent from flowing straight into the drain during the next wash: Pour 1 litre of water into compartment II and check the pump for leakage and the power of the pump, pour 1 litre of water into the detergent drawer.
Start the drain/empty programme.
Check for any leakage.
2. Check the drainage whether it is kinked or blocked by foreign
An E18 error can also be caused by a blocked or kinked drain hose.
First, look to see if the drain hose is bent or kinked, which may be blocking the water flow. If that is the case, simply straightening the hose may fix the problem. If the hose looks uncompromising, then disconnect it from the drain, unscrewing a clamp if necessary.
Follow the instructions in the video to check the drain hose
3. Is the washing machine still showing E:18 in the display and is not draining the water?
After carrying out one or all of these actions, your washing machine should once again be correctly pumping and draining the water. If your washing machine is still not pumping out the water, it could be due to a defective pump.


How to avoid that the washing machine trips the electrics?
There are multiple causes which can result in a washing machine tripping the electrics, such as the motor, the heater, the supressor, a wire shorting out, or water leaking onto an electric part. It can therefore be difficult to determine exactly which cause is responsible.
The first thing to do is to reset the RCD and to replace the fuse in the plug.
After doing this, if the washing machine is still tripping the electrics or it now no longer works, this will require an inspection and repair by a trained and qualified Bosch engineer.

How to deactivate the child lock of a Bosch washing machine?
Bosch washing machines have a child lock functionality. Sometimes child lock is activated by accident and prevents washing machines to start. This can be quickly changed. Depending on the model of your Bosch washing machine, there are several ways how to deactivate the child lock. Some washing machines show ŅCLÓ in the display if the child lock is active.

1. Press and hold the start button for three to five seconds
When the child lock is activated, there will be a message ŅCLÓ in the display and all the washing machine buttons will be disabled.
To deactivate the child lock, press and hold the start button for three to five seconds. After this time you will hear an audible beep and the key symbol will disappear.
2. Press and hold the "rpm" and the "finished in" buttons
Another way to deactivate the child lock on some Bosch washing machine models is to press and hold the "rpm" and the "finished in" buttons together for approximately three seconds. After this time you will hear an audible beep and the message ŅCLÓ will disappear.
3. Call a service professional for help
Is the washing machine still showing the key symbol? After carrying out one or all of these actions, this message should disappear. If the problem is still there, a service engineer might solve the issue.
What to do if the key symbol appears in the display of your washing machine?
This is one of the most common problems that prevents customers from being able to use their Bosch washing machines, but luckily it can be deactivated very easily. Depending on the model of your Bosch washing machine, there are several ways that the child lock can be deactivated
1. Press and hold the start button for three to five seconds
Press and hold the start button for three to five seconds
When the child lock is activated, there will be a key symbol in the display and all the washing machine buttons will be disabled.
To deactivate the child lock, press and hold the start button for three to five seconds. After this time you will hear an audible beep and the key symbol will disappear.
2. Press and hold the "rpm" and the "finished in" buttons
Another way to deactivate the child lock on some Bosch washing machine models is to press and hold the "rpm" and the "finished in" buttons together for approximately three seconds. After this time you will hear an audible beep and the key symbol will disappear.
3. Washing machines with touch screen display and a square button with a key symbol
If your Bosch washing machine has an advanced touch screen display, there should be an illuminated square button with a key symbol and "3 sec" underneath it.
Simply hold this button down for three seconds, the button will darken and an audible
beep will indicate that the child lock has been deactivated.
4. Call a service professional for help
Is the washing machine still showing the key symbol? After carrying out one or all of these actions, this message should disappear. If the problem is still there, a service engineer might solve the issue.
What to do if Ņwater tapÓ appears in the display or is blinking?
The Ņwater tapÓ symbol appears in the display when there is a problem with the water inlet. Washing machines without display might show a blinking LED near to the water tap symbol on the front. Follow the simple instructions displayed below to quickly resolve the issue.
4 checks to get rid of the water tap message in the display of your washing machine.
1. Clean the water inlet filter

Step-by-step tutorial
The water inlet filter may be clogged. Follow this step to check it.
1. Turn the appliance off and disconnect the appliance.
2. Turn off the water tap
3. Remove the hose from the water tap
4. Clean the filter with a small brush under running water
5. Tip: For standard and Aqua-secure models:
* Clean the filter on the rear of the appliance
* Remove the hose
* Use pliers to remove the filter and clean it
6. Connect the hose and check for leaks
2. Check the supply hose
A blocked or kinked water supply hose might be the reason why your washing machine is not filling with water.
* Pull the appliance out slightly
* Untwist any visible kinks


3. Check the water tap and water pressure

Check the water pressure of the tap. Close the water tap and remove the hose.

Put a bucket below the tap and turn of the water tap.
Approximately 10 liters of water per minute should come out.
If the water pressure is too low, please contact your plumber to check the water installation.

4. Call a service professional for help
Is the washing machine still showing the tap symbol? After carrying out one or all of these actions, your washing machine shouldnÕt show the tap symbol. If the problem is still there, a service engineer might solve the issue.
What to do if water is not running in washing machine?
When your washing machine wonÕt fill with water, act! You can probably solve the problem yourself in most cases. Generally, this is a fairly simple laundry problem. So here is what you should check:
1. Checking the washing machine has water
Watch the video with the explanations about:
* Clean the water inlet filters
* Check the supply hose
Step-by-step tutorial Š How to check the water supply
For washing machines with Aqua-Stop

Turn off the water tap

Remove the hose from the water tap

Clear filter under running water.
Use a small brush to clean.

Connect the hose and checks for leaks
Check that there are no kinks in the cold water fill hose.

The supply hose may be kinked.
Check that there are no kinks in the cold water fill hose and the waste water hose by pulling the appliance out slightly.
Untwist any visible kinks or bends in these hoses. Move the appliance back and ensure correct placement..

2. Check the water pressure
How to check the water pressure
Check the water pressure directly from the tap using a bucket. Approximately 10 litres of water per minute should flow out of the tap when fully open.
Step-by-step guide: How to check the water pressure

Check the water pressure of the tap.
Close the water tap and remove the hose.
Put a bucket below the tap and turn of the water tap.
Approximately 10 liters of water per minute should come out.
If the water pressure is too low, please contact your plumber to check the water installation.

3. Check whether the door is locked
Please check whether the door is locked properly. Always make sure the door is firmly shut before starting a cycle. You should hear an audible click to indicate this. Check that there are no clothes stuck between the door and the housing that could be preventing the door from shutting properly, and be sure not to overfill the washing machine drum.
One more hint:
Some washing programmes e.g. with cottons, specially detect the load level after the programme has started to calculate the optimum amount of water for washing. Detection can take up to 2 minutes and no water is added during this time. After this delay the water will run in.
4. There is still no water running in the washing machine?
After carrying out one or all of these actions, your washing machine should be filled with water. If water is still not running in, you may need support by a Bosch service expert.


Why is my washing machine not spinning?
In some situation your washing machine does not start spinning or stops spinning suddenly. A blocked pump or kinked washing machine hose might be the reason. Please follow the tips below to solve this issue on your own.
1. Clean the pump

Step-by-step
1. Turn the appliance off.
2. Pull out the mains plug.
3. Open and remove the service flap.
4. Drain off all water using a drainage hose or by removing the pump cover slowly.
5. Clean the interior, the thread and the housing of the pump so that the impeller is able to rotate.
6. Refit the pump cover and screw back firmly.
7. To check the pump for leakage and the power of the pump, pour 1 litre of water into the detergent drawer.
8. Check for any leakage.
9. If the pump is sealed watertight, start the pumping programme.
2. The washing machine hoses are kinked or blocked
If your washing machine is not spinning properly, or not spinning at all, the issue could be a blocked or a kinked waste water hose. Follow the steps below to check if this is the issue.
1. Turn the appliance off.
2. Pull out the mains plug.
3. Check that the drainage hose has been installed correctly without any kinks.
4. Before loosening the hose clip on the siphon, place a bucket under the tap to avoid spills.
5. Carefully remove the drainage hose and pour the remaining water out of the drainage hose into the bucket.
6. Clean the drainage hose and the connecting piece of the siphon.
7. Hold the drainage hose in the bucket.
8. Select the "Drain" programme.
9. Connect the drainage hose to the siphon.
10. Check whether the draine hose is watertight.
3. Call a service professional for help
Is the washing machine still not spinning? After carrying out one or all of these actions, this issue should be solved. If the problem is still there, a service engineer might solve the issue.

Why are my clothes soaking wet after washing?
There might be several reasons why your laundry is coming out wet from your Bosch washing machine. To resolve the issue, please follow the advice shown in the video or consult the list below.
1. Check the load of your washing machine
The most common cause for clothes coming out of the drum soaking wet at the end of the cycle is a washing machine that is either not spinning at the optimum spin speed, or not spinning at all.Ź
2. Check why your washing machine is not draining
A kink or blockage in the waste water hose will affect the ability of your washing machine to drain water from the drum. Check that there are no kinks in the waste water hose by pulling the appliance out slightly and untwisting any visable kinks or bends in this hose
Why are error codes?

Error E16 / F16: Door open
Close the door. If the error canÕt be rectified, please contact our customer service and arrange a service appointment. You can reach us on the service number: <CustSerPhoneNo>. Or use our online appointment booking service.

Error E17 / F17: Water supply time exceeded
Open the tap. If the error canÕt be rectified, please contact our customer service and arrange a service appointment. You can reach us on the service number: <CustSerPhoneNo>. Or use our online appointment booking service.
Error E19 / F19: heating time exceeded
The fault connected with ŅError code E19 / F19: heating time exceeded" canÕt be rectified by itself. Please contact our customer service department and arrange a service appointment. You can reach us on the service number: <CustSerPhoneNo>. Or use our online appointment booking service.

Error E20 / F20: unexpected heating
Carry out a reset by turning the machine on and off. If the error canÕt be rectified, please contact our customer service department and arrange a service appointment. You can reach us on the service number: <CustSerPhoneNo>. Or use our online appointment booking service.
Error E23 / F23: Aquastop activated
The fault connected with ŅError code E23 / F23: Aquastop activated" canÕt be rectified by itself. Please contact our customer service and arrange a service appointment. You can reach us on the service number: <CustSerPhoneNo>. Or use our online appointment booking service.
Error E25 / F25: turbidity sensor faulty
The fault connected with ŅError code E25 / F25: turbidity sensor faulty" canÕt be rectified by itself. Please contact our customer service and arrange a service appointment. You can reach us on the service number: <CustSerPhoneNo>. Or use our online appointment booking service.

Error E26 / F26: analogue pressure sensor faulty
The fault connected with ŅError code E26 / F26: analogue pressure sensor faulty" canÕt be rectified by itself. Please contact our customer service and arrange a service appointment. You can reach us on the service number: <CustSerPhoneNo>. Or use our online appointment booking service.

Error F27: Pressure sensor faulty
The fault connected with ŅError code E27 / F27: pressure sensor faulty" canÕt be rectified by itself. Please contact our customer service and arrange a service appointment. You can reach us on the service number: <CustSerPhoneNo>. Or use our online appointment booking service.
Error E28 / F28: flow sensor faulty
The fault connected with ŅError code E28 / F28: flow sensor faulty" canÕt be rectified by itself. Please contact our customer service and arrange a service appointment. You can reach us on the service number: <CustSerPhoneNo>. Or use our online appointment booking service.
Cleaning Washing Machine
How can I clean my washing machine with household products?
YouÕd like some tips on cleaning your washing machine as gently as possible, perhaps using household products? Essentially, the approach is very commendable. Nevertheless, we advise using the Bosch recommended washing machine cleaner. WeÕve tested it in Bosch washing machines and are convinced that it provides optimum cleaning results.
We advise you not to clean your washing machine with household products. Cleaning products that contain acid or vinegar can attack the rubber parts of your appliance. Primarily, make sure that you use the right amount of washing detergent. Please see the detergent manufacturerÕs instructions.

Can I clean my washing machine with vinegar?
You might have heard that electrical appliances can be descaled or cleaned with vinegar and want to use it on your washing machine. We advise you not to do this. Vinegar is not recommended because it causes too much damage to the rubber parts in the machine.
We advise you to use the Bosch recommended washing machine cleaner. WeÕve tested it in Bosch washing machines and are convinced that it provides optimum cleaning results. That way, youÕll have prolonged enjoyment with your washing machine.

Can I clean my washing machine with dishwasher tabs?
You might think that using dishwasher tablets might also work in the washing machine. Cleaning the washing machine with dishwasher tabs is not a good idea and we advise against it strongly.
Rather, use Bosch washing machine cleaner. This has been tested in Bosch washing machines and provides optimum cleaning results. In doing so, you protect your machine and can look forward to the best washing results in future.

Can I clean my washing machine with citric acid?
You might have heard that citric acid removes limescale and want to clean your washing machine with it. Unfortunately, this isnÕt a good idea. Citric acid isnÕt recommended for cleaning your washing machine. It attacks the rubber parts of the machine and causes faster wear.
Instead, use Bosch washing machine cleaner. This has been tested in Bosch washing machines and ensures optimal results.
How can I clean the pump in my washing machine?
Cleaning the pump in your washing machine is easier than you think. First, unplug the washing machine and make sure that there is no power to it. Open the service flap and let the remaining water in the drain hose run off. Unscrew the pump cover and check carefully to ensure there are no foreign objects in the pump.
If the impeller canÕt be turned, something could have become jammed in it. In this case, contact customer service on <CustSerPhoneNo>. Watch our video with an instruction and tips on how to unblock the pump in your Bosch washing machine.
How can I clean the filter in the washing machine?
Cleaning the filter in your washing machine is very easy. First, unplug the washing machine and make sure that there is no power to it. Unscrew the water supply and lay a towel under it. Now open the service flap and let off the water through the pipe. Next, unscrew the pump cover and fluff filter. Carefully check to see if there are any foreign objects in the pump.
If the impeller canÕt be turned, something could have become jammed in it. In this case, contact the customer service department on <CustSerPhoneNo>. Watch our video with an instruction and tips on how to clean the filter in your Bosch washing machine.

How can I clean the rubber in the washing machine?
To clean the rubber in your washing machine, you just need a cloth and warm water. Wash the rubber thoroughly. Aggressive cleaners arenÕt necessary. These can attack the rubber. You see: caring for your washing machine is really simple.
How can I clean the soap dispenser in the washing machine?
A clean washing machine soap dispenser contributes considerably to hygienic washing. You should therefore clean the draw approximately every two months and remove any washing powder and conditioner residues. This avoids unpleasant odours and bacteria from forming.
With stubborn dirt, clean the draw in the following order: completely remove the draw from the machine by operating the lock in the middle. Allow it to soak in a washbasin and remove the residues with a cleaning cloth or small brush, for example an old toothbrush. For stubborn deposits such as limescale, please use the appropriate cleaner such as the washing machine cleaner recommended by Bosch.
How do I clean the washing machine seal?
To clean your washing machineÕs seal, you will need a cloth and warm water. Abrasive cleaners are not necessary. These can attack the rubber. Wipe around the seal with a damp cloth until itÕs clean. ThatÕs it! As you can see, sometimes, the simplest things are the best.
How do I clean the washing machine drum?
To clean the drum in your washing machine, weÕve developed a washing machine cleaner. The Bosch washing machine cleaner is ideal for removing detergent residues from the drum and thereby avoid unpleasant odours forming. This ensures a hygienic, clean wash and can improve your washing results.
You should clean your washing machine drum approximately every three months for optimal care. Please follow the instructions for our washing machine cleaner.
How can I clean the drain pump in my washing machine?
Before cleaning the drain pump in your washing machine itÕs important to ensure that the power has been disconnected. Open the service flap on the machine and let the water run off from the tube. You can now unscrew the pump cover. Place a towel underneath it in case any remaining water runs out. Carefully check for foreign objects in the pump.
If the impeller canÕt be turned, something could have become jammed in the pump. In this case, contact the customer service department on <CustSerPhoneNo>. Watch our video with an instruction and tips on how to clean the filter in your Bosch washing machine.
How do I clean the washing machine after dyeing?
You want to dye clothes and textiles? Ideally, you shouldnÕt do this in the washing machine. Cleaning the washing machine after dyeing is usually very difficult and unattractive dye residues can often remain in the draw or on worn rubber parts. That way, youÕll be safe.
If you really have no other option than use the washing machine for dyeing, wash, for example, cleaning cloths at a high temperature with plenty of detergent in the next wash cycle. In this way, dye residues in the washing machine can be absorbed as well as possible. ?

Descale Washing Machine
Washing machine descaling Š what do I need to watch out for?
Descale your washing machine regularly for optimal washing results and to ensure a long machine life. Here is an overview of all questions and answers about descaling your washing machine properly.
Can I descale the washing machine with vinegar?
We advise against descaling your washing machine with vinegar. ItÕs too aggressive and can attack the rubber parts. We recommend you use Bosch washing machine cleaner instead. This has been tested in Bosch washing machines and provides optimal cleaning results.
Be sure to use the correct amount of detergent. Please follow the washing machine manufacturerÕs instructions.

Can I descale the washing machine with citric acid?
Descaling your washing machine? Avoid using citric acid! ThereÕs a Bosch recommended washing machine cleaner for cleaning. ItÕs been tested in Bosch washing machines and provides optimal cleaning results.
We advise you not to descale your washing machine with household products that contain acid or vinegar. These can attack the rubber parts of the machine. Primarily, make sure that you donÕt use too little washing detergent. Please see the detergent manufacturerÕs instructions.
How can I protect my washing machine with hard water?
YouÕre worried about your washing machine because youÕve got very hard water? We recommend cleaning and descaling your washing machine with the specially developed washing machine cleaner. That way, you ensure optimal hygiene when washing and excellent results.
Please follow the instructions for the cleaner. That way, youÕll be able to enjoy your washing machine for a long time and wash with confidence.
How often should I descale my washing machine?
How often you should descale your washing machine depends on how hard the water is and the detergent used. We recommend using the washing machine cleaner developed specially for the purpose every 3 months.
Please follow the instructions for the cleaner. That way, youÕll be able to enjoy the feeling of hygienically clean clothes for longer.
	How can I protect my washing machine from scale?
If you want to prevent limescale forming in your washing machine, use sufficient detergent and descale every 3 months using the Bosch tested washing machine cleaner. Please follow the dosage recommendations of the detergent manufacturer.
Are there any household products I can use to descale the washing machine?
YouÕre thinking of descaling your washing machine using standard household products. We advise you not to descale your washing machine with household products that contain acid or vinegar. These can attack the rubber parts of the machine.
Primarily, make sure that you use sufficient washing detergent and descale your machine regularly with washing machine cleaner tested by Bosch. Please follow your detergent manufacturerÕs instructions to avoid unnecessary build up of limescale.
Is there a limescale filter for my washing machine?
You might have heard of using limescale filters for washing machines to protect from a build up of deposits. Bosch doesnÕt offer limescale filters for washing machines. Instead, we recommend that you descale your machine every three months. This is the most cost effective solution.
If, nevertheless, you are interested in having a limescale filter for your washing machine, we recommend you consult a specialist to help you quickly find a suitable solution.
Washing machine smells


Washing machine smells. What can I do?
YouÕve got the feeling that strange smells are coming from your washing machine? This is where you can find an overview of all the questions and answers about quickly removing unpleasant smells from your washing machine or washed laundry.
What can I do when my washing machine smells bad?
Do you have the feeling that your washing machine smells bad? It is possible if you often wash at low temperatures and with small amounts of detergent. In this case, unpleasant smells can develop in the machine or your laundry. You should therefore wash regularly at 60¼ C or higher and also use the correct amount of detergent, in accordance with the manufacturer and amount of laundry.
In addition, itÕs advisable to use the washing machine cleaner tested by Bosch to clean your machine. This helps removes unpleasant smells and avoids them building up in future.
What causes the smell in my washing machine?
YouÕve noticed a smell in the washing machine? That shouldnÕt happen but can certainly occur if you wash a lot at low temperatures and use a small amount of detergent. You should therefore wash regularly at 60¼ C or higher and also use the correct amount of detergent, in accordance with the manufacturer and amount of laundry.
Apart from that, we recommend you use the washing machine cleaner tested by Bosch. Please also check the water outlet of your washing machine. Smells sometimes occur when water runs back into the machine. Make sure this isnÕt the case in your house.
What should I do when my new washing machine smells?
YouÕve purchased a new machine and now you have the impression that it smells? The truth is, new machines always have a certain smell, or new smell that canÕt escape when the machine is packaged up. These smells evaporate during the first few washes and arenÕt harmful to health.
The perception of the unpleasant smell gets less and less with every wash. Let the drum air additionally to help this process.
Does vinegar help when my washing machine smells?
If your washing machine smells, please donÕt use vinegar. ItÕs too aggressive and can attack the rubber parts. Instead, make sure that the drum is continuously aired and use the washing machine cleaner recommended by Bosch. That should be enough to cause the smell to disappear quickly.
What can I do about my washing machine trap smelling?
YouÕve got the feeling that a smell is trapped in the machine? The reason for trapped smells in your washing machine could be that water isnÕt running out. We recommend you make an appointment with a service engineer. Make an appointment by calling <CustSerPhoneNo> or directly, online.
What can I do when the inside of my washing machine smells?
You have the feeling, the inside of your washing machine smells? That can occur if you wash a lot at low temperatures and use a small amount of detergent. Unpleasant smells can then build up in the machine or your laundry. You should therefore wash regularly at 60¼ C or higher and also use the correct amount of detergent, in accordance with the manufacturer and amount of laundry.
In addition, we recommend you use washing machine tested by Bosch. Please also check the water discharge of the washing machine. Is everything properly tightened and no water run back into the machine? If youÕve excluded all these potential sources, your washing machine should smell normal again.
What can I do if my clothes smell when they come out of the washing machine?
If your clothes smell when they come out of the washing machine, this can be for various reasons. It could be caused by washing regularly at low temperatures or wrong dosing of the detergent. Laundry that isnÕt taken out of the drum at the end of the programme can quickly develop unpleasant smells.
Modern breathable fabrics such as sport clothing or special machine-washable textiles should be treated with the appropriate detergent to ensure that bacteria are completely removed. Bacteria can be responsible for odours in textiles as well as in the washing machine. We recommend you use a hygienic conditioner to avoid this.
What should I do when my washing machine smells of rotten eggs?
If your washing machine smells like rotten eggs, check the machineÕs water supply and drain hoses for a quick remedy. The smell can come from the water inlet or blocked drain system. Constantly washing at low temperatures and with small amounts of detergent can also lead to unpleasant smells in the machine or your laundry.
Take care to wash regularly at 60” C or higher and keep to the right dose of detergent, in accordance with the manufacturer and amount of laundry. In addition, we recommend using the Bosch tested washing machine cleaner to avoid all types of smell.
What should I do when my washing machine smells?
If your washing machine smells, the reason could be frequent washing at low temperatures and using too little detergent. Therefore, wash regularly at 60” C or higher and use the correct amount of detergent, in accordance with the manufacturer and the amount of laundry.
In addition, we recommend you use the Bosch recommended washing machine cleaner. If itÕs more of a charred smell, turn the machine of immediately and call customer service on <CustSerPhoneNo>. This is your expert contact who will be able to quickly help you.
Can domestic cleaners help when my washing machine smells?
If your washing machine smells, we advise against the use of domestic cleaners. The accumulation of smells in the laundry and washing machine can have various causes. For example, frequent washing at low temperatures or incorrect dosage of the detergent. You should, therefore, wash regularly at 60” C or higher and use the correct dosage of detergent. Follow the manufacturerÕs recommendations on dosage and the quantity of laundry.
In addition, we recommend using the Bosch tested washing machine cleaner. If you want to be really sure, please check that the drain hose is clear and that water canÕt run back into the machine. This can also be the reason that your washing machine smells. Domestic cleaners wonÕt help here.
Washing machine drum

Problems with the washing machine drum Š what can I do about them?
ThereÕs something wrong with your washing machine drum? Here, youÕll find all the possible reasons that the drum in your washing machine isnÕt working properly and the appropriate solutions:
Why does my washing machine have a transport lock?
When you purchase a new washing machine, itÕs fitted with a transport lock to protect the machine against damage in transit. When you get your new washing machine, remove the transport lock and keep it safe. You can use it again if you move.
What should I do if the washing machine drum doesnÕt turn?
If your washing machine drum doesnÕt turn, there are various possibilities. Is it a new machine? If so, it could be that the transport lock needs to be removed. If thatÕs not the case, we recommend you call a service engineer on <CustSerPhoneNo> or use our online appointment booking service.
My washing machine drum is making a grinding noise. What can I do?
If your washing machine drum makes a grinding noise, there are various possible reasons that, unfortunately, you canÕt resolve yourself. We recommend you call a service engineer on <CustSerPhoneNo> or use our online appointment booking service. The engineer will be able to help and quickly find a solution.
What can I do when my washing machine drum doesnÕt turn any more?
If your washing machine drum isnÕt turning any more, there are various possible reasons for this that, unfortunately, you canÕt resolve yourself. We recommend you call a service engineer on <CustSerPhoneNo> or use our online appointment booking service.
The washing machine bearings are broken. What can I do?
If your washing machine bearings are broken, you should rely on the expertise and technical knowledge of an expert. With defective washing machine drum bearings, we advise you to call a service engineer on <CustSerPhoneNo> or use our online appointment booking service.

My washing machine drum is loose and banging. What can I do?
If your washing machine drum is loose, there is, unfortunately, nothing you can do yourself. We therefore advise you to rely on the knowledge of an expert and contact our customer service on <CustSerPhoneNo>. Make an appointment with one of our service engineers or use the online appointment booking service. You can be sure of rapid service.

How can I change my washing machine bearings?
If your washing machine bearings need replacing, you should get in touch with a professional. Please call one of our customer service technicians on <CustSerPhoneNo> or make an appointment online.
What should I do when the washing machine drum is stuck?
If your washing machine drum is stuck and wonÕt turn any more, you should rely on the knowledge of an expert. We advise you to call a customer service technician on 089 / 59 339 339 <CustSerPhoneNo> or make an appointment online.
The drum in my washing machine is loose. What can I do?
If your washing machine drum is loose, there is, unfortunately, nothing you can do yourself. The best thing is to get in touch with an expert. We recommend you call one of our customer service technicians on <CustSerPhoneNo> to arrange an appointment or book it online.

What can I do if my washing machine drum is banging?
You can hear banging and you think the drum in your washing machine is banging? Unfortunately, you canÕt do anything yourself in this case. YouÕre better off trusting the competence of an expert. Better, call a customer service technician on <CustSerPhoneNo>. And of course, you can use our online appointment booking service.