tweet_id,airline_sentiment,airline_sentiment_confidence,negativereason,negativereason_confidence,airline,name,retweet_count,text,tweet_created,latitude,longitude 5.70306133677761E+017,neutral,1,,,Virgin America,cairdin,0,@VirginAmerica What @dhepburn said.,2015-02-24 11:35:52 -0800,35.8884551937207,-119.273780961654 5.70301130888122E+017,positive,0.3486,,0,Virgin America,jnardino,0,@VirginAmerica plus you've added commercials to the experience... tacky.,2015-02-24 11:15:59 -0800,37.7709712276058,-119.941025385876 5.70301083672814E+017,neutral,0.6837,,,Virgin America,yvonnalynn,0,@VirginAmerica I didn't today... Must mean I need to take another trip!,2015-02-24 11:15:48 -0800,35.6848625431337,-119.709298699672 5.70301031407624E+017,negative,1,Bad Flight,0.7033,Virgin America,jnardino,0,"@VirginAmerica it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces & they have little recourse",2015-02-24 11:15:36 -0800,37.0611594313483,-119.279134783103 5.70300817074463E+017,negative,1,Can't Tell,1,Virgin America,jnardino,0,@VirginAmerica and it's a really big bad thing about it,2015-02-24 11:14:45 -0800,36.7905874093838,-120.867751937439 5.70300767074181E+017,negative,1,Can't Tell,0.6842,Virgin America,jnardino,0,"@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing. it's really the only bad thing about flying VA",2015-02-24 11:14:33 -0800,36.2266530688566,-119.290923331521 5.70300616901321E+017,positive,0.6745,,0,Virgin America,cjmcginnis,0,"@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :)",2015-02-24 11:13:57 -0800,33.7781638562271,-119.565304999117 5.70300248553349E+017,neutral,0.634,,,Virgin America,pilot,0,"@VirginAmerica Really missed a prime opportunity for Men Without Hats parody, there. https://t.co/mWpG7grEZP",2015-02-24 11:12:29 -0800,36.4852392456091,-119.301841113315 5.70299953286943E+017,positive,0.6559,,,Virgin America,dhepburn,0,"@virginamerica Well, I didn't…but NOW I DO! :-D",2015-02-24 11:11:19 -0800,36.2089682989336,-119.087949774393 5.70295459631264E+017,positive,1,,,Virgin America,YupitsTate,0,"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me.",2015-02-24 10:53:27 -0800,37.6944747471073,-119.006905969324 5.70294189143032E+017,neutral,0.6769,,0,Virgin America,idk_but_youtube,0,@VirginAmerica did you know that suicide is the second leading cause of death among teens 10-24,2015-02-24 10:48:24 -0800,34.2443698516394,-119.833613613462 5.70289724453216E+017,positive,1,,,Virgin America,HyperCamiLax,0,@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D,2015-02-24 10:30:40 -0800,39.7505876872789,-119.373542553111 5.70289584061481E+017,positive,1,,,Virgin America,HyperCamiLax,0,@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p,2015-02-24 10:30:06 -0800,37.6129168436768,-118.949333043514 5.70287408438121E+017,positive,0.6451,,,Virgin America,mollanderson,0,@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn,2015-02-24 10:21:28 -0800,37.4781381595334,-119.186405594643 5.70285904809599E+017,positive,1,,,Virgin America,sjespers,0,@VirginAmerica Thanks!,2015-02-24 10:15:29 -0800,35.1836907585619,-119.406582804196 5.70282469121008E+017,negative,0.6842,Late Flight,0.3684,Virgin America,smartwatermelon,0,@VirginAmerica SFO-PDX schedule is still MIA.,2015-02-24 10:01:50 -0800,39.3962656868958,-119.871595278592 5.70277724385735E+017,positive,1,,,Virgin America,ItzBrianHunty,0,@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo,2015-02-24 09:42:59 -0800,39.1690551848314,-119.719582984853 5.70276917301137E+017,negative,1,Bad Flight,1,Virgin America,heatherovieda,0,@VirginAmerica I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!,2015-02-24 09:39:46 -0800,35.8513036955112,-120.013404812733 5.70270684619923E+017,positive,1,,,Virgin America,thebrandiray,0,I ❤️ flying @VirginAmerica. ☺️👍,2015-02-24 09:15:00 -0800,37.2096834112741,-119.406559330143 5.70267956648792E+017,positive,1,,,Virgin America,JNLpierce,0,@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.,2015-02-24 09:04:10 -0800,35.499500985569,-119.818536588154 5.70265883513385E+017,negative,0.6705,Can't Tell,0.3614,Virgin America,MISSGJ,0,@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???,2015-02-24 08:55:56 -0800,35.7040470419597,-119.062047198165 5.70264145116819E+017,positive,1,,,Virgin America,DT_Les,0,@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA,2015-02-24 08:49:01 -0800,35.6617643533666,-118.894633032236 5.70259420287869E+017,positive,1,,,Virgin America,ElvinaBeck,0,@VirginAmerica I love the hipster innovation. You are a feel good brand.,2015-02-24 08:30:15 -0800,36.8790530949135,-120.165871598566 5.7025882229758E+017,neutral,1,,,Virgin America,rjlynch21086,0,@VirginAmerica will you be making BOS>LAS non stop permanently anytime soon?,2015-02-24 08:27:52 -0800,34.6609716336487,-120.385953819076 5.70256553502069E+017,negative,1,Customer Service Issue,0.3557,Virgin America,ayeevickiee,0,@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet,2015-02-24 08:18:51 -0800,35.6011376106776,-119.464092875855 5.70249102404923E+017,negative,1,Customer Service Issue,1,Virgin America,Leora13,0,@VirginAmerica status match program. I applied and it's been three weeks. Called and emailed with no response.,2015-02-24 07:49:15 -0800,37.8573486995116,-118.967687524015 5.70239632807371E+017,negative,1,Can't Tell,0.6614,Virgin America,meredithjlynn,0,@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail,2015-02-24 07:11:37 -0800,35.1397536592535,-119.964031422741 5.70217831557677E+017,neutral,0.6854,,,Virgin America,AdamSinger,0,@VirginAmerica do you miss me? Don't worry we'll be together very soon.,2015-02-24 05:44:59 -0800,38.7561969508448,-119.696871557478 5.70207886493782E+017,negative,1,Bad Flight,1,Virgin America,blackjackpro911,0,@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS,2015-02-24 05:05:28 -0800,36.2687679220696,-119.903866576286 5.70124596180955E+017,neutral,0.615,,0,Virgin America,TenantsUpstairs,0,@VirginAmerica LAX to EWR - Middle seat on a red eye. Such a noob maneuver. #sendambien #andchexmix,2015-02-23 23:34:30 -0800,37.495973501199,-120.549658144907 5.70114021854212E+017,negative,1,Flight Booking Problems,1,Virgin America,jordanpichler,0,"@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢",2015-02-23 22:52:29 -0800,34.4220880954538,-119.30927181644 5.7009470137147E+017,neutral,1,,,Virgin America,JCervantezzz,0,@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?,2015-02-23 21:35:43 -0800,38.2295378505578,-119.369165784461 5.70088404156699E+017,negative,1,Customer Service Issue,1,Virgin America,Cuschoolie1,0,"@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!",2015-02-23 21:10:41 -0800,36.3162660294388,-119.216157396466 5.70084582780899E+017,negative,1,Customer Service Issue,1,Virgin America,amanduhmccarty,0,"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(",2015-02-23 20:55:30 -0800,30.5784365515224,-119.480761510053 5.70076792993612E+017,positive,1,,,Virgin America,NorthTxHomeTeam,0,@VirginAmerica this is great news! America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews,2015-02-23 20:24:33 -0800,33.0521893333504,-119.610542997524 5.70051991277343E+017,neutral,0.6207,,,Virgin America,miaerolinea,0,Nice RT @VirginAmerica: Vibe with the moodlight from takeoff to touchdown. #MoodlitMonday #ScienceBehindTheExperience http://t.co/Y7O0uNxTQP,2015-02-23 18:46:00 -0800,38.4901678320561,-119.342619675858 5.70051381534396E+017,positive,1,,,Virgin America,Nicsplace,0,@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday,2015-02-23 18:43:35 -0800,38.1240049912029,-119.335127389874 5.70045393565692E+017,positive,1,,,Virgin America,Nicsplace,0,"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!",2015-02-23 18:19:47 -0800,38.1866476929683,-119.632203599826 5.70038941497193E+017,neutral,0.6791,,0,Virgin America,elisha_malulani,0,@VirginAmerica when can I book my flight to Hawaii??,2015-02-23 17:54:09 -0800,37.6162782708138,-120.186798235538 5.70035876845085E+017,negative,1,Customer Service Issue,1,Virgin America,DannyDouglass,0,@VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk,2015-02-23 17:41:58 -0800,34.7463568222741,-119.344415404144 5.70033593394668E+017,positive,0.6639,,,Virgin America,jamesferrandini,0,"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr",2015-02-23 17:32:54 -0800,36.638189984442,-119.927537918548 5.70025482344899E+017,negative,0.6688,Flight Booking Problems,0.6688,Virgin America,will_lenzenjr,0,"@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?",2015-02-23 17:00:40 -0800,38.0635517663274,-120.042167562055 5.70016304284901E+017,neutral,1,,,Virgin America,GottAmanda,0,@VirginAmerica plz help me win my bid upgrade for my flight 2/27 LAX--->SEA!!! 🍷👍💺✈️,2015-02-23 16:24:11 -0800,36.2699548164594,-119.922513531238 5.70015408788415E+017,neutral,0.6578,,0,Virgin America,KGervaise,0,@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp,2015-02-23 16:20:38 -0800,32.7053689420421,-119.109627179173 5.70013523650048E+017,neutral,1,,,Virgin America,papamurat,0,@VirginAmerica are flights leaving Dallas for Seattle on time Feb 24?,2015-02-23 16:13:09 -0800,38.1288323489141,-119.863655587487 5.7001225754907E+017,positive,1,,,Virgin America,arieldaie,0,@VirginAmerica I'm #elevategold for a good reason: you rock!!,2015-02-23 16:08:07 -0800,39.4794637046711,-118.954990375125 5.70011341483844E+017,neutral,0.6799,,,Virgin America,vacations7,0,@VirginAmerica DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx,2015-02-23 16:04:28 -0800,35.2874177703462,-119.369602857077 5.70010571707257E+017,positive,1,,,Virgin America,ChelseaPoe666,0,@VirginAmerica wow this just blew my mind,2015-02-23 16:01:25 -0800,37.0657393012251,-119.390016292195 5.70010539499393E+017,neutral,1,,,Virgin America,BobGlavinVO,0,@VirginAmerica @ladygaga @carrieunderwood After last night #tribute #SoundOfMusic #Oscars2015 @ladygaga! I think @carrieunderwood agree,2015-02-23 16:01:17 -0800,38.0746220924808,-119.492740332136 5.70009713447825E+017,neutral,0.6436,,,Virgin America,lisaaiko,0,@VirginAmerica @ladygaga @carrieunderwood All were entertaining,2015-02-23 15:58:00 -0800,35.48621296277,-119.621885585677 5.70009035455345E+017,neutral,0.6764,,0,Virgin America,grantbrowne,0,"@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows ""On Time"" not ""In Flight"". Thanks.",2015-02-23 15:55:18 -0800,40.5136128433902,-119.906014063645 5.70006886012973E+017,positive,0.657,,,Virgin America,joyabsalon,0,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood,2015-02-23 15:46:46 -0800,37.501110179467,-120.158124373623 5.70004391731847E+017,neutral,1,,,Virgin America,2v,0,@VirginAmerica wish you flew out of Atlanta... Soon?,2015-02-23 15:36:51 -0800,36.3640660194054,-119.805478703074 5.70001194900427E+017,neutral,0.7118,,0,Virgin America,KSmithFoundHere,0,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews. Hands down.,2015-02-23 15:24:09 -0800,36.1926982527052,-118.664978495402 5.70000071644873E+017,neutral,1,,,Virgin America,papamurat,0,@VirginAmerica Will flights be leaving Dallas for LA on February 24th?,2015-02-23 15:19:41 -0800,38.5991871292463,-119.725643081306 5.69996412286583E+017,negative,0.6939,Flight Booking Problems,0.6939,Virgin America,murphicus,0,@VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx!,2015-02-23 15:05:09 -0800,36.1636959339158,-119.988830538006 5.69996245462159E+017,positive,1,,,Virgin America,VinnieFerra,0,@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures,2015-02-23 15:04:29 -0800,35.6458172366,-119.447052876783 5.69990222609412E+017,positive,0.635,,,Virgin America,KevinDemsi,0,@VirginAmerica @ladygaga @carrieunderwood I'm Lady Gaga!!! She is amazing! 😊,2015-02-23 14:40:33 -0800,33.0238679086729,-119.974442139589 5.69990163209851E+017,neutral,0.7007,,,Virgin America,giffgaffman,0,@VirginAmerica @ladygaga @carrieunderwood - Carrie!,2015-02-23 14:40:19 -0800,36.7976411748107,-119.068728560976 5.69989504431317E+017,neutral,1,,,Virgin America,HanlonBrothers,0,@VirginAmerica New marketing song? https://t.co/F2LFULCbQ7 let us know what you think?,2015-02-23 14:37:42 -0800,35.3308090361391,-119.444683626158 5.69989321698075E+017,neutral,1,,,Virgin America,emilybg78,0,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews first but Lady Gaga wow'd me last night. Carrie? Meh.,2015-02-23 14:36:58 -0800,35.5865440050405,-119.018581179593 5.69989034501501E+017,negative,1,Customer Service Issue,1,Virgin America,rachie1126,0,@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!,2015-02-23 14:35:50 -0800,39.367046077602,-118.57311303192 5.69987622484849E+017,neutral,0.6858,,,Virgin America,adawson66,0,"@VirginAmerica @ladygaga @carrieunderwood all are great , but I have to go with #CarrieUnderwood 😍👌",2015-02-23 14:30:13 -0800,36.7729127359707,-118.82776783572 5.69986782567072E+017,neutral,1,,,Virgin America,SocialPLC,0,"@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!",2015-02-23 14:26:53 -0800,38.7468979001176,-119.43592341748 5.69986348041548E+017,positive,1,,,Virgin America,jeffreymace01,0,@VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics!,2015-02-23 14:25:09 -0800,37.8408859233005,-119.18588131938 5.69982307634795E+017,neutral,0.6814,,0,Virgin America,1stcrown,0,@VirginAmerica Flight 0736 DAL to DCA 2/24 2:10pm. Tried to check in could not. Status please.,2015-02-23 14:09:06 -0800,37.0064947662944,-118.888435942982 5.69976620158579E+017,negative,1,Customer Service Issue,1,Virgin America,onerockgypsy,0,@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/,2015-02-23 13:46:30 -0800,40.5191787122769,-120.011231621543 5.69973821396152E+017,negative,1,Late Flight,0.6789,Virgin America,noelduan,0,"@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?",2015-02-23 13:35:23 -0800,38.3864431239432,-119.75187661598 5.69972508499284E+017,positive,0.6922,,,Virgin America,Travelzoo,0,@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV,2015-02-23 13:30:10 -0800,36.7939421516746,-119.370188676451 5.69967019958731E+017,negative,1,Lost Luggage,1,Virgin America,gianagon,0,@VirginAmerica everything was fine until you lost my bag,2015-02-23 13:08:21 -0800,33.4055018536872,-119.903959515812 5.69961866224652E+017,neutral,1,,,Virgin America,bxchen,0,@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?,2015-02-23 12:47:52 -0800,38.8188234724872,-120.319593313651 5.69949891163615E+017,neutral,0.6492,,0,Virgin America,seimatrun,0,@VirginAmerica I emailed your customer service team. Let me know if you need the tracking number.,2015-02-23 12:00:17 -0800,37.9255050257646,-119.194532951798 5.69948966873371E+017,neutral,1,,,Virgin America,jamied7,0,"@VirginAmerica hi I just booked a flight but need to add baggage, how can I do this?",2015-02-23 11:56:37 -0800,37.7017562128984,-119.074021509311 5.69946362126602E+017,negative,1,Flight Attendant Complaints,0.3516,Virgin America,seimatrun,0,@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt,2015-02-23 11:46:16 -0800,35.1139660180154,-118.994593033197 5.69942903683813E+017,positive,1,,,Virgin America,mrmichaellay,0,"@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this.",2015-02-23 11:32:31 -0800,38.1124397759203,-118.851346956501 5.69941957490774E+017,positive,1,,,Virgin America,TaylorLumsden,0,@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?,2015-02-23 11:28:46 -0800,39.1608576563722,-119.423423513358 5.69940834994401E+017,neutral,1,,,Virgin America,campusmoviefest,0,"@VirginAmerica Or watch some of the best student films in the country at 35,000 feet! #CMFat35000feet http://t.co/KEK5pDMGiF",2015-02-23 11:24:18 -0800,33.2444832258067,-119.787928455562 5.69940323746517E+017,neutral,1,,,Virgin America,TaylorLumsden,0,@VirginAmerica first time flying you all. do you have a different rate/policy for media Bags? Thanks,2015-02-23 11:22:16 -0800,32.6178471445025,-119.818810620925 5.69935232033366E+017,negative,1,Customer Service Issue,1,Virgin America,meme_meng,0,@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you.,2015-02-23 11:02:02 -0800,37.9170819859551,-119.978998016015 5.69934395865494E+017,neutral,1,,,Virgin America,kyle_romanoff,0,@VirginAmerica what happened to Doom?!,2015-02-23 10:58:43 -0800,34.8792840402628,-119.269967518028 5.69933816963342E+017,negative,1,Customer Service Issue,1,Virgin America,GunsNDip,0,@VirginAmerica why can't you supp the biz traveler like @SouthwestAir and have customer service like @JetBlue #neverflyvirginforbusiness,2015-02-23 10:56:25 -0800,35.6494736742645,-119.53175648439 5.69933777931145E+017,positive,1,,,Virgin America,artisticwritr87,0,@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G,2015-02-23 10:56:16 -0800,34.1176198334614,-119.953383188293 5.6993340550631E+017,negative,0.6792,Late Flight,0.3477,Virgin America,arieldaie,0,@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(,2015-02-23 10:54:47 -0800,36.8176984460097,-119.300947973537 5.69933360564343E+017,negative,1,Can't Tell,1,Virgin America,GunsNDip,0,@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness,2015-02-23 10:54:36 -0800,41.4088779976264,-119.292539732532 5.69929243146088E+017,negative,1,Can't Tell,1,Virgin America,GunsNDip,0,@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin,2015-02-23 10:38:14 -0800,33.5480074089598,-119.158439876834 5.69926998824395E+017,negative,1,Flight Booking Problems,1,Virgin America,jsatk,0,@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R,2015-02-23 10:29:19 -0800,33.9531512461877,-120.026148552143 5.6992339499042E+017,neutral,0.6705,,0,Virgin America,serenaklal,0,@VirginAmerica Can't bring up my reservation online using Flight Booking Problems code,2015-02-23 10:15:00 -0800,35.7248036523673,-120.041772490436 5.69922008588222E+017,neutral,1,,,Virgin America,openambit1,0,@VirginAmerica Random Q: what's the distribution of elevate avatars? I bet that kitty has a disproportionate share http://t.co/APtZpuROp4,2015-02-23 10:09:30 -0800,35.8945045066514,-119.560597532037 5.69920824905306E+017,neutral,0.6545,,0,Virgin America,cabowine,0,@VirginAmerica I <3 Flying VA But Life happens and I am trying to #change my trip JPERHI Can you help.VA home page will not let me ?,2015-02-23 10:04:47 -0800,36.1172733894555,-119.041008175726 5.69919041244148E+017,negative,1,Can't Tell,0.6513,Virgin America,MaryAnnTaylorT,0,@VirginAmerica Why is the site down? When will it be back up?,2015-02-23 09:57:42 -0800,37.1315879256593,-119.781948555369 5.69915941192016E+017,neutral,1,,,Virgin America,RamotControl,0,"@VirginAmerica ""You down with RNP?"" ""Yeah you know me!""",2015-02-23 09:45:23 -0800,39.2730105833439,-119.120712872383 5.69913339427435E+017,neutral,0.6639,,0,Virgin America,losermelon,0,"@VirginAmerica hi, i did not get points on my elevate account for my most recent flight, how do i add the flight and points to my account?",2015-02-23 09:35:03 -0800,38.2024421070677,-118.76128465976 5.69911816937034E+017,negative,1,Cancelled Flight,1,Virgin America,AlisonK33774854,0,@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .,2015-02-23 09:29:00 -0800,36.5571861484558,-119.260581603514 5.69911674158731E+017,negative,1,Late Flight,1,Virgin America,GunsNDip,0,"@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin",2015-02-23 09:28:26 -0800,36.6872708212747,-119.883250876269 5.69911218942517E+017,neutral,0.6765,,0,Virgin America,yazdanagh,0,@VirginAmerica why is flight 345 redirected?,2015-02-23 09:26:37 -0800,37.4489171682107,-120.412851583878 5.69910981868061E+017,negative,1,Customer Service Issue,0.6863,Virgin America,MerchEngines,0,"@VirginAmerica Is it me, or is your website down? BTW, your new website isn't a great user experience. Time for another redesign.",2015-02-23 09:25:41 -0800,34.9992707001603,-119.780898869989 5.69909224521642E+017,negative,1,Customer Service Issue,0.6771,Virgin America,ColorCartel,0,@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y,2015-02-23 09:18:42 -0800,35.5819785769468,-119.198760656407 5.6990733648502E+017,negative,1,Can't Tell,0.659,Virgin America,MustBeSpoken,0,@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable,2015-02-23 09:11:12 -0800,36.550455735919,-119.971485619802 5.6989680561109E+017,negative,1,Flight Booking Problems,0.6714,Virgin America,mattbunk,0,@virginamerica What is your phone number. I can't find who to call about a flight reservation.,2015-02-23 08:29:21 -0800,41.9952967630425,-119.110283748383 5.69894449620369E+017,negative,1,Customer Service Issue,1,Virgin America,louisjenny,0,@VirginAmerica is anyone doing anything there today? Website is useless and no one is answering the phone.,2015-02-23 08:19:59 -0800,38.8775497120169,-120.461667501038 5.6989440700194E+017,neutral,1,,,Virgin America,STravelsW,0,@VirginAmerica trying to add my boy Prince to my ressie. SF this Thursday @VirginAmerica from LAX http://t.co/GsB2J3c4gM,2015-02-23 08:19:49 -0800,36.1878842782764,-119.536367738239 5.69892199690678E+017,negative,1,Late Flight,0.6882,Virgin America,GunsNDip,0,@VirginAmerica why must a traveler miss a flight to Late Flight check a bag? I missed my morning appointments and you lost my business. #sfo2lax,2015-02-23 08:11:03 -0800,36.4421225330842,-119.568741446883 5.69891469210755E+017,neutral,1,,,Virgin America,joeyrenagade,0,@VirginAmerica check out new music http://t.co/maRcnOCWzn,2015-02-23 08:08:08 -0800,37.48211832685,-120.591048451308 5.69891436100874E+017,negative,0.6925,Late Flight,0.3521,Virgin America,mrmichaellay,0,@virginamerica how's a direct flight FLL->SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky,2015-02-23 08:08:01 -0800,41.4262414884681,-119.468163938109 5.69887310713479E+017,negative,1,Late Flight,0.3486,Virgin America,GunsNDip,0,@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.,2015-02-23 07:51:37 -0800,39.2647445324438,-118.853835801129 5.69887049446076E+017,positive,1,,,Virgin America,TheDuchessSF,0,"@VirginAmerica - amazing customer service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying",2015-02-23 07:50:35 -0800,39.7006147681313,-119.96982685687 5.69884551712887E+017,negative,1,Customer Service Issue,1,Virgin America,BeLeather,0,@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm,2015-02-23 07:40:39 -0800,39.1389209520221,-120.107550424497 5.69884407852438E+017,negative,1,Flight Booking Problems,0.6366,Virgin America,BeLeather,0,@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.,2015-02-23 07:40:05 -0800,35.884544390482,-119.457115878635 5.69881548515709E+017,neutral,0.6593,,0,Virgin America,drcaseydrake,0,@VirginAmerica I was scheduled for SFO 2 DAL flight 714 today. Changed to 24th due weather. Looks like flight still on?,2015-02-23 07:28:43 -0800,34.730404070172,-120.162274755895 5.69873669700358E+017,positive,0.6823,,0,Virgin America,flyfromWAS,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare",2015-02-23 06:57:25 -0800,38.0779942913604,-119.409819152921 5.69873668131717E+017,neutral,1,,,Virgin America,flyfromSEA,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare",2015-02-23 06:57:24 -0800,37.3911304118407,-118.935520636301 5.69873665640292E+017,positive,0.6806,,,Virgin America,flyfromNYC,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare",2015-02-23 06:57:24 -0800,36.8353148476337,-119.489915191286 5.69873664612704E+017,neutral,0.6529,,,Virgin America,flyfromLAX,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/QDlJHslOI5 #CheapFlights #FareCompare",2015-02-23 06:57:24 -0800,35.1122876525327,-118.809077399384 5.69872058613674E+017,positive,0.678,,,Virgin America,Silvanabfer,0,@VirginAmerica Have a great week 🌞✈,2015-02-23 06:51:01 -0800,36.2431295999388,-119.370814894194 5.69861209781989E+017,positive,0.3482,,0,Virgin America,AdamJdubs,0,@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH,2015-02-23 06:07:54 -0800,38.142109370437,-119.575373380347 5.69847920192655E+017,negative,1,Late Flight,1,Virgin America,nicholas_v,0,"@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a ""tech stop""?",2015-02-23 05:15:06 -0800,37.7244052891667,-119.308481865506 5.69814339785339E+017,positive,1,,,Virgin America,tstashajones,0,"@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience",2015-02-23 03:01:39 -0800,41.148751556266,-120.052477903033 5.69777607371129E+017,positive,1,,,Virgin America,SkateMamas,0,@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!,2015-02-23 00:35:42 -0800,36.9773324118223,-119.5523179784 5.6977407823342E+017,positive,1,,,Virgin America,dngoo,0,@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.,2015-02-23 00:21:40 -0800,37.0590379752921,-119.63536724319 5.69770363623576E+017,positive,1,,,Virgin America,SamBrittenham,0,"@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining",2015-02-23 00:06:55 -0800,40.9618481121227,-119.767311648793 5.69748316776325E+017,negative,0.6832,Customer Service Issue,0.3773,Virgin America,usagibrian,0,@VirginAmerica Use another browser! 2015 & a brand with a reputation built on tech response doesn't have a cross-browser compatible website?,2015-02-22 22:39:18 -0800,34.6723880173019,-119.673570996313 5.69741221783958E+017,negative,1,Flight Booking Problems,0.6767,Virgin America,usagibrian,0,"@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?",2015-02-22 22:11:07 -0800,36.5617731313059,-119.642481900197 5.69737603617944E+017,negative,1,Customer Service Issue,0.6527,Virgin America,KindofLuke,0,@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370,2015-02-22 21:56:44 -0800,37.5757697228357,-119.86352517316 5.69714127792255E+017,positive,1,,,Virgin America,ptbrodie,0,@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!,2015-02-22 20:23:27 -0800,36.9161175320974,-119.506330798892 5.69675144353829E+017,positive,1,,,Virgin America,cheryleng,0,@VirginAmerica you have the absolute best team and customer service ever. Every time I fly with you I'm delighted. Thank you!,2015-02-22 17:48:33 -0800,37.5363529415697,-119.733505030515 5.69674358135915E+017,neutral,1,,,Virgin America,HishamSharaby,0,"@VirginAmerica Do you provide complimentary upgrades to first class, if there are available seats?",2015-02-22 17:45:25 -0800,36.4747995073458,-118.780996920364 5.69666477265019E+017,negative,0.6703,Customer Service Issue,0.6703,Virgin America,ChrisFordisHere,0,@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!,2015-02-22 17:14:06 -0800,34.565444659987,-118.784479195025 5.69652497947734E+017,positive,1,,,Virgin America,JKF1897,0,@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue,2015-02-22 16:18:33 -0800,37.7972447476754,-119.476162886527 5.69649116487291E+017,neutral,1,,,Virgin America,F6x,0,@VirginAmerica How can I watch the #Oscars2015 on my JFK->SFO flight?,2015-02-22 16:05:07 -0800,37.925622889579,-119.590785752233 5.69643262459269E+017,neutral,0.6535,,0,Virgin America,lawyang588,0,@VirginAmerica is flight 882 Cancelled Flightled and what do I do if it is?,2015-02-22 15:41:51 -0800,35.0853415511617,-118.83903565677 5.69642845516276E+017,negative,1,Customer Service Issue,0.6448,Virgin America,melokudo,0,@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.,2015-02-22 15:40:12 -0800,36.1413749582519,-119.024411759426 5.69634318349246E+017,negative,1,Can't Tell,1,Virgin America,ChrysiChrysic,0,@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry,2015-02-22 15:06:19 -0800,36.998088138817,-119.309840954341 5.6963363097831E+017,neutral,1,,,Virgin America,nikkisixxfan93,0,@VirginAmerica has flight number 276 from SFO to Cabo San Lucas arrived yet?,2015-02-22 15:03:35 -0800,35.8349819374109,-119.513895499729 5.69633279546036E+017,negative,1,Cancelled Flight,0.6875,Virgin America,ChrysiChrysic,0,@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline Shame on you!,2015-02-22 15:02:11 -0800,37.2291499560517,-119.748278206997 5.6963009227341E+017,negative,1,Late Flight,1,Virgin America,MOCBlogger,0,@VirginAmerica Another delayed flight? #likingyoulessandless,2015-02-22 14:49:31 -0800,35.0355860910357,-119.100179788034 5.69627480425767E+017,negative,1,Customer Service Issue,1,Virgin America,tfaz,0,@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise,2015-02-22 14:39:09 -0800,40.9161400481952,-119.526284274743 5.69625739231949E+017,positive,1,,,Virgin America,lisaptv,1,@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015,2015-02-22 14:32:14 -0800,31.9265760537977,-118.777331780836 5.69625609799774E+017,neutral,1,,,Virgin America,dropapp,0,"@VirginAmerica, @reallytallchris dropped a track on you... https://t.co/zv2pt6TRK9",2015-02-22 14:31:43 -0800,34.8538602565915,-120.342504800526 5.6962010238935E+017,positive,0.7011,,,Virgin America,HollywoodHotMom,0,@VirginAmerica always!!! Xoxo,2015-02-22 14:09:50 -0800,33.6588822157848,-119.310688222216 5.69619569372824E+017,negative,1,Flight Booking Problems,1,Virgin America,GoShar2012,0,@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated,2015-02-22 14:07:43 -0800,36.1215028115068,-119.588074051624 5.69618527948116E+017,negative,0.6543,Flight Attendant Complaints,0.3562,Virgin America,MOCBlogger,0,@VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame,2015-02-22 14:03:34 -0800,33.6770580299855,-118.759964682801 5.6961649038044E+017,positive,1,,,Virgin America,SkateMamas,0,@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!,2015-02-22 13:55:28 -0800,34.4017896229252,-119.755695249539 5.69615109363929E+017,neutral,0.355,,0,Virgin America,FiDiFamilies,0,@VirginAmerica Can you find us a flt out of LAX that is sooner than midnight on Monday? That would be great customer service 😃,2015-02-22 13:49:59 -0800,35.4507960136785,-118.372793257249 5.696143657559E+017,negative,0.6889,Late Flight,0.6889,Virgin America,jarrydosborne,0,@VirginAmerica please provide status for flight 769. I cant imagine it's on time as the Web indicates dude to weather here and/or Dallas,2015-02-22 13:47:02 -0800,34.2967465228522,-118.66482071821 5.69614024578601E+017,positive,1,,,Virgin America,HollywoodHotMom,0,@VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!,2015-02-22 13:45:41 -0800,35.268927284262,-119.251613191384 5.69609971383587E+017,negative,1,Cancelled Flight,1,Virgin America,mlorenzen,0,"@VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :(",2015-02-22 13:29:34 -0800,35.8825097952402,-119.892962032045 5.69608328998887E+017,negative,0.679,Flight Booking Problems,0.3684,Virgin America,Tyler_Starrine,0,@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.,2015-02-22 13:23:03 -0800,34.6032456951215,-120.527072594613 5.69599867716133E+017,positive,1,,,Virgin America,jessicajaymes,2,Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.,2015-02-22 12:49:25 -0800,36.4972278296043,-118.982091494837 5.69596445680116E+017,positive,1,,,Virgin America,livingfitly,0,@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf,2015-02-22 12:35:49 -0800,37.6297057454913,-119.238783243801 5.69596097540133E+017,negative,1,Damaged Luggage,0.6501,Virgin America,khartline,0,.@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.,2015-02-22 12:34:26 -0800,34.3947736419039,-119.564884507334 5.69594386066985E+017,negative,1,Damaged Luggage,1,Virgin America,khartline,0,.@VirginAmerica does that mean you don't have a policy for destroyed luggage?,2015-02-22 12:27:38 -0800,36.1518171649954,-119.958505926996 5.69586660909974E+017,neutral,1,,,Virgin America,MACRoxburgh,0,@VirginAmerica is there special assistance if I travel alone w/2 kids and 1 infant? Priority boarding?,2015-02-22 11:56:57 -0800,38.4568076127458,-119.210734200242 5.69580805036454E+017,positive,1,,,Virgin America,paulnakada,0,@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-),2015-02-22 11:33:40 -0800,36.8732505641358,-118.952411370807 5.69575679722787E+017,neutral,1,,,Virgin America,wildcatdad,0,@VirginAmerica is your website ever coming back online?,2015-02-22 11:13:18 -0800,33.1501376545428,-119.462340314069 5.69575003248677E+017,neutral,0.6732,,0,Virgin America,RheaThurman1,0,"@VirginAmerica - Is Flight 713 from Love Field to SFO definitely Cancelled Flightled for Monday, February 23?",2015-02-22 11:10:37 -0800,39.4184106849587,-119.285085336601 5.69574973662233E+017,neutral,1,,,Virgin America,Osiris91780,0,@VirginAmerica Is flight 0769 out of LGA to DFW on time?,2015-02-22 11:10:30 -0800,36.6068366006155,-120.099529353611 5.69574961158816E+017,neutral,1,,,Virgin America,HeatherWhoo,0,@VirginAmerica my drivers license is expired by a little over a month. Can I fly Friday morning using my expired license?,2015-02-22 11:10:27 -0800,36.2934365884799,-120.014672009227 5.6957294238165E+017,negative,1,Customer Service Issue,0.6983,Virgin America,paulnakada,0,@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone. phone is 30 minute wait.,2015-02-22 11:02:26 -0800,36.9530610457284,-118.526727105864 5.69572740723712E+017,negative,0.6593,Cancelled Flight,0.6593,Virgin America,RampantSmashing,0,@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!,2015-02-22 11:01:38 -0800,39.387761395563,-120.605429294945 5.69566981835219E+017,negative,1,Flight Booking Problems,0.6556,Virgin America,intlwriter,0,"@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site",2015-02-22 10:38:45 -0800,36.145273700455,-118.930139458555 5.69564853460808E+017,negative,1,Late Flight,0.3571,Virgin America,finslippy,0,"@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable.",2015-02-22 10:30:17 -0800,32.029975124434,-119.534107439947 5.69564610837086E+017,negative,1,Cancelled Flight,1,Virgin America,finslippy,0,"@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)",2015-02-22 10:29:19 -0800,32.2282350097558,-118.751451191107 5.6956220240502E+017,negative,1,Bad Flight,1,Virgin America,Gr8Fratsby,0,@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter,2015-02-22 10:19:45 -0800,37.0371237410215,-118.791418205144 5.6954112734004E+017,negative,0.6517,Customer Service Issue,0.3371,Virgin America,sbaaronson,0,@VirginAmerica is the website down?,2015-02-22 08:56:00 -0800,39.8730289306645,-119.091569157897 5.69540405676655E+017,negative,0.68,Customer Service Issue,0.35,Virgin America,jonesbasf,0,@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2,2015-02-22 08:53:08 -0800,38.9308297119328,-118.587206213598 5.69494748341408E+017,negative,1,Customer Service Issue,0.7002,Virgin America,Gr8Fratsby,0,@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers,2015-02-22 05:51:43 -0800,35.206441928103,-119.695773573663 5.69482263345308E+017,neutral,1,,,Virgin America,NewsSWA,0,@VirginAmerica Plans to Include Austin to its Dallas Route - TopNews Arab #Emirates http://t.co/aqZWecOkk2,2015-02-22 05:02:06 -0800,37.4888024776702,-119.227883108941 5.69477692166316E+017,negative,1,Customer Service Issue,1,Virgin America,CSHangover,0,@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh,2015-02-22 04:43:56 -0800,37.1923747584975,-120.628375467436 5.69461469042967E+017,negative,1,longlines,0.6818,Virgin America,girlphotophilly,0,@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!,2015-02-22 03:39:28 -0800,37.1753000550751,-119.318433293657 5.6945961888102E+017,neutral,1,,,Virgin America,NewsSWA,0,@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx,2015-02-22 03:32:07 -0800,37.8358094673135,-119.64241333115 5.69452063920226E+017,neutral,1,,,Virgin America,NewsSWA,0,"@VirginAmerica Beats EPS Views, Takes On #SouthwestAir VA LUV - Investor's Business Daily http://t.co/FLwmGDAHxu",2015-02-22 03:02:06 -0800,39.2381384221017,-118.146108155849 5.69447071910105E+017,neutral,1,,,Virgin America,Graemelodge5545,0,@VirginAmerica Lister to my show my on Monday 1230 130,2015-02-22 02:42:16 -0800,37.1487560096246,-119.160761572279 5.69429411646157E+017,neutral,1,,,Virgin America,NewsSWA,0,@VirginAmerica to begin Dallas-Austin #flights in April - 88.9 KETR http://t.co/SSUVWwkyHH,2015-02-22 01:32:05 -0800,39.0749098511435,-119.307844001176 5.69369239183872E+017,negative,1,Can't Tell,0.663,Virgin America,Boards707,0,"@VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher...",2015-02-21 21:32:59 -0800,35.2495141612778,-119.362528934642 5.69368160291463E+017,negative,1,Customer Service Issue,0.6777,Virgin America,MikeWiener,0,@VirginAmerica I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed,2015-02-21 21:28:42 -0800,38.4806302643378,-118.500038760092 5.693563877859E+017,neutral,0.6816,,0,Virgin America,khartline,0,@VirginAmerica I'd love to know what your policy is for damaged luggage.,2015-02-21 20:41:55 -0800,32.9791427606616,-119.852309910669 5.69354267854705E+017,positive,1,,,Virgin America,simpasmore,0,@VirginAmerica Thank you for the follow,2015-02-21 20:33:30 -0800,33.5089835426135,-119.216196426754 5.69351220097217E+017,negative,1,Customer Service Issue,1,Virgin America,ChrysiChrysic,0,@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers,2015-02-21 20:21:23 -0800,39.5985434521093,-118.762578683432 5.69348775631675E+017,negative,1,Cancelled Flight,0.3709,Virgin America,ChrysiChrysic,0,@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?,2015-02-21 20:11:40 -0800,36.0834132164021,-119.376307725751 5.69324558999691E+017,neutral,0.6701,,0,Virgin America,TTINAC11,0,@VirginAmerica @TTINAC11 I DM you,2015-02-21 18:35:27 -0800,36.9793609306649,-118.40761808499 5.69323106210153E+017,neutral,0.6942,,0,Virgin America,elaurawrr,0,@VirginAmerica can you please have flights in SJC ? I have no choice but to fly Southwest to Vegas 😩😭,2015-02-21 18:29:40 -0800,33.9415033702878,-119.240802299587 5.69323082701275E+017,negative,1,Customer Service Issue,0.7148,Virgin America,joyabsalon,0,@VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!,2015-02-21 18:29:35 -0800,34.7055158519193,-119.635845392107 5.69318651502989E+017,negative,0.6791,Cancelled Flight,0.6791,Virgin America,meladorri,0,@VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?,2015-02-21 18:11:58 -0800,37.7736620538648,-119.083263126484 5.69318130356503E+017,positive,0.3579,,0,Virgin America,miaerolinea,0,😎 RT @VirginAmerica: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt,2015-02-21 18:09:54 -0800,40.6080705410874,-119.855052966433 5.69316358845911E+017,positive,1,,,Virgin America,archiegips,0,@VirginAmerica Only way to fly! #Elevate #Gold,2015-02-21 18:02:51 -0800,34.3414467358134,-119.532889052847 5.6931149830187E+017,neutral,0.653,,,Virgin America,obiwantoby,0,@VirginAmerica If only you guys had flights from CMH.,2015-02-21 17:43:33 -0800,39.0451395508527,-119.571363522752 5.69311060903268E+017,negative,1,Can't Tell,0.648,Virgin America,MarwaYousofzoy,0,"@VirginAmerica a lot of ""apologies"" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever.",2015-02-21 17:41:48 -0800,39.4637248853563,-120.064455927121 5.69310635986547E+017,negative,1,Flight Attendant Complaints,0.6729,Virgin America,TTINAC11,0,@VirginAmerica for all my flight stuff wrong and did nothing about it. Had #worst #flight ever,2015-02-21 17:40:07 -0800,34.7068155200063,-119.007628079928 5.69305113589715E+017,neutral,0.6743,,0,Virgin America,TheNotoriousLEX,0,@VirginAmerica Having an issue finding a missing item on a plane. Can you help me find which airport my plane headed to next?,2015-02-21 17:18:10 -0800,36.4176667984197,-119.042814773747 5.69304436612444E+017,positive,0.6783,,,Virgin America,advertisingdiva,0,@VirginAmerica you will match my #AmericanAirlines status? Cool!,2015-02-21 17:15:29 -0800,35.6755984693418,-119.067891465934 5.69304208534598E+017,neutral,0.6863,,,Virgin America,Floxie10,0,“@VirginAmerica:You've met your match.Got status on another airline? Upgrade : http://t.co/H952rDKTqy” @asarco_ES_ar ? 🙉,2015-02-21 17:14:35 -0800,35.7448715771074,-119.459953121147 5.69304030847091E+017,negative,1,Flight Booking Problems,0.6705,Virgin America,alexrkonrad,0,@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business,2015-02-21 17:13:52 -0800,40.1482278501431,-120.008444042382 5.69303931916038E+017,negative,1,Can't Tell,1,Virgin America,MarwaYousofzoy,0,@VirginAmerica you suck!,2015-02-21 17:13:29 -0800,38.1697894231277,-119.713249217844 5.69298165855339E+017,positive,1,,,Virgin America,lexiesalas,0,@VirginAmerica thanks!,2015-02-21 16:50:34 -0800,41.1600569504399,-119.858616867743 5.69290361870426E+017,negative,1,Flight Booking Problems,0.6648,Virgin America,MaximWheatley,0,@VirginAmerica Just DM'd. Same issue persisting.,2015-02-21 16:19:33 -0800,35.6709045723325,-120.674936272636 5.69282249717195E+017,negative,1,Cancelled Flight,1,Virgin America,FiDiFamilies,0,@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids,2015-02-21 15:47:19 -0800,38.450562540761,-118.784577738372 5.69277854950818E+017,negative,1,Flight Booking Problems,1,Virgin America,lexiesalas,0,@VirginAmerica trying to book a flight & your site is down 😁,2015-02-21 15:29:51 -0800,35.3547469482098,-119.24170617964 5.69277352129139E+017,negative,0.7158,Cancelled Flight,0.7158,Virgin America,Artenis15,0,@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything,2015-02-21 15:27:52 -0800,35.3889438549346,-119.386774503911 5.6926383744827E+017,negative,1,Cancelled Flight,1,Virgin America,NancyJFriedman,0,@VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed. #expected better,2015-02-21 14:34:09 -0800,38.888890341757,-118.719737149207 5.69262527281914E+017,positive,1,,,Virgin America,JT_Magana,0,@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue,2015-02-21 14:28:57 -0800,34.1199436659079,-118.05013684875 5.6926222590036E+017,negative,1,Customer Service Issue,0.6733,Virgin America,MaximWheatley,0,@VirginAmerica Your website is down and I'm trying to check in!,2015-02-21 14:27:45 -0800,37.1927744583051,-119.751382630493 5.69261347688608E+017,positive,1,,,Virgin America,carabubes,0,"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)",2015-02-21 14:24:16 -0800,35.0504760980225,-119.346265496082 5.69261128532042E+017,neutral,0.6809,,0,Virgin America,carabubes,0,@VirginAmerica nervous about my flight from DC to LAX getting Cancelled Flightled tomorrow! Just sent you a DM to help me!,2015-02-21 14:23:24 -0800,35.0291017946252,-119.619598491277 5.69260526976545E+017,positive,1,,,Virgin America,wmrrock,0,@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4,2015-02-21 14:21:00 -0800,39.5612524399331,-118.591180905231 5.69253311813186E+017,positive,1,,,Virgin America,DailyBillboard,0,@VirginAmerica Keep up the great work :),2015-02-21 13:52:20 -0800,38.5106687034312,-119.840906577844 5.69253236093268E+017,positive,1,,,Virgin America,BigRichTexasPam,0,@VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY,2015-02-21 13:52:02 -0800,37.3549053848715,-119.908318465256 5.69250469178175E+017,positive,0.6775,,0,Virgin America,rtw4,0,@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously,2015-02-21 13:41:02 -0800,35.9339059972699,-119.923931663247 5.69248437050303E+017,neutral,1,,,Virgin America,casualdiego,0,@VirginAmerica can you please get me to the new york area before monday afternoon,2015-02-21 13:32:58 -0800,35.8625080208499,-119.855718919205 5.69248400836727E+017,positive,1,,,Virgin America,kyle_romanoff,0,"@VirginAmerica Thanks so much for the awesome support, you guys rock!",2015-02-21 13:32:49 -0800,32.8863725087053,-119.425623245075 5.69247769166266E+017,negative,0.7053,Bad Flight,0.7053,Virgin America,wmrrock,0,@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback,2015-02-21 13:30:18 -0800,38.4728755881865,-118.80289563801 5.69247394002563E+017,negative,1,Late Flight,1,Virgin America,wmrrock,0,@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.,2015-02-21 13:28:49 -0800,36.0890532496253,-120.415256378648 5.69244860286263E+017,negative,0.642,Cancelled Flight,0.642,Virgin America,BigRichTexasPam,0,@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of! ❄️❄️❄️,2015-02-21 13:18:45 -0800,31.817033307211,-119.201709938257 5.69240250192671E+017,positive,0.6667,,0,Virgin America,aaronkurlander,0,@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!,2015-02-21 13:00:26 -0800,36.4220451504427,-118.787380389195 5.69238877178716E+017,negative,1,Cancelled Flight,0.6735,Virgin America,MistakeCakeJake,0,@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?,2015-02-21 12:54:58 -0800,37.9025643649125,-118.727839335352 5.69237252154372E+017,negative,1,Customer Service Issue,0.6968,Virgin America,NoelArtiles,0,@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.,2015-02-21 12:48:31 -0800,35.9003730289474,-119.407419774154 5.6923647169083E+017,neutral,0.634,,0,Virgin America,floatingatoll,0,"@VirginAmerica on iPad and iPhone, clicking the CHECKIN link in the email I received at 24hrs before flight",2015-02-21 12:45:25 -0800,40.9960771153362,-119.320762843492 5.69236251129164E+017,negative,0.699,Customer Service Issue,0.699,Virgin America,floatingatoll,0,"@VirginAmerica your mobile site is broken, shows ""{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points"", won't let me checkin",2015-02-21 12:44:32 -0800,41.3209015748024,-118.95827454613 5.69230983075115E+017,negative,0.664,Cancelled Flight,0.3412,Virgin America,aaronkurlander,0,@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin,2015-02-21 12:23:36 -0800,34.0814336365025,-118.925777197988 5.6922978550068E+017,negative,1,Cancelled Flight,0.6452,Virgin America,aaronkurlander,0,"@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?",2015-02-21 12:18:51 -0800,37.1724155320929,-119.444375493994 5.69226875349836E+017,negative,1,Customer Service Issue,0.6766,Virgin America,borknagar,0,@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks,2015-02-21 12:07:17 -0800,35.1634217944466,-120.476295066562 5.69224234150404E+017,negative,1,Flight Booking Problems,0.6954,Virgin America,propsonline,0,@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh,2015-02-21 11:56:47 -0800,35.8076201482329,-120.145152162385 5.69223788639822E+017,negative,1,Cancelled Flight,1,Virgin America,propsonline,0,@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...,2015-02-21 11:55:01 -0800,37.6804091706656,-119.378468869601 5.69222494952886E+017,positive,0.6522,,,Virgin America,carlos89178,0,@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj,2015-02-21 11:49:53 -0800,37.1787443327858,-119.667755669543 5.69221440794272E+017,positive,1,,,Virgin America,carlos89178,0,@VirginAmerica wish I can afford to fly with you next Friday going back home.. love everything about your airline,2015-02-21 11:45:41 -0800,37.6625401556425,-119.035046972587 5.69221156504531E+017,negative,1,Can't Tell,0.6526,Virgin America,shounshounette,0,@VirginAmerica how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad,2015-02-21 11:44:33 -0800,33.521639369753,-119.687988922269 5.6922023229372E+017,neutral,1,,,Virgin America,alanzeino,0,"@VirginAmerica it’s just a bug report, guys",2015-02-21 11:40:53 -0800,36.3957910043377,-119.665153410371 5.69218762907324E+017,negative,1,Customer Service Issue,1,Virgin America,DonnellyPatrick,0,@VirginAmerica hold times at call center are a bit much,2015-02-21 11:35:03 -0800,34.9715276154741,-119.265663010796 5.69212570478911E+017,positive,0.7081,,,Virgin America,stefanpinto,0,@VirginAmerica Like http://t.co/VPqEm31XUQ,2015-02-21 11:10:26 -0800,38.0650210995474,-119.309158273779 5.6921167510818E+017,negative,0.6455,Flight Booking Problems,0.3497,Virgin America,josephschwegler,0,@VirginAmerica Site down? #help,2015-02-21 11:06:53 -0800,36.493152643184,-119.607304115042 5.6920956671547E+017,positive,1,,,Virgin America,jennifer_caron,0,@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l,2015-02-21 10:58:30 -0800,36.1441986259615,-120.058739632683 5.69208480793567E+017,positive,0.6899,,,Virgin America,miaerolinea,0,"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy",2015-02-21 10:54:11 -0800,32.1406118422682,-119.684778404172 5.69205125278859E+017,positive,1,,,Virgin America,ninjasistah,0,@VirginAmerica thanks so much!,2015-02-21 10:40:51 -0800,34.2389121832041,-119.651112419524 5.69204272795005E+017,negative,0.6701,Customer Service Issue,0.3505,Virgin America,daniellewolff,0,"@VirginAmerica Trying to reset my password, email never arrives. Help?",2015-02-21 10:37:28 -0800,36.0511519288471,-119.11696092579 5.6920269118591E+017,positive,0.6575,,,Virgin America,EleonoraKaras,0,"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator @FastCompany's http://t.co/wU3LbCNcr9",2015-02-21 10:31:11 -0800,33.401020284519,-118.82492126033 5.69201943131738E+017,positive,1,,,Virgin America,carlosondrums,0,@VirginAmerica Very nicely done. 👏,2015-02-21 10:28:13 -0800,36.0925397707305,-119.404421677782 5.69200619430421E+017,positive,0.6701,,,Virgin America,ninjasistah,0,@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;),2015-02-21 10:22:57 -0800,37.2231808751474,-119.118084069772 5.69200606595953E+017,negative,0.6489,Late Flight,0.6489,Virgin America,stephenasilverm,0,@VirginAmerica What is the reason for the delay of the departure of VX 413 from JFK this afternoon?,2015-02-21 10:22:54 -0800,34.5920131931671,-118.72486094819 5.69198782421664E+017,negative,0.6786,Cancelled Flight,0.6786,Virgin America,mrl6626,0,"@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?",2015-02-21 10:15:39 -0800,36.3558592622579,-119.246334252542 5.69198104806699E+017,positive,1,,,Virgin America,SunRighteous,0,@VirginAmerica hahaha 😂@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗,2015-02-21 10:12:58 -0800,36.1446689013913,-119.699510157003 5.69197967959155E+017,positive,1,,,Virgin America,readerriter,0,@VirginAmerica sounds like fun !,2015-02-21 10:12:25 -0800,36.4240695725735,-118.907077288532 5.69197611393163E+017,neutral,1,,,Virgin America,jeredscott,0,@VirginAmerica any updates on flight 413 from Jfk > Lax,2015-02-21 10:11:00 -0800,39.7672078444494,-119.845553606313 5.69197515993534E+017,neutral,1,,,Virgin America,eric_t_lee,0,@virginamerica spruce moose!,2015-02-21 10:10:37 -0800,36.6074857187372,-119.575892364965 5.69192778468626E+017,negative,1,Customer Service Issue,1,Virgin America,bluesmoon,0,"@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable.",2015-02-21 09:51:48 -0800,35.9444539199532,-119.636784283478 5.69182336715244E+017,negative,0.6473,Lost Luggage,0.3341,Virgin America,RedSoxGirl1976,0,"@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?",2015-02-21 09:10:18 -0800,33.3184434394314,-119.231690021448 5.69180623165915E+017,positive,0.6771,,,Virgin America,InuAtah,0,"@VirginAmerica classiq, luv Virgin America. Greetingz",2015-02-21 09:03:30 -0800,33.6585048130896,-119.763437513258 5.69179517522047E+017,negative,0.6636,Customer Service Issue,0.6636,Virgin America,borknagar,0,"@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues",2015-02-21 08:59:06 -0800,35.2466935155149,-119.06441017508 5.6917677705608E+017,positive,1,,,Virgin America,Recessionista,0,@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!,2015-02-21 08:48:13 -0800,37.8825189607803,-119.803694212239 5.69165709516759E+017,positive,1,,,Virgin America,moosekazmi,0,@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason,2015-02-21 08:04:14 -0800,39.6831322000471,-119.367979917332 5.69110766235877E+017,positive,1,,,Virgin America,_LisaCap,0,@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!,2015-02-21 04:25:54 -0800,37.0812565018231,-118.425100024811 5.69083230361674E+017,negative,0.6706,Bad Flight,0.3514,Virgin America,eatgregeat,0,"@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews",2015-02-21 02:36:29 -0800,36.7991226680992,-119.774212848694 5.69028851860255E+017,negative,1,Flight Booking Problems,0.6809,Virgin America,alanzeino,0,@VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ,2015-02-20 23:00:24 -0800,36.2821838459685,-119.348101449358 5.69022319437357E+017,negative,1,Damaged Luggage,1,Virgin America,khartline,0,@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.,2015-02-20 22:34:27 -0800,39.9361751164884,-119.822035321903 5.69020707113476E+017,positive,1,,,Virgin America,courtDMC,0,"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free.",2015-02-20 22:28:03 -0800,37.2329123984081,-119.394153369517 5.69018352464589E+017,neutral,0.6598,,,Virgin America,woawABQ,0,"@VirginAmerica If you'd love to see more girls be inspired to become pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh",2015-02-20 22:18:41 -0800,38.7195337135211,-119.541142386497 5.69011849976349E+017,positive,1,,,Virgin America,Cydney_Chase,0,@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo,2015-02-20 21:52:51 -0800,35.6683245792713,-119.363294389237 5.68989005162766E+017,neutral,1,,,Virgin America,AirlineFuel,0,"@VirginAmerica beats expectations, shares take off - Santa Cruz Sentinel http://t.co/qm9dQbai6G",2015-02-20 20:22:04 -0800,35.1571482438417,-119.961312533585 5.68977439398822E+017,neutral,1,,,Virgin America,OriginalTuna,0,@VirginAmerica any plans to start flying direct from DAL to LAS?,2015-02-20 19:36:07 -0800,38.9338916376997,-119.870948730687 5.68977175149294E+017,neutral,0.6701,,,Virgin America,ImThankfulRadio,0,@VirginAmerica BIG Love/gratitude.mpower w/ http://t.co/1AGR9knCpf weRin #OSCARS2105 VIPswagbags@ #AvalonHollywood http://t.co/ybMbGs0dHn,2015-02-20 19:35:04 -0800,38.3726666234339,-119.077115097065 5.68972394297078E+017,positive,1,,,Virgin America,AnnaProsser,0,"@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!",2015-02-20 19:16:04 -0800,39.5575818867697,-119.583187083287 5.68945958970532E+017,negative,1,Bad Flight,0.6765,Virgin America,HenryLucero,0,@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒,2015-02-20 17:31:01 -0800,36.484675327257,-120.309474205148 5.68945265899483E+017,neutral,1,,,Virgin America,daisy1016,0,@VirginAmerica Grand Budapest Hotel #OscarsCountdown,2015-02-20 17:28:16 -0800,36.350294095225,-120.055620680857 5.68943244027007E+017,neutral,1,,,Virgin America,TGSOFL,0,@VirginAmerica This is what you missed @NewsVP. Next trip to the 407.,2015-02-20 17:20:14 -0800,35.8193569803787,-119.494555257593 5.68942331921093E+017,negative,0.6965,Bad Flight,0.3634,Virgin America,stephanieslome,0,@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!,2015-02-20 17:16:37 -0800,35.4668133119917,-119.650610186425 5.68940002849255E+017,negative,1,Customer Service Issue,0.6633,Virgin America,Alex_Ricardo,0,@VirginAmerica there is something wrong with you website in Safari iPhone,2015-02-20 17:07:21 -0800,38.2217705574535,-119.778544431076 5.68929979981034E+017,positive,1,,,Virgin America,djchuang,1,@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet,2015-02-20 16:27:32 -0800,34.9870900070266,-119.227851225818 5.68929026644976E+017,negative,0.6368,Can't Tell,0.6368,Virgin America,miekd,0,@VirginAmerica Already checked in so the page expired :X,2015-02-20 16:23:44 -0800,37.6108933740448,-119.122415785315 5.68928741298012E+017,negative,1,Customer Service Issue,0.6525,Virgin America,insideout,0,@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!,2015-02-20 16:22:36 -0800,38.6869820364295,-119.542861178959 5.68928605226426E+017,neutral,1,,,Virgin America,AirlineFuel,0,@VirginAmerica shares rise on Q4 financial results - USA TODAY http://t.co/lFS4PEFE6y,2015-02-20 16:22:04 -0800,34.3656425602318,-118.522471280174 5.68926018049692E+017,neutral,1,,,Virgin America,fromtheleftseat,0,@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/rGYwJBbhm4,2015-02-20 16:11:47 -0800,36.743581761106,-118.845472417748 5.68923762764095E+017,positive,0.6855,,,Virgin America,AlyssaJenS,0,@VirginAmerica I see what you did there ;),2015-02-20 16:02:49 -0800,40.2100710580056,-119.491467867742 5.689206147166E+017,neutral,0.6803,,,Virgin America,Kevin_E_Park,0,@VirginAmerica way to take advantage of #MayweatherPacquiao :),2015-02-20 15:50:19 -0800,36.9007643678137,-118.920648260541 5.68920221882257E+017,neutral,1,,,Virgin America,FlexinFinessinB,0,@VirginAmerica you know I'm flying virgin for the fight #MayweatherPacquiao,2015-02-20 15:48:45 -0800,38.0420655640133,-119.243433191502 5.68911350656676E+017,positive,1,,,Virgin America,drsaadiaim,0,@VirginAmerica your inflight team makes the experience #amazing!,2015-02-20 15:13:30 -0800,35.9620695937264,-120.572926568306 5.68910590921609E+017,positive,1,,,Virgin America,MaverickGamersX,0,@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J,2015-02-20 15:10:29 -0800,35.9725978765888,-119.138784032856 5.68901823215448E+017,negative,1,Bad Flight,0.6761,Virgin America,MsReeseGirl,0,"@VirginAmerica moved my seat with no notice. ""Better seat"" is cabin select not behind the row I selected👎 #DISAPPOINTED",2015-02-20 14:35:38 -0800,37.6844404492889,-118.976996151267 5.68898405189038E+017,neutral,1,,,Virgin America,AirlineFuel,0,@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef,2015-02-20 14:22:04 -0800,35.1913420501977,-118.730194407959 5.68897315458691E+017,positive,1,,,Virgin America,CanPOREOTICS,0,@VirginAmerica fav airline,2015-02-20 14:17:44 -0800,34.8623585755254,-119.112863310266 5.6889007416481E+017,positive,0.6776,,,Virgin America,MaverickGamersX,0,@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-),2015-02-20 13:48:57 -0800,35.5498437420344,-119.766545566276 5.68890062286385E+017,neutral,1,,,Virgin America,LizaUtter,0,👍👍✈️✈️💗 When are you guys going to start flying to Paris? @VirginAmerica: @LizaUtter You're welcome.”,2015-02-20 13:48:54 -0800,35.8052565350925,-119.55341195623 5.68884848632279E+017,neutral,1,,,Virgin America,crj_lll,0,@VirginAmerica what is your policy on flying after surgery? I am still waiting for answer so I can tell me doctor.,2015-02-20 13:28:11 -0800,37.4360820720579,-119.651435908774 5.68882014415249E+017,negative,1,Lost Luggage,1,Virgin America,snellbell,0,@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help,2015-02-20 13:16:56 -0800,36.7777801203322,-119.491609889671 5.68874645564363E+017,positive,1,,,Virgin America,AcronymBex,0,@VirginAmerica Thank you!!,2015-02-20 12:47:39 -0800,37.7212403995831,-119.649294905118 5.68868127364096E+017,negative,0.6569,Customer Service Issue,0.6569,Virgin America,SleeplessByte,0,@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.,2015-02-20 12:21:45 -0800,34.5053521838125,-119.900797499463 5.68867068331864E+017,neutral,0.6773,,0,Virgin America,AcronymBex,0,@VirginAmerica I think i left something on the plane yesterday. who do i call...ah!,2015-02-20 12:17:32 -0800,37.4797807750407,-119.891816384091 5.68865011717706E+017,neutral,0.642,,0,Virgin America,notthatnathan,0,@VirginAmerica I need you to follow back in order to DM.,2015-02-20 12:09:22 -0800,42.4843742493875,-119.532507796517 5.688648156549E+017,neutral,1,,,Virgin America,Sleubeau,0,@VirginAmerica Need to start flying to @KCIAirport . 😊😀😃😄,2015-02-20 12:08:35 -0800,38.4457112360671,-120.518999322 5.68855933360607E+017,neutral,0.6791,,0,Virgin America,crj_lll,0,@VirginAmerica they told to check with the airline regulation first so that is why I contacted you.,2015-02-20 11:33:18 -0800,38.4551153287706,-119.348885260856 5.68853685855334E+017,negative,1,Can't Tell,0.6421,Virgin America,Yorkshire_D,0,@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!,2015-02-20 11:24:22 -0800,37.2829108834265,-120.138077374689 5.68850967673897E+017,negative,1,Flight Attendant Complaints,0.6458,Virgin America,SaraBabs,0,@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!,2015-02-20 11:13:34 -0800,38.8207544885942,-119.54647026032 5.68850943359496E+017,negative,1,Bad Flight,0.6979,Virgin America,AdamSinger,0,@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-),2015-02-20 11:13:28 -0800,36.7444541025284,-119.110940128206 5.68847512372515E+017,neutral,1,,,Virgin America,crj_lll,0,@VirginAmerica what is your policy on flying after surgery?,2015-02-20 10:59:50 -0800,35.4955251978293,-119.935840449731 5.68845553104069E+017,neutral,1,,,Virgin America,AirlineFuel,0,@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg,2015-02-20 10:52:03 -0800,38.8857308082909,-119.259003777137 5.68840724700996E+017,negative,1,Flight Booking Problems,0.3895,Virgin America,notthatnathan,0,"@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!",2015-02-20 10:32:51 -0800,34.5671286382088,-119.218271828469 5.68840560347374E+017,positive,1,,,Virgin America,polaroidmisha,0,@VirginAmerica would love to do more for virgin just like I do for @GoPro,2015-02-20 10:32:12 -0800,35.0934324430093,-119.180643687271 5.6883802004181E+017,neutral,1,,,Virgin America,AirlineFuel,0,@VirginAmerica Results Handily Exceed Forecasts - @NYTimes http://t.co/gonmRwEM6I,2015-02-20 10:22:07 -0800,35.5006197542858,-119.339878553652 5.68837602071204E+017,neutral,1,,,Virgin America,NazarFakih,0,"@VirginAmerica I applied for a position in @flyLAXairport ,and I was wondering if you guys received my application.",2015-02-20 10:20:27 -0800,35.1495807389177,-119.198376594326 5.68833739192558E+017,neutral,1,,,Virgin America,JetBlueNews,0,@VirginAmerica achieves a second year of profitability despite revenue pressure ... - @CAPA_Aviation http://t.co/zSuZTNAIJq,2015-02-20 10:05:06 -0800,34.8616335767666,-118.408168115527 5.68830466830152E+017,neutral,1,,,Virgin America,AirlineFuel,0,"@VirginAmerica gives positive outlook, but sees increased competition - @Reuters http://t.co/jEu7Od3eYJ",2015-02-20 09:52:06 -0800,36.035746285552,-119.073822215466 5.68830133626253E+017,negative,1,Customer Service Issue,0.6655,Virgin America,RobynMatza,0,@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS,2015-02-20 09:50:46 -0800,34.8852286296876,-118.941767729789 5.68828648687591E+017,neutral,0.6625,,0,Virgin America,SocialMedia305,0,@VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA,2015-02-20 09:44:52 -0800,35.7541452095976,-119.639261115471 5.68828112626012E+017,neutral,1,,,Virgin America,sbaaronson,0,@VirginAmerica @madbee95 check the website before you go to the airport!,2015-02-20 09:42:45 -0800,33.8504334347186,-119.965573993335 5.68824637267685E+017,negative,1,Customer Service Issue,1,Virgin America,miekd,0,@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr,2015-02-20 09:28:56 -0800,36.8864690011882,-118.958491513107 5.68823689422053E+017,neutral,1,,,Virgin America,StevenMYoung,0,@VirginAmerica pilot says we expect a choppy landing in NYC due to some gusty winds w/a temperature of about 5 degrees & w/the windchill -8,2015-02-20 09:25:10 -0800,38.2031779146307,-119.715134482306 5.68815689684816E+017,positive,1,,,Virgin America,thecompostcook,0,@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry,2015-02-20 08:53:23 -0800,36.218815052528,-118.356077578476 5.68812046747202E+017,negative,1,Lost Luggage,1,Virgin America,snellbell,1,"@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff",2015-02-20 08:38:54 -0800,38.4118351801181,-120.344525174634 5.68811384437412E+017,negative,0.662,Flight Booking Problems,0.662,Virgin America,chrisaguiar88,0,@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.,2015-02-20 08:36:16 -0800,35.4793332754873,-119.705553405949 5.68805696780825E+017,positive,1,,,Virgin America,matthewhirsch,0,@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!,2015-02-20 08:13:40 -0800,38.6452589313132,-118.960656120307 5.68803996774879E+017,positive,0.6884,,,Virgin America,GabriellaDago,0,"@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!",2015-02-20 08:06:55 -0800,34.0614090913693,-119.710435655305 5.68802396907835E+017,positive,0.6658,,,Virgin America,AdamSinger,0,@VirginAmerica happy to spend the day together. Let's do this!,2015-02-20 08:00:33 -0800,38.9061367057847,-118.534975984683 5.68800805475783E+017,neutral,0.375,,0,Virgin America,GabriellaDago,0,@VirginAmerica is saving my sanity right now: http://t.co/ELtBOLjUl9,2015-02-20 07:54:14 -0800,35.5721211420437,-119.495454468409 5.68795484283736E+017,neutral,1,,,Virgin America,MarcPerez,0,@VirginAmerica missed my flight. How does standby work?,2015-02-20 07:33:05 -0800,35.2915803264403,-118.636890485545 5.68795139512127E+017,positive,1,,,Virgin America,JayRockerz,0,.@VirginAmerica They were very understanding and helped me out. Thx! #Comps,2015-02-20 07:31:43 -0800,39.8964497854876,-118.965388930554 5.68792520337039E+017,neutral,1,,,Virgin America,mlbkid162,0,@VirginAmerica brought it all the way across the country today I see http://t.co/TKaUyGcPmS,2015-02-20 07:21:19 -0800,38.4018929762133,-119.028065592752 5.68791035297468E+017,positive,1,,,Virgin America,Hwoodboy24,0,@VirginAmerica thank you! I absolutely will 😎,2015-02-20 07:15:25 -0800,35.6701104655572,-118.958026645906 5.687901644049E+017,negative,1,Can't Tell,1,Virgin America,perMicah,0,@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD,2015-02-20 07:11:57 -0800,40.167026045414,-119.342516761587 5.68781819233092E+017,neutral,0.6529,,,Virgin America,GabriellaDago,0,@VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' 😘,2015-02-20 06:38:47 -0800,37.9021694018242,-119.175534712687 5.68775898234798E+017,negative,1,Flight Booking Problems,0.6667,Virgin America,perMicah,0,@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg,2015-02-20 06:15:16 -0800,37.0358075217275,-119.653339871953 5.68769672922812E+017,negative,1,Customer Service Issue,0.6237,Virgin America,iamnayr,0,"@VirginAmerica can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW",2015-02-20 05:50:31 -0800,36.766449707221,-120.083512839074 5.68735060104511E+017,neutral,1,,,Virgin America,gemmabow19,2,@VirginAmerica can u help this 👸 @FreyaBevan_Fund needs urgent treatment in🇺🇸2y old battling cancer could u help with flights 💗#freyasfund,2015-02-20 03:32:59 -0800,37.5764350986614,-119.454401700699 5.68689188377403E+017,neutral,1,,,Virgin America,BFPTravel,0,@virginamerica may start service to Hawaii from #SanFrancisco this year http://t.co/yPo7nYpRZl #biztravel,2015-02-20 00:30:42 -0800,32.5468123415547,-118.79167569347 5.68663147189416E+017,negative,1,Customer Service Issue,0.6596,Virgin America,davidhfe,0,@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW,2015-02-19 22:47:14 -0800,38.3718692825266,-119.508173371399 5.68662343170675E+017,negative,1,Flight Booking Problems,0.6841,Virgin America,davidhfe,0,@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?,2015-02-19 22:44:02 -0800,36.2827100350956,-120.043060097397 5.68646087361356E+017,neutral,0.6667,,,Virgin America,chet,0,@VirginAmerica add DTW and I'm sold!,2015-02-19 21:39:26 -0800,41.2493712882386,-118.811515324117 5.68643040073507E+017,positive,0.6809,,,Virgin America,TMAnderson10,0,@VirginAmerica How about some free drinks on the flight back for the free promo?,2015-02-19 21:27:20 -0800,39.338078516513,-119.328907623195 5.68633361595412E+017,positive,1,,,Virgin America,SSal,0,@VirginAmerica @SSal thanks!,2015-02-19 20:48:52 -0800,36.8952052530096,-118.911431732625 5.68632394929959E+017,neutral,0.6354,,,Virgin America,SoleXclusive415,0,@VirginAmerica momma I made it! 😁😁😁,2015-02-19 20:45:02 -0800,34.9131839072478,-119.489957250702 5.68630879246901E+017,neutral,1,,,Virgin America,SSal,0,@VirginAmerica please contact me about portfolio left on flight VX 27 from JFK to SFO tonite seat 7AM. Need it returned. Call 914-329-0185.,2015-02-19 20:39:00 -0800,35.955541412604,-118.851512414194 5.68629385105793E+017,neutral,0.6742,,0,Virgin America,SSal,0,@VirginAmerica help. I was On Flight 27 from JKF tonight. seat 7C left portfolio. Need it back!!,2015-02-19 20:33:04 -0800,36.8899582109759,-119.29920994591 5.68626625857729E+017,neutral,0.6745,,,Virgin America,SoleXclusive415,1,@VirginAmerica @shrinerack Seattle bound. Wifey got me the duffle for vday. She's a keeper!!! Holla!!! http://t.co/JlOIbLnair,2015-02-19 20:22:06 -0800,37.0198426683763,-118.954167708537 5.68608718994027E+017,negative,1,Lost Luggage,1,Virgin America,j_payton,0,"@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage.",2015-02-19 19:10:57 -0800,33.1079524136107,-118.75593071835 5.68607562251108E+017,neutral,0.6461,,,Virgin America,AQR415,0,@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks,2015-02-19 19:06:21 -0800,36.577224740509,-118.743486624762 5.68605449659896E+017,positive,0.6482,,,Virgin America,SuuperG,0,@VirginAmerica Thanks!,2015-02-19 18:57:58 -0800,36.6118133342884,-118.733832602608 5.68604690767872E+017,positive,1,,,Virgin America,imacsweb,0,@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel,2015-02-19 18:54:57 -0800,34.0025715256891,-119.47744950729 5.68602941940044E+017,positive,1,,,Virgin America,SuuperG,0,@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef,2015-02-19 18:48:00 -0800,40.299048750776,-119.616872065699 5.68595620002279E+017,negative,1,Flight Booking Problems,0.6406,Virgin America,El_Nel_81,0,@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?,2015-02-19 18:18:54 -0800,34.0751746622424,-119.421870744192 5.68585196699664E+017,negative,0.6381,Flight Booking Problems,0.3279,Virgin America,zoelle,0,"@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)",2015-02-19 17:37:29 -0800,34.6091242830604,-119.195042745692 5.68579880046227E+017,neutral,0.6703,,,Virgin America,FreyaBevan_Fund,1,"@VirginAmerica Many Thanks for the Follow. #ourprincess #freyasfund #USA #Bandie Looking for Any Help😍 💗🇬🇧💗🇺🇸💗 🎀🌏🎀 http://t.co/UJfS9Zi6kd",2015-02-19 17:16:21 -0800,37.1588330797869,-119.777348853984 5.68577243200377E+017,neutral,0.6559,,,Virgin America,traveldg,0,"@VirginAmerica Nice, Lofty View @flyLAXairport. #SilverStatus http://t.co/F4Tp0dAwbd",2015-02-19 17:05:53 -0800,37.02873422262,-119.136486317523 5.68576829000426E+017,negative,1,Customer Service Issue,0.6543,Virgin America,joyabsalon,0,@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥,2015-02-19 17:04:14 -0800,35.8470739515322,-119.241895881158 5.68572344056181E+017,neutral,0.6673,,,Virgin America,adavidson26,0,@VirginAmerica is my new go to airline,2015-02-19 16:46:25 -0800,36.5185288439475,-119.31602105919 5.68571772251083E+017,neutral,1,,,Virgin America,FreyaBevan_Fund,1,"@VirginAmerica @VirginAtlantic @GMA @AmericanAir Can You Help #ourprincess in need of some help in #USA 🎀🇬🇧🎀🇺🇸🎀 http://t.co/778AzTDaer",2015-02-19 16:44:08 -0800,35.8604910815207,-119.476370878932 5.68553610981741E+017,positive,1,,,Virgin America,SigmaRue,0,"@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks.",2015-02-19 15:31:58 -0800,38.8218124236764,-120.170588086082 5.6854352550509E+017,positive,0.6875,,,Virgin America,MNDNCH,0,@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.,2015-02-19 14:51:54 -0800,35.3364243842034,-118.82560898237 5.68541317816562E+017,neutral,1,,,Virgin America,AArt763,0,@VirginAmerica Flight Booking Problems flight to uphold my status match. Do taxes on ticket count as earned status points? #statusmatch #virginamerica,2015-02-19 14:43:07 -0800,32.8040681275108,-119.720805284905 5.6853688201275E+017,negative,0.6539,Customer Service Issue,0.3461,Virgin America,conorjrogers,0,@VirginAmerica trying to check-in...but looks like your site is down?,2015-02-19 14:25:30 -0800,38.2591048679331,-118.937274500825 5.68532221180535E+017,negative,0.6558,Late Flight,0.6558,Virgin America,bonniecamp,1,"@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!",2015-02-19 14:06:59 -0800,35.6555902082604,-119.746427132276 5.68526847320785E+017,negative,0.6596,Customer Service Issue,0.3617,Virgin America,GaySkiWeek,0,@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.,2015-02-19 13:45:37 -0800,35.8117262822388,-120.351293145172 5.68525368572817E+017,positive,1,,,Virgin America,graveyardtravel,0,"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!",2015-02-19 13:39:45 -0800,41.6726116432896,-119.563366329451 5.68522203198698E+017,negative,0.6436,Can't Tell,0.324,Virgin America,taygarrett,0,"@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???",2015-02-19 13:27:10 -0800,38.2727779595522,-118.924325787633 5.68519971971539E+017,negative,0.3617,Flight Booking Problems,0.3617,Virgin America,jamonholmgren,0,@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3,2015-02-19 13:18:18 -0800,35.0501782599068,-119.468784180165 5.68518985056002E+017,negative,1,Bad Flight,0.6723,Virgin America,BlackFlagShoppe,0,"@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board",2015-02-19 13:14:23 -0800,41.063574162011,-120.124367680595 5.68517565548339E+017,negative,0.7223,longlines,0.7223,Virgin America,c_crubin,0,"@VirginAmerica wjere is our luggage #so slow at lax",2015-02-19 13:08:44 -0800,36.3609759764981,-118.940027580792 5.6851744784778E+017,neutral,0.6925,,,Virgin America,fromtheleftseat,0,@VirginAmerica to jump into the #Dallas #Austin market http://t.co/SzR0pioA21,2015-02-19 13:08:16 -0800,35.0960204996555,-120.032820626806 5.68511755040657E+017,negative,1,Customer Service Issue,0.6581,Virgin America,richeyvicious,0,"@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well",2015-02-19 12:45:39 -0800,37.2083488783466,-119.225609037092 5.68511474580066E+017,negative,1,Flight Booking Problems,0.6725,Virgin America,richeyvicious,0,@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email,2015-02-19 12:44:32 -0800,35.8933774783425,-118.586489980064 5.68496820604822E+017,negative,0.654,Flight Booking Problems,0.3438,Virgin America,taygarrett,0,"@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome",2015-02-19 11:46:18 -0800,38.4136132447763,-118.901397891175 5.68495808053703E+017,neutral,1,,,Virgin America,LondonBrushCo,0,@virginamerica.. Can you help? Left my blazer in. Kooples jacket bag at 3rd row second seat from right gate 36 T3 lax.. Flight to sfo,2015-02-19 11:42:17 -0800,34.7592588424361,-118.561387518971 5.6849268215219E+017,neutral,1,,,Virgin America,sapnasparikh,0,@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa,2015-02-19 11:29:52 -0800,34.3359510074931,-119.442703103222 5.68491256508232E+017,positive,1,,,Virgin America,alexster4324,0,"@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf",2015-02-19 11:24:12 -0800,37.9712083989982,-119.377186045952 5.68490223417602E+017,positive,1,,,Virgin America,beasharif,0,"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!",2015-02-19 11:20:05 -0800,34.9116668458029,-119.437259568423 5.68483591623209E+017,neutral,1,,,Virgin America,MajorPaayne,0,@VirginAmerica i would like help with some flights please.,2015-02-19 10:53:44 -0800,35.0166390937088,-119.152580171625 5.68483491819754E+017,neutral,0.6624,,0,Virgin America,giannilee,0,Bruh “@VirginAmerica: @giannilee Turn down for what. #VXSafetyDance”,2015-02-19 10:53:21 -0800,36.1515641615477,-119.985046156049 5.68481985221538E+017,positive,1,,,Virgin America,Rgulojr,0,@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!,2015-02-19 10:47:21 -0800,35.240143023562,-120.117899546258 5.68478510538494E+017,positive,0.6548,,,Virgin America,_kristenicole_,0,@VirginAmerica ok! first time flying with you tonight :),2015-02-19 10:33:33 -0800,37.1085838108804,-120.04662671492 5.68476562376532E+017,neutral,0.6696,,,Virgin America,CuteMonsterDad,0,@virginamerica Digging the swanky pink mood lighting during the flight from NYC to SFO. Just needs a cabaret singer. Think about it!,2015-02-19 10:25:48 -0800,34.1967771682299,-119.607010298007 5.68472719102235E+017,neutral,1,,,Virgin America,chase_f,0,"@VirginAmerica Done, but I need the receipt ASAP. Could you please help? #150219-000114",2015-02-19 10:10:32 -0800,36.0445384990919,-119.241509408871 5.68469942711886E+017,negative,0.6756,Can't Tell,0.6756,Virgin America,danteusa1,0,"@VirginAmerica I have 2d and 3d embossed badges and patches superior to the ones you are currently using. http://t.co/3fq3XElbOn",2015-02-19 09:59:30 -0800,36.8263290759353,-120.035735671392 5.68463892453724E+017,negative,1,Bad Flight,0.6899,Virgin America,wmrrock,0,@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.,2015-02-19 09:35:28 -0800,35.1728668759202,-119.470905335783 5.68463244035289E+017,negative,1,Bad Flight,1,Virgin America,wmrrock,0,@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.,2015-02-19 09:32:53 -0800,34.3257444707821,-119.243276337932 5.68460512553353E+017,positive,0.6888,,,Virgin America,mightymeesh,0,@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉,2015-02-19 09:22:02 -0800,36.6540364557547,-119.064531861595 5.68458513636135E+017,negative,1,Customer Service Issue,1,Virgin America,Matthewbenz,0,@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone. This sucks!,2015-02-19 09:14:05 -0800,35.1754248184772,-119.717005481084 5.6845714089497E+017,negative,1,Late Flight,1,Virgin America,LondonBrushCo,0,@VirginAmerica delayed to10.30!!,2015-02-19 09:08:38 -0800,39.797541807499,-119.382893530175 5.68456334581981E+017,negative,1,Customer Service Issue,1,Virgin America,mightymeesh,0,@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?,2015-02-19 09:05:26 -0800,37.8498755283576,-120.073140447844 5.68452676452807E+017,neutral,0.6837,,,Virgin America,0504Traveller,0,"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race http://t.co/SfjDuahx9Z by @skift",2015-02-19 08:50:54 -0800,35.2214255812185,-119.454567608289 5.68452186977362E+017,positive,0.6667,,,Virgin America,KarinSLee,0,“@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!,2015-02-19 08:48:57 -0800,41.2746853688853,-119.684449667125 5.68451468560187E+017,positive,0.6395,,,Virgin America,EricLMitchell,0,@VirginAmerica Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys,2015-02-19 08:46:06 -0800,36.8182358201246,-119.000374541349 5.68447216156693E+017,negative,1,Can't Tell,1,Virgin America,fattbelly,0,@VirginAmerica Comenity Bank is a joke! Please change. Nothing but constant problems with this bank,2015-02-19 08:29:12 -0800,36.2121319954712,-118.871417225222 5.68440278853526E+017,neutral,0.6774,,0,Virgin America,itsGREEKSAUSAGE,0,"@VirginAmerica I just did, how can I DM? Do u have to also add me?",2015-02-19 08:01:38 -0800,39.9509748505776,-119.609649846189 5.68437415603507E+017,positive,0.6618,,,Virgin America,kzone7,0,"@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.",2015-02-19 07:50:15 -0800,36.7771157883323,-119.507455812078 5.68434482270708E+017,positive,1,,,Virgin America,heatherbeckel,0,@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER,2015-02-19 07:38:36 -0800,38.8241032238809,-118.721451968706 5.68432117539066E+017,neutral,1,,,Virgin America,TLoui143,0,"@VirginAmerica Anytime, sugafly.",2015-02-19 07:29:12 -0800,39.9990203463596,-118.545351634127 5.68429677779366E+017,positive,1,,,Virgin America,marshman240,0,@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!,2015-02-19 07:19:30 -0800,36.2743589463667,-120.395411667484 5.68428224813916E+017,neutral,1,,,Virgin America,chase_f,0,@VirginAmerica I need a receipt for a flight change. Can you send one?,2015-02-19 07:13:44 -0800,34.4289243335665,-120.485337916631 5.68423029371335E+017,negative,1,Customer Service Issue,1,Virgin America,hungarianhc,0,"@VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?",2015-02-19 06:53:05 -0800,39.4723758599751,-118.943116233579 5.684060487779E+017,positive,1,,,Virgin America,MarcSM,0,@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m LOVED my first cross country flight. #livewelltraveled #sytycd,2015-02-19 05:45:37 -0800,35.2399464449541,-118.58319141556 5.68392783922373E+017,positive,0.6871,,,Virgin America,quackling,0,@VirginAmerica that doesn't look to fat to me! It looks yummy!,2015-02-19 04:52:54 -0800,34.6265538238701,-118.967380706907 5.68391084210037E+017,neutral,1,,,Virgin America,tedreednc,0,"@VirginAmerica CEO says #Southwest & #jetblue have strayed from low cost model. http://t.co/96Sctomh29",2015-02-19 04:46:09 -0800,35.3612946319468,-119.808250624949 5.68382154071089E+017,neutral,0.6811,,,Virgin America,stevengcpa,0,@VirginAmerica a brilliant brisk am in Boston in cue for vx363 http://t.co/rMZNIVGmg6,2015-02-19 04:10:40 -0800,41.4946245957669,-119.904205342785 5.68364437599437E+017,neutral,1,,,Virgin America,DOHA_Insight,0,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE,2015-02-19 03:00:16 -0800,39.5897572124939,-119.797370430617 5.68349321634013E+017,neutral,1,,,Virgin America,LibyaBizInfo,0,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/DCoBoKN7EE @TheNationalUAE,2015-02-19 02:00:12 -0800,30.9801671032943,-119.193375473252 5.68307768551027E+017,neutral,0.7026,,0,Virgin America,AlgeriaTweets,0,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/vw4P4T4tLh @TheNationalUAE,2015-02-18 23:15:05 -0800,40.6838622342661,-119.183644160446 5.68303606710956E+017,positive,0.6724,,,Virgin America,_raulll,0,@VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️,2015-02-18 22:58:33 -0800,36.8506125554771,-119.604765745567 5.68279994876572E+017,positive,1,,,Virgin America,TLoui143,0,@VirginAmerica Your planes are really pretty. Just thought u should know that. :),2015-02-18 21:24:43 -0800,35.8282808629296,-119.576233485312 5.68265552583479E+017,neutral,1,,,Virgin America,mikeb51431,0,@VirginAmerica when are you flying to hawaii,2015-02-18 20:27:20 -0800,36.4381616736331,-119.016966004989 5.68259485413716E+017,negative,0.6801,Flight Booking Problems,0.6801,Virgin America,gbone34,0,@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help,2015-02-18 20:03:13 -0800,38.792810818333,-119.557745400765 5.68245360998658E+017,positive,1,,,Virgin America,GeorgettePierre,0,@VirginAmerica thank you,2015-02-18 19:07:06 -0800,37.2113084662759,-119.820737081673 5.68240364315783E+017,negative,0.6307,Customer Service Issue,0.6307,Virgin America,edzme,0,@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!,2015-02-18 18:47:14 -0800,38.4728486455829,-119.259324884764 5.68239036533498E+017,positive,1,,,Virgin America,Joaquin68443,0,@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI,2015-02-18 18:41:58 -0800,37.0291562586494,-118.955347795341 5.68218962833461E+017,negative,1,Bad Flight,1,Virgin America,contimike,0,@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!! Let me out of here!,2015-02-18 17:22:12 -0800,36.418846689409,-118.743062801992 5.68216286561374E+017,negative,1,Bad Flight,1,Virgin America,contimike,0,@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!,2015-02-18 17:11:34 -0800,35.8742871315333,-118.997695119092 5.68209028188234E+017,neutral,1,,,Virgin America,nschneble,0,.@VirginAmerica If only you guys were starting those flights at the end of the month! Guess I’m still road tripping on Feb 27…,2015-02-18 16:42:43 -0800,37.0947515690307,-119.279114623166 5.68204964742496E+017,positive,1,,,Virgin America,eganist,0,"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!",2015-02-18 16:26:34 -0800,35.8429330380978,-119.741096016052 5.68203174198284E+017,neutral,1,,,Virgin America,pointsguy,3,"@VirginAmerica announced New Route to Austin w/fares from $39/way. http://t.co/gA8pbamu0C",2015-02-18 16:19:28 -0800,35.3642871659193,-119.710328141254 5.68199730989175E+017,neutral,0.3483,,0,Virgin America,timlopez,0,@VirginAmerica Really? Sprint? I thought you guys were 'kewl'! 0_0,2015-02-18 16:05:47 -0800,37.4412440646371,-120.353662732204 5.68195292803129E+017,positive,1,,,Virgin America,mirandahaustin,0,@VirginAmerica this is too cool! Never been on ur planes but now I will!!,2015-02-18 15:48:09 -0800,38.1018690001966,-119.481080276912 5.68193116437484E+017,neutral,0.639,,,Virgin America,franks105,0,@VirginAmerica you should have 39 dollar LAX-Las fares!!!,2015-02-18 15:39:30 -0800,39.6452201937314,-119.148820213081 5.68189531033174E+017,positive,1,,,Virgin America,iamDavidAustin,0,@VirginAmerica great. Well deserved.,2015-02-18 15:25:15 -0800,39.5502213450797,-119.773553397386 5.68174745293709E+017,negative,0.6727,Customer Service Issue,0.6727,Virgin America,mekirkpatrick,0,@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.,2015-02-18 14:26:30 -0800,36.7075993727994,-120.294538010472 5.68165573869199E+017,negative,1,Customer Service Issue,1,Virgin America,jpf4986,0,@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement. Cust Svc no help!!!,2015-02-18 13:50:03 -0800,36.7279643958563,-119.299095611047 5.6815768069673E+017,negative,0.6702,Customer Service Issue,0.6702,Virgin America,Pace6445,0,@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.,2015-02-18 13:18:41 -0800,38.5727440071919,-119.41674122979 5.68150150289461E+017,neutral,0.6769,,0,Virgin America,wmrrock,0,@VirginAmerica You should still develop an app - then you will be my favorite airline.,2015-02-18 12:48:46 -0800,37.7984537095658,-120.391541366013 5.68148652352545E+017,negative,0.6876,Can't Tell,0.6876,Virgin America,HuntTreadwell,0,@VirginAmerica all crap channels which is why I pay to watch UK tv,2015-02-18 12:42:49 -0800,39.9590906213904,-118.464853187277 5.68146157534368E+017,positive,1,,,Virgin America,wmrrock,0,@VirginAmerica got it. All set - Thanks!,2015-02-18 12:32:54 -0800,36.8147126876011,-120.338276898845 5.68144330268869E+017,neutral,1,,,Virgin America,jsamaudio,0,@VirginAmerica no A's channel this year?,2015-02-18 12:25:38 -0800,40.2546502197053,-119.51810885778 5.6814252611002E+017,neutral,1,,,Virgin America,wmrrock,0,@VirginAmerica Only thing I see on passbook is Virgin Mobile Mexico. How do I integrate?,2015-02-18 12:18:28 -0800,34.0139619519184,-119.563784406074 5.68140092453179E+017,positive,1,,,Virgin America,JCervantezzz,0,@VirginAmerica Giants and Virgin America. A match made in heaven.,2015-02-18 12:08:48 -0800,34.0404618751154,-119.552524925163 5.68140010458894E+017,positive,1,,,Virgin America,GabriellaDago,0,"@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!",2015-02-18 12:08:28 -0800,41.4113144837683,-119.153470837503 5.68136946016522E+017,negative,1,Can't Tell,1,Virgin America,wmrrock,0,@VirginAmerica how come you don't have an iPhone app? Still using and making me waste paper.,2015-02-18 11:56:18 -0800,35.4171925387067,-119.055278902925 5.68132935037133E+017,negative,1,Customer Service Issue,0.6989,Virgin America,matthew,0,@VirginAmerica Your back of seat entertainment system does not accept credit cards that have an apostrophe in the surname. #apostrophefail,2015-02-18 11:40:21 -0800,34.9507618809939,-119.950915661206 5.6813220471237E+017,negative,0.6901,longlines,0.3802,Virgin America,mrpresident1776,0,@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(,2015-02-18 11:37:27 -0800,37.1824873308956,-118.875947446206 5.68122723915862E+017,neutral,0.6646,,,Virgin America,elimae724,0,@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http://t.co/jBmVVha63A,2015-02-18 10:59:47 -0800,37.4047499082888,-119.886008290335 5.68120102660342E+017,positive,1,,,Virgin America,ctpsts,0,@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker,2015-02-18 10:49:22 -0800,34.152909709772,-120.32413580404 5.68119079371997E+017,positive,1,,,Virgin America,jhen_d,0,@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!,2015-02-18 10:45:18 -0800,34.0175597971973,-120.163488450531 5.68114097142653E+017,neutral,0.663,,,Virgin America,AUStinAirport,2,"@VirginAmerica announces new nonstop connecting @AUStinAirport & @DallasLoveField, $39 intro: http://t.co/qXnOaQtYN8 http://t.co/JK7qmdfqgf",2015-02-18 10:25:30 -0800,35.9338128408524,-119.448263924721 5.68104519633994E+017,neutral,0.6895,,,Virgin America,reaganroy,1,@VirginAmerica adds Austin-Dallas Love Field route. http://t.co/XWJoL55FLH http://t.co/Y8AOrMfkaC,2015-02-18 09:47:27 -0800,36.4662896481063,-119.250687629996 5.68104264733573E+017,negative,0.6651,Flight Booking Problems,0.3413,Virgin America,onewil,0,@VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns!,2015-02-18 09:46:26 -0800,37.5756802719336,-118.848246677304 5.68101393111892E+017,neutral,0.6559,,0,Virgin America,PlantFoodDude,0,"@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?",2015-02-18 09:35:01 -0800,34.7798892321376,-118.531649208907 5.68100257931747E+017,positive,1,,,Virgin America,jtwiegele,0,@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!,2015-02-18 09:30:30 -0800,37.566401992228,-119.66099403483 5.68100090390426E+017,neutral,1,,,Virgin America,sporch62,0,"@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL).",2015-02-18 09:29:50 -0800,37.8789923343811,-119.748242917902 5.68095440517755E+017,positive,0.6655,,,Virgin America,chrisdpatton,0,"@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?",2015-02-18 09:11:22 -0800,37.1241316897939,-119.000742962712 5.68093957080551E+017,positive,0.6522,,,Virgin America,stopasyougo,0,@VirginAmerica OMG FINALLY,2015-02-18 09:05:28 -0800,37.0564148507046,-119.329342512029 5.68088472772157E+017,neutral,1,,,Virgin America,AlMehairiAUH,0,@VirginAmerica to start 5xweekly #A319 flights from to #Dallas @DallasLoveField #Austin on 28APR #avgeek,2015-02-18 08:43:41 -0800,35.9281460884688,-118.941808343892 5.68086068328682E+017,neutral,0.6632,,,Virgin America,AwsmSpaceMonkey,0,@VirginAmerica Nice to see you expanding in Texas but don't forget about us here in #SanDiego. I would love to see more flights out of here!,2015-02-18 08:34:07 -0800,38.6471959461851,-120.097136194386 5.68083179023651E+017,negative,1,Bad Flight,0.3556,Virgin America,iamWalkerR,0,@VirginAmerica kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers,2015-02-18 08:22:39 -0800,37.0870444319039,-119.668145933644 5.68079278505464E+017,negative,1,Bad Flight,0.6326,Virgin America,MarcoFlavioM,0,@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.,2015-02-18 08:07:09 -0800,39.9541665847681,-119.845233285822 5.68068513224655E+017,neutral,1,,,Virgin America,0504Traveller,0,"@VirginAmerica to battle @SouthwestAir on @DallasLoveField-@AUStinAirport route http://t.co/6RLz0EBk2X via @usatoday",2015-02-18 07:24:22 -0800,36.498711476745,-119.466249820382 5.68068214325785E+017,positive,1,,,Virgin America,dreamerintexas,0,@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!,2015-02-18 07:23:11 -0800,41.4775493812805,-119.933404707467 5.68064123621093E+017,positive,1,,,Virgin America,WilsonJoshuaLee,0,@virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49,2015-02-18 07:06:55 -0800,41.4878462032277,-119.833640393167 5.68061922265805E+017,neutral,1,,,Virgin America,sanjosedr,0,@VirginAmerica I miss the #nerdbird in San Jose,2015-02-18 06:58:11 -0800,32.2363113712624,-118.993770049453 5.68059129601724E+017,positive,1,,,Virgin America,dsg0110,0,"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes.",2015-02-18 06:47:05 -0800,36.4840846824257,-119.670829062408 5.68058610296566E+017,positive,1,,,Virgin America,lakebrahlands,0,@VirginAmerica ​ is flying from Love to Austin now. That is most excellent news.,2015-02-18 06:45:01 -0800,36.9390159908607,-120.927643650912 5.68054702635483E+017,neutral,0.6477,,0,Virgin America,opteyemisg,0,@VirginAmerica can we make every VX plane with #nerdbird? Why should Austin be the only one getting nerd love?,2015-02-18 06:29:29 -0800,35.7622727124053,-118.940556934948 5.68053134439788E+017,neutral,0.6202,,0,Virgin America,steve97070,0,@VirginAmerica please add more frequency to PDX Portland,2015-02-18 06:23:15 -0800,37.8932560092572,-119.249257342554 5.6805077774438E+017,positive,1,,,Virgin America,letherebeflight,0,@VirginAmerica Congrats VX on the new route! ✈️🎉,2015-02-18 06:13:53 -0800,36.3279145212958,-120.039646570322 5.68017135236022E+017,negative,1,Cancelled Flight,1,Virgin America,NickyB617,0,"@VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time.",2015-02-18 04:00:12 -0800,38.7600395736324,-118.730842001022 5.68011935347839E+017,neutral,1,,,Virgin America,gemmabow19,4,@VirginAmerica @AmericanAir can u help with flights to get a 2y old battling cancer who needs treatment in 🇺🇸 @FreyaBevan_Fund 💗 🎀 💗,2015-02-18 03:39:33 -0800,38.5356559464492,-119.128004363272 5.67972416846217E+017,negative,1,Can't Tell,0.3373,Virgin America,total_janarchy,0,"@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?",2015-02-18 01:02:31 -0800,38.198023790656,-119.485829550218 5.67972174398689E+017,negative,1,Damaged Luggage,0.3434,Virgin America,total_janarchy,0,@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.,2015-02-18 01:01:33 -0800,37.2762573313495,-119.167768425124 5.6797183632101E+017,negative,1,Flight Attendant Complaints,0.6773,Virgin America,total_janarchy,0,"@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!",2015-02-18 01:00:12 -0800,38.1761458204686,-118.882016997118 5.67971610801664E+017,negative,0.6703,Bad Flight,0.6703,Virgin America,total_janarchy,0,@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1),2015-02-18 00:59:19 -0800,32.3070576687793,-119.218341947731 5.67946319349707E+017,negative,1,Customer Service Issue,0.6977,Virgin America,helenalor,0,@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........,2015-02-17 23:18:49 -0800,40.1550132039455,-119.452577880783 5.6790879691742E+017,positive,0.6431,,,Virgin America,HaraLillier,0,@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.,2015-02-17 20:49:43 -0800,40.769435815612,-120.398423324196 5.67899492885746E+017,neutral,1,,,Virgin America,helenhoppock,0,@VirginAmerica does Virgin America fly direct from Seattle to NYC or Boston?,2015-02-17 20:12:44 -0800,37.5785535106841,-118.95883671638 5.67893201719157E+017,positive,0.6559,,,Virgin America,KallysAlbertSr,0,@VirginAmerica That's classy.,2015-02-17 19:47:44 -0800,35.6075692821437,-119.688079277908 5.67873698679624E+017,positive,0.6681,,,Virgin America,Price714,0,@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.,2015-02-17 18:30:15 -0800,37.291182452395,-119.609186105883 5.6785831783125E+017,positive,0.7162,,,Virgin America,mctrees02,0,@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks 😃👍,2015-02-17 17:29:07 -0800,34.9177845096328,-119.976038212761 5.67855171335627E+017,neutral,0.6941,,,Virgin America,mctrees02,0,@VirginAmerica save some for 871 tomorrow AM!,2015-02-17 17:16:37 -0800,38.2756074253131,-119.022637423402 5.67849520781894E+017,negative,1,Late Flight,1,Virgin America,lindsowesto,0,@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.,2015-02-17 16:54:10 -0800,35.4828920924735,-119.839367820461 5.67849200295125E+017,neutral,0.6705,,,Virgin America,TheAdamRizz,0,@VirginAmerica @JezzieGoldz club Virgin is bumping in New York http://t.co/HaQc7GDg7c,2015-02-17 16:52:54 -0800,36.8767379982534,-119.016253670478 5.67846970141717E+017,positive,0.6733,,,Virgin America,TheAdamRizz,0,@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather,2015-02-17 16:44:02 -0800,36.4775149514581,-120.129777789965 5.67845726220358E+017,neutral,0.6601,,,Virgin America,josiebarosie,0,@VirginAmerica is that #thestarter??😁,2015-02-17 16:39:05 -0800,36.1434167354416,-119.309583088392 5.67845203014378E+017,neutral,0.6198,,,Virgin America,killawattannie,0,@VirginAmerica ...Please come to Minneapolis St. Paul!,2015-02-17 16:37:01 -0800,41.0026119862813,-119.254809701185 5.67829051559186E+017,neutral,0.3542,,0,Virgin America,JAYXXX1,0,@VirginAmerica YES FYI MY BFF,2015-02-17 15:32:50 -0800,37.2879273142922,-119.193514772512 5.67828603976598E+017,positive,0.6858,,0,Virgin America,myvortex,0,"@VirginAmerica another perfect flight. How come on your planes, the sun visors can stay down? Other carriers make you raise them?",2015-02-17 15:31:03 -0800,35.5865655556119,-118.680455990895 5.67823564167193E+017,positive,1,,,Virgin America,miaerolinea,1,"Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX",2015-02-17 15:11:02 -0800,34.491646799862,-119.916771053739 5.67814795895788E+017,positive,1,,,Virgin America,mynejas,0,@VirginAmerica I love the dancing little richard. cool beans.,2015-02-17 14:36:11 -0800,39.3709725121386,-119.662238370423 5.67813046811525E+017,positive,0.6803,,,Virgin America,SimplyImplicit,0,@VirginAmerica I don’t use Passbook =/ I still love you though <3 :) I’ll just use my email in the future.,2015-02-17 14:29:14 -0800,41.3141509759575,-119.673481988494 5.67812402764374E+017,positive,1,,,Virgin America,mynejas,0,@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!,2015-02-17 14:26:40 -0800,37.2122665170753,-120.56152867142 5.67811428779868E+017,neutral,0.6446,,0,Virgin America,SimplyImplicit,0,@VirginAmerica do you have an application for iOS? Was looking and only saw Virgin Mexico :( </3,2015-02-17 14:22:48 -0800,36.1370275461255,-119.206887099594 5.67810209088848E+017,negative,1,Customer Service Issue,0.7012,Virgin America,wtcgroup,0,@VirginAmerica Man of steel flies to more cities though...and with more frequency too.,2015-02-17 14:17:57 -0800,37.5718357851147,-119.104987734762 5.67807967706489E+017,positive,1,,,Virgin America,tookthecollar,0,@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h,2015-02-17 14:09:03 -0800,38.0778830928865,-119.447483888527 5.67807640660619E+017,neutral,0.6457,,,Virgin America,ICEportal,0,@VirginAmerica Good point!,2015-02-17 14:07:45 -0800,34.4431556172085,-120.088277417845 5.67807288192291E+017,neutral,0.6731,,,Virgin America,EnonThaPhenom,0,.@VirginAmerica I heard he has a virgin mobile hotspot ;),2015-02-17 14:06:21 -0800,33.8198367356149,-120.357617628249 5.67807278964023E+017,neutral,1,,,Virgin America,mattejacob,0,@VirginAmerica you got cheese pLate Flights too.,2015-02-17 14:06:19 -0800,37.7280024066542,-118.57907881155 5.67806905617281E+017,neutral,1,,,Virgin America,TheDCD,0,@VirginAmerica On all your flights?,2015-02-17 14:04:50 -0800,40.5491017751749,-119.387199598292 5.67806884191945E+017,positive,1,,,Virgin America,Hakenson_LIOX,0,@VirginAmerica Dad on Segway is the best part of this whole infographic!,2015-02-17 14:04:45 -0800,33.1644672763192,-119.837472295082 5.67806872410161E+017,positive,1,,,Virgin America,funky_bbq,0,@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :),2015-02-17 14:04:42 -0800,33.9201229493376,-119.883163379839 5.67806467974365E+017,positive,1,,,Virgin America,HereticPharaoh,0,@VirginAmerica wifi AND better seating.,2015-02-17 14:03:05 -0800,34.7333999239735,-118.653507326925 5.67796863467839E+017,neutral,0.6831,,0,Virgin America,judy_202,0,@VirginAmerica how come ABC is the only one of the network channels you don't have?,2015-02-17 13:24:56 -0800,36.1526023807775,-119.31347313486 5.67792185832395E+017,negative,1,Customer Service Issue,0.7055,Virgin America,reekyrocks,0,@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.,2015-02-17 13:06:20 -0800,35.7596799746549,-119.097230594857 5.67787873778278E+017,positive,0.678,,0,Virgin America,BrandonS002,0,".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience",2015-02-17 12:49:12 -0800,38.3799833328444,-120.30975783682 5.67786760287097E+017,negative,1,Cancelled Flight,0.6458,Virgin America,RyScanlon,0,"@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!",2015-02-17 12:44:47 -0800,36.4516459688977,-119.176048906496 5.67786199415136E+017,neutral,1,,,Virgin America,RyScanlon,0,"@VirginAmerica Dear Virgin customer, while you're stranded in SF for 3 days & $1000cost- we'll do the very least we can to accommodate you!",2015-02-17 12:42:33 -0800,36.8988136301493,-119.445418830092 5.67785481161953E+017,neutral,1,,,Virgin America,itsjulianking,0,@VirginAmerica should use this in their next airline commercial lol :: http://t.co/pXEXIlSjBs,2015-02-17 12:39:42 -0800,35.8813470166214,-119.224005408278 5.67785191901377E+017,negative,1,Customer Service Issue,1,Virgin America,RyScanlon,0,@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!,2015-02-17 12:38:33 -0800,36.5064155315504,-119.541014960874 5.67783687980368E+017,negative,1,Customer Service Issue,0.6834,Virgin America,RyScanlon,0,"@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers.",2015-02-17 12:32:34 -0800,39.2919784140425,-120.409977441576 5.67772685472916E+017,negative,0.6579,Customer Service Issue,0.6579,Virgin America,cayocrazy,0,@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?,2015-02-17 11:48:51 -0800,36.1001728917069,-119.922910057741 5.67770107062284E+017,negative,0.6515,Flight Booking Problems,0.3358,Virgin America,paulhting,0,@virginamerica Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees.,2015-02-17 11:38:36 -0800,35.8217768477496,-118.968138511987 5.67769981128282E+017,positive,0.3516,,0,Virgin America,onerockgypsy,0,"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin, since you cut #Philly flights ;)",2015-02-17 11:38:06 -0800,35.182672881162,-119.551313065205 5.67767269120688E+017,neutral,1,,,Virgin America,paulhting,0,@virginamerica Any way to change from Main Cabin to Main Cabin Select (on same flight) without paying a change fee penalty?,2015-02-17 11:27:20 -0800,40.436525065173,-119.96608714642 5.67762071258153E+017,positive,1,,,Virgin America,onerockgypsy,0,@VirginAmerica you guys are perfect as always! <3 #WeRVirgin,2015-02-17 11:06:40 -0800,37.3547785964372,-119.385362885752 5.67759012806029E+017,positive,1,,,Virgin America,kellitweets,0,@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.,2015-02-17 10:54:31 -0800,34.0331987268522,-119.148564423885 5.6775540294393E+017,neutral,0.6667,,0,Virgin America,the22207,0,@VirginAmerica Can you give me Silver Status for 12 months?,2015-02-17 10:40:11 -0800,39.0887031866497,-119.625875012565 5.67753757702648E+017,positive,1,,,Virgin America,Perceptions,0,@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings,2015-02-17 10:33:38 -0800,39.2698204547477,-119.314714271871 5.67748973910163E+017,negative,0.6778,Bad Flight,0.6778,Virgin America,tan_talize,0,"@VirginAmerica mood lighting on point🙌 Reclining my seat, kickin up my feet💤",2015-02-17 10:14:38 -0800,34.4062505039955,-119.085918517957 5.6774590347454E+017,negative,0.3573,Late Flight,0.3573,Virgin America,jonovoss,0,@VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?,2015-02-17 10:02:26 -0800,34.2474970197108,-120.17361951023 5.67744381432517E+017,negative,1,Customer Service Issue,0.6737,Virgin America,texasjuls,0,@VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡,2015-02-17 09:56:23 -0800,35.7081155857567,-119.82631082764 5.67742937325261E+017,neutral,1,,,Virgin America,loungesong,0,@VirginAmerica Are there any sign up bonuses to enroll in Elevate?,2015-02-17 09:50:39 -0800,40.0683760011536,-120.107732841351 5.67742578561651E+017,positive,1,,,Virgin America,ryan_kravontka,0,@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome,2015-02-17 09:49:13 -0800,39.4549407161089,-119.980038736285 5.67742148603171E+017,neutral,1,,,Virgin America,WWJAYD,0,@VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?,2015-02-17 09:47:31 -0800,37.3654758132783,-119.990185610403 5.67735941846938E+017,neutral,0.6694,,0,Virgin America,waytogopdx,0,@VirginAmerica still waiting to see @Starryeyes_Dev_ 😞,2015-02-17 09:22:51 -0800,37.0718013313551,-120.018953752187 5.6772822746531E+017,neutral,0.6376,,0,Virgin America,Todd1HHD,0,@VirginAmerica was wondering if you guys recieved my dm and we're able to potentially respond asap,2015-02-17 08:52:11 -0800,35.720829216399,-118.802695390674 5.67727292739092E+017,positive,1,,,Virgin America,BBahreman,4,@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.,2015-02-17 08:48:29 -0800,34.6240762814641,-119.656605003796 5.67726092518031E+017,neutral,1,,,Virgin America,PlayjtLV,0,“@VirginAmerica: Book out of town with fares from $59/way (+restr). http://t.co/xRdTOV7nl8 http://t.co/4Y78byAckc” @JenniferDawnPro,2015-02-17 08:43:42 -0800,40.0614918919771,-120.183923166734 5.70307876897628E+017,positive,1,,,United,rdowning76,0,@united thanks,2015-02-24 11:42:48 -0800,37.9269233803295,-119.119867418263 5.70307847281615E+017,positive,1,,,United,CoreyAStewart,0,@united Thanks for taking care of that MR!! Happy customer.,2015-02-24 11:42:41 -0800,38.454022368831,-119.441510256401 5.70307109704901E+017,negative,1,Cancelled Flight,0.703,United,CoralReefer420,0,@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.,2015-02-24 11:39:45 -0800,36.3799411691172,-119.559479214645 5.70307026263384E+017,negative,1,Late Flight,1,United,lsalazarll,0,@united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united,2015-02-24 11:39:25 -0800,37.6377824855864,-119.55982452973 5.70306733010264E+017,positive,0.3441,,0,United,rombaa,0,@united thanks -- we filled it out. How's our luck with this? Is it common?,2015-02-24 11:38:15 -0800,36.9970049578279,-119.900201978288 5.703062170018E+017,negative,0.3475,Can't Tell,0.3475,United,samidip,0,@united Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :),2015-02-24 11:36:12 -0800,31.4893799360513,-119.241923505688 5.70305603056349E+017,neutral,0.645,,0,United,karenmcgregor86,0,@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?,2015-02-24 11:33:46 -0800,40.1124283587609,-119.394965472932 5.70304912468402E+017,negative,0.6667,Can't Tell,0.3333,United,andycheco,0,@united you think you boarded flight AU1066 too early? I think so.,2015-02-24 11:31:01 -0800,40.4668966753656,-119.520637474888 5.70302375510057E+017,neutral,0.6761,,0,United,hmansfield,0,"@united I understand, but it's tough when there is no way to get to the airport w/o serious risk of an accident. It's a steep price.",2015-02-24 11:20:56 -0800,38.1806398614085,-118.983204151313 5.70302023993831E+017,negative,0.6735,Bad Flight,0.3476,United,slandail,0,"@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock.",2015-02-24 11:19:32 -0800,38.3251488321959,-119.563590096897 5.70301670892147E+017,neutral,1,,,United,karenmcgregor86,0,@united flying gla-mco in a few weeks. How long do we have to be at airport for before departure for both international and domestic? Ta,2015-02-24 11:18:08 -0800,37.7579360494572,-119.251235842503 5.70299889688703E+017,positive,0.6634,,,United,nydia376,0,@united thanks,2015-02-24 11:11:04 -0800,36.0361950339133,-119.294598486732 5.70299819610251E+017,positive,1,,,United,BK_TheBri,0,@united Thanks. It is on the same ticket.,2015-02-24 11:10:47 -0800,32.5692645348347,-119.640701049197 5.70299388670702E+017,neutral,0.67,,0,United,LarkAfterDark,0,@united why not? Is it a law or a policy?,2015-02-24 11:09:04 -0800,35.1741852099561,-118.702711791009 5.70299182310945E+017,negative,1,Flight Booking Problems,0.6816,United,Ashley_Jeffris,0,@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.,2015-02-24 11:08:15 -0800,36.1435812722789,-118.837565274208 5.70298918971576E+017,negative,1,Customer Service Issue,0.66,United,CheerTymeDad,1,@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix. Flawed security logic. Flawed customer service,2015-02-24 11:07:12 -0800,37.1336792246454,-119.343827505801 5.70298455068971E+017,negative,0.6547,Customer Service Issue,0.3331,United,Nikki62878,0,"@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!",2015-02-24 11:05:21 -0800,35.9335402488063,-119.806873153814 5.70298411582394E+017,positive,0.6351,,,United,JordanTapiia,0,@united follow me please this airline is beautifull ♥,2015-02-24 11:05:11 -0800,33.7725308499014,-119.798897583683 5.70298027103162E+017,neutral,0.6768,,0,United,nydia376,0,"@united no I don't, but I'm sure United have my info on its system.",2015-02-24 11:03:39 -0800,35.8504311513146,-118.565956494686 5.70298018685166E+017,negative,1,Lost Luggage,0.6886,United,Nikki62878,0,"@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child",2015-02-24 11:03:37 -0800,36.2012592293032,-119.73148214129 5.70297970891076E+017,neutral,1,,,United,rissels,0,@united Just submitted my response on the link you sent.,2015-02-24 11:03:26 -0800,32.3064903860337,-119.155092923106 5.70296556852789E+017,neutral,1,,,United,nydia376,0,"@united yes, David Allan send an email with this number (KMM24999563V99860L0KM) and case#8719519",2015-02-24 10:57:49 -0800,38.6835822247662,-119.47723942597 5.7029579598508E+017,negative,0.6526,Can't Tell,0.6526,United,WorstThingsBot,0,@united @highbuddyyy that totally sucks my cousin worked at PHL said @united,2015-02-24 10:54:48 -0800,35.8652884594772,-119.978659927954 5.70294743684518E+017,positive,1,,,United,Anntasia,0,@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated,2015-02-24 10:50:37 -0800,36.2130101006189,-119.15510671854 5.70294445020733E+017,neutral,1,,,United,nydia376,0,"@united yes, a paper voucher that I got on January 26th 2015",2015-02-24 10:49:25 -0800,38.621347613842,-118.19974999621 5.7029420599994E+017,negative,1,Customer Service Issue,0.6703,United,nydia376,0,@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting,2015-02-24 10:48:28 -0800,33.6227907733915,-119.64785757432 5.70293957739082E+017,negative,1,Customer Service Issue,1,United,nate2482,0,"@United the internet is a great thing. I am emailing executives in your company, maybe they will respond to me in a timely manner.",2015-02-24 10:47:29 -0800,36.9613552249544,-118.706817371157 5.70293265221743E+017,neutral,1,,,United,akobilarov,0,"@united Do I need to use a Chase United Club pass for my 8yr old son, or can he come in with me on my pass?",2015-02-24 10:44:44 -0800,36.2900777815253,-119.619597803078 5.70291866530398E+017,neutral,1,,,United,andreaSanger,0,@united and what am I suppose to do with that number?,2015-02-24 10:39:11 -0800,36.4483507832033,-119.544022641446 5.70291813912859E+017,negative,1,Can't Tell,0.7071,United,Guggero,0,"@united thats weak. See ya 👋 Hey @VirginAmerica !!",2015-02-24 10:38:58 -0800,34.089521294903,-119.546028797827 5.70291642550387E+017,negative,1,Can't Tell,0.6614,United,nydia376,0,@united I flew back w other company since United didnt have an earlier flight,2015-02-24 10:38:17 -0800,40.0077026000615,-120.504719653965 5.70291492545298E+017,neutral,1,,,United,nydia376,0,@united I lost a voucher that I was given in Miami aeroport on jan 26. I did not use it.,2015-02-24 10:37:41 -0800,37.4641728483667,-119.842473619357 5.70291213007491E+017,negative,1,Customer Service Issue,0.6421,United,runwithmiles,0,@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab,2015-02-24 10:36:35 -0800,37.9773468606156,-119.975274166613 5.70290993339245E+017,negative,1,Customer Service Issue,0.6459,United,nate2482,0,@united I sure did. I had to drive a total of 3 hours to get my own bag. I'd like to explain that debacle but no one wants to talk to me.,2015-02-24 10:35:42 -0800,36.6023272527009,-119.317888941937 5.70290540274688E+017,neutral,0.6665,,,United,CheerTymeDad,0,@united @CheerTymeDad Gee that's like almost caring about ppl more than $$. Think I'm more int in having a trusted adult w/ daughter .,2015-02-24 10:33:54 -0800,39.8322834960698,-119.791568196242 5.70289777184002E+017,negative,1,Late Flight,0.6624,United,BocheBillions,0,"@united See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr. After we boarded, there was a defibrillator issue.",2015-02-24 10:30:53 -0800,34.8224781821443,-119.367784463488 5.70289557205328E+017,negative,1,longlines,0.6575,United,CoachJoette,0,@united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled,2015-02-24 10:30:00 -0800,34.5435396350555,-119.186374106765 5.70288349392605E+017,negative,0.6495,Can't Tell,0.6495,United,lotusfitness,0,@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy,2015-02-24 10:25:12 -0800,36.2861524136481,-119.123645697033 5.70286924277031E+017,negative,0.6538,Customer Service Issue,0.6538,United,megfalcone,0,"@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but...",2015-02-24 10:19:32 -0800,37.8676970184598,-119.607568696087 5.70286882623369E+017,negative,1,Customer Service Issue,1,United,nydia376,0,@united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice,2015-02-24 10:19:22 -0800,37.0354122411758,-118.993840210305 5.70286565894828E+017,negative,0.6931,Can't Tell,0.3626,United,OohLaLa09,0,"@united also during the run I was instructed to do, I shattered my computer. http://t.co/oAflfr7WXB",2015-02-24 10:18:07 -0800,35.0810627855251,-119.649871236637 5.70286100637467E+017,negative,1,Flight Attendant Complaints,0.3732,United,OohLaLa09,1,"@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice.",2015-02-24 10:16:16 -0800,35.0471137288463,-119.190812513157 5.70285610176533E+017,neutral,0.6492,,0,United,cehertz,0,@united that's right- with an overnight Miami.,2015-02-24 10:14:19 -0800,38.6665821921941,-120.945962377841 5.70285578563891E+017,neutral,0.6776,,0,United,BK_TheBri,0,@united Have clients with an 11 hr layover at IAH (during the day). Will they have to claim & recheck luggage. Or will it be taken care of?,2015-02-24 10:14:11 -0800,38.0070106234107,-118.887602390843 5.70285537833169E+017,neutral,1,,,United,Nikki62878,0,"@united I am trying to find out if the loaner seat is new or used, a used car seat is illegal according to safety regulations",2015-02-24 10:14:02 -0800,37.481351398098,-119.568056678952 5.70285115655348E+017,neutral,0.6523,,0,United,Guggero,0,@united i DMed you the details,2015-02-24 10:12:21 -0800,37.5542115004952,-120.17972757122 5.70284934771974E+017,negative,1,Flight Attendant Complaints,0.691,United,fitztango,0,"@united iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer",2015-02-24 10:11:38 -0800,36.6665603229123,-119.274904174069 5.70284312697766E+017,neutral,0.663,,0,United,F_U_ng,0,"@united Kewl. Will also let them know the overhead bin over my row was ""Inop"". I love a good abbreve.",2015-02-24 10:09:10 -0800,33.1631745166837,-119.732083129523 5.70283712409051E+017,positive,0.6793,,0,United,mattwbaker,0,"@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer.",2015-02-24 10:06:47 -0800,37.617674755097,-119.60714132839 5.70283571941925E+017,negative,1,Customer Service Issue,0.6806,United,collegepathSS,0,@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad,2015-02-24 10:06:13 -0800,37.4876761665868,-120.193796104611 5.70283453750489E+017,negative,1,Cancelled Flight,0.6716,United,kevintgarner,0,@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient,2015-02-24 10:05:45 -0800,38.3496129156347,-119.426851847628 5.70282089863627E+017,negative,1,Lost Luggage,0.7021,United,Nikki62878,0,@united then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child,2015-02-24 10:00:20 -0800,35.8064270818765,-119.176485935735 5.70282087065919E+017,neutral,0.6589,,,United,discobiscuit63,0,@united thanks again for your concern. I will contact customer care upon our return from Australia.,2015-02-24 10:00:19 -0800,35.508179088264,-119.75281773808 5.70280548922499E+017,negative,1,Late Flight,0.6383,United,kevinfla3,0,@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis,2015-02-24 09:54:12 -0800,41.4731414372622,-118.351947963563 5.70279720937529E+017,positive,1,,,United,sundialtours,0,"@united ""Airport snow removal method #22..."" Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU",2015-02-24 09:50:55 -0800,37.323328987955,-118.857084996739 5.70278024303776E+017,negative,1,Flight Booking Problems,0.6516,United,SEGrower,0,"@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward.",2015-02-24 09:44:10 -0800,39.1047878385861,-118.877216522986 5.70277667519332E+017,negative,1,Late Flight,0.6542,United,cristobalwong,0,@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable,2015-02-24 09:42:45 -0800,34.7793175653469,-119.691291125657 5.70277418642121E+017,negative,0.6695,Can't Tell,0.3356,United,logainne,0,@united When will email address/username sign-on be available? It's been a while.,2015-02-24 09:41:46 -0800,39.622341831388,-118.685475269508 5.70276787063816E+017,positive,1,,,United,LukeGzus,0,@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?,2015-02-24 09:39:15 -0800,34.6707850383011,-118.820220793891 5.70276377401827E+017,negative,1,Can't Tell,0.6684,United,chrsmichaels,0,@united rude rude,2015-02-24 09:37:38 -0800,38.6174719509632,-119.758545252314 5.70276018751017E+017,negative,1,Flight Booking Problems,1,United,mattwbaker,0,@united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover & I am stuck outside sec,2015-02-24 09:36:12 -0800,32.7082573220014,-119.337723084594 5.70275462921851E+017,negative,0.6791,Damaged Luggage,0.6791,United,Joestudent11,0,@united. ..I received on other flights. #united truly breaks guitars. #unitedbreaksguitars #wantmymoneyback,2015-02-24 09:34:00 -0800,36.5957307301318,-118.738140110418 5.70275153860387E+017,negative,1,Lost Luggage,0.6563,United,Joestudent11,0,@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...,2015-02-24 09:32:46 -0800,36.8408730587595,-119.202956098689 5.70275140157641E+017,negative,1,Lost Luggage,1,United,johnkarpf,0,@United My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome,2015-02-24 09:32:43 -0800,39.2921700237648,-119.089631548612 5.70275123854488E+017,negative,1,Customer Service Issue,0.3551,United,CheerTymeDad,1,@united Shame that there's no flex to tickets transfer rules. Even calling from Neurosurgery ICU isn't enough!,2015-02-24 09:32:39 -0800,36.4875974526999,-118.964145772626 5.70272997052805E+017,negative,1,Customer Service Issue,1,United,johnkarpf,0,@united No. Denver said they don't handle baggage that made it to Colo. Springs. They gave me an 800 number to call. No help there either.,2015-02-24 09:24:12 -0800,34.7930309001725,-119.578358379678 5.70272511050383E+017,negative,1,Customer Service Issue,1,United,Micaela4Mizzou,0,@united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes,2015-02-24 09:22:16 -0800,32.5705860996894,-118.86575667877 5.70272406570443E+017,neutral,1,,,United,BocheBillions,0,@united 6533 ORD to DCA,2015-02-24 09:21:51 -0800,34.1167978149662,-119.835572446714 5.70271846718775E+017,negative,1,Customer Service Issue,0.6706,United,discobiscuit63,0,"@united once he found out we had a problem he avoided me like the plague. Was told ""we can't find a supervisor.""",2015-02-24 09:19:38 -0800,38.3747342686039,-119.726914621315 5.70271792314618E+017,negative,1,Cancelled Flight,1,United,Peter_Abrahamse,0,@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.,2015-02-24 09:19:25 -0800,38.9588582047564,-118.937030836562 5.70271791400112E+017,negative,1,Can't Tell,1,United,fuchsialipstick,0,@united I will not be flying you again,2015-02-24 09:19:24 -0800,38.152016062908,-118.982145636145 5.70271644473622E+017,negative,1,Late Flight,1,United,fuchsialipstick,0,"@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight.",2015-02-24 09:18:49 -0800,35.7816876899627,-119.162545334165 5.70271367519605E+017,neutral,1,,,United,kevintgarner,0,"@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!",2015-02-24 09:17:43 -0800,36.5254733271341,-118.993513596849 5.70271205300703E+017,neutral,1,,,United,fuchsialipstick,0,@united your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?,2015-02-24 09:17:05 -0800,38.0758683054018,-121.892658958233 5.70271064141353E+017,positive,0.6421,,0,United,discobiscuit63,0,@united I flew United last month and the experience was AWESOME!,2015-02-24 09:16:31 -0800,35.9324860271541,-119.254314027088 5.70270918095696E+017,negative,0.66,Flight Booking Problems,0.3503,United,discobiscuit63,0,@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.,2015-02-24 09:15:56 -0800,34.2791127426406,-118.849184523217 5.70270728051765E+017,negative,1,Flight Attendant Complaints,0.6593,United,fuchsialipstick,0,"@united v upset with your disability ""services"". When I told one of your employees I was carrying medical equipment she was very rude.",2015-02-24 09:15:11 -0800,38.5649164809632,-119.774782106564 5.70270436463759E+017,negative,1,Customer Service Issue,0.6735,United,discobiscuit63,0,@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.,2015-02-24 09:14:01 -0800,36.6199519495733,-119.87181886986 5.7026917277465E+017,negative,1,Can't Tell,0.3478,United,LarkAfterDark,2,@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!,2015-02-24 09:09:00 -0800,38.7880522821744,-119.19778088669 5.7026910364835E+017,negative,1,Flight Booking Problems,1,United,getmeontop,0,@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!,2015-02-24 09:08:44 -0800,35.9455576468479,-119.57318991623 5.70269035998409E+017,negative,0.6794,Customer Service Issue,0.3802,United,jkentakula,0,"@united as a 1k, I'm always hoping for improvement.",2015-02-24 09:08:27 -0800,41.0548147227518,-119.570989687855 5.70267915154539E+017,negative,1,Damaged Luggage,0.6765,United,jasonpblakey,0,@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?,2015-02-24 09:04:00 -0800,37.2476580891936,-119.599276191077 5.70265596220166E+017,negative,1,Customer Service Issue,0.699,United,discobiscuit63,1,@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.,2015-02-24 08:54:47 -0800,35.396882950049,-118.719351765958 5.7026554202572E+017,negative,0.6722,Can't Tell,0.3443,United,jkentakula,0,@united mobile apps need construction from the ground up for each OS category. It's expensive to get right .,2015-02-24 08:54:34 -0800,35.8720020397692,-119.173881480172 5.70264556443824E+017,negative,1,Flight Booking Problems,0.3535,United,BillBra95467934,0,@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.,2015-02-24 08:50:39 -0800,35.6787950645758,-119.024114162326 5.70264153559949E+017,positive,0.663,,0,United,JoshuaIsWrong,0,"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat.",2015-02-24 08:49:03 -0800,41.0860148701352,-120.321284354311 5.70263872004874E+017,neutral,0.6764,,0,United,jkentakula,0,@united the os isn't controlled by me but rather @VerizonWireless . App is new.,2015-02-24 08:47:56 -0800,35.9748485312348,-119.777385350205 5.70262424038699E+017,negative,1,Customer Service Issue,0.6827,United,debweinz,0,"@united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!",2015-02-24 08:42:11 -0800,34.7302546905625,-119.950369818828 5.702609847047E+017,negative,1,Flight Attendant Complaints,1,United,mbelliss,0,@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk,2015-02-24 08:36:28 -0800,36.4041305024805,-119.848852465514 5.70260383862108E+017,negative,0.6752,Flight Booking Problems,0.3468,United,mattbunk,0,@united What is your phone number. I can't find who to call about a flight reservation.,2015-02-24 08:34:05 -0800,38.4544093234896,-119.545088819898 5.70260294846452E+017,negative,1,Can't Tell,0.6834,United,throthra,0,"@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it.",2015-02-24 08:33:43 -0800,38.4966242213594,-118.727611931914 5.70260118043914E+017,negative,1,Customer Service Issue,1,United,throthra,0,"@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did.",2015-02-24 08:33:01 -0800,39.1136667140711,-119.64351532316 5.7025969157981E+017,negative,0.6957,Lost Luggage,0.6957,United,jakepoznak,0,@united they helped me at the baggage service desk. Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12,2015-02-24 08:31:20 -0800,39.4047499574596,-119.935471329845 5.70259632557396E+017,negative,0.6281,Customer Service Issue,0.3391,United,AldenGlobe,0,@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.,2015-02-24 08:31:05 -0800,35.3871756532316,-118.920326412989 5.70259311315837E+017,positive,1,,,United,cehertz,0,@united for the record- Rozana at Newark was lovely and helpful. #choosekind,2015-02-24 08:29:49 -0800,39.3800748488587,-118.373691705226 5.70259131879309E+017,neutral,0.6466,,0,United,Mateyush,0,@united It was last night's 1235/ORD-LGA.,2015-02-24 08:29:06 -0800,37.4471012449652,-119.215638273314 5.70258760200954E+017,positive,0.6891,,,United,ShawnaNewman,0,@united thx for update,2015-02-24 08:27:37 -0800,35.3095427284017,-119.807301159157 5.70258476695302E+017,neutral,0.6638,,,United,Sri_Philips,0,@united thank you !,2015-02-24 08:26:30 -0800,38.1444359601758,-119.168599788527 5.70257564023128E+017,neutral,0.6842,,,United,CATTTastrophe,0,@united dm these nuts,2015-02-24 08:22:52 -0800,38.3664812052938,-119.03984146367 5.7025756300392E+017,negative,0.6354,Flight Attendant Complaints,0.6354,United,CassiusCCIDog,0,@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!,2015-02-24 08:22:52 -0800,38.566984357128,-119.027456092172 5.70257377460515E+017,negative,1,Flight Attendant Complaints,0.6667,United,CassiusCCIDog,1,@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued),2015-02-24 08:22:08 -0800,36.143813380721,-119.215787798113 5.70254368538174E+017,negative,1,Late Flight,0.6548,United,guichaves1989,0,@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys,2015-02-24 08:10:10 -0800,36.000467342434,-119.186782926515 5.7025298637233E+017,negative,1,Bad Flight,1,United,PFlandersdc,0,@united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!,2015-02-24 08:04:41 -0800,34.4225432105343,-119.59966189561 5.70252965392593E+017,positive,1,,,United,jakepoznak,0,@united despite my bag not making it to Newark good informative email tracking updates help!,2015-02-24 08:04:36 -0800,34.89066786047,-118.716921003356 5.70252666439385E+017,negative,1,Late Flight,1,United,RaquelSnyderDC,0,@United. What's going on with UA 236? outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever,2015-02-24 08:03:25 -0800,34.8457334691705,-119.766619831401 5.70252146320351E+017,negative,1,Late Flight,1,United,PFlandersdc,0,@united #worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours!,2015-02-24 08:01:21 -0800,33.3547724868993,-119.147495242632 5.70251549219394E+017,negative,1,Customer Service Issue,0.6596,United,jkentakula,0,@united crashed trying to check in.,2015-02-24 07:58:58 -0800,35.5864055017196,-119.183643761575 5.70251472203588E+017,positive,0.635,,0,United,CoreyAStewart,0,"@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy.",2015-02-24 07:58:40 -0800,40.1623601873,-119.401821135106 5.70250053710819E+017,neutral,1,,,United,alex_nieves,0,@united thanks for the info I already knew...,2015-02-24 07:53:02 -0800,38.1558197525995,-118.940148692903 5.70249871107723E+017,neutral,0.703,,0,United,MyCustoAdvocate,0,@united Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC we negotiate resolutions for You!,2015-02-24 07:52:18 -0800,38.0780112237888,-118.439696988682 5.70249806540452E+017,negative,1,longlines,0.6951,United,JohnJReid,0,@united on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!,2015-02-24 07:52:03 -0800,37.266756336391,-119.411120405588 5.70249680535339E+017,neutral,0.6593,,,United,screamingbrat,0,@united Thank you.,2015-02-24 07:51:33 -0800,37.6522935706758,-119.881335242451 5.70249083790733E+017,negative,1,Customer Service Issue,0.6536,United,Maxxisonfire,0,@united Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam,2015-02-24 07:49:10 -0800,35.6851196428226,-119.331371150797 5.70247839563035E+017,neutral,0.6804,,0,United,kelseyblack92,0,@united is there an email address I can reach? Too long for a DM.,2015-02-24 07:44:14 -0800,35.7994962079944,-119.934725395458 5.70247551368241E+017,negative,1,Customer Service Issue,0.6689,United,Guggero,0,@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere ✌️out.,2015-02-24 07:43:05 -0800,39.7186006647405,-119.109262639475 5.70247428139569E+017,negative,1,Late Flight,0.6854,United,Twist_OP,0,@united ua1673 still waiting! Supposed to depart 9:08,2015-02-24 07:42:36 -0800,41.7612638914989,-119.174477819705 5.70247027117797E+017,negative,0.6633,Customer Service Issue,0.3367,United,andreaSanger,0,@united it was credit from my last trip that never came in the mail!,2015-02-24 07:41:00 -0800,34.7173304773668,-119.325807179732 5.70246963901428E+017,negative,1,Customer Service Issue,1,United,jammyrascals,0,@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service,2015-02-24 07:40:45 -0800,38.5321520024611,-119.788595243933 5.70245996334191E+017,negative,1,Customer Service Issue,1,United,AmericanNarad,0,@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice,2015-02-24 07:36:54 -0800,32.7688742423878,-119.813458539448 5.70245555064074E+017,negative,1,Flight Booking Problems,0.674,United,fatwmnonthemtn,0,@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.,2015-02-24 07:35:09 -0800,32.7582851048558,-119.272800366279 5.70244711388066E+017,negative,1,Customer Service Issue,0.6669,United,tuckerI84,0,@united how do I get my account number if your website says email is unavailable?,2015-02-24 07:31:48 -0800,35.3097687387479,-118.27679029596 5.70243296741753E+017,neutral,0.6891,,0,United,christinphillip,0,@united So do I need to book two one ways in order for her to fly as an unaccompanied minor?,2015-02-24 07:26:11 -0800,38.7598426597956,-118.972232174659 5.70241830757007E+017,negative,1,Lost Luggage,1,United,ChrisNielsen2,0,"@united I received 1 bag last night, I am still missing the other one.",2015-02-24 07:20:21 -0800,36.8388763636019,-118.39678400046 5.70240043022991E+017,negative,1,Bad Flight,1,United,campilley,0,"@united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench.",2015-02-24 07:13:15 -0800,36.0139589814927,-119.031847153421 5.7023916567525E+017,neutral,0.6985,,,United,Hannahsfight1,0,@united Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/kQnrrP86A5,2015-02-24 07:09:46 -0800,37.2583642867358,-119.8379705955 5.70237629775675E+017,neutral,0.6051,,0,United,brimalxx,0,"@united bet you wont honour them, like mine ey",2015-02-24 07:03:40 -0800,39.0428542321629,-119.287071286016 5.70237261494792E+017,negative,1,Late Flight,1,United,Twist_OP,0,@united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling,2015-02-24 07:02:12 -0800,36.7286979376413,-120.141021118987 5.70236221575705E+017,neutral,0.6349,,0,United,Evan_Flay,0,"@united I guess that's too much ask, huh?",2015-02-24 06:58:04 -0800,36.6785246413576,-120.028957216119 5.7023613860395E+017,negative,0.6288,Bad Flight,0.6288,United,Evan_Flay,0,@united but it's hard to stay upset at someone when they at least TRY to show remorse.,2015-02-24 06:57:44 -0800,37.8305517036113,-119.641823176014 5.702360142387E+017,negative,1,Customer Service Issue,0.6413,United,Evan_Flay,0,"@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,",2015-02-24 06:57:14 -0800,35.6865263558785,-119.508490175262 5.70235698608869E+017,negative,1,Customer Service Issue,1,United,Evan_Flay,0,@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.,2015-02-24 06:55:59 -0800,37.6630381468887,-119.077919033229 5.70235686470746E+017,negative,1,Can't Tell,0.6723,United,8629Fissile,0,@united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you,2015-02-24 06:55:56 -0800,31.154102465353,-118.617881916541 5.70235387009839E+017,negative,1,Customer Service Issue,0.6818,United,Evan_Flay,0,"@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine.",2015-02-24 06:54:45 -0800,36.4633128738671,-118.713154362859 5.70235195934118E+017,negative,1,Flight Attendant Complaints,0.385,United,Evan_Flay,0,@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.,2015-02-24 06:53:59 -0800,37.4008265548191,-118.942834438213 5.70234996562113E+017,negative,1,Can't Tell,0.3501,United,Evan_Flay,0,@united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought,2015-02-24 06:53:12 -0800,34.9954117288806,-118.975332213285 5.70234734942523E+017,negative,0.6501,Customer Service Issue,0.3265,United,christinphillip,0,@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.,2015-02-24 06:52:09 -0800,37.0961035159726,-119.998559277185 5.70234650448126E+017,negative,1,Customer Service Issue,1,United,growingpangs,0,".@united it will be because I'm moving to @AmericanAir because of @united talk, no service",2015-02-24 06:51:49 -0800,39.7039615310147,-118.740264576265 5.70232726206312E+017,neutral,1,,,United,TaylorGravett,0,@united please be good to me this weekend!,2015-02-24 06:44:10 -0800,36.9674426260727,-119.750199066324 5.70232659282145E+017,negative,1,Customer Service Issue,1,United,Mateyush,0,"@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better.",2015-02-24 06:43:55 -0800,36.5846844827628,-119.163790662735 5.70232533272568E+017,negative,1,Lost Luggage,1,United,mortgagesbycoop,0,@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.,2015-02-24 06:43:24 -0800,38.7708273801799,-118.716566926532 5.70232477618442E+017,negative,0.6611,Can't Tell,0.6611,United,dlm_3,0,@united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error,2015-02-24 06:43:11 -0800,39.876597527125,-119.569958552112 5.70230752476049E+017,neutral,1,,,United,Cecilia_stories,0,@united A Tourist Wonder: Super Tides and Tide of the Century at French and U.K coasts: http://t.co/gXdqORtsS0,2015-02-24 06:36:20 -0800,38.1809194066931,-119.388342759878 5.70230059170005E+017,negative,0.6894,Late Flight,0.3497,United,etiyi,0,@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.,2015-02-24 06:33:35 -0800,37.9276131906876,-119.782924007416 5.70229936285331E+017,neutral,0.6714,,0,United,etiyi,0,@united yall should probably work on that.,2015-02-24 06:33:05 -0800,35.9973954640571,-118.820080454972 5.70229842626478E+017,negative,1,Can't Tell,1,United,throthra,0,"@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused",2015-02-24 06:32:43 -0800,39.001260650978,-119.035294600968 5.70229480821629E+017,negative,0.6692,Can't Tell,0.3426,United,throthra,0,@united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.,2015-02-24 06:31:17 -0800,38.6708078055515,-119.679002035724 5.70229133445243E+017,negative,1,Flight Attendant Complaints,1,United,throthra,0,@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?,2015-02-24 06:29:54 -0800,37.2133308743824,-119.233402870693 5.7022844605347E+017,negative,1,Customer Service Issue,1,United,missinver,0,@united Could this email be resent as it doesnt appear to have arrived.,2015-02-24 06:27:10 -0800,38.4998767617678,-119.851007056736 5.70227149682156E+017,neutral,1,,,United,cehertz,0,@united yes please! Trying to get to POP- in Newark now....,2015-02-24 06:22:01 -0800,32.5107241746253,-119.60451152961 5.70226164146397E+017,negative,0.6923,Customer Service Issue,0.3846,United,_mhertz,0,@united you have to follow me in order for me to DM...come on now,2015-02-24 06:18:06 -0800,36.8336729873655,-118.982460290245 5.70225191458111E+017,negative,1,Bad Flight,0.6606,United,AurelAssan,0,"@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice",2015-02-24 06:14:14 -0800,38.2417826487774,-119.511197123866 5.70224727047873E+017,negative,1,Lost Luggage,1,United,ajpape,0,@united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag....,2015-02-24 06:12:23 -0800,34.776823471447,-118.869001618992 5.70223703285477E+017,negative,1,Customer Service Issue,0.6483,United,christinphillip,0,@united I did DM the details but still no response. I have to book today.,2015-02-24 06:08:19 -0800,39.2723931058926,-119.173693678299 5.70222630525014E+017,neutral,1,,,United,WhatSarahSayzz,0,@united I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏,2015-02-24 06:04:03 -0800,34.3953487059689,-119.840972272258 5.70219942961922E+017,neutral,0.663,,0,United,kathryn217628,0,@united can someone please explain the process of of what happens to property found on a plane after passengers leave at Heathrow ?,2015-02-24 05:53:23 -0800,36.7689636608228,-119.093307309945 5.70217606025749E+017,negative,1,Customer Service Issue,0.6599,United,BouleChitte,0,@united not able to DM you my confirmation number,2015-02-24 05:44:06 -0800,36.070088735091,-119.548783168789 5.70217145428091E+017,negative,0.7125,Late Flight,0.7125,United,xRaeCatherine,0,"@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?",2015-02-24 05:42:16 -0800,36.7654890445412,-118.589214122826 5.70216086173581E+017,negative,1,Customer Service Issue,1,United,missinver,0,@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!,2015-02-24 05:38:03 -0800,36.1505502521418,-119.925899982513 5.70215359963406E+017,neutral,0.6735,,0,United,BouleChitte,0,@united DM does not work what do I do?,2015-02-24 05:35:10 -0800,35.0923360932174,-119.301173869164 5.70214660638511E+017,positive,0.6632,,0,United,BouleChitte,0,@united private jet would have been cool! Do does not work. I'll try again,2015-02-24 05:32:23 -0800,37.283357117541,-118.98456518716 5.7021224605322E+017,negative,0.6832,Flight Booking Problems,0.6832,United,Kalbozey,0,@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!,2015-02-24 05:22:48 -0800,36.4128980739992,-119.267168708775 5.70211810038522E+017,negative,1,Late Flight,1,United,Sri_Philips,0,@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago,2015-02-24 05:21:04 -0800,36.6328106252976,-119.667252555634 5.70211313072239E+017,neutral,1,,,United,BouleChitte,0,@united how about 3659 YUL-ORD?,2015-02-24 05:19:05 -0800,36.9466833978031,-118.418116995269 5.70210970330669E+017,negative,0.6392,Late Flight,0.3402,United,bcarlsrud,0,"@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx",2015-02-24 05:17:43 -0800,37.6706094241886,-118.875053303125 5.70210145239593E+017,negative,0.6535,Late Flight,0.3663,United,dkesten71,0,@united 1k and had problem getting out of FLL to IAH sent DM to you about making my connection please let me know,2015-02-24 05:14:27 -0800,33.3387526448684,-119.402015349903 5.70209482090918E+017,neutral,0.352,,0,United,LukeGzus,0,@united Done and done,2015-02-24 05:11:49 -0800,38.4739854858718,-119.402566686233 5.70208036314223E+017,positive,1,,,United,ShawnaNewman,0,"@united thanks, just sent :)",2015-02-24 05:06:04 -0800,37.493994816521,-118.686890450701 5.70205880504816E+017,negative,0.6421,Cancelled Flight,0.3263,United,BouleChitte,0,"@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?",2015-02-24 04:57:30 -0800,39.0488434238645,-119.704593666823 5.70204900375687E+017,negative,1,Can't Tell,1,United,Evan_Flay,0,@united I'm so frustrated and nervous because of this.,2015-02-24 04:53:36 -0800,38.3390974504498,-119.166030360035 5.70204730745422E+017,negative,1,Flight Attendant Complaints,1,United,Evan_Flay,0,@united are the ones who make it difficult for me.,2015-02-24 04:52:56 -0800,37.7168230339479,-119.130121423495 5.70204649363341E+017,negative,0.6771,Bad Flight,0.3542,United,Evan_Flay,0,@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You,2015-02-24 04:52:36 -0800,35.8424897634757,-118.712858381247 5.70203218686423E+017,negative,1,Cancelled Flight,1,United,bcarlsrud,0,@united how does it get Cancelled Flightled 10 hours before take off?,2015-02-24 04:46:55 -0800,36.3781345718934,-118.937528821602 5.70201707621147E+017,negative,1,Can't Tell,0.668,United,Evan_Flay,0,"@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?",2015-02-24 04:40:55 -0800,36.6647434170483,-119.656583580945 5.70201440704029E+017,negative,0.6515,Bad Flight,0.6515,United,Evan_Flay,0,@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?,2015-02-24 04:39:51 -0800,38.8968257142454,-118.490292268562 5.70200756827001E+017,negative,1,Can't Tell,0.3547,United,MeganHolstein,0,@united I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication,2015-02-24 04:37:08 -0800,36.5737755205538,-119.748375323338 5.70197589280367E+017,neutral,0.3433,,0,United,brooklyn_dodger,0,.Thnx for the response @united bot. It seems this 'improvement' could be easily attained. Is your 1st Class service really only worth $50?,2015-02-24 04:24:33 -0800,33.7967393661522,-119.507872001865 5.70196530566701E+017,positive,0.6667,,0,United,T2News,0,"@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round",2015-02-24 04:20:21 -0800,35.05735435674,-119.377076928825 5.70196424043815E+017,neutral,0.6765,,0,United,ShawnaNewman,0,"@united booked award tix on ThaiAirways but I'm not seeing a conf# for them, just the United Flight Booking Problems#. Can you get get the Thai# for me?",2015-02-24 04:19:55 -0800,39.9684545043868,-118.940492426884 5.70189291990729E+017,negative,1,Customer Service Issue,1,United,BrittanyWolgast,0,@united Luckily I made my flights this time but was so disappointed with the lack of communication :(,2015-02-24 03:51:35 -0800,37.8337102594592,-118.829505338007 5.70188934564737E+017,negative,1,Cancelled Flight,1,United,bcarlsrud,0,@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted?,2015-02-24 03:50:10 -0800,36.9081164606982,-119.102808840447 5.70188838775103E+017,negative,1,Customer Service Issue,1,United,Evan_Flay,0,@united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option.,2015-02-24 03:49:47 -0800,36.645930787482,-120.526282132212 5.70188684881822E+017,negative,1,Bad Flight,1,United,Evan_Flay,0,@united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The,2015-02-24 03:49:10 -0800,38.5888246275635,-118.762873373068 5.70188353984959E+017,negative,1,Can't Tell,1,United,CATTTastrophe,0,@united YOU GUYS ARE HORRIBLE.,2015-02-24 03:47:51 -0800,36.6213713449528,-119.701377002148 5.70187940221071E+017,positive,0.6455,,,United,Gouwerijn,0,@united thnx for the info,2015-02-24 03:46:13 -0800,39.7760185145597,-119.429767076353 5.70187080426398E+017,negative,1,Customer Service Issue,0.6995,United,GSG_President,0,@united Why do I have to pay $ 17 for wifi with an international business ticket? #pennypincher,2015-02-24 03:42:48 -0800,39.0461559729852,-119.195119139581 5.7018568756947E+017,negative,1,Lost Luggage,1,United,jasonpblakey,0,"@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines",2015-02-24 03:37:16 -0800,38.2365966570447,-119.018105569651 5.70183702224835E+017,positive,1,,,United,RichHays,0,@united kudos for not Cancelled Flightling flights from DFW this morning. United usually first to panic...,2015-02-24 03:29:22 -0800,38.0763324744245,-119.558061684772 5.70182980142023E+017,negative,1,Damaged Luggage,1,United,Spanner2,0,@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel,2015-02-24 03:26:30 -0800,36.2677760648835,-119.640809526279 5.70181906492297E+017,neutral,1,,,United,msalvatore15,0,@united is flight 587 from DFW to ORD currently on-time? I see an advisory that DFW may be affected by weather,2015-02-24 03:22:14 -0800,39.4956465145948,-118.810035324232 5.7017915859422E+017,negative,1,Can't Tell,1,United,inspirevery,0,@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC,2015-02-24 03:11:19 -0800,38.1697589184145,-119.761680600486 5.70177593250583E+017,negative,1,Late Flight,1,United,Twist_OP,0,@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???,2015-02-24 03:05:06 -0800,33.855008366139,-119.496325999742 5.70176998355702E+017,positive,1,,,United,jakepoznak,0,@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.,2015-02-24 03:02:44 -0800,38.9668759864318,-119.192255596542 5.70175761468031E+017,negative,1,Customer Service Issue,0.6667,United,sothenbethsaid,0,@united to speak to a real person to get this resolved politely and efficiently. (2/2),2015-02-24 02:57:49 -0800,34.6767167979289,-120.405712890128 5.70175669096882E+017,negative,0.6296,Customer Service Issue,0.6296,United,sothenbethsaid,0,"@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)",2015-02-24 02:57:27 -0800,38.1034808125857,-119.680655549329 5.70175513035215E+017,negative,1,Lost Luggage,1,United,michaelsalinger,0,@united did bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines,2015-02-24 02:56:50 -0800,35.2752650337295,-118.994529776633 5.70175238815658E+017,positive,0.7141,,0,United,SaipanBrad,0,@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :),2015-02-24 02:55:44 -0800,34.1805165179263,-119.751912540064 5.70175202807587E+017,negative,1,Customer Service Issue,1,United,sothenbethsaid,0,@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out,2015-02-24 02:55:36 -0800,36.4842945481066,-119.20121786406 5.70173090774294E+017,negative,1,Lost Luggage,1,United,michaelsalinger,0,@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage,2015-02-24 02:47:12 -0800,34.5344922561892,-118.857899217507 5.70172921102143E+017,neutral,1,,,United,JesseLitsch,0,@united so if I'm flying 1st class just one leg to Chicago but not on my long flight to China am I still able to use the lounge in Chicago,2015-02-24 02:46:32 -0800,33.5178280283241,-120.261530500362 5.70169567374402E+017,negative,0.7115,Customer Service Issue,0.7115,United,sothenbethsaid,0,"@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim",2015-02-24 02:33:12 -0800,37.0465459307648,-119.451489256185 5.70165459783451E+017,negative,0.6635,Lost Luggage,0.6635,United,LukeGzus,0,@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.,2015-02-24 02:16:53 -0800,39.6851317249219,-119.507747070268 5.70164810144481E+017,neutral,0.6762,,,United,8629Fissile,0,@united Okay thank you,2015-02-24 02:14:18 -0800,37.3695286763111,-118.898814607035 5.7016366210055E+017,neutral,0.6904,,0,United,LukeGzus,0,@united I've filed the claim but have no way of calling for updates. Is there another way to do this?,2015-02-24 02:09:44 -0800,38.7272595865567,-118.723361614146 5.70163259560452E+017,negative,1,Customer Service Issue,1,United,shortfatnhappy,0,@united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr,2015-02-24 02:08:08 -0800,38.9405518912156,-119.675112022978 5.7016039449448E+017,negative,1,Lost Luggage,1,United,LukeGzus,0,@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....,2015-02-24 01:56:45 -0800,33.2550621616999,-119.363203006399 5.70160277934748E+017,positive,1,,,United,PhilFromChico,0,@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.,2015-02-24 01:56:17 -0800,36.7193696723852,-118.872461800574 5.70160120698679E+017,negative,1,Customer Service Issue,0.6975,United,Finrz,0,"@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN",2015-02-24 01:55:40 -0800,34.1167009147259,-119.394932812542 5.70159741441335E+017,negative,0.6775,Customer Service Issue,0.3513,United,FreedomFilmNJ,0,@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.,2015-02-24 01:54:10 -0800,40.4782825702445,-119.735519736953 5.70151698489954E+017,negative,1,Late Flight,1,United,DJPartyMarty,0,@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome,2015-02-24 01:22:12 -0800,40.1632340911407,-119.305638389335 5.70151672070205E+017,negative,1,Customer Service Issue,1,United,sothenbethsaid,1,"@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines",2015-02-24 01:22:06 -0800,36.7237739783214,-119.57463314139 5.7014402545134E+017,negative,0.69,Lost Luggage,0.69,United,michaelsalinger,0,@united how we looking on getting those bags to Lusaka,2015-02-24 00:51:43 -0800,34.7377025995319,-119.143101917403 5.70143097809707E+017,negative,1,Lost Luggage,1,United,8629Fissile,0,@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!,2015-02-24 00:48:01 -0800,36.1577104496283,-119.44961062594 5.70142263290012E+017,positive,1,,,United,The5y5Adm1n,0,@united thank you. Been trying for two days to set this up.,2015-02-24 00:44:42 -0800,38.4576808871169,-120.586451817422 5.70138826032714E+017,negative,1,Can't Tell,0.6957,United,urno12,0,@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight,2015-02-24 00:31:03 -0800,41.8772819716851,-119.365347343625 5.70136977074491E+017,negative,1,Can't Tell,0.3635,United,vancouverbrit,0,@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???,2015-02-24 00:23:42 -0800,36.5699143381375,-119.40600893289 5.7013555715158E+017,neutral,0.6376,,0,United,The5y5Adm1n,0,@united Any luck with finalizing my reservation? I DM'd information to you. Please let me know what else you need. Want to confirm ASAP. Thx,2015-02-24 00:18:04 -0800,35.1523202052091,-119.06968323681 5.7012982896946E+017,negative,1,Cancelled Flight,0.6829,United,lindaSWC,0,@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...,2015-02-23 23:55:18 -0800,39.412806340802,-119.199128061946 5.70126668922294E+017,positive,1,,,United,raulcordenillo,0,@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer,2015-02-23 23:42:44 -0800,35.9970123717587,-119.810958218333 5.70122958695477E+017,positive,1,,,United,urno12,0,@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care,2015-02-23 23:28:00 -0800,35.9259813702984,-119.338670536223 5.70121588487664E+017,positive,1,,,United,FIETA_DOC,0,"@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!",2015-02-23 23:22:33 -0800,35.9084306052931,-118.815859280789 5.70121361953202E+017,negative,1,Flight Attendant Complaints,0.3474,United,CellucorJulio,0,"@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room...",2015-02-23 23:21:39 -0800,34.5943254700394,-119.104968624125 5.70121135603487E+017,neutral,0.6429,,0,United,michaelsalinger,0,@united keep me updated. Let me know that the bags make the flight to j-burg,2015-02-23 23:20:45 -0800,36.454109956511,-119.526725540789 5.70119457286328E+017,negative,1,Lost Luggage,0.3553,United,tiffy_mac,0,"@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!",2015-02-23 23:14:05 -0800,36.159229455521,-119.013723448763 5.70119247982137E+017,negative,1,Lost Luggage,1,United,tiffy_mac,0,@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..,2015-02-23 23:13:15 -0800,35.8891268760612,-119.067328926602 5.70116209263428E+017,negative,1,Customer Service Issue,1,United,lindaSWC,1,"@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United.",2015-02-23 23:01:11 -0800,38.1561512297777,-120.198867496581 5.70115452568891E+017,negative,1,Late Flight,0.6632,United,vaficionado,0,"@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew, 7 hours from now, when the plane is already here.",2015-02-23 22:58:10 -0800,35.5581091133161,-119.485322527732 5.7011536602377E+017,negative,1,Customer Service Issue,1,United,747_TJ,0,@united Thanks for the lack of help and the canned response from the 1K desk!,2015-02-23 22:57:50 -0800,34.8509790787021,-120.592081568526 5.70115302991778E+017,negative,1,Bad Flight,0.6736,United,747_TJ,0,@united It's too bad UA has had another unforeseeable operational issue on my return flight.,2015-02-23 22:57:35 -0800,36.4405075651666,-119.736894445379 5.70115243747074E+017,neutral,1,,,United,xRaeCatherine,0,@united I would like to know what's going on before his current flight lands.,2015-02-23 22:57:20 -0800,37.6495235755447,-119.434989884922 5.70114536448995E+017,negative,1,Lost Luggage,0.3684,United,mortgagesbycoop,0,@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?,2015-02-23 22:54:32 -0800,37.4061155085922,-118.27446860751 5.70110386827088E+017,negative,1,Cancelled Flight,0.3444,United,kbleggett,0,@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL,2015-02-23 22:38:03 -0800,36.9444094613576,-119.271142185951 5.70109851709219E+017,positive,1,,,United,Emily_VII,0,@united you are one great airline ❤️,2015-02-23 22:35:55 -0800,38.4908751152093,-119.803496254694 5.70108801711342E+017,negative,1,Customer Service Issue,0.6833,United,fairplay500,0,@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required,2015-02-23 22:31:45 -0800,35.0953409858751,-120.510461443346 5.70108724636832E+017,negative,0.6721,Customer Service Issue,0.6721,United,kbleggett,0,@lindaSWC @united: We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.,2015-02-23 22:31:26 -0800,35.6649900361445,-119.021793192013 5.70107683027718E+017,negative,1,Late Flight,0.6712,United,lindaSWC,1,@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming previous 1.,2015-02-23 22:27:18 -0800,38.2361051055064,-119.715071333509 5.70106900970222E+017,neutral,0.6738,,0,United,fairplay500,0,@united This is NOT a local UNITED number for Malaysia 0011 800-55558000. What is your local United Airlines here in Kuala Lumpur ( KUL )?,2015-02-23 22:24:11 -0800,33.3975438351913,-119.169420053616 5.70106717490393E+017,negative,0.6632,Lost Luggage,0.6632,United,mortgagesbycoop,0,@united okay ase24766m. Find our luggage.,2015-02-23 22:23:28 -0800,34.4579825693012,-119.036352688345 5.70106573395087E+017,negative,0.6633,Customer Service Issue,0.3571,United,cristobalwong,0,@united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...,2015-02-23 22:22:53 -0800,36.5201557800929,-119.369041820456 5.70106249024447E+017,neutral,0.676,,0,United,fairplay500,0,"@united I send you an urgent message via eservice@united.com. BG0KWM Narayanan. Please respond ASAP. Also, NO local United Tel # @ KUL",2015-02-23 22:21:36 -0800,36.6130035154925,-118.684430289766 5.7010566509337E+017,neutral,1,,,United,The_Playmaker20,0,@united thanks! Will you guys be getting the A380s anytime soon?,2015-02-23 22:19:17 -0800,36.4321758166858,-119.478740076788 5.70105441688158E+017,negative,0.6492,Lost Luggage,0.6492,United,kevinforgoogle,0,@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...,2015-02-23 22:18:24 -0800,34.0293315676227,-119.548313023427 5.70105020999344E+017,positive,1,,,United,MelanieSpring,0,“@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help!,2015-02-23 22:16:43 -0800,35.9219561774613,-119.283328725784 5.70104913390207E+017,negative,1,Lost Luggage,1,United,mortgagesbycoop,1,"@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!",2015-02-23 22:16:18 -0800,42.0696113378057,-118.513198557466 5.70104743747416E+017,negative,0.6667,Customer Service Issue,0.3542,United,Meyer47,0,@united what is that going to do for you? Nothing just like you always do,2015-02-23 22:15:37 -0800,34.2041837947808,-119.941324855167 5.70102725842575E+017,neutral,1,,,United,dafg42,0,@united I sent in my feedback. Thank you.,2015-02-23 22:07:36 -0800,38.6247713751792,-119.676619472211 5.70101817041748E+017,negative,0.6438,Can't Tell,0.3318,United,kbleggett,0,@united plus what about food? And taxis?,2015-02-23 22:03:59 -0800,36.7303631142368,-119.480150665435 5.70101670882841E+017,negative,0.6737,Can't Tell,0.6737,United,kbleggett,0,@united you are offering us 8 rooms for 32 people #FAIL,2015-02-23 22:03:24 -0800,32.2826070255689,-119.414404327663 5.70100438487314E+017,negative,1,Flight Attendant Complaints,0.3449,United,kbleggett,0,@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing,2015-02-23 21:58:31 -0800,32.9958682681504,-119.780704997611 5.70100214733738E+017,negative,0.3579,Customer Service Issue,0.3579,United,ajpape,0,@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.,2015-02-23 21:57:37 -0800,36.7295780797999,-118.725006310371 5.70099762709582E+017,neutral,0.7065,,0,United,FIETA_DOC,0,@united yes I do.,2015-02-23 21:55:50 -0800,36.2161899233209,-120.101992711284 5.70099717314458E+017,negative,1,Customer Service Issue,0.6766,United,kbleggett,0,@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail,2015-02-23 21:55:39 -0800,36.4549606243379,-119.60355487449 5.70097432383652E+017,negative,1,Late Flight,1,United,DavidRogerswork,0,@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.,2015-02-23 21:46:34 -0800,38.6949094472292,-119.833542169686 5.70096582546166E+017,negative,1,Can't Tell,1,United,mbarnas,0,@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines,2015-02-23 21:43:11 -0800,36.9677392262017,-120.392633522943 5.70096448571732E+017,negative,1,Customer Service Issue,1,United,real_steve_ward,0,"@united Thanks; might want to fix this line: ""Our Customer Care team is currently responding to most inquiries within 7-10 business days.""",2015-02-23 21:42:39 -0800,39.4619853955042,-119.257317260246 5.70095499287507E+017,positive,1,,,United,The_Playmaker20,0,@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!,2015-02-23 21:38:53 -0800,35.9616890009239,-118.273731944566 5.70095172303901E+017,negative,1,Flight Booking Problems,0.6842,United,FIETA_DOC,0,"@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket.",2015-02-23 21:37:35 -0800,37.2842036956323,-118.928982544399 5.70093170874303E+017,neutral,1,,,United,FIETA_DOC,0,@united Deep Vein thrombosis,2015-02-23 21:29:38 -0800,35.8903291285002,-119.864004088031 5.70092741654401E+017,negative,1,Customer Service Issue,0.346,United,lindaSWC,1,"@united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!",2015-02-23 21:27:56 -0800,35.2411818801191,-118.825717115273 5.7009259931639E+017,negative,1,Late Flight,1,United,CellucorJulio,0,@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6,2015-02-23 21:27:22 -0800,38.0134444121613,-120.244213372738 5.7009219624797E+017,negative,1,Late Flight,0.6876,United,RissaWissa,0,"Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier",2015-02-23 21:25:46 -0800,37.2836970393918,-119.405178730597 5.70091216013955E+017,negative,1,Lost Luggage,1,United,ajpape,1,@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail,2015-02-23 21:21:52 -0800,36.8643884186574,-118.80878411778 5.7009110967577E+017,negative,1,Cancelled Flight,1,United,Meyer47,1,@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.,2015-02-23 21:21:26 -0800,36.6114909848251,-119.429512580015 5.700910333689E+017,neutral,0.6373,,0,United,DJPartyMarty,0,@united unfortunately still on the Tarmac at @fly2ohare and definitely missing my ride from @flypdx #GonnaBeALongNight,2015-02-23 21:21:08 -0800,37.5347540098756,-119.587400142596 5.70090102195487E+017,negative,0.6641,Customer Service Issue,0.3424,United,Darquenloveli,0,“@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx,2015-02-23 21:17:26 -0800,36.7974549873175,-119.615358722951 5.70088980278059E+017,neutral,1,,,United,paula1231970,0,@united what time does check in open for flight no UA80 from Manchester to Newark today ?,2015-02-23 21:12:59 -0800,35.130285379323,-119.357692401922 5.70087435759186E+017,negative,1,Late Flight,0.7048,United,alikat9220,0,"@united good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed.",2015-02-23 21:06:51 -0800,37.2624263313631,-118.555064779906 5.70087270524412E+017,neutral,1,,,United,fortytoo,0,@united DM sent,2015-02-23 21:06:11 -0800,34.888893994431,-119.093437594592 5.70087006593643E+017,negative,1,Late Flight,1,United,macefaceeeee,1,@united yea get me to phoenix already. Delays all day with you people. It's bullshit.,2015-02-23 21:05:08 -0800,34.6414685329442,-120.018575772042 5.70086475989062E+017,negative,1,Late Flight,1,United,DaniOnTheFritz,0,"@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights.",2015-02-23 21:03:02 -0800,39.96607169218,-119.372394919666 5.70086399627686E+017,positive,1,,,United,drewziIIa,0,"@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)",2015-02-23 21:02:44 -0800,36.2645737400825,-119.215375054964 5.70085628576203E+017,negative,1,Damaged Luggage,0.6846,United,petergau,0,@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture,2015-02-23 20:59:40 -0800,40.7424631253106,-119.236915959258 5.70085589011149E+017,positive,1,,,United,tomcrabtree,0,@united But thanks for asking,2015-02-23 20:59:30 -0800,37.8401511404589,-118.727032154277 5.70085448271335E+017,negative,1,Cancelled Flight,0.6567,United,tomcrabtree,1,@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.,2015-02-23 20:58:57 -0800,34.4192970530228,-119.200804743998 5.70085056401838E+017,negative,1,Lost Luggage,1,United,ColtonWoytas,0,@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.,2015-02-23 20:57:23 -0800,41.0259359879097,-119.311579051834 5.70083898031514E+017,negative,1,Can't Tell,0.6473,United,FIETA_DOC,0,@united I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B,2015-02-23 20:52:47 -0800,37.3716392628883,-118.935111033872 5.70083397873373E+017,negative,1,Flight Attendant Complaints,1,United,KeenanPam,0,"@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away.",2015-02-23 20:50:48 -0800,38.2931987509638,-120.031067518277 5.70083363169669E+017,neutral,0.6842,,,United,rholbrook,0,"@united Follow me back, please, and I'll happily DM you the link because I'd rather not share my travel plans publicly.",2015-02-23 20:50:40 -0800,37.6692848080829,-119.846378145693 5.7008306333132E+017,positive,1,,,United,CaseyWoodTV,0,@united you too!,2015-02-23 20:49:28 -0800,39.5694199742477,-120.023713047439 5.70082960700871E+017,positive,1,,,United,PhilFromChico,0,@united is my favorite airline.,2015-02-23 20:49:04 -0800,35.1808886488329,-119.640983786434 5.70082564502729E+017,negative,0.6354,Can't Tell,0.3431,United,kbleggett,0,@united seriously #fail on making strangers share a room,2015-02-23 20:47:29 -0800,36.1719898914111,-119.494815247334 5.70082243596591E+017,neutral,0.6533,,0,United,zach_wardroup,0,@united @luke_mcintosh68 nah you wouldn't,2015-02-23 20:46:13 -0800,37.0085219080094,-120.428652048725 5.70081568733192E+017,negative,0.6563,Lost Luggage,0.6563,United,michaelsalinger,0,@united we needed them here asap. Will they make it on today's flight?,2015-02-23 20:43:32 -0800,40.6326592240697,-119.590540163877 5.70081552891126E+017,negative,1,Customer Service Issue,0.6667,United,Tdrag97,0,@united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why,2015-02-23 20:43:28 -0800,39.8831393062287,-119.17621755934 5.7008141171506E+017,neutral,1,,,United,Siv,0,@united Our vacation's going to be ruined w/ 3 days of rain. : ( The change fee for 2 of us is nearly cost of original flight. Can you help?,2015-02-23 20:42:54 -0800,37.7294392646214,-119.095639280034 5.70081213404181E+017,neutral,0.6489,,0,United,xRaeCatherine,0,@united I sent the message. Let me know ASAP.,2015-02-23 20:42:07 -0800,36.63275439837,-120.004468083131 5.70080863720878E+017,negative,1,Flight Attendant Complaints,0.3847,United,kbleggett,0,@united why would they make me share a room?,2015-02-23 20:40:44 -0800,35.0643789207064,-119.297046678935 5.70079868253299E+017,negative,1,Customer Service Issue,1,United,fortytoo,0,"@united tried calling too, but w/25 min phn wait means we'd miss options anyway",2015-02-23 20:36:46 -0800,38.0336338795217,-119.537733728382 5.70079699595981E+017,negative,1,Late Flight,1,United,MelanieSpring,0,@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?,2015-02-23 20:36:06 -0800,37.5907469155352,-119.142050994447 5.70079676204347E+017,negative,1,Customer Service Issue,0.7008,United,kbleggett,0,@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth,2015-02-23 20:36:01 -0800,37.2800447468819,-119.557129803276 5.70079549914006E+017,negative,1,Cancelled Flight,0.7201,United,fortytoo,0,"@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund",2015-02-23 20:35:30 -0800,36.1020771322703,-119.978503194263 5.70079536815034E+017,neutral,0.6548,,,United,CaseyWoodTV,0,"@united i understand, thanks",2015-02-23 20:35:27 -0800,33.6921206694681,-118.589600428304 5.70079237350101E+017,negative,1,Customer Service Issue,1,United,throthra,0,"@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please.",2015-02-23 20:34:16 -0800,37.6525142820338,-120.185737911735 5.70079041547473E+017,negative,1,Late Flight,1,United,DJPartyMarty,0,@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United,2015-02-23 20:33:29 -0800,36.5744054290607,-119.65339536687 5.70078894008594E+017,negative,1,Customer Service Issue,0.3505,United,Darquenloveli,1,@united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement,2015-02-23 20:32:54 -0800,35.4200295478911,-119.033527583525 5.70078733735821E+017,negative,1,Flight Attendant Complaints,0.672,United,throthra,0,"@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'",2015-02-23 20:32:16 -0800,38.9959236619777,-119.455175156235 5.70078718028223E+017,positive,0.688,,0,United,luke_mcintosh68,0,@united man I can't wait to book my ticket now! Thanks JP you're a life sabe,2015-02-23 20:32:12 -0800,37.7745694358323,-119.205252763556 5.70077847672328E+017,negative,1,Cancelled Flight,1,United,CaseyWoodTV,0,"@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like",2015-02-23 20:28:45 -0800,37.1545742455084,-120.04254990595 5.70076814585913E+017,negative,1,Cancelled Flight,0.708,United,fortytoo,0,@united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline & city,2015-02-23 20:24:38 -0800,35.4660587268947,-119.694999893047 5.70074864708669E+017,negative,0.6386,Lost Luggage,0.6386,United,michaelsalinger,0,"@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags.",2015-02-23 20:16:53 -0800,38.2131867952043,-119.955311747553 5.70074833993671E+017,negative,1,Customer Service Issue,1,United,wordstern,0,"@united better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy",2015-02-23 20:16:46 -0800,41.876393675082,-118.995346881662 5.70074583379939E+017,negative,1,Can't Tell,1,United,CharlieGMoney,1,@united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?,2015-02-23 20:15:46 -0800,36.236589293628,-119.683514320375 5.70073969690169E+017,neutral,0.7029,,0,United,sacsmitty,0,"@united My post was just more of disappointment. I'm a frequent United flyer, it was a simple ??. 1 bad apple doesn't spoil the bunch.",2015-02-23 20:13:20 -0800,38.8769943109434,-119.082368576952 5.70073757508727E+017,positive,0.6634,,0,United,Meyer47,1,@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM,2015-02-23 20:12:29 -0800,35.25905533052,-119.803412898647 5.70072918094443E+017,negative,0.6352,Customer Service Issue,0.3231,United,The5y5Adm1n,0,@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!,2015-02-23 20:09:09 -0800,36.2156665273079,-120.103173091286 5.70072252026376E+017,neutral,1,,,United,The5y5Adm1n,0,@united Please help... I am in Ethiopia adopting a two year old child. Have an existing confirmation #. Need to add child to reservation.,2015-02-23 20:06:30 -0800,36.2415179478817,-119.775839104078 5.70071999780934E+017,neutral,0.6464,,0,United,Gouwerijn,0,"@united question:are there onboad 110 volt outlets in all planes? If so, where?",2015-02-23 20:05:30 -0800,35.9932774927413,-119.249671206855 5.70071482182693E+017,negative,0.6588,Can't Tell,0.6588,United,oduric,0,@united Your website deserves a new design. #html5 FTW!,2015-02-23 20:03:27 -0800,38.8580005120079,-119.52904821305 5.70070877351469E+017,negative,1,Lost Luggage,0.6863,United,kbleggett,1,@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW,2015-02-23 20:01:03 -0800,36.8357985741545,-119.839529166167 5.70069236971807E+017,neutral,0.631,,0,United,xRaeCatherine,0,@united Twitter isn't letting me DM you..,2015-02-23 19:54:32 -0800,35.6302322718069,-119.961407717343 5.70068435805311E+017,neutral,0.732,,,United,BinyGlancz,0,@united I hope so too,2015-02-23 19:51:21 -0800,37.4049733437094,-119.257494140354 5.70067529206358E+017,negative,1,Customer Service Issue,0.3582,United,sacsmitty,0,@united agent helps the person in front of me. Finishes up with them and then walks away. The guy behind me is as shocked as I am.,2015-02-23 19:47:44 -0800,36.2575868001465,-119.515350168067 5.70067181733581E+017,negative,1,Lost Luggage,1,United,ColtonWoytas,1,@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.,2015-02-23 19:46:22 -0800,36.2350174032369,-118.632376195366 5.70067079253991E+017,negative,0.7055,Lost Luggage,0.7055,United,danmedwards,0,@united Not encouraged that I'll have my CPAP tonight.,2015-02-23 19:45:57 -0800,36.7477477694211,-118.590520649793 5.70066805810602E+017,negative,1,Lost Luggage,1,United,danmedwards,0,@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery,2015-02-23 19:44:52 -0800,36.2373384007089,-119.027613749222 5.70066634976555E+017,neutral,1,,,United,Kelley_Myers,0,@United an idea: monitor mileage members travel patterns enough to know when they change jobs/lose status...and make the transition easier.,2015-02-23 19:44:11 -0800,33.6900921521954,-119.995608711937 5.70066450796257E+017,negative,1,Late Flight,0.697,United,gregriv,1,@united Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??,2015-02-23 19:43:27 -0800,38.0155624465339,-119.886361668424 5.70066391388172E+017,negative,1,Flight Attendant Complaints,0.3819,United,Greg_Mueller,0,"@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!",2015-02-23 19:43:13 -0800,36.7837739430295,-119.678605366614 5.70065109420102E+017,negative,0.6957,Lost Luggage,0.6957,United,michaelsalinger,0,"@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD.",2015-02-23 19:38:08 -0800,32.136188586403,-119.5696655121 5.70065037231927E+017,neutral,0.6548,,0,United,andreaSanger,0,@united where is my flight voucher?,2015-02-23 19:37:50 -0800,34.7133431452352,-119.190829676101 5.70063869596475E+017,negative,1,Late Flight,1,United,RyanMagovs,0,"@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable.",2015-02-23 19:33:12 -0800,34.3639419130249,-119.126594244204 5.70063826508321E+017,negative,1,Can't Tell,1,United,handsomanderson,1,@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.,2015-02-23 19:33:02 -0800,37.7641895508035,-119.02931097591 5.70063574858494E+017,negative,1,Lost Luggage,1,United,PreyingMantis02,0,@united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement.,2015-02-23 19:32:02 -0800,37.4638527260776,-119.091356148757 5.70063450174464E+017,negative,1,Bad Flight,1,United,theBRYZness,0,@united UA938 ORD-LHR. bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!,2015-02-23 19:31:32 -0800,36.2044681655382,-119.118679479014 5.70063224328081E+017,negative,1,Flight Attendant Complaints,1,United,hellojennizzle,0,"@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool",2015-02-23 19:30:38 -0800,35.2449651891063,-118.685630538326 5.70061339604988E+017,negative,0.6688,Can't Tell,0.3519,United,cyberhosed,0,@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?,2015-02-23 19:23:09 -0800,36.7695733252094,-119.735708210695 5.70060997907448E+017,negative,0.7,Late Flight,0.7,United,CharlieGMoney,0,@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich.,2015-02-23 19:21:47 -0800,34.2843928790604,-118.175327242199 5.70059605662835E+017,negative,1,Can't Tell,0.6305,United,_mhertz,0,@united @AmericanAir spent hundreds to rectify the situation and you guys go quiet,2015-02-23 19:16:15 -0800,36.8145559739351,-119.291034115658 5.70059565947101E+017,negative,1,Late Flight,1,United,whs1973,0,@united UA276 sitting at EWR nearly an hour after sked. Pilot says computers down but no clue when we will leave. Can you help?,2015-02-23 19:16:06 -0800,34.1031027967688,-119.655455135996 5.70059530567963E+017,negative,1,Can't Tell,1,United,_mhertz,1,@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!,2015-02-23 19:15:57 -0800,36.2419652673431,-118.590333191618 5.70058986025673E+017,positive,0.6702,,,United,family6travels,0,@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY,2015-02-23 19:13:48 -0800,32.8884954412542,-118.950443351566 5.70058190647271E+017,positive,0.3388,,0,United,throthra,0,"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA",2015-02-23 19:10:38 -0800,37.5979716225532,-119.423094001104 5.70057930332103E+017,positive,1,,,United,ChrisMD123,0,@united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f,2015-02-23 19:09:36 -0800,36.3400915983076,-120.135083592301 5.70057601976631E+017,negative,1,Damaged Luggage,1,United,throthra,0,@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.,2015-02-23 19:08:18 -0800,36.7886955630364,-119.445309797322 5.70057521353765E+017,negative,1,Bad Flight,1,United,davidchernin,0,@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?,2015-02-23 19:07:58 -0800,38.3977953483025,-119.163950181196 5.70057178687476E+017,negative,1,Customer Service Issue,0.6632,United,AndyA3,0,@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going,2015-02-23 19:06:37 -0800,36.6631455175056,-119.376889841906 5.70056648137576E+017,negative,1,Late Flight,1,United,kevinaom,0,"@united 5 gate changes, two delays. Even the crew thinks the airline sucks",2015-02-23 19:04:30 -0800,37.1963881843744,-120.400302700835 5.70055898367799E+017,negative,1,Cancelled Flight,0.3417,United,kimberlytwaters,0,@united I'm very frustrated and have wasted 2 days now due to your equipment failures.,2015-02-23 19:01:31 -0800,36.8405878982846,-119.661900118842 5.70055700790932E+017,negative,1,Customer Service Issue,0.6667,United,JeffPKirkland,0,@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!,2015-02-23 19:00:44 -0800,38.08695019893,-120.153456642154 5.70055285500469E+017,negative,1,Customer Service Issue,1,United,BethStuever,0,"@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?",2015-02-23 18:59:05 -0800,31.5561773623563,-120.205502144495 5.70054647689322E+017,positive,1,,,United,AlexanderKrach,0,@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.,2015-02-23 18:56:33 -0800,35.1617860696329,-119.65365197596 5.70054574389789E+017,negative,1,Customer Service Issue,1,United,rholbrook,0,@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2),2015-02-23 18:56:16 -0800,33.3774469476236,-119.866000838852 5.70054360505324E+017,negative,1,Customer Service Issue,0.6633,United,real_steve_ward,0,"@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?",2015-02-23 18:55:25 -0800,33.5063913874508,-119.008566558542 5.70053912214024E+017,positive,1,,,United,thetonyblank,0,@united I appreciate your efforts getting me home!,2015-02-23 18:53:38 -0800,37.7906601692235,-119.244882592691 5.70053838499144E+017,negative,1,Flight Booking Problems,0.6469,United,rholbrook,1,@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2),2015-02-23 18:53:20 -0800,36.1039844711914,-120.247575296336 5.70053734639792E+017,negative,1,Late Flight,0.3536,United,CharlieGMoney,1,@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.,2015-02-23 18:52:56 -0800,38.1587922342448,-119.069352714599 5.70053482029277E+017,negative,1,Late Flight,1,United,stopz,0,@united what is the real deal with the delay on flight UA 1032 from Denver to Vegas?,2015-02-23 18:51:55 -0800,38.1659230934299,-120.120192846789 5.70053417311343E+017,negative,1,Flight Attendant Complaints,1,United,CharlieGMoney,0,@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.,2015-02-23 18:51:40 -0800,38.4891358163383,-120.00762148631 5.70051875652768E+017,negative,1,Bad Flight,0.3458,United,gguilber,0,@united system failure again = bad trend. Software projects are like flying an airplane; there's no such thing as an emergency takeoff.,2015-02-23 18:45:32 -0800,38.7855504373344,-119.857551432913 5.70051265373172E+017,negative,1,Late Flight,1,United,gguilber,0,@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.,2015-02-23 18:43:07 -0800,37.4688894045384,-119.658144888948 5.70051191943483E+017,neutral,0.6684,,0,United,Zgrinch,0,"@united rebooting Chicago dispatch system, need @pivotalcf as I'm tired of sitting on planes",2015-02-23 18:42:49 -0800,36.9557672442245,-120.068526818113 5.70050891929281E+017,positive,1,,,United,thetonyblank,0,"@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while..",2015-02-23 18:41:38 -0800,37.821684870488,-119.980040978151 5.7005078549042E+017,negative,1,Customer Service Issue,0.697,United,rholbrook,1,"@united http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn.",2015-02-23 18:41:12 -0800,35.2693543652148,-119.808974629584 5.70050323017921E+017,neutral,0.6702,,0,United,AndyA3,0,@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.,2015-02-23 18:39:22 -0800,32.802228746611,-120.077751857023 5.70050268588597E+017,negative,0.6847,Lost Luggage,0.6847,United,MommyPR,0,@united can you tell me how to file a claim for clothing that had to be purchased?,2015-02-23 18:39:09 -0800,38.9908507797824,-117.972414725282 5.70049923858567E+017,negative,0.6776,Can't Tell,0.3451,United,AndyA3,0,@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board,2015-02-23 18:37:47 -0800,39.0826049013275,-119.025791529624 5.70049743549833E+017,negative,0.6354,Lost Luggage,0.6354,United,MommyPR,0,@united GRK13575M is the file reference,2015-02-23 18:37:04 -0800,35.8072022762385,-118.699991738419 5.7004969792401E+017,negative,1,Customer Service Issue,1,United,jlgustafson1,0,@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!,2015-02-23 18:36:53 -0800,36.6093165062037,-119.812373399287 5.70049295040307E+017,negative,1,Bad Flight,0.3525,United,theKos,0,"@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably.",2015-02-23 18:35:17 -0800,37.8553135199578,-120.10575503442 5.70048844702077E+017,negative,1,Can't Tell,0.3723,United,MommyPR,0,@united Been trying since 1230 to file a report.,2015-02-23 18:33:30 -0800,34.4249074464105,-119.013473302094 5.70048726380765E+017,negative,1,Customer Service Issue,1,United,jasonjernigan,0,@united I send an email about my bad experience and you send back a generic response. Yet another reason why I'll never fly with you again.,2015-02-23 18:33:02 -0800,38.1923369194794,-120.255844939945 5.70048528602374E+017,neutral,1,,,United,thelaurenmoore,0,@united My mom left her Kindle on flight 1544 today. Burgundy case with a light. Seat 27D. Did anyone find it?,2015-02-23 18:32:14 -0800,34.633151582454,-118.655611612741 5.70045712211288E+017,negative,0.6644,Flight Booking Problems,0.3437,United,TravelShopVT,0,@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee,2015-02-23 18:21:03 -0800,36.8967821853996,-118.923772429764 5.70045020402627E+017,negative,1,Bad Flight,0.6392,United,Nikki62878,1,"@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat",2015-02-23 18:18:18 -0800,36.6816890352605,-119.244190354138 5.70044681670697E+017,positive,1,,,United,j0rdanj0nes,0,@united thank you.,2015-02-23 18:16:57 -0800,33.5226705120127,-119.304917647118 5.70044554130424E+017,neutral,0.6641,,,United,momsgoodeats,0,Decisions Decisions @MandarinJourney @united: We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP”,2015-02-23 18:16:27 -0800,38.1197589232622,-120.221034453144 5.70044428678779E+017,neutral,1,,,United,momsgoodeats,0,Need more info on that! @united: @momsgoodeats We have great amenity kits. PJ's not included. We status match AA. ^KP”,2015-02-23 18:15:57 -0800,39.5765932466389,-119.185089841939 5.70044286991016E+017,negative,1,Flight Booking Problems,0.6489,United,rholbrook,1,"@united: I don't care that a @thehipmunk link showed me a ""wrong"" price on your site—it's your site & responsibility to ensure correctness.",2015-02-23 18:15:23 -0800,34.2448344218202,-119.05839859131 5.70043937244623E+017,neutral,1,,,United,DeputyBrans,0,@united Do you have any flights with lie flat seating from STL to PDX around the date of March 5?,2015-02-23 18:14:00 -0800,38.9289304301965,-120.066518329074 5.70043820278051E+017,negative,0.3482,Cancelled Flight,0.3482,United,xRaeCatherine,0,"@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?",2015-02-23 18:13:32 -0800,40.2148289962504,-118.665901556033 5.70043574097555E+017,negative,1,Can't Tell,0.6702,United,mllovelace,0,“@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership?,2015-02-23 18:12:33 -0800,38.162410524857,-119.811617037857 5.70042013908914E+017,negative,1,Lost Luggage,0.376,United,Ted_Bray,0,@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime,2015-02-23 18:06:21 -0800,36.9216403076441,-119.333494406457 5.70041988986348E+017,negative,0.3721,Can't Tell,0.3721,United,MommyPR,0,@united Dmed you. Thank you,2015-02-23 18:06:15 -0800,37.237001056886,-118.760231300556 5.70041112624296E+017,positive,1,,,United,DickAltavista,0,@united thanks we'll be in touch!,2015-02-23 18:02:46 -0800,37.0490346180802,-119.670835539184 5.70040644451709E+017,positive,1,,,United,Clking_sf,0,@united Thanks to Karen Salisbury at IAH for amazing customer service! Found my daughter's bag lost on UA1516. Made her day!,2015-02-23 18:00:55 -0800,35.7500620839667,-119.860607084878 5.70040251764183E+017,negative,1,Lost Luggage,1,United,Bozboyku1,0,"@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story",2015-02-23 17:59:21 -0800,35.2308279478421,-119.5649038326 5.70039756731494E+017,neutral,1,,,United,rdowning76,0,"@united @RenoAirport hi, when do direct flights from Houston to Reno begin? Don't see any days in March?",2015-02-23 17:57:23 -0800,38.2813224777462,-119.196777150637 5.7003927905058E+017,neutral,0.67,,0,United,brando_787,0,@united like continental's chicken feat fairs,2015-02-23 17:55:29 -0800,38.2236541706892,-118.811386300209 5.70039094257938E+017,neutral,1,,,United,j0rdanj0nes,0,@united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?,2015-02-23 17:54:45 -0800,36.8794691908133,-120.208964270336 5.70038991527002E+017,positive,0.3427,,0,United,NonYourBusines9,0,@united I left my comment with customer care. Thanks for contacting me.,2015-02-23 17:54:21 -0800,39.4585001031933,-119.661276493293 5.70038694817767E+017,negative,1,Lost Luggage,1,United,Ted_Bray,0,@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.,2015-02-23 17:53:10 -0800,35.7888512039747,-119.913315458402 5.7003796102008E+017,negative,1,Lost Luggage,1,United,Ted_Bray,0,"@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!",2015-02-23 17:50:15 -0800,32.058420512501,-118.422465960794 5.70037336886546E+017,positive,1,,,United,whitterbug,0,Yes!! Thanks so much!!! 💜“@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY”,2015-02-23 17:47:46 -0800,35.2747539525052,-119.646148882863 5.70036932270359E+017,positive,1,,,United,drewziIIa,0,"@united captain ""on behalf of the front office, welcome on board."".... Never heard that before. I laughed...hard. #funnycaptain",2015-02-23 17:46:10 -0800,38.3286884568752,-118.859441059523 5.70035728832446E+017,negative,1,Lost Luggage,1,United,MommyPR,0,@united Can you please follow for a Dm on a missing bag?,2015-02-23 17:41:23 -0800,37.5033392138192,-119.838532900069 5.70033778300621E+017,neutral,0.666,,0,United,throthra,0,"@united to be clear on my luggage comment, I am referencing the photo attached. Flight 6232 to JAC http://t.co/PnBajfkmHG",2015-02-23 17:33:38 -0800,36.0657921043518,-119.955681765019 5.70033627939131E+017,positive,1,,,United,ginanotjenna,0,@united These are great fares!!!!!,2015-02-23 17:33:02 -0800,37.4843301504235,-119.589523983978 5.70033341250056E+017,negative,1,Customer Service Issue,0.6689,United,dannydibiase1,0,@united i left an item on the plane and have been calling non stop and no one has been answering can you please help,2015-02-23 17:31:53 -0800,41.2639921126828,-119.554303654591 5.70033309113131E+017,positive,0.6699,,,United,frqnttraveler,0,@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.,2015-02-23 17:31:46 -0800,35.4587721016568,-118.764647264285 5.70033062202864E+017,negative,1,Lost Luggage,0.6512,United,throthra,2,@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?,2015-02-23 17:30:47 -0800,40.2117727553294,-120.013169169788 5.70031379456643E+017,positive,1,,,United,goodenufmother,1,@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother,2015-02-23 17:24:06 -0800,36.5011303343518,-119.199371134316 5.70031098513592E+017,negative,1,Lost Luggage,1,United,tpensari,0,@united where's my damn bag??,2015-02-23 17:22:59 -0800,37.6796762252849,-119.60846229678 5.70031016800162E+017,negative,1,Lost Luggage,1,United,tpensari,0,@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!,2015-02-23 17:22:39 -0800,39.53377024131,-118.594477826172 5.70030715900793E+017,neutral,1,,,United,AlexanderKrach,0,@united Greetings. UA Club member here. Any idea if I can use the Air Canada Lounge at YVR. Flying UA tomorrow.,2015-02-23 17:21:27 -0800,35.1415161538,-120.473934186267 5.700273211781E+017,neutral,0.6479,,0,United,startupstella,0,@united how is Mexico not international from the us?,2015-02-23 17:07:58 -0800,36.7074924327274,-119.139858184944 5.70026514923676E+017,negative,1,Customer Service Issue,0.3639,United,tpensari,0,@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared,2015-02-23 17:04:46 -0800,36.3295068561643,-119.320324968622 5.70024703256957E+017,negative,1,Flight Attendant Complaints,0.6634,United,gregriv,0,@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?,2015-02-23 16:57:34 -0800,35.7613864277588,-118.834306008883 5.70023321904943E+017,negative,1,Cancelled Flight,0.6669,United,whitterbug,0,@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS,2015-02-23 16:52:05 -0800,40.2572274899994,-120.671798643678 5.70023232851419E+017,negative,1,Customer Service Issue,0.6816,United,gregriv,1,@united Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??,2015-02-23 16:51:43 -0800,38.8509395457377,-119.145775500679 5.70023071698055E+017,negative,0.6774,Bad Flight,0.3441,United,nbhdsheila,0,@united landed in Boston at 9 last night. The 15 hours of traveling was rough tho.,2015-02-23 16:51:05 -0800,34.0192851105621,-119.791502848987 5.70022715072983E+017,negative,1,Cancelled Flight,0.3603,United,Apollochplayers,1,@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS,2015-02-23 16:49:40 -0800,39.1755962209709,-119.55704634219 5.70022372901847E+017,neutral,0.3435,,0,United,goodenufmother,0,Just sent thank u RT @united: @goodenufmother Please DM your confirmation number if reFlight Booking Problems is needed. Thank you. ^EY,2015-02-23 16:48:18 -0800,35.7295618666998,-120.056889217063 5.70022345424835E+017,negative,1,Late Flight,0.6559,United,hefeman,0,@united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH.,2015-02-23 16:48:12 -0800,36.0864057053283,-119.157332403558 5.70021376024814E+017,neutral,0.6788,,0,United,goodenufmother,0,@United so what’s the deal? Do u provide voucher for overnight or am I cozy on the floor at #OHare ? #gross #HelpMePlease #AnyoneThere,2015-02-23 16:44:21 -0800,34.6823714859913,-118.939122359519 5.70021075355963E+017,negative,0.6803,Customer Service Issue,0.6803,United,bartha75,0,"@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example.",2015-02-23 16:43:09 -0800,33.5981579021647,-119.151499169224 5.70020852210774E+017,positive,1,,,United,jalvich,0,@united thank you. I flew into Newark from Vail/Eagle.,2015-02-23 16:42:16 -0800,37.7611153791022,-119.702746718659 5.70020275150049E+017,negative,0.6914,Customer Service Issue,0.3704,United,bartha75,0,@united i have a weekend of dealing with your company that would say otherwise.,2015-02-23 16:39:58 -0800,33.3782318084,-118.874011324455 5.70019785788023E+017,negative,1,Bad Flight,0.352,United,goodenufmother,0,@United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother,2015-02-23 16:38:02 -0800,39.1992829823878,-119.523528470218 5.70019476235788E+017,negative,1,Lost Luggage,0.366,United,jalvich,0,"@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle.",2015-02-23 16:36:48 -0800,36.2444379134758,-120.188266523553 5.70018445695148E+017,negative,1,Customer Service Issue,0.656,United,tpensari,0,@united your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver,2015-02-23 16:32:42 -0800,35.8615477414146,-119.222989486916 5.70018278946394E+017,neutral,0.6557,,,United,lovejodierose,0,@united please upload the March on-demand entertainment listing on your website! ✈️,2015-02-23 16:32:02 -0800,37.3822868569906,-119.215081720982 5.70018079993938E+017,negative,0.6482,Customer Service Issue,0.3294,United,CharlieGMoney,1,@united So you are inadequate by accident?,2015-02-23 16:31:15 -0800,36.4208037843182,-119.225335182885 5.70016325667557E+017,positive,1,,,United,RockinMikeW,0,@united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3,2015-02-23 16:24:17 -0800,38.5308623933548,-119.706184398365 5.70016198747759E+017,positive,1,,,United,MirandaAtx,0,@united Thank you for responding so quickly with a helpful tool! @dustyob,2015-02-23 16:23:46 -0800,39.5589430984959,-118.870115747952 5.70016052895093E+017,negative,1,Customer Service Issue,0.6566,United,tclarktweets,0,@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN,2015-02-23 16:23:12 -0800,35.2359627546534,-119.356472192139 5.70014689322643E+017,negative,1,Flight Attendant Complaints,0.6551,United,CengageTeamUP,1,@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR,2015-02-23 16:17:46 -0800,37.2024554835711,-119.372699152628 5.70014406320517E+017,negative,1,Bad Flight,0.6656,United,brooklyn_dodger,0,@united empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd,2015-02-23 16:16:39 -0800,39.4685692046329,-119.223347445131 5.70014190498288E+017,negative,1,Customer Service Issue,0.6726,United,SmartBlondeSolu,0,@united ...and when that doesn't work...,2015-02-23 16:15:48 -0800,33.2326090917091,-119.657381081948 5.70012706704662E+017,neutral,0.6511,,0,United,koploperfan1992,0,"@united did you have seen my message today?? About a mcdonnell Douglas dc 10 model?? I will hear it if you read it, Goodnight now",2015-02-23 16:09:54 -0800,36.4365337171644,-119.232431277851 5.70011505237717E+017,negative,1,Flight Booking Problems,1,United,frqnttraveler,0,@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play. Earn miles but can't use them.,2015-02-23 16:05:07 -0800,38.2735290204447,-119.308557838773 5.70011417249759E+017,negative,0.7083,Lost Luggage,0.375,United,jalvich,0,"@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags.",2015-02-23 16:04:46 -0800,35.6933907483952,-119.852909779267 5.7001097660878E+017,negative,1,Lost Luggage,0.6667,United,MikeShor,0,@united That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is.,2015-02-23 16:03:01 -0800,33.8947209067114,-119.066461859631 5.70009743160254E+017,neutral,1,,,United,SmartBlondeSolu,0,@united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!,2015-02-23 15:58:07 -0800,36.9823934740386,-119.255478589944 5.70009034385805E+017,neutral,0.6832,,,United,family6travels,0,@united thank you. We are signed up for notifications. We shall watch and wait! ❄️❄️,2015-02-23 15:55:18 -0800,36.3373637644423,-120.006133047596 5.70008443626648E+017,negative,1,Can't Tell,0.3477,United,kabell87,0,@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here,2015-02-23 15:52:57 -0800,37.9616389798785,-119.651411653365 5.70007003659149E+017,neutral,0.6612,,0,United,JawnRedcorn,0,@united I would love if someone could get me back to Austin tonight and I do not wish to wait til tomorrow morning.,2015-02-23 15:47:14 -0800,34.5338954055885,-119.387565418602 5.70005000643957E+017,negative,1,Lost Luggage,1,United,mattscottcrum,0,@united or @flysaa has lost my baggage… heard different things from different employees of @united. @flysaa has said nothing.,2015-02-23 15:39:16 -0800,36.2010094299744,-118.79193978377 5.70004899234075E+017,negative,1,Bad Flight,1,United,ganteisan,0,"@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!",2015-02-23 15:38:52 -0800,39.6344830184113,-118.554266304204 5.70004470370677E+017,neutral,1,,,United,family6travels,0,@united I have a 0530 flight out of DFW on Tuesday. How far in advance will you give notice if Cancelled Flightled?,2015-02-23 15:37:10 -0800,35.9764749848769,-120.320049809592 5.70004247586013E+017,negative,1,Customer Service Issue,0.6697,United,BrittanyWolgast,0,@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.,2015-02-23 15:36:17 -0800,33.259415311022,-119.576251619159 5.7000382865895E+017,positive,0.6682,,0,United,ryanaround,0,@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.,2015-02-23 15:34:37 -0800,38.7725781854746,-119.502897339426 5.7000245483982E+017,negative,1,Flight Booking Problems,0.355,United,aliasboogie,0,@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked.,2015-02-23 15:29:10 -0800,36.6108007986206,-118.944078846408 5.70002150115254E+017,negative,1,Customer Service Issue,0.6466,United,aliasboogie,0,"@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change",2015-02-23 15:27:57 -0800,37.1048414926742,-119.606371757245 5.70001906199888E+017,negative,0.6558,Can't Tell,0.356,United,AaronGirson,0,@united your helpful agents in Club helped. I am just out baggage fees and a night of my life.stop doing business with @SilverAirways,2015-02-23 15:26:59 -0800,39.3261961579297,-118.652305389918 5.7000061479449E+017,negative,0.7008,Can't Tell,0.7008,United,aliasboogie,0,@United never heard of this? http://t.co/QDebyaHqfM,2015-02-23 15:21:51 -0800,36.4479435504215,-119.036520986456 5.70000364692484E+017,negative,1,Flight Booking Problems,0.663,United,rodneyondrums,0,"@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious ""costs"" that you incur, @united?",2015-02-23 15:20:51 -0800,35.8384424867096,-120.084068985754 5.70000287080952E+017,negative,1,Cancelled Flight,0.6566,United,MirandaAtx,0,@united Exhausted & frustrated! Link to a FB post abt my travel issue https://t.co/LaRKC8vc4s,2015-02-23 15:20:33 -0800,39.8450050291765,-118.511202250468 5.69999790328541E+017,negative,1,Flight Attendant Complaints,0.663,United,aliasboogie,0,@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.,2015-02-23 15:18:34 -0800,32.6487264745921,-119.649744844208 5.69999614624928E+017,positive,0.6741,,0,United,aliasboogie,0,@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs,2015-02-23 15:17:52 -0800,35.3311361794167,-119.581558117412 5.69999529677853E+017,negative,1,Customer Service Issue,1,United,zaudrey,0,@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable,2015-02-23 15:17:32 -0800,39.5700436259403,-118.916888740211 5.69998289447354E+017,negative,1,Flight Attendant Complaints,0.6753,United,jasonpblakey,0,@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.,2015-02-23 15:12:36 -0800,35.5256721990643,-118.397756963747 5.69997351412228E+017,negative,1,Cancelled Flight,0.3442,United,_Emilky_,0,"@United fucked up, then voided my ticket, and KEPT MY MONEY. Not even an apology. I will never fly with your airline again. #UnitedAirlines",2015-02-23 15:08:53 -0800,35.0499624742054,-120.182620611719 5.69996897009717E+017,negative,1,Customer Service Issue,0.6354,United,hangsf,0,@united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!,2015-02-23 15:07:04 -0800,37.5006545386489,-118.757420397632 5.69995961570857E+017,negative,1,Customer Service Issue,1,United,AaronGirson,0,@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK. has terrible service and UA staff cannot reach Silver,2015-02-23 15:03:21 -0800,36.4803533486409,-119.042438898378 5.69995897234289E+017,negative,0.688,Can't Tell,0.688,United,mjc_collins,1,"@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry.",2015-02-23 15:03:06 -0800,38.8956376301565,-118.774673417753 5.69995706909503E+017,positive,1,,,United,TuraOntheroad,0,@united Thank you!,2015-02-23 15:02:21 -0800,35.8636336084765,-120.055201216311 5.69993952469881E+017,neutral,0.6742,,0,United,MisterDJW,0,@united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.,2015-02-23 14:55:22 -0800,36.5506620867483,-119.166033270512 5.69993782311199E+017,positive,1,,,United,peoplesavvy,0,@united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0,2015-02-23 14:54:42 -0800,39.1692420370295,-119.292854130434 5.69992543875654E+017,neutral,1,,,United,jbuhl35,0,"@united yes, after this awful weather it appears I can get home",2015-02-23 14:49:47 -0800,39.5038335851084,-119.213638079368 5.69991606385967E+017,negative,1,Customer Service Issue,1,United,jasonpblakey,0,@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet,2015-02-23 14:46:03 -0800,37.1817243058612,-119.331233402708 5.69991529764409E+017,negative,1,Bad Flight,0.6778,United,ishowman,0,@united Lovely new plane from LGA to ORD but no power outlets?,2015-02-23 14:45:45 -0800,33.1485099024778,-119.684848230725 5.69989661713666E+017,negative,0.6337,Lost Luggage,0.3334,United,rhyminanstealin,0,"@united but if i tweet the ID number, won't that reveal my home address to anyone on the web?",2015-02-23 14:38:19 -0800,34.9900856882204,-118.832144135948 5.69989557644624E+017,negative,1,Cancelled Flight,0.6512,United,rhyminanstealin,0,@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!,2015-02-23 14:37:55 -0800,37.6675581653936,-119.446225707087 5.69989416426435E+017,neutral,1,,,United,colbycaterina,0,@united the person is currently bettween gates 71A and 73 in LAX,2015-02-23 14:37:21 -0800,40.4829418051261,-118.880597528939 5.69989291188695E+017,negative,1,Flight Attendant Complaints,0.7067,United,colbycaterina,0,@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet,2015-02-23 14:36:51 -0800,36.1104789207278,-119.511452989307 5.69989178651509E+017,negative,1,Can't Tell,1,United,eadonjacobs,0,"@united rarely ceases to amaze...for the worse. i hope this is the last time i ""have"" to fly with you.",2015-02-23 14:36:24 -0800,34.4247850389386,-118.679009843386 5.69989023478841E+017,neutral,0.7059,,0,United,cameronsmith17,0,@united thank you for the quick response but I cannot dm you until you follow me as well,2015-02-23 14:35:47 -0800,37.5595594754893,-119.349853197985 5.69988839919395E+017,negative,0.6468,Can't Tell,0.6468,United,colbycaterina,0,@united iCloud it is not there yet -- PLEASE HELP 917 703 1472,2015-02-23 14:35:03 -0800,33.5677513781869,-118.908126176976 5.69988785330479E+017,neutral,1,,,United,colbycaterina,0,"@united I need the phone number to baggage claim in LAX, my mom left her phone and someone called saying they would put it there but on",2015-02-23 14:34:50 -0800,41.6069566685268,-120.068653873136 5.69988762085806E+017,negative,1,Customer Service Issue,0.6737,United,mironovich,0,@united I did... no response back,2015-02-23 14:34:45 -0800,37.5736937109709,-119.616972417071 5.69988297633583E+017,negative,1,Customer Service Issue,1,United,KelliZink,0,@united this is atrocious customer service.,2015-02-23 14:32:54 -0800,37.6695022680015,-119.56927853482 5.69988078015816E+017,neutral,1,,,United,Portal_Aviacion,0,"@United will not have to honor absurdly low mistake fares. http://t.co/2Z3Jv73IlW vía @usatoday",2015-02-23 14:32:02 -0800,39.7743955521927,-118.795778589203 5.6998806115036E+017,negative,1,Late Flight,1,United,kachampney,0,@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice,2015-02-23 14:31:58 -0800,36.5132040909715,-119.595001461013 5.6998734877295E+017,negative,1,Cancelled Flight,0.65,United,KelliZink,0,@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?,2015-02-23 14:29:08 -0800,38.1060849410882,-119.00138591128 5.69986029463011E+017,negative,1,Customer Service Issue,1,United,dfpietra,0,@united @dfpietra THAT'S your response? Shaking my head back and forth with a tsk. You can do better-from customer service to your apology,2015-02-23 14:23:53 -0800,38.3941042201403,-119.287819545904 5.69984791107338E+017,neutral,0.6825,,,United,RoatanGallery,0,"@united thanks! It's 35K miles from RTB to Europe, to do a multiple destination so we could stop over in US on way/way back- mileage diff?",2015-02-23 14:18:58 -0800,35.3207236613319,-119.396890412093 5.69984785860465E+017,negative,1,Lost Luggage,1,United,Margo_Rae,0,@united of course I did. The bag should be here by now :( #frustrated,2015-02-23 14:18:57 -0800,34.6955592079654,-118.696908494158 5.69983990683148E+017,negative,1,Can't Tell,1,United,ousoonerfanatic,0,@united you are the worst. I will avoid you like the plague.,2015-02-23 14:15:47 -0800,39.0942119441814,-119.444318653589 5.69983826245497E+017,negative,1,Can't Tell,1,United,Mr_RHolmes,0,@united is the worst airline in the world.,2015-02-23 14:15:08 -0800,34.4291043968108,-119.227893277488 5.69983375584272E+017,negative,1,Customer Service Issue,0.6526,United,ryanaround,0,@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.,2015-02-23 14:13:21 -0800,38.4689196871912,-118.986111196642 5.69983149028962E+017,negative,1,Customer Service Issue,0.3507,United,ryanaround,0,@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.,2015-02-23 14:12:27 -0800,36.9852020859193,-119.772117352182 5.69982678558048E+017,negative,1,Can't Tell,0.6778,United,cameronsmith17,0,"@united I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited",2015-02-23 14:10:34 -0800,33.0214391275217,-120.512959831392 5.69982327654384E+017,negative,1,Can't Tell,1,United,artistanxiety,0,@united I will but right now I'm to angry,2015-02-23 14:09:11 -0800,39.6583187206801,-119.486247686827 5.6998103411005E+017,negative,1,Can't Tell,1,United,jasonpblakey,0,@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines,2015-02-23 14:04:02 -0800,36.7444633176762,-119.584635636163 5.69980415919854E+017,negative,1,Can't Tell,0.666,United,franciscogonima,0,@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail,2015-02-23 14:01:35 -0800,37.4884209566878,-120.082799777914 5.69980177247285E+017,negative,1,Bad Flight,0.3529,United,SamuelSitt,0,@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair,2015-02-23 14:00:38 -0800,36.2028910656091,-118.557282538855 5.69979566279627E+017,negative,1,longlines,0.6668,United,franciscogonima,0,"@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time & lots of frustrated flyers standing around",2015-02-23 13:58:12 -0800,35.5053860008651,-120.30203491594 5.69979211722596E+017,negative,1,Can't Tell,0.6804,United,CoffeeCult448,0,@united I think DM would be better,2015-02-23 13:56:48 -0800,37.8436268903538,-119.161936069323 5.69977492720779E+017,negative,1,Late Flight,1,United,pjmartin44,0,@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft tell the truth! @unfriendly,2015-02-23 13:49:58 -0800,38.1858405939305,-119.912858634945 5.69976426163778E+017,negative,1,Lost Luggage,1,United,tiffy_mac,0,@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....,2015-02-23 13:45:44 -0800,37.0473435371748,-119.554169679199 5.69976131748823E+017,negative,1,Late Flight,0.6625,United,pjmartin44,0,@united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly,2015-02-23 13:44:34 -0800,35.9862431794161,-118.76901114707 5.6997611412435E+017,negative,1,Lost Luggage,0.657,United,kevinforgoogle,0,@united already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive..,2015-02-23 13:44:29 -0800,34.7255290670785,-120.238081098817 5.69974772551033E+017,negative,0.6625,Can't Tell,0.3593,United,laarsNL,0,@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again,2015-02-23 13:39:10 -0800,35.7684680446064,-119.573648830792 5.69973683466273E+017,negative,1,Late Flight,0.627,United,dfpietra,0,@united really? Someone called in sick and then someone FORGOT to call a replacement?! Now an hour Late Flight to take off. #theworst,2015-02-23 13:34:50 -0800,37.6835259635245,-119.749300293009 5.6997308807646E+017,negative,1,Flight Attendant Complaints,0.3416,United,cristobalwong,1,@united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable,2015-02-23 13:32:28 -0800,38.296778976086,-120.133946141384 5.69972884052931E+017,neutral,0.679,,,United,twohlix,0,@united done,2015-02-23 13:31:39 -0800,37.401951864658,-118.548737776544 5.69972097453138E+017,neutral,0.335,,0,United,cristobalwong,0,"@united Thank you, ^JH, appreciate the prompt responses--me and other passengers will be doing so.",2015-02-23 13:28:32 -0800,41.3436409012035,-118.860336603015 5.69972073201689E+017,negative,1,Late Flight,1,United,jcbtdd,0,@united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home,2015-02-23 13:28:26 -0800,39.7169364686798,-119.716955335753 5.69972039844438E+017,negative,1,Flight Attendant Complaints,0.6632,United,xRaeCatherine,0,"@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude.",2015-02-23 13:28:18 -0800,34.1022338299661,-119.867397463978 5.69971648876585E+017,negative,1,Can't Tell,0.6633,United,bartha75,0,"@united found a group of people who actually hates people more than ISIS, thats right United Airlines.",2015-02-23 13:26:45 -0800,34.2792742606937,-118.877649281247 5.69971394701873E+017,negative,0.663,Customer Service Issue,0.3478,United,TuraOntheroad,0,"@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people",2015-02-23 13:25:44 -0800,39.6060301924176,-119.86761718275 5.69971033182048E+017,positive,0.6534,,,United,teamcrafty,0,@united thank you,2015-02-23 13:24:18 -0800,34.8418847303755,-119.303675380816 5.69970938525016E+017,negative,1,Late Flight,0.7065,United,tbird12lv,0,@united by the time I finally get to Dallas I could have driven with less frustration and cheaper.,2015-02-23 13:23:55 -0800,38.501080498187,-120.330901321485 5.69970599377789E+017,negative,1,Late Flight,1,United,cristobalwong,0,"@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted.",2015-02-23 13:22:35 -0800,36.3801596800674,-118.900816465437 5.69970225443172E+017,negative,1,Customer Service Issue,0.6667,United,itsmetsforme,0,@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!,2015-02-23 13:21:05 -0800,36.1568821979872,-119.571001135824 5.69969999961391E+017,positive,0.6915,,,United,swampynomo,0,@united he has no priority and Iove it,2015-02-23 13:20:12 -0800,41.4787692829174,-119.025435886434 5.69969952654029E+017,positive,1,,,United,herma48852,0,@united Pleased to be a Premier Platinum,2015-02-23 13:20:00 -0800,36.4924460577123,-119.7942695463 5.69969447764566E+017,negative,1,Lost Luggage,1,United,PreyingMantis02,1,@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting in line to talk to someone about my bag. Status should matter.,2015-02-23 13:18:00 -0800,36.8407511380015,-118.793813966144 5.69968282532315E+017,negative,0.6995,Can't Tell,0.6995,United,scott_fitzy,0,"@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!",2015-02-23 13:13:22 -0800,36.1120341748992,-119.033261287592 5.69967925416886E+017,negative,0.6703,Can't Tell,0.34,United,simonroesner,0,@united i think he actually did not like your screen @campilley 😃😃😃,2015-02-23 13:11:57 -0800,36.7625798927457,-119.209339642358 5.69967850670019E+017,negative,1,Flight Attendant Complaints,0.3469,United,cristobalwong,1,@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!,2015-02-23 13:11:39 -0800,36.3197456124894,-119.098714136877 5.6996784807809E+017,negative,1,Can't Tell,0.3845,United,Jim_Rehbein,0,@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService,2015-02-23 13:11:39 -0800,37.2584197385062,-119.857604455085 5.69967841727943E+017,neutral,1,,,United,DavidAlfieWard,0,"@united hi guys, do you have a general enquires email address please? Thanks David.",2015-02-23 13:11:37 -0800,37.5203757814861,-119.660551614246 5.69967632868188E+017,negative,1,Customer Service Issue,0.6675,United,TheJessicaKill,0,@united Just checking in again - what is the status of our claim. It is going on 2 months with no attention to this? We are very upset.,2015-02-23 13:10:47 -0800,32.6213694092411,-119.508166701663 5.69967493487292E+017,negative,1,Late Flight,1,United,hooton,0,@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?,2015-02-23 13:10:14 -0800,36.107095254221,-119.253817360607 5.69967305859293E+017,negative,1,Cancelled Flight,1,United,KeamBleam,0,@united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN.,2015-02-23 13:09:29 -0800,35.0451996147111,-118.909521311657 5.69967197478527E+017,negative,1,Can't Tell,0.6497,United,aliasboogie,0,@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.,2015-02-23 13:09:04 -0800,38.6697127070589,-119.23274906466 5.69966909019398E+017,negative,1,Customer Service Issue,1,United,teamcrafty,0,@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?,2015-02-23 13:07:55 -0800,38.2611618050408,-120.337110403364 5.69966609080586E+017,positive,1,,,United,TRUU_Tall,0,Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH”,2015-02-23 13:06:43 -0800,35.5454921440356,-119.050284651238 5.69966563245367E+017,negative,0.6939,Cancelled Flight,0.3571,United,Jim_Rehbein,0,@united In the process of recovering their car rental - condo rental $ in Florida. They called #United for an alternate flight #NOANSWER,2015-02-23 13:06:32 -0800,34.9586697774109,-119.052951262822 5.69966422744396E+017,neutral,1,,,United,RoatanGallery,0,"@united I am buying 2 yo own seat on 3 legs of intl trip, car seat? Required? If not- then allowed? Can child still sit w/mom after takeoff?",2015-02-23 13:05:59 -0800,31.6797682198665,-118.783809721173 5.69965494519734E+017,positive,0.6625,,0,United,fredcarlton,0,@united thanks for listening! I definitely was not the only person in line who thought it was absurd.,2015-02-23 13:02:17 -0800,37.1226546909367,-119.562552978067 5.69964915710038E+017,negative,1,Late Flight,1,United,cristobalwong,1,@United We've been waiting on tarmac for >1hr because apparently UA1116 is overweight & we returned to gate. #WTF #fb,2015-02-23 12:59:59 -0800,37.0720657598288,-119.269275420643 5.69964888870793E+017,negative,0.649,Flight Attendant Complaints,0.649,United,lisaboban,0,"@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked.",2015-02-23 12:59:53 -0800,38.1646671065125,-119.27468592473 5.69964582606934E+017,negative,1,Can't Tell,0.3389,United,politicsci,0,@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited,2015-02-23 12:58:40 -0800,37.0941470860539,-119.360709601615 5.69963935429825E+017,negative,1,Can't Tell,0.3513,United,segallsays,0,@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.,2015-02-23 12:56:06 -0800,37.4568354583663,-118.668965372569 5.699636454021E+017,negative,1,Customer Service Issue,1,United,GeorgeMcflyOG,0,@United blocked me from DM'ing them because they would rather I complain about them in a public forum,2015-02-23 12:54:57 -0800,35.820291986855,-119.257174332936 5.69962873209938E+017,positive,0.6729,,,United,CigarNate,0,@united ok. I just submitted. Thanks for the opportunity to give feedback.,2015-02-23 12:51:53 -0800,33.9494220277914,-119.310170091585 5.69962245620249E+017,positive,1,,,United,ericsimmerman,0,@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!,2015-02-23 12:49:23 -0800,35.3672796062679,-120.006319006194 5.69961695835267E+017,positive,0.6346,,,United,medictom,0,"@united I will, as soon as I am done with my article. Thanks! ~Tom",2015-02-23 12:47:12 -0800,36.6187168902521,-118.893452666322 5.69961410161193E+017,negative,1,Flight Booking Problems,1,United,GalbraithPeter,0,@united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere.,2015-02-23 12:46:04 -0800,38.23640332568,-119.505781268917 5.69961203197325E+017,negative,1,Lost Luggage,0.6875,United,twohlix,1,@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?,2015-02-23 12:45:14 -0800,33.4321353122568,-118.879225909193 5.69960988499276E+017,negative,1,Flight Booking Problems,0.6632,United,berr_a,0,@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston,2015-02-23 12:44:23 -0800,38.7837765099543,-119.576907801494 5.699604404381E+017,negative,1,Lost Luggage,0.6562,United,xThePro,0,@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.,2015-02-23 12:42:13 -0800,38.6960843531685,-119.036378203222 5.6996031102285E+017,negative,1,Bad Flight,0.3612,United,bdhowald,0,"@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out.",2015-02-23 12:41:42 -0800,37.6572509988827,-120.015675348006 5.69960085654364E+017,negative,1,Flight Attendant Complaints,0.6782,United,aliasboogie,3,@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.,2015-02-23 12:40:48 -0800,40.777510011392,-119.845850692998 5.69960080734491E+017,negative,1,Flight Booking Problems,0.3526,United,Nupe588,0,"@united I'm rebooked now, but the line was 300 people deep.",2015-02-23 12:40:47 -0800,36.7755865096476,-119.249581460587 5.69958946636562E+017,neutral,0.6593,,,United,davedittrich,0,.@united For those playing along at home: http://t.co/2b4bDTldX2,2015-02-23 12:36:16 -0800,36.8100320043816,-119.260324859014 5.69958935907734E+017,negative,1,longlines,0.3435,United,jhclutter,0,"@united @FlyEIA yes, they said it took more than an hour!",2015-02-23 12:36:14 -0800,38.9512307238958,-119.385799640072 5.69958524270342E+017,negative,1,Can't Tell,0.6945,United,nyc2theworld,0,@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.,2015-02-23 12:34:36 -0800,32.1261108030499,-118.720987214324 5.69958247412724E+017,positive,1,,,United,Lisa_Shaw777,0,@united Ok thank again for your help!,2015-02-23 12:33:30 -0800,33.774290413098,-120.125180798852 5.69957240960094E+017,negative,1,Can't Tell,0.6919,United,medictom,0,@united Not a happy flyer. UA flight 1161 from SFO to Cleveland. Sunday 2/22. Stay tuned for blog article from http://t.co/VdFdODqVGx,2015-02-23 12:29:30 -0800,36.4392004270201,-120.046174619475 5.69957053432639E+017,neutral,0.6821,,0,United,FlyEIA,0,Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366,2015-02-23 12:28:45 -0800,35.0117651836679,-119.011723223849 5.69956446487642E+017,positive,0.643,,0,United,jbuhl35,0,@united flight 1491...plane from SFO to DEN is basically on time.,2015-02-23 12:26:20 -0800,33.2148879228001,-120.557558993513 5.69956201934385E+017,positive,0.6627,,0,United,HeyAileen,0,@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.,2015-02-23 12:25:22 -0800,37.7612235064927,-119.40023125255 5.69956192111317E+017,negative,1,Late Flight,1,United,nfranco,0,@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns,2015-02-23 12:25:20 -0800,35.8600364560152,-119.50675724882 5.69956115724661E+017,negative,1,Lost Luggage,1,United,juangarcia202,0,"@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD",2015-02-23 12:25:01 -0800,38.6641390025344,-119.281083351872 5.69955602782237E+017,negative,1,Lost Luggage,1,United,KeamBleam,0,"@united This must be a drone “@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you...""",2015-02-23 12:22:59 -0800,37.5112290505159,-119.3814739445 5.69955551951622E+017,negative,0.6721,Customer Service Issue,0.6721,United,underceg,0,"@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though.",2015-02-23 12:22:47 -0800,38.2251686211243,-118.951340409495 5.69955386914181E+017,negative,1,Flight Attendant Complaints,1,United,godvertiser,0,@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them.,2015-02-23 12:22:08 -0800,35.5225139515849,-119.61070899987 5.69954670006764E+017,negative,1,Customer Service Issue,1,United,KateRChrisman,0,"@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted.",2015-02-23 12:19:17 -0800,37.6271208781435,-118.788154589508 5.6995398853725E+017,negative,0.6661,Late Flight,0.6661,United,DianeReischling,0,@united well that's big of you but I don't have terribly high expectations at this point.,2015-02-23 12:16:34 -0800,35.5313081477708,-118.659408206722 5.69953683309515E+017,negative,1,Customer Service Issue,0.6633,United,CarrieMantha,0,@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿,2015-02-23 12:15:21 -0800,35.3057569478141,-119.255998147048 5.69953575226311E+017,negative,0.6875,Customer Service Issue,0.3542,United,spumilia,0,"@united nice your app says US 4972 delayed by weather. Pilot says waiting on fuel. One in ur control, one not",2015-02-23 12:14:56 -0800,36.7020232205188,-119.030204993673 5.69953411988369E+017,positive,1,,,United,JessicaLevin,0,@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work. Huge thanks.,2015-02-23 12:14:17 -0800,36.3446906957058,-118.823874343903 5.69952718707687E+017,negative,0.6383,Cancelled Flight,0.3217,United,Lisa_Shaw777,0,"@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?",2015-02-23 12:11:32 -0800,33.3202951264138,-118.086599172668 5.69952408450806E+017,negative,1,Customer Service Issue,1,United,RonGaudelli,0,@united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.,2015-02-23 12:10:18 -0800,33.6879882185124,-119.598538439905 5.69951384390345E+017,negative,1,Late Flight,1,United,MeganHolstein,1,"@united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again. Won't change our flight. Can we go now?",2015-02-23 12:06:13 -0800,39.155324025025,-118.80950763248 5.69951321719091E+017,positive,0.3433,,0,United,mfcompany,0,"@united that would help! or how about integrate it into the App so I can just ""activate"" it and surf...",2015-02-23 12:05:58 -0800,38.1249304930997,-119.809759047591 5.69950450352415E+017,negative,1,Bad Flight,1,United,segallsays,0,@united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap,2015-02-23 12:02:31 -0800,38.2883118901645,-120.070490442014 5.69950355330507E+017,negative,1,Customer Service Issue,1,United,KateRChrisman,0,@united Nope - still no one helped me. Giving up on united. #badservice,2015-02-23 12:02:08 -0800,35.1540281303569,-119.254394235172 5.69949439101547E+017,neutral,1,,,United,judell,0,"@united 8602947, jon at http://t.co/58tuTgli0D, thanks.",2015-02-23 11:58:30 -0800,36.7576789466547,-119.002845482612 5.69948910099309E+017,negative,1,Late Flight,0.3585,United,nikitee94,0,@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.,2015-02-23 11:56:23 -0800,36.3295784559295,-119.006787027049 5.69947174571676E+017,negative,1,Customer Service Issue,1,United,KateRChrisman,0,@united I'd thank you - but you didn't help. taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful,2015-02-23 11:49:30 -0800,37.8093287061029,-118.665066731161 5.69946921265185E+017,negative,1,Late Flight,1,United,ClarkeTheSpark,0,@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?,2015-02-23 11:48:29 -0800,38.3562464905341,-120.216695415083 5.69946703522091E+017,negative,1,Bad Flight,0.6883,United,8629Fissile,0,"@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!",2015-02-23 11:47:37 -0800,38.4050925377994,-119.128772622774 5.69946571577537E+017,negative,1,Lost Luggage,0.6824,United,sgad1983,0,@united 45+ min at EWR baggage claim #stillnobags #ridiculous,2015-02-23 11:47:06 -0800,37.8403426869057,-119.251865669899 5.69945386569363E+017,neutral,0.7099,,,United,momsgoodeats,0,Flight Booking Problems for a travel writers trip I am hosting and need to be happy when I land! Do you have the cute PJs AA does? @united,2015-02-23 11:42:23 -0800,37.666320945342,-118.849954344953 5.69945073611375E+017,neutral,0.6594,,0,United,momsgoodeats,0,But I don't see AA @united,2015-02-23 11:41:09 -0800,36.563630767304,-118.908947694806 5.69942888643228E+017,neutral,0.6461,,0,United,8629Fissile,0,@united Did you find out where it is? Thanks,2015-02-23 11:32:28 -0800,36.1521254352059,-119.316677145775 5.69941617697644E+017,negative,1,Late Flight,0.6803,United,katiedonohue,0,"@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence.",2015-02-23 11:27:25 -0800,39.167817058836,-119.624673604411 5.69941082420568E+017,negative,1,Late Flight,1,United,kennykhlee,0,@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j,2015-02-23 11:25:17 -0800,39.0688767791163,-119.986299952156 5.69940883975446E+017,negative,1,Late Flight,0.6867,United,ejohnson329,0,@united at what pt do u just Cancelled Flight! Finally got stndby 4 1pm flight. What a day! #missedWork #clientNotHappy http://t.co/sUPrLfOi8T,2015-02-23 11:24:30 -0800,38.1117306795035,-119.374996254444 5.69939149756756E+017,positive,1,,,United,roxymtjoy,0,@united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home.,2015-02-23 11:17:36 -0800,33.382849460062,-119.453181153017 5.69938322161668E+017,negative,0.6671,Can't Tell,0.3651,United,Austin_Grisham,0,@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early,2015-02-23 11:14:19 -0800,35.7699068783195,-120.004176116153 5.6993780651817E+017,negative,0.6506,Can't Tell,0.3535,United,Austin_Grisham,0,@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option,2015-02-23 11:12:16 -0800,37.3020421747544,-118.922764410832 5.6993714331485E+017,negative,1,Damaged Luggage,0.665,United,raulcordenillo,0,"@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints",2015-02-23 11:09:38 -0800,37.2287166365981,-119.642572789648 5.69936861398995E+017,negative,1,Customer Service Issue,0.6196,United,underceg,0,"@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?",2015-02-23 11:08:31 -0800,35.7861227253571,-119.703322910322 5.69936640669581E+017,positive,1,,,United,koploperfan1992,0,@united look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE,2015-02-23 11:07:38 -0800,34.5137838473503,-118.613321090616 5.69936580883784E+017,negative,0.6568,Can't Tell,0.3479,United,raulcordenillo,0,@united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback & will be better,2015-02-23 11:07:24 -0800,36.4439077975055,-118.953968156994 5.69936565138403E+017,negative,1,longlines,1,United,Nupe588,0,"@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ",2015-02-23 11:07:20 -0800,33.6666053886583,-118.926493887678 5.69936496284664E+017,negative,1,Late Flight,1,United,docmartin_10,0,"@United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent.",2015-02-23 11:07:04 -0800,39.5835358171985,-118.932974559273 5.69936348217352E+017,negative,1,Cancelled Flight,1,United,katiedonohue,0,"@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?",2015-02-23 11:06:28 -0800,35.9002703239699,-119.696427816988 5.69936273227428E+017,negative,1,Late Flight,0.6743,United,docmartin_10,0,"@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are",2015-02-23 11:06:11 -0800,42.0533708930153,-120.346660564929 5.69936062039986E+017,negative,1,Late Flight,1,United,CowboyPharmD,0,@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit,2015-02-23 11:05:20 -0800,35.6694870302847,-119.202920087067 5.69936014094897E+017,negative,1,Bad Flight,0.6739,United,docmartin_10,0,"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense",2015-02-23 11:05:09 -0800,35.3507993874468,-118.654465440719 5.69935689292259E+017,positive,0.7,,,United,franknoc,0,@united ok thx!,2015-02-23 11:03:51 -0800,36.4804028173601,-119.064101987658 5.69935261947331E+017,neutral,0.6419,,0,United,Lisa_Shaw777,1,@united I can't DM you so here's the confirmation # G8CVWJ - please is there any way I can make it to Kailua tonight? Thank you,2015-02-23 11:02:09 -0800,36.3694343358581,-119.966819539477 5.69935215654601E+017,negative,1,Flight Booking Problems,0.3602,United,aminghadersohi,0,@united go to hell,2015-02-23 11:01:58 -0800,37.7123176096582,-119.889810672866 5.69935135132426E+017,negative,1,Bad Flight,1,United,vancouverbrit,0,"@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed",2015-02-23 11:01:39 -0800,34.3439371295076,-119.098130949451 5.69934069712052E+017,neutral,0.6566,,,United,ADanaiBaker,0,@united Definitely will!,2015-02-23 10:57:25 -0800,36.0932774498695,-119.812465422913 5.69933879299187E+017,negative,0.7058,Customer Service Issue,0.7058,United,daesf,0,@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights,2015-02-23 10:56:40 -0800,37.5940482848305,-119.629009438912 5.69933357515026E+017,negative,1,Cancelled Flight,0.6598,United,peskyspoll,0,"@united 18 flights so far this year. 13 delays including 2 Cancelled Flightations. Late Flightst reason, crew needed mandatory sleep. IN MEXICO!",2015-02-23 10:54:35 -0800,36.3442518310775,-119.219079249754 5.69932669288653E+017,positive,1,,,United,CaroDavis2012,0,@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.,2015-02-23 10:51:51 -0800,37.6786703243814,-119.438745948808 5.69931716049154E+017,positive,1,,,United,roxymtjoy,0,@united counter agents at RDU deserve a medal. #thankyou,2015-02-23 10:48:04 -0800,36.5934133394678,-119.598071461397 5.69931387073106E+017,negative,1,Lost Luggage,1,United,BeyondBlunt,0,The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned.,2015-02-23 10:46:46 -0800,38.6389924810775,-119.505652164223 5.69930942833259E+017,negative,1,Flight Attendant Complaints,0.6467,United,lisaboban,0,@united Flight 211/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable!,2015-02-23 10:45:00 -0800,36.9281270120812,-119.737843804121 5.69930630059975E+017,positive,1,,,United,tmarsh83,0,@united thank you. Literally called for preboarding as I ran up.,2015-02-23 10:43:45 -0800,37.5578381717435,-119.656864505506 5.6993057764377E+017,negative,1,Customer Service Issue,0.3587,United,GalbraithPeter,0,@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts,2015-02-23 10:43:33 -0800,39.8495631464702,-119.154146162101 5.69929653730841E+017,negative,1,longlines,0.6667,United,jwints,0,"@united it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse",2015-02-23 10:39:52 -0800,36.7125760786291,-119.21686730854 5.69929187101966E+017,positive,0.6809,,,United,CaroDavis2012,0,@united that's brilliant Thankyou so much. Is it classed as part of carryon?,2015-02-23 10:38:01 -0800,37.9327361701937,-118.422500537335 5.69928758024667E+017,neutral,1,,,United,tmarsh83,0,@united what gate is ua5396 leaving from?,2015-02-23 10:36:19 -0800,38.569950207632,-120.148766893958 5.69928724147077E+017,positive,1,,,United,hart0277,0,@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me,2015-02-23 10:36:11 -0800,37.0155054334312,-120.013085641953 5.69928552621183E+017,negative,1,Cancelled Flight,1,United,sarahali,0,@united we've been here since 3am and you've Cancelled Flightled our flight twice,2015-02-23 10:35:30 -0800,34.0473373813534,-119.219935505398 5.69928419435287E+017,negative,1,Cancelled Flight,1,United,tmarsh83,0,@united no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396,2015-02-23 10:34:58 -0800,34.734595594656,-119.938670989496 5.69928277613257E+017,negative,1,Late Flight,1,United,tmarsh83,0,@united UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap.,2015-02-23 10:34:24 -0800,38.7484591955232,-119.778734201688 5.69928034171499E+017,negative,0.6775,Customer Service Issue,0.3513,United,EnriqueGtz_,0,@united from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK,2015-02-23 10:33:26 -0800,35.3372703959026,-119.004616619898 5.69927842173051E+017,neutral,0.3603,,0,United,aleciamastin,0,@united fails again. @SouthwestAir saves the day.,2015-02-23 10:32:40 -0800,32.5639513137579,-119.622627429473 5.69927837601403E+017,negative,1,Late Flight,1,United,tmarsh83,0,@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight,2015-02-23 10:32:39 -0800,39.4316543751584,-119.271727162565 5.69927630469894E+017,negative,1,Customer Service Issue,1,United,pamdelaney585,0,@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.,2015-02-23 10:31:50 -0800,37.0070271280508,-119.5595931784 5.69927263040315E+017,positive,0.6349,,0,United,gwen1013,0,@united Great! I'm ready to go home.,2015-02-23 10:30:22 -0800,34.9458799122209,-120.068626784582 5.69926124488118E+017,positive,1,,,United,mydulcebella,0,@united wow you even answered back! Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail,2015-02-23 10:25:51 -0800,36.4141421913836,-120.133366564458 5.69925614100189E+017,neutral,1,,,United,CaroDavis2012,0,@united. It's not my first time flying to the US. I have medical info. Looking for practical like my adapted seat cushion allowed on?,2015-02-23 10:23:49 -0800,38.1201015937298,-119.216045586841 5.69925612069999E+017,negative,0.6995,Can't Tell,0.6995,United,darrellwhitelaw,0,@united noooooooooooooooooooooope.,2015-02-23 10:23:49 -0800,34.3514500234435,-119.692903070576 5.69924355011932E+017,negative,1,Cancelled Flight,1,United,VictoriaBCToday,2,"@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily.",2015-02-23 10:18:49 -0800,35.1967443380448,-119.116127097941 5.69924201559294E+017,positive,1,,,United,2cJustice4all,0,@united @JMS2802 : outsource it all United Airlines...your customers are just loving you for it. Outsource. Outsource. Outsource.,2015-02-23 10:18:12 -0800,36.1313014828052,-119.685760054266 5.69923809634947E+017,neutral,1,,,United,jcmpaz,0,"@united Hi, Im flying SFO-LAX-SAL-CLO. My connecting time in LAX is 1h45m. Is it enough time? Do I have to collect my bag and recheck on AV?",2015-02-23 10:16:39 -0800,37.5293517426001,-119.961918470137 5.69923507263558E+017,positive,0.6704,,,United,Lisa_Shaw777,0,@united Thank you! You need to follow back tho otherwise I can't DM you. X,2015-02-23 10:15:27 -0800,38.4208158685024,-119.097493091779 5.6992304557135E+017,negative,1,Flight Attendant Complaints,0.6588,United,brianaverna,0,"@united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people",2015-02-23 10:13:37 -0800,33.3929488402776,-119.609165779848 5.69922973798421E+017,neutral,1,,,United,mechv1963,0,"@United States faundation was by faith Judeo Cristian,@Not it was by ideologias.@ http://t.co/mWBk68k0A3",2015-02-23 10:13:20 -0800,33.3175761623451,-118.612396326395 5.69922853266694E+017,negative,1,Can't Tell,0.654,United,2cJustice4all,0,@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.,2015-02-23 10:12:51 -0800,36.318771024304,-118.787880739697 5.69922837353402E+017,positive,0.3586,,0,United,iworkinsmm,0,@united Just sent! Thanks :),2015-02-23 10:12:47 -0800,36.1504397878537,-118.957421192992 5.69922639185072E+017,negative,1,Late Flight,0.6827,United,krissy_missylg,0,@united already missed connection ugh,2015-02-23 10:12:00 -0800,37.7068663909106,-120.003584230918 5.69922479734596E+017,negative,0.7,Can't Tell,0.3705,United,2cJustice4all,0,"@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft.",2015-02-23 10:11:22 -0800,37.0556929855221,-119.390665430571 5.69922214255919E+017,negative,1,Customer Service Issue,0.6613,United,raulcordenillo,1,@united How do I formally complain about your customer service handler who misconnected me. I was denied boarding & I now lost my bag. Help!,2015-02-23 10:10:19 -0800,36.8506464104659,-118.657318594491 5.69922145264009E+017,negative,1,Can't Tell,0.356,United,brianaverna,0,@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info.,2015-02-23 10:10:02 -0800,33.6322210828564,-119.332792636133 5.69921652374577E+017,negative,0.6768,Late Flight,0.6768,United,brianaverna,0,@united flight 3763 IAd-Sat. We're on the outdoor track for an hour,2015-02-23 10:08:05 -0800,37.3246542986954,-119.225105890961 5.69921309439709E+017,negative,1,Bad Flight,0.69,United,JMS2802,0,@united - SERIOUSLY it's 2015?!?! NO WiFi on a 5hr flight from CLE-SFO #1589. You're the ONLY airline w/out WiFi...and pls no 'unwind' BS.,2015-02-23 10:06:43 -0800,39.5377152674843,-120.074894111311 5.69920760522764E+017,negative,1,Late Flight,1,United,chefpaulcia,0,@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight. #linesforever #customerservice #fail #again,2015-02-23 10:04:32 -0800,39.1134554435404,-118.091799834799 5.69920661642088E+017,negative,1,Can't Tell,0.6732,United,_mhertz,1,@united you're the reason this whole travel experience has been a nightmare,2015-02-23 10:04:09 -0800,37.0162633845702,-119.68807096324 5.69920593597895E+017,negative,1,Customer Service Issue,0.6906,United,_mhertz,1,@united what a pointless tweet. At least @AmericanAir asked me to follow them to try and resolve,2015-02-23 10:03:52 -0800,35.6056584295834,-119.635358692279 5.69920508923216E+017,negative,0.679,Can't Tell,0.679,United,_mhertz,1,@united that's not even an apology,2015-02-23 10:03:32 -0800,39.3843754110058,-119.484430881185 5.69920406737433E+017,negative,1,Bad Flight,0.6594,United,_mhertz,1,@united that's cool - now what?,2015-02-23 10:03:08 -0800,36.6817479048077,-118.980197555038 5.69919610025153E+017,negative,1,Customer Service Issue,0.6702,United,JMS2802,0,@united - SERIOUSLY it's 2015?!?! NO WiFi on a 5hr flight from CLE-SFO #1589. You're the ONLY airline without WiFi...,2015-02-23 09:59:58 -0800,37.7656010660255,-119.003894771368 5.69919020784185E+017,negative,1,Flight Attendant Complaints,0.6854,United,DianeReischling,0,"@united, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv",2015-02-23 09:57:37 -0800,35.208789397958,-118.585123735247 5.69918932116644E+017,neutral,0.7047,,0,United,iworkinsmm,0,@United are you able to see if there are seats open on another flight??,2015-02-23 09:57:16 -0800,36.217989530203,-120.603992303772 5.69918918602547E+017,negative,0.6421,Late Flight,0.6421,United,BossDDS,0,@united #unitedairlines so is it 6:20 pm or 12:20? ORD ABQ 3709. I can't even take a walk without missing a change.,2015-02-23 09:57:13 -0800,35.7833144380625,-120.032406389124 5.6991846682146E+017,negative,0.7259,Can't Tell,0.3705,United,ADanaiBaker,0,"@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room",2015-02-23 09:55:25 -0800,36.3227444928136,-118.828143672251 5.69918449121673E+017,negative,1,Can't Tell,0.6421,United,fdashev,0,"@united Either is fine. However, plundering my hard-earned dollars is not fine.",2015-02-23 09:55:21 -0800,40.298316445051,-120.174528118565 5.6991832776788E+017,neutral,0.6911,,0,United,GuruOfGanja,0,@united @retailbagholder hahaha. At least they gave u a refund.,2015-02-23 09:54:52 -0800,37.7392357536404,-119.265446977131 5.69918026918728E+017,negative,1,Cancelled Flight,1,United,VictoriaBCToday,1,"@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?",2015-02-23 09:53:40 -0800,39.0037370909158,-119.044732501063 5.69917363891499E+017,negative,1,Bad Flight,0.6731,United,DianeReischling,1,"@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status on an airline that's unsafe? STUNNING",2015-02-23 09:51:02 -0800,38.4601564606847,-119.371522995095 5.69916731595973E+017,negative,1,Cancelled Flight,1,United,patlee,0,@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?,2015-02-23 09:48:32 -0800,36.8336637980684,-119.225074404398 5.6991655515417E+017,negative,0.6446,Bad Flight,0.3438,United,mfsanders,0,"@united Awesome flight crew on UA1589, re the plane, the Jurassic period called and they want their dinosaur/plane back!",2015-02-23 09:47:49 -0800,36.4758973478353,-119.688586964581 5.69916324471829E+017,negative,1,Customer Service Issue,0.3579,United,therealdavidsoo,0,"@united In 2015, United is ""unable"" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice",2015-02-23 09:46:54 -0800,36.4442744677583,-119.973431578929 5.69916152283042E+017,negative,0.6669,Can't Tell,0.3546,United,fdashev,0,"@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981",2015-02-23 09:46:13 -0800,36.8495798342202,-120.173806862981 5.69915992303731E+017,negative,1,Customer Service Issue,1,United,sbanoub,1,@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!,2015-02-23 09:45:35 -0800,36.9039263450597,-119.84837232031 5.69915643094397E+017,negative,1,Can't Tell,0.6885,United,sbanoub,0,"@united You really know how to piss people off. Your Farelock option is fake!",2015-02-23 09:44:12 -0800,36.2685362669077,-119.583407219842 5.69915610890547E+017,negative,1,Late Flight,1,United,DianeReischling,0,"@united, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to ""sick pilot"". no compensation. They Do. Not. Care.",2015-02-23 09:44:04 -0800,36.6740742807528,-119.860054706451 5.69915576862183E+017,negative,1,Flight Booking Problems,0.6619,United,docmartin_10,0,@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔,2015-02-23 09:43:56 -0800,36.4504087569652,-118.742571422374 5.699155501278E+017,negative,1,Late Flight,0.6536,United,teamcrafty,0,@united We're hoping to hear from you actually.,2015-02-23 09:43:50 -0800,35.937774859219,-119.789804178004 5.69915529496027E+017,negative,0.6552,Late Flight,0.6552,United,teamcrafty,0,"@united shes been rescheduled for today, but with the frigid cold, being a possible reason for ""maintenance"" it could be the same issue 2day",2015-02-23 09:43:45 -0800,35.930410336968,-119.421215085511 5.69915182329287E+017,negative,1,Customer Service Issue,0.6681,United,teamcrafty,0,"@united It's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance"".",2015-02-23 09:42:22 -0800,35.6883676047613,-119.277649029896 5.69915133113324E+017,negative,1,Customer Service Issue,0.6657,United,teamcrafty,0,"@united b) I contacted you directly, and the phone service was Laissez Faire at best. The problem isn't a Cancelled Flightled a flight.",2015-02-23 09:42:10 -0800,38.5790316547151,-118.846779546226 5.69915029950222E+017,negative,1,Late Flight,0.66,United,teamcrafty,0,"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out.",2015-02-23 09:41:46 -0800,39.7719894068721,-119.292180592657 5.69914377442341E+017,negative,1,Lost Luggage,0.6593,United,jwints,0,"@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags",2015-02-23 09:39:10 -0800,36.6835303300319,-120.007473917251 5.69914369905201E+017,negative,1,Customer Service Issue,0.6392,United,8629Fissile,0,@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.,2015-02-23 09:39:08 -0800,32.9880604426829,-119.460831947874 5.69913736774824E+017,positive,1,,,United,anthonyNYSSF,0,@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911,2015-02-23 09:36:37 -0800,36.5373561959168,-119.969723705456 5.69913595762311E+017,negative,1,longlines,0.6742,United,brianaverna,0,@united gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight board http://t.co/HfoF33iyhi,2015-02-23 09:36:04 -0800,33.6785533985933,-118.685990303845 5.69913288122765E+017,negative,0.6557,Cancelled Flight,0.3278,United,ljtypes,0,"@united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?",2015-02-23 09:34:51 -0800,37.8076433141464,-119.139879364555 5.69912776199705E+017,negative,1,Cancelled Flight,0.6507,United,PhilipRose,1,"@united Cancelled Flights flt from EWR. ""No crew"".Tells wife & 4 yr old to ""get to NY to catch @AirCanada"" to YYZ! Good #customerservice is dead.",2015-02-23 09:32:48 -0800,35.6112659957075,-118.900576974659 5.69912710848057E+017,negative,1,Late Flight,1,United,ADanaiBaker,0,"@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United",2015-02-23 09:32:33 -0800,35.2181808471517,-119.058248606796 5.6991209235182E+017,neutral,0.6872,,0,United,ADanaiBaker,0,@united BUT you have received confirmation via email that you are confirmed and ticketed on this flight.,2015-02-23 09:30:05 -0800,36.779706750932,-119.151658345922 5.69911713459409E+017,negative,1,Flight Attendant Complaints,0.3804,United,ADanaiBaker,0,@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket,2015-02-23 09:28:35 -0800,40.1645520520028,-119.280897982861 5.69911515106582E+017,negative,1,Late Flight,1,United,chefpaulcia,0,@united 1.75 hour delay. Nothing says sorry like a voucher. Missing time with family. #family #precioustime,2015-02-23 09:27:48 -0800,36.398037120455,-119.140811021788 5.69910996824781E+017,neutral,0.6448,,,United,ADanaiBaker,0,"@united After speaking to a United customer service rep the night before a flight, confirming that everything is ok with your reservation..",2015-02-23 09:25:44 -0800,36.422747117191,-119.615037390071 5.69910536755749E+017,negative,1,Late Flight,0.3511,United,MrEschatologist,0,@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G,2015-02-23 09:23:55 -0800,37.6118039679368,-119.360552222251 5.69910299983131E+017,negative,1,Flight Attendant Complaints,0.3623,United,unvoiced,0,"@united is unfriendly screw family, that hates kids and moms. now waiting on UA871... pray its better FYVRFN ..due to agent error and tickt",2015-02-23 09:22:58 -0800,36.5956319000469,-118.952867781452 5.6990974244701E+017,negative,1,Flight Attendant Complaints,1,United,brianaverna,0,"@united gate agent at EWR "" if you are disabled or in a wheel chair, it's time to board, please step"". STEP UP??? Lol",2015-02-23 09:20:45 -0800,38.2830279921492,-119.456483761402 5.69909655813501E+017,negative,1,Customer Service Issue,1,United,d_goodspeed,0,@united it won't help...been there done that.,2015-02-23 09:20:25 -0800,40.1757296896651,-119.053554569098 5.69908928667996E+017,negative,1,Flight Attendant Complaints,0.3469,United,unvoiced,0,@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals,2015-02-23 09:17:31 -0800,37.6690216894027,-119.124131771305 5.69908759125991E+017,positive,0.3646,,0,United,DanaHFreeman,0,@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx,2015-02-23 09:16:51 -0800,38.454287804552,-119.122895738035 5.6990862814192E+017,negative,1,Flight Attendant Complaints,0.6546,United,unvoiced,0,@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag,2015-02-23 09:16:19 -0800,36.0830956789916,-118.938527074139 5.69908175953994E+017,negative,1,Can't Tell,0.3481,United,_mhertz,1,@united we had four scheduled flights on this reservation and literally did not take one! Unreal,2015-02-23 09:14:32 -0800,36.1250137116828,-119.777579584193 5.69908123550376E+017,negative,1,Customer Service Issue,0.6773,United,unvoiced,0,@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over,2015-02-23 09:14:19 -0800,36.6171463937499,-118.767067864449 5.69907773309215E+017,negative,1,Flight Booking Problems,0.6632,United,unvoiced,0,@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap,2015-02-23 09:12:56 -0800,39.697734331757,-119.235841034699 5.69907564156035E+017,negative,1,Customer Service Issue,1,United,unvoiced,0,@united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt.,2015-02-23 09:12:06 -0800,33.3383428625418,-119.679358186062 5.69907141596865E+017,positive,1,,,United,D_WaYnE_01,0,@united thank you!,2015-02-23 09:10:25 -0800,35.8645115690913,-119.644310674122 5.69907031693521E+017,positive,1,,,United,gwen1013,0,@united Thanks for the update.,2015-02-23 09:09:59 -0800,32.1461234087616,-119.198463005393 5.69906831352578E+017,negative,1,Can't Tell,0.3442,United,JuanseMolano,0,@united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR,2015-02-23 09:09:11 -0800,36.3232392131778,-119.402689887936 5.69906598472229E+017,negative,1,Customer Service Issue,1,United,JuanseMolano,0,@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?,2015-02-23 09:08:16 -0800,37.8290541874659,-119.706330468703 5.69905534020821E+017,negative,1,Cancelled Flight,1,United,PhilipRose,0,"@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details.",2015-02-23 09:04:02 -0800,37.2416462788492,-117.916403681534 5.69905258715083E+017,negative,1,Cancelled Flight,0.707,United,gwen1013,0,@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).,2015-02-23 09:02:56 -0800,33.7339331362427,-119.813666829603 5.69905124723675E+017,neutral,1,,,United,BossDDS,0,@united #UnitedAirlines Any other way ORD to ABQ anytime within the next 7 hours?,2015-02-23 09:02:24 -0800,37.4878871246736,-119.619170308587 5.69904824793362E+017,positive,0.6559,,,United,bravesandbeer,0,@united just confirmed a seat! Crisis averted! Beers won't be missed now,2015-02-23 09:01:13 -0800,39.9848625818668,-118.131605263654 5.69904716328673E+017,negative,1,Customer Service Issue,0.6232,United,ChelseaRhane,0,@united was that English? I'll DM though I don't think you'll make a plane appear.,2015-02-23 09:00:47 -0800,38.3543466432664,-119.201229831151 5.69904406285517E+017,negative,1,Late Flight,1,United,Natemaniac12,0,@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭,2015-02-23 08:59:33 -0800,39.2693235882747,-118.95146193556 5.69903840507507E+017,negative,1,Late Flight,0.3456,United,chefpaulcia,0,@united sitting in a plane with no pilot. Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks,2015-02-23 08:57:18 -0800,35.6768619134888,-119.181663334313 5.69903812569276E+017,positive,1,,,United,kristen_e_short,0,@united Understood and thanks! I should have tried reaching out sooner.,2015-02-23 08:57:11 -0800,35.5699786689909,-119.323332450891 5.69903366647587E+017,negative,1,Can't Tell,0.3596,United,ganteisan,1,@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?,2015-02-23 08:55:25 -0800,36.8437547428988,-119.211075054824 5.69903120781853E+017,negative,0.6667,Cancelled Flight,0.3438,United,bgroberto3246,0,@united received hotel but no food. Also email for 3750 miles. Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?,2015-02-23 08:54:26 -0800,36.1164247665997,-120.034402285738 5.69902743135117E+017,negative,1,Late Flight,1,United,gwen1013,1,@united Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines,2015-02-23 08:52:56 -0800,38.5442983155904,-120.071859199804 5.699022196021E+017,neutral,0.6559,,,United,Lincoln_Arms,0,@united follow back and I'll give you the details.,2015-02-23 08:50:52 -0800,33.8883111960473,-118.674344125594 5.69902065247322E+017,negative,1,Late Flight,1,United,LukeXuanLiu,1,"@united and most frustratingly, all this delay happened either at the gate, or even onboard the aircraft! No heads up in advance!!!",2015-02-23 08:50:15 -0800,36.3813306091621,-119.189269394194 5.69902028719174E+017,positive,0.6333,,0,United,jakebellz,0,@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA,2015-02-23 08:50:06 -0800,39.5437635794674,-119.44558148036 5.69901679975522E+017,negative,1,Late Flight,1,United,LukeXuanLiu,0,"@united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!",2015-02-23 08:48:43 -0800,36.1258365535822,-118.846235725378 5.69901512190767E+017,negative,1,Late Flight,0.664,United,JoeSchueller,0,@united Ha… you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.,2015-02-23 08:48:03 -0800,37.2288616286457,-120.725582561481 5.69901094945612E+017,negative,1,Late Flight,1,United,LukeXuanLiu,0,@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!!,2015-02-23 08:46:23 -0800,35.6599991558914,-119.95391230716 5.69901072443167E+017,positive,1,,,United,danazezzo,0,@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior,2015-02-23 08:46:18 -0800,36.2954983475039,-119.711553935358 5.69900832616944E+017,negative,1,Late Flight,1,United,kermudgeon,0,@united #UnitedAirlines how long will1531 be delayed.,2015-02-23 08:45:21 -0800,36.8041011366034,-119.530431994632 5.69900131488633E+017,negative,1,Late Flight,1,United,kermudgeon,0,@united Why isn't the flight status updated to delayed UA1532 no board,2015-02-23 08:42:34 -0800,37.6988402425967,-119.42278047338 5.69899917935714E+017,negative,1,Flight Attendant Complaints,0.3784,United,twitarse,0,@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..,2015-02-23 08:41:43 -0800,37.433767552911,-119.065132998824 5.69899063790826E+017,negative,1,Bad Flight,0.6907,United,ganteisan,1,@united i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help!,2015-02-23 08:38:19 -0800,38.5630910352993,-119.28737042475 5.69898994408694E+017,negative,1,Late Flight,1,United,BossDDS,1,@united you suck. 9 hour delay?!,2015-02-23 08:38:03 -0800,36.6207261985488,-119.916534479831 5.69897003255083E+017,negative,1,Can't Tell,0.6733,United,tinsleyjim,0,@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.,2015-02-23 08:30:08 -0800,39.4415296199572,-119.814138878539 5.69896025172742E+017,neutral,0.3505,,0,United,bsaitz,0,"@united @scotthroth scott, need a good book suggestion?",2015-02-23 08:26:15 -0800,39.7821570678861,-118.400437294782 5.69895406869484E+017,negative,0.6589,Customer Service Issue,0.6589,United,kristen_e_short,0,"@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.",2015-02-23 08:23:47 -0800,37.5243249226479,-119.007223616322 5.69894828315533E+017,negative,1,Late Flight,1,United,ahpandya747,0,@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!,2015-02-23 08:21:29 -0800,34.2356238831401,-119.54296609942 5.69894307508965E+017,neutral,1,,,United,thepointskid,0,@united please see dm!!,2015-02-23 08:19:25 -0800,39.719770107365,-120.136107182922 5.69890681361187E+017,negative,1,Flight Attendant Complaints,0.7021,United,cfacekillah,0,@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?,2015-02-23 08:05:01 -0800,37.6866997590661,-119.476438578909 5.69888244856455E+017,negative,0.6389,Customer Service Issue,0.6389,United,cslhilo,0,@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport,2015-02-23 07:55:20 -0800,36.1159855250574,-119.162564385238 5.69888244155982E+017,negative,1,Customer Service Issue,0.3388,United,generationKYLIE,0,@united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!,2015-02-23 07:55:20 -0800,36.8996422362213,-119.331327809432 5.69888119043916E+017,negative,0.6545,Customer Service Issue,0.6545,United,jnostrant,0,@united still no response??,2015-02-23 07:54:50 -0800,33.957708105143,-118.774561753417 5.69887452384481E+017,neutral,1,,,United,HargobindV,0,@united 4 people MCI to DEL. Preferably with Jet Airways EWR-BRU-DEL segment. Anytime in December,2015-02-23 07:52:11 -0800,34.3892236160109,-119.486346424705 5.69886575720575E+017,negative,0.6821,Customer Service Issue,0.6821,United,micheleliston,0,@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me,2015-02-23 07:48:42 -0800,35.8706913933313,-120.000490778232 5.69886288691773E+017,negative,0.6559,Customer Service Issue,0.6559,United,MikeShor,1,"@united There is no ""reference number."" Your agent told me to ""just drive to the airport"" because ""I can't reach anyone there to deliver...""",2015-02-23 07:47:33 -0800,32.7487582244741,-118.706135049042 5.69886219057926E+017,negative,0.708,Bad Flight,0.3591,United,JohntheKiwi,0,@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.,2015-02-23 07:47:17 -0800,38.2947231369706,-120.028753492962 5.69885487508419E+017,negative,0.6923,Can't Tell,0.3516,United,Kris_KAS,0,@united My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you.,2015-02-23 07:44:22 -0800,36.3988055195254,-119.314873079867 5.69885185170223E+017,negative,0.6735,Flight Booking Problems,0.3469,United,apharkins,0,@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?,2015-02-23 07:43:10 -0800,35.3791866803845,-119.167611025586 5.69885015615664E+017,positive,0.6576,,,United,e_russell,0,@united Thanks!,2015-02-23 07:42:30 -0800,31.4782867133601,-119.155015138171 5.69883984190005E+017,negative,1,Can't Tell,0.6392,United,ScottHRoth,0,@united 768 SFO to BOS and no internet it is 2015 what gives?,2015-02-23 07:38:24 -0800,38.0361123935167,-120.282726139058 5.69882164382323E+017,negative,1,Customer Service Issue,1,United,jacob_bach,0,"@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!",2015-02-23 07:31:10 -0800,37.5201061942868,-118.425302490136 5.69881449249317E+017,negative,1,Flight Booking Problems,0.6495,United,christinphillip,0,@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!,2015-02-23 07:28:20 -0800,39.6900089418905,-120.005222087564 5.69880364811838E+017,negative,0.68,Customer Service Issue,0.68,United,melonbee,0,"@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way",2015-02-23 07:24:01 -0800,34.6918739171908,-119.622012645602 5.69880322487263E+017,negative,1,Late Flight,1,United,DanaHFreeman,0,@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?,2015-02-23 07:23:51 -0800,38.81278629609,-118.843890838276 5.69879943988949E+017,negative,1,Customer Service Issue,0.657,United,ErinHughey,0,@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE,2015-02-23 07:22:21 -0800,39.7636149466954,-119.373392483698 5.6987962331766E+017,negative,1,Late Flight,0.6421,United,jasoncarpio,0,@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines),2015-02-23 07:21:04 -0800,36.3975316595278,-118.835294486247 5.69879528891417E+017,positive,0.6289,,0,United,sentientcheese,0,"@united been solved, they finally picked up the second time I called, thanks for the response JH! 7:21 to dulles works!",2015-02-23 07:20:42 -0800,36.5121035512172,-119.474513788532 5.69878547197616E+017,negative,1,Customer Service Issue,0.3481,United,rissels,0,"@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants.",2015-02-23 07:16:48 -0800,34.2128743503935,-119.021138508384 5.69878388464177E+017,negative,1,Lost Luggage,1,United,rissels,0,@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united,2015-02-23 07:16:10 -0800,35.4557359202076,-118.898598231511 5.6987813900374E+017,negative,1,Customer Service Issue,0.3463,United,rissels,0,@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead,2015-02-23 07:15:10 -0800,40.4520464822472,-119.322781904197 5.69877754801361E+017,negative,1,Late Flight,1,United,debragordon2012,0,@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!,2015-02-23 07:13:39 -0800,37.2159996367581,-119.100695426449 5.69877449389052E+017,neutral,1,,,United,adamdpeterson,0,@united at the gate! IAD to RDU,2015-02-23 07:12:26 -0800,35.0796844011836,-118.99365929748 5.69876171875328E+017,negative,0.6771,Late Flight,0.6771,United,HeidiJern,0,"@united thanks for the link, now finally arrived in Brussels, 9 h after schedule...",2015-02-23 07:07:21 -0800,35.9746743520812,-119.351575038483 5.69875783096742E+017,neutral,0.6763,,0,United,AlMehairiAUH,0,@United to operated #B767-300ER from #Newark to #Zurich @ZRH_airport replacing B767-400ER between 6MAY-23SEP instead till 23OCT #avgeek,2015-02-23 07:05:49 -0800,37.4960751598996,-119.242898321574 5.69875734677713E+017,negative,1,Lost Luggage,1,United,ErinHughey,0,@united 2nd flight in two weeks that you have lost my bag! Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE,2015-02-23 07:05:37 -0800,34.3782388373042,-119.405507762203 5.69875456415171E+017,neutral,1,,,United,Ed_Cabello,0,@united Hi! what is the phone number for reservations in Venezuela? Thanks,2015-02-23 07:04:31 -0800,35.6085954781181,-119.743980243865 5.69875424924168E+017,neutral,1,,,United,jgedzelman,0,@united can I request a ticket change through twitter ?,2015-02-23 07:04:23 -0800,38.5379637023615,-119.151792264981 5.69875203473297E+017,negative,1,Bad Flight,0.6304,United,_MikeDWarren_,0,"@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues",2015-02-23 07:03:30 -0800,38.3937603181369,-118.669854157108 5.69874311823036E+017,neutral,1,,,United,AlMehairiAUH,0,@United to start daily #B777-200ER flights from #Newark to #Milan #Malpensa replacing #B767-400ER on 7APR instead 28MAR #avgeek,2015-02-23 06:59:58 -0800,37.1013751321521,-119.470476118309 5.69874043395903E+017,neutral,1,,,United,AlMehairiAUH,0,@United to start daily #B777-200ER flights from #Newark to #Frankfurt @airport_fra replacing #B767-400ER on 2JUL #avgeek,2015-02-23 06:58:54 -0800,36.8508129264143,-119.35235248343 5.69873050117808E+017,positive,1,,,United,RChew_FORR,0,@united has the best customer experience via twitter - huge fan!!!,2015-02-23 06:54:57 -0800,37.2074173719122,-119.964197444461 5.69873019499192E+017,neutral,0.6767,,,United,ScottBerry18,0,@united Thank you for your response!,2015-02-23 06:54:50 -0800,37.2476772735654,-119.664964180855 5.69872896199258E+017,negative,1,Bad Flight,0.6742,United,msu2050,0,@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.,2015-02-23 06:54:20 -0800,35.5669987727499,-119.842460129958 5.69872009380942E+017,negative,1,Customer Service Issue,0.3803,United,micheleliston,0,"@united Beyond frustrated Sked change = no seats, earlier departure and double layover. Of course only seats are $$++. Cust svc no help",2015-02-23 06:50:49 -0800,38.3420573089017,-119.246057220619 5.69871433662271E+017,negative,1,Flight Booking Problems,0.3564,United,nikodunham,0,"@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR.",2015-02-23 06:48:32 -0800,35.5175258924851,-119.87193570754 5.69870819582587E+017,positive,1,,,United,LindaHotelgal,0,@united love the new 1st class breakfast!,2015-02-23 06:46:05 -0800,35.2808051747495,-119.335512993974 5.69869960195006E+017,negative,1,Customer Service Issue,0.6397,United,Kris_KAS,0,@united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.,2015-02-23 06:42:40 -0800,37.0870961919729,-119.881459276341 5.6986980809275E+017,negative,1,Cancelled Flight,1,United,sentientcheese,0,"@united flight Cancelled Flightled, and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD, just arriving earlier! Help!",2015-02-23 06:42:04 -0800,39.633810640861,-119.609469194041 5.69869476453159E+017,negative,1,Customer Service Issue,0.6677,United,ProudDevilAlum,0,@united so is the ^JJ standing for Just Joking? I am not finding the humor.,2015-02-23 06:40:45 -0800,34.8044807551174,-120.624972471784 5.6986881897522E+017,neutral,1,,,United,e_russell,0,@united Left item n the seatback on UA1260. Is there any way to call DCA to ask if they have the item? Already submitted lost & found report,2015-02-23 06:38:08 -0800,37.972305343168,-119.230339798071 5.69868764495401E+017,negative,0.6803,Can't Tell,0.6803,United,CigarNate,0,@united at this point I made it home on my own.,2015-02-23 06:37:55 -0800,36.2452186654934,-118.786509003926 5.69868207940604E+017,neutral,1,,,United,The5y5Adm1n,0,@united I DM'd child's birthdate and full name.,2015-02-23 06:35:43 -0800,34.7282093116096,-119.560073806003 5.69868055502696E+017,positive,1,,,United,crsmoore,0,@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!,2015-02-23 06:35:06 -0800,35.9243042438104,-119.625012243844 5.69867364390449E+017,negative,0.7139,Customer Service Issue,0.3709,United,keithpresser,0,"@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go. J",2015-02-23 06:32:21 -0800,33.4072135979364,-120.027012817184 5.69867107749532E+017,negative,1,Cancelled Flight,1,United,generationKYLIE,0,"@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place.",2015-02-23 06:31:20 -0800,39.9766678415673,-119.79035018608 5.69866490423349E+017,negative,0.6782,Customer Service Issue,0.6782,United,unibrowd,0,@united it wasn't a comment. It was a question. But thanks for your copy and paste response,2015-02-23 06:28:53 -0800,37.5995525794252,-119.637238231015 5.69866337427665E+017,neutral,0.694,,,United,artistanxiety,0,@united Lisa J is amazing the guy not so much.,2015-02-23 06:28:17 -0800,37.2888472094852,-119.600943237597 5.69865827274658E+017,negative,1,Can't Tell,0.6919,United,mbelliss,0,"@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!",2015-02-23 06:26:15 -0800,36.3112284276246,-119.657564565962 5.69865540098871E+017,negative,1,Late Flight,0.6947,United,JackKelleher920,0,@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR,2015-02-23 06:25:07 -0800,38.04139951316,-119.340990127106 5.69865190822572E+017,positive,1,,,United,mbelliss,0,@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!,2015-02-23 06:23:43 -0800,36.2244721999582,-118.885321744226 5.69865115291533E+017,neutral,1,,,United,The5y5Adm1n,0,@united two years old. Birthdate 11/13/2012,2015-02-23 06:23:25 -0800,37.6363091368471,-118.896914340591 5.69865011788693E+017,negative,1,Customer Service Issue,0.6792,United,mbelliss,0,@united how about starting without the robotic response?,2015-02-23 06:23:01 -0800,37.0480602246629,-118.917860531776 5.69864608145502E+017,neutral,1,,,United,nicoleleigh85,0,@united I already did.,2015-02-23 06:21:24 -0800,40.8055911869826,-119.517107253094 5.69864290578108E+017,negative,1,Bad Flight,0.6804,United,JohntheKiwi,0,"@united You can't control turbulence, but you can control customer experience, lot of scared people up here.",2015-02-23 06:20:09 -0800,35.886002617347,-120.578240413165 5.69864108134302E+017,negative,1,Bad Flight,0.7003,United,JohntheKiwi,0,"@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck.",2015-02-23 06:19:25 -0800,34.4355364722605,-119.669079610486 5.69863836615864E+017,negative,1,Flight Attendant Complaints,0.6517,United,artistanxiety,0,"@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR",2015-02-23 06:18:20 -0800,37.9782323559726,-119.557570339951 5.69863765451256E+017,negative,1,Customer Service Issue,1,United,Kris_KAS,0,@united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice,2015-02-23 06:18:03 -0800,33.9234117321164,-119.289121362363 5.6986371470422E+017,negative,0.6466,Late Flight,0.342,United,ScottHRoth,0,@united flight 433 lets go you look like clowns no one is giving up 1st class for $500,2015-02-23 06:17:51 -0800,37.3993429111922,-119.824463530029 5.69863453696877E+017,neutral,1,,,United,chaddock38,0,@united what would it cost,2015-02-23 06:16:49 -0800,34.5485275517322,-119.580233562126 5.69862755420906E+017,negative,1,Customer Service Issue,0.6792,United,Kris_KAS,0,@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService,2015-02-23 06:14:03 -0800,34.0436481209505,-118.508023214404 5.69861240375386E+017,positive,1,,,United,gwen1013,0,@united Cool. Thank you.,2015-02-23 06:08:01 -0800,35.7425421054463,-120.69523209201 5.6986098940065E+017,neutral,0.6444,,0,United,Nic_Thoman23,0,@united I've got a campus visit in an hour and I'm still wearing the same clothes...,2015-02-23 06:07:02 -0800,32.0813679281029,-120.276043563896 5.69860904814301E+017,neutral,0.6949,,,United,The5y5Adm1n,0,@United Adopting 2 yr old child from Ethiopia. Flying from ADD to GRR on 2/28. Need to add child to reservation and get costs. Help! Thx,2015-02-23 06:06:41 -0800,38.9383454843625,-119.39606137161 5.69860371626004E+017,positive,1,,,United,adamdpeterson,0,@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight,2015-02-23 06:04:34 -0800,37.4501769511698,-119.38282877798 5.69859985208771E+017,negative,1,Customer Service Issue,0.6802,United,TDaulongPerfMgt,0,@united as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #ServiceFail,2015-02-23 06:03:02 -0800,32.8605706178709,-119.284163382079 5.698599502157E+017,neutral,1,,,United,chaddock38,0,"@united good morning, any first class upgrades available for ua1619 Feb 25 rsw to ewr? I need 4 seats please",2015-02-23 06:02:54 -0800,38.3831610987035,-119.014299125437 5.6985921333119E+017,negative,1,Late Flight,0.6799,United,scottychadwick,0,@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice,2015-02-23 05:59:58 -0800,34.9518739915336,-119.641956790044 5.69858507341607E+017,negative,1,Customer Service Issue,1,United,krichards0488,0,"@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again.",2015-02-23 05:57:10 -0800,32.6419481620481,-120.272233730528 5.69858231759086E+017,negative,1,Customer Service Issue,1,United,craigsmail,0,@united current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long & why not make this option available online?,2015-02-23 05:56:04 -0800,38.3771389222054,-120.165163571328 5.6985780172544E+017,negative,1,Customer Service Issue,0.6651,United,jimbuckley13,0,@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE,2015-02-23 05:54:22 -0800,36.4531584956009,-119.690839511262 5.69857624549626E+017,negative,1,Lost Luggage,1,United,artistanxiety,0,@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.,2015-02-23 05:53:39 -0800,39.6926685100952,-119.749480218821 5.69857072310809E+017,negative,1,Late Flight,0.6444,United,artistanxiety,0,@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy,2015-02-23 05:51:28 -0800,37.5258900282867,-120.202329741883 5.69857003855721E+017,negative,1,Late Flight,1,United,SAlhir,0,.@united Not what's been shared by the pilot with passengers!,2015-02-23 05:51:11 -0800,38.3516625777308,-119.082818352253 5.6985665439472E+017,negative,1,Flight Booking Problems,0.6744,United,TheHos,0,@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu,2015-02-23 05:49:48 -0800,33.9079084481581,-118.968728441914 5.69856492477657E+017,negative,1,Flight Booking Problems,0.6966,United,xtin_t,0,@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat? WTF.,2015-02-23 05:49:09 -0800,36.3538716400074,-118.611790791282 5.69856109613167E+017,negative,1,Flight Attendant Complaints,0.6899,United,nikodunham,0,"@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful.",2015-02-23 05:47:38 -0800,38.4667517157555,-120.406633461227 5.6985608118016E+017,negative,1,Customer Service Issue,1,United,mbelliss,0,@united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!,2015-02-23 05:47:31 -0800,40.0415038654044,-119.604738023847 5.69854540494868E+017,negative,1,Bad Flight,1,United,e_russell,0,@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning,2015-02-23 05:41:24 -0800,35.2940114438475,-119.316325581721 5.69853714149868E+017,negative,1,Cancelled Flight,1,United,HeidiJern,0,"@united Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?",2015-02-23 05:38:07 -0800,40.4335637579831,-118.862551147258 5.69853646411661E+017,negative,1,Late Flight,1,United,crog,0,".@united You may ""dislike delays"" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time.",2015-02-23 05:37:51 -0800,35.7538530662838,-119.273821793525 5.69852334324519E+017,negative,1,Cancelled Flight,0.3516,United,brendanrd,0,@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay,2015-02-23 05:32:38 -0800,37.9839045943833,-120.281925101285 5.69852332797776E+017,neutral,1,,,United,D_WaYnE_01,0,@united DM sent as requested. Make sure you follow back so you can DM me back. Thanks,2015-02-23 05:32:38 -0800,37.3820897127211,-118.694338327679 5.69851578276049E+017,negative,1,Late Flight,0.7684,United,MrEschatologist,0,"@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit",2015-02-23 05:29:38 -0800,36.8126531016456,-119.509925008553 5.69851498118517E+017,neutral,0.6551,,0,United,anthonyNYSSF,0,@united please help http://t.co/t5mRj5Yw6I,2015-02-23 05:29:19 -0800,35.6149433595893,-120.657874494574 5.6985129991687E+017,negative,1,Late Flight,1,United,MrEschatologist,0,@united Making sure your flights aren't delayed due to poor maintenance would be a start.,2015-02-23 05:28:31 -0800,37.9042259560114,-119.11019152001 5.69850899310358E+017,negative,1,Customer Service Issue,0.6667,United,alysabaker,0,@united hilarious,2015-02-23 05:26:56 -0800,36.8253034425688,-120.538736370857 5.69850867899171E+017,negative,1,Customer Service Issue,1,United,alysabaker,0,@united hahahahaha ya tried that already,2015-02-23 05:26:48 -0800,36.1537944499165,-119.544199007499 5.69850216754618E+017,neutral,0.6771,,0,United,paulweldele,0,@united WHy is my KTN not showing on my boarding? Why is TSA pre-check not applying to my boarding pass?,2015-02-23 05:24:13 -0800,36.0958753263006,-120.166196696134 5.6984976571177E+017,negative,1,Lost Luggage,0.6472,United,MikeShor,0,"@United ""Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages.""",2015-02-23 05:22:26 -0800,37.3175407369365,-119.650689524431 5.69849517077623E+017,negative,1,Can't Tell,0.6474,United,d_goodspeed,0,@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool,2015-02-23 05:21:26 -0800,34.0744836551724,-119.375961510123 5.69849299850306E+017,negative,0.6495,Lost Luggage,0.3349,United,fredcarlton,0,"@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm",2015-02-23 05:20:35 -0800,36.4938084779488,-119.753468233621 5.69847318062633E+017,negative,0.3804,Flight Booking Problems,0.3804,United,hart0277,0,"@united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee",2015-02-23 05:12:42 -0800,34.4278705394081,-119.293556455349 5.69846853350457E+017,negative,1,Flight Booking Problems,1,United,totocol,0,@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere,2015-02-23 05:10:51 -0800,35.0845561642626,-119.22525634857 5.6984667835154E+017,negative,1,Can't Tell,0.3456,United,artistanxiety,0,@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.,2015-02-23 05:10:10 -0800,35.6096959705725,-119.129291879359 5.69846237865886E+017,negative,1,Can't Tell,0.6606,United,mbelliss,0,"@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!",2015-02-23 05:08:24 -0800,36.6148715088103,-119.835994344438 5.69845865185206E+017,neutral,0.6291,,,United,DABranco1,0,@united sitting in the middle for the first time .. Hope it works out well,2015-02-23 05:06:56 -0800,37.0358391746743,-118.962933100045 5.69844088997949E+017,negative,0.7114,Can't Tell,0.3632,United,cfacekillah,0,@united you need a bag bouncer. Get it together,2015-02-23 04:59:52 -0800,36.4260368868945,-119.351095923347 5.69842553966572E+017,neutral,0.6237,,0,United,nicoleleigh85,0,@united and learn how to book flights. http://t.co/MHHS9RUpLv,2015-02-23 04:53:46 -0800,34.5161634144359,-118.695029604636 5.69842452716237E+017,negative,1,Can't Tell,0.6702,United,ShowExpert,0,@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?,2015-02-23 04:53:22 -0800,37.1917263601967,-119.626104401049 5.69842196045656E+017,negative,1,Flight Attendant Complaints,1,United,nicoleleigh85,0,"@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool.",2015-02-23 04:52:21 -0800,33.5392959782568,-119.861190049502 5.69841224221393E+017,negative,1,Cancelled Flight,1,United,NicoleIn140,0,UA3388 @united was Cancelled Flightled not delayed. Re-Flight Booking Problems still 90 miles from home. At least acknowledge the Cancelled Flightlation.,2015-02-23 04:48:29 -0800,37.9905478991223,-119.435894862471 5.69841047456461E+017,negative,1,Can't Tell,1,United,alysabaker,0,@united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight,2015-02-23 04:47:47 -0800,35.050246784222,-119.369668463426 5.69840341899026E+017,positive,1,,,United,crsmoore,0,@united Was able to send the DM. All good now.,2015-02-23 04:44:59 -0800,37.3087532071026,-119.128537462689 5.69839889564307E+017,negative,1,Late Flight,1,United,alysabaker,0,@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...,2015-02-23 04:43:11 -0800,37.4732081505711,-118.686466918243 5.69839559728439E+017,negative,1,Customer Service Issue,0.6803,United,alysabaker,0,@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly,2015-02-23 04:41:52 -0800,33.694658168616,-118.409405449648 5.69839419211035E+017,negative,0.6565,Customer Service Issue,0.6565,United,dealswelike,1,@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?,2015-02-23 04:41:19 -0800,34.7398866859402,-119.690725440442 5.69838973490766E+017,neutral,0.6495,,,United,idguy,0,@united Thanks. Got it straightend out last night.,2015-02-23 04:39:33 -0800,37.5840623910798,-119.216626271286 5.69838692220543E+017,negative,1,Customer Service Issue,0.6557,United,alysabaker,0,@united well for a start it would be nice if your ticket was actually in the system when you change a flight,2015-02-23 04:38:25 -0800,37.0715812437046,-119.096508487727 5.69838593423708E+017,neutral,1,,,United,SwtSarandipity,0,@united any chance flight 3745 is being delayed?? nervous about driving to DFW in this weather to drop off my brother,2015-02-23 04:38:02 -0800,34.1040861727995,-118.927101512383 5.69838260077228E+017,negative,1,Flight Attendant Complaints,0.6749,United,aleciamastin,0,@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending.,2015-02-23 04:36:42 -0800,37.5691154629347,-119.466642752518 5.69837273828733E+017,negative,1,Lost Luggage,0.34,United,jeanvirgile,0,@united no they did not want to deliver at my house. Had to go to sombrons else house,2015-02-23 04:32:47 -0800,39.2231954244618,-119.652482655621 5.69836305066041E+017,positive,0.6868,,0,United,tonywhelan,0,@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.,2015-02-23 04:28:56 -0800,35.2878743833919,-119.009848796071 5.69836091651592E+017,negative,1,Lost Luggage,0.3476,United,crsmoore,0,"@united I guess you have to ""follow"" me in order for me to send you a DM.. I tried and it won't send.",2015-02-23 04:28:05 -0800,36.6099055612104,-119.126372439377 5.69835312106619E+017,neutral,0.6861,,0,United,crsmoore,0,@united Will definitely do so. Sending a DM now.,2015-02-23 04:25:00 -0800,35.576060637981,-120.237499820432 5.69834960107868E+017,negative,1,Bad Flight,0.3771,United,gtifreak04,0,"@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback",2015-02-23 04:23:36 -0800,38.4239149065241,-120.276764521083 5.69834804943962E+017,negative,1,Lost Luggage,0.6871,United,liveitup09,0,@united I have sent a message with a bag tag. Have you looked?,2015-02-23 04:22:59 -0800,37.65981270065,-118.635130196817 5.69834720424362E+017,neutral,1,,,United,RioLongacre,0,@united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3?,2015-02-23 04:22:39 -0800,37.1229251360744,-118.76969860607 5.69833653871743E+017,negative,1,Lost Luggage,1,United,ClareSPhoto,0,"@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?",2015-02-23 04:18:24 -0800,32.8626053698119,-119.382270638845 5.69831129773027E+017,negative,1,Flight Attendant Complaints,0.3563,United,fredcarlton,0,"@united why do I check in online if I still have to wait in line for an hour to ""check in"" at counter? #fuckinlame @naia_miaa",2015-02-23 04:08:22 -0800,42.6532176779071,-118.571160046601 5.69830265364701E+017,negative,1,Customer Service Issue,1,United,nicoleleigh85,0,@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.,2015-02-23 04:04:56 -0800,34.2778388802499,-118.443481202566 5.69827329024913E+017,negative,1,Bad Flight,0.6606,United,steven10093,0,@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever,2015-02-23 03:53:16 -0800,37.0002111175569,-119.747693149016 5.69826992251474E+017,neutral,0.6471,,0,United,ohlesliebarker,0,@united hi -- @united was. Thank you!,2015-02-23 03:51:56 -0800,38.6444755697934,-118.871699044514 5.69826411206316E+017,negative,0.6839,Customer Service Issue,0.3743,United,notsingirl,0,@united an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff,2015-02-23 03:49:37 -0800,37.8282206368137,-119.157723631805 5.69824906638074E+017,negative,1,Bad Flight,0.3451,United,bmalones44,1,"@united - 75% of a plane's passengers boarding in your ""Premier"" groups might be an indication of a broken process.",2015-02-23 03:43:39 -0800,40.3628065353381,-119.908156759743 5.69824790200111E+017,neutral,0.6657,,0,United,RaffaellaDom,0,@united Any news about the departure of the flight UA51?,2015-02-23 03:43:11 -0800,34.7262462599741,-119.97668074402 5.69824565091824E+017,positive,1,,,United,TravlnKB,0,@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E,2015-02-23 03:42:17 -0800,38.9832994913568,-119.068745114633 5.69821947049218E+017,negative,1,Cancelled Flight,1,United,sarahali,0,"@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again.",2015-02-23 03:31:53 -0800,40.6914400836598,-119.474258485647 5.69817289874412E+017,negative,1,Customer Service Issue,0.6766,United,youfancygirl,0,"@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet",2015-02-23 03:13:23 -0800,34.2009314212554,-119.242806102561 5.69816394180788E+017,negative,1,Lost Luggage,1,United,PatrickGrubbe,0,"@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH",2015-02-23 03:09:49 -0800,36.2479947416741,-118.319052858095 5.69816326744777E+017,neutral,1,,,United,thepriceisright,0,@united someone should send a note to the revenue management team and ask about all the open BF and GF seats on 919.,2015-02-23 03:09:33 -0800,34.2124721289706,-120.162490489346 5.69815968194679E+017,negative,0.6907,Lost Luggage,0.6907,United,8629Fissile,0,@united Do you have a further update on the suitcase today please.,2015-02-23 03:08:08 -0800,36.4723277510784,-119.60614740458 5.6981529747515E+017,negative,0.686,Can't Tell,0.686,United,sarahali,0,@united literally sucks,2015-02-23 03:05:28 -0800,36.5929405932567,-119.743261991707 5.69815182265979E+017,positive,1,,,United,domdelfino,0,@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien,2015-02-23 03:05:00 -0800,37.0621590610187,-119.197088701191 5.69814010398274E+017,negative,1,Lost Luggage,0.6894,United,MarcusLake31,0,@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS,2015-02-23 03:00:21 -0800,34.2057469183321,-119.029927430246 5.69813752268374E+017,neutral,0.6596,,0,United,JoeRychalsky,0,"@united basically, I need to leave from Hawaii Late Flight evening (midnight) and get back to Philly Late Flight Monday night. Most trips get me in Tues",2015-02-23 02:59:19 -0800,35.7629882735719,-119.684632515737 5.69813373413687E+017,negative,1,Flight Attendant Complaints,0.6669,United,CoffeeCult448,1,@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.,2015-02-23 02:57:49 -0800,40.8169648523111,-119.797277896484 5.69812898815615E+017,negative,1,Cancelled Flight,1,United,sarahali,0,@united this is the second time my flights been Cancelled Flightled... Like really?,2015-02-23 02:55:56 -0800,32.579591466581,-119.641539071454 5.69811013786313E+017,negative,1,Late Flight,1,United,priyadarshy,0,@united really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? #inconvenience. Downgraded but not on ticket,2015-02-23 02:48:26 -0800,35.6504492137926,-119.068060885074 5.69809648712327E+017,neutral,0.6652,,0,United,Kwilusz1,0,@united yes please. Going to drive the 6 hours.,2015-02-23 02:43:01 -0800,36.600013474508,-118.825026612973 5.69808684252942E+017,positive,1,,,United,Steinberg1,0,@united I am impressed with your super-fast reply to @CGJase,2015-02-23 02:39:11 -0800,35.0638866596409,-119.040867854409 5.6980700092792E+017,positive,1,,,United,Bridget__Walsh,0,"@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!",2015-02-23 02:32:30 -0800,35.737557895399,-120.155193180946 5.69805215605457E+017,negative,1,Customer Service Issue,0.702,United,CWWMUK,0,"@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised....",2015-02-23 02:25:24 -0800,36.0457712597564,-119.636995033856 5.69804677472252E+017,negative,0.6543,Late Flight,0.6543,United,Kwilusz1,0,@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting?,2015-02-23 02:23:16 -0800,37.1370514745082,-119.132066459413 5.69801303204852E+017,negative,1,longlines,0.3684,United,kennykhlee,0,@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable,2015-02-23 02:09:51 -0800,37.6706341710779,-119.145364446242 5.69792291264713E+017,neutral,0.664,,,United,The5y5Adm1n,0,@united the child is two years old,2015-02-23 01:34:03 -0800,40.9921750373679,-119.871185990242 5.69791792029151E+017,negative,1,Lost Luggage,0.6853,United,jnml,0,@united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail,2015-02-23 01:32:04 -0800,34.6298536770935,-119.444632447928 5.69785570320196E+017,negative,0.6363,Flight Booking Problems,0.3417,United,Rapetti,0,@united was trying to change a flight online but got an error can you help via DM?,2015-02-23 01:07:20 -0800,40.3066987790522,-119.450785673358 5.69785074910155E+017,neutral,0.6684,,,United,The5y5Adm1n,0,@united followed you and DM'd you,2015-02-23 01:05:22 -0800,36.1636954591142,-119.745326122059 5.69782352223666E+017,positive,1,,,United,Veronique956,0,@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.,2015-02-23 00:54:33 -0800,35.0944256523708,-119.44532629509 5.69781926162145E+017,negative,1,Can't Tell,0.6854,United,doug_samuel,0,@united you are terrible.,2015-02-23 00:52:51 -0800,36.9855391579386,-119.530882657937 5.69780939280093E+017,neutral,1,,,United,cote_kcote94,0,@united @DENAirport United 787 in snowy Denver. http://t.co/w1AaKJumXA,2015-02-23 00:48:56 -0800,36.5898395329076,-120.253252293405 5.69780773194113E+017,negative,1,Lost Luggage,0.6353,United,TimBouhour,0,"@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight",2015-02-23 00:48:17 -0800,35.6052435916294,-119.151988582784 5.69780368309658E+017,negative,1,Flight Booking Problems,1,United,Indy2Bangkok,0,@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.,2015-02-23 00:46:40 -0800,35.8124393583611,-119.16153832072 5.69777772115194E+017,negative,0.6688,Can't Tell,0.3519,United,BrendanPFarrell,0,@united … But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR,2015-02-23 00:36:21 -0800,36.7678461522048,-119.317370169064 5.69777329330885E+017,negative,1,Bad Flight,0.688,United,BrendanPFarrell,0,"@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 …",2015-02-23 00:34:35 -0800,37.0442977751012,-118.537598630017 5.69769708569768E+017,negative,1,longlines,0.6774,United,eryder,0,@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.),2015-02-23 00:04:18 -0800,39.3958181939329,-119.957947259937 5.69769624780165E+017,negative,0.7158,Lost Luggage,0.3579,United,wsachs,0,@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.,2015-02-23 00:03:59 -0800,38.9319204004353,-118.840958944666 5.69767266075742E+017,neutral,1,,,United,KennedyJonesTHO,0,@united can you help me add my KTN to this reservation PLZ?,2015-02-22 23:54:36 -0800,38.5252613356068,-119.871921533666 5.69765076980216E+017,negative,1,Late Flight,0.68,United,__XT,0,@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?,2015-02-22 23:45:54 -0800,37.0410574126651,-119.710710134828 5.69763359278506E+017,neutral,1,,,United,manuel261984,0,@united whats UA 1205 lax - newark ??,2015-02-22 23:39:05 -0800,41.5062537714481,-119.956043660734 5.69763346431414E+017,negative,0.6947,Late Flight,0.3579,United,DelonGerry,0,@united @DelonGerry ual sucks,2015-02-22 23:39:02 -0800,36.5339102608535,-118.645673749714 5.69762463811383E+017,negative,0.6534,Cancelled Flight,0.6534,United,pdxmucci,0,@united not happening. Delta took care of us. Peace!,2015-02-22 23:35:31 -0800,36.5276991527849,-118.704685218014 5.69762365572559E+017,negative,1,Late Flight,0.6304,United,NicoleIn140,0,BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines,2015-02-22 23:35:08 -0800,36.5294682182324,-119.086388785916 5.69762067097502E+017,negative,1,Lost Luggage,1,United,Spanner2,0,@united you have now lost my bag. Never ever flying United again #joke,2015-02-22 23:33:57 -0800,39.2506325361885,-118.774609335428 5.69758414810849E+017,negative,1,Flight Booking Problems,0.3505,United,huskerjon00,1,"@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue",2015-02-22 23:19:26 -0800,37.2496289569996,-119.668476141942 5.69756967935148E+017,negative,1,Late Flight,0.3603,United,FrederickMassag,0,"@united Missed UA1568 connection due 2 mechanical failure UA1543 (""uplink prob""). I will lose ~$400 in clients Mon. How can you compensate?",2015-02-22 23:13:41 -0800,35.3843670743105,-120.04722874328 5.69755876401275E+017,neutral,0.6667,,,United,lclohmd,1,@united you'll be hearing from me for sure.,2015-02-22 23:09:21 -0800,39.1290367755854,-120.417122058023 5.69754680626008E+017,negative,1,Cancelled Flight,1,United,pdxmucci,1,@United so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United,2015-02-22 23:04:36 -0800,36.6787364229335,-118.867339187165 5.69753797704024E+017,negative,0.6851,Can't Tell,0.3596,United,JasonArbaugh,0,"@united Yes I did. We headed out to de-ice 5 minutes after I sent it to you. Made it to Austin, but am now waiting for the luggage.",2015-02-22 23:01:05 -0800,39.1212981244954,-119.237771345775 5.69753041420866E+017,neutral,1,,,United,The5y5Adm1n,0,@united In Ethiopia adopting a child. Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation),2015-02-22 22:58:05 -0800,36.7014529596092,-119.110111566051 5.69751515461603E+017,negative,1,Lost Luggage,0.6359,United,czamkoff,0,"@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!",2015-02-22 22:52:01 -0800,32.6902291217115,-119.169866684338 5.69751096580813E+017,negative,1,longlines,0.3456,United,ScottRSlaughter,0,@united doesn't help the 100 or more passengers that just arrived an hour Late Flight.,2015-02-22 22:50:21 -0800,35.2101402807694,-119.333663757866 5.6975054030268E+017,negative,1,Late Flight,1,United,hilary33836700,0,@united 40 minutes on tarmac now. That's after 9 hour delay.,2015-02-22 22:48:08 -0800,37.5968499475369,-119.269462878618 5.69749896095359E+017,negative,1,Cancelled Flight,1,United,patlee,0,@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1,2015-02-22 22:45:35 -0800,39.9717136711636,-119.583193645924 5.6974942248296E+017,negative,0.6724,Flight Booking Problems,0.3673,United,PopsCutrona,0,@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz,2015-02-22 22:43:42 -0800,37.09750076293,-118.442139147571 5.69749233344983E+017,negative,1,Late Flight,0.6759,United,hilary33836700,0,@united Is flight 746 going to sit on the tarmac FOREVER?????????,2015-02-22 22:42:57 -0800,34.5877933794209,-119.412715295605 5.69748884164989E+017,negative,1,Flight Attendant Complaints,0.6818,United,JacquieMae08,1,@united One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional.,2015-02-22 22:41:34 -0800,37.941630980871,-118.822293129635 5.69748687812846E+017,negative,1,Customer Service Issue,0.3462,United,chocolossus,1,@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons,2015-02-22 22:40:47 -0800,36.0328269353071,-119.035348987743 5.69748572104561E+017,positive,0.6667,,,United,abroad_aus,0,@united I wanna be grand staff,2015-02-22 22:40:19 -0800,35.6670670162102,-118.988950141943 5.69748501342478E+017,negative,1,Customer Service Issue,0.6522,United,BrentOya,0,"@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why...",2015-02-22 22:40:02 -0800,38.638864062992,-119.886837819337 5.69748491943039E+017,negative,0.6691,Flight Attendant Complaints,0.351,United,chocolossus,1,@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate,2015-02-22 22:40:00 -0800,37.3235314679417,-119.734338972511 5.69748289945362E+017,negative,1,Flight Attendant Complaints,0.3435,United,chocolossus,0,@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.,2015-02-22 22:39:12 -0800,36.6443880238728,-119.594437293159 5.69748099616215E+017,negative,1,Cancelled Flight,0.6667,United,chocolossus,0,@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.,2015-02-22 22:38:27 -0800,33.9693165286806,-119.477821561057 5.69747706047934E+017,positive,1,,,United,abroad_aus,0,@united I wanna be ride United airline! I love airplane,2015-02-22 22:36:53 -0800,36.5704111403989,-119.312015010928 5.69747702981853E+017,negative,1,Cancelled Flight,0.6838,United,hilary33836700,0,"@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??",2015-02-22 22:36:52 -0800,41.5306055977189,-119.601320657461 5.69747668232065E+017,negative,1,Flight Attendant Complaints,0.6531,United,wsachs,0,@united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity,2015-02-22 22:36:44 -0800,35.9981596286614,-119.395375056675 5.69746687805096E+017,negative,1,Late Flight,1,United,hilary33836700,1,"@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?",2015-02-22 22:32:50 -0800,34.4415546785209,-119.154624062159 5.69745645956772E+017,negative,1,Cancelled Flight,1,United,patlee,0,"@united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ",2015-02-22 22:28:42 -0800,33.2760186352167,-119.719088951968 5.6974536594083E+017,negative,1,Customer Service Issue,0.6847,United,patlee,0,"@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don’t see that it has taken off yet",2015-02-22 22:27:35 -0800,39.8962818241142,-119.065417565743 5.69744378354401E+017,negative,0.7087,Late Flight,0.7087,United,greghm88,0,@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted,2015-02-22 22:23:39 -0800,38.1132227923911,-119.555284190957 5.69744079027896E+017,negative,1,Cancelled Flight,0.6804,United,gwen1013,1,"@united This is the 2nd time I was rebooked (w/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?",2015-02-22 22:22:28 -0800,36.1056544425904,-120.46385311819 5.69743891714347E+017,negative,1,longlines,0.6818,United,DudeOfTheHouse,0,"@united If you consider 50 mins for bags @ 10:00pm on a Sunday night ""as fast as they can"", you should reconsider what you think that means.",2015-02-22 22:21:43 -0800,31.9650823485667,-119.664445392701 5.69743079491547E+017,negative,1,Flight Attendant Complaints,0.6598,United,meeems22,0,"@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United",2015-02-22 22:18:30 -0800,39.8227624397494,-119.40570295902 5.69741986502042E+017,negative,0.6501,Flight Attendant Complaints,0.3414,United,toromiller,0,@united why do you want me to be loyal if don't let me carry on my bag that easily fits in overhead,2015-02-22 22:14:09 -0800,38.6980055943923,-119.240565603765 5.69741366642618E+017,neutral,0.6659,,0,United,toromiller,0,"@united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty",2015-02-22 22:11:41 -0800,36.2836783724367,-119.620265331193 5.69741325454541E+017,negative,1,Can't Tell,0.3646,United,ChrisPinTX,1,@united On top of that I paid for 1st class and my wife got stuck in coach.,2015-02-22 22:11:31 -0800,37.5100741674955,-119.030458558621 5.69741306190172E+017,negative,1,Flight Attendant Complaints,0.6246,United,ChrisPinTX,1,@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.,2015-02-22 22:11:27 -0800,39.4021099488164,-119.471692257976 5.69740959610573E+017,negative,1,Customer Service Issue,1,United,BKnowles314,0,"@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united",2015-02-22 22:10:04 -0800,37.783436347464,-119.654304080763 5.69740316577632E+017,negative,1,Lost Luggage,1,United,melonbee,0,@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence,2015-02-22 22:07:31 -0800,41.8764015634072,-119.371897270667 5.69739044004823E+017,negative,1,Bad Flight,0.3659,United,BeyondStatusQuo,0,@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever,2015-02-22 22:02:27 -0800,40.1746478712287,-119.741357930653 5.69738845895336E+017,negative,0.6361,Bad Flight,0.3532,United,Frqtflyer1,0,"@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat? Why is it announced to leave it for rollers? Thx",2015-02-22 22:01:40 -0800,34.7260283779375,-118.826505410291 5.69738748885279E+017,negative,1,Bad Flight,0.3455,United,BeyondStatusQuo,0,@united maybemange the airline alittlebetter. Arrived at LAX and no GATE! #howisthatpossible always the same thing w/u,2015-02-22 22:01:17 -0800,39.3496828254486,-119.563263259011 5.69738245237395E+017,negative,1,Lost Luggage,0.3569,United,travelpro888,0,@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?,2015-02-22 21:59:17 -0800,35.4845815027763,-119.474666731668 5.69734991862608E+017,negative,1,Customer Service Issue,1,United,ClaudiaMarrufo,0,"@united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded",2015-02-22 21:46:21 -0800,39.7222161333257,-119.359516135834 5.69734065697354E+017,negative,1,Cancelled Flight,1,United,teamcrafty,0,@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight. #unacceptable #ORD,2015-02-22 21:42:41 -0800,38.4842313450356,-119.473801760991 5.69731353337582E+017,negative,0.6547,Customer Service Issue,0.3331,United,katieclaytonn,1,"@united Nope, no more chances. Your airline messed up both ways of our trip.",2015-02-22 21:31:54 -0800,38.3773223569983,-119.507074591883 5.69730716692394E+017,negative,0.6946,Bad Flight,0.6946,United,Frqtflyer1,0,@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice? How about all gate checked? Thx,2015-02-22 21:29:22 -0800,38.9897545656802,-119.586204036018 5.69730682949399E+017,positive,1,,,United,JasmineDT,0,@united you're my early frontrunner for best airline! #oscars2016,2015-02-22 21:29:14 -0800,33.8002332704967,-120.071758027554 5.69730182371635E+017,negative,1,Lost Luggage,1,United,nigelcornwallis,0,"@united bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info.",2015-02-22 21:27:15 -0800,37.581927122757,-119.406290652006 5.69729325546603E+017,negative,1,Customer Service Issue,1,United,MarcusLake31,0,@united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!,2015-02-22 21:23:50 -0800,37.4724130257554,-119.642234643479 5.69726059937186E+017,negative,1,Late Flight,0.6711,United,markymark928,0,@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars,2015-02-22 21:10:52 -0800,37.037936735609,-119.616101674919 5.69725892324254E+017,positive,0.6703,,0,United,sdpurv,0,@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky,2015-02-22 21:10:12 -0800,36.139338730292,-118.524688547512 5.69725805066002E+017,negative,1,Lost Luggage,1,United,HamborgJack,0,@united will lose my bag but won't give me free pretzels #frauds,2015-02-22 21:09:51 -0800,37.8139700309582,-119.76892473243 5.69724822177096E+017,negative,1,Customer Service Issue,1,United,hart0277,0,"@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS",2015-02-22 21:05:57 -0800,38.0863573974167,-119.598134542457 5.69724705063596E+017,negative,1,Late Flight,1,United,deltabrav0,0,@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter,2015-02-22 21:05:29 -0800,30.8935349903446,-118.958514438698 5.69724682695369E+017,negative,1,Customer Service Issue,1,United,anniemccleary,0,@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!,2015-02-22 21:05:23 -0800,36.0441923086274,-118.672344037148 5.69724281334034E+017,negative,1,Late Flight,0.6568,United,BALLarsen,0,"@united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!",2015-02-22 21:03:48 -0800,33.780911935905,-119.785488943701 5.69724257879503E+017,negative,1,Can't Tell,0.6804,United,ljtypes,1,@united is it even legal for you guys to advertise flights that you cant honor??,2015-02-22 21:03:42 -0800,35.3260221027976,-119.021335252511 5.69724245963444E+017,negative,1,Customer Service Issue,1,United,kyles32,0,@united customer service is the WORST. hanging up on customers intentionally after one hour on hold.,2015-02-22 21:03:39 -0800,41.0566377685757,-119.670402151054 5.69724186173641E+017,negative,1,Flight Booking Problems,1,United,ljtypes,0,@united was forced to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic,2015-02-22 21:03:25 -0800,38.3952736284876,-118.749408452417 5.69724119748637E+017,negative,1,Can't Tell,0.6714,United,hart0277,0,"@united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away",2015-02-22 21:03:09 -0800,38.3183415544438,-119.63499908449 5.69724056645141E+017,negative,0.6611,Flight Booking Problems,0.6611,United,ljtypes,0,"@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error).",2015-02-22 21:02:54 -0800,39.2031217897134,-119.338001129408 5.69723994468962E+017,negative,1,Can't Tell,1,United,rebeccafrack,1,@united it will be on a different airline.,2015-02-22 21:02:39 -0800,38.8728919825868,-119.290506800861 5.69723985262354E+017,negative,1,Customer Service Issue,0.6477,United,ljtypes,0,@united and was told that its been the case for weeks but is still not resolved.,2015-02-22 21:02:37 -0800,36.9949394679846,-119.87977610166 5.69723932355359E+017,negative,1,Flight Booking Problems,0.6654,United,asciimike,0,"@united clicked ""upgrade now"" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59",2015-02-22 21:02:25 -0800,37.6182202889842,-119.730000534926 5.69723892358468E+017,negative,1,Customer Service Issue,1,United,ljtypes,0,@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support,2015-02-22 21:02:15 -0800,35.7009876651269,-120.03970362035 5.69723768773349E+017,negative,1,Flight Booking Problems,1,United,ljtypes,0,@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!,2015-02-22 21:01:46 -0800,37.426489031984,-120.868497668888 5.69723119415513E+017,neutral,1,,,United,D_WaYnE_01,0,@united I just booked a flight for (2). When I view my reservation it has MI connected to First name. Is this a problem? can it be changed?,2015-02-22 20:59:11 -0800,38.3371306407856,-119.965285464289 5.69722907187753E+017,negative,0.6882,Can't Tell,0.3441,United,PopsCutrona,1,@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2,2015-02-22 20:58:20 -0800,37.4077017804395,-118.893167518383 5.69722230340334E+017,neutral,1,,,United,gochrisgo,0,@united How do I get through @TSA to finally board UA 1534?,2015-02-22 20:55:39 -0800,37.0802637338062,-119.024828353564 5.69722020776116E+017,negative,1,Customer Service Issue,1,United,almaaa08,0,"@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around.",2015-02-22 20:54:49 -0800,38.9529103345684,-119.955938750485 5.69721972600529E+017,negative,1,Bad Flight,1,United,BrianMullane,0,@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2,2015-02-22 20:54:37 -0800,36.930107454842,-118.652230847239 5.69721804891271E+017,negative,0.65,Can't Tell,0.65,United,jovytavarez,0,@united i need help but in spanish,2015-02-22 20:53:57 -0800,34.9167510847465,-119.578092130658 5.69720565319102E+017,negative,1,Late Flight,0.3639,United,meeems22,1,"@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online",2015-02-22 20:49:02 -0800,35.5491099909574,-120.208983452363 5.69720394782876E+017,negative,0.6455,Lost Luggage,0.6455,United,Joe_Curry,0,@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?,2015-02-22 20:48:21 -0800,35.2435174774316,-119.661377514317 5.69717327966691E+017,neutral,0.6736,,0,United,Luvs_Kitties,0,@united @reccewife with the exception of everything you've asked for. Heh,2015-02-22 20:36:10 -0800,36.4709975766112,-119.993183817753 5.69716774431666E+017,negative,1,Late Flight,1,United,JasonArbaugh,0,@united UA1731 - Denver to Austin... Still on the ground...,2015-02-22 20:33:58 -0800,36.1948053573035,-119.552688992503 5.69716703556444E+017,negative,1,Customer Service Issue,1,United,keithlavon,0,@united either your staff or whoever you contract with at PVD is failing you big time tonight...,2015-02-22 20:33:41 -0800,38.5259167135745,-119.486439159137 5.69716594731045E+017,neutral,1,,,United,TheJonesest,0,@united UA1469. Just landed.,2015-02-22 20:33:15 -0800,37.9505383188761,-119.044447753261 5.69716558487904E+017,negative,0.6392,Bad Flight,0.3299,United,PopsCutrona,0,@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?,2015-02-22 20:33:07 -0800,38.4498124236284,-118.435212205603 5.69716148293349E+017,neutral,1,,,United,ericdavidson86,0,@united flight 435,2015-02-22 20:31:29 -0800,37.1507879843122,-119.484091796633 5.69716101027746E+017,negative,1,Bad Flight,0.3483,United,chocolossus,1,"@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN",2015-02-22 20:31:17 -0800,39.1530611828964,-119.320740041622 5.6971570773642E+017,negative,1,Can't Tell,1,United,Aero0729,0,@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think,2015-02-22 20:29:44 -0800,40.2434181882293,-120.162661812329 5.69715687469421E+017,negative,0.6334,Flight Booking Problems,0.6334,United,patlee,0,@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi,2015-02-22 20:29:39 -0800,40.3633211083576,-119.480154798613 5.69715563385086E+017,positive,1,,,United,CDNTravelGuy,0,@united will do. Thanks for the help. Cheers,2015-02-22 20:29:09 -0800,35.0622857608887,-119.318607107042 5.69715552702345E+017,negative,1,Flight Booking Problems,0.6839,United,Aero0729,0,"@united bull crap. I spent $600 on a recent trip. That's not small change. I got 10,000 AA miles. Would have only been 6600 UA",2015-02-22 20:29:07 -0800,40.2944913693211,-120.116115456371 5.69715233549369E+017,negative,1,Flight Attendant Complaints,0.3563,United,jeanvirgile,0,@united yes I did. Terrible service from your courrier,2015-02-22 20:27:51 -0800,38.1695184040667,-119.102727069039 5.69714640764035E+017,negative,1,Lost Luggage,1,United,Nic_Thoman23,0,@united compensate us for new clothes bet you won't,2015-02-22 20:25:29 -0800,38.3784142982235,-119.537018613838 5.69714541178679E+017,positive,0.6576,,,United,lorrirhymeswith,0,@united I have 8 flights with you in the next two weeks :) let's make some good memories!,2015-02-22 20:25:06 -0800,35.4328523722631,-119.32866023511 5.69713494821483E+017,negative,1,Cancelled Flight,0.6795,United,DangerPeters,0,"@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)",2015-02-22 20:20:56 -0800,40.8738105355944,-119.430592340508 5.69711632991048E+017,negative,1,Late Flight,0.6772,United,scottychadwick,0,@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving,2015-02-22 20:13:32 -0800,38.3899246408502,-119.724926754154 5.69711003585221E+017,negative,1,Lost Luggage,1,United,Nic_Thoman23,0,@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams,2015-02-22 20:11:02 -0800,37.5244068978008,-119.392322380226 5.6971085316071E+017,negative,1,Lost Luggage,0.3682,United,Nic_Thoman23,0,"@united I tried the online tracking and they said something like ""attempting to locate luggage""",2015-02-22 20:10:26 -0800,36.1673370489726,-119.503142903761 5.69710627649761E+017,negative,1,Lost Luggage,0.6575,United,Nic_Thoman23,1,@united your worker told us not to call because we'd be talking to someone in Thailand...,2015-02-22 20:09:33 -0800,35.3832397126898,-118.737405025459 5.6971038975742E+017,negative,1,Lost Luggage,1,United,crsmoore,1,@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.,2015-02-22 20:08:36 -0800,35.5959158737366,-119.933724016552 5.69710365770183E+017,negative,0.6571,Can't Tell,0.3429,United,ssapol5722,0,@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do,2015-02-22 20:08:30 -0800,36.3386645978583,-119.592026676098 5.69710260136641E+017,negative,1,Customer Service Issue,0.7158,United,thebadvillain,0,@united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground. #liars #united,2015-02-22 20:08:05 -0800,36.8704427443679,-119.181035489288 5.69710072491745E+017,negative,1,Late Flight,1,United,BALLarsen,0,@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?,2015-02-22 20:07:20 -0800,34.1326865246885,-118.198446762615 5.69710019333108E+017,negative,1,Late Flight,0.3372,United,patlee,1,@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections,2015-02-22 20:07:07 -0800,34.1472736474542,-120.050882009111 5.69709992175116E+017,negative,1,Lost Luggage,0.3423,United,thebadvillain,0,"@united if you don't like delayed bags, why do you let it happen so much?",2015-02-22 20:07:01 -0800,37.4764814701495,-119.672740708921 5.69709452594524E+017,negative,1,Customer Service Issue,0.6383,United,JasonArbaugh,0,@united the delay is due to customer service for 20 people? What about the DIS-SERVICE you provided for 100+? #FlightFail #Hour20Delay,2015-02-22 20:04:52 -0800,37.9823160099066,-120.057579337797 5.69709350903632E+017,positive,1,,,United,Girlsurgeon,0,@united he is so excellent and so reliable :) #happycustomer,2015-02-22 20:04:28 -0800,39.8269673836377,-119.4980334642 5.69709246150894E+017,negative,1,Customer Service Issue,0.6404,United,SomuchWhit,0,@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS,2015-02-22 20:04:03 -0800,39.306610313498,-118.970560807053 5.69709136813826E+017,negative,1,Customer Service Issue,1,United,SomuchWhit,0,@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service',2015-02-22 20:03:37 -0800,40.1502776657481,-118.85004244362 5.69707970876936E+017,neutral,1,,,United,NancyDiaznancyn,0,@united She is travelling from Melbourne (Australia ) to Bogota (Colombia) tomorrow,2015-02-22 19:58:59 -0800,38.9718518566766,-119.114530747207 5.69707569448559E+017,neutral,1,,,United,NancyDiaznancyn,0,@united Hi. My relative's Flight Booking Problems number is MY8YB4. Her name is Clarita Jaramillo Mejia. Thank you,2015-02-22 19:57:23 -0800,33.675662945043,-119.320256993178 5.6970747397374E+017,positive,1,,,United,LisaGetz1,0,@united it was delivered! Thank you for making sure it arrived at my doorstep!,2015-02-22 19:57:01 -0800,36.1106247718747,-119.465564551051 5.69706638283833E+017,negative,1,Late Flight,0.3552,United,rebeccafrack,1,"@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc.",2015-02-22 19:53:41 -0800,36.2758071446309,-120.031893620612 5.69706336268612E+017,negative,1,Customer Service Issue,1,United,rlgeraets,0,"@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business.",2015-02-22 19:52:29 -0800,37.3492330873017,-119.402671580178 5.69705870830875E+017,neutral,0.6476,,0,United,JasonArbaugh,0,@united Why have airlines always told us they can't open a cabin door once it has been closed? This plane has done it 3 times tonight.,2015-02-22 19:50:38 -0800,40.5422475275884,-119.575850472648 5.69705869816013E+017,positive,0.6466,,,United,marcotulioluis,0,“@united: Looking for a reason to travel? #quote http://t.co/GGuIg3t28z”,2015-02-22 19:50:38 -0800,39.4751273973299,-119.744597541803 5.69705838870467E+017,negative,0.6939,Flight Booking Problems,0.6939,United,JoeRychalsky,0,@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?,2015-02-22 19:50:31 -0800,34.3282279948711,-119.014541171568 5.69705813142409E+017,negative,1,Customer Service Issue,0.6705,United,natashajw,1,@united Thanks for the vague canned response that doesn't address the issue!,2015-02-22 19:50:25 -0800,34.3923643285398,-119.722992180649 5.69705563287896E+017,positive,0.6629,,,United,tiamariaroxs,0,@united thank you!,2015-02-22 19:49:25 -0800,34.2371872067847,-119.070381651411 5.69705220088795E+017,negative,1,Late Flight,0.6765,United,kaobrien812,0,@united that's not good enough for all of us affected by the awful organization and timing and have now been set back,2015-02-22 19:48:03 -0800,37.9093181292147,-119.393137057759 5.69705212274995E+017,negative,1,Flight Attendant Complaints,0.3441,United,DRVerges,0,@united Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.,2015-02-22 19:48:01 -0800,40.2476702602786,-120.437037170339 5.69704478808486E+017,negative,1,Late Flight,1,United,JasonArbaugh,0,@united Why is my time less important to you? #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail,2015-02-22 19:45:07 -0800,35.1121441335524,-119.521538459335 5.69703875390919E+017,negative,1,Lost Luggage,1,United,Rianne1,0,@united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice,2015-02-22 19:42:43 -0800,36.358413277125,-119.707832373424 5.69703480933409E+017,negative,1,Lost Luggage,0.3542,United,uncommongrape,0,@united I did. It took about an hour and a half though,2015-02-22 19:41:09 -0800,31.8526219243906,-119.672372339044 5.69703328940032E+017,negative,0.6907,Late Flight,0.3711,United,JasonArbaugh,0,@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn,2015-02-22 19:40:32 -0800,35.1271375309588,-119.281465406002 5.69702566126326E+017,negative,1,Customer Service Issue,0.6856,United,raisas91,0,@united i did but i got nothing from it. Just dissapointment =(,2015-02-22 19:37:30 -0800,35.6348209438846,-119.564514868927 5.69701607144694E+017,negative,1,Lost Luggage,1,United,meigheyburn,0,@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M,2015-02-22 19:33:42 -0800,34.6875472938725,-118.994725555087 5.69701377779184E+017,positive,0.6783,,0,United,McLeodKyle,0,@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.,2015-02-22 19:32:47 -0800,36.9749094548197,-119.707799129331 5.69701178054812E+017,negative,1,Late Flight,0.6919,United,ChrisPinTX,0,@united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa,2015-02-22 19:32:00 -0800,37.9334582912186,-119.941557278925 5.69700247275876E+017,negative,1,Can't Tell,0.6704,United,ChrisPinTX,1,@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe.,2015-02-22 19:28:18 -0800,37.2595703852216,-118.646747275931 5.69700243383538E+017,positive,1,,,United,geekydewd,0,"@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)",2015-02-22 19:28:17 -0800,37.3114630590813,-119.412408410185 5.69699965527667E+017,negative,1,Late Flight,1,United,ChrisPinTX,0,@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.,2015-02-22 19:27:10 -0800,38.0729898223663,-119.53246949349 5.69699471954588E+017,negative,1,Late Flight,1,United,bricon67,0,@United #1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate,2015-02-22 19:25:13 -0800,35.2972045877581,-119.133641447609 5.69699171868938E+017,negative,1,Late Flight,0.6667,United,tomlongphd,0,@united Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent.,2015-02-22 19:24:01 -0800,37.6529879551338,-118.844088515615 5.69698949474292E+017,negative,1,Late Flight,0.6565,United,DJKHacker,0,@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?,2015-02-22 19:23:08 -0800,40.1892483059195,-119.701573784642 5.6969878821605E+017,negative,1,Customer Service Issue,1,United,cressman,0,@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.,2015-02-22 19:22:30 -0800,36.1406799932652,-119.952136066035 5.69698504467022E+017,negative,1,longlines,0.6764,United,scottecrouch,1,@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free. Your excellence in operational efficiency is showing,2015-02-22 19:21:22 -0800,36.304995158477,-119.400042047212 5.69698085821002E+017,negative,1,Customer Service Issue,0.6563,United,TQHopper,0,"@United ""delayed due to customer service"" Huh? http://t.co/XlTV5z6sT1",2015-02-22 19:19:42 -0800,37.0234738472681,-119.298235633633 5.69697793801134E+017,negative,1,Customer Service Issue,0.6695,United,bmorrismusic,0,@united what about the poor customer service at checkin at Kansas KCI?!? That's it???,2015-02-22 19:18:33 -0800,39.1194808841341,-119.25970982781 5.69697646501364E+017,negative,1,Late Flight,1,United,cressman,0,@united except all of that delayed the flight anyway.,2015-02-22 19:17:58 -0800,38.942843048146,-119.511441289127 5.69697298768204E+017,negative,0.6606,Can't Tell,0.3425,United,bricon67,0,@United maybe find a different gate #ua1758,2015-02-22 19:16:35 -0800,36.77842144704,-120.520046492468 5.69697234574582E+017,negative,1,Lost Luggage,1,United,liveitup09,1,@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous,2015-02-22 19:16:19 -0800,34.0270816428057,-118.348267133209 5.69696881330168E+017,negative,1,Late Flight,0.6534,United,bricon67,0,@United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?,2015-02-22 19:14:55 -0800,36.0962196905439,-118.972046526167 5.69696313824162E+017,negative,1,Flight Attendant Complaints,1,United,jasoncarpio,0,@united wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke,2015-02-22 19:12:40 -0800,34.6837891108197,-119.511610812958 5.69695553644323E+017,negative,1,Late Flight,0.6727,United,jasoncarpio,0,@united can we get an explanation on why UA978 from São Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.,2015-02-22 19:09:39 -0800,34.2293129256841,-119.077232732399 5.69695452368671E+017,negative,1,Cancelled Flight,1,United,idguy,0,@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative.,2015-02-22 19:09:14 -0800,38.001935644201,-118.729257895989 5.69695198239793E+017,neutral,1,,,United,HargobindV,0,@united Can you tell me Jet Airways award availability?,2015-02-22 19:08:14 -0800,37.5637095674832,-119.700017869233 5.6969382039851E+017,negative,1,Can't Tell,0.6941,United,cslhilo,0,"@united I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option.",2015-02-22 19:02:45 -0800,34.0045522953658,-119.48061046241 5.69693689766908E+017,neutral,1,,,United,nottooshABBYYYY,0,@united What are the chances of my flight to EWR from PIT being Cancelled Flighted tomorrow?,2015-02-22 19:02:14 -0800,34.9164328656187,-119.553155787745 5.69693430902862E+017,neutral,0.6599,,0,United,baftz,0,@united @baftz rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need,2015-02-22 19:01:12 -0800,31.4038384922133,-119.551819542838 5.69692936880792E+017,negative,1,Lost Luggage,1,United,jnml,1,"@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484",2015-02-22 18:59:15 -0800,38.1122462012616,-119.715412605942 5.69692618797355E+017,neutral,0.347,,0,United,mgmcg16,0,@united on a flight at 11:30 tomorrow.,2015-02-22 18:57:59 -0800,37.5948743571988,-119.848585630102 5.69690742169293E+017,negative,1,Can't Tell,0.6848,United,axelrodaj,0,@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge,2015-02-22 18:50:31 -0800,36.4216766678403,-119.132368854166 5.69690626293305E+017,negative,1,Bad Flight,1,United,segallsays,1,@united is so cheap they couldn't afford to run the AC on #UA1510. They took pressure cooker to a new level. #Cheap #WorstAirline,2015-02-22 18:50:04 -0800,34.2060702792668,-119.468161284528 5.69689096882426E+017,negative,1,Late Flight,0.6665,United,sandyrojasstory,0,@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always,2015-02-22 18:43:59 -0800,41.465241799774,-120.18868635712 5.69689076439392E+017,negative,1,Customer Service Issue,1,United,xtinageorgette,0,@united Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago.,2015-02-22 18:43:54 -0800,40.682715271274,-118.520077529777 5.69688560376222E+017,negative,1,Can't Tell,0.6809,United,DelonGerry,1,@united sitting on UAL 683 - a comedy of errors. UAL is incompetent,2015-02-22 18:41:51 -0800,39.3973368085127,-119.556663115349 5.6968737419368E+017,negative,1,Late Flight,0.6939,United,lclohmd,1,"@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?",2015-02-22 18:37:08 -0800,37.3777850400968,-118.197991445172 5.69685747080372E+017,negative,1,Late Flight,0.6668,United,eryder,0,"@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo.",2015-02-22 18:30:41 -0800,36.4526170388108,-119.859912726102 5.69685581787206E+017,positive,0.6544,,0,United,RyanSennett,0,@united bummer but thank you for the quick response,2015-02-22 18:30:01 -0800,35.6642877704609,-119.430236340189 5.69684963777503E+017,negative,1,Damaged Luggage,1,United,cslhilo,0,@united I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so.,2015-02-22 18:27:34 -0800,32.8656806226656,-119.615623032399 5.69684654380487E+017,negative,0.6687,Damaged Luggage,0.3463,United,cslhilo,0,@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.,2015-02-22 18:26:20 -0800,36.4722624909265,-118.713671972673 5.6968428270626E+017,negative,1,Late Flight,1,United,bobgiolito,0,"@united You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent",2015-02-22 18:24:51 -0800,35.0017191236476,-119.377177250772 5.6968373495117E+017,negative,1,Customer Service Issue,1,United,almaaa08,0,@united resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it.,2015-02-22 18:22:41 -0800,36.5058457722477,-118.926957911887 5.696836479906E+017,negative,1,Customer Service Issue,1,United,almaaa08,0,@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been,2015-02-22 18:22:20 -0800,36.6069105266756,-119.684244811219 5.69683567552262E+017,negative,1,Bad Flight,0.3492,United,FernHeinig18,0,"@united, you just caused a riot on the airplane. Never seen anything like this",2015-02-22 18:22:01 -0800,39.4590053195674,-119.600168444171 5.69681831039074E+017,negative,1,Customer Service Issue,0.657,United,huskerjon00,0,"@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there.",2015-02-22 18:15:07 -0800,36.7186630938533,-118.820551803551 5.69681799984492E+017,negative,1,Customer Service Issue,1,United,almaaa08,1,@united so glad I've been waiting for 1 hour and 15 minutes and Ive been transferred 3 times without resolving anything. Worst service ever.,2015-02-22 18:14:59 -0800,36.7126232415182,-119.488742784464 5.69681746037383E+017,negative,1,Customer Service Issue,1,United,Jodieepps,0,@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.,2015-02-22 18:14:47 -0800,38.8223750443743,-119.748877595164 5.69681499928158E+017,positive,1,,,United,markinhifi,0,"@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!",2015-02-22 18:13:48 -0800,37.0112238229207,-118.922527203746 5.69681060553826E+017,negative,1,Customer Service Issue,1,United,Fire_Bilal,0,@united lol too little too Late Flight,2015-02-22 18:12:03 -0800,40.7662740057024,-120.147180817453 5.69681019185574E+017,negative,1,Lost Luggage,1,United,mamijeanna,0,@united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM,2015-02-22 18:11:53 -0800,36.3583463427952,-119.695259800738 5.69679871707783E+017,negative,1,Late Flight,1,United,FernHeinig18,1,@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability,2015-02-22 18:07:20 -0800,35.7067284787617,-119.175682264161 5.69679642447053E+017,negative,1,Customer Service Issue,0.3718,United,Frqtflyer1,0,@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin? Pls start charging. http://t.co/2nY5TuXFqf,2015-02-22 18:06:25 -0800,34.9507132942773,-119.836628657534 5.69678975049589E+017,negative,1,Late Flight,1,United,lamanmi_live,0,@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins.,2015-02-22 18:03:46 -0800,34.810173672933,-119.579269109557 5.69677636613439E+017,negative,1,Late Flight,1,United,bobgiolito,0,@united Why did you load us in this flying sardine can if you knew the pilots were 2 hours Late Flight?? #incompetent beyond belief,2015-02-22 17:58:27 -0800,36.3824919381182,-119.320902637348 5.69676933778293E+017,neutral,0.6492,,0,United,Aero0729,0,@united booked EWR-FLL in first for two on 3-8. Let's see how you compare to the garbage @AmericanAir first class has become,2015-02-22 17:55:39 -0800,37.864239682761,-120.171071973951 5.69676871744364E+017,negative,1,Bad Flight,1,United,Mikey_Hayess,0,@united your seats are god awful.,2015-02-22 17:55:24 -0800,37.9510774266783,-119.967584996231 5.69676535973745E+017,negative,0.6889,Customer Service Issue,0.3549,United,halestorm62,0,@united good try but @SouthwestAir got her here safer and sooner,2015-02-22 17:54:04 -0800,38.9371335267816,-118.951130992194 5.69673939183493E+017,positive,1,,,United,zengerle,0,@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.,2015-02-22 17:43:45 -0800,35.8625757365271,-120.250175265228 5.69673431224074E+017,negative,1,Late Flight,1,United,adamd703,0,@united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!,2015-02-22 17:41:44 -0800,35.7278902827547,-119.693688927536 5.69672116750004E+017,neutral,1,,,United,ScottBerry18,0,@united Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket ...I can't do both. Can you help?,2015-02-22 17:36:31 -0800,37.7309547241708,-119.776768692603 5.69671617674023E+017,neutral,1,,,United,ScottBerry18,0,"@united I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?",2015-02-22 17:34:32 -0800,34.091207292536,-119.638887939622 5.69671468369338E+017,negative,1,Bad Flight,1,United,cambalam,0,@united I'm on UA1118 and my direct tv isn't working. How do I avoid this in future?,2015-02-22 17:33:56 -0800,34.9996875353165,-119.091140082041 5.69669992624431E+017,negative,1,longlines,0.6544,United,cressman,0,@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK,2015-02-22 17:28:04 -0800,36.0835439406384,-119.874562796287 5.69669516185063E+017,negative,1,Can't Tell,1,United,djflacoflash,0,@united i sure will,2015-02-22 17:26:11 -0800,33.343538682427,-119.816462558265 5.69669336991969E+017,neutral,0.3732,,0,United,wfmayo,0,@united on the plane. I was thoughtful enough to ask for it and got it; there are prob others that also deserved it,2015-02-22 17:25:28 -0800,36.810280899231,-118.502555962584 5.69668741484515E+017,negative,0.6549,Late Flight,0.6549,United,geekydewd,0,"@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?",2015-02-22 17:23:06 -0800,35.1590781674372,-119.872513805142 5.69668488408617E+017,negative,0.6566,Late Flight,0.3535,United,tomlongphd,0,"@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s.",2015-02-22 17:22:06 -0800,35.3466880818358,-120.101161368499 5.69667955727819E+017,neutral,0.3428,,0,United,danny_9_9,0,@united S/O to @Delta for coming in clutch and finally taking me home 🙌🙌,2015-02-22 17:19:59 -0800,40.2674766648674,-119.332701288788 5.69667082499035E+017,negative,1,Customer Service Issue,1,United,Jodieepps,0,@united customer service sucks! They hang up after waiting an hour and talking for 5 minutes.,2015-02-22 17:16:31 -0800,37.0812812673059,-119.389747168352 5.6966684037011E+017,negative,0.6695,Customer Service Issue,0.3511,United,KateRChrisman,0,@united JP - DM message who? Can't get a DM through to @united,2015-02-22 17:15:33 -0800,35.6831093514488,-119.179618637195 5.6966677171789E+017,negative,1,Can't Tell,0.6546,United,MCB235,0,@united strikes again! Why board anyone if there's something wrong with the plane? Common sense.,2015-02-22 17:15:16 -0800,35.2347033505089,-119.639132950345 5.6966668608682E+017,negative,1,Can't Tell,0.6594,United,mckakia,0,@united: thanks for the miserable trip GNV<<<FSD on 2.19-2.21.,2015-02-22 17:14:56 -0800,38.6840953536612,-119.955981784097 5.69666679963312E+017,negative,1,Cancelled Flight,0.6659,United,tonywhelan,0,@united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting. Now day Late Flight. No apology or upgrade offer to LHR from ORD???,2015-02-22 17:14:55 -0800,35.7876428843247,-119.757609684665 5.69666428388958E+017,neutral,0.6813,,0,United,kgwalt3,0,@united left my iPad on MCO->IAD flight 174. How long to hear back once claim submitted? TY!,2015-02-22 17:13:55 -0800,37.8916443907303,-118.527484952112 5.69666352794898E+017,positive,0.66,,0,United,anoyes,0,@united social media team is on point on #OscarNight :),2015-02-22 17:13:37 -0800,39.1933976495894,-120.318293298647 5.69666115477099E+017,negative,1,Late Flight,1,United,Andy_Pi,1,@united always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence,2015-02-22 17:12:40 -0800,37.3625313406635,-118.030692027144 5.69665976062644E+017,negative,1,Bad Flight,1,United,Lollapoluga,1,@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united,2015-02-22 17:12:07 -0800,34.7023062206388,-118.454738428857 5.69665600403808E+017,negative,1,Late Flight,0.6631,United,joepilot7,1,@united this is it... Last time I fly #UnitedAirlines you screw up every trip now will be stuck in ord and miss work.,2015-02-22 17:10:37 -0800,35.2044322096542,-120.425056329966 5.69665343880368E+017,neutral,0.34,,0,United,RichGoldstein,0,@united Didn't know that buying a seat in first class was just a 'request' to sit in first class! Very Interesting.,2015-02-22 17:09:36 -0800,38.9979286144329,-118.798919328081 5.69665258605842E+017,negative,1,Lost Luggage,0.3709,United,malexcormier,0,"@united I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay.",2015-02-22 17:09:16 -0800,40.1111330551906,-119.006966743076 5.69665177135813E+017,negative,1,Lost Luggage,1,United,mustardman123,0,@united I need help with a missing bag.,2015-02-22 17:08:56 -0800,39.241194799969,-119.796582330714 5.69664849522926E+017,negative,1,Flight Booking Problems,0.3709,United,unusualcards,0,@united I was. But I have given up.,2015-02-22 17:07:38 -0800,37.8220331080614,-118.160941519348 5.69664250521764E+017,neutral,0.656,,0,United,emilygalati,0,"@united can I get on a stand by list from ASE to ORD? I'm the only poor person in Aspen, that's why I'm asking for standby on twitter.",2015-02-22 17:05:15 -0800,37.7387637305687,-119.278933955447 5.69663725172437E+017,negative,0.7011,Late Flight,0.3845,United,mollybowlingpin,0,@united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!,2015-02-22 17:03:10 -0800,38.9993408926126,-118.897266599679 5.69663687222542E+017,negative,1,Late Flight,0.704,United,mangz,1,@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...,2015-02-22 17:03:01 -0800,38.9200102333636,-119.506409932156 5.69663371353547E+017,negative,1,Late Flight,1,United,ericdavidson86,1,@united is the worst airlines sitting on the plane at Houston-bush airport now for an hour and a half waiting for Late Flight passengers,2015-02-22 17:01:46 -0800,36.7460656796806,-119.922552214751 5.69662934521E+017,negative,1,Customer Service Issue,0.6769,United,EastinDeverna,1,@united might possibly have the worst service on the planet.,2015-02-22 17:00:02 -0800,40.0909749702474,-119.418092327093 5.69662789377065E+017,negative,1,Customer Service Issue,0.6746,United,baftz,2,@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited,2015-02-22 16:59:27 -0800,35.2399972179637,-118.740756018484 5.69662132582621E+017,negative,1,Late Flight,1,United,gochrisgo,0,@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR,2015-02-22 16:56:50 -0800,37.5032730468335,-119.584918158382 5.69662077742096E+017,negative,0.6307,Lost Luggage,0.6307,United,Spencerklein,0,@united and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there,2015-02-22 16:56:37 -0800,36.1911854038987,-119.592015547402 5.69661926067737E+017,negative,1,Lost Luggage,0.3683,United,Spencerklein,0,@united and pick it up and just bring it on the shuttle. When I went to double check on that they said it was still on the concourse,2015-02-22 16:56:01 -0800,37.7629846616792,-119.613550824131 5.69661767158075E+017,negative,0.6842,Lost Luggage,0.6842,United,Spencerklein,0,@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse,2015-02-22 16:55:23 -0800,35.9840825684317,-119.817136241005 5.6966074039672E+017,negative,1,Late Flight,1,United,reccewife,0,@united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better,2015-02-22 16:51:18 -0800,37.9672157593461,-118.881259444087 5.69660691256189E+017,negative,1,Late Flight,0.6655,United,doug_samuel,0,@united UA1534 has now had 11 different departure times. Wtf. Make up your mind.,2015-02-22 16:51:07 -0800,36.0192425589921,-119.010205282721 5.69660461601448E+017,negative,1,Customer Service Issue,0.3542,United,Npatel3297,1,@united thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence,2015-02-22 16:50:12 -0800,35.332527666111,-119.709977832081 5.69660452428513E+017,positive,1,,,United,YelpPittsburgh,0,@united thank you for following up!,2015-02-22 16:50:10 -0800,41.2808268119907,-119.254803961847 5.69659878693695E+017,positive,1,,,United,XlnsMngr,0,@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.,2015-02-22 16:47:53 -0800,33.0724851003159,-119.128849508726 5.6965876968634E+017,neutral,1,,,United,RChew_FORR,0,@united is it possible to add a Known Traveler Number to my ticket after Flight Booking Problems?,2015-02-22 16:43:29 -0800,36.9108089020628,-119.396404614766 5.69658503570297E+017,negative,0.6361,Customer Service Issue,0.6361,United,RyanSennett,0,"@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?",2015-02-22 16:42:25 -0800,37.2582538381777,-119.249220989194 5.69657781835461E+017,neutral,0.6667,,0,United,tiamariaroxs,0,@united If an award is no longer showing available could it possible become available again?,2015-02-22 16:39:33 -0800,36.9369036921465,-119.38859449599 5.6965720232523E+017,neutral,0.6137,,0,United,bryankendro,0,@united flight to DFW from IAD Cancelled Flightled for mechanical can I get rental car to MDT-my origin,2015-02-22 16:37:15 -0800,41.162200274214,-120.330605962194 5.69656504946537E+017,neutral,1,,,United,XlnsMngr,0,@United can you help me get from IAH to SFO earlier tonight?,2015-02-22 16:34:29 -0800,34.100971162211,-119.123692261262 5.69656322154566E+017,negative,1,Can't Tell,0.6188,United,denitiodeltoro,0,@united was so on point for 5/6 of my flights this past week . . But this last one really sucks shit,2015-02-22 16:33:45 -0800,35.3755697539497,-118.865007693606 5.69655584540267E+017,negative,1,Customer Service Issue,0.6433,United,F_Mattioli,0,@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!,2015-02-22 16:30:49 -0800,34.6483726678888,-118.741469790691 5.6965494617958E+017,negative,1,Late Flight,1,United,jesuisJOse,0,@united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!,2015-02-22 16:28:17 -0800,37.5100090806762,-118.248227533413 5.69654749055865E+017,negative,1,Customer Service Issue,0.6756,United,onemanvariety,0,@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing,2015-02-22 16:27:30 -0800,35.9213464253529,-118.80664796356 5.69654709964837E+017,negative,1,Late Flight,0.6735,United,bobgiolito,0,@united How about free wifi when your flights delayed? Only 20 mins allowed!,2015-02-22 16:27:21 -0800,39.0144449341836,-119.443857118403 5.69654439646269E+017,neutral,1,,,United,IamTamica,0,@united I did. they told us the wrong carousel number.,2015-02-22 16:26:16 -0800,34.5879926711497,-119.82941695751 5.69654428636049E+017,neutral,0.6705,,0,United,AlexColIins,0,@united no thanks,2015-02-22 16:26:14 -0800,33.7813231371693,-119.21841717205 5.69653506291819E+017,negative,1,Lost Luggage,1,United,LaHauser,0,@united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies,2015-02-22 16:22:34 -0800,35.5602204186185,-118.719944679544 5.6965231681672E+017,negative,1,Late Flight,0.6722,United,scottychadwick,1,@united this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston,2015-02-22 16:17:50 -0800,34.9000108543669,-119.740817099138 5.69652058518909E+017,negative,1,Can't Tell,1,United,aminghadersohi,0,@united why do you hate your passengers?,2015-02-22 16:16:49 -0800,33.9843910468782,-119.200561086795 5.69651548881465E+017,negative,1,Bad Flight,0.6522,United,FernHeinig18,0,@united how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance,2015-02-22 16:14:47 -0800,36.2570869074899,-119.598546684988 5.69651277917E+017,negative,1,Late Flight,1,United,reccewife,0,.@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good.,2015-02-22 16:13:42 -0800,39.746193034858,-120.20920021812 5.69650401085157E+017,negative,1,Late Flight,1,United,CrowdSafetyNI,0,@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR,2015-02-22 16:10:13 -0800,40.1067051937295,-119.361384123892 5.69650320613052E+017,negative,1,Late Flight,1,United,trinjw,0,@united what a long day of delays. Please get us to Dallas tonight!!!! Fingers crossed!!! #winterstorm2015 #whichisworsedenordfw.,2015-02-22 16:09:54 -0800,36.3029845427007,-118.833119274523 5.69649820798882E+017,negative,1,Late Flight,0.3516,United,BrittanyWolgast,0,@united -How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool!,2015-02-22 16:07:55 -0800,35.5245219364435,-118.975782597203 5.69649806202642E+017,negative,1,Lost Luggage,1,United,Spencerklein,0,@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location,2015-02-22 16:07:52 -0800,37.7895457342816,-118.568319657097 5.69649006986408E+017,neutral,1,,,United,jrmcirvin,0,@united #LAX #sunrise UAL212 LAX-JFK,2015-02-22 16:04:41 -0800,36.4110211757457,-119.810144583774 5.69648584909435E+017,neutral,0.6477,,0,United,Spencerklein,0,@united ...would be on the next flight to Hayden/steamboat,2015-02-22 16:03:00 -0800,33.2481003387823,-120.305062432957 5.69648492190179E+017,negative,0.6327,Lost Luggage,0.6327,United,Spencerklein,0,@united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on,2015-02-22 16:02:38 -0800,36.0177369194292,-119.052513950206 5.69647694005871E+017,negative,1,Customer Service Issue,0.6614,United,aminghadersohi,0,"@united, there is no good word for describing how angry and pissed off of a customer you have made me.",2015-02-22 15:59:28 -0800,37.8457976027529,-119.031844879339 5.69647615194898E+017,negative,1,Customer Service Issue,0.6966,United,ImagesbyTLP,1,"@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever. #UnitedAirlines",2015-02-22 15:59:09 -0800,35.9863041112229,-119.385320128594 5.69647413285265E+017,positive,1,,,United,JennyLeeinDC,0,@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN,2015-02-22 15:58:21 -0800,32.1445873415461,-119.655008354383 5.69647347547955E+017,negative,1,Late Flight,0.6838,United,aminghadersohi,0,"@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!",2015-02-22 15:58:05 -0800,37.4688831661547,-119.444640850221 5.69647174277042E+017,negative,1,Late Flight,0.6316,United,jtromano,0,@united false.,2015-02-22 15:57:24 -0800,37.4251841804413,-119.475994161546 5.69646538814824E+017,negative,1,Customer Service Issue,0.3502,United,aminghadersohi,0,"@united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all.",2015-02-22 15:54:53 -0800,37.9546779864583,-119.702925701239 5.6964653521594E+017,positive,1,,,United,JetSetterJD,0,"@united thanks, it was my first time in a United lounge and felt welcomed.",2015-02-22 15:54:52 -0800,35.8440256830147,-119.797622623587 5.69646446586171E+017,negative,1,Customer Service Issue,0.6657,United,reccewife,0,".@united all other ANA ticket holders get to use the lounge, too. But not us. Because United booked us. #grumpykim",2015-02-22 15:54:31 -0800,36.1070059808265,-119.503699716295 5.69646005315973E+017,neutral,1,,,United,TSAmedia_RossF,0,"@united Good evening, UA. Can you assist with an issue via DM?",2015-02-22 15:52:45 -0800,39.5394950294169,-118.63790693182 5.69645582387556E+017,negative,1,Late Flight,1,United,Meatus_prime,0,@united Never had a flight delayed an hour due to an unbalanced load. And more delays at @flyLAXairport. Great job idiots.,2015-02-22 15:51:05 -0800,35.2018593657127,-118.517103140992 5.69645368075555E+017,negative,1,Can't Tell,0.6879,United,ImagesbyTLP,0,@united 100. % failure in 2015 #UnitedAirlines,2015-02-22 15:50:13 -0800,34.9664101621081,-120.115365365195 5.6964506579207E+017,positive,0.66,,,United,SmashMastr,0,@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk,2015-02-22 15:49:01 -0800,38.7379835596864,-119.099132467103 5.69645048696054E+017,negative,1,Late Flight,0.6522,United,ImagesbyTLP,0,"@united you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know, #UnitedAirlines",2015-02-22 15:48:57 -0800,31.7405811735188,-119.993503559922 5.6964495718894E+017,negative,1,Flight Attendant Complaints,1,United,michaelvandijk1,0,"@united Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays.",2015-02-22 15:48:35 -0800,37.004191236639,-119.774660307118 5.69644171331539E+017,negative,1,Bad Flight,0.3556,United,mamijeanna,0,@united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever,2015-02-22 15:45:28 -0800,35.3382342855867,-118.916872946498 5.69643671198573E+017,positive,0.6893,,0,United,__XT,0,@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. 🙅🙅🙅,2015-02-22 15:43:29 -0800,34.3587826797129,-119.47964650992 5.69642899828134E+017,negative,0.6633,Flight Booking Problems,0.3634,United,reccewife,0,@united but we are on All Nippon now (booked by United to replace the one we missed).,2015-02-22 15:40:25 -0800,39.4709813475212,-119.954087273336 5.69642078990258E+017,negative,0.6703,Can't Tell,0.3626,United,kaf_silva,0,@united what is this subtlety gate changes? Are you kidding with me?,2015-02-22 15:37:09 -0800,35.0207181381789,-118.80463220345 5.69642063005753E+017,negative,1,Flight Attendant Complaints,1,United,FlyRightSeat10,0,"@united been good 15yr ""friendly skies"" relationship. 2day agent told me I'm ""only Canadian"" and thus not good enough for military preboard",2015-02-22 15:37:05 -0800,36.479289976111,-119.456854102944 5.69641805073031E+017,negative,0.6966,Customer Service Issue,0.3596,United,DanVidayo,0,@united yes was trying to upgrade my seat. Now there are no available spots,2015-02-22 15:36:04 -0800,35.9424986579627,-119.277822169037 5.69641735086858E+017,negative,0.6934,Can't Tell,0.352,United,rikrik__,0,“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” inconvience*,2015-02-22 15:35:47 -0800,38.2170240618066,-119.033290429105 5.69641686101586E+017,neutral,1,,,United,rikrik__,0,"“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” free tickets , for the i convince .",2015-02-22 15:35:36 -0800,39.5291854245811,-119.433517600049 5.6964161572114E+017,negative,1,Customer Service Issue,1,United,rikrik__,0,“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.,2015-02-22 15:35:19 -0800,36.3475223565344,-118.964545114761 5.69641607584207E+017,negative,1,Can't Tell,0.6533,United,tunkuv,0,".@united I think not. I'm not flying you again, if I can help it.",2015-02-22 15:35:17 -0800,37.8394766779309,-119.476284961331 5.6964134631664E+017,positive,1,,,United,DJTouf,0,@united Resolved. Over hour of work on ground & somehow the system reset itself during takeoff. I appreciate the quick response/service.,2015-02-22 15:34:15 -0800,37.6262673458719,-119.172956037124 5.69641326536462E+017,negative,1,Bad Flight,0.3697,United,BeyondStatusQuo,0,@united always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever,2015-02-22 15:34:10 -0800,38.6859353640047,-118.857622090423 5.6964131971217E+017,negative,0.3608,Flight Attendant Complaints,0.3608,United,reccewife,0,"@united we were told when we checked in, as soon as we were allowed to, that there are no other seats available on the plane except middle.",2015-02-22 15:34:08 -0800,36.9109712053523,-119.256845675417 5.6964123476931E+017,negative,1,Bad Flight,0.6297,United,Juliaweinerman,0,@united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071,2015-02-22 15:33:48 -0800,34.0900011107277,-119.721076905308 5.69641125243302E+017,negative,1,Flight Booking Problems,1,United,davedittrich,0,".@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?",2015-02-22 15:33:22 -0800,33.5846240626862,-119.820543964042 5.69640998491578E+017,negative,1,Can't Tell,1,United,BeyondStatusQuo,1,@united you always surprise me with the awfulness of your airline. You guys suck. #worst,2015-02-22 15:32:52 -0800,36.4166546775624,-119.011640601808 5.69640163393073E+017,negative,1,Can't Tell,0.6596,United,DRVerges,0,@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD,2015-02-22 15:29:33 -0800,32.6653561283587,-118.940686315275 5.69640141989552E+017,positive,1,,,United,rhettmcpeake,0,@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.,2015-02-22 15:29:27 -0800,35.2582306539588,-118.449965797423 5.69639854277067E+017,positive,0.6599,,,United,DRVerges,0,@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure,2015-02-22 15:28:19 -0800,35.9127408043602,-119.085910580059 5.69639823734129E+017,negative,0.6721,Can't Tell,0.3361,United,JessLisaM,0,"@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people.",2015-02-22 15:28:12 -0800,35.8626001760156,-119.454551879415 5.69639780276953E+017,positive,0.7068,,0,United,rhettmcpeake,0,"@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all",2015-02-22 15:28:01 -0800,40.2709956871176,-118.930475705094 5.69639640170254E+017,negative,1,Customer Service Issue,1,United,baj2081,0,@united customer service what's That???,2015-02-22 15:27:28 -0800,35.5657008860919,-120.448424581984 5.69639294152806E+017,negative,1,Customer Service Issue,0.672,United,immersiveg,1,"@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline",2015-02-22 15:26:05 -0800,37.5944626363081,-118.63381623534 5.69639288649884E+017,neutral,1,,,United,FAiRChicago,0,"@united @jeffsmisek @RobertFor39 @Fioretti2ndWard @garcia4chicago FAA invest near miss on O'Hare runway last wk:http://t.co/jVJ73ZZa4A",2015-02-22 15:26:04 -0800,39.8702126364526,-118.574905630624 5.69638675170132E+017,negative,1,Customer Service Issue,0.3609,United,cslhilo,0,@united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!,2015-02-22 15:23:38 -0800,33.21309303307,-120.223553980362 5.69638419384529E+017,negative,1,Can't Tell,0.3384,United,ericaswerdlow,1,"@united that's what you have said for years, you are losing customers!!!!!!",2015-02-22 15:22:37 -0800,36.8118534911684,-119.507420634849 5.69638013287862E+017,neutral,1,,,United,ChrisOneputt91,0,@united I am UA elite Gold and have a UA Chase pres. plus credit card. How many EQM's do I need to get Platinum Elite!,2015-02-22 15:21:00 -0800,36.746713603588,-118.910855363116 5.69637373853745E+017,negative,1,Customer Service Issue,1,United,FernHeinig18,1,@united. Once again your lack of customer centricity us astounding,2015-02-22 15:18:27 -0800,37.0066257375139,-119.082754249913 5.69637147067552E+017,negative,0.6484,Cancelled Flight,0.6484,United,mgmcg16,0,@united now this http://t.co/uygeW2Nosr,2015-02-22 15:17:33 -0800,37.463379027424,-118.55832122277 5.69636929165242E+017,negative,1,Customer Service Issue,1,United,erikmkeith,0,"@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles",2015-02-22 15:16:41 -0800,37.2815033484985,-118.678054383296 5.69636454869152E+017,positive,0.3558,,0,United,CDNTravelGuy,0,@united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.,2015-02-22 15:14:48 -0800,33.9705332473962,-118.239100834807 5.69636013443719E+017,negative,1,Late Flight,0.6907,United,DruskinMichael,0,@united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off,2015-02-22 15:13:03 -0800,41.3386602996793,-119.524338425878 5.69635707746161E+017,positive,0.6735,,,United,koploperfan1992,0,@united look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ,2015-02-22 15:11:50 -0800,34.9692337464122,-119.732398369518 5.69635623348216E+017,negative,1,Bad Flight,1,United,djflacoflash,1,@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!,2015-02-22 15:11:30 -0800,35.7974961016485,-119.382588913456 5.6963538928946E+017,negative,1,Can't Tell,0.3684,United,gtotheoff,1,". @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines",2015-02-22 15:10:34 -0800,35.5363737048435,-119.277015700281 5.69635090214449E+017,negative,1,Flight Attendant Complaints,0.6631,United,mathardin,0,"@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!",2015-02-22 15:09:23 -0800,36.391604487929,-118.942698359082 5.69635077623149E+017,negative,1,Flight Attendant Complaints,0.3626,United,kannanlakshmi,0,"@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!",2015-02-22 15:09:20 -0800,36.2298830085966,-119.556905664304 5.69634833917452E+017,neutral,0.6925,,0,United,D_WaYnE_01,0,"@united when I click that link it wants my flight info. I haven't booked a flight yet. I read you waive fees for military, it this true?",2015-02-22 15:08:22 -0800,35.968781760817,-120.010265893128 5.69634748177515E+017,negative,1,Lost Luggage,1,United,jprice9227,0,"@united no, we still have not heard anything from anyone at @united or the @ErieAirport",2015-02-22 15:08:01 -0800,35.9361744933949,-118.918018256019 5.69634385823183E+017,negative,1,Flight Booking Problems,1,United,onemanvariety,0,@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.,2015-02-22 15:06:35 -0800,35.2247658926273,-119.216627556193 5.69634350930637E+017,negative,1,Cancelled Flight,1,United,Spencerklein,0,@united so the last seg of my flight from Denver (DEN) to hayden/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage,2015-02-22 15:06:27 -0800,36.8117294286752,-119.682871829081 5.69634229627298E+017,negative,1,Late Flight,0.6997,United,YelpPittsburgh,0,@united 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service!,2015-02-22 15:05:58 -0800,37.7945320113199,-119.910455491278 5.6963354573749E+017,neutral,0.6967,,0,United,TheFireTracker2,0,@united I'll let you know week after next when I do another coast-coast RT again.,2015-02-22 15:03:15 -0800,37.5770238029864,-118.950053571934 5.69632550873915E+017,negative,1,Lost Luggage,0.6526,United,bfunai,0,@united We waited 40 min for our bags after a 45 min flight #nomorecheckedbags,2015-02-22 14:59:18 -0800,39.9649658886209,-119.208664763827 5.69632420468625E+017,negative,0.6524,Bad Flight,0.356,United,LisaAkey,0,@united now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ??,2015-02-22 14:58:46 -0800,34.5695187446366,-120.244841828438 5.69632200913605E+017,negative,0.6737,Cancelled Flight,0.6737,United,Fly_Shreveport,0,"@United​ has Cancelled Flighted 1 arrival into SHV tonight & the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status.",2015-02-22 14:57:54 -0800,41.8336183881708,-119.431427460982 5.69631508379664E+017,positive,1,,,United,DrupalRuth,0,@united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise,2015-02-22 14:55:09 -0800,35.7042143193201,-119.797757088229 5.69631350304731E+017,neutral,0.6694,,,United,wfmayo,0,@united 4 open seats in 1st class on UA 2065. Way to honor your upgrade policy for freq flyers and/or honor an employee with an upgrade.,2015-02-22 14:54:31 -0800,34.5898281501073,-119.933086457018 5.69631041356321E+017,positive,0.6697,,,United,scottdraeger,0,@united I trust you enough to put my coat in my checked bag!,2015-02-22 14:53:18 -0800,38.8909686138795,-120.045836832713 5.69631027385246E+017,negative,1,Lost Luggage,1,United,liveitup09,1,@united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed,2015-02-22 14:53:14 -0800,37.5867395124403,-119.747203681424 5.69630987858133E+017,negative,1,Bad Flight,0.3371,United,anuaimi,0,@united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight,2015-02-22 14:53:05 -0800,38.3537610949818,-119.016901902261 5.69630959718552E+017,negative,1,Flight Booking Problems,0.6658,United,gtotheoff,0,@united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.,2015-02-22 14:52:58 -0800,40.9498506287002,-119.514313569168 5.69630837538361E+017,positive,0.6775,,,United,achoifitz,0,"@united finally made it to rep, who solved my problem.",2015-02-22 14:52:29 -0800,34.5137229469236,-119.863089305052 5.69630050972144E+017,negative,1,Can't Tell,0.6333,United,danny_9_9,0,@united you guys are complete ass,2015-02-22 14:49:22 -0800,37.8753993831716,-119.245902568676 5.69629990129521E+017,positive,1,,,United,LisaAkey,0,@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!,2015-02-22 14:49:07 -0800,37.3845732954624,-120.185170703957 5.69629819559748E+017,negative,1,Customer Service Issue,1,United,kenny_khoo,0,@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.,2015-02-22 14:48:26 -0800,34.6012968947353,-119.504474275624 5.69629692661268E+017,positive,1,,,United,jakejrssherry,0,@united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!,2015-02-22 14:47:56 -0800,36.1217503994209,-119.111286743225 5.6962922822586E+017,neutral,0.6489,,0,United,thefarb,0,@united you friend's flt from ase to Denver is Cancelled Flightled for tomorrow. Can you help with rebook?,2015-02-22 14:46:05 -0800,40.838698038085,-119.935304641918 5.69629019412558E+017,negative,1,Bad Flight,0.708,United,RichGoldstein,0,@united - Plane came in with broken seat. Rather than fix it they put a broken sign on it and separated me from my kids.,2015-02-22 14:45:16 -0800,38.048692090884,-120.034497211369 5.69628591475925E+017,negative,1,Late Flight,1,United,kaobrien812,0,@united worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight,2015-02-22 14:43:34 -0800,39.7249205202648,-120.147218376623 5.69628499549548E+017,neutral,0.6733,,,United,joelrwilliams1,0,@united used to (still do?) let you listen to flight radio...I often did...interesting to me #TCMParty #CE3K #31DaysOfOscar,2015-02-22 14:43:12 -0800,36.2724446193149,-119.122697178258 5.69627778892444E+017,positive,0.7142,,,United,jesuisJOse,0,@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!,2015-02-22 14:40:20 -0800,37.3975134086825,-118.789683936827 5.69627490672517E+017,negative,1,Cancelled Flight,0.6337,United,tyguybye,0,@united have you read your own same day travel change policy?,2015-02-22 14:39:11 -0800,31.9996633495928,-119.675528026257 5.69627005852918E+017,negative,1,Bad Flight,0.6211,United,RPun,0,"@united your b737-800w literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k",2015-02-22 14:37:16 -0800,38.7681079594096,-119.178084918422 5.69626978397135E+017,neutral,0.6117,,0,United,BUlizard,0,@united AND WE GOT ZERO VOUCHERS FOR HOTEL OR CAB. I expect some SERIOUS mileage credits.,2015-02-22 14:37:09 -0800,36.8411885960406,-120.112415425443 5.69626849183035E+017,positive,0.66,,,United,krisrice,0,@united nope all set. Thx for checking.,2015-02-22 14:36:38 -0800,36.3687584578293,-119.236227656647 5.69626655527981E+017,neutral,1,,,United,nbhdsheila,0,@united +the plane.,2015-02-22 14:35:52 -0800,37.7547534344929,-118.861679937181 5.69626585365672E+017,negative,1,Cancelled Flight,0.673,United,nbhdsheila,0,"@united my flight was already Cancelled Flightled this morning because of a ""snow storm in Denver"". And now I'm in DC waiting for a pilot to get on+",2015-02-22 14:35:35 -0800,34.4801630081159,-119.0110722421 5.69626297116176E+017,negative,1,longlines,0.6454,United,mgsaldana,0,@united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks,2015-02-22 14:34:27 -0800,36.1462068624188,-119.018554838055 5.69625953602834E+017,negative,1,Late Flight,0.6477,United,iamchriswoody,0,"@united the most frustrating flying experience. One continuous ""I dunno what time you will leave today. "". Dunno?! That's code for ...?",2015-02-22 14:33:05 -0800,38.5965817521569,-119.223595154399 5.69625419097313E+017,positive,1,,,United,BigJosh797,0,"@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos.",2015-02-22 14:30:57 -0800,38.8199485674241,-119.432610250881 5.69625173176902E+017,negative,0.6891,Late Flight,0.6891,United,mathardin,0,@united has an United flight ever been on time. #americanisbetter,2015-02-22 14:29:59 -0800,37.4695869982439,-119.885835937793 5.69624909501985E+017,negative,1,Bad Flight,0.6508,United,mathardin,0,@united I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! #disgruntled #whatacluster,2015-02-22 14:28:56 -0800,36.3012788001186,-119.633056405154 5.69624798860587E+017,negative,1,Late Flight,1,United,nbhdsheila,0,@united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!!,2015-02-22 14:28:29 -0800,34.5848672695979,-119.719008725984 5.69623889686483E+017,negative,0.6464,Customer Service Issue,0.6464,United,Ofbikesandbirds,0,@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!,2015-02-22 14:24:53 -0800,36.1765426256633,-120.061887754422 5.69623343424414E+017,negative,1,Can't Tell,1,United,mathardin,0,"@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor.",2015-02-22 14:22:42 -0800,37.6191741460742,-118.81525714113 5.69623171210437E+017,negative,1,Can't Tell,0.6742,United,mathardin,0,@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled,2015-02-22 14:22:01 -0800,37.5330872996851,-119.891572313637 5.69622678228705E+017,negative,0.6852,Customer Service Issue,0.3453,United,JTraxxNYC,0,@united flight from san fransico to jfk was evacuated why?,2015-02-22 14:20:04 -0800,36.6414482751845,-119.355620239529 5.69621598849749E+017,negative,1,Late Flight,1,United,no_patients,0,"@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending",2015-02-22 14:15:46 -0800,40.7948883671248,-119.199223125453 5.69621528951661E+017,negative,1,Can't Tell,1,United,alysabaker,0,@united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!,2015-02-22 14:15:30 -0800,40.9482028660247,-119.490867308606 5.69621349095702E+017,negative,1,Lost Luggage,1,United,poweroflindsey,0,"@united ... I want my bag off flight 1142, what do I do now?",2015-02-22 14:14:47 -0800,40.3162369268461,-119.817047402395 5.69620944160887E+017,negative,1,Late Flight,1,United,baj2081,0,@united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime,2015-02-22 14:13:10 -0800,36.8469491018043,-119.994554456311 5.69620902742233E+017,neutral,1,,,United,D_WaYnE_01,0,@united I do not see where it talks about military baggage fees. Can you please guide me. Thanks,2015-02-22 14:13:00 -0800,35.0202870043391,-120.816749103803 5.69620432204268E+017,negative,1,Can't Tell,1,United,BUlizard,0,@united I hope you lose the next govt contract,2015-02-22 14:11:08 -0800,36.2102126798576,-119.490451386504 5.69620382023623E+017,negative,1,Lost Luggage,1,United,jprice9227,0,@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux,2015-02-22 14:10:56 -0800,37.694724734991,-119.764164836004 5.69620354781426E+017,negative,1,Can't Tell,0.6693,United,kaf_silva,0,@united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!,2015-02-22 14:10:50 -0800,37.9501826550271,-119.846775978601 5.6962009846757E+017,negative,1,Lost Luggage,1,United,OScotty73,0,@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show,2015-02-22 14:09:49 -0800,40.0523314089103,-119.129308577045 5.69620002652889E+017,negative,1,Can't Tell,0.69,United,kaf_silva,0,@united ridiculous! I have to be refunded whenever I get at my final destination or not!,2015-02-22 14:09:26 -0800,35.8775082999739,-117.323284724378 5.69619557360382E+017,negative,1,Late Flight,1,United,kaf_silva,0,@united stay more than 24h traveling ans sleeping on the airports floor,2015-02-22 14:07:40 -0800,37.6799873613768,-119.046221911949 5.69619545893306E+017,negative,1,Late Flight,1,United,directeng62,0,@united seriously? UA 806. Delayed because of the copilot isn't here? For 1.5 hours and he is only flying from Raleigh? Disappointing,2015-02-22 14:07:37 -0800,35.4322700117872,-118.73894695157 5.69619325230961E+017,negative,0.7071,Can't Tell,0.7071,United,BUlizard,0,@united seriously. This is just complete bs.,2015-02-22 14:06:44 -0800,38.2899811137877,-119.524020988488 5.69619208884978E+017,negative,1,Lost Luggage,0.65,United,paul27k,0,"@united, we've been waiting for over an hour for our luggage- what gives?",2015-02-22 14:06:17 -0800,38.2156496468432,-119.765385816161 5.69619205298856E+017,negative,1,Customer Service Issue,0.6452,United,kaf_silva,0,@united the costumer services here at Denver Intl Airport is ridiculous bad!,2015-02-22 14:06:16 -0800,36.447089235552,-119.622328446672 5.69619171866223E+017,negative,1,Customer Service Issue,1,United,BUlizard,0,@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks,2015-02-22 14:06:08 -0800,36.2979412532587,-119.779575619249 5.6961900182059E+017,negative,1,Customer Service Issue,0.67,United,kaf_silva,0,@united I have proof that my situation now is due to company mistake,2015-02-22 14:05:27 -0800,36.3664429630479,-119.371293033181 5.69618884355092E+017,negative,1,Can't Tell,0.6915,United,Lmuschel,0,@united ouch not fair,2015-02-22 14:04:59 -0800,34.6867649921597,-119.55031124204 5.69618868441723E+017,negative,1,Customer Service Issue,0.6809,United,segallsays,0,@united is synonymous to with #rude. And #cheap. You really don't know how to value the customer,2015-02-22 14:04:55 -0800,34.4353480882761,-119.685111635837 5.69618829627666E+017,negative,1,Cancelled Flight,0.3393,United,kaf_silva,0,@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling,2015-02-22 14:04:46 -0800,34.2325288688559,-119.503160833809 5.69618440396399E+017,negative,1,Can't Tell,0.6492,United,jtromano,0,@united if I miss the #Oscars I'll never fly united again,2015-02-22 14:03:13 -0800,36.3707311575298,-119.275830243953 5.69618317440209E+017,negative,1,Can't Tell,0.7065,United,segallsays,0,@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy,2015-02-22 14:02:44 -0800,37.3036681974869,-119.302543106137 5.69617556857852E+017,negative,1,Late Flight,1,United,jtromano,0,"@united flight delayed...again...every time. ""Maintenance issues""",2015-02-22 13:59:43 -0800,39.1921637832843,-119.165519867412 5.69617494908002E+017,positive,1,,,United,kiiimbra,0,@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.,2015-02-22 13:59:28 -0800,32.9144879314544,-119.40168569239 5.69617083194933E+017,negative,0.6591,Bad Flight,0.3506,United,no_patients,0,@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned,2015-02-22 13:57:50 -0800,35.9422114079668,-118.910494022158 5.69617064375271E+017,neutral,1,,,United,BUlizard,0,@united I'll be calling tomorrow,2015-02-22 13:57:45 -0800,37.1215844980367,-119.375552974237 5.69617019257151E+017,negative,1,Customer Service Issue,0.6856,United,BUlizard,0,@united and I was denied an upgrade because of catering issues??? #poorservice,2015-02-22 13:57:35 -0800,39.2859156835896,-119.813523928883 5.69616974256472E+017,negative,1,Bad Flight,1,United,emilyjoynoon,0,@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!,2015-02-22 13:57:24 -0800,35.5022700975653,-119.161964966683 5.69616836884619E+017,negative,0.6694,Flight Booking Problems,0.6694,United,BUlizard,0,"@united heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email.",2015-02-22 13:56:51 -0800,38.6012042084798,-119.037019118224 5.69616634601718E+017,negative,1,Bad Flight,0.6774,United,JoshuaPasch,0,"@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️",2015-02-22 13:56:03 -0800,36.427763127423,-119.179975936313 5.6961642499541E+017,negative,1,Lost Luggage,1,United,KHSailing,1,@united on line baggage system complete rubbish. bag missing 2 days. No meaningful information.,2015-02-22 13:55:13 -0800,36.1839447510692,-119.379377996043 5.69615659333628E+017,neutral,0.6957,,0,United,Mikeplos,0,@united...do you still have flat tire policy. Shuttle broke down on way to ORD. Will probably miss the 425pm to CLE...Help please!!,2015-02-22 13:52:10 -0800,35.3338343427481,-119.532299395145 5.69615644448186E+017,negative,0.6721,Late Flight,0.3361,United,richlallen,0,@united thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ,2015-02-22 13:52:07 -0800,36.257748114699,-119.297499720129 5.69615215144227E+017,positive,0.6497,,0,United,steve__chin,0,"@united thx off the response, finally got through the 45 min wait and talked to someone.",2015-02-22 13:50:24 -0800,36.9630300146154,-119.190152604471 5.69614679154143E+017,negative,1,Customer Service Issue,0.6676,United,AlyssaOMalley,0,@united so unhelpful... http://t.co/vBfIeo2qJC,2015-02-22 13:48:17 -0800,36.3092336624756,-120.070379299826 5.69614651400585E+017,negative,1,Can't Tell,0.3511,United,emilyjoynoon,0,@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again,2015-02-22 13:48:10 -0800,37.0207802836951,-119.375909235894 5.69614009369907E+017,negative,1,Can't Tell,0.3603,United,CDNTravelGuy,0,@united - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l,2015-02-22 13:45:37 -0800,39.307335588367,-119.39000425231 5.6961355496337E+017,negative,1,Late Flight,1,United,vascaino101,0,@united @rayja9 flying to las vegas out of Chicago flight is Late Flight and no announcement has been made,2015-02-22 13:43:49 -0800,39.5645213364013,-119.049699262099 5.69613526328717E+017,negative,1,Cancelled Flight,1,United,rayja9,0,@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation,2015-02-22 13:43:42 -0800,42.7147961706818,-119.803881873049 5.69613272049013E+017,negative,1,Can't Tell,0.6705,United,AG1181,0,"@United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules.",2015-02-22 13:42:41 -0800,39.8888892123527,-119.68348202882 5.69612999415112E+017,negative,1,Bad Flight,0.6729,United,AG1181,0,"@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space.",2015-02-22 13:41:36 -0800,38.4289768046257,-119.601039902742 5.69610889214755E+017,neutral,1,,,United,AbbieBjugstad,0,"@united Okay, just requested to follow.",2015-02-22 13:33:13 -0800,38.8431391322706,-119.718148829449 5.69610824647627E+017,positive,0.6735,,,United,screamingbrat,0,"@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated",2015-02-22 13:32:58 -0800,38.1869377035737,-119.378595429043 5.69609923807441E+017,neutral,0.6495,,,United,18handicap,0,@united make sure you take care of @LSUsoftball team & @LSUQuinlanDuhon team. We are 16-0!!!!,2015-02-22 13:29:23 -0800,38.1948162338439,-118.704418817694 5.69609680961573E+017,negative,1,Late Flight,1,United,YelpPittsburgh,0,"@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour & crew is at their hrs limit & we deplane. Unacceptable.",2015-02-22 13:28:25 -0800,37.1754147724633,-119.048465904337 5.69608870429114E+017,negative,1,Customer Service Issue,0.3407,United,windycityf,0,@united stuck in YYZ because staff took a break? Not happy 1K....,2015-02-22 13:25:12 -0800,35.8022850228214,-120.257047006597 5.69608866138174E+017,negative,0.6545,Bad Flight,0.3335,United,timdrewitt,0,@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.,2015-02-22 13:25:11 -0800,39.756396919725,-119.45227404275 5.69608734332162E+017,negative,1,Late Flight,1,United,AlyssaOMalley,0,@united pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame..,2015-02-22 13:24:39 -0800,32.9415587020385,-119.641395701494 5.69608624814699E+017,negative,1,Bad Flight,0.6735,United,no_patients,0,"@united agent, ""You should use the bathroom before boarding.. Toilets onboard are full."" Oh you can expected a strongly worded email FUnited",2015-02-22 13:24:13 -0800,34.6721799689549,-118.919327648837 5.69608322925474E+017,negative,1,Customer Service Issue,1,United,abbymrudd,1,"@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks.",2015-02-22 13:23:01 -0800,35.523688324022,-119.220601111453 5.69606901325017E+017,negative,1,Cancelled Flight,1,United,GetxGnarly,0,@united united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car.,2015-02-22 13:17:22 -0800,38.8820726388053,-120.018883190695 5.69606016070844E+017,negative,0.3398,Can't Tell,0.3398,United,emrichards,0,@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.,2015-02-22 13:13:51 -0800,35.7149031627921,-118.745872038616 5.69606005618639E+017,negative,1,Bad Flight,0.3615,United,AbbyTeigland,0,"@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update.",2015-02-22 13:13:49 -0800,36.941134785666,-118.19369599425 5.69605942318232E+017,negative,1,Cancelled Flight,1,United,dlc_dc,0,@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?,2015-02-22 13:13:34 -0800,36.4142735596101,-118.732221789013 5.69604985110995E+017,negative,0.6816,Customer Service Issue,0.6816,United,rayja9,0,@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.,2015-02-22 13:09:45 -0800,37.0930837764256,-119.429140865497 5.69604805116563E+017,neutral,1,,,United,NancyDiaznancyn,0,@united there is a sector whereby it says $0 in both bags...no bag allowance at all in international flight?,2015-02-22 13:09:02 -0800,35.3777387659713,-119.714422825191 5.69604655166009E+017,negative,1,Flight Attendant Complaints,1,United,TheFireTracker2,1,@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.,2015-02-22 13:08:27 -0800,36.2270655457736,-119.58163824195 5.69603875671396E+017,negative,1,Lost Luggage,1,United,UK_Petrolhead,1,"@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me",2015-02-22 13:05:21 -0800,37.8733715984541,-119.380378425136 5.69603669114511E+017,negative,0.6598,Bad Flight,0.3608,United,krisrice,0,@United is offering to reroute my SFO flight to LAX. Might be geography class time.,2015-02-22 13:04:32 -0800,33.5456165925639,-119.522178539017 5.69603236711305E+017,negative,1,Lost Luggage,1,United,liveitup09,1,@united thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer,2015-02-22 13:02:49 -0800,38.0783354067827,-118.693865437264 5.69602975829758E+017,negative,1,Customer Service Issue,0.6759,United,richlallen,0,@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport,2015-02-22 13:01:46 -0800,35.2980582159156,-119.600147640815 5.69602861467886E+017,negative,1,Cancelled Flight,1,United,GetxGnarly,0,@united flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car.,2015-02-22 13:01:19 -0800,39.3832942453791,-120.08663770314 5.69599713499963E+017,negative,1,Cancelled Flight,0.7185,United,no_patients,0,"@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight. Airlines are the absolute worst",2015-02-22 12:48:49 -0800,36.4884876333943,-119.651984039085 5.6959929571389E+017,negative,1,Can't Tell,0.365,United,bmorrismusic,0,@united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable,2015-02-22 12:47:09 -0800,39.2709099313333,-119.944829765739 5.69598985737867E+017,negative,1,Late Flight,0.6658,United,poweroflindsey,0,"@united missing my amazing us bank work conference, not ok. What do I do now?????",2015-02-22 12:45:55 -0800,34.3910376093427,-119.687134253903 5.69598457809277E+017,negative,1,Cancelled Flight,0.3804,United,poweroflindsey,0,"@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !",2015-02-22 12:43:49 -0800,35.1931452164007,-118.792414806766 5.69598171082596E+017,negative,0.6567,Customer Service Issue,0.3398,United,FarmerFlo,0,@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight,2015-02-22 12:42:41 -0800,33.9600066841351,-118.777448895554 5.69598072923124E+017,negative,0.6772,Lost Luggage,0.6772,United,benty83,0,@united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow.,2015-02-22 12:42:17 -0800,34.9506040837765,-119.906653375225 5.69598047593714E+017,positive,0.6595,,0,United,Bharrison__,0,@united this is why I fly @SouthwestAir ... Never have any issues,2015-02-22 12:42:11 -0800,34.9837362254674,-119.342722668674 5.69597663953293E+017,negative,1,Customer Service Issue,1,United,Bharrison__,0,@united has terrible customer service & doesn't feel the need to notify its customers when their flights are delayed,2015-02-22 12:40:40 -0800,36.254523548856,-119.269805418157 5.69596665864131E+017,negative,1,Bad Flight,1,United,ericaswerdlow,1,"@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing.",2015-02-22 12:36:42 -0800,37.6287722621983,-119.474586983369 5.69596089625661E+017,positive,1,,,United,MaryStinchfield,0,@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!,2015-02-22 12:34:25 -0800,36.6941907504576,-119.923487248754 5.69595245945598E+017,negative,1,Customer Service Issue,0.6715,United,danielbyrnes,1,@united trying to check in for tomorrow's flight. website keeps timing out. what's up?,2015-02-22 12:31:03 -0800,37.8657193083918,-119.718356608847 5.6959521840144E+017,negative,1,Customer Service Issue,1,United,rayja9,0,"@united yes, computer would allow me to get to San Diego quick but customer service will not help. Says can't rebook http://t.co/KcVUbUYExc",2015-02-22 12:30:57 -0800,36.5700640937121,-119.967677347675 5.69593910869127E+017,negative,1,Late Flight,1,United,rmeyers_5,0,"@United says we had a weather delay in #YXE this morning. The ""weather"" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx",2015-02-22 12:25:45 -0800,39.5150448747713,-120.141966223898 5.69592626300752E+017,neutral,1,,,United,AbbieBjugstad,0,@united Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.,2015-02-22 12:20:39 -0800,32.4983388128028,-118.932145614711 5.69592236981285E+017,negative,1,Cancelled Flight,1,United,Laura_GomezRod,1,"@united It was Cancelled Flightled, none of the passengers were notified. Complete violation of travelers' rights. @AerocivilCol",2015-02-22 12:19:06 -0800,39.7129084560718,-119.466758599313 5.69592022635586E+017,negative,1,Cancelled Flight,0.6768,United,kenny_khoo,0,@united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight,2015-02-22 12:18:15 -0800,36.2807014426163,-119.813811229684 5.69591954830451E+017,neutral,1,,,United,Lmuschel,0,@united in fact he received my boarding pass,2015-02-22 12:17:59 -0800,39.9721737746779,-120.318657651085 5.69591647685775E+017,neutral,0.6733,,0,United,Lmuschel,0,@united @Lmuschel he is traveling with me on a sep reservation number F3KxB8,2015-02-22 12:16:45 -0800,35.2691572444433,-119.656408711114 5.69591642367402E+017,negative,1,Customer Service Issue,0.6526,United,PatrickGrubbe,1,“@united:That's not something we like to hear. Hopefully our staff can resolve & have you on your way ASAP. ^ML”:3:15 & still not resolved,2015-02-22 12:16:44 -0800,37.2137117136358,-118.889295734576 5.69591456190505E+017,neutral,0.6354,,0,United,tspinnersbride,0,@united You must follow me in order for me to send you a direct message if that is what you meant.,2015-02-22 12:16:00 -0800,36.2707137899783,-119.165619251261 5.69590151657103E+017,neutral,0.6423,,0,United,tspinnersbride,0,@united I don't know what DM the confirmation number means.,2015-02-22 12:10:49 -0800,37.4408674475327,-119.12125722657 5.6958987209429E+017,negative,1,Late Flight,0.6437,United,samgrobart,0,"@united Waiting for 3494 EWR-ORD, delayed 47 mins. Might miss 5491 ORD-YWG at 6pm CT. Any room on 5644 ORD-YWG in case I miss connex?",2015-02-22 12:09:42 -0800,39.4564085790696,-119.953563147049 5.69589829735821E+017,neutral,1,,,United,tspinnersbride,0,@united What does DM the confirmation @ mean???,2015-02-22 12:09:32 -0800,35.3698698264164,-119.555856376569 5.69589493138731E+017,negative,1,Late Flight,1,United,mbrooke_brooke,0,"@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!",2015-02-22 12:08:12 -0800,35.4707582401694,-119.607074293213 5.69589319846855E+017,negative,1,Late Flight,0.3978,United,mgmcg16,0,@united I missed my connection already. Then I missed the next flight they put me on. Now I'm going to LAX instead of Hawaii. :(,2015-02-22 12:07:30 -0800,36.6092848471035,-119.903738211735 5.69588138273866E+017,negative,1,Flight Booking Problems,0.6814,United,saraholbrook,0,@united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries,2015-02-22 12:02:49 -0800,34.0509766053214,-119.604170483876 5.69588082284102E+017,negative,1,Customer Service Issue,0.6931,United,tunacan1901,0,@united line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time.,2015-02-22 12:02:35 -0800,36.087432625643,-119.38609790938 5.69587787680256E+017,negative,1,Customer Service Issue,0.6637,United,mgmcg16,0,"@united There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations.",2015-02-22 12:01:25 -0800,35.5414152532559,-119.823276923972 5.69587728607633E+017,negative,1,Lost Luggage,0.6921,United,DangVanda,0,"@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service.",2015-02-22 12:01:11 -0800,37.322320888943,-119.656885847988 5.69586471570534E+017,negative,1,Late Flight,0.6634,United,_Charette_,0,@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed,2015-02-22 11:56:11 -0800,38.8547355204,-119.505308139681 5.69586373042278E+017,negative,1,Late Flight,0.3594,United,PatrickGrubbe,1,"@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff",2015-02-22 11:55:48 -0800,37.2266658245904,-119.830146395177 5.69586179185754E+017,negative,1,Lost Luggage,0.6621,United,DavidLat,0,"@united Waiting half an hour for my checked bag at EWR (& that was Priority); disappointing, usually you guys are good.",2015-02-22 11:55:02 -0800,35.086399134158,-120.012530295464 5.69584717843943E+017,negative,1,longlines,0.3402,United,DebraAgFax,0,@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN,2015-02-22 11:49:13 -0800,36.095652142024,-119.817424031768 5.69584561312682E+017,negative,1,Flight Booking Problems,0.3463,United,vallar9,1,"@united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me. Great 1K service 👎",2015-02-22 11:48:36 -0800,38.8147765743861,-119.094158801922 5.69584379258901E+017,negative,1,Can't Tell,0.6667,United,danny_9_9,0,@united you guys are gay,2015-02-22 11:47:53 -0800,39.5900732354514,-119.402519732906 5.69583943772611E+017,negative,1,Cancelled Flight,0.6495,United,rayja9,0,@united the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday,2015-02-22 11:46:09 -0800,36.3999261243698,-119.288137722256 5.69582862472577E+017,negative,1,Flight Attendant Complaints,0.6619,United,mbrooke_brooke,0,"@united - so they changed depart from 1:45 to 2:00pm & it is now 1:40pm & the Capt. just got off the plane to find a smoothie, 2pm my ass!!!",2015-02-22 11:41:51 -0800,37.8338268551021,-119.657649013488 5.6958197788987E+017,positive,1,,,United,judaline6,0,"@united Thanks so much , my passport was recovered",2015-02-22 11:38:20 -0800,38.3842753873192,-119.817326507126 5.69581903965266E+017,negative,1,Customer Service Issue,0.6593,United,HFShortSeller,0,@united Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http://t.co/tFjfMSHa2k,2015-02-22 11:38:02 -0800,42.351954274654,-119.075595540749 5.69580671112389E+017,neutral,0.6186,,0,United,LMSNaomi,0,@united no thank you,2015-02-22 11:33:08 -0800,39.1567267006124,-118.999674955762 5.6958064850502E+017,negative,0.6628,Late Flight,0.6628,United,mbrooke_brooke,0,"@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??",2015-02-22 11:33:03 -0800,37.5121281252461,-119.044745482405 5.69580279251255E+017,negative,1,Customer Service Issue,0.7069,United,rossisd,0,@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate,2015-02-22 11:31:35 -0800,35.8554420977623,-120.013941164993 5.69580197709783E+017,negative,1,Bad Flight,1,United,hellmann_kyle2,0,"@united a baby shit its pants half way through my flight and it smelled like shit, what are you going to do about this?",2015-02-22 11:31:16 -0800,36.6760792434934,-119.501038104556 5.6958018035361E+017,negative,1,Customer Service Issue,0.6894,United,tspinnersbride,0,"@united You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?",2015-02-22 11:31:11 -0800,33.3992712202645,-119.009369340938 5.69579962786689E+017,negative,1,Customer Service Issue,1,United,steve__chin,0,@United rescheduled my return flight from #Japan? Uh why? Trying to call #UnitedAirlines #customerservice - 45 min wait. #fun,2015-02-22 11:30:20 -0800,35.9710909351888,-118.753552173143 5.69579575291875E+017,negative,1,Can't Tell,1,United,danny_9_9,0,@united is by far the worst airline ever 😡😡,2015-02-22 11:28:47 -0800,37.6043141024688,-120.034389760331 5.69579474762609E+017,negative,0.6897,Lost Luggage,0.6897,United,DangVanda,0,"@united, no. Re-booked with American and United said they'd transfer our bags to them.",2015-02-22 11:28:23 -0800,35.8616791895392,-119.903907012758 5.69578942543372E+017,negative,1,Late Flight,0.6733,United,particularmolly,0,@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.,2015-02-22 11:26:16 -0800,35.892655841771,-119.894320933966 5.69578441508459E+017,negative,1,Customer Service Issue,0.6425,United,_Charette_,0,@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed,2015-02-22 11:24:17 -0800,40.791119489497,-119.032888876305 5.69578005430985E+017,negative,1,Customer Service Issue,0.6413,United,karenmel,0,@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess,2015-02-22 11:22:33 -0800,36.3229986214552,-119.5337749049 5.69577959440257E+017,neutral,0.6559,,0,United,tmccartney,0,@united Name correct on original confirmation but spelled wrong on check-in reminder. First name and MI run together. Cause for concern?,2015-02-22 11:22:22 -0800,39.2511652886221,-119.683751203585 5.69577455176049E+017,negative,1,Flight Attendant Complaints,0.6684,United,vickis_secrets,0,@united more people would catch their flights if your attendants had more help!,2015-02-22 11:20:22 -0800,40.0384453245918,-119.503116071331 5.69576418855621E+017,negative,1,Lost Luggage,0.3602,United,tyguybye,1,"@United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch",2015-02-22 11:16:15 -0800,35.9313765726313,-118.799112088435 5.69576395778748E+017,negative,1,Customer Service Issue,1,United,daviswb,1,Only 14 biz days (18 calendar) to respond to my inquiry @united ? I hope your standards are universally adopted :-/ #BadCustomerService,2015-02-22 11:16:09 -0800,34.4302009485739,-118.919541876543 5.69574646229684E+017,negative,1,Lost Luggage,1,United,8629Fissile,0,@united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!,2015-02-22 11:09:12 -0800,37.5944658434956,-119.068618119055 5.69574074936123E+017,negative,1,Late Flight,1,United,laurahotaling,0,@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K,2015-02-22 11:06:56 -0800,34.4197693553158,-119.402628148295 5.6957370490205E+017,negative,1,Flight Booking Problems,0.6695,United,KopaKola,0,"@united your website is fucked up. Now instead of a $416 flight I should’ve had yesterday, it’s $514 today. Thanks.",2015-02-22 11:05:28 -0800,37.5732881958319,-119.351377426023 5.6957177235549E+017,negative,1,Customer Service Issue,1,United,aDeniseHuxtable,0,@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid,2015-02-22 10:57:47 -0800,35.7782982082239,-119.224882283612 5.6957164304493E+017,negative,1,Flight Attendant Complaints,0.6593,United,fsherfey,0,"@united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?",2015-02-22 10:57:16 -0800,36.2231672370798,-119.255191400476 5.69570819757752E+017,negative,1,Customer Service Issue,1,United,aDeniseHuxtable,0,@united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I,2015-02-22 10:54:00 -0800,37.4597101344584,-119.342762017528 5.69570644632822E+017,negative,1,Customer Service Issue,1,United,aDeniseHuxtable,0,@united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to,2015-02-22 10:53:18 -0800,35.2661872266387,-118.753211560541 5.69570477410275E+017,neutral,1,,,United,AirLabrador,0,"@united welcome to our world, that's a snow world today. @GooseBayAirport Goose Bay, Labrador, Canada. http://t.co/4kI6Xr67nk",2015-02-22 10:52:38 -0800,37.9820932310071,-119.139454879669 5.69570444027822E+017,negative,1,Flight Booking Problems,0.6742,United,aDeniseHuxtable,0,@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on,2015-02-22 10:52:30 -0800,38.8783025927758,-118.549420370799 5.69570013964689E+017,negative,1,Late Flight,1,United,ideoeric,0,"@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649",2015-02-22 10:50:48 -0800,34.5238137926751,-119.171373821787 5.69569639543542E+017,negative,1,Customer Service Issue,0.6454,United,Jim_Rehbein,0,"@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed",2015-02-22 10:49:18 -0800,34.9306692365546,-118.661291055073 5.69569272898445E+017,negative,1,Flight Attendant Complaints,0.6837,United,gabi1985,0,@united I unfortunately didn't get her name :( she was not nice!,2015-02-22 10:47:51 -0800,34.1224644338612,-120.288466081954 5.69569152312214E+017,negative,1,Bad Flight,0.3666,United,saraholbrook,0,@united what did you do with my seat. International connection. Seriously?,2015-02-22 10:47:22 -0800,35.6124327171199,-119.872176321655 5.69568300528636E+017,positive,1,,,United,OmarMohiuddin,0,@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.,2015-02-22 10:43:59 -0800,35.9008827230404,-119.239406953817 5.69568158584951E+017,negative,1,Lost Luggage,0.6888,United,Bozboyku1,0,@united My bag is lost and I can't get ahold of anyone that can help,2015-02-22 10:43:25 -0800,35.9655339625224,-119.658898410686 5.69568010555433E+017,negative,1,Cancelled Flight,0.6503,United,Eivind_G,0,@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!,2015-02-22 10:42:50 -0800,33.6804979487651,-119.435882446843 5.69567685719102E+017,negative,1,Customer Service Issue,0.6659,United,Eivind_G,0,"@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a ""no show""",2015-02-22 10:41:32 -0800,39.167854251749,-119.9215344467 5.69567167429128E+017,positive,1,,,United,LuisCadena,0,@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!,2015-02-22 10:39:29 -0800,40.7392808691695,-119.487732409168 5.69566252450107E+017,negative,1,Can't Tell,0.6729,United,guichaves1989,0,@united never flying United again! Worst experience ever,2015-02-22 10:35:51 -0800,38.7350104892625,-119.562309315271 5.69566232803803E+017,negative,1,Late Flight,0.7141,United,JoeSchmuck,0,"@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went.",2015-02-22 10:35:46 -0800,35.8400886911242,-119.447855402877 5.6956582257168E+017,neutral,1,,,United,prettytrini22,0,@united tried that. Cannot figure out where to go to get it.,2015-02-22 10:34:08 -0800,39.2404452269623,-118.242485403119 5.69565776010568E+017,negative,1,Lost Luggage,1,United,SCVPools,0,@united cannot direct message you you do not follow us. I want my luggage. Please hep,2015-02-22 10:33:57 -0800,33.3309038574546,-119.569878962929 5.69565328012763E+017,neutral,1,,,United,SamChipperfield,0,@united Did you get your 757 Model?,2015-02-22 10:32:10 -0800,36.5548575317446,-118.916176518994 5.69564671688118E+017,negative,1,Flight Attendant Complaints,0.3395,United,rkvl,0,@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.,2015-02-22 10:29:34 -0800,36.1594618694926,-119.429234407644 5.6956406067864E+017,negative,1,Late Flight,0.3619,United,LMSNaomi,1,@united we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service,2015-02-22 10:27:08 -0800,34.247643743637,-120.35134179097 5.69563698374652E+017,negative,0.6731,Customer Service Issue,0.3371,United,SCVPools,0,@united direct messages not going through please help,2015-02-22 10:25:42 -0800,35.4687878286171,-119.820844004261 5.69562383489896E+017,neutral,0.694,,0,United,djsox5,0,"@United why not charge for 2nd carryon instead of checked bag? Less jockeying for overhead space, happier passengers, more ontime departures",2015-02-22 10:20:28 -0800,35.6865286837786,-118.187815422849 5.69562147279254E+017,negative,0.6515,Flight Booking Problems,0.6515,United,DanVidayo,0,@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app,2015-02-22 10:19:32 -0800,34.8265462038764,-118.363239620323 5.69562133249131E+017,negative,1,Cancelled Flight,0.343,United,LMSNaomi,1,@united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!,2015-02-22 10:19:29 -0800,37.3278505184837,-118.728283598893 5.69561425955332E+017,negative,1,Customer Service Issue,1,United,BBickmire,0,@united Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a,2015-02-22 10:16:40 -0800,38.1160159626138,-119.466368756485 5.6956063395761E+017,positive,0.3551,,0,United,swolfhoops,0,@united will do. Just need to get CVG.... and my bag too. Thanks,2015-02-22 10:13:31 -0800,38.4334731167725,-119.390283293449 5.69560154619965E+017,negative,1,Customer Service Issue,0.3522,United,BenHabbel,0,"@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium.",2015-02-22 10:11:37 -0800,39.3954210096101,-119.187579464165 5.69559734199722E+017,negative,1,Lost Luggage,1,United,8629Fissile,0,@united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!,2015-02-22 10:09:57 -0800,37.60653948494,-119.125884970435 5.69559433887527E+017,neutral,0.6617,,0,United,Lmuschel,0,@united doesn't purchasing ticket with a united card give me priority boarding ?,2015-02-22 10:08:45 -0800,40.4722004707316,-119.788092207039 5.69558713079443E+017,negative,1,Late Flight,1,United,LMSNaomi,0,"@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai",2015-02-22 10:05:53 -0800,36.6647331570667,-119.39575333489 5.69558589628502E+017,negative,0.6927,Can't Tell,0.6927,United,4geiger,0,@united so what's the solution?,2015-02-22 10:05:24 -0800,35.8341229269433,-119.262006644293 5.69557763094917E+017,negative,1,Late Flight,0.6737,United,SCBruinsfan,0,@united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted?,2015-02-22 10:02:07 -0800,40.4670704679523,-119.812798959418 5.69557756597776E+017,negative,1,Customer Service Issue,0.3505,United,HoustonBlueMan,0,@united no. I need you to have more than 2 agents at check in.,2015-02-22 10:02:05 -0800,35.6118803538665,-120.481398341182 5.69556796525969E+017,negative,1,Flight Attendant Complaints,1,United,BenHabbel,0,@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper,2015-02-22 09:58:16 -0800,36.0868192245421,-119.384059793254 5.69556131078476E+017,positive,1,,,United,WilliGranny,0,"@united we got it, thanks.",2015-02-22 09:55:38 -0800,33.4874799542659,-119.105308474463 5.69555174252896E+017,negative,1,Cancelled Flight,0.6421,United,Eivind_G,0,@united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do..,2015-02-22 09:51:50 -0800,35.1971746252864,-118.8334061661 5.69555146562081E+017,positive,0.6633,,,United,Eivind_G,0,"@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam",2015-02-22 09:51:43 -0800,37.1745666638469,-119.279706354967 5.69554937744486E+017,negative,1,Flight Attendant Complaints,0.6952,United,HoustonBlueMan,0,@united severely under staffed at Iah.,2015-02-22 09:50:53 -0800,38.2891387094383,-119.243936905481 5.69554916064285E+017,positive,1,,,United,FrontRowEc,0,@united amazing hospitality and helpfulness from Anthony Lastella. Great staff 👏👏👏✈️ def flying #united again.,2015-02-22 09:50:48 -0800,36.5269769561991,-119.60199522463 5.6955481553929E+017,negative,1,Late Flight,1,United,mitchheard,0,@united this 2 hr delay is a vacation buzzkill,2015-02-22 09:50:24 -0800,38.1349668571744,-119.425569985529 5.69553741222953E+017,positive,1,,,United,201Chef,0,"@united just touched down in Miami - not too far off , Nicely done united 👍",2015-02-22 09:46:08 -0800,38.4043761760948,-119.210388039434 5.695523748823E+017,neutral,1,,,United,Laura_GomezRod,0,@united what's the status of flight 1008 Bogotá-Houston?,2015-02-22 09:40:42 -0800,39.9667958964643,-119.032680245319 5.69551241967067E+017,negative,1,Customer Service Issue,1,United,BBickmire,0,@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1,2015-02-22 09:36:12 -0800,36.786135229972,-119.456596117733 5.69550779520033E+017,neutral,1,,,United,opjebekrol,0,@united Is a snowboard boot bag included in the standard checked baggage next to the snowboard bag?,2015-02-22 09:34:22 -0800,37.3367687314146,-119.061826190231 5.69550676784579E+017,negative,1,Bad Flight,1,United,jrdurante,0,"@united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs",2015-02-22 09:33:57 -0800,34.0499055276032,-119.498412898807 5.69550290753446E+017,negative,1,Bad Flight,0.6686,United,patrickbeiers,0,@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues,2015-02-22 09:32:25 -0800,34.5171266771918,-119.488185279378 5.69548316700254E+017,positive,0.6556,,,United,toinecl,0,"@united it was very comfortable, now waiting for our luggage",2015-02-22 09:24:35 -0800,38.0743904279748,-119.112502106369 5.69547989007647E+017,neutral,0.6659,,,United,D_WaYnE_01,0,"@united getting ready to book a flight to San Juan. Was wondering, Does United waive baggage fees for military personnel. Thanks.",2015-02-22 09:23:16 -0800,36.2874412568144,-120.238493265854 5.69546412121203E+017,negative,1,Late Flight,1,United,LMSNaomi,1,"@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming",2015-02-22 09:17:00 -0800,39.759863911009,-119.582155217486 5.69545805826167E+017,positive,0.3512,,0,United,worldknits,0,@united thank you,2015-02-22 09:14:36 -0800,37.5131140591976,-119.989538499428 5.6954487380999E+017,positive,1,,,United,emmarosewright,0,@united finally got through and they were very helpful. Appreciate it!,2015-02-22 09:10:54 -0800,37.7784393360228,-119.450689132651 5.69544819510346E+017,neutral,1,,,United,WayneMAaron,0,@united pls follow for DM,2015-02-22 09:10:41 -0800,38.8754762091385,-119.191889174857 5.69544742595391E+017,neutral,1,,,United,starbeer,0,"@united ah, that would explain why crew didn't seem particularly distressed when we pointed it out. It was a little startling at first.",2015-02-22 09:10:22 -0800,35.0032905492829,-119.293384268044 5.69544732780556E+017,negative,1,Flight Attendant Complaints,0.6637,United,WayneMAaron,0,@united not for me. I am on another Ua flight 2 gates down that was held 15 mins for cnx pax.,2015-02-22 09:10:20 -0800,36.0174982547239,-119.648183102967 5.69544730184262E+017,neutral,0.6871,,0,United,WilliGranny,0,@united can you assign seats,2015-02-22 09:10:19 -0800,34.9646008760347,-119.765655261086 5.69544350364889E+017,negative,1,Damaged Luggage,0.667,United,4geiger,0,“@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer,2015-02-22 09:08:49 -0800,35.8737927807288,-119.034901311793 5.6954412082738E+017,negative,0.667,Lost Luggage,0.3341,United,4geiger,0,@united not my luggage,2015-02-22 09:07:54 -0800,34.3694370724636,-120.491182495069 5.69543791176258E+017,negative,1,Flight Attendant Complaints,0.6366,United,ImagesbyTLP,0,@united it's boarding time for ua3882 but no crewe,2015-02-22 09:06:36 -0800,32.3497847355969,-119.888875815559 5.69543771181982E+017,neutral,0.6388,,,United,Nick_Delray,0,@united just added one. Ty,2015-02-22 09:06:31 -0800,39.1050899435349,-119.496041400309 5.69541848877957E+017,positive,0.6644,,0,United,greghm88,0,@united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow,2015-02-22 08:58:53 -0800,36.6489680172287,-119.00420356038 5.69541591586644E+017,neutral,1,,,United,WayneMAaron,2,@united. Pls hold UA2066 for 9 cnx pax frm UA6194. All runners. A 5 min hold will save 2 fam frm miscnx. Pls. Twitter is watching.,2015-02-22 08:57:51 -0800,38.1059856142902,-118.941599401926 5.69540963091259E+017,negative,1,longlines,0.66,United,Nick_Delray,0,@united no way one person is working entire security checkpoint in EWR 🆖,2015-02-22 08:55:21 -0800,36.9799502611714,-119.433638548187 5.69539834131444E+017,positive,0.6846,,,United,LisaGetz1,0,@united THANK YOU!,2015-02-22 08:50:52 -0800,36.2480344481522,-119.949465592921 5.69539000312189E+017,negative,1,Late Flight,0.6806,United,jeisensc,0,@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF,2015-02-22 08:47:33 -0800,35.6693192117802,-118.7465637005 5.69538770808267E+017,negative,1,Cancelled Flight,1,United,greghm88,0,@united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?,2015-02-22 08:46:39 -0800,38.2089130176586,-118.71930757702 5.69538703732773E+017,negative,1,Lost Luggage,0.678,United,kidang,0,@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.,2015-02-22 08:46:23 -0800,35.3817574159565,-120.185035538828 5.6953817150935E+017,negative,1,Late Flight,1,United,dkosi2,0,@united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL,2015-02-22 08:44:16 -0800,36.9248434571761,-119.278191053474 5.69537571685925E+017,neutral,1,,,United,WayneMAaron,0,@united pls follow for DM.,2015-02-22 08:41:53 -0800,35.5828539589143,-119.800672621128 5.69535507815903E+017,negative,1,Late Flight,0.6752,United,drr51664,0,@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable,2015-02-22 08:33:41 -0800,36.5569910026061,-119.009940964005 5.69535503827018E+017,negative,1,Customer Service Issue,1,United,worldknits,0,@united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened?,2015-02-22 08:33:40 -0800,36.7663651020981,-119.206288941595 5.69534882952716E+017,negative,1,Flight Attendant Complaints,1,United,drr51664,0,@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2,2015-02-22 08:31:12 -0800,38.635450979263,-119.166332948399 5.6953426813066E+017,negative,1,Late Flight,0.6769,United,jeisensc,0,@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi,2015-02-22 08:28:45 -0800,36.4537051770467,-119.982150826832 5.69534175973396E+017,negative,1,Cancelled Flight,0.6814,United,CressM,0,@united I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand,2015-02-22 08:28:23 -0800,39.5506939281091,-118.972396080984 5.69533799815631E+017,negative,1,Cancelled Flight,0.3514,United,scottychadwick,0,@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService,2015-02-22 08:26:53 -0800,35.177481402978,-120.100614760167 5.6953231071608E+017,negative,1,Late Flight,1,United,ajbohman,0,@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate,2015-02-22 08:20:58 -0800,33.6720759895448,-119.75475839022 5.69532005320253E+017,negative,1,Cancelled Flight,1,United,LaHauser,0,"@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting",2015-02-22 08:19:46 -0800,34.3803627162787,-118.912119364573 5.69531988702577E+017,negative,1,Lost Luggage,0.684,United,plazaroff,0,@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.,2015-02-22 08:19:42 -0800,37.3646911096758,-119.08573024369 5.69531969110975E+017,positive,1,,,United,KapuriaMd,0,@united worked out after all. Thanks for your immediate reply!!,2015-02-22 08:19:37 -0800,39.5814464493522,-119.980885860774 5.69531827989455E+017,negative,1,Customer Service Issue,0.6539,United,jasminhunter,0,@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain,2015-02-22 08:19:03 -0800,37.4257933551312,-119.056540261055 5.69531484903772E+017,neutral,0.6753,,0,United,allen_crawford,0,"@united It was 3387. But we helped you with the weight issue, took your vouchers, and hopped on a @Delta flight instead. #winwin",2015-02-22 08:17:42 -0800,36.4314102074115,-119.611028731938 5.69531274991239E+017,negative,1,Late Flight,1,United,newguymeltz,0,"@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together",2015-02-22 08:16:51 -0800,39.1895442403179,-119.569003716531 5.69531010167251E+017,negative,1,Cancelled Flight,0.7007,United,czamkoff,1,@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!,2015-02-22 08:15:48 -0800,40.9251385906114,-119.515192518907 5.69530483022963E+017,negative,0.6738,Customer Service Issue,0.6738,United,jasminhunter,0,@united this customer service experience will be tweeted for quality assurance.,2015-02-22 08:13:43 -0800,35.7882162570047,-119.061920123476 5.69529789100507E+017,negative,1,Cancelled Flight,0.3503,United,czamkoff,0,@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!,2015-02-22 08:10:57 -0800,36.9094560586388,-119.092591272616 5.69529608862876E+017,neutral,1,,,United,BenHabbel,0,@united can you put Russell Daiber (on same ticket) as well into premium Eco? Appreciated!,2015-02-22 08:10:14 -0800,35.996865633388,-119.388973856905 5.69528923769299E+017,neutral,1,,,United,RJordan47,0,@united can you get me to okc from Sacramento today. Dfw is now closed,2015-02-22 08:07:31 -0800,32.9694248800553,-119.834571436031 5.69528348126216E+017,negative,1,Cancelled Flight,1,United,cryancox,0,@united any chance you could help rebook?? My flight Cancelled Flightled,2015-02-22 08:05:14 -0800,35.7722836104209,-118.766763020022 5.69527975252767E+017,neutral,0.667,,0,United,YaDurak,0,"@united Out of curiosity, when a flight is arranged, are pilots notified? There are a lot of ""pilots haven't arrived yet"" announcements.",2015-02-22 08:03:45 -0800,35.1586007664729,-119.647903656436 5.69527524323152E+017,neutral,0.6543,,0,United,patrick_maness,0,@united Yes. To Boston. I was going to Providence.,2015-02-22 08:01:57 -0800,37.1089837071273,-119.728456281363 5.69526800767984E+017,negative,1,Cancelled Flight,0.6871,United,AdamDonkus,0,@united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws,2015-02-22 07:59:05 -0800,37.8101120513741,-118.563924872124 5.69526294477726E+017,neutral,0.6601,,,United,juansequeda,0,@united how are conditions in BOS today? I'm in UA994. Everything appears to be in time but I wanted to check.,2015-02-22 07:57:04 -0800,34.5098811859012,-119.21028704592 5.69526172335223E+017,neutral,1,,,United,ATL_Attorney,0,@united same day flights,2015-02-22 07:56:35 -0800,38.492997914145,-119.608429645041 5.69526143730078E+017,negative,1,Customer Service Issue,0.6813,United,ATL_Attorney,0,@united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr,2015-02-22 07:56:28 -0800,35.3308879009386,-119.059833955864 5.69526070615138E+017,negative,1,Lost Luggage,1,United,Finrz,0,@United give me a direct number I can call regarding my lost baggage immediately.,2015-02-22 07:56:11 -0800,36.9060626683968,-119.160302019973 5.69525760337162E+017,negative,1,Cancelled Flight,0.684,United,ATL_Attorney,0,@united involuntarily bumped your passenger and can't guarantee them another flight for three days!,2015-02-22 07:54:57 -0800,38.4347855863183,-119.052074046762 5.69525690950816E+017,negative,1,Customer Service Issue,0.3725,United,ATL_Attorney,0,@united Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've,2015-02-22 07:54:40 -0800,35.1849804222631,-120.29582011183 5.69523831460762E+017,negative,1,Cancelled Flight,1,United,czamkoff,0,"@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!",2015-02-22 07:47:17 -0800,36.9481181050287,-119.992602328775 5.69523440547291E+017,negative,1,Late Flight,0.6875,United,moss_jas,0,".@united Our newest delay, right now http://t.co/96fTLZWtvO",2015-02-22 07:45:44 -0800,35.8261953707138,-119.70987606707 5.69523231524319E+017,negative,1,Customer Service Issue,0.6796,United,goldsteinmlg,0,"@united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that ""really there are 3 not 4 seats""",2015-02-22 07:44:54 -0800,36.5951053900997,-119.773251462382 5.69522354008805E+017,negative,1,Customer Service Issue,1,United,goldsteinmlg,0,@united 50 min on hold trying to book award flight because site errors out. Agents ask for my pin to see platinum availability??? badbadbad,2015-02-22 07:41:25 -0800,34.2977242378687,-120.604782143158 5.69522040547385E+017,negative,1,Can't Tell,1,United,StregaHorn,0,@united is a joke. Lots of angry people at IAH this AM.,2015-02-22 07:40:10 -0800,38.1000614980981,-119.558401004349 5.69521863891804E+017,neutral,0.6642,,0,United,CressM,0,@united I6EP18,2015-02-22 07:39:28 -0800,35.1588828736844,-120.080636728705 5.6952110173644E+017,negative,1,Customer Service Issue,0.3618,United,BenHabbel,0,@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy),2015-02-22 07:36:26 -0800,33.4262502317596,-119.309871000132 5.6952108112563E+017,negative,1,Customer Service Issue,0.6703,United,bushth07,0,"@united Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?",2015-02-22 07:36:21 -0800,35.9684681729649,-120.10688746546 5.69520712379052E+017,neutral,1,,,United,worldknits,0,@united DM'ed you,2015-02-22 07:34:53 -0800,37.8843458914147,-119.820746262865 5.69520425312633E+017,positive,1,,,United,JeremyAllynAmes,0,"@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back.",2015-02-22 07:33:45 -0800,37.779529359679,-119.66340618272 5.69518979103924E+017,neutral,0.64,,0,United,throthra,0,@united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir,2015-02-22 07:28:00 -0800,38.6460138473336,-119.894649771133 5.69518596231008E+017,neutral,1,,,United,ericdUX,0,@united Flight 1547 CMH to ORD just arrived at gate. Next segment to YVR already boarding. Will they hold it?,2015-02-22 07:26:29 -0800,39.8621892723923,-120.067145954095 5.6951748410291E+017,negative,1,Late Flight,0.7092,United,throthra,0,"@united right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?",2015-02-22 07:22:03 -0800,36.6756834053405,-119.313342385021 5.69517360828146E+017,negative,1,Customer Service Issue,0.6939,United,RJordan47,0,@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight,2015-02-22 07:21:34 -0800,37.0762654970684,-119.004989689159 5.69517323180237E+017,negative,1,Late Flight,1,United,laurahotaling,0,@united Delayed more and more these days. MCO > IAD. Fingers crossed I make my connection home to Albany. #united1K,2015-02-22 07:21:25 -0800,33.3484859341631,-119.427968254025 5.6951696996939E+017,negative,1,Bad Flight,0.3529,United,NosihtamInc,0,"@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada",2015-02-22 07:20:01 -0800,38.2664609039309,-118.709291491212 5.69516852805808E+017,negative,1,Customer Service Issue,0.6308,United,KapuriaMd,0,@united I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed.,2015-02-22 07:19:33 -0800,38.8396845218198,-118.724045915335 5.6951673616205E+017,positive,1,,,United,3speed,0,@united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD,2015-02-22 07:19:05 -0800,36.5000924217109,-118.382190025597 5.69516566380876E+017,negative,1,Damaged Luggage,1,United,NosihtamInc,0,@united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time,2015-02-22 07:18:25 -0800,38.1538512007383,-119.83280220942 5.69515688898875E+017,negative,1,Flight Attendant Complaints,0.6657,United,NosihtamInc,0,"@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here",2015-02-22 07:14:55 -0800,36.4019246941781,-119.664764395781 5.69515118125408E+017,negative,0.6854,Can't Tell,0.3596,United,GusSpaulding,0,@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail,2015-02-22 07:12:39 -0800,36.6809625821704,-119.083338172378 5.6951475084279E+017,negative,1,longlines,0.682,United,worldknits,0,@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel,2015-02-22 07:11:12 -0800,34.7616369334531,-118.909808144185 5.69514430393913E+017,negative,1,Cancelled Flight,1,United,czamkoff,1,@united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!,2015-02-22 07:09:55 -0800,34.5459163891479,-119.469112783169 5.6951412449058E+017,neutral,0.6365,,0,United,roryfreeman87,0,@united with about 25 people trying to get on flights,2015-02-22 07:08:42 -0800,38.7677765358046,-120.135725231605 5.69514063019053E+017,negative,1,Can't Tell,0.667,United,DanielPaulEller,0,"@united, more lies... http://t.co/BEqoTLNugc",2015-02-22 07:08:28 -0800,35.4350070998506,-119.046629005527 5.69514001450672E+017,negative,1,Customer Service Issue,1,United,roryfreeman87,0,@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..,2015-02-22 07:08:13 -0800,35.9420241379992,-119.926128530885 5.69513811285311E+017,negative,1,Late Flight,0.7143,United,BuickJohnc,0,@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired,2015-02-22 07:07:28 -0800,34.4692965404708,-118.077569700143 5.69513703722394E+017,positive,1,,,United,Angry_VBK,0,@united thank you,2015-02-22 07:07:02 -0800,38.2629374323462,-119.834660348921 5.69513498016924E+017,negative,1,Can't Tell,0.6633,United,DanielPaulEller,0,"@united, I don't believe that you do.. http://t.co/7z3GqEBfK2",2015-02-22 07:06:13 -0800,34.6078307939711,-118.862967577277 5.69513049507246E+017,neutral,0.6292,,0,United,craigsmail,0,@united can you change DKYDE6 to 4583>36 on 2/23 instead of 3636>606>36; original reservation was for 4404>36 yesterday but was Cancelled Flightled.,2015-02-22 07:04:26 -0800,34.5393629327926,-119.691512932208 5.69512714961363E+017,negative,1,Late Flight,1,United,KapuriaMd,0,"@united : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks",2015-02-22 07:03:06 -0800,38.4587811097381,-119.692200417956 5.69512239344054E+017,negative,1,Bad Flight,0.3531,United,pawenrick,0,@united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!,2015-02-22 07:01:13 -0800,37.1908638850433,-118.816755768209 5.69510828023489E+017,negative,0.6734,Late Flight,0.6734,United,throthra,0,@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta,2015-02-22 06:55:37 -0800,37.0919860394832,-118.973421420094 5.69508903735546E+017,negative,0.6989,Customer Service Issue,0.6989,United,throthra,0,@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.,2015-02-22 06:47:58 -0800,38.0396062213647,-119.776672813508 5.69508469088387E+017,negative,1,Late Flight,1,United,201Chef,0,@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/,2015-02-22 06:46:14 -0800,35.467709499496,-119.026651879351 5.69508282995487E+017,negative,1,Can't Tell,0.6556,United,DanielPaulEller,0,@united fuck you for not caring 😢,2015-02-22 06:45:30 -0800,36.3751068190328,-119.867292517517 5.69507834930442E+017,negative,0.6697,Can't Tell,0.3394,United,ljsbrooks,0,"@united its been five days, I'm just asking you to clarify your policy on car seats. I don't want to have to take this higher up.",2015-02-22 06:43:43 -0800,37.4473050464186,-119.272341305208 5.6950719705226E+017,neutral,1,,,United,Angry_VBK,0,@united question. Are departure times based off eastern central time or the time zone your actually in?,2015-02-22 06:41:11 -0800,40.7649899959404,-119.483616337405 5.69507060209091E+017,positive,0.6987,,,United,auciello,0,Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH,2015-02-22 06:40:38 -0800,39.0184413278469,-118.969923413014 5.69506670189138E+017,negative,0.6473,Lost Luggage,0.6473,United,szymanski_t,0,@united if you lost my belongings then BE HONEST!,2015-02-22 06:39:05 -0800,38.9873666974236,-120.107775826905 5.69505479795327E+017,negative,0.3533,Cancelled Flight,0.3533,United,CoachMcRoberts,0,@united Back at the Denver airport and ready for round two today. Ready to get home!,2015-02-22 06:34:21 -0800,37.2077122659334,-118.789686312548 5.69505407862903E+017,negative,0.7099,Customer Service Issue,0.7099,United,21stCenturyMom,0,@united of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll,2015-02-22 06:34:04 -0800,38.2356373135224,-119.017588857278 5.69504786879529E+017,negative,1,Customer Service Issue,0.6662,United,szymanski_t,0,@united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!,2015-02-22 06:31:36 -0800,39.4848628843151,-119.169621117538 5.69504366006133E+017,negative,1,Lost Luggage,1,United,Therobertlewin,0,@united @delta lost my luggage from ATL to hdn luggage in denver and said @united will deliver my luggage to HDN airport claim# hdndl11785,2015-02-22 06:29:56 -0800,36.6785681846133,-118.67697574362 5.69504330551861E+017,negative,1,Lost Luggage,1,United,szymanski_t,0,@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!,2015-02-22 06:29:47 -0800,34.7065060005705,-120.273207894703 5.69504232971362E+017,neutral,1,,,United,FlyChristo,0,"@united Was on NH10 on United ticket, rerouted to IAD due to weather in JFK. Can you get us home on United 5713 or 3277?",2015-02-22 06:29:24 -0800,38.0175564484163,-119.778732297448 5.69504176306332E+017,negative,1,Late Flight,1,United,bushth07,0,"@united Thank you for wasting my time & money. Not only will I now arrive 5 hours Late Flight to my destination, but...",2015-02-22 06:29:11 -0800,34.0933430466567,-119.558122289752 5.69504172011356E+017,negative,1,Lost Luggage,1,United,szymanski_t,0,@United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you!,2015-02-22 06:29:10 -0800,36.0212162812618,-119.907921552394 5.69503938690585E+017,negative,1,Customer Service Issue,0.658,United,szymanski_t,0,@United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?,2015-02-22 06:28:14 -0800,35.4306239177151,-119.412037557535 5.69503745974903E+017,negative,1,Lost Luggage,1,United,szymanski_t,0,@united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!,2015-02-22 06:27:28 -0800,40.4556550137672,-118.912007711155 5.6950364967775E+017,negative,1,Can't Tell,1,United,throthra,0,"@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks",2015-02-22 06:27:05 -0800,36.5740459708874,-119.335133951656 5.69503367757754E+017,negative,1,Customer Service Issue,1,United,szymanski_t,0,@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!,2015-02-22 06:25:58 -0800,37.5132260020418,-119.804251859175 5.69503165713949E+017,negative,1,Can't Tell,0.6715,United,szymanski_t,0,@united I have never been mislead by a company as many times as I have this week by United Airlines!,2015-02-22 06:25:10 -0800,34.6753655292261,-118.609611750361 5.69502953851253E+017,negative,1,Can't Tell,0.6723,United,szymanski_t,0,@united I would never fly United Airlines again!,2015-02-22 06:24:19 -0800,35.1133444786018,-119.060205270114 5.69502909093646E+017,negative,1,Late Flight,0.6774,United,kaf_silva,0,@united I am still in the airport waiting for my flight.,2015-02-22 06:24:09 -0800,34.4642406456904,-119.380223996981 5.69502869243736E+017,negative,1,Lost Luggage,1,United,szymanski_t,0,@united your airline has been telling me that my luggage is one hour away from my destination for 5 days!,2015-02-22 06:23:59 -0800,37.512075682916,-119.096743836843 5.69502353797173E+017,negative,1,Late Flight,0.6505,United,jlongoria21,0,@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow,2015-02-22 06:21:56 -0800,38.2303397585529,-119.561738582787 5.69501080607814E+017,positive,1,,,United,siobhanvivian,0,@united just did! Thank you!,2015-02-22 06:16:53 -0800,40.1650267362127,-118.798158882506 5.69500986638799E+017,positive,1,,,United,GreenkidspenWRA,0,@united thank you!,2015-02-22 06:16:30 -0800,35.2573282068797,-120.101993766692 5.6950036065151E+017,negative,1,Cancelled Flight,1,United,greghm88,0,"@united Cancelled Flights your flight then sends you an email saying ""think about your next flight..."" #customer #outrage http://t.co/KkwiwI97A4",2015-02-22 06:14:01 -0800,38.5491096915317,-120.209016523678 5.69500030459118E+017,negative,1,longlines,1,United,jeisensc,0,"@united did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers",2015-02-22 06:12:42 -0800,34.4285452904694,-119.737762311391 5.69499434633048E+017,negative,0.6939,Cancelled Flight,0.3469,United,BenHabbel,0,@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!,2015-02-22 06:10:20 -0800,34.8248306111497,-119.457012026969 5.69499431369892E+017,neutral,0.6362,,0,United,_Charette_,0,@united we need a new flight to Tucson,2015-02-22 06:10:19 -0800,38.9670343852317,-119.704730544557 5.69497995445559E+017,negative,1,Can't Tell,0.6838,United,EmmeliePickett,0,@united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.,2015-02-22 06:04:37 -0800,35.163106653682,-118.287779605937 5.69497092655346E+017,negative,1,longlines,0.6849,United,DanielPaulEller,0,"@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better.",2015-02-22 06:01:02 -0800,34.3963450580786,-118.769241775048 5.6949703132203E+017,negative,1,Bad Flight,1,United,fctry,0,@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY,2015-02-22 06:00:47 -0800,38.3721571425406,-119.352230527973 5.69496936157487E+017,negative,1,Customer Service Issue,1,United,betorides,0,@united no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?,2015-02-22 06:00:24 -0800,38.9805594058029,-120.022472453525 5.69496919036305E+017,negative,1,Bad Flight,1,United,ajbohman,0,@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta,2015-02-22 06:00:20 -0800,36.2984537138736,-118.423689567497 5.69496828376322E+017,negative,1,Cancelled Flight,0.6497,United,mahrruk,0,"@united I would understand if weather was the issue, but bc of airline maintenance I had to sleep on an airport floor and lose an entire day",2015-02-22 05:59:59 -0800,38.1138562043355,-119.004844016145 5.69495111337275E+017,positive,1,,,United,DaRenton,0,@united I am - thank you!,2015-02-22 05:53:09 -0800,38.4602565043707,-119.437721536469 5.69493640990626E+017,negative,1,Late Flight,1,United,_Charette_,0,@united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491,2015-02-22 05:47:19 -0800,38.1182735086897,-119.114890435261 5.69491817600655E+017,negative,0.6701,Customer Service Issue,0.6701,United,wamo66,0,@united @wamo66 after 2 hours and 20 minutes most of which I was on hold I was able to get the Cancelled Flightled flight changed to Delta.,2015-02-22 05:40:04 -0800,36.5871243332836,-119.292773317404 5.69491456173478E+017,negative,1,Cancelled Flight,1,United,PubliusTX,0,"@united no, ua 6 finally Cancelled Flighted after hrs of delay. The replacement flight leaves Late FlightR than this one was scheduled tomorrow. Not cool.",2015-02-22 05:38:38 -0800,36.9012208298153,-118.350378845904 5.69491346647446E+017,neutral,0.6804,,0,United,Potter_Who,0,@united sister & BIL stuck in Detroit desperately need to be in Florida flying w/ @USAirways is there anything you can do?,2015-02-22 05:38:12 -0800,38.0149420035624,-119.157534865287 5.69491334643347E+017,negative,1,Flight Booking Problems,1,United,ohsweet_melissa,0,@united overbooked by FIFTY people?!? the worst.,2015-02-22 05:38:09 -0800,38.0734269485129,-119.398627508563 5.69491295766344E+017,negative,0.6586,Customer Service Issue,0.6586,United,RodahlLL,0,@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is.,2015-02-22 05:38:00 -0800,36.4623820677653,-120.162387259876 5.69491079952642E+017,negative,0.6768,Customer Service Issue,0.3434,United,kaf_silva,0,@united I would like to know what is the easiest way to get a refund.,2015-02-22 05:37:08 -0800,38.0350652876595,-118.493388928432 5.69490499377062E+017,negative,0.6768,Late Flight,0.3388,United,siobhanvivian,0,"@united help me, united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?",2015-02-22 05:34:50 -0800,37.970598691819,-119.023241379254 5.69490420356375E+017,negative,0.6821,Bad Flight,0.6821,United,sap_geek,0,@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here,2015-02-22 05:34:31 -0800,38.5129652847674,-119.015872592158 5.69489032100614E+017,neutral,0.6416,,0,United,anil_arca,0,@united I just sent to you.,2015-02-22 05:29:00 -0800,34.5333252521816,-119.421445625411 5.69488705146069E+017,negative,1,longlines,0.7057,United,KP_DR_RAMOS,0,"@united your service need work - check out this Bush airport ""customer service line"" last nt #unitedagainstunited http://t.co/g00sAozgtv",2015-02-22 05:27:42 -0800,37.1798012863923,-120.15884636688 5.69487167191425E+017,negative,0.6596,Customer Service Issue,0.6596,United,Whosgunz,0,"@united you realize you've said this already. At least last time you asked if I needed ""help""",2015-02-22 05:21:35 -0800,36.9896562371009,-119.071295735739 5.69487156399378E+017,negative,0.6989,Late Flight,0.6989,United,robbid,0,@united Thanks. This one was delayed an hour and a half prior to scheduled departure.,2015-02-22 05:21:33 -0800,38.2619970353592,-119.949746007807 5.69484965055832E+017,negative,1,Customer Service Issue,1,United,ahaeder,0,"@united Also, your phone customer service is almost useless. http://t.co/Mb3bJwGOAp",2015-02-22 05:12:50 -0800,33.9621668308225,-119.10797458063 5.69484788404322E+017,negative,1,Lost Luggage,1,United,traceyabbywhite,0,@united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold,2015-02-22 05:12:08 -0800,38.6676050180236,-120.011985829972 5.69484671672652E+017,negative,1,Cancelled Flight,1,United,ahaeder,0,"@united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting.",2015-02-22 05:11:40 -0800,38.3459801093363,-118.709504362779 5.69484085397058E+017,negative,0.6556,Late Flight,0.6556,United,sap_geek,0,@united can you not get the first flight of the day off the ground on time? #1531. Let's go.......,2015-02-22 05:09:21 -0800,39.3399855391712,-119.823872940723 5.69483390581383E+017,positive,1,,,United,houckie,0,@united thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5,2015-02-22 05:06:35 -0800,35.9314632710011,-119.444076037899 5.69481897203495E+017,negative,1,Customer Service Issue,1,United,robbid,0,@united What does delayed due to Customer Service mean for UA761?,2015-02-22 05:00:39 -0800,40.1492734969028,-120.750062982304 5.69481676893622E+017,negative,1,Bad Flight,0.6659,United,SagiRoi,0,@united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel,2015-02-22 04:59:46 -0800,37.1581216817593,-119.605617262236 5.69481213016023E+017,negative,0.6513,Late Flight,0.3469,United,jpfox13,0,@united flight #1 no luck on #standby,2015-02-22 04:57:56 -0800,39.3525267876854,-118.283056987631 5.6948069378234E+017,neutral,1,,,United,gwp22183,0,"@united Do you have plans for an iPad app? The iPhone app is great, but on the iPad you have to flip the iPad. Is there a beta? Tks.",2015-02-22 04:55:52 -0800,34.5660549732978,-119.724678323293 5.69480220203475E+017,neutral,1,,,United,jessehaines,0,"@united I tried. We were hung up on, twice. After speaking with someone, then put on hold for 45 minutes. No resolution.",2015-02-22 04:53:59 -0800,39.3818125571657,-119.888052231883 5.69480043853947E+017,negative,1,Can't Tell,0.7099,United,mwbotelho,0,"@united I'm not sure it will have ""next time""...",2015-02-22 04:53:17 -0800,36.7846161979391,-119.241937504307 5.69478901166055E+017,negative,1,Can't Tell,0.6632,United,svhlatky,0,@united now the weight restriction? 'We'll try to get as many of you as we can on this plane',2015-02-22 04:48:45 -0800,37.565253569444,-119.032164808042 5.69478023679906E+017,positive,0.3368,,0,United,21stCenturyMom,0,"@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO",2015-02-22 04:45:15 -0800,36.0797321939024,-118.480900663412 5.69477178703909E+017,negative,0.6392,Can't Tell,0.6392,United,cedraughn,0,@united you a bish,2015-02-22 04:41:54 -0800,38.8425779651098,-120.257791598074 5.69476889313563E+017,neutral,0.6863,,,United,docambrose97,0,@united Thanks! Good to know.,2015-02-22 04:40:45 -0800,37.1760098751677,-119.87478082058 5.69476281974133E+017,neutral,0.6721,,,United,meigheyburn,0,@united okay. Thanks.,2015-02-22 04:38:20 -0800,35.5840198822124,-119.498612602912 5.69475909226402E+017,negative,1,Late Flight,1,United,traceyabbywhite,0,@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.,2015-02-22 04:36:51 -0800,35.4863412915303,-118.775336606702 5.69475306018353E+017,neutral,0.6807,,0,United,LisaKothari,0,"@united Seat 14A, Flight UA895",2015-02-22 04:34:27 -0800,35.2553918674034,-119.174087785393 5.69475245708419E+017,neutral,0.6931,,,United,meigheyburn,0,@united is it on a flight now? Thanks for reply.,2015-02-22 04:34:13 -0800,32.0007548583008,-118.986049209346 5.69475092582789E+017,negative,1,Customer Service Issue,1,United,traceyabbywhite,0,@united is 4:30am and I am in the customer service line trying not to scream. #epicfailunited,2015-02-22 04:33:37 -0800,38.3656844008953,-119.728465287303 5.69475000660423E+017,neutral,1,,,United,meigheyburn,0,@united it can't be delivered. It has to be held there for me to cross the border to pick up. Please don't try to deliver.,2015-02-22 04:33:15 -0800,39.1529941491561,-118.465712261761 5.69474700386046E+017,positive,0.6421,,0,United,docambrose97,0,@united My bag reference ID number is IND43728M. Thanks for looking at it.,2015-02-22 04:32:03 -0800,38.2477132057644,-119.03382372364 5.6947423085466E+017,positive,0.6848,,,United,traceyabbywhite,0,@united one lady helping the 12 of us with luggage,2015-02-22 04:30:11 -0800,38.7918965810274,-119.324124940823 5.69473998519579E+017,negative,1,Late Flight,0.6048,United,traceyabbywhite,0,@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???,2015-02-22 04:29:16 -0800,35.4739730993441,-119.64314661248 5.69473302940373E+017,positive,0.6699,,,United,seb749,0,@united met with agent. All taken care of. Thx for reply,2015-02-22 04:26:30 -0800,35.7480747119557,-120.330826429246 5.69471635163644E+017,positive,1,,,United,Patty_Ell,0,@united @suntoshi I still like you united airlines,2015-02-22 04:19:52 -0800,40.2857216708885,-119.176263761589 5.69471541554979E+017,negative,1,Cancelled Flight,0.6665,United,SagiRoi,0,"@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel",2015-02-22 04:19:30 -0800,38.0124750490608,-119.452867691527 5.69470757673292E+017,negative,1,Lost Luggage,1,United,tu_huynh,0,"@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD",2015-02-22 04:16:23 -0800,37.5631975789513,-119.175530040648 5.69470098534207E+017,neutral,0.6876,,0,United,fabricelion,0,"@united are you looking for European Flight attendants for Paris or Frankfurt? Best, Fabrice",2015-02-22 04:13:46 -0800,41.2556008023006,-119.644140330499 5.69470053348823E+017,negative,1,Cancelled Flight,1,United,DVERandy,1,@united you Cancelled Flightled my flight without notification?,2015-02-22 04:13:35 -0800,36.5465590888477,-119.726424666359 5.69469326547222E+017,negative,0.6811,Late Flight,0.6811,United,jlongoria21,0,"@united since I have an international connection at 9am, I'm hoping for the same thing!",2015-02-22 04:10:42 -0800,36.2393864407978,-119.594288796742 5.69468823625028E+017,neutral,0.6788,,0,United,seb749,0,@united need help. Never got tickets. Conf #ggqzqd,2015-02-22 04:08:42 -0800,36.4576733007646,-118.173143188076 5.6946202317362E+017,neutral,0.6565,,,United,victor_haydin,0,"@united some compensation (e.g. upgrade to higher class for my rescheduled flight to MUC today) will be appreciated, though ;)",2015-02-22 03:41:41 -0800,34.8221738979905,-119.565864195968 5.69461666695524E+017,negative,0.6525,Late Flight,0.3475,United,victor_haydin,0,@united it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room,2015-02-22 03:40:16 -0800,36.3934908227383,-119.97848558126 5.69460417954746E+017,negative,1,Customer Service Issue,1,United,bartha75,0,@united once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?,2015-02-22 03:35:18 -0800,35.8972985470785,-120.413189633516 5.6945971690623E+017,neutral,0.6444,,,United,MichaelJGlasgow,0,"Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til ""U"" are the only ""U"" in the sky. #NewAmericanStinks",2015-02-22 03:32:31 -0800,35.9045066332978,-119.43876073984 5.69459543236874E+017,negative,1,Cancelled Flight,1,United,greghm88,0,@united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?,2015-02-22 03:31:49 -0800,36.0599362339694,-119.252613242711 5.6945714812978E+017,negative,1,Lost Luggage,1,United,meigheyburn,0,@united where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M,2015-02-22 03:22:18 -0800,36.9775529097837,-119.490660678986 5.69456035930485E+017,negative,0.3548,Lost Luggage,0.3548,United,jimbradshaw4,0,@united I know that. Thanks for the standard reply.,2015-02-22 03:17:53 -0800,37.5091027596267,-119.528599510428 5.69454641320063E+017,negative,1,Customer Service Issue,0.6783,United,chivo2089,0,@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you,2015-02-22 03:12:21 -0800,37.6878719377755,-119.613719901371 5.69454437288141E+017,negative,1,Bad Flight,0.6289,United,ahaeder,0,@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.,2015-02-22 03:11:32 -0800,33.8119381292368,-118.856720371471 5.69453313462133E+017,positive,1,,,United,MrTrippe,0,@united thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW,2015-02-22 03:07:04 -0800,36.3577650910025,-118.814857814042 5.69451362687144E+017,negative,1,Cancelled Flight,0.3787,United,throthra,0,"@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports",2015-02-22 02:59:19 -0800,37.9193154507513,-118.812882885626 5.69448465991737E+017,negative,1,Flight Attendant Complaints,0.344,United,MMMarketing2014,0,@united no my concerns were not addressed,2015-02-22 02:47:48 -0800,35.6074025898687,-119.164625653355 5.69445528225718E+017,negative,1,Lost Luggage,0.6875,United,plazaroff,0,@united DUH and done. bag whereabouts unknown. Greeeaat,2015-02-22 02:36:08 -0800,38.644178767437,-119.748650307802 5.69444898660692E+017,negative,1,Late Flight,0.3488,United,throthra,0,"@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks",2015-02-22 02:33:38 -0800,34.049050456949,-119.538749719497 5.6944445666075E+017,negative,1,Customer Service Issue,0.6459,United,throthra,0,"@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA.",2015-02-22 02:31:52 -0800,37.6995989189483,-120.313193530354 5.69441937826165E+017,negative,1,Customer Service Issue,0.6709,United,jaykirell,0,@united @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?,2015-02-22 02:21:52 -0800,40.1016579347036,-120.398402646381 5.69440689253159E+017,negative,1,Lost Luggage,1,United,MaxAbrahms,1,Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?,2015-02-22 02:16:54 -0800,37.2080980694498,-119.470499726333 5.69439706339025E+017,negative,1,Customer Service Issue,1,United,Whosgunz,0,@united you hung up on me again.,2015-02-22 02:13:00 -0800,36.9461128210411,-119.673950233032 5.69439089063281E+017,negative,1,Customer Service Issue,1,United,Whosgunz,0,"@united your ""customer service"" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!",2015-02-22 02:10:33 -0800,37.9694803079766,-119.737330169978 5.69438763115536E+017,negative,1,Flight Attendant Complaints,0.6438,United,Whosgunz,0,@united it's disgusting and unconscionable the treatment I've received tonight.,2015-02-22 02:09:15 -0800,34.845120012161,-119.399764714193 5.69438531686425E+017,negative,1,Customer Service Issue,1,United,Whosgunz,0,@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!,2015-02-22 02:08:20 -0800,36.4316702572438,-119.847326086493 5.69435214717563E+017,negative,1,Late Flight,1,United,joynal03,0,@united @ThisIsCoach Every time my united flight got delayed. this is a big frustration.,2015-02-22 01:55:09 -0800,36.5080237124873,-119.629646955342 5.6943305916826E+017,negative,1,Customer Service Issue,1,United,Whosgunz,0,@united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????,2015-02-22 01:46:35 -0800,38.5184890056928,-119.46745184357 5.69431307152953E+017,negative,1,Lost Luggage,1,United,MaxAbrahms,0,".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it.",2015-02-22 01:39:37 -0800,36.3063384870278,-119.56264573111 5.69428644432618E+017,negative,1,Customer Service Issue,0.6598,United,suntoshi,0,@united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best,2015-02-22 01:29:02 -0800,36.1789543034488,-119.525889545216 5.69428333500375E+017,negative,1,Lost Luggage,0.6837,United,suntoshi,0,"@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,",2015-02-22 01:27:48 -0800,34.0481361210533,-118.95727462654 5.69427993958883E+017,negative,1,Bad Flight,1,United,plazaroff,1,@united 1k member broken seat back broken tv broken light lost bag gee thnx. UA922 awesome job,2015-02-22 01:26:27 -0800,35.4828020746168,-118.987852562839 5.69420890003411E+017,negative,1,Customer Service Issue,1,United,Whosgunz,0,@united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is unreal!!,2015-02-22 00:58:14 -0800,38.3068763444729,-119.620410958923 5.69419949007086E+017,negative,0.6528,Can't Tell,0.6528,United,Whosgunz,0,@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.,2015-02-22 00:54:29 -0800,37.6047430501388,-118.900195195459 5.69418652128297E+017,negative,1,Customer Service Issue,0.696,United,Whosgunz,0,@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.,2015-02-22 00:49:20 -0800,38.0482373655388,-119.581318525341 5.69418497694036E+017,negative,1,Customer Service Issue,1,United,Whosgunz,0,@united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.,2015-02-22 00:48:43 -0800,36.0366795871279,-119.31827508374 5.69418233322873E+017,negative,1,Customer Service Issue,1,United,Whosgunz,0,@united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x.,2015-02-22 00:47:40 -0800,39.2857382632229,-118.778044360516 5.69416650325303E+017,negative,1,Bad Flight,0.3693,United,throthra,0,@united you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA,2015-02-22 00:41:23 -0800,35.5239675600062,-119.434247218426 5.69415643474362E+017,neutral,1,,,United,MissDanaJones,0,@united what's with the layover in Canada from the UA125? Is that scheduled?,2015-02-22 00:37:23 -0800,37.0063414400477,-119.310791954836 5.69415109933531E+017,negative,1,Late Flight,0.6627,United,throthra,0,@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.,2015-02-22 00:35:16 -0800,35.0763961759027,-119.078189675719 5.69415076400243E+017,negative,1,Flight Booking Problems,0.672,United,RoyLe9,0,@united I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?,2015-02-22 00:35:08 -0800,38.6001049247671,-120.040816927633 5.69411383265075E+017,negative,1,Bad Flight,1,United,gregliefooghe,0,@united new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550,2015-02-22 00:20:27 -0800,35.5410596860407,-118.798988848214 5.69407352299848E+017,negative,0.7029,Late Flight,0.3619,United,MarkGilden,0,@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!,2015-02-22 00:04:26 -0800,36.3512379737372,-119.461549250811 5.69404245142856E+017,negative,0.6545,Late Flight,0.6545,United,TimBouhour,0,@united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets,2015-02-21 23:52:05 -0800,38.6001476226868,-119.563132252374 5.69402506792407E+017,negative,1,Lost Luggage,1,United,SCVPools,0,@united where is our luggage,2015-02-21 23:45:11 -0800,37.2526289641056,-120.927169240189 5.69400869768303E+017,negative,0.6856,Late Flight,0.6856,United,mrp,0,@united we just left @flySFO (delayed). http://t.co/XzBAjMiekx,2015-02-21 23:38:40 -0800,37.8252414339919,-118.268836161445 5.69400431002173E+017,neutral,0.6845,,,United,kreespa,0,@united all set. Figured it out at the baggage office!,2015-02-21 23:36:56 -0800,38.9660540724959,-119.299313531289 5.69397314240049E+017,negative,1,Can't Tell,0.7158,United,Finrz,0,@united screws up again...to be expected! NEVER AGAIN!,2015-02-21 23:24:33 -0800,35.8238142689008,-119.237073495168 5.69395649310884E+017,negative,1,Bad Flight,0.6484,United,Ofbikesandbirds,0,@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline...,2015-02-21 23:17:56 -0800,34.7245315846631,-120.101702032328 5.6939231540983E+017,positive,1,,,United,billqamz,0,@united Life goal: complete ✔️,2015-02-21 23:04:41 -0800,33.2191735280383,-119.370414168228 5.69390507526369E+017,neutral,1,,,United,EmilyIsBach,0,@united I have $20 and I'll draw you a super sweet picture of your choosing. Will that get me round-trip to San Diego? 🌴🌴 It's so cold here.,2015-02-21 22:57:30 -0800,34.3971291031354,-118.916721360881 5.69387614265954E+017,negative,1,Cancelled Flight,1,United,RJordan47,0,@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.,2015-02-21 22:46:00 -0800,38.8316117926291,-119.312994788127 5.693858985733E+017,negative,1,Can't Tell,0.3495,United,ChrisJValdez,0,"@united That's called throwing ""loyalty"" out the window and trying to give less awards.",2015-02-21 22:39:11 -0800,38.4459700232315,-118.978322515356 5.69385864712704E+017,negative,1,Lost Luggage,0.6609,United,annnnge,0,"@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??",2015-02-21 22:39:03 -0800,36.4812182356255,-119.591221131631 5.69385784685363E+017,negative,0.6621,Bad Flight,0.3483,United,ChrisJValdez,0,"@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?",2015-02-21 22:38:44 -0800,38.7244102888447,-119.379309373496 5.69385496675295E+017,negative,1,Customer Service Issue,0.6714,United,JSJ35,0,@united that's not an apology. Say it.,2015-02-21 22:37:35 -0800,34.5300857936034,-119.393366539638 5.69383892542738E+017,positive,0.6683,,,United,StephanieWeyant,0,@united Just sent a DM. Thank you for the acknowledgment.,2015-02-21 22:31:13 -0800,35.4837984385997,-118.959992825404 5.69382132231111E+017,neutral,0.6592,,,United,JEOKOO1,0,@united download jeokoo the American app for air travelers,2015-02-21 22:24:13 -0800,38.2705188214142,-119.678901176307 5.69381891809215E+017,negative,1,Customer Service Issue,0.6762,United,Mare_McCoy,0,@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?,2015-02-21 22:23:16 -0800,36.1263421352174,-119.17931944935 5.69380923847909E+017,negative,1,Customer Service Issue,1,United,JSJ35,0,@united no apology? Cool.,2015-02-21 22:19:25 -0800,36.6974355307159,-119.536828693603 5.69380416219709E+017,negative,1,Customer Service Issue,0.3424,United,JSJ35,0,"@united you ask a lot of customers who you routinely screw over. You know that, right?",2015-02-21 22:17:24 -0800,36.6562149930318,-119.331268511483 5.69380122194637E+017,negative,0.6559,Lost Luggage,0.6559,United,annnnge,0,@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...,2015-02-21 22:16:14 -0800,38.9510330503431,-119.566057146735 5.69379756673597E+017,negative,1,Lost Luggage,0.7118,United,annnnge,0,"@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers....",2015-02-21 22:14:47 -0800,36.1902702212549,-119.390484350195 5.69379726562869E+017,negative,1,Late Flight,0.6526,United,JSJ35,0,@united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.,2015-02-21 22:14:40 -0800,36.8444048313417,-120.032678609921 5.69379367077356E+017,negative,1,Flight Attendant Complaints,0.6421,United,AppAmy,0,@united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -> IAH (UA252) #wastedtime,2015-02-21 22:13:14 -0800,34.2242037803248,-118.614121806479 5.69378568628675E+017,negative,1,Customer Service Issue,1,United,mollypriddy,0,@united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool.,2015-02-21 22:10:03 -0800,34.5810284634556,-119.537292778872 5.69376145000391E+017,negative,1,Customer Service Issue,1,United,tweets1971,0,@united we have tried to change our flight THREE times on the phone and got disconnected each time.,2015-02-21 22:00:26 -0800,39.1612423869936,-119.310773583118 5.6937412718782E+017,negative,1,Customer Service Issue,0.704,United,L_Simmons,0,"@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage",2015-02-21 21:52:25 -0800,35.646627747939,-119.26363048138 5.69374011131453E+017,negative,1,Can't Tell,0.3838,United,djMaxM,0,"@united has been showing the same tone deaf video for all these years about how ""wifi is coming!"" Hah.Not before I leave. @VirginAmerica ftw",2015-02-21 21:51:57 -0800,39.289505628297,-118.90947472445 5.69373743698592E+017,neutral,1,,,United,billqamz,0,@united Can I get a follow? I fly with you for Christmas.,2015-02-21 21:50:53 -0800,34.9680491169798,-119.100902834847 5.69370900568502E+017,negative,1,Late Flight,0.6867,United,throthra,0,"@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD",2015-02-21 21:39:35 -0800,40.7047420284492,-120.25272036533 5.69370010751095E+017,negative,1,Late Flight,0.6484,United,throthra,0,@united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7,2015-02-21 21:36:03 -0800,41.1797237037681,-118.848729959421 5.69369416963633E+017,positive,1,,,United,gwen1013,0,@united thank you! Much appreciation for your help.,2015-02-21 21:33:42 -0800,37.770018629745,-119.600181618708 5.69369331173364E+017,negative,1,Bad Flight,0.6729,United,tippykayak,0,"@united Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?",2015-02-21 21:33:21 -0800,35.7379612633414,-119.382632814191 5.69369243965362E+017,negative,1,Customer Service Issue,0.6809,United,drr51664,0,@united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354 Disappointed,2015-02-21 21:33:00 -0800,38.7067087982984,-119.382557052114 5.69368621077692E+017,negative,1,Late Flight,1,United,apopnj01,0,@united - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting for over 1 hr,2015-02-21 21:30:32 -0800,35.8809451067751,-119.741339915208 5.69368523178271E+017,negative,1,Cancelled Flight,0.3388,United,throthra,0,@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo,2015-02-21 21:30:08 -0800,33.5003455417375,-119.935531104135 5.69368286128771E+017,negative,1,Customer Service Issue,0.6735,United,21stCenturyMom,0,"@United - routing a person from Houston to Newark, NJ and then to SFO is not acceptable.",2015-02-21 21:29:12 -0800,36.2738668585042,-119.733355369079 5.69368056855552E+017,neutral,1,,,United,WM_j_MW,0,@united Phone,2015-02-21 21:28:17 -0800,38.2510770688415,-119.030384776553 5.69367983065137E+017,negative,0.67,Can't Tell,0.67,United,WM_j_MW,0,"@united Freakin""",2015-02-21 21:28:00 -0800,35.9974691710874,-119.400307568819 5.69367755670966E+017,neutral,1,,,United,WM_j_MW,0,@united Pick,2015-02-21 21:27:05 -0800,36.8087429171981,-119.273238090747 5.69367682811716E+017,negative,0.6554,Can't Tell,0.6554,United,WM_j_MW,0,@united Suck,2015-02-21 21:26:48 -0800,37.5143045046699,-119.230385777271 5.69366968446247E+017,negative,1,Late Flight,0.6863,United,WM_j_MW,0,@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD,2015-02-21 21:23:58 -0800,34.6503263795848,-119.871774819393 5.69366889719304E+017,negative,1,Can't Tell,1,United,Boards707,0,@united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane,2015-02-21 21:23:39 -0800,36.9785913174923,-119.10309994468 5.69366337929105E+017,neutral,0.6698,,0,United,WM_j_MW,0,@united 24 seats available on the 2:15 pm from ORD to RDU...I need 2 seats please,2015-02-21 21:21:27 -0800,37.0731936364166,-118.78752460145 5.69366184904122E+017,negative,1,Customer Service Issue,1,United,alexisniicole25,0,@united I'm still trying to get things worked out and you have yet to respond back.,2015-02-21 21:20:51 -0800,37.5665996731662,-119.165771230163 5.6936613896396E+017,negative,1,Flight Booking Problems,0.6509,United,worldknits,0,"@united screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #.",2015-02-21 21:20:40 -0800,37.8852092873415,-119.267427379265 5.69365692618662E+017,negative,1,Customer Service Issue,1,United,WM_j_MW,0,@united 25 min hold has now progressed to over an hour...919-675-0985,2015-02-21 21:18:54 -0800,36.8717079488499,-119.896912539827 5.69365278963798E+017,negative,1,Can't Tell,1,United,WM_j_MW,0,@united YOU SUCK!,2015-02-21 21:17:15 -0800,39.0681580140032,-120.500015567233 5.6936492719172E+017,negative,0.7087,Can't Tell,0.3707,United,_BenHoffman_,0,"@united yo, you need a new website really badly. This day and age...",2015-02-21 21:15:51 -0800,36.2283508181889,-119.308846424188 5.69364890307191E+017,neutral,1,,,United,kreespa,0,@united if I was rebooked do I have to pick up my luggage?,2015-02-21 21:15:42 -0800,36.43937085996,-119.1753651708 5.6936437475593E+017,negative,1,Late Flight,1,United,Blondiemcl6,0,@united how can u not have gate ready or gate agent for going on hour two,2015-02-21 21:13:39 -0800,36.3659430618885,-119.903211396981 5.69363796113764E+017,negative,0.6809,Bad Flight,0.3723,United,jackiehoglund,0,@united just DM'd,2015-02-21 21:11:21 -0800,35.6165467294714,-119.186483099165 5.69363354428568E+017,negative,1,Flight Booking Problems,0.6306,United,kreespa,1,@united had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :(,2015-02-21 21:09:36 -0800,38.3249604346571,-119.535251975902 5.69363221791928E+017,neutral,0.68,,0,United,jackiehoglund,0,@united I am following - you need to follow me for DM?,2015-02-21 21:09:04 -0800,32.7386443865856,-118.967038230304 5.69363188120207E+017,negative,1,Customer Service Issue,1,United,Fader_Jockey,0,@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min,2015-02-21 21:08:56 -0800,36.1807034354822,-119.386135285429 5.69363173817643E+017,negative,1,Late Flight,0.7008,United,Blondiemcl6,0,"@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.",2015-02-21 21:08:53 -0800,31.3592198156277,-119.232709775444 5.69361701495304E+017,neutral,0.6655,,0,United,kreespa,0,@united just called and did it. Should have earlier because I'm being sent to DCA first and THEN to pvd. We may rent a car instead.,2015-02-21 21:03:02 -0800,36.3633148669211,-119.466009028502 5.69359780491477E+017,negative,1,Lost Luggage,1,United,mjfredricks259,0,"@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?",2015-02-21 20:55:24 -0800,35.9494089444622,-119.382938227789 5.69359055937909E+017,neutral,1,,,United,AMMBoman,0,@united I went from Sacramento to Minneapolis at the end of October 2014 in business class.,2015-02-21 20:52:31 -0800,35.375774189587,-119.953493820902 5.69357781402309E+017,negative,1,Customer Service Issue,0.6727,United,hannahcbeck,1,@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.,2015-02-21 20:47:27 -0800,37.7536289475127,-119.107915959496 5.69357497871438E+017,negative,1,Customer Service Issue,0.6552,United,throthra,0,@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks,2015-02-21 20:46:20 -0800,30.949279482154,-118.966392181059 5.6935719614172E+017,positive,1,,,United,mrp,0,@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk,2015-02-21 20:45:08 -0800,34.8381901956157,-119.598260653877 5.69353669738689E+017,negative,1,Lost Luggage,1,United,Soniascrocchi15,1,@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou,2015-02-21 20:31:07 -0800,34.694476777956,-118.541647196191 5.69352559598682E+017,negative,1,Customer Service Issue,0.653,United,kevinforgoogle,1,@united sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience,2015-02-21 20:26:42 -0800,38.2702744349355,-119.924458769918 5.69351147930169E+017,negative,1,Late Flight,1,United,kevinforgoogle,0,@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv,2015-02-21 20:21:06 -0800,37.287068023091,-119.935046341303 5.69350924633813E+017,negative,1,Bad Flight,0.3667,United,kevinforgoogle,0,@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm,2015-02-21 20:20:13 -0800,39.6635085288231,-118.896186994104 5.69349932131488E+017,negative,0.6774,Late Flight,0.3763,United,kreespa,0,"@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available",2015-02-21 20:16:16 -0800,36.9993791351097,-119.218446248666 5.69349274049368E+017,neutral,0.6957,,0,United,c4pyro,0,@united I see several economy plus can you put us in those. We don't have to be seated together,2015-02-21 20:13:39 -0800,37.4388896424555,-119.493676506916 5.69347118034502E+017,positive,0.6593,,0,United,dHowITzr,0,@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy),2015-02-21 20:05:05 -0800,34.3363128880357,-118.766560410188 5.69346431833674E+017,neutral,0.6362,,,United,JimStarkBalla,0,@united I see you coming to get me and @AggieMensGolf in Hawaii! #12thMan http://t.co/G8DKa3Edhf,2015-02-21 20:02:21 -0800,37.3297429886129,-120.457421558967 5.69346420139905E+017,negative,1,Customer Service Issue,1,United,ambersings,0,@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!,2015-02-21 20:02:19 -0800,34.6813137049533,-118.525259453314 5.69345701487907E+017,negative,0.6809,Cancelled Flight,0.6809,United,kimbatronic,0,@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm?,2015-02-21 19:59:27 -0800,36.9277952584955,-119.30726806655 5.69344598482547E+017,negative,1,Customer Service Issue,1,United,ralonG2013,0,@United also ran out of water and refused service #costumerservice #legit #jk,2015-02-21 19:55:04 -0800,38.3895846592477,-118.714266531706 5.69343661063823E+017,neutral,1,,,United,aushianya,0,@united I have a question,2015-02-21 19:51:21 -0800,37.7876354467182,-119.546718458555 5.69343186046333E+017,negative,0.678,Bad Flight,0.3522,United,tech_henrywong,0,@United Can you increase the legroom? : How airlines compare http://t.co/diUfep8n2q via @CNNMoney,2015-02-21 19:49:28 -0800,36.6881247901494,-119.828232522244 5.69342888615621E+017,negative,1,Flight Booking Problems,0.6809,United,independentid,0,"@united on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?",2015-02-21 19:48:17 -0800,34.4719006437742,-120.966218040031 5.69342670184649E+017,neutral,1,,,United,c4pyro,0,@united I see two flights with two seats in the morning can we get on those,2015-02-21 19:47:25 -0800,37.3920974332567,-119.469553521577 5.69342220534288E+017,negative,1,Bad Flight,0.6303,United,ScottyNeuman,1,@united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united,2015-02-21 19:45:37 -0800,37.1704493257757,-118.868229495126 5.69341769114128E+017,negative,1,Flight Attendant Complaints,0.6666,United,suntoshi,0,@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies,2015-02-21 19:43:50 -0800,39.8315179464928,-119.707386311069 5.69340749466227E+017,negative,1,Late Flight,0.6787,United,mesapuyo,0,@united the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food.,2015-02-21 19:39:47 -0800,36.8388755364684,-119.858107522114 5.69340645023699E+017,negative,1,Late Flight,0.6783,United,Chunkingtonchad,0,"@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards",2015-02-21 19:39:22 -0800,38.5136032121207,-119.675847454345 5.69340200934969E+017,neutral,0.6632,,,United,c4pyro,0,@united we will be at the airport first thing in the morning,2015-02-21 19:37:36 -0800,36.0194511676094,-119.263665250606 5.69340120790233E+017,negative,1,Bad Flight,0.6373,United,MMMarketing2014,0,@united I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat,2015-02-21 19:37:17 -0800,37.5769975436186,-119.205035627946 5.69339467615506E+017,negative,1,Flight Attendant Complaints,0.6334,United,MMMarketing2014,1,@united well this one missed the mark. She was in a snit from the minute I stepped up to the counter,2015-02-21 19:34:41 -0800,36.8018538386827,-119.813346382867 5.69339181136114E+017,neutral,0.6769,,,United,c4pyro,0,@united Doesn't have to be same flight 2 and 2 will work also,2015-02-21 19:33:33 -0800,35.2477234357941,-119.828062677792 5.69339072805798E+017,negative,1,Flight Attendant Complaints,0.6568,United,D4Duskes,0,@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan,2015-02-21 19:33:07 -0800,35.3499191603221,-119.658438955009 5.69338724787593E+017,negative,1,Late Flight,1,United,mesapuyo,0,@united we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water & cookies in business class. #failed,2015-02-21 19:31:44 -0800,36.2549117855628,-119.148638248427 5.69338441172984E+017,negative,1,Can't Tell,0.6809,United,MattySags,0,@united please get me off this plane #UA57,2015-02-21 19:30:36 -0800,35.2614247032416,-119.903791812176 5.69338341306573E+017,neutral,0.6745,,,United,CoachMcRoberts,0,@united yes. On a nonstop to Memphis tomorrow morning. With the snow coming in I got my fingers crossed it will go.,2015-02-21 19:30:13 -0800,37.2653801694216,-119.794579958447 5.69338032572117E+017,neutral,0.6745,,0,United,jackiehoglund,0,@united traveling with 3 young kids!! Chose our original flights for a reason.,2015-02-21 19:28:59 -0800,34.9313765544754,-118.945749963102 5.69337969233887E+017,negative,1,Can't Tell,0.6526,United,jackiehoglund,0,@united have since dropped to 2 layovers but still not acceptable.,2015-02-21 19:28:44 -0800,34.4675176791595,-120.320737941817 5.69337916872221E+017,negative,1,Bad Flight,0.6846,United,jackiehoglund,0,@united our 1 layover itinerary was swapped for a 3 layover itinerary - really?!?,2015-02-21 19:28:31 -0800,34.4959350334552,-118.733885369018 5.69337916125798E+017,negative,1,Late Flight,1,United,mesapuyo,0,"@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD. #failed",2015-02-21 19:28:31 -0800,36.2600677193685,-119.152897773698 5.69337830184346E+017,negative,1,Late Flight,0.3441,United,jackiehoglund,0,@united not completely. Our flight was changed in July but we never received notification.,2015-02-21 19:28:11 -0800,39.8072352519424,-119.618770634489 5.69337170210607E+017,neutral,1,,,United,c4pyro,0,@united are there any upgrades avail to get us all on the same flight,2015-02-21 19:25:33 -0800,34.4884339110149,-120.195803647646 5.69336402401473E+017,negative,0.6988,Cancelled Flight,0.3695,United,Colettod,0,@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags,2015-02-21 19:22:30 -0800,37.5125661757604,-118.494892622005 5.69336252597731E+017,negative,0.663,Lost Luggage,0.663,United,Colettod,0,@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw,2015-02-21 19:21:55 -0800,38.370205793223,-119.633717038986 5.69336095411966E+017,negative,0.6572,Customer Service Issue,0.3327,United,ssegraves,0,@united can you make sure I’m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it.,2015-02-21 19:21:17 -0800,37.3828658747095,-119.285093004023 5.69335779371004E+017,positive,0.3656,,0,United,c4pyro,0,@united so is that two seats avail so far for us.,2015-02-21 19:20:02 -0800,39.3173583373333,-119.587397865004 5.69335521752715E+017,negative,1,Can't Tell,1,United,21stCenturyMom,0,@united has once again earned a place as the worst airline in the business,2015-02-21 19:19:00 -0800,36.2693369828677,-119.262168240574 5.69334462292435E+017,neutral,1,,,United,ntrogers,0,@united is flight number 1142 Denver to Las Vegas 1125 on Sunday feb 22 Cancelled Flighted ?,2015-02-21 19:14:48 -0800,33.3859120899788,-119.049093037401 5.69333972452266E+017,negative,0.684,Customer Service Issue,0.3499,United,Jo_Frost,0,"@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?",2015-02-21 19:12:51 -0800,39.0340431007379,-119.007388352251 5.69332961813754E+017,negative,1,Bad Flight,0.6721,United,IssenSvensson,0,@united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream.,2015-02-21 19:08:50 -0800,35.0612434555441,-118.856364539758 5.6933208634522E+017,negative,0.6562,Can't Tell,0.3568,United,gwen1013,0,"@united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff",2015-02-21 19:05:21 -0800,40.7425024562957,-118.788811700849 5.6933207218525E+017,negative,1,Late Flight,1,United,danklein2112,0,"@united flight UA1459 sitting at newark waiting for a gate, seriously??? #threehoursLate Flight",2015-02-21 19:05:18 -0800,37.7846466755207,-119.625840663207 5.6933116289774E+017,negative,1,Can't Tell,0.3547,United,stevestillalive,0,@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for,2015-02-21 19:01:41 -0800,37.6731332528076,-119.049036824424 5.69331021163815E+017,negative,1,Late Flight,1,United,TimBouhour,0,"@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much",2015-02-21 19:01:07 -0800,36.696615589831,-118.944324371595 5.69330919020093E+017,neutral,0.6414,,0,United,patrick_maness,0,"@united After all I have been through on this trip, can you get me on another airline home?",2015-02-21 19:00:43 -0800,38.0366272296723,-119.479318478817 5.69330683623186E+017,negative,1,Cancelled Flight,1,United,keithdunn,0,@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.,2015-02-21 18:59:47 -0800,36.4651885532357,-119.276096086036 5.69330646901895E+017,negative,0.6702,longlines,0.3723,United,stevestillalive,0,@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying,2015-02-21 18:59:38 -0800,36.0211917619381,-119.89184205743 5.69330115114627E+017,negative,1,Flight Attendant Complaints,0.6556,United,ZachAlpert,0,"@united it's 9:56, and the desk attendant stated we would ""sit awhile"" until given the all clear. Lack of communication seems to the norm.",2015-02-21 18:57:31 -0800,35.5525390593748,-118.881564188361 5.69330006985347E+017,negative,1,Can't Tell,0.6593,United,Sean_Stamos,0,@united had been suffering immensely ever since this merge .. Hopefully I'll never have to fly @united ever again ..,2015-02-21 18:57:05 -0800,33.993662069311,-119.611039270822 5.69329401122427E+017,negative,1,Bad Flight,1,United,tarlonious,0,@united I'd really like to get off of this plane now.,2015-02-21 18:54:41 -0800,36.1482380906876,-119.337414584322 5.6932937806198E+017,negative,1,Late Flight,0.7161,United,Sean_Stamos,0,@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics,2015-02-21 18:54:36 -0800,35.901962851301,-119.276599586743 5.69328755409326E+017,negative,1,Bad Flight,1,United,patrickbeiers,0,@united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.,2015-02-21 18:52:07 -0800,34.1793706780526,-120.276857712962 5.69328128310403E+017,negative,1,Flight Attendant Complaints,0.6771,United,MMMarketing2014,1,@united Sandra at ur international checkin counter was rude and offensive. She commented she didn't care if I complained cuz she had 25yrs,2015-02-21 18:49:38 -0800,39.4241390262723,-119.408487800371 5.69328072027189E+017,negative,0.6762,Flight Attendant Complaints,0.3524,United,patrick_maness,0,@united My contact stuff is in the bag and I'm legally blind. This is so messed up.,2015-02-21 18:49:24 -0800,35.9148243819211,-120.180949984797 5.69327949553521E+017,negative,1,Lost Luggage,1,United,patrick_maness,0,@united Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days.,2015-02-21 18:48:55 -0800,37.968787591574,-119.933263668821 5.69327646917538E+017,negative,1,Customer Service Issue,1,United,FarmerFlo,1,@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!,2015-02-21 18:47:43 -0800,33.3024422180211,-118.558726341207 5.69326940252991E+017,negative,1,Can't Tell,0.6411,United,patrick_maness,0,@united Tell me that you're at least going to cover a room and get me out of here.,2015-02-21 18:44:54 -0800,32.6572701500783,-119.180843310804 5.69326818697871E+017,negative,1,Bad Flight,0.3773,United,patrick_maness,1,@united OMG!!! you just bumped me off the last flight. Can this get any worse.,2015-02-21 18:44:25 -0800,34.7336762476581,-119.505984818496 5.69325988921811E+017,negative,1,Can't Tell,0.6702,United,niais,1,@united Which just speaks to basically the worst designed web system ever.,2015-02-21 18:41:07 -0800,38.097679527833,-119.20836371493 5.69325844906115E+017,negative,1,Flight Booking Problems,0.6383,United,niais,0,"@united Yeah, I tried that about 10 times for two different tickets, and it told me to ""Try again Late Flightr"".",2015-02-21 18:40:33 -0800,34.6552530325822,-119.707108873386 5.69325061892481E+017,negative,1,Flight Attendant Complaints,0.6745,United,throthra,0,@united please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks,2015-02-21 18:37:26 -0800,39.4760648229271,-120.021929090929 5.69324295635247E+017,neutral,0.6774,,0,United,Manda_Bear_143,0,@united U blow,2015-02-21 18:34:24 -0800,35.4351213951991,-119.350824131065 5.69323727818658E+017,negative,0.6737,Bad Flight,0.3474,United,hadAbadWeek,0,@united what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa,2015-02-21 18:32:08 -0800,33.9103018040941,-119.946674380602 5.69323015550296E+017,negative,1,Cancelled Flight,1,United,hsimpson100,1,"@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!",2015-02-21 18:29:19 -0800,37.3083682550619,-119.789042125469 5.69322657822286E+017,negative,1,Flight Attendant Complaints,1,United,throthra,1,@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick,2015-02-21 18:27:53 -0800,35.2478713954103,-120.064145501789 5.69322456776892E+017,negative,1,Customer Service Issue,1,United,MaxAbrahms,3,.@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.,2015-02-21 18:27:05 -0800,36.9293786890676,-120.052093079638 5.69322372995551E+017,neutral,1,,,United,BryceHuffman,0,@united what's the best way to get your tickets? Print off at home or go to check in desk?,2015-02-21 18:26:45 -0800,39.5661001645303,-119.95603619931 5.69321739093615E+017,negative,1,Cancelled Flight,1,United,leahgenise,0,@united Pay for my hotel.... I'm a broke student #help,2015-02-21 18:24:14 -0800,36.4305550938462,-119.269849648171 5.69321654842565E+017,negative,0.3603,Late Flight,0.3603,United,c4pyro,0,@united all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help,2015-02-21 18:23:54 -0800,37.4334095593179,-119.971828479115 5.69320594400875E+017,negative,1,Customer Service Issue,0.3465,United,MMMarketing2014,1,@united what a nightmare!! Both sides of my flights are a disaster! At Houston getting attitude cuz I was sent to ticket counter,2015-02-21 18:19:41 -0800,33.7355213503474,-118.633783869207 5.69319928815202E+017,negative,1,Can't Tell,1,United,JSJ35,0,@united you're terrible.,2015-02-21 18:17:03 -0800,37.0719815659815,-118.790866330089 5.69319239900725E+017,negative,1,Lost Luggage,0.6402,United,StephanieCarvin,0,@united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!,2015-02-21 18:14:18 -0800,38.3713590826143,-119.343718999847 5.69319188528964E+017,negative,0.6923,Customer Service Issue,0.6923,United,cbtadvisors,0,@united Anyone there? Did you read my DM?,2015-02-21 18:14:06 -0800,37.6962365679852,-119.372324088701 5.6931904679082E+017,positive,0.6496,,0,United,absfine,0,@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!,2015-02-21 18:13:32 -0800,35.6211936889062,-119.52773373902 5.69318947729887E+017,negative,1,Bad Flight,1,United,patrickbeiers,0,"@united EWR TO MCO made unplanned landing because of pressurization failure. Worst pain I've EVER felt, I thought I was going to pass out",2015-02-21 18:13:09 -0800,35.6613500907987,-119.063458701071 5.69318589817364E+017,negative,1,Late Flight,0.6823,United,yajur,0,@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.,2015-02-21 18:11:43 -0800,35.6793142794653,-119.599642062473 5.69318505755103E+017,negative,1,Late Flight,0.6478,United,tarlonious,1,@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc,2015-02-21 18:11:23 -0800,38.1278097272257,-119.89739951242 5.69318432648274E+017,negative,1,Customer Service Issue,1,United,jackiehoglund,0,@united trying to get a customer service agent. Just landed in SFO. Can't fly with 3 layovers with 3 kids!!,2015-02-21 18:11:06 -0800,35.7374520555061,-119.921966626751 5.69317718886904E+017,neutral,0.6437,,0,United,JoeRychalsky,0,@united why are there no early morning flights from HNL to anywhere in the continental US? Example- Monday 4/20. Need flight to PHL,2015-02-21 18:08:16 -0800,37.893118662284,-119.444145618164 5.69316673942991E+017,negative,1,Lost Luggage,0.6685,United,richardtitus,0,@united nope I gave up - maybe they'll deliver it,2015-02-21 18:04:07 -0800,35.0497573870617,-119.186915984798 5.69316547673526E+017,positive,0.6997,,,United,Mumon7,0,@united Thanks for the upgrade- please try to get my company to approve more business class travel.,2015-02-21 18:03:37 -0800,38.9040808195504,-119.955224017131 5.69316508352045E+017,negative,1,Late Flight,0.6871,United,ZachAlpert,1,@united more and more delays! No CS help at all! No notifications!,2015-02-21 18:03:27 -0800,35.2118081415654,-119.733469821757 5.693164172266E+017,negative,1,Late Flight,0.6427,United,tarlonious,0,@united and waiting,2015-02-21 18:03:05 -0800,37.5845116041184,-119.144303653246 5.69316018230678E+017,negative,0.6674,Late Flight,0.6674,United,micp3208,0,@united hoping there is a spare a/c for 1171 tomorrow! Have a ship to board! The sched aircraft is delayed from previous flts.,2015-02-21 18:01:30 -0800,34.1251518048673,-119.498485450862 5.6931587882895E+017,positive,0.656,,,United,mrskmwatkins,0,@united Hubby made it by the skin of his teeth! :),2015-02-21 18:00:57 -0800,35.4598699842776,-119.171944825397 5.6931566415607E+017,negative,1,Late Flight,0.6484,United,JeremyPress1,0,@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.,2015-02-21 18:00:06 -0800,34.6031572352029,-118.8289275623 5.69314329276715E+017,negative,1,Lost Luggage,0.6344,United,SoulFreeDreams,0,"@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution",2015-02-21 17:54:48 -0800,38.5883388423816,-119.135039343621 5.69313492894753E+017,negative,1,Can't Tell,1,United,SoulFreeDreams,0,@united is the worst,2015-02-21 17:51:28 -0800,38.0878853896683,-119.00980241954 5.69312077954855E+017,negative,1,Late Flight,0.6806,United,tarlonious,0,@united still waiting,2015-02-21 17:45:51 -0800,37.3618529637822,-119.055525244816 5.693107314867E+017,negative,1,Can't Tell,0.3578,United,EYA10,0,"@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not",2015-02-21 17:40:30 -0800,40.9999540450119,-119.495794010105 5.69310717393945E+017,negative,1,Late Flight,0.6716,United,ericjramsey,1,"@united...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH",2015-02-21 17:40:26 -0800,37.3843243591607,-119.5442774143 5.69310253315174E+017,neutral,0.6259,,0,United,jyotipethe,0,"@united I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?",2015-02-21 17:38:36 -0800,39.125804276671,-119.832882988898 5.6931024985908E+017,negative,1,Bad Flight,0.6295,United,damahoff,0,@united & finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue,2015-02-21 17:38:35 -0800,36.8792742277133,-119.783853200084 5.69310115377103E+017,negative,1,Customer Service Issue,0.6714,United,aaron_lawlor,1,"@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful.",2015-02-21 17:38:03 -0800,33.0895712240766,-119.774359323449 5.6930962382567E+017,neutral,1,,,United,MarkKostka1,0,@united any plans of restating nonstop service between IAD and South Florida? We miss our flights to FLL.,2015-02-21 17:36:06 -0800,38.3733779612599,-119.188371495355 5.69309296023998E+017,negative,1,longlines,0.6907,United,ZachAlpert,0,"@united instead of be told when we board, we have to wait for the emails telling us about the delays.",2015-02-21 17:34:48 -0800,33.577393612623,-119.490743501435 5.69308775435391E+017,negative,1,Bad Flight,1,United,damahoff,0,"@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.",2015-02-21 17:32:43 -0800,33.5282180825866,-118.649056296226 5.69308255966667E+017,neutral,1,,,United,gwen1013,0,@united following,2015-02-21 17:30:40 -0800,37.6004515106086,-119.290780120512 5.69308224551309E+017,negative,1,Flight Attendant Complaints,0.6171,United,damahoff,0,"@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would",2015-02-21 17:30:32 -0800,37.6228942488407,-119.525900424921 5.69308168364425E+017,neutral,0.6641,,0,United,idontbesoft,1,@united please update what is going to happen to passengers now that flt ua14 has been Cancelled Flightled,2015-02-21 17:30:19 -0800,33.0318453715101,-119.21198509985 5.6930760700715E+017,negative,0.6465,Lost Luggage,0.6465,United,maxcotter,0,@united your baggage person told me to go through @AirCanada - they're handling my connecting flight.,2015-02-21 17:28:05 -0800,36.8804813464255,-119.526864963667 5.69307466896425E+017,negative,1,Customer Service Issue,1,United,lala0178,1,@united I sent a PM over two weeks ago and have heard nothing! #horribleservice #unitedsucks,2015-02-21 17:27:31 -0800,35.4735453867087,-119.968120087093 5.6930704728569E+017,negative,0.6571,Flight Booking Problems,0.3399,United,majacgray,0,"@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta",2015-02-21 17:25:51 -0800,34.2192518370174,-119.726889266363 5.69306599577113E+017,positive,1,,,United,Pseudonymous,0,@united thank you! Excited to be working with you guys!,2015-02-21 17:24:05 -0800,38.4707385721936,-119.287007404691 5.69306302964507E+017,neutral,0.6904,,0,United,Colettod,0,@united could really use your help getting our bags at IAD. We're headed to YOW but now going to YXU,2015-02-21 17:22:54 -0800,41.2018433851057,-119.230964015272 5.69305546819572E+017,neutral,1,,,United,c4pyro,0,@united It appears there are six flights to Calgary tomorrow is this correct?,2015-02-21 17:19:54 -0800,36.5739647666581,-119.263024806957 5.69304100048912E+017,negative,1,Customer Service Issue,0.3453,United,tarlonious,0,@united And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems,2015-02-21 17:14:09 -0800,35.0387009632503,-119.736854785428 5.6930339546026E+017,negative,1,Customer Service Issue,1,United,Jo_Frost,0,@united yr team have me on hold for over an hour unhelpful Pls can you answer my question.,2015-02-21 17:11:21 -0800,36.1595375034162,-118.554292874144 5.69302758018421E+017,negative,1,Lost Luggage,1,United,getpatrick,1,.@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines,2015-02-21 17:08:49 -0800,36.7583626303386,-119.431162254757 5.69302599591023E+017,neutral,0.6805,,0,United,Jo_Frost,2,"@united do u serve peanuts/nuts on yr flights yr policies r confusing contradictory advice Pls help #Anaphylaxis,will u ask those 2 refrain?",2015-02-21 17:08:11 -0800,36.2608653994871,-119.007895904197 5.6930256802055E+017,neutral,1,,,United,c4pyro,0,@united is there another airport closer to Calgary we can fly out of tomorrow.,2015-02-21 17:08:04 -0800,37.2066526543851,-119.426714270949 5.69302490421834E+017,negative,1,Late Flight,1,United,tarlonious,1,@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.,2015-02-21 17:07:45 -0800,41.3814588710007,-119.465415995697 5.69302005111509E+017,negative,1,Lost Luggage,1,United,hannahcbeck,1,"@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm.",2015-02-21 17:05:49 -0800,39.2776628204177,-119.888937033019 5.69301951478936E+017,neutral,0.6672,,,United,BethRunsDisney,0,@united Yes. About an hour after landing.,2015-02-21 17:05:37 -0800,38.7779515296911,-119.083950371265 5.6930174521985E+017,negative,1,Late Flight,0.6737,United,Randy_King_SF,0,@united just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies,2015-02-21 17:04:47 -0800,39.7621624025237,-119.722594371009 5.69300959911768E+017,negative,1,Customer Service Issue,0.63,United,seansegal,0,@united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?,2015-02-21 17:01:40 -0800,40.4696125578245,-120.039088413586 5.69300431412851E+017,neutral,1,,,United,CoachMcRoberts,0,@united On flight 1220 right now...,2015-02-21 16:59:34 -0800,34.8513733148551,-120.468170218782 5.6930013532853E+017,neutral,1,,,United,CoachMcRoberts,0,@united Can you help me get a flight out tonight to Houston?Just don't want to be stuck here till Monday with all this bad weather moving in,2015-02-21 16:58:24 -0800,40.47011041846,-119.185750930326 5.69299492127842E+017,negative,1,Late Flight,1,United,Randy_King_SF,1,@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest,2015-02-21 16:55:50 -0800,32.6621162429157,-119.70773351504 5.69299401643917E+017,negative,1,Late Flight,0.3432,United,cbtadvisors,0,@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs.,2015-02-21 16:55:29 -0800,37.4951201481889,-119.661620654123 5.69298744337789E+017,negative,1,Cancelled Flight,1,United,lowenberg,0,@united we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area,2015-02-21 16:52:52 -0800,37.7320222667865,-119.285621693303 5.69298712247312E+017,neutral,0.6814,,0,United,gwen1013,0,@united hoping to get out earlier than 2/23 (only phone option) or assistance with hotel.,2015-02-21 16:52:44 -0800,36.4889386156428,-118.677747738127 5.6929825141896E+017,negative,1,Cancelled Flight,0.6561,United,leahgenise,0,@united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!,2015-02-21 16:50:54 -0800,38.5174702900306,-118.145137375607 5.69298147144557E+017,negative,0.6236,Customer Service Issue,0.3277,United,gwen1013,0,@united I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service.,2015-02-21 16:50:29 -0800,38.5981289595911,-119.233777413801 5.69297162795938E+017,neutral,0.6854,,0,United,atom_burke,0,@united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines,2015-02-21 16:46:35 -0800,39.7735952476278,-119.241004045228 5.69296784922579E+017,negative,1,Late Flight,1,United,Angela_Saurine,0,@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!,2015-02-21 16:45:05 -0800,35.420777755713,-119.142601529654 5.69296585697464E+017,negative,1,Late Flight,0.657,United,CoachMcRoberts,1,@united 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks,2015-02-21 16:44:17 -0800,35.3916912513535,-118.444513073503 5.69296356143051E+017,negative,1,longlines,0.3462,United,ScottyNeuman,1,@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.,2015-02-21 16:43:22 -0800,36.4360549009153,-119.94984378141 5.69296055478723E+017,negative,1,Lost Luggage,1,United,maxcotter,1,"@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!",2015-02-21 16:42:11 -0800,39.5975674632369,-118.77020573528 5.69295556729823E+017,negative,1,Bad Flight,0.6566,United,flyinhoc1,1,@united how come a $27 shuttle bus from LGA to EWR has electrical power outlets but our new Airbus interiors do not? #whyjeff?,2015-02-21 16:40:12 -0800,35.0532397186786,-118.809937222031 5.69294326259253E+017,negative,0.6831,Late Flight,0.3569,United,ByronJ,0,Reply to @united - Doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction.,2015-02-21 16:35:19 -0800,37.1684654495684,-119.601237223457 5.69293965448458E+017,negative,1,Bad Flight,1,United,DJTouf,1,@united 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K.,2015-02-21 16:33:52 -0800,37.5556885123275,-119.124523560156 5.69293296872223E+017,negative,1,Late Flight,1,United,HPStorageGuy,0,@united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.,2015-02-21 16:31:13 -0800,37.6137711492795,-119.164844687797 5.69293295655866E+017,negative,1,Can't Tell,1,United,JSJ35,0,@united never again.,2015-02-21 16:31:13 -0800,37.3773819147702,-118.819223281319 5.69292823805043E+017,positive,1,,,United,minion444,0,@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR,2015-02-21 16:29:20 -0800,37.239084146463,-120.725100065927 5.69291447377138E+017,neutral,0.6196,,0,United,jbishop309,0,@united who do I need to contact regrading a complaint and to get a voucher funds for future travel on United?,2015-02-21 16:23:52 -0800,38.6150565566001,-120.530780186335 5.69289995749495E+017,negative,1,Flight Booking Problems,0.3513,United,thatchickmaggie,1,@united is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault.,2015-02-21 16:18:06 -0800,34.6532519857357,-120.407139902344 5.692895733958E+017,negative,1,Customer Service Issue,1,United,bartha75,0,@united your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest,2015-02-21 16:16:25 -0800,36.5633632865338,-118.638321888138 5.69287656607101E+017,negative,1,Bad Flight,0.3535,United,ExplodingGreen,0,@united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint.,2015-02-21 16:08:48 -0800,37.0153424709978,-119.479841158982 5.69287433008755E+017,positive,1,,,United,michaelmcd,0,@united that's great! pls let me know when u start!,2015-02-21 16:07:55 -0800,39.2637892823013,-119.923850220602 5.6928739913139E+017,neutral,0.6522,,,United,Abdelati786,0,@united @ehsanisMpowered lmfao,2015-02-21 16:07:47 -0800,37.5654755375449,-119.845547745198 5.69287318898495E+017,negative,1,Flight Attendant Complaints,0.6961,United,hadAbadWeek,0,"@united God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit.",2015-02-21 16:07:28 -0800,38.0281940095945,-119.054986995281 5.69286569548321E+017,negative,1,Flight Attendant Complaints,0.3512,United,luko,1,@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed,2015-02-21 16:04:29 -0800,37.4777957262288,-119.645731317852 5.69285045401178E+017,negative,1,Can't Tell,1,United,JSJ35,0,@united sucks.,2015-02-21 15:58:26 -0800,35.5598014701062,-119.611563945795 5.69283956484415E+017,negative,1,Cancelled Flight,0.684,United,lowenberg,1,@united I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix?,2015-02-21 15:54:06 -0800,40.3019702960388,-119.574155475908 5.69283845985428E+017,negative,1,Can't Tell,1,United,annnnge,0,@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!,2015-02-21 15:53:40 -0800,35.4812285817272,-118.581813499957 5.69283511192052E+017,negative,1,longlines,0.3626,United,gwen1013,0,@united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents.,2015-02-21 15:52:20 -0800,37.0128777362205,-118.229356668441 5.69282692014977E+017,neutral,0.6325,,0,United,JSJ35,0,@united where's the crew for ua748?,2015-02-21 15:49:05 -0800,36.2711368798955,-119.217731431711 5.69282312203997E+017,positive,1,,,United,jimccooper,0,@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment. Super nice agent at gate C4 ORD,2015-02-21 15:47:34 -0800,39.3951252345627,-119.974647166743 5.69281144186909E+017,negative,0.6565,Can't Tell,0.3539,United,ZachAlpert,0,@united quality work going on here. http://t.co/9xbO5daKaK,2015-02-21 15:42:56 -0800,38.6131806072528,-120.470081691831 5.69281033365037E+017,negative,1,Lost Luggage,0.6882,United,hannahcbeck,1,@united No customer service rep could confirm where my bag was & each gave me different info. Ruined 2 events I had today. #disappointed,2015-02-21 15:42:29 -0800,38.1727594892872,-119.645329219259 5.69280669593039E+017,negative,1,Can't Tell,0.6677,United,MaxAbrahms,1,@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.,2015-02-21 15:41:03 -0800,37.3335200380631,-119.008356510694 5.69280157678072E+017,negative,0.7053,Customer Service Issue,0.3789,United,hannahcbeck,0,"@united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent.",2015-02-21 15:39:00 -0800,36.1078202745375,-118.865123922293 5.69279586921353E+017,negative,1,Bad Flight,0.6955,United,EYA10,1,@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.,2015-02-21 15:36:44 -0800,37.6986664158737,-118.914509990179 5.69278858123301E+017,positive,0.6787,,,United,SmallMol,0,@united I see. Thanks for explaining.,2015-02-21 15:33:51 -0800,36.9193797404233,-119.445702086539 5.69278347441799E+017,negative,1,Customer Service Issue,0.6571,United,gerryrard,0,@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212,2015-02-21 15:31:49 -0800,33.7355685636067,-119.532137825239 5.69278020441285E+017,negative,1,Customer Service Issue,0.6913,United,MaxAbrahms,0,@united If you follow me I will DM you my phone # which you can call.,2015-02-21 15:30:31 -0800,33.0274505762777,-118.94667548933 5.69277733416514E+017,positive,1,,,United,SmallMol,0,"@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me.",2015-02-21 15:29:22 -0800,36.0537714705272,-118.828661912374 5.69276854458311E+017,positive,0.6533,,0,United,WendyJaccard,0,"@united Yes, they did. Must have fixed the broken ramp. Thanks!",2015-02-21 15:25:53 -0800,37.8164648621412,-119.347653466637 5.69276415927038E+017,negative,1,Late Flight,1,United,kevinforgoogle,0,@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline,2015-02-21 15:24:08 -0800,37.6585721128215,-119.243457493166 5.69276207696454E+017,positive,0.6809,,,United,untalMontfort,0,@united thanks,2015-02-21 15:23:19 -0800,36.223257588413,-119.962122869664 5.69275566077166E+017,neutral,1,,,United,SallyM0nster,0,"@united hey, I missed my outbound flight - can I still use my return ticket?",2015-02-21 15:20:46 -0800,36.8612268293957,-119.036849787324 5.69275476642013E+017,negative,1,Lost Luggage,1,United,keykeydoodle,0,@united says @USAirways is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im sorry. I want my clothes!!,2015-02-21 15:20:24 -0800,35.0035689803987,-119.470502410378 5.69275466936398E+017,negative,1,longlines,0.3483,United,davidblevine,0,@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!,2015-02-21 15:20:22 -0800,39.5918411218616,-119.275407758344 5.69275430311752E+017,negative,1,Late Flight,1,United,kevinforgoogle,0,@united most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx,2015-02-21 15:20:13 -0800,39.0264526710849,-119.173636467327 5.69275000232014E+017,negative,1,Lost Luggage,1,United,keykeydoodle,0,@united @USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!!,2015-02-21 15:18:31 -0800,37.9627519894087,-119.882023958808 5.69274801388425E+017,negative,1,Can't Tell,0.6891,United,ZachAlpert,0,@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.,2015-02-21 15:17:43 -0800,36.3130882119237,-119.538439838159 5.69274618428527E+017,neutral,1,,,United,jamescalderwood,0,@united The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/N2fvElcYgz,2015-02-21 15:17:00 -0800,39.5786730691528,-119.807403869924 5.69274001173979E+017,negative,1,Lost Luggage,1,United,Far3TheeWell,0,@united A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?,2015-02-21 15:14:33 -0800,33.2128471648105,-120.043867117704 5.69273451564786E+017,negative,1,Flight Booking Problems,0.6739,United,carolinepqrst,0,@united I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x.,2015-02-21 15:12:22 -0800,37.165533694731,-119.832157169252 5.69273298325864E+017,neutral,1,,,United,mrskmwatkins,0,@united - any way to get a message to an international flight gate at EWR? Road conditions are horrible trying to get to flight ...,2015-02-21 15:11:45 -0800,32.7866492151793,-117.722213462109 5.69273251186287E+017,neutral,0.6308,,0,United,GreenkidspenWRA,0,@united Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?,2015-02-21 15:11:34 -0800,40.8995655128063,-119.844124997651 5.69272738826695E+017,negative,1,Can't Tell,0.6817,United,luko,0,@united you have a culture issue,2015-02-21 15:09:32 -0800,33.0854864109558,-119.73667872365 5.69272664344429E+017,negative,1,Customer Service Issue,1,United,Keels2515,0,@united rep wouldn't rebook. This is such a waste of time and poor communication,2015-02-21 15:09:14 -0800,36.3813193162296,-119.419869655804 5.69272359334453E+017,negative,1,Late Flight,1,United,loracle,1,@united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!,2015-02-21 15:08:01 -0800,36.6948201789406,-119.399674380746 5.6927194318821E+017,negative,1,Flight Attendant Complaints,0.6854,United,luko,1,@united employees almost seem happy when delivery terrible customer service.,2015-02-21 15:06:22 -0800,34.6887145342968,-119.10627542676 5.69271561481531E+017,neutral,0.6651,,0,United,BekeAbe,0,@united can I get your service desk # at IAD?,2015-02-21 15:04:51 -0800,36.3589256309512,-119.325648360161 5.69270012894061E+017,negative,1,Cancelled Flight,1,United,lowenberg,1,@united its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather?? Backup planes??,2015-02-21 14:58:42 -0800,34.1118477356482,-119.648840272204 5.69269140386488E+017,positive,1,,,United,eotoro,0,@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!,2015-02-21 14:55:14 -0800,38.3292561910049,-118.571906393843 5.6926732333013E+017,negative,1,Customer Service Issue,1,United,SmallMol,0,"@united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!",2015-02-21 14:48:01 -0800,39.8562088149938,-119.860329366835 5.69264951401054E+017,negative,1,Cancelled Flight,0.6633,United,jimbradshaw4,0,"@united 2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost",2015-02-21 14:38:35 -0800,37.5427050705776,-118.999756632549 5.69264912695841E+017,negative,0.66,Customer Service Issue,0.34,United,hoozsah,0,@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United,2015-02-21 14:38:26 -0800,34.6031137720671,-118.789327833902 5.69264736455537E+017,negative,1,Cancelled Flight,1,United,jimbradshaw4,0,@united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2,2015-02-21 14:37:44 -0800,38.1067732169768,-119.687845154551 5.69262680965403E+017,negative,1,longlines,0.7057,United,joshanon,0,"@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?",2015-02-21 14:29:34 -0800,39.1446226237089,-119.121966173654 5.69262631258706E+017,neutral,1,,,United,bradleycfox,0,@united - it is possible to make a ticket change via Twitter? Traveling internationally and can't make calls... Thanks in advance!,2015-02-21 14:29:22 -0800,34.2509556090703,-119.282074307656 5.69261989735719E+017,negative,1,Damaged Luggage,1,United,untalMontfort,0,@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?,2015-02-21 14:26:49 -0800,38.1786600351894,-119.032044128315 5.69261791928316E+017,negative,0.6854,Can't Tell,0.3708,United,pongchmp,0,@united just filled it out. Hope someone responds before we book our next trip.,2015-02-21 14:26:02 -0800,34.4545684939277,-119.567920211201 5.69261737037455E+017,negative,1,Cancelled Flight,0.6513,United,scottychadwick,0,@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService #$10voucherwhatajoke,2015-02-21 14:25:49 -0800,34.9955431912507,-119.177062444508 5.69261495449596E+017,negative,1,Customer Service Issue,0.6513,United,apopnj01,0,@united meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint,2015-02-21 14:24:51 -0800,35.9458404046605,-120.023667728777 5.69261077877248E+017,neutral,1,,,United,travelmanphil,0,@united give me an email address and I'll send the actually screen shot to you.,2015-02-21 14:23:11 -0800,35.9842078626014,-119.472327664182 5.69261063406883E+017,negative,1,Flight Booking Problems,0.6596,United,apopnj01,0,@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none,2015-02-21 14:23:08 -0800,37.4472019238981,-119.560956215492 5.69260922365063E+017,neutral,0.6509,,0,United,school_tales,0,@united also checked email you have on file for me and it is correct,2015-02-21 14:22:34 -0800,37.076844144846,-119.428199512997 5.69260366221349E+017,negative,1,Customer Service Issue,1,United,school_tales,0,@united haven’t before and haven’t this time & have checked spam/junk mail just in case—nothing,2015-02-21 14:20:22 -0800,39.0847943199351,-119.930012667379 5.69259694906221E+017,negative,1,Customer Service Issue,0.6559,United,jcharvardapp,0,@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor,2015-02-21 14:17:42 -0800,34.8496059771859,-119.798076845161 5.69259688887493E+017,negative,0.6435,Customer Service Issue,0.6435,United,nicc1217,0,@united how long does it take to get a response from your customer service about a complaint done through email?,2015-02-21 14:17:40 -0800,39.2748180848165,-119.970172722579 5.6925957580057E+017,negative,1,Can't Tell,0.6951,United,jcharvardapp,0,"@united no bag tagging, led to many people backing up the aisle to front with bags",2015-02-21 14:17:13 -0800,33.5361347105645,-119.370150662929 5.6925944254747E+017,negative,1,Flight Attendant Complaints,1,United,jcharvardapp,0,"@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers",2015-02-21 14:16:42 -0800,37.1452506069166,-119.47558488881 5.69259272556536E+017,negative,1,Bad Flight,0.6821,United,jcharvardapp,0,@united allowing passengers on my flight to block exit of plane,2015-02-21 14:16:01 -0800,33.8801010226782,-119.205004892434 5.69259186711765E+017,negative,0.6744,Flight Attendant Complaints,0.3375,United,jcharvardapp,0,@united no wheelchairs,2015-02-21 14:15:41 -0800,34.3299137085363,-120.181839589868 5.69259152746222E+017,negative,1,Can't Tell,0.6733,United,jcharvardapp,0,"@united no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance",2015-02-21 14:15:32 -0800,36.2700643807621,-119.282313196372 5.69259056956727E+017,negative,1,Late Flight,0.3627,United,BVSCAPE,0,@united the nightmare continues... http://t.co/TsvgbrL15f,2015-02-21 14:15:10 -0800,37.5581775037399,-119.83650953464 5.6925890022819E+017,negative,1,Customer Service Issue,0.6712,United,jcharvardapp,0,@united this team added 30 mins on turnaround,2015-02-21 14:14:32 -0800,34.042255174235,-119.895124908074 5.69258454633701E+017,positive,0.6522,,0,United,jcharvardapp,0,"@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations",2015-02-21 14:12:46 -0800,36.6007110719621,-119.345215785922 5.69258100324049E+017,negative,1,Customer Service Issue,1,United,ralonG2013,0,@united call wait times are over 20 minutes and airport wait times are longer,2015-02-21 14:11:22 -0800,39.5209031667837,-119.997221503994 5.69258013950808E+017,positive,0.6533,,,United,IanJolicoeur,0,"@united thanks, we did.",2015-02-21 14:11:01 -0800,36.2540243110016,-119.176256586891 5.6925793290847E+017,negative,1,Customer Service Issue,1,United,ralonG2013,0,"@united yes, I've been waiting for four hours and no one has been able to help me.",2015-02-21 14:10:42 -0800,35.5681590797873,-118.922112186894 5.69257818789978E+017,positive,1,,,United,KristinMcNeil,0,@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines,2015-02-21 14:10:14 -0800,39.2640527123073,-119.398568249997 5.69257540023951E+017,negative,1,Late Flight,1,United,gorgeousjack,0,@united we are sitting on the runway for 2 hours! It is ridiculous!!,2015-02-21 14:09:08 -0800,36.4914557931085,-120.11173375925 5.69257033972605E+017,negative,1,Customer Service Issue,1,United,GregKuroda,0,"@united, no, your service here pretty much ruined my day, but thanks for the weak attempt",2015-02-21 14:07:07 -0800,40.1319435868358,-120.212242153755 5.69256471046824E+017,negative,1,Bad Flight,0.3449,United,ABBaitCo,0,"@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection",2015-02-21 14:04:53 -0800,36.7563302672409,-119.364893089492 5.69256434736746E+017,negative,0.6452,Can't Tell,0.3441,United,9kenny5,0,"@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?",2015-02-21 14:04:44 -0800,33.2180185306388,-119.037494673929 5.69256307045179E+017,negative,1,Bad Flight,0.3579,United,yajur,0,@united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW,2015-02-21 14:04:14 -0800,34.1746350172008,-119.834283942161 5.69256055781241E+017,negative,0.3402,Customer Service Issue,0.3402,United,kenzieellis,0,@united please don't take my membership away :(,2015-02-21 14:03:14 -0800,38.2078046842076,-119.636472641977 5.692534149719E+017,negative,1,Cancelled Flight,1,United,MeganStorey415,0,"@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning.",2015-02-21 13:52:45 -0800,35.888022934079,-120.364860029828 5.69253382898127E+017,negative,1,Flight Attendant Complaints,0.65,United,TimBouhour,0,"@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!",2015-02-21 13:52:37 -0800,32.2421732462369,-119.560149179716 5.69253285015753E+017,neutral,0.6574,,,United,PalenMcDermott,0,@united !!!!! YAAYY!!! YAY PROM!!!! http://t.co/DXicoyioxF,2015-02-21 13:52:14 -0800,38.9920625942252,-118.982055087001 5.69253190551499E+017,negative,1,Bad Flight,0.3571,United,MeganStorey415,0,@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?,2015-02-21 13:51:51 -0800,34.4388082900582,-119.367407003238 5.69252801802592E+017,positive,1,,,United,PalenMcDermott,0,@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!,2015-02-21 13:50:18 -0800,35.3341210026703,-119.753425668859 5.69252759087686E+017,negative,0.7077,Customer Service Issue,0.3649,United,school_tales,0,"@united yep—used that twice; no case id numbers assigned; just tried it again-get screen that says, “thank you for submitting your request”",2015-02-21 13:50:08 -0800,35.4979611365633,-119.446271852052 5.69252732940321E+017,negative,1,Bad Flight,0.6563,United,MeganStorey415,0,@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L,2015-02-21 13:50:02 -0800,36.0529868093518,-119.958460292725 5.69251080598479E+017,positive,1,,,United,alicekeeler,0,So appreciated! @united,2015-02-21 13:43:28 -0800,38.2088457814853,-118.925449304803 5.69250623427781E+017,positive,0.3367,,0,United,nyc2theworld,0,@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.,2015-02-21 13:41:39 -0800,37.2573141328207,-120.273689645622 5.69250015752749E+017,positive,0.6661,,,United,SoSickOfBallin,0,@united No problem just follow me back so I can! Thank you!,2015-02-21 13:39:14 -0800,34.8000438739935,-120.300306278286 5.69249933271966E+017,negative,1,Customer Service Issue,0.6718,United,Keels2515,0,@united any help is appreciated. That's a LOOONG wait for help on something that's not his fault,2015-02-21 13:38:54 -0800,36.8135200116977,-119.749087131987 5.69249783216538E+017,negative,1,Cancelled Flight,1,United,Keels2515,0,@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone,2015-02-21 13:38:19 -0800,36.5258258275733,-119.266162691343 5.69249769421296E+017,negative,1,Can't Tell,1,United,ralonG2013,0,@united is probably the least satisfactory airline I've ever been on. Never fails to disappoint.,2015-02-21 13:38:15 -0800,37.5489215433703,-119.462774660284 5.6924949326429E+017,positive,1,,,United,PalenMcDermott,0,@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!,2015-02-21 13:37:09 -0800,35.2843011680213,-118.977229251345 5.6924941646241E+017,negative,1,Customer Service Issue,1,United,dlm_3,0,@united not sure why u call it customer care. Should be customer we don't care,2015-02-21 13:36:51 -0800,36.3481190058918,-119.724134840878 5.69249223897526E+017,negative,1,Cancelled Flight,1,United,NoahLocke,0,@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.,2015-02-21 13:36:05 -0800,37.3067553977497,-119.256672784013 5.69248898071581E+017,negative,0.6687,Can't Tell,0.3575,United,jorge_guajardo,1,@united I fly @AmericanAir normally. This doesn't happen to me with them. I'll let your flyers provide their own feedback. Thank you.,2015-02-21 13:34:48 -0800,39.516576273597,-118.18201175313 5.69248843532886E+017,positive,1,,,United,heygorgevents,0,@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!,2015-02-21 13:34:35 -0800,35.651033903106,-119.489588323796 5.6924800045697E+017,negative,1,Bad Flight,0.3455,United,ABBaitCo,0,@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail,2015-02-21 13:31:14 -0800,36.7499136233383,-119.602501430324 5.69247579692782E+017,neutral,1,,,United,EbolaOutbreakUS,0,@united SATURDAY this morning Man dies from Ebola http://t.co/hXVVIS0VWw,2015-02-21 13:29:33 -0800,39.2214122712733,-119.333913775167 5.6924718233702E+017,positive,1,,,United,smithnr,0,@united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out.,2015-02-21 13:27:59 -0800,35.2366421832288,-119.831781100318 5.69247029446119E+017,negative,1,Can't Tell,0.65,United,pongchmp,1,"@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain",2015-02-21 13:27:22 -0800,38.4458457880564,-119.048390944973 5.69246786440831E+017,negative,1,Lost Luggage,1,United,thebadvillain,0,@united great job losing one of my six bags on a direct flight. Don't know how you manage to do it.,2015-02-21 13:26:24 -0800,36.3113602287661,-119.817016688746 5.69245240336331E+017,negative,1,Customer Service Issue,1,United,GregKuroda,0,@united the worst customer service in Denver.,2015-02-21 13:20:16 -0800,37.1795938191745,-119.959776803098 5.69244295921693E+017,negative,1,Bad Flight,1,United,MeganStorey415,0,"@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ",2015-02-21 13:16:30 -0800,36.0258719943387,-119.164579840027 5.69244202225308E+017,neutral,1,,,United,9kenny5,0,@united So what's allowed or what's not allowed to be carried in my checked baggage?,2015-02-21 13:16:08 -0800,36.9010126807032,-120.540130308738 5.69244201021362E+017,negative,1,Late Flight,0.6421,United,SomuchWhit,0,@united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse,2015-02-21 13:16:08 -0800,32.9210419146839,-120.171125671554 5.69243889011282E+017,negative,1,Flight Attendant Complaints,1,United,SomuchWhit,0,@united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals,2015-02-21 13:14:53 -0800,38.9002701789646,-119.634498704557 5.69243676594942E+017,negative,1,Can't Tell,0.353,United,LisaKothari,0,@united No wonder the cabin is filthy. #badservice,2015-02-21 13:14:03 -0800,35.9634672604039,-119.162680897362 5.69243519652471E+017,negative,1,Flight Attendant Complaints,0.6809,United,LisaKothari,0,"@united And then when we asked the stewardess to take the disinfectant wipe as trash she said, ""not with my hands!"" #badservice",2015-02-21 13:13:25 -0800,36.3952645553948,-119.038304810632 5.69243270745866E+017,negative,0.7125,Can't Tell,0.7125,United,justleon,1,@united I need #United to be a better airline!!,2015-02-21 13:12:26 -0800,37.0218712702947,-119.360497856331 5.69242387878429E+017,negative,1,Cancelled Flight,1,United,cryfshr,0,@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me,2015-02-21 13:08:55 -0800,36.766237136392,-120.192646509955 5.69242111100514E+017,neutral,1,,,United,AndrewMcDublin,0,"@united I haven't booked yet, I'm asking before I book",2015-02-21 13:07:49 -0800,38.5331264563461,-119.416545881654 5.69242047917502E+017,positive,0.358,,0,United,ThatsVy,0,"@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!",2015-02-21 13:07:34 -0800,36.5126436805896,-118.805798463818 5.69242037968446E+017,negative,1,Can't Tell,1,United,LisaKothari,0,"@united Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice",2015-02-21 13:07:32 -0800,41.9455853135426,-119.51785717 5.69241682283082E+017,negative,1,Bad Flight,1,United,LisaKothari,0,@united You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross!,2015-02-21 13:06:07 -0800,35.1100297095083,-119.304557177542 5.69240866684072E+017,positive,1,,,United,PalenMcDermott,1,@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx,2015-02-21 13:02:53 -0800,32.8364424936186,-119.398476976413 5.69239939776274E+017,neutral,0.6316,,0,United,nyc2theworld,0,@united since UA 1226 ORD-EWR is delayed pushing it into meal time does that mean it will be catered with meals in First?,2015-02-21 12:59:12 -0800,36.9951455657041,-119.994560155139 5.69239293429834E+017,negative,0.6821,Bad Flight,0.3487,United,JoeSchmuck,0,@united help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint.,2015-02-21 12:56:38 -0800,39.2169109206929,-119.559013708425 5.69238938042421E+017,negative,1,Cancelled Flight,1,United,rpgibson8589,0,@united ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes,2015-02-21 12:55:13 -0800,37.0010989287536,-119.266910855343 5.69238148032672E+017,neutral,0.643,,0,United,AndrewMcDublin,0,@united correct? What's correct? Sorry I'm lost,2015-02-21 12:52:05 -0800,36.1063868361327,-118.765243532595 5.69237947033256E+017,negative,1,Customer Service Issue,0.6539,United,TheBarnesology,0,@united that's a crazy long form! You need something other than a video?,2015-02-21 12:51:17 -0800,36.51196583136,-119.209508846395 5.69237356622025E+017,negative,1,Can't Tell,1,United,AviNewYork,0,@united I hope not to see the same issue on my return flight tomorrow,2015-02-21 12:48:56 -0800,36.8921267092561,-119.81461576703 5.69236834783343E+017,negative,1,Cancelled Flight,1,United,AngelikaGiatras,0,@united flight just Cancelled Flightled. This is ridiculous,2015-02-21 12:46:51 -0800,38.0823143403408,-119.957902966329 5.69236060615668E+017,neutral,0.7065,,0,United,AndrewMcDublin,0,@united I'm flying UA but *G with A3,2015-02-21 12:43:47 -0800,36.9729172449752,-119.852979047885 5.69235954789016E+017,negative,0.9286,Customer Service Issue,0.9286,United,screamingbrat,0,@united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins,2015-02-21 12:43:22 -0800,39.8444538165731,-120.173760544204 5.69235062862037E+017,neutral,1,,,United,setfive,0,"@united we have developers flying down tmrw morn. w/45 min layover, there is an earlier flight to have 1.5hr layover, can move them up?",2015-02-21 12:39:49 -0800,39.7948240205586,-118.393666573036 5.69234592420332E+017,positive,0.6737,,,United,elmoray,0,@united thanks for the reply. If you can get me a better seat on my next leg to Munich. That would be nice.,2015-02-21 12:37:57 -0800,37.2835457116106,-119.675577302489 5.69233531483918E+017,negative,1,Customer Service Issue,1,United,smithnr,0,@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta,2015-02-21 12:33:44 -0800,36.511587346078,-119.635564489331 5.69233434423353E+017,neutral,0.3444,,0,United,c4pyro,0,@united Home is Calgary can you get us there without the added expense of accommodations and meals.,2015-02-21 12:33:21 -0800,40.1047202640779,-119.25150247144 5.69233335915926E+017,negative,1,Can't Tell,0.684,United,elmoray,0,@united thank you for your reply. My frustration is that spending a upgrade just puts you on a wait list.,2015-02-21 12:32:57 -0800,35.0608732068001,-118.98338296331 5.69233194723078E+017,negative,1,Damaged Luggage,0.6631,United,HSeeley14,0,@united @nathankillam or your staff could try not throwing the luggage around.,2015-02-21 12:32:24 -0800,36.8520105984978,-119.032896426963 5.69232650965103E+017,negative,1,Late Flight,0.6402,United,c4pyro,0,@united 4 of us are stranded And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.,2015-02-21 12:30:14 -0800,35.7753448883756,-120.204841681658 5.69232560330555E+017,negative,0.635,Bad Flight,0.3221,United,polkj71,0,@united hello I am flying first class and am behind 20 people on zone 1!!!!! Pls pass on to app dept - you should board 1st class first,2015-02-21 12:29:52 -0800,37.2699652261617,-119.010972969321 5.6923248018149E+017,positive,1,,,United,ChefjeffSD,0,@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.,2015-02-21 12:29:33 -0800,32.7085142473717,-119.29286433857 5.69232221397066E+017,negative,1,Customer Service Issue,1,United,hadAbadWeek,0,"@united can't get anyone to deal with me in person. Cowardly customer service, I can't be looked in the eyes by anyone.",2015-02-21 12:28:32 -0800,34.9759115270148,-119.194760636204 5.69231984334995E+017,negative,0.6492,Flight Attendant Complaints,0.3304,United,hadAbadWeek,0,"@united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr.",2015-02-21 12:27:35 -0800,35.7233143159824,-119.844577344328 5.6923185848508E+017,negative,1,Late Flight,0.3556,United,WSlough,0,@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?,2015-02-21 12:27:05 -0800,32.8829720280523,-118.946001119771 5.6923176317356E+017,positive,1,,,United,jowyang,0,"@united Ill check it out, appreciate the response, regardless.",2015-02-21 12:26:42 -0800,36.1982433334458,-119.156240389779 5.69229796401685E+017,neutral,0.6768,,0,United,school_tales,0,@united nope. no case id either time.,2015-02-21 12:18:53 -0800,38.5205065520372,-119.337241994897 5.6922889263802E+017,negative,1,Cancelled Flight,1,United,pwaggs,0,@united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such.,2015-02-21 12:15:18 -0800,34.7954766015479,-119.92580415374 5.69228707203838E+017,negative,0.6729,Bad Flight,0.6729,United,jaycalavas,0,"@united troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI",2015-02-21 12:14:34 -0800,34.4841744725405,-118.989147348305 5.69228668918223E+017,positive,1,,,United,toddon14th,0,@united 1632 was phenomenal frm gate (SEA) to gate (IAD),2015-02-21 12:14:25 -0800,38.2598694862348,-120.290985270671 5.69227372223812E+017,positive,0.3366,,0,United,zachkpearson,0,.@united Thanks. Hopefully this is easily resolved.,2015-02-21 12:09:15 -0800,40.745411795223,-119.501998937542 5.69227342675116E+017,neutral,1,,,United,AndrewMcDublin,0,"@united A3 Gold. So the international baggage limit apply when booked on 1 ticket,even for a domestic leg? What if I travel with 2 friends?",2015-02-21 12:09:08 -0800,38.5404614502527,-119.025105288413 5.69226313220948E+017,negative,1,Cancelled Flight,1,United,luko,0,@united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days,2015-02-21 12:05:03 -0800,39.1276316117122,-119.3214985508 5.69226228152054E+017,negative,1,Customer Service Issue,0.3712,United,TheBarnesology,0,@united why are you charging people to see the freaking flight map? https://t.co/AgPb45v8wt,2015-02-21 12:04:43 -0800,36.9161376998042,-118.308389393386 5.6922558518188E+017,negative,1,Late Flight,1,United,ThatsVy,0,@United my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have?,2015-02-21 12:02:09 -0800,34.0641254061205,-119.186012516056 5.69225573773369E+017,negative,1,Can't Tell,0.6707,United,SomuchWhit,0,@united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness,2015-02-21 12:02:07 -0800,35.8326389064927,-119.674268277384 5.69224849144418E+017,negative,1,Can't Tell,0.645,United,BVSCAPE,1,"@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip",2015-02-21 11:59:14 -0800,36.2406521077553,-119.811872294746 5.69224824066843E+017,negative,1,Cancelled Flight,1,United,brandonmajor,0,@united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?,2015-02-21 11:59:08 -0800,35.0402286306189,-119.389145654239 5.69222424236917E+017,neutral,0.6729,,0,United,TenyZhu,0,@united already DM you my concern. Pls check.,2015-02-21 11:49:36 -0800,37.3510896231351,-118.334669017713 5.69221589822083E+017,negative,1,Can't Tell,0.7075,United,BVSCAPE,1,@united well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity,2015-02-21 11:46:17 -0800,41.1566318327655,-119.538974688009 5.69221517298369E+017,neutral,0.6437,,,United,itsmarisa,0,"@united I'm aware, I fly a lot :) Just sad I had to change my shoes (boots), ha! #HappyFlight",2015-02-21 11:46:00 -0800,38.4075882394334,-118.74701273579 5.69221210019488E+017,positive,0.6741,,,United,marynevis,0,@united I will. Thanks.,2015-02-21 11:44:46 -0800,36.1709220990668,-118.74279026853 5.69219928957395E+017,negative,1,Customer Service Issue,1,United,jenkulp,0,"@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive",2015-02-21 11:39:41 -0800,38.0172345906204,-119.270006012319 5.69219701001179E+017,negative,1,Can't Tell,1,United,marynevis,0,@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America,2015-02-21 11:38:46 -0800,37.309047717908,-119.660797817736 5.69218838190907E+017,positive,0.6487,,0,United,marynevis,0,@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.,2015-02-21 11:35:21 -0800,35.9159938600075,-119.510419859314 5.69217440250331E+017,negative,1,Customer Service Issue,1,United,GatorKim_ATL,0,@united Worst customer non-service for sure!,2015-02-21 11:29:47 -0800,38.3945542795875,-119.48862198511 5.69217317315355E+017,negative,1,Can't Tell,1,United,GatorKim_ATL,0,@united Worst airline ever?,2015-02-21 11:29:18 -0800,36.3962979251989,-119.783718711124 5.69217285593788E+017,neutral,0.7047,,0,United,AngelikaGiatras,0,@united same flight number different flight. I'm heading to MPLS,2015-02-21 11:29:11 -0800,36.0505271912036,-119.616918100119 5.69216245574312E+017,neutral,1,,,United,aptnelson,0,@united flights taking off from IAD this afternoon?,2015-02-21 11:25:03 -0800,38.6216636089658,-119.935351361209 5.69216055018705E+017,neutral,0.66,,0,United,reccewife,0,@united I will. I have to get to Bangkok. I have just 17 days to spend with my husband in his mid deployment leave. Like to get there asap,2015-02-21 11:24:17 -0800,36.136538891435,-119.854246094608 5.6921577983028E+017,negative,1,Flight Attendant Complaints,0.6784,United,CheoGA,1,@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks,2015-02-21 11:23:12 -0800,36.6266096068224,-119.899684584479 5.69215742224282E+017,neutral,0.6813,,,United,janemswift,0,@united and a husband.,2015-02-21 11:23:03 -0800,38.9137832671776,-120.129547615992 5.69215344948199E+017,negative,0.6424,longlines,0.6424,United,janemswift,0,@united need assistance. Line is out the door and travelling with 3 kids.,2015-02-21 11:21:28 -0800,40.1087226559973,-119.914402031739 5.69213892980642E+017,negative,0.6517,Flight Attendant Complaints,0.3371,United,marynevis,0,@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.,2015-02-21 11:15:42 -0800,37.5277947705663,-118.966535639388 5.69213883371684E+017,positive,0.6679,,,United,PierreSchmit,0,"@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT",2015-02-21 11:15:39 -0800,34.1162128223342,-119.221855954537 5.69213503954915E+017,negative,1,longlines,0.6729,United,RussPJohn,0,"@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected & appointed hacks http://t.co/kKEDjNRTWo”",2015-02-21 11:14:09 -0800,38.9618597173914,-119.195278413887 5.69213441694568E+017,neutral,0.365,,0,United,jsmithers,0,@united I take it as a compliment that I was mistaken several times as a member of your staff on my flight... time to remove my scarf :),2015-02-21 11:13:54 -0800,36.4907672013669,-120.255807248236 5.69213197485515E+017,negative,1,Flight Booking Problems,0.6469,United,rena_lea,0,"@united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference.",2015-02-21 11:12:56 -0800,32.8340387794455,-119.657809521755 5.69212860665979E+017,negative,0.6685,Late Flight,0.6685,United,AngelikaGiatras,0,@united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618,2015-02-21 11:11:36 -0800,36.6199011891749,-119.71689559818 5.69212318283772E+017,negative,1,Can't Tell,0.708,United,JimRessler,0,@united yes refund my ticket and give me email address to let u know what happened,2015-02-21 11:09:26 -0800,38.6774147362114,-119.387649533169 5.69211645710496E+017,negative,1,Can't Tell,0.3516,United,dmb41shows,0,@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ,2015-02-21 11:06:46 -0800,36.3419427746789,-119.001847219775 5.69211244693099E+017,negative,0.6197,Late Flight,0.6197,United,RussPJohn,0,"@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?",2015-02-21 11:05:10 -0800,40.4360248888592,-119.6983366319 5.69209958627017E+017,negative,1,Customer Service Issue,0.6753,United,CheoGA,1,@united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me.,2015-02-21 11:00:04 -0800,37.3158390083309,-119.165549012869 5.69209543533699E+017,negative,1,Customer Service Issue,1,United,Andrewc11776,0,"@united Great! I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable.",2015-02-21 10:58:25 -0800,32.3969603592556,-118.765208941336 5.69209352730513E+017,neutral,1,,,United,Waveruprecht24,0,"@united I'm glad 1K means something, lol!",2015-02-21 10:57:39 -0800,37.3423986855676,-119.134551628454 5.69209084144005E+017,negative,1,Late Flight,0.6941,United,AngelikaGiatras,1,@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.,2015-02-21 10:56:35 -0800,36.3234265451072,-118.592618703127 5.69208751972065E+017,negative,1,Customer Service Issue,0.6736,United,joesanchezr,0,@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy),2015-02-21 10:55:16 -0800,38.624995744776,-118.996542034021 5.69208067243401E+017,neutral,1,,,United,jimccooper,0,@united I was able to get a seat on earlier flight sfo to ind. Can you add me to 6pm ord to IND?,2015-02-21 10:52:33 -0800,36.8150344148178,-119.684417674512 5.69207193377108E+017,negative,0.6655,Cancelled Flight,0.6655,United,DianaGo144,0,@united I'm on snowy roads to BWI. I Just called MileagePlus & told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help,2015-02-21 10:49:04 -0800,37.5329782279243,-118.311298298666 5.69206925046493E+017,negative,1,Can't Tell,0.6723,United,aushianya,0,@united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me,2015-02-21 10:48:00 -0800,36.4586666118176,-119.458659442966 5.69205367575441E+017,negative,0.6721,Cancelled Flight,0.3619,United,2533107724Paul,0,"@united remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see",2015-02-21 10:41:49 -0800,41.0016645370382,-118.622362299322 5.69204255191491E+017,negative,0.6696,Bad Flight,0.34,United,KristenRuybal,1,@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf,2015-02-21 10:37:24 -0800,38.5096085422748,-119.000478553716 5.69204188334264E+017,negative,1,Lost Luggage,1,United,Carl_Cochran1,0,@united U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT,2015-02-21 10:37:08 -0800,36.0333689324584,-119.814587684906 5.69203010410119E+017,negative,0.3469,Can't Tell,0.3469,United,hadAbadWeek,0,@united is to airlines as @comcast @XFINITY is to cable/internet,2015-02-21 10:32:27 -0800,37.5442085054572,-119.071788789298 5.69202773704647E+017,negative,1,Customer Service Issue,1,United,hadAbadWeek,0,@united customers ✅. Customer service ❌ http://t.co/qP6Aw3nLIP,2015-02-21 10:31:31 -0800,38.373272181213,-118.779649091459 5.69202656486433E+017,negative,1,Bad Flight,0.6621,United,Waveruprecht24,0,"@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!",2015-02-21 10:31:03 -0800,36.9811324682989,-119.221365640136 5.69201516881449E+017,negative,1,Can't Tell,0.6408,United,JoeSchmuck,0,"Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole..",2015-02-21 10:26:31 -0800,38.6551130414906,-119.604680075289 5.69201109400556E+017,negative,1,Flight Booking Problems,0.6638,United,darcqhorse,0,"@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination",2015-02-21 10:24:54 -0800,38.5126709443943,-119.07214722464 5.69199524629111E+017,negative,0.671,Late Flight,0.671,United,SeanFedorko,0,"@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?",2015-02-21 10:18:36 -0800,37.2168501465751,-119.230137758001 5.69199095505691E+017,positive,0.6793,,0,United,SeanFedorko,0,"@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!",2015-02-21 10:16:54 -0800,33.6841974488935,-119.020396385585 5.69197921150902E+017,negative,1,Lost Luggage,1,United,NewsLadiesNeed,0,@united 14 hours after landing in #ATL & I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy,2015-02-21 10:12:14 -0800,36.0976516018448,-119.215056715634 5.69197579956843E+017,negative,1,Flight Attendant Complaints,0.3684,United,your_ride_dear,1,@united #bullying in the #workforce not ok. Get gate agents 2 work as a team. 2 against 1 is never cool. #Delays #flights #UnitedAirlines,2015-02-21 10:10:52 -0800,39.664910751287,-119.03754561607 5.69196241252282E+017,negative,1,Customer Service Issue,0.3417,United,BVSCAPE,1,"@united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin",2015-02-21 10:05:33 -0800,34.1523759851453,-119.238478564247 5.69195472650269E+017,negative,1,Customer Service Issue,0.6484,United,hadAbadWeek,0,@united send someone to the customer service counter in person. DIA concourse B across from gate B36a.,2015-02-21 10:02:30 -0800,33.2148835724683,-118.233304428928 5.69194996143755E+017,negative,1,Customer Service Issue,0.6652,United,hadAbadWeek,1,@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw,2015-02-21 10:00:36 -0800,36.3885484537104,-120.535502038828 5.69194348375613E+017,negative,1,Late Flight,0.6667,United,drwebber,0,@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml,2015-02-21 09:58:02 -0800,34.7685936376301,-120.141542608257 5.69193887706812E+017,neutral,0.68,,,United,getpatrick,0,@united Yes. Luckily I was there.,2015-02-21 09:56:12 -0800,36.7002823629251,-119.521267354135 5.69192902922006E+017,negative,0.6276,Cancelled Flight,0.6276,United,halestorm62,0,@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!,2015-02-21 09:52:17 -0800,34.3805742515051,-119.47872689529 5.69192549170033E+017,negative,1,Late Flight,1,United,CBench79,0,@united what's the hold up with flight 6475 from SLC to DEN??,2015-02-21 09:50:53 -0800,36.6429588463282,-119.202411877085 5.69191838579429E+017,negative,1,Cancelled Flight,0.6768,United,HPStorageGuy,0,@united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong,2015-02-21 09:48:04 -0800,38.1580342591721,-119.526574382119 5.6919168779427E+017,neutral,0.6923,,0,United,Globe_Guide,0,@united can you please follow for a DM?,2015-02-21 09:47:28 -0800,39.7772411878453,-119.793618346535 5.69189285334618E+017,positive,0.7028,,,United,DaRenton,0,@united thank you for the help!!,2015-02-21 09:37:55 -0800,34.6624190537605,-120.238465318424 5.69188967180059E+017,negative,1,Can't Tell,0.6634,United,recon_love,0,@united Yeah that didn't happen!,2015-02-21 09:36:39 -0800,37.0495365806358,-118.534765985789 5.69188938012881E+017,negative,1,Lost Luggage,1,United,NewsLadiesNeed,0,@united Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy,2015-02-21 09:36:32 -0800,35.0769993155867,-119.293284881348 5.69188792541819E+017,negative,1,Bad Flight,0.3521,United,paul_e_jones,1,@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.,2015-02-21 09:35:57 -0800,39.633635054898,-119.586000089679 5.69187853412012E+017,negative,1,Flight Attendant Complaints,0.3411,United,gngstout,0,@united Hate when I get bumped out of the seat I've selected (& empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade!,2015-02-21 09:32:13 -0800,31.9481662849801,-119.279024236272 5.69186762947494E+017,negative,1,Customer Service Issue,0.6635,United,your_ride_dear,0,"@united no announcement re extra baggage, ""find an empty bin"" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing",2015-02-21 09:27:53 -0800,38.6722592477319,-118.636951195632 5.69186566247051E+017,negative,1,Lost Luggage,0.6785,United,gehandabare,1,@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up,2015-02-21 09:27:07 -0800,39.6168602159861,-119.924139526846 5.69185842876572E+017,negative,1,Flight Attendant Complaints,0.3564,United,AnnieBodyCanada,0,@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??,2015-02-21 09:24:14 -0800,36.0777129304552,-120.206295117598 5.69185594095509E+017,negative,1,Bad Flight,0.6787,United,iamlaurencard,1,.@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.,2015-02-21 09:23:15 -0800,33.0215617692504,-119.297398544277 5.69184999900996E+017,negative,1,Customer Service Issue,1,United,NosihtamInc,1,@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!,2015-02-21 09:20:53 -0800,34.7671637660689,-119.356696578391 5.69184788784918E+017,negative,1,Customer Service Issue,0.6667,United,CFCDarlene,0,@united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane,2015-02-21 09:20:03 -0800,37.3668698501142,-119.826484444851 5.69183712606179E+017,negative,1,Customer Service Issue,0.6636,United,TimothyJGill,1,"@united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage",2015-02-21 09:15:46 -0800,37.4484433244657,-119.349113664143 5.69183387816038E+017,neutral,1,,,United,franknoc,0,@united I was just calling the Global Services help desk so via phone.,2015-02-21 09:14:29 -0800,35.1776420221395,-118.159305037047 5.691826431553E+017,neutral,1,,,United,D4Duskes,0,"@united on final. Pls don't let my connection leave!!! Conf# NPBHD0 http://t.co/eWXwXiDTfX",2015-02-21 09:11:31 -0800,38.7317455538952,-119.812309155708 5.69181132685574E+017,negative,1,Can't Tell,0.6523,United,hadAbadWeek,1,"fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA",2015-02-21 09:05:31 -0800,33.83702957488,-120.251733392706 5.69179849518162E+017,positive,1,,,United,grahamh00,0,@united you're good. Thank you!,2015-02-21 09:00:25 -0800,37.2288293882217,-118.70221676608 5.69179721549914E+017,neutral,0.6477,,0,United,29MC29,0,@united how much does a ski bag cost to check? Bag contains 1 pair is skis and one pair of poles,2015-02-21 08:59:55 -0800,39.6137366271208,-119.848688893608 5.69178715051188E+017,positive,1,,,United,argrenier,0,"@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it.",2015-02-21 08:55:55 -0800,40.1977021758154,-118.530899832311 5.69177940027675E+017,neutral,0.6487,,0,United,weymouth371,0,@united no thanks,2015-02-21 08:52:50 -0800,33.9052195012425,-119.179660016204 5.69177080014901E+017,neutral,1,,,United,SisterTristan,0,@united I got it now. Wouldn't let me log on with my email. Thx. Here's hoping for dtw-ase without issue today,2015-02-21 08:49:25 -0800,38.4990124302474,-119.698498019428 5.69175138349887E+017,positive,0.6436,,,United,mrp,0,"@united oh, the Wi-Fi router is on top of the fuselage! ;)",2015-02-21 08:41:42 -0800,37.0332136510043,-119.339134192611 5.69172396680176E+017,negative,1,Bad Flight,0.6727,United,jrdnly,0,"@united on SFO->AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites",2015-02-21 08:30:48 -0800,33.3310217173416,-118.658885765084 5.69172176214962E+017,negative,0.6634,Late Flight,0.3465,United,michabt,0,"@United come on, reopen 1285 at ORD and clear your growing DC backlog",2015-02-21 08:29:56 -0800,34.5965440354075,-118.024514780879 5.69172065724428E+017,negative,1,Customer Service Issue,0.66,United,not_asteroid,1,"@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins",2015-02-21 08:29:29 -0800,34.3013356751482,-119.963969184877 5.69170903948501E+017,negative,1,Can't Tell,1,United,startupofme,0,@united I'm strongly considering taking my business elsewhere. #UnitedAirlines,2015-02-21 08:24:52 -0800,38.795218226917,-119.696254957651 5.69170897606709E+017,negative,0.7027,Flight Booking Problems,0.7027,United,owenmcstravick,0,"@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**",2015-02-21 08:24:51 -0800,37.2946445810736,-118.392662386393 5.6917054125013E+017,neutral,1,,,United,LuxuryFred,0,@United lounge @ #Heathrow Used by @AirNZUSA http://t.co/6hJucP694l,2015-02-21 08:23:26 -0800,36.2620371844207,-119.168112422292 5.69169897906942E+017,negative,1,Bad Flight,0.7027,United,startupofme,0,"@united really needs to start upgrading their planes. No TVs & then the ""inflight wifi"" is currently unavailable #UnitedAirlines",2015-02-21 08:20:52 -0800,38.2178062332563,-119.852810601045 5.69169887689642E+017,negative,1,Flight Booking Problems,0.6737,United,GoGirlKnows,0,@united I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices?,2015-02-21 08:20:50 -0800,37.0045597286446,-119.103630715968 5.691689557866E+017,negative,1,Can't Tell,0.3636,United,rpgibson8589,0,@united outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first,2015-02-21 08:17:08 -0800,37.1264075465606,-120.052003737846 5.69168884798005E+017,negative,1,Customer Service Issue,1,United,les_gingem,0,@united Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working.,2015-02-21 08:16:51 -0800,38.5174747671307,-119.275909301641 5.69168028014744E+017,negative,1,longlines,0.6706,United,smallestnode,0,@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything. Long lines!! #ua1523,2015-02-21 08:13:27 -0800,35.6778895994253,-118.901092640208 5.69167347996496E+017,negative,1,Flight Booking Problems,1,United,tannad2001,0,@united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days.,2015-02-21 08:10:45 -0800,37.7032783776524,-119.654044091576 5.69165652876882E+017,negative,1,Can't Tell,0.6589,United,_LaVitaLoca,0,@united what incentive do I have to give you another chance?,2015-02-21 08:04:00 -0800,36.7892310310713,-120.525264246992 5.69164871465439E+017,neutral,1,,,United,Colocowgirl24,0,@united my dad booked through orbitz and due to weather he can't make it to the airport. Can you help him?,2015-02-21 08:00:54 -0800,35.2658957566235,-119.449325022033 5.69164614921019E+017,negative,0.3627,Can't Tell,0.3627,United,AviNewYork,0,@united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15.,2015-02-21 07:59:53 -0800,34.8865061029802,-119.529271164717 5.69164042679378E+017,neutral,1,,,United,froschmarc,1,@united #787 to begin Newark-London Heathrow route on May 6 @PANYNJ @BoeingAirplanes @FroschTravel http://t.co/RdJ1MwFLg1,2015-02-21 07:57:36 -0800,37.1215617075963,-119.612251738407 5.69163885393154E+017,negative,0.6299,Late Flight,0.3423,United,baldordash,0,"@united @baldordash Rebooked,arrived 8 hours Late Flightr. Last year 9 hrs to San Diego and the no inflight entertainment!",2015-02-21 07:56:59 -0800,36.3020022779503,-119.647742962361 5.69163371746095E+017,negative,1,Lost Luggage,1,United,kylemostyn,0,@united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent,2015-02-21 07:54:57 -0800,37.6483423983066,-118.563606907773 5.69162600237236E+017,negative,1,Flight Booking Problems,0.6774,United,Zortrium0,0,@United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time. Thanks @United!,2015-02-21 07:51:53 -0800,35.6447582996668,-119.962488120359 5.69161748286083E+017,negative,0.68,Bad Flight,0.68,United,NadeemdeVree,0,@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.,2015-02-21 07:48:29 -0800,36.6512122195167,-119.1462429529 5.69159619710362E+017,positive,1,,,United,zombiesausage,0,@united Very impressed so far. An app that's worth a damn and sms updates on my flight.,2015-02-21 07:40:02 -0800,37.0441300104954,-119.575412251397 5.69159333499576E+017,neutral,0.6644,,0,United,hannahhappie,0,@united any last minute flight deals for your cute little #frequentflyer ??? :)))) my Friday flight was Cancelled Flightled!!,2015-02-21 07:38:54 -0800,40.5229895988678,-119.421626204163 5.69156387789361E+017,negative,1,Customer Service Issue,1,United,JimRessler,1,@united just had the worst customer service experience ever on united airlines,2015-02-21 07:27:11 -0800,33.9470689210516,-119.430714535757 5.69155039983497E+017,negative,1,Can't Tell,0.6593,United,LewisSalgadoNYC,0,@united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE,2015-02-21 07:21:50 -0800,39.5778150611631,-119.867191435664 5.69154879484236E+017,negative,1,Bad Flight,0.6646,United,tony____k,0,"@united diverged to Burlington, Vermont. This sucks.",2015-02-21 07:21:12 -0800,36.3768713289818,-118.599954645566 5.69153669867946E+017,negative,1,Flight Attendant Complaints,0.3551,United,smonnat,1,@united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!,2015-02-21 07:16:23 -0800,34.204857149265,-119.001904332548 5.69153491983327E+017,negative,1,Late Flight,1,United,smallestnode,0,@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.,2015-02-21 07:15:41 -0800,35.99969507755,-119.145515434329 5.69152740414218E+017,negative,1,Customer Service Issue,1,United,sjampol,0,@united I sent my details to the customer care link you sent me almost a month ago and no response.,2015-02-21 07:12:42 -0800,35.9841040117348,-119.176644615645 5.69150031216779E+017,negative,1,Customer Service Issue,1,United,kayyywe,0,@united terrible service for military members and their families. #ridiculous #UnitedAirlines,2015-02-21 07:01:56 -0800,36.6098230597901,-119.740661496227 5.69149666027295E+017,neutral,1,,,United,AndrewMcDublin,0,@united Hi have a question re future Flight Booking Problems. DUB-JAC 29/9 JAC-LAX 8/10 LAX-DUB 13/10. I'm *G. What is checked bag allowance for JAC-LAX?,2015-02-21 07:00:29 -0800,39.3417636494379,-119.801398430504 5.6914949818366E+017,negative,1,Cancelled Flight,1,United,calebkelley,0,@united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems.,2015-02-21 06:59:49 -0800,37.6532240041886,-119.933960432805 5.69147852217135E+017,negative,1,Customer Service Issue,0.6392,United,franknoc,0,"@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number",2015-02-21 06:53:16 -0800,38.8802520833174,-118.528884967844 5.69144929093616E+017,neutral,1,,,United,convair990BHX,1,@united 757 N33103 taxies @bhx_official departing as UA26 to Newark Liberty Airport http://t.co/IALiCEH2FT,2015-02-21 06:41:39 -0800,32.7055447981817,-119.137944420806 5.69144072843063E+017,negative,1,Can't Tell,0.6589,United,_LaVitaLoca,0,@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy,2015-02-21 06:38:15 -0800,35.4461667093215,-118.25251536826 5.69144056305074E+017,positive,0.7087,,,United,tbjackson09,0,"@united thank you. It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising. Please assist with earlier flts to Cmh?",2015-02-21 06:38:11 -0800,36.3359090324216,-118.852573062683 5.69143454434927E+017,negative,1,Late Flight,0.6817,United,hadAbadWeek,0,"@united if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable.",2015-02-21 06:35:48 -0800,38.978790475665,-119.677920982557 5.69143406724837E+017,negative,1,Late Flight,1,United,smallestnode,0,@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck.,2015-02-21 06:35:36 -0800,40.7086106430377,-118.628854159059 5.69140808227672E+017,negative,1,Late Flight,1,United,LandoForziati,0,"@united Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience",2015-02-21 06:25:17 -0800,41.1373124986245,-118.371988056142 5.6914036202505E+017,negative,1,Customer Service Issue,0.6513,United,AviNewYork,1,@united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.,2015-02-21 06:23:31 -0800,35.8947236262782,-119.182885601897 5.69139586124911E+017,negative,1,Can't Tell,0.6489,United,retailtherapy10,0,@united 15.99 for wireless? Was 6.99 epic #fail . #greedy #piggy you are the worst!,2015-02-21 06:20:26 -0800,34.2953596166654,-119.170819961305 5.69139480101315E+017,negative,1,Can't Tell,0.6464,United,AviNewYork,1,@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6,2015-02-21 06:20:00 -0800,39.4259037261684,-119.365160057267 5.69134299024368E+017,negative,1,Customer Service Issue,0.3705,United,Pacen8r,1,"@united your ""Airserv"" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity.",2015-02-21 05:59:25 -0800,36.0921988545878,-119.558825617479 5.69134266052817E+017,negative,1,Customer Service Issue,0.3796,United,kylemostyn,0,@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement,2015-02-21 05:59:17 -0800,37.3693979936529,-119.723529119096 5.69130479690981E+017,negative,1,Customer Service Issue,0.6758,United,DiqM,0,"@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita",2015-02-21 05:44:14 -0800,36.9814986952036,-119.124005999143 5.69129269139538E+017,negative,0.6842,Can't Tell,0.6842,United,tomwylie19,1,@united 132 characters does not cover my reasons I'm afraid,2015-02-21 05:39:26 -0800,39.3175229759764,-120.159888026246 5.69128289178153E+017,negative,0.6883,Customer Service Issue,0.35,United,AviNewYork,0,@united while busy on his cell phone ???,2015-02-21 05:35:32 -0800,36.9200922620281,-119.048945887182 5.69125947200414E+017,negative,0.6479,Can't Tell,0.3464,United,BDWiese,0,"@united really, fill out a form about my flight experience? I sent an email to the 1K email address.",2015-02-21 05:26:14 -0800,34.0391007111457,-119.321261315672 5.69125711556043E+017,negative,0.6334,Late Flight,0.3342,United,JuanJoseRG02,0,"@united: ""Left gate 5 minutes early."" My thoughts: ""That doesn't count if you sit on the Tarmac for a half hour."" #comeonpeople",2015-02-21 05:25:18 -0800,36.3671976428724,-118.801100995496 5.69125558568784E+017,positive,1,,,United,garycirlin,0,@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?,2015-02-21 05:24:41 -0800,36.6306759946704,-119.497661939962 5.69125033509048E+017,negative,1,Late Flight,1,United,beckybye,0,@united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?,2015-02-21 05:22:36 -0800,33.760838878224,-119.374770386631 5.69121422817112E+017,negative,1,Flight Attendant Complaints,0.6646,United,thefarb,0,"@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag, didn't have to check",2015-02-21 05:08:15 -0800,35.5282382765711,-119.692529241897 5.69120847115502E+017,neutral,1,,,United,AviNewYork,0,@united First Officer of UA 1514 checking our 757 prior to departure from EWR yesterday while on his cell. Safety ??? http://t.co/1TFH2v0a7z,2015-02-21 05:05:58 -0800,38.5803376208728,-119.445510377238 5.69119503516246E+017,negative,1,Customer Service Issue,0.6523,United,justin_gbp,0,@united i booked lh via ua. However at gate they rebooked me to a Late Flightr lh flight. Now that flight didnt earn pqd for me. How do i get it,2015-02-21 05:00:38 -0800,39.8011813841742,-119.138089484181 5.69117696610185E+017,negative,1,Customer Service Issue,1,United,BenBell22,0,@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3),2015-02-21 04:53:27 -0800,35.438491481398,-119.53419820217 5.69116934379323E+017,negative,0.6421,Customer Service Issue,0.3368,United,BenBell22,0,"@united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best",2015-02-21 04:50:25 -0800,36.9891880459579,-118.845464524503 5.69116399039345E+017,negative,1,Customer Service Issue,0.6536,United,BenBell22,0,"@united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM",2015-02-21 04:48:17 -0800,35.1312743884384,-119.234490076259 5.6911509719869E+017,negative,1,Lost Luggage,1,United,lingley,0,@United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual,2015-02-21 04:43:07 -0800,35.2076433637229,-118.353971155046 5.69114239996076E+017,negative,0.6559,Cancelled Flight,0.3441,United,TheBarnesology,0,@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.,2015-02-21 04:39:43 -0800,35.7007518061382,-119.165543434196 5.69106746486223E+017,positive,0.689,,,United,ananth77,0,@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41,2015-02-21 04:09:56 -0800,36.9187395460739,-120.254477402338 5.69105159764242E+017,negative,1,Late Flight,1,United,recon_love,0,@united never fails to have delayed flights 😡,2015-02-21 04:03:38 -0800,38.3956413519578,-119.094377533028 5.69102054922129E+017,negative,1,Cancelled Flight,1,United,_Eric_Bishop,0,"@united Yes, myself and about 200 other people also.",2015-02-21 03:51:17 -0800,38.2712115194984,-120.139145385296 5.69101653573571E+017,positive,1,,,United,Mike_J_Morgan,0,@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl,2015-02-21 03:49:42 -0800,34.6288208722575,-120.067626476308 5.69098396914422E+017,negative,0.6688,Lost Luggage,0.3526,United,NicoleRoundy,0,@united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA,2015-02-21 03:36:45 -0800,39.6924026007442,-119.576455782303 5.69097525690569E+017,neutral,0.6842,,,United,Addair,0,@united lets do that can you email boarding pass?,2015-02-21 03:33:18 -0800,36.6458123961912,-119.249752267817 5.69096764835414E+017,neutral,0.6924,,,United,Addair,0,“@united: @Addair We hope you don't miss your connection. For help with re-Flight Booking Problems please Follow us & DM your confirmation. ^CP”done thx,2015-02-21 03:30:16 -0800,35.81729577405,-119.388378973686 5.69094744615158E+017,negative,1,Late Flight,1,United,Sallee_D,0,@united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks,2015-02-21 03:22:15 -0800,35.8339598294721,-119.559308846315 5.69093984640995E+017,positive,1,,,United,ryaneaster,0,@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness,2015-02-21 03:19:13 -0800,38.5883900453275,-119.22288308915 5.69089890173874E+017,negative,1,longlines,1,United,CaseyBarnes1,0,@united at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees,2015-02-21 03:02:57 -0800,37.7403136832057,-120.108164229569 5.69088814184079E+017,positive,0.6696,,0,United,ryaneaster,0,@united stellar customer service. You have earned my business by your attention to detail.,2015-02-21 02:58:41 -0800,36.6091692925218,-119.373797161666 5.69088496117416E+017,positive,1,,,United,ryaneaster,0,@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler,2015-02-21 02:57:25 -0800,34.2840179926904,-119.632051775879 5.69087906851135E+017,neutral,1,,,United,DaRenton,0,@united now arrives LAX @ 8:03 am,2015-02-21 02:55:04 -0800,34.4412076213784,-119.445952679252 5.69086687336223E+017,negative,0.6556,Can't Tell,0.3444,United,DaRenton,0,@united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight,2015-02-21 02:50:14 -0800,36.1397265492078,-120.043926437788 5.69085424498446E+017,negative,0.705,Bad Flight,0.705,United,tcfitz3,0,@united No first class passenger should have to pay for inflight wifi.,2015-02-21 02:45:12 -0800,41.357803087329,-119.349329878309 5.69083899478995E+017,positive,0.6735,,,United,filmbizpro,0,Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!,2015-02-21 02:39:09 -0800,35.5639785526859,-118.469657473918 5.69079375296999E+017,negative,1,Cancelled Flight,1,United,DNLee5,0,"@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever",2015-02-21 02:21:10 -0800,35.520107691838,-119.724349580573 5.69078346660901E+017,negative,1,Late Flight,1,United,jakehparrott,0,"@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks.",2015-02-21 02:17:05 -0800,38.4125916658533,-120.137380776719 5.69078332278514E+017,negative,0.664,Can't Tell,0.3423,United,DaRenton,0,"@united UA 1706 there is no way a plane ""loses its software"" I believe you decided to do an upgrade...",2015-02-21 02:17:02 -0800,33.8540450216556,-119.07789671161 5.69077766022246E+017,negative,1,Late Flight,0.6689,United,DaRenton,0,@united already missed connection... UA 495,2015-02-21 02:14:47 -0800,34.9773326194869,-118.752909502562 5.6907739388681E+017,negative,1,Flight Attendant Complaints,0.3404,United,DaRenton,0,@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...,2015-02-21 02:13:18 -0800,38.8906819668378,-119.299999621138 5.69076717689524E+017,negative,1,Late Flight,1,United,DaRenton,0,"@united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say ""oh well""",2015-02-21 02:10:37 -0800,34.8202523301573,-119.052782267999 5.69075488926372E+017,neutral,1,,,United,theycallme_HH,0,@united we are trying to go as far away from King'sCollegeLondon as possible for #charity today. Would you help us ? #jailbreak #RAG,2015-02-21 02:05:44 -0800,38.8695892314309,-119.023666143085 5.69075352888177E+017,negative,1,Customer Service Issue,0.6774,United,elliotdebruyn,0,"@united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service.",2015-02-21 02:05:11 -0800,36.0588062746681,-119.173112440423 5.69059097632338E+017,positive,0.3646,,0,United,DarianDavis,0,@united yes to more food! Add some gluten free options while you're at it,2015-02-21 01:00:36 -0800,37.5822108713578,-119.840053146739 5.69058014650434E+017,negative,1,Flight Attendant Complaints,1,United,_SamanthaAkira,0,@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too.,2015-02-21 00:56:17 -0800,36.7902493499417,-119.119610732139 5.69056573731021E+017,negative,0.6533,Bad Flight,0.3436,United,StevieT_89,0,@united on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5,2015-02-21 00:50:34 -0800,39.2196916718438,-118.285397068881 5.69055189988024E+017,neutral,0.626,,0,United,2cJustice4all,0,@united @paigeworthy : page United values your tweet b/c it's so rare that they receive tweets complimenting their service...most are fake.,2015-02-21 00:45:04 -0800,36.7017372400593,-119.633311641765 5.69049391337579E+017,negative,1,Customer Service Issue,1,United,dlm_3,0,@united yes there is when you keep getting the same robotic answer.,2015-02-21 00:22:01 -0800,37.4194110318726,-119.111193434798 5.69036254253347E+017,positive,1,,,United,NoviceFlyer,0,@united thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN,2015-02-20 23:29:49 -0800,39.4487618113427,-119.829340382116 5.69035887956271E+017,negative,1,Customer Service Issue,1,United,alexreznik,0,@united bad customer service to NYC a few weeks ago. Thinking of moving on,2015-02-20 23:28:22 -0800,34.8529425906307,-119.94212577668 5.69035174328934E+017,negative,1,Customer Service Issue,0.6437,United,2cJustice4all,0,@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff,2015-02-20 23:25:32 -0800,34.2914615208777,-119.890225802517 5.69034721683861E+017,negative,0.7,Flight Attendant Complaints,0.36,United,dasbet,0,"@united I mean, your employees were really nice as I literally sobbed?",2015-02-20 23:23:44 -0800,38.8545052149074,-119.281408691255 5.69034282485699E+017,negative,1,Customer Service Issue,1,United,2cJustice4all,0,"@united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone",2015-02-20 23:21:59 -0800,35.9281631041682,-119.040317605755 5.69033988855038E+017,negative,0.6333,Cancelled Flight,0.3222,United,dasbet,0,@united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time.,2015-02-20 23:20:49 -0800,36.1999981791637,-119.913594339874 5.69032643548811E+017,positive,1,,,United,cindykane,0,@united They held the plane! Made it!!,2015-02-20 23:15:28 -0800,34.7629634924924,-119.164190336939 5.6903021943824E+017,negative,1,Late Flight,1,United,AndreaDurkee,1,@united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!,2015-02-20 23:05:51 -0800,38.5470275275445,-119.553582429175 5.6902771862648E+017,positive,1,,,United,MERBARAT,0,"@united ok, have sent u info via DM. I appreciate your help and consideration. 😊",2015-02-20 22:55:54 -0800,35.2454787402624,-118.915906942865 5.69026124484706E+017,negative,1,Customer Service Issue,0.393,United,dtcurtbrown,0,@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.,2015-02-20 22:49:34 -0800,41.121203071266,-119.851637464725 5.69025401906795E+017,positive,1,,,United,EdinReporter,0,@united nice and early back home! http://t.co/geG4nghmIE,2015-02-20 22:46:42 -0800,38.4722563718749,-119.323155163635 5.69025196230877E+017,positive,0.6531,,,United,neilawinston,0,@united I hope so too :),2015-02-20 22:45:53 -0800,35.5122408149304,-119.584572544396 5.69024126641312E+017,negative,1,Lost Luggage,1,United,gehandabare,0,@united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive,2015-02-20 22:41:38 -0800,39.6047131405873,-119.431055993976 5.69023489492955E+017,positive,1,,,United,iandroid614,0,@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace,2015-02-20 22:39:06 -0800,38.3802415014411,-120.143082040955 5.69021768788091E+017,negative,0.6685,Flight Booking Problems,0.3405,United,MERBARAT,0,@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough,2015-02-20 22:32:16 -0800,37.9675674892565,-118.864650829469 5.69020829033493E+017,negative,1,Customer Service Issue,1,United,danahajek,1,@united so much for being here to help. Very disappointed in your customer service.,2015-02-20 22:28:32 -0800,39.775159945761,-118.634069162389 5.69017927803933E+017,neutral,1,,,United,woawABQ,0,"@united If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh",2015-02-20 22:17:00 -0800,35.5955230824211,-119.219585121379 5.69017631602139E+017,negative,1,Customer Service Issue,1,United,MERBARAT,1,@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?,2015-02-20 22:15:49 -0800,38.9662807293694,-119.821468539252 5.6901721831637E+017,neutral,0.6813,,0,United,iamlaurencard,0,.@united I took a screenshot and emailed it to myself. Let's DM and figure this out.,2015-02-20 22:14:11 -0800,40.2542684142564,-119.850665882447 5.6901566934732E+017,negative,1,Flight Booking Problems,0.6222,United,CaptainDave13,1,@united She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?,2015-02-20 22:08:02 -0800,39.3325020575255,-119.135506833578 5.69014098811351E+017,negative,1,Lost Luggage,1,United,iandroid614,0,@united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help,2015-02-20 22:01:47 -0800,38.3407912634123,-120.431388952261 5.69012722169467E+017,positive,0.7021,,,United,robbshurr,0,"@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW",2015-02-20 21:56:19 -0800,35.2080052350354,-119.933622473235 5.69012492598252E+017,negative,1,Customer Service Issue,0.6415,United,johnwoodRTR,1,@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy,2015-02-20 21:55:24 -0800,38.2888910971931,-119.119520101037 5.69011846432367E+017,negative,0.6514,Lost Luggage,0.6514,United,iandroid614,0,@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.,2015-02-20 21:52:50 -0800,35.2100332388971,-119.65340711987 5.69011727532032E+017,negative,1,Flight Booking Problems,0.3404,United,johnwoodRTR,1,@united Yes there were PLENTY of seats available. So why did Vicky Thomas refuse to give one to a million mile flyer?,2015-02-20 21:52:22 -0800,36.8044991112127,-119.256207815214 5.69011185439285E+017,negative,1,Late Flight,1,United,kellyirish72,0,"@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with ""issues""...",2015-02-20 21:50:12 -0800,37.5305468691751,-118.954439522187 5.69011048843313E+017,negative,0.6765,Customer Service Issue,0.3431,United,ldellabella,0,@united that would have been nice earlier today. Too Late Flight now. I hope.,2015-02-20 21:49:40 -0800,38.1943669021725,-119.38303380035 5.69010309085536E+017,negative,1,Late Flight,0.7014,United,franknoc,0,@united waiting 12 mins and counting to get through to Global Services....something going on?,2015-02-20 21:46:44 -0800,36.4514891728931,-119.85830775108 5.69009316490912E+017,negative,0.6501,Late Flight,0.6501,United,ldellabella,0,@united no still trying to get home.,2015-02-20 21:42:47 -0800,38.6142217240426,-120.649488712738 5.69008708174262E+017,negative,1,Flight Booking Problems,1,United,johnwoodRTR,0,@united Also your at-gate monitor showed 23 empty seats,2015-02-20 21:40:22 -0800,37.1778824528296,-120.308893402223 5.69008601009762E+017,negative,1,Customer Service Issue,0.6804,United,johnwoodRTR,0,@united That is not what your reservations desk just told me. They said there were plenty of seats,2015-02-20 21:39:56 -0800,38.0074319181982,-118.955374681506 5.69007629868999E+017,negative,1,Flight Booking Problems,0.6939,United,MERBARAT,0,"@united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?",2015-02-20 21:36:05 -0800,39.5166843323409,-119.021464190174 5.69007580925678E+017,positive,1,,,United,jayasherguy,1,.@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!,2015-02-20 21:35:53 -0800,35.9587045014221,-120.152045109948 5.69007103542587E+017,neutral,0.3505,,0,United,SCVPools,0,"@united @SCVPools Please call me at 310-795-2210.",2015-02-20 21:33:59 -0800,36.8310968639259,-119.107069279904 5.69006044782801E+017,negative,1,Lost Luggage,0.6651,United,gehandabare,0,@united lax29108m make it happen please else on a cruise with no luggage tomorrow,2015-02-20 21:29:47 -0800,36.8016086295831,-118.372445358372 5.69005870463345E+017,negative,1,Flight Attendant Complaints,1,United,johnwoodRTR,0,@united no I did not make connection. Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane,2015-02-20 21:29:05 -0800,36.7443201891438,-119.508313676483 5.69005718365299E+017,negative,0.6652,Lost Luggage,0.6652,United,ldellabella,0,@united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return.,2015-02-20 21:28:29 -0800,35.6414287644317,-119.027967257583 5.69004759069422E+017,negative,1,Late Flight,0.6473,United,MouadofMoney,0,@united no u don't,2015-02-20 21:24:40 -0800,38.0520603866033,-119.167103395713 5.69003577613513E+017,negative,0.6498,Lost Luggage,0.6498,United,larissatandy,0,"@united how much longer will it take? It a guitar, not a royal commission!",2015-02-20 21:19:59 -0800,34.9293594030834,-119.702420779062 5.69002384258503E+017,neutral,1,,,United,summert10,0,"@united I have a voucher that expires next week, can I get an extension on it before it expires?",2015-02-20 21:15:14 -0800,37.5784760325713,-119.267620782898 5.68999888043639E+017,negative,0.6721,longlines,0.3376,United,DerekTrovi,0,"@united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off.",2015-02-20 21:05:19 -0800,36.3525450636231,-118.846701355184 5.68998609590419E+017,neutral,0.669,,0,United,PeterDawoud,0,@united you know what would be awesome? Providing us with complimentary entertainment on your flights. Especially those longer than 6 hours.,2015-02-20 21:00:14 -0800,35.8453216671557,-119.374441739983 5.689954477689E+017,positive,0.6497,,,United,kevinkugler,0,@united DM sent. Thanks.,2015-02-20 20:47:40 -0800,32.9021021768932,-118.861899327196 5.68995256525398E+017,negative,1,Flight Attendant Complaints,0.6776,United,MyFitness52,0,"@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service",2015-02-20 20:46:55 -0800,32.1662540822552,-118.735780348337 5.68995205271015E+017,neutral,0.6667,,,United,Merrick757,0,@united San Diego to Chicago. Leaving at 6:15 am tomorrow,2015-02-20 20:46:43 -0800,36.3402990636244,-119.238488485094 5.68990399814988E+017,negative,1,Late Flight,1,United,raindovemodel,0,@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW,2015-02-20 20:27:37 -0800,38.6899884371924,-120.14209946415 5.68989687353729E+017,positive,1,,,United,raindovemodel,0,"@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW",2015-02-20 20:24:47 -0800,35.7214315849679,-120.149924909595 5.68989506784723E+017,positive,1,,,United,TreyHeckaman,0,@united Thank you! Have a nice evening.,2015-02-20 20:24:04 -0800,34.2087548865435,-119.11387173633 5.68989460618203E+017,negative,1,longlines,0.6632,United,danahajek,1,@united if I wait I'll lose the flight. So frustrating.,2015-02-20 20:23:53 -0800,38.1531915405636,-119.892843219108 5.68988757954679E+017,negative,1,Flight Booking Problems,0.7172,United,Csqd,0,@united it most certainly was not.,2015-02-20 20:21:05 -0800,37.9831749442558,-119.548279261624 5.68988032067617E+017,neutral,0.6814,,0,United,danahajek,0,@united its available online I just can't figure out how to do it to guarantee same flight,2015-02-20 20:18:12 -0800,37.6706867531744,-119.118115202761 5.68987808792224E+017,negative,1,Flight Booking Problems,0.6374,United,danahajek,1,@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix,2015-02-20 20:17:19 -0800,35.0886097650203,-120.016544513898 5.6898764869145E+017,positive,0.6907,,,United,GoALDE,0,@united No thanks. Took care of it when I called,2015-02-20 20:16:41 -0800,37.7441166470454,-120.458806062351 5.68987303302951E+017,negative,1,Customer Service Issue,0.7128,United,elbrooklyntaco,1,"@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain",2015-02-20 20:15:19 -0800,37.0479623076813,-119.139488036608 5.6898689526852E+017,negative,1,Late Flight,1,United,elbrooklyntaco,1,@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.,2015-02-20 20:13:41 -0800,34.3169477059549,-119.078620569886 5.68986700984283E+017,positive,1,,,United,JesseLitsch,0,@united awesome thank you very much for the help,2015-02-20 20:12:55 -0800,34.9803119098275,-118.542593520706 5.68986491608834E+017,neutral,0.6667,,0,United,callmekaitxo,0,@united you need to follow me so I can dm you to give you the info,2015-02-20 20:12:05 -0800,33.7468200296307,-119.587653585852 5.68985883589907E+017,negative,1,Can't Tell,0.6968,United,your_ride_dear,0,"@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary",2015-02-20 20:09:40 -0800,36.7013250601989,-119.158440637043 5.68985010742694E+017,neutral,0.6848,,,United,JesseLitsch,0,@united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many,2015-02-20 20:06:12 -0800,37.8561284725457,-119.266122113783 5.68984515298923E+017,negative,1,Cancelled Flight,0.6806,United,Snow4meErika,0,"@united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!",2015-02-20 20:04:14 -0800,36.2664055759237,-119.188320390463 5.68984098909237E+017,negative,1,Customer Service Issue,1,United,2533107724Paul,1,"@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours",2015-02-20 20:02:35 -0800,34.2209311876406,-119.186417665236 5.68983569563034E+017,positive,1,,,United,abhirajan,0,@united kept me watching the safety video for the first time in forever. Nice job 👍.,2015-02-20 20:00:28 -0800,37.130393731411,-119.356381691079 5.68983296018751E+017,negative,1,Customer Service Issue,1,United,The_CW,1,@United has time to respond to everyone else's complaints but not mine. You just lost a customer,2015-02-20 19:59:23 -0800,42.9961233418606,-119.708400094304 5.68982915956277E+017,positive,1,,,United,girlsgetaways,0,@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!,2015-02-20 19:57:53 -0800,36.5028611221787,-119.021867495671 5.68982505551852E+017,negative,1,Can't Tell,0.6731,United,AbePrescher,1,"@united ""most likely"" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks.",2015-02-20 19:56:15 -0800,34.9820588341864,-119.302655160717 5.68982253553844E+017,negative,1,Late Flight,0.6738,United,4wordSOUL,1,@united tell me something I don't know...not #keepingit100 #weaktea,2015-02-20 19:55:15 -0800,36.8401722024213,-119.120565676198 5.68979198007595E+017,negative,1,Customer Service Issue,0.3379,United,JesseLitsch,0,@united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally,2015-02-20 19:43:06 -0800,38.2595166304597,-120.294936593486 5.68977696786674E+017,negative,0.6713,Can't Tell,0.3531,United,leigh_emery,1,“@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY” another empty offer for help.,2015-02-20 19:37:08 -0800,36.4755779764934,-119.124526706588 5.68976619089621E+017,negative,0.6899,Customer Service Issue,0.6899,United,callmekaitxo,1,@united I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?,2015-02-20 19:32:51 -0800,38.5575451150027,-118.79807703351 5.68976326666768E+017,negative,0.6613,Flight Booking Problems,0.6613,United,Never_Regret_It,0,@united UA7985 is a coshared flight w/ ANA. Unable to check in 24 hrs prior.,2015-02-20 19:31:42 -0800,38.4432648858664,-120.373493785888 5.68976065210806E+017,negative,1,Customer Service Issue,1,United,The_CW,1,@united never flying with you guys ever again. The customer service is piss poor at best.,2015-02-20 19:30:39 -0800,36.0281512015044,-119.737082670787 5.6897539823666E+017,negative,1,Late Flight,1,United,DustinDreams,0,@united when a 2 hour flight turns into a 3:30 ordeal...sigh,2015-02-20 19:28:00 -0800,35.3330110609809,-119.804606850083 5.68973797262373E+017,negative,1,Lost Luggage,1,United,LEAisMYidol,1,@united where are our luggages? With a group and over 20 luggages are lost,2015-02-20 19:21:38 -0800,37.6202046317603,-120.095098557327 5.68973634087166E+017,negative,1,Flight Attendant Complaints,1,United,RONISREALTOR,1,"@united assistance with what, the attitude of your staff no matter which airport we are at?",2015-02-20 19:21:00 -0800,34.0128790662215,-120.032183228739 5.68972990039265E+017,neutral,0.6911,,,United,kevinkugler,0,@united Sure. Follow for a sec and I will.,2015-02-20 19:18:26 -0800,34.8855962419458,-119.477024941745 5.68972562819998E+017,positive,1,,,United,lisahsamuel,0,@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-),2015-02-20 19:16:44 -0800,37.6062498502489,-119.26294633554 5.68972438693917E+017,neutral,1,,,United,tbjackson09,0,"@united airlines. On flight UA 1669. Need to make UA 3781. Can u hold the plane for us?",2015-02-20 19:16:15 -0800,34.4670589857073,-119.037508665714 5.68972136322376E+017,positive,0.6749,,,United,DManonog,0,@united thank you.,2015-02-20 19:15:02 -0800,37.0061061275341,-119.384037369074 5.68971802015171E+017,negative,1,Damaged Luggage,0.6603,United,larissatandy,0,@united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!,2015-02-20 19:13:43 -0800,40.0911677636296,-119.240431160665 5.68970614238618E+017,negative,1,Customer Service Issue,0.6492,United,moonfacestudios,1,@united I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face!,2015-02-20 19:09:00 -0800,38.0220918973004,-119.143690489377 5.68969371118391E+017,negative,1,Customer Service Issue,1,United,leigh_emery,0,@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?,2015-02-20 19:04:03 -0800,37.7113865252023,-119.328723319235 5.68968761954443E+017,negative,1,Flight Booking Problems,0.6989,United,Snow4meErika,2,"@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice",2015-02-20 19:01:38 -0800,37.0409130151433,-119.257615795321 5.68968480717984E+017,negative,0.6966,Customer Service Issue,0.6966,United,MrsHeyGil,0,@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.,2015-02-20 19:00:31 -0800,34.7843478043853,-119.397272892667 5.68968312274719E+017,negative,1,Customer Service Issue,0.6602,United,Snow4meErika,2,@united how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja,2015-02-20 18:59:51 -0800,36.316726399006,-119.3598283654 5.68967744076411E+017,neutral,1,,,United,LyndsyRobinson,0,@united Will the airline refuse my Canadian passport with less than 6 months remaining validity? Going to US.,2015-02-20 18:57:35 -0800,36.6297480142687,-118.704150102621 5.6896759879415E+017,neutral,0.6531,,0,United,Merrick757,0,@united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?,2015-02-20 18:57:01 -0800,35.3062643860576,-119.229771836138 5.68967381860504E+017,neutral,1,,,United,GDClearedToLand,2,@United #767 taxing in at #ORD @fly2ohare @AirlineGeeks #avgeek http://t.co/uPocMmuLUN,2015-02-20 18:56:09 -0800,39.0335505995198,-119.032625046702 5.68967313598386E+017,negative,0.6417,Customer Service Issue,0.6417,United,DManonog,0,@united I sent a DM re an existing reservation but no one has responded,2015-02-20 18:55:53 -0800,36.3233290802862,-119.5028703809 5.68966873880138E+017,neutral,0.6871,,0,United,lindork,0,@united I am going to a service desk now to see what the options are.,2015-02-20 18:54:08 -0800,33.6425704134996,-119.673159810638 5.68965937875067E+017,negative,0.6679,Can't Tell,0.3447,United,xVanDanx,0,@united I miss the Continental days.,2015-02-20 18:50:25 -0800,34.7356243486099,-119.784965348482 5.68965883730776E+017,negative,1,Damaged Luggage,0.3437,United,xVanDanx,0,@united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.,2015-02-20 18:50:12 -0800,37.1182190885651,-119.544634604165 5.68965870178816E+017,negative,1,Bad Flight,0.3642,United,Csqd,0,"@united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!",2015-02-20 18:50:08 -0800,35.5085973479068,-119.237331349462 5.6896558562046E+017,negative,1,Flight Attendant Complaints,0.3407,United,Csqd,1,@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!,2015-02-20 18:49:01 -0800,34.9983368163464,-119.404147147124 5.68965165783388E+017,negative,1,Can't Tell,0.6322,United,xVanDanx,0,"@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?",2015-02-20 18:47:21 -0800,38.3354367832883,-119.405240441117 5.68964974611194E+017,negative,1,Cancelled Flight,0.657,United,Snow4meErika,2,"@united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough",2015-02-20 18:46:35 -0800,32.7894353184277,-119.031546810169 5.68964534083269E+017,positive,1,,,United,DrPhilManning,0,"@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!",2015-02-20 18:44:50 -0800,36.662305734213,-119.105715951503 5.68964028669801E+017,positive,1,,,United,AmaniHardrict,0,@united Looking forward to flying with you guys as well !!,2015-02-20 18:42:49 -0800,38.1047552688536,-119.166722366687 5.68963398781809E+017,negative,1,Late Flight,1,United,paulgomez99,0,@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac,2015-02-20 18:40:19 -0800,37.8833779538873,-119.236853130512 5.68963218703565E+017,negative,1,Bad Flight,0.3657,United,The_CW,0,"@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information.",2015-02-20 18:39:36 -0800,37.3683285835781,-120.607693762691 5.68963006547112E+017,neutral,0.6804,,,United,neilawinston,1,"@united I have such a love hate relationship with you. Some days you're good, the others you are so terribly awful its saddening",2015-02-20 18:38:46 -0800,33.4639145293371,-119.190634098522 5.68962811772031E+017,negative,0.7053,Customer Service Issue,0.7053,United,Bee_Branded,0,@united have better customer service at John Wayne airport.,2015-02-20 18:37:59 -0800,38.239605471917,-119.753787376743 5.68962609375896E+017,positive,1,,,United,christinerimay,0,@united Bag was finally delivered and intact. Thanks for your assistance.,2015-02-20 18:37:11 -0800,39.8955997020113,-118.835280092847 5.68962582934979E+017,negative,1,Flight Attendant Complaints,1,United,AbePrescher,2,"@united passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar.",2015-02-20 18:37:05 -0800,35.0749060972508,-119.204095422266 5.68962468766212E+017,negative,0.6444,Customer Service Issue,0.6444,United,Jperez201,0,@united Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that???,2015-02-20 18:36:38 -0800,36.7052015244238,-119.400373546362 5.6896173771579E+017,negative,0.6421,Late Flight,0.6421,United,SamuelRBowles,0,@united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.,2015-02-20 18:33:43 -0800,36.3648719099337,-118.914708815969 5.68961016782037E+017,negative,1,Bad Flight,0.3864,United,LinaSalazar,0,@united you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok.,2015-02-20 18:30:51 -0800,34.4577794103632,-119.204958744568 5.68960570486977E+017,negative,1,Late Flight,1,United,bokhary,0,@united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united,2015-02-20 18:29:05 -0800,38.3855096457203,-119.767428912345 5.68959737544339E+017,negative,1,Can't Tell,0.695,United,MyFitness52,1,@united truly the WORST day of flying I have ever experienced...,2015-02-20 18:25:46 -0800,35.5754645103772,-120.283902145928 5.6895838003286E+017,positive,1,,,United,ayangoswami,0,@united. You guys made my day. Treated me well. Thank you!!!,2015-02-20 18:20:23 -0800,37.4656693650251,-119.537684601518 5.68958227888501E+017,negative,1,Late Flight,1,United,2533107724Paul,1,@united Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions.,2015-02-20 18:19:46 -0800,36.5574301352078,-118.879352504452 5.68958107205784E+017,negative,1,Customer Service Issue,1,United,kellanjacobs,1,@united you phone customer service team is bad. Think it is time for me to consider switching airlines.,2015-02-20 18:19:18 -0800,36.2020574396283,-118.215247082341 5.68957558444175E+017,negative,1,Customer Service Issue,0.6436,United,eddietemistokle,1,@united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5,2015-02-20 18:17:07 -0800,34.9326192865737,-119.402843102267 5.6895734953429E+017,neutral,1,,,United,Thomas_12345,0,@united How can I verify if wheelchair assistance has been requested for my next flight?,2015-02-20 18:16:17 -0800,35.3478010752954,-118.789231328222 5.68957001658724E+017,neutral,0.6849,,0,United,MayhemRevived,1,I left my dildo on the plane is there any way for me to get it back? @united,2015-02-20 18:14:54 -0800,39.6012721842549,-118.829205391397 5.68955862124863E+017,positive,0.6963,,0,United,kevinkugler,0,"@united Don't know her last name, but Karen at your call center is terrific. Friendly, helpful. Terrific representative. Kudos.",2015-02-20 18:10:22 -0800,36.5218939052715,-119.004987977026 5.6895533960702E+017,negative,1,Can't Tell,0.3499,United,leigh_emery,1,@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.,2015-02-20 18:08:18 -0800,36.3775357882748,-118.888069575856 5.6895512430082E+017,positive,1,,,United,ThomasRogersSG,0,"@united thank you! Good service, safe flight... 1/2 way home!",2015-02-20 18:07:26 -0800,39.4703610347519,-120.204886672081 5.68955060165554E+017,negative,1,Customer Service Issue,1,United,TaraNorden,0,"Why even ask me to DM you and offer help if you ""can't do anything"" @united #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7",2015-02-20 18:07:11 -0800,39.0915340855858,-118.820169867477 5.6895459359137E+017,negative,1,Customer Service Issue,1,United,tjny753,1,@united Yes and that is appreciated but misinformation damages credibility. You may want to have someone observe in Newark #fwiw,2015-02-20 18:05:20 -0800,35.8107794139713,-119.802632184054 5.68954266628575E+017,negative,1,Can't Tell,1,United,Y_Marms5,0,@united you guys suck!,2015-02-20 18:04:02 -0800,36.2424449520373,-119.268485026026 5.68954048038056E+017,negative,1,Flight Attendant Complaints,0.6752,United,tompenning,0,"@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot.",2015-02-20 18:03:10 -0800,36.1922138495406,-120.354470706234 5.68954046700065E+017,negative,1,Lost Luggage,0.6714,United,sjwwalsh,1,@united second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting..,2015-02-20 18:03:10 -0800,35.2200296695838,-119.178910584119 5.68953367646626E+017,positive,1,,,United,bakedstove,0,"@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise",2015-02-20 18:00:28 -0800,36.0666503858759,-119.542380445703 5.68952850908213E+017,negative,1,Customer Service Issue,1,United,RONISREALTOR,1,"@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember",2015-02-20 17:58:24 -0800,38.5868035540749,-118.795188934588 5.68951922734055E+017,negative,1,Customer Service Issue,1,United,leigh_emery,0,@united and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now.,2015-02-20 17:54:43 -0800,31.9099683351725,-118.880895754812 5.68951819969233E+017,neutral,1,,,United,aushianya,0,@united I have a question about my interview process I had only one interview but was the last person is that good or bad,2015-02-20 17:54:19 -0800,37.0459865827276,-119.349009094185 5.68951601777513E+017,negative,1,Late Flight,1,United,LinaSalazar,0,@united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M,2015-02-20 17:53:27 -0800,40.4537067635269,-118.892457034435 5.6895146241321E+017,negative,1,Can't Tell,0.6742,United,1234567890_,1,@united go bankrupt again and transfer all of your assets to $LUV. That would be great.,2015-02-20 17:52:53 -0800,38.4283058300267,-119.452156859763 5.68951377231114E+017,neutral,0.6651,,0,United,JPKirchmeier,0,@united landing in Chicago - saw it once we were already airborne.,2015-02-20 17:52:33 -0800,39.2948047283908,-120.029282351912 5.68950980471103E+017,negative,1,Flight Booking Problems,0.6889,United,majacgray,0,"@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but ""unavailable""to book. False advertising much?",2015-02-20 17:50:58 -0800,39.9222009083212,-120.35797625129 5.68950850615317E+017,positive,0.6566,,,United,paigeworthy,0,"@united I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!",2015-02-20 17:50:28 -0800,35.5602033974471,-118.98501423808 5.68950706008232E+017,negative,0.6481,Flight Attendant Complaints,0.3351,United,elbrooklyntaco,1,"@united unsmiling rep. told us hotel shuttle comes ""like every 15 minutes."" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?",2015-02-20 17:49:53 -0800,35.7871796408603,-119.952259820486 5.68950548411462E+017,negative,1,Late Flight,0.6495,United,laurenmadams,0,"@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?",2015-02-20 17:49:15 -0800,37.6683498684501,-119.265041731267 5.68949970080018E+017,negative,0.6848,Customer Service Issue,0.6848,United,MadisonWatts_,1,@united Yes I needed plenty of assistance but received none.,2015-02-20 17:46:58 -0800,37.1179701254747,-119.426450905333 5.68949545972961E+017,negative,1,Late Flight,1,United,AJMILBRANDT,1,"@united not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks",2015-02-20 17:45:16 -0800,36.7502924139087,-119.984062985098 5.68948971923743E+017,negative,0.6537,Customer Service Issue,0.329,United,Dra_Mck,0,@united thank you for the reply. I emailed your customer care department about my experience.,2015-02-20 17:43:00 -0800,38.1080417164239,-118.881997207473 5.68948323916255E+017,negative,1,Customer Service Issue,0.6493,United,Decode_NewYork,0,@united How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag,2015-02-20 17:40:25 -0800,40.195050527425,-119.471219746406 5.68948016662475E+017,neutral,1,,,United,Csqd,0,@united it's done. If you do something to make up for it I'll tweet that too.,2015-02-20 17:39:12 -0800,33.4735965305358,-119.540446335226 5.68948008160662E+017,negative,0.636,Can't Tell,0.324,United,aushianya,0,@united I had one interview I was the last person what does that mean?,2015-02-20 17:39:10 -0800,39.042034833696,-118.936705755331 5.68947922731029E+017,negative,1,Late Flight,1,United,HobertRunter,1,@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united,2015-02-20 17:38:49 -0800,37.2830328182318,-119.10842597337 5.68947542899053E+017,positive,1,,,United,mrp,0,@united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!,2015-02-20 17:37:19 -0800,37.8325091344221,-119.42121763505 5.68947313676149E+017,negative,1,Customer Service Issue,0.6805,United,HILL_PARTYofone,1,@united yes but taking two days to get bag delivered. Missed a full day skiing because of this.,2015-02-20 17:36:24 -0800,37.4668276345288,-119.206346764447 5.68946825798906E+017,positive,0.343,,0,United,nfriesen1,0,@united give her the recognition she deserves!,2015-02-20 17:34:28 -0800,36.4883380291632,-119.27665782297 5.68946758404809E+017,positive,1,,,United,nfriesen1,0,@united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!,2015-02-20 17:34:12 -0800,34.9981306189033,-118.80201168442 5.68944096687075E+017,negative,1,Bad Flight,0.3748,United,xVanDanx,0,@united made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change.,2015-02-20 17:23:37 -0800,38.9033737599045,-119.445675509119 5.68942578026086E+017,negative,1,Late Flight,0.6436,United,Charlie_Mich,0,@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?,2015-02-20 17:17:35 -0800,39.5362758570818,-119.728128286427 5.68941851228529E+017,positive,0.6889,,0,United,1234567890_,0,@united you suck. @SouthwestAir you're the best.,2015-02-20 17:14:42 -0800,36.1554766520776,-119.946114108812 5.6894054830155E+017,negative,0.7055,Late Flight,0.3748,United,wisemana,0,@United can you let us out of the gate now. UA1157,2015-02-20 17:09:31 -0800,37.5109911653281,-119.328623156926 5.68938647795315E+017,negative,1,Late Flight,0.6579,United,wisemana,0,"@united & on top of no free tv on the int’l leg, now I’m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go",2015-02-20 17:01:58 -0800,40.1301169845799,-119.356142586382 5.68935475815293E+017,negative,1,Bad Flight,0.3434,United,hoozsah,0,"@united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks",2015-02-20 16:49:22 -0800,36.3045385227708,-119.902231023867 5.68934749571387E+017,negative,1,Customer Service Issue,1,United,KatieJelen,0,"@united Your ""Loyalty Team"" basically flipped me off via phone, but thanks. Maybe Google ""loyalty"" and get back to me? ^LOL",2015-02-20 16:46:29 -0800,38.4267070042768,-118.995090321251 5.68934521506107E+017,negative,1,Bad Flight,0.3404,United,JoeSchmuck,2,"Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks",2015-02-20 16:45:34 -0800,36.5987034837395,-119.156784464357 5.6893308347222E+017,positive,1,,,United,ferriertv,0,@united Thank You,2015-02-20 16:39:52 -0800,35.5241140804204,-119.956380332855 5.68932735181578E+017,negative,1,Customer Service Issue,1,United,StarksRavings,0,"@united, if you mean beyond opaque ""maintenance issues"", yes, that would be basic in customer service which your EWR staff can't manage.",2015-02-20 16:38:28 -0800,36.3701042768346,-119.322239089328 5.68932482323624E+017,negative,0.685,Flight Booking Problems,0.3586,United,iamtedking,0,"@united ""Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United""",2015-02-20 16:37:28 -0800,37.6505186435103,-119.502892402062 5.68931996891808E+017,neutral,1,,,United,JamieReidy,0,@united Terminal 1 gate B3. Flt 1299. Then take her to Terminal 5. Gate M13. Swiss Air LX009,2015-02-20 16:35:32 -0800,37.2061494727378,-119.093944551916 5.68931924166574E+017,negative,1,Customer Service Issue,1,United,LJ3000,0,. @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful,2015-02-20 16:35:15 -0800,38.6099644467451,-119.27450292321 5.68931759150084E+017,negative,1,Can't Tell,0.7075,United,JamieReidy,0,@united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1),2015-02-20 16:34:36 -0800,35.7577260839931,-119.761990456936 5.6893163769983E+017,negative,0.3511,Flight Attendant Complaints,0.3511,United,robfarrisjr,1,@united - #epicfail from a former gate agent in PIA! He walked away and quit! Luckily a responsible PIA agent saved the day!,2015-02-20 16:34:07 -0800,34.6422344484617,-119.083822517247 5.68931356287365E+017,negative,1,Late Flight,0.6378,United,tjny753,0,@united That was the problem. We were being told the aircraft was on its way.,2015-02-20 16:33:00 -0800,39.5145275494892,-119.810317486114 5.6893121514904E+017,negative,0.684,Late Flight,0.3499,United,Charlie_Mich,1,@united will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel! I can't even make this stuff up.,2015-02-20 16:32:26 -0800,34.9989673476597,-120.077653646559 5.68930692551221E+017,negative,1,Can't Tell,0.684,United,thebadvillain,1,@united do you know how to use twitter bro? Your terminal looks like it's in Bosnia. Here's another pic. http://t.co/M9Nywr5Kbs,2015-02-20 16:30:21 -0800,35.6586025997877,-118.979564561541 5.6892929935018E+017,negative,1,Late Flight,1,United,JW_Blocker,1,@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.,2015-02-20 16:24:49 -0800,36.4760207106246,-119.140710437548 5.689282515543E+017,negative,1,Lost Luggage,0.3407,United,iamawarplane,0,@united I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors.,2015-02-20 16:20:40 -0800,37.7098351528927,-118.853619471957 5.68928163058725E+017,negative,0.6942,Late Flight,0.3702,United,Charlie_Mich,0,@united now I'll probably miss my next connection!,2015-02-20 16:20:18 -0800,36.5106971931239,-119.562316544271 5.6892773016055E+017,neutral,1,,,United,suijuris,0,@united any chance you'll ever do CPUs on your JFK-LAX like @AmericanAir?,2015-02-20 16:18:35 -0800,40.932776175258,-120.074757366431 5.68927727627203E+017,negative,1,Late Flight,1,United,Charlie_Mich,0,@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.,2015-02-20 16:18:35 -0800,35.3726200248556,-119.192479341595 5.68927631103697E+017,negative,1,Late Flight,1,United,Schlubach,1,"@united not the case. Now delayed due to ""mechanical issues with no update on departure time"". Just Cancelled Flight the goddamn flight so I go delta",2015-02-20 16:18:12 -0800,35.4127853663095,-119.649017548164 5.68927281747505E+017,negative,1,Late Flight,1,United,Charlie_Mich,0,@united 2 days and 3 planes with mechanical issues? Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!,2015-02-20 16:16:48 -0800,39.7743525864366,-119.406193343336 5.68926552836182E+017,negative,1,Customer Service Issue,1,United,ellembee,0,@united I didn't get a message from you. I'll resend numbers.,2015-02-20 16:13:54 -0800,39.5509349582085,-119.378211113107 5.68926321369154E+017,neutral,0.6735,,0,United,takwind_,0,"@united Yes, filled out the form last year. Don't have case number handy. Guess I'm not cut out for the historical society afterall",2015-02-20 16:12:59 -0800,39.9526838517132,-118.792912601247 5.68925709189706E+017,negative,1,Bad Flight,1,United,StephanieWeyant,0,@United What idiot designed your seats? Armrest TV remote & resting elbows don't mix. Seatmate keeps changing channels & blasting volume.,2015-02-20 16:10:33 -0800,39.1354137896049,-119.230406361701 5.68925583939375E+017,negative,0.7118,longlines,0.3667,United,archivelle,0,@united You can bump me up to Group 3 so I won't be forced to check my bag and wait 30+ minutes at LGA.,2015-02-20 16:10:03 -0800,33.6957750347393,-120.071116479331 5.68924206152307E+017,negative,1,Can't Tell,0.6656,United,KatieJelen,0,"@united Listen, learn & do this: Remove your PQD requirement. It is insulting. ^HA",2015-02-20 16:04:35 -0800,37.9645710272878,-119.393130538265 5.68923233866555E+017,positive,1,,,United,livingextreme,0,@united thank you for the reply. I will fill out the form and submit it as requested. Good to know you're paying attention!,2015-02-20 16:00:43 -0800,38.6933004253145,-119.021120580551 5.68922616800657E+017,positive,1,,,United,Mimsw,0,@united Gate Agent Alavera is amazing,2015-02-20 15:58:16 -0800,31.9742798966581,-119.289450927885 5.68922057552978E+017,negative,0.6842,Can't Tell,0.6842,United,KatieJelen,1,@united I need you...to be a better airline. ^LOL,2015-02-20 15:56:03 -0800,36.2256962562127,-119.981759675599 5.6892196881827E+017,negative,1,Flight Attendant Complaints,1,United,EddieUmphrey,1,@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!,2015-02-20 15:55:42 -0800,40.3535709567223,-119.266956802367 5.68921625715814E+017,positive,1,,,United,KennethRMurray,0,@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍,2015-02-20 15:54:20 -0800,37.1684724743567,-119.291325675503 5.68921407813521E+017,negative,1,Lost Luggage,1,United,chozee1,0,@united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!,2015-02-20 15:53:28 -0800,40.6770311345449,-119.125529690689 5.68921163901985E+017,negative,1,Customer Service Issue,0.6329,United,jbersack,1,@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!,2015-02-20 15:52:30 -0800,38.7613958518581,-119.063676823974 5.6892031407326E+017,negative,1,Bad Flight,1,United,BurkeCherrie,0,"@united cross country flight SFO>BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF",2015-02-20 15:49:07 -0800,37.3877155120954,-118.999599158426 5.68919686978642E+017,negative,1,Late Flight,0.6526,United,Schlubach,1,"@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE",2015-02-20 15:46:38 -0800,34.1150053601996,-118.960656241039 5.68919230671794E+017,neutral,1,,,United,aushianya,0,@united I just had an interview how long does it take before you hear back,2015-02-20 15:44:49 -0800,34.4227458065954,-120.071594677514 5.68918820632404E+017,negative,1,Customer Service Issue,0.6619,United,iamawarplane,1,@united I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline.,2015-02-20 15:43:11 -0800,39.7703197656029,-119.152306000038 5.68918759664022E+017,negative,1,Can't Tell,1,United,jayw329,0,@united roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies,2015-02-20 15:42:56 -0800,34.5538631405394,-119.916535495933 5.68917936783491E+017,negative,0.6633,Can't Tell,0.3367,United,jayw329,0,@united already Flight Booking Problems next week's trip on @AmericanAir thanks for making the choice so easy #disunited #unfriendlyskies #servicefail,2015-02-20 15:39:40 -0800,37.7457843972004,-119.036631436363 5.68917792172351E+017,positive,1,,,United,nfriesen1,0,"@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!",2015-02-20 15:39:06 -0800,36.3527343619842,-118.839460248339 5.68917786921009E+017,negative,0.6878,Can't Tell,0.3541,United,archivelle,0,"@united Also, group 5 is total BS.",2015-02-20 15:39:05 -0800,37.2395532491272,-119.943332094344 5.68917611565593E+017,negative,1,Late Flight,0.6657,United,archivelle,1,@united Don't ask me to be patient without offering something in return.,2015-02-20 15:38:23 -0800,38.4483333463067,-118.263398202939 5.68917429033652E+017,negative,1,Late Flight,0.6154,United,4wordSOUL,1,"@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100",2015-02-20 15:37:39 -0800,34.1560900929475,-119.295639716006 5.68917261869674E+017,negative,1,Bad Flight,0.697,United,jayw329,0,@united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue all of which will be getting my business. #unfriendlyskies #unbelievable,2015-02-20 15:36:59 -0800,36.9276852779248,-120.022011460069 5.68916446710858E+017,positive,1,,,United,CEUGRATN,0,@united free booze for the Bach party would make it better! ORD-->MSY #Delayed #Again We will enjoy either way. Thanks!,2015-02-20 15:33:45 -0800,36.9744367776178,-119.95447679835 5.68916345506566E+017,neutral,1,,,United,JPKirchmeier,0,"@united (2/2) I have their name (boarding pass was in there, too). I think they might really need this. Any ideas?",2015-02-20 15:33:21 -0800,35.5668881165094,-119.194078849124 5.68916213130097E+017,neutral,1,,,United,JPKirchmeier,0,@united - sitting in seat 10D on a flight back from Vegas to Chicago. Someone left a folder that looks important in the seat pocket. (1/2),2015-02-20 15:32:49 -0800,36.0479504291588,-118.901587769211 5.68915741551886E+017,negative,1,Customer Service Issue,1,United,cruzontour,0,"@united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd.",2015-02-20 15:30:57 -0800,41.9214317186224,-120.172853907568 5.68913508936458E+017,negative,1,Bad Flight,0.6907,United,AtulKC,0,@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.,2015-02-20 15:22:05 -0800,33.2094075476237,-120.241412110057 5.68911315026063E+017,negative,1,Late Flight,1,United,DreLongo,1,@united 5.5 hours Late Flightr I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO,2015-02-20 15:13:22 -0800,31.8164124239951,-118.925608070699 5.68910880416465E+017,positive,1,,,United,ibrowning85,0,@united all good man it isn't your fault that plane is having maintenance issues,2015-02-20 15:11:38 -0800,38.3058633524816,-119.555792884299 5.68910220644237E+017,negative,1,Late Flight,1,United,fambai,0,@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!,2015-02-20 15:09:01 -0800,34.8726353128083,-119.738971348615 5.68909613770211E+017,negative,0.6778,Can't Tell,0.6778,United,GoBeavs808,0,@united Yes but unbelievable. Should have a free fare lock,2015-02-20 15:06:36 -0800,37.4418069319667,-119.43726570419 5.6890874873276E+017,positive,0.6755,,,United,BattierCCIpuppy,1,“@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏,2015-02-20 15:03:10 -0800,35.887206656708,-120.059088871259 5.6890847460164E+017,negative,1,Late Flight,1,United,RegYohanan,1,"@united worst AIRLINE BEWARE THEY DO NOT MAINTAIN THERE PLAIN BEEN ON THE RUNWAY THE PAST 4 HOURS!!!/",2015-02-20 15:02:04 -0800,37.8885042830147,-119.054423832052 5.68905448897655E+017,negative,1,Can't Tell,0.6285,United,wisemana,0,"@united it should be free like other airlines! Again, it’s not 1997 anymore.",2015-02-20 14:50:03 -0800,37.3793873788496,-119.956468894848 5.68905087608881E+017,negative,0.665,Late Flight,0.335,United,ChrisLaylin,0,@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.,2015-02-20 14:48:37 -0800,37.3855800871823,-119.450671844326 5.68904684561408E+017,neutral,0.7008,,0,United,Heaton52,0,@united please tell me I'm going to make my connecting flight from O'hare to #STL #SouthBendINWhere 🙏 http://t.co/qGwK10dEwv,2015-02-20 14:47:01 -0800,34.7232684628299,-118.927609431328 5.68903773491306E+017,neutral,0.68,,,United,jacobburkholder,0,@united Lindsay and ??. Darn. Terrible memory on my part. I know they are headed back to IAD and then PIT tonight.,2015-02-20 14:43:23 -0800,36.0387513716235,-119.174267012993 5.68903479722246E+017,negative,1,Customer Service Issue,0.3404,United,caseymugar,0,"@united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight",2015-02-20 14:42:13 -0800,35.3535895532689,-119.511926477624 5.68903193930764E+017,negative,1,Late Flight,1,United,Csqd,0,@united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs,2015-02-20 14:41:05 -0800,39.1416841834189,-119.353241020368 5.68903082765001E+017,neutral,0.6202,,,United,yuethomas,0,"@united OK, thanks for the clarification.",2015-02-20 14:40:39 -0800,36.5191902808415,-119.474621976247 5.68902492118888E+017,positive,0.3414,,0,United,matsmall,0,@united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!,2015-02-20 14:38:18 -0800,35.1598108096156,-119.217436879268 5.68902405909144E+017,negative,1,Can't Tell,0.6582,United,AlsoRococo,1,@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing.,2015-02-20 14:37:57 -0800,35.8000099725058,-119.604196848558 5.68902044561465E+017,negative,1,Late Flight,1,United,ibrowning85,0,@united delayed another hour,2015-02-20 14:36:31 -0800,36.5716570256085,-118.893595302145 5.68901828055708E+017,neutral,1,,,United,bethweesner,0,@united as a million mile flier I'm embarrassed to ask how long ago his launched?,2015-02-20 14:35:40 -0800,38.6499873968999,-119.498051576426 5.68901675903119E+017,negative,1,Flight Booking Problems,0.3617,United,ThePappaShacks,0,@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight. NWS issued storm warning already...,2015-02-20 14:35:03 -0800,35.5373538560454,-119.49353855241 5.6890098008071E+017,negative,0.6718,Can't Tell,0.3435,United,johnwoodRTR,0,@United @Skywest do it again! I will now miss one or probably both our Aspen events. #Fail,2015-02-20 14:32:17 -0800,33.1723469303507,-119.719184010214 5.68900770860392E+017,negative,1,Lost Luggage,1,United,AlsoRococo,1,"@united don't need your apologies, need my bag. Took 56 minutes from landing to get it. Unacceptable.",2015-02-20 14:31:28 -0800,36.231174993034,-119.548058999809 5.68900079962075E+017,negative,0.7129,Bad Flight,0.7129,United,caseymugar,0,"@united add wifi, entertainment and the old seats and i’ll come back.",2015-02-20 14:28:43 -0800,37.15909932824,-119.106295564152 5.68899587424932E+017,negative,1,Late Flight,1,United,ibrowning85,1,@united so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays. I beg of you plz sort this out soon!,2015-02-20 14:26:45 -0800,36.4255628197916,-119.733723796349 5.68899516872569E+017,positive,1,,,United,__ciberpepe,0,@united : thanks! i will catch my conection! :),2015-02-20 14:26:29 -0800,34.6501709175881,-119.337539290869 5.68899252149035E+017,negative,1,Bad Flight,0.6739,United,wisemana,0,@United super lame that you charge $8 for tv on an international flight to the US. It isn’t 1997!,2015-02-20 14:25:26 -0800,36.9735551032944,-119.423188733917 5.6889879275547E+017,negative,0.7112,Late Flight,0.3581,United,CpyburnDC,1,"@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people! #letsgo",2015-02-20 14:23:36 -0800,36.4586724005443,-120.162439168342 5.68898784861815E+017,negative,0.6795,Can't Tell,0.3441,United,nate2482,0,@united 4016 529557. You going to transfer my car to me too? Because it's at the airport you couldn't get me too...,2015-02-20 14:23:34 -0800,38.2504085357697,-118.567734284687 5.68897992712802E+017,negative,1,Lost Luggage,0.6722,United,AlsoRococo,0,"@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner.",2015-02-20 14:20:25 -0800,36.5038322743387,-118.608744660081 5.68897757991187E+017,negative,1,Lost Luggage,0.6701,United,AlsoRococo,0,"@united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel.",2015-02-20 14:19:29 -0800,37.8994150270113,-120.224666278681 5.68895856750899E+017,neutral,0.6772,,0,United,44Stocker,0,@united how long does it take for customer feedback to respond to a complaint?,2015-02-20 14:11:56 -0800,34.1087784424064,-119.792780421794 5.68895842293309E+017,negative,1,Can't Tell,0.6478,United,SchrammRyan,0,@united you are making me miss big snow in Montana. Not cool.,2015-02-20 14:11:53 -0800,36.9318469136917,-119.815667916397 5.68895188338381E+017,negative,1,Flight Booking Problems,0.3503,United,jeeden_1,0,@united you might be the only airline not offering waivers...keep up the good fight,2015-02-20 14:09:17 -0800,32.9318304873064,-119.154667820873 5.6889499668387E+017,neutral,1,,,United,jeeden_1,0,@united or frontier ... http://t.co/n8WiNFu6C5,2015-02-20 14:08:31 -0800,37.1334575858693,-119.63403631319 5.68894575596581E+017,positive,1,,,United,KennethRMurray,0,@united Thank you. Any help is appreciated.,2015-02-20 14:06:51 -0800,35.6822567353267,-119.060480319155 5.68894256070287E+017,neutral,1,,,United,jayfalck,0,"@united FYI, went through this on similar flight last week.",2015-02-20 14:05:34 -0800,34.563839311017,-118.97197414438 5.68894073345438E+017,negative,1,Customer Service Issue,0.3467,United,jayfalck,0,@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?,2015-02-20 14:04:51 -0800,37.6857624988408,-119.212932230015 5.68893623099654E+017,negative,1,Lost Luggage,1,United,christinerimay,0,@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated,2015-02-20 14:03:03 -0800,37.9960442373758,-119.658087910409 5.68893275907576E+017,neutral,1,,,United,yuethomas,0,@united assume those benefits only apply to my own reservation. Any way my partner (on diff res) can use them? Can we combine res?,2015-02-20 14:01:41 -0800,38.698180030029,-119.722330133969 5.68893072001647E+017,neutral,1,,,United,jeeden_1,0,@united or us air: http://t.co/Eis9hcNPrO,2015-02-20 14:00:52 -0800,37.5907689897124,-120.093881112539 5.68892505829347E+017,negative,1,Can't Tell,0.6578,United,jeeden_1,0,@united we can't all be american airlines I suppose... http://t.co/0EWj7oKlji,2015-02-20 13:58:37 -0800,34.6383427814745,-118.877668894542 5.68890960358166E+017,negative,1,Bad Flight,0.6458,United,Paul_Faust,1,@united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks,2015-02-20 13:52:29 -0800,35.6446693591741,-119.756009864238 5.68890017365561E+017,neutral,0.688,,0,United,jeeden_1,0,"@united uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow,why be preemptive though... https://t.co/yBv0xaowKv",2015-02-20 13:48:44 -0800,37.3531949910622,-119.701375164623 5.68889252185903E+017,positive,1,,,United,Coco_Flotte,0,@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!,2015-02-20 13:45:41 -0800,37.6290481186965,-119.833049706311 5.6888745504426E+017,negative,1,Cancelled Flight,1,United,nate2482,1,@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost! You NEVER get it right.,2015-02-20 13:38:33 -0800,35.2162317522416,-119.704191857036 5.68887240685785E+017,neutral,0.7246,,,United,KeldaPharris,1,"@united blood services, make your appt. today! 18009174929 http://t.co/6UXwPaduGS",2015-02-20 13:37:42 -0800,36.8863122902603,-119.613209547192 5.68885959225446E+017,negative,1,Customer Service Issue,0.6806,United,bretlonder,0,".@united It's worth saying that, if you litter in Singapore, you get caned. ""But there are rules"" says @united",2015-02-20 13:32:36 -0800,37.1401298054182,-119.167051127587 5.68885581297652E+017,neutral,0.6491,,0,United,jeeden_1,0,"@united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up?",2015-02-20 13:31:06 -0800,35.5867359061689,-119.756845871988 5.68885556718907E+017,neutral,0.661,,0,United,divvashi,0,@united yes! I'll be sending an email to customer service today.,2015-02-20 13:31:00 -0800,38.2553948095119,-119.560905588204 5.68885498464375E+017,negative,0.6706,Customer Service Issue,0.6706,United,bretlonder,0,"@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $.",2015-02-20 13:30:46 -0800,36.6172513674868,-118.589145936004 5.68885117373927E+017,negative,1,Damaged Luggage,0.6383,United,AlexanderPancoe,1,@united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH,2015-02-20 13:29:16 -0800,34.5398671441504,-119.40305610918 5.68884491294351E+017,negative,1,Customer Service Issue,1,United,ADolledUpBlog,1,@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always.,2015-02-20 13:26:46 -0800,34.0403570849403,-120.142780920492 5.68884473040753E+017,negative,1,Customer Service Issue,0.6503,United,andreamvdlg,1,@united this means within one week i will have filed 2 compensation complaints to your website,2015-02-20 13:26:42 -0800,36.8886416391716,-119.07726737012 5.68884344221082E+017,negative,0.6869,Can't Tell,0.3434,United,andreamvdlg,0,"@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated.",2015-02-20 13:26:11 -0800,37.1573138360775,-118.729309981296 5.68884211739972E+017,positive,0.6561,,,United,d_goodspeed,0,“@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU! United Cares!,2015-02-20 13:25:40 -0800,39.3861826044568,-120.109375380069 5.68883744246878E+017,negative,1,Customer Service Issue,0.662,United,KennethRMurray,0,@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution.,2015-02-20 13:23:48 -0800,35.3801162986949,-119.19983147112 5.68883664219537E+017,neutral,1,,,United,middlebrowmadam,0,@united this is for a check-in luggage. Employee told me not to include wheels in the dimensions.,2015-02-20 13:23:29 -0800,38.7166751483791,-119.686899944943 5.68883475534746E+017,neutral,1,,,United,dlm_3,0,@united dmangen@visualclubconcepts.com,2015-02-20 13:22:44 -0800,35.0623494517263,-119.560809539633 5.68883108377809E+017,neutral,1,,,United,Bigmenk65,0,"@united if I had a ticket refunded which I purchased, for my brother to fly...could I then used the refunded credit for me to fly? Respond",2015-02-20 13:21:17 -0800,32.7425849276664,-119.909395882516 5.68882789082223E+017,negative,1,Late Flight,0.6522,United,andreamvdlg,1,@united this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.,2015-02-20 13:20:00 -0800,34.2276237283858,-120.105321263586 5.68882601261273E+017,negative,1,Customer Service Issue,0.648,United,andreamvdlg,0,"@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark",2015-02-20 13:19:16 -0800,34.8351227256201,-119.906683638712 5.68882449922417E+017,negative,1,Customer Service Issue,0.3438,United,andreamvdlg,0,@united with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport,2015-02-20 13:18:40 -0800,35.4801508058305,-119.574090820648 5.68882079091401E+017,negative,1,Bad Flight,1,United,justindoll,1,"@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly.",2015-02-20 13:17:11 -0800,36.8574803871203,-119.165169289009 5.68881812174299E+017,negative,1,Can't Tell,0.672,United,ADolledUpBlog,0,@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you.,2015-02-20 13:16:07 -0800,37.7280618620587,-119.597321196307 5.68881593395208E+017,neutral,1,,,United,SocialMktgFella,0,@united need to add service dog to my itinerary for tomorrow,2015-02-20 13:15:15 -0800,40.060836663539,-119.190090668611 5.68881580015366E+017,negative,1,Late Flight,1,United,ADolledUpBlog,1,"@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly",2015-02-20 13:15:12 -0800,35.052206924157,-118.989850897085 5.68881357583098E+017,negative,0.6747,Bad Flight,0.3477,United,d_goodspeed,0,@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http://t.co/QKquRagGoO,2015-02-20 13:14:19 -0800,38.1860789877019,-119.750128694549 5.68880036234682E+017,negative,1,Can't Tell,0.6632,United,megane_ko,1,@united I can't even look at you right now. I'll call you when I'm not so mad.,2015-02-20 13:09:04 -0800,35.3423829551969,-119.90126764509 5.6887826581495E+017,neutral,1,,,United,bugstory,0,@united DM ed u the request num,2015-02-20 13:02:02 -0800,35.8642288687774,-119.54721549688 5.68878121958695E+017,negative,1,Customer Service Issue,1,United,bugstory,0,"@united I requested an online refund option they denied saying the ticket was used, hope they understand the problem from your approach",2015-02-20 13:01:28 -0800,38.3356147122804,-118.997287251162 5.68877993453421E+017,negative,0.6639,Late Flight,0.3706,United,LRuns4Cupcakes,0,"@united Nope, still sitting at the gate!",2015-02-20 13:00:57 -0800,34.473642958049,-119.112931535538 5.68877085479072E+017,neutral,1,,,United,Gouwerijn,0,"@united bagage which i take to in the cabin i dont need to check-in,correct?",2015-02-20 12:57:21 -0800,39.6189362571442,-119.580544988342 5.68875530671555E+017,neutral,1,,,United,bugstory,0,@united exactly,2015-02-20 12:51:10 -0800,36.1672692375975,-119.099532910185 5.68874741249008E+017,negative,0.6972,Late Flight,0.6972,United,bugstory,0,@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey,2015-02-20 12:48:02 -0800,37.4285052985938,-119.637228745904 5.68874496507175E+017,negative,1,Cancelled Flight,1,United,bugstory,0,"@united yes it is partly used, the del-ewr is used, the return flight was Cancelled Flightled due to technical glitch in operations",2015-02-20 12:47:03 -0800,38.3629010887732,-119.036391981842 5.68873730182504E+017,positive,1,,,United,dekt,0,@united thank you.. Appreciate the response,2015-02-20 12:44:01 -0800,39.7410678503673,-119.256455641611 5.68873474392855E+017,neutral,0.6628,,,United,youRsoMoney,0,@united Old school ride home to LAX from Houston #flyingRetro http://t.co/6asuwx3Kv0,2015-02-20 12:43:00 -0800,38.2954932858534,-119.379962332882 5.68873031428415E+017,negative,1,Late Flight,1,United,ssapol5722,0,.@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight,2015-02-20 12:41:14 -0800,36.7876919472879,-120.345265785079 5.6887229142716E+017,neutral,1,,,United,PaintboxGirl,0,@united mine is GJQX6J husband is A587CW (Can't DM for some reason.),2015-02-20 12:38:18 -0800,34.264178607004,-119.076619218133 5.68872120471687E+017,positive,1,,,United,urno12,0,@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines,2015-02-20 12:37:37 -0800,36.8747941569568,-119.00244088586 5.68871357007704E+017,negative,1,Customer Service Issue,0.6644,United,TaraNorden,1,@united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed,2015-02-20 12:34:35 -0800,38.2911036608661,-119.453196592036 5.68871340498821E+017,neutral,1,,,United,bubnub,0,"@united Hi, we are flying into IAD tomorrow evening. Do you expect delays or Cancelled Flightlations with the snow storm?",2015-02-20 12:34:31 -0800,39.0783378583274,-119.667058966641 5.68871143022731E+017,negative,1,Can't Tell,1,United,PaintboxGirl,0,"@united If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky",2015-02-20 12:33:44 -0800,38.0835733279895,-119.019732436626 5.68870394708546E+017,positive,1,,,United,bugstory,0,@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you,2015-02-20 12:30:45 -0800,36.8660331263919,-119.302011521961 5.68868944557134E+017,negative,0.6583,Late Flight,0.6583,United,benjaminslavin,0,@united please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane.,2015-02-20 12:25:00 -0800,33.4157657558546,-119.829914198001 5.68868515857322E+017,negative,0.6588,Can't Tell,0.3294,United,dcharb10,1,@united thanks for reminding me how much easier it is to fly Southwest! Get more agents at sfo 25!,2015-02-20 12:23:17 -0800,40.9633332639795,-119.400944913817 5.68868305697526E+017,positive,1,,,United,BattierCCIpuppy,0,@united perfect! That works! Thank you!,2015-02-20 12:22:27 -0800,38.0303658619431,-119.743132972195 5.68865640569807E+017,negative,0.6743,Flight Booking Problems,0.3423,United,abigailedge,0,"@united That's still one day over my visa expiring on June 9, which is why I booked my flight on that day.",2015-02-20 12:11:52 -0800,36.3417554080042,-119.97710089477 5.68864796717806E+017,neutral,1,,,United,ScribblersNook,0,@united Followback so I can DM plz,2015-02-20 12:08:31 -0800,36.6815925563216,-119.258503610886 5.6886291415477E+017,negative,1,Flight Attendant Complaints,0.6842,United,GottaGoFlying,0,@united MIA-EWR #384 😄😄😄 excellent crew. EWR-IAD #3589 😡😡😡 No crew to load bags - waiting w/ door open freezing. 20 mins past departure.,2015-02-20 12:01:02 -0800,35.7626758494842,-119.629235239841 5.68862907850744E+017,negative,1,Customer Service Issue,1,United,_jesseeka,0,@united your customer service is crap.,2015-02-20 12:01:00 -0800,38.2190619620736,-120.097245078348 5.6886097823171E+017,negative,0.6799,Flight Attendant Complaints,0.6799,United,michaelotto71,0,@united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!,2015-02-20 11:53:20 -0800,39.7571155736415,-119.425894590756 5.68860389640962E+017,positive,1,,,United,vnpeace,0,@united mechanical issue. Looks like they got it fixed! Thanks for your concern.,2015-02-20 11:51:00 -0800,39.343552291035,-119.052792357334 5.68860308980118E+017,negative,0.6545,Cancelled Flight,0.3306,United,Scottsimanek,0,@united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.,2015-02-20 11:50:41 -0800,34.679914119504,-120.113446541726 5.68859726315827E+017,positive,1,,,United,AndyA3,0,@united thanks,2015-02-20 11:48:22 -0800,32.1945226446309,-118.725707435998 5.68859503472423E+017,negative,0.642,Flight Attendant Complaints,0.642,United,DT_Les,0,@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.,2015-02-20 11:47:29 -0800,35.3695268446305,-119.610127083607 5.68859157253612E+017,negative,1,Customer Service Issue,0.6407,United,DavidM2357,0,"@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't.",2015-02-20 11:46:06 -0800,37.5756298682297,-120.212833639701 5.68858368829313E+017,negative,0.7087,Can't Tell,0.3707,United,StartupReport,3,@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9,2015-02-20 11:42:58 -0800,40.129827983262,-118.972295904829 5.68858361011155E+017,negative,1,Flight Booking Problems,0.6591,United,AMaxwellKerr,2,@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?,2015-02-20 11:42:56 -0800,38.1607003817511,-119.304377356669 5.68857956470518E+017,negative,1,Can't Tell,1,United,DubsterCali,1,@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes,2015-02-20 11:41:20 -0800,33.5740539463716,-119.603179144884 5.68857374934602E+017,negative,0.6706,longlines,0.3412,United,shanp611,0,@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE,2015-02-20 11:39:01 -0800,34.7415874240445,-119.771850047267 5.68855505747096E+017,positive,0.6639,,0,United,YouSoFancy,0,@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.,2015-02-20 11:31:36 -0800,38.6294963990619,-119.579208083448 5.68855468975759E+017,negative,1,Bad Flight,0.674,United,Paul_Faust,1,@united Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline.,2015-02-20 11:31:27 -0800,35.7738740542328,-119.720906064078 5.68855465842467E+017,neutral,0.6838,,0,United,ItsmeAndrewC,0,@united UA6357 needs de-icing! Stat! We've waited our turn...,2015-02-20 11:31:26 -0800,38.7756862904482,-120.070245464193 5.6885525112345E+017,neutral,0.7034,,0,United,AndyA3,0,@united yes I've boarded this way many times & have never had to show my pass on the Tarmac multiple times. Path was railed off. Only 1 way,2015-02-20 11:30:35 -0800,34.7509922741978,-119.706114549348 5.68855071322198E+017,negative,0.6733,Cancelled Flight,0.6733,United,vnpeace,0,"@united @bobwesson fair enough United. everybody is doing the best they can. Although that ""slight delay"" is turning into a Cancelled Flightlation.",2015-02-20 11:29:52 -0800,36.7000921039078,-119.644831352288 5.68854401802052E+017,negative,1,Lost Luggage,0.3437,United,christinerimay,0,@united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.,2015-02-20 11:27:12 -0800,33.6464268148089,-119.793369158974 5.6885421413648E+017,negative,1,Bad Flight,0.6774,United,MikeJJT,1,@united worst flight experience I've ever had. Will never ever fly your airline again.,2015-02-20 11:26:28 -0800,34.9830680918923,-118.29553172623 5.68854082536002E+017,negative,0.6531,Customer Service Issue,0.6531,United,VCollins82,0,@united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?,2015-02-20 11:25:56 -0800,36.095202567482,-118.512717377832 5.68853249551409E+017,positive,1,,,United,Easy_E_,0,@united Looks like they came through. Thanks again for the help.,2015-02-20 11:22:38 -0800,32.2077192074793,-118.861331922561 5.6885324447631E+017,neutral,1,,,United,ScribblersNook,0,@united anything yet JJ?,2015-02-20 11:22:36 -0800,35.0703549015712,-118.802165015828 5.68851544537481E+017,negative,1,Customer Service Issue,0.3586,United,bugstory,0,@united why would a person take hours and hours of wait time just to tell a lie,2015-02-20 11:15:51 -0800,38.5043817941645,-120.0975738684 5.688515125098E+017,negative,1,Customer Service Issue,0.6593,United,ssapol5722,0,@united hey! DM not working. UA 307!,2015-02-20 11:15:43 -0800,35.9826242597168,-119.746193041668 5.68851396923146E+017,negative,1,Customer Service Issue,0.6804,United,bugstory,0,@united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help,2015-02-20 11:15:16 -0800,37.7613326816395,-120.51655676894 5.68850852909343E+017,negative,1,Flight Booking Problems,0.6806,United,DuncanKneeDeep,1,@united splitting up my flights quadruples the price,2015-02-20 11:13:06 -0800,38.2152288885826,-119.118527460207 5.6885082655232E+017,negative,1,Customer Service Issue,0.6787,United,bugstory,0,@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?,2015-02-20 11:13:00 -0800,35.3626028129457,-119.787385096191 5.68850600261227E+017,negative,1,Customer Service Issue,1,United,bugstory,0,@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder,2015-02-20 11:12:06 -0800,37.9182725004317,-119.591826503488 5.68849007641911E+017,negative,1,Late Flight,0.3763,United,PFcurator,1,@united I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather,2015-02-20 11:05:46 -0800,36.4131215311715,-120.591066158989 5.68848928466198E+017,positive,1,,,United,MarthaH65165635,0,@united since when did you get so good again! 4 transcontinental flights in 72h. What a pleasure/relief you were.,2015-02-20 11:05:27 -0800,35.7211187720362,-119.745903293766 5.68848699960332E+017,negative,1,Cancelled Flight,1,United,PFcurator,0,@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...,2015-02-20 11:04:33 -0800,35.3146468823086,-118.84753593267 5.68848259008963E+017,negative,1,Bad Flight,1,United,PamelaBacorn,1,"@united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous",2015-02-20 11:02:48 -0800,36.2603469016906,-119.260791888328 5.68847735530644E+017,neutral,1,,,United,rkjohnson2,0,@united Are the current on board food menus available anywhere online?,2015-02-20 11:00:43 -0800,39.6960326513099,-119.009627075392 5.68847616404005E+017,neutral,0.6907,,,United,VidFall,0,@United Airlines Is Changing Its MileagePlus Program: Winners And Losers http://t.co/F1yvAiO9ul http://t.co/vGlx6Ykwqg,2015-02-20 11:00:15 -0800,38.3886491221207,-119.239379471377 5.68847199460835E+017,negative,0.6718,Late Flight,0.6718,United,geoff_lane,1,@united actually we aren't. Still parked here.,2015-02-20 10:58:35 -0800,36.3841677411465,-119.122889063853 5.68846499431338E+017,neutral,1,,,United,ant_kneee,0,"Can I put sun in my carry on? RT “@united: @ant_kneee Right now 0 would be a heat wave, so enjoy the warmth! Can you bring some home? ^JJ”",2015-02-20 10:55:48 -0800,34.4377120938526,-119.197963921678 5.68845724110213E+017,positive,1,,,United,rockstarbrands,0,@united Thanks!,2015-02-20 10:52:43 -0800,35.7157707493008,-119.969008687676 5.68845539405656E+017,positive,1,,,United,Easy_E_,0,@united thanks for prompt response. Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.,2015-02-20 10:51:59 -0800,34.2574491583065,-119.141607901094 5.68844772191941E+017,negative,0.6667,Flight Booking Problems,0.6667,United,DuncanKneeDeep,1,@united Why can I only apply one travel certificate per itinerary even when I have multiple flights?,2015-02-20 10:48:56 -0800,37.9300555447646,-119.164175647072 5.6884409737456E+017,positive,0.6889,,,United,alinosa,0,@united appreciate the sentiment and you were able to get me off the ground;still missed connection,2015-02-20 10:46:16 -0800,34.1916483353603,-120.140192731341 5.68844078730727E+017,negative,1,Flight Booking Problems,0.6333,United,paul_chard63,0,"@united I log in, view reservations, try view specific reservation & takes me back to login page,",2015-02-20 10:46:11 -0800,35.6213505101858,-119.240164646572 5.68842531531682E+017,neutral,0.6717,,0,United,paul_chard63,1,"@united it just goes round & round, it's be going on for weeks,",2015-02-20 10:40:02 -0800,34.7371654748485,-119.699902507493 5.68842357069771E+017,positive,0.7185,,,United,datachick,0,Thank you @united for your prompt assistance.,2015-02-20 10:39:21 -0800,38.6255700752884,-119.223284613513 5.68841631585022E+017,negative,1,Lost Luggage,0.6739,United,iamawarplane,1,@united 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx!,2015-02-20 10:36:28 -0800,37.2369142436257,-119.667082917572 5.6884152845566E+017,neutral,0.3375,,0,United,dlm_3,0,@united I looked on the email chain and there is not one,2015-02-20 10:36:03 -0800,38.0897935953367,-119.106371986418 5.68840701850419E+017,negative,1,Flight Booking Problems,1,United,mikebrandes,0,@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.,2015-02-20 10:32:46 -0800,35.2718655271612,-119.457011003044 5.68837615220167E+017,positive,1,,,United,SoyCoder,0,@united thanks for more timely updates.,2015-02-20 10:20:30 -0800,41.2001970616929,-118.494857713772 5.688371683507E+017,neutral,0.6374,,0,United,BananaPants06,0,@united Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?,2015-02-20 10:18:44 -0800,38.6800056690178,-119.327934735385 5.68836728716333E+017,negative,1,Lost Luggage,1,United,Eileen429,0,@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler,2015-02-20 10:16:59 -0800,40.4126512172923,-119.811286374319 5.68836642825376E+017,negative,1,Can't Tell,0.7016,United,VitalMX,0,@united I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact,2015-02-20 10:16:38 -0800,36.2294375776945,-119.649227149745 5.68835810532794E+017,negative,1,Late Flight,0.6663,United,geoff_lane,0,@united cleaning a regional jet takes an hour?,2015-02-20 10:13:20 -0800,34.7535138581326,-118.691404531135 5.6883525572286E+017,positive,1,,,United,lcadler,0,@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!,2015-02-20 10:11:08 -0800,33.1808347644634,-118.935043620832 5.68835134603932E+017,neutral,0.6699,,,United,ssegraves,0,@united thanks. That means I have 30 minutes to make my international connection to HKG,2015-02-20 10:10:39 -0800,34.5206949228138,-118.480517546806 5.68834890046833E+017,neutral,0.3569,,0,United,dizbaa1,0,@united @JedediahBila KP I am not traveling - we trying to cheer up Ms. Bila.,2015-02-20 10:09:40 -0800,37.7173437753988,-119.867956913486 5.68834851517772E+017,negative,1,Customer Service Issue,0.3608,United,BananaPants06,1,"@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?",2015-02-20 10:09:31 -0800,35.1121147838254,-119.685631376122 5.68834824410149E+017,positive,1,,,United,mom23185,0,@united Thank you for your offer! All sorted out :-),2015-02-20 10:09:25 -0800,35.829060261417,-118.999637915827 5.68834799592448E+017,neutral,1,,,United,ScribblersNook,0,@united workin on it. Waiting on him to reply.,2015-02-20 10:09:19 -0800,36.1122528057761,-119.527516110081 5.68833209288372E+017,negative,1,Late Flight,1,United,ssegraves,0,@united Flight 395. Rolling delay of 1 hour 42 minutes,2015-02-20 10:03:00 -0800,36.0626013300532,-120.03931903533 5.68832931382366E+017,negative,0.6527,Late Flight,0.3395,United,ScribblersNook,0,@united I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days,2015-02-20 10:01:53 -0800,34.4116080465106,-119.021999220273 5.68832749093687E+017,positive,1,,,United,Mammothchowder,0,@united I think this is the best first class I have ever gotten!! Denver to LAX and it's wonderful!!!,2015-02-20 10:01:10 -0800,35.4875698926125,-119.790732727777 5.68832682269889E+017,positive,1,,,United,traceyleffler,0,@united of course not. The inflight crew was great!,2015-02-20 10:00:54 -0800,37.3307843223021,-119.533056706614 5.68832576468746E+017,positive,0.6458,,,United,DanSeldow,0,"@united well played, ^LO.",2015-02-20 10:00:29 -0800,36.1900133581537,-119.786912292771 5.68832394196685E+017,positive,1,,,United,Westonworld,0,@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.,2015-02-20 09:59:45 -0800,37.7906947097502,-119.559285098081 5.68832151119991E+017,negative,1,Customer Service Issue,0.3555,United,paul_chard63,1,@united your website is a complete joke when using safari!,2015-02-20 09:58:47 -0800,34.6706663558411,-119.688399788436 5.68831929102914E+017,negative,1,Bad Flight,1,United,Mortars254,1,@united the new seats on the Canadaair regional jets just plain suck.,2015-02-20 09:57:54 -0800,35.1756695870288,-120.129768080327 5.68831798857196E+017,neutral,1,,,United,LifeofPL,0,@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air,2015-02-20 09:57:23 -0800,38.0710718073897,-119.905135276953 5.68831574474662E+017,negative,1,Damaged Luggage,0.6406,United,mrphoto,0,@united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman,2015-02-20 09:56:30 -0800,36.1853741712508,-119.06309158068 5.68830996365193E+017,neutral,0.6651,,,United,pacers49,0,@united found the flight on @airfarewatchdog,2015-02-20 09:54:12 -0800,35.1089922268734,-119.91232200373 5.68830888089424E+017,negative,1,Late Flight,0.3594,United,theoli_co,0,@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. 😒,2015-02-20 09:53:46 -0800,37.2360275227498,-119.131291780156 5.68830757730423E+017,negative,1,Can't Tell,0.6495,United,abigailedge,0,@united Did somebody say flight upgrade?,2015-02-20 09:53:15 -0800,34.6792054395113,-118.832252746514 5.68830614289252E+017,neutral,1,,,United,LRuns4Cupcakes,0,@united DM sent.,2015-02-20 09:52:41 -0800,39.4985051259572,-119.106953282297 5.68829906584347E+017,negative,0.656,Late Flight,0.3555,United,SoyCoder,1,@united how is it tripitPro has accurate delayed dept. times and 2hours Late Flightr I hear the same from you? Just curious,2015-02-20 09:49:52 -0800,41.6700519740493,-118.978080342185 5.68828543423123E+017,negative,1,Can't Tell,0.663,United,riad_otoum,0,"@united I can tell you. Your airline has lost mine and my families business. This day and age message through Twitter travels fast.",2015-02-20 09:44:27 -0800,33.6075304332656,-119.155300435238 5.68828240502129E+017,negative,0.683,Customer Service Issue,0.3525,United,ScribblersNook,0,@united trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!,2015-02-20 09:43:15 -0800,34.4580517597971,-119.245596103147 5.68828240204333E+017,negative,1,Customer Service Issue,1,United,riad_otoum,0,@united this is very disappointing. This is about customer service.,2015-02-20 09:43:15 -0800,33.7283369287757,-120.114842306863 5.68828064152424E+017,negative,1,Late Flight,1,United,hplager,0,"@united boarded 6373 on time, deplaned, and now 100 minutes delay. No transparency during. Can't wait to give up my gold status for AA.",2015-02-20 09:42:33 -0800,35.5195265129141,-119.780716590692 5.68827741832917E+017,negative,1,Customer Service Issue,1,United,44Stocker,0,@united @44Stocker my wife Sarah stocker did also called but could not connect me to customer service,2015-02-20 09:41:16 -0800,38.1295805175908,-118.806125997756 5.68827677001429E+017,negative,1,Customer Service Issue,1,United,MR_G_LISTER,0,"@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff",2015-02-20 09:41:01 -0800,37.0042624024387,-119.509893537005 5.68826499597525E+017,negative,1,Flight Attendant Complaints,0.6746,United,44Stocker,0,@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.,2015-02-20 09:36:20 -0800,33.3493454661688,-120.247805068079 5.68826225621406E+017,negative,1,Late Flight,0.6533,United,BpfallonNYC,0,@united nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance?,2015-02-20 09:35:15 -0800,32.9218958814673,-119.773103267351 5.68826215089476E+017,negative,1,Customer Service Issue,1,United,dlm_3,1,@united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help,2015-02-20 09:35:12 -0800,33.8903847807725,-119.373997412095 5.68825791644967E+017,negative,1,Late Flight,1,United,LRuns4Cupcakes,0,@united obviously no one knows a darn thing around here. What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx,2015-02-20 09:33:31 -0800,35.0303226320179,-119.377249803892 5.68825730718667E+017,neutral,1,,,United,LifeofPL,0,"@united so going forward, I shouldn't be Flight Booking Problems Star Alliance flights through the United App?",2015-02-20 09:33:17 -0800,34.717010115557,-119.184261590776 5.68825463918834E+017,negative,1,Flight Attendant Complaints,0.3502,United,LRuns4Cupcakes,0,@united I have those notifications yet the staff on board say that is not accurate and they have no departure time.,2015-02-20 09:32:13 -0800,33.9596169228914,-119.926028607927 5.68824987244585E+017,negative,1,Bad Flight,0.6947,United,markbrownwriter,0,@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.,2015-02-20 09:30:19 -0800,35.8285844416259,-119.583030145557 5.68823775745028E+017,negative,1,Customer Service Issue,1,United,LRuns4Cupcakes,0,@united DM sent. This lack if customer service is getting ridiculous.,2015-02-20 09:25:31 -0800,38.5216846563452,-119.148596813747 5.6882291963324E+017,negative,1,Late Flight,1,United,alinosa,0,@united delayed going home AGAIN. Getting really tired of delays.,2015-02-20 09:22:06 -0800,36.3780570556459,-119.0476689638 5.68822440631145E+017,positive,1,,,United,Sweet_Curly,0,@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.,2015-02-20 09:20:12 -0800,39.0624649119947,-119.176154020117 5.68821307766223E+017,negative,1,Flight Booking Problems,0.6954,United,LifeofPL,0,@united uh - I booked it through the UA website. Why the price change?,2015-02-20 09:15:42 -0800,35.3658858269453,-119.827915801076 5.68821261767303E+017,negative,1,Cancelled Flight,0.6831,United,Eileen429,0,@united I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? #unhappytraveler,2015-02-20 09:15:31 -0800,33.8920605016463,-119.213308445273 5.68820700489781E+017,negative,1,Flight Booking Problems,0.343,United,n_moffitt,0,"@united United Club team is A+ & got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?",2015-02-20 09:13:17 -0800,38.6100057250191,-119.174720343062 5.68819406207357E+017,negative,1,Late Flight,0.3486,United,RickWasfy,0,"@united will flight 5559 to YYC be providing free food when we are allowed back on board after the ""broken lightbulb""",2015-02-20 09:08:09 -0800,36.1584700054253,-119.441537021752 5.68819285990216E+017,negative,1,Customer Service Issue,1,United,mariel_soraya,0,@united I was not looking for the fare to be returned on the companion flight. don't understand why an additional $200 fee was necessary.,2015-02-20 09:07:40 -0800,38.3204583951307,-119.789917885776 5.68819025733653E+017,positive,1,,,United,TaylorWoot,0,"@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers",2015-02-20 09:06:38 -0800,36.1697197047012,-120.10989081475 5.68818998445523E+017,neutral,0.6633,,,United,rockstarbrands,0,@united I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!,2015-02-20 09:06:32 -0800,37.2929615142323,-119.664313035737 5.68818346042339E+017,neutral,1,,,United,jcpowell1285,0,@united 129 thousand fans of @JedediahBila are asking you to give her your utmost effort to get her a safe flight with her baggage soon!,2015-02-20 09:03:56 -0800,35.8646864500241,-119.144317700726 5.68818335200223E+017,positive,0.6746,,0,United,alexster4324,0,@united can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH,2015-02-20 09:03:53 -0800,32.9568958411138,-119.083150970313 5.68817985147654E+017,negative,0.7069,Can't Tell,0.3583,United,AndyA3,0,@united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other,2015-02-20 09:02:30 -0800,39.5781024866398,-119.679219047081 5.68817894030742E+017,positive,0.6641,,0,United,redirsrm,0,@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied,2015-02-20 09:02:08 -0800,30.437465195222,-119.682928035592 5.68817637754593E+017,negative,1,Lost Luggage,1,United,NorbertJaw,0,@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!,2015-02-20 09:01:07 -0800,36.5079477516586,-119.123810553789 5.68817350864024E+017,negative,1,Can't Tell,0.6867,United,AndyA3,0,@united yes to three different checkers along the walk to the plane. Overkill,2015-02-20 08:59:59 -0800,35.3515129725544,-119.644547841667 5.68815893641212E+017,negative,0.6598,Flight Booking Problems,0.6598,United,karenharbert,0,@united Bummer. Might have to go with @AmericanAir card instead. TY for response though.,2015-02-20 08:54:11 -0800,38.2528521877139,-118.52824116093 5.68815686446789E+017,neutral,0.6832,,0,United,OliviaFett,0,"“@united: @LRuns4Cupcakes Please DM details, we'd like to help if you need assistance. ^KP” @ClarkHoward #Another #Airlines #Issues",2015-02-20 08:53:22 -0800,35.1747483100273,-119.644091729765 5.6881566081552E+017,negative,1,Can't Tell,1,United,riad_otoum,0,@united or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo,2015-02-20 08:53:16 -0800,32.7613007477922,-119.80973743983 5.6881551470277E+017,neutral,1,,,United,riad_otoum,0,@united please arrange someone at the arriving gate of flight 5957 to Chicago for either a refund or first class upgrade,2015-02-20 08:52:41 -0800,36.7967005979363,-119.012014268512 5.68815354388079E+017,negative,1,Lost Luggage,0.6606,United,Frannyonthego,0,"@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!",2015-02-20 08:52:03 -0800,39.1121006960945,-119.720545980389 5.68815310016549E+017,negative,0.6832,Customer Service Issue,0.6832,United,riad_otoum,0,@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver,2015-02-20 08:51:52 -0800,36.7246102495632,-119.338967054137 5.68815280903864E+017,negative,0.6652,Can't Tell,0.3348,United,robthecameraman,0,"@united we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH",2015-02-20 08:51:45 -0800,37.9260723661576,-119.882956836557 5.68815263900181E+017,positive,1,,,United,Gouwerijn,0,@united thnx!,2015-02-20 08:51:41 -0800,35.0315745661041,-118.603652464062 5.68814123540222E+017,negative,1,Customer Service Issue,0.6317,United,LifeofPL,0,@united - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight?,2015-02-20 08:47:09 -0800,36.7934121657319,-119.288478866029 5.68813570709783E+017,neutral,0.6915,,0,United,_mhertz,0,@united just emailed Jim Compton and Jeff Smisek so hopefully you pay attention now,2015-02-20 08:44:57 -0800,40.6469552623719,-119.113326821827 5.68813431962227E+017,negative,1,Can't Tell,1,United,_mhertz,0,@united I hope you have a solution or insurance to cover this issue,2015-02-20 08:44:24 -0800,35.8791027977483,-119.521600283318 5.68813356296982E+017,negative,1,Customer Service Issue,1,United,_mhertz,0,@united customer service has no solution and now we might miss a show because of them,2015-02-20 08:44:06 -0800,34.5878740805407,-118.913009670455 5.68813269906891E+017,negative,1,Late Flight,0.6716,United,_mhertz,0,@united deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss,2015-02-20 08:43:46 -0800,32.742486883014,-119.173594194689 5.68812829324775E+017,negative,1,Late Flight,0.6404,United,JBrazie,0,@united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail,2015-02-20 08:42:01 -0800,38.4271148022332,-119.018062129138 5.68812129308054E+017,negative,1,longlines,0.3575,United,barry_croker,0,@united not anymore. Finally was ticketed 5 min before takeoff. Not sure why the confusion with a full-fare GSA ticket.,2015-02-20 08:39:14 -0800,36.6272816064714,-119.569088499493 5.68811854216106E+017,neutral,0.6403,,0,United,karenharbert,0,@united Do miles earned with Explorer card count toward lifetime miles?,2015-02-20 08:38:08 -0800,38.3852449116082,-119.189705912265 5.68810874204328E+017,negative,1,Lost Luggage,0.6915,United,ParsnipButter,0,"@united yes, but they still don't know where it is. I've been told it might be on a flight, but now no one can confirm it.",2015-02-20 08:34:15 -0800,35.9710146198618,-119.416370150619 5.68810866830914E+017,neutral,0.6685,,0,United,lifeisabeech8,0,@united what do I do if something is missing from my checked baggage?,2015-02-20 08:34:13 -0800,35.2678252562442,-120.178261061624 5.68810700828742E+017,negative,1,Lost Luggage,1,United,TaylorWoot,0,"@United wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united",2015-02-20 08:33:33 -0800,37.6476941890165,-119.294582316223 5.68810539939459E+017,positive,0.6832,,0,United,rdahlstrom99,0,"@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better.",2015-02-20 08:32:55 -0800,36.4896832849128,-119.421553940269 5.68810516740645E+017,neutral,0.6522,,0,United,kamaro67,0,@united Frontier is currently offering their weather exceptions for this weekend. When is United?,2015-02-20 08:32:49 -0800,38.5741697402629,-119.425945673569 5.68810180269494E+017,negative,1,Late Flight,1,United,JedediahBila,1,"@united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board.",2015-02-20 08:31:29 -0800,39.5656101316299,-119.286619570218 5.68809620019528E+017,negative,1,Late Flight,0.6781,United,admiralkate,0,"@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours",2015-02-20 08:29:16 -0800,35.5887329723395,-119.432873686735 5.68809617087697E+017,negative,1,Customer Service Issue,1,United,dlm_3,0,@united that link is not helpful as it does not put me In touch with management,2015-02-20 08:29:15 -0800,36.9506793936592,-119.887327497872 5.688095587869E+017,positive,1,,,United,ticopilot,0,"@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive",2015-02-20 08:29:01 -0800,38.6103915307335,-119.772069198444 5.68808975828955E+017,negative,1,Customer Service Issue,0.6452,United,a_a_ron_cbus,0,"@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited",2015-02-20 08:26:42 -0800,34.7670687827732,-119.465105487557 5.68808470536962E+017,negative,0.6893,Can't Tell,0.3495,United,ZachHonig,0,"@united @upgrd I guess the Kit Kat looks tasty... not going near that ""sandwich.""",2015-02-20 08:24:41 -0800,35.2709728720077,-120.348183061097 5.68807928154558E+017,negative,1,Late Flight,0.6552,United,MattFrederick00,0,@united: Worse - headed to LaGuardia (delayed). Why is the tray table the size of a mouse pad and the overhead the size on my pocket?,2015-02-20 08:22:32 -0800,38.875647682891,-120.861402219562 5.68807894264578E+017,negative,1,Bad Flight,1,United,globalnearshore,0,@united now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k,2015-02-20 08:22:24 -0800,39.2094286492135,-119.201099946019 5.68807747661267E+017,negative,1,Customer Service Issue,1,United,caitlingshaw,0,@united your customer service is terrible,2015-02-20 08:21:49 -0800,39.4621264434804,-119.747222161527 5.68807231396803E+017,neutral,1,,,United,jbone3353,0,@united done,2015-02-20 08:19:46 -0800,37.8216109255333,-119.153680324594 5.6880623780411E+017,negative,1,Can't Tell,0.3575,United,riad_otoum,0,@united please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http://t.co/9sKrLyrZ1O,2015-02-20 08:15:49 -0800,34.8912044591446,-119.999506993523 5.6880613897354E+017,negative,1,Customer Service Issue,0.6309,United,techartistsorg,0,"@united define ""appreciate"". I doubt the worst major airline in the USA acts on much feedback.",2015-02-20 08:15:26 -0800,34.8424944643877,-119.289241520203 5.68806118660674E+017,negative,1,Can't Tell,0.3404,United,katieclaytonn,0,"@united yea, a refund. Your airline ruined our trip.",2015-02-20 08:15:21 -0800,34.8432019187091,-118.880075504761 5.68806035294695E+017,positive,0.6842,,,United,MrsHeyGil,0,@united just sent - thank you!,2015-02-20 08:15:01 -0800,36.5839272515868,-119.28025167859 5.68805751386288E+017,negative,1,Customer Service Issue,0.3441,United,thejoemadison,0,@united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed,2015-02-20 08:13:53 -0800,34.5676373955819,-119.180720021869 5.68805571647943E+017,negative,1,Late Flight,1,United,caitlingshaw,0,"@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation",2015-02-20 08:13:10 -0800,37.1169102675282,-120.065292316284 5.68805448696115E+017,negative,0.6559,Cancelled Flight,0.3333,United,syncros,0,"@united Got rebooked on AA. One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?",2015-02-20 08:12:41 -0800,39.2459675762619,-119.908902260045 5.68805444761682E+017,negative,0.6684,Customer Service Issue,0.6684,United,josephpwilson,0,@united It is all good -- your 1K team has been nothing short of amazing with everything.,2015-02-20 08:12:40 -0800,35.667191106165,-119.45612506885 5.68804253151732E+017,negative,1,Bad Flight,1,United,blastedgtl,0,@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail,2015-02-20 08:07:56 -0800,36.9483566048422,-118.881983812142 5.68804026789138E+017,positive,1,,,United,jonatzzValdez,0,@united good fly!! #United #businessFirst,2015-02-20 08:07:02 -0800,37.6131091596863,-119.498499831748 5.68803679018492E+017,negative,0.6875,Late Flight,0.6875,United,josephpwilson,0,.@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours.,2015-02-20 08:05:39 -0800,33.6046528035275,-119.546332783139 5.68803598638797E+017,positive,1,,,United,globalnearshore,0,"@united thanks, i made it.",2015-02-20 08:05:20 -0800,34.7823235146715,-120.112328857762 5.6880326056969E+017,neutral,0.6565,,0,United,dlm_3,0,@united past,2015-02-20 08:03:59 -0800,35.1872305689599,-119.215554684785 5.68803231335387E+017,positive,1,,,United,BlainPlanes,0,@united Thanks! Just DMed HN.,2015-02-20 08:03:52 -0800,38.5203746925585,-118.544582416569 5.68803218488033E+017,negative,1,Customer Service Issue,1,United,Selcukatli,0,@united is a money sucking airline with terrible terrible customer service,2015-02-20 08:03:49 -0800,37.1833463101994,-119.378324874446 5.68803061361025E+017,negative,1,Customer Service Issue,0.3579,United,MattFrederick00,0,@united - are you aware your airbus fleet sucks? I'd rather fly a C-130 full of rubber dog shit.,2015-02-20 08:03:12 -0800,35.841093660564,-119.392334533799 5.68803013487276E+017,neutral,0.7026,,0,United,ThePappaShacks,0,@united Will you be issuing an exception policy for Denver for this weekend?,2015-02-20 08:03:00 -0800,38.4393280843812,-118.673603469574 5.68802906280845E+017,neutral,0.6856,,0,United,jbone3353,0,"@united I need a breakdown of what the ""international surcharge"" on my flights cover. Please help",2015-02-20 08:02:35 -0800,37.7414272184261,-118.891799791103 5.6880204430943E+017,negative,1,Customer Service Issue,0.3608,United,MattRockman1,0,@united https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers,2015-02-20 07:59:09 -0800,37.5660971401906,-120.074145981373 5.68802013196243E+017,negative,1,Can't Tell,0.687,United,katieclaytonn,0,@united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed,2015-02-20 07:59:02 -0800,37.1072679324268,-119.374671138615 5.68801885567607E+017,negative,1,Bad Flight,1,United,thejoemadison,0,@united no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail,2015-02-20 07:58:32 -0800,36.3567828072296,-118.682719598424 5.6880156137744E+017,neutral,1,,,United,Easy_E_,0,@united flight #1051 on 2/23. Thx,2015-02-20 07:57:14 -0800,37.5998067861959,-119.13847399308 5.68801535662166E+017,neutral,0.6596,,0,United,tjny753,0,@united Based on suggestions from other passengers I have a rental car on standby for 11:30. One way or another will be leaving then.,2015-02-20 07:57:08 -0800,35.7618454992605,-119.784418194272 5.68801442770743E+017,negative,0.6591,Lost Luggage,0.6591,United,JackieSken,0,@united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag ....,2015-02-20 07:56:46 -0800,37.7836435619682,-119.114059765364 5.68801277984944E+017,negative,1,Bad Flight,0.708,United,bmbhawk,0,@united no wifi on flight ua688. SF to ORD. Really? Wow,2015-02-20 07:56:07 -0800,39.0524837808703,-119.631069214906 5.68801276416401E+017,neutral,1,,,United,ExterionMediaNI,2,@united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http://t.co/AvbdstJUJS,2015-02-20 07:56:06 -0800,36.1908518306163,-119.557084631349 5.68800974632051E+017,negative,1,Can't Tell,0.6791,United,SLrnS,0,@united is the worst http://t.co/27aitZl6nd,2015-02-20 07:54:54 -0800,32.7487867672725,-119.353345813697 5.68800389903962E+017,negative,1,Cancelled Flight,0.3467,United,Azraellius,0,@united haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather,2015-02-20 07:52:35 -0800,36.2947495945712,-119.276415828296 5.6879796648969E+017,negative,1,Late Flight,0.6832,United,Azraellius,0,@united no because you will charge me or delay me further. United 1612 still waiting.,2015-02-20 07:42:57 -0800,34.5966806874828,-119.843145927595 5.68797800743313E+017,neutral,1,,,United,derwiki,0,"@united @Adam_Karren @zj76 how did you save the $200 on checked snowboard? Trying to check in this morning, website wants $200! (prem.gold)",2015-02-20 07:42:18 -0800,38.1439858560182,-119.819483594705 5.68797413529539E+017,neutral,0.6582,,0,United,MrsHeyGil,0,"@united traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?",2015-02-20 07:40:45 -0800,34.5646269275805,-119.211634220153 5.68797401772892E+017,negative,1,Flight Attendant Complaints,0.3474,United,sbellfi4,0,@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room,2015-02-20 07:40:42 -0800,36.3778385587123,-119.003755825011 5.68796113081377E+017,negative,0.6297,Cancelled Flight,0.6297,United,blastedgtl,0,@united my flight Cancelled Flightled new flight 5012 hopefully will not.,2015-02-20 07:35:35 -0800,38.3028001231857,-119.370016123862 5.68795875612463E+017,negative,1,Cancelled Flight,1,United,blastedgtl,0,@united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest.,2015-02-20 07:34:39 -0800,36.1711071045231,-118.893287187739 5.68795791445209E+017,positive,1,,,United,LuxuryFred,0,@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!,2015-02-20 07:34:19 -0800,35.2272562702535,-118.99722613479 5.68795451341857E+017,positive,0.6711,,,United,Easy_E_,0,"@united Hi, flight 1051. If I try and book a new one way, flight departure shows up as 3:55pm which seems accurate.",2015-02-20 07:32:57 -0800,35.6527948813714,-119.698239612608 5.68795018816676E+017,negative,1,Late Flight,0.6614,United,Azraellius,0,@united Stuck in. ORD because United can't find their airplane. Lol. #upset terminal right now.,2015-02-20 07:31:14 -0800,34.5144112556585,-119.403346525011 5.68793902267937E+017,neutral,1,,,United,Sinatra1979,0,@united Who can I contact about requesting a charity donation? #ThankYou,2015-02-20 07:26:48 -0800,34.6054212272139,-119.124493585038 5.68793432900178E+017,negative,1,Flight Attendant Complaints,0.3503,United,tjny753,0,@united WTH be honest with your customers. This better be the last change or we are driving home. Has our plane left or not!,2015-02-20 07:24:56 -0800,34.4980321354732,-119.311926601263 5.6879304366456E+017,negative,1,Flight Booking Problems,0.6733,United,Amybabic,0,@united 2nd time in a row I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime,2015-02-20 07:23:23 -0800,36.5085978097428,-119.435641984597 5.68790336954175E+017,neutral,0.6204,,0,United,dlm_3,0,@united I need a customer service manager to contact me please,2015-02-20 07:12:38 -0800,37.9949993961188,-119.425816116371 5.6878950072757E+017,negative,1,Late Flight,0.344,United,tjny753,0,@united Is flight 5001 really going to leave Newark today? If not tell us now and I will rent a car. I do not want to end up stranded.,2015-02-20 07:09:19 -0800,37.8385089518421,-118.830588198828 5.68788947859608E+017,negative,1,Can't Tell,0.7042,United,JeremyHuts,0,.@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.,2015-02-20 07:07:07 -0800,37.4560216866535,-119.367387869792 5.68788152955093E+017,negative,1,Customer Service Issue,0.6804,United,dnr_pr,0,@united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline,2015-02-20 07:03:57 -0800,33.0582647195681,-119.152372172577 5.68787999036584E+017,negative,1,Customer Service Issue,0.6667,United,dnr_pr,0,@united I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it,2015-02-20 07:03:21 -0800,38.7634834796694,-119.374575773168 5.68787202341081E+017,negative,1,Late Flight,0.6754,United,Eileen429,0,@united or you'll Cancelled Flight my flight like you just did,2015-02-20 07:00:11 -0800,37.6059751628899,-119.926272498837 5.68787022472741E+017,negative,1,Can't Tell,1,United,dnr_pr,0,@united screwing me over twice in one month. Learned my lesson. We are through.,2015-02-20 06:59:28 -0800,38.9493863406864,-119.405504690027 5.68786817404817E+017,negative,1,Lost Luggage,1,United,dnr_pr,0,@united what's the point of offering a free checked bag of you lose it?,2015-02-20 06:58:39 -0800,34.9836621564449,-119.73710665094 5.68786811381617E+017,neutral,0.6508,,,United,bakedstove,0,"@united Will do, cheers",2015-02-20 06:58:38 -0800,34.9184830708182,-119.088495361224 5.68786745715757E+017,positive,1,,,United,georgev27,0,@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx,2015-02-20 06:58:22 -0800,39.008399698637,-118.283339497303 5.68786206932251E+017,positive,1,,,United,Gouwerijn,0,@united thnx ^LO :-),2015-02-20 06:56:13 -0800,34.7078803428736,-119.322847269641 5.68786035053761E+017,neutral,0.6544,,,United,lskingdavis,0,"@united yes. Houston Int'l, Bush.",2015-02-20 06:55:32 -0800,34.8603546529901,-118.969495793079 5.68784261064622E+017,neutral,1,,,United,Easy_E_,0,@united Hi. My 2/23 flight from CUN-EWR shows a departure of 2:55pm on my United app. Can you confirm? Doesn't look correct. Thanks.,2015-02-20 06:48:29 -0800,36.8111744045176,-119.365813192653 5.68782924302066E+017,negative,1,Cancelled Flight,1,United,tennesseejc,0,"@united flight from vegas to houston Cancelled Flighted this morning ""due to operation"" what does this mean!???? Thank god I woke up early today!",2015-02-20 06:43:11 -0800,34.8163317206345,-118.872441590064 5.68782405965713E+017,neutral,0.355,,0,United,KristinMcNeil,0,@united Will do! Thanks!,2015-02-20 06:41:07 -0800,37.6225287646704,-119.330421762732 5.68781213651087E+017,negative,1,Flight Attendant Complaints,1,United,CristineKao,0,@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.,2015-02-20 06:36:23 -0800,37.2427303096757,-119.12351493736 5.6878003053842E+017,negative,0.6976,Lost Luggage,0.6976,United,JackieSken,0,@united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight. Missing a black box? http://t.co/SJQEmDtQmA,2015-02-20 06:31:41 -0800,38.1176444086646,-119.852876378065 5.68779794902614E+017,negative,1,Cancelled Flight,1,United,blastedgtl,0,@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated,2015-02-20 06:30:45 -0800,37.3401251158856,-119.641104032281 5.68778986567934E+017,negative,1,Customer Service Issue,0.3583,United,cleskowitz,0,"@united instead of making seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint & happy customers",2015-02-20 06:27:32 -0800,34.5318594252486,-119.690773548395 5.68778028773347E+017,negative,1,Customer Service Issue,0.6923,United,jefftang1975,0,@united I need assistance with pulling your agents' heads out of their asses,2015-02-20 06:23:44 -0800,35.2051923332245,-119.270350696481 5.68775278505415E+017,negative,1,Late Flight,0.6598,United,RobTrongone,0,"@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an ""UNMET ARRIVAL""!!",2015-02-20 06:12:48 -0800,35.4591140115945,-119.099157418495 5.68774320773849E+017,negative,0.6871,Customer Service Issue,0.6871,United,UnitedAppeals,1,@united @abigailedge Another glitch??,2015-02-20 06:09:00 -0800,37.3402877312096,-119.7111831284 5.68773648724525E+017,positive,1,,,United,lskingdavis,0,@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.,2015-02-20 06:06:19 -0800,36.3125773504954,-119.995210672985 5.68771089372979E+017,negative,1,Late Flight,1,United,blastedgtl,1,@united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks,2015-02-20 05:56:09 -0800,36.1299292930322,-119.08249630478 5.68771007529398E+017,neutral,1,,,United,AlMehairiAUH,0,@United to start 3xdaily @EmbraerSA #ERJ145 flights from #Chicago @fly2ohare to #Evansville on 4JUN #avgeek,2015-02-20 05:55:50 -0800,36.223637177659,-119.591402253231 5.68770352635122E+017,negative,1,Late Flight,0.6675,United,globalnearshore,0,"@United flight 4465 almost half an hour at the Tarmac ""waiting for papers""... Cannot miss my connection at IAH !",2015-02-20 05:53:13 -0800,37.3059793952308,-119.855709795143 5.68769786890424E+017,negative,1,Flight Attendant Complaints,0.7021,United,jefftang1975,0,@united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.,2015-02-20 05:50:59 -0800,40.2457994725381,-119.06694305105 5.68768952366576E+017,negative,1,Can't Tell,0.6727,United,jbeddigs,0,@united no chance in hell. I'd rather walk. Worst airline ever.,2015-02-20 05:47:40 -0800,30.5823426455372,-119.633218645164 5.68767621186912E+017,negative,1,Customer Service Issue,0.6586,United,mforrest28,0,@United is the worst major US airline. More proof: they're boarding the plane with the outside galley door open in 0 degree weather. Wtf?,2015-02-20 05:42:22 -0800,34.0518530286773,-118.91591722527 5.6876714440779E+017,neutral,1,,,United,Gouwerijn,0,@united [checked in + boardingpass w/no checkin bagage] guess i'm all set. :-),2015-02-20 05:40:29 -0800,37.0196215106528,-119.347166195134 5.68761425029669E+017,positive,0.6522,,,United,cynthianatalie,0,@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm,2015-02-20 05:17:45 -0800,38.8962586177111,-119.379404115337 5.6876034192196E+017,negative,1,Bad Flight,0.3617,United,iampaz,0,"@united Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights & days of work. #UA49",2015-02-20 05:13:27 -0800,40.2153878352075,-118.298127217329 5.68760315569054E+017,negative,1,longlines,0.6677,United,CeC,0,@united don't know if you are aware that ALL of your premier access lines are closed in your terminal. I feel the love.,2015-02-20 05:13:20 -0800,36.0717943279814,-120.505366307585 5.68758807418896E+017,positive,0.6576,,,United,desiree_d_h,0,@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 👠🇬🇧👠🇬🇧👠🇬🇧,2015-02-20 05:07:21 -0800,40.571242461612,-119.324446209288 5.68757933502149E+017,negative,1,Flight Booking Problems,0.6552,United,scottfosteresq,0,@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.,2015-02-20 05:03:53 -0800,36.7577685158476,-119.176482777881 5.68757166674461E+017,neutral,0.6709,,,United,G4gey,0,@united just kidding with you I'll send you my stuff now. Thanks,2015-02-20 05:00:50 -0800,33.1229216530411,-119.407811742874 5.68756110456271E+017,negative,1,Cancelled Flight,1,United,JuniorOgieBLC,0,@united @FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http://t.co/nDTLJ15ZpU,2015-02-20 04:56:38 -0800,38.9902209108285,-119.241667182251 5.68755759670022E+017,negative,0.6734,Flight Attendant Complaints,0.3573,United,meredithstille,0,@united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate.,2015-02-20 04:55:14 -0800,36.4596485144625,-120.451666981781 5.68755688442192E+017,negative,1,Late Flight,1,United,nancy_g3,0,@united Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal!,2015-02-20 04:54:57 -0800,39.1995013201389,-119.451083229921 5.68752875205239E+017,negative,1,Customer Service Issue,1,United,Gadgetakis,0,@united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare,2015-02-20 04:43:47 -0800,38.1375193161448,-119.216098884219 5.68751950935691E+017,neutral,0.6796,,0,United,c_hughes_88,0,@united tremendous. What would you recommend?,2015-02-20 04:40:06 -0800,38.9238072709133,-119.635661021128 5.68751415390286E+017,negative,0.6742,Late Flight,0.6742,United,G4gey,0,@united can you help me with a delayed flight as im going to miss my connection?,2015-02-20 04:37:58 -0800,38.6603781740497,-120.082574103174 5.68747605653643E+017,negative,1,Late Flight,1,United,meredithstille,0,"@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce",2015-02-20 04:22:50 -0800,35.315789486097,-118.963994105739 5.68740200479793E+017,negative,1,Lost Luggage,1,United,ParsnipButter,0,@United why is it so impossible to actually get a passenger AND their luggage to their final destination?,2015-02-20 03:53:25 -0800,40.4200710334716,-119.896502691356 5.68738229274464E+017,positive,0.6741,,,United,ticopilot,0,@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.,2015-02-20 03:45:35 -0800,38.5113879187418,-119.152306894779 5.68736451237708E+017,positive,1,,,United,jakepoznak,0,@united awesome new plane flight 1701,2015-02-20 03:38:31 -0800,38.937520345798,-120.544171250992 5.68735994838589E+017,negative,1,Late Flight,1,United,tjhazzard,0,@united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation,2015-02-20 03:36:42 -0800,38.4715468816349,-118.836270290738 5.68731988082999E+017,negative,1,Can't Tell,1,United,fatihguvenen,0,"@united oh united, how much I despise thee!",2015-02-20 03:20:47 -0800,35.9162526717925,-119.688075270875 5.6873178501999E+017,neutral,0.6875,,0,United,meredithstille,0,@united lets see of we can do this today! Hoping for an on-time dept #dullestostatecollege #runningonthreehoursofsleep #delayedovernight,2015-02-20 03:19:58 -0800,38.7149986025691,-118.894897349856 5.68731155303956E+017,positive,1,,,United,garycirlin,0,"@united flt 912. Capt Herman is amazing! Came out before flight to play ""ask the captain anything."" Wonderful ambassador to the airline!!",2015-02-20 03:17:28 -0800,36.2261399255303,-120.018326024011 5.68726628639101E+017,negative,1,Customer Service Issue,0.6477,United,Corey5Alexander,0,@united your airline is the biggest joke of an operation in the world.,2015-02-20 02:59:29 -0800,34.9412576543972,-119.044315431378 5.68725453831315E+017,negative,1,Lost Luggage,1,United,dstamberg,0,@united what is going on with baggage claim in Newark!#tiredandwanttogohome,2015-02-20 02:54:49 -0800,38.1654495542979,-119.580058803765 5.68723674934723E+017,negative,1,Flight Attendant Complaints,0.6701,United,CristineKao,0,@united usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first,2015-02-20 02:47:45 -0800,36.8358825618806,-118.696793714532 5.68722339833127E+017,negative,1,Late Flight,0.6733,United,DT_Les,1,"@united 2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!",2015-02-20 02:42:26 -0800,33.9094897774299,-119.435053563079 5.68720333634609E+017,negative,1,Customer Service Issue,1,United,LukaszZgiep,0,@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!,2015-02-20 02:34:28 -0800,36.8242196453061,-119.515582105789 5.68716618794209E+017,negative,1,Can't Tell,0.6722,United,pongchmp,0,@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.,2015-02-20 02:19:42 -0800,37.6264517711719,-119.404840572494 5.6871638886663E+017,negative,1,Flight Attendant Complaints,1,United,SuzannaPDX,0,@united So disappointed in the service and the level of staff communication. Such a bummer.,2015-02-20 02:18:48 -0800,37.9006150359354,-118.691519954579 5.68716027577696E+017,neutral,0.6633,,,United,greekcelt,0,@United pre-dawn flight to #miami from #EWR. Annual #SOBEWFF trip. Now.,2015-02-20 02:17:21 -0800,36.2202461117954,-119.808762606897 5.68716015338717E+017,negative,0.6515,Customer Service Issue,0.6515,United,jasecam,1,"Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals",2015-02-20 02:17:18 -0800,39.8443043685854,-118.610591118482 5.68715107892642E+017,positive,1,,,United,NoviceFlyer,0,@united Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU,2015-02-20 02:13:42 -0800,38.1916165935689,-119.28297459397 5.68710194575872E+017,neutral,1,,,United,Matt_W_Scott,0,"@united got it, look forward to hearing from you soon",2015-02-20 01:54:11 -0800,38.809568339704,-120.214034479619 5.68706817980797E+017,negative,0.6889,Late Flight,0.3465,United,Matt_W_Scott,0,@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta,2015-02-20 01:40:46 -0800,33.7055815965715,-120.158308373148 5.68702964623217E+017,positive,1,,,United,dan_roam,0,"Thank you United! “@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”",2015-02-20 01:25:27 -0800,38.1822567959636,-119.58063954274 5.68701051903336E+017,negative,1,Flight Attendant Complaints,1,United,Matt_W_Scott,0,"@united to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. Resulting in no sleep",2015-02-20 01:17:51 -0800,38.3512299463097,-119.489634162252 5.68699390962958E+017,negative,1,Customer Service Issue,0.6912,United,JerikaPhelps,0,"@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos",2015-02-20 01:11:15 -0800,36.4000481620553,-118.993328743585 5.68696518665998E+017,negative,1,Customer Service Issue,0.6808,United,newyorkwool,0,@united they have access to the dial that makes it faster do they?,2015-02-20 00:59:50 -0800,36.9527184921569,-118.403364287449 5.68695647202718E+017,neutral,0.3466,,0,United,jnostrant,0,@united I'll be impressed if I actually get a response! 😜,2015-02-20 00:56:22 -0800,36.3292607680213,-119.144814595117 5.68694278890902E+017,neutral,0.7069,,0,United,kathryn217628,0,@united hi I left my asus tablet on flight to Heathrow from Newark on 16th feb and wondered how long it takes for someone to check if found?,2015-02-20 00:50:56 -0800,36.768963200551,-117.805720064088 5.68693355183538E+017,negative,1,Late Flight,1,United,Matt_W_Scott,0,"@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim #inefficient",2015-02-20 00:47:16 -0800,34.8597236308181,-119.22811489352 5.68690023513526E+017,negative,1,Flight Attendant Complaints,1,United,Chungy0216,0,@united has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument.,2015-02-20 00:34:02 -0800,36.3687993379098,-119.238093269746 5.68678201590997E+017,negative,1,Cancelled Flight,1,United,urno12,0,@united its in black and white. EU law and all that €600 for a Cancelled Flightled flight. I want my money,2015-02-19 23:47:03 -0800,36.2649784386824,-118.586642849813 5.68677786329735E+017,negative,1,Customer Service Issue,1,United,urno12,0,@united accordingly? U dont respond at all,2015-02-19 23:45:24 -0800,32.3447136503108,-120.046520162558 5.68677633682215E+017,negative,1,Customer Service Issue,1,United,urno12,0,"@united ""the extra care airline"". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1",2015-02-19 23:44:48 -0800,37.1271295123364,-119.541849099228 5.68677317590938E+017,negative,1,Late Flight,0.6808,United,DT_Les,0,"@united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :(",2015-02-19 23:43:32 -0800,34.540645655193,-120.110093185427 5.6867720706261E+017,negative,1,Customer Service Issue,1,United,JerikaPhelps,0,@united it's a shame the great customer service wasn't continued in SFO. Slightly absurd,2015-02-19 23:43:06 -0800,36.883075162095,-119.305126978915 5.68676876866224E+017,negative,1,Customer Service Issue,1,United,urno12,0,@united #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys.,2015-02-19 23:41:47 -0800,38.1142180981383,-118.811445400556 5.68676407729132E+017,negative,1,Customer Service Issue,1,United,urno12,0,"@united still awaiting a reply from ur customer services? 18 days, no response? Lousy #unitedairlines",2015-02-19 23:39:55 -0800,37.2818396423503,-118.541467391465 5.68675083314553E+017,positive,1,,,United,Kimberlinho,0,@united alright thank you. Much appreciated.,2015-02-19 23:34:39 -0800,37.3155969004478,-119.80791794155 5.6867333218424E+017,negative,1,Late Flight,0.3341,United,Kimberlinho,0,@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.,2015-02-19 23:27:42 -0800,35.221340893793,-119.440527515393 5.68672467889177E+017,negative,0.6882,Customer Service Issue,0.3548,United,Kimberlinho,0,"@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis.",2015-02-19 23:24:16 -0800,40.3423879418781,-119.216865069679 5.68672436977168E+017,negative,1,Lost Luggage,0.3616,United,juanbl,0,"@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful",2015-02-19 23:24:09 -0800,37.190674461697,-120.177489031783 5.68671211430892E+017,neutral,1,,,United,kamaro67,0,@united Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm?,2015-02-19 23:19:16 -0800,38.2330800759908,-119.149791139788 5.68670928407626E+017,negative,1,Can't Tell,0.6684,United,JenniferWalshPR,0,we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und,2015-02-19 23:18:09 -0800,39.3494922704894,-118.987242237156 5.68669880922165E+017,positive,1,,,United,bren8oh8,0,"@united Thanks Yup I'm all set. It happens. SLC ground staff were prompt, helpful and courteous.",2015-02-19 23:13:59 -0800,38.3184813710325,-119.252524173894 5.68668364144398E+017,negative,1,Flight Booking Problems,0.3404,United,JenniferWalshPR,0,"There were plenty of empty seats in coach ""@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f""",2015-02-19 23:07:58 -0800,37.8271111708992,-119.130883264948 5.6866710825232E+017,negative,0.6777,Can't Tell,0.6777,United,jozecuervo,0,"@united all good, didn't die or anything. As they say ""you get what you pay for""!",2015-02-19 23:02:58 -0800,36.3733035927225,-118.968900741219 5.68663431433187E+017,positive,1,,,United,AMMBoman,0,@united thank you so much. How will you be able to contact me?,2015-02-19 22:48:21 -0800,38.9975401517275,-120.749490724497 5.68662835829416E+017,positive,0.6608,,,United,nrihssn,0,@united maybe on my return trip 👍,2015-02-19 22:45:59 -0800,34.0716720412262,-119.618369821812 5.68662525530628E+017,negative,1,Flight Attendant Complaints,0.6262,United,ukposa,0,"@united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou",2015-02-19 22:44:45 -0800,38.2849118676825,-119.707282861828 5.68659661861175E+017,positive,1,,,United,sigilgoat,0,"@united i got it at the gate, thanks for checking!",2015-02-19 22:33:23 -0800,38.7401598331288,-118.790812581293 5.68657247896789E+017,negative,1,Late Flight,1,United,Mosborne13,0,@united U kept passengers waiting all night 4 a plane that was being put out of service. Leaving everyone stranded for night. #inexcusable,2015-02-19 22:23:47 -0800,35.7103688903186,-119.932667292075 5.68656888935481E+017,positive,0.6452,,0,United,JenniferWalshPR,0,@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice,2015-02-19 22:22:22 -0800,33.5891288333662,-119.550679737519 5.68656758027063E+017,neutral,0.6383,,,United,AMMBoman,0,@united hello. I got off a flight a few months ago and constantly think about your peanuts. Is there anyway you could send me some?,2015-02-19 22:21:50 -0800,38.5941145370482,-119.73481875699 5.68656507480482E+017,negative,1,Bad Flight,0.3507,United,RobTrongone,0,@united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!,2015-02-19 22:20:51 -0800,36.9422290595811,-120.279473861752 5.68656014481846E+017,negative,1,Customer Service Issue,0.6517,United,taylorjfisher,0,@united I am so happy I found my phone because this is easily the worst system I have ever heard of,2015-02-19 22:18:53 -0800,36.9292797876727,-119.633181182759 5.68655789247762E+017,negative,1,Late Flight,1,United,JenniferWalshPR,0,Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP,2015-02-19 22:17:59 -0800,35.7735091136854,-118.593402236247 5.68654569976123E+017,negative,1,Customer Service Issue,0.6547,United,RobBogart,0,@united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?,2015-02-19 22:13:09 -0800,37.1234815077533,-118.640491510441 5.68654556634022E+017,neutral,1,,,United,Madisonnnicole3,0,@united round trip*,2015-02-19 22:13:06 -0800,36.0211364903389,-119.244459528861 5.68654382620783E+017,negative,1,Lost Luggage,1,United,wit_knee_jones,0,"@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet.",2015-02-19 22:12:24 -0800,35.178495014352,-120.464459688139 5.68654300802474E+017,neutral,0.6267,,,United,bren8oh8,0,@united thanks. Not tonight it would seem. http://t.co/WNdcEO5QlK,2015-02-19 22:12:05 -0800,36.9143707738315,-119.114264403536 5.68654208674587E+017,negative,1,Can't Tell,0.6705,United,Madisonnnicole3,0,@united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful,2015-02-19 22:11:43 -0800,39.2413755890595,-119.250153993736 5.68652355346022E+017,negative,0.5918,Customer Service Issue,0.5918,United,theAdamW,0,@United agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?,2015-02-19 22:04:21 -0800,39.0443320484771,-118.915732414564 5.68651726858748E+017,negative,1,Late Flight,0.698,United,AnnabelleBlume,0,.@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again,2015-02-19 22:01:51 -0800,37.8226306938537,-119.915553604708 5.68650724399321E+017,positive,1,,,United,markemanuelli,0,"@united please do! She went above and beyond what she had to do, she made us her number one priority!",2015-02-19 21:57:52 -0800,36.5001662930799,-119.978828002633 5.68650439639437E+017,positive,1,,,United,Random55Dude,0,@united you guys are awesome! Thanks!,2015-02-19 21:56:44 -0800,35.6007345945765,-119.78974788618 5.68650000227566E+017,positive,0.6832,,,United,Gouwerijn,0,@united thnx,2015-02-19 21:54:59 -0800,37.5472386551546,-119.109950144522 5.68649837610037E+017,negative,0.6635,Can't Tell,0.6635,United,theAdamW,0,@united I think we both have the same status (nothing). I think there was a bug in your search system.,2015-02-19 21:54:20 -0800,34.3061574656577,-120.384529640703 5.68649643187311E+017,positive,1,,,United,JerikaPhelps,0,@united Anna Palm Springs gate 19 deserves a medal! Handled 30 ppl missing flights like a pro!,2015-02-19 21:53:34 -0800,33.0108553816363,-119.499392055915 5.68648940033343E+017,negative,1,Cancelled Flight,1,United,Mosborne13,0,@united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed. #showsomerespect,2015-02-19 21:50:46 -0800,37.3800488343192,-119.309993214059 5.68648917551698E+017,negative,1,Late Flight,1,United,DominikDesbois,0,@united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united,2015-02-19 21:50:41 -0800,37.3993861323091,-119.625958066878 5.68648390738706E+017,negative,0.6481,Lost Luggage,0.6481,United,taylorjfisher,0,@united I think I left my phone on my flight. Help!,2015-02-19 21:48:35 -0800,39.0511104036809,-118.283576443565 5.68647206695121E+017,positive,1,,,United,clkc86,0,@united Great customer service again. Thanks!,2015-02-19 21:43:53 -0800,38.0840036133509,-119.540007904963 5.68646083162837E+017,positive,1,,,United,owenmcstravick,0,"@united thanks, that would be awesome.",2015-02-19 21:39:25 -0800,37.4158170596524,-119.902963728697 5.68645962425446E+017,negative,1,Customer Service Issue,0.6809,United,SBondyNYDN,0,"@united hey, left my computer bag, w/computer inside, in United, filed online report, no response",2015-02-19 21:38:57 -0800,36.0584947707857,-119.029046526084 5.68645576008401E+017,negative,0.7067,Bad Flight,0.7067,United,neilaruggiero,0,@united they were empty upon takeoff. Why can't someone sit there?,2015-02-19 21:37:24 -0800,37.7203028663111,-119.880072879359 5.68644260129419E+017,negative,1,Customer Service Issue,1,United,jnostrant,0,"@united here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS!",2015-02-19 21:32:11 -0800,41.6586289914912,-119.841499794673 5.68643928720851E+017,positive,0.6681,,0,United,Tamarabrams,0,@united nawww. United is my fave airline.,2015-02-19 21:30:52 -0800,35.7487203044955,-120.089217047743 5.68640713635676E+017,negative,0.6566,Lost Luggage,0.6566,United,Ro_S,0,@united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though...,2015-02-19 21:18:05 -0800,37.6704906504052,-119.308926681856 5.68640385117004E+017,neutral,0.6735,,0,United,Sweet_Curly,0,"@united I have a LH return business ticket from Den to Fra.If I fly domestic with you,bag can be checked through to Fra,no need to claim?",2015-02-19 21:16:47 -0800,35.598403591352,-119.757921646847 5.68639679496454E+017,neutral,1,,,United,theAdamW,0,"@united Also, a United phone representative just asked me for my web password. Is that normal?",2015-02-19 21:13:59 -0800,37.3561360605287,-120.332234499134 5.68639359127151E+017,negative,0.6937,Flight Booking Problems,0.6937,United,MrJADMIX,0,"@united €202.88 is the difference between the booked flights, do you want screen shots?",2015-02-19 21:12:42 -0800,37.4691386447896,-118.959359951833 5.68639242483556E+017,neutral,0.6804,,0,United,stephaniefoos,0,@united what is your plan to reduce delays?,2015-02-19 21:12:14 -0800,35.2777799096664,-118.80404080582 5.6863920784699E+017,neutral,0.6175,,0,United,theAdamW,0,@united I'm searching for flights to redeem with miles and getting different search results with 2 user accounts. Any reason why?,2015-02-19 21:12:06 -0800,35.1436537792749,-119.756287537125 5.68637541513089E+017,negative,0.922,Customer Service Issue,0.4513,United,Mosborne13,0,"@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement.",2015-02-19 21:05:29 -0800,39.3296909017313,-119.72706697 5.68635531900244E+017,negative,1,Flight Attendant Complaints,0.661,United,dmb41shows,0,@united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off & left http://t.co/IpaamZT7Z2,2015-02-19 20:57:30 -0800,33.87676400375,-120.181221911068 5.68632754939806E+017,neutral,0.6591,,0,United,MitchBlatt,0,@United What's your phone number? Customer service question.,2015-02-19 20:46:28 -0800,33.4462211643304,-118.977823888801 5.68631066736529E+017,neutral,0.6815,,0,United,Ro_S,0,@united - Kids left a kindle fire HD 6 onboard UA1037 (ORD-SFO) today. Row 9ABC-DEF (we had the whole row amongst the 5 of us). Help...,2015-02-19 20:39:45 -0800,33.5258964821465,-119.20835645147 5.68630453521023E+017,negative,0.6726,Customer Service Issue,0.3429,United,mariachan90,0,@united understanding the situation we waited and it was opened until 10:30pm,2015-02-19 20:37:19 -0800,38.4817703153634,-119.269514574453 5.68629979719676E+017,positive,1,,,United,BattierCCIpuppy,0,“@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY” 👏👏,2015-02-19 20:35:26 -0800,35.2258780777446,-119.812832604416 5.68628841431867E+017,negative,1,Customer Service Issue,1,United,jayw329,0,"@united just curious, when are you going to to finally learn #customerservice ?",2015-02-19 20:30:55 -0800,36.197486255591,-119.260728956509 5.68627869225767E+017,negative,0.6687,Late Flight,0.6687,United,Sandarella03,0,"@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course",2015-02-19 20:27:03 -0800,32.9132813504411,-118.504535153655 5.6862761999165E+017,neutral,0.6565,,0,United,dgingiss,0,"@united Surprised to go from 1K last year to nothing this year. What happened to the ""soft landing"" policy of no more than 1 level?",2015-02-19 20:26:03 -0800,37.7126812829971,-119.464450035425 5.68625959835816E+017,neutral,1,,,United,per_ines,0,@united (2/2) pay in person at Portland airport. I will be flying from Perth. This has been done by US Air.,2015-02-19 20:19:28 -0800,36.1062424986548,-119.808646230444 5.68625749214642E+017,negative,0.668,Cancelled Flight,0.668,United,markemanuelli,0,"@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled",2015-02-19 20:18:37 -0800,32.7175037495752,-118.563460012983 5.68625636639507E+017,negative,1,Customer Service Issue,0.6563,United,per_ines,0,"@united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family",2015-02-19 20:18:10 -0800,35.986035944945,-119.418087633089 5.68625014037045E+017,negative,1,Cancelled Flight,1,United,philwa,0,@united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.,2015-02-19 20:15:42 -0800,34.1064870593162,-119.41073950714 5.68624528131125E+017,negative,1,Late Flight,1,United,vmallarapu,0,@united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day,2015-02-19 20:13:46 -0800,37.9482412878205,-120.150694738765 5.68624487031132E+017,negative,1,Cancelled Flight,1,United,Kimberlinho,0,@united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable,2015-02-19 20:13:36 -0800,36.6729580935776,-118.866063895642 5.68623603496792E+017,negative,0.6776,Late Flight,0.6776,United,MeYoItsMe,0,@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta,2015-02-19 20:10:06 -0800,36.1049759669966,-118.862238240496 5.68622671287566E+017,negative,1,Cancelled Flight,0.6871,United,stephaniefoos,0,@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.,2015-02-19 20:06:23 -0800,37.9798989952533,-119.247473321246 5.68621100914991E+017,positive,1,,,United,ChadARichardson,0,"@united thanks, keep up the good work",2015-02-19 20:00:09 -0800,35.5608707665569,-119.350798666698 5.68621033273602E+017,positive,1,,,United,CrayonBytes,0,@united 4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!,2015-02-19 19:59:53 -0800,34.3507287930156,-120.264211350888 5.68620841325302E+017,negative,0.6455,Can't Tell,0.6455,United,SupaZ22,0,@united any solutions?,2015-02-19 19:59:07 -0800,36.7542045123867,-118.625448068134 5.68617891412574E+017,neutral,1,,,United,SupaZ22,0,@united what do you have in mind?,2015-02-19 19:47:24 -0800,36.5198583958607,-119.819534773738 5.68616966191227E+017,negative,1,Late Flight,0.7113,United,stephaniefoos,0,@united I'm over you. Evry 1st flight I take w/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup,2015-02-19 19:43:43 -0800,35.5836652782666,-119.377948657232 5.68616603568492E+017,negative,1,Customer Service Issue,0.7008,United,Jaytolchinsky,0,@united I did they did not. I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it,2015-02-19 19:42:17 -0800,37.9218427877846,-119.699812459445 5.68615916730057E+017,negative,0.6908,Flight Attendant Complaints,0.3477,United,SupaZ22,0,@united it is cool. Your customer told me they didn't care either. It is expected,2015-02-19 19:39:33 -0800,34.1002540833306,-119.151127897339 5.68615812594078E+017,negative,1,Can't Tell,0.6633,United,rdahlstrom99,0,@United is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE,2015-02-19 19:39:08 -0800,34.5930159417142,-120.243869862003 5.68615063738647E+017,negative,1,Late Flight,1,United,mareshaw3,0,@united not once did #US3645 leave #ORD on time this week #shameful,2015-02-19 19:36:10 -0800,36.7972310150464,-119.257916347838 5.68614750508036E+017,negative,1,Late Flight,0.6286,United,mareshaw3,0,@united very missed daughter suppose to dpt ORD @5:59pm - dpted 8:30pm -checked week's average for UA3645 -shameful! 7 day average 7:54pm,2015-02-19 19:34:55 -0800,35.5502858410051,-119.259857426338 5.6861335424521E+017,neutral,0.6799,,0,United,MichaelWHarlan,0,@united I understand why the pilot would get on the plane but why 1st class? There were 5 empty coach seats near me? I'm a Premier 1K?,2015-02-19 19:29:22 -0800,34.2811842964739,-119.078248844835 5.68612911222026E+017,negative,1,Cancelled Flight,0.6594,United,Mosborne13,0,"@united fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is Cancelled Flighted when it lands. #whatstatus",2015-02-19 19:27:37 -0800,34.1366024277952,-118.748753925941 5.68612680937767E+017,neutral,1,,,United,per_ines,0,"@united can someone at the airport in Portland, OR buy a ticket to be picked up and used 2days Late Flightr by other from Perth, AUSTRALIA? Thanks",2015-02-19 19:26:42 -0800,36.2227681877705,-118.897735126622 5.68612163578774E+017,negative,1,Late Flight,0.6629,United,AlexandraLeahP,0,@united they did on a delta flight out of LAX which is why I should be compensated for my rental car there.,2015-02-19 19:24:38 -0800,39.0826163912905,-120.041264025351 5.68611514711552E+017,neutral,1,,,United,zZzTeHzZz,0,@united What happens on 9:11 a.m. of 9/11 2spooky 4me m8 such spook much scare,2015-02-19 19:22:04 -0800,39.6999219422495,-119.254146427233 5.68611413687603E+017,negative,1,Late Flight,1,United,SupaZ22,0,@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞,2015-02-19 19:21:39 -0800,37.8130237463596,-119.695265202402 5.68611364803097E+017,positive,1,,,United,mosesfreund,0,@united sent you my confirmation via DM. Thank you very much,2015-02-19 19:21:28 -0800,35.6327436065088,-120.180624508133 5.68611300609118E+017,negative,1,Customer Service Issue,0.6705,United,SeanLansing,0,.@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.,2015-02-19 19:21:13 -0800,33.2495881307666,-120.103456323985 5.68610311487562E+017,positive,0.668,,,United,Jaytolchinsky,0,@united that would be great - 1k us651621,2015-02-19 19:17:17 -0800,35.2083596931904,-119.213358546575 5.68608982321013E+017,negative,1,Late Flight,0.6669,United,Sandarella03,0,@united stuck on Tarmac for the last hour. Can I have a beer?,2015-02-19 19:12:00 -0800,34.9112836416657,-119.631114206447 5.68608850569339E+017,negative,1,Customer Service Issue,0.6669,United,Pitia85,0,@united recent services have been very bad. My NC trip was aweful. Very disappointed and never again.,2015-02-19 19:11:28 -0800,36.1736051176653,-119.557821625919 5.68608136485057E+017,negative,0.6771,longlines,0.3537,United,Buffarino,0,@united it's freezing on the gate bridge#waitingforbags#united#EWR,2015-02-19 19:08:38 -0800,39.316980821979,-120.426483397386 5.68607646204465E+017,negative,1,Late Flight,0.346,United,Buffarino,0,@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer,2015-02-19 19:06:41 -0800,38.1364012410182,-119.137963469784 5.68607402645455E+017,negative,0.6866,Late Flight,0.6866,United,tonypal1588,0,@united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress?,2015-02-19 19:05:43 -0800,35.9708143376142,-119.635229397071 5.6860701321259E+017,negative,1,Late Flight,0.6747,United,Ozzy1652,0,"@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport. How will you make this right?",2015-02-19 19:04:10 -0800,37.5084659826519,-119.071145165489 5.68606997547E+017,negative,1,Customer Service Issue,0.6704,United,MarcWinNJ,0,"@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match.",2015-02-19 19:04:07 -0800,36.5522088223145,-119.986828775251 5.68606485716079E+017,negative,1,Late Flight,0.68,United,Julie_Burg,0,@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.😡,2015-02-19 19:02:05 -0800,37.6414418111689,-118.385242454622 5.68606225027486E+017,negative,1,Damaged Luggage,1,United,FlyerTalk,0,@united broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6,2015-02-19 19:01:02 -0800,33.0928996688911,-119.989042519835 5.68606101412962E+017,negative,1,Flight Attendant Complaints,0.6769,United,tsbjr33,0,@united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?,2015-02-19 19:00:33 -0800,33.2869284791007,-118.481973805371 5.68605113457242E+017,negative,1,Late Flight,0.68,United,conradusa,0,@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm,2015-02-19 18:56:37 -0800,34.4807358361543,-119.062147217082 5.68604039430033E+017,neutral,0.6831,,,United,TheLunchBelle,0,"@united @HiltonWorldwide @Caravannyc @MaysvilleNYC Let's go! Join me on my first trip back to NYC…as a tourist: http://t.co/egaEjtRGLb",2015-02-19 18:52:21 -0800,38.1767826009009,-118.870214545989 5.68603081274987E+017,negative,1,Customer Service Issue,1,United,RobBogart,0,@united thanks KP. What's going on w/4840 tonight. Bad update online and phone. Can't u give customers good info. Not waste their time?!,2015-02-19 18:48:33 -0800,36.4090701963398,-118.954370137185 5.68602007583355E+017,positive,1,,,United,kgbates,0,@united just got my lost Kindle in the mail! Thanks again.,2015-02-19 18:44:17 -0800,37.3145996677304,-119.280458264535 5.68601750074237E+017,neutral,1,,,United,mosesfreund,0,@united is z and d code airfare refundable?,2015-02-19 18:43:15 -0800,36.3866180793343,-119.092540061794 5.68600380977893E+017,neutral,0.6809,,0,United,jnay777,0,"@united no, didn't notice I was 38A until start of boarding. Assumed I was 8E. By time boarding started, GAs had cleared standbys, full flt",2015-02-19 18:37:49 -0800,34.8504516651532,-119.178714897191 5.68600144406569E+017,negative,0.687,Late Flight,0.687,United,RobBogart,0,@united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!,2015-02-19 18:36:53 -0800,40.2485168342298,-119.183730034305 5.68599168949887E+017,negative,1,Customer Service Issue,1,United,RobBogart,0,@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN,2015-02-19 18:33:00 -0800,36.223857729472,-119.670473238131 5.68598412544705E+017,neutral,1,,,United,mom23185,0,@united Want to book a multi-city fare. Have miles for 1of 2 flights. An option to pay for 1st flight with miles +2nd with UMP Visa? Thanks!,2015-02-19 18:30:00 -0800,36.2972644725025,-119.552600281412 5.68597262378656E+017,negative,1,Late Flight,0.6845,United,J_Okayy,0,@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h,2015-02-19 18:25:26 -0800,36.2028962892242,-120.786644600507 5.68597062104814E+017,negative,1,Flight Attendant Complaints,0.3407,United,SherryanneMeyer,0,@united ORD Gate C25 and Flt 619- remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ?,2015-02-19 18:24:38 -0800,38.821229318628,-119.61971840999 5.6859683343976E+017,negative,1,Customer Service Issue,0.6768,United,LimeLiberator,0,@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.,2015-02-19 18:23:43 -0800,39.6855649138507,-119.369397625266 5.68596065882018E+017,negative,1,Lost Luggage,1,United,HILL_PARTYofone,1,"@united I'm in Denver, my bag is in San Jose. See something wrong here.",2015-02-19 18:20:40 -0800,36.8380061342144,-119.7554645691 5.68595828232864E+017,negative,1,Late Flight,1,United,J_Okayy,0,@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome,2015-02-19 18:19:44 -0800,36.3549859812022,-118.753450397126 5.68594708177556E+017,negative,1,Can't Tell,0.3587,United,abecohenj,0,"@united playing hide and seek with the gate. ""We can't find it, it should only be a few more minutes.""",2015-02-19 18:15:17 -0800,38.1675868566092,-119.270859488006 5.68594180014015E+017,negative,0.7141,Late Flight,0.7141,United,J_Okayy,0,"@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed.",2015-02-19 18:13:11 -0800,35.9509722909298,-119.629192149762 5.68593365601821E+017,neutral,0.6814,,,United,viahailey,0,@united your flights are really cheap what's the catch,2015-02-19 18:09:56 -0800,35.4932181985658,-119.546281065719 5.68592520659268E+017,neutral,0.6709,,0,United,jnay777,0,@united LGJW7B. I voluntarily rerouted; 1st leg of journey was in economy and was supposed to be 8B. Res agent said she'd reserve it for me,2015-02-19 18:06:35 -0800,38.6390954429173,-119.871806679552 5.68591705802469E+017,negative,1,Customer Service Issue,0.6572,United,acmejla,1,@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X,2015-02-19 18:03:21 -0800,34.9844995476014,-118.825238949601 5.68591278805529E+017,negative,1,Late Flight,0.6831,United,udontknowmam,0,@united stop picking on us #CLE http://t.co/VTqE8m1L3i,2015-02-19 18:01:39 -0800,38.0952752267673,-119.671003661148 5.68591158777123E+017,negative,1,Flight Booking Problems,0.6863,United,MrJADMIX,0,"@united booked flight in sept to get best price for April to usa, checked now and they are €67 cheaper, what a con unhappy customer #ripoff",2015-02-19 18:01:10 -0800,33.596791917617,-118.933519214097 5.68590189582537E+017,negative,1,Late Flight,1,United,abecohenj,0,@united too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!,2015-02-19 17:57:19 -0800,34.2740958072474,-119.273250493751 5.68589551477887E+017,negative,1,Late Flight,0.671,United,JenniferWalshPR,0,@united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF,2015-02-19 17:54:47 -0800,34.0296528707433,-119.014559464357 5.6858935903486E+017,positive,1,,,United,darrylwalter,0,@united Leaving soon. Thanks!,2015-02-19 17:54:01 -0800,35.7837394302666,-119.747636110227 5.68589019925369E+017,negative,1,Late Flight,1,United,abecohenj,0,@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??,2015-02-19 17:52:40 -0800,38.1413149124937,-118.791065839506 5.68588791830737E+017,negative,1,Flight Booking Problems,1,United,MyRxs,0,@united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation.,2015-02-19 17:51:46 -0800,38.2024504437478,-119.654899609975 5.68588522069733E+017,neutral,1,,,United,yuethomas,0,@united my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?,2015-02-19 17:50:42 -0800,35.5819753935652,-118.627174038906 5.68587181264146E+017,negative,1,Bad Flight,0.3659,United,BlessedByACohen,0,@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful,2015-02-19 17:45:22 -0800,38.8691826110389,-119.742095504928 5.68585421518545E+017,negative,1,Late Flight,0.6598,United,dmb41shows,0,@united this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane. Someone is compensating me,2015-02-19 17:38:22 -0800,38.3096438374948,-119.659334281358 5.68584434376577E+017,negative,1,Customer Service Issue,1,United,takwind_,1,"@united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?",2015-02-19 17:34:27 -0800,37.0024785902493,-119.203803485106 5.68584104641368E+017,negative,1,Customer Service Issue,0.704,United,MeYoItsMe,0,@united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!,2015-02-19 17:33:08 -0800,40.9272009716087,-119.515345165574 5.685837737948E+017,negative,0.6925,Flight Attendant Complaints,0.3733,United,SeanLansing,0,".@united just curious why you'd board a flight without a pilot. Seems crucial to the flight process, no?",2015-02-19 17:31:50 -0800,38.4264644354608,-119.43301454009 5.68583360811016E+017,neutral,1,,,United,MissMcB76,0,@united sent DM's,2015-02-19 17:30:11 -0800,38.9587283486393,-120.318382237504 5.68582924729074E+017,negative,1,Late Flight,1,United,dmb41shows,1,@united just changed again. This is crazy! #YourAgentsHaveNoClue http://t.co/A37N3oHOKL,2015-02-19 17:28:27 -0800,37.2230104011688,-120.310827575378 5.68582403670852E+017,negative,1,Late Flight,1,United,BakerRGrant,1,@united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays,2015-02-19 17:26:23 -0800,38.427136763751,-119.208505593007 5.68580515013398E+017,negative,1,Late Flight,0.6749,United,dmb41shows,0,@united b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?,2015-02-19 17:18:53 -0800,35.1671495728874,-119.724944142949 5.68579388704293E+017,negative,1,Late Flight,1,United,BrianReinert1,1,@united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays?,2015-02-19 17:14:24 -0800,33.9322908085813,-119.334110879224 5.68578571129762E+017,negative,0.6988,Late Flight,0.3695,United,Stephurnee,0,@united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning.,2015-02-19 17:11:09 -0800,37.7547926024142,-119.880997238078 5.6857759617201E+017,negative,1,Can't Tell,0.6563,United,dmb41shows,0,@united flight 4841...3 gate changes on top of this. Really hoping you can compensate with some points/mileage to my account!,2015-02-19 17:07:17 -0800,34.7438753107379,-120.579876498977 5.6857676321262E+017,negative,1,Flight Booking Problems,0.7052,United,gambajosh,0,@united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk,2015-02-19 17:03:58 -0800,37.6745498546158,-120.106481229208 5.68576245027336E+017,negative,1,Late Flight,0.6765,United,MeYoItsMe,0,@united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience.,2015-02-19 17:01:55 -0800,33.8054968925379,-118.341843906615 5.68575520406766E+017,neutral,1,,,United,GDClearedToLand,0,@United line up @iah #IAH @AirlineGeeks #avgeek http://t.co/dJHXvJT201,2015-02-19 16:59:02 -0800,36.2770886721652,-119.569691230857 5.68575427742011E+017,negative,1,Cancelled Flight,0.658,United,pvb29,0,@united silence is very telling,2015-02-19 16:58:40 -0800,31.3838653401421,-119.971981105487 5.6857541765068E+017,negative,1,Late Flight,1,United,brendanfinn,1,@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2,2015-02-19 16:58:37 -0800,41.4721195961838,-119.42830309638 5.68574762433139E+017,neutral,1,,,United,tdawghill,0,@united Bought a round trip to Chicago two days ago...today the same flight is half that! Is there any way for me to get that discount??,2015-02-19 16:56:01 -0800,40.6071051718016,-119.918388430658 5.68574249553637E+017,negative,1,Customer Service Issue,1,United,gambajosh,0,@united Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5,2015-02-19 16:53:59 -0800,37.1037528975399,-118.476523771676 5.68574188086297E+017,negative,1,Bad Flight,0.6761,United,pongchmp,1,"@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM",2015-02-19 16:53:44 -0800,39.2100701611351,-119.163683432023 5.68574174677115E+017,neutral,0.6433,,,United,GDClearedToLand,0,@United Stars and Bars @iah #A320 @airlineguys @AirlineGeeks #avgeek http://t.co/mWSoGUC33p,2015-02-19 16:53:41 -0800,36.1315373701515,-119.690103162009 5.6857401450503E+017,negative,1,Customer Service Issue,0.6559,United,gambajosh,0,@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK,2015-02-19 16:53:03 -0800,38.2885631451698,-119.331422166615 5.68573889359557E+017,positive,0.6526,,,United,constantlearne1,0,"@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?",2015-02-19 16:52:33 -0800,39.9082406439007,-119.931976386739 5.68573570114134E+017,negative,1,Late Flight,0.6989,United,MeYoItsMe,0,@united 50 minute wait...still at the gate with a broken jetway. Might miss connection,2015-02-19 16:51:17 -0800,40.0061792201328,-120.088820957304 5.68573387817292E+017,negative,0.6694,Can't Tell,0.3779,United,RobCNYC,0,“@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP”. I get group 1&2. Just no reason on 3/5.,2015-02-19 16:50:33 -0800,38.378655254828,-119.233581768123 5.68572835666522E+017,neutral,0.6485,,0,United,dwrichy,0,@united in Bogota with no wallet is no fun. :-(,2015-02-19 16:48:22 -0800,37.7282898699849,-119.237466620397 5.6857275340365E+017,negative,1,Customer Service Issue,1,United,dwrichy,0,@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.,2015-02-19 16:48:02 -0800,34.8720654230359,-119.214716584229 5.68572666178884E+017,negative,0.6856,Late Flight,0.3593,United,cptrice,0,@united one hour after departure time and still no update!,2015-02-19 16:47:41 -0800,35.7405082899953,-118.546550939168 5.68571642265227E+017,negative,1,Customer Service Issue,0.6848,United,pvb29,0,@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger,2015-02-19 16:43:37 -0800,35.2229736885065,-119.893485660594 5.68570905690898E+017,negative,1,longlines,0.6632,United,MeYoItsMe,0,@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?,2015-02-19 16:40:42 -0800,36.7618040572743,-119.370517147198 5.68568938960806E+017,negative,1,Late Flight,0.661,United,ChicagoEvan,1,@united how can you never got a flight from austin to Houston in time for a connection ever? Ever!,2015-02-19 16:32:53 -0800,36.191761644626,-118.854991999763 5.68568593262232E+017,positive,0.6701,,,United,fatmanscoop,0,"@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY as a… http://t.co/lwOtKIEKGU",2015-02-19 16:31:30 -0800,36.7223262885823,-120.322944549336 5.685681971478E+017,negative,1,Late Flight,0.6613,United,MeYoItsMe,0,@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother,2015-02-19 16:29:56 -0800,36.4513513652196,-119.241540126328 5.68567425106629E+017,negative,1,Customer Service Issue,1,United,Jaytolchinsky,0,@united look at the Twitter history - as usual service non existent,2015-02-19 16:26:52 -0800,36.4664089487112,-119.758760001882 5.68567048801907E+017,positive,0.65,,,United,changecollab,0,@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.,2015-02-19 16:25:22 -0800,36.535357762229,-119.999538656248 5.68566729992847E+017,neutral,0.6742,,,United,dr_spencer,0,@united I will give it a couple more weeks. Thank you.,2015-02-19 16:24:06 -0800,40.5217059313303,-118.910347431458 5.68565044994159E+017,negative,1,Cancelled Flight,0.3711,United,Czone12,1,@united make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more,2015-02-19 16:17:24 -0800,39.2231172594863,-119.167854381792 5.68564957740175E+017,negative,1,Late Flight,1,United,hstark,0,"@united How is this considered ""on time"" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr",2015-02-19 16:17:04 -0800,37.7199730511362,-120.226063048657 5.6856479959382E+017,negative,1,Customer Service Issue,1,United,Czone12,0,"@united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont…",2015-02-19 16:16:26 -0800,36.8650027858182,-119.436993325943 5.68564757172765E+017,negative,1,Customer Service Issue,1,United,fatabdula,0,@united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now.,2015-02-19 16:16:16 -0800,37.256529651878,-118.758409779983 5.68564675312546E+017,negative,1,Late Flight,1,United,acmejla,0,@united yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail,2015-02-19 16:15:56 -0800,37.9282030955875,-119.99973712921 5.68564485457252E+017,negative,1,longlines,1,United,dmb41shows,0,@united still sitting here waiting for a plane....4 hours wasted,2015-02-19 16:15:11 -0800,37.9264836038146,-119.52231986958 5.68564006329434E+017,positive,0.6715,,0,United,PaulBEsteves,0,@united thanks for the help. Wish the phone reps could be so accomidating,2015-02-19 16:13:17 -0800,39.2016051407298,-118.951430418719 5.68563494313857E+017,negative,1,longlines,1,United,whyyylie,0,"@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail",2015-02-19 16:11:15 -0800,36.9001077842301,-119.656377846017 5.685634629951E+017,negative,0.6702,Late Flight,0.6702,United,cptrice,0,@united an update on flight 5979 would be great!,2015-02-19 16:11:07 -0800,33.8141643450116,-119.629980024972 5.68562804837491E+017,negative,1,Flight Attendant Complaints,0.6632,United,omerrana,0,@united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated,2015-02-19 16:08:30 -0800,36.8609723779148,-119.964802653812 5.68562765654159E+017,negative,0.6639,Bad Flight,0.6639,United,Caraba10,0,@united what is the problem with your flights to ny today,2015-02-19 16:08:21 -0800,39.0709046846579,-118.517758444249 5.68562718854111E+017,negative,1,Can't Tell,0.3608,United,AlexandraLeahP,0,@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins),2015-02-19 16:08:10 -0800,34.502110096644,-119.266695900723 5.68562613040198E+017,negative,1,longlines,0.3593,United,Depeche007,1,@united Your boarding process sucks. You should learn from @SouthwestAir,2015-02-19 16:07:44 -0800,37.4287329304468,-119.225933199156 5.6856251228466E+017,negative,1,Late Flight,1,United,nivekt13,1,"@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail",2015-02-19 16:07:20 -0800,38.4557902960296,-118.9746645901 5.68561858875142E+017,negative,1,Lost Luggage,1,United,skyjumper77,0,@united my fingers are crossed that they are more capable of getting baggage from point A->B than United Airlines!,2015-02-19 16:04:45 -0800,38.6007735612471,-119.642706570937 5.68561041774232E+017,negative,1,Late Flight,1,United,ellenrayrx,0,"@united What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours. Frustrating!",2015-02-19 16:01:30 -0800,40.7653987712822,-118.705850330275 5.68560510896964E+017,negative,1,longlines,0.3644,United,MeYoItsMe,1,@united not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place,2015-02-19 15:59:23 -0800,38.4169379144309,-119.728697107727 5.68560083103138E+017,negative,1,Customer Service Issue,0.6697,United,whyyylie,0,@united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working,2015-02-19 15:57:41 -0800,38.0963059072661,-119.183054286213 5.6855968089455E+017,positive,1,,,United,dschach,0,"@united I'll stick with my United flight. Thanks, though. Effort is much appreciated.",2015-02-19 15:56:05 -0800,34.0935786697526,-120.011487880837 5.68558728263254E+017,negative,1,Can't Tell,0.6559,United,cheryllynnregan,0,"@united Your survey is too long. I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute.",2015-02-19 15:52:18 -0800,37.8723626916758,-120.317778164465 5.68558478039626E+017,negative,1,Lost Luggage,0.6706,United,smorg73,1,@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved,2015-02-19 15:51:19 -0800,36.8306420135389,-119.88249388257 5.68558135637463E+017,positive,0.6634,,,United,TonyLauro,0,"@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)",2015-02-19 15:49:57 -0800,37.7443569149142,-119.115891601786 5.68558050635747E+017,negative,1,Cancelled Flight,1,United,pvb29,0,@united are you telling me that you are now Cancelled Flighting my flight ??,2015-02-19 15:49:37 -0800,34.9840253138367,-119.933947425667 5.68557220473885E+017,negative,0.6976,Bad Flight,0.3573,United,Matt_W_Scott,0,@united would be hard to be worse than last time but I'm sure you'll give it a shot,2015-02-19 15:46:19 -0800,36.8124603851239,-118.484661907386 5.68556636068921E+017,positive,0.6703,,,United,dschach,0,@united Thank you for the Delta transfer. Will my bags go too?,2015-02-19 15:43:59 -0800,34.8247323305244,-119.872825170021 5.68556238012678E+017,positive,0.6565,,,United,SonyaSloanMD,0,“@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done!,2015-02-19 15:42:25 -0800,38.4787351928738,-119.645897509271 5.68555130624217E+017,negative,1,Customer Service Issue,1,United,dmb41shows,0,@united service staff to is less than friendly!,2015-02-19 15:38:01 -0800,38.3158498971884,-119.832245581433 5.68555022209847E+017,neutral,0.6291,,0,United,dmb41shows,0,@united happens every time in and out of Newark.,2015-02-19 15:37:35 -0800,38.7707242049715,-119.3412614545 5.68553155937452E+017,negative,0.6368,Late Flight,0.3255,United,dschach,0,@united Can you transfer my bags too?,2015-02-19 15:30:10 -0800,37.0870415344193,-119.628562099507 5.68553014786548E+017,negative,1,Late Flight,0.3638,United,bryandey,1,@united I am a comedian and I promise I will make fun of you on stage tonight.,2015-02-19 15:29:36 -0800,38.9361242066866,-120.650587085741 5.68552943005225E+017,negative,1,Can't Tell,0.3392,United,marylkrupa,0,"@united tried to and got through the whole 2,000 characters and I was not even done.",2015-02-19 15:29:19 -0800,35.4104481564445,-119.163611876358 5.68552711840358E+017,positive,0.6563,,0,United,Clashysass,0,@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!,2015-02-19 15:28:24 -0800,37.3238017160965,-118.75730536803 5.68552347812524E+017,negative,1,Late Flight,1,United,johndgraham,0,@united you had us REBOARD without the captain. So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq,2015-02-19 15:26:57 -0800,37.0298433245823,-119.091689345807 5.68549214696935E+017,negative,1,Late Flight,1,United,lskingdavis,0,@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?,2015-02-19 15:14:30 -0800,40.4895514233634,-120.086836265132 5.68549060103135E+017,positive,1,,,United,annricord,0,@united @annricord Great! Appreciate it😊,2015-02-19 15:13:53 -0800,38.5378924076273,-119.286201745101 5.68548205421564E+017,positive,1,,,United,jasemccarty,0,"@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)",2015-02-19 15:10:29 -0800,36.481798959951,-118.896799857699 5.68547227527819E+017,positive,1,,,United,QuinnPJ,0,@united thanks! Everything a-ok now.,2015-02-19 15:06:36 -0800,32.9761876870194,-118.929030342791 5.68547007003955E+017,positive,1,,,United,hartgarfunkel,0,@united DM sent. Thanks so much for the strong customer service!!,2015-02-19 15:05:44 -0800,35.028262992474,-119.980627278321 5.6854564828434E+017,negative,1,Late Flight,1,United,dschach,0,@united just delayed my flight to SLC by 2.5 hours. What gives? #snowforce,2015-02-19 15:00:20 -0800,40.142078734785,-119.705658138351 5.68544738032243E+017,positive,0.3548,,0,United,TomWarrenburg,0,@united ok thanks. I sent you a DM too. You can disregard that.,2015-02-19 14:56:43 -0800,35.9036923399713,-117.577140840309 5.68542661684015E+017,positive,1,,,United,triathlete06,0,@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel 🎉🎉🎉,2015-02-19 14:48:28 -0800,33.2145962738557,-119.751199608334 5.68541544506114E+017,negative,1,longlines,0.6762,United,JFED15,0,@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!,2015-02-19 14:44:01 -0800,35.0600461375251,-119.469466317629 5.68541325735416E+017,negative,1,Flight Attendant Complaints,0.3537,United,morrisls,0,@united More concerned that you close a club I paid alot for at 10. Last flight 11:15p. The construction going on is very inconvenient.,2015-02-19 14:43:09 -0800,36.6044251141067,-119.414304373565 5.68541016472433E+017,positive,1,,,United,NoviceFlyer,0,@united perfect! Thank you!,2015-02-19 14:41:55 -0800,37.804425942975,-120.000544649249 5.68540843323339E+017,negative,1,Customer Service Issue,0.3597,United,morrisls,0,@united care less about the person - although he walked away while I was complaining. A man at 10p at LAX club. More.....,2015-02-19 14:41:14 -0800,38.2037417064195,-119.267945182014 5.68539224770638E+017,negative,1,Can't Tell,1,United,BrianReinert1,0,@united smiling? NOT!!,2015-02-19 14:34:48 -0800,32.5093659998618,-118.90645331644 5.68538872637817E+017,negative,1,Late Flight,1,United,BrianReinert1,0,"@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!",2015-02-19 14:33:24 -0800,34.1775761172989,-119.234927897197 5.68538044703179E+017,neutral,0.7028,,0,United,TheKevinDent,0,@united will I make it with the delay?,2015-02-19 14:30:07 -0800,36.4363270750896,-119.136206244003 5.6853721982201E+017,negative,1,Customer Service Issue,0.6568,United,khigdon1,0,@united @bwood we'd prefer everyone hear our complaints amount your airline,2015-02-19 14:26:50 -0800,38.0156295125389,-118.947152884312 5.68536972072866E+017,negative,0.6983,Can't Tell,0.6983,United,khigdon1,0,@united why do you bother surveying me!,2015-02-19 14:25:51 -0800,38.0995601387885,-119.385685875493 5.6853664696397E+017,neutral,1,,,United,johndgraham,0,@united I'm on standby for my connecting flight. 1st on the list. NudgeNudge I'm told there are four slots open. Save it for me. Please.,2015-02-19 14:24:34 -0800,33.5211868606029,-119.642881265336 5.68536634058084E+017,negative,1,Late Flight,0.6452,United,khigdon1,0,@united worst airline ever after 70+ legs of travel I am officially done. On time is not in their vocab. I'm taking my premier status to A,2015-02-19 14:24:31 -0800,36.6251450536579,-120.240992522657 5.68536558279594E+017,neutral,0.3681,,0,United,Jaytolchinsky,0,@united looking back - never heard from anyone - I had to call and frankly got standard SOP - still think about it today,2015-02-19 14:24:13 -0800,35.2124087570935,-119.800705979761 5.68535677027029E+017,negative,0.3404,Can't Tell,0.3404,United,Jaytolchinsky,0,@united Donna and Juan still the best in the United Club_ too bad UAL does not get it,2015-02-19 14:20:42 -0800,35.4822279743956,-119.323132333255 5.68535502996906E+017,neutral,0.6458,,0,United,TheKevinDent,0,@united I am on 1528 and my connecting flight is 909,2015-02-19 14:20:01 -0800,35.1956135376796,-120.143646698718 5.68534166742004E+017,neutral,1,,,United,Rksshots,0,@united Just got interrogated at the United Club Chicago. #UnitedAirlines #rude #PoorForm,2015-02-19 14:14:42 -0800,33.2818751382375,-119.475612685576 5.68534107875119E+017,negative,1,Customer Service Issue,1,United,MSLspeaks,0,@united I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line,2015-02-19 14:14:28 -0800,39.4429887580845,-119.647271140618 5.68533371602608E+017,neutral,1,,,United,NoviceFlyer,0,@united can I access Frankfurt arrival lounge when I'm flying global first class?,2015-02-19 14:11:33 -0800,36.7920669666607,-118.696821474941 5.68533330557186E+017,negative,1,Customer Service Issue,1,United,Caraba10,0,"@united keeps delaying my flight, horrible customer service",2015-02-19 14:11:23 -0800,37.5535094634873,-120.028613253029 5.68532825281937E+017,positive,1,,,United,ccbbm82413,0,@united has the best pilots ever Thank you guys for the great trip #thatisall,2015-02-19 14:09:23 -0800,35.5169017851336,-119.603374475412 5.68532050979893E+017,negative,0.6877,Flight Attendant Complaints,0.3576,United,adownie,0,@united - I really down think downgrading the booze/food selections at the club is a good way to go. How about you look @aircanada?,2015-02-19 14:06:18 -0800,36.5447413580405,-120.354832738806 5.6853023436807E+017,negative,1,Customer Service Issue,0.6566,United,jasonramer,0,@united You guys are atrocious. Far better service as silver on Delta than you as a platinum. I'll be switching back to delta.,2015-02-19 13:59:05 -0800,41.0762516629763,-119.487126410858 5.68528656584147E+017,positive,0.6598,,,United,NoviceFlyer,0,@united I will thank you!,2015-02-19 13:52:49 -0800,33.3684014640736,-119.037989412 5.68527517910319E+017,positive,0.6712,,0,United,jeggers,0,@united thanks for making sure they hear the message!,2015-02-19 13:48:17 -0800,37.0095952925753,-120.606053646137 5.68527393754739E+017,neutral,1,,,United,ada_dog,0,@united @NTrustOpen can i go #GolfUnited,2015-02-19 13:47:48 -0800,35.8087147118694,-120.155274264863 5.68527304348942E+017,neutral,0.6733,,0,United,TomWarrenburg,0,@united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me,2015-02-19 13:47:26 -0800,36.9170609705019,-119.337851404758 5.68527292135133E+017,negative,1,Customer Service Issue,1,United,MissMcB76,0,@united I have and been denied! I called and got hung up on. Did speaks with manager on second call,2015-02-19 13:47:23 -0800,36.8406406405329,-119.156920114449 5.68526386249351E+017,negative,1,Can't Tell,0.6682,United,AgrippaInTheAir,0,"@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK",2015-02-19 13:43:47 -0800,37.2674265198059,-119.737722239467 5.68526349565973E+017,negative,1,Customer Service Issue,0.6533,United,deannachurch,0,@united installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours.,2015-02-19 13:43:39 -0800,32.9943761433779,-119.025234707835 5.68526136017343E+017,neutral,1,,,United,Gouwerijn,0,@united i would like to know if its possiable to checkin online or must it be done at Schiphol?,2015-02-19 13:42:48 -0800,36.9109337003986,-118.802792819885 5.68525567575745E+017,neutral,0.6522,,0,United,RobCNYC,0,@united how do you go fr Silver Elite for two straight years to group 5 all the time? I get no group 2 but maybe 3 or 4? What's up?,2015-02-19 13:40:32 -0800,35.1051553654624,-118.87923234697 5.68524550251479E+017,negative,1,Customer Service Issue,0.7,United,rick4tkins,0,"@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it & no option to log out/in!!!",2015-02-19 13:36:30 -0800,38.7088659539562,-118.647746821751 5.68522747501896E+017,neutral,1,,,United,skyjumper77,0,@united What delivery service do you use? I'd like to call them myself.,2015-02-19 13:29:20 -0800,36.6896555050877,-118.955495666284 5.68522028627534E+017,negative,1,Customer Service Issue,0.3667,United,skyjumper77,0,@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.,2015-02-19 13:26:28 -0800,35.4839478249155,-118.889578740899 5.68520126095442E+017,positive,0.6806,,,United,NoviceFlyer,0,@United my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC,2015-02-19 13:18:55 -0800,34.9882163935694,-119.544492108606 5.68519880711873E+017,positive,1,,,United,abigailedge,0,@united Thank you.,2015-02-19 13:17:56 -0800,40.1760495243916,-119.382231086753 5.68516490405679E+017,positive,1,,,United,lucianosr83,0,"@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the ""live"" seat map). Congrats",2015-02-19 13:04:28 -0800,34.1319235381171,-118.763420069563 5.68516063001854E+017,negative,1,Lost Luggage,1,United,galewolfe,0,@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?,2015-02-19 13:02:46 -0800,41.1580956816545,-119.606045133012 5.68515696197439E+017,negative,1,Bad Flight,0.3457,United,johndgraham,0,@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.,2015-02-19 13:01:19 -0800,42.0404345718719,-119.058255752602 5.6851555366654E+017,positive,1,,,United,harvblain,1,@united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J,2015-02-19 13:00:45 -0800,33.8134152266266,-120.093325908706 5.68515101319254E+017,positive,1,,,United,christinerimay,0,@united Got a call. Bag is to be delivered tonight. Thanks for your reply!!,2015-02-19 12:58:57 -0800,34.9654370307725,-118.86807238151 5.68514213921948E+017,positive,1,,,United,NoviceFlyer,0,@United Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj,2015-02-19 12:55:25 -0800,38.2345067522915,-119.260849237369 5.68513007849841E+017,positive,1,,,United,vmnkishore,0,@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely,2015-02-19 12:50:38 -0800,36.2323377417941,-119.044582530582 5.68512847178646E+017,negative,1,Customer Service Issue,1,United,abigailedge,1,"@united ""We like hearing from you."" So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi",2015-02-19 12:49:59 -0800,35.3668767815447,-119.871260701513 5.68511969335984E+017,negative,1,Flight Attendant Complaints,0.6559,United,Tamarabrams,0,@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.,2015-02-19 12:46:30 -0800,36.345973659404,-118.606471564644 5.68509763048358E+017,negative,1,longlines,1,United,dandadams,0,@united 1k use to be special. 80 people in group one. Why not board global AND 1k together? http://t.co/qd2lyUXAZg,2015-02-19 12:37:44 -0800,33.7016843006499,-120.12521515935 5.68509134276051E+017,negative,1,Late Flight,0.6579,United,peteeustic,0,@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30. Thats 3 6+ hour flight delays in 2 weeks,2015-02-19 12:35:14 -0800,37.1935388978137,-119.342647049675 5.68508151852458E+017,negative,0.3401,Late Flight,0.3401,United,jttorrey,0,@united As it always is. Helps to communicate to customers.,2015-02-19 12:31:20 -0800,34.7895716875569,-119.820892364053 5.68507977235366E+017,negative,1,Late Flight,1,United,tcar,0,@united I'm not as sure as you are. http://t.co/HSMpbSF4UF,2015-02-19 12:30:38 -0800,33.6473471740967,-119.378193329542 5.68506885130682E+017,negative,1,Customer Service Issue,0.3659,United,blake_music,0,@united how does that help me with my customers that I couldn't meet with (and subsequently lost)?,2015-02-19 12:26:18 -0800,38.4622944152775,-120.193664528167 5.68506797805318E+017,positive,0.6488,,,United,DarinBrannon,0,@united thank you. I will address it with them,2015-02-19 12:25:57 -0800,33.7313861354424,-118.667905632217 5.68506752607498E+017,negative,0.6872,Customer Service Issue,0.6872,United,rick4tkins,0,@united problem is on laptop not phone,2015-02-19 12:25:46 -0800,36.1774425263585,-119.525338258745 5.68505228062024E+017,negative,1,Can't Tell,0.6699,United,SandyPoole1,0,@united question - was given food vouchers but can't use on plane..how come,2015-02-19 12:19:43 -0800,35.4544749284595,-119.288723213561 5.68503887113499E+017,neutral,0.6473,,0,United,blake_music,0,@united it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill.,2015-02-19 12:14:23 -0800,37.5301973748334,-119.309387258261 5.68503322828784E+017,neutral,1,,,United,neecolelong,0,@united please reroute Oregon Women's Tennis to Santa Barbara. There's supposedly another connection from LA.,2015-02-19 12:12:09 -0800,36.3653409016806,-119.585822757723 5.68503174413226E+017,negative,0.701,Can't Tell,0.701,United,newyorkwool,0,@united the wifi in the ewr lounge reminds me of the old days of dial up,2015-02-19 12:11:33 -0800,38.196767705106,-119.999178104521 5.68503120130658E+017,negative,1,Customer Service Issue,0.6476,United,bwood,0,@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.,2015-02-19 12:11:20 -0800,36.7208594006168,-117.563957442504 5.68503048961724E+017,negative,0.6579,Customer Service Issue,0.6579,United,DaveGraf1965,0,@united too long for 140 characters,2015-02-19 12:11:03 -0800,37.4172106413309,-118.965180925913 5.68502210268693E+017,negative,1,Customer Service Issue,0.6869,United,hartgarfunkel,0,@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔,2015-02-19 12:07:43 -0800,36.1406371731037,-118.355613340853 5.68502194854613E+017,negative,0.6528,Bad Flight,0.328,United,rick4tkins,0,@united tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?,2015-02-19 12:07:40 -0800,38.010787283555,-119.780489843724 5.68497542100587E+017,negative,1,Customer Service Issue,0.6781,United,rick4tkins,0,@united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi,2015-02-19 11:49:10 -0800,40.0288749128684,-118.874663934226 5.6849667323793E+017,negative,0.6906,Customer Service Issue,0.3457,United,skyjumper77,0,@united or did you mean 24-26?,2015-02-19 11:45:43 -0800,35.9982068917392,-119.413095512387 5.68496575716176E+017,negative,0.6854,Can't Tell,0.3483,United,skyjumper77,0,@united has it been 4-6hrs yet?,2015-02-19 11:45:20 -0800,37.8557349685081,-119.408428810148 5.68495877003858E+017,negative,1,Bad Flight,0.6747,United,rick4tkins,0,@united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!,2015-02-19 11:42:33 -0800,39.5914623399334,-118.636217304666 5.68494813655527E+017,negative,0.6316,Customer Service Issue,0.6316,United,changecollab,0,"@United does a great job of answering public messages. Direct private messages, not so much.",2015-02-19 11:38:20 -0800,37.2171626186076,-119.496922175532 5.68494749247779E+017,negative,1,Customer Service Issue,1,United,hartgarfunkel,0,@united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms.,2015-02-19 11:38:04 -0800,33.261210539394,-120.016363939427 5.68493806414381E+017,negative,0.6632,Customer Service Issue,0.3368,United,annricord,0,@united how's my refund coming along??,2015-02-19 11:34:20 -0800,37.0509670728721,-119.372402100391 5.68493336698491E+017,negative,1,Late Flight,1,United,ItsAaronChriz,1,@united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?,2015-02-19 11:32:28 -0800,35.6503416431965,-119.713766508211 5.68493245191365E+017,neutral,1,,,United,Gouwerijn,0,@united online inchecking able in the Netherlands (ams)?,2015-02-19 11:32:06 -0800,38.2155031349062,-119.708669456534 5.6849322578851E+017,negative,1,Can't Tell,0.6561,United,marinwino,0,@united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown,2015-02-19 11:32:01 -0800,35.3584127605388,-119.595651937199 5.68492898553102E+017,negative,0.6515,Bad Flight,0.6515,United,rick4tkins,0,@united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!,2015-02-19 11:30:43 -0800,33.7180718401606,-119.350056017361 5.68491094327079E+017,neutral,1,,,United,CorettaBrowne,0,"@united When will you have special promotions for flights departing Newark, NJ to St. John's, Antigua?",2015-02-19 11:23:33 -0800,36.6946287472366,-119.190254323995 5.68490726419517E+017,negative,1,Late Flight,1,United,SleazyC_,1,@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.,2015-02-19 11:22:05 -0800,40.3581435145789,-119.00267467828 5.68489967808328E+017,negative,1,Customer Service Issue,1,United,Dile___,0,@united Just saying the truth. You don't even an email! #2015,2015-02-19 11:19:05 -0800,35.793254277514,-118.422950923554 5.68487509958775E+017,negative,1,Late Flight,0.6804,United,pdxmucci,0,"@united MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http://t.co/V8PVpHMtZc",2015-02-19 11:09:19 -0800,37.6099309552591,-119.976533308906 5.68486216464785E+017,neutral,1,,,United,Spofforth58,0,@united Hi if a premium ec upgrade was paid for & then a mileage BF upgrade done is the prem Eco upgrade fare refunded?,2015-02-19 11:04:10 -0800,36.102711690376,-119.579190619684 5.68485707993498E+017,neutral,1,,,United,deaffriendlyUSA,0,"@United, #deaffriendly? Getting there. Read your review on http://t.co/2Brt0aTHaU: http://t.co/WzNp5q1M0H",2015-02-19 11:02:09 -0800,36.2923311311886,-119.646951016034 5.68484777336172E+017,negative,1,Customer Service Issue,1,United,MissMcB76,1,@united we followed the baggage rules on your website and was still charges $150. But only going one way,2015-02-19 10:58:27 -0800,36.0168920383786,-119.440682983676 5.6848460365842E+017,negative,0.7044,Customer Service Issue,0.7044,United,vina_love,0,@united I sent you a dm hours ago,2015-02-19 10:57:46 -0800,37.3022064717807,-119.509661103655 5.68484161356476E+017,negative,1,Lost Luggage,1,United,christinerimay,0,@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.,2015-02-19 10:56:00 -0800,38.0012255517476,-119.245394463509 5.68482353254928E+017,neutral,1,,,United,Ssanchik,0,@united DM the conf # to you - did you receive it?,2015-02-19 10:48:49 -0800,36.7531975358844,-119.311718146245 5.68481989776564E+017,negative,0.7069,Can't Tell,0.3583,United,MissMcB76,0,@united no it weighed 45.5 and it was the only checked bag,2015-02-19 10:47:22 -0800,38.0091166638701,-118.846728766458 5.68481405682E+017,neutral,1,,,United,ljsbrooks,0,@united still waiting for a response on whether or not you allow use of a rear facing car seat on an ERJ145.,2015-02-19 10:45:03 -0800,37.9026571988614,-120.326168996554 5.68479942146707E+017,negative,1,Can't Tell,0.6663,United,jenny0z,0,"@united nonrefundable, hence I wrote $200! Doesn't make sense for my 150 credit. #nothanks",2015-02-19 10:39:14 -0800,34.3362032496955,-119.244788467632 5.68476370130629E+017,negative,1,Flight Booking Problems,1,United,njsummerBREEze,1,@united your website was down all day yesterday- tried 3x put all info in&didnt go thru- today the flight I bought went up!,2015-02-19 10:25:03 -0800,35.5086133250537,-119.940715570994 5.68475497275003E+017,negative,1,Late Flight,1,United,peteeustic,0,@united you do realize my wife is waiting on a delayed flight at this very moment. I'm not sure I understand your tweet.,2015-02-19 10:21:34 -0800,35.2587818161178,-119.749311520891 5.68475039680434E+017,negative,1,Can't Tell,0.6474,United,marmaidz,0,@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated,2015-02-19 10:19:45 -0800,36.9099457050524,-119.252674037257 5.68474931207352E+017,positive,0.6842,,0,United,LeanneComedy,0,@united so sorry. I ended up on US Air flight. Thank you though for getting back to me:),2015-02-19 10:19:20 -0800,36.0201245755337,-119.500593936577 5.68474866753667E+017,negative,1,Can't Tell,0.6578,United,MissMcB76,0,@united I have been denied. Not sure how you charge $150 one way then $25 on way hime,2015-02-19 10:19:04 -0800,34.1249638932583,-119.523972791443 5.68473862083461E+017,neutral,0.6614,,0,United,jaredmatfess,1,@united @estellevw does she need to complain on Twitter for the refund or is it auto-applied?,2015-02-19 10:15:05 -0800,36.518129453432,-118.856916372581 5.68473140654789E+017,negative,1,Customer Service Issue,1,United,souleyoga,0,"@united even so, change could not be made online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!",2015-02-19 10:12:13 -0800,39.9467156998956,-119.048480472794 5.68471651114811E+017,negative,1,Can't Tell,1,United,Jewelsia26,0,@united Case ID 8544484,2015-02-19 10:06:17 -0800,40.5353234500365,-120.276985182711 5.68471227418833E+017,neutral,1,,,United,iamtedking,0,"@united no, I have a pricey Chase Mileage Plus CC.",2015-02-19 10:04:36 -0800,33.6894651522211,-119.739040676774 5.68469807189791E+017,negative,1,Bad Flight,0.6967,United,ResearchDad,0,@united your Airbus a320 seats are awful. They don't recline.,2015-02-19 09:58:58 -0800,36.0902493797725,-119.554060486435 5.6846958229538E+017,negative,1,Can't Tell,1,United,nicolasmm,0,@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail,2015-02-19 09:58:04 -0800,36.9252133258486,-119.069666120085 5.68468959663489E+017,positive,1,,,United,NoviceFlyer,0,@United great way to start my vacation with an on time departure! Looking forward to my global first class suite!,2015-02-19 09:55:36 -0800,37.418277567051,-119.334764929378 5.68468732441276E+017,neutral,1,,,United,danteusa1,0,"@united I have 2d and 3d embossed badges and patches superior to the ones you are currently using. http://t.co/3fq3XElbOn",2015-02-19 09:54:42 -0800,34.1162207552561,-119.74109652532 5.68468724048646E+017,negative,1,Late Flight,0.6854,United,Brennej,0,@united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry,2015-02-19 09:54:40 -0800,37.3273444699279,-118.688923058809 5.68468409471492E+017,positive,0.6632,,0,United,canmoregolfer,0,@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.,2015-02-19 09:53:25 -0800,37.7935835542881,-119.34806492911 5.68468054306193E+017,positive,0.6544,,,United,BTMarleyCoffee,0,@united that would be great,2015-02-19 09:52:00 -0800,38.5913819127847,-119.687017827415 5.68466895554408E+017,neutral,0.6714,,0,United,PaulBEsteves,0,"@united Death in the family cannot make flight tomorrow. Phone rep quoted $440 per person fee, which is almost the cost of ticket. Help?",2015-02-19 09:47:24 -0800,39.580234148389,-119.858589038535 5.68466673990308E+017,negative,1,Late Flight,0.6949,United,theo,0,"@united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am",2015-02-19 09:46:31 -0800,35.275099045661,-119.055229141751 5.68466370205237E+017,negative,1,Can't Tell,0.3663,United,jkentakula,1,@united @perfectomobile huh? I have sent 16 crash reports in Feb alone. 8 in one day. Only app I have that consistently crashes.,2015-02-19 09:45:18 -0800,38.0012919846687,-119.859193651744 5.68466243210109E+017,negative,1,Flight Attendant Complaints,0.6515,United,theo,0,"@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo",2015-02-19 09:44:48 -0800,36.9258919133861,-119.15163303694 5.68465710629827E+017,positive,0.6639,,,United,jong_pj,0,@united You're welcome.,2015-02-19 09:42:41 -0800,39.7997303607039,-119.269536003498 5.6846407612228E+017,negative,1,Customer Service Issue,1,United,Ssanchik,0,@united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???,2015-02-19 09:36:11 -0800,35.9949540190511,-119.18312637485 5.68463707795096E+017,neutral,1,,,United,TheBIGCafeteria,0,@united I'm a UA 1k. I think it's @iamtedking who was looking for help,2015-02-19 09:34:44 -0800,35.3876496855501,-118.912369085453 5.68463644503241E+017,neutral,1,,,United,JerseyRic,0,@united RES # 0167560070877 Fsqthg Thanks,2015-02-19 09:34:29 -0800,38.6281001813536,-119.907068765271 5.68462632719491E+017,negative,1,Customer Service Issue,0.6664,United,PAIGER33,2,"@united unfortunately, that doesn't help. Just an automated computer.",2015-02-19 09:30:27 -0800,36.0749464602292,-119.511856540891 5.68462402875863E+017,positive,1,,,United,stewartmramsay,0,@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.,2015-02-19 09:29:33 -0800,39.0461099752191,-118.954671098711 5.68462177415373E+017,positive,1,,,United,DeltaBravo33,0,@united Yes ! :D (Y) From @therealaviation on Instagram :),2015-02-19 09:28:39 -0800,33.9016881211144,-118.888774790254 5.68461830584029E+017,neutral,1,,,United,z1y2x3,0,@united @perfectomobile You really shouldn't use the word 'crashing.' Just sayin'.,2015-02-19 09:27:16 -0800,35.3785110679333,-119.397953460088 5.68460680367645E+017,negative,1,Late Flight,1,United,nabia90,0,@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is.,2015-02-19 09:22:42 -0800,38.923925079443,-120.298016717046 5.68460278662193E+017,negative,1,Customer Service Issue,1,United,27_POWERS,0,@united They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back...,2015-02-19 09:21:06 -0800,39.0210282192401,-119.449072577526 5.68460037737325E+017,neutral,1,,,United,JerseyRic,0,"@united need assistance to change flight to get to an ailing parent.. have flight leaving Tuesday need to change ASAP to sooner #custserv",2015-02-19 09:20:09 -0800,36.9220392931068,-119.105358000616 5.68458999798108E+017,negative,1,Can't Tell,1,United,sherrirosen,0,@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over,2015-02-19 09:16:01 -0800,31.2655342259628,-119.105473029626 5.68458813189198E+017,negative,1,Customer Service Issue,1,United,YeahNoPriesty,0,@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks,2015-02-19 09:15:17 -0800,37.6438712387092,-119.22163210598 5.68458701046051E+017,neutral,0.6507,,0,United,ellieINchicago,0,@united you need to follow me I order for me to DM....,2015-02-19 09:14:50 -0800,37.3038127526975,-120.074045536879 5.68457810066801E+017,negative,1,Can't Tell,0.6188,United,estellevw,1,@united Can i get a refund? I would like to book on a better airline.,2015-02-19 09:11:18 -0800,36.6305014426958,-119.549478235636 5.68457549973987E+017,negative,1,Customer Service Issue,1,United,Ssanchik,0,@united whom can I call to discuss - as I was told that united has no phone contact with passengers - this is absurd...,2015-02-19 09:10:16 -0800,34.5528084028975,-119.495876195684 5.68457483301339E+017,negative,1,Lost Luggage,0.3445,United,DMSHIPMAN915,0,@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!,2015-02-19 09:10:00 -0800,34.5858419609014,-118.19520051277 5.68456895515607E+017,neutral,0.6525,,0,United,AndavoTravel,0,@united Airlines is changing #mileageplus program March 1 http://t.co/4ojE523PTw,2015-02-19 09:07:39 -0800,36.2938647701021,-118.11611600348 5.68456844429161E+017,neutral,1,,,United,morrisls,0,@united There is only one club at LAX - in terminal 7 across from gate 71,2015-02-19 09:07:27 -0800,37.8451966644278,-119.913617102001 5.68454694756069E+017,neutral,0.6667,,0,United,NathanNmred4,0,@united @perfectomobile Definately not an award for employer of the year #united13,2015-02-19 08:58:55 -0800,36.8575178153516,-118.928116129847 5.68454607040606E+017,negative,0.6723,Customer Service Issue,0.3594,United,SaintAwesome504,0,"@united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers.",2015-02-19 08:58:34 -0800,35.9592428976784,-119.301979158213 5.68454386617356E+017,negative,1,Late Flight,1,United,kylry,1,@united Flight delayed 40 minutes in ORD because plane didn’t have all the food. That should be fixed in the future. It’s a dumb delay.,2015-02-19 08:57:41 -0800,39.9808591366206,-119.144405093279 5.68450710553174E+017,neutral,1,,,United,JerseyRic,0,"@united Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv",2015-02-19 08:43:05 -0800,41.4736882569282,-119.051597314046 5.68450642085171E+017,negative,1,Customer Service Issue,1,United,PAIGER33,0,@united need to chat with an actual human ASAP!,2015-02-19 08:42:49 -0800,38.3453571232577,-119.883867967058 5.68450413365572E+017,neutral,1,,,United,slackmistress,0,@united I have already emailed but I didn't know if it was more expedient to contact you here. Please advise. Thanks.,2015-02-19 08:41:54 -0800,35.2054739960263,-119.681098235556 5.68450262706168E+017,negative,0.6628,Can't Tell,0.3466,United,slackmistress,0,"@united I got an email saying ""changes to my MileagePlus account are confirmed"" but I didn't make any changes. Help?",2015-02-19 08:41:18 -0800,35.7191079185111,-120.043106829964 5.68450237028798E+017,neutral,1,,,United,elloecho,0,@united yes when I landed.,2015-02-19 08:41:12 -0800,37.9431727624365,-118.617903328873 5.68450017649779E+017,positive,1,,,United,melanie_seibert,0,@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.,2015-02-19 08:40:20 -0800,35.9640018580111,-119.546377677056 5.68449164951953E+017,positive,1,,,United,KP_Pearl,0,@united So far so good. Just stepped down in Denver. Next Stop Portland!,2015-02-19 08:36:56 -0800,34.8221209960553,-119.294735569946 5.6844690652495E+017,negative,1,Late Flight,0.6768,United,hvonschroeter,0,@united 3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good,2015-02-19 08:27:58 -0800,35.6473064622392,-119.139938984053 5.68444328873468E+017,negative,1,Customer Service Issue,1,United,MissMcB76,0,@united what a joke. Hang up on customers!!,2015-02-19 08:17:43 -0800,41.2635772875824,-120.541561863477 5.68444042851324E+017,negative,1,Customer Service Issue,1,United,MissMcB76,0,@united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!,2015-02-19 08:16:35 -0800,36.622295190862,-119.282863520625 5.68443923485438E+017,positive,1,,,United,SonyaSloanMD,0,@united #OrthoDoc on-call to in-flight! Glad to have been of service!,2015-02-19 08:16:07 -0800,41.01163610933,-119.989758500971 5.68441968327574E+017,negative,1,Customer Service Issue,1,United,uncmnwellness,1,"@united So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail",2015-02-19 08:08:21 -0800,38.2592622949567,-118.998818120146 5.68441679503495E+017,positive,0.6779,,0,United,llbeefpatties,0,@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter. Last one onboard.,2015-02-19 08:07:12 -0800,36.405837874043,-119.78799541934 5.68438982301917E+017,negative,0.6806,Can't Tell,0.3551,United,caraweikel,0,"@united really hoping to get some help here. On my 5th attempt to get a resolution, and lost count of transfers. help please! #mileageplus",2015-02-19 07:56:29 -0800,33.6307529856344,-119.168431063191 5.68438724708545E+017,neutral,1,,,United,TheBIGCafeteria,0,@united @iamtedking http://t.co/UCZzP9YpHk click lounges tab. Need to be flying on supported S/A airline,2015-02-19 07:55:27 -0800,39.531970316971,-119.23667092283 5.68438094652957E+017,negative,0.7036,Lost Luggage,0.7036,United,vina_love,0,@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.,2015-02-19 07:52:57 -0800,35.1697609443721,-119.954056575794 5.68437450927956E+017,positive,1,,,United,eghoniem,0,@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm. They were super helpful!,2015-02-19 07:50:24 -0800,39.6320415413027,-118.674339247152 5.68437324587012E+017,negative,1,Late Flight,0.6557,United,craver,0,@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.,2015-02-19 07:49:53 -0800,35.5559088172179,-118.821553061882 5.68437120966259E+017,neutral,0.6571,,,United,kzone7,0,"@united For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.",2015-02-19 07:49:05 -0800,39.744529325812,-119.200375749373 5.68435938264625E+017,neutral,1,,,United,PAFCAUAL,3,"@united is hiring - Flight Dispatcher - Chicago, IL (Network Operations Centerl) https://t.co/lio6oCpTEQ",2015-02-19 07:44:23 -0800,38.0638333647705,-119.532179367546 5.68435290722976E+017,negative,1,Can't Tell,0.6968,United,nickonken,0,"@united That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal.",2015-02-19 07:41:48 -0800,38.4420340598434,-119.193701571106 5.68435244841501E+017,neutral,1,,,United,msteckling,0,@united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th,2015-02-19 07:41:38 -0800,38.5457921790181,-119.006501934211 5.68434065067491E+017,negative,0.6489,Can't Tell,0.3298,United,pdxmucci,0,"@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that",2015-02-19 07:36:56 -0800,33.9353733441107,-119.085125498062 5.68433759919452E+017,positive,0.6669,,0,United,BurgerFreshh,0,@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir and Cancelled Flightled my flight 4 times last month. United>,2015-02-19 07:35:44 -0800,34.0713790359147,-119.520079831782 5.68433610765816E+017,negative,1,Cancelled Flight,0.3626,United,alex_nieves,0,@united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/,2015-02-19 07:35:08 -0800,36.0340307388005,-118.936636709768 5.68433493987844E+017,negative,1,Lost Luggage,0.6619,United,hire_llc,0,"@united I did, and as I thought, nothing happened",2015-02-19 07:34:40 -0800,36.312430874415,-119.542868470951 5.68433431471886E+017,negative,0.6479,Flight Booking Problems,0.6479,United,scout_mb,0,@united I'm not booked on a 1:30 return flight..,2015-02-19 07:34:25 -0800,38.1554228754878,-119.491284171734 5.68432918110065E+017,negative,1,Customer Service Issue,0.3636,United,scout_mb,0,@united the flt TO ORD is correct. Per my DM- it is the flight from ORD to CVG I was charged for incorrectly,2015-02-19 07:32:23 -0800,38.948707680584,-118.803473890545 5.68432782386467E+017,negative,1,Customer Service Issue,1,United,chaduragt,0,"@united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?",2015-02-19 07:31:50 -0800,36.8941334666102,-118.604357103612 5.68431125502145E+017,negative,1,Lost Luggage,1,United,PAIGER33,0,@united I need to talk with an actual person about missing luggage. Please advise on how to make that happen.,2015-02-19 07:25:15 -0800,37.4093904628201,-118.949413586681 5.68431007654924E+017,negative,1,Late Flight,1,United,mfaywu,0,@united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago,2015-02-19 07:24:47 -0800,36.9540419201914,-119.896988343737 5.68429641699955E+017,neutral,1,,,United,iamtedking,0,@united any news?,2015-02-19 07:19:22 -0800,35.1062968134734,-119.300059685434 5.6842897150489E+017,negative,1,Can't Tell,0.6364,United,Brennej,1,"@united ""where we trick you into making us look popular on Twitter by being the worst airline"" #wellplayed #jokesonus",2015-02-19 07:16:42 -0800,37.5712341840642,-119.229695027166 5.68426849040261E+017,negative,0.6856,Customer Service Issue,0.3458,United,jfmusial,0,@united why do I have to request refund? Why charge twice in first place?,2015-02-19 07:08:16 -0800,38.3263215620267,-119.747529996782 5.68425564282999E+017,negative,0.657,Customer Service Issue,0.657,United,alex_nieves,0,@united I'll be calling soon but going tomorrow like it shows on the app is not a good option,2015-02-19 07:03:10 -0800,34.0215165174662,-119.577831093881 5.68424596657078E+017,negative,0.6619,Customer Service Issue,0.6619,United,TheClayFox,0,@united I’ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?,2015-02-19 06:59:19 -0800,34.9798608629826,-119.550250306676 5.68424482764931E+017,positive,1,,,United,scout_mb,0,@united message sent. Thank you!,2015-02-19 06:58:52 -0800,37.5946464973547,-119.256673452008 5.68424307031806E+017,negative,1,Can't Tell,0.687,United,promitsanyal,0,@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?,2015-02-19 06:58:10 -0800,39.2286877811869,-119.547263684243 5.68422817601098E+017,neutral,1,,,United,Cecilia_stories,0,"@united THIS IS THE YEAR FOR VAN GOGH FANS TO VISIT EUROPE http://t.co/e1EOfthgAJ",2015-02-19 06:52:15 -0800,33.8128266702337,-119.348001380124 5.68422622922469E+017,neutral,1,,,United,Cecilia_stories,0,"@united @AmericanAir THIS IS THE YEAR FOR VAN GOGH FANS TO VISIT EUROPE http://t.co/e1EOfthgAJ",2015-02-19 06:51:28 -0800,32.6283602102867,-119.87080502529 5.68421732157162E+017,negative,1,Late Flight,0.6726,United,jfmusial,0,"@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?",2015-02-19 06:47:56 -0800,33.9849192728871,-120.351697985575 5.68419711521841E+017,negative,1,Cancelled Flight,1,United,Brennej,0,"@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight....",2015-02-19 06:39:54 -0800,37.7494954412264,-118.901560910308 5.6841816585354E+017,negative,0.6481,Late Flight,0.3351,United,promitsanyal,0,"@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead",2015-02-19 06:33:46 -0800,35.8926992827611,-119.532079086175 5.68417968230695E+017,neutral,0.6554,,0,United,Brennej,0,@united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat,2015-02-19 06:32:58 -0800,36.0943030829246,-120.611480988346 5.68417151176061E+017,negative,1,Cancelled Flight,0.6863,United,Brennej,0,"@united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless",2015-02-19 06:29:44 -0800,35.1089249958758,-119.656143657144 5.68416493446271E+017,negative,1,Lost Luggage,1,United,Brennej,0,@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious,2015-02-19 06:27:07 -0800,37.075550672223,-118.802020915919 5.68414872578466E+017,negative,1,Customer Service Issue,1,United,MSLspeaks,0,@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!,2015-02-19 06:20:40 -0800,39.2629491979689,-119.876868022388 5.68413096940667E+017,negative,1,Flight Booking Problems,0.6657,United,AnneGillaspie,0,@united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir,2015-02-19 06:13:37 -0800,38.532643369217,-119.895256728483 5.68412555045179E+017,negative,1,Can't Tell,0.6381,United,ybenami,0,@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet. Promises are free.,2015-02-19 06:11:28 -0800,34.6442805900063,-119.33547719628 5.68412546673353E+017,positive,0.663,,,United,DMSHIPMAN915,0,@united followed and messaged. Thanks so much for the help.,2015-02-19 06:11:26 -0800,38.8856804465639,-119.69354078384 5.68411566233805E+017,neutral,0.6859,,0,United,Stacycole,0,@united I did not. That's why I am VERY concerned.,2015-02-19 06:07:32 -0800,36.6387971253233,-119.635247574702 5.68411504497857E+017,negative,0.6614,Bad Flight,0.6614,United,jwcriner,0,@united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?,2015-02-19 06:07:17 -0800,37.7662378500967,-118.611933003245 5.68408759019524E+017,negative,1,Can't Tell,0.6426,United,somstanley,0,@united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck,2015-02-19 05:56:23 -0800,39.2920761655309,-120.556013334173 5.68408653562294E+017,positive,0.6915,,,United,taylreduarte,0,@united Thanks JT,2015-02-19 05:55:58 -0800,39.6872597019565,-119.226001844776 5.68406334787457E+017,neutral,1,,,United,Stacycole,0,@united Trying to locate passenger that landed 2 hrs ago in @HeathrowAirport UA938. can you assist? Is flight still in customs? PLEASE help,2015-02-19 05:46:45 -0800,37.5321354638842,-119.382650181591 5.68405095060099E+017,positive,1,,,United,TheVintageDJ,0,@united Thank you! Off to LA to do something very special.,2015-02-19 05:41:49 -0800,34.6968428200789,-119.787287038672 5.68401790250701E+017,negative,1,Bad Flight,0.6842,United,WhaddupWorld,0,@united The flight turned around for mechanical reasons on 1/30/15. Never to fly United again as they don't check their planes properly.,2015-02-19 05:28:41 -0800,34.7230717807325,-120.172714762925 5.68399913358221E+017,negative,0.6553,Customer Service Issue,0.3401,United,WeekendInParis,0,@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH,2015-02-19 05:21:14 -0800,37.8117229712227,-118.974373896303 5.68396209091703E+017,negative,1,Flight Booking Problems,0.3474,United,RoyHalimMusic,0,".@united you should really have that addressed somewhere on the website, find that completely irritating & am unable to take my flight now.",2015-02-19 05:06:31 -0800,32.452837435276,-119.585657328492 5.68396205270692E+017,negative,1,Late Flight,1,United,jordanslott,0,@united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA.,2015-02-19 05:06:30 -0800,36.5076884198288,-119.175639933328 5.68391639158227E+017,negative,0.6658,Flight Attendant Complaints,0.6658,United,llbeefpatties,0,@united spends 20 minutes beating up a lady about her bag fees. Random stranger comes up and pays the fee. #Randomactsofcorporategreed,2015-02-19 04:48:21 -0800,33.6337806238253,-119.288739016248 5.68390014238917E+017,neutral,1,,,United,stylistadvocate,0,@united for a fee...,2015-02-19 04:41:54 -0800,38.9299711949526,-119.883897873792 5.68388502431396E+017,negative,1,Flight Booking Problems,0.6842,United,mlipschits,0,@united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on,2015-02-19 04:35:53 -0800,34.1260785097917,-119.435262922975 5.68385303267783E+017,neutral,0.6969,,0,United,jchatelain,0,"@united Hi, booked a flight yesterday and received an email w/ confirmation number but today I got this error ""no active flight segments""",2015-02-19 04:23:11 -0800,35.5833996792584,-119.320487767479 5.68383474303959E+017,neutral,1,,,United,dealswelike,0,@united any updates with the DOT looking at the united fares from London to the US from last week?,2015-02-19 04:15:54 -0800,38.4303939384953,-119.881829170782 5.68382290352591E+017,negative,0.7084,Flight Booking Problems,0.3618,United,swampynomo,0,@united thanks ^mr i got rebooked already but I lost my first class seat. Such is life.,2015-02-19 04:11:12 -0800,36.5036186771913,-119.357656122882 5.68381535063306E+017,negative,1,Flight Booking Problems,0.6377,United,cwehrung,0,"@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err ""no segment in this""",2015-02-19 04:08:12 -0800,37.6690357791444,-119.755523303165 5.68380957012525E+017,negative,1,Customer Service Issue,0.6933,United,souleyoga,0,"@united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!",2015-02-19 04:05:54 -0800,36.0945791335055,-119.27011866961 5.68380302114087E+017,negative,1,Customer Service Issue,0.6933,United,DMSHIPMAN915,0,"@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated.",2015-02-19 04:03:18 -0800,39.6377424403483,-118.785717362292 5.68380045431058E+017,negative,0.6545,Flight Attendant Complaints,0.3477,United,jeremydilts,0,@united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.,2015-02-19 04:02:17 -0800,35.2707466073868,-119.590658413848 5.68379326678368E+017,positive,1,,,United,lalo_haros,0,@united Thank you!! 😊,2015-02-19 03:59:26 -0800,37.0658050111829,-119.290054961158 5.68375354982842E+017,negative,0.6949,Flight Booking Problems,0.3681,United,souleyoga,0,@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.,2015-02-19 03:43:39 -0800,40.1749028080875,-119.617049311246 5.68374502582817E+017,negative,1,Cancelled Flight,1,United,Enix23,0,@united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot? Now I miss my meeting Atlanta because someone slept in?,2015-02-19 03:40:15 -0800,35.1558362669228,-118.533546914183 5.6837233501268E+017,neutral,0.6737,,0,United,SteefFleur,0,"@united I don't have a milage number. I can't sent my mail to you via DM, you're not following me. I follow you now, so you can sent me a DM",2015-02-19 03:31:39 -0800,37.7614781916097,-119.473700188737 5.68371161484161E+017,negative,1,Customer Service Issue,1,United,TravelShopVT,0,@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it,2015-02-19 03:26:59 -0800,35.686390116385,-118.510809840119 5.683702804159E+017,negative,0.6381,Can't Tell,0.6381,United,AndrewEllestad,0,@united thx. Come hell or high water...,2015-02-19 03:23:29 -0800,34.4837304617357,-119.428916497313 5.68366109461606E+017,negative,1,Late Flight,0.7237,United,SchoeckSTIC,0,"@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting",2015-02-19 03:06:54 -0800,38.0839143551632,-118.672057504811 5.68364889280021E+017,negative,1,Late Flight,0.7185,United,fatt_matt1,0,@united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting.,2015-02-19 03:02:03 -0800,41.1683353282123,-119.303047101165 5.68363838158066E+017,neutral,0.698,,0,United,katie_sul1,0,@united refund?,2015-02-19 02:57:53 -0800,39.6732846713234,-119.259468848661 5.6836070465228E+017,neutral,0.6691,,0,United,patrick_maness,0,@united aisle please,2015-02-19 02:45:26 -0800,39.9383910927052,-120.102948193945 5.68358096290111E+017,positive,1,,,United,Sebybrubru,0,@united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon,2015-02-19 02:35:04 -0800,36.6190869560611,-118.877481201973 5.68356641877447E+017,negative,1,Customer Service Issue,0.6332,United,DMSHIPMAN915,0,"@united - handed a slip of paper,&said to call 1800#. Have called 2x/day trying to get it sent, still @ layover airport.Have that ref # tho.",2015-02-19 02:29:17 -0800,32.4607900810324,-118.55196219279 5.68356065428918E+017,neutral,0.3748,,0,United,skilleahy,0,@united @staralliance good. Maybe that will make up for losing my medallion. #ProbablyNot,2015-02-19 02:27:00 -0800,36.0068645615483,-119.411249212492 5.68355672225673E+017,positive,1,,,United,patrick_maness,0,@united that's fine. I'll take them.,2015-02-19 02:25:26 -0800,35.531231720788,-119.042819190618 5.6835560114468E+017,neutral,0.6955,,0,United,devonmonique,0,@united I live abroad and am Flight Booking Problems flights for when I come visit the states :(,2015-02-19 02:25:09 -0800,36.7816342488778,-120.059094787626 5.68354331503829E+017,neutral,1,,,United,katie_sul1,0,@united I have.,2015-02-19 02:20:06 -0800,36.5097975838274,-119.175908892249 5.68353091407495E+017,negative,1,Customer Service Issue,0.6556,United,patrick_maness,0,"@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?",2015-02-19 02:15:11 -0800,35.5518396806407,-119.270606461997 5.6835280389215E+017,positive,1,,,United,MajorBrad,0,@united thank you! My second flight I already got bumped up to 1st! Love it!,2015-02-19 02:14:02 -0800,36.8805444417556,-119.908637385902 5.68352692466278E+017,negative,1,Customer Service Issue,1,United,patrick_maness,0,@united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me.,2015-02-19 02:13:36 -0800,39.6889435519925,-119.919420314386 5.68352500748849E+017,negative,0.6192,Customer Service Issue,0.6192,United,patrick_maness,0,@united ...just called and lady at your overseas call center said she saw no note. I explained the situation...again...,2015-02-19 02:12:50 -0800,37.5873537693884,-119.421707877764 5.68352134422512E+017,negative,1,Customer Service Issue,0.351,United,patrick_maness,0,@united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr...,2015-02-19 02:11:22 -0800,39.1783564572835,-119.497043299066 5.68351842217947E+017,negative,0.6629,Customer Service Issue,0.336,United,patrick_maness,0,@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...,2015-02-19 02:10:13 -0800,38.8872053559167,-118.50496038344 5.68350913858966E+017,positive,1,,,United,ORIMALAYS,0,"@united all goods, I'll call tomorrow, thanks.",2015-02-19 02:06:31 -0800,42.0454780018597,-119.408154036518 5.68342540837106E+017,neutral,1,,,United,patrick_maness,0,@united next day,2015-02-19 01:33:15 -0800,35.6251637829628,-118.766271534729 5.68337096177529E+017,neutral,0.66,,0,United,TheClayFox,0,@united I filled out the form but I haven’t received any sort of email confirmation that it’s been received. Is that normal?,2015-02-19 01:11:37 -0800,37.4425187339826,-119.764550971765 5.68332024802447E+017,negative,1,Lost Luggage,1,United,ellieINchicago,0,@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!,2015-02-19 00:51:28 -0800,35.0268675371843,-119.06693273823 5.68328533421867E+017,negative,1,Lost Luggage,0.6667,United,ellieINchicago,0,@united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica...,2015-02-19 00:37:36 -0800,36.9204672519902,-119.634271178059 5.68323479826772E+017,negative,1,Bad Flight,0.6782,United,Sebybrubru,0,@united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife,2015-02-19 00:17:31 -0800,33.2041330733514,-119.532236039888 5.68309328127656E+017,neutral,0.662,,,United,AirUKPhoto,2,@united @UnitedFlyerHD @United_Airline N26902 Dreamliner leaves London Heathrow. @B787fans http://t.co/aI0Yzwt8Za,2015-02-18 23:21:17 -0800,34.0396575249122,-120.110019785776 5.68308793005617E+017,negative,1,Bad Flight,0.6813,United,themkhiggy,0,@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment,2015-02-18 23:19:09 -0800,32.3065808554418,-118.940745475591 5.68308464985903E+017,negative,1,Late Flight,1,United,themkhiggy,0,@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.,2015-02-18 23:17:51 -0800,37.7015530858147,-119.681169939244 5.68303933774533E+017,negative,1,Can't Tell,0.6753,United,2cJustice4all,0,"@united : Unhappy with United's service? Read Ralph Nader's open letter to UAL's CEO. Leave a comment or RT. http://t.co/O0745APIau",2015-02-18 22:59:51 -0800,39.5768845490422,-120.341079202956 5.68302985802957E+017,neutral,1,,,United,jeremymcmillan,0,@united ok. Can I DM you the info?,2015-02-18 22:56:05 -0800,38.3337501321201,-119.860933883234 5.68298659537916E+017,negative,1,Customer Service Issue,1,United,jjpd5,0,@united the best seats should be for paying customers and we should get to board first #badcustomerservice,2015-02-18 22:38:53 -0800,37.4132794748266,-118.892518105823 5.68298411163853E+017,negative,1,Can't Tell,0.6652,United,jjpd5,0,@united this happens all the time. United pilots are always in the exit row. America treats there customers better than their employees.,2015-02-18 22:37:54 -0800,38.176371951039,-118.577062737762 5.682957282729E+017,negative,1,Flight Attendant Complaints,0.6847,United,jjpd5,0,@united yes when I got to the gate I specifically asked if there where any other seats. Very discouraging to walk past the crew. 37d,2015-02-18 22:27:14 -0800,35.379686985312,-119.997984082647 5.68291966909182E+017,neutral,0.6781,,0,United,drooln,0,"@united KOA-LAX should have fresh food service, right?",2015-02-18 22:12:17 -0800,33.2990307909835,-120.137870801163 5.6829089499204E+017,positive,0.6904,,0,United,annemariee46,0,@united OMG THANK U😻😻😻,2015-02-18 22:08:02 -0800,38.8848624283809,-119.271503607412 5.68288672627319E+017,negative,1,Flight Booking Problems,0.6775,United,AnneGillaspie,0,@united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2),2015-02-18 21:59:12 -0800,40.9006452617696,-119.662361451011 5.68287936820572E+017,negative,1,Flight Booking Problems,0.3573,United,AnneGillaspie,0,@united error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2),2015-02-18 21:56:17 -0800,37.8330517168574,-118.478112622102 5.68286497796813E+017,negative,1,Late Flight,1,United,Hanagavadi,0,"@united 4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight 50 min and still counting...",2015-02-18 21:50:33 -0800,38.0004395725839,-118.608832492892 5.6828381947784E+017,negative,1,Late Flight,0.6816,United,Hanagavadi,0,@united ... horrible wait time on 4348 to get a gate ..shows total miss management . Value customer time and respect thier sentiment,2015-02-18 21:39:55 -0800,36.8080178499088,-118.816899294753 5.68282692845842E+017,negative,1,Customer Service Issue,0.668,United,Hanagavadi,1,"@united very disappointed by the service starting from gate operator at BOS , who was rude in stopping a carry-on bag...",2015-02-18 21:35:26 -0800,36.6895276959376,-119.144046818987 5.68282656590283E+017,negative,1,Bad Flight,0.3481,United,GoldBuyingGirl,0,@united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);:,2015-02-18 21:35:18 -0800,37.2277332476892,-119.392490522612 5.68281801480905E+017,neutral,0.6355,,,United,TiffanyHaverly,0,@united will do. Thank you!,2015-02-18 21:31:54 -0800,36.2522373718827,-119.560439559436 5.68281631443841E+017,neutral,0.6862,,,United,MikeFromRBLX,0,"@united Okay, thank you both.",2015-02-18 21:31:13 -0800,35.04920750303,-119.402822477527 5.68281546999755E+017,neutral,0.6842,,0,United,drooln,0,"@united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection",2015-02-18 21:30:53 -0800,39.0167577510694,-120.188132877635 5.68280611552682E+017,negative,0.6635,Customer Service Issue,0.3481,United,alafairburke,0,"@united if guy on flight 1230 follows through on threat to sue because he couldn’t carry on 3 bags, I will defend you for free.",2015-02-18 21:27:10 -0800,37.2325257958419,-119.211416165564 5.68280527305716E+017,neutral,0.7041,,,United,KarlSoule,0,@united done as requested.,2015-02-18 21:26:50 -0800,38.4732638482112,-119.445092375467 5.6827945678098E+017,negative,0.6508,Flight Attendant Complaints,0.3535,United,alafairburke,0,@united Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot!,2015-02-18 21:22:35 -0800,41.161517819489,-119.722924535235 5.68278936561402E+017,negative,1,Customer Service Issue,1,United,themkhiggy,0,@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines,2015-02-18 21:20:31 -0800,36.3684178453168,-119.280089259753 5.68278231973044E+017,positive,1,,,United,froyomama,0,@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!,2015-02-18 21:17:43 -0800,38.8035565233568,-119.327086802657 5.6827680597257E+017,negative,0.6701,Flight Booking Problems,0.3402,United,TiffanyHaverly,0,@united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.,2015-02-18 21:12:03 -0800,37.3623064905825,-119.569129729383 5.68276144107201E+017,neutral,0.6667,,,United,TiffanyHaverly,0,@united Turkish Airlines rebooked us a United flight on our second leg from FRA -> IAD. Is there any way to check if upgrades are available?,2015-02-18 21:09:25 -0800,34.0405702669867,-118.973997943269 5.68275733736354E+017,neutral,0.6511,,0,United,annemariee46,0,@united hey I left my favorite blanket on the plane bring it back home to me:-(,2015-02-18 21:07:47 -0800,35.7994036649117,-119.929118378337 5.68275380441727E+017,negative,0.6485,Customer Service Issue,0.3384,United,themkhiggy,0,"@united ^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround",2015-02-18 21:06:23 -0800,35.0426940330599,-119.32408295775 5.68275123037286E+017,neutral,1,,,United,RoyHalimMusic,0,@united followed & DM'd.,2015-02-18 21:05:22 -0800,34.7251545863884,-119.541667842708 5.68274855814152E+017,neutral,1,,,United,dougvansant,0,@united I want a hotel room and a whiskey.,2015-02-18 21:04:18 -0800,37.7983675046821,-119.214072250085 5.68272841780683E+017,neutral,1,,,United,SupaZ22,0,@united flight...gotta make this connector,2015-02-18 20:56:18 -0800,37.7386517592677,-119.831282924471 5.68272715519562E+017,neutral,1,,,United,Dayrean,0,@united - ok noted. All details will be DM'ed to you shortly.,2015-02-18 20:55:48 -0800,37.2730097093564,-118.913923607109 5.68272688273174E+017,negative,0.6818,Can't Tell,0.6818,United,CisWowon,0,@united @staralliance the B gates are very far though,2015-02-18 20:55:41 -0800,35.3823924200169,-118.57544524182 5.68272244792631E+017,negative,1,Late Flight,1,United,Atrain_8,1,"@united UA5029 from RIC, UA507 from ORD, & UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels",2015-02-18 20:53:55 -0800,37.1142929283398,-119.55076376111 5.68271741207892E+017,negative,1,Customer Service Issue,0.3696,United,patrick_maness,0,@united I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation.,2015-02-18 20:51:55 -0800,35.5335230569054,-119.750576366722 5.68271533782622E+017,negative,1,Flight Booking Problems,0.6939,United,amack604,0,@united @staralliance how can I book reward travel in August?? Everything is blacked out.,2015-02-18 20:51:06 -0800,39.1636197922202,-120.051690635483 5.6827013295641E+017,positive,0.6354,,,United,travelwithMKJ,0,@united did I win :),2015-02-18 20:45:32 -0800,36.2543630975693,-119.731222623905 5.68269181394817E+017,negative,0.6267,Flight Booking Problems,0.6267,United,ImmaMarksThat,0,@united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?,2015-02-18 20:41:45 -0800,36.4295959000135,-119.407136436734 5.68268831228965E+017,negative,0.6598,Customer Service Issue,0.3608,United,spoditrice7,0,@united I have submitted my complaint. I need to be compensated. How long will this take?,2015-02-18 20:40:21 -0800,39.3622023016613,-119.880799335242 5.68267340405543E+017,neutral,0.6825,,0,United,DominikZmuda,0,@united any info on delays at SFO tomorrow due to low clouds?,2015-02-18 20:34:26 -0800,35.4515598338816,-119.270501374775 5.68266890499346E+017,negative,1,Bad Flight,0.6927,United,marylkrupa,1,"@united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!",2015-02-18 20:32:39 -0800,35.1148709372432,-120.713113421463 5.68266347450274E+017,positive,1,,,United,ccappas123,0,@united flight to RSW tonight -me & twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!!,2015-02-18 20:30:29 -0800,37.4158412625563,-119.760522568384 5.68265475114664E+017,negative,1,Late Flight,0.6749,United,grath57,0,@united My flying United is over...sorry. The Captain still had 20 minutes of pre-flight preparations to make while we sat with no air!,2015-02-18 20:27:01 -0800,38.2420072294817,-119.932223116845 5.68264441906618E+017,neutral,0.7168,,,United,vasm21,0,@united thanks,2015-02-18 20:22:55 -0800,38.4797674242858,-118.939382530526 5.68264293478744E+017,positive,0.6246,,,United,laboyd99,0,"@united yes, Thx! At 10:35 (landed at 9:20).",2015-02-18 20:22:20 -0800,37.837273543887,-119.198548094997 5.68263079789609E+017,negative,0.6328,Flight Booking Problems,0.324,United,marccabi,0,@united get a clue. I am a 1K/2mm miler and that is the response you give?,2015-02-18 20:17:30 -0800,36.5664934482694,-118.94897824695 5.6826269412334E+017,negative,1,Bad Flight,0.7017,United,marccabi,0,@united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi,2015-02-18 20:15:58 -0800,35.7794224182013,-119.221945240189 5.68262481698804E+017,neutral,0.3512,,0,United,santiagopinzong,0,"@united we finally just arrive to Bogota, good but long flight!!",2015-02-18 20:15:08 -0800,39.1376469818738,-119.028064002125 5.68261238444167E+017,negative,1,Lost Luggage,1,United,lu0ng,0,@united it's not there we tried. It's already here in cancun just no one has delivered it,2015-02-18 20:10:11 -0800,33.302866369563,-119.138516249057 5.6826117261022E+017,negative,1,Customer Service Issue,0.6526,United,Atrain_8,2,"@united what you did was illegal and a breach of contract. I will be in touch but not through your ""customer feedback""",2015-02-18 20:09:55 -0800,41.5680038608284,-118.096964195483 5.68260084230455E+017,negative,1,Customer Service Issue,0.6848,United,Belendelcanto,0,@united its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru,2015-02-18 20:05:36 -0800,38.3771470965975,-119.016779103647 5.68259835474678E+017,negative,1,Customer Service Issue,1,United,Belendelcanto,0,@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable,2015-02-18 20:04:37 -0800,36.4759559234529,-118.91522485634 5.68259593773519E+017,neutral,1,,,United,Austin_Dillman,0,@united Want to make my day? :) Friend is Premier & I should be soon. Any chance you can upgrade our two 10 hr leg of flights to ecom plus?,2015-02-18 20:03:39 -0800,35.7955316927875,-120.088529351201 5.68258906159501E+017,negative,1,Can't Tell,0.3444,United,MEGHANson,0,@united please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline,2015-02-18 20:00:55 -0800,38.3241951299566,-118.682603935984 5.68258846235316E+017,negative,1,Customer Service Issue,1,United,themkhiggy,0,@united nothing else from you ^GJ? Where is your customer service?,2015-02-18 20:00:41 -0800,39.2574330875824,-119.593407447202 5.68258545772335E+017,neutral,0.6538,,0,United,140JustinC,0,@united that's of course in lax,2015-02-18 19:59:29 -0800,36.9829161507386,-119.710979225465 5.6825738940271E+017,neutral,1,,,United,140JustinC,0,@united ok thanks! Where are you counters located? And how Late Flight are they open?,2015-02-18 19:54:54 -0800,36.4351759973067,-119.936084811627 5.68256563829293E+017,negative,1,Can't Tell,0.3512,United,themkhiggy,0,"@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation.",2015-02-18 19:51:37 -0800,36.4167685253579,-119.684897552545 5.68255550070362E+017,negative,1,Can't Tell,0.6726,United,Belendelcanto,0,@united my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!!,2015-02-18 19:47:35 -0800,34.6539824799755,-119.241902635021 5.68254094739149E+017,negative,1,Lost Luggage,1,United,lu0ng,0,"@united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM",2015-02-18 19:41:48 -0800,33.1405755604498,-118.86736462199 5.68252997886546E+017,negative,1,Bad Flight,0.6335,United,themkhiggy,0,@united then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace,2015-02-18 19:37:26 -0800,37.7109528303217,-118.472908360729 5.68252909231739E+017,negative,1,Bad Flight,0.6806,United,critic,0,"@united @christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait.",2015-02-18 19:37:05 -0800,38.464300723955,-118.964171431651 5.68252805036638E+017,negative,1,Flight Attendant Complaints,0.3459,United,themkhiggy,0,@United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way...,2015-02-18 19:36:41 -0800,40.9257430232356,-120.14650104368 5.68252787756302E+017,negative,1,Late Flight,1,United,Belendelcanto,0,@united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary,2015-02-18 19:36:36 -0800,38.5548805018844,-118.754770245435 5.68250452057428E+017,negative,1,Cancelled Flight,1,United,_saranguyen,0,@united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.,2015-02-18 19:27:20 -0800,39.5071235196965,-120.120451450085 5.68250159689114E+017,negative,1,Customer Service Issue,1,United,vina_love,0,@united & I've been hung up on twice by your staff. So upset right now,2015-02-18 19:26:10 -0800,39.2818842932395,-119.528046871536 5.68250065845944E+017,neutral,1,,,United,Belendelcanto,0,@united DCA-EWR Flight #4372,2015-02-18 19:25:47 -0800,35.7832660112772,-120.025813294697 5.68250000028926E+017,negative,1,Lost Luggage,0.3608,United,laboyd99,0,"@united 2 hour flight from FLL to Ewr, 1242, now waiting 1 hour plus for bags, no sign yet. What gives????",2015-02-18 19:25:32 -0800,36.4642993535572,-119.297431220521 5.68249421877654E+017,negative,1,Customer Service Issue,0.6292,United,simplyweber,1,@united was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!!,2015-02-18 19:23:14 -0800,34.4279852960269,-119.175579546449 5.68249367590769E+017,neutral,0.6889,,0,United,140JustinC,0,@united any chance you could look into my problem from earlier?,2015-02-18 19:23:01 -0800,34.8389033155603,-119.00079554208 5.6824913232377E+017,negative,1,Lost Luggage,1,United,vina_love,0,@united this is despicable I spoke to many diff people & everyone is telling me something different I have a claim no. I need my bag now,2015-02-18 19:22:05 -0800,35.0814819548402,-119.341539918852 5.68248950450311E+017,negative,1,Bad Flight,0.7124,United,jjpd5,0,@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.,2015-02-18 19:21:21 -0800,36.5287062465212,-119.584922787464 5.68248416418927E+017,negative,0.6899,Can't Tell,0.3798,United,caitieamanda,0,"@united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!",2015-02-18 19:19:14 -0800,42.1121342495592,-118.143355780864 5.6824824556397E+017,positive,0.6559,,,United,caitieamanda,0,@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!,2015-02-18 19:18:33 -0800,37.4221126907161,-119.747969241262 5.68248180057326E+017,neutral,1,,,United,MarshBrentnall,0,@united can you please tell me where United flies to from Sydney Australia - pref Asia Pac or US as I have a voucher to redeem.,2015-02-18 19:18:18 -0800,35.3734483148042,-119.329131798944 5.68246093856641E+017,negative,1,Bad Flight,0.3365,United,Atrain_8,3,"@united you can't claim ""weather"" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't",2015-02-18 19:10:00 -0800,35.0838848633932,-119.258425690827 5.68244663154393E+017,negative,1,Can't Tell,0.6458,United,Atrain_8,3,"@united you're missin the point! There was no ""weather"". You're lying! Seats was broken. But u claim ""weather"" to get out of hotels. Classy",2015-02-18 19:04:19 -0800,36.661332814507,-119.780213141793 5.68243964983308E+017,negative,1,Late Flight,1,United,markymark928,1,@united are you trying to break a world record for most delayed flights in a year?,2015-02-18 19:01:33 -0800,36.9768218037054,-119.33177757206 5.68241367396192E+017,neutral,1,,,United,STLStude,0,@united I have flights that don't appear to have been applied to my MileagePlus account. Can you help?,2015-02-18 18:51:14 -0800,36.4849972700253,-119.464522253705 5.68240029413163E+017,neutral,1,,,United,MichHardyTV,0,"@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!",2015-02-18 18:45:55 -0800,35.8703682617078,-118.836044580102 5.68239444500865E+017,positive,1,,,United,MikeFromRBLX,0,"@united Okay, thank you for your help :)",2015-02-18 18:43:35 -0800,35.8879524363356,-119.02848386941 5.68238725626356E+017,negative,1,Late Flight,1,United,vassko,0,@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain,2015-02-18 18:40:44 -0800,38.6248371145137,-118.816260610841 5.68238227791823E+017,positive,1,,,United,froyomama,0,@united thanks,2015-02-18 18:38:45 -0800,36.1698132929178,-119.417083373685 5.68237684277142E+017,negative,1,Late Flight,1,United,themkhiggy,0,@united I bet @SouthwestAir doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time,2015-02-18 18:36:35 -0800,38.4450082042101,-119.730893008459 5.6823765460668E+017,positive,0.6667,,,United,travel_today,0,"@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1",2015-02-18 18:36:28 -0800,35.1850597097393,-120.140709546732 5.68237611208319E+017,neutral,0.657,,0,United,doug_kurtz,0,@United should find a way to distinguish boarding of premier members and credit card holders. Group 2 is too big!,2015-02-18 18:36:18 -0800,37.9662142132787,-119.641057238523 5.6823669139728E+017,negative,0.6436,Flight Booking Problems,0.3445,United,theLOdown94,0,@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number,2015-02-18 18:32:39 -0800,37.0622325946768,-120.127345556634 5.68236000390083E+017,neutral,0.6529,,0,United,140JustinC,0,@united was in the air. Just DMd you,2015-02-18 18:29:54 -0800,41.5343131840452,-119.686045821044 5.68234955672695E+017,negative,1,Can't Tell,0.6702,United,jbeddigs,1,@united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me,2015-02-18 18:25:45 -0800,35.8484559309382,-118.964585928241 5.68234670166569E+017,negative,0.6838,Lost Luggage,0.3419,United,vina_love,0,@united yes I have,2015-02-18 18:24:37 -0800,40.9664099552993,-120.148672516615 5.68234631465734E+017,negative,1,Customer Service Issue,1,United,ravlitcofsky,0,@united #CustomerService #fail long time flyer switching airlines #frustrated,2015-02-18 18:24:28 -0800,38.3107194473095,-120.362612596631 5.68233965800305E+017,positive,1,,,United,elisanader,0,"@united okay - thanks for your help, JT! I appreciate your time!",2015-02-18 18:21:49 -0800,38.6674135685631,-119.421710120275 5.68233193738019E+017,negative,0.664,Can't Tell,0.664,United,SergioESalas,0,@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech,2015-02-18 18:18:45 -0800,32.2901962935356,-119.765430027911 5.68232723170484E+017,negative,0.6633,Cancelled Flight,0.3367,United,ousoonerfanatic,0,@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail,2015-02-18 18:16:53 -0800,36.4388561700031,-118.903768592875 5.68231742449922E+017,negative,1,Customer Service Issue,1,United,TheMouthLAKings,0,@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.,2015-02-18 18:12:59 -0800,35.7121436928999,-120.028600805001 5.68231586585551E+017,positive,1,,,United,gasbabe,0,"@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails",2015-02-18 18:12:22 -0800,37.9274079236005,-119.112590150572 5.68231529823891E+017,positive,1,,,United,pnjarich,0,"@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here.",2015-02-18 18:12:08 -0800,35.7920539407384,-119.636738125346 5.682307677148E+017,neutral,0.6383,,,United,ghidinelli,0,@united sprinted from C concourse to E and just made it. Coughed up a lung in the process but am now in CLT! Tnx!,2015-02-18 18:09:06 -0800,34.7368526719485,-119.658210457877 5.68230620595417E+017,neutral,1,,,United,Sophia_Goulet,0,@united hey! think someone could meet me with my book when I arrive at @loganairports at 10:30? It's yes please #amypoehler. Oscar took it.,2015-02-18 18:08:31 -0800,37.1019375316698,-119.564285644569 5.6822903265271E+017,neutral,0.6405,,0,United,mwbotelho,0,"@united Hopefully They will give me a feedback, bafore my flight...",2015-02-18 18:02:13 -0800,37.5569622190623,-119.469558862783 5.68228749696578E+017,positive,1,,,United,agolod13,0,"@united Very good flight, thank you!",2015-02-18 18:01:05 -0800,35.6738456536974,-120.627219696321 5.68228505160434E+017,negative,1,Customer Service Issue,1,United,froyomama,0,@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.,2015-02-18 18:00:07 -0800,36.3848601809326,-119.876377940532 5.68228257037857E+017,negative,0.6304,Customer Service Issue,0.6304,United,sjking2000,0,@united I'm asking if you can simplify the communications- thx,2015-02-18 17:59:08 -0800,36.7709732582477,-119.662579161624 5.68228124263125E+017,positive,1,,,United,john_escreet,0,"@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!",2015-02-18 17:58:36 -0800,38.7351828904868,-119.389179750456 5.68226940139782E+017,negative,1,Lost Luggage,1,United,skyjumper77,0,@United OMG WHERE IS MY BAG??? YYZUA70435 - enough with the shenanigans already. It's getting real old real quick!!,2015-02-18 17:53:54 -0800,37.859509831387,-118.857364396731 5.68226026209342E+017,neutral,1,,,United,lorenzosimpson,0,@united i now see it's 72 hours. Thanks,2015-02-18 17:50:16 -0800,35.9474983592092,-120.1426782819 5.68225650760413E+017,neutral,0.672,,0,United,HelacoHLC,0,@united We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3)Thanks,2015-02-18 17:48:46 -0800,36.7043806220897,-119.279870101975 5.68225310753354E+017,neutral,0.699,,,United,georgetietjen,0,"@united @staralliance Very nice at LHR, congrats, but I'm sticking with AA/#BA. @AmericanAir @British_Airways",2015-02-18 17:47:25 -0800,36.5828274039427,-119.862900044391 5.68224469480833E+017,negative,0.6634,Flight Booking Problems,0.3366,United,lorenzosimpson,0,@united how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..,2015-02-18 17:44:05 -0800,35.9763721097768,-119.661294203187 5.68223557806916E+017,negative,0.6538,Late Flight,0.3336,United,patrick_maness,0,@united Please stall flight 1535 out of ORD. I have to get to SNA tonight.,2015-02-18 17:40:27 -0800,35.1074004188566,-119.740048075796 5.68221167288345E+017,positive,1,,,United,TheVeganRD,0,"@united Thanks, I will!",2015-02-18 17:30:57 -0800,39.5513882382351,-119.252816525902 5.68218887973704E+017,negative,0.7118,longlines,0.3667,United,KevinLarke,0,@united can you get a gate for UA4727? Turrible.,2015-02-18 17:21:54 -0800,36.2887087965343,-119.25042311907 5.68217863611404E+017,negative,1,Lost Luggage,0.6485,United,theLOdown94,0,@united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating,2015-02-18 17:17:50 -0800,38.6918883709392,-119.289648379578 5.68217304259011E+017,neutral,0.6416,,0,United,GaryMartinNYC,0,@united Flight 280,2015-02-18 17:15:36 -0800,33.5132849182321,-120.249758455207 5.68217301243134E+017,neutral,0.6452,,,United,DontenPhoto,0,@united Flight 1640 (N33289) arrives at @FlyTPA following flight from @iah http://t.co/RvCDA2nnme,2015-02-18 17:15:36 -0800,37.8078539116763,-119.15640870188 5.68215213620638E+017,positive,1,,,United,bryce_carey,0,@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon,2015-02-18 17:07:18 -0800,37.8808583238233,-118.960331148784 5.68215154569167E+017,positive,1,,,United,RobandMeg,0,"@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!",2015-02-18 17:07:04 -0800,38.1314225856047,-120.007665266465 5.68215031608816E+017,positive,1,,,United,confox77,0,@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!,2015-02-18 17:06:35 -0800,38.707344365982,-119.04443721225 5.68215000306725E+017,neutral,0.6827,,0,United,misslindahong,0,"@united yes, you can. I will DM.",2015-02-18 17:06:27 -0800,36.9043680505465,-118.710377696738 5.68214796514005E+017,positive,0.6364,,0,United,DexterBerkeley,0,"@united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)",2015-02-18 17:05:39 -0800,38.3427743475925,-119.50065910082 5.68213785426727E+017,negative,1,Customer Service Issue,1,United,jamieduchess,1,@united I mean is there a real live person somewhere I can go and speak to at Newark post security?,2015-02-18 17:01:38 -0800,39.9321587968709,-120.251295515176 5.68212521657737E+017,neutral,1,,,United,JRamosGonzalez,0,@united hi! I just bought a flight with united through ebokeers from Paris to Miami. Do I have any chance to check that everything is ok?,2015-02-18 16:56:36 -0800,37.6235023040582,-119.979809363516 5.68210978447323E+017,neutral,0.6497,,,United,OldChickSprints,0,"@united no worries, I think it’s under control. (the emails are keeping me informed)",2015-02-18 16:50:28 -0800,36.3185833538689,-119.72995688433 5.68210563991364E+017,negative,0.6737,Can't Tell,0.6737,United,questions_faith,0,@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed,2015-02-18 16:48:49 -0800,36.7239286482627,-120.497228431316 5.68210483959837E+017,neutral,1,,,United,MichaelRConroy,0,@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.,2015-02-18 16:48:30 -0800,38.7648792008675,-119.249169956577 5.68207908057567E+017,neutral,1,,,United,stylistadvocate,0,@united what happened to flight status map? It was so cool..,2015-02-18 16:38:16 -0800,34.2787106607187,-119.550680532238 5.68206570540163E+017,negative,0.663,Bad Flight,0.663,United,Lindsey_Brunell,0,@united plz don't advertise wifi if it's not gonna work thanks #worstflightever,2015-02-18 16:32:57 -0800,35.7870563446922,-119.990447613679 5.68206538147365E+017,neutral,1,,,United,Miki_Palich,0,@united Hi guys. I submitted a request for ticket/hotel reimbursement for a delayed/over night stay coming back from the Dominican. Help?,2015-02-18 16:32:50 -0800,39.3745899147302,-118.635998641655 5.68206350804771E+017,negative,1,Customer Service Issue,0.3461,United,frannie_ryan,0,"@united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times.",2015-02-18 16:32:05 -0800,41.3868014191061,-119.261850334748 5.68206092599218E+017,neutral,0.6923,,0,United,jamieduchess,0,"@united yes, I want to complain. Your coworker was neither. Is there a customer service point airside?",2015-02-18 16:31:03 -0800,38.0281576730599,-119.041982361678 5.68205117368836E+017,negative,1,Can't Tell,0.6647,United,havecl,1,@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.,2015-02-18 16:27:11 -0800,35.8222125125225,-119.519469273236 5.68204808122974E+017,negative,1,Lost Luggage,1,United,vina_love,0,@united hello. I'm overseas & my bag is lost. I can't call customer service but can you help me?,2015-02-18 16:25:57 -0800,37.2139346931026,-118.427442125966 5.68204231271797E+017,positive,0.6753,,,United,RobandMeg,0,"@united landing in anchorage, then on our way to fairbanks! http://t.co/FjkvQMbmaS",2015-02-18 16:23:40 -0800,39.5491396116205,-119.061718856283 5.68204182676578E+017,negative,1,Can't Tell,1,United,ItsAaronChriz,0,@united I knew I should've flew @VirginAmerica lol,2015-02-18 16:23:28 -0800,36.4140269079531,-120.15873460537 5.68204138091307E+017,negative,1,Bad Flight,0.6987,United,JustOGG,0,"@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?",2015-02-18 16:23:17 -0800,38.33911953501,-118.836524740655 5.68204042964333E+017,positive,0.653,,,United,parryaftab,0,@united thnx,2015-02-18 16:22:55 -0800,36.9723692101852,-120.113248275292 5.68203839242764E+017,positive,1,,,United,Joshua_Redman,0,"@united I will admit, you've been rather good to me over the years. You've still got me hooked. (for now!) Peace.",2015-02-18 16:22:06 -0800,36.9435195964784,-119.170019517598 5.68203785996263E+017,positive,0.6525,,,United,mfcompany,0,@united it's kinda funny. No worries.,2015-02-18 16:21:53 -0800,39.0646350984559,-119.304876678384 5.68203369053078E+017,negative,1,Flight Attendant Complaints,0.3441,United,thisismattuk,0,@united My feedback and concerns via your site aren’t going to improve my poor airport experiences.,2015-02-18 16:20:14 -0800,34.0969078776079,-120.529499324158 5.68202174917976E+017,negative,1,Customer Service Issue,0.6531,United,jamieduchess,0,@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!,2015-02-18 16:15:29 -0800,36.7071382902516,-119.727431591403 5.68201465958773E+017,positive,0.6667,,0,United,taylreduarte,0,@united great. Looking forward to your response to my DM then,2015-02-18 16:12:40 -0800,36.1799840770784,-119.756425774074 5.68200385849995E+017,negative,0.3546,Late Flight,0.3546,United,OneKLutzyNinja,0,"@united It was quite enjoyable. 😊 Except now he's stuck on the runway in Houston. 😕",2015-02-18 16:08:23 -0800,39.1298393041894,-118.496905270491 5.68199122903294E+017,positive,0.6737,,0,United,promostuff4u,0,@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville,2015-02-18 16:03:22 -0800,37.7100507922639,-120.071930410577 5.68198349393768E+017,positive,1,,,United,jasemccarty,0,"@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated.",2015-02-18 16:00:17 -0800,38.9578276962413,-119.991789580483 5.68195829238006E+017,negative,0.6556,Bad Flight,0.3333,United,JaimeAlexis,0,"@united makes total sense, except flight wasn't full :) I've got empty seats around me & overheads were more than half open when I boarded.",2015-02-18 15:50:16 -0800,37.6517189300023,-119.874533215221 5.68195153464144E+017,neutral,0.6655,,0,United,ItsAaronChriz,0,"“@united: @ItsAaronChriz Sorry to hear about your flight. Do you need help reFlight Booking Problems?” 👎",2015-02-18 15:47:35 -0800,37.3594855665312,-118.933540940191 5.68194770524221E+017,negative,0.6855,Can't Tell,0.346,United,questions_faith,0,@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.,2015-02-18 15:46:04 -0800,39.136129393428,-118.096578432311 5.68194744574214E+017,neutral,1,,,United,MikeFromRBLX,0,"@united Alright, thank you. Is there a page that says the routes you have for each aircraft? Specifically the 787.",2015-02-18 15:45:58 -0800,38.3155926888534,-118.85298478423 5.68193817943257E+017,negative,1,Cancelled Flight,0.6701,United,questions_faith,0,"@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ",2015-02-18 15:42:17 -0800,39.7572707255604,-118.812666332929 5.68192567348605E+017,negative,1,Customer Service Issue,1,United,havecl,0,@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail,2015-02-18 15:37:19 -0800,37.1689905368205,-119.071705005812 5.68192024026997E+017,neutral,0.6484,,,United,bethanycknowles,0,@united I just sent a long note with some suggestions. Thanks for getting back to me.,2015-02-18 15:35:09 -0800,37.6233362629129,-118.746955575113 5.68191963838747E+017,neutral,1,,,United,ghidinelli,0,@united there are at least 3 of us on UA1564 at ORD waiting to deplane to catch UA4232 to CLT. Any chance of waiting to last second for us?,2015-02-18 15:34:55 -0800,34.9768868643832,-119.668902129102 5.68191654986793E+017,positive,1,,,United,parryaftab,0,@united @parryaftab done thnx,2015-02-18 15:33:41 -0800,35.3917280420264,-119.245527892197 5.68191336764949E+017,negative,1,Customer Service Issue,0.6966,United,herestorian,0,"@united, I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD",2015-02-18 15:32:25 -0800,34.3802785634764,-119.533628845229 5.68190725319311E+017,negative,0.6534,Late Flight,0.6534,United,jasemccarty,0,"@united gotta love giving up 1st class upgrade b/c flight delayed, to get another flight (also delayed) just to ensure I make my connection.",2015-02-18 15:30:00 -0800,37.4687708644187,-119.499570786136 5.6819027699014E+017,neutral,1,,,United,vasm21,0,@united PTY to PIT via IAH,2015-02-18 15:28:13 -0800,37.501612150933,-119.172229194646 5.6818994941517E+017,negative,1,Lost Luggage,1,United,mtezna,0,"@united Not sure what happened @ MSP yesterday, but VERY UNHAPPY my bag was not only delayed, but sat at MSP for 8 hrs b4 delivery @ 2:30 am",2015-02-18 15:26:55 -0800,33.8400851306326,-119.62110123025 5.68189520992199E+017,neutral,1,,,United,ianvalentine,0,@united Is it possible to redeem miles for one part of a round trip itinerary without having to book two separate reservations?,2015-02-18 15:25:12 -0800,39.1827731233312,-118.815849696427 5.6818943020213E+017,negative,0.6632,Can't Tell,0.6632,United,thekulway,0,@united I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better....,2015-02-18 15:24:51 -0800,33.9134945899336,-119.694601448266 5.68189390444311E+017,neutral,0.6413,,,United,jesisforlovers,0,@united sent,2015-02-18 15:24:41 -0800,37.195952399203,-120.338464321679 5.68188415524643E+017,negative,1,Late Flight,0.6733,United,kristen_19,0,@united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good,2015-02-18 15:20:49 -0800,39.0362151849623,-119.132079321452 5.68188203397575E+017,positive,0.3626,,0,United,jjirsa,0,"@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic.",2015-02-18 15:19:58 -0800,38.0990366810334,-119.051165927014 5.68187636449473E+017,negative,1,Late Flight,1,United,kristen_19,0,"@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy",2015-02-18 15:17:43 -0800,33.0959528752982,-119.620356370241 5.68186803930464E+017,positive,0.6889,,0,United,santiagopinzong,0,"@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family",2015-02-18 15:14:25 -0800,38.3972070163441,-119.972856217489 5.68186573965173E+017,negative,1,Lost Luggage,0.6606,United,Dayrean,0,@united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...,2015-02-18 15:13:30 -0800,39.0935270443101,-119.355482665015 5.68186071114252E+017,positive,0.7076,,0,United,officialpcoops,0,@united have reported it. Still in Istanbul at the moment apparently. On the other plane haha. Hats off to the pilot!,2015-02-18 15:11:30 -0800,32.365571204872,-118.56827251152 5.68186047659508E+017,neutral,0.6465,,0,United,scofro14,0,"@united, Understandable. I did try Flight Booking Problems several times for 2 passengers & got the messages I mentioned before. As for the agents price???",2015-02-18 15:11:24 -0800,36.557588556573,-120.660403854727 5.68185516971205E+017,positive,1,,,United,od2be2003,0,"@united hey awesome! Thanks for the reply, will be filling the form out! @AmericanAir",2015-02-18 15:09:18 -0800,35.2232856125819,-120.37443743935 5.68185339245756E+017,negative,0.6309,Flight Booking Problems,0.3251,United,parryaftab,0,@united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help,2015-02-18 15:08:35 -0800,36.8663356419533,-119.500964609293 5.68185323668292E+017,negative,1,Lost Luggage,0.6783,United,Dayrean,0,@united correct date is 2/11/15!,2015-02-18 15:08:32 -0800,35.0846627663581,-119.528536885229 5.68184886051389E+017,negative,1,Customer Service Issue,0.69,United,DCconnick,0,@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?,2015-02-18 15:06:47 -0800,37.8217294968227,-119.674207244753 5.68184857538499E+017,negative,0.7171,Lost Luggage,0.7171,United,Dayrean,0,@united a report was filed with the airport police on 11th and 12th February-I have the police case number if required,2015-02-18 15:06:41 -0800,36.7924064380554,-119.992772872896 5.68184231819481E+017,negative,1,Customer Service Issue,0.684,United,geekydewd,0,"@united can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats.",2015-02-18 15:04:11 -0800,38.8559139473755,-119.305583079282 5.68183699658945E+017,negative,1,Lost Luggage,0.3366,United,Dayrean,0,@united the supervisor on situation- Stacey took all our details-no claim number given to us,2015-02-18 15:02:04 -0800,37.4194557165929,-119.033702572371 5.68183509577126E+017,negative,1,Late Flight,1,United,MattEngelbrecht,0,@united 1 hour since boarding began and we're still sitting at the gate. #UA507,2015-02-18 15:01:19 -0800,35.4682100134878,-120.270489568312 5.68183502161744E+017,negative,1,Late Flight,1,United,frannie_ryan,0,@united Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight & insufficient ground crew to handle,2015-02-18 15:01:17 -0800,36.1863202019518,-119.39957075001 5.68181167054197E+017,negative,1,Bad Flight,0.3434,United,christinebpc,0,@united took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs,2015-02-18 14:52:01 -0800,37.148669308103,-119.660110463818 5.68180799838802E+017,positive,0.6617,,,United,AlexSenchak,0,"@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)",2015-02-18 14:50:33 -0800,36.6556371707848,-119.021515689009 5.68180768804979E+017,negative,0.6842,Late Flight,0.6842,United,gailmmath,0,"@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11",2015-02-18 14:50:26 -0800,34.697682180702,-119.756547008048 5.68180525644399E+017,negative,1,Bad Flight,1,United,santiagopinzong,0,"@united #1007 Houston-Bogota with an engine problem, mechanics trying to ""fix"" the problem, safety first, better to change the plane",2015-02-18 14:49:28 -0800,38.8275841700582,-118.929571778947 5.68179591480812E+017,negative,0.6598,Flight Attendant Complaints,0.3608,United,AlexSenchak,0,@united thanks! Makes sense. Just annoying that it can't be determined better.,2015-02-18 14:45:45 -0800,40.3341282849835,-119.322520304785 5.68179117851578E+017,neutral,0.6593,,0,United,GeorgeMcflyOG,0,@united patiently drinking and tweeting about my experience,2015-02-18 14:43:52 -0800,37.9968137206435,-118.866510214867 5.6817894658558E+017,negative,1,Can't Tell,0.6739,United,GeorgeMcflyOG,0,@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline,2015-02-18 14:43:11 -0800,35.3109010384635,-119.581858520467 5.68178665189712E+017,negative,1,Cancelled Flight,1,United,GeorgeMcflyOG,0,@united idea: if u don't want us to be frustrated don't Cancelled Flight flights because your crew overflowed a toilet. Get a plumber,2015-02-18 14:42:04 -0800,33.5574195909718,-119.299685807185 5.68178240101192E+017,negative,1,Late Flight,1,United,GeorgeMcflyOG,0,@united I will be patient in my luxurious middle seat on my next delayed flight,2015-02-18 14:40:23 -0800,36.1844535329182,-119.479182905735 5.68177910101746E+017,negative,0.6678,Flight Booking Problems,0.3381,United,GeorgeMcflyOG,0,@united I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07,2015-02-18 14:39:04 -0800,37.8220372788508,-118.44375647768 5.68177609281896E+017,negative,0.6667,Lost Luggage,0.6667,United,Dayrean,0,@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport,2015-02-18 14:37:52 -0800,36.7188110251443,-119.473022984339 5.6817752132751E+017,negative,1,Customer Service Issue,0.65,United,GeorgeMcflyOG,0,@united be patient while I let this string of tweets go out showing people you are bad at your business,2015-02-18 14:37:31 -0800,35.3625849463441,-119.4394451379 5.68177321724621E+017,negative,1,Cancelled Flight,0.6629,United,GeorgeMcflyOG,0,@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine,2015-02-18 14:36:44 -0800,40.5663482030115,-119.393216133357 5.68176925845238E+017,neutral,1,,,United,sdgarguilo,0,"@united's in-flight promo on their TV's includes Brian Williams. Tough to edit that quickly. Not a complaint, just an observation.",2015-02-18 14:35:09 -0800,36.6358791094963,-119.522409895672 5.68176902801736E+017,negative,1,Can't Tell,0.7021,United,frqnttraveler,1,@united thanks I'll fill out the form that no one reads or responds to.,2015-02-18 14:35:04 -0800,35.413889908353,-118.698584331853 5.6817686215911E+017,negative,1,Cancelled Flight,1,United,GeorgeMcflyOG,0,@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on,2015-02-18 14:34:54 -0800,36.6858650845922,-119.511071255595 5.68176078595985E+017,negative,1,Customer Service Issue,1,United,Astonvillausa,0,"@united sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to....",2015-02-18 14:31:47 -0800,38.9979275292296,-118.610926727089 5.68174139531514E+017,positive,0.6769,,,United,DCconnick,0,@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.,2015-02-18 14:24:05 -0800,33.4139957132967,-119.714838486244 5.68173937714028E+017,negative,1,Late Flight,0.6778,United,shikai590,0,@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?,2015-02-18 14:23:17 -0800,35.6755941424527,-120.209907711878 5.68172170569888E+017,neutral,1,,,United,MikeFromRBLX,0,@united How many 787s do you currently operate and what other aircraft do you operate?,2015-02-18 14:16:16 -0800,39.5921810520007,-119.781759536462 5.68170840174539E+017,negative,1,Customer Service Issue,0.6752,United,qlyss8,0,"“@united: @qlyss8 We don't want our customers to be frustrated. Thank you for your patience. ^JT” A lovely sentiment, but not a $180 one.",2015-02-18 14:10:59 -0800,36.8568179355438,-119.960667757443 5.68170564289868E+017,negative,1,Customer Service Issue,0.6518,United,sjking2000,0,@united 4 different departure / arrival updates for UA304??? In 1hr. Please!,2015-02-18 14:09:53 -0800,35.8470602799158,-119.163551489414 5.68170405552206E+017,negative,0.7047,Bad Flight,0.7047,United,christinebpc,0,@united nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad...,2015-02-18 14:09:15 -0800,39.2125472570056,-119.846486105679 5.6817019843346E+017,negative,1,Can't Tell,1,United,bethanycknowles,0,"@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?",2015-02-18 14:08:26 -0800,38.4994613854952,-118.950266820839 5.68168661732725E+017,positive,1,,,United,qlyss8,0,"@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough",2015-02-18 14:02:19 -0800,36.7443380059799,-118.817214295799 5.68168460468896E+017,positive,1,,,United,ToddWalsh,0,@united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well.,2015-02-18 14:01:31 -0800,38.266944500239,-118.481257652909 5.68167900919382E+017,negative,0.6871,Can't Tell,0.3552,United,trueceltsfan,0,@united - my son left his tablet on plane. Am out of country and can not call easily. Is there an email to contact?,2015-02-18 13:59:18 -0800,36.0816905916314,-119.913548326371 5.6816640324685E+017,negative,1,Customer Service Issue,0.6639,United,JTMacrizzle,0,"I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united",2015-02-18 13:53:21 -0800,37.1072197677316,-118.735142012793 5.6816619575883E+017,negative,1,Customer Service Issue,0.6861,United,ptau,0,@united all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. & ill be driving there not flying,2015-02-18 13:52:31 -0800,37.434615847364,-119.055620455049 5.68166099184783E+017,negative,0.6632,Lost Luggage,0.6632,United,ASID_CEO,0,"@united yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed.",2015-02-18 13:52:08 -0800,35.1937981908203,-119.447831868241 5.6816605462467E+017,negative,1,Cancelled Flight,0.6677,United,GeorgeMcflyOG,0,@united thanks for not letting me switch flights Bc I had a checked bag then Cancelled Flighting my flight forcing me to take another 3 hrs Late Flightr!,2015-02-18 13:51:58 -0800,36.8086925847208,-119.561245538928 5.68166027726434E+017,positive,1,,,United,willyvideo,0,@united thank you! Love united!! Have 4 flights today!,2015-02-18 13:51:51 -0800,35.5270871418104,-119.723468731602 5.68165907975053E+017,positive,1,,,United,kklausser,0,"@united Just did, thanks for checking! :)",2015-02-18 13:51:23 -0800,35.0190284095607,-119.823332157491 5.68165349004317E+017,negative,1,Cancelled Flight,1,United,qlyss8,0,@united just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you,2015-02-18 13:49:09 -0800,36.8760030253246,-118.778325849996 5.68165339290169E+017,negative,1,Lost Luggage,1,United,caitieamanda,0,"@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there.",2015-02-18 13:49:07 -0800,35.4027726385276,-119.44253569368 5.68164374248067E+017,negative,1,Can't Tell,1,United,OldMarks,1,@united this may be the last time I fly your airline.,2015-02-18 13:45:17 -0800,36.4723529974939,-119.413472637025 5.6816416509071E+017,negative,1,Flight Attendant Complaints,0.6495,United,DaveGraf1965,1,"@united Is your company motto: ""I do not care!!!"" I heard several times from your employees to your clients in the past week."" #idonotcare",2015-02-18 13:44:27 -0800,35.476496535326,-119.510342449715 5.681624098374E+017,negative,1,Flight Attendant Complaints,0.655,United,fatihguvenen,0,@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.,2015-02-18 13:37:29 -0800,38.5793496572422,-119.976456257911 5.68161901089133E+017,negative,1,Flight Attendant Complaints,0.3556,United,dbmain,1,"@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back. UA3466",2015-02-18 13:35:27 -0800,39.0243509920001,-119.119017938694 5.68161023091478E+017,positive,1,,,United,quade181,0,@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!,2015-02-18 13:31:58 -0800,38.9437488191569,-119.999023077639 5.68159685238329E+017,negative,1,Late Flight,0.3478,United,RohKapx1,0,"@united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened ""do you want to get to SF today"" #fail",2015-02-18 13:26:39 -0800,37.1173811810553,-118.748677495834 5.68159364550406E+017,negative,1,Flight Booking Problems,0.6481,United,140JustinC,0,@united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.,2015-02-18 13:25:23 -0800,35.9816572591909,-120.844921873671 5.68159085356384E+017,negative,0.6621,Lost Luggage,0.6621,United,Perisspiceladle,0,"@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- & wouldn't take away a 9year old kids bag!",2015-02-18 13:24:16 -0800,35.0084641597499,-119.809769004075 5.68158670489387E+017,positive,1,,,United,ThomasGutches,0,@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR,2015-02-18 13:22:37 -0800,34.317782188755,-119.874998209031 5.68158656522539E+017,negative,0.6735,Can't Tell,0.6735,United,qlyss8,0,"@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened",2015-02-18 13:22:34 -0800,34.5549271523132,-119.521247340071 5.68158459553714E+017,negative,1,Late Flight,1,United,Perisspiceladle,0,@united sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back!,2015-02-18 13:21:47 -0800,37.8926483874494,-118.910860896755 5.68157757406183E+017,negative,1,Late Flight,1,United,DCconnick,0,@united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay.,2015-02-18 13:18:59 -0800,39.2927430683656,-119.494527692332 5.68157451729527E+017,negative,1,Customer Service Issue,0.6803,United,HeHaithMe,1,"@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?",2015-02-18 13:17:47 -0800,41.3347100808898,-119.555062737248 5.68157049344938E+017,negative,1,Cancelled Flight,1,United,qlyss8,1,@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?,2015-02-18 13:16:11 -0800,32.5761285449469,-119.072145026172 5.68156641339806E+017,neutral,1,,,United,RhodseyM,0,@united it's operated by united as it's a heathrow-Newark flight,2015-02-18 13:14:33 -0800,35.3985646598099,-120.362500140734 5.68155450824217E+017,negative,1,Customer Service Issue,0.6225,United,zackintheusa,0,@united yes of course I have. Is this how you treat customer with no recourse?,2015-02-18 13:09:49 -0800,36.1089705964409,-119.853399189514 5.68155289146364E+017,negative,0.6639,Lost Luggage,0.3706,United,MGsoundguy,0,@united I will be stunned if my bags are in Hartford with me. The ORD ground crew only had an hour to move my bags 200 yards,2015-02-18 13:09:11 -0800,38.5038091345649,-119.170940040832 5.6815480536295E+017,negative,1,Customer Service Issue,1,United,NikoMLB,0,"@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter.",2015-02-18 13:07:16 -0800,37.3953406699552,-120.391792635146 5.68153151636767E+017,negative,1,Flight Booking Problems,0.6606,United,herestorian,0,"@united Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer.",2015-02-18 13:00:41 -0800,33.3845044295281,-118.26688377698 5.68152968257614E+017,positive,0.6771,,,United,kennykhlee,0,@united thank you!,2015-02-18 12:59:58 -0800,38.222296217325,-120.475775068414 5.68149600403661E+017,positive,0.6768,,0,United,greghei1,0,@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.,2015-02-18 12:46:35 -0800,36.7085403248897,-119.244887592059 5.68149201466618E+017,negative,1,Late Flight,1,United,JackAcree,0,@united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.,2015-02-18 12:44:59 -0800,32.3967223649024,-120.036171179272 5.68148294087479E+017,negative,1,Flight Booking Problems,0.6458,United,froyomama,0,"@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found.",2015-02-18 12:41:23 -0800,36.0242241022581,-119.24420887372 5.68148282762875E+017,negative,1,Late Flight,1,United,DCconnick,0,@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad,2015-02-18 12:41:20 -0800,36.5215029872617,-119.333943333995 5.6814825157E+017,negative,1,Bad Flight,0.3752,United,RhodseyM,0,"@united still can't dm, it's LH7631 on 21/2/15",2015-02-18 12:41:13 -0800,35.5708807819361,-119.985571713316 5.68148213418455E+017,positive,1,,,United,IrisSanchezCDE,0,@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.,2015-02-18 12:41:04 -0800,37.1651671636052,-119.012493907555 5.68148149610484E+017,negative,1,Customer Service Issue,0.6704,United,scofro14,0,"@united, I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice",2015-02-18 12:40:49 -0800,35.4360124682135,-120.062097879496 5.68147319155073E+017,negative,0.6409,Flight Booking Problems,0.6409,United,scofro14,0,"@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again",2015-02-18 12:37:31 -0800,37.3589958545949,-119.626306225758 5.681448968523E+017,negative,1,Late Flight,1,United,jesisforlovers,0,@united my cats flight was delayed 1+hour she will be arriving to Hawaii after 5 & I won't be able to pick her up until tomorrow 😭,2015-02-18 12:27:53 -0800,38.0106618645418,-119.416595225803 5.68144894964994E+017,negative,0.6368,Bad Flight,0.6368,United,ajhoekst,0,"@united I did not, my mind was on getting to the next flight.",2015-02-18 12:27:53 -0800,36.7071936294548,-119.261393664606 5.68144831496593E+017,negative,1,Lost Luggage,1,United,zackintheusa,0,@united now you've lost my bags too. At least nobody has done anything to help out. This is absurd.,2015-02-18 12:27:38 -0800,37.7375198515129,-119.850025839517 5.68144589162287E+017,negative,1,Customer Service Issue,0.3471,United,JeffPfeifer,0,@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+. Forget upgrades - just want legroom. #unitedfail,2015-02-18 12:26:40 -0800,37.613136348325,-119.322423104316 5.68143658089718E+017,negative,1,Customer Service Issue,0.352,United,herestorian,0,@united offered me a voucher to switch flights. Now voucher offer doesn’t exist & the gate agent switched me to a delayed flight!,2015-02-18 12:22:58 -0800,31.8381178624613,-118.868519074875 5.68141442951942E+017,neutral,0.672,,0,United,jordanslott,0,@united when southwest did this to us -- a mechanical problem at least they gave us round trip vouchers. Will you step up to the pLate Flight too?,2015-02-18 12:14:10 -0800,33.3217975225309,-119.782227669278 5.68141110217806E+017,negative,1,Flight Booking Problems,0.6526,United,jenny0z,0,@united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees,2015-02-18 12:12:50 -0800,37.5251277997647,-120.18443683866 5.68140850963882E+017,negative,1,Lost Luggage,0.6733,United,prof_west,0,"@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M).",2015-02-18 12:11:49 -0800,38.8157969486545,-118.682834015108 5.6814059558092E+017,negative,0.6578,Lost Luggage,0.6578,United,kennykhlee,0,@united my friend lost luggage on flight 1547. What to do?,2015-02-18 12:10:48 -0800,31.9304033597664,-119.267037353497 5.68140506116571E+017,positive,1,,,United,RhodseyM,0,"@united sweet, follow back and I'll get the dm off",2015-02-18 12:10:26 -0800,38.2654954073171,-120.285488674202 5.68138258108051E+017,neutral,0.6651,,0,United,yentruok720,0,@united my reservation were changed so that I can longer make my connecting flight. How can I change this without incurring a fee?,2015-02-18 12:01:30 -0800,36.4321275416708,-119.482082498908 5.68137238267048E+017,positive,1,,,United,chrismackwpg,0,@united all good! Next flight was a little delayed so it all worked 👍,2015-02-18 11:57:27 -0800,37.5168649352954,-119.266710621935 5.68135523530899E+017,neutral,0.6944,,0,United,Kthrngllcksn,0,@united flight 5431,2015-02-18 11:50:38 -0800,37.8635312794951,-118.49752948209 5.68134243177464E+017,negative,1,Flight Attendant Complaints,0.6559,United,RohKapx1,1,"@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience",2015-02-18 11:45:33 -0800,39.4103743889008,-119.088343661779 5.68134171761066E+017,negative,1,Flight Attendant Complaints,0.6775,United,Perisspiceladle,1,@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!,2015-02-18 11:45:16 -0800,37.8574451679315,-118.951840158986 5.68133255410672E+017,neutral,0.6701,,0,United,Boruch_1,0,@united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.,2015-02-18 11:41:38 -0800,36.181330595621,-119.608509070178 5.68132619092795E+017,negative,1,Bad Flight,0.3443,United,sasharashid,0,@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :(,2015-02-18 11:39:06 -0800,35.5006356474515,-120.385751472691 5.681321857415E+017,negative,1,Late Flight,1,United,JackAcree,0,"@united Nice ""partners"" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R",2015-02-18 11:37:23 -0800,36.7107740651924,-119.357702568064 5.68129947752993E+017,negative,1,Late Flight,1,United,jordanslott,0,@united UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies,2015-02-18 11:28:29 -0800,37.3687615339529,-118.961799295919 5.68129909408842E+017,negative,0.3654,Flight Booking Problems,0.3654,United,MetinErtas06,0,"@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help.",2015-02-18 11:28:20 -0800,35.5152901553262,-119.404762636847 5.68129848910205E+017,negative,1,Late Flight,0.3557,United,theo,1,@united Just had the worst experience ever flying with you,2015-02-18 11:28:05 -0800,38.1876043505595,-118.735262618734 5.681296612275E+017,negative,1,Late Flight,1,United,jordanslott,0,@United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs.,2015-02-18 11:27:21 -0800,36.5744810192582,-119.1668017282 5.68129652625158E+017,negative,1,Late Flight,1,United,Kthrngllcksn,0,@united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!,2015-02-18 11:27:19 -0800,38.8536602345583,-119.972346798464 5.68128387576762E+017,negative,1,Bad Flight,1,United,Vic_Sutter,0,"@united my plane sounds like a DJ scratching is this normal? If so, will this eventually be a new entertainment fee.",2015-02-18 11:22:17 -0800,38.8584209007859,-119.363529193141 5.68127465224323E+017,neutral,0.647,,,United,lorenzosimpson,0,@united chase says no referral bonus. Thanks.,2015-02-18 11:18:37 -0800,38.1225567954124,-120.461221123777 5.68127152450871E+017,negative,1,Flight Booking Problems,0.6571,United,syndscu,0,"@united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?",2015-02-18 11:17:23 -0800,36.9885633806115,-119.378452968026 5.6812335689925E+017,negative,1,Late Flight,0.3626,United,zackintheusa,0,@united rebooked. This one is Late Flight too.,2015-02-18 11:02:18 -0800,37.5142018063715,-118.81620427788 5.68123268231602E+017,negative,1,Late Flight,1,United,zackintheusa,0,@united 2nd Late Flight flight today,2015-02-18 11:01:57 -0800,34.4684283431585,-119.752776596324 5.68123098546844E+017,negative,0.6459,Cancelled Flight,0.323,United,lymanm8,0,"@united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?",2015-02-18 11:01:16 -0800,34.538475708678,-119.203259962523 5.68122371854307E+017,negative,1,Bad Flight,1,United,RobBogart,0,"@united 3586 from IAD to BUF. Incredibly loud, and like a third world 70s inner city metro bus. #lowstandards http://t.co/m67WnBglXQ",2015-02-18 10:58:23 -0800,32.6109151732659,-118.898435939609 5.68122284474544E+017,neutral,0.653,,0,United,ptau,0,@united Cancelled Flighting. bought a ticket for a friend but cant get the credit under my name,2015-02-18 10:58:02 -0800,37.6254033892112,-120.072817371927 5.68121964444951E+017,positive,0.701,,,United,LeeRose20,0,@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http://t.co/owMaXOyEhZ,2015-02-18 10:56:46 -0800,40.6394065275294,-119.889325182123 5.68118981170606E+017,negative,0.6838,Flight Booking Problems,0.6838,United,dr_spencer,0,@united 16 days for one flight and 8 for the other (roundtrip).,2015-02-18 10:44:54 -0800,36.6695956290705,-120.496024152493 5.68118452965085E+017,positive,1,,,United,Thejetsetjulie,0,@united I am blown away by stellar #custserv !! Thank you <3 http://t.co/JOrEScfb4x,2015-02-18 10:42:48 -0800,39.4656435915738,-119.249568191129 5.68117667879629E+017,negative,1,Bad Flight,0.3548,United,rsparno,0,@united your overall experience of flying is not friendly,2015-02-18 10:39:41 -0800,36.0770544637208,-120.07728456271 5.68116996761453E+017,negative,1,Late Flight,1,United,JimTrotter_NFL,0,@united a good start would be to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.,2015-02-18 10:37:01 -0800,37.8863258858073,-119.491441020316 5.68116146899169E+017,negative,1,Customer Service Issue,0.6558,United,GYank,0,@united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to,2015-02-18 10:33:39 -0800,36.3650496663026,-119.102201901965 5.68115946738598E+017,positive,0.6705,,0,United,adler_edward,0,@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.,2015-02-18 10:32:51 -0800,36.9328753938118,-119.873630145106 5.68115588024963E+017,negative,1,Late Flight,1,United,GYank,0,@united 6 hour mechanical delay...killing me,2015-02-18 10:31:25 -0800,39.6054310491322,-119.228918782753 5.68115014139163E+017,negative,1,Lost Luggage,0.3441,United,MGsoundguy,0,@united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days. Please prove me wrong.,2015-02-18 10:29:09 -0800,36.7820503070542,-119.261355927187 5.68114394397147E+017,neutral,0.6764,,,United,eriwn9,0,@united trade show! Come by both 130 for awesome deals on #sunkist and @webbernaturals! $$ http://t.co/1L9sCWPhph,2015-02-18 10:26:41 -0800,35.7692654306392,-119.188806978646 5.68112237765722E+017,negative,1,Late Flight,1,United,TammyJacksonEJ,0,@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver,2015-02-18 10:18:07 -0800,32.3726013336811,-118.868004988942 5.6811150381287E+017,negative,1,Customer Service Issue,0.3492,United,SFWWflyfish,0,@united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k,2015-02-18 10:15:12 -0800,34.9444208220786,-119.567331374908 5.68110568097374E+017,neutral,1,,,United,TheClayFox,0,@united please help! Left my iPad Air 2 on my flight from NYC to Paris yesterday and can’t get in touch with anyone locally. What to do?,2015-02-18 10:11:29 -0800,39.3459242378827,-119.298113215204 5.68109963509416E+017,negative,1,Bad Flight,0.6737,United,Max_Tau,0,@united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is.,2015-02-18 10:09:04 -0800,38.0063170373974,-119.008723781528 5.68109878754935E+017,negative,1,Customer Service Issue,0.6484,United,eatgregeat,0,"@united you mean like my mailing address and rate? By the surliness of my United ""coworkers"" I'm guessing our benefits aren't great.",2015-02-18 10:08:44 -0800,37.7019299610175,-120.017724390519 5.68109598034555E+017,negative,1,Customer Service Issue,0.6341,United,Bhuvanasaurus,0,@united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system,2015-02-18 10:07:37 -0800,34.6906161647745,-119.92573642819 5.68109592338518E+017,negative,1,Can't Tell,0.7093,United,frqnttraveler,0,@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap.,2015-02-18 10:07:36 -0800,35.5760178849141,-119.18070697625 5.68109565796958E+017,negative,1,Lost Luggage,1,United,c9n0thing,0,"@united Yeah, bag is on the way. As per usual. I'm actually getting used to getting it delivered to me, its kind of nice in a sense.",2015-02-18 10:07:30 -0800,37.8522082627665,-119.230110503929 5.68108909480825E+017,neutral,1,,,United,BWithering,0,@united How much is baggage check for International flights?,2015-02-18 10:04:53 -0800,35.3724138437207,-119.072936835466 5.68107551553794E+017,negative,1,Flight Booking Problems,0.6496,United,monotaga,0,@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet,2015-02-18 09:59:29 -0800,38.7236389058161,-119.27812048875 5.68107363195974E+017,negative,1,Customer Service Issue,1,United,Scotti,0,"@United Wonder why people hate dealing with airlines? Ridiculous and inflexible ""policies"". I need a phone number and a resolution. Now.",2015-02-18 09:58:44 -0800,37.6230219142847,-119.876587270621 5.68105932917482E+017,negative,0.6606,Cancelled Flight,0.6606,United,MetinErtas06,0,@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems,2015-02-18 09:53:03 -0800,39.3574850778554,-118.980392492268 5.68105220410106E+017,negative,1,Flight Booking Problems,0.6747,United,greghei1,0,"@united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way",2015-02-18 09:50:14 -0800,37.8869869637801,-119.934339889785 5.68104397869351E+017,positive,0.6458,,0,United,greghei1,0,"@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs.",2015-02-18 09:46:57 -0800,37.9178900970476,-119.475279447887 5.6810361850053E+017,neutral,1,,,United,willyvideo,0,@united #sfo #ClearVision #TV4U @ United Terminal SFO Airport http://t.co/Q9bYn9pCTf,2015-02-18 09:43:52 -0800,35.4156835673119,-119.368424212103 5.68101609894343E+017,negative,1,Can't Tell,0.6658,United,harris,0,"2/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies",2015-02-18 09:35:53 -0800,36.8713341409925,-119.08079747208 5.68101444391276E+017,negative,0.7113,Bad Flight,0.3814,United,harris,0,1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.,2015-02-18 09:35:13 -0800,36.6098153018368,-118.832107608422 5.68101176551453E+017,negative,1,Late Flight,1,United,karinafmanalo,0,@united missing this wedding because of these delays would not be cool,2015-02-18 09:34:09 -0800,33.0325911288326,-119.315084860178 5.68100858954523E+017,negative,1,Can't Tell,0.6902,United,harris,0,@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies,2015-02-18 09:32:54 -0800,41.1395094167793,-119.857357869443 5.68100000418251E+017,negative,1,Cancelled Flight,0.35,United,zackintheusa,0,"@united what do you think missing meetings is worth? A flight voucher? I fly all the time, so what would make it right?",2015-02-18 09:29:29 -0800,38.7852734753907,-119.310618548639 5.68099620456423E+017,negative,0.6988,Bad Flight,0.6988,United,OMGreller,0,"@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA",2015-02-18 09:27:58 -0800,36.8670873382146,-119.329503678281 5.68098115988918E+017,negative,0.7044,Can't Tell,0.3771,United,elisanader,0,@united why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called.,2015-02-18 09:22:00 -0800,34.575449176856,-119.430660725821 5.68096772939067E+017,positive,1,,,United,zackintheusa,0,@united it's amazing really.,2015-02-18 09:16:40 -0800,35.5954475868047,-119.503775182352 5.68096711450567E+017,negative,0.6551,Customer Service Issue,0.3356,United,zackintheusa,0,@united Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate,2015-02-18 09:16:25 -0800,40.7666773256266,-119.129034660255 5.68095956866093E+017,neutral,1,,,United,thereal_SNL,0,@united if I have credit from a flight I Cancelled Flightled does the new flt have to be booked by 1 yr from orig purchase date or flown by that date?,2015-02-18 09:13:25 -0800,33.6152715177488,-119.7468522184 5.68095662262358E+017,neutral,1,,,United,jerry_eckerman,0,@united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP,2015-02-18 09:12:15 -0800,37.0209754229762,-119.597069813707 5.68094839063089E+017,negative,1,Flight Booking Problems,0.6729,United,ptau,0,"@united its ridic you cant transfer credit, you have my $400 & youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn",2015-02-18 09:08:58 -0800,31.1497703426132,-118.867618921653 5.68094342302323E+017,positive,0.352,,0,United,mfuld,0,"@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US.",2015-02-18 09:07:00 -0800,34.8641168055479,-119.198448101541 5.68094311159476E+017,negative,0.7024,Late Flight,0.7024,United,lynchbieberfan,0,@united a plane took our gate and now we're just waiting in a lot at DIA,2015-02-18 09:06:53 -0800,38.7011473344217,-119.555953251308 5.68093443823694E+017,negative,0.6771,Bad Flight,0.6771,United,jerry_eckerman,0,"@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP",2015-02-18 09:03:26 -0800,39.2884713943041,-119.69230263873 5.68092350355866E+017,negative,1,Can't Tell,0.6821,United,eatgregeat,0,@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.,2015-02-18 08:59:05 -0800,36.2770419297832,-118.723855299683 5.68092209368719E+017,negative,0.6735,Can't Tell,0.3469,United,urno12,0,@united on your website it says 10 days. Its been 16 and counting.,2015-02-18 08:58:32 -0800,37.2023009726932,-119.327651402773 5.68092044964422E+017,neutral,0.6437,,0,United,javadogs,0,@united one last thing....United club crackers...nabisco?? Where are the Pepperidge Farms?,2015-02-18 08:57:52 -0800,37.1549962534729,-119.720641660439 5.68091960709231E+017,negative,1,Customer Service Issue,1,United,1LovePT,0,@united the lack of customer service is astounding https://t.co/72RMpkOGwu #2daysofhell,2015-02-18 08:57:32 -0800,40.1836559510263,-119.413481783479 5.68090924141703E+017,neutral,0.6774,,0,United,katieaune,0,"@united ha, this happened 10 years ago. i haven't flown with you since.",2015-02-18 08:53:25 -0800,33.7825745409143,-119.189498947125 5.68090851907207E+017,negative,1,Lost Luggage,1,United,c9n0thing,0,@united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months. Where my free miles at?!,2015-02-18 08:53:08 -0800,39.4497856392669,-119.037288090226 5.6809000019927E+017,negative,1,Flight Attendant Complaints,0.3874,United,Wrigley_Kid,0,@united of course but they were just as helpless as everyone else .,2015-02-18 08:49:45 -0800,35.8564067794666,-119.569987850993 5.68089179520954E+017,positive,1,,,United,LocalKyle,0,"@united Flew ORD to Miami and back and had great crew, service on both legs. THANKS",2015-02-18 08:46:29 -0800,38.3963536691893,-119.080815606972 5.68088967419023E+017,negative,0.6484,Late Flight,0.3407,United,1LovePT,0,@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews,2015-02-18 08:45:39 -0800,34.250448789347,-120.291546245765 5.68088470712951E+017,negative,1,Customer Service Issue,1,United,SteefFleur,0,@united another week has passed and I hoped that I would have had a response by now,2015-02-18 08:43:40 -0800,35.3440954238046,-119.038543650981 5.68087744078955E+017,negative,1,Customer Service Issue,1,United,Z_J_M_,0,@united there's no reason it should take 7-10 days to respond.,2015-02-18 08:40:47 -0800,37.9303301968966,-119.857361211761 5.68087085120234E+017,negative,1,Customer Service Issue,0.6737,United,jamescmcpherson,0,"@united yes, I know that. The question is ""why is that still the case""? #fail",2015-02-18 08:38:10 -0800,35.2336733724999,-119.122473829083 5.68086132346323E+017,negative,1,Bad Flight,1,United,thedigitalken,0,@united There are Exit-Row window shades in approx 11% of the windows of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX,2015-02-18 08:34:23 -0800,35.9380838120407,-120.056374948807 5.68085949663584E+017,positive,0.6809,,0,United,Raretturner,0,@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday,2015-02-18 08:33:39 -0800,38.6807287420206,-119.649381579552 5.68085636592349E+017,negative,1,Late Flight,0.6701,United,barneykelley,0,@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united,2015-02-18 08:32:24 -0800,37.3390436287065,-119.058309495291 5.68084717481775E+017,negative,0.6465,Can't Tell,0.6465,United,1LovePT,1,@united perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX #answerthis,2015-02-18 08:28:45 -0800,36.7514042390374,-119.511999298622 5.68084167390564E+017,negative,1,Can't Tell,0.6508,United,barneykelley,0,@united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines,2015-02-18 08:26:34 -0800,36.1477279198583,-119.621621530722 5.68082658741215E+017,negative,1,Customer Service Issue,0.6846,United,SFWWflyfish,0,@united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card,2015-02-18 08:20:34 -0800,37.1238798208222,-119.484114665293 5.68081386520723E+017,negative,1,Bad Flight,0.3566,United,grgortiz,0,.@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris,2015-02-18 08:15:31 -0800,35.8445688875162,-119.520960169265 5.68081281910587E+017,negative,1,Can't Tell,0.6577,United,harris,0,.@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies,2015-02-18 08:15:06 -0800,38.9601274086185,-119.201505466486 5.68080133195756E+017,negative,0.6987,Flight Booking Problems,0.6987,United,greghei1,1,"@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned ""confirmed"" certificates?",2015-02-18 08:10:32 -0800,37.8113786385876,-118.596338529749 5.6807896760286E+017,neutral,0.7008,,,United,AB44685998,0,@united You please do not burn my dreams !!! #burningman tickets sales today.,2015-02-18 08:05:54 -0800,36.3799275306529,-119.942890514422 5.68078441364394E+017,negative,1,Customer Service Issue,0.6486,United,GYank,0,"@united worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts & still didn't make an announcement",2015-02-18 08:03:49 -0800,39.7834428162498,-119.400345063244 5.68077514905506E+017,negative,0.657,Customer Service Issue,0.657,United,mwbotelho,0,@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.,2015-02-18 08:00:08 -0800,34.2072339701728,-118.764880023525 5.68077199162659E+017,neutral,1,,,United,Bevil_Sarah,1,@united can you send a personal plane to get us out of school? It's icing and we don't want to get stuck here @ansleyhutson @emily_donneIIy,2015-02-18 07:58:53 -0800,36.9007268801608,-119.618120340755 5.68076556997775E+017,neutral,1,,,United,AlMehairiAUH,0,@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek,2015-02-18 07:56:20 -0800,38.6147371669397,-118.986123183658 5.68072822955897E+017,neutral,0.6793,,0,United,michaelkearn,0,"@united FAIL set to song. http://t.co/Axpn28xiQB ""United Breaks Guitars"" < LMAO!",2015-02-18 07:41:29 -0800,37.6979988564738,-119.628134441066 5.68072136192967E+017,neutral,0.6366,,,United,rabbijfranklin,0,"@united yes, would love an upgrade or voucher, please give me a call 9148445695",2015-02-18 07:38:46 -0800,36.5180534405217,-119.227180676657 5.68071159285023E+017,neutral,0.669,,0,United,EnriqueGtz_,0,"@united how come it's cheaper to fly to BKK than NRT even though to get to BKK you take an extra flight, from NRT!",2015-02-18 07:34:53 -0800,38.1193337185057,-119.361707465511 5.68070338438963E+017,negative,1,Can't Tell,0.3448,United,Bhuvanasaurus,0,@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that.,2015-02-18 07:31:37 -0800,42.5842887626989,-119.259342714251 5.68068509613179E+017,negative,1,Bad Flight,1,United,bonvoyagedenise,0,"@united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!",2015-02-18 07:24:21 -0800,37.5842939181582,-119.3810575754 5.68068468261519E+017,negative,1,Can't Tell,0.6567,United,JSHanselman,0,"@united surprise me. Otherwise, the flight is over and I don't have a good feeling about your airline.",2015-02-18 07:24:11 -0800,33.7317175639107,-119.160812618433 5.68068216972423E+017,negative,1,Lost Luggage,1,United,ShawnMMcCarthy,0,@united we have been told that it's lost...you guys don't know where it is,2015-02-18 07:23:11 -0800,36.6459751919285,-118.844652710227 5.68067938843894E+017,negative,0.6786,Cancelled Flight,0.3563,United,sheldoncharron,0,".@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night.",2015-02-18 07:22:05 -0800,37.7054241000584,-119.496536730303 5.68067622698291E+017,neutral,1,,,United,javadogs,0,"@united 6344,6373, Sfo-Dfw also 1576 SFO-ORD",2015-02-18 07:20:50 -0800,37.391691598538,-119.474167367538 5.68067535599505E+017,negative,1,Can't Tell,0.3715,United,cleo_riley,0,"@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for",2015-02-18 07:20:29 -0800,31.7209043227575,-118.837593336136 5.68067065388642E+017,positive,1,,,United,WestlakeSarah,0,@united Thanks to supervisor Miriam who provided me with great customer service. #finally,2015-02-18 07:18:37 -0800,37.5287217273945,-119.612983533352 5.68064842466251E+017,negative,1,Lost Luggage,1,United,dexhandle,0,@united Filled out at the airport as part of a long day made longer.,2015-02-18 07:09:47 -0800,38.137646893876,-119.287334909128 5.68064545568092E+017,positive,1,,,United,TravelRater,0,@united -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks,2015-02-18 07:08:36 -0800,35.8453115090442,-119.342081436874 5.68063784318833E+017,negative,1,Late Flight,1,United,jabbs7,0,"@united UA6255 delayed out of #winnipeg because the plane was ""frozen""! #fail Will I make my connection on UA1059? #tightconnection #Denver",2015-02-18 07:05:34 -0800,36.7027146884145,-119.687860457426 5.68062811856703E+017,negative,0.701,Late Flight,0.701,United,rabbijfranklin,0,"@united delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695",2015-02-18 07:01:43 -0800,40.0860249080105,-119.163529940182 5.68062560198664E+017,neutral,0.6842,,,United,WeatherWes,0,@united flying out of STL Saturday where they are expecting ice & snow. When should we start looking for travel waivers? Thanks!,2015-02-18 07:00:43 -0800,34.5749716184493,-119.452246072555 5.68061931761865E+017,neutral,1,,,United,jaciMugg,0,@united Can I add miles from my January Air China flight to my MileagePlus account?,2015-02-18 06:58:13 -0800,36.1749489724558,-119.350164731476 5.68061117429232E+017,negative,1,Lost Luggage,1,United,ColtSTaylor,0,. @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags,2015-02-18 06:54:59 -0800,34.4980750435077,-119.596850168222 5.68059091848962E+017,negative,0.6837,Late Flight,0.3673,United,TV2Frode,0,@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening,2015-02-18 06:46:56 -0800,39.0558098884148,-119.792266818091 5.68058934428373E+017,positive,1,,,United,andtheretheygo,0,"@united Great, thank you!",2015-02-18 06:46:18 -0800,36.7935592277656,-118.740368817066 5.6805734660746E+017,neutral,0.6953,,0,United,fatabdula,0,@united I submitted a status match last week and have not heard back. Im a delta customer looking to switch to United. Please assist.,2015-02-18 06:40:00 -0800,36.2178735578506,-119.785746052931 5.6805722677622E+017,negative,1,Customer Service Issue,0.6772,United,sasharashid,0,@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!,2015-02-18 06:39:31 -0800,36.9614812614729,-118.661654237272 5.68057046303576E+017,negative,0.7065,Customer Service Issue,0.3587,United,M_aggiee,0,@united right... Are you guys charging for the air we breathe next?,2015-02-18 06:38:48 -0800,36.8620622121205,-119.556306766347 5.68056439291257E+017,neutral,0.6567,,0,United,javadogs,0,@united did not get names...Dallas flight and Chicago,2015-02-18 06:36:23 -0800,39.1838646548382,-119.850830118723 5.68055509795901E+017,negative,1,Can't Tell,0.6621,United,JSHanselman,0,"@united in other words... sorry, not sorry. Plenty of other airlines... and I travel A LOT.",2015-02-18 06:32:42 -0800,36.1222847188058,-119.817220837865 5.68054377421902E+017,negative,1,Late Flight,0.6696,United,jcatwood,0,@united delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United?,2015-02-18 06:28:12 -0800,33.2903312370283,-118.992780047223 5.68052677881565E+017,negative,0.6222,Customer Service Issue,0.6222,United,WestlakeSarah,0,@united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP. #letsworktogether,2015-02-18 06:21:26 -0800,38.1887977302349,-119.709950676461 5.68049646062445E+017,negative,1,Customer Service Issue,0.6904,United,zackintheusa,1,"@united just give up. Your service is terrible. If I wasn't forced to use United on certain routes, I never would.",2015-02-18 06:09:24 -0800,36.1822514660736,-119.552278927205 5.68049335235011E+017,positive,0.6889,,,United,Official_KTC,0,@united Club in Denver is dope 👌,2015-02-18 06:08:10 -0800,37.4848284396521,-118.258609684611 5.68048515932426E+017,negative,1,longlines,0.6838,United,OwlyJulie,0,"@united I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell.",2015-02-18 06:04:54 -0800,37.1840619071717,-119.582203348754 5.68047650945298E+017,negative,0.6421,Late Flight,0.3368,United,OwlyJulie,0,@united we are never going to get to out gate at this rate.,2015-02-18 06:01:28 -0800,37.271718013503,-118.937121770052 5.68047159746175E+017,negative,1,Can't Tell,0.6632,United,OwlyJulie,0,@united this is getting ridiculous. Now we're missing our connection.,2015-02-18 05:59:31 -0800,39.7742808125653,-119.592520392084 5.68046603916997E+017,negative,1,Can't Tell,0.3593,United,greghei1,0,@united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?,2015-02-18 05:57:18 -0800,37.8165945728829,-119.669372887727 5.68046298080924E+017,negative,0.6386,Flight Booking Problems,0.6386,United,k8slo,0,@united I locked myself out of my account and needed access to book a flight.,2015-02-18 05:56:05 -0800,33.9407754784213,-118.826693952084 5.68043126775943E+017,neutral,1,,,United,annricord,0,@united @annricord January 15th.,2015-02-18 05:43:29 -0800,39.3718431220309,-119.296831354698 5.6804297368814E+017,negative,1,Customer Service Issue,0.6786,United,OwlyJulie,0,@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.,2015-02-18 05:42:53 -0800,36.0953237575795,-119.033192242202 5.68039503602065E+017,negative,1,Can't Tell,0.3384,United,sghertz,0,@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size,2015-02-18 05:29:05 -0800,36.5274080177363,-118.775458692869 5.68037880859222E+017,positive,1,,,United,LarryLipschultz,0,@united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise,2015-02-18 05:22:39 -0800,34.4859911991243,-119.34321176901 5.68037433503146E+017,negative,1,Lost Luggage,0.6421,United,ppetersky,0,@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.,2015-02-18 05:20:52 -0800,35.6492183269709,-118.640476174113 5.68036157482602E+017,negative,1,Flight Attendant Complaints,1,United,NursesLeading,0,@united yes staff were rude and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!,2015-02-18 05:15:48 -0800,37.4959070643509,-119.459974923671 5.68036095088161E+017,negative,0.6622,Lost Luggage,0.3328,United,Z_J_M_,0,@united Monday evening.,2015-02-18 05:15:33 -0800,34.4192043976774,-119.670805542948 5.68035703768154E+017,neutral,1,,,United,SpartanBishop,0,"@united is pri boarding for ""Active Military"" or only ""In Uniform?"" 90% can't travel in uniform for OPSEC reason, even on official travel",2015-02-18 05:14:00 -0800,38.9045279324082,-119.627897923358 5.6803465047758E+017,neutral,1,,,United,CombatBarbie318,0,@united leisure. Military personnel for safety reason R highly recommended to not travel in uniform,2015-02-18 05:09:48 -0800,37.2714845747733,-119.64125999178 5.68034530667274E+017,negative,1,Flight Booking Problems,0.343,United,EEMarone,0,@United ticket counter Masters out of SMF not very helpful.,2015-02-18 05:09:20 -0800,38.295255047227,-119.577642852839 5.68031932719567E+017,positive,1,,,United,iamtedking,0,"@united cool, thanks.",2015-02-18 04:59:00 -0800,38.438580459781,-119.011788941531 5.68030057769411E+017,negative,1,Lost Luggage,1,United,leonefitz,0,@united my baggage is in shannon now so never mind u can work on giving me some $$$ back now,2015-02-18 04:51:33 -0800,35.7577471025816,-118.934795000194 5.68023874970862E+017,negative,1,Bad Flight,0.6816,United,Tony_Ciccolella,0,"@united if you're listening, why are you the lowest provider of inflight wifi? Get with the times!",2015-02-18 04:26:59 -0800,37.8490401998953,-119.286801429187 5.6802043103642E+017,negative,1,Lost Luggage,1,United,darrenw162,0,@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!,2015-02-18 04:13:18 -0800,38.0821533309428,-120.049249315805 5.68017128286261E+017,negative,1,Lost Luggage,1,United,leonefitz,0,"@united is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!",2015-02-18 04:00:11 -0800,39.2031851222765,-118.985696664144 5.68011684067078E+017,negative,1,Late Flight,1,United,laurenaddell,0,@united why haven't you updated that flight 4411 is delayed? Super frustrating,2015-02-18 03:38:33 -0800,33.3225747008254,-120.041744989585 5.6800554299786E+017,neutral,0.6743,,0,United,MickGriffin,0,@united How long can I expect the formal response to take?,2015-02-18 03:14:09 -0800,34.8403621258206,-118.85545426509 5.67999609248858E+017,neutral,1,,,United,thebavers,0,"@united Hi, I am flying domestic first from SEA to HNL. Can I pay to use the lounge before I fly or this is just for international? Thanks",2015-02-18 02:50:34 -0800,37.3223487833909,-119.356292629587 5.67997819560333E+017,neutral,1,,,United,tashtb,0,"@united Do you mean ""fortunately""? I don't want my flight to be affected! 😉",2015-02-18 02:43:27 -0800,35.9582169205428,-119.943076615142 5.67987484556014E+017,neutral,0.6754,,,United,aircargoweek,0,"@united volumes, profit up http://t.co/pKfI9bTtzf #aviation #aircargo http://t.co/BBj6kMTYUl",2015-02-18 02:02:23 -0800,36.8526698192074,-119.366255662128 5.67987284613546E+017,negative,1,Can't Tell,0.3516,United,iamtedking,0,"@United what the...? I go into the ""all airlines lounge"" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted",2015-02-18 02:01:36 -0800,39.6243525268284,-119.785407417913 5.67985715017073E+017,negative,1,Customer Service Issue,1,United,urno12,0,@united Y do U not reply to customer refund forms??????????? #unitedairlines,2015-02-18 01:55:21 -0800,37.2568429007923,-120.135745055933 5.67985483135001E+017,negative,1,Customer Service Issue,1,United,urno12,0,@united <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline,2015-02-18 01:54:26 -0800,36.163420911035,-119.812234332358 5.67985128422691E+017,negative,0.6915,Customer Service Issue,0.6915,United,urno12,0,@united <<<<<<-------- do not reply to emails?,2015-02-18 01:53:01 -0800,39.3813482353387,-119.961082310973 5.67984939221852E+017,negative,1,Customer Service Issue,0.6688,United,urno12,0,"@united it has now been 16 days since i applied for my compensation? Y have i had no correspondence",2015-02-18 01:52:16 -0800,37.1894733438871,-119.648379890543 5.67982195471737E+017,neutral,0.6768,,0,United,SouthernYank34,0,@united it sucks not having the money to book a flight to see the love of my life. 2600 miles away.,2015-02-18 01:41:22 -0800,39.920002929069,-120.573595697211 5.67969159927206E+017,negative,1,Customer Service Issue,1,United,MickGriffin,0,@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days,2015-02-18 00:49:34 -0800,37.0107619488889,-119.567090943286 5.67968123917242E+017,negative,1,Customer Service Issue,1,United,BeTheBeat,0,"@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones",2015-02-18 00:45:27 -0800,37.488302442423,-119.517392088586 5.67967937446834E+017,negative,1,Customer Service Issue,0.6471,United,BeTheBeat,1,"@united @laurasbrown5 What does ""dealing via email"" have anything to do with a crappy web form that is not made for mobile devices",2015-02-18 00:44:43 -0800,38.1663335847759,-119.755722454936 5.67967872263332E+017,neutral,1,,,United,halfmoonkiid_,0,"@united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?",2015-02-18 00:44:27 -0800,34.4841569709951,-119.853098534865 5.67967189237518E+017,negative,0.6869,Can't Tell,0.3541,United,BeTheBeat,0,"@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer",2015-02-18 00:41:44 -0800,33.1175853918378,-119.440921990823 5.67966853068251E+017,negative,1,Cancelled Flight,0.6959,United,BeTheBeat,0,@united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations,2015-02-18 00:40:24 -0800,36.6896867176518,-118.799312447774 5.67963422903706E+017,neutral,0.6558,,0,United,747_380_1127,0,@united The link in the message I was replying to. #3thparty #ITproblems,2015-02-18 00:26:46 -0800,35.9043295646667,-119.209313614449 5.67962289460138E+017,neutral,1,,,United,tashtb,0,"@united Hi, I read there are weather warnings on the East Coast of the US. Would a flight from LHR to SFO be affected?",2015-02-18 00:22:16 -0800,36.5747968855944,-119.544415934528 5.67960564023968E+017,positive,0.6632,,0,United,albertchatigny,0,@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :),2015-02-18 00:15:25 -0800,37.238100760405,-119.468798646909 5.67957027093246E+017,neutral,1,,,United,TheRealDJAlaska,0,@united am I allowed to bring a duffle bag and back pack as my carry on and personal item? Flying out of NY,2015-02-18 00:01:22 -0800,38.6648488477234,-119.435852663823 5.67953560362734E+017,negative,1,Customer Service Issue,1,United,FlyerzBlog,0,@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!,2015-02-17 23:47:35 -0800,36.5754364850003,-119.626612417612 5.67952115588424E+017,negative,1,Lost Luggage,1,United,ColtSTaylor,0,@united How can you not know where my bags are? You knew where they were 6 hours ago. You are killing me! Worst service. Ever.,2015-02-17 23:41:51 -0800,34.7182103410372,-119.396088340895 5.67951376480907E+017,negative,1,Can't Tell,1,United,barneykelley,0,@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines,2015-02-17 23:38:54 -0800,36.7871718235775,-120.127593494489 5.67950122245624E+017,negative,1,Can't Tell,0.6633,United,CWWMUK,0,@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?,2015-02-17 23:33:55 -0800,38.4851729746542,-118.972513490477 5.6794933239525E+017,negative,0.6434,Late Flight,0.3529,United,CWWMUK,0,"@united ok, I have that, pretty sure I had it before too but will wait and see what happens....",2015-02-17 23:30:47 -0800,37.3903435664667,-119.180501966813 5.67947943593927E+017,negative,1,Can't Tell,0.3579,United,roambeans,0,@united Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag?,2015-02-17 23:25:16 -0800,35.5353434180774,-120.098305187714 5.67946616792953E+017,negative,1,Flight Attendant Complaints,0.6863,United,CombatBarbie318,0,@united treats service members like crap never flying again with them #UnitedAirlines @CNN,2015-02-17 23:20:00 -0800,36.3874821284728,-119.673288984949 5.67946595481707E+017,neutral,0.3449,,0,United,travellinghobby,0,"@united Thanks. UA1121, DEN, 40 min on tarmac.",2015-02-17 23:19:54 -0800,35.5614075580115,-119.569248110838 5.67945572746793E+017,negative,1,Lost Luggage,1,United,roambeans,0,@united What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits...,2015-02-17 23:15:51 -0800,36.9768586341335,-118.562227623195 5.67940050186605E+017,negative,0.6485,Can't Tell,0.6485,United,CluelessTroll,0,@united why are your SFO->BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.,2015-02-17 22:53:54 -0800,33.3702458531307,-119.080774831293 5.67939727023673E+017,negative,1,Lost Luggage,0.7021,United,ColtSTaylor,0,@united how come I have no baggage updates.,2015-02-17 22:52:37 -0800,37.9339735918206,-119.592722315507 5.67939242854216E+017,negative,1,longlines,0.6442,United,melissaklurman,0,"@united Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing",2015-02-17 22:50:41 -0800,39.3353150683575,-119.516187964181 5.67938175634702E+017,negative,1,Flight Attendant Complaints,0.6917,United,uncmnwellness,0,@United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy,2015-02-17 22:46:27 -0800,34.7529090871342,-119.290682908391 5.67936625453318E+017,negative,0.6774,Bad Flight,0.3763,United,cristyg3,0,"@united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?",2015-02-17 22:40:17 -0800,37.293084639358,-119.08192065383 5.6793514241878E+017,negative,1,Flight Booking Problems,0.7135,United,ImHursty,0,"@united 3 hrs searching for flts, find 1 on site & can't book the $ offered bc 1 seg isn't really available. #lies #falseadvertising",2015-02-17 22:34:24 -0800,35.6810139922265,-119.670079357922 5.67931026686767E+017,negative,1,Can't Tell,0.3841,United,joeketz,0,@united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.,2015-02-17 22:18:03 -0800,37.8787863647004,-118.822843119585 5.67929586077426E+017,negative,1,Lost Luggage,1,United,ColtSTaylor,0,@united are my bags here yet? They were at Palm Springs airport. I was at LAX. How come I beat my bags here.,2015-02-17 22:12:19 -0800,37.5459299135993,-118.423527360514 5.67927725815497E+017,negative,1,Late Flight,1,United,MattBellingeri,0,@united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?,2015-02-17 22:04:56 -0800,34.2035266747671,-120.302555344943 5.67927596572361E+017,negative,1,Customer Service Issue,0.6579,United,laurasbrown5,0,@united A generic form with tons of fields asking for info you already? Expected more as a premier platinum. Another #servicefail,2015-02-17 22:04:25 -0800,38.7018352799137,-119.411597586935 5.67927503718732E+017,negative,1,Customer Service Issue,0.6947,United,jamescmcpherson,0,"@united, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday",2015-02-17 22:04:03 -0800,37.9771552311046,-119.891599766938 5.67925054853497E+017,neutral,1,,,United,MusseZam,0,"@united I am flying from msp to dxb, my child will turn 2 during the trip do I have to buy a return ticket for my child?",2015-02-17 21:54:19 -0800,34.8517198089915,-118.273567099024 5.67924953976152E+017,negative,1,Lost Luggage,1,United,ColtSTaylor,0,@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update.,2015-02-17 21:53:55 -0800,39.4227955316633,-119.26629907903 5.67924107183915E+017,positive,1,,,United,kristaal4,0,@united you guys have such big hearts.. keep up the good work,2015-02-17 21:50:33 -0800,32.4250253119599,-118.686245764762 5.67922347669262E+017,negative,1,Flight Attendant Complaints,1,United,JayarWalker,0,@united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology,2015-02-17 21:43:33 -0800,36.2787016395586,-118.912759802509 5.6792182594825E+017,negative,1,Late Flight,0.6675,United,aroth725,0,"@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible.",2015-02-17 21:41:29 -0800,36.8051793971773,-118.977606497 5.67921406807261E+017,negative,0.3452,Can't Tell,0.3452,United,Tgoody9,0,"@united unless it's on you guys, im good.",2015-02-17 21:39:49 -0800,37.6934094067831,-119.853004619181 5.6792006736454E+017,negative,0.686,Flight Booking Problems,0.686,United,GregoryTheGr8,0,@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol,2015-02-17 21:34:30 -0800,34.4915889112663,-119.328882662849 5.67919961055711E+017,neutral,0.6475,,0,United,GregoryTheGr8,0,"@united even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!",2015-02-17 21:34:04 -0800,36.5908189070958,-119.499686812867 5.67919558649995E+017,negative,1,Lost Luggage,1,United,ColtSTaylor,0,"@united missed connection, wrong city, bags at Palm Springs, but not at hotel. I am seriously tired of being treated this way.",2015-02-17 21:32:28 -0800,36.011478431655,-119.396987767697 5.67919391515349E+017,negative,1,Lost Luggage,1,United,ColtSTaylor,1,@united Where are my bags!!! They weren't in LAX like your promised. 9 out of 10 things today were a mess today because of you.,2015-02-17 21:31:49 -0800,32.5940278288006,-118.991955682954 5.67919301732098E+017,negative,0.6722,Bad Flight,0.3364,United,edraluk,0,@united dang... I thought I was in a teleportation device! Ua514,2015-02-17 21:31:27 -0800,37.2544573623952,-119.369724459632 5.67918545046082E+017,positive,1,,,United,ClaudiaStClair,0,@united received my bag. I appreciate taking care of the matter and following up!,2015-02-17 21:28:27 -0800,37.6781808166748,-119.745638498054 5.67916798747619E+017,negative,1,Customer Service Issue,1,United,Z_J_M_,0,@united still haven't received a response. Please direct message me for my contact information.,2015-02-17 21:21:30 -0800,34.9053523252618,-119.014799229387 5.67913659650806E+017,negative,1,Lost Luggage,0.6696,United,richwinley,1,@united I've been waiting on my bag in IAH for 45mins. They're only 4 freaking people on that flight waiting for bags. Fix this!!,2015-02-17 21:09:02 -0800,36.4140306608901,-119.856984247633 5.67912190788772E+017,neutral,1,,,United,unibrowd,0,@united so if this game was the one reason I payed for @DIRECTV is there something we could work out here? http://t.co/HQDTK6aTue,2015-02-17 21:03:12 -0800,35.5266533543059,-120.134667822819 5.6790743006933E+017,positive,0.6367,,,United,lynn_with_an_A,0,@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD,2015-02-17 20:44:17 -0800,35.4289623224323,-118.784301548159 5.67905267033055E+017,negative,1,Bad Flight,1,United,therealBruceK,0,@united RTB>IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls,2015-02-17 20:35:41 -0800,40.1540156899579,-119.288039747674 5.67902121992921E+017,negative,1,Lost Luggage,1,United,ShawnMMcCarthy,0,"@united ""federal regulation prohibits you being separated from your bag""...yet you lose our bag and that's okay",2015-02-17 20:23:11 -0800,38.4323405498669,-119.615541974148 5.67901996763603E+017,negative,1,Flight Attendant Complaints,0.6447,United,ShawnMMcCarthy,0,@united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...,2015-02-17 20:22:41 -0800,33.6521580871847,-119.407332710382 5.67901267063804E+017,neutral,1,,,United,dr_spencer,0,@united Hello. Just wondering how long it might take for Turkish Airlines flights to show up in my United miles. Thanks.,2015-02-17 20:19:47 -0800,33.2885334220853,-120.546568479875 5.6790068608972E+017,negative,1,Can't Tell,0.6649,United,coolingpie,0,@united do you guys have any working planes?,2015-02-17 20:17:29 -0800,36.970529788393,-119.765381522814 5.67900456460165E+017,negative,0.6356,Cancelled Flight,0.3355,United,peterdawe,0,@united we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!,2015-02-17 20:16:34 -0800,38.6933979180414,-118.799326538383 5.67899010045989E+017,negative,1,Can't Tell,1,United,christruncer,0,"@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won’t fix it.",2015-02-17 20:10:49 -0800,38.8411213224018,-119.844073612498 5.67898499540341E+017,negative,1,Late Flight,1,United,kateturner9,1,@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!,2015-02-17 20:08:47 -0800,37.2980981713479,-119.081250986519 5.6789764003516E+017,negative,1,Bad Flight,0.6809,United,agrace001,0,@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding another plane and is stopped.,2015-02-17 20:05:23 -0800,39.8530189516812,-118.898766600774 5.67895584625021E+017,positive,0.6301,,0,United,ramsey,0,"@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)",2015-02-17 19:57:13 -0800,39.6310572684107,-119.362860861395 5.67895319951835E+017,negative,1,Lost Luggage,1,United,ramsey,0,"@united Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1/2)",2015-02-17 19:56:09 -0800,33.848976872095,-118.728949965438 5.67895211575112E+017,positive,0.669,,0,United,ColtSTaylor,0,@united The only thing you fella have done right today is get me to the pacific time zone.,2015-02-17 19:55:44 -0800,37.4252994950247,-118.984747202622 5.67895077189628E+017,negative,1,Lost Luggage,1,United,ColtSTaylor,0,@united Ugh. My bags were sent to Palm Springs and not to LAX as promised. They better be at the hotel when I get there.,2015-02-17 19:55:12 -0800,37.5313034582497,-119.464706433527 5.67894808439571E+017,negative,1,Customer Service Issue,1,United,27_POWERS,0,"@united Direct Messaged you, didn't hear anything back",2015-02-17 19:54:07 -0800,35.0369073338415,-119.177926003928 5.67894706325189E+017,negative,1,Late Flight,0.6939,United,caphotographix,0,"@united yup, it just happens way too often...5 times in the last 12 months",2015-02-17 19:53:43 -0800,36.0029411359179,-118.790407437947 5.67894187900711E+017,neutral,0.6388,,,United,lisahsamuel,0,"@united Great, thank you!! I'll send it now.",2015-02-17 19:51:40 -0800,36.9835124730795,-119.592632019489 5.67893924699771E+017,negative,1,Lost Luggage,1,United,larissatandy,0,@united so who does handle bag issues? And why wouldn't you put me onto them in the first place?,2015-02-17 19:50:37 -0800,37.055899586809,-120.510804372529 5.67893808022569E+017,positive,0.6842,,0,United,thunderbolt,0,@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival,2015-02-17 19:50:09 -0800,37.4741754749073,-118.77355223763 5.67893704058475E+017,neutral,0.6611,,0,United,michaelassenza,0,@united returned from vacation + went to luggage services. Golf bag was presented in clear wrap that could've been used in the first place.,2015-02-17 19:49:44 -0800,40.4883853333896,-119.884054570068 5.67892395867656E+017,negative,1,Lost Luggage,1,United,darrenw162,1,@united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou,2015-02-17 19:44:32 -0800,38.6325051857633,-119.657531070499 5.67892179953263E+017,negative,1,Flight Attendant Complaints,0.3516,United,michaelassenza,0,@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...,2015-02-17 19:43:41 -0800,39.9255044630635,-120.20245825574 5.67891481555382E+017,negative,1,Bad Flight,1,United,samsonola,0,@united when will you offer real food in american clubs like the amazing food you offer in Heathrow?,2015-02-17 19:40:54 -0800,34.114974387261,-120.027090054607 5.67890765134852E+017,negative,1,Lost Luggage,1,United,guichaves1989,0,@united once again my bag is lost when I travel united!!!! Please do something,2015-02-17 19:38:03 -0800,34.8018996469913,-120.166088215068 5.67889601869668E+017,neutral,1,,,United,annricord,0,@united @annricord both!,2015-02-17 19:33:26 -0800,39.7597714501469,-119.304064165752 5.67887301021413E+017,negative,1,Late Flight,1,United,PamSanghera,0,@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR...,2015-02-17 19:24:18 -0800,37.7944913777003,-119.558548918475 5.67886909516685E+017,negative,0.6632,Customer Service Issue,0.3684,United,JennRanft,0,@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years,2015-02-17 19:22:44 -0800,36.1069367487096,-118.93562999044 5.67886894761005E+017,negative,1,Lost Luggage,0.67,United,tomcrabtree,0,@united did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads,2015-02-17 19:22:41 -0800,33.5010045002922,-119.21145821523 5.67886700275311E+017,negative,0.7067,Bad Flight,0.7067,United,JSHanselman,0,"@united this is in ur Hemispheres magazine. I'm open to what will u do to make the ""flight more pleasant."" http://t.co/VrQDpqEPFW",2015-02-17 19:21:54 -0800,35.1293408800384,-119.160852757271 5.67886241179378E+017,negative,1,Flight Attendant Complaints,0.367,United,tomcrabtree,0,@united hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day.,2015-02-17 19:20:05 -0800,39.7917168159211,-119.306341309876 5.67886093749604E+017,negative,1,Customer Service Issue,0.3556,United,JSHanselman,0,"@united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude.",2015-02-17 19:19:30 -0800,38.7898930709407,-119.104591507658 5.67886091975463E+017,negative,1,Customer Service Issue,0.6537,United,laurasbrown5,0,"@united rude cust ser agents busy chatting, then yelled bc I took pic. Put me stdby when seat. Diff agent gave me seat 30min Late Flightr. Platinum",2015-02-17 19:19:29 -0800,37.5948667270765,-119.738727652091 5.6788540171459E+017,negative,1,Lost Luggage,1,United,NursesLeading,0,"@united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!😢 still no bag!",2015-02-17 19:16:45 -0800,36.5537635061425,-119.119935412201 5.67884863031763E+017,positive,1,,,United,jmscull,0,@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport. Much thanks!,2015-02-17 19:14:36 -0800,32.7653221445011,-119.356156686353 5.67884646270267E+017,negative,1,Lost Luggage,1,United,mbbaker78,0,"@united Yes, though they have not located the bag yet. It was a lovely flight outside of that.",2015-02-17 19:13:45 -0800,35.9292056358569,-119.235871388905 5.67883674462589E+017,positive,1,,,United,JCVersi,0,@united Got me home amid snow & Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone & an upgrade. Thank you!,2015-02-17 19:09:53 -0800,32.9949769700366,-119.154057010135 5.67883485542658E+017,negative,1,Customer Service Issue,0.656,United,tomcrabtree,0,"@united My wife has been on the phone several times for past 3 days, with no result.",2015-02-17 19:09:08 -0800,37.0407846455629,-118.945021225223 5.67883246433878E+017,negative,1,Customer Service Issue,1,United,irenefromakovos,0,@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public.,2015-02-17 19:08:11 -0800,36.3478114681351,-118.690547414095 5.67883234614211E+017,negative,1,Customer Service Issue,1,United,JackieFerrari3,0,"@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know",2015-02-17 19:08:08 -0800,38.7606987355156,-119.089288369711 5.67882603405009E+017,negative,1,Customer Service Issue,1,United,JackieFerrari3,0,@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u.,2015-02-17 19:05:38 -0800,34.8195831107687,-118.692312467353 5.67882458357715E+017,negative,1,Bad Flight,1,United,uwbadger98,0,"@united 12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?",2015-02-17 19:05:03 -0800,34.895655369698,-119.559104299633 5.6788145916126E+017,negative,1,Customer Service Issue,0.6926,United,christruncer,0,"@united so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it?",2015-02-17 19:01:05 -0800,34.8134501291931,-119.177466282009 5.67881305754595E+017,negative,1,Damaged Luggage,0.3476,United,christruncer,0,"@united so, I made it all the way to the airport, and they say they won’t fix the handle. I showed you this problem, and you said to go…?",2015-02-17 19:00:28 -0800,35.102745364699,-119.379702696254 5.67880317345772E+017,neutral,0.6688,,0,United,klappy440,0,@united This link in your tweet goes to someone's internal email -> http://t.co/ZksX79itdN...... Probably one of your 3rd party IT contracts,2015-02-17 18:56:33 -0800,38.4131867530637,-119.169466432138 5.67877584341479E+017,negative,1,Customer Service Issue,1,United,sarahkorich,0,@united then why do you bother responding? Your customer service is THE WORST. Never using you guys again.,2015-02-17 18:45:41 -0800,35.2872856479276,-119.272364634146 5.67876794788872E+017,neutral,0.6931,,0,United,JackieFerrari3,0,@united 618 was flight out of Houston,2015-02-17 18:42:33 -0800,40.491777839221,-120.83642952228 5.67875594785923E+017,negative,1,Customer Service Issue,1,United,JackieFerrari3,0,@united free hotel doesn't make up for such poor customer service and disregard,2015-02-17 18:37:47 -0800,38.0615010499561,-119.393981634779 5.67875130824659E+017,negative,1,Late Flight,0.6519,United,JackieFerrari3,0,@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.,2015-02-17 18:35:56 -0800,39.9634148109282,-119.394795271242 5.67874134174101E+017,negative,0.66,Late Flight,0.66,United,JackieFerrari3,0,@united mechanical delay occurred in Houston earlier today re: their flight to ORD,2015-02-17 18:31:58 -0800,35.3112844945681,-119.032707858858 5.67873519356285E+017,neutral,0.7223,,0,United,JackieFerrari3,0,"@united 374 ORD to ROC. Fam came to see me at SNA. I'm a member, so is my dad. He used his miles for them.",2015-02-17 18:29:32 -0800,37.7434701467596,-120.042925198622 5.67873467401372E+017,positive,0.6996,,,United,crushspread,0,"Cc @DadBoner #boldflavors “@united: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options""",2015-02-17 18:29:19 -0800,34.6294681106907,-119.442878071849 5.67872769049825E+017,negative,1,Customer Service Issue,1,United,andysiz,0,@united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail,2015-02-17 18:26:33 -0800,36.7441324775504,-119.03620549482 5.67872614296863E+017,neutral,1,,,United,lorenzosimpson,0,@united is there a referral program for the Milageplus explorer card?,2015-02-17 18:25:56 -0800,39.1116117873254,-120.439325929566 5.67872182136619E+017,negative,1,Can't Tell,0.6584,United,sarahkorich,0,@united how else would I know it was denied?,2015-02-17 18:24:13 -0800,35.5164244003421,-119.450124700616 5.67872136745853E+017,neutral,0.6729,,0,United,sarahkorich,0,@united obviously,2015-02-17 18:24:02 -0800,41.133245508421,-118.257307146383 5.67871780188062E+017,negative,1,Customer Service Issue,1,United,1MisterHandsome,0,"@united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag. #flyunited",2015-02-17 18:22:37 -0800,36.6575119046628,-119.430663296376 5.67871439585436E+017,negative,1,Customer Service Issue,0.6828,United,1MisterHandsome,0,@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice,2015-02-17 18:21:16 -0800,37.7955062008352,-119.639865012364 5.67870608152793E+017,negative,1,Can't Tell,0.6818,United,legendjohn11,0,@united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive,2015-02-17 18:17:58 -0800,38.6006206196328,-119.328249018894 5.67869544049414E+017,neutral,0.6563,,0,United,Z_J_M_,0,@united I sent an email describing my experience. Looking forward to a follow up to hopefully make it right.,2015-02-17 18:13:44 -0800,38.1352921124893,-119.463566676319 5.67869009661665E+017,positive,1,,,United,ShariKPalmer,0,"@united be ""Chicago's hometown airline"" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise",2015-02-17 18:11:37 -0800,36.4843847437853,-119.880559545692 5.67868808586621E+017,negative,0.6915,Can't Tell,0.6915,United,annricord,0,@united @annricord $856.81 the cost of one of the round trip tickets.,2015-02-17 18:10:49 -0800,37.4937130038293,-119.372545854073 5.67868544572064E+017,positive,1,,,United,ChooseJeremy,0,@united Give Cyndi & Troy each a gold star.,2015-02-17 18:09:46 -0800,35.4648771105582,-119.7759261018 5.67867311744381E+017,positive,1,,,United,MitWinter40,1,@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.,2015-02-17 18:04:52 -0800,36.4801125309698,-119.721054890543 5.67867168429183E+017,neutral,1,,,United,b29j3,0,@united how about changing RNO -DEN non-stop In May (9) from 6am to Late Flight morning or early afternoon?,2015-02-17 18:04:18 -0800,34.8407917437368,-119.796566341022 5.67864939349557E+017,neutral,0.6372,,0,United,JackieFerrari3,0,@united #UnitedAirlines wont wait 10min for fam w 2yr old connecting. flight leaves early instead for airport that is planes last stop today,2015-02-17 17:55:26 -0800,37.330193467231,-119.296475229664 5.67864117047865E+017,negative,1,Damaged Luggage,1,United,christruncer,0,"@united I can’t go back to the airport, I’m working, and won’t have time. Are you telling me there is seriously no other way?",2015-02-17 17:52:10 -0800,34.6727237970142,-120.114026906956 5.67863121479537E+017,neutral,1,,,United,FAiRChicago,1,@united instead of Bourbon street how about #quiet #planes #SaveTheDiagonals,2015-02-17 17:48:13 -0800,38.1626309540204,-120.099027182653 5.67863082346627E+017,negative,1,Late Flight,1,United,legendjohn11,0,@united 3875 to Denver which we are supposed to be boarding right now but has yet to land,2015-02-17 17:48:03 -0800,39.9461581922476,-119.963927213213 5.6786294034858E+017,negative,1,Late Flight,0.3419,United,Tgoody9,0,@united I've been doing this for 15 years and I've never had this many issues with any other airline.,2015-02-17 17:47:30 -0800,40.0739535224497,-118.929642170586 5.67862586374529E+017,negative,1,Late Flight,0.3612,United,Tgoody9,0,@united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else.,2015-02-17 17:46:05 -0800,34.3507886077167,-118.845663929644 5.67862454576787E+017,negative,1,Can't Tell,1,United,JackieFerrari3,0,@united note: they are traveling w 2yr old. Unreal,2015-02-17 17:45:34 -0800,37.6366338480594,-120.036014336798 5.67862181208805E+017,negative,0.6484,Bad Flight,0.3407,United,JackieFerrari3,0,@united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY,2015-02-17 17:44:29 -0800,38.8200437779465,-119.307505729944 5.67861975419458E+017,positive,1,,,United,JackieFerrari3,0,@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.,2015-02-17 17:43:39 -0800,35.1132654814765,-118.971087922105 5.67861727833895E+017,negative,1,Can't Tell,0.3518,United,JackieFerrari3,0,@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf,2015-02-17 17:42:40 -0800,38.6744212943711,-119.382972457381 5.67857491284877E+017,neutral,0.6268,,0,United,travellinghobby,0,"@united captain ""we apologize for the delay, the company is looking for an open gate (glance starboard side, see 5 open gates)",2015-02-17 17:25:50 -0800,38.1420318408959,-118.880855616206 5.67856598762156E+017,neutral,0.6466,,0,United,ReuvenN,0,@united reinstating the kosher meals that were dropped shortly after the merger?,2015-02-17 17:22:18 -0800,38.9142415930996,-118.986341180036 5.67855926486667E+017,negative,1,Bad Flight,0.6826,United,HishamNYC,1,"@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst.",2015-02-17 17:19:37 -0800,35.3593626520743,-120.309791952954 5.67855470142198E+017,neutral,1,,,United,ssegraves,0,@United is it possible to upfare to P a segment where I have a GPU waitlisted?,2015-02-17 17:17:48 -0800,39.8308671678457,-118.900925632288 5.67854782678983E+017,positive,1,,,United,cbailey52,0,"@United Bringing your ""A"" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY",2015-02-17 17:15:05 -0800,40.8072644185404,-119.521503035346 5.67853668608926E+017,negative,1,Can't Tell,0.6553,United,Co_Semie,0,@united you already have vomit so you are halfway there,2015-02-17 17:10:39 -0800,36.4711303083731,-119.084270934768 5.67853644420424E+017,negative,1,Customer Service Issue,1,United,_Ana_Paulina,0,@united is amazing how hard is to talk with customer service! !!,2015-02-17 17:10:33 -0800,33.1607440718581,-120.392024529501 5.67853497435161E+017,negative,1,Late Flight,0.6559,United,thunderbolt,0,"@united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff",2015-02-17 17:09:58 -0800,35.4942675631464,-119.553308314232 5.67853052943663E+017,negative,0.6566,Late Flight,0.6566,United,cslhilo,0,@united they held the flight for our group of nearly 20 people.,2015-02-17 17:08:12 -0800,33.6338112255775,-120.020742813295 5.67852704980017E+017,negative,1,Late Flight,0.6285,United,bdognet,1,@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver,2015-02-17 17:06:49 -0800,39.3518291787447,-119.906321786927 5.67852278893416E+017,neutral,0.6837,,,United,DanielBmxUs,0,@united I Want a Plane dad,2015-02-17 17:05:08 -0800,36.701409227301,-119.437982778308 5.6785135917899E+017,negative,1,Late Flight,1,United,caphotographix,0,"@united time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United",2015-02-17 17:01:28 -0800,39.9091297622286,-119.673967652202 5.67851352249868E+017,negative,0.6369,Bad Flight,0.6369,United,SooyunChoi,0,"@united it was an international flight, and we didn't get our new eta until we were in the air.",2015-02-17 17:01:27 -0800,35.3523127096921,-119.02993077232 5.67850537716093E+017,positive,0.6857,,0,United,jtor0713,0,@united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!,2015-02-17 16:58:13 -0800,38.4069162129572,-119.727410839463 5.67850015600685E+017,negative,1,Customer Service Issue,1,United,Z_J_M_,0,@united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta !,2015-02-17 16:56:08 -0800,37.2085286688055,-118.906952011259 5.67849597931889E+017,negative,1,Customer Service Issue,0.6826,United,Pat89339,0,"@united Useless response. I need a functioning wheelchair, not a customer care form to fill out.",2015-02-17 16:54:28 -0800,37.854346781613,-119.659024850785 5.67848852943954E+017,positive,1,,,United,mortgagejake,0,"@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!",2015-02-17 16:51:31 -0800,37.2432428154176,-119.923946651285 5.6784854489317E+017,neutral,0.6863,,0,United,lhawthorn,0,"@united What does ""Cabin Functionality"" mean when I'm taking a customer satisfaction survey?",2015-02-17 16:50:17 -0800,33.9450845196745,-118.642816308979 5.67848374113694E+017,negative,1,Lost Luggage,1,United,dwjones712,0,@united $55 cab ride to dfw from love got me my bag. Reimburse?,2015-02-17 16:49:37 -0800,35.0174728386101,-119.365683503443 5.67848201505477E+017,negative,1,Customer Service Issue,0.7027,United,Lucas_Wiseman,0,@united @gg8929 Unbelievable hypocrisy!!,2015-02-17 16:48:56 -0800,40.7021951250688,-118.861937070997 5.67847753277121E+017,positive,1,,,United,dudleywright,0,@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job,2015-02-17 16:47:09 -0800,37.9387862961565,-119.103816971447 5.67845953245413E+017,positive,0.6307,,0,United,palmettoblossom,0,"@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere",2015-02-17 16:39:59 -0800,33.0102525747607,-119.57165342503 5.67845500205937E+017,negative,1,Customer Service Issue,1,United,1MisterHandsome,0,"@united On top of this, a CSR went ahead and hung up on me after I called United to discuss this.",2015-02-17 16:38:11 -0800,37.9209925884619,-120.496121274133 5.67845492849287E+017,negative,1,Lost Luggage,1,United,thodge77,1,@united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse...,2015-02-17 16:38:10 -0800,36.5155754260596,-119.151725941494 5.67845165781533E+017,negative,1,Customer Service Issue,0.6668,United,laurasbrown5,0,"@united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain",2015-02-17 16:36:52 -0800,41.1062935871014,-119.044366449126 5.67844852135645E+017,neutral,0.617,,0,United,1MisterHandsome,0,"@united Some 3rd party service known as EZEE flights. A man, who confirmed he was born in India, told me his name was Steve Wilson.",2015-02-17 16:35:37 -0800,38.933294346577,-119.137220875056 5.67844774994014E+017,negative,1,Can't Tell,0.3444,United,Pat89339,0,@united The third wheelchair is broken! http://t.co/tvk0PyxQv5,2015-02-17 16:35:19 -0800,36.9456518369744,-119.710745001387 5.67844362601697E+017,positive,1,,,United,TroopSwapWife,0,"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!",2015-02-17 16:33:40 -0800,40.3121053086942,-119.694624003829 5.67842806930239E+017,positive,0.656,,,United,egspoony,0,@united ooh thanks!,2015-02-17 16:27:29 -0800,34.5421168876492,-119.29608231543 5.67842015418978E+017,negative,1,Late Flight,1,United,rfogarty41,0,"@united my flight was at 1 pm. Still at the airport gee what service. Do they care, nope. Delayed until 7:55.",2015-02-17 16:24:21 -0800,32.8057325442486,-118.581149151752 5.67841954484068E+017,negative,1,Flight Booking Problems,0.6444,United,adamnoontime,0,@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable,2015-02-17 16:24:06 -0800,38.6171427145247,-119.107689808688 5.6784130845225E+017,negative,1,Can't Tell,0.6985,United,SSest72,0,@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it,2015-02-17 16:21:32 -0800,36.467169704129,-119.521690761943 5.67839160779731E+017,neutral,0.6771,,0,United,annricord,0,"@united We were told by United to ""carry over/carry back"" for the refund.",2015-02-17 16:13:00 -0800,36.9023142869649,-120.043978191558 5.67838896731615E+017,neutral,0.6327,,0,United,christruncer,0,"@united no, I had to leave for work. Would have not been possible. So I would love to have this replaced now",2015-02-17 16:11:57 -0800,40.5216766068353,-118.673988600886 5.67838799243309E+017,negative,1,Customer Service Issue,1,United,HeatherGabel,0,I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there.,2015-02-17 16:11:34 -0800,36.6538217443047,-119.485078132113 5.67837709093347E+017,negative,1,Can't Tell,0.3568,United,annricord,0,"@united @annricord 0162431184663. 3 of your agents said we would be refunded. Agents said United should never have sold us the ticket.",2015-02-17 16:07:14 -0800,39.2063018858515,-119.290662647886 5.67837314782765E+017,negative,0.686,Flight Attendant Complaints,0.686,United,AndrewBarco1,1,@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff,2015-02-17 16:05:40 -0800,40.8860081405873,-119.318659364793 5.67835857929036E+017,negative,0.6695,Can't Tell,0.3356,United,747_380_1127,0,@united IT-problems with the link? #3thparty,2015-02-17 15:59:53 -0800,33.7784860433042,-118.931752633591 5.67834498655605E+017,negative,1,Late Flight,1,United,lisakaysolomon,0,"@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5",2015-02-17 15:54:28 -0800,38.7982320342717,-119.524970426961 5.67833916196844E+017,negative,1,Customer Service Issue,0.6667,United,lisadalesandro,0,@united Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me,2015-02-17 15:52:10 -0800,34.1188580810801,-119.659358640128 5.67833666925122E+017,negative,1,Customer Service Issue,1,United,andysiz,0,@united can I get some help changing a ticket. 40 minutes on hold and counting....,2015-02-17 15:51:10 -0800,36.5227857211247,-119.717281898036 5.67832640289579E+017,positive,1,,,United,rsbluhm,0,@united thanks for all the help! Totally appreciate it and you made it super easy too,2015-02-17 15:47:05 -0800,36.6280844019435,-119.868240562552 5.67831549539967E+017,negative,1,Customer Service Issue,1,United,karalynnholt,1,@united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup,2015-02-17 15:42:45 -0800,35.1884832563548,-118.885531645255 5.67831351195484E+017,negative,1,Flight Booking Problems,0.6886,United,chadsmith,0,@united Your MileagePlus signup page is broken.,2015-02-17 15:41:58 -0800,38.1705134904894,-118.507430256257 5.67830916950823E+017,negative,1,Late Flight,1,United,SooyunChoi,0,@united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...,2015-02-17 15:40:15 -0800,34.4719414386561,-120.19244193503 5.67829834618905E+017,negative,1,Late Flight,1,United,lisakaysolomon,0,@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.,2015-02-17 15:35:56 -0800,35.8318200354156,-119.180646783455 5.67829543723102E+017,negative,1,Damaged Luggage,1,United,christruncer,0,"@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67",2015-02-17 15:34:47 -0800,35.4914673919059,-119.581185303967 5.67828973893259E+017,negative,1,Late Flight,1,United,lisakaysolomon,0,@united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun,2015-02-17 15:32:31 -0800,38.5833280032074,-119.842948931234 5.6782870072662E+017,negative,1,Customer Service Issue,0.6522,United,wendysue411,0,@united once again your customer service rep was rude! I asked a question and in turn got attitude. Jane was no help. Disgusted again!,2015-02-17 15:31:26 -0800,36.7937316784316,-118.989593329767 5.67827860280324E+017,negative,0.6537,Can't Tell,0.6537,United,irenefromakovos,0,@united can you not see the thread?,2015-02-17 15:28:06 -0800,36.9092436734958,-120.001354549181 5.67827498660159E+017,negative,1,Customer Service Issue,1,United,MKfella,0,@united poor old United: never seem to get the response right :),2015-02-17 15:26:40 -0800,31.8901324081666,-119.160344835444 5.67827442657677E+017,negative,1,Flight Attendant Complaints,0.6906,United,AndrewBarco1,0,@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport,2015-02-17 15:26:26 -0800,35.4072230703846,-119.892675892032 5.67827275619549E+017,negative,0.6317,Flight Booking Problems,0.6317,United,mortgagejake,0,@united also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv.,2015-02-17 15:25:46 -0800,35.7504236472836,-119.30894820272 5.67827039790572E+017,neutral,1,,,United,mortgagejake,0,@united does forelock guarantee the fare only or fare & seats?,2015-02-17 15:24:50 -0800,38.0377084565781,-118.839025965945 5.67826439392928E+017,positive,1,,,United,chi_citygrl,0,@united thanks! :),2015-02-17 15:22:27 -0800,40.6100097025429,-119.894864767289 5.67826054522618E+017,negative,1,Can't Tell,0.6392,United,gpalcher,0,"Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP",2015-02-17 15:20:55 -0800,40.2497781036292,-119.016978896763 5.6782534743937E+017,negative,1,Late Flight,1,United,giltweetsstuff,0,@united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL,2015-02-17 15:18:07 -0800,35.7983615108925,-118.583314147508 5.67824276414558E+017,negative,1,Lost Luggage,0.6612,United,jimzito,0,@united eventually. You should approach bags like @AlaskaAir they get it.,2015-02-17 15:13:51 -0800,37.2196574847375,-119.034934195502 5.67824271234593E+017,negative,0.6673,Late Flight,0.3345,United,giltweetsstuff,0,@united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?,2015-02-17 15:13:50 -0800,37.243829223616,-118.80575730219 5.67824229296566E+017,negative,1,Customer Service Issue,1,United,annricord,0,@united said they would give us a refund. 30 days Late Flightr NO refund.,2015-02-17 15:13:40 -0800,37.348521524301,-119.483245641769 5.67823707160355E+017,negative,1,Bad Flight,0.6616,United,uncmnwellness,1,@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.,2015-02-17 15:11:36 -0800,35.3611623014113,-119.060596096319 5.67823510245237E+017,negative,1,Customer Service Issue,1,United,karalynnholt,1,@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected.,2015-02-17 15:10:49 -0800,37.3174957899338,-119.417785847856 5.67822865844929E+017,negative,1,Customer Service Issue,0.7055,United,SSest72,0,"@united if your policy changed, you must advise at the time of purchase. Same if you choose to vary it by airport! We want a FULL refund!!",2015-02-17 15:08:15 -0800,39.9598458183065,-119.100551880293 5.67822848878969E+017,negative,1,Can't Tell,0.696,United,qlabelle11,0,"@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united.",2015-02-17 15:08:11 -0800,37.6339478709776,-119.137748027938 5.67822779501847E+017,negative,1,Flight Booking Problems,1,United,dustinbritton23,1,@united I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!👎👎,2015-02-17 15:07:54 -0800,37.1294681190069,-120.065032941341 5.67822648047321E+017,negative,1,Lost Luggage,1,United,skyjumper77,0,@united @el_ingeniero don't check your baggage if you don't have to. They will lose it!,2015-02-17 15:07:23 -0800,34.9008192315263,-118.928352240185 5.67822613608718E+017,negative,0.6782,Late Flight,0.3678,United,cslhilo,0,@United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!,2015-02-17 15:07:15 -0800,37.7250696882766,-118.965085982925 5.6782254854586E+017,negative,0.6907,Can't Tell,0.6907,United,SSest72,0,@united well perhaps you could highlight where that is stated. We travel between Canada & USA on United with only Nexus,2015-02-17 15:06:59 -0800,37.258591167398,-119.25297373661 5.67822377473729E+017,negative,1,Late Flight,0.6655,United,americanbudoma,0,"@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!",2015-02-17 15:06:19 -0800,34.995585379712,-119.297943546561 5.67822065471861E+017,negative,1,Late Flight,1,United,cslhilo,1,@united You make it hard to fly with you. Delayed over an hour and now the plane is turning around & heading back to the gate. #connection?,2015-02-17 15:05:04 -0800,36.2727796590456,-117.659247471932 5.67821292797186E+017,negative,1,Damaged Luggage,0.6367,United,Pat89339,0,@united Serious firing needs to happen at HNL. They broke the wheelchair you loaned me after you broke mine! http://t.co/bT37KyrByJ,2015-02-17 15:02:00 -0800,38.5476560506875,-119.889375819746 5.67821166775157E+017,negative,1,Customer Service Issue,1,United,1MisterHandsome,0,"@united Call customer service and of course they just say ""theres nothing we can do"" and then offer a transfer and disconnect the line.",2015-02-17 15:01:30 -0800,35.4933666626288,-118.814543163832 5.67821133245067E+017,negative,0.6736,Customer Service Issue,0.3539,United,CWWMUK,0,"@united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks",2015-02-17 15:01:22 -0800,35.1963463631522,-119.798092263706 5.67820210264138E+017,negative,1,Cancelled Flight,1,United,legendjohn11,0,@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?,2015-02-17 14:57:42 -0800,39.6213728236594,-120.60592575928 5.67819066708226E+017,negative,0.6808,Customer Service Issue,0.3559,United,gg8929,0,@united Classic,2015-02-17 14:53:09 -0800,35.390545901025,-119.370418472552 5.6781895388142E+017,positive,1,,,United,TroopSwapWife,0,@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!,2015-02-17 14:52:42 -0800,38.8270264074949,-119.989486167439 5.67818055771918E+017,positive,0.6661,,,United,VisionRoij,0,@united Thanks!,2015-02-17 14:49:08 -0800,35.6036555349603,-119.4091343988 5.67816475898311E+017,neutral,0.6954,,0,United,VisionRoij,0,"@united Does the economy plus cabin also qualifies as a ""premium"" cabin?",2015-02-17 14:42:52 -0800,35.0141681417584,-119.738619147475 5.6781615536957E+017,negative,1,Late Flight,1,United,caphotographix,0,@united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?,2015-02-17 14:41:35 -0800,36.3622252319884,-119.046682237738 5.67816074898514E+017,negative,1,Customer Service Issue,0.339,United,1MisterHandsome,0,@united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering.,2015-02-17 14:41:16 -0800,40.1456118351567,-120.144761644495 5.67815174045868E+017,neutral,1,,,United,boombaby55,0,@united no thanks,2015-02-17 14:37:41 -0800,36.1962062206496,-118.242682774865 5.67814641918833E+017,neutral,0.6596,,0,United,dynamoben,0,"@united Yesterday, I'm sorted now.",2015-02-17 14:35:34 -0800,37.4893369185412,-119.777974496995 5.67814633047728E+017,negative,1,Customer Service Issue,0.6929,United,coolingpie,0,"@united thanks for that advice, so helpful. Can't believe you guys actually charge people to ""fly"" united",2015-02-17 14:35:32 -0800,36.7809092764075,-118.975250579759 5.67814334228775E+017,negative,1,Flight Booking Problems,0.6701,United,annricord,1,@united If you have had any issues with United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.,2015-02-17 14:34:21 -0800,37.6092339331696,-119.222513169078 5.67814121870348E+017,negative,1,Customer Service Issue,0.6882,United,CWWMUK,0,@united just tried to log in and was told e-mail log in not currently available,2015-02-17 14:33:30 -0800,37.232317473057,-119.430565718631 5.67814094678676E+017,negative,0.6484,Flight Booking Problems,0.3297,United,super_marek,4,@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards,2015-02-17 14:33:24 -0800,37.4321249923519,-119.573651617311 5.67814001212809E+017,neutral,0.6632,,0,United,CWWMUK,0,@united do you have an e-mail address I can write my account to? Might be less likely to disappear,2015-02-17 14:33:02 -0800,36.3314467234093,-119.680186255579 5.67813839539159E+017,negative,1,Customer Service Issue,1,United,CWWMUK,0,"@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?",2015-02-17 14:32:23 -0800,34.5883949212394,-119.740602770758 5.67813037454918E+017,neutral,1,,,United,VisionRoij,0,"@united 877 from amsterdam to ewr, 02.27.2015, 737-300.",2015-02-17 14:29:12 -0800,41.1669178444913,-119.894215496334 5.67812841081688E+017,negative,1,Late Flight,1,United,hdlytle,0,@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail,2015-02-17 14:28:25 -0800,35.2873157503803,-119.923038193511 5.67812349895246E+017,negative,1,Flight Booking Problems,0.3446,United,NaftuliPollak,5,@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united,2015-02-17 14:26:28 -0800,38.5400259169913,-119.665657346622 5.67812160253866E+017,negative,1,Customer Service Issue,0.6317,United,MelodyKho,0,@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.,2015-02-17 14:25:43 -0800,35.7557745666278,-119.504167495242 5.67811913586876E+017,negative,1,Customer Service Issue,0.6359,United,antoniocosta64,0,@united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.,2015-02-17 14:24:44 -0800,34.1860231290431,-119.732049549141 5.67811376686637E+017,negative,0.6957,Customer Service Issue,0.6957,United,SurveysOnTheGo,0,@united They couldn't get me first class on any of their flights so I just rebooked myself.,2015-02-17 14:22:36 -0800,30.2217089151217,-119.751063252886 5.67811360404337E+017,neutral,0.6722,,,United,CajunSQL,0,@united but the gate agent and club staff got me priority standby for next so might only be minor disaster...#travelingwithsmallkids,2015-02-17 14:22:32 -0800,33.4535738722791,-118.231904692278 5.67811306900976E+017,negative,1,Can't Tell,0.6553,United,barneykelley,0,@united I'll be sending/posting complete details of the circumstances surrounding this matter. United airlines should be ashamed.,2015-02-17 14:22:19 -0800,37.4814379603016,-119.263678697708 5.67811268900557E+017,negative,1,Bad Flight,1,United,RLaPedis,0,@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(,2015-02-17 14:22:10 -0800,35.3035259647384,-119.425040997245 5.67811236231954E+017,positive,0.6471,,,United,bernardfparsons,0,@united JT thanks for your help I’ll complete the form once we are back home,2015-02-17 14:22:02 -0800,37.0145202166694,-119.73986425208 5.67810811491525E+017,negative,1,Bad Flight,0.3544,United,CajunSQL,0,"@united missed it. Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight...",2015-02-17 14:20:21 -0800,36.1025578841201,-118.518042338174 5.67810274083783E+017,neutral,1,,,United,UnitedAppeals,0,@united @gg8929 Ladies and gents - United Airlines...,2015-02-17 14:18:13 -0800,35.5309643821911,-119.38287429633 5.67809206314668E+017,positive,1,,,United,dom_inic15,0,@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :),2015-02-17 14:13:58 -0800,34.8032703443718,-118.530798131161 5.67808424696893E+017,neutral,1,,,United,VisionRoij,0,@united Allright! Last question : the power outlets on my flight are available in the premium cabin. Does that include economy plus cabin?,2015-02-17 14:10:52 -0800,34.9433794874126,-119.747527667987 5.67808255566602E+017,neutral,0.7083,,0,United,ColtSTaylor,0,"@united Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:)",2015-02-17 14:10:12 -0800,30.9316336736107,-119.465401764974 5.67806898549051E+017,negative,1,Cancelled Flight,0.6442,United,CanadianCowgirl,0,@united yes still need assistance I don't have a flight home due to change in flight u made I miss all connections !,2015-02-17 14:04:48 -0800,37.45475802577,-120.092701368206 5.67806788708626E+017,neutral,1,,,United,MoonSetGallery,0,@united I believe you have to follow me in order for me send you a DM,2015-02-17 14:04:22 -0800,39.6376954381305,-119.235175277398 5.67806151191192E+017,negative,1,Customer Service Issue,0.6473,United,SSest72,0,@united thanks! We would like an apology and a full refund. Please confirm when we will receive.,2015-02-17 14:01:50 -0800,37.2758375279742,-119.261939936392 5.67805894885638E+017,neutral,1,,,United,postsecret,0,"@united Hi, can you email me here so i can share the details? Thanks. frank@postsecret.com",2015-02-17 14:00:49 -0800,33.7995378426645,-119.61012363542 5.67805339790475E+017,negative,0.66,Flight Booking Problems,0.33,United,gg8929,7,@united But I got a bad exchange rate so want my money back. Please can you refund without penalty.,2015-02-17 13:58:36 -0800,34.7675260558536,-119.047116583666 5.67805230550635E+017,negative,1,Late Flight,0.6815,United,kmensah,0,"@united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times. If I am no show, you'll know why! Ridiculous.",2015-02-17 13:58:10 -0800,36.5307274726582,-119.784083162022 5.67805176388788E+017,negative,1,Customer Service Issue,1,United,sslluvsbooks,0,@united you're just using automated responses and don't have the decency to actually care/respond,2015-02-17 13:57:58 -0800,39.3193447760451,-119.158835060885 5.6780500105089E+017,negative,1,Customer Service Issue,1,United,bernardfparsons,0,@united JT the issue is with missed connections early gate closings and zero concern from customer service,2015-02-17 13:57:16 -0800,36.8473397576734,-118.854196074749 5.67804951288902E+017,negative,0.6714,Late Flight,0.6714,United,MatthewHendrian,0,"@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!",2015-02-17 13:57:04 -0800,39.2154570277724,-119.493195459109 5.67804663303799E+017,neutral,0.6801,,0,United,nickonken,0,@united Can you explain how it rewards us elite Premiere 1K members?,2015-02-17 13:55:55 -0800,34.1636089798167,-120.272057020769 5.67804646157476E+017,neutral,0.6663,,,United,egspoony,0,@united for our birthdays my fiancé & I want to travel Late Flight April. You're our fave airline but Frontier has this: http://t.co/uayWrr45as :-/,2015-02-17 13:55:51 -0800,38.1989434703449,-120.213666990524 5.67804488687346E+017,neutral,1,,,United,bernardfparsons,0,@united I’m resending the confirmation code in a DM,2015-02-17 13:55:14 -0800,37.6547981051173,-119.244179751459 5.67804350040416E+017,negative,1,Customer Service Issue,0.6432,United,bernardfparsons,0,@united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone,2015-02-17 13:54:41 -0800,41.5861940966002,-120.232656756462 5.67802900480586E+017,neutral,0.3666,,0,United,lanceklug,0,@United Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers http://t.co/0cevY3P42b via @HuffPostBiz,2015-02-17 13:48:55 -0800,40.9627151931492,-119.413533866005 5.67802723127804E+017,neutral,1,,,United,VisionRoij,0,"@united The guidelines say 10x9x17, my bag is 20x15.7x8.7, so it's a bit taller than the guidelines. Is that gonna be a problem?",2015-02-17 13:48:13 -0800,39.1719667967997,-119.571162244451 5.67802662026015E+017,positive,0.6479,,0,United,antoniocosta64,0,@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her,2015-02-17 13:47:58 -0800,36.6737789851581,-119.036418494509 5.67802653078729E+017,negative,1,Lost Luggage,1,United,mac8315,0,@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?,2015-02-17 13:47:56 -0800,38.8231460053922,-118.707475706851 5.67802111321444E+017,neutral,1,,,United,michaelvandijk1,0,"@united do you think there Will problems at Newark, NJ on Saturday due to expected snow?",2015-02-17 13:45:47 -0800,36.8920636810816,-119.366596234741 5.67802015527756E+017,neutral,1,,,United,MoonSetGallery,0,@united Got it. I am following the United page.,2015-02-17 13:45:24 -0800,37.3598135207662,-119.418537734496 5.67801519207375E+017,positive,0.6531,,0,United,thesuesaga,0,"@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your ""fine print,"" haha",2015-02-17 13:43:26 -0800,36.0307902887789,-119.172897939498 5.67801163581547E+017,negative,1,Customer Service Issue,0.6559,United,boombaby55,0,@united worst service ever 😈,2015-02-17 13:42:01 -0800,35.5854940037511,-119.405250164113 5.67800930683609E+017,negative,1,Customer Service Issue,1,United,VettedShopper,0,@united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?,2015-02-17 13:41:05 -0800,34.9656944095848,-119.146912170411 5.67800823674311E+017,negative,1,Can't Tell,0.6542,United,judaline6,0,@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice,2015-02-17 13:40:40 -0800,38.3494824790653,-117.892634560106 5.67799935173947E+017,negative,1,Can't Tell,0.6406,United,barneykelley,1,@united I am furious. You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United,2015-02-17 13:37:08 -0800,35.1899792474398,-119.0567903021 5.67798535262061E+017,positive,1,,,United,Unocrew224,0,@united holy high speed internet batman! Speeds at United Club at IAD are insanely fast! Thanks,2015-02-17 13:31:34 -0800,35.7640457685745,-119.242637703054 5.67798174946173E+017,negative,1,Flight Booking Problems,1,United,Kustomers1st,1,@united Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain.,2015-02-17 13:30:08 -0800,33.8827089920081,-118.736992756273 5.67797955202417E+017,neutral,0.6767,,0,United,mosesfreund,0,@united @MrAndyEp like 2 weeks after my flight!?!? Creative!,2015-02-17 13:29:16 -0800,33.6637784069374,-119.707558001991 5.67797894431117E+017,negative,1,Late Flight,0.6998,United,Raretturner,0,@united Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..😡...,2015-02-17 13:29:01 -0800,37.1013019146291,-118.693709854376 5.67797429517693E+017,negative,1,Late Flight,0.667,United,sslluvsbooks,0,"@united sorry, I hate united. i won't get to see my family until Thursday",2015-02-17 13:27:11 -0800,40.2888935799981,-119.381922004952 5.67797327071838E+017,positive,1,,,United,KCousineau09,0,@united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.,2015-02-17 13:26:46 -0800,34.1943680718831,-119.807074919894 5.67796570197086E+017,positive,0.6635,,0,United,CWWMUK,0,"@united done just now, thanks.",2015-02-17 13:23:46 -0800,36.6112370155176,-119.558013484184 5.67796247672721E+017,neutral,1,,,United,ColtSTaylor,0,@united Currently on standby to Lax then it is a 2 hour ride to Palm Springs. Long day starting at a snowy 3:30 am in philly.,2015-02-17 13:22:29 -0800,34.1512438936398,-119.508008263112 5.67794720425144E+017,negative,1,Customer Service Issue,1,United,k8slo,0,"@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck",2015-02-17 13:16:25 -0800,37.2680138059285,-120.054282353337 5.67794573495251E+017,neutral,0.6464,,0,United,MelodyKho,0,"@united No, I do not. I was only given a Flight Booking Problems reference number.",2015-02-17 13:15:50 -0800,35.8102796951471,-119.373765310041 5.67794017593991E+017,negative,1,Can't Tell,0.645,United,nickonken,1,@united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you?,2015-02-17 13:13:37 -0800,36.959968691653,-120.17010176465 5.67793696956232E+017,negative,1,Late Flight,1,United,HamiltonSarah,0,"@united thanks for the offer, but I finally made it to my destination, albeit hours Late Flight.",2015-02-17 13:12:21 -0800,36.5608101368736,-119.635608597363 5.67793494695158E+017,negative,1,Cancelled Flight,0.6598,United,SurveysOnTheGo,0,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.,2015-02-17 13:11:32 -0800,34.6356837529713,-120.14778642696 5.67793423248548E+017,neutral,1,,,United,RobPapa1,0,@united can you send me another confirmation email?,2015-02-17 13:11:15 -0800,36.5247887027705,-119.205738609405 5.67793064221131E+017,negative,1,Can't Tell,0.3333,United,ferriertv,0,@united it would be super if you paid as much attention to actual fliers as you do to credit card holders.,2015-02-17 13:09:50 -0800,37.8909724095476,-119.119978797784 5.67792433687175E+017,negative,1,Late Flight,0.6594,United,LizGaskins,0,@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.,2015-02-17 13:07:19 -0800,36.3169677541935,-120.32900431821 5.67791786145378E+017,negative,1,Lost Luggage,1,United,antoniocosta64,0,"@united 3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting, very disappointed.",2015-02-17 13:04:45 -0800,34.6425130366916,-118.300878069109 5.67791389011911E+017,negative,1,Cancelled Flight,1,United,27_POWERS,0,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines.,2015-02-17 13:03:10 -0800,35.3502282359409,-119.975895222221 5.67791059393335E+017,neutral,0.6957,,,United,VisionRoij,0,"@united sorry, wrong link for the bag : http://t.co/pZAl4wtrEZ Thats the one i meant",2015-02-17 13:01:52 -0800,36.2406745168758,-118.907031022674 5.67790995148784E+017,negative,1,Bad Flight,0.6296,United,mattman1964,0,"@united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat? Please.",2015-02-17 13:01:36 -0800,37.6382986894923,-119.560072201524 5.67790926857531E+017,positive,1,,,United,Jamie_Fisher886,0,@united thank you! 😊,2015-02-17 13:01:20 -0800,36.3262979400237,-119.44213361835 5.67790272265888E+017,neutral,0.6523,,0,United,Tony_Ciccolella,0,"@united take a lesson from @VirginAmerica , they know how to treat customers!",2015-02-17 12:58:44 -0800,37.4928722643202,-119.579980805473 5.67790177063608E+017,negative,1,Customer Service Issue,1,United,Tony_Ciccolella,0,@united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible,2015-02-17 12:58:21 -0800,37.4349809962115,-119.769556695691 5.67789974717747E+017,negative,1,Customer Service Issue,1,United,Tony_Ciccolella,0,@united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want,2015-02-17 12:57:33 -0800,36.8019551139474,-118.78764597466 5.67789435795862E+017,negative,1,Customer Service Issue,1,United,danahajek,0,@united customer service 👎,2015-02-17 12:55:25 -0800,38.8657371013139,-119.284223118481 5.67789433010016E+017,negative,1,Customer Service Issue,0.6544,United,barneykelley,0,@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air,2015-02-17 12:55:24 -0800,37.9636708658803,-120.211787654884 5.6778898297462E+017,neutral,1,,,United,MelodyKho,0,"@united Hi again, any updates here?",2015-02-17 12:53:37 -0800,36.7007332841987,-119.542566305076 5.67788423352951E+017,neutral,1,,,United,VisionRoij,0,@united Could you tell me if this bag would be accepted as a personal item ? Can i bring one carry-on bag plus this? http://t.co/U390cZpLHl,2015-02-17 12:51:23 -0800,36.2594076894706,-118.752855881657 5.67788341538861E+017,negative,1,Cancelled Flight,1,United,DC_Geoff,0,@united 3359 which you finally Cancelled Flightled.,2015-02-17 12:51:04 -0800,41.4660188991467,-118.529700207216 5.67787240399852E+017,negative,0.6667,Customer Service Issue,0.3542,United,NozzeOro,0,.@united what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2,2015-02-17 12:46:41 -0800,36.4382141603894,-119.312555731044 5.67786652991771E+017,negative,1,Late Flight,1,United,applecor2,0,@united thanks finally made it.. Missed meetings but what can I do now?,2015-02-17 12:44:21 -0800,36.0840767362243,-119.786846368657 5.67786475262345E+017,negative,1,Late Flight,1,United,sslluvsbooks,0,@united Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened,2015-02-17 12:43:39 -0800,39.9199518220211,-118.684992112892 5.67786224812061E+017,negative,1,Lost Luggage,1,United,rizolltizide,0,"@united Supposedly, they're out for delivery. I'll believe it when I see it.",2015-02-17 12:42:39 -0800,33.8903619288662,-118.868035845593 5.67786135904981E+017,negative,0.6641,Customer Service Issue,0.6641,United,Maslowchild,0,"@united Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :)",2015-02-17 12:42:18 -0800,34.622863900556,-119.248589705338 5.67782895306412E+017,positive,0.6571,,0,United,triathlete06,0,@united Sure did! Only waited about 15min. Yay!,2015-02-17 12:29:25 -0800,36.2358405059626,-118.473379865193 5.67782346833686E+017,negative,1,Lost Luggage,1,United,MeaganKristenC,0,"@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag.",2015-02-17 12:27:15 -0800,40.7008129734284,-118.720721474882 5.6778181332659E+017,positive,1,,,United,jaypedde,0,@united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW,2015-02-17 12:25:07 -0800,36.8887670913941,-119.783579742113 5.67781357355795E+017,negative,0.6544,Customer Service Issue,0.6544,United,Vinobuddha,0,@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993,2015-02-17 12:23:19 -0800,35.3903315995922,-119.461716528227 5.6778088870067E+017,negative,1,Can't Tell,0.3423,United,joebarti,0,"@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years.",2015-02-17 12:21:27 -0800,38.5156874785256,-119.699939308115 5.67780426601996E+017,positive,0.663,,,United,NozzeOro,0,Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG,2015-02-17 12:19:37 -0800,33.434899427694,-119.326621046702 5.67778703959409E+017,negative,1,Cancelled Flight,0.6684,United,shaneadambecker,0,"@united no, it was 2 flight Cancelled Flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher/compensation",2015-02-17 12:12:46 -0800,38.2336813649909,-119.195711772064 5.67778606546694E+017,negative,1,Cancelled Flight,0.6786,United,mlipschits,0,@united i got email that my reservations got Cancelled Flightled and i will be refunded. Nothing got refunded as of yet,2015-02-17 12:12:23 -0800,38.8585588393126,-120.271425623207 5.67778009013178E+017,negative,1,Cancelled Flight,1,United,realmikesmith,0,@united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?,2015-02-17 12:10:00 -0800,41.3981413381554,-118.504425244401 5.67775456678912E+017,negative,1,Can't Tell,1,United,madmcferrin,0,@united you are really trying me today.,2015-02-17 11:59:52 -0800,38.4482655024932,-119.378004374323 5.67775418612195E+017,positive,0.6522,,,United,ColtSTaylor,0,@united looks like I'm settled in to where I'm going. Thx.,2015-02-17 11:59:43 -0800,38.1063044406307,-119.918103800798 5.67775140319359E+017,neutral,0.6598,,0,United,thodge77,0,@united flt 4567 has had two more updates in the last 3 minutes.,2015-02-17 11:58:36 -0800,39.5219811403038,-119.18195416082 5.67774437673603E+017,negative,1,Customer Service Issue,0.6882,United,kristofurmac,0,@united no they were to busy taking to each other and I needed to get to an audition.,2015-02-17 11:55:49 -0800,37.3309816481701,-119.836476956461 5.67773706707022E+017,neutral,1,,,United,mac8315,0,@united was never given one,2015-02-17 11:52:55 -0800,35.5548921359405,-119.922538672887 5.67773609939059E+017,negative,1,Customer Service Issue,0.7007,United,bernardfparsons,0,@united quick response offering assistance but lack of follow through - not really the service I was expecting,2015-02-17 11:52:31 -0800,36.4318380619852,-119.729808606418 5.6777276575608E+017,negative,1,Late Flight,0.6652,United,DC_Geoff,1,@united Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!!,2015-02-17 11:49:10 -0800,36.0358278286573,-119.404450861396 5.67771124235518E+017,negative,1,Flight Attendant Complaints,0.6789,United,thodge77,0,"@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta",2015-02-17 11:42:39 -0800,37.3596259784686,-119.63495434233 5.67770993159307E+017,positive,1,,,United,RWMann,0,"@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class.",2015-02-17 11:42:08 -0800,32.5471528155527,-119.879442116117 5.67770910107898E+017,negative,1,Late Flight,1,United,thodge77,0,@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?,2015-02-17 11:41:48 -0800,37.5799896962125,-119.466351601286 5.67769798831256E+017,negative,1,Lost Luggage,1,United,raedenez,0,@united bags are still in Houston since Friday and still have not been reimbursed the baggage fee.,2015-02-17 11:37:23 -0800,37.4690023298377,-119.139676129713 5.67768156111127E+017,negative,0.6533,Lost Luggage,0.6533,United,rizolltizide,0,@united who can tell me where they are?,2015-02-17 11:30:51 -0800,36.9562018379205,-119.768594343107 5.67767997981671E+017,negative,1,Cancelled Flight,1,United,thodge77,0,"@united flight 4567 have already been Cancelled Flightled once, been trying to get home two days. Staff being very unhelpful.",2015-02-17 11:30:13 -0800,34.7826792794838,-119.618758510167 5.6776781065567E+017,negative,1,Flight Attendant Complaints,1,United,DGomezPearlberg,1,@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!,2015-02-17 11:29:29 -0800,39.4180848296352,-118.989740334382 5.67767744356295E+017,negative,0.6691,Flight Attendant Complaints,0.3523,United,thodge77,0,@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on,2015-02-17 11:29:13 -0800,35.8986713963543,-118.835412764379 5.677674394933E+017,negative,1,Flight Attendant Complaints,1,United,thodge77,0,@united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude,2015-02-17 11:28:00 -0800,35.3510196016222,-119.346859515872 5.67767341090361E+017,negative,0.6703,Flight Booking Problems,0.3626,United,TexanHollie,0,@united I don't see how I need to spend an extra $100 bc of ur equipment failure.,2015-02-17 11:27:37 -0800,37.8291733069259,-120.668229104825 5.67767251383808E+017,negative,1,Flight Booking Problems,0.3571,United,TexanHollie,0,@united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error & now there are no comp seats,2015-02-17 11:27:15 -0800,35.8745719725868,-119.949385968815 5.67767199700759E+017,negative,1,Bad Flight,0.6481,United,DGomezPearlberg,1,@united its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic!,2015-02-17 11:27:03 -0800,38.7657956268263,-118.896908669229 5.67767009908109E+017,negative,0.6633,Late Flight,0.6633,United,jmacie3,0,@united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...,2015-02-17 11:26:18 -0800,37.020953510229,-118.823815141544 5.67766554600038E+017,neutral,0.6596,,0,United,CWWMUK,0,"@united No, not received any e-mails in either Inbox or junk/spam",2015-02-17 11:24:29 -0800,35.0525768732941,-119.285502528077 5.67766384378388E+017,negative,0.65,Customer Service Issue,0.65,United,MBinMD,0,@united - could you please send me a phone # to the refunds department? We have submitted our claim through email without success.,2015-02-17 11:23:49 -0800,41.1416811876176,-119.595455186378 5.67766329352921E+017,negative,1,Late Flight,0.7139,United,conlach,0,"@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home.",2015-02-17 11:23:36 -0800,39.6127969805665,-119.221889853632 5.67765716527772E+017,negative,1,Late Flight,0.6489,United,jupiterjpr,0,@united flight 441 on 2/4 was delayed over three hours because the pilot never showed up!,2015-02-17 11:21:10 -0800,34.7878624816301,-118.893645055666 5.677655583937E+017,negative,0.6526,Late Flight,0.3579,United,AndrewBarco1,0,@united I just need to get to RIC tonight. I've been in EWR for 24hrs now.,2015-02-17 11:20:32 -0800,38.6275662592225,-118.886520184785 5.67765379653849E+017,negative,1,Can't Tell,0.7077,United,elliotg9,0,@united which is why my next flights to Miami will be on another airline.,2015-02-17 11:19:49 -0800,37.913531253244,-119.647731921552 5.67764411205439E+017,negative,1,Customer Service Issue,0.3516,United,catmaxed,0,@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail,2015-02-17 11:15:58 -0800,38.1245311082263,-119.27197145918 5.67763529277923E+017,negative,1,Lost Luggage,0.6901,United,joelraronoff,0,@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?,2015-02-17 11:12:28 -0800,34.5408768868861,-119.385284151321 5.67761865779196E+017,neutral,0.6906,,0,United,thesuesaga,0,@united What is the policy behind changing passengers' seating assignments at the gate?,2015-02-17 11:05:51 -0800,37.5548741504075,-119.806149599443 5.67761476338074E+017,negative,1,Customer Service Issue,0.6806,United,SSest72,0,@united with Karen and found her unhelpful and rude called United at the time & told she could board but Karen would not accept,2015-02-17 11:04:19 -0800,33.7023323772673,-120.440437153205 5.67761267826651E+017,negative,1,Flight Attendant Complaints,0.6404,United,SSest72,0,"@united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke",2015-02-17 11:03:29 -0800,37.8235832749288,-119.814232549773 5.67761113631449E+017,negative,0.6642,Can't Tell,0.3494,United,SSest72,0,"@united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus.",2015-02-17 11:02:52 -0800,35.8804685971125,-119.33362711087 5.67760901869417E+017,negative,1,Customer Service Issue,0.6701,United,SSest72,0,@united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter,2015-02-17 11:02:02 -0800,38.9504542810249,-119.408891828306 5.67760664752824E+017,negative,1,Flight Attendant Complaints,0.3437,United,SSest72,0,@united 1 refused boarding with Nexus. nexus confirmed she should not be refused,2015-02-17 11:01:05 -0800,34.5946342378585,-119.759043742825 5.67760060080599E+017,positive,1,,,United,sarahrib,0,"@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!",2015-02-17 10:58:41 -0800,35.0987010117958,-118.670768217012 5.67758882484793E+017,negative,1,Lost Luggage,1,United,ms06883,0,@united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no.,2015-02-17 10:54:00 -0800,32.1165031449511,-119.441285502629 5.67758478371197E+017,negative,1,Bad Flight,0.6524,United,alecearush,0,@United yall tried it with this little bitty plane flying out of boston!! I hate little planes!!!,2015-02-17 10:52:24 -0800,37.1790198052001,-119.522833975561 5.67756838529208E+017,positive,0.6697,,0,United,pbralick,0,"@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time",2015-02-17 10:45:53 -0800,35.4614457655005,-120.305336765048 5.67756837320393E+017,neutral,1,,,United,andtheretheygo,0,@united Q: Just purchased ticket to #Hawaii for trip in Late Flight-March. Does this mean we will acquire miles based on price or distance flown?,2015-02-17 10:45:53 -0800,36.9288054079714,-118.628707615878 5.67754288055988E+017,positive,0.6526,,,United,swampynomo,0,@united stay warm - I will be passing through Chicago next week,2015-02-17 10:35:45 -0800,34.6084862706128,-119.394486446575 5.67754136255726E+017,negative,1,Customer Service Issue,0.6725,United,rjewry,1,@united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error.,2015-02-17 10:35:09 -0800,33.9527441325863,-118.953207690165 5.67752542491517E+017,negative,1,Late Flight,0.6667,United,fshubert,0,@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.,2015-02-17 10:28:49 -0800,32.9483285672121,-118.75006739393 5.67752396097352E+017,negative,1,Flight Booking Problems,0.3429,United,courtneymjay,0,@united giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay. $7 meal voucher. Wow. Customer service!,2015-02-17 10:28:14 -0800,33.6861170597363,-119.51453195518 5.67750428595872E+017,neutral,0.6566,,0,United,rdahlstrom99,0,"@United just played the Most bizarre ""safety"" video I've ever seen... http://t.co/Hlm2Oks6xl",2015-02-17 10:20:25 -0800,38.3253248443699,-119.316496121986 5.67749045524132E+017,negative,1,Lost Luggage,0.6716,United,jholowka,0,@united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.,2015-02-17 10:14:55 -0800,40.7513719171339,-120.736910490666 5.6774897342822E+017,negative,1,Bad Flight,1,United,fshubert,0,@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?,2015-02-17 10:14:38 -0800,37.6833821842663,-118.876929389323 5.67748863449395E+017,positive,0.6792,,,United,RWMann,0,@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.,2015-02-17 10:14:11 -0800,33.8550150432087,-119.453007803005 5.67748565095969E+017,negative,1,Late Flight,1,United,MsDMichelle,0,@united Second day & attempt trying to leave IAD & I'm on another plane delayed for mechanical issues. Over an hour delayed!,2015-02-17 10:13:00 -0800,40.296895528045,-120.646670454681 5.67747764906635E+017,neutral,0.6452,,0,United,MoonSetGallery,0,@united Is there a direct number to call to request a refund? Its telling me its not valid as I changed the ticket. No number on site,2015-02-17 10:09:50 -0800,38.7413812184799,-119.367219630448 5.6774704197641E+017,negative,1,Late Flight,1,United,TuraPeter,0,@united when is my plane coming? Been delayed for almost 7 hours. No plane.,2015-02-17 10:06:57 -0800,38.7096076827599,-119.378976869354 5.67746540903494E+017,negative,1,Bad Flight,1,United,tcfitz3,0,@united Not fast enough. No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful.,2015-02-17 10:04:58 -0800,38.8886645696308,-119.449332721452 5.67746527704019E+017,positive,1,,,United,MaryStinchfield,0,@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!,2015-02-17 10:04:55 -0800,34.2140170506365,-119.044874392258 5.67745362727686E+017,negative,1,Late Flight,1,United,JenSpnSuperstar,0,@united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum. Blegh,2015-02-17 10:00:17 -0800,37.1334549949537,-119.467824434714 5.67745233900044E+017,negative,1,Late Flight,0.7055,United,rfogarty41,0,@united is Late Flight again. Everyone braved the weather and 40 passengers are waiting for a flight crew. Really!,2015-02-17 09:59:46 -0800,38.5823469764429,-119.49784024005 5.67745016702181E+017,negative,1,Lost Luggage,1,United,jrrodrig57,0,@united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home,2015-02-17 09:58:54 -0800,36.6759761328608,-120.089361679344 5.67745009890623E+017,negative,1,Customer Service Issue,0.6854,United,elliotg9,0,@united spending the afternoon @ Mia. Not your fault. No lounge? Very inconvenient.,2015-02-17 09:58:53 -0800,39.3229952419079,-119.297306817166 5.67744887664439E+017,negative,1,Customer Service Issue,1,United,mosesfreund,0,@united costumer service sucks! Waiting for a week for a response,2015-02-17 09:58:24 -0800,37.1268278012116,-119.910763146007 5.67744571124482E+017,neutral,1,,,United,aries83861,0,"@united Is there a way to get a copy of Feb's edition of Hemisphere magazine with out flying?",2015-02-17 09:57:08 -0800,40.4729497222512,-118.489944822367 5.67743132180034E+017,negative,0.6756,Flight Booking Problems,0.6756,United,ColtSTaylor,0,@united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime. I guess we'll see.,2015-02-17 09:51:25 -0800,38.7999196264861,-119.615170143602 5.67742857411166E+017,neutral,0.6756,,0,United,rakerr,0,"@united I normally ask people to put on headphones...but not toddlers. Maybe planes should have a ""kid"" section (near the back) ;)",2015-02-17 09:50:20 -0800,32.977593353249,-119.847998174861 5.67742500366873E+017,negative,0.6581,Customer Service Issue,0.6581,United,ColtSTaylor,0,@united of course I need help. I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.,2015-02-17 09:48:54 -0800,35.9759110278309,-119.516784073426 5.67742141334438E+017,neutral,0.6752,,0,United,MelodyKho,0,@united Confirmation number: NJV4BP - All I need is email confirmation of flight from NYC - SFO Feb 4,2015-02-17 09:47:29 -0800,36.0690938923131,-119.865150195758 5.67741700597367E+017,neutral,1,,,United,BlueOceanTweets,1,@United Is Changing Its #MileagePlus Program: Winners and Losers http://t.co/38OTLzAK5d #airline #travel #loyalty #rewards,2015-02-17 09:45:44 -0800,36.0648072870295,-118.927500312592 5.67741692854276E+017,positive,0.6632,,0,United,brenttaylor,0,@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ,2015-02-17 09:45:42 -0800,36.2777099461635,-119.068234664078 5.67740187380171E+017,neutral,0.6872,,,United,Trizzy412,0,@united thank you!!!!! And next flight to Durango then driving to Farmington New Mexico for work! But hitting the slopes in Durango!,2015-02-17 09:39:43 -0800,37.279852379821,-119.165940917574 5.67739357881041E+017,negative,1,Customer Service Issue,0.3654,United,ljsbrooks,0,"@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?",2015-02-17 09:36:25 -0800,37.5665820763329,-118.771400999695 5.67739149818413E+017,negative,1,Late Flight,0.7206,United,Aeisinger,0,"@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem",2015-02-17 09:35:36 -0800,36.4954918327656,-119.512293955712 5.6773819242659E+017,neutral,0.6631,,0,United,rajuchinthala,0,Thx! Stand by! “@united: @rajuchinthala I know it's frustrating and I do appreciate your patience while we try to get you on your way. ^JH”,2015-02-17 09:31:47 -0800,36.8557396363262,-119.110528769207 5.67738031398867E+017,neutral,0.6637,,0,United,stephbahnie,0,"@united roundtrip tickets to NJ are DRAMATICALLY cheaper through Virgin, pretty pricey via United. Can you match them?",2015-02-17 09:31:09 -0800,36.8415849209583,-119.340030498859 5.67736717352763E+017,negative,1,Damaged Luggage,1,United,mac8315,0,"@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back?",2015-02-17 09:25:56 -0800,33.3696559618572,-119.356255683889 5.67736507687895E+017,neutral,0.6806,,,United,BhutanOrient,0,@united that's what I thought! Thanks for the clarification!,2015-02-17 09:25:06 -0800,36.2022312253947,-119.714811462383 5.67735983370539E+017,negative,1,Cancelled Flight,1,United,AndrewBarco1,0,@united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!,2015-02-17 09:23:01 -0800,37.3881170304371,-118.632179832932 5.6773571039266E+017,neutral,0.6577,,,United,BhutanOrient,0,"@united + UA has been rolling out improvements too, we think. Hoping they'll catch up soon? Meantime, ANA is our preference!",2015-02-17 09:21:56 -0800,38.8263611542696,-120.071611610601 5.67735204656067E+017,positive,1,,,United,BhutanOrient,0,"@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service",2015-02-17 09:19:55 -0800,34.8882465380527,-119.168076848499 5.67734795849835E+017,negative,1,Cancelled Flight,1,United,shannonhannon,0,@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.,2015-02-17 09:18:17 -0800,38.3766287394505,-118.839669463397 5.67734731694158E+017,neutral,1,,,United,mosesfreund,0,@united i need my confirmation number! Can you give it to me?,2015-02-17 09:18:02 -0800,39.9943939055925,-119.234890354174 5.67734618095231E+017,negative,1,Can't Tell,1,United,BhutanOrient,0,"@united + besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation.",2015-02-17 09:17:35 -0800,37.9668110324929,-119.587964634092 5.67734128011784E+017,negative,1,Cancelled Flight,0.6875,United,SeanHerwaldt,0,.@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating.,2015-02-17 09:15:38 -0800,34.4701920925851,-118.865497679776 5.67733609130234E+017,positive,0.7097,,0,United,BhutanOrient,0,"@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, ""Fly the Friendly Skies.""",2015-02-17 09:13:35 -0800,36.7044830607825,-119.589191571871 5.67733228690084E+017,positive,1,,,United,jsumiyasu,0,@united @jsumiyasu I am thankful to the United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!,2015-02-17 09:12:04 -0800,38.6569506560939,-119.448008475308 5.67733177590874E+017,positive,1,,,United,ClaudiaStClair,0,@united I appreciate the follow up.,2015-02-17 09:11:52 -0800,36.1695586012161,-118.791067460135 5.67732468657041E+017,negative,1,Flight Attendant Complaints,1,United,BhutanOrient,0,@united + that's the gist of what the flight attendant told her.,2015-02-17 09:09:03 -0800,39.5278065857337,-119.891956786799 5.67732284959113E+017,negative,1,Flight Attendant Complaints,0.7033,United,BhutanOrient,0,@united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +,2015-02-17 09:08:19 -0800,38.1148652135786,-118.531164181684 5.67731810910499E+017,negative,1,Flight Attendant Complaints,0.6812,United,BhutanOrient,0,"@united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +",2015-02-17 09:06:26 -0800,37.0813449889729,-119.939986256898 5.67731738924032E+017,negative,1,Customer Service Issue,0.3463,United,MiKasuga,0,@united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business.,2015-02-17 09:06:09 -0800,35.8860654866901,-119.986486446673 5.67731485894271E+017,negative,1,Late Flight,0.6806,United,applecor2,0,@united sat at airport for 5 hrs still sitting at gate.. Sigh,2015-02-17 09:05:08 -0800,37.4688722516757,-120.838629193884 5.67730952260944E+017,neutral,0.6995,,0,United,BhutanOrient,0,@united actually we did not consider she might have made a mistake. She did not complain beyond that she indicated it on her reservation.,2015-02-17 09:03:01 -0800,36.9176514726807,-119.306558749117 5.67730472076464E+017,negative,1,Late Flight,0.3487,United,CanadianCowgirl,0,@united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!,2015-02-17 09:01:07 -0800,37.9122292069155,-119.048527030048 5.67730299912483E+017,negative,0.3456,Can't Tell,0.3456,United,meracross,0,"@united's first-class #cockup http://t.co/oh7CFv7DHR",2015-02-17 09:00:26 -0800,37.1814672993443,-118.604077526944 5.67730143536226E+017,neutral,0.6919,,0,United,napsareforkids,0,@united all day travel. #swag #ijustwanttosleep,2015-02-17 08:59:48 -0800,35.1628349075756,-119.435798069152 5.67729696662512E+017,positive,1,,,United,mchooyah,0,@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.,2015-02-17 08:58:02 -0800,38.8548795680276,-120.446528634222 5.67729246198837E+017,neutral,0.6702,,,United,CWWMUK,0,@united Filled in the form you sent the link to on 29.1.15 and then either 9 or 10.2.15,2015-02-17 08:56:14 -0800,32.6053361562366,-119.037853871684 5.67727599627944E+017,negative,1,Late Flight,1,United,alvintylaw,0,@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!,2015-02-17 08:49:42 -0800,36.7982663964951,-118.949757955974 5.67727403964056E+017,negative,0.7109,Can't Tell,0.3609,United,richardkerris,0,"@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO",2015-02-17 08:48:55 -0800,38.3086612317507,-119.36373901708 5.67726860638102E+017,negative,1,Customer Service Issue,1,United,mlipschits,0,@united why am i mot getting my refund?,2015-02-17 08:46:46 -0800,37.1220885225271,-119.929973229171 5.67725820056068E+017,negative,1,Can't Tell,1,United,kat_volk,0,.@united nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.,2015-02-17 08:42:37 -0800,39.2557520161248,-118.935586187182 5.67725163077071E+017,negative,0.6496,Bad Flight,0.3416,United,BhutanOrient,0,@united didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard...,2015-02-17 08:40:01 -0800,34.5618547253016,-119.193661574911 5.67724189872697E+017,negative,0.6579,Customer Service Issue,0.3344,United,mtezna,0,@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD),2015-02-17 08:36:09 -0800,37.4403680261487,-119.414883269508 5.67724091809878E+017,negative,1,Customer Service Issue,0.6701,United,TheSapphireLife,0,@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...,2015-02-17 08:35:45 -0800,35.8669610865429,-119.313165617275 5.67717552290136E+017,negative,1,Can't Tell,0.3587,United,OHaraAmber,0,@united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations,2015-02-17 08:09:46 -0800,37.6306134398748,-119.230914540187 5.67716403117957E+017,negative,1,Bad Flight,1,United,tcfitz3,0,"@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no Wifi, no personal entertainment. TORTURE",2015-02-17 08:05:12 -0800,36.4658684781952,-119.344659657889 5.67714192980202E+017,negative,1,longlines,0.3469,United,lauralscott,0,@united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies,2015-02-17 07:56:25 -0800,39.0225481033675,-120.550216333409 5.6771389662747E+017,negative,1,Flight Attendant Complaints,1,United,rachaeldoyle21,0,"@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless",2015-02-17 07:55:15 -0800,37.3881582738974,-119.308554995217 5.67711860938772E+017,neutral,1,,,United,Jamie_Fisher886,0,@united how much does it cost to check in an additional bag? Traveling from newark to glasgow. Thank you :),2015-02-17 07:47:09 -0800,37.6899249818903,-118.930459135407 5.67703258425082E+017,negative,1,Late Flight,0.7073,United,wackydunks,0,.@united call my work and tell them it's your fault I'm Late Flight,2015-02-17 07:12:58 -0800,35.4109649102735,-119.327162800405 5.67701830805619E+017,positive,1,,,United,scherzva,0,"@united New Apple crâpe, amazing! Live from UA1207. Really nice crew too. #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj",2015-02-17 07:07:18 -0800,32.270085463238,-120.232142345829 5.67686845903827E+017,neutral,0.6579,,0,United,AsianAdidasGirl,0,@united clicked on the link and got this? #confused http://t.co/xMAQcucWZl,2015-02-17 06:07:45 -0800,37.7118079481942,-120.078176438433 5.67676400933417E+017,negative,1,Late Flight,0.7098,United,MiKasuga,0,"@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on",2015-02-17 05:26:15 -0800,37.4416983285635,-118.86771389685 5.67663136082514E+017,negative,1,Lost Luggage,1,United,hannahtorney,0,@united i have items of sentimental value that I'm heartbroken are missing,2015-02-17 04:33:32 -0800,35.901425393397,-119.758438378432 5.67634106058822E+017,neutral,1,,,United,gwaki,0,@united even though technically after I land I will be silver?,2015-02-17 02:38:11 -0800,34.6340216521502,-119.88792976056 5.67630296783155E+017,negative,1,Customer Service Issue,0.6752,United,ljsbrooks,0,@united still waiting for a reply,2015-02-17 02:23:03 -0800,40.4179174587007,-118.784066613913 5.67627253991735E+017,negative,1,Bad Flight,0.3611,United,DBsViewOnThings,0,@united please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!!,2015-02-17 02:10:58 -0800,35.8180399186312,-119.934344156437 5.67623209026335E+017,negative,0.6337,Flight Booking Problems,0.6337,United,markhlyon,0,"Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @united",2015-02-17 01:54:53 -0800,36.8912595676793,-119.088152810021 5.67617486703854E+017,negative,1,Customer Service Issue,0.6797,United,feliciastoler,0,@united I tried 2 DM it would not go thru... not sure why,2015-02-17 01:32:09 -0800,35.9968757239215,-119.27187527344 5.67614049425556E+017,negative,1,Customer Service Issue,0.3545,United,JustOGG,0,"@united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow.",2015-02-17 01:18:29 -0800,36.5499764614838,-119.176209157588 5.67595670463205E+017,negative,1,Late Flight,1,United,CRomerDome,0,@united I like delays less than you because I'm the one on the plane. Connect me with a voucher,2015-02-17 00:05:27 -0800,36.1429607884951,-119.824631610181 5.67594579310826E+017,negative,1,Bad Flight,0.6707,United,brenduch,0,"@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion",2015-02-17 00:01:07 -0800,37.0998724328346,-119.225301761073 5.67592368451248E+017,negative,1,Late Flight,1,United,brenduch,0,"@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait",2015-02-16 23:52:20 -0800,34.1540529043988,-119.097860871417 5.67591480085463E+017,negative,1,Late Flight,0.346,United,CPoutloud,0,@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.,2015-02-16 23:48:48 -0800,38.3513828406568,-118.961352943352 5.70309156290367E+017,negative,1,longlines,0.6624,Southwest,thisradlove,0,@SouthwestAir still waiting. Just hit one hour.,2015-02-24 11:47:53 -0800,39.2500298674533,-118.832837853234 5.70309145276125E+017,negative,0.6361,Cancelled Flight,0.6361,Southwest,tomcblock,0,@SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook,2015-02-24 11:47:50 -0800,36.33875965869,-119.579768563763 5.70307615189836E+017,negative,1,Customer Service Issue,1,Southwest,cindyjwhitaker,0,@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!!,2015-02-24 11:41:45 -0800,38.4266211231002,-119.842240880003 5.70306086475076E+017,neutral,0.6443,,,Southwest,liveseasoned,0,"@SouthwestAir I'm teaching new #travelers how to research, #budget & #save for a trip today! http://t.co/Qll48r57ep",2015-02-24 11:35:41 -0800,38.1274120777605,-119.054824778841 5.70305647759266E+017,negative,1,Customer Service Issue,1,Southwest,cindyjwhitaker,0,@SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!,2015-02-24 11:33:56 -0800,40.6064951018632,-118.745289558106 5.70305078470558E+017,negative,1,Customer Service Issue,1,Southwest,Tim535353,0,@SouthwestAir still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care,2015-02-24 11:31:41 -0800,38.8382153303946,-119.380998489399 5.70304445734629E+017,negative,1,Customer Service Issue,0.6761,Southwest,tonybrancato,0,@SouthwestAir your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix.,2015-02-24 11:29:10 -0800,36.5644382170273,-119.689058659305 5.70304178314191E+017,negative,1,Bad Flight,0.6784,Southwest,tonybrancato,0,@SouthwestAir my wife had been in group A in prev. flight but got bumped for some reason. Alone with two kids. At least put her in group A,2015-02-24 11:28:06 -0800,34.6757994259086,-118.625091779525 5.70303797605618E+017,negative,1,Late Flight,1,Southwest,KellDuckKan,0,@SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset.,2015-02-24 11:26:35 -0800,36.1501649149104,-119.408000875042 5.70303399276761E+017,positive,1,,,Southwest,tylerhansen331,0,@SouthwestAir thank you so much completely made things right!,2015-02-24 11:25:00 -0800,39.7949410619119,-118.79282703511 5.70302532955845E+017,positive,1,,,Southwest,Shpressyourself,0,@SouthwestAir love them! Always get the best deals!,2015-02-24 11:21:34 -0800,40.4737500517073,-118.910669470801 5.70302460235026E+017,neutral,1,,,Southwest,brittanylinnes,0,@SouthwestAir can you follow me so I can send you the info?,2015-02-24 11:21:16 -0800,35.7236307199656,-120.209749681902 5.70302337069265E+017,negative,1,Customer Service Issue,0.6667,Southwest,ryanshaw100,0,@SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?,2015-02-24 11:20:47 -0800,36.5103758985257,-119.116120134597 5.70302030742471E+017,neutral,0.6825,,,Southwest,HaleyOstrander,0,@SouthwestAir once again on Glassdoor's Best Places To Work snagging # 15 overall #notsurprising #LUVthem,2015-02-24 11:19:34 -0800,33.7763762698067,-118.803707013638 5.7030179485064E+017,negative,1,longlines,0.3438,Southwest,tedm23,0,@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit,2015-02-24 11:18:38 -0800,36.827093250454,-119.32455620236 5.70299642887442E+017,positive,0.6809,,,Southwest,tonybrancato,0,@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please.,2015-02-24 11:10:05 -0800,39.0153257515395,-120.370797795076 5.70299331707855E+017,neutral,0.6681,,0,Southwest,MarsalaHolla,0,@SouthwestAir can you update me on the emergency landing in Jacksonville right now? #parentsonboard,2015-02-24 11:08:50 -0800,37.7540494088776,-119.880659908746 5.70298362907509E+017,neutral,1,,,Southwest,NardosKing2,0,@SouthwestAir I have been on hold for over 28 minutes please help http://t.co/Fx9BIJlxAt,2015-02-24 11:05:00 -0800,35.5595741270783,-119.186852080045 5.70298155465609E+017,neutral,1,,,Southwest,SaTxTechunter,0,@SouthwestAir can y'all develop Ding for a chrome/Firefox browser extension? That would be swell,2015-02-24 11:04:10 -0800,37.7263078585688,-119.352545213867 5.70296754832318E+017,neutral,0.6787,,0,Southwest,PBI_Airport,0,@SouthwestAir can take u to Midway-Chicago March 8th-April 6th. Can't make it then? @AmericanAir can get u to @fly2ohare year round. #FlyPBI,2015-02-24 10:58:36 -0800,37.3447879188802,-120.164728459667 5.70296670568751E+017,negative,0.6374,longlines,0.3297,Southwest,frankplaza_,0,@SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting,2015-02-24 10:58:16 -0800,36.0028656299374,-118.074266463626 5.70294002077061E+017,positive,1,,,Southwest,catjubs,0,@SouthwestAir thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy,2015-02-24 10:47:40 -0800,36.0810779754144,-118.91064848782 5.70293661377962E+017,negative,1,Customer Service Issue,0.6465,Southwest,Sarahtherower,0,@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through,2015-02-24 10:46:19 -0800,40.4596596869016,-120.214628481292 5.70293557724111E+017,neutral,1,,,Southwest,idk_but_youtube,0,@SouthwestAir did you know that suicide is the second leading cause of death among teens 10-24,2015-02-24 10:45:54 -0800,38.644767070791,-119.366809722576 5.70293527982301E+017,positive,0.7004,,,Southwest,PiersonStone,0,"@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!",2015-02-24 10:45:47 -0800,35.814400184483,-119.764780789085 5.70293142257312E+017,neutral,0.7015,,0,Southwest,brittanylinnes,0,.@SouthwestAir she needs a wheelchair at the gate for sure. What options does she have?,2015-02-24 10:44:15 -0800,38.9413195882432,-119.416811933076 5.70293100326863E+017,positive,1,,,Southwest,cheesensausage,0,@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!,2015-02-24 10:44:05 -0800,38.7972588235311,-119.222502834222 5.70292976603296E+017,negative,1,Flight Attendant Complaints,0.3723,Southwest,tonybrancato,0,"@SouthwestAir has grounded 2 flights b/c of equipment problems & been rude to my wife, traveling alone w/our 2 young kids. never again.",2015-02-24 10:43:35 -0800,33.779320250255,-119.355484098662 5.70292914686956E+017,neutral,0.3511,,0,Southwest,Marc_Hoffman,0,@SouthwestAir Do you promise to not unfollow me? 😉,2015-02-24 10:43:21 -0800,36.487091835764,-118.866035958999 5.70291219919737E+017,neutral,1,,,Southwest,NecroticDoctor,0,@SouthwestAir Just DMed you my confirmation number.,2015-02-24 10:36:36 -0800,39.0141747599798,-118.537255519717 5.70289521113367E+017,negative,1,Late Flight,1,Southwest,Heavenlychc9,0,@SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤,2015-02-24 10:29:51 -0800,37.5826733705769,-119.548599905102 5.7028908009069E+017,positive,1,,,Southwest,crook_justin,0,@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up,2015-02-24 10:28:06 -0800,36.1952625854561,-118.481946816414 5.7028896106471E+017,negative,1,Bad Flight,0.702,Southwest,crook_justin,0,@SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree,2015-02-24 10:27:38 -0800,36.7672930575127,-119.050122208512 5.70288841447367E+017,neutral,1,,,Southwest,unknownfilmaker,0,"@SouthwestAir oh, is it only in Atlanta?",2015-02-24 10:27:09 -0800,37.5601691524974,-118.919912502958 5.70288799860847E+017,negative,0.6477,Lost Luggage,0.3295,Southwest,crook_justin,0,@SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having,2015-02-24 10:26:59 -0800,39.0996054836369,-120.751687955418 5.70288380384293E+017,positive,0.6456,,0,Southwest,jparkermastin,0,@SouthwestAir I USED to always fly Southwest.,2015-02-24 10:25:19 -0800,35.4142087011404,-119.259177570212 5.70287651137446E+017,negative,1,Lost Luggage,1,Southwest,jparkermastin,0,@SouthwestAir got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience.,2015-02-24 10:22:26 -0800,36.1560617018426,-120.437781040959 5.7028751387467E+017,negative,0.6526,Can't Tell,0.3684,Southwest,MauriceRabb,0,@SouthwestAir thx but I'll be expecting a credit for this leg.,2015-02-24 10:21:53 -0800,35.9240345608058,-118.937196524821 5.7028723814529E+017,neutral,1,,,Southwest,briman007,0,"@SouthwestAir sure, please follow me so I can do so?",2015-02-24 10:20:47 -0800,37.8106925686477,-118.915082060293 5.70286359983886E+017,negative,1,Bad Flight,0.3525,Southwest,JJBehrens,0,"@SouthwestAir appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac",2015-02-24 10:17:18 -0800,39.3718675054772,-119.206619901681 5.70285979753443E+017,neutral,1,,,Southwest,JReneeX0X0,0,@SouthwestAir sent!,2015-02-24 10:15:47 -0800,38.7238889302251,-120.312506772439 5.70285465145876E+017,negative,1,Customer Service Issue,0.6691,Southwest,jawswald,0,@SouthwestAir 20 minutes on hold waiting is ridiculous......,2015-02-24 10:13:44 -0800,34.1103433589597,-119.250225907179 5.70285012882473E+017,negative,0.627,Customer Service Issue,0.627,Southwest,Heavenlychc9,0,@SouthwestAir have u seen any of the messages the past hour ?,2015-02-24 10:11:57 -0800,35.681466361672,-119.273069343916 5.70284725740286E+017,neutral,1,,,Southwest,MnMwillmott,0,@SouthwestAir I'm following now,2015-02-24 10:10:48 -0800,34.9197600780189,-119.448745727191 5.70284129138274E+017,positive,1,,,Southwest,catjubs,0,"@SouthwestAir THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!",2015-02-24 10:08:26 -0800,36.6774118924113,-119.942589659823 5.70284111425892E+017,positive,1,,,Southwest,RebeccaKling,0,@SouthwestAir Thanks so much!,2015-02-24 10:08:22 -0800,37.4610062945546,-119.811023706017 5.70283824040383E+017,positive,1,,,Southwest,VolunteerLBK,0,@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef,2015-02-24 10:07:13 -0800,39.2826853549425,-119.411546843078 5.70283248301044E+017,negative,1,Flight Booking Problems,0.6606,Southwest,slobotski,0,@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?,2015-02-24 10:04:56 -0800,34.8363800228191,-119.657439930337 5.70282347267895E+017,negative,1,Damaged Luggage,1,Southwest,coromex97,0,@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!,2015-02-24 10:01:21 -0800,40.9601275936662,-119.062723339726 5.70282333892252E+017,positive,0.673,,0,Southwest,kelsey_rae2011,0,@SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever,2015-02-24 10:01:18 -0800,36.5545069654797,-119.181345441918 5.70281719074566E+017,neutral,0.6655,,0,Southwest,srsable7290,0,@SouthwestAir what is the status of the bag check area at FFL?,2015-02-24 09:58:51 -0800,35.3895390193329,-119.470270949568 5.70281275216368E+017,positive,0.345,,0,Southwest,SMiles1307,0,@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.,2015-02-24 09:57:05 -0800,35.6217422201201,-120.074861253397 5.70280800244994E+017,positive,1,,,Southwest,NinjaEpisode,0,@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA #9NEWSBusiness http://t.co/o3WlaInImY,2015-02-24 09:55:12 -0800,37.1278656681231,-119.018664610309 5.70280641503212E+017,negative,1,Lost Luggage,0.6736,Southwest,Heavenlychc9,0,@SouthwestAir its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh,2015-02-24 09:54:34 -0800,30.8980657095136,-118.955779863094 5.7028055342295E+017,negative,1,Customer Service Issue,1,Southwest,michaelossa,0,@SouthwestAir your phone service sucks,2015-02-24 09:54:13 -0800,36.3212980442017,-119.411429907578 5.7027981292279E+017,neutral,0.6699,,0,Southwest,PiersonStone,0,"@SouthwestAir my flight at BWI is delayed and I will miss my flight in Denver, is there a way to find out if they will hold the plane?",2015-02-24 09:51:17 -0800,37.7948573966295,-118.383489125554 5.70279442750292E+017,positive,1,,,Southwest,sundialtours,0,"@SouthwestAir ""Airport snow removal method #22.."" Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY",2015-02-24 09:49:49 -0800,35.2661569661955,-119.853690806859 5.7027867949167E+017,negative,0.7,Flight Attendant Complaints,0.3667,Southwest,SLCsRaddest,0,@SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on...,2015-02-24 09:46:47 -0800,34.0813528901621,-119.045151639901 5.70277221916647E+017,negative,1,Late Flight,1,Southwest,Heavenlychc9,0,@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail,2015-02-24 09:40:59 -0800,32.6451668522553,-120.023902315625 5.70277008216871E+017,negative,1,Cancelled Flight,1,Southwest,Heavenlychc9,0,@SouthwestAir oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane,2015-02-24 09:40:08 -0800,37.8631001097109,-119.492402233993 5.70276440874324E+017,negative,0.6508,Flight Booking Problems,0.3601,Southwest,cheesensausage,0,"@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?",2015-02-24 09:37:53 -0800,35.1028209296263,-119.22251696657 5.70275218515726E+017,negative,1,Customer Service Issue,1,Southwest,NecroticDoctor,0,@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?,2015-02-24 09:33:01 -0800,36.3616514468723,-120.619527185914 5.70274815736549E+017,negative,0.7024,Flight Booking Problems,0.7024,Southwest,Marc_Hoffman,0,"@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, ""Unable to price"". Please help!",2015-02-24 09:31:25 -0800,35.4549674232077,-119.349946525935 5.70274371685777E+017,negative,1,Customer Service Issue,0.6411,Southwest,Heavenlychc9,0,@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir,2015-02-24 09:29:40 -0800,35.8938543452928,-118.742030839065 5.70274362936267E+017,neutral,0.6746,,,Southwest,CTHUSTLEHARDER,0,@SouthwestAir Teyana Taylor Performing #MedusaFridays 2.27 Free Till11 http://t.co/qwFMoQ0dQl http://t.co/kbb0B5FxMK #TheMenOfBusiness,2015-02-24 09:29:37 -0800,36.8125155020874,-118.626195569444 5.70274049118626E+017,negative,1,Bad Flight,0.3542,Southwest,bmorechi,0,"@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain",2015-02-24 09:28:23 -0800,40.1408738755912,-119.039378206168 5.70272778840105E+017,negative,1,Can't Tell,1,Southwest,NaLeih,0,@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.,2015-02-24 09:23:20 -0800,33.2738522728234,-120.261364435426 5.70272714205864E+017,negative,0.651,Customer Service Issue,0.651,Southwest,JReneeX0X0,0,@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.,2015-02-24 09:23:04 -0800,38.5280965893778,-119.226086542344 5.70272387985515E+017,negative,1,Late Flight,1,Southwest,Heavenlychc9,0,@SouthwestAir @SMiles1307 over two hours now. Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok.,2015-02-24 09:21:47 -0800,36.7820520958212,-119.525115802094 5.70272186419847E+017,neutral,1,,,Southwest,tbranagh,0,@SouthwestAir I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow?,2015-02-24 09:20:59 -0800,38.4484639199317,-119.722223658648 5.70272015598412E+017,neutral,0.6806,,0,Southwest,MarlaDShepard,0,You have to follow me back so that I can DM @SouthwestAir,2015-02-24 09:20:18 -0800,34.981054157807,-118.963252370555 5.70271730729689E+017,negative,1,Bad Flight,0.6481,Southwest,Singal3,0,"@SouthwestAir horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ",2015-02-24 09:19:10 -0800,37.3328220318809,-119.506999715266 5.70271704972464E+017,neutral,0.6542,,,Southwest,Heavenlychc9,0,@SouthwestAir 3rd time flying southwest in two years. Have another trip back to mx on October.,2015-02-24 09:19:04 -0800,36.5916184718061,-119.081795555947 5.70271248640401E+017,negative,0.69,Can't Tell,0.69,Southwest,ceoDanya,0,"@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again.",2015-02-24 09:17:15 -0800,36.4103891133098,-119.021454716215 5.7027113846442E+017,negative,1,Bad Flight,0.3485,Southwest,ceoDanya,0,@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL,2015-02-24 09:16:49 -0800,38.2470947231519,-120.153213623699 5.70270848201798E+017,negative,1,Flight Booking Problems,1,Southwest,RealMaryAgnes,0,"@SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch",2015-02-24 09:15:39 -0800,36.8061675881366,-119.311899636242 5.70270818539839E+017,neutral,1,,,Southwest,JBadnastythug,0,@SouthwestAir done,2015-02-24 09:15:32 -0800,36.0286481923575,-119.77495024273 5.70270216694968E+017,negative,1,Customer Service Issue,1,Southwest,julia021685,0,@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that?,2015-02-24 09:13:09 -0800,33.8425295366294,-119.126857704036 5.70270166166184E+017,neutral,0.67,,0,Southwest,ElaineBBfan,0,@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight.,2015-02-24 09:12:57 -0800,39.1657871168916,-119.631976501346 5.7026855845172E+017,negative,1,Flight Attendant Complaints,0.6764,Southwest,MnMwillmott,0,"@SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal",2015-02-24 09:06:34 -0800,34.9868567557888,-119.973432062047 5.70268160202568E+017,negative,1,Late Flight,1,Southwest,MnMwillmott,0,"@SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2",2015-02-24 09:04:59 -0800,37.6311523908459,-119.046565977291 5.70267457841033E+017,positive,1,,,Southwest,_missjoannalee,0,@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer,2015-02-24 09:02:11 -0800,39.0596646859063,-118.956708380978 5.70266640614498E+017,negative,0.6837,Customer Service Issue,0.3673,Southwest,passthechorizo,0,@SouthwestAir nothing you can do to help us restore some barely-expired #RapidRewards points?,2015-02-24 08:58:56 -0800,37.5835271673404,-119.55303004276 5.70266265971003E+017,negative,1,Flight Booking Problems,1,Southwest,RealMaryAgnes,0,@SouthwestAir Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed.,2015-02-24 08:57:27 -0800,36.8893804235448,-119.686082341543 5.70265831822778E+017,negative,1,Bad Flight,1,Southwest,Heavenlychc9,0,@SouthwestAir freezing in the plane,2015-02-24 08:55:43 -0800,36.8579686499697,-118.819079999907 5.7026580474855E+017,negative,1,Flight Attendant Complaints,0.697,Southwest,Heavenlychc9,0,@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are,2015-02-24 08:55:37 -0800,34.4238685577331,-119.117902701293 5.70265563035005E+017,negative,1,Can't Tell,0.3378,Southwest,Heavenlychc9,0,@SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon,2015-02-24 08:54:39 -0800,38.9183238385046,-119.800195404324 5.70265397058003E+017,negative,1,Cancelled Flight,1,Southwest,Heavenlychc9,0,@SouthwestAir flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us,2015-02-24 08:54:00 -0800,38.5427448122454,-120.047229956708 5.7026528067446E+017,negative,1,Can't Tell,0.6917,Southwest,Heavenlychc9,0,@SouthwestAir due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first,2015-02-24 08:53:32 -0800,37.5196285680495,-118.592586178963 5.70265133638943E+017,negative,1,Customer Service Issue,0.3656,Southwest,Heavenlychc9,0,@SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable,2015-02-24 08:52:57 -0800,36.8861887436537,-119.586055571126 5.7026485622333E+017,negative,1,Can't Tell,0.3426,Southwest,byronics,0,@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr,2015-02-24 08:51:51 -0800,35.0084799963711,-119.854711637301 5.70264793140953E+017,negative,1,Bad Flight,0.6654,Southwest,Patobrien61,0,"@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page",2015-02-24 08:51:36 -0800,37.5204438650835,-119.948334138794 5.70264481772778E+017,negative,0.708,Late Flight,0.708,Southwest,smcrissman,0,"@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?",2015-02-24 08:50:22 -0800,35.4730566135325,-119.308799064132 5.70264474784895E+017,negative,1,Cancelled Flight,0.6406,Southwest,joelwg,0,@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.,2015-02-24 08:50:20 -0800,38.2632458194778,-119.774666009432 5.70264316743545E+017,negative,1,Customer Service Issue,1,Southwest,gabehosler,0,@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED,2015-02-24 08:49:42 -0800,35.6500121333169,-119.133956130693 5.70264292169163E+017,neutral,0.6475,,,Southwest,SamDori4,0,@SouthwestAir Barzegar charges tourists 700 euros [!] a night for their stay in the tent village he runs. http://t.co/igSVzvrbbN,2015-02-24 08:49:36 -0800,36.1808488620205,-119.008585557876 5.70263130141565E+017,neutral,1,,,Southwest,unknownfilmaker,0,@SouthwestAir can you please make sense of the companion promo? How to we set it up?,2015-02-24 08:44:59 -0800,38.8892413218614,-118.884453720296 5.70262460395098E+017,neutral,0.6818,,0,Southwest,JBadnastythug,0,@SouthwestAir unfortunately I don't even have that. My phone died before o had a chance to grab it. It was from OMA to SAN from 3/27-4/2,2015-02-24 08:42:20 -0800,32.9575950314571,-119.483805727044 5.70261981569159E+017,neutral,0.6382,,0,Southwest,briman007,0,@SouthwestAir live in Atlanta but cant enroll in your Atlanta companion promotion. Error every time. Can you help? Also sent email. Thanks!,2015-02-24 08:40:26 -0800,40.4607167636757,-119.676295576087 5.70261977332732E+017,negative,1,Customer Service Issue,1,Southwest,SMiles1307,0,@SouthwestAir frustrating indeed especially when no one knows what the issue is....,2015-02-24 08:40:25 -0800,36.8791967989659,-119.226014028489 5.70261514340475E+017,negative,1,Customer Service Issue,0.6382,Southwest,island_girl4321,0,@SouthwestAir on hold with customer service; you may be quicker. I rebooked trip for a lower fare. Where did the difference in $ go?,2015-02-24 08:38:34 -0800,35.2917355853777,-118.902208037142 5.70261349172974E+017,neutral,1,,,Southwest,laurabogart14,0,"@SouthwestAir That was Chantilly, Paris, France.",2015-02-24 08:37:55 -0800,35.1974418381552,-119.113934339297 5.70261289420898E+017,negative,1,Customer Service Issue,0.6526,Southwest,ChefBillyParisi,0,@SouthwestAir and thx for not responding,2015-02-24 08:37:40 -0800,36.808194494793,-119.525188217748 5.70261225520689E+017,negative,1,Customer Service Issue,0.6224,Southwest,JBadnastythug,0,@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?,2015-02-24 08:37:25 -0800,36.9168545895164,-119.423424620195 5.7026038774603E+017,negative,0.6619,Late Flight,0.6619,Southwest,SMiles1307,0,@SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze,2015-02-24 08:34:06 -0800,38.7975034538227,-119.920588913331 5.70260325611631E+017,negative,1,Customer Service Issue,0.3535,Southwest,longlive94,0,@SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site?,2015-02-24 08:33:51 -0800,36.3606455154473,-119.635805788604 5.70259423987405E+017,neutral,0.6489,,0,Southwest,MichaelDes2015,0,@SouthwestAir hey I'm flying from Tampa to Denver today and I want to know if there will be tv's in the seats like @JetBlue,2015-02-24 08:30:16 -0800,36.9558219285669,-119.065395904152 5.70257719334187E+017,neutral,1,,,Southwest,crook_justin,0,@SouthwestAir and Carol Thrower are passengers. Fort Lauderdale airport.,2015-02-24 08:23:29 -0800,37.0116504190929,-119.209910186374 5.70257631778107E+017,negative,1,Late Flight,0.3505,Southwest,crook_justin,0,@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook,2015-02-24 08:23:08 -0800,34.072258610512,-120.120922344356 5.70257480401469E+017,negative,1,Customer Service Issue,1,Southwest,crook_justin,0,@SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30,2015-02-24 08:22:32 -0800,36.5090100529936,-119.971246270974 5.70257317859611E+017,negative,1,longlines,0.6835,Southwest,crook_justin,0,@SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash,2015-02-24 08:21:54 -0800,36.0198003878515,-119.677085663132 5.70256329543012E+017,positive,0.6771,,0,Southwest,joshkmm,0,@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.,2015-02-24 08:17:58 -0800,34.9575233227579,-119.786218205608 5.70256052966396E+017,negative,1,Customer Service Issue,1,Southwest,user47,0,"@SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?",2015-02-24 08:16:52 -0800,33.1671898907475,-120.327584740317 5.70255256589767E+017,positive,1,,,Southwest,kdtwill,2,"@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers",2015-02-24 08:13:42 -0800,37.1081406397126,-119.420072976341 5.70253313368699E+017,negative,1,Late Flight,1,Southwest,SNBalzac,0,"@SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625",2015-02-24 08:05:59 -0800,35.1150392807606,-119.740760036012 5.70253196213383E+017,negative,1,Customer Service Issue,0.6714,Southwest,SNBalzac,0,@SouthwestAir INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing.,2015-02-24 08:05:31 -0800,34.8603352983591,-119.817080925882 5.70252802611679E+017,neutral,1,,,Southwest,MyCustoAdvocate,0,@SouthwestAir Airline trouble & not getting satisfactory customer service? contact http://t.co/aQjn4HwNaC we negotiate resolutions for You!,2015-02-24 08:03:57 -0800,38.8383280035906,-119.687710747508 5.70252528245457E+017,neutral,1,,,Southwest,jordan_mcflyy,0,@SouthwestAir hey southwest! Help me find a flight from Nashville - Washington DC or Raleigh for under $150 on March 15 please!,2015-02-24 08:02:52 -0800,37.9974015068717,-119.077220195845 5.70252231624266E+017,negative,1,Customer Service Issue,0.668,Southwest,ckramer,0,"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?",2015-02-24 08:01:41 -0800,39.7876338263819,-119.507981316316 5.70250945281589E+017,negative,1,Customer Service Issue,0.6364,Southwest,richstahl,0,@SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful.,2015-02-24 07:56:34 -0800,33.9766048053238,-119.429638533878 5.70250780252504E+017,negative,1,Customer Service Issue,0.3533,Southwest,Shan_Lyn,0,@SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls.......,2015-02-24 07:55:55 -0800,39.5535854168462,-119.511157497655 5.70250554670125E+017,neutral,0.6765,,,Southwest,OBruce135,0,@SouthwestAir Thank you!,2015-02-24 07:55:01 -0800,35.9081065314831,-118.838454757084 5.70250252382417E+017,neutral,1,,,Southwest,kdtwill,0,@SouthwestAir traditionally used sledge hammer - low $ taking share from driving | now scalpel approach through data science #ANAmarketers,2015-02-24 07:53:49 -0800,38.137412070949,-119.202093999874 5.70249864841286E+017,positive,0.6647,,,Southwest,egbaboy,0,@SouthwestAir Customer Centricity is knowing people #ANAMarketers,2015-02-24 07:52:17 -0800,36.1803241232885,-120.398668399654 5.70248600623522E+017,negative,1,Can't Tell,0.6909,Southwest,tylerhansen331,0,"@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice",2015-02-24 07:47:15 -0800,38.5562192152425,-119.003115754777 5.70248044341375E+017,neutral,0.6907,,0,Southwest,kdtwill,0,@SouthwestAir is America's largest airline by passengers carried! Wonder if this is b/c they have a 'Customer Service Bible' #ANAmarketers,2015-02-24 07:45:03 -0800,35.4671869252846,-119.275181689475 5.7024803536982E+017,negative,1,Flight Booking Problems,0.6764,Southwest,RealMaryAgnes,0,"@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed",2015-02-24 07:45:00 -0800,36.6227117801307,-119.919015395615 5.70246695595999E+017,positive,0.6634,,,Southwest,BoobzillaXXX,0,@SouthwestAir ok thank you i hope so too,2015-02-24 07:39:41 -0800,35.410127592502,-119.369048907365 5.70246490473566E+017,negative,0.6458,Customer Service Issue,0.6458,Southwest,NecroticDoctor,0,@SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy.,2015-02-24 07:38:52 -0800,40.983752868633,-118.397752512533 5.70245840612266E+017,positive,0.6523,,,Southwest,tmahal,0,"@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq"" #southwestairlines",2015-02-24 07:36:17 -0800,36.5264900291573,-119.709768907886 5.70245656972894E+017,neutral,0.6396,,0,Southwest,skiiim21,0,@SouthwestAir is there a resource to check delays/Cancelled Flightlations out of Love Field? Flying out tomorrow am and stressed about weather! ❄️,2015-02-24 07:35:33 -0800,35.880649616244,-119.61650927294 5.70245513720648E+017,negative,1,Late Flight,0.6743,Southwest,JLPoeschl,0,"@SouthwestAir Switching planes due to mechanical problems. How does reboarding work? Was A49, now at end of long line. Stuck in middle?",2015-02-24 07:34:59 -0800,34.6171135544016,-117.420341433698 5.7024476278521E+017,negative,0.6436,Flight Booking Problems,0.6436,Southwest,Gian_Ricco,0,"@SouthwestAir Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web?",2015-02-24 07:32:00 -0800,37.2854977764855,-118.713374323107 5.70242641264321E+017,negative,1,Can't Tell,0.3466,Southwest,RealMaryAgnes,0,"@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone.",2015-02-24 07:23:34 -0800,37.8905109591744,-120.668107322022 5.70241403822813E+017,neutral,1,,,Southwest,chrisharriscw,0,@SouthwestAir An Oscar-worthy entrance into LA. http://t.co/10tmtHVFDC,2015-02-24 07:18:39 -0800,40.3051321003354,-119.189176954997 5.70238577683997E+017,positive,1,,,Southwest,DelaneySchenk,0,"@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper",2015-02-24 07:07:26 -0800,36.2019355610398,-119.335713973619 5.70237762063831E+017,positive,0.6813,,0,Southwest,PlatypusDBHunt,0,@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!,2015-02-24 07:04:11 -0800,36.5256145442808,-118.177230354342 5.70236169310437E+017,neutral,0.6667,,0,Southwest,ScottnearSMF,0,@SouthwestAir @PHLAirport Will Flight 2155 that arrives at E11 be a penguin plane?,2015-02-24 06:57:51 -0800,36.9896690380039,-119.613722914715 5.70229420058919E+017,positive,1,,,Southwest,chamtdi,4,@SouthwestAir Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_,2015-02-24 06:31:02 -0800,38.5994637677452,-119.527755684285 5.70228904469725E+017,positive,1,,,Southwest,TheMattCrane,0,@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI,2015-02-24 06:28:59 -0800,35.795845574637,-118.932187533173 5.70227814575804E+017,negative,1,Cancelled Flight,1,Southwest,TheBaltimoreOs,0,@SouthwestAir why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd?,2015-02-24 06:24:39 -0800,36.8336929262509,-118.883693079049 5.7022769833472E+017,neutral,0.6374,,0,Southwest,TheRandyHarbin,0,@SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee,2015-02-24 06:24:12 -0800,35.1583486917536,-119.076661558597 5.70226870119215E+017,negative,1,Customer Service Issue,0.6667,Southwest,nerdguru,0,"@SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy",2015-02-24 06:20:54 -0800,35.0683316575111,-119.107992869472 5.70224719011705E+017,negative,1,Customer Service Issue,1,Southwest,NicoleMEBump,0,@SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!,2015-02-24 06:12:21 -0800,36.4965183504445,-118.586342039129 5.70224618272731E+017,negative,1,Can't Tell,0.7029,Southwest,pwalnuts1156,0,@SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt every time the person in front shifts he raps my knees,2015-02-24 06:11:57 -0800,34.3731167296196,-119.101547969482 5.70222660300378E+017,neutral,1,,,Southwest,passthechorizo,0,"@SouthwestAir- ...was only less than 3500pts, but it helped. Had PartnerRewards incoming, but not fast enough to keep pts from expiring.",2015-02-24 06:04:11 -0800,33.1908430976759,-119.420498110224 5.70222625621832E+017,neutral,1,,,Southwest,passthechorizo,0,"@SouthwestAir- Wife's RR pts expired a few days ago, were planning on Flight Booking Problems trip today. Anything you can do for us? On a tight budget...",2015-02-24 06:04:02 -0800,40.3653110777061,-120.648751972052 5.70221343985295E+017,negative,0.6926,Can't Tell,0.3673,Southwest,ashjshannon,0,@SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation,2015-02-24 05:58:57 -0800,34.5742820887528,-119.589410103168 5.70220966284026E+017,negative,1,Customer Service Issue,1,Southwest,JReneeX0X0,0,@SouthwestAir why is customer relations still not open....in Texas?!,2015-02-24 05:57:27 -0800,34.9416839887007,-119.475526233405 5.70220817470116E+017,positive,1,,,Southwest,NicoleMEBump,0,@SouthwestAir Thank you for the tip!,2015-02-24 05:56:51 -0800,34.9264074735213,-119.167226937436 5.70219228181041E+017,negative,1,Can't Tell,0.6651,Southwest,pwalnuts1156,0,@SouthwestAir I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky,2015-02-24 05:50:32 -0800,36.7413558123423,-119.466913093082 5.7021791819522E+017,positive,1,,,Southwest,jasonjwebb,0,@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.,2015-02-24 05:45:20 -0800,35.6784473300396,-119.188425713695 5.70217425100149E+017,positive,0.6998,,0,Southwest,quiltbabe,0,"@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!",2015-02-24 05:43:22 -0800,36.7582542059865,-120.083915788909 5.70215711416537E+017,negative,1,Bad Flight,0.3456,Southwest,LifesATrip_,0,"@SouthwestAir I ""heart"" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations.",2015-02-24 05:36:34 -0800,39.4968376707753,-120.162199615785 5.70215548589453E+017,neutral,1,,,Southwest,joshkmm,0,@SouthwestAir I urgently need two receipts sent but CS is closed. Can you help?,2015-02-24 05:35:55 -0800,34.0167183623585,-120.205715094685 5.7021496862224E+017,neutral,1,,,Southwest,duneshadow,0,@SouthwestAir sent,2015-02-24 05:33:37 -0800,36.3634274753474,-119.217367378726 5.70214946815869E+017,negative,0.6843,Late Flight,0.6843,Southwest,jlivingood,0,@SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate.,2015-02-24 05:33:32 -0800,37.3990834236574,-119.532053846908 5.70213389005414E+017,negative,0.6746,Cancelled Flight,0.6746,Southwest,duneshadow,0,@SouthwestAir can you tell me why you Cancelled Flightled the flight vs delay,2015-02-24 05:27:20 -0800,40.7103994477403,-119.755936522471 5.70212491134931E+017,negative,0.3587,Flight Attendant Complaints,0.3587,Southwest,saysorrychris,0,@SouthwestAir my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS!,2015-02-24 05:23:46 -0800,35.67784203391,-119.198344736081 5.70211592559686E+017,neutral,0.6559,,0,Southwest,RyanHanley_Com,0,^CB how do you know? @SouthwestAir,2015-02-24 05:20:12 -0800,42.3352386840737,-119.068681147932 5.70211577087042E+017,negative,1,Cancelled Flight,1,Southwest,duneshadow,0,"@SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight.",2015-02-24 05:20:08 -0800,39.0133081499349,-119.476010438002 5.70210502955155E+017,negative,1,Cancelled Flight,1,Southwest,duneshadow,0,@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.,2015-02-24 05:15:52 -0800,38.75704082711,-119.21082927855 5.70210411926016E+017,neutral,0.6743,,0,Southwest,michaelpscott37,0,@SouthwestAir the flight isn't that empty.... Is this rude or not? http://t.co/4RL0p5JChB,2015-02-24 05:15:30 -0800,36.3785435917943,-119.292512196098 5.70209843199525E+017,positive,0.6563,,0,Southwest,osman_khan,0,@SouthwestAir - We left iPad in a seat pocket. Filed lost item report. Received it exactly 1 week Late Flightr. Is that a record? #unbelievable,2015-02-24 05:13:15 -0800,33.2132254664804,-119.33162907422 5.70208349339263E+017,negative,0.7125,Cancelled Flight,0.7125,Southwest,duneshadow,0,@SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM?,2015-02-24 05:07:19 -0800,36.9125065244167,-119.37342862766 5.70207643874124E+017,negative,1,Bad Flight,1,Southwest,rmgarrett3,0,@SouthwestAir I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna.,2015-02-24 05:04:30 -0800,33.811221258929,-119.870734660824 5.70206560439308E+017,neutral,1,,,Southwest,Sez_Nez,0,@SouthwestAir I was not the one traveling. I was asking for my sister who was waiting on my nephew in Midland...flight eventually landed,2015-02-24 05:00:12 -0800,35.8499368814103,-119.108911345675 5.70205399619662E+017,positive,0.3368,,0,Southwest,Paulyjroberts,0,@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good,2015-02-24 04:55:35 -0800,38.41873055699,-120.291311090622 5.70205323992175E+017,negative,1,Customer Service Issue,0.6557,Southwest,pjeffs,0,@SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call Getting tired of typing little notes,2015-02-24 04:55:17 -0800,38.0044342340343,-120.024011278891 5.70205088595059E+017,negative,1,Lost Luggage,0.352,Southwest,TheRandyHarbin,0,@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers,2015-02-24 04:54:21 -0800,37.3304232604262,-118.941056018778 5.70204088908034E+017,negative,1,Can't Tell,0.6667,Southwest,davidgoodson71,0,@SouthwestAir it's just the principle - it's hard to get mugged & not be upset you took my money & didn't give me anything #wrongiswrong,2015-02-24 04:50:23 -0800,33.7925493917222,-119.596001101925 5.70203916643766E+017,negative,1,Customer Service Issue,1,Southwest,davidgoodson71,0,@SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f,2015-02-24 04:49:42 -0800,39.0305290783823,-119.202952023516 5.7020384254283E+017,negative,1,Bad Flight,1,Southwest,Scottyk1977,0,@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems,2015-02-24 04:49:24 -0800,36.3419435119639,-119.03748830979 5.70200237622612E+017,positive,1,,,Southwest,kcormier19,0,"@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG",2015-02-24 04:35:05 -0800,34.5379078428948,-118.962618497502 5.7019995670492E+017,negative,0.6932,Lost Luggage,0.6932,Southwest,amymiller305,0,@SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me,2015-02-24 04:33:58 -0800,35.4523628502744,-118.535115745043 5.70198775203017E+017,negative,1,Customer Service Issue,0.6804,Southwest,amymiller305,0,"@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes & gear",2015-02-24 04:29:16 -0800,36.6581586146346,-119.118981295458 5.70197979820225E+017,negative,1,Customer Service Issue,0.6782,Southwest,kaugie01,0,"@SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night.",2015-02-24 04:26:06 -0800,35.99339239447,-119.468995262535 5.70195827341312E+017,negative,1,Cancelled Flight,1,Southwest,duneshadow,0,"@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might ""know"" but don't show it.",2015-02-24 04:17:33 -0800,36.7348769893691,-119.618385406539 5.70195784358101E+017,neutral,0.6563,,0,Southwest,davidgoodson71,0,@SouthwestAir it's a new day and a new chance for you to do the right thing it's never too Late Flight to be honest.,2015-02-24 04:17:23 -0800,38.6686615915167,-119.30593623309 5.70192105752039E+017,negative,0.6442,Can't Tell,0.6442,Southwest,emayteeteej,0,@SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure?,2015-02-24 04:02:46 -0800,36.969492517378,-118.467453563405 5.70190092213465E+017,neutral,1,,,Southwest,emayteeteej,0,"@SouthwestAir quick question - i bought wifi for my phone, do I have to buy it again on my tablet? I have 9 hours left on my trip",2015-02-24 03:54:46 -0800,34.7425325071482,-120.046114495657 5.70187432815014E+017,positive,0.6799,,,Southwest,PhoenixThis,0,@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6,2015-02-24 03:44:12 -0800,34.9557633104396,-119.967043107413 5.70183297759752E+017,neutral,1,,,Southwest,OBruce135,0,"@SouthwestAir Hello SWA, Who is your POC for partnerships with nonprofit organizations in BWI area?",2015-02-24 03:27:46 -0800,36.1136314423968,-119.307961148897 5.70103012380668E+017,negative,1,Lost Luggage,1,Southwest,amymiller305,0,"@SouthwestAir hey remember that time you lost my husbands bags? I do. #filmjobnoequipment #nowarmclothes",2015-02-23 22:08:44 -0800,36.6359409799853,-119.210841774031 5.7010040900977E+017,positive,1,,,Southwest,JohnRDalton,0,@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS,2015-02-23 21:58:24 -0800,37.4381512665651,-119.027690609568 5.70098324172206E+017,positive,1,,,Southwest,The_Playmaker20,0,@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!,2015-02-23 21:50:07 -0800,36.6113101309927,-119.113535274356 5.70097607478874E+017,negative,1,Lost Luggage,0.672,Southwest,amymiller305,0,@SouthwestAir you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment,2015-02-23 21:47:16 -0800,38.3045114724558,-119.286266089381 5.70091771675349E+017,negative,1,Lost Luggage,1,Southwest,amymiller305,0,@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool,2015-02-23 21:24:04 -0800,35.3963192105965,-118.600876242307 5.70089091276128E+017,neutral,0.3569,,0,Southwest,LaRoseKayla,1,"@SouthwestAir you should have assigned seating, because now my cousin & I probably can't sit together on our flight tomorrow.. Thanks.",2015-02-23 21:13:25 -0800,35.656563797202,-119.669145432274 5.70087941277495E+017,negative,1,Bad Flight,0.6565,Southwest,___the___,0,@SouthwestAir wifi stays connected about the lifetime of a higgs boson,2015-02-23 21:08:51 -0800,40.0612315691071,-119.174064962574 5.70084122636366E+017,neutral,1,,,Southwest,lcpnn,0,@SouthwestAir forget wedding fairs. How about discounts for nonprofits? We donate part of our worth every single day,2015-02-23 20:53:41 -0800,37.0299900864411,-119.651200330732 5.70076476252357E+017,negative,0.6703,Customer Service Issue,0.6703,Southwest,TravelDean,0,@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?,2015-02-23 20:23:18 -0800,37.9309126245517,-118.837827358033 5.70076113453519E+017,negative,0.694,Late Flight,0.355,Southwest,GabyOlya,0,@SouthwestAir making me miss #TheBachelor right now #wah,2015-02-23 20:21:51 -0800,37.3705772992516,-119.138076883392 5.7007609091765E+017,neutral,0.6382,,,Southwest,racingchic247,0,@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation,2015-02-23 20:21:46 -0800,37.5393841185983,-120.104974875792 5.70073365265945E+017,positive,1,,,Southwest,john_heltemes,0,@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer,2015-02-23 20:10:56 -0800,32.7175086914691,-118.925125533524 5.70070880983712E+017,negative,1,Can't Tell,0.6702,Southwest,TheRandyHarbin,0,@SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel,2015-02-23 20:01:04 -0800,39.4280611438312,-118.695146563953 5.70070659130221E+017,positive,1,,,Southwest,EDWINKONSEPT,0,@SouthwestAir 👏👏👏 on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors,2015-02-23 20:00:11 -0800,36.6583301863357,-119.082198958049 5.70068976778154E+017,positive,0.6744,,0,Southwest,ShomanWright,0,@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!,2015-02-23 19:53:30 -0800,33.8607471374447,-119.544668183277 5.70066487056028E+017,neutral,0.6515,,0,Southwest,DaveyGrand,0,@SouthwestAir should offer cdn border towns incentive to fly since exchange rates are #hurt. #customerappreciation #gaincustomers #keepem2,2015-02-23 19:43:36 -0800,36.7937783623288,-119.491208291939 5.70066283233972E+017,positive,0.9657,,0,Southwest,magmum03,0,@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! 👍😊,2015-02-23 19:42:47 -0800,37.8108898997014,-119.947661827498 5.70065297568195E+017,negative,1,Customer Service Issue,0.6514,Southwest,TheRandyHarbin,0,@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy,2015-02-23 19:38:52 -0800,36.9590060774751,-119.609087620898 5.70064381410734E+017,neutral,1,,,Southwest,MastoBabii,0,@SouthwestAir reference #: 261093929756,2015-02-23 19:35:14 -0800,37.1018779204083,-119.671961291895 5.70062210640323E+017,negative,0.3499,Can't Tell,0.3499,Southwest,sammyboy405,0,@SouthwestAir your welcome. It was the thoughts of nearly the entire plane.,2015-02-23 19:26:36 -0800,36.5217526892306,-120.018785171368 5.70062116096332E+017,neutral,1,,,Southwest,Sez_Nez,0,@SouthwestAir Do you know the reason flight #336 from Dallas to Midland was diverted to Lubbock? Was suppose to be direct to Midland.,2015-02-23 19:26:14 -0800,37.674446104989,-120.355622328271 5.70061334898872E+017,positive,1,,,Southwest,mjb1994,0,"@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D",2015-02-23 19:23:08 -0800,36.9438543110256,-118.557987393036 5.70059574268469E+017,negative,1,Can't Tell,0.6622,Southwest,TheRandyHarbin,0,@SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked,2015-02-23 19:16:08 -0800,38.5574074596765,-118.656018324 5.70059381284303E+017,negative,1,Late Flight,1,Southwest,itshosey,0,@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.,2015-02-23 19:15:22 -0800,34.2193604739034,-119.514562988467 5.7005869967652E+017,negative,1,Customer Service Issue,1,Southwest,jenmedbery,0,@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!,2015-02-23 19:12:39 -0800,37.0979627995981,-119.069513885745 5.70056874583654E+017,negative,1,Customer Service Issue,1,Southwest,kelios,0,"@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT",2015-02-23 19:05:24 -0800,35.7206833488728,-118.357561399229 5.70054105789551E+017,positive,1,,,Southwest,funksway,0,@SouthwestAir great day in the air. http://t.co/YNc2ZUt4zz,2015-02-23 18:54:24 -0800,37.417734386814,-118.955354720783 5.70053736950686E+017,positive,0.6594,,,Southwest,Q2wo,0,@SouthwestAir thanks!,2015-02-23 18:52:56 -0800,38.1288583791031,-118.564194405042 5.70053254836417E+017,positive,1,,,Southwest,mgkboone,0,"@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1",2015-02-23 18:51:01 -0800,34.8004712321598,-119.764777715964 5.70052879643382E+017,positive,1,,,Southwest,yrbkmiketaylor,0,@SouthwestAir /I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest,2015-02-23 18:49:32 -0800,34.833313247835,-119.424085803714 5.70051666386375E+017,neutral,0.6273,,,Southwest,delshaffer,0,"See you in ATL! “@SouthwestAir: Congrats to our #DestinationDragons winners! Ready, Atlanta? http://t.co/AY1GIdcfa4 http://t.co/yC7V2s0iOd”",2015-02-23 18:44:42 -0800,38.6825328835,-120.067278460371 5.70050691173102E+017,neutral,1,,,Southwest,maximusKP,0,@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?,2015-02-23 18:40:50 -0800,35.2826490140503,-120.108532547856 5.70050402294636E+017,negative,1,Customer Service Issue,1,Southwest,jenmedbery,0,"@SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter.",2015-02-23 18:39:41 -0800,36.6647980656466,-120.079544758011 5.70049195446444E+017,neutral,0.6504,,,Southwest,Jgrozalsky,0,@SouthwestAir will do - if you follow back I can DM that info,2015-02-23 18:34:53 -0800,37.1582447118691,-119.549471774052 5.70046710870729E+017,positive,1,,,Southwest,smokinjimz,0,"@SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!",2015-02-23 18:25:01 -0800,35.6570595316312,-120.067749650601 5.70044516318749E+017,negative,0.7104,Damaged Luggage,0.7104,Southwest,YALibLinds,0,@SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ,2015-02-23 18:16:18 -0800,35.5531704360553,-119.232217972244 5.70042186399658E+017,positive,1,,,Southwest,sillyredn3k,0,@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking,2015-02-23 18:07:02 -0800,36.8699370686812,-119.140361130118 5.70041591714456E+017,positive,1,,,Southwest,Aubrey__Cyr,0,@SouthwestAir thankyou :))❤️,2015-02-23 18:04:40 -0800,40.7415067578142,-119.379129000775 5.70040162840908E+017,neutral,0.6696,,0,Southwest,Aubrey__Cyr,0,@SouthwestAir how much is ur wifi fam,2015-02-23 17:59:00 -0800,36.8151956072947,-119.64774035314 5.7003528767959E+017,neutral,0.6664,,0,Southwest,MauLoaIkaika73,0,@SouthwestAir @Imaginedragons I tried. 😔 It's okay,2015-02-23 17:39:37 -0800,37.5727276408336,-118.576620829239 5.70035207316885E+017,positive,1,,,Southwest,NathanMichael07,0,@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest,2015-02-23 17:39:18 -0800,37.7580600513564,-119.036041947583 5.70034833633767E+017,positive,1,,,Southwest,Btrap897,0,@SouthwestAir thanks for the great customer service today! 👍👌,2015-02-23 17:37:49 -0800,37.3470405625382,-118.638999997106 5.70034397153399E+017,neutral,0.647,,,Southwest,NikkiDan96,0,@SouthwestAir is the vinyl part of the prize too?,2015-02-23 17:36:05 -0800,37.9768532434186,-120.104568763489 5.70034301774885E+017,positive,1,,,Southwest,NikkiDan96,0,@SouthwestAir beyond ready,2015-02-23 17:35:42 -0800,37.0652190855496,-119.011640022254 5.700329499928E+017,negative,1,Lost Luggage,1,Southwest,HDsportsguy,0,"@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service",2015-02-23 17:30:20 -0800,38.6915246966603,-118.820797727935 5.70032300265579E+017,neutral,0.6944,,,Southwest,enigma2a,0,@SouthwestAir Looks like brooding skies out of ONT this evening. http://t.co/X9BLwgWA68,2015-02-23 17:27:45 -0800,33.2028843732597,-119.250993021576 5.70032108447494E+017,neutral,0.6404,,,Southwest,mcgheelane,0,@SouthwestAir No monkey business we luv SWA!! #mdw2mci #homeandreadyfornexttrip http://t.co/2xJvUn66ZZ,2015-02-23 17:26:59 -0800,37.024004705351,-119.59213987797 5.70031211336368E+017,positive,1,,,Southwest,Pisces37inDC,0,@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.,2015-02-23 17:23:26 -0800,36.1985719707597,-118.550136189473 5.70027786053636E+017,negative,1,Customer Service Issue,1,Southwest,subzero4534,0,@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin,2015-02-23 17:09:49 -0800,35.6392231690681,-120.186918770063 5.70024300905783E+017,positive,1,,,Southwest,maitreyibandla1,0,@SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! 😂,2015-02-23 16:55:58 -0800,38.5336687301609,-119.779911326737 5.70021128032408E+017,negative,1,Customer Service Issue,0.6526,Southwest,Drewscifer,0,@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot,2015-02-23 16:43:22 -0800,39.232348379064,-119.30004604155 5.70017987349996E+017,positive,0.7047,,,Southwest,_missjoannalee,0,@SouthwestAir following. Thank you.,2015-02-23 16:30:53 -0800,37.9620116346748,-119.589904416766 5.7001735774738E+017,negative,1,Customer Service Issue,1,Southwest,EllenMalloy,0,@SouthwestAir would someone please DM me the customer relations number. The website has only customer service.,2015-02-23 16:28:23 -0800,34.675563843418,-118.550122151727 5.70014884651381E+017,negative,1,Customer Service Issue,1,Southwest,RoaminTwin,0,@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it,2015-02-23 16:18:33 -0800,36.2418001006067,-119.996071279774 5.70014685166219E+017,negative,1,Cancelled Flight,1,Southwest,Drewscifer,0,@SouthwestAir you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200 for business class? Stay classy,2015-02-23 16:17:45 -0800,37.1429830243255,-118.97787058192 5.70014474993689E+017,negative,1,Cancelled Flight,0.6447,Southwest,_missjoannalee,0,@SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed,2015-02-23 16:16:55 -0800,33.7378771063355,-118.362118777298 5.70013108070015E+017,negative,0.66,Customer Service Issue,0.3529,Southwest,JamesRoseFox4,0,@SouthwestAir @TaylorLumsden Taylor. U gotta love SWA responsiveness at the@very least huh?,2015-02-23 16:11:29 -0800,30.9799767066734,-119.658169848063 5.70012094570959E+017,positive,1,,,Southwest,MauLoaIkaika73,0,@SouthwestAir It's all good. Thanks!,2015-02-23 16:07:28 -0800,36.2844651911331,-119.848193937727 5.70011378091754E+017,positive,0.6842,,,Southwest,JReneeX0X0,0,@SouthwestAir thank you :),2015-02-23 16:04:37 -0800,39.393599521792,-119.396405760947 5.70010703391826E+017,negative,1,Late Flight,0.3673,Southwest,cwolicki,0,@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight,2015-02-23 16:01:56 -0800,38.6936517922431,-118.989790085983 5.70009897846374E+017,negative,0.3519,Can't Tell,0.3519,Southwest,amyflenard,0,"@SouthwestAir oh, ok! all good! looking forward to escaping the cold for a bit! thanks!",2015-02-23 15:58:44 -0800,35.1055028618743,-119.507736776555 5.70009576273154E+017,negative,1,Bad Flight,0.3498,Southwest,ZulaPT,0,@SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh...,2015-02-23 15:57:27 -0800,40.7016056564577,-120.771649490165 5.70009252426883E+017,neutral,1,,,Southwest,vchhith,0,@SouthwestAir I have a few questions about flying with my Maltese puppy. Can you DM me?,2015-02-23 15:56:10 -0800,36.289508022129,-119.641222154382 5.70009135519035E+017,neutral,0.7273,,0,Southwest,JReneeX0X0,0,@SouthwestAir any word when the customer relations department will open back up?,2015-02-23 15:55:42 -0800,35.005503955078,-118.196636831306 5.7000881741464E+017,neutral,0.675,,,Southwest,amyflenard,0,@SouthwestAir can you tell me if flight 805 from MDW-FLL tomorrow (2/24) is at full capacity? i'm hoping for a little bit of extra room! 😊,2015-02-23 15:54:26 -0800,35.9136327519766,-119.528965162147 5.70008612426289E+017,neutral,0.6774,,,Southwest,FowlerDebra,0,@SouthwestAir Just left there Friday!,2015-02-23 15:53:38 -0800,37.8789664618632,-119.503852611428 5.70007457055056E+017,positive,1,,,Southwest,mkaynee,0,@SouthwestAir oh no worries. Just have never seen that before until today. I mean…it is a great card 😀,2015-02-23 15:49:02 -0800,40.0327291495003,-119.899063254994 5.70005561338503E+017,positive,1,,,Southwest,m_panda_bear,0,@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :),2015-02-23 15:41:30 -0800,34.9257017565179,-120.268652439815 5.70003111772693E+017,positive,1,,,Southwest,ThWrex,0,@SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop. Glad to be home! Thanks to the professionals both up front and in the cabin!!!,2015-02-23 15:31:46 -0800,39.2501197878818,-119.046058096416 5.70000618707747E+017,positive,0.35,,0,Southwest,fromtheleftseat,0,@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40,2015-02-23 15:21:52 -0800,39.8408345960114,-119.013986796139 5.69998842579567E+017,neutral,0.6809,,,Southwest,sick_beat_swift,0,@SouthwestAir Could you maybe hook (@FuyukaiDesuYo ) with some imagine dragon tickets tonight! SHES a HUGEEEEE FAN & would really love to go,2015-02-23 15:14:48 -0800,37.7798517494343,-119.903072485056 5.69998122241233E+017,negative,1,Late Flight,0.6771,Southwest,DrewDepo,0,@SouthwestAir hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable,2015-02-23 15:11:57 -0800,37.9579455334912,-119.887798261525 5.69998043761803E+017,negative,1,Customer Service Issue,1,Southwest,toddntucker,0,"@SouthwestAir can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights.",2015-02-23 15:11:38 -0800,39.8066824518333,-120.302360680049 5.6999670744397E+017,negative,1,Cancelled Flight,1,Southwest,cammj14,1,@SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!,2015-02-23 15:06:19 -0800,38.6349640924322,-119.724372088407 5.69996423074161E+017,positive,1,,,Southwest,trselbrede,0,"@SouthwestAir 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome",2015-02-23 15:05:11 -0800,35.8641894748859,-118.877926705446 5.69995730951148E+017,negative,0.6437,Can't Tell,0.3319,Southwest,djplays,0,@SouthwestAir been all up and down the area where the pic was taken and don't see any albums.,2015-02-23 15:02:26 -0800,38.9261301758124,-119.730142108473 5.69995536545092E+017,neutral,0.661,,0,Southwest,davidgoodson71,0,@SouthwestAir I enjoyed a call from my good friend he's Flight Booking Problems his flights elsewhere as I tweet one at a time I will tell as many as I can,2015-02-23 15:01:40 -0800,38.2891344294135,-119.056840756954 5.6999551455855E+017,positive,1,,,Southwest,itspr1,0,@SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.,2015-02-23 15:01:35 -0800,38.6594557000205,-119.219580180681 5.69995418370646E+017,negative,1,Bad Flight,0.3674,Southwest,momfluential,0,@SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?,2015-02-23 15:01:12 -0800,36.1460613275751,-119.37051186311 5.69995235608138E+017,neutral,1,,,Southwest,markjohnson319,0,@SouthwestAir opened online applications for Fall 2015 intern positions throughout the company. Apply via https://t.co/GmL7ot3IMH,2015-02-23 15:00:28 -0800,35.6242941276841,-118.274494894644 5.69994437390021E+017,neutral,0.6804,,0,Southwest,davidgoodson71,0,@SouthwestAir honesty should always be the policy,2015-02-23 14:57:18 -0800,38.1949077291544,-119.565620399434 5.69994045205803E+017,positive,0.7047,,0,Southwest,itspr1,0,@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days.,2015-02-23 14:55:45 -0800,38.1925129308353,-118.84340961196 5.69993437690245E+017,neutral,1,,,Southwest,MinderJoan,0,@SouthwestAir I knew I was correct! http://t.co/9eueYxAwcv,2015-02-23 14:53:20 -0800,40.8551097926836,-119.091688613163 5.6999317663674E+017,neutral,1,,,Southwest,firefighter89,0,"@SouthwestAir briughy me to @ComClassic, #AIF2015 & so much more with the #agcommunity",2015-02-23 14:52:17 -0800,33.7945823627269,-119.213629131789 5.69992825997279E+017,neutral,1,,,Southwest,SharArnold,0,@SouthwestAir any deals to orlando in April/may??,2015-02-23 14:50:54 -0800,36.381288384461,-119.549740724038 5.69990034444689E+017,neutral,0.6838,,,Southwest,UpShootHort,0,@SouthwestAir #magazine feature: Desk Plants Increase Productivity by 15%. #LuvSWA #healthbenefitsofplants #gardening http://t.co/BVfAxDUBAQ,2015-02-23 14:39:48 -0800,34.2821702159576,-119.039484675291 5.69989812637168E+017,neutral,0.6874,,,Southwest,HanlonBrothers,0,@SouthwestAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/iQnVyFPg4P,2015-02-23 14:38:55 -0800,38.5640495733813,-119.28923359575 5.69989340052345E+017,negative,1,Late Flight,1,Southwest,DrewDepo,0,"@SouthwestAir prove it, Cuz the southwest people here don't even know why it's behind schedule.",2015-02-23 14:37:03 -0800,33.6656630365953,-119.624916122094 5.69989168903819E+017,positive,1,,,Southwest,WalterFaddoul,0,@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!,2015-02-23 14:36:22 -0800,36.3809578425654,-119.486124363618 5.69989082719359E+017,negative,1,Lost Luggage,1,Southwest,brookardi,0,@SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/,2015-02-23 14:36:01 -0800,37.1059698308081,-119.512198865939 5.69989039874404E+017,negative,1,Late Flight,1,Southwest,DrewDepo,0,@SouthwestAir prove it,2015-02-23 14:35:51 -0800,36.5919426917337,-119.844805547966 5.69989007532143E+017,positive,1,,,Southwest,WalterFaddoul,0,@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!,2015-02-23 14:35:43 -0800,33.1594687855908,-119.720246366339 5.69988842335244E+017,positive,1,,,Southwest,WalterFaddoul,0,@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations,2015-02-23 14:35:04 -0800,40.134402951312,-119.813018312051 5.69987277734207E+017,positive,1,,,Southwest,brian_willie,0,"@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa",2015-02-23 14:28:51 -0800,37.5186926860672,-119.592848155763 5.69986783024431E+017,negative,1,Bad Flight,0.343,Southwest,simpsonVT,1,@SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?,2015-02-23 14:26:53 -0800,34.8776553669245,-120.412976061763 5.69984682873352E+017,positive,1,,,Southwest,royvergara,0,Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp,2015-02-23 14:18:32 -0800,35.4769239891874,-118.279392649908 5.69984437720453E+017,negative,0.6959,Can't Tell,0.3693,Southwest,goodchrism,0,@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.,2015-02-23 14:17:34 -0800,37.8017699888341,-119.543348377556 5.69983511609758E+017,neutral,0.6634,,0,Southwest,djplays,0,@SouthwestAir no fare giving out clues. In route now.,2015-02-23 14:13:53 -0800,35.8201763718916,-119.0975192715 5.69983469930967E+017,positive,0.6481,,,Southwest,steph82nichole,0,@SouthwestAir telling my Fam in Vegas now. :),2015-02-23 14:13:43 -0800,35.7541298227236,-120.075027334431 5.69982023667839E+017,neutral,1,,,Southwest,Soldier_Gomez,0,@SouthwestAir How many tickets are left?,2015-02-23 14:07:58 -0800,36.2137353846892,-119.443681838639 5.69981679806366E+017,positive,0.6413,,,Southwest,NikkiDan96,0,@SouthwestAir thank you!,2015-02-23 14:06:36 -0800,36.546173988835,-118.036864400073 5.69980827209208E+017,negative,0.6641,Can't Tell,0.6641,Southwest,ProfessorpaUL15,0,@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7,2015-02-23 14:03:13 -0800,35.3692210758427,-119.618532496682 5.69980269379359E+017,negative,0.622,Can't Tell,0.3179,Southwest,NikkiDan96,0,@SouthwestAir do these scavenger hunt locations have anything in common because I'm playing detective trying to figure out the one for ATL.,2015-02-23 14:01:00 -0800,36.0309044774151,-119.725995384059 5.69980137346708E+017,neutral,0.6774,,0,Southwest,Soldier_Gomez,0,@SouthwestAir Why do you have to be 18 😭,2015-02-23 14:00:29 -0800,40.7485914339628,-119.638585962567 5.69978876861903E+017,negative,1,Late Flight,1,Southwest,portal_narlish,0,"@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury.",2015-02-23 13:55:28 -0800,37.5535714582299,-119.146580286853 5.69978748780421E+017,positive,0.6718,,0,Southwest,SportsDiva84,0,"@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!",2015-02-23 13:54:58 -0800,35.7747222941518,-120.020253335506 5.69978197284131E+017,neutral,0.6907,,0,Southwest,jlivingood,0,@SouthwestAir Any idea why TSA Pre-Check isn't showing for my next flight tomorrow? The number is in my profile...,2015-02-23 13:52:46 -0800,35.5729776372807,-118.848651381633 5.6997790722288E+017,positive,0.6591,,,Southwest,Pushmyn,0,@SouthwestAir 3 hours and 80 degree difference. Yes please!! MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D,2015-02-23 13:51:37 -0800,31.9457929160667,-118.596554085682 5.69977857755234E+017,negative,0.7053,Can't Tell,0.7053,Southwest,rcymozart,0,"@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action.",2015-02-23 13:51:25 -0800,35.7418635498122,-119.166275578578 5.699778193898E+017,neutral,0.6832,,,Southwest,royvergara,0,@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!,2015-02-23 13:51:16 -0800,40.9698893101678,-119.690817779219 5.69977223198822E+017,negative,0.6888,Can't Tell,0.3479,Southwest,seezulu,0,"@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?",2015-02-23 13:48:54 -0800,35.9554514933872,-118.939405562723 5.6997712972875E+017,neutral,0.6718,,0,Southwest,TGIAIMO,0,@SouthwestAir are 5 people there?,2015-02-23 13:48:32 -0800,39.0912571147764,-119.181406912214 5.69976622054396E+017,positive,1,,,Southwest,MinderJoan,0,@SouthwestAir looks like Bellagio to me! Good luck people! See you at the show at Vinyl,2015-02-23 13:46:31 -0800,34.1440494124062,-120.333842016095 5.69976246135697E+017,neutral,0.6804,,,Southwest,itsangieohyeah,0,"“@SouthwestAir: Congrats to these fans who are seeing #DestinationDragons in L.A.! SLC, you're next! http://t.co/YcCITaeP3S” Thanks again SW",2015-02-23 13:45:01 -0800,36.4427023841051,-119.348524979606 5.69976092359918E+017,positive,0.7026,,,Southwest,MauLoaIkaika73,0,@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons,2015-02-23 13:44:24 -0800,40.1667760583969,-119.812038378528 5.69976030603059E+017,positive,1,,,Southwest,Karlyle_Tomms,0,@SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH,2015-02-23 13:44:09 -0800,35.2474415739014,-118.897796922927 5.69975684476641E+017,negative,0.6253,Can't Tell,0.3227,Southwest,suzyyogi,0,@SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt?,2015-02-23 13:42:47 -0800,37.0281889967806,-119.115230975228 5.69975349750079E+017,neutral,0.6832,,0,Southwest,MauLoaIkaika73,0,"@SouthwestAir Dang, if only practice was an hour Late Flightr today...",2015-02-23 13:41:27 -0800,39.928032649603,-119.106130918759 5.69975155964772E+017,neutral,0.6316,,0,Southwest,seezulu,0,"@SouthwestAir that was supposed to say ""boo"" not book. booo.",2015-02-23 13:40:41 -0800,34.0133504258377,-119.586497966179 5.69975032127967E+017,neutral,1,,,Southwest,pammpeterson,0,@SouthwestAir #Vegas I was there 5 days ago. Miss the Warm Weather,2015-02-23 13:40:11 -0800,37.0489458860324,-119.277781814462 5.69975026239164E+017,positive,0.6676,,0,Southwest,KatePatay,0,@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises,2015-02-23 13:40:10 -0800,34.2920550700604,-120.431300935136 5.69974833418601E+017,negative,1,Late Flight,1,Southwest,lajollamom,0,@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?,2015-02-23 13:39:24 -0800,39.9662392042756,-118.931946112334 5.69974710915572E+017,positive,0.677,,0,Southwest,seezulu,0,@SouthwestAir really easy for locals to get down to the strip. book.,2015-02-23 13:38:55 -0800,36.0230596443922,-120.639861965375 5.69974656653877E+017,neutral,0.7014,,,Southwest,MelRiaCarLite,0,@SouthwestAir: grrrrrr I need a flight there first! Maybe for my bday next month...,2015-02-23 13:38:42 -0800,38.102151629754,-120.002517738356 5.69971949440524E+017,positive,0.6465,,,Southwest,zupshawrl,0,@SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove,2015-02-23 13:27:56 -0800,37.0110325682973,-119.366008245349 5.69971775012E+017,neutral,0.6637,,0,Southwest,rcymozart,0,"@SouthwestAir is it possible to add travel arranged by my employer to my upcoming travel? I can retrieve a reservation, but that's it.",2015-02-23 13:27:15 -0800,36.8635578801826,-119.448623339805 5.69971526876963E+017,neutral,0.6661,,0,Southwest,Hustleran,0,@SouthwestAir I sent a email to customer relations and I will be calling tomorrow.,2015-02-23 13:26:16 -0800,35.7244299085261,-120.013439409258 5.69971070394102E+017,neutral,1,,,Southwest,mar_morine,0,@SouthwestAir how do get priority seating after you already paid for the flight,2015-02-23 13:24:27 -0800,36.5400021868252,-119.217608968681 5.6997086560709E+017,negative,1,Can't Tell,0.3506,Southwest,CravenMorhead,0,"@SouthwestAir 10+ people pre boarded Only 1 needed a wheel chair off the plane... Was NOT the case boarding",2015-02-23 13:23:38 -0800,37.5925146070203,-119.283177535998 5.69970729237782E+017,neutral,1,,,Southwest,djwrapcity,0,@SouthwestAir Is it possible to add companion to only the 2nd leg of a trip?,2015-02-23 13:23:06 -0800,37.8083364168956,-118.037855746244 5.6997032481024E+017,positive,1,,,Southwest,neens_5,0,@SouthwestAir best airline 👌,2015-02-23 13:21:29 -0800,33.918221984819,-119.384121259348 5.69969877286462E+017,positive,0.6912,,0,Southwest,levijunkert,0,@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!,2015-02-23 13:19:42 -0800,36.1095865960631,-120.116221181215 5.69969833254765E+017,negative,1,Customer Service Issue,0.6514,Southwest,Hustleran,0,@SouthwestAir Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!,2015-02-23 13:19:32 -0800,35.8548174709697,-119.315539551292 5.69968411561701E+017,neutral,1,,,Southwest,snwrdr30,0,@SouthwestAir Northern California coast http://t.co/nm4VNNF8Kb,2015-02-23 13:13:53 -0800,37.0171806921853,-120.331043336382 5.69967938607972E+017,neutral,1,,,Southwest,DavidAlfieWard,0,"@SouthwestAir hi guys, do you have a general enquires email address please? Thanks David.",2015-02-23 13:12:00 -0800,36.0577825514286,-118.851784286977 5.6996537618602E+017,neutral,1,,,Southwest,Felittle,0,@southwestair watching planes do their thing https://t.co/iItoJhUIKH,2015-02-23 13:01:49 -0800,38.8676650358625,-119.714019504403 5.69964332026634E+017,positive,1,,,Southwest,Jimmis2001,0,@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR,2015-02-23 12:57:40 -0800,35.0524778579611,-119.39012241156 5.69963097055605E+017,negative,1,Can't Tell,0.6596,Southwest,DeniseMarois,0,@SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email.,2015-02-23 12:52:46 -0800,37.4957571730858,-119.018230316411 5.69961977231106E+017,neutral,1,,,Southwest,oxanniekateox,0,@SouthwestAir continues to prove to be the best airlines 💪,2015-02-23 12:48:19 -0800,36.9354297277869,-119.133769376971 5.6996150330819E+017,positive,0.3476,,0,Southwest,MsGeekyTeach,0,@SouthwestAir Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons,2015-02-23 12:46:26 -0800,35.2471449003409,-119.216654236929 5.69960248548594E+017,negative,1,Bad Flight,0.7093,Southwest,RI_Mom,0,@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149,2015-02-23 12:41:27 -0800,36.4271473678662,-119.632842097977 5.69958189862486E+017,neutral,0.3591,,0,Southwest,bushnelloptics,0,@SouthwestAir thanks!!,2015-02-23 12:33:16 -0800,38.0271720131126,-119.181477001855 5.69957516748067E+017,positive,1,,,Southwest,kitcat356,0,@SouthwestAir Awesome staff at the check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays,2015-02-23 12:30:35 -0800,35.7919997241373,-119.167666580781 5.69957187138798E+017,negative,1,Late Flight,0.3614,Southwest,JuniperCari,0,@SouthwestAir but when do I get my gin & tonic !?!?,2015-02-23 12:29:17 -0800,34.3428155105459,-119.430195964081 5.69957081811284E+017,negative,1,Late Flight,0.6422,Southwest,arscolari,0,@SouthwestAir is this a sick joke? #toyingwithouremotions,2015-02-23 12:28:52 -0800,35.9322788392745,-119.226625542124 5.6995672631885E+017,negative,1,Cancelled Flight,0.6736,Southwest,meredithrae1,0,"@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????",2015-02-23 12:27:27 -0800,33.7014053725149,-119.861152232461 5.6995662403654E+017,negative,1,Late Flight,0.6738,Southwest,jlgustafson1,0,@SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!,2015-02-23 12:27:03 -0800,33.2495152707383,-119.551829924528 5.69956564993311E+017,positive,1,,,Southwest,sahandmirza,0,@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!,2015-02-23 12:26:49 -0800,36.78634513699,-119.321408635506 5.69956528507236E+017,negative,1,Can't Tell,0.6596,Southwest,WhiteMule83,0,"@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle. But for real, you should fire @Kristi_Capel",2015-02-23 12:26:40 -0800,34.5044123406646,-119.037381812212 5.69954583209882E+017,negative,1,Late Flight,0.6928,Southwest,arscolari,0,"@SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans",2015-02-23 12:18:56 -0800,35.4409716659927,-119.282051295634 5.69954475433202E+017,negative,1,Late Flight,1,Southwest,JuniperCari,0,@SouthwestAir how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty,2015-02-23 12:18:30 -0800,38.8993334276709,-119.034081926644 5.69953874435568E+017,neutral,1,,,Southwest,madisonisom,0,"@SouthwestAir done. Sorry, I thought I was already.",2015-02-23 12:16:07 -0800,36.8243859581187,-119.397993424354 5.69953672861389E+017,negative,1,Bad Flight,1,Southwest,FactualRevolt,0,"@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?",2015-02-23 12:15:19 -0800,37.2902197159416,-118.637039432242 5.69952317556044E+017,positive,1,,,Southwest,AnnCompton,0,@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!,2015-02-23 12:09:56 -0800,36.8296554460235,-119.472596930126 5.69952285024915E+017,negative,1,Customer Service Issue,1,Southwest,littlemissjacob,0,"@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice.",2015-02-23 12:09:48 -0800,36.1087063863254,-119.623559505745 5.69952282277773E+017,negative,1,Cancelled Flight,1,Southwest,embenardos,0,"@SouthwestAir weren't too ""sincere"" when you Cancelled Flighted my flight and made me drive 17 hours to get home..",2015-02-23 12:09:47 -0800,32.6139672351845,-120.340028693493 5.69951879825908E+017,positive,1,,,Southwest,AnnCompton,1,@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!,2015-02-23 12:08:12 -0800,36.5697779045955,-119.468848772375 5.69951253666656E+017,positive,0.6953,,0,Southwest,AnnCompton,0,@SouthwestAir Your Terry is our hero. Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!,2015-02-23 12:05:42 -0800,35.3085324163103,-119.330810150699 5.69950945389519E+017,positive,1,,,Southwest,GolfTravelerBOS,0,"@SouthwestAir Thanks, you guys are the best",2015-02-23 12:04:29 -0800,36.027998309534,-119.422991863244 5.69950112631296E+017,positive,0.676,,,Southwest,grace_mcastro,0,@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.,2015-02-23 12:01:10 -0800,37.3819142912159,-119.551921021494 5.69947823615013E+017,neutral,1,,,Southwest,LOLyssa25,0,@SouthwestAir if only you could control the weather in Las Vegas 😉,2015-02-23 11:52:04 -0800,35.870960447668,-119.228361733742 5.69946428547551E+017,negative,1,Customer Service Issue,1,Southwest,CoachJEvans,0,@SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck?,2015-02-23 11:46:32 -0800,36.265264826513,-119.502187018161 5.69946219826549E+017,neutral,1,,,Southwest,GolfTravelerBOS,0,@SouthwestAir could you please tell me if there is a way to add a RR# to a flight that already took place?,2015-02-23 11:45:42 -0800,41.1584648479109,-119.972118186877 5.69944997308408E+017,negative,0.6667,Cancelled Flight,0.6667,Southwest,jwmohon,0,@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip,2015-02-23 11:40:51 -0800,36.1807982080901,-118.330744616637 5.69944956132991E+017,positive,1,,,Southwest,rando921,0,@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!,2015-02-23 11:40:41 -0800,37.0779941132022,-119.792344861946 5.6994406184876E+017,neutral,0.6559,,0,Southwest,madisonisom,0,@SouthwestAir my ticket was booked 1/27 to CUN. Does the arrival time reflect that CUN is now on EST time?,2015-02-23 11:37:08 -0800,39.3824889333398,-119.517047545521 5.69943647103406E+017,negative,0.692,Lost Luggage,0.692,Southwest,HDsportsguy,0,"@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow.",2015-02-23 11:35:29 -0800,39.4877934053966,-119.548753127679 5.69943306613887E+017,positive,1,,,Southwest,m_rafano,0,@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!,2015-02-23 11:34:07 -0800,37.5457572479473,-119.304525004942 5.69942616617447E+017,negative,1,Bad Flight,0.6767,Southwest,FactualRevolt,0,@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq,2015-02-23 11:31:23 -0800,38.9895628356872,-119.908021732424 5.69942482668167E+017,negative,1,Customer Service Issue,1,Southwest,kaityteer,0,"@SouthwestAir Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?",2015-02-23 11:30:51 -0800,35.5188057881654,-119.008426984082 5.69941609225294E+017,positive,1,,,Southwest,TracyFacelli,0,@SouthwestAir another great trip! LAX 823 - LAS 3075- BNA. Thanks so much!!!,2015-02-23 11:27:23 -0800,38.019498487173,-119.90125672468 5.69941247546286E+017,negative,1,Bad Flight,0.6633,Southwest,shelton_heather,0,@SouthwestAir your checkin is lame for business. Really last seat? I have broad shoulders haha,2015-02-23 11:25:57 -0800,34.9947886683348,-119.999904160197 5.69940430365848E+017,negative,0.6306,Lost Luggage,0.3227,Southwest,IUallie,0,@SouthwestAir yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting.,2015-02-23 11:22:42 -0800,38.2187022115321,-119.237482681092 5.6993879939799E+017,negative,1,Cancelled Flight,1,Southwest,flee787,0,"@SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable",2015-02-23 11:16:13 -0800,36.618042978173,-119.449003097685 5.69937700993819E+017,negative,1,Can't Tell,0.6736,Southwest,mcmahon0074,0,@SouthwestAir why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition,2015-02-23 11:11:51 -0800,35.2755718055972,-118.652506694441 5.69937119411462E+017,negative,1,Cancelled Flight,0.6464,Southwest,_missjoannalee,0,"@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response. Need an explanation pls. #notsatisfied #smh #unhappy",2015-02-23 11:09:32 -0800,40.5151104119098,-119.98590721384 5.69935609940316E+017,positive,1,,,Southwest,bzjames,0,@SouthwestAir Got help from a nice lady on the phone in Georgia. Thank you!,2015-02-23 11:03:32 -0800,39.3731266643334,-118.603605321266 5.69935276346352E+017,negative,1,Late Flight,0.6667,Southwest,ClarkHerrington,0,@SouthwestAir When will the flight resume? I don's see it in the open schedule. :/,2015-02-23 11:02:13 -0800,34.2101461630134,-120.151878577076 5.69933882662916E+017,neutral,1,,,Southwest,sasc1,0,"@SouthwestAir understand the weather, these kids need to get home! Nice kids doing volunteer work from a RI high school, please help",2015-02-23 10:56:41 -0800,40.0220931923183,-118.881173096385 5.69932197735604E+017,positive,0.6334,,,Southwest,lauravelasquez,0,"@SouthwestAir Thanks for the quick reply! I travel a lot...but not that much, lol.",2015-02-23 10:49:59 -0800,36.4603684431234,-119.287846558236 5.69931705022165E+017,negative,0.6598,Can't Tell,0.6598,Southwest,collaziano,0,@SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time.,2015-02-23 10:48:01 -0800,36.2008108108869,-118.291003416939 5.69930801577644E+017,negative,1,Lost Luggage,1,Southwest,HDsportsguy,0,@SouthwestAir My bag was not shown LUV did not make it to PHL with me.,2015-02-23 10:44:26 -0800,35.5104966990291,-119.641076981744 5.69929973156327E+017,negative,1,Can't Tell,0.6876,Southwest,GunsNDip,0,@SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness,2015-02-23 10:41:09 -0800,38.6051566724127,-119.542474744317 5.69927965007417E+017,positive,0.6517,,0,Southwest,collaziano,0,@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.,2015-02-23 10:33:10 -0800,38.7128944418328,-119.359014466068 5.69927739802653E+017,negative,0.6665,Customer Service Issue,0.3446,Southwest,imdar844,0,@SouthwestAir how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ?,2015-02-23 10:32:16 -0800,37.5116185097879,-119.19060091238 5.69925645204988E+017,neutral,0.6421,,0,Southwest,karasellswyo,0,"@SouthwestAir Thanks, Lindsey. Any idea when I'll get there?! Stuck in Denver and told to ""listen to the intercom better"".",2015-02-23 10:23:57 -0800,35.2961001852202,-120.697379755516 5.69924965446726E+017,positive,1,,,Southwest,gotkristopher,0,@SouthwestAir nice touch on the passbook integration!,2015-02-23 10:21:15 -0800,38.7120681606601,-119.204219231439 5.69924679206457E+017,neutral,0.6726,,0,Southwest,CravenMorhead,0,"@SouthwestAir easy fix, let the business select actually board 1st, then board the pre-boards...",2015-02-23 10:20:06 -0800,39.4747374780205,-120.29149354454 5.69924393976988E+017,negative,1,Can't Tell,0.6528,Southwest,CravenMorhead,0,@SouthwestAir a companion pass flyer to other airlines because it's being abused @ every airport...,2015-02-23 10:18:58 -0800,36.855096880617,-118.487720000987 5.69924243946738E+017,negative,1,Flight Booking Problems,0.3789,Southwest,CravenMorhead,0,"@SouthwestAir it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing",2015-02-23 10:18:23 -0800,41.8118261679878,-119.297324043094 5.69922915472245E+017,neutral,1,,,Southwest,LenaRodGon,0,@SouthwestAir need assistance getting an extension on a flight that has expired.,2015-02-23 10:13:06 -0800,34.1458011879651,-119.916853275265 5.69922730008519E+017,positive,1,,,Southwest,claywhittington,0,@SouthwestAir Awesome. Thanks! You guys rock!,2015-02-23 10:12:22 -0800,33.8977474154346,-119.52179600742 5.69922657937957E+017,negative,0.6634,Customer Service Issue,0.3366,Southwest,AayeBaby,0,"@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?",2015-02-23 10:12:04 -0800,37.6377544753358,-120.054189472437 5.69921747195077E+017,neutral,0.6694,,0,Southwest,LenaRodGon,0,@SouthwestAir when can we expect customer service in Dallas to be available,2015-02-23 10:08:27 -0800,37.2765874863654,-119.62900893215 5.69919280361415E+017,negative,0.6404,Can't Tell,0.3258,Southwest,rcymozart,0,@SouthwestAir it eventually arrived. just seemed really slow. :),2015-02-23 09:58:39 -0800,35.5420316884946,-119.038022849643 5.69918484726964E+017,negative,1,Lost Luggage,1,Southwest,karasellswyo,0,"@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed.",2015-02-23 09:55:29 -0800,39.3554773587624,-119.231614349519 5.69915419018068E+017,negative,1,Lost Luggage,1,Southwest,DAmico_J,0,@SouthwestAir i just recieved an email from your memphis station hopefully they have my bag.,2015-02-23 09:43:19 -0800,33.442083146209,-119.626593258016 5.69914957552353E+017,negative,0.6745,Bad Flight,0.6745,Southwest,HDsportsguy,0,@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0,2015-02-23 09:41:29 -0800,35.2384316764522,-119.921706551534 5.69912094272782E+017,positive,1,,,Southwest,d_aghassi,0,@SouthwestAir thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.,2015-02-23 09:30:06 -0800,37.3131503049233,-119.389390078785 5.69911555967443E+017,negative,1,Lost Luggage,1,Southwest,Sara_Walsh,0,@SouthwestAir yep. 99.99999999% certain it was on that flight.,2015-02-23 09:27:58 -0800,39.5407553895428,-119.510558699316 5.69910583694197E+017,positive,1,,,Southwest,RenePhillips42,0,@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood,2015-02-23 09:24:06 -0800,38.4457546042957,-119.564623823981 5.69910383047254E+017,positive,0.3511,,0,Southwest,RenkCathy,0,@SouthwestAir I would appreciate that. Thank you.,2015-02-23 09:23:18 -0800,37.396823828741,-120.448048185092 5.69909718765842E+017,negative,1,Customer Service Issue,0.6374,Southwest,erinbraxton,0,"@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged. Phone wait time is crazy. Is there a chat?",2015-02-23 09:20:40 -0800,36.9978013553269,-119.525206218327 5.69906668743426E+017,negative,1,Customer Service Issue,0.668,Southwest,ShanRosenberg,0,"@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail",2015-02-23 09:08:32 -0800,35.9353257491852,-119.590477525757 5.69906317629874E+017,neutral,1,,,Southwest,claywhittington,0,@SouthwestAir Can my wife's RR points be transferred to my RR account?,2015-02-23 09:07:09 -0800,39.4506747484774,-118.19206329526 5.69905567960953E+017,negative,0.6939,Late Flight,0.3571,Southwest,LukeWyckoff,0,@SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill Please contact her.,2015-02-23 09:04:10 -0800,38.976074442318,-119.300764754546 5.69904613069103E+017,negative,1,Lost Luggage,1,Southwest,B_Mac87,0,"@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours.",2015-02-23 09:00:22 -0800,33.5158514099729,-118.472752098548 5.69904370361483E+017,negative,1,Bad Flight,0.7057,Southwest,alifriend,0,@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2,2015-02-23 08:59:24 -0800,36.0635801607688,-119.149360282112 5.69903377598915E+017,positive,1,,,Southwest,EASmith_,0,@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;),2015-02-23 08:55:28 -0800,34.1008255965821,-119.395018069107 5.69903253183455E+017,negative,1,Lost Luggage,1,Southwest,RenkCathy,0,@SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage.,2015-02-23 08:54:58 -0800,37.123622853879,-119.714809187222 5.69901998780199E+017,negative,1,Customer Service Issue,0.716,Southwest,davidsawyerjr,0,@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!,2015-02-23 08:49:59 -0800,33.8131840887485,-119.030609285822 5.69901925358969E+017,negative,0.7022,Flight Booking Problems,0.7022,Southwest,bzjames,0,@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!,2015-02-23 08:49:41 -0800,37.703351386822,-119.722599273431 5.69901802994454E+017,negative,0.7113,Customer Service Issue,0.3919,Southwest,laurenemiller11,0,@SouthwestAir I did. Still haven't heard a thing.,2015-02-23 08:49:12 -0800,34.2296140220235,-119.103733567482 5.69900699988861E+017,positive,1,,,Southwest,Maya_Golden,0,@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!,2015-02-23 08:44:49 -0800,36.9350543368623,-118.955480870184 5.69900147343266E+017,positive,0.6859,,0,Southwest,lizStonewriter,0,"@SouthwestAir open seating is like an open marriage, there's so much love for strangers!",2015-02-23 08:42:38 -0800,36.5970530960205,-119.486511491697 5.69899502355681E+017,negative,0.66,Can't Tell,0.66,Southwest,michellehamm0nd,0,@SouthwestAir I hope this isn't a real life scene out of the movie 'Flight' .....,2015-02-23 08:40:04 -0800,35.4391187397649,-118.965174142214 5.69898033128694E+017,neutral,1,,,Southwest,vovoci,0,@SouthwestAir : thanks.are flights operating now or Cancelled Flightled?,2015-02-23 08:34:13 -0800,33.5476599974429,-119.55044083901 5.69897334760448E+017,neutral,1,,,Southwest,LyonsBlitz0090,0,@SouthwestAir we checked in right at 24hr mark. Boarding C group with kids ages 6&8 dnt want to be split. What sld we do?,2015-02-23 08:31:27 -0800,35.722089334089,-120.170033408565 5.6989534445817E+017,negative,0.7119,Customer Service Issue,0.7119,Southwest,LukeWyckoff,0,@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040,2015-02-23 08:23:32 -0800,38.1254309698464,-119.39280781748 5.69895187746419E+017,positive,1,,,Southwest,vangdfang,0,"@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!",2015-02-23 08:22:55 -0800,37.8354220606999,-119.488946107409 5.69894088209596E+017,positive,1,,,Southwest,bjwellington,0,@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1,2015-02-23 08:18:33 -0800,38.1234124085601,-119.227903444147 5.69893988846547E+017,neutral,0.6925,,0,Southwest,vovoci,0,@SouthwestAir : Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio,2015-02-23 08:18:09 -0800,33.5139556519015,-120.005156613422 5.69893924942299E+017,neutral,1,,,Southwest,HelacoHLC,0,@SouthwestAir We invite to Fallow @HelacoHLC learn about our activities.Prevention Programs of Health by Condom-Rito Family.We R 501(C)(3),2015-02-23 08:17:54 -0800,35.8350345444372,-118.941726010042 5.69892876642955E+017,neutral,0.6681,,,Southwest,fromtheleftseat,0,"@SouthwestAir unveils 4 new #flights, including 2 from #Ohio http://t.co/grkBj7bxlk",2015-02-23 08:13:44 -0800,35.8583623574232,-119.175707096193 5.69891377351234E+017,neutral,1,,,Southwest,AlMehairiAUH,0,@SouthwestAir to start daily #B737-700 flights from #Washington Reagan to #FtLauderdale on 8AUG #avgeek,2015-02-23 08:07:47 -0800,36.2069828653282,-119.500532014898 5.69891267666006E+017,neutral,1,,,Southwest,AlMehairiAUH,0,@SouthwestAir to end its daily #B737-700 flights from #Washington Reagan to #FtMyers on 8AUG #avgeek,2015-02-23 08:07:20 -0800,35.8793949641826,-119.45093689552 5.69890333456118E+017,neutral,1,,,Southwest,AlMehairiAUH,0,@SouthwestAir to start 2xdaily #B737-700 flights from #OrangeCounty to #Portland OR on 8AUG #avgeek,2015-02-23 08:03:38 -0800,35.8734913947528,-119.805285193219 5.69890211301192E+017,neutral,1,,,Southwest,AlMehairiAUH,0,@SouthwestAir to start daily #B737-700 flights from #Columbus OH to #Oakland on 8AUG #avgeek,2015-02-23 08:03:09 -0800,39.9056667353296,-119.793953950745 5.69890103989903E+017,neutral,1,,,Southwest,AlMehairiAUH,0,@SouthwestAir to start 2xdaily #B737-700 flights from #Columbus OH to #Boston @BostonLogan on 8AUG #avgeek,2015-02-23 08:02:43 -0800,35.2189758747227,-118.719991206194 5.69889885651235E+017,negative,1,Customer Service Issue,1,Southwest,rcymozart,0,"@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|",2015-02-23 08:01:51 -0800,32.5698924472631,-119.434280381077 5.69888280793063E+017,neutral,1,,,Southwest,ClinicPolly,0,"@SouthwestAir @ClinicPolly Thank you-- I may have already responded but was 8UXZJ2",2015-02-23 07:55:28 -0800,35.9975463728738,-119.442622918785 5.69887819297993E+017,negative,1,Customer Service Issue,0.6649,Southwest,OrygunPride,0,@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon,2015-02-23 07:53:38 -0800,35.3188852143823,-119.636759305206 5.69887230019285E+017,positive,0.6487,,,Southwest,Brianne_Sanchez,0,@SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help!,2015-02-23 07:51:18 -0800,38.9303872306446,-119.82183715361 5.69885759513035E+017,negative,1,Customer Service Issue,1,Southwest,simundz,0,@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?,2015-02-23 07:45:27 -0800,37.1415273432423,-118.009801807738 5.69884616649269E+017,negative,1,Bad Flight,0.6556,Southwest,MightyFoxMusic,0,@SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying,2015-02-23 07:40:55 -0800,34.9078826844139,-119.700929547473 5.6988315249324E+017,negative,1,Customer Service Issue,1,Southwest,jennybeal,0,@SouthwestAir What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min.,2015-02-23 07:35:06 -0800,37.812125184843,-119.447867753733 5.69882596798132E+017,neutral,0.6692,,0,Southwest,matthewebel,0,@SouthwestAir Can you equip a 737 with flamethrowers and a snow plow?,2015-02-23 07:32:53 -0800,35.7640771226072,-119.606642009801 5.69881035682521E+017,neutral,0.6424,,,Southwest,0504Traveller,0,"@SouthwestAir unveils 4 new routes, including 2 from #Ohio http://t.co/4uRzvBPJKO via @usatoday",2015-02-23 07:26:41 -0800,38.0844542761245,-119.390934214752 5.69880788612866E+017,negative,1,Late Flight,1,Southwest,ucsigmachi,0,@SouthwestAir flight 1028 no delayed 1.5 hours. Another week another delayed flight,2015-02-23 07:25:42 -0800,40.0336240417871,-119.38674516766 5.6987868572305E+017,neutral,0.6648,,,Southwest,SaraAMartens,0,@SouthwestAir thanks for linking to #Passbook. Might be old news but this is my first 2015 flight.,2015-02-23 07:17:21 -0800,38.4446150564577,-118.782625553375 5.69877658286187E+017,neutral,0.6776,,0,Southwest,Loloemartin,0,@SouthwestAir didn't realize no clothes until at hotel - suggestions?,2015-02-23 07:13:16 -0800,37.8825648964347,-119.408073430097 5.69875667245871E+017,neutral,1,,,Southwest,FolfJay,0,@SouthwestAir may want to direct that to the people at @FurryFiesta tok,2015-02-23 07:05:21 -0800,39.1618613979495,-119.531703805698 5.69875532600386E+017,negative,1,Damaged Luggage,0.6683,Southwest,Loloemartin,0,@SouthwestAir bag in possession but no clothes in bag??,2015-02-23 07:04:49 -0800,37.0153849005752,-119.666806058414 5.69875430951543E+017,negative,0.6817,Can't Tell,0.6817,Southwest,ChrisSaysThis,0,"@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB",2015-02-23 07:04:25 -0800,36.0190108840943,-119.247523893009 5.69875093360239E+017,negative,1,Customer Service Issue,1,Southwest,jenwhooo,0,"@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back",2015-02-23 07:03:04 -0800,36.2033123667993,-119.22025403013 5.69874524922978E+017,neutral,1,,,Southwest,FolfJay,0,@SouthwestAir is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField?,2015-02-23 07:00:49 -0800,37.7341839507651,-119.384625196577 5.69872444590129E+017,negative,0.6816,Cancelled Flight,0.352,Southwest,MikeViso,0,@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢,2015-02-23 06:52:33 -0800,40.6279479586947,-118.896673416752 5.69872363170374E+017,negative,1,Lost Luggage,0.704,Southwest,Loloemartin,0,@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward,2015-02-23 06:52:13 -0800,33.5925959312868,-120.074765464723 5.6986922068047E+017,neutral,1,,,Southwest,doecember28th,0,@SouthwestAir Are there discounts every tuesday cause Im leaving fron Birmingham Airport to San fran Next week in march sometime,2015-02-23 06:39:44 -0800,35.3538830216133,-120.2636925256 5.69868010665611E+017,negative,1,Bad Flight,0.7081,Southwest,Matwork21,0,@southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights?,2015-02-23 06:34:56 -0800,32.6393872274458,-120.239649803699 5.69866847690101E+017,negative,1,Customer Service Issue,1,Southwest,ChristinaTenti,0,@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable,2015-02-23 06:30:18 -0800,35.3854186475002,-119.303223070549 5.69865838892692E+017,negative,1,Customer Service Issue,0.6837,Southwest,nelsjeff,0,"@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out.",2015-02-23 06:26:18 -0800,36.8873485519789,-119.257381119183 5.69865675793171E+017,negative,1,Lost Luggage,1,Southwest,ChristinaTenti,0,@SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable.,2015-02-23 06:25:39 -0800,38.2242003007563,-119.938839444909 5.69865352986952E+017,neutral,1,,,Southwest,stilvester,0,"@SouthwestAir How do I get a companion pass??? Thanks, Lin S",2015-02-23 06:24:22 -0800,36.4951745731894,-119.122810816896 5.6986469399869E+017,positive,0.6675,,,Southwest,Kateria_Nicole,0,@SouthwestAir Just sent DM. Thanks for your attentiveness to this matter.,2015-02-23 06:21:45 -0800,32.9532123632136,-119.115577693132 5.69862767236256E+017,negative,1,Bad Flight,1,Southwest,gdm43pga,0,@SouthwestAir how about fixing the wifi! 3rd flight where it's not working. 800 series plane so not like it's an old plane.,2015-02-23 06:14:05 -0800,38.6681448802044,-119.156191340326 5.69857504768758E+017,negative,0.6611,Can't Tell,0.6611,Southwest,jameswbetts,0,"@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own.",2015-02-23 05:53:11 -0800,40.1623085458428,-118.835361528053 5.69857396899606E+017,neutral,0.6404,,0,Southwest,sasc1,0,"@SouthwestAir kids on a mission trip from Lasalle stranded in orlando area, they can't get back to Bos or PVD till WEDNESDAY?",2015-02-23 05:52:45 -0800,36.3171304800159,-119.545307213104 5.69855773951562E+017,neutral,1,,,Southwest,charlesr99,0,@SouthwestAir Pls Help Baby Hannah get the life saving surgeries she requires.She needs your help.Pls Donate/RT http://t.co/v4ZVUGMkJw,2015-02-23 05:46:18 -0800,38.7555482647573,-119.606041525749 5.69855106583282E+017,negative,0.6744,Late Flight,0.6744,Southwest,DD_ATL,0,@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.,2015-02-23 05:43:39 -0800,37.2755614541637,-119.702912067288 5.69851178982339E+017,negative,1,Flight Attendant Complaints,0.348,Southwest,steve_holder,0,"@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46. I said to lady, ""well, that system is about dead."" She didn't understand",2015-02-23 05:28:03 -0800,35.6949324174266,-119.288878324666 5.69846771301654E+017,negative,1,Flight Booking Problems,0.3366,Southwest,Kateria_Nicole,0,@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow.,2015-02-23 05:10:32 -0800,37.5465983621966,-119.015973494532 5.69845106888585E+017,neutral,0.6932,,0,Southwest,scoobydoo9749,0,@SouthwestAir arrangements to reimburse me for the rental I had to get?,2015-02-23 05:03:55 -0800,38.3956998848487,-119.256564535299 5.69843082994315E+017,positive,1,,,Southwest,geo3689,0,@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue,2015-02-23 04:55:52 -0800,34.2859024054074,-118.988185739145 5.69842095483199E+017,negative,1,Flight Attendant Complaints,1,Southwest,Kateria_Nicole,0,@SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy,2015-02-23 04:51:57 -0800,36.9003979736278,-118.110755899254 5.69840840861839E+017,positive,0.692,,,Southwest,BitterEnd2013,0,@SouthwestAir Thanks,2015-02-23 04:46:58 -0800,36.8679823550909,-120.072480720714 5.69837786930541E+017,negative,1,Lost Luggage,1,Southwest,Maleus21,0,"@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help.",2015-02-23 04:34:50 -0800,36.2780001125666,-118.70585886203 5.69834388919329E+017,positive,0.6923,,0,Southwest,erhone01,0,@SouthwestAir have sent you a DM with the details. Thanks!,2015-02-23 04:21:19 -0800,37.0820390254461,-120.057580849028 5.69832563403051E+017,positive,0.6694,,,Southwest,HAPPYGOLFPUG,0,@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.,2015-02-23 04:14:04 -0800,38.4174038657939,-118.930738088488 5.69817937131016E+017,neutral,0.7013,,0,Southwest,erhone01,0,"@SouthwestAir got an email confirmation of wifi purchase on a recent flight. Trouble is, I've never flown with you. Ever. #concerned #scam?",2015-02-23 03:15:57 -0800,35.3017331009585,-119.269320182227 5.69813808987787E+017,negative,1,Flight Attendant Complaints,0.7113,Southwest,ranmannokc,0,@SouthwestAir - really? All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC,2015-02-23 02:59:33 -0800,38.8009480821461,-120.427522957472 5.6981313891013E+017,neutral,1,,,Southwest,DontenPhoto,0,@SouthwestAir Flight 3744 (N284WN) departs @FlyTPA enroute to @PHXSkyHarbor http://t.co/Bd5tvr3Gcy,2015-02-23 02:56:53 -0800,38.5541901176782,-119.130326546263 5.69795913788428E+017,negative,1,Cancelled Flight,1,Southwest,billysharp022,0,"@SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!",2015-02-23 01:48:26 -0800,39.3027760144884,-119.599981367903 5.69791667827388E+017,neutral,1,,,Southwest,BitterEnd2013,0,@SouthwestAir Are flights going into Dallas this morning? Thanks,2015-02-23 01:31:34 -0800,39.100769603496,-119.279457288461 5.69779173461336E+017,negative,1,Late Flight,0.6909,Southwest,jhoblitt,0,@SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet,2015-02-23 00:41:55 -0800,33.1273071874931,-119.427407358973 5.6976928817487E+017,neutral,0.6687,,0,Southwest,hckystix,0,@SouthwestAir had to be stuck in the middle seat :( http://t.co/dzeGAPfqw1,2015-02-23 00:02:38 -0800,38.1639911660914,-119.930773883917 5.69767473525862E+017,neutral,0.6922,,,Southwest,Immafun12,0,"@SouthwestAir #DestinationDragons @Imaginedragons Scavenger Hunt Vegas, BE READY!!! http://t.co/vHgkiTzSaw",2015-02-22 23:55:26 -0800,38.8262209171097,-119.775610049691 5.69766956062134E+017,positive,0.6651,,,Southwest,slemus12,0,@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons,2015-02-22 23:53:22 -0800,35.9015963317396,-119.977964266207 5.69757790626906E+017,positive,1,,,Southwest,hllgruber,0,@SouthwestAir yes I was everything worked out great,2015-02-22 23:16:57 -0800,37.9702519255771,-118.581309246662 5.69752691460706E+017,positive,0.678,,,Southwest,ttowngolfgal,0,@SouthwestAir show me some love and a companion flight~please and thank you!,2015-02-22 22:56:41 -0800,37.8430942858585,-119.486248825617 5.69748667793588E+017,negative,1,Cancelled Flight,1,Southwest,RyanMoore91,0,"@SouthwestAir Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail",2015-02-22 22:40:42 -0800,38.3871511850662,-119.016681968656 5.69735142564102E+017,positive,1,,,Southwest,Ryguys0fly,0,@SouthwestAir loved it!,2015-02-22 21:46:57 -0800,35.3855340469471,-119.171400931268 5.69734069988287E+017,negative,1,Lost Luggage,1,Southwest,RenkCathy,0,@SouthwestAir needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage. Monika at MWA needs a PR lesson,2015-02-22 21:42:42 -0800,37.8512732023719,-120.135310571818 5.6973331159502E+017,neutral,0.6489,,,Southwest,Rhodabean10,0,"@SouthwestAir I am in, let's do this!",2015-02-22 21:39:41 -0800,36.4416353142996,-119.719342094445 5.69731970562961E+017,negative,1,Customer Service Issue,0.6737,Southwest,intel_jim,0,@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.),2015-02-22 21:34:21 -0800,36.3175379060543,-118.724417432441 5.69731104070115E+017,positive,1,,,Southwest,JasmineDT,1,@SouthwestAir you're my early frontrunner for best airline! #oscars2016,2015-02-22 21:30:54 -0800,38.0326384820336,-119.508245050522 5.69728621344104E+017,neutral,0.6461,,,Southwest,Strangeluvcraft,0,"@southwestair, kudos to your rep ""Patricia"" at gate B11 this Sunday morning at #Chicago #Midway #MDW,… http://t.co/MmCWkqp2gy",2015-02-22 21:21:03 -0800,37.5918258614641,-119.277441856264 5.6972848338493E+017,negative,1,Cancelled Flight,1,Southwest,OrygunPride,0,@SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx,2015-02-22 21:20:30 -0800,33.629654824473,-119.898696068608 5.69727036627034E+017,neutral,1,,,Southwest,Barbee72,0,"@SouthwestAir Just reading your boarding policy, we're a group of 8 travellers with kids ranging from 3-10, is it possible to sit together?",2015-02-22 21:14:45 -0800,37.3237789068209,-119.680806440824 5.69726038932111E+017,negative,1,Late Flight,0.6108,Southwest,RyanBeydler,0,"@SouthwestAir you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night.",2015-02-22 21:10:47 -0800,38.3752003644947,-119.127285382238 5.69720247948861E+017,negative,1,Customer Service Issue,1,Southwest,jparkermastin,0,@SouthwestAir @jparkermastin customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking,2015-02-22 20:47:46 -0800,36.963007250311,-118.645758069368 5.69716065741046E+017,negative,1,Flight Attendant Complaints,0.6568,Southwest,wittmania,0,@SouthwestAir broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now.,2015-02-22 20:31:09 -0800,37.9328159610397,-118.774033324956 5.69715248720007E+017,negative,1,Late Flight,1,Southwest,_ItsMeHollywood,0,@SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys 💔😪,2015-02-22 20:27:54 -0800,35.1350433745463,-120.19556075689 5.69714755838935E+017,negative,0.6535,Lost Luggage,0.6535,Southwest,johnmsanchez,0,@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.,2015-02-22 20:25:57 -0800,32.8745150021788,-119.04825075889 5.69714651489051E+017,negative,1,Lost Luggage,0.3473,Southwest,WillBursch,0,@SouthwestAir luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business.,2015-02-22 20:25:32 -0800,35.821586079836,-119.755883044157 5.697139935326E+017,positive,0.7066,,0,Southwest,bashomosko,0,.@SouthwestAir Thx for the follow up. Just sent DM,2015-02-22 20:22:55 -0800,38.0709004650033,-118.675688143715 5.69713556935078E+017,negative,1,Customer Service Issue,0.6566,Southwest,WillBursch,0,@SouthwestAir now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted,2015-02-22 20:21:11 -0800,35.3255671205399,-118.868510368578 5.69710964712411E+017,positive,0.6549,,,Southwest,SarahCalhoon,0,@SouthwestAir TY for your consideration!,2015-02-22 20:10:53 -0800,34.021603008595,-118.474703598383 5.69709058636321E+017,negative,1,Lost Luggage,1,Southwest,WillBursch,0,@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.,2015-02-22 20:03:18 -0800,34.762102967889,-118.859032601581 5.69708173831094E+017,negative,1,Customer Service Issue,1,Southwest,WillBursch,0,@SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.,2015-02-22 19:59:47 -0800,36.1843426137751,-119.974033502029 5.69706320212787E+017,negative,0.6685,Lost Luggage,0.6685,Southwest,Court0711,0,"@SouthwestAir It was never really ""lost"" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!",2015-02-22 19:52:26 -0800,36.9476713066907,-119.463589039253 5.69704587315139E+017,positive,1,,,Southwest,sahandmirza,0,"@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight",2015-02-22 19:45:32 -0800,37.8376445597717,-119.190799478946 5.69704454376661E+017,negative,1,Can't Tell,0.6667,Southwest,LukeWyckoff,0,@SouthwestAir is not being responding to the @SpecialOlympics athletes. #notcool #Southwest,2015-02-22 19:45:01 -0800,35.5546299870141,-118.488677743631 5.69703794453295E+017,negative,1,Customer Service Issue,0.6341,Southwest,LukeWyckoff,0,"@SouthwestAir A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040",2015-02-22 19:42:23 -0800,37.0167748502906,-119.087980743399 5.69703041957564E+017,negative,1,Lost Luggage,1,Southwest,WillBursch,0,@SouthwestAir would really like my baggage from yesterday. Employees at Akron giving me a tough time.,2015-02-22 19:39:24 -0800,37.2106382553147,-119.967441061423 5.69702019797287E+017,positive,1,,,Southwest,mmcbride1007,0,@SouthwestAir thanks! Very excited to see it :D,2015-02-22 19:35:20 -0800,37.7556147478591,-119.380937892524 5.69701794714128E+017,negative,1,Customer Service Issue,1,Southwest,zarrylarou,0,".@SouthwestAir glad you appreciate it, it’ll be the last dollar you ever get from me thanks to your wretched customer service",2015-02-22 19:34:27 -0800,34.9176871433112,-120.016501294602 5.69701285588541E+017,negative,1,Bad Flight,0.6762,Southwest,JaimeMHopkins,0,@SouthwestAir waited 34 mins for baggage MDW>MEM and the in-flight service was suspended so no drink 😕,2015-02-22 19:32:25 -0800,35.3313608261299,-119.840730920486 5.69701004188508E+017,neutral,0.7028,,0,Southwest,andrewhyde,0,"@southwestair yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads / snow",2015-02-22 19:31:18 -0800,39.2605658459644,-119.813342418808 5.69700277244142E+017,positive,1,,,Southwest,karlwooldridge,0,@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice,2015-02-22 19:28:25 -0800,37.8342905699148,-120.080469212949 5.69698892528222E+017,negative,0.6566,Flight Booking Problems,0.6566,Southwest,GabiLieberman,0,@SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal?,2015-02-22 19:22:55 -0800,36.2906182625481,-119.087652849923 5.69698840149951E+017,neutral,1,,,Southwest,HAPPYGOLFPUG,0,@SouthwestAir I know that not everybody on flight can be 1st time flying. But in case it is people in front deplane 1st not from the back?!?,2015-02-22 19:22:42 -0800,34.8476533003653,-119.078557132888 5.69698589653344E+017,neutral,1,,,Southwest,avarietytea,0,@SouthwestAir may I have my Companion pass please.,2015-02-22 19:21:42 -0800,37.2903137576927,-120.055552870725 5.69698044175757E+017,positive,1,,,Southwest,CeeDeePee,0,"@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done",2015-02-22 19:19:32 -0800,37.9458167174951,-118.768703002352 5.69697662494122E+017,negative,0.3437,Flight Booking Problems,0.3437,Southwest,ClinicPolly,0,"@SouthwestAir thank you : 8UXZJ2 Paid for early bird and sat in back",2015-02-22 19:18:01 -0800,36.3457826246208,-118.971715155036 5.69697456536965E+017,positive,1,,,Southwest,timglomb,0,@SouthwestAir All good... beers and #oscars2015 ar #DIA,2015-02-22 19:17:12 -0800,37.1492835813808,-119.037081642755 5.69697236982104E+017,neutral,0.633,,,Southwest,ginareidi,0,"@SouthwestAir yes, please #companionpass",2015-02-22 19:16:20 -0800,39.2400841333212,-118.922962037313 5.69695695868817E+017,negative,1,longlines,0.6723,Southwest,joekidd21,0,@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.,2015-02-22 19:10:12 -0800,38.7688154738954,-118.813583074991 5.69694343776195E+017,positive,1,,,Southwest,DavidTresch,0,@SouthwestAir luv my companion pass!,2015-02-22 19:04:50 -0800,36.8832977925405,-118.815479748141 5.6969301288577E+017,neutral,1,,,Southwest,andrewhyde,0,@southwestair Winter Weather for Denver extended for tomorrow by chance? Even to Late Flightr in the day would be super helpful.,2015-02-22 18:59:33 -0800,32.5930983686712,-119.189143428776 5.69692110619877E+017,negative,1,Late Flight,1,Southwest,JoeStew82,0,@SouthwestAir it's ok I was supposed to be in California 5hrs ago,2015-02-22 18:55:58 -0800,39.0934633602918,-118.836175253945 5.69691767953437E+017,negative,1,Customer Service Issue,1,Southwest,GabiLieberman,0,"@SouthwestAir I need to Cancelled Flight one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?",2015-02-22 18:54:36 -0800,35.452316369315,-119.695681425044 5.69691144897954E+017,negative,1,Cancelled Flight,1,Southwest,rwitte42,0,@SouthwestAir A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail.,2015-02-22 18:52:07 -0800,37.7594251964205,-119.622709462201 5.69690786180133E+017,neutral,0.3469,,0,Southwest,mchlsprr77,0,@SouthwestAir Free TV watching Daytona 500! #Boss http://t.co/SbGBN7oUXy,2015-02-22 18:50:42 -0800,33.7102219834192,-119.520612274439 5.6968929708492E+017,negative,0.704,Lost Luggage,0.3627,Southwest,JoeCal94,0,"@SouthwestAir I understand. But it's consistent, and been consistent for years. It's known around the country.",2015-02-22 18:44:47 -0800,37.3487139485261,-119.86240286705 5.69689184958595E+017,positive,1,,,Southwest,UnstoppableMika,0,@SouthwestAir thank you!!,2015-02-22 18:44:20 -0800,35.516891074601,-119.289871376714 5.69688749208179E+017,negative,0.6452,Lost Luggage,0.6452,Southwest,ciaobellaxoxo89,0,@SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.,2015-02-22 18:42:36 -0800,34.8388018820473,-119.873471896161 5.69688256247427E+017,negative,1,Lost Luggage,1,Southwest,scoobydoo9749,0,@SouthwestAir i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home.,2015-02-22 18:40:39 -0800,35.6630964445014,-118.980413001908 5.69687888771707E+017,neutral,1,,,Southwest,dandd53,0,@SouthwestAir how do I get a companion pass,2015-02-22 18:39:11 -0800,36.2189084126724,-119.141815334133 5.69687540644643E+017,neutral,0.6549,,0,Southwest,ReneeLomas,0,@SouthwestAir especially if it's your mom! #IChangedYourDiaper,2015-02-22 18:37:48 -0800,33.9235145132868,-120.209805889997 5.69686814136468E+017,neutral,1,,,Southwest,drewgotts3,0,@SouthwestAir @MegElizabeth631 how you like the #redcarpet treatment,2015-02-22 18:34:55 -0800,41.8920862938792,-119.705509203241 5.69685957437362E+017,negative,1,Customer Service Issue,0.6562,Southwest,bmeshoulam,0,"@SouthwestAir For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?",2015-02-22 18:31:31 -0800,35.8121978457392,-119.936007609347 5.69685746723848E+017,neutral,1,,,Southwest,marlabainbridg1,0,@SouthwestAir I'm flying out of CUN tomorrow To DEN - can I change my flight due to the travel advisory??,2015-02-22 18:30:40 -0800,37.170461758111,-119.280692345235 5.69685259412836E+017,negative,1,Customer Service Issue,0.6362,Southwest,bmeshoulam,0,@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.,2015-02-22 18:28:44 -0800,36.8081340646348,-120.193209631623 5.69684982366667E+017,negative,1,Can't Tell,0.6358,Southwest,RubberDomme,0,@SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM.,2015-02-22 18:27:38 -0800,39.80817591977,-119.490214916988 5.69684626949718E+017,negative,1,Damaged Luggage,1,Southwest,fancyfrancois,0,@SouthwestAir after an hour and a half then it came back damaged. Not happy 😣,2015-02-22 18:26:13 -0800,32.5943546422476,-119.868134397661 5.6968413775546E+017,neutral,1,,,Southwest,SharkNamedBruce,0,@SouthwestAir how long does it take for my Rapid Rewards points to be credited to my account?,2015-02-22 18:24:17 -0800,38.0207625722857,-119.588691546097 5.69683780593545E+017,negative,1,Customer Service Issue,1,Southwest,MsNamri,0,@SouthwestAir why does the customer service have rather inconsistent information,2015-02-22 18:22:52 -0800,37.6342502617902,-119.552937130663 5.69683748901368E+017,positive,0.7158,,,Southwest,WalkerAdams1,0,@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.,2015-02-22 18:22:44 -0800,33.1366463304166,-118.885251213931 5.69683741779599E+017,negative,1,Customer Service Issue,1,Southwest,horacioguapo,0,@SouthwestAir but to make us tru to find space in other flights. This customer service is as bad as @SpiritAirlines.,2015-02-22 18:22:42 -0800,36.6181465099041,-119.745213597271 5.69683334311367E+017,negative,1,Late Flight,0.6392,Southwest,ShortyGorham,0,@SouthwestAir no delay. I pay $777.70 for BS A1 ticket. You boarded flight early. I'm last to board. Now have middle seat. Wasted $$$$!,2015-02-22 18:21:05 -0800,34.9245614296915,-120.547092836886 5.69683240828723E+017,negative,1,Cancelled Flight,0.6823,Southwest,horacioguapo,0,"@SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan.",2015-02-22 18:20:43 -0800,37.7463896942672,-119.525650790864 5.6968274771277E+017,negative,1,Cancelled Flight,1,Southwest,horacioguapo,0,@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight. Not that it was Cancelled Flighted but no contingencies.,2015-02-22 18:18:45 -0800,39.6157053851356,-119.64915872099 5.69682422981218E+017,positive,1,,,Southwest,WalkerAdams1,0,@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!,2015-02-22 18:17:28 -0800,37.6158912507258,-119.723374317106 5.69682325778231E+017,negative,0.6555,Customer Service Issue,0.3429,Southwest,AdCarp87,0,@SouthwestAir please start flying to Huntsville so I never have to fly American Airlines again,2015-02-22 18:17:05 -0800,39.2140002729102,-119.099630243792 5.6968139236959E+017,neutral,1,,,Southwest,DontenPhoto,0,@SouthwestAir Flight 3267 (N659SW) arrives at @FlyTPA following flight from @MitchellAirport http://t.co/LJ2YdKoR8q,2015-02-22 18:13:22 -0800,41.6719547991384,-120.200200121551 5.69681184898163E+017,negative,1,Can't Tell,0.6742,Southwest,DobarNik,0,"@SouthwestAir no you are not, you just care about mighty dollar.",2015-02-22 18:12:33 -0800,36.8210380961056,-117.927705401046 5.69679850773959E+017,neutral,0.6056,,0,Southwest,MsNamri,0,@SouthwestAir I have a child traveling cross country...she's 11 will be turning 12 in march...and (cont) http://t.co/Enh1keUUTd,2015-02-22 18:07:15 -0800,36.7304373444132,-119.41021436049 5.69678813602419E+017,neutral,1,,,Southwest,redphroggy,0,@SouthwestAir how do you get one?,2015-02-22 18:03:07 -0800,35.8437425027414,-118.960696853066 5.69678562136957E+017,neutral,0.7132,,,Southwest,momship510,0,@SouthwestAir retiring with my hubby and it's our 25th wedding anniversary this year! Companion pass please!!,2015-02-22 18:02:07 -0800,37.7159902376886,-119.968628885529 5.69676404893164E+017,positive,0.6536,,,Southwest,happygirlvicki,0,"@SouthwestAir beautiful view flying into San Jose, CA this evening http://t.co/SxVaGbRTlI",2015-02-22 17:53:33 -0800,39.1575465166607,-119.486288804817 5.6967620472839E+017,positive,1,,,Southwest,KortneyTambara,0,@SouthwestAir Thank you SWA and Shannon G. @LASairport (C22) for being a miracle worker! #awesome,2015-02-22 17:52:45 -0800,36.1577023636785,-119.904483319388 5.69675861160387E+017,negative,1,Cancelled Flight,1,Southwest,wdmichael3,0,"But expect no help from ->@SouthwestAir <-. Our flt was canx at the last minute for ""weather."" We flew home on weatherless @united.",2015-02-22 17:51:24 -0800,36.5242420862006,-119.024824960756 5.69675668524442E+017,neutral,1,,,Southwest,BradMcMorris,0,@SouthwestAir want go from New Orleans houston see my dad at md anderson can you help me out,2015-02-22 17:50:38 -0800,33.5084747866111,-119.916459397803 5.69675004482351E+017,positive,0.6667,,,Southwest,rzif,0,@SouthwestAir yes please,2015-02-22 17:47:59 -0800,38.9712395658543,-119.331078194838 5.69674930842776E+017,positive,1,,,Southwest,briandotcom,0,@SouthwestAir I changed my flight through St. Louis. Thanks for the reply though!,2015-02-22 17:47:42 -0800,37.1943477022872,-119.502511690312 5.69674873787658E+017,neutral,0.6732,,,Southwest,Zbm327,0,@SouthwestAir flying by myself is getting old,2015-02-22 17:47:28 -0800,42.6209693565768,-118.954022372402 5.69673473607344E+017,negative,1,Customer Service Issue,1,Southwest,KatieRAir,0,@SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN,2015-02-22 17:41:54 -0800,36.0253375838049,-119.363329824932 5.69672501753725E+017,positive,1,,,Southwest,r7lutt,0,@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time. Thanks #southwest for making travel easy!,2015-02-22 17:38:03 -0800,36.7317112045901,-119.920113576951 5.69672095753503E+017,negative,1,Customer Service Issue,0.6742,Southwest,ckramer,0,"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?",2015-02-22 17:36:26 -0800,37.6935423571056,-120.19293433452 5.69672091550659E+017,negative,1,Bad Flight,0.66,Southwest,subzero4534,0,@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire,2015-02-22 17:36:25 -0800,38.7074324343174,-119.56956567584 5.69672055471211E+017,neutral,1,,,Southwest,cjgriede454,0,@SouthwestAir yes please.my son lives in NJ.,2015-02-22 17:36:16 -0800,36.4187576761687,-119.366137791222 5.69671908251214E+017,neutral,0.6314,,,Southwest,sammijoos,0,@SouthwestAir companion pass please!,2015-02-22 17:35:41 -0800,34.9586823171823,-118.852123161296 5.6967159674438E+017,positive,1,,,Southwest,MNTmoney91,0,@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK,2015-02-22 17:34:27 -0800,34.0566606921578,-119.813799105154 5.69671454419079E+017,negative,1,Damaged Luggage,1,Southwest,CarolynPerilli,0,"@SouthwestAir everyone deserves red carpet tx until they destroy your luggage &only give you $75 voucher, like I want to fly w/them again!",2015-02-22 17:33:53 -0800,35.9496349903708,-118.644160058169 5.69671200978436E+017,negative,1,Flight Attendant Complaints,1,Southwest,heyashleyglad,0,@SouthwestAir staff was overall awful through multiple airports would have switched airlines if another flight was available,2015-02-22 17:32:52 -0800,36.7843006713734,-119.034681984173 5.69670962825847E+017,positive,1,,,Southwest,_AmandaBrittney,0,@SouthwestAir lol I already am ! I am a card member as well too lol i enjoy flying with you Guys,2015-02-22 17:31:56 -0800,40.7532168585854,-119.352813915025 5.69670904852173E+017,positive,0.6626,,,Southwest,TNVOLINFL,0,@SouthwestAir. 50th Anniversary on April 10th. Still. Sweethearts. Companions. Lifetime. Sons. Families. Love.,2015-02-22 17:31:42 -0800,37.3565759498735,-119.121500646667 5.69670671695012E+017,neutral,0.6801,,0,Southwest,cjkoluch,0,".@SouthwestAir Well, we all need something to aim for.",2015-02-22 17:30:46 -0800,35.7284638254298,-119.353955235687 5.69670402223563E+017,positive,1,,,Southwest,tranwitte,0,@SouthwestAir YES please....How do we get that companion pass?,2015-02-22 17:29:42 -0800,36.1805217213317,-119.379108909922 5.69670081946333E+017,negative,1,Bad Flight,0.6822,Southwest,defscott627,0,@southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable.,2015-02-22 17:28:26 -0800,34.6811305663618,-119.022322936672 5.69669872050766E+017,neutral,1,,,Southwest,Chartchai1983,0,@SouthwestAir gimme,2015-02-22 17:27:36 -0800,38.0092432410492,-119.152205142902 5.69669629951549E+017,neutral,0.6364,,0,Southwest,bdominguez7,0,@SouthwestAir flights still going to DAL?,2015-02-22 17:26:38 -0800,38.3081555744945,-119.829375343682 5.69668913916568E+017,negative,1,Can't Tell,1,Southwest,RameyZafar,0,@SouthwestAir You've inspired me to start my own airline to combat your weak ass airline. sick of this shit,2015-02-22 17:23:47 -0800,34.9657747025786,-119.968860563281 5.69668883147137E+017,neutral,0.7008,,0,Southwest,lot223,0,@SouthwestAir is service to Aruba being permanently discontinued in August?,2015-02-22 17:23:40 -0800,36.9594762469481,-118.933545032105 5.69668853849919E+017,positive,0.6349,,,Southwest,hirammrom,0,@SouthwestAir yes please!,2015-02-22 17:23:33 -0800,33.6776286250987,-119.097332779801 5.69668792265019E+017,positive,1,,,Southwest,sheiladunagan,0,@SouthwestAir I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg,2015-02-22 17:23:18 -0800,39.5211683875336,-119.719296151656 5.69668677731275E+017,positive,0.6559,,,Southwest,MrDockery_,0,@SouthwestAir I (heart) my CP status. Sure would be nice to have though.,2015-02-22 17:22:51 -0800,38.614427949136,-119.664559890414 5.69668606142783E+017,positive,0.667,,,Southwest,csusanto,0,@SouthwestAir #RedCarpet Southwest Companion Pass would be great!,2015-02-22 17:22:34 -0800,37.428746946718,-118.555620603733 5.69668198389436E+017,neutral,1,,,Southwest,_AmandaBrittney,0,@SouthwestAir I would love a great deal from bwi to las Memorial Day weekend aka my bday weekend 😬,2015-02-22 17:20:57 -0800,35.2828706654303,-119.74077640724 5.6966801504784E+017,positive,0.678,,,Southwest,nblaschke,0,@SouthwestAir I want one!,2015-02-22 17:20:13 -0800,37.4743458856311,-118.82412888036 5.69667923326972E+017,negative,0.663,Cancelled Flight,0.663,Southwest,JCRU28,0,@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1,2015-02-22 17:19:51 -0800,39.293476054821,-119.139873413296 5.69667805643035E+017,positive,0.646,,0,Southwest,jpiercyttu,0,“@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprG”,2015-02-22 17:19:23 -0800,33.8827077612917,-119.190483908359 5.69667787829809E+017,positive,0.6709,,,Southwest,mmuller1,0,@SouthwestAir sign me up!,2015-02-22 17:19:19 -0800,37.4749352425978,-119.886155911497 5.69667638651171E+017,neutral,1,,,Southwest,OneToughShark,0,@SouthwestAir I would love a +1 #RedCarpet treatment,2015-02-22 17:18:43 -0800,37.7454215689465,-119.972277540923 5.69667602148151E+017,neutral,1,,,Southwest,UnstoppableMika,0,@SouthwestAir how do I get my companion pass?,2015-02-22 17:18:34 -0800,39.1715557275446,-119.919763815405 5.6966740176946E+017,neutral,1,,,Southwest,lauraannB85,0,@SouthwestAir Tell me the secrets to flying high #RedCarpet,2015-02-22 17:17:47 -0800,37.8806505253039,-120.239844200956 5.69667324879512E+017,positive,0.6596,,,Southwest,CommDocPA,0,@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight!,2015-02-22 17:17:28 -0800,36.8156382933265,-120.279847967813 5.69667313609404E+017,negative,0.666,Can't Tell,0.666,Southwest,MrDockery_,0,@SouthwestAir How about auto check in for CP holders? Come on.,2015-02-22 17:17:26 -0800,37.2663756516268,-119.483255710234 5.69667246026416E+017,positive,1,,,Southwest,dgackey,0,@SouthwestAir got mine! Just in time for the wife and my 15th anniversary!,2015-02-22 17:17:10 -0800,35.2226230659637,-118.653397351976 5.69667238808068E+017,positive,1,,,Southwest,MarkMais,0,@SouthwestAir I love my Companion Pass (qualified 4th year). #HollyMais,2015-02-22 17:17:08 -0800,36.8117616133564,-119.185975504032 5.69667173544813E+017,neutral,0.6548,,0,Southwest,thaisayz,0,@SouthwestAir where is mines?,2015-02-22 17:16:52 -0800,37.4403378907268,-118.898582627908 5.69667075280499E+017,positive,1,,,Southwest,cvandivere,0,@SouthwestAir I continue to be amazed by the amazing customer service. Thank you SWA!,2015-02-22 17:16:29 -0800,38.4006000552964,-119.994541752082 5.69667019693359E+017,neutral,1,,,Southwest,lauravelasquez,3,@SouthwestAir ...and how does one obtain this companion pass?,2015-02-22 17:16:16 -0800,37.4276550434346,-119.785417651449 5.69666778030346E+017,positive,0.6535,,,Southwest,ScottSusman,0,"@SouthwestAir Yes, please.",2015-02-22 17:15:18 -0800,37.602269570048,-119.643024464166 5.69666708278878E+017,neutral,1,,,Southwest,FSXPlayer99,0,@SouthwestAir https://t.co/OQUKSo3s2O subscribe please https://t.co/OQUKSo3s2O,2015-02-22 17:15:01 -0800,37.2412365492401,-119.892784721238 5.6966660642442E+017,positive,1,,,Southwest,Jeffb2,0,@SouthwestAir sign me up!,2015-02-22 17:14:37 -0800,35.7250000328544,-120.119864402589 5.69666513352806E+017,positive,0.6633,,,Southwest,lot223,0,@SouthwestAir just got mine..now where to go??,2015-02-22 17:14:15 -0800,34.8364712712733,-118.927918297591 5.69666470482805E+017,negative,1,Can't Tell,1,Southwest,k_wasie,0,@SouthwestAir wifi is the worst $8 investment I have ever made.,2015-02-22 17:14:05 -0800,34.7564851650446,-118.788479566291 5.69665019899572E+017,neutral,1,,,Southwest,T_Smooth87,0,@SouthwestAir Can I get any help with Cancelled Flighting my flight reservation?,2015-02-22 17:08:19 -0800,36.220201240504,-119.514598229542 5.69660864653099E+017,negative,1,Cancelled Flight,1,Southwest,rebaabq,0,@SouthwestAir sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason. All I was told was sorry after 2.5 hrs waiting,2015-02-22 16:51:48 -0800,36.1293225551357,-119.378232399318 5.69660698231308E+017,neutral,0.6926,,0,Southwest,arteriesrus,0,@SouthwestAir I have followed you. Awaiting your DM.,2015-02-22 16:51:08 -0800,35.3858728892685,-119.92464875548 5.69658322732757E+017,neutral,0.7067,,0,Southwest,Ashishwadhwa9,0,"@SouthwestAir -U dont have Atlanta to San fransisco in 99$ in the present sale, like u had in the last sale?Im looking for 2 return tickets",2015-02-22 16:41:42 -0800,39.8243295802616,-118.731259571286 5.6965738972255E+017,negative,1,Lost Luggage,1,Southwest,jparkermastin,0,@SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI.,2015-02-22 16:38:00 -0800,34.0912686255494,-119.485098412426 5.69655614432915E+017,negative,1,Late Flight,1,Southwest,attra_versiamo,0,@SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport & I have a connecting flight. #ridiculous,2015-02-22 16:30:56 -0800,38.9360755331364,-119.320537484419 5.69652584761463E+017,negative,1,Lost Luggage,0.6448,Southwest,ciaobellaxoxo89,0,"@SouthwestAir should get their shit together before they owe my $2,000 for my bag.",2015-02-22 16:18:54 -0800,37.8330579133923,-118.745944020842 5.69651470615888E+017,negative,1,Customer Service Issue,1,Southwest,Techno_Quaya,0,@SouthwestAir I requested my boarding pass to be texted to me but I still haven't received it.,2015-02-22 16:14:28 -0800,38.3680536519861,-119.289205525997 5.69650294746821E+017,negative,1,Late Flight,1,Southwest,mikeslagle,0,@SouthwestAir I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time.,2015-02-22 16:09:48 -0800,36.9284158259665,-118.982198960024 5.69649779090833E+017,negative,1,Can't Tell,0.6714,Southwest,CheyHoProblems,0,@SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!,2015-02-22 16:07:45 -0800,34.5336906779018,-120.492197917832 5.69649617802891E+017,negative,1,Can't Tell,0.6846,Southwest,jameswbetts,0,@SouthwestAir I'm a huge fan and give y'all too much business...so please fix the damn wifi!,2015-02-22 16:07:07 -0800,37.6842604603896,-120.022942068441 5.69649277888106E+017,neutral,0.6809,,0,Southwest,courtney_curley,0,@SouthwestAir got it. Next time I will know about paying extra to make the A Line.,2015-02-22 16:05:46 -0800,35.7475637162527,-119.36966343961 5.69648240150204E+017,negative,1,Customer Service Issue,1,Southwest,arteriesrus,0,"@SouthwestAir we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??",2015-02-22 16:01:38 -0800,36.7883258772629,-119.563868162068 5.69646857632096E+017,neutral,0.6592,,,Southwest,ae4mcae,0,@SouthwestAir Flying South by Southwest from SJC to SNA tiday http://t.co/KJKuVJ6CMo,2015-02-22 15:56:09 -0800,33.2607577429461,-119.180876280632 5.69644697309872E+017,positive,0.6406,,0,Southwest,seve12345,0,@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group,2015-02-22 15:47:33 -0800,35.1214003827225,-119.07268988936 5.69644492040614E+017,positive,0.6807,,0,Southwest,cyndibrown327,0,@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :),2015-02-22 15:46:45 -0800,35.9568682600745,-120.263868776694 5.6964445637634E+017,positive,0.6748,,,Southwest,AuGres_MI,0,@SouthwestAir Thanks.,2015-02-22 15:46:36 -0800,38.5524803680906,-119.078810702397 5.69644414395486E+017,neutral,1,,,Southwest,TaylorLumsden,0,@SouthwestAir still planing on flights into Dal? We are trying to fly in tomorrow from lax,2015-02-22 15:46:26 -0800,33.7699951433805,-119.161357534553 5.69644350906311E+017,negative,1,Late Flight,0.6663,Southwest,masonsontwiter2,0,@SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday,2015-02-22 15:46:11 -0800,35.0707591096287,-119.842217533294 5.69644310045418E+017,positive,1,,,Southwest,SamuelLSchultz,0,@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8,2015-02-22 15:46:01 -0800,41.4284372767331,-118.886335406873 5.69644213224149E+017,positive,1,,,Southwest,hustler4life_,0,@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍,2015-02-22 15:45:38 -0800,35.9373051949178,-119.349513901363 5.69640446999204E+017,neutral,0.6596,,0,Southwest,marvokino,0,@SouthwestAir My GF lost the promise ring I gave her on flight 2707 2/21/2015 SFO>SNA. It's an infinity silver band ring. Please help!,2015-02-22 15:30:40 -0800,37.6082643080465,-119.603639319782 5.69639587842282E+017,negative,1,Late Flight,1,Southwest,ColinHuntleyLA,0,@SouthwestAir Two delayed flights in a row. Neither one of them explained,2015-02-22 15:27:15 -0800,37.5527505691016,-119.30751689776 5.69638751598563E+017,negative,1,Late Flight,1,Southwest,masonsontwiter2,0,@SouthwestAir been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2,2015-02-22 15:23:56 -0800,36.0817466568789,-119.84996450017 5.69638417505497E+017,negative,1,Customer Service Issue,0.6561,Southwest,masonsontwiter2,0,@SouthwestAir you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs,2015-02-22 15:22:36 -0800,37.7760842834499,-119.651369953142 5.69638063825154E+017,positive,1,,,Southwest,cyndibrown327,0,@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!,2015-02-22 15:21:12 -0800,38.8622565309279,-119.189933136981 5.6963551313886E+017,neutral,1,,,Southwest,AuGres_MI,0,"@SouthwestAir Traveling with a 13 year old Thursday. He does not need an ID, correct?",2015-02-22 15:11:04 -0800,37.0212189445681,-119.394279226182 5.69635428237779E+017,neutral,0.7012,,0,Southwest,LetCourtRun,0,@SouthwestAir How's Dallas incoming looking? I'm scheduled to fly in at 10:30 and wondering if I'll be stuck in St. Louis instead.,2015-02-22 15:10:44 -0800,37.1006441648227,-118.294304232275 5.69630183747154E+017,negative,1,Cancelled Flight,0.6639,Southwest,soylentgs,0,@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID.,2015-02-22 14:49:53 -0800,35.389063592959,-119.923956409566 5.69628970267705E+017,negative,1,Bad Flight,0.6804,Southwest,KissesofGodiva,0,@SouthwestAir your wifi is angering me with its slowness,2015-02-22 14:45:04 -0800,35.1498765419862,-119.32223842428 5.69627946459275E+017,positive,0.689,,,Southwest,Ekanewilliams,0,@SouthwestAir thank you!,2015-02-22 14:41:00 -0800,37.5282859478169,-119.100549823255 5.6962638994466E+017,negative,1,Late Flight,0.6675,Southwest,cvalenzuelaSD,0,@SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z,2015-02-22 14:34:49 -0800,38.3738077282396,-119.203453626909 5.69626122578727E+017,positive,1,,,Southwest,stephwalker78,0,"@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back. Thx! 😄",2015-02-22 14:33:45 -0800,39.0719629680061,-119.646298849712 5.69624788244828E+017,negative,1,Late Flight,1,Southwest,thowelliv,0,"@SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all...",2015-02-22 14:28:27 -0800,34.1628240776125,-119.676413473137 5.69622053214507E+017,negative,1,Can't Tell,0.6912,Southwest,RnCahill,0,"@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?",2015-02-22 14:17:35 -0800,33.988176797569,-119.979252224177 5.69620438734807E+017,negative,0.6575,Customer Service Issue,0.3375,Southwest,kirsten_lana,0,@SouthwestAir just sent it,2015-02-22 14:11:10 -0800,33.197400432674,-119.85522709242 5.69619751124795E+017,negative,1,Can't Tell,1,Southwest,heyashleyglad,0,@SouthwestAir if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue,2015-02-22 14:08:26 -0800,37.7868193609611,-119.168888197681 5.69619309401547E+017,neutral,1,,,Southwest,katiefranci,0,@SouthwestAir your hold music sounds like it's from Super Mario Bros for gameboy color,2015-02-22 14:06:41 -0800,35.6403937998159,-120.114854035142 5.69617202984255E+017,positive,1,,,Southwest,emilymoffitt86,0,@SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! 👏👏👏,2015-02-22 13:58:18 -0800,36.3696960049918,-119.04977644784 5.69615736387326E+017,negative,1,Bad Flight,0.3487,Southwest,Ekanewilliams,0,@SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler,2015-02-22 13:52:29 -0800,36.0149763096682,-118.471334384616 5.69615206625599E+017,negative,0.6889,Cancelled Flight,0.6889,Southwest,Doanthatsme,0,@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!!,2015-02-22 13:50:22 -0800,33.8154212388424,-119.058550671689 5.69614436660433E+017,negative,1,Bad Flight,0.6291,Southwest,Doanthatsme,0,"@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!",2015-02-22 13:47:19 -0800,38.2568824524436,-119.12658822603 5.69613284455948E+017,negative,1,Customer Service Issue,1,Southwest,kesslerj24,0,@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!,2015-02-22 13:42:44 -0800,34.3951156263018,-118.919637911963 5.69613113718219E+017,negative,1,Can't Tell,0.6447,Southwest,NatassaCahill,0,"@SouthwestAir your ""complimentary"" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!",2015-02-22 13:42:03 -0800,35.4781028507967,-118.246982737144 5.69612549458522E+017,negative,1,Can't Tell,1,Southwest,Dablamo,0,"@SouthwestAir worst air line ever, you have no compassion of the handicapped",2015-02-22 13:39:49 -0800,37.5274590713228,-119.427419793126 5.69612143873491E+017,neutral,0.6618,,0,Southwest,jkhantivong29,0,@SouthwestAir when are the two free flights promo coming back?! Looking into the premiere card but might hold off or go with another option!,2015-02-22 13:38:12 -0800,35.7144856449211,-119.488285519263 5.69611549960044E+017,negative,1,Cancelled Flight,1,Southwest,NatassaCahill,0,@SouthwestAir you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr!,2015-02-22 13:35:51 -0800,38.051959080209,-119.360448751809 5.69610806196769E+017,neutral,1,,,Southwest,G1GARRISON,0,@SouthwestAir done,2015-02-22 13:32:53 -0800,37.5515951853337,-119.791586404108 5.69607647051317E+017,neutral,0.3498,,0,Southwest,kimwatsontanner,0,@SouthwestAir currently rebooked thru Dallas but I hear they are expecting an ice storm (sigh) #strandedNYC,2015-02-22 13:20:20 -0800,37.8213171072021,-119.483839410281 5.69607114462794E+017,neutral,0.6772,,,Southwest,SBaskinEvents,1,@SouthwestAir check out our 1st grader's school science fair project. She loves flying on Southwest Airlines. http://t.co/BaYePZkMiz,2015-02-22 13:18:13 -0800,35.1928769641083,-120.470899288739 5.69606089316168E+017,positive,1,,,Southwest,NmJean05,0,@SouthwestAir ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around.,2015-02-22 13:14:09 -0800,31.6586870358707,-119.304260698306 5.69604665240895E+017,negative,1,Damaged Luggage,1,Southwest,TheAndyHolland,0,@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?,2015-02-22 13:08:29 -0800,38.904868494423,-119.821789045963 5.6960419803317E+017,negative,1,Flight Booking Problems,0.3542,Southwest,dflindzy_david,0,@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed,2015-02-22 13:06:38 -0800,37.2316921932713,-120.19323952063 5.69604066239763E+017,positive,0.6604,,,Southwest,HybridMovementC,0,@SouthwestAir Mad love http://t.co/4ojrSDWPkK NYC-,2015-02-22 13:06:06 -0800,39.025614453478,-119.3361017578 5.69603326947365E+017,negative,1,Cancelled Flight,1,Southwest,megmclaughlin,0,@SouthwestAir - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again,2015-02-22 13:03:10 -0800,34.3758878551918,-119.223790116661 5.6960227898812E+017,negative,1,Customer Service Issue,0.6701,Southwest,mrpearson3rd,0,@SouthwestAir I was trying to find airfare for my family. Your prices are ridiculous! Almost $1000 more than @USAirways. #notmadeofmoney,2015-02-22 12:59:00 -0800,35.3350365126022,-119.19420343526 5.69601658491003E+017,positive,1,,,Southwest,lkreed66,0,@SouthwestAir My Fav!!!!,2015-02-22 12:56:32 -0800,40.8629205958832,-119.25672951185 5.69598614235943E+017,negative,1,Late Flight,1,Southwest,BattleB_studios,0,@SouthwestAir our flight is delayed till tomorrow curse the weather,2015-02-22 12:44:26 -0800,38.6600023689876,-119.129489813761 5.69598588378087E+017,negative,0.67,Flight Attendant Complaints,0.34,Southwest,JessicaTickle,0,@SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. 😂💁,2015-02-22 12:44:20 -0800,36.2339168339429,-119.858073055581 5.69598511483789E+017,neutral,0.6385,,0,Southwest,MStudioFBA,0,@SouthwestAir Wish you allowed http://t.co/0pDNtGBXC6 to access you site for awards tracking.,2015-02-22 12:44:02 -0800,37.9896946493755,-119.461681791117 5.69596778426855E+017,positive,0.6852,,0,Southwest,leahrotella,0,@SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w/o it but I appreciate the support. $50 voucher + $50 for essentials.,2015-02-22 12:37:09 -0800,34.9541214729473,-118.997734137951 5.69596469105299E+017,neutral,0.6397,,,Southwest,hlirvine,0,@SouthwestAir @TheAcademy party in #hotlanta http://t.co/x5ZQssJtRB,2015-02-22 12:35:55 -0800,36.9153251335167,-119.6707298807 5.69591945816773E+017,negative,1,Bad Flight,0.3443,Southwest,tikidaisy,0,"@SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch ""Buy""",2015-02-22 12:17:57 -0800,40.3557216504623,-118.813353658472 5.69590208095769E+017,neutral,0.6598,,,Southwest,JessicaTickle,0,@SouthwestAir is having a party in the atl terminal. #letitgo http://t.co/qxTeqZm3yz,2015-02-22 12:11:02 -0800,36.0871096636783,-120.183294518948 5.69589955837628E+017,neutral,1,,,Southwest,MysticlyClear,0,@SouthwestAir I heard a rumor flight 898 was Cancelled Flightled. Is this true?,2015-02-22 12:10:02 -0800,36.5979239659502,-119.303054947388 5.6958945419479E+017,positive,0.6536,,,Southwest,hlirvine,0,@SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter,2015-02-22 12:08:02 -0800,35.2796506140703,-119.608828872651 5.69589379385008E+017,positive,1,,,Southwest,TheDarrenHickey,0,@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass,2015-02-22 12:07:45 -0800,38.5465053001225,-119.523688598506 5.6958907971038E+017,negative,1,Lost Luggage,0.6942,Southwest,mcloeren,0,@SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs),2015-02-22 12:06:33 -0800,35.8000331119094,-119.176285433726 5.6958837503796E+017,negative,1,Cancelled Flight,1,Southwest,DigitalCK,0,@SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home? 1708 PHX->DAL,2015-02-22 12:03:45 -0800,34.6976665533232,-119.347556819224 5.69588348593025E+017,negative,0.3546,Can't Tell,0.3546,Southwest,marysilvadoctor,0,@SouthwestAir thanks for the response - flight time has passed - rebooked now,2015-02-22 12:03:39 -0800,36.9298220652065,-119.804805221919 5.69587157574136E+017,negative,0.6888,Bad Flight,0.3499,Southwest,danihampton,0,"<3 <3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!",2015-02-22 11:58:55 -0800,39.4954536395758,-119.169553637949 5.69586743831192E+017,positive,1,,,Southwest,danihampton,0,@SouthwestAir you guys rule. I will DM you. <3 Thank you.,2015-02-22 11:57:16 -0800,33.2733311898057,-119.747755058737 5.69586235259404E+017,positive,0.678,,,Southwest,EffremFGoodman,0,@SouthwestAir good to be back. See you all again in several weeks.,2015-02-22 11:55:15 -0800,36.3917974454675,-120.314444449272 5.69586098772578E+017,negative,0.6822,Bad Flight,0.3485,Southwest,TacoDangerous,0,@SouthwestAir Boooo!!!!!! Don't be like the other airlines!! http://t.co/WHAGPknnLF,2015-02-22 11:54:43 -0800,36.4361853594898,-119.724845010552 5.69585343084651E+017,positive,0.6906,,0,Southwest,Jesswhy,0,"@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!",2015-02-22 11:51:42 -0800,37.3150486119532,-119.501182499695 5.69584744532287E+017,negative,0.6479,Can't Tell,0.3628,Southwest,adrianarebelo_,0,@SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!,2015-02-22 11:49:20 -0800,36.5347000498102,-120.149326864198 5.69584431544971E+017,neutral,0.6747,,0,Southwest,JoshuaWaldorf,0,@SouthwestAir how can I check to see if my flight to NYC is expected to be delayed or Cancelled Flightled for this Tuesday?,2015-02-22 11:48:05 -0800,35.9739404786784,-119.572090489306 5.69577548318777E+017,negative,1,Cancelled Flight,1,Southwest,bashomosko,0,.@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(,2015-02-22 11:20:44 -0800,39.0092259748438,-119.983462107196 5.69576624158437E+017,negative,0.6465,Customer Service Issue,0.6465,Southwest,dan_humboldt,0,@SouthwestAir could I get a phone call from a customer service rep to get the issue resolved?,2015-02-22 11:17:04 -0800,36.5796589698204,-118.705498603735 5.69576038289711E+017,positive,1,,,Southwest,RichardAWeber,0,@SouthwestAir think you have great people working for you.,2015-02-22 11:14:44 -0800,38.302467533009,-119.801963497075 5.69571448412439E+017,positive,1,,,Southwest,SamPalazzolo,0,@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport,2015-02-22 10:56:30 -0800,37.4306036509547,-118.972337408398 5.69571437389881E+017,negative,0.6078,Bad Flight,0.6078,Southwest,TheDarrenHickey,0,@SouthwestAir here's a first..both pilot and first officer in galley during flight...,2015-02-22 10:56:27 -0800,36.1360880276873,-119.591138042669 5.69568079761404E+017,neutral,0.6598,,0,Southwest,briandotcom,0,@SouthwestAir -- any updates on flights getting Cancelled Flighted into DAL? I have a connecting flight there and hope it doesn't delay due to weather,2015-02-22 10:43:06 -0800,33.8603826660715,-118.52963870371 5.69567144318366E+017,negative,1,Cancelled Flight,0.6562,Southwest,Kehrricane,0,@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.,2015-02-22 10:39:23 -0800,35.7246323380062,-119.255455758514 5.69567028136297E+017,neutral,0.3444,,0,Southwest,PasstheJman,0,@SouthwestAir my flight continues through to Vegas after my stop. Don't be upset if a stowaway.,2015-02-22 10:38:56 -0800,36.3239830196723,-120.375438617658 5.69566673235272E+017,negative,1,Customer Service Issue,0.6983,Southwest,mightymolar,0,@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew,2015-02-22 10:37:31 -0800,33.736616736555,-119.761803903208 5.69565359524716E+017,negative,0.6632,Can't Tell,0.3474,Southwest,paydirt434,0,@SouthwestAir Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error.,2015-02-22 10:32:18 -0800,33.8999776080629,-119.331515255269 5.69562867281691E+017,neutral,1,,,Southwest,allie_kaji621,0,@SouthwestAir safety back in Dallas!,2015-02-22 10:22:24 -0800,35.7078397874039,-119.300154039258 5.69561754163769E+017,negative,1,Customer Service Issue,0.69,Southwest,Shivener,0,@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss,2015-02-22 10:17:58 -0800,37.0352316820697,-119.660120734101 5.69558600353391E+017,positive,1,,,Southwest,justatinydragon,0,@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons 😋,2015-02-22 10:05:26 -0800,36.2831084989033,-119.235265997908 5.6955730596175E+017,neutral,0.3491,,0,Southwest,Million_Miler,0,"@SouthwestAir BTW, not a weather delay. We've had beautiful weather in Sunny California. #nolove #noexcuses #cali http://t.co/kumtbgER03",2015-02-22 10:00:18 -0800,36.6749940731817,-119.254756343814 5.69556215375614E+017,negative,1,Cancelled Flight,0.6412,Southwest,Million_Miler,0,"@SouthwestAir As a frequent traveler, I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. #nolove",2015-02-22 09:55:58 -0800,41.0190115863312,-106.190162604229 5.69555719885886E+017,negative,1,Damaged Luggage,0.651,Southwest,kashnow,0,"@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O",2015-02-22 09:54:00 -0800,31.1582690822741,-105.366232893562 5.69555395339018E+017,negative,1,Damaged Luggage,1,Southwest,kashnow,0,"@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI",2015-02-22 09:52:42 -0800,37.8255641875229,-96.2537536826331 5.69555199062225E+017,negative,1,Cancelled Flight,1,Southwest,Million_Miler,0,"@SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali",2015-02-22 09:51:55 -0800,44.7927795097217,-102.031667674593 5.69554826616381E+017,negative,1,Customer Service Issue,1,Southwest,Million_Miler,0,@SouthwestAir What's happened to your customer service? 2 Cancelled Flightled flights in 2 days & an uninformed and unapologetic staff. #nolove #cali,2015-02-22 09:50:27 -0800,35.510801932577,-97.3296555266885 5.69554065606074E+017,neutral,0.3498,,0,Southwest,evitably,0,"@SouthwestAir check the head of the plane, there has been dynamite placed onto it",2015-02-22 09:47:25 -0800,41.8685713533107,-106.130349012185 5.6955297136264E+017,negative,1,Cancelled Flight,0.6889,Southwest,j_shands,0,@SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying,2015-02-22 09:43:04 -0800,40.0076331572006,-91.9442308929031 5.69552378812195E+017,neutral,0.6926,,,Southwest,destinyation,0,@SouthwestAir For the past 2 yrs I earned A-list status thru a promo-fly 3 rnd trips in 2-3 months. How can I get that option again? #loyal,2015-02-22 09:40:43 -0800,39.2561126305037,-104.334140183126 5.69551863260914E+017,negative,1,Damaged Luggage,0.6823,Southwest,Deadeye82,0,@SouthwestAir we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes,2015-02-22 09:38:40 -0800,32.7386488020446,-96.8758790392573 5.69550487474713E+017,neutral,0.3441,,0,Southwest,iSocialFanz,0,@SouthwestAir yeah it happens. The PHX airport has extra long waits all spring long. Something locals know but tourist don't just FYI,2015-02-22 09:33:12 -0800,49.2979556016647,-101.182083603279 5.69549686857736E+017,negative,1,Customer Service Issue,1,Southwest,Shivener,0,"@SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point?",2015-02-22 09:30:01 -0800,32.4423277629553,-91.7910877601937 5.69548841361412E+017,neutral,1,,,Southwest,richkadams,0,@SouthwestAir Arkansas Gov. plans to sign Governor SB-202 that legalizes discrimination of LGBT.Can you lend your voice to a state boycott?,2015-02-22 09:26:40 -0800,39.9756909708369,-104.68476909465 5.6954631966611E+017,neutral,0.6968,,0,Southwest,Kayyyyy_Jo,0,"@SouthwestAir if I am a rapid awards member, does my points apply after I have taken my round trip?",2015-02-22 09:16:38 -0800,27.8059553889523,-104.903225617825 5.69545575688831E+017,positive,1,,,Southwest,MarriedMariner,0,"@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious. Thank you. #onechildfourbags",2015-02-22 09:13:41 -0800,45.040616574992,-96.1944473668402 5.69543955622339E+017,negative,1,Customer Service Issue,1,Southwest,amybeckr,0,@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous.,2015-02-22 09:07:15 -0800,39.5373603607583,-99.133440768111 5.69542114234671E+017,positive,1,,,Southwest,ThomasAXMyers,0,"@SouthwestAir Just realized I had the wrong departure date. Thanks for making changes easy!",2015-02-22 08:59:56 -0800,29.1503112061847,-96.5759870780402 5.69541106112827E+017,neutral,1,,,Southwest,NmJean05,0,"@SouthwestAir Also, will Southwest have any other specials like the one they are running now?",2015-02-22 08:55:55 -0800,42.4910162018823,-95.0515996466977 5.69538524321419E+017,positive,1,,,Southwest,dirtytweetbacon,0,@SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.,2015-02-22 08:45:40 -0800,44.3749669588971,-103.364238649574 5.69534939642925E+017,neutral,1,,,Southwest,mchlsprr77,0,@SouthwestAir will the Daytona 500 be available on free TV?,2015-02-22 08:31:25 -0800,49.8341838139187,-111.024546530598 5.69531018643956E+017,neutral,1,,,Southwest,defscott627,0,@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is it overbooked? Really don't want to be bumped!,2015-02-22 08:15:50 -0800,46.3518780268603,-92.3348834959582 5.69528523418776E+017,negative,1,Customer Service Issue,1,Southwest,dan_humboldt,0,@SouthwestAir no I wasn't. After over an hour was too frustrated and had to hang up.,2015-02-22 08:05:55 -0800,37.993928175525,-104.296196094079 5.6952717635097E+017,negative,1,Cancelled Flight,0.6504,Southwest,bmeshoulam,0,"@SouthwestAir Thanks for the terrible service! Stranded in MDW for 2 days, & now can't find confirmation for rebooked flight from MKE.",2015-02-22 08:00:34 -0800,42.7489624128107,-89.6904306538544 5.69526101669769E+017,negative,0.7087,Customer Service Issue,0.7087,Southwest,johnmsanchez,0,@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.,2015-02-22 07:56:18 -0800,42.7922003562256,-100.148202933043 5.69524284873425E+017,positive,1,,,Southwest,KyleSnyderZ,0,@SouthwestAir I will say that your customer service has consistently been the very best!!!,2015-02-22 07:49:05 -0800,38.2555362013449,-98.8083176418815 5.69522923029041E+017,positive,0.6496,,0,Southwest,gotomaio,0,@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.,2015-02-22 07:43:40 -0800,39.6740763716732,-91.1139176667779 5.69522307657388E+017,neutral,1,,,Southwest,cjangla,0,@SouthwestAir need to Cancelled Flight a few more can you please check DM,2015-02-22 07:41:14 -0800,33.8955053824621,-99.0845884022388 5.69521838625313E+017,negative,1,Late Flight,0.3729,Southwest,gotomaio,0,"@SouthwestAir @AARP @JimCramer 75yo mom says, ""Hire more staff to accommodate your audience"" You could learn lots from her. She's off to FL",2015-02-22 07:39:22 -0800,40.6770738448208,-106.452835139737 5.69520929128251E+017,positive,1,,,Southwest,clchev,0,"@SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!",2015-02-22 07:35:45 -0800,38.8248699789613,-95.3849412506607 5.69518412550033E+017,neutral,1,,,Southwest,naters88,0,@SouthwestAir when are you starting routes to #Hawaii and #Canada?,2015-02-22 07:25:45 -0800,42.6502087763349,-99.3599340422348 5.69517721764786E+017,neutral,0.6632,,0,Southwest,defscott627,0,@SouthwestAir flying flight 3130 tonight at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!,2015-02-22 07:23:00 -0800,35.7350995813891,-100.825282351651 5.69516377524077E+017,negative,1,Customer Service Issue,1,Southwest,AnthonyLambkin,0,@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.,2015-02-22 07:17:40 -0800,42.456226101243,-96.9591562735125 5.69515731022455E+017,negative,1,Customer Service Issue,1,Southwest,gotomaio,0,@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep,2015-02-22 07:15:06 -0800,31.9400802950802,-93.4734667608997 5.69514047554454E+017,positive,1,,,Southwest,jessi_goo,0,@SouthwestAir @AmericanAir y'all are better then @united,2015-02-22 07:08:24 -0800,47.2163652142526,-102.186639186367 5.69510774957171E+017,negative,1,Customer Service Issue,1,Southwest,cjangla,0,"@SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?",2015-02-22 06:55:24 -0800,37.1355695804114,-102.338451129894 5.69508707178058E+017,positive,0.6566,,,Southwest,JustaThoughtR2,0,@SouthwestAir Make the world a better place: Visit an elderly relative.,2015-02-22 06:47:11 -0800,43.1671000992365,-97.0710483049301 5.69508595181732E+017,neutral,1,,,Southwest,kristagermanis,0,@SouthwestAir What is the best credit card to use/open to get miles with y'all?,2015-02-22 06:46:44 -0800,35.8820605975841,-99.8272661632632 5.69508406551323E+017,negative,0.6631,Customer Service Issue,0.3331,Southwest,purdom44,0,@SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx,2015-02-22 06:45:59 -0800,29.0941564909221,-102.071803179931 5.69507649940799E+017,negative,1,Bad Flight,0.6527,Southwest,ClinicPolly,0,@SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded,2015-02-22 06:42:59 -0800,33.0861219220662,-91.4564584802701 5.69506823818117E+017,negative,1,Bad Flight,0.6598,Southwest,ClinicPolly,0,@SouthwestAir plane switch on 636 meant A= back of plane #disappointed,2015-02-22 06:39:42 -0800,47.9481018583195,-107.927087054701 5.69506563628642E+017,negative,1,Can't Tell,1,Southwest,ClinicPolly,0,@SouthwestAir you have let me down! #oversold #earlybirdmeansnothing,2015-02-22 06:38:40 -0800,38.9324491319757,-96.1828891432215 5.69504763957654E+017,negative,1,Cancelled Flight,0.3446,Southwest,_crazdan,0,@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched..,2015-02-22 06:31:31 -0800,37.7108648632512,-102.468378823046 5.69503512968573E+017,neutral,0.6842,,,Southwest,Late Flightncy,0,@SouthwestAir can you follow for quick DM?,2015-02-22 06:26:33 -0800,29.9309972304786,-100.038264891435 5.69502963317649E+017,neutral,1,,,Southwest,JayWogi,0,@SouthwestAir can you help,2015-02-22 06:24:21 -0800,44.0571016333788,-95.9018713493689 5.69502753694691E+017,negative,1,Customer Service Issue,1,Southwest,JayWogi,0,@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info,2015-02-22 06:23:31 -0800,34.688109132398,-97.2223497787643 5.69502188562547E+017,negative,1,Customer Service Issue,0.6979,Southwest,mcloeren,0,"@SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: ""Rather make a complaint or your flight?""",2015-02-22 06:21:17 -0800,39.6087136276932,-97.1604058047446 5.69499788934292E+017,negative,1,Cancelled Flight,1,Southwest,thowelliv,0,@SouthwestAir I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!,2015-02-22 06:11:45 -0800,43.5730029102072,-95.3259078488672 5.69496793668592E+017,negative,1,Customer Service Issue,1,Southwest,betorides,0,@SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?,2015-02-22 05:59:51 -0800,39.7392371960905,-103.519398618419 5.69495653526725E+017,neutral,0.6632,,,Southwest,ReneJVega,0,@SouthwestAir CEO using #Vegas band to help ‘connect’ to people. http://t.co/89gKYuf1Qh #aviation #business #marketing #consumermarketing,2015-02-22 05:55:19 -0800,37.9272732455622,-97.6025993962719 5.69495331399995E+017,neutral,1,,,Southwest,Dricetea,0,@SouthwestAir i forgot to put my tsa pre number in before I checked in. It is now in my profile but will it be on my boarding pass in the am,2015-02-22 05:54:02 -0800,27.1443071445632,-104.78077447338 5.69494878968812E+017,neutral,1,,,Southwest,JohnFMacky,0,@SouthwestAir you have open seats on flight 4001 pvd to MCO @ 1215pm today?,2015-02-22 05:52:14 -0800,44.9612642019184,-103.445834804844 5.69493077368422E+017,negative,1,Cancelled Flight,0.6703,Southwest,nerisa1127,0,@SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP,2015-02-22 05:45:04 -0800,47.3890833311978,-101.708736241343 5.69491425110467E+017,negative,1,Customer Service Issue,1,Southwest,Tom_Fili,0,@SouthwestAir 2 hours on hold for customer service never us SW again,2015-02-22 05:38:31 -0800,35.7984238574196,-96.5328624157514 5.69491061543797E+017,positive,1,,,Southwest,IrishRob95,0,@SouthwestAir FINALLY! A Passbook option for the SWA App. Thank you!!!!!,2015-02-22 05:37:04 -0800,39.8331313220054,-102.809388126647 5.69489752732275E+017,neutral,1,,,Southwest,Potter_Who,0,@SouthwestAir my sister&brother in law need to get to Florida desperately flying w/ @USAirways is there anything you can do?,2015-02-22 05:31:52 -0800,34.6712482624724,-90.7450473220876 5.69488587135295E+017,positive,1,,,Southwest,aawray,0,@SouthwestAir I've DM'd you. Thanks!,2015-02-22 05:27:14 -0800,51.1297233736983,-92.4600318990466 5.69487788753555E+017,positive,1,,,Southwest,mardigraschic,0,"@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ",2015-02-22 05:24:04 -0800,48.188347852267,-101.856819543865 5.69487121897034E+017,neutral,0.6563,,0,Southwest,JoshYerdon,0,"@SouthwestAir I was under the impression when there is an 8 hour delay in your flight because of equipment failure, compensation is offered?",2015-02-22 05:21:25 -0800,31.2387008974215,-106.300058854552 5.6948588294151E+017,neutral,0.6739,,0,Southwest,BratsyAnn,0,@SouthwestAir Can you give me info on Flt 681 out of BDL? I see it's Cancelled Flightled.,2015-02-22 05:16:29 -0800,36.3305889422759,-112.174701226514 5.69483821080453E+017,negative,1,Cancelled Flight,0.701,Southwest,kimwatsontanner,0,@SouthwestAir stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help,2015-02-22 05:08:18 -0800,41.2293372878296,-96.9051253186459 5.69483642931692E+017,negative,0.6843,Cancelled Flight,0.6843,Southwest,marysilvadoctor,0,@SouthwestAir do you ever reinstate Cancelled Flighted flights?,2015-02-22 05:07:35 -0800,44.3493399274534,-100.457454369646 5.69482685061554E+017,positive,1,,,Southwest,RizLakh,0,@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.,2015-02-22 05:03:47 -0800,39.8482229644377,-91.4688012030819 5.69482497496474E+017,negative,1,Can't Tell,0.3617,Southwest,kimwatsontanner,0,@SouthwestAir I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent,2015-02-22 05:03:02 -0800,42.0780392816628,-108.138230651265 5.69453233044885E+017,negative,1,Cancelled Flight,0.6703,Southwest,hllgruber,0,@SouthwestAir #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed?,2015-02-22 03:06:45 -0800,44.4993305459017,-97.1574554041327 5.69451572792406E+017,positive,0.6842,,,Southwest,wabenews,0,@SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt,2015-02-22 03:00:09 -0800,40.1084115648706,-86.872131529445 5.69408185125052E+017,negative,1,Customer Service Issue,0.6856,Southwest,kylemusserco,0,@SouthwestAir want to pick up a customer from @SpiritAirlines sign me up 🙌😏,2015-02-22 00:07:45 -0800,50.6998933208498,-98.3432449920884 5.69397984519016E+017,negative,1,Cancelled Flight,1,Southwest,lnghurdoncurRIE,0,@SouthwestAir Cancelled Flighted Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. #BS #GetMeOuttaHere #SouthwestSucks,2015-02-21 23:27:13 -0800,42.4982009972184,-96.0550461954101 5.69393239700013E+017,neutral,0.6774,,0,Southwest,hippyminds,0,@SouthwestAir what does a woman got to do to get a chance of a lifetime? 😖 #DestinationDragons #imaginedragons #slaycancerwithdragons,2015-02-21 23:08:21 -0800,27.175879122822,-110.016547943127 5.69384007550394E+017,negative,1,Cancelled Flight,1,Southwest,dennis__andrew,0,"@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv",2015-02-21 22:31:40 -0800,35.3252431011372,-86.6300930532225 5.693775436877E+017,negative,1,Lost Luggage,0.6888,Southwest,scoobydoo9749,0,"@SouthwestAir ""Will my luggage be on that flight?"" ""No"" ""Y not"" ""bc ur on that flight n it won't end up where ur goin http://t.co/6Zj6L2ZTua",2015-02-21 22:05:59 -0800,47.389581958856,-100.345626755677 5.69374522157208E+017,negative,0.6515,Late Flight,0.6515,Southwest,scoobydoo9749,0,"@SouthwestAir ""...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough.""",2015-02-21 21:53:59 -0800,36.4431954434254,-105.525908228848 5.69374298168791E+017,positive,1,,,Southwest,jenhunzing,0,@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!,2015-02-21 21:53:05 -0800,45.4301065095364,-100.819972636083 5.69373258010661E+017,negative,1,Customer Service Issue,0.6669,Southwest,amy__kristen,0,@SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?,2015-02-21 21:48:57 -0800,42.209243004572,-98.2403956413981 5.6937294772018E+017,negative,1,Cancelled Flight,1,Southwest,WesHartman01,0,@SouthwestAir Cancelled Flightled flights and asshole phone support. #worstairline,2015-02-21 21:47:43 -0800,48.7967931101104,-101.594868193092 5.69372333267395E+017,negative,0.6869,Cancelled Flight,0.6869,Southwest,Angela_Meyers,0,@SouthwestAir flight Cancelled Flightled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2/22?,2015-02-21 21:45:17 -0800,27.8561502824915,-100.095588463161 5.69369185559699E+017,negative,1,Customer Service Issue,0.6771,Southwest,KMadson,0,@SouthwestAir been on hold for 1.5 hrs. What's up?,2015-02-21 21:32:46 -0800,25.1249514653836,-98.269056627028 5.69366218429338E+017,neutral,1,,,Southwest,defscott627,0,@SouthwestAir flying flight 3130 tomorrow at 7:20 from PBI- I have boarding position C-42. Is flight overbooked? Have funeral to attend!,2015-02-21 21:20:59 -0800,53.2591786922946,-101.180519246413 5.69365709500711E+017,negative,1,Customer Service Issue,1,Southwest,hzidell,0,@SouthwestAir we are having a real issue trying to get thru to you. On hold for 2 hours & got disconnected! Please help!,2015-02-21 21:18:58 -0800,33.3188735193103,-103.52370203258 5.69364328857641E+017,negative,1,Customer Service Issue,0.6397,Southwest,JCRU28,0,@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL,2015-02-21 21:13:28 -0800,31.1786199842395,-102.911527235265 5.69362928710914E+017,neutral,1,,,Southwest,JohnSimonePhoto,0,"@SouthwestAir better travel photos: My Kindle e-book Easy Tips guide http://t.co/7dM2J8H97M: http://t.co/xeDeckGMW5 http://t.co/frGhglMkqF",2015-02-21 21:07:55 -0800,42.8759525297475,-92.33573349312 5.69361107745264E+017,negative,1,Cancelled Flight,1,Southwest,JustinMHobbs,0,@SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help,2015-02-21 21:00:40 -0800,36.0097514771116,-98.5509769076816 5.69360777926218E+017,negative,1,Late Flight,1,Southwest,scoobydoo9749,0,"@SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination.",2015-02-21 20:59:22 -0800,29.8564659805851,-93.1410366441282 5.69359647699812E+017,positive,1,,,Southwest,tlwbarnett,0,@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!,2015-02-21 20:54:52 -0800,33.9579984731772,-104.208288797744 5.6935870131787E+017,negative,1,Late Flight,1,Southwest,masonsontwiter2,0,@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks,2015-02-21 20:51:07 -0800,37.7087732922585,-101.623016266504 5.69358646892749E+017,negative,1,Customer Service Issue,0.6507,Southwest,abrandt88,0,@southwestair I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW,2015-02-21 20:50:54 -0800,46.127248950234,-97.7086484887154 5.693584764025E+017,negative,1,Can't Tell,0.3516,Southwest,G1GARRISON,0,@SouthwestAir #fail southwest changes my flight to a different time and city and blames it on me. They won't correct it. #furious,2015-02-21 20:50:13 -0800,50.0083853826823,-99.6758474599728 5.69358458404803E+017,positive,1,,,Southwest,JustaThoughtR2,0,@SouthwestAir Southwest Airline is THE way to go!,2015-02-21 20:50:09 -0800,34.8664182316081,-97.1194746858864 5.69358195862463E+017,negative,1,Customer Service Issue,1,Southwest,Firmadge,0,@SouthwestAir been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help!,2015-02-21 20:49:06 -0800,30.031433194653,-96.6288826729262 5.69357168765501E+017,negative,1,Cancelled Flight,1,Southwest,vancejason,0,"@SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx",2015-02-21 20:45:01 -0800,35.5985970812283,-102.260287005984 5.69357127040541E+017,negative,1,Customer Service Issue,0.6925,Southwest,enzo_the_baker,0,@SouthwestAir I was on hold for over 2 hours and my call got disconnected. Thanks a lot.,2015-02-21 20:44:51 -0800,35.5324077266459,-104.19663804096 5.69356085359997E+017,negative,1,Customer Service Issue,1,Southwest,Diva_tobe,0,@SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again.,2015-02-21 20:40:43 -0800,41.4926755664977,-104.513813616355 5.69355826248475E+017,negative,0.6484,Customer Service Issue,0.6484,Southwest,pasdexcuses,0,@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.,2015-02-21 20:39:41 -0800,43.6364557499224,-100.744693339091 5.6935533211331E+017,negative,1,Cancelled Flight,0.6596,Southwest,DavidTWalker,0,"@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you.",2015-02-21 20:37:43 -0800,43.9283905119837,-102.322953198183 5.6935517971737E+017,negative,1,Damaged Luggage,0.6906,Southwest,Deadeye82,0,@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated,2015-02-21 20:37:07 -0800,34.5090770596383,-109.997427407967 5.69351618522706E+017,positive,1,,,Southwest,tbat08,0,@SouthwestAir thanks for getting me home from Denver tonight despite the snow!,2015-02-21 20:22:58 -0800,38.0713905054573,-94.2333281740326 5.69350730034729E+017,negative,1,Cancelled Flight,0.6524,Southwest,Julienbrandt,0,@SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights?,2015-02-21 20:19:26 -0800,48.7754097922887,-97.9572285025755 5.69348678911021E+017,negative,1,Customer Service Issue,1,Southwest,relaxnsmile,0,"@SouthwestAir - wow! 100 minutes on hold, so far. Now phone is dying...",2015-02-21 20:11:17 -0800,32.6538000527962,-99.8040866638056 5.69347934866637E+017,neutral,1,,,Southwest,aushianya,0,@SouthwestAir are you hiring for flight attendants right now,2015-02-21 20:08:20 -0800,38.3592623939064,-97.7561011396836 5.69347549858935E+017,positive,1,,,Southwest,CharlesJenkins7,0,@SouthwestAir never lets me down!!!,2015-02-21 20:06:48 -0800,35.4718717097686,-100.943687352939 5.69347252550017E+017,negative,1,Customer Service Issue,1,Southwest,JCRU28,0,@SouthwestAir on hold now for 1 Hour 25 mins Whats the holdup,2015-02-21 20:05:37 -0800,39.6975607224179,-110.643198557783 5.69347125575725E+017,negative,1,Cancelled Flight,0.6735,Southwest,kaylariley03,0,@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!,2015-02-21 20:05:07 -0800,42.4107955528587,-101.950853302111 5.69347122992185E+017,positive,1,,,Southwest,Lmpilson,0,@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟,2015-02-21 20:05:06 -0800,41.5529511778494,-95.9101617619239 5.69346451526042E+017,positive,1,,,Southwest,Lmpilson,0,@SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!,2015-02-21 20:02:26 -0800,33.9231146807161,-107.689609399754 5.69345829653254E+017,negative,1,Lost Luggage,0.3521,Southwest,portlandbridges,0,"@SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight? Called 1800IFlySWA, long long waits...",2015-02-21 19:59:58 -0800,42.6037737233191,-101.505247197296 5.69344036256903E+017,negative,1,Customer Service Issue,0.6813,Southwest,kaylaelainefox,0,@SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help,2015-02-21 19:52:50 -0800,35.4733467613841,-92.925393923883 5.69343579899822E+017,neutral,1,,,Southwest,parTAYwithBIER,1,@SouthwestAir can you speed up your flight from AZ to Omaha? I need to see muh boy ✈️,2015-02-21 19:51:01 -0800,39.6574640316272,-96.9740743648099 5.69342909205647E+017,negative,1,Cancelled Flight,1,Southwest,Tom_Fili,0,"@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for ""A"" boarding. Refused to honor it with rescheduled flight",2015-02-21 19:48:22 -0800,44.6164555050532,-100.272589758636 5.69342650068935E+017,negative,1,Cancelled Flight,1,Southwest,opfree,0,"@SouthwestAir Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled. On hold again.",2015-02-21 19:47:20 -0800,42.1341552199921,-96.9043310689991 5.69342608813793E+017,negative,1,Customer Service Issue,0.6799,Southwest,offroad437km,0,@SouthwestAir been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working???,2015-02-21 19:47:10 -0800,35.5128173767348,-97.0349251166447 5.69341791482221E+017,positive,1,,,Southwest,MickeySnowflake,0,"@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!",2015-02-21 19:43:55 -0800,44.8524867415283,-100.64863050353 5.69340341956039E+017,negative,1,Cancelled Flight,1,Southwest,AmyKeefe,0,"@SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund",2015-02-21 19:38:10 -0800,39.7758177634807,-105.788234051012 5.69338800452669E+017,negative,1,Cancelled Flight,0.6632,Southwest,sammy_ike_blaze,0,"@SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away.",2015-02-21 19:32:02 -0800,42.9465389258321,-108.092551618294 5.69337520573391E+017,negative,1,Customer Service Issue,0.6593,Southwest,mullane_michael,0,@SouthwestAir On hold with airline 45 min and counting. Service is terrible!,2015-02-21 19:26:57 -0800,38.3244716235424,-95.7600503479035 5.69336975750095E+017,negative,1,Customer Service Issue,1,Southwest,tyziniel,0,@SouthwestAir On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help?,2015-02-21 19:24:47 -0800,42.0046575607168,-108.074869745612 5.69336871853171E+017,negative,1,Late Flight,1,Southwest,scoobydoo9749,0,@SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous,2015-02-21 19:24:22 -0800,42.2792111240604,-102.929691359507 5.69336246474023E+017,neutral,1,,,Southwest,OrlandoVIPs,0,@SouthwestAir I'm ready for #MayweatherPacquiao in Vegas May 2nd! http://t.co/8dQZlrJo9p,2015-02-21 19:21:53 -0800,39.4462408408323,-103.979553109826 5.69335624056091E+017,negative,1,Cancelled Flight,1,Southwest,Tom_Fili,0,"@SouthwestAir you have the worst service, you Cancelled Flightled all your flights FLL to PHL all @USAirways flights flew. Stuck in FL 3 days. #done",2015-02-21 19:19:25 -0800,33.4413050339332,-98.4445753116081 5.6933463522782E+017,negative,0.648,Cancelled Flight,0.648,Southwest,JayWogi,0,@SouthwestAir my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you?,2015-02-21 19:15:29 -0800,39.8610381004925,-106.950330578421 5.69334621252526E+017,negative,1,Customer Service Issue,1,Southwest,_JASSSYY,0,@SouthwestAir your phone lines suck. I have a dilemma.,2015-02-21 19:15:26 -0800,49.5484853164296,-103.697234956138 5.69333637382054E+017,negative,1,Lost Luggage,1,Southwest,scoobydoo9749,0,@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.,2015-02-21 19:11:31 -0800,44.8111400703573,-105.099564259182 5.69333553705693E+017,negative,0.6461,Lost Luggage,0.6461,Southwest,DAmico_J,0,@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.,2015-02-21 19:11:11 -0800,38.5176570942921,-98.3293534116494 5.6933277332609E+017,negative,1,Late Flight,0.3573,Southwest,nusaiba,0,"@SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it",2015-02-21 19:08:05 -0800,54.2147971227063,-102.328659998325 5.69332471193596E+017,negative,1,Lost Luggage,0.6372,Southwest,scoobydoo9749,0,@SouthwestAir no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.,2015-02-21 19:06:53 -0800,36.6364792196861,-98.4738733730567 5.69332442194178E+017,negative,1,Cancelled Flight,1,Southwest,Tom_Fili,2,@SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways,2015-02-21 19:06:46 -0800,34.0660928263109,-105.256100593063 5.69332152065593E+017,positive,1,,,Southwest,claywhittington,0,@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!,2015-02-21 19:05:37 -0800,35.304990310075,-100.65241105581 5.69330414193484E+017,positive,0.6753,,,Southwest,ke_gluth,0,@SouthwestAir male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise 👍 Had the best experience with him,2015-02-21 18:58:43 -0800,42.8319874727527,-103.554756875863 5.69329014826865E+017,negative,1,Cancelled Flight,1,Southwest,bradtronic,0,@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?,2015-02-21 18:53:09 -0800,34.1940204207031,-109.250736835444 5.69324719993827E+017,negative,0.6966,Lost Luggage,0.6966,Southwest,asreese,0,@SouthwestAir you have no baggage tracking system?,2015-02-21 18:36:05 -0800,34.4890225564891,-98.5494287138642 5.69324035835711E+017,positive,0.6972,,,Southwest,AStempleimages,0,@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF,2015-02-21 18:33:22 -0800,44.9533116080285,-103.934685770787 5.69323555365753E+017,negative,1,Late Flight,0.6327,Southwest,scoobydoo9749,0,@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.,2015-02-21 18:31:27 -0800,40.6843461104966,-98.5507522215442 5.69321988591907E+017,negative,1,Cancelled Flight,0.3453,Southwest,scoobydoo9749,0,"@SouthwestAir coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare!",2015-02-21 18:25:14 -0800,33.3496252735685,-99.1156500511326 5.69320844503228E+017,negative,1,Lost Luggage,0.6484,Southwest,scoobydoo9749,0,@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme,2015-02-21 18:20:41 -0800,34.0144370906085,-101.186244628255 5.69318991224803E+017,neutral,1,,,Southwest,NmJean05,0,@SouthwestAir I am just wondering when are you going to open up fares for November?,2015-02-21 18:13:19 -0800,39.1349149331867,-102.21164091154 5.69318905476477E+017,neutral,1,,,Southwest,scoobydoo9749,0,@SouthwestAir 20 passengers on this plane. I should've just grabbed my baggage and gave it its own seat.,2015-02-21 18:12:59 -0800,42.8519915163474,-94.0962109088617 5.69318043702178E+017,negative,0.6552,Cancelled Flight,0.6552,Southwest,taylor_nacci,0,@SouthwestAir crazy how every airline flew out to the northeast tonight except you,2015-02-21 18:09:33 -0800,49.624284695424,-90.85730803202 5.69317747101983E+017,negative,1,Lost Luggage,0.6534,Southwest,scoobydoo9749,0,"@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all. #epitimeoffail",2015-02-21 18:08:22 -0800,47.6790153972536,-94.9337807216493 5.69316487447622E+017,positive,1,,,Southwest,WOOKesq,0,@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise,2015-02-21 18:03:22 -0800,50.6816697739204,-100.896320162109 5.69316220551373E+017,negative,0.6725,Can't Tell,0.3493,Southwest,CandiceThurrott,0,@SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!,2015-02-21 18:02:19 -0800,38.9021663470025,-98.1175377812243 5.69314535103984E+017,negative,1,Lost Luggage,0.6771,Southwest,scoobydoo9749,0,@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious,2015-02-21 17:55:37 -0800,46.694018650552,-100.090176411883 5.69313760864633E+017,neutral,0.6459,,0,Southwest,BK_ATX15,0,@SouthwestAir How do I retroactively add previous flights/miles/points to current rapid rewards balance?,2015-02-21 17:52:32 -0800,37.4778083970678,-91.9841305130446 5.69313734566547E+017,neutral,1,,,Southwest,WOOKesq,0,@SouthwestAir sending now via dm,2015-02-21 17:52:26 -0800,49.0385309574633,-109.681510148144 5.69312734896136E+017,positive,0.668,,0,Southwest,Sluggohill,0,@SouthwestAir Thanks for making good on @PoteetTJ 's Cancelled Flightled flight.,2015-02-21 17:48:27 -0800,45.7931147137595,-103.700852305501 5.69312688272052E+017,positive,0.6526,,,Southwest,reiokam,0,@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?,2015-02-21 17:48:16 -0800,40.117174780006,-102.664604726102 5.69311935835062E+017,neutral,1,,,Southwest,kolak_jason,0,@SouthwestAir quick question: let's say I book a flight (I did so) and you then drop the price. Do I get the cheaper rate?,2015-02-21 17:45:17 -0800,48.3525565805866,-100.158760248961 5.69311644934808E+017,negative,0.6939,Customer Service Issue,0.3776,Southwest,DCBjr21,0,@SouthwestAir How many trees have to die before you stop trying to sell us a credit card? #OptOut http://t.co/CXrZhcdTVz,2015-02-21 17:44:08 -0800,38.6117055495058,-97.7383777784302 5.69311482950898E+017,negative,1,Lost Luggage,1,Southwest,scoobydoo9749,0,@SouthwestAir bags fly free..just not to where you're going.,2015-02-21 17:43:29 -0800,38.3565838507751,-97.8391008145345 5.69310885191287E+017,negative,1,Lost Luggage,0.3824,Southwest,scoobydoo9749,0,@SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?!,2015-02-21 17:41:06 -0800,38.8358605003519,-102.024620048954 5.69310448300003E+017,negative,1,Can't Tell,0.6878,Southwest,ASheldDPT,0,"@SouthwestAir Disappointed in the FAA ""regulation"" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited",2015-02-21 17:39:22 -0800,38.077387543561,-108.106785037833 5.69309777567875E+017,positive,1,,,Southwest,PeteGiovine,0,@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA,2015-02-21 17:36:42 -0800,32.8048367549507,-102.203452234066 5.69308881438052E+017,negative,0.6695,Can't Tell,0.3541,Southwest,scoobydoo9749,0,@SouthwestAir Am I flying on Spirit air?,2015-02-21 17:33:09 -0800,34.7792413678815,-99.5315128083531 5.69308552671707E+017,negative,1,Lost Luggage,1,Southwest,scoobydoo9749,0,"@SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable.",2015-02-21 17:31:50 -0800,40.1229324904744,-100.810209271572 5.6930652415531E+017,positive,0.6768,,0,Southwest,kolak_jason,0,"@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh.",2015-02-21 17:23:47 -0800,42.6201416177736,-94.5135393578185 5.693053110074E+017,negative,1,Lost Luggage,0.6768,Southwest,_crazdan,0,@SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on,2015-02-21 17:18:57 -0800,41.5331911229142,-100.35343741234 5.69304845091525E+017,neutral,0.6738,,,Southwest,Sluggohill,0,@SouthwestAir Just sent DM with confirmation number and passenger name on SWA 3104 MCO->CMH,2015-02-21 17:17:06 -0800,42.2996232332191,-105.181145251949 5.69304533140185E+017,negative,1,Can't Tell,0.6711,Southwest,VinceEgan,0,@SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website?,2015-02-21 17:15:52 -0800,32.3873549540398,-96.6480008260772 5.69302780013355E+017,negative,1,Cancelled Flight,0.6591,Southwest,Sluggohill,0,@SouthwestAir @PoteetTJ had to fly @Delta MCO->CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help.,2015-02-21 17:08:54 -0800,36.5362603476406,-105.12249020436 5.69301668904329E+017,negative,1,Can't Tell,1,Southwest,Laughable_con,0,@SouthwestAir you are the worst airline. Congrats!!,2015-02-21 17:04:29 -0800,43.8637043582731,-105.405235090182 5.69301386262745E+017,neutral,1,,,Southwest,dcoadavon,0,"@SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon",2015-02-21 17:03:22 -0800,38.355338716604,-95.8919571802321 5.69301244948324E+017,positive,0.6622,,,Southwest,scpetrel,0,@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!,2015-02-21 17:02:48 -0800,41.8622189056275,-107.341598303049 5.69296792426295E+017,negative,1,Late Flight,1,Southwest,bsjuts,0,@SouthwestAir now our pilots timed out...#getmeoutofhere,2015-02-21 16:45:06 -0800,34.6380041609607,-99.4745524131274 5.69296707982221E+017,positive,1,,,Southwest,FullMetalRock,0,@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ,2015-02-21 16:44:46 -0800,41.1886208187342,-100.565890207862 5.69293537864499E+017,negative,1,Can't Tell,1,Southwest,Tom_Fili,2,@SouthwestAir my rating for Southwest -9 on s scale of 1 to 10,2015-02-21 16:32:11 -0800,37.8882454592854,-100.857606433416 5.6929349996895E+017,negative,1,Customer Service Issue,1,Southwest,BigSho31,0,@SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP,2015-02-21 16:32:02 -0800,35.7290689923963,-111.268342028058 5.69292859909673E+017,positive,0.6519,,0,Southwest,puertotexan,0,@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!,2015-02-21 16:29:29 -0800,41.8497669047448,-100.630103973174 5.69292280000963E+017,negative,1,longlines,0.3441,Southwest,Murocker,0,@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#,2015-02-21 16:27:11 -0800,40.0070463917085,-101.359279517139 5.6929206898151E+017,negative,1,Bad Flight,0.3763,Southwest,blindref19,0,@SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow.,2015-02-21 16:26:20 -0800,43.9001131157498,-107.386869825629 5.69291509305971E+017,negative,1,Bad Flight,0.6667,Southwest,DrShelleySFF,0,"@SouthwestAir went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS!",2015-02-21 16:24:07 -0800,43.0268330986957,-97.9322401261782 5.69288530419175E+017,negative,1,Customer Service Issue,0.3363,Southwest,mollywynne,0,@SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl out✈️📱,2015-02-21 16:12:17 -0800,35.9948430283306,-99.9574752252128 5.69288268530917E+017,negative,1,Customer Service Issue,0.6989,Southwest,AhamayIkuzus,0,@SouthwestAir yep after two hours and thirty minutes,2015-02-21 16:11:14 -0800,43.3214454593899,-101.122101030201 5.69288008144331E+017,negative,1,Customer Service Issue,0.6813,Southwest,Murocker,0,@SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun,2015-02-21 16:10:12 -0800,37.2949852082845,-104.149142677047 5.6928689740467E+017,negative,1,Customer Service Issue,0.6821,Southwest,cleordz,0,.@SouthwestAir I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞,2015-02-21 16:05:47 -0800,46.309221736858,-97.5804498274363 5.69285269981168E+017,negative,1,Lost Luggage,1,Southwest,JeremyLittau,0,@SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high,2015-02-21 15:59:19 -0800,38.435378774782,-100.379377683459 5.69285184605987E+017,negative,1,Customer Service Issue,1,Southwest,sailorchick9705,0,@SouthwestAir I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually.,2015-02-21 15:58:59 -0800,49.2352087833855,-101.687270747792 5.69282844155126E+017,negative,1,Lost Luggage,1,Southwest,walmartpimp19,0,@SouthwestAir I'm here @ChicagoMidway airport. I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing. #Very mad customer,2015-02-21 15:49:41 -0800,41.7690377082897,-96.2481968537084 5.69282410170315E+017,negative,1,Cancelled Flight,1,Southwest,jewboy__Q,0,@SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam,2015-02-21 15:47:57 -0800,39.7089172617603,-99.8502278045589 5.69282355904549E+017,negative,1,Customer Service Issue,1,Southwest,ChristineFlores,0,@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.,2015-02-21 15:47:45 -0800,43.4914469772968,-97.7289468794615 5.69279532261204E+017,neutral,1,,,Southwest,jamescalderwood,0,@SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM,2015-02-21 15:36:31 -0800,36.0930529565318,-94.3649164407963 5.69277813280416E+017,negative,1,Cancelled Flight,0.3453,Southwest,stormecharette,0,@SouthwestAir had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment.,2015-02-21 15:29:42 -0800,42.2739558556371,-98.8220751847264 5.69277512892551E+017,positive,1,,,Southwest,goodchrism,0,@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.,2015-02-21 15:28:30 -0800,45.2387007450001,-102.026746311072 5.69276864260256E+017,negative,1,Bad Flight,0.365,Southwest,gokben,0,@SouthwestAir please refund my ticket. What a terrible experience. #southwestfail,2015-02-21 15:25:55 -0800,47.8698211458859,-95.9843268631395 5.69276734798893E+017,positive,0.6813,,,Southwest,SdubKatz,0,"@SouthwestAir three cheers to your Denver staff. Don't know if we will get out but they're keeping us smiling. http://t.co/RX8z53M7yy",2015-02-21 15:25:24 -0800,34.2112566432182,-106.10729201767 5.69276042491212E+017,negative,1,Customer Service Issue,0.6656,Southwest,TiscarenoMark,0,@SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked. That would have been better info than advise 2 call,2015-02-21 15:22:39 -0800,37.8357210954225,-93.1508342722233 5.6927524972587E+017,negative,1,Lost Luggage,1,Southwest,goodchrism,0,@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love,2015-02-21 15:19:30 -0800,45.247565667974,-108.671806460395 5.69274600196076E+017,negative,1,Late Flight,0.607,Southwest,AzeenaW,0,@SouthwestAir breaking my heart at BWI 9 hrs @business,2015-02-21 15:16:55 -0800,41.2698241092441,-109.105122001073 5.69273769652576E+017,negative,1,Customer Service Issue,1,Southwest,ChristineFlores,0,"@SouthwestAir Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me.",2015-02-21 15:13:37 -0800,35.1809579907035,-92.5533901723477 5.69273733334078E+017,negative,1,Customer Service Issue,0.7715,Southwest,nealmo,0,"@SouthwestAir also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?",2015-02-21 15:13:29 -0800,39.1849504008792,-103.772252868717 5.69273409252827E+017,negative,1,Lost Luggage,1,Southwest,nealmo,0,@SouthwestAir 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?,2015-02-21 15:12:12 -0800,44.6129499327492,-102.213310553883 5.69273375954244E+017,negative,1,Cancelled Flight,0.6523,Southwest,like_a_toaster,0,@SouthwestAir I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat & sun :(,2015-02-21 15:12:04 -0800,37.9445682292095,-92.9067861319779 5.69273230579478E+017,positive,1,,,Southwest,TimothyJWMusic,0,@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter,2015-02-21 15:11:29 -0800,38.8424507439273,-96.0490059457542 5.69271529386746E+017,negative,1,Can't Tell,0.3466,Southwest,Nicks_Ellas,0,@SouthwestAir well I'm not sure what there is you can do. The bad experience had already been had,2015-02-21 15:04:43 -0800,46.4802062385813,-105.294074178412 5.69269761240011E+017,neutral,1,,,Southwest,AscendUTD,0,"@SouthwestAir is now recruiting for Fall 15, Spring 16 Internships. 2/23/15, 5- 6pm @JindalCMC Davidson Auditorium(1.118) #JSOM #UTDallas",2015-02-21 14:57:42 -0800,42.0297011591397,-101.712445708786 5.69268243854193E+017,negative,1,Cancelled Flight,0.6468,Southwest,LWills305,0,@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home,2015-02-21 14:51:40 -0800,36.8489316436144,-103.130774337473 5.69267194028298E+017,negative,1,Customer Service Issue,1,Southwest,ChristineFlores,0,"@SouthwestAir AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame",2015-02-21 14:47:30 -0800,43.2341180891335,-102.977796339466 5.69266206596735E+017,positive,1,,,Southwest,LRBurbs,0,@SouthwestAir replacing @vitaminwater with beer! Bravo!👏👏 Cheers! 🍻🍻 @Leinenkugels @DosEquis @FatTire,2015-02-21 14:43:34 -0800,34.3955957744366,-99.4435022080719 5.6926432818618E+017,negative,1,Cancelled Flight,0.6715,Southwest,amy_ginsburg,0,@SouthwestAir reservation (FEHQNE) 21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please.,2015-02-21 14:36:06 -0800,35.5154750661368,-110.436958450491 5.69264118219215E+017,negative,1,Late Flight,1,Southwest,chuxtina,0,@SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights,2015-02-21 14:35:16 -0800,38.0648073552033,-99.2541770805651 5.69263177784906E+017,positive,0.6421,,,Southwest,Punkasswill,0,@SouthwestAir i hope i can be apart of the team with this job opening!,2015-02-21 14:31:32 -0800,35.7864716506816,-102.559603475357 5.69262517333197E+017,negative,0.7036,Customer Service Issue,0.7036,Southwest,scunning16,0,@SouthwestAir yes. Hung up and called a different number.,2015-02-21 14:28:55 -0800,38.729946155461,-100.035345766589 5.69262088008417E+017,negative,0.6989,longlines,0.3548,Southwest,sfmurray1950,0,@SouthwestAir Flight 2646. Four hours in the plane on the ground at BWI.,2015-02-21 14:27:12 -0800,43.8164967002961,-100.963156495236 5.69262065988309E+017,neutral,0.6721,,0,Southwest,clchev,0,@SouthwestAir How can you get your TSA traveler ID added to your boarding pass? Why would it not be included as TSA precheck? Flying tomorro,2015-02-21 14:27:07 -0800,41.3149106121737,-101.877142881039 5.69261068050141E+017,negative,0.6966,Late Flight,0.6966,Southwest,desh9583,0,"@SouthwestAir - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx",2015-02-21 14:23:09 -0800,42.826672314009,-102.315289560374 5.6926105392792E+017,negative,1,Customer Service Issue,0.6574,Southwest,LWills305,0,@SouthwestAir Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago & didn't tell me. Now I'm stuck in Tampa.,2015-02-21 14:23:06 -0800,44.7218803815533,-106.198988350811 5.6926046260657E+017,neutral,1,,,Southwest,jvancequ,0,@SouthwestAir i like to see if i can change flight plz help thx,2015-02-21 14:20:45 -0800,42.2573588037761,-96.4512579704229 5.69260280687006E+017,negative,1,Cancelled Flight,1,Southwest,jvancequ,0,@SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.,2015-02-21 14:20:01 -0800,43.165488986875,-97.2290693787764 5.69259858882662E+017,negative,1,Cancelled Flight,1,Southwest,juicereddi,0,@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH??,2015-02-21 14:18:21 -0800,40.6633254112744,-98.6698296730977 5.69259645019275E+017,negative,1,Can't Tell,0.6448,Southwest,duhhhLilah,0,@SouthwestAir why are you literally the worst?,2015-02-21 14:17:30 -0800,36.5418029224695,-109.136457748786 5.69259613041898E+017,negative,0.6526,Flight Booking Problems,0.6526,Southwest,duhhhLilah,0,@SouthwestAir why can't i reschedule my flight online?,2015-02-21 14:17:22 -0800,39.878891792817,-94.5581273513786 5.69259515398504E+017,negative,1,Customer Service Issue,1,Southwest,duhhhLilah,0,"@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it",2015-02-21 14:16:59 -0800,30.2626350086781,-96.6154865446148 5.69259404589191E+017,negative,1,Customer Service Issue,1,Southwest,duhhhLilah,0,@SouthwestAir please please please answer the phone. . .,2015-02-21 14:16:33 -0800,39.0914363953852,-90.5451321718588 5.69259333197931E+017,negative,1,Customer Service Issue,1,Southwest,duhhhLilah,0,@SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying,2015-02-21 14:16:16 -0800,41.9220377375873,-95.0629163006091 5.69259238989689E+017,negative,1,Late Flight,0.3488,Southwest,desh9583,0,@SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair,2015-02-21 14:15:53 -0800,40.3372475904757,-97.9355767037976 5.69259056017179E+017,negative,1,Late Flight,0.6543,Southwest,annemoriarity,0,"@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight 👎",2015-02-21 14:15:09 -0800,34.0747975196689,-105.177253058159 5.69258359670645E+017,negative,1,Can't Tell,1,Southwest,scoobydoo9749,0,@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown,2015-02-21 14:12:23 -0800,45.4723877274721,-101.022262053881 5.69258009320419E+017,negative,1,Can't Tell,0.6591,Southwest,MyGuitarSS,0,"@SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! 😞😡 flight #4229",2015-02-21 14:11:00 -0800,39.6112620278407,-90.6785438513621 5.69257918815539E+017,negative,1,Customer Service Issue,0.656,Southwest,Shugnussy,0,"@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?",2015-02-21 14:10:38 -0800,44.9150141389745,-101.646868392216 5.6925762671589E+017,positive,1,,,Southwest,suezquesteen,0,"@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks. Thanks!",2015-02-21 14:09:29 -0800,47.8648416815798,-96.5646660662924 5.69256107186782E+017,neutral,0.3754,,0,Southwest,scoobydoo9749,0,@SouthwestAir but if my bag makes it with me to Greenville tonight then all is forgiven. #HighHopes,2015-02-21 14:03:26 -0800,41.7280469868068,-107.227107220686 5.69255845394952E+017,negative,0.6198,longlines,0.3265,Southwest,Shugnussy,0,@SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.,2015-02-21 14:02:24 -0800,43.096149187726,-105.862296603651 5.69255493610443E+017,negative,1,Customer Service Issue,0.355,Southwest,VenessaFaith,0,@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint,2015-02-21 14:01:00 -0800,42.3905750029399,-98.0246682707996 5.6925528027537E+017,negative,1,Customer Service Issue,1,Southwest,coreysexson,0,@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?,2015-02-21 14:00:09 -0800,38.812060334276,-96.0962059465017 5.6925433172514E+017,neutral,0.6733,,,Southwest,dragons_arelife,0,"@SouthwestAir hey southwest! Can I see @Imaginedragons in Atlanta? My friend has never been there, loves them, and he is from Taiwan!",2015-02-21 13:56:23 -0800,39.6424253605774,-110.256766301453 5.69254020457636E+017,negative,1,Lost Luggage,1,Southwest,scoobydoo9749,0,@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.,2015-02-21 13:55:09 -0800,45.6840239236302,-101.564952268579 5.69252529596297E+017,negative,1,Customer Service Issue,0.6822,Southwest,abbeymcole,0,@SouthwestAir officially on hold for 2 hours!,2015-02-21 13:49:13 -0800,34.2243290994181,-90.5380543527178 5.69251768770503E+017,negative,0.6906,Can't Tell,0.3457,Southwest,tlwbarnett,0,@SouthwestAir not letting me DM. # is FSZ4YO,2015-02-21 13:46:12 -0800,42.1671137256701,-109.900923846477 5.69250912784519E+017,negative,1,Cancelled Flight,1,Southwest,Tom_Fili,2,@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with,2015-02-21 13:42:48 -0800,37.9174979285808,-98.6872470864882 5.69250842894733E+017,negative,1,Cancelled Flight,0.6652,Southwest,darreneyster,0,@SouthwestAir we were rebooked on the 5:05 out of MDW. Some drink coupons could help!,2015-02-21 13:42:31 -0800,38.218807479203,-94.3727635804266 5.69250176369471E+017,negative,1,Customer Service Issue,0.6566,Southwest,tlwbarnett,0,"@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF",2015-02-21 13:39:52 -0800,45.886890850714,-106.243845132239 5.69250085516681E+017,neutral,1,,,Southwest,mcleanrs,0,"@SouthwestAir I know where that is! Alas I live far, far away now. #Books",2015-02-21 13:39:31 -0800,33.3873023764636,-105.517731344272 5.69248904866337E+017,negative,1,Cancelled Flight,1,Southwest,Tom_Fili,2,@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW.,2015-02-21 13:34:49 -0800,34.9551069724723,-102.457943283186 5.69248702092542E+017,negative,1,Customer Service Issue,1,Southwest,jamiemager,0,@SouthwestAir could you add me to that list? Been on hold for an hour 15,2015-02-21 13:34:01 -0800,46.2845746852629,-96.6390132282648 5.69248055817404E+017,negative,1,Cancelled Flight,1,Southwest,abbeymcole,0,@SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights?????,2015-02-21 13:31:27 -0800,44.3153633865388,-101.285884395571 5.69247724496822E+017,negative,1,Customer Service Issue,1,Southwest,TheWaynePyle,0,@SouthwestAir has the absolute worst customer service when trying to reach them by phone.,2015-02-21 13:30:08 -0800,42.2508335163115,-104.120185406114 5.69247351392616E+017,negative,1,Late Flight,0.6236,Southwest,heroestoheroes,0,@SouthwestAir on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am?,2015-02-21 13:28:39 -0800,37.6157576450061,-102.107106005318 5.69245091602125E+017,negative,1,Customer Service Issue,1,Southwest,BrysonJennings,0,"@SouthwestAir coming up on 2hrs on, still haven't spoken to a rep",2015-02-21 13:19:40 -0800,41.0486055643897,-103.095705291309 5.69244182155534E+017,negative,1,Cancelled Flight,1,Southwest,SenseofFamily,0,@SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook?,2015-02-21 13:16:03 -0800,42.0721915996001,-93.7850266777384 5.69243229138203E+017,negative,0.6334,Cancelled Flight,0.6334,Southwest,hoffmanrich,0,@SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?,2015-02-21 13:12:16 -0800,37.8095467905068,-102.42828868746 5.69242876909109E+017,negative,1,Customer Service Issue,0.678,Southwest,jamiemager,0,@SouthwestAir is Flight 3113 OMA>DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages,2015-02-21 13:10:52 -0800,44.298402560581,-103.407638444048 5.69242798953595E+017,negative,1,Cancelled Flight,1,Southwest,inspiration4ppl,0,@SouthwestAir Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me,2015-02-21 13:10:33 -0800,44.445737670638,-102.197502992545 5.6924271575978E+017,negative,1,Late Flight,0.6605,Southwest,tbuccheri,0,"@SouthwestAir, sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing..",2015-02-21 13:10:14 -0800,45.6247917423628,-100.483217184505 5.69242689348071E+017,negative,1,Customer Service Issue,0.6912,Southwest,RyanDuncanPT,0,".@SouthwestAir Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive",2015-02-21 13:10:07 -0800,36.1915174526522,-103.703026648999 5.6924266595661E+017,negative,1,Customer Service Issue,0.7158,Southwest,Lozano_dc,0,@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife,2015-02-21 13:10:02 -0800,42.0294091007008,-99.7343218675477 5.69239823820706E+017,negative,1,Customer Service Issue,1,Southwest,heroestoheroes,0,@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond,2015-02-21 12:58:44 -0800,41.3889667022011,-100.117879053544 5.69238014418944E+017,negative,1,Late Flight,1,Southwest,AugmentReality_,0,@SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it,2015-02-21 12:51:33 -0800,36.6791211917221,-101.58045899314 5.6923771301623E+017,negative,0.6436,Late Flight,0.6436,Southwest,heroestoheroes,0,@SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help!,2015-02-21 12:50:21 -0800,37.5370226092566,-103.809284287068 5.69236557367939E+017,positive,1,,,Southwest,polaroiddragons,1,@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing💖 #DestinationDragons,2015-02-21 12:45:45 -0800,37.7318795398812,-109.670820475986 5.69235727558447E+017,negative,1,Cancelled Flight,0.6569,Southwest,AmberCraig,0,@SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour!,2015-02-21 12:42:27 -0800,51.8306033357327,-104.81985873381 5.69235155061228E+017,negative,1,Late Flight,0.6327,Southwest,bsjuts,0,"@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA.",2015-02-21 12:40:11 -0800,39.953876451536,-89.0687997749609 5.69234924785414E+017,negative,1,Customer Service Issue,1,Southwest,bokkagroup,0,"@SouthwestAir @CallMeStanley7 And bring back the ""Agent will call you back..."" feature. Why was that ever discontinued???",2015-02-21 12:39:16 -0800,27.6771113828953,-102.88131392431 5.69234280632754E+017,positive,0.6429,,,Southwest,DrMikeDevlin,0,"@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW",2015-02-21 12:36:43 -0800,26.5445982150004,-109.095083852271 5.69233955951481E+017,neutral,0.6576,,0,Southwest,tausdad,0,"@SouthwestAir hi, can you please tell me why today's flights from Chicago to DIA were Cancelled Flightled? Thanks!",2015-02-21 12:35:25 -0800,36.6454619618158,-101.449375830435 5.69233400592257E+017,negative,1,Customer Service Issue,0.6942,Southwest,Raymance23,0,@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?,2015-02-21 12:33:13 -0800,34.9603150052509,-104.838996065238 5.69232776454484E+017,negative,1,Cancelled Flight,1,Southwest,EflemmEric,0,"@SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP",2015-02-21 12:30:44 -0800,28.5806999940265,-106.156210536212 5.69232748663214E+017,neutral,1,,,Southwest,LIMacArthur,0,@SouthwestAir and @USAirways have Cancelled Flightled flights after 525 pm today due to winter storm. Travelers urged to contact carrier for info.,2015-02-21 12:30:37 -0800,36.2137670505999,-104.182895978509 5.69232738655412E+017,negative,1,Flight Booking Problems,0.6677,Southwest,delal,0,@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!,2015-02-21 12:30:35 -0800,31.7920308758166,-96.3636226134969 5.69231300843971E+017,negative,0.6648,Late Flight,0.3457,Southwest,hamiltos777,0,"@SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours",2015-02-21 12:24:52 -0800,36.7008432383149,-103.698292898903 5.69230652433936E+017,positive,1,,,Southwest,YahooSchwab,0,"@SouthwestAir Sent your way, thanks for the help.",2015-02-21 12:22:17 -0800,32.921481880796,-102.581055100678 5.69229483288318E+017,neutral,1,,,Southwest,Kbono91,0,@SouthwestAir Any chance there's a few seats open from DEN to DAL this afternoon?,2015-02-21 12:17:39 -0800,38.8663348017349,-107.337834175052 5.69229056362877E+017,negative,1,longlines,0.3763,Southwest,jaheard1,0,@SouthwestAir the wait for the bags is longer than the actual flight.,2015-02-21 12:15:57 -0800,46.5853451599531,-102.871723999118 5.69228870177591E+017,negative,0.6739,Cancelled Flight,0.6739,Southwest,HaleyKateB,0,"@SouthwestAir Sure was, with @Delta looks like I'll make my birthday celebration after all.",2015-02-21 12:15:13 -0800,37.0841598901052,-103.017692712556 5.69228788481069E+017,negative,1,Lost Luggage,1,Southwest,jaheard1,0,@SouthwestAir Where the heck are the bags for Chicago 408. It has been an hour,2015-02-21 12:14:53 -0800,37.3620908866983,-101.165127267422 5.69228110937203E+017,neutral,1,,,Southwest,jdbuller,0,"@SouthwestAir departing MDW it's cold 26F, windy with snow on the ground for sunny and 70F las vegas @LASairport http://t.co/2IR7ynMBdU",2015-02-21 12:12:12 -0800,36.5835844183495,-101.269909878768 5.69227063300719E+017,neutral,1,,,Southwest,jaretgordon,0,"@SouthwestAir can u follow so I can DM a confirmation number I need confirmed to Cancelled Flight? I will call to confirm Monday for refund",2015-02-21 12:08:02 -0800,41.469168530608,-87.6935040485139 5.69226723738325E+017,negative,0.6559,Can't Tell,0.3548,Southwest,jaretgordon,0,@SouthwestAir no. Told to call cust service on monday,2015-02-21 12:06:41 -0800,38.2589416556031,-100.801520727968 5.69226248393662E+017,negative,1,Customer Service Issue,0.6335,Southwest,zslick99,0,@SouthwestAir why are the ticketing lines in Las Vegas so unorganized?? Mass craziness. Half of the ticketing stations unmanned.,2015-02-21 12:04:47 -0800,40.779138757382,-103.791343771901 5.69226157901685E+017,neutral,0.6917,,0,Southwest,YahooSchwab,0,@SouthwestAir I actually could use a slight tweak to my return - not leaving here now til Monday -any way I can skip calling for that?,2015-02-21 12:04:26 -0800,43.617936777358,-96.2652367036326 5.69226128168063E+017,negative,1,Customer Service Issue,0.6737,Southwest,lynnhambutler,0,@SouthwestAir fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#. Need help.,2015-02-21 12:04:19 -0800,41.0955912803789,-95.5204326313171 5.69225563417621E+017,negative,1,Customer Service Issue,0.6478,Southwest,TrishaBug72,0,@SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?!,2015-02-21 12:02:04 -0800,33.7734614438905,-109.441107767445 5.69225489329599E+017,negative,1,Cancelled Flight,0.6882,Southwest,like_a_toaster,0,@southwestair y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow!,2015-02-21 12:01:47 -0800,37.8193119624774,-96.7113579060755 5.69225412540174E+017,neutral,0.6552,,0,Southwest,SLCVeganista,0,@SouthwestAir microsecond too Late Flight so very very sad 😂😂😂😂😂😭😭😭😭😢😢😢😢,2015-02-21 12:01:28 -0800,42.5459300763805,-101.046909753696 5.6922519638666E+017,negative,1,Customer Service Issue,0.6978,Southwest,Chris_5Thompson,0,@SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help.,2015-02-21 12:00:37 -0800,33.6192769123437,-93.82980120126 5.69225085330072E+017,neutral,1,,,Southwest,NinaDESell,0,@SouthwestAir could u put one here in Baltimore? http://t.co/vLCI2KV1IP,2015-02-21 12:00:10 -0800,42.799042096749,-107.272131068576 5.69224755426931E+017,negative,1,Customer Service Issue,1,Southwest,aroundsville,0,"@SouthwestAir very confusing to receive ""your trip is around the corner!"" email when I already Cancelled Flightled the flight",2015-02-21 11:58:52 -0800,32.6088221105103,-109.291174397312 5.6922386294193E+017,positive,0.6778,,,Southwest,SouthwestAir,7,@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!,2015-02-21 11:55:19 -0800,37.8104599726509,-103.180236058458 5.69223781593403E+017,neutral,1,,,Southwest,dillidalley,0,@SouthwestAir have five people shown up yet,2015-02-21 11:54:59 -0800,41.808708197969,-99.6111321448708 5.69223447005434E+017,positive,1,,,Southwest,Tyler226,1,@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice. #happy #customer,2015-02-21 11:53:40 -0800,43.4878037464443,-94.6528251305179 5.69222729125253E+017,neutral,0.6766,,,Southwest,KyleFogg82,0,@SouthwestAir fortunately didn't have to. The flight took off on time.,2015-02-21 11:50:48 -0800,40.0561297115634,-112.592659099743 5.69221828025168E+017,negative,1,Cancelled Flight,0.6913,Southwest,cbuswolf,0,@SouthwestAir placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do?,2015-02-21 11:47:14 -0800,32.8059654219453,-100.908730273265 5.69221337077588E+017,neutral,1,,,Southwest,nikkijbreeze,0,@SouthwestAir no thanks,2015-02-21 11:45:17 -0800,43.7133371432008,-113.764907809379 5.69221317486117E+017,negative,1,Customer Service Issue,0.6319,Southwest,emilyalester,0,@SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr,2015-02-21 11:45:12 -0800,34.9979909631964,-103.277276873968 5.69221213026972E+017,positive,1,,,Southwest,Al_Pedrique,0,@SouthwestAir That's an awesome library.,2015-02-21 11:44:47 -0800,33.0767680971507,-104.577943705811 5.69220096490484E+017,negative,1,Customer Service Issue,1,Southwest,sgodsay,0,"@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service.",2015-02-21 11:40:21 -0800,50.2734683434496,-102.526664437589 5.69219456506815E+017,negative,1,Bad Flight,0.7231,Southwest,iLoveMakados,0,@SouthwestAir horrible flight!,2015-02-21 11:37:48 -0800,36.948117063912,-107.695729512224 5.69219080080659E+017,neutral,0.6784,,,Southwest,johnpneedham,0,"@SouthwestAir flight 3899 HOU to MDW aboard a Boeing 73, boarded for an on-time 2PM departure. #WheelsUp #fb",2015-02-21 11:36:18 -0800,41.2660051200149,-93.2245130871787 5.69218789834822E+017,negative,1,longlines,1,Southwest,Coco__Bee,0,@SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek,2015-02-21 11:35:09 -0800,33.9612076742035,-94.9469390900876 5.69217012980806E+017,neutral,1,,,Southwest,joshkmm,0,@SouthwestAir Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt.,2015-02-21 11:28:06 -0800,38.3514523620047,-103.165887041646 5.69216546779705E+017,neutral,1,,,Southwest,RCAther10,0,@SouthwestAir Can I do the same thing as changing a ticket by Cancelled Flighting my current ticket & buying a replacement online?,2015-02-21 11:26:14 -0800,44.7830572112861,-103.398085095186 5.69215950597202E+017,negative,1,Customer Service Issue,0.6632,Southwest,ChiefTimFitch,0,@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.,2015-02-21 11:23:52 -0800,40.7081440404302,-99.6189260940804 5.69215124562555E+017,negative,1,Customer Service Issue,1,Southwest,RomanMedia,0,"@SouthwestAir Been on hold over 90 minutes. You can fly, but not answer the phone?",2015-02-21 11:20:35 -0800,49.7158674389689,-98.4208131256055 5.69215035089691E+017,positive,0.7158,,0,Southwest,ItsDTruth,0,@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info.,2015-02-21 11:20:14 -0800,32.9612645054938,-95.1418335779264 5.69212457706783E+017,neutral,1,,,Southwest,Dnovs,0,@SouthwestAir thanks. What's your opinion on chances of getting in okay tomorrow?,2015-02-21 11:10:00 -0800,36.320502304965,-106.148051989864 5.69212300265017E+017,negative,1,Cancelled Flight,1,Southwest,jamiemager,0,"@SouthwestAir I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot.",2015-02-21 11:09:22 -0800,39.2761240685732,-99.6150887957465 5.69211825218318E+017,negative,1,Cancelled Flight,1,Southwest,taylor_nacci,0,@SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now,2015-02-21 11:07:29 -0800,41.9281726008216,-97.4661686067415 5.69211553930744E+017,negative,1,Bad Flight,0.6801,Southwest,aluapekank,0,@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!,2015-02-21 11:06:24 -0800,38.102351411191,-108.642850520481 5.69210501059605E+017,negative,0.6793,Flight Booking Problems,0.6793,Southwest,sgodsay,0,@SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help,2015-02-21 11:02:13 -0800,37.2318515203268,-105.999397370874 5.69210406222344E+017,neutral,0.6196,,0,Southwest,Dnovs,0,@SouthwestAir flying back to Denver tomorrow. Should I rebook?,2015-02-21 11:01:50 -0800,38.9060263786345,-103.228117933796 5.69210394046276E+017,negative,0.6123,Cancelled Flight,0.6123,Southwest,bullman29,0,@SouthwestAir flight just Cancelled Flighted. Can you help me rebook?,2015-02-21 11:01:48 -0800,34.5130440759079,-98.2772270692502 5.69209306874122E+017,neutral,0.6663,,,Southwest,RCAther10,0,@SouthwestAir can you follow me so I can send the DM?,2015-02-21 10:57:28 -0800,41.4030454654013,-92.8733632268975 5.69209051260678E+017,neutral,0.676,,0,Southwest,SebastianAC,0,@SouthwestAir I never got my flight confirmation. I've been on hold for an hour and I can't get info online. What am I to do?,2015-02-21 10:56:27 -0800,38.3951707481621,-104.120839553314 5.69209016276005E+017,neutral,0.66,,0,Southwest,jaretgordon,0,@SouthwestAir follow for a DM please. Need to confirm a Cancelled Flighted reservation,2015-02-21 10:56:19 -0800,35.9138583072499,-92.266793681464 5.69208488217485E+017,negative,1,Can't Tell,0.3547,Southwest,Tweeter_mom_,0,"@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department.",2015-02-21 10:54:13 -0800,50.034078458163,-109.532176162289 5.69208317408514E+017,negative,0.6737,Customer Service Issue,0.6737,Southwest,RCAther10,0,@SouthwestAir I am trying to change a ticket for travel on Monday that cannot be changed online. Anyway faster than waiting on hold? #anhour,2015-02-21 10:53:32 -0800,52.2179622277004,-93.6021776716484 5.69208236487746E+017,negative,0.6765,Customer Service Issue,0.6765,Southwest,jaretgordon,0,@SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs,2015-02-21 10:53:13 -0800,33.1987935499025,-106.545779436866 5.69208219072991E+017,negative,0.6923,Customer Service Issue,0.6923,Southwest,Andieeejo,0,@SouthwestAir 😅 you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5,2015-02-21 10:53:09 -0800,37.5782540952484,-101.009266875882 5.6920805114565E+017,negative,1,Customer Service Issue,1,Southwest,jaretgordon,0,@SouthwestAir hire more customer service agents. And hour and a half is too long to hold,2015-02-21 10:52:29 -0800,45.6042937185284,-95.7724565468411 5.6920791225129E+017,positive,1,,,Southwest,rutty1221,0,@SouthwestAir DM sent. Thanks for the help!,2015-02-21 10:51:56 -0800,34.82928567883,-90.4553894420415 5.69207235953308E+017,negative,1,Customer Service Issue,1,Southwest,sgodsay,0,"@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed",2015-02-21 10:49:15 -0800,46.3120621733822,-106.493681773171 5.69207022597509E+017,negative,1,Cancelled Flight,0.6885,Southwest,Jason_Penix,0,"@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!",2015-02-21 10:48:24 -0800,43.6181470341352,-106.108581500474 5.69206711443182E+017,positive,1,,,Southwest,bgr1061,0,@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!,2015-02-21 10:47:10 -0800,36.3220875611279,-101.051291717352 5.69206447608877E+017,negative,0.6438,Can't Tell,0.6438,Southwest,Tweeter_mom_,0,@SouthwestAir What do you call that??!!,2015-02-21 10:46:07 -0800,38.7668766201967,-103.961976952994 5.69206387483525E+017,neutral,0.6941,,0,Southwest,stacymichael14,0,@SouthwestAir now flight is book and I have to fly standby if they will allow me to check in before the flight takes off,2015-02-21 10:45:52 -0800,37.8211586957728,-102.518017270069 5.69206183283843E+017,negative,0.65,Can't Tell,0.3609,Southwest,Tweeter_mom_,0,@SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish.,2015-02-21 10:45:04 -0800,34.9857151716937,-106.492941804914 5.69206152510226E+017,negative,1,Flight Attendant Complaints,1,Southwest,stacymichael14,0,@SouthwestAir the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry,2015-02-21 10:44:56 -0800,36.8589268064954,-97.5546277937455 5.69206071081833E+017,neutral,1,,,Southwest,__betrayal,0,@SouthwestAir can you follow and we'll proceed?,2015-02-21 10:44:37 -0800,49.4381605305625,-99.4882067346734 5.69205327465476E+017,negative,1,Flight Attendant Complaints,0.6421,Southwest,Tweeter_mom_,0,"@SouthwestAir because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it",2015-02-21 10:41:40 -0800,34.065171767941,-95.9510731712758 5.69204914649489E+017,negative,1,Can't Tell,0.3498,Southwest,Tweeter_mom_,0,@SouthwestAir Bad enough that there is no seat assigned he's seating at an exit seat and a male flight attendant removes him from there,2015-02-21 10:40:01 -0800,49.5622096154532,-95.9459653000698 5.6920469240159E+017,neutral,0.6667,,0,Southwest,__betrayal,0,"@SouthwestAir there's a current Cancelled Flightlation in Indianapolis, my girlfriend is stranded. Any ideas, or help you can provide?",2015-02-21 10:39:08 -0800,42.8995740255104,-94.9590247058106 5.69204474155282E+017,negative,0.6563,Bad Flight,0.6563,Southwest,Tweeter_mom_,0,@SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.,2015-02-21 10:38:16 -0800,40.5034918434836,-104.946964113658 5.69204038811718E+017,negative,0.7097,Customer Service Issue,0.3656,Southwest,katieaune,0,@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!,2015-02-21 10:36:32 -0800,41.2179247550413,-108.860909527519 5.69203705750237E+017,negative,1,Customer Service Issue,0.6588,Southwest,rutty1221,0,@SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?,2015-02-21 10:35:13 -0800,51.5405863846851,-91.7630567091072 5.69203468419752E+017,negative,1,Customer Service Issue,1,Southwest,ItsDTruth,0,@SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying 😔😔😔 http://t.co/t6fYyBHjhL,2015-02-21 10:34:16 -0800,39.7547161207494,-94.2874886780106 5.69202278298755E+017,negative,1,Customer Service Issue,1,Southwest,jsanner2,0,"@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem...",2015-02-21 10:29:33 -0800,44.8107632392644,-99.3773821871437 5.69202179476754E+017,negative,1,Lost Luggage,0.6452,Southwest,AyoVix,0,@SouthwestAir is really gonna hear my mouth about this bag situation.,2015-02-21 10:29:09 -0800,43.5454761491975,-105.603276024398 5.69201464658174E+017,negative,1,Customer Service Issue,0.6413,Southwest,itsEiBE,0,@SouthwestAir you guys need better communication to your customers. This is rude and unprofessional.,2015-02-21 10:26:19 -0800,44.9312414072645,-100.819467748937 5.6920093257728E+017,negative,1,Customer Service Issue,0.6792,Southwest,igdaloff,0,@SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks.,2015-02-21 10:24:12 -0800,41.0705238967991,-94.67709494908 5.69197910895813E+017,neutral,1,,,Southwest,musiccargirl14,0,@SouthwestAir any official word whether flight 3403 from BWI to Manchester is Cancelled Flightled? I've got an 8hr drive in snow if it is 😢,2015-02-21 10:12:11 -0800,38.4929116835353,-102.109511806716 5.69197350901715E+017,negative,1,Customer Service Issue,0.6693,Southwest,jmwait,0,.@SouthwestAir received an error online and have been on hold for over 1.5 hours. Completely unacceptable.,2015-02-21 10:09:58 -0800,45.1735482020017,-93.9616122899438 5.69195435736244E+017,neutral,0.6581,,,Southwest,mea80401,0,@SouthwestAir FREE Cable Out of this World Technology and a mans dream come true... FREE and PORTABLE???!!! http://t.co/Qw1til96YA,2015-02-21 10:02:21 -0800,42.9607592788499,-106.019130302319 5.69194554290774E+017,positive,1,,,Southwest,jlog211,2,@SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday,2015-02-21 09:58:51 -0800,50.1444528606432,-95.3087965918745 5.69192081618371E+017,positive,0.6495,,,Southwest,MRCSDPatrick,0,@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv,2015-02-21 09:49:01 -0800,41.7644656797153,-100.931750832074 5.6918948346941E+017,neutral,0.6559,,,Southwest,ThePeachReview,0,@SouthwestAir k thanks :),2015-02-21 09:38:42 -0800,41.4791051386924,-97.6171936644434 5.69188394716279E+017,negative,1,Customer Service Issue,0.6513,Southwest,davidgoodson71,0,@SouthwestAir when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?,2015-02-21 09:34:22 -0800,42.4488167822352,-97.0472556110939 5.69186384121954E+017,neutral,1,,,Southwest,jenicalindy,0,@SouthwestAir when does today's scavenger hunt start? I'm trying to help my little brother win! #DestinationDragons,2015-02-21 09:26:23 -0800,43.6335469664792,-97.5517985395971 5.6918617723811E+017,neutral,0.6566,,0,Southwest,davidgoodson71,0,@SouthwestAir it's never too Late Flight to do the right thing,2015-02-21 09:25:34 -0800,47.2523632650837,-104.827855319793 5.6918568426879E+017,negative,0.6696,Can't Tell,0.3571,Southwest,MateoL13,0,@SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do.,2015-02-21 09:23:36 -0800,53.3794251309051,-95.0394084386244 5.69184886424269E+017,negative,1,Cancelled Flight,1,Southwest,suezquesteen,0,@SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver.,2015-02-21 09:20:26 -0800,38.961682812975,-107.525901281165 5.69184833361936E+017,neutral,0.6843,,0,Southwest,BavarianLin,0,@SouthwestAir I DM'd you,2015-02-21 09:20:13 -0800,44.9555096006899,-102.888965446788 5.69183494259274E+017,negative,1,Customer Service Issue,1,Southwest,AnthonyLambkin,0,@SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5,2015-02-21 09:14:54 -0800,39.3937489787054,-106.845270072317 5.69183099495383E+017,negative,1,Can't Tell,0.6906,Southwest,Shivener,0,@SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline,2015-02-21 09:13:20 -0800,47.6033729048975,-106.590862929519 5.69181890998964E+017,negative,0.6403,Customer Service Issue,0.6403,Southwest,cjangla,0,@SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?,2015-02-21 09:08:32 -0800,33.893005686287,-108.565204290465 5.69181243385909E+017,negative,1,Cancelled Flight,1,Southwest,MateoL13,0,@SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled. Need to get out there ASAP.,2015-02-21 09:05:57 -0800,43.4467964505384,-103.390521994256 5.69180845594047E+017,neutral,1,,,Southwest,InuAtah,0,@SouthwestAir greetings,2015-02-21 09:04:23 -0800,40.5653525488909,-112.297930523978 5.69180541662028E+017,positive,1,,,Southwest,amyvenezia,0,@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU,2015-02-21 09:03:10 -0800,32.9291696543954,-109.860012672891 5.69180531742486E+017,negative,1,Customer Service Issue,0.6545,Southwest,Shivener,0,"@SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!",2015-02-21 09:03:08 -0800,46.3718054929369,-100.00913473376 5.69179898532762E+017,negative,1,Customer Service Issue,0.9256,Southwest,HDTeem,0,@SouthwestAir I've been on hold for over an hour and counting…just need a simple name change http://t.co/5Siczx1oez,2015-02-21 09:00:37 -0800,28.4859409187088,-103.092400798727 5.69179843247518E+017,negative,1,Lost Luggage,0.6809,Southwest,SBBurkeJewelry,0,@SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.,2015-02-21 09:00:24 -0800,35.4984341195665,-96.1606408965287 5.69179631409959E+017,negative,1,Customer Service Issue,1,Southwest,dan_humboldt,0,@SouthwestAir been on hold for over an hour to speak to a customer service rep. What the heck?? #Southwest #customerservice,2015-02-21 08:59:33 -0800,45.9479965732108,-101.437103732015 5.69176969872605E+017,negative,1,Cancelled Flight,1,Southwest,michaelroselle,0,"@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour.",2015-02-21 08:48:59 -0800,37.0023689181979,-112.482655116404 5.69176007225188E+017,negative,1,Customer Service Issue,1,Southwest,ray_ettel,0,@SouthwestAir - you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A,2015-02-21 08:45:09 -0800,37.8483482187483,-100.049635803537 5.69175548632699E+017,negative,1,Flight Booking Problems,0.6593,Southwest,kenziemarie92,0,@SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.,2015-02-21 08:43:20 -0800,47.9333152848579,-96.9316260234729 5.69175432702108E+017,positive,1,,,Southwest,vscof,0,"@SouthwestAir flight 3970, bna-rdu had the most excellent crew today",2015-02-21 08:42:52 -0800,32.4709674614646,-106.640712143476 5.69174663089287E+017,negative,0.6809,Customer Service Issue,0.6809,Southwest,SherzodGulamov,0,@SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands,2015-02-21 08:39:49 -0800,42.2529641393471,-102.491650084744 5.69173103009526E+017,positive,1,,,Southwest,cpark_stories,0,@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a,2015-02-21 08:33:37 -0800,44.4919841438982,-108.375206539646 5.69172793608278E+017,negative,1,Cancelled Flight,0.3681,Southwest,Ben_Klamka,0,@SouthwestAir I'm stuck in Fort Lauderdale.,2015-02-21 08:32:23 -0800,44.5079407543696,-104.925968723625 5.69172570932691E+017,negative,1,Customer Service Issue,0.6816,Southwest,slandail,0,"@SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?",2015-02-21 08:31:30 -0800,37.3027592037896,-102.907845120704 5.69171631756546E+017,negative,1,Customer Service Issue,1,Southwest,caesar_funch,0,@SouthwestAir I thought you guys were the best airline...I've been on hold for an hour!,2015-02-21 08:27:46 -0800,41.693492880635,-101.949900176841 5.69171003852468E+017,positive,1,,,Southwest,KyleHarward,0,@SouthwestAir @SouthwestOliver that's a great FA right there.,2015-02-21 08:25:16 -0800,45.5373266549216,-106.839757444085 5.69170590831133E+017,positive,0.6533,,0,Southwest,troyhorton,0,@SouthwestAir DM sent. Thank you.,2015-02-21 08:23:38 -0800,46.8557332484582,-101.772611299963 5.691703720185E+017,negative,0.6522,Customer Service Issue,0.6522,Southwest,xscubascottiex,0,@SouthwestAir Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement,2015-02-21 08:22:46 -0800,48.5759148731304,-104.826861471289 5.69169704805372E+017,negative,1,Customer Service Issue,1,Southwest,SherzodGulamov,0,"@SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood",2015-02-21 08:20:06 -0800,40.9054047314521,-103.264732065699 5.69168515674059E+017,negative,1,Cancelled Flight,0.6558,Southwest,CCW4253,0,"@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?",2015-02-21 08:15:23 -0800,42.8898809212787,-93.164382866484 5.69168436280099E+017,negative,1,Flight Booking Problems,0.6508,Southwest,arteriesrus,0,"@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold",2015-02-21 08:15:04 -0800,34.708791571681,-98.1128586977052 5.69168102212002E+017,neutral,1,,,Southwest,app_origins,0,@southwestair @cspkcats let us know if we can help,2015-02-21 08:13:44 -0800,50.2894435826772,-106.790252853395 5.69168016136495E+017,neutral,0.6876,,0,Southwest,SLCVeganista,0,@SouthwestAir would love Tix for Velour show-entered every contest and still haven't won :(,2015-02-21 08:13:24 -0800,42.4184081395821,-101.412166753273 5.69166753101685E+017,negative,1,Late Flight,0.6989,Southwest,gotomaio,0,@SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold. Unacceptable!,2015-02-21 08:08:23 -0800,32.4135186740699,-109.410414666463 5.69165654848205E+017,positive,1,,,Southwest,JohnDePetroshow,0,@SouthwestAir @TheEllenShow @Imaginedragons @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY,2015-02-21 08:04:01 -0800,46.6768484742771,-95.7957351469104 5.69165556722504E+017,positive,0.6395,,0,Southwest,GoKebo,0,@SouthwestAir finally through thx,2015-02-21 08:03:37 -0800,45.097984800757,-100.449773285454 5.69165378359656E+017,negative,1,Flight Booking Problems,0.3551,Southwest,jeffreyfields,0,@SouthwestAir this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight.,2015-02-21 08:02:55 -0800,40.9256130632146,-103.909632044427 5.69165227847102E+017,negative,1,Customer Service Issue,1,Southwest,BigMouthLogan,0,@SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated,2015-02-21 08:02:19 -0800,37.6756610765655,-102.789885561021 5.69165128366756E+017,negative,1,Customer Service Issue,1,Southwest,GRitchart,0,"@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?",2015-02-21 08:01:55 -0800,42.4475910843791,-111.855195107096 5.69165102307545E+017,negative,1,Customer Service Issue,0.6848,Southwest,NicolePiering,0,@SouthwestAir Can't DM you because you don't follow me.,2015-02-21 08:01:49 -0800,47.3638023508634,-98.0071653887699 5.69164886397354E+017,negative,1,Customer Service Issue,1,Southwest,troyhorton,0,@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?,2015-02-21 08:00:58 -0800,34.5907870498956,-100.8369455783 5.69164064636727E+017,negative,1,Customer Service Issue,0.6548,Southwest,NicolePiering,0,@SouthwestAir - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP!,2015-02-21 07:57:42 -0800,37.7286359739422,-93.2579107998293 5.69163696041173E+017,positive,1,,,Southwest,perkeithc,0,@SouthwestAir hello #SouthwestAir I'm happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight,2015-02-21 07:56:14 -0800,36.9784055392714,-94.7278382654227 5.69162467051475E+017,negative,1,Customer Service Issue,0.6727,Southwest,jeffreyfields,1,@SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights?,2015-02-21 07:51:21 -0800,34.5113042009033,-98.354535369733 5.6916227640361E+017,positive,1,,,Southwest,Daniel_JDixon,0,@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.,2015-02-21 07:50:35 -0800,46.0845913822986,-101.414025812527 5.69161583718474E+017,negative,1,Customer Service Issue,1,Southwest,arteriesrus,0,"@SouthwestAir customer svc worse than the #WinterWeather ! Flight Cancelled Flighted, website malfunction, on hold for >1:34. http://t.co/PgwUkrpMOx",2015-02-21 07:47:50 -0800,45.904806760452,-94.9557564989838 5.6916092496092E+017,positive,1,,,Southwest,DianeFerraro,0,@SouthwestAir flt 3867 crew #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv,2015-02-21 07:45:13 -0800,32.523814062679,-105.08274976291 5.69159814426853E+017,negative,1,Can't Tell,0.6364,Southwest,therealcab,0,@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird,2015-02-21 07:40:48 -0800,33.8093946579659,-103.815244156033 5.69159068834623E+017,positive,1,,,Southwest,da_trufOU,0,@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches,2015-02-21 07:37:51 -0800,44.1691740115129,-109.115642553913 5.69158546404864E+017,negative,1,Customer Service Issue,1,Southwest,GRitchart,1,@SouthwestAir been on hold now for 1 hour 20 minutes with cust service. Can you help?,2015-02-21 07:35:46 -0800,34.6154804628178,-105.716500767105 5.69158261301228E+017,negative,1,Lost Luggage,0.6477,Southwest,pmiwanowicz,0,@SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany,2015-02-21 07:34:38 -0800,45.210499382721,-92.8076736120978 5.69158165176164E+017,negative,1,Late Flight,1,Southwest,bsjuts,0,"@SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago.",2015-02-21 07:34:15 -0800,36.7547558562568,-100.562059060575 5.69155784988164E+017,positive,1,,,Southwest,gdcookson14,0,@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV,2015-02-21 07:24:48 -0800,44.6168812182504,-106.898938162446 5.69155666440356E+017,negative,0.6842,Late Flight,0.6842,Southwest,jaindrops,0,"@SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?",2015-02-21 07:24:19 -0800,38.1462877938379,-101.004517437756 5.69155235156857E+017,negative,1,Customer Service Issue,0.6889,Southwest,jaindrops,0,@SouthwestAir answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a @USAirways flight tmw.,2015-02-21 07:22:37 -0800,44.787828689583,-93.231849956234 5.69154652735803E+017,negative,1,Customer Service Issue,1,Southwest,GoKebo,0,@SouthwestAir on hold for over an hour twice? Terrible.,2015-02-21 07:20:18 -0800,41.1154130172072,-99.3184592187527 5.69154129362186E+017,negative,1,Cancelled Flight,1,Southwest,cwgreiner,0,@SouthwestAir my flight is Cancelled Flightled due to weather. What next ?,2015-02-21 07:18:13 -0800,40.1193353727875,-96.0218554012077 5.69153793058673E+017,negative,1,Customer Service Issue,0.6563,Southwest,sailorchick9705,0,@SouthwestAir crazy hold times today. Over an hour now. Help?,2015-02-21 07:16:53 -0800,46.3061544911419,-103.675680424484 5.69153249917452E+017,negative,1,Customer Service Issue,1,Southwest,amyvenezia,0,@SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir #BNA,2015-02-21 07:14:43 -0800,46.509580523234,-104.995914214485 5.69153098595193E+017,negative,0.6801,Cancelled Flight,0.6801,Southwest,jaindrops,0,@SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice,2015-02-21 07:14:07 -0800,41.6829062324504,-91.5189785163188 5.69153071093297E+017,neutral,0.6842,,0,Southwest,amy_ginsburg,0,@SouthwestAir How can we get refund instead of credit for flight that you Cancelled Flightled? We couldn't switch to a flight tomorrow.,2015-02-21 07:14:01 -0800,43.5722575021486,-108.586553146279 5.69152201278525E+017,negative,1,Customer Service Issue,1,Southwest,amyvenezia,0,@SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA,2015-02-21 07:10:33 -0800,44.1128025120212,-104.8339593943 5.69151232738095E+017,negative,1,Customer Service Issue,1,Southwest,AmyBFree,0,@SouthwestAir Been on hold for over an hour - any chance someone can help me on here?,2015-02-21 07:06:42 -0800,40.3154436524578,-97.9327006940117 5.69151206028931E+017,negative,1,Cancelled Flight,1,Southwest,loudgirl3611,0,@SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR,2015-02-21 07:06:36 -0800,36.9634980777114,-97.2485485770822 5.691503717062E+017,neutral,1,,,Southwest,MichaelOinJax,0,@SouthwestAir Show Jacksonville some 💝too! We want #3ticketsforJax!,2015-02-21 07:03:17 -0800,42.7480021586355,-98.0160199926011 5.6914994998988E+017,negative,1,Customer Service Issue,0.6879,Southwest,UnprovenTheory,0,@SouthwestAir Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting. #customerservice @olive201,2015-02-21 07:01:37 -0800,38.6145530159423,-102.204553432532 5.6914935880276E+017,neutral,0.6636,,0,Southwest,alee317,0,@SouthwestAir Plz consider customers you're losing to #AA for 🚫 the KC ↔️ OKC directs. #okcdirects #OKC #MCI #flights #okcprofessionals,2015-02-21 06:59:16 -0800,35.8623652658208,-105.444818149621 5.69148485519462E+017,positive,1,,,Southwest,kylemusserco,0,@SouthwestAir so glad u guys do business w/ more class than UR competitors @SpiritAirlines 😏,2015-02-21 06:55:47 -0800,42.6240227126631,-105.427550398536 5.69148114193531E+017,positive,1,,,Southwest,SuccessHorizons,0,"@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!",2015-02-21 06:54:19 -0800,48.1315565578722,-97.2088518314221 5.69146504004415E+017,negative,1,Customer Service Issue,0.6685,Southwest,DuellAram,0,"@SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty",2015-02-21 06:47:55 -0800,38.984110282302,-100.052811309696 5.69146045306794E+017,negative,1,Customer Service Issue,0.6452,Southwest,EmilySandvik,0,@SouthwestAir I've been on hold for 2 hours! When will you answer??,2015-02-21 06:46:06 -0800,38.6900838604974,-89.8112450896449 5.69143996422996E+017,negative,1,Cancelled Flight,0.6705,Southwest,prakashksinha,0,@SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?,2015-02-21 06:37:57 -0800,39.1430028341581,-104.35959161357 5.69143946930197E+017,negative,1,Cancelled Flight,1,Southwest,slimbucks23,0,@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.,2015-02-21 06:37:45 -0800,37.2956320431429,-99.0516270376262 5.69143944266834E+017,negative,1,Customer Service Issue,1,Southwest,ERMaguire,0,"@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones.",2015-02-21 06:37:45 -0800,35.3458999074577,-107.605725410586 5.69143215405675E+017,neutral,0.6609,,0,Southwest,scunning16,0,@SouthwestAir Can I book a flight on my own and get reimbursed by you?,2015-02-21 06:34:51 -0800,31.2939823058521,-102.900595248349 5.69143186439991E+017,negative,1,Customer Service Issue,1,Southwest,nelsjeff,0,"@SouthwestAir, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP?",2015-02-21 06:34:44 -0800,37.45043071591,-94.300833828657 5.69143132756914E+017,negative,1,Flight Booking Problems,1,Southwest,scunning16,0,@SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed.,2015-02-21 06:34:31 -0800,43.0030007779781,-103.755042697313 5.69140424251716E+017,negative,1,Customer Service Issue,0.6803,Southwest,AhamayIkuzus,0,@SouthwestAir been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there!,2015-02-21 06:23:45 -0800,37.8789420137409,-102.359798317016 5.69138500626293E+017,neutral,1,,,Southwest,dtinnel,0,@SouthwestAir Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL,2015-02-21 06:16:07 -0800,29.2301509748228,-94.0988392551972 5.69134718396052E+017,positive,1,,,Southwest,allie_kaji621,0,@SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2,2015-02-21 06:01:05 -0800,38.9909437925589,-103.486960369156 5.69133987668623E+017,negative,1,Customer Service Issue,1,Southwest,aoofori,0,@SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon.,2015-02-21 05:58:11 -0800,38.805004306513,-102.315071866582 5.69132950006186E+017,negative,1,Customer Service Issue,1,Southwest,dizzleforizzle,0,@SouthwestAir 40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http://t.co/iWoiGRLHXb,2015-02-21 05:54:03 -0800,43.0864087814265,-106.330364667742 5.69132310110589E+017,neutral,1,,,Southwest,DontenPhoto,0,@SouthwestAir Flight 4315 (N231WN) taxis at @FlyTPA prior to flight to @Fly_Nashville http://t.co/IDRa8keNoH,2015-02-21 05:51:31 -0800,45.9311532734593,-104.131952180173 5.69130625053155E+017,negative,1,Customer Service Issue,0.6828,Southwest,Chris44j,0,@SouthwestAir at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous,2015-02-21 05:44:49 -0800,42.6433549962206,-107.205499402385 5.69129049861304E+017,negative,1,Cancelled Flight,1,Southwest,DuellAram,0,@SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline?,2015-02-21 05:38:34 -0800,38.4387664844222,-110.573640633771 5.69127429702349E+017,negative,1,Cancelled Flight,0.6333,Southwest,dizzleforizzle,0,@SouthwestAir Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService,2015-02-21 05:32:07 -0800,33.0829205363626,-102.351622806427 5.69126026938335E+017,negative,1,Customer Service Issue,1,Southwest,gabb_b,0,@SouthwestAir I'm going to need you to answer your phones. Being on hold for an hour isn't okay.,2015-02-21 05:26:33 -0800,38.9868586762766,-106.050018273809 5.69124760224813E+017,negative,1,Customer Service Issue,0.6787,Southwest,jaretgordon,0,@SouthwestAir almost an hour on hold for swa is inexcusable #hiremorepeople,2015-02-21 05:21:31 -0800,49.778977494852,-94.0496966462846 5.69124416891818E+017,positive,1,,,Southwest,chelseamcwillie,0,@SouthwestAir is my favorite airline! I can't wait to book my flight to New Orleans for my trip in April!! :) :),2015-02-21 05:20:09 -0800,46.6605742504371,-97.3815175362089 5.69115621213884E+017,negative,0.6712,Customer Service Issue,0.6712,Southwest,CallMeStanley7,0,@SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!,2015-02-21 04:45:12 -0800,31.1945493457405,-94.1248263772787 5.69111291454841E+017,negative,1,Cancelled Flight,0.6883,Southwest,HaleyKateB,0,"@SouthwestAir Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice",2015-02-21 04:28:00 -0800,28.7063671673435,-106.141890990264 5.69110078403551E+017,negative,1,Customer Service Issue,1,Southwest,SecularBoston,0,"@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook",2015-02-21 04:23:10 -0800,39.4947239716405,-103.818094113847 5.69108013547688E+017,positive,1,,,Southwest,Tyler_Stotts,0,@SouthwestAir loving the boarding to go to Chicago #KeepItMovin',2015-02-21 04:14:58 -0800,32.8309862161361,-101.220093973446 5.69104886119297E+017,neutral,0.6269,,,Southwest,MichelleMSmart,0,@SouthwestAir flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!! Jack says hi! http://t.co/BHOOiyT6ZQ,2015-02-21 04:02:32 -0800,43.3500532588268,-99.3555597891166 5.691004900275E+017,negative,1,Cancelled Flight,1,Southwest,gabb_b,0,@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.,2015-02-21 03:45:04 -0800,31.2764122013931,-96.8128278180747 5.69099306147455E+017,negative,0.6789,Customer Service Issue,0.36,Southwest,RawTravelTV,0,@SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love,2015-02-21 03:40:22 -0800,37.2029626984348,-100.779779625524 5.69096233232548E+017,negative,1,Customer Service Issue,0.7057,Southwest,jsanner2,0,@SouthwestAir On hold for two hours and it timed-out on me. Great system you got there.,2015-02-21 03:28:09 -0800,48.5335420726379,-94.582295846621 5.69089388350738E+017,negative,0.6485,Can't Tell,0.6485,Southwest,svenki,0,@SouthwestAir rocks - @AmericanAir horror,2015-02-21 03:00:58 -0800,43.9673438402203,-105.072413785598 5.69086048388538E+017,negative,1,Customer Service Issue,0.6566,Southwest,jsanner2,0,@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...,2015-02-21 02:47:41 -0800,35.4653343175205,-93.5901345599685 5.69085417045144E+017,negative,0.6704,Customer Service Issue,0.6704,Southwest,Shugnussy,0,@SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT,2015-02-21 02:45:11 -0800,45.571398067408,-98.1567250504157 5.69084344930677E+017,neutral,1,,,Southwest,Immafun12,0,@SouthwestAir @Imaginedragons #DestinationDragons Scavenger Hunt rules: http://t.co/vHgkiTzSaw,2015-02-21 02:40:55 -0800,32.0478301706436,-100.63736685304 5.69078309033804E+017,negative,0.663,Flight Booking Problems,0.3587,Southwest,KyleFogg82,0,"@SouthwestAir app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2",2015-02-21 02:16:56 -0800,48.5125210437458,-93.5209849705558 5.69076249487925E+017,negative,1,Customer Service Issue,0.6733,Southwest,BourbonBanter,0,@SouthwestAir I need your help but no one will pick up the phone.,2015-02-21 02:08:45 -0800,37.1260410052369,-99.7664197776625 5.69075205106229E+017,negative,1,Customer Service Issue,1,Southwest,MikeGarrettSTL,0,@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...,2015-02-21 02:04:36 -0800,35.3372702385193,-106.219835860179 5.69071393356288E+017,neutral,0.6818,,0,Southwest,theycallme_HH,0,@SouthwestAir we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG,2015-02-21 01:49:27 -0800,34.7666603147523,-92.6479538541068 5.69069311962133E+017,negative,0.6678,Can't Tell,0.3532,Southwest,EveryonegoesIMD,0,@SouthwestAir were you handing out tickets while I was sleep ?,2015-02-21 01:41:11 -0800,37.8634032293576,-99.2112855330602 5.69030858759213E+017,neutral,0.6995,,0,Southwest,215strongbul,0,@SouthwestAir DAL is due for sleet Sun. eve-didn't see it listed for cities that can re-book? Fly to DCA at 8:10,2015-02-20 23:08:23 -0800,35.9698359991759,-94.3904659747706 5.6903046376065E+017,positive,1,,,Southwest,BelovedDavida,0,@SouthwestAir had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! 😜😂 thanks,2015-02-20 23:06:49 -0800,41.8179666821486,-91.7606041714951 5.69025555343008E+017,negative,1,Customer Service Issue,0.6818,Southwest,courtneywalker,0,"@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?",2015-02-20 22:47:19 -0800,39.5596865170997,-98.3137977196889 5.69022042349052E+017,neutral,0.6967,,0,Southwest,Kayyyyy_Jo,0,@SouthwestAir absolutely required? Are the flights going to be 100% Cancelled Flighted?,2015-02-20 22:33:21 -0800,34.2612979252083,-102.639531313918 5.69021943828984E+017,neutral,1,,,Southwest,Kayyyyy_Jo,0,@SouthwestAir I have a flight on Sunday the 22nd to Columbus from Denver. I just got a travel alert on my southwest app. Is the rescheduling,2015-02-20 22:32:57 -0800,39.7895392714414,-95.2784797725784 5.69020255441265E+017,neutral,1,,,Southwest,steph2118,0,@SouthwestAir Do you have childrens rates for flights?,2015-02-20 22:26:15 -0800,30.9353766450632,-102.669745713456 5.69019132978405E+017,negative,1,Bad Flight,0.6588,Southwest,juliendanny,0,@SouthwestAir how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi 😷😱,2015-02-20 22:21:47 -0800,36.2104904773511,-105.91574502086 5.69017194564096E+017,negative,1,Lost Luggage,1,Southwest,SullyofAmes,0,@SouthwestAir I lost my luggage. My birthday wish is to find my luggage.,2015-02-20 22:14:05 -0800,41.6588682210435,-93.6298278081386 5.69017052310057E+017,neutral,1,,,Southwest,woawABQ,0,"@SouthwestAir If you'd love to see more girls get inspired about becoming pilots, RT our free Albuquerque event. http://t.co/rfXlV1kGDh",2015-02-20 22:13:31 -0800,49.2908046762668,-100.077413045532 5.69017002439762E+017,neutral,1,,,Southwest,JohnDePetroshow,0,@SouthwestAir at troubadour with @Imaginedragons .#DestinationDragons http://t.co/rKlQXXaWhc,2015-02-20 22:13:19 -0800,37.8494690832748,-93.5455792593273 5.69008329038524E+017,neutral,1,,,Southwest,ThePeachReview,0,"@SouthwestAir Hey there, can you follow us so we can DM you a question :) 😁",2015-02-20 21:38:51 -0800,37.3490175563715,-104.20378968315 5.69003484701282E+017,negative,0.6955,Cancelled Flight,0.6955,Southwest,ParkerBrown_,0,@SouthwestAir got a text my flight was Cancelled Flightled! Now what do I do :/?? Help please!!!,2015-02-20 21:19:36 -0800,45.3268081523603,-91.331919929319 5.69002132621398E+017,negative,1,Late Flight,0.6579,Southwest,Elexis_Mariash,0,@SouthwestAir Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415,2015-02-20 21:14:14 -0800,45.4103383566016,-104.881364550049 5.69001941533004E+017,negative,1,longlines,0.6629,Southwest,scpetrel,0,@southwestair Grand total from landing to getting bag: one hour. That's very sad.,2015-02-20 21:13:29 -0800,39.0983777853163,-108.677219345864 5.6899927993668E+017,negative,1,Flight Attendant Complaints,0.3412,Southwest,scpetrel,0,@southwestair Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing.,2015-02-20 21:02:54 -0800,41.4389413105136,-98.8132735448267 5.68999266741412E+017,positive,1,,,Southwest,dragons_arelife,0,@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.,2015-02-20 21:02:51 -0800,35.7753787740282,-91.6756002811294 5.68998681715696E+017,negative,1,Lost Luggage,1,Southwest,scpetrel,0,"@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool.",2015-02-20 21:00:31 -0800,37.4891638152285,-104.750090755239 5.68998369353298E+017,positive,1,,,Southwest,dragons_arelife,0,@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!,2015-02-20 20:59:17 -0800,33.1011597204945,-104.386488908784 5.689922908339E+017,negative,1,Customer Service Issue,0.6652,Southwest,dreverose,0,@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi,2015-02-20 20:35:08 -0800,41.1151498886417,-97.884569448473 5.6898840647619E+017,neutral,0.7172,,0,Southwest,hivethrive,0,@SouthwestAir Salted or honey roasted? I vote to bring back the salted peanuts. I dread a year of the honey roasted!😖 http://t.co/RHw78ktQFO,2015-02-20 20:19:42 -0800,45.1036627976572,-104.220795724869 5.68987434051989E+017,neutral,0.663,,0,Southwest,saminalice,0,@SouthwestAir - did SWA send out customer surveys to earn $100 toward flights? Is this legit?,2015-02-20 20:15:50 -0800,37.9941266633635,-102.006719877683 5.68984950709432E+017,neutral,0.6752,,0,Southwest,MinderJoan,0,@SouthwestAir @TifffyHuang I met my twitter friend waiting outside the Troubadour #DestinationDragons http://t.co/lf69waf5ad,2015-02-20 20:05:58 -0800,36.6464868634067,-95.6572129425554 5.68981498046624E+017,neutral,1,,,Southwest,OneDNP,0,@SouthwestAir Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap!,2015-02-20 19:52:14 -0800,48.7612539835335,-95.6051264660032 5.68977492410704E+017,negative,1,Customer Service Issue,0.3489,Southwest,Julia_Pabst,0,"@SouthwestAir wanting a ⭐️ for the ✈️ finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!",2015-02-20 19:36:19 -0800,38.6310490158491,-94.8895317955301 5.68976322032087E+017,negative,1,Late Flight,1,Southwest,chresko,0,"@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city.",2015-02-20 19:31:40 -0800,38.8886796196835,-104.040094404338 5.68976030947418E+017,negative,0.6598,Bad Flight,0.3402,Southwest,Julia_Pabst,0,"@SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for ""flying the friendly skies""",2015-02-20 19:30:31 -0800,48.8879608806939,-105.989443467853 5.68975192615223E+017,neutral,0.6535,,0,Southwest,mmillanjr,0,@SouthwestAir it was 3472,2015-02-20 19:27:11 -0800,39.8868891240824,-107.153491935039 5.68974423358726E+017,negative,1,Late Flight,1,Southwest,debbiejdangg,0,@SouthwestAir flight to San Diego is delayed per usual.. take me home!,2015-02-20 19:24:08 -0800,31.8212639548649,-97.9210638578672 5.68974008076652E+017,neutral,0.7066,,0,Southwest,katieaune,0,@SouthwestAir how do I find travel funds I have available to use f/ past changed flights? don't see an option in my account.,2015-02-20 19:22:29 -0800,42.0560896021765,-104.813699154885 5.68973617687626E+017,positive,1,,,Southwest,timiscorner,0,"@SouthwestAir @FortuneMagazine great news.",2015-02-20 19:20:56 -0800,36.6415391846448,-97.851386523936 5.68971982554964E+017,positive,1,,,Southwest,kinjalxkansara,0,@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!,2015-02-20 19:14:26 -0800,43.3702875041406,-103.818111920733 5.6897144981529E+017,neutral,0.6627,,0,Southwest,SebastianAC,0,"@SouthwestAir my father was kind enough to offer to pay for a hotel, but I can't use this coupon if he pays from FL. no help?",2015-02-20 19:12:19 -0800,40.2365453823139,-98.0119722647765 5.68970172062691E+017,negative,1,Can't Tell,0.6571,Southwest,cjmo0re,0,@SouthwestAir every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities?,2015-02-20 19:07:14 -0800,40.2238078811364,-102.531342192228 5.68969519252681E+017,negative,0.6598,Can't Tell,0.3632,Southwest,nbstartx,0,@SouthwestAir I have a voucher w swa that expires 4/10. An extension would be a lot of luv,2015-02-20 19:04:38 -0800,36.7012268679211,-102.216747416806 5.68969143581413E+017,positive,1,,,Southwest,tikidaisy,0,@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.,2015-02-20 19:03:09 -0800,32.4778847796174,-112.139923899985 5.68967580595065E+017,negative,1,Late Flight,0.3725,Southwest,gregg_mccoy,0,"@SouthwestAir not sure why we are still here in Dallas. Plane has been at gate for 30 min. No update at all. Flight 1140, poor service.",2015-02-20 18:56:56 -0800,27.694062744519,-101.556718994135 5.6896530950538E+017,negative,1,Cancelled Flight,1,Southwest,PamR413,0,"@SouthwestAir Loved one's flight ATL to IND Cancelled Flightled due to ""ice in Indy"". Sitting here in Indy, it is bone dry. Tomorrow 4-6"" of snow.",2015-02-20 18:47:55 -0800,42.6317364974992,-105.109073771867 5.68964732981531E+017,positive,1,,,Southwest,shankarpranam,0,@SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH,2015-02-20 18:45:37 -0800,45.4794858353218,-107.708778164139 5.68964652455092E+017,positive,1,,,Southwest,horacioguapo,0,@SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6,2015-02-20 18:45:18 -0800,49.6763890036757,-93.7571508029828 5.68962547891737E+017,neutral,0.6904,,,Southwest,Landon_ChaseTx,0,@SouthwestAir booked the 8th.... Save me an emergency exit... Gotta stretch out,2015-02-20 18:36:56 -0800,46.6341981760526,-95.9444552612103 5.68958697856041E+017,negative,1,Cancelled Flight,0.6524,Southwest,SebastianAC,0,@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?,2015-02-20 18:21:38 -0800,36.9359962535892,-101.437912590227 5.6895807423019E+017,positive,1,,,Southwest,bridgesuite,0,"@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert.",2015-02-20 18:19:10 -0800,37.4324899660061,-101.13380018678 5.68957488021828E+017,positive,1,,,Southwest,John_Driver,0,"@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. 👍",2015-02-20 18:16:50 -0800,37.6324431257707,-96.3739359608062 5.68957365464076E+017,negative,1,Cancelled Flight,1,Southwest,SebastianAC,0,@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt,2015-02-20 18:16:21 -0800,45.6410166574535,-104.897656082356 5.68956596862067E+017,neutral,0.6739,,0,Southwest,ThomRegan,0,"@SouthwestAir I think that flight was supposed to go to Houston as well, in case someone could check that?",2015-02-20 18:13:18 -0800,47.6330599018721,-101.592301599481 5.68955169183904E+017,negative,1,Late Flight,0.6804,Southwest,joecontaldo,0,"@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers.",2015-02-20 18:07:37 -0800,43.8515195197108,-93.8148595497412 5.68954934084788E+017,positive,1,,,Southwest,jscottstubb,1,@SouthwestAir you guys held our flight #330! Thank you!!! About to take off from MDW now to Oakland. Thanks,2015-02-20 18:06:41 -0800,46.5653555287958,-104.436459748013 5.68953190252544E+017,positive,1,,,Southwest,d4nigirl,0,@SouthwestAir first time flying with you. You've definitely won me over!,2015-02-20 17:59:45 -0800,32.4227940420531,-103.031091361249 5.68953095423705E+017,negative,1,Late Flight,0.7008,Southwest,PawncePuma,0,@SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy,2015-02-20 17:59:23 -0800,41.0238727925122,-106.179561691494 5.68951532252586E+017,positive,1,,,Southwest,kurtmilne,0,@SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI < my child was inspired. Thank you.,2015-02-20 17:53:10 -0800,46.8131087544169,-105.275049226987 5.68951506042425E+017,positive,0.6791,,,Southwest,Gumbogirl,0,@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.,2015-02-20 17:53:04 -0800,42.9157482848765,-105.910954652563 5.68951064688374E+017,positive,1,,,Southwest,d4nigirl,0,@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!,2015-02-20 17:51:19 -0800,37.7528832469147,-104.89900052869 5.68951063463617E+017,positive,1,,,Southwest,susan_cary,0,@SouthwestAir great flight got us back on time! Thanks,2015-02-20 17:51:18 -0800,41.9516730894618,-96.5993189733249 5.68949828518085E+017,neutral,0.6701,,0,Southwest,terrifictoria,0,@SouthwestAir -17mph winds and would do anything to be in Florida right now.. help a sister out!!,2015-02-20 17:46:24 -0800,48.7607541598835,-101.448140272668 5.68949312098476E+017,neutral,1,,,Southwest,vanessamarie18_,0,@SouthwestAir @SwagglikeBean take me here,2015-02-20 17:44:21 -0800,33.4612900775141,-103.844353219516 5.68949199779156E+017,neutral,0.6667,,,Southwest,4jlessad,0,"@SouthwestAir my son is flying South West from NOLA-Orlando, hope to enter for him to win this contest #DestinationDragons",2015-02-20 17:43:54 -0800,37.1583091667829,-101.008033062429 5.68948848263082E+017,positive,1,,,Southwest,nicoleschmied,0,"@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA",2015-02-20 17:42:30 -0800,33.1407562322732,-94.5758266597964 5.68947768149938E+017,positive,1,,,Southwest,kimibader,0,"@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer",2015-02-20 17:38:13 -0800,36.2744565059963,-93.1100977188456 5.68947596242235E+017,neutral,0.6654,,0,Southwest,El_Cinco_Cinco,0,@SouthwestAir no her lunch was over by the time she got her call answered,2015-02-20 17:37:32 -0800,35.9647404221405,-106.000171344661 5.68947250325561E+017,negative,1,Cancelled Flight,1,Southwest,amandabalbert,0,@SouthwestAir my parents flight frm STL2ATL Cancelled Flighted 2nite. When's the next one out?!,2015-02-20 17:36:09 -0800,43.1080974966287,-99.8664379839002 5.68946700791861E+017,negative,1,Customer Service Issue,1,Southwest,El_Cinco_Cinco,0,@SouthwestAir well my mom called earlier and you guys had her on hold for close to an hour,2015-02-20 17:33:58 -0800,46.2665868968043,-108.089874895392 5.68946686896132E+017,negative,1,longlines,0.6909,Southwest,LukeGUlrich,0,@SouthwestAir there's an hour wait here for reFlight Booking Problems in line at Omaha.,2015-02-20 17:33:55 -0800,32.6555962729736,-103.352406410671 5.68946502615179E+017,negative,0.6544,Flight Booking Problems,0.3291,Southwest,LukeGUlrich,0,@SouthwestAir it says I can't because my flight is in progress.,2015-02-20 17:33:11 -0800,42.4318256447683,-104.979924129788 5.68945639834268E+017,negative,0.6602,Cancelled Flight,0.6602,Southwest,LukeGUlrich,0,@SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6,2015-02-20 17:29:45 -0800,27.7682661718587,-102.480101786391 5.68945562705371E+017,negative,1,Bad Flight,1,Southwest,robfwtx,0,@SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.,2015-02-20 17:29:27 -0800,38.0107508946891,-106.629697914829 5.68945176401457E+017,negative,1,Customer Service Issue,1,Southwest,davidgoodson71,2,@SouthwestAir is that the same reliable system couldn't find my info and then said it refund my credit card ?,2015-02-20 17:27:55 -0800,32.2596492819745,-110.213475092549 5.68945122961785E+017,negative,1,Late Flight,0.6246,Southwest,Bob_Dickson,0,"@SouthwestAir 14 hours???? Sorry don't get it. Oh well. Screw the weekend in Az right? Eat the hotel, no problem.",2015-02-20 17:27:42 -0800,39.1105242265983,-96.6698606426706 5.68944054303625E+017,positive,1,,,Southwest,AuthorKristina,0,"@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz.",2015-02-20 17:23:27 -0800,34.6562575008515,-102.34453113943 5.6894360130621E+017,negative,1,Bad Flight,0.6713,Southwest,robfwtx,0,@SouthwestAir I am absolutely sick of 300s and no wifi!,2015-02-20 17:21:39 -0800,33.258943149865,-110.05694378527 5.68943214130041E+017,negative,0.3763,Flight Booking Problems,0.3763,Southwest,MitchHamilton,0,@SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!,2015-02-20 17:20:07 -0800,40.9000648639795,-98.2132819756665 5.68942857123336E+017,positive,1,,,Southwest,pax7877,0,"@SouthwestAir Ahah😃💕🎵 That is why I love SW✈❗(^^)❤",2015-02-20 17:18:42 -0800,45.083398150979,-99.2897857038166 5.68942133698146E+017,neutral,1,,,Southwest,I_D_Girl,0,@SouthwestAir is the contest over for Destination Dragons? I want to try to do everything I can to go.,2015-02-20 17:15:49 -0800,38.0618680254787,-96.3387860382061 5.68940981321638E+017,positive,1,,,Southwest,fishie1199,0,@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service,2015-02-20 17:11:15 -0800,33.1442936855599,-108.975813046267 5.68938023439766E+017,neutral,0.6771,,,Southwest,notebookgrail,0,@SouthwestAir So the upcoming RR changes/Deval is trying to tell me not to fly southwest anymore because i am loyal so far. i get it.,2015-02-20 16:59:29 -0800,45.2950861447829,-102.312982328696 5.68937199145783E+017,neutral,1,,,Southwest,stacymichael14,0,@SouthwestAir traveling 2bwi nMaryland 2morrw any chance the flight being Cancelled Flightled to inclement weather? Any chance can get earlier flight,2015-02-20 16:56:13 -0800,36.1951335250355,-104.170956225873 5.6893474590983E+017,negative,0.6581,Can't Tell,0.6581,Southwest,Durgzy77,0,@SouthwestAir @dultch97 kid just wants fucking money #scumbag,2015-02-20 16:46:28 -0800,39.5062919194675,-97.0971578216064 5.68932070447141E+017,positive,0.363,,0,Southwest,jessiebabbi,0,@SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING,2015-02-20 16:35:50 -0800,42.8876941492824,-101.908859169139 5.68929816797323E+017,neutral,0.6522,,0,Southwest,davidgoodson71,1,@SouthwestAir just do it that easy,2015-02-20 16:26:53 -0800,39.0877868801978,-102.46095144853 5.68929782286516E+017,positive,0.6665,,,Southwest,ken_randolph,0,@SouthwestAir I'll have to drop by next time I visit!,2015-02-20 16:26:44 -0800,27.5084553253108,-93.2044146801926 5.68929754151146E+017,positive,1,,,Southwest,KathyCoonan,0,@SouthwestAir @SacIntlAirport Feels like a good day to fly!! Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome,2015-02-20 16:26:38 -0800,48.3625224283362,-105.763413378403 5.68929652003217E+017,positive,1,,,Southwest,TroyDWhite,0,@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants,2015-02-20 16:26:13 -0800,47.6427432469239,-105.584579418578 5.68929641756369E+017,neutral,0.6447,,0,Southwest,NicoleAndreas,0,@SouthwestAir how can customers get in touch with you internationally from Mexico for lost baggage,2015-02-20 16:26:11 -0800,44.6149390830958,-101.178834021793 5.68929490929377E+017,neutral,1,,,Southwest,TheRealMzMack,0,"@SouthwestAir $192 rndtrp 4/30-5/5 ""@DJQ_KC: RT @djimpact: If you're trying to make travel reservations for Vegas on May 2nd it's too Late Flight""",2015-02-20 16:25:35 -0800,44.7274615546109,-105.502139848588 5.68928486188032E+017,positive,1,,,Southwest,marathongal8,0,@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;),2015-02-20 16:21:35 -0800,47.8929024570792,-97.3114544224924 5.68928195581514E+017,negative,1,Late Flight,0.6898,Southwest,amccarthy19,0,@SouthwestAir @dultch97 that's horse radish 😤🐴,2015-02-20 16:20:26 -0800,42.1844941334485,-106.036638691403 5.68926999680569E+017,negative,1,Cancelled Flight,1,Southwest,mcdaniem,0,@SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight Having to drive 10 hours now 😢,2015-02-20 16:15:41 -0800,45.1284324918043,-101.289236534251 5.68926716644745E+017,positive,1,,,Southwest,fair_island,0,@SouthwestAir Thank you!,2015-02-20 16:14:34 -0800,33.8489865942981,-104.112256636038 5.6892665661569E+017,positive,0.662,,,Southwest,JimSolava,0,@SouthwestAir thank you. See u next wednesday in FLL. Save me some peanuts,2015-02-20 16:14:19 -0800,29.8991329585816,-104.962954577434 5.68926306496172E+017,neutral,1,,,Southwest,ken_randolph,0,@SouthwestAir How's life @ the NOC?,2015-02-20 16:12:56 -0800,41.2265437572453,-100.83695578967 5.6892593884024E+017,neutral,1,,,Southwest,FuyukaiDesuYo,0,@SouthwestAir I will tell marry a lamp if you give me tickets to the Vegas show please I am desperate,2015-02-20 16:11:28 -0800,41.7913091868978,-92.8769699952578 5.68925711077118E+017,neutral,1,,,Southwest,fair_island,0,@SouthwestAir Are there any current promotions/codes for Nashville-Denver? Thank you!,2015-02-20 16:10:34 -0800,41.3680704617395,-101.453599372491 5.68925579933671E+017,neutral,1,,,Southwest,CeCeTheCeo,0,@SouthwestAir #promotion fly 3 roundtrip #flights to and from #ATL between 2/15 and 5/17 and get a companion pass for the year #travel,2015-02-20 16:10:03 -0800,42.7672232702877,-98.5737159828524 5.68925459540345E+017,positive,1,,,Southwest,jnlerner,0,@SouthwestAir so happy that you can finally put your #southwestairlines boarding pass into passbook! Makes life so much easier ✈️,2015-02-20 16:09:34 -0800,30.5814551900588,-102.366819457382 5.6892505408963E+017,positive,0.6721,,,Southwest,FuyukaiDesuYo,0,@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN,2015-02-20 16:07:57 -0800,43.0166852697272,-99.2381888364524 5.68923827788505E+017,negative,1,Late Flight,1,Southwest,bodoughty,0,@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it,2015-02-20 16:03:05 -0800,36.8400790731946,-99.1636193835065 5.68919211357049E+017,neutral,1,,,Southwest,sick_beat_swift,0,@SouthwestAir OMG OMG OMG !!! I JUST DID!!,2015-02-20 15:44:44 -0800,41.9493536486305,-94.4425199179604 5.68918313239065E+017,negative,1,Customer Service Issue,1,Southwest,davidgoodson71,2,@SouthwestAir @JulGood1 she was traveling with me the one that got miscommunicated with,2015-02-20 15:41:10 -0800,28.5306605096462,-103.610263034932 5.68915699290284E+017,negative,1,Late Flight,1,Southwest,CVDCole,0,"@SouthwestAir WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!",2015-02-20 15:30:47 -0800,33.7633568590499,-94.7161929162924 5.68915536844759E+017,neutral,1,,,Southwest,didieraur,0,@SouthwestAir tweet just popped up on my phone with @amin_aur follows. Missing my favorite Southwest pilot and brother.,2015-02-20 15:30:08 -0800,46.311671210907,-104.478327632112 5.68914672826474E+017,neutral,0.6747,,0,Southwest,mcyoung2,0,@SouthwestAir do you have special fares for students to visit prospective schools? It's expensive to visit graduate programs.,2015-02-20 15:26:42 -0800,29.9854109754959,-100.220669400625 5.68913643779203E+017,neutral,1,,,Southwest,FuyukaiDesuYo,0,@SouthwestAir I would be eternally grateful for tickets to the Vegas show ( ͡° ͜ʖ ͡°) God bless,2015-02-20 15:22:37 -0800,36.4333812764032,-108.780600518195 5.68913623327703E+017,negative,1,Lost Luggage,1,Southwest,Runtt1,0,@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???,2015-02-20 15:22:32 -0800,39.4683472707989,-99.6765913937664 5.68913412505252E+017,negative,1,Bad Flight,0.67,Southwest,bjawalka,0,@SouthwestAir http://t.co/tTXRSyNLxr doesn't work on my flight. Just fyi.,2015-02-20 15:21:42 -0800,46.7663327993416,-110.307054481711 5.68913346675614E+017,neutral,1,,,Southwest,FuyukaiDesuYo,0,@SouthwestAir PLEASE HELP! I would die to see the Vegas show! It would be amazing to hear their songs for real!,2015-02-20 15:21:26 -0800,43.4052350952657,-95.3736373377135 5.68913108153946E+017,neutral,0.3384,,0,Southwest,FuyukaiDesuYo,0,@SouthwestAir I need Imagine Dragons like I need air..... PLEASE HOOM ME UP FOR THE VEGAS SHOW ( ͡° ͜ʖ ͡°),2015-02-20 15:20:29 -0800,33.4791964705349,-90.2398778684118 5.68911873438921E+017,neutral,0.6444,,,Southwest,FuyukaiDesuYo,0,@SouthwestAir I am committed okay please hook me up for #DestinationDragons,2015-02-20 15:15:35 -0800,41.0398319330391,-101.825020635171 5.68911349092213E+017,negative,0.672,Can't Tell,0.3382,Southwest,FuyukaiDesuYo,1,@SouthwestAir I would die if I got tickets to #DestinationDragons and you would be invited to my funeral,2015-02-20 15:13:30 -0800,44.1393027446215,-91.3945669413192 5.6891109974084E+017,negative,0.6805,Can't Tell,0.6805,Southwest,AllenSpencer5,1,@SouthwestAir = easy and pleasant. @united = difficult and stressful. Learned my lesson.,2015-02-20 15:12:30 -0800,38.917473315881,-104.965767329902 5.68910702070534E+017,neutral,0.682,,0,Southwest,FuyukaiDesuYo,0,@SouthwestAir I would sell my nonexistent soul to go see #DestinationDragons,2015-02-20 15:10:55 -0800,46.6105723321809,-99.433062054856 5.68908838784475E+017,neutral,0.6526,,,Southwest,NinaDESell,0,@SouthwestAir @TheEllenShow @Imaginedragons this job interferes w/Ellen Show & concerts! will alway treasure my @LiveAtFirefly experience!,2015-02-20 15:03:31 -0800,43.9877119485271,-86.2982553947578 5.68906726906335E+017,positive,0.6523,,0,Southwest,rawbeeeen,0,@SouthwestAir got it taken care of! thank you <3,2015-02-20 14:55:08 -0800,44.4670084350319,-96.050062421187 5.68906461461393E+017,negative,1,Can't Tell,0.6346,Southwest,StephenMW,0,@SouthwestAir not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho,2015-02-20 14:54:04 -0800,35.062322027394,-95.2986462931946 5.68906176353555E+017,neutral,1,,,Southwest,dc816,0,@southwestair has posted flight schedule covering the date range of @_defcon_ 23,2015-02-20 14:52:56 -0800,50.9528695202264,-91.9947220494567 5.68905924217217E+017,negative,1,Late Flight,1,Southwest,_ItsMeHollywood,0,@SouthwestAir Late Flightly you've always been Late Flight! Please get back to the old #SWA!!,2015-02-20 14:51:56 -0800,34.7212217940089,-107.238989177431 5.68905259550056E+017,negative,1,Cancelled Flight,0.6985,Southwest,jimsmithrn,0,"@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!",2015-02-20 14:49:18 -0800,44.9535548244555,-97.6679599684339 5.68904155332354E+017,negative,1,Customer Service Issue,1,Southwest,rawbeeeen,0,@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting.....,2015-02-20 14:44:55 -0800,38.9567528737812,-101.787095245397 5.68900531696984E+017,negative,1,Can't Tell,1,Southwest,davidgoodson71,3,@SouthwestAir Gary Kelly should be ashamed of himself running a corporation in this way,2015-02-20 14:30:31 -0800,43.4595473955991,-101.888670568641 5.68900052397093E+017,negative,1,Can't Tell,0.3441,Southwest,davidgoodson71,4,@SouthwestAir you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I would Buyer beware,2015-02-20 14:28:36 -0800,39.1550742897953,-106.731965873094 5.6889950860143E+017,negative,0.6319,Flight Booking Problems,0.6319,Southwest,mr_deals805,0,@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate,2015-02-20 14:26:27 -0800,45.0345285855838,-109.38051073749 5.68898165635576E+017,positive,1,,,Southwest,bluefig,0,@SouthwestAir please acknowledge Attendant Jeff Wernicke. Beat in class and service on SW,2015-02-20 14:21:06 -0800,42.8959419248746,-96.029962279938 5.68895164577686E+017,neutral,1,,,Southwest,GEOFFWOAD69,0,@SouthwestAir LACMA on Fairfax.,2015-02-20 14:09:11 -0800,36.7428302884197,-110.064551609973 5.68894805914169E+017,negative,1,Can't Tell,0.6495,Southwest,bluefig,0,@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out,2015-02-20 14:07:45 -0800,39.7152048575882,-103.147820650683 5.68894687911633E+017,negative,1,Lost Luggage,0.6756,Southwest,ThomRegan,0,@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.,2015-02-20 14:07:17 -0800,42.8670652455341,-96.485447406715 5.68894680881963E+017,positive,1,,,Southwest,erin_christman,2,@SouthwestAir THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour 😁 @Imaginedragons Crying /dying rn #ripme,2015-02-20 14:07:16 -0800,54.6565352052365,-100.745998339977 5.68894341243998E+017,positive,0.6458,,,Southwest,CaseGirl,0,@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi,2015-02-20 14:05:55 -0800,37.4438618500882,-97.6133097966212 5.68894224738857E+017,neutral,0.68,,0,Southwest,chadlacalamita,0,@SouthwestAir aren't you based in Chicago? Why are you doing a hunt in LA and not your home city????!! Please bring one home,2015-02-20 14:05:27 -0800,38.4569052957634,-95.7476890287735 5.68893685397484E+017,negative,1,Late Flight,1,Southwest,NGottesman,0,@SouthwestAir heyo! What is causing flight 1836 ewr to hou to be delayed?,2015-02-20 14:03:18 -0800,39.7902687703815,-106.035885501256 5.68893498193158E+017,neutral,1,,,Southwest,tracy_edes,0,@SouthwestAir when will you have flight from DAL to PVD?,2015-02-20 14:02:34 -0800,36.3579474010978,-109.749584155685 5.68893453515379E+017,negative,1,Can't Tell,0.6268,Southwest,ChrisJLeary,0,"@SouthwestAir Your wifi stinks. I'm not mad, but i wouldn't hate it if i got my money refunded.",2015-02-20 14:02:23 -0800,46.790044781179,-98.7270046548042 5.68893092927029E+017,negative,0.6465,Cancelled Flight,0.6465,Southwest,JenniferWFox17,0,@SouthwestAir Cancelled Flights arrivals & departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17,2015-02-20 14:00:57 -0800,40.6011145175438,-101.32986636911 5.68892942770786E+017,neutral,1,,,Southwest,royvergara,0,@SouthwestAir any spare tickets for Vegas? Would be forever grateful! #DestinationDragons,2015-02-20 14:00:21 -0800,30.998375990212,-101.937356807841 5.6889254088951E+017,neutral,0.6604,,,Southwest,miamicocount,0,@SouthwestAir @TheEllenShow @Imaginedragons if only that was me! 😍 #DestinationDragons,2015-02-20 13:58:45 -0800,38.4855913955303,-100.872825546358 5.68892047559504E+017,positive,1,,,Southwest,itsangieohyeah,1,@SouthwestAir THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3,2015-02-20 13:56:48 -0800,45.1617218050283,-105.701653526976 5.68891084107088E+017,neutral,1,,,Southwest,Jennsaint8,0,@SouthwestAir any chance they will change this to include Northeast airports? JetBlue has.,2015-02-20 13:52:58 -0800,39.4354772456901,-103.927847169064 5.68889677094232E+017,negative,1,Customer Service Issue,1,Southwest,oliviaxfaye,1,@SouthwestAir I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons,2015-02-20 13:47:23 -0800,42.8076747443961,-104.787791962241 5.68889146179072E+017,negative,1,Customer Service Issue,1,Southwest,davidgoodson71,0,@SouthwestAir after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up,2015-02-20 13:45:16 -0800,35.6579525181861,-96.5431651392804 5.68889116399526E+017,neutral,1,,,Southwest,sammi_jon3s,2,@SouthwestAir please....can I have the last tickets for me and my best friend to #DestinationDragons http://t.co/eQqi1nfSZh,2015-02-20 13:45:09 -0800,41.8029716242443,-105.991063372983 5.68888806805512E+017,positive,0.6715,,,Southwest,Joeanhalt,0,@SouthwestAir rules.,2015-02-20 13:43:55 -0800,41.2930984017859,-92.78377914033 5.6888862378709E+017,negative,1,Customer Service Issue,1,Southwest,livvyports16,1,@SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons,2015-02-20 13:43:12 -0800,33.7300588553176,-95.7141837201791 5.68888508703752E+017,neutral,1,,,Southwest,livvyports16,1,"@SouthwestAir I saw ppl were winning tickets still, how do we win some?",2015-02-20 13:42:44 -0800,38.7461433458123,-94.2011993486858 5.68885971913023E+017,negative,0.6832,Can't Tell,0.6832,Southwest,erin_christman,0,@SouthwestAir okaaaaay UGH IM 8 MIN AWAY,2015-02-20 13:32:39 -0800,50.3055227855911,-102.985868477985 5.68885499986874E+017,neutral,0.6633,,,Southwest,LyndaTCorrea,0,@SouthwestAir go @franks105 go!,2015-02-20 13:30:47 -0800,39.9830439147109,-102.635852461151 5.6888500764674E+017,neutral,1,,,Southwest,itsangieohyeah,0,@SouthwestAir please please please http://t.co/xiJiFYmvqP,2015-02-20 13:28:49 -0800,38.927122851896,-109.165003446311 5.68884751022625E+017,negative,1,Lost Luggage,1,Southwest,joyajackson_,0,"@SouthwestAir Yes, but I like need my luggage before tomorrow morning",2015-02-20 13:27:48 -0800,35.7692423149406,-98.0297572341251 5.68884731489563E+017,neutral,0.6667,,,Southwest,franks105,0,@SouthwestAir 5 min away!,2015-02-20 13:27:44 -0800,26.441535591205,-97.9426138583667 5.68884675021636E+017,negative,1,Customer Service Issue,0.6442,Southwest,mybadtequila,0,"@SouthwestAir doesn't care nor does SNA agent Jacquie Plitt, rude gal bad attitude! had 2 fly @USAirways 2 CABO thx http://t.co/VbUxfPCKfa",2015-02-20 13:27:30 -0800,37.8867192959532,-96.0198353856254 5.6888425211016E+017,positive,1,,,Southwest,liberapertus,0,"@SouthwestAir Happily, flight 1625 was not delayed when a cockpit visit blew my four-yr-old's mind. Thanks, Cap'n! http://t.co/C8mqEzXVdH",2015-02-20 13:25:49 -0800,42.2967533202731,-92.932751977686 5.68883988338582E+017,negative,0.6876,Customer Service Issue,0.3603,Southwest,mybadtequila,0,@SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http://t.co/QxWW1p09a0,2015-02-20 13:24:46 -0800,41.6876662139913,-104.152923336688 5.68883981371847E+017,neutral,1,,,Southwest,itsangieohyeah,0,@SouthwestAir 8 mins!!! http://t.co/bbZiJWFDL3,2015-02-20 13:24:45 -0800,37.6662168049072,-96.1456661763885 5.68883827218764E+017,neutral,1,,,Southwest,chemasilvaurban,0,@SouthwestAir is there a route to flight from Mexico City to Chicago midway using your services?,2015-02-20 13:24:08 -0800,42.6032175575418,-99.5896380607249 5.68883464923001E+017,positive,1,,,Southwest,createmarc,0,@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.,2015-02-20 13:22:42 -0800,41.5570723969096,-103.948334298376 5.68883124517495E+017,neutral,1,,,Southwest,erin_christman,0,@SouthwestAir how many are left?!,2015-02-20 13:21:20 -0800,30.1221811625279,-101.621776291944 5.6888235940934E+017,negative,1,Flight Attendant Complaints,0.6987,Southwest,mybadtequila,0,@southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways,2015-02-20 13:18:18 -0800,45.2749346929919,-95.8396113816101 5.6888232111951E+017,positive,1,,,Southwest,jodyfuller,0,"@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J",2015-02-20 13:18:09 -0800,40.0379014918038,-93.8196791911012 5.68882182686708E+017,negative,1,Lost Luggage,1,Southwest,joyajackson_,0,@SouthwestAir thanks for losing my luggage,2015-02-20 13:17:36 -0800,40.1814662035146,-96.4409292926279 5.68881291766034E+017,negative,0.6336,Flight Booking Problems,0.3404,Southwest,JuliaMooch1,0,@SouthwestAir what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one,2015-02-20 13:14:03 -0800,42.670450680277,-93.8735990130421 5.68880408701436E+017,neutral,1,,,Southwest,itsangieohyeah,0,@SouthwestAir I'm on the 110 lol has anyone arrived yet??,2015-02-20 13:10:33 -0800,36.8009275334224,-103.2314097204 5.68880146284982E+017,neutral,0.6875,,0,Southwest,ThomRegan,0,"@SouthwestAir left behind iPad Air on flight 505 from Bradley to BWI, plane had already left by the time I realized. Can you possibly help?",2015-02-20 13:09:30 -0800,43.770082342781,-95.4190568226581 5.68880082606911E+017,neutral,0.6505,,,Southwest,franks105,0,@SouthwestAir how many left?! I'm 15 min wway,2015-02-20 13:09:15 -0800,44.6148112793687,-102.388483961677 5.68880030123745E+017,negative,1,Customer Service Issue,0.6609,Southwest,RawTravelTV,0,@SouthwestAir well I HAD a car & free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed,2015-02-20 13:09:03 -0800,37.5979265831277,-105.299265834747 5.68879053496656E+017,neutral,1,,,Southwest,MsPersia,0,@SouthwestAir I cannot DM you as you do not follow me.,2015-02-20 13:05:10 -0800,39.682542946438,-99.9628963224577 5.6887904621552E+017,negative,1,longlines,0.6864,Southwest,MyStyleVita,0,@SouthwestAir and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa,2015-02-20 13:05:08 -0800,42.398339259832,-103.656155874389 5.68878340200907E+017,negative,1,Can't Tell,0.6842,Southwest,MyStyleVita,0,@SouthwestAir it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights.,2015-02-20 13:02:20 -0800,41.2643112325583,-98.0096197852172 5.6887831907403E+017,neutral,1,,,Southwest,itsangieohyeah,0,@SouthwestAir I'm 30 mins out WAIT FOR ME😭😭😭,2015-02-20 13:02:15 -0800,39.0618871104683,-98.9691846144631 5.68878244331696E+017,neutral,0.6777,,,Southwest,andiecrombie,0,@SouthwestAir get me on flight 4146 to denver and I'll be more than happy !!!!!,2015-02-20 13:01:57 -0800,36.4268217005768,-88.5221848144641 5.68876836324639E+017,neutral,0.6667,,,Southwest,Leahey09,0,@SouthwestAir will there a non-stop flight from Midway to Boise for this summer season? Looking to book at labor day trip. Ty,2015-02-20 12:56:21 -0800,45.7777204452276,-96.8835911578105 5.68876016216601E+017,negative,1,Customer Service Issue,1,Southwest,davidgoodson71,1,@SouthwestAir over 15 minutes without talking to a human at what point would you recommend I call @AmericanAir http://t.co/ysqbVq6Mgb,2015-02-20 12:53:06 -0800,38.9007481438471,-100.847917605639 5.68875674552807E+017,neutral,0.6737,,0,Southwest,EamonFI,0,@SouthwestAir can one use a companion pass w/ a points Flight Booking Problems or is it only cash fares? Thx!,2015-02-20 12:51:44 -0800,43.6011980779436,-99.841651116106 5.68874435907682E+017,neutral,1,,,Southwest,kiwi_loves_you_,0,@SouthwestAir IM NOT THO 😭😭💔💔💔💔💔💔💔,2015-02-20 12:46:49 -0800,32.5279966100429,-106.96709223631 5.68873612524032E+017,negative,1,Cancelled Flight,1,Southwest,RawTravelTV,0,@SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives?,2015-02-20 12:43:33 -0800,37.60687676436,-101.051364622954 5.68873020460126E+017,positive,1,,,Southwest,Claireculb,0,@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock😎,2015-02-20 12:41:11 -0800,39.9999669997643,-105.603235779081 5.68872880865325E+017,positive,1,,,Southwest,WaynePartello,0,@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.,2015-02-20 12:40:38 -0800,37.3843158543744,-102.179226760362 5.68870144891601E+017,positive,0.6822,,,Southwest,amyums,0,@SouthwestAir yeah haha. Never been in one. It's expensive 😂😂 and we will!!!!! So much fun! #destinationdragons,2015-02-20 12:29:46 -0800,33.3870812303791,-107.520776735751 5.68869594531652E+017,positive,1,,,Southwest,seattlefordguy,22,@SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S,2015-02-20 12:27:35 -0800,38.8367918973885,-99.6054692405494 5.68868703762297E+017,positive,1,,,Southwest,mcgibbon_keith,0,@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE,2015-02-20 12:24:02 -0800,37.0113393532158,-102.790480258522 5.68866106317746E+017,positive,1,,,Southwest,SAMoore10,0,@SouthwestAir @SAMoore10 Thank you for your kind response. The acknowledgement and apology go a long way! #southwestrocks,2015-02-20 12:13:43 -0800,38.8280691542216,-95.2160508709411 5.68863304975839E+017,negative,0.6515,Customer Service Issue,0.6515,Southwest,SantowDan,0,@SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it.,2015-02-20 12:02:35 -0800,32.7099171017906,-98.9132720250586 5.68862460519813E+017,negative,1,Late Flight,0.6787,Southwest,SantowDan,0,"@SouthwestAir Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems.",2015-02-20 11:59:14 -0800,42.9849834835945,-101.338927196811 5.68861568609456E+017,negative,1,Lost Luggage,1,Southwest,Mercer312,0,@SouthwestAir one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location?,2015-02-20 11:55:41 -0800,41.2287998601314,-107.335655354835 5.68860857326637E+017,neutral,0.624,,,Southwest,Normthompsonsr,0,@SouthwestAir when is the next flight with free cocktails ?,2015-02-20 11:52:51 -0800,43.2926791539271,-98.4654299766935 5.68859651980157E+017,negative,0.6632,Can't Tell,0.3368,Southwest,JustinMeyerKC,0,Includes @KCIAirport “@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHil”,2015-02-20 11:48:04 -0800,52.1544088901709,-102.640706986287 5.68858239372104E+017,neutral,0.6563,,,Southwest,patrickisarobot,0,"@SouthwestAir okay thank you :), also I did get a tweet earlier about 1.5 hrs ago saying I won & should send a DM but then it was deleted?",2015-02-20 11:42:27 -0800,40.5821005102769,-96.614004305105 5.68858194447086E+017,negative,1,Customer Service Issue,0.6564,Southwest,LRC110979,0,@SouthwestAir yes but not with out an attitude and nasty comment,2015-02-20 11:42:17 -0800,33.0386805605453,-95.5554440315619 5.68856987632603E+017,positive,1,,,Southwest,christina_kuo,0,"@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange",2015-02-20 11:37:29 -0800,42.1104290790783,-102.288209131797 5.688569054452E+017,neutral,1,,,Southwest,asianmegan,0,"@SouthwestAir I have a credit that expires a month before my flight, is there any possible way I can have that extended?",2015-02-20 11:37:09 -0800,39.5091927928591,-95.774077356993 5.68856846523503E+017,negative,1,Late Flight,1,Southwest,KierstinKrul,0,"@SouthwestAir 4 hour delay in ATL due to ""air traffic control""....love missing an entire day of my vacation #unhappycustomer #mytimeismoney",2015-02-20 11:36:55 -0800,39.9291900927817,-101.172617118491 5.6885682304809E+017,neutral,1,,,Southwest,MattWalljasper,0,@SouthwestAir I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx,2015-02-20 11:36:50 -0800,32.2122632482055,-104.068475959863 5.68855390462603E+017,negative,1,Customer Service Issue,0.6571,Southwest,SantowDan,0,"@SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait & painful music unacceptable. Come on...",2015-02-20 11:31:08 -0800,37.0964085309465,-97.9932494959059 5.68855357923074E+017,neutral,0.6482,,,Southwest,TeddyLyngaas,0,@southwestair How can I refer a friend for the Southwest Credit card for points?,2015-02-20 11:31:00 -0800,40.0670036857339,-96.8870077306052 5.6885368713039E+017,neutral,0.6596,,0,Southwest,djknuckles,0,@SouthwestAir I have the DM from @SouthwestVerity if needed,2015-02-20 11:24:22 -0800,38.8126265593213,-96.2854286176781 5.68853498726449E+017,neutral,1,,,Southwest,djknuckles,0,"@SouthwestAir hello I was talking with @SouthwestVerity but it says you moved here, they sent me a voucher but does not work can u help?",2015-02-20 11:23:37 -0800,45.3985636280843,-102.459232625695 5.68853440794731E+017,neutral,1,,,Southwest,woman4lif,0,@SouthwestAir I am following you now.,2015-02-20 11:23:23 -0800,52.6253334725173,-107.689134356272 5.68852204750135E+017,neutral,1,,,Southwest,woman4lif,0,@SouthwestAir I can go. I want to badly!!!! I don't know how to DM. Can I e-mail you? Help!!! wmn4life@hotmail.com,2015-02-20 11:18:29 -0800,40.819926473846,-105.033649776737 5.68852176799277E+017,positive,1,,,Southwest,MehtaGoesMeta,0,"Thank you for your help, Shannon! Great customer service, @SouthwestAir.",2015-02-20 11:18:22 -0800,53.4917091662219,-103.376930451739 5.68850531642253E+017,negative,0.6459,Late Flight,0.6459,Southwest,pnutbuttrnjille,0,"@SouthwestAir 2 1/2 hours Late Flight, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :)",2015-02-20 11:11:50 -0800,42.7828063686516,-101.518016276078 5.68850515309826E+017,negative,1,Flight Attendant Complaints,1,Southwest,LRC110979,0,@SouthwestAir again another ride SW employee that printed out boarding passes. Deficiency in training obviously,2015-02-20 11:11:46 -0800,38.0945443914471,-98.6508161072363 5.6884999416753E+017,positive,1,,,Southwest,billyontherun,0,@SouthwestAir Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa,2015-02-20 11:09:41 -0800,39.6544830142706,-103.141920098148 5.68849739346608E+017,negative,1,Late Flight,0.6364,Southwest,Mackenzie_RT,0,@SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign,2015-02-20 11:08:41 -0800,45.7026603961004,-97.3860605162946 5.68849058523034E+017,positive,0.7025,,,Southwest,lichelle75,0,@SouthwestAir Please Help. We really want to fly with you. #guessweflyingdelta,2015-02-20 11:05:58 -0800,44.9050174626254,-101.241754067381 5.6884879573307E+017,neutral,0.6733,,,Southwest,hwalsh22,0,@SouthwestAir how oh how do we get tickets! ?!,2015-02-20 11:04:56 -0800,31.4163583855784,-101.746538584049 5.68848068977799E+017,neutral,0.6925,,,Southwest,TravelLeaders_,0,"@SouthwestAir now accepting #Apple's Passbook app for boarding passes. App works on #iPhone & #iPodTouch, not #iPad. http://t.co/XxSaomBdGS",2015-02-20 11:02:02 -0800,37.8023435974365,-94.3120405699539 5.68846061307085E+017,positive,0.653,,,Southwest,FaithGHubbard,0,@SouthwestAir thank you! DMing now.,2015-02-20 10:54:04 -0800,30.7558998125015,-98.8082871953338 5.68845879307735E+017,negative,1,Cancelled Flight,1,Southwest,mrc0421,0,@SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome,2015-02-20 10:53:20 -0800,32.6882804344841,-107.840037691174 5.68845241526039E+017,negative,0.6285,Cancelled Flight,0.6285,Southwest,sdkstl,0,@SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM?,2015-02-20 10:50:48 -0800,41.9452922011387,-100.201430007069 5.68845012777112E+017,negative,1,Late Flight,1,Southwest,Mackenzie_RT,0,@SouthwestAir flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help @SouthwestAir?,2015-02-20 10:49:54 -0800,41.968263962979,-99.1937301251756 5.6884441297077E+017,negative,1,Customer Service Issue,0.6768,Southwest,JeffLGonzales,0,"@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140",2015-02-20 10:47:31 -0800,42.2353276962013,-93.0312353437905 5.6884343910792E+017,negative,1,Flight Booking Problems,1,Southwest,pkneis0414,0,"@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off.",2015-02-20 10:43:39 -0800,37.3541309903558,-106.603460641528 5.68842944024875E+017,neutral,0.6452,,0,Southwest,_Aphmau_,1,"@SouthwestAir So that's what happens when your power level goes over 9,000... feet in the air.",2015-02-20 10:41:41 -0800,41.3309472350765,-98.8695222405067 5.6884152266333E+017,neutral,0.6476,,,Southwest,capgaznews,0,@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/CVba4olcBl http://t.co/wTa5pX70A5,2015-02-20 10:36:02 -0800,38.0425601338419,-104.214712899343 5.68841522646553E+017,neutral,0.6294,,,Southwest,MDGazette,0,@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/hrvuKtpvn1 http://t.co/MY3dnVBZAZ,2015-02-20 10:36:02 -0800,31.2492217104764,-110.171061272037 5.6884024765782E+017,negative,0.6822,Can't Tell,0.6822,Southwest,fwmperkins,0,@SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown,2015-02-20 10:30:58 -0800,45.2199459468917,-98.8477008701586 5.68839199773733E+017,positive,0.6832,,,Southwest,laurafall,0,@SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M,2015-02-20 10:26:48 -0800,43.8539145249276,-99.7505010892656 5.68838781907935E+017,neutral,1,,,Southwest,jscherms,0,.@SouthwestAir I will if you can see about moving up my Brother in laws graduation to the 6th. Thanks.,2015-02-20 10:25:08 -0800,43.0607171445415,-103.243826335192 5.68836930550534E+017,neutral,1,,,Southwest,MehtaGoesMeta,0,@SouthwestAir will do. Thank you.,2015-02-20 10:17:47 -0800,44.5964646432785,-97.4964930573657 5.68836616166314E+017,neutral,1,,,Southwest,patrickisarobot,0,"@SouthwestAir If there are any Imagine Dragons tickets left for tomorrow at @VelourLive here in Utah I would love to go I am available! :)",2015-02-20 10:16:32 -0800,43.2924917387556,-88.5302081050714 5.68836477099995E+017,neutral,0.6759,,,Southwest,mr_deals805,0,@SouthwestAir so the fares I see for flights in fall are the ABSOULUTELY LOWEST they will be?,2015-02-20 10:15:59 -0800,35.9390827878327,-107.017034691751 5.68834328937009E+017,negative,0.6527,Can't Tell,0.336,Southwest,mwbhere,0,"@SouthwestAir No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm, not so much. Signed, -CaptiveAudience",2015-02-20 10:07:27 -0800,42.4409543822224,-101.769476143612 5.68833691306369E+017,negative,0.6459,Can't Tell,0.323,Southwest,wclsc59,0,@SouthwestAir will you please start offering services out of @triflight and @AshevilleAir to other airports.. Have to drive 3-4 hrs to use u,2015-02-20 10:04:55 -0800,42.2862489187263,-97.6005426838837 5.68833608460284E+017,negative,1,Bad Flight,0.6593,Southwest,AplSosy,0,@SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional. Couldn't do work if I wanted to. Never again.,2015-02-20 10:04:35 -0800,36.3200076909667,-101.538410006666 5.68832907525153E+017,negative,1,Customer Service Issue,0.6735,Southwest,noli528,0,@SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call & cannot get a human,2015-02-20 10:01:48 -0800,35.3256500305687,-101.040332851655 5.68831166976885E+017,negative,1,Late Flight,1,Southwest,patsy_cruse,0,@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!,2015-02-20 09:54:53 -0800,39.0350939179562,-95.2412604165321 5.68830255282041E+017,neutral,1,,,Southwest,leavenodoubt131,0,@SouthwestAir I will dm you now,2015-02-20 09:51:15 -0800,28.6228015360117,-102.699231197305 5.68829994786427E+017,positive,0.6631,,,Southwest,msizzymarie,0,@SouthwestAir already booked my tickets for August 20th-30th! Can't wait for my vacation!,2015-02-20 09:50:13 -0800,41.7665461173438,-94.1763913100822 5.68829852721107E+017,negative,1,Bad Flight,0.6342,Southwest,pkneis0414,0,@SouthwestAir very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing,2015-02-20 09:49:39 -0800,37.9776144756616,-108.321111338402 5.68829686257623E+017,neutral,0.6555,,,Southwest,sincitycomedy,0,@SouthwestAir is that @MurraySawChuck,2015-02-20 09:49:00 -0800,45.3426526439036,-106.110620940758 5.68829652233429E+017,neutral,1,,,Southwest,bluefig,0,@SouthwestAir Maybe it is just a machine...,2015-02-20 09:48:52 -0800,46.018448590436,-103.385892160625 5.68829494556897E+017,negative,1,Late Flight,0.3474,Southwest,bluefig,0,"@SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model.",2015-02-20 09:48:14 -0800,36.5758194572095,-100.510611030558 5.68829196962828E+017,negative,1,Customer Service Issue,0.631,Southwest,Megs701,0,@SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation,2015-02-20 09:47:03 -0800,42.7279695795661,-96.122465727789 5.68828959879791E+017,negative,0.6957,Can't Tell,0.6957,Southwest,Iluvfastracks,0,"@SouthwestAir y airline I fly with, but haven't seen anything like this yet!",2015-02-20 09:46:07 -0800,40.1002047101807,-100.684231312838 5.68828574641328E+017,positive,1,,,Southwest,cbtatenstl,1,@SouthwestAir that's awesome! Love flying SWA!,2015-02-20 09:44:35 -0800,40.9293888645952,-97.9048146197916 5.68828335922356E+017,positive,0.6742,,0,Southwest,I_LuvMy_3Girls,0,@SouthwestAir That guy was the flight attendant on my last flight… he was hilarious! ☺,2015-02-20 09:43:38 -0800,38.6364558156777,-105.134928470082 5.68828267660054E+017,positive,1,,,Southwest,ljordan,0,@SouthwestAir thanks for the info and the quick response!,2015-02-20 09:43:21 -0800,40.4912313944006,-95.7528991483147 5.68827958527275E+017,positive,1,,,Southwest,alycam,0,@SouthwestAir shhhh i don't want something else to steal our deal😉,2015-02-20 09:42:08 -0800,41.2796673823731,-107.654406482352 5.68826365878731E+017,negative,1,Cancelled Flight,1,Southwest,danieljsu,0,@SouthwestAir Cancelled Flighting flights 45 minutes before takeoff & sitting for 45 min on the runway of the rescheduled flight #badservice,2015-02-20 09:35:48 -0800,35.1149732830641,-95.2963308401592 5.68825797613646E+017,neutral,1,,,Southwest,JuliaMooch1,0,@SouthwestAir how do I go on the scavenger hunt if I'm in Boston?,2015-02-20 09:33:33 -0800,39.9815697476971,-108.405006811069 5.6882554279272E+017,neutral,1,,,Southwest,Seattle_D,0,@SouthwestAir Hi there. We’re flying SWA today. Our son has a peanut allergy. Any way to request the crew not serve peanuts on flight? Thx,2015-02-20 09:32:32 -0800,35.7844131447633,-95.6827013312634 5.68823099182985E+017,positive,0.3612,,0,Southwest,Muirkat_23,0,@SouthwestAir Deborah helped me💁,2015-02-20 09:22:49 -0800,36.752903799504,-102.859702159812 5.68823050571027E+017,positive,1,,,Southwest,jetringer5,0,@SouthwestAir give this guy a raise....great start to flight from AZ to MKE..,2015-02-20 09:22:38 -0800,33.3134980655442,-101.831099070426 5.68821349688472E+017,negative,1,Customer Service Issue,1,Southwest,CiaoBambino,0,@SouthwestAir - 800 is not int'l friendly,2015-02-20 09:15:52 -0800,34.1323986584503,-107.085968683989 5.6882126823909E+017,neutral,0.6664,,,Southwest,saMykel,0,"@SouthwestAir ha, ha not a make or break for me either way!",2015-02-20 09:15:33 -0800,30.3581252488095,-107.975335504599 5.68820729879368E+017,negative,1,Customer Service Issue,1,Southwest,bodoughty,0,@SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight,2015-02-20 09:13:24 -0800,35.4065197205894,-106.093787586634 5.68818517694403E+017,negative,1,Customer Service Issue,0.6964,Southwest,Muirkat_23,0,@SouthwestAir can you answer the phone so I can change my flight plans. Srsly.,2015-02-20 09:04:37 -0800,39.4378673684579,-100.540329633041 5.68818427579793E+017,negative,0.6866,Customer Service Issue,0.6866,Southwest,Megs701,0,@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler,2015-02-20 09:04:15 -0800,41.1661076002055,-101.921894326508 5.68818229461721E+017,neutral,1,,,Southwest,luoyegongfu,0,@SouthwestAir I would.,2015-02-20 09:03:28 -0800,36.1651992470062,-114.732341971098 5.68813634152849E+017,negative,1,Customer Service Issue,0.6809,Southwest,CSENOJ,0,"@SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey",2015-02-20 08:45:13 -0800,35.0596836971298,-106.717251778226 5.68813302140285E+017,neutral,1,,,Southwest,JuliaMooch1,0,@SouthwestAir can you show me some luv?Its 9 degrees and all this snow but Imdetermined to go to #DestinationDragons http://t.co/oXm6cWGaB7,2015-02-20 08:43:53 -0800,40.3514974289304,-105.204676317176 5.68812233146405E+017,neutral,0.6833,,0,Southwest,ProShunks,0,@SouthwestAir sent,2015-02-20 08:39:39 -0800,42.1903145865136,-98.3663098386946 5.68811734040863E+017,negative,1,Bad Flight,0.3522,Southwest,CSENOJ,0,@SouthwestAir what does relay concerns really mean & how/why do u keep letting people on flights with bags larger than u state are allowabl?,2015-02-20 08:37:40 -0800,34.9937503247085,-99.2233431185934 5.68810642523726E+017,neutral,1,,,Southwest,CiaoBambino,0,@SouthwestAir what number can we use to all from outside the US? Thx,2015-02-20 08:33:19 -0800,39.0751517634423,-103.18557068949 5.68808340387537E+017,negative,1,Customer Service Issue,0.6507,Southwest,ohshititsjake,0,@SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em,2015-02-20 08:24:10 -0800,37.7009237637696,-106.385620464982 5.68808165636215E+017,neutral,0.7046,,,Southwest,matthewhirsch,0,@SouthwestAir Thanks! I know the routes you currently have from Newark. I was just wondering if there was any new ones on the horizon,2015-02-20 08:23:29 -0800,41.7542840489323,-97.7282297648722 5.68807908374286E+017,positive,1,,,Southwest,itsjessme_,0,@SouthwestAir oh my gosh! Going to dm you now! Thank you!,2015-02-20 08:22:27 -0800,30.6041969626496,-95.0873652492499 5.68807451249627E+017,positive,1,,,Southwest,geekstiel,0,@SouthwestAir THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG,2015-02-20 08:20:38 -0800,39.7972335794079,-104.400178424353 5.68807206059029E+017,negative,0.663,Late Flight,0.663,Southwest,coltsgal88,0,@SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05.,2015-02-20 08:19:40 -0800,30.8195715086946,-98.0577853249339 5.68804291755946E+017,negative,1,Flight Booking Problems,0.6559,Southwest,parshooter321,0,"@SouthwestAir couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out.",2015-02-20 08:08:05 -0800,34.2856065340892,-95.3572074463955 5.68803368367366E+017,neutral,1,,,Southwest,geekstiel,0,@SouthwestAir I DMed you :),2015-02-20 08:04:25 -0800,40.7674662243644,-103.19943641927 5.68802316893217E+017,neutral,1,,,Southwest,Dragons_103,0,@SouthwestAir When is the last chance to win #DestinationDragon ???,2015-02-20 08:00:14 -0800,46.9594357772977,-111.503255928428 5.68802305606361E+017,negative,1,Late Flight,1,Southwest,Vindictive_tK,0,@SouthwestAir make this delay go away. Maybe upgrade me and Kats seats. We are headed to Columbus.,2015-02-20 08:00:12 -0800,40.2351517483283,-98.0204683039535 5.68802232004514E+017,neutral,1,,,Southwest,stacymichael14,0,@SouthwestAir I have a flight 2/22 @930 am from Fort Lauderdale to bwi.. Can I Cancelled Flight that flight ? Flight 3458 trip I'd 314505529,2015-02-20 07:59:54 -0800,43.3462453651017,-86.2110484016171 5.68802105005347E+017,neutral,1,,,Southwest,Dragons_103,0,@SouthwestAir @geekstiel Do you know when the last chance is?,2015-02-20 07:59:24 -0800,47.2720347391439,-103.692774608341 5.68802037057647E+017,neutral,1,,,Southwest,_mighty_max_,0,@SouthwestAir @Vindictive_tK Larry David works for southwest?,2015-02-20 07:59:08 -0800,41.6375501435247,-97.2053198177862 5.68801542322549E+017,neutral,1,,,Southwest,d4nigirl,0,@SouthwestAir flying Southwest for the first time to LGA with a layover in Atlanta!,2015-02-20 07:57:10 -0800,39.1760278089076,-102.572233425098 5.68800998929662E+017,positive,1,,,Southwest,matthewhirsch,0,@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!,2015-02-20 07:55:00 -0800,44.4302147535757,-103.524825863327 5.68800246433776E+017,positive,1,,,Southwest,Sinatra1979,0,@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry,2015-02-20 07:52:01 -0800,42.2124739451526,-89.1322946673866 5.68800184345469E+017,negative,1,Customer Service Issue,0.6844,Southwest,billyontherun,0,@SouthwestAir FJBFSC all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent,2015-02-20 07:51:46 -0800,39.2557985200969,-93.7854099011932 5.68798426810356E+017,negative,0.6386,Cancelled Flight,0.3295,Southwest,DrKenRussell,0,@SouthwestAir what do I need to do when TSA pre doesn't show for a flight of mine?,2015-02-20 07:44:47 -0800,40.9782218715834,-106.544217722884 5.68797768162128E+017,negative,1,Customer Service Issue,1,Southwest,billyontherun,0,@SouthwestAir getting the run around today with customer service & disconnected customer relations # given twice. Help!!!,2015-02-20 07:42:10 -0800,35.3954050891219,-94.4157764771427 5.68797729876345E+017,negative,0.6808,Can't Tell,0.3514,Southwest,lot223,0,@SouthwestAir have been doing that for hours already,2015-02-20 07:42:01 -0800,44.7639705062662,-95.0524027532908 5.68795746721514E+017,positive,1,,,Southwest,Mercer312,0,@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU,2015-02-20 07:34:08 -0800,42.6712579107409,-99.0999156866866 5.68794864533385E+017,positive,1,,,Southwest,Cindy318,0,"@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u",2015-02-20 07:30:38 -0800,42.7770057033723,-106.527066019667 5.68793782164062E+017,neutral,1,,,Southwest,Sinatra1979,0,@SouthwestAir Who can I contact about requesting a charity donation? #ThankYou,2015-02-20 07:26:20 -0800,40.1194780117897,-101.104584976451 5.68791283575202E+017,positive,1,,,Southwest,Lil_Larso,0,@SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou,2015-02-20 07:16:24 -0800,48.2222129382875,-99.6922606489325 5.68788357431448E+017,neutral,0.6601,,,Southwest,lot223,0,@SouthwestAir what is the status on flight#122 STL-AUS?,2015-02-20 07:04:46 -0800,41.8364719509931,-99.7810035756889 5.68787787815776E+017,positive,1,,,Southwest,Tinygami,0,@SouthwestAir please do. Hate having to fly a different airline. You're my fav.,2015-02-20 07:02:30 -0800,45.8090925802681,-101.932906764992 5.68787660266824E+017,negative,0.7128,Customer Service Issue,0.3723,Southwest,pjfuller,0,"@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was",2015-02-20 07:02:00 -0800,38.0597846902352,-98.5631507129645 5.6878704677872E+017,positive,0.6659,,,Southwest,LENSconcept,0,@SouthwestAir sure thing,2015-02-20 06:59:34 -0800,36.7669974948428,-108.839978559994 5.68785762218611E+017,negative,0.654,Customer Service Issue,0.654,Southwest,elms614,0,@SouthwestAir why did you book my hotel twice?!?! Ahhhhh,2015-02-20 06:54:27 -0800,36.0037771808244,-95.2407029883245 5.68784615877575E+017,positive,0.3685,,0,Southwest,carlostopeca,0,@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother. I planned and you change the rules,2015-02-20 06:49:54 -0800,42.8855447797776,-103.657110098111 5.687844364283E+017,positive,0.6955,,,Southwest,Danehowell40,0,@SouthwestAir Jackpot! #legroom http://t.co/ZO2iceG4lI,2015-02-20 06:49:11 -0800,39.3645623979474,-106.393897540826 5.68784295759778E+017,negative,1,Customer Service Issue,0.625,Southwest,parshooter321,0,"@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!",2015-02-20 06:48:38 -0800,28.1753993900657,-99.6218851778148 5.68784239841432E+017,negative,1,Can't Tell,1,Southwest,carlostopeca,0,@SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation.,2015-02-20 06:48:24 -0800,40.8476447223036,-109.916527192381 5.68782761852596E+017,neutral,0.6542,,,Southwest,svssywentz,0,@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!,2015-02-20 06:42:32 -0800,35.7955046444049,-103.386948441615 5.68781747128803E+017,positive,1,,,Southwest,svssywentz,0,"@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +",2015-02-20 06:38:30 -0800,35.7827812568823,-99.0953751496491 5.68781555784507E+017,negative,1,Customer Service Issue,0.3544,Southwest,BCCoble,0,@SouthwestAir Longer flights with 300 series no wifi? Will be great when you retire them.,2015-02-20 06:37:45 -0800,38.4724159685481,-103.415171813229 5.68781450146787E+017,negative,1,Bad Flight,1,Southwest,pjfuller,0,"@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?",2015-02-20 06:37:19 -0800,44.940292010271,-105.052594756333 5.68781422804263E+017,neutral,0.3389,,0,Southwest,wagneraj,0,"@SouthwestAir yes, thank you. Just sent DM.",2015-02-20 06:37:13 -0800,37.2166839167445,-100.755405778831 5.68780060720701E+017,neutral,0.66,,,Southwest,geekstiel,0,@SouthwestAir when is the last chance to get #DestinationDragons tickets? I would die of happiness if I won 😭🙏,2015-02-20 06:31:48 -0800,36.5433434813997,-101.297900275865 5.68779480019251E+017,negative,1,Bad Flight,0.6872,Southwest,rebekahcancino,0,@SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad.,2015-02-20 06:29:30 -0800,39.2243778156938,-111.818867038657 5.68779073117246E+017,negative,1,Can't Tell,0.6723,Southwest,rebekahcancino,0,"@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5.",2015-02-20 06:27:53 -0800,37.2808394772206,-100.740918537027 5.68778893085291E+017,negative,1,Lost Luggage,1,Southwest,LENSconcept,0,@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?,2015-02-20 06:27:10 -0800,44.7323755967751,-102.003230186405 5.68778115956093E+017,negative,1,Bad Flight,0.6706,Southwest,rebekahcancino,0,@SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(,2015-02-20 06:24:04 -0800,42.8818086305643,-95.6165620447707 5.68777943104803E+017,negative,0.6632,Bad Flight,0.3474,Southwest,dealWHITit,0,@SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!!,2015-02-20 06:23:23 -0800,38.2394998880725,-102.425210354176 5.68776728333541E+017,neutral,0.3469,,0,Southwest,Milwaukette,0,@SouthwestAir Can you please follow so I can DM? Thx!,2015-02-20 06:18:34 -0800,41.4580382902475,-107.078359265196 5.68774192029524E+017,neutral,1,,,Southwest,tracyannmanning,0,@SouthwestAir sent DM,2015-02-20 06:08:29 -0800,38.1495930655678,-92.9079716402932 5.68773575705899E+017,positive,1,,,Southwest,tradingtrainer,0,@SouthwestAir... I love you. Air travel doesn't get easier.,2015-02-20 06:06:02 -0800,39.5877693210333,-106.610337422609 5.68772912557134E+017,positive,1,,,Southwest,chuckgose,0,@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.,2015-02-20 06:03:24 -0800,34.640113212626,-107.231074555016 5.68772846878462E+017,negative,1,Customer Service Issue,1,Southwest,stilettoslife,0,"@SouthwestAir Repeating this is policy is basically repeating ""Fuck you"" to your customers. I'll be shopping for a new airline ASAP",2015-02-20 06:03:08 -0800,33.9778892008493,-93.330764555089 5.6877281759805E+017,negative,1,Can't Tell,1,Southwest,luoyegongfu,0,"@SouthwestAir yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you.",2015-02-20 06:03:01 -0800,33.8832419147356,-97.8624556957306 5.68772614639845E+017,negative,1,Lost Luggage,1,Southwest,stilettoslife,0,@SouthwestAir Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.,2015-02-20 06:02:13 -0800,40.4677567614548,-95.913429795178 5.6877233463235E+017,negative,1,Customer Service Issue,0.6818,Southwest,stilettoslife,0,"@SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???",2015-02-20 06:01:06 -0800,42.972966907429,-104.814091176189 5.68768874037916E+017,neutral,0.6426,,0,Southwest,patrickisarobot,0,@SouthwestAir I would love to go to the #DestinationDragons @ImagineDragons show tomorrow in Utah at @VelourLive! I've been trying so hard.,2015-02-20 05:47:21 -0800,50.1582880309101,-103.136653258765 5.68768837744611E+017,neutral,0.6904,,,Southwest,LegendLeng,0,@SouthwestAir i hope i can take my selfie stick on the plane today! #goingtovegas,2015-02-20 05:47:12 -0800,40.228921601532,-98.121490245547 5.68768156841308E+017,negative,1,Flight Booking Problems,0.3763,Southwest,luoyegongfu,0,@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.,2015-02-20 05:44:30 -0800,37.8201300203351,-103.189589847707 5.68764097015058E+017,neutral,1,,,Southwest,andylapin,0,"@SouthwestAir it is working on a different device, though. Any help is appreciated.",2015-02-20 05:28:22 -0800,41.1610840618997,-106.015600313066 5.68763877992706E+017,negative,1,Bad Flight,0.6452,Southwest,andylapin,0,@SouthwestAir having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected.,2015-02-20 05:27:30 -0800,36.3263254401737,-102.760339606231 5.68763876377907E+017,negative,1,Can't Tell,0.6699,Southwest,birdman64015,0,@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?,2015-02-20 05:27:29 -0800,40.513658740577,-106.108105653901 5.68763245911126E+017,positive,1,,,Southwest,Lb364,0,@SouthwestAir Thank you! I can't wait either :),2015-02-20 05:24:59 -0800,47.8895958550454,-94.7253663813025 5.6876308768938E+017,negative,1,Customer Service Issue,0.6494,Southwest,tracyannmanning,0,@SouthwestAir What does this even mean? I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.,2015-02-20 05:24:21 -0800,40.5173253383323,-94.780625063249 5.68762437832479E+017,positive,1,,,Southwest,beefsnout,0,@southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time!,2015-02-20 05:21:46 -0800,44.7159738057556,-100.299133264954 5.6876199697338E+017,negative,1,Lost Luggage,0.6511,Southwest,dman610_dave,0,"@SouthwestAir you do a great job of achieving that at most cities, just not at BWI.",2015-02-20 05:20:01 -0800,47.7815363731264,-98.1339231876786 5.68760785113121E+017,negative,1,Cancelled Flight,1,Southwest,birdman64015,0,@SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!,2015-02-20 05:15:12 -0800,44.9736402185566,-101.395343532887 5.68759914514014E+017,positive,1,,,Southwest,butimvikki,0,@SouthwestAir your employees at BWI have been amazing!,2015-02-20 05:11:45 -0800,32.6812788129107,-97.0182221280357 5.68758001856848E+017,positive,0.6509,,,Southwest,derekbarney,0,@SouthwestAir thanks for responding.,2015-02-20 05:04:09 -0800,41.8743741373074,-97.520165996133 5.68755032138469E+017,negative,1,Can't Tell,0.3513,Southwest,birdman64015,0,@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!,2015-02-20 04:52:21 -0800,37.4525836271501,-101.263189294842 5.68753398100693E+017,neutral,0.6284,,0,Southwest,Kay2run,0,"@SouthwestAir Hi! Winter Wx Advisory issued for STL. Snow & Ice & Cold, oh my! Will you issue a travel advisory for that?",2015-02-20 04:45:51 -0800,33.8045883024523,-110.602078087055 5.68752276040495E+017,neutral,0.916,,0,Southwest,kalenski,0,"@SouthwestAir If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call?",2015-02-20 04:41:24 -0800,38.5379485554949,-91.996131609572 5.68742080715104E+017,negative,0.6651,Flight Attendant Complaints,0.3418,Southwest,andylapin,0,@SouthwestAir luxury! Only 40 people on this flight. I'm going to get spoiled.,2015-02-20 04:00:53 -0800,35.0791703017877,-109.462320319444 5.68724299873432E+017,negative,1,longlines,0.3641,Southwest,derekbarney,0,"@southwestair three flights with three check in agents, not enough. #missedflight back to Jet Blue",2015-02-20 02:50:14 -0800,35.7900832340587,-112.166849814443 5.68697648028488E+017,positive,1,,,Southwest,Lb364,0,@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime,2015-02-20 01:04:19 -0800,38.9489482316595,-103.83133523132 5.68673970251117E+017,negative,1,Flight Booking Problems,1,Southwest,vdeshp2,0,@SouthwestAir unable to book travel right now on the website or through the app. Help!,2015-02-19 23:30:14 -0800,39.6076687546034,-107.998591278302 5.68671818262774E+017,positive,1,,,Southwest,freehighfives,0,@SouthwestAir Gracias... appreciate that!,2015-02-19 23:21:41 -0800,43.3717427378133,-90.808335043707 5.6866426650248E+017,positive,1,,,Southwest,JaylynCoffin,0,@SouthwestAir was fantastic! That's the best flight service I've ever had.,2015-02-19 22:51:41 -0800,40.5404590874635,-102.72525026145 5.68658885361439E+017,neutral,0.6974,,,Southwest,linkster93,0,@SouthwestAir would love to win tickets and take my son to Imagine Dragons in Provo Saturday night. Crossed fingers. #DestinationDragons,2015-02-19 22:30:18 -0800,39.3056103219933,-104.543917374597 5.68650933049147E+017,negative,0.646,Customer Service Issue,0.646,Southwest,ProShunks,0,"@SouthwestAir Promotion also said two free round trip flights. Nope, had to pay $200 extra for chi to Vegas. Bait&switch.",2015-02-19 21:58:42 -0800,43.4202365074479,-97.3736073610895 5.68644929595056E+017,negative,0.6524,Can't Tell,0.6524,Southwest,Yaardiegurl,0,"@SouthwestAir so for an extra luggage, it cost $75????",2015-02-19 21:34:50 -0800,36.3119025131619,-109.125166757673 5.68639956622512E+017,negative,1,Bad Flight,0.6632,Southwest,dotcomjohn,0,@SouthwestAir turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY?,2015-02-19 21:15:05 -0800,44.0688528413859,-94.1565757276234 5.68639461648503E+017,positive,0.6809,,,Southwest,jdbwaffles,0,"@SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!😜",2015-02-19 21:13:07 -0800,49.4140175174579,-108.715743340494 5.68637034761302E+017,negative,0.6543,Late Flight,0.6543,Southwest,AdamLarsenn,0,@SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ??,2015-02-19 21:03:28 -0800,45.837238283028,-104.221053648442 5.68630779720417E+017,neutral,1,,,Southwest,HolguinAndy,0,@SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol,2015-02-19 20:38:37 -0800,45.6586119121416,-106.942990392853 5.68629791869395E+017,negative,1,Bad Flight,1,Southwest,ViroSciCollie,0,"@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated",2015-02-19 20:34:41 -0800,41.237983274762,-103.904463145394 5.68629558716592E+017,negative,0.66,Customer Service Issue,0.35,Southwest,teachermohler,0,"@SouthwestAir Why do airlines change ticket prices in the middle of the day #annoyed",2015-02-19 20:33:46 -0800,47.0460967618681,-101.918330606508 5.68627477259485E+017,negative,1,Late Flight,1,Southwest,_ItsMeHollywood,0,@SouthwestAir #delayed again! You're killing me Late Flightly!,2015-02-19 20:25:29 -0800,36.3388977624469,-99.7898687255969 5.68624572985004E+017,positive,0.6609,,,Southwest,allymbeck,0,@SouthwestAir LOVE IMAGINE DRAGONS SO MUCH I EOULD DIE IF I GOT TICKETS,2015-02-19 20:13:57 -0800,34.0595318154434,-109.381813630251 5.68622676773704E+017,neutral,1,,,Southwest,sick_beat_swift,0,@SouthwestAir I WANNAA GO TO THE VEGAS SHOW SO BAD ID DOO ANYTHING #DestinationDragons,2015-02-19 20:06:25 -0800,46.838211834407,-100.874722674491 5.68622422309482E+017,positive,0.7172,,,Southwest,sick_beat_swift,0,"@SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons",2015-02-19 20:05:24 -0800,37.5979866542622,-104.264477689079 5.68621312622658E+017,positive,0.6484,,,Southwest,geekstiel,0,@SouthwestAir I would love to go to the Atlanta show ♥️,2015-02-19 20:01:00 -0800,37.1027414451667,-93.185528274545 5.68621122368852E+017,positive,1,,,Southwest,sick_beat_swift,0,@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!,2015-02-19 20:00:14 -0800,44.4703695332462,-94.4104258938726 5.68618050745864E+017,negative,1,Late Flight,1,Southwest,PeterSanto29,0,@SouthwestAir Another delay. Wow,2015-02-19 19:48:02 -0800,37.0848064161983,-99.8909868740857 5.68617163465957E+017,negative,1,Cancelled Flight,0.6806,Southwest,KojiFox,0,@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.,2015-02-19 19:44:30 -0800,41.4182639398337,-104.579982750761 5.68615365619663E+017,positive,1,,,Southwest,lauraannB85,0,@SouthwestAir this would be an awesome experience #DestinationDragons,2015-02-19 19:37:22 -0800,38.2845491621513,-101.219384815613 5.68614676612964E+017,positive,1,,,Southwest,THlSICKBEAT,0,@SouthwestAir Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link & read! http://t.co/lO6LghPcdU,2015-02-19 19:34:37 -0800,47.6514279152142,-103.983732592315 5.6861383719834E+017,neutral,0.6236,,,Southwest,DSims3,0,@SouthwestAir Yes! How about #DestinationDragons in San Diego?!?,2015-02-19 19:31:17 -0800,37.2186018877147,-108.755295004654 5.68613712858198E+017,negative,1,Bad Flight,0.6771,Southwest,JatinAShah,0,@SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email. What am i paying $8 for??,2015-02-19 19:30:48 -0800,48.096826475306,-90.1688529716413 5.68613245839225E+017,neutral,1,,,Southwest,_YohoKa_,0,@SouthwestAir do we get to pick which @Imaginedragons show? #DestinationDragons,2015-02-19 19:28:56 -0800,37.3765217490891,-97.7995362272289 5.68611966937215E+017,negative,0.66,Late Flight,0.66,Southwest,PlaneyJanie,0,@SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou,2015-02-19 19:23:51 -0800,45.1279938055476,-95.3021059000734 5.68611700674585E+017,negative,1,Late Flight,1,Southwest,MickeySnowflake,0,"@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?",2015-02-19 19:22:48 -0800,46.9356068059822,-101.758813511404 5.68611482780508E+017,negative,1,Late Flight,1,Southwest,collmac22,0,@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min 😥 #fail,2015-02-19 19:21:56 -0800,48.3128292667787,-91.805210513518 5.68611276026352E+017,negative,1,Bad Flight,0.3596,Southwest,originalwecky,0,"@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic",2015-02-19 19:21:07 -0800,38.0288727465974,-100.340497896285 5.68609263485985E+017,negative,1,Damaged Luggage,1,Southwest,pwdersno,0,@SouthwestAir Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6,2015-02-19 19:13:07 -0800,46.0654772687291,-98.2430194903678 5.68607454893728E+017,positive,0.6252,,,Southwest,CalbynSevilla,0,@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;),2015-02-19 19:05:56 -0800,46.5659830838679,-98.6931859207569 5.68605955614642E+017,positive,1,,,Southwest,MattChrisEd,0,"@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!",2015-02-19 18:59:58 -0800,45.2790616054321,-106.986093157587 5.68605600273142E+017,neutral,1,,,Southwest,itsjessme_,0,@SouthwestAir Can you help me out with tickets to the Vegas event? I would be so stoked!,2015-02-19 18:58:33 -0800,44.3197047542762,-97.7665409403897 5.68605358534447E+017,neutral,1,,,Southwest,newt_ripley,0,"@SouthwestAir I notice that there are separate buttons for ""guitar"" and actual ""music"" in this pic. Some bands should take note of this.",2015-02-19 18:57:36 -0800,42.7480401213642,-94.7385530246806 5.68604899870712E+017,neutral,1,,,Southwest,Karima_Hersi,0,@SouthwestAir give me tickets to atlanta! I would do anything! Anything 😆,2015-02-19 18:55:46 -0800,38.9015925905193,-106.491361527341 5.68604830291222E+017,negative,1,Customer Service Issue,0.6803,Southwest,julianguilfoyle,0,@SouthwestAir offering us absolutely nothing for our troubles either. Blames the @TSA,2015-02-19 18:55:30 -0800,45.5919029426368,-94.3839330173444 5.68604231026004E+017,negative,1,Can't Tell,0.6667,Southwest,mrssuperdimmock,0,@SouthwestAir link doesn't work,2015-02-19 18:53:07 -0800,45.9423826391018,-105.836792673946 5.68597968405836E+017,neutral,1,,,Southwest,bhammock,0,@SouthwestAir Just realized my Luv Voucher expired today. :( Any chance of getting some luv with an extension? Please? #VeryLoyalCustomer,2015-02-19 18:28:14 -0800,37.2484840051686,-96.8781253399267 5.68596145456292E+017,negative,0.691,Customer Service Issue,0.348,Southwest,geekstiel,0,"@SouthwestAir it'd be nice if I could get an answer, even a simple ""no"" would do; I just want to know. :)",2015-02-19 18:20:59 -0800,35.0525994080502,-95.4268283313251 5.68592809344819E+017,negative,1,Late Flight,0.6412,Southwest,bluefig,0,@southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...,2015-02-19 18:07:44 -0800,41.6916361398409,-100.174096504487 5.68591059602829E+017,positive,1,,,Southwest,iknowmatt2,0,@SouthwestAir a nice trip back home after a looong vaca 😊🌴 http://t.co/9TRvfnCedL,2015-02-19 18:00:47 -0800,42.6098815671023,-103.867448745289 5.68590782640165E+017,negative,1,Bad Flight,0.6882,Southwest,freehighfives,0,@SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM,2015-02-19 17:59:41 -0800,51.1335665055882,-102.192601774385 5.6858974083394E+017,positive,1,,,Southwest,johnpitzel,0,@SouthwestAir It was the usually excellent SWA flight!,2015-02-19 17:55:32 -0800,36.70211811171,-101.970649880016 5.68589732520665E+017,negative,0.6806,Late Flight,0.6806,Southwest,paindocsteve,0,@SouthwestAir you know I ❤️you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6,2015-02-19 17:55:30 -0800,36.7059065756333,-100.989988955367 5.68588931379253E+017,negative,1,Can't Tell,0.6709,Southwest,bfitnbfab,0,@SouthwestAir I figured the streaming wouldn't work per the TOS but just the @NASCAR site is taking longer than 5 minutes to load,2015-02-19 17:52:19 -0800,36.1385505993235,-97.7720949661082 5.68587821264609E+017,negative,1,Late Flight,0.6768,Southwest,kgLate Flightshow10,0,"@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter",2015-02-19 17:47:55 -0800,39.8145954002762,-95.955534522313 5.68587490971533E+017,negative,1,Flight Attendant Complaints,1,Southwest,kgLate Flightshow10,0,@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.,2015-02-19 17:46:36 -0800,40.7648057203066,-94.7322710444469 5.68587424747512E+017,negative,1,Can't Tell,0.6848,Southwest,bfitnbfab,0,@SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels,2015-02-19 17:46:20 -0800,37.9764738762079,-99.3551562051806 5.68587228353585E+017,negative,1,Late Flight,1,Southwest,kgLate Flightshow10,0,"@SouthwestAir Dear SWA, I fly you a lot. Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min....",2015-02-19 17:45:33 -0800,40.1508858195007,-98.6822534240268 5.68586882600161E+017,negative,1,Late Flight,0.6844,Southwest,MySnobbyCX,0,"@SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice",2015-02-19 17:44:11 -0800,39.3419065804585,-101.659409679604 5.68586231409476E+017,neutral,0.689,,0,Southwest,Grime145,0,@SouthwestAir seems like you could make more money by opening up seats on a more desirable flight.,2015-02-19 17:41:36 -0800,39.2219089185184,-94.1499322491291 5.68585356586586E+017,positive,1,,,Southwest,Salem_Eways,0,@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!,2015-02-19 17:38:07 -0800,43.4704931345685,-108.828853228988 5.68584029106266E+017,positive,1,,,Southwest,YavesEllis,0,@SouthwestAir thanks for adding straight flights from Columbus to Oakland!,2015-02-19 17:32:50 -0800,43.0647128020049,-110.808600350709 5.68582794340897E+017,positive,0.6667,,,Southwest,NormaG348,0,@SouthwestAir I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline,2015-02-19 17:27:56 -0800,29.9871560544813,-103.876804310772 5.68582726875517E+017,negative,1,Customer Service Issue,1,Southwest,CassandraWE,0,@SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight!,2015-02-19 17:27:40 -0800,44.9574388557492,-100.379872246386 5.68582374549807E+017,negative,1,Customer Service Issue,1,Southwest,CassandraWE,0,@SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end? Where is the LUV?,2015-02-19 17:26:16 -0800,35.392431138772,-102.093962062777 5.68581984055906E+017,neutral,1,,,Southwest,jolexa,0,@southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?,2015-02-19 17:24:43 -0800,38.7455639647058,-101.930829507406 5.68581908075934E+017,negative,0.9658,Bad Flight,0.6623,Southwest,abyrley,1,@SouthwestAir please do something about the speed of your WiFi connections on your planes. It might as well be non-existent.,2015-02-19 17:24:25 -0800,32.7492854439348,-103.551140449724 5.68579873926746E+017,positive,0.6344,,0,Southwest,ksteinkamp,0,@SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.,2015-02-19 17:16:20 -0800,39.4339446792901,-94.8586185967828 5.68578381320598E+017,negative,0.6603,Can't Tell,0.6603,Southwest,looselydraped,0,@SouthwestAir Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it.,2015-02-19 17:10:24 -0800,43.5292799357349,-97.754841620918 5.68578230933979E+017,negative,1,Cancelled Flight,0.6547,Southwest,looselydraped,0,@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc!,2015-02-19 17:09:48 -0800,35.1325248606155,-108.26172374943 5.68578057293808E+017,neutral,1,,,Southwest,itsjessme_,1,@SouthwestAir Is there any way to get entry to the Las Vegas event to see @Imaginedragons perform? #DestinationDragons,2015-02-19 17:09:07 -0800,38.2977986785466,-98.9313401506051 5.68575335148581E+017,positive,1,,,Southwest,NickStewart140,0,@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!,2015-02-19 16:58:18 -0800,37.0465506976326,-94.7444157281613 5.68575202713584E+017,negative,1,Can't Tell,0.3506,Southwest,Grime145,0,@SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available? doesn't make sense to me.,2015-02-19 16:57:46 -0800,37.5357164724192,-98.8698968852481 5.68574960035361E+017,negative,1,Bad Flight,1,Southwest,John_Corl,0,@SouthwestAir and now no wifi??? Come on.,2015-02-19 16:56:48 -0800,32.6274870996525,-95.2215382125051 5.68574614110118E+017,negative,1,Late Flight,1,Southwest,John_Corl,2,@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk,2015-02-19 16:55:26 -0800,43.8003935269446,-107.270620121082 5.68573661378175E+017,positive,1,,,Southwest,CWiesmore,0,"@SouthwestAir have to be honest, didn't expect a fast response, thank you! Off to #Chiberia we go!",2015-02-19 16:51:39 -0800,44.5350234113743,-97.2838688517395 5.68573057184473E+017,positive,1,,,Southwest,destryfields,0,@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup,2015-02-19 16:49:15 -0800,48.6507101881489,-104.883699085661 5.68572506300244E+017,positive,1,,,Southwest,walterbiscardi,0,@SouthwestAir Already signed up! Thanks! Looking forward to trying the Southwest experience.,2015-02-19 16:47:03 -0800,35.9790247721111,-105.683876443953 5.68571900596773E+017,negative,1,Bad Flight,0.3553,Southwest,CWiesmore,0,"@SouthwestAir, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND",2015-02-19 16:44:39 -0800,34.801073742043,-94.8689683243368 5.68571242627903E+017,neutral,1,,,Southwest,hvroberts,0,@SouthwestAir good to know. Perhaps it was execution then.,2015-02-19 16:42:02 -0800,38.9574868304542,-108.517928749051 5.68571203553599E+017,negative,1,Late Flight,1,Southwest,MichaelALopezJr,0,@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.,2015-02-19 16:41:53 -0800,44.0092386297491,-108.728749181319 5.68571021554557E+017,negative,1,Flight Booking Problems,1,Southwest,John_Corl,0,@SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook.,2015-02-19 16:41:09 -0800,46.6054633286648,-99.7131996299183 5.68570374335525E+017,positive,1,,,Southwest,AMiltx3,0,"“@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL” that's why you're bae ❤️",2015-02-19 16:38:35 -0800,41.9581205594498,-94.1121435521181 5.68570219951555E+017,negative,1,Lost Luggage,0.6606,Southwest,lillcheeks,0,@SouthwestAir do we have a time estimate for our luggage? we'll be sure to fill out your survey!!,2015-02-19 16:37:58 -0800,38.0345309334243,-95.1615594864616 5.68568900767654E+017,positive,1,,,Southwest,DStein026,0,"@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. 👍👍",2015-02-19 16:32:44 -0800,46.0037182794807,-96.7718824891907 5.68567255291703E+017,positive,0.6819,,,Southwest,itsjessme_,0,"@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing.",2015-02-19 16:26:11 -0800,43.0947372804155,-98.9420640262671 5.68566331169247E+017,neutral,0.6667,,0,Southwest,mikeroblescomic,0,@SouthwestAir DM Sent.,2015-02-19 16:22:31 -0800,35.3382504577501,-100.388714227331 5.68565615327228E+017,neutral,1,,,Southwest,geekstiel,0,@SouthwestAir can you please DM me? I have a question for you :),2015-02-19 16:19:40 -0800,36.5155293740541,-100.954720307041 5.68565272824582E+017,neutral,1,,,Southwest,AdrienneCorn,0,@SouthwestAir done.0,2015-02-19 16:18:19 -0800,38.4266502039603,-101.310044693802 5.68563550475698E+017,negative,0.6636,Bad Flight,0.6636,Southwest,hwulczyn,0,@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir 😖 2 a day?!,2015-02-19 16:11:28 -0800,43.441393397097,-99.1497254661927 5.68563324704707E+017,neutral,0.6769,,0,Southwest,martr152,0,@SouthwestAir sent,2015-02-19 16:10:34 -0800,39.3639767176477,-92.0656684573798 5.68562849447948E+017,negative,1,Late Flight,1,Southwest,MySnobbyCX,0,"@SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice",2015-02-19 16:08:41 -0800,41.1498001286521,-95.7715633406574 5.68562728585065E+017,positive,1,,,Southwest,bjpoppe,0,@SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco.,2015-02-19 16:08:12 -0800,42.6525763763037,-106.425420170758 5.68562631616942E+017,positive,1,,,Southwest,md11pilotms,0,@SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!✈️✈️,2015-02-19 16:07:49 -0800,39.4832619757394,-99.6312759786543 5.68560904469684E+017,neutral,0.6559,,0,Southwest,wclsc59,0,@SouthwestAir will you please work out a contract with @triflight to offer service there..,2015-02-19 16:00:57 -0800,43.2299491369136,-112.667447541195 5.68559381295407E+017,neutral,0.6905,,,Southwest,geekstiel,0,@SouthwestAir please reply to my DM ♥️,2015-02-19 15:54:54 -0800,34.8965334934004,-108.282029104755 5.68559216912417E+017,neutral,1,,,Southwest,martr152,0,@SouthwestAir you're going to compensate us for the two plane changes in Atlanta right?,2015-02-19 15:54:15 -0800,39.4738779615901,-96.1267252059468 5.68559061668508E+017,negative,0.6619,Bad Flight,0.3607,Southwest,RedArmyHooligan,0,@SouthwestAir next up: enforcing your boarding procedure.,2015-02-19 15:53:38 -0800,38.2486212669801,-94.6102182335574 5.6855881995912E+017,negative,0.6327,Bad Flight,0.3265,Southwest,scoutout,0,@SouthwestAir Roger wilco.,2015-02-19 15:52:40 -0800,39.8941735699103,-97.203357357975 5.68556874439791E+017,neutral,1,,,Southwest,Traceyd14,0,@SouthwestAir How do I enter passport information on an existing reservation before check in?,2015-02-19 15:44:56 -0800,41.4159321096235,-97.9952674311612 5.68555484589871E+017,neutral,0.6871,,,Southwest,itsjessme_,0,@SouthwestAir Any way you can help with entry to Vegas event? My Boyfriend & I have been @Imaginedragons fans since 2009. They are awesome!,2015-02-19 15:39:25 -0800,38.2516748336347,-98.7998278282523 5.68553101587833E+017,positive,0.7065,,0,Southwest,jwfitz12,0,"@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!",2015-02-19 15:29:57 -0800,39.6634937986216,-104.6513656508 5.68552809555104E+017,neutral,1,,,Southwest,AgroEquipment,0,@SouthwestAir to the rescue. Sundown in Chicago. Next stop San Antonio! http://t.co/rQBpmwETtq,2015-02-19 15:28:47 -0800,39.1641074166524,-98.8931843525938 5.68551937185952E+017,negative,1,Late Flight,1,Southwest,RedArmyHooligan,0,"@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge",2015-02-19 15:25:19 -0800,47.413430903755,-108.891745742589 5.68550726311346E+017,negative,0.6596,Flight Booking Problems,0.6596,Southwest,saianel,0,@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept,2015-02-19 15:20:30 -0800,32.0050778652968,-107.689247518766 5.68549781502497E+017,positive,1,,,Southwest,callmemrssachs,0,@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.,2015-02-19 15:16:45 -0800,36.3212631020334,-106.351535697022 5.68548764484542E+017,positive,1,,,Southwest,carleymine,0,@SouthwestAir has some of the best airfare prices! Gotta LUV them :),2015-02-19 15:12:43 -0800,38.8642545382147,-99.7748105322702 5.68548629973209E+017,negative,1,Late Flight,1,Southwest,jwfitz12,0,"@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2",2015-02-19 15:12:11 -0800,39.8608975411349,-102.227693824688 5.68546953262436E+017,positive,1,,,Southwest,WOOKesq,0,"@SouthwestAir thank you, will do",2015-02-19 15:05:31 -0800,33.7684404186336,-101.199336094199 5.68546414604751E+017,negative,1,Can't Tell,0.6567,Southwest,timothy_hiatt,0,"@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same.",2015-02-19 15:03:22 -0800,36.0246886069212,-111.975655885752 5.68545857332589E+017,negative,0.6713,Late Flight,0.6713,Southwest,currentlyjoseph,0,@SouthwestAir flight # 317,2015-02-19 15:01:10 -0800,43.4570727743614,-96.0104431473566 5.6854396502639E+017,neutral,1,,,Southwest,shayhooke,1,@SouthwestAir iPhone App Adds Passbook Support #Airlines #Travel http://t.co/lJzDTHD9Bv,2015-02-19 14:53:38 -0800,45.3641560639148,-98.191238361026 5.68543722943615E+017,neutral,0.6804,,,Southwest,geekstiel,0,@SouthwestAir do you have any tickets to the Atlanta show? I would love to go with my sister ♥️🙏,2015-02-19 14:52:41 -0800,37.0622467322307,-109.130585700908 5.68542896539873E+017,neutral,1,,,Southwest,pancho_joe,0,"“@SouthwestAir: @pancho_joe No, no, you must've heard us wrong. Sweet mixtape,though"" 4 the record,I didn't leave the 80's, the 80's left me",2015-02-19 14:49:24 -0800,37.1208663317142,-102.599374420361 5.68542364207325E+017,positive,0.3708,,0,Southwest,campnhike75,0,@SouthwestAir :( Thanks for the opportunity...,2015-02-19 14:47:17 -0800,40.3766208177027,-95.6089072066192 5.68541825092305E+017,negative,1,Can't Tell,0.6429,Southwest,TheeSamSanders,0,@SouthwestAir don't ever tweet me again,2015-02-19 14:45:08 -0800,40.5070562904995,-102.081264162371 5.68539903979446E+017,negative,1,Customer Service Issue,0.68,Southwest,TyMcNeely,0,"@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4.",2015-02-19 14:37:30 -0800,42.8352360735965,-103.115156024572 5.68539290344403E+017,negative,1,Can't Tell,1,Southwest,TheeSamSanders,0,@SouthwestAir might be the worst airline ever,2015-02-19 14:35:04 -0800,40.6351090736897,-114.95942971339 5.68539193669915E+017,positive,1,,,Southwest,Creative_Advant,0,"@SouthwestAir truly the best in #customerservice. If something goes wrong, no matter how big or small the issue was, they fix it. Thank you",2015-02-19 14:34:41 -0800,39.6821956410239,-94.0200359288701 5.68538790244909E+017,positive,1,,,Southwest,JackieFromSpace,0,@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH,2015-02-19 14:33:05 -0800,38.1820455803998,-103.093832427613 5.68538599903244E+017,negative,1,Customer Service Issue,0.368,Southwest,_troyjohnson,1,@SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day.,2015-02-19 14:32:19 -0800,42.7922277504096,-102.033988971748 5.68538034947297E+017,positive,1,,,Southwest,PLLMyObsessionn,0,@SouthwestAir thank you!,2015-02-19 14:30:05 -0800,47.892787067137,-102.56856518353 5.68536883199746E+017,neutral,1,,,Southwest,PLLMyObsessionn,0,@SouthwestAir yes please,2015-02-19 14:25:30 -0800,35.8235788565945,-102.725966869119 5.68535948042105E+017,positive,1,,,Southwest,WeebDaCat,0,"@SouthwestAir ok, gotcha! ✈️😃👍",2015-02-19 14:21:47 -0800,34.996829099842,-94.1012738650893 5.68535604159332E+017,negative,1,Bad Flight,1,Southwest,rbethmann,0,@SouthwestAir Oops...no functioning bathrooms on a fairly full flight? Hope everyone on 702 from New York can hold it. Me included.,2015-02-19 14:20:25 -0800,41.4774058048819,-93.9791270203245 5.68533372709909E+017,positive,0.6155,,0,Southwest,MaryWallYall,0,"@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks...",2015-02-19 14:11:33 -0800,29.5487147089613,-96.0921096595825 5.68531207459222E+017,neutral,1,,,Southwest,sammi_jon3s,1,@SouthwestAir @Imaginedragons please help me and my best friend get tickets to #DestinationDragons we have so much to thank them for....,2015-02-19 14:02:57 -0800,42.2022959074804,-103.746259998472 5.68531187481706E+017,neutral,1,,,Southwest,livvyports16,1,@SouthwestAir is there any way me & my best friend could get tickets to #DestinationDragons ? they mean everything in the world to us.,2015-02-19 14:02:52 -0800,33.0445929410799,-111.430882989373 5.68531043805999E+017,neutral,1,,,Southwest,sammi_jon3s,0,@SouthwestAir @livvyports16 and I became best friends Bcuz of @Imaginedragons is there any other way?,2015-02-19 14:02:18 -0800,34.15367760228,-110.097574797818 5.68531035723604E+017,positive,0.6607,,,Southwest,livvyports16,1,@SouthwestAir me & @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?,2015-02-19 14:02:16 -0800,37.6583328667213,-96.0398890096215 5.68531020267459E+017,positive,1,,,Southwest,stefughknee,0,@SouthwestAir thank you! ❤️❤️❤️ you guys!,2015-02-19 14:02:12 -0800,33.9139819805275,-101.768888787613 5.6852867867136E+017,negative,0.6854,Can't Tell,0.3708,Southwest,MaryWallYall,0,"@SouthwestAir my trip is a month away...why do you consider it ""around the corner""? Is that a setting I can change?",2015-02-19 13:52:54 -0800,34.3492059033031,-103.238827434832 5.6852676937386E+017,neutral,0.6709,,,Southwest,DSauvinet,0,"@SouthwestAir CEO Gary Kelly, ""You all are absolutely my heroes!"" #SouthwestRally #BWI #bestemployees #swaculture http://t.co/JTxyHQHfJJ",2015-02-19 13:45:19 -0800,43.5819124208878,-108.975778729339 5.68525573175136E+017,neutral,1,,,Southwest,PeterQuintas,0,"@southwestair *any site*? gmail, facebook, etc.",2015-02-19 13:40:33 -0800,48.5967756492028,-102.391328482065 5.68524407850689E+017,positive,0.6735,,,Southwest,DSauvinet,0,"@SouthwestAir CEO Gary Kelly, ""We are America's most loved and most flown airline!"" #SouthwestRally #BWI #bestemployees #swaculture #swapic",2015-02-19 13:35:56 -0800,53.8109335712613,-103.109144357057 5.68524265663803E+017,negative,1,Bad Flight,1,Southwest,PeterQuintas,0,@SouthwestAir I tried again with your in-flight wifi #fail,2015-02-19 13:35:22 -0800,33.8591280810892,-103.613682346438 5.68523935853052E+017,negative,0.6688,Flight Booking Problems,0.3526,Southwest,Annabelle439,0,@SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear?,2015-02-19 13:34:03 -0800,38.4103082949925,-91.819121739359 5.68523051853197E+017,positive,1,,,Southwest,DreSparkles,0,@SouthwestAir @DreSparkles Thank you! I finally made it to my destination,2015-02-19 13:30:32 -0800,38.5548465021179,-102.255504522357 5.68520773444309E+017,positive,0.643,,0,Southwest,ladyaustin96,0,@SouthwestAir Luvin me some flights today!! Don't change!! And please add Paypal as payment option!!!,2015-02-19 13:21:29 -0800,42.2183773181484,-97.4400388132647 5.68519360953717E+017,neutral,1,,,Southwest,MikeWJZ,1,@SouthwestAir Pres/CEO Gary Kelly at #TheRoFo addressing 2000 of his BWI based employees. @cbsbaltimore http://t.co/OI32uq2tTZ,2015-02-19 13:15:52 -0800,39.9056425658235,-92.165204767131 5.68519214211813E+017,negative,1,Late Flight,1,Southwest,pnutbuttrnjille,0,@SouthwestAir you're killing me!! always #delayed from #SanDiego to #SF!! #ugh,2015-02-19 13:15:17 -0800,46.721657108768,-102.349236831747 5.68518406959313E+017,neutral,1,,,Southwest,stefughknee,0,@SouthwestAir when can I start Flight Booking Problems for next years super bowl time? 😩#help,2015-02-19 13:12:05 -0800,40.2050899678235,-96.6077575547281 5.68515166410654E+017,neutral,0.6659,,,Southwest,Erinopie,0,@SouthwestAir will you ever have a nonstop from #SJC to #BNA?? We'll take #SFO or #OAK too! Pleaseeeeee thank you!,2015-02-19 12:59:12 -0800,42.1807571914062,-107.288152159762 5.68514819369755E+017,negative,1,Flight Attendant Complaints,0.6904,Southwest,crescentcitylaw,0,@SouthwestAir almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem?,2015-02-19 12:57:50 -0800,38.8211882349877,-104.07772913678 5.68513072819647E+017,negative,0.6515,Customer Service Issue,0.6515,Southwest,LindseyCason,0,"@SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put ""on hold"" but actually was hung up on.",2015-02-19 12:50:53 -0800,45.2294240538154,-111.447142186855 5.6851300330743E+017,positive,0.6634,,,Southwest,SamMurphy_17,0,@SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir,2015-02-19 12:50:37 -0800,46.0432495113286,-103.310056850789 5.68511254530101E+017,neutral,1,,,Southwest,krisnaturally,0,@SouthwestAir thank you. Please follow and I will send.,2015-02-19 12:43:40 -0800,42.199786808571,-97.6946415923308 5.6851063293005E+017,positive,1,,,Southwest,jbrauninger500,0,@SouthwestAir I just received your birthday card. It was amazing and made me smile with joy. Nice videos. Thanks.,2015-02-19 12:41:11 -0800,39.1758846000596,-106.920238570534 5.6851057079987E+017,positive,1,,,Southwest,JoshWinkles,0,Thanks @SouthwestAir ! #heartlanta,2015-02-19 12:40:57 -0800,41.472377897697,-107.004134199619 5.68506661373145E+017,neutral,1,,,Southwest,MixMasterDJSrv,0,"@SouthwestAir any idea if there will be any ""spring sales"" soon for travel from Late Flight August to early September? Going from PA to LAX.",2015-02-19 12:25:25 -0800,37.5163619206568,-103.507581707899 5.68505615208694E+017,positive,1,,,Southwest,MCarlucci,0,"@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the ""rock"" version)",2015-02-19 12:21:15 -0800,36.5579143743419,-107.194936203118 5.68504198385373E+017,negative,1,longlines,0.6842,Southwest,elisegraham,0,@SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline,2015-02-19 12:15:37 -0800,36.7461888608162,-98.3888684347411 5.68502870435336E+017,neutral,0.6774,,,Southwest,1KingMeech,0,@SouthwestAir just announced non-stop flights to Dallas from Columbus. Well next time @iGotMonte best you'll have less time airport hopin 😂😂,2015-02-19 12:10:21 -0800,29.8118576522549,-94.6286934530733 5.6850228940263E+017,positive,1,,,Southwest,itsjessme_,0,@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help?,2015-02-19 12:08:02 -0800,38.5626774975316,-93.0017963364978 5.68502021390787E+017,negative,0.6954,Can't Tell,0.3648,Southwest,damonvonn,0,@SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?,2015-02-19 12:06:58 -0800,41.1322897891428,-97.3621734672735 5.68498076962452E+017,negative,0.6485,Customer Service Issue,0.6485,Southwest,Milenomics,0,"@SouthwestAir @saianel You could have just said ""We don't know""",2015-02-19 11:51:18 -0800,45.7080094134867,-106.468695561037 5.68496445164274E+017,negative,1,Can't Tell,0.6847,Southwest,yentruok720,0,@SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!,2015-02-19 11:44:49 -0800,32.7311453748309,-103.167737651622 5.68496176116458E+017,negative,0.6556,Customer Service Issue,0.3444,Southwest,funnyfellah,0,@SouthwestAir can't DM you without you following me...,2015-02-19 11:43:45 -0800,43.8998230689224,-100.864719388297 5.68495924135236E+017,neutral,1,,,Southwest,pancho_joe,0,"“@SouthwestAir: #IfThe80sNeverStopped, we'd still be rocking out to this chart-topping hit"". What? The 80's are over?",2015-02-19 11:42:45 -0800,24.9292032901861,-96.2904870027951 5.68495601471648E+017,neutral,1,,,Southwest,ravulapati,0,@SouthwestAir 4467 and 152 on 2/25 and 503 and 25 on 2/26th.,2015-02-19 11:41:28 -0800,43.4140335995307,-107.009657705365 5.68495464015929E+017,neutral,1,,,Southwest,saianel,0,@SouthwestAir Do y'all know when the new routes from HOU to Aruba & Puerto Vallarta will be available?,2015-02-19 11:40:55 -0800,36.8777147811445,-101.156455132859 5.68495231877968E+017,negative,0.6596,Can't Tell,0.3404,Southwest,NieBee,0,"@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :(",2015-02-19 11:40:00 -0800,42.5700656951123,-100.671027995228 5.68495216291914E+017,negative,0.6932,Customer Service Issue,0.3636,Southwest,funnyfellah,0,@SouthwestAir Yes I can. But you guys should get your act together.,2015-02-19 11:39:56 -0800,45.6960257665592,-109.153339163455 5.68494692117156E+017,negative,1,longlines,0.3452,Southwest,blue_kap,0,@SouthwestAir Unable to check in my flight. It says my itinerary is ineligible for checkin online. Go to counter. Very inconvenient!!!,2015-02-19 11:37:51 -0800,38.564645772617,-101.213549006446 5.68494596973601E+017,neutral,1,,,Southwest,kipster81,0,@SouthwestAir wow! Some things are better forgotten!,2015-02-19 11:37:28 -0800,47.2687430210153,-98.8211799515653 5.68494498361295E+017,positive,1,,,Southwest,TkerVker,0,@SouthwestAir Thank you. Great tool,2015-02-19 11:37:05 -0800,43.8501921336157,-100.534578267046 5.68494397144359E+017,positive,1,,,Southwest,StevenRheaDelga,0,@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA,2015-02-19 11:36:41 -0800,30.9136757840035,-93.2718863581698 5.684919001955E+017,negative,1,Can't Tell,1,Southwest,vizualpupil,0,"@SouthwestAir thanks a lot for sending a ""special deal"" with @Budget. Getting screwed is the best when on vacation #sarcasm get new partners",2015-02-19 11:26:45 -0800,38.1133697119995,-100.451096296444 5.68491765910659E+017,negative,1,Flight Booking Problems,0.3515,Southwest,dahriowonder,0,@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.,2015-02-19 11:26:13 -0800,39.9668628307623,-108.805450296829 5.68491484401558E+017,negative,0.6771,Customer Service Issue,0.6771,Southwest,dahriowonder,0,@SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped.,2015-02-19 11:25:06 -0800,38.4013433824401,-100.522478154939 5.68491160056046E+017,neutral,0.6507,,,Southwest,jaysonsperling,0,"@SouthwestAir Don't worry, you will! :-)",2015-02-19 11:23:49 -0800,46.4248408664886,-108.027413474321 5.68491142410572E+017,negative,1,Customer Service Issue,1,Southwest,dahriowonder,0,@SouthwestAir Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call,2015-02-19 11:23:45 -0800,41.7948574421896,-102.006141173129 5.68490268271485E+017,negative,1,Cancelled Flight,0.709,Southwest,juliemiller1,0,@SouthwestAir never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer.,2015-02-19 11:20:16 -0800,38.5530578585859,-106.8308731292 5.68489786081714E+017,positive,1,,,Southwest,thomasdcameron,0,@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL,2015-02-19 11:18:21 -0800,39.7241372023989,-89.7466033750486 5.6848941326261E+017,neutral,1,,,Southwest,TTpKP12,0,@SouthwestAir do you have any flights from NAS-BWI ton March 23?,2015-02-19 11:16:52 -0800,50.121095906392,-101.914914108801 5.68486399663575E+017,neutral,0.6504,,0,Southwest,ravulapati,0,@SouthwestAir for my travel I see bz class and get away are sld out. Anytime is available . How do I know how many anytime are available?,2015-02-19 11:04:54 -0800,44.3941724816722,-97.9998278727369 5.68484677868266E+017,neutral,0.3674,,0,Southwest,TkerVker,0,@SouthwestAir Thanks I get that. It looks like all BWI-SJD services stops after Aug 7. Is that the case? I cant find one date with flights.,2015-02-19 10:58:03 -0800,35.1835395661961,-104.19082631825 5.68484335747269E+017,neutral,1,,,Southwest,alexster4324,0,@SouthwestAir can I get some luv with a fallow?,2015-02-19 10:56:42 -0800,46.8336191900344,-103.053931367256 5.68483773467263E+017,positive,0.664,,0,Southwest,boscott73,0,"@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past.",2015-02-19 10:54:28 -0800,42.8565530604706,-95.4425107839593 5.68483386580439E+017,neutral,0.6584,,,Southwest,geekstiel,0,@SouthwestAir do you have a pair of tickets to the @Imaginedragons show in Atlanta?! I'd love to go! #DestinationDragons,2015-02-19 10:52:55 -0800,44.9442798873112,-95.3475479921428 5.68482840750531E+017,negative,1,Flight Attendant Complaints,0.6525,Southwest,pjarnold,0,@SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around,2015-02-19 10:50:45 -0800,35.9870981922838,-96.8329365354646 5.68482803266032E+017,neutral,0.6429,,0,Southwest,geekstiel,0,@SouthwestAir please help me get tickets to the @Imaginedragons club show in Atlanta?! #DestinationDragons,2015-02-19 10:50:36 -0800,57.8310694051239,-109.869383883506 5.6848225216802E+017,neutral,1,,,Southwest,geekstiel,0,@SouthwestAir Do you perhaps have a pair to the Atlanta show? #prettyplease,2015-02-19 10:48:25 -0800,44.923541660187,-106.655663056759 5.68481017876623E+017,negative,1,Customer Service Issue,0.6092,Southwest,dahriowonder,1,"@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another ""go-to"" airliner",2015-02-19 10:43:31 -0800,42.8863463698174,-100.274906461135 5.68480653819453E+017,negative,1,Flight Booking Problems,0.6667,Southwest,jennihnp,0,"@SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, & the price jumped from $73 to $159. Ridiculous. 😑",2015-02-19 10:42:04 -0800,46.2440768820591,-87.1944955874114 5.68479399273759E+017,neutral,1,,,Southwest,bryceadvice,0,@SouthwestAir @Imaginedragons #DestinationDragons Any tix to spare? I wanna go see the show on Friday in LA with my friend @HayleyMad!,2015-02-19 10:37:05 -0800,36.0960581898123,-100.865972549941 5.68478881063276E+017,negative,1,Customer Service Issue,1,Southwest,LVGully,0,@SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???,2015-02-19 10:35:01 -0800,39.4337589200684,-89.7577449606357 5.68478666868589E+017,positive,1,,,Southwest,bryceadvice,0,@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!,2015-02-19 10:34:10 -0800,36.971825163722,-99.850157413051 5.68478536715121E+017,neutral,1,,,Southwest,vincentpowell,0,@SouthwestAir following!! My bad.,2015-02-19 10:33:39 -0800,31.6161715598753,-95.5702315352692 5.6847820419072E+017,negative,1,Customer Service Issue,0.6519,Southwest,TkerVker,0,@SouthwestAir Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat.,2015-02-19 10:32:20 -0800,42.6978214527125,-103.201748283021 5.68476518852248E+017,positive,1,,,Southwest,MinderJoan,0,@SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart💕#DestinationDragons with friends in LA @HayleyMad see u Friday,2015-02-19 10:25:38 -0800,36.5350782621452,-102.656160272975 5.68474442210284E+017,neutral,0.6627,,0,Southwest,OhYouLanceyHuh,0,@SouthwestAir why must the 4:45pm nonstop BOS-BNA flight stop running after August 7???,2015-02-19 10:17:23 -0800,31.3884779018487,-100.390273737544 5.68471761051722E+017,neutral,0.6452,,0,Southwest,danteusa1,0,"@SouthwestAir I have 2d and 3d embossed badges and patches superior to the ones you are currently using. http://t.co/3fq3XElbOn",2015-02-19 10:06:44 -0800,43.6656770047941,-105.68805087101 5.68470715009278E+017,positive,0.6777,,,Southwest,aaronaebie,0,@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz,2015-02-19 10:02:34 -0800,34.4889773785598,-113.359612444537 5.68470266793341E+017,negative,1,Customer Service Issue,0.6665,Southwest,CeceliaNBrady,1,@SouthwestAir 3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter,2015-02-19 10:00:47 -0800,36.8736100450805,-106.351537265956 5.68469882922103E+017,negative,1,Lost Luggage,1,Southwest,heffery,0,@SouthwestAir is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. #WORSTAIRLINEEVER,2015-02-19 09:59:16 -0800,45.9664252282989,-99.9188444296921 5.68469155709624E+017,negative,1,Cancelled Flight,0.6383,Southwest,Kbaiocchi,0,"@SouthwestAir if this flight is Cancelled Flighted or delayed any further I expect full compensation for my park ticket, hotel & flight..",2015-02-19 09:56:23 -0800,40.5860540569663,-102.370263703766 5.68468715819266E+017,positive,1,,,Southwest,Bigtopher,0,@SouthwestAir yeehaw. You found us another plane. Thx for listening to me vent.,2015-02-19 09:54:38 -0800,45.7605755521289,-97.5105049529374 5.68468372524024E+017,negative,1,Can't Tell,0.6806,Southwest,Kbaiocchi,0,@SouthwestAir there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again..,2015-02-19 09:53:16 -0800,48.9899094775437,-95.3987944736655 5.6846759641421E+017,negative,1,Customer Service Issue,0.6701,Southwest,Kbaiocchi,0,@SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455,2015-02-19 09:50:11 -0800,38.5064885682792,-98.9679504320161 5.68467366780264E+017,negative,1,Late Flight,1,Southwest,Kbaiocchi,0,@SouthwestAir not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation.,2015-02-19 09:49:16 -0800,36.3739087189588,-104.737141496209 5.68467150475813E+017,negative,1,Late Flight,1,Southwest,Kbaiocchi,0,@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times ..,2015-02-19 09:48:24 -0800,45.0272785785109,-99.2875868883443 5.68467055747314E+017,negative,0.6702,Can't Tell,0.3404,Southwest,MySnobbyCX,1,"@SouthwestAir @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation.",2015-02-19 09:48:02 -0800,30.5726644727231,-104.705448042481 5.68466642193105E+017,negative,1,Lost Luggage,1,Southwest,streetsmartsmom,0,@SouthwestAir Report was filed but would like to support some active searching. Feels pretty passive now. Info on computer is precious.,2015-02-19 09:46:23 -0800,40.007626478391,-100.145412370387 5.68466550337876E+017,negative,1,Late Flight,0.6833,Southwest,Bigtopher,0,@SouthwestAir surprise surprise more delays. Seems to be the norm. Broken down equipment.,2015-02-19 09:46:01 -0800,32.6804449384035,-102.605299156064 5.68465058264699E+017,positive,1,,,Southwest,MinderJoan,1,@SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons,2015-02-19 09:40:06 -0800,35.6765367474531,-102.111493032662 5.68464940367008E+017,positive,1,,,Southwest,VictoriaJacobs,0,@SouthwestAir AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest,2015-02-19 09:39:38 -0800,42.6920358119298,-100.161735661105 5.68464798926524E+017,positive,1,,,Southwest,kavemankan94,0,@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline,2015-02-19 09:39:04 -0800,42.659907162446,-104.19027942184 5.68464337146405E+017,positive,1,,,Southwest,X713,0,@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.,2015-02-19 09:37:14 -0800,37.2886937384731,-106.651696802713 5.68463331251634E+017,positive,1,,,Southwest,NYtoBalt,0,@SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir,2015-02-19 09:33:14 -0800,41.8959727673663,-98.4181185161699 5.68463093568836E+017,neutral,0.6692,,,Southwest,MsPersia,0,@SouthwestAir yes can do,2015-02-19 09:32:17 -0800,49.9822287181328,-97.0362132081388 5.68462314388656E+017,negative,0.6915,Flight Booking Problems,0.3511,Southwest,covika,0,@SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account.,2015-02-19 09:29:11 -0800,36.7406104204433,-103.332155120227 5.68460539602608E+017,positive,1,,,Southwest,dwitb,0,"@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights.",2015-02-19 09:22:08 -0800,35.819317197847,-99.0021663241538 5.68460395544863E+017,negative,0.6559,Can't Tell,0.343,Southwest,ohrebeca,0,@SouthwestAir no flights to HRL :( is this a limited route?,2015-02-19 09:21:34 -0800,41.4697147799414,-109.107600365987 5.68458879220077E+017,positive,0.6395,,0,Southwest,TheLalaine,0,"@SouthwestAir is really stepping up their ""service""🐩 http://t.co/VQTyza6Mzu",2015-02-19 09:15:32 -0800,36.6507220868378,-102.262501052248 5.68458185071133E+017,negative,1,Bad Flight,0.6923,Southwest,Jaaaarin,0,@southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds... #Flight7,2015-02-19 09:12:47 -0800,39.2212636002838,-107.870975756783 5.68457802059903E+017,neutral,1,,,Southwest,ohrebeca,0,@SouthwestAir are there any flights from MSP to HRL in March? I'm looking at 3/19-3/23,2015-02-19 09:11:16 -0800,34.3157120742344,-101.147128761172 5.68457761366782E+017,negative,0.6477,Customer Service Issue,0.6477,Southwest,davedunlap,0,@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.,2015-02-19 09:11:06 -0800,39.7552051033681,-99.2506589406331 5.6845768185534E+017,negative,1,Can't Tell,0.3667,Southwest,itshosey,0,@SouthwestAir I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation?,2015-02-19 09:10:47 -0800,36.6438031799393,-99.0475170194607 5.68456567835619E+017,negative,1,Can't Tell,1,Southwest,davedunlap,0,@SouthwestAir A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up?,2015-02-19 09:06:21 -0800,41.2147496107007,-105.162690308099 5.68454986574602E+017,positive,1,,,Southwest,SupermanHopkins,0,"@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!",2015-02-19 09:00:04 -0800,40.315195768848,-100.640969394644 5.6845460667553E+017,positive,1,,,Southwest,SupermanHopkins,0,"@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service!",2015-02-19 08:58:34 -0800,38.468829257166,-104.717789760851 5.68454418141614E+017,neutral,0.6444,,,Southwest,geekstiel,0,@SouthwestAir wouldn't it be awesome for my first time flying to be #DestinationDragons?!,2015-02-19 08:57:49 -0800,40.7493322117794,-97.7974045764841 5.68454304488673E+017,positive,1,,,Southwest,kimmck64,0,@SouthwestAir ..just booked trip to Cancun...❤️ no baggage fees..but need to have more flight time options,2015-02-19 08:57:22 -0800,43.5671791600277,-95.4391012153141 5.68453988758233E+017,positive,1,,,Southwest,jlittle100,0,@SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights,2015-02-19 08:56:06 -0800,34.5270643927823,-109.178520978793 5.6845381833513E+017,neutral,1,,,Southwest,geekstiel,0,"@SouthwestAir I can easily get to the Atlanta show, I just need tickets, help?!",2015-02-19 08:55:26 -0800,49.9610371315135,-99.1973192292469 5.68453351479722E+017,negative,1,Late Flight,0.3535,Southwest,MySnobbyCX,0,"@SouthwestAir, got ""duped"" w/ a connection on 1st flight (sneaky), now u won't give me a seat on an earlier flight w/ availability. Shameful",2015-02-19 08:53:35 -0800,50.2070206332416,-92.4734901963237 5.68453042816868E+017,neutral,0.66,,,Southwest,0504Traveller,0,"@SouthwestAir adding direct flights from #Columbus to #Oakland, @BostonLogan http://t.co/p8Vcz4XTHM via @DispatchAlerts",2015-02-19 08:52:21 -0800,42.2958812208851,-95.0153215398886 5.68452051740414E+017,positive,1,,,Southwest,erinpeep,0,@SouthwestAir That would be great. Thank you! I'll send it over when you follow.,2015-02-19 08:48:25 -0800,42.0065965996512,-97.4654711578148 5.68451916319097E+017,neutral,1,,,Southwest,0504Traveller,0,"@SouthwestAir boarding passes now compatible with #iPhone #Passbook http://t.co/1ESmMnIZEk",2015-02-19 08:47:52 -0800,37.9973633468419,-96.4732963595753 5.68451244009742E+017,negative,1,Customer Service Issue,0.36,Southwest,MySnobbyCX,1,"@SouthwestAir, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice",2015-02-19 08:45:12 -0800,40.6673918087081,-106.065636127004 5.68450643175866E+017,negative,0.7021,Customer Service Issue,0.7021,Southwest,TMP8622,0,@SouthwestAir I already follow you and can't DM because u need to follow me back,2015-02-19 08:42:49 -0800,41.7765740917138,-94.1581934698187 5.68448902011224E+017,neutral,1,,,Southwest,katxc,0,@SouthwestAir My DM won't go through but it is 261633561838. Please let me know if you need anything else.,2015-02-19 08:35:54 -0800,38.3341420212511,-105.729131970014 5.68448300325605E+017,neutral,1,,,Southwest,KTmBoyle,0,@SouthwestAir Can someone rebook me? Please direct message me.,2015-02-19 08:33:30 -0800,44.4697950653617,-99.5839536155543 5.68448282239713E+017,negative,1,Customer Service Issue,0.67,Southwest,MySnobbyCX,1,"@SouthwestAir, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice",2015-02-19 08:33:26 -0800,36.0680488613349,-102.958608567308 5.68448265441554E+017,negative,1,Flight Attendant Complaints,0.6559,Southwest,erin_gilley,0,@SouthwestAir RUDE gate agent. Wholly unacceptable to us & other passengers. Think this will be our last time on sw.,2015-02-19 08:33:22 -0800,40.1610357260059,-105.903946912305 5.68448242804871E+017,negative,1,Cancelled Flight,0.337,Southwest,KTmBoyle,0,@SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.,2015-02-19 08:33:16 -0800,45.0517365256005,-104.829104978212 5.68448077624771E+017,positive,1,,,Southwest,pax7877,0,@SouthwestAir @FortuneMagazine Love SW forever😃💕😍⤴⤴,2015-02-19 08:32:37 -0800,42.0665075397555,-102.381811421056 5.6844793792929E+017,negative,1,longlines,0.3368,Southwest,slaffere,0,@SouthwestAir please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting,2015-02-19 08:32:04 -0800,40.3986498266803,-99.7697823686208 5.68447131431932E+017,neutral,1,,,Southwest,NicholasJamz,0,@SouthwestAir question all. When will I receive my yearly bonus point accumulation? I think it's around now but not sure. Thanks! :),2015-02-19 08:28:52 -0800,45.7053084836424,-106.537775294931 5.68446993548206E+017,neutral,0.6424,,,Southwest,BitterEnd2013,0,@SouthwestAir @FortuneMagazine. I'm flying on one right this minute,2015-02-19 08:28:19 -0800,43.9922266198178,-110.335505070351 5.68446450700558E+017,positive,1,,,Southwest,iammmadeux,0,"@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!",2015-02-19 08:26:09 -0800,40.6773409538366,-104.532242232094 5.68445415768478E+017,positive,1,,,Southwest,Omnicom,0,@SouthwestAir @FortuneMagazine Congrats!,2015-02-19 08:22:02 -0800,45.1038939782748,-113.805256254436 5.68444321113862E+017,positive,1,,,Southwest,jjturlington,0,@SouthwestAir @FortuneMagazine well deserved!,2015-02-19 08:17:41 -0800,47.9018770979668,-95.6288988609419 5.68443742610305E+017,neutral,0.6313,,,Southwest,toscanoraul,0,@SouthwestAir please please please choose me to go see @Imaginedragons #DestinationDragons,2015-02-19 08:15:24 -0800,39.3100990907467,-96.005855430245 5.68443115415036E+017,positive,1,,,Southwest,rachael_rhanna,0,@SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!,2015-02-19 08:12:54 -0800,45.768202497059,-110.758292170362 5.68442711910576E+017,positive,1,,,Southwest,MsKrysia,0,@SouthwestAir @FortuneMagazine friendliest employees,2015-02-19 08:11:18 -0800,33.604622742186,-99.9409440548277 5.68441899402584E+017,neutral,0.6105,,0,Southwest,wxmario,0,@SouthwestAir I got a phishing email claiming to be from Southwest. I can forward to you if you'd like to investigate.,2015-02-19 08:08:04 -0800,39.6735182971651,-90.6080748106922 5.68440930593698E+017,neutral,0.663,,0,Southwest,soopermarkus,0,"@SouthwestAir unfortunately no, it's my lack of status that's the big problem. My company policy forces me to buy the cheapest tickets",2015-02-19 08:04:13 -0800,51.2316705938751,-101.753470484867 5.68440587411726E+017,negative,1,Late Flight,0.3417,Southwest,gotschiavi,0,@SouthwestAir Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO,2015-02-19 08:02:51 -0800,39.1962240500967,-94.2017568682047 5.68440527328121E+017,positive,0.6714,,,Southwest,JessicaJNoble,0,@SouthwestAir @FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches! #custexp,2015-02-19 08:02:37 -0800,40.1053226502994,-97.6296513179719 5.68440514506301E+017,neutral,0.6819,,,Southwest,segeorgeff,3,"@southwestair has 22 employees on Social Care Team, 4 staff the Listening Ctr. at any time-rest of spots filled by other areas. #RaganDisney",2015-02-19 08:02:34 -0800,40.6284620723428,-101.82040067021 5.68440384897966E+017,positive,0.6437,,0,Southwest,JulieMedia,1,@SouthwestAir listening center is open seating just like on their planes. #RaganDisney,2015-02-19 08:02:03 -0800,37.9514151113336,-106.213350251698 5.68440058895864E+017,negative,0.664,Can't Tell,0.3441,Southwest,gotschiavi,0,@SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air,2015-02-19 08:00:45 -0800,39.5493761304441,-99.2904014026623 5.68439748047581E+017,negative,1,Customer Service Issue,0.3754,Southwest,gotschiavi,0,@SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad.,2015-02-19 07:59:31 -0800,29.8268925624453,-99.7168666261614 5.68439319779791E+017,negative,1,Customer Service Issue,1,Southwest,katxc,0,@SouthwestAir Incredibly frustrating. I emailed but still haven't received a response.,2015-02-19 07:57:49 -0800,44.895330946464,-102.223383499963 5.68439171028791E+017,negative,1,Bad Flight,0.6762,Southwest,katxc,0,@SouthwestAir I paid for inflight wifi only for it not to work. Download speed was 0.21mbps & I ended up watching the free TV instead.,2015-02-19 07:57:14 -0800,40.2546954543722,-100.035246555514 5.68438759466934E+017,neutral,1,,,Southwest,BradLloydBrando,0,@SouthwestAir sure can! Just a second.,2015-02-19 07:55:35 -0800,36.5717860648672,-87.2859642943453 5.68438312177762E+017,positive,1,,,Southwest,heatheralexis8,0,@SouthwestAir oh my god thank you so much!!! I just sent you a DM,2015-02-19 07:53:49 -0800,37.2666439463754,-112.278422391463 5.68438257454682E+017,negative,1,Late Flight,1,Southwest,itshosey,0,@SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...,2015-02-19 07:53:36 -0800,43.5539085056576,-103.606564960014 5.684380185723E+017,positive,0.6596,,,Southwest,cigaradventures,0,@SouthwestAir Thank you for the prompt response. I will email Late Flightr today.,2015-02-19 07:52:39 -0800,41.3830578395858,-103.173788849423 5.68438000843035E+017,positive,1,,,Southwest,JiggaJazzman,0,"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive !!! #ThankYou",2015-02-19 07:52:35 -0800,34.1632502393254,-93.4889051606865 5.6843777764746E+017,neutral,0.6684,,,Southwest,tripcentral,0,@SouthwestAir @FortuneMagazine Congratulations!,2015-02-19 07:51:41 -0800,37.9907122467165,-98.3516321158903 5.68437634835595E+017,neutral,0.6368,,,Southwest,kzone7,0,"@SouthwestAir For my Grandma Ella's 80th, she would love a bday greeting from your flight crew! She was a stewardess for Eastern Airlines.",2015-02-19 07:51:07 -0800,39.1527489036178,-96.9771091710269 5.68437385844924E+017,neutral,1,,,Southwest,JuliaMooch1,0,@SouthwestAir is there any chance I could get tickets to the #DestinationDragons show in Vegas? Ive been a huge fan for years! Pretty please,2015-02-19 07:50:08 -0800,39.6873227294148,-106.748930935787 5.68437028205036E+017,positive,1,,,Southwest,Autistikids,0,"@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!",2015-02-19 07:48:43 -0800,34.1717916425755,-104.626204490437 5.68437004045672E+017,positive,1,,,Southwest,SamIam6915,0,@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!,2015-02-19 07:48:37 -0800,27.422438920431,-102.949205657697 5.68436966628262E+017,negative,1,Flight Attendant Complaints,0.3728,Southwest,JaxBeFit,0,@SouthwestAir nothing express about your express bag drop at Phoenix Sky Harbor,2015-02-19 07:48:28 -0800,39.4908387256372,-103.643072124025 5.68436693210173E+017,neutral,0.6974,,0,Southwest,akd209,0,@SouthwestAir is it possible to book a refundable trip? Willing to pay extra. This would be for a domestic round trip flight,2015-02-19 07:47:23 -0800,36.2358304814331,-102.905909729686 5.68436267702071E+017,negative,0.6998,Flight Booking Problems,0.3563,Southwest,HisBoots,0,"@SouthwestAir used to exclusively fly SW, but Late Flightly, direct flights & cheaper costs have me switched. 😔 why...so... few...direct...flights?",2015-02-19 07:45:41 -0800,37.5911742294512,-98.9994575582246 5.68436061959029E+017,neutral,0.6448,,0,Southwest,Raasclaattt,0,@SouthwestAir would you be willing to help me surprise my bestfriend with tickets to go see @Imaginedragons? #DestinationDragons Gracias!,2015-02-19 07:44:52 -0800,45.3897735669329,-102.575278733329 5.68435434964939E+017,neutral,1,,,Southwest,streetsmartsmom,0,@SouthwestAir MAC computer left on BWI to LA flight on 14th. Reward for recovery; info important to owner.#HELP #passengers #honesty,2015-02-19 07:42:23 -0800,39.1714781041995,-99.3611796150568 5.68434790707278E+017,positive,1,,,Southwest,mrsblack777,0,"@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )",2015-02-19 07:39:49 -0800,36.4343832252612,-110.065410807352 5.68434328943915E+017,positive,0.644,,,Southwest,32432tee,0,@SouthwestAir Hi Guys good morning how are you doing,2015-02-19 07:37:59 -0800,48.2994179621222,-105.807453873908 5.68434014672916E+017,negative,1,Can't Tell,0.6429,Southwest,cigaradventures,0,@SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good & I have some feedback.,2015-02-19 07:36:44 -0800,38.7586792782355,-108.790419504844 5.68434004732416E+017,positive,1,,,Southwest,Texas_Gil,0,@SouthwestAir Southwest is definitely my favorite airline to fly! :D,2015-02-19 07:36:42 -0800,44.2108592682344,-105.422343914274 5.68433948126155E+017,positive,1,,,Southwest,TexasLawbook,0,@SouthwestAir Congratulations!,2015-02-19 07:36:28 -0800,45.719113660009,-101.769312904434 5.68432638823772E+017,negative,1,Late Flight,1,Southwest,itshosey,0,@SouthwestAir great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. 😒👎,2015-02-19 07:31:16 -0800,43.6581560347238,-102.032503430193 5.68432390957355E+017,positive,0.6774,,,Southwest,cbigwater,0,@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U,2015-02-19 07:30:17 -0800,42.5668771679614,-103.489142541152 5.68432260912959E+017,neutral,1,,,Southwest,bvincent,0,@SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney,2015-02-19 07:29:46 -0800,39.5562062112115,-102.490970908852 5.6843172070758E+017,neutral,1,,,Southwest,judesnews9222,0,@SouthwestAir adds new direct flights from #Columbus to Oakland & Boston starting August 2015 #cmh #oak #bos,2015-02-19 07:27:37 -0800,37.0848820604817,-100.305413907125 5.6843086744755E+017,neutral,1,,,Southwest,KelliBruns,0,@SouthwestAir Is there anyway to pay more to get priority boarding A 1-15?,2015-02-19 07:24:14 -0800,35.0999011810925,-103.325929940881 5.68430198254748E+017,negative,0.6366,Late Flight,0.3237,Southwest,benamcswag,0,@SouthwestAir @thirty_lives birthday is the 24th and he's not seeing Imagine Dragons at #DestinationDragons ?,2015-02-19 07:21:34 -0800,35.1587210182519,-107.414493997999 5.68429191546278E+017,positive,1,,,Southwest,maxwellsantoro,0,"@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!",2015-02-19 07:17:34 -0800,36.5608223388334,-93.7132449380048 5.68429188975174E+017,negative,0.3456,Late Flight,0.3456,Southwest,benamcswag,1,@SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives,2015-02-19 07:17:34 -0800,33.7059377448518,-100.338104121427 5.68429136584286E+017,neutral,0.6824,,,Southwest,thirty_lives,0,@SouthwestAir I've been a fan of imagine dragons since 2012 and they're my fave band and #DestinationDragons is during my bday can I get tix,2015-02-19 07:17:21 -0800,41.5147540808368,-102.14811605243 5.6842906264293E+017,neutral,0.6566,,0,Southwest,johnrouzaut2,0,@SouthwestAir Whats up with flight 4464 Ft myers to milwaukee???,2015-02-19 07:17:04 -0800,48.4161070061864,-102.292323952064 5.68428195193729E+017,neutral,1,,,Southwest,thirty_lives,0,@SouthwestAir My birthday is during #DestinationDragons could I get tix?? http://t.co/07XhCacjax,2015-02-19 07:13:37 -0800,37.5848925376511,-102.355376551579 5.68427566916346E+017,neutral,0.7039,,0,Southwest,jlittle100,0,@SouthwestAir Please bring back RDU to FLL direct route! I noticed it is missing starting in Late Flight August! The flights are always packed!,2015-02-19 07:11:07 -0800,41.6356822747981,-103.296436114721 5.684275650036E+017,negative,0.6788,Can't Tell,0.6788,Southwest,benamcswag,1,@SouthwestAir when you enter every contest for #DestinationDragons and lose :(,2015-02-19 07:11:07 -0800,45.9616816184092,-108.663901292439 5.68427056221934E+017,negative,1,Can't Tell,0.6767,Southwest,KristinaThomp12,0,@SouthwestAir is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a “gay wedding” #boycott,2015-02-19 07:09:05 -0800,35.1205621431273,-108.894211715633 5.68426870963712E+017,neutral,0.6804,,0,Southwest,BradLloydBrando,0,@SouthwestAir Hi do you know why WN4287 is already delayed until 9:35pm tonight? Thanks !,2015-02-19 07:08:21 -0800,44.0732244066494,-113.219371894698 5.68426579874996E+017,negative,1,Can't Tell,0.6489,Southwest,thirty_lives,0,@SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!,2015-02-19 07:07:12 -0800,38.2261238363063,-115.067763295753 5.68426007583171E+017,positive,0.6686,,,Southwest,thirty_lives,0,@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?,2015-02-19 07:04:55 -0800,47.8625558687145,-102.713204153767 5.68425737092514E+017,positive,1,,,Southwest,MJonTravel,1,"@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!",2015-02-19 07:03:51 -0800,37.3674853196386,-97.5364523377175 5.68425421240455E+017,negative,0.6531,Customer Service Issue,0.6531,Southwest,thisnamerocks2,0,@SouthwestAir I sent you my conf number yesterday.,2015-02-19 07:02:35 -0800,45.8763817612752,-94.2571106956952 5.68425343452721E+017,positive,1,,,Southwest,adnankussair,0,@SouthwestAir iPhone app now has passbook support! Whoot! It's the little things in life... 😜,2015-02-19 07:02:17 -0800,38.6400136531129,-102.701901199211 5.6842531702861E+017,neutral,0.6803,,,Southwest,GregDyett,0,@SouthwestAir Thanks! Will do,2015-02-19 07:02:11 -0800,36.3215308199878,-99.1778742799388 5.68421605132485E+017,neutral,0.6419,,0,Southwest,AudioAnnie,0,@SouthwestAir If you read my tweet it is a gap in process for folks that take multiple flights in one day.,2015-02-19 06:47:26 -0800,34.7358681625298,-102.222375831772 5.68421124201017E+017,neutral,1,,,Southwest,willhamlin,0,@SouthwestAir do you know where my plane is coming from? I'm on SW flight 4464 from RSW to MKE,2015-02-19 06:45:31 -0800,40.3999870177424,-97.7668787999893 5.6841862923622E+017,negative,1,Flight Booking Problems,0.6753,Southwest,IamMeast,0,"@SouthwestAir well, it was fun while it lasted. Not happy about the change to redeeming reward points. Won't be loyal anymore.",2015-02-19 06:35:36 -0800,41.0415714341458,-103.543882760029 5.68418531777356E+017,negative,1,Late Flight,1,Southwest,iammmadeux,0,@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️& races in Daytona,2015-02-19 06:35:13 -0800,49.2959817611596,-99.3106029785677 5.68416519073468E+017,positive,1,,,Southwest,susie_easton,0,"@SouthwestAir aww thanks!! Other than that, love it!",2015-02-19 06:27:13 -0800,38.0008121675578,-110.113707573372 5.68413746726457E+017,negative,0.7,Flight Attendant Complaints,0.3667,Southwest,AudioAnnie,0,@SouthwestAir Learn how to give folks on multiple flights the same day boarding position at least if you can't give them boarding passes.,2015-02-19 06:16:12 -0800,46.3857027499382,-96.70516461904 5.68413673330332E+017,positive,0.7005,,0,Southwest,brycezapped,0,@SouthwestAir we're here at MCO. Thanks.,2015-02-19 06:15:54 -0800,35.1069112024575,-112.001180277072 5.68413365254488E+017,neutral,1,,,Southwest,KennyBSAT,0,"@SouthwestAir schedule is open through the end of October, got Columbus day wknd in New England for ~50K points for 4! Check your calendar!",2015-02-19 06:14:41 -0800,32.8658009730642,-98.1212176955334 5.68413356492599E+017,positive,1,,,Southwest,flappybirdisfun,0,@SouthwestAir the new logo is going to look amazing on the airplanes,2015-02-19 06:14:39 -0800,46.1728133118809,-93.3012081849131 5.68408789512106E+017,neutral,0.6703,,,Southwest,mzona18,0,@SouthwestAir I am now a rapids rewards member #lovetotravel #chaching,2015-02-19 05:56:30 -0800,44.2124396640238,-96.9420213855278 5.6840456437597E+017,neutral,0.6641,,,Southwest,The_Real_INH,0,@SouthwestAir okay just signed up!,2015-02-19 05:39:43 -0800,39.6364471233867,-99.7051268125692 5.68403209766744E+017,neutral,0.657,,0,Southwest,The_Real_INH,0,@SouthwestAir when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol,2015-02-19 05:34:20 -0800,41.1959143848486,-106.978736089953 5.6839797611001E+017,positive,1,,,Southwest,luxclark,0,"I appreciate the reply. RT @SouthwestAir: @luxclark We’re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB",2015-02-19 05:13:32 -0800,36.3154611409051,-91.8770374474247 5.68394676501217E+017,neutral,0.6508,,,Southwest,Disney_luvver,0,@SouthwestAir booked our flights this morning. Can't wait to move about the country.,2015-02-19 05:00:25 -0800,45.8719414718854,-111.867345304921 5.6839139252897E+017,positive,1,,,Southwest,BLUEnergyUSA,0,@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly,2015-02-19 04:47:22 -0800,42.6383224152212,-105.997080778023 5.68391382496379E+017,negative,1,Bad Flight,1,Southwest,Fuzzyrussianman,0,@SouthwestAir I'm getting leathery from the heat on 4251 before I even get to Vegas....,2015-02-19 04:47:20 -0800,42.9421195498683,-110.473973496288 5.6838971909394E+017,negative,1,Bad Flight,1,Southwest,TannerMiller11,1,@SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.😭,2015-02-19 04:40:43 -0800,40.9681250851226,-105.968145690251 5.68389266155438E+017,neutral,0.6638,,0,Southwest,bikermom46,0,@SouthwestAir trying to get to Mexico in September! How about affordable nonstop flights????,2015-02-19 04:38:55 -0800,39.9056990094181,-93.5434224654895 5.68386996525253E+017,negative,0.6837,Can't Tell,0.3776,Southwest,George_Townn,2,@SouthwestAir how it feels on flight 4251 http://t.co/JM8gQ1KGrF,2015-02-19 04:29:54 -0800,42.0957118361801,-91.6307071627863 5.68385950486803E+017,neutral,0.6832,,,Southwest,a_lichtenfels,0,@SouthwestAir I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 😜😎,2015-02-19 04:25:45 -0800,39.4899989292348,-97.1076569783637 5.6838527751492E+017,negative,1,Bad Flight,0.6701,Southwest,a_lichtenfels,0,@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member,2015-02-19 04:23:04 -0800,32.7256807309893,-99.1612497045528 5.6838306824482E+017,negative,1,Late Flight,0.6923,Southwest,jwsoutha,0,"@SouthwestAir love how ""friendly"" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes",2015-02-19 04:14:18 -0800,30.355980538026,-94.1786525990364 5.68377392420356E+017,positive,1,,,Southwest,vincentpowell,0,"@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!",2015-02-19 03:51:44 -0800,41.231690434329,-89.1347936123019 5.68377318822912E+017,negative,1,Can't Tell,0.6306,Southwest,DavidBLove,0,@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.,2015-02-19 03:51:27 -0800,42.5682019316231,-103.952690462982 5.68364870757798E+017,neutral,0.6601,,,Southwest,Harry_Bryan,0,@SouthwestAir are passengers automatically rebooked on other flights if original is Cancelled Flighted for weather etc?,2015-02-19 03:01:59 -0800,40.0730838319227,-106.738214449809 5.68361830160175E+017,positive,1,,,Southwest,AndreaCorkins,0,@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs,2015-02-19 02:49:54 -0800,30.1035150509996,-93.5375452156387 5.68326927695491E+017,negative,0.6701,Late Flight,0.6701,Southwest,jaysonsperling,0,"@SouthwestAir Flt 463 San Jose, CA -> Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!",2015-02-19 00:31:13 -0800,37.9499333582518,-97.7041748567608 5.68319110779515E+017,positive,1,,,Southwest,neelaybhatt,0,@SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst!,2015-02-19 00:00:09 -0800,45.1275388808096,-102.007788489996 5.68308149796475E+017,positive,0.3394,,0,Southwest,NumbersDnt_Lie,0,@SouthwestAir y'all the real MVP with these prices...,2015-02-18 23:16:36 -0800,42.6998108751611,-104.290557370818 5.68305064529408E+017,neutral,0.732,,,Southwest,royvergara,0,@SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life http://t.co/sbEhi46bMk,2015-02-18 23:04:20 -0800,36.0240451839531,-102.729166606466 5.68303293635523E+017,neutral,0.6739,,,Southwest,hoshizorin_,0,@SouthwestAir Is there any chance I can get tickets for the Vegas stop? I missed my chance to enter the contest but I love ID to death !,2015-02-18 22:57:18 -0800,41.2843651337044,-90.9973121092955 5.68299906466763E+017,neutral,0.3516,,0,Southwest,imjinnie,0,"@SouthwestAir Any chance the flight I just took can count for #3? I mean, I signed up with SW wifi in the air! 2/2",2015-02-18 22:43:50 -0800,38.9511058102518,-104.917086400745 5.68299749121655E+017,neutral,0.6577,,,Southwest,imjinnie,0,@southwestair so I saw the promo for A-List when I was on a plane this Monday. I fly two more times in the qualification period. 1/2,2015-02-18 22:43:13 -0800,42.6905153687352,-106.242461454834 5.68294699515187E+017,neutral,0.3624,,0,Southwest,tarunsehgal1986,0,@SouthwestAir hilarious flight attendants on Vegas to Detroit tonight http://t.co/nw7vx7DGMF,2015-02-18 22:23:09 -0800,46.9418958689778,-104.388404280427 5.68284515728302E+017,negative,1,Lost Luggage,1,Southwest,chelsiesedore,0,@SouthwestAir I spoke to soon... My bag was lost.. :(,2015-02-18 21:42:41 -0800,31.9980429457306,-100.107028583468 5.68284092707402E+017,neutral,0.6736,,,Southwest,ransdell08,0,@SouthwestAir @flightspots about time! #mobileboarding is a must!,2015-02-18 21:41:00 -0800,45.3102537018693,-109.746744270615 5.68281771298521E+017,positive,1,,,Southwest,GoldBuyingGirl,0,@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!,2015-02-18 21:31:47 -0800,50.124364005645,-100.62533878609 5.68276647885087E+017,neutral,0.6584,,0,Southwest,tbuccheri,0,"@SouthwestAir @tbuccheriFRNC3E. It takes 13.5 hours to fly from Chicago to Beijing on United, and 12 to fly from Vegas to Omaha on SW...",2015-02-18 21:11:25 -0800,38.1334828393064,-99.7579045556198 5.68275746516386E+017,positive,1,,,Southwest,ale_lleal,0,@SouthwestAir I ❤️ you! The only airline that understands us military families and our unpredictable changes. Pound it 👊,2015-02-18 21:07:50 -0800,42.7824432030953,-98.8409245054052 5.68274752864948E+017,positive,0.6634,,,Southwest,sounddspainfull,0,@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz 😱❤️im dying,2015-02-18 21:03:53 -0800,33.5775069740345,-106.640871025882 5.68273514970501E+017,negative,1,longlines,0.6714,Southwest,erinpeep,0,"@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?",2015-02-18 20:58:58 -0800,40.3637266092253,-98.7829134163272 5.68271522332193E+017,negative,1,Late Flight,0.6813,Southwest,erinpeep,0,@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.,2015-02-18 20:51:03 -0800,39.8739477061556,-112.244711643782 5.68269180153274E+017,neutral,1,,,Southwest,kelly_bast,0,@SouthwestAir my PR class would luv to know who's in charge of your Twitter. How many people write your tweets? #gracias,2015-02-18 20:41:45 -0800,47.1920967444278,-97.2933736669622 5.68269127992914E+017,neutral,1,,,Southwest,MinderJoan,0,@SouthwestAir if you are giving tix to #DestinationDragons show would appreciate one or two for LA😄Flying from PHL to LAX on Friday,2015-02-18 20:41:32 -0800,39.3259615399228,-105.401354019765 5.68267732556255E+017,neutral,0.7218,,0,Southwest,podunculus,0,@SouthwestAir any chance I can get tix for @VelourLive @Imaginedragons? I have been tweeting since January 26 about it #DestinationDragons,2015-02-18 20:36:00 -0800,37.6392272765759,-100.492317163088 5.68266994069295E+017,neutral,1,,,Southwest,KDFSmith,0,@SouthwestAir only 1 guest needs to change a flight on a reservation of 2. How can I do it? I NEED this to happen. Say it can...Please help!,2015-02-18 20:33:03 -0800,39.4050253060566,-92.905443057135 5.68262925833515E+017,neutral,0.6479,,,Southwest,NuEarRich,0,@SouthwestAir inflight entertainment. Tonight a Willie Nelson impersonator sang for the passengers #peanutsandtoons http://t.co/kCDdOD7uFF,2015-02-18 20:16:53 -0800,33.1958356683827,-93.7093409706294 5.68260044896244E+017,negative,1,Flight Attendant Complaints,1,Southwest,LRC110979,0,@SouthwestAir had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order.,2015-02-18 20:05:27 -0800,39.7820670109383,-96.8153186617867 5.68258896038507E+017,positive,1,,,Southwest,travisgasper,0,Looking forward to using Passbook when I fly @SouthwestAir in a few weeks!,2015-02-18 20:00:53 -0800,37.653872136546,-97.7451353747677 5.68247978835579E+017,neutral,0.6559,,0,Southwest,frayoub,0,@SouthwestAir heard you are saving 30k a year on fuel not carrying around those skymall's #ripskymall,2015-02-18 19:17:30 -0800,32.575137946795,-98.9121634378564 5.68243352258236E+017,neutral,0.6738,,0,Southwest,yancey_jake,0,"@SouthwestAir if a passngr requires wheelchair to gt on plane then sits in an exit row, wld they b physically capable to help in emergency?",2015-02-18 18:59:07 -0800,43.7718040618829,-95.3263234957478 5.68240532746474E+017,neutral,0.3466,,0,Southwest,scottmerkin,0,"@SouthwestAir So there were 134 early-bird check-ins, because I was told there were no flythroughs? Good flight, otherwise ~",2015-02-18 18:47:55 -0800,43.552772349658,-109.004543095043 5.68240355772109E+017,positive,1,,,Southwest,emshafer,0,@SouthwestAir Fantastic! Thank you!,2015-02-18 18:47:12 -0800,36.88230361547,-109.431084736063 5.68238793150611E+017,negative,0.702,Late Flight,0.702,Southwest,aryehmon,0,@SouthwestAir sat on a plane for 2+ hrs on 2/15! Then we finally took off.. :(,2015-02-18 18:41:00 -0800,42.1791654360423,-97.759380517067 5.68238379847922E+017,positive,1,,,Southwest,yancey_jake,0,@SouthwestAir - Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes @timieyancey very happy! http://t.co/TkVCMhbPim,2015-02-18 18:39:21 -0800,41.8559038797113,-98.7134979578581 5.68236511524745E+017,negative,1,Cancelled Flight,0.6751,Southwest,lisalivingwell,0,@SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?,2015-02-18 18:31:56 -0800,44.5862265122362,-96.8332912258069 5.68236231374582E+017,positive,1,,,Southwest,sewmeup,0,@SouthwestAir you guys are so clever 😃 http://t.co/qn5odUGFqK,2015-02-18 18:30:49 -0800,46.9226837957097,-103.539614951747 5.68233937761231E+017,negative,0.6919,Flight Booking Problems,0.3594,Southwest,azcindy38,0,@SouthwestAir I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process. Very misleading.,2015-02-18 18:21:42 -0800,43.5323076922578,-96.0720728069006 5.68232493779825E+017,positive,1,,,Southwest,imdancoop,1,@southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH,2015-02-18 18:15:58 -0800,43.3255475553572,-105.415093015895 5.6822965981021E+017,negative,1,Customer Service Issue,1,Southwest,l_miller91,0,@SouthwestAir today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG,2015-02-18 18:04:42 -0800,32.0748406101715,-93.4966284194988 5.68228761566642E+017,positive,1,,,Southwest,SouthernBeau87,0,"@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes",2015-02-18 18:01:08 -0800,43.1707849849094,-100.571415289071 5.68227390566109E+017,neutral,1,,,Southwest,jpagano11,0,@SouthwestAir do new flights come out at midnight?,2015-02-18 17:55:41 -0800,36.281956823705,-91.2783441653336 5.68225322543538E+017,neutral,0.6518,,,Southwest,bsrubin,0,"@SouthwestAir Looks like 'On February 19, 2015, we will open our schedule for sale through October 30, 2015' - know what time that will be?",2015-02-18 17:47:28 -0800,34.2511647557382,-100.621125635349 5.68223025805423E+017,negative,1,Can't Tell,1,Southwest,Galanthusn,0,"@SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room.",2015-02-18 17:38:21 -0800,31.7525466244438,-94.6121709842634 5.68222976744825E+017,neutral,0.6809,,,Southwest,alana_aro,0,@SouthwestAir do you have all winners for @Imaginedragons #DestinationDragons,2015-02-18 17:38:09 -0800,40.3712453659903,-93.1693485677503 5.68222514956014E+017,negative,0.6591,Flight Booking Problems,0.3523,Southwest,Galanthusn,0,"@SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is ""No"". :(",2015-02-18 17:36:19 -0800,42.5733824442103,-97.7436904192559 5.68221293914534E+017,neutral,0.6558,,0,Southwest,Indyanna63,0,"@SouthwestAir I had to travel to Savannah, GA, once again, on an airline I don't ""Luv"". When r u going to fly me to Savannah? Pleeeease!!!!",2015-02-18 17:31:28 -0800,39.4372731063184,-97.0119650946555 5.6822048750071E+017,negative,0.7033,Customer Service Issue,0.7033,Southwest,Galanthusn,0,"@SouthwestAir could care more about their customer, if there is a reasonable request :(",2015-02-18 17:28:15 -0800,34.0957468192593,-106.533726761709 5.68220464071356E+017,neutral,1,,,Southwest,FNCNerd,0,"@SouthwestAir So I am flying Chicago-LAX-PHX just to go spotting at LAX and PHX airports, then I am flying back to Chicago :)",2015-02-18 17:28:10 -0800,32.4602838717223,-102.213980671554 5.68220313370014E+017,positive,1,,,Southwest,FNCNerd,0,"@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!",2015-02-18 17:27:34 -0800,40.199080145425,-101.646622753359 5.68216890918638E+017,negative,1,Late Flight,1,Southwest,JBlackwellAZ,0,@SouthwestAir I am going to stop flying with you. Delays everytime. This time due to paperwork?,2015-02-18 17:13:58 -0800,45.1627986890047,-102.492785589478 5.68216414957408E+017,negative,0.3804,Lost Luggage,0.3804,Southwest,MazJobrani,0,@SouthwestAir Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out,2015-02-18 17:12:04 -0800,35.8712204049187,-95.4411880575086 5.68215698524246E+017,positive,1,,,Southwest,michaeljeffers,0,@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0,2015-02-18 17:09:14 -0800,32.0577277397247,-95.5537984110713 5.68214541852496E+017,neutral,1,,,Southwest,cosmicghoul,0,@SouthwestAir i cant look up my confirmation number at the moment on mobile. the email is no longer in my inbox,2015-02-18 17:04:38 -0800,35.1201567627645,-103.259809442121 5.68212893012861E+017,negative,1,Customer Service Issue,1,Southwest,Mselite25,0,@SouthwestAir I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight,2015-02-18 16:58:05 -0800,42.6696675397993,-97.530982090568 5.68212796422406E+017,positive,1,,,Southwest,DaniMaguina,0,"@SouthwestAir thank u for not leaving me @me nice job running thru the airport to catch your connecting flight",2015-02-18 16:57:42 -0800,41.6842779678723,-102.907383479943 5.68212443433865E+017,negative,1,Customer Service Issue,0.6718,Southwest,cosmicghoul,0,@SouthwestAir it keeps saying that mobile boarding passes are unavailable despite having checked in and everything,2015-02-18 16:56:18 -0800,36.9162069996111,-99.5041594642702 5.68211739059327E+017,positive,1,,,Southwest,KatMRG,0,@SouthwestAir thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r,2015-02-18 16:53:30 -0800,42.3488324091575,-106.667574501945 5.68210342880227E+017,negative,1,Customer Service Issue,0.6791,Southwest,cosmicghoul,0,@SouthwestAir your app isnt working and i take off in like two hours help,2015-02-18 16:47:57 -0800,47.6349004032842,-108.050167903735 5.68210101573722E+017,negative,0.6426,Can't Tell,0.6426,Southwest,AshleighMo_,0,@SouthwestAir why can't you take me to Knoxville?? yall are my fav #help,2015-02-18 16:46:59 -0800,45.1004471893706,-90.9071541206301 5.68210087212388E+017,neutral,1,,,Southwest,livvyports16,1,@SouthwestAir @Imaginedragons any info on #DestinationDragons ?? me & @sammi_jon3s need to know..,2015-02-18 16:46:56 -0800,29.0033051151578,-105.057946303663 5.68209603332215E+017,positive,0.7065,,,Southwest,sdemuth,0,@SouthwestAir filing it now. Thank you for your response.,2015-02-18 16:45:00 -0800,46.2533082002897,-105.790336629078 5.68206236081996E+017,neutral,1,,,Southwest,linkster93,0,@SouthwestAir #DestinationDragons Any word on winners of contest? Any chance for tix for the Provo DestinationDragons show? Fingers Crossed!,2015-02-18 16:31:38 -0800,39.7952484423747,-105.356983686756 5.68204029517554E+017,neutral,0.6879,,0,Southwest,ericcox122685,0,@SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW.,2015-02-18 16:22:52 -0800,38.6539497327122,-94.6921736433984 5.68202940839801E+017,positive,0.7,,,Southwest,mystudio54,0,@SouthwestAir One heck of an airline http://t.co/CyoOnZfTdC,2015-02-18 16:18:32 -0800,40.1359038614458,-101.155235636474 5.68202855166968E+017,neutral,0.6489,,,Southwest,armond_ealey,0,@SouthwestAir Thanks!!! :) It is good to air on the side of caution,2015-02-18 16:18:12 -0800,31.8365895496106,-103.200003136857 5.68201125012353E+017,negative,1,Customer Service Issue,1,Southwest,ericcox122685,0,"@SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta",2015-02-18 16:11:19 -0800,42.6122476458332,-100.930741558858 5.68198843034169E+017,neutral,0.6651,,0,Southwest,Armywives101,0,@SouthwestAir Yay! And are dependents with ID (wife children) eligible to use this discount too? How do you use it over the phone/inperson?,2015-02-18 16:02:15 -0800,36.4958693093875,-101.809743268768 5.68196066430083E+017,negative,0.697,Bad Flight,0.697,Southwest,DcRealityPunch,0,"@SouthwestAir My flight was 952, leaving las vegas at 5:40pm, arriving at CHI-MID at 11:00 pm.",2015-02-18 15:51:13 -0800,43.5493973246797,-104.554435418308 5.68193603954086E+017,positive,0.649,,0,Southwest,syrahminush,0,"@SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you!",2015-02-18 15:41:26 -0800,41.6736113672557,-109.90716503499 5.68193347216474E+017,negative,1,Can't Tell,0.6787,Southwest,wreckingchelsea,0,@SouthwestAir doesn't even have gluten free peanuts. whyyy me??,2015-02-18 15:40:25 -0800,42.1563780624511,-101.67073734493 5.68192038040007E+017,neutral,1,,,Southwest,syrahminush,0,@SouthwestAir when will dates to fly go past August 7 2015?,2015-02-18 15:35:13 -0800,39.5864918801277,-99.4474225761463 5.68192010789777E+017,positive,1,,,Southwest,kjzukow,0,@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223,2015-02-18 15:35:06 -0800,39.3490909882197,-99.1560054015781 5.68191101087019E+017,negative,0.6582,Customer Service Issue,0.351,Southwest,travelnube,0,@SouthwestAir Please update your website,2015-02-18 15:31:29 -0800,45.6915754010243,-100.661045512827 5.68190250377462E+017,neutral,0.6733,,0,Southwest,Kaneshow,1,YO! @InternJohnRadio @mrerickv give @SouthwestAir their plane back. They're mad & threatening to take away my Companion Pass. #Luv,2015-02-18 15:28:06 -0800,36.3831087132757,-91.8431990822053 5.68189481590886E+017,negative,0.6541,Bad Flight,0.3515,Southwest,cindydchilds,0,"@SouthwestAir @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami!",2015-02-18 15:25:03 -0800,44.790297424041,-101.723352840343 5.68188732806963E+017,negative,0.663,Late Flight,0.337,Southwest,Kat_Obser,0,@SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS.,2015-02-18 15:22:04 -0800,46.918725547225,-110.414848335941 5.68188595456119E+017,positive,1,,,Southwest,kalenski,0,@SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.,2015-02-18 15:21:32 -0800,31.1792977317399,-107.527509346701 5.68187725834289E+017,neutral,1,,,Southwest,Armywives101,0,@SouthwestAir Working on a piece about military discounts and am hearing you offer one. Can you give me specifics and confirm? Thank You!,2015-02-18 15:18:04 -0800,39.7858439134909,-100.286051239955 5.68187577909563E+017,neutral,0.6885,,0,Southwest,campnhike75,0,@SouthwestAir @Imaginedragons Did they pick someone for Destination Dragons?,2015-02-18 15:17:29 -0800,42.0282593166224,-110.941069222986 5.68183277774869E+017,neutral,1,,,Southwest,2Hats1Mike,0,@SouthwestAir Do you anticipate any Cancelled Flightlations for flights out of Nashville tomorrow? Thank you!,2015-02-18 15:00:24 -0800,36.698451017075,-99.7896086022705 5.68183137467044E+017,positive,1,,,Southwest,Val_Mack,0,@SouthwestAir thx - fingers crossed they are found.,2015-02-18 14:59:50 -0800,37.6429337202756,-99.7412354600432 5.68182492055913E+017,neutral,1,,,Southwest,livvyports16,1,@SouthwestAir do you have any info about when #DestinationDragons winners will be announced? me & my best friend are hoping to win. thanks!,2015-02-18 14:57:17 -0800,38.6861273907918,-95.2715238076843 5.68182386409607E+017,positive,1,,,Southwest,joshuapromero,0,@SouthwestAir So far so good! http://t.co/16c9ex79Rk,2015-02-18 14:56:51 -0800,36.2417769799224,-96.5948331690955 5.68181877560853E+017,neutral,0.6863,,,Southwest,TifffyHuang,0,@SouthwestAir just DMed you guys!!! 😁😁😁😁,2015-02-18 14:54:50 -0800,35.3286728671367,-93.7636211713213 5.68180928746369E+017,negative,0.6596,Flight Booking Problems,0.3511,Southwest,whofilets,0,"@SouthwestAir @LeeAnnHealey I was all, yeah sale fares! I got places to fly! Oh damn, right, I live where SWA doesn't fly. #why",2015-02-18 14:51:04 -0800,41.1502878646127,-104.78410843623 5.68180868126151E+017,positive,0.697,,,Southwest,3b80af5c98854be,0,@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons,2015-02-18 14:50:49 -0800,35.9893336047291,-106.288015303663 5.68180710252646E+017,positive,1,,,Southwest,dalyrt5,0,"@SouthwestAir that's why I fly y'all, that personalized service",2015-02-18 14:50:12 -0800,41.0087517300999,-101.128768654093 5.68180422070247E+017,neutral,0.6868,,0,Southwest,m_nimzzz,0,@SouthwestAir k but who won destination dragons,2015-02-18 14:49:03 -0800,32.1909640528634,-98.4636001403188 5.68180264914051E+017,positive,0.6867,,,Southwest,dalyrt5,0,"@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!",2015-02-18 14:48:26 -0800,39.7365101718001,-101.519388054061 5.6817957065171E+017,negative,1,Customer Service Issue,0.6434,Southwest,FMLBROOKLYN,0,@SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you,2015-02-18 14:45:40 -0800,43.9009297135434,-101.151517669107 5.68178355452793E+017,neutral,1,,,Southwest,FMLBROOKLYN,0,@SouthwestAir I dunno my travel information.. like what?,2015-02-18 14:40:50 -0800,39.3740245043195,-105.025024354466 5.68178151173562E+017,negative,0.6771,Lost Luggage,0.6771,Southwest,Val_Mack,0,@SouthwestAir lost my sunglasses & case on a flight 3933 last night - is there a lost & found?,2015-02-18 14:40:02 -0800,43.0558117621256,-92.9714472513189 5.68177022712676E+017,neutral,0.6413,,0,Southwest,FMLBROOKLYN,0,"@SouthwestAir snapchat, iMessage, instagram......",2015-02-18 14:35:33 -0800,36.0557150665774,-100.594319420809 5.68176529584173E+017,negative,1,Bad Flight,1,Southwest,FMLBROOKLYN,0,@SouthwestAir your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit.,2015-02-18 14:33:35 -0800,36.359991177283,-100.956787207208 5.68174911841178E+017,negative,1,Customer Service Issue,1,Southwest,CollingMedia,0,@SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal.,2015-02-18 14:27:09 -0800,41.8837041632913,-105.006754293046 5.68173585484771E+017,negative,0.709,Bad Flight,0.3641,Southwest,anne_laflamme,0,"@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ...",2015-02-18 14:21:53 -0800,37.5740616410468,-99.9255964488275 5.68173435173483E+017,neutral,1,,,Southwest,Shadowjin12,0,@SouthwestAir will do! #heart #flying,2015-02-18 14:21:17 -0800,36.6725804393291,-106.787547357358 5.68172001300341E+017,negative,0.7039,Flight Booking Problems,0.7039,Southwest,angiezemog,0,@SouthwestAir I am trying to book another flight and apply my credits that I had from another flight but I can't find them.,2015-02-18 14:15:35 -0800,42.3629788565356,-104.647255187995 5.68171015131394E+017,negative,1,Late Flight,0.6503,Southwest,jillianhello,0,@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice,2015-02-18 14:11:40 -0800,34.3124232900866,-99.0069883188068 5.68170929639059E+017,positive,1,,,Southwest,missyw2you,0,@SouthwestAir awesome. thank you!,2015-02-18 14:11:20 -0800,34.8259932260942,-102.952591760154 5.68170493544673E+017,negative,1,Lost Luggage,0.6403,Southwest,thisnamerocks2,0,@SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything.,2015-02-18 14:09:36 -0800,39.375563215703,-96.5627508115751 5.68170036248093E+017,negative,0.6769,Lost Luggage,0.6769,Southwest,thisnamerocks2,0,@SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight.,2015-02-18 14:07:47 -0800,34.0824764402897,-93.2486339748773 5.68169837878485E+017,positive,0.6374,,0,Southwest,thisnamerocks2,0,"@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana.",2015-02-18 14:07:00 -0800,46.2871299823576,-104.073991016918 5.68169379613032E+017,negative,0.6374,Customer Service Issue,0.3297,Southwest,missyw2you,0,"@SouthwestAir are bicycles that the 62"", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me.",2015-02-18 14:05:10 -0800,40.1296604842336,-96.5645779619388 5.68169352383603E+017,neutral,0.6635,,0,Southwest,JDG1206,0,@SouthwestAir is there a way to DM you?,2015-02-18 14:05:04 -0800,35.0405979412946,-106.031954651914 5.68168034394874E+017,negative,1,Customer Service Issue,1,Southwest,JDG1206,0,@SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz,2015-02-18 13:59:50 -0800,37.1119824497401,-95.1517189108776 5.68166220706419E+017,negative,1,longlines,1,Southwest,SupermanHopkins,0,"@SouthwestAir Open more kiosks at Austin-Bergstrom. Three lanes to service a line of 50 people? Really?",2015-02-18 13:52:37 -0800,43.4570332856225,-96.4050397179783 5.68165260605014E+017,positive,0.6667,,,Southwest,SarahFigge,0,@SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down!,2015-02-18 13:48:48 -0800,41.0553823643896,-109.603384000821 5.68164059981308E+017,positive,1,,,Southwest,ljwoodworth,0,@SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list,2015-02-18 13:44:02 -0800,42.2353368272234,-100.570104338734 5.68162290890965E+017,positive,1,,,Southwest,chelsiesedore,0,@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!,2015-02-18 13:37:00 -0800,43.431434675575,-100.436196322259 5.68161313274405E+017,neutral,1,,,Southwest,Rickonia,0,@SouthwestAir yall still fly in the cold right?,2015-02-18 13:33:07 -0800,36.7170629265836,-89.124485380389 5.68160511264571E+017,negative,0.6848,Customer Service Issue,0.3478,Southwest,mybadtequila,0,"@SouthwestAir pls help me get this resolved & reimbursement made. gracias, rico; pls send me private msg with phone number or email address",2015-02-18 13:29:56 -0800,33.8487096661794,-97.7666895465203 5.68159614069445E+017,negative,1,Customer Service Issue,1,Southwest,rsalemania,0,"@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!",2015-02-18 13:26:22 -0800,38.0591356639554,-104.103861262096 5.68157733746295E+017,negative,0.6303,Can't Tell,0.3249,Southwest,Havilandweb,0,@SouthwestAir How do I stop getting credit card apps? I already have a card!,2015-02-18 13:18:54 -0800,41.1848458013983,-101.429478347413 5.68155440267162E+017,positive,1,,,Southwest,CheteraC,0,@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!,2015-02-18 13:09:47 -0800,40.6894551812732,-98.3672888539886 5.68155246616121E+017,positive,1,,,Southwest,TedNguyen,2,Bingo! “@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR”,2015-02-18 13:09:01 -0800,44.0463501948179,-102.012238674144 5.68154689449169E+017,neutral,1,,,Southwest,jigisavegoqu,0,"@SouthwestAir oops, Sorry, Done,",2015-02-18 13:06:48 -0800,42.0391752517648,-104.983013192462 5.68153578453525E+017,neutral,0.6771,,0,Southwest,benfetch,0,@SouthwestAir how come on mobile I can't proceed w/o entering a postcode at purchase. I'm from Ireland and I don't have a postcode just.,2015-02-18 13:02:23 -0800,31.5363014195031,-108.163931928357 5.68151905165316E+017,negative,0.6463,Can't Tell,0.3316,Southwest,natedlee,0,@SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help.,2015-02-18 12:55:44 -0800,35.8081201724207,-102.600573624401 5.68149878095753E+017,neutral,0.6545,,0,Southwest,Brian_Fox,0,@SouthwestAir I would but you need to follow me first ;-),2015-02-18 12:47:41 -0800,34.7343514482741,-101.196363842963 5.68149287948968E+017,neutral,1,,,Southwest,alexandrea_h,0,@SouthwestAir I'm not sure I did the messaging part right. Please let me know if you received it.,2015-02-18 12:45:20 -0800,40.3448615579203,-102.765030213599 5.68149194654904E+017,positive,1,,,Southwest,jwimpee,0,@SouthwestAir love..luv the addition of the passbook option.,2015-02-18 12:44:58 -0800,29.0033351048496,-98.8012473467983 5.68148807684198E+017,positive,1,,,Southwest,Neetz4,0,@SouthwestAir thanks for the follow up. So glad to get my bag back.,2015-02-18 12:43:26 -0800,40.0587805134522,-109.742934705679 5.68148009722073E+017,neutral,1,,,Southwest,cj_deboer,0,"@SouthwestAir Denver to Phoenix, I think we're finally getting ready to take off.",2015-02-18 12:40:15 -0800,37.3717083738167,-97.4141639193271 5.68147483269972E+017,neutral,0.6883,,0,Southwest,Brian_Fox,0,"@southwestair is your companion pass broken today? purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS (SW900001-vyiL1XKlROG24fS-918j_A)",2015-02-18 12:38:10 -0800,31.3355124301701,-101.06681997372 5.68147443151454E+017,negative,0.6564,Customer Service Issue,0.6564,Southwest,hiii_itsme,0,@SouthwestAir if you guys fuck this up again I will never forgive you,2015-02-18 12:38:00 -0800,40.6306288169434,-101.714220251298 5.6814640478421E+017,negative,0.6679,Customer Service Issue,0.3662,Southwest,DesertDealer,0,@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.,2015-02-18 12:33:53 -0800,33.0480767922386,-100.555664584678 5.68145575452877E+017,negative,1,Bad Flight,0.662,Southwest,DesertDealer,0,@SouthwestAir I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats? I'm in 1A btw.,2015-02-18 12:30:35 -0800,49.1456428482459,-107.220846322217 5.68144447931687E+017,positive,1,,,Southwest,Mariextweets,0,@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!,2015-02-18 12:26:06 -0800,42.3987135331655,-103.709439975116 5.68144357230027E+017,neutral,1,,,Southwest,Zachamon,0,@southwestair #ftw! ✈️ Hope they'll sing us a song on our flight to Phoenix today. (@ Terminal 2 (Humphrey)) https://t.co/mAvIgetbBw,2015-02-18 12:25:45 -0800,45.8738918022691,-95.5056278489754 5.68141111601926E+017,neutral,1,,,Southwest,girlnamednour,0,@SouthwestAir did you pick the winners for the #DestinationDragons ?? #87yearsLate Flightr #maybeijustlost #whyyounoloveme,2015-02-18 12:12:51 -0800,34.7325425323902,-93.7885728665661 5.68140628959359E+017,positive,0.6632,,,Southwest,Imagine_Sloom,0,@SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH,2015-02-18 12:10:56 -0800,37.9424636153703,-106.718566478617 5.68139299021042E+017,negative,0.6731,Cancelled Flight,0.6731,Southwest,angeladoheny26,0,@SouthwestAir bad weather and multiple Cancelled Flighted flights has us all scared! Noted for next time.,2015-02-18 12:05:39 -0800,45.6228448106476,-98.8187960985741 5.68139007617597E+017,negative,0.6606,longlines,0.6606,Southwest,angeladoheny26,0,@SouthwestAir good to know NOW! Three sets of travelers in just 20 mins standing here waiting for mins to pass by.,2015-02-18 12:04:29 -0800,39.3353885614122,-102.082168084958 5.6813755793596E+017,positive,1,,,Southwest,Shadowjin12,0,@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!,2015-02-18 11:58:43 -0800,35.258573086959,-96.6854756730252 5.6813680622438E+017,positive,1,,,Southwest,eliinthemiddle,1,@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!,2015-02-18 11:55:44 -0800,44.3692350470123,-96.7252413781249 5.68136521502605E+017,negative,1,Customer Service Issue,0.6906,Southwest,JessikaKM,0,"@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG",2015-02-18 11:54:36 -0800,34.2268333760533,-109.41773700523 5.68135153903657E+017,negative,1,longlines,1,Southwest,angeladoheny26,0,@SouthwestAir So I guess you can get to the airport too early! Need to wait 10mins to checkin. Really?,2015-02-18 11:49:10 -0800,30.5719074487477,-94.0686232728109 5.68134973728756E+017,positive,0.6669,,,Southwest,GlendaVee,0,@SouthwestAir @taylormdowns We share that value in common. :),2015-02-18 11:48:27 -0800,40.8816095749877,-110.719508896 5.68134503987851E+017,neutral,1,,,Southwest,travelnube,0,"@SouthwestAir Is the 1,750 bonus at 1800Flowers still on or did it expire 2/14/15?",2015-02-18 11:46:35 -0800,40.7874003548389,-100.374178019263 5.68134211493695E+017,positive,0.6646,,,Southwest,DanaChristos,0,@SouthwestAir @karajusto OK we will! Thank you!!!,2015-02-18 11:45:26 -0800,33.256535540055,-109.416021423033 5.68133264168215E+017,neutral,0.6399,,,Southwest,ejdicki,0,@SouthwestAir 8FKQW is the conf #. Thanks for the reply,2015-02-18 11:41:40 -0800,37.7111334501914,-106.992208171181 5.68132209330098E+017,neutral,1,,,Southwest,Charlie_L_Hall,0,"@SouthwestAir Times change, I guess. http://t.co/osox9h7fWY",2015-02-18 11:37:28 -0800,36.0442398252545,-96.2698605066626 5.68130768788185E+017,negative,1,Lost Luggage,1,Southwest,BlockRahel,0,@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere,2015-02-18 11:31:45 -0800,42.1747851990971,-103.335486574312 5.68130367900799E+017,neutral,1,,,Southwest,passworksio,0,@SouthwestAir App Updated With #Passbook Support http://t.co/WrWqrUblPs via @ubergizmo,2015-02-18 11:30:09 -0800,39.4132794197782,-92.3577197862903 5.68128236649095E+017,negative,0.6939,Customer Service Issue,0.3571,Southwest,jeparker232,0,"@SouthwestAir how do i know that my information is not found on other people's account? I can see someone else's reservation, rr # and trip",2015-02-18 11:21:41 -0800,44.014799379719,-102.58907973487 5.68128069845848E+017,negative,0.6631,Customer Service Issue,0.3423,Southwest,jeparker232,0,@SouthwestAir I don't have a conference number. I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour,2015-02-18 11:21:01 -0800,36.9672290131488,-101.151438618353 5.68126682336535E+017,neutral,1,,,Southwest,DoctorFox007,0,@SouthwestAir Any possible chance of SWA bringing back service between LGA-BWI? It would make it much easier to connect to the west coast.,2015-02-18 11:15:31 -0800,44.9669919878383,-89.2905946742681 5.68126169008218E+017,neutral,0.6703,,0,Southwest,roq0114,0,@SouthwestAir please expedite missing bag claim #3526665682. Thanks!,2015-02-18 11:13:28 -0800,41.1072895461226,-99.5937376864934 5.68125472527098E+017,neutral,1,,,Southwest,heatheralexis8,0,@SouthwestAir is there anything I can do to get tickets for @Imaginedragons at @VinylVegas? It would mean so much to me #DestinationDragons,2015-02-18 11:10:42 -0800,31.1811588541723,-108.599725392791 5.68124227641066E+017,neutral,0.7033,,0,Southwest,kimmck64,0,@SouthwestAir When does the new schedule open that takes us past 10/31?,2015-02-18 11:05:45 -0800,37.4464617005115,-99.1227390683295 5.68122064919527E+017,negative,0.6667,Customer Service Issue,0.6667,Southwest,jeparker232,0,@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international,2015-02-18 10:57:10 -0800,34.2541693742865,-103.025863433626 5.68121659988824E+017,negative,0.699,Can't Tell,0.3604,Southwest,jeparker232,0,@SouthwestAir looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE,2015-02-18 10:55:33 -0800,27.3108813652791,-105.237629607972 5.68118177537745E+017,neutral,0.6735,,,Southwest,BobbiStorm,0,@SouthwestAir go south everyone,2015-02-18 10:41:43 -0800,39.5377193380822,-100.055456084711 5.68116430966649E+017,negative,1,Flight Booking Problems,0.3592,Southwest,CheteraC,0,"@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR.",2015-02-18 10:34:46 -0800,46.0427459034637,-98.8113398742429 5.68113383242912E+017,positive,1,,,Southwest,jdaniels1974,0,@SouthwestAir thanks for the follow up. I appreciate it.,2015-02-18 10:22:40 -0800,32.8760162388906,-101.322062458086 5.68112842261594E+017,positive,1,,,Southwest,roq0114,0,@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!,2015-02-18 10:20:31 -0800,35.8465603132024,-101.418505527587 5.68112578989138E+017,negative,1,Customer Service Issue,0.6474,Southwest,IamWiz4Life,0,@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you,2015-02-18 10:19:28 -0800,38.5201430384127,-90.7580130517084 5.68111819325366E+017,neutral,1,,,Southwest,suevannasing,0,@SouthwestAir just sent you a DM w/ additonal info,2015-02-18 10:16:27 -0800,47.6568139022989,-99.3747939814228 5.68111779705958E+017,negative,1,Bad Flight,0.6577,Southwest,DubTeed,0,"@SouthwestAir, a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather.",2015-02-18 10:16:17 -0800,38.7045200196834,-106.899633169232 5.68111588546376E+017,neutral,0.6621,,,Southwest,kt_delaney,0,@SouthwestAir can I please go see @Imaginedragons on friday? I promise I'll only fly Southwest when going back home to NH #MHTforlife,2015-02-18 10:15:32 -0800,41.3931158408393,-104.337870325907 5.68110846057976E+017,neutral,0.6889,,,Southwest,tlbbrown1957,1,@southwestair. So important to accept others for who they are. #SWADiversity,2015-02-18 10:12:35 -0800,45.5305020386782,-106.045368220581 5.68110095646781E+017,negative,1,Late Flight,1,Southwest,brendanpshannon,0,"5 hour delay = shortly?“@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS”",2015-02-18 10:09:36 -0800,45.2133696356845,-105.37462527489 5.6810882236076E+017,neutral,1,,,Southwest,JiggaJazzman,0,@SouthwestAir Are you announcing any more winners to the #DestinationDragons @Imaginedragons show @VelourLive in UTAH this weekend? #Lucky,2015-02-18 10:04:32 -0800,44.7316673031769,-103.16769616694 5.68108322924192E+017,positive,0.6611,,,Southwest,DavidJAbramson,0,"@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?",2015-02-18 10:02:33 -0800,34.8569310228144,-106.614396252553 5.68108100827218E+017,positive,1,,,Southwest,BryanAndaya,0,@SouthwestAir thank you kindly.,2015-02-18 10:01:40 -0800,38.355613820692,-100.895850603386 5.6810771973702E+017,negative,1,Customer Service Issue,0.6511,Southwest,braadwise,0,@SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much,2015-02-18 10:00:09 -0800,35.9335056135402,-94.6586813855143 5.68107670177239E+017,neutral,0.6736,,0,Southwest,N0O0O0O0O0O0,0,@SouthwestAir so when do we find out who won the imagine dragons contest?,2015-02-18 09:59:58 -0800,36.5835712107927,-101.367240287143 5.68107472260624E+017,positive,1,,,Southwest,climbforee,0,@southwestair Great job celebrating #MardiGras2015 . You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C,2015-02-18 09:59:10 -0800,52.9451516047739,-99.462629961368 5.68107058605609E+017,neutral,0.6821,,,Southwest,OJ27Canelo,0,@SouthwestAir Thank you.,2015-02-18 09:57:32 -0800,45.5855728327028,-102.7267298376 5.68106704866583E+017,neutral,1,,,Southwest,DavidJAbramson,0,@SouthwestAir planning a family trip to Orlando in May and trying to figure out when to book to get the best rate. Any Suggestions?,2015-02-18 09:56:08 -0800,46.6781749671739,-108.036234309218 5.68105844174397E+017,neutral,1,,,Southwest,Karima_Hersi,0,@SouthwestAir lemme come to #DestinationDragons 😭😭😭 this university student could use a break from all these books.,2015-02-18 09:52:42 -0800,43.9866502702279,-106.466793011284 5.6810572241365E+017,negative,1,Flight Attendant Complaints,1,Southwest,Nic_L_Wright,0,@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!,2015-02-18 09:52:13 -0800,42.9640344211719,-105.887298079336 5.68105481018823E+017,neutral,1,,,Southwest,OJ27Canelo,0,@SouthwestAir I will not have my passport in time for my trip. Could I still fly with photo ID? #thingsishouldknow #ifeeldumb,2015-02-18 09:51:16 -0800,39.4501674164914,-104.895188988714 5.68105106647839E+017,positive,0.6421,,,Southwest,seanpetykowski,0,"@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee",2015-02-18 09:49:46 -0800,39.1035805603514,-101.730727994731 5.6810478306152E+017,neutral,1,,,Southwest,girlymum,0,@SouthwestAir how can I get tickets for Feb 20 Imagine Dragons show?,2015-02-18 09:48:29 -0800,42.4045999755641,-109.296737830485 5.68104424029036E+017,positive,1,,,Southwest,taylor_brummett,0,"@SouthwestAir I'm really craving your pretzels, please send me some.",2015-02-18 09:47:04 -0800,48.4097096281413,-107.276583649304 5.68103931307405E+017,positive,1,,,Southwest,BuckeyePatricia,0,"@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200",2015-02-18 09:45:06 -0800,33.5704313229075,-109.921460868833 5.68103735827804E+017,neutral,0.6484,,,Southwest,Karima_Hersi,0,@SouthwestAir give me tickets to the atlanta show and I'll roadtrip from Canada!! Deal? 😆,2015-02-18 09:44:20 -0800,48.5244866210936,-106.43528255281 5.68102187294974E+017,negative,1,Customer Service Issue,1,Southwest,TinaIsBack,0,@SouthwestAir it's the poor customer service that I have a problem with!!!!!,2015-02-18 09:38:10 -0800,41.9750974703252,-100.14989493171 5.6810160658502E+017,negative,0.666,Flight Booking Problems,0.334,Southwest,BryanAndaya,0,@SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9,2015-02-18 09:35:52 -0800,36.772055466623,-92.5221083778779 5.68100987887428E+017,neutral,1,,,Southwest,babyluv590,0,"@SouthwestAir sure,I'll send a message now!",2015-02-18 09:33:24 -0800,45.7045157943664,-98.7285773514565 5.6810097396657E+017,positive,0.6581,,,Southwest,dophin2009,0,@southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm,2015-02-18 09:33:21 -0800,36.8537053966223,-102.962677098417 5.68100626183418E+017,neutral,1,,,Southwest,oliviasdad1,0,@SouthwestAir sent,2015-02-18 09:31:58 -0800,44.2144385818858,-98.9077186462692 5.68098977545134E+017,negative,1,Late Flight,0.6559,Southwest,LauraGina,0,.@SouthwestAir 3 days & still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate,2015-02-18 09:25:25 -0800,40.7095307026722,-102.628083241962 5.68096674167595E+017,neutral,1,,,Southwest,thaterikperson,0,@SouthwestAir 10 revenue flights since the beginning of 2015?,2015-02-18 09:16:16 -0800,51.337724137792,-98.6542471732237 5.6809655463816E+017,negative,0.6667,Customer Service Issue,0.6667,Southwest,MFarrell21,0,@SouthwestAir understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked.,2015-02-18 09:15:48 -0800,46.954733106807,-105.26449097084 5.68095623875965E+017,neutral,1,,,Southwest,MelvinLopezJr,0,@SouthwestAir Looking forward to out Power of Inclusion event with very special guests! We will begin promptly at 11:30 a.m. #SWADiversity,2015-02-18 09:12:06 -0800,30.0088438586093,-112.166569315359 5.68094581041934E+017,negative,0.6694,Flight Booking Problems,0.3779,Southwest,BryanAndaya,0,@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.,2015-02-18 09:07:57 -0800,36.0803900327678,-102.907004240145 5.68094319766147E+017,negative,1,Customer Service Issue,0.3556,Southwest,_alexcabrera,0,@SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend.,2015-02-18 09:06:55 -0800,41.0306593336103,-101.163031653968 5.68093988516803E+017,positive,0.7072,,,Southwest,kirkwoodtiger,0,“@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD” WARM THANKS!,2015-02-18 09:05:36 -0800,39.1079059210736,-94.6657853507964 5.68093497431102E+017,neutral,0.6845,,0,Southwest,thaterikperson,0,"@SouthwestAir I have a flight to Vegas coming up soon, but haven’t received any drink tickets Late Flightly. Can you help me out?",2015-02-18 09:03:39 -0800,41.1356620738392,-98.5700386181447 5.68093190185566E+017,neutral,1,,,Southwest,saysorrychris,0,“@SouthwestAir: @saysorrychris Can you follow back for a quick DM? ^SW”followed,2015-02-18 09:02:25 -0800,39.0889650216794,-113.610461915708 5.68092537786749E+017,neutral,0.3353,,0,Southwest,VegasRenegade,1,@SouthwestAir All Flights lead to VEGAS BABY!,2015-02-18 08:59:50 -0800,48.0129740371145,-105.584581148629 5.68092489011237E+017,positive,0.68,,,Southwest,gingypants,0,@SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP,2015-02-18 08:59:38 -0800,39.8097379780353,-110.948314981394 5.68092479452549E+017,negative,0.6939,longlines,0.3469,Southwest,MFarrell21,0,@SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip?,2015-02-18 08:59:36 -0800,37.604588191316,-103.178765293032 5.68091794304401E+017,positive,1,,,Southwest,Elizabeethan,0,"@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)",2015-02-18 08:56:53 -0800,36.9944130227172,-94.3461306121865 5.68091623986319E+017,negative,0.6558,Late Flight,0.6558,Southwest,cj_deboer,0,@SouthwestAir it's ok...I forgive you guys.,2015-02-18 08:56:12 -0800,36.1512064432195,-98.7494446963465 5.68090175122907E+017,negative,1,Late Flight,1,Southwest,oliviasdad1,0,@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse,2015-02-18 08:50:27 -0800,40.5578606593869,-98.5509431923513 5.68088989820793E+017,negative,0.6319,Flight Booking Problems,0.6319,Southwest,mxp908,0,@SouthwestAir Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available?,2015-02-18 08:45:44 -0800,41.2616914296682,-100.947565136399 5.68087881387885E+017,positive,1,,,Southwest,jpmanterola,0,@SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!,2015-02-18 08:41:20 -0800,40.7173768367104,-107.799774217104 5.68087802279289E+017,neutral,1,,,Southwest,JoshPishPosh,0,@SouthwestAir Southwest is currently awaiting government approval for this route. Do we know when it will be official?,2015-02-18 08:41:01 -0800,40.5354347295619,-95.5206442727886 5.68087614303166E+017,neutral,1,,,Southwest,COIAerospace,0,@SouthwestAir is offering #CompanionPasses to Atlanta residing frequent fliers! http://t.co/mdN5ED58ze,2015-02-18 08:40:16 -0800,40.594053268947,-102.081586724035 5.68087131748504E+017,positive,1,,,Southwest,SuperB0wlTrophY,0,@SouthwestAir thank you!!!,2015-02-18 08:38:21 -0800,41.6770668929611,-100.030546998648 5.68086667258679E+017,positive,0.6955,,,Southwest,JacobZiegler,0,@SouthwestAir @love_dragonss oh my gosh,2015-02-18 08:36:30 -0800,42.4728515997814,-100.782373733798 5.68086184888562E+017,negative,1,Customer Service Issue,1,Southwest,jaimegenova,0,@SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it.,2015-02-18 08:34:35 -0800,41.1425060224434,-99.3138003586559 5.68086073814827E+017,negative,1,Customer Service Issue,1,Southwest,SamanthaCaron,0,@SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion & then be hung up on,2015-02-18 08:34:09 -0800,40.3447579902746,-103.677560262711 5.68086068135895E+017,negative,1,Can't Tell,0.6552,Southwest,jaimegenova,0,@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.,2015-02-18 08:34:07 -0800,41.3783277146729,-102.239971473638 5.68085970983252E+017,positive,0.35,,0,Southwest,_dragon_fruit_,0,@SouthwestAir @love_dragonss LAUREN IM SCREAMING,2015-02-18 08:33:44 -0800,41.6061560490106,-99.4631733614386 5.68085962049217E+017,positive,1,,,Southwest,Nick_Astalos,0,@SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES,2015-02-18 08:33:42 -0800,37.7424100312844,-108.021158516842 5.68085714744684E+017,positive,1,,,Southwest,polaroiddragons,0,@SouthwestAir you're the best,2015-02-18 08:32:43 -0800,33.1741671365574,-102.331691661211 5.68085705479619E+017,negative,1,Customer Service Issue,1,Southwest,jaimegenova,0,"@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing.",2015-02-18 08:32:41 -0800,41.5499434330049,-100.024300754621 5.68085571509334E+017,neutral,0.6889,,,Southwest,svssywentz,0,@SouthwestAir I've never met my favorite band and it would be sooo amazing to win destination dragons.,2015-02-18 08:32:09 -0800,48.0996292893197,-98.2458878032784 5.68085366441247E+017,positive,1,,,Southwest,benamcswag,0,@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER,2015-02-18 08:31:20 -0800,27.775527728595,-101.436703017245 5.68085308727808E+017,negative,1,Customer Service Issue,0.3756,Southwest,jaimegenova,0,@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before.,2015-02-18 08:31:06 -0800,43.9633887758221,-104.363417380336 5.68085082746933E+017,neutral,1,,,Southwest,polaroiddragons,0,@SouthwestAir @love_dragonss AHHHH YES LAUREN,2015-02-18 08:30:12 -0800,36.9690900991174,-94.8255323137311 5.68084881303073E+017,positive,0.3543,,0,Southwest,thirty_lives,0,@SouthwestAir @love_dragonss holy fuckinf shit,2015-02-18 08:29:24 -0800,47.8980746449034,-101.423640408623 5.68084860008571E+017,positive,0.6986,,,Southwest,m_nimzzz,0,@SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD,2015-02-18 08:29:19 -0800,46.709294417352,-97.3373657753059 5.6808474802065E+017,neutral,1,,,Southwest,thirty_lives,0,@SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw,2015-02-18 08:28:53 -0800,41.43957463366,-104.666791494456 5.68083999761011E+017,neutral,0.6831,,,Southwest,DansBlueEyes,0,@SouthwestAir @love_dragonss LAUREN HoLY SHT,2015-02-18 08:25:54 -0800,33.5042121946762,-93.1917354548998 5.68082817562898E+017,positive,1,,,Southwest,love_dragonss,0,@SouthwestAir Thank you thank you thank you,2015-02-18 08:21:12 -0800,41.6326972263775,-100.218970199879 5.68082656413553E+017,negative,0.6476,Lost Luggage,0.6476,Southwest,JohnGillenwater,0,@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help,2015-02-18 08:20:34 -0800,43.3765785033633,-101.992822538994 5.68082454336152E+017,neutral,1,,,Southwest,DeltaSegmentFly,0,@SouthwestAir goes to court to gain access to @Delta gates at Love Field http://t.co/ILqzmMJiYQ #deltanews,2015-02-18 08:19:46 -0800,38.5599705963379,-104.730703300956 5.68082378406683E+017,neutral,0.6354,,,Southwest,emilyr1231234,0,@SouthwestAir @love_dragonss LAUREN IM SCREAKJMF,2015-02-18 08:19:28 -0800,37.9181189429311,-102.183648637836 5.68081678272307E+017,negative,1,Customer Service Issue,0.6719,Southwest,StJudeEnergy,0,@SouthwestAir when will sw return to customer service? Business travelers made sw now sw ignores us.,2015-02-18 08:16:41 -0800,38.5976091018625,-101.114314143743 5.68081316282917E+017,neutral,1,,,Southwest,heatheralexis8,0,@SouthwestAir are you guys gonna be giving away any tickets for @Imaginedragons at @VinylVegas? #DestinationDragons,2015-02-18 08:15:14 -0800,46.1848307073607,-95.9338291465563 5.68080061372502E+017,neutral,0.663,,0,Southwest,DanaChristos,0,@SouthwestAir @karajusto SWA is willing to follow up. FINALLY.,2015-02-18 08:10:15 -0800,36.7171277091137,-111.786474050805 5.68079810389549E+017,neutral,1,,,Southwest,ERAU_CareerSvcs,0,@SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http://t.co/jLHM0x7UkB,2015-02-18 08:09:15 -0800,49.4561714624386,-100.934525475742 5.6807923934344E+017,neutral,1,,,Southwest,JoshPishPosh,0,@SouthwestAir When does PV get approved? I am ready to go!!,2015-02-18 08:06:59 -0800,32.1249567536421,-97.8292814316031 5.68078285520785E+017,neutral,1,,,Southwest,Tarheelblue07,0,@SouthwestAir #3854 ATL to RDU. Snow forecasted for Raleigh this evening.,2015-02-18 08:03:12 -0800,38.6504078262217,-103.345472637332 5.6807806956884E+017,negative,1,Can't Tell,0.348,Southwest,BraniffMoot,0,@SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL,2015-02-18 08:02:20 -0800,38.7418223265173,-99.1341422430559 5.68077930783486E+017,neutral,1,,,Southwest,chelle_ecoed,0,@SouthwestAir Sorry! Thought I did. It's done now.,2015-02-18 08:01:47 -0800,51.4113747043804,-96.5483710666722 5.68077464892629E+017,negative,0.6535,Customer Service Issue,0.6535,Southwest,Tarheelblue07,0,@SouthwestAir No I have not.,2015-02-18 07:59:56 -0800,42.545061941856,-95.0598633502639 5.68076650782405E+017,negative,0.3695,Can't Tell,0.3695,Southwest,saysorrychris,0,@SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday,2015-02-18 07:56:42 -0800,34.5096837834145,-97.954216379874 5.6807639916614E+017,negative,0.6404,Lost Luggage,0.3408,Southwest,blakeherpeche,0,@SouthwestAir can @Sagerooski & I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.,2015-02-18 07:55:42 -0800,42.6186496800983,-96.2330864929649 5.68076081665679E+017,positive,1,,,Southwest,jenicalindy,0,"@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!",2015-02-18 07:54:26 -0800,34.3278333186964,-105.799478769195 5.68075679008469E+017,negative,1,Bad Flight,0.6458,Southwest,oliviasdad1,0,@SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. 😭😭,2015-02-18 07:52:50 -0800,43.9160853840055,-95.2444451097014 5.68074028990259E+017,neutral,0.6795,,0,Southwest,jade_boucher,0,@SouthwestAir when are you opening the flights beyond august 7th???,2015-02-18 07:46:17 -0800,37.4428564392546,-106.409854287864 5.6807295882199E+017,positive,1,,,Southwest,tbat08,0,@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!,2015-02-18 07:42:02 -0800,45.8257508665852,-102.351817939222 5.68072079096062E+017,neutral,1,,,Southwest,cej1124,0,"@SouthwestAir Ahhhh! Sorry, just followed.",2015-02-18 07:38:32 -0800,33.4904822309799,-106.368886231169 5.68069670475071E+017,negative,1,Late Flight,1,Southwest,AdrienneCorn,0,@southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. #freedrinkcoupons,2015-02-18 07:28:58 -0800,37.4194454010852,-96.597598031999 5.68069616003629E+017,negative,1,Late Flight,1,Southwest,MsPersia,0,"@SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!",2015-02-18 07:28:45 -0800,49.2142341603994,-96.8645125084104 5.68069437506642E+017,negative,0.6739,Flight Attendant Complaints,0.3373,Southwest,MsPersia,0,@SouthwestAir I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday,2015-02-18 07:28:02 -0800,48.7172861466207,-100.381332250121 5.68067878546756E+017,positive,1,,,Southwest,cej1124,0,@SouthwestAir Awesome!!! Sending now.,2015-02-18 07:21:51 -0800,36.548503751369,-102.892504312176 5.68066878192509E+017,neutral,1,,,Southwest,bgawilson,0,@SouthwestAir I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY!,2015-02-18 07:17:52 -0800,45.8258816905995,-102.840856271066 5.68066302818058E+017,negative,1,Customer Service Issue,0.3748,Southwest,cej1124,0,@SouthwestAir Hi! Just got my TSA pre-check # & put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated?,2015-02-18 07:15:35 -0800,48.3001238469599,-101.787276260051 5.68064339544052E+017,negative,0.6667,longlines,0.6667,Southwest,aleczopf,0,@SouthwestAir why do your MDW gates have so many fewer seats than your planes?,2015-02-18 07:07:47 -0800,44.0004666556435,-88.0706695067291 5.68062804697203E+017,negative,1,Late Flight,1,Southwest,AdrienneCorn,0,@southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven’t waited days to get home #notokay,2015-02-18 07:01:41 -0800,38.5940768038302,-103.996342075091 5.68059610969604E+017,positive,0.6573,,,Southwest,ChrisWinn211,0,@SouthwestAir Thank you!,2015-02-18 06:48:59 -0800,44.0302292842042,-109.950234773114 5.6805822443334E+017,negative,0.6701,Customer Service Issue,0.3402,Southwest,ChrisWinn211,0,"@SouthwestAir There is no option just to Cancelled Flight? I don't want to change flight, I want to Cancelled Flight.",2015-02-18 06:43:29 -0800,36.8076030256385,-104.615032450673 5.68058146729669E+017,positive,1,,,Southwest,luvthispayne,0,@SouthwestAir Thank you for your time!,2015-02-18 06:43:10 -0800,39.3930342257281,-97.4582917672362 5.68058084846911E+017,negative,1,Customer Service Issue,1,Southwest,luvthispayne,0,"@SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns.",2015-02-18 06:42:56 -0800,40.2583490648893,-100.948057709247 5.68057887223894E+017,neutral,1,,,Southwest,luvthispayne,0,"@SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address.",2015-02-18 06:42:08 -0800,37.6659001781834,-105.409618983061 5.68057812322021E+017,negative,0.6481,Bad Flight,0.6481,Southwest,VibrantGene,0,"@SouthwestAir Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero.",2015-02-18 06:41:51 -0800,41.4052274863369,-104.560795752416 5.68057671443751E+017,negative,0.6703,Late Flight,0.6703,Southwest,luvthispayne,0,"@SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time & baggage time.",2015-02-18 06:41:17 -0800,42.516218272012,-104.802239203296 5.68056811401703E+017,neutral,0.6742,,,Southwest,scatignani,0,@SouthwestAir Finally got me home #BNASnow,2015-02-18 06:37:52 -0800,41.81117802584,-99.4244910955229 5.68056741885289E+017,negative,1,Customer Service Issue,1,Southwest,luvthispayne,0,"@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow.",2015-02-18 06:37:35 -0800,33.4253467781162,-106.011951647207 5.6805629893743E+017,negative,1,Can't Tell,0.6575,Southwest,luvthispayne,0,@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.,2015-02-18 06:35:50 -0800,41.9483105670795,-108.679098550058 5.68056050877919E+017,negative,1,Customer Service Issue,0.6759,Southwest,luvthispayne,0,@SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse,2015-02-18 06:34:51 -0800,34.6938555218658,-104.902948075954 5.68055996884619E+017,neutral,1,,,Southwest,SYLFUS,0,@SouthwestAir looking for cheap flight to vegas,2015-02-18 06:34:38 -0800,39.5800446283339,-105.01405656793 5.68055766130827E+017,negative,0.6591,Flight Attendant Complaints,0.3409,Southwest,sms0823,0,@SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection,2015-02-18 06:33:43 -0800,36.6462535519249,-100.237955626862 5.68055724078707E+017,negative,1,Flight Booking Problems,0.6688,Southwest,luvthispayne,0,@SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused.,2015-02-18 06:33:33 -0800,37.198087183895,-104.748619350358 5.68055480226066E+017,negative,1,Customer Service Issue,1,Southwest,luvthispayne,0,@SouthwestAir So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do,2015-02-18 06:32:35 -0800,36.2070538900928,-101.884191437184 5.68055279839023E+017,negative,1,Flight Attendant Complaints,0.6889,Southwest,luvthispayne,0,"@SouthwestAir We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation.",2015-02-18 06:31:47 -0800,33.1079420793906,-97.3455396488021 5.6805503429605E+017,negative,1,Lost Luggage,0.6799,Southwest,luvthispayne,0,"@SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage.",2015-02-18 06:30:48 -0800,38.4875364990687,-91.5787937729478 5.68054955967418E+017,neutral,0.6569,,,Southwest,dfwtower,0,"@SouthwestAir took delivery of N8661A, a new Boeing 737-8H4 yesterday. http://t.co/5z9STyUQJ3 #DFW #DAL #airlines",2015-02-18 06:30:30 -0800,39.9745339963166,-102.606603292019 5.68054866045747E+017,negative,1,longlines,0.3598,Southwest,luvthispayne,0,"@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!",2015-02-18 06:30:08 -0800,41.8729980022098,-113.472677839772 5.68054687993352E+017,negative,1,Late Flight,1,Southwest,luvthispayne,0,"@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight",2015-02-18 06:29:26 -0800,39.8366807445241,-91.6507659521342 5.68054666216509E+017,negative,0.677,Lost Luggage,0.3761,Southwest,fwmperkins,0,@SouthwestAir 2 bags fly free! So what's with all the carry-on's? #packingayak @BrianReganComic,2015-02-18 06:29:21 -0800,42.6675888232291,-103.372138771484 5.68054514617622E+017,negative,1,Bad Flight,1,Southwest,luvthispayne,0,@SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate,2015-02-18 06:28:44 -0800,38.451607627753,-100.158814243695 5.68054330550587E+017,negative,1,Flight Attendant Complaints,0.34,Southwest,luvthispayne,0,@SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL.,2015-02-18 06:28:00 -0800,35.7578636646264,-90.3786698177999 5.6805373292936E+017,positive,1,,,Southwest,PaytonTaylor129,1,@SouthwestAir Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK,2015-02-18 06:25:38 -0800,47.6458283518024,-105.288206884882 5.68052354525696E+017,negative,0.6768,Flight Booking Problems,0.6768,Southwest,DrewTuckerDPT,0,@SouthwestAir when will you be accepting reservations past August 7?,2015-02-18 06:20:09 -0800,33.749558644685,-100.074131123219 5.68052343922508E+017,neutral,0.65,,,Southwest,hchou,0,@SouthwestAir Thanks I just sent a DM with this info.,2015-02-18 06:20:07 -0800,38.0458916131098,-93.642516460768 5.68051605247021E+017,positive,1,,,Southwest,JeanmeF,0,@SouthwestAir Thanks for the info! Have a good day.,2015-02-18 06:17:11 -0800,31.8772548159837,-106.890778139363 5.68051218477654E+017,negative,1,Flight Attendant Complaints,1,Southwest,ReallyViki,0,"@SouthwestAir FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts& said ""well i was Late Flight""",2015-02-18 06:15:39 -0800,40.8671687114246,-96.2995809427551 5.68050804101411E+017,positive,1,,,Southwest,foofiter,0,@SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta,2015-02-18 06:14:00 -0800,45.4339227928552,-99.340607394428 5.68050718772314E+017,neutral,0.6544,,0,Southwest,OJ27Canelo,0,"@SouthwestAir first time flyer, scheduled a (round)trip. set on departure date not sure on returning date, policy/fees on changing Re Flight",2015-02-18 06:13:39 -0800,33.1473079796325,-97.9729780152341 5.68049316582933E+017,negative,1,Can't Tell,0.6625,Southwest,jilldhandy,0,@SouthwestAir I just sent a screen shot of the incident report.,2015-02-18 06:08:05 -0800,40.1884866943792,-97.6934610195759 5.6804920145347E+017,negative,0.6907,Can't Tell,0.3711,Southwest,hollyharrisUSA,0,@SouthwestAir I couldn't fly you today & it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :(,2015-02-18 06:07:38 -0800,44.5139110532495,-97.8759620614046 5.68047468384002E+017,positive,0.6509,,,Southwest,DeltaPoints,0,"@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!",2015-02-18 06:00:44 -0800,29.0174256661377,-94.703502549741 5.68044275910513E+017,negative,1,Late Flight,1,Southwest,JeanmeF,0,@SouthwestAir Flight 4110 MCO to ISP delayed. Any details on why?,2015-02-18 05:48:03 -0800,30.8051308926054,-99.6471572613175 5.68042869505655E+017,neutral,1,,,Southwest,cassidychiarito,0,@SouthwestAir when will you have flights for October 2015 available?,2015-02-18 05:42:28 -0800,37.8833687877553,-93.0895698024088 5.68042046608581E+017,neutral,0.6737,,,Southwest,akeeton31,0,@SouthwestAir CEO discusses possibilities of NHL Vegas arena naming rights http://t.co/t3E4SH5xNg @SMUSportMgt #sportsbiz,2015-02-18 05:39:12 -0800,45.8186416913183,-104.428034197701 5.68041723642962E+017,positive,1,,,Southwest,Gabriel_Wren,0,@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.,2015-02-18 05:37:55 -0800,30.8121247202122,-102.169844235237 5.68039503065174E+017,positive,1,,,Southwest,benjikuriakose,0,@SouthwestAir just did last night. Thanks for following up. :),2015-02-18 05:29:05 -0800,48.7092769385269,-99.4757747925721 5.68037842838024E+017,positive,1,,,Southwest,AndreaPark20,0,@SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. 🎉🎉🎉,2015-02-18 05:22:30 -0800,37.5150774007169,-112.138798280928 5.6803759168727E+017,neutral,0.3727,,0,Southwest,kd35ftw1,0,@SouthwestAir Not possible to carry-on and put in a closet/overhead? Had success doing that with other airlines. Thanks,2015-02-18 05:21:30 -0800,41.8082790405899,-98.3722683554077 5.68034773156934E+017,neutral,1,,,Southwest,TroyDWhite,0,"@southwestair Hi, how do I add a flight to my account? Just created it",2015-02-18 05:10:18 -0800,39.0146808973053,-92.6116986447838 5.68028183267639E+017,positive,0.3356,,0,Southwest,CourtSnod,0,@SouthwestAir de-icing is important!,2015-02-18 04:44:07 -0800,35.9158259826294,-108.830378993147 5.68027403462652E+017,positive,1,,,Southwest,malimettt,0,@SouthwestAir THANK YOU for finally making your boarding passes work with passbook,2015-02-18 04:41:01 -0800,43.4877541359835,-100.334975741535 5.68024504057913E+017,neutral,0.7023,,,Southwest,oldrelic007,0,@SouthwestAir any delays today @CAKairport to Orlando?,2015-02-18 04:29:29 -0800,46.5430754883169,-98.7275755787194 5.68015713836753E+017,neutral,1,,,Southwest,itsangieohyeah,0,@SouthwestAir so was there a winner for #DestinationDragons ???,2015-02-18 03:54:34 -0800,44.0040736950828,-102.027916651074 5.68014567089029E+017,neutral,0.6613,,,Southwest,CaptPat48,0,@SouthwestAir Thanks for reminding me about my upcoming trip to Florida but you really didn't need to... http://t.co/p6r5rt5Ow5,2015-02-18 03:50:00 -0800,39.2253059996196,-100.787826282144 5.67996668320346E+017,neutral,0.6556,,,Southwest,PaytonTaylor129,1,"@SouthwestAir Today is going to be the day, I can feel it! Thank y'all for your support throughout! We're coming home Nashville! #Octavia",2015-02-18 02:38:53 -0800,36.293608998558,-91.8699126987356 5.67983341405745E+017,positive,0.6383,,,Southwest,torithompson13,0,"@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. 🙏",2015-02-18 01:45:55 -0800,39.0090134782828,-100.581458827732 5.67982055503622E+017,negative,1,longlines,0.6742,Southwest,Ardor_Creative,0,@SouthwestAir flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb,2015-02-18 01:40:49 -0800,38.0445673723181,-94.4234397621393 5.67972426027565E+017,negative,1,Customer Service Issue,0.6633,Southwest,hil_billy,0,@SouthwestAir why is your website downnnnn :( ugh,2015-02-18 01:02:33 -0800,35.8677790946648,-103.308731832132 5.67969280752521E+017,neutral,1,,,Southwest,cwsnodgras21,0,@SouthwestAir @CourtSnod hopefully Nashville is open. I want to come home today,2015-02-18 00:50:03 -0800,37.7483611347214,-104.707569102738 5.67954287185125E+017,neutral,1,,,Southwest,chelsiesedore,0,@HillAConlin @SouthwestAir hi! get a solar charger from Amazon! Game changer to plug usb into charge. :),2015-02-17 23:50:28 -0800,35.2223986089244,-95.6348636446551 5.67951109677027E+017,negative,0.6917,Cancelled Flight,0.3803,Southwest,lesleemitchell,0,@SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave,2015-02-17 23:37:51 -0800,51.4083533767675,-99.6643316190212 5.67943461476807E+017,negative,1,Damaged Luggage,1,Southwest,jenharristmc,0,@SouthwestAir Had a bad experience with them last week. They broke my bicycle that I had brought with me to do a bike ride in Fla. Why?,2015-02-17 23:07:27 -0800,34.209582641589,-103.424285351706 5.67935883086688E+017,negative,1,Flight Booking Problems,0.6695,Southwest,TinaIsBack,0,“@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW” I've been rebooked 4 times!! Still stuck!! #SMH,2015-02-17 22:37:20 -0800,44.2383433561727,-97.6050526407522 5.67933117610074E+017,negative,1,longlines,0.3633,Southwest,ebennettr,0,@SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning.,2015-02-17 22:26:21 -0800,44.8495201858051,-101.742725273335 5.67931567881876E+017,positive,1,,,Southwest,MikeLeners,0,"@SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless",2015-02-17 22:20:12 -0800,41.2602276623045,-101.397556795269 5.67921252901368E+017,neutral,1,,,Southwest,OrlaandoCondee,0,@SouthwestAir What are your services? What promotion you have at the moment? #ModeloDeNegocio #innovation #innovacion #BusinessModel,2015-02-17 21:39:12 -0800,41.9238653601916,-92.5378758490467 5.67919829589443E+017,neutral,0.6805,,0,Southwest,MikeLeners,0,@SouthwestAir my bag was Late Flight-checked and put on a different flight from OAK->MSY. Having troubles tracking it down. Any help?,2015-02-17 21:33:33 -0800,39.9235118285768,-94.5904191656111 5.67912504656966E+017,positive,1,,,Southwest,nick_manfredi,0,@SouthwestAir @JohnWayneAir Thank you both very much!!,2015-02-17 21:04:27 -0800,41.1163970170377,-98.5205148239223 5.67907935331971E+017,positive,0.685,,,Southwest,Georga46,0,@SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP,2015-02-17 20:46:17 -0800,44.1504416464046,-110.877602576035 5.67907813126582E+017,neutral,0.6831,,0,Southwest,musgrel,0,@SouthwestAir I'm trying to get home to Nashville. I've been stuck in Dallas 2 days will my flight get out in the morning,2015-02-17 20:45:48 -0800,40.3461980855533,-106.732447344482 5.67907483177583E+017,positive,1,,,Southwest,kramie_aimer,0,"@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags. Best airline ever.",2015-02-17 20:44:29 -0800,42.0093765350828,-107.268171340602 5.67907070269198E+017,positive,1,,,Southwest,walnut_head,0,@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.,2015-02-17 20:42:51 -0800,40.6045214018923,-105.364414819157 5.67906137938399E+017,positive,0.3634,,0,Southwest,icehousepenguin,0,@SouthwestAir hot stewardess flipped me off,2015-02-17 20:39:09 -0800,46.7290591036899,-92.4118085956838 5.67902921829978E+017,negative,1,Lost Luggage,1,Southwest,jpmanterola,0,"@SouthwestAir where are our bags? We have a tv show to film!!",2015-02-17 20:26:22 -0800,38.4402428838826,-100.848593522867 5.67900433542488E+017,negative,1,Cancelled Flight,1,Southwest,ColeyGirouard,0,"@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled",2015-02-17 20:16:29 -0800,39.0679088112743,-109.159910692825 5.67899634833691E+017,negative,1,longlines,0.341,Southwest,waltacooks,0,"@SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags",2015-02-17 20:13:18 -0800,49.4674467618928,-102.704991198327 5.67899604605219E+017,neutral,1,,,Southwest,Tarheelblue07,0,@SouthwestAir snow forecasted for Raleigh NC tomorrow night. Need to know if there's a plan to reschedule flights into RDU Wednesday night,2015-02-17 20:13:11 -0800,26.5680207413189,-98.1888755910888 5.6789931915767E+017,neutral,0.6514,,0,Southwest,rgritt,0,@SouthwestAir I need some help with a reservation,2015-02-17 20:12:03 -0800,38.7257056656445,-107.450067090364 5.67898236809277E+017,negative,1,Late Flight,0.6443,Southwest,Kwilusz1,0,"@SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft",2015-02-17 20:07:45 -0800,36.7182283636277,-110.602267740307 5.67898186414711E+017,negative,1,Late Flight,0.385,Southwest,waltacooks,0,"@SouthwestAir really enjoying sitting at BWI with the door wide open and the a/c on as they fix a ""baggage error"" #sarcasm",2015-02-17 20:07:33 -0800,49.3887090299055,-92.234670569041 5.67897629364851E+017,positive,0.6712,,0,Southwest,Windslid3r,0,@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer,2015-02-17 20:05:20 -0800,31.7397146096136,-98.7279636514905 5.67896042093617E+017,negative,1,Bad Flight,0.6699,Southwest,BenWGarton,0,@SouthwestAir Engadget Theverge Wired reddit,2015-02-17 19:59:02 -0800,38.6982863365747,-103.457525661679 5.67895533664121E+017,negative,1,Flight Attendant Complaints,1,Southwest,DcRealityPunch,0,"@southwestair, Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID",2015-02-17 19:57:00 -0800,42.8440038326934,-104.819619461731 5.6789296698087E+017,negative,1,Customer Service Issue,1,Southwest,AudgePodgerson,0,@SouthwestAir when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http://t.co/tEFHpuWMdJ,2015-02-17 19:46:48 -0800,47.2810037333172,-101.931758163423 5.67892874756502E+017,positive,1,,,Southwest,BlueHighwayAdv,0,@SouthwestAir has the best customer service!,2015-02-17 19:46:26 -0800,52.3865649123644,-100.054359082733 5.67890395322921E+017,positive,1,,,Southwest,nicolebass12,0,"@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!",2015-02-17 19:36:35 -0800,36.781084112748,-103.671603586888 5.6788818696747E+017,negative,1,Cancelled Flight,1,Southwest,ericcox122685,0,@SouthwestAir this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW,2015-02-17 19:27:49 -0800,49.115398366269,-92.3261248601981 5.67887646162162E+017,negative,1,Lost Luggage,1,Southwest,c_m_drummond,0,@SouthwestAir I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back.,2015-02-17 19:25:40 -0800,43.4663988890862,-106.081339549641 5.6788750230605E+017,negative,1,Late Flight,0.3516,Southwest,SunshineAlways1,0,@SouthwestAir Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!,2015-02-17 19:25:06 -0800,40.5773676660482,-97.1296182421802 5.67887437998998E+017,negative,1,Customer Service Issue,1,Southwest,Lionheart_Lisa,0,@SouthwestAir No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone.,2015-02-17 19:24:50 -0800,35.4560468450346,-104.083730337164 5.67887103465497E+017,negative,1,Late Flight,0.6285,Southwest,Lionheart_Lisa,0,"@SouthwestAir Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab",2015-02-17 19:23:30 -0800,33.4858154828144,-101.442934352625 5.67886632155681E+017,positive,1,,,Southwest,brookem,1,"@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto",2015-02-17 19:21:38 -0800,38.6358282530723,-99.4614236065848 5.67886422826308E+017,negative,1,Lost Luggage,1,Southwest,diamuarch,0,@SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!,2015-02-17 19:20:48 -0800,44.7678324551632,-106.159927935321 5.67885982340637E+017,positive,1,,,Southwest,Laulipop517,0,@SouthwestAir thanks for your excellent response time and assistance! All set :),2015-02-17 19:19:03 -0800,46.7337854905466,-115.251649836212 5.67883722948764E+017,negative,1,Late Flight,0.6702,Southwest,librarymommy,0,@SouthwestAir Finally got through after 3 hours and all set. Thanks.,2015-02-17 19:10:04 -0800,38.0220051443963,-91.1648189401184 5.67881925727113E+017,negative,1,Cancelled Flight,1,Southwest,ericcox122685,0,@SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.,2015-02-17 19:02:56 -0800,40.3952629112716,-99.5254294286994 5.67880908528833E+017,positive,1,,,Southwest,ifucsam,0,@SouthwestAir can't wait! Thanks for the response!❤️,2015-02-17 18:58:53 -0800,39.7446760986081,-99.1828169145229 5.67880664600699E+017,positive,1,,,Southwest,GUbball05,0,@SouthwestAir Got it covered. Thanks!,2015-02-17 18:57:55 -0800,34.5137264294499,-91.871835974555 5.67880238962717E+017,negative,1,Customer Service Issue,0.6611,Southwest,nickcaps3,0,@SouthwestAir please help on hold forever to check in for flight,2015-02-17 18:56:14 -0800,43.7526560135275,-93.8482309281162 5.67879888490869E+017,negative,1,Customer Service Issue,0.6667,Southwest,DanaChristos,1,@SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE,2015-02-17 18:54:50 -0800,37.7179852303098,-100.978684263055 5.67879304593408E+017,negative,1,Cancelled Flight,1,Southwest,DanaChristos,1,@SouthwestAir can't believe how many paying customers you left high and dry with no reason for flight Cancelled Flightlations Monday out of BDL! Wow.,2015-02-17 18:52:31 -0800,42.0193288561134,-102.591926080265 5.67878436909228E+017,positive,1,,,Southwest,MikiLuJames,0,@SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!,2015-02-17 18:49:04 -0800,46.9164544015171,-104.961831986153 5.67878239156339E+017,positive,1,,,Southwest,mrc0421,0,@SouthwestAir thanks!! We will see what happens!!,2015-02-17 18:48:17 -0800,45.0564732996419,-98.124271571623 5.67878205157282E+017,negative,1,Lost Luggage,0.6967,Southwest,TStorm_Warning,0,".@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods.",2015-02-17 18:48:09 -0800,49.9443486625733,-96.8889793031211 5.67876860647834E+017,neutral,1,,,Southwest,skibowlruler,0,"@SouthwestAir can u better define the ""plus one smaller type"" item on carry on requirements?.. small backpacks?",2015-02-17 18:42:48 -0800,36.3238059489486,-92.3868521673599 5.67876290524496E+017,negative,1,Customer Service Issue,1,Southwest,braadwise,0,@SouthwestAir you're 4/4 on blowing it with your customer service. Shotwest Airlines.,2015-02-17 18:40:32 -0800,36.7593248037595,-102.042559299527 5.67875758053401E+017,positive,0.6372,,0,Southwest,life_as_lane,0,@SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time!,2015-02-17 18:38:25 -0800,44.5891366770671,-99.9623371140375 5.6787572904559E+017,negative,1,Cancelled Flight,1,Southwest,PCDan76,0,@SouthwestAir she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight. Conf# FVF9YW SWRR# 298033455,2015-02-17 18:38:19 -0800,30.7040132168138,-101.722834239784 5.67875308377911E+017,neutral,1,,,Southwest,feetsanity,0,@SouthwestAir I'm Flight Booking Problems a flight to Vegas. Any good promo codes??,2015-02-17 18:36:38 -0800,32.4716449538394,-104.179374720194 5.67875147941552E+017,negative,1,Customer Service Issue,1,Southwest,b_jell27,0,"@SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!!",2015-02-17 18:36:00 -0800,47.9539604996829,-102.148308599616 5.67874892634305E+017,positive,1,,,Southwest,gmckevitt112,0,@SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now,2015-02-17 18:34:59 -0800,41.1835261526119,-98.2106258621287 5.67873196730421E+017,negative,0.6793,Can't Tell,0.3397,Southwest,tracylegel,0,"@SouthwestAir you are over 40, please start acting your age and stop with the short-shorts!",2015-02-17 18:28:15 -0800,42.7213039681229,-101.239006542843 5.67872810770657E+017,positive,1,,,Southwest,dominoeffect01,0,@SouthwestAir thanks for your assistance..you guys ROCK!!💯,2015-02-17 18:26:43 -0800,36.8137602625265,-97.0752714849337 5.67872411418247E+017,negative,1,Customer Service Issue,1,Southwest,tomhsu4,0,@SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable.,2015-02-17 18:25:08 -0800,48.1189054859674,-101.364689144931 5.67871270014026E+017,negative,1,Late Flight,0.6502,Southwest,Lionheart_Lisa,0,@SouthwestAir Why won't you let me leave Newark!?,2015-02-17 18:20:35 -0800,45.9678949360566,-98.2357237834374 5.67870895383015E+017,positive,1,,,Southwest,BmoreSmurf,0,"@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through) Appreciate it!",2015-02-17 18:19:06 -0800,47.842883100842,-93.7649329223972 5.67870311539933E+017,negative,1,Cancelled Flight,1,Southwest,kevin_blank74,0,"@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!",2015-02-17 18:16:47 -0800,48.2393793205298,-95.1414524753101 5.6787004598193E+017,negative,1,Bad Flight,1,Southwest,capejasuhoxa,0,"@SouthwestAir According to TV passenger interviews, the landing was far from ""uneventful"" with heavy (panic) breaking to",2015-02-17 18:15:44 -0800,33.5129794447304,-103.56052352519 5.67869456048865E+017,neutral,1,,,Southwest,kd35ftw1,0,@SouthwestAir can you outline the policies for both scenarios?,2015-02-17 18:13:23 -0800,40.8688681840307,-99.5242320734506 5.67869273109959E+017,neutral,0.6578,,0,Southwest,suevannasing,0,@SouthwestAir who should I contact about a missing Rapid Rewards credit?,2015-02-17 18:12:39 -0800,40.1829006355997,-95.1309368727176 5.67869191002264E+017,negative,1,Cancelled Flight,1,Southwest,ZacDeFran,0,@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?,2015-02-17 18:12:20 -0800,38.9277206478969,-108.960129141198 5.67868770284208E+017,neutral,0.669,,,Southwest,da_kr,0,"@SouthwestAir @travelportland welcome to Portland. Sun, Mt hood and Southwest. http://t.co/y3SAHVX3Zk",2015-02-17 18:10:39 -0800,39.2001721980515,-104.887684948375 5.67866673325285E+017,negative,1,Cancelled Flight,0.6723,Southwest,JustJonnE,0,@SouthwestAir why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM,2015-02-17 18:02:20 -0800,37.8557986366494,-103.946725661126 5.67866511626347E+017,negative,0.6948,Can't Tell,0.3522,Southwest,joycarmody,0,@SouthwestAir not very helpful trying to get out of Nashville.Should waive change fee for 2/18.,2015-02-17 18:01:41 -0800,38.5113878652843,-105.038768836047 5.67865403101299E+017,neutral,1,,,Southwest,benjikuriakose,0,"@SouthwestAir still haven't been able to get through, thanks for responding",2015-02-17 17:57:17 -0800,48.3504800795154,-95.6520762098018 5.67864832235405E+017,negative,1,longlines,0.6675,Southwest,boudecia7,0,"@SouthwestAir thanks, but they told him he couldn’t a few hours ago, then my plane left after I tried to do it. Stuck waiting for hours now",2015-02-17 17:55:01 -0800,30.9951185585391,-109.850339990653 5.6786393301864E+017,neutral,1,,,Southwest,geekstiel,0,@SouthwestAir has the winner for #DestinationDragons been announced yet? If not when will they be??,2015-02-17 17:51:26 -0800,50.4611042186301,-95.9438417282321 5.67863445422547E+017,positive,0.6392,,,Southwest,craigthall,0,@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.,2015-02-17 17:49:30 -0800,47.4733621671061,-93.3426438972309 5.67863197341848E+017,positive,0.6889,,0,Southwest,DubCook,0,"@SouthwestAir Yeah, we figured it out. Thanks.",2015-02-17 17:48:31 -0800,36.975346565852,-100.699360416512 5.67862240419934E+017,positive,1,,,Southwest,TTpKP12,0,@SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped,2015-02-17 17:44:43 -0800,38.3933224240413,-103.728890074775 5.67861645084631E+017,negative,0.6559,Lost Luggage,0.6559,Southwest,JacobNantz,0,@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow & it's not here; can we expect compensation?,2015-02-17 17:42:21 -0800,39.7575197912466,-104.234500285455 5.6786114089558E+017,neutral,0.3654,,0,Southwest,_MulaZoe,0,@SouthwestAir I got rebooked for tomorrow,2015-02-17 17:40:20 -0800,38.9955061399709,-105.632688430398 5.67860982422307E+017,positive,0.6492,,,Southwest,JavaySharane,0,"@SouthwestAir Hi! I just saw a Black History month commercial on TV & Im excited! In support of this month,will you all grant me 1 free trip",2015-02-17 17:39:43 -0800,31.4939625297436,-102.429693869793 5.67860325179073E+017,negative,1,Late Flight,1,Southwest,NLPaquet,0,@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement 1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy.,2015-02-17 17:37:06 -0800,26.3215179977696,-98.1880648252535 5.67859569621373E+017,positive,1,,,Southwest,1malindac,0,"@SouthwestAir though I work for another major airline, I LOVE your Black history month commercial. I Thank you.",2015-02-17 17:34:06 -0800,42.9297817198445,-82.1879287168031 5.67859338615865E+017,negative,0.667,Damaged Luggage,0.667,Southwest,cassiegage,0,@SouthwestAir No. We were in a large group. Majority of the 30+ bags were soaked.,2015-02-17 17:33:11 -0800,36.6268077946597,-110.159536930656 5.6785837352747E+017,positive,1,,,Southwest,Capt_Smirk,0,@SouthwestAir Black History Commercial is really sweet. Well done.,2015-02-17 17:29:21 -0800,39.3621069451247,-104.283439129402 5.67858173282906E+017,negative,1,Lost Luggage,1,Southwest,Foxycleo13,0,@SouthwestAir even with the 50$ voucher for picking up my bag,2015-02-17 17:28:33 -0800,38.2162141131407,-94.4752208525163 5.67858076285452E+017,negative,1,Lost Luggage,0.6413,Southwest,Foxycleo13,0,"@SouthwestAir there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again",2015-02-17 17:28:10 -0800,46.6432836224774,-97.015581776313 5.67857591222604E+017,negative,1,Lost Luggage,1,Southwest,Foxycleo13,0,@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were,2015-02-17 17:26:14 -0800,39.5074563282904,-100.541972124913 5.67856422030942E+017,positive,1,,,Southwest,iBHoody,0,@SouthwestAir much respect!,2015-02-17 17:21:35 -0800,40.6056200038994,-109.369112170819 5.6785635590776E+017,negative,0.7259,Customer Service Issue,0.7259,Southwest,MikiLuJames,0,@SouthwestAir it's not letting me DM you !!,2015-02-17 17:21:20 -0800,43.4841616119783,-109.203424601067 5.67855736665051E+017,neutral,0.7185,,0,Southwest,sammi_jon3s,1,@SouthwestAir @Imaginedragons when are we gonna know I have a math test tomoro and I can't concentrate😭😭 #DestinationDragons,2015-02-17 17:18:52 -0800,34.3957911880199,-98.7996133723112 5.67855640640516E+017,positive,1,,,Southwest,DebMoshier,0,@SouthwestAir Thank you! #thankful #feelingtheluv,2015-02-17 17:18:29 -0800,43.3466909848546,-96.7343330776133 5.67853059419857E+017,negative,0.6413,Bad Flight,0.6413,Southwest,narrysslippers,0,@SouthwestAir Im just praying you get me home alive,2015-02-17 17:08:14 -0800,35.2563240740142,-100.890204417822 5.67851763136492E+017,negative,1,Can't Tell,1,Southwest,iGarryC,0,@SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020,2015-02-17 17:03:05 -0800,33.1606611758286,-92.3831516428468 5.67847571223388E+017,negative,1,Can't Tell,0.3501,Southwest,AshleyMarie_TIU,0,@SouthwestAir what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! 👍 #southwest #southwestairlines,2015-02-17 16:46:25 -0800,38.6059563447809,-100.378596965401 5.67845681768968E+017,positive,1,,,Southwest,beccalauren2011,0,@SouthwestAir I got it added thank you! :),2015-02-17 16:38:55 -0800,47.973657767475,-114.828900713315 5.67843845247017E+017,positive,0.6703,,,Southwest,TJGoertz,0,"@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter.",2015-02-17 16:31:37 -0800,38.2861991189412,-97.1219793474403 5.67843646881599E+017,positive,1,,,Southwest,bobbyjsav,0,@SouthwestAir thank you :-),2015-02-17 16:30:50 -0800,43.3692145938,-89.1983619575883 5.67843309349036E+017,negative,1,Flight Booking Problems,0.6985,Southwest,MikiLuJames,0,@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad,2015-02-17 16:29:29 -0800,42.4974239618345,-108.925821750655 5.67843014300693E+017,negative,0.6799,Customer Service Issue,0.3502,Southwest,Frankie_Moulton,0,"@SouthwestAir I keep getting disconnected after choosing the option ""unused travel funds"" on your automated customer service line! SOS",2015-02-17 16:28:19 -0800,33.4977762699854,-105.728892379589 5.67840923008238E+017,neutral,1,,,Southwest,DontenPhoto,0,@SouthwestAir Flight 3111 (N614SW) departs @MCO enroute to Indianapolis International Airport http://t.co/qefKFWZo7d,2015-02-17 16:20:00 -0800,40.700353845834,-100.546980333316 5.67840732305859E+017,negative,1,Can't Tell,0.6366,Southwest,Rusty_Lewis,0,@SouthwestAir Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasn’t Late Flight.,2015-02-17 16:19:15 -0800,41.4157800502333,-112.527261162114 5.67838174816395E+017,negative,1,Can't Tell,1,Southwest,TRomano22,0,@SouthwestAir Not your finest moment in Boston right now!,2015-02-17 16:09:05 -0800,44.371391960472,-108.495432375232 5.67836660899058E+017,negative,1,Lost Luggage,1,Southwest,Foxycleo13,0,"@SouthwestAir MY BAGS ARE. 1st woman said it would be there on the next flight... not there, so now Ive got nothing. Big wigs help me out",2015-02-17 16:03:04 -0800,38.4379505142245,-95.3879517225846 5.6783533457213E+017,neutral,1,,,Southwest,JennOlsen7,0,@SouthwestAir can I use points to book a rental car?,2015-02-17 15:57:48 -0800,33.0863754841552,-97.7316056932131 5.67833247242265E+017,negative,0.6224,Customer Service Issue,0.6224,Southwest,scottglass70,0,"@SouthwestAir no, thanks. I think we have it straight!",2015-02-17 15:49:30 -0800,43.1471302350809,-93.8948685455919 5.67833231434723E+017,positive,1,,,Southwest,jonshell,0,@SouthwestAir Thanks for taking care of me Today! Michele rocked the customer service! Gate 25 HOU,2015-02-17 15:49:26 -0800,35.533825161356,-97.8348078104008 5.67831380157207E+017,negative,1,Cancelled Flight,0.6484,Southwest,TravelWithSuze,0,@SouthwestAir paid for my own $200 rental car just to not go through this for the 3rd day :(,2015-02-17 15:42:05 -0800,37.0439303327354,-96.1871603196835 5.67831245260005E+017,positive,1,,,Southwest,TaeMadden,0,@SouthwestAir I did. Thank you.,2015-02-17 15:41:33 -0800,41.7246478983631,-105.77782875104 5.67831160748917E+017,negative,0.6787,Customer Service Issue,0.6787,Southwest,JoyHaynes,0,@SouthwestAir thanks! I expected a wait... Just not that long. :),2015-02-17 15:41:13 -0800,43.6774098411059,-96.8029656124379 5.67831075763003E+017,negative,1,Cancelled Flight,1,Southwest,TravelWithSuze,0,@SouthwestAir understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :(,2015-02-17 15:40:52 -0800,30.9969867233342,-103.331726842173 5.67830740373868E+017,positive,1,,,Southwest,nmillerche,0,"Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms.",2015-02-17 15:39:32 -0800,37.3352757612826,-96.7492430116919 5.67830627219939E+017,negative,1,Can't Tell,0.3648,Southwest,TravelWithSuze,0,@SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me.,2015-02-17 15:39:05 -0800,47.0279641541449,-103.521208302386 5.67830505414103E+017,negative,0.6693,Flight Booking Problems,0.3496,Southwest,ursonate,0,"@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd.",2015-02-17 15:38:36 -0800,47.4961794059435,-104.977915809108 5.67830500095689E+017,negative,1,Flight Booking Problems,1,Southwest,TravelWithSuze,0,@SouthwestAir me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had,2015-02-17 15:38:35 -0800,47.1942011395755,-104.313085697446 5.67830414615663E+017,negative,1,Customer Service Issue,1,Southwest,lablakeh,0,@SouthwestAir has the worst customer service on earth. Will never fly that airline again.,2015-02-17 15:38:15 -0800,35.5790081399628,-97.6348008575002 5.67830279809937E+017,negative,1,Cancelled Flight,1,Southwest,TravelWithSuze,0,@SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused,2015-02-17 15:37:43 -0800,43.6040079364146,-96.8295844307198 5.67829997668471E+017,negative,0.6566,Late Flight,0.3385,Southwest,DontenPhoto,0,@SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM,2015-02-17 15:36:35 -0800,46.2649433852272,-109.294524012422 5.67829689600893E+017,neutral,1,,,Southwest,jjenreich,0,@SouthwestAir how are flights looking for tomorrow morning from #Nashville (BNA) to Fort Lauderdale (FLL) ?!,2015-02-17 15:35:22 -0800,40.5490969857709,-101.714816343722 5.67829387485131E+017,positive,1,,,Southwest,MeredithAdams23,0,@SouthwestAir Awesome - thanks!,2015-02-17 15:34:10 -0800,40.8069397527417,-100.235985983579 5.6782862538861E+017,negative,1,Late Flight,1,Southwest,bfree007,0,@SouthwestAir @poisonpill76 im in same boat.. 8am flight to Jacksonville... Get me out of here!!,2015-02-17 15:31:08 -0800,45.1029311250242,-97.698490067358 5.6782725508839E+017,negative,0.6724,Cancelled Flight,0.6724,Southwest,poisonpill76,0,@SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?,2015-02-17 15:25:41 -0800,38.9249966571831,-100.362562993465 5.67826899776447E+017,neutral,1,,,Southwest,mrc0421,0,@SouthwestAir think flight 1945 from BNA to LAX will get off the ground tomorrow??? #please #snowbama,2015-02-17 15:24:17 -0800,28.0668036394508,-102.634796497968 5.67826761141985E+017,positive,1,,,Southwest,floridacarolina,0,"@SouthwestAir really appreciate the follow up, I always fly with y'all for a reason!",2015-02-17 15:23:44 -0800,35.3350274167362,-101.066248017827 5.6782588644925E+017,positive,0.6927,,,Southwest,lucky_dawg7,0,@SouthwestAir All pieces were found and safely delivered to our home this afternoon.,2015-02-17 15:20:15 -0800,40.3136052705676,-92.5325200481211 5.67823996852429E+017,negative,1,Customer Service Issue,0.3653,Southwest,pjta22one,0,@SouthwestAir stop ur bs promos of ✈️anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks,2015-02-17 15:12:45 -0800,33.7056984506989,-108.423765237382 5.67823967555179E+017,neutral,0.6667,,0,Southwest,thnk2x,0,@SouthwestAir I have been in contact and know there are changes but it's a destination you should really evaluate! Thanks,2015-02-17 15:12:38 -0800,42.7596617615987,-87.8324446665287 5.67823930985091E+017,negative,0.6739,Can't Tell,0.3478,Southwest,TinaIsBack,0,@SouthwestAir I know one thing @Delta would NEVER treat their customers like this!!!!,2015-02-17 15:12:29 -0800,39.4704994446357,-105.799134159708 5.67823459276878E+017,negative,1,Customer Service Issue,1,Southwest,TinaIsBack,2,@SouthwestAir why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service,2015-02-17 15:10:36 -0800,38.0332005491621,-102.561433647522 5.6782324454948E+017,negative,1,Cancelled Flight,1,Southwest,TinaIsBack,1,@SouthwestAir 4 flights Cancelled Flightled in one week?! Customer Service is 💩💩💩💩,2015-02-17 15:09:45 -0800,39.0009288885607,-101.429678378317 5.67822994925441E+017,negative,1,Cancelled Flight,1,Southwest,TinaIsBack,3,@SouthwestAir I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it 😠😠,2015-02-17 15:08:46 -0800,46.1422675106925,-103.40753871739 5.67822780135125E+017,negative,1,Customer Service Issue,1,Southwest,Mselite25,4,@SouthwestAir very poor customer service thru out each of my cxl flights😔 I should've flew @Delta,2015-02-17 15:07:55 -0800,48.7120738809285,-110.248418765001 5.67821242029359E+017,negative,1,Customer Service Issue,1,Southwest,TinaIsBack,0,@SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!!,2015-02-17 15:01:48 -0800,40.2722491958063,-108.583737709404 5.67820713156944E+017,positive,0.6632,,,Southwest,pet1713,0,@SouthwestAir El Paso deals....May❤❤❤😍🌏,2015-02-17 14:59:42 -0800,45.4010848340558,-94.1800369037682 5.67820352329523E+017,negative,1,Customer Service Issue,1,Southwest,Laulipop517,0,"@SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. ""Undefined error"" & 800# not working.Family of 4 don't want Cgroup! Help",2015-02-17 14:58:16 -0800,35.3030839653768,-100.019661941772 5.67819541939495E+017,negative,1,Customer Service Issue,1,Southwest,swood40,0,@SouthwestAir Does anyone ever answer your phone? #poor,2015-02-17 14:55:03 -0800,37.5294505375193,-104.422978190096 5.6781935925581E+017,negative,1,Late Flight,0.3735,Southwest,chi_ab,0,@SouthwestAir we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon,2015-02-17 14:54:19 -0800,44.0018156838042,-104.708773647723 5.67818783616954E+017,negative,0.6477,Late Flight,0.6477,Southwest,Cody_Butler,0,@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!,2015-02-17 14:52:02 -0800,44.8074138837203,-100.801673018345 5.67818765888557E+017,negative,1,Customer Service Issue,1,Southwest,swood40,0,@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up,2015-02-17 14:51:58 -0800,41.4326460043968,-101.779646574056 5.67817558418805E+017,neutral,1,,,Southwest,cjc925,0,"@SouthwestAir I know it is hard to predict, but how are flights from Dallas to Nashville tomorrow AM?",2015-02-17 14:47:10 -0800,47.9090576606403,-92.9551971854312 5.67817455234716E+017,negative,0.6803,Can't Tell,0.6803,Southwest,ishboo3002,0,@SouthwestAir Any plans to make the southwest app for Android not crappy?,2015-02-17 14:46:45 -0800,46.7571725037838,-98.5306653931288 5.67816909816635E+017,positive,0.6775,,,Southwest,andresjuarezlop,0,@SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.,2015-02-17 14:44:35 -0800,38.8071348859383,-106.149254241239 5.67815252881977E+017,negative,1,Damaged Luggage,1,Southwest,DecembriaDawn,0,@SouthwestAir thanks for taking such good care of my luggage... http://t.co/PIvxean3jY,2015-02-17 14:38:00 -0800,24.2955391955773,-93.8354643558325 5.67814896965124E+017,negative,1,Cancelled Flight,1,Southwest,kyddsr,0,"@SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!",2015-02-17 14:36:35 -0800,43.1563945874501,-105.000085660738 5.6781430059477E+017,positive,1,,,Southwest,GTCrudeOil,0,@SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.,2015-02-17 14:34:13 -0800,37.5680236579787,-100.144457956902 5.67814095626576E+017,neutral,0.6552,,0,Southwest,ms__amandaaa,0,@SouthwestAir iiiii need help with my flight schedule!!! haha,2015-02-17 14:33:24 -0800,41.2721399766917,-98.003425328166 5.67813976492417E+017,negative,1,Can't Tell,0.6591,Southwest,BenWGarton,0,@SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi,2015-02-17 14:32:56 -0800,42.3933184413063,-101.219518285869 5.6781318933479E+017,positive,1,,,Southwest,SimonOh,0,@SouthwestAir About time...and just in time for my next flight Thursday.,2015-02-17 14:29:48 -0800,43.2960210072178,-93.5866478845231 5.67813060027773E+017,negative,1,Customer Service Issue,1,Southwest,sjcourson,0,@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional,2015-02-17 14:29:17 -0800,25.2586831752322,-95.753575910349 5.67812709342822E+017,negative,1,Customer Service Issue,0.6651,Southwest,life_as_lane,0,"@SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there.",2015-02-17 14:27:54 -0800,38.4323530704458,-107.050508341595 5.67812544099828E+017,negative,1,Can't Tell,0.6904,Southwest,gmckevitt112,0,@SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever,2015-02-17 14:27:14 -0800,39.992900210007,-100.138894022466 5.67811776025469E+017,negative,0.6722,Can't Tell,0.6722,Southwest,justjananicole,0,@SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ✈️💺,2015-02-17 14:24:11 -0800,32.3851509536349,-98.0418039197546 5.67811713870877E+017,negative,1,Late Flight,0.3544,Southwest,HannaPioske,0,"@SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k",2015-02-17 14:23:56 -0800,37.7838033694702,-104.661412470581 5.67811407309185E+017,neutral,1,,,Southwest,brentreichert,0,@SouthwestAir On flight 771 tomorrow (Wed 2/18) DEN-BNA. Will we be delayed or Cancelled Flightled?,2015-02-17 14:22:43 -0800,39.6499764710642,-93.459897811055 5.67811142924657E+017,negative,0.6495,Flight Booking Problems,0.6495,Southwest,Tinygami,0,@SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :(,2015-02-17 14:21:40 -0800,41.6715418353865,-106.255415216491 5.67811093369791E+017,neutral,0.6857,,0,Southwest,babyluv590,0,@SouthwestAir we're flying out tomorrow! PLEASE DONT Cancelled Flight!! Lol 😜✈️,2015-02-17 14:21:28 -0800,41.1009787873418,-95.6221313500604 5.67810419672269E+017,positive,0.3474,,0,Southwest,Its_Afton,0,@SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ☺️,2015-02-17 14:18:48 -0800,43.8406037126037,-97.2067405454672 5.67809695260639E+017,negative,1,Customer Service Issue,1,Southwest,melilam,0,@SouthwestAir I do need help Cancelled Flighting my flight back. Your calls times are ridiculous.,2015-02-17 14:15:55 -0800,39.1272456339447,-95.9776624843104 5.67806843310907E+017,positive,1,,,Southwest,climbforee,0,@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C,2015-02-17 14:04:35 -0800,31.5112189940665,-103.540262553667 5.67806786331234E+017,negative,1,Customer Service Issue,1,Southwest,HannaPioske,0,"@SouthwestAir your customer service is terrible, you're terrible, thought you should know.",2015-02-17 14:04:21 -0800,43.1286720904393,-104.863399611611 5.67806501402976E+017,neutral,1,,,Southwest,livvyports16,1,@SouthwestAir when will the winners of #DestinationDragons be announced?,2015-02-17 14:03:13 -0800,40.5479809089284,-104.991486678154 5.67805887319912E+017,positive,1,,,Southwest,DascenzoFan,0,@SouthwestAir Awwweesssooomee!,2015-02-17 14:00:47 -0800,36.0935407590369,-103.488675139286 5.67805714216792E+017,negative,0.6729,Can't Tell,0.6729,Southwest,DebMoshier,0,@SouthwestAir my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts,2015-02-17 14:00:06 -0800,32.174010207715,-107.260458293668 5.67804718886711E+017,neutral,0.6684,,,Southwest,nujoud,0,"@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.",2015-02-17 13:56:08 -0800,49.6023482949972,-102.728334126763 5.67803969235391E+017,neutral,0.7113,,,Southwest,climbforee,0,@southwestair TREMENDOUS job. Atlanta Airport saw SW celebrate Mardi Gras. Another reason I'm nuts for you guys! http://t.co/8WBzOrRn3C,2015-02-17 13:53:10 -0800,39.7714251168347,-103.647547844421 5.67802999880552E+017,negative,1,Customer Service Issue,1,Southwest,swood40,0,@SouthwestAir You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor,2015-02-17 13:49:19 -0800,37.5066029533555,-105.258445191268 5.67802937394655E+017,neutral,1,,,Southwest,Owen091612,0,@SouthwestAir think you need to follow me for a DM,2015-02-17 13:49:04 -0800,34.5895477657168,-104.488049967862 5.67802829567468E+017,negative,1,Customer Service Issue,1,Southwest,Faultie,0,@SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk.,2015-02-17 13:48:38 -0800,38.5313921915529,-93.4758490664914 5.67802752677458E+017,negative,1,Cancelled Flight,0.3586,Southwest,Owen091612,0,@SouthwestAir had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business,2015-02-17 13:48:20 -0800,37.2956090440337,-108.754681011199 5.67802649526977E+017,neutral,0.6289,,0,Southwest,andresjuarezlop,0,@SouthwestAir When do you all expect to open the reservation through November?,2015-02-17 13:47:55 -0800,39.0941418773258,-106.018170433583 5.67801645795643E+017,positive,1,,,Southwest,EAdamshick,0,@SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10,2015-02-17 13:43:56 -0800,43.4127849617003,-101.83927774144 5.67801559788069E+017,neutral,0.6392,,0,Southwest,scatignani,0,@SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?,2015-02-17 13:43:35 -0800,46.3284213652821,-95.3009728289052 5.67801079388471E+017,positive,0.668,,0,Southwest,gitmo234,0,"@SouthwestAir your social media team just said ""sorry"". Thankfully submitting a complaint got resolution from an amazing rep who called.",2015-02-17 13:41:41 -0800,33.3024914814165,-109.185816357355 5.67800801248162E+017,neutral,0.6479,,0,Southwest,scatignani,0,"@SouthwestAir I'm scheduled to come back tomorrow, finally but I don't know SWA hasn't flown out of @Fly_Nashville yet but @Delta has",2015-02-17 13:40:34 -0800,42.3833677974867,-103.800510860864 5.67800671572927E+017,negative,1,Cancelled Flight,1,Southwest,PCDan76,0,"@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san Thanks a lot southwest!",2015-02-17 13:40:03 -0800,37.2818088280342,-95.7476769350693 5.67800574051152E+017,negative,0.9277,Customer Service Issue,0.4821,Southwest,scatignani,0,@SouthwestAir I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice,2015-02-17 13:39:40 -0800,33.6966777583091,-106.689340145137 5.67800329824399E+017,positive,1,,,Southwest,Mak3my_Dae,0,@SouthwestAir knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines,2015-02-17 13:38:42 -0800,41.1067923868169,-109.495872336136 5.6779993289721E+017,negative,1,Can't Tell,1,Southwest,savitz,0,@SouthwestAir too Late Flight now,2015-02-17 13:37:07 -0800,43.6780264679746,-99.0711689312932 5.67799259224941E+017,neutral,1,,,Southwest,atxgirlmali,0,@SouthwestAir can u get me on flt #3768 instead of #2522 rt now,2015-02-17 13:34:27 -0800,30.8611989382839,-91.1847852134848 5.67796413880398E+017,negative,0.6327,Customer Service Issue,0.3571,Southwest,BenSnider12,0,@SouthwestAir no but seriously wtf? #nochill http://t.co/esd3XD5V1r,2015-02-17 13:23:08 -0800,37.7258841563578,-100.636195702371 5.67796276100887E+017,negative,1,Customer Service Issue,0.6555,Southwest,MaryPietrzyk,0,@SouthwestAir Yes but they couldn't explain the 2 hour and 45 minute hold time.,2015-02-17 13:22:36 -0800,39.9282460254222,-108.949614379335 5.67793635892175E+017,negative,1,Cancelled Flight,1,Southwest,Faultie,0,@SouthwestAir MCO->DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake.,2015-02-17 13:12:06 -0800,51.1203485226703,-104.61848048332 5.67793538134716E+017,neutral,1,,,Southwest,kd35ftw1,0,"@SouthwestAir can i take my electric skateboard on a domestic flight? if so, do same policies listed on your site for regular boards apply?",2015-02-17 13:11:43 -0800,43.312391004132,-97.1924764430037 5.67791323597525E+017,neutral,1,,,Southwest,JennOlsen7,0,@SouthwestAir what is DM?,2015-02-17 13:02:55 -0800,41.5344032940018,-99.5763677383602 5.67791182199198E+017,positive,1,,,Southwest,annapolitx,0,@SouthwestAir your employees were great!,2015-02-17 13:02:21 -0800,35.919661145546,-97.1903029354726 5.67790581901971E+017,neutral,1,,,Southwest,famousswan,0,@SouthwestAir confirmation number for new reservation is FP9M6Y I am traveling with a 3 year old. please email? jennifer.cascino@gmail.com,2015-02-17 12:59:58 -0800,44.8571516365571,-105.227191675754 5.67790510502371E+017,negative,0.6701,Bad Flight,0.3608,Southwest,ginnyrajnes,0,@SouthwestAir: why no charging station in SAN?,2015-02-17 12:59:41 -0800,41.8162988891779,-98.9479226355461 5.67789749013086E+017,positive,0.6957,,0,Southwest,floridacarolina,0,"@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring",2015-02-17 12:56:39 -0800,41.4401115944067,-103.57211398652 5.67788514952368E+017,positive,1,,,Southwest,andersonmindy,0,@SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan,2015-02-17 12:51:45 -0800,37.6923009955044,-101.243474869518 5.6778758313823E+017,neutral,1,,,Southwest,FoxyShred,0,@SouthwestAir you need this song for your next commercial! https://t.co/jU9rHZ4RQc. #SWA #love,2015-02-17 12:48:03 -0800,39.5690345376467,-96.4071820764842 5.67785122708333E+017,positive,1,,,Southwest,ashliewhite,0,@SouthwestAir JH thank you. I finally got through the second time.,2015-02-17 12:38:16 -0800,38.9270093401124,-105.476428132441 5.67785042891567E+017,negative,1,Flight Booking Problems,1,Southwest,4starcashier,0,"@SouthwestAir 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail. I can book separately, but why not together?",2015-02-17 12:37:57 -0800,41.6443653859686,-100.660324048657 5.6778491201169E+017,negative,1,Customer Service Issue,1,Southwest,M_RoyceWilliams,0,@SouthwestAir Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info?,2015-02-17 12:37:26 -0800,38.6511663889302,-102.596541095784 5.67783978955993E+017,negative,1,longlines,0.6989,Southwest,swood40,0,@SouthwestAir your checkin system is #poor,2015-02-17 12:33:44 -0800,48.4733059651778,-105.746470809886 5.6778380249242E+017,positive,0.69,,,Southwest,Jewelzz_,0,"@SouthwestAir haha, thanks for the explanation",2015-02-17 12:33:02 -0800,33.7123218888082,-95.1801810765933 5.67783187901915E+017,neutral,0.6277,,,Southwest,elianak27,1,@SouthwestAir employees spreading a bit of #MardiGras cheer at 7:30 this morning in Atlanta #NFTYConvention http://t.co/ttbtY89Ilo,2015-02-17 12:30:35 -0800,39.8238124397767,-98.9911559179388 5.67783113309585E+017,negative,0.6883,Customer Service Issue,0.3616,Southwest,GUbball05,0,@SouthwestAir Having some trouble checking in. Can you please add me so I can DM you,2015-02-17 12:30:17 -0800,30.8717102634906,-100.633375626792 5.67782794261438E+017,negative,1,Bad Flight,1,Southwest,Creative_Advant,0,@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.,2015-02-17 12:29:01 -0800,51.0700827514602,-94.9263582409701 5.67781731156378E+017,negative,0.6716,Cancelled Flight,0.6716,Southwest,OnyxMediagroup1,0,@SouthwestAir my flight was Cancelled Flightled Monday. Just looking to Cancelled Flight and credit my card. That's all.,2015-02-17 12:24:48 -0800,41.8451830046095,-101.069901966569 5.67781675514343E+017,negative,1,Late Flight,1,Southwest,sahandmirza,0,@SouthwestAir still on the ground >30mins after planned departure. And this is California. No weather here. Originally told 10 min delay.,2015-02-17 12:24:34 -0800,38.8308016770506,-99.4823476872897 5.67781663469482E+017,neutral,0.3474,,0,Southwest,DawnElisabeth16,0,"@SouthwestAir I understand. Wonderful ""Miriam"" in customer service who was able to reroute me... Got any rental car discounts?",2015-02-17 12:24:32 -0800,36.1443303341415,-101.764393637757 5.67780392179352E+017,negative,0.6356,Lost Luggage,0.6356,Southwest,alixomitz,0,@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.,2015-02-17 12:19:29 -0800,44.2005055170194,-103.459212975312 5.67780076926693E+017,negative,1,Customer Service Issue,1,Southwest,KentScheidegger,0,@SouthwestAir How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off.,2015-02-17 12:18:13 -0800,39.1792440254793,-99.709681447679 5.67779815227261E+017,positive,0.6957,,,Southwest,Shadowjin12,0,"@SouthwestAir been with my GF for 2.5yrs, she's from SF & I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps",2015-02-17 12:17:11 -0800,28.7699365182163,-96.9734820259364 5.67779798782595E+017,neutral,1,,,Southwest,bendayhoe,0,@SouthwestAir Hi there! I just got my known traveler# and would like to add it to a flight that I already purchased. What's my best option?,2015-02-17 12:17:07 -0800,45.5300400145875,-101.159859179101 5.67778721474822E+017,negative,0.6596,Cancelled Flight,0.6596,Southwest,wicon81,0,@SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change?,2015-02-17 12:12:50 -0800,33.580086060812,-109.953825966434 5.67778453006655E+017,negative,1,Customer Service Issue,1,Southwest,dominoeffect01,0,"@SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You! #notcool",2015-02-17 12:11:46 -0800,31.4333266899618,-97.9540532666908 5.67778403755901E+017,neutral,1,,,Southwest,DurkDiggler8810,0,@SouthwestAir @TomVH just get the RR credit card and get the points of family that way,2015-02-17 12:11:34 -0800,45.7293637383315,-105.469673310676 5.67777978327634E+017,positive,0.6781,,,Southwest,bradykent,0,@SouthwestAir Sent. Thanks VP!,2015-02-17 12:09:53 -0800,33.4822470644895,-105.043570955028 5.67777622357475E+017,neutral,1,,,Southwest,Jewelzz_,0,@SouthwestAir what does TSA Pre on my boarding pass mean? http://t.co/0HmmQCzkCf,2015-02-17 12:08:28 -0800,36.1876973027877,-98.3495519013919 5.67776832410636E+017,negative,0.6959,Late Flight,0.6959,Southwest,Robyn_McD,0,"@SouthwestAir she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving, and exhausted.",2015-02-17 12:05:20 -0800,30.3736847933921,-98.5725571403436 5.67776143273513E+017,negative,1,Late Flight,1,Southwest,kevallen53,0,@SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!,2015-02-17 12:02:35 -0800,43.1372935877631,-94.3362850107018 5.6777568579659E+017,negative,0.6596,Customer Service Issue,0.3404,Southwest,caralageson,0,@SouthwestAir I just sent it over,2015-02-17 12:00:46 -0800,33.9585105100593,-100.460245294378 5.67775613348377E+017,neutral,0.6523,,,Southwest,VahidESQ,0,"@SouthwestAir haha...yeah i did, just making a joke",2015-02-17 12:00:29 -0800,42.2008027449549,-103.866695504102 5.67774320170119E+017,positive,1,,,Southwest,PRobino,0,@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.,2015-02-17 11:55:21 -0800,45.064055441685,-98.6591794025071 5.67774277656683E+017,negative,1,Cancelled Flight,0.68,Southwest,mandapants1013,0,"@SouthwestAir used to love you, but you keep rescheduling my flights. #southworst",2015-02-17 11:55:11 -0800,47.5664985938179,-102.473625537247 5.67774139353723E+017,negative,1,Customer Service Issue,1,Southwest,caralageson,0,@SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-(,2015-02-17 11:54:38 -0800,32.9709004385742,-105.909235058902 5.67774100299739E+017,positive,1,,,Southwest,smckenna719,0,@SouthwestAir - just talking to customer service @united makes me appreciate you even more! They could learn so much from you!,2015-02-17 11:54:28 -0800,44.6999599326586,-88.9304020287341 5.67773933928477E+017,negative,1,Cancelled Flight,0.6638,Southwest,bradykent,0,"@SouthwestAir My brother & his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help?",2015-02-17 11:53:49 -0800,46.5949606301736,-93.0321097784185 5.67773611591627E+017,neutral,0.3474,,0,Southwest,DebMoshier,0,@SouthwestAir Thank you. The email about RR pts & how to gain more wasn't clear so all of mine r gone. Anything u can do is appreciated.,2015-02-17 11:52:32 -0800,42.3390662749448,-104.542033089891 5.67773445195583E+017,positive,1,,,Southwest,MatthewJLeBlanc,0,@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :),2015-02-17 11:51:52 -0800,48.4985470099992,-105.944306971591 5.67773236734075E+017,neutral,1,,,Southwest,KentScheidegger,0,"@SouthwestAir Is there any way to add a Known Traveler Number to an existing reservation online? If not, why not?",2015-02-17 11:51:03 -0800,40.9583209844108,-104.719614329191 5.67773009092813E+017,neutral,1,,,Southwest,simply_unique11,0,@SouthwestAir needs to offer a college student discount so i can fly home 😭😭,2015-02-17 11:50:08 -0800,49.827643688846,-109.436484859108 5.67772246060433E+017,negative,1,Cancelled Flight,0.6889,Southwest,bdhatch1,0,@SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day,2015-02-17 11:47:06 -0800,44.7423334679717,-105.48703869662 5.67772219549479E+017,positive,1,,,Southwest,patpohler,0,@SouthwestAir thanks I think we've got it figured out,2015-02-17 11:47:00 -0800,46.0843314116877,-97.0000091192775 5.67771317705773E+017,neutral,0.6657,,,Southwest,famousswan,0,@SouthwestAir from LGA to San Diego,2015-02-17 11:43:25 -0800,45.0638305599486,-109.691959623309 5.6777072288258E+017,negative,0.6907,Flight Booking Problems,0.6907,Southwest,TomVH,0,"@SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them",2015-02-17 11:41:03 -0800,40.4202017030628,-95.2961542376587 5.67770621451702E+017,negative,0.6531,Can't Tell,0.6531,Southwest,TomVH,0,"@SouthwestAir right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm....",2015-02-17 11:40:39 -0800,36.9990759979784,-105.808013143935 5.67770347065385E+017,positive,0.657,,,Southwest,famousswan,0,"@SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?",2015-02-17 11:39:34 -0800,45.4352696988598,-99.1643711858722 5.67769787317907E+017,neutral,0.6434,,,Southwest,bebeabramson,1,"@SouthwestAir we desparately need yall to make a nonstop BNA-> TUL! Cmon it'll be popular. 😄 (right, @annebevi @PaulBev1 @MikeAbramson??)",2015-02-17 11:37:20 -0800,36.6352942794309,-104.088570534525 5.67769620648829E+017,neutral,0.6591,,,Southwest,TomVH,0,@SouthwestAir thank you for the response. How can I got about getting the points onto my rewards account?,2015-02-17 11:36:40 -0800,30.8115750809806,-108.534712407399 5.67768484612817E+017,neutral,0.6559,,0,Southwest,Gomeziz,0,"@SouthwestAir Tried to DM you, it won't let me as it says you are not following me.",2015-02-17 11:32:10 -0800,46.6585647327168,-105.424404540862 5.67767201286206E+017,neutral,1,,,Southwest,realMattHolt,0,@SouthwestAir chances of flight leaving BNA tomorrow at 6:20 am (to LGA)?,2015-02-17 11:27:04 -0800,46.8860977342668,-99.957792673633 5.67767091579593E+017,positive,0.6895,,,Southwest,joshgrider,0,@SouthwestAir got it squared away. Thank you. I had a man on the inside help me out!,2015-02-17 11:26:37 -0800,38.2795076363198,-100.220258478941 5.67766563533898E+017,negative,0.3883,Can't Tell,0.3883,Southwest,leahennessy,0,@SouthwestAir please PM me the number where I can lodge formal complaints. Thx,2015-02-17 11:24:31 -0800,41.2148655803115,-97.3898298351075 5.67766512392364E+017,neutral,1,,,Southwest,RBrandtPhoto,0,@SouthwestAir Just sent you a DM with the details.,2015-02-17 11:24:19 -0800,41.5699503184404,-102.876543564705 5.67766130907832E+017,negative,1,Can't Tell,0.6632,Southwest,clarelanusse,0,@SouthwestAir good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well,2015-02-17 11:22:48 -0800,44.7029349669217,-97.7743774380206 5.6776569058979E+017,negative,1,Flight Attendant Complaints,0.3511,Southwest,clarelanusse,0,@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this,2015-02-17 11:21:03 -0800,34.9405705176032,-100.805197746153 5.67765679764697E+017,negative,1,Customer Service Issue,1,Southwest,OnyxMediagroup1,0,@SouthwestAir do you do auto callbacks so I don't have to wait on hold?,2015-02-17 11:21:01 -0800,37.9850217662415,-90.8351752306193 5.67765457731625E+017,negative,1,Customer Service Issue,0.6413,Southwest,jwgonsalves,0,@SouthwestAir Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me,2015-02-17 11:20:08 -0800,41.2962457960493,-99.5006890248779 5.67764953289875E+017,neutral,0.6689,,,Southwest,fleur_de_chic,0,"@SouthwestAir just did, thank you",2015-02-17 11:18:08 -0800,41.9078832391035,-102.947486065849 5.67764660683858E+017,negative,1,Bad Flight,0.6383,Southwest,Grae_Drake,0,@SouthwestAir Your onboard wifi is so bad it's taking me 20 minutes to send this tweet. Working is off the table. #disappointed,2015-02-17 11:16:58 -0800,38.5356691755866,-97.9029796146508 5.67764034418909E+017,positive,1,,,Southwest,DebMannRN,0,"@SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!",2015-02-17 11:14:29 -0800,47.6045955336073,-94.8743277628643 5.67764010812985E+017,negative,0.6904,Customer Service Issue,0.6904,Southwest,andresecarvallo,0,"@SouthwestAir I recommend upgrading your IVR and using call back, email, and texting from a know caller.",2015-02-17 11:14:23 -0800,38.2432827890338,-96.5525939682434 5.67763775751987E+017,negative,1,Lost Luggage,1,Southwest,alysonphoto,0,@SouthwestAir an entire flight of luggage missing at #dca. Over an hour and nobody knows anything.,2015-02-17 11:13:27 -0800,32.6138798435383,-96.106177879111 5.67763748559938E+017,negative,1,Customer Service Issue,1,Southwest,amyegoley,0,@SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http://t.co/1TZZ0vbMbS,2015-02-17 11:13:20 -0800,45.962734755901,-101.923783000727 5.67762333779628E+017,negative,0.662,Can't Tell,0.3439,Southwest,RPChewington,0,@SouthwestAir why are you the ONLY airline that is not flying out of BNA today?,2015-02-17 11:07:43 -0800,43.8412547577586,-92.6791287574003 5.67762099708113E+017,positive,1,,,Southwest,laura_ying,0,@SouthwestAir finally got through. Thanks!,2015-02-17 11:06:47 -0800,36.1988006437897,-104.449786975796 5.67761790357209E+017,negative,1,Customer Service Issue,1,Southwest,M_RoyceWilliams,0,"@SouthwestAir - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min.",2015-02-17 11:05:33 -0800,37.7383623693471,-117.578891448992 5.67761297879646E+017,negative,1,Flight Attendant Complaints,1,Southwest,Foxycleo13,0,@SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time,2015-02-17 11:03:36 -0800,40.5342536086173,-106.511385553856 5.67760872739975E+017,positive,0.6525,,0,Southwest,mrs_laurelanne,0,"@SouthwestAir thanks, got put on the am flight tomorrow. Don't have much faith it'll get off the ground tomorrow though.",2015-02-17 11:01:55 -0800,45.6155619269487,-102.776686007283 5.67760797062152E+017,negative,0.6336,Flight Booking Problems,0.3404,Southwest,philipasteen,0,@SouthwestAir I think I'm shot. Can't find a flight that arrives before business (SAN) on thu. Really want to go too.,2015-02-17 11:01:37 -0800,35.1629359372217,-110.007370005321 5.67760331829559E+017,negative,1,Flight Attendant Complaints,0.6659,Southwest,Foxycleo13,0,"@SouthwestAir the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers",2015-02-17 10:59:46 -0800,33.8075976568844,-107.628270496887 5.67760115579621E+017,negative,1,Flight Booking Problems,1,Southwest,sahandmirza,0,"@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said ""unspecified error"" and to call SWA",2015-02-17 10:58:54 -0800,45.3405393892865,-91.3382105312788 5.67759608643453E+017,negative,1,Late Flight,0.3804,Southwest,caffiend,0,"@SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position.",2015-02-17 10:56:53 -0800,39.6116520868142,-97.5727671617545 5.67758296417718E+017,negative,1,Customer Service Issue,1,Southwest,sahandmirza,0,"@SouthwestAir is there a problem with the website? I tried making changes w/ the app and the site but got ""unspecified errors""",2015-02-17 10:51:40 -0800,43.6360993053715,-98.6527732619104 5.67758180068131E+017,positive,1,,,Southwest,colorsflashing6,0,@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!,2015-02-17 10:51:13 -0800,45.234043091741,-103.000433154352 5.67758165287002E+017,neutral,0.6526,,0,Southwest,stephwalker78,0,@SouthwestAir RDU flights expected to be ok this afternoon and tonight?,2015-02-17 10:51:09 -0800,32.4606783429929,-96.4973296012615 5.67758009607422E+017,negative,1,Can't Tell,0.6338,Southwest,clarelanusse,0,@SouthwestAir super disappointed today. First time we've had to stress and now book a flight on another airline while at the airport,2015-02-17 10:50:32 -0800,44.8131349697915,-104.144613790593 5.67757771953562E+017,negative,0.6737,Cancelled Flight,0.6737,Southwest,paigelarae,0,@SouthwestAir they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight?,2015-02-17 10:49:35 -0800,33.7467126636957,-107.131146644961 5.67756963329868E+017,negative,1,Flight Attendant Complaints,0.6585,Southwest,rwcrampton,0,@SouthwestAir Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time.,2015-02-17 10:46:23 -0800,39.0302675049582,-90.0981375634115 5.6775655653691E+017,negative,1,Late Flight,1,Southwest,The_Chellers,0,@SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable,2015-02-17 10:44:46 -0800,47.0455348755507,-100.065749187271 5.67754562053091E+017,neutral,0.6662,,0,Southwest,maitlande,0,@SouthwestAir I absolutely will. Where can I send it?,2015-02-17 10:36:50 -0800,41.9529955523168,-94.3711983717986 5.67754504817607E+017,positive,1,,,Southwest,Masterpeacefull,0,@SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763,2015-02-17 10:36:36 -0800,43.3691160227906,-98.6822260919529 5.67754223362666E+017,negative,1,Bad Flight,1,Southwest,LedPinkCloudz,0,@SouthwestAir in my 30 years of flying I have never been so pissed off. To many incidents for just one flight.,2015-02-17 10:35:29 -0800,39.4543055753405,-100.161999085639 5.67754165904888E+017,negative,1,Late Flight,1,Southwest,sahandmirza,0,@SouthwestAir Heard apology ~45 times in the >60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN,2015-02-17 10:35:16 -0800,42.5757383003436,-94.7170855401006 5.67754096272224E+017,neutral,0.6953,,,Southwest,Michael_Stirrat,0,@SouthwestAir Happily! But you need to follow me in order for me to DM you,2015-02-17 10:34:59 -0800,34.8471622645911,-109.092156303691 5.67753899939861E+017,negative,1,Customer Service Issue,1,Southwest,LedPinkCloudz,0,@SouthwestAir I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page.,2015-02-17 10:34:12 -0800,42.895489611082,-109.471010563747 5.67753747283988E+017,negative,1,Flight Attendant Complaints,1,Southwest,LedPinkCloudz,0,@SouthwestAir and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant.,2015-02-17 10:33:36 -0800,36.9543888555704,-100.603834652762 5.67753194546422E+017,positive,0.65,,,Southwest,mrshossruns,0,@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!,2015-02-17 10:31:24 -0800,26.6439459169186,-88.665722741717 5.67752826353226E+017,negative,1,Customer Service Issue,1,Southwest,dallendoug,0,"@SouthwestAir not terribly inspired to call ""customer service"" in the future now.",2015-02-17 10:29:56 -0800,47.463863584852,-101.57071862782 5.67752680514331E+017,negative,1,Customer Service Issue,1,Southwest,dallendoug,0,"@SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold & have someone else do it???",2015-02-17 10:29:22 -0800,40.9454232199181,-105.748989071035 5.67752478309876E+017,negative,0.6439,Customer Service Issue,0.6439,Southwest,dallendoug,0,"@SouthwestAir the person I talked to couldn't do anything not normally available online other than the ""no charge"" part.",2015-02-17 10:28:33 -0800,41.9022825374859,-108.335756304299 5.67752407166104E+017,negative,0.6421,Late Flight,0.3474,Southwest,caralageson,0,@SouthwestAir can someone help me set up a callback today?,2015-02-17 10:28:16 -0800,42.8397449503407,-98.6116345419748 5.67752230111937E+017,negative,1,Cancelled Flight,1,Southwest,dallendoug,0,@SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?,2015-02-17 10:27:34 -0800,42.0492965367905,-88.9485500961356 5.67752048402104E+017,negative,1,Customer Service Issue,0.6748,Southwest,dallendoug,0,@SouthwestAir there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes.,2015-02-17 10:26:51 -0800,43.201900965573,-100.128642663678 5.67752009806131E+017,negative,0.6923,Flight Booking Problems,0.6923,Southwest,jonw4570,0,@SouthwestAir no had to rebook my flight myself and am about to board in bham.,2015-02-17 10:26:42 -0800,39.3636830260384,-104.292508080268 5.67751489754382E+017,negative,0.9594,Customer Service Issue,0.9594,Southwest,bdhatch1,0,@SouthwestAir please send me a number to call to talk to a person and not be put on hold,2015-02-17 10:24:38 -0800,44.8114204637707,-104.780446415512 5.6775064546236E+017,negative,0.6735,Cancelled Flight,0.3571,Southwest,RobinDamato,0,@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight,2015-02-17 10:21:16 -0800,43.9468526935493,-105.692498752607 5.67750589040181E+017,negative,1,Customer Service Issue,1,Southwest,justinmcintosh,1,@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!,2015-02-17 10:21:03 -0800,36.6681176411147,-104.197441114934 5.67750529620697E+017,negative,1,Can't Tell,0.6551,Southwest,joycarmody,0,@SouthwestAir You need to be more accommodating to your loyal customers. Not happy now!,2015-02-17 10:20:49 -0800,39.8089026841055,-95.5189680632736 5.67750519402144E+017,positive,1,,,Southwest,StarkTTT,0,@SouthwestAir yes. Thank you. Oct 25-oct 31,2015-02-17 10:20:46 -0800,42.3756875378636,-97.6147650717966 5.67750328729485E+017,negative,1,Cancelled Flight,0.6227,Southwest,BernhardtJH,0,@SouthwestAir @BernhardtJH I did eventually get through but that flight Cancelled Flightled. Decided to drive but gave up holding to process refund,2015-02-17 10:20:01 -0800,31.2617895185809,-98.7676161463519 5.67749848074813E+017,neutral,0.6513,,,Southwest,JosephGruber,0,@SouthwestAir Already rebooked for tomorrow. Fingers crossed!,2015-02-17 10:18:06 -0800,43.0115702751453,-103.012570398912 5.67749206236881E+017,neutral,1,,,Southwest,deantak,0,@SouthwestAir followed.,2015-02-17 10:15:33 -0800,40.9143146414812,-103.34847637102 5.67748702781993E+017,negative,1,Customer Service Issue,1,Southwest,LedPinkCloudz,0,"@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm. Your employees need an attitude adjustment",2015-02-17 10:13:33 -0800,38.8800300779714,-101.24618735858 5.67748407070954E+017,neutral,0.6534,,0,Southwest,RBrandtPhoto,0,@SouthwestAir or you could send me a DM.,2015-02-17 10:12:23 -0800,35.84895102261,-96.434383435936 5.67748330734641E+017,neutral,0.6606,,0,Southwest,RBrandtPhoto,0,@SouthwestAir I am following you now. I don't think I can DM until you follow me.,2015-02-17 10:12:04 -0800,44.4807323516846,-94.3301808118749 5.67748208844366E+017,negative,1,Cancelled Flight,1,Southwest,JaleenaPosty,0,@SouthwestAir Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use?,2015-02-17 10:11:35 -0800,39.8298890147372,-111.378902992938 5.67748162178126E+017,negative,1,Customer Service Issue,1,Southwest,LedPinkCloudz,0,@SouthwestAir are you kidding me? I needed help yesterday. I'm now landed and waiting for my connection. Never will I fly southwest again!,2015-02-17 10:11:24 -0800,44.0024275052173,-101.33564676428 5.67748089805799E+017,negative,1,Lost Luggage,1,Southwest,9ad16006a6014a6,0,@SouthwestAir can i have my bags back ding!!,2015-02-17 10:11:07 -0800,39.4427760444503,-98.684561458914 5.67747787807527E+017,negative,1,Customer Service Issue,1,Southwest,CaliNigga62B,0,@SouthwestAir yeah bruh its bool y'all niggaz just need to hire some more workers or something cause next time imma be forced ta disrespect.,2015-02-17 10:09:55 -0800,42.0350001776424,-102.994718583491 5.67746544536146E+017,positive,1,,,Southwest,GameDaySweetie,0,@SouthwestAir always when I fly SW. #loyalRRmember,2015-02-17 10:04:59 -0800,41.0894851908402,-98.0183633560392 5.67745845781865E+017,positive,0.6923,,0,Southwest,GameDaySweetie,0,"@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response",2015-02-17 10:02:12 -0800,49.7709553113003,-100.204001086965 5.67744948934427E+017,negative,0.6632,Customer Service Issue,0.6632,Southwest,beccalauren2011,0,@SouthwestAir Trying to add my dog on the flight but can't get through.,2015-02-17 09:58:38 -0800,37.3671913815147,-95.688594148902 5.6774484293598E+017,negative,1,Cancelled Flight,1,Southwest,susanpaint,0,@SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.,2015-02-17 09:58:13 -0800,35.9237462799702,-98.731169992107 5.67744627143213E+017,positive,1,,,Southwest,DustinSoper,0,@SouthwestAir Thanks a ton!,2015-02-17 09:57:21 -0800,44.7373806171041,-101.028327397208 5.6774421928113E+017,positive,1,,,Southwest,PaytonTaylor129,1,@SouthwestAir LUV Ya Too!!!! I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR,2015-02-17 09:55:44 -0800,38.8036911636981,-97.7311920869929 5.67743010322936E+017,neutral,0.6775,,,Southwest,DustinSoper,0,"@SouthwestAir Hi! Thanks! Do you have an exact link to that specific page on your site you can share - or is it under ""Flight Status"":? Thx!",2015-02-17 09:50:56 -0800,41.106285404094,-100.182749869406 5.67741655587906E+017,neutral,1,,,Southwest,XTREMELYSERIOUS,0,@SouthwestAir @NotPghTimothy no exceptions for national awards?,2015-02-17 09:45:33 -0800,35.3702143635063,-95.6395593748967 5.67741610373685E+017,neutral,0.7067,,0,Southwest,taesaunt24,0,@SouthwestAir any idea on flights to Nashville tomorrow being clear or Cancelled Flightled,2015-02-17 09:45:22 -0800,44.1254839571292,-90.9964958782861 5.67741202884076E+017,positive,1,,,Southwest,MzQdotFore,0,@SouthwestAir is having a sale! I'm delighted!,2015-02-17 09:43:45 -0800,40.6192075506114,-99.9926475708703 5.67741157070086E+017,positive,1,,,Southwest,asepopo,0,@SouthwestAir about time! Thank you!,2015-02-17 09:43:34 -0800,36.3106926710147,-102.420535391361 5.67740403755909E+017,positive,1,,,Southwest,harrngtn,0,@SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.,2015-02-17 09:40:35 -0800,36.5849133572072,-97.5454131624211 5.67740235061014E+017,neutral,1,,,Southwest,aaronkivett,0,@SouthwestAir @gruber Finally.,2015-02-17 09:39:54 -0800,47.1828405403853,-94.7671968425941 5.67739785981493E+017,positive,0.6596,,0,Southwest,joepalko,0,@SouthwestAir you guys are awesome... #dontchangeathing #luv,2015-02-17 09:38:07 -0800,35.5869583871465,-113.324178060503 5.67739785406874E+017,positive,1,,,Southwest,Bkloomer,0,@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.,2015-02-17 09:38:07 -0800,33.9178753790621,-96.4259977057133 5.67739553251725E+017,negative,0.6736,Flight Booking Problems,0.3463,Southwest,clements221,0,@SouthwestAir Twitter says I can't DM someone unless they follow me. Can @SouthwestAir follows my twitter? thanks you.,2015-02-17 09:37:12 -0800,43.9602679776107,-101.992862548662 5.67739453884465E+017,negative,0.7027,Can't Tell,0.7027,Southwest,clements221,0,@SouthwestAir Thank you. Twitter says I can't DM someone unless they follow me. Can @SouthwestAir follows my twitter?,2015-02-17 09:36:48 -0800,35.4073986620817,-96.3879416032708 5.67739426499862E+017,neutral,1,,,Southwest,DaxJeter,0,@SouthwestAir the 5:50 is sold out too?,2015-02-17 09:36:42 -0800,39.913896908619,-98.2991154083381 5.67738743491412E+017,neutral,0.6527,,0,Southwest,DaxJeter,0,@SouthwestAir myself and 2 others,2015-02-17 09:33:59 -0800,37.3662692537536,-98.7936818827676 5.67738715657609E+017,negative,1,Cancelled Flight,1,Southwest,clements221,0,"@SouthwestAir can you follow me? Flight Cancelled Flightled, can't rebook online, been on hold for 2 hours. Would love to DM flight info. Thank you.",2015-02-17 09:33:52 -0800,46.5892366449259,-100.206594465893 5.67738484082115E+017,negative,1,Customer Service Issue,1,Southwest,leahennessy,0,@SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours?,2015-02-17 09:32:57 -0800,31.2003077591917,-104.585143618036 5.67738375755416E+017,negative,1,Cancelled Flight,0.6836,Southwest,etachoir,0,@southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights.,2015-02-17 09:32:31 -0800,41.7343810419129,-107.456697566695 5.67738154128769E+017,negative,1,Customer Service Issue,0.346,Southwest,leahennessy,0,"@SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!",2015-02-17 09:31:38 -0800,34.4397031210528,-87.8257725855015 5.67738065595019E+017,negative,1,Customer Service Issue,1,Southwest,caralageson,0,@SouthwestAir 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice,2015-02-17 09:31:17 -0800,51.2759006628261,-99.6957379798015 5.67737962541375E+017,neutral,1,,,Southwest,AirTraffic101,0,@SouthwestAir landing early morning @BWI_Airport after snowfall. http://t.co/apRZsPxigE,2015-02-17 09:30:52 -0800,31.1128263082974,-105.445482288326 5.67737653118779E+017,positive,0.6606,,,Southwest,StarkTTT,0,@SouthwestAir and thanks!,2015-02-17 09:29:39 -0800,51.3162865928188,-97.8506170223684 5.67737625637687E+017,neutral,0.6619,,0,Southwest,StarkTTT,0,@SouthwestAir sure. Fhk2te. Am scheduled to leave this weekend but need to push to October,2015-02-17 09:29:32 -0800,35.4447593050796,-102.201973636494 5.67737617031381E+017,positive,0.6838,,0,Southwest,kforbriger,0,"@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx",2015-02-17 09:29:30 -0800,41.6212926257943,-100.216103310337 5.67737554087059E+017,neutral,0.6617,,,Southwest,JimmyCarrigan85,0,"@SouthwestAir I noticed the rates increased a few days ago, or the promotion ended. Any idea when another promotion will be coming?? Thanks!",2015-02-17 09:29:15 -0800,36.1864838987335,-96.1062447444423 5.67737449938686E+017,negative,1,Can't Tell,0.6632,Southwest,jjenreich,0,@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!,2015-02-17 09:28:50 -0800,41.0239668618131,-100.16514700545 5.67737317432259E+017,neutral,1,,,Southwest,DaxJeter,0,@SouthwestAir I am but it says yall are sold out. Me & My coworkers would need to get out first available,2015-02-17 09:28:19 -0800,40.4352981187046,-104.132063794552 5.67736870365172E+017,negative,1,Customer Service Issue,1,Southwest,StarkTTT,0,@SouthwestAir I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help?,2015-02-17 09:26:32 -0800,41.021598615699,-97.9501109311952 5.6773616678785E+017,neutral,0.6732,,,Southwest,KatieAmmon,0,@SouthwestAir F5R3ZZ,2015-02-17 09:23:44 -0800,40.9618025705649,-102.284996211491 5.67735766416392E+017,positive,1,,,Southwest,andicrawford,0,.@SouthwestAir you've got a mess here at DTW but your staff is doing great.,2015-02-17 09:22:09 -0800,40.1680727887917,-106.718244312517 5.67735667879576E+017,negative,1,Cancelled Flight,1,Southwest,Masterpeacefull,0,@SouthwestAir @challemann flying to LGA in the dead of winter? #jvstatus EWR & JFK is always the intelligent option.,2015-02-17 09:21:45 -0800,45.9483467134404,-103.392540988424 5.67735489688396E+017,positive,1,,,Southwest,chaseagiles,0,@SouthwestAir Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈,2015-02-17 09:21:03 -0800,40.3185312661047,-100.915478472826 5.67735409724367E+017,negative,1,Customer Service Issue,1,Southwest,KatieAmmon,0,@SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?,2015-02-17 09:20:44 -0800,36.3429621804941,-104.466211697137 5.67734769312883E+017,negative,1,Can't Tell,0.7065,Southwest,81FSUnole,0,. @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it,2015-02-17 09:18:11 -0800,43.8200757503998,-104.226129665958 5.6773432921294E+017,positive,1,,,Southwest,MrDavidLombardi,0,@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!,2015-02-17 09:16:26 -0800,40.4134119829047,-95.4337781363578 5.67734115899027E+017,neutral,1,,,Southwest,laurenproberts,0,@SouthwestAir - any update on flights in to BNA today?,2015-02-17 09:15:35 -0800,49.5114671904797,-98.3847785142025 5.67734113088836E+017,neutral,0.3474,,0,Southwest,joepalko,0,@SouthwestAir damn weather messing up everything #serenitynow,2015-02-17 09:15:35 -0800,34.7206515541612,-92.5481810187614 5.67734002287514E+017,neutral,0.6354,,0,Southwest,JasenVinlove,0,@SouthwestAir could you tell me if any upgrades are available on a flight out of STL tomorrow morning.,2015-02-17 09:15:08 -0800,50.1309009100163,-100.545893466465 5.67733978363621E+017,negative,1,Customer Service Issue,0.6474,Southwest,KayyRahh_xo,0,"@SouthwestAir disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport & now I'm losing 2 days from trip",2015-02-17 09:15:03 -0800,33.6381718226199,-96.2316456961454 5.67733656106459E+017,negative,1,Customer Service Issue,0.6836,Southwest,Loley9,0,"@SouthwestAir been on hold for over an hour.....not cool, you guys.",2015-02-17 09:13:46 -0800,34.7710377539194,-103.914459198476 5.67732510692348E+017,negative,1,Customer Service Issue,1,Southwest,iBrianWeaver,0,@SouthwestAir I've been on hold for an hour & a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!!,2015-02-17 09:09:13 -0800,44.8486973662128,-95.427758871162 5.67732427691684E+017,neutral,0.6785,,,Southwest,challemann,0,"@SouthwestAir Got it, thanks. Any insight into what will happen tomorrow?",2015-02-17 09:08:53 -0800,42.4945793430197,-99.1262873210666 5.67731712004596E+017,neutral,1,,,Southwest,theokatzman,2,@SouthwestAir any chance of adding LAX->JFK direct any time in the future?,2015-02-17 09:06:02 -0800,31.2742014348595,-104.40862683485 5.67731598871642E+017,negative,1,Customer Service Issue,0.3684,Southwest,mal0877,0,@SouthwestAir thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements?,2015-02-17 09:05:35 -0800,41.1972833751068,-104.539030238352 5.67731546661327E+017,negative,1,Customer Service Issue,1,Southwest,blackrivervaper,0,@SouthwestAir just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare,2015-02-17 09:05:23 -0800,50.2426997924768,-107.434332778782 5.67731246462034E+017,negative,1,Customer Service Issue,1,Southwest,elliemybellie,0,@SouthwestAir injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions?,2015-02-17 09:04:11 -0800,41.0426270407932,-91.2571299481021 5.67730704055038E+017,negative,0.6468,Customer Service Issue,0.6468,Southwest,TJGoertz,0,@SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help?,2015-02-17 09:02:02 -0800,37.7831687441057,-104.827463799037 5.67729904788054E+017,negative,1,Customer Service Issue,1,Southwest,eguroff,0,"@SouthwestAir have you considered adding the ""we'll call you back when we have someone free"" feature to your support line?",2015-02-17 08:58:51 -0800,34.6068738639685,-102.640477557076 5.67729416231322E+017,negative,1,Customer Service Issue,1,Southwest,laurenaddell,0,@SouthwestAir I've been on hold with customer service for over an hour. Can you help?!,2015-02-17 08:56:55 -0800,46.3306575888198,-87.3501601740247 5.67729203894702E+017,negative,1,Customer Service Issue,1,Southwest,matthewhyah,0,"@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time",2015-02-17 08:56:04 -0800,47.7352682436711,-101.451091761117 5.67728698900488E+017,neutral,1,,,Southwest,deantak,0,@SouthwestAir sent,2015-02-17 08:54:04 -0800,41.6878382979208,-98.9673685122621 5.67728679426326E+017,negative,1,Cancelled Flight,0.6704,Southwest,onestitchshort,0,"@SouthwestAir Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options?",2015-02-17 08:53:59 -0800,40.8300669826983,-96.962251328233 5.67728229340172E+017,negative,0.648,Flight Attendant Complaints,0.3416,Southwest,SkySmiles737,0,@SouthwestAir kudos to the #RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500,2015-02-17 08:52:12 -0800,32.1849762429319,-100.08508834401 5.67728114588209E+017,neutral,1,,,Southwest,jcfly123,0,@SouthwestAir trying to fly out of Nashville tomorrow. How is it looking?,2015-02-17 08:51:45 -0800,39.7157976256206,-107.973120292144 5.67727499367682E+017,neutral,1,,,Southwest,city2countryTN,0,@SouthwestAir do you think the flights out of Nashville will be Cancelled Flighted tomorrow?,2015-02-17 08:49:18 -0800,48.492275671829,-112.735509356428 5.67727026313101E+017,negative,1,Cancelled Flight,0.6838,Southwest,RichieGlod,0,@SouthwestAir do you not try to get customers to their destinations? No help to get on another airline if you had no flights for 3 days?,2015-02-17 08:47:25 -0800,35.9713037264945,-102.503808546521 5.67726949049455E+017,negative,1,Bad Flight,1,Southwest,mal0877,0,"@SouthwestAir I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago.",2015-02-17 08:47:07 -0800,33.0658414188038,-107.901677265013 5.67725232203391E+017,positive,0.703,,0,Southwest,tonyapoe,0,@SouthwestAir Thank you.,2015-02-17 08:40:17 -0800,41.497519429446,-99.9354630348088 5.67724948375212E+017,negative,1,Flight Booking Problems,1,Southwest,jjenreich,1,"@SouthwestAir too bad I'm getting this memo: ""Your reservation contains modifications that prevent you from changing it online."" #FUSTURATED",2015-02-17 08:39:10 -0800,43.0190121528896,-94.5630369210195 5.67724266045837E+017,negative,1,Customer Service Issue,1,Southwest,GameDaySweetie,0,"@SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS",2015-02-17 08:36:27 -0800,36.2420301183098,-92.5109302418185 5.67723534344933E+017,negative,1,Late Flight,1,Southwest,deantak,0,@SouthwestAir discount for three delays?,2015-02-17 08:33:33 -0800,47.2962724774025,-95.6990211605782 5.67723431513575E+017,negative,1,Customer Service Issue,0.6509,Southwest,faithfabulous,0,@SouthwestAir tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours.,2015-02-17 08:33:08 -0800,38.1712669540255,-103.635479890348 5.67723096186946E+017,positive,1,,,Southwest,spstpierre,0,@SouthwestAir + @twitter = outstanding customer service! Thank you!,2015-02-17 08:31:48 -0800,32.8877171445247,-104.762190133847 5.67722937545814E+017,positive,0.6834,,,Southwest,christooma,0,@SouthwestAir finally!,2015-02-17 08:31:10 -0800,31.9366758667469,-102.542366931959 5.67722844319404E+017,neutral,0.642,,0,Southwest,scottglass70,0,@SouthwestAir trying to get through to cust relations. Is there another # to use?,2015-02-17 08:30:48 -0800,39.2809830654397,-101.192080379756 5.67722689989579E+017,neutral,1,,,Southwest,dontbhave,0,@SouthwestAir Where should I fly by May 3rd? Plz advise.,2015-02-17 08:30:11 -0800,40.7349506419068,-88.5490259434579 5.67722664597287E+017,negative,1,Customer Service Issue,1,Southwest,misskennedys,1,@SouthwestAir has the WORST customer service of any airline I've ever flown.,2015-02-17 08:30:05 -0800,37.5040745399927,-110.757270208857 5.67722330340987E+017,negative,1,Customer Service Issue,1,Southwest,ClaudddiaVS,0,@SouthwestAir I need updates on my flights 464 & 3574. I have been on hold for over 2 hours.,2015-02-17 08:28:45 -0800,49.3472424530853,-98.8314448230302 5.67722294680642E+017,negative,0.6492,Cancelled Flight,0.6492,Southwest,challemann,0,@SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?,2015-02-17 08:28:37 -0800,38.0153838509154,-95.0929999051586 5.67721764285727E+017,neutral,1,,,Southwest,matthewhyah,0,@SouthwestAir Can you link the article where it says the routes and what times the routes are likely to be? Like TUL-DAL 1:00PM - 7 None,2015-02-17 08:26:31 -0800,40.6933353539509,-92.1290331091648 5.67721738155622E+017,neutral,1,,,Southwest,momof43s,0,“@SouthwestAir:Southwest mobile boarding passes now available in iOS Passbook! http://t.co/xmRvR4lGEg http://t.co/wJoc9f14SU”@tori_leggieri,2015-02-17 08:26:24 -0800,37.4092860628157,-96.9758530312377 5.67721299162968E+017,negative,1,Customer Service Issue,0.6674,Southwest,kristaallison28,0,@SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. 😠 #frustrated!,2015-02-17 08:24:40 -0800,45.0640925836028,-100.496937479903 5.67720839408534E+017,positive,1,,,Southwest,RachFee,0,"@SouthwestAir Beautiful, thanks a ton!",2015-02-17 08:22:50 -0800,44.3646861772886,-104.877355615672 5.6772008286095E+017,negative,1,Flight Booking Problems,1,Southwest,portugrad,0,@SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help,2015-02-17 08:19:50 -0800,38.5342018982537,-108.777699569624 5.67719199850496E+017,negative,0.6404,Late Flight,0.6404,Southwest,DaxJeter,0,@SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?,2015-02-17 08:16:19 -0800,45.1543375066497,-94.5459842267275 5.67719031634158E+017,negative,1,Customer Service Issue,0.6438,Southwest,mrs_laurelanne,0,@SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.,2015-02-17 08:15:39 -0800,46.5974129792495,-101.483027813459 5.67718653735731E+017,negative,1,Customer Service Issue,1,Southwest,MyMissus,0,@SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back.,2015-02-17 08:14:09 -0800,36.8476695718005,-99.254157593411 5.67717985092395E+017,neutral,0.9633,,0,Southwest,RachFee,0,@southwestair - kind of early but any idea when dates through the first week of sept will come available?,2015-02-17 08:11:29 -0800,41.138174997348,-100.378281891278 5.6771741536709E+017,negative,1,Late Flight,0.6947,Southwest,PorterHaney,0,@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays,2015-02-17 08:09:14 -0800,33.7747163395591,-98.675943573597 5.67715917983777E+017,negative,1,Customer Service Issue,0.6966,Southwest,sahandmirza,0,@SouthwestAir been on hold for >30 minutes about my Cancelled Flightled flight. Still not talked to anyone and flight is soon. What gives?,2015-02-17 08:03:17 -0800,40.3139958389464,-105.860342210358 5.67715682918228E+017,negative,0.6701,Customer Service Issue,0.6701,Southwest,kukalong,0,@SouthwestAir Hoping you answer the phone today?,2015-02-17 08:02:21 -0800,40.4400222412055,-104.351513777011 5.67713868747903E+017,negative,1,Customer Service Issue,0.6721,Southwest,CBSsoxfan,0,"@SouthwestAir husband on hold 2.5 hrs, got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts!",2015-02-17 07:55:08 -0800,46.1287179666556,-95.6776145128316 5.67713338873119E+017,positive,0.6803,,0,Southwest,DaxJeter,0,@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville?,2015-02-17 07:53:02 -0800,52.0142493456749,-97.2200226133464 5.67704339448209E+017,negative,1,Can't Tell,0.6843,Southwest,Raven_TheGreat,0,@SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH,2015-02-17 07:17:16 -0800,37.7100997889909,-100.071140006107 5.67702414157824E+017,negative,1,Cancelled Flight,0.6526,Southwest,lucasdavidson,0,@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.,2015-02-17 07:09:37 -0800,36.7576638106125,-107.049851216546 5.67692504397804E+017,negative,1,Flight Booking Problems,0.6709,Southwest,kabell87,0,@SouthwestAir this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i,2015-02-17 06:30:14 -0800,35.3124548604198,-104.461841420936 5.67692251954827E+017,negative,1,Flight Attendant Complaints,1,Southwest,MMKuderka,0,@SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it & my 6yo was scared,2015-02-17 06:29:14 -0800,41.3624826836036,-101.931153616016 5.67688411289756E+017,negative,1,Cancelled Flight,0.6466,Southwest,kabell87,0,@SouthwestAir flight was Cancelled Flightled and it won't let me rebook online. Wait time on phone is too long. Please help,2015-02-17 06:13:59 -0800,42.6282536232357,-97.0779307302763 5.6768832527677E+017,neutral,0.6957,,0,Southwest,DubCook,0,"@SouthwestAir Guys, we've got to do something about the inability to check in online for international flight that has... (1/2)",2015-02-17 06:13:38 -0800,35.2668385097995,-92.5615625029545 5.67686758708818E+017,neutral,0.689,,0,Southwest,Tinygami,0,@SouthwestAir Is it a temporary site glitch or are you no longer offering flights from GRR to GEG after Feb? Can't find any online :(,2015-02-17 06:07:25 -0800,43.1179422098493,-103.897534489412 5.6767662685542E+017,negative,1,Customer Service Issue,0.6364,Southwest,WorkingWify,0,@SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone,2015-02-17 05:27:09 -0800,34.6735207305759,-90.1943576345693 5.67663504102941E+017,negative,1,Late Flight,0.6605,Southwest,followkashyap,0,@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.,2015-02-17 04:35:00 -0800,41.1416318421441,-106.703926989335 5.67655489119326E+017,positive,1,,,Southwest,rjp1208,0,@SouthwestAir nice work on the update!,2015-02-17 04:03:09 -0800,44.4851138566414,-102.148193669716 5.67617081336951E+017,negative,1,Customer Service Issue,1,Southwest,mrshossruns,0,@SouthwestAir you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing?,2015-02-17 01:30:32 -0800,43.5948061648075,-98.419280899059 5.67594449874588E+017,negative,1,Customer Service Issue,0.3451,Southwest,VahidESQ,0,"@SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not.",2015-02-17 00:00:36 -0800,42.1274907825712,-99.7236691045028 5.70309345281487E+017,positive,0.6469,,,Delta,jaxbra,0,"@JetBlue Yesterday on my way from EWR to FLL just after take-off. :) #wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j",2015-02-24 11:48:38 -0800,35.0050091879005,-105.713400119779 5.70309308937843E+017,neutral,0.6869,,,Delta,Oneladyyouadore,0,@JetBlue I hope so because I fly very often and would hate to change airlines.,2015-02-24 11:48:29 -0800,39.3156599941511,-98.4889493489861 5.70308513181905E+017,neutral,1,,,Delta,Oneladyyouadore,0,"@JetBlue flight 1041 to Savannah, GA",2015-02-24 11:45:20 -0800,37.3843155837287,-108.590670456988 5.70307820962374E+017,negative,1,Flight Attendant Complaints,0.6522,Delta,Oneladyyouadore,0,"@JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us!",2015-02-24 11:42:34 -0800,38.696841346905,-93.3766461721858 5.70305363859407E+017,negative,1,Bad Flight,1,Delta,Oneladyyouadore,0,@JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area & seat!,2015-02-24 11:32:49 -0800,35.0403913543412,-94.5643980875108 5.70305098557092E+017,neutral,0.6472,,0,Delta,culinarymindz,0,"@JetBlue update on Flight 462 would be appreciated when you have time, thanks",2015-02-24 11:31:45 -0800,44.5458107314624,-103.591172108241 5.70304873620746E+017,neutral,0.6939,,,Delta,kbosspotter,0,@JetBlue check DM please :),2015-02-24 11:30:52 -0800,37.3968627139827,-107.752711167258 5.70303683872887E+017,negative,1,Flight Booking Problems,0.6921,Delta,heyheyman,0,"@JetBlue Hey guys, why did my last flight earn me 0 pts? http://t.co/1syWlmTZek",2015-02-24 11:26:08 -0800,37.2706685461476,-91.4101280628856 5.70299924555956E+017,negative,1,Can't Tell,1,Delta,erinkphares,0,@JetBlue 2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #Waste #JetBlue #jetbluebos #cheap,2015-02-24 11:11:12 -0800,40.4271517655063,-98.3258961493799 5.70297402281894E+017,negative,0.6913,Flight Attendant Complaints,0.3499,Delta,chuck_martin,0,@JetBlue ’s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http://t.co/tjDzaMHPEw,2015-02-24 11:01:10 -0800,41.7371628422528,-100.957261848769 5.70296417094373E+017,negative,1,Flight Booking Problems,0.6631,Delta,Marty_H,0,@JetBlue they booked me for tomorrow. It's $250 higher. My 1st reservation is PGFRYZ. Get me on standby list 4 tonight would help.,2015-02-24 10:57:16 -0800,41.7641376741308,-96.7144251346607 5.70296110633382E+017,neutral,1,,,Delta,johnfmartin67,0,"@JetBlue Submitted, hoping for quick decision, tied to another donation we just received: Proposal- 27th Annual Gala Org- Boundless Readers",2015-02-24 10:56:03 -0800,36.1937431007386,-101.22006233971 5.70295207763317E+017,negative,1,Cancelled Flight,1,Delta,Marty_H,0,@JetBlue but by Cancelled Flighting my flight and pushing me to the next day I'd lose $150 hotel which was why I was trying to get a same-day flight.,2015-02-24 10:52:27 -0800,45.4861213083017,-96.0374854594311 5.7029446047676E+017,positive,0.6994,,,Delta,Sujecuevas19,0,@JetBlue thank you for the information.,2015-02-24 10:49:29 -0800,50.5803539224453,-110.0824233445 5.70293674472559E+017,neutral,0.649,,0,Delta,idk_but_youtube,0,@JetBlue did you know that suicide is the second leading cause of death among teens 10-24,2015-02-24 10:46:22 -0800,34.6816902622162,-107.702047450478 5.70293669628158E+017,neutral,1,,,Delta,Sujecuevas19,0,@JetBlue Ok and in Dominican Republic what numbers?,2015-02-24 10:46:21 -0800,45.6465710125061,-103.17010131816 5.70292360749453E+017,negative,0.6634,Flight Booking Problems,0.6634,Delta,tahlia_simpson,0,@JetBlue ive tried on my phone and laptop :(,2015-02-24 10:41:08 -0800,39.0289441522459,-103.673718179791 5.70292174044201E+017,negative,1,Cancelled Flight,1,Delta,Marty_H,0,@JetBlue Cancelled Flighted my flight. Went with another airline 2 leave 2day. They Cancelled Flighted also. Called JetBlue & got same flight but now $250 more👺,2015-02-24 10:40:24 -0800,35.4675063099079,-97.0143669715402 5.70291934306169E+017,neutral,0.6638,,,Delta,muneca641,0,@JetBlue sale please soon?? I need a tan,2015-02-24 10:39:27 -0800,34.4237923453773,-98.5332251782725 5.70291828349669E+017,neutral,0.6364,,,Delta,theREAL_Tiffany,0,@JetBlue Yeah I have! I'm on it!! Looking for specific dates - I will just keep checking daily for a fare drop,2015-02-24 10:39:02 -0800,33.7095497627754,-92.0511017490356 5.7029181708793E+017,neutral,1,,,Delta,Sujecuevas19,0,"@JetBlue Hello Good afternoon how are you, I need know how much flying for summer from june 13th.",2015-02-24 10:38:59 -0800,35.4228375615997,-108.701756314852 5.70291699731308E+017,negative,1,Flight Booking Problems,0.6833,Delta,tahlia_simpson,0,@JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it.,2015-02-24 10:38:31 -0800,36.9637801312421,-97.5243828730463 5.7029147352832E+017,negative,1,Late Flight,0.6647,Delta,miss_caitb,0,"@JetBlue upset with the lack of communication we've received for our ""on time"" flight 1170 out of MCO",2015-02-24 10:37:37 -0800,36.4825193382581,-95.3703369596332 5.70291066466898E+017,neutral,0.6266,,0,Delta,theREAL_Tiffany,0,@JetBlue Not for the dates or destination I'm headed 😔,2015-02-24 10:36:00 -0800,36.1601777587303,-90.8656889084823 5.70289587794407E+017,negative,1,Customer Service Issue,1,Delta,_carolion,0,"@JetBlue I've spent three hours talking to all different people, most of which couldn't help. I probably won't be using JetBlue again.",2015-02-24 10:30:07 -0800,39.8254578736922,-98.0602231943505 5.70289518194127E+017,positive,1,,,Delta,MmmRubin,0,@JetBlue great.,2015-02-24 10:29:51 -0800,35.3163656234017,-115.590675912534 5.70288803849638E+017,positive,0.6551,,,Delta,Fendog75,0,@JetBlue thanks great recap. I wouldn't have been able to sleep! I was nervous the bad guy was getting away. 😉,2015-02-24 10:27:00 -0800,37.7958130086855,-104.31631093472 5.70287886135919E+017,neutral,1,,,Delta,DaniP0915,0,"@JetBlue flying w/ infant for the 1st time, can I bring a canister of powder formula for a carry on and/or use my plastic formula divider?",2015-02-24 10:23:22 -0800,27.9169513588009,-97.2220021621851 5.70287704728085E+017,positive,1,,,Delta,MmmRubin,0,@JetBlue flight 117. proud to fly Jet Blue!,2015-02-24 10:22:38 -0800,31.1010320478962,-104.124971200863 5.70287622343541E+017,positive,0.6673,,0,Delta,lizgottbrecht,0,"@JetBlue awesome, thanks! on hold now.",2015-02-24 10:22:19 -0800,37.4226193642616,-105.823659482527 5.70287303681294E+017,neutral,0.6522,,,Delta,_carolion,0,"@JetBlue I'm not sure if you can do anything to help me with that, but if you can that'd be great.",2015-02-24 10:21:03 -0800,39.3776415853281,-96.9280919465941 5.70287210219606E+017,negative,1,Customer Service Issue,1,Delta,_carolion,0,@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.,2015-02-24 10:20:40 -0800,41.0001649516262,-99.1634070367637 5.70284988224008E+017,negative,1,Flight Booking Problems,0.6985,Delta,cmcook,0,@JetBlue Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame.,2015-02-24 10:11:51 -0800,39.3774751598643,-102.377731721901 5.70284840752427E+017,negative,1,Flight Booking Problems,0.6651,Delta,lizgottbrecht,0,"@JetBlue can't book a flight because of outdated, forced opt-in ""Verified by Visa"" nonsense. Help a girl out? I just want to get to @sxsw",2015-02-24 10:11:16 -0800,40.7478349578611,-92.1638355307725 5.70280782373229E+017,neutral,0.6526,,0,Delta,Arevans87,0,@JetBlue Stop trying to make #fleek happen! #PointsMe,2015-02-24 09:55:08 -0800,36.6417560251151,-99.4065253247202 5.70280776849347E+017,negative,1,Customer Service Issue,0.663,Delta,YvonneTrimble,0,@JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter,2015-02-24 09:55:07 -0800,36.5875060838235,-105.122551904287 5.70280755085091E+017,positive,0.3474,,0,Delta,AndrewGresenz,0,"@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places...",2015-02-24 09:55:01 -0800,43.6472888618318,-97.0958575352428 5.70280008557548E+017,positive,0.6875,,,Delta,MattHaze,0,@JetBlue I did see that! Working on picking up a trip or two as we type.,2015-02-24 09:52:03 -0800,49.3846612588111,-106.650617699878 5.70279787287093E+017,negative,0.6747,Can't Tell,0.6747,Delta,ch00bee,0,@JetBlue it's poop and barely works,2015-02-24 09:51:11 -0800,42.9142607339934,-95.4868323983004 5.70278619416695E+017,positive,1,,,Delta,leezbtv,0,@JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :),2015-02-24 09:46:32 -0800,34.2407032423852,-103.576475249765 5.70277811795001E+017,negative,1,Bad Flight,0.6842,Delta,ch00bee,0,@JetBlue your wifi is a lie and i hate you,2015-02-24 09:43:20 -0800,43.1628982205036,-97.621252476859 5.70277278627848E+017,negative,0.657,Flight Booking Problems,0.348,Delta,BethRunsDisney,0,@JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :(,2015-02-24 09:41:13 -0800,42.4894999275612,-95.7230524267679 5.70277054635057E+017,negative,1,Can't Tell,1,Delta,leezbtv,0,"@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting ""We are not able to sign you in"" msg.",2015-02-24 09:40:19 -0800,43.3313395112661,-107.162672697292 5.70276843812733E+017,positive,1,,,Delta,Sanr1ck,0,@JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys!,2015-02-24 09:39:29 -0800,36.9075068324742,-99.8211874009056 5.70273378403103E+017,neutral,0.643,,0,Delta,markmacg1,0,@JetBlue flight 462 to Boston delayed due to weather in Tampa?,2015-02-24 09:25:43 -0800,37.6147852051297,-103.435007179066 5.70267929322922E+017,neutral,1,,,Delta,terrybrokebad,0,"More like BaeJet Airways, amirite? “@JetBlue: @terrybrokebad Right back at ya!”",2015-02-24 09:04:04 -0800,32.9751510873174,-96.6258137117043 5.70267544906555E+017,neutral,1,,,Delta,b_econ,0,@JetBlue are @AskAmex Amex Plat holders provided access or a credit in the Airspace Lounge in JKF?,2015-02-24 09:02:32 -0800,44.8999826339483,-101.589560296981 5.70267535515324E+017,neutral,1,,,Delta,peterfransson,0,"@JetBlue many thanks, as always your employees are professional and courteous. Whenever I have the option, you are my go-to airlines.",2015-02-24 09:02:30 -0800,43.2870826654612,-107.308412753632 5.702672157208E+017,neutral,0.6875,,,Delta,JasonBXNY0619,0,@JetBlue Come on and provide service from Destin- Fort Walton Beach Airport,2015-02-24 09:01:13 -0800,40.0490281190521,-95.657258707533 5.70265811623002E+017,negative,1,Customer Service Issue,1,Delta,heyheyman,0,@JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me.,2015-02-24 08:55:39 -0800,33.2658744285688,-103.070621759395 5.70264515285266E+017,neutral,0.6596,,,Delta,terrybrokebad,0,"@CatfoodBeerGlue you'll enjoy this. “@JetBlue: Our fleet's on fleek. http://t.co/2thC9RKURT”",2015-02-24 08:50:30 -0800,35.5111879494327,-101.911605476631 5.70264106059624E+017,neutral,1,,,Delta,tumblehawk,0,@JetBlue yer deals never seem to include NYC-->PDX or NYC-->PGH...wish they did!,2015-02-24 08:48:52 -0800,32.5051500575874,-104.151166743704 5.70252044528959E+017,neutral,1,,,Delta,MyCustoAdvocate,0,@JetBlue Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC we negotiate resolutions for You!,2015-02-24 08:00:56 -0800,51.9277142187822,-91.1763443637168 5.70251671265083E+017,neutral,0.6609,,,Delta,Kristenrx5150,0,@JetBlue thank you! Headed from LBC to OAK !,2015-02-24 07:59:27 -0800,35.2839969321902,-102.578487890966 5.70251142942171E+017,positive,1,,,Delta,Kristenrx5150,0,@JetBlue here you go... Your napkins pretty much say it all! http://t.co/OxY1Jnpjm3,2015-02-24 07:57:21 -0800,39.1588885000808,-98.7185401068492 5.70248591295558E+017,neutral,1,,,Delta,butimvikki,0,“@JetBlue: Our fleet's on fleek. http://t.co/b5ttno68xu” I just 🙈,2015-02-24 07:47:13 -0800,37.390212130025,-103.237256874344 5.70246294582772E+017,positive,1,,,Delta,Ruth_Slobodin,0,"“@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)” you know me too well 💘",2015-02-24 07:38:05 -0800,37.0117822478889,-101.3550270549 5.70246094157947E+017,neutral,0.6454,,,Delta,NENAFL,0,"@JetBlue ""Do what you love and you'll never work a day in your life."" 😊",2015-02-24 07:37:18 -0800,32.0120201722481,-100.731753216431 5.70245603118211E+017,neutral,0.6667,,0,Delta,ArdensMommy,0,"@JetBlue It drops 75 when i take off the other two people, and vice versa. back and forth.",2015-02-24 07:35:21 -0800,48.7816186830854,-95.0472859453638 5.70244951914783E+017,positive,0.6429,,0,Delta,PaulParz,0,"@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place",2015-02-24 07:32:45 -0800,33.5903480763145,-102.392003792545 5.70243767585935E+017,positive,0.6578,,,Delta,gabs_tweets,0,@JetBlue Longing to look into the blue eyes. #firstlove,2015-02-24 07:28:03 -0800,45.0468866621617,-99.1184180533616 5.70242512012452E+017,positive,1,,,Delta,jdlessard13,0,@JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom,2015-02-24 07:23:04 -0800,39.2950258094922,-111.007338299106 5.70240052279648E+017,neutral,1,,,Delta,blckblakelively,0,Sigh... “@JetBlue: Our fleet's on fleek. http://t.co/W5NL0AY9Bl”,2015-02-24 07:13:17 -0800,39.9536603550559,-101.485532025674 5.70239998383039E+017,neutral,0.6765,,,Delta,E_Nice718,0,@JetBlue please start flying to Guyana soon,2015-02-24 07:13:04 -0800,45.5328147615106,-106.268362466918 5.70239297456091E+017,neutral,0.6623,,0,Delta,BlackeyeBandit,0,@JetBlue just leave certain things to the kids.,2015-02-24 07:10:17 -0800,39.3640923737535,-105.192134215972 5.70239272575316E+017,positive,1,,,Delta,nokidhungry,0,"@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH",2015-02-24 07:10:11 -0800,45.8921717092296,-109.334359949708 5.7023895080106E+017,positive,1,,,Delta,lalunkee,0,"@JetBlue Annnndddd, I just booked my flight. That was easy.",2015-02-24 07:08:55 -0800,36.7844289622406,-107.087427340037 5.70238126347715E+017,negative,0.6796,Customer Service Issue,0.6796,Delta,JME23,0,@JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen!,2015-02-24 07:05:38 -0800,25.0932157434724,-101.716941760521 5.70237440616571E+017,neutral,1,,,Delta,_blktray,0,“@JetBlue: Our fleet's on fleek. http://t.co/clu5pdPrHP” :(,2015-02-24 07:02:54 -0800,34.2251525711971,-101.58599506779 5.70237343669608E+017,positive,0.6848,,,Delta,lalunkee,0,@JetBlue Thank you very much!,2015-02-24 07:02:31 -0800,59.6589717226797,-99.8055362682493 5.7023524499927E+017,negative,1,Flight Booking Problems,1,Delta,lalunkee,0,@JetBlue Need your help. I'm moving to DC & I want to book a one way fare on your website. It won't seem to let me. Am I missing something?,2015-02-24 06:54:11 -0800,39.1985644358132,-100.690379783443 5.70233869212856E+017,positive,1,,,Delta,eatgregeat,0,@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:),2015-02-24 06:48:43 -0800,41.4989372390157,-104.863185078868 5.70233306664591E+017,neutral,0.6703,,0,Delta,scojjac,0,"@JetBlue @JetBlueCheeps My friend bought a ticket last night for one of these routes from you, and it cost way more. Can you help?”",2015-02-24 06:46:29 -0800,31.5157734221704,-94.1484276292974 5.70232676491203E+017,neutral,0.6667,,,Delta,eatgregeat,0,@JetBlue I was returning from @FoodNetwork #SOBEWFF so I had limited carry on space in my tummy. Next flight I'll try that snack!,2015-02-24 06:43:59 -0800,35.5526366533966,-102.960298911098 5.70232616755929E+017,positive,0.6768,,,Delta,NBucketTV,0,@JetBlue glad you like it. Feel free to steal it.,2015-02-24 06:43:44 -0800,43.3763687701444,-99.4750934111698 5.70231750959329E+017,positive,0.6803,,0,Delta,eatgregeat,0,@JetBlue your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks.,2015-02-24 06:40:18 -0800,44.4730149539131,-97.751105432136 5.70229813937463E+017,positive,1,,,Delta,nolimitlove,0,@JetBlue thanks to you customers like me stay loyal. From check in to landing.,2015-02-24 06:32:36 -0800,35.6853606919566,-100.765544011133 5.70227706140324E+017,positive,0.7067,,,Delta,NBucketTV,0,@JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http://t.co/JGdu5us8Dz,2015-02-24 06:24:14 -0800,30.1823280628827,-101.252030471791 5.7022719976618E+017,positive,0.6606,,,Delta,texdoh,0,@JetBlue Thx for the quick response .... yep I tried- but it can't find the flight when I Input the Confirmation #,2015-02-24 06:22:13 -0800,42.9091161018559,-111.558850282818 5.70226143045034E+017,positive,0.6667,,,Delta,JohnJJSmith,0,@JetBlue Wish Everyone felt like you,2015-02-24 06:18:01 -0800,45.4731392025245,-102.26903876544 5.70225899964129E+017,positive,1,,,Delta,thedaniburden,0,@JetBlue sounds great! Thank you!! :),2015-02-24 06:17:03 -0800,40.677436112985,-103.756986478545 5.70225396404359E+017,negative,1,Customer Service Issue,0.6524,Delta,tonetone28,0,"@JetBlue 's Once upon a sale that does not include BTV, as usual! #jetbluehatesbtv",2015-02-24 06:15:03 -0800,39.2163893418108,-96.5694070941445 5.70224962184868E+017,negative,1,Customer Service Issue,1,Delta,texdoh,0,"@JetBlue can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly @Delta again, dont do it!",2015-02-24 06:13:19 -0800,37.0595803415114,-108.944200862942 5.70222626712515E+017,positive,1,,,Delta,JohnJJSmith,0,@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at JetBlue,2015-02-24 06:04:03 -0800,31.5327304436393,-108.11666434724 5.70221178658419E+017,positive,1,,,Delta,AStateOfSnark,0,@JetBlue incredible PR team. 👏👏👏👏,2015-02-24 05:58:17 -0800,43.504443169987,-96.68599760699 5.70218339118801E+017,positive,0.6316,,,Delta,MikeSmithMedia,0,@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.,2015-02-24 05:47:00 -0800,39.2454577228952,-93.2998374345143 5.70217760430494E+017,negative,0.7029,Flight Attendant Complaints,0.3619,Delta,MaryCallaRowan,0,"@JetBlue if you can get us on a flight to Vieques all will be good. Right now, not looking promising.",2015-02-24 05:44:42 -0800,45.3589824060424,-96.6913181948641 5.70215386102293E+017,negative,0.667,Lost Luggage,0.3335,Delta,elias_rubin,0,@JetBlue I just DM'd you!,2015-02-24 05:35:16 -0800,36.1486767043087,-99.5696223613331 5.70213762948567E+017,neutral,0.6439,,,Delta,sflcn,1,@JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http://t.co/MBcEhCSZX3 @CaribbeJan @islandexpert http://t.co/2Zm4jkAlZl,2015-02-24 05:28:49 -0800,44.3233252297957,-92.0619322997761 5.70212129313317E+017,neutral,1,,,Delta,elias_rubin,0,@JetBlue I believe that the website said I could receive credit for upcoming flights since I Cancelled Flighted my last one. Is this true?,2015-02-24 05:22:20 -0800,41.41165697083,-102.135684904567 5.70212047692161E+017,neutral,1,,,Delta,elias_rubin,0,@JetBlue A month ago I had a flight booked but then had to Cancelled Flight it... I'm now Flight Booking Problems a separate flight for a different occasion.,2015-02-24 05:22:00 -0800,39.328110292128,-92.5902208706031 5.70211016308597E+017,neutral,1,,,Delta,elias_rubin,0,@JetBlue hi friend! Question for you when you have a moment.,2015-02-24 05:17:54 -0800,34.0044070851824,-103.880576527076 5.70208115205022E+017,positive,0.6811,,,Delta,jannasaurusrex,0,"“@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue” and now I'M feeling like a boss #jetbluefame",2015-02-24 05:06:23 -0800,41.4748905357439,-95.6965635699622 5.7020607782604E+017,positive,0.6633,,,Delta,jannasaurusrex,0,@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks,2015-02-24 04:58:17 -0800,40.2214065396965,-106.426803078492 5.70204309041893E+017,positive,0.7012,,,Delta,SarahEH255,0,@JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! 😏,2015-02-24 04:51:15 -0800,42.3347933704117,-113.01192656681 5.70200546679726E+017,negative,1,Late Flight,1,Delta,Chewie240,0,@JetBlue why was Flight 1856 delayed to Buffalo ? It’s a direct flight and the plane is at the gate.,2015-02-24 04:36:18 -0800,42.1430042283803,-94.0771063434198 5.70199572435186E+017,negative,1,Flight Booking Problems,0.3516,Delta,MaryCallaRowan,0,@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.,2015-02-24 04:32:26 -0800,36.1593270704702,-110.534938266658 5.70198506222195E+017,negative,1,Late Flight,1,Delta,deniseimperial,0,@JetBlue we were supposed to be Vieques by 3pm,2015-02-24 04:28:12 -0800,40.1009104375432,-100.252553902883 5.70198409497289E+017,negative,1,Customer Service Issue,1,Delta,MaryCallaRowan,0,@JetBlue your customer service today was deplorable. There were plenty of ways u could have gotten us on that flight. #badcustomerservice,2015-02-24 04:27:49 -0800,49.8968401471391,-110.530189452269 5.70198289376678E+017,negative,0.6669,Late Flight,0.6669,Delta,deniseimperial,0,"@JetBlue absolutely. The missed connection caused us to miss our ferry to Vieques. Get us to Vieques. Also, flight vouchers. #PRBound",2015-02-24 04:27:20 -0800,34.3009589719513,-105.445980693893 5.7019714689452E+017,neutral,1,,,Delta,geoffkeegan,0,"@JetBlue Hi there, any rough idea of when January 2016 flights will be made available?",2015-02-24 04:22:48 -0800,41.4242560257021,-117.81283190213 5.70195373018505E+017,negative,1,Can't Tell,0.6689,Delta,PilotFresh,0,@JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'(,2015-02-24 04:15:45 -0800,47.2490911691107,-103.840466959216 5.70195036782133E+017,positive,1,,,Delta,brandyanncakes,0,@JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG,2015-02-24 04:14:25 -0800,41.5061436183581,-110.246764144532 5.70193464467571E+017,negative,0.6598,Customer Service Issue,0.6598,Delta,deniseimperial,0,"@JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr",2015-02-24 04:08:10 -0800,36.1904929883385,-98.5551365873609 5.7019245248689E+017,neutral,0.6667,,,Delta,rkflyga,2,@JetBlue now out of A gates and into main terminal @ DCA. @NATCA members keeping watch from ATCT. #avgeek http://t.co/hPsiEaokwh,2015-02-24 04:04:08 -0800,44.8739887331718,-106.415505752409 5.70190438281249E+017,positive,0.678,,,Delta,joahspearman,0,@JetBlue great will do once I land in JFK,2015-02-24 03:56:08 -0800,39.3640548454295,-95.2101715478314 5.70184343857046E+017,negative,1,Customer Service Issue,0.6383,Delta,skenniston,0,@JetBlue service getting worse and worse. Plane can't fly waiting on a 2nd aircraft. So much for planning.,2015-02-24 03:31:55 -0800,33.4075053652784,-99.8019033990858 5.70179466716176E+017,positive,0.6737,,,Delta,kbosspotter,0,@JetBlue haha. TY. Do you know what time that lane opens at Logan?,2015-02-24 03:12:32 -0800,28.1438605223596,-105.221195035956 5.7017471307237E+017,neutral,1,,,Delta,DontenPhoto,0,"@JetBlue Flight 1447 (N351JB) ""JBLU"" arrives at @FlyTPA following flight from Westchester County Airport http://t.co/xX2M2jxQep",2015-02-24 02:53:39 -0800,36.283904677696,-100.57672074566 5.70173181727674E+017,negative,1,Customer Service Issue,0.6872,Delta,kerifischer,0,@JetBlue no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine,2015-02-24 02:47:34 -0800,40.5735090980501,-97.9633463286784 5.70168203470447E+017,neutral,1,,,Delta,peteiuvara,0,"@JetBlue here we go again, 2nd round trip to CA in a week #TrueBlue",2015-02-24 02:27:47 -0800,45.9710012301553,-95.9184841036588 5.70137183442608E+017,positive,0.6554,,,Delta,BonnieBitchh,0,@JetBlue sure is 💙,2015-02-24 00:24:31 -0800,38.6694966882963,-101.48526552304 5.70121321192895E+017,neutral,1,,,Delta,Ledermuller,3,@JetBlue wants Customs at Long Beach Airport for future international flights. By @EricBradleyPT http://t.co/J6Hb4JDvER cc: @BrianSumers,2015-02-23 23:21:29 -0800,35.4900652069186,-98.7710399423914 5.70102708734198E+017,negative,1,Can't Tell,0.6697,Delta,djcheros,0,@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.,2015-02-23 22:07:32 -0800,44.072374363763,-103.853637365584 5.70095219091362E+017,positive,0.6809,,0,Delta,marcmansfield,0,"@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence",2015-02-23 21:37:46 -0800,49.6052351571743,-98.9704779453064 5.70093964059156E+017,neutral,1,,,Delta,BigDdaBasedLord,0,RT @JetBlue: Our fleet's on fleek. http://t.co/WEZUMDimYF,2015-02-23 21:32:47 -0800,40.6872789717528,-96.8344580377389 5.70088573598355E+017,positive,1,,,Delta,don_bangs,0,@JetBlue thanks so much!,2015-02-23 21:11:22 -0800,46.2622879193162,-96.0976866045989 5.70087324949864E+017,negative,1,Can't Tell,1,Delta,marcmansfield,0,@JetBlue my wife sent me a family invite but I never accepted it. She should not be locked into a family account that never got created.,2015-02-23 21:06:24 -0800,36.9373217954528,-97.0146309218733 5.70084883332239E+017,neutral,1,,,Delta,don_bangs,0,@JetBlue Hey guys do you have a tail number assigned yet to flight 1373 for tomorrow?,2015-02-23 20:56:42 -0800,41.0852819037842,-103.702053574171 5.70084632999428E+017,negative,0.6988,Customer Service Issue,0.6988,Delta,marcmansfield,0,@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.,2015-02-23 20:55:42 -0800,39.112394562334,-98.8553358406054 5.70083989601411E+017,neutral,1,,,Delta,KnockoutOC,0,At the airport ready to get this @JetBlue red eye going.... Soooooo sleepy. #NoPlaceLikeHome #eventhoughits2degreesathome,2015-02-23 20:53:09 -0800,45.0093144170543,-100.295708354779 5.70083380265689E+017,negative,0.6721,Can't Tell,0.3361,Delta,marcmansfield,0,@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year??? Help me fix please.,2015-02-23 20:50:44 -0800,44.7406906828504,-101.85214478227 5.70079918782095E+017,negative,0.6858,Flight Attendant Complaints,0.3703,Delta,williamzitser,0,@JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.,2015-02-23 20:36:58 -0800,37.0327687088687,-104.946090342594 5.70077234570011E+017,negative,1,Flight Attendant Complaints,0.6718,Delta,williamzitser,0,@JetBlue we have. Twice. They said they can't dim those lights. But they did on our first flight.,2015-02-23 20:26:18 -0800,51.1269765341753,-96.0304092248968 5.70076673162543E+017,neutral,0.6608,,,Delta,mOnKofficial,0,“@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid”haa man,2015-02-23 20:24:05 -0800,42.9060096186259,-105.387532428152 5.70076595647427E+017,neutral,1,,,Delta,sunflwer1975,0,@JetBlue its domestic I just wanted more of an idea so I don't get surprised.,2015-02-23 20:23:46 -0800,48.8521679380215,-103.942922840792 5.70075711433609E+017,positive,1,,,Delta,MarkGuerra3,0,@JetBlue That makes two of us! Lol #Blushing,2015-02-23 20:20:15 -0800,37.1390768355726,-94.9972799098649 5.70073705507725E+017,neutral,1,,,Delta,sunflwer1975,0,@JetBlue would a storage container like this green one be acceptable to check in with luggage? 18Gal totes http://t.co/mJtK2SFuhG,2015-02-23 20:12:17 -0800,43.9269210617781,-90.1823502962744 5.70073661241057E+017,positive,0.6618,,,Delta,MarkGuerra3,0,@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!,2015-02-23 20:12:06 -0800,40.7840138199855,-102.821653406811 5.70073592848716E+017,negative,0.6757,Can't Tell,0.3515,Delta,empiricalco,0,@JetBlue JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @JetBlueCheeps,2015-02-23 20:11:50 -0800,36.5099917624946,-98.6169869074235 5.70070740566991E+017,positive,1,,,Delta,emooreme,0,@JetBlue #1680 Super smooth flight and landing. Nicely done.,2015-02-23 20:00:30 -0800,38.3607373867364,-107.755775073247 5.70068045500195E+017,neutral,0.6372,,0,Delta,djcheros,0,@JetBlue try harder. Take a winners attitude to your work.,2015-02-23 19:49:48 -0800,39.1673832743294,-101.551777510554 5.70066859330019E+017,negative,0.657,Can't Tell,0.657,Delta,djcheros,0,@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.,2015-02-23 19:45:05 -0800,41.362173385776,-104.345332918753 5.70066554848743E+017,negative,1,Late Flight,1,Delta,djcheros,0,@JetBlue we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2/3,2015-02-23 19:43:52 -0800,51.1098344643123,-101.623023112683 5.70066245195829E+017,negative,1,Late Flight,1,Delta,djcheros,0,@JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3,2015-02-23 19:42:38 -0800,38.5263199955577,-103.79373314236 5.7006617500835E+017,neutral,1,,,Delta,thereal_edwin,0,“@JetBlue: Our fleet's on fleek. http://t.co/Vxn2J36M7V” this happened,2015-02-23 19:42:22 -0800,42.7379650491331,-104.299410500781 5.70066166930145E+017,negative,1,Damaged Luggage,0.3587,Delta,DarthVada_R2D2,0,@JetBlue - Definitely no note from whoever stole from me.,2015-02-23 19:42:20 -0800,44.5024845240535,-100.222882264922 5.70065109961323E+017,negative,1,Customer Service Issue,0.6662,Delta,DarthVada_R2D2,0,@JetBlue but the 4 hour policy- when I called and they said I didn't report it soon enough. What would have changed if I had noticed sooner?,2015-02-23 19:38:08 -0800,42.0463170695402,-99.1130101706938 5.70063322449617E+017,negative,0.6196,Can't Tell,0.3152,Delta,DarthVada_R2D2,0,@JetBlue - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner?,2015-02-23 19:31:01 -0800,50.7885051591724,-101.53943291979 5.70061375592137E+017,negative,1,Lost Luggage,0.6666,Delta,DarthVada_R2D2,0,@JetBlue - I did that as soon as I realized. Will they try to figure out who is stealing from people's bags? Security cameras? Anything?,2015-02-23 19:23:17 -0800,34.4229299393163,-104.837685461902 5.70060184908911E+017,negative,1,Lost Luggage,1,Delta,DarthVada_R2D2,0,"@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)",2015-02-23 19:18:33 -0800,35.0113844350087,-101.467903584339 5.70059496300548E+017,negative,1,Can't Tell,0.66,Delta,williampseymour,1,@JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople,2015-02-23 19:15:49 -0800,44.6547457803452,-97.4510664829475 5.70059462976918E+017,negative,0.6521,Lost Luggage,0.6521,Delta,djcheros,0,@JetBlue DONT LOSE MY LUGGAGE!!!,2015-02-23 19:15:41 -0800,43.9205962232181,-103.671383922394 5.70059116066017E+017,negative,0.699,Flight Booking Problems,0.3611,Delta,djcheros,0,@jetblue you just directed me to your mobile website. Where is the direct link? GET IT TOGETHER!,2015-02-23 19:14:19 -0800,40.2888788395993,-91.6731042250468 5.70058565974675E+017,negative,1,Can't Tell,1,Delta,djcheros,0,@JetBlue if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!!,2015-02-23 19:12:07 -0800,47.9481768041313,-104.295630526316 5.70058262743101E+017,negative,1,Customer Service Issue,1,Delta,williampseymour,0,@JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe??,2015-02-23 19:10:55 -0800,42.83756306879,-104.566096638298 5.70056726793359E+017,negative,1,Late Flight,1,Delta,djcheros,0,@JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem?,2015-02-23 19:04:49 -0800,31.8640862400521,-100.551735503987 5.70051731033236E+017,neutral,1,,,Delta,JoeDavis913,0,Stop this madness RT @JetBlue: Our fleet's on fleek. http://t.co/7x9uSbj2FV,2015-02-23 18:44:58 -0800,34.9208723344209,-106.96251831902 5.70050603851711E+017,neutral,0.6857,,,Delta,kbosspotter,0,@JetBlue I can't find a good photo of it... You got one? #goodnight,2015-02-23 18:40:29 -0800,35.5976434084892,-98.265029455348 5.70049623697461E+017,positive,1,,,Delta,jennielin,0,"@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!",2015-02-23 18:36:35 -0800,37.7108629121853,-102.521205493246 5.70049018820043E+017,positive,1,,,Delta,kbosspotter,0,"@JetBlue I like "" Follow @JetBlue """,2015-02-23 18:34:11 -0800,37.531975189783,-100.434227314158 5.70048915518534E+017,neutral,0.6514,,,Delta,kbosspotter,0,@JetBlue or she ;),2015-02-23 18:33:47 -0800,38.0107585754859,-91.8935457475749 5.70048890466111E+017,negative,1,Late Flight,1,Delta,MariaZarkadas,0,@JetBlue @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane,2015-02-23 18:33:41 -0800,39.2824752101271,-96.1398990003689 5.70048804550005E+017,negative,1,Bad Flight,0.6304,Delta,DatingRev,0,"@JetBlue what maintenance? The flight landed from Jamaica, has to go through security then get to term 3 then cleaned then board",2015-02-23 18:33:20 -0800,40.5622928406972,-107.048391658556 5.70047938401071E+017,negative,1,Customer Service Issue,0.6809,Delta,kbosspotter,0,@JetBlue that's not a answer!,2015-02-23 18:29:54 -0800,44.2710367600118,-105.69701236765 5.70047651875594E+017,neutral,1,,,Delta,kbosspotter,0,@JetBlue if i ask ask the pilot will he tell me the name of our aiecraft,2015-02-23 18:28:45 -0800,41.8724116879023,-102.647035617189 5.70047059878937E+017,neutral,0.6705,,,Delta,kbosspotter,0,@JetBlue AIRPORT CODE TEST GO. SLC. BOS MCO,2015-02-23 18:26:24 -0800,37.2468853895715,-90.8428671315944 5.70045153295012E+017,neutral,1,,,Delta,ms_janedough,0,“@JetBlue: Our fleet's on fleek. http://t.co/BBM6PAbORt” <<Now THAT is fuckin funny. 😂,2015-02-23 18:18:50 -0800,48.2441453867351,-108.16201853567 5.70044715321569E+017,neutral,1,,,Delta,DeputyBrans,0,@JetBlue Do you have any flights with lie flat seating from STL to PDX on or around the date of March 5?,2015-02-23 18:17:05 -0800,38.8739025539745,-102.469673012757 5.70043468321419E+017,neutral,1,,,Delta,LongBeachPost,1,@JetBlue formally requests @LBAirport and @LongBeachCity to establish customs facilities for international flights http://t.co/jByVMsOd29,2015-02-23 18:12:08 -0800,42.3588939631708,-105.522263914769 5.70042533679657E+017,negative,0.3523,Can't Tell,0.3523,Delta,borywrites,0,See what you started now @nytimes RT @JetBlue: Our fleet's on fleek. http://t.co/atd2Sm8HF4,2015-02-23 18:08:25 -0800,43.1996163540366,-105.621814739058 5.7004233957564E+017,negative,0.3548,Flight Booking Problems,0.3548,Delta,sharkb8t,0,".@JetBlue Navigating through 2 rebooks due to flu & ice to visit my Mother. Your CS reps have been so very helpful, patient and friendly.",2015-02-23 18:07:39 -0800,50.0058327466918,-98.5791716510334 5.70040888321319E+017,neutral,1,,,Delta,CougSID,0,@JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays/Cancelled Flightlations?,2015-02-23 18:01:53 -0800,40.4707646707949,-100.754770672083 5.70039630973829E+017,negative,0.6617,Late Flight,0.6617,Delta,DatingRev,0,@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time.,2015-02-23 17:56:53 -0800,36.0603955839466,-103.965071592746 5.70038962561135E+017,negative,1,Late Flight,0.348,Delta,carolinerkenny,0,@JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy,2015-02-23 17:54:14 -0800,46.8973793524572,-87.9909675952085 5.70037998773019E+017,negative,1,Cancelled Flight,1,Delta,carolinerkenny,0,"@JetBlue not ok to Cancelled Flight flight 1274 tmrw for ""weather"" & to rebook 4 flight the next day when there is flight tmrw night. no compensation?",2015-02-23 17:50:24 -0800,40.3049626044979,-99.205165786316 5.70035525761012E+017,negative,1,Late Flight,1,Delta,DatingRev,0,@JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow,2015-02-23 17:40:34 -0800,37.2291849688821,-93.5893832399079 5.70032796472779E+017,neutral,1,,,Delta,therichardkirby,0,Welp. “@JetBlue: Our fleet's on fleek. http://t.co/kwUEk1uKbC”,2015-02-23 17:29:44 -0800,36.7368213252704,-98.357661619559 5.70030390309552E+017,neutral,1,,,Delta,fromtheleftseat,0,@JetBlue plan to repair its brand http://t.co/ui9M8YpzH2 via @WSJ,2015-02-23 17:20:10 -0800,43.2386703945702,-97.7891689083668 5.70027259999822E+017,neutral,0.6423,,,Delta,RogerSaintange,0,@JetBlue ok is I hope thy the Bahamas next,2015-02-23 17:07:44 -0800,36.967473085436,-103.872482674567 5.7002518600054E+017,neutral,0.6714,,,Delta,twice_sifted,0,“@JetBlue: Our fleet's on fleek. http://t.co/7XMaV13G2W” http://t.co/Ela7TNtcIR,2015-02-23 16:59:29 -0800,46.9102726033135,-101.643068196241 5.70023530466841E+017,positive,0.657,,0,Delta,junglejimboston,0,"@JetBlue Not trying to make you look bad, on your website it says: ""Due to weather in the Charleston, NC"" Its actually in SC, not NC",2015-02-23 16:52:54 -0800,39.1856021426314,-103.230538861111 5.70021779521086E+017,neutral,1,,,Delta,RobertPiacente,0,"@JetBlue can your people working this contact me, I have a project in the works.",2015-02-23 16:45:57 -0800,34.8249286053146,-96.1240489971746 5.70021223482192E+017,neutral,1,,,Delta,babasnooker,0,"@JetBlue When chging flight, isit possible to pay the fare difference in dollars when the ticket was bought completely via point redemption?",2015-02-23 16:43:44 -0800,42.780091431795,-95.7886020705887 5.70020255793353E+017,negative,0.6803,Late Flight,0.6803,Delta,RobertPiacente,0,"@JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?",2015-02-23 16:39:54 -0800,40.2684376038529,-89.0456314235906 5.70018254271463E+017,negative,1,Can't Tell,0.6932,Delta,4TONEMENT,0,"@JetBlue Am I the only one who had to look that up? I must be getting old... #damn",2015-02-23 16:31:56 -0800,39.1393344426304,-102.56845111509 5.70016890996724E+017,neutral,0.6946,,0,Delta,MCoveteur,0,Oh yeah? RT @JetBlue: Our fleet's on fleek. http://t.co/FTv2NWWQF1”,2015-02-23 16:26:31 -0800,46.5558016780396,-98.341192465666 5.70016801192456E+017,neutral,1,,,Delta,RogerSaintange,0,@JetBlue when are you guys flying it froward in the Bahamas.,2015-02-23 16:26:10 -0800,36.9894122537086,-104.202121397414 5.7001631261071E+017,neutral,0.7087,,,Delta,2emmyz,0,“@JetBlue: Our fleet's on fleek. http://t.co/M2wSg2olgo” -_-,2015-02-23 16:24:13 -0800,33.253148257256,-96.0913097418781 5.70012934287569E+017,positive,1,,,Delta,bostongarden,0,"@JetBlue Btw, thanks for responding quickly!!",2015-02-23 16:10:48 -0800,36.9673413763492,-97.6004941351901 5.70012849067721E+017,neutral,1,,,Delta,bostongarden,0,"@JetBlue No, it's weird!! I picked other cities just to test, those worked...not the one I want. Works on phone though, so I'll use that.",2015-02-23 16:10:28 -0800,36.4839343520126,-101.821602978302 5.70012000648081E+017,negative,1,Cancelled Flight,1,Delta,PaleoMezzo,0,@JetBlue flight for tomorrow morning Cancelled Flighted & can't seem to rebook me. They can't even get me a seat. No clear answer on why Cancelled Flighted.,2015-02-23 16:07:05 -0800,39.4212364156101,-102.585465665514 5.70011803389788E+017,neutral,0.6356,,,Delta,jenniferbunni,0,"Listen, im not gonna deny this but... RT @JetBlue: Our fleet's on fleek. http://t.co/eNXV64RkbU",2015-02-23 16:06:18 -0800,44.7609752932366,-98.9694226654276 5.70011200613806E+017,neutral,1,,,Delta,mmhmmgirl,0,👉🚪RT @JetBlue: Our fleet's on fleek. http://t.co/dSDEbodmEL,2015-02-23 16:03:55 -0800,34.2018667170501,-93.1051667628976 5.70010882069152E+017,positive,1,,,Delta,sicula,0,@JetBlue you found my camera! Thank you! You rock!,2015-02-23 16:02:39 -0800,39.7534618180746,-102.380142388746 5.70009951474754E+017,neutral,1,,,Delta,Lets86it,0,"“@JetBlue: Our fleet's on fleek. http://t.co/g97HAbyeP5” SMH",2015-02-23 15:58:57 -0800,38.6397693102308,-100.196413851008 5.70009886198796E+017,neutral,1,,,Delta,MaxNoChain,0,how sway how “@JetBlue: Our fleet's on fleek. http://t.co/tQc96tKcI9”,2015-02-23 15:58:41 -0800,40.9609206809325,-90.0097362710319 5.70009292885123E+017,neutral,1,,,Delta,hellotweety_,0,um wut “@JetBlue: Our fleet's on fleek. http://t.co/M4UWcPxtXJ”,2015-02-23 15:56:20 -0800,44.6251619293917,-104.145531308846 5.7000800577486E+017,neutral,0.6479,,0,Delta,LethalHuxtable,0,Alright... Someone has to stop this! RT @JetBlue: Our fleet's on fleek. http://t.co/lchVJoliDg,2015-02-23 15:51:13 -0800,36.8924747466768,-96.7669306476212 5.70007995813274E+017,positive,0.6783,,,Delta,DiscoLemonadeST,0,Stop. Please. RT @JetBlue: Our fleet's on fleek. http://t.co/EUl6sDURbU,2015-02-23 15:51:11 -0800,40.4989094355556,-103.229204360705 5.700076853678E+017,neutral,1,,,Delta,sassylangosta,0,@JetBlue SHUT THE DOOR ON YOUR WAY OUT. 🙅,2015-02-23 15:49:57 -0800,40.023198624286,-92.2590362222165 5.70006917927576E+017,negative,0.7104,Flight Booking Problems,0.3595,Delta,babasnooker,0,@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.,2015-02-23 15:46:54 -0800,38.3722363453709,-101.134975806588 5.70002674747367E+017,positive,1,,,Delta,DatingRev,0,@JetBlue Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening.,2015-02-23 15:30:02 -0800,41.6075460459981,-98.8450342729613 5.70002509906838E+017,neutral,1,,,Delta,redbaronfilms,0,@JetBlue Our non-profit ARC would love tickets as we rely on airlines for extractions in saving abducted children and returning them Home!,2015-02-23 15:29:23 -0800,28.7290894049044,-105.784045961871 5.7000182535886E+017,negative,1,Late Flight,1,Delta,DatingRev,0,"@JetBlue Gotcha... but ""lessening the delay"" ... that part's not happening, right?",2015-02-23 15:26:39 -0800,36.4830737337561,-103.147857272818 5.70001706676843E+017,negative,0.6751,Can't Tell,0.6751,Delta,rabonour,0,"Social agencies, this is why we can't have nice things. @JetBlue: Our fleet's on fleek. http://t.co/QRxz0bGbtq",2015-02-23 15:26:11 -0800,42.474454403897,-99.2335740404995 5.70001601072652E+017,neutral,1,,,Delta,NewsTalkFm989,0,@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/Gbd5R1OlSI,2015-02-23 15:25:46 -0800,44.2546061779186,-99.420775648555 5.70001601055883E+017,neutral,0.6333,,,Delta,AritheGenius,0,@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/vO3eQsEPqH,2015-02-23 15:25:46 -0800,43.0198785584969,-97.3247630676015 5.70001601051669E+017,neutral,1,,,Delta,TheMax981,0,@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/P6eef1zWzc,2015-02-23 15:25:46 -0800,35.6516393939696,-96.837636467499 5.70001191796679E+017,positive,0.6714,,,Delta,DatingRev,0,"@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?",2015-02-23 15:24:08 -0800,40.8661279671668,-97.1320913204696 5.70000250225754E+017,neutral,1,,,Delta,gabrielabarkho,0,smh RT @JetBlue: Our fleet's on fleek. http://t.co/IRiXaIfJJX,2015-02-23 15:20:24 -0800,42.3151344848379,-108.03524319985 5.70000249910997E+017,neutral,0.6639,,,Delta,eragonbooklover,0,@JetBlue @BucketObolts Same,2015-02-23 15:20:24 -0800,27.8854359585786,-93.8026555315846 5.69998019694866E+017,negative,0.3598,Can't Tell,0.3598,Delta,KvnLawrence11,0,“@JetBlue: Our fleet's on fleek. http://t.co/7iM9rHIvyR” Plz stop,2015-02-23 15:11:32 -0800,47.6934765719935,-108.919823780049 5.69996914546094E+017,neutral,1,,,Delta,DarrelTranscode,0,“@JetBlue: Our fleet's on fleek. http://t.co/TnKIXXrxHB” 😂😂,2015-02-23 15:07:09 -0800,46.6318408586279,-99.3477439801926 5.69996141753803E+017,neutral,1,,,Delta,BritishAirNews,0,"@JetBlue CEO's challenge: appease passengers, Wall Street - The Columbian http://t.co/pG96ys9aSW",2015-02-23 15:04:04 -0800,36.6118130740721,-99.0255623088951 5.6999467815578E+017,neutral,0.6701,,0,Delta,MALTSCHLITZMANN,0,@JetBlue @weepysweetmonty i heard youre planning on letting people fly in the overhead compartments. why would you do that?,2015-02-23 14:58:15 -0800,43.1601661462743,-91.524267953272 5.69994012670734E+017,negative,0.6771,Can't Tell,0.6771,Delta,DCBein,0,@JetBlue @MrJustyn I heard companies were studying popular lingo for advertising but this is just depressing and embarrassing.,2015-02-23 14:55:37 -0800,34.7965584155593,-100.299583314643 5.69993670482645E+017,negative,0.6954,Can't Tell,0.6954,Delta,ernest_borg9,0,STOP @JetBlue,2015-02-23 14:54:15 -0800,43.0385123180942,-97.4163425678639 5.6999275364973E+017,negative,1,Late Flight,1,Delta,DatingRev,0,@jetblue any idea what caused the delay on flight 1316 FLL > Jax ?,2015-02-23 14:50:37 -0800,45.4194590681032,-101.20968079936 5.69991184120193E+017,positive,1,,,Delta,brittanylevine,0,"@JetBlue Worked now, ty",2015-02-23 14:44:22 -0800,33.9739211612767,-102.941060666054 5.69990330227007E+017,neutral,0.6633,,,Delta,ModernDayGatsby,0,"@JetBlue Im just saying change can be amazing, like Miami. 😉",2015-02-23 14:40:59 -0800,54.9215917789486,-101.19139222338 5.69989971156861E+017,negative,0.65,Flight Booking Problems,0.3609,Delta,brittanylevine,0,@JetBlue App still saying I can't DM you...,2015-02-23 14:39:33 -0800,26.6121024902109,-105.625285161649 5.69989575793181E+017,neutral,0.6616,,0,Delta,mikeEfresh_,1,😳 LOLOLOLOLOL “@JetBlue: Our fleet's on fleek. http://t.co/YXSwFq9tGP”,2015-02-23 14:37:59 -0800,47.4365482006427,-97.6789298527451 5.69987608912142E+017,negative,1,Late Flight,1,Delta,djcheros,0,@JetBlue once again my flight is delayed. I hope I dont miss my connecting. Please don't fuck me... I have a girlfriend -_-,2015-02-23 14:30:10 -0800,38.357637004577,-95.394877984377 5.69987325347955E+017,neutral,1,,,Delta,MrDarqCloud,0,@JetBlue lmfao.,2015-02-23 14:29:02 -0800,41.8739373230313,-99.1069742362549 5.69985299448795E+017,neutral,1,,,Delta,ModernDayGatsby,0,@JetBlue what's good with a Miami terminal?,2015-02-23 14:20:59 -0800,41.1913597123169,-105.796756864031 5.69984773365612E+017,neutral,1,,,Delta,dnvnbirch26,0,“@JetBlue: Our fleet's on fleek. http://t.co/mpi4yuo9jR” Oh word!!!!??????,2015-02-23 14:18:54 -0800,49.1618363934815,-107.236512049844 5.69984653920211E+017,neutral,0.681,,,Delta,ericathib,0,@JetBlue everyone is overreacting. Keep up your swag!,2015-02-23 14:18:25 -0800,41.6092009094189,-103.41419585159 5.69984229393637E+017,neutral,1,,,Delta,marteeeny12,0,“@JetBlue: Our fleet's on fleek. http://t.co/5KshTUe6Q0” 😂,2015-02-23 14:16:44 -0800,42.06832267306,-92.9899922000671 5.69983750798516E+017,neutral,1,,,Delta,paradeinpink,0,"@JetBlue my mom always said to never settle. If your chips ain't blue, you just won't do.",2015-02-23 14:14:50 -0800,46.3229029420144,-92.240521254852 5.69983421549834E+017,positive,1,,,Delta,lucianosr83,0,"@JetBlue I would prefer a similar picture but full of E190 tails, but great shot!",2015-02-23 14:13:32 -0800,36.2983154198956,-99.3473011918408 5.69983338880115E+017,positive,1,,,Delta,paradeinpink,0,So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.,2015-02-23 14:13:12 -0800,30.5106456038899,-93.946718950501 5.69979057028227E+017,positive,0.6804,,0,Delta,Redray18,0,“@JetBlue: Our fleet's on fleek. http://t.co/g12sn5qsqZ”- no... Yall better than this,2015-02-23 13:56:11 -0800,40.0728250726675,-105.544008039372 5.69978798906716E+017,neutral,1,,,Delta,carlos2316,6,“@JetBlue: Our fleet's on fleek. http://t.co/LSYbgLF59j” let's keep it professional,2015-02-23 13:55:10 -0800,36.9403316206727,-102.600369936033 5.69978537953903E+017,positive,1,,,Delta,sixfortheroad,0,"@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!",2015-02-23 13:54:07 -0800,42.310636545723,-94.4038442269554 5.69977974176379E+017,neutral,1,,,Delta,todayfeelsgood,0,"OMGee!!! @JetBlue #OnFleek Why @JetBlue Why?!? 😭😁😆😵 How many people even know what that means, lol?",2015-02-23 13:51:53 -0800,42.2090306595622,-95.2070519379256 5.69977517945127E+017,neutral,0.6909,,,Delta,BritishAirNews,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/fW3cy8HGdJ,2015-02-23 13:50:04 -0800,30.598486015731,-95.4002624553817 5.69977008077148E+017,negative,0.3707,Customer Service Issue,0.3707,Delta,BKWIL,0,@JetBlue received a voucher but if you want to improve relations be up front with passengers.,2015-02-23 13:48:03 -0800,44.1315407051422,-106.651609796542 5.69973084398101E+017,neutral,1,,,Delta,Invxsxble_Bxlly,0,“@JetBlue: Our fleet's on fleek. http://t.co/aJM3BhJVaa” #foh,2015-02-23 13:32:27 -0800,40.6054142768784,-99.4171979660587 5.69968565513626E+017,positive,1,,,Delta,Juliacsk,0,@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!,2015-02-23 13:14:30 -0800,45.5142034606446,-96.0755465936038 5.6996819722444E+017,neutral,0.6598,,0,Delta,BKWIL,0,@JetBlue two rows,2015-02-23 13:13:02 -0800,31.3756485369088,-105.062823725763 5.69968117037707E+017,neutral,1,,,Delta,makzaynugget,0,“@JetBlue: Our fleet's on fleek. http://t.co/tEjrN09tfw” NOOOOOOOOOOOOOOOOOO,2015-02-23 13:12:43 -0800,43.4664214702127,-100.436181222519 5.69968023592944E+017,neutral,1,,,Delta,DavidAlfieWard,0,"@JetBlue hi guys, do you have a general enquires email address please? Thanks David.",2015-02-23 13:12:20 -0800,48.1511761889746,-95.3771964807702 5.69967910417867E+017,positive,0.6973,,,Delta,DoubleBox,0,@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http://t.co/rKorHvR9z1 #contentmarketing,2015-02-23 13:11:53 -0800,41.7534458151015,-91.6452402047016 5.69967834203189E+017,negative,1,Late Flight,1,Delta,BKWIL,0,@JetBlue three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie,2015-02-23 13:11:35 -0800,30.3932251045154,-100.291281835759 5.69967159549534E+017,negative,1,Can't Tell,1,Delta,TB12FAN,0,@jetblue I hate you for this 😒 https://t.co/g4WwR6VBRQ,2015-02-23 13:08:54 -0800,40.0927139876072,-99.5841824770423 5.69966440381596E+017,neutral,0.6675,,0,Delta,blaaksuedepumps,0,HA! “@JetBlue: Our fleet's on fleek. http://t.co/zQuTUS7epW”,2015-02-23 13:06:03 -0800,51.1336306121622,-94.8918431590066 5.69966215621247E+017,negative,1,Bad Flight,0.6429,Delta,BKWIL,0,@JetBlue you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag,2015-02-23 13:05:09 -0800,30.0434151997321,-98.1939156075966 5.69965774498095E+017,neutral,1,,,Delta,geeseNquackers,0,@JetBlue hi I flew with your airline once in Australia and saw zero kangaroos. Had this been rectified,2015-02-23 13:03:24 -0800,44.3515940751275,-96.768079036016 5.69964286954619E+017,neutral,1,,,Delta,TylerNarducci_,0,No they didn't -.- “@JetBlue: Our fleet's on fleek. http://t.co/58B7swRpmq”,2015-02-23 12:57:30 -0800,39.2550709854893,-96.1657479822596 5.69963701987451E+017,neutral,0.6915,,0,Delta,jerome_marie,0,😂😂😂 “@JetBlue: Our fleet's on fleek. http://t.co/BBaONx9txD”,2015-02-23 12:55:10 -0800,42.9229806391105,-104.010796126512 5.69963064495366E+017,neutral,1,,,Delta,heyheyman,0,@JetBlue How do I know if my flight was deemed a dark flight?,2015-02-23 12:52:38 -0800,35.554693802874,-96.8778793136493 5.6996260567192E+017,neutral,1,,,Delta,iGoAtNecks,0,Bruh “@JetBlue: Our fleet's on fleek. http://t.co/W9BQiw0aou”,2015-02-23 12:50:49 -0800,45.6818110909528,-104.633065421672 5.69962417876132E+017,neutral,1,,,Delta,BritishAirNews,0,"@JetBlue CEO battles to appease passengers, investors - Toledo Blade http://t.co/R4xJXQRX1z",2015-02-23 12:50:04 -0800,36.0404810268553,-100.817398451464 5.69962078791979E+017,neutral,0.6739,,0,Delta,heyheyman,0,@JetBlue How can I check that? I do not believe I was given a credit for that automatically. :/,2015-02-23 12:48:43 -0800,36.6146653018705,-96.6556444717229 5.69961886046761E+017,neutral,0.6479,,,Delta,TorriNichelle,0,“@JetBlue: Our fleet's on fleek. http://t.co/HovuAIsG16” WTF 😂😂😂😂,2015-02-23 12:47:57 -0800,39.8688064556726,-104.566843367627 5.69961785509478E+017,neutral,1,,,Delta,soulfullypoetic,0,"Lol, k. “@JetBlue: Our fleet's on fleek. http://t.co/IUX94Rgc83”",2015-02-23 12:47:33 -0800,52.6500172140608,-101.413044221402 5.6996151144088E+017,neutral,1,,,Delta,Kameo_12,0,“@JetBlue: Our fleet's on fleek. http://t.co/XX5QSCjlL1” @BrandsSayingBae #Freberg15,2015-02-23 12:46:28 -0800,46.3583742932849,-106.25147083662 5.69961185107431E+017,negative,0.6912,Late Flight,0.3456,Delta,fash_geek,0,"Noooo don't do it, please don't do it 😩RT @JetBlue: Our fleet's on fleek. http://t.co/lsxJI0oUvR”",2015-02-23 12:45:10 -0800,32.089627416278,-105.243156532682 5.69961170389619E+017,neutral,0.3488,,0,Delta,Alovepoet,0,“@JetBlue: Our fleet's on fleek. http://t.co/pr3OeBC2N2” lol wut?,2015-02-23 12:45:07 -0800,39.5304017625128,-96.5299762252397 5.69960833884803E+017,neutral,0.6771,,0,Delta,NaijaMane,0,............. RT @JetBlue: Our fleet's on fleek. http://t.co/X7iLzqdwe2,2015-02-23 12:43:46 -0800,38.2618737972228,-104.963436288066 5.69960635376767E+017,neutral,0.7065,,,Delta,10Eshaa,0,“@JetBlue: Our fleet's on fleek. http://t.co/4LlWi5oxvO” lmfaooooo hook me up with a flight!,2015-02-23 12:42:59 -0800,39.6424513994914,-98.6815107985342 5.69960497312768E+017,neutral,0.6744,,,Delta,Bergyonce,0,“@JetBlue: Our fleet's on fleek. http://t.co/FVYzjLDTON” 🚶🚶🚶🚶,2015-02-23 12:42:26 -0800,45.2907329614221,-83.7933730382549 5.69960350876979E+017,neutral,0.6471,,0,Delta,jennijelsing,0,@JetBlue Indeed. It was not 😉.,2015-02-23 12:41:51 -0800,37.5719884402046,-105.345525635733 5.69960010249335E+017,negative,1,Bad Flight,0.6809,Delta,heyheyman,0,@JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member.,2015-02-23 12:40:30 -0800,39.4209235922653,-104.767756487757 5.6995973724611E+017,negative,1,Customer Service Issue,0.636,Delta,krystlemark,0,@JetBlue Not helping since there's a bunch of us trying to get off at the same time.,2015-02-23 12:39:25 -0800,36.1950922392612,-96.6351745209075 5.69959406927946E+017,neutral,1,,,Delta,kevingrout,0,@JetBlue Need to get my 3-yr-old to Nassau (from SEA) to meet her great-granny she was named after - who just turned 103. #FlyingitForward,2015-02-23 12:38:06 -0800,37.9450493107847,-105.648484714949 5.69959283934278E+017,neutral,0.7158,,,Delta,heyheyman,0,@JetBlue Just got the time to reply and share my thoughts in greater detail via web form.,2015-02-23 12:37:37 -0800,40.8800225334599,-105.363093971557 5.69959200891253E+017,neutral,0.6429,,,Delta,DillonJaden,2,YASSSSS. Da Fuccc- RT @JetBlue: Our fleet's on fleek. http://t.co/oAJ5mnuchA,2015-02-23 12:37:17 -0800,35.1899662588676,-101.977817833695 5.69959122331836E+017,positive,1,,,Delta,nickj1399,0,@JetBlue you guys operate a world class company and for that I thank you,2015-02-23 12:36:58 -0800,43.5699536585286,-106.934935544156 5.69958895700959E+017,neutral,0.7084,,0,Delta,ChristianJPerez,0,“@JetBlue: Our fleet's on fleek. http://t.co/we7Pf5Ll1Y” lol!!!!!,2015-02-23 12:36:04 -0800,46.4214395849575,-106.08243474662 5.69958873819279E+017,neutral,0.6748,,,Delta,Frenchie_dlaz,0,Oh wow. #sm “@JetBlue: Our fleet's on fleek. http://t.co/l0i8fnz3KU”,2015-02-23 12:35:59 -0800,42.7551581087281,-102.506299178451 5.69958588837286E+017,neutral,1,,,Delta,UAKShine,0,#Real RT @JetBlue: Our fleet's on fleek. http://t.co/ERzht75kqZ,2015-02-23 12:34:51 -0800,38.9296099813268,-108.299558348056 5.69958349514486E+017,negative,1,Late Flight,0.6923,Delta,krystlemark,0,@JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh.,2015-02-23 12:33:54 -0800,37.0375127937514,-96.0474185353675 5.69958127258497E+017,negative,0.6989,Can't Tell,0.3763,Delta,nnimrodd,0,"Sorry for unfollowing, @JetBlue",2015-02-23 12:33:01 -0800,37.9580668886661,-107.558292447859 5.69957235033399E+017,negative,1,Late Flight,0.3597,Delta,krystlemark,0,@JetBlue We just landed in Vegas but not allowed to leave the plane just yet. Thanks for making me miss my flight at 1 pm. #fustrated,2015-02-23 12:29:28 -0800,45.8994097655684,-93.5838274357342 5.69957094788624E+017,positive,1,,,Delta,Ptesher5,0,"@JetBlue loved the service from the staff at Newark today. Good service goes along way. I appreciate your preciation Nj ✈️Tampa 🔵🔵🔵",2015-02-23 12:28:55 -0800,41.6161734992929,-92.8784537703786 5.69956617988346E+017,neutral,1,,,Delta,AsthmaticNympho,3,Why lord why“@JetBlue: Our fleet's on fleek. http://t.co/nlzS1Ehnee”,2015-02-23 12:27:01 -0800,42.2787948917268,-108.370775728286 5.69954824265077E+017,neutral,1,,,Delta,OhGreat_Aldana,0,"“@JetBlue: Our fleet's on fleek. http://t.co/pa7dCjXlzL” C'mon fam😭😭 just. No. Ok?",2015-02-23 12:19:54 -0800,43.7838085753375,-110.227351776573 5.69954556001567E+017,neutral,0.6842,,,Delta,dslreyes,0,@JetBlue lord...,2015-02-23 12:18:50 -0800,32.7425568610357,-102.006568977152 5.69954393216455E+017,neutral,1,,,Delta,FeelinFahad,0,You don't have to do this “@JetBlue: Our fleet's on fleek. http://t.co/iZfofgjzUi”,2015-02-23 12:18:11 -0800,37.0829414764249,-99.7833929878804 5.69953847797531E+017,neutral,0.7029,,0,Delta,EmilyTetreault,0,@JetBlue when can we start Flight Booking Problems flights for November?,2015-02-23 12:16:01 -0800,44.4997645191368,-97.6281604907986 5.69953507874374E+017,neutral,0.6632,,,Delta,princesslynessa,0,“@JetBlue: Our fleet's on fleek. http://t.co/cRFrwpc1Sx”😂😂😂,2015-02-23 12:14:40 -0800,38.2181047179326,-101.612399027031 5.69953259479278E+017,positive,0.3421,,0,Delta,woodywhitehurst,0,Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http://t.co/qqlzk2jkzR,2015-02-23 12:13:40 -0800,34.7761920199271,-95.0305589274261 5.69953001751732E+017,neutral,0.6247,,0,Delta,iheartileshia,2,NO“@JetBlue: Our fleet's on fleek. http://t.co/UgFCKErmrW”,2015-02-23 12:12:39 -0800,43.9925055658635,-95.648354139338 5.69952664445809E+017,neutral,0.6838,,0,Delta,Paul_Bautista,0,“@JetBlue: Our fleet's on fleek. http://t.co/RLWBJ80mA5” r u serious,2015-02-23 12:11:19 -0800,29.9255055182212,-96.8873606202176 5.69952605721338E+017,neutral,0.6447,,,Delta,NerdyWonka,1,Why we can't have nice things. RT @JetBlue: Our fleet's on fleek. http://t.co/HP9RPPCvHx,2015-02-23 12:11:05 -0800,33.9273985658662,-112.987408726156 5.69952340612149E+017,neutral,1,,,Delta,brittneythebee,0,😂😂 RT @JetBlue: Our fleet's on fleek. http://t.co/rinzYSK6kI,2015-02-23 12:10:01 -0800,39.0398081435836,-92.168515475962 5.69952252087177E+017,neutral,0.6837,,0,Delta,WINEcoloredKISS,0,“@JetBlue: Our fleet's on fleek. http://t.co/1incNCaV4n” - wow,2015-02-23 12:09:40 -0800,40.1063464972616,-95.535828756745 5.69951324508447E+017,positive,0.6454,,,Delta,MizzCandy09,0,@JetBlue lolol @s_myc88,2015-02-23 12:05:59 -0800,41.696906970667,-97.3793188556615 5.69951211471962E+017,positive,0.654,,,Delta,PeterSGreenberg,4,@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF,2015-02-23 12:05:32 -0800,35.4876361601701,-108.414980041149 5.6995091355462E+017,negative,0.6541,Can't Tell,0.3367,Delta,AbeFroman,18,"Just in case you needed confirmation that ""on fleek"" is dead & gone. RT @JetBlue: Our fleet's on fleek. http://t.co/G4O6yX7TMJ",2015-02-23 12:04:21 -0800,43.5483888549772,-97.8867250382613 5.69950766389183E+017,neutral,0.6709,,,Delta,YoungChipotle,0,but why RT @JetBlue: Our fleet's on fleek. http://t.co/W0HOAewhwS,2015-02-23 12:03:46 -0800,38.7538624673651,-104.039422613427 5.69950567663051E+017,negative,0.6442,Can't Tell,0.345,Delta,Baldeebynature,0,@JetBlue *fights air*,2015-02-23 12:02:59 -0800,39.0696771164762,-98.8685411922856 5.69950348908982E+017,neutral,0.3636,,0,Delta,chamonille,0,“@JetBlue: Our fleet's on fleek. http://t.co/Q16Xvwg0L6” .... I have to refrain what I want to say,2015-02-23 12:02:07 -0800,41.9090282750657,-103.900520876096 5.69949718832398E+017,neutral,1,,,Delta,BLMC88,0,“@JetBlue: Our fleet's on fleek. http://t.co/dxn58rxDkS”@jameskraw see.,2015-02-23 11:59:36 -0800,32.0956912102743,-106.465529040658 5.69949588527776E+017,neutral,1,,,Delta,NinjaNik,6,STAHHPPP!!! RT @JetBlue: Our fleet's on fleek. http://t.co/VHFJGneOZO,2015-02-23 11:59:05 -0800,39.8258243132372,-93.7148615688516 5.69949297220981E+017,negative,0.6561,Can't Tell,0.333,Delta,BreezyAintEZ,0,No JetBlue… Just… no “@JetBlue: Our fleet's on fleek. http://t.co/mB3IPGs8zQ”,2015-02-23 11:57:56 -0800,42.2166005333025,-106.978962484774 5.69949217843605E+017,negative,0.6582,Can't Tell,0.6582,Delta,swingkennedy,0,"Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http://t.co/sKEbqKtxvX",2015-02-23 11:57:37 -0800,45.7388287353967,-88.5289618110897 5.699489288646E+017,neutral,0.6926,,0,Delta,akaTrig,0,Too Late Flight. RT “@JetBlue: Our fleet's on fleek. http://t.co/nJ5Ga1gds5”,2015-02-23 11:56:28 -0800,31.4095380731715,-96.8283886960415 5.69948808320315E+017,neutral,0.6869,,0,Delta,BenDiesAtTheEnd,1,Who did this?!?!“@JetBlue: Our fleet's on fleek. http://t.co/kHZrCCyp2A”,2015-02-23 11:55:59 -0800,34.3450054824474,-97.265195349057 5.69948710370718E+017,negative,0.6503,Can't Tell,0.6503,Delta,GRIFFthePIFF,0,This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp,2015-02-23 11:55:36 -0800,38.7742534431653,-93.6098566600257 5.69948686228296E+017,positive,0.6556,,,Delta,kbosspotter,0,@JetBlue true. Maybe. Wish I had expedited security haha,2015-02-23 11:55:30 -0800,31.0379072072736,-97.6319390413831 5.69948353003446E+017,neutral,0.6404,,,Delta,kileyywill,0,@JetBlue i hate the internet lol,2015-02-23 11:54:11 -0800,35.3003389543583,-98.6193864860049 5.69948345583563E+017,positive,0.6436,,,Delta,DjRookieBear,0,Why “@JetBlue: Our fleet's on fleek. http://t.co/a7NvbJ8ipx”,2015-02-23 11:54:09 -0800,32.7918453778983,-102.166893582152 5.6994822527848E+017,negative,0.6455,Can't Tell,0.6455,Delta,imavip,0,"C'mon, this is worse than JetBae. RT @JetBlue Our fleet's on fleek. https://t.co/yZXfe7au22",2015-02-23 11:53:40 -0800,39.5440722460856,-102.013344816278 5.69948212607394E+017,neutral,1,,,Delta,DarrenMcsadden,0,Welllllll.... RT @JetBlue: Our fleet's on fleek. http://t.co/dHHomG2kiX,2015-02-23 11:53:37 -0800,38.0362166882678,-106.233564053134 5.69948131397411E+017,neutral,0.6827,,,Delta,_LadyCEO_,0,“@JetBlue: Our fleet's on fleek. http://t.co/gHJBp5Gg67” why,2015-02-23 11:53:18 -0800,38.0345412135709,-100.725503128407 5.69947823426441E+017,neutral,1,,,Delta,JohnnyAime,0,Peak #Caucasity RT @JetBlue Our fleet's on fleek. http://t.co/cSNRPVY9b9,2015-02-23 11:52:04 -0800,44.6359923996039,-102.582864029313 5.69947699471974E+017,negative,1,Can't Tell,1,Delta,BuayMeetsWorld,0,I hate you all. RT @JetBlue: Our fleet's on fleek. http://t.co/uTdfqF5WPA,2015-02-23 11:51:35 -0800,37.8528290600193,-94.5892361737141 5.69947618413031E+017,positive,0.383,,0,Delta,CantBeJohn,0,Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN,2015-02-23 11:51:16 -0800,41.066948173766,-95.7654542372573 5.69947518655722E+017,negative,0.6535,Can't Tell,0.6535,Delta,VisualQue,0,Sir. RT @JetBlue: Our fleet's on fleek. http://t.co/F5IXyw8XyB,2015-02-23 11:50:52 -0800,36.1449926482674,-100.403069204775 5.69947514633191E+017,negative,0.6887,Cancelled Flight,0.3757,Delta,Austin_C_Lewis,0,STOP THIS “@JetBlue: Our fleet's on fleek. http://t.co/Ac6zwmuOOn”,2015-02-23 11:50:51 -0800,47.1060620930793,-100.815789451066 5.69947476830102E+017,neutral,1,,,Delta,Milkman__Dead,0,JetBlue reading the NYTimes. “@JetBlue: Our fleet's on fleek. http://t.co/lvIrTDtqly”,2015-02-23 11:50:42 -0800,40.610456224581,-107.539111197323 5.69947389383066E+017,negative,0.7021,Customer Service Issue,0.3723,Delta,patricklundy,1,"Stop the madness ""@JetBlue: Our fleet's on fleek. http://t.co/Q5a7jtkI5K”",2015-02-23 11:50:21 -0800,39.2259221899847,-99.6262495577006 5.69947367203451E+017,neutral,1,,,Delta,yungmetropcs,0,@JetBlue why bro,2015-02-23 11:50:16 -0800,39.2875860152282,-95.5657727058937 5.69947357787386E+017,neutral,0.6703,,,Delta,MrYoungScholar,0,“@JetBlue: Our fleet's on fleek. http://t.co/uKM4e99Dz0” lmaoooo 😂😂😂😂,2015-02-23 11:50:13 -0800,39.3564360761407,-105.561113805026 5.69947356428419E+017,neutral,0.6501,,0,Delta,TaocHoddock,0,.@JetBlue Delete this tweet.,2015-02-23 11:50:13 -0800,45.9668675003779,-103.719542304675 5.69947332135019E+017,neutral,1,,,Delta,mdattaro,0,“@JetBlue: Our fleet's on fleek. http://t.co/y5qE9HcQzT” why.,2015-02-23 11:50:07 -0800,36.2470648090063,-94.4640122669448 5.6994733124164E+017,neutral,0.6939,,,Delta,kbosspotter,0,@JetBlue well duh. My grandfather just got hired as a TSA agent and currently at PWM!,2015-02-23 11:50:07 -0800,43.9612553299091,-104.573174282206 5.6994715133943E+017,positive,0.667,,,Delta,iii_am_mee,0,Lmfaooo “@JetBlue: Our fleet's on fleek. http://t.co/1G9RnmYUQe”,2015-02-23 11:49:24 -0800,26.6809699215073,-99.2994627703518 5.69946477356818E+017,neutral,1,,,Delta,kbosspotter,0,@JetBlue also. My party { me and my sister and mom} are on three separate reservations. Will TSA lets us go through together or alone.,2015-02-23 11:46:43 -0800,38.979398862545,-94.3114222445077 5.69946372901708E+017,negative,1,Can't Tell,1,Delta,maatkare67,0,@JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation.,2015-02-23 11:46:19 -0800,39.0037509797073,-102.235916231414 5.69946008840491E+017,neutral,1,,,Delta,kbosspotter,0,@JetBlue is there also a way I can get a printed one for my records? I keep them whenever I fly ;),2015-02-23 11:44:52 -0800,39.2702522753829,-106.546397904345 5.69945451564278E+017,neutral,0.6754,,,Delta,kbosspotter,0,@JetBlue window exits give it away.,2015-02-23 11:42:39 -0800,38.0427444510805,-111.548198446111 5.69945380198203E+017,neutral,1,,,Delta,kbosspotter,0,@JetBlue when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?,2015-02-23 11:42:22 -0800,26.2792758330007,-103.029878059785 5.69944919894327E+017,neutral,1,,,Delta,kbosspotter,0,@JetBlue .. { it's all a320's right?},2015-02-23 11:40:32 -0800,52.0037639332329,-100.283453488543 5.69943785905332E+017,neutral,0.631,,0,Delta,Pay_Olaa,0,Who Okay'd this?!?! RT @JetBlue Our fleet's on fleek. http://t.co/knUVuOVhub,2015-02-23 11:36:02 -0800,34.4827324945193,-100.028759301695 5.6994270349407E+017,positive,0.3499,,0,Delta,SeanUppercut,0,"""LOL you guys are so on it"" - me, had this been 4 months ago...“@JetBlue: Our fleet's on fleek. http://t.co/LYcARlTFHl”",2015-02-23 11:31:44 -0800,42.1826467359758,-96.456351119763 5.69942253365535E+017,positive,1,,,Delta,kelving525,0,"@JetBlue wow, keeping up with the times...",2015-02-23 11:29:56 -0800,40.2313404462948,-103.574410038032 5.69941529902641E+017,neutral,0.6837,,0,Delta,HalcyonFatou,0,..... Can you not? “@JetBlue: Our fleet's on fleek. http://t.co/udPq0flIQo”,2015-02-23 11:27:04 -0800,43.9189823704108,-107.09005931949 5.69941344053019E+017,negative,1,Customer Service Issue,0.6645,Delta,JeremyVCruz,0,@JetBlue You respond to complaints about cultural appropriation with more of it!? You're now below Spirit Airlines on my fly list.,2015-02-23 11:26:20 -0800,35.6339664722769,-89.9847137032827 5.69941314713727E+017,neutral,0.6525,,,Delta,Youdownwith_LNV,0,😩😩😩 “@JetBlue: Our fleet's on fleek. http://t.co/46am1BSi2G”,2015-02-23 11:26:13 -0800,43.6996911077269,-98.7184610745193 5.69940998035345E+017,negative,0.6754,Customer Service Issue,0.3509,Delta,krystlemark,0,@JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!,2015-02-23 11:24:57 -0800,36.367724146702,-99.9850803974761 5.6994070242517E+017,neutral,0.6617,,0,Delta,ohhnamrata,0,No. RT @JetBlue Our fleet's on fleek.,2015-02-23 11:23:47 -0800,40.0084255120392,-106.777554169458 5.69940579221504E+017,neutral,1,,,Delta,SupaDR3,0,Really ? 😑“@JetBlue: Our fleet's on fleek. http://t.co/V5QWkYXSW6”,2015-02-23 11:23:17 -0800,39.783554856729,-109.696755972404 5.69940226984043E+017,neutral,0.6546,,0,Delta,TheFootPrince,0,@JetBlue tell the truth - this is a pic of your social media community managers isn't it? http://t.co/e2AXlqzWvh,2015-02-23 11:21:53 -0800,48.4110173226683,-101.795211148421 5.69939966584852E+017,negative,1,Can't Tell,0.6702,Delta,ChuckDLC,0,@JetBlue @martysg Spoke to Corp. Customer Support already. Shame. Probably a reasonable and cheaper resolution to be had. Regards,2015-02-23 11:20:51 -0800,34.7469173612694,-99.9324640842369 5.6993993219156E+017,neutral,0.3505,,0,Delta,LonSoCal,0,@JetBlue lol the fleet on fleek... i see yall ballin... new jets on deck..,2015-02-23 11:20:43 -0800,40.0441381834031,-97.2964304077435 5.69939924964631E+017,neutral,1,,,Delta,SuziCharmichael,0,“@JetBlue: Our fleet's on fleek. http://t.co/jm4GeyXbY5”LOL,2015-02-23 11:20:41 -0800,33.7190008465649,-104.356329670079 5.69939614175248E+017,negative,1,Late Flight,0.6709,Delta,Blacknificence,0,We didn't need this. RT @JetBlue: Our fleet's on fleek. http://t.co/cpZB285o71,2015-02-23 11:19:27 -0800,44.861662826897,-109.159335772204 5.69939611650167E+017,positive,1,,,Delta,bostongarden,0,I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! 💙,2015-02-23 11:19:27 -0800,39.7780706881141,-104.943081956674 5.69939532096926E+017,neutral,1,,,Delta,SkeezeeWonder,0,BLOCK ME BIKE RT @JetBlue: Our fleet's on fleek. http://t.co/2z3hGqPRSG,2015-02-23 11:19:08 -0800,40.9426252959093,-96.0242711762354 5.69939494465462E+017,negative,1,Late Flight,1,Delta,TheRealOx,0,@JetBlue any info on why flight 704 from SJU to JFK is already delayed 2 1/2 hours?,2015-02-23 11:18:59 -0800,42.4831567558971,-104.139169061244 5.69939458965033E+017,neutral,0.6709,,0,Delta,JsLife23,0,"@JetBlue Awww man...but I need to buy this ticket today and be home the 1st of March Where do I go for this...or can you assist me ?",2015-02-23 11:18:50 -0800,44.8643703950615,-99.1538116937694 5.69939281084584E+017,negative,0.3598,Can't Tell,0.3598,Delta,khanman96,0,“@JetBlue: Our fleet's on fleek. http://t.co/vw2v8GVnGq” 😐😑,2015-02-23 11:18:08 -0800,39.9834336229849,-101.95184374565 5.69939265154617E+017,neutral,1,,,Delta,RascoePattie,0,@JetBlue which type plane is flt 1065 from bos to rsw?,2015-02-23 11:18:04 -0800,39.5736881541215,-100.626299150498 5.69939057247023E+017,neutral,0.6667,,0,Delta,Russ_FTW,1,😕 RT @JetBlue: Our fleet's on fleek. http://t.co/4KH92mKoTZ,2015-02-23 11:17:14 -0800,37.2609065909238,-91.7105379922737 5.69938880495026E+017,positive,0.7124,,,Delta,JsLife23,0,@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too 👀👀,2015-02-23 11:16:32 -0800,41.8169300938923,-105.414970612401 5.6993884815693E+017,neutral,1,,,Delta,findyaedges,0,You know what ... RT “@JetBlue: Our fleet's on fleek. http://t.co/WJYAs2D94n”,2015-02-23 11:16:25 -0800,40.9589671598864,-101.312514097796 5.69938845111849E+017,neutral,0.6495,,0,Delta,twiterston,0,Please explain …….. “@JetBlue: Our fleet's on fleek. http://t.co/vOsIzh17sl”,2015-02-23 11:16:24 -0800,37.6031346550771,-102.789408421527 5.69938796986434E+017,negative,1,Can't Tell,0.6908,Delta,RissaMaeLynn,0,@JetBlue I'm sick of y'all.,2015-02-23 11:16:12 -0800,33.918989583666,-94.1387656195451 5.69938767860994E+017,neutral,0.6591,,0,Delta,miss_smiley10,0,"😒 ""@JetBlue: Our fleet's on fleek. http://t.co/K66SRFnw77”",2015-02-23 11:16:05 -0800,32.5336414776544,-97.563105144406 5.69938559836299E+017,neutral,1,,,Delta,RBS2,0,“@JetBlue: Our fleet's on fleek. http://t.co/XASPqDsqhE”,2015-02-23 11:15:16 -0800,39.5996257832727,-105.059376327269 5.69938470824575E+017,positive,1,,,Delta,DivineMinded,0,“@JetBlue: Our fleet's on fleek. http://t.co/3kVkd8yRxa” + lol wow,2015-02-23 11:14:55 -0800,34.9253416020024,-96.2133883661984 5.69938450633388E+017,neutral,1,,,Delta,mcmahon0074,0,@JetBlue with 3 kids and 11 days 340 + doesn't work and it's months in advance,2015-02-23 11:14:50 -0800,38.0517497516575,-100.484241896428 5.6993830369432E+017,neutral,0.6907,,,Delta,MelechT,4,*On the brink of bankruptcy. “@JetBlue: Our fleet's on fleek. http://t.co/01ldxn3QqQ”,2015-02-23 11:14:15 -0800,41.3363112687307,-94.2923258023317 5.69938090510455E+017,neutral,0.6637,,0,Delta,JsLife23,0,"@JetBlue ....you haven't got me just yet Can a 1 way LAX-NYC cost me under 190?",2015-02-23 11:13:24 -0800,34.4099540819753,-101.302302245073 5.69937905872822E+017,neutral,1,,,Delta,Six8theGreat,0,X__x RT @JetBlue: Our fleet's on fleek. http://t.co/xxppZo88j1,2015-02-23 11:12:40 -0800,38.2732349723943,-107.685140231653 5.69937891788505E+017,neutral,0.3556,,0,Delta,JsLife23,0,"@JetBlue Or... ....how about a 1way LAX-NYC(area) under 190?! Is this possible ?",2015-02-23 11:12:36 -0800,54.7444537428325,-104.745034468631 5.6993786210945E+017,neutral,1,,,Delta,Mz_Undrst00d,0,“@JetBlue: Our fleet's on fleek. http://t.co/CXTTxV2lMP” 😒,2015-02-23 11:12:29 -0800,29.9800780061329,-97.977218563426 5.6993776777551E+017,neutral,1,,,Delta,_averyjordan,1,“@JetBlue: Our fleet's on fleek. http://t.co/ar0VayLmFc” Really Jet Blue? Lmao,2015-02-23 11:12:07 -0800,44.0748366971656,-104.035962252854 5.69937722804212E+017,positive,1,,,Delta,miaerolinea,1,Lovely! RT @JetBlue: Our fleet’s on fleek. http://t.co/Hi6Fl1AX9E,2015-02-23 11:11:56 -0800,39.6538414557325,-90.3395055811194 5.69937664964743E+017,neutral,1,,,Delta,thewhitneyyoung,0,@JetBlue Sent.,2015-02-23 11:11:42 -0800,39.9422617412791,-106.097837767495 5.69937408013177E+017,negative,1,Can't Tell,0.6802,Delta,kenyaaroy,0,“@JetBlue: Our fleet's on fleek. http://t.co/5xGnyHGAFz” this is what I hate,2015-02-23 11:10:41 -0800,43.988473165732,-100.211258449709 5.69937260994564E+017,neutral,1,,,Delta,mcmahon0074,0,@JetBlue looking to for low rates bos to Vegas in Late Flight June for 3 kids and myself for a sporting event. Any deals or breaks,2015-02-23 11:10:06 -0800,41.3257966763029,-95.7692475169354 5.69937017150292E+017,neutral,0.6646,,,Delta,JsLife23,0,"@JetBlue Tell me more 😳... Because I need a 1 way to NYC, and I might choose you",2015-02-23 11:09:08 -0800,37.5158820435356,-101.654714554659 5.69936900804506E+017,neutral,1,,,Delta,holadamilola,0,RT “@JetBlue: Our fleet's on fleek. http://t.co/FRAqDPKyga” @hellobrittNEY_,2015-02-23 11:08:40 -0800,41.1270570057603,-104.680265392481 5.69936658876862E+017,negative,0.7118,Can't Tell,0.7118,Delta,Deveous,0,RT @JetBlue: Our fleet's on fleek. http://t.co/NfjAuW16vZ<--....😕,2015-02-23 11:07:43 -0800,47.3697027685788,-105.281038960125 5.69936613016351E+017,neutral,1,,,Delta,AngBeTweetin,0,STAHP!! 😂😂😭😭😭😭 RT @JetBlue Our fleet's on fleek. http://t.co/BM2unRaOnI,2015-02-23 11:07:32 -0800,32.5251843344331,-107.41128335466 5.69936426902688E+017,neutral,0.6596,,,Delta,esrce_,0,“@JetBlue: Our fleet's on fleek. http://t.co/t2qBGAMfpc” this happened,2015-02-23 11:06:47 -0800,35.2683799356692,-97.932396787416 5.69936252977451E+017,neutral,1,,,Delta,JsLife23,0,@JetBlue but Virgin has wifi 👀,2015-02-23 11:06:06 -0800,34.5807506727567,-103.562548410026 5.69935956880421E+017,negative,0.6657,Can't Tell,0.6657,Delta,LetMicahDown,0,Jet BOOOO 🍅🍅🍅🍅 RT @JetBlue: Our fleet's on fleek. http://t.co/0WbJAWx7xD,2015-02-23 11:04:55 -0800,36.8500584881193,-96.7272995729028 5.69935951868207E+017,neutral,1,,,Delta,uKnowMySteez,1,😐 “@JetBlue: Our fleet's on fleek. http://t.co/QavvlAXLkl”,2015-02-23 11:04:54 -0800,37.4311014075017,-99.9465832952951 5.69935918225711E+017,negative,1,Can't Tell,1,Delta,thewayoftheid,3,No no no bad airline bad! *bops you with newspaper* “@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid”,2015-02-23 11:04:46 -0800,43.1310407653401,-108.029470330385 5.69935592651412E+017,neutral,0.6588,,0,Delta,No_Cut_Card,15,X____x RT @JetBlue: Our fleet's on fleek. http://t.co/Y39YzDpBvU,2015-02-23 11:03:28 -0800,42.156614315523,-103.305781167975 5.69934977963573E+017,positive,0.6697,,,Delta,SmokeeRobinson,1,"Yall tried it. ""@JetBlue: Our fleet's on fleek. http://t.co/62GoDFaKNB”",2015-02-23 11:01:02 -0800,40.9973350485113,-102.529556099283 5.69934594268471E+017,neutral,1,,,Delta,apieceofkake,0,“@JetBlue: Our fleet's on fleek. http://t.co/MB0hVfqB1t”-see what ihop started 😑,2015-02-23 10:59:30 -0800,39.2320865970074,-103.642533477786 5.69934048346251E+017,neutral,0.6669,,0,Delta,BoneyRoneyy,0,“@JetBlue: Our fleet's on fleek. http://t.co/RkwugmanM9” lmao you know a white person said this,2015-02-23 10:57:20 -0800,38.0835171873877,-108.714178207022 5.69932678688055E+017,negative,0.694,Can't Tell,0.694,Delta,TheBuie,22,can you not? RT @JetBlue Our fleet's on fleek. http://t.co/413GiAL0yl,2015-02-23 10:51:54 -0800,44.1691751863809,-99.8908336150601 5.69931753768382E+017,negative,0.6552,Customer Service Issue,0.6552,Delta,Chonwe3,1,Why @JetBlue let someone from black Twitter in their multimedia department?,2015-02-23 10:48:13 -0800,38.4105046949998,-103.255782388235 5.69931469990154E+017,neutral,0.6338,,,Delta,BizTravelerNA,0,❤️❤️❤️“@JetBlue: Our fleet's on fleek. http://t.co/UHUmAskLdv”,2015-02-23 10:47:05 -0800,34.741538699436,-98.5036311370007 5.699305226774E+017,neutral,0.6532,,,Delta,A_Geechi,0,RT @JetBlue: Our fleet's on fleek. http://t.co/826Pkiq5HI,2015-02-23 10:43:20 -0800,41.5461112726239,-103.129668025752 5.69930252606165E+017,negative,1,Can't Tell,1,Delta,liz_kantor,0,delete your account @JetBlue,2015-02-23 10:42:15 -0800,35.6915720391857,-104.365660012766 5.69929677571166E+017,negative,0.6505,Can't Tell,0.6505,Delta,JohnRHealey,0,Do less please @JetBlue,2015-02-23 10:39:58 -0800,35.7255623338844,-102.674822221682 5.69929507945234E+017,positive,1,,,Delta,laurenmichele26,0,@JetBlue my family and I are excited to see you too😊😊,2015-02-23 10:39:18 -0800,45.8810412344755,-107.016044509549 5.69929414491779E+017,negative,0.3435,Can't Tell,0.3435,Delta,NellyyMichelle,0,:( RT @JetBlue: Our fleet's on fleek. http://t.co/ncguZDgDaQ,2015-02-23 10:38:55 -0800,29.0765810360092,-103.649424151426 5.69929075894194E+017,negative,1,Can't Tell,1,Delta,Kid2Fresh,0,“@JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFW” smh yall expect me to trust a childish airline with my life? #Nah,2015-02-23 10:37:35 -0800,34.7807065948801,-99.1549368617167 5.69928989231354E+017,positive,1,,,Delta,kimmeabreak24,0,"@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets",2015-02-23 10:37:14 -0800,41.6570196400235,-96.6084481662342 5.69928060587233E+017,neutral,0.647,,0,Delta,tbechtx,0,“@JetBlue: Our fleet's on fleek. http://t.co/Hez4jk4ZsK” ~huh?,2015-02-23 10:33:33 -0800,32.4202612247875,-99.1005010023897 5.69927906241212E+017,negative,0.6667,Can't Tell,0.3444,Delta,jakeholla,0,“@JetBlue: Our fleet's on fleek. http://t.co/tLGoihqkvS” 😐 make it stop.,2015-02-23 10:32:56 -0800,47.2552469986146,-107.281010458517 5.69927856232534E+017,neutral,0.6824,,,Delta,ICVRUS,0,LMAO Y'ALL “@JetBlue: Our fleet's on fleek. http://t.co/LQjT2jvOYS”,2015-02-23 10:32:44 -0800,45.6831028479444,-92.3077571882378 5.69927792781087E+017,positive,1,,,Delta,laurenmichele26,0,@JetBlue sounds good!!!💙💙💙💙,2015-02-23 10:32:29 -0800,40.4553788303228,-97.1244096458872 5.69927506112815E+017,neutral,0.6813,,,Delta,apostraphi,0,"@JetBlue @courteroy LOLZ. ""On Fleek""",2015-02-23 10:31:20 -0800,40.1907709134381,-105.539456622276 5.69927476463452E+017,neutral,0.6722,,0,Delta,UptownKaY_120,0,@jetblue who's running your tweeter using the word fleek?,2015-02-23 10:31:13 -0800,38.4529222233243,-104.563885505568 5.69927299908444E+017,negative,1,Can't Tell,1,Delta,rynblck,0,.@JetBlue this is enough for me to stop flying JetBlue.,2015-02-23 10:30:31 -0800,45.7100473010486,-97.9112210728744 5.69927288751587E+017,negative,1,Can't Tell,1,Delta,TatianaKing,31,STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http://t.co/Fd2TNYcTrB,2015-02-23 10:30:29 -0800,40.8273864437128,-100.159765892849 5.69927127350407E+017,positive,0.6598,,,Delta,Jonmicol,1,“@JetBlue: Our fleet's on fleek. http://t.co/JMnkJ6Bmc2” Jet Blizzue in the hizouse.,2015-02-23 10:29:50 -0800,39.7845152817658,-94.6690635434289 5.69927035524682E+017,negative,0.6559,Can't Tell,0.6559,Delta,DeadstockNYC,7,"“@JetBlue: Our fleet's on fleek. http://t.co/Lv9HwQDK9A” Can't fly you anymore, we had a good run ✌️",2015-02-23 10:29:28 -0800,43.5985565984395,-111.15674319055 5.69926945535861E+017,positive,1,,,Delta,getmeontop,0,"@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)",2015-02-23 10:29:07 -0800,44.9468204576001,-103.597167618974 5.69926909515035E+017,neutral,0.6686,,,Delta,MenkTheDon,1,Okay. RT @JetBlue: Our fleet's on fleek. http://t.co/6H5uEZH4cv,2015-02-23 10:28:58 -0800,40.5937578092203,-93.5592975331498 5.69926688244703E+017,negative,0.6406,Can't Tell,0.6406,Delta,Evie_izms,0,“@JetBlue: Our fleet's on fleek. http://t.co/yZH4ZRQM0i” really JetBlue? #fleek?!!! 😂😂😂 hell no... Yall petty,2015-02-23 10:28:05 -0800,48.0568413580922,-92.4219519629021 5.6992667435316E+017,neutral,0.6742,,,Delta,Malavayy,0,“@JetBlue: Our fleet's on fleek. http://t.co/H11jglw74L”ayyy 😎,2015-02-23 10:28:02 -0800,42.2218360569217,-104.424935684508 5.69926659219923E+017,positive,1,,,Delta,Jamers9000,0,@JetBlue hahah 😂👌👌👌 love flying jet blue tho!! http://t.co/7VeE44MACM,2015-02-23 10:27:58 -0800,37.2882993593483,-103.367206150125 5.69926608997499E+017,neutral,0.6462,,,Delta,MOJOxJOJO69,0,“@JetBlue: Our fleet's on fleek. http://t.co/mFSsh2UHUe” LMFAO!!!!!!!!!!,2015-02-23 10:27:46 -0800,33.8299784535738,-93.6363971004549 5.69926559982752E+017,positive,0.6634,,,Delta,itsbae__,0,“@JetBlue: Our fleet's on fleek. http://t.co/vOUUFRN4jS” YASSS JetBlue ! Tell them !,2015-02-23 10:27:35 -0800,38.123995400945,-98.7985221379257 5.69926460036657E+017,negative,0.6759,Can't Tell,0.6759,Delta,AdamNMayer,1,@JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.,2015-02-23 10:27:11 -0800,43.5552670595493,-114.009769910205 5.69925941067186E+017,neutral,0.6563,,,Delta,MilKsilk,0,They didnt just tweet this... Nah. RT “@JetBlue: Our fleet's on fleek. http://t.co/1yLn1Gx4QX”,2015-02-23 10:25:07 -0800,43.4689913221548,-88.2396792814106 5.69925929713189E+017,positive,0.6696,,,Delta,Cpaul91,0,"@JetBlue lmfao, i love it",2015-02-23 10:25:05 -0800,42.168482353746,-88.1826719007512 5.6992559027642E+017,neutral,1,,,Delta,stro_b,0,@JetBlue woof.,2015-02-23 10:23:44 -0800,47.245661811231,-98.1072747256284 5.69925551475057E+017,positive,1,,,Delta,laurenmichele26,0,@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!,2015-02-23 10:23:34 -0800,47.030778832988,-92.4427928221405 5.69925538946552E+017,negative,0.7102,Can't Tell,0.7102,Delta,DEdzJr,0,Why? 😒 RT @JetBlue Our fleet's on fleek. http://t.co/I7Ut2ZvHCO,2015-02-23 10:23:31 -0800,47.1032413737452,-95.8029426121477 5.6992551139412E+017,neutral,0.7194,,0,Delta,shakatron,0,“@JetBlue: Our fleet's on fleek. http://t.co/3Ltx7JKBo9” is fleek dead yet now?,2015-02-23 10:23:25 -0800,34.5092426348198,-108.776312016421 5.69925190236443E+017,negative,1,Flight Attendant Complaints,0.6353,Delta,StullaDaggera,0,"But, are your flight attendants fucking tho? RT @JetBlue: Our fleet's on fleek. http://t.co/wGYzTnjCXm",2015-02-23 10:22:08 -0800,42.1046821930795,-105.768804724327 5.69925187757593E+017,neutral,1,,,Delta,macchiatoxblend,1,“@JetBlue: Our fleet's on fleek. http://t.co/2UaICFJRmS” no way,2015-02-23 10:22:08 -0800,39.4013840899196,-102.551749532701 5.69925111475794E+017,neutral,1,,,Delta,bjfrazier32,0,“@JetBlue: Our fleet's on fleek. http://t.co/PULp4i0w96” smh,2015-02-23 10:21:49 -0800,40.2844615840069,-105.48137306407 5.69925091095646E+017,neutral,1,,,Delta,JoelRandell,2,"Now put your baggage fees back on ""free."" RT @JetBlue: Our fleet's on fleek. http://t.co/oxsA8btVTB",2015-02-23 10:21:45 -0800,42.2361282183093,-103.731901161205 5.69925082832728E+017,neutral,1,,,Delta,LandryMD,0,"Bruh...real tweet from @JetBlue ""Our fleet's on fleek. http://t.co/dqny4aKTg9""",2015-02-23 10:21:43 -0800,37.6297373887383,-106.660783386096 5.69924793232785E+017,negative,0.3477,Bad Flight,0.3477,Delta,GoBobbo,0,nope. RT @JetBlue: Our fleet's on fleek. http://t.co/9SHhTvIOTI,2015-02-23 10:20:34 -0800,38.8491892881166,-100.393731763595 5.69924676715221E+017,neutral,0.6657,,,Delta,DrewLitavis,1,💯💯💯 RT @JetBlue: Our fleet's on fleek. http://t.co/SrM13qbRZD,2015-02-23 10:20:06 -0800,45.2397324458008,-99.3033039682854 5.69924654401495E+017,negative,1,Can't Tell,1,Delta,Runway1R,0,@JetBlue no. Please stop.,2015-02-23 10:20:00 -0800,44.4127971149327,-100.245556367089 5.6992441832074E+017,negative,1,Can't Tell,1,Delta,constrobuz,1,"@JetBlue well, now I'll make sure to never fly JetBlue",2015-02-23 10:19:04 -0800,34.8808617553641,-104.041061520906 5.69924385387242E+017,neutral,0.6848,,0,Delta,Swoosh163,0,😩😩😩“@JetBlue: Our fleet's on fleek. http://t.co/BBHTlZgH2C”,2015-02-23 10:18:56 -0800,46.61428778392,-94.3573028378015 5.69924375723561E+017,neutral,1,,,Delta,EverCastro92,0,Please don't. RT “@JetBlue: Our fleet's on fleek. http://t.co/gdzadXzBYA”,2015-02-23 10:18:54 -0800,29.992419565504,-109.99780092736 5.69924145380635E+017,positive,0.6583,,,Delta,CheckMyMelodi,0,LMAO “@JetBlue: Our fleet's on fleek. http://t.co/aIyC9WV5oq”,2015-02-23 10:17:59 -0800,39.7574507432779,-98.8008518954978 5.699241177192E+017,neutral,0.6659,,,Delta,_JoelFB,0,@JetBlue I digg it!,2015-02-23 10:17:52 -0800,41.5696321846419,-100.566390670182 5.69924116335108E+017,positive,0.6625,,,Delta,joebe4rd,0,@JetBlue @BrandsSayingBae well here we go,2015-02-23 10:17:52 -0800,37.6075290450528,-101.492156845024 5.69924101080535E+017,neutral,1,,,Delta,CITYCIGARLIFE,0,"@JetBlue I want you guys to be the first to fly to #Cuba, from NYC.",2015-02-23 10:17:49 -0800,30.6577090018529,-99.3917257111985 5.69924092280775E+017,negative,0.6691,Can't Tell,0.3399,Delta,Kimberlee3000,0,Haha! @JetBlue: Our fleet's on fleek. http://t.co/KmaNLdQbh4”,2015-02-23 10:17:46 -0800,36.3545463638345,-102.928611041397 5.69923934054806E+017,positive,0.6808,,0,Delta,howyouDUPEn,1,“@JetBlue: Our fleet's on fleek. http://t.co/kVXs1lCqLp” @alynewton new fav airline,2015-02-23 10:17:09 -0800,43.586814639905,-101.034035977004 5.69923825179054E+017,positive,1,,,Delta,steplin,0,@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels.,2015-02-23 10:16:43 -0800,41.1628011969411,-92.8432827480506 5.69923761232851E+017,neutral,1,,,Delta,LeroyFunkdafied,0,@JetBlue ...really?,2015-02-23 10:16:28 -0800,46.1900139989569,-107.516372451398 5.69923685848654E+017,positive,1,,,Delta,M7SONIC,0,@JetBlue Looking cool,2015-02-23 10:16:10 -0800,37.584266550917,-101.653613259174 5.69923525508665E+017,neutral,0.664,,,Delta,SexcCia,0,😩😂😂😂😂 “@JetBlue: Our fleet's on fleek. http://t.co/yco9dikpt9”,2015-02-23 10:15:31 -0800,42.1628845205262,-96.3816142666125 5.69923518051324E+017,neutral,1,,,Delta,2AvSagas,0,@JetBlue no. come on.,2015-02-23 10:15:30 -0800,45.0944660791422,-102.841976965897 5.69922420624069E+017,positive,1,,,Delta,ohsoordinary,0,@JetBlue Definitely! Lots of announcements and the app is great.,2015-02-23 10:11:08 -0800,32.9145170065472,-109.237220792026 5.69921913667105E+017,negative,0.6875,Bad Flight,0.6875,Delta,jsstone75,0,@JetBlue what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flying… http://t.co/R9ZsVzuRLw,2015-02-23 10:09:07 -0800,42.1213338557188,-101.36214679602 5.69921467552567E+017,positive,0.6592,,,Delta,CyntheaH,0,@JetBlue you bet:),2015-02-23 10:07:21 -0800,34.145245535423,-107.573852413304 5.69921385100751E+017,negative,1,Late Flight,1,Delta,ohsoordinary,0,@JetBlue Sure did go south after breakfast though! Delayed three hours. :( :( :(,2015-02-23 10:07:01 -0800,37.6651210966336,-104.376652120425 5.69920656621466E+017,neutral,1,,,Delta,BritishAirNews,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/IMVMpnQXAI,2015-02-23 10:04:07 -0800,37.4515337461562,-98.7072166673361 5.69920515542004E+017,positive,1,,,Delta,BXKloosive,0,@JetBlue thank you. Appreciate that!!,2015-02-23 10:03:34 -0800,41.0827621419801,-104.422650744158 5.69920090440917E+017,positive,0.6633,,,Delta,CyntheaH,0,@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !,2015-02-23 10:01:52 -0800,46.4533209494683,-108.645510077838 5.69918453722657E+017,positive,1,,,Delta,bostongarden,0,@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!,2015-02-23 09:55:22 -0800,44.5083567918026,-99.5537533976137 5.69917729022587E+017,negative,1,Bad Flight,1,Delta,BubbaLucius,0,@JetBlue someone should screen what you play on your flights. http://t.co/tNY9uIpha5,2015-02-23 09:52:29 -0800,32.6187065817899,-100.967363657779 5.6991366747655E+017,negative,1,Can't Tell,0.3408,Delta,bostongarden,0,"@JetBlue For one way, not letting me select TO city....strange...and now some fairs look ""normal"" ????",2015-02-23 09:36:21 -0800,44.6583702261455,-98.6243458324342 5.69911600934752E+017,positive,0.3493,,0,Delta,Dweisblum,0,"alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)",2015-02-23 09:28:08 -0800,46.1333189503917,-102.984031139491 5.69909756493746E+017,negative,1,Lost Luggage,0.6415,Delta,Dr_Dif,0,@JetBlue great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags.,2015-02-23 09:20:49 -0800,36.7280877969731,-96.2251904334954 5.69908792776892E+017,neutral,0.6823,,,Delta,JamesMSama,0,"@JetBlue absolutely, my girlfriend and I will be Flight Booking Problems our Mexico flights in the next day or two, will send a Tweet when it's done!",2015-02-23 09:16:59 -0800,49.3639063781495,-94.3300043440335 5.6990808011434E+017,neutral,0.6524,,0,Delta,Dweisblum,0,@jetblue it's time for a direct flight from #JFK to #PITT.... @ Official JetBlue Terminal 5 - New York… http://t.co/QygXGmd3Sn,2015-02-23 09:14:09 -0800,38.5123510157335,-103.552674905418 5.69906378233356E+017,neutral,1,,,Delta,bostongarden,0,"@JetBlue Indeed. I don't know what's going on in Pittsburgh that weekend, but, it's drawing a crowd via JetBlue!",2015-02-23 09:07:23 -0800,46.9899015865352,-93.6409713851602 5.69905884425384E+017,negative,1,Flight Attendant Complaints,0.6311,Delta,TimothySays,0,"@JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --> SFO flight today.",2015-02-23 09:05:25 -0800,38.2341593193185,-103.184887772727 5.69905336380989E+017,negative,1,Late Flight,1,Delta,BXKloosive,0,"@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right.",2015-02-23 09:03:15 -0800,45.9246034833878,-105.142962958585 5.69904537739383E+017,positive,0.6701,,0,Delta,JamesMSama,0,"@JetBlue good to know, thanks so much!",2015-02-23 09:00:04 -0800,43.1996086173034,-104.435205014344 5.69902181366821E+017,negative,1,Late Flight,1,Delta,KerryDang,0,@JetBlue Unhappy with 4 hour delayed flight.. Missed dinner,2015-02-23 08:50:42 -0800,36.1387748490145,-106.28190292869 5.69901265163035E+017,neutral,1,,,Delta,Balhajji,0,@JetBlue HE is a lap infant (4 mons old),2015-02-23 08:47:04 -0800,28.0217563308622,-100.026057661019 5.69900367254831E+017,neutral,0.6486,,,Delta,stim8rinme,0,@JetBlue Thanks.,2015-02-23 08:43:30 -0800,38.9055359068575,-105.012350437597 5.69899437662863E+017,positive,1,,,Delta,Balhajji,0,@JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request,2015-02-23 08:39:48 -0800,38.5539718771231,-109.818812238718 5.6989941355817E+017,neutral,1,,,Delta,mne90,0,@JetBlue Gerne :),2015-02-23 08:39:43 -0800,35.1550831889965,-102.291256630967 5.69898995327377E+017,neutral,0.6771,,,Delta,JamesMSama,0,"@JetBlue Hey friends! Stupid question - Can I split payment methods for a flight purchase? Example: 1/2 debit card, 1/2 BillMeLate Flightr? Thanks!",2015-02-23 08:38:03 -0800,36.1802760283459,-109.215082887286 5.69894640675103E+017,negative,1,Customer Service Issue,1,Delta,Balhajji,0,"@JetBlue Called JB 3 times!Everytime, Auto Vmsg:""your wait time should not be longer than 9 mins"" waited longer than 18 mins and no answer!",2015-02-23 08:20:45 -0800,38.0715867056619,-100.831888412168 5.69894012800217E+017,negative,1,Flight Booking Problems,0.6733,Delta,bostongarden,0,"@JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy & surprised.",2015-02-23 08:18:15 -0800,39.8514944435711,-102.390610702502 5.69893737385472E+017,neutral,0.6683,,,Delta,JETSETWorldTrvl,0,@JetBlue expanding! http://t.co/Kk6EixifP5 #Nantucket #Aviation,2015-02-23 08:17:09 -0800,39.5056182885752,-92.0648552196259 5.69892980712014E+017,positive,1,,,Delta,EricStrzepek,0,@JetBlue Mark T. in Austin was great handling my bag issue. #thanks,2015-02-23 08:14:09 -0800,39.0361733438436,-100.130328152953 5.69892141335335E+017,neutral,1,,,Delta,brittanylevine,0,@JetBlue I believe you have to follow me so I can send you a message,2015-02-23 08:10:49 -0800,43.0058465449393,-91.8883156494829 5.69890600474022E+017,neutral,1,,,Delta,lizStonewriter,0,@JetBlue I'll read this over a nice glass of wine right before I dig my heels into my next novel! Maybe travel is just what I need...,2015-02-23 08:04:41 -0800,41.1903226517423,-105.747643620747 5.69890099917247E+017,positive,1,,,Delta,Fahrenheit350,0,"@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!",2015-02-23 08:02:42 -0800,41.2653528259078,-107.597025459053 5.69890084893413E+017,neutral,0.6291,,0,Delta,MuttMedia,0,@JetBlue I would like the actual email address so I can follow up. thank you.,2015-02-23 08:02:38 -0800,42.222737026415,-101.384833118594 5.69889846472409E+017,neutral,0.6598,,0,Delta,briantafel,0,@JetBlue ...and when did your legal department start running your social media channels?,2015-02-23 08:01:42 -0800,45.6436282563114,-108.911497425499 5.69889547162669E+017,negative,1,longlines,1,Delta,briantafel,0,"@JetBlue nope. The ""regular"" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS.",2015-02-23 08:00:30 -0800,37.4329122473513,-101.270614909528 5.69889219805643E+017,neutral,0.6562,,,Delta,lizStonewriter,0,@JetBlue sounds fun! How does that work?,2015-02-23 07:59:12 -0800,37.8359649180033,-98.2893220347702 5.69889139593646E+017,positive,1,,,Delta,maite_rodrgz,0,@JetBlue thanks! Calling right now!,2015-02-23 07:58:53 -0800,30.653844396574,-112.039747029561 5.69888931443052E+017,negative,0.6959,Customer Service Issue,0.6959,Delta,MuttMedia,0,"@JetBlue Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site.",2015-02-23 07:58:03 -0800,37.8612214138106,-107.960413218731 5.69888183409893E+017,neutral,0.6739,,,Delta,lizStonewriter,0,"@JetBlue I know there's no actual 'mile high' club, but surely there's something I can join ;-)",2015-02-23 07:55:05 -0800,47.8963433692738,-95.4861589679821 5.69888159707738E+017,neutral,1,,,Delta,maite_rodrgz,0,@JetBlue hello! my husband bought us a trip last night & just noticed my last name is misspelled! What can I do? Thanks!,2015-02-23 07:54:59 -0800,34.1616382925573,-105.921148817033 5.698876547135E+017,neutral,1,,,Delta,AlMehairiAUH,0,@JetBlue to start 3xweekly @EmbraerSA #E190 flights from #Washington Reagan to #Nantucket between 19JUN-6SEP #avgeek,2015-02-23 07:52:59 -0800,37.3194268505521,-101.214777626882 5.69885859954229E+017,negative,0.6565,Customer Service Issue,0.6565,Delta,MuttMedia,0,"@JetBlue I would like to communicate directly with a ""Customer Experience"" executive. Does Joanna Geraghty have an email address?",2015-02-23 07:45:51 -0800,39.5755329044518,-99.2853050335379 5.69884951207813E+017,neutral,0.6812,,0,Delta,LindaRcampos,0,@JetBlue will you Cancelled Flight tonight's 7 pm out of DFW to BOS? #weather,2015-02-23 07:42:14 -0800,40.6182358526898,-105.89301473998 5.69884948091396E+017,positive,1,,,Delta,DaddyFiles,0,@JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots!,2015-02-23 07:42:14 -0800,35.8506601049833,-99.4763619069854 5.69883383930622E+017,positive,0.6771,,,Delta,joespurr,0,@jetblue thanks,2015-02-23 07:36:01 -0800,43.7260068937593,-98.8336093755319 5.69880288702173E+017,positive,0.3606,,0,Delta,tonymbove,0,@JetBlue it was booked through work but added upgrade on seat. Need the upgrade receipt.,2015-02-23 07:23:43 -0800,35.589262578944,-100.200734610457 5.69880105507541E+017,negative,1,Can't Tell,0.3486,Delta,Amanda_Healy,0,@JetBlue Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF,2015-02-23 07:22:59 -0800,41.5657639331433,-97.9125070610975 5.69879547908207E+017,positive,1,,,Delta,theprncssleia,0,@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter,2015-02-23 07:20:46 -0800,43.468485078272,-100.169170364876 5.69879497891303E+017,neutral,1,,,Delta,tonymbove,0,@JetBlue what's the easiest way to get a ticket receipt? Can I get one at check in or can I get one online? Thanks!,2015-02-23 07:20:34 -0800,50.1078411262488,-102.06737043936 5.69877622869664E+017,positive,1,,,Delta,hallekuszmar,0,@JetBlue thank you!!,2015-02-23 07:13:07 -0800,33.1262663016642,-90.8303710897932 5.69877431227687E+017,negative,1,Customer Service Issue,1,Delta,beantoon,0,@JetBlue any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun,2015-02-23 07:12:22 -0800,27.0690372511307,-93.5597362636494 5.69876427270701E+017,negative,1,Flight Booking Problems,0.3505,Delta,Amanda_Healy,0,"@JetBlue I tried! Had me running from curb-side to self-check & wasting even more time. Ended up Flight Booking Problems United for $$$, am so upset",2015-02-23 07:08:22 -0800,28.8532347272148,-96.9046592412534 5.69874374741926E+017,negative,1,Bad Flight,0.6658,Delta,SL_024,0,@JetBlue keeps getting better. No water on the plane.,2015-02-23 07:00:13 -0800,39.1130195353965,-110.253027362582 5.69874150636048E+017,neutral,0.6739,,0,Delta,Amanda_Healy,0,.@JetBlue That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it.,2015-02-23 06:59:19 -0800,48.9975227810111,-95.2252632072297 5.69873065464574E+017,positive,1,,,Delta,michael_moonn,0,@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks,2015-02-23 06:55:01 -0800,39.9349141460036,-103.215182412463 5.69870480993182E+017,negative,1,Bad Flight,0.6809,Delta,michael_moonn,0,@JetBlue I don't want JetBlue +TV. I want JetBlue +WIFI :(((,2015-02-23 06:44:45 -0800,43.0100264202834,-93.5406117269132 5.6986771987465E+017,positive,1,,,Delta,ctpeifer,0,@JetBlue great to see the RedSox plane and your reminder you ❤️NY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv,2015-02-23 06:33:46 -0800,49.9794190662291,-105.314894649675 5.69866317706232E+017,neutral,0.6774,,,Delta,KimMello3,0,@JetBlue would love to go to Hawaii to visit pearl harbor.,2015-02-23 06:28:12 -0800,34.5390447884899,-97.7863628424369 5.69865536873501E+017,negative,1,Late Flight,1,Delta,thepeachmama,0,@JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight?,2015-02-23 06:25:06 -0800,36.4304141741826,-105.478707039544 5.69864437739495E+017,negative,1,Late Flight,1,Delta,SL_024,0,"@JetBlue lol at your ""estimated departure time."" Plane hasn't even started boarding yet. You can't even get your delays right.",2015-02-23 06:20:44 -0800,45.4650892452786,-100.935254793616 5.69863166189924E+017,negative,0.6737,Can't Tell,0.3474,Delta,prillyp,0,"@JetBlue @martysg you *know* how I love you, JB, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening.",2015-02-23 06:15:41 -0800,39.9862066599693,-94.4611885869504 5.6986227196867E+017,negative,0.6725,Customer Service Issue,0.3493,Delta,Tay__Mc,0,"@JetBlue said they haven't started looking for it, gave me a $25-$100 limit. In NYC at the Waldorf Astoria and can't find $100 outfit. 😒",2015-02-23 06:12:07 -0800,41.0157776373596,-109.784689890392 5.69861557775163E+017,neutral,0.6883,,,Delta,TimLawson21,0,@JetBlue How can I best track deals and special flight offers? I'm liking your international options...,2015-02-23 06:09:17 -0800,44.337773115347,-109.672858037189 5.69857331284079E+017,negative,0.7007,Can't Tell,0.3647,Delta,SL_024,0,@JetBlue yeah I'm aware of that. Hence my original msg to you.,2015-02-23 05:52:29 -0800,41.8832092277275,-103.088339152935 5.69855477854691E+017,negative,1,Bad Flight,0.346,Delta,SL_024,0,@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.,2015-02-23 05:45:07 -0800,54.2359597575634,-98.8732496659147 5.69854312702202E+017,negative,1,Late Flight,1,Delta,SL_024,0,@JetBlue no I asked. Either way it doesn't make the flight less delayed.,2015-02-23 05:40:30 -0800,44.4397211126622,-93.9832643188691 5.69851813706539E+017,positive,1,,,Delta,_PauLiNHa9,0,@JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!,2015-02-23 05:30:34 -0800,45.0628627369027,-94.9312402161218 5.6985160535867E+017,negative,0.6317,Can't Tell,0.3304,Delta,Tay__Mc,0,"@JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet.",2015-02-23 05:29:44 -0800,38.6571318162821,-105.699547757832 5.69847852605813E+017,negative,1,Late Flight,1,Delta,SL_024,0,@JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta.,2015-02-23 05:14:49 -0800,35.5314702897473,-93.4328377850008 5.69847066555499E+017,negative,0.6696,Flight Attendant Complaints,0.6696,Delta,ManuelNT,0,"@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better",2015-02-23 05:11:42 -0800,52.7802398734117,-103.913454950382 5.69845862366634E+017,negative,1,Customer Service Issue,0.6859,Delta,rachelicha,0,"@JetBlue Are you having any issues with online check-in? My colleague and I are getting ""Webpage not available"" after submitting online form",2015-02-23 05:06:55 -0800,44.1887287117853,-98.6534430597253 5.69844102239531E+017,neutral,0.6699,,0,Delta,RobertPiacente,0,"@JetBlue no one yet but some, fl 8162",2015-02-23 04:59:55 -0800,40.5244779626699,-95.6952728299613 5.6983672561222E+017,negative,1,Late Flight,0.68,Delta,JMace1,0,@jetblue are going to let Fl382 into a gate in BOS any time soon? We're just sittin' here on the tarmac waiting.,2015-02-23 04:30:37 -0800,38.544257151763,-91.05974364368 5.69836232999612E+017,positive,1,,,Delta,globalwriter1,0,"@JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them.",2015-02-23 04:28:39 -0800,49.4233032876646,-99.7048485626492 5.69835633147056E+017,negative,1,Customer Service Issue,1,Delta,RobertPiacente,0,@JetBlue not an issue but I think training & information would help. Great ppl but service needs to switch from individual to group better,2015-02-23 04:26:16 -0800,35.7441618365089,-100.938495243246 5.69830923597955E+017,negative,0.6749,Can't Tell,0.353,Delta,S_RSnyder,0,"@JetBlue Rats, that's a bummer!",2015-02-23 04:07:33 -0800,38.0198573266454,-110.54886111362 5.69797465416684E+017,negative,1,Can't Tell,0.6726,Delta,arianneoo1991,0,@JetBlue is so sloooooow today,2015-02-23 01:54:36 -0800,39.5050135834839,-96.2074834160642 5.69786249508049E+017,neutral,0.6898,,,Delta,chuxtapose,0,"Happy for SFO, but hopefully you'll add PDX soon “@JetBlue We added two new destinations (FLL and SFO) from Las Vegas in the last year!”",2015-02-23 01:10:02 -0800,38.2895420023083,-101.620419686725 5.69775081636782E+017,positive,1,,,Delta,RosAnneZ111,0,"@JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!",2015-02-23 00:25:40 -0800,41.8730576626386,-96.1747639252894 5.69763942144176E+017,negative,1,Bad Flight,1,Delta,Matt_Herrera415,0,@jetblue terrible landing on 915,2015-02-22 23:41:24 -0800,42.3481733862022,-100.547857154758 5.69747874952684E+017,negative,0.6395,Can't Tell,0.3256,Delta,schmanki,0,@JetBlue flight was two days ago. Flight 1918 from POS.,2015-02-22 22:37:33 -0800,40.1836096493511,-106.328220778389 5.69746271336063E+017,neutral,0.6566,,0,Delta,schmanki,0,@JetBlue wall separating in row 1. #safetyconcerns http://t.co/zTrDwV0N4l,2015-02-22 22:31:11 -0800,39.0159528164313,-102.532329827395 5.69741756968919E+017,positive,0.6774,,,Delta,KnockoutOC,0,@JetBlue last sleep in Cali... back to JFK tomorrow night. Looking forward to an another amazing flight with you all :),2015-02-22 22:13:14 -0800,37.2649905996511,-99.1634120395791 5.69739521291452E+017,negative,1,Late Flight,1,Delta,maykaynvwd,0,"@JetBlue Woo! Update! Flight 915 is now possibly delayed by more than 2hrs! Power of positive thinking, people.",2015-02-22 22:04:21 -0800,39.0181443953663,-106.947102165803 5.69737259999572E+017,negative,0.6392,Customer Service Issue,0.3299,Delta,MrShea,0,"@JetBlue appreciate the response but already spoke to a MCO and their response was ""There is nothing we can do"" idk if that's what you mean",2015-02-22 21:55:22 -0800,41.6803423022482,-108.309832598305 5.69736434803978E+017,positive,1,,,Delta,mccormack_sean,0,@JetBlue with the free wifi #impressive #FlyFi http://t.co/T1RYpzEBc8,2015-02-22 21:52:05 -0800,34.2336905713471,-98.9686473256648 5.69733882007802E+017,negative,1,Late Flight,1,Delta,maykaynvwd,0,"@JetBlue Didn't find out my flight for NY, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until AFTER checking in. Huge fail.",2015-02-22 21:41:57 -0800,39.1867777695848,-97.0138210509354 5.69729732952109E+017,negative,0.7053,Late Flight,0.3684,Delta,castellarin1126,0,@jetblue Vegas desk said JFK connect would b held 4 us and 26 others on our plane now staff at JFK says weather was problem. #epicfail,2015-02-22 21:25:28 -0800,38.7158842989725,-94.9677869296602 5.69723086465069E+017,negative,0.6632,Cancelled Flight,0.3474,Delta,castellarin1126,0,@JetBlue other jfk to Boston flights went off with some delay but not this. #epicfail,2015-02-22 20:59:03 -0800,53.8251260182858,-110.192069425036 5.69722876879884E+017,neutral,0.6735,,0,Delta,castellarin1126,0,"@JetBlue I understand delays. We are all looking at a tv monitor at ur gate and it says current conditions are snow, hence delay.",2015-02-22 20:58:13 -0800,45.1665508921023,-100.562791324744 5.69722367343137E+017,positive,1,,,Delta,RajGoel_NY,0,@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!,2015-02-22 20:56:11 -0800,35.2327052727742,-99.8486248910546 5.69721150156231E+017,negative,1,Late Flight,1,Delta,castellarin1126,0,"@jetblue - WTF, stuck at JFK for 2+ hrs in a delay to Boston cuz u say snow. No snow on weather map!!! WTF!!!",2015-02-22 20:51:21 -0800,32.3807057927856,-98.2471642173365 5.69718205524128E+017,positive,1,,,Delta,cwolicki,0,@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward,2015-02-22 20:39:39 -0800,39.5536555635198,-95.1650568692333 5.69716857869107E+017,negative,1,Flight Attendant Complaints,0.6312,Delta,BubbaLucius,0,"@JetBlue 2 words: ""staff training."" What a joke-",2015-02-22 20:34:18 -0800,45.4039494121677,-101.455751233965 5.69716645150781E+017,negative,1,Customer Service Issue,0.6322,Delta,BubbaLucius,0,@JetBlue is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it. 5 minutes.,2015-02-22 20:33:27 -0800,41.2537915677349,-99.9235922595039 5.69713071435829E+017,neutral,0.6836,,0,Delta,jabeblanchard,0,"@JetBlue sorry, should have specified I meant ground traffic trying to get into the terminal",2015-02-22 20:19:15 -0800,35.1380993100663,-100.594147580284 5.69711837656126E+017,negative,0.6444,Flight Attendant Complaints,0.3333,Delta,jabeblanchard,0,@JetBlue any idea what's going on at terminal five at JFK? Seems to be zero traffic movement,2015-02-22 20:14:21 -0800,37.4281212486778,-107.375123904027 5.69708004075045E+017,negative,1,Can't Tell,0.3721,Delta,TheMarkyMarq,0,"@JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a ""courtesy report""",2015-02-22 19:59:07 -0800,37.7886463612953,-91.0194968486223 5.69707583646376E+017,positive,1,,,Delta,WeChiefMusic,0,@JetBlue ok thanks. Safety first.,2015-02-22 19:57:27 -0800,26.8973757133387,-95.9907614231779 5.69705786408079E+017,negative,0.6835,Late Flight,0.6835,Delta,WeChiefMusic,0,@JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today?,2015-02-22 19:50:18 -0800,40.694963594507,-102.117707236557 5.6970538028202E+017,neutral,1,,,Delta,AdamJBerry,0,@JetBlue that's ok! It just sure seemed like it when JetBlue tweeted us back and asked us to send selfies of us watching.. Haha,2015-02-22 19:48:41 -0800,54.4862902822186,-107.744608166468 5.6970470049022E+017,negative,1,Late Flight,1,Delta,WeChiefMusic,0,@JetBlue over 2 hour delay going from NYC to Denver! Come on man!,2015-02-22 19:45:59 -0800,45.4219796824287,-101.028432252063 5.69704005250777E+017,negative,1,Bad Flight,0.6915,Delta,AdamJBerry,0,@JetBlue @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/,2015-02-22 19:43:14 -0800,51.3067280339018,-94.8627895602725 5.69702870423118E+017,negative,1,Late Flight,1,Delta,koenitweets,0,"@JetBlue - Fix your @#$& jet bridges. 40 minute delay, 2nd gate...still waiting! #jetblues http://t.co/ncB2oNcS9i",2015-02-22 19:38:43 -0800,40.4904265911701,-108.53108344451 5.69702567573369E+017,positive,1,,,Delta,jessbutl,0,Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!,2015-02-22 19:37:31 -0800,46.7850385599378,-113.907076082119 5.6970049931996E+017,positive,0.6535,,,Delta,jabeblanchard,0,"@JetBlue ha ha! Can I get a wake up call at boarding time please? Large coffee, extralight extra sweet please!",2015-02-22 19:29:18 -0800,25.2083560658634,-100.196855333504 5.69699027782013E+017,negative,1,Late Flight,0.3557,Delta,Scott66Ash,0,@JetBlue didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. #disappointed,2015-02-22 19:23:27 -0800,40.3797959920371,-109.884957842241 5.69698562734322E+017,negative,0.6458,Late Flight,0.6458,Delta,jabeblanchard,0,@JetBlue 👍. I think I'll come take a nap at the terminal. ;),2015-02-22 19:21:36 -0800,38.4752769353455,-92.6231849764116 5.69698117685268E+017,negative,1,Can't Tell,0.369,Delta,davisesq212,0,@JetBlue Safety might be your priority but organization clearly is not.,2015-02-22 19:19:50 -0800,35.8667667212301,-97.4962001687697 5.69697728890057E+017,neutral,1,,,Delta,kbosspotter,0,@JetBlue @zakkohane pretty sure he's saying Ricoh had great service down at BOS ;) #happytohelp,2015-02-22 19:18:17 -0800,33.0154603445844,-99.3252701989169 5.69696862011134E+017,negative,1,Late Flight,1,Delta,jabeblanchard,0,@JetBlue #611 from JFK to LAS still delayed?,2015-02-22 19:14:51 -0800,44.4681771317521,-102.552442403844 5.69696663742366E+017,negative,1,Bad Flight,0.6448,Delta,CamAsMyWitness,0,"@JetBlue the lack of TV made it rough, that's literally why I picked y'all over the competitors.",2015-02-22 19:14:03 -0800,38.152250912612,-104.252062541404 5.69693923183972E+017,negative,1,Can't Tell,1,Delta,charlotteparler,0,@JetBlue But not reddit? I work for the site and this is ridiculous.,2015-02-22 19:03:10 -0800,44.5191719648771,-101.691778404658 5.69692158287962E+017,positive,1,,,Delta,lisandramaioli,0,@JetBlue THANK YOU! I am your new big fan :),2015-02-22 18:56:09 -0800,48.2328258888159,-104.452450259795 5.69691489179021E+017,positive,1,,,Delta,jillianfitzger1,0,@JetBlue I do! The best airline wifi ever. Thank you!,2015-02-22 18:53:30 -0800,34.7007944128998,-94.5423708986209 5.6969031786933E+017,neutral,0.6701,,,Delta,leighericam,0,@JetBlue you just tight that you're #59 on the world's best airlines list & @VirginAtlantic is ranked higher! @VirginAtlantic here I come!,2015-02-22 18:48:50 -0800,33.0591661037761,-98.3614264359054 5.69687874288915E+017,negative,1,Customer Service Issue,0.3439,Delta,HayesGirl_,0,@JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi???,2015-02-22 18:39:08 -0800,44.1009399564951,-106.77300591415 5.69687244031853E+017,neutral,1,,,Delta,calengerich,0,@JetBlue such a bummer. But I understand it's a business deal. Thanks for answering me! Much less sad now.,2015-02-22 18:36:37 -0800,41.2733981048828,-104.276397782031 5.69686510108344E+017,negative,1,Customer Service Issue,0.6568,Delta,leighericam,0,@JetBlue aka take stuff out of the checked bag! Then just carry on the extra weight. For someone just had shoulder surgery that's just no,2015-02-22 18:33:42 -0800,40.4197670630438,-95.6688308097681 5.69686267354599E+017,positive,0.6831,,,Delta,bonniebethburke,0,"@JetBlue pilot: ""Don't worry folks there's a backup for the backup for every part of this plane."" Thanks guy",2015-02-22 18:32:45 -0800,28.7649240222402,-97.4046030840925 5.69685767527596E+017,negative,0.6652,Can't Tell,0.6652,Delta,charlotteparler,0,@JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :(,2015-02-22 18:30:45 -0800,50.6296681615719,-101.334910856602 5.69685692038558E+017,negative,1,Can't Tell,0.6832,Delta,arthurhasher,0,"@JetBlue ""Goodwill"" now at $125.00. $27,000 x ? = Fine Still want your new CEO to make a public apology to all passengers of flight 136",2015-02-22 18:30:27 -0800,40.5508680948259,-100.656276281351 5.69685194908819E+017,negative,0.6603,Late Flight,0.6603,Delta,BritC2,0,@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23,2015-02-22 18:28:29 -0800,30.3199404918771,-98.3878662564458 5.69685096527057E+017,positive,1,,,Delta,mariambueno,0,@JetBlue thank you!,2015-02-22 18:28:05 -0800,44.4849881098488,-97.5404971098282 5.69684947151094E+017,positive,1,,,Delta,pdeverak,0,@JetBlue awesome,2015-02-22 18:27:30 -0800,47.2440248381647,-111.405712905785 5.69683696422244E+017,neutral,1,,,Delta,coolman13355,0,"@JetBlue okay so anything using contactless EMV should work, just your internal testing and training is currently Apple Pay specific?",2015-02-22 18:22:32 -0800,37.5985215095211,-97.1551605171131 5.69683558081688E+017,negative,1,Bad Flight,0.3353,Delta,BritC2,0,@JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this,2015-02-22 18:21:59 -0800,40.047486888523,-96.407935489631 5.69683366632493E+017,negative,0.6788,Flight Attendant Complaints,0.3879,Delta,pdeverak,0,@JetBlue had a potentially stressful situation in reFlight Booking Problems a flight which she diffused and helped make awesome!,2015-02-22 18:21:13 -0800,44.0243653017696,-104.8022124457 5.6968227711189E+017,negative,1,Can't Tell,0.6667,Delta,leighericam,0,"@JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?",2015-02-22 18:16:53 -0800,47.0658448922507,-96.0318150411717 5.69679888682062E+017,negative,1,Can't Tell,0.6384,Delta,leighericam,0,@JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on 😒,2015-02-22 18:07:24 -0800,31.1684537980183,-101.573134909482 5.69679240586764E+017,negative,1,Can't Tell,0.7127,Delta,leighericam,0,@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous,2015-02-22 18:04:49 -0800,37.5446470445537,-97.6713876687774 5.69678931785228E+017,negative,0.6366,Bad Flight,0.3458,Delta,gregalprin,0,@JetBlue if only the show was on the flight. No ABC. Oh well. I'll live. #nexttime #andthewinneris...,2015-02-22 18:03:36 -0800,37.1569142864146,-92.6537135302059 5.69678787383857E+017,negative,1,Can't Tell,1,Delta,cbogie,0,@JetBlue ill call in the morning. too upset right now.,2015-02-22 18:03:01 -0800,38.0020619096088,-99.1015169437483 5.69678058199732E+017,negative,1,Late Flight,0.7026,Delta,mariambueno,0,@JetBlue im still waiting??? No answer!!,2015-02-22 18:00:07 -0800,37.6318405871914,-101.584863055254 5.6967613825305E+017,positive,0.6838,,,Delta,dhp214,0,@JetBlue Ok. Thanks for your help.,2015-02-22 17:52:30 -0800,43.0727278455152,-93.5756226614295 5.69675848770408E+017,positive,1,,,Delta,StephanieHC85,0,@JetBlue Love you guys😍😍😍 http://t.co/3X9NRUOvtS,2015-02-22 17:51:21 -0800,43.4864901720001,-101.542366122146 5.6967549887316E+017,negative,1,Cancelled Flight,1,Delta,LuljetaTrupi,0,"@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost.",2015-02-22 17:49:57 -0800,39.4771608600177,-103.893713819993 5.69674356915347E+017,negative,1,Late Flight,1,Delta,paulinceptor,0,@JetBlue being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice,2015-02-22 17:45:25 -0800,34.9989890155442,-110.487520111537 5.69674349734711E+017,negative,1,Can't Tell,0.3444,Delta,cbogie,0,@JetBlue by far the worst airline in terms of service at jfk.,2015-02-22 17:45:23 -0800,33.955546024006,-105.301220442906 5.69674104913015E+017,negative,1,Late Flight,0.6401,Delta,AristidesPN,0,"Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9",2015-02-22 17:44:25 -0800,39.757635226598,-106.735409721775 5.69672563506459E+017,positive,1,,,Delta,nooshies,0,@JetBlue you're still the best,2015-02-22 17:38:17 -0800,48.0167923394163,-104.634501682715 5.6967251056597E+017,positive,0.67,,,Delta,nooshies,0,"@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy",2015-02-22 17:38:05 -0800,39.9296353179832,-99.6469070874365 5.69672477967835E+017,negative,1,Late Flight,1,Delta,dhp214,0,@JetBlue Thanks. So the delay was the result of scheduling issues more than weather reLate Flightd problems?,2015-02-22 17:37:57 -0800,51.2002370081143,-97.9166569260446 5.69672448716743E+017,neutral,0.6713,,0,Delta,Tee_peterson,0,"@JetBlue @shannonwoodward I'll be checking often. Most probably when they hand the oscars out to the nerds, geeks and badly dressed.",2015-02-22 17:37:50 -0800,38.7240730006418,-99.7715759777632 5.69672099704508E+017,negative,1,Late Flight,0.6571,Delta,paulinceptor,0,@JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed,2015-02-22 17:36:27 -0800,35.1138086265525,-105.076899934731 5.69672010734969E+017,positive,1,,,Delta,Penguins_66,0,@JetBlue Thanks! I made it 😃,2015-02-22 17:36:06 -0800,38.5335920124556,-108.156944176855 5.69671981852799E+017,negative,1,Flight Attendant Complaints,0.3477,Delta,SaulFernandezS,0,"@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!",2015-02-22 17:35:59 -0800,36.4757121910265,-92.2120099377496 5.6967143530981E+017,positive,1,,,Delta,twofishtacos,0,@JetBlue thanks for the quick response! Fingers crossed the plane gets here then,2015-02-22 17:33:48 -0800,38.2551553496696,-101.72496969255 5.69671231001092E+017,negative,1,Customer Service Issue,0.6699,Delta,malbeckford,1,"@JetBlue @julesdameron ""Considering?"" #Accessibility is an absolute MUST! #Equality",2015-02-22 17:33:00 -0800,34.8879153215077,-98.9233165157099 5.69671173136638E+017,negative,1,Bad Flight,0.6925,Delta,nooshies,0,@JetBlue how do we watch the oscars though right now?! No abc on flight :( #missingtheoscars,2015-02-22 17:32:46 -0800,39.3966126617079,-105.89560894618 5.69671000486502E+017,positive,0.6368,,,Delta,WyattTweets,0,@JetBlue Thank you. Fingers crossed.,2015-02-22 17:32:05 -0800,37.5282713052497,-107.17854802101 5.69670844047192E+017,negative,0.6724,Cancelled Flight,0.3492,Delta,joshmirm,0,".@JetBlue ooookay @ABC that's silly of you. guess we're ""watching"" the oscars purely on Twitter reactions tonight. #oscars",2015-02-22 17:31:27 -0800,41.5039935859888,-95.7543836904939 5.69670407709544E+017,negative,0.6669,Can't Tell,0.3735,Delta,coolman13355,0,@JetBlue I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible & certainly not EMV compliant,2015-02-22 17:29:43 -0800,37.7116591637322,-103.161121289363 5.69670228713578E+017,neutral,0.6462,,,Delta,nooshies,0,@JetBlue you're taking me to New Orleans in two weeks so I'll picture that while I shiver #forevercold,2015-02-22 17:29:01 -0800,42.2189654895575,-109.411335353171 5.69669991450186E+017,neutral,0.6926,,,Delta,dhp214,0,@JetBlue We're flight 1472 FFL to LGA. Scheduled departure 8:15p.,2015-02-22 17:28:04 -0800,47.4333094678517,-106.323588455801 5.69669129130648E+017,negative,1,Late Flight,1,Delta,paulinceptor,0,"@JetBlue 2nd time in a row a flight out of jfk a disaster. Last time I wasn't allowed to fly stndby, now a 2 hour delay w/out notification",2015-02-22 17:24:38 -0800,44.0222618563013,-96.6508446704334 5.69669059941261E+017,negative,1,longlines,0.6695,Delta,AristidesPN,0,@JetBlue oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http://t.co/7gB0hgW51t,2015-02-22 17:24:22 -0800,32.7845868853461,-108.15501505837 5.69668818253054E+017,negative,1,Late Flight,1,Delta,dhp214,0,@JetBlue. A bunch of flights are delayed from FFL to Northeast destinations. No announcements at the gate. What's going on?,2015-02-22 17:23:24 -0800,42.6794777449504,-99.9405418523934 5.69668536966054E+017,negative,1,longlines,0.3444,Delta,SaulFernandezS,0,@jetblue I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given,2015-02-22 17:22:17 -0800,31.0405486276775,-103.183912207559 5.69668144198849E+017,neutral,1,,,Delta,shannonwoodward,3,@JetBlue id appreciate that. Would also you mind contacting the pilot of my flight and request that I be allowed to announce over intercom?,2015-02-22 17:20:44 -0800,42.4148304752169,-101.947884839601 5.69667821455708E+017,neutral,0.6442,,0,Delta,JetBlue,1,"@shannonwoodward If you want, we can keep you updated on who's wearing who, & who's with who, & who wins what. We're nice like that. ;)",2015-02-22 17:19:27 -0800,46.045659028755,-105.640060600748 5.69667688743764E+017,negative,1,Lost Luggage,1,Delta,TomNaro,0,@JetBlue I did. They have no idea where it is.,2015-02-22 17:18:55 -0800,33.6400175160808,-107.270388608807 5.69666892882952E+017,negative,1,Can't Tell,0.3724,Delta,Penguins_66,0,@JetBlue thanks but still annoying. Especially if I miss my flight. 😉 Can I tweet at the TSA??,2015-02-22 17:15:45 -0800,39.1514143641443,-102.856811657875 5.69666838340211E+017,negative,1,Lost Luggage,1,Delta,TomNaro,0,"@JetBlue hey JetBlue. Still waiting to hear where you lost my 9'8"" surfboard between JFK and BQN airports.",2015-02-22 17:15:32 -0800,39.3050384922637,-107.060956103389 5.69666455114904E+017,negative,0.3505,Can't Tell,0.3505,Delta,shannonwoodward,0,@JetBlue your gif game is strong.,2015-02-22 17:14:01 -0800,43.6481413928727,-101.960464197088 5.69666011147821E+017,negative,1,Can't Tell,0.3704,Delta,AristidesPN,0,@JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch,2015-02-22 17:12:15 -0800,41.9147686994403,-105.054006348958 5.69665766628286E+017,negative,1,Late Flight,1,Delta,twofishtacos,0,@JetBlue flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc?,2015-02-22 17:11:17 -0800,36.0601475887701,-107.278317352124 5.69665692770968E+017,negative,0.6947,Customer Service Issue,0.6947,Delta,Penguins_66,0,@JetBlue Why close prechk at 8PM on a Sunday at JFK? #annoying,2015-02-22 17:10:59 -0800,36.9706800589995,-97.8634283679054 5.69664636179477E+017,negative,1,Customer Service Issue,0.6779,Delta,mariambueno,0,@JetBlue your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers,2015-02-22 17:06:47 -0800,34.7005835002749,-96.9655011155742 5.69662513111024E+017,negative,1,Can't Tell,0.6891,Delta,davisesq212,0,@JetBlue you quite possibly ruined my entire first day in South Florida bc of your disorganization. #GetItTogether,2015-02-22 16:58:21 -0800,40.740379489811,-102.911542384474 5.69661069913821E+017,negative,1,Customer Service Issue,1,Delta,aaronkinnari,0,@JetBlue I'm going to write a post on @Medium about the experience. Your customer service has tanked. #JetBlue,2015-02-22 16:52:37 -0800,30.5551519842652,-101.60306662583 5.6966011197669E+017,negative,1,Customer Service Issue,0.6752,Delta,arthurhasher,0,@JetBlue Still no response from CEO. I guess he is at the Oscars. I bet his flight was on time. #JUSTWRONG,2015-02-22 16:48:49 -0800,33.2038249188961,-104.067872232072 5.69659637575918E+017,negative,0.6491,Customer Service Issue,0.6491,Delta,aaronkinnari,0,"@JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break",2015-02-22 16:46:56 -0800,32.7748660150555,-94.6841407564967 5.69659473804947E+017,positive,0.6407,,,Delta,jennielin,0,"@JetBlue aha, ok. Thanks! Was worried there might not be a seat at all :) Will do it at the airport tomorrow then!",2015-02-22 16:46:16 -0800,43.3744217136321,-100.463486554958 5.69658903044219E+017,negative,1,Late Flight,0.6739,Delta,aaronkinnari,0,@JetBlue that is a stock response. Delays not as frustrating as poor cust serv & being told by 3 ppl to wait & they'd come back but did not.,2015-02-22 16:44:00 -0800,34.8916439017104,-101.110321004371 5.69658058546287E+017,neutral,0.6807,,,Delta,zakkohane,0,@JetBlue Ricoh Smith at BOS provided oust and service,2015-02-22 16:40:39 -0800,39.4824744207235,-111.210755933096 5.69657725304611E+017,negative,1,Late Flight,1,Delta,aaronkinnari,0,@JetBlue 4 hr delay on flight to JFK via Tampa & worst customer service in San Juan airport. This after app not working all day.,2015-02-22 16:39:20 -0800,36.4360622603855,-91.8095864225269 5.69655420962238E+017,negative,1,Lost Luggage,0.6517,Delta,scoremoresales,0,@JetBlue just please get my luggage from #2070 onto carousel 5 / Logan Airport and I'll be able to go home!,2015-02-22 16:30:10 -0800,38.8705567380425,-95.5814314622191 5.6965526276572E+017,negative,1,Flight Booking Problems,1,Delta,jennielin,0,@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?,2015-02-22 16:29:32 -0800,42.0366986175048,-94.3491384746024 5.69652510794887E+017,negative,1,Late Flight,0.6332,Delta,jessbutl,0,@JetBlue thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned.,2015-02-22 16:18:36 -0800,51.2059896118222,-98.5551779421427 5.69650936911684E+017,negative,0.6633,Late Flight,0.6633,Delta,jessbutl,0,@JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now.,2015-02-22 16:12:21 -0800,33.8007090931092,-103.758469557036 5.69650612545188E+017,neutral,1,,,Delta,DaniellaS_Melo,0,@JetBlue hey me and my family have questions on a trip to Disney world that we are doing in April . Please follow me so I could dm you guys,2015-02-22 16:11:04 -0800,38.9805947890491,-105.868582973365 5.69650423318983E+017,positive,0.6571,,,Delta,FinleyBklynCFS,0,“@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.” Me and JetBlue are #BFF 🙏,2015-02-22 16:10:19 -0800,39.8725635371531,-92.242641620846 5.69648753357038E+017,neutral,0.6536,,0,Delta,cwolicki,0,@JetBlue no m'good. Just get me home,2015-02-22 16:03:41 -0800,41.4161782713745,-110.56557780374 5.69648229295329E+017,positive,1,,,Delta,Scott66Ash,0,@JetBlue thanks for the response. We are hopeful.,2015-02-22 16:01:36 -0800,39.7105738325464,-101.020558771175 5.69647396940075E+017,negative,0.671,Late Flight,0.671,Delta,jessbutl,0,@JetBlue Update please on why flight 2601 continues to be further delayed,2015-02-22 15:58:17 -0800,38.0345000482605,-104.703299041443 5.69647169084527E+017,neutral,1,,,Delta,cwolicki,0,"@JetBlue ok, tx. Will tell the guy sitting next to me at the gate",2015-02-22 15:57:23 -0800,36.8360442373101,-96.962680524434 5.69646982282613E+017,negative,1,Customer Service Issue,0.6967,Delta,gpsomo,0,@JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks,2015-02-22 15:56:38 -0800,37.711897572613,-101.063166650466 5.69646269221773E+017,negative,0.6947,Late Flight,0.6947,Delta,DJCASTANEDA,0,@JetBlue all day,2015-02-22 15:53:48 -0800,31.5124334029202,-98.3719970884956 5.69646184005894E+017,negative,1,Late Flight,1,Delta,Scott66Ash,0,@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.,2015-02-22 15:53:28 -0800,45.2365659401138,-107.614190242329 5.69646004254999E+017,negative,1,Late Flight,1,Delta,cwolicki,0,@JetBlue why is flight 1106 delayed out to NY? Same problem?,2015-02-22 15:52:45 -0800,44.2436275160864,-95.1375224180523 5.69645522363011E+017,neutral,1,,,Delta,GinaMarie_F,0,@JetBlue Is that a guarantee? We'll see about that tomorrow morning when I have to fight for a seat.,2015-02-22 15:50:50 -0800,38.687431229293,-99.3909939645085 5.69645505950695E+017,negative,0.6102,Late Flight,0.6102,Delta,cwolicki,0,@JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back,2015-02-22 15:50:46 -0800,42.1460863595504,-100.178341154289 5.69644675352662E+017,negative,0.7013,Lost Luggage,0.7013,Delta,WyattTweets,0,@JetBlue yes. They are working on it. Hoping bag is on the next flight and will deliver home...,2015-02-22 15:47:28 -0800,45.1987250696589,-99.7757894618324 5.69644634386911E+017,negative,1,Can't Tell,0.7065,Delta,GinaMarie_F,0,@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.,2015-02-22 15:47:18 -0800,36.7848869414701,-107.402841972923 5.69643287918846E+017,negative,0.6838,Customer Service Issue,0.6838,Delta,GinaMarie_F,0,@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.,2015-02-22 15:41:57 -0800,35.8607381738682,-108.432008773541 5.69642730932064E+017,positive,1,,,Delta,raybomurphy,0,@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus,2015-02-22 15:39:45 -0800,37.0023668303903,-99.1342590611598 5.69642569203905E+017,negative,0.6593,Can't Tell,0.3407,Delta,GinaMarie_F,0,"@JetBlue yes, please get me the seats we paid for.",2015-02-22 15:39:06 -0800,44.0247573853837,-97.8774394845658 5.69640193931612E+017,negative,0.6634,Late Flight,0.6634,Delta,arthurhasher,0,@JetBlue Flight 136 departs 2:14 AM Finally!!! Arrived JFK with no psgrs at 5:39 PM. That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi,2015-02-22 15:29:40 -0800,42.5846331040993,-103.681596231236 5.69638848214508E+017,positive,1,,,Delta,oggito17,0,@JetBlue thanks for help. Can't wait to travel with! And get out of the snow.,2015-02-22 15:24:19 -0800,41.5206906533877,-98.372689255541 5.69638521817969E+017,neutral,1,,,Delta,sicula,0,@JetBlue Help - I left my Nikon camera under the seat in front of me. What do I do?,2015-02-22 15:23:01 -0800,33.856376000848,-93.2503092497068 5.69636980612428E+017,negative,1,Customer Service Issue,1,Delta,Crimson_Zombie,0,"@JetBlue I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper.",2015-02-22 15:16:54 -0800,31.2845101697669,-106.028846436278 5.69634891857601E+017,neutral,1,,,Delta,thatjonparsons,0,@jetblue the man with the smell left nd now there's this stupid girl asking me questions. can yall help.,2015-02-22 15:08:36 -0800,42.8185962976281,-103.511425504137 5.69634729324122E+017,negative,0.6599,Customer Service Issue,0.3515,Delta,SibleyStepsOut,0,"FYI, @JetBlue: The last email response - ""we undrstnd this wasnt best 4 you"" -but hope 2 wlcm u back onbrd N the future... nice touch. lol",2015-02-22 15:07:57 -0800,42.5630853762707,-100.936467153924 5.69634575653183E+017,neutral,1,,,Delta,rambinasaurus,0,@JetBlue I think I have it selected already ☺️,2015-02-22 15:07:20 -0800,42.4555458441487,-107.087211155904 5.69633643821441E+017,negative,1,Cancelled Flight,0.6807,Delta,AIMPortW,0,"@JetBlue last flight was Cancelled Flightled, then it was 2 hours to change a light bulb, now sitting here waiting for maintenance. Unreal.",2015-02-22 15:03:38 -0800,32.6356478535587,-96.6781523479914 5.69633562879619E+017,positive,0.6711,,,Delta,Tom_Constantin,0,@JetBlue thanks for answering my questions!,2015-02-22 15:03:19 -0800,48.1345149007413,-89.3343605126094 5.69633484333052E+017,neutral,0.3398,,0,Delta,AIMPortW,0,@JetBlue that wasn't delayed or cabcelled,2015-02-22 15:03:00 -0800,36.2145215420785,-99.7967635009676 5.69633393673151E+017,negative,1,Can't Tell,1,Delta,AIMPortW,0,@JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..,2015-02-22 15:02:38 -0800,32.8274201138604,-98.8384534894288 5.69633257689518E+017,negative,1,Bad Flight,0.3579,Delta,arthurhasher,0,@Jetblue I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!,2015-02-22 15:02:06 -0800,45.2632494158945,-97.9272691153871 5.69633166031512E+017,negative,1,Can't Tell,1,Delta,ThatJasonEaton,0,@JetBlue I think it's safe to say that after 25 years of loyal #JetBlue flying we are officially DONE. #Byebyejetblue,2015-02-22 15:01:44 -0800,43.5006112191647,-102.713771511442 5.69633036251341E+017,neutral,1,,,Delta,rambinasaurus,0,"@JetBlue I have someone driving me, it's best to get a wheelchair once I get inside?",2015-02-22 15:01:13 -0800,37.6012865381018,-99.0264223755258 5.69632594221867E+017,neutral,1,,,Delta,amberfav,0,@JetBlue finally! Finally!,2015-02-22 14:59:28 -0800,31.9783864475673,-107.853147557921 5.69632519387099E+017,negative,0.6421,Bad Flight,0.3265,Delta,arthurhasher,0,"@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger",2015-02-22 14:59:10 -0800,38.7554476509728,-100.464682504826 5.69630310779855E+017,negative,1,Late Flight,1,Delta,Tom_Constantin,0,@JetBlue anything serious I should worry about?,2015-02-22 14:50:23 -0800,44.158720689656,-99.1976198631883 5.69630240512876E+017,positive,0.3715,,0,Delta,rambinasaurus,0,@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.,2015-02-22 14:50:07 -0800,47.7780705551317,-98.6345173728612 5.69630160233873E+017,neutral,1,,,Delta,tomdalynh,0,@JetBlue Think about it...boarding to a chill untz untz untz....like this http://t.co/lj2lARivE0...,2015-02-22 14:49:48 -0800,40.0420314293363,-112.364943999223 5.69629537400697E+017,negative,1,Customer Service Issue,0.3495,Delta,ThatJasonEaton,0,@JetBlue Why are you making it so freaking hard for me to say good things about you?? #jetbluefail http://t.co/v8SB0RBICx,2015-02-22 14:47:19 -0800,29.3376583989442,-100.098052933781 5.69628922431873E+017,negative,1,Flight Attendant Complaints,0.6922,Delta,ThatJasonEaton,0,"@JetBlue Seriously, what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http://t.co/vPDRPLXj5a",2015-02-22 14:44:52 -0800,42.2719651631836,-99.7360635874203 5.69628752231019E+017,negative,1,Late Flight,1,Delta,BillChurchMedia,0,@JetBlue Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI.,2015-02-22 14:44:12 -0800,32.756752931319,-96.9181533036668 5.69628503550906E+017,neutral,1,,,Delta,thatjonparsons,0,@jetblue the man sitting next 2 me at the terminal has a scent tht i cant quite put my finger on. pls dnt let him sit by me on the flight.,2015-02-22 14:43:13 -0800,37.2366631425973,-95.7389846272963 5.6962817284248E+017,negative,0.7025,Can't Tell,0.3702,Delta,Crimson_Zombie,0,"@JetBlue sadly, no! I have the app, but it also is experiencing difficulties. The flight information boards are keeping me updated.",2015-02-22 14:41:54 -0800,41.0697505282681,-105.829172679379 5.69628159085302E+017,negative,1,Flight Attendant Complaints,0.3578,Delta,ThatJasonEaton,0,@JetBlue This is absurd. Should a stranger help my kids if there's a problem? #jetblue http://t.co/LAiGgef9Kj,2015-02-22 14:41:50 -0800,35.8590889198213,-97.2576020110469 5.69628053648904E+017,neutral,0.633,,0,Delta,rambinasaurus,0,@JetBlue I have a disabled seat in row 6 do I get to board earlier?,2015-02-22 14:41:25 -0800,34.9014818668658,-103.469725266583 5.69627907871502E+017,negative,1,Lost Luggage,0.6659,Delta,ericnax,0,"@JetBlue, thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sFO #customerservicenot",2015-02-22 14:40:51 -0800,40.4073903496963,-101.050155102235 5.69627675557384E+017,neutral,0.672,,0,Delta,Tom_Constantin,0,@JetBlue flight 2008,2015-02-22 14:39:55 -0800,38.527930030087,-104.567374623303 5.69627624617611E+017,neutral,0.6591,,0,Delta,Tom_Constantin,0,@JetBlue Pittsburgh,2015-02-22 14:39:43 -0800,34.0323558829581,-103.644517671027 5.69627374674965E+017,negative,1,Bad Flight,0.7033,Delta,ThatJasonEaton,0,@JetBlue you're lucky we're still flying you after today's landing gear failure. Get your act together and help us sit with our kids!,2015-02-22 14:38:43 -0800,34.8780628805051,-103.970289655333 5.6962727340757E+017,negative,1,Customer Service Issue,0.6804,Delta,gpsomo,0,@JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied?,2015-02-22 14:38:19 -0800,37.842721737634,-103.665021204201 5.69626884549579E+017,negative,1,Flight Booking Problems,0.6838,Delta,ThatJasonEaton,0,"@JetBlue if you want to be helpful, find us a seat. Don't quote terms and conditions. #jetbluefail",2015-02-22 14:36:47 -0800,35.2962932040009,-95.0228295549812 5.69626613664653E+017,negative,0.6838,Bad Flight,0.6838,Delta,ThatJasonEaton,0,@JetBlue do you REALLY think it's okay to sit kids away from parents?! Srsly?! Esp after your landing gear failure?? http://t.co/x6SYW3MDVu,2015-02-22 14:35:42 -0800,35.756432578539,-94.4772151443935 5.69625782181618E+017,negative,1,Bad Flight,0.3586,Delta,ThatJasonEaton,0,"@JetBlue they absolutely guaranteed us we would sit with our kids. Your ""terms"" response is insulting. #jetblue",2015-02-22 14:32:24 -0800,33.6725164110412,-105.660572431263 5.69625606536733E+017,neutral,0.663,,,Delta,rambinasaurus,0,@JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!,2015-02-22 14:31:42 -0800,35.6354543483809,-98.0729442928349 5.69624621047112E+017,negative,1,Late Flight,1,Delta,BillChurchMedia,0,@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.,2015-02-22 14:27:47 -0800,43.0301013899608,-100.006435823105 5.69624091646431E+017,negative,1,Customer Service Issue,1,Delta,ThatJasonEaton,0,"@JetBlue if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue http://t.co/HDoXiM6NZ2",2015-02-22 14:25:41 -0800,32.2602080933717,-110.54343054569 5.69623948767269E+017,negative,0.6563,Can't Tell,0.6563,Delta,TheEliad,0,@JetBlue once you go blue you don't go back,2015-02-22 14:25:07 -0800,42.7377951829459,-101.436761887193 5.69623368711991E+017,negative,0.6766,Late Flight,0.6766,Delta,Tom_Constantin,0,@JetBlue why are there so many delays to north east cities?,2015-02-22 14:22:48 -0800,40.5905598480036,-106.33536194386 5.69623248205431E+017,negative,1,Flight Attendant Complaints,1,Delta,ThatJasonEaton,0,@JetBlue kids fly. Don't hire people who don't care about them. This guy. #jetblue http://t.co/clvlhfgUZw,2015-02-22 14:22:20 -0800,36.1827928083137,-94.093687863358 5.69622819283337E+017,negative,1,Flight Attendant Complaints,0.3505,Delta,ThatJasonEaton,0,@JetBlue I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http://t.co/qgtCao1J2U,2015-02-22 14:20:37 -0800,34.6158201153231,-104.046330957042 5.69622618195653E+017,negative,0.688,Can't Tell,0.688,Delta,Crimson_Zombie,0,"@JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now.",2015-02-22 14:19:49 -0800,38.9295289383729,-105.774795513788 5.69622447869305E+017,negative,1,Flight Attendant Complaints,1,Delta,ThatJasonEaton,0,@JetBlue why would you hire a guy who doesn't care about the safety of children? Not remotely acceptable. http://t.co/lKFh9HYHW8,2015-02-22 14:19:09 -0800,39.8535170284629,-105.375355068734 5.69622389920641E+017,negative,1,Late Flight,0.7077,Delta,Crimson_Zombie,0,"@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting.",2015-02-22 14:18:55 -0800,42.9094611267367,-98.0719257109872 5.6962199185202E+017,positive,1,,,Delta,jabeblanchard,0,"@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question. JetBlue rocks!",2015-02-22 14:17:20 -0800,48.1589197038555,-109.102058983637 5.69621840844464E+017,negative,0.6771,Flight Attendant Complaints,0.3452,Delta,ThatJasonEaton,0,@JetBlue never had an airline refuse to help sit parents with tiny kids. But this guy is willing to do it. #JetBlue http://t.co/MzZfGqfHu2,2015-02-22 14:16:44 -0800,42.5437495856006,-97.4932140912191 5.69621744295682E+017,negative,1,Late Flight,1,Delta,gpsomo,0,"@JetBlue from San Diego with a 4 hour delay to JFK!Even you have a Amex JetBlue, even having over 50.000 travel miles, you're still nothing",2015-02-22 14:16:21 -0800,44.5688521154201,-102.817255997866 5.6962135165021E+017,negative,0.6898,Flight Attendant Complaints,0.3545,Delta,ThatJasonEaton,0,@JetBlue it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http://t.co/q9n6NZYSpK,2015-02-22 14:14:47 -0800,42.9031390682619,-99.6818038901316 5.69621047353451E+017,negative,1,Late Flight,1,Delta,JunkyardFiegs,0,@JetBlue Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you.,2015-02-22 14:13:35 -0800,37.1842545605823,-99.0541056800206 5.69620910019183E+017,negative,1,Late Flight,1,Delta,volition,0,"@JetBlue you've let me down. 2:15 delay at JFK because of inbound flight from Syracuse, really? #ishouldhavedriven",2015-02-22 14:13:02 -0800,38.8691393728908,-96.7267384465977 5.69620873394696E+017,negative,1,Flight Attendant Complaints,0.6846,Delta,ThatJasonEaton,0,@JetBlue a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http://t.co/2HXsDP0ha4,2015-02-22 14:12:53 -0800,35.1183319891579,-96.8050042822578 5.69620598307074E+017,negative,1,Flight Attendant Complaints,1,Delta,ThatJasonEaton,0,@JetBlue being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue http://t.co/49FLbgzZkd,2015-02-22 14:11:48 -0800,39.9777074054353,-102.496244097638 5.69620168671756E+017,neutral,0.6376,,0,Delta,Ben_Harriton,0,@JetBlue of my tray table is broken what do i do?,2015-02-22 14:10:05 -0800,40.2601276367049,-100.396136273478 5.69619984802054E+017,neutral,0.3568,,0,Delta,jabeblanchard,0,"@JetBlue Domestic. To be clear -- I do not have to sit in (your lovely) terminal, just need to be there 1 hour prior to boarding? Thanks!",2015-02-22 14:09:22 -0800,36.6639775763892,-104.08398393899 5.69618489788346E+017,negative,1,Late Flight,0.6204,Delta,WoodyLashen,0,@JetBlue thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable!,2015-02-22 14:03:25 -0800,42.298595530397,-107.450172836292 5.69618309357941E+017,neutral,0.6427,,,Delta,ChrisDonahoe,0,@JetBlue the fact that #ChrisHasMadeUsBLUSH isn't trending is how you know I'm loyal ;),2015-02-22 14:02:42 -0800,51.6161127302583,-98.8035868998024 5.69618014141751E+017,negative,1,Late Flight,1,Delta,BuffaloBI11,0,@JetBlue 5 hours delayed now in hour increments? Really? & as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?,2015-02-22 14:01:32 -0800,35.1510335748783,-98.9979304803573 5.69617906390053E+017,negative,0.6675,Lost Luggage,0.6675,Delta,AlisonReynolds,0,"@JetBlue no, I haven't done that yet. Is that something I can do online? Thx!",2015-02-22 14:01:06 -0800,39.1300029129875,-101.448053114492 5.69617776509379E+017,neutral,1,,,Delta,TINKERBELLEadog,1,@JetBlue woof I'm on the red cArpet http://t.co/iIdrbLNOoX,2015-02-22 14:00:35 -0800,46.673676286222,-104.913404326582 5.69617259548709E+017,negative,1,Bad Flight,1,Delta,AdamJBerry,0,"@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA✈️BOS",2015-02-22 13:58:32 -0800,27.0586934243499,-97.4612667469976 5.69616883734974E+017,negative,1,Late Flight,0.6633,Delta,kfunk18,0,@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to,2015-02-22 13:57:02 -0800,39.0795724211205,-105.413153888623 5.69616576481268E+017,neutral,1,,,Delta,BernardLeCroix,0,@JetBlue What confirmation number?,2015-02-22 13:55:49 -0800,49.0969532965083,-99.0817370424802 5.6961575388597E+017,negative,1,Customer Service Issue,1,Delta,BernardLeCroix,0,@JetBlue You also promised to change my wife's name on the account and it is also not done. WTF?,2015-02-22 13:52:33 -0800,34.0792262393676,-101.12265522485 5.69615636869063E+017,negative,1,Customer Service Issue,0.6495,Delta,BernardLeCroix,0,@JetBlue You guys really suck! I just spent 40 minutes on the phone linking my credits to my account. They are still NOT there! 1/2,2015-02-22 13:52:05 -0800,48.6228460317542,-91.4765797962307 5.69614500044919E+017,positive,0.6472,,,Delta,ChrisDonahoe,0,"@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock",2015-02-22 13:47:34 -0800,42.2143877104681,-108.403920532478 5.69612120758878E+017,neutral,0.6889,,0,Delta,spark911uk,0,@JetBlue follow for DM please,2015-02-22 13:38:07 -0800,34.8198651056787,-107.804132599054 5.6960943671468E+017,positive,0.6778,,,Delta,Ketzirah,0,@JetBlue oh. And thank you for responding,2015-02-22 13:27:27 -0800,43.1633053246895,-100.022814873739 5.69607909501473E+017,negative,0.6932,Late Flight,0.6932,Delta,Ketzirah,0,@JetBlue where is it coming from? I thought Tampa?,2015-02-22 13:21:23 -0800,30.9485246906779,-102.936758621845 5.6960785223664E+017,negative,1,Can't Tell,0.6706,Delta,jessbutl,1,@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey,2015-02-22 13:21:09 -0800,33.4102236077551,-94.7172067862339 5.69606966772941E+017,negative,1,Late Flight,0.6684,Delta,Ketzirah,0,@JetBlue exactly why is my flight delayed? 599 BDL to DCA? Can't seem to get an answer,2015-02-22 13:17:38 -0800,54.3749939463672,-103.318030665044 5.69605593159352E+017,positive,1,,,Delta,BASRMNN,0,@JetBlue thanks. We are ticketed on stand by for flight 1970. I hope we make it out. Fingers crossed,2015-02-22 13:12:10 -0800,38.7058863167893,-100.341363898562 5.69604507405038E+017,negative,0.6427,Flight Booking Problems,0.3274,Delta,HarmeetSM,0,"@JetBlue flight from BOS - RSW tomorrow, all i need is my wife + 3yr old to sit together, but no option when checking in.",2015-02-22 13:07:51 -0800,36.1856075466487,-100.255050421374 5.69604469324968E+017,neutral,1,,,Delta,spark911uk,0,"@JetBlue is your partnership with Hawaiian live? Earn Hawaiian miles flying Jetblue ? IF so, how do I add @HawaiianAir to my JB Flight Booking Problems ?",2015-02-22 13:07:42 -0800,43.5355478176401,-95.5095986581745 5.6960420866141E+017,negative,1,Bad Flight,1,Delta,arthurhasher,0,@JetBlue You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of ....,2015-02-22 13:06:40 -0800,38.4669193907825,-102.797390176966 5.69604033083789E+017,negative,0.6535,Late Flight,0.6535,Delta,ItsChristine_x,0,@JetBlue at what point in delays can I take a different flight to my destination?,2015-02-22 13:05:58 -0800,34.9192223019879,-104.227116140958 5.69603641767793E+017,positive,1,,,Delta,djchupy,0,@JetBlue thank you guys! You are the best! 🙌✈️,2015-02-22 13:04:25 -0800,34.4541935648656,-105.588385822901 5.69603529888788E+017,negative,1,Can't Tell,0.6936,Delta,arthurhasher,0,"@JetBlue You just don't get it. It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue.",2015-02-22 13:03:58 -0800,38.0691328589026,-100.296787914231 5.69603273033945E+017,negative,1,Flight Booking Problems,0.6803,Delta,HarmeetSM,0,"@JetBlue why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!",2015-02-22 13:02:57 -0800,34.512421221539,-98.4882066110255 5.69603039750853E+017,negative,0.6882,Can't Tell,0.6882,Delta,libingobugle,0,@JetBlue does not fit in 140,2015-02-22 13:02:02 -0800,42.5677535265784,-97.3523719435726 5.69603002278945E+017,positive,1,,,Delta,stephane_vt,0,@JetBlue love it as always!,2015-02-22 13:01:53 -0800,33.5975810945532,-98.3110069196726 5.69602974671991E+017,negative,1,Can't Tell,0.6705,Delta,arthurhasher,0,"@JetBlue You never got my wife to her destination and you expect a $75.00 ""goodwill credit"" will make everything hunky-dory. You blew it.",2015-02-22 13:01:46 -0800,40.5511196759114,-90.0118633099413 5.6960289757245E+017,negative,1,Late Flight,1,Delta,amberfav,0,"@JetBlue every time I look at the flight status, 30 more minutes is added to the delay. How about some points for trouble??",2015-02-22 13:01:28 -0800,27.4104525091074,-107.229798293811 5.69602645712769E+017,neutral,1,,,Delta,AuthorMarcClark,1,"As soon as I can, sending my son home with you Saturday. @JetBlue",2015-02-22 13:00:28 -0800,39.6835335734029,-98.1265466014965 5.69601850820977E+017,negative,1,Late Flight,1,Delta,djchupy,1,"@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?",2015-02-22 12:57:18 -0800,41.9060177665804,-100.183435383341 5.69599590355173E+017,neutral,1,,,Delta,tyboooo314,0,@JetBlue is there wifi on he plain,2015-02-22 12:48:19 -0800,36.416603968129,-103.291019186568 5.69596394819883E+017,positive,1,,,Delta,OlivierGachot,11,"@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!",2015-02-22 12:35:37 -0800,31.8819597383192,-100.331058885816 5.69594354924425E+017,negative,1,Late Flight,0.6703,Delta,hrudski,0,"@JetBlue Flights 1384 and 1583. I have picked up twice this week for 1583, and both times it was delayed!! 😕",2015-02-22 12:27:31 -0800,34.9193243548316,-104.399762355607 5.69592675638383E+017,negative,1,Late Flight,1,Delta,hrudski,0,"@JetBlue What's up with delays to and from Boston today? My sister is trying to go home, and bro-in-law trying to come to RDU. Craziness!",2015-02-22 12:20:51 -0800,36.0676917266531,-99.3259587046405 5.69590527349252E+017,neutral,1,,,Delta,kessler,0,@JetBlue wondering if it's possible for my colleague and I to get on an earlier flight LAX>JFK tomorrow. Can you help?,2015-02-22 12:12:18 -0800,35.9673878655787,-102.016383419176 5.69588667225928E+017,negative,0.6697,Lost Luggage,0.3557,Delta,uzisuzi,0,@JetBlue 118 to Boston still sitting,2015-02-22 12:04:55 -0800,38.2911776658677,-97.9977940372251 5.69587048811762E+017,negative,1,Can't Tell,0.3516,Delta,emilybholan,0,@JetBlue now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs,2015-02-22 11:58:29 -0800,45.2540777813753,-95.5238763415061 5.69586611085816E+017,neutral,0.7012,,,Delta,canolibean,0,@JetBlue hope so! looks nice and warm in San Juan 🌴,2015-02-22 11:56:45 -0800,37.1879647255015,-101.872466659204 5.69586189776372E+017,positive,0.6634,,,Delta,canolibean,0,@JetBlue thanks for replying-I feel a little better we'll see how it goes ☺️✈️,2015-02-22 11:55:04 -0800,46.7877236532088,-101.257073327705 5.69585827019399E+017,neutral,1,,,Delta,canolibean,0,@JetBlue I usually do-but I didn't make the Flight Booking Problems this time-that'll teach me! Yea I have that going for me at least haha,2015-02-22 11:53:38 -0800,43.2889115253131,-102.819127909494 5.69585355319599E+017,negative,1,Lost Luggage,0.6932,Delta,emilybholan,0,@JetBlue I waited 3 hrs for my bags and my flight was only 2 hrs,2015-02-22 11:51:45 -0800,29.2486412324512,-108.183977979016 5.69585203666162E+017,negative,0.6848,Customer Service Issue,0.3486,Delta,canolibean,0,@JetBlue should I bother contacting them? I already checked into my flight 😕,2015-02-22 11:51:09 -0800,40.1400049963229,-103.509193148054 5.69584372820648E+017,neutral,0.6737,,0,Delta,canolibean,0,@JetBlue early last month via Expedia-there's an extra middle name and initial attached to my last name,2015-02-22 11:47:51 -0800,38.715602273321,-96.2299323983361 5.69582603902128E+017,negative,1,Late Flight,0.6449,Delta,HaasMonte,0,"@JetBlue backlog is an hour at most, this is over two! Unacceptable!!",2015-02-22 11:40:49 -0800,38.8640936910355,-101.469579399226 5.69581303785329E+017,negative,1,Lost Luggage,0.6509,Delta,HaasMonte,0,@JetBlue your agent told us TSA didn't have a crew to get bags!,2015-02-22 11:35:39 -0800,36.7990789796904,-97.3323443122106 5.69581126215438E+017,positive,1,,,Delta,BFarraye,0,@JetBlue you guys rock!,2015-02-22 11:34:57 -0800,43.9785520247731,-101.597313033702 5.69580460843651E+017,positive,0.709,,,Delta,BFarraye,0,@JetBlue my email is my twitter handle followed by gmail ☺👍👍,2015-02-22 11:32:18 -0800,48.4759187584686,-92.0219947379307 5.69580001672237E+017,positive,1,,,Delta,BFarraye,0,@JetBlue Awesome! #bestairlineever,2015-02-22 11:30:29 -0800,44.2729069053764,-100.776413326527 5.69579153604743E+017,negative,1,Flight Attendant Complaints,0.3671,Delta,HaasMonte,0,@JetBlue no baggage crew update! Your staff is incompetent with no answers after 2 hours....,2015-02-22 11:27:07 -0800,35.6458810905692,-102.368693711939 5.69578439797314E+017,neutral,1,,,Delta,BFarraye,0,@JetBlue the whole plane. Flight 561 from LGA to PBI http://t.co/4Ktk2hsmGy,2015-02-22 11:24:16 -0800,41.8391596689412,-104.515999804751 5.69578296360378E+017,negative,1,Lost Luggage,1,Delta,HaasMonte,0,@JetBlue is blaming @TSA for flight 584 luggage debacle! #luggagegate,2015-02-22 11:23:42 -0800,39.4269067867017,-105.430917875953 5.69577794910491E+017,negative,0.686,Can't Tell,0.686,Delta,BFarraye,0,"@JetBlue Yoga it is. TV service seems to be down though :-( I look forward to that do much!",2015-02-22 11:21:43 -0800,27.4252884077289,-108.727130868749 5.69577434657493E+017,neutral,0.6575,,,Delta,ChrisDonahoe,0,"@JetBlue w/ edits: Dear @msbgu , your MBAs need better benefits. They should work for us. How can we meet them?",2015-02-22 11:20:17 -0800,43.8278870528795,-98.0464343575303 5.69577005278065E+017,neutral,0.6529,,,Delta,PumaSF,0,@JetBlue of course I am!!✈️,2015-02-22 11:18:34 -0800,37.7613644243009,-94.201138056508 5.69576321011077E+017,negative,1,Can't Tell,0.6819,Delta,BillChurchMedia,0,@JetBlue You failed. That's the answer. Please don't justify otherwise.,2015-02-22 11:15:51 -0800,39.5798881652578,-97.9254039786231 5.6957621404776E+017,negative,1,Late Flight,1,Delta,SedaEvis,0,"@JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip.",2015-02-22 11:15:26 -0800,41.6991127819028,-94.7475228958226 5.69576099018986E+017,negative,1,Flight Booking Problems,0.6667,Delta,BillChurchMedia,0,"@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ.",2015-02-22 11:14:58 -0800,41.7242593068343,-103.037180094017 5.69576074050474E+017,positive,0.6533,,,Delta,PumaSF,0,@JetBlue I only fly Jet Blue,2015-02-22 11:14:52 -0800,42.8734645259564,-95.3245021006539 5.69575699314569E+017,neutral,1,,,Delta,ChrisDonahoe,0,@JetBlue Perhaps you need to start recruiting @msbgu ;),2015-02-22 11:13:23 -0800,32.8957909820684,-106.427064140699 5.69574711899922E+017,positive,0.6621,,,Delta,ChrisDonahoe,0,@JetBlue Start including PTO in your getaway packages and I'm all in,2015-02-22 11:09:28 -0800,35.4103297907559,-97.5447404628947 5.69574221216662E+017,positive,0.6621,,0,Delta,hugovzolano,0,@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free?,2015-02-22 11:07:31 -0800,34.6623029365464,-91.3200052436502 5.69573843825791E+017,positive,1,,,Delta,artburkart,0,@JetBlue's flight Flight Booking Problems experience is pretty great!,2015-02-22 11:06:01 -0800,41.5345093712154,-102.409929987307 5.69573528149717E+017,negative,0.6334,longlines,0.3342,Delta,DonnellyVJ,0,@JetBlue still waiting to board and see if they will give us the exit row.,2015-02-22 11:04:45 -0800,39.139846610479,-107.104678026261 5.69572707299299E+017,positive,1,,,Delta,SMHillman,0,@JetBlue thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business,2015-02-22 11:01:30 -0800,39.7138602661906,-107.795845433042 5.69572180012372E+017,negative,1,Lost Luggage,0.6699,Delta,Glodziegirl,0,"@JetBlue I shouldn't have to find them, they should tell us. I've flown Jet Blue since your first month. The experience isn't what it was.",2015-02-22 10:59:24 -0800,35.2141365602095,-99.2190124661534 5.69571938819056E+017,negative,0.6602,Late Flight,0.6602,Delta,ItsChristine_x,0,@JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time?,2015-02-22 10:58:27 -0800,44.7816972810404,-101.973069425674 5.69571829033144E+017,negative,0.6736,Late Flight,0.6736,Delta,yogadeals,0,@JetBlue I'm over that honestly just would like to get going on the journey.,2015-02-22 10:58:00 -0800,38.7124808332876,-96.8571238479146 5.69571763744453E+017,negative,1,Late Flight,1,Delta,BillChurchMedia,0,"@JetBlue If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it.",2015-02-22 10:57:45 -0800,44.7588512923222,-100.562090534312 5.69571731649667E+017,negative,0.6617,Bad Flight,0.6617,Delta,DonnellyVJ,0,@JetBlue our flight out no Tv. Now our flight back not seated together. B6 620. Maybe our fault still no fun.,2015-02-22 10:57:37 -0800,44.2720222806154,-104.54745328305 5.69571492947743E+017,negative,1,Customer Service Issue,0.3573,Delta,yogadeals,0,@JetBlue I don't believe so. That's not what the team has told us.,2015-02-22 10:56:40 -0800,44.1229848387024,-100.268825908801 5.69568878977794E+017,negative,1,Bad Flight,0.66,Delta,yogadeals,0,@JetBlue also not have food available even for purchase is quite shocking since this is a 5 hour international flight.,2015-02-22 10:46:17 -0800,41.0132033243125,-93.6897798780838 5.69568357030232E+017,negative,1,Flight Attendant Complaints,1,Delta,yogadeals,0,@JetBlue #1691 out of JFK. no one has info & no answers as to why we boarded the plane. the team is in an awkward spot & everyone is cranky,2015-02-22 10:44:13 -0800,39.4952521618293,-93.0400208223725 5.69566880006087E+017,neutral,1,,,Delta,BASRMNN,0,@JetBlue I have a reservation for tomorrow morning but trying to get back 2 night bc other flight was going to jfk. Can I get on list at CTG,2015-02-22 10:38:20 -0800,32.5648215055749,-104.043032386841 5.69566511184126E+017,negative,1,longlines,0.7013,Delta,Worldtravelure,0,@jetblue Flight 1562 is still waiting for bags. Most of us checked in 12 hours ago. People are missing connections. Please help!,2015-02-22 10:36:52 -0800,37.3677005012485,-97.387843950503 5.69565393502794E+017,neutral,1,,,Delta,BASRMNN,0,@JetBlue any way to get 2 ppl on standby list for flight 1970 FLL to BOS. Trying to find way home.,2015-02-22 10:32:26 -0800,35.2034031548698,-98.7402600797224 5.69564824939557E+017,negative,1,Can't Tell,0.67,Delta,arthurhasher,0,@JetBlue Something to think about when you are dealing with PEOPLE!!!!! Just wrong. No excuses. Figure it out & expect the unexpected,2015-02-22 10:30:10 -0800,46.9578949462518,-103.785213322562 5.69564666013164E+017,negative,1,Late Flight,0.6769,Delta,amberfav,0,@JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO,2015-02-22 10:29:33 -0800,33.8900320378808,-105.672475515626 5.69564016906891E+017,negative,1,Late Flight,1,Delta,amberfav,0,@JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time!,2015-02-22 10:26:58 -0800,37.9121806807526,-100.128996425904 5.69563087964996E+017,positive,0.6667,,,Delta,2littlebirds,0,"“@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :) Enjoy the ride!” Thank you!",2015-02-22 10:23:16 -0800,37.899062655058,-104.537238309271 5.69562990250324E+017,negative,1,Customer Service Issue,0.3694,Delta,arthurhasher,0,@JetBlue My wife was with our dog. They wouldn't even let her out off the plane. My daughter was at Newburgh lives close by. So wrong,2015-02-22 10:22:53 -0800,34.9333030059736,-98.1163963182969 5.69559833415971E+017,negative,1,Late Flight,0.3386,Delta,Worldtravelure,0,"@JetBlue According to your ground staff, it hasn't even been taken off the plane yet!",2015-02-22 10:10:20 -0800,45.7514404103503,-99.7459933869433 5.69559370104639E+017,negative,1,Late Flight,1,Delta,badcookieadvice,0,.@JetBlue thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations,2015-02-22 10:08:30 -0800,41.691469346897,-115.900019861999 5.69559136540561E+017,negative,1,Late Flight,0.6835,Delta,arthurhasher,0,@JetBlue At what time? All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong,2015-02-22 10:07:34 -0800,34.7276191175968,-105.285690002606 5.69558286216929E+017,negative,1,Late Flight,1,Delta,LAURACORDER0,0,"@JetBlue flight delayed at JFK 2 hours, then 3 hours, then 8.5 hours? Now it's back to 5 hours with no explanation or apology?",2015-02-22 10:04:11 -0800,40.961423886455,-112.396728869252 5.69558235897688E+017,positive,1,,,Delta,jbs2886,0,@JetBlue thanks! Have a good Sunday.,2015-02-22 10:03:59 -0800,34.3693082841761,-106.319035724045 5.69558114447561E+017,negative,1,Late Flight,1,Delta,Worldtravelure,0,"@JetBlue Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?",2015-02-22 10:03:31 -0800,48.3758941333016,-110.172126632603 5.69558065516822E+017,negative,1,Late Flight,0.6813,Delta,LegionJosh,1,@JetBlue 5hrs on Tarmac yest b4 Cancelled Flight @12am.Today 3+ hr delay. Why not send txt/email re: JFK closed & saved all trip 2 sit @airport again?,2015-02-22 10:03:19 -0800,41.5047678026574,-106.63015454895 5.69557216480666E+017,negative,1,Late Flight,1,Delta,thedaniburden,0,"@JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy...",2015-02-22 09:59:56 -0800,43.5726979821044,-95.5280931073073 5.69556860652675E+017,negative,1,Late Flight,1,Delta,Perch1019,0,"@jetblue, it would be nice if the app would actually inform you that a flight is delayed.",2015-02-22 09:58:32 -0800,44.4175879598183,-104.865595125509 5.69554776611902E+017,neutral,1,,,Delta,Setorii,0,His name is Enzo 😊 RT @JetBlue : @Setorii Well hello there pooch! What's your name? #dog http://t.co/dLh9138HBg,2015-02-22 09:50:15 -0800,38.6425252437988,-96.5400821114646 5.69554727572099E+017,negative,1,Can't Tell,1,Delta,jbs2886,0,"@JetBlue I know, but I wanted to pass it along. Not good for the ""T5 experience"" esp for someone who flies 2-3 times a month.",2015-02-22 09:50:03 -0800,42.1616647277726,-100.447097964826 5.69554300495462E+017,neutral,1,,,Delta,arthurhasher,0,@JetBlue Flight 136 departed Phoenix at 1:30 am,2015-02-22 09:48:21 -0800,39.3136873255435,-95.5615331573788 5.6955265801021E+017,negative,1,Late Flight,0.6611,Delta,arthurhasher,0,@JetBlue So what about the plane stuck in Newburgh won't start. It that weather reLate Flightd as well. These passengers on plane for 10 hrs.,2015-02-22 09:41:50 -0800,36.1114181207997,-101.226684622544 5.69552552297042E+017,negative,1,Flight Attendant Complaints,1,Delta,jbs2886,0,@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children.,2015-02-22 09:41:24 -0800,48.1710647741334,-98.4375755013418 5.69550230376423E+017,neutral,1,,,Delta,NatalieMarry,0,@JetBlue Promo Watch Phone $33 at Amazon check http://t.co/leNaOwFyvU,2015-02-22 09:32:11 -0800,37.579598886492,-99.1627017227953 5.69549922569224E+017,negative,1,Customer Service Issue,0.671,Delta,AnisahMunruddin,0,"@JetBlue, your hold music sucks.",2015-02-22 09:30:57 -0800,43.38183413576,-100.707443212779 5.69548726265471E+017,neutral,0.6606,,0,Delta,nickrau_,0,@JetBlue Customer of the year? http://t.co/epqqONHO2H,2015-02-22 09:26:12 -0800,52.6559909282645,-101.664797245909 5.69548188375327E+017,negative,0.3713,Can't Tell,0.3713,Delta,jbs2886,0,"@JetBlue JFK T5 north check in. 3 bag drop ladies, 1 has been checking in someone for the entire time; another doing check ins too.",2015-02-22 09:24:04 -0800,35.2199295879991,-102.07602153831 5.6954745852047E+017,negative,1,longlines,1,Delta,davisesq212,0,@JetBlue no excuse though for 3 gate changes though.,2015-02-22 09:21:10 -0800,44.4699241733878,-104.506173994052 5.69547374454051E+017,negative,0.6582,Customer Service Issue,0.3365,Delta,davisesq212,0,"@JetBlue if someone had bothered to inform us that the airport closed, that would have helped.",2015-02-22 09:20:50 -0800,44.4682716886184,-101.27674539857 5.69546763297796E+017,negative,1,Flight Attendant Complaints,1,Delta,SOBrien526,0,@JetBlue get me home! Flight 2016 from buf to Bos is missing a captain!? Really!?,2015-02-22 09:18:24 -0800,49.206581118618,-101.764601694501 5.69545323657495E+017,negative,1,Late Flight,1,Delta,jackburke,0,@JetBlue nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this.,2015-02-22 09:12:41 -0800,39.0775926613566,-100.167911752548 5.69543615862723E+017,positive,1,,,Delta,KShay1985,0,@JetBlue thank you. We are finally at the gate.,2015-02-22 09:05:54 -0800,39.1229739985445,-101.970022924249 5.69543457452065E+017,positive,0.6593,,,Delta,RosieRHues,0,@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works,2015-02-22 09:05:16 -0800,33.5261130310053,-100.508371564948 5.69543012914565E+017,negative,1,Late Flight,0.7087,Delta,CookJaycook123,0,@JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless,2015-02-22 09:03:30 -0800,39.4921845835705,-100.076466372504 5.69542909533385E+017,negative,1,Late Flight,0.6838,Delta,Amagrino,0,@JetBlue @Amagrino will you cover the cost of my car service waiting time?!,2015-02-22 09:03:05 -0800,40.0421021705831,-97.1820722649685 5.6954238562723E+017,neutral,1,,,Delta,JaredLogan,0,@JetBlue don't I always?,2015-02-22 09:01:00 -0800,36.4573637341932,-103.709682639796 5.69542242983125E+017,positive,1,,,Delta,sandyy889,0,@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks,2015-02-22 09:00:26 -0800,33.7677150135912,-94.1380905700026 5.69542052259766E+017,negative,0.6809,longlines,0.3511,Delta,KShay1985,0,"@JetBlue this is ridiculous we are on 1.5 hours coming up of waiting to deplane, there are are newborns on board",2015-02-22 08:59:41 -0800,41.4747885488059,-96.2602498423367 5.69541545029804E+017,negative,1,Late Flight,0.6503,Delta,Amagrino,0,"@JetBlue waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane!",2015-02-22 08:57:40 -0800,35.0538024945779,-103.507494395382 5.6954147824409E+017,negative,1,Can't Tell,0.3478,Delta,JaredLogan,0,@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you.,2015-02-22 08:57:24 -0800,42.1885358111623,-100.405194897235 5.69541336224928E+017,negative,1,Late Flight,1,Delta,KShay1985,0,@JetBlue thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE,2015-02-22 08:56:50 -0800,34.4980308012133,-96.5863656932882 5.69541328289165E+017,negative,1,Can't Tell,0.6601,Delta,BluTapes,0,@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.,2015-02-22 08:56:48 -0800,44.0552580767603,-95.8924307014718 5.69540050821763E+017,positive,1,,,Delta,contimike,0,@JetBlue they were amazing and thank you!,2015-02-22 08:51:44 -0800,44.4927213454735,-94.3075277343675 5.69539928129819E+017,negative,1,Flight Attendant Complaints,0.3437,Delta,jackburke,0,"@JetBlue and have empty ""help"" desks",2015-02-22 08:51:15 -0800,44.050125191806,-101.590718270453 5.69539746348675E+017,negative,1,Customer Service Issue,0.6517,Delta,jackburke,0,"@JetBlue there was a closure? People here need to inform passengers, not send them gate to gate w no info on boards re: updated departures",2015-02-22 08:50:31 -0800,38.8257623253314,-97.4963452279234 5.69539287118692E+017,negative,0.3474,Late Flight,0.3474,Delta,emptynester25,0,@JetBlue according to jfk plenty of planes are landing. No problem there,2015-02-22 08:48:42 -0800,27.2644213222429,-101.739517917493 5.6953911122219E+017,neutral,0.6714,,0,Delta,emptynester25,0,@JetBlue when will the system be up and running?,2015-02-22 08:48:00 -0800,38.1740833004886,-93.0137339053976 5.69538840735703E+017,negative,0.6383,Late Flight,0.6383,Delta,davisesq212,0,@JetBlue Thanks for the THIRD gate change http://t.co/UfBdr5AxeO,2015-02-22 08:46:55 -0800,33.353681333009,-97.4407444205338 5.69538135916351E+017,positive,1,,,Delta,2littlebirds,0,“@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)” Your welcome! Not on this flight. It was a quickie;),2015-02-22 08:44:07 -0800,46.2840646456944,-105.156131659229 5.69538127016145E+017,negative,1,Can't Tell,1,Delta,JaredLogan,0,@JetBlue Flight 1533 JFK to Cartagena all at this airport bar singing the opposite of your praises! We're making a pact to never fly u again,2015-02-22 08:44:05 -0800,41.4973886917239,-100.796127684659 5.69538002025779E+017,neutral,0.6658,,0,Delta,jackburke,0,@JetBlue 795 to Austin,2015-02-22 08:43:35 -0800,33.7745527908231,-98.166582577398 5.69537388986421E+017,positive,1,,,Delta,nancyberman_,0,"@JetBlue she helped me with my problem so easily and was so nice, you guys rock!",2015-02-22 08:41:09 -0800,32.8349809935141,-99.2399895356139 5.6953691099095E+017,negative,1,Late Flight,1,Delta,karaklenk,0,@JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather.,2015-02-22 08:39:15 -0800,52.1916647570703,-102.472639968356 5.69535821486952E+017,negative,0.6596,Can't Tell,0.6596,Delta,emptynester25,0,"@JetBlue where is the ""award winning service""?",2015-02-22 08:34:55 -0800,53.1267982497873,-97.0188314294604 5.69535647704355E+017,negative,1,Customer Service Issue,0.3694,Delta,DrCraigKasper,0,@JetBlue really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk.,2015-02-22 08:34:14 -0800,40.4708516959452,-100.283765825553 5.69535236884664E+017,negative,0.682,Late Flight,0.3486,Delta,wwewwf1982,0,@JetBlue how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing,2015-02-22 08:32:36 -0800,39.8730509167466,-101.606075763176 5.69535203888271E+017,negative,0.648,Late Flight,0.648,Delta,emptynester25,0,@JetBlue flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK,2015-02-22 08:32:28 -0800,35.7484322276997,-97.6930519327539 5.69534889055396E+017,negative,1,Customer Service Issue,0.6733,Delta,jackburke,0,@JetBlue u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. #idlovetoask http://t.co/DPX3yoGTEj,2015-02-22 08:31:13 -0800,31.4842825209575,-98.3266030627035 5.69533875308917E+017,negative,0.6768,Late Flight,0.3388,Delta,emptynester25,0,@JetBlue they are now being sent off the plane? Does anyone at JetBlue have a clue?,2015-02-22 08:27:11 -0800,37.6569546486886,-107.668817940304 5.69533648367722E+017,negative,1,Flight Attendant Complaints,1,Delta,calvinsavanna,0,"@JetBlue unfortunately I was so startled and rushed, I didn't get the name, but will provide a description in my expanded email. Thank you",2015-02-22 08:26:17 -0800,40.9605626747405,-100.974581643825 5.69533479362408E+017,positive,1,,,Delta,nancyberman_,0,@JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!,2015-02-22 08:25:37 -0800,45.7716813575591,-97.3393149133419 5.69533394025099E+017,negative,0.6728,Customer Service Issue,0.6728,Delta,KevinDwan,0,@JetBlue just a very rude rep while trying to book family vacation using trvl credit. on phone w/ new rep now who is being very helpful,2015-02-22 08:25:17 -0800,40.2207745553698,-106.502069477676 5.69533355248767E+017,positive,1,,,Delta,mtanji,0,@JetBlue BOS. Everything current now. Thanks for the follow up,2015-02-22 08:25:07 -0800,38.434573965151,-106.89042572757 5.69533328396833E+017,negative,1,Bad Flight,0.3466,Delta,emptynester25,0,@JetBlue it's sunny and gorgeous in ny actually. What's the real reason?,2015-02-22 08:25:01 -0800,37.0181147250771,-107.289640084025 5.69533098402009E+017,positive,1,,,Delta,MarcPBerger,0,@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG,2015-02-22 08:24:06 -0800,42.3438810932416,-104.879354782325 5.69532566610571E+017,positive,0.67,,0,Delta,FinleyBklynCFS,0,@JetBlue things happen it's ok just wish I was on the beach and not in the airport,2015-02-22 08:21:59 -0800,38.7337589942085,-98.6242466040745 5.69531924219191E+017,negative,1,Late Flight,1,Delta,karaklenk,0,"@JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous.",2015-02-22 08:19:26 -0800,33.2892969202728,-101.019829871511 5.69531651732218E+017,neutral,0.6696,,0,Delta,emptynester25,0,@JetBlue any idea when the flight will actually take off?,2015-02-22 08:18:21 -0800,32.7888197574176,-110.782510823649 5.69530599129502E+017,positive,1,,,Delta,MarcPBerger,0,@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ,2015-02-22 08:14:10 -0800,30.6637501220551,-92.9134347580766 5.69530195306258E+017,negative,1,Late Flight,1,Delta,DrCraigKasper,0,@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers.,2015-02-22 08:12:34 -0800,36.21818026799,-100.671164790024 5.69530159247827E+017,positive,1,,,Delta,sylvie75015,0,@JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks,2015-02-22 08:12:25 -0800,38.1239228131318,-103.326339000392 5.69529242893091E+017,negative,1,Late Flight,1,Delta,emptynester25,0,@JetBlue what's the delay if the system isn't down?,2015-02-22 08:08:47 -0800,40.2417215807,-100.964224511803 5.69529128585556E+017,neutral,0.6753,,0,Delta,arthurhasher,0,@JetBlue Not blaming Jet Blue. This wasn't weather. Can't have planes in the air and runways a mess. That's a disaster waiting to happen.,2015-02-22 08:08:20 -0800,33.9770771280919,-106.034321492161 5.69529020892652E+017,negative,1,Late Flight,1,Delta,DPBakes,0,@JetBlue don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. Now 12,2015-02-22 08:07:54 -0800,38.6326407172836,-101.219057921632 5.69528694613672E+017,negative,1,Late Flight,0.6507,Delta,davisesq212,0,@JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours.,2015-02-22 08:06:36 -0800,42.2134197854588,-100.073405807018 5.69528451339674E+017,neutral,0.6635,,0,Delta,calvinsavanna,0,@JetBlue and ask she load the bag for my flight,2015-02-22 08:05:38 -0800,43.959323125846,-101.015462096812 5.69528351364293E+017,negative,1,Flight Attendant Complaints,0.6545,Delta,calvinsavanna,0,"@JetBlue after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards",2015-02-22 08:05:14 -0800,41.0674245677536,-108.693401357742 5.69528083755237E+017,negative,0.6947,Late Flight,0.6947,Delta,emptynester25,0,@JetBlue get flight 16 into the air,2015-02-22 08:04:11 -0800,42.5859002490737,-111.379557172659 5.69527951831667E+017,negative,1,Can't Tell,0.701,Delta,arthurhasher,0,@JetBlue That's not weather reLate Flightd. You are just being nice and blaming the weather. Airport just wasn't prepared. Investigation time.,2015-02-22 08:03:39 -0800,37.3363682981246,-111.12493794976 5.69527848131637E+017,positive,0.66,,,Delta,SMHillman,0,"@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU",2015-02-22 08:03:14 -0800,45.3412072831157,-96.9412841960445 5.69527641025307E+017,positive,0.6366,,0,Delta,Luessen,0,@JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse,2015-02-22 08:02:25 -0800,44.1649368969614,-98.6512243859799 5.69527586960712E+017,negative,0.6856,Flight Attendant Complaints,0.6856,Delta,calvinsavanna,0,"@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it",2015-02-22 08:02:12 -0800,33.4077441476413,-103.143366765371 5.69527183825183E+017,negative,0.3485,Customer Service Issue,0.3485,Delta,calvinsavanna,0,@JetBlue I'm also a mosaic customer and fly jet blue ALOT....,2015-02-22 08:00:36 -0800,42.0821516279167,-100.834032549848 5.69526960268964E+017,negative,1,Late Flight,0.657,Delta,TheGeoffHunt,0,@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate,2015-02-22 07:59:43 -0800,34.1407873433979,-103.832865629227 5.69526894028198E+017,negative,1,Flight Attendant Complaints,0.6863,Delta,calvinsavanna,0,@JetBlue she waved someone behind me to step forward although I explained what happened and indicated my need to make my flight,2015-02-22 07:59:27 -0800,39.1082584732373,-97.0883799254135 5.69526559012495E+017,negative,1,Late Flight,0.6461,Delta,TheGeoffHunt,0,@JetBlue #489. Flight #589 is departing before we even board,2015-02-22 07:58:07 -0800,41.2828259010692,-98.3671384073022 5.69526493023498E+017,positive,1,,,Delta,burke_dori,0,@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job,2015-02-22 07:57:51 -0800,42.7950949168264,-111.185863383876 5.6952645852935E+017,negative,1,Flight Attendant Complaints,1,Delta,calvinsavanna,0,"@JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass",2015-02-22 07:57:43 -0800,41.0858216185482,-105.580495452547 5.69526325255365E+017,positive,1,,,Delta,SMHillman,0,@JetBlue it's only because I'm wearing #TrueBlueColors!,2015-02-22 07:57:11 -0800,42.4877452299949,-102.497854376265 5.69525974284558E+017,neutral,0.6598,,0,Delta,emptynester25,0,@JetBlue flight16?,2015-02-22 07:55:48 -0800,49.3719807866728,-99.2664096986632 5.69525875860906E+017,negative,1,Cancelled Flight,0.3511,Delta,arthurhasher,0,@JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway.,2015-02-22 07:55:24 -0800,35.5688839287615,-101.263089901698 5.69525684864983E+017,negative,1,Late Flight,1,Delta,TheGeoffHunt,0,"@JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as ""on time"" #updateyourwebsite #489",2015-02-22 07:54:39 -0800,45.8113620754794,-98.5498168728928 5.69525641759994E+017,neutral,1,,,Delta,SMHillman,0,@JetBlue whatever your lil #mint heart desires! http://t.co/WmX12F33ZC,2015-02-22 07:54:28 -0800,40.872942328075,-95.9828696662744 5.69525452081111E+017,negative,1,Customer Service Issue,0.6914,Delta,emptynester25,0,@JetBlue how can your entire system go down? No IT? Really?,2015-02-22 07:53:43 -0800,33.4278650258049,-93.5483062150822 5.69525270907982E+017,negative,1,Late Flight,1,Delta,Luessen,0,@JetBlue Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue,2015-02-22 07:53:00 -0800,34.4267688438861,-103.608037457769 5.69524310186062E+017,negative,1,Customer Service Issue,0.6538,Delta,emptynester25,0,@JetBlue seriously? System down? No IT?,2015-02-22 07:49:11 -0800,46.4972611324691,-100.052923352898 5.69524116769915E+017,positive,0.6832,,0,Delta,tom_brant,0,"@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!",2015-02-22 07:48:25 -0800,40.3593818624395,-101.094052671216 5.69522879764808E+017,negative,1,Customer Service Issue,0.6713,Delta,calvinsavanna,0,"@JetBlue just had a horrible experience with check in agent at fort myers, I'll document and send details, off to Boston",2015-02-22 07:43:30 -0800,37.4266051906814,-106.105961700073 5.69522767868989E+017,negative,1,Customer Service Issue,0.6518,Delta,DPBakes,0,"@JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on",2015-02-22 07:43:03 -0800,39.8942821409426,-99.0073044427416 5.6952269026195E+017,neutral,1,,,Delta,burke_dori,0,@JetBlue have a cpap machine for sleep apnea. Is this OK to carry on if I also have a small bag for clothes?,2015-02-22 07:42:45 -0800,33.1274800214173,-111.890554813148 5.69521778797744E+017,positive,1,,,Delta,jaynebwise,0,@JetBlue got it. thanks the quick reply.,2015-02-22 07:39:07 -0800,42.8494634588342,-99.3539463824586 5.69520477351383E+017,negative,1,Flight Attendant Complaints,1,Delta,davisesq212,0,@JetBlue isn't this something YOU should do?! Why should I tell your crew how to do their job?,2015-02-22 07:33:57 -0800,33.3657092063062,-96.8915809734721 5.69519860994204E+017,negative,1,Late Flight,0.6383,Delta,jaynebwise,0,@JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http://t.co/BTvpxTZJu0,2015-02-22 07:31:30 -0800,43.3760930535765,-100.937274115432 5.6951957131459E+017,neutral,1,,,Delta,N_Brennan,0,@JetBlue do bags still fly free or have you started charging? thanks!,2015-02-22 07:30:21 -0800,33.8680477190516,-110.71181373718 5.6951747929641E+017,positive,1,,,Delta,MichaelRunfola,0,@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee,2015-02-22 07:22:02 -0800,45.4509109061439,-96.5494498603973 5.69516908195815E+017,positive,0.6671,,0,Delta,djkeating13,0,"@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed.",2015-02-22 07:19:46 -0800,42.9289989298583,-98.3524925713148 5.69514902748062E+017,neutral,0.3437,,0,Delta,cshells4,0,@JetBlue Charleston - from your app guys as of a few minutes ago!!! http://t.co/sEUlpvfn95,2015-02-22 07:11:48 -0800,42.4833357416981,-93.7728343356403 5.69514688809181E+017,positive,1,,,Delta,shirabird,0,"@JetBlue thx, social media person!",2015-02-22 07:10:57 -0800,41.5249828296653,-93.1775659664969 5.69514471296774E+017,negative,1,Late Flight,1,Delta,djkeating13,0,@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?,2015-02-22 07:10:05 -0800,36.5236235375256,-93.8143401345267 5.69514168576975E+017,neutral,1,,,Delta,antbronxnyc,0,@JetBlue Just left #LaGuardia now...#Sunshine in a little over 2 hours,2015-02-22 07:08:53 -0800,39.9347378150719,-100.49770110717 5.69512447717085E+017,neutral,1,,,Delta,sylvie75015,0,"@JetBlue I hear you and safety is #1! I think we can get to JFK though now so let's help the pilots, passengers & crew get there safely!",2015-02-22 07:02:03 -0800,43.8290024408094,-111.315237237377 5.69512252639982E+017,negative,0.6363,Cancelled Flight,0.3497,Delta,shirabird,0,"@JetBlue is JFK still closed? Tryna get out of Ft Lauderdale on flight 502, just want to get home to nyc!",2015-02-22 07:01:16 -0800,27.5643358890099,-98.966901695895 5.69512239209824E+017,negative,1,Customer Service Issue,0.6812,Delta,cshells4,0,@JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!,2015-02-22 07:01:13 -0800,38.8198514628159,-108.953913094274 5.69511892215062E+017,negative,0.6477,Late Flight,0.6477,Delta,candygrrl2001,0,"@JetBlue hmmm it says im following you. We just got de-iced, but still haning around for the runway to clear..",2015-02-22 06:59:50 -0800,43.6173345390075,-98.5488178835748 5.69510849846612E+017,positive,1,,,Delta,SMHillman,0,@jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded & how can you not love #FlyFi… http://t.co/NY6CS7jRuV,2015-02-22 06:55:42 -0800,32.6908439248212,-104.894741712881 5.69510667612504E+017,negative,1,Late Flight,1,Delta,DrCraigKasper,0,"@JetBlue flt 136 from PHX. Delayed 2 hrs, circle 1 hr, divert to upstate NY, just sitting for 1 hr No communication #horrible",2015-02-22 06:54:58 -0800,38.6116491922811,-96.7435830851226 5.69509408939487E+017,positive,0.6869,,,Delta,JohnFMacky,0,@JetBlue they miraculously fixed the plane #kudos to shoe ever it was,2015-02-22 06:49:58 -0800,43.1734467251079,-85.8328002138874 5.69508802891883E+017,neutral,1,,,Delta,SMHillman,0,@jetblue that's cause we're TrueBlue! It's ur #love that keeps liftin' me #higherandhigher https://t.co/xGfS6tJTMo http://t.co/ixM3t5mIZc,2015-02-22 06:47:34 -0800,45.9009897123658,-100.500693105168 5.69508336594506E+017,negative,1,Late Flight,0.6782,Delta,mtanji,0,"@jetblue all your online resources say we're on time, but clearly we are not. This is not very information age of you...",2015-02-22 06:45:43 -0800,43.9256633462168,-97.7119293204536 5.69506408145785E+017,negative,1,Flight Attendant Complaints,0.6832,Delta,davisesq212,0,@JetBlue ..... No crew at our gate.,2015-02-22 06:38:03 -0800,37.0254572562844,-105.230499364385 5.69506389397283E+017,positive,0.6632,,0,Delta,jjkend,0,@JetBlue 😭😭😭😭 yall are really better then American Airlines though.,2015-02-22 06:37:58 -0800,44.0661915413061,-103.25586076956 5.69506217271427E+017,negative,1,Customer Service Issue,0.6316,Delta,davisesq212,0,@JetBlue why don't YOU tell them to update the boards?!,2015-02-22 06:37:17 -0800,39.08410314397,-107.284514608172 5.69504946120299E+017,positive,1,,,Delta,SMHillman,0,What can I say other than when it comes to my #BrandLoveAffair w/ @jetblue ur my #soulandinspiration https://t.co/IGkoGyWksr #umosaicmecrazy,2015-02-22 06:32:14 -0800,40.3172558752863,-100.774700382462 5.69504299992142E+017,negative,1,Late Flight,0.6632,Delta,sylvie75015,0,"@JetBlue Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY!",2015-02-22 06:29:40 -0800,43.0517052732518,-92.3016217648765 5.69503983623999E+017,negative,1,Customer Service Issue,1,Delta,JohnFMacky,0,@JetBlue you want me to talk to the wall?,2015-02-22 06:28:25 -0800,37.4664888308198,-99.3513253294507 5.69503518224212E+017,positive,1,,,Delta,ctohome1,0,@JetBlue Great service from PBI to HPN! Thanks.,2015-02-22 06:26:34 -0800,47.1719248364237,-109.031934021839 5.69502050536587E+017,negative,1,Late Flight,0.6773,Delta,TheBigEasy5889,0,@JetBlue Its poor Flight management. There is no reason why a scheduled 8:00 pm flight to takr off At 11:00pm .,2015-02-22 06:20:44 -0800,44.6575961728761,-94.8794374108224 5.69501773863494E+017,neutral,0.64,,0,Delta,SNS858585,0,@JetBlue hi is there a way we can check to track the flight that will arrive & that will be our flight to depart.,2015-02-22 06:19:38 -0800,42.3101681826842,-96.2877499896347 5.69501556275606E+017,positive,1,,,Delta,GreenkidspenWRA,0,"@JetBlue done, thank you!",2015-02-22 06:18:46 -0800,37.0629376411506,-96.5314099299878 5.69498738856755E+017,negative,0.6632,Customer Service Issue,0.3368,Delta,davisesq212,0,@JetBlue note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http://t.co/zvfmxnuELJ,2015-02-22 06:07:34 -0800,42.7180195939167,-101.241793790053 5.69498511609356E+017,neutral,0.6703,,,Delta,OverTheEdge55,0,@JetBlue will do.,2015-02-22 06:06:40 -0800,39.5037733045699,-99.0198084696484 5.69497966660219E+017,negative,1,Late Flight,1,Delta,davisesq212,0,@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp,2015-02-22 06:04:30 -0800,35.6465207891412,-102.699572347753 5.69497959932531E+017,neutral,0.6843,,0,Delta,JohnFMacky,0,@JetBlue ok should I start looking into other flights?,2015-02-22 06:04:29 -0800,39.8721723015019,-95.7073098250011 5.69497791623512E+017,negative,0.6518,Can't Tell,0.6518,Delta,sylvie75015,0,@JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?,2015-02-22 06:03:48 -0800,37.1356241474222,-108.436983216415 5.69496729755652E+017,neutral,0.6316,,0,Delta,MegBurns,0,@JetBlue on flight 622 from Nassau to JFK. Not showing Cancelled Flightled yet but assuming it will be? Any info?,2015-02-22 05:59:35 -0800,35.5196882145849,-98.0920404045339 5.69494958006264E+017,negative,0.6935,Can't Tell,0.3586,Delta,BannMen,0,@JetBlue we need an ETA please,2015-02-22 05:52:33 -0800,34.3389918143563,-99.110282855862 5.69493813884031E+017,neutral,1,,,Delta,JohnFMacky,0,@JetBlue you can 100% confirm that?,2015-02-22 05:48:00 -0800,37.3765091354511,-100.515136458742 5.69493046557069E+017,negative,0.6309,Late Flight,0.6309,Delta,MerrickRealtor,0,@jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free,2015-02-22 05:44:57 -0800,41.6259752986984,-92.5552842248186 5.6949153761006E+017,negative,0.6617,Cancelled Flight,0.6617,Delta,OverTheEdge55,0,@JetBlue I'm at 4:05 will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted?,2015-02-22 05:38:57 -0800,39.0457446873747,-95.7147751511951 5.69490427625087E+017,negative,1,Late Flight,1,Delta,TIURach2014,0,@JetBlue @fllairport best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? #stranded,2015-02-22 05:34:33 -0800,34.7757702027316,-104.893846138667 5.69490072975876E+017,negative,0.6552,longlines,0.3448,Delta,BannMen,0,"@JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight.",2015-02-22 05:33:08 -0800,41.9522933777522,-100.018488032708 5.69489114707431E+017,negative,0.6575,Can't Tell,0.3394,Delta,betorides,0,"@JetBlue I travel for business twice a week and after the @AmericanAir fiasco, I'll be flying blue more often. Thanks.",2015-02-22 05:29:20 -0800,33.9428623035154,-96.3604206607839 5.69487598709817E+017,neutral,1,,,Delta,BannMen,0,@JetBlue we are on flight 751 and were returning to the gate can you provide any information?,2015-02-22 05:23:18 -0800,46.5272445272098,-106.442976803752 5.6948529763915E+017,negative,1,Customer Service Issue,1,Delta,tonytouch09,0,@JetBlue won't see my money again after their poor service should have stuck with virgin america what was i thinking trying jetblue???,2015-02-22 05:14:10 -0800,44.1353971194145,-101.395466191952 5.69484400594952E+017,negative,1,Customer Service Issue,1,Delta,tonytouch09,0,@JetBlue suck and their customer services are the worst whats the point of having a loyalty scheme that they don't honor #badairline,2015-02-22 05:10:36 -0800,41.2755035566667,-98.8217280111855 5.6948349323697E+017,neutral,0.6477,,,Delta,OverTheEdge55,0,@JetBlue I see my flight from Boston to Pitts is ok from this afternoon. Did you have any delays for the morning flight?,2015-02-22 05:06:59 -0800,40.5385743004937,-103.60073058083 5.6947940442812E+017,positive,1,,,Delta,betorides,0,"@JetBlue FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting @AmericanAir to speak to a human at customer service",2015-02-22 04:50:45 -0800,39.4790577887701,-104.427648997278 5.69479008708121E+017,negative,0.6688,Late Flight,0.6688,Delta,JohnFMacky,0,@JetBlue how about an update on flight 475 leaving tf green delayed,2015-02-22 04:49:10 -0800,39.3690597699235,-107.337182529973 5.69477571726975E+017,negative,1,Cancelled Flight,1,Delta,JohnFMacky,0,@JetBlue well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100% confirmed,2015-02-22 04:43:28 -0800,47.7469361271462,-94.8905969083522 5.69474081202033E+017,negative,1,Cancelled Flight,1,Delta,JohnFMacky,0,@JetBlue that's where we all get on the same page. Cancelled Flighted it 45 mins ago. @delta @SouthwestAir help flights from @tfgreenairport to MCO?,2015-02-22 04:29:35 -0800,37.1980774522076,-106.69868716581 5.69473231498965E+017,neutral,1,,,Delta,yoyijr,0,@Jetblue I'm so sorry I cheated on you with @Delta @DeltaAssist. Please take me back. I wore protection.,2015-02-22 04:26:13 -0800,52.476629470153,-98.2936897341059 5.69471837614137E+017,negative,1,Cancelled Flight,1,Delta,JohnFMacky,0,@JetBlue my flight 475 Cancelled Flighted due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int,2015-02-22 04:20:41 -0800,39.9999427963002,-100.160983607207 5.69462004332646E+017,positive,1,,,Delta,suek03,0,@JetBlue okay thank you! I'll check with them again!,2015-02-22 03:41:36 -0800,35.521719354527,-103.344660399729 5.69460591644926E+017,negative,1,Bad Flight,0.6484,Delta,suek03,0,@JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?,2015-02-22 03:35:59 -0800,45.6709163627818,-92.7644703861376 5.69447456896918E+017,positive,1,,,Delta,sylvie75015,0,"“@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourock” > Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks",2015-02-22 02:43:48 -0800,53.7021817078706,-104.231843937866 5.69439829328409E+017,positive,1,,,Delta,logantracey,0,@JetBlue They just came out. Thanks for the follow-up. That's why you're the best!,2015-02-22 02:13:29 -0800,40.7219132221133,-108.470353041015 5.69439674294338E+017,positive,1,,,Delta,logantracey,0,@JetBlue Thanks! See you soon!,2015-02-22 02:12:52 -0800,30.2961337265355,-108.782483490104 5.69436958281183E+017,negative,0.6842,Lost Luggage,0.6842,Delta,logantracey,0,"@JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..??",2015-02-22 02:02:05 -0800,38.8830866977082,-104.122679656048 5.69435866902303E+017,positive,0.6742,,0,Delta,logantracey,0,@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery,2015-02-22 01:57:44 -0800,43.5678771392343,-107.171600831408 5.69423132240556E+017,neutral,1,,,Delta,tayeoman,0,@JetBlue should I expect delays at dca for 7am departure? Going to Orlando on flight 723,2015-02-22 01:07:08 -0800,36.5881894428947,-102.809783967078 5.69420237189181E+017,negative,1,Bad Flight,0.3458,Delta,MaverickEMT,0,@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.,2015-02-22 00:55:38 -0800,39.8953690901204,-106.713580141217 5.69420073707774E+017,negative,1,Bad Flight,0.6751,Delta,MaverickEMT,0,@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was,2015-02-22 00:54:59 -0800,40.7055233246546,-98.194213928106 5.69418216935723E+017,negative,1,Late Flight,1,Delta,logsoleary,0,@JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired,2015-02-22 00:47:36 -0800,43.21062707705,-101.362837695943 5.69413676337275E+017,negative,1,Can't Tell,0.6495,Delta,MaverickEMT,0,@JetBlue just lost very loyal customers who use them 4-10 times a year.,2015-02-22 00:29:34 -0800,38.8402793565421,-93.9138937891592 5.69394918675784E+017,positive,0.6309,,,Delta,MUANikkiMalcom,0,@JetBlue thanks for the response - when is the next flight after the 9:48 flight?,2015-02-21 23:15:02 -0800,32.7467119088726,-93.3127494568024 5.69387453418762E+017,negative,1,Late Flight,0.7013,Delta,designer_helen,0,@JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. 😒,2015-02-21 22:45:22 -0800,53.4049740994804,-95.512083533691 5.69386956435489E+017,positive,1,,,Delta,AuthorMarcClark,0,@JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.,2015-02-21 22:43:23 -0800,38.9039226122249,-107.693561135444 5.6938658193886E+017,negative,1,Bad Flight,1,Delta,designer_helen,0,@JetBlue a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face..,2015-02-21 22:41:54 -0800,40.7538632948574,-97.5447329071544 5.69385087424459E+017,neutral,1,,,Delta,JEOKOO1,0,@JetBlue @SouthwestAir @VirginAmerica @AmericanAirBR download jeokoo the American app for air travelers,2015-02-21 22:35:58 -0800,45.52193655237,-98.3762208645631 5.69382239131169E+017,positive,1,,,Delta,katieblanchb,0,@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired,2015-02-21 22:24:39 -0800,39.3237226229598,-104.796796634988 5.6938181127877E+017,negative,1,Customer Service Issue,1,Delta,SibleyStepsOut,0,@JetBlue I've spoken 2/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more.,2015-02-21 22:22:57 -0800,42.5654407013945,-96.5565907133447 5.69380376709239E+017,neutral,1,,,Delta,JustinRosentha,0,@JetBlue Alright I hope. My JetBlue app is showing a change in my seats and online shows an a320. Don't want any surprises,2015-02-21 22:17:15 -0800,42.4722617910773,-99.6382483320347 5.69378165610525E+017,neutral,0.64,,0,Delta,JustinRosentha,0,@JetBlue I know you guys are super busy but is flight 1222 an a320 or e190?,2015-02-21 22:08:27 -0800,38.6036873121304,-99.535691321189 5.69373511455777E+017,neutral,1,,,Delta,billqamz,0,@JetBlue Follow me pls?,2015-02-21 21:49:58 -0800,33.0790022635891,-103.291706020695 5.69369662955262E+017,negative,1,Flight Attendant Complaints,0.6785,Delta,rudinov,0,@JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting,2015-02-21 21:34:40 -0800,39.8167169829704,-97.4622857366652 5.6936684654737E+017,negative,1,Bad Flight,0.6556,Delta,DestineMedia,0,@JetBlue you have to service your remote controllers on my flight I watched equalizer (movie) THREE times because my remote was stuck,2015-02-21 21:23:29 -0800,38.3342567086162,-96.6277374037163 5.69366479008862E+017,negative,1,Late Flight,1,Delta,DestineMedia,0,@JetBlue @dgruber1700 oh wow and I'm complaining about two hour on the run way shucks JetBlue NOT GOOD your service was better than this,2015-02-21 21:22:01 -0800,29.8638688356192,-104.018667327107 5.6936581822983E+017,negative,1,Late Flight,1,Delta,DestineMedia,0,@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate,2015-02-21 21:19:24 -0800,29.8824751401516,-96.824208021219 5.69364648576872E+017,positive,1,,,Delta,ClassyMalick,0,@JetBlue thank you thank you! I finally set up the jetblue app! Yay!,2015-02-21 21:14:45 -0800,39.5877961864213,-106.041247915852 5.69364383652045E+017,negative,1,Can't Tell,0.3417,Delta,Ryancotter82,0,@JetBlue everytime I come back to Boston it's a minimum 45 min wait for bags. Earlier it was almost an hour. Why is it only Boston jetblue?,2015-02-21 21:13:41 -0800,39.8335512396789,-103.690230764332 5.69359788120908E+017,positive,1,,,Delta,willliu11,0,@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome,2015-02-21 20:55:26 -0800,44.6374071836828,-101.606170630769 5.69358956549681E+017,negative,1,Customer Service Issue,0.6946,Delta,jrcoonley,0,@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(,2015-02-21 20:52:08 -0800,29.0731915931027,-102.077891336891 5.69357827522699E+017,negative,0.6749,Customer Service Issue,0.6749,Delta,TheBigEasy5889,0,@JetBlue I am But Your customer service is Brutal.,2015-02-21 20:47:38 -0800,44.6882198111997,-100.136672025532 5.69355673068118E+017,neutral,1,,,Delta,EtihadNews,0,@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/vGqOihtRkH,2015-02-21 20:39:05 -0800,37.0779797560403,-85.9669556114487 5.69353033915585E+017,positive,1,,,Delta,MrDaftPrawn,1,@JetBlue @Maddie_Flood Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work 😊,2015-02-21 20:28:36 -0800,34.5007463818327,-100.681800458889 5.69352134774415E+017,positive,0.6942,,0,Delta,BookerWoodfox,0,@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.,2015-02-21 20:25:01 -0800,40.6890155926468,-100.098307485719 5.69349960228975E+017,negative,1,Flight Attendant Complaints,1,Delta,AllisonWooster,0,@JetBlue flight attendant was hesitant to give me more baby sized cookies,2015-02-21 20:16:23 -0800,40.666977067265,-99.9902184676357 5.69348995136377E+017,negative,0.6192,Can't Tell,0.3256,Delta,AllisonWooster,0,@JetBlue Y U NO LET ME OUT AND MAKE FUN SIZE COOKIES #stuckonaplane #sos #babyfood,2015-02-21 20:12:33 -0800,35.3407518711893,-106.978256110838 5.6934826815461E+017,positive,1,,,Delta,skydivingblond,0,@JetBlue thank you 😊 standing in line now!,2015-02-21 20:09:39 -0800,39.0216179908193,-96.7181463105508 5.69346870423769E+017,negative,0.6774,Cancelled Flight,0.3441,Delta,skydivingblond,0,@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!,2015-02-21 20:04:06 -0800,38.8790712670358,-94.7682779428936 5.69346433305993E+017,neutral,0.6926,,0,Delta,brycecollins123,0,@JetBlue is that supposed to change in the near future?,2015-02-21 20:02:22 -0800,45.2528790090752,-100.360432059344 5.69346428839064E+017,positive,1,,,Delta,karaackerman,0,@JetBlue thank you,2015-02-21 20:02:21 -0800,31.6926626419791,-102.272176984119 5.69346317706768E+017,neutral,1,,,Delta,si23vr858rb04,0,Can You please help to save my daughters life @JetBlue for details Go here @Help_Lindsey,2015-02-21 20:01:54 -0800,43.0202971907328,-97.3207205953516 5.69345693770502E+017,negative,1,Late Flight,0.7067,Delta,FirefighterGeek,0,"@JetBlue You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law. They spent several hours waiting.",2015-02-21 19:59:25 -0800,46.1624888506066,-96.5367348503414 5.69344914485584E+017,neutral,1,,,Delta,TheBigEasy5889,0,@JetBlue I will when I land.,2015-02-21 19:56:20 -0800,46.3282750811031,-93.6543417061192 5.69344744297521E+017,negative,1,Flight Attendant Complaints,0.6747,Delta,TheBigEasy5889,0,@jetblue I missed a goal On @NHLonNBCSports because of your Inept male stewardess. I should have landed already but I havent taken off yet.,2015-02-21 19:55:39 -0800,44.3216062956987,-97.0376671835164 5.69344334761316E+017,negative,1,Can't Tell,0.6556,Delta,FrancoIKU,0,@JetBlue you are doing a horrible job at JFK...you need to rethink how you put these routes together. Unprofessional,2015-02-21 19:54:01 -0800,36.8547767833167,-110.170454990789 5.69343882389017E+017,neutral,1,,,Delta,brycecollins123,0,@JetBlue do bags still fly for free anymore?,2015-02-21 19:52:14 -0800,44.7675096059978,-98.5370984613816 5.69343781092401E+017,negative,1,Late Flight,1,Delta,karaackerman,0,@JetBlue can you let me know status of flight #454 PBI-JFK delayed 2.5hours now on board problem with hatch..,2015-02-21 19:51:49 -0800,39.0330182057939,-100.123162512341 5.69343607326548E+017,negative,0.3723,Late Flight,0.3723,Delta,skydivingblond,0,"@JetBlue thanks for response! Crew has been VERY patient with us, but they are also frustrated. Wouldn't be so bad but airport is closed!",2015-02-21 19:51:08 -0800,33.2707065890391,-109.537004546762 5.6934300347682E+017,neutral,0.6641,,0,Delta,dgruber1700,0,@JetBlue flite454,2015-02-21 19:48:44 -0800,38.8571861775519,-101.215076783294 5.69342641571291E+017,negative,1,Can't Tell,0.6527,Delta,TheBigEasy5889,0,@JetBlue Why did you interupt the Staduim Series on @NHLonNBCSports. I dont need to see your stupid commercials or Emergency. Info.,2015-02-21 19:47:18 -0800,38.5629593354653,-101.154204828903 5.69342393943773E+017,neutral,0.6627,,,Delta,brycecollins123,0,@JetBlue when will you release flights for February 2016?,2015-02-21 19:46:19 -0800,41.8719984327602,-99.8687685451743 5.69342336158851E+017,negative,1,Customer Service Issue,0.6857,Delta,KON1200,0,@JetBlue we are well aware. Insufficient info. No options.,2015-02-21 19:46:05 -0800,45.9998437583262,-96.094830220776 5.69341821505163E+017,negative,1,Late Flight,0.6806,Delta,JtRoP,0,@JetBlue just sat on a plane for 3 hours in Dulles #insane #ijustwanttobeinBoston #thanksDC,2015-02-21 19:44:02 -0800,37.6006488146367,-93.8425989022301 5.69341641200439E+017,negative,1,Late Flight,1,Delta,dgruber1700,0,@JetBlue can we get a honest update on departure of flite 454. Been on plane with infant children,2015-02-21 19:43:19 -0800,43.7225258906341,-103.728495694251 5.69341255399965E+017,negative,1,Late Flight,0.6651,Delta,GGouliak,0,@JetBlue u suck!we have been sitting here for 9hrs because of ur negligence,2015-02-21 19:41:47 -0800,35.4868890051493,-99.104673680463 5.69341160482857E+017,negative,0.6702,Lost Luggage,0.6702,Delta,MitFein,0,@JetBlue still waiting for bags from flight 26. It landed an hour ago.,2015-02-21 19:41:25 -0800,38.2240726247756,-96.8030618398084 5.69339932801704E+017,negative,1,Can't Tell,0.6775,Delta,KON1200,0,@JetBlue Complete waste of an entire day. Pathetic.,2015-02-21 19:36:32 -0800,45.3842091907643,-95.7821623654097 5.693397179904E+017,negative,1,Late Flight,0.6544,Delta,KON1200,0,@JetBlue flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE,2015-02-21 19:35:41 -0800,40.343930383434,-107.694913515282 5.69333461401481E+017,neutral,0.6735,,,Delta,RogerSaintange,0,@JetBlue I would love to Fort Lauderdale now that would cool.,2015-02-21 19:10:49 -0800,43.1933691708376,-91.4480939451948 5.69332001720967E+017,positive,1,,,Delta,JummyTV,0,@JetBlue @L_Burley11 -- the best!!!,2015-02-21 19:05:01 -0800,37.2652570534262,-91.546586539828 5.69330782537437E+017,positive,1,,,Delta,MitFein,0,@JetBlue thanks for bringing my son home to me.,2015-02-21 19:00:10 -0800,41.7216905893181,-91.1153494251858 5.6933009564466E+017,positive,1,,,Delta,aliashmia,0,@JetBlue you got yourselves hot ladies flying the air for life #loyal,2015-02-21 18:57:27 -0800,40.5671620928707,-97.2354322095316 5.6933009185722E+017,positive,1,,,Delta,catiehorst,0,@JetBlue nothing but praise for you helping our lady make her flight to CHS tonight! #impressed,2015-02-21 18:57:26 -0800,41.563743448451,-103.094671198685 5.69329921740427E+017,negative,1,Lost Luggage,1,Delta,nonchalantCUNT,0,@JetBlue she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh,2015-02-21 18:56:45 -0800,41.6491269556239,-100.904961990303 5.69328773876871E+017,negative,1,Lost Luggage,0.6742,Delta,nonchalantCUNT,0,@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service 👎,2015-02-21 18:52:11 -0800,38.9449647901948,-102.998267620722 5.69327066887402E+017,negative,1,Customer Service Issue,0.3606,Delta,SpedAdvocates,0,@JetBlue we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs.,2015-02-21 18:45:24 -0800,44.2750974750313,-99.0643778010192 5.69322419036357E+017,neutral,1,,,Delta,Drzah_,0,@JetBlue I flew on a flight about 3 months ago. Me and my girlfriend got away with having sex in a restroom. Is it allowed now?,2015-02-21 18:26:56 -0800,30.3752942712266,-100.222940162317 5.69320520728113E+017,positive,1,,,Delta,laacyyy,0,@JetBlue thanks so much. Can't wait to fly with you guys :),2015-02-21 18:19:24 -0800,34.3636544555867,-105.849263593528 5.69318653792948E+017,negative,1,Late Flight,0.6809,Delta,AndrewATZ,0,"@JetBlue Flight 2202 out of JFK, 2 & 1/2 hr delay. I could get over it if it was just weather reLate Flightd, but considering it's not - Come on",2015-02-21 18:11:59 -0800,38.6161626851428,-97.4770650356687 5.69313006406013E+017,positive,0.6768,,,Delta,courtneyx54,0,"@JetBlue OK, thank you.",2015-02-21 17:49:32 -0800,49.1979028659052,-101.103858190929 5.69312396097004E+017,positive,1,,,Delta,SusetteAG,0,@JetBlue thanks for a speedy flight time recovery.,2015-02-21 17:47:07 -0800,42.3284092888999,-96.8721457752372 5.69311730540683E+017,positive,1,,,Delta,dsgersten,0,@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice,2015-02-21 17:44:28 -0800,38.2445404064676,-109.280171531286 5.69310328862831E+017,neutral,1,,,Delta,1_7_8_0,0,@JetBlue Re: Flight 8088 SXM>JFK what time does bus leave hotel on Feb 22? Mass confusion here.,2015-02-21 17:38:54 -0800,41.0682490629941,-94.7860787126661 5.69310202174026E+017,neutral,0.6729,,0,Delta,courtneyx54,0,@JetBlue Are we able to change to an Even More Space seat after we've checked in online? Have a flight tmrw and can't seem to change my seat,2015-02-21 17:38:24 -0800,40.9452029880805,-100.344744228634 5.69310070825226E+017,positive,0.3563,,0,Delta,laacyyy,0,@JetBlue would you say a delay is more likely? Thanks so much.,2015-02-21 17:37:52 -0800,32.2256553209809,-100.905409154495 5.69308292893291E+017,positive,0.6842,,,Delta,comicshans,0,"@JetBlue I did not! She's a woman who's a lead, she was working at gate c26.",2015-02-21 17:30:48 -0800,31.6896642671841,-101.633444171462 5.69307978798645E+017,neutral,0.6545,,0,Delta,laacyyy,0,@JetBlue what are the chances of one of your flights leaving at 6am out of Newark nj being Cancelled Flightled tomorrow?,2015-02-21 17:29:34 -0800,40.3968524303905,-104.32146496492 5.69307917712806E+017,positive,0.3519,,0,Delta,Margo221,0,"@JetBlue If you ""follow"" me, I will be able to DM you. Thanks.",2015-02-21 17:29:19 -0800,31.143845869595,-98.66883248995 5.69305802487439E+017,neutral,0.3711,,0,Delta,zarrylarou,0,@JetBlue Tomorrow wouldn’t have been soon enough! Thank you for the info!,2015-02-21 17:20:55 -0800,44.6873015749879,-96.4104060055967 5.69305705750114E+017,negative,0.7158,Customer Service Issue,0.3684,Delta,MaliceDavericks,0,"@JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd",2015-02-21 17:20:32 -0800,42.2072414016504,-103.835922969759 5.69305409925874E+017,positive,1,,,Delta,comicshans,0,@JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning!,2015-02-21 17:19:21 -0800,40.2034729095191,-101.736544432996 5.69304186548048E+017,positive,0.6756,,0,Delta,Margo221,0,"@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice✈☺",2015-02-21 17:14:29 -0800,40.1303960419679,-88.7144751199057 5.69303932691984E+017,negative,1,Can't Tell,0.6364,Delta,MaliceDavericks,0,"@JetBlue we saw one, he was as useless as the tsa agents who inspected my shoes",2015-02-21 17:13:29 -0800,34.0343909373976,-93.5933007895869 5.69301593587208E+017,neutral,0.6591,,,Delta,dcoadavon,0,"@JetBlue Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon",2015-02-21 17:04:11 -0800,44.3382991882831,-101.036218060703 5.69301330306699E+017,negative,1,Customer Service Issue,0.6593,Delta,MaliceDavericks,0,@JetBlue disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC,2015-02-21 17:03:08 -0800,43.7187793189396,-102.987087674365 5.69301025280168E+017,neutral,0.6461,,0,Delta,lorenbhollander,0,@JetBlue yes Party is Over 😂,2015-02-21 17:01:56 -0800,42.2722431123692,-107.09898013643 5.69300522705883E+017,positive,0.6747,,,Delta,spaceracedjs,0,@JetBlue thank you!,2015-02-21 16:59:56 -0800,41.2067676979271,-95.9253595538041 5.69300264349364E+017,positive,1,,,Delta,spaceracedjs,0,@JetBlue he just went above and beyond to be helpful,2015-02-21 16:58:54 -0800,33.0063587447527,-98.6107162711487 5.69300193503367E+017,negative,0.6671,Lost Luggage,0.3651,Delta,spaceracedjs,0,@JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found,2015-02-21 16:58:37 -0800,38.1681345067986,-93.5195797962499 5.69299428068233E+017,neutral,1,,,Delta,Torontonian5835,0,@JetBlue that selfie was extreme.,2015-02-21 16:55:35 -0800,44.0248870591122,-92.5540404297364 5.69297850456109E+017,positive,1,,,Delta,spaceracedjs,0,@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know,2015-02-21 16:49:19 -0800,41.9219582591606,-94.4217480789625 5.69296877902041E+017,positive,1,,,Delta,kaesavga,0,@JetBlue is the best! Can't wait to use my travel bank $ for a FUN trip.,2015-02-21 16:45:27 -0800,37.7734110472377,-99.4583622336782 5.69296354607935E+017,positive,0.6691,,,Delta,tarapall,0,@JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend,2015-02-21 16:43:22 -0800,42.1017906707987,-94.5270036618686 5.6929407012993E+017,positive,0.6595,,0,Delta,Suzanne_BeDell,0,@JetBlue on the plane now! Hopefully no longer at the mercy of the playlist! Thanks!,2015-02-21 16:34:17 -0800,28.4327009745674,-104.719196633184 5.69294014026904E+017,neutral,0.678,,,Delta,USairNews,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/9bzqZQx8DC,2015-02-21 16:34:04 -0800,44.9173194321565,-97.7705447889882 5.692874898835E+017,neutral,1,,,Delta,Suzanne_BeDell,0,@JetBlue Boston gate C12,2015-02-21 16:08:09 -0800,38.7797912563611,-105.56676718484 5.69284887955558E+017,neutral,1,,,Delta,MichaelBorakove,0,@JetBlue will I be charged a fee to do so?,2015-02-21 15:57:48 -0800,32.0890761577655,-92.9571908850557 5.69284604567228E+017,neutral,0.6532,,0,Delta,Suzanne_BeDell,0,@JetBlue thanks. Can you change the music in the boarding gates?,2015-02-21 15:56:41 -0800,42.6398815948214,-104.376086356472 5.69283532167758E+017,negative,1,Customer Service Issue,0.6614,Delta,SpedAdvocates,0,@JetBlue what crew? No one here is helping.,2015-02-21 15:52:25 -0800,31.0921348321718,-106.684387980066 5.69280114296402E+017,neutral,1,,,Delta,jamescalderwood,0,@JetBlue The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/ltwhmOL1Dr,2015-02-21 15:38:50 -0800,44.3903495765037,-103.623414094661 5.6928010772405E+017,negative,1,Customer Service Issue,0.6699,Delta,jsgerson,0,"@JetBlue If this is customer service, then please call me.",2015-02-21 15:38:49 -0800,44.6442548583031,-99.5063652227481 5.69279670048453E+017,negative,1,Lost Luggage,1,Delta,jsgerson,0,"@JetBlue no, we are at a hotel. Also, Jetblue lost my daughters luggage. How do you lose luggage if the plane never actually left!!!",2015-02-21 15:37:04 -0800,40.5536733981846,-95.9535428505006 5.69278644943757E+017,positive,1,,,Delta,sbgblee,0,@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home.,2015-02-21 15:33:00 -0800,44.2701329555549,-108.842354045599 5.69276518305821E+017,positive,1,,,Delta,JessicaBurack,0,@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.,2015-02-21 15:24:33 -0800,42.684975731417,-94.0726541025496 5.69275935905722E+017,positive,1,,,Delta,TomServosBlendr,0,"@JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!",2015-02-21 15:22:14 -0800,33.4567507553653,-100.619221355607 5.6927558054332E+017,negative,1,longlines,0.6522,Delta,SpedAdvocates,0,"@JetBlue lipstick on a pig still a pig. Ur new baggage claim @ SJU is a disaster. No chairs, 20 mins+ wait for baggage. #fail",2015-02-21 15:20:49 -0800,32.377164550793,-101.170396202822 5.69275554110665E+017,negative,0.6667,Late Flight,0.3333,Delta,Evecotto,0,@JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this,2015-02-21 15:20:43 -0800,39.8821355227213,-104.129355834492 5.69275378331718E+017,neutral,0.6381,,0,Delta,TomServosBlendr,0,@JetBlue What's your current checked bag price policy? I fly this coming week and couldn't find anything definitive.,2015-02-21 15:20:01 -0800,39.2988735405749,-106.752056747249 5.69274492607967E+017,neutral,1,,,Delta,JessicaBurack,0,@JetBlue are we scheduled to depart as scheduled?,2015-02-21 15:16:30 -0800,35.6506833558413,-106.205123656421 5.69274123525845E+017,negative,1,longlines,1,Delta,Evecotto,0,@JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait,2015-02-21 15:15:02 -0800,45.4699101446807,-95.7766014728951 5.6927405789773E+017,neutral,1,,,Delta,camptips,0,@JetBlue will we be able to watch the Oscars on our flight tomorrow?,2015-02-21 15:14:46 -0800,49.8323307169535,-107.122145271278 5.69273795850179E+017,negative,1,Late Flight,1,Delta,JessicaBurack,0,@JetBlue we've been delayed and delayed here in Palm beach... Need to head to Westchester. Can you give me some info?,2015-02-21 15:13:44 -0800,47.8459407132517,-99.2927895910371 5.69273785553179E+017,negative,1,Late Flight,0.6689,Delta,jsgerson,0,"@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless. Need better communication!",2015-02-21 15:13:41 -0800,43.7641476026022,-99.0452931767871 5.69273777999241E+017,negative,1,Cancelled Flight,1,Delta,jsgerson,0,"@JetBlue Hey Jetblue, you Cancelled Flightled our flight from ST Maarten to JFK. Stranded my family in the baggage area and lost my daughters luggage",2015-02-21 15:13:39 -0800,36.1066897943586,-99.481373100759 5.69273297491378E+017,neutral,1,,,Delta,GreenkidspenWRA,0,@JetBlue Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?,2015-02-21 15:11:45 -0800,33.3404717704876,-98.8229020922438 5.69271994212069E+017,positive,1,,,Delta,geraldineledan,0,@JetBlue Exciting times ahead! 😁🎉,2015-02-21 15:06:34 -0800,37.9305546278976,-97.7471767931039 5.69271364521103E+017,neutral,1,,,Delta,USairNews,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Xf9MPnAaJE,2015-02-21 15:04:04 -0800,41.3191006895289,-98.050170305929 5.69271020395242E+017,negative,1,Customer Service Issue,1,Delta,cricketandjoe,0,@JetBlue your website is seriously horrible and so is your call center!! Almost makes it tempting to fly someone else!! #sodone,2015-02-21 15:02:42 -0800,35.906185217919,-101.017681534161 5.69268751008436E+017,negative,1,Late Flight,0.3607,Delta,sbgblee,0,@JetBlue why haven't you allowed for flight changes into the NY area airports tonight? Everyone is saying travel is treacherous.,2015-02-21 14:53:41 -0800,32.8626292823676,-99.6540702489358 5.69268455314219E+017,positive,1,,,Delta,CMichaelGibson,1,@JetBlue Counting on your flight 989 to get to DC!,2015-02-21 14:52:30 -0800,26.209680674076,-95.6368811406438 5.69267891721376E+017,negative,1,Late Flight,1,Delta,SusetteAG,0,"@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start.",2015-02-21 14:50:16 -0800,46.5176642579842,-94.2725945939923 5.6926667990308E+017,neutral,0.3456,,0,Delta,CMichaelGibson,0,@JetBlue You guys need pillows on these rockers to really knock it out of the park ... just sayin ...,2015-02-21 14:45:27 -0800,43.69955671276,-99.3249495765433 5.69265728408441E+017,neutral,0.3617,,0,Delta,CMichaelGibson,1,@JetBlue I sure hope you guys get me to DC to speak tomorrow! & @JohnNosta & @United: I'm winning here with @JetBlue,2015-02-21 14:41:40 -0800,41.4299622892563,-99.8392816876256 5.69262534232039E+017,negative,1,Flight Attendant Complaints,0.3683,Delta,rosenrj,0,"@JetBlue there is no supervisor available, so they couldn't do anything.",2015-02-21 14:28:59 -0800,33.3085568283137,-97.4528338214536 5.69260955953177E+017,negative,1,Customer Service Issue,1,Delta,rosenrj,0,"@JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything.",2015-02-21 14:22:42 -0800,32.6897135351176,-101.245984573609 5.69260189486064E+017,neutral,1,,,Delta,erw12,0,@JetBlue status of flight 684 from MCO to LGA tomorrow?,2015-02-21 14:19:40 -0800,33.3470406725994,-103.411269314183 5.69259756344488E+017,neutral,0.656,,0,Delta,NicoMancinelli,0,@jetblue what good with the inflight WiFi?,2015-02-21 14:17:56 -0800,46.1495434413967,-100.731170401172 5.692584047425E+017,negative,1,Late Flight,0.6667,Delta,MichaelMontero,0,@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?,2015-02-21 14:12:34 -0800,38.3651235375068,-95.3351435465185 5.6925597395889E+017,negative,1,Customer Service Issue,1,Delta,rosenrj,0,"@JetBlue we tried. They're not at all helpful. Terrible customer service, at this airport, at least.",2015-02-21 14:02:55 -0800,37.4144804318762,-100.732629616335 5.69254571622728E+017,negative,1,Cancelled Flight,1,Delta,Marc_keting,0,@JetBlue Tell me at what point will u realize u can't fly into DCA tonight- u Cancelled Flightled the 1pm when will u Cancelled Flight the 5:26,2015-02-21 13:57:20 -0800,36.2722003424713,-104.350220202813 5.69254216415482E+017,negative,1,Cancelled Flight,1,Delta,rosenrj,0,"@JetBlue making a bad situation worse. Cancelled Flighted flight, making us stay overnight in SXM. Won't provide vouchers to stay in a different hotel",2015-02-21 13:55:56 -0800,40.9540002452444,-102.187671533958 5.69253874445492E+017,neutral,0.6667,,0,Delta,FruminousB,0,@JetBlue what's the status of flight 1272 diverted to RIC? When will it depart back for LGA?,2015-02-21 13:54:34 -0800,33.3246214154945,-102.740435622063 5.69253270356664E+017,negative,1,Cancelled Flight,1,Delta,Marc_keting,0,@JetBlue You already Cancelled Flightled the one b4 us to DCA,2015-02-21 13:52:10 -0800,41.6816159233018,-92.0686545600097 5.69252657967342E+017,negative,1,Can't Tell,0.7114,Delta,MichaelBorakove,0,"@JetBlue It is physically impossible to make it to the airport, and our flight is scheduled to leave in less than 3 hours.",2015-02-21 13:49:44 -0800,42.0353959995539,-106.964475198313 5.69251925482476E+017,negative,0.6652,Cancelled Flight,0.3434,Delta,Marc_keting,0,@JetBlue at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled,2015-02-21 13:46:49 -0800,32.4114311295738,-108.556699400458 5.69249704543965E+017,positive,1,,,Delta,delmo75,0,@JetBlue great flight http://t.co/E0R0NTO4TR,2015-02-21 13:38:00 -0800,40.0632907218237,-109.283329539154 5.69249554236879E+017,positive,0.654,,0,Delta,delmo75,0,@JetBlue you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e,2015-02-21 13:37:24 -0800,36.9703298304731,-103.24803399778 5.69248721139048E+017,positive,0.6531,,,Delta,contimike,0,@JetBlue Great thank you!,2015-02-21 13:34:05 -0800,46.448716179954,-96.6902261942716 5.69248084934443E+017,negative,0.6405,Lost Luggage,0.6405,Delta,contimike,0,@JetBlue I would like to send an email to Lost and Found at JetBlue JFK; I spoke to them this morning but cannot drive their today.,2015-02-21 13:31:34 -0800,39.6585323314368,-91.9575509494949 5.69247182475407E+017,negative,1,Customer Service Issue,0.6698,Delta,jojo929,0,@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.,2015-02-21 13:27:59 -0800,37.0282939580251,-108.49807780469 5.69245707477131E+017,negative,1,Customer Service Issue,0.6667,Delta,jojo929,0,@JetBlue send more service agents so all the stranded passengers can be helped!!!🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘,2015-02-21 13:22:07 -0800,41.159148631396,-95.1422880603182 5.69245342421492E+017,negative,1,Can't Tell,0.6636,Delta,AdamJBerry,0,@JetBlue hopefully this flight Seattle to Boston 2pm will have wifi. Our first one did not and we had to entertain ourselves! #lizaapproved,2015-02-21 13:20:40 -0800,40.2161059535919,-106.409911787827 5.69244956663149E+017,positive,1,,,Delta,PatricePinkFile,0,@JetBlue good to hear. Thx for being responsive.,2015-02-21 13:19:08 -0800,28.6803937426866,-99.9474666410573 5.69244701875769E+017,neutral,1,,,Delta,Markjeffries1,0,@JetBlue Yup. MCO. 82°!!,2015-02-21 13:18:07 -0800,42.7493839078187,-108.189322816062 5.6924380733141E+017,neutral,1,,,Delta,Markjeffries1,0,@JetBlue Hey! Check it out!! It's snowing in Boston. Who could have predicted such a thing?! http://t.co/ufyxXkIsa3,2015-02-21 13:14:34 -0800,45.186955809894,-89.787854120097 5.69243017552376E+017,negative,1,Can't Tell,1,Delta,venkatesh_cr,0,@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70,2015-02-21 13:11:26 -0800,43.604602919869,-98.2909482561362 5.69242143748964E+017,positive,0.6344,,,Delta,PGAShowAndrew,0,"Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad @JetBlue",2015-02-21 13:07:57 -0800,36.1457321702285,-99.689282066407 5.69241776617161E+017,neutral,1,,,Delta,Markjeffries1,0,@JetBlue Phew!! Did it!! (Pant. Wheeze) http://t.co/ZPZ78POeON,2015-02-21 13:06:30 -0800,46.148268803763,-109.197311389116 5.69239947061928E+017,positive,1,,,Delta,CamiCorreaBal,0,"@JetBlue thanks so much for help Us, u r amazing!",2015-02-21 12:59:14 -0800,40.5715447074917,-84.4128412112753 5.69238749802074E+017,neutral,0.672,,,Delta,RozFortuna,0,"@JetBlue Thanks, it's for next weekend though so my guess is it will only go higher.",2015-02-21 12:54:28 -0800,38.6684712917276,-98.0433772638134 5.69238666654196E+017,positive,1,,,Delta,tarapall,0,@JetBlue #kudos! And we're done and heading to warmer weather!,2015-02-21 12:54:08 -0800,43.787482974446,-91.2574249426357 5.69238439373234E+017,neutral,0.7033,,0,Delta,PatricePinkFile,0,@JetBlue actually flight 1089 not 1098,2015-02-21 12:53:14 -0800,36.488554192292,-96.8471430903416 5.69238252676379E+017,neutral,0.6922,,0,Delta,PatricePinkFile,0,@JetBlue BOS to DCA 1098 at 7:16 pm.,2015-02-21 12:52:30 -0800,39.0754251567986,-103.712828945585 5.69237160886276E+017,negative,1,Can't Tell,0.6543,Delta,venkatesh_cr,0,@JetBlue I've been in pricing for 8 years to know that 70 bucks a seat is criminal. 20-30 I understand. #pricing #flying #jetblue #pricewise,2015-02-21 12:48:09 -0800,40.2071661513315,-101.862811042369 5.69236960528757E+017,negative,0.6465,Can't Tell,0.6465,Delta,T5Sparrow,0,@JetBlue *cough* #awkward!,2015-02-21 12:47:21 -0800,37.9677263055395,-103.920219188236 5.69236645180019E+017,negative,1,Customer Service Issue,1,Delta,BernardLeCroix,0,@JetBlue you guys need live chat.,2015-02-21 12:46:06 -0800,44.3026156730676,-95.7815754983256 5.69236124192932E+017,negative,0.6458,Flight Booking Problems,0.6458,Delta,BernardLeCroix,0,@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it.,2015-02-21 12:44:02 -0800,39.5426907234984,-103.748119498519 5.69235924544045E+017,positive,1,,,Delta,scrappiedoodle,0,@JetBlue Awesome! Thank you! ;),2015-02-21 12:43:14 -0800,36.5557280169078,-94.9123582879863 5.69235825680106E+017,neutral,1,,,Delta,SenatorA7,0,@JetBlue Can I bring a compact folding chair like this in a checked bag? http://t.co/9nivw9ftZw,2015-02-21 12:42:51 -0800,33.2909587491598,-108.90719396112 5.6923577364541E+017,negative,1,Can't Tell,0.3469,Delta,beachluvr104,0,@JetBlue quick ? Why is a person traveling w a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/,2015-02-21 12:42:38 -0800,42.2583683071246,-99.3595123715664 5.69235531973833E+017,negative,0.6984,Customer Service Issue,0.6984,Delta,beachluvr104,0,@JetBlue got it wish they would communicate more w us,2015-02-21 12:41:41 -0800,36.264692752555,-89.3490952898542 5.69235333050577E+017,negative,1,Late Flight,1,Delta,Swindonsays,0,@JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue,2015-02-21 12:40:53 -0800,40.2564110618609,-100.618193775063 5.6923515671799E+017,neutral,1,,,Delta,scrappiedoodle,0,@JetBlue Using JetBlue miles?,2015-02-21 12:40:11 -0800,39.2783126559742,-102.841405039075 5.69234639233143E+017,negative,1,Customer Service Issue,0.3532,Delta,BernardLeCroix,0,@JetBlue I guess I have to redo the Flight Booking Problems. Ugh!,2015-02-21 12:38:08 -0800,44.3214315736995,-97.3674787531857 5.69233861651145E+017,negative,1,Flight Booking Problems,0.6388,Delta,RozFortuna,0,@JetBlue that sucks. Oh well.,2015-02-21 12:35:03 -0800,33.4576926672449,-102.105345062722 5.69233554242081E+017,negative,1,Customer Service Issue,0.6664,Delta,beachluvr104,0,@JetBlue she's standing here on her cell no announcements no info #thismosaicnothappy,2015-02-21 12:33:49 -0800,46.4512887502344,-93.9286669099481 5.69233440463155E+017,neutral,0.6826,,0,Delta,scrappiedoodle,0,@JetBlue Using JetBlue air miles?,2015-02-21 12:33:22 -0800,47.0918281870226,-101.32279457788 5.69233260108124E+017,negative,1,Lost Luggage,1,Delta,beachluvr104,0,@JetBlue someone is here but has no info smh one bag came off and then nothing,2015-02-21 12:32:39 -0800,41.2547475148715,-99.6058971535814 5.69232785786999E+017,negative,0.6822,Customer Service Issue,0.3485,Delta,BernardLeCroix,0,@JetBlue there's is nothing there because apparently I have to connect them for that to be true.,2015-02-21 12:30:46 -0800,34.6733509340824,-100.742907575573 5.6923110242825E+017,neutral,1,,,Delta,scrappiedoodle,0,@JetBlue Hello! Can you tell me if you currently fly to Hawaii? Thanks!,2015-02-21 12:24:05 -0800,38.5155221165058,-101.620542808289 5.69230997650215E+017,negative,1,Lost Luggage,0.6854,Delta,beachluvr104,0,@JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes,2015-02-21 12:23:40 -0800,41.398857367096,-104.851466233281 5.69230859896803E+017,negative,1,Customer Service Issue,1,Delta,BernardLeCroix,0,@JetBlue why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous.,2015-02-21 12:23:07 -0800,35.8550086986052,-93.681299712125 5.69230515833856E+017,positive,1,,,Delta,Southbeachpapi,0,@JetBlue thanks for update http://t.co/K7uBOTMr1r,2015-02-21 12:21:45 -0800,39.7973402873344,-97.4612425449912 5.69230445654741E+017,neutral,0.6517,,0,Delta,BernardLeCroix,0,@JetBlue I clear that folder regularly and JetBlue is white listed so it never got to me.,2015-02-21 12:21:28 -0800,43.8254585443654,-95.2956218591485 5.69230193220555E+017,neutral,1,,,Delta,BernardLeCroix,0,@JetBlue I can't call right now. My baby just fell asleep.,2015-02-21 12:20:28 -0800,54.5930463286223,-107.08710428198 5.69229572123681E+017,positive,0.6686,,,Delta,AdamJBerry,1,@JetBlue @amybruni @DIRECTTV but of course! :-) #bestdressed #bluecarpet,2015-02-21 12:18:00 -0800,40.3999293022762,-99.400199291221 5.69229142597771E+017,negative,0.6591,Can't Tell,0.6591,Delta,BernardLeCroix,0,"@JetBlue it seems I never received an ID, just a password.",2015-02-21 12:16:18 -0800,35.8018583916399,-101.325623479395 5.69229104286986E+017,neutral,1,,,Delta,RozFortuna,0,@JetBlue yesterday's deal?,2015-02-21 12:16:08 -0800,35.4519340275889,-99.256390811483 5.69229091657937E+017,neutral,0.6472,,0,Delta,RozFortuna,0,@JetBlue so yesterday a flight I wanted to Chicago was on sale within my points range and today it isn't. Any way you guys can still honor,2015-02-21 12:16:05 -0800,34.6497670490425,-98.8100213440197 5.69228412159722E+017,neutral,0.6669,,0,Delta,BernardLeCroix,0,@JetBlue I have an email that says I have to sign on to the travel bank? How do I that?,2015-02-21 12:13:23 -0800,42.2643306932529,-107.918611155436 5.69227490046165E+017,negative,0.6822,Can't Tell,0.3629,Delta,BernardLeCroix,0,"@JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled.",2015-02-21 12:09:44 -0800,44.7404324204439,-95.9660524272514 5.6922646028161E+017,negative,1,Can't Tell,0.6405,Delta,BernardLeCroix,0,@JetBlue where did my travel bank credit go? I can't call you right now.,2015-02-21 12:05:38 -0800,41.4412775477524,-101.550062785257 5.69224171303146E+017,positive,0.6489,,,Delta,Destructiff,0,@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. #goodgenes #ilookyoung,2015-02-21 11:56:32 -0800,35.6524742138408,-98.4576869207559 5.69223830759059E+017,positive,0.693,,,Delta,ejhart6,0,"@JetBlue Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids. Just very frustrating. Tried app, web, etc. Still love u guys!",2015-02-21 11:55:11 -0800,35.1562478030135,-98.8042073188811 5.69222694778106E+017,positive,1,,,Delta,joycefelixes,0,@JetBlue thank you! I'm excited to fly with you for the first time.,2015-02-21 11:50:40 -0800,39.5935656437991,-93.7661657540374 5.69222108200477E+017,positive,1,,,Delta,ItsLaLoca,0,Thank U 😘 “@JetBlue: @ItsLaLoca But of course! Safety is always 1st! We'll make sure to handle her with CARE and LOVE! :)”,2015-02-21 11:48:20 -0800,39.3006212860204,-110.813936959105 5.69221909231104E+017,positive,0.6593,,,Delta,Cau3cau3,0,@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!,2015-02-21 11:47:33 -0800,35.3105201778609,-97.5013586042456 5.69219656482824E+017,negative,1,Customer Service Issue,0.6842,Delta,ejhart6,0,"@JetBlue Love your airline...hate your website. Just tried to book 2 tickets (1 w miles, 1 w/out). Absolute joke. Needs a lot of work!",2015-02-21 11:38:36 -0800,37.5695174035925,-102.780894408709 5.69215076655215E+017,neutral,1,,,Delta,xmorera,0,@JetBlue What are your rules on checked baggage and carry ons from SLC to SJO?,2015-02-21 11:20:24 -0800,42.1575974102368,-91.8735947375929 5.69213183455564E+017,positive,1,,,Delta,kaitlynrosati,0,@JetBlue thanks so much for your condolences and quick response. It is very much appreciated,2015-02-21 11:12:53 -0800,39.3830849396707,-99.074611953247 5.69211529880576E+017,neutral,1,,,Delta,Farehack,0,@jetblue @viraltech creates institutional quality machine driven JetBlue Revenue predictive analytics and forecasts using public Big Data ;),2015-02-21 11:06:18 -0800,44.8651773618581,-103.540443399273 5.69204185318724E+017,positive,1,,,Delta,Margo221,1,@JetBlue Thank you Alicia! #ExceptionalService,2015-02-21 10:37:07 -0800,50.9068141987139,-111.778824861432 5.69200983173157E+017,negative,1,Lost Luggage,0.6383,Delta,CamiCorreaBal,0,"@JetBlue yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us 😞 please we need That baggage",2015-02-21 10:24:24 -0800,36.1386526832175,-102.049254822833 5.69199676282565E+017,negative,1,Lost Luggage,1,Delta,CamiCorreaBal,0,"@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogotá today, Colombian employees treated us badly , need help please",2015-02-21 10:19:12 -0800,44.3090280656017,-108.984272445072 5.69196231546831E+017,negative,1,Customer Service Issue,1,Delta,bizymom815,0,@JetBlue No changes made. My son's pass printed on same conf #. Just mine not print after I expressed disapptment w/ JetBlue,2015-02-21 10:05:31 -0800,41.9167580878764,-100.661560016951 5.69195394065953E+017,negative,1,Cancelled Flight,1,Delta,MTJaeckel,0,@JetBlue Cancelled Flighted 😢,2015-02-21 10:02:11 -0800,42.8431747058616,-104.103778260166 5.69191875271373E+017,negative,1,Customer Service Issue,1,Delta,bizymom815,0,"@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude & uncaring rep has now frozen my acct. can't print bdng pass!",2015-02-21 09:48:12 -0800,44.721607112708,-105.644662636591 5.69191191448818E+017,neutral,0.6582,,0,Delta,kaitlynrosati,0,@JetBlue minutes to spare.,2015-02-21 09:45:29 -0800,46.9034417765363,-108.066549083395 5.6919112437352E+017,negative,1,Can't Tell,1,Delta,kaitlynrosati,0,"@JetBlue the first place but I really didn't need the extra stress at this already terrible time. Oh by the way, I made the flight with 30",2015-02-21 09:45:13 -0800,45.193229823626,-95.8424518477715 5.69190933297807E+017,negative,1,Customer Service Issue,0.6552,Delta,kaitlynrosati,0,"@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in",2015-02-21 09:44:28 -0800,41.1666993254557,-100.400618307244 5.69190811113525E+017,negative,1,Flight Attendant Complaints,0.6667,Delta,kaitlynrosati,0,@JetBlue serious attitude. I was in the fault for running a tad behind but before she even knew my name or my flight info she ASSURED Me,2015-02-21 09:43:59 -0800,42.203723877775,-99.9321951734194 5.69190678758081E+017,negative,1,longlines,0.3723,Delta,kaitlynrosati,0,"@JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a",2015-02-21 09:43:27 -0800,31.2460365524122,-97.9035854757932 5.69189652080534E+017,neutral,1,,,Delta,j_romaine,0,@JetBlue Even 5 years after the earthquake...Haiti still needs helps in rebuilding #flyingitforward,2015-02-21 09:39:22 -0800,38.0552314526107,-98.2453016485374 5.69188266089382E+017,positive,1,,,Delta,clementeworks,0,@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.,2015-02-21 09:33:52 -0800,47.2890279493634,-107.68461449732 5.69187541120725E+017,neutral,0.6792,,,Delta,MarkWeprin,0,@JetBlue yup 33036 feet. But no selfie.,2015-02-21 09:30:59 -0800,47.4043999106719,-100.707877849304 5.69185441171317E+017,positive,0.6652,,,Delta,princessmarapao,0,@JetBlue mission accomplished: gave @paulgordonbrown a hug http://t.co/LT1pYKfvRq,2015-02-21 09:22:38 -0800,39.8978861227198,-93.4008619006204 5.69184255399621E+017,neutral,0.6842,,,Delta,kbosspotter,0,@JetBlue the you above all commercials? Like the legroom one,2015-02-21 09:17:56 -0800,37.7852007650201,-100.629263946684 5.69179937841816E+017,neutral,0.6581,,,Delta,princessmarapao,0,@JetBlue Will do. I'll tell him you say hey.,2015-02-21 09:00:46 -0800,39.9719929639394,-102.349776105302 5.6917821032543E+017,neutral,0.6837,,,Delta,EDTakeDown,0,"@JetBlue my wife and I booked last minute flights for a funeral separately, but we would like seats 2gether, can you do this if we DM conf#s",2015-02-21 08:53:54 -0800,35.7122260343953,-97.1750879200951 5.69177868221202E+017,positive,1,,,Delta,jaredmooreski,0,@JetBlue ok thank you for the quick response JetBlue still the best comp,2015-02-21 08:52:33 -0800,30.7285129737441,-100.537385569989 5.69176746735632E+017,positive,0.6469,,,Delta,princessmarapao,0,"@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb",2015-02-21 08:48:05 -0800,40.0283300409477,-94.9725519455619 5.69175278255284E+017,negative,0.6598,Flight Booking Problems,0.3505,Delta,jaredmooreski,0,@JetBlue flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago,2015-02-21 08:42:15 -0800,41.6342401755658,-103.373507909814 5.69174723877147E+017,negative,0.6725,Customer Service Issue,0.6725,Delta,onlyfordisplay_,0,@jetblue had me on hold foreverrrrrr,2015-02-21 08:40:03 -0800,46.126145237108,-91.3574745357521 5.69168865256546E+017,negative,1,Late Flight,0.6526,Delta,thisismysound,0,"@JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw.",2015-02-21 08:16:46 -0800,35.5066874537556,-97.0499147312813 5.69168473194041E+017,negative,1,Cancelled Flight,1,Delta,thisismysound,0,@JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this?,2015-02-21 08:15:13 -0800,26.1801323922711,-105.812552604461 5.69158629443502E+017,neutral,0.667,,,Delta,JetBlueNews,0,@JetBlue Fliers to Gain Access to WSJ Content - Analyst Blog - Nasdaq http://t.co/dWEse7Xidr,2015-02-21 07:36:06 -0800,39.5280838243847,-95.3016651966492 5.69157073906176E+017,positive,1,,,Delta,RachelLCoppola,0,@JetBlue oh definitely. I kind of only fly JetBlue.,2015-02-21 07:29:55 -0800,45.951296027507,-94.0786079952615 5.69156321636848E+017,negative,0.7024,Bad Flight,0.7024,Delta,ThatJasonEaton,0,@JetBlue if you want to fly in a storm that's your right. But give us the choice. We have kids and don't want to chance it. #nixchangefees,2015-02-21 07:26:56 -0800,40.7785867721747,-91.2981165881755 5.6915450318807E+017,positive,1,,,Delta,Amaznred,0,@JetBlue thanks for getting me to Orlando early #happiness,2015-02-21 07:19:42 -0800,43.6620073486411,-102.095373039986 5.69153142526333E+017,neutral,0.6508,,,Delta,staceylking,1,"@JetBlue Port-Au-Prince, Haiti for continued food distribution, medical supplies, & orphan care! #flyingitforward http://t.co/fn2QXybT9K",2015-02-21 07:14:18 -0800,34.0870781138246,-96.3718273811114 5.69152332765667E+017,neutral,1,,,Delta,staceylking,1,@JetBlue while in Haiti Id do food distribution for hundreds of hungry kids in nearby villages. #flyingitforward http://t.co/lTf2quD3Xc,2015-02-21 07:11:05 -0800,43.2202457588024,-112.250865083462 5.69152074052542E+017,neutral,0.6598,,,Delta,staceylking,0,"@JetBlue I'd go back to Haiti to deliver shoes, books&medicine to kids I met in orphanage last year. #flyingitforward http://t.co/pGoeUXnsPI",2015-02-21 07:10:03 -0800,36.8495433094699,-99.3790548770287 5.69150828952445E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Airways Now Covered by Bank of America (JBLU) - Dakota Financial News http://t.co/WOwxhpU5qv,2015-02-21 07:05:06 -0800,38.8500788489389,-103.96240006251 5.69146861082161E+017,neutral,1,,,Delta,domitilarodrig1,0,@JetBlue I would like to receive offers.,2015-02-21 06:49:20 -0800,46.4723352954169,-98.2232025251062 5.6914608463276E+017,neutral,1,,,Delta,joespurr,0,"@JetBlue may I check my 17-month-old child's fold-up crib for free on my flight tomorrow, similar to your policy for infant car seats?",2015-02-21 06:46:15 -0800,39.6731227152451,-115.593722273425 5.69144474359738E+017,neutral,1,,,Delta,corinahe,0,"@JetBlue offers free flights for ""Fly it Forward"" campaign http://t.co/Yh1KZkYZrR http://t.co/wmO6tKqhXp via @usatodaytravel #travel #cause",2015-02-21 06:39:51 -0800,43.5832036814585,-110.122031879381 5.69143699017372E+017,neutral,0.6637,,0,Delta,RoyalVestige,0,@JetBlue When are you guys doing a dualcam with @RedReserve ?,2015-02-21 06:36:46 -0800,34.2174424849793,-104.970844756624 5.69143528397255E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Airways Stock Rating Lowered by Vetr Inc. (JBLU) - Dakota Financial News http://t.co/QW2eBEEMVg,2015-02-21 06:36:06 -0800,34.1241712193766,-105.084260923371 5.69138202424025E+017,negative,1,Late Flight,1,Delta,alexlmichael,0,@JetBlue you #fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish.,2015-02-21 06:14:56 -0800,34.3155762650549,-98.301059490738 5.69132246810145E+017,neutral,1,,,Delta,thepointskid,0,@JetBlue do you have a waiver for NY weather today?,2015-02-21 05:51:16 -0800,38.2066741824801,-100.902884993697 5.69130620963697E+017,positive,0.7128,,,Delta,triniluv81,0,@JetBlue got it. Thanks,2015-02-21 05:44:48 -0800,35.9513129899382,-100.66632267415 5.69126841354744E+017,negative,0.3898,Can't Tell,0.3898,Delta,benjaminokeefe,0,“@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat?”Unfortunately yes ❄️⛄️ #WereNotinCaliAnymore,2015-02-21 05:29:47 -0800,37.3523144923765,-103.467171468334 5.69125697530102E+017,positive,1,,,Delta,Dress4YesConJax,0,"@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth 👍👍 😊 #happytweet",2015-02-21 05:25:14 -0800,39.7731517571498,-100.894017498883 5.69125454684279E+017,neutral,0.6733,,,Delta,Ajok81,0,@JetBlue going to San Juan!,2015-02-21 05:24:16 -0800,39.2797804295858,-97.5692048627306 5.69122341797691E+017,negative,1,Customer Service Issue,0.6869,Delta,JessBarbalato,0,@jetblue is the website down? Can't print boarding pass,2015-02-21 05:11:54 -0800,37.0392643072938,-108.341012277078 5.69121160149012E+017,positive,1,,,Delta,mike_baskin,0,"@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf ""Breaking Barriers To a Clean Energy Future""",2015-02-21 05:07:12 -0800,42.1618445062262,-94.3299579946101 5.69118085245899E+017,positive,0.6931,,,Delta,PilardelMaria,0,@JetBlue Thanks!,2015-02-21 04:54:59 -0800,36.6631932275681,-99.2292910574659 5.69114409613861E+017,neutral,1,,,Delta,takenn54,0,@JetBlue are you going to be giving travel agent rates to those who hold an Iata card ???,2015-02-21 04:40:23 -0800,43.8578264781257,-107.117452968972 5.69113910776881E+017,positive,1,,,Delta,KimSinanovic,0,@JetBlue Thanks for the complimentary upgrade to first. You are the best!,2015-02-21 04:38:24 -0800,35.2827601645788,-91.7740214125127 5.69113328724808E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/FFc13zYGJS,2015-02-21 04:36:05 -0800,41.9165528104376,-97.5139770996363 5.69109515657826E+017,positive,1,,,Delta,kerrymflynn,1,"@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)",2015-02-21 04:20:56 -0800,45.9597175830232,-96.1613252294372 5.69103956795904E+017,positive,1,,,Delta,AeroJobMarket,0,"@JetBlue @Airbus Wow, awesome videos guys https://t.co/dbcvEPn5QC Great work. #Bluemanity #CoreValues #Passion #AeroJobMarket #avgeek",2015-02-21 03:58:51 -0800,43.7771654114094,-102.437002451244 5.69102757875077E+017,positive,1,,,Delta,AeroJobMarket,0,@JetBlue @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket,2015-02-21 03:54:05 -0800,49.6982090449334,-96.2976203555955 5.69096740676223E+017,positive,1,,,Delta,Michael_Lytle,0,@JetBlue today my family gets to experience #mosaic status w/ me! #LifeIsGood,2015-02-21 03:30:10 -0800,34.8663704572153,-91.6685879005485 5.69091868153254E+017,neutral,0.6503,,,Delta,Galapaghxst,0,@JetBlue real shit my nigga north don't play around!,2015-02-21 03:10:49 -0800,42.1432775331495,-107.766240316619 5.69091378438746E+017,positive,0.6394,,,Delta,mutantgatto,0,@JetBlue word thanks,2015-02-21 03:08:52 -0800,42.9312459991255,-99.9864296177515 5.69087442092827E+017,neutral,1,,,Delta,mutantgatto,0,@JetBlue by any chance do u offer fresh guacamole on your flights,2015-02-21 02:53:13 -0800,37.2513667428471,-101.300661351323 5.69083604216623E+017,neutral,0.6526,,,Delta,tammyterez,0,@JetBlue Get me out of this 7 degree weather...here we go! #westpalmbeachbound 🌞✈️👸,2015-02-21 02:37:58 -0800,36.520694929484,-95.4863721105475 5.69083132353204E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Airways Lowered to Strong Sell at Vetr Inc. (JBLU) - Mideast Time http://t.co/yMMH9k4CBr,2015-02-21 02:36:06 -0800,48.2984114872341,-102.780694931825 5.69076569983087E+017,neutral,1,,,Delta,theycallme_HH,0,@JetBlue Thank you ! What about Paris ? Could we arrange something from there ?,2015-02-21 02:10:01 -0800,41.8888408193358,-97.817334911597 5.6907519611784E+017,neutral,1,,,Delta,theycallme_HH,0,@JetBlue we are trying to go as far away from King'sCollegeLondon as possible for charity today. Would you help us ? #jailbreak #RAG,2015-02-21 02:04:34 -0800,41.2342615937337,-99.5573576881138 5.69068027917922E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Fliers to Gain Access to WSJ Content - @zacks_com http://t.co/GouzrdT7ZF,2015-02-21 01:36:05 -0800,43.2755621970092,-103.720361794644 5.69066946433581E+017,negative,0.674,Late Flight,0.674,Delta,chelseylamwatt,0,"@JetBlue It's not ideal, but it's okay. Better Late Flight than never! :)",2015-02-21 01:31:47 -0800,34.8604870607626,-103.00315607292 5.69046984369111E+017,negative,1,Lost Luggage,1,Delta,mattwheeler,0,"@JetBlue yeah that's all been done. Define ""incidentals""? How much can I spend on gear so this trip is not a waste?",2015-02-21 00:12:28 -0800,42.7421790771126,-99.6690454291101 5.69044397645386E+017,negative,1,Lost Luggage,1,Delta,mattwheeler,0,@JetBlue so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ...,2015-02-21 00:02:11 -0800,38.5411904444043,-107.823758477289 5.69036471232893E+017,positive,0.6742,,,Delta,traciglee,0,"@JetBlue 162, SMF to JFK!",2015-02-20 23:30:41 -0800,40.9709999618021,-101.552294286067 5.69017837576069E+017,neutral,0.6039,,,Delta,woawABQ,0,"@JetBlue If you'd love to see more girls be inspired about becoming pilots, RT our free WOAW event March 2-8 at ABQ. http://t.co/rfXlV1kGDh",2015-02-20 22:16:38 -0800,46.6134054892851,-105.701209838778 5.69006801192161E+017,neutral,0.3602,,0,Delta,jmoalmawali,0,@JetBlue thanks anyways @SouthwestAir has my back! Awesome rate & amazing customer service #nomoreaggravation,2015-02-20 21:32:47 -0800,42.2418842983647,-107.542091439849 5.69005006902469E+017,negative,1,Customer Service Issue,1,Delta,jmoalmawali,0,@JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people,2015-02-20 21:25:39 -0800,30.2466794748843,-100.607407442662 5.69003837975089E+017,negative,1,Customer Service Issue,1,Delta,jmoalmawali,0,@JetBlue you're customer service is terrible. #NeverAgain #flywhonotblue,2015-02-20 21:21:01 -0800,42.4083763674281,-98.040502332179 5.69003165984535E+017,negative,1,Late Flight,0.6617,Delta,thatsmypotpie,0,@JetBlue now we are delayed until 1:02! This is ridiculous,2015-02-20 21:18:20 -0800,44.5484052803304,-103.214280236313 5.69002746117902E+017,negative,1,Flight Attendant Complaints,1,Delta,genna_campos,0,@JetBlue you're flight attendants suck and are always rude :( 4th bad experience with JetBlue tonight :/,2015-02-20 21:16:40 -0800,37.0292327903313,-99.1403619684397 5.68996575617409E+017,negative,1,Late Flight,0.6404,Delta,AMakuh,0,@JetBlue says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;),2015-02-20 20:52:09 -0800,39.0475888884222,-103.595885587053 5.68995644276384E+017,negative,1,Late Flight,1,Delta,cindydavis_,0,"@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best.",2015-02-20 20:48:27 -0800,46.0452317497464,-99.724846355434 5.68993773277069E+017,neutral,0.3363,,0,Delta,KoolieAshSays,0,@JetBlue oh. Makes sense. My bad.,2015-02-20 20:41:01 -0800,38.2651436330803,-103.24130882845 5.68993159419535E+017,negative,1,Can't Tell,0.6761,Delta,thatsmypotpie,0,@JetBlue 1242 now?! I may cry!,2015-02-20 20:38:35 -0800,44.5715365646371,-97.3272799984305 5.6899231429682E+017,negative,0.662,Flight Booking Problems,0.662,Delta,KoolieAshSays,0,@JetBlue why won't the site let me book tickets for nov for jfk to kin?,2015-02-20 20:35:13 -0800,35.2766426575446,-103.414431205411 5.68991695917834E+017,negative,1,Late Flight,1,Delta,jcran72,0,@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work. #flt348,2015-02-20 20:32:46 -0800,31.4843571043475,-103.951636138312 5.68987540155453E+017,positive,1,,,Delta,LustyLovah,0,@JetBlue of course !!!!,2015-02-20 20:16:15 -0800,39.9866635871637,-100.187123000984 5.68984446487167E+017,positive,1,,,Delta,FerrisSalameh,0,@JetBlue thank you,2015-02-20 20:03:57 -0800,37.7813136926783,-116.791781961314 5.68983580585517E+017,positive,0.7263,,,Delta,TumbaSherman,0,@JetBlue thanks! I'll do it.,2015-02-20 20:00:31 -0800,41.0865753578748,-97.0322266360853 5.68983464172585E+017,negative,0.6252,Bad Flight,0.3307,Delta,TumbaSherman,0,@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially,2015-02-20 20:00:03 -0800,33.7967849048314,-96.5264945150455 5.68983310438806E+017,positive,1,,,Delta,corradokid,0,@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service.,2015-02-20 19:59:27 -0800,42.3093414419945,-97.5069465271923 5.68982494676173E+017,neutral,1,,,Delta,FerrisSalameh,0,"@JetBlue since high likelihood of snow at time of flight tomorrow, any chance I can rebook for Sunday?",2015-02-20 19:56:12 -0800,34.1073427128771,-91.8762129475245 5.68977430439817E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue: DCA to Nantucket - Washington Business Journal http://t.co/ebxC94kFJD,2015-02-20 19:36:05 -0800,35.587149434116,-103.256394681084 5.68976617453658E+017,positive,0.7047,,,Delta,airtraffic01,0,@JetBlue thanks!,2015-02-20 19:32:51 -0800,40.0616742239175,-101.519563055547 5.6897468111546E+017,neutral,1,,,Delta,airtraffic01,0,"@JetBlue Traveling with two kids tomorrow (ages 7 and 4) domestic, do they need birth certificates to check in at airport?",2015-02-20 19:25:09 -0800,37.2895658949275,-108.687536471178 5.68974096161235E+017,positive,1,,,Delta,joel_betances,0,@JetBlue thank you so much for your effort,2015-02-20 19:22:50 -0800,42.6632104550654,-91.7221941078748 5.68973348840944E+017,positive,1,,,Delta,thatsmypotpie,0,@JetBlue thanks for letting us know. Hoping for no more delays!,2015-02-20 19:19:52 -0800,45.9494935503075,-103.037360455425 5.68972783234912E+017,negative,0.6854,Late Flight,0.3512,Delta,thatsmypotpie,0,@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!,2015-02-20 19:17:37 -0800,33.708977766931,-100.237964729833 5.68970344154837E+017,neutral,1,,,Delta,thatsmypotpie,0,@JetBlue flight 1183 to Orlando.,2015-02-20 19:07:55 -0800,35.9685747323405,-97.9194604593114 5.68969600559227E+017,negative,1,Late Flight,1,Delta,thatsmypotpie,0,"@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?",2015-02-20 19:04:58 -0800,42.589959726482,-96.4711104031209 5.68968141814047E+017,neutral,1,,,Delta,joel_betances,0,@JetBlue my phone number when you have any news for me is (631)891-5722,2015-02-20 18:59:10 -0800,47.227084106001,-92.0891834853094 5.68968059517411E+017,negative,1,Late Flight,0.3398,Delta,jcran72,0,@JetBlue flight 348 is a freaking nightmare tonight #sittingonthetarmac #delay,2015-02-20 18:58:50 -0800,36.1463692454419,-96.1603924926159 5.68967907042038E+017,neutral,1,,,Delta,DKHurts,0,@JetBlue 😭 I used points can I get them back if I decide not to go?,2015-02-20 18:58:14 -0800,44.6683273107094,-93.3982681979875 5.6896790252059E+017,neutral,1,,,Delta,joel_betances,0,@JetBlue is that one on the picture http://t.co/lxwbsfxfj0,2015-02-20 18:58:13 -0800,42.7231436510648,-99.6168701856333 5.6896577464952E+017,negative,0.3477,Late Flight,0.3477,Delta,ThatJasonEaton,0,@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!,2015-02-20 18:49:46 -0800,37.5195988245737,-96.6181404691234 5.68964945259467E+017,positive,0.6596,,,Delta,farms122,0,@JetBlue thanks!!,2015-02-20 18:46:28 -0800,40.3338323398336,-95.0127794132534 5.68964635103076E+017,neutral,0.6383,,0,Delta,tsmit,0,@JetBlue can you share where it is coming from?,2015-02-20 18:45:14 -0800,37.877476913753,-104.150864506391 5.6896319248903E+017,neutral,0.3469,,0,Delta,tsmit,0,@JetBlue weather where? It's 60 in SFO and flight 834 is still on time to boston.,2015-02-20 18:39:30 -0800,44.6013698945361,-105.733338440087 5.68962000614658E+017,neutral,0.6612,,0,Delta,dlewis2412,0,“@JetBlue: @dlewis2412 Sorry! Please ask Inflght if there is an open seat you can move to.” Will do!,2015-02-20 18:34:46 -0800,44.0687874598386,-103.763038572575 5.68961738596463E+017,negative,1,Late Flight,1,Delta,tsmit,0,@JetBlue whats going on with flight 2034. Delayed beyond 834. Shouldnt thre flights switch at that point?,2015-02-20 18:33:43 -0800,35.4453631247198,-106.70706870137 5.68961404067164E+017,positive,0.6551,,,Delta,KTrerotola,0,@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed,2015-02-20 18:32:24 -0800,36.7412523805517,-98.694186952641 5.68961064651461E+017,negative,1,Bad Flight,0.6882,Delta,dlewis2412,0,@JetBlue what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the @cavs game!!! Nooooo,2015-02-20 18:31:03 -0800,36.6118000657816,-100.346326520576 5.68960315888669E+017,neutral,1,,,Delta,MadameMaryAnn,0,@JetBlue April 6th. Anything specific I should know for my first flight?,2015-02-20 18:28:04 -0800,39.8228421330375,-94.6287227716074 5.68960217976865E+017,negative,1,Customer Service Issue,1,Delta,joel_betances,0,@JetBlue I bein calling JetBlue no respond I leave my number no call back I think JetBlue is loosing a customer,2015-02-20 18:27:41 -0800,41.4790511026364,-105.472758781958 5.68959170730267E+017,negative,1,Bad Flight,1,Delta,TumbaSherman,0,@JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk,2015-02-20 18:23:31 -0800,37.790934359405,-102.194562765612 5.68958770849706E+017,negative,0.3537,Late Flight,0.3537,Delta,TraveLifeLove,0,Made it to #Costa #Rica and back @JetBlue Missing it already! #Pura #Vida!,2015-02-20 18:21:56 -0800,42.1619382688779,-102.090786812348 5.68956535679758E+017,neutral,1,,,Delta,KTrerotola,0,"@JetBlue me again :) you don't have ABC on Inflight TV, do you? (If so, what channel? #SharkTank is on!)",2015-02-20 18:13:03 -0800,37.782721758936,-111.870664807939 5.68955324511564E+017,negative,0.6652,Bad Flight,0.3446,Delta,TumbaSherman,2,@JetBlue love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible / up too http://t.co/CmjRIWOP7O,2015-02-20 18:08:14 -0800,39.0794687211309,-105.999383274167 5.68955077165261E+017,positive,0.632,,0,Delta,innovatefitnow,0,@JetBlue saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter,2015-02-20 18:07:15 -0800,38.6459430438375,-92.2935639058109 5.68944962311627E+017,neutral,1,,,Delta,BillyKace,0,@JetBlue 266 at LGB in Sunny So Cal http://t.co/V015PK7DSi,2015-02-20 17:27:04 -0800,42.9741206708291,-97.3220541281525 5.68944928266412E+017,neutral,1,,,Delta,kbosspotter,0,@JetBlue do you think snow in boston on 2/24 will effect my flight?,2015-02-20 17:26:56 -0800,41.4370707702183,-97.4270913875428 5.689446870772E+017,neutral,1,,,Delta,Bones2245,0,@JetBlue @markie_post I'd like to see Markie too.,2015-02-20 17:25:58 -0800,40.2312355926518,-94.0829162916935 5.68940704451289E+017,neutral,1,,,Delta,SassmasterJosh,0,@JetBlue who do you think is gonna win Mayweather or Pacquiao?,2015-02-20 17:10:09 -0800,37.7135759973318,-94.4770766878705 5.68940291530494E+017,negative,1,Late Flight,1,Delta,JordantheJew,0,@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst,2015-02-20 17:08:30 -0800,41.0735812464878,-102.331082690568 5.68937402837787E+017,positive,1,,,Delta,misschris715,0,@JetBlue yes! Terra blue chips were my favorite. :),2015-02-20 16:57:01 -0800,39.8684334555352,-105.770247338239 5.68932998051017E+017,positive,1,,,Delta,greggweiss,0,"@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!",2015-02-20 16:39:31 -0800,43.3850789901442,-99.237538194292 5.6893212987204E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Airways Corporation Insider Trading Update - Rock Hill Daily http://t.co/vvzkSMFKVw,2015-02-20 16:36:04 -0800,34.9159414965364,-109.658467669483 5.6893176251811E+017,neutral,0.68,,0,Delta,KTrerotola,0,@JetBlue thanks! I only loose 'em at airports...1st time we found it. I think @fitbit needs to make flexes that stay on when carrying bags!,2015-02-20 16:34:37 -0800,35.3458489432538,-97.0020772897749 5.68931575980814E+017,negative,1,Late Flight,1,Delta,pseudomachine,0,@JetBlue I don't have enough hands to count the number of times something like this has delayed my flight with you guys. Very disappointed.,2015-02-20 16:33:52 -0800,38.0227814129688,-100.7490539632 5.68930822952104E+017,negative,1,Customer Service Issue,0.6376,Delta,KTrerotola,0,@JetBlue just called that number and left message. Are you at to pass along message to team too?,2015-02-20 16:30:53 -0800,33.7806145871732,-101.708335569686 5.68929935273931E+017,positive,0.6846,,,Delta,hgeronemus,0,"Cool! ""@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http://t.co/sGckBopATA”",2015-02-20 16:27:21 -0800,37.0304895498377,-97.4771442595743 5.68929608566837E+017,positive,1,,,Delta,greggweiss,0,@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service!,2015-02-20 16:26:03 -0800,37.3676343239762,-104.638514972173 5.68928817651167E+017,negative,1,Late Flight,1,Delta,greggweiss,0,@JetBlue Any option for luggage assistance on the ground at HPN? Flight 2168 delayed 2+ hours & we will have 2 sleeping kids when we land,2015-02-20 16:22:54 -0800,30.8854076382454,-100.955861552484 5.68927427847545E+017,negative,1,Lost Luggage,1,Delta,KTrerotola,0,@JetBlue can you ask SLC checkin/bag drop if they found a dark blue/blackish fit bit flex? Would've lost it there around 445pm MT,2015-02-20 16:17:23 -0800,40.8729484671827,-99.4779349522107 5.68926268772581E+017,positive,1,,,Delta,ChicoArtist,1,"@JetBlue you are officially my favorite, thank you for the wonderful service at JFK",2015-02-20 16:12:47 -0800,42.0837274758076,-103.45492368199 5.68925181848228E+017,negative,1,Late Flight,0.6748,Delta,pseudomachine,0,@JetBlue seriously?? What is going on?! http://t.co/mTHM9waObu,2015-02-20 16:08:28 -0800,42.6215213674935,-104.194197689469 5.68924781837455E+017,negative,1,Late Flight,1,Delta,farms122,0,@JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1/2 hour delay?,2015-02-20 16:06:52 -0800,36.4353263013906,-99.7801445985988 5.68924327275401E+017,positive,0.6544,,,Delta,JetBlueNews,0,@JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http://t.co/C7tpdKqULM,2015-02-20 16:05:04 -0800,40.360888002107,-95.78795232741 5.68921315069043E+017,positive,0.6669,,,Delta,Laneit360,0,@JetBlue thanks...,2015-02-20 15:53:06 -0800,35.8467562834227,-98.1687651986527 5.68920810947273E+017,negative,0.653,longlines,0.3513,Delta,noplasticshower,0,.@JetBlue i'm sorry. Boarding chaos is underway. Please query again post scrum.,2015-02-20 15:51:06 -0800,39.8326412970062,-102.750165728509 5.68920607347384E+017,negative,1,Late Flight,0.3442,Delta,barrystanbridge,0,@JetBlue were boarding now I'm really not impressed. I've learnt a very valuable lesson .,2015-02-20 15:50:17 -0800,47.755248437417,-95.102659101952 5.68920546043408E+017,neutral,1,,,Delta,Laneit360,0,"@JetBlue question, flying for the 1st time with my 16mont old son...do I need to bring anything for him? Birth certificate/S.S. card etc?",2015-02-20 15:50:02 -0800,31.6321482495759,-99.8833793036706 5.68920244691071E+017,neutral,1,,,Delta,noplasticshower,0,.@JetBlue process begins 6:48,2015-02-20 15:48:51 -0800,37.1227135584693,-102.369488093965 5.68919308006396E+017,negative,1,Customer Service Issue,1,Delta,andrewdobos,0,.@JetBlue yes. Filed a claim and they issued $30 credit as a courtesy. The whole thing seems exceptionally uncourteous to me.,2015-02-20 15:45:07 -0800,38.710741773083,-98.302887652424 5.68919118193291E+017,negative,1,Late Flight,1,Delta,noplasticshower,0,.@JetBlue yes and not boarding at 6:44. Good luck with that. Push wheels up to reality. Dare you.,2015-02-20 15:44:22 -0800,40.4465946652847,-103.332915935675 5.68917869762904E+017,negative,0.6931,Can't Tell,0.3663,Delta,barrystanbridge,0,@JetBlue I tried a burger which was good but expensive! Were lead to believe that food in the USA is cheap butnot here!,2015-02-20 15:39:24 -0800,37.7010072432368,-98.6375182639449 5.68916674168136E+017,negative,1,Customer Service Issue,0.3395,Delta,barrystanbridge,0,@JetBlue I'm a trying ! But I'm tired and getting grumpy !,2015-02-20 15:34:39 -0800,40.0961631923985,-100.474102833937 5.68914888728449E+017,negative,0.6703,Late Flight,0.6703,Delta,barrystanbridge,0,"@JetBlue flight1407, it's been a long day! Arrived from London at 11 this morning",2015-02-20 15:27:34 -0800,45.0562158427312,-105.986663791453 5.68912677994697E+017,negative,0.6593,Late Flight,0.6593,Delta,NicoleMarieNoel,0,@JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane & adding 2 hrs to the flight?,2015-02-20 15:18:46 -0800,32.3025147034981,-103.334862230445 5.68911851674837E+017,negative,1,Lost Luggage,0.6842,Delta,HCtwo,0,"@JetBlue looks like their inflatable car seats got left on the plane, so I guess they'll be back sometime!! #savethoseseats",2015-02-20 15:15:29 -0800,48.3713931675132,-93.6214795995121 5.68911101146092E+017,neutral,0.6874,,,Delta,Rowe0neTen,0,@JetBlue imma need the hook up tho,2015-02-20 15:12:31 -0800,40.2771754098764,-101.48926072231 5.68910753652199E+017,positive,1,,,Delta,Rowe0neTen,0,@JetBlue thanks!,2015-02-20 15:11:08 -0800,33.3354800237559,-94.0411038167433 5.68909776635236E+017,neutral,1,,,Delta,Rowe0neTen,0,@JetBlue so what about California,2015-02-20 15:07:15 -0800,42.6943621450947,-104.786136426391 5.68908255310828E+017,neutral,0.66,,,Delta,mkboston13,0,@JetBlue Thanks. Which day of the week is the direct? The flights I saw went thru JFK ☀️,2015-02-20 15:01:12 -0800,50.4090621521399,-98.893991355994 5.68907615809503E+017,neutral,1,,,Delta,Rowe0neTen,0,@JetBlue Hawaii what deals u have for me,2015-02-20 14:58:40 -0800,36.620826078028,-99.8244025665725 5.68906811308257E+017,neutral,0.6492,,,Delta,pseudomachine,0,@JetBlue Thank you.,2015-02-20 14:55:28 -0800,42.8621540979466,-101.528057419625 5.68906503358259E+017,negative,1,Flight Booking Problems,0.7001,Delta,JNH_61,0,@JetBlue Jan 5? That's not summer http://t.co/TpzhjX7Hbt,2015-02-20 14:54:14 -0800,31.4265304194835,-102.290208650624 5.68905816973173E+017,neutral,0.7088,,,Delta,Rowe0neTen,0,@JetBlue y'all got prices for the low??,2015-02-20 14:51:31 -0800,33.8675113415919,-94.4552957655953 5.6890514388385E+017,positive,0.7065,,,Delta,AroundTownGabby,0,@JetBlue - looking forward to it when we finally take off.,2015-02-20 14:48:50 -0800,42.152860591516,-96.4553165992851 5.68904934495629E+017,negative,1,Late Flight,1,Delta,pseudomachine,0,"@JetBlue No, the flight wasn't until 9:51pm, but it's already been delayed.",2015-02-20 14:48:00 -0800,47.5208011470893,-106.964746755513 5.68904127834558E+017,negative,1,Late Flight,1,Delta,pseudomachine,0,"@JetBlue, why must you always delay my Late Flight night Orlando flights? 💔",2015-02-20 14:44:48 -0800,39.9405133987672,-103.991326181447 5.68900016636453E+017,negative,1,Lost Luggage,1,Delta,CGjmf,0,@JetBlue ...second incident of lost baggage. I sent you a DM. Thoughts?,2015-02-20 14:28:28 -0800,43.4949123322649,-107.161508986785 5.6889989320645E+017,negative,1,Late Flight,1,Delta,timmybicicleta,0,@JetBlue maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off,2015-02-20 14:27:58 -0800,41.4588069168027,-106.053573821533 5.68898792247992E+017,positive,1,,,Delta,NapToniusMonk,0,@JetBlue Please come to Indianapolis!,2015-02-20 14:23:36 -0800,40.7196306951106,-101.175304617394 5.68897720410374E+017,negative,1,Late Flight,1,Delta,timmybicicleta,0,@JetBlue flight 691 from bos to Tampa takeoff 40 min Late Flight,2015-02-20 14:19:20 -0800,32.4975149967817,-101.28088008814 5.6889701399729E+017,neutral,1,,,Delta,VegasKingpin,0,@JetBlue When will you release November flights for Flight Booking Problems?,2015-02-20 14:16:32 -0800,33.196715183769,-100.626418799826 5.68896227917451E+017,negative,0.6766,Customer Service Issue,0.3537,Delta,noplasticshower,0,".@JetBlue Ah grasshopper, your twitterz kung fu no good. Hire geeks. http://t.co/8MWItRi9kF",2015-02-20 14:13:24 -0800,51.551636217951,-112.533358195939 5.68895587900207E+017,negative,0.6609,Customer Service Issue,0.6609,Delta,JNH_61,0,@JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere,2015-02-20 14:10:52 -0800,37.0908349043873,-106.90937253745 5.68894423507059E+017,negative,1,Late Flight,1,Delta,NicoleMarieNoel,0,@JetBlue Noooo!! Why is our previously direct flight from FLL>SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. 👎,2015-02-20 14:06:14 -0800,49.1167714379642,-101.104743752323 5.68894248457646E+017,negative,0.6987,Can't Tell,0.6987,Delta,noplasticshower,0,Well lets see. You could pay for my Negroni with bitcoin. @JetBlue,2015-02-20 14:05:33 -0800,42.8502078349936,-101.04476549186 5.68894231651099E+017,neutral,0.6563,,0,Delta,pveganmama,0,@JetBlue do you know when the schedule for dec 2015 will be released?,2015-02-20 14:05:29 -0800,44.8489795311596,-94.569231452762 5.68894021688435E+017,neutral,1,,,Delta,mkboston13,0,@JetBlue do you have direct flights to and from Bos to St Lucia or Antigua?,2015-02-20 14:04:38 -0800,44.3996567278857,-100.773188107909 5.6889197468783E+017,positive,1,,,Delta,_stephanieejayy,0,@JetBlue okay thanks. Hope to be flying with you guys soon!,2015-02-20 13:56:30 -0800,44.4447539264036,-93.3310953607836 5.68891233386562E+017,neutral,1,,,Delta,_stephanieejayy,0,@JetBlue do you have any afternoon flights going from BQN to JFK? I only seem to find early morning flights.,2015-02-20 13:53:34 -0800,39.3798271927529,-97.2382341969373 5.68889828588331E+017,neutral,1,,,Delta,KatieKane84,0,@JetBlue I'm flying your airline just out of #LGA 😷,2015-02-20 13:47:59 -0800,35.7268263249816,-108.155531730798 5.68888413308391E+017,positive,0.7153,,,Delta,GuidanceGirlEm,0,@JetBlue he loved the #natural #beefjerky snacks😉,2015-02-20 13:42:21 -0800,41.8593775715306,-97.6508145134265 5.68888167681696E+017,positive,0.6322,,,Delta,ErinGambo,0,@JetBlue thanks for your reply. It was flight 1572.,2015-02-20 13:41:23 -0800,44.4003585236184,-102.255884233365 5.68885004610241E+017,positive,1,,,Delta,alixpeabody,0,@JetBlue who is he I must send a note!!! Too good for words!,2015-02-20 13:28:49 -0800,38.5218739411224,-97.4113677083124 5.68884379600224E+017,neutral,0.6457,,,Delta,alixpeabody,0,"@jetblue captain ""takes as lot of muscles to frown but JUST A FEW TO SMILE. Y'all ready to go flyin?"" I mean... Now I am!",2015-02-20 13:26:20 -0800,43.8673000281159,-105.160441589376 5.68883264791786E+017,negative,1,Customer Service Issue,0.6745,Delta,Cav3rnicula,0,@JetBlue can't seem to DM you guys.. JDHADP,2015-02-20 13:21:54 -0800,33.2340082370967,-100.034201562155 5.68882606634369E+017,positive,1,,,Delta,AroundTownGabby,0,@JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!,2015-02-20 13:19:17 -0800,43.1414813567861,-110.259204568773 5.68881791156822E+017,negative,1,Late Flight,1,Delta,dwhitchcock,0,@JetBlue Two delays. A little proactive communication goes a long way. #howhardcanthatreallybe?,2015-02-20 13:16:02 -0800,39.9542995162685,-105.89835106207 5.68879791648088E+017,negative,0.6364,Lost Luggage,0.3535,Delta,mhoffma8,0,@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining,2015-02-20 13:08:06 -0800,38.730104545846,-95.814920716357 5.68877772828881E+017,positive,1,,,Delta,OneikaTraveller,0,@JetBlue It was fabulous! Very pleased.,2015-02-20 13:00:04 -0800,38.3915748233274,-109.944448614359 5.68876769455055E+017,neutral,1,,,Delta,MomEsq10,0,@JetBlue I'll take 3 round trip tickets to the closest warmest place please! #negativedegrees #buffalo #snowwillnevermelt,2015-02-20 12:56:05 -0800,44.1052587703273,-99.2601937026078 5.68876711300997E+017,neutral,0.6332,,,Delta,heykaradoyle,0,@JetBlue you know it!!,2015-02-20 12:55:51 -0800,31.5076908640734,-104.908888354723 5.68875992128729E+017,neutral,0.6382,,,Delta,RogerSaintange,0,@JetBlue @hanneslohmann cool,2015-02-20 12:53:00 -0800,39.5156014907058,-103.421957501246 5.68875212202078E+017,positive,0.6774,,,Delta,narryyhemmings,0,@JetBlue u the real MVP http://t.co/jWL26G6lRw,2015-02-20 12:49:54 -0800,38.2913863421796,-94.2351101351479 5.68872365146251E+017,positive,1,,,Delta,mariobonifacio,0,@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!,2015-02-20 12:38:35 -0800,46.4752728115832,-105.851785858105 5.68871330495406E+017,positive,0.6526,,,Delta,yaffasolin,0,"@JetBlue messaged you, thanks",2015-02-20 12:34:28 -0800,38.3953066425468,-96.9147847773481 5.68870342443184E+017,neutral,0.6196,,0,Delta,Cav3rnicula,0,@JetBlue will I be compensated for delays or Cancelled Flightlation?,2015-02-20 12:30:33 -0800,43.8099332842629,-99.9171736557741 5.68864286266815E+017,positive,1,,,Delta,KaylaRose__,0,@JetBlue I will. Thank you!,2015-02-20 12:06:29 -0800,45.21738559479,-107.052517939448 5.68862787193082E+017,neutral,0.6411,,0,Delta,moneyries,0,@JetBlue dang. Pandora? Does it look like it may get pushed back more or is this likely it?,2015-02-20 12:00:32 -0800,43.5285175169684,-98.1489852512312 5.68862241497305E+017,negative,1,Customer Service Issue,0.686,Delta,JefferyAArnold,0,"@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue",2015-02-20 11:58:21 -0800,40.815633436063,-100.89150659619 5.68862134966346E+017,neutral,0.6871,,,Delta,southxnortheast,2,@JetBlue saving my sanity. Leaving it behind for sunshine. #escape #FL #bliss #travel #InDenial #WhatFrozenPipes http://t.co/6TtzEJV3hY,2015-02-20 11:57:56 -0800,40.9109019258632,-105.951017551409 5.6886183556837E+017,negative,1,Late Flight,0.6882,Delta,Cav3rnicula,0,"@JetBlue before departure, while people who are delayed get up to $200 to compensate their time..",2015-02-20 11:56:45 -0800,33.3711822609384,-101.568134571826 5.68861309384729E+017,negative,0.6733,Flight Booking Problems,0.3532,Delta,KaylaRose__,0,"@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International.",2015-02-20 11:54:39 -0800,39.4835647217415,-98.2133188327319 5.68861149053231E+017,neutral,0.3494,,0,Delta,HowDoesItSound,0,@JetBlue I have more flights that I'd love to redeem for some points but they're a little over a year old. Is there a historical limit?,2015-02-20 11:54:01 -0800,48.5487518235498,-101.630211110224 5.68861022343307E+017,negative,1,Customer Service Issue,1,Delta,JSHKODNIK,0,@JetBlue has the worst customer service out of any airline company. #dontflythem,2015-02-20 11:53:31 -0800,33.5306628670115,-101.967172362597 5.68860520796725E+017,negative,1,Late Flight,1,Delta,moneyries,0,@JetBlue what's up with the random delay on flight 1729? Any chance of it being a false alarm?,2015-02-20 11:51:31 -0800,48.0152997685779,-99.8810997422362 5.68858899438178E+017,negative,1,Late Flight,0.6667,Delta,Cav3rnicula,0,"@JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!",2015-02-20 11:45:05 -0800,38.7677336358198,-97.6792429865318 5.68857976733377E+017,positive,1,,,Delta,HowDoesItSound,0,@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.,2015-02-20 11:41:25 -0800,30.6981023549495,-103.090580368257 5.6885509093043E+017,neutral,1,,,Delta,lexinieds,0,@JetBlue can I switch my seat for my trip on Sunday?,2015-02-20 11:29:57 -0800,43.7743649617174,-94.0232047512659 5.68854763057476E+017,positive,0.6667,,,Delta,spark911uk,0,@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :),2015-02-20 11:28:38 -0800,36.9837057303882,-90.4342054277753 5.68853588858024E+017,negative,0.7018,Late Flight,0.7018,Delta,islandershf,0,@JetBlue what is the reason for the delay,2015-02-20 11:23:59 -0800,44.0611421005882,-104.499615510267 5.68853321659736E+017,neutral,0.6705,,0,Delta,spark911uk,0,@JetBlue where do I add my AA loyalty number to my Jetblue reservation?,2015-02-20 11:22:55 -0800,38.8722110125251,-95.2385355601413 5.68851381769134E+017,positive,0.6639,,,Delta,JPopsie,0,@JetBlue I'll see you on board again soon!,2015-02-20 11:15:12 -0800,36.1926263891842,-105.204504980149 5.68850938796118E+017,neutral,1,,,Delta,islandershf,0,@JetBlue is flt 1202 delayed?,2015-02-20 11:13:27 -0800,31.2150528219123,-104.237421773535 5.68850770331722E+017,neutral,0.6295,,,Delta,SMHillman,0,@JetBlue #AfterAll indeed! https://t.co/swWhYhEn76 #LoveSongFriday #Cheesy #80sweresomuchfun #BrandLoveAffair,2015-02-20 11:12:47 -0800,29.5952497344609,-101.020189143287 5.68849719625159E+017,positive,1,,,Delta,JPopsie,0,@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?,2015-02-20 11:08:36 -0800,48.5818128033192,-102.114643500691 5.68848952768E+017,neutral,0.6507,,,Delta,Wibbitz,0,@JetBlue and @WSJ team up offering in-flight access to journal content http://t.co/PTsbkA4cDJ,2015-02-20 11:05:33 -0800,35.2320420324736,-100.163470849335 5.68846033997804E+017,positive,1,,,Delta,SMHillman,0,@JetBlue Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https://t.co/3QYEzHjGsb #brandmance,2015-02-20 10:53:57 -0800,40.3238209044818,-99.3153608872008 5.688455459864E+017,neutral,0.704,,,Delta,SMHillman,0,@JetBlue Now ur asking for the heavy guns! You know #IWouldDoAnythingForLove https://t.co/Yx1DQJn8nL #BrandMance #LoveSongFriday,2015-02-20 10:52:01 -0800,41.202521213196,-101.119233956343 5.68843464361714E+017,neutral,1,,,Delta,laurafee,0,@JetBlue well mine sure aren't anything to write home about!,2015-02-20 10:43:45 -0800,51.6530774743757,-98.6979600325036 5.68843160224453E+017,positive,0.6701,,0,Delta,s_m_i,5,This is so smart it makes me angry MT @JetBlue: We’ve partnered with @WSJ to bring you free digital access onboard! http://t.co/0LiwEcAsOe,2015-02-20 10:42:32 -0800,51.9884384130279,-110.676158125477 5.68842695864504E+017,positive,1,,,Delta,SMHillman,0,@JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https://t.co/fWZClBvuG4 Loving #LoveSongFriday,2015-02-20 10:40:41 -0800,48.3348964329764,-108.110156906331 5.68841355226517E+017,neutral,1,,,Delta,laurafee,0,@JetBlue well I'm not sure I'm that bold! lol or are you saying you didn't believe me?? :P,2015-02-20 10:35:22 -0800,42.0599073921146,-98.9906636616776 5.68840506148573E+017,positive,0.6579,,,Delta,datminecraftboz,0,@JetBlue i love this song <3 thanks @JetBlue,2015-02-20 10:31:59 -0800,41.6381455250233,-97.6503439751603 5.68839596261249E+017,neutral,0.6409,,,Delta,SMHillman,0,@JetBlue Let's just say #IDontWannaLiveWithoutYourLove https://t.co/i9KCgaxxFa #ItWasMintToBe #BestInClassSocial #ThankYou #Travel #Business,2015-02-20 10:28:22 -0800,39.6891756328175,-95.5279785355664 5.68839278681174E+017,neutral,1,,,Delta,IFEnews,0,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/ucF0B0bQ8r,2015-02-20 10:27:07 -0800,39.8723309242594,-91.0895604019687 5.68837638611993E+017,neutral,0.343,,0,Delta,wclsc59,0,@JetBlue I did.... Would be nice to see more services out of @triflight instead of having to drive 3-4 hrs to like charlotte or atlanta,2015-02-20 10:20:36 -0800,40.6952333464151,-101.533722449774 5.68837619372593E+017,positive,1,,,Delta,laurafee,0,@JetBlue currently dancing in the terminal. love Stevie!,2015-02-20 10:20:31 -0800,38.5721793817164,-99.8847946060774 5.68836750598124E+017,positive,1,,,Delta,datminecraftboz,0,@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :),2015-02-20 10:17:04 -0800,44.3476602223284,-103.545062539872 5.6883636530919E+017,neutral,0.6768,,,Delta,StacyCrossB6,0,@JetBlue We already won the tickets but she's totally on a beach right now. #flightlanding #sunscreen #feelsgood http://t.co/5PvG2hJXKp,2015-02-20 10:15:32 -0800,39.9027895557837,-109.782461438193 5.68835573982634E+017,neutral,0.6698,,0,Delta,wclsc59,0,@JetBlue will you please start offering more routes out of @triflight to more locations,2015-02-20 10:12:23 -0800,36.6435132442872,-100.996101572302 5.68834558268973E+017,positive,0.6959,,,Delta,SaharaSams,2,"chair #selfie ""@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros”",2015-02-20 10:08:21 -0800,40.8901157191165,-97.1661474218438 5.6883418269424E+017,positive,1,,,Delta,EMPRESSROOTSGAL,0,@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica,2015-02-20 10:06:52 -0800,44.513584038968,-104.845076436304 5.68833490818454E+017,negative,0.6585,Can't Tell,0.6585,Delta,BritishAirNews,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Ur60Un86gy,2015-02-20 10:04:07 -0800,37.3432866187304,-89.5548666658693 5.68829891220804E+017,neutral,0.67,,0,Delta,Cindy3015,0,@JetBlue I'm looking every day just watching for a deal. I have specific dates so fare finder doesn't help me,2015-02-20 09:49:49 -0800,37.9724819017196,-96.5026356881129 5.68828957002494E+017,positive,1,,,Delta,BostonSwifty,0,@JetBlue flight booked! Heading out to California with the @WikiPearl team for @NatProdExpo on March 6-8! Can't wait! #ExpoWest,2015-02-20 09:46:06 -0800,38.7895418746571,-100.153024776351 5.68827568973066E+017,positive,0.6719,,,Delta,Bkgirl_VSL,0,@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http://t.co/dXuX6DBfd3,2015-02-20 09:40:35 -0800,34.4968725123659,-91.9661949309326 5.688273971031E+017,negative,1,Late Flight,0.6895,Delta,The_Radifier,0,@JetBlue dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt?,2015-02-20 09:39:54 -0800,43.2706454165758,-101.728721002891 5.68826055324099E+017,positive,0.6701,,,Delta,anku,0,@JetBlue sent :-) curious to see what kind of comp we get.,2015-02-20 09:34:34 -0800,42.2654100340534,-101.438745636432 5.68825255604699E+017,positive,0.6816,,,Delta,jmoumou1,0,@JetBlue I can't wait to hear back from you regarding the internship opportunity! 😊,2015-02-20 09:31:23 -0800,48.8392255331027,-104.200883042518 5.6882436692804E+017,neutral,1,,,Delta,bekahthornhill,0,@JetBlue why don't you fly to #nashville? :(,2015-02-20 09:27:51 -0800,30.1892277271584,-102.989847372477 5.68823603627565E+017,negative,1,Late Flight,1,Delta,mishy_mish,0,"@JetBlue I ❤️ Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight, div to phx & got in 2 hrs Late Flight. What will be done?",2015-02-20 09:24:49 -0800,42.345336101155,-98.8211278364552 5.68823136600371E+017,negative,1,Late Flight,1,Delta,The_Radifier,0,@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?,2015-02-20 09:22:58 -0800,37.9810950706258,-97.0437368295298 5.68821070767256E+017,neutral,1,,,Delta,SaharaSams,0,@JetBlue Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. #wager #IsItSummerYet,2015-02-20 09:14:46 -0800,31.6097946331579,-94.1399376021363 5.68819697438872E+017,neutral,1,,,Delta,kyachtic,0,@JetBlue what's a good address to send feedback over email?,2015-02-20 09:09:18 -0800,41.9310302236156,-109.187931232057 5.68818695562261E+017,positive,1,,,Delta,TyrellJourdanA,0,@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful,2015-02-20 09:05:19 -0800,46.9211546142425,-103.158137743228 5.68818669024907E+017,negative,1,Late Flight,0.677,Delta,The_Radifier,0,@JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?,2015-02-20 09:05:13 -0800,38.889008000081,-106.307099359636 5.68816016622354E+017,neutral,1,,,Delta,paupaucda,0,@JetBlue I did. They said not as of now. Let's cross fingers it happens before departing,2015-02-20 08:54:41 -0800,51.4544560873753,-89.6123139605375 5.68815117120319E+017,neutral,1,,,Delta,Aircrews,0,@JetBlue's CEO battles to appease passengers and Wall Street - Lake Wylie #Pilot http://t.co/jgor0vdI3S,2015-02-20 08:51:06 -0800,45.1102596781668,-98.9940180727707 5.68812654346654E+017,neutral,0.6392,,,Delta,gloeb90,0,@JetBlue OK cool. I need to listen to some Dre and Snoop en route to LA. That would have been a shame.,2015-02-20 08:41:19 -0800,39.4310699763295,-87.9355128274048 5.68811069575205E+017,negative,0.6634,Customer Service Issue,0.3465,Delta,Rachelce2,1,"@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue",2015-02-20 08:35:01 -0800,33.8485788804802,-103.137533661172 5.68810170383536E+017,positive,1,,,Delta,CourtneyEastes,0,@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon,2015-02-20 08:31:27 -0800,42.1226937673533,-98.0608211979591 5.68809510644527E+017,negative,1,Late Flight,1,Delta,MichaelSadov,0,"@JetBlue we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck, but today is really frustrating.",2015-02-20 08:28:49 -0800,38.7998858209447,-94.0915241253945 5.68809330151023E+017,neutral,1,,,Delta,BritishAirNews,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/D1eRGPdWsJ,2015-02-20 08:28:06 -0800,36.3011837290941,-101.373173579751 5.68808746689933E+017,neutral,1,,,Delta,meadonmanhattan,0,@JetBlue trivia contest to win flight. 1 question. RT and Follow & I'll send you answer to enter. http://t.co/AucSYKFUHD via @WSJPlus,2015-02-20 08:25:47 -0800,38.3410387644642,-90.7515747617875 5.68808318560551E+017,positive,0.6838,,,Delta,matthewhirsch,0,@JetBlue I definitely will. Thanks!,2015-02-20 08:24:05 -0800,37.4824263842613,-100.567415064358 5.68807823187976E+017,positive,0.6667,,,Delta,SMHillman,0,@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https://t.co/kdHRUF54sW,2015-02-20 08:22:07 -0800,39.7034444822498,-98.5385805608268 5.68807083270763E+017,negative,1,Can't Tell,0.6487,Delta,MichelleAntunez,0,@JetBlue something they're not telling us (2),2015-02-20 08:19:11 -0800,42.8772410470613,-103.564812495376 5.68806985505726E+017,neutral,0.6709,,0,Delta,MichelleAntunez,0,@JetBlue that's what we've been told however how would this work if you're going overseas? Bottom line is passengers feel as if there's (1),2015-02-20 08:18:47 -0800,39.2495193387097,-105.795418015464 5.68806899275018E+017,negative,1,Bad Flight,1,Delta,MichaelSadov,0,@JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572,2015-02-20 08:18:27 -0800,41.7322645464133,-107.065247290081 5.68806618097455E+017,negative,1,Late Flight,1,Delta,ErinGambo,0,@JetBlue thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof,2015-02-20 08:17:20 -0800,40.5984416752966,-104.037184158731 5.68805624164852E+017,positive,1,,,Delta,matthewhirsch,0,@JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!,2015-02-20 08:13:23 -0800,37.1534574804662,-100.101737825712 5.68804502645707E+017,negative,1,Customer Service Issue,1,Delta,jakubsuchy,0,"@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me",2015-02-20 08:08:55 -0800,39.898945275391,-98.3601214201535 5.68804416662454E+017,negative,1,Late Flight,0.3541,Delta,KBeckwithDane,0,@JetBlue mechanical failure isn't Boston' fault.,2015-02-20 08:08:35 -0800,42.4328143645026,-99.5002883840399 5.68801701378929E+017,positive,0.6566,,,Delta,mariobonifacio,0,@JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;),2015-02-20 07:57:48 -0800,48.1254963174127,-100.705381946422 5.68801400815292E+017,negative,0.6883,Late Flight,0.6883,Delta,KBeckwithDane,0,@JetBlue 290 to Boston,2015-02-20 07:56:36 -0800,41.9686749258969,-113.134278322554 5.68800846789546E+017,neutral,0.6806,,,Delta,alexandrawalshh,0,@JetBlue thanks bae,2015-02-20 07:54:24 -0800,36.2677228669836,-95.3683015325087 5.6880082269338E+017,negative,1,Late Flight,1,Delta,techcatalyst,0,@JetBlue I’m going to miss a hugely important meeting because of your constant delays #itscostingmeincome,2015-02-20 07:54:18 -0800,38.7036280347143,-98.4511327151877 5.68799543698936E+017,positive,1,,,Delta,SMHillman,0,@JetBlue gr8 #Mint crew on #flight 123 to #LAX they're #Mintalicious #TrueBlueLove #ShelleyandMarcRock #travel #air,2015-02-20 07:49:13 -0800,45.370193243068,-96.4909151288351 5.68799486392144E+017,positive,1,,,Delta,ASSauLTxMasTER,0,"@JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB",2015-02-20 07:48:59 -0800,40.2015513854425,-97.7520883015476 5.68798862086836E+017,negative,0.709,Late Flight,0.709,Delta,alexandrawalshh,0,@JetBlue when your flights delayed :)))>>>,2015-02-20 07:46:31 -0800,39.0251329210004,-98.5690698861304 5.68798853656224E+017,positive,0.6701,,,Delta,SMHillman,0,"@JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love",2015-02-20 07:46:29 -0800,40.8050507053232,-91.0699522740653 5.68798264943903E+017,neutral,1,,,Delta,Rachel_Lipson,0,@JetBlue should I be nervous about a Sunday AM flight Baltimore to Boston? Any suggestions on what I can do? Need to be in Boston by Monday.,2015-02-20 07:44:08 -0800,36.5217052076715,-106.378037939882 5.68798045799784E+017,positive,1,,,Delta,dpcahoon,0,@JetBlue you guys rock!! http://t.co/LA397zaoAY,2015-02-20 07:43:16 -0800,35.9759562618355,-100.659054964525 5.68797557914149E+017,positive,1,,,Delta,mariobonifacio,0,"That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue",2015-02-20 07:41:20 -0800,37.9617829617134,-97.6884679588701 5.6879712041062E+017,negative,0.9278,Late Flight,0.5386,Delta,techcatalyst,0,@JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup,2015-02-20 07:39:35 -0800,46.7569801138905,-96.4464862008029 5.68796340714639E+017,positive,1,,,Delta,kbosspotter,0,@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(,2015-02-20 07:36:30 -0800,40.6873092616422,-107.528207155523 5.6879624031964E+017,neutral,0.6702,,,Delta,JetBlueNews,0,@JetBlue Airways Hits New 52-Week High at $17.58 (JBLU) - sleekmoney http://t.co/zdKXn4kTOu,2015-02-20 07:36:06 -0800,38.1915311099824,-100.690227959421 5.68796018348724E+017,negative,1,Late Flight,0.6941,Delta,mariobonifacio,0,"I was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue",2015-02-20 07:35:13 -0800,47.4738962600515,-112.602167086435 5.68794248654426E+017,positive,0.7053,,,Delta,mariobonifacio,0,"Thanks! Hope I don't look like a complainer, I've written of good experiences w/you in the past and am making do in terminal 5 :) @JetBlue",2015-02-20 07:28:11 -0800,39.8062291192176,-108.165846920866 5.68789117426922E+017,neutral,0.65,,,Delta,nokidhungry,0,"@jetblue We'd love to help Shanese Bryant-Melton, a hard-working grandmother from DC, go to Miami. It's on her bucket list. #flyitforward",2015-02-20 07:07:47 -0800,34.6154987891446,-96.5809688659114 5.68787185341751E+017,neutral,1,,,Delta,rfeeney11,0,@JetBlue Just signed up for TrueBlue and booked a flight but keep getting an error when I try to link it to my TB account. What's the deal?,2015-02-20 07:00:07 -0800,39.1840429399215,-101.715184332494 5.68786394656723E+017,positive,1,,,Delta,stetsoninc,0,@JetBlue Success! Good work JetBlue team,2015-02-20 06:56:58 -0800,42.2118155831945,-107.743532757455 5.68785867743105E+017,neutral,0.6316,,0,Delta,redsox223,0,@JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.,2015-02-20 06:54:53 -0800,34.8938805740112,-99.3917912892556 5.68785094430884E+017,positive,1,,,Delta,AlanaMYzola,0,@JetBlue great flight! Great view! :-) http://t.co/Yxn00pnOav,2015-02-20 06:51:48 -0800,42.0928299046028,-102.104254475751 5.68784868257214E+017,positive,1,,,Delta,dentistmel,0,@JetBlue beautiful ride. Thanks again:),2015-02-20 06:50:54 -0800,44.8344249322772,-110.872313359615 5.68782407698149E+017,positive,1,,,Delta,lunchforone,0,@JetBlue perfect! Probably need some coffee to stay awake during the night ;),2015-02-20 06:41:08 -0800,36.0944800835925,-96.5383337064068 5.68781359331844E+017,negative,1,Can't Tell,1,Delta,NickMarvalous,0,"@JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling.",2015-02-20 06:36:58 -0800,41.1052946867015,-96.9697676753791 5.68781140217049E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Of7PFvQpOY,2015-02-20 06:36:05 -0800,35.6695754563941,-107.86878233647 5.68780552964145E+017,negative,1,Flight Attendant Complaints,0.3684,Delta,mariobonifacio,0,"Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @JetBlue",2015-02-20 06:33:45 -0800,37.1919992598001,-97.4125954782815 5.687796153233E+017,positive,0.6667,,,Delta,SMHillman,2,Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business,2015-02-20 06:30:02 -0800,47.4609577151307,-109.76806385509 5.68778730186928E+017,negative,1,Customer Service Issue,1,Delta,stetsoninc,0,"@JetBlue This is the error message: Paper tickets cannot be serviced on-line. Please see a JetBlue Crewmember for assistance.",2015-02-20 06:26:31 -0800,34.4492646131425,-103.621200736437 5.6877855393389E+017,neutral,1,,,Delta,lunchforone,0,@JetBlue are there any food places open at the JFK T5 24//?,2015-02-20 06:25:49 -0800,37.1875946778577,-99.5664801441529 5.6877837445122E+017,negative,0.6706,Can't Tell,0.3376,Delta,stetsoninc,0,@JetBlue CCNDJP/ I can send a screen shot of the systems error if an email address is provided,2015-02-20 06:25:06 -0800,43.6434607849052,-97.1382256095493 5.68775130505208E+017,negative,1,Can't Tell,1,Delta,NYYash,0,"@JetBlue Inconvenience is an understatement. More like torture. Clearly going down the wrong path, JetBlue.",2015-02-20 06:12:13 -0800,51.8830376088754,-93.089499986403 5.68774914452419E+017,negative,1,Late Flight,0.3402,Delta,NYYash,0,"@JetBlue don't just cling on to the safety card. It safety was really an issue, then flight would have landed immediately. .",2015-02-20 06:11:21 -0800,40.4643927718943,-102.700762934857 5.68773939754889E+017,neutral,1,,,Delta,NickMarvalous,0,@JetBlue no. Did not catch his name. I am sure Jason will know.,2015-02-20 06:07:29 -0800,36.9269375263455,-100.012007123529 5.68769775515636E+017,negative,1,Customer Service Issue,0.7,Delta,TyrellJourdanA,0,@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed,2015-02-20 05:50:56 -0800,43.5962433826575,-103.125625661199 5.68768028831289E+017,negative,1,Customer Service Issue,0.3508,Delta,tlrichmond,0,@JetBlue Phone agents can't see same flights I see online??? Can't change tickets even when I am paying. Very frustrating #jetblue,2015-02-20 05:43:59 -0800,41.4759859927554,-96.4917729876892 5.68766741746225E+017,negative,1,Bad Flight,1,Delta,NYYash,0,@JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi?,2015-02-20 05:38:53 -0800,43.8497496193082,-104.72523399513 5.68766295761682E+017,positive,1,,,Delta,m1ss_DefJam,0,@JetBlue haha no need to apologize 😁 I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue,2015-02-20 05:37:06 -0800,34.5067904138268,-101.64052481914 5.68763889506083E+017,neutral,0.6579,,,Delta,dentistmel,0,@JetBlue Oh I will. #Disney bound. #workhard #playsoon,2015-02-20 05:27:33 -0800,49.2478077459257,-97.3902728187515 5.68762267493249E+017,neutral,1,,,Delta,BritishAirNews,0,@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/VD0tLomtwu,2015-02-20 05:21:06 -0800,45.6630780335623,-97.0951638770833 5.68761693997674E+017,negative,1,Bad Flight,0.6813,Delta,Ch1en1,0,@JetBlue Denver-Boston 2/10 flight 994 and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding,2015-02-20 05:18:49 -0800,41.0766692180927,-109.893622239611 5.6876061379258E+017,negative,1,Late Flight,0.6733,Delta,mariobonifacio,0,"@JetBlue Felt a bit like they were adding insult to injury, since we'll be in terminal 5 for seven hours until the next flight :/",2015-02-20 05:14:32 -0800,51.8015588879593,-107.480090530218 5.68760299978949E+017,neutral,0.6533,,0,Delta,gloeb90,0,@JetBlue you guys get rid of the hip hop stations on Sirius XM?,2015-02-20 05:13:17 -0800,37.5166556643039,-98.1010060623739 5.68760283864416E+017,negative,1,Late Flight,1,Delta,mariobonifacio,0,@JetBlue I knew the 3-4 hours sounded odd; missed a flight we hit JFK an hour early for and your gate attendant told us 3-4 :(,2015-02-20 05:13:13 -0800,51.4645924842519,-97.5050712002974 5.6876015212972E+017,negative,1,Late Flight,0.6563,Delta,TyrellJourdanA,0,@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer,2015-02-20 05:12:41 -0800,34.6255050623007,-100.054648092495 5.68758241745719E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/o5sifHp4RT,2015-02-20 05:05:06 -0800,40.2832151400545,-96.5756680246744 5.68757775205057E+017,negative,0.6608,Late Flight,0.6608,Delta,TyrellJourdanA,1,@JetBlue U said 15mins to Take Off and now we were told 1hr more delay & possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated,2015-02-20 05:03:15 -0800,42.9339943728026,-102.535222531463 5.68754053083222E+017,positive,1,,,Delta,RascoePattie,0,@JetBlue can't wait! I'll be the one who can't contain herself. 😄,2015-02-20 04:48:27 -0800,41.1978823826577,-100.940494489118 5.68752951164064E+017,negative,1,Late Flight,1,Delta,VRogers218,0,@JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that!,2015-02-20 04:44:05 -0800,48.5107453865473,-96.9615740176002 5.68752793999286E+017,positive,1,,,Delta,DMenachery,0,@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice,2015-02-20 04:43:27 -0800,36.78782987282,-96.9334605390747 5.68752061682209E+017,positive,1,,,Delta,TyrellJourdanA,0,@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.,2015-02-20 04:40:33 -0800,40.573347533785,-95.4870638613302 5.68751647809274E+017,neutral,1,,,Delta,RascoePattie,0,"@JetBlue Spent most of the winter in NNY with Mom, JetBlue will take me home to FL via BOS on Mon. Miss hubby, kitties, warm #countingdown",2015-02-20 04:38:54 -0800,36.4982764172239,-97.2051959858353 5.68749392083206E+017,neutral,0.6786,,0,Delta,TyrellJourdanA,0,@JetBlue Hey any chance you have an update on Flight 99 Hartford to D.C.?,2015-02-20 04:29:56 -0800,44.7344923618331,-105.278694461862 5.68746335446442E+017,negative,1,Late Flight,0.3789,Delta,VRogers218,0,@JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked.,2015-02-20 04:17:47 -0800,44.6132316458426,-105.006077240366 5.68745705864626E+017,negative,1,Late Flight,0.6484,Delta,VRogers218,0,"@JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!",2015-02-20 04:15:17 -0800,38.6840013144182,-95.2398222046107 5.68743141861228E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Broadway World http://t.co/dS22ceeEnj,2015-02-20 04:05:06 -0800,44.2225731302444,-101.995468895589 5.68737248931398E+017,neutral,1,,,Delta,SMHillman,0,@JetBlue it's time for our #brandmance 2 go #UpWhereWeBelong https://t.co/KtAWbiUUro,2015-02-20 03:41:41 -0800,38.3232333521718,-104.59887607096 5.68735841771598E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Broadway World http://t.co/AsYqE1tDjp,2015-02-20 03:36:05 -0800,33.7254942250209,-103.708434603859 5.6873547584795E+017,positive,0.6566,,0,Delta,iBEtwelve34,0,@JetBlue PDX to JFK was suuuuper HOT.,2015-02-20 03:34:38 -0800,35.3078371409533,-103.795336921592 5.68727789311889E+017,neutral,1,,,Delta,BritishAirNews,0,"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/zSdGzyDNDe",2015-02-20 03:04:06 -0800,33.4768030525188,-105.16637587721 5.68724024362037E+017,neutral,0.6907,,,Delta,donnatoo61,0,@JetBlue Is it June yet? 😊,2015-02-20 02:49:08 -0800,38.9030533430197,-102.163241926563 5.68712938019639E+017,neutral,0.6387,,,Delta,JetBlueNews,0,@JetBlue Airways Hits New 12-Month High at $17.58 (JBLU) - WKRB News http://t.co/XvBjCzlMDA,2015-02-20 02:05:05 -0800,39.0675624539786,-102.498912513435 5.6871117931878E+017,neutral,0.656,,0,Delta,M_Balt,0,@JetBlue ETA for flight 802 into Orlando this morning,2015-02-20 01:58:05 -0800,45.1731777125052,-96.2269685402453 5.68706272788263E+017,neutral,1,,,Delta,jerodrig,0,"@JetBlue using A321 JFK-SEA for Summer 2015. It will be my first A321 flight ever! No Mint to Seattle, Core Config only.",2015-02-20 01:38:36 -0800,37.3831005655806,-106.038770958814 5.68703064691114E+017,neutral,1,,,Delta,WallNyc,0,@JetBlue how much for a trip to a warm island @SamChampion http://t.co/N3SUIip0VW,2015-02-20 01:25:51 -0800,41.5812478255266,-97.3745453275083 5.68682740020691E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Has DC Thinking About Summer With New Nantucket Service - @MarketWatch http://t.co/yI4wGUk5tr,2015-02-20 00:05:05 -0800,32.8059527368342,-109.934597055077 5.68679098920206E+017,negative,0.6242,Cancelled Flight,0.6242,Delta,paupaucda,0,@JetBlue it's ok. Things happen. Just very frustrated when you have to change your schedule. See you tomorrow for a new rescheduled flight.,2015-02-19 23:50:37 -0800,36.9767339889516,-108.615353984036 5.68677157569827E+017,negative,0.6533,Late Flight,0.332,Delta,paupaucda,0,@JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?,2015-02-19 23:42:54 -0800,42.2850254114574,-106.411731954058 5.68676137699652E+017,negative,0.6551,Cancelled Flight,0.6551,Delta,paupaucda,0,@JetBlue your airline should have a better system to Inform your clients when their flights are Cancelled Flightled last min. 😒👺 we have schedules too,2015-02-19 23:38:51 -0800,43.6092200944118,-96.6291193038759 5.68672781979619E+017,neutral,1,,,Delta,BrendaPriddy,0,"@jetblue Havana, Cuba - To share my love of photography and leave pictures behind, as well as to deliver much-needed items. #flyingitforward",2015-02-19 23:25:31 -0800,45.0177748336337,-102.493211933422 5.686704986467E+017,negative,1,Customer Service Issue,0.6718,Delta,mjayeinstein,0,@JetBlue the slowest boarding process I've ever experienced and rude customer service agents.,2015-02-19 23:16:26 -0800,46.5258208229446,-106.841441987638 5.68668179158806E+017,negative,1,Can't Tell,0.6246,Delta,mjayeinstein,0,@JetBlue needs to get its act together in #PHX,2015-02-19 23:07:13 -0800,41.4968895366661,-100.02484693463 5.68662554047697E+017,neutral,1,,,Delta,PelkeyKerrie,0,@JetBlue @cflanagian she's on to something,2015-02-19 22:44:52 -0800,42.9380087608372,-112.526859178828 5.68660340910592E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Nassau News Live http://t.co/7E5bxwG16t,2015-02-19 22:36:05 -0800,37.6009441612842,-101.601878362332 5.68652268305666E+017,positive,1,,,Delta,saltrejo,0,"@JetBlue Love you, bae. #JetBae",2015-02-19 22:04:00 -0800,27.5712244267679,-109.610177858524 5.68649338005488E+017,neutral,0.6588,,0,Delta,Brian_Genest,0,@JetBlue probably not anymore.,2015-02-19 21:52:21 -0800,38.4054389560656,-97.3894906517075 5.68649053711381E+017,neutral,0.6701,,,Delta,mhoffma8,0,@JetBlue - I look forward to getting this resolved. I will be in touch.,2015-02-19 21:51:14 -0800,39.0316896650057,-102.576258591413 5.68648777315148E+017,negative,1,Lost Luggage,0.7011,Delta,mhoffma8,0,"@JetBlue - Yes. Best case scenario I get my gear Late Flight Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletooLate Flight",2015-02-19 21:50:08 -0800,44.9199199599582,-107.063531629542 5.68647808619659E+017,negative,1,Lost Luggage,1,Delta,mhoffma8,0,@JetBlue - In CA for the weekend to attend a training camp; thanks for sending all my gear to FL; looks like this trip is a waste #nothappy,2015-02-19 21:46:17 -0800,39.3713541558998,-94.528926116953 5.68645379031347E+017,neutral,0.6364,,0,Delta,Brian_Genest,0,@JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.,2015-02-19 21:36:37 -0800,46.3515459159321,-110.31155929879 5.68644388001337E+017,neutral,1,,,Delta,Brian_Genest,0,@JetBlue 108 to Portland Maine,2015-02-19 21:32:41 -0800,43.8804160789506,-89.6710973583469 5.68643357108531E+017,negative,1,Flight Booking Problems,0.3678,Delta,Brian_Genest,0,@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more,2015-02-19 21:28:35 -0800,45.7072343442189,-92.2202242969772 5.686423573794E+017,positive,1,,,Delta,adatts33,0,@JetBlue You definitely will!,2015-02-19 21:24:37 -0800,41.0641634273038,-102.949818616111 5.68642209823613E+017,negative,0.7065,Cancelled Flight,0.3587,Delta,FredFinn,0,@JetBlue and stranded passengers aren't being helped to get another flight?,2015-02-19 21:24:02 -0800,35.6331917539177,-94.4875124766782 5.68641342869545E+017,positive,0.3548,,0,Delta,anewyorkminich,0,@JetBlue you don't remember our date Monday night back to NYC? #heartbroken,2015-02-19 21:20:35 -0800,38.6829409862811,-100.653068347842 5.68640650129732E+017,positive,0.68,,,Delta,anewyorkminich,0,@JetBlue ugh always know a way to my heart 😘🙌,2015-02-19 21:17:50 -0800,39.3806078676756,-105.921255440266 5.68637437812945E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/2Nzh3QOaZo,2015-02-19 21:05:04 -0800,47.066405157649,-105.053472129685 5.68636973964898E+017,negative,1,Cancelled Flight,1,Delta,FredFinn,0,@JetBlue why did you just Cancelled Flight flight 670 last minute?!?,2015-02-19 21:03:14 -0800,40.2547572764212,-100.688333721934 5.68636474637357E+017,negative,1,Bad Flight,0.7022,Delta,tommy_cantwell,0,@JetBlue I'm sitting on the plane. Too many predictable mechanical problems. Still onboard. This is getting bad...,2015-02-19 21:01:14 -0800,41.7931312267555,-99.5466501360093 5.68636400419152E+017,neutral,0.6694,,,Delta,Who_Knows_Me1,0,@JetBlue thanks for the help,2015-02-19 21:00:57 -0800,44.7483046100666,-108.268061014091 5.6863529875986E+017,negative,1,Bad Flight,0.6832,Delta,Acevaz,0,@JetBlue on your 1503 flight JFK to PR. They got the doors open on this frigid temperature. #icyflight,2015-02-19 20:56:34 -0800,37.3864022984217,-102.489289824585 5.68634780264374E+017,negative,1,Lost Luggage,0.6364,Delta,Who_Knows_Me1,0,@JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue,2015-02-19 20:54:30 -0800,50.5195319260009,-96.6939544218681 5.6863451588479E+017,negative,1,Cancelled Flight,0.6653,Delta,Who_Knows_Me1,0,@JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr,2015-02-19 20:53:27 -0800,42.8721237093084,-93.6676887909672 5.68633738567012E+017,negative,0.6626,Lost Luggage,0.6626,Delta,Who_Knows_Me1,0,"@JetBlue the one man in baggage office says ""I dunno"". HELP",2015-02-19 20:50:22 -0800,40.1663418716047,-96.9256545225647 5.68633534627381E+017,negative,1,Lost Luggage,1,Delta,Who_Knows_Me1,0,@JetBlue where is our luggage?? Flight 424 has been waiting an hour for bags! #jetblue #poorservice,2015-02-19 20:49:34 -0800,37.8112840650455,-96.9676001885503 5.68633098474299E+017,negative,1,Lost Luggage,1,Delta,Who_Knows_Me1,0,@JetBlue what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424,2015-02-19 20:47:50 -0800,34.9249348767463,-99.1174525488731 5.68632724078125E+017,negative,1,Lost Luggage,1,Delta,Who_Knows_Me1,0,@JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW,2015-02-19 20:46:20 -0800,32.4849810058258,-100.170186947993 5.68632557836866E+017,positive,0.6667,,0,Delta,BorjaAngoitia1,0,@JetBlue Thank you guys! Brilliant customer service,2015-02-19 20:45:41 -0800,30.2632425721441,-110.523028282005 5.68631249989988E+017,negative,1,Lost Luggage,1,Delta,Papa_Pill,0,"@JetBlue yes of course, before I left the airport. I kept looking but claim is still open.",2015-02-19 20:40:29 -0800,49.3942654194063,-98.566921108556 5.68631243228762E+017,negative,1,Bad Flight,0.6667,Delta,justchristina,0,@JetBlue #669 stewardesses can't work w/o a galley light! Back to NYC to change a light. #fromthefrontseat #jetblueBlues @anku @yaffasolin,2015-02-19 20:40:27 -0800,37.0917044663123,-99.879671954849 5.68631189856264E+017,positive,1,,,Delta,BorjaAngoitia1,0,"@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again",2015-02-19 20:40:14 -0800,45.4051308437111,-101.661568420577 5.6863030828485E+017,neutral,1,,,Delta,metsnacional721,1,"@JetBlue #flyingitforward Pereira, Colombia to help the kids from Cartago streets and deliver a lot of clothes that I have picked to donate.",2015-02-19 20:36:44 -0800,46.9855560152393,-100.749430677143 5.68629820306952E+017,positive,0.6691,,,Delta,BorjaAngoitia1,0,@JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?,2015-02-19 20:34:48 -0800,34.1438844820024,-110.129207381777 5.68628159618425E+017,neutral,1,,,Delta,BorjaAngoitia1,0,"@JetBlue sorry for my misunderstanding of the term, but what does that exactly mean?",2015-02-19 20:28:12 -0800,41.8333417323795,-104.022562757312 5.68626612314309E+017,negative,0.373,Bad Flight,0.373,Delta,mdrachler33,1,@JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!,2015-02-19 20:22:03 -0800,44.4648832966674,-100.001517164937 5.68626423273017E+017,negative,1,Late Flight,0.6942,Delta,justchristina,0,@JetBlue I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues,2015-02-19 20:21:18 -0800,41.2857194388667,-103.16313373221 5.68625613797511E+017,negative,0.6822,Late Flight,0.3563,Delta,BorjaAngoitia1,0,@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?,2015-02-19 20:18:05 -0800,31.1559664082139,-102.267049256159 5.68625258351063E+017,negative,1,Customer Service Issue,1,Delta,janeeats,0,@jetblue we never received that $15 credit for inoperable tv's on our SFO > JFK flight 2 weeks ago. never got an email...,2015-02-19 20:16:40 -0800,40.1815368080166,-103.525435980486 5.68623875468227E+017,positive,0.6556,,0,Delta,hipch1ck,0,"@JetBlue, was far less painful than what was coming from Avis. 💙",2015-02-19 20:11:11 -0800,40.9438195726607,-107.977742329178 5.6862121098609E+017,neutral,0.6904,,,Delta,PilotFresh,0,@JetBlue thanks so I'll like to get the new tail N598JB N615JB Boston red Sox livery so I can share with talk but send them only on weekends,2015-02-19 20:00:35 -0800,36.4034593542752,-102.574108293051 5.68620542682468E+017,neutral,1,,,Delta,PilotFresh,0,@JetBlue look what I capture at Uvf http://t.co/Lj2ZXZN8kG,2015-02-19 19:57:56 -0800,53.0520159028902,-102.563096315679 5.68620103895368E+017,neutral,1,,,Delta,PilotFresh,0,@JetBlue I'm so ready to see N598JB n N775JB on my Island but on a weekend to capture it,2015-02-19 19:56:11 -0800,37.3852130634326,-96.6220762351223 5.68619425886122E+017,positive,1,,,Delta,bangerangz,0,@JetBlue my flight attendant Angel was awesome. #415 #kudos,2015-02-19 19:53:30 -0800,38.8966120796307,-91.6375322230579 5.68617016917168E+017,neutral,1,,,Delta,Daryax22,0,@JetBlue Washington DC (:,2015-02-19 19:43:55 -0800,38.5567542689295,-99.7043639000535 5.68616851531379E+017,positive,1,,,Delta,JayPochBaby,0,@JetBlue thank you #loyalmosaicmember,2015-02-19 19:43:16 -0800,36.4858890729214,-96.2681645997746 5.68616034384499E+017,negative,0.7023,Can't Tell,0.3755,Delta,JayPochBaby,1,@JetBlue the pilot just stated that after 22 years of flying he has never experienced anything like this. #gettingoffplane,2015-02-19 19:40:01 -0800,45.5540191770754,-101.065375267829 5.68615445596471E+017,negative,1,Late Flight,1,Delta,JayPochBaby,0,@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired,2015-02-19 19:37:41 -0800,45.5587882853115,-98.2987402565804 5.68614009584292E+017,neutral,0.6697,,,Delta,JayPochBaby,0,@JetBlue flight 2302 from JFK to BUF.,2015-02-19 19:31:58 -0800,39.5007717638979,-101.441338969588 5.68612181480243E+017,positive,1,,,Delta,ClassyMalick,0,@JetBlue thank you very very much!! 💙💙,2015-02-19 19:24:43 -0800,41.9275441387013,-97.0839732066782 5.68611819864117E+017,positive,1,,,Delta,ClassyMalick,0,@JetBlue Awww thank you B6! Glad to hear it! Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :),2015-02-19 19:23:16 -0800,36.8743992593611,-104.290031878219 5.68611474416906E+017,negative,1,Bad Flight,0.6353,Delta,JayPochBaby,0,@JetBlue I appreciate the quick response but how can no one go outside to check temp so we can leave in BUF #currentlysittingontarmac,2015-02-19 19:21:54 -0800,42.8267109543079,-93.425385162847 5.68611024837849E+017,negative,1,Late Flight,0.6494,Delta,JayPochBaby,0,@JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail,2015-02-19 19:20:07 -0800,42.1821067696432,-111.555025169532 5.6860818908987E+017,positive,1,,,Delta,jaycaz80,0,@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!,2015-02-19 19:08:51 -0800,36.5501013377597,-94.0436569523718 5.68606685230555E+017,negative,0.7723,Can't Tell,0.731,Delta,cvsherman,0,@JetBlue time to reevaluate my nyc carrier.,2015-02-19 19:02:52 -0800,43.5391830390775,-94.2330265094348 5.68604366690628E+017,neutral,1,,,Delta,aclaessen,0,@JetBlue we are bringing 2 guitars. can we bring them as carry on?,2015-02-19 18:53:39 -0800,40.4363649761451,-105.955860888813 5.68604311598469E+017,negative,1,Cancelled Flight,0.3514,Delta,yaffasolin,2,@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9,2015-02-19 18:53:26 -0800,43.6570885603852,-103.510079909777 5.68603024320434E+017,negative,1,Late Flight,1,Delta,cvsherman,0,@JetBlue the departure time keeps getting Late Flightr. I'll be lucky if I'm home by 3am,2015-02-19 18:48:19 -0800,36.1807457111009,-95.7623213473181 5.68602933035602E+017,positive,0.6843,,,Delta,SnappyKyle,0,@JetBlue I LOVE JET BLUE!,2015-02-19 18:47:58 -0800,38.2076364749645,-92.5667988896284 5.68602701623218E+017,negative,1,Customer Service Issue,1,Delta,yaffasolin,0,@JetBlue how come you're responding to everyone else and not me #wtf,2015-02-19 18:47:02 -0800,39.3888620107016,-101.676960491841 5.68602614839034E+017,neutral,1,,,Delta,slidingsideways,0,"@JetBlue So anything found while cleaning the plane in DC would be at the baggage office, even something small?",2015-02-19 18:46:42 -0800,42.2888983932954,-106.58049492327 5.68602597197623E+017,neutral,1,,,Delta,SnappyKyle,0,@JetBlue Can I bring my dog on board?,2015-02-19 18:46:37 -0800,32.9993604297287,-100.94773739986 5.68602015456215E+017,positive,0.7036,,,Delta,JetBlue,3,@NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. 💙,2015-02-19 18:44:19 -0800,49.2124532277729,-101.44661743919 5.68601554275721E+017,positive,1,,,Delta,stair_teneisha,0,@JetBlue @NinaDavuluri 😃cool,2015-02-19 18:42:29 -0800,36.4795504233899,-111.278760778596 5.68601459983401E+017,neutral,1,,,Delta,SnappyKyle,0,@JetBlue Maybe I'll just go to Cleveland instead.,2015-02-19 18:42:06 -0800,37.3915493284889,-103.57596715097 5.68601051584197E+017,positive,1,,,Delta,NinaDavuluri,0,@JetBlue yes! Always a treat to fly with you guys! 😊✈️,2015-02-19 18:40:29 -0800,32.9502950708667,-102.174603459276 5.68600552814174E+017,positive,1,,,Delta,SnappyKyle,0,@JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.,2015-02-19 18:38:30 -0800,35.9522228100345,-98.7503911102219 5.68599227342852E+017,neutral,0.6588,,0,Delta,SnappyKyle,0,@JetBlue Hi. I'm trying to find a flight to the Middle East.,2015-02-19 18:33:14 -0800,42.2394428837771,-91.3272006848862 5.68591345801159E+017,negative,1,Customer Service Issue,1,Delta,peter_w_ryan,0,@JetBlue @lopezlaymari what a patronizing response to a legitimate issue,2015-02-19 18:01:55 -0800,36.1394751487846,-90.0212578097286 5.6858957192935E+017,negative,1,Late Flight,0.6987,Delta,Clagett,0,@JetBlue Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages.,2015-02-19 17:54:52 -0800,33.3738156815278,-93.4395934297782 5.68589127290999E+017,negative,0.6617,Late Flight,0.6617,Delta,AmazingLaisha,0,@JetBlue I love your flights! But theres always some delay unfortunately,2015-02-19 17:53:06 -0800,40.2440693618118,-112.321009458948 5.68588936852799E+017,positive,0.683,,0,Delta,AmazingLaisha,0,"@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30",2015-02-19 17:52:21 -0800,47.6467560556687,-103.615050530634 5.68588896218587E+017,negative,1,Can't Tell,0.6942,Delta,Clagett,0,@JetBlue my butt hurts.,2015-02-19 17:52:11 -0800,32.321264934888,-112.316172117426 5.68588797182648E+017,negative,0.6531,Late Flight,0.6531,Delta,lopezlaymari,0,@JetBlue that's what they told me half an hour ago,2015-02-19 17:51:47 -0800,42.0188859181229,-101.33107310224 5.68587875702477E+017,negative,0.6421,Customer Service Issue,0.3482,Delta,lopezlaymari,3,@JetBlue I have been hanging here for almost an hour,2015-02-19 17:48:08 -0800,48.4575859967276,-105.440500499258 5.68587429830984E+017,negative,1,Late Flight,0.6617,Delta,AmazingLaisha,0,"@JetBlue took forever for catering to get to my flight, now are very delayed. So ticked off right now.",2015-02-19 17:46:21 -0800,40.52139643943,-98.3162573317662 5.68586894776406E+017,negative,1,Flight Attendant Complaints,0.6509,Delta,lopezlaymari,2,@JetBlue it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others?,2015-02-19 17:44:14 -0800,34.2507513527983,-103.927169487893 5.68583737417605E+017,positive,1,,,Delta,sportsguy44,0,@JetBlue safety first !! #lovejetblue,2015-02-19 17:31:41 -0800,32.1257263062231,-102.137890250696 5.68583414519083E+017,negative,1,Late Flight,1,Delta,sportsguy44,0,@JetBlue delayed flight bummer,2015-02-19 17:30:24 -0800,41.5475415247027,-99.1500228877662 5.68579899243381E+017,positive,1,,,Delta,mrsoramsey,0,@JetBlue here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!,2015-02-19 17:16:26 -0800,41.2149048149391,-99.682451996234 5.68574897988874E+017,positive,0.6775,,0,Delta,MsBooya,0,"@JetBlue no, they're too busy being awesome and trying to get us out ASAP. I'll deal.",2015-02-19 16:56:33 -0800,45.0741260636615,-94.1407254692859 5.68574059652489E+017,negative,1,Bad Flight,1,Delta,MsBooya,0,"@jetblue well, we're on our way now, but more than half my tv channels are just static. 😔",2015-02-19 16:53:14 -0800,42.9264376666986,-103.928718525162 5.68571758627791E+017,neutral,1,,,Delta,batteryman29,0,@JetBlue any idea when November-December 2015 travel opens up?,2015-02-19 16:44:05 -0800,43.0968126174915,-95.0038517684547 5.68569739225604E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Airways Corporation (NASDAQ:JBLU) Update: @JetBlue says #Lufthansa ... - Markets Bureau http://t.co/aPY3zLSqUu,2015-02-19 16:36:04 -0800,50.2511947846433,-105.105528955617 5.68569662717313E+017,positive,1,,,Delta,thaniapeck,0,@JetBlue thanks so much!! ❤️✨ very relaxing flight!,2015-02-19 16:35:45 -0800,30.624503623176,-98.5639324883976 5.68568690381169E+017,neutral,0.6889,,,Delta,ana_lontana,0,@JetBlue alright.,2015-02-19 16:31:53 -0800,41.5310669263267,-102.888912303542 5.68567970450055E+017,neutral,1,,,Delta,markjohnson319,0,@JetBlue @airbusintheus A320 landing @aruba_airport in February of 2014. #avgeek #warmweather https://t.co/Kaej9G0CHd,2015-02-19 16:29:02 -0800,37.6336535257574,-106.862839682749 5.68566512308523E+017,negative,1,Late Flight,1,Delta,ana_lontana,0,@JetBlue what is happening with the flight from FLL to SFO? Why the delay and the reroute?,2015-02-19 16:23:14 -0800,40.4179175915543,-105.151060538321 5.68562657265132E+017,negative,1,Can't Tell,0.664,Delta,dnaumann54,0,@JetBlue shut up an turn on the tvs/music,2015-02-19 16:07:55 -0800,35.7639298666962,-112.826834757342 5.6856193845769E+017,neutral,0.6854,,,Delta,JetBlueNews,0,@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http://t.co/ZoFWLdQXbe,2015-02-19 16:05:04 -0800,44.8424966703163,-106.800091629863 5.6856103364148E+017,positive,1,,,Delta,TheSnortherner,0,@JetBlue excellent. you guys are the best,2015-02-19 16:01:28 -0800,39.5629072471387,-89.0670360713075 5.68560914779079E+017,positive,1,,,Delta,dcooode,0,"@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response.",2015-02-19 16:01:00 -0800,37.3512408021874,-110.144797715426 5.68560786756366E+017,neutral,0.6907,,0,Delta,dcooode,0,@JetBlue Guess I'll wait another 24 hrs in hopes rate goes down & is more reasonable. Fingers crossed. Cutting it close to my travel dates.,2015-02-19 16:00:29 -0800,34.6549974165091,-100.670850330675 5.68560685568938E+017,neutral,1,,,Delta,maw416,0,@JetBlue do you do any discounts for volunteer firefighters?,2015-02-19 16:00:05 -0800,38.0378342332295,-97.4677437112201 5.68559580717806E+017,neutral,1,,,Delta,TheSnortherner,0,"@JetBlue Well, I fly into Huntsville, AL. But I'd take either Nashville or Birmingham too!",2015-02-19 15:55:42 -0800,42.974361070878,-103.260683809461 5.6855897984181E+017,negative,0.7168,Customer Service Issue,0.3922,Delta,dcooode,0,"@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price",2015-02-19 15:53:18 -0800,40.7686104434558,-93.3920754308688 5.68558887290442E+017,negative,1,Bad Flight,0.699,Delta,superhilarious,0,@JetBlue :/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.,2015-02-19 15:52:56 -0800,42.230178261604,-96.0484130378451 5.68558562810544E+017,positive,1,,,Delta,TheSnortherner,0,@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!,2015-02-19 15:51:39 -0800,42.3667588446245,-100.723010982845 5.68558484653883E+017,negative,0.6477,Can't Tell,0.3295,Delta,dcooode,0,@JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS.,2015-02-19 15:51:20 -0800,47.8226011271271,-101.204296666598 5.68556148368019E+017,positive,1,,,Delta,CaralynMirand,0,@JetBlue thanks JB!! This is why I 💙 you!,2015-02-19 15:42:03 -0800,39.6229780442185,-95.6296874571934 5.68554719934845E+017,positive,1,,,Delta,MsBooya,0,"@JetBlue but thank you! Love, an anxious flyer.",2015-02-19 15:36:23 -0800,52.9335666109428,-97.4994521371088 5.68554542897308E+017,positive,1,,,Delta,dcooode,0,@JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.,2015-02-19 15:35:40 -0800,38.2017352422293,-103.943555119475 5.6855441107889E+017,negative,1,Can't Tell,0.3548,Delta,MsBooya,0,@JetBlue I don't want to seem crazy! Have already asked twice!,2015-02-19 15:35:09 -0800,40.3807712826607,-109.99239889517 5.68554107952177E+017,neutral,0.7245,,0,Delta,dcooode,0,@JetBlue Flight I want to book was $320 one day; went to purchase next day & price doubled to $737. Inquiring on chance it may go down?,2015-02-19 15:33:57 -0800,36.0871983804968,-89.3030768198134 5.68552775325364E+017,negative,1,Customer Service Issue,1,Delta,dcooode,0,"@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight...",2015-02-19 15:28:39 -0800,40.2429662439301,-106.551505761577 5.68552263641211E+017,negative,1,Late Flight,1,Delta,MsBooya,0,@JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific.,2015-02-19 15:26:37 -0800,33.0322089650087,-104.500925216435 5.68551504505803E+017,negative,0.7053,Late Flight,0.7053,Delta,MsBooya,0,"@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed.",2015-02-19 15:23:36 -0800,39.6953955939624,-95.5886890564392 5.68551350025331E+017,negative,0.6694,Late Flight,0.3779,Delta,MsBooya,0,@JetBlue can you give me an update on flight 1684 MCO->JFK? They're saying mechanical issues but will not disclose what they are...,2015-02-19 15:22:59 -0800,43.1269345370674,-92.1293393646254 5.68548980122104E+017,negative,0.6551,Flight Attendant Complaints,0.3449,Delta,RivieraTD,0,@JetBlue walked from the gate to the just ask desk by gate 1 http://t.co/p6ucbVlv5E,2015-02-19 15:13:34 -0800,41.5557922327942,-93.2430905686154 5.68548307200393E+017,negative,1,Late Flight,1,Delta,koztang,0,@JetBlue on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach?,2015-02-19 15:10:54 -0800,41.7728016300357,-99.6159884122466 5.68547839636333E+017,positive,1,,,Delta,SmithsShannon,0,@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ☕✈👍,2015-02-19 15:09:02 -0800,42.8253145593114,-106.305706682752 5.68547201208566E+017,positive,1,,,Delta,SaraNettesheim,0,"@JetBlue awesome, thanks!",2015-02-19 15:06:30 -0800,42.9423485713554,-93.2403914567723 5.68546837231043E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - Digital Journal http://t.co/urcyfcp2Lx,2015-02-19 15:05:03 -0800,46.3327368776195,-104.661560873397 5.68545534056788E+017,negative,1,Customer Service Issue,0.62,Delta,RivieraTD,0,"@JetBlue you service agents at MCO are great, but their are not enough of them working right now!",2015-02-19 14:59:53 -0800,30.2349185259043,-105.999454263194 5.68545438976102E+017,positive,1,,,Delta,stacyhirst,0,@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!,2015-02-19 14:59:30 -0800,40.9385496132106,-107.597916486851 5.68544491596083E+017,negative,1,Can't Tell,0.6529,Delta,royalsherman,0,"@JetBlue not to get into semantics here but ""by"" means ""within the extent or period of; during"" and it is still technically 2/19 #dictionary",2015-02-19 14:55:44 -0800,35.7509975238046,-97.8705464731843 5.68544467944407E+017,negative,1,Late Flight,0.6669,Delta,stacyhirst,0,@jetblue is giving me false hope of ever getting home,2015-02-19 14:55:38 -0800,43.4759917931964,-107.881695610657 5.68542819788452E+017,neutral,1,,,Delta,jebus51881,0,"@JetBlue 1st flight of the morning, flying with a toddler. Will the plane be heated to a comfortable temp before boarding starts. #ItsCold",2015-02-19 14:49:05 -0800,41.9007041424504,-90.1764549396888 5.68542766860542E+017,positive,0.7077,,,Delta,TimothySays,0,@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee.,2015-02-19 14:48:53 -0800,36.2832051073834,-93.0900131076147 5.68542018760286E+017,neutral,1,,,Delta,royalsherman,0,"@JetBlue I want to enter the family pooling contest, it says ""by 2/19"" on the website, can I please enter still!",2015-02-19 14:45:54 -0800,41.4582542902101,-106.705097391075 5.6854121971182E+017,positive,0.6667,,,Delta,TimothySays,0,"@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler.",2015-02-19 14:42:44 -0800,48.3931644829136,-102.564927713706 5.68540097639031E+017,neutral,0.6602,,0,Delta,bwsf93,0,"@JetBlue and of course that was supposed to say Logan, not login",2015-02-19 14:38:16 -0800,45.397226101815,-109.627676363526 5.68540063216198E+017,positive,1,,,Delta,nadinefrostmace,0,@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!,2015-02-19 14:38:08 -0800,37.6919485976423,-109.172879286432 5.68539689176531E+017,positive,1,,,Delta,anku,0,@JetBlue @TSA JetBlue never disappoints !,2015-02-19 14:36:39 -0800,38.1597556447858,-101.51712871012 5.68538242380743E+017,neutral,1,,,Delta,Peaches275,0,"😢😢 RT“@JetBlue: @Peaches275 Oh no! Unfortunately, the code must be entered at the time of purchase in order to qualify for the points.”",2015-02-19 14:30:54 -0800,31.2034531006501,-96.3333849488489 5.68537606503281E+017,neutral,1,,,Delta,prohumanlife,0,"@JetBlue quick question, to pay for a second bag, do I have to do it online or can I do it at the airport?",2015-02-19 14:28:22 -0800,40.602966681305,-108.870972311792 5.68535586325303E+017,negative,1,Late Flight,1,Delta,MissMichelle422,1,"@JetBlue not cool to announce a flight ""delay"" when everyone is checking in. A 4 hour delay bdl-dca with a staff offering no help.",2015-02-19 14:20:21 -0800,47.6022877906741,-98.1043838153559 5.68535405361914E+017,neutral,0.6495,,0,Delta,Peaches275,0,@JetBlue Hi. How do I claim points on a 1800-flowers order after I purchased? I totally forgot to put in the promo code.,2015-02-19 14:19:38 -0800,41.0123326984037,-102.299999387237 5.68535276546449E+017,negative,1,Late Flight,1,Delta,tyon305,0,@JetBlue what's the hold up with flight 1553? boarding should've taken place 30 minutes ago.,2015-02-19 14:19:07 -0800,39.9424823171238,-96.9641950258185 5.68533876873634E+017,neutral,1,,,Delta,RobinFicklin,0,@JetBlue yes slc on 4/19,2015-02-19 14:13:33 -0800,45.4654152345555,-99.3596102570143 5.68533099908182E+017,negative,1,Lost Luggage,0.6735,Delta,NY_US,0,@JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1,2015-02-19 14:10:28 -0800,34.2484654491427,-96.7013986986892 5.68531409209422E+017,neutral,0.6808,,0,Delta,uhnet,0,@jetblue How long ago can a trip have taken place for me to still get credit if I didn't apply my TrueBlue # when I booked?,2015-02-19 14:03:45 -0800,34.1717925153144,-95.2177031286095 5.68531076915663E+017,positive,1,,,Delta,SaraNettesheim,0,@JetBlue thanks for your help! #jetbluesofly,2015-02-19 14:02:26 -0800,34.9619815296649,-96.9190912116264 5.68530694353191E+017,neutral,0.6602,,,Delta,uhnet,0,@jetblue I was able to access it by using the drop down instead of clicking on the tab.,2015-02-19 14:00:54 -0800,49.3364068517151,-101.59930922593 5.68529886920335E+017,negative,1,Can't Tell,0.6832,Delta,uhnet,0,@JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site.,2015-02-19 13:57:42 -0800,35.5491529765465,-108.26412973172 5.6852898243967E+017,positive,1,,,Delta,angrydesi,0,"@JetBlue: Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)",2015-02-19 13:54:06 -0800,41.6041542885367,-104.055128864485 5.68528082841113E+017,negative,1,Cancelled Flight,1,Delta,RobinFicklin,0,@JetBlue that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they Cancelled Flightled.,2015-02-19 13:50:32 -0800,42.8000987326599,-97.5204073850835 5.68527922576777E+017,neutral,0.3658,,0,Delta,SaraNettesheim,0,@JetBlue excited for my first flight w/ you today! It's delayed though- can you give me the 411? Flight number 989 from Boston to DC,2015-02-19 13:49:54 -0800,46.5079367533618,-100.459056323084 5.68527764812374E+017,neutral,0.6723,,0,Delta,beantoon,0,@JetBlue what is the Mosiac 800 #?,2015-02-19 13:49:16 -0800,38.9852481060304,-99.8929528137168 5.68526521910079E+017,negative,0.6625,Customer Service Issue,0.3394,Delta,beantoon,0,@JetBlue I can probably find some of them. Are the ticket #s on there?,2015-02-19 13:44:20 -0800,38.6871250981252,-104.447760378733 5.68525820764897E+017,negative,1,Cancelled Flight,0.6871,Delta,RobinFicklin,0,"@JetBlue no they offered the flight (4/19), I paid, then they changed it.This is the 2nd time you have done this to me. ruins cruise plans",2015-02-19 13:41:33 -0800,36.2525762611702,-116.572662023669 5.68524724256444E+017,positive,1,,,Delta,kbosspotter,0,"@JetBlue okie doke! Knowing you, you will fix this ;)",2015-02-19 13:37:11 -0800,37.0841711018133,-111.484635048632 5.68523834980057E+017,neutral,1,,,Delta,kbosspotter,0,@JetBlue should I check in my awesome bag on my flight or carry it on... Decisions...,2015-02-19 13:33:39 -0800,51.2589057514329,-96.8096722113431 5.68521960088449E+017,neutral,1,,,Delta,kbosspotter,0,@JetBlue I can't. I don't have acces to a phone rn. My iPhone broke. :/ would rather change it now then Late Flightr.,2015-02-19 13:26:12 -0800,47.6227949298808,-106.34658269215 5.68521376245502E+017,negative,0.6198,Cancelled Flight,0.3265,Delta,kbosspotter,0,@JetBlue I can't do that flight. I need a Late Flightr one! I need you to change my flight. You guys changed it and now I can't do that time!,2015-02-19 13:23:53 -0800,37.9385524930607,-101.763042969556 5.68510973469856E+017,positive,0.3563,,0,Delta,cflanagan,1,".@JetBlue Wish you would make Austin, TX a hub. Missing you as my “only” airline for all my biz travel since I moved from BOS. :(",2015-02-19 12:42:33 -0800,34.6342304750926,-93.5819095393544 5.68509669758661E+017,neutral,1,,,Delta,HAbbott4,0,@JetBlue Just sent it,2015-02-19 12:37:22 -0800,42.6300744083737,-103.841794862027 5.68509433229099E+017,neutral,1,,,Delta,SterlChampion,0,@JetBlue a little vino wouldn't hurt 🍷,2015-02-19 12:36:25 -0800,38.55963876203,-104.800095823841 5.68509343047352E+017,neutral,0.6632,,,Delta,JetBlueNews,0,@JetBlue Airways Receives New Coverage from Analysts at Bank of America (JBLU) - The Legacy http://t.co/dORuxBqla1,2015-02-19 12:36:04 -0800,34.6823517943702,-94.4966527592769 5.68509302505378E+017,positive,0.3373,,0,Delta,MikewDickman,0,@JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-),2015-02-19 12:35:54 -0800,44.946016399655,-103.435714569813 5.68503966687994E+017,negative,1,Lost Luggage,0.6616,Delta,HAbbott4,0,@JetBlue My bag is missing from 1099 landed over 6 hours ago. Help!,2015-02-19 12:14:42 -0800,40.8382015184355,-107.36522605719 5.68502766747972E+017,positive,1,,,Delta,bwsf93,0,@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA,2015-02-19 12:09:56 -0800,39.1284577884996,-107.701692591203 5.68502279193682E+017,negative,1,Customer Service Issue,0.6443,Delta,MikewDickman,0,"@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?",2015-02-19 12:08:00 -0800,36.1968359348703,-106.14328057896 5.68502226597102E+017,negative,1,Lost Luggage,1,Delta,HAbbott4,0,@JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid!,2015-02-19 12:07:47 -0800,42.3545544360659,-90.81264078359 5.68501539167474E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5fmipW9dhi,2015-02-19 12:05:03 -0800,43.8961039276059,-107.018205863888 5.68501157452231E+017,positive,1,,,Delta,dougorey,0,Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way.,2015-02-19 12:03:32 -0800,36.0230881414014,-108.176199730824 5.68499629043687E+017,neutral,1,,,Delta,bmose14,0,"@JetBlue as requested, here's selfie somewhere over the Rocky's. #milehighselfieclub http://t.co/A1ChOxKPJp",2015-02-19 11:57:28 -0800,48.6071778841706,-109.551075297381 5.68498446216401E+017,neutral,0.6768,,,Delta,alnosh,0,@JetBlue short stop at JFK before IAD,2015-02-19 11:52:46 -0800,36.628544872039,-106.361380691348 5.68498114300154E+017,negative,1,Flight Attendant Complaints,0.3561,Delta,dougorey,0,@JetBlue Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather!,2015-02-19 11:51:27 -0800,30.7571627820029,-94.9693685257314 5.68495595440235E+017,positive,0.6762,,,Delta,lyteforce,0,@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.,2015-02-19 11:41:26 -0800,42.4525768904428,-95.836672853406 5.68492016587436E+017,neutral,0.6606,,0,Delta,alanbestnyc,0,@JetBlue Does @AirCanada not take fraud as seriously?,2015-02-19 11:27:13 -0800,38.5422216482934,-106.473022116237 5.68491668858663E+017,negative,0.6629,Can't Tell,0.6629,Delta,alanbestnyc,0,"@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue.",2015-02-19 11:25:50 -0800,42.653319022152,-99.9342480810407 5.68491434397073E+017,negative,1,Customer Service Issue,1,Delta,alanbestnyc,0,@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?,2015-02-19 11:24:54 -0800,44.0515405123761,-98.7535347054895 5.68490310524936E+017,negative,0.6624,Customer Service Issue,0.3547,Delta,alanbestnyc,0,@JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved?,2015-02-19 11:20:26 -0800,41.1127168117351,-109.588026356881 5.68490190194516E+017,positive,0.6737,,,Delta,Lane_,0,@JetBlue thanks,2015-02-19 11:19:58 -0800,39.5666791494969,-97.5917520760779 5.68489782298477E+017,positive,0.6503,,,Delta,alanbestnyc,0,@JetBlue Then en route to the airport the rebooked ticket was refunded.,2015-02-19 11:18:20 -0800,42.8361122719419,-101.586022236122 5.68489700232696E+017,neutral,1,,,Delta,HeathAWhelan,0,@JetBlue @NHLBruins repping the Bruins in Cleveland at Rock n Roll HOF & The Christmas Story house #JetBlueBruins http://t.co/JKnWuGJ778,2015-02-19 11:18:01 -0800,43.111812962803,-105.23156404427 5.68489124098925E+017,negative,0.6596,Can't Tell,0.3521,Delta,alanbestnyc,0,"@JetBlue No, it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked.",2015-02-19 11:15:43 -0800,47.1038273119273,-106.897168242769 5.68488247514554E+017,negative,1,Customer Service Issue,1,Delta,alanbestnyc,0,@JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?,2015-02-19 11:12:14 -0800,35.2960066414504,-108.274321364406 5.68487688510288E+017,negative,1,Customer Service Issue,0.6733,Delta,alanbestnyc,0,"@JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept.",2015-02-19 11:10:01 -0800,39.4250346675937,-104.861135149477 5.68487677114364E+017,positive,1,,,Delta,smsuconn,0,@JetBlue we made it safe and sound. Thank you for the safe travels.,2015-02-19 11:09:58 -0800,38.6808822397549,-99.1814335613728 5.68487439062442E+017,negative,0.6528,Flight Booking Problems,0.328,Delta,alanbestnyc,0,"@JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert.",2015-02-19 11:09:02 -0800,44.0332960582843,-109.595053768776 5.68487293100691E+017,neutral,0.6808,,0,Delta,alanbestnyc,0,@JetBlue My card company and I explained the issue over the phone when I was in Mexico. I purchased a new ticket over the phone.,2015-02-19 11:08:27 -0800,42.1488884634673,-99.7997909706553 5.68487040234459E+017,negative,1,Cancelled Flight,1,Delta,alanbestnyc,0,@JetBlue But jet blue had Cancelled Flighted my ticket & never reissued it.,2015-02-19 11:07:27 -0800,44.6027183849014,-95.3154137114939 5.68486660410909E+017,neutral,0.6778,,0,Delta,alanbestnyc,0,"@JetBlue my credit card company accidentally marked my jet blue tickets as fraud, then corrected their mistake and reposted the money.",2015-02-19 11:05:56 -0800,45.1636294844293,-104.182375025539 5.68485564112118E+017,negative,1,Customer Service Issue,0.6508,Delta,mattjay_son,0,"@JetBlue has screwed me over for the last time. @SouthwestAir, glad to give you my business. #JetScrew #AwfulCustomerService",2015-02-19 11:01:35 -0800,35.6688647406106,-104.319828808112 5.68484039499379E+017,negative,1,Customer Service Issue,0.6875,Delta,mattjay_son,0,@JetBlue Alternatives? You have absolutely no respect for loyal customers. 8 years. No more. I'm done.,2015-02-19 10:55:31 -0800,39.4593335098924,-98.3285000533757 5.68483098310152E+017,neutral,1,,,Delta,erinthetraveler,0,@JetBlue any thoughts on waiver of change fees for travel out of Boston this weekend?,2015-02-19 10:51:47 -0800,43.1051937560952,-97.6286100224245 5.684827853899E+017,negative,1,Can't Tell,0.6666,Delta,mattjay_son,0,@JetBlue Pooling and gifting are completely different. I shouldn't have to be charged $375 to send points. Its disgusting.,2015-02-19 10:50:32 -0800,41.4029962126724,-104.17676029278 5.68480654347936E+017,negative,0.6742,Flight Booking Problems,0.3383,Delta,mattjay_son,0,@JetBlue Why would you charge money to transfer points to someone?,2015-02-19 10:42:04 -0800,32.4350367172032,-99.0636724231493 5.68475439460516E+017,positive,1,,,Delta,sbgblee,0,"@JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando. 👍👍",2015-02-19 10:21:21 -0800,40.6843002970836,-99.2548094715022 5.68475010798637E+017,negative,1,Flight Booking Problems,1,Delta,_TheRobynShow,0,@JetBlue doesn't help if I have to fly on specific days,2015-02-19 10:19:38 -0800,40.3511286120681,-99.7974361625745 5.68474960097878E+017,negative,1,Flight Attendant Complaints,0.6809,Delta,NY_US,0,@JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate.,2015-02-19 10:19:26 -0800,41.4956185588674,-96.6258696374018 5.68474423742738E+017,positive,0.689,,0,Delta,lyteforce,0,@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;),2015-02-19 10:17:19 -0800,42.609744570044,-104.229437363202 5.68474096058507E+017,neutral,0.6659,,,Delta,lyteforce,0,@JetBlue Just looking to arrange for a nice flight from SEA to LA-ish and comparing the cost to something more direct from YVR.,2015-02-19 10:16:00 -0800,39.4496457957308,-105.289039729788 5.68473686178718E+017,neutral,0.6786,,,Delta,slevine17,0,@JetBlue Sent my suggestion and comments via the link provided..,2015-02-19 10:14:23 -0800,43.6189821362932,-102.071039016402 5.68473361388573E+017,negative,1,Flight Attendant Complaints,1,Delta,NY_US,0,@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.,2015-02-19 10:13:05 -0800,41.6379773414299,-99.9770824165294 5.68472330097332E+017,positive,1,,,Delta,AnthonysEdits,0,@JetBlue I love you,2015-02-19 10:08:59 -0800,36.1362732265621,-93.8697169631786 5.68470507433169E+017,neutral,0.6259,,,Delta,slevine17,0,@JetBlue Ever consider coming to Memphis? Need some TrueBlue service and fares badly!!,2015-02-19 10:01:45 -0800,49.7456888770889,-105.107016460638 5.68467286333514E+017,negative,1,Late Flight,1,Delta,BrianKal,0,@JetBlue what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech issues.,2015-02-19 09:48:57 -0800,45.1984013081612,-106.516982974392 5.68464487931613E+017,positive,1,,,Delta,305Josec,0,"@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me 😊😊😊✈️✈️✈️",2015-02-19 09:37:50 -0800,43.322240186033,-98.8172857499244 5.68460351873937E+017,negative,1,Customer Service Issue,0.6839,Delta,evelynsarah,0,@JetBlue is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. #thingsyoucantmakeup #switch2SBux?,2015-02-19 09:21:24 -0800,37.0529503614346,-103.672079122317 5.68456085536936E+017,negative,1,Bad Flight,0.3579,Delta,GinaMPassantino,0,@JetBlue As long as someone remembers to put it on plane right? That was a really lame excuse.Geez @JetBlue can do much better #coffeeneeded,2015-02-19 09:04:26 -0800,38.2524906040504,-97.4365029185616 5.6845416196205E+017,negative,0.662,Bad Flight,0.662,Delta,GinaMPassantino,0,@JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee,2015-02-19 08:56:48 -0800,38.1785921127813,-99.3719241703828 5.68451040397423E+017,negative,1,Can't Tell,0.3368,Delta,GinaMPassantino,0,@JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee,2015-02-19 08:44:23 -0800,47.134981849692,-98.3184821575273 5.68450407204139E+017,positive,1,,,Delta,alexnazaryan,0,"@JetBlue Utah, I think. And thanks!",2015-02-19 08:41:53 -0800,41.9055010616787,-105.511773599661 5.6844811025664E+017,positive,1,,,Delta,smsuconn,0,@JetBlue thank you!,2015-02-19 08:32:45 -0800,36.9133527675913,-100.974209593527 5.68448023845573E+017,neutral,0.6423,,,Delta,smsuconn,0,@JetBlue yes he and all the princesses. Trying to get to the #glassslipperchallenge at WDW.,2015-02-19 08:32:24 -0800,40.968226429354,-95.9007380775033 5.68444650903749E+017,positive,0.6754,,0,Delta,hipch1ck,0,"@JetBlue, never been delayed before; 533 to TPA out of BDL. Better safe than sorry. 💙 #lovejetblue #onlyblue #jetblueforever",2015-02-19 08:19:00 -0800,38.9385939167357,-99.0314770102867 5.68444359391252E+017,negative,0.6831,Late Flight,0.6831,Delta,smsuconn,0,"@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying.",2015-02-19 08:17:51 -0800,46.2896760299693,-111.591572098382 5.68443892569236E+017,positive,1,,,Delta,leahmg2,0,@JetBlue great flight and crew! Flight 51 from BOS to MCO,2015-02-19 08:15:59 -0800,36.331104466044,-92.6970033912286 5.68442989258912E+017,negative,1,Late Flight,0.6667,Delta,smsuconn,0,@JetBlue i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer.,2015-02-19 08:12:24 -0800,39.5739076090882,-103.51710651409 5.68442965661762E+017,positive,1,,,Delta,kzone7,0,@JetBlue That's why I love JetBlue! #truebluemember4life,2015-02-19 08:12:18 -0800,38.1927578340161,-102.524250066328 5.68442328794464E+017,positive,0.6596,,0,Delta,KatieLeonick,0,"@JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!",2015-02-19 08:09:46 -0800,31.8685560007938,-97.3725801430157 5.68442077400437E+017,neutral,0.7246,,0,Delta,TomFecteau,0,"@JetBlue traveling w/ a rifle for a hunting trip, can a pistol be in the same large rifle case too? Wasn't clear in freq asked questions",2015-02-19 08:08:47 -0800,41.365810231462,-100.886263659628 5.68441576206287E+017,positive,0.6989,,,Delta,kzone7,0,@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.,2015-02-19 08:06:47 -0800,47.1135813961164,-110.280716533575 5.68440681531875E+017,negative,0.6966,Flight Booking Problems,0.3708,Delta,KatieLeonick,0,@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ?,2015-02-19 08:03:14 -0800,33.3401507547572,-99.2229588726808 5.68440372206182E+017,negative,0.6471,Cancelled Flight,0.3345,Delta,ZKatcher,0,@JetBlue - He Cancelled Flightled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable,2015-02-19 08:02:00 -0800,35.2478031196474,-104.495110093839 5.68440180769747E+017,neutral,0.6774,,,Delta,kzone7,0,@JetBlue Thanks! I just sent a few DMs.,2015-02-19 08:01:14 -0800,41.3161375032403,-109.871889664861 5.68439661590397E+017,negative,1,Can't Tell,0.6729,Delta,ZKatcher,0,@JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account,2015-02-19 07:59:11 -0800,35.7518573094504,-99.1552917658276 5.6843852866696E+017,negative,1,Flight Booking Problems,0.3437,Delta,Old_bauer,0,talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited,2015-02-19 07:54:40 -0800,45.8433682761213,-96.0821029541194 5.68438162369823E+017,negative,0.6719,Flight Booking Problems,0.3781,Delta,HisBoots,0,.@JetBlue @ZKatcher 😂😂😂😂😂OMG. Bored & read through this convo.. Seems like JetBlue is on point.,2015-02-19 07:53:13 -0800,36.7883780667506,-91.8223022240513 5.68437285605257E+017,negative,1,Cancelled Flight,0.6316,Delta,Old_bauer,0,@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold,2015-02-19 07:49:44 -0800,51.8312296939402,-108.801322146605 5.68437189694112E+017,negative,0.6513,Bad Flight,0.3288,Delta,Tostie,0,@JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly.,2015-02-19 07:49:21 -0800,43.2343387419024,-92.5566963893573 5.68436943131951E+017,neutral,0.6923,,,Delta,kzone7,0,"@JetBlue For my Grandma Ella's 80th, she would love a birthday greeting from your flight crew! She was a stewardess for Eastern Airlines.",2015-02-19 07:48:22 -0800,34.3068786428847,-106.02906109185 5.68436613384155E+017,negative,1,Customer Service Issue,0.649,Delta,Old_bauer,1,@JetBlue trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain,2015-02-19 07:47:04 -0800,37.7224974110546,-107.56846335663 5.68435926503977E+017,negative,0.6801,Flight Booking Problems,0.3419,Delta,wclsc59,0,@JetBlue please get service started at @triflight and offer good routes lile florida upstate ny vegas etc,2015-02-19 07:44:20 -0800,44.4143963624067,-95.8307312628351 5.68435750485819E+017,negative,1,Cancelled Flight,0.6702,Delta,Old_bauer,0,"@JetBlue Cancelled Flightling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed?",2015-02-19 07:43:38 -0800,31.8179844365314,-102.017606086905 5.68435677190337E+017,negative,0.6201,Can't Tell,0.6201,Delta,ZKatcher,0,@JetBlue i am here - what is your resolution?,2015-02-19 07:43:21 -0800,50.5451780715316,-103.450147419644 5.68435364349809E+017,positive,1,,,Delta,MJayRosenberg,0,"@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise)",2015-02-19 07:42:06 -0800,34.1033938252163,-98.9055788404804 5.6843495922618E+017,positive,1,,,Delta,EricaRhone,0,@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT,2015-02-19 07:40:29 -0800,47.9060585214355,-97.21964443333 5.68434729684308E+017,negative,1,Flight Attendant Complaints,1,Delta,eatplaylove1,0,@JetBlue not making a great first impression on my first flight. 20 minutes before boarding and the gate agent still can't assign me a seat?,2015-02-19 07:39:35 -0800,35.4648863690275,-102.15665519832 5.6843430798916E+017,negative,0.6951,Late Flight,0.6951,Delta,MikeH1123,0,@JetBlue My Flight 1318 is delayed and I am connecting from Boston. Is it possible to switch me to Flight 118 so I can make my connection?,2015-02-19 07:37:54 -0800,38.6396421127209,-100.099476633034 5.68434301496381E+017,negative,1,Cancelled Flight,1,Delta,Old_bauer,0,@JetBlue loves Cancelled Flightling tickets and not telling their customers #flyunited,2015-02-19 07:37:53 -0800,40.6121375852727,-86.3686224568534 5.68433716206436E+017,negative,1,Cancelled Flight,0.6347,Delta,Old_bauer,0,@JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue,2015-02-19 07:35:33 -0800,40.7489393514318,-95.115920553236 5.6843330188048E+017,negative,1,Cancelled Flight,1,Delta,Old_bauer,0,@JetBlue would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain,2015-02-19 07:33:54 -0800,41.2995990667594,-105.568597445282 5.68433145437139E+017,negative,1,Customer Service Issue,1,Delta,ZKatcher,0,"@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport",2015-02-19 07:33:17 -0800,36.8569423507473,-101.618691985584 5.68433045805466E+017,negative,1,Flight Attendant Complaints,0.6854,Delta,Schnitz85,0,@JetBlue I'm on flight and no booze being served 30 min in... What gives? #lostrevenue #angryandsober #bachelorpartymishap,2015-02-19 07:32:53 -0800,49.7590433223789,-99.8716814490588 5.68432677789012E+017,negative,1,Can't Tell,0.6659,Delta,LisaTweetsa,0,@JetBlue I've used you guys for 10 years but after this experience I will NEVER EVER use you again.,2015-02-19 07:31:26 -0800,37.7361731223629,-104.948870070074 5.68432609866457E+017,negative,1,Cancelled Flight,1,Delta,Old_bauer,0,@JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice,2015-02-19 07:31:09 -0800,27.8830114239181,-102.568232291357 5.6843240548223E+017,positive,1,,,Delta,HenRoc_,0,@JetBlue you guys are lucky I love you,2015-02-19 07:30:21 -0800,32.5084950620801,-97.4916274280918 5.68432328902611E+017,negative,1,Customer Service Issue,1,Delta,LisaTweetsa,0,@JetBlue Maybe stop telling people the wrong info on your customer service calls.,2015-02-19 07:30:02 -0800,33.247203017924,-104.936426752629 5.68431356037997E+017,negative,1,Customer Service Issue,1,Delta,LisaTweetsa,0,"@JetBlue customer service was so bad updating my points, once I use my next points, I won't be flying you. Point system is almost a sham.",2015-02-19 07:26:10 -0800,39.9899909954589,-102.951243177301 5.68431120032915E+017,negative,1,Customer Service Issue,0.6802,Delta,Old_bauer,0,@JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer,2015-02-19 07:25:14 -0800,40.2235718334292,-97.7026862061891 5.68430874049581E+017,negative,1,Cancelled Flight,0.6966,Delta,Old_bauer,0,@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid,2015-02-19 07:24:15 -0800,40.3858866918544,-101.956162900229 5.68430681367454E+017,negative,1,Customer Service Issue,1,Delta,ZKatcher,0,@JetBlue I spent over an hour of my morning on hold w/ your customer support. I want my confirmed flight to be taken care of,2015-02-19 07:23:30 -0800,47.6660201366805,-110.727609697405 5.68430087298802E+017,negative,1,Customer Service Issue,0.656,Delta,Old_bauer,0,@JetBlue @ZKatcher @bretharold does it look like to we talked to customer service? http://t.co/vYUAnh4Iqr,2015-02-19 07:21:08 -0800,42.2966947572233,-99.5701829991059 5.68429798604857E+017,negative,0.7112,Late Flight,0.3609,Delta,ZKatcher,0,"@JetBlue claims w/ customer protection they ""will notify customers of delays, Cancelled Flightlations and diversions."" #NotTRUE http://t.co/3oq1T4ohjl",2015-02-19 07:19:59 -0800,26.4839603899419,-110.470314057049 5.68427942382072E+017,negative,0.699,Flight Booking Problems,0.699,Delta,Old_bauer,0,"@JetBlue if there is a ""processing error"" the why do you send out full flight tickets and confirmations? #FlySouthwest",2015-02-19 07:12:37 -0800,39.2018057959995,-103.188768517071 5.68427870055305E+017,positive,1,,,Delta,AliBessette,0,@JetBlue thank you will do!! You guy are awesome!,2015-02-19 07:12:19 -0800,41.1096177103609,-104.351347042469 5.68427853265572E+017,positive,0.7007,,,Delta,amybruni,0,"@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597",2015-02-19 07:12:15 -0800,45.7805975862553,-98.5759414238175 5.68426494554481E+017,positive,1,,,Delta,Kamari102,0,@JetBlue definitely!,2015-02-19 07:06:51 -0800,47.1316956796314,-101.327600074264 5.68426489055719E+017,negative,1,Customer Service Issue,0.6916,Delta,ZKatcher,1,@JetBlue tells me $130 paid & confirmed flight will now cost me $566.80 CASH ONLY @ airport 22 hours before my flight #RIPOFF #NoSupport,2015-02-19 07:06:50 -0800,43.9576802808078,-108.448550370796 5.68425693828133E+017,positive,1,,,Delta,AliBessette,0,@JetBlue okay awesome! Thank you!,2015-02-19 07:03:40 -0800,46.4226283357584,-95.4641903072348 5.68425272304935E+017,negative,1,Cancelled Flight,0.6676,Delta,ZKatcher,1,"@JetBlue = WORST. Booked in Oct. w/ email confirm & NEVER INFORMED Cancelled Flightlation. Instructed ""to mail written letter"" http://t.co/c7Kzbvf8h8",2015-02-19 07:02:00 -0800,41.2251347492826,-115.654057008474 5.68424902287446E+017,negative,1,Flight Attendant Complaints,0.6531,Delta,yippersNY,0,"@JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?",2015-02-19 07:00:32 -0800,42.4111520017538,-106.884214808565 5.68424725929701E+017,positive,1,,,Delta,Kamari102,0,@JetBlue I was so excited when I saw that you fly there! #ionlyflyblue,2015-02-19 06:59:50 -0800,52.0233793885897,-97.6237484498841 5.68424704597467E+017,positive,0.6465,,,Delta,margarrati,0,@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock,2015-02-19 06:59:45 -0800,48.3775290421149,-110.086561906861 5.6842388676257E+017,positive,0.6727,,0,Delta,AliBessette,0,@JetBlue just mine sadly.. But yea the fly fi is awesome,2015-02-19 06:56:30 -0800,44.5182865309565,-99.9897809556106 5.68423284401836E+017,negative,1,Customer Service Issue,1,Delta,yippersNY,0,@JetBlue she hung up before I can get name. She took no accountability for keeping me on hold +20min. Next rep was not able to track name,2015-02-19 06:54:06 -0800,35.7654940981293,-97.5300276834252 5.68423278555087E+017,positive,1,,,Delta,DMakesCakes,0,@JetBlue thank you!!,2015-02-19 06:54:05 -0800,39.7690462597644,-97.8770707477701 5.68422658494186E+017,negative,0.6702,Can't Tell,0.6702,Delta,AliBessette,0,@JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit,2015-02-19 06:51:37 -0800,41.3273673301193,-109.131155914888 5.68420497563599E+017,negative,1,Customer Service Issue,1,Delta,yippersNY,0,@JetBlue I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had,2015-02-19 06:43:02 -0800,37.8491514609094,-98.8965237958785 5.68419991030088E+017,positive,0.6596,,,Delta,DMakesCakes,0,@JetBlue ready to go to Disneyworld! For the @runDisney #PrincessHalf http://t.co/sTQY9V8256,2015-02-19 06:41:01 -0800,53.8266051759861,-112.328057935924 5.68417260668379E+017,negative,1,Customer Service Issue,1,Delta,alanbestnyc,0,@JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??,2015-02-19 06:30:10 -0800,35.9682309831736,-104.67986131687 5.68416873211015E+017,neutral,0.6739,,,Delta,GerryBorrego,0,@JetBlue Brazil to volunteer teaching english & spanish to Poor children so they have a skills to improve their chances of a better life.,2015-02-19 06:28:37 -0800,42.564388216085,-91.1346490572403 5.6841630510107E+017,negative,1,Late Flight,1,Delta,kbosspotter,0,@JetBlue is flight 51 on 4/24/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 😢,2015-02-19 06:26:22 -0800,36.0735317750494,-102.47112892395 5.68413198518329E+017,positive,0.6815,,,Delta,GraceLavigne,0,@JetBlue Thank you for the JetBlue Credit. Nice save :-),2015-02-19 06:14:01 -0800,36.3850315743224,-111.063450831484 5.68412747324486E+017,neutral,0.6645,,,Delta,klorbe,0,@JetBlue I would go back to Aruba. I flew out of JFK. #bestplanesever #bestflightever,2015-02-19 06:12:14 -0800,40.1023488202114,-98.6488130151429 5.68411980542775E+017,positive,1,,,Delta,AirlineAdviser,0,@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this,2015-02-19 06:09:11 -0800,43.6876008476982,-106.142480654916 5.68403649753448E+017,negative,1,Can't Tell,0.6154,Delta,freeportblue76,0,@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott,2015-02-19 05:36:05 -0800,33.8032678891874,-104.252712050405 5.68401416982807E+017,neutral,1,,,Delta,sherryvolpic,0,@JetBlue I would go to Dallas to see my grand baby that I miss so much. I feel like a piece of my heart is there.,2015-02-19 05:27:12 -0800,37.5725303138493,-104.721270082412 5.68400398748267E+017,negative,1,Customer Service Issue,0.6974,Delta,akhanIO,0,@JetBlue False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. #badcustomerservice,2015-02-19 05:23:10 -0800,38.9888512175311,-103.829027741504 5.68400096586396E+017,negative,1,Customer Service Issue,0.6782,Delta,KatLaur12,0,@JetBlue tried them not helpful. Really dissatisfied with Flight Booking Problems my whole trip with jet blue this time around besides the flights.,2015-02-19 05:21:58 -0800,51.7119252054628,-104.887676207124 5.68397325820957E+017,positive,1,,,Delta,sbgblee,0,"@JetBlue yes, with about 20 minutes to spare. FYI - your employees are amazing. Keep up the good work!",2015-02-19 05:10:57 -0800,37.1642241041478,-106.617040316817 5.68395094232932E+017,negative,1,Flight Booking Problems,1,Delta,akhanIO,0,@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue,2015-02-19 05:02:05 -0800,42.0938788290354,-101.116563894247 5.68394474243666E+017,neutral,1,,,Delta,beccimiller,0,@JetBlue when are you going to get wifi on your planes?,2015-02-19 04:59:37 -0800,40.3533023576573,-103.908913812337 5.68394078817268E+017,positive,1,,,Delta,MaybeTonight,0,@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!,2015-02-19 04:58:03 -0800,35.8051726213414,-103.902875824508 5.68393752596718E+017,neutral,0.6698,,0,Delta,KatLaur12,0,@JetBlue how can we get help with a hotel we booked with you and are having issues with.,2015-02-19 04:56:45 -0800,41.6213237206313,-100.878499034085 5.68391878871286E+017,negative,0.6765,Can't Tell,0.3634,Delta,lbyav,0,@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x,2015-02-19 04:49:18 -0800,36.0999223108007,-102.543668073369 5.68387402810729E+017,neutral,1,,,Delta,juntocaustic,0,@JetBlue hi. Just DM'd info,2015-02-19 04:31:31 -0800,42.5896344066011,-104.710531068398 5.68387362239205E+017,negative,1,Bad Flight,0.6804,Delta,Lane_,0,@JetBlue flight 577 fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop,2015-02-19 04:31:21 -0800,39.0606587461806,-95.689418890922 5.68385676737167E+017,positive,1,,,Delta,alikim22,0,@JetBlue Thanks!,2015-02-19 04:24:40 -0800,39.1547178033398,-105.109916233142 5.6838278025148E+017,neutral,0.6639,,0,Delta,alikim22,0,@JetBlue any concern about Cancelled Flightled flights due to the cold weather in NJ Saturday am? Do you Cancelled Flight at 0 degrees?,2015-02-19 04:13:09 -0800,40.6697844479353,-100.379570455148 5.68380876855353E+017,negative,1,Customer Service Issue,1,Delta,juntocaustic,0,@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?,2015-02-19 04:05:35 -0800,45.2710590857141,-92.4907865954185 5.68380749495165E+017,neutral,1,,,Delta,JetBlueNews,0,"@JetBlue Gains Altitude, But SkyWest Hits Turbulence JBLU SKYW - Investor's Business Daily http://t.co/P2HUM7lXUR",2015-02-19 04:05:05 -0800,36.0707963991648,-90.489658038082 5.68379591569629E+017,positive,0.6701,,,Delta,s_tpplsay2fa,0,@JetBlue good morning sunshine! #TailfinThursday http://t.co/Nc0ES6e4Lf,2015-02-19 04:00:29 -0800,38.5579866198624,-107.444937027992 5.68378598043853E+017,positive,0.6539,,,Delta,philpete,0,@JetBlue where's my selfie?,2015-02-19 03:56:32 -0800,37.0715066856598,-101.126079602807 5.68365652597015E+017,negative,0.3573,Can't Tell,0.3573,Delta,JetBlueNews,0,@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/h6cE3mWCqj,2015-02-19 03:05:05 -0800,41.1013340340545,-107.911077441247 5.68335451741749E+017,positive,0.6465,,,Delta,JetBlueNews,0,@JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO,2015-02-19 01:05:05 -0800,38.7228215861861,-101.306654294621 5.68290152151269E+017,neutral,0.7102,,,Delta,JetBlueNews,0,@JetBlue unveils new 'Bluemanity' livery - USA TODAY http://t.co/ueGgKN79zA,2015-02-18 22:05:05 -0800,28.1013182219507,-105.934514161698 5.68282853240209E+017,neutral,0.6633,,,Delta,JetBlueNews,0,@JetBlue Marks 15th Year With 'Bluemanity' Plane Design - http://t.co/E5NaxBUe4s http://t.co/KlxivnbCYh,2015-02-18 21:36:05 -0800,36.1860418560756,-99.7954885857755 5.68279415370736E+017,positive,1,,,Delta,ft_tyman,0,@JetBlue haha thanks Jetblue👌☺️,2015-02-18 21:22:25 -0800,48.0256128586783,-96.9610752839255 5.6827851630909E+017,neutral,0.6804,,,Delta,ft_tyman,0,@JetBlue could I get a free flight to Vegas since it's my bday😏☺️,2015-02-18 21:18:51 -0800,50.4020175526755,-100.475536563552 5.68273152456811E+017,neutral,0.6962,,0,Delta,aclaessen,0,"@JetBlue im flying with you from mi-boston and then icelandair to iceland, 8 hours between. can we check our bags all the way?",2015-02-18 20:57:32 -0800,40.1701578365857,-95.7673928466728 5.68270768989082E+017,positive,1,,,Delta,NickTypesWords,8,I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae,2015-02-18 20:48:03 -0800,33.8625705201808,-104.760913246241 5.68269372151734E+017,negative,1,Flight Attendant Complaints,0.6943,Delta,heyheyman,0,@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.,2015-02-18 20:42:30 -0800,38.1383331490665,-102.284507603803 5.68260165759308E+017,positive,1,,,Delta,RachelLCoppola,0,@JetBlue Thank you so much! I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!,2015-02-18 20:05:55 -0800,37.0602717108275,-105.244892535833 5.68256684642214E+017,negative,1,Bad Flight,0.3534,Delta,TJBlazer,0,@JetBlue is it your standard protocol to call security onto a plane for a crying baby?,2015-02-18 19:52:05 -0800,34.0058468576036,-102.244317872751 5.68255102567518E+017,negative,1,Customer Service Issue,0.6762,Delta,heyheyman,0,@JetBlue Finally starting to come out. 40 minutes and no communication is not acceptable. Letting me down today.,2015-02-18 19:45:48 -0800,41.0138751623073,-100.757969488044 5.68254137676243E+017,negative,0.6579,Customer Service Issue,0.3451,Delta,heyheyman,0,@JetBlue Found someone to ask. No answers. Landed almost 40 minutes ago.,2015-02-18 19:41:58 -0800,47.8954245690055,-95.7772845708516 5.68253469129187E+017,positive,0.6544,,,Delta,NickTypesWords,6,"Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI",2015-02-18 19:39:19 -0800,45.6626740439631,-103.680083877478 5.68253266456396E+017,negative,0.6522,Lost Luggage,0.6522,Delta,heyheyman,0,@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.,2015-02-18 19:38:31 -0800,44.3538281829369,-96.0190026799383 5.68251373189349E+017,positive,1,,,Delta,MissPeache,0,@JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm,2015-02-18 19:30:59 -0800,36.8139921098691,-99.2768524718448 5.68250993776804E+017,negative,1,Flight Attendant Complaints,0.6599,Delta,MissPeache,0,@JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly,2015-02-18 19:29:29 -0800,34.4622804916483,-105.181969884132 5.68246340246999E+017,positive,1,,,Delta,carleycalla,1,@JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!,2015-02-18 19:10:59 -0800,51.9712736076035,-96.6968980593151 5.68244687477162E+017,negative,1,Late Flight,1,Delta,zbarry1015,0,"@JetBlue 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good.",2015-02-18 19:04:25 -0800,43.8739577920555,-90.1690654643308 5.68244401308185E+017,neutral,1,,,Delta,CathleenBystrak,0,@JetBlue Can you tell me which days you fly direct BUF - FLL and FLL - BUF?,2015-02-18 19:03:17 -0800,37.5978491921208,-95.7406444860958 5.68244170848137E+017,negative,1,Customer Service Issue,1,Delta,JustRhinoceros,0,"@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever",2015-02-18 19:02:22 -0800,50.2135274308409,-93.4352799677144 5.68244071770296E+017,neutral,0.6742,,0,Delta,xcuteafi,0,@JetBlue I cri,2015-02-18 19:01:58 -0800,43.0500230043277,-95.7194548998967 5.68243600196297E+017,positive,0.6533,,,Delta,xcuteafi,0,@JetBlue #ClosePWCS please just tweet this🙏🙏❤️ I fly jetblue every time btw😏,2015-02-18 19:00:06 -0800,31.4445666081838,-105.881069912924 5.68243175074243E+017,neutral,0.6793,,,Delta,xcuteafi,0,@JetBlue Can you do me a huge favor?!🙏❤️,2015-02-18 18:58:25 -0800,36.5446841191712,-96.4697097529849 5.68242480518435E+017,neutral,0.663,,,Delta,xcuteafi,0,@JetBlue are you my friend?!,2015-02-18 18:55:39 -0800,46.677201984307,-95.1459725014991 5.68241499831288E+017,negative,0.6739,Late Flight,0.3804,Delta,Tostie,0,"@JetBlue If it was simply a minor mechanical, why would they say that?",2015-02-18 18:51:45 -0800,28.4832809574353,-105.337052329282 5.68241460279181E+017,negative,0.684,Can't Tell,0.684,Delta,bradingalls,0,@JetBlue can you tweet #closepwcs to get the word out?😢,2015-02-18 18:51:36 -0800,35.8230941938659,-99.2549394574607 5.68241382776635E+017,negative,0.6782,Flight Attendant Complaints,0.3563,Delta,Tostie,0,"@JetBlue My mother had overheard a personnel ask the attendant if ""the passengers really knew what was going on"" and the attendant said no.",2015-02-18 18:51:17 -0800,42.7784154407959,-102.267439218608 5.68241156347306E+017,positive,0.6999,,,Delta,itzryyo,0,"@JetBlue btw, her name was Samantha and she won over everyone on the flight",2015-02-18 18:50:23 -0800,43.8991442263337,-96.9470530127748 5.68240338164253E+017,negative,1,Bad Flight,0.6523,Delta,Tostie,0,@JetBlue What happened w/#19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time.,2015-02-18 18:47:08 -0800,45.0055684779125,-106.502306323144 5.68240100934427E+017,neutral,1,,,Delta,KyleComer_,5,“@JetBlue: @KyleComer_ JetBlue reLate Flightd this time? ;)” no... But why won't school be Cancelled Flighted? it's very cold out,2015-02-18 18:46:12 -0800,41.5245701420061,-97.587742420132 5.68240048384152E+017,positive,1,,,Delta,BellaBriscoe,0,@JetBlue I will! Thank you!,2015-02-18 18:45:59 -0800,45.9583406504966,-100.937626001157 5.68239330168316E+017,negative,0.6339,Late Flight,0.6339,Delta,JustRhinoceros,0,@JetBlue it says it is now 9:58 you owe me,2015-02-18 18:43:08 -0800,31.743486851387,-94.2343175123481 5.68239189055177E+017,negative,1,Late Flight,0.6544,Delta,JustRhinoceros,0,@JetBlue I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied,2015-02-18 18:42:34 -0800,41.1121051934496,-93.5924905147663 5.68237879337423E+017,positive,0.6857,,,Delta,amourEspinosa,0,@JetBlue u cool,2015-02-18 18:37:22 -0800,43.2283043882059,-101.406572173605 5.68232942612447E+017,positive,1,,,Delta,CapeMcMoose,0,@JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :),2015-02-18 18:17:45 -0800,38.0267784493391,-104.250224204712 5.68231725970506E+017,positive,0.7077,,,Delta,mvfilmfestival,0,"@JetBlue The 13th Annual Martha's Vineyard African American Film Festival August 10-15, 2015 Our attendees deserve a great flight to MV??",2015-02-18 18:12:55 -0800,44.3869922851643,-109.593275238659 5.68228052485812E+017,neutral,0.6841,,0,Delta,monia,0,@JetBlue is yr site having trouble for mobile check in ?,2015-02-18 17:58:19 -0800,46.0103520791758,-99.0101718970628 5.68221088750162E+017,negative,1,Late Flight,1,Delta,rabbilaufer,0,@JetBlue They told us 10 minutes almost 40 minutes ago.,2015-02-18 17:30:39 -0800,42.8463846601343,-106.001113519192 5.68220169803325E+017,negative,1,Late Flight,0.6947,Delta,rabbilaufer,0,"@JetBlue 1472, FLL to LGA. This is getting old. 4th @JetBlue flight in 2.5 weeks, 4th significant delay.",2015-02-18 17:27:00 -0800,37.1452103922704,-103.705575287648 5.68220131819721E+017,negative,1,Damaged Luggage,0.6773,Delta,edgarsantana,0,@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http://t.co/F6COpX1Fvj,2015-02-18 17:26:51 -0800,44.6588855063016,-101.358747143446 5.68219452929663E+017,positive,0.6634,,,Delta,msitver,0,@JetBlue @T5Sparrow Love it. They're cute,2015-02-18 17:24:09 -0800,45.1323392078525,-104.542361298334 5.68218559278662E+017,neutral,0.6701,,0,Delta,msitver,0,@JetBlue There's a large family of birds inside T5. Are they fed? Are they there for a purpose?,2015-02-18 17:20:36 -0800,39.2319016425501,-97.6674783194281 5.68218462281183E+017,neutral,0.6667,,,Delta,Bill_Faulk,0,@JetBlue sure thing!,2015-02-18 17:20:13 -0800,35.4811261010021,-103.402477877202 5.6821686155024E+017,neutral,0.6317,,0,Delta,Bill_Faulk,0,@JetBlue works with Google #chrome but not Internet Explorer.,2015-02-18 17:13:51 -0800,39.0004214665891,-94.5709299468901 5.68216703055876E+017,negative,1,Late Flight,1,Delta,JunkyardFiegs,0,"@JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!",2015-02-18 17:13:13 -0800,41.9361580171844,-94.0487922531597 5.68215628890411E+017,neutral,1,,,Delta,nngoc92,0,"@JetBlue If there's a schedule change on my tix, can you change the the destination airport to a sister airport (like EWR and JFK)?",2015-02-18 17:08:57 -0800,28.9810340878383,-108.708899317109 5.68215093596574E+017,negative,0.6419,Late Flight,0.6419,Delta,msitver,0,@Jetblue Delay = Perfect time to learn Swift programming with @TeamTreehouse,2015-02-18 17:06:49 -0800,40.8291314816744,-108.906660590598 5.68214651336397E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Statement on #Lufthansa Incentive Offer - Digital Journal http://t.co/GqP69g9ZGW,2015-02-18 17:05:04 -0800,38.29839556262,-102.502007933307 5.68214398474433E+017,positive,1,,,Delta,RogerSaintange,0,@JetBlue the best airline in the world,2015-02-18 17:04:04 -0800,38.8508116131838,-99.5146915410766 5.68214147025871E+017,positive,1,,,Delta,RogerSaintange,0,@JetBlue I would go anywhere JetBlue goes.,2015-02-18 17:03:04 -0800,45.3847048929007,-91.7930219441908 5.68214091229225E+017,neutral,0.6805,,,Delta,hill43,0,@JetBlue ANYWHERE!! http://t.co/FeFHPmFPlE,2015-02-18 17:02:50 -0800,36.8068727497714,-103.496463855776 5.68213769098109E+017,positive,1,,,Delta,RogerSaintange,0,@JetBlue wow you guys answer people wow you care I love jet blue,2015-02-18 17:01:34 -0800,35.3929514778059,-98.4524395525468 5.68213658117005E+017,positive,1,,,Delta,Bill_Faulk,0,@JetBlue thanks. I appreciate your prompt response.,2015-02-18 17:01:07 -0800,36.052739066958,-98.966642432198 5.68212538778907E+017,negative,0.6598,Customer Service Issue,0.3711,Delta,Bill_Faulk,0,"@JetBlue I put it my ""to"" and ""from"" airports, click update and it tells me to put in my ""to"" and ""from"" airports.",2015-02-18 16:56:40 -0800,43.4463832647663,-103.961937010181 5.68211991757771E+017,negative,0.6522,Flight Booking Problems,0.6522,Delta,Bill_Faulk,0,"@JetBlue Why doesn't your ""Best Fare Finder"" work?",2015-02-18 16:54:30 -0800,38.3491363532906,-106.640380005851 5.68210310663836E+017,neutral,0.6721,,,Delta,mr_deals805,0,@JetBlue To DC this summer and help local youth get ready to return to school with math refresher courses. #FlyItForward,2015-02-18 16:47:49 -0800,41.8591251645915,-101.183929430084 5.68210186755813E+017,positive,0.6332,,0,Delta,pir2h,0,@JetBlue good luck. Thanks.,2015-02-18 16:47:20 -0800,42.3839913431124,-106.627213331232 5.68209287517835E+017,positive,0.6661,,,Delta,NickTypesWords,4,"It really is nice, though. The snack fridge…that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue",2015-02-18 16:43:45 -0800,34.9092839494779,-103.207709370032 5.68209150410248E+017,neutral,1,,,Delta,NickTypesWords,1,"Currently on @JetBlue, my new robotic love-doll. Reminded heavily of @pattonoswalt's bit about them-hence an excuse to say ""huxleyesque.""",2015-02-18 16:43:12 -0800,34.4505553904424,-98.8757066479261 5.68208831030944E+017,negative,1,Late Flight,1,Delta,pir2h,0,@JetBlue third JetBlue flight in less than a week. All Late Flight not for weather. Reliability going downhill.,2015-02-18 16:41:56 -0800,46.5521209079857,-96.6282176192671 5.68208666035417E+017,neutral,1,,,Delta,RachelLCoppola,0,@JetBlue I have many allergies and want to know if I can bring an 8oz. bottle of Benadryl on the flight along with my 2 epipens?,2015-02-18 16:41:17 -0800,34.1890655106261,-105.451777835742 5.68207527067783E+017,negative,0.6831,Can't Tell,0.6831,Delta,JunkyardFiegs,0,@JetBlue This is how you have me feeling.... http://t.co/esUu0hiAjM,2015-02-18 16:36:45 -0800,37.3390215972679,-100.129856209685 5.68207228412543E+017,negative,1,Late Flight,1,Delta,pir2h,0,@JetBlue why is the buffalo flight so Late Flight?,2015-02-18 16:35:34 -0800,44.4429090618267,-97.9999293166322 5.68207206023361E+017,neutral,1,,,Delta,jadidheart,0,@JetBlue anywhere... away from this snow globe to warmth sand and palm trees..,2015-02-18 16:35:29 -0800,41.1675008182046,-100.460612145526 5.68206634758984E+017,negative,1,Can't Tell,1,Delta,Alealmrivas,0,@JetBlue u suck Big Donkey Balls!,2015-02-18 16:33:13 -0800,38.548267621432,-98.5608142032376 5.68206455251145E+017,neutral,1,,,Delta,NewmanssOwn,0,@JetBlue any good deals for March?! Looking to fly to Orlando!,2015-02-18 16:32:30 -0800,29.6892932101896,-106.619227429188 5.68205359208231E+017,positive,0.7052,,,Delta,JunkyardFiegs,0,"@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)",2015-02-18 16:28:09 -0800,45.4665961983191,-101.274661139867 5.68205181990638E+017,neutral,1,,,Delta,josiewarrior,0,@JetBlue #jetblue #sofly #wish #firststari seetonight http://t.co/pyJAoayNx6,2015-02-18 16:27:26 -0800,36.7751869600993,-106.029401847213 5.68204705861653E+017,negative,0.6766,Late Flight,0.6766,Delta,pir2h,0,@jetblue waiting for flt 105 to Chicago. Why hasn't aircraft left buffalo yet?,2015-02-18 16:25:33 -0800,46.8905535886945,-100.79201831897 5.68204616594166E+017,negative,1,Can't Tell,1,Delta,BeautifulLifePD,0,@JetBlue I don't think I'll be testing those waters out on my own dime again.,2015-02-18 16:25:11 -0800,40.5869245231956,-98.9381408254874 5.68203709802533E+017,negative,1,Late Flight,1,Delta,JunkyardFiegs,0,@JetBlue C'mon now. My flight's delayed annnnnd you can't give me a pick?!? I'm about to tweet at @united or @Delta .......,2015-02-18 16:21:35 -0800,36.8440110882972,-100.69076620897 5.6820343809953E+017,negative,0.6641,Can't Tell,0.6641,Delta,heyheyman,0,@JetBlue Flight is 100% full.,2015-02-18 16:20:31 -0800,37.2736811854975,-99.2311464113131 5.68203327965696E+017,neutral,1,,,Delta,luxtrvlwrks,0,@JetBlue client is asking if kids need their own email addresses to get TB acct. Is this true?,2015-02-18 16:20:04 -0800,43.858412036833,-99.1748181096866 5.68203124760056E+017,negative,0.6598,Lost Luggage,0.3508,Delta,Ginzan77,0,@JetBlue Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated,2015-02-18 16:19:16 -0800,41.932366059282,-93.8357945200702 5.68202590032236E+017,negative,1,Bad Flight,0.66,Delta,heyheyman,0,@JetBlue Headphone jack not working on my flight.,2015-02-18 16:17:08 -0800,43.6642019075156,-97.1239458041555 5.68202482746335E+017,neutral,1,,,Delta,JunkyardFiegs,0,"@JetBlue It's absolute madness in the west, but tell me who you like between @memgrizz @warriors @spurs and @okcthunder",2015-02-18 16:16:43 -0800,39.5756283065493,-107.61553583879 5.68202287216235E+017,negative,1,Customer Service Issue,0.3741,Delta,Ginzan77,0,@JetBlue Tried...considerable confusion...no announcement...no sign updates,2015-02-18 16:15:56 -0800,41.7557619062095,-107.046861166518 5.68201002731622E+017,negative,1,Lost Luggage,1,Delta,Ginzan77,0,@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS? Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.,2015-02-18 16:10:50 -0800,38.6539758264978,-99.7613977708582 5.68200934507057E+017,neutral,0.6676,,,Delta,JunkyardFiegs,0,"@JetBlue Thx for the pointer, but Im good with the big monitor. Any advice on who I should pick to come our of the Western Conf (NBA)?",2015-02-18 16:10:34 -0800,48.7523650571592,-95.5943698599959 5.68199579201606E+017,negative,0.6345,Damaged Luggage,0.3308,Delta,edgarsantana,0,@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM,2015-02-18 16:05:10 -0800,42.2404076607124,-92.9684076716176 5.68199550084592E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Airways Corporation (JBLU) loses -0.06% on news that @JetBlue Airways ... - WallStreet Scope http://t.co/oFW4A8b5WS,2015-02-18 16:05:04 -0800,40.2810166223221,-104.132326865955 5.68199101981938E+017,negative,1,Flight Attendant Complaints,0.686,Delta,BeautifulLifePD,0,@JetBlue They did not have any & asked if I wanted tea. How do you have tea&not coffee? I'm a gold on United & coffee I nvr think 2x about,2015-02-18 16:03:17 -0800,40.8275463641147,-94.4016966231275 5.68198666613338E+017,negative,1,Late Flight,1,Delta,amirieb,0,@JetBlue : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed!,2015-02-18 16:01:33 -0800,37.5634798223605,-106.278956934581 5.68198336651649E+017,positive,1,,,Delta,GenuineJack,0,@JetBlue I'll pass along the advice. You guys rock!!,2015-02-18 16:00:14 -0800,35.7691383886145,-100.267522798083 5.68198057155641E+017,negative,1,Flight Booking Problems,0.3868,Delta,GavinRamblesOn,0,@JetBlue I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue,2015-02-18 15:59:08 -0800,32.3917155623038,-102.438412329566 5.68197789655515E+017,neutral,1,,,Delta,BeautifulLifePD,0,@JetBlue 6am Austin to JFK,2015-02-18 15:58:04 -0800,41.4944657332095,-91.0333305548763 5.6819646650377E+017,negative,1,Late Flight,1,Delta,JunkyardFiegs,0,@JetBlue the big board says we aren't leaving until after 8:30 😩,2015-02-18 15:52:48 -0800,37.1611889042441,-99.1087450428112 5.68196150718824E+017,neutral,0.6809,,,Delta,GenuineJack,0,@JetBlue he's sch for 530 tmw on AA. would love to find him an earlier one with yall if possible. He's in FLL,2015-02-18 15:51:33 -0800,39.4144828538722,-98.5009007525915 5.68196117147464E+017,negative,1,Can't Tell,0.6501,Delta,BeautifulLifePD,0,@JetBlue while I appreciate that you actually responded I travel way too much for you to tell me coffee is not a basic option,2015-02-18 15:51:25 -0800,43.2820075762479,-99.7510031853546 5.6819556935055E+017,negative,1,Customer Service Issue,0.3588,Delta,GenuineJack,0,"@JetBlue, my dads vacation to SXM got delayed a day because of @AmericanAir shoddy service. Earliest FLL > SXM flight? trying to hep him out",2015-02-18 15:49:14 -0800,42.622982723043,-100.479197162534 5.68193698284118E+017,negative,1,Customer Service Issue,1,Delta,djh11375,0,@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.,2015-02-18 15:41:48 -0800,37.616057703158,-99.0169770504933 5.68192942088843E+017,positive,1,,,Delta,TheTechRabbi,0,"@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline",2015-02-18 15:38:48 -0800,43.9898677046814,-101.596286227248 5.68192660923666E+017,negative,0.6522,Late Flight,0.3579,Delta,JunkyardFiegs,0,@JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle!,2015-02-18 15:37:41 -0800,39.8055622080739,-104.491452689051 5.68192252792541E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Airways Corporation Price Target Update - Stafford Daily http://t.co/vQmdmZaFUJ,2015-02-18 15:36:04 -0800,42.4907886350112,-98.4598583485343 5.6819134376962E+017,neutral,1,,,Delta,copp461,0,@JetBlue I would go to Italy to visit my relatives and see the house my dad left when he passed.,2015-02-18 15:32:27 -0800,38.5624809509123,-100.666964060514 5.68190857263915E+017,neutral,0.3592,,0,Delta,Bink_V,0,@JetBlue I'd go to Australia to enjoy the land down under! Always been on my bucket list! #FlyingItForward,2015-02-18 15:30:31 -0800,43.5205326879426,-95.3513644284994 5.68189945308787E+017,neutral,1,,,Delta,LindseyKelk,0,@JetBlue hi! Is it possible to upgrade to a Mint seat on an already booked ticket? Thanks!,2015-02-18 15:26:54 -0800,25.6800759304283,-104.3386603991 5.68189029478482E+017,neutral,0.3608,,0,Delta,djh11375,0,"@JetBlue Left my coat on flight 453 this morning in overhead bin. Reported seat 12A, but I was 11A. Thx. Ticket 2792125083854",2015-02-18 15:23:15 -0800,38.6601399361879,-104.195511013458 5.681886394124E+017,neutral,0.6913,,0,Delta,revooh2009,0,@JetBlue my daughter's college game in Denver. Only one set of parents will be there 😢😢😢,2015-02-18 15:21:42 -0800,38.6151573282424,-105.062110072085 5.68187334111289E+017,positive,1,,,Delta,shypoke1,0,@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.,2015-02-18 15:16:31 -0800,50.975879622103,-102.228649370012 5.68186350219821E+017,neutral,1,,,Delta,shypoke1,0,@JetBlue need flight to ATH from PDX. Do you coordinate with other airlines?,2015-02-18 15:12:36 -0800,41.5388285193182,-106.425381418661 5.68186002759672E+017,negative,1,Damaged Luggage,0.35,Delta,edgarsantana,0,@JetBlue so why do you put this at the bottom of ur baggage report? For fun? #JetBlue @airlinequality #skytrax http://t.co/tU9JX2jaZN,2015-02-18 15:11:14 -0800,43.2923741166598,-91.4793145280832 5.68184134666981E+017,negative,0.678,Can't Tell,0.678,Delta,edgarsantana,0,"@JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk",2015-02-18 15:03:48 -0800,49.2420054252161,-103.181114836136 5.68183785558311E+017,positive,0.6196,,0,Delta,selirodz,0,@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.,2015-02-18 15:02:25 -0800,48.9751648734185,-95.6688660272774 5.68182544124015E+017,negative,1,Lost Luggage,0.8436,Delta,edgarsantana,0,@JetBlue I am heading to JFK now just on principle alone to deal w my lost & damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail,2015-02-18 14:57:29 -0800,36.0957815910843,-106.158723615392 5.68181761114546E+017,negative,1,Damaged Luggage,0.3554,Delta,edgarsantana,0,@JetBlue u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim,2015-02-18 14:54:22 -0800,35.9502404489827,-95.1882835598747 5.68179392293282E+017,neutral,0.6865,,,Delta,selirodz,0,@JetBlue do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true.,2015-02-18 14:44:58 -0800,39.800452861883,-93.4106083754464 5.68178422175949E+017,positive,1,,,Delta,TranmereStu,0,"@JetBlue I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !",2015-02-18 14:41:06 -0800,47.3754815242216,-100.543968564365 5.68177882620662E+017,negative,1,Damaged Luggage,1,Delta,edgarsantana,0,@JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR,2015-02-18 14:38:58 -0800,44.396394816039,-92.4930734116735 5.6817715292486E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue to allow payment by #Apple Pay - Patriarc http://t.co/bdUaUZFhW2,2015-02-18 14:36:04 -0800,37.985027758508,-93.7475962953659 5.6817709803835E+017,positive,0.3516,,0,Delta,sdcissna,0,"@JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life.",2015-02-18 14:35:51 -0800,34.4066353501797,-94.5250431892249 5.68176390325076E+017,negative,1,Damaged Luggage,1,Delta,edgarsantana,0,@JetBlue glad u happy I have my bag but as a traveler I entrusted u w/ my property & u return it damaged & that's the best answer u have?,2015-02-18 14:33:02 -0800,35.5884883705173,-109.024162575315 5.68176138574373E+017,neutral,1,,,Delta,sdcissna,0,"@JetBlue I'd go to Portsmouth, NH to take care of my friend's son while she takes her daughter to Boston for surgery. #flyingitforward",2015-02-18 14:32:02 -0800,45.0958843520263,-105.852450217824 5.68175537258156E+017,negative,1,Can't Tell,1,Delta,BernieCheersing,0,@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain,2015-02-18 14:29:38 -0800,40.6796891784939,-105.983162226497 5.68174545854726E+017,positive,0.6635,,,Delta,VTAlexandria,0,@JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward,2015-02-18 14:25:42 -0800,39.8420244724573,-106.048549279948 5.68173938292986E+017,positive,1,,,Delta,unverkate,0,".@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future",2015-02-18 14:23:17 -0800,41.1726279866935,-108.305023054812 5.68173792406741E+017,negative,1,Can't Tell,1,Delta,mcontrerasnyc,0,@JetBlue PR-friendly tweets don't help drive accountability. Hope Mr. Hayes takes note.,2015-02-18 14:22:42 -0800,38.7545663534703,-105.605595966391 5.68173309747048E+017,positive,1,,,Delta,nonprofitnicole,0,@JetBlue What a great idea! #cometoAustin,2015-02-18 14:20:47 -0800,37.5099030293727,-97.8676011301281 5.68172923531481E+017,positive,1,,,Delta,ft_tyman,0,@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.🌴,2015-02-18 14:19:15 -0800,35.4141604918,-111.795504450527 5.6817284352095E+017,neutral,1,,,Delta,navyseal6,0,"@JetBlue I like Marie Harf go to Iraiq find ISIS and spread good, and offer resume service to ISIS in order to find jobs @marieharf",2015-02-18 14:18:56 -0800,43.3511709967858,-96.5091569984707 5.68172398161355E+017,neutral,1,,,Delta,4cast4you,0,"@JetBlue #FlyingItForward I'd fly to Port au Prince, Haiti to help with the on-going earthquake relief efforts. Still lots to do there!",2015-02-18 14:17:10 -0800,42.7841900476342,-95.720510668744 5.68172386903851E+017,positive,1,,,Delta,MarissaBreton,0,@JetBlue just DMed. thanks so much for addressing this so quickly.,2015-02-18 14:17:07 -0800,36.3629099723468,-107.178619821139 5.68171002208887E+017,positive,1,,,Delta,HAbbott4,0,@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! 💙,2015-02-18 14:11:37 -0800,43.1582374383813,-98.3946736961579 5.68169348721848E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Says #Lufthansa Incentive Offer To Have No Impact On Share Count - Nasdaq http://t.co/VU7XSWJKiY,2015-02-18 14:05:03 -0800,41.348468272281,-95.1443216302709 5.6816850599823E+017,negative,1,Late Flight,1,Delta,mcontrerasnyc,0,@JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!,2015-02-18 14:01:42 -0800,43.3919766183743,-102.120982599245 5.68167917004718E+017,negative,0.671,Customer Service Issue,0.3395,Delta,MarissaBreton,0,@JetBlue only w/ $70 upgrade. Unsure why she can't just switch someone around. I called 24 hrs in advance for this reason.,2015-02-18 13:59:22 -0800,41.8315312671044,-105.637609525664 5.68166479327314E+017,neutral,1,,,Delta,kbosspotter,0,@JetBlue can you DM?,2015-02-18 13:53:39 -0800,40.8204760756356,-97.6532684507034 5.68165395279929E+017,negative,1,Customer Service Issue,0.6665,Delta,johnny_danks,0,@JetBlue keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before,2015-02-18 13:49:20 -0800,45.4911863896675,-100.443745940251 5.68164652821185E+017,neutral,0.6632,,0,Delta,johnny_danks,0,@JetBlue is the trueblue site broken at the moment?,2015-02-18 13:46:23 -0800,31.6414840081498,-103.260876975851 5.68162505597567E+017,neutral,1,,,Delta,HAbbott4,0,@JetBlue Any EMS window seats on 1099 tomorrow?,2015-02-18 13:37:51 -0800,39.0663909387466,-95.0751634318501 5.68162054206435E+017,neutral,0.6789,,,Delta,JetBlueNews,0,@JetBlue Airways Corporation Registers High Short Interest - Wall Street Pulse http://t.co/hXSnv7fbbh,2015-02-18 13:36:04 -0800,28.2349588195986,-103.722252664187 5.68161493981794E+017,neutral,1,,,Delta,KatieIlaria,0,@JetBlue any chance you will by this summer?,2015-02-18 13:33:50 -0800,46.9864196686034,-102.385624636661 5.68161102254617E+017,neutral,1,,,Delta,KatieIlaria,0,@JetBlue do you have mint service from NYC to San Diego?,2015-02-18 13:32:17 -0800,37.2883485877811,-95.4155875595441 5.68160197367243E+017,negative,1,Flight Booking Problems,0.709,Delta,kbosspotter,0,@JetBlue can't change it. True blue points and I can't get to a phone,2015-02-18 13:28:41 -0800,40.7246830839031,-104.837095906849 5.6815971473705E+017,neutral,0.66,,0,Delta,kbosspotter,0,"@JetBlue my mom wanted me to change her seat along with my sister, but their two different reservations and idk",2015-02-18 13:26:46 -0800,37.0074329444144,-106.794972457276 5.68159336104636E+017,positive,0.6701,,,Delta,carloscrazyself,0,@JetBlue Aw okay thanks,2015-02-18 13:25:16 -0800,38.1792149956694,-110.467246310975 5.68158732930191E+017,neutral,1,,,Delta,kbosspotter,0,@JetBlue I can't pay 30 bucks xD,2015-02-18 13:22:52 -0800,47.1178512450979,-104.421865437377 5.68157857151103E+017,positive,1,,,Delta,kbosspotter,0,@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!,2015-02-18 13:19:23 -0800,38.7123945817191,-101.047564530347 5.68157634999783E+017,neutral,1,,,Delta,kbosspotter,0,@JetBlue is it true there's a new A320 livery and a new website...?!,2015-02-18 13:18:30 -0800,31.0730928661659,-96.1203568454903 5.68157491927896E+017,negative,0.6742,Lost Luggage,0.6742,Delta,thisnamerocks2,0,@JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury,2015-02-18 13:17:56 -0800,39.7973047813477,-91.7064059737335 5.68156758025187E+017,positive,1,,,Delta,NickTypesWords,1,@JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks.,2015-02-18 13:15:01 -0800,42.9513986707939,-97.5488769521484 5.68156672365093E+017,negative,0.6559,Flight Booking Problems,0.3333,Delta,carloscrazyself,0,@JetBlue I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz?,2015-02-18 13:14:41 -0800,50.8019844181207,-93.0396125018839 5.68155933832044E+017,positive,1,,,Delta,thedanband,0,@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.,2015-02-18 13:11:45 -0800,44.6133353712093,-103.71145047209 5.68155066668061E+017,negative,1,Can't Tell,0.6684,Delta,thisnamerocks2,0,"@JetBlue I cheated on you, and I'm sorry. I'll never do it again. @SouthwestAir has given my wife and I the worst start to a honeymoon ever",2015-02-18 13:08:18 -0800,42.287308002951,-102.163127468587 5.6815477773926E+017,neutral,0.3502,,0,Delta,thedanband,0,@JetBlue this feels nice - what we've got going on here. Let's just swap me out with the fool in 5a and we can make it all better.,2015-02-18 13:07:09 -0800,40.8393557117363,-108.329405703577 5.68153823581217E+017,neutral,0.6667,,0,Delta,thedanband,0,"@JetBlue yes, but it hurt my feelings to walk by MINT. A fella can dream. #happy4them",2015-02-18 13:03:21 -0800,37.0724221188165,-109.857219093512 5.6815281765693E+017,neutral,0.66,,,Delta,NickTypesWords,0,@JetBlue @pilyoc dont talk about my friend @JetBlue like that. #thefutureisweird,2015-02-18 12:59:22 -0800,40.0607964324487,-105.562371567343 5.68152534507856E+017,positive,1,,,Delta,NickTypesWords,0,"@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome.",2015-02-18 12:58:14 -0800,33.2366334221507,-102.001615965801 5.68152035767554E+017,neutral,1,,,Delta,Lulabella83,0,"@JetBlue I'd like to spread my grandpa's ashes in Naples, Italy he lived in the 50's while serving his 30+ yrs in the @USNavy #FlyItForward",2015-02-18 12:56:15 -0800,49.1586418969891,-94.0272360399947 5.68149912665199E+017,positive,1,,,Delta,NickTypesWords,0,@JetBlue i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. 👍,2015-02-18 12:47:49 -0800,50.7838038747764,-106.164369401686 5.68146952635855E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Statement on #Lufthansa Incentive Offer - Stockhouse http://t.co/obF9jbPc6A,2015-02-18 12:36:03 -0800,35.5078990451545,-103.902931636312 5.68146088416449E+017,negative,1,Customer Service Issue,0.6691,Delta,rolf_schomaker,0,@JetBlue lots of people scratching heads and looking at screens ignoring passengers,2015-02-18 12:32:37 -0800,46.9593280809694,-102.501567101986 5.6814598393197E+017,neutral,0.6779,,,Delta,ToriThatMexican,0,@JetBlue I thought the same thing after I sent it,2015-02-18 12:32:12 -0800,45.2398497693281,-105.49556023121 5.68145883679875E+017,negative,1,Flight Attendant Complaints,0.6936,Delta,rolf_schomaker,0,@JetBlue what's going on with 1171 LGA-FLL..poor to no communication from gate agents??,2015-02-18 12:31:48 -0800,36.6350399660664,-102.450349250936 5.68142966570807E+017,negative,1,Customer Service Issue,0.6932,Delta,TimSaviola,0,"@JetBlue FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers!",2015-02-18 12:20:13 -0800,42.9187747133037,-96.3027863776464 5.68140724618687E+017,neutral,0.6624,,0,Delta,CureFoodAllergy,1,@JetBlue order @FARE (3/3),2015-02-18 12:11:18 -0800,35.6991576283061,-98.1018780972429 5.68140722240512E+017,negative,1,Flight Attendant Complaints,1,Delta,CureFoodAllergy,1,"@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)",2015-02-18 12:11:18 -0800,35.0056468709917,-101.565858127038 5.68140717198938E+017,negative,1,Customer Service Issue,0.6593,Delta,CureFoodAllergy,2,"@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1/3)",2015-02-18 12:11:17 -0800,45.7596510990854,-98.1885421179657 5.68140329821577E+017,neutral,0.3661,,0,Delta,Gailliag,0,@JetBlue Thanks for the FB. message telling me I will have to wait between 1-3 days. I'm waiting.,2015-02-18 12:09:44 -0800,38.8295101994419,-100.709974376409 5.68139150710297E+017,neutral,0.7223,,0,Delta,JetBlueNews,0,@JetBlue Airways Sees Significant Decline in Short Interest (JBLU) - WKRB News http://t.co/lZFGUTxIYN,2015-02-18 12:05:03 -0800,41.2549419330196,-100.477925601106 5.68137238732771E+017,neutral,0.6396,,,Delta,TravelLeaders_,0,"@JetBlue plans to offer direct flights from #JFK to #DaytonaBeach, #Florida starting next #February.… http://t.co/oYLlRZQU5m",2015-02-18 11:57:27 -0800,47.8520814261121,-104.447157801107 5.68134036239098E+017,neutral,0.6888,,,Delta,Gailliag,0,@JetBlue Thank you for opening the conversation. I hope you can make it right.,2015-02-18 11:44:44 -0800,37.4872712663278,-97.1375417812649 5.68132912761209E+017,neutral,1,,,Delta,heyheyman,0,@JetBlue When I checked yesterday it looked like it did. Did something change?,2015-02-18 11:40:16 -0800,45.9800127869933,-102.225321702821 5.68132703738077E+017,negative,0.7179,Bad Flight,0.7179,Delta,heyheyman,0,@JetBlue Oh no! I thought it did. :(,2015-02-18 11:39:26 -0800,34.016088007943,-102.794858384862 5.68131853929947E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/5t4FpCGREJ,2015-02-18 11:36:04 -0800,40.3598492649486,-100.670555591299 5.68130484934459E+017,neutral,1,,,Delta,heyheyman,0,@JetBlue 1951 BOS to ORD,2015-02-18 11:30:37 -0800,40.8358086059759,-104.822753957794 5.6812839048779E+017,positive,1,,,Delta,GnarlsGnarley,0,@JetBlue thanks. Line moved quick. Already done.,2015-02-18 11:22:18 -0800,44.5724066385995,-105.779257296702 5.68127434173878E+017,neutral,0.6786,,,Delta,MeganAurea,0,@JetBlue I do follow you!,2015-02-18 11:18:30 -0800,43.3781726881864,-95.8995889009194 5.68127068287963E+017,negative,1,Customer Service Issue,0.6547,Delta,MeganAurea,0,@JetBlue nope. None to be found,2015-02-18 11:17:03 -0800,47.5592139957987,-99.5309726681541 5.68126722903814E+017,negative,1,Late Flight,1,Delta,MeganAurea,0,@JetBlue I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight.,2015-02-18 11:15:40 -0800,49.3454981621714,-93.9847746035593 5.68126461477069E+017,negative,1,Customer Service Issue,1,Delta,MeganAurea,0,"@JetBlue I may not make my connection and need to find out my options, yet no one is here.",2015-02-18 11:14:38 -0800,43.1265141789267,-99.8306801751759 5.68125723594134E+017,neutral,0.6821,,0,Delta,MeganAurea,0,@JetBlue nope. Currently sitting at my gate.,2015-02-18 11:11:42 -0800,45.3137656093833,-96.1404434303276 5.68124733851443E+017,positive,1,,,Delta,tktarzan,0,@JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!,2015-02-18 11:07:46 -0800,51.8216313243902,-103.002862653169 5.68124691673686E+017,negative,1,Can't Tell,0.3392,Delta,GnarlsGnarley,0,@JetBlue extra-speed line closed in Tampa. What gives?,2015-02-18 11:07:36 -0800,40.4626314775725,-99.3271939305143 5.68123089344733E+017,neutral,0.66,,0,Delta,j_beatz247,0,@JetBlue I sent you an email,2015-02-18 11:01:14 -0800,42.033814995824,-95.7196475882588 5.68122440934658E+017,positive,1,,,Delta,khealy8834,0,@JetBlue thank you :-),2015-02-18 10:58:39 -0800,33.7708868436152,-98.145581985193 5.68118442454356E+017,positive,1,,,Delta,MaxwellAMooney,0,@JetBlue thanks!,2015-02-18 10:42:46 -0800,40.5951330306926,-100.226122068883 5.68116088631792E+017,positive,1,,,Delta,MaxwellAMooney,0,"@JetBlue also. Emergency exit seats. 6'2"" and that's a huge win.",2015-02-18 10:33:25 -0800,50.2669442740424,-97.3402123456145 5.68115928044405E+017,positive,1,,,Delta,MaxwellAMooney,0,"@JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing.",2015-02-18 10:32:46 -0800,32.462922972491,-101.884900904443 5.68115829616861E+017,neutral,0.6495,,0,Delta,j_beatz247,0,@JetBlue so I don't know confirmation number or the names of the flight attendants and supervisor,2015-02-18 10:32:23 -0800,41.2482806261625,-93.3768066947518 5.68115571788808E+017,negative,1,Flight Attendant Complaints,1,Delta,j_beatz247,0,@JetBlue would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me,2015-02-18 10:31:22 -0800,36.6989185129638,-90.7192923749575 5.68115075266974E+017,positive,1,,,Delta,MaxwellAMooney,0,"@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. 👍",2015-02-18 10:29:23 -0800,26.8360231086398,-108.093269399196 5.68109390026449E+017,negative,1,Customer Service Issue,1,Delta,j_beatz247,0,@JetBlue you respond to my friend @LisaPal but you can't respond directly to me,2015-02-18 10:06:48 -0800,35.2929555491758,-110.254731546895 5.6810896886782E+017,neutral,1,,,Delta,JetBlueNews,0,"@JetBlue's CEO #pilots among ardent fans, Wall Street - Poughkeepsie Journal http://t.co/FRhuXiB8II",2015-02-18 10:05:07 -0800,40.9922237093692,-107.527852729505 5.68107822275306E+017,positive,0.6728,,,Delta,History_Dork,0,@JetBlue The Magic eight ball has never steered me wrong :),2015-02-18 10:00:34 -0800,44.4643708705861,-99.6437929304173 5.68107816923341E+017,negative,1,Can't Tell,1,Delta,j_beatz247,0,@JetBlue you wanna help out? How about you reimburse the money you cause my band to lose.,2015-02-18 10:00:33 -0800,39.9010025137021,-97.9036054048193 5.68107407647207E+017,negative,0.6747,Damaged Luggage,0.6747,Delta,LisaPal,0,@JetBlue but you guys should know that musicians are very sensitive about the safety of their instruments when flying. For good reason.,2015-02-18 09:58:55 -0800,49.5035000848342,-101.312565125002 5.68106969812189E+017,negative,1,Customer Service Issue,1,Delta,LisaPal,0,@JetBlue ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers.,2015-02-18 09:57:11 -0800,41.1962491463727,-98.5321485703731 5.68105765442945E+017,negative,1,Customer Service Issue,0.6942,Delta,LisaPal,0,@JetBlue loves to respond to positive tweets but they ignore problems w/ customers. Just ask NOLA musician @j_beatz247 about that. #shameful,2015-02-18 09:52:24 -0800,32.1836402950027,-96.1005221486137 5.68104907384832E+017,neutral,0.6709,,,Delta,History_Dork,0,@JetBlue I'm game if you're buying!! ;),2015-02-18 09:48:59 -0800,30.9631656862511,-97.64115695867 5.68102992110465E+017,positive,0.6584,,,Delta,joshto,0,@JetBlue Will do. Thanks!,2015-02-18 09:41:22 -0800,45.7484451626415,-98.7589601504853 5.68101669809947E+017,positive,0.673,,,Delta,JetBlueNews,0,"@JetBlue marks 15th year with new ""Bluemanity"" plane design - Sun Sentinel http://t.co/SjVEelween",2015-02-18 09:36:07 -0800,35.4702904439505,-100.23920339944 5.68101513605681E+017,negative,1,Flight Attendant Complaints,0.6437,Delta,joshto,0,@JetBlue Call was not made by the inflight crew. They in fact asked us why we didn't bring it on.,2015-02-18 09:35:30 -0800,42.4457480706989,-107.12235406794 5.68101162672501E+017,negative,0.6591,Can't Tell,0.3523,Delta,eldridgechm,0,@JetBlue last week I bought a plane ticket round trip to FL & just 4 fun I look at the price of them today and they went down! #nothappy,2015-02-18 09:34:06 -0800,30.5883478758729,-103.347994516886 5.68100786657317E+017,positive,0.6468,,,Delta,jpals32,0,@JetBlue you're welcome 👍👍👍 http://t.co/67k4N9eQ6E,2015-02-18 09:32:36 -0800,36.3113706493673,-99.760594488027 5.681007742046E+017,neutral,0.6742,,0,Delta,IrenePesoDoE,0,@JetBlue are you ever looking for interns ?,2015-02-18 09:32:34 -0800,34.1624970554056,-100.584323601068 5.68098794031714E+017,positive,1,,,Delta,IrenePesoDoE,0,@JetBlue is the greatest airline ever 💕✈️💺 #TrueBluePoints #jetbluemember,2015-02-18 09:24:41 -0800,31.052322414293,-98.3977076949451 5.68098769847218E+017,positive,1,,,Delta,jpals32,1,@JetBlue 's free wifi on board is the best thing that's happened since sliced bread,2015-02-18 09:24:36 -0800,38.9718180692945,-100.208885504639 5.68098677618684E+017,negative,0.6442,Flight Booking Problems,0.3228,Delta,JCameronUSA,0,@JetBlue Only middle seats. SFO -> BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV.,2015-02-18 09:24:14 -0800,32.2142927850947,-93.8940303182916 5.68096875435282E+017,negative,1,Bad Flight,0.6852,Delta,joshto,0,@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.,2015-02-18 09:17:04 -0800,45.9341683218904,-102.166082167234 5.68095961408508E+017,positive,1,,,Delta,jos114,0,@JetBlue Beatriz and Susan. Gate 4 MCO.,2015-02-18 09:13:26 -0800,49.3768637264681,-97.374225704935 5.6809501443523E+017,positive,1,,,Delta,DJSundog,0,.@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!,2015-02-18 09:09:40 -0800,47.0539196198632,-97.6861781575525 5.68094760151486E+017,negative,1,Late Flight,0.6835,Delta,janefbolin,0,@JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza,2015-02-18 09:08:40 -0800,40.5880199619545,-96.5250799392235 5.68094681256497E+017,negative,1,Bad Flight,1,Delta,JCameronUSA,0,@JetBlue Third flight in a row for my wife with her TV not working...,2015-02-18 09:08:21 -0800,32.6762050989283,-102.814231359363 5.68094548141978E+017,positive,1,,,Delta,janinenelson009,0,@JetBlue its a wonderful thing!,2015-02-18 09:07:49 -0800,50.4899044602442,-100.213373278055 5.68094199586939E+017,negative,1,Customer Service Issue,0.6596,Delta,RoieSasson,0,@JetBlue what is a personal email that I can contact? I have a complaint that you should know about,2015-02-18 09:06:26 -0800,33.9113905029718,-96.9080455862178 5.68094177394889E+017,negative,1,Flight Booking Problems,0.6188,Delta,MerrickRealtor,0,@JetBlue WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO,2015-02-18 09:06:21 -0800,44.570651131037,-103.445071108417 5.68093784417952E+017,neutral,0.6685,,0,Delta,CFMcG,0,@JetBlue Just a thought!,2015-02-18 09:04:47 -0800,48.3629790323322,-96.1105370391115 5.68091845848232E+017,positive,1,,,Delta,JDesca01,0,@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :),2015-02-18 08:57:05 -0800,38.4525987838912,-104.442590733162 5.68091027774546E+017,neutral,0.6737,,0,Delta,0xjared,0,@JetBlue I’m getting an “it depends” vibe. Fair enough!,2015-02-18 08:53:50 -0800,41.3186904657137,-96.3424075225658 5.68090890549375E+017,positive,0.7139,,,Delta,cristinaroe,0,@JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http://t.co/kbHYM5GkAP,2015-02-18 08:53:17 -0800,38.3082532524753,-98.7448587011593 5.68090417641746E+017,positive,0.6667,,,Delta,History_Dork,0,@JetBlue @Cayman_Islands I know that bar :) Wish I was there now!,2015-02-18 08:51:24 -0800,43.7816950343667,-104.369061644942 5.68087713972236E+017,positive,1,,,Delta,SullyinVA,0,@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!,2015-02-18 08:40:40 -0800,36.4124402685793,-103.76888104131 5.68086568059027E+017,neutral,0.7028,,,Delta,JetBlueNews,0,@JetBlue to Increase Charter Service to Cuba - #Travel Agent http://t.co/lYQrb4HCYU,2015-02-18 08:36:07 -0800,44.1798286603431,-104.376402090567 5.68086156899967E+017,positive,1,,,Delta,jos114,0,@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional,2015-02-18 08:34:28 -0800,39.4076210693753,-104.758883459308 5.68084948948685E+017,positive,1,,,Delta,cristinaroe,0,@JetBlue loving the free #wifi and #legroom ✈️ #SeattleBound,2015-02-18 08:29:40 -0800,36.5322675462863,-95.4652365057169 5.68083588308197E+017,negative,1,Late Flight,1,Delta,duendecillita,0,"@JetBlue you are missing the point. The flight left an hour Late Flight. Why are you allowed to be that Late Flight, and still charge me $50 and 10hrs?",2015-02-18 08:24:16 -0800,38.4287009635295,-99.8493620483468 5.68081068278075E+017,neutral,1,,,Delta,superhilarious,0,@JetBlue can I get some more leg room tonight B6 304,2015-02-18 08:14:15 -0800,40.6171598424635,-97.1503761753758 5.68080730150076E+017,negative,1,Bad Flight,0.6889,Delta,dweezie520,0,@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue 😔😓😤,2015-02-18 08:12:55 -0800,40.9495227026547,-105.264732885961 5.68080542345896E+017,negative,0.6344,Can't Tell,0.3419,Delta,vincenzolandino,0,"It's on me, @JetBlue! That's not what you said last night, though... :(",2015-02-18 08:12:10 -0800,39.86503931711,-102.539390781025 5.68079126462128E+017,negative,0.6391,Customer Service Issue,0.3503,Delta,AlwaysTicosGirl,0,@JetBlue @Cinnabon the two of you should team up to serve cinnabons on the flights!!!! #BonsInTheSky,2015-02-18 08:06:32 -0800,41.5173478843601,-96.901412194444 5.68078149231067E+017,positive,1,,,Delta,Rytroup,0,@JetBlue anything for you. #flyfi http://t.co/8jceDiKY9U,2015-02-18 08:02:39 -0800,40.1956235350148,-102.496205617193 5.68076919146558E+017,negative,1,Late Flight,1,Delta,PaulRivera88,0,@JetBlue hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR.,2015-02-18 07:57:46 -0800,47.4794669171397,-97.6868176361153 5.68074993856336E+017,positive,0.681,,,Delta,phil0616,0,@JetBlue thanks,2015-02-18 07:50:07 -0800,34.9487690754184,-98.340965912604 5.68071468312982E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Celebrates 15-Year Anniversary With New Livery - @CNNMoney http://t.co/p7skxZVe1A,2015-02-18 07:36:06 -0800,44.3931054278827,-106.076471712221 5.68069392422052E+017,negative,0.6803,Customer Service Issue,0.6803,Delta,duendecillita,0,"@JetBlue spoken to 2 reps. Once I'm allowed to check my bag and through the TSA checkpoint, I guarantee I will be talking to someone.",2015-02-18 07:27:52 -0800,37.3408448982699,-109.071361292378 5.68068967098659E+017,negative,1,longlines,1,Delta,duendecillita,0,@JetBlue and the 20min line I stood in to drop my bag off?,2015-02-18 07:26:10 -0800,46.0324022117694,-105.437230516386 5.68068942771696E+017,positive,1,,,Delta,michaelpweaver,0,@JetBlue credit to you for replying. I’ll look forward to hopefully one of those 103 on my flight home tonight :),2015-02-18 07:26:04 -0800,43.1925366372511,-105.046061223839 5.68066927723213E+017,positive,1,,,Delta,SweetLilYou,0,"@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue",2015-02-18 07:18:04 -0800,46.6961078170914,-100.936755714927 5.68066161922978E+017,negative,1,Late Flight,0.6424,Delta,duendecillita,0,"@JetBlue got txt 40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w/ dpt gate change. Then 9:04 dpt for 7:40 flight.",2015-02-18 07:15:01 -0800,45.995519180335,-101.114823828494 5.68064382627922E+017,negative,1,Late Flight,1,Delta,duendecillita,0,@JetBlue I was not allowed to drop my bag off for my flight that I was running 10min Late Flight for. Turns out it left over an hour Late Flight.,2015-02-18 07:07:57 -0800,39.4613294456189,-95.3458008071014 5.68064005048152E+017,positive,1,,,Delta,Paul_Conn,0,@JetBlue you're killing me now. :-) You got me! #smitten #trueblue,2015-02-18 07:06:27 -0800,44.7005095188725,-107.080618104928 5.6805937647444E+017,negative,1,Customer Service Issue,1,Delta,fatlifeguard,0,@JetBlue my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A.,2015-02-18 06:48:04 -0800,40.1778773486879,-101.908634352582 5.68056665821413E+017,positive,1,,,Delta,Paul_Conn,0,.@JetBlue 4 min response time. I'm impressed! I'm in. It's official. :-) #trueblue JetBlue gets social.,2015-02-18 06:37:17 -0800,40.5852276591338,-104.827709370303 5.68052101504373E+017,positive,1,,,Delta,kessler,0,@JetBlue thanks for listening. Doesn't mean I don't appreciate you!,2015-02-18 06:19:09 -0800,44.5231398005595,-103.766671593954 5.68051199565533E+017,negative,1,Customer Service Issue,0.6592,Delta,MerrickRealtor,0,@JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue,2015-02-18 06:15:34 -0800,30.0866129287805,-100.467702026216 5.68045949999661E+017,positive,1,,,Delta,MyPowerPose,0,@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.,2015-02-18 05:54:42 -0800,41.2363586686883,-100.347137484402 5.68045766280933E+017,positive,0.6663,,0,Delta,noplasticshower,0,Thanks @JetBlue. Next up we will see how the slog from JFK to the city goes!,2015-02-18 05:53:59 -0800,45.1110951144497,-108.162533760781 5.68045665185452E+017,neutral,1,,,Delta,BrianWalkerCHI,0,@JetBlue Social Media Takes Flight with Fly #LikeAGirl - What brand lesson can we learn? #SMM #Brand https://t.co/nTGl2WnQVM,2015-02-18 05:53:35 -0800,44.756155052574,-98.6215864797633 5.68045397408662E+017,neutral,1,,,Delta,MerrickRealtor,0,@JetBlue Lekvhg want to see what the cost would be to change to the 430 flight,2015-02-18 05:52:31 -0800,40.726766397105,-91.8104275111269 5.68044610955682E+017,negative,1,Late Flight,0.3478,Delta,dannygilbs,0,"@JetBlue you stood me up last night, but I'm giving you a second chance. I'm just a boy, tweeting an airline, asking them to fly him home.",2015-02-18 05:49:23 -0800,33.5981559301305,-98.657752808657 5.6804297585662E+017,negative,1,Customer Service Issue,1,Delta,MerrickRealtor,0,@JetBlue waited for 15 min then got disconnect,2015-02-18 05:42:53 -0800,37.0983111436592,-94.6186882487071 5.68041225174954E+017,positive,1,,,Delta,ErinMBarlow,0,@JetBlue and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!!,2015-02-18 05:35:56 -0800,41.2972399122865,-103.633026681171 5.68041161652343E+017,negative,1,Customer Service Issue,1,Delta,MerrickRealtor,0,@JetBlue is I can't make changes on the website am I still charged 25 dollars for using phone,2015-02-18 05:35:41 -0800,44.9095136047787,-98.2509718669548 5.68041051182617E+017,positive,1,,,Delta,ErinMBarlow,0,"@JetBlue planning on it! Btw, excellent service and crew from DCA through SJU into SXM!!!!!",2015-02-18 05:35:14 -0800,35.4886948264594,-96.0763332670351 5.68039128001937E+017,positive,1,,,Delta,ErinMBarlow,0,"@JetBlue why yes, yes it does!!!! Great trip down!! Thanks for the lift!!!!",2015-02-18 05:27:36 -0800,35.5750481677327,-102.555055772304 5.68036279989858E+017,positive,1,,,Delta,KarlMiller,1,@JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings,2015-02-18 05:16:17 -0800,38.5382642217632,-99.4268182898273 5.68034012930937E+017,negative,1,Customer Service Issue,0.6788,Delta,rjburnsva,0,@JetBlue your agents at IAD have compounded this problem by not making any announcements #jetbluemess,2015-02-18 05:07:16 -0800,43.6341556640192,-87.7209055836435 5.68031723004555E+017,negative,1,Can't Tell,0.6334,Delta,bmose14,0,"@JetBlue just a heads up, this page no longer exists http://t.co/NsJWVTTjGo",2015-02-18 04:58:10 -0800,39.8179676370804,-98.1464956209328 5.68029763438187E+017,neutral,0.6469,,,Delta,philpete,0,@JetBlue deal!,2015-02-18 04:50:23 -0800,37.7330201556289,-99.3019029017699 5.68028497001591E+017,neutral,0.6667,,,Delta,philpete,0,@JetBlue @drwinston001 I think we'll need a selfie as proof...,2015-02-18 04:45:21 -0800,42.7104754722656,-97.69247042873 5.68027668026937E+017,negative,0.6919,Can't Tell,0.6919,Delta,drwinston001,0,@JetBlue @philpete wonder if that's the pilot tweeting you back? Is it legal to tweet and fly? What if the plane in front stops suddenly?,2015-02-18 04:42:04 -0800,39.1248645961438,-94.8053012396089 5.6802744305272E+017,positive,1,,,Delta,philpete,0,"@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks",2015-02-18 04:41:10 -0800,37.6063446652775,-106.125053008002 5.68025019068109E+017,negative,1,Cancelled Flight,0.6545,Delta,rjburnsva,0,@JetBlue they say they have no update. I don't work I don't get paid. Jet blue has my money but no flight. Argh!,2015-02-18 04:31:32 -0800,43.6966072896644,-100.862984610227 5.68023553548923E+017,negative,0.6277,Can't Tell,0.6277,Delta,rjburnsva,0,@JetBlue no news here at the gate. What are my options?,2015-02-18 04:25:43 -0800,27.4320291761572,-101.42386459026 5.6802030451087E+017,positive,0.6507,,,Delta,heyjdoan,0,@JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks!,2015-02-18 04:12:48 -0800,39.3769906967347,-99.4957561983312 5.68018490331931E+017,negative,1,Late Flight,0.6657,Delta,rjburnsva,0,@JetBlue well I'm glad I got up at 5 am so I can sit in an airport. No place else I'd rather be (not),2015-02-18 04:05:36 -0800,47.0849486110245,-107.459265451211 5.68017916161085E+017,negative,0.6628,Customer Service Issue,0.357,Delta,MerrickRealtor,0,@JetBlue no ... I am guessing I have to call someone,2015-02-18 04:03:19 -0800,39.450058288723,-95.6007603860748 5.68016314457047E+017,negative,1,Late Flight,1,Delta,rjburnsva,0,@JetBlue why 730 and not 645 as scheduled?,2015-02-18 03:56:57 -0800,39.9693739324395,-97.0987860031577 5.68014845062332E+017,negative,1,Late Flight,1,Delta,rjburnsva,0,@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?,2015-02-18 03:51:06 -0800,30.407092670947,-100.880932978473 5.68014723926626E+017,negative,1,Can't Tell,0.3823,Delta,IsaacKarmel,0,@JetBlue why is t that every time I fly jfk even more speed doesn't work waiting for 10 min #nogood,2015-02-18 03:50:38 -0800,37.9280201910646,-112.379578156144 5.68011010029838E+017,neutral,0.6703,,,Delta,MerrickRealtor,0,@JetBlue can I change my flight if I already printed my boarding pass?,2015-02-18 03:35:52 -0800,37.814036095079,-95.8987726793612 5.68008802865275E+017,positive,1,,,Delta,KarlaBaerga,0,@JetBlue its always a pleasure ☺️,2015-02-18 03:27:06 -0800,42.4351542340829,-102.852650200445 5.68005720026661E+017,positive,0.6444,,,Delta,yosoyfelixx_,0,@JetBlue this is lovely!,2015-02-18 03:14:51 -0800,38.5428832063836,-93.1852707940702 5.67995970232795E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Dumps Amex - Nassau News Live http://t.co/DZg99JFIiK,2015-02-18 02:36:06 -0800,31.2246368855091,-105.755987407802 5.67992830943224E+017,neutral,1,,,Delta,superstarpromo1,0,"@JetBlue @_justdippin_ drops a new video off the upcoming project #TheTakeover, produced by YpOnTheBeat https://t.co/IKQBdZA7TN RT",2015-02-18 02:23:38 -0800,38.4013563567522,-100.549608748103 5.67980868997763E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue to End Partnership with American Express - http://t.co/WhuFmI2Ytd http://t.co/fbTEMFwRsP,2015-02-18 01:36:06 -0800,42.4874056416103,-96.2756551421498 5.67973066929615E+017,neutral,0.6872,,,Delta,JetBlueNews,0,@JetBlue marks 15th birthday with 'Blumanity' paint job - @Dallas_News (blog) http://t.co/lFGR0Nifut,2015-02-18 01:05:06 -0800,38.4436236413698,-96.0005730840202 5.67965767808864E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/E5NaxBUe4s http://t.co/E1Mex0t6Q5,2015-02-18 00:36:05 -0800,28.5171920294446,-95.8114844370502 5.67950666578031E+017,neutral,1,,,Delta,JetBlueNews,0,"@JetBlue Change in the Air for Travelers, Investors - @BloombergNews http://t.co/6redD3vC73",2015-02-17 23:36:05 -0800,35.6333942285837,-93.8576526288415 5.67947508208378E+017,positive,0.6764,,0,Delta,JJBarraza,0,@JetBlue Finally taking off! LAS-FLL-SJU #letsgo,2015-02-17 23:23:32 -0800,43.4528731472122,-99.5626106202124 5.67935527481188E+017,neutral,1,,,Delta,ToTravelToLive,0,@JetBlue Anywhere warm cause its freezing in NYC,2015-02-17 22:35:56 -0800,41.6987210217741,-103.328344841472 5.67930900731855E+017,negative,1,Lost Luggage,0.6667,Delta,cessymeacham,0,"@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed.",2015-02-17 22:17:33 -0800,46.3243769158828,-95.4358732388545 5.67919283419742E+017,neutral,1,,,Delta,Under4R,0,"@JetBlue, flights 1970, 1366, and 1552 will fly over after 1 am on your way into @BostonLogan - mind taking ocean approach so we can sleep?",2015-02-17 21:31:23 -0800,42.9946549638928,-106.075427351771 5.67918931148685E+017,negative,1,Can't Tell,1,Delta,komal102,0,@JetBlue not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable..,2015-02-17 21:29:59 -0800,47.0493787463499,-98.840003227466 5.67918283866898E+017,negative,1,Customer Service Issue,1,Delta,komal102,0,@JetBlue We even went to the airport and were on the phone for hrs and no help at all. Everyone said different things.,2015-02-17 21:27:24 -0800,46.6625370339004,-97.5741437322797 5.67918173992911E+017,negative,1,Late Flight,0.6496,Delta,komal102,0,@JetBlue People kept saying it was due to weather but there were flights going directly to boston even after our flight.,2015-02-17 21:26:58 -0800,36.456690743077,-99.8998204203179 5.6791789414477E+017,negative,0.6989,Flight Attendant Complaints,0.3763,Delta,komal102,0,@JetBlue I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it,2015-02-17 21:25:52 -0800,37.0433200071792,-105.687175296242 5.67916937679884E+017,negative,1,Cancelled Flight,1,Delta,komal102,0,"@JetBlue disappointed that my flight back to boston from PR was Cancelled Flightled,rebooked 4 the next day,delayed that one too, and no compensation",2015-02-17 21:22:03 -0800,37.0090806030767,-106.090347196101 5.67915499868131E+017,positive,1,,,Delta,fialho_monica,0,"@JetBlue great trip today! Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB",2015-02-17 21:16:21 -0800,44.8402389956409,-107.535291305473 5.67912664996786E+017,neutral,0.6557,,,Delta,JetBlueNews,0,@JetBlue Celebrates 15-Year Anniversary With New Livery - Digital Journal http://t.co/U5HXri6Crx,2015-02-17 21:05:05 -0800,41.7538839473695,-93.0166254279451 5.67911142955311E+017,positive,1,,,Delta,thedonkeyshow,0,@JetBlue awe you guys are great can't wait to travel with you again soon!!!,2015-02-17 20:59:02 -0800,48.2654210053851,-101.092580855422 5.67910969856229E+017,positive,1,,,Delta,kimbetech,0,@JetBlue yes! Announced we will take off. You're on it! Thank you!,2015-02-17 20:58:21 -0800,39.9945754267848,-99.540498215784 5.67907212154118E+017,positive,1,,,Delta,bekiweki,0,"@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!",2015-02-17 20:43:25 -0800,38.439639724682,-95.4606384292834 5.67906937423073E+017,neutral,0.6853,,0,Delta,bekiweki,0,"@JetBlue What about if I booked it through Orbitz? My email is correct, but there's a middle party.",2015-02-17 20:42:19 -0800,42.3572122104201,-97.3501909249073 5.67906374870528E+017,positive,0.6635,,0,Delta,lynn_with_an_A,1,@JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit.,2015-02-17 20:40:05 -0800,42.7094946789955,-101.161242452167 5.6790554076187E+017,neutral,0.68,,0,Delta,michaelhakimkan,0,@JetBlue it was at JFK airport right now,2015-02-17 20:36:46 -0800,33.0769385305013,-100.722440008718 5.67905220828606E+017,neutral,0.6714,,0,Delta,bekiweki,0,@JetBlue That's pretty nice. Are flight credits automatically given after the flight? I also wish there were a lounge I could sleep in.,2015-02-17 20:35:30 -0800,39.309472950372,-102.559800310987 5.67905158346207E+017,positive,1,,,Delta,NYC_TAM,0,"@JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI",2015-02-17 20:35:15 -0800,37.5762663972759,-91.6897215490868 5.67904873246781E+017,negative,1,Customer Service Issue,0.6559,Delta,michaelhakimkan,0,"@JetBlue She claimed that she did, but I was not happy with the way I was treated.",2015-02-17 20:34:07 -0800,37.5173948934284,-94.5775405269188 5.67903883047088E+017,negative,1,Damaged Luggage,0.7113,Delta,michaelhakimkan,0,"@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue",2015-02-17 20:30:11 -0800,35.1563305840161,-97.8939532986362 5.67903653933101E+017,negative,0.6154,Customer Service Issue,0.3187,Delta,ChicDisheveled,0,"@JetBlue shout out to the crew on flight 89 headed back to the big apple, they kept my glass half full the whole flight! #jetbluejfk",2015-02-17 20:29:16 -0800,41.3063516929558,-98.939329062039 5.67902218059264E+017,negative,1,Late Flight,0.7126,Delta,bekiweki,0,"@JetBlue That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting.",2015-02-17 20:23:34 -0800,48.4709530192519,-100.658603548192 5.67899906150703E+017,positive,1,,,Delta,mypumpkinheads,0,@JetBlue thank you for help and quick response,2015-02-17 20:14:23 -0800,37.9958561213803,-98.2229557190992 5.67897563065512E+017,neutral,0.6421,,,Delta,JetBlueNews,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/bTb4awQtln,2015-02-17 20:05:04 -0800,26.5210921490255,-97.2990212385305 5.6789703093427E+017,neutral,1,,,Delta,mypumpkinheads,0,@JetBlue flight 705. EWR to FLL,2015-02-17 20:02:57 -0800,44.8736871532629,-94.1399546490942 5.67896250013602E+017,neutral,1,,,Delta,SpiritED_Dixon,0,@JetBlue @KleinErin Hi! Know a pastor or homeschool mom who might like SpiritED? Have 'em contact me on Prefundia:http://t.co/jRbZLHRW7y,2015-02-17 19:59:51 -0800,41.9072074949341,-108.097787504361 5.67895874598216E+017,neutral,1,,,Delta,mypumpkinheads,0,@JetBlue don't know if u define that as a #ControllableIrregularity,2015-02-17 19:58:22 -0800,44.2289781978905,-94.5625721894717 5.67895664769786E+017,negative,0.7018,Cancelled Flight,0.3814,Delta,mypumpkinheads,0,@JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service,2015-02-17 19:57:32 -0800,39.1635689515705,-102.423551369786 5.67894002286096E+017,positive,0.6671,,0,Delta,fanmla1,0,"@JetBlue big shoutout to the crews on 2017 Bos>jfk & 486 jfk>roc, & gate crews at c19 Bos & 6 jfk. Long day of delays made better by them!",2015-02-17 19:50:55 -0800,39.969310266991,-100.558385719565 5.67893822585328E+017,negative,1,Late Flight,1,Delta,mypumpkinheads,0,@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail,2015-02-17 19:50:12 -0800,37.529177531435,-102.602208632081 5.67892715603653E+017,positive,0.6304,,,Delta,Denaroche,0,@Jetblue first airline to use #applepay in flight #airlines,2015-02-17 19:45:48 -0800,33.3725553336691,-99.7556742972789 5.67892508987908E+017,negative,1,Can't Tell,0.6529,Delta,BFontanilla,0,@JetBlue I hope your system wasn't hacked cause someone else's passport info was on my reservation & I couldn't get my boarding pass,2015-02-17 19:44:59 -0800,46.2190939101614,-103.455310190822 5.67891805867483E+017,positive,0.6411,,0,Delta,reidcappel,0,@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience,2015-02-17 19:42:12 -0800,49.4059147363723,-100.317047091742 5.67890265416946E+017,neutral,0.6925,,,Delta,JetBlueNews,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Alaska Highway News http://t.co/tynchOeLac,2015-02-17 19:36:04 -0800,37.0867340202131,-106.418849440595 5.67887437826908E+017,negative,1,Late Flight,1,Delta,TranquillityIW,0,"@JetBlue honestly I’m glad you didn’t Cancelled Flight the flight, just that I’ll be driving home at 3-4 am now. :/",2015-02-17 19:24:50 -0800,40.5582038609456,-98.4214684833653 5.67887326350811E+017,negative,1,Lost Luggage,1,Delta,Trufflebaby2,0,@JetBlue bag just delivered and items have been stolen. At first look - my Kate spade bag and bottle of spiced rum! Wtf!!,2015-02-17 19:24:24 -0800,28.3701907729375,-97.9162914699096 5.67885370064507E+017,negative,1,Cancelled Flight,1,Delta,dannygilbs,0,"@JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song ""I'm Blue"" while flying on JetBlue.",2015-02-17 19:16:37 -0800,41.6245609672186,-90.5328638117654 5.67880900358312E+017,positive,1,,,Delta,odie488,0,@JetBlue @Leopolds_IC No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!,2015-02-17 18:58:52 -0800,51.7516292767306,-94.1945790602061 5.67879331810247E+017,negative,1,Late Flight,1,Delta,GraceLavigne,0,"@JetBlue flight delayed 3x(!) and still not taking off on time, & greeting me at my seat (yes it's gum & garbage): http://t.co/n9hmcrJChb",2015-02-17 18:52:38 -0800,45.0115005845671,-97.5706174321952 5.67878078782898E+017,positive,1,,,Delta,MoniqueRose18,0,@JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :),2015-02-17 18:47:39 -0800,37.6349198873134,-91.4981782642886 5.67876244722815E+017,neutral,1,,,Delta,Trufflebaby2,0,@JetBlue sent,2015-02-17 18:40:22 -0800,44.1469915558622,-103.663964400026 5.6787597486968E+017,positive,0.6989,,,Delta,cindylouwho821,0,@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine,2015-02-17 18:39:17 -0800,33.4832476648561,-88.9627210012889 5.67875922906456E+017,neutral,1,,,Delta,MoniqueRose18,0,@JetBlue Sure! Email screenshot below. Link: https://t.co/soiQrN19aj http://t.co/IbVvTzLS4E,2015-02-17 18:39:05 -0800,44.27741874605,-108.810110583337 5.67874970463781E+017,positive,1,,,Delta,Krocheima,0,@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!,2015-02-17 18:35:18 -0800,38.1129050086826,-104.477076053284 5.67874858815734E+017,negative,0.6465,Lost Luggage,0.6465,Delta,Trufflebaby2,0,@JetBlue bag is supposedly here in Boston,2015-02-17 18:34:51 -0800,40.6294348720952,-94.6215032367184 5.67874505881846E+017,neutral,1,,,Delta,MoniqueRose18,0,@JetBlue Received an invitation to participate in e-rewards. Is this legit from JetBlue? Just double checking bc the site looked different.,2015-02-17 18:33:27 -0800,39.2880868596801,-105.050048816584 5.67873801653998E+017,negative,0.6476,Lost Luggage,0.6476,Delta,Trufflebaby2,0,@JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights,2015-02-17 18:30:39 -0800,39.3773645651598,-102.580504250264 5.67873229055992E+017,negative,0.6987,Lost Luggage,0.3493,Delta,Trufflebaby2,0,@JetBlue I get Sunday due to weather and ok Monday they're busy but this is crazy,2015-02-17 18:28:23 -0800,43.3853907741337,-112.421686768535 5.67873087108162E+017,neutral,1,,,Delta,Trufflebaby2,0,@JetBlue I have the emails that they are on their way,2015-02-17 18:27:49 -0800,45.9141285783395,-108.249161456957 5.67873006501888E+017,negative,1,Flight Attendant Complaints,0.6544,Delta,mellamommy,0,@JetBlue supervisor humiliated us and was uncompromising. We were completely blindsided!,2015-02-17 18:27:29 -0800,44.978559617744,-108.405300003205 5.67872392116191E+017,negative,0.6504,Flight Booking Problems,0.3418,Delta,mellamommy,0,@JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp.,2015-02-17 18:25:03 -0800,36.7184769161103,-107.055957426676 5.67872361304822E+017,negative,1,Can't Tell,0.6495,Delta,Trufflebaby2,0,@JetBlue right now completely pissed off,2015-02-17 18:24:56 -0800,37.553029032605,-99.2099709132608 5.67872267910263E+017,negative,1,Lost Luggage,0.6512,Delta,Trufflebaby2,0,"@JetBlue I've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat",2015-02-17 18:24:33 -0800,40.56170913782,-108.116198801608 5.67872077899764E+017,negative,1,Customer Service Issue,0.6682,Delta,mellamommy,0,@JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity.,2015-02-17 18:23:48 -0800,34.3686389375226,-101.975162299968 5.67872044030919E+017,negative,1,Customer Service Issue,1,Delta,Trufflebaby2,0,@JetBlue dispatcher keeps yelling and hung up on me!,2015-02-17 18:23:40 -0800,34.8872157670862,-93.4542058741031 5.67871911960646E+017,negative,0.6252,Customer Service Issue,0.3307,Delta,Trufflebaby2,0,@JetBlue now when I call it's still at the warehouse and might be going out tonight,2015-02-17 18:23:09 -0800,38.1443679024089,-101.230076631623 5.67871783107453E+017,negative,1,Late Flight,0.6675,Delta,Trufflebaby2,0,@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8,2015-02-17 18:22:38 -0800,37.4846383106356,-104.847158535478 5.67869962800472E+017,negative,1,Bad Flight,1,Delta,Mister_17_5,0,@JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold,2015-02-17 18:15:24 -0800,41.6136706261036,-107.146871485969 5.67868027376517E+017,neutral,1,,,Delta,PaulRivera88,0,@JetBlue yep it's for tomorrow.,2015-02-17 18:07:42 -0800,42.9909659343059,-92.1198130561793 5.67867483622748E+017,negative,1,Customer Service Issue,0.654,Delta,Analystdoc,0,“@JetBlue: @Analystdoc Unfortunately that's not an available option with our current system. Sorry guys. That's a certain #fail Fix it plz.,2015-02-17 18:05:33 -0800,38.58756078542,-99.0362100868161 5.67864793404555E+017,negative,1,Customer Service Issue,0.66,Delta,mellamommy,0,"@JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number.",2015-02-17 17:54:51 -0800,35.8999603483894,-100.407426915687 5.67864588521382E+017,negative,1,Cancelled Flight,1,Delta,knfitzpa,0,"@JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?",2015-02-17 17:54:02 -0800,37.994312750389,-108.477470881596 5.67864058742845E+017,negative,1,Customer Service Issue,1,Delta,Analystdoc,0,"@JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :(",2015-02-17 17:51:56 -0800,34.9742917639905,-98.2948893265248 5.67862754557759E+017,positive,1,,,Delta,katie654,0,@JetBlue is definitely my new favorite airline.,2015-02-17 17:46:45 -0800,35.3774403722543,-90.7603885333524 5.67862628460159E+017,positive,0.6947,,,Delta,gmggonzalez,0,@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.,2015-02-17 17:46:15 -0800,44.5899466956218,-100.304700759544 5.67861067088597E+017,neutral,1,,,Delta,gmggonzalez,0,@JetBlue all up to date. Can't update via Google play.,2015-02-17 17:40:03 -0800,40.7702444074681,-99.6684777845312 5.67860450676904E+017,negative,1,Customer Service Issue,0.6596,Delta,gmggonzalez,0,@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks!,2015-02-17 17:37:36 -0800,41.5780013721391,-95.0072292913772 5.67860067602559E+017,neutral,0.6669,,,Delta,JetBlueNews,0,@JetBlue becomes first #airline to accept #Apple Pay - Future #Travel Experience http://t.co/czOr4nyh9n,2015-02-17 17:36:05 -0800,38.8120924215146,-99.7020882072955 5.67857135066964E+017,negative,1,Can't Tell,0.3417,Delta,techyheads,0,"@JetBlue well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats",2015-02-17 17:24:25 -0800,41.2599319138853,-97.3172656739067 5.67856962521661E+017,positive,1,,,Delta,NYC_JaneDoe,0,@JetBlue Thank you for your excellent customer service - resolved issue quickly.,2015-02-17 17:23:44 -0800,38.9869999197137,-96.5356152371922 5.67856400522564E+017,negative,1,Can't Tell,0.3441,Delta,Nickymkirk,0,"@JetBlue yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves.",2015-02-17 17:21:30 -0800,47.3896144255198,-100.699619806471 5.67856127247E+017,negative,0.6678,Customer Service Issue,0.6678,Delta,knfitzpa,0,@JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info.,2015-02-17 17:20:25 -0800,35.1839663868712,-96.6812159030666 5.67855566590255E+017,negative,1,Cancelled Flight,1,Delta,knfitzpa,0,"@JetBlue well, now saying our flight is going to be Cancelled Flighted & that by not changing earlier, we missed our chance to get out tomorrow. 1/2",2015-02-17 17:18:11 -0800,35.2721253392291,-96.7524139356475 5.6785370910072E+017,negative,1,Flight Attendant Complaints,1,Delta,brian_cristiano,0,@JetBlue tell your employees that!,2015-02-17 17:10:49 -0800,51.8925180651074,-94.4484307265524 5.67853054348755E+017,negative,1,Late Flight,0.3429,Delta,Analystdoc,0,"@JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail",2015-02-17 17:08:13 -0800,38.0318222872567,-98.3555107321867 5.6785300153421E+017,negative,0.67,Customer Service Issue,0.34,Delta,brian_cristiano,0,@JetBlue ah yes. Put the bags on the floor instead of the overhead bin so no one trips. #safetyfirst #sarcasm,2015-02-17 17:08:00 -0800,35.1393943084293,-97.8500962492173 5.67852550512181E+017,negative,0.6616,Can't Tell,0.3384,Delta,Nickymkirk,0,@JetBlue where exactly can I leave a note,2015-02-17 17:06:12 -0800,41.7922629349898,-87.7845478636186 5.678522641E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue Accepting #Apple Pay - Mobile Enterprise http://t.co/Ci5cfrlqBe,2015-02-17 17:05:04 -0800,45.0621383083586,-101.102608744695 5.67851942627578E+017,negative,1,Customer Service Issue,0.6808,Delta,Analystdoc,0,"@JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold....",2015-02-17 17:03:47 -0800,47.0319737426846,-103.156423377119 5.67851561474384E+017,negative,1,Customer Service Issue,0.6803,Delta,Analystdoc,0,@JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back,2015-02-17 17:02:17 -0800,44.5783040054786,-101.44763628961 5.67849376925618E+017,positive,0.6621,,,Delta,DonnellyVJ,0,@JetBlue That's great! Thank you.,2015-02-17 16:53:36 -0800,39.5427121375384,-97.612792322582 5.67848716738011E+017,negative,1,Customer Service Issue,0.3556,Delta,Nickymkirk,0,@JetBlue they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official,2015-02-17 16:50:58 -0800,36.0207680695773,-98.4400429490543 5.67848437992985E+017,neutral,1,,,Delta,tom_brant,1,@JetBlue selfie on the flight 83 from #JFK to #Orlando . With @Supertzar85 http://t.co/QRANZImHTr,2015-02-17 16:49:52 -0800,40.72697628673,-98.4651953733812 5.67848171155497E+017,negative,0.6551,Can't Tell,0.3449,Delta,Nickymkirk,0,@JetBlue ticket issued whilst delivering your customers.,2015-02-17 16:48:48 -0800,33.9866104954273,-106.169139577224 5.67848084572533E+017,negative,1,Can't Tell,0.6899,Delta,Nickymkirk,0,"@JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security",2015-02-17 16:48:28 -0800,35.5312401042628,-105.60005776408 5.67847163465765E+017,negative,1,Customer Service Issue,1,Delta,brian_cristiano,0,Always been a @JetBlue fan but maybe next time I'll fly @VirginAmerica for real customer service.,2015-02-17 16:44:48 -0800,41.5845552202587,-106.583621881784 5.67846268090741E+017,positive,1,,,Delta,TriRacer429,0,@JetBlue I agree!!! If only there was a frequent tweeter discount so I could fly to see more friends! 😀@Tinman2IronMan @meggersrocks,2015-02-17 16:41:15 -0800,47.3433533547356,-103.063532598636 5.67846026507391E+017,negative,0.6363,Can't Tell,0.3417,Delta,MerrickRealtor,0,@JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight?,2015-02-17 16:40:17 -0800,44.1423937879333,-100.408304207363 5.6784599816634E+017,negative,1,Bad Flight,1,Delta,DonnellyVJ,0,@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.,2015-02-17 16:40:10 -0800,41.9731214178177,-98.4988348949169 5.6784538210286E+017,negative,1,Bad Flight,0.3535,Delta,brian_cristiano,0,"@JetBlue so I'm penalized for packing lightly, having 1 bag and paying extra for a seat?",2015-02-17 16:37:43 -0800,43.1469413248361,-92.6600877497831 5.67845089508233E+017,negative,1,Can't Tell,1,Delta,Nickymkirk,0,"@JetBlue dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby, officer writes me ticket for $75",2015-02-17 16:36:34 -0800,36.127900305215,-102.288105226124 5.67843889748419E+017,negative,1,Bad Flight,1,Delta,DonnellyVJ,0,@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue,2015-02-17 16:31:48 -0800,41.0069887121313,-104.233365477445 5.67843811990376E+017,negative,0.649,Flight Booking Problems,0.3325,Delta,MerrickRealtor,0,@JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight?,2015-02-17 16:31:29 -0800,35.686961682476,-103.103310015131 5.67842726861021E+017,negative,1,Can't Tell,0.347,Delta,brian_cristiano,0,@JetBlue why did I pay for extra space to be forced to put my backpack under my seat? Its my only bag. Flight 135. Unprofessional.,2015-02-17 16:27:10 -0800,45.9497451888768,-99.930225847145 5.67842661463241E+017,negative,1,Bad Flight,0.6799,Delta,DonnellyVJ,0,@JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :(,2015-02-17 16:26:55 -0800,43.595521012667,-94.6316686299445 5.67842593440145E+017,neutral,1,,,Delta,MerrickRealtor,0,@JetBlue knew that ... has to be done at the Gate correct? If so what time does gate open,2015-02-17 16:26:38 -0800,38.4070377509553,-102.570504315944 5.67841828411552E+017,positive,0.6832,,,Delta,StacyCrossB6,1,"@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http://t.co/9rAGncw2Bk",2015-02-17 16:23:36 -0800,43.9659528123519,-111.437115068988 5.67837218628362E+017,neutral,1,,,Delta,DontenPhoto,0,"@JetBlue Flight 152 (N559JB) ""Here's Looking at Blue Kid"" departs @MCO enroute to @BostonLogan http://t.co/qeaDA92MW6",2015-02-17 16:05:17 -0800,31.3770111883808,-104.306157699247 5.67837023014273E+017,neutral,0.6688,,,Delta,jonsik1952,0,"@JetBlue. Punta Cana, to enjoy weather n see my wifes family",2015-02-17 16:04:30 -0800,45.2706801329924,-106.576092017948 5.678367281002E+017,positive,0.6544,,,Delta,TSAmedia_RossF,0,@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check.,2015-02-17 16:03:20 -0800,42.2413168181767,-95.8593178183871 5.67836310775325E+017,negative,1,Can't Tell,1,Delta,44riggins44,0,@JetBlue just lost my business Enjoy your profits,2015-02-17 16:01:41 -0800,44.3536587219172,-110.431669668749 5.67836118181278E+017,negative,1,Can't Tell,1,Delta,44riggins44,0,@JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE,2015-02-17 16:00:55 -0800,35.7841862687485,-98.5088877899881 5.67831806944223E+017,neutral,0.6472,,0,Delta,ProfessorpaUL15,0,@JetBlue - I will for sure. But my TSA-Pre works with other airlines. Why is Jetblue different?,2015-02-17 15:43:47 -0800,34.7939037722029,-103.269774011198 5.67831434838159E+017,positive,0.6647,,,Delta,kimbetech,0,@JetBlue will call. Thank you!,2015-02-17 15:42:18 -0800,41.0254181725686,-104.1114377044 5.67831392526037E+017,negative,1,Flight Attendant Complaints,0.6531,Delta,kimbetech,0,"@JetBlue yes, today. Flight is full now. They said no to me at gate :(",2015-02-17 15:42:08 -0800,31.7247247324051,-99.3635470017223 5.67830303121871E+017,neutral,0.6837,,0,Delta,dedemoore89,0,@JetBlue Are departing flights from Boston heavily delayed? Flying out tomorrow morning ...,2015-02-17 15:37:48 -0800,36.3741459736392,-97.9396412024172 5.67829349727212E+017,positive,0.6556,,0,Delta,soflalegaljobs,0,@JetBlue Still love you guys. But get me to Vegas already! ☀️🌴✈️🍸🎲,2015-02-17 15:34:01 -0800,49.0389622611626,-108.227882719842 5.6782908838092E+017,positive,0.6546,,0,Delta,kurianbk,0,@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl,2015-02-17 15:32:59 -0800,36.5464547059482,-103.437921459295 5.67828425278284E+017,neutral,0.6451,,0,Delta,kimbetech,0,@jetblue is there no way to switch to earlier flight to JFK even if I checked a bag?,2015-02-17 15:30:20 -0800,43.2570306859904,-93.6531359190557 5.6782748873642E+017,negative,1,Late Flight,0.665,Delta,JoanIngerman,0,@JetBlue this is not a flight delay this is horrible planning on Jet Blue!!! #jetblue,2015-02-17 15:26:37 -0800,38.6042778582471,-105.089918326424 5.67827091409093E+017,negative,1,Late Flight,1,Delta,JoanIngerman,0,@JetBlue insane the craziness I've seen with Jet Blue today at Newark Delayed 3 hours and now we are waiting for a Pilot!! #jetblue,2015-02-17 15:25:02 -0800,38.7821083545413,-101.136675383746 5.67826599270416E+017,neutral,1,,,Delta,brandongutman,0,@JetBlue Hi! Does my upcoming flight 2168 from West Palm to HPN have Fly-Fi?,2015-02-17 15:23:05 -0800,44.9121543592544,-93.7964483691452 5.67825891209912E+017,positive,1,,,Delta,carleycalla,0,@JetBlue tried again. Lovely customer service. Thank you!,2015-02-17 15:20:16 -0800,34.0326463670056,-94.8277242834322 5.67824260207739E+017,positive,1,,,Delta,reenapilgrim,0,@JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider,2015-02-17 15:13:47 -0800,33.2228541190292,-105.622848886699 5.6782183978494E+017,positive,1,,,Delta,TSAmedia_RossF,0,@JetBlue @ProfessorpaUL15 Always happy to help!,2015-02-17 15:04:10 -0800,34.1053774303499,-101.243631420703 5.67821528424845E+017,positive,0.6804,,0,Delta,mrsmjem,0,"@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load.",2015-02-17 15:02:56 -0800,47.7099773870871,-100.072886587812 5.67818543569318E+017,negative,1,Late Flight,1,Delta,bioldame491,0,"@JetBlue we are delayed, until he arrives",2015-02-17 14:51:05 -0800,43.6542116986657,-97.7273248037991 5.67818156607074E+017,negative,0.6341,Late Flight,0.6341,Delta,luisauraalvarez,0,@JetBlue @EllaHenderson the highlight of being delayed #freeconcert,2015-02-17 14:49:32 -0800,48.0832324245486,-111.326284291752 5.67817897893982E+017,negative,0.6491,Can't Tell,0.3394,Delta,luisauraalvarez,0,@JetBlue whose performing at T5,2015-02-17 14:48:31 -0800,38.2525890263536,-90.3051055268581 5.67817476144243E+017,neutral,1,,,Delta,ejz71,0,@JetBlue Is it only $50 for my 2nd bag? 1st bag too full..,2015-02-17 14:46:50 -0800,42.606240572873,-104.452556291634 5.67816742300357E+017,negative,1,Late Flight,0.6989,Delta,bioldame491,0,"@JetBlue flight 894, first officer not even at the airport wow!!!!!! Unreal, staff waited until we all boarded to announce we are delayed.",2015-02-17 14:43:55 -0800,45.5869993251292,-102.78401302897 5.67814769077436E+017,positive,0.6591,,,Delta,JetBlueNews,0,@JetBlue's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ,2015-02-17 14:36:05 -0800,42.0697068713887,-94.7786598627363 5.67814010914222E+017,negative,1,Customer Service Issue,0.668,Delta,ProfessorpaUL15,0,@JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success.,2015-02-17 14:33:04 -0800,35.572880828696,-94.4832905415287 5.67813515353805E+017,neutral,0.6535,,,Delta,heatherdopson,0,"@JetBlue That's right! :) Game, set, match.",2015-02-17 14:31:06 -0800,33.6383855050278,-99.1211127645987 5.67813437003411E+017,negative,1,Customer Service Issue,1,Delta,ThePRCloset,0,"@JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks.",2015-02-17 14:30:47 -0800,33.4116458970174,-107.645774394528 5.67812799767003E+017,negative,1,Lost Luggage,1,Delta,edgarsantana,0,@JetBlue pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim & can't. I need 2 get home. Upgrade 2 @HP printers MFPs,2015-02-17 14:28:15 -0800,42.7353999804861,-103.282306293629 5.67811776566542E+017,positive,0.6559,,,Delta,Lynnche324,1,@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.,2015-02-17 14:24:11 -0800,38.0608948880862,-96.5879282239309 5.67810786576577E+017,neutral,1,,,Delta,DontenPhoto,0,"@JetBlue Flight 1133 (N353JB) ""Blue La La"" departs @mco enroute to San Juan International Airport http://t.co/SWZm2fX3nu",2015-02-17 14:20:15 -0800,28.8726972610169,-98.6089343394989 5.67810683485753E+017,positive,1,,,Delta,vincenzolandino,0,@JetBlue this makes me happy. I hope these aren't empty promises.,2015-02-17 14:19:51 -0800,34.0517853025775,-103.001029867371 5.67810661372424E+017,negative,1,Customer Service Issue,1,Delta,ThePRCloset,0,@JetBlue dropped 3x in past hour,2015-02-17 14:19:45 -0800,36.3067984740411,-105.2670669391 5.67810573002621E+017,neutral,0.6612,,,Delta,vincenzolandino,0,"seriously, I want to work on the JetBlue social team RT @JetBlue: @vincenzolandino http://t.co/eiGaJyzcW2",2015-02-17 14:19:24 -0800,41.9421568507041,-110.684728400013 5.67808748711051E+017,neutral,1,,,Delta,CBarrows,0,@JetBlue Call me when you do and we’ll have to hook up!,2015-02-17 14:12:09 -0800,41.6659162055204,-97.6124018175778 5.67808067237327E+017,negative,1,Customer Service Issue,1,Delta,ThePRCloset,0,@JetBlue Ive called you 3 x & waited on hold 10 min each time to be disconnected each time. Enraging! I need to speak to someone! #help,2015-02-17 14:09:27 -0800,39.7659915190509,-104.396096818592 5.67808014725464E+017,neutral,1,,,Delta,bmk266,0,@JetBlue the USA help line. i accidentally booked a flight on a thursday instead of a wednesday and want to switch,2015-02-17 14:09:14 -0800,34.1556362880767,-103.705020540327 5.67807844687577E+017,neutral,1,,,Delta,CBarrows,0,@JetBlue If you have well-priced flights to #Oahu - we could be best friends. @vincenzolandino,2015-02-17 14:08:34 -0800,39.8044269034911,-91.5448618432118 5.67807693534032E+017,positive,1,,,Delta,vincenzolandino,0,@JetBlue we don't need anybody else!,2015-02-17 14:07:58 -0800,39.5179892476404,-97.0036872556355 5.67807375667913E+017,negative,1,Late Flight,1,Delta,Tubulus,0,@jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.,2015-02-17 14:06:42 -0800,38.109584761125,-105.492717460459 5.67807333498356E+017,neutral,0.6773,,0,Delta,RuizRichard,0,"@JetBlue It's for me, I spoke with a rep on the phone who suggested I ""Voice a concern"" via ""Email us"" on your site. I did a few moments ago",2015-02-17 14:06:32 -0800,38.2383545567869,-106.840335005076 5.67807269707207E+017,negative,1,Lost Luggage,1,Delta,edgarsantana,0,"@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage.",2015-02-17 14:06:17 -0800,32.8980736363621,-96.9276831379364 5.67807014388154E+017,negative,1,Customer Service Issue,1,Delta,bmk266,0,"@JetBlue tried calling multiple times, i just wait and when it finally connects i get hung up on",2015-02-17 14:05:16 -0800,39.3835307282842,-103.294579262197 5.67806964832461E+017,neutral,0.6837,,0,Delta,JetBlueNews,0,@JetBlue Airways Sees Significant Drop in Short Interest (JBLU) - Mideast Time http://t.co/SSBaUJtOuW,2015-02-17 14:05:04 -0800,40.9027409198775,-112.042562750206 5.678054580531E+017,neutral,0.3819,,0,Delta,HAbbott4,0,@JetBlue No not yet. I will notify them. I'm new at this! 😊,2015-02-17 13:59:05 -0800,42.8766443318567,-100.081683608823 5.67803467282047E+017,positive,0.6625,,,Delta,thereal_SNL,0,@JetBlue thanks!,2015-02-17 13:51:10 -0800,45.5902377011385,-89.4262660209741 5.67803109687443E+017,neutral,0.6563,,,Delta,ChicDisheveled,0,"@JetBlue don't worry, I'm gonna share with my row! 😁",2015-02-17 13:49:45 -0800,36.7222645593403,-104.496517062133 5.67802194155565E+017,positive,1,,,Delta,vincenzolandino,0,First base already? I like your style @JetBlue,2015-02-17 13:46:06 -0800,42.3899371297884,-95.2466802674174 5.67801642633163E+017,negative,1,Customer Service Issue,1,Delta,carleycalla,0,"@JetBlue Hold for 15 min, a couple of rings, then ""mailbox has not been set up yet."" Customer service forwarding to their cell phones? C'mon",2015-02-17 13:43:55 -0800,35.8791310695475,-107.060825020453 5.67801569157325E+017,neutral,0.6805,,0,Delta,HAbbott4,0,@JetBlue Does your home airport not count in the badge system? My TB account says 2 flights but I've taken 3 this year.,2015-02-17 13:43:37 -0800,38.1037973284091,-95.8050348125562 5.67801567630619E+017,neutral,0.6664,,0,Delta,thereal_SNL,0,@JetBlue is bag check cut off 30 minutes before the original departure time or the estimated time shown online?,2015-02-17 13:43:37 -0800,39.373806445621,-106.511400226985 5.67801343861092E+017,neutral,1,,,Delta,vincenzolandino,0,"@JetBlue I know where you guys jet! LOL, but if you love me so much, help a brother out :) Hot weather, great nightlife, 2-3 hour flight",2015-02-17 13:42:44 -0800,38.1065399935044,-102.451562771269 5.67799665061577E+017,neutral,0.6691,,,Delta,JetBlueNews,0,@JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http://t.co/Swb1gR57Cc,2015-02-17 13:36:04 -0800,40.4654574757267,-109.638524511158 5.67799518448849E+017,neutral,0.6733,,,Delta,vincenzolandino,0,"Aww, is it? @JetBlue I guess now I need to book a flight to somewhere warm ASAP! Any suggestions?",2015-02-17 13:35:29 -0800,39.6751646589924,-98.0885542101417 5.67798973008994E+017,positive,1,,,Delta,gigiri27,0,@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!,2015-02-17 13:33:19 -0800,36.9137261402783,-97.5905663839979 5.677974366522E+017,negative,1,Customer Service Issue,1,Delta,phil0616,0,"@JetBlue But if customer service ment anything to you.... you would try. Quoting policy is never effective customer service.",2015-02-17 13:27:12 -0800,38.8292346188191,-104.32924732703 5.67796079446745E+017,neutral,0.6645,,,Delta,stephyilmaz,0,@JetBlue thank you. Is there a possibility it will change?,2015-02-17 13:21:49 -0800,40.1704663178955,-94.7918032218349 5.67796029056385E+017,positive,0.6667,,,Delta,janj757,0,@JetBlue thanks!,2015-02-17 13:21:37 -0800,34.1317899138103,-101.228603266051 5.67795784876589E+017,neutral,1,,,Delta,aronschoenfeld,0,@JetBlue are we good?,2015-02-17 13:20:38 -0800,38.2603457267817,-106.154607919473 5.67795026307326E+017,positive,1,,,Delta,SOBtweets,0,@JetBlue thanks for the upgrade😉!! so far so good. #KeepItUp http://t.co/BKmfeY7QOL,2015-02-17 13:17:38 -0800,39.4098365576749,-107.225268814603 5.67794802394407E+017,positive,1,,,Delta,CinziannaP,0,@JetBlue @CinziannaP thank you! I like the quick response on Twitter!,2015-02-17 13:16:44 -0800,34.6881688347309,-97.4611995700603 5.67794198095872E+017,positive,1,,,Delta,Cinnabon,1,@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting,2015-02-17 13:14:20 -0800,37.9270112050175,-100.78557220428 5.67793799590855E+017,negative,0.679,Can't Tell,0.3624,Delta,phil0616,0,"@JetBlue Apparently not.",2015-02-17 13:12:45 -0800,49.5444516823832,-97.6390309565771 5.67792966690169E+017,negative,1,Late Flight,1,Delta,stephyilmaz,0,@JetBlue why are we delayed :( flight 1601,2015-02-17 13:09:26 -0800,45.2621287279392,-101.088187586958 5.67792296654299E+017,negative,1,Customer Service Issue,0.6652,Delta,billykaos,0,"@JetBlue continue button generated a trip to ""plan your trip page"" regardless of how far along I was in Flight Booking Problems process hint: the end of it",2015-02-17 13:06:47 -0800,33.5968486456385,-114.127534709602 5.67790133224682E+017,neutral,1,,,Delta,fromtheleftseat,0,@JetBlue marks 15th birthday with @Airbus #A320 painted in 'Blumanity' paint job http://t.co/9vTFM7kNad,2015-02-17 12:58:11 -0800,37.39391342616,-103.000384867308 5.67789001374183E+017,neutral,1,,,Delta,jprfilms_jpr,0,"@JetBlue I would fly to Washington DC to see the actual Constitution and the Declaration of Independence, in honor of a US Navy friend.",2015-02-17 12:53:41 -0800,38.3262453726345,-102.937605925609 5.67785752751505E+017,neutral,1,,,Delta,janj757,0,@JetBlue what is the name of this tailfin? http://t.co/qxV45MV0Ug,2015-02-17 12:40:47 -0800,37.9700774014004,-98.961277871814 5.6778456661454E+017,neutral,0.6584,,0,Delta,JetBlueNews,0,@JetBlue's new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http://t.co/KKAY8XaPs1,2015-02-17 12:36:04 -0800,36.5062264668537,-96.8642775431566 5.67783892711526E+017,neutral,1,,,Delta,orchid8,0,“@JetBlue: We’re looking for our next #FlyingItForward flier from DC Tell us where you'd fly & why http://t.co/MCSI0dzpnz” @geekandahalf,2015-02-17 12:33:23 -0800,44.8100052151168,-97.024736565607 5.67783456420012E+017,positive,1,,,Delta,FoppishDork,0,@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline,2015-02-17 12:31:39 -0800,37.3097691949412,-100.647807161344 5.67781694183186E+017,positive,0.664,,,Delta,gczark,0,@JetBlue thank you. Just sent msg.,2015-02-17 12:24:39 -0800,44.371358887077,-103.241117922095 5.67781607797305E+017,neutral,1,,,Delta,ToriThatMexican,0,@JetBlue I did get the email. Thought i wasn't supposed to reply to those😂,2015-02-17 12:24:18 -0800,30.4334705681866,-96.7842758006133 5.67780486978609E+017,neutral,0.6377,,,Delta,ToriThatMexican,0,@JetBlue I applied for a job at PDW where could I go for follow up. I'd really love the job #ilovejetblue,2015-02-17 12:19:51 -0800,30.2909581855366,-96.0570233818499 5.67779535307801E+017,neutral,0.6796,,,Delta,cbousquet12,0,@JetBlue Connecticut❄️,2015-02-17 12:16:04 -0800,32.432653740032,-97.1687063535471 5.6777892181239E+017,neutral,1,,,Delta,papo353,0,@JetBlue I would fly somewhere hotter then here. Puerto Rico here I come. Lol,2015-02-17 12:13:38 -0800,52.5792878229101,-101.510158390007 5.67778149132665E+017,positive,1,,,Delta,HUSKIE25,0,@JetBlue great smooth flight too! 👏👍,2015-02-17 12:10:34 -0800,45.4737708437154,-101.178941525185 5.67777885277405E+017,neutral,0.6735,,,Delta,EveryDayCrohns,0,@JetBlue I would go for 3rd time to Jamaica to volunteer w/ at risk youth #flyitforward #dc #stpatricksfoundation #rotary,2015-02-17 12:09:31 -0800,38.4234035582968,-102.871025039501 5.67776761510908E+017,neutral,0.6503,,0,Delta,JetBlueNews,0,@JetBlue Airways Short Interest Down 3.5% in January (JBLU) - sleekmoney http://t.co/znsUjP86Bv,2015-02-17 12:05:03 -0800,29.607244417524,-98.0255790567645 5.67776348828361E+017,positive,0.6485,,,Delta,somekidnamedjon,0,@JetBlue I would love for you to fly my best friend home to PVD for a weekend. 😊 http://t.co/cH0NmjyMgh,2015-02-17 12:03:24 -0800,40.4793065520358,-101.396708218726 5.67775864679457E+017,neutral,1,,,Delta,rnlewisjr,0,"@JetBlue do they have to depart from Washington, D.C.??",2015-02-17 12:01:29 -0800,44.9766350569943,-102.47206987202 5.67774038680801E+017,negative,0.6827,Can't Tell,0.6827,Delta,travelingranger,0,@JetBlue remember - I'm very doubtful and not very hopeful :(,2015-02-17 11:54:14 -0800,42.5677286336889,-100.000960409862 5.67773326631821E+017,positive,1,,,Delta,aidan_larson,1,@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.,2015-02-17 11:51:24 -0800,36.4473843390919,-110.01497832732 5.67773176031146E+017,negative,1,Can't Tell,0.7184,Delta,travelingranger,0,@JetBlue I'll give u a chance but I don't think I'll fall for it #backtodelta,2015-02-17 11:50:48 -0800,43.188472642437,-100.456684159352 5.67772770604298E+017,positive,0.6591,,,Delta,LyndsaySignor,0,@JetBlue Great thanks,2015-02-17 11:49:11 -0800,38.3277348833781,-95.7463459016598 5.67772568833503E+017,negative,0.6778,Can't Tell,0.6778,Delta,ShiraJudah,0,@JetBlue @KyleJudah be responsible for replacing it,2015-02-17 11:48:23 -0800,35.9780415197919,-98.5007315636623 5.67772565956223E+017,negative,1,Damaged Luggage,0.6954,Delta,ShiraJudah,0,@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should,2015-02-17 11:48:23 -0800,36.7757770492882,-95.0017170910691 5.67772012735922E+017,negative,1,Damaged Luggage,0.6735,Delta,ShiraJudah,0,@JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a,2015-02-17 11:46:11 -0800,47.8406737296633,-103.079405419468 5.67771662167179E+017,negative,1,Can't Tell,0.6632,Delta,travelingranger,0,@JetBlue heard about the charge for 1st bag and tighter seats - no need to be a loyal JB customer anymore!,2015-02-17 11:44:47 -0800,43.9196177914548,-104.134199060892 5.67771077359571E+017,neutral,0.6667,,0,Delta,LyndsaySignor,0,"@JetBlue i'm getting info from the website, but needing to check it and the alerts would be much more beneficial.",2015-02-17 11:42:28 -0800,31.6220374653703,-98.1601874407326 5.67770698111853E+017,negative,1,Late Flight,1,Delta,LyndsaySignor,0,@JetBlue Is there something going on with your alerts? Flight's been delayed several times for my parents and i'm not receiving any alerts.,2015-02-17 11:40:57 -0800,28.6776175165626,-96.28758981387 5.67769879759962E+017,positive,1,,,Delta,shawnaldridge,0,@JetBlue I will. I love flying with you all. Great service.,2015-02-17 11:37:42 -0800,35.9370592098713,-96.8523773335855 5.67769468278989E+017,neutral,0.6671,,,Delta,JetBlueNews,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Times Colonist http://t.co/NzDXRvszWv,2015-02-17 11:36:04 -0800,40.8897178494036,-105.259419683356 5.67769131663884E+017,neutral,0.6602,,0,Delta,shawnaldridge,0,@JetBlue Haha. I figured that. I was meaning there's no return flights out of Charlotte. It's like N/A for a week plus,2015-02-17 11:34:44 -0800,35.9366032252771,-99.5750396143726 5.67768878613537E+017,neutral,0.6701,,,Delta,mtmridesbikes,0,@JetBlue rocking the Tim McGraw hold music,2015-02-17 11:33:43 -0800,36.9983926572448,-96.9486044472693 5.67768330624373E+017,positive,1,,,Delta,DrewRHacker,1,"@JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http://t.co/iNNP0Kkyby",2015-02-17 11:31:33 -0800,37.5373105528731,-104.265436833745 5.67768306799882E+017,neutral,0.6779,,,Delta,Clagett,0,@JetBlue 2:55 tomorrow from RIC to BOS. Looking good or am I better rescheduling?,2015-02-17 11:31:27 -0800,42.0820896121739,-96.7316704157096 5.67766755797389E+017,negative,1,Bad Flight,1,Delta,gczark,0,"@JetBlue hard to tell, but was told wifi only worked for one side of the plane.",2015-02-17 11:25:17 -0800,38.0260948804345,-102.399279892159 5.67766410169954E+017,negative,0.6566,Can't Tell,0.6566,Delta,EasyEdmund,0,@JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_,2015-02-17 11:23:55 -0800,44.9363750118267,-108.606623443857 5.67766269810582E+017,positive,1,,,Delta,OBF_Walt,0,@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_,2015-02-17 11:23:21 -0800,37.6912933960005,-90.3924552223231 5.6776566445967E+017,negative,1,Late Flight,0.6632,Delta,gczark,0,"@JetBlue, I normally ❤️ you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly",2015-02-17 11:20:57 -0800,43.1394527142596,-94.0734399233584 5.67763818257064E+017,negative,1,Customer Service Issue,0.6607,Delta,ShiraJudah,0,@JetBlue @KyleJudah It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was,2015-02-17 11:13:37 -0800,39.5605768911608,-96.8332919038654 5.67761644802294E+017,positive,1,,,Delta,eddieanderson4u,0,@JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring!,2015-02-17 11:04:59 -0800,46.0110696476729,-94.2056975459146 5.67760693643215E+017,negative,1,Late Flight,0.6563,Delta,JayVig,0,@JetBlue 117 days maybe.,2015-02-17 11:01:12 -0800,41.4832211951543,-112.356568505585 5.67760260598104E+017,neutral,1,,,Delta,JayVig,0,@JetBlue @vegecomgirl For me it’s not until 6/15.,2015-02-17 10:59:29 -0800,45.0096519024087,-98.1709520195647 5.67759774016868E+017,neutral,0.6546,,,Delta,vegecomgirl,0,"@JetBlue Well, I try! See you soon!! @JayVig",2015-02-17 10:57:33 -0800,39.2331390446369,-98.0371301948123 5.67758927111402E+017,positive,1,,,Delta,vegecomgirl,0,@JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2/28! #JVMChat,2015-02-17 10:54:11 -0800,39.3272097587758,-106.173513347811 5.67758699574227E+017,positive,1,,,Delta,jacobhenenberg,0,"@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat",2015-02-17 10:53:17 -0800,35.8962471657427,-105.248777571896 5.67758248481415E+017,neutral,0.6831,,,Delta,JayVig,0,@JetBlue @roxydigital Good. I want extra peanuts on my flight then. lol. #JVMChat,2015-02-17 10:51:29 -0800,40.9565727259498,-97.583953797536 5.67758065320362E+017,positive,1,,,Delta,roxydigital,0,"@JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat",2015-02-17 10:50:45 -0800,36.5768470326647,-96.6931178735993 5.67758020239966E+017,neutral,0.6686,,,Delta,jadidheart,0,@JetBlue alittle more money to book our flights... we're 1/2 way there :),2015-02-17 10:50:35 -0800,42.6865551850894,-103.370568996664 5.67758007912907E+017,positive,0.6714,,,Delta,JayVig,0,@JetBlue @roxydigital HAHA. you didn’t disappoint. Well done. #JVMChat,2015-02-17 10:50:32 -0800,33.8339922051399,-98.5135408696776 5.67756085583303E+017,positive,1,,,Delta,nickj1399,0,@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!,2015-02-17 10:42:53 -0800,32.1622668290267,-106.818645568629 5.6775576803713E+017,negative,1,Late Flight,1,Delta,CaseyParksIt,0,@JetBlue figured but delay is listed at almost 2 hrs. Thanks for being great! Cheers,2015-02-17 10:41:38 -0800,38.7489013916824,-98.791784915331 5.67754559762612E+017,neutral,1,,,Delta,CaseyParksIt,0,"@JetBlue if my flight says delayed with estimated departure listed, can I arrive at airport Late Flightr?",2015-02-17 10:36:50 -0800,41.377262395039,-106.411199756811 5.67754367860634E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Weyburn Review http://t.co/rtQyjCvTQ3,2015-02-17 10:36:04 -0800,36.4498552283332,-96.08424996048 5.67752625647395E+017,negative,1,Customer Service Issue,0.6907,Delta,_katiewarren,0,"@JetBlue glitches on website re: Flight Booking Problems travel & checking in. Nothing between ur site & the airport was communicated, it was a nightmare.",2015-02-17 10:29:08 -0800,39.7314382828387,-97.2290738309914 5.67750136223519E+017,positive,1,,,Delta,amyfame,0,@JetBlue Thank you!,2015-02-17 10:19:15 -0800,41.9983418052564,-104.436183670183 5.67749860611211E+017,neutral,1,,,Delta,labeles,0,@JetBlue okayyyy. But I had huge irons on way out. Promise no shenanigans?,2015-02-17 10:18:09 -0800,42.3745537887192,-100.35499650087 5.67749243658859E+017,neutral,1,,,Delta,CinziannaP,0,@JetBlue how do I get a copy of my last flight showing original time and delay? I need it for work. Thanks!,2015-02-17 10:15:42 -0800,38.814423622903,-98.6024222224249 5.67747668512735E+017,negative,1,Cancelled Flight,0.6401,Delta,alsonmusical,0,@JetBlue as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue,2015-02-17 10:09:27 -0800,37.213261690205,-96.2104893758076 5.67746576626356E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue CEO battles to please Wall St and flyers - from @NZherald http://t.co/Q4Amiw7FSw,2015-02-17 10:05:06 -0800,41.9916798750804,-96.6888875147338 5.67743028215837E+017,positive,1,,,Delta,iSocialFanz,0,@JetBlue huge fan of great brands and people doing great things… you guys rock happy to share the love!,2015-02-17 09:51:00 -0800,32.1368811613681,-92.6203587024811 5.67742238562976E+017,negative,0.7011,Cancelled Flight,0.7011,Delta,oheyjasmine,0,"@JetBlue Been dealing with a Cancelled Flightled flight since last night & was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol",2015-02-17 09:47:52 -0800,38.3903456770653,-109.572987451802 5.67740211384168E+017,positive,1,,,Delta,Buttercup1121,0,"@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what",2015-02-17 09:39:49 -0800,42.9991884547021,-106.37004312708 5.67740053967737E+017,positive,1,,,Delta,lquintalnh,0,@JetBlue thanks!! Great service in #T5 already! #lovejetBlue,2015-02-17 09:39:11 -0800,43.7412376473823,-105.372022506383 5.67739036425806E+017,positive,1,,,Delta,PHopNy,0,@JetBlue I did...#FlyFi worked well and was free aboard this flight,2015-02-17 09:35:09 -0800,45.8698583416381,-100.986301630121 5.67738388980068E+017,negative,1,Late Flight,0.6922,Delta,alsonmusical,0,@JetBlue and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection,2015-02-17 09:32:34 -0800,35.2135817217206,-98.467352715909 5.67738171215995E+017,negative,1,Cancelled Flight,1,Delta,alsonmusical,0,@JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500,2015-02-17 09:31:42 -0800,39.7701921235708,-100.657129591204 5.67737909072368E+017,positive,1,,,Delta,thegayngler,0,@JetBlue Seems very likely.,2015-02-17 09:30:40 -0800,47.7710580573749,-97.3469408781575 5.67737803060941E+017,negative,1,Customer Service Issue,0.6835,Delta,alsonmusical,0,@JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting,2015-02-17 09:30:14 -0800,42.5401445570286,-97.9045782582477 5.67737267095994E+017,neutral,0.685,,,Delta,BritishAirNews,0,@JetBlue's CEO Battles to Appease Passengers and Wall Street - http://t.co/frrfxCCw7Z http://t.co/nKlW9SsVRQ,2015-02-17 09:28:07 -0800,40.3911924970253,-90.9770364414222 5.67735239456195E+017,neutral,0.3686,,0,Delta,Vinny_Espinosa,0,"@JetBlue unfortunately no, but hoping I can catch one sometime in the near future!",2015-02-17 09:20:03 -0800,35.9460915101224,-86.8501704648434 5.67734644515537E+017,negative,1,Late Flight,1,Delta,emilymcnulty,0,@JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC.,2015-02-17 09:17:41 -0800,37.265442454015,-106.999178591879 5.67734573464027E+017,neutral,1,,,Delta,seattleprime,0,@JetBlue @EllaHenderson Ah! Wish I was there! Good luck!,2015-02-17 09:17:24 -0800,38.9514289546214,-104.409345131108 5.67733946717196E+017,negative,0.6563,Can't Tell,0.3333,Delta,alsonmusical,0,@JetBlue should i continue?,2015-02-17 09:14:55 -0800,31.2001528743795,-103.845327842215 5.6773384713223E+017,neutral,0.3634,,0,Delta,thegayngler,0,"@JetBlue Ok great thanks! I had a great flight, FYI. I'm excited to fly again. I just was frustrated I was not able to check in.",2015-02-17 09:14:31 -0800,45.1587124868863,-108.117936195622 5.67733834964156E+017,negative,1,Customer Service Issue,1,Delta,Darshan7Patel,0,@JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact.,2015-02-17 09:14:28 -0800,32.0568176891886,-99.6761571207719 5.67733251620356E+017,negative,1,Late Flight,1,Delta,alsonmusical,0,@JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect,2015-02-17 09:12:09 -0800,37.2344597927766,-102.646152158441 5.6773281177208E+017,positive,0.701,,0,Delta,leighericam,0,@JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline 😞,2015-02-17 09:10:24 -0800,35.0712144103069,-98.9417693655334 5.67731944151323E+017,positive,0.644,,,Delta,NMSpedaliere,0,"@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. ⭐️⭐️⭐️⭐️⭐️",2015-02-17 09:06:58 -0800,32.6708542382335,-101.090704549823 5.67731794498175E+017,neutral,0.633,,0,Delta,heykaitlinmary,0,@JetBlue Hopefully next time! Can I send you my future itineraries so the next one can be planned when I'm there? 😂😂,2015-02-17 09:06:22 -0800,33.587922210082,-99.4347520281294 5.67730696656273E+017,positive,0.6538,,,Delta,ClassyMalick,0,@JetBlue @EllaHenderson omg! Wish I had a flight today! Haha there's always next time! Have fun at #LFT5,2015-02-17 09:02:00 -0800,38.8671285144476,-101.212793583405 5.67729368110096E+017,negative,1,Customer Service Issue,1,Delta,MakebaMakeba,0,@JetBlue my request has nothing to do with rescheduling. But customer service has such a bad attitude today. #badservice,2015-02-17 08:56:43 -0800,49.1506934208841,-107.623407817137 5.6772880086401E+017,negative,1,Customer Service Issue,1,Delta,MakebaMakeba,0,@JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether,2015-02-17 08:54:28 -0800,35.1222472431318,-97.0254539837447 5.67728357555438E+017,neutral,0.6895,,0,Delta,kbosspotter,0,"@JetBlue no, I am fine to fly! Haha, they come at random, with the hemophilia, but what if i need extra assistance",2015-02-17 08:52:42 -0800,41.5324754839847,-103.167717073076 5.67727883993358E+017,negative,1,Customer Service Issue,1,Delta,MakebaMakeba,0,@JetBlue oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people,2015-02-17 08:50:50 -0800,46.2027767303769,-100.89319038335 5.67727701620822E+017,neutral,0.66,,,Delta,BritishAirNews,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/w8MTmSP2RY,2015-02-17 08:50:06 -0800,41.3864898771514,-101.032528092657 5.67727526777074E+017,positive,1,,,Delta,gigirey1,0,@JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed?,2015-02-17 08:49:24 -0800,31.2492500576875,-103.977549550212 5.67727490567639E+017,neutral,1,,,Delta,kbosspotter,0,"@JetBlue I have a internal bleed in my foot, and I am flying next Tuesday, what should I. Do :( these. Leeds come randomly. I",2015-02-17 08:49:16 -0800,40.2673260593203,-114.08569160422 5.67727329783583E+017,positive,1,,,Delta,JessonaJourney,0,@JetBlue Thank you!,2015-02-17 08:48:37 -0800,43.5134251172273,-98.5127533350361 5.67726912186118E+017,neutral,0.67,,0,Delta,heyheyman,0,@JetBlue Can't view seat selection/change seat for flight tomorrow. Can you look into this?,2015-02-17 08:46:58 -0800,34.0099163381672,-102.489780120735 5.67725676958998E+017,neutral,1,,,Delta,gigirey1,0,@JetBlue what's the link for #FlyFi,2015-02-17 08:42:03 -0800,44.9829410436826,-104.158625237378 5.67724950556258E+017,negative,1,Customer Service Issue,0.6809,Delta,JessonaJourney,0,@JetBlue Is today's JetBlue Flight 918 (NYC->BOS) delayed? My app says on time and the website says it's not...,2015-02-17 08:39:10 -0800,40.665443292061,-109.168385495344 5.67724178317402E+017,positive,0.6429,,,Delta,JetBlueNews,0,@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx,2015-02-17 08:36:06 -0800,27.8385971048418,-101.059706366229 5.67719957686137E+017,negative,0.7201,Customer Service Issue,0.7201,Delta,Darshan7Patel,0,@JetBlue please provide me your direct email for me to explain.,2015-02-17 08:19:20 -0800,42.0245619176701,-109.210586171483 5.67718292530688E+017,neutral,1,,,Delta,Karimilrodz,0,@JetBlue I hear that the new thing in your planes are the Fly-Fi. How I can check if the flight that Im going to take have it?,2015-02-17 08:12:43 -0800,45.3341871008943,-98.4653164396553 5.67716378681934E+017,neutral,1,,,Delta,JetBlueNews,0,"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/9vKj9S7jrM",2015-02-17 08:05:06 -0800,37.6327526150179,-99.2377106402725 5.67696188602712E+017,negative,1,Late Flight,1,Delta,elowthers,0,@JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation.,2015-02-17 06:44:53 -0800,39.0739968483729,-110.534145381344 5.6769531086073E+017,negative,1,Late Flight,1,Delta,EBlaikie,0,@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer,2015-02-17 06:41:24 -0800,37.2049861874979,-97.4274778145552 5.67690417265975E+017,neutral,0.6739,,,Delta,JulianBOGJB,0,@JetBlue really caring??,2015-02-17 06:21:57 -0800,36.979314249372,-105.683753820167 5.67680108002292E+017,positive,0.6645,,0,Delta,TravellerLukose,0,@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.,2015-02-17 05:40:59 -0800,39.8343591383116,-106.476041010347 5.67671602280923E+017,positive,1,,,Delta,twinkletaters,0,@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :),2015-02-17 05:07:11 -0800,38.1478136675947,-97.602718029728 5.67667301067915E+017,neutral,1,,,Delta,BritishAirNews,0,"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/l2n0egHdgn",2015-02-17 04:50:05 -0800,36.6582905802231,-104.33569629587 5.67590027375702E+017,negative,1,Can't Tell,0.6503,Delta,nesi_1992,0,@JetBlue is REALLY getting on my nerves !! 😡😡 #nothappy,2015-02-16 23:43:02 -0800,34.8387916333295,-96.8670686152801 5.67588278875214E+017,neutral,1,,,Delta,JetBlueNews,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Greenfield Daily Reporter http://t.co/LM3opxkxch,2015-02-16 23:36:05 -0800,33.3558353193862,-96.1794898131457 5.70310600460526E+017,negative,0.6292,Flight Booking Problems,0.3146,US Airways,jhazelnut,0,@USAirways is there a better time to call? My flight is on Friday and I need to change it. Worried I may be on hold until then.,2015-02-24 11:53:37 -0800,45.7415965839368,-107.481905768675 5.70310144459973E+017,negative,1,Customer Service Issue,1,US Airways,GAKotsch,0,@USAirways and when will one of these agents be available to speak?,2015-02-24 11:51:48 -0800,45.2303772512806,-102.139669388292 5.70309340952994E+017,neutral,1,,,US Airways,DebbiMcGinnis,0,@USAirways is a DM possible if you aren't following me?,2015-02-24 11:48:37 -0800,28.706883231545,-100.039351952126 5.70309000279024E+017,neutral,1,,,US Airways,AshleyKAtherton,0,@USAirways Fortunately you have staff like Lynn S. and DeeDee who actually understand customer service and simply being NICE.,2015-02-24 11:47:16 -0800,42.2255277754891,-102.829893208758 5.70308799950692E+017,negative,1,Customer Service Issue,0.6452,US Airways,retardedlarry,0,@USAirways just hung up on me again. Another waste of an hour of my time. How am I supposed to book a one way award flight? #badwebsite,2015-02-24 11:46:28 -0800,35.8416209087413,-111.132327811351 5.70308156699611E+017,neutral,1,,,US Airways,AshleyKAtherton,0,@USAirways never received such horrible service or treated so poorly as Richard P. today. No excuse for attitude & ripping up our tickets!,2015-02-24 11:43:55 -0800,43.0100669993939,-100.751322848872 5.70307605631013E+017,negative,1,Customer Service Issue,1,US Airways,Matt_Bernanke,0,@USAirways you're killing me from the inside,2015-02-24 11:41:43 -0800,34.4906253310389,-100.772990048392 5.70307109218341E+017,negative,0.702,Flight Attendant Complaints,0.702,US Airways,jeremyleewhite,0,@USAirways is not the new @AmericanAir is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents.,2015-02-24 11:39:45 -0800,34.4238133531218,-100.270052176801 5.70307011981783E+017,positive,1,,,US Airways,noelzucchero,0,@USAirways we were moved to a delta direct. Thank you for the accommodations!,2015-02-24 11:39:22 -0800,42.6653294126135,-109.318578211203 5.70306867135697E+017,neutral,1,,,US Airways,AshleyKAtherton,0,"@USAirways agree! Richard P. Literally ripped up our tixs in our faces and made rude, inappropriate comments to us and our family. Awful!",2015-02-24 11:38:47 -0800,33.3224958067683,-103.765894331271 5.70306715880706E+017,negative,1,Bad Flight,0.6505,US Airways,Anthony_Scerri,0,@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail,2015-02-24 11:38:11 -0800,46.4505028637971,-99.7392618546179 5.70304779412509E+017,negative,1,Customer Service Issue,0.7072,US Airways,TheOnlyJasonS,1,@USAirways always fun to get screwed out of an earlier flight (that isn't full) #crummyservice #whydidntiflysouthwest #goodluckamericanair,2015-02-24 11:30:29 -0800,48.09454059745,-95.2508860948538 5.7030474027964E+017,neutral,0.6665,,0,US Airways,eec_x3,0,@USAirways shout out to Cathy at the Vegas airport check-in for hooking us up!,2015-02-24 11:30:20 -0800,39.5219552681379,-94.7249941427004 5.70304445336179E+017,negative,1,Customer Service Issue,0.66,US Airways,justdetric,0,@USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded.,2015-02-24 11:29:10 -0800,44.4059500352484,-94.0041359776165 5.70304440017789E+017,negative,1,Customer Service Issue,1,US Airways,djndc4l,0,@USAirways I finally got through on the phone after a 2 hour wait time.,2015-02-24 11:29:08 -0800,43.8435439396813,-107.403116123478 5.70304244001194E+017,negative,1,longlines,0.3663,US Airways,Anthony_Scerri,0,@USAirways Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund,2015-02-24 11:28:22 -0800,40.2452349303951,-97.1679675050579 5.70304059384713E+017,neutral,1,,,US Airways,kschus1,0,@USAirways will you be issuing a travel advisory for CLT for Thursday? A significant snow storm is in the way Wednesday night.,2015-02-24 11:27:38 -0800,33.3668024607413,-100.167984622147 5.7030372030881E+017,negative,1,Customer Service Issue,1,US Airways,jhazelnut,0,@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.,2015-02-24 11:26:17 -0800,36.3923333533998,-92.2412725821204 5.7030271708579E+017,negative,1,Customer Service Issue,0.6519,US Airways,TheOnlyJasonS,1,@USAirways thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer,2015-02-24 11:22:18 -0800,42.1748757915875,-96.6532439681008 5.70302023968694E+017,positive,0.6652,,,US Airways,RickAdamek,0,@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy,2015-02-24 11:19:32 -0800,39.4128284621752,-100.626329273963 5.7030032591727E+017,negative,1,Customer Service Issue,0.698,US Airways,GAKotsch,0,@USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised.,2015-02-24 11:12:48 -0800,39.0906723521151,-97.946957968857 5.70298036938773E+017,negative,1,Customer Service Issue,0.6915,US Airways,hsgoldstein,0,@USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow.,2015-02-24 11:03:42 -0800,51.8412552206604,-106.264195519301 5.70297185704813E+017,neutral,1,,,US Airways,EricGuster,0,@USAirways I need help about a ticket. DM me,2015-02-24 11:00:19 -0800,36.4269890688631,-103.015754971747 5.70296537433186E+017,negative,0.66,Flight Attendant Complaints,0.66,US Airways,AshleyKAtherton,0,@USAirways DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason.,2015-02-24 10:57:44 -0800,36.3227809174791,-96.7440679411284 5.70296516314845E+017,negative,1,Cancelled Flight,0.3542,US Airways,airham_gouda,0,@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet 😊,2015-02-24 10:57:39 -0800,38.9163714490987,-98.9774753634275 5.70296273611448E+017,negative,0.6522,Late Flight,0.3478,US Airways,ashleycolburn,0,@USAirways I have two tight connections in #Charlotte and #Frankfurt,2015-02-24 10:56:41 -0800,49.6993945137338,-107.732521404583 5.70296212336865E+017,negative,0.6863,Late Flight,0.3585,US Airways,UyonJ,0,"@USAirways Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now Late Flightr!",2015-02-24 10:56:27 -0800,41.24594962996,-106.885676677678 5.70295658185409E+017,positive,0.6778,,,US Airways,KenzieC_,0,@USAirways thank you! I will be calling you! #CheapOairChat,2015-02-24 10:54:15 -0800,41.0394373566967,-102.454826827335 5.70295637708816E+017,negative,1,Customer Service Issue,0.6654,US Airways,CLChicosky,0,"@USAirways ur ""response"" was: my ""inconvenience was of no matter."" U wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair",2015-02-24 10:54:10 -0800,37.5735601511325,-99.4329447385321 5.70295405818335E+017,neutral,0.6329,,0,US Airways,oscarmichv,0,"@USAirways I forgot my password and I don't know if my username is correct, and i want to use my miles, what i have to do??",2015-02-24 10:53:14 -0800,48.724577596097,-97.1785340251154 5.70295290063925E+017,neutral,0.669,,0,US Airways,renvas,0,"@USAirways question, friend flight got Cancelled Flightled. How can he book be flight? Leaving CHS to Philly to Germany",2015-02-24 10:52:47 -0800,38.3667491220579,-93.7257742134884 5.70295202616889E+017,neutral,0.6843,,0,US Airways,djndc4l,0,@USAirways Yes. Confirmation number and all.,2015-02-24 10:52:26 -0800,33.9631658023975,-101.804395550009 5.70294237348143E+017,neutral,1,,,US Airways,idk_but_youtube,0,@USAirways did you know that suicide is the second leading cause of death among teens 10-24,2015-02-24 10:48:36 -0800,40.1685710777372,-97.2734738422173 5.70293289045365E+017,positive,1,,,US Airways,ToxicLayge,0,"@USAirways getting sorted, thanks",2015-02-24 10:44:50 -0800,43.3281167073981,-101.77587156734 5.70292371340063E+017,negative,0.6841,Can't Tell,0.6841,US Airways,ajbibbs,0,@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can.,2015-02-24 10:41:11 -0800,34.018806947501,-108.234706106395 5.70291091204919E+017,neutral,0.6593,,0,US Airways,pinkgolftees,0,@USAirways that is certainly not the impression she's under.,2015-02-24 10:36:06 -0800,31.0189672154981,-104.081949278223 5.70290730796778E+017,negative,0.6721,Late Flight,0.6721,US Airways,AshleyKAtherton,0,@USAirways standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days.,2015-02-24 10:34:40 -0800,28.5024951432482,-105.786378912212 5.70290421336814E+017,positive,1,,,US Airways,KenzieC_,0,@USAirways thank you!!,2015-02-24 10:33:26 -0800,37.4234954131938,-96.5070908328746 5.70289532953874E+017,neutral,0.6906,,0,US Airways,CapuanoESPN,0,"@USAirways If I know I left something on my last flight (as I literally had to run to make my connection), how can I retrieve it please?",2015-02-24 10:29:54 -0800,44.5165037347247,-102.729930347825 5.70289473898082E+017,negative,0.6765,Can't Tell,0.3634,US Airways,djndc4l,0,@USAirways Why can't I check in online for a flight tomorrow am?,2015-02-24 10:29:40 -0800,39.820929318912,-99.5699134380063 5.70288981847503E+017,negative,1,longlines,0.3542,US Airways,UyonJ,0,@USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS!,2015-02-24 10:27:43 -0800,44.9253711673944,-104.671751031016 5.70288667790594E+017,negative,0.7033,Customer Service Issue,0.7033,US Airways,themainevent001,0,"@USAirways after being assured by the pleasant woman at gate B11 in Albany, NY that life's not perfect, I'd heard enough.",2015-02-24 10:26:28 -0800,37.1606920986027,-101.110662847688 5.70288445156942E+017,neutral,0.661,,0,US Airways,alybullock,0,@USAirways How do I get a receipt for a change fee when I originally booked with miles?,2015-02-24 10:25:35 -0800,49.4030009096704,-91.3972411853841 5.70288039454487E+017,negative,0.6512,Flight Booking Problems,0.3256,US Airways,CLChicosky,0,"@USAirways: u didn't bother following up, we booked with @Delta. @Delta understands cust srv: provided lunch 4 delays & upgraded seats!",2015-02-24 10:23:58 -0800,39.7905268521881,-103.823133468843 5.70287589216752E+017,neutral,1,,,US Airways,AshleyKAtherton,0,@USAirways we even offered to fly in to another airport and they said they couldn't do that. No explanation why they can't.,2015-02-24 10:22:11 -0800,31.8207427540768,-105.835699786369 5.70287318264906E+017,neutral,0.6762,,,US Airways,gleenc,0,@USAirways any travel advisory coming for the Carolinas? Bad weather!,2015-02-24 10:21:06 -0800,43.5296752076492,-104.812258611198 5.70286925556425E+017,negative,1,Customer Service Issue,0.6635,US Airways,EEB4,0,@USAirways There is an error w/ my preferred status & I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info?,2015-02-24 10:19:33 -0800,45.1621391842453,-105.703952286475 5.70286345454801E+017,negative,1,Late Flight,0.6495,US Airways,MauererPower,2,@USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround,2015-02-24 10:17:14 -0800,42.3907950797501,-106.320627613673 5.70286290203071E+017,negative,1,Customer Service Issue,0.6942,US Airways,AshleyKAtherton,0,@USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that,2015-02-24 10:17:01 -0800,39.9339140231832,-99.7008290754252 5.70286035118072E+017,negative,1,Customer Service Issue,0.6826,US Airways,djndc4l,0,@USAirways @AshleyKAtherton Over an hour on hold so far,2015-02-24 10:16:00 -0800,38.1972090236906,-101.577171668664 5.70285320085881E+017,negative,1,Late Flight,1,US Airways,HPUgradMM,0,"@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy",2015-02-24 10:13:10 -0800,38.4907454969255,-98.6855323533262 5.70285070184899E+017,negative,1,Customer Service Issue,1,US Airways,JustinEhlert,0,@USAirways I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http://t.co/cHGy5yrVka,2015-02-24 10:12:10 -0800,33.122258191543,-102.77251032353 5.70284855163884E+017,negative,0.6563,Customer Service Issue,0.6563,US Airways,djndc4l,0,@USAirways 59 minutes now. Nice customer service you got going on.,2015-02-24 10:11:19 -0800,43.6316845528998,-99.2091831140113 5.70281232287732E+017,negative,1,Customer Service Issue,1,US Airways,djndc4l,0,@USAirways 44 minutes on hold so far. And still haven't spoke to a human. Never using you again.,2015-02-24 09:56:55 -0800,41.0313813319914,-102.933126816936 5.70280852791423E+017,neutral,0.6421,,0,US Airways,mdendas,0,@USAirways where is your email address? Its not on this page: http://t.co/5cwH1yfOow,2015-02-24 09:55:25 -0800,43.3373888165187,-98.9316334107215 5.70280737951375E+017,negative,1,Can't Tell,1,US Airways,themainevent001,0,@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again.,2015-02-24 09:54:57 -0800,43.8372112065441,-107.185891906903 5.70280653389996E+017,negative,1,longlines,0.6616,US Airways,mcrowe6655,0,@USAirways how can a person go from number one on a standby list to number twelve in three hours? Should I be super platinum diamond status,2015-02-24 09:54:37 -0800,36.8407720098673,-104.950446485319 5.70280436796166E+017,negative,0.664,Flight Booking Problems,0.336,US Airways,themainevent001,0,"@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you.",2015-02-24 09:53:46 -0800,38.1851846265213,-100.699603296174 5.70279106090275E+017,positive,1,,,US Airways,mlmoore2,0,@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam,2015-02-24 09:48:28 -0800,37.2235206960059,-93.2432135778568 5.70279050276704E+017,neutral,0.6354,,,US Airways,sundialtours,0,"@USAirways ""Airport snow removal method #22..."" Keep up the good work folks, this is where Cessna's become 747's! http://t.co/0JJT4X3YxG",2015-02-24 09:48:15 -0800,48.421855337262,-99.8916904055027 5.70278902959989E+017,neutral,1,,,US Airways,AshleyKAtherton,0,@USAirways and now you can't even accommodate us by letting us fly in to another airport?! Horrible service for your fault!!!,2015-02-24 09:47:40 -0800,53.6849274120309,-91.081889303704 5.70278432417972E+017,negative,0.6523,Cancelled Flight,0.6523,US Airways,RyanDrinks42,2,.@USAirways It was this saturday during all the snow in the DC area. Excited the flight was not Cancelled Flightled but sad he went missing.,2015-02-24 09:45:48 -0800,37.3487117974522,-105.148066786899 5.70278202897277E+017,negative,0.6616,Customer Service Issue,0.343,US Airways,wyattmel,0,"@USAirways @AmericanAir I love you guys & I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher.",2015-02-24 09:44:53 -0800,39.4165609479442,-106.309602318781 5.70277612389413E+017,negative,0.6448,Flight Attendant Complaints,0.6448,US Airways,pinkgolftees,0,"@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail",2015-02-24 09:42:32 -0800,36.9584819227511,-97.9923529383146 5.70276878788862E+017,negative,1,Lost Luggage,0.6875,US Airways,RogerWaterer,0,@USAirways Need to talk to a person about my bag. Waiting on hold for two hours. Bag s!b delivered last night. Online says not found.,2015-02-24 09:39:37 -0800,40.7464279074962,-98.2818094043683 5.70276806512779E+017,neutral,1,,,US Airways,dagzapatero,0,@USAirways 2 calls & wasted 3 hrs on hold to change my coming divided awards weather reLate Flightd flight. Y'all disconnected me 2x. Please help.,2015-02-24 09:39:20 -0800,48.6314964628391,-107.656364224976 5.70276681551733E+017,negative,1,Lost Luggage,1,US Airways,_Leycar,0,@USAirways I don't want your sympathy I want someone to make an effort to find my bag,2015-02-24 09:38:50 -0800,35.2625832472044,-100.472303585282 5.70276439829774E+017,negative,1,Customer Service Issue,0.6854,US Airways,pinkgolftees,0,"@USAirways She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have ""planned better.""",2015-02-24 09:37:53 -0800,47.3139686605712,-102.520368843359 5.70275106724782E+017,negative,0.6656,Lost Luggage,0.6656,US Airways,tuneday,0,@USAirways - 800# referred me back to baggage services but I left the airport. I was on seat 17A,2015-02-24 09:32:35 -0800,38.725494090097,-107.248703066795 5.70274750821487E+017,positive,1,,,US Airways,DCEssig,0,@USAirways thank you very much.,2015-02-24 09:31:10 -0800,29.2209776119093,-97.2853886739875 5.70274417546113E+017,neutral,0.7002,,0,US Airways,tuneday,0,"@USAirways I left my personal stuff on US4551 from PHL-BOS about an hour ago. Went baggage, was told plane left to call 800#",2015-02-24 09:29:50 -0800,47.9434718810438,-99.8866845372775 5.70274302118859E+017,negative,1,Can't Tell,0.6614,US Airways,ajbibbs,0,@USAirways - First impressions are hard to reverse. A horrible first experience with you. Will never fly with you again!!!,2015-02-24 09:29:23 -0800,41.9010081231883,-96.1912875802624 5.7027405772952E+017,neutral,1,,,US Airways,themainevent001,0,@USAirways is there a phone number or email address to customer service?,2015-02-24 09:28:25 -0800,42.226060895988,-99.3822681722975 5.70273880486629E+017,negative,1,Cancelled Flight,0.3545,US Airways,themainevent001,0,"@USAirways not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency, I'd Cancelled Flight.",2015-02-24 09:27:42 -0800,35.1937443433737,-91.4517009458248 5.70273188485198E+017,negative,0.6674,Late Flight,0.6674,US Airways,SteveBass2,0,"@USAirways ...2 hours on the plane, they at least got us on a direct flight a couple hours Late Flightr on United",2015-02-24 09:24:57 -0800,35.9769111165253,-102.619727700332 5.70272465299083E+017,negative,1,Lost Luggage,1,US Airways,DannyLawray,0,@USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!!,2015-02-24 09:22:05 -0800,46.2750432537727,-101.65366703491 5.70272309434565E+017,negative,0.6875,Lost Luggage,0.3542,US Airways,RyanDrinks42,2,.@USAirways I did but the more eyes I have looking for Pandu the better chance I have of bringing him home.,2015-02-24 09:21:28 -0800,38.8113639031518,-97.5892266949915 5.70272154635375E+017,negative,1,Lost Luggage,1,US Airways,_Leycar,0,@USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped,2015-02-24 09:20:51 -0800,42.617169208819,-101.939487642445 5.70271713512047E+017,positive,0.6549,,,US Airways,JenRomanoff,0,@USAirways thanks !!!,2015-02-24 09:19:06 -0800,50.3174797861541,-101.599622877295 5.70271209822294E+017,neutral,1,,,US Airways,JenRomanoff,0,@USAirways so I can make a reservation,2015-02-24 09:17:06 -0800,37.3515715351251,-108.29748469001 5.70271160363057E+017,neutral,0.6749,,0,US Airways,JenRomanoff,0,@USAirways I didn't make a reservation yet. It's about changing name on my dividend miles account,2015-02-24 09:16:54 -0800,49.371859576462,-105.794342398579 5.70270772746461E+017,negative,1,Customer Service Issue,1,US Airways,suzkschir6,0,"@USAirways 167 minutes? ""Im not trained in that"". Cmon. Can't you do better than that?",2015-02-24 09:15:21 -0800,38.4229820958485,-104.06432956269 5.70270630660219E+017,neutral,1,,,US Airways,DCEssig,0,"@USAirways if I qualify for free 1st checked bag, is that applied at checkin? Same for using companion tickets?",2015-02-24 09:14:48 -0800,43.1064243963046,-104.449106495502 5.70269976042574E+017,negative,1,Customer Service Issue,0.6444,US Airways,JenRomanoff,0,@USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on,2015-02-24 09:12:12 -0800,40.0869363840189,-99.564343278082 5.70269272502608E+017,negative,0.6737,Flight Booking Problems,0.3684,US Airways,haascc6,0,@USAirways trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks,2015-02-24 09:09:24 -0800,48.8899449098062,-110.008639039839 5.70267781859557E+017,negative,1,Customer Service Issue,1,US Airways,JenRomanoff,0,@USAirways but I've been trying to call them since yesterday and I keep getting hung up on? Can you get me through to them??,2015-02-24 09:03:28 -0800,41.4220010854214,-93.7751499281184 5.70266871586554E+017,neutral,1,,,US Airways,msergovich5,0,@USAirways what's the charge for oversize? Not overweight,2015-02-24 08:59:51 -0800,31.5201471367935,-98.2236040270593 5.7026578018671E+017,neutral,1,,,US Airways,JenRomanoff,0,"@USAirways to my legal last name. So it's not technically a name change, I just used the wrong name",2015-02-24 08:55:31 -0800,39.7144169983582,-97.8345741105568 5.70265699215675E+017,negative,0.3913,Flight Booking Problems,0.3913,US Airways,JenRomanoff,0,@USAirways an award travel ticket but cannot since it is under a different last name. I simply need to change it,2015-02-24 08:55:12 -0800,37.8919868431984,-109.765882183719 5.7026560912203E+017,neutral,0.6737,,0,US Airways,JenRomanoff,0,@USAirways Hi! On my dividend miles account I accidentally listed my newly married name as opposed to my legal name. I am trying to book,2015-02-24 08:54:50 -0800,43.0616047678194,-99.107797227708 5.70264306350228E+017,negative,0.636,Customer Service Issue,0.3299,US Airways,xafbcn,0,@usairways Ok thank you…I call from Spain to US for seating assistance!,2015-02-24 08:49:40 -0800,41.4640258437246,-103.110598501392 5.70262977947013E+017,neutral,1,,,US Airways,itsandrewhorn,0,@USAirways can I check bags through to my final destination even though I bought separate tickets from IAD to PHL and PHL to Israel?,2015-02-24 08:44:23 -0800,39.8930533492395,-100.325008725329 5.70262676481421E+017,negative,1,Bad Flight,0.7085,US Airways,DougAsano,0,@USAirways 2day: no coffee & 1 working toilet. Then I read domestic airlines whining re: foreign competition. Coincidence? No #openskies,2015-02-24 08:43:11 -0800,35.590201544199,-99.5625834290819 5.70259388872696E+017,neutral,1,,,US Airways,msergovich5,0,@USAirways how much is it to check golf clubs on a flight. They might be oversized,2015-02-24 08:30:07 -0800,33.6640554716848,-102.41788357073 5.70259268844315E+017,neutral,1,,,US Airways,DaveKrupinski,0,@USAirways If I’m unable to use my departing flight can I still use the returning flight?,2015-02-24 08:29:39 -0800,47.2064946770226,-101.211235494844 5.70258946860171E+017,neutral,1,,,US Airways,GMLane,0,@usairways Is it possible to Cancelled Flight my reservation online?,2015-02-24 08:28:22 -0800,39.3348055265336,-93.989237634347 5.70258435448689E+017,negative,1,Cancelled Flight,0.3474,US Airways,GMLane,0,"@USAirways I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact, but you should anticipate.",2015-02-24 08:26:20 -0800,40.0288895898709,-96.1355308047816 5.70258209534923E+017,negative,1,Customer Service Issue,0.6665,US Airways,SoClutchAllie,0,"@USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP",2015-02-24 08:25:26 -0800,40.8347667338748,-103.387977421817 5.70257918798516E+017,neutral,1,,,US Airways,oliviahaymond,0,"@USAirways Thank you, although we're using our miles from our card and Flight Booking Problems companion tickets which can only be booked over the phone.",2015-02-24 08:24:17 -0800,33.4160059826632,-95.5962641099771 5.70257107737571E+017,positive,0.6667,,,US Airways,mikebrandes,0,@USAirways I made it- thx.,2015-02-24 08:21:04 -0800,28.6807930689863,-109.228025329973 5.70256300556165E+017,negative,1,Customer Service Issue,1,US Airways,CoryDauphin,0,@USAirways still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta?,2015-02-24 08:17:51 -0800,40.7000227570897,-99.8932299365539 5.70255224155349E+017,neutral,1,,,US Airways,oliviahaymond,0,"@USAirways Is there a phone line to call into that isn't being affected by ""bad weather""? Trying to book a vacation, here... 👀",2015-02-24 08:13:34 -0800,39.0513731199667,-95.3321666883358 5.70253865066603E+017,negative,1,Customer Service Issue,1,US Airways,msergovich5,0,@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me,2015-02-24 08:08:10 -0800,45.7625680885107,-98.5902997001882 5.70252052099678E+017,negative,1,Customer Service Issue,1,US Airways,yorkshire2002,1,@USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing.,2015-02-24 08:00:58 -0800,53.1242507153703,-105.559775054177 5.70251909447193E+017,negative,1,Lost Luggage,1,US Airways,yorkshire2002,1,@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002,2015-02-24 08:00:24 -0800,40.9857979441798,-103.495497228773 5.70250989305004E+017,negative,1,Late Flight,1,US Airways,mikebrandes,0,@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt,2015-02-24 07:56:45 -0800,40.9123873439978,-100.209372175541 5.7025044303464E+017,positive,0.7039,,0,US Airways,yorkshire2002,0,@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing,2015-02-24 07:54:35 -0800,48.4500326359166,-102.914742998992 5.70249204767056E+017,negative,1,Lost Luggage,1,US Airways,DannyLawray,0,@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery! Shame on me this time!,2015-02-24 07:49:39 -0800,36.5775999891,-96.217459523239 5.7024895457262E+017,negative,1,Lost Luggage,1,US Airways,DannyLawray,0,@USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive,2015-02-24 07:48:40 -0800,44.5223642918039,-104.726133611837 5.70248242853773E+017,positive,1,,,US Airways,OneT_Mat,0,@USAirways haha no worries you guys are the best! +1 for spelling my name correctly,2015-02-24 07:45:50 -0800,36.7933569022764,-104.297081058537 5.70247763704869E+017,negative,1,Customer Service Issue,1,US Airways,JenRomanoff,0,@USAirways like they will call me? I'v been trying since yesterday and no one is answering...,2015-02-24 07:43:56 -0800,32.4483249675896,-103.878504548344 5.70245576815546E+017,negative,1,Customer Service Issue,0.6897,US Airways,bergie72,0,"@USAirways your CSR in PHL suck. Flt 3883 gets cx'd, i get rebooked to the next day? On standby for 4011. Not hopeful.",2015-02-24 07:35:14 -0800,35.0529871463731,-96.7538959634637 5.70243874062504E+017,negative,1,Customer Service Issue,1,US Airways,JenRomanoff,0,@USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice,2015-02-24 07:28:28 -0800,48.9323051320981,-102.739046826642 5.70242474750423E+017,negative,1,Customer Service Issue,1,US Airways,JenRomanoff,0,@USAirways I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone!,2015-02-24 07:22:55 -0800,43.4245208700345,-92.6155287697263 5.70242452092813E+017,negative,1,Cancelled Flight,1,US Airways,OneT_Mat,0,@USAirways hey!! Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS,2015-02-24 07:22:49 -0800,37.7487360027732,-103.523537523152 5.70242191685235E+017,negative,0.6316,Can't Tell,0.3263,US Airways,_Justin22_,0,@USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection.,2015-02-24 07:21:47 -0800,37.8422294591492,-98.3696416073646 5.7024159075892E+017,negative,1,Cancelled Flight,1,US Airways,yorkshire2002,0,"@USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your ""go to"" maneuver?",2015-02-24 07:19:24 -0800,36.9407472240347,-101.683072650233 5.70240576144212E+017,positive,0.3782,,0,US Airways,david_drhealey,0,@USAirways see you on board tomorrow,2015-02-24 07:15:22 -0800,37.6451890526897,-109.89845703967 5.70239546673238E+017,negative,1,Customer Service Issue,0.6527,US Airways,_Justin22_,0,"@USAirways Been on hold for 40 minutes, calling because my flight is delayed. This type of service in not acceptable.",2015-02-24 07:11:17 -0800,42.3979394205635,-100.759066661862 5.70237453229019E+017,negative,1,Customer Service Issue,1,US Airways,DocUX,0,@USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full,2015-02-24 07:02:58 -0800,39.1198007144082,-99.4093291701076 5.70236495367316E+017,negative,0.6842,Customer Service Issue,0.3474,US Airways,dgjessee,0,@USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50.,2015-02-24 06:59:09 -0800,38.914078666295,-93.8541552760682 5.70236313393373E+017,negative,1,Customer Service Issue,0.6378,US Airways,david_drhealey,0,@USAirways i understand that but i should still be able to view my reservation online....,2015-02-24 06:58:26 -0800,29.4982121231117,-108.74213281722 5.70235676916118E+017,negative,0.669,Late Flight,0.3365,US Airways,Dukestuaff,0,@USAirways another fiasco at National. Forever from jet to gate on 8:05am flight from RDU,2015-02-24 06:55:54 -0800,38.2642222647032,-94.9349556632034 5.70235609933078E+017,negative,1,Customer Service Issue,1,US Airways,oliviahaymond,0,"@USAirways - Good to know that your phone customer service is still impaired due to ""bad weather"" that was over a week ago #jetblueanyone?",2015-02-24 06:55:38 -0800,40.2103035195144,-104.628980880539 5.70232671353377E+017,negative,1,Flight Booking Problems,0.6697,US Airways,TheVoiceofBrian,1,"@USAirways OK we are on DAY 11 trying to book a flight for 4. Ur system STILL says ""due to weather….call back Late Flightr"" #outofbusiness ?",2015-02-24 06:43:57 -0800,35.6726484008196,-95.7135367776377 5.70231786824995E+017,negative,1,Can't Tell,1,US Airways,yorkshire2002,0,@USAirways Thanks again for ruiningmy vacation. You all are the best for this. Could not have done it without you.,2015-02-24 06:40:27 -0800,36.1098507859259,-110.865857781493 5.70231607757382E+017,negative,1,Late Flight,1,US Airways,MadeleineDay,0,@USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!,2015-02-24 06:39:44 -0800,45.0862258450155,-88.1527398791778 5.7023052703223E+017,negative,1,Can't Tell,0.6661,US Airways,HRKatWrangler,0,@USAirways Your policy needs a serious revision for babies. Fortunately I have choices and choose @Southwest from here on out.,2015-02-24 06:35:26 -0800,37.0172882401107,-103.490519640393 5.70229647713149E+017,negative,1,Customer Service Issue,1,US Airways,lj_verde,0,@USAirways still ignoring my question. #USAirways consistently providing poor customer service.,2015-02-24 06:31:57 -0800,43.2030168840929,-89.2055922974877 5.70229176621511E+017,negative,1,Lost Luggage,0.663,US Airways,mcgarr_ok,0,@USAirways they have all of this at hotels. Still don't have my work folder or business casual clothes. #worst http://t.co/JIEYCat1Ek,2015-02-24 06:30:04 -0800,40.3628048082625,-94.6643301213101 5.7022636541023E+017,negative,1,Customer Service Issue,0.6391,US Airways,gregdarley,0,@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem,2015-02-24 06:18:54 -0800,38.8725164044111,-101.455816079491 5.7022610483909E+017,negative,1,Late Flight,0.3516,US Airways,MandiBPro,0,@USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???,2015-02-24 06:17:52 -0800,51.3717442545627,-99.8789622182372 5.70225817873228E+017,negative,1,Lost Luggage,1,US Airways,mcgarr_ok,0,@USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst,2015-02-24 06:16:43 -0800,38.3760148238242,-104.805852172806 5.7022474665216E+017,negative,1,Customer Service Issue,1,US Airways,NicoleCarmellaF,0,@USAirways been trying for weeks no use,2015-02-24 06:12:28 -0800,37.5670341324283,-98.1054144935921 5.7022394426085E+017,negative,1,Can't Tell,1,US Airways,mikeyyyyyyy_,0,@USAirways should give me free baggage for this mess,2015-02-24 06:09:17 -0800,43.9340806049549,-96.409804800899 5.70223851570909E+017,negative,0.6537,longlines,0.6537,US Airways,MandiBPro,0,"@USAirways Gate traffic #DCA, MY flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE.",2015-02-24 06:08:55 -0800,41.7937260406995,-109.800435816026 5.70223460632404E+017,negative,1,Bad Flight,0.3474,US Airways,PrettyMommy86,0,@USAirways I really feel like your company needs evaluate their policies & realize that transfers should be possible for tickets,2015-02-24 06:07:21 -0800,33.4465861786312,-104.835833236648 5.70222748615598E+017,neutral,1,,,US Airways,WhatSarahSayzz,0,@USAirways I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏,2015-02-24 06:04:32 -0800,45.5365377846445,-96.6255771845258 5.70222481618948E+017,negative,1,Customer Service Issue,0.6872,US Airways,lmeckPR,0,@USAirways seriously??? did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?,2015-02-24 06:03:28 -0800,34.6651769378223,-101.289365475373 5.70220968435716E+017,positive,0.6991,,,US Airways,LouiseMcElwee,0,"@USAirways Waiting on my flight right now, thanks!!",2015-02-24 05:57:27 -0800,30.8749270829389,-97.2155156902263 5.70219953741279E+017,neutral,1,,,US Airways,jmkagan,0,@USAirways How do I add my TSA Pre number to an existing reservation?,2015-02-24 05:53:25 -0800,50.422216324711,-91.8628844040245 5.70219138125324E+017,neutral,0.6326,,0,US Airways,NicoleCarmellaF,0,@USAirways can i please have someone call me 781 879 4505,2015-02-24 05:50:11 -0800,39.0444901232557,-93.9039799805845 5.70217639584395E+017,positive,0.6983,,0,US Airways,stevan_hicks,0,@USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks.,2015-02-24 05:44:14 -0800,39.5189676892624,-103.495056788769 5.70217450874147E+017,negative,1,Customer Service Issue,1,US Airways,TrevorHam01,0,@USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!,2015-02-24 05:43:29 -0800,32.8867143075713,-97.4872039667121 5.70215793511825E+017,neutral,1,,,US Airways,RockUrHumanity,0,@USAirways & @AmericanAir: 1 flight Cancelled Flightled yesterday and now a delay today has robbed my daughter of 2 days with her grandparents. Thanks,2015-02-24 05:36:53 -0800,39.0694782715284,-99.8426044370149 5.70215234088116E+017,negative,0.6452,Late Flight,0.6452,US Airways,stevan_hicks,0,@USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.,2015-02-24 05:34:40 -0800,37.9994150212485,-97.4256121767989 5.70214488739226E+017,negative,1,Lost Luggage,1,US Airways,kintheusa,0,@USAirways can you DM please in regards to update on lost bag please.,2015-02-24 05:31:42 -0800,42.4816959938028,-100.806009089854 5.7021394634856E+017,negative,1,Flight Attendant Complaints,0.6547,US Airways,cmtodd,0,@USAirways need to retrain US 3837 lead flight attendant and gate agent at arrival MKE 2/23. Horrible attitudes toward helping customers.,2015-02-24 05:29:33 -0800,40.375795469691,-97.3261804603063 5.70213783085433E+017,negative,1,Late Flight,1,US Airways,stevan_hicks,0,@USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever.,2015-02-24 05:28:54 -0800,39.4446468854537,-98.7056055487968 5.70212087223288E+017,positive,1,,,US Airways,bkusske,0,@USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!,2015-02-24 05:22:10 -0800,37.473204103089,-105.453500234914 5.70208640520622E+017,negative,0.7087,Customer Service Issue,0.7087,US Airways,peterbarth,0,@USAirways why aren't you updating flight status/delays?,2015-02-24 05:08:28 -0800,29.8165972872972,-110.629010478763 5.70208313163551E+017,negative,1,Customer Service Issue,0.3435,US Airways,peterbarth,0,@USAirways They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out,2015-02-24 05:07:10 -0800,43.2140814731878,-101.199405751152 5.70208172289475E+017,negative,1,Late Flight,0.3666,US Airways,peterbarth,0,"@USAirways nope, they just announced we're headed back to the gate.",2015-02-24 05:06:36 -0800,40.2356600734413,-93.3427345976762 5.70206113783796E+017,negative,1,Late Flight,1,US Airways,peterbarth,0,@USAirways pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu,2015-02-24 04:58:26 -0800,39.673618745472,-105.653320831718 5.70205604314255E+017,negative,1,Customer Service Issue,0.6552,US Airways,Danye33,0,@USAirways well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job & family this is crazy,2015-02-24 04:56:24 -0800,30.0189889865013,-103.288626835482 5.70205370649604E+017,negative,0.6771,Late Flight,0.3437,US Airways,peterbarth,0,@USAirways 5203 and we're just sitting 20 feet from an open gate,2015-02-24 04:55:28 -0800,46.3204192354,-97.5797295277385 5.70204219191505E+017,negative,1,Flight Booking Problems,0.3663,US Airways,Danye33,0,@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online,2015-02-24 04:50:54 -0800,47.2111571488143,-93.2064250351404 5.70203789963219E+017,negative,0.663,Can't Tell,0.663,US Airways,jbatchelor88,0,@USAirways what's wrong with the plane? Flt 581,2015-02-24 04:49:12 -0800,54.5515441800604,-98.6491573601509 5.70203037823836E+017,negative,1,Can't Tell,0.6617,US Airways,eatmyshorts2263,0,"@USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. 👍",2015-02-24 04:46:12 -0800,44.429096796178,-97.5075542163363 5.70199481943261E+017,negative,1,Lost Luggage,1,US Airways,bcruz1028,0,@USAirways @AmericanAir Day 3 & still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am,2015-02-24 04:32:04 -0800,33.8919131267979,-107.826512933585 5.70197883716301E+017,negative,1,Flight Attendant Complaints,0.6875,US Airways,suetrio,0,@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head,2015-02-24 04:25:43 -0800,43.2926118917756,-97.0083210477459 5.70197868813918E+017,negative,1,Flight Attendant Complaints,0.6706,US Airways,ucbearcatdad,0,"@USAirways asked her why needed to take yellow tag off. She said, ""because I told you to!"" Expect a personal apology from her- unacceptable!",2015-02-24 04:25:40 -0800,41.4747799285151,-96.7509315720311 5.70196428364112E+017,negative,1,Can't Tell,0.678,US Airways,ucbearcatdad,0,"@USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question",2015-02-24 04:19:56 -0800,40.0593476616064,-91.7793976355068 5.70195970610348E+017,negative,0.6421,Flight Booking Problems,0.6421,US Airways,hiphop_hokie,0,@USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me,2015-02-24 04:18:07 -0800,38.3972003615153,-93.8406332360881 5.70192366272971E+017,neutral,1,,,US Airways,meathead1974,0,@USAirways flight 1946 out of clt this morning. It's snowing here. Should i head out to the airport?,2015-02-24 04:03:48 -0800,36.8894413190651,-108.432105599023 5.70190931321758E+017,negative,1,Customer Service Issue,1,US Airways,mikejmarsh,0,@USAirways I've been on hold for 41min. Just trying to change my reservation.,2015-02-24 03:58:06 -0800,42.2990340459036,-97.3292903551714 5.70185347453329E+017,neutral,1,,,US Airways,ToxicLayge,0,@USAirways I am a UK citizen. Is there a UK number I could try?,2015-02-24 03:35:55 -0800,31.8200966445354,-101.693086734601 5.70184073139913E+017,negative,1,Late Flight,0.3491,US Airways,McClainTweets,0,@USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail,2015-02-24 03:30:51 -0800,46.0210284888554,-93.6572587036956 5.70181464773562E+017,negative,1,Customer Service Issue,0.6789,US Airways,ToxicLayge,0,@USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service,2015-02-24 03:20:29 -0800,37.918813298286,-98.1368367450617 5.70177698166923E+017,negative,0.6739,Can't Tell,0.3478,US Airways,MLasichak,0,@USAirways nope not yet...,2015-02-24 03:05:31 -0800,36.2147543366042,-109.027941088508 5.70157409458643E+017,negative,1,Lost Luggage,1,US Airways,yorkshire2002,0,@usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours.,2015-02-24 01:44:54 -0800,41.4655725485244,-99.3190347668721 5.7015721018307E+017,negative,1,Lost Luggage,1,US Airways,yorkshire2002,0,"@usairways My flight was Cancelled Flighted Saturday. Why was my luggage not at the airport? Today, I'm supposed to have it delivered. Pathetic",2015-02-24 01:44:06 -0800,46.1870032556901,-94.7206486109899 5.70156989541687E+017,negative,1,Can't Tell,1,US Airways,yorkshire2002,0,@usairways Thank you for allowing me to spend more money on vacation by buying things I already bought.,2015-02-24 01:43:13 -0800,41.0201002822095,-101.767688223605 5.70156777297351E+017,negative,0.7109,Can't Tell,0.7109,US Airways,yorkshire2002,0,@usairways Thanks so much for ruining my vacation. I really couldn't have done it without you.,2015-02-24 01:42:23 -0800,39.9289708081787,-105.012618297629 5.70151995472028E+017,negative,0.6469,Can't Tell,0.3371,US Airways,NoDoubtMom,0,@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.,2015-02-24 01:23:23 -0800,36.9910247611539,-106.633298875572 5.70151703410053E+017,negative,1,Can't Tell,0.6222,US Airways,NoDoubtMom,0,@USAirways some flexibility on your part would be nice. This is why I love @SouthwestAir. They're flexible & not trying to take all my $.,2015-02-24 01:22:13 -0800,30.9102744751985,-102.382117232571 5.70133607223841E+017,positive,0.6606,,,US Airways,cusefan4ever,0,@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine!,2015-02-24 00:10:19 -0800,35.4162262175989,-98.398010227102 5.7012597619522E+017,negative,0.3469,Customer Service Issue,0.3469,US Airways,EmilyClapp,0,@USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer.,2015-02-23 23:39:59 -0800,47.6982040996222,-106.679771403385 5.70120432453616E+017,negative,1,Customer Service Issue,1,US Airways,SLKToday,0,@USAirways it doesn't take 6 days to respond to an already open case!,2015-02-23 23:17:58 -0800,39.2632744429868,-97.5139096220973 5.70119853312311E+017,positive,1,,,US Airways,GrahamHaigh,0,"@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job.",2015-02-23 23:15:40 -0800,32.113140988954,-106.809623191916 5.70114300888678E+017,negative,1,Customer Service Issue,1,US Airways,Allmyvacations,0,@USAirways are people going to answer our calls?,2015-02-23 22:53:36 -0800,39.2632239725924,-99.4558186329045 5.70114273021534E+017,negative,1,Late Flight,0.3541,US Airways,medrisy,0,@USAirways pilot forgets to show up to work and Ricky J (gate agent) gives customers attitude. #usairwaysfail,2015-02-23 22:53:29 -0800,40.9548790837483,-108.586501939621 5.70110504254857E+017,negative,1,Can't Tell,0.6507,US Airways,medrisy,0,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail,2015-02-23 22:38:31 -0800,45.0854720295065,-103.168144764123 5.70110280635589E+017,positive,0.6647,,0,US Airways,mydulcebella,0,@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out,2015-02-23 22:37:37 -0800,38.9601007425886,-104.676536122794 5.70109961511895E+017,negative,1,Late Flight,1,US Airways,medrisy,0,@USAirways is utterly unreliable! They didn't schedule a pilot for their US624 flight out of Seattle - flights are delayed #usairwaysfail,2015-02-23 22:36:21 -0800,32.3243027818195,-95.8976510021245 5.70109219078152E+017,negative,1,Can't Tell,0.3474,US Airways,CicilyGray,0,@USAirways yes but again valuable time has been lost,2015-02-23 22:33:24 -0800,39.7702527799893,-104.652662496998 5.70108987284197E+017,negative,1,Customer Service Issue,0.357,US Airways,jpkansara,0,@USAirways I don't like being lied to. No bad weather in dc md va. I've been stuck in CA all day and should've been home by now. You owe me.,2015-02-23 22:32:29 -0800,45.8447991964159,-106.022211872519 5.70108377029685E+017,negative,1,Late Flight,0.6405,US Airways,jakenemmasmom,0,@USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am.,2015-02-23 22:30:03 -0800,38.5009828641093,-100.140866430053 5.70106579879645E+017,negative,1,Lost Luggage,0.7128,US Airways,mydulcebella,0,@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH,2015-02-23 22:22:55 -0800,35.5231978234923,-105.459161861087 5.70105696219308E+017,negative,1,Late Flight,1,US Airways,CicilyGray,0,@USAirways can't get back lost time,2015-02-23 22:19:24 -0800,46.995982799745,-101.335334613041 5.70104704241308E+017,negative,1,Late Flight,0.6534,US Airways,CicilyGray,0,@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces. Ur fired,2015-02-23 22:15:28 -0800,35.8800360529516,-101.916007116261 5.70104544622981E+017,negative,1,Can't Tell,1,US Airways,worldwideweg,0,@USAirways - thanks however I feel like the system has failed me -- what is the solution?,2015-02-23 22:14:50 -0800,40.3251225281136,-94.203027446288 5.70101746590093E+017,negative,1,Lost Luggage,1,US Airways,jakenemmasmom,0,@USAirways my bag landed 1 day Late Flight at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2/22/14,2015-02-23 22:03:43 -0800,37.6203245768971,-102.8085256702 5.70098159076172E+017,positive,1,,,US Airways,cookyvonne,0,@USAirways thanks very much! I got thru on the phone & everything is fine. Just love the website & app ! Thanks for working on it!,2015-02-23 21:49:27 -0800,35.5594811606912,-96.0603755560574 5.70097596913623E+017,negative,1,Customer Service Issue,0.6574,US Airways,miguellem90,0,"@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1",2015-02-23 21:47:13 -0800,33.9070590751423,-100.816994231267 5.70091270334509E+017,negative,1,Lost Luggage,1,US Airways,StretfordGoose,0,@USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare?,2015-02-23 21:22:05 -0800,42.0421106346211,-101.132230137208 5.70085837821633E+017,negative,1,Flight Attendant Complaints,0.3425,US Airways,worldwideweg,0,"@USAirways Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death.",2015-02-23 21:00:30 -0800,40.8791628513833,-100.372914303575 5.70085644015419E+017,negative,1,Customer Service Issue,0.6619,US Airways,worldwideweg,0,"@USAirways A few years ago I lost over 50,000 miles bc I was physically unable to fly during the period. I submitted a doctor's note.",2015-02-23 20:59:43 -0800,31.7509689862411,-103.502321293088 5.700854872617E+017,negative,1,Customer Service Issue,1,US Airways,worldwideweg,0,@USAirways I've never been treated this badly,2015-02-23 20:59:06 -0800,40.8660570865932,-99.0729845588009 5.70085423801889E+017,negative,1,Customer Service Issue,0.6518,US Airways,worldwideweg,0,@USAirways I'm glad this airline is going to be swallowed by American!!! American always picks up the phone and solves problems.,2015-02-23 20:58:51 -0800,47.3818722137742,-103.831540633637 5.70085229576266E+017,negative,1,Customer Service Issue,0.6645,US Airways,worldwideweg,0,@USAirways Three months and my miles haven't been credited. No one is going to read the email I sent.,2015-02-23 20:58:05 -0800,36.3662882367942,-96.9408344239677 5.70085132251599E+017,negative,1,Flight Booking Problems,0.6737,US Airways,worldwideweg,0,@USAirways My email gets me a canned response that it takes 10 days for mileage to get credited --- It's been three months and my miles,2015-02-23 20:57:41 -0800,45.8558212392841,-92.6652304412604 5.70084871101661E+017,neutral,0.6626,,0,US Airways,worldwideweg,0,@USAirways My tweet gets me a response to email dmsc@usairways.com,2015-02-23 20:56:39 -0800,41.5260880464935,-103.405312327691 5.70084707548959E+017,neutral,0.6556,,0,US Airways,worldwideweg,0,@USAirways The help/complaint forms on the website can be used only if the matter applies to an actual ticketed flight,2015-02-23 20:56:00 -0800,41.6052316397953,-105.607815600111 5.70084406204998E+017,negative,1,Customer Service Issue,1,US Airways,worldwideweg,0,@USAirways No one picks up the phone all day/ no opportunity to leave a voicemail,2015-02-23 20:54:48 -0800,42.8881751362011,-106.933933907888 5.70084337099674E+017,negative,1,Flight Booking Problems,0.6601,US Airways,worldwideweg,0,"@USAirways Instead, the miles are credited to an account that i did not open -- My request to merge the accounts is denied",2015-02-23 20:54:32 -0800,37.3382073077449,-102.296977335014 5.70084217301963E+017,negative,1,Can't Tell,0.6631,US Airways,mydulcebella,0,@USAirways No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here.,2015-02-23 20:54:03 -0800,40.7846024489507,-103.633399921311 5.70084200235336E+017,negative,1,Customer Service Issue,0.6452,US Airways,worldwideweg,0,"@USAirways I open the credit card and earn 44,000+ miles, and you wont' credit the miles to my account to restore the forfeited miles",2015-02-23 20:53:59 -0800,36.8128285322525,-104.681596780703 5.70083998380233E+017,negative,1,Flight Booking Problems,1,US Airways,worldwideweg,0,@USAirways you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card,2015-02-23 20:53:11 -0800,37.2142770285673,-103.806260187137 5.70083761582428E+017,negative,0.6764,Flight Booking Problems,0.6764,US Airways,worldwideweg,0,"@USAirways - I had 20,748 miles in my account and was informed I'd forfeit them bc of 33 months of inactivity - I",2015-02-23 20:52:15 -0800,37.7480945443126,-104.779845871716 5.70083548364993E+017,negative,1,Customer Service Issue,1,US Airways,worldwideweg,0,@usairways - It's all automated and no one cares to understand the problem I'm having,2015-02-23 20:51:24 -0800,44.8835158574058,-101.616684441866 5.7008345892549E+017,negative,1,Late Flight,1,US Airways,premiyerx,0,@USAirways screwed me up big. 1st flight 1hr Late Flight. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1/4),2015-02-23 20:51:02 -0800,40.861346252815,-94.3410108229706 5.70083021099033E+017,negative,1,Lost Luggage,0.6667,US Airways,mydulcebella,0,"@USAirways Houston hub Aa T. Employee the bag is not here, It made it to Pa before me! Oops not your problem http://t.co/Uld0hWFkfo",2015-02-23 20:49:18 -0800,38.8760019053503,-97.6586132345245 5.70082431304393E+017,negative,1,Customer Service Issue,0.6785,US Airways,McClainTweets,0,"@USAirways charged my card 11 times for one airline ticket, now card is on security hold",2015-02-23 20:46:57 -0800,38.0789441924349,-102.048492739397 5.70082420936053E+017,negative,0.6898,Customer Service Issue,0.6898,US Airways,chuckbaker5,0,@USAirways not yet. But we will see shortly.,2015-02-23 20:46:55 -0800,51.5545816501306,-105.796342082878 5.70081545211376E+017,negative,1,Can't Tell,0.6563,US Airways,RoxyShepherd,0,@USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words.,2015-02-23 20:43:26 -0800,36.5373053181509,-108.227011543877 5.70081206412431E+017,negative,0.6281,Late Flight,0.6281,US Airways,CicilyGray,0,@USAirways flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel,2015-02-23 20:42:05 -0800,35.4304576372157,-99.6210762891213 5.7007985582139E+017,negative,1,Can't Tell,0.3592,US Airways,lmeckPR,0,"@USAirways membership has no privileges anymore - my son is in the army, short window to see him - NO help.",2015-02-23 20:36:43 -0800,39.5074339111325,-104.626370053922 5.70079508797243E+017,negative,1,Customer Service Issue,1,US Airways,lmeckPR,0,@USAirways honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else.,2015-02-23 20:35:21 -0800,36.1736147482273,-100.96911988477 5.70078379421991E+017,negative,0.6564,Customer Service Issue,0.3544,US Airways,tracee28,0,@USAirways done it! Process initiated Saturday morning. Can't get info with website issues & inadequate phone coverage. How 2 get update??,2015-02-23 20:30:51 -0800,43.3889134366123,-102.566975375987 5.70078355770339E+017,negative,0.6551,Lost Luggage,0.6551,US Airways,hhagerty,0,@USAirways yay for glitchy tracking system! My bags made it to my destination and not Laguardia like the app said!,2015-02-23 20:30:46 -0800,31.4964428544093,-98.6640214970375 5.70078280591782E+017,negative,1,Flight Booking Problems,0.3562,US Airways,lmeckPR,0,@USAirways really??? NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses,2015-02-23 20:30:28 -0800,33.5434183918999,-100.130071918216 5.70078102551835E+017,negative,1,Can't Tell,0.3416,US Airways,KinnaneCallum,0,"@USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens.",2015-02-23 20:29:45 -0800,47.6390379375664,-103.694689028878 5.70078049779081E+017,positive,0.6806,,,US Airways,__RWG__,0,"BY THE GRACE OF GOD, I MADE IT! “@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.”",2015-02-23 20:29:33 -0800,32.3422962997612,-103.616723109017 5.70077991436485E+017,negative,0.6915,Can't Tell,0.3617,US Airways,mcgarr_ok,0,@USAirways Everyone is sorry. Don't have what I need for meeting tomorrow. 140 charac. isn't nearly enough to highlight your shortcomings,2015-02-23 20:29:19 -0800,42.6403624704213,-99.6455599147468 5.70076827135246E+017,negative,1,Can't Tell,0.3596,US Airways,KyleHanagami,0,@USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight.,2015-02-23 20:24:41 -0800,41.7188794409674,-91.5226249760781 5.70075916430397E+017,negative,1,Customer Service Issue,1,US Airways,retardedlarry,0,"@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer? #disappointed",2015-02-23 20:21:04 -0800,36.8227057276659,-106.277954957052 5.70075866748694E+017,neutral,0.6667,,,US Airways,caneryilmz,0,@USAirways thank u i wiil write after call travel agency,2015-02-23 20:20:52 -0800,51.089433256093,-97.9179329880051 5.70075456302649E+017,negative,1,Can't Tell,0.6136,US Airways,CicilyGray,0,@USAirways terrible service,2015-02-23 20:19:14 -0800,37.5649064344451,-99.8693912441024 5.70074662086046E+017,negative,1,Customer Service Issue,1,US Airways,worldwideweg,0,"@USAirways Disgusted with your poor customer service. U wrongfully remove > 65,000 miles from my Dividend Miles and no live person,",2015-02-23 20:16:05 -0800,43.0708977760468,-105.672225076092 5.70074077383103E+017,negative,1,Customer Service Issue,0.3581,US Airways,__RWG__,0,@USAirways Please hold flight US 639 in Phoenix! I'm a weary traveler stuck on another flight because the tarmac is having issues!,2015-02-23 20:13:46 -0800,34.4917613733978,-98.1560273553412 5.7007350746547E+017,negative,1,Customer Service Issue,0.6813,US Airways,worldwideweg,0,"@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account.",2015-02-23 20:11:30 -0800,41.2033163352946,-106.301492619086 5.70073473952969E+017,negative,1,Lost Luggage,1,US Airways,mcgarr_ok,0,@USAirways my frustrations are the result of multiple experiences Late Flightly. Currently lost luggage. I want to talk to a real person.,2015-02-23 20:11:22 -0800,34.3338410645563,-109.768420638446 5.70072227942675E+017,negative,1,Customer Service Issue,1,US Airways,lmeckPR,0,"@USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service. #socialtantrum",2015-02-23 20:06:25 -0800,35.1369625230831,-107.095467696787 5.7007135013358E+017,negative,1,Can't Tell,0.678,US Airways,elysebeme,0,"@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/",2015-02-23 20:02:55 -0800,41.1030533229685,-109.179129889594 5.70071071220609E+017,negative,0.6669,Flight Booking Problems,0.6669,US Airways,marisa_negri,0,"@USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?",2015-02-23 20:01:49 -0800,35.5368795998565,-95.1141267261804 5.70070928425677E+017,neutral,0.6353,,0,US Airways,caneryilmz,0,@USAirways but i bougth mc caren to jfk with same agency and delta airways . Delta refund money but usairways doesnt accept to refund,2015-02-23 20:01:15 -0800,46.6944301860097,-99.1556300012205 5.70070449406812E+017,negative,1,Flight Booking Problems,0.6703,US Airways,caneryilmz,0,@USAirways it is my fault but i bought online and i get twice why i buy twice it fault but i bougth ticket jfk to mccaren and usairways ++,2015-02-23 19:59:21 -0800,35.3204126378956,-101.256719273868 5.70069362310324E+017,negative,0.6774,Bad Flight,0.349,US Airways,bstrock,1,"@usairways US1799 CLT->SFO in first no desert, no snack basket. Incoming was on time ? What’s up?",2015-02-23 19:55:02 -0800,40.1406348254158,-107.068551208048 5.7006865919395E+017,neutral,1,,,US Airways,EverettWJones,0,@USAirways thank you.,2015-02-23 19:52:14 -0800,39.0652598928372,-98.4233711680295 5.70067865946235E+017,negative,1,Customer Service Issue,0.69,US Airways,m2gris,0,"@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone. Had to get supv.",2015-02-23 19:49:05 -0800,45.91426865452,-99.5969676607383 5.70064017022181E+017,negative,1,Can't Tell,1,US Airways,mcgarr_ok,1,@USAirways you are the actual worst. You have zero respect for your passengers. I'm officially done flying with you.,2015-02-23 19:33:47 -0800,44.2106091552927,-99.8158008800349 5.70063683256242E+017,negative,1,Customer Service Issue,1,US Airways,retardedlarry,0,@USAirways has the worst customer service line. I've called them 8 times today and not once was I able to talk to a real human being.,2015-02-23 19:32:28 -0800,44.5028092231706,-99.3413537544288 5.70061827100422E+017,negative,1,Flight Booking Problems,1,US Airways,alec1289,0,@usairways that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH,2015-02-23 19:25:05 -0800,32.0396511122133,-108.816923188537 5.70061033253024E+017,negative,1,Customer Service Issue,0.689,US Airways,caneryilmz,0,@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this.,2015-02-23 19:21:56 -0800,42.4317164034952,-98.3410183983323 5.70060873328415E+017,negative,1,Can't Tell,1,US Airways,Saint_Louisan,0,@USAirways ... I f@$%ing hate you.,2015-02-23 19:21:18 -0800,46.1684912281324,-98.6656010680053 5.70060752926728E+017,negative,1,Can't Tell,0.6344,US Airways,caneryilmz,0,@USAirways travel agency said that if usairways accept we will refund money i dont understand why dont u refund,2015-02-23 19:20:49 -0800,35.8199396577228,-110.359744549249 5.70060273798631E+017,negative,0.6598,Can't Tell,0.3512,US Airways,marisa_negri,0,"@USAirways Yes & have already spent 1K+ on the card & paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --> ATL",2015-02-23 19:18:55 -0800,28.7759230615259,-94.1623822841717 5.70060272049779E+017,negative,0.6769,Flight Booking Problems,0.6769,US Airways,caneryilmz,0,@USAirways no i use to skyscanner and travel agency and i called u . You said you should call travel agency but,2015-02-23 19:18:54 -0800,54.5524061450787,-98.4380586088421 5.70058295689523E+017,negative,1,longlines,0.3523,US Airways,MSFHQ,0,"@USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks.",2015-02-23 19:11:03 -0800,42.8050893727158,-99.2075129928325 5.70058065480962E+017,neutral,0.6696,,,US Airways,roanwild,0,"@USAirways yes, with Delta!",2015-02-23 19:10:08 -0800,41.6492210068302,-100.435615114022 5.70057520162722E+017,negative,1,Flight Booking Problems,0.6869,US Airways,jkfreeman1,0,@USAirways well I thought they had hours ago but just found out that no I do not have a seat,2015-02-23 19:07:58 -0800,51.8516870301278,-101.842028862486 5.700569849863E+017,negative,1,Bad Flight,1,US Airways,danielromeyn,0,"@USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable.",2015-02-23 19:05:51 -0800,39.9980146788558,-96.5113546841814 5.7005685969827E+017,negative,1,Customer Service Issue,1,US Airways,MLasichak,0,"@USAirways yes, but we were answered and put back on hold while they were to check on our request.. 50 mins Late Flightr nothing!",2015-02-23 19:05:21 -0800,49.2487261157192,-97.0152245837242 5.70056533356225E+017,negative,1,Customer Service Issue,1,US Airways,ChuckManicotti,1,@USAirways Not good. On hold for over an hour. http://t.co/wSgYckCIIO,2015-02-23 19:04:03 -0800,48.164773472271,-104.258051405782 5.70054495943721E+017,neutral,1,,,US Airways,EverettWJones,0,@USAirways Expedia reserved a ticket for me and 2 more for a USAW flight but only issued 1. They are not responsive.Thoughts?,2015-02-23 18:55:57 -0800,35.5360539816881,-101.57488017439 5.70054266267812E+017,positive,0.6727,,,US Airways,Lucas_Henderson,0,"@USAirways no worries, your flight attendant took care of it.",2015-02-23 18:55:02 -0800,38.536014391545,-99.741300208105 5.70054257577042E+017,neutral,0.3872,,0,US Airways,Wheres_Papi,0,@USAirways Thanks for getting back to me. I called that number earlier but no option to leave vm and just rings with busy tone,2015-02-23 18:55:00 -0800,41.8264305751096,-99.6657781299089 5.70052124010279E+017,negative,1,Customer Service Issue,1,US Airways,ChuckManicotti,0,@USAirways I've been on hold for over an hour. Not doing so well in the customer service department. #weak,2015-02-23 18:46:32 -0800,41.9458566861668,-96.2025105275143 5.7005148887502E+017,negative,1,Customer Service Issue,1,US Airways,m2gris,0,@USAirways - 53 minutes on hold for a reservation?,2015-02-23 18:44:00 -0800,48.3215746747127,-100.454303500218 5.70050881879568E+017,negative,0.6756,Customer Service Issue,0.6756,US Airways,christabtaylor,1,@USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :),2015-02-23 18:41:35 -0800,39.2939196885117,-96.4258284126143 5.70048851295384E+017,negative,1,Flight Booking Problems,1,US Airways,marisa_negri,0,@USAirways #DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown & I've fulfilled all reqs. Flight Booking Problems flights today,2015-02-23 18:33:31 -0800,44.313902879344,-104.272023379963 5.7004827536708E+017,negative,1,Flight Booking Problems,0.6713,US Airways,alec1289,0,@usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc & airline #SwitchingBoth,2015-02-23 18:31:14 -0800,40.0197855963867,-104.722127395034 5.70048188830216E+017,negative,1,Customer Service Issue,1,US Airways,marisa_negri,0,@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.,2015-02-23 18:30:53 -0800,41.5775344246398,-90.8671227496449 5.70047737347088E+017,negative,1,Can't Tell,0.6871,US Airways,caneryilmz,0,@USAirways I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back,2015-02-23 18:29:06 -0800,38.0507913272093,-110.602816134604 5.70047733236695E+017,negative,1,Late Flight,0.6402,US Airways,JMeszar,0,@USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain it's no wonder you had to sell,2015-02-23 18:29:05 -0800,48.8518054084289,-94.969925841457 5.7004589075023E+017,negative,1,Customer Service Issue,0.6809,US Airways,JustTimMcDonald,0,"@USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow.",2015-02-23 18:21:45 -0800,38.847827127308,-102.095572686411 5.70045818205385E+017,negative,1,Flight Booking Problems,0.3505,US Airways,JustPlain_Jake,1,@USAirways did a pre schooler develop your app? The thing crashes every single time.,2015-02-23 18:21:28 -0800,42.213494774666,-97.3033530939962 5.70044019897557E+017,negative,1,Lost Luggage,1,US Airways,tracee28,0,@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo,2015-02-23 18:14:19 -0800,41.9684730673923,-89.4459400930272 5.70043607954137E+017,negative,0.635,Late Flight,0.3263,US Airways,MSFHQ,1,@USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys.,2015-02-23 18:12:41 -0800,37.5198349776139,-104.444808300968 5.70043569605648E+017,negative,1,Can't Tell,0.6266,US Airways,PrettyMommy86,0,@USAirways #FAILINGYOURCUSTOMER ONE BY ONE,2015-02-23 18:12:32 -0800,50.227896919472,-111.188223855137 5.70043114058076E+017,negative,1,Late Flight,1,US Airways,tlawler28,0,@USAirways @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously?,2015-02-23 18:10:43 -0800,48.9759040809325,-96.8335396920551 5.70042796624777E+017,negative,1,Customer Service Issue,0.6733,US Airways,chuckbaker5,1,@USAirways. Yet another delay/missed connection....and your customer service has an attitude with me? Wow.,2015-02-23 18:09:28 -0800,42.5454791306424,-93.3476681949786 5.70038112166003E+017,negative,1,Flight Booking Problems,0.6764,US Airways,PrettyMommy86,0,"@USAirways 1,223.22 of unusable funds. Will not book with you again. #usairwaysfailscustomers",2015-02-23 17:50:51 -0800,49.0488965776519,-97.3182808354564 5.70037369841136E+017,positive,0.3709,,0,US Airways,kiasuchick,0,@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?,2015-02-23 17:47:54 -0800,39.3811056793899,-100.77816747881 5.70033719609827E+017,negative,1,Customer Service Issue,1,US Airways,MLasichak,1,@USAirways #NoService good luck trying to reach a human! Twice sat on hold for over 50 mins... #neveragain,2015-02-23 17:33:24 -0800,48.4203005175947,-99.6676279498369 5.7003355449269E+017,negative,1,Late Flight,1,US Airways,RoxyShepherd,1,@USAirways every single time i fly you guys i am delayed at least 30 minutes. Every time. On flight 5612 out of #CLT to nola.,2015-02-23 17:32:44 -0800,38.0173400367041,-107.901318946607 5.70030761539183E+017,negative,1,Flight Attendant Complaints,1,US Airways,BernadetteGH,0,@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening,2015-02-23 17:21:38 -0800,39.2547980700537,-94.6033892823706 5.70030590466122E+017,positive,1,,,US Airways,golfowens,0,@USAirways good work by flight 1798 crew. #Chairman's recognition even in coach. Too many #missedupgrades Late Flightly. What's up with this?,2015-02-23 17:20:58 -0800,37.9240663564053,-104.815981383928 5.70030173300658E+017,negative,1,Cancelled Flight,0.3571,US Airways,JulesMonacelli,0,@USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never.,2015-02-23 17:19:18 -0800,39.5445009163424,-98.3769370678988 5.70030083093729E+017,negative,1,Late Flight,0.3441,US Airways,madison_mason,1,@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best,2015-02-23 17:18:57 -0800,39.3925704136739,-90.918278893285 5.70024409630515E+017,neutral,1,,,US Airways,bbuck22,0,@USAirways I sent email to customer.relations@aa.com. Will this work?,2015-02-23 16:56:24 -0800,49.4914068460106,-98.9851020238999 5.70024174162485E+017,negative,1,Bad Flight,0.642,US Airways,jkfreeman1,0,@USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways.,2015-02-23 16:55:28 -0800,36.9710379393228,-96.0663088705438 5.70023602793239E+017,negative,1,Customer Service Issue,1,US Airways,Ward1987M,0,@USAirways It's very difficult to work with Baggage claims when they don't answer the phone,2015-02-23 16:53:12 -0800,46.657502256069,-99.4856732313818 5.70023318251643E+017,negative,1,Customer Service Issue,1,US Airways,Wheres_Papi,0,@USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help,2015-02-23 16:52:04 -0800,29.9829849861677,-97.0440935028599 5.70022626724221E+017,negative,1,Flight Attendant Complaints,0.3846,US Airways,BradleyPollock,0,@USAirways I have better Intel than she does! She said plane is due in at 630. Flightaware and your own app say 645,2015-02-23 16:49:19 -0800,43.3207260142103,-101.962230253053 5.70021943899877E+017,negative,1,Late Flight,1,US Airways,BradleyPollock,0,"@USAirways not likely, flightaware says plane is still in Durango and hasn't departed.",2015-02-23 16:46:36 -0800,37.2282788812868,-96.9846220302485 5.70021485466685E+017,negative,1,Can't Tell,0.6816,US Airways,mitchsunderland,0,"Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options.",2015-02-23 16:44:47 -0800,40.0578410589549,-100.025009798856 5.70021301223604E+017,neutral,1,,,US Airways,MenloZZPest,0,@USAirways Hi-i have a travel question. Could you please follow me so i can dm you?,2015-02-23 16:44:03 -0800,45.1061410851356,-104.882017586704 5.70020147827753E+017,negative,1,Customer Service Issue,0.6252,US Airways,jasemccarty,0,"@USAirways should, but didn’t.",2015-02-23 16:39:28 -0800,48.4445198598602,-107.064380553581 5.70020023630058E+017,neutral,0.6526,,0,US Airways,BradleyPollock,0,@USAirways just now but no general announcement,2015-02-23 16:38:58 -0800,40.9331461220692,-98.8861234771803 5.70019741806539E+017,neutral,0.6866,,0,US Airways,PhilaCarService,0,@USAirways what's going on with US Airways flight 805? Why diverted to Charlotte?,2015-02-23 16:37:51 -0800,41.485518522443,-106.794450314503 5.70019623078384E+017,neutral,0.6739,,0,US Airways,jasemccarty,0,@USAirways I’d suggest proper information dissemination to all staff on a more timely & relevant schedule to prevent this in the future.,2015-02-23 16:37:23 -0800,37.1730942194969,-103.93874771699 5.70019459244691E+017,negative,1,Lost Luggage,0.3708,US Airways,maggie_randall,1,@USAirways i have been patient.. especially the first time. i will never fly with you again,2015-02-23 16:36:44 -0800,33.8064679542203,-91.9050891262786 5.70019234505474E+017,negative,1,Late Flight,1,US Airways,JMeszar,0,@USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible,2015-02-23 16:35:50 -0800,42.3814122946591,-95.32638464574 5.70018892031992E+017,negative,1,Can't Tell,1,US Airways,bbuck22,0,@USAirways I just want to be heard and to discuss the many issues on my trip,2015-02-23 16:34:28 -0800,34.8078544519256,-97.9257137166452 5.70018836239364E+017,negative,1,Customer Service Issue,1,US Airways,BradleyPollock,1,@USAirways what's up with flight 5545 no gate agent or plane at PHX B18? Nice customer service.,2015-02-23 16:34:15 -0800,43.1270632679712,-99.3749312343033 5.70017568964133E+017,negative,0.6307,Can't Tell,0.6307,US Airways,jasemccarty,0,@USAirways very embarrassing.,2015-02-23 16:29:13 -0800,35.5906830120445,-103.202330936981 5.7001745874203E+017,negative,1,Flight Attendant Complaints,0.6883,US Airways,jasemccarty,0,@USAirways I’m still disappointed that it is apparently ok for a Flight Attendant who isn’t up on current policy to argue with a traveler.,2015-02-23 16:28:47 -0800,36.0739068178538,-104.962569159319 5.70015794387685E+017,negative,1,Lost Luggage,1,US Airways,Gregm528,0,@USAirways yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this?,2015-02-23 16:22:10 -0800,45.4997069763159,-102.853494866836 5.70015715530396E+017,negative,1,Late Flight,1,US Airways,FaknilO,0,@USAirways I agree but per the captain this issue happened before boarding & we all sat in the plane for almost 2 hrs,2015-02-23 16:21:51 -0800,36.6181555991219,-105.57662172016 5.70015470570639E+017,negative,1,Late Flight,1,US Airways,jasemccarty,0,@USAirways and despite tailwind… Will still be Late Flight.,2015-02-23 16:20:53 -0800,32.5394175254906,-97.2182098667896 5.7001537344716E+017,negative,1,Customer Service Issue,1,US Airways,bbuck22,0,@USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations@usairways.com unmonitored. BAD,2015-02-23 16:20:30 -0800,42.6711525076747,-105.158665798364 5.70015223408669E+017,positive,0.3449,,0,US Airways,maria_sangria,0,@USAirways Thanks! Sent you DM re: baggage issues.,2015-02-23 16:19:54 -0800,39.2181174321285,-112.116741198561 5.70013961808187E+017,negative,1,Lost Luggage,1,US Airways,maggie_randall,1,"@USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them.",2015-02-23 16:14:53 -0800,30.3085220109876,-96.2162603282183 5.70013535696232E+017,negative,1,Flight Attendant Complaints,1,US Airways,jasemccarty,0,@USAirways and yet the Flight Attendant argued with me over Exec Plat benefits...,2015-02-23 16:13:11 -0800,41.2000360724679,-98.9254276647894 5.70013472093643E+017,negative,1,Customer Service Issue,0.3733,US Airways,pisanijoe,0,@USAirways please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4,2015-02-23 16:12:56 -0800,41.96979098717,-111.437493005191 5.70012789479055E+017,negative,0.6712,Late Flight,0.6712,US Airways,theF4rns,0,@USAirways has me on my toes whether I'm going to make my flight back to Boston tonight,2015-02-23 16:10:13 -0800,37.3789148841418,-99.3853002703475 5.70012549631975E+017,negative,0.6762,Customer Service Issue,0.6762,US Airways,bellaljoseph,0,@USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude,2015-02-23 16:09:16 -0800,48.4851064627951,-101.354059916212 5.70012421345006E+017,neutral,0.6526,,0,US Airways,rkaradi,0,@USAirways @AmericanAir explain how come I can get a free upgrade on US as an exe plat but not exit row seating w/out paying. confused,2015-02-23 16:08:46 -0800,29.4631672501268,-93.6086471285058 5.70012047917908E+017,negative,1,Late Flight,1,US Airways,urimiscott,0,"@USAirways Yes, ground crew finally showed up so plane could depart very Late Flight.",2015-02-23 16:07:17 -0800,37.1526690659731,-103.123945799765 5.70011533205336E+017,negative,0.6768,Late Flight,0.3434,US Airways,rgarrets,0,"@USAirways #686 is delayed due to tail winds and need to jump on #521 to SEA, leaving the same time this arrives. Is there a chance to hold?",2015-02-23 16:05:14 -0800,49.9098195069468,-94.0415425383389 5.70011088508604E+017,neutral,1,,,US Airways,joyadventuremom,0,@USAirways I have submitted my request. I would appreciate a call by 9am eastern. Thank you.,2015-02-23 16:03:28 -0800,34.5141477856592,-99.867978014394 5.70010979074834E+017,neutral,0.695,,0,US Airways,Tai00,0,"@USAirways I need to email customer service for help and a question, can you please provide the email address?",2015-02-23 16:03:02 -0800,43.1695753775962,-99.7698305074341 5.70010973047796E+017,neutral,0.7083,,0,US Airways,VincesViews,0,@USAirways @VincesViews there are significant number of folks on 686 connecting to 599 a few minutes hold would make many happy,2015-02-23 16:03:00 -0800,40.1882605308927,-102.144349657521 5.70009630786454E+017,neutral,1,,,US Airways,Tai00,0,@USAirways can you help me out?,2015-02-23 15:57:40 -0800,38.6835235830913,-101.896962975475 5.70009129579901E+017,negative,1,Flight Attendant Complaints,0.6882,US Airways,jasemccarty,0,@USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened.,2015-02-23 15:55:41 -0800,45.167252757568,-101.551634853004 5.70008684413104E+017,neutral,1,,,US Airways,Tai00,0,@USAirways i have a question. i need to talk to someone by email. Can you give me your email address? Thanks.,2015-02-23 15:53:55 -0800,36.3031555129633,-109.805968503882 5.70007761355981E+017,negative,1,Lost Luggage,0.6941,US Airways,Gregm528,1,"@USAirways @Gregm528 well there is certainly nothing happening ""in front"" of the scenes. #Noaccountability #disappointing",2015-02-23 15:50:15 -0800,35.842811062569,-96.1392598183997 5.70007297927221E+017,negative,1,Customer Service Issue,0.6764,US Airways,bbuck22,1,@USAirways 4 hours on tarmac in Charleston and still can't get a response after a week. Unacceptable,2015-02-23 15:48:24 -0800,53.8721967180446,-100.036789228058 5.70005034340975E+017,positive,0.6612,,0,US Airways,TessHackworthy,0,@USAirways customer service at its best! Rachel S. took great care of us at the PHX airport. http://t.co/HG7vEqhGHy,2015-02-23 15:39:25 -0800,44.5916904213417,-89.8056907119443 5.70005004012139E+017,neutral,1,,,US Airways,flyidca,0,@usairways & @AmericanAir planes in #grandcayman http://t.co/GX7QbtckBr,2015-02-23 15:39:17 -0800,42.9170866539202,-104.683269570774 5.70004421352002E+017,negative,1,Can't Tell,1,US Airways,monky797,0,@USAirways I will never fly us airways again.,2015-02-23 15:36:58 -0800,35.3943155221561,-100.8795104493 5.70003343222964E+017,negative,0.6559,Late Flight,0.3333,US Airways,jennliedel,1,@USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4. Worth the extra $200/trip for less hassle and fewer delays,2015-02-23 15:32:41 -0800,43.4485380811474,-105.59966697524 5.70001983408636E+017,neutral,1,,,US Airways,maria_sangria,0,"@USAirways Can you follow, so I can DM you?",2015-02-23 15:27:17 -0800,42.3018184096227,-107.655629461195 5.70001283907768E+017,negative,1,Late Flight,1,US Airways,zacktzane,1,@USAirways so I get bumped to the 6pm to Birmingham which is now delayed because the pilots scheduled don't have enough hours together. Fail,2015-02-23 15:24:30 -0800,37.1853082739039,-97.3278821847272 5.70001064424026E+017,negative,0.6806,Lost Luggage,0.6806,US Airways,MarshallSchwart,0,"@USAirways yes, thanks but took forever",2015-02-23 15:23:38 -0800,47.7893533704364,-98.0301153195435 5.70000760035025E+017,negative,0.6701,Late Flight,0.6701,US Airways,jasemccarty,0,@USAirways as far as being delayed goes… Looks like tailwinds are going to make up for it. Good news!,2015-02-23 15:22:25 -0800,39.4651711845867,-96.941787370723 5.70000520083075E+017,negative,1,Cancelled Flight,1,US Airways,zacktzane,0,@USAirways horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05,2015-02-23 15:21:28 -0800,37.8564776283185,-111.455859411998 5.70000158454354E+017,negative,0.6842,Customer Service Issue,0.6842,US Airways,jasemccarty,0,"@USAirways I asked if that was SOP, and they said “It is now.” But yet the other 11 flights, nothing. Is this a policy or not?",2015-02-23 15:20:02 -0800,44.476494950615,-92.2441487748286 5.69999956796445E+017,neutral,0.6446,,0,US Airways,jasemccarty,0,"@USAirways while I’m asking… 2 of my 11 non upgraded flights, Attendants came & greeted me & thanked me for my business b/c I was Exec Plat.",2015-02-23 15:19:14 -0800,43.4417843462421,-91.3699526577282 5.69997350493663E+017,negative,1,Lost Luggage,0.6596,US Airways,hhagerty,0,@USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination.,2015-02-23 15:08:53 -0800,37.7454644674121,-103.166386926488 5.69996446348517E+017,negative,1,Flight Attendant Complaints,1,US Airways,jasemccarty,0,@USAirways it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 & being argued with.,2015-02-23 15:05:17 -0800,38.8252357853669,-98.5418055157054 5.69993444342534E+017,negative,1,Lost Luggage,1,US Airways,maggie_randall,1,@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.,2015-02-23 14:53:21 -0800,36.4681782490305,-98.0581872363562 5.69993393767461E+017,neutral,1,,,US Airways,tjelke,0,@USAirways but question : if the downgrade include losing first class do you get money back ? http://t.co/LfT7QD23Sy,2015-02-23 14:53:09 -0800,44.7782006475088,-94.8125053188136 5.69992662779961E+017,negative,1,Can't Tell,0.3577,US Airways,mitchsunderland,0,.@USAirways Have you just given up?,2015-02-23 14:50:15 -0800,43.4877502903713,-104.144236290484 5.69992620744708E+017,negative,1,Customer Service Issue,1,US Airways,mitchsunderland,1,.@USAirways and then you said I could move my Thursday flight for free if I CALL A NUMBER. And then you HANG UP ON ME.,2015-02-23 14:50:05 -0800,42.6408341249508,-102.802068497092 5.69992532123259E+017,negative,1,Cancelled Flight,0.6699,US Airways,mitchsunderland,0,@USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA),2015-02-23 14:49:44 -0800,37.9964778896374,-97.4219400520365 5.69992414653362E+017,negative,1,Can't Tell,0.3333,US Airways,CapitalCam,0,"@USAirways Your ""moveup"" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am...",2015-02-23 14:49:16 -0800,41.3191970954485,-99.5381799065613 5.69992362728006E+017,positive,1,,,US Airways,GEInteriors,0,Great management of @USAirways twitter account. Thank you.,2015-02-23 14:49:03 -0800,34.1596284577877,-93.2382108498806 5.69992234801738E+017,negative,1,Flight Booking Problems,1,US Airways,hamervich,0,@USAirways why is it impossible to change / buy preferred seats via your app?,2015-02-23 14:48:33 -0800,42.5609695680982,-96.7918739537601 5.69991295776596E+017,neutral,0.6659,,,US Airways,tjelke,0,@USAirways I am good. I just did not understand the terminology. but the merger brings new verbiage,2015-02-23 14:44:49 -0800,38.5766305821833,-109.720309396257 5.69990010067423E+017,neutral,1,,,US Airways,VincesViews,0,@USAirways can you priv chat to help chairman reroute,2015-02-23 14:39:42 -0800,40.7270619829472,-99.2502327932987 5.69989999963214E+017,neutral,1,,,US Airways,HanlonBrothers,0,@USAirways New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/WbhbljJkS7,2015-02-23 14:39:40 -0800,41.311991315603,-107.700736934635 5.69989745503298E+017,negative,1,Customer Service Issue,1,US Airways,SLKToday,0,@USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways,2015-02-23 14:38:39 -0800,39.5121024925478,-89.4327196416546 5.69989322641936E+017,neutral,1,,,US Airways,VincesViews,0,@USAirways can you help chairman? I am on flight 686 PHX connect 599 SJC will miss connection can you reroute please.,2015-02-23 14:36:59 -0800,37.4368201224404,-97.560903350725 5.69989043456381E+017,negative,1,Customer Service Issue,0.6526,US Airways,mitchsunderland,0,@USAirways your airway is a joke. I have never dealt with worse service,2015-02-23 14:35:52 -0800,41.2956718144713,-104.216547043277 5.69988987420434E+017,negative,1,Customer Service Issue,0.6491,US Airways,mitchsunderland,0,@USAirways great. I just called your fucking phone number and she hung up on me,2015-02-23 14:35:39 -0800,41.8908496192403,-105.265107500626 5.69987511830905E+017,positive,1,,,US Airways,Taryn_Sunstrom,0,@USAirways IT HAS BEEN FOUND THANK YOU,2015-02-23 14:29:47 -0800,33.6616625617798,-103.215923917223 5.6998745233469E+017,negative,1,Lost Luggage,0.6771,US Airways,Andyba25,0,@USAirways @hhagerty that's a lie.,2015-02-23 14:29:33 -0800,26.5534773448178,-106.557547197751 5.6998722707524E+017,neutral,0.6637,,0,US Airways,jasemccarty,0,"@USAirways also, can you explain why, when I checked in, on the US Airways site, & picked ""Standby for 1st"" I was not put on the list?",2015-02-23 14:28:39 -0800,43.7242845474911,-94.6292070456531 5.69986794797842E+017,negative,1,Customer Service Issue,1,US Airways,Gregm528,1,@USAirways your customer service # has a recording that says we are to busy to assist and hangs up. Great touch. #poorservice @GMA @CBSNews,2015-02-23 14:26:56 -0800,40.3974392533907,-100.742109859681 5.69986344484794E+017,negative,1,Lost Luggage,0.6699,US Airways,Gregm528,0,@USAirways your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me.,2015-02-23 14:25:09 -0800,41.9320922146453,-104.759843257851 5.69985838689456E+017,negative,1,Cancelled Flight,0.6939,US Airways,ciaoholly,0,"@USAirways do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted, this is getting old. Update fleet pls!",2015-02-23 14:23:08 -0800,38.6200899315159,-106.589559580315 5.69985813712392E+017,negative,1,Cancelled Flight,0.3584,US Airways,suetrio,0,@USAirways And you took away my 1st class seat. Love being a Chairman Preferred and assigned row 24 seat B middle seat,2015-02-23 14:23:02 -0800,49.8274146649839,-101.226858040168 5.69985760482365E+017,negative,1,Late Flight,0.6641,US Airways,jasemccarty,0,@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time.,2015-02-23 14:22:49 -0800,41.1411137402457,-110.589292324212 5.69985288992264E+017,negative,1,Customer Service Issue,0.3561,US Airways,ElmiraBudMan,0,@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously,2015-02-23 14:20:57 -0800,38.9753143302413,-103.831052563572 5.69985270415819E+017,negative,1,Customer Service Issue,0.7077,US Airways,TheRachelBloom,0,@USAirways I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b/c of wait times. Help!,2015-02-23 14:20:52 -0800,35.3597033131219,-97.9506349135279 5.69985084348105E+017,neutral,0.6511,,0,US Airways,MBisTired,0,@USAirways is it your practice to give 1st class seats to us air employees before giving them to chairmans customers sitting in coach?,2015-02-23 14:20:08 -0800,38.1895090195635,-104.532711911966 5.699847897989E+017,positive,1,,,US Airways,FahadHassan,0,@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united,2015-02-23 14:18:58 -0800,44.209707523139,-104.322995262711 5.69984789673079E+017,negative,1,Can't Tell,0.6411,US Airways,eozonian,0,@USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me.,2015-02-23 14:18:58 -0800,35.8902575876339,-100.509187060841 5.69984178764309E+017,positive,0.6814,,,US Airways,Danye33,0,@USAirways ok thanks,2015-02-23 14:16:32 -0800,35.6012767950237,-95.7485807797808 5.69984162377003E+017,negative,1,Customer Service Issue,0.3395,US Airways,tjelke,0,@USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded.,2015-02-23 14:16:28 -0800,34.6075328102077,-106.55152838397 5.69983587572789E+017,negative,1,Customer Service Issue,1,US Airways,acnewsguy,0,@USAirways She was put on hold on that number for a loooooong time too. No help. #lostandforgotten,2015-02-23 14:14:11 -0800,52.5681432376165,-101.790777203266 5.69982742198252E+017,negative,1,Late Flight,1,US Airways,amy_lombard,1,@USAirways I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane,2015-02-23 14:10:50 -0800,33.5836291725799,-109.38454544193 5.69981026598044E+017,neutral,1,,,US Airways,FahadHassan,0,@USAirways direct flights to SFO leaving from same airport with @VirginAmerica and @united - can you please put me on one of those?,2015-02-23 14:04:01 -0800,48.6132378003784,-104.879827922352 5.69981015378113E+017,negative,0.6632,Customer Service Issue,0.3474,US Airways,jasemccarty,0,"@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?",2015-02-23 14:03:58 -0800,31.5478895569356,-99.8647671176556 5.69980923179094E+017,positive,0.6283,,,US Airways,joyadventuremom,0,@USAirways I'll check it out when I get to the airport. Thanks.,2015-02-23 14:03:36 -0800,32.8656624189791,-102.871738113581 5.69980771424977E+017,negative,1,Customer Service Issue,0.3423,US Airways,FahadHassan,0,@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.,2015-02-23 14:03:00 -0800,43.7887313404456,-97.5986130318632 5.69980561344897E+017,negative,1,Late Flight,1,US Airways,FahadHassan,0,@USAirways - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http://t.co/1XdLbiBClP,2015-02-23 14:02:10 -0800,30.2264384951817,-108.527711586934 5.69978187465167E+017,positive,1,,,US Airways,DanKolbet,0,"@USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos.",2015-02-23 13:52:44 -0800,39.2744743133186,-97.4868112494053 5.69977263191663E+017,negative,1,Customer Service Issue,1,US Airways,FahadHassan,0,@USAirways on 5:55 flight to CTL to catch 8pm flight to sfo. But empty seats on 4:15 flight which wasn't offered. Awful service continues.,2015-02-23 13:49:03 -0800,40.9387009403165,-107.898738985152 5.69976848786035E+017,negative,1,Flight Booking Problems,0.6912,US Airways,joshahamilton,0,@USAirways I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines.,2015-02-23 13:47:25 -0800,40.879631444626,-106.343154027246 5.69976124278641E+017,negative,1,Flight Booking Problems,0.6769,US Airways,jasemccarty,0,"@USAirways I checked in ""Standby for 1st Class"" only to find I am ""not on the list"". This merger is a pain.",2015-02-23 13:44:32 -0800,35.1783209352885,-96.1448670383864 5.69975515974656E+017,positive,1,,,US Airways,laxer1215,0,@USAirways 4 great flights with no delays! Thank you!,2015-02-23 13:42:07 -0800,30.0744879716894,-101.467918717134 5.69975508756267E+017,negative,1,Customer Service Issue,1,US Airways,Danye33,0,@USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous,2015-02-23 13:42:05 -0800,35.3219494085528,-94.7335840988475 5.69973204263035E+017,negative,1,Flight Booking Problems,0.6858,US Airways,ashtongr8z,0,@USAirways Your exchange/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now.,2015-02-23 13:32:56 -0800,39.2744123310526,-95.7547842456348 5.69972804822704E+017,negative,1,Can't Tell,0.6407,US Airways,joshahamilton,0,@USAirways honest question - how is a 1-way ticket from Charlotte (your hub) to LAX (2nd biggest city in USA) almost $600?????,2015-02-23 13:31:20 -0800,34.7206562885191,-104.59566140653 5.69972558218441E+017,neutral,0.6788,,0,US Airways,tjelke,0,@USAirways how does one downgrade a flight?,2015-02-23 13:30:22 -0800,40.1249439069369,-99.0990870337107 5.69972447329575E+017,neutral,1,,,US Airways,smaguire2,0,@USAirways I'm shutting my data off for the flight. I want some response by the time I land. You have 2 hours.,2015-02-23 13:29:55 -0800,42.9653269283195,-93.1646398545855 5.69972250385863E+017,negative,1,Lost Luggage,0.6723,US Airways,ElmiraBudMan,0,@USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags,2015-02-23 13:29:08 -0800,40.2090271674135,-108.576042478594 5.69971550008574E+017,negative,1,Can't Tell,0.6289,US Airways,Andyba25,0,@USAirways I will never fly @USAirways again,2015-02-23 13:26:21 -0800,31.0366753098444,-97.1306880766473 5.69971542538347E+017,negative,0.6902,Can't Tell,0.6902,US Airways,ElmiraBudMan,0,@USAirways the exhaustion of traveling n runnin thru the airport and tryin 2rent a car n not killin myself my family or anybody on the road,2015-02-23 13:26:19 -0800,43.5845504055934,-92.823664222743 5.69971374820885E+017,negative,1,Lost Luggage,0.35,US Airways,smaguire2,0,@USAirways OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock.,2015-02-23 13:25:39 -0800,45.1339405519882,-104.080334536109 5.69971233351213E+017,negative,1,Can't Tell,0.6992,US Airways,smaguire2,0,@USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey. DCA. Would like to reiterate that I was,2015-02-23 13:25:06 -0800,43.3527151818099,-110.835661845503 5.69970977368646E+017,negative,1,Late Flight,1,US Airways,suetrio,0,@USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on.,2015-02-23 13:24:05 -0800,28.2037726719151,-102.521662454145 5.69970853334651E+017,neutral,1,,,US Airways,smaguire2,0,@USAirways and I would have been willing to give him the benefit of the doubt and say we misunderstood each other until he went on a,2015-02-23 13:23:35 -0800,35.434661166438,-106.514981826053 5.69970659297792E+017,positive,0.6354,,,US Airways,Jabis4,0,@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...,2015-02-23 13:22:49 -0800,41.9421484189222,-98.6060925313902 5.69970626057802E+017,neutral,0.701,,0,US Airways,ElmiraBudMan,0,@USAirways doesn't take into account the $450 it cost 2 rent a car 2 drive home,2015-02-23 13:22:41 -0800,41.1340845024134,-98.7226275043358 5.69970608693494E+017,negative,1,Customer Service Issue,0.6444,US Airways,smaguire2,0,"@USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me.",2015-02-23 13:22:37 -0800,35.171533191805,-95.3813774503977 5.69970518381744E+017,negative,1,Customer Service Issue,0.6633,US Airways,smaguire2,0,@USAirways you are supposed to be in the business of belong customers; not humiliating them,2015-02-23 13:22:15 -0800,41.7977419142471,-94.8338124153798 5.69970287493706E+017,negative,1,Flight Attendant Complaints,0.3407,US Airways,smaguire2,0,@USAirways this is no way to treat women. I want someone to contact me and explain how they will make this acceptable.,2015-02-23 13:21:20 -0800,41.585741822399,-101.520458620004 5.69970186431959E+017,negative,1,Can't Tell,1,US Airways,smaguire2,0,@USAirways citizen. I fly your airline constantly and am so offended. Derrick Bussey. Now Im crying on this airplane because I'm so upset,2015-02-23 13:20:56 -0800,44.2847522392241,-108.536734234957 5.69970117154484E+017,negative,0.7021,Late Flight,0.3617,US Airways,eatmyshorts2263,0,@USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday.,2015-02-23 13:20:40 -0800,34.8355129069296,-101.714858821437 5.69969714245431E+017,negative,1,Flight Attendant Complaints,0.6736,US Airways,ElmiraBudMan,0,@USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright,2015-02-23 13:19:04 -0800,38.0597930685487,-101.010085215216 5.69969506740675E+017,neutral,1,,,US Airways,NotClayManship,0,"@USAirways Am I allowed to carry on a suit bag and carry on bag? My suit bag will hang like a jacket would. It is soft sided, 48""",2015-02-23 13:18:14 -0800,39.4323299781771,-99.3515504139373 5.69969386062266E+017,positive,0.3503,,0,US Airways,KateDeLeal,0,@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!,2015-02-23 13:17:45 -0800,42.9577091059321,-108.895724302626 5.69969218306904E+017,negative,1,Flight Attendant Complaints,0.6632,US Airways,smaguire2,0,@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c,2015-02-23 13:17:05 -0800,41.5051362812378,-88.3714385138088 5.69969062228439E+017,negative,1,Flight Attendant Complaints,0.6527,US Airways,smaguire2,0,@USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off,2015-02-23 13:16:28 -0800,37.4952841490879,-98.9460576041777 5.69969045946175E+017,negative,1,Lost Luggage,1,US Airways,Taryn_Sunstrom,0,@USAirways what happens if it isn't located,2015-02-23 13:16:24 -0800,35.5153233184948,-98.0287230185742 5.69968886227051E+017,negative,1,Flight Attendant Complaints,0.6792,US Airways,smaguire2,0,@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me,2015-02-23 13:15:46 -0800,41.9413568644975,-98.0717357006081 5.69968799576924E+017,neutral,0.6922,,0,US Airways,charmellemaria,0,@USAirways so it's a $25.00 bag fee for a golf bag on a domestic flight?,2015-02-23 13:15:25 -0800,52.4537221564484,-100.397490793647 5.69968609440563E+017,negative,1,Cancelled Flight,1,US Airways,ElmiraBudMan,0,@USAirways is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time,2015-02-23 13:14:40 -0800,34.762262820471,-96.1214573910661 5.69967974284714E+017,negative,1,Customer Service Issue,0.6682,US Airways,josebenegas,0,@USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight,2015-02-23 13:12:09 -0800,43.0937794178703,-101.32324272567 5.69967965346664E+017,neutral,1,,,US Airways,DavidAlfieWard,0,"@USAirways hi guys, do you have a general enquires email address please? Thanks David.",2015-02-23 13:12:07 -0800,39.0683784372868,-101.409599045718 5.69967808446009E+017,negative,1,Customer Service Issue,0.6805,US Airways,ElmiraBudMan,0,@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.,2015-02-23 13:11:29 -0800,36.134451533206,-95.6638585236867 5.69967469135143E+017,negative,1,Late Flight,0.3681,US Airways,ElmiraBudMan,0,@USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.,2015-02-23 13:10:08 -0800,44.1776401230978,-94.9822572642134 5.69966745982792E+017,negative,1,Customer Service Issue,1,US Airways,KateDeLeal,0,@USAirways cust svc just let it slip that previous cust svc lied to me about supervisors & corporate ph#. $200 to change a $130 tix? No thx.,2015-02-23 13:07:16 -0800,39.2405845524346,-104.670421089151 5.69966073304523E+017,neutral,1,,,US Airways,putajerseyon,0,@USAirways following you now,2015-02-23 13:04:35 -0800,47.5980045184259,-100.204438359603 5.69964627305603E+017,neutral,1,,,US Airways,putajerseyon,0,@USAirways sorry I didn't realize I wasn't following you,2015-02-23 12:58:51 -0800,31.6673762693573,-97.169460691939 5.69964389660541E+017,negative,1,Customer Service Issue,0.6575,US Airways,TheVoiceofBrian,0,@USAirways please fix your reservations phone system. The weather/backup could not possibly be bad for 10 days! #goodgriefpeople,2015-02-23 12:57:54 -0800,43.2254276671379,-102.710922352841 5.6996339565228E+017,positive,0.6889,,,US Airways,farrellbone,0,@USAirways I made it! Thanks for the help!,2015-02-23 12:53:57 -0800,41.7933334351231,-107.311993589792 5.69962709057298E+017,positive,0.6989,,0,US Airways,ShawnHFoster,0,@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed,2015-02-23 12:51:13 -0800,45.0279846962492,-99.1488344437034 5.69961481455976E+017,neutral,0.6894,,0,US Airways,charmellemaria,0,"@USAirways is there an additional charge for a golf bag with clubs , shoes, and golf balls, if that's the only piece of luggage you check?",2015-02-23 12:46:21 -0800,35.7556387054821,-98.2632218636041 5.69961117235192E+017,negative,0.6863,Flight Booking Problems,0.3493,US Airways,Danye33,0,@USAirways I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help,2015-02-23 12:44:54 -0800,42.1353161559103,-90.9150653711283 5.6996107051905E+017,negative,1,Late Flight,1,US Airways,Jabis4,0,@USAirways 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down!,2015-02-23 12:44:43 -0800,33.7909322542115,-103.942716432896 5.69960904852312E+017,negative,1,Customer Service Issue,1,US Airways,ElmiraBudMan,0,@USAirways just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got.,2015-02-23 12:44:03 -0800,37.1290098731894,-99.9327868025679 5.69960704717009E+017,negative,1,Lost Luggage,0.6494,US Airways,Taryn_Sunstrom,0,@USAirways you guys Cancelled Flightled two of my flights yesterday and I checked the bag to Huntsville and it went missing in Philly.,2015-02-23 12:43:16 -0800,32.5555549195416,-107.205067308467 5.69960575792505E+017,neutral,1,,,US Airways,AshMichelle831,0,"@USAirways if I apply for ur credit card, do you automatically get the companion certificate or do I have to wait for it?",2015-02-23 12:42:45 -0800,44.000968465422,-106.003845796308 5.69960024455455E+017,negative,1,Customer Service Issue,1,US Airways,Bachelorsaurus,0,"@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would.",2015-02-23 12:40:33 -0800,45.1761035817838,-104.576840337458 5.69959975566467E+017,negative,1,Customer Service Issue,1,US Airways,ElmiraBudMan,0,@USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready,2015-02-23 12:40:22 -0800,42.8420382223751,-114.383939903723 5.69959415433966E+017,negative,0.6702,Flight Attendant Complaints,0.6702,US Airways,ElmiraBudMan,0,@USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short,2015-02-23 12:38:08 -0800,39.9958537623205,-96.4819840584392 5.69959393917149E+017,negative,0.6436,Customer Service Issue,0.3465,US Airways,letyak,0,@USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down.,2015-02-23 12:38:03 -0800,36.3983255887762,-101.642717727941 5.69959365236691E+017,negative,1,Bad Flight,0.4039,US Airways,joyadventuremom,0,@USAirways I need to speak with a customer service agent today between 5-8pm I had an unfortunate incident of discrimination today.,2015-02-23 12:37:56 -0800,39.6772347323045,-102.448931278281 5.69958552493793E+017,negative,1,Lost Luggage,1,US Airways,jessicadrew87,0,@USAirways @CLTDouglas slowest baggage claim ever,2015-02-23 12:34:42 -0800,49.8579003622285,-102.028542910861 5.6995830144374E+017,negative,1,Late Flight,0.3444,US Airways,FahadHassan,0,@USAirways Don't blame it on weather. Rep at counter cost me entire day - not weather. Printed Boarding Pass too Late Flight. #TakeResponsibility,2015-02-23 12:33:43 -0800,32.8422220622292,-97.232667884412 5.69957315568394E+017,negative,1,Can't Tell,0.6774,US Airways,josebenegas,0,@USAirways too Late Flight.,2015-02-23 12:29:47 -0800,45.1578565846026,-102.858667584057 5.69956170393195E+017,negative,1,Late Flight,1,US Airways,KingFilson,0,@USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again,2015-02-23 12:25:14 -0800,33.1024878001003,-104.589173689313 5.69956147433574E+017,positive,0.6774,,0,US Airways,redcat255,0,@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!),2015-02-23 12:25:09 -0800,34.2106573243031,-97.7177831316183 5.69952376473301E+017,positive,1,,,US Airways,EmmaJLogue,0,@USAirways made it! Just! Huge relief - thanks for your help!,2015-02-23 12:10:10 -0800,34.4398653646819,-92.4904181100006 5.69951958552805E+017,negative,1,Lost Luggage,1,US Airways,Little_BeerGirl,0,@USAirways how about now getting us the rest of our bags please? We only received 2 of 5. Can you help with that?,2015-02-23 12:08:30 -0800,34.668554955506,-102.32003266324 5.69951021398684E+017,negative,1,Customer Service Issue,0.6722,US Airways,putajerseyon,0,@usairways im trying to get my dads wheelchair and no one is answering at Dulles.we have tried to call back on.multiple times,2015-02-23 12:04:47 -0800,38.0097403704414,-96.8310112863293 5.69950785859146E+017,neutral,1,,,US Airways,DanielleWaugh,0,"@USAirways It's 838. We boarded and we are waiting now to take off, hopefully.",2015-02-23 12:03:51 -0800,45.6441337224122,-105.364425988857 5.69950482665308E+017,positive,1,,,US Airways,EmmaJLogue,0,"@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)",2015-02-23 12:02:38 -0800,39.9354118080774,-105.228865419773 5.69950215513498E+017,negative,1,Late Flight,1,US Airways,thomashoward88,0,@USAirways US 728/Feb 21. Arrive 7 hrs Late Flight; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr.,2015-02-23 12:01:35 -0800,42.1427244939004,-100.196450317047 5.6994996875001E+017,negative,1,Lost Luggage,1,US Airways,Taryn_Sunstrom,0,@USAirways you guys lost my luggage,2015-02-23 12:00:36 -0800,41.2287177370308,-99.453030743459 5.69949405136233E+017,negative,0.6417,Late Flight,0.3384,US Airways,thomashoward88,0,@USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr.,2015-02-23 11:58:21 -0800,41.6874296456191,-96.9879360620474 5.69949007465845E+017,negative,0.6749,Customer Service Issue,0.3585,US Airways,thomashoward88,0,@USAirways US 728/Feb 21 Hour 6 on plane when US Airways representative Kim Y enters deteriorating picture. Unhelpful with no assurances.,2015-02-23 11:56:47 -0800,29.3712305167634,-102.543352207018 5.69948356933333E+017,negative,0.6788,Cancelled Flight,0.6788,US Airways,marvinatorsb,0,"@USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to Cancelled Flight and go w/other airline",2015-02-23 11:54:12 -0800,53.3261754802956,-107.060979983427 5.69948119712063E+017,negative,0.6277,Late Flight,0.6277,US Airways,thomashoward88,0,@USAirways US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!,2015-02-23 11:53:15 -0800,36.468554652716,-103.950735046723 5.69947283846005E+017,neutral,0.6187,,0,US Airways,thomashoward88,0,"@USAirways US 728. Refuel; we've sat for so long. Pilot announces where the truck is. ""Look, over there to the left!"" Actual announcement.",2015-02-23 11:49:56 -0800,44.9017219053382,-96.3960708531069 5.69947048574759E+017,negative,1,Late Flight,0.663,US Airways,EATtoFUEL,0,@USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable,2015-02-23 11:49:00 -0800,39.8042367178561,-105.6131126624 5.69947033857069E+017,neutral,0.6582,,0,US Airways,AnnaIntheCity,0,@USAirways @AmericanAir trying to chg ticket for staff member leaving org before she can fly.We're a nonprofit-can't you make an exception?,2015-02-23 11:48:56 -0800,45.4359304414237,-105.607957486015 5.69947001456071E+017,negative,1,Customer Service Issue,1,US Airways,_leekinney,0,@USAirways How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 # are telling me 2 different things! Got hung up on 2x,2015-02-23 11:48:48 -0800,39.8108388874891,-92.7292402520296 5.69946740855583E+017,negative,1,Bad Flight,0.6848,US Airways,thomashoward88,0,@USAirways US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment.,2015-02-23 11:47:46 -0800,40.4507760705492,-105.139657877541 5.69946472751477E+017,negative,1,Late Flight,1,US Airways,thomashoward88,0,"@USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles.",2015-02-23 11:46:42 -0800,43.0832210635811,-102.911567910671 5.69945501166133E+017,neutral,0.7015,,0,US Airways,thomashoward88,0,"@USAirways US 728 Wait, now a gate opened. Back we go. (Good, maybe we can get off.)",2015-02-23 11:42:51 -0800,37.1989408295575,-101.803506523271 5.69945237025649E+017,negative,1,longlines,0.6701,US Airways,thomashoward88,0,"@USAirways US 728 Uh oh, no gate. Now truck will come to us.",2015-02-23 11:41:48 -0800,36.7631626340055,-107.327367763202 5.69945085158265E+017,negative,0.6632,Can't Tell,0.3368,US Airways,thomashoward88,0,"@USAirways US 728 returned to gate to get ""MEL"" sticker. Oh, look. We heard from pilot! No clue what an MEL sticker is. Anyone?",2015-02-23 11:41:12 -0800,50.0150972578735,-102.447730502458 5.69944996616352E+017,negative,1,Customer Service Issue,1,US Airways,Jess_Yoga,0,@USAirways I spent an hour on the phone with them and got no where at all,2015-02-23 11:40:50 -0800,39.1272641001372,-102.652110162206 5.69944514137363E+017,negative,1,Bad Flight,1,US Airways,thomashoward88,0,"@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment.",2015-02-23 11:38:55 -0800,34.2082353215517,-96.5288802605416 5.6994418201138E+017,negative,1,Flight Attendant Complaints,1,US Airways,thomashoward88,0,"@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard.",2015-02-23 11:37:36 -0800,38.8271378171883,-100.808419907743 5.699438574184E+017,negative,1,Customer Service Issue,0.6772,US Airways,thomashoward88,0,@USAirways US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods.,2015-02-23 11:36:19 -0800,38.0314688978651,-97.0143609509294 5.69943774253621E+017,negative,1,Bad Flight,0.684,US Airways,ac_choplick,0,@USAirways Seat 8D on Flight 545 last night is the worst seat I've ever been in. No leg room! #dividendsmember http://t.co/NUhpLNXRIq,2015-02-23 11:35:59 -0800,44.0271359172763,-106.816369033262 5.69943434536092E+017,negative,1,Flight Attendant Complaints,0.6723,US Airways,Blasterjaxx,1,@USAirways One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity...,2015-02-23 11:34:38 -0800,37.3878995901639,-106.628177562906 5.6994334500028E+017,negative,0.652,Late Flight,0.342,US Airways,thomashoward88,0,"@USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange.",2015-02-23 11:34:17 -0800,38.753436786649,-98.6149675002589 5.69943328701096E+017,negative,1,Late Flight,1,US Airways,KingFilson,0,@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing,2015-02-23 11:34:13 -0800,45.0366543392466,-97.0732494482124 5.69943090766721E+017,neutral,0.6729,,0,US Airways,thomashoward88,0,@USAirways US 728 stated their issues as: kept plane on ground to allow connecting passengers from other flight to board. Fine. Understand.,2015-02-23 11:33:16 -0800,36.7121864449396,-105.98579455938 5.69942656522047E+017,negative,1,Customer Service Issue,1,US Airways,BriRose16,0,"@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic ""sorry"" email back",2015-02-23 11:31:32 -0800,35.1949813144194,-98.0389682690542 5.69942569951601E+017,negative,1,Bad Flight,0.3499,US Airways,Bachelorsaurus,0,"@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules.",2015-02-23 11:31:12 -0800,34.5786506081272,-101.395650615311 5.69941616649245E+017,negative,1,Customer Service Issue,0.6532,US Airways,FahadHassan,0,@USAirways back in line at terminal because phone guy couldn't help. One person in front of me 20 min wait again? http://t.co/HQHdAD7fvK,2015-02-23 11:27:25 -0800,43.3202406012366,-104.61045164497 5.69941050002973E+017,negative,1,Customer Service Issue,1,US Airways,MediatorTerry,0,@USAirways So you understand why I'm resorting to Twitter: No help available at gate while this occurred or by phone afterward.,2015-02-23 11:25:09 -0800,39.7606305858827,-102.241194592287 5.69940989403636E+017,negative,1,Late Flight,1,US Airways,EmmaJLogue,0,@USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please!,2015-02-23 11:24:55 -0800,33.3786625470311,-96.105240019488 5.69940889591796E+017,negative,1,Can't Tell,0.3662,US Airways,thomashoward88,0,"@USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box.",2015-02-23 11:24:31 -0800,36.5854760516166,-98.3001561818875 5.69940462678749E+017,negative,0.7128,Late Flight,0.7128,US Airways,EmmaJLogue,0,"@USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac?",2015-02-23 11:22:49 -0800,50.3076382413128,-95.3228403888273 5.69939368598753E+017,negative,1,Late Flight,0.7118,US Airways,Mister617,0,@USAirways stranding a student trying to get to Birmingham in CLT overnight w/o any help. You can do better than that. @av_duffy,2015-02-23 11:18:29 -0800,39.2003608135527,-105.383041273545 5.69939301301154E+017,negative,0.6563,Customer Service Issue,0.3437,US Airways,putajerseyon,0,"@usairways really need help asap, so please make it quick. Thx.",2015-02-23 11:18:13 -0800,32.9333812404978,-104.268129002288 5.69939286935675E+017,negative,1,Customer Service Issue,0.3422,US Airways,juliebartz,0,@USAirways well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA,2015-02-23 11:18:09 -0800,37.1624650068493,-105.070649500007 5.69938945871626E+017,negative,1,Lost Luggage,1,US Airways,putajerseyon,0,@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.,2015-02-23 11:16:48 -0800,44.1709655854541,-103.912765227234 5.69938939122991E+017,negative,1,Late Flight,0.6492,US Airways,B_Flight5508,0,"@USAirways 4 segments, 4/4 delayed. Gnv > CTL . CTL > JAN . JAN > CTL . CTL > GNV. My year off from flying with you guys was the way to go.",2015-02-23 11:16:46 -0800,44.93291792716,-98.0176106883748 5.69938672935547E+017,negative,1,Cancelled Flight,0.3491,US Airways,KyleHanagami,0,@USAirways is charging me $200 to NOT take my flight. Lol. That is the last time I fly with them.,2015-02-23 11:15:43 -0800,38.7691054658083,-91.6008490445514 5.69938487920566E+017,negative,1,Lost Luggage,0.6528,US Airways,johnhughesrocks,0,@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on.,2015-02-23 11:14:59 -0800,40.8066922652421,-103.254305478512 5.69938470589718E+017,negative,0.6615,Bad Flight,0.3409,US Airways,DanKolbet,0,"@usairways Row 16, flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need.",2015-02-23 11:14:54 -0800,38.0181078085031,-97.33832295384 5.69938119060955E+017,negative,1,Late Flight,0.6617,US Airways,DanKolbet,0,@USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground!,2015-02-23 11:13:31 -0800,40.7028767856255,-102.915474080206 5.69937457837273E+017,negative,0.6667,Can't Tell,0.6667,US Airways,FaknilO,0,"@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers.",2015-02-23 11:10:53 -0800,40.8080638734835,-100.409144966401 5.69936893325898E+017,negative,1,Late Flight,1,US Airways,FaknilO,0,@USAirways why let passengers on board when there was an issue? Over an hour & the pilot doesn't know when we'll leave.,2015-02-23 11:08:38 -0800,35.4521931532974,-99.3118785143488 5.69936213760717E+017,negative,1,Customer Service Issue,1,US Airways,FahadHassan,0,@USAirways anyone there to help? Still on hold...,2015-02-23 11:05:56 -0800,40.364375961819,-99.2866664193619 5.69935818783126E+017,negative,1,Can't Tell,0.361,US Airways,Bachelorsaurus,0,@USAirways oh yay! Now gate agents decide not to deal with upgrade list and just bump up whoever is closest.,2015-02-23 11:04:22 -0800,39.7632953543186,-107.23491560069 5.69935639539425E+017,negative,0.6613,Late Flight,0.6613,US Airways,reverendvelvet,0,@USAirways site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX.,2015-02-23 11:03:40 -0800,35.2862685540843,-104.084897619694 5.69935531213087E+017,negative,0.6669,Customer Service Issue,0.3532,US Airways,Jess_Yoga,0,@USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given.,2015-02-23 11:03:14 -0800,35.6854811704836,-98.8781949488624 5.69935522497479E+017,negative,1,Customer Service Issue,0.6832,US Airways,aepleiss,0,"@USAirways flights & ""customer relations"" are extremely disappointing. Faced too many problems to type. apology=$25 towards a flight. A JOKE",2015-02-23 11:03:12 -0800,45.5714140803579,-102.552947562447 5.69934782643225E+017,negative,1,Customer Service Issue,1,US Airways,Whitncam,0,@USAirways sitting here in PHL with all of your rude Customer Service Agents!,2015-02-23 11:00:15 -0800,40.9660019059199,-98.4014839991865 5.69933275436708E+017,negative,1,Late Flight,1,US Airways,meganpberger,0,@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry,2015-02-23 10:54:16 -0800,37.0610005216562,-94.7406093329314 5.69932287380468E+017,negative,1,Customer Service Issue,1,US Airways,FahadHassan,0,@USAirways now on hold with customer care. Wonder if someone will pick up the phone before 5pm.,2015-02-23 10:50:20 -0800,36.5495467138371,-104.343586658735 5.69932207311049E+017,negative,1,Late Flight,0.6733,US Airways,jsjonker,0,@USAirways when will FLT 445 get a gate at DEN? Over 20 minutes waiting with no information.,2015-02-23 10:50:01 -0800,38.7509372174438,-101.39844381371 5.69930403106173E+017,negative,0.6759,Flight Booking Problems,0.3545,US Airways,Bachelorsaurus,0,@USAirways lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA.,2015-02-23 10:42:51 -0800,32.9849184272403,-106.113711985427 5.69930292024222E+017,negative,1,Late Flight,1,US Airways,RuthieSeale,0,@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.,2015-02-23 10:42:25 -0800,42.029367948973,-90.9709225705389 5.69930199036498E+017,positive,1,,,US Airways,Blasterjaxx,9,@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! 👍,2015-02-23 10:42:02 -0800,43.2141839981063,-92.025006709362 5.6992994533145E+017,negative,1,Bad Flight,0.6688,US Airways,Bachelorsaurus,0,"@USAirways usually ""sorry"" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk.",2015-02-23 10:41:02 -0800,38.4353950914758,-99.4467156818313 5.69929134639612E+017,negative,0.6837,Late Flight,0.3585,US Airways,nhbonedoc,0,@USAirways don't worry. Used own initiative and arriving much earlier than you planned for me,2015-02-23 10:37:49 -0800,45.2767632523795,-97.0541638751478 5.69928540004753E+017,negative,0.6966,Can't Tell,0.6966,US Airways,ecgetty,0,@USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold. Sorry #minefits,2015-02-23 10:35:27 -0800,33.3377897716682,-103.272191080783 5.69926843853185E+017,negative,1,Bad Flight,0.6484,US Airways,marvinatorsb,0,"@USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight",2015-02-23 10:28:42 -0800,42.0456003095217,-97.0836069305985 5.69926412234326E+017,neutral,1,,,US Airways,athenatrigal,0,@USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?,2015-02-23 10:27:00 -0800,48.6412599993351,-107.802929079333 5.69926031542346E+017,negative,1,Customer Service Issue,0.6598,US Airways,marvinatorsb,0,"@USAirways booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service",2015-02-23 10:25:29 -0800,40.4096443043932,-100.149762618842 5.69925709025509E+017,negative,1,Lost Luggage,1,US Airways,Ward1987M,0,"@USAirways Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost & no ownership from @USAirways",2015-02-23 10:24:12 -0800,35.2303608958326,-107.937180406167 5.69923242015765E+017,positive,1,,,US Airways,electromail,0,@USAirways They were breathing very heavily. but were super helpful. Thank you.,2015-02-23 10:14:24 -0800,34.0106974600967,-105.416848763514 5.69923163259318E+017,negative,1,Customer Service Issue,1,US Airways,electromail,0,"@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody...",2015-02-23 10:14:05 -0800,43.4613351982581,-97.0822025601249 5.69922365322338E+017,positive,0.6513,,0,US Airways,lulainlife,0,"@USAirways okay, great. Thank you!",2015-02-23 10:10:55 -0800,31.7239744814151,-97.9601327263467 5.69921842204566E+017,negative,1,Late Flight,0.6723,US Airways,nhbonedoc,0,@USAirways now my rebooked connection is delayed.,2015-02-23 10:08:50 -0800,45.5071154562664,-92.2011861653781 5.69921840904327E+017,negative,1,Lost Luggage,1,US Airways,Andyba25,0,@USAirways I am in meetings in California and have no luggage!!,2015-02-23 10:08:50 -0800,41.5902346737888,-106.232369104489 5.69921757647213E+017,negative,1,Customer Service Issue,1,US Airways,johnhughesrocks,0,@USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered?,2015-02-23 10:08:30 -0800,45.8438085158638,-106.96039152084 5.69921646057927E+017,negative,1,Customer Service Issue,1,US Airways,rapidtravelchai,0,@USAirways any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold,2015-02-23 10:08:03 -0800,44.0943505410514,-89.325522381586 5.6992126760158E+017,negative,1,Lost Luggage,1,US Airways,johnhughesrocks,0,@USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online?,2015-02-23 10:06:33 -0800,39.3866533159753,-98.1522110667435 5.69920484856476E+017,negative,1,Customer Service Issue,1,US Airways,taleson2wheels,0,@USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail,2015-02-23 10:03:26 -0800,39.4719769899994,-105.331962922733 5.69920436466794E+017,negative,0.6598,Customer Service Issue,0.6598,US Airways,nhbonedoc,0,@USAirways how long for a reply,2015-02-23 10:03:15 -0800,39.1272756471785,-94.8637553435371 5.69919319821435E+017,neutral,0.6809,,0,US Airways,mrpearson3rd,0,@USAirways Bag policy says stroller OR car seat. We need to bring 2 car seats and 1 stroller. Should I just call for details?,2015-02-23 09:58:49 -0800,46.2298678050069,-99.1442197564255 5.69918035097731E+017,positive,1,,,US Airways,FitzFrancis,0,@USAirways it was customer service like I have never seen before! Kudos to your organization.,2015-02-23 09:53:42 -0800,41.8881653572604,-99.8135427761907 5.69917765676601E+017,negative,1,Customer Service Issue,0.6809,US Airways,jonbrownmusic,0,@USAirways Who intentionally buys a flight with a 10 hour layover? And what kind of airline would charge $200 to fix it? Wow... #usairways,2015-02-23 09:52:38 -0800,48.0792846635935,-97.0991702365362 5.6991769275863E+017,negative,1,Customer Service Issue,1,US Airways,UrbanPranaYoga,0,@USAirways how do I get a hold of customer service? I've called multiple times & have been on hold for 30+ mins only to have to hang up,2015-02-23 09:52:21 -0800,36.3504742953946,-105.81593922819 5.699174310591E+017,negative,1,Customer Service Issue,1,US Airways,MustSeeItAll_,0,@USAirways is there a # or a time bracket I can call to fix this problem?I've been attempting to fix this contact information issue for days,2015-02-23 09:51:18 -0800,37.3865301088636,-103.206230268567 5.69916586682946E+017,negative,1,Customer Service Issue,1,US Airways,Andyba25,0,@USAirways I called the number and they said no one is available to take my call...guys this is insane,2015-02-23 09:47:57 -0800,45.5065024150886,-98.2914308464079 5.69914295854739E+017,negative,0.6575,Customer Service Issue,0.6575,US Airways,jhughes1025,0,.@USAirways Can't book a flight online or over the phone. Your customer service is usually great -- anything you can do to help?,2015-02-23 09:38:51 -0800,39.5028020061642,-109.219002523769 5.69914076496851E+017,negative,1,Cancelled Flight,0.6714,US Airways,EdPlotts,0,"@USAirways / @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time",2015-02-23 09:37:58 -0800,44.0679433811352,-109.681438567444 5.69913838746743E+017,neutral,1,,,US Airways,CatieKriewald,0,"@USAirways contact via FB messages, Twitter DM or text?",2015-02-23 09:37:02 -0800,42.6446541344111,-100.700319622156 5.6991296327388E+017,negative,1,Customer Service Issue,1,US Airways,CatieKriewald,0,@USAirways called 3x & it says high call volumes call back. At $1 a minute for international calls is there any way someone can contact me?,2015-02-23 09:33:33 -0800,36.8146443994378,-100.714239014075 5.69911231705944E+017,negative,1,Customer Service Issue,0.6596,US Airways,Debbie_GBennett,0,@USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :(,2015-02-23 09:26:40 -0800,33.8618068069234,-96.2858699395542 5.69911064105755E+017,negative,1,Late Flight,1,US Airways,nhbonedoc,0,"@USAirways delayed, connection missed, now extended layover how about a lounge pass for PHL. #5077",2015-02-23 09:26:00 -0800,40.2985549902812,-109.944910820703 5.69910971222893E+017,negative,1,Late Flight,0.37,US Airways,phillipfgo,0,"@USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever.",2015-02-23 09:25:38 -0800,40.5686104212272,-98.2317707191427 5.69910571686089E+017,negative,0.35,Can't Tell,0.35,US Airways,JKlein126,0,@USAirways she will be reaching out to you! HARDWORKING mom just trying to do her best!,2015-02-23 09:24:03 -0800,44.4130828870973,-95.1203366754962 5.69910441423417E+017,neutral,1,,,US Airways,ColfaxCapital,0,"@USAirways great operation you guys are running. More mechanical issues, and now taping piece of plane together LOL http://t.co/I5V9wfbtuE",2015-02-23 09:23:32 -0800,32.1836252002413,-105.272658891673 5.69910410343805E+017,neutral,0.6593,,,US Airways,jhughes1025,0,@USAirways thanks! Any idea when it will be resolved? I'd like to purchase my ticket!,2015-02-23 09:23:24 -0800,40.604560442585,-94.5435657786899 5.69910335353852E+017,neutral,1,,,US Airways,dtopler,0,"@USAirways Hi, can you attach my AA FF# 94LXA62 to reservation E2KVM4. Thansk!",2015-02-23 09:23:07 -0800,39.7961016243597,-105.906551829202 5.69909641129402E+017,negative,1,Customer Service Issue,1,US Airways,bcruz1028,0,@USAirways When I check online it states status closed. What does this mean? As I have yet been able to reach a live person...,2015-02-23 09:20:21 -0800,38.0336473048444,-100.192422741795 5.69909232696484E+017,negative,0.6875,Customer Service Issue,0.6875,US Airways,electromail,0,@USAirways Your system is affected by the weather?,2015-02-23 09:18:44 -0800,38.8200063965231,-98.4344933087306 5.69909058250998E+017,positive,1,,,US Airways,The_BlueAnchor,0,@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!,2015-02-23 09:18:02 -0800,38.1448268973876,-101.222775332682 5.69908805724713E+017,negative,1,Customer Service Issue,0.3526,US Airways,juliebartz,0,@USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating,2015-02-23 09:17:02 -0800,37.2752133237399,-92.8742066745568 5.69908781720703E+017,negative,0.6427,Customer Service Issue,0.6427,US Airways,lulainlife,0,@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates??,2015-02-23 09:16:56 -0800,37.0404486697195,-104.276760171105 5.6990778210884E+017,negative,0.967,Can't Tell,0.8042,US Airways,mydulcebella,1,@USAirways / @AmericanAir don't forget without your customers you would be out of business! #epicfail #usairwaysfail,2015-02-23 09:12:58 -0800,38.8297208203852,-98.4083482600837 5.69907323650634E+017,neutral,0.6563,,0,US Airways,therealcharlie,0,@USAirways Hi guys! Are flights 5594 and 3937 still on time? The site and app are both down and I can't check. Thanks!,2015-02-23 09:11:08 -0800,37.3626649862261,-93.4501041080777 5.69906167947899E+017,negative,1,Can't Tell,1,US Airways,MeeestarCoke,0,@USAirways @AmericanAir hey since you f*%#ed my wknd can I have day pass to admirals club or meal coupon or free coke? {blank stare},2015-02-23 09:06:33 -0800,42.1030997046071,-102.842611695861 5.69905936980185E+017,negative,1,Customer Service Issue,0.6736,US Airways,daknadler,1,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail,2015-02-23 09:05:38 -0800,31.2726729516849,-100.848756054997 5.69905899650884E+017,negative,0.685,Lost Luggage,0.685,US Airways,Andyba25,1,"@USAirways I listed my baggage claim number. Have them call me, my number is on the ticket. I had to use Lady Speed Stick this morning.",2015-02-23 09:05:29 -0800,39.4494145050276,-101.335750352462 5.69905773276308E+017,negative,1,Lost Luggage,0.6735,US Airways,acnewsguy,0,@USAirways Another dead end. They only handle AA L&F. They gave me the same failed # I already had. 610-362-7498(99) VM full. #lost,2015-02-23 09:04:59 -0800,43.113346700217,-105.500497805444 5.69905559652012E+017,negative,1,Flight Attendant Complaints,0.6608,US Airways,mydulcebella,0,@USAirways Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail,2015-02-23 09:04:08 -0800,41.700956754994,-91.3483150240011 5.69904589010575E+017,positive,0.7059,,0,US Airways,steve_muns,0,@USAirways over the phone. I called the 6170 number and she picked up almost immediately.,2015-02-23 09:00:16 -0800,40.1044825495073,-96.7088530546229 5.69903725449323E+017,neutral,0.6838,,,US Airways,HutchinsJim,0,"@USAirways @HutchinsJim Yes, I made the flight and got my workout in too.",2015-02-23 08:56:51 -0800,33.2184602084029,-97.1722596399405 5.69903376583914E+017,positive,0.6882,,,US Airways,The_BlueAnchor,0,@USAirways 603 & 2705 DFW to PSP thank you!,2015-02-23 08:55:27 -0800,43.3795515362408,-98.0378112545137 5.69902284710085E+017,positive,0.6392,,,US Airways,ChrisClark09,0,@USAirways 1899. Thanks,2015-02-23 08:51:07 -0800,29.7617341716883,-100.286161934226 5.69900620095857E+017,negative,0.6146,Flight Booking Problems,0.3125,US Airways,cookyvonne,0,@USAirways what's going on with your website & mobile app??? Help!!!,2015-02-23 08:44:30 -0800,47.2503896891937,-95.4038517907756 5.69899859995693E+017,negative,0.6391,Can't Tell,0.6391,US Airways,MediatorTerry,0,@USAirways We have submitted the customer relations form and await your response!,2015-02-23 08:41:29 -0800,38.6889950579621,-101.361698105424 5.69899859161027E+017,negative,1,Customer Service Issue,1,US Airways,electromail,0,"@USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced.",2015-02-23 08:41:29 -0800,45.611192694445,-105.650121463396 5.69899709734752E+017,negative,1,Customer Service Issue,0.6838,US Airways,electromail,0,@USAirways I NEED TO *SPEAK* TO SOMEBODY ABOUT A RESERVATION. As in talk to a human being. Yet your computer system puts the phone down on,2015-02-23 08:40:53 -0800,32.3752926670188,-105.301550575248 5.69899203339657E+017,neutral,0.6596,,0,US Airways,mattiasskovhoej,0,@USAirways Will you pick up your phone then?,2015-02-23 08:38:52 -0800,47.4132643835213,-101.376195236562 5.69899102198206E+017,negative,1,Bad Flight,0.3621,US Airways,daknadler,0,@USAirways : Premier provider of missed connections! #usairwaysfail,2015-02-23 08:38:28 -0800,37.3073718848739,-104.217396470043 5.69898346036404E+017,negative,0.6739,Customer Service Issue,0.6739,US Airways,TheRealChrisCin,0,"@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times",2015-02-23 08:35:28 -0800,39.2915233118987,-102.814946600222 5.69897798692286E+017,negative,1,Bad Flight,0.6478,US Airways,StevenS_CG,0,@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup,2015-02-23 08:33:18 -0800,28.5006227343413,-99.3331657314466 5.69897573294744E+017,positive,1,,,US Airways,steve_muns,0,@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!,2015-02-23 08:32:24 -0800,38.4037282605864,-90.665889041758 5.69896616322335E+017,negative,1,Customer Service Issue,1,US Airways,hannah_rose22,0,"@USAirways is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls",2015-02-23 08:28:36 -0800,35.6078648670986,-100.081854171724 5.69896241196339E+017,negative,1,Lost Luggage,0.6743,US Airways,Andyba25,0,@USAirways no you call me.,2015-02-23 08:27:06 -0800,47.2668639838595,-115.344979014986 5.69895538910499E+017,negative,1,Lost Luggage,0.677,US Airways,_Leycar,0,@USAirways they told me to call back Late Flightr,2015-02-23 08:24:19 -0800,41.0383220099522,-104.31071214524 5.69895100526039E+017,negative,1,Flight Booking Problems,0.6495,US Airways,dan3598328,0,@USAirways i will be Cancelled Flighting my us airways credit card and choosing other airlines after my experience this week.,2015-02-23 08:22:34 -0800,43.5922903533087,-107.509658050808 5.6989498326571E+017,neutral,0.6696,,,US Airways,The_BlueAnchor,0,"@USAirways thank you, but it says the website is down",2015-02-23 08:22:06 -0800,41.1028297746321,-100.104115639986 5.69894449922253E+017,negative,1,Customer Service Issue,1,US Airways,EmilyRadtke_99,0,"@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule",2015-02-23 08:19:59 -0800,43.385684584454,-115.740327480142 5.69894295953646E+017,negative,1,Late Flight,0.3407,US Airways,fcutitta,0,@USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr,2015-02-23 08:19:22 -0800,38.9770604549695,-109.496663812296 5.69894100649947E+017,negative,1,Customer Service Issue,1,US Airways,ChrisClark09,2,@USAirways website isnt working and I cant talk to any1 on the phone to check flight status out of dfw. Roads are awful and cant get there,2015-02-23 08:18:36 -0800,41.4959024558702,-95.2082038438312 5.69894035797754E+017,negative,1,Cancelled Flight,0.6373,US Airways,eozonian,0,@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip.,2015-02-23 08:18:20 -0800,44.0172475686027,-93.333274986924 5.69893878536528E+017,negative,1,Cancelled Flight,1,US Airways,steve_muns,0,@USAirways If my flight is going to be Cancelled Flightled every week I might as well be in business class.,2015-02-23 08:17:43 -0800,45.3161096917152,-95.8015257677676 5.6989355475304E+017,negative,1,Cancelled Flight,1,US Airways,steve_muns,0,@USAirways 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively?,2015-02-23 08:16:26 -0800,45.3192088058753,-107.236758251948 5.69892553690124E+017,positive,1,,,US Airways,AraeB,0,@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!,2015-02-23 08:12:27 -0800,36.6563361982365,-104.106992583174 5.69892413235294E+017,negative,1,Customer Service Issue,0.6526,US Airways,tannapistolis,0,@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too,2015-02-23 08:11:54 -0800,42.411457194733,-99.4852713745033 5.69891350302368E+017,negative,1,Cancelled Flight,1,US Airways,K31RRY,0,"@USAirways Going to Manchester, UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight??",2015-02-23 08:07:40 -0800,43.6882624953204,-105.610995677857 5.69891260405666E+017,negative,1,Lost Luggage,0.6555,US Airways,CatieKriewald,0,@USAirways if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated.,2015-02-23 08:07:19 -0800,35.6336333244851,-95.8150823970475 5.69890430893994E+017,negative,1,Lost Luggage,1,US Airways,CatieKriewald,0,"@USAirways thanx but this isn't my first rodeo. Done & done yesterday. No results or comm, unless u count status: bags lost & claim filed.",2015-02-23 08:04:01 -0800,37.1631643823361,-101.670824088834 5.69890311608111E+017,negative,1,Customer Service Issue,1,US Airways,acnewsguy,0,@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com,2015-02-23 08:03:32 -0800,32.2074102447743,-97.0927418796084 5.69890309624083E+017,negative,1,Bad Flight,0.7038,US Airways,ThisGuyShaun,0,@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.,2015-02-23 08:03:32 -0800,48.0067346210998,-99.5060866657088 5.6989015283275E+017,negative,1,Late Flight,1,US Airways,steve_muns,0,@USAirways or how about power outlets at your seat if you're gonna keep us siting here forever?,2015-02-23 08:02:55 -0800,34.8410294228283,-99.253219887638 5.69889475658179E+017,negative,1,Customer Service Issue,1,US Airways,BriRose16,0,@USAirways I would appreciate a call regarding a HORRIBLE experience I had with a gate agent. Was on hold for 39 min and then hung on me.,2015-02-23 08:00:13 -0800,37.0032319286497,-92.1689174620438 5.69888762982851E+017,neutral,0.6578,,0,US Airways,MustSeeItAll_,0,"@USAirways I understand that, and when I'm attempting to change the information so they are identical, it tells me to call a #",2015-02-23 07:57:23 -0800,31.3566092633912,-95.1948998091555 5.69888646633017E+017,negative,1,Late Flight,1,US Airways,Tasil2005,0,@USAirways What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update.,2015-02-23 07:56:56 -0800,40.4436300769159,-97.6481378872742 5.69887957810864E+017,negative,1,Lost Luggage,1,US Airways,_Leycar,0,@USAirways but my bag is still missing,2015-02-23 07:54:11 -0800,46.482422528327,-102.120136474577 5.69887533267612E+017,negative,0.8563,Late Flight,0.5938,US Airways,ConstanceSCHERE,0,@USAirways Seriously doubt that as I am still sitting inside at the gate.,2015-02-23 07:52:30 -0800,33.3026964269269,-96.3290236941628 5.69886919833875E+017,negative,1,Customer Service Issue,0.6826,US Airways,dan3598328,0,"@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted. No meal voucher?",2015-02-23 07:50:04 -0800,37.0460228524094,-115.837277729529 5.69886537128632E+017,negative,1,Cancelled Flight,0.6967,US Airways,TheRealChrisCin,0,"@USAirways flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer...",2015-02-23 07:48:33 -0800,39.435038932654,-98.8041954300197 5.69885003020182E+017,neutral,1,,,US Airways,MeeestarCoke,0,"@USAirways @AmericanAir taking off now. if I don't have a private jet to bora bora by the time I land, I'm calling Oprah",2015-02-23 07:42:27 -0800,35.7391182104569,-94.4290726774999 5.69884559380238E+017,negative,1,Customer Service Issue,1,US Airways,MeeestarCoke,0,"@USAirways @AmericanAir call the number listed? sure! by next Friday, I should get a real live person on the line http://t.co/8TJUuM22dD",2015-02-23 07:40:41 -0800,46.9975316321578,-100.700718337413 5.69884071758836E+017,negative,1,Cancelled Flight,1,US Airways,eozonian,0,@USAirways thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer.,2015-02-23 07:38:45 -0800,43.6957518137686,-105.515900687429 5.69884052758659E+017,negative,1,Can't Tell,1,US Airways,sydlisterney,0,@USAirways Strike Three!!! You guys suck!!!,2015-02-23 07:38:40 -0800,40.941499683908,-101.375647292961 5.69883910735159E+017,negative,1,Cancelled Flight,0.3441,US Airways,jamescav25,0,"@USAirways 2 days in a row, not buying it. I suggest you review your policy w respect to unaccompanied minors, should have had a seat on Sun",2015-02-23 07:38:06 -0800,40.6664260566945,-111.551160154475 5.69883672679215E+017,negative,0.716,Flight Booking Problems,0.3609,US Airways,MeeestarCoke,0,@USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1,2015-02-23 07:37:10 -0800,44.3685585161886,-96.1755820581973 5.69883558749336E+017,negative,1,Flight Booking Problems,1,US Airways,adamrdodd,0,"@USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited.",2015-02-23 07:36:42 -0800,46.4519461412468,-100.143049378605 5.69883376041251E+017,negative,1,Late Flight,1,US Airways,ezemanalyst,0,"@USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge. You treat your customers like crap",2015-02-23 07:35:59 -0800,33.4446559070235,-93.3367548716526 5.69883285989532E+017,negative,1,Customer Service Issue,1,US Airways,MeeestarCoke,0,@USAirways @AmericanAir 28 hours Late Flightr still no email. work supervisor needs documentation to approve last minute vacation day request,2015-02-23 07:35:37 -0800,38.1333768937139,-103.427888485354 5.69882980992336E+017,negative,0.6987,Customer Service Issue,0.6987,US Airways,MeeestarCoke,0,@USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent,2015-02-23 07:34:25 -0800,49.4019949378232,-98.9431822379187 5.69882442129134E+017,negative,1,Cancelled Flight,1,US Airways,Allmyvacations,0,@USAirways here's to sitting on hold for 4 hrs flight Cancelled Flighted and they disconnect twice. #fend4urself #stranded #diverted,2015-02-23 07:32:16 -0800,43.5134202977544,-99.0543007673975 5.69882324713783E+017,negative,1,Cancelled Flight,1,US Airways,K31RRY,0,"@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!",2015-02-23 07:31:48 -0800,35.8084758803742,-107.192479713533 5.69881123741938E+017,negative,0.6522,Flight Booking Problems,0.337,US Airways,bdaneu,0,@USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco,2015-02-23 07:27:02 -0800,31.4259818850362,-94.6004559677262 5.69881062169567E+017,negative,1,Late Flight,1,US Airways,_Leycar,0,@USAirways no my flight plans have been delayed until tuesday due to your computer crash,2015-02-23 07:26:47 -0800,38.9540403255543,-116.046972236809 5.69880207911461E+017,negative,1,Late Flight,0.6976,US Airways,ConstanceSCHERE,0,@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!,2015-02-23 07:23:24 -0800,33.1736265074469,-100.888770332189 5.69880100218544E+017,negative,0.6507,Bad Flight,0.3275,US Airways,MeeestarCoke,0,"@USAirways @AmericanAir ""ma'am the doors close 10 mins prior to departure"" ""but I was here 20 mins before?!?"" laughter from the 2 agents",2015-02-23 07:22:58 -0800,41.23425573676,-102.101191231307 5.69879818063508E+017,negative,1,Flight Attendant Complaints,1,US Airways,MeeestarCoke,0,"@USAirways @AmericanAir at 9:05am after the plane left: ""why were there no agents and why were the doors closed so early?""",2015-02-23 07:21:51 -0800,39.8642927223758,-103.108984957291 5.69879601784042E+017,negative,1,Customer Service Issue,0.3511,US Airways,Isqrdisnegativ1,0,@USAirways I called more than 25 times to redeem mile points and can't get through. You advertise the miles but make them very hard to use!,2015-02-23 07:20:59 -0800,44.7943987156584,-103.641194113355 5.69879100971754E+017,negative,1,Can't Tell,0.3617,US Airways,MeeestarCoke,0,"@USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents",2015-02-23 07:19:00 -0800,41.8445982966614,-101.195840149442 5.69878754551599E+017,negative,1,Lost Luggage,1,US Airways,bcruz1028,0,@USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest.,2015-02-23 07:17:37 -0800,35.2612199179694,-96.5684220023607 5.69878117583622E+017,positive,1,,,US Airways,miscgal,0,@USAirways Thanks for the information!,2015-02-23 07:15:05 -0800,46.3489245001054,-96.340111576953 5.69876325588197E+017,neutral,1,,,US Airways,NathanOKIE,0,@USAirways @AmericanAir I need to move a reservation due to weather in the middle part of the U.S. I would like to change departing airport,2015-02-23 07:07:58 -0800,41.0408172202746,-95.619287365026 5.69874973021622E+017,positive,1,,,US Airways,FitzFrancis,0,@USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!,2015-02-23 07:02:35 -0800,46.8995427296576,-103.78195691151 5.69874944282235E+017,negative,1,Late Flight,1,US Airways,tjmurphy24_law,0,@USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast,2015-02-23 07:02:29 -0800,39.6118029981121,-93.5091252022571 5.6987455317581E+017,negative,1,Customer Service Issue,0.6923,US Airways,MustSeeItAll_,0,@USAirways getting extremely frustrated w/ the phone/online service for merging frequent flyer miles.,2015-02-23 07:00:55 -0800,45.7845817542388,-109.447896907422 5.6987396817526E+017,negative,1,Customer Service Issue,0.68,US Airways,jamescav25,0,@USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this.,2015-02-23 06:58:36 -0800,36.9615358516536,-94.063234699923 5.698731901906E+017,neutral,0.6716,,0,US Airways,NathanOKIE,0,@USAirways @AmericanAir can someone help me with some travel issues today?,2015-02-23 06:55:30 -0800,42.8913295966407,-103.020518694208 5.69873091763032E+017,negative,1,Late Flight,0.672,US Airways,ConstanceSCHERE,0,"@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable.",2015-02-23 06:55:07 -0800,39.782330714469,-103.038514387923 5.6987193225173E+017,neutral,1,,,US Airways,LarrySandeen,0,"@USAirways There is nothing on my USAir CC at this point, but the email stated I would be charged. Thanks for the reply.",2015-02-23 06:50:31 -0800,48.1549787401908,-96.7427688782636 5.6987092441097E+017,negative,1,Can't Tell,0.6826,US Airways,ashwatson3,0,@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly,2015-02-23 06:46:30 -0800,42.6954924690401,-102.979295047779 5.69870657246405E+017,negative,1,Flight Attendant Complaints,0.6869,US Airways,ashwatson3,0,"@USAirways i have never been treated so poorly by an airline in my life, as a military family we do alot of flying..",2015-02-23 06:45:27 -0800,36.9149477408137,-101.043823812946 5.69870445710672E+017,negative,1,Customer Service Issue,0.676,US Airways,LarrySandeen,0,@USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning.,2015-02-23 06:44:36 -0800,44.1579533616959,-101.912605294185 5.69870442388984E+017,negative,1,Customer Service Issue,0.6902,US Airways,ashwatson3,0,@USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date,2015-02-23 06:44:35 -0800,35.3817366639929,-101.576270850382 5.69870374638236E+017,neutral,0.6771,,0,US Airways,heatherjpitcher,0,@USAirways & @AmericanAir what are your weight restrictions for carry on luggage? Can find measurements but not weight restrictions. TIA,2015-02-23 06:44:19 -0800,42.9191699803944,-111.63215027408 5.69870248779903E+017,negative,1,Cancelled Flight,0.6866,US Airways,ashwatson3,0,@USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....,2015-02-23 06:43:49 -0800,38.6303030706565,-102.423997864615 5.69870128915083E+017,negative,1,Customer Service Issue,1,US Airways,AFord1358,0,@USAirways I've been on hold for 30 minutes and counting. #unacceptable,2015-02-23 06:43:21 -0800,31.4113887200376,-101.56248337983 5.69870036992594E+017,negative,1,Cancelled Flight,1,US Airways,LarrySandeen,0,@USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM,2015-02-23 06:42:59 -0800,27.3500670538224,-105.434526872657 5.69870007368331E+017,negative,1,Can't Tell,0.352,US Airways,ashwatson3,0,@USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids,2015-02-23 06:42:52 -0800,38.7216934060291,-100.429391658745 5.69869978217914E+017,negative,1,Customer Service Issue,1,US Airways,bcruz1028,0,"@USAirways Will tweet all day until I get a live cust rep. I will make sure the world knows you don't care about your customers health.",2015-02-23 06:42:45 -0800,40.3928642792472,-101.730330368164 5.69869163029762E+017,positive,1,,,US Airways,jcsolomons,0,@USAirways Thank you.,2015-02-23 06:39:30 -0800,45.8639537064317,-97.8507529088487 5.69867947130421E+017,neutral,0.6629,,0,US Airways,DonIrvine,0,@USAirways 4473. She just called to say it's a runway clearing problem of all things.,2015-02-23 06:34:40 -0800,46.2096513025696,-97.3184443433831 5.69866875452203E+017,negative,1,Late Flight,1,US Airways,ConstanceSCHERE,0,@USAirways Decided to be a good sport and give you guys another shot. Flight delayed. Again.,2015-02-23 06:30:25 -0800,34.6125686542865,-95.3030142661355 5.69866461172388E+017,negative,1,Customer Service Issue,0.6919,US Airways,MeeestarCoke,0,@USAirways @AmericanAir on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin...,2015-02-23 06:28:46 -0800,37.9599551628818,-109.331111840694 5.69866081164112E+017,neutral,1,,,US Airways,The_BlueAnchor,0,@USAirways will all flights out of DFW be Cancelled Flightled today?,2015-02-23 06:27:16 -0800,29.4745122618355,-106.443096876614 5.69865823415902E+017,neutral,1,,,US Airways,ttorabisu,0,@USAirways can you add my KTN to an existing reservation?,2015-02-23 06:26:14 -0800,47.6784491152094,-97.3448533587904 5.69865637666931E+017,negative,1,longlines,0.6708,US Airways,macaliciousmac,0,@USAirways please fix the very unproductive check in process at @DCA. 20 check in stations and 2 people working them. What a total mess!!!!,2015-02-23 06:25:30 -0800,42.9562383427739,-98.6485988774759 5.69864720305553E+017,negative,0.6523,Can't Tell,0.6523,US Airways,jcsolomons,0,@USAirways I will. Is it down or is just me?,2015-02-23 06:21:51 -0800,51.9093755882638,-95.0441432953353 5.69863183961166E+017,neutral,0.6775,,0,US Airways,BSmithwood,0,@USAirways I'm supposed to fly through Dallas. Can you help me get a new itinerary?,2015-02-23 06:15:45 -0800,44.9963134050604,-92.058779818064 5.69862572540879E+017,positive,1,,,US Airways,JOHN_TURNER_JR,0,@USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService,2015-02-23 06:13:19 -0800,40.6185369753681,-106.220800804625 5.69861759240172E+017,positive,1,,,US Airways,jsilver76,0,@USAirways Thanks!,2015-02-23 06:10:05 -0800,40.259675839017,-101.464685083841 5.69860355746214E+017,negative,1,Can't Tell,0.378,US Airways,JKlein126,4,@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight,2015-02-23 06:04:30 -0800,37.5430445772037,-107.352140172672 5.69857037477159E+017,negative,1,Can't Tell,0.6732,US Airways,StephanSDalal,0,"@USAirways: I relied on US Airways, and that was my mistake. Awful customer experience.",2015-02-23 05:51:19 -0800,42.7520238187928,-96.2845192442214 5.69856874604048E+017,negative,1,Customer Service Issue,0.6952,US Airways,jcsolomons,0,@USAirways Thank you. The website crashing for me.,2015-02-23 05:50:40 -0800,34.9058872920191,-94.8942979144655 5.69854370726064E+017,negative,1,Cancelled Flight,0.3373,US Airways,XtianinNYC,0,"@USAirways. On hold 2hrs after my flight was Cancelled Flightled & ""Anthony"" was beyond rude and not helpful! @AmericanAir they're weighing you down.",2015-02-23 05:40:44 -0800,45.4015821851912,-106.57589880495 5.69852380327612E+017,negative,1,Late Flight,1,US Airways,corybronze,0,"@USAirways Will the nightmare ever end? Just found out our flight today is delayed due to ""ground handling delays affecting a prior flight.""",2015-02-23 05:32:49 -0800,34.7113197782549,-100.722673920599 5.69850182784967E+017,positive,1,,,US Airways,TeaMontgomery,0,@USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service,2015-02-23 05:24:05 -0800,45.0028297407928,-100.762870611185 5.69849295786127E+017,negative,0.6452,Can't Tell,0.6452,US Airways,daknadler,0,"@USAirways : When You've Got to Get There, We've Got Excuses! #usairwaysfail",2015-02-23 05:20:34 -0800,46.280684235785,-102.449496444725 5.69849281533874E+017,neutral,0.7006,,0,US Airways,LaurenCarrot,0,"@USAirways I'm referring to email like this. Just tell people when they GET the upgrade. Otherwise, we know already. http://t.co/N8UvCLMADA",2015-02-23 05:20:30 -0800,44.081106567969,-93.0339428797423 5.69848398129566E+017,negative,1,Lost Luggage,0.6609,US Airways,klink1015,0,"@USAirways first, luggage got stuck in a different city, now I get them back today & one of your employees stole a pair of gloves from me!",2015-02-23 05:17:00 -0800,40.88834571548,-110.248109783673 5.69846619996361E+017,neutral,1,,,US Airways,Plopadiddy,0,"@USAirways I just reserved a flight with my companion certificate, where do I mail the certificate for verification???? THX!!!",2015-02-23 05:09:56 -0800,45.8947233195671,-95.8915947275256 5.69844919617102E+017,neutral,1,,,US Airways,jsilver76,0,"@USAirways Do your flight schedules to - from Quintana Roo, Mexico reflect their newly adopted time zone change to EST?",2015-02-23 05:03:10 -0800,40.0242967195828,-98.3371678299498 5.69844782702338E+017,negative,1,Customer Service Issue,1,US Airways,MadameMoodle,0,@USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http://t.co/Pw1eudlcZg,2015-02-23 05:02:38 -0800,42.0142430112936,-105.951071321169 5.69844191938908E+017,neutral,0.6421,,0,US Airways,daknadler,0,@USAirways : Maybe You Should Drive #usairwaysfail,2015-02-23 05:00:17 -0800,36.5111157413611,-91.824408445908 5.69843749230133E+017,negative,0.6458,Can't Tell,0.6458,US Airways,daknadler,1,@USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail,2015-02-23 04:58:31 -0800,46.9463124376751,-102.901589508195 5.69843142830072E+017,neutral,0.6458,,,US Airways,PeterPiatetsky,0,@USAirways thank you for the apology,2015-02-23 04:56:07 -0800,29.2947653263526,-96.1868931001598 5.69842257588847E+017,negative,0.6713,Customer Service Issue,0.6713,US Airways,jcsolomons,0,@USAirways Can you help me with a refund. the phone guy couldn't help. The website won't let me submit a reply.,2015-02-23 04:52:36 -0800,42.9794137504466,-103.166469117828 5.69841949185839E+017,negative,1,Late Flight,1,US Airways,daknadler,0,@USAirways We take Late Flight to a whole new level!,2015-02-23 04:51:22 -0800,36.3746147228417,-106.574635669637 5.69837569392968E+017,positive,1,,,US Airways,hegshmeg,0,“@USAirways: @hegshmeg O” thank you for that elaborate response,2015-02-23 04:33:58 -0800,44.5087734928614,-106.182850283519 5.6983368031683E+017,negative,1,Can't Tell,0.6702,US Airways,pantsasnapkins,0,@USAirways You guys are screwing up my trip. Thanks for nothing. #lazy,2015-02-23 04:18:31 -0800,31.2219286530109,-98.9072523337936 5.69832968954499E+017,neutral,0.6655,,0,US Airways,jcsolomons,0,@USAirways Is your refund system down?,2015-02-23 04:15:41 -0800,32.9479245024797,-103.96574473978 5.69827255653941E+017,negative,1,Lost Luggage,0.6669,US Airways,Keri_Everhart,0,@usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf,2015-02-23 03:52:59 -0800,36.0292680821064,-98.2107839723527 5.69827206928716E+017,neutral,1,,,US Airways,SmileyNthahood,0,"That's not the case.. They sent me a email with a link, I'll show you.. @USAirways http://t.co/hb799CCo0t",2015-02-23 03:52:47 -0800,38.5457741441746,-105.59889947136 5.69825936788599E+017,negative,1,Lost Luggage,0.6806,US Airways,Keri_Everhart,0,@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome,2015-02-23 03:47:44 -0800,45.7858149944453,-108.950978056276 5.69825133705216E+017,negative,1,Flight Attendant Complaints,1,US Airways,KAhax,0,@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail,2015-02-23 03:44:33 -0800,35.0678601559359,-100.641398155353 5.6982442227995E+017,negative,0.6699,Customer Service Issue,0.3411,US Airways,earthXplorer,1,@USAirways hello??? Anyone there?,2015-02-23 03:41:43 -0800,41.0051094945205,-107.109828618611 5.69822645065093E+017,negative,1,Customer Service Issue,0.6592,US Airways,notmakefriends,0,@USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed,2015-02-23 03:34:40 -0800,39.0304610132733,-104.451698179711 5.69821862873727E+017,negative,0.6679,Bad Flight,0.6679,US Airways,Peakway3,0,"@USAirways Raleigh to Chicago and no #firstclass upgrade. Must be flying AA 'the screw USAir Elite, after we bailed them out' Airline",2015-02-23 03:31:33 -0800,34.4391407881089,-103.849660211561 5.69820790905971E+017,negative,1,Late Flight,0.6875,US Airways,sheilafmaguire,0,"@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy",2015-02-23 03:27:17 -0800,38.0937421542735,-96.4823018470988 5.69817859406352E+017,negative,1,Customer Service Issue,0.6419,US Airways,patrickcota5,0,@USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!,2015-02-23 03:15:39 -0800,40.6111963622838,-96.0974830572291 5.69817051482726E+017,negative,1,Customer Service Issue,1,US Airways,patrickcota5,0,"@USAirways so she has to take a Late Flightr flight booked by her corporate (Disney) travel dept, as your agent offered little help",2015-02-23 03:12:26 -0800,37.1597212640247,-106.736620649279 5.69815690531758E+017,negative,1,Customer Service Issue,0.3511,US Airways,patrickcota5,0,@USAirways your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else,2015-02-23 03:07:01 -0800,41.8918331211776,-101.474121197201 5.6981506144068E+017,negative,1,Customer Service Issue,0.6322,US Airways,patrickcota5,0,"@USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise",2015-02-23 03:04:31 -0800,34.6990776545765,-106.596678114449 5.69810990189191E+017,negative,1,Lost Luggage,0.6587,US Airways,BarrelAgedElle,0,@USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr,2015-02-23 02:48:21 -0800,50.4288280367461,-99.7112064842145 5.69810057795391E+017,negative,1,Customer Service Issue,1,US Airways,SophAustenSneak,0,"@USAirways. wow, awful customer service.",2015-02-23 02:44:38 -0800,38.2809645039813,-117.033968311161 5.69802676914909E+017,negative,1,Can't Tell,1,US Airways,tessabusenius,0,@USAirways merging with American will negatively affect your quality and integrity. I will no longer fly with you because of it.,2015-02-23 02:15:19 -0800,40.3675536849821,-106.790435157916 5.69783738210525E+017,negative,0.7009,Customer Service Issue,0.7009,US Airways,TravelingProf,0,@USAirways How many agents do you have working to handle the thousands of calls?,2015-02-23 01:00:03 -0800,34.7039814306572,-102.578784889681 5.69777311475765E+017,positive,1,,,US Airways,Logunov_Daniil,0,@USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)🙏🙏🙏,2015-02-23 00:34:31 -0800,38.6895409642807,-105.075638278207 5.6977694636562E+017,negative,1,Late Flight,1,US Airways,earthXplorer,0,@USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.,2015-02-23 00:33:04 -0800,39.9940745346339,-103.704478484778 5.69775147919372E+017,neutral,0.6879,,,US Airways,m_appel,0,"@USAirways 4469, thank you for asking.",2015-02-23 00:25:55 -0800,48.8678307713879,-101.801558192704 5.6977286777423E+017,negative,1,Customer Service Issue,0.6559,US Airways,rmb1213,0,@USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!?,2015-02-23 00:16:52 -0800,42.2554761657787,-104.939130071273 5.69771711408644E+017,positive,1,,,US Airways,jakenemmasmom,0,@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.,2015-02-23 00:12:16 -0800,40.0092993211663,-99.4688862251565 5.69771270839013E+017,negative,1,Late Flight,1,US Airways,jakenemmasmom,0,@USAirways What a mess caused by the computer systems. Flight 719 in 3 hours Late Flight and now no gate for us. Est 26 min wait.,2015-02-23 00:10:31 -0800,41.1242639087988,-94.5666091182817 5.69764668366938E+017,negative,1,Customer Service Issue,1,US Airways,TarpsTwin,0,"@USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again.",2015-02-22 23:44:17 -0800,39.1051482697475,-97.2876083098071 5.69763137819267E+017,negative,1,Lost Luggage,1,US Airways,Andyba25,0,@USAirways you guys have my luggage in San Jose and were supposed to deliver it to my hotel hours ago!! Please contact me.,2015-02-22 23:38:12 -0800,38.0880320919418,-110.233892669223 5.69762394169221E+017,negative,1,Can't Tell,1,US Airways,rossj987,0,@USAirways I've flown 6 figured worth of miles in my lifetime. This was my first and last ever flight on US Airways,2015-02-22 23:35:15 -0800,35.3600601229989,-114.899726655311 5.69760267485123E+017,negative,1,Late Flight,0.666,US Airways,JackieSeigel,0,@USAirways pls get me back to Tallahassee:( no one should ever have to be stranded in Gainesville for this long😒,2015-02-22 23:26:48 -0800,43.8088377614428,-99.938896749065 5.69760231846072E+017,negative,1,Can't Tell,0.3659,US Airways,rossj987,0,@USAirways your a miserable airline and your loss of revenue is a reflection of that. Go extinct. A merger only delays the inevitable,2015-02-22 23:26:39 -0800,45.2248530007879,-96.6659417545815 5.6976012834322E+017,negative,1,Can't Tell,0.6739,US Airways,rossj987,0,@USAirways What was the point of the merger? Why not just go out of business if your not turning a profit anymore?,2015-02-22 23:26:14 -0800,48.7112697915723,-100.312631297297 5.69759999083172E+017,negative,0.6697,Can't Tell,0.3394,US Airways,rossj987,0,@USAirways I love how just to give feedback to this link I have to fill out all my personal info on a form. You guys are the best :),2015-02-22 23:25:44 -0800,37.3193093249776,-103.978137823752 5.69759558777893E+017,negative,1,Customer Service Issue,1,US Airways,mcarroll_,0,@USAirways Finally got ahold of an Agent after another hour. Thanks for the follow up. Recommend a call back feature.,2015-02-22 23:23:59 -0800,33.4514728824977,-106.082511106793 5.69759459632751E+017,negative,1,Can't Tell,0.3604,US Airways,rossj987,0,@USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY??? SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???,2015-02-22 23:23:35 -0800,45.5225916603448,-99.6046524524962 5.69759330662109E+017,negative,1,Late Flight,1,US Airways,rossj987,0,@USAirways not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN,2015-02-22 23:23:04 -0800,47.869464275965,-97.4659930722572 5.69759291839803E+017,negative,0.65,Flight Booking Problems,0.3609,US Airways,pronetowander,0,@USAirways cannot add my frequent flyer number on your website. Can you help?,2015-02-22 23:22:55 -0800,41.6615740914853,-99.810635884 5.69759259480601E+017,negative,1,Customer Service Issue,0.6894,US Airways,rossj987,0,@USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?,2015-02-22 23:22:47 -0800,35.9480923008239,-100.539598713814 5.69759131143262E+017,negative,1,Customer Service Issue,1,US Airways,rossj987,0,"@USAirways Please don't trivialize me. This is a joke, not a slow day or slow experience",2015-02-22 23:22:17 -0800,43.1945524823257,-107.126271765737 5.69758956941234E+017,negative,1,longlines,0.658,US Airways,rossj987,0,@USAirways And how do you only have 1 agent at PHX customer service desk when an hour ago the line was over 100 people long?,2015-02-22 23:21:35 -0800,43.7562532855652,-103.492384989324 5.69758821310018E+017,negative,1,Customer Service Issue,0.6763,US Airways,rossj987,0,@USAirways sorry doesn't help. It's midnight PST. How in the hell am I still on hold after 90 minutes on customer service line?,2015-02-22 23:21:03 -0800,38.2726332976933,-104.727759127021 5.69758649112854E+017,negative,0.6793,Can't Tell,0.6793,US Airways,rossj987,0,@USAirways Like I thought this was America. When did US Airways start operating under the rules of communist Russia?,2015-02-22 23:20:22 -0800,37.4069643074686,-88.1327502775868 5.69758482989085E+017,negative,1,Customer Service Issue,0.6904,US Airways,rossj987,0,@USAirways you guys should be nice and just give your routes to jet blue and southwest. At least they treat their customers properly.,2015-02-22 23:19:42 -0800,41.99067102344,-100.685156459894 5.6975834935434E+017,negative,1,Can't Tell,0.3748,US Airways,rossj987,0,@USAirways But nope! Apparently this is the way you guys do business! I guess I'm flying southwest and her blue from now on.,2015-02-22 23:19:10 -0800,41.2341966684089,-99.2997880396651 5.69758145020428E+017,negative,1,Can't Tell,0.6882,US Airways,rossj987,0,@USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight.,2015-02-22 23:18:22 -0800,40.7711119744094,-96.3899892248972 5.69757977785184E+017,negative,1,longlines,0.6714,US Airways,rossj987,0,@USAirways there's over 50 people in line and only one agent!,2015-02-22 23:17:42 -0800,40.2990106754165,-95.8499975806294 5.69757907048202E+017,negative,1,Customer Service Issue,1,US Airways,rossj987,0,"@USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!",2015-02-22 23:17:25 -0800,34.0170494849527,-103.053145953206 5.69757773937771E+017,negative,0.6588,Can't Tell,0.6588,US Airways,rossj987,1,"@USAirways Already planning my local boycott for Washington, D.C. Area.",2015-02-22 23:16:53 -0800,35.4921677879124,-98.8136462420935 5.69757651539661E+017,negative,1,Can't Tell,1,US Airways,rossj987,0,@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.,2015-02-22 23:16:24 -0800,39.8699859033605,-96.4442203619727 5.69757363797758E+017,negative,1,Customer Service Issue,1,US Airways,rossj987,0,@USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!,2015-02-22 23:15:15 -0800,39.0266970569511,-97.8352524014711 5.69757234260943E+017,negative,1,Customer Service Issue,0.6403,US Airways,rossj987,0,"@USAirways you guys are the worst airline I've ever dealt with. No notifications, no keeping customers updated. Terrible service",2015-02-22 23:14:44 -0800,35.6210516977873,-104.295021224812 5.69757094166995E+017,negative,1,Customer Service Issue,1,US Airways,rossj987,0,@USAirways hey guys! Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST!,2015-02-22 23:14:11 -0800,39.5915434568292,-100.508270984858 5.69754180883247E+017,neutral,0.695,,,US Airways,mrmorganmusic,0,"@USAirways @PDQuigley any progress? Good luck, Patrick!",2015-02-22 23:02:36 -0800,44.4196569917573,-103.284026253649 5.69752107730891E+017,positive,0.6849,,,US Airways,DavidHall1981,0,"@USAirways @landonschott he's fine, he really likes picking his own seat....",2015-02-22 22:54:22 -0800,50.8988944296462,-108.704159061655 5.697475336412E+017,negative,1,Can't Tell,1,US Airways,FallNightLights,1,@USAirways is the worst airline to ever travel with.,2015-02-22 22:36:12 -0800,39.5566816673464,-100.824678356886 5.69747390758048E+017,negative,1,Can't Tell,0.6605,US Airways,FallNightLights,0,"@USAirways has to be the most lazy, inconsiderate, and unprofessional airline that I have ever traveled.",2015-02-22 22:35:38 -0800,46.9416447674676,-100.132577833646 5.69747046338589E+017,negative,1,Customer Service Issue,1,US Airways,patrickcota5,0,@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!,2015-02-22 22:34:15 -0800,41.4111594029808,-100.974775972232 5.69746612433629E+017,negative,0.6932,Bad Flight,0.3636,US Airways,patrickcota5,0,@USAirways now U horrible people say you have no where for her to sleep?,2015-02-22 22:32:32 -0800,35.2604057115017,-106.292445971483 5.69746398519956E+017,negative,1,Lost Luggage,1,US Airways,patrickcota5,0,@USAirways who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight,2015-02-22 22:31:41 -0800,37.0042188543997,-98.5686374792867 5.69745728693785E+017,negative,1,Customer Service Issue,1,US Airways,CourtneyyKay,0,@USAirways the call hung up on me..,2015-02-22 22:29:01 -0800,42.3748014850116,-98.1306139886013 5.69735732060754E+017,negative,1,Customer Service Issue,0.6605,US Airways,JaimConn,0,@USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6,2015-02-22 21:49:18 -0800,39.6826946771093,-92.2162973447241 5.69734884396302E+017,negative,1,Customer Service Issue,1,US Airways,Alauric_21,0,@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!,2015-02-22 21:45:56 -0800,39.0327287435852,-102.014511925106 5.69734868344685E+017,negative,1,Lost Luggage,1,US Airways,jillhelsel8,0,@USAirways yet again your staff in Philadelphia failed to send my luggage home with me. #alwayshappensthere #angrytraveler,2015-02-22 21:45:52 -0800,46.0469651948821,-102.893302610263 5.69734821091488E+017,negative,1,Customer Service Issue,1,US Airways,lminboston,0,@USAirways ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL,2015-02-22 21:45:41 -0800,34.4475430793433,-90.905380077196 5.69731306092962E+017,negative,0.6632,Customer Service Issue,0.6632,US Airways,SmileyNthahood,0,Number or email? That's the purpose of sending you a tweet? @USAirways,2015-02-22 21:31:43 -0800,42.7032485907096,-94.02564983931 5.69729663351833E+017,positive,1,,,US Airways,abrykwall,0,@USAirways Thank you. I'll do that next time!,2015-02-22 21:25:11 -0800,38.7359171101993,-99.6283259455885 5.69729072697352E+017,negative,1,Customer Service Issue,0.6533,US Airways,CourtneyyKay,0,@USAirways it still says that I can't check into my flight because the information is incorrect but everything is entered correctly,2015-02-22 21:22:50 -0800,39.1782054146033,-111.891059823249 5.69727223357428E+017,negative,1,Late Flight,1,US Airways,ubanks,0,@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline,2015-02-22 21:15:29 -0800,46.3296164341224,-105.973559033021 5.69726849988878E+017,negative,1,Customer Service Issue,1,US Airways,STPVRITCK,0,@USAirways your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights.,2015-02-22 21:14:00 -0800,39.1134680891474,-102.056099411614 5.69726350380151E+017,negative,1,Cancelled Flight,0.6883,US Airways,ScoobyLoo4572,0,@USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh,2015-02-22 21:12:01 -0800,36.3790103692619,-103.153832857018 5.69725021951791E+017,negative,1,Can't Tell,0.6917,US Airways,ThomasBowser19,0,@USAirways does anyone from your airline know how to do their job?,2015-02-22 21:06:44 -0800,34.0274203918994,-98.7818583753469 5.69724225466073E+017,negative,1,Can't Tell,0.6563,US Airways,Mia_Da_Jedi,0,@USAirways Has To Be THE WORST Airline Of All Time😡😡😡,2015-02-22 21:03:34 -0800,39.7507162947523,-99.3268969410282 5.69722436935152E+017,negative,1,Lost Luggage,0.6706,US Airways,KateMary,0,@USAirways denied me standby bc of checked bag in cvg 5163 to Phl @ 6..so I had to take delayed 3751 4 hrs Late Flightr...except u lost bag in cvg,2015-02-22 20:56:28 -0800,41.0998764779036,-95.3227176599159 5.69721813220995E+017,negative,0.3682,Can't Tell,0.3682,US Airways,landonschott,0,@USAirways you reminded me today why I fly @SouthwestAir,2015-02-22 20:53:59 -0800,36.5537586044848,-98.3751593827706 5.69721779645768E+017,positive,1,,,US Airways,sebastian_mcfox,0,@USAirways looks like our bag has been rescued. Thanks!,2015-02-22 20:53:51 -0800,45.740193930014,-103.470929247165 5.69721604315312E+017,negative,1,Customer Service Issue,0.7021,US Airways,MrDrewcoleman,0,@USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous,2015-02-22 20:53:10 -0800,45.644975966014,-93.2253216403567 5.6972070119775E+017,negative,1,Can't Tell,1,US Airways,jamokee,0,@USAirways you are the worst.,2015-02-22 20:49:34 -0800,41.7114227677508,-93.5827270338651 5.69719964023853E+017,negative,1,Customer Service Issue,0.6643,US Airways,MelCMP,0,@USAirways making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL,2015-02-22 20:46:38 -0800,38.9181396642703,-103.625486048529 5.69719741906076E+017,negative,1,Late Flight,1,US Airways,RishiKumar8,0,@USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen...,2015-02-22 20:45:46 -0800,53.5981789267628,-103.69850391795 5.69719242427396E+017,negative,1,Cancelled Flight,0.6987,US Airways,MelCMP,0,@USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever,2015-02-22 20:43:46 -0800,39.12359923387,-110.529665605047 5.69718807939428E+017,negative,1,Lost Luggage,0.3509,US Airways,ricapotomus,0,@USAirways doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL & bag didn't make it,2015-02-22 20:42:03 -0800,39.8442774961093,-105.373187606762 5.69718492108231E+017,neutral,0.6259,,0,US Airways,TweetsByTrav,0,@USAirways and @AmericanAir aren't as merged as the marketing departments would have us believe. Maybe @Delta or @united can get me home?,2015-02-22 20:40:48 -0800,36.592326923131,-106.84968893521 5.69718474047664E+017,negative,1,Late Flight,1,US Airways,MelCMP,0,"@USAirways absolutely worst experience of my life at PHL. 6 hrs, 1 failed departure, 3 gates, and ZERO communication or help!!",2015-02-22 20:40:43 -0800,45.0252629327947,-100.006316961925 5.6971733695916E+017,negative,1,Customer Service Issue,1,US Airways,MeganStephens74,0,"@USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected",2015-02-22 20:36:12 -0800,42.0969061431562,-102.642577099404 5.69717188468335E+017,negative,1,Customer Service Issue,1,US Airways,MeganStephens74,0,"@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one",2015-02-22 20:35:37 -0800,39.0071085973204,-90.2828381944868 5.69716908787933E+017,negative,1,Customer Service Issue,1,US Airways,MeganStephens74,0,@USAirways give us no information and an attitude.,2015-02-22 20:34:30 -0800,42.3153882272989,-91.7297720255609 5.69716670689903E+017,neutral,1,,,US Airways,rgilbane,0,@USAirways Looking for some help to recover an item I left on an airplane this evening,2015-02-22 20:33:33 -0800,38.6898206490155,-101.2876621178 5.69716646165778E+017,negative,1,Flight Attendant Complaints,1,US Airways,MeganStephens74,0,@USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us,2015-02-22 20:33:27 -0800,48.88515550548,-101.229766558762 5.69716449704587E+017,negative,1,Cancelled Flight,1,US Airways,MeganStephens74,0,"@USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no...",2015-02-22 20:32:41 -0800,32.2006296988799,-90.2812184522995 5.69715656633E+017,negative,1,Late Flight,1,US Airways,theEnergyMads,0,@USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours.,2015-02-22 20:29:32 -0800,40.9698875809028,-104.244406023456 5.69715361660207E+017,negative,1,Customer Service Issue,0.6792,US Airways,MeganStephens74,0,"@USAirways @AmericanAir have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned.",2015-02-22 20:28:21 -0800,43.9746133531762,-99.0642697840535 5.69713111537717E+017,negative,1,Can't Tell,0.343,US Airways,ursus_marit,0,"@USAirways #PHL why does it take an hour to offload bags, especially after taking 30+ min to get a jetway to get off plane after landing?",2015-02-22 20:19:25 -0800,38.6496898907571,-90.4441175746579 5.69710305707602E+017,negative,1,Late Flight,1,US Airways,EAFiedler,0,"@USAirways flight #703 Philly -> Mia? Bwahahaha! Delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail",2015-02-22 20:08:16 -0800,34.800374398262,-97.4592753988374 5.69709901737406E+017,negative,1,Customer Service Issue,1,US Airways,kburke1122,0,@USAirways I'm tired of paying for luggage & less than stellar customer service @AmericanAir. #notafanofyourmerger,2015-02-22 20:06:39 -0800,43.5238465618357,-107.937458747724 5.69709870729069E+017,negative,0.6832,Late Flight,0.3721,US Airways,m_appel,0,@USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow,2015-02-22 20:06:32 -0800,38.3680508795888,-101.773891247714 5.69709195936735E+017,negative,0.6842,Bad Flight,0.6842,US Airways,Steeee___,0,@USAirways I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia,2015-02-22 20:03:51 -0800,36.5266064041899,-99.2861083084934 5.69709103188197E+017,negative,1,Late Flight,0.3389,US Airways,PeterPiatetsky,0,"@USAirways we flew out, through and into good weather. when we landed, another technical issue with gate. improve service or lose customers",2015-02-22 20:03:29 -0800,37.1411771244357,-107.400545634471 5.6970850796195E+017,negative,1,Cancelled Flight,0.716,US Airways,PDQuigley,0,"@USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?",2015-02-22 20:01:07 -0800,46.741420775817,-100.630613798623 5.69708139517481E+017,negative,1,Customer Service Issue,0.6742,US Airways,Chudokab,0,@USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help?,2015-02-22 19:59:39 -0800,43.4177616088741,-96.228928033808 5.69706908002578E+017,negative,1,Late Flight,1,US Airways,EAFiedler,0,@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am?,2015-02-22 19:54:46 -0800,45.4064762908381,-96.8822195194029 5.69706041673323E+017,neutral,1,,,US Airways,bradfordradio,0,@USAirways Have you issued a Memphis travel advisory for tomorrow? Winter weather coming through now.,2015-02-22 19:51:19 -0800,35.3674650860411,-100.589790912765 5.69704108095111E+017,negative,1,Late Flight,1,US Airways,Geneva_Sands,0,@USAirways any update on this flight?It's more than three hours delayed. Thank you.,2015-02-22 19:43:38 -0800,40.8120761800655,-96.0511803366122 5.69704066760233E+017,negative,1,Can't Tell,0.6527,US Airways,biscuittmfs,0,"@USAirways @AmericanAir you should partner w/ a different hotel in PHL, the clarion is proving to be very difficult & not customer friendly",2015-02-22 19:43:28 -0800,38.327357738779,-99.7700950722584 5.69703596914283E+017,negative,1,Late Flight,0.6559,US Airways,lasslawqsb,0,@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????,2015-02-22 19:41:36 -0800,39.9578313104205,-99.1860303429462 5.69703468736377E+017,negative,1,Late Flight,0.6624,US Airways,Mark_Shires,0,"@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards",2015-02-22 19:41:06 -0800,35.2861126351878,-103.998482338734 5.69702495926268E+017,negative,1,Customer Service Issue,0.6737,US Airways,emmbee12,0,@USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number.,2015-02-22 19:37:14 -0800,36.5980025402781,-96.8626713384767 5.69702009751916E+017,negative,1,Late Flight,1,US Airways,georgetietjen,1,@USAirways @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours Late Flight.,2015-02-22 19:35:18 -0800,41.7613265385983,-100.257858024962 5.69701230479413E+017,negative,1,Late Flight,0.3622,US Airways,dline2005,0,"@USAirways comedy of errors continues..."" We can't get into our gate, there is a broken down truck in the way"" #fail",2015-02-22 19:32:12 -0800,41.3376851363646,-97.272376089306 5.69701192449655E+017,negative,1,Customer Service Issue,1,US Airways,UnluckyDon,0,@USAirways Instructions say to CALL. I'm just doing what it said to do.,2015-02-22 19:32:03 -0800,36.1592507010431,-104.282336883231 5.69700068476867E+017,positive,1,,,US Airways,LarrySandeen,0,@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work.,2015-02-22 19:27:35 -0800,33.6678293074413,-105.12644727924 5.69699694454002E+017,negative,1,Customer Service Issue,0.6421,US Airways,LarrySandeen,0,@USAirways The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up.,2015-02-22 19:26:06 -0800,42.8614619731071,-99.4654476507049 5.6969961675049E+017,negative,1,Late Flight,1,US Airways,fischer_pricee,0,@USAirways you're really fudgin up with all these delays 😡 #justwantmybed,2015-02-22 19:25:47 -0800,47.5131803247583,-108.271200370291 5.69699279566017E+017,negative,1,Can't Tell,0.3464,US Airways,LarrySandeen,0,"@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work.",2015-02-22 19:24:27 -0800,39.3807480422327,-106.363065195041 5.69698944084681E+017,negative,1,Cancelled Flight,0.6538,US Airways,LarrySandeen,0,@USAirways Today USAir Cancelled Flightled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO,2015-02-22 19:23:07 -0800,36.7082765396771,-103.346275638657 5.69698937281471E+017,negative,0.6737,Customer Service Issue,0.6737,US Airways,CourtneyyKay,0,@USAirways and I can't get through on any phones,2015-02-22 19:23:05 -0800,24.7361938854833,-100.307036235216 5.69698882797642E+017,negative,1,Can't Tell,0.3461,US Airways,CourtneyyKay,0,@USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it,2015-02-22 19:22:52 -0800,40.7293899868595,-105.197387641971 5.69698150757245E+017,positive,0.686,,0,US Airways,LarrySandeen,0,"@USAirways - Janet & my DEN-PHL flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost.",2015-02-22 19:19:58 -0800,40.2237884294883,-106.288552752665 5.69697267856187E+017,negative,1,Customer Service Issue,1,US Airways,GirthBrooksLMRA,0,"@USAirways after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation.",2015-02-22 19:16:27 -0800,43.3091324166349,-94.882509548403 5.69696666611261E+017,negative,1,Bad Flight,0.3728,US Airways,hindimovie6,0,@usairways @usair idiots took our plane & gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando,2015-02-22 19:14:04 -0800,40.2580470609213,-109.590838630752 5.69696521425281E+017,negative,1,Cancelled Flight,0.3646,US Airways,RyanEthanBeard,0,@USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope.,2015-02-22 19:13:29 -0800,42.0440610530844,-94.0861875902169 5.69695412740715E+017,negative,1,Late Flight,1,US Airways,daniellelewis_1,0,"@USAirways delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please???",2015-02-22 19:09:05 -0800,38.1767076837195,-101.541409002735 5.69694350831161E+017,negative,0.6718,Customer Service Issue,0.6718,US Airways,ElmiraBudMan,0,@USAirways @PHLAirport always nice when a customer service manager threatens customers standing in his understaffed lines for the last hour,2015-02-22 19:04:52 -0800,43.1341917944469,-100.907636109703 5.69693042040418E+017,negative,1,Customer Service Issue,1,US Airways,jrscharf,0,@USAirways - just passed the 3 hour mark #onholdwith you for THIS call. Gave up after 2.5 this morning.,2015-02-22 18:59:40 -0800,45.0764281055472,-106.799358264022 5.69692835907129E+017,negative,1,Customer Service Issue,0.7129,US Airways,acnewsguy,0,"@USAirways What is with your lost & found. My wife lost her phone in Philly, & followed your web instructions to call an 800#. No answer.",2015-02-22 18:58:51 -0800,36.2424834209862,-97.4796182988157 5.69692108367401E+017,neutral,1,,,US Airways,JeffOlpin,0,"@USAirways Can you help with a seat assignment? 5 people flight 694, PHX to HNL, seats are split up. Anything you can do will be great.",2015-02-22 18:55:57 -0800,42.5930556497192,-105.614250106425 5.69691438784647E+017,neutral,1,,,US Airways,EricYutzy,0,@USAirways follow/dm please,2015-02-22 18:53:18 -0800,35.3103754228528,-97.9026880235211 5.6969001053168E+017,negative,0.6609,Late Flight,0.343,US Airways,jrscharf,0,@USAirways - have dinner reservations in a few minutes -- and I've been trying to get through to you since BREAKFAST. #onholdwith,2015-02-22 18:47:37 -0800,36.5913552880821,-108.523142765732 5.6968974306107E+017,negative,1,Customer Service Issue,0.6683,US Airways,BrianWadeRoach,0,"@USAirways CLT, please send more than one cust svc rep to your cust svc counter to assist a line out the door. http://t.co/v24QNp3DOi",2015-02-22 18:46:33 -0800,35.6050313598003,-103.388159450113 5.69689324595376E+017,negative,1,Customer Service Issue,1,US Airways,JayNix01,0,@USAirways help! I've been on hold for almost two hours. Trying 2 get home.,2015-02-22 18:44:53 -0800,34.6787842600938,-102.584080857058 5.69688335788036E+017,negative,1,Customer Service Issue,0.6546,US Airways,jrscharf,0,"@USAirways ""please call Late Flightr"" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith",2015-02-22 18:40:58 -0800,32.2894105900151,-101.983962562446 5.69687410969322E+017,negative,1,longlines,1,US Airways,G_Will_Eye_Am,0,@USAirways been sitting at gate for over 25 min on us 728! What gives???,2015-02-22 18:37:17 -0800,33.1729755025734,-102.503761685197 5.6968726244472E+017,negative,1,Customer Service Issue,1,US Airways,jrscharf,0,@USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!,2015-02-22 18:36:42 -0800,42.5748314805198,-89.099775700632 5.69686624721707E+017,negative,1,Customer Service Issue,1,US Airways,jrscharf,0,"@USAirways - how do I get an answer to my question? Holding for hours , after 6x getting your message just said you aren't taking calls.",2015-02-22 18:34:10 -0800,40.5740505619587,-103.958843655045 5.69686602940858E+017,negative,1,Bad Flight,0.6596,US Airways,ElmiraBudMan,0,@USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning,2015-02-22 18:34:05 -0800,45.7982912234066,-94.213125018837 5.69686000240345E+017,negative,1,Flight Attendant Complaints,0.3491,US Airways,jtbloom,0,"@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd…incompetence.",2015-02-22 18:31:41 -0800,29.0776106314222,-99.2854074209304 5.69685606202094E+017,negative,1,Customer Service Issue,1,US Airways,jrscharf,0,@USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!,2015-02-22 18:30:07 -0800,45.8784481842705,-93.7628999400338 5.69685186495058E+017,negative,1,Customer Service Issue,1,US Airways,KOstrowka,0,@USAirways So far....my phone wait time is longer than @ABCNetwork's #Oscars coverage. #WhatCustomerService,2015-02-22 18:28:27 -0800,42.0760745569002,-102.958980233129 5.69684917145223E+017,negative,0.6596,Flight Booking Problems,0.3404,US Airways,Peakway3,0,"@USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual.",2015-02-22 18:27:23 -0800,36.3756689441018,-108.460251143997 5.6968468616072E+017,neutral,1,,,US Airways,DontenPhoto,0,@USAirways Flight 4424 operated by @FlyRepublicAir (N813MA) arrives at @FlyTPA following flight from Reagan National http://t.co/OSc9OFlol3,2015-02-22 18:26:28 -0800,40.2692477037325,-100.560387864181 5.69684138304741E+017,negative,1,Late Flight,1,US Airways,deantiggas,0,@USAirways 45 minute delay for take off and 30 minute wait for checked bags? Really?,2015-02-22 18:24:17 -0800,28.0511070695962,-102.110183543572 5.6968410119791E+017,negative,1,Customer Service Issue,1,US Airways,KOstrowka,0,@USAirways I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http://t.co/oyLgeao7Y8,2015-02-22 18:24:08 -0800,38.1080298462569,-102.891290503893 5.69683278715884E+017,negative,1,Lost Luggage,1,US Airways,NickyAmberJones,1,@USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways,2015-02-22 18:20:52 -0800,30.3911344686585,-98.9810451396246 5.69683111404908E+017,negative,1,Lost Luggage,1,US Airways,LanierHope,0,@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&waiting,2015-02-22 18:20:12 -0800,43.4738600058424,-101.197635087451 5.69682877300023E+017,negative,1,Customer Service Issue,0.6374,US Airways,RyanEthanBeard,0,@USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management,2015-02-22 18:19:16 -0800,45.6187022010474,-104.729424424531 5.69682751063925E+017,negative,1,Late Flight,0.3552,US Airways,amist101,0,"@USAirways flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡",2015-02-22 18:18:46 -0800,50.16313749033,-99.5274300998569 5.69682545375355E+017,negative,1,Late Flight,0.6632,US Airways,ElmiraBudMan,0,@USAirways @PHLAirport we don't control your stupidity in not having room to have a plane come in. You better not mess with us now.,2015-02-22 18:17:57 -0800,40.4873732575813,-90.8188595123306 5.69682454757257E+017,negative,1,Can't Tell,1,US Airways,smw04,0,@USAirways Interesting you forward compliments but never complaints! World's worst airline #GoingForGreatnessFAIL,2015-02-22 18:17:36 -0800,36.3654966250359,-104.950997632129 5.69682228269068E+017,negative,1,Late Flight,1,US Airways,JeffGRogers,0,"@USAirways - flights 4500 AND 403 delayed for ""crew availability?"" What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival.",2015-02-22 18:16:42 -0800,28.3782871753686,-107.128538465236 5.69682194236641E+017,negative,1,Late Flight,1,US Airways,mneese11,0,"@USAirways how is it that the airport (DCA) and the airline mess up our flights, but also will not cover our hotel costs? At DCA for 5hrs...",2015-02-22 18:16:33 -0800,43.9054467572952,-100.663395706796 5.69682192332235E+017,negative,1,longlines,0.6737,US Airways,RyanEthanBeard,0,@USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa,2015-02-22 18:16:33 -0800,37.2345070542676,-102.156781210311 5.69682149277901E+017,positive,1,,,US Airways,maxtheminidoxie,0,@USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. 😊,2015-02-22 18:16:23 -0800,35.1018764313422,-105.166546178215 5.69680829481406E+017,negative,1,Customer Service Issue,1,US Airways,Shak_Diezel,0,@USAirways Can someone please answer my call. I have been waaaaaaiting!!!,2015-02-22 18:11:08 -0800,34.6877670119833,-105.488997687777 5.69680782622634E+017,negative,1,Lost Luggage,1,US Airways,NickyAmberJones,1,@USAirways is holding my luggage hostage from flight 5182,2015-02-22 18:10:57 -0800,43.8355372204434,-96.2864485358283 5.69679976053805E+017,positive,1,,,US Airways,JonTechie,0,"@USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly.",2015-02-22 18:07:45 -0800,45.1688580045423,-103.12598661894 5.69679450750751E+017,negative,1,Customer Service Issue,0.6667,US Airways,SmileyNthahood,0,"I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways",2015-02-22 18:05:39 -0800,41.6354759796548,-96.9217440416614 5.6967891930728E+017,neutral,1,,,US Airways,elias02,0,@USAirways do you have an email??,2015-02-22 18:03:33 -0800,44.7550061728291,-110.743484349586 5.69678632567882E+017,negative,1,Can't Tell,0.3515,US Airways,Mark_Shires,0,"@USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info",2015-02-22 18:02:24 -0800,40.9211254446557,-93.0894495806925 5.6967856869272E+017,negative,1,Customer Service Issue,0.6873,US Airways,amist101,0,"@USAirways US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler",2015-02-22 18:02:09 -0800,40.6360710116962,-96.9629011481963 5.6967782706858E+017,positive,1,,,US Airways,johntrack,0,@USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM,2015-02-22 17:59:12 -0800,43.4773675568573,-103.60421194291 5.69677776384598E+017,negative,1,Flight Attendant Complaints,1,US Airways,elias02,0,"@USAirways your rude staff said"" I don't care that we are out of market place food you're going on vacation and I have to work"" nice huh",2015-02-22 17:59:00 -0800,48.019302280762,-95.4339639427619 5.69676612851135E+017,neutral,1,,,US Airways,miscgal,0,@USAirways what happens to frequent flyer miles earned once merger is complete with AA?,2015-02-22 17:54:23 -0800,40.0494635133862,-95.2955643693974 5.69676387113673E+017,negative,0.7047,Lost Luggage,0.7047,US Airways,dooriesstories,0,@USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks,2015-02-22 17:53:29 -0800,25.9685392670812,-98.2793803327726 5.69673913892004E+017,negative,1,Late Flight,1,US Airways,Geneva_Sands,0,@USAirways why does this flight keep getting delayed Late Flightr and Late Flightr?,2015-02-22 17:43:39 -0800,37.3235387418237,-102.095043714846 5.69673622505329E+017,neutral,0.6976,,0,US Airways,ubanks,0,@USAirways any idea when flight 703 to Miami will leave for a second time?,2015-02-22 17:42:30 -0800,41.8596079748998,-102.951116266712 5.69672763536843E+017,negative,0.6444,Customer Service Issue,0.6444,US Airways,beoliu,0,@USAirways I have contacted them but only got an automated response that won't give me the code.,2015-02-22 17:39:05 -0800,42.8360608528136,-99.068873271125 5.69672330261107E+017,neutral,0.6629,,0,US Airways,MikeDobbinsPHX,0,"@USAirways @GregWallace66 Yea, they will give you 5 cents on the dollar!",2015-02-22 17:37:22 -0800,38.0694520851738,-105.108176579186 5.69672234949743E+017,negative,0.667,Flight Attendant Complaints,0.3485,US Airways,weezerandburnie,0,@USAirways Really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation,2015-02-22 17:36:59 -0800,36.2709329602357,-99.4497268401836 5.6967220203717E+017,positive,1,,,US Airways,Marcusluft,0,"@USAirways great, thank you!",2015-02-22 17:36:51 -0800,40.0867069668625,-95.4088512763223 5.69671871634936E+017,negative,1,Bad Flight,0.3384,US Airways,weezerandburnie,0,@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights,2015-02-22 17:35:32 -0800,46.8895913829291,-101.703664455705 5.69671712830308E+017,negative,1,Customer Service Issue,1,US Airways,thestustein,0,@USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!,2015-02-22 17:34:54 -0800,42.8587844998688,-98.9327654565128 5.69671624921915E+017,positive,1,,,US Airways,sleenieto,0,@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!,2015-02-22 17:34:34 -0800,36.7990322691553,-108.538426342615 5.69671485930877E+017,negative,1,Customer Service Issue,0.3455,US Airways,weezerandburnie,0,@USAirways @AmericanAir how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them,2015-02-22 17:34:00 -0800,42.8682361133831,-99.9344035443041 5.69671413671592E+017,negative,1,Customer Service Issue,0.6667,US Airways,thestustein,0,"@USAirways your service at PHL is abysmal. An hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal!",2015-02-22 17:33:43 -0800,45.4472931426206,-99.1800904972143 5.69671332092252E+017,negative,1,Customer Service Issue,1,US Airways,weezerandburnie,0,@USAirways @AmericanAir worst customer service ever how can you let people be assaulted on your flights and do nothing about it,2015-02-22 17:33:24 -0800,43.9623218666523,-106.722486704906 5.6967088220713E+017,negative,1,Flight Attendant Complaints,0.6818,US Airways,chiarapotenza,0,@USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies,2015-02-22 17:31:36 -0800,39.9112140108287,-106.693504770753 5.6967070881878E+017,neutral,1,,,US Airways,bsniz,0,@USAirways do you know what flight the pilots for 1581 are coming in on? Thanks.,2015-02-22 17:30:55 -0800,44.7046222919287,-99.3838167067982 5.6966992125841E+017,negative,1,Customer Service Issue,1,US Airways,weezerandburnie,0,@USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service,2015-02-22 17:27:47 -0800,39.4504258304693,-98.3502892998978 5.6966981520556E+017,negative,0.6566,Bad Flight,0.3333,US Airways,Little_BeerGirl,0,@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs,2015-02-22 17:27:22 -0800,43.7600322583968,-99.0018206791727 5.69669786810114E+017,negative,1,Bad Flight,0.6989,US Airways,Mrodri0173,0,@USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next?,2015-02-22 17:27:15 -0800,39.7100760398142,-97.1899446465838 5.6966954721031E+017,negative,1,Customer Service Issue,0.3389,US Airways,weezerandburnie,0,"@USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help",2015-02-22 17:26:18 -0800,40.545638292542,-100.875203607892 5.69668704524308E+017,negative,1,Late Flight,0.6854,US Airways,packersri,0,"@USAirways what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college, PA",2015-02-22 17:22:57 -0800,46.5558978480655,-108.295008745657 5.69668310637404E+017,negative,1,Customer Service Issue,1,US Airways,snowcrash6666,0,@USAirways over two hours on hold to talk to an agent..then it disconnects me. been trying for two days! Wtf! Hire some CSRs u make $ now,2015-02-22 17:21:23 -0800,51.4877776025514,-90.317900803879 5.6966817975835E+017,negative,1,Late Flight,1,US Airways,bsniz,0,@USAirways so you don't have a pilot now for #clt ✈ #ord for at least another hour. Why on earth would you board the plane? Makes no sense!,2015-02-22 17:20:52 -0800,34.3036484015818,-99.6041850525666 5.6966805176497E+017,negative,1,Late Flight,0.6473,US Airways,PeterPiatetsky,0,@USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century?,2015-02-22 17:20:22 -0800,33.0730652178974,-118.365215774947 5.69666926294798E+017,negative,0.6869,Late Flight,0.6869,US Airways,crescentmoon01,0,"@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still ""on time"" http://t.co/k0MHZrJF6e",2015-02-22 17:15:53 -0800,40.4824273668482,-109.333261072577 5.69666826352898E+017,negative,1,Cancelled Flight,1,US Airways,feizchristian,0,@USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly,2015-02-22 17:15:29 -0800,43.6577612935945,-94.388731407823 5.69666501504074E+017,negative,1,Late Flight,1,US Airways,Mjacksonstl,0,"@USAirways rant cont... To top it all off, rescheduled flight to TPA at 10:10 is already delayed. How can they be that bad?",2015-02-22 17:14:12 -0800,36.7515391242226,-109.931164002544 5.69665202616021E+017,negative,1,Late Flight,1,US Airways,DMAC8909,0,@USAirways Can you advise on what's happening with departure delays from CLT?,2015-02-22 17:09:02 -0800,37.2508092962655,-100.773775793556 5.69663875836219E+017,neutral,1,,,US Airways,mrpearson3rd,0,@USAirways Can you provide me with info about checking strollers and car seats? Costs? Restrictions? Need to bring 2 seats 1 stroller.,2015-02-22 17:03:46 -0800,42.6212085844224,-97.1656120477695 5.6966327829889E+017,negative,1,Late Flight,1,US Airways,PeterPiatetsky,0,@USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed,2015-02-22 17:01:24 -0800,28.4603662442311,-102.561325854132 5.69662906842751E+017,positive,1,,,US Airways,RockHardGurl,0,@USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday,2015-02-22 16:59:55 -0800,38.1427891965686,-96.6783274705542 5.69662030984057E+017,negative,1,Late Flight,0.6837,US Airways,thebrainlair,0,@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight,2015-02-22 16:56:26 -0800,37.6902467967475,-99.2983336370562 5.69661154638873E+017,negative,1,Late Flight,1,US Airways,Little_BeerGirl,0,@USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls,2015-02-22 16:52:57 -0800,46.3624276232729,-103.064065013958 5.69661113593426E+017,negative,1,Bad Flight,0.3481,US Airways,ElmiraBudMan,0,@USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent,2015-02-22 16:52:47 -0800,40.2721986174563,-99.8013386317716 5.69660306298946E+017,negative,1,Can't Tell,1,US Airways,ElmiraBudMan,0,@USAirways @PHLAirport this is the reason I avoid @PHLAirport and @USAirways like the plague. Glad to see this merger is working well. #dumb,2015-02-22 16:49:35 -0800,44.2515855411986,-104.218143623145 5.69659952681361E+017,negative,0.6858,Can't Tell,0.3666,US Airways,jwhill12,0,@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here,2015-02-22 16:48:11 -0800,37.0909702956563,-101.863048302032 5.6965964691644E+017,positive,1,,,US Airways,BillyNealis,0,"@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!",2015-02-22 16:46:58 -0800,32.8943611888867,-99.3225839215313 5.69659137581326E+017,negative,1,Flight Attendant Complaints,1,US Airways,ElmiraBudMan,0,@USAirways hire smarter IT people if your systems keep crashing instead of some of the mooks you man some of these airports with. #goDelta,2015-02-22 16:44:56 -0800,35.7718015266039,-103.476792984307 5.69659027073868E+017,negative,1,Late Flight,1,US Airways,fhillyer,0,@USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises,2015-02-22 16:44:30 -0800,40.4836652013845,-99.1927264052241 5.69658553381884E+017,negative,1,Late Flight,0.6775,US Airways,ElmiraBudMan,1,@USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs,2015-02-22 16:42:37 -0800,35.5527060014408,-104.992151245925 5.69658168097292E+017,negative,1,Can't Tell,0.6315,US Airways,ElmiraBudMan,0,@USAirways you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane.#pisspoor,2015-02-22 16:41:05 -0800,42.8710961249794,-98.0052727484248 5.69657895522054E+017,neutral,0.6457,,0,US Airways,KOstrowka,0,@USAirways I have received two reservation check-ins for two different flights for my one flight tomorrow morning. Need assistance ASAP,2015-02-22 16:40:00 -0800,45.2968035367233,-96.0683921818175 5.69657128866095E+017,negative,1,Lost Luggage,0.6583,US Airways,olfazo,0,@USAirways where's our luggage? Been waiting more than an hour! Flight 2118.,2015-02-22 16:36:57 -0800,43.0548560630115,-98.9635176273361 5.69656884262793E+017,neutral,0.657,,0,US Airways,alexdfletcher,0,@USAirways Cancelled Flightled the last part of a ticket and am confused from the email I received whether value remains. Is there someone I can ask?,2015-02-22 16:35:59 -0800,34.0219677811601,-100.941549674177 5.69656088817234E+017,negative,1,Can't Tell,0.6735,US Airways,JK47theweapon,1,@USAirways You suck in Philadelphia. Let us off this plane! #phl,2015-02-22 16:32:49 -0800,45.1651742089482,-93.1207398083308 5.69655603783709E+017,negative,1,Late Flight,1,US Airways,PeterPiatetsky,0,"@USAirways @AmericanAir pissing off thousands of East coast customers. When the delay is longer than the flight, you = fail",2015-02-22 16:30:54 -0800,42.61856416719,-108.617176856758 5.69655302871581E+017,neutral,1,,,US Airways,Andyba25,0,@USAirways please have your people hold flight 599 from Phoenix to San Jose. We pulling up to the gate! Scheduled to depart at 5:40,2015-02-22 16:29:42 -0800,39.9092537718101,-93.0622924224102 5.696544713426E+017,negative,1,Customer Service Issue,0.3543,US Airways,shawnalea85,0,@USAirways 2 hours and counting. ..what kind of travel voucher do I get for this??,2015-02-22 16:26:24 -0800,33.8158921762382,-110.863274472322 5.69654319391355E+017,negative,1,Late Flight,0.6782,US Airways,Mark_Shires,0,"@USAirways we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?",2015-02-22 16:25:48 -0800,45.9910237068909,-95.1115754343158 5.69653977714962E+017,negative,1,Late Flight,1,US Airways,LaChavalina,0,"@USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again.",2015-02-22 16:24:26 -0800,29.7963911891483,-102.19010425371 5.69653415317414E+017,negative,1,Customer Service Issue,0.6955,US Airways,MosheStatman,0,@USAirways #stuck in Florida with no flights... Service sucks here. #nofood #nodrinks #nohelp,2015-02-22 16:22:12 -0800,36.1268723675101,-96.3914183406177 5.6965321922963E+017,negative,1,Flight Attendant Complaints,0.3543,US Airways,traxleris1,0,"@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting",2015-02-22 16:21:25 -0800,31.0205226921311,-95.3128615295828 5.69652631938986E+017,negative,1,Customer Service Issue,1,US Airways,mjkelesh,0,@USAirways your IVR hung up on me because of high call volume? I need help. Call me,2015-02-22 16:19:05 -0800,47.7930550385406,-103.573551508099 5.69652266006942E+017,negative,1,Late Flight,0.654,US Airways,JoanEisenstodt,0,"@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT.",2015-02-22 16:17:38 -0800,48.4152306075646,-100.094215377387 5.69651499422376E+017,neutral,0.3542,,0,US Airways,Little_BeerGirl,0,"@USAirways sorry, we are in Philly. Should've told you that.",2015-02-22 16:14:35 -0800,45.2990190086017,-99.3628428646494 5.69651459152859E+017,negative,1,Late Flight,0.6915,US Airways,toddliveonfire,0,@USAirways pilot for flight 729 didn't show until after departure ⌚️ & now there's a broken computer. Next time flying @United. #ALWAYSLate Flight,2015-02-22 16:14:26 -0800,34.4451842529519,-105.915981849752 5.69651165396374E+017,neutral,0.691,,0,US Airways,tworstwots,0,@USAirways pilot says that we are going to take off in 10 minutes. So maybe the systems came back online?,2015-02-22 16:13:16 -0800,30.2074769703547,-107.722538367393 5.6965108534811E+017,negative,0.6614,longlines,0.337,US Airways,Little_BeerGirl,0,@USAirways it's flt 4827 to ELM - still no gate and still have to make it thru customs,2015-02-22 16:12:57 -0800,39.3123850396836,-101.698681205026 5.69650819894653E+017,negative,1,Flight Booking Problems,0.6809,US Airways,CarloMJ1,0,@USAirways @AmericanAir According to your costumer support your website is holding my money hostage and you cant do anything about it..,2015-02-22 16:11:53 -0800,39.8160406347468,-103.457744642361 5.69650751598944E+017,negative,1,longlines,0.659,US Airways,Little_BeerGirl,0,"@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6",2015-02-22 16:11:37 -0800,36.2404606748293,-102.30373132751 5.69650547562811E+017,negative,1,Cancelled Flight,0.6211,US Airways,WritelySoul,0,"@USAirways sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport!",2015-02-22 16:10:48 -0800,45.9663183244042,-104.277574360001 5.69649975342334E+017,negative,0.6701,Cancelled Flight,0.6701,US Airways,KeithFGorman,0,@USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan,2015-02-22 16:08:32 -0800,33.8638763745441,-99.0830447485811 5.69649590632374E+017,negative,0.652,Cancelled Flight,0.652,US Airways,dixonbryce,0,@USAirways @Truthh4 they didn't give you the wifi password? Smh,2015-02-22 16:07:00 -0800,43.1428577909082,-100.093392518256 5.69649433635369E+017,negative,1,Late Flight,0.3689,US Airways,Mwoodshop,0,@USAirways @AmericanAir Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this??,2015-02-22 16:06:23 -0800,35.7450754718623,-94.4462606343621 5.696492977314E+017,negative,1,Cancelled Flight,1,US Airways,Spencerklein,0,@USAirways ...was Cancelled Flightled and now I need to locate my baggage,2015-02-22 16:05:50 -0800,43.7170991097366,-100.194687990445 5.69649203753791E+017,negative,1,Lost Luggage,1,US Airways,Spencerklein,0,@USAirways I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my 8am flight to Hayden/steamboat,2015-02-22 16:05:28 -0800,34.9572893126678,-107.776834876114 5.69649125525983E+017,neutral,0.7128,,0,US Airways,BrettPatrick_,0,@USAirways #555PHLtoSLC this is happening now.,2015-02-22 16:05:09 -0800,34.6099716107113,-99.0225107360673 5.696486718701E+017,negative,1,Bad Flight,0.341,US Airways,_Leycar,0,@USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions,2015-02-22 16:03:21 -0800,39.4699310161455,-105.396981939098 5.69648534569361E+017,negative,1,Late Flight,1,US Airways,joekamal48,0,@USAirways @AmericanAir 2hrs Late Flightr finally taking off😂😂😂,2015-02-22 16:02:48 -0800,30.1222507776359,-102.609181623794 5.6964759766689E+017,negative,1,Late Flight,0.6565,US Airways,shawnalea85,0,"@USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving",2015-02-22 15:59:05 -0800,37.6090886778101,-92.4467407400695 5.69647318535787E+017,negative,0.709,Customer Service Issue,0.709,US Airways,tank_martell,0,@USAirways been on hold for over and hour now.,2015-02-22 15:57:58 -0800,30.9714778234714,-97.8089221669519 5.69647082870415E+017,negative,0.6735,Cancelled Flight,0.3469,US Airways,tworstwots,0,@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.,2015-02-22 15:57:02 -0800,43.977808968102,-94.8818776446765 5.69646886610702E+017,negative,1,Lost Luggage,0.3487,US Airways,LaChavalina,0,@USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now.,2015-02-22 15:56:15 -0800,47.5906662247278,-100.309695408846 5.69646309159928E+017,negative,1,Customer Service Issue,1,US Airways,bconners,0,@USAirways @AmericanAir will one of you please answer the phone?,2015-02-22 15:53:58 -0800,41.4821174192437,-95.2995494939265 5.69646045656949E+017,negative,0.7007,Late Flight,0.7007,US Airways,DaniLew_1,0,@USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?,2015-02-22 15:52:55 -0800,36.9464530329512,-101.208934617697 5.69645836109418E+017,negative,1,longlines,0.3478,US Airways,AllisonTonkin,0,"@USAirways stuck at the gate in Charlotte, NC waiting for ""release papers"" and a fix for a broken computer system.",2015-02-22 15:52:05 -0800,35.4517041787605,-98.4181088138495 5.69645701291844E+017,negative,1,Late Flight,0.3487,US Airways,Mwoodshop,0,@USAirways Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?,2015-02-22 15:51:33 -0800,39.3477463844954,-97.6798085019662 5.69644766779937E+017,negative,1,Late Flight,0.6563,US Airways,dailydebs,0,@USAirways not Cancelled Flightling #837 because you don't want to put us in a hotel for night is our guess,2015-02-22 15:47:50 -0800,40.337685045831,-100.413364212564 5.69644694759715E+017,neutral,1,,,US Airways,mattsmith1868,0,@USAirways can I get a beer please. Flight #1715,2015-02-22 15:47:33 -0800,33.9676095393118,-103.696916574875 5.6964424933711E+017,negative,1,Late Flight,0.6987,US Airways,dailydebs,0,@USAirways really? 8 hr delay in Virgin Island and not even a food voucher.,2015-02-22 15:45:47 -0800,30.1287174051522,-95.5303591588074 5.69643648910029E+017,negative,1,Customer Service Issue,1,US Airways,runfixsteve,0,@usairways the. Worst. Ever. #dca #customerservice,2015-02-22 15:43:24 -0800,36.0065104337271,-98.5165558288024 5.69642526065471E+017,negative,1,Customer Service Issue,0.3482,US Airways,MadameMoodle,0,@USAirways 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice,2015-02-22 15:38:56 -0800,44.6967262655139,-91.3053091470768 5.69642419307864E+017,negative,1,Late Flight,0.6633,US Airways,terenceryan,0,@USAirways printer problems causing us to sit on the runway for 45 mins. Get it together.,2015-02-22 15:38:30 -0800,46.6235261914144,-94.8442252121553 5.69641916855402E+017,negative,1,Late Flight,1,US Airways,KDougherty2012,0,@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.,2015-02-22 15:36:31 -0800,30.6039200612538,-97.0565461733693 5.6964134325497E+017,negative,1,Lost Luggage,0.6989,US Airways,jenw714,0,@USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS.,2015-02-22 15:34:14 -0800,42.935802222061,-93.6758738802858 5.69640733466104E+017,negative,0.6403,longlines,0.6403,US Airways,DPodgorny,0,@USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA,2015-02-22 15:31:48 -0800,36.3380538533333,-98.5858035842608 5.69640574971716E+017,negative,1,Damaged Luggage,1,US Airways,Sama53,0,"@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag",2015-02-22 15:31:11 -0800,39.2413088590261,-102.262831133315 5.69639784819372E+017,negative,0.6445,Customer Service Issue,0.6445,US Airways,runfixsteve,0,@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm,2015-02-22 15:28:02 -0800,42.9704175959623,-113.948644737569 5.69639305016152E+017,negative,1,longlines,0.6831,US Airways,runfixsteve,0,@usairways 2 people working the counter at #dca? Massive lines. Poorly played. #winterstorm,2015-02-22 15:26:08 -0800,38.9471030513266,-96.6822678932421 5.6963883553935E+017,neutral,1,,,US Airways,mattsmith1868,0,@USAirways what's going on in CLT?,2015-02-22 15:24:16 -0800,40.880913827788,-105.587633564044 5.69638678194041E+017,negative,0.6721,Lost Luggage,0.6721,US Airways,jeffpash,0,@USAirways @USAirwaysCenter My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight?,2015-02-22 15:23:38 -0800,36.3380511371885,-96.8962072211293 5.69638479157723E+017,neutral,0.6682,,0,US Airways,georgetietjen,0,@USAirways So any ideas when the IT Geeks will plug in the servers so 639 can be on its way to PHX?,2015-02-22 15:22:51 -0800,42.1009260420757,-95.6151018878511 5.6963838137591E+017,negative,1,Can't Tell,0.6635,US Airways,aj1powers,1,@USAirways who do I contact about my awful experience I had 2/15/15 with @USAirways Flight 713 BUF-CLT?,2015-02-22 15:22:28 -0800,37.9684817586618,-103.722210397458 5.69637822929318E+017,negative,0.6948,Customer Service Issue,0.3522,US Airways,joekamal48,0,@USAirways @AmericanAir nvm my bad it's been an hour and a half #thanks,2015-02-22 15:20:15 -0800,42.2855511120385,-109.464667500191 5.69635479383085E+017,negative,1,Late Flight,0.6559,US Airways,elias02,0,@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined,2015-02-22 15:10:56 -0800,35.8888794766898,-100.384664752685 5.69635391965405E+017,negative,1,Can't Tell,0.6768,US Airways,OwlBeEmmCee,0,@USAirways always letting me down. 👊,2015-02-22 15:10:35 -0800,40.3295492413357,-98.2996864839678 5.69634364780351E+017,positive,1,,,US Airways,nanceebing,0,@USAirways please keep Emily at you gso airport ticketing on staff she is amazing,2015-02-22 15:06:30 -0800,42.6975397429199,-88.9491339844196 5.69633357451153E+017,negative,1,Flight Booking Problems,0.676,US Airways,thpx,0,"@usairways I don't understand why I can't get my missing miles? I was on the flight, it was in my Dividend Miles Account… #help",2015-02-22 15:02:30 -0800,38.9588525871668,-96.5805201298915 5.69633323997213E+017,negative,1,Late Flight,0.6202,US Airways,ardakuyumcu,2,"@USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http://t.co/Zira2z3UDc",2015-02-22 15:02:22 -0800,32.6638465908171,-96.0578779192947 5.69633287204774E+017,negative,1,Late Flight,0.6812,US Airways,dailydebs,0,@USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands...,2015-02-22 15:02:13 -0800,39.3388459497271,-98.4060861242263 5.69633285288157E+017,negative,1,Customer Service Issue,0.6495,US Airways,sebastian_mcfox,0,@USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop,2015-02-22 15:02:13 -0800,42.971655590208,-101.313399681928 5.69633099174322E+017,negative,0.6563,Customer Service Issue,0.6563,US Airways,thpx,0,"@usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket & the result: http://t.co/214i0RTIH4",2015-02-22 15:01:28 -0800,33.2347066240386,-93.8106003250419 5.69632828478136E+017,negative,1,Can't Tell,0.385,US Airways,dlancaster243,0,"@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere.",2015-02-22 15:00:24 -0800,35.952695159349,-103.231171800985 5.69632685318115E+017,negative,1,Bad Flight,0.6966,US Airways,Bnuuug,0,@USAirways #flight2031 the flight to Hell,2015-02-22 14:59:50 -0800,29.5564269589743,-106.209967311465 5.6963237932687E+017,negative,1,Customer Service Issue,1,US Airways,amischke,0,"@USAirways Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?!",2015-02-22 14:58:37 -0800,39.2169146204951,-101.667712352782 5.6963228304647E+017,negative,0.701,Lost Luggage,0.701,US Airways,tiffsaulnier,0,@USAirways @AmericanAir just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. #us2146 to #aa2924,2015-02-22 14:58:14 -0800,36.4381063567693,-98.2473003686115 5.69630712233628E+017,negative,1,Late Flight,0.6718,US Airways,mmislankar87,1,"@USAirways told me I deserved to be delayed because I booked the last flight and then I hear ""the only inconvience is missing your flight""",2015-02-22 14:51:59 -0800,34.1909094091925,-99.8232466125158 5.69630148468671E+017,neutral,1,,,US Airways,ArrestlessMind,0,@USAirways Any update on the computer outtage affecting flights? Is this national or just Northeast? ETA on resolution?,2015-02-22 14:49:45 -0800,38.0809136587383,-111.203909716598 5.69629882323497E+017,negative,1,Bad Flight,1,US Airways,Bnuuug,0,"@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell",2015-02-22 14:48:41 -0800,50.7872734647067,-108.85832183982 5.69629631814509E+017,negative,1,Flight Booking Problems,0.6667,US Airways,beoliu,0,@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?,2015-02-22 14:47:42 -0800,25.6282763331196,-94.572115771351 5.69629346777969E+017,negative,1,Customer Service Issue,0.6491,US Airways,blumeanbb,0,@USAirways 5 hours on the phone waiting for a call back to find my luggage #shameonyou,2015-02-22 14:46:34 -0800,33.7128684985705,-102.02199013799 5.69628521666118E+017,negative,1,longlines,0.656,US Airways,EggZackLeeMe,0,@USAirways ... What's going on at @PHLAirport ?! I've been sitting at the gate for 45minutes.,2015-02-22 14:43:17 -0800,39.0318596853689,-100.875065645497 5.69628242044428E+017,negative,1,Flight Attendant Complaints,1,US Airways,LeahWoomer,0,@USAirways 799 from AMS to PHL today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse.,2015-02-22 14:42:10 -0800,34.0461793140452,-103.831152583806 5.69628145030005E+017,negative,1,Cancelled Flight,0.3606,US Airways,jph_sc,0,@USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways,2015-02-22 14:41:47 -0800,41.9065932399758,-101.95960679164 5.69627574336422E+017,neutral,1,,,US Airways,Marcusluft,0,@USAirways my wife left her phone on flight AWE474 on Friday February 20th upon landing in Minneapolis. How can we get it back? Thanks!,2015-02-22 14:39:31 -0800,43.9277765299634,-106.977467235368 5.69627477200536E+017,negative,0.646,Customer Service Issue,0.3326,US Airways,ccmleblanc,0,@USAirways what's the deal with the flight computer network?,2015-02-22 14:39:08 -0800,36.4005610653897,-99.9063092711346 5.69627346166284E+017,negative,0.6462,Customer Service Issue,0.3346,US Airways,MattressCC,0,@USAirways does anyone actually work at the dividend miles department? http://t.co/BgtJFmnEOT,2015-02-22 14:38:37 -0800,35.783410418221,-112.752886544081 5.69627079458865E+017,negative,0.6294,Cancelled Flight,0.6294,US Airways,HollyHMullin,0,@USAirways No flights out of Philly because of system wide tech issue. @CBSPhilly,2015-02-22 14:37:33 -0800,37.072056031398,-102.33652228774 5.69627069463843E+017,negative,1,Bad Flight,0.6512,US Airways,PamelaSedmak,0,@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member,2015-02-22 14:37:31 -0800,44.510709240728,-103.925097688213 5.69626882053788E+017,negative,1,Cancelled Flight,1,US Airways,servicejunkie19,0,"@USAirways epic fail @ CLT ystrdy w/Cancelled Flightled flights. No staff, no communication & no refund for unused portion of tix. Keep it classy guys",2015-02-22 14:36:46 -0800,39.0779069281648,-102.780162160163 5.69626841046225E+017,negative,1,Customer Service Issue,0.66,US Airways,Ariella_Lexi,0,@USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?!,2015-02-22 14:36:36 -0800,39.7306962807465,-106.740591188584 5.69626683139105E+017,negative,1,Flight Attendant Complaints,1,US Airways,FrancescaJo_,0,@USAirways @AmericanAir Just got off Int. Flight #799. Your Intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane.,2015-02-22 14:35:59 -0800,37.8981354415518,-100.94706402503 5.69625848334E+017,negative,1,Late Flight,1,US Airways,greatloop,0,@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?,2015-02-22 14:32:40 -0800,40.6088858522042,-97.1213124992039 5.69625599570014E+017,negative,0.6917,Late Flight,0.6917,US Airways,JesseMendelson,0,@USAirways will you hold #475 today for connecting passengers coming from delayed flights?,2015-02-22 14:31:40 -0800,35.7247428512842,-102.889160104715 5.69625053916062E+017,positive,1,,,US Airways,sleenieto,1,@USAirways provided the best service for me today! Thank you so much :),2015-02-22 14:29:30 -0800,41.2915764977824,-88.203010260848 5.69625014179377E+017,negative,1,Late Flight,0.6903,US Airways,rossj987,0,@USAirways Can you guys please give an update? Been sitting on Tarmac on flight 601 yet the website still says it's on time?,2015-02-22 14:29:21 -0800,35.9470838301933,-105.707749987323 5.69624406437306E+017,negative,1,Cancelled Flight,0.6659,US Airways,peacheslt4,0,@USAirways - flight was Cancelled Flightled to Buf today. Waited in line for 2+ hrs & cus service was rude. No flight until Tues. Need to get to ROC.,2015-02-22 14:26:56 -0800,45.4329887071662,-97.0812767259978 5.6962402160574E+017,negative,1,Customer Service Issue,1,US Airways,MityaFerenetz,1,@USAirways Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail,2015-02-22 14:25:24 -0800,38.8271537450257,-103.843300735757 5.6962400935417E+017,negative,1,Can't Tell,0.6443,US Airways,dave_cavan,0,"@USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money",2015-02-22 14:25:21 -0800,35.9905229951048,-100.290778498754 5.69623606684209E+017,negative,0.6653,Cancelled Flight,0.3451,US Airways,dave_cavan,0,@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...,2015-02-22 14:23:45 -0800,53.5309343844561,-90.1398334401057 5.69623415767871E+017,negative,1,Customer Service Issue,1,US Airways,dave_cavan,0,@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted,2015-02-22 14:23:00 -0800,38.0504103652349,-101.138696032813 5.69623396729917E+017,negative,1,Flight Attendant Complaints,0.6791,US Airways,brianmka,0,"@USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying ""we don't do that""",2015-02-22 14:22:55 -0800,48.8221325871712,-99.268467412051 5.69623359304004E+017,negative,1,Customer Service Issue,0.6517,US Airways,Dwight_Paulson,0,@USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags.,2015-02-22 14:22:46 -0800,38.2654080292274,-106.876636256362 5.69623211324735E+017,negative,1,Customer Service Issue,0.6939,US Airways,MattressCC,0,@USAirways is really good at deferring responsibility.,2015-02-22 14:22:11 -0800,36.484017239137,-97.6696699540633 5.69623190730887E+017,negative,1,Can't Tell,0.6186,US Airways,dave_cavan,0,@USAirways thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew.,2015-02-22 14:22:06 -0800,35.3472985929745,-106.917971397395 5.69623164105433E+017,negative,1,Flight Attendant Complaints,1,US Airways,Gregm528,0,"@USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at😳. @JetBlue need your help",2015-02-22 14:22:00 -0800,32.6401564259818,-99.1285021095816 5.69623156337586E+017,negative,1,Lost Luggage,1,US Airways,Brendanhwalters,0,"@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!",2015-02-22 14:21:58 -0800,38.6332116024032,-103.05120830307 5.69622857120137E+017,negative,1,Flight Attendant Complaints,1,US Airways,TheLoveBite,0,@USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars,2015-02-22 14:20:46 -0800,49.4907362712873,-101.218669903347 5.69621714046456E+017,neutral,0.6307,,,US Airways,Sam_Kaplan,0,@USAirways glad people can put their coats in the storage area though. It would be super unfortunate to leave those on the floor,2015-02-22 14:16:14 -0800,39.7144422192503,-103.145373878803 5.69621698905022E+017,negative,1,Late Flight,0.6939,US Airways,PhilHagen,0,@usairways @AmericanAir LAX connect from term 6 to term 4. 55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held?,2015-02-22 14:16:10 -0800,33.8675234022582,-94.8690802470877 5.69621548446958E+017,neutral,0.6742,,0,US Airways,brianmka,0,@USAirways But good luck getting there! Not cool.,2015-02-22 14:15:34 -0800,34.8091001417431,-99.3827015278725 5.69621412325024E+017,negative,1,Customer Service Issue,0.6889,US Airways,OutsideHitter84,0,@USAirways I left an item on plane BOS-PHL on Friday. I've called PHL US Airways # & left 6 msgs. No return call what to do at this point.,2015-02-22 14:15:02 -0800,36.3648878653666,-104.898248258226 5.69621365634015E+017,negative,1,Cancelled Flight,1,US Airways,brianmka,0,@USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow,2015-02-22 14:14:51 -0800,37.2165201497862,-91.5575126108198 5.69621238152368E+017,negative,1,Flight Attendant Complaints,0.677,US Airways,Sam_Kaplan,0,@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25,2015-02-22 14:14:20 -0800,36.012093892827,-100.08283679672 5.6962121074679E+017,negative,0.6737,Late Flight,0.3368,US Airways,rossj987,0,@USAirways so apparently all of your computers crashed at BWI? Any update on when flights will be moving?,2015-02-22 14:14:14 -0800,32.6737879339806,-99.0919414255167 5.69620355783926E+017,negative,1,Lost Luggage,1,US Airways,CatieKriewald,0,@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info?,2015-02-22 14:10:50 -0800,39.2582042857991,-100.181481021431 5.69619861879591E+017,negative,1,Late Flight,0.6745,US Airways,CMocz,0,"@USAirways 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to ""customer service is our first priority""",2015-02-22 14:08:52 -0800,37.8487640199311,-99.9683262130085 5.69619668060807E+017,neutral,1,,,US Airways,VictorJDH,0,"@USAirways I saw online you had fee but I was wondering if there was a way to pay for it ahead of time, instead of at the kiosk",2015-02-22 14:08:06 -0800,44.9529974113609,-100.849061141437 5.69619075246236E+017,negative,1,Cancelled Flight,1,US Airways,TheConnorCough,0,"@USAirways Cancelled Flights my flight to NY 3 times, then once I make it here they decided for S&Gs they'll Cancelled Flight my return flight too. Thanks.",2015-02-22 14:05:45 -0800,41.0925638468975,-96.9992241034852 5.69618838767182E+017,neutral,0.65,,0,US Airways,LaceyDGarland,2,@USAirways Y'all need to get it together,2015-02-22 14:04:48 -0800,38.1650742541496,-104.21924167834 5.69618750946873E+017,negative,1,Customer Service Issue,1,US Airways,amischke,0,@USAirways On hold for >70 mins on my 3rd attempt just to get a receipt showing change fees for an upcoming flight. Please help!,2015-02-22 14:04:27 -0800,40.2157941241222,-98.4082393860472 5.6961853892479E+017,negative,1,longlines,0.6624,US Airways,LaceyDGarland,0,@USAirways Everyone on Flight 669 from LAX to RDU enjoyed waiting an hour & a half in baggage claim for their bags just now,2015-02-22 14:03:37 -0800,43.6297684543259,-104.823899132036 5.69617777075626E+017,neutral,0.6695,,0,US Airways,WarrickHoward,0,@USAirways No I need the corporate office number please as that is who is dealing with this for me. It's a 480 number.,2015-02-22 14:00:35 -0800,46.7684558237881,-102.841826357754 5.69617704644166E+017,negative,0.6854,Late Flight,0.6854,US Airways,chrismillersfca,0,@USAirways CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE.,2015-02-22 14:00:18 -0800,45.542418260219,-104.233215646501 5.69617332907213E+017,negative,1,Flight Attendant Complaints,1,US Airways,TheLoveBite,0,@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699,2015-02-22 13:58:49 -0800,36.3397505376664,-98.1595362002422 5.69616551239918E+017,neutral,0.6374,,,US Airways,Geneva_Sands,0,"@USAirways if my flight, 4035, is delayed, what time do I have to arrive at BHM?",2015-02-22 13:55:43 -0800,34.5348535096995,-101.714294257982 5.69614672061575E+017,negative,1,Flight Booking Problems,0.3635,US Airways,OBwankenobi,0,@USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online??,2015-02-22 13:48:15 -0800,43.2443815996118,-103.481444083008 5.69614422496444E+017,negative,1,Lost Luggage,1,US Airways,9202010,0,@USAirways when do we get our baggages? @usaireays 699 LA to RDU http://t.co/vU5lBZXtRX,2015-02-22 13:47:15 -0800,41.5177462333162,-100.782577292653 5.69614361574158E+017,negative,1,Customer Service Issue,1,US Airways,_Leycar,0,@USAirways has the WORST customer service and their flights are always delayed,2015-02-22 13:47:01 -0800,31.9621956202043,-90.1516417376768 5.6961389751638E+017,negative,1,Customer Service Issue,1,US Airways,jakejrssherry,0,@USAirways if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul,2015-02-22 13:45:10 -0800,35.244379286802,-106.528321609928 5.69612804350718E+017,positive,1,,,US Airways,dctimes2,0,"@USAirways despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents!",2015-02-22 13:40:50 -0800,46.9832425960899,-96.7078440048302 5.69612379811676E+017,negative,1,Customer Service Issue,0.3441,US Airways,9202010,0,@USAirways US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!?,2015-02-22 13:39:08 -0800,44.5848135211675,-97.8041297252681 5.69611341394264E+017,negative,1,Can't Tell,1,US Airways,PandooYaar,0,@USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company,2015-02-22 13:35:01 -0800,32.9195588900441,-97.9434842953823 5.69610893052518E+017,negative,1,Customer Service Issue,0.7055,US Airways,AuroraBIZ,0,@USAirways spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF,2015-02-22 13:33:14 -0800,38.5279010559314,-103.395566565318 5.69610759795315E+017,negative,1,Customer Service Issue,1,US Airways,PandooYaar,0,@USAirways thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights,2015-02-22 13:32:42 -0800,44.2475490514922,-97.8790328237553 5.6961054272331E+017,negative,1,Flight Booking Problems,0.6768,US Airways,FvGrecia,0,@USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!,2015-02-22 13:31:50 -0800,27.5439935030487,-89.8416442609002 5.69609828831781E+017,neutral,1,,,US Airways,AbbieBjugstad,0,@USAirways Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.,2015-02-22 13:29:00 -0800,38.9713342295296,-96.1819530445317 5.69609621834301E+017,negative,1,Late Flight,0.356,US Airways,rsnewman_nyc,0,@USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.,2015-02-22 13:28:11 -0800,36.9547541606376,-106.426452070689 5.69608831816352E+017,negative,1,Can't Tell,0.607,US Airways,MRTWT8,0,@USAirways how do you lose a pilot????,2015-02-22 13:25:02 -0800,31.8653110059508,-102.456945323464 5.69608141689754E+017,negative,1,Customer Service Issue,1,US Airways,jakejrssherry,0,@USAirways the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins...,2015-02-22 13:22:18 -0800,43.099485632028,-98.5197694185772 5.69607757784953E+017,negative,1,Late Flight,1,US Airways,jph_sc,0,@USAirways @AmericanAir we are missing our connection due to delay out of LAS. What are we supposed to do now?,2015-02-22 13:20:46 -0800,49.9676290115732,-94.4455047342869 5.69607719713288E+017,negative,1,Customer Service Issue,0.3541,US Airways,rsnewman_nyc,0,@USAirways #695 might have been Cancelled Flighted? mechanical issue. 6 hours Late Flightr 100 people still waiting and Zero information. Please send help.,2015-02-22 13:20:37 -0800,48.0365879731467,-102.848828407904 5.69607287867884E+017,negative,1,Customer Service Issue,0.6771,US Airways,MityaFerenetz,0,"@USAirways 6 hours, no agent. Should I keep waiting?",2015-02-22 13:18:54 -0800,39.2644544690685,-94.3435821104185 5.69606281998299E+017,negative,1,Lost Luggage,0.6436,US Airways,TheLoveBite,0,@USAirways how hard is it to unload bags in order of arrival? 45 mins and counting for flight 699,2015-02-22 13:14:55 -0800,39.2951428075157,-92.0749826421093 5.69605710314668E+017,negative,1,Customer Service Issue,1,US Airways,vasisht,0,"@USAirways is it policy to tell customers ""We can't help you?"" I'm sorry but this is unacceptable",2015-02-22 13:12:38 -0800,42.154203326701,-102.544975412681 5.69605690471289E+017,negative,1,Late Flight,1,US Airways,RobVyvey,0,@USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?,2015-02-22 13:12:34 -0800,37.6645684658963,-102.047284495914 5.69605604416889E+017,negative,0.6559,Customer Service Issue,0.6559,US Airways,vasisht,0,"@USAirways ""We can't help you. We don't put people up in hotels when you miss a flight it's against policy.""",2015-02-22 13:12:13 -0800,33.926901161637,-103.658686764782 5.69605521050898E+017,negative,1,Cancelled Flight,0.6632,US Airways,vasisht,0,"@USAirways my friends at KPHL were told by your rep ""if it were me I woulda just gone home this am and tried again tomorrow."" 1/2",2015-02-22 13:11:53 -0800,36.7665187827528,-101.636901978822 5.69605258621661E+017,positive,1,,,US Airways,kneedoc69,0,@USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice,2015-02-22 13:10:51 -0800,37.8435137407958,-106.163195986052 5.69604286369432E+017,negative,1,Customer Service Issue,0.3581,US Airways,therealkellyd,0,@USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838,2015-02-22 13:06:59 -0800,37.5120493769232,-101.610168335722 5.69604198771364E+017,negative,1,Flight Attendant Complaints,0.6838,US Airways,KoilsByNature,0,@USAirways it's unacceptable the way your agents at the gate treat paying customers!!!,2015-02-22 13:06:38 -0800,42.3852057665273,-95.5657718697773 5.69604041141039E+017,neutral,1,,,US Airways,HybridMovementC,0,@USAirways Mad love http://t.co/4ojrSDWPkK NYC-,2015-02-22 13:06:00 -0800,42.9099503055539,-100.729411325957 5.69603833804038E+017,negative,0.6511,longlines,0.3284,US Airways,mjmassa8,0,@USAirways more like USDELAY-ways. Another long 'paperwork' reLate Flightd delay - Friday in Charlotte. Today in Philly. #letsgoalready,2015-02-22 13:05:11 -0800,41.3282320678176,-97.7311801843023 5.69603523954016E+017,negative,1,Customer Service Issue,0.7245,US Airways,KoilsByNature,0,@USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours! Get to CLT to horrid customer service!,2015-02-22 13:03:57 -0800,39.7580552940449,-108.17162344391 5.69603357406577E+017,negative,0.6566,Late Flight,0.6566,US Airways,colums23,0,"@USAirways flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago. Sitting in airport, wondering#irritated",2015-02-22 13:03:17 -0800,36.0296945417409,-98.1257599941091 5.69602860020851E+017,negative,1,Flight Attendant Complaints,0.6545,US Airways,JeffersRich,0,"@USAirways Flight 4454 aircraft at gate, but no crew? Will be 2+ hours Late Flight to destination. Come on!",2015-02-22 13:01:19 -0800,43.429312883547,-90.9684216255404 5.69602817633223E+017,negative,1,Lost Luggage,1,US Airways,WarrickHoward,0,@USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing.,2015-02-22 13:01:09 -0800,45.4007747142651,-96.7071714366586 5.69602407417692E+017,negative,1,Late Flight,0.6701,US Airways,RothsteinDavid,0,@USAirways 3818 delayed. blue skies all over. #whyisusairALWAYSDELAYED???,2015-02-22 12:59:31 -0800,41.2391462883419,-90.0432425361345 5.69601913832022E+017,negative,1,Flight Attendant Complaints,0.6735,US Airways,MeganMmcginnis,0,@USAirways Ill never fly you again due to the emotional & financial stress you have caused me because of one of your staff members errors.,2015-02-22 12:57:33 -0800,39.8520756608842,-103.589706542685 5.6960162827948E+017,negative,1,Lost Luggage,1,US Airways,NorthHarborNYC,0,@USAirways where are my bags?,2015-02-22 12:56:25 -0800,31.5725587978703,-102.761470102274 5.6960127567283E+017,negative,1,Flight Attendant Complaints,0.669,US Airways,MikeisRichRich,0,"@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up. #neveragain",2015-02-22 12:55:01 -0800,46.0819644512467,-95.8512822851209 5.69601264679559E+017,neutral,1,,,US Airways,peterfransson,0,"@USAirways when AA gate supervisor 600117 was asked for his superiors name, response received was ""the CEO of #AmericanAirlines"" #merger",2015-02-22 12:54:58 -0800,39.2410728505495,-105.135456954651 5.69600990430806E+017,negative,1,Customer Service Issue,1,US Airways,thisAnneM,0,@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??,2015-02-22 12:53:53 -0800,42.813845272634,-103.94335675447 5.69600989055087E+017,neutral,1,,,US Airways,peterfransson,0,@USAirways AA Gate Supervisor emplid 600117 allowed flight AA67 to leave JFK to SJ on 20feb15 w/o 8 customers that made final boarding call.,2015-02-22 12:53:53 -0800,36.7635311413072,-105.547791204255 5.69600757516915E+017,negative,0.6739,Late Flight,0.337,US Airways,dline2005,0,@USAirways thanks for being so bad you make a two day train trip look appealing!!,2015-02-22 12:52:57 -0800,38.8124846532101,-99.6954660820358 5.69600720254542E+017,negative,1,Customer Service Issue,1,US Airways,JQCalderwood,0,@USAirways you have got to be kidding me! No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?,2015-02-22 12:52:49 -0800,34.8507381048414,-104.046902310342 5.69600023597429E+017,negative,1,longlines,1,US Airways,RBuchmann,0,@USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min & counting..,2015-02-22 12:50:02 -0800,44.0744436345634,-98.9920856208845 5.69600009097904E+017,negative,1,Customer Service Issue,1,US Airways,xtingu,0,@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.,2015-02-22 12:49:59 -0800,53.0304268576202,-99.0767888132224 5.69599725240001E+017,negative,1,Customer Service Issue,1,US Airways,brittalb,0,@usairways I have been on hold for over 3 hours. Please help! http://t.co/tyXAZtMQ1U,2015-02-22 12:48:51 -0800,48.0796139981621,-99.6663484975313 5.6959953226845E+017,negative,1,Customer Service Issue,0.6656,US Airways,jadedhippie09,0,"@USAirways I promise, if I can help it I will nvr fly w/u again. Even if I have 2 pay more $$$ 2 fly w/ sum1 else #badcustomerservice",2015-02-22 12:48:05 -0800,39.1706345499408,-99.0350525549259 5.69599260288819E+017,negative,1,Late Flight,1,US Airways,jadedhippie09,0,@USAirways yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u & this is how u treat ur customers?,2015-02-22 12:47:00 -0800,44.0486066617447,-109.759339700759 5.69598915722519E+017,negative,1,Can't Tell,1,US Airways,jadedhippie09,0,@USAirways I have nothing but issues when I fly w/u what's up w/that?! #travel #vacation #awful,2015-02-22 12:45:38 -0800,32.9141297361481,-104.254581743524 5.69598852912669E+017,neutral,0.6699,,0,US Airways,hlauinfo,0,@USAirways you should update your passbook passes with any gate changes.,2015-02-22 12:45:23 -0800,36.8756770143301,-109.165842211066 5.69598323621024E+017,negative,1,Customer Service Issue,1,US Airways,dline2005,0,@USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...,2015-02-22 12:43:17 -0800,52.6759759492363,-91.5047346073152 5.69597857013084E+017,negative,1,Customer Service Issue,0.6685,US Airways,xtingu,1,@USAirways -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call.,2015-02-22 12:41:26 -0800,51.5501890613379,-98.5849167101232 5.69597711789502E+017,negative,1,Customer Service Issue,0.6721,US Airways,dline2005,0,"@USAirways suggest you failures make a HUGE donation to @the_USO Charlotte, NC as THEY provided GREAT customer service today, unlike you.",2015-02-22 12:40:51 -0800,39.9901413126171,-100.659679902247 5.69597328522387E+017,negative,1,Flight Attendant Complaints,0.6928,US Airways,BZFlinn,0,@USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http://t.co/hFjYN2vtVj,2015-02-22 12:39:20 -0800,36.4894626662407,-95.5632175421665 5.69596783011217E+017,negative,0.6633,Cancelled Flight,0.3367,US Airways,CaseyRhoades1,0,@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please,2015-02-22 12:37:10 -0800,32.4120507393981,-97.9762475439025 5.695963641972E+017,negative,1,Customer Service Issue,1,US Airways,farmdinner,0,@USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card.,2015-02-22 12:35:30 -0800,39.0946875521501,-104.953488839928 5.69596357381644E+017,negative,1,Customer Service Issue,0.7092,US Airways,tpratt31,0,"@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22",2015-02-22 12:35:28 -0800,38.0995876425539,-98.1329083778872 5.69596034059358E+017,negative,1,Lost Luggage,1,US Airways,sejaffe,0,"@USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk.",2015-02-22 12:34:11 -0800,36.1669260288388,-101.253452034707 5.69595745126494E+017,negative,1,Can't Tell,0.6973,US Airways,riricesq,0,@USAirways is absolute crap this week!!,2015-02-22 12:33:02 -0800,40.8605011998397,-104.782443884874 5.69595534916203E+017,neutral,1,,,US Airways,APH0823,0,"@USAirways got transf. to Dividend Miles...need to change flight. Grandma just passed, need to change ticket ASAP. Update on wait time?",2015-02-22 12:32:12 -0800,49.0196946641957,-100.294888870708 5.69595123799101E+017,negative,0.6818,Customer Service Issue,0.375,US Airways,bta7,0,".@USAirways trying to get a partner PNR, and have spent more than 1 hour on hold. I know its snowing somewhere, but this is awful",2015-02-22 12:30:34 -0800,39.0750777635728,-105.310704472706 5.69595015518794E+017,negative,1,Customer Service Issue,1,US Airways,MoniqueduRock,0,@USAirways on the phone over an hour waiting for customer service got wrong fight information cost us 6 hours from trip. Frustrating!!!,2015-02-22 12:30:08 -0800,45.6049848861602,-105.525860051579 5.69594973949206E+017,negative,1,Lost Luggage,1,US Airways,spartanbride,0,@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY,2015-02-22 12:29:59 -0800,37.579438286244,-101.085692528184 5.69592443542344E+017,negative,1,Cancelled Flight,1,US Airways,graydonpleasant,0,@USAirways Just Cancelled Flight every flight I have why don't you.,2015-02-22 12:19:55 -0800,36.9778248241969,-102.408713608013 5.69592390211801E+017,negative,1,Customer Service Issue,1,US Airways,imacericg,0,"@usairways Is your reservation phone number working? Called 10x in the last 3 days, and haven’t gotten through.",2015-02-22 12:19:42 -0800,35.6802591978967,-95.6090273793485 5.6959236851866E+017,negative,1,Customer Service Issue,1,US Airways,cheerUPDATES,1,"@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight 😡",2015-02-22 12:19:37 -0800,36.9647462133412,-97.2116661990549 5.69592120954237E+017,negative,1,Can't Tell,1,US Airways,FiVeBoRoUghS718,0,@USAirways really nigga.. Ur a fuck boy,2015-02-22 12:18:38 -0800,40.9460875042084,-108.766140297193 5.69591310589432E+017,negative,1,Late Flight,0.6529,US Airways,HutchinsJim,0,"@USAirways I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL",2015-02-22 12:15:25 -0800,40.8350911110285,-97.2755593357862 5.6958912321808E+017,neutral,0.7027,,0,US Airways,drewdenker,0,@USAirways just told by supervisor that they won't guarantee the empty seats to standby passengers with flights Cancelled Flightled so can sell them,2015-02-22 12:06:44 -0800,41.5555831025084,-97.6558641406616 5.69589028590391E+017,negative,0.6842,Late Flight,0.6842,US Airways,ericabevill,0,@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235,2015-02-22 12:06:21 -0800,40.1379172481575,-106.015540479721 5.69588578159698E+017,negative,1,Can't Tell,1,US Airways,evanquinn,0,"@USAirways has failed me all day long, should I blame it on @AmericanAir ?",2015-02-22 12:04:34 -0800,40.9123460587677,-101.668653162313 5.69588465593143E+017,neutral,0.6344,,0,US Airways,WarrickHoward,0,@USAirways What's the contact number for the corporate baggage office in Phoenix?,2015-02-22 12:04:07 -0800,38.7351448164791,-107.747430790739 5.69588073438122E+017,negative,1,Customer Service Issue,1,US Airways,RickyRomanXXX,0,@USAirways 1 hour and counting on hold :( why? http://t.co/clOB5qwMXR,2015-02-22 12:02:33 -0800,35.0659467963923,-98.1809397343847 5.69587844693537E+017,negative,1,Cancelled Flight,1,US Airways,Harmony1412,0,@USAirways you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w,2015-02-22 12:01:39 -0800,50.5635017463387,-98.5111218254117 5.69587663692554E+017,negative,1,Late Flight,1,US Airways,ericabevill,0,@USAirways now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane?,2015-02-22 12:00:56 -0800,41.0780707271443,-100.97015177207 5.6958637286615E+017,negative,1,Cancelled Flight,1,US Airways,MrRenevendez,0,@USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there?,2015-02-22 11:55:48 -0800,45.8947212948235,-102.784725334392 5.69585968610615E+017,negative,1,Cancelled Flight,1,US Airways,farmdinner,0,"@USAirways Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me.",2015-02-22 11:54:11 -0800,31.3946408086615,-100.533490916499 5.69585747503612E+017,negative,1,Customer Service Issue,0.6861,US Airways,sejaffe,0,@USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable,2015-02-22 11:53:19 -0800,29.2337601613237,-103.104846478175 5.69584885108748E+017,negative,1,Late Flight,0.3787,US Airways,AndrewTV,0,@USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?,2015-02-22 11:49:53 -0800,42.9644330190094,-101.804010994567 5.69584719089836E+017,positive,1,,,US Airways,mc3h2,0,@USAirways new F/As from DFW to CLT this morning did a great job. Well Done!,2015-02-22 11:49:14 -0800,43.0283488963658,-103.944975935981 5.69584207011435E+017,negative,1,Bad Flight,0.6442,US Airways,ericabevill,0,@USAirways why have me board a plane knowing there is a maint issue? US5235.,2015-02-22 11:47:11 -0800,40.7385,-73.9952 5.69584057270575E+017,neutral,0.6593,,,US Airways,airliners2,28,@USAirways with this livery back in the day. http://t.co/EEqWVAMmiy,2015-02-22 11:46:36 -0800,40.7279,-73.9961 5.6958372540887E+017,negative,1,Cancelled Flight,0.6313,US Airways,drewdenker,0,@USAirways waiting all day at ATL since flight this am Cancelled Flightled. 1 standby told no seats and group of 15 shows up Late Flight and gets on to PHL,2015-02-22 11:45:17 -0800,40.7624,-73.9789 5.69583698640818E+017,negative,1,Customer Service Issue,0.6767,US Airways,sebastian_mcfox,0,@USAirways the link doesn't work..,2015-02-22 11:45:10 -0800,40.7535,-73.9843 5.69581828258079E+017,negative,1,Cancelled Flight,1,US Airways,MrRenevendez,0,@USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA,2015-02-22 11:37:44 -0800,40.6468,-73.7897 5.69581400850096E+017,negative,1,Late Flight,1,US Airways,CaseyRhoades1,0,@USAirways flight 838 now leaving after 6 hour mechanical delay. Need lodging voucher and meals tonight in st Thomas who do I see?,2015-02-22 11:36:02 -0800,40.6715,-73.9754 5.69580275182772E+017,negative,1,Cancelled Flight,1,US Airways,MrRenevendez,0,@USAirways care to elaborate on why CHA to DCA is Cancelled Flightled this evening?,2015-02-22 11:31:34 -0800,40.6782,-73.9688 5.69579478168547E+017,negative,1,Bad Flight,1,US Airways,NASTYBITCH360,0,@USAirways help im falling out of one of your planes,2015-02-22 11:28:24 -0800,40.7408,-74.0077 5.69578297945919E+017,negative,1,Can't Tell,0.683,US Airways,DAngel082,0,"@USAirways this has been my WORST flying experience with you guys, you need to do better",2015-02-22 11:23:43 -0800,40.7818,-73.9539 5.6957801684367E+017,negative,1,Late Flight,1,US Airways,DAngel082,0,@USAirways going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated,2015-02-22 11:22:36 -0800,40.7828,-73.9777 5.69577771292238E+017,negative,1,Customer Service Issue,1,US Airways,maddie_helms,0,@USAirways never flying you guys again. your customer service is awful,2015-02-22 11:21:37 -0800,40.7636,-73.9737 5.69577696793006E+017,negative,1,Cancelled Flight,0.3906,US Airways,theKDaubert,1,@USAirways telling a man theres NO FLIGHTS for the next 10 hrs!!! NO standby! NOTHING! NO OPTIONS! trying to get to sick child! #FireVan!,2015-02-22 11:21:19 -0800,40.6446,-73.7825 5.69576236541825E+017,negative,1,Late Flight,1,US Airways,jph_sc,0,@USAirways missing our connection due to delay out of @LAS. Told not looking good for tmrw either. We will be stuck in #CLT. Help!,2015-02-22 11:15:31 -0800,40.7572,-73.9642 5.69575780864242E+017,negative,1,Flight Attendant Complaints,0.6733,US Airways,theKDaubert,0,@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.,2015-02-22 11:13:43 -0800,40.7226,-73.9931 5.69575176322425E+017,negative,1,Customer Service Issue,0.6415,US Airways,tapps,0,@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website.,2015-02-22 11:11:18 -0800,40.7376,-74.0014 5.69574737929576E+017,negative,1,Cancelled Flight,0.665,US Airways,AllHailAng,0,@USAirways and no offers to provide us with a hotel or anything for a flight that is over 19 hours away!,2015-02-22 11:09:34 -0800,40.7707,-73.8654 5.69572536834499E+017,negative,1,Customer Service Issue,1,US Airways,drgitlin,0,@USAirways now you just hang up on me. I’m starting to think this is personal!,2015-02-22 11:00:49 -0800,40.7539,-73.9733 5.69572184768836E+017,positive,1,,,US Airways,andy_esworthy,0,"@USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!",2015-02-22 10:59:25 -0800,40.7255,-74.0012 5.69572095794917E+017,negative,1,Customer Service Issue,0.6425,US Airways,tjvandy,1,@USAirways in 140 characters? Yea right. Thanks for patronizing.,2015-02-22 10:59:04 -0800,40.7742,-73.92 5.69571654998888E+017,negative,1,Late Flight,1,US Airways,ConNyoungjeezy,0,"@USAirways 30 min delay for mechanics to replace rivets. 30 mins Late Flightr, turns out mechanics had wrong size rivets. 35 more mins. Pathetic",2015-02-22 10:57:19 -0800,40.7612,-73.9615 5.6956912095139E+017,negative,1,Late Flight,0.6745,US Airways,SeanKelly23,0,@USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long,2015-02-22 10:47:15 -0800,40.7472,-73.9861 5.69568612215865E+017,negative,0.6867,Can't Tell,0.6867,US Airways,ConNyoungjeezy,0,@USAirways churn rate increasing by the second,2015-02-22 10:45:13 -0800,40.7472,-73.9861 5.69567629083431E+017,negative,1,Customer Service Issue,1,US Airways,Asiators,0,@USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!!,2015-02-22 10:41:19 -0800,40.7731,-73.8855 5.69567252363813E+017,negative,1,Customer Service Issue,1,US Airways,helmsdanielle10,0,@USAirways your service in Philly is unacceptable. Look into better service✌️ a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj,2015-02-22 10:39:49 -0800,40.773,-73.9625 5.69567084721656E+017,negative,0.6855,Customer Service Issue,0.3466,US Airways,SS8085,0,"@USAirways Its not just PHL, at BTV today made to deplane because ""it's Sunday and we don't know if maintenance will be available""",2015-02-22 10:39:09 -0800,40.666,-73.929 5.69566712397472E+017,negative,1,Late Flight,1,US Airways,ConNyoungjeezy,0,@USAirways are there such things as non-delayed flights or na? Get your shit together and get me out of here,2015-02-22 10:37:40 -0800,40.7741,-73.8726 5.69566514132718E+017,negative,1,Can't Tell,1,US Airways,SS8085,0,"@USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U",2015-02-22 10:36:53 -0800,40.6916,-74.1771 5.69566323912671E+017,neutral,0.6402,,0,US Airways,helmsdanielle10,0,@USAirways Look into better service.,2015-02-22 10:36:08 -0800,40.7391,-74.0028 5.69565598772044E+017,negative,1,Customer Service Issue,1,US Airways,CMocz,1,"@USAirways your customer service in Philly is deplorable, rude & unprofessional gate agents after delays & Cancelled Flightations #takingthistothetop",2015-02-22 10:33:15 -0800,40.7435,-73.9956 5.69565468937232E+017,neutral,0.6424,,0,US Airways,Hawaii_brown,0,@USAirways flights to Dfw Cancelled Flightled today?,2015-02-22 10:32:44 -0800,40.7478,-73.9723 5.69565125344141E+017,negative,0.6933,Can't Tell,0.356,US Airways,helmsdanielle10,0,@USAirways should look into better service✌️,2015-02-22 10:31:22 -0800,40.7407,-73.9922 5.69564566272811E+017,negative,1,Customer Service Issue,0.6774,US Airways,CDarnall1,0,@USAirways your mobile app is horrible! Needs a major overhaul,2015-02-22 10:29:09 -0800,40.776,-73.957 5.69563297164481E+017,negative,1,Flight Attendant Complaints,0.6502,US Airways,helmsdanielle10,0,@USAirways you should get better employees✌️,2015-02-22 10:24:06 -0800,40.7242,-74.0397 5.69563148472226E+017,negative,1,Late Flight,0.6721,US Airways,SS8085,1,"@USAirways stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http://t.co/BRCsjBxG2s",2015-02-22 10:23:31 -0800,40.7242,-74.0397 5.69562731356901E+017,negative,1,Late Flight,1,US Airways,NickRowley,0,@USAirways next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air,2015-02-22 10:21:51 -0800,40.7564,-73.9818 5.69562007671853E+017,negative,1,Customer Service Issue,1,US Airways,FvGrecia,1,@USAirways @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http://t.co/gn30p75KqB,2015-02-22 10:18:59 -0800,40.7564,-73.9818 5.69561389121061E+017,negative,1,Customer Service Issue,1,US Airways,sfoosness,0,"@USAirways Yes, there is horrible snow. But seriously, can you not hire more people to answer the phones? Competitor have call back numbers.",2015-02-22 10:16:31 -0800,40.7566,-73.9756 5.69561225488679E+017,neutral,1,,,US Airways,VictorJDH,0,@USAirways what's your pet policy?,2015-02-22 10:15:52 -0800,40.7514,-74.0033 5.695610627497E+017,negative,1,Customer Service Issue,1,US Airways,ron_mexicon,0,@USAirways final count 3 hours 24 minutes on hold to be told I need to log in to U.S. Airways website and there was nothing else to be done,2015-02-22 10:15:13 -0800,40.6841,-74.0016 5.69560386548007E+017,neutral,0.6745,,,US Airways,NickRemini,0,@USAirways come scoop,2015-02-22 10:12:32 -0800,40.7341,-74.0073 5.69560151100822E+017,negative,1,Customer Service Issue,0.6975,US Airways,BellaSal,0,@USAirways 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!!,2015-02-22 10:11:36 -0800,40.7227,-74.0046 5.69559847131165E+017,negative,1,Lost Luggage,1,US Airways,sejaffe,0,@USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs,2015-02-22 10:10:24 -0800,40.7542,-73.9743 5.69559311095095E+017,negative,0.6461,Customer Service Issue,0.3435,US Airways,ClaudOakeshott,0,@USAirways That link doesn't work on mobile.,2015-02-22 10:08:16 -0800,40.744,-73.8437 5.69559149933142E+017,neutral,1,,,US Airways,GiraffeYang,0,@USAirways @USAirways I used my AAdvantage Number connected to the USAirways when I booked tickets for friends. Will it benefit my account?,2015-02-22 10:07:37 -0800,40.7604,-73.9759 5.69558986665538E+017,negative,1,Customer Service Issue,1,US Airways,415seanz,0,@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you,2015-02-22 10:06:58 -0800,40.7594,-73.9871 5.69558791433417E+017,negative,1,Cancelled Flight,1,US Airways,empowau,0,@usairways Cancelled Flighted and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today @delta proactively offered same for $0,2015-02-22 10:06:12 -0800,40.7631,-73.9719 5.69558377178604E+017,negative,1,Cancelled Flight,1,US Airways,smw04,0,@USAirways @corybronze INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL,2015-02-22 10:04:33 -0800,40.7684,-73.8622 5.69558156512088E+017,negative,1,Late Flight,1,US Airways,CaseyRhoades1,0,@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?,2015-02-22 10:03:41 -0800,40.7085,-74.0073 5.69558153202774E+017,negative,1,Can't Tell,0.6556,US Airways,ColfaxCapital,0,@USAirways @TheHaileyTate Another blatant lie from @USAirways,2015-02-22 10:03:40 -0800,40.7732,-73.8856 5.6955809661338E+017,negative,1,Can't Tell,1,US Airways,sydlisterney,0,@USAirways Round Two of being THE worst airline ever.,2015-02-22 10:03:26 -0800,40.7406,-73.9987 5.6955796499193E+017,negative,1,Customer Service Issue,0.6617,US Airways,JFSebastian67,0,@USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up?,2015-02-22 10:02:55 -0800,40.8233,-74.3365 5.69557662997852E+017,negative,1,Customer Service Issue,1,US Airways,teammccabe,0,@USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up.,2015-02-22 10:01:43 -0800,40.7465,-73.9804 5.69557167411478E+017,negative,1,Lost Luggage,1,US Airways,AuroraBIZ,0,@USAirways pretty upset I drove from Philly to MHtT still no info on my bags. What's the deal!,2015-02-22 09:59:45 -0800,40.6914,-73.9899 5.69556807703765E+017,negative,0.6571,Customer Service Issue,0.6571,US Airways,swierczawack,0,@USAirways is the @comcast of airlines #2hrs35minOnHold,2015-02-22 09:58:19 -0800,40.7238,-74.0036 5.69556697603281E+017,negative,0.6837,Can't Tell,0.6837,US Airways,ERHinman,0,@USAirways No thank you. @AmericanAir was responsive & I found alternate travel home.,2015-02-22 09:57:53 -0800,40.7262,-73.9919 5.69556500928188E+017,negative,1,Damaged Luggage,0.6803,US Airways,sandramolloy,0,@USAirways luggage and contents destroyed both on outbound trip last week&inbound lastnight in philadelphia #Careless,2015-02-22 09:57:06 -0800,40.7573,-73.9774 5.69556399585403E+017,negative,1,longlines,0.3679,US Airways,sgmacor,0,@USAirways all these planes sitting here and no one going home. #usairwaysfail http://t.co/jN3V3k3qGv,2015-02-22 09:56:42 -0800,40.7418,-73.9748 5.69555930028749E+017,negative,1,Customer Service Issue,0.7065,US Airways,ColfaxCapital,1,@USAirways @JosephTReis Dont bother. They dont pick up the phone. Worst customer service going,2015-02-22 09:54:50 -0800,40.6924,-73.9911 5.69555929798218E+017,negative,1,Late Flight,0.6562,US Airways,mwkriv,0,"@USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay...",2015-02-22 09:54:50 -0800,40.7662,-73.9916 5.695555175023E+017,negative,1,Customer Service Issue,1,US Airways,aterrien5,0,@USAirways might possibly be THE WORST airline ever! I think it's time to brush up on customer service! #sorude,2015-02-22 09:53:11 -0800,40.7662,-73.9916 5.69555455963472E+017,negative,1,Late Flight,1,US Airways,mwkriv,0,"@USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example",2015-02-22 09:52:57 -0800,40.7532,-73.9748 5.69555413450027E+017,negative,1,Lost Luggage,1,US Airways,TamiMForman,0,@USAirways are the bags off Flight 1898 CLT to JFK? We landed last night just before midnight.,2015-02-22 09:52:47 -0800,40.7511,-73.9904 5.69555411998614E+017,negative,1,Customer Service Issue,1,US Airways,maddie_helms,0,@USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude.,2015-02-22 09:52:46 -0800,40.695,-74.1774 5.69555072067052E+017,negative,1,longlines,1,US Airways,countryguyusa,0,@USAirways 45 minutes and moved two feet in BZE. 👎 http://t.co/AwGjkjIIac,2015-02-22 09:51:25 -0800,40.7436,-73.9961 5.69553488885244E+017,negative,1,Late Flight,0.6388,US Airways,ron_mexicon,0,@USAirways on hold 2 hours 54 minutes. What's going on?,2015-02-22 09:45:08 -0800,40.7395,-73.9884 5.69552947903754E+017,negative,1,Customer Service Issue,1,US Airways,OthalieGraham,0,@USAirways NOW they're not even accepting calls AT ALL! Come on.,2015-02-22 09:42:59 -0800,40.7539,-73.9762 5.69552945324274E+017,negative,1,Customer Service Issue,1,US Airways,MaryJoReed1,0,@USAirways WORST customer service ever!!!,2015-02-22 09:42:58 -0800,40.7423,-73.9827 5.69552426698723E+017,negative,1,Late Flight,1,US Airways,Jantira,0,@USAirways Three hour delay from Miami to London. None of the other flights today are delayed. Put me on another flight!,2015-02-22 09:40:54 -0800,40.7596,-73.9807 5.69551994949648E+017,negative,1,Customer Service Issue,1,US Airways,Jantira,0,@USAirways there is no extreme weather in Miami. Pick up the phone. Hire more people.,2015-02-22 09:39:12 -0800,40.7591,-73.9727 5.69551779752387E+017,negative,1,Customer Service Issue,1,US Airways,swierczawack,0,@USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom,2015-02-22 09:38:20 -0800,40.7438,-73.9177 5.69551374867939E+017,negative,1,Late Flight,1,US Airways,JoanEisenstodt,0,@USAirways Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA?,2015-02-22 09:36:44 -0800,40.7711,-73.9833 5.69549401364029E+017,negative,1,Cancelled Flight,1,US Airways,sgmacor,0,"@USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte",2015-02-22 09:28:53 -0800,40.7703,-73.9811 5.69548800169284E+017,negative,1,Late Flight,1,US Airways,Jantira,0,@USAirways @British_Airways three hour flight delay. On the phone for 45min and counting.,2015-02-22 09:26:30 -0800,40.7248,-74.006 5.69548355489149E+017,negative,1,Late Flight,1,US Airways,Jantira,0,@USAirways just informed of three hour delay. Pick up the phone and get me on another flight!,2015-02-22 09:24:44 -0800,40.7549,-73.8456 5.69547921189933E+017,negative,0.6667,Customer Service Issue,0.6667,US Airways,Jantira,0,@USAirways needs to hire more people http://t.co/3LPVFhKy2F,2015-02-22 09:23:00 -0800,40.6465,-73.7898 5.69547782039728E+017,negative,1,Customer Service Issue,1,US Airways,drgitlin,0,@USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again?,2015-02-22 09:22:27 -0800,40.7452,-73.8425 5.69546858122617E+017,neutral,0.6677,,0,US Airways,maylarosa15,0,@USAirways My hubby has a 5hr layover in DFW fm the cxl'd flt. Pls help get him home sooner if you can! Any room on S/by 2 BWI or PHL today?,2015-02-22 09:18:47 -0800,40.8078,-73.9669 5.69546689943482E+017,negative,0.343,Bad Flight,0.343,US Airways,FAAupdates,0,@USairways E190 lands without nose gear in Houston - @Flightglobal http://t.co/Yf9NhMwyFF,2015-02-22 09:18:07 -0800,40.7583,-73.9778 5.69546406442209E+017,negative,1,Customer Service Issue,0.6889,US Airways,MityaFerenetz,0,@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight?,2015-02-22 09:16:59 -0800,40.7583,-73.9778 5.69545779079094E+017,negative,1,Customer Service Issue,0.6916,US Airways,margaretjones,0,@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.,2015-02-22 09:14:30 -0800,40.7313,-74.0048 5.69544955800265E+017,negative,1,longlines,0.3333,US Airways,stealthmaestro,1,"@USAirways, I know you're dealing with the weather, but @PHLAirport is a hot mess. Pls send reinforcements",2015-02-22 09:11:13 -0800,40.7546,-73.9928 5.69544528299995E+017,negative,1,Lost Luggage,0.6362,US Airways,stealthmaestro,0,@usairways 2+ hr wait & really bad exp @PHLAirport. luggage won't arrive w/ me Do I really have 2go back LAS airport 2 pick up when arrives?,2015-02-22 09:09:31 -0800,40.716,-74.0086 5.69544271017038E+017,positive,1,,,US Airways,asakellym,0,@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today. Almost there!,2015-02-22 09:08:30 -0800,40.7524,-73.9829 5.69544122098446E+017,negative,1,Late Flight,0.6672,US Airways,Faisal_Siddiqi,0,@USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-(,2015-02-22 09:07:54 -0800,40.703,-73.9907 5.69543665221136E+017,negative,1,Customer Service Issue,1,US Airways,saragnyc,0,"@usairways on hold for TWO HOURS now, pick up the PHONEEEEE",2015-02-22 09:06:06 -0800,40.7052,-73.9333 5.69542699222573E+017,negative,1,Cancelled Flight,0.6596,US Airways,khokanson,0,@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?,2015-02-22 09:02:15 -0800,40.7242,-74.01 5.69542427758866E+017,negative,1,Lost Luggage,0.6875,US Airways,Fioralainn,0,@USAirways where's my bag? In line 200 deep at DCA. Agents say call 800 #. 800# says talk to agents. Abysmal customer service,2015-02-22 09:01:11 -0800,40.7231,-73.9968 5.69541879441859E+017,negative,0.6675,Late Flight,0.6675,US Airways,patrickmgleason,0,@USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh],2015-02-22 08:59:00 -0800,40.7307,-74.0005 5.69541291467522E+017,negative,1,Late Flight,1,US Airways,jacove,0,@USAirways why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating,2015-02-22 08:56:40 -0800,40.7326,-74.001 5.69540826231153E+017,negative,1,Late Flight,1,US Airways,SS8085,0,"@USAirways any updates on Flt 1848, here at the gate and they have no expected time of departure",2015-02-22 08:54:49 -0800,40.7306,-73.9927 5.69540668403663E+017,negative,0.355,Can't Tell,0.355,US Airways,markwclark,0,@USAirways this travel day sucks but Malcome K at gate 39 rocks. This guy is the brand you want to be. Replicate his approach and style.,2015-02-22 08:54:11 -0800,40.6773,-74.0131 5.69540659209597E+017,negative,1,Customer Service Issue,0.6667,US Airways,ZacharyLeonsis,2,"@USAirways was on hold for four hours, never got connected. Came to the airport and your rep essentially told me and everyone else to screw",2015-02-22 08:54:09 -0800,40.792,-73.9654 5.6954065293507E+017,negative,1,Cancelled Flight,1,US Airways,R_Bruns,0,@USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated,2015-02-22 08:54:07 -0800,40.7129,-73.9705 5.69540460810621E+017,negative,1,Customer Service Issue,0.6736,US Airways,lminboston,0,@USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :( Trying 2 correct online Flight Booking Problems error. #unhappy,2015-02-22 08:53:22 -0800,40.7655,-73.9793 5.69540173408698E+017,neutral,0.6579,,0,US Airways,beachylinda,0,@USAirways am 2. 1/2 hours from airport sure would like to talk to someone,2015-02-22 08:52:13 -0800,40.7627,-73.9831 5.69539560910283E+017,negative,1,Flight Booking Problems,0.703,US Airways,sfoosness,0,@USAirways No one answers your reservation phone line. I need to book travel with a companion certificate. How do I get through?!!!,2015-02-22 08:49:47 -0800,40.7333,-73.9988 5.6953907410679E+017,negative,1,Can't Tell,1,US Airways,lincord88,0,@USAirways You suck!! Do you even know the meaning of contingency plan?????,2015-02-22 08:47:51 -0800,40.7538,-73.9794 5.69538992980566E+017,negative,1,Customer Service Issue,1,US Airways,beachylinda,0,@USAirways now in a black hole of your phone system,2015-02-22 08:47:32 -0800,40.7538,-73.9794 5.69538857328353E+017,negative,1,Customer Service Issue,1,US Airways,djNRG007,0,@USAirways using all of my monthly minute on hold with you assholes,2015-02-22 08:46:59 -0800,40.7529,-73.9888 5.69538649110549E+017,negative,1,Customer Service Issue,1,US Airways,teammccabe,0,"@USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob",2015-02-22 08:46:10 -0800,40.7397,-74.0061 5.69537708202308E+017,negative,1,Late Flight,0.6397,US Airways,beachylinda,0,@USAirways 3rd connecting flight delayed but still cannot make it & still unable to speak to a real person,2015-02-22 08:42:25 -0800,40.7097,-74.0149 5.69537485761434E+017,positive,1,,,US Airways,clarkhook,0,"@USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her.",2015-02-22 08:41:32 -0800,40.7247,-74.0078 5.69537042201195E+017,neutral,1,,,US Airways,dailylaurel,0,@USAirways with chocoLate Flight please... i m melting http://t.co/jJdoSFYIBM,2015-02-22 08:39:47 -0800,40.8183,-73.9605 5.69536791830798E+017,negative,1,Lost Luggage,1,US Airways,LaChic4ever,0,"@USAirways worse experience. Clt to DC. Oversold by 20, lost CARRY ON luggage.Cancelled Flightled connecting flight to NYC. #flydelta",2015-02-22 08:38:47 -0800,40.7408,-74.0066 5.69536168301212E+017,negative,1,Customer Service Issue,1,US Airways,Katycarlson,0,@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting,2015-02-22 08:36:18 -0800,40.727,-73.9837 5.6953596260431E+017,negative,1,Customer Service Issue,1,US Airways,dcilona,0,@USAirways I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. #nothappy,2015-02-22 08:35:29 -0800,40.7707,-73.8656 5.69535820270584E+017,neutral,0.6674,,0,US Airways,vasisht,0,@usairways sadly they've tried that and airport agents…no flights so they're stranded at PHL. No chance of a hotel for them?,2015-02-22 08:34:55 -0800,40.7534,-73.985 5.6953552722715E+017,negative,1,Customer Service Issue,0.6987,US Airways,lincord88,0,@USAirways your service sucks.,2015-02-22 08:33:45 -0800,40.7636,-73.9619 5.69535230996046E+017,negative,1,Customer Service Issue,0.6179,US Airways,JoanEisenstodt,0,@USAirways Past tense re help. No more. It’s been even more miserable than usual at CLT.,2015-02-22 08:32:35 -0800,40.7276,-74.0073 5.69534372954681E+017,negative,1,Cancelled Flight,1,US Airways,beachylinda,0,"@USAirways first flight Cancelled Flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me",2015-02-22 08:29:10 -0800,40.6932,-73.9987 5.69533663211356E+017,negative,1,Lost Luggage,1,US Airways,VikingJim60,0,@USAirways now you don't know where my luggage is? Seriously?,2015-02-22 08:26:21 -0800,40.7492,-73.992 5.69533202835984E+017,negative,1,Customer Service Issue,1,US Airways,68aec68,0,@USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!,2015-02-22 08:24:31 -0800,40.7997,-73.9439 5.69533159475278E+017,negative,1,Late Flight,0.6638,US Airways,tjvandy,0,@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush,2015-02-22 08:24:21 -0800,40.668,-73.7985 5.6953310335966E+017,negative,1,Customer Service Issue,1,US Airways,ALfamilyoffour,0,@USAirways was on the phone for over an hour waiting without an answer. 😩,2015-02-22 08:24:07 -0800,40.749,-73.9797 5.69532924036407E+017,negative,0.6546,Customer Service Issue,0.6546,US Airways,Dalts81,0,@USAirways a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours.,2015-02-22 08:23:25 -0800,40.7546,-73.9774 5.69532793530786E+017,negative,1,Customer Service Issue,1,US Airways,Harmony1412,0,@USAirways I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service.,2015-02-22 08:22:54 -0800,40.7525,-73.9818 5.69532711787893E+017,neutral,1,,,US Airways,jasonkallsen,0,@USAirways with a glass of wine once we hit altitude?,2015-02-22 08:22:34 -0800,40.7316,-74.0044 5.69532667869336E+017,negative,1,Customer Service Issue,1,US Airways,Dalts81,0,"@USAirways @ALfamilyoffour maybe if there was anyone answering the phone they would. ""Please call back Late Flightr"".For 18 hours? Not good enough",2015-02-22 08:22:24 -0800,40.7415,-73.9954 5.69532394455359E+017,negative,1,Customer Service Issue,1,US Airways,storylaura,0,@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me.,2015-02-22 08:21:18 -0800,40.7085,-74.0149 5.6953176832127E+017,negative,1,Customer Service Issue,1,US Airways,storylaura,0,@USAirways 2 hours?! And just got disconnected.,2015-02-22 08:18:49 -0800,40.7377,-74.0027 5.69531387629318E+017,negative,1,Customer Service Issue,0.6704,US Airways,TravelingProf,0,@USAirways I have been calling for 3 days!,2015-02-22 08:17:18 -0800,40.7507,-73.9699 5.6952981312129E+017,negative,1,Cancelled Flight,1,US Airways,AndrewAquilante,0,"@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?",2015-02-22 08:11:03 -0800,40.7514,-73.9939 5.69529416155402E+017,negative,1,Flight Attendant Complaints,0.7011,US Airways,tjvandy,1,@USAirways F623 DEN:PHX. Serious display of poor customer service exhibited by flight crew today. #newamericanairline #cheapslogannotmotto,2015-02-22 08:09:28 -0800,40.7563,-73.975 5.69529412196168E+017,negative,1,Cancelled Flight,1,US Airways,agatha721,1,@USAirways Thanks for Cancelled Flighting my flight tomorrow and not reFlight Booking Problems me on another one. #usairwaysfail,2015-02-22 08:09:27 -0800,40.7369,-74.0035 5.69528768148042E+017,negative,1,Cancelled Flight,1,US Airways,mrsrmc,0,"@USAirways any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?",2015-02-22 08:06:54 -0800,40.7677,-73.9811 5.69528550589465E+017,negative,1,Flight Attendant Complaints,0.3526,US Airways,ajshaff616,0,"@USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!",2015-02-22 08:06:02 -0800,40.7449,-73.9841 5.69528410684461E+017,negative,1,Customer Service Issue,0.6558,US Airways,bhick1a,0,"@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg",2015-02-22 08:05:29 -0800,40.741,-74.0072 5.6952840972397E+017,negative,1,Lost Luggage,1,US Airways,VikingJim60,0,@USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming,2015-02-22 08:05:28 -0800,40.7483,-73.9846 5.69528105557053E+017,negative,1,Customer Service Issue,0.7013,US Airways,smw04,0,"@USAirways @msscottwg ""That's unusual"" means we screwed up but will never admit to it! #GoingForGreatnessFAIL",2015-02-22 08:04:16 -0800,40.7264,-74.0021 5.69527721916797E+017,negative,1,Customer Service Issue,0.6722,US Airways,mzedeck,0,"@USAirways horrible customer service, flying from Miami to Philadelphia, sent to Charlotte, now can't get out of Charlotte!",2015-02-22 08:02:44 -0800,40.755,-73.9835 5.69527440499978E+017,negative,1,Customer Service Issue,1,US Airways,NQ1977,0,@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through,2015-02-22 08:01:37 -0800,40.6433,-73.7897 5.69527205291803E+017,positive,1,,,US Airways,BRizzyberg27,0,@USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful.,2015-02-22 08:00:41 -0800,40.7527,-73.9932 5.69526583473484E+017,negative,1,Late Flight,1,US Airways,smw04,1,"@USAirways @nburnside26 U hate delays, too? But u have her $$ & are holding her hostage! #GoingForGreatnessFAIL",2015-02-22 07:58:13 -0800,40.754,-73.9763 5.69526164575924E+017,positive,0.7149,,0,US Airways,RobinCBNNews,0,"@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint.",2015-02-22 07:56:33 -0800,40.7225,-73.9973 5.69526029859095E+017,negative,1,Customer Service Issue,0.6768,US Airways,vasisht,0,@USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers…any help please?,2015-02-22 07:56:01 -0800,40.7159,-74.0099 5.69525811704934E+017,negative,1,Customer Service Issue,1,US Airways,ClaudOakeshott,0,@USAirways how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful.,2015-02-22 07:55:09 -0800,40.6617,-73.9536 5.69525690615206E+017,neutral,0.6559,,0,US Airways,dailylaurel,0,@USAirways i want an Icecream baby...,2015-02-22 07:54:40 -0800,40.7225,-73.9977 5.69525679823426E+017,negative,0.6917,Flight Attendant Complaints,0.3727,US Airways,sunmoorthy,0,@USAirways I have a MAJOR complaint that I want to address w/you about my hand luggage courtesy check-in. What's the best way to do this?,2015-02-22 07:54:38 -0800,40.7534,-73.9727 5.69525636575793E+017,negative,1,Flight Attendant Complaints,0.6571,US Airways,smw04,0,"@USAirways @Sb5551 Um, WE knew this storm was coming, ? Is why didn't USeless Air? Staff accordingly u idiots!",2015-02-22 07:54:27 -0800,40.7717,-73.9491 5.6952548017877E+017,negative,1,Customer Service Issue,0.6703,US Airways,ClaudOakeshott,0,@USAirways you can't control the weather but you can control customer service. Without luggage for 24 hours & still yet to speak to a human.,2015-02-22 07:53:50 -0800,40.7888,-73.9678 5.69525150263214E+017,negative,1,Customer Service Issue,1,US Airways,BellaSal,1,@USAirways Collectively since Friday I've been on hold with customer service for over 3 hrs. My issue is not resolved... so frustrated!,2015-02-22 07:52:31 -0800,40.7786,-73.9493 5.69525116725567E+017,negative,1,Lost Luggage,0.6364,US Airways,sebastian_mcfox,0,@USAirways The automated message isn't helpful and it's impossible to speak with a human right now. Desperately need our luggage :(,2015-02-22 07:52:23 -0800,40.7786,-73.9493 5.69524522291892E+017,neutral,0.6735,,0,US Airways,dailylaurel,0,@USAirways i ve been told that you get a percentage on every plastic bottle that is sold around yout departure section...turn up the heat,2015-02-22 07:50:02 -0800,40.7373,-73.993 5.69524497377862E+017,positive,1,,,US Airways,LividFiction,0,@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful,2015-02-22 07:49:56 -0800,40.7527,-73.9966 5.69524026294571E+017,negative,1,Flight Booking Problems,0.7149,US Airways,amymariaw,0,@USAirways @Expedia 7 Hours for my friend to rebook his trip to Korea after @USAirways Cancelled Flightled a connecting flight to Chicago = IDIOTIC.,2015-02-22 07:48:03 -0800,40.7554,-73.991 5.69523635171406E+017,neutral,1,,,US Airways,dailylaurel,0,@USAirways at least they make you run so you want yo buy this fresh diet coke...nice bizness plan. Its all about marketing right?,2015-02-22 07:46:30 -0800,40.7366,-74.0098 5.69523377842606E+017,negative,1,Customer Service Issue,1,US Airways,lincord88,0,@USAirways your customer service is atrocious.,2015-02-22 07:45:29 -0800,40.6419,-73.7889 5.6952329335663E+017,negative,1,Customer Service Issue,0.6204,US Airways,dailylaurel,0,@USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16,2015-02-22 07:45:09 -0800,40.7608,-73.9778 5.69523240252662E+017,neutral,0.6498,,0,US Airways,vasisht,0,@USAirways @AmericanAir any help regarding flights out of KPHL would be much appreciated,2015-02-22 07:44:56 -0800,40.7584,-73.9741 5.69522820725789E+017,negative,0.684,Customer Service Issue,0.684,US Airways,vasisht,0,"@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?",2015-02-22 07:43:16 -0800,40.7428,-73.9874 5.69522534724403E+017,negative,1,Customer Service Issue,1,US Airways,clarkhook,0,@USAirways what is the expected wait time to speak to someone via 800 number?,2015-02-22 07:42:08 -0800,40.7741,-73.8727 5.695224790494E+017,negative,1,Bad Flight,0.6952,US Airways,corybronze,3,"@USAirways My family, friends and colleagues will NEVER fly USAir again. Bad weather happens. The good airlines seem to communicate better.",2015-02-22 07:41:54 -0800,40.7504,-73.9738 5.6952157326848E+017,negative,0.6923,Flight Booking Problems,0.6923,US Airways,ALfamilyoffour,0,@USAirways my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them?,2015-02-22 07:38:18 -0800,40.807,-73.9477 5.69519918833644E+017,negative,0.6669,Customer Service Issue,0.6669,US Airways,TravelingProf,0,"@USAirways @AmericanAir Almost half hour on hold. My cell phone battery is dying. Thanks for your loyalty from a ""Platinum"" member",2015-02-22 07:31:44 -0800,40.7579,-73.9867 5.69519156502106E+017,negative,1,Customer Service Issue,0.6596,US Airways,TravelingProf,0,@USAirways Now going on 26 minutes on hold.,2015-02-22 07:28:42 -0800,40.7676,-73.981 5.69519040504287E+017,negative,1,Can't Tell,1,US Airways,burseka,0,@USAirways u guys suck,2015-02-22 07:28:15 -0800,40.778,-73.9618 5.69519007965061E+017,negative,1,Customer Service Issue,1,US Airways,MrRenevendez,0,@USAirways you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?!,2015-02-22 07:28:07 -0800,40.7287,-73.9994 5.69518608797323E+017,negative,1,Customer Service Issue,1,US Airways,danielfine,0,"@USAirways your customer service is a joke. First a mechanical Cancelled Flightation, now weather. On hold since 5:30 am. No humans. Pls call me!",2015-02-22 07:26:32 -0800,40.7521,-73.9823 5.69518382883705E+017,negative,0.6721,Customer Service Issue,0.3689,US Airways,JoanEisenstodt,0,@USAirways Handled. I found tkt on floor dropped by someone. No way - I’m in wheelchair - to get to podium.,2015-02-22 07:25:38 -0800,40.7502,-73.9913 5.69518200410546E+017,negative,1,Flight Attendant Complaints,1,US Airways,VikingJim60,0,"@USAirways 100 feet from the gate at PHL, but no ground crew. You can't make this up.",2015-02-22 07:24:54 -0800,40.7493,-73.9767 5.69516370506994E+017,negative,1,Cancelled Flight,1,US Airways,AndrewAquilante,0,"@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason",2015-02-22 07:17:38 -0800,40.7266,-74.0024 5.69514501730644E+017,negative,1,Customer Service Issue,0.6533,US Airways,chresten725,0,@USAirways agent won't hold for connection arriving Late Flight. 7 min before departure time but 3 min too Late Flight. Flt 1903 gate c19. Disappointed,2015-02-22 07:10:12 -0800,40.7592,-73.968 5.69514031695962E+017,negative,0.6522,Customer Service Issue,0.6522,US Airways,grpriolo,0,@USAirways no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code?,2015-02-22 07:08:20 -0800,40.769,-73.9848 5.69513151517073E+017,positive,0.6655,,0,US Airways,JessicaRyckman,0,"@USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great.",2015-02-22 07:04:51 -0800,40.7433,-74.0012 5.69513103970456E+017,negative,1,Late Flight,0.3428,US Airways,corybronze,0,@USAirways I can't wait for the @nytimes and @WSJ to find out how poorly @USAirways handled this situation. #shameful http://t.co/HHOxQPsUbA,2015-02-22 07:04:39 -0800,40.7093,-73.9615 5.69512656274469E+017,negative,1,Cancelled Flight,0.3364,US Airways,corybronze,0,@USAirways Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks,2015-02-22 07:02:52 -0800,40.6654,-73.9895 5.69512408420622E+017,negative,1,Cancelled Flight,1,US Airways,corybronze,0,@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!,2015-02-22 07:01:53 -0800,40.7358,-74.0063 5.6951213249416E+017,negative,1,Cancelled Flight,0.6526,US Airways,Harrycookiv,0,@USAirways been on hold 2 hours for a Cancelled Flighted flight. I understand the delay. I don't understand you auto-reFlight Booking Problems me on TUESDAY. HELP!,2015-02-22 07:00:48 -0800,40.7632,-73.9791 5.69510808847196E+017,negative,1,Customer Service Issue,1,US Airways,sturtwood,0,@USAirways @nanceebing 4 hour hold times at the moment...and counting. #disgrace,2015-02-22 06:55:32 -0800,40.6266,-73.9656 5.69509671213662E+017,negative,0.6724,Customer Service Issue,0.6724,US Airways,nanceebing,0,@USAirways I did they are busy,2015-02-22 06:51:01 -0800,40.7043,-74.0064 5.69509520034157E+017,negative,0.6769,Late Flight,0.6769,US Airways,dickie_megan,0,@USAirways Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating.,2015-02-22 06:50:25 -0800,40.7426,-73.9847 5.69509505022747E+017,negative,0.6495,Customer Service Issue,0.6495,US Airways,ChristineStorch,0,@USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail,2015-02-22 06:50:21 -0800,40.7611,-73.9979 5.69508277026984E+017,negative,1,Flight Attendant Complaints,1,US Airways,SamanthaKayeA,0,@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.,2015-02-22 06:45:28 -0800,40.7096,-73.9638 5.69507677501596E+017,neutral,1,,,US Airways,nanceebing,0,@USAirways but need to confirm please help,2015-02-22 06:43:05 -0800,40.7599,-73.9802 5.69507632509268E+017,negative,0.6862,Can't Tell,0.3533,US Airways,nanceebing,0,@USAirways but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes,2015-02-22 06:42:55 -0800,40.7511,-73.9749 5.69507522412986E+017,negative,1,Cancelled Flight,1,US Airways,nanceebing,0,@USAirways big problem!!! Fll to clt then got off on clt but my fly to gso is Cancelled Flightled had to rent a car to get to my pops funeral,2015-02-22 06:42:28 -0800,40.7039,-73.942 5.69507349548958E+017,negative,1,Customer Service Issue,0.6789,US Airways,HollyAlfano,0,@USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?,2015-02-22 06:41:47 -0800,40.851,-73.9385 5.69506974930481E+017,negative,1,Cancelled Flight,1,US Airways,jnuvola,0,"@USAirways flight today Cancelled Flighted in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!",2015-02-22 06:40:18 -0800,40.7654,-73.961 5.69506361266086E+017,negative,1,Customer Service Issue,1,US Airways,PrRiesenberg,0,"@USAirways my brother @BRizzyberg27 missed his flight traveling home for a funeral and can't get through to the call center, can you help?",2015-02-22 06:37:52 -0800,40.7539,-73.9762 5.6950613701342E+017,negative,1,Cancelled Flight,0.6339,US Airways,PBR2nd,0,@usairways my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now. Taking way too long http://t.co/NeHnsDCkTY,2015-02-22 06:36:58 -0800,40.7155,-74.0092 5.69505992163135E+017,negative,0.6809,Can't Tell,0.6809,US Airways,TrailerBrides,0,@USAirways how does it feel to have almost everyone hate you?,2015-02-22 06:36:24 -0800,40.7113,-74.0062 5.69504928810414E+017,negative,1,Can't Tell,1,US Airways,Katycarlson,0,@USAirways waiting for you to figure it out. This is unacceptable.,2015-02-22 06:32:10 -0800,40.7363,-73.9844 5.69504866260931E+017,negative,1,Cancelled Flight,1,US Airways,pbmccarron,0,"@USAirways Flight Cancelled Flightled due to ""weather conditions"" in arrival city. Uh...I don't think so.",2015-02-22 06:31:55 -0800,40.7339,-74.0002 5.69504813915832E+017,negative,1,Bad Flight,0.6501,US Airways,Katycarlson,0,@USAirways the plane i am on is having mechanical issues. Why cant i get off and get on a new flight? Now i have missed my connecting flight,2015-02-22 06:31:43 -0800,40.6827,-73.8815 5.69504566380798E+017,negative,1,Cancelled Flight,1,US Airways,pbmccarron,0,@USAirways Good grief! Flight Cancelled Flightled. Been on hold since 0400.,2015-02-22 06:30:44 -0800,40.7547,-73.8456 5.69500867159699E+017,negative,1,Customer Service Issue,1,US Airways,drgitlin,0,@USAirways ANSWER THE BLOODY PHONE!,2015-02-22 06:16:02 -0800,40.7401,-74.0035 5.69500787849728E+017,negative,1,longlines,0.6885,US Airways,emilyedawson,0,@USAirways needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights.,2015-02-22 06:15:43 -0800,40.7647,-73.9788 5.69500607637262E+017,negative,1,Customer Service Issue,0.357,US Airways,sydsimone,0,"@USAirways you got to be ""F""ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH",2015-02-22 06:15:00 -0800,40.7342,-74.0072 5.69499262855332E+017,neutral,1,,,US Airways,BritalmegChris,0,@USAirways one question. Can I book one way tickets with award travel/points,2015-02-22 06:09:39 -0800,40.7158,-73.959 5.69497632361595E+017,negative,1,Customer Service Issue,1,US Airways,BritalmegChris,0,@USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday.,2015-02-22 06:03:10 -0800,40.756,-73.9862 5.69496193249767E+017,negative,1,Cancelled Flight,0.6684,US Airways,LordJuiblex,0,@USAirways Our flight was Cancelled Flightled & chaos abounds. I am in good humour. Please give me free everything to appease me.,2015-02-22 05:57:27 -0800,40.7751,-73.9823 5.69496169652429E+017,neutral,0.6811,,0,US Airways,JulieMerks,0,"@USAirways, if I rebook on another airline after my flight was Cancelled Flightled, do you reimburse? I need to get home today, not Tuesday.",2015-02-22 05:57:22 -0800,40.758,-73.984 5.69496068255195E+017,neutral,1,,,US Airways,Hayden_Ehlich,0,@USAirways how do I reserve my seat on the AA flight I transfer to from ORD to EVV?,2015-02-22 05:56:58 -0800,40.7742,-73.8724 5.69496017210462E+017,negative,1,Late Flight,0.6807,US Airways,DestEurope,1,@USAirways passengers sitting on plane for two hours flight #4663 from CMH!!! All other flights have left #usairwaysfail #worstairlineever,2015-02-22 05:56:45 -0800,40.7213,-73.9946 5.69495664729727E+017,negative,1,Customer Service Issue,1,US Airways,Jabis4,0,@USAirways GF was on hold for 4 hours and call was dropped!!! HELP!!!!! Need a flight!!!,2015-02-22 05:55:21 -0800,40.7229,-73.9988 5.69495613173309E+017,negative,0.6604,Late Flight,0.6604,US Airways,Kurt_Wirth,0,"@USAirways Never heard back, but this would help: Any chance I could bump up my flight time closer to 3pm today? I'm on flight 3960.",2015-02-22 05:55:09 -0800,40.7266,-74.0001 5.69495604944089E+017,positive,0.6556,,,US Airways,mayic1963,0,@USAirways Good morning.,2015-02-22 05:55:07 -0800,40.7747,-73.9639 5.69494421345047E+017,negative,1,Late Flight,0.6617,US Airways,T2inSF,0,"@USAirways #Overbooked SXM-CLT delayed deplaning extra passengers. #missedconnection #forcedovernight #CLT, no lodging/food. Disappointed.",2015-02-22 05:50:25 -0800,40.7148,-73.9913 5.69494270966686E+017,negative,1,Late Flight,0.3477,US Airways,Erika_Ferg,0,@USAirways you need to figure your scheduling out! #worstflightexperienceever #getmehome,2015-02-22 05:49:49 -0800,40.7473,-74.0071 5.69493923451834E+017,negative,1,Cancelled Flight,0.6699,US Airways,drewdenker,0,@USAirways claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time.,2015-02-22 05:48:26 -0800,40.7537,-73.9702 5.69493018081948E+017,negative,1,Late Flight,0.3541,US Airways,NatureNerdness,0,@USAirways 23 min on hold... Drove 2.5 hours to get my delayed bag. I just want to pick it up at SJU.,2015-02-22 05:44:50 -0800,40.7654,-73.9759 5.694928384483E+017,negative,1,Customer Service Issue,1,US Airways,drgitlin,0,"@USAirways I’ve been on hold for 36 minutes now, any time you want to answer the phone that would be great.",2015-02-22 05:44:08 -0800,40.7337,-73.9901 5.69492459258057E+017,negative,1,Cancelled Flight,1,US Airways,VELO143,0,@USAirways seriously!!! Flight Cancelled Flighted. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!!,2015-02-22 05:42:37 -0800,40.7449,-73.9861 5.69492269000204E+017,negative,0.6628,Lost Luggage,0.6628,US Airways,cgahl,0,@USAirways lost bags. Cant reach human. delivery driver says he won't give us carseat until we return loaner. We hv NO loanr.5084773604 HELP,2015-02-22 05:41:52 -0800,40.7356,-73.9968 5.69492208203776E+017,neutral,0.7093,,0,US Airways,grpriolo,0,@USAirways 8am flight to mco canld & resch 1:30.If we opt for 8 am depart tom will us air allow cng return day from sat to sun w/o penalty?,2015-02-22 05:41:37 -0800,40.765,-73.9767 5.69492106923807E+017,negative,1,Customer Service Issue,1,US Airways,kathrynstwtr,0,"@usairways trick for getting into your hold queue? I've been calling since Thursday and keep getting the ""call back Late Flightr"" message",2015-02-22 05:41:13 -0800,40.7351,-74.0016 5.69491590105981E+017,positive,1,,,US Airways,TRGTALP,0,@USAirways Many thanks for your reply! http://t.co/6CGFv02gzb,2015-02-22 05:39:10 -0800,40.7356,-73.9936 5.69491240481382E+017,negative,1,Customer Service Issue,1,US Airways,Dcobbkillingit,1,@USAirways instead of tweeting your customers apologizing why don't you pick up your phone,2015-02-22 05:37:47 -0800,40.6823,-73.9935 5.6949068856968E+017,negative,1,Late Flight,1,US Airways,LividFiction,0,@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons,2015-02-22 05:35:35 -0800,40.7522,-73.9953 5.69489753332191E+017,negative,1,Lost Luggage,0.6871,US Airways,WarrickHoward,0,@USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me?,2015-02-22 05:31:52 -0800,40.7644,-73.9729 5.6948900695577E+017,negative,1,Flight Booking Problems,0.6308,US Airways,scottcullen,0,@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse,2015-02-22 05:28:54 -0800,40.7638,-73.9765 5.69488962324173E+017,negative,1,Cancelled Flight,0.6645,US Airways,jlock,0,@USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly?,2015-02-22 05:28:43 -0800,40.764,-73.9763 5.6948800236125E+017,negative,1,Late Flight,0.6477,US Airways,AbiBarrow,0,@USAirways - almost 2 hrs 30 mins on hold - any idea how much longer?,2015-02-22 05:24:54 -0800,40.759,-73.9643 5.69487757741052E+017,negative,1,Can't Tell,0.6561,US Airways,corybronze,1,@USAirways This was a real life exercise in crisis management which @USAirways failed miserably. Some compensation would go a long way.,2015-02-22 05:23:56 -0800,40.7757,-73.9789 5.69487317917958E+017,negative,1,Late Flight,1,US Airways,corybronze,0,@USAirways Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http://t.co/18fMr06mn6,2015-02-22 05:22:11 -0800,40.7608,-73.9787 5.69487075797565E+017,negative,0.6652,Late Flight,0.6652,US Airways,VikingJim60,0,"@USAirways ""good news. We've located the crew and made contact with them"". flight was supposed to leave 4 minutes ago. #usairwaysfail",2015-02-22 05:21:14 -0800,40.7531,-73.981 5.69485322431697E+017,negative,1,Customer Service Issue,0.6753,US Airways,benjosephson,0,@USAirways been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help?,2015-02-22 05:14:16 -0800,40.7314,-74.0055 5.6948518163309E+017,negative,1,Customer Service Issue,0.6997,US Airways,dstorres,0,@USAirways @AmericanAir Also your on-hold message is trying to sell Valentines Day gifts. Over a week Late Flight. Sounds about right for USAir,2015-02-22 05:13:42 -0800,40.7292,-74.0022 5.69484935557485E+017,negative,0.6578,Customer Service Issue,0.6578,US Airways,dstorres,0,@USAirways @AmericanAir stranded in North Carolina and trying to figure out options but can't get anyone to talk to,2015-02-22 05:12:43 -0800,40.729,-74.0025 5.69484900828492E+017,negative,1,Customer Service Issue,1,US Airways,sydsimone,0,"@USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today",2015-02-22 05:12:35 -0800,40.7716,-73.9828 5.69484781668459E+017,negative,1,Cancelled Flight,0.3648,US Airways,BrianNewcomb,0,@USAirways sad experience today on 4663. Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today.,2015-02-22 05:12:07 -0800,40.7256,-73.9922 5.69484638219071E+017,negative,1,Customer Service Issue,1,US Airways,dstorres,0,@USAirways @AmericanAir is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes,2015-02-22 05:11:32 -0800,40.7479,-74.0047 5.69484458744807E+017,negative,1,Customer Service Issue,1,US Airways,mturkos,0,"@USAirways I have LITERALLY been on hold since 3am est.PlatinumEventually hung up & again back on hold. Understand weather, but ridiculous.",2015-02-22 05:10:50 -0800,40.7685,-73.8624 5.69484387055735E+017,positive,1,,,US Airways,ibeejd,0,"@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!!",2015-02-22 05:10:33 -0800,40.7604,-73.9787 5.69483987564962E+017,negative,1,Customer Service Issue,0.6655,US Airways,sydsimone,0,"@USAirways was on hd for 1hr and 3min at 3:00am since my flgt from DCA to MSY was Cancelled Flightled, still trying to get out. On hold now 50minssss",2015-02-22 05:08:57 -0800,40.6735,-73.9918 5.69483885404414E+017,negative,1,Cancelled Flight,0.6838,US Airways,VikingJim60,0,"@USAirways you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail",2015-02-22 05:08:33 -0800,41.0688,-73.7039 5.69483303067132E+017,negative,1,Late Flight,1,US Airways,LaChavalina,0,@USAirways You are 0 for 3 so far in on-time flights on this vacation.,2015-02-22 05:06:14 -0800,40.7299,-74.0041 5.69482278646125E+017,negative,1,Customer Service Issue,1,US Airways,conz,0,@USAirways I just got hanged up on trying to get to an agent. Can you help?,2015-02-22 05:02:10 -0800,40.7203,-74.0101 5.69481844300898E+017,negative,1,Can't Tell,0.6197,US Airways,msk2216Matt,0,@USAirways looks like you lost another customer when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition,2015-02-22 05:00:26 -0800,40.6903,-74.1784 5.69480594419282E+017,negative,1,Late Flight,1,US Airways,CakeNDeath,0,@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http://t.co/G3Uy6w28QH,2015-02-22 04:55:28 -0800,40.7591,-73.9626 5.69479822226952E+017,negative,1,Cancelled Flight,1,US Airways,hkmonmjh,0,"@USAirways my flight got Cancelled Flightled to Charlotte. Been on hold for an hour, pls pick up!",2015-02-22 04:52:24 -0800,40.7367,-73.9915 5.69478023839416E+017,negative,1,Customer Service Issue,0.6657,US Airways,JulesMonacelli,0,@USAirways now on hold for 2 hrs 20 min. This is ridiculous,2015-02-22 04:45:15 -0800,40.7545,-73.9877 5.69477458023617E+017,negative,1,Customer Service Issue,1,US Airways,RealDaveOrtiz,0,"@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent",2015-02-22 04:43:01 -0800,40.7404,-74.0078 5.69475215832388E+017,negative,1,Late Flight,1,US Airways,Sb5551,0,@USAirways unfortunately patience won't get me to my boat that leaves at 4 pm. I was on hold watching all flights fill up.,2015-02-22 04:34:06 -0800,40.6449,-73.7819 5.6947244695439E+017,negative,1,Cancelled Flight,1,US Airways,JulesMonacelli,0,@USAirways not happy!! Trying to get home on Cancelled Flighted flight& been on hold for 2 hours. Help!! This is just crazy...,2015-02-22 04:23:06 -0800,40.6706,-73.9858 5.69472029717611E+017,negative,1,Cancelled Flight,0.6715,US Airways,Marci_DZ,0,"@USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed",2015-02-22 04:21:26 -0800,40.7335,-74.0024 5.69470776576881E+017,negative,1,Customer Service Issue,1,US Airways,Kerberos_XSN,0,@USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am,2015-02-22 04:16:28 -0800,40.7772,-73.9523 5.6947044157361E+017,negative,1,Customer Service Issue,0.6848,US Airways,Kerberos_XSN,0,@USAirways my phone has been on hold since midght fkn 7 hrs of hold ?? Unacceptable!!!!!!!!,2015-02-22 04:15:08 -0800,40.7458,-74.0057 5.69470268474683E+017,negative,1,Late Flight,0.6684,US Airways,Kerberos_XSN,0,@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers,2015-02-22 04:14:26 -0800,40.7418,-74.0045 5.69469169927721E+017,negative,1,Customer Service Issue,1,US Airways,dailylaurel,0,@USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please,2015-02-22 04:10:04 -0800,40.7068,-74.0068 5.69468659648872E+017,negative,1,Late Flight,1,US Airways,ChanChoJMU07,0,"@USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is ""on time""",2015-02-22 04:08:03 -0800,40.765,-73.9805 5.69467550100267E+017,negative,1,Flight Booking Problems,0.654,US Airways,jednell,0,"@USAirways OK, I guess the weather has been rough but I have been trying to sort out missing air-miles for days. Any suggestions?",2015-02-22 04:03:38 -0800,40.7074,-74.0171 5.6946652529759E+017,negative,1,Customer Service Issue,0.6808,US Airways,mnorouzi,0,"@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!! Really???",2015-02-22 03:59:34 -0800,40.7386,-74.0055 5.69465622301553E+017,negative,1,Customer Service Issue,1,US Airways,WheresRUsso,0,@USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue,2015-02-22 03:55:59 -0800,40.778,-73.905 5.69465299495359E+017,negative,0.6511,Bad Flight,0.3591,US Airways,NCRavens97,0,@USAirways XNA has TSA Precheck! Would be nice if your system knew that.,2015-02-22 03:54:42 -0800,40.7556,-73.9823 5.69464902164857E+017,negative,1,longlines,0.3569,US Airways,AdrianMartinG15,0,@Sb5551 Sounds like @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!,2015-02-22 03:53:07 -0800,40.7306,-74.0091 5.69464183374385E+017,negative,1,Customer Service Issue,1,US Airways,AdrianMartinG15,0,@USAirways 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!!,2015-02-22 03:50:16 -0800,40.7859,-73.9764 5.694639541557E+017,negative,1,Cancelled Flight,1,US Airways,JesusAmorbang,0,@USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted.,2015-02-22 03:49:21 -0800,40.7704,-73.9685 5.69463202817417E+017,negative,1,Late Flight,0.7158,US Airways,stevenbattle,0,@USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails.,2015-02-22 03:46:22 -0800,40.7591,-73.9727 5.69459836389335E+017,negative,1,Lost Luggage,0.3732,US Airways,rylietolbert15,0,@USAirways your airline also delayed our bags to us for 4 hours & refused to ship them to our local airport #disappointed #stillbagless,2015-02-22 03:32:59 -0800,40.7139,-73.9381 5.69459455273898E+017,negative,1,Customer Service Issue,0.6995,US Airways,ChrisWalters_WV,0,@USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night.,2015-02-22 03:31:28 -0800,40.7471,-74.0077 5.69459269394956E+017,negative,1,Cancelled Flight,1,US Airways,ChrisWalters_WV,0,"@USAirways worst experience with you. Cancelled Flightled flight, no voucher and no luggage because ""ramp was broken."" No other ramps in Charlotte??",2015-02-22 03:30:44 -0800,40.7801,-73.9512 5.69457108355289E+017,negative,1,Can't Tell,0.6701,US Airways,BigFishRealtor,0,@USAirways worst experience ever!!!!,2015-02-22 03:22:09 -0800,40.7593,-73.966 5.69456923663151E+017,negative,0.6559,Flight Booking Problems,0.3441,US Airways,mattirottstock,0,@USAirways how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old,2015-02-22 03:21:25 -0800,40.7699,-73.9646 5.69456828511326E+017,negative,1,Late Flight,0.6478,US Airways,CJLarcheveque,0,"@USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change",2015-02-22 03:21:02 -0800,40.8073,-73.9524 5.69454891644674E+017,negative,1,Cancelled Flight,0.6777,US Airways,lawrenceerror,0,"@USAirways @AmericanAir I was meant to fly on Sat, you just made it Tues, I can't afford to stay in a hotel for another TWO nights!",2015-02-22 03:13:20 -0800,40.717,-74.0094 5.69451523878421E+017,negative,1,Customer Service Issue,0.6583,US Airways,minmill3,0,@USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!,2015-02-22 02:59:57 -0800,40.7458,-73.9822 5.69450700532535E+017,negative,1,Cancelled Flight,1,US Airways,mbialkowski,0,@USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold,2015-02-22 02:56:41 -0800,40.7896,-73.9545 5.69443675194966E+017,negative,1,Customer Service Issue,1,US Airways,drewdenker,0,@USAirways now on hold for 90 minutes,2015-02-22 02:28:46 -0800,40.7896,-73.9545 5.69438126806053E+017,negative,1,Customer Service Issue,0.6818,US Airways,drewdenker,0,@USAirways now on hold for 75 minutes.,2015-02-22 02:06:43 -0800,40.694,-73.9615 5.69437674257277E+017,negative,1,Customer Service Issue,1,US Airways,pmj1234,0,@USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable!,2015-02-22 02:04:55 -0800,40.6879,-74.1831 5.69436595746685E+017,negative,1,Cancelled Flight,1,US Airways,drewdenker,0,@USAirways claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route.,2015-02-22 02:00:38 -0800,40.7721,-73.9634 5.69436161032073E+017,neutral,1,,,US Airways,LividFiction,0,@USAirways @AmericanAir Flying from Orlando to Philly to Charlotte to Lynchburg. Saw advisory re Philly. Wld like to fly from Orl to Char,2015-02-22 01:58:55 -0800,40.7721,-73.9634 5.69435327544369E+017,negative,1,Can't Tell,0.6771,US Airways,PepeStudioNYC,1,@USAirways duh on baggage claim 2 more hours and counting .. Flights 622 & 1898 http://t.co/DkZl57uPQI,2015-02-22 01:55:36 -0800,40.7587,-73.9815 5.69434598825992E+017,negative,1,Customer Service Issue,1,US Airways,jj_zen_,0,@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!,2015-02-22 01:52:42 -0800,40.7684,-73.9674 5.69432100652384E+017,negative,1,Customer Service Issue,1,US Airways,amyleis_janney,0,@USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule,2015-02-22 01:42:46 -0800,40.6466,-73.7774 5.69431884217909E+017,negative,1,Customer Service Issue,0.3495,US Airways,drewdenker,0,@USAirways just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting,2015-02-22 01:41:55 -0800,40.6461,-73.7903 5.6942946878115E+017,negative,1,Customer Service Issue,1,US Airways,pmj1234,0,@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted,2015-02-22 01:32:19 -0800,40.6461,-73.7903 5.69421478460064E+017,negative,1,Late Flight,0.6436,US Airways,amyleis_janney,0,@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us?,2015-02-22 01:00:34 -0800,40.7408,-74.007 5.69421367243878E+017,negative,1,Flight Booking Problems,1,US Airways,himmelb1,0,"@USAirways Why is my ""first available"" flight for me now Tuesday but a flight today that is ""booked ""#flt 755 available to buy online?",2015-02-22 01:00:07 -0800,40.7513,-73.9896 5.6941992817399E+017,negative,1,Flight Attendant Complaints,0.6383,US Airways,PepeStudioNYC,0,@USAirways you guys suck at JFK tonight -- oh this MORNING!!!,2015-02-22 00:54:24 -0800,40.6788,-74.0042 5.69419080479875E+017,negative,1,Customer Service Issue,1,US Airways,bgarritty,0,@USAirways 2 hours on hold. Still no answer. Horrible.,2015-02-22 00:51:02 -0800,40.724,-73.9938 5.69418962108162E+017,negative,1,Cancelled Flight,0.6523,US Airways,KieranMahan,0,"@USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!",2015-02-22 00:50:34 -0800,40.7235,-73.9515 5.69418351295926E+017,negative,1,Customer Service Issue,0.3593,US Airways,KieranMahan,0,"@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable",2015-02-22 00:48:08 -0800,40.692,-73.9222 5.69417702764364E+017,negative,1,Customer Service Issue,0.653,US Airways,tkyleus,0,@USAirways have been on hold for 58 minutes - need help USAIR - why won't you help?,2015-02-22 00:45:34 -0800,40.7077,-73.9145 5.69416670340637E+017,negative,1,Cancelled Flight,0.6729,US Airways,amyleis_janney,0,@USAirways we appreciate auto rescheduling our Cancelled Flightled flight-- but you have nothing sooner than Tuesday? can fly into alternate loc?,2015-02-22 00:41:28 -0800,40.7349,-73.9932 5.69416236171457E+017,negative,1,Lost Luggage,0.702,US Airways,ajl592,0,@USAirways after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. Is this ur 1st day??,2015-02-22 00:39:44 -0800,40.7305,-74.0089 5.69414739694105E+017,negative,1,Customer Service Issue,0.6705,US Airways,amyleis_janney,0,@usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us?,2015-02-22 00:33:47 -0800,40.7319,-73.9861 5.69408340616352E+017,negative,1,Cancelled Flight,1,US Airways,tthomasser,0,@USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck,2015-02-22 00:08:22 -0800,40.7418,-73.9894 5.69407067007496E+017,negative,1,Customer Service Issue,0.6977,US Airways,fieldhockeyfit,0,@USAirways I have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!?,2015-02-22 00:03:18 -0800,40.7389,-73.993 5.69406451980091E+017,neutral,0.6809,,,US Airways,Dr24hours,0,@USAirways I think it's ok.,2015-02-22 00:00:51 -0800,40.7389,-73.993 5.69400188491731E+017,negative,1,Cancelled Flight,0.6201,US Airways,JabbarLewis,0,@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?,2015-02-21 23:35:58 -0800,40.7637,-73.9789 5.69399153253429E+017,negative,1,Late Flight,0.6601,US Airways,FollowMsMiMi,0,"@USAirways this is ridiculous. I have a 6:00 AM flight and two hours of rest, wasted!!!",2015-02-21 23:31:51 -0800,40.7581,-73.9693 5.6939872288428E+017,negative,1,Customer Service Issue,0.658,US Airways,FollowMsMiMi,0,@USAirways been on hold for almost 2 hours trying to rebook my Cancelled Flighted flight. What in the world?!!!,2015-02-21 23:30:09 -0800,40.72,-74.0053 5.69395278731747E+017,negative,1,Customer Service Issue,1,US Airways,clarkhook,0,@USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!,2015-02-21 23:16:27 -0800,40.7261,-73.9949 5.69394015055041E+017,positive,1,,,US Airways,AdamGiamba,0,@USAirways thanks! http://t.co/pD7R1lL6Re,2015-02-21 23:11:26 -0800,40.7767,-73.9608 5.69393942296433E+017,negative,0.7065,Late Flight,0.3696,US Airways,AdamGiamba,0,@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!,2015-02-21 23:11:09 -0800,40.7756,-73.9823 5.69392880911036E+017,negative,1,Bad Flight,0.6677,US Airways,AdamGiamba,0,"@USAirways after a grt flight to PHX last week, tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate.",2015-02-21 23:06:56 -0800,40.7243,-73.9786 5.69392511732589E+017,negative,1,longlines,0.684,US Airways,emmaprzyby,0,@USAirways flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp 😭😭 #imtired #wannagohome,2015-02-21 23:05:28 -0800,40.755,-73.9798 5.69392471966388E+017,negative,1,Late Flight,1,US Airways,panich3,0,@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?,2015-02-21 23:05:18 -0800,40.7741,-73.8727 5.69391350879138E+017,negative,1,Flight Attendant Complaints,0.6678,US Airways,msbean,0,@USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup,2015-02-21 23:00:51 -0800,40.7218,-73.9874 5.69388260633543E+017,negative,1,Late Flight,0.6667,US Airways,nburnside26,0,@USAirways tell my professors that when I don't show up to class/write my midterm because I'm stuck with no flights home 😠,2015-02-21 22:48:34 -0800,40.7723,-73.9674 5.69388156031799E+017,negative,1,Customer Service Issue,0.6559,US Airways,teammccabe,0,@USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got.,2015-02-21 22:48:09 -0800,40.7615,-73.9605 5.69387765957308E+017,neutral,0.6957,,0,US Airways,PhilHagen,0,"@USAirways @AmericanAir Just had to buy a ""safety"" ticket online. You'll refund whichever ticket(s) are unused, in full, without penalty.",2015-02-21 22:46:36 -0800,40.7198,-74.0047 5.69387570364199E+017,negative,1,Customer Service Issue,1,US Airways,clarkhook,0,@USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more.,2015-02-21 22:45:50 -0800,40.7284,-73.9996 5.69387211025727E+017,negative,1,Can't Tell,1,US Airways,BiavatiJon,0,@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon.,2015-02-21 22:44:24 -0800,40.7432,-74.0037 5.69387005131547E+017,negative,1,Customer Service Issue,1,US Airways,JSax77,0,@USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview,2015-02-21 22:43:35 -0800,40.7427,-73.9804 5.69386555107733E+017,negative,1,Customer Service Issue,0.6749,US Airways,jtrexsocial,0,@USAirways how do you do that? You guys need to have much better communication. How? How can we do that?,2015-02-21 22:41:48 -0800,40.7585,-73.989 5.69386397683073E+017,negative,1,Late Flight,1,US Airways,miffSC,0,@USAirways Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL.,2015-02-21 22:41:10 -0800,40.6927,-73.9865 5.69385862489776E+017,negative,1,Customer Service Issue,0.3845,US Airways,_RobPrice,0,@USAirways so how about some help with suggested time I could call to avoid such long wait time,2015-02-21 22:39:02 -0800,40.7287,-74.0003 5.69382407847211E+017,negative,1,Customer Service Issue,1,US Airways,tamygb,0,@USAirways more than an hour holding to change a flight on the phone now.. What's up with that???,2015-02-21 22:25:19 -0800,40.6936,-73.9835 5.6938235452903E+017,negative,0.684,Flight Booking Problems,0.684,US Airways,stuf_bethsays,0,@USAirways @caterobbie if that link worked most of us could take care of ourselves please contact your tech people to get that working,2015-02-21 22:25:06 -0800,40.6936,-73.9835 5.69381601374638E+017,negative,1,Customer Service Issue,0.6916,US Airways,stuf_bethsays,0,@USAirways i've been on hold since 11:30pm need to reschedule my Cancelled Flightled flight for a morning departure tomorrow. please help!!!!!!,2015-02-21 22:22:07 -0800,40.6917,-73.9918 5.69381443257958E+017,neutral,1,,,US Airways,JEOKOO1,0,@USAirways download jeokoo the American app for air travelers,2015-02-21 22:21:29 -0800,40.7836,-73.9567 5.69380739285787E+017,negative,1,Customer Service Issue,0.6697,US Airways,stuf_bethsays,1,"@USAirways obviously your corporate definition of PATIENCE needs to be reviewed. #Pleasehurryup #answerphone #reschedulemyflight",2015-02-21 22:18:41 -0800,40.7188,-73.9587 5.693800981195E+017,negative,1,Customer Service Issue,0.6894,US Airways,Leigh_Walton,0,@USAirways Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please?,2015-02-21 22:16:08 -0800,40.7209,-74.0052 5.69380081254027E+017,negative,1,Customer Service Issue,1,US Airways,stuf_bethsays,0,"@usairways I've been on hold since 11:30pm how many customer service reps do you have? #seriously",2015-02-21 22:16:04 -0800,40.7563,-73.9941 5.69379997175177E+017,negative,0.6875,Late Flight,0.6875,US Airways,Ali_BarnesXO,0,@USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways 💁,2015-02-21 22:15:44 -0800,40.7552,-73.9873 5.69379979055796E+017,negative,1,Customer Service Issue,0.6465,US Airways,PhilHagen,1,"@USAirways yes, i am as well. **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here.",2015-02-21 22:15:40 -0800,40.7493,-73.9963 5.69378015429448E+017,negative,1,Late Flight,0.3333,US Airways,iseriesdomino,0,@USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger.,2015-02-21 22:07:52 -0800,40.7328,-74.0039 5.69377633894445E+017,negative,1,Customer Service Issue,0.6492,US Airways,SDeShazo_89,0,@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!,2015-02-21 22:06:21 -0800,40.7325,-73.9769 5.69377149045445E+017,negative,1,Late Flight,0.6641,US Airways,JoshuakingMba,0,@USAirways thank you for leaving my 74 y/o grandma stranded because connecting flt could not wait 10 minutes. I will never fly you again,2015-02-21 22:04:25 -0800,40.71,-74.0127 5.69376311824622E+017,negative,1,Flight Attendant Complaints,0.3441,US Airways,AndyLeeEsq,0,@USAirways HELLO?! It's been FOUR HOURS since plane landed! Flt 630 phx to JFK. 3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet,2015-02-21 22:01:05 -0800,40.7261,-73.9929 5.69375244751745E+017,negative,0.6656,Late Flight,0.3421,US Airways,ch_mom,0,“@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.” #generic,2015-02-21 21:56:51 -0800,40.7263,-73.9859 5.69374561197789E+017,negative,1,Late Flight,0.6947,US Airways,iseriesdomino,0,@USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!,2015-02-21 21:54:08 -0800,40.6809,-74.0087 5.69374560505737E+017,negative,0.6598,Can't Tell,0.6598,US Airways,timleary_,0,@USAirways I better get a free flight,2015-02-21 21:54:08 -0800,40.7326,-73.9992 5.69373650647945E+017,negative,1,Customer Service Issue,1,US Airways,realmattberry,0,@USAirways @nm4agoodlife 5 hours on hold and no answer . Guess the synergy of a merger was really planned out,2015-02-21 21:50:31 -0800,40.6448,-73.782 5.69373631999926E+017,negative,1,Customer Service Issue,0.6632,US Airways,TheSanjR,0,@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.,2015-02-21 21:50:26 -0800,40.7096,-73.915 5.6937337598815E+017,negative,1,Customer Service Issue,1,US Airways,realmattberry,0,@USAirways @_RobPrice how can he try again it will be 5-6 hours before he gets help. Contingency plans non existent.,2015-02-21 21:49:25 -0800,40.6459,-74.0238 5.69373336922231E+017,negative,1,Late Flight,0.6845,US Airways,AndyLeeEsq,0,@USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags,2015-02-21 21:49:16 -0800,40.6459,-74.0238 5.69372837854757E+017,negative,1,Customer Service Issue,0.6705,US Airways,realmattberry,0,@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .,2015-02-21 21:47:17 -0800,40.7024,-73.9899 5.6937259506749E+017,negative,1,Customer Service Issue,1,US Airways,nm4agoodlife,0,@USAirways But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help?,2015-02-21 21:46:19 -0800,40.7645,-73.9908 5.69372422509453E+017,negative,1,Late Flight,0.3544,US Airways,_RobPrice,0,@USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM,2015-02-21 21:45:38 -0800,40.7444,-73.9805 5.69372340309652E+017,negative,1,Customer Service Issue,1,US Airways,ChrisWalters_WV,0,@USAirways I was on hold for 2 hours and still no answer. Is this really how you run your business? http://t.co/P8xFhq4kps,2015-02-21 21:45:19 -0800,40.7667,-73.9788 5.69372015980708E+017,negative,1,Customer Service Issue,1,US Airways,b_lind,0,"@USAirways keeps dropping my call and won't even let me stay on hold because they are ""too busy"" #idontwanttocallback",2015-02-21 21:44:01 -0800,40.7059,-74.0095 5.69371693602476E+017,negative,1,Cancelled Flight,0.3444,US Airways,nm4agoodlife,0,@USAirways I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change,2015-02-21 21:42:44 -0800,40.7439,-73.9891 5.69371393294344E+017,negative,1,Customer Service Issue,1,US Airways,jtrexsocial,1,@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.,2015-02-21 21:41:33 -0800,40.7098,-74.0119 5.69370553963786E+017,neutral,1,,,US Airways,ColfaxCapital,0,"@USAirways I intend to..very much. My 4,000 followers will as well.",2015-02-21 21:38:13 -0800,40.7548,-73.984 5.693693901788E+017,negative,1,Customer Service Issue,1,US Airways,4ensicdds,0,"@USAirways Your customer service is non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain",2015-02-21 21:33:35 -0800,40.7594,-73.9726 5.69369008580874E+017,negative,1,Cancelled Flight,0.66,US Airways,dailylaurel,0,@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?,2015-02-21 21:32:04 -0800,40.7222,-74.0034 5.69368532242145E+017,negative,1,Customer Service Issue,0.7021,US Airways,_RobPrice,1,@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald,2015-02-21 21:30:11 -0800,40.6922,-73.963 5.69368352868557E+017,positive,1,,,US Airways,Hayden_Ehlich,0,@USAirways ok thank you! Very helpful! This is why you're my favorite airline!,2015-02-21 21:29:28 -0800,40.7586,-73.9731 5.69367829188886E+017,negative,0.6677,Flight Attendant Complaints,0.3635,US Airways,YoungBBE3,0,"@USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest.",2015-02-21 21:27:23 -0800,40.6828,-74.0002 5.69366960871334E+017,negative,1,Late Flight,1,US Airways,TheHaileyTate,1,@USAirways you airline is doing rather poor right now. In SLC waiting to take off. Was suppose to take off now 2 hours and 3 minutes ago!,2015-02-21 21:23:56 -0800,40.7335,-73.9898 5.69366383458275E+017,negative,1,Late Flight,1,US Airways,ColfaxCapital,0,@USAirways Get new planes then. Got on this plane at 7:50 its 10:20 now and still on tarmac. How ru going to compensate me for this?,2015-02-21 21:21:38 -0800,40.7409,-73.9786 5.69365604832047E+017,negative,1,Late Flight,0.6542,US Airways,PhilHagen,0,@USAirways just hit 4hrs. what is typical wait time right now? should i drive 2h30m to the airport service desk?,2015-02-21 21:18:33 -0800,40.7376,-73.9806 5.69364758681559E+017,negative,1,Customer Service Issue,0.6465,US Airways,TheSanjR,0,@USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here.,2015-02-21 21:15:11 -0800,40.8834,-73.8993 5.69364610572259E+017,negative,1,Can't Tell,0.3696,US Airways,nataliembaur,0,"@USAirways question is why flight took off at all, now a friend is stuck needlessly in another city",2015-02-21 21:14:36 -0800,40.7536,-73.9712 5.69364189753545E+017,neutral,1,,,US Airways,bta7,0,@USAirways in a few weeks,2015-02-21 21:12:55 -0800,40.7339,-73.997 5.6936326358834E+017,negative,1,Customer Service Issue,1,US Airways,FalconjcJohn,0,@USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again.,2015-02-21 21:09:14 -0800,40.769,-73.9881 5.69362336991093E+017,negative,1,Cancelled Flight,0.677,US Airways,realmattberry,0,@USAirways 4 hours . How do I change my flight that was Cancelled Flightled ?,2015-02-21 21:05:34 -0800,40.769,-73.9881 5.69362149400838E+017,negative,0.6534,Customer Service Issue,0.3372,US Airways,YoungBBE3,0,@USAirways You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to?,2015-02-21 21:04:49 -0800,40.7431,-73.9798 5.69361961487479E+017,negative,1,Late Flight,0.66,US Airways,OP_Rahul,0,@USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.,2015-02-21 21:04:04 -0800,40.74,-74.0053 5.69361898581467E+017,negative,1,Customer Service Issue,1,US Airways,anieanne1,0,@USAirways I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect?,2015-02-21 21:03:49 -0800,40.6486,-73.7826 5.69361887659295E+017,negative,0.6885,Customer Service Issue,0.6885,US Airways,Hayden_Ehlich,0,"@USAirways its fine. Just wondering where my money went...",2015-02-21 21:03:46 -0800,40.7302,-74.0005 5.69361587032748E+017,negative,1,Bad Flight,0.6598,US Airways,YoungBBE3,0,@USAirways You landed me at #BWI instead of @Reagan_Airport and have no plans for me to make it home to DC. How do you suggest I get home?,2015-02-21 21:02:35 -0800,40.7208,-74.0008 5.69360552272769E+017,negative,1,Customer Service Issue,1,US Airways,TheSanjR,0,"@USAirways stranded at BWI after two diversions. No cust service, no transport. Dumped here. Terrible customer service!",2015-02-21 20:58:28 -0800,40.7556,-73.9879 5.69360352594547E+017,negative,1,Customer Service Issue,0.6702,US Airways,nm4agoodlife,0,"@USAirways As a member of the news media, the awful service of the last few days won't go unnoticed.",2015-02-21 20:57:40 -0800,40.7429,-73.9741 5.69359793800024E+017,negative,1,longlines,0.3579,US Airways,corybronze,1,"@USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!",2015-02-21 20:55:27 -0800,40.7279,-73.9911 5.69359025655181E+017,negative,1,Flight Booking Problems,1,US Airways,nm4agoodlife,0,"@USAirways This is garbage, been trying to book a reward flight and then it got Cancelled Flighted and still can't get anyone on phone. Unacceptable",2015-02-21 20:52:24 -0800,40.7135,-73.962 5.6935895356767E+017,negative,0.7008,Cancelled Flight,0.7008,US Airways,msscottwg,0,@USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication.,2015-02-21 20:52:07 -0800,40.7459,-74.0018 5.69357810867139E+017,negative,1,Late Flight,0.6718,US Airways,ColfaxCapital,0,@USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica,2015-02-21 20:47:34 -0800,40.7215,-74.041 5.69357691715494E+017,neutral,0.6677,,0,US Airways,PhilHagen,0,@USAirways yes - tells me the only way to mod plans is to call the 4322 number.,2015-02-21 20:47:06 -0800,40.7215,-74.041 5.6935712252747E+017,neutral,1,,,US Airways,Shimbo1987,0,@USAirways Can I book award travel on Etihad with Dividend Miles?,2015-02-21 20:44:50 -0800,40.7607,-73.9625 5.69357079716229E+017,negative,1,Cancelled Flight,0.6632,US Airways,VanessaRSnyder,0,@USAirways I have been I hold for 40 min. My 5:50 flight just got Cancelled Flightled and rescheduled for Monday. This is unacceptable!,2015-02-21 20:44:40 -0800,40.7685,-73.8871 5.69356553977012E+017,negative,1,Customer Service Issue,1,US Airways,PhilHagen,0,@USAirways 3hr30min right now... any end in sight?,2015-02-21 20:42:35 -0800,40.6917,-73.9844 5.69356513061556E+017,negative,1,Customer Service Issue,1,US Airways,brynyc,0,"@USAirways I have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!",2015-02-21 20:42:25 -0800,40.7362,-74.0292 5.6935592339678E+017,negative,1,Late Flight,1,US Airways,ColfaxCapital,0,@USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection?,2015-02-21 20:40:04 -0800,40.7223,-74.0036 5.69354882370572E+017,neutral,0.6667,,0,US Airways,nataliembaur,0,@USAirways what's going on with passengers diverted to CLT on FLL to PHL flight that left at 830 tonight?,2015-02-21 20:35:56 -0800,40.7184,-74.047 5.69353641615688E+017,negative,1,Flight Attendant Complaints,0.6473,US Airways,jessouc,0,@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time,2015-02-21 20:31:00 -0800,40.7184,-74.047 5.69353501123281E+017,negative,1,Customer Service Issue,0.6691,US Airways,jessouc,0,@USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service,2015-02-21 20:30:27 -0800,40.7558,-73.9874 5.69353454914662E+017,negative,1,Late Flight,1,US Airways,ColfaxCapital,0,@USAirways been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline,2015-02-21 20:30:16 -0800,40.7195,-74.0052 5.69353354545009E+017,negative,1,Late Flight,1,US Airways,jessouc,0,@USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space,2015-02-21 20:29:52 -0800,40.6836,-73.973 5.69353230007665E+017,negative,1,Lost Luggage,0.3485,US Airways,jessouc,0,@USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault,2015-02-21 20:29:22 -0800,40.7275,-73.9853 5.69352847898387E+017,negative,1,Can't Tell,0.3579,US Airways,teammccabe,0,@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS,2015-02-21 20:27:51 -0800,40.722,-74.0028 5.69352324700709E+017,negative,0.6331,Cancelled Flight,0.3465,US Airways,dailylaurel,0,@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm,2015-02-21 20:25:46 -0800,40.711,-74.0071 5.69351289026568E+017,negative,1,Late Flight,1,US Airways,FalconjcJohn,0,"@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail.",2015-02-21 20:21:39 -0800,40.7133,-73.9581 5.69351224274719E+017,negative,1,Can't Tell,1,US Airways,eroccia,0,@USAirways by far the worst airline in history. I'll never ever fly your garbage again,2015-02-21 20:21:24 -0800,40.7449,-73.9828 5.69350289729458E+017,negative,1,Late Flight,1,US Airways,Will_Watson6,0,@USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV,2015-02-21 20:17:41 -0800,40.7251,-73.9843 5.69347552484729E+017,negative,1,Late Flight,0.7,US Airways,EllenFord,0,@USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!,2015-02-21 20:06:49 -0800,40.7589,-73.9798 5.69347372595212E+017,negative,1,Late Flight,0.6995,US Airways,KittyD27,0,"@USAirways TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL ""No hanger open"" & ""a pile of snow""? #terriblecommunication",2015-02-21 20:06:06 -0800,40.7237,-74.0025 5.69346960181871E+017,negative,1,Bad Flight,0.6667,US Airways,EllenFord,0,@USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway? We can't hear the pilot,2015-02-21 20:04:27 -0800,40.7305,-73.9805 5.69346721173656E+017,negative,1,longlines,0.6776,US Airways,BradHuff88,0,@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience,2015-02-21 20:03:30 -0800,40.7604,-73.9873 5.69345780244312E+017,negative,1,Flight Booking Problems,0.6383,US Airways,Hayden_Ehlich,0,"@USAirways HELP! It says ""the payment is denied"" but my money has been taken out of my bank? And it says I have no trips coming up??",2015-02-21 19:59:46 -0800,40.7743,-73.9842 5.6934513286622E+017,negative,0.6596,Cancelled Flight,0.6596,US Airways,Dr24hours,0,"@USAirways help! Flight Cancelled Flighted, can't call because my phone doesn't work in Europe. Please help? Says I'm booked want to confirm.",2015-02-21 19:57:12 -0800,40.7077,-74.0072 5.69345076406694E+017,negative,1,Bad Flight,0.397,US Airways,sherylfish,0,"@USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in",2015-02-21 19:56:58 -0800,40.7226,-73.9791 5.69343970360349E+017,negative,1,Customer Service Issue,0.6916,US Airways,realmattberry,0,@USAirways @AmericanAir how do I get thru on hold over 3 hours ?,2015-02-21 19:52:35 -0800,40.7441,-73.9852 5.69343738331275E+017,negative,1,Customer Service Issue,0.6838,US Airways,OP_Rahul,0,@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service sucks and your website is conflicting.,2015-02-21 19:51:39 -0800,40.7836,-73.9572 5.69343563244425E+017,negative,1,Late Flight,1,US Airways,realmattberry,0,@USAirways how do I change flights . 3 hours is crazy please help,2015-02-21 19:50:58 -0800,40.7851,-73.9706 5.69343160062742E+017,negative,1,Customer Service Issue,0.6777,US Airways,realmattberry,0,@USAirways how do I get thru on hold 3 hours 5 minutes . Is this normal ? My call is lost,2015-02-21 19:49:21 -0800,40.6948,-74.1778 5.69343070849741E+017,negative,1,Customer Service Issue,0.684,US Airways,ball_tracey,2,"@USAirways weather doesn't excuse poor customer service, lack of info from staff or the fact staff haven't turned up",2015-02-21 19:49:00 -0800,40.6948,-74.1778 5.69342681551401E+017,negative,1,Late Flight,0.3786,US Airways,realmattberry,0,@USAirways please help on hold 3 hours can't change flights I'm stuck here,2015-02-21 19:47:27 -0800,40.6572,-73.949 5.69342508553122E+017,negative,1,Customer Service Issue,1,US Airways,realmattberry,0,@USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights,2015-02-21 19:46:46 -0800,40.7635,-73.9963 5.69341439148237E+017,neutral,0.6688,,0,US Airways,GPachtinger,0,@USAirways - My guess is what happened in #Vegas ended up in #Philly #Sexy http://t.co/qgMfCB7yT4,2015-02-21 19:42:31 -0800,40.7231,-73.9913 5.69340402786026E+017,negative,1,Customer Service Issue,0.6559,US Airways,GatorGirl36,0,"@USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence",2015-02-21 19:38:24 -0800,40.7668,-73.9889 5.69339928678523E+017,negative,0.6717,Late Flight,0.6717,US Airways,gmena91,0,@USAirways depart from where? It departed PHX and was due to land at DCA around 8pm.,2015-02-21 19:36:31 -0800,40.7285,-73.984 5.69338966857687E+017,negative,1,Flight Attendant Complaints,0.6727,US Airways,HurnerAndTooch,0,"@USAirways Can't stress enough how awful the agent was for flight 5283. Knew 11 ppl from delayed flight were on way in mins, no compassion.",2015-02-21 19:32:42 -0800,40.7182,-73.9854 5.69338658295194E+017,negative,1,Late Flight,1,US Airways,PhilHagen,0,@USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?,2015-02-21 19:31:28 -0800,40.602,-73.9717 5.69338605057016E+017,negative,1,Lost Luggage,1,US Airways,HurnerAndTooch,0,@USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage.,2015-02-21 19:31:15 -0800,40.7884,-73.9807 5.69338492515279E+017,negative,1,Late Flight,1,US Airways,shriya_p,0,@USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!,2015-02-21 19:30:49 -0800,40.7051,-74.0159 5.69337645878391E+017,negative,1,Late Flight,0.6932,US Airways,HurnerAndTooch,0,@USAirways My brother & his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather,2015-02-21 19:27:27 -0800,40.6465,-73.7896 5.69337605223006E+017,negative,1,Late Flight,0.6658,US Airways,JennyBraueBraue,0,@USAirways over an hour is unacceptable wait time. thanks for nothing. Be sure never to fly you again,2015-02-21 19:27:17 -0800,40.7412,-74.0366 5.69337274707661E+017,positive,0.6701,,0,US Airways,Rachel_Helena16,0,@USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :),2015-02-21 19:25:58 -0800,40.7607,-73.9866 5.69337230935724E+017,negative,1,Flight Attendant Complaints,1,US Airways,dnadamsel,0,@USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation.,2015-02-21 19:25:48 -0800,40.752,-74.0017 5.69337064484962E+017,negative,1,Can't Tell,0.3426,US Airways,daroberts1,0,"@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights",2015-02-21 19:25:08 -0800,40.7562,-73.9729 5.69336493224956E+017,negative,1,Late Flight,1,US Airways,daroberts1,0,"@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com",2015-02-21 19:22:52 -0800,40.7522,-74.0046 5.69335998083174E+017,negative,1,Late Flight,1,US Airways,BUsoccer,0,@USAirways worst trip ever! Wish pilot would've let me off plane at 12pm during 1st delay. Now 1030pm and still sitting on runway.,2015-02-21 19:20:54 -0800,40.7572,-73.972 5.69333934670139E+017,positive,1,,,US Airways,asset25,0,@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!,2015-02-21 19:12:42 -0800,40.757,-73.9849 5.69332399471002E+017,negative,1,Customer Service Issue,0.6888,US Airways,FrancisDeana,0,@USAirways so far no call back,2015-02-21 19:06:36 -0800,40.7684,-73.9869 5.69332237138842E+017,positive,0.3502,,0,US Airways,MattClement,0,@USAirways Oh well. I'll get to Cancun eventually.,2015-02-21 19:05:57 -0800,40.7403,-73.9847 5.69332044909679E+017,negative,1,longlines,0.6753,US Airways,AuroraBIZ,0,@USAirways standing in line with 100 people all looking to do the same,2015-02-21 19:05:11 -0800,40.7356,-74.0034 5.69330686135538E+017,negative,1,Flight Booking Problems,0.6724,US Airways,GatorGirl36,0,"@USAirways cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable",2015-02-21 18:59:47 -0800,40.8113,-73.943 5.69330337735696E+017,negative,1,Customer Service Issue,1,US Airways,FalconjcJohn,1,@USAirways can I at least get a response? I tried the gate person (sent me the wrong way to cust srvc ) Cust Srvc (when I found them),2015-02-21 18:58:24 -0800,40.7226,-73.9828 5.69330030074991E+017,negative,1,Customer Service Issue,1,US Airways,jeffpash,0,@USAirways That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015,2015-02-21 18:57:11 -0800,40.7482,-74.0034 5.69329707084354E+017,negative,1,Lost Luggage,1,US Airways,AuroraBIZ,0,@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage,2015-02-21 18:55:54 -0800,40.6907,-74.1776 5.69329041544749E+017,neutral,1,,,US Airways,gmena91,0,@USAirways can I get an update on flight 680 to DCA?,2015-02-21 18:53:15 -0800,40.7759,-73.99 5.69328931905643E+017,negative,0.6596,Lost Luggage,0.6596,US Airways,HassettHelen,0,@USAirways you can send my luggage to my house👋,2015-02-21 18:52:49 -0800,40.791,-73.9689 5.69328854948573E+017,positive,0.6925,,0,US Airways,zfelice,0,"@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!",2015-02-21 18:52:31 -0800,40.6943,-73.9632 5.69328005677494E+017,negative,1,Late Flight,1,US Airways,realmattberry,0,@USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ?,2015-02-21 18:49:08 -0800,40.7806,-73.9526 5.69327664919499E+017,negative,1,Customer Service Issue,0.6598,US Airways,SavageEmperor,0,@USAirways please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it.,2015-02-21 18:47:47 -0800,40.7098,-73.9488 5.6932678535313E+017,negative,1,Late Flight,0.6926,US Airways,FalconjcJohn,0,@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?,2015-02-21 18:44:17 -0800,40.7621,-73.9639 5.6932619121322E+017,negative,1,Cancelled Flight,0.6665,US Airways,OthalieGraham,0,@USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat,2015-02-21 18:41:56 -0800,40.7334,-73.9584 5.69325844931449E+017,negative,1,Late Flight,0.6509,US Airways,FalconjcJohn,0,@USAirways Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15?,2015-02-21 18:40:33 -0800,40.7117,-74.0103 5.69325511635309E+017,negative,1,Cancelled Flight,0.6598,US Airways,FalconjcJohn,1,@USAirways and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta.,2015-02-21 18:39:14 -0800,40.7117,-74.0103 5.69325005823218E+017,negative,1,Late Flight,0.6289,US Airways,FalconjcJohn,0,"@USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,",2015-02-21 18:37:13 -0800,40.8373,-73.9258 5.6932464790648E+017,negative,1,Customer Service Issue,0.3471,US Airways,Grady_Kelly,0,@USAirways Your app and website are trash AF.,2015-02-21 18:35:48 -0800,40.7449,-74.0295 5.69323273172832E+017,negative,0.6563,longlines,0.3282,US Airways,ball_tracey,0,@USAirways not best pleased with service so far. On our third gate and still no guarantee that it's the correct one :(,2015-02-21 18:30:20 -0800,40.7449,-74.0295 5.69322901691707E+017,neutral,0.6667,,0,US Airways,KitchenRecess,0,@USAirways Don't want to clog your already-crowded line with a special meal request. Can someone DM me to sort out? #vegetarianproblems :),2015-02-21 18:28:51 -0800,40.7849,-73.9789 5.69322478847136E+017,neutral,1,,,US Airways,SavageEmperor,0,@USAirways I should also add the weather conditions are terrible. Expecting 18 inches of snow. Any advice?,2015-02-21 18:27:11 -0800,40.7666,-73.9849 5.69322175175352E+017,neutral,0.6769,,0,US Airways,SavageEmperor,0,@USAirways I'm on flight 623 from DIA to Ontario tomorrow morning. no access to the airport via taxi or shuttle. What should I do?,2015-02-21 18:25:58 -0800,40.7204,-73.9848 5.69322078819766E+017,negative,1,Late Flight,0.6598,US Airways,jojoco1012,0,@USAirways how about an update with real information?still waiting on Tarmac in Philadelphia.,2015-02-21 18:25:35 -0800,40.7604,-73.9871 5.69321800359928E+017,negative,1,Late Flight,1,US Airways,notatibm,0,@usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight.,2015-02-21 18:24:29 -0800,40.7335,-74.0045 5.69319723889877E+017,negative,1,Cancelled Flight,1,US Airways,T_Hans13,0,"@USAirways Bravo handling MSP to PHX # 2023 today. Delayed, Late Flightr Cancelled Flightled. Missed surprise 60th bday which was reason for trip.Never again",2015-02-21 18:16:14 -0800,40.7197,-73.9987 5.69319324810236E+017,neutral,1,,,US Airways,kelleynandrew,0,"@USAirways well, depending on the policy will make the determination as to which airline is selected to travel.",2015-02-21 18:14:39 -0800,40.7776,-73.9593 5.69317626687717E+017,negative,1,Flight Attendant Complaints,1,US Airways,JaneShivick,0,@USAirways Still waiting for another crew member. #cabinfever,2015-02-21 18:07:54 -0800,40.7192,-74.0062 5.6931749027636E+017,negative,1,Flight Booking Problems,1,US Airways,Rachel_Helena16,0,@USAirways Hey. I hve Cancelled Flightled flght & on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf #?,2015-02-21 18:07:21 -0800,40.7257,-73.9985 5.6931742697576E+017,neutral,1,,,US Airways,Debbie_Crockett,0,@USAirways JUST LANDED flight 545. Any chance of making flight 5530 Phoenix to AUS,2015-02-21 18:07:06 -0800,40.7191,-74.0033 5.69316516321202E+017,negative,0.6569,Flight Booking Problems,0.3317,US Airways,jenniferlyell,0,"@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home",2015-02-21 18:03:29 -0800,40.7759,-73.983 5.69316342769291E+017,negative,1,Late Flight,0.6947,US Airways,JaneShivick,0,@USAirways FINALLY leaving 4 home from NC. Will lodge respectful complaints!! Mechanical issue after cleared for runway? #5hourwait #nocrew,2015-02-21 18:02:48 -0800,40.7731,-73.8855 5.69314734752854E+017,negative,1,Customer Service Issue,0.7126,US Airways,JackieCarlon,0,@USAirways been on hold way to long! Is this the best level of service you can provide? - one hour+ is too long!,2015-02-21 17:56:24 -0800,40.7097,-73.9522 5.69314643627413E+017,positive,0.7033,,,US Airways,CURVESandCHAOS,0,@USAirways thank you!!!,2015-02-21 17:56:03 -0800,40.7711,-73.9637 5.69313126342124E+017,negative,1,longlines,0.6556,US Airways,iZoom23,0,@USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now.,2015-02-21 17:50:01 -0800,40.7873,-73.9718 5.69313112089887E+017,negative,0.6909,Late Flight,0.3642,US Airways,jshieber,0,@USAirways hour 4 at the gate.,2015-02-21 17:49:57 -0800,40.7258,-74.0008 5.69312745306382E+017,negative,1,Can't Tell,1,US Airways,megalodondubs,0,@USAirways don't think you guys could mess things up any more.. Never flying with you again!,2015-02-21 17:48:30 -0800,40.7615,-73.9775 5.69312530620817E+017,negative,1,Lost Luggage,0.3456,US Airways,OthalieGraham,0,@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far,2015-02-21 17:47:39 -0800,40.7655,-73.9756 5.69312129456546E+017,negative,1,Late Flight,0.6811,US Airways,JinTama,0,@USAirways so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit.,2015-02-21 17:46:03 -0800,40.6876,-73.9569 5.69310913079214E+017,negative,1,Late Flight,1,US Airways,MattClement,0,@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?,2015-02-21 17:41:13 -0800,40.663,-74.1775 5.6930986475905E+017,negative,1,Customer Service Issue,1,US Airways,GatorGirl36,0,"@USAirways husband tried to use dividends & companion fair for emergency, transferred & put on hold for over two hours gave up #disappointed",2015-02-21 17:37:03 -0800,40.759,-73.9858 5.69308130464698E+017,negative,1,Flight Attendant Complaints,1,US Airways,CalAmor07,0,@USAirways @rylietolbert15 wow you wouldn't say,2015-02-21 17:30:10 -0800,40.7454,-73.9988 5.69307561083703E+017,negative,0.6731,Late Flight,0.6731,US Airways,MorganWoroner,0,"@USAirways BF has been stuck in CLT all day. Is the lounge offering free ""This weather sucks & we all want to cry"" tequila shots?",2015-02-21 17:27:54 -0800,40.7486,-73.9923 5.69306871242367E+017,negative,1,Customer Service Issue,1,US Airways,TMadCLE,2,“@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.” Stop sending generic responses,2015-02-21 17:25:09 -0800,40.7377,-73.9851 5.69305239834137E+017,negative,1,Late Flight,1,US Airways,JackHWharton,0,@USAirways sucks. Flt 2692 Late Flight by 20 mins missed my connection. Thanks for the 10 bucks and a middle seat on the next flt.,2015-02-21 17:18:41 -0800,40.7312,-74.0095 5.69304295444775E+017,negative,1,Can't Tell,1,US Airways,TMadCLE,0,".@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER",2015-02-21 17:14:55 -0800,40.7646,-73.9807 5.69303779822191E+017,positive,0.3421,,0,US Airways,bartha75,0,"@USAirways I wasnt flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn.",2015-02-21 17:12:52 -0800,40.7292,-73.9795 5.69301606891713E+017,neutral,1,,,US Airways,MarinaInTheCity,0,@USAirways How long before departure do gates stay open? Will I make my connecting flight 1861 to RDU from flight 894???,2015-02-21 17:04:14 -0800,40.7624,-73.9763 5.69300435091251E+017,negative,1,Cancelled Flight,1,US Airways,Marci_DZ,0,@USAirways So you Cancelled Flightled my flight AGAIN? are you paying for my hotel?!,2015-02-21 16:59:35 -0800,40.7264,-74.0014 5.69298163632374E+017,negative,1,Customer Service Issue,1,US Airways,notatibm,0,@USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight?,2015-02-21 16:50:33 -0800,40.7556,-73.972 5.69297324285022E+017,neutral,1,,,US Airways,TRGTALP,0,@USAirways I'm flying with you this Summer. Will I be able to leave Miami Airport during my 12 hour stopover there?,2015-02-21 16:47:13 -0800,40.7249,-73.9806 5.6929582200696E+017,positive,0.6529,,0,US Airways,jshieber,0,@USAirways the plane crew has been as professional and courteous as the gate agents were flustered.,2015-02-21 16:41:15 -0800,40.7805,-73.9459 5.69294599614804E+017,negative,1,longlines,0.6822,US Airways,jshieber,0,@USAirways hell is terrible gate agents. And a three hour wait at the gate.,2015-02-21 16:36:24 -0800,40.7302,-74.003 5.69294079835705E+017,negative,1,Customer Service Issue,0.6649,US Airways,observepeople,0,"@USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25",2015-02-21 16:34:20 -0800,40.7207,-74.0006 5.69290509883187E+017,positive,0.6627,,0,US Airways,bartha75,0,"@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling.",2015-02-21 16:20:09 -0800,40.7413,-73.9879 5.69289836995191E+017,positive,0.7065,,,US Airways,awitsportsfreak,0,"@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl",2015-02-21 16:17:28 -0800,40.7803,-73.9474 5.69289545058947E+017,negative,1,Customer Service Issue,1,US Airways,andreawalls21,0,@USAirways nervous for flight tomrw out of key west not friendly customer service,2015-02-21 16:16:19 -0800,40.7815,-73.9806 5.69289254616076E+017,negative,1,Customer Service Issue,1,US Airways,jennb,0,"@USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight.",2015-02-21 16:15:09 -0800,40.7145,-74.01 5.69289098944508E+017,positive,1,,,US Airways,MarciDunnagan,0,@USAirways Thank you for your help today. I have been a loyal US airways customer and i appreciate your responding to my tweets.,2015-02-21 16:14:32 -0800,40.7314,-73.9866 5.69288052725694E+017,neutral,0.3631,,0,US Airways,DGHomeChef,0,@USAirways message me if you want to issue a refund so someone else can use my seats tomorrow AM #flightCancelled Flighted #custservicehasnonumber,2015-02-21 16:10:23 -0800,40.7445,-74.0086 5.69287724471067E+017,positive,1,,,US Airways,Alexxx3001,0,@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!,2015-02-21 16:09:05 -0800,40.7125,-74.009 5.69284223590232E+017,negative,1,Cancelled Flight,0.631,US Airways,ColDigu,0,@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice,2015-02-21 15:55:10 -0800,40.74,-74.006 5.69281170996892E+017,negative,1,Customer Service Issue,1,US Airways,TMadCLE,1,"@USAirways call dropped & no call back...another 45min-hour for another rep. The worst CS ever, online, by phone & in person.",2015-02-21 15:43:02 -0800,40.7538,-73.9712 5.69280553574277E+017,neutral,1,,,US Airways,rich0409,0,@USAirways @AmericanAir ..off to vegas http://t.co/AygAOeB6Uu,2015-02-21 15:40:35 -0800,40.7233,-73.9914 5.69279106086523E+017,negative,0.6571,Late Flight,0.3399,US Airways,jayarrre,0,@USAirways will you fly me to somewhere warm? I'm tired of this snow! :(,2015-02-21 15:34:50 -0800,40.6837,-74.1936 5.69278421743878E+017,negative,1,Can't Tell,1,US Airways,msk2216Matt,0,@USAirways why the hell u left *alliance and joined 1world is beyond me not a smart move time to start looking at other carriers,2015-02-21 15:32:07 -0800,40.6837,-74.1936 5.69278418606559E+017,negative,1,Customer Service Issue,0.6987,US Airways,ElizabethFrayer,0,@USAirways and apologies are thin when you don't even offer hotel vouchers to your stranded customers.,2015-02-21 15:32:06 -0800,40.7627,-73.9653 5.69278041165324E+017,negative,1,Customer Service Issue,1,US Airways,TMadCLE,0,@USAirways I did. They told me it was a 40 min wait & they'd call back. It's already been 45 min. Horrible,2015-02-21 15:30:36 -0800,40.6467,-73.7894 5.69277895224517E+017,negative,1,Customer Service Issue,0.6771,US Airways,ElizabethFrayer,0,@USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd.,2015-02-21 15:30:01 -0800,40.7907,-73.9655 5.69277477652173E+017,negative,0.6179,Flight Booking Problems,0.3122,US Airways,stormecharette,0,@USAirways had to Cancelled Flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me.,2015-02-21 15:28:21 -0800,40.7843,-73.9701 5.69274195332325E+017,negative,1,Customer Service Issue,0.6606,US Airways,Paigers987,0,"@USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home",2015-02-21 15:15:19 -0800,40.7633,-73.9775 5.69274088289661E+017,negative,1,Customer Service Issue,1,US Airways,beychok,0,"@USAirways it a change fee request from a month ago. after one hour on phone with your team, I’m told 120 day backlog. Awful.",2015-02-21 15:14:53 -0800,40.7074,-74.013 5.69273247252009E+017,negative,1,Cancelled Flight,1,US Airways,WAWStewart,0,"@USAirways flt last nght Cancelled Flighted-mech.probs, flt this am Cancelled Flighted-snow, finally on a flt home. 1st cls empty & they won't let me sit there",2015-02-21 15:11:33 -0800,40.7374,-74.0083 5.69273176775115E+017,neutral,0.6967,,0,US Airways,GreenkidspenWRA,0,@USAirways Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?,2015-02-21 15:11:16 -0800,40.6733,-73.9463 5.69272209887404E+017,neutral,1,,,US Airways,caseyshearusso,0,"@USAirways If I am traveling with an infant in my lap, is there anything I need to do to notify you?",2015-02-21 15:07:26 -0800,40.8055,-74.078 5.6927018772516E+017,negative,1,Late Flight,0.3684,US Airways,KennethBracy,0,@USAirways you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious,2015-02-21 14:59:23 -0800,40.7798,-73.9597 5.69269757293294E+017,negative,1,Can't Tell,1,US Airways,tlarmondra,0,@USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies.,2015-02-21 14:57:41 -0800,40.7372,-74.002 5.69269594386526E+017,positive,0.6276,,,US Airways,PinkBird,0,"@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!",2015-02-21 14:57:02 -0800,40.7705,-73.8653 5.69268918566719E+017,negative,1,Late Flight,1,US Airways,talk2jomaude,0,"@USAirways status shows ""delayed"" it was just ""waiting for takeoff"" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD",2015-02-21 14:54:21 -0800,40.6261,-73.9535 5.69268155383718E+017,negative,1,Late Flight,1,US Airways,CURVESandCHAOS,0,@USAirways you're right it's not fun. Especially when I don't have much of a choice. Lol. #curvygirltravels,2015-02-21 14:51:19 -0800,40.7213,-73.9829 5.69267207324246E+017,neutral,1,,,US Airways,amy_endres,0,@USAirways can you help us figure out our correct six digit confirmation number?,2015-02-21 14:47:33 -0800,40.7613,-73.9724 5.69263908973904E+017,negative,1,Flight Booking Problems,1,US Airways,ElizabethFrayer,0,"@USAirways AND my rebooked flt isn't until Monday?? AND I don't get a voucher for a hotel?! Never again, US airways.",2015-02-21 14:34:26 -0800,40.7391,-74.1687 5.69263732280451E+017,positive,1,,,US Airways,MichelleFilling,0,@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice,2015-02-21 14:33:44 -0800,40.723,-73.984 5.69263677234389E+017,neutral,1,,,US Airways,shivadelrahim,0,@USAirways what about AA miles for USAir flights booked through American?,2015-02-21 14:33:31 -0800,40.7364,-73.9989 5.69263496560423E+017,positive,1,,,US Airways,Punkasswill,0,@USAirways i hope i get the opportunity to join the team with this job opening!,2015-02-21 14:32:48 -0800,40.7564,-73.9918 5.69263373092823E+017,negative,1,Cancelled Flight,1,US Airways,ElizabethFrayer,0,@USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying?,2015-02-21 14:32:19 -0800,40.7756,-73.9584 5.69262702301876E+017,negative,1,Customer Service Issue,1,US Airways,jeffpash,0,@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive,2015-02-21 14:29:39 -0800,40.7745,-73.9578 5.69261236094968E+017,neutral,0.7185,,0,US Airways,javierfigueroa,0,@USAirways can you DM me please?,2015-02-21 14:23:49 -0800,40.682,-73.9616 5.69260276626956E+017,neutral,1,,,US Airways,sarahtinvt,0,@USAirways need seat assignments for one leg of family's return flight - can you please help via Twitter PM?,2015-02-21 14:20:00 -0800,40.7254,-74.0091 5.69259449115943E+017,positive,1,,,US Airways,OthalieGraham,0,@USAirways thank you! You have always been so good to me. I will follow up.,2015-02-21 14:16:43 -0800,40.7607,-73.9991 5.69258945254191E+017,positive,0.6531,,,US Airways,Le_Sport1,0,@USAirways No Problem - he was the only person in the airport who would help :),2015-02-21 14:14:43 -0800,40.7223,-73.9868 5.69258934864781E+017,neutral,1,,,US Airways,beekaytulsa,0,@USAirways Okee doke,2015-02-21 14:14:41 -0800,40.7417,-73.9842 5.69258544714912E+017,positive,0.6879,,0,US Airways,PinkBird,0,"@USAirways thank you! It's # 1875 from BWI, keep seeing different stats, from delayed to awaiting take off to delayed...",2015-02-21 14:13:08 -0800,40.7458,-73.9569 5.69256468198924E+017,positive,0.6934,,,US Airways,MichelleFilling,0,@USAirways Nick on flight 742 was awesome. Please reward him in some way!!! He has kept us smiling on a bad day of travel. #customerservice,2015-02-21 14:04:52 -0800,40.7831,-73.9541 5.69256374011429E+017,negative,1,Customer Service Issue,1,US Airways,beekaytulsa,0,"@USAirways I was told a ""return call"" by a human",2015-02-21 14:04:30 -0800,40.7302,-74.0046 5.69255036796215E+017,negative,0.7118,Customer Service Issue,0.7118,US Airways,javierfigueroa,0,"@USAirways guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here.",2015-02-21 13:59:11 -0800,40.7958,-73.9742 5.69253430100947E+017,positive,0.6363,,0,US Airways,MattMuskrat,0,@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!,2015-02-21 13:52:48 -0800,40.7734,-73.945 5.69252439548953E+017,negative,1,longlines,0.3434,US Airways,OthalieGraham,0,"@USAirways @PHLAirport Cancelled Flighted flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!",2015-02-21 13:48:52 -0800,40.7329,-73.9848 5.69252020474896E+017,negative,1,Can't Tell,0.6695,US Airways,MaxAtchity,0,"@USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe",2015-02-21 13:47:12 -0800,40.6192,-74.157 5.69250990291063E+017,neutral,0.6665,,,US Airways,PinkBird,0,@USAirways this very pregnant lady's hoping &praying hubbys flight from BWI gets off the ground! I'd like him to get here before baby does!,2015-02-21 13:43:06 -0800,40.7665,-73.9883 5.69250438882705E+017,neutral,0.6947,,,US Airways,RaulFNYC,0,@USAirways Ok Thanks,2015-02-21 13:40:55 -0800,40.7797,-73.9495 5.69248875825009E+017,negative,1,Customer Service Issue,0.6818,US Airways,LindsaySweeting,0,"@USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you",2015-02-21 13:34:42 -0800,40.721,-74.0042 5.6924870094769E+017,negative,1,Late Flight,0.6559,US Airways,SSGV,0,"@USAirways, another hour gone & they sit with more snow on them! Seriously?! http://t.co/Fupf0UAyir",2015-02-21 13:34:01 -0800,40.754,-73.9661 5.69248672606597E+017,negative,1,Damaged Luggage,0.6818,US Airways,karsonbobbi,0,"@USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX.",2015-02-21 13:33:54 -0800,40.7614,-73.9996 5.69248250424918E+017,negative,1,Lost Luggage,1,US Airways,LindsaySweeting,0,"@USAirways We did. @AmericanAir said to open one with you, too.",2015-02-21 13:32:13 -0800,40.7262,-73.9918 5.69246373020717E+017,negative,0.6849,Customer Service Issue,0.6849,US Airways,LindsaySweeting,0,@USAirways ...be found when he checks in. Now no info. Please DM me and help me fix this NOW. (3/3),2015-02-21 13:24:46 -0800,40.7325,-74.001 5.69246231500685E+017,negative,1,Lost Luggage,1,US Airways,LindsaySweeting,0,"@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2/3)",2015-02-21 13:24:12 -0800,40.727,-73.9838 5.69245856680915E+017,negative,1,Late Flight,1,US Airways,LindsaySweeting,0,@USAirways This is ridiculous. You delayed my husband's flights & made him miss his connection. Told him to leave his bags. Sent him (1/3),2015-02-21 13:22:42 -0800,40.7931,-73.9759 5.69245155837882E+017,negative,1,Lost Luggage,1,US Airways,LindsaySweeting,0,@USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday.,2015-02-21 13:19:55 -0800,40.7877,-73.9767 5.69245152406954E+017,negative,0.6602,Can't Tell,0.3318,US Airways,kelleynandrew,0,@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?,2015-02-21 13:19:55 -0800,40.7303,-73.9866 5.6924495769897E+017,negative,1,Lost Luggage,0.6759,US Airways,LindsaySweeting,0,@USAirways Your Baggage system has hung up on me twice because you have too many callers. I NEED TO FIND MY HUSBAND'S (@SweetingR) BAGS.,2015-02-21 13:19:08 -0800,40.7463,-73.9772 5.6924318583217E+017,negative,1,Can't Tell,1,US Airways,POnions,0,@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal. #DoBetter @UsAirwaysSuck,2015-02-21 13:12:06 -0800,40.7595,-73.9949 5.69242425530712E+017,negative,1,Customer Service Issue,0.3683,US Airways,POnions,0,@USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight. Bunch of idiots work for this airline.,2015-02-21 13:09:04 -0800,40.7801,-73.9609 5.69242046621491E+017,positive,1,,,US Airways,Tom4719,0,@USAirways big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked,2015-02-21 13:07:34 -0800,40.7671,-73.9837 5.69241970662646E+017,negative,1,Can't Tell,1,US Airways,POnions,0,@USAirways you guys straight up suck ass,2015-02-21 13:07:16 -0800,40.7335,-73.9565 5.69241834670699E+017,negative,1,Late Flight,0.7022,US Airways,POnions,0,"@USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew? Are you shitting me?",2015-02-21 13:06:44 -0800,40.7837,-73.9498 5.6924170143445E+017,positive,1,,,US Airways,JoVeSi,0,@USAirways I love you guys!!!,2015-02-21 13:06:12 -0800,40.7113,-74.0054 5.69241467916566E+017,negative,0.6667,Flight Booking Problems,0.3556,US Airways,MarciDunnagan,0,@USAirways my miles will expire on 2/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose i❤usair,2015-02-21 13:05:16 -0800,40.7443,-73.992 5.692411581964E+017,negative,1,Flight Booking Problems,0.6758,US Airways,afbillings,0,@USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?,2015-02-21 13:04:02 -0800,40.8097,-74.1046 5.69239087493857E+017,negative,0.6526,Late Flight,0.3579,US Airways,POnions,0,@USAirways what am I paying you $275 for? Fly the damn plane! Not one announcement from the crew. Let me know how you wanna refund me.,2015-02-21 12:55:49 -0800,40.7226,-74.0044 5.69238450794209E+017,negative,1,Flight Booking Problems,0.6317,US Airways,KaiserRolls,0,@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks,2015-02-21 12:53:17 -0800,40.7369,-73.9816 5.69237783715422E+017,neutral,0.6995,,0,US Airways,SSGV,0,"@USAirways, can't control weather/flight attendant.Can control this-green ACU bag, 1.5 hrs & counting! Yep that's me! http://t.co/0jUtCDRLjl",2015-02-21 12:50:38 -0800,40.7615,-73.9588 5.69236665950204E+017,negative,1,Cancelled Flight,0.6904,US Airways,WikeMK,0,"@timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail",2015-02-21 12:46:11 -0800,40.7066,-74.0096 5.69234806543929E+017,negative,1,Bad Flight,0.6617,US Airways,POnions,0,@USAirways And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l,2015-02-21 12:38:48 -0800,40.7685,-73.9575 5.69234264153174E+017,negative,1,Can't Tell,1,US Airways,jksmokes_billy,0,@USAirways is the 7th circle of hell right after the dmv. #noshadetothedmv,2015-02-21 12:36:39 -0800,40.7269,-73.9871 5.69230567759327E+017,negative,1,Bad Flight,0.6703,US Airways,POnions,0,@USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane. #DoBetter,2015-02-21 12:21:57 -0800,40.8035,-73.9692 5.69229557468828E+017,negative,1,Customer Service Issue,1,US Airways,beekaytulsa,0,@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?,2015-02-21 12:17:56 -0800,40.7748,-73.9484 5.69229441739522E+017,negative,1,Customer Service Issue,1,US Airways,billskutch,0,@USAirways #Unbelievable that for 2 consecutive days I can't get through to a person. On hold over 2 hours and still going,2015-02-21 12:17:29 -0800,40.7401,-74.0034 5.69229135752643E+017,negative,1,Can't Tell,1,US Airways,POnions,0,@USAirways you are cutting into my pregame time. Go @KentuckyMBB !!!!,2015-02-21 12:16:16 -0800,40.7239,-73.9925 5.69226857272517E+017,positive,0.6333,,0,US Airways,MattClement,0,@USAirways Can't wait for the trip. Thanks for getting me there!,2015-02-21 12:07:13 -0800,40.7375,-74.009 5.69226044118581E+017,negative,1,Can't Tell,0.6937,US Airways,MathieuChauve,0,@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr?,2015-02-21 12:03:59 -0800,40.7746,-73.9915 5.69225958495953E+017,negative,1,Late Flight,0.6522,US Airways,courtnush,0,"@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss.",2015-02-21 12:03:38 -0800,40.6848,-73.9244 5.69223653952324E+017,negative,1,Customer Service Issue,0.6854,US Airways,RaulFNYC,0,@USAirways I called twice the recording says that it has being delivered to my apt but it is not here ?,2015-02-21 11:54:29 -0800,40.7424,-73.9839 5.6922353650781E+017,negative,1,Late Flight,0.3515,US Airways,Matt_Gerlach,0,@USAirways in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?,2015-02-21 11:54:01 -0800,40.7207,-73.9802 5.69223492987724E+017,negative,1,Customer Service Issue,1,US Airways,sejly03,0,"@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE",2015-02-21 11:53:51 -0800,40.7186,-73.9949 5.69223482791367E+017,negative,0.6734,Flight Booking Problems,0.6734,US Airways,shphotographydc,0,@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir,2015-02-21 11:53:48 -0800,40.7261,-74.0039 5.69220920218296E+017,negative,1,Cancelled Flight,1,US Airways,Marci_DZ,0,@USAirways now what? You Cancelled Flightled my flight again... Are you paying for my hotel?,2015-02-21 11:43:37 -0800,40.7522,-73.9771 5.69220438397751E+017,positive,1,,,US Airways,culvert,0,@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!,2015-02-21 11:41:42 -0800,40.7247,-73.9874 5.69220243123544E+017,positive,0.6778,,0,US Airways,MichelleFilling,0,@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice,2015-02-21 11:40:56 -0800,40.7279,-73.9934 5.69219405852377E+017,negative,1,Lost Luggage,1,US Airways,ankitgulati,0,"@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag",2015-02-21 11:37:36 -0800,40.7663,-73.9523 5.69217929541239E+017,negative,0.696,Cancelled Flight,0.696,US Airways,ERHinman,0,"@USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?",2015-02-21 11:31:44 -0800,40.7111,-74.0056 5.69217342380446E+017,negative,1,Lost Luggage,1,US Airways,RaulFNYC,0,@USAirways @AmericanAir WHERE IS MY BAG ?#SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! #POORCUSTUMERSERVICE,2015-02-21 11:29:24 -0800,40.7596,-73.9876 5.6921255895296E+017,neutral,1,,,US Airways,YoungBBE3,0,@USAirways How does flight 680 look? I'm hearing about Cancelled Flightled departures from @Reagan_Airport and I'm about to head into it,2015-02-21 11:10:24 -0800,40.7272,-73.9922 5.69212376421159E+017,negative,0.6919,Customer Service Issue,0.6919,US Airways,EAFiedler,0,@USAirways @AmericanAir Is there a way to reserve a veg meal online for a flight to Brazil tomorrow? I've been onhold for more than 1 hour.,2015-02-21 11:09:40 -0800,40.7619,-73.9721 5.69211350985134E+017,negative,1,Customer Service Issue,0.6437,US Airways,lorelleismith,0,@USAirways rebooked me after i missed my flight..never called me and i didnt check my email. I (cont) http://t.co/uTfDhxa8pU,2015-02-21 11:05:36 -0800,40.7694,-74.0237 5.69210743133831E+017,negative,1,Lost Luggage,1,US Airways,RaulFNYC,0,@USAirways #SOS WHERE IS MY BAG ?,2015-02-21 11:03:11 -0800,40.745,-73.9888 5.69209605198377E+017,negative,1,Customer Service Issue,1,US Airways,beychok,0,@USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral. This is pathetic.,2015-02-21 10:58:39 -0800,40.7168,-74.0109 5.69206566035042E+017,negative,1,Cancelled Flight,1,US Airways,ClaudOakeshott,0,"@USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously??",2015-02-21 10:46:35 -0800,40.7264,-74.009 5.69202715571704E+017,negative,1,Bad Flight,1,US Airways,SportsLoverofNY,0,@USAirways the American Eagle plane you're using for CLT to RDU is disgusting! You should be ashamed! #disgusting #ew http://t.co/B4xhiRuGzV,2015-02-21 10:31:17 -0800,40.6102,-74.0687 5.69198999904887E+017,negative,1,Customer Service Issue,1,US Airways,lj_verde,0,@USAirways undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail,2015-02-21 10:16:31 -0800,40.7805,-73.9478 5.69198593158087E+017,negative,1,Customer Service Issue,1,US Airways,lj_verde,0,@USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail,2015-02-21 10:14:54 -0800,40.7427,-73.9923 5.69198480226439E+017,negative,1,Customer Service Issue,1,US Airways,sejly03,0,@USAirways I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... 😑😩 http://t.co/Cm4roIypc2,2015-02-21 10:14:27 -0800,40.7353,-74.0017 5.69196701401129E+017,negative,1,longlines,0.6275,US Airways,DebbieJeanDavis,0,@USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh,2015-02-21 10:07:23 -0800,40.775,-73.989 5.69194567603499E+017,negative,1,Flight Attendant Complaints,1,US Airways,marccopely,0,@USAirways Inexcusable behavior by gate agent. Sorry isn't enough. #Flight850 #CLT-#BNA,2015-02-21 09:58:54 -0800,40.7675,-73.9624 5.69192350607671E+017,negative,1,Customer Service Issue,0.3787,US Airways,The_Dan_Kelly,0,@USAirways chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business,2015-02-21 09:50:06 -0800,40.7557,-73.9709 5.69191845219209E+017,negative,1,Customer Service Issue,1,US Airways,arcairns,0,@USAirways I'm trying to Cancelled Flight my flight within the 24hr window but have been on hold for over an hour. Is there an alternate # I can dial?,2015-02-21 09:48:05 -0800,40.7329,-73.9923 5.69191270654071E+017,negative,1,Customer Service Issue,0.6745,US Airways,ebrooks11,0,@USAirways i've been on hold for an hour trying to change my flight!!! COME ON,2015-02-21 09:45:48 -0800,40.7702,-73.865 5.69190606276334E+017,negative,1,Customer Service Issue,1,US Airways,donnieberaskow,0,@USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!,2015-02-21 09:43:10 -0800,40.7166,-74.0043 5.69190357344358E+017,negative,1,Customer Service Issue,0.6706,US Airways,musiccityharp,0,"@USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!",2015-02-21 09:42:10 -0800,40.7708,-73.9682 5.69189803746574E+017,negative,1,Late Flight,1,US Airways,lorelleismith,0,@usairways this is ridiculous at CLT and we missed our connecting flight because of a chuckhole on runway?? #shameful (1/1),2015-02-21 09:39:58 -0800,40.7769,-73.9892 5.69189550570017E+017,negative,0.6774,Flight Booking Problems,0.6774,US Airways,ElFun,0,@USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing,2015-02-21 09:38:58 -0800,40.7384,-73.9836 5.69188782492267E+017,negative,1,Late Flight,1,US Airways,AnnaFreifeld,0,@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!,2015-02-21 09:35:55 -0800,40.7753,-73.9629 5.69188447157662E+017,negative,1,Flight Attendant Complaints,1,US Airways,marccopely,1,@USAirways flight 850. RUDE RUDE RUDE service! Awful.,2015-02-21 09:34:35 -0800,40.7262,-74.0019 5.69184069734396E+017,neutral,1,,,US Airways,shivadelrahim,0,@USAirways what is contact info to upgrade using advantage miles?,2015-02-21 09:17:11 -0800,40.703,-73.9855 5.69183862493811E+017,neutral,0.3713,,0,US Airways,shivadelrahim,0,@USAirways @shivadelrahim what about upgrades?,2015-02-21 09:16:22 -0800,40.5977,-73.9467 5.69182303034974E+017,negative,1,Cancelled Flight,1,US Airways,airtraffic01,0,@USAirways what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help!,2015-02-21 09:10:10 -0800,40.7464,-73.9914 5.69182050219127E+017,negative,1,Customer Service Issue,1,US Airways,sejly03,0,@USAirways so I still need to stay on hold? http://t.co/04SDytT7zd,2015-02-21 09:09:10 -0800,40.7458,-73.9201 5.69181501830656E+017,neutral,0.6408,,0,US Airways,POnions,0,@USAirways how do you have only 1 flight into lexington this afternoon with the #1 @KentuckyMBB playing a big game tonight? #DoBetter,2015-02-21 09:06:59 -0800,40.7739,-73.8724 5.69180856423567E+017,negative,1,Can't Tell,1,US Airways,SkipCohen,1,"Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!",2015-02-21 09:04:25 -0800,40.7457,-73.9843 5.69180231782801E+017,negative,1,Customer Service Issue,0.6477,US Airways,sebastian_mcfox,0,@USAirways seems to be the only airline without a dedicated line for status members,2015-02-21 09:01:56 -0800,40.7235,-74.0095 5.69178197499257E+017,neutral,1,,,US Airways,DontenPhoto,0,@USAirways Flight 1815 (N747UW) arrives at @FlyTPA following flight from @PHLAirport http://t.co/TtLwZgIyAg,2015-02-21 08:53:51 -0800,40.7593,-73.9871 5.69176543236399E+017,negative,1,Can't Tell,0.6181,US Airways,observepeople,0,@usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee,2015-02-21 08:47:17 -0800,40.7713,-73.9566 5.69176528338203E+017,positive,0.6888,,0,US Airways,ooglek,0,"@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80° in MoBay!",2015-02-21 08:47:13 -0800,40.7534,-73.9721 5.69174847374234E+017,negative,0.636,Customer Service Issue,0.3299,US Airways,shivadelrahim,0,@USAirways if one with @AmericanAir why can't you use American miles????,2015-02-21 08:40:33 -0800,40.7582,-73.9926 5.69174820308591E+017,negative,0.6523,Customer Service Issue,0.6523,US Airways,sebastian_mcfox,0,@USAirways why cant Sapphire members reach anyone on the phone?,2015-02-21 08:40:26 -0800,40.7826,-73.9729 5.69171651381703E+017,negative,1,Customer Service Issue,0.6522,US Airways,nickdawson,0,@USAirways gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now,2015-02-21 08:27:51 -0800,40.7386,-73.9978 5.69171167174627E+017,negative,1,Customer Service Issue,1,US Airways,observepeople,0,@USAirways @PRof_Solutions Be prepared for 3+ hours hold times,2015-02-21 08:25:55 -0800,40.774,-73.8725 5.69170176165478E+017,negative,1,Can't Tell,1,US Airways,SkipCohen,0,@USAirways Sadly your words don't represent your company's actions. Talk is cheap.,2015-02-21 08:21:59 -0800,40.7054,-74.0172 5.69169690997752E+017,negative,1,Customer Service Issue,1,US Airways,donnieberaskow,0,@USAirways trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy,2015-02-21 08:20:03 -0800,40.7626,-73.9611 5.691692741091E+017,negative,1,Customer Service Issue,0.6847,US Airways,observepeople,0,@USAirways @SeanVRose Sean - keep in mind if you call...plan on being on hold for 3+ hours,2015-02-21 08:18:24 -0800,40.8135,-74.3949 5.69168696083657E+017,neutral,0.6657,,,US Airways,ThatLittleAnt,0,@USAirways - what is your policy regarding large-size passengers who cannot fit into a single coach class seat?,2015-02-21 08:16:06 -0800,40.7714,-73.9615 5.69167658698068E+017,negative,1,Flight Attendant Complaints,0.7004,US Airways,smash_tag,0,"@USAirways ""Owen F"" at DCA Gate 42: #rude.",2015-02-21 08:11:59 -0800,40.7607,-73.9986 5.69167514300785E+017,negative,1,Customer Service Issue,1,US Airways,Indydi5,0,@USAirways ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer,2015-02-21 08:11:24 -0800,40.7374,-74.0012 5.69166368781636E+017,negative,1,Customer Service Issue,1,US Airways,sejly03,0,@USAirways on hold for 30 minutes & counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 / XZMSCW,2015-02-21 08:06:51 -0800,40.775,-73.9847 5.69165517614944E+017,negative,0.691,Bad Flight,0.3721,US Airways,lumpuck,0,@usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta,2015-02-21 08:03:28 -0800,40.7298,-74.0042 5.69164415322493E+017,negative,1,Late Flight,0.6915,US Airways,observepeople,0,@usairways I get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). HELP!!,2015-02-21 07:59:05 -0800,40.7347,-74.0442 5.69164183473762E+017,negative,0.6764,Customer Service Issue,0.6764,US Airways,lfothergill,0,@USAirways Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful,2015-02-21 07:58:10 -0800,40.7418,-74.0038 5.69163241781404E+017,negative,1,Lost Luggage,1,US Airways,swatkins_44,0,@USAirways - I'm currently missing a basketball game due to your lost bag policy #terribleservice #wheresmyrefund,2015-02-21 07:54:26 -0800,40.7163,-74.0131 5.69163008309658E+017,negative,1,Flight Attendant Complaints,1,US Airways,BCchillennnnnn,0,@USAirways your flight attendants are all jerks 🐳,2015-02-21 07:53:30 -0800,41.1966,-73.7199 5.69162593819955E+017,negative,1,Flight Booking Problems,1,US Airways,RooterHTG,0,@USAirways Easily the most ridiculous experience trying to spend money with your company.,2015-02-21 07:51:51 -0800,40.7239,-73.9414 5.69162211748245E+017,negative,1,Customer Service Issue,0.6529,US Airways,RooterHTG,0,@USAirways Was told it was a software bug. Told to call back this AM Now your system is too busy to handle any calls this AM. Clown shoes.,2015-02-21 07:50:20 -0800,40.7368,-73.9889 5.69161513056936E+017,negative,1,Customer Service Issue,1,US Airways,shivadelrahim,0,@USAirways - been on hold with reservations for over 30 min already! #worstairline,2015-02-21 07:47:33 -0800,40.7659,-73.985 5.69159165626716E+017,negative,1,Late Flight,1,US Airways,therealcab,0,@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer,2015-02-21 07:38:14 -0800,40.7571,-73.9744 5.69158030404801E+017,negative,1,Customer Service Issue,1,US Airways,lmcampo,0,@USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting!,2015-02-21 07:33:43 -0800,40.821,-73.9514 5.69156425626329E+017,neutral,1,,,US Airways,observepeople,0,@usairways Does anyone know the hold times for USAirways reservations?,2015-02-21 07:27:20 -0800,40.736,-73.9956 5.69154174929244E+017,negative,1,Late Flight,0.7072,US Airways,ooglek,0,"@USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?",2015-02-21 07:18:24 -0800,40.729,-74.007 5.69153841083626E+017,negative,1,Customer Service Issue,1,US Airways,observepeople,0,"@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?",2015-02-21 07:17:04 -0800,40.7049,-74.0169 5.69153207148151E+017,negative,1,Late Flight,0.6752,US Airways,therealcab,0,@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???,2015-02-21 07:14:33 -0800,40.8376,-73.9422 5.69152792314687E+017,negative,1,Customer Service Issue,1,US Airways,observepeople,0,@usairways I've been on hold for approaching 2 hrs for an issue when I changed my ticket online. Frustrating.,2015-02-21 07:12:54 -0800,40.7455,-74.0057 5.69151367702401E+017,negative,1,Customer Service Issue,1,US Airways,tzutse,0,"@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet.",2015-02-21 07:07:15 -0800,40.716,-74.0114 5.69147067559485E+017,neutral,0.6117,,0,US Airways,LaurenCarrot,0,"@USAirways what's the point of email stating I didn't get bumped to 1st class? I know I'm not in first class, I booked the regular ticket",2015-02-21 06:50:09 -0800,40.7629,-73.9858 5.69145957721506E+017,negative,1,Customer Service Issue,1,US Airways,franchise02,0,@USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue...,2015-02-21 06:45:45 -0800,40.6394,-73.9982 5.69144026084962E+017,negative,1,Customer Service Issue,1,US Airways,ShelbyDrazen,1,"@USAirways check in at St. Louis is so rude, even the TSA is nicer than them.",2015-02-21 06:38:04 -0800,40.7378,-74.0098 5.69143915405652E+017,negative,1,Late Flight,0.3511,US Airways,MissMollyAas,0,@USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!,2015-02-21 06:37:38 -0800,40.7477,-73.975 5.69143704109216E+017,negative,1,Flight Attendant Complaints,0.3387,US Airways,MissMollyAas,0,"@USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC",2015-02-21 06:36:47 -0800,40.7718,-73.9821 5.69143443512898E+017,negative,1,Late Flight,0.6669,US Airways,lfothergill,0,@USAirways can you please post wait time-have been on hold for two hours,2015-02-21 06:35:45 -0800,40.7159,-74.0036 5.69139808804606E+017,negative,1,Cancelled Flight,0.6782,US Airways,Danielle__Paige,0,@USAirways Saying my friend missed her flight when she clearly sat next to me on the plane & now you're Cancelled Flighting her flight home.. WTF!?,2015-02-21 06:21:19 -0800,40.7712,-73.9832 5.6913662830173E+017,negative,1,Customer Service Issue,0.701,US Airways,NYC_Allie,0,@USAirways or is anyone even responding to social media? AWFUL.,2015-02-21 06:08:40 -0800,40.7734,-73.9452 5.69136050951623E+017,positive,1,,,US Airways,AnnaFreifeld,0,@USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice,2015-02-21 06:06:23 -0800,40.761,-73.9678 5.6913531217528E+017,negative,1,Customer Service Issue,1,US Airways,NYC_Allie,0,"@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?",2015-02-21 06:03:27 -0800,40.7218,-74.0043 5.69135148660343E+017,negative,1,Customer Service Issue,1,US Airways,NYC_Allie,0,@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight.,2015-02-21 06:02:48 -0800,40.7622,-73.9774 5.69135011322065E+017,negative,1,Cancelled Flight,1,US Airways,PRof_Solutions,0,@USAirways DCA to RSW at 8:30am Cancelled Flightled. Rebook to Charlotte Cancelled Flightled. Can we rebook selves online???,2015-02-21 06:02:15 -0800,40.7643,-73.9737 5.69134333166002E+017,negative,0.6596,Flight Booking Problems,0.3617,US Airways,MarciDunnagan,0,@USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website,2015-02-21 05:59:33 -0800,40.7208,-73.9852 5.69129625592275E+017,negative,1,Damaged Luggage,0.686,US Airways,CraigHall19701,0,@USAirways baggage drop at phl b/c is incredibly backed up... unacceptable service,2015-02-21 05:40:51 -0800,40.7621,-73.9897 5.69128660101427E+017,neutral,0.6947,,0,US Airways,ErinPlocica,0,"@USAirways we're glad to hear it. Out of curiosity, what causes such flight patterns?",2015-02-21 05:37:01 -0800,40.7065,-74.0087 5.6912692109686E+017,negative,1,Cancelled Flight,1,US Airways,WikeMK,0,"@USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me?",2015-02-21 05:30:06 -0800,40.763,-73.9696 5.69126397161054E+017,negative,1,Customer Service Issue,0.6406,US Airways,ndngenuity,0,"@USAirways I don't want a reservation change, just adding a service. Am going public with this to get help.",2015-02-21 05:28:01 -0800,40.7582,-73.9714 5.69125267270017E+017,negative,1,Customer Service Issue,1,US Airways,ndngenuity,1,"All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways",2015-02-21 05:23:32 -0800,40.7346,-73.9989 5.69124893477843E+017,negative,1,Flight Attendant Complaints,0.6981,US Airways,MsDixieDeLight,0,"@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!",2015-02-21 05:22:03 -0800,40.7604,-73.9737 5.69124496990466E+017,negative,1,Late Flight,0.6566,US Airways,Terri79,0,@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail,2015-02-21 05:20:28 -0800,40.7428,-74.0003 5.69124024426619E+017,neutral,0.3476,,0,US Airways,franchise02,0,@USAirways So no idea? Thanks...,2015-02-21 05:18:35 -0800,40.7517,-73.9938 5.69123565984997E+017,negative,1,Customer Service Issue,1,US Airways,franchise02,0,"@USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting...",2015-02-21 05:16:46 -0800,40.7264,-74.0065 5.69120836264854E+017,negative,1,Customer Service Issue,0.6871,US Airways,NYC_Allie,0,@USAirways Trying to change my flight due to NYC travel advisory... your online system Cancelled Flighted my entire flight. Been on hold for over 1 hr,2015-02-21 05:05:55 -0800,40.7057,-74.0099 5.69120452586701E+017,negative,1,Customer Service Issue,0.6686,US Airways,shaun_g,0,@USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives.,2015-02-21 05:04:24 -0800,40.7713,-73.9834 5.69119050682339E+017,positive,0.6729,,,US Airways,kaptainkoncrete,0,@USAirways ok. Thank you,2015-02-21 04:58:50 -0800,40.7257,-74.0054 5.69118675070005E+017,negative,1,Can't Tell,0.6584,US Airways,imprfctfitlife,0,@USAirways told to work it out ourselves #joke #fail,2015-02-21 04:57:20 -0800,40.7826,-73.9731 5.691178393088E+017,negative,1,Customer Service Issue,0.6549,US Airways,imprfctfitlife,0,@USAirways incapable of seating a 2yo and mom together. Toddler in his own row #fail @CNN,2015-02-21 04:54:01 -0800,40.7831,-73.9571 5.69117360965194E+017,negative,1,Flight Booking Problems,0.6714,US Airways,shaun_g,0,@USAirways bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail,2015-02-21 04:52:07 -0800,40.7505,-73.9946 5.69116333998256E+017,negative,1,Bad Flight,0.6774,US Airways,iansilverman,0,@USAirways you call this a window seat? #airbus321seat14Fproblems http://t.co/ZKOE6clGiU,2015-02-21 04:48:02 -0800,40.7205,-73.9593 5.69115483313582E+017,negative,0.6739,Customer Service Issue,0.6739,US Airways,kaptainkoncrete,0,@USAirways is there a number to call to modify reservation. Please help. Very frustrating with american and us air merger,2015-02-21 04:44:39 -0800,40.7792,-73.9826 5.69114772211438E+017,negative,1,Can't Tell,0.6593,US Airways,LindsaySweeting,0,@USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?!,2015-02-21 04:41:49 -0800,40.7273,-73.9845 5.69114030268424E+017,negative,1,Lost Luggage,0.7081,US Airways,LindsaySweeting,0,@USAirways Cool. Now @SweetingR has been told you can't re-route his bags after he was told to leave them last night. He needs them to race.,2015-02-21 04:38:53 -0800,40.7849,-73.9725 5.6910847423327E+017,negative,1,Late Flight,1,US Airways,imjipper33,0,"@USAirways quick, let's board a plane so that we can sit on runway for 2 hours #clockwork #scareways #neverfails @AUmilo1",2015-02-21 04:16:48 -0800,40.7503,-73.9946 5.69108069893992E+017,negative,1,Customer Service Issue,0.6446,US Airways,LindsaySweeting,0,"@USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me.",2015-02-21 04:15:12 -0800,40.7499,-73.9977 5.69108027644645E+017,negative,0.6246,Bad Flight,0.6246,US Airways,ErinPlocica,0,"@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt... Is everything ok?",2015-02-21 04:15:01 -0800,40.745,-73.9804 5.69107706302358E+017,negative,1,Customer Service Issue,0.6696,US Airways,LindsaySweeting,0,"@USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now.",2015-02-21 04:13:45 -0800,40.6879,-74.1815 5.69103591966794E+017,negative,1,Cancelled Flight,0.3384,US Airways,CLChicosky,0,"@USAirways u would think if u were going to Cancelled Flight my flight, you'd rebook our seats to something other than the last row. #usairwaysfail",2015-02-21 03:57:24 -0800,40.7246,-73.9896 5.69103475709055E+017,negative,1,Customer Service Issue,1,US Airways,kidchorusteach,0,@USAirways no online clearly states I can NOT- It says to call res. I already explained that.,2015-02-21 03:56:56 -0800,40.7597,-73.9785 5.69102942088901E+017,negative,0.6622,Flight Booking Problems,0.6622,US Airways,evonleer,0,@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.,2015-02-21 03:54:49 -0800,40.7201,-74.0047 5.69088825420607E+017,positive,1,,,US Airways,WTFloris,0,"@USAirways Got it, thanks!",2015-02-21 02:58:43 -0800,40.7417,-73.9799 5.6908321855452E+017,negative,0.68,Can't Tell,0.35,US Airways,WTFloris,0,"@USAirways Umm, can you define 'extra time'?",2015-02-21 02:36:27 -0800,40.7725,-73.9648 5.69079956912759E+017,neutral,1,,,US Airways,WTFloris,0,@USAirways International,2015-02-21 02:23:29 -0800,40.7259,-73.9927 5.69072664997802E+017,negative,1,Damaged Luggage,0.6663,US Airways,WTFloris,0,"@USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes...",2015-02-21 01:54:30 -0800,40.7243,-74.0093 5.69064161747083E+017,negative,1,Damaged Luggage,1,US Airways,WTFloris,0,"@USAirways Hey, my bag was damaged flying with you yesterday. What can I do?",2015-02-21 01:20:43 -0800,40.734,-73.9909 5.69040346262282E+017,neutral,0.6872,,0,US Airways,welshlinds,0,"@USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now?",2015-02-20 23:46:05 -0800,40.738,-73.9837 5.6903910577594E+017,neutral,0.6872,,0,US Airways,welshlinds,0,@USAirways I left something on a recent flight today. Who do I contact to retrieve it please? Thanks!,2015-02-20 23:41:09 -0800,40.763,-73.9785 5.69033300662219E+017,negative,1,Late Flight,1,US Airways,yvonneokaka,0,@USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter.,2015-02-20 23:18:05 -0800,40.7408,-73.9857 5.6903166352049E+017,negative,1,Lost Luggage,1,US Airways,uzerandloseher,0,@USAirways I did at 7 pm! Still no bag..,2015-02-20 23:11:35 -0800,40.7072,-74.0164 5.6902159385224E+017,positive,1,,,US Airways,_G_Stevens,0,@USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.,2015-02-20 22:31:34 -0800,40.7244,-74.0043 5.69016660927124E+017,negative,1,Customer Service Issue,1,US Airways,stephenrodrick,1,"@USAirways Congrats, you've just lost a customer for good. When I made a United weather change, free/5 min. You guys 2 hrs on hold & $25.",2015-02-20 22:11:58 -0800,40.7382,-73.9933 5.69016588411789E+017,negative,1,Customer Service Issue,1,US Airways,stephenrodrick,0,@USAirways So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number?,2015-02-20 22:11:41 -0800,40.7388,-74.0081 5.69016065600008E+017,negative,1,Late Flight,1,US Airways,scottydont11,0,@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic,2015-02-20 22:09:36 -0800,40.7139,-74.0146 5.69015470025794E+017,negative,1,Customer Service Issue,1,US Airways,_G_Stevens,0,@USAirways I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call?,2015-02-20 22:07:14 -0800,40.6269,-73.9579 5.69015379021795E+017,negative,1,Late Flight,0.6667,US Airways,scottydont11,0,@USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight!,2015-02-20 22:06:52 -0800,41.0084,-73.6912 5.69015346624991E+017,positive,1,,,US Airways,AndreiNystrom,0,@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream.,2015-02-20 22:06:45 -0800,40.7753,-73.978 5.69013921660731E+017,negative,1,Customer Service Issue,1,US Airways,YanniRobel,0,@USAirways Can you help me update KTN on the profile? Ticket book via AA & that info didn't get pass on. I've been on hold forever,2015-02-20 22:01:05 -0800,40.7472,-73.9899 5.69009996668625E+017,negative,0.6633,Flight Booking Problems,0.6633,US Airways,ben0fficial,0,@USAirways so you're not honoring miles with @united that were traveled last year?,2015-02-20 21:45:29 -0800,40.7509,-73.9846 5.69007993897013E+017,neutral,0.6535,,0,US Airways,luvisalluneed4,0,"@USAirways you need to check information regarding hotels, shuttles, re routing flights, delayed flights",2015-02-20 21:37:32 -0800,40.7264,-74.0003 5.6900789002913E+017,negative,0.6806,Bad Flight,0.3453,US Airways,ParHammer,0,@USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father,2015-02-20 21:37:07 -0800,40.7402,-74.1857 5.69007852607681E+017,negative,1,Customer Service Issue,1,US Airways,stephenrodrick,0,@USAirways How the heck does one get the Internet desk to authorize a waiver? Would that involved being on hold for another hour?,2015-02-20 21:36:58 -0800,40.6796,-73.9978 5.69006176186184E+017,negative,1,Customer Service Issue,1,US Airways,ben0fficial,0,@USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards,2015-02-20 21:30:18 -0800,40.7568,-73.9828 5.69002703558476E+017,negative,1,Bad Flight,1,US Airways,MarthaH65165635,0,"@USAirways >250k miles on usair. Last four flights not good. Other airlines much improved. Billing issues, seats, legroom, in air service.",2015-02-20 21:16:30 -0800,40.7493,-73.9948 5.69000361735762E+017,negative,1,Customer Service Issue,1,US Airways,UnluckyDon,0,"@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime",2015-02-20 21:07:12 -0800,40.749,-73.9921 5.6899987917695E+017,negative,1,Flight Booking Problems,0.6512,US Airways,FirstTeachers1,0,@USAirways REALLY? Tried that already-got message not available to do. Next idea?,2015-02-20 21:05:17 -0800,40.7398,-74.0061 5.68999631956394E+017,negative,1,Can't Tell,0.6509,US Airways,SweetingR,0,@USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure.,2015-02-20 21:04:18 -0800,40.7502,-73.9768 5.68997394345533E+017,negative,0.6946,Can't Tell,0.6946,US Airways,SweetingR,0,@USAirways but in the meantime I'll be sleeping on a park bench on dadeland st. Thanks guys!,2015-02-20 20:55:24 -0800,40.7525,-73.978 5.6899723717657E+017,neutral,0.3664,,0,US Airways,SweetingR,0,"@USAirways ah, and I was only given one shuttle voucher, so if I do ever get back to the airport you'll be getting the bill",2015-02-20 20:54:47 -0800,40.7744,-73.9639 5.6899713664331E+017,negative,1,Can't Tell,0.6811,US Airways,XtianinNYC,0,@USAirways wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup,2015-02-20 20:54:23 -0800,40.7513,-73.9936 5.68997044406374E+017,negative,0.6733,Flight Booking Problems,0.3532,US Airways,SweetingR,0,"@USAirways but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief.",2015-02-20 20:54:01 -0800,40.7732,-73.8857 5.68996855566246E+017,positive,0.3517,,0,US Airways,SweetingR,0,"@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem.",2015-02-20 20:53:16 -0800,40.7732,-73.8857 5.68996669167182E+017,negative,1,Customer Service Issue,1,US Airways,SweetingR,0,@USAirways at which point in told they have sold my voucher because I wasn't fast enough,2015-02-20 20:52:32 -0800,40.7451,-73.8917 5.68996536555852E+017,negative,1,Flight Attendant Complaints,0.6702,US Airways,SweetingR,0,"@USAirways the kind gentleman at the gate tells me to ""go left"" to get my hotel voucher at the ticket gate. Took about 20min to get there",2015-02-20 20:52:00 -0800,40.7414,-74.0006 5.68996205910467E+017,negative,1,Late Flight,1,US Airways,SweetingR,0,@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.,2015-02-20 20:50:41 -0800,40.7066,-74.0127 5.68995608238772E+017,neutral,1,,,US Airways,mjmohr24,0,@USAirways No worries I was able to read @stephenrodrick entire book while holding. #TheMagicalStranger,2015-02-20 20:48:19 -0800,40.7629,-73.9082 5.68995277580997E+017,negative,1,Customer Service Issue,1,US Airways,FirstTeachers1,0,@USAirways -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs & then zip,2015-02-20 20:47:00 -0800,40.7993,-73.9712 5.6899521352976E+017,negative,1,Cancelled Flight,0.6596,US Airways,misskiayona,0,@USAirways flight scheduled for 730pm...told at 150am that flight is Cancelled Flightled after sitting on cold plane for 2 hours.,2015-02-20 20:46:44 -0800,40.7642,-73.9812 5.68994886336307E+017,negative,1,Customer Service Issue,0.6419,US Airways,misskiayona,0,@USAirways refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. #disappointed,2015-02-20 20:45:26 -0800,40.7306,-74.0098 5.68994755268514E+017,negative,1,Customer Service Issue,1,US Airways,stephenrodrick,0,@USAirways Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online?,2015-02-20 20:44:55 -0800,40.7405,-73.9793 5.68994696980238E+017,negative,1,Customer Service Issue,1,US Airways,WesKnuckle,0,@USAirways @stephenrodrick Your team needs to build capacity,2015-02-20 20:44:41 -0800,40.7544,-74.0262 5.68994622866915E+017,negative,1,Customer Service Issue,0.6735,US Airways,misskiayona,0,@USAirways I will write CR. Not sure what good it'll do as the customer service I experienced was horrible.,2015-02-20 20:44:24 -0800,40.7842,-73.9546 5.68994507074773E+017,negative,1,Customer Service Issue,0.6681,US Airways,FirstTeachers1,0,@USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!,2015-02-20 20:43:56 -0800,40.7273,-73.981 5.68992757169066E+017,negative,1,Customer Service Issue,1,US Airways,UnluckyDon,0,"@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough",2015-02-20 20:36:59 -0800,40.7547,-73.9823 5.68992118309462E+017,negative,1,Can't Tell,1,US Airways,Vinner12,0,@USAirways fuck you.,2015-02-20 20:34:27 -0800,40.7692,-73.9673 5.68991327389671E+017,negative,1,Flight Booking Problems,0.3515,US Airways,XtianinNYC,0,@USAirways I'm dumping this dividend miles card and forgetting your airline exists #ridiculous #theworstairlineever,2015-02-20 20:31:18 -0800,40.7507,-74.0036 5.68990617394647E+017,negative,1,Late Flight,0.6803,US Airways,XtianinNYC,0,@USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles😡. #wasteoftime #theworst,2015-02-20 20:28:29 -0800,40.7253,-73.9927 5.68985734163665E+017,negative,1,Customer Service Issue,1,US Airways,jimmydubbybubby,0,@USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.,2015-02-20 20:09:04 -0800,40.7693,-73.9598 5.68983517037773E+017,negative,1,Customer Service Issue,1,US Airways,mjmohr24,0,@USAirways Ever sit on hold and just lose track of time? http://t.co/Yqhk8LJaBN,2015-02-20 20:00:16 -0800,40.691,-74.178 5.68982821454246E+017,negative,1,Customer Service Issue,1,US Airways,kidchorusteach,0,@USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?,2015-02-20 19:57:30 -0800,40.7244,-73.9988 5.68981931599237E+017,negative,1,Customer Service Issue,1,US Airways,stephenrodrick,0,"@usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w/inclement weather?",2015-02-20 19:53:58 -0800,41.0626,-73.7115 5.68981079278752E+017,negative,1,Customer Service Issue,0.6889,US Airways,KaiserRolls,0,"@USAirways - the worst! Hold time crazy, agents horrible, no accountability! #USAIRsucks",2015-02-20 19:50:35 -0800,40.8426,-73.9063 5.6897923278694E+017,positive,1,,,US Airways,iamchristine_d,0,@USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!,2015-02-20 19:43:14 -0800,40.7259,-74.0011 5.68977167410803E+017,negative,1,Customer Service Issue,0.6523,US Airways,stephenrodrick,0,"@USAirways Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help.",2015-02-20 19:35:02 -0800,40.7797,-73.9522 5.68977086922297E+017,negative,1,Customer Service Issue,1,US Airways,MarthaH65165635,0,"@USAirways you were always my go to. What happened? Airbus over Boeing, and now no customer service?",2015-02-20 19:34:43 -0800,40.7846,-73.956 5.68974120030876E+017,negative,1,Customer Service Issue,1,US Airways,stephenrodrick,0,@USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help!,2015-02-20 19:22:55 -0800,40.7516,-73.9936 5.68973830086996E+017,neutral,1,,,US Airways,TexasJSlaughter,0,@USAirways Can you help me add a AAdvantage number and known traveler number to a reservation?,2015-02-20 19:21:46 -0800,40.7516,-73.9936 5.68971304914854E+017,negative,1,Can't Tell,0.6292,US Airways,RhondaReger1,0,@USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason.,2015-02-20 19:11:44 -0800,40.7725,-73.9774 5.68970274303046E+017,positive,0.6953,,,US Airways,greatservicenow,0,@USAirways experience exceptional service from Cherry at #DenverAirport. #GreatService. #professionalism,2015-02-20 19:07:39 -0800,40.7435,-73.9727 5.68969970513654E+017,negative,1,Customer Service Issue,0.3529,US Airways,MattStropoli,0,"@USAirways literally the worst flying experience of my life, and I have flown a lot",2015-02-20 19:06:26 -0800,40.708,-74.0059 5.68969667106046E+017,negative,1,Customer Service Issue,0.668,US Airways,HScottKillian,0,@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?,2015-02-20 19:05:14 -0800,40.7386,-73.9867 5.68969274410168E+017,negative,1,Cancelled Flight,1,US Airways,MattStropoli,0,"@USAirways figure it out, have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke",2015-02-20 19:03:40 -0800,40.7636,-73.9925 5.68969040133165E+017,negative,1,Customer Service Issue,1,US Airways,kidchorusteach,0,@USAirways 45 minutes on hold no help,2015-02-20 19:02:44 -0800,40.7581,-73.969 5.68968393765712E+017,negative,0.6803,Can't Tell,0.3456,US Airways,kidchorusteach,0,@USAirways transferred 4x pleeeeeeeease help!,2015-02-20 19:00:10 -0800,40.7734,-73.9567 5.68966649728115E+017,positive,1,,,US Airways,wearitbright,0,@USAirways me too!,2015-02-20 18:53:14 -0800,40.698,-74.3042 5.68966330315092E+017,negative,1,Late Flight,1,US Airways,RTriplette,0,@USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction,2015-02-20 18:51:58 -0800,40.7627,-73.974 5.68966274887389E+017,neutral,1,,,US Airways,adamsguitar,0,@USAirways I have corporate-paid travel in April. Is it possible to purchase an upgrade to first class now?,2015-02-20 18:51:45 -0800,40.7256,-74.0053 5.68964227366388E+017,positive,1,,,US Airways,GREATNESSEOA,0,@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided,2015-02-20 18:43:37 -0800,40.7397,-73.991 5.68964010101514E+017,negative,0.6785,Customer Service Issue,0.3476,US Airways,GREATNESSEOA,0,@USAirways only sympathy she offered was holding a reservation until Monday night. That's pretty awesome if you ask me...,2015-02-20 18:42:45 -0800,40.7685,-73.8626 5.68963705439789E+017,negative,1,Flight Booking Problems,0.6567,US Airways,GREATNESSEOA,0,@USAirways express my disappointment in your reservation department and the treatment of a Sailor dealing with a death in the family,2015-02-20 18:41:32 -0800,40.7466,-73.9846 5.68963494390821E+017,neutral,0.7093,,0,US Airways,GREATNESSEOA,0,@USAirways that's who I spoke to already. We've already booked another flight w/someone else. Thanks for your concern. Just wanted to,2015-02-20 18:40:42 -0800,40.7569,-74.0015 5.68962249177436E+017,negative,1,Customer Service Issue,0.6844,US Airways,GREATNESSEOA,0,@USAirways talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing.,2015-02-20 18:35:45 -0800,40.7742,-73.9641 5.68961160357286E+017,negative,1,Can't Tell,1,US Airways,jimmydubbybubby,0,@USAirways i thought @united was the worst airline but nah. You guys are far worse. Is @Delta the only decent airline out there?,2015-02-20 18:31:26 -0800,40.7728,-73.886 5.6895991649851E+017,negative,1,Flight Attendant Complaints,1,US Airways,jamesdeming,0,"@USAirways @keithlaw I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story! #Creditcardsales",2015-02-20 18:26:29 -0800,40.7488,-73.9861 5.68959870445031E+017,negative,1,Flight Booking Problems,1,US Airways,GREATNESSEOA,0,@USAirways 13 years of Naval Service and I run the travel department for all my commands...,2015-02-20 18:26:18 -0800,40.7677,-73.9705 5.68959665360384E+017,negative,1,Flight Booking Problems,1,US Airways,GREATNESSEOA,0,@USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice,2015-02-20 18:25:29 -0800,40.7349,-73.955 5.68959416524886E+017,negative,0.6632,Customer Service Issue,0.3368,US Airways,hrp911,0,@USAirways Already tried. How about Conf # via DM,2015-02-20 18:24:30 -0800,40.7127,-74.0338 5.6895832230665E+017,negative,1,Late Flight,0.6544,US Airways,KClinton39,0,"@USAirways new slogan should be ""if you don't want to arrive on time, pick us""",2015-02-20 18:20:09 -0800,40.7442,-73.9841 5.6895776985806E+017,negative,1,Flight Attendant Complaints,0.6531,US Airways,JeffFassett,0,@USAirways you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail,2015-02-20 18:17:57 -0800,40.7555,-73.982 5.68957173692109E+017,negative,1,Customer Service Issue,0.6555,US Airways,GREATNESSEOA,0,@USAirways they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents & Jeanine,2015-02-20 18:15:35 -0800,40.6878,-74.182 5.68954558589702E+017,negative,0.663,Late Flight,0.663,US Airways,xmaspickles,0,@USAirways I will send an email with details Late Flightr. Thank you for responding.,2015-02-20 18:05:12 -0800,40.7637,-73.9858 5.68949250152735E+017,negative,1,Can't Tell,1,US Airways,GREATNESSEOA,0,@USAirways This is the last time I use your airline. I promise that!,2015-02-20 17:44:06 -0800,40.7637,-73.9858 5.68948462030467E+017,negative,0.6386,Flight Attendant Complaints,0.3409,US Airways,drfrnknsteindmd,0,"@USAirways @AmericanAir did I mention I'm a silver preferred member and fly every week (not always with you), and not even a meal voucher?",2015-02-20 17:40:58 -0800,40.7653,-73.9758 5.68948170060747E+017,negative,0.667,Cancelled Flight,0.667,US Airways,hrp911,0,@usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp?,2015-02-20 17:39:48 -0800,40.7568,-74.0016 5.68947860424643E+017,negative,1,Late Flight,1,US Airways,drfrnknsteindmd,0,@USAirways @AmericanAir I was supposed to get from fresno to pittsburgh by 10pm. Instead I'm now not getting in until 4pm... tomorrow,2015-02-20 17:38:35 -0800,40.7553,-73.9752 5.68947623626846E+017,negative,1,Customer Service Issue,0.3745,US Airways,drfrnknsteindmd,0,"@USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID",2015-02-20 17:37:38 -0800,40.7515,-73.9931 5.68947358349701E+017,negative,1,Can't Tell,0.6624,US Airways,Benje0123,0,@USAirways hello I have a question for you and your phone lines have jammed,2015-02-20 17:36:35 -0800,40.758,-73.9628 5.68941140415803E+017,negative,1,Can't Tell,1,US Airways,chrisseifert83,0,@USAirways @AmericanAir u are the worst airline ever figure out the merger #dontmakemegooutside,2015-02-20 17:11:52 -0800,40.5757,-73.9939 5.68940264020005E+017,negative,0.6735,Can't Tell,0.3469,US Airways,masonkesner,0,@USAirways Just to follow up here is my experience: http://t.co/WJIiGZtiwg,2015-02-20 17:08:23 -0800,40.727,-73.9528 5.68940215190086E+017,negative,1,Can't Tell,1,US Airways,tluecke12,0,@USAirways / @AmericanAir are incompetent.,2015-02-20 17:08:12 -0800,40.7615,-73.9747 5.68937741037089E+017,negative,1,Late Flight,0.6633,US Airways,kimlynam2,0,@USAirways Now the next plane had a broken seat! My row! Another hour delay! #mad,2015-02-20 16:58:22 -0800,40.7543,-73.9882 5.68937707994419E+017,negative,1,Flight Booking Problems,0.6699,US Airways,GREATNESSEOA,0,"@USAirways how can I make a purchase, you take the money but I don't have a reservation...Explain",2015-02-20 16:58:14 -0800,40.7592,-73.9718 5.68937604328108E+017,neutral,1,,,US Airways,chrisseifert83,0,@USAirways @AmericanAir are u paying incedentals? #noworstairline,2015-02-20 16:57:49 -0800,40.7739,-73.8725 5.68935917341286E+017,negative,1,Can't Tell,1,US Airways,chrisseifert83,0,@USAirways @AmericanAir thought u merged but #USAirways sucks #worstever http://t.co/myNZitCovn,2015-02-20 16:51:07 -0800,40.7987,-73.9709 5.68935636318552E+017,positive,1,,,US Airways,Shroomcam,0,@USAirways yes I did thank you! They did a great job turning the flight in jan !,2015-02-20 16:50:00 -0800,40.7803,-73.9574 5.68935494375109E+017,negative,1,Customer Service Issue,0.6687,US Airways,jswem25,0,@USAirways 2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold,2015-02-20 16:49:26 -0800,40.7803,-73.9574 5.68933672033911E+017,positive,1,,,US Airways,RyanMelton,0,@USAirways connection made. Thanks again this week. #daddyshome,2015-02-20 16:42:12 -0800,40.7459,-73.9823 5.68932061882552E+017,negative,1,Customer Service Issue,1,US Airways,Tracy_M_Levine,0,@USAirways worst customer service experience ever today. Get it together.,2015-02-20 16:35:48 -0800,40.7051,-73.9429 5.68930740127326E+017,negative,1,Customer Service Issue,1,US Airways,Shapperdacapper,0,@USAirways I know some folks have to use your airlines but doesn't customer service ever matter? I really hate to complain but it's brutal!,2015-02-20 16:30:33 -0800,40.74,-73.9864 5.68930588868141E+017,negative,1,Bad Flight,0.6473,US Airways,Shapperdacapper,0,@USAirways im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys,2015-02-20 16:29:57 -0800,40.778,-73.9751 5.68929851379478E+017,negative,1,Can't Tell,0.6959,US Airways,chrisseifert83,0,@USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory,2015-02-20 16:27:01 -0800,40.7234,-73.9408 5.68929010966766E+017,negative,1,Customer Service Issue,0.6885,US Airways,scottsalkin,0,@USAirways your team was just terrifyingly rude to a young mother & her baby trying to check in to a flight from PHX to JWA. Help her out.,2015-02-20 16:23:41 -0800,40.7631,-73.9743 5.68924897575088E+017,negative,1,Can't Tell,1,US Airways,WorstThingsBot,0,@USAirways them and @AmericanAir,2015-02-20 16:07:20 -0800,40.7631,-73.9743 5.6892379522814E+017,negative,1,Flight Attendant Complaints,1,US Airways,matthew_mahone,0,@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows,2015-02-20 16:02:57 -0800,40.7462,-73.9228 5.6892213834802E+017,negative,1,Can't Tell,1,US Airways,Jac_Doyle,0,@USAirways @AmericanAir terminal E in Miami is still the worst most smelly airport ever. Thanks for nothing.,2015-02-20 15:56:22 -0800,40.7628,-73.9764 5.68919673548337E+017,negative,1,Lost Luggage,1,US Airways,christinemmayer,0,@USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.,2015-02-20 15:46:34 -0800,40.7152,-74.0136 5.68917054004335E+017,negative,1,Cancelled Flight,0.6653,US Airways,mrcustaylor555,0,@USAirways Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again,2015-02-20 15:36:10 -0800,40.7658,-73.9611 5.68916807815438E+017,negative,1,Late Flight,1,US Airways,L_Hindle,0,@USAirways here we go again. Same flight as last week. Delayed already 45 mins. Think the 7:15 can leave PHL before 1:15 am? #waitingagain,2015-02-20 15:35:11 -0800,40.7896,-73.9697 5.68914516546851E+017,negative,0.6875,Can't Tell,0.3571,US Airways,philCEP,0,@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers,2015-02-20 15:26:05 -0800,40.7618,-73.9777 5.6891412554965E+017,negative,0.6309,Late Flight,0.6309,US Airways,RyanMelton,0,@USAirways - delayed 1851. Need an extra 5 min to make 1769. Would appreciate a little help again this week.,2015-02-20 15:24:32 -0800,40.7506,-73.9881 5.68913819881206E+017,negative,1,Customer Service Issue,0.6605,US Airways,JEstradaEwart,0,@USAirways stuck on Tarmac for hour an a half and told longer to go and no hotels available when we land in Phoenix #unacceptable #unhappy,2015-02-20 15:23:19 -0800,40.7191,-74.0051 5.68913418092225E+017,negative,1,Customer Service Issue,1,US Airways,chrisseifert83,0,@USAirways not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks,2015-02-20 15:21:43 -0800,40.7669,-73.9821 5.68912730742256E+017,negative,1,Customer Service Issue,1,US Airways,drKCfoot,0,@USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company.,2015-02-20 15:18:59 -0800,40.7235,-74.0062 5.68912678917272E+017,negative,1,Can't Tell,1,US Airways,LonniebetCh,0,@USAirways you suck and you ruined my day. And my vacation isn't even until June.,2015-02-20 15:18:47 -0800,40.7525,-74.0075 5.68912588748292E+017,negative,0.6715,Late Flight,0.3729,US Airways,CraigHall19701,0,"@USAirways will do. maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered",2015-02-20 15:18:25 -0800,40.7792,-73.955 5.68911270566609E+017,negative,0.6778,Customer Service Issue,0.3667,US Airways,CraigHall19701,0,"@USAirways yep, check it and my gmail 'Promotions' folder regularly... :-(",2015-02-20 15:13:11 -0800,40.7686,-73.9696 5.68911225167475E+017,neutral,1,,,US Airways,S_truscott,0,@USAirways is a bag that is 23”L x 9”W x 12”H allowed as a carry on?,2015-02-20 15:13:00 -0800,40.7577,-73.9893 5.68910988361245E+017,negative,0.6522,Customer Service Issue,0.6522,US Airways,thomasrhodes,0,@USAirways thanks for nothing,2015-02-20 15:12:04 -0800,40.7518,-74.005 5.68909605499216E+017,neutral,0.6577,,0,US Airways,thomasrhodes,0,@USAirways there is nothing tonight and I am on the flight now with GOGO internet is there a way that someone could send me a DM or email?,2015-02-20 15:06:34 -0800,40.7458,-74.0072 5.68909200832618E+017,negative,1,Late Flight,0.6643,US Airways,CAEinNYC,0,@USAirways 2 bad planes & 3 gate changes= lots of exercise. #travelfail let's hope this plane works. I'm tired.,2015-02-20 15:04:57 -0800,40.77,-73.8646 5.68908978001994E+017,negative,0.664,Customer Service Issue,0.664,US Airways,CraigHall19701,0,"@USAirways Good info, but am already signed up for all options. None of which sound like they applied to the 'missing' emails.",2015-02-20 15:04:04 -0800,40.7173,-74.0076 5.6890547050267E+017,negative,0.6806,Late Flight,0.6806,US Airways,thomasrhodes,0,@usairways is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight?,2015-02-20 14:50:08 -0800,40.7646,-73.9957 5.6890480445141E+017,positive,0.6237,,,US Airways,MikeSelesky,0,@USAirways thank you,2015-02-20 14:47:29 -0800,40.7606,-73.9764 5.68903820283158E+017,negative,1,Can't Tell,1,US Airways,PrezHiggins,0,@usairways and @american please get my plane together before I go to Jetblue,2015-02-20 14:43:35 -0800,40.5778,-73.9614 5.68903208015434E+017,negative,1,Flight Booking Problems,1,US Airways,LPNtoMD,0,"@USAirways it MIGHT have went through. No confirmation. ""Please wait"" then same form.",2015-02-20 14:41:09 -0800,40.688,-74.1832 5.68902736462262E+017,negative,1,Flight Booking Problems,0.661,US Airways,LPNtoMD,0,"@USAirways found the tix#, security code not working. Tried a dozen times.",2015-02-20 14:39:16 -0800,40.7557,-73.9887 5.68902419972694E+017,negative,1,Customer Service Issue,0.6911,US Airways,DoctorRedz,0,"@USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled.",2015-02-20 14:38:01 -0800,40.736,-73.9861 5.68902192364548E+017,negative,1,Customer Service Issue,1,US Airways,DoctorRedz,0,@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.,2015-02-20 14:37:07 -0800,40.7064,-74.0094 5.68901905910522E+017,negative,0.6496,Late Flight,0.3344,US Airways,ImAlexParton,0,@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I’ll ride US for life,2015-02-20 14:35:58 -0800,40.731,-73.9913 5.68899726273323E+017,neutral,1,,,US Airways,LPNtoMD,0,"@USAirways It's a debit card, but I am a Dividend member.",2015-02-20 14:27:19 -0800,40.7778,-74.3541 5.68898634923844E+017,negative,0.6522,Customer Service Issue,0.3478,US Airways,chrisseifert83,0,@USAirways nothing important to do. Why was I told to wait in the @AmericanAir line? #patiencerunningout,2015-02-20 14:22:58 -0800,40.7611,-73.969 5.68897700315435E+017,neutral,1,,,US Airways,MikeSelesky,0,@USAirways How do I redeem my pass to the admirals club? I have 1 free visit with my barclay card membership. And can I bring a companion?,2015-02-20 14:19:16 -0800,40.7505,-73.9947 5.68896751102534E+017,neutral,1,,,US Airways,trevels11,0,@USAirways Almost home ...East Coast Freeze headed to PHL connect AVP TGIF http://t.co/WXowZhpgfL,2015-02-20 14:15:29 -0800,40.7352,-73.9841 5.6889553482564E+017,negative,1,Can't Tell,0.6808,US Airways,chrisseifert83,0,@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip,2015-02-20 14:10:39 -0800,40.749,-73.9864 5.68895061284364E+017,negative,1,Can't Tell,0.6742,US Airways,unicatfan,0,"Is it insulting that @USAirways @AmericanAir offer a ""non required $50 voucher as a goodwill offering..At least my bag can fly round trip",2015-02-20 14:08:46 -0800,40.749,-73.9864 5.68895050601509E+017,negative,0.6292,Can't Tell,0.6292,US Airways,kidchorusteach,0,@USAirways there is a travel advis for nyc and phil PA -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen?,2015-02-20 14:08:44 -0800,40.7584,-73.975 5.68894795294364E+017,negative,1,Flight Booking Problems,0.6413,US Airways,TimAtConservis,0,@USAirways I'm trying to Request Missed Mileage and it keeps saying it can't my flight from 2/13. Then it says call the number.,2015-02-20 14:07:43 -0800,40.7366,-73.9866 5.68894101766013E+017,negative,1,Customer Service Issue,0.6587,US Airways,christinemmayer,0,@USAirways flight 413 my carryon is missing.stollen off plane or left at gate. Worst customer service. Doesn't seem to be anyone's concern.,2015-02-20 14:04:58 -0800,40.7528,-73.9745 5.68891505869345E+017,negative,1,Bad Flight,0.6787,US Airways,brittneybla,0,@USAirways how about checking the plane before having everyone board the plane? #pissed,2015-02-20 13:54:39 -0800,40.77,-73.9652 5.6889020392398E+017,neutral,0.66,,0,US Airways,CraigHall19701,0,@USAirways Used 2 get emails 1) pre-purchase a snack and 2) when time to check in. Got neither 4 tomorrow's trip. Do they not get sent now?,2015-02-20 13:49:28 -0800,40.8768,-74.0435 5.68889054286053E+017,negative,1,Customer Service Issue,1,US Airways,NatureNerdness,0,@USAirways link didn't work via Mobil.,2015-02-20 13:44:54 -0800,40.7476,-74.0042 5.68887349481861E+017,negative,1,Lost Luggage,1,US Airways,NatureNerdness,0,@USAirways Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up.,2015-02-20 13:38:08 -0800,40.7743,-73.9571 5.68885966523527E+017,neutral,1,,,US Airways,DavidHall1981,0,"@USAirways I'm not a frequent flyer with US airways, I'm qantas? Can I still get notifications? Thank you",2015-02-20 13:32:38 -0800,40.7567,-73.983 5.68885645927686E+017,negative,1,Customer Service Issue,0.3406,US Airways,TimAtConservis,0,@USAirways How do I get through?,2015-02-20 13:31:22 -0800,40.7688,-73.9682 5.68883826333778E+017,negative,1,Late Flight,0.6596,US Airways,chrisseifert83,0,@USAirways @AmericanAir who runs the show at the airport have a boarding pass says us airways and I have to wait in American line #yousuck,2015-02-20 13:24:08 -0800,40.7381,-74.009 5.68883598281077E+017,neutral,1,,,US Airways,xspike21,0,@USAirways any chance of a travel advisory or DCA this weekend?,2015-02-20 13:23:13 -0800,40.7195,-74.0103 5.68882629409411E+017,positive,1,,,US Airways,walkerwj,0,@USAirways Yes thank you. Appreciate u checking...,2015-02-20 13:19:22 -0800,40.7349,-74.0002 5.68881975177515E+017,negative,1,Flight Booking Problems,1,US Airways,bulezim,0,@USAirways why I can't book a flight to PRN through your website?,2015-02-20 13:16:46 -0800,40.6462,-73.7769 5.68881442438177E+017,negative,1,Late Flight,0.6268,US Airways,chrisseifert83,0,@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab,2015-02-20 13:14:39 -0800,40.7946,-73.972 5.68881148325007E+017,neutral,0.689,,0,US Airways,LPNtoMD,0,"@USAirways Yes, it was Sunday.",2015-02-20 13:13:29 -0800,40.7457,-73.994 5.6887897957641E+017,negative,1,Late Flight,1,US Airways,Allisonjones704,0,@USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies,2015-02-20 13:04:52 -0800,40.7247,-74.0356 5.68877748967445E+017,negative,1,Customer Service Issue,1,US Airways,TimAtConservis,0,@USAirways I keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help & to call back Late Flightr. FOR A WEEK NOW!,2015-02-20 12:59:59 -0800,40.7554,-73.9949 5.68877690821878E+017,negative,0.6421,Late Flight,0.3263,US Airways,Allisonjones704,0,@USAirways who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay?,2015-02-20 12:59:45 -0800,40.7476,-73.9856 5.688773534783E+017,negative,1,Late Flight,1,US Airways,Allisonjones704,0,"@USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing.",2015-02-20 12:58:24 -0800,40.741,-74.0077 5.68875591308612E+017,positive,1,,,US Airways,emikomusic,0,"@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable.",2015-02-20 12:51:24 -0800,40.7709,-73.8659 5.68875453773169E+017,negative,0.6421,Late Flight,0.3263,US Airways,ScottKat22,0,@USAirways look @Delta has made the right call on CHO. Please evaluate. http://t.co/3KhGjoFgpX,2015-02-20 12:50:52 -0800,40.731,-74.009 5.68874399652307E+017,neutral,0.6404,,0,US Airways,JustCurious1971,0,@USAirways That's not the question. Question is: how do I get past the computer fastest if we both know that the computer can't help me?,2015-02-20 12:46:40 -0800,40.7523,-73.9926 5.68874175693242E+017,neutral,1,,,US Airways,dineeno4,0,@USAirways if I have Dividend Miles credit card & I used it to book my flight is one bag free?,2015-02-20 12:45:47 -0800,40.7515,-74.0067 5.68873459901702E+017,negative,0.6675,Can't Tell,0.6675,US Airways,ScottKat22,0,@USAirways have checked all day. CHO needs added. Please evaluate.,2015-02-20 12:42:56 -0800,40.7578,-73.9768 5.68873199250707E+017,neutral,1,,,US Airways,DavidHall1981,0,@USAirways hi there I am flying MYR-CLT-ORD tomorrow is weather looking ok or problematic?,2015-02-20 12:41:54 -0800,40.6019,-73.9666 5.68870841120731E+017,neutral,1,,,US Airways,Shroomcam,0,@USAirways can u tell me if 5238 from clt to Jan has gotten out of the gate yet? I will have a tight connection out of clt to mco.,2015-02-20 12:32:32 -0800,40.6463,-73.7902 5.68870473934762E+017,neutral,1,,,US Airways,walkerwj,0,@USAirways Please hold US1765 for me. Need to get home tonight before weather. Almost there.,2015-02-20 12:31:04 -0800,40.7878,-73.9556 5.68870279906234E+017,neutral,1,,,US Airways,exilauren,0,@USAirways followed!,2015-02-20 12:30:18 -0800,40.7821,-73.956 5.68869609622905E+017,positive,1,,,US Airways,liamkraz,0,@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her,2015-02-20 12:27:38 -0800,40.7821,-73.956 5.68868928732029E+017,neutral,0.662,,0,US Airways,ScottKat22,0,@USAirways have scheduled flight Sat(2morrow) CHO-CLT CHO needs to be added to weather advisory. Please evaluate asap.,2015-02-20 12:24:56 -0800,40.725,-73.9984 5.68867930127114E+017,negative,0.6451,Bad Flight,0.6451,US Airways,elliottgilmore,0,@USAirways another squashed flight. Having to share my seat with another passenger is not@my idea of quality travel,2015-02-20 12:20:58 -0800,40.7396,-73.9944 5.6886498191711E+017,negative,1,Can't Tell,0.6575,US Airways,CLChicosky,0,@nrhodes85: look! Another apology. DO NOT FLY @USAirways,2015-02-20 12:09:15 -0800,40.7608,-73.9752 5.68863902106321E+017,negative,1,Customer Service Issue,1,US Airways,sweep007,0,@USAirways it's painful being on hold to you!! Really 25 minutes to change a flight!! http://t.co/ocqk0JFXuA,2015-02-20 12:04:57 -0800,40.7682,-73.9609 5.68863640721478E+017,negative,0.6755,Lost Luggage,0.6755,US Airways,TonyTestaverde,0,"@usairways yep, sent my bag to Philadelphia instead of Miami...I caught it...then was told my flight changed to tomorrow, wrong again #fail",2015-02-20 12:03:55 -0800,40.7451,-73.986 5.68862839340962E+017,neutral,1,,,US Airways,Ekubolage,0,@USAirways will shall see in the next couple of minutes.,2015-02-20 12:00:44 -0800,40.7699,-73.8645 5.68862320442663E+017,negative,0.6498,Late Flight,0.3272,US Airways,CorbettPM,0,"@USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm.",2015-02-20 11:58:40 -0800,40.7462,-73.9802 5.68862015575462E+017,negative,1,Customer Service Issue,1,US Airways,JustCurious1971,0,"@USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer.",2015-02-20 11:57:28 -0800,40.8078,-73.9603 5.68861899435016E+017,positive,1,,,US Airways,SkyDiverChad,0,@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding.,2015-02-20 11:57:00 -0800,40.7398,-74.0059 5.68861573479059E+017,negative,1,Late Flight,1,US Airways,DrJamesPrescott,0,"@USAirways Batting 1.000! Four flights in a month, all four delayed!",2015-02-20 11:55:42 -0800,40.6465,-73.7902 5.68861255731155E+017,neutral,0.68,,0,US Airways,exilauren,0,"@USAirways sure, just DM'ed you.",2015-02-20 11:54:26 -0800,40.7552,-73.9807 5.68858974281314E+017,negative,1,Cancelled Flight,0.3431,US Airways,CLChicosky,0,"@USAirways & also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail",2015-02-20 11:45:23 -0800,40.7552,-73.9807 5.68858696198939E+017,negative,1,Cancelled Flight,0.3442,US Airways,CLChicosky,0,"@USAirways I was... 4 tomorrow. I missed my meeting today, & it was pointless 2 pay hotel today when the purpose of my trip has been screwed",2015-02-20 11:44:16 -0800,40.7645,-73.9555 5.68857663171367E+017,negative,0.6682,Customer Service Issue,0.6682,US Airways,JustCurious1971,0,@USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer.,2015-02-20 11:40:10 -0800,40.7201,-73.9981 5.68857278721479E+017,negative,0.6847,Can't Tell,0.3838,US Airways,CorbettPM,0,@USAirways #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door!,2015-02-20 11:38:38 -0800,40.7616,-73.9796 5.68854976119898E+017,negative,1,Late Flight,1,US Airways,B_Flight5508,0,"@USAirways and next flight delayed as well. 5238 out of Charlotte, is it just my luck or what?",2015-02-20 11:29:29 -0800,40.7635,-73.9855 5.68854243097977E+017,positive,1,,,US Airways,theeyeman3410,0,@USAirways Just talked to reservation. Must congratulation to them. Very friendly. Good for usair. The ONLY airline we fly.,2015-02-20 11:26:35 -0800,40.7782,-73.9547 5.6885341261756E+017,neutral,0.6693,,,US Airways,exilauren,0,@USAirways I am just trying to establish what your policy is. Thanks!,2015-02-20 11:23:17 -0800,40.7506,-73.972 5.68853290513011E+017,negative,1,Late Flight,1,US Airways,Ekubolage,0,"@USAirways fight was delayed 3 hrs in MCO, now I'm stuck in Philly with a standby ticket, flight 4009. Solution needed.",2015-02-20 11:22:47 -0800,40.7171,-74.0333 5.68852572188099E+017,neutral,0.6222,,0,US Airways,MelanieJane17,0,@USAirways sure did. I have carried this bag on numerous times on the same style plane. Planning accordingly apparently accounts for nothing,2015-02-20 11:19:56 -0800,40.7171,-74.0333 5.68852319762313E+017,negative,1,Can't Tell,0.3776,US Airways,TekesKochteeyni,0,@USAirways Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http://t.co/mAqw2nLNiU,2015-02-20 11:18:56 -0800,40.6735,-73.9954 5.68852246462632E+017,negative,1,Customer Service Issue,1,US Airways,goodtydings,0,@USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME,2015-02-20 11:18:38 -0800,40.7442,-73.9915 5.68849460450726E+017,negative,1,Flight Attendant Complaints,0.6446,US Airways,MelanieJane17,0,@USAirways gate agent in CLT forced me to check bag in z1 & proceeded to allow larger bags. Huge inconvenience to travel plans.,2015-02-20 11:07:34 -0800,40.7652,-73.9812 5.68847612503335E+017,neutral,0.6607,,,US Airways,wclsc59,0,@USAirways it's vegas baby who doesn't have a good time in vegas lol,2015-02-20 11:00:14 -0800,40.7442,-73.984 5.68846754701058E+017,neutral,1,,,US Airways,wclsc59,0,@USAirways me and my wife will be flying out of atlanta to vegas on March 7th since couldn't get any out of tricities here in Tn,2015-02-20 10:56:49 -0800,40.766,-73.9946 5.68846188725842E+017,negative,1,Customer Service Issue,1,US Airways,daniellerobbio,0,"@USAirways worst customer service. ticket was 180 and fee is 200 it's ""not worth it"" for them accommodate me given circumstances in BOS",2015-02-20 10:54:34 -0800,40.7216,-74.0032 5.68845552114405E+017,negative,1,Customer Service Issue,0.6581,US Airways,CLChicosky,0,"@USAirways see? No response? Obviously you think this ""service"" is acceptable. #customerservicefail",2015-02-20 10:52:02 -0800,40.7557,-73.9862 5.68845421390344E+017,negative,1,Customer Service Issue,1,US Airways,ElFun,0,"“@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.” #false",2015-02-20 10:51:31 -0800,40.7331,-74.1732 5.68845145510158E+017,neutral,0.6697,,,US Airways,MikeSelesky,0,@USAirways absolutely,2015-02-20 10:50:25 -0800,40.7496,-73.9952 5.68843696105497E+017,negative,1,Late Flight,0.6531,US Airways,awesomesauceDan,0,@USAirways It wasn't weather this morning. AWE1701 diverted back to BOS due to mechanical issues. So far lost one of 3 days :(,2015-02-20 10:44:40 -0800,40.7658,-73.9547 5.68842945530442E+017,negative,1,Customer Service Issue,1,US Airways,heidiharr,0,@USAirways I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you!,2015-02-20 10:41:41 -0800,40.6916,-73.9903 5.68841635049533E+017,negative,1,Flight Attendant Complaints,0.6902,US Airways,ConnorCrown,0,@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers,2015-02-20 10:36:29 -0800,40.8101,-74.0755 5.68841068348879E+017,negative,0.6804,Customer Service Issue,0.6804,US Airways,APatterman,0,@USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has,2015-02-20 10:34:13 -0800,40.7428,-73.9823 5.68840215089041E+017,negative,0.6726,Bad Flight,0.3363,US Airways,nancysilbergphd,0,@USAirways we have seats. on phone Iwas told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right?,2015-02-20 10:30:50 -0800,40.6466,-73.7895 5.6883903600726E+017,negative,1,Lost Luggage,1,US Airways,G_Will_Eye_Am,0,@USAirways waiting for bags now over 25min in Phl bag claim!,2015-02-20 10:26:09 -0800,40.797,-73.9733 5.68838743030956E+017,positive,1,,,US Airways,MikeSelesky,0,@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.,2015-02-20 10:24:59 -0800,40.7475,-73.9883 5.68838717303075E+017,negative,1,Flight Attendant Complaints,1,US Airways,StephCaicedo,0,@USAirways flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking,2015-02-20 10:24:53 -0800,40.723,-73.9987 5.68836390991102E+017,negative,1,Customer Service Issue,1,US Airways,lsmith_31,0,@USAirways Call volumes are high so the best answer is to hang up on me?,2015-02-20 10:15:38 -0800,40.7332,-73.9999 5.68834902365503E+017,positive,1,,,US Airways,jamesheine1,0,@USAirways i got through and am able to switch my flight with no charge. Thank you,2015-02-20 10:09:43 -0800,40.7326,-74.0064 5.68834884942336E+017,neutral,1,,,US Airways,wclsc59,0,@USAirways will you please start offering more routes out of @triflight to more locations instead of just charlotte and atlanta,2015-02-20 10:09:39 -0800,40.7428,-73.9847 5.68834834040164E+017,positive,1,,,US Airways,bobdarealtor,0,"@USAirways Welcome to North Texas US Air / American Air employees. Housing and Education are great opportunities in The GR8 State Of Texas",2015-02-20 10:09:27 -0800,40.6822,-73.9766 5.68834249303786E+017,neutral,0.6887,,0,US Airways,StephCaicedo,0,@USAirways oh they saw it and said nothing.,2015-02-20 10:07:08 -0800,40.7293,-73.9935 5.68834026317832E+017,negative,1,Customer Service Issue,0.6875,US Airways,kimlynam2,0,@USAirways yes but lost a whole day. Frustrating!! #poor customer service,2015-02-20 10:06:14 -0800,40.7775,-73.9571 5.68833970143699E+017,negative,1,Customer Service Issue,1,US Airways,MediatorTerry,0,@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service.,2015-02-20 10:06:01 -0800,40.711,-74.0088 5.68833409138745E+017,negative,1,Customer Service Issue,0.6547,US Airways,nancysilbergphd,0,"@USAirways trying to check in online for a flight tomorrow. Tried computer, tablet, and phone. got error message on all devices?",2015-02-20 10:03:47 -0800,40.7511,-73.9801 5.68829465788351E+017,negative,1,Can't Tell,0.3696,US Airways,El_Doctor88,0,@USAirways @AmericanAir How do I merge my miles accounts? Your sites tell me my info don't match even though I can't find a difference.,2015-02-20 09:48:07 -0800,40.6949,-74.1779 5.68826425538519E+017,negative,1,Customer Service Issue,1,US Airways,andreawalls21,0,@USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service,2015-02-20 09:36:02 -0800,40.7611,-73.9911 5.68826247809274E+017,neutral,1,,,US Airways,MikeSelesky,0,@USAirways can I bring mini bottles of booze on to my flight?,2015-02-20 09:35:20 -0800,40.6119,-74.0241 5.68826070897717E+017,negative,1,Lost Luggage,0.3535,US Airways,tannapistolis,0,@USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag.,2015-02-20 09:34:38 -0800,40.6463,-73.777 5.68826004891832E+017,negative,1,Cancelled Flight,0.6552,US Airways,kimlynam2,0,@USAirways Not happy with start of trip! Cancelled Flightled flight #poor customerservice,2015-02-20 09:34:22 -0800,40.7419,-74.0043 5.68825686472954E+017,neutral,0.3616,,0,US Airways,lesliegudel,0,@USAirways Nice try. Doesn't apply to Philly.,2015-02-20 09:33:06 -0800,40.6758,-73.9788 5.68825563126866E+017,neutral,1,,,US Airways,exilauren,0,@USAirways what is your policy around bringing a breast pump on board?,2015-02-20 09:32:37 -0800,40.648,-74.0123 5.68825140898873E+017,positive,0.6638,,,US Airways,franchise02,0,"@USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!",2015-02-20 09:30:56 -0800,40.7556,-73.9813 5.68824821531996E+017,negative,0.688,Customer Service Issue,0.688,US Airways,MarkJablonowski,0,@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available.,2015-02-20 09:29:40 -0800,40.713,-74.0093 5.68824786337575E+017,neutral,1,,,US Airways,franchise02,0,@USAirways Will you guys be offering no-fee changes for flights out of DCA tomorrow afternoon?,2015-02-20 09:29:31 -0800,40.7506,-74.0034 5.68824193380426E+017,neutral,1,,,US Airways,jamesheine1,0,@USAirways how can i get ahold of a reservations supervisor?,2015-02-20 09:27:10 -0800,40.7258,-73.9979 5.68823990321599E+017,negative,1,Lost Luggage,1,US Airways,MarkJablonowski,0,@USAirways I called the BTV desk; they had more information - so it exists. Your systems don't make it easy for the customer to access it.,2015-02-20 09:26:22 -0800,40.7268,-74.0054 5.68823897967034E+017,positive,1,,,US Airways,TripHExperience,0,"@USAirways awesome! And yes, @UpInAirClaire is!",2015-02-20 09:26:00 -0800,41.0117,-73.6986 5.68823817679847E+017,negative,1,Customer Service Issue,0.6725,US Airways,andreawalls21,0,@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days,2015-02-20 09:25:41 -0800,40.7898,-73.9663 5.68823143789416E+017,negative,1,Customer Service Issue,1,US Airways,jamesheine1,0,@USAirways was on hold for about 45 minutes after speaking 2 lady at the airport counter. Gave up,2015-02-20 09:23:00 -0800,40.7729,-73.8859 5.68822571875099E+017,negative,1,Lost Luggage,1,US Airways,tannapistolis,0,@USAirways I just want to find my bag so I won't have to go through the hassle of trying to claim what was in my suitcase #usairwaysfail,2015-02-20 09:20:44 -0800,40.7344,-73.9855 5.6882241982317E+017,negative,1,Customer Service Issue,0.3681,US Airways,MarkJablonowski,0,"@USAirways Literally all that says is ""Case open"" What good is that to me?",2015-02-20 09:20:07 -0800,40.7301,-73.9982 5.68821402389893E+017,negative,1,Bad Flight,0.3693,US Airways,jamesheine1,0,@USAirways no you not sorry. I am trying 2 add a day 2 my vacation but there is a $200 charge just 2 change flights,2015-02-20 09:16:05 -0800,40.7933,-73.9726 5.68818512191472E+017,positive,1,,,US Airways,nanceebing,0,@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!,2015-02-20 09:04:36 -0800,40.7835,-73.9803 5.68818328132842E+017,negative,1,Flight Attendant Complaints,0.7223,US Airways,chipchilders,0,"@USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect",2015-02-20 09:03:52 -0800,40.6484,-73.783 5.68817526823457E+017,positive,1,,,US Airways,steven_follis,0,@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!,2015-02-20 09:00:41 -0800,40.7293,-73.9978 5.68815766474244E+017,positive,1,,,US Airways,JeffSpeckAICP,0,"@USAirways Good news, we got fixed.",2015-02-20 08:53:41 -0800,40.7406,-74.0057 5.68814284680995E+017,negative,1,Customer Service Issue,0.6485,US Airways,CLChicosky,0,@sarahpompei don't bother wasting your time! @USAirways will send u a form letter & let u choose a gift certificate. #worstcustomerservice,2015-02-20 08:47:48 -0800,40.6448,-73.7817 5.68814251311288E+017,neutral,0.648,,,US Airways,nanceebing,0,@USAirways thanks is there a beareavement discount anymore or not should I just book online,2015-02-20 08:47:40 -0800,40.6448,-73.7817 5.68813649336382E+017,negative,1,Late Flight,1,US Airways,phlu,0,@USAirways and now that flight pushed back to 2:35pm departure.,2015-02-20 08:45:16 -0800,40.7257,-73.9967 5.68812675175592E+017,negative,1,Can't Tell,1,US Airways,MelaniePanton,0,"@USAirways -not just this trip, been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines.",2015-02-20 08:41:24 -0800,40.7745,-73.9481 5.68812584469529E+017,negative,1,Lost Luggage,1,US Airways,andreawalls21,0,@USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back,2015-02-20 08:41:02 -0800,40.7508,-73.976 5.68811771315814E+017,positive,1,,,US Airways,sydlisterney,0,@USAirways thank you!,2015-02-20 08:37:48 -0800,40.7554,-73.9761 5.6881102204935E+017,negative,1,Cancelled Flight,0.6923,US Airways,CLChicosky,0,"@USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!",2015-02-20 08:34:50 -0800,40.7394,-73.9942 5.68810681279111E+017,neutral,0.6544,,0,US Airways,jmspool,0,"@USAirways Yes, I get that. I’m asking: Specifically, what will you do with the feedback I’ve given you?",2015-02-20 08:33:29 -0800,40.7627,-73.9784 5.68809407120855E+017,negative,1,Late Flight,1,US Airways,G_Will_Eye_Am,0,@USAirways delayed I'm charlotte big surprise,2015-02-20 08:28:25 -0800,40.7654,-73.9759 5.68809369678316E+017,negative,1,Cancelled Flight,1,US Airways,JeffreyWhitmore,0,"@USAirways Cancelled Flightled flight, 50 person line and one agent helping to rebook. You could've handed this one better. http://t.co/By3vDioSUA",2015-02-20 08:28:16 -0800,40.7278,-74.0074 5.68809327298884E+017,negative,1,Customer Service Issue,1,US Airways,CLChicosky,0,@AndrewFallis same here! On hold for an hour & then told @USAirways has done all it is willing to- which was apologize. #stillnotonmyflight,2015-02-20 08:28:06 -0800,40.7404,-73.9977 5.68808528426742E+017,negative,1,Late Flight,0.6733,US Airways,SandiSandidavid,0,@USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fiancée are stuck in BOS!,2015-02-20 08:24:55 -0800,40.7404,-73.9977 5.68808397660774E+017,negative,1,Customer Service Issue,1,US Airways,CLChicosky,0,"@nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above & beyond for customers? #NotImpressed",2015-02-20 08:24:24 -0800,40.7415,-73.9913 5.68807947423375E+017,negative,1,Cancelled Flight,1,US Airways,phlu,0,"@USAirways 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA.",2015-02-20 08:22:37 -0800,40.7307,-74.0027 5.68807901608829E+017,negative,1,Bad Flight,0.6925,US Airways,xmaspickles,0,"@USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on????",2015-02-20 08:22:26 -0800,40.702,-73.9897 5.68807391484998E+017,positive,1,,,US Airways,rzlevinson,0,@USAirways Thank you,2015-02-20 08:20:24 -0800,40.7459,-73.9821 5.68806740227166E+017,negative,1,Late Flight,1,US Airways,emilybard,0,@USAirways can I get a free mimosa to compensate my flight delay (yet again) thx,2015-02-20 08:17:49 -0800,40.7535,-73.9745 5.68806267940049E+017,positive,1,,,US Airways,fmrtpr1894,0,@USAirways Reservation agent on the phone did a great job.,2015-02-20 08:15:56 -0800,40.6978,-73.9939 5.68805605432959E+017,negative,1,Can't Tell,0.3374,US Airways,MelaniePanton,0,"@USAirways get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps.",2015-02-20 08:13:18 -0800,40.6973,-73.9831 5.68804625257791E+017,negative,1,Lost Luggage,1,US Airways,sydlisterney,0,@USAirways is a joke. Stop losing my luggage!,2015-02-20 08:09:25 -0800,40.7249,-74.0077 5.68804534845346E+017,neutral,1,,,US Airways,nanceebing,0,@USAirways can I book using some sort of breavement program? I need to get home for my pops funeral,2015-02-20 08:09:03 -0800,40.7628,-73.9789 5.68803508784275E+017,negative,1,Customer Service Issue,0.6733,US Airways,DowntownMikeyB,0,"@USAirways I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!?",2015-02-20 08:04:59 -0800,40.7635,-73.9716 5.68803073835078E+017,neutral,0.6415,,0,US Airways,jmspool,0,@USAirways Thank you. But I don’t understand. What will you do with my feedback?,2015-02-20 08:03:15 -0800,40.7572,-73.8341 5.68802225058927E+017,negative,1,Customer Service Issue,1,US Airways,CLChicosky,0,"@USAirways has no idea what customer service means. As the customer, if you mess up my plans, don't treat me like its no big deal!",2015-02-20 07:59:52 -0800,40.7237,-73.9999 5.6880016588621E+017,negative,1,Customer Service Issue,1,US Airways,DoctorRedz,0,@USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares?,2015-02-20 07:51:42 -0800,40.7605,-73.9801 5.68799336097657E+017,negative,1,Flight Booking Problems,0.6703,US Airways,fmrtpr1894,0,@USAirways how about a little help for the two gate agents trying to rebook flight 1707?,2015-02-20 07:48:24 -0800,40.7237,-73.988 5.6879655139455E+017,negative,1,Flight Attendant Complaints,0.3541,US Airways,YourKindofSalad,0,@USAirways I respect the stress of a merger but one rep to reschedule/replane 15 ppl who are already Late Flight? #youcandobetter,2015-02-20 07:37:20 -0800,40.6447,-73.7825 5.68796449863029E+017,negative,1,Can't Tell,0.6509,US Airways,mjmena001,0,"@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!",2015-02-20 07:36:56 -0800,40.7614,-73.9687 5.68796187299606E+017,negative,0.6927,Customer Service Issue,0.6927,US Airways,mjmena001,0,"@USAirways I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made",2015-02-20 07:35:53 -0800,40.7257,-73.997 5.68795549211738E+017,negative,1,Customer Service Issue,0.6596,US Airways,keithlaw,1,"@USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased.",2015-02-20 07:33:21 -0800,40.7165,-74.0115 5.68795462125429E+017,negative,1,Bad Flight,1,US Airways,carrieryan,0,@USAirways headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more).,2015-02-20 07:33:00 -0800,40.7167,-74.0145 5.68794464749265E+017,positive,1,,,US Airways,MHCone,0,@USAirways made it!!! Send Bloody Mary's to row 27!!!,2015-02-20 07:29:02 -0800,40.7784,-73.981 5.68793575300796E+017,neutral,0.6667,,,US Airways,B_Flight5508,0,"@USAirways 5223 out of Gainesville, FL",2015-02-20 07:25:30 -0800,40.7349,-73.9949 5.6879322180925E+017,negative,1,Customer Service Issue,1,US Airways,FrancisDeana,0,@USAirways I already let them know and sent 4 complaints. Got a call back finally when I was asleep and there is no return call back #,2015-02-20 07:24:06 -0800,40.7323,-73.9947 5.68792664931508E+017,neutral,0.6739,,0,US Airways,jmspool,0,@USAirways Thank you for valuing my feedback. What will you do with it?,2015-02-20 07:21:53 -0800,41.004,-74.0842 5.68791745925919E+017,negative,1,Late Flight,0.6753,US Airways,FrancisDeana,0,@USAirways the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday,2015-02-20 07:18:14 -0800,40.7557,-73.9824 5.68791243800474E+017,negative,1,Customer Service Issue,1,US Airways,DoctorRedz,0,@USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster,2015-02-20 07:16:14 -0800,40.774,-73.9571 5.68790903776637E+017,negative,1,Customer Service Issue,1,US Airways,DoctorRedz,0,@USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless,2015-02-20 07:14:53 -0800,40.7624,-73.9813 5.68790795253187E+017,negative,1,Late Flight,1,US Airways,B_Flight5508,0,"@USAirways never let's me down, every. Single. Flight. Gets delayed.",2015-02-20 07:14:27 -0800,40.7141,-74.0149 5.68790707470791E+017,negative,0.6771,Late Flight,0.6771,US Airways,G_Will_Eye_Am,0,@USAirways sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection,2015-02-20 07:14:06 -0800,40.7301,-74.0082 5.68790685723136E+017,neutral,1,,,US Airways,rzlevinson,0,@USAirways Done,2015-02-20 07:14:01 -0800,40.721,-73.9993 5.68790282839433E+017,neutral,0.6266,,,US Airways,Peter_D_Ahern,0,@USAirways made it.. Never ran so fast in my life,2015-02-20 07:12:25 -0800,40.7322,-74.0077 5.68790015142179E+017,negative,1,longlines,0.6802,US Airways,mrshoreman,0,@USAirways I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! @AmericanAir http://t.co/jasKYPLWt5,2015-02-20 07:11:21 -0800,40.7855,-73.9488 5.68789565483455E+017,negative,1,Cancelled Flight,1,US Airways,keithlaw,1,"@USAirways Thanks, but you can't. My flight was Cancelled Flightled for ""maintenance"" reasons, and the next available flight was too Late Flight for me.",2015-02-20 07:09:34 -0800,40.7704,-73.8651 5.68789267180331E+017,negative,1,Cancelled Flight,1,US Airways,nrhodes85,0,"@USAirways yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing",2015-02-20 07:08:23 -0800,40.76,-73.9722 5.68789020890812E+017,neutral,1,,,US Airways,MHCone,0,@USAirways call Gate D9 in CLT and get me on this flight,2015-02-20 07:07:24 -0800,40.7508,-73.9907 5.68788849440063E+017,negative,1,Can't Tell,0.6942,US Airways,MelaniePanton,0,@USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.,2015-02-20 07:06:43 -0800,40.7211,-74.0084 5.68788652995834E+017,negative,0.6709,Can't Tell,0.6709,US Airways,MHCone,0,"@USAirways 835, fix this ASAP",2015-02-20 07:05:57 -0800,40.7278,-74.0071 5.68788141236199E+017,negative,1,Customer Service Issue,1,US Airways,jmspool,0,"@USAirways No. Just felt that you could do better in making the emails feel a little less of “We don’t care. We’re automated.""",2015-02-20 07:03:55 -0800,40.761,-73.9984 5.68787831436345E+017,negative,1,Cancelled Flight,1,US Airways,christinaliu115,0,"@USAirways @AmericanAir , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR, really?!",2015-02-20 07:02:41 -0800,40.7861,-73.9553 5.68787210188812E+017,negative,0.6232,Can't Tell,0.3189,US Airways,Chrisp2281,0,@USAirways I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it,2015-02-20 07:00:13 -0800,40.774,-73.9455 5.6878631582047E+017,positive,1,,,US Airways,rzlevinson,0,@USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony. You will help us get to Tel Aviv on time. #HappyFriday,2015-02-20 06:56:39 -0800,40.7588,-73.9935 5.68785504004497E+017,positive,1,,,US Airways,rzlevinson,0,@USAirways big thanks to Yvonne Anthony from the Chairman's desk. Top tier customer service today. #outstanding #service & #support.,2015-02-20 06:53:26 -0800,40.7078,-74.0058 5.68785393358905E+017,negative,1,Bad Flight,1,US Airways,riricesq,0,@USAirways now the plane is 100 degrees and we are burning up. This is completely illegal.,2015-02-20 06:52:59 -0800,40.736,-73.9842 5.68783658150191E+017,negative,0.6774,Can't Tell,0.3441,US Airways,MHCone,0,@USAirways are you fucking kidding me??? http://t.co/qjLzrYWFj2,2015-02-20 06:46:06 -0800,40.7564,-73.9672 5.6878345533882E+017,negative,1,Late Flight,1,US Airways,Peter_D_Ahern,0,@USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible.,2015-02-20 06:45:17 -0800,40.7175,-73.9916 5.68782732358259E+017,negative,1,Late Flight,1,US Airways,jessergauvin,0,@USAirways what is the damn delay????,2015-02-20 06:42:25 -0800,40.7459,-73.9824 5.68782673587659E+017,negative,1,Late Flight,0.6645,US Airways,jessergauvin,0,@USAirways it would be nice to just pull up to the gate. Still sitting here,2015-02-20 06:42:11 -0800,40.7101,-74.0111 5.6878164294649E+017,negative,1,Customer Service Issue,0.6545,US Airways,mjmena001,0,@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless.,2015-02-20 06:38:05 -0800,40.7331,-74.0001 5.68781427636093E+017,negative,1,Bad Flight,0.6454,US Airways,riricesq,0,@USAirways has completely wasted my work day! Thank you for the bad service and bad Friday!,2015-02-20 06:37:14 -0800,40.7696,-73.9845 5.68780964677202E+017,negative,1,Customer Service Issue,1,US Airways,KarileeD,0,"@USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless.",2015-02-20 06:35:24 -0800,40.763,-73.9785 5.6878074190932E+017,negative,1,Can't Tell,0.6664,US Airways,KarileeD,0,.@USAirways You'll be receiving a long & detailed complaint letter soon. Long story short: never flying USAir again.,2015-02-20 06:34:30 -0800,40.7587,-73.9689 5.68780675672908E+017,negative,1,Can't Tell,0.3497,US Airways,mjmena001,0,"@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!",2015-02-20 06:34:15 -0800,40.7614,-73.9693 5.68780228648145E+017,negative,1,Late Flight,1,US Airways,mjmena001,0,"@Usairways need to learn operations. Sit a plane overnight at #gsp, and not realize there's a mech problem. Then delay flight 3 1/2 hours!",2015-02-20 06:32:28 -0800,40.7862,-73.981 5.68779311261622E+017,negative,1,Late Flight,1,US Airways,riricesq,0,"@USAirways that the flight was delayed & closed the doors only to tell us we would not be leaving for an hour and a half. Bad, bad service",2015-02-20 06:28:49 -0800,40.7441,-74.0068 5.68779110710964E+017,negative,1,Late Flight,0.6924,US Airways,riricesq,0,@USAirways why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate,2015-02-20 06:28:02 -0800,40.6694,-73.9868 5.68778215671665E+017,negative,1,Bad Flight,0.7012,US Airways,mwasserman818,0,@USAirways He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. #Grossedout,2015-02-20 06:24:28 -0800,40.7772,-73.9574 5.68777504368005E+017,positive,1,,,US Airways,NicholasBSabin,0,@USAirways I appreciate your prompt response.,2015-02-20 06:21:39 -0800,40.7567,-73.9695 5.68776950665372E+017,negative,1,Flight Attendant Complaints,0.6771,US Airways,mwasserman818,0,@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice,2015-02-20 06:19:27 -0800,40.7599,-73.9677 5.68776831006065E+017,negative,1,Late Flight,0.663,US Airways,riricesq,0,@USAirways well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on.,2015-02-20 06:18:58 -0800,40.7255,-74.0002 5.68775800599802E+017,negative,1,Late Flight,0.3486,US Airways,riricesq,0,@USAirways I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable,2015-02-20 06:14:52 -0800,40.7263,-73.9992 5.68775493727551E+017,negative,1,Lost Luggage,0.6601,US Airways,tannapistolis,0,@USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail,2015-02-20 06:13:39 -0800,40.7281,-73.9904 5.68775413192921E+017,negative,1,Late Flight,0.6835,US Airways,riricesq,0,@USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous,2015-02-20 06:13:20 -0800,40.7183,-74.0072 5.68775265406612E+017,negative,1,Late Flight,0.6942,US Airways,riricesq,0,@USAirways we should have been given the option to get off the plane not sit on it for a time longer than our actually flight.,2015-02-20 06:12:45 -0800,40.6951,-74.1782 5.68775146703589E+017,negative,1,Bad Flight,0.7053,US Airways,riricesq,0,@USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.,2015-02-20 06:12:16 -0800,40.725,-74.0077 5.68774932844261E+017,neutral,0.6581,,0,US Airways,altadenadad,0,@USAirways of course weather was a joke 43 beats 5 degrees in PHL! ⛄️☀️,2015-02-20 06:11:25 -0800,40.7791,-73.956 5.68774385965932E+017,negative,1,Flight Attendant Complaints,0.6925,US Airways,mwasserman818,0,@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay.,2015-02-20 06:09:15 -0800,40.7739,-73.8718 5.68774317410009E+017,negative,1,Late Flight,0.7036,US Airways,riricesq,0,@USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half.,2015-02-20 06:08:59 -0800,40.7625,-73.9739 5.68773869512761E+017,positive,1,,,US Airways,altadenadad,0,@USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.,2015-02-20 06:07:12 -0800,40.7218,-73.9874 5.68773776638407E+017,negative,1,Bad Flight,0.3602,US Airways,riricesq,0,@USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight.,2015-02-20 06:06:50 -0800,40.6878,-74.1816 5.6877334205397E+017,negative,1,Late Flight,1,US Airways,riricesq,0,@USAirways this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air,2015-02-20 06:05:06 -0800,40.6878,-74.1816 5.68772824523002E+017,negative,1,Late Flight,1,US Airways,riricesq,0,@USAirways is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off.,2015-02-20 06:03:03 -0800,40.7376,-74.0051 5.68770442292552E+017,negative,1,Customer Service Issue,1,US Airways,Andreas_Hirsch,0,@USAirways hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days,2015-02-20 05:53:35 -0800,40.7536,-73.9872 5.68770125114929E+017,negative,0.6554,Can't Tell,0.3335,US Airways,altadenadad,1,@USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http://t.co/pKy7ZhnNRH,2015-02-20 05:52:19 -0800,40.7595,-73.9737 5.68769725175435E+017,negative,1,Flight Attendant Complaints,1,US Airways,altadenadad,0,@USAirways ordered a Scotch & water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that????,2015-02-20 05:50:44 -0800,40.7183,-74.0028 5.68769373122343E+017,negative,1,Late Flight,1,US Airways,collyneliz,0,"@USAirways yeah, the mark was like a mile back. Also we're an hour Late Flight. So thanks a ton for the great service today.",2015-02-20 05:49:20 -0800,40.7492,-73.9839 5.68769216662282E+017,negative,1,Bad Flight,0.3587,US Airways,altadenadad,0,@USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class.,2015-02-20 05:48:43 -0800,40.7623,-73.9836 5.68769111561527E+017,negative,0.6932,Bad Flight,0.6932,US Airways,mwasserman818,0,"@USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard",2015-02-20 05:48:18 -0800,40.7516,-73.9939 5.68768864793682E+017,negative,1,Bad Flight,0.65,US Airways,altadenadad,0,@USAirways First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off,2015-02-20 05:47:19 -0800,40.8995,-73.9011 5.68764059732058E+017,negative,1,Late Flight,0.6923,US Airways,eteune,0,"@USAirways you told us last night that there was a ground stop at O'Hare FOUR HOURS AFTER Obama landed, stop blaming someone else",2015-02-20 05:28:13 -0800,40.772,-73.9827 5.68762393083449E+017,negative,1,Late Flight,1,US Airways,BolerChris,0,@USAirways #428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue We've heard it all! #LetsGo,2015-02-20 05:21:36 -0800,40.7584,-73.9749 5.68761600359993E+017,negative,1,Flight Attendant Complaints,0.3634,US Airways,JoanEisenstodt,0,"@USAirways ""Able""? Does that mean not having private conversations and not helping those w/ luggage that won't fit overhead?",2015-02-20 05:18:27 -0800,40.7797,-73.9744 5.68760999194591E+017,neutral,1,,,US Airways,jessergauvin,0,@USAirways 1826 trying to make a connection to Punta Cana leave PHL at 9:50,2015-02-20 05:16:03 -0800,40.7607,-73.9646 5.68760866088337E+017,negative,1,Late Flight,1,US Airways,Peter_D_Ahern,0,@USAirways is the worst. 45 minute delay in Boston. Not weather reLate Flightd. Going to miss our connecting flight. Gassing up the plane issue.,2015-02-20 05:15:32 -0800,40.7548,-73.9846 5.68760648135545E+017,negative,1,Late Flight,1,US Airways,jessergauvin,0,@USAirways is the worst!! Still haven't left.. Everyone missing connections.,2015-02-20 05:14:40 -0800,40.7184,-73.8392 5.68759575807185E+017,negative,1,Late Flight,1,US Airways,Ekubolage,0,@USAirways today's flight to Philadelphia. It's a little disappointing for the unnecessary delays and it's not even snowing in FL.,2015-02-20 05:10:24 -0800,40.7632,-73.9721 5.68759027775226E+017,negative,1,Flight Booking Problems,1,US Airways,kevin_krebs,0,@USAirways I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human.,2015-02-20 05:08:13 -0800,40.7529,-73.9872 5.68753556498604E+017,neutral,1,,,US Airways,jessergauvin,0,@USAirways can you help me reroute my trip?,2015-02-20 04:46:29 -0800,40.7603,-73.9719 5.68751669892268E+017,negative,1,Late Flight,1,US Airways,jessergauvin,0,@USAirways gonna miss connecting flight.. Delayed flying out of Boston,2015-02-20 04:38:59 -0800,40.728,-73.9931 5.68751082547089E+017,neutral,1,,,US Airways,HeatherCannady,0,@USAirways @AmericanAir I'm in the #finalstretch to #chairman #execplat #mileagerun for 6k needed any suggestions? #letsgo!,2015-02-20 04:36:39 -0800,40.7731,-73.8857 5.68750153315676E+017,negative,1,Customer Service Issue,0.6931,US Airways,JesseConn,1,@USAirways on flight 1839 waiting for weight and balance info for the past 30 minutes!!!,2015-02-20 04:32:58 -0800,40.7409,-73.9943 5.68749045528842E+017,positive,1,,,US Airways,tayyylorrrx0,0,@USAirways thank you for refunding me on my baggage ! really appreciate it,2015-02-20 04:28:33 -0800,40.7422,-73.9857 5.6874836059902E+017,negative,1,Late Flight,1,US Airways,jofro3,0,@USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight.,2015-02-20 04:25:50 -0800,40.7253,-73.9994 5.68748242109927E+017,positive,1,,,US Airways,pamela_moats,0,@USAirways @AmericanAir I am so going to miss US Airways. You always provided great service and NEVER LET ME DOWN.,2015-02-20 04:25:22 -0800,40.7591,-73.9768 5.68725291247526E+017,negative,1,Can't Tell,0.6744,US Airways,RVangutenberg,0,@USAirways NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni,2015-02-20 02:54:10 -0800,40.76,-73.9818 5.68724832898163E+017,negative,1,Cancelled Flight,0.657,US Airways,joyousb,0,.@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm.,2015-02-20 02:52:21 -0800,40.6465,-73.7896 5.68715209944244E+017,negative,1,Flight Attendant Complaints,0.3571,US Airways,misskiayona,2,"@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!",2015-02-20 02:14:06 -0800,40.7682,-73.9928 5.6870644285066E+017,negative,1,Flight Attendant Complaints,0.6742,US Airways,MeganRSmith83,0,@USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated,2015-02-20 01:39:16 -0800,40.6107,-73.9627 5.68678961229763E+017,negative,1,longlines,0.3353,US Airways,thecoolbelow,0,@USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!,2015-02-19 23:50:04 -0800,40.7789,-73.9539 5.68652138915766E+017,negative,1,Late Flight,1,US Airways,BrianKush,0,"@USAirways it was 1838, almost 5 hours Late Flight due to mechanical.",2015-02-19 22:03:29 -0800,40.7612,-73.981 5.68650058780041E+017,negative,1,Customer Service Issue,1,US Airways,lj_verde,0,"@USAirways never flying #USAirways again. Horrible experience, terrible customer service.",2015-02-19 21:55:13 -0800,40.7547,-73.988 5.68646628795666E+017,neutral,0.7024,,0,US Airways,jmspool,0,@USAirways Mobile boarding pass email.,2015-02-19 21:41:35 -0800,40.7614,-73.9732 5.68644931792687E+017,positive,0.6987,,,US Airways,katiesherwood,0,@USAirways we will...sunday! Just a few days away,2015-02-19 21:34:51 -0800,40.7732,-73.9805 5.68644286306243E+017,neutral,0.6401,,,US Airways,jrfigo,0,@USAirways I am following you now,2015-02-19 21:32:17 -0800,40.7763,-73.9766 5.68644053522391E+017,negative,1,Cancelled Flight,0.6276,US Airways,lj_verde,0,@USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.,2015-02-19 21:31:21 -0800,40.7176,-74.001 5.68643981258723E+017,negative,1,Late Flight,0.7065,US Airways,CourtneyEMcCoy,0,@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad,2015-02-19 21:31:04 -0800,40.7496,-74.006 5.68641157724549E+017,negative,1,Late Flight,0.3535,US Airways,lj_verde,0,@USAirways Then told to offload because the captain was over hours? This has been a terrible experience.,2015-02-19 21:19:51 -0800,40.7045,-74.0131 5.68640966866936E+017,negative,1,Late Flight,1,US Airways,lj_verde,0,"@USAirways Why were we loaded onto the plane (4 hours Late Flight, mind you), made to sit for 40 minutes",2015-02-19 21:19:05 -0800,40.7565,-73.9856 5.68639824145584E+017,negative,1,Bad Flight,1,US Airways,lj_verde,0,@USAirways why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable.,2015-02-19 21:14:33 -0800,40.7156,-74.0148 5.68638903097422E+017,negative,1,Bad Flight,0.6829,US Airways,lj_verde,0,@USAirways offloading the plane?!?!?! This is ridiculous!!!!,2015-02-19 21:10:53 -0800,40.7406,-74.0023 5.68638610385158E+017,positive,0.3491,,0,US Airways,jdbwaffles,0,"“@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be?” Spring Break !!!",2015-02-19 21:09:44 -0800,40.758,-73.9893 5.68637273945866E+017,neutral,0.6762,,0,US Airways,lj_verde,0,@USAirways still just sitting here. nobody has said anything. What's up?,2015-02-19 21:04:25 -0800,40.7438,-73.984 5.68637070207423E+017,negative,1,Customer Service Issue,0.6522,US Airways,syfialkoff,0,@USAirways that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. #FAA,2015-02-19 21:03:36 -0800,40.7578,-73.9775 5.68635173216133E+017,positive,1,,,US Airways,masonkesner,0,@USAirways I will. Thank you for at least tweeting me back:) better than most. 👌,2015-02-19 20:56:04 -0800,40.7658,-73.9766 5.68634603885502E+017,negative,1,Flight Attendant Complaints,0.6288,US Airways,kayjoooo,0,@USAirways that seems unlikely without a crew here to board us,2015-02-19 20:53:48 -0800,40.7658,-73.9766 5.68634467587265E+017,negative,1,Customer Service Issue,0.6913,US Airways,shoethrill,0,"@USAirways that's incorrect. Four people, last flight of the night, with our bags. #horriblecustomerservice",2015-02-19 20:53:16 -0800,40.7212,-74.0016 5.68634185155359E+017,positive,1,,,US Airways,jdbwaffles,0,@USAirways Exicted to be flying with y'all soon !!,2015-02-19 20:52:09 -0800,40.7402,-74.0059 5.68633911959364E+017,neutral,0.6869,,0,US Airways,syfialkoff,0,@USAirways and that you can choose the same seat for free after clicking 100 buttons.,2015-02-19 20:51:03 -0800,40.7212,-74.0035 5.68633802433507E+017,negative,1,Can't Tell,0.6404,US Airways,syfialkoff,0,"@USAirways the fact that you are making customers pay $15 to ""choose"" a seat and try to convince them using psychological tricks with colors",2015-02-19 20:50:37 -0800,40.6759,-73.9652 5.68633680605946E+017,negative,1,Bad Flight,0.3729,US Airways,masonkesner,0,@USAirways I’ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/,2015-02-19 20:50:08 -0800,40.7779,-73.9555 5.68632534117909E+017,negative,0.6809,Bad Flight,0.3404,US Airways,syfialkoff,0,@USAirways your new seat assignment service is an embarrassment to airlines and customers worldwide. #shameonyou #usairwayssucks,2015-02-19 20:45:35 -0800,40.7427,-73.9864 5.68631538541326E+017,negative,1,Can't Tell,1,US Airways,masonkesner,0,@USAirways worst experience ever with you guys…see my blog tomorrow on my experience. Maybe you can help make it better.,2015-02-19 20:41:38 -0800,40.7376,-74.0081 5.68627373027021E+017,negative,1,Late Flight,0.6772,US Airways,lj_verde,0,@USAirways now the freezing bus is just doing circles?,2015-02-19 20:25:04 -0800,40.7422,-73.987 5.68627064062009E+017,negative,1,Late Flight,0.3555,US Airways,Allisonjones704,0,"@USAirways please explain, I have plenty of time since I'm STRANDED!!",2015-02-19 20:23:51 -0800,40.7597,-73.9723 5.68626974278734E+017,negative,1,Late Flight,1,US Airways,brettel,0,"@USAirways I doubt that, its 11:21p & we r still being held captive on the ground at DCA! A little communication from up front would b nice.",2015-02-19 20:23:29 -0800,40.7577,-73.9892 5.6862696998375E+017,negative,1,Can't Tell,0.3418,US Airways,Allisonjones704,0,@USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket?,2015-02-19 20:23:28 -0800,40.7864,-73.9484 5.68626857576407E+017,negative,1,longlines,0.3587,US Airways,lj_verde,0,@USAirways 3935. Sitting on a freezing bus because nobody is in the plane. What is up?,2015-02-19 20:23:02 -0800,40.7561,-73.9712 5.6862636837378E+017,negative,1,Customer Service Issue,1,US Airways,Allisonjones704,0,@USAirways we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary.,2015-02-19 20:21:05 -0800,40.7561,-73.9712 5.68624462863721E+017,negative,0.7109,Late Flight,0.3609,US Airways,kayjoooo,0,@USAirways doesn't want me to get home,2015-02-19 20:13:31 -0800,40.75,-73.9764 5.68623037962039E+017,negative,1,Flight Booking Problems,0.3671,US Airways,SuperSpecialK,0,"@USAirways They don't stand alone for me, I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway?",2015-02-19 20:07:51 -0800,40.7278,-74.0072 5.68622478081307E+017,negative,1,Late Flight,0.6733,US Airways,brettel,0,"@USAirways DCA->HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt & 1 announcement 4 > hour!",2015-02-19 20:05:37 -0800,40.7497,-73.91 5.68620917531623E+017,negative,0.6818,Late Flight,0.6818,US Airways,Bowen_Lu,0,"@USAirways - I bet you don't, but I'm the paying customer here. I know how to check for flight delays, thank you.",2015-02-19 19:59:25 -0800,40.7503,-73.9912 5.68620349027324E+017,negative,1,Flight Booking Problems,1,US Airways,Allisonjones704,0,"@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket.",2015-02-19 19:57:10 -0800,40.7622,-73.9682 5.6861969921214E+017,negative,1,Late Flight,0.6545,US Airways,tyfletch,0,@USAirways oh great after a 5 hour delay we get to sit on the plane for another hour without it moving. Flight 1137 has been awful,2015-02-19 19:54:35 -0800,40.7592,-73.981 5.68619609101722E+017,negative,0.6315,Late Flight,0.3281,US Airways,Allisonjones704,0,@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.,2015-02-19 19:54:13 -0800,40.7381,-74.0083 5.68619178363478E+017,negative,1,Late Flight,1,US Airways,dave0911,1,@USAirways never flying with you guys again. Extremely disorganized and too many delays.,2015-02-19 19:52:31 -0800,40.7252,-73.9969 5.68618649751171E+017,negative,1,Late Flight,0.6705,US Airways,edgepsychology,0,"@USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta",2015-02-19 19:50:25 -0800,40.7212,-74.0048 5.68617305757729E+017,negative,1,Late Flight,1,US Airways,masonkesner,0,"@USAirways Flights 890 was the delay, Flight 5136 was my missed connection… Help!",2015-02-19 19:45:04 -0800,40.7605,-73.9781 5.6861648876603E+017,negative,0.6632,Cancelled Flight,0.6632,US Airways,PrincessJax_,0,@USAirways the flight that I did not connect to was 1857.,2015-02-19 19:41:49 -0800,40.7344,-73.9865 5.68616463407256E+017,negative,1,Customer Service Issue,0.3407,US Airways,amits_28,0,@USAirways even when I do simple google search by flight number it tells me which gate so won't be that difficult am sure #disappointed,2015-02-19 19:41:43 -0800,40.7236,-74.0107 5.68616190609764E+017,negative,1,Late Flight,0.6667,US Airways,amits_28,0,@USAirways yes .not sure how you guys don't know gate is occupied and keep us waiting,2015-02-19 19:40:38 -0800,40.7177,-74.003 5.68615362960294E+017,negative,1,Flight Booking Problems,0.6322,US Airways,aj8796,0,"@USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment.",2015-02-19 19:37:21 -0800,40.7623,-73.9709 5.68609999200477E+017,negative,1,Late Flight,1,US Airways,Bowen_Lu,0,@USAirways - BOS -> DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs,2015-02-19 19:16:02 -0800,40.7581,-73.9776 5.68609430754865E+017,negative,1,Late Flight,1,US Airways,DrJamesPrescott,0,@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect.,2015-02-19 19:13:47 -0800,40.7522,-73.9935 5.68608665072247E+017,negative,1,Can't Tell,1,US Airways,Allisonjones704,0,@USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.,2015-02-19 19:10:44 -0800,40.7289,-74.0072 5.68608132731155E+017,negative,1,Can't Tell,1,US Airways,Allisonjones704,0,@USAirways the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed!,2015-02-19 19:08:37 -0800,40.7289,-74.0072 5.68607755042484E+017,negative,1,Late Flight,0.663,US Airways,Allisonjones704,0,"@USAirways 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??",2015-02-19 19:07:07 -0800,40.7515,-73.9767 5.68607425047241E+017,negative,1,Can't Tell,0.3663,US Airways,Allisonjones704,0,"@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!",2015-02-19 19:05:49 -0800,40.7033,-74.0095 5.68607094426997E+017,negative,1,Can't Tell,0.3562,US Airways,Allisonjones704,0,"@USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home.",2015-02-19 19:04:30 -0800,40.7447,-73.9856 5.6860670456644E+017,neutral,1,,,US Airways,Allisonjones704,0,"@USAirways but it's not their fault, because their policy says they at least got us to our destination. Really?",2015-02-19 19:02:57 -0800,40.7431,-73.9864 5.68606238428271E+017,negative,1,Late Flight,0.6813,US Airways,Allisonjones704,0,"@USAirways ruined our honeymoon by causing us to miss our international flight, and now we are stranded.",2015-02-19 19:01:06 -0800,40.7722,-73.9829 5.68606066155635E+017,positive,1,,,US Airways,mainerailbaron,0,@USAirways FA attendant on 4553 PHL to PWM tonight was fab! An asset to your team. From 1F. Have a great night team!,2015-02-19 19:00:25 -0800,40.7533,-73.9878 5.68605590735294E+017,negative,0.6867,Bad Flight,0.3441,US Airways,ChrisPotta,0,@USAirways thanks for overFlight Booking Problems first class and automatically downgrading my upgrade 3 min before boarding. #ffstatusdontmatter #thenewaa,2015-02-19 18:58:31 -0800,40.7211,-73.9937 5.68605539866976E+017,positive,1,,,US Airways,ritapitas,0,@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares! See you Saturday!,2015-02-19 18:58:19 -0800,40.7495,-73.9761 5.68605001666449E+017,positive,1,,,US Airways,ritapitas,0,"@USAirways Thank you, @USAirways! Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir! Thank you! You won me over!",2015-02-19 18:56:11 -0800,40.7704,-73.9916 5.68604735772742E+017,negative,1,Late Flight,0.6596,US Airways,MeganRSmith83,0,@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives???,2015-02-19 18:55:07 -0800,40.7242,-73.9888 5.6860230970325E+017,negative,1,Customer Service Issue,0.6659,US Airways,rodeorose1962,0,"@USAirways I already HAVE, four times",2015-02-19 18:45:29 -0800,40.7643,-73.9585 5.68602156988658E+017,negative,1,Customer Service Issue,0.6308,US Airways,ImmortalDreamer,0,"@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed.",2015-02-19 18:44:53 -0800,40.7518,-73.9921 5.6860152759144E+017,negative,0.6593,Flight Booking Problems,0.3407,US Airways,Jamayka,0,@USAirways I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do?,2015-02-19 18:42:22 -0800,40.7615,-73.9791 5.68598882613133E+017,positive,0.6436,,,US Airways,dmbatcofc,0,"@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman",2015-02-19 18:31:52 -0800,40.7377,-73.9893 5.68598334643917E+017,negative,1,Customer Service Issue,0.7023,US Airways,rodeorose1962,0,"@USAirways Seriously??? I have shared my concerns four times already, to NO avail! Geeeeezzzzz! #frustrated flyer",2015-02-19 18:29:41 -0800,40.7593,-73.9729 5.68595632140775E+017,negative,1,Can't Tell,0.3478,US Airways,dcamp1014,0,@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS,2015-02-19 18:18:57 -0800,40.751,-73.998 5.68594726317887E+017,negative,1,Late Flight,1,US Airways,tjchesters,0,"@USAirways Seriously, flight delay Cinci to Philly due to new ground staff, miss connection to MAN UK and now have to argue for hotel. WTF",2015-02-19 18:15:21 -0800,40.7714,-73.9655 5.68594646168949E+017,negative,1,Can't Tell,0.6635,US Airways,Danlarsonmpls,0,@USAirways thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway,2015-02-19 18:15:02 -0800,40.736,-73.9935 5.68593538520232E+017,negative,0.6629,Customer Service Issue,0.3748,US Airways,rodeorose1962,0,"@USAirways I guess they only respond to compliments. Sorry, can't think@of even ONE.",2015-02-19 18:10:38 -0800,40.7612,-73.9824 5.68592695699976E+017,negative,1,Cancelled Flight,0.3936,US Airways,rodeorose1962,0,@USAirways #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie,2015-02-19 18:07:17 -0800,40.6554,-73.9136 5.685913247372E+017,negative,1,Customer Service Issue,1,US Airways,gagan_chahal,0,@USAirways 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways,2015-02-19 18:01:50 -0800,40.7878,-73.9538 5.68588273137754E+017,negative,1,Lost Luggage,1,US Airways,gagan_chahal,0,"@USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost",2015-02-19 17:49:42 -0800,40.7738,-73.8723 5.68583191260484E+017,negative,1,Flight Booking Problems,0.6814,US Airways,I_Am_ErikaG,0,"@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days.",2015-02-19 17:29:31 -0800,40.852,-73.9306 5.68583014176961E+017,negative,1,Customer Service Issue,1,US Airways,OnlySarah,0,"@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ",2015-02-19 17:28:48 -0800,40.7584,-73.9761 5.68576810474201E+017,positive,1,,,US Airways,niksushka,0,@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!,2015-02-19 17:04:09 -0800,40.9236,-74.1304 5.68576058645189E+017,negative,0.6632,Late Flight,0.3571,US Airways,espnthecat,0,@USAirways problem with flight in Gainesville US Airways 5137 to CLT will miss connecting flight 5547 to IAD. When can I get another flight,2015-02-19 17:01:10 -0800,40.765,-73.9791 5.68574989688902E+017,negative,1,Customer Service Issue,1,US Airways,Jamayka,0,@USAirways still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested. Deal w this!!,2015-02-19 16:56:55 -0800,40.7777,-73.9815 5.68569972529746E+017,negative,1,Late Flight,1,US Airways,susanhouk,0,"@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!",2015-02-19 16:36:59 -0800,40.7302,-73.9925 5.68569906201039E+017,negative,1,Flight Booking Problems,0.6754,US Airways,I_Am_ErikaG,0,"@USAirways @AskPayPal When will it be marked ""completed"". I'm scared I'm going to lose my reservation or my money is going to be refunded.",2015-02-19 16:36:43 -0800,40.7386,-74.0088 5.68569646389068E+017,negative,1,Flight Booking Problems,1,US Airways,I_Am_ErikaG,0,"@USAirways @AskPayPal completed. If that's the case then why does it still say ""in progress"" on Paypal's website. I reserved on the 13th.",2015-02-19 16:35:41 -0800,40.7083,-74.0045 5.68569324245533E+017,neutral,1,,,US Airways,I_Am_ErikaG,0,@USAirways @AskPayPal So I contacted my bank. They took the money out today. I also contacted @USAirways they said my reservation is,2015-02-19 16:34:25 -0800,40.7593,-73.9817 5.68564623156212E+017,negative,1,Customer Service Issue,0.6752,US Airways,ryanwkaiser,0,"@USAirways Appreciate the calls when flight's delayed, but the recorded msg is tedious & just goes on & on. I vote for texts if practical :)",2015-02-19 16:15:44 -0800,40.7589,-73.9672 5.68564342150599E+017,negative,1,Late Flight,1,US Airways,teitelbaum_jami,0,@USAirways HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE,2015-02-19 16:14:37 -0800,40.792,-73.9773 5.68561924985782E+017,positive,1,,,US Airways,christinachime,0,@USAirways thank you finally got our bag. Customer services reps were wonderful.,2015-02-19 16:05:00 -0800,40.7549,-73.9794 5.68561877699183E+017,neutral,0.6769,,0,US Airways,sstevenssss,0,"@USAirways Have a 6:05pm flight out of PHL Sat, 2/21. Snow expected. Are we able to switch to an earlier flight without penalty?",2015-02-19 16:04:49 -0800,40.7713,-73.964 5.68560130117251E+017,neutral,0.3451,,0,US Airways,RuelBass,0,@USAirways we got our bags today. Thanks!,2015-02-19 15:57:53 -0800,40.7395,-73.989 5.68556953640821E+017,negative,1,Customer Service Issue,0.6177,US Airways,mdendas,0,@USAirways 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status.,2015-02-19 15:45:15 -0800,40.7565,-73.9977 5.68553063935558E+017,negative,0.6374,Can't Tell,0.6374,US Airways,_HaleyMargaret,0,@USAirways never fails to disappoint.,2015-02-19 15:29:48 -0800,40.7208,-74.0006 5.68552167122055E+017,negative,1,Flight Booking Problems,0.6746,US Airways,gprtraveller,0,@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?,2015-02-19 15:26:14 -0800,40.754,-73.9874 5.68552050797068E+017,negative,1,Flight Attendant Complaints,1,US Airways,cmmsft,0,@UsAirways your person taking tickets is rude and now we are delayed 4-50 minutes because you overfilled fuel on the plane #500.,2015-02-19 15:25:46 -0800,40.7452,-74.0078 5.68550060461408E+017,negative,1,Customer Service Issue,0.3492,US Airways,malcolm_clement,0,"@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now",2015-02-19 15:17:52 -0800,40.7452,-74.0078 5.68549003626811E+017,positive,0.6484,,0,US Airways,JackNastyphx,0,@USAirways flight 437 PHX>ORD. Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(,2015-02-19 15:13:40 -0800,40.7331,-73.9796 5.68548629432005E+017,positive,1,,,US Airways,TimothySays,0,@USAirways I miss you too. Work has taken me out of Philly. I’ve been on flight 1776 from BOS —> PHL so many times I should have a res. seat,2015-02-19 15:12:11 -0800,40.7463,-73.9753 5.68544549536199E+017,neutral,1,,,US Airways,hobbes31,0,"@USAirways http://t.co/AXRYeIWzh0, vuelo24.es, vuelos24.es sell too cheap MAD-NYC with USAirways. Are they trusted webs or is it a scam?",2015-02-19 14:55:58 -0800,40.7603,-73.9701 5.68544211370418E+017,negative,1,Customer Service Issue,1,US Airways,KateWells3,0,@USAirways @AmericanAir Total lack of cust. service for a mom flying solo w. baby. Will not be flying w. Am. Air again!!!,2015-02-19 14:54:37 -0800,40.7412,-73.9848 5.68544199072735E+017,negative,1,Bad Flight,0.6296,US Airways,TimJCarey,0,@USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether,2015-02-19 14:54:34 -0800,40.7158,-74.012 5.68542052205666E+017,negative,0.6931,Damaged Luggage,0.6931,US Airways,JSardonic20,0,@USAirways @AmericanAir you know...hockey sticks are expensive. Your baggage handlers shouldn't just be throwing them on the cart.,2015-02-19 14:46:02 -0800,40.7556,-73.9763 5.68541965060428E+017,positive,1,,,US Airways,jodimgocubs,0,@USAirways no problem. Things worked out at airport. Thanks!,2015-02-19 14:45:42 -0800,40.7312,-74.01 5.68541894076027E+017,neutral,0.6687,,0,US Airways,PrincessJax_,0,@USAirways any word on whether or not flight 1971 from Seattle to Charlotte will have connections held? Or...,2015-02-19 14:45:25 -0800,40.7691,-73.9597 5.68541043106435E+017,neutral,1,,,US Airways,dmbatcofc,0,@USAirways please change direct flights from RIC to JFK instead of LGA. Pleeeeease! LGA is the pits.,2015-02-19 14:42:02 -0800,40.7254,-74.5338 5.68540062306181E+017,negative,1,Flight Booking Problems,0.6702,US Airways,Andreas_Hirsch,0,@USAirways i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues,2015-02-19 14:38:08 -0800,40.7242,-74.0045 5.68538553862341E+017,negative,1,Late Flight,0.3618,US Airways,KnoxHenderson,0,@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame..,2015-02-19 14:32:08 -0800,40.6822,-73.9765 5.68538064487735E+017,neutral,0.6771,,0,US Airways,Andreas_Hirsch,0,@USAirways Do you have a phone Nbr for Refund Dept ?,2015-02-19 14:30:12 -0800,40.7553,-73.9762 5.68535163690287E+017,neutral,1,,,US Airways,xspike21,0,@USAirways do you post travel alerts on your website? Traveling to Bdl on Sunday morning.,2015-02-19 14:18:40 -0800,40.7549,-73.9757 5.68534114527113E+017,positive,0.669,,,US Airways,haskinsmindy,0,"@USAirways yes, it's a domestic flight. Thank you!",2015-02-19 14:14:30 -0800,40.7527,-73.9797 5.68533394402861E+017,neutral,1,,,US Airways,haskinsmindy,0,@USAirways can I bring a copy or photo of my baby's birth certificate for the flight? I feel uncomfortable traveling with the real thing.,2015-02-19 14:11:38 -0800,40.7528,-73.9874 5.68531781835571E+017,neutral,0.663,,,US Airways,tee_phimu,0,@USAirways would like to see you do similar in PHL! http://t.co/n9vGe2nPIB,2015-02-19 14:05:14 -0800,40.7462,-73.9902 5.68529856977199E+017,positive,1,,,US Airways,NYCKMcG,0,@USAirways thanks! Made it safely! http://t.co/KCqeBEej7S,2015-02-19 13:57:35 -0800,40.7513,-73.9756 5.68527941723775E+017,negative,1,Cancelled Flight,0.6735,US Airways,alex_nieves,0,@USAirways they say connections are good still...but another reFlight Booking Problems is the last thing I need today,2015-02-19 13:49:58 -0800,40.7192,-74.0094 5.68527605063758E+017,negative,1,Late Flight,0.3527,US Airways,bonmotmadison,0,@USAirways tells me to talk to @AmericanAir about my delayed flights. AA tells me to talk to US. #ihatemergers,2015-02-19 13:48:38 -0800,40.7192,-74.0094 5.68527545097806E+017,negative,0.6644,Customer Service Issue,0.3428,US Airways,RichieG99,0,@USAirways what is the holdup? Should I be looking for another flight?,2015-02-19 13:48:24 -0800,40.784,-73.9525 5.68526809387545E+017,negative,1,Late Flight,0.6495,US Airways,brittkarp,0,@USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything.,2015-02-19 13:45:28 -0800,40.7615,-73.972 5.68526216958857E+017,negative,0.6579,Late Flight,0.6579,US Airways,RichieG99,0,@USAirways 4420 delayed further?,2015-02-19 13:43:07 -0800,40.807,-73.9478 5.68524186185962E+017,negative,1,Customer Service Issue,1,US Airways,DerekIAm,0,@USAirways 25+ min. Hung up. Always awful having to call Reservations there.,2015-02-19 13:35:03 -0800,40.779,-73.9539 5.68523003778085E+017,negative,1,Bad Flight,0.6687,US Airways,ochsfamily,0,.@USAirways I guess from now on I should take my chances & keep the $50 for the courtesy free because it seems cabin is always full.,2015-02-19 13:30:21 -0800,40.7497,-74.0045 5.68522861205266E+017,negative,1,Late Flight,0.7086,US Airways,VirginiaRmz,0,@USAirways 4 hours Late Flightr And i lost my conection 😡,2015-02-19 13:29:47 -0800,40.7571,-73.9816 5.68522744356213E+017,neutral,1,,,US Airways,nickpasculli,0,"@USAirways just heard #Monterey airport was closed due to thick fog, any updates",2015-02-19 13:29:19 -0800,40.7827,-73.9509 5.68521303956656E+017,negative,1,longlines,0.6855,US Airways,DerekIAm,0,@USAirways over 15min hold on your reservation line. embarrassing. AA Platinum member.,2015-02-19 13:23:36 -0800,40.7637,-73.9817 5.68517827482685E+017,positive,1,,,US Airways,sherrylweir,0,"@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,",2015-02-19 13:09:47 -0800,40.7807,-73.9565 5.68517386795508E+017,positive,0.6386,,,US Airways,relaxed137,0,@USAirways thanks. If you have another method also that would be nice. Appears to be a design flaw,2015-02-19 13:08:02 -0800,40.7386,-73.9852 5.68516267440632E+017,negative,1,Bad Flight,0.3438,US Airways,relaxed137,0,@USAirways yes. Every one of these on every flight is like this. There needs to be more Velcro or something,2015-02-19 13:03:35 -0800,40.7502,-73.9716 5.68514794287796E+017,negative,0.6863,Bad Flight,0.6863,US Airways,relaxed137,0,@USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ,2015-02-19 12:57:44 -0800,40.7437,-73.988 5.68514293441757E+017,negative,1,Late Flight,0.6228,US Airways,JayOuellette,0,@USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay.,2015-02-19 12:55:44 -0800,40.7351,-74.0011 5.68512284202439E+017,negative,1,Late Flight,0.6987,US Airways,dbk1866,0,"@USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!",2015-02-19 12:47:45 -0800,40.7156,-74.0111 5.68511208011072E+017,negative,1,Bad Flight,0.3422,US Airways,LeperconRusty,0,@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND,2015-02-19 12:43:29 -0800,40.7707,-73.9546 5.68510886324744E+017,negative,0.66,Flight Booking Problems,0.34,US Airways,Phil_Sports,0,@USAirways $75 for that uncertainty? I know u run an account; u don't create policy. But it's an undue penalty for a job req'ing flexibility,2015-02-19 12:42:12 -0800,40.7592,-73.9778 5.6850973876317E+017,neutral,0.6461,,0,US Airways,jodimgocubs,0,@USAirways is there anyway to get rebook in help on twitter?,2015-02-19 12:37:38 -0800,40.751,-73.9795 5.68507131902726E+017,negative,1,Customer Service Issue,0.368,US Airways,smokesuvm,0,@USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps,2015-02-19 12:27:17 -0800,40.7587,-73.9751 5.68506804096918E+017,negative,1,Late Flight,0.3439,US Airways,smokesuvm,0,@USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS.,2015-02-19 12:25:59 -0800,40.7523,-73.9934 5.68505918540751E+017,negative,0.6606,Late Flight,0.6606,US Airways,nickpasculli,0,@USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted,2015-02-19 12:22:27 -0800,40.741,-73.9961 5.68505037833396E+017,negative,1,Customer Service Issue,1,US Airways,lifewelledited,0,@USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport,2015-02-19 12:18:57 -0800,40.7281,-74.0071 5.6850500563388E+017,negative,1,Lost Luggage,1,US Airways,christinachime,0,@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :(,2015-02-19 12:18:50 -0800,40.7611,-73.9783 5.68502112457511E+017,neutral,1,,,US Airways,annieshgupta,0,"@USAirways wanted to connect to discuss sponsorship opportunities with http://t.co/q6Xedzvhh9, silicon valleys only 10 day film festival",2015-02-19 12:07:20 -0800,40.7887,-73.9705 5.68501367754662E+017,negative,1,Flight Attendant Complaints,0.3469,US Airways,garywerk,0,"@USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more",2015-02-19 12:04:22 -0800,40.7738,-73.8717 5.68501293079249E+017,negative,1,Customer Service Issue,0.6759,US Airways,danielleRwest,0,"@USAirways I'm not patient. I'm annoyed. If you can't book this travel online, then you shouldn't make people wait on the phone.",2015-02-19 12:04:05 -0800,40.7768,-73.9617 5.68501242248499E+017,neutral,0.6596,,,US Airways,TomFutureforall,0,@USAirways US airways csr at Phoenix airport fixed the problem,2015-02-19 12:03:53 -0800,40.7807,-73.9584 5.68500854082421E+017,negative,1,Late Flight,0.6507,US Airways,nickpasculli,0,@USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please,2015-02-19 12:02:20 -0800,40.7807,-73.9584 5.6849995304108E+017,negative,1,Can't Tell,0.3512,US Airways,alan_bledsoe,0,"“@USAirways: @alan_bledsoe Thanks for your feedback, Alan.” Thx, but no help as I watch a flt Lve w/open seats and I wait 3hrs for nxt flt",2015-02-19 11:58:45 -0800,40.7195,-74.0001 5.68499798099304E+017,neutral,1,,,US Airways,AlxStevens,0,@usairways I don't think the US site allows that (unlike http://t.co/etfjqIwUvt). Can I use a US credit if I held on http://t.co/etfjqIwUvt?,2015-02-19 11:58:08 -0800,40.7593,-73.9707 5.68499384704479E+017,positive,0.3733,,0,US Airways,nickpasculli,0,@USAirways lol me too,2015-02-19 11:56:30 -0800,40.7665,-73.9968 5.68497723109974E+017,negative,1,Customer Service Issue,0.6838,US Airways,weezerandburnie,0,@USAirways still waiting on a response,2015-02-19 11:49:54 -0800,40.7245,-73.9995 5.68496915211538E+017,negative,1,Flight Booking Problems,0.6672,US Airways,AlxStevens,0,@USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website.,2015-02-19 11:46:41 -0800,40.7556,-73.984 5.68496861797077E+017,negative,1,Customer Service Issue,0.6786,US Airways,JimmyisAble,1,@USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers,2015-02-19 11:46:28 -0800,40.7428,-73.9831 5.68496811662582E+017,neutral,1,,,US Airways,J_0_Y,0,@USAirways How will I change it?,2015-02-19 11:46:16 -0800,40.753,-73.9878 5.68496664677364E+017,negative,0.6804,Can't Tell,0.3441,US Airways,nickpasculli,0,@USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat,2015-02-19 11:45:41 -0800,40.7612,-73.9709 5.68494962880475E+017,neutral,0.682,,0,US Airways,vibhors,0,@USAirways @AmericanAir when is US Air switching to AA iOS app? AA app is much better.,2015-02-19 11:38:55 -0800,40.7845,-74.0447 5.68494910405517E+017,neutral,0.6452,,0,US Airways,alan_bledsoe,0,"@USAirways a $75 change is ok most of the time but if there r open seats on earlier flt and no chkd bag, why not let someone fly standby?",2015-02-19 11:38:43 -0800,40.7243,-73.9502 5.68494466929189E+017,positive,1,,,US Airways,ColourBasis,0,"@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!",2015-02-19 11:36:57 -0800,40.7411,-74.0018 5.68494200163074E+017,positive,0.3796,,0,US Airways,J_0_Y,0,@USAirways I just think it's weird to have mileage as 666,2015-02-19 11:35:54 -0800,40.7789,-73.9534 5.68492653987418E+017,neutral,1,,,US Airways,kristenlc,0,@USAirways flight 1783 CLT to BOS,2015-02-19 11:29:45 -0800,40.7799,-73.9539 5.68492370821562E+017,negative,1,Flight Attendant Complaints,0.635,US Airways,kristenlc,0,@USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed.,2015-02-19 11:28:37 -0800,40.753,-73.9793 5.68492323824382E+017,negative,1,Bad Flight,0.3938,US Airways,JimmyisAble,0,@USAirways but you guys switched me and didn't inform me of the chathes,2015-02-19 11:28:26 -0800,40.7199,-74.0077 5.68492240273875E+017,negative,1,Lost Luggage,0.6747,US Airways,SLKToday,0,"@USAirways worst airline ever....left without luggage for 7 days, submit $700 expenses and they offer a refund of $297? #badservice",2015-02-19 11:28:06 -0800,40.7727,-73.8856 5.6849190590394E+017,negative,1,Customer Service Issue,0.6579,US Airways,jekyllandheid12,0,"@USAirways your app is bad, and you should feel bad.",2015-02-19 11:26:47 -0800,40.7612,-74.0005 5.68491813528576E+017,negative,0.6559,Flight Booking Problems,0.3548,US Airways,kristenlc,0,@USAirways Still irritated that our well planned and booked return was messed with & with no warning.,2015-02-19 11:26:25 -0800,40.7915,-73.9777 5.68491593512198E+017,neutral,0.6672,,,US Airways,jonnycottone,0,@USAirways Is $99 companion ticket benefit of Premier World MasterCard still limited to USAirways flights or do AA now qualify as well?,2015-02-19 11:25:32 -0800,40.7915,-73.9777 5.68491460250743E+017,negative,0.6701,Can't Tell,0.6701,US Airways,TheMikeSindt,0,@USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it,2015-02-19 11:25:00 -0800,40.7151,-74.0121 5.68491224946098E+017,neutral,0.3723,,0,US Airways,kristenlc,0,"@USAirways Only for one flight, though. The 2nd leg my kids are sitting scattered about the aircraft.",2015-02-19 11:24:04 -0800,40.7397,-73.9765 5.6849103556488E+017,negative,1,Late Flight,0.6526,US Airways,nickpasculli,0,"@USAirways yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting",2015-02-19 11:23:19 -0800,40.7544,-73.9805 5.68490964173627E+017,negative,0.6885,Bad Flight,0.3505,US Airways,EmmaTyrer,0,@USAirways You will be hearing a lot more from me instead of your feedback when I get back home.,2015-02-19 11:23:02 -0800,40.7462,-73.9904 5.68490899396829E+017,negative,1,Customer Service Issue,0.6508,US Airways,TheMikeSindt,0,@USAirways has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible,2015-02-19 11:22:47 -0800,40.749,-73.9844 5.68490860901478E+017,negative,1,Can't Tell,1,US Airways,StopCLTNoise,0,@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.,2015-02-19 11:22:37 -0800,40.7776,-73.959 5.68490780203065E+017,negative,1,Customer Service Issue,0.6865,US Airways,garywerk,0,@USAirways 5 hour cross country morning flight and you have no food? #BadService,2015-02-19 11:22:18 -0800,40.7549,-73.9842 5.68490703476683E+017,neutral,1,,,US Airways,OllieRouet,0,"@USAirways @AmericanAir been with US Airways since 03, back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way.",2015-02-19 11:22:00 -0800,40.7205,-74.0054 5.68487367536996E+017,negative,0.6531,Cancelled Flight,0.3265,US Airways,JimmyisAble,0,@USAirways understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight.,2015-02-19 11:08:45 -0800,40.7822,-73.9803 5.68486436355346E+017,negative,1,Bad Flight,1,US Airways,kristenlc,0,@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane.,2015-02-19 11:05:03 -0800,40.7451,-73.985 5.68483559532569E+017,negative,1,Flight Attendant Complaints,0.6688,US Airways,nickpasculli,0,@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored,2015-02-19 10:53:37 -0800,40.7322,-73.9945 5.68483338257895E+017,neutral,0.688,,,US Airways,diansnyder,0,@USAirways no problem...just funny have a nice day,2015-02-19 10:52:44 -0800,40.7782,-73.9628 5.68482925177651E+017,neutral,0.6743,,0,US Airways,diansnyder,0,@USAirways yes travel is complete flight 5095 from CLT to CAK Feb 18,2015-02-19 10:51:05 -0800,40.7211,-74.0049 5.68482893913334E+017,negative,1,Cancelled Flight,1,US Airways,EmmaTyrer,0,@USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.,2015-02-19 10:50:58 -0800,40.7022,-74.0127 5.68482672789623E+017,negative,1,Late Flight,0.6679,US Airways,EmmaTyrer,0,@USAirways a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its,2015-02-19 10:50:05 -0800,40.7544,-73.9946 5.68482472880697E+017,negative,1,Customer Service Issue,0.3516,US Airways,JimmyisAble,0,"@USAirways was switched to an American Airlines flight, not by choice, and now I am charged $50 for bags? Thought y'all merged?",2015-02-19 10:49:18 -0800,40.7367,-73.9894 5.68482412990218E+017,negative,0.6667,Customer Service Issue,0.6667,US Airways,EmmaTyrer,0,@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...,2015-02-19 10:49:03 -0800,40.7033,-74.0139 5.68482168021918E+017,neutral,0.6539,,0,US Airways,mattdole24,0,@USAirways @OBJ_3 even airlines are scheming to get a follow from OBJ LMAOOO 😂😂😂😂,2015-02-19 10:48:05 -0800,40.7704,-73.9664 5.6848199825743E+017,negative,1,Can't Tell,0.3438,US Airways,EmmaTyrer,0,@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.,2015-02-19 10:47:24 -0800,40.76,-73.9944 5.6848183629022E+017,negative,1,Customer Service Issue,0.6957,US Airways,nickpasculli,0,@USAirways over an hour now and still no one at the Yuma counter,2015-02-19 10:46:46 -0800,40.7578,-73.973 5.68481515899908E+017,neutral,1,,,US Airways,altadenadad,0,@USAirways can you DM me & add me to the upgrade list for a flt tonight?,2015-02-19 10:45:29 -0800,40.7044,-74.0065 5.68481179646759E+017,negative,1,longlines,0.6552,US Airways,nickpasculli,0,@USAirways now you have over 50 people in line. This is stupid!!! What the heck!,2015-02-19 10:44:09 -0800,40.7641,-73.9766 5.68480476803035E+017,negative,1,longlines,0.6468,US Airways,nickpasculli,0,@USAirways some people in line have been waiting 55 minutes for a customer service representative,2015-02-19 10:41:22 -0800,40.7955,-73.9756 5.6848021312392E+017,negative,1,Can't Tell,1,US Airways,ousoonerfanatic,0,@USAirways @americanair I feel sorry for AA,2015-02-19 10:40:19 -0800,40.7571,-73.9635 5.68479680229208E+017,negative,1,longlines,1,US Airways,nickpasculli,0,@USAirways there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!!,2015-02-19 10:38:12 -0800,40.7708,-73.9801 5.68475947617411E+017,neutral,1,,,US Airways,Darren_howudoin,0,"“@USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. http://t.co/mFMNKmvOTR”RT I look 4ward to that follow back too!",2015-02-19 10:23:22 -0800,40.7478,-73.9893 5.68475305675002E+017,negative,1,Late Flight,0.6438,US Airways,HammerStahl,0,@USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797,2015-02-19 10:20:49 -0800,40.7374,-74.004 5.68474825989054E+017,neutral,1,,,US Airways,JasonWhitely,0,"THE END: RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. You should join us: http://t.co/NBpCJCpEW9",2015-02-19 10:18:54 -0800,40.7754,-73.9501 5.68474546275287E+017,negative,1,Late Flight,1,US Airways,EmmaTyrer,0,"@USAirways Stuck in Philadelphia airport for 32 hours due to ""maintenance"". Dreading my flight back home. Disgusting.",2015-02-19 10:17:48 -0800,40.7475,-73.9832 5.68474189818147E+017,negative,0.3446,Flight Booking Problems,0.3446,US Airways,syndscu,0,@USAirways I'll sincerely regret Dividend miles! Good things coming to an end :(,2015-02-19 10:16:23 -0800,40.7094,-74.018 5.6847340154486E+017,positive,1,,,US Airways,Suejacken,0,@USAirways thanks,2015-02-19 10:13:15 -0800,40.7238,-74.0014 5.68472920466412E+017,neutral,0.6769,,,US Airways,trixywh,0,"“@USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir. You should join us: http://t.co/WBMHRl3bvl",2015-02-19 10:11:20 -0800,40.7595,-73.9733 5.68472783354774E+017,negative,1,Can't Tell,0.3525,US Airways,Dflaherty88,0,@USAirways thanks for telling me my flight was on time when the plane was broken. You're an inferior airline.,2015-02-19 10:10:47 -0800,40.7632,-73.9766 5.68472775729517E+017,neutral,0.6729,,0,US Airways,AdamJEstep,0,"@AlbertBreer just so you know who to complain to ;-) RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir.",2015-02-19 10:10:46 -0800,40.7594,-73.9755 5.68472259020648E+017,neutral,1,,,US Airways,I_AM_Tipton,0,@USAirways @AmericanAir for frequent flyer miles can we schedule interchangeably and get credit?,2015-02-19 10:08:42 -0800,40.762,-73.9721 5.6847218599363E+017,negative,1,Customer Service Issue,0.6186,US Airways,eromolizzy,0,@USAirways I've called to resolve my dividend miles issue for a week to no avail. Please advise ASAP.,2015-02-19 10:08:25 -0800,40.7382,-73.986 5.68471991889613E+017,negative,1,Customer Service Issue,1,US Airways,RPM044,0,@USAirways they finally answered. They were rude and didn't help me at all.,2015-02-19 10:07:39 -0800,40.7918,-73.9726 5.68471539433275E+017,neutral,0.6221,,,US Airways,dweber15,0,"@USAirways @AmericanAir no, don't leave me!!!",2015-02-19 10:05:51 -0800,40.7457,-73.9721 5.6846964584328E+017,positive,1,,,US Airways,cahillwilliamr,0,"@USAirways #success made flight , please thank the crew of 556 great time recovery",2015-02-19 09:58:19 -0800,40.7605,-73.9849 5.68467880481665E+017,neutral,0.6545,,0,US Airways,danteusa1,0,"@USAirways I have 2d and 3d embossed badges and patches superior to the ones you are currently using. http://t.co/3fq3XElbOn",2015-02-19 09:51:18 -0800,40.6994,-73.9472 5.68465174702772E+017,positive,0.3691,,0,US Airways,twitabuggin,0,@USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!,2015-02-19 09:40:33 -0800,40.7596,-73.9809 5.68464356687679E+017,neutral,0.6413,,0,US Airways,MDL_LMU,0,@USAirways is this accurate? Safety guide shown no MP3 player usage during takeoff and landing. http://t.co/Nvk3IrG4KP,2015-02-19 09:37:18 -0800,40.7592,-73.9711 5.68463569458741E+017,negative,1,Customer Service Issue,1,US Airways,RPM044,0,@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful,2015-02-19 09:34:11 -0800,40.7195,-74.0006 5.68462805235597E+017,neutral,1,,,US Airways,Suejacken,0,"@USAirways I have a party of 4 booked for a flight in Aug. At 10:05am, how can I find out how much it would cost to change to an earlier fl",2015-02-19 09:31:08 -0800,40.7515,-74.0049 5.68460100970668E+017,negative,1,Late Flight,1,US Airways,CruiseEditor,0,@USAirways 1917. Still sitting here. Feels badly handled.,2015-02-19 09:20:24 -0800,40.756,-73.9877 5.68459150444769E+017,positive,0.6525,,,US Airways,aemccollum,0,@USAirways Lilly M in SJU check in is fabulous!,2015-02-19 09:16:37 -0800,40.683,-73.9591 5.684581577035E+017,negative,1,Customer Service Issue,1,US Airways,dtndtndtndtn,0,@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.,2015-02-19 09:12:40 -0800,40.7713,-73.9658 5.68457955223454E+017,negative,1,Customer Service Issue,1,US Airways,jetland,0,@USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience,2015-02-19 09:11:52 -0800,40.733,-73.9863 5.68457722909368E+017,positive,0.6436,,,US Airways,riascott39,0,@USAirways that's where we are now. Thank you.,2015-02-19 09:10:57 -0800,40.7555,-73.9838 5.68457663123747E+017,negative,1,Customer Service Issue,1,US Airways,bambiweavil,0,"@USAirways I've been on a music hold for over a hour trying to get my AAdvantage membership merged, can someone please call me ASAP?",2015-02-19 09:10:42 -0800,40.76,-73.9722 5.68456310972424E+017,neutral,0.6808,,0,US Airways,kim_blake,0,@USAirways flight was full. 1 open middle seat. Did not want to sit there. What is your policy?,2015-02-19 09:05:20 -0800,40.7627,-73.9785 5.68455524599132E+017,neutral,0.3469,,0,US Airways,riascott39,0,@USAirways 657. My daughter Candice and I are together with her baby.,2015-02-19 09:02:13 -0800,40.7511,-73.9763 5.68454321219596E+017,negative,0.6673,Late Flight,0.6673,US Airways,RichieG99,0,"@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?",2015-02-19 08:57:26 -0800,40.7455,-73.9888 5.68454157478326E+017,negative,1,Flight Booking Problems,0.69,US Airways,ScottPaterno,0,@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...,2015-02-19 08:56:47 -0800,40.7091,-74.01 5.68454051144339E+017,negative,1,Bad Flight,1,US Airways,theheathmcnasty,0,@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings.,2015-02-19 08:56:21 -0800,40.7583,-73.972 5.68451849054851E+017,positive,1,,,US Airways,JosephPMathews,0,@USAirways #tbt every day.,2015-02-19 08:47:36 -0800,40.7197,-74.0105 5.6845121947725E+017,negative,0.6898,Late Flight,0.6898,US Airways,RichieG99,0,@USAirways what's the issue with flight 4420 from jax being delayed tonight?,2015-02-19 08:45:06 -0800,40.7642,-73.9752 5.68451138221167E+017,negative,1,Cancelled Flight,0.3683,US Airways,riascott39,0,@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&frustrated,2015-02-19 08:44:47 -0800,40.7406,-73.9945 5.68450712314753E+017,neutral,0.3511,,0,US Airways,emc3e17,0,"@USAirways if you've got room on an earlier flight home, why charge me $75 to get on it? Be the hero!",2015-02-19 08:43:05 -0800,40.755,-73.9757 5.68449649951908E+017,neutral,1,,,US Airways,idreamsilvia,0,@USAirways @CakeNDeath Question is will he and his lady behave...,2015-02-19 08:38:52 -0800,40.7663,-73.9914 5.68449520645906E+017,positive,1,,,US Airways,CakeNDeath,0,"@USAirways on the DL, send Ethan some new pants and some ""white revive"" laundry tabs. He's a great guy, good crew, he's just, err, single.",2015-02-19 08:38:21 -0800,40.7498,-74.0051 5.68449323895276E+017,negative,1,Late Flight,1,US Airways,akadish,0,@USAirways any updates on flight 1917 from Philly to LA? Been sitting at gate for close to 2 hours,2015-02-19 08:37:34 -0800,40.7613,-73.9642 5.68449223730926E+017,negative,1,Customer Service Issue,0.7021,US Airways,CaseyLemke,0,@USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started,2015-02-19 08:37:10 -0800,40.7342,-74.0079 5.68447513759523E+017,positive,0.6742,,0,US Airways,DillardJ32,0,@USAirways thank you for refunding my bag fee. I look forward to its return today I hope.,2015-02-19 08:30:23 -0800,40.7508,-73.9943 5.68447062976524E+017,negative,1,Late Flight,1,US Airways,CruiseEditor,0,@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!,2015-02-19 08:28:35 -0800,40.7567,-73.9829 5.68444203883205E+017,negative,1,Customer Service Issue,0.6333,US Airways,jodimgocubs,0,@USAirways will be stuck in PHX overnight. Service is getting worse. Flying southwest from now on.,2015-02-19 08:17:14 -0800,40.7196,-74.0103 5.68444091836604E+017,negative,1,Bad Flight,0.34,US Airways,riascott39,0,@USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!,2015-02-19 08:16:47 -0800,40.7384,-73.9899 5.68444029257585E+017,negative,1,Late Flight,0.6674,US Airways,KIDwonder444,0,@USAirways 😂. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour.,2015-02-19 08:16:32 -0800,40.7289,-73.9592 5.6844401710669E+017,positive,1,,,US Airways,cahillwilliamr,0,@USAirways thank you,2015-02-19 08:16:29 -0800,40.7206,-73.9896 5.68443870570279E+017,negative,1,Damaged Luggage,0.343,US Airways,jodimgocubs,0,@USAirways another bad experience today. Frozen pipes on 597. Missing connection.,2015-02-19 08:15:54 -0800,40.7542,-73.9884 5.68442952176919E+017,negative,1,Flight Attendant Complaints,1,US Airways,RodrigoATCG,0,"@USAirways of course! ""Yeah, travel has gotten harder. Ask other passengers if they will switch"" it's not the fact, it's the attitude!",2015-02-19 08:12:15 -0800,40.76,-73.9649 5.68442492569457E+017,neutral,0.6853,,,US Airways,SheilaShela10,0,@USAirways skys r sunny air is cold I can't wait to get to #CLT,2015-02-19 08:10:26 -0800,40.7216,-73.958 5.68440682584478E+017,negative,1,Customer Service Issue,1,US Airways,CaseyLemke,0,@USAirways never imagined it would be so hard to SPEND money through US Air. Stubbornly hoping someone will come back to the phone.,2015-02-19 08:03:14 -0800,40.7561,-73.9928 5.68440431454736E+017,negative,1,Flight Booking Problems,0.6388,US Airways,CaseyLemke,0,@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min,2015-02-19 08:02:14 -0800,40.7673,-73.9586 5.68440004281823E+017,negative,1,Bad Flight,0.6517,US Airways,riascott39,0,@USAirways we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight.,2015-02-19 08:00:32 -0800,40.7442,-73.9874 5.68438860390244E+017,negative,0.6578,Late Flight,0.6578,US Airways,cahillwilliamr,0,@USAirways can we hold two seats for 11:35 flight from PHX to Las 1856 as this delayed flight 556 is not going to arrive on-time,2015-02-19 07:56:00 -0800,40.7439,-73.984 5.68438645591384E+017,negative,1,Bad Flight,0.6505,US Airways,Jeanne23,0,@USAirways @AmericanAir I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st.,2015-02-19 07:55:08 -0800,40.7529,-73.9894 5.68438142673555E+017,negative,1,Customer Service Issue,1,US Airways,KMac0125,0,@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!,2015-02-19 07:53:08 -0800,40.7326,-73.9761 5.68436081303159E+017,positive,0.6554,,0,US Airways,KIDwonder444,0,@USAirways 1917. Thanks for the 5 hour layover in LA too👍 Icing on the cake. At least your staff was courteous and helpful.. Not #unreal,2015-02-19 07:44:57 -0800,40.7543,-73.981 5.68436010817712E+017,negative,1,Late Flight,0.7182,US Airways,VirginiaRmz,1,"@USAirways yeah , I have been expecting The same for 3 hours",2015-02-19 07:44:40 -0800,40.7339,-74.0061 5.6843450901796E+017,negative,1,Cancelled Flight,1,US Airways,Old_bauer,0,i wish i was flying @USAirways ... @JetBlue Cancelled Flightled our flights tomorrow and never notified us #FlyUS #Ripoff,2015-02-19 07:38:42 -0800,40.7152,-74.0144 5.68432364717634E+017,negative,0.6508,Late Flight,0.6508,US Airways,VirginiaRmz,0,@USAirways 502 M-phx Im still on The plane waiting And waiting,2015-02-19 07:30:11 -0800,40.7753,-73.9776 5.68431753272168E+017,negative,0.6875,Customer Service Issue,0.6875,US Airways,JeffreyWhitmore,0,@USAirways I'm trying to merge my freq flyer accts but keep getting an error message and only a machine when calling the # provided. Help!,2015-02-19 07:27:45 -0800,40.7406,-73.9929 5.68428263762215E+017,negative,0.6854,Late Flight,0.6854,US Airways,dantedidWHAT,0,@USAirways our hold up now is the captain that was Late Flight...his bag doesn't fit.,2015-02-19 07:13:53 -0800,40.7722,-73.9895 5.68423848732991E+017,negative,1,Customer Service Issue,0.3663,US Airways,Heartliss,0,@USAirways that's it?!?!?,2015-02-19 06:56:20 -0800,40.7719,-73.9515 5.68423588077937E+017,positive,0.6931,,0,US Airways,CakeNDeath,0,@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! 😀,2015-02-19 06:55:18 -0800,40.7431,-73.9908 5.6842245460922E+017,negative,1,Flight Attendant Complaints,0.3626,US Airways,Heartliss,0,@USAirways they had to turn the seat cushions over and clean the area. Please explain this issue?,2015-02-19 06:50:48 -0800,40.7284,-74.0009 5.68422177571258E+017,negative,1,Customer Service Issue,0.6795,US Airways,Heartliss,0,"@USAirways My booked seat ended up being the last row which was labeled ""do no occupy"" had to play musical chairs for 30 mins. Unacceptable",2015-02-19 06:49:42 -0800,40.7393,-73.9845 5.68417913914442E+017,negative,0.6632,Customer Service Issue,0.3368,US Airways,HirasmusBidragi,0,@USAirways phone support rebooked but orig flt was Late Flight. Made it!,2015-02-19 06:32:46 -0800,40.6895,-73.9925 5.68417751854932E+017,positive,1,,,US Airways,HirasmusBidragi,0,@USAirways KUDOS to your phone support and Charlotte gate staff!,2015-02-19 06:32:07 -0800,40.727,-73.9915 5.6841660272889E+017,negative,0.6768,Can't Tell,0.3536,US Airways,chrisacoote,0,@USAirways let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less!,2015-02-19 06:27:33 -0800,40.7224,-74.0037 5.68414700326797E+017,negative,0.6333,Late Flight,0.3222,US Airways,cahillwilliamr,0,@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt,2015-02-19 06:19:59 -0800,40.8377,-74.1368 5.68411114448523E+017,negative,1,Late Flight,0.3483,US Airways,HirasmusBidragi,0,@USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883),2015-02-19 06:05:44 -0800,40.7734,-73.9808 5.68410282298622E+017,negative,1,Damaged Luggage,0.6868,US Airways,chrisacoote,0,"@USAirways I thought about moving a lot of business over too, but first impressions count.. Glad it was miles and not cash.",2015-02-19 06:02:26 -0800,40.7707,-73.8671 5.684096514669E+017,neutral,1,,,US Airways,cahillwilliamr,0,@USAirways any chance of making #561?,2015-02-19 05:59:56 -0800,40.7332,-73.9886 5.6840807416116E+017,negative,1,Late Flight,1,US Airways,cahillwilliamr,0,@USAirways on flight # 556 delayed#connection help for flight # 561 # help via email,2015-02-19 05:53:40 -0800,40.6837,-73.9719 5.68405950958334E+017,negative,1,Customer Service Issue,1,US Airways,princessjenine,0,@usairways hey just letting you know you're the worst fucking service I've ever used thanks for nothing,2015-02-19 05:45:13 -0800,40.7395,-73.99 5.68402562107499E+017,neutral,1,,,US Airways,AntrimLens,1,"@USAirways Flight US 723 from @DublinAirport to @PHLAirport passing over @LoveLoughNeagh at 20,000 ft this morning. http://t.co/FRd0cAy6DA",2015-02-19 05:31:45 -0800,40.7175,-74.0036 5.68398620686467E+017,neutral,1,,,US Airways,NovaCat91,0,@USAirways OK she is worried that something is wrong with the flight - #1870 - and should she consider flying earlier,2015-02-19 05:16:06 -0800,40.7175,-73.9587 5.68397140977979E+017,negative,1,Customer Service Issue,1,US Airways,NovaCat91,0,@USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise.,2015-02-19 05:10:13 -0800,40.7144,-74.0152 5.68396913726382E+017,negative,1,Can't Tell,0.6404,US Airways,NovaCat91,0,"@USAirways my wife is trying to check in for a flight tonight out of RSW...website not allowing, saying must go to airport... [Part 1 of 2]",2015-02-19 05:09:19 -0800,40.7373,-73.9928 5.68394432900432E+017,negative,1,Flight Booking Problems,0.3548,US Airways,illegalholland,0,@USAirways lol thanks to you we had to switch to American http://t.co/Sl6BDRXfN8,2015-02-19 04:59:27 -0800,40.718,-74.0031 5.68388846125224E+017,negative,1,Can't Tell,0.6694,US Airways,HirasmusBidragi,0,@USAirways 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...?,2015-02-19 04:37:15 -0800,40.7451,-73.9937 5.68388625689236E+017,neutral,0.6714,,0,US Airways,TomFutureforall,0,@USAirways good ideas...she is traveling today...at airport. Need to petition faa regarding silly 24 name change rule.,2015-02-19 04:36:23 -0800,40.7504,-73.9831 5.6838803748422E+017,neutral,0.7083,,0,US Airways,TomFutureforall,0,"@USAirways res went under her maiden name...married 50...no docs with maiden name. Hence, problem.",2015-02-19 04:34:02 -0800,40.7439,-73.9881 5.68387549867037E+017,negative,1,Customer Service Issue,0.3499,US Airways,TomFutureforall,0,@USAirways just called reservations. Cannot change just able to put note on res. Problem is tsa...,2015-02-19 04:32:06 -0800,40.7232,-74.0063 5.68387111931527E+017,negative,0.6527,Late Flight,0.6527,US Airways,HirasmusBidragi,0,"@USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?",2015-02-19 04:30:22 -0800,40.7592,-73.9791 5.68386094875738E+017,negative,1,Late Flight,1,US Airways,CakeNDeath,0,@USAirways plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239,2015-02-19 04:26:19 -0800,40.7279,-74.0052 5.68386017037672E+017,neutral,0.3421,,0,US Airways,TomFutureforall,0,"@USAirways btw, not upset at usaiways, promise.",2015-02-19 04:26:01 -0800,40.7517,-73.9761 5.68384147464569E+017,negative,1,Can't Tell,1,US Airways,illegalholland,0,@USAirways i hate you,2015-02-19 04:18:35 -0800,40.7617,-73.9691 5.68384143379157E+017,negative,0.6365,Customer Service Issue,0.3377,US Airways,TomFutureforall,0,"@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems. Yes, understand non transferable",2015-02-19 04:18:34 -0800,40.7116,-73.9622 5.6838350053077E+017,negative,1,Can't Tell,0.7149,US Airways,TomFutureforall,0,@USAirways understood and so does us airways. Getting through tsa is the problem,2015-02-19 04:16:01 -0800,40.7116,-73.9622 5.6838279050639E+017,negative,0.6778,Bad Flight,0.6778,US Airways,kim_blake,0,@USAirways I paid for my seat. I expect to be able to use my full seat,2015-02-19 04:13:11 -0800,40.7063,-74.0089 5.6838219608123E+017,negative,0.6631,Bad Flight,0.6631,US Airways,kim_blake,0,"@USAirways if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse? #nothappy",2015-02-19 04:10:50 -0800,40.7571,-73.9695 5.68378076955939E+017,negative,1,Flight Booking Problems,1,US Airways,BurntTurkey69,0,@USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff,2015-02-19 03:54:28 -0800,40.7524,-73.9877 5.6837442213607E+017,negative,1,Flight Attendant Complaints,0.6522,US Airways,scm1133,0,"@USAirways the gate agent said ""it's booked in full. Sorry"" I had a ticket with a 1st class seat. I will call customer service when I land.",2015-02-19 03:39:56 -0800,40.6445,-73.782 5.68373807414714E+017,negative,1,Customer Service Issue,1,US Airways,ProActivePT,0,"@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!",2015-02-19 03:37:30 -0800,40.7416,-74.0013 5.68373623737557E+017,neutral,0.6667,,0,US Airways,TomFutureforall,0,@USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..,2015-02-19 03:36:46 -0800,40.7227,-74.0045 5.68372767810126E+017,negative,1,Can't Tell,1,US Airways,emmahhjo,0,@USAirways you're the only airline that's not open sooner. It's not a confidence booster.,2015-02-19 03:33:22 -0800,40.7264,-73.9803 5.68364074427421E+017,negative,1,Customer Service Issue,0.6275,US Airways,scm1133,1,@USAirways checked in last night @ airport by supervisor w boarding pass for 1A - boarding today seat changed to 7F. How does that happen?,2015-02-19 02:58:49 -0800,40.7511,-73.9804 5.68361346464498E+017,negative,1,Flight Booking Problems,0.6444,US Airways,TomFutureforall,0,@USAirways new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA,2015-02-19 02:47:59 -0800,40.7195,-73.9933 5.68360334609613E+017,negative,0.6612,Flight Booking Problems,0.3692,US Airways,TomFutureforall,0,@USAirways cardholder is flying. We both have us airways and advantage cards which is more frustrating.,2015-02-19 02:43:58 -0800,40.7628,-73.978 5.68356849189151E+017,neutral,0.6923,,0,US Airways,TomFutureforall,0,@USAirways I received a brochure in the mail touting all the benefits of the advantage card with usa now merged...baggage included,2015-02-19 02:30:07 -0800,40.7283,-73.988 5.68354818344923E+017,neutral,1,,,US Airways,TomFutureforall,0,"@USAirways if I paid for ticket with advantage world executive card, do I pay baggage fees when flying us airways? Wife traveling now",2015-02-19 02:22:02 -0800,40.7537,-73.972 5.68341364951388E+017,negative,1,Customer Service Issue,1,US Airways,LE2BIGDAVE,0,@USAirways this has been the worst trip with little to no customer service,2015-02-19 01:28:35 -0800,40.7646,-73.9637 5.68298773941756E+017,negative,1,Flight Attendant Complaints,0.6771,US Airways,ncuccia,0,@USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent. 130am,2015-02-18 22:39:20 -0800,40.7646,-73.9637 5.68289529561518E+017,negative,1,Customer Service Issue,0.6443,US Airways,faye_nds,0,"@USAirways flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights..",2015-02-18 22:02:36 -0800,40.7301,-73.9994 5.68284538914386E+017,negative,0.6699,Can't Tell,0.6699,US Airways,KBStrauss,0,"@USAirways thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account.. a long, incredibly frustrating day",2015-02-18 21:42:46 -0800,40.6623,-73.9373 5.6828247807667E+017,negative,1,Customer Service Issue,0.6739,US Airways,Gregg_Silver,0,"@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself",2015-02-18 21:34:35 -0800,40.7227,-74.0045 5.68276831134192E+017,negative,1,Customer Service Issue,1,US Airways,Gregg_Silver,0,@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help,2015-02-18 21:12:09 -0800,40.726,-73.9918 5.68274949275824E+017,negative,1,Customer Service Issue,0.6642,US Airways,ContentFac,0,"@USAirways Been dealing w/ @americanair to solve the probs your team created. Your Manch, NH staff is clearly your C-team, btw. #NotEvenJV",2015-02-18 21:04:40 -0800,40.7238,-73.9855 5.68273310347166E+017,positive,0.6802,,,US Airways,CaraModisett,0,@USAirways Will do :),2015-02-18 20:58:09 -0800,40.7517,-73.9899 5.68272139075387E+017,negative,1,Customer Service Issue,0.3621,US Airways,jennieeng,0,@USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways,2015-02-18 20:53:30 -0800,40.7175,-74.007 5.68265355115815E+017,positive,0.6472,,0,US Airways,RuelBass,0,@USAirways thank you. We filled out a claim and hope to have the bags tomorrow.,2015-02-18 20:26:33 -0800,40.7527,-73.9815 5.68265016253628E+017,negative,1,Lost Luggage,0.6437,US Airways,scheds14,0,"@USAirways I didn't Cancelled Flight my flight, you did. Than you loved me to another flight and forgot my bags",2015-02-18 20:25:12 -0800,40.7227,-73.9886 5.68259618884993E+017,positive,1,,,US Airways,schenkeytown,0,@USAirways - done :),2015-02-18 20:03:45 -0800,40.7837,-73.9796 5.68258726668444E+017,negative,1,Customer Service Issue,1,US Airways,bhardwaj_j,0,@USAirways : i was told my ticket expired but i never recvd any notice before it expired .This sucks.i paid 40k miles & $125 for the tckt,2015-02-18 20:00:12 -0800,40.7637,-73.9751 5.68258333649605E+017,positive,1,,,US Airways,dianalovesdave,0,"@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. ""Greetings from the pointy end of the airplane"" haha thanks!",2015-02-18 19:58:39 -0800,40.7566,-73.9694 5.68258093051728E+017,neutral,1,,,US Airways,Gregg_Silver,0,@USAirways just noticed that I don't believe I saw a confirmation for a flight I bought a few weeks ago. Def paid though. #help #resend?,2015-02-18 19:57:41 -0800,40.7459,-73.9843 5.68258075431477E+017,negative,1,Customer Service Issue,1,US Airways,tannapistolis,0,@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude & unacceptable #fail,2015-02-18 19:57:37 -0800,40.7817,-73.9557 5.68257392195936E+017,neutral,0.6421,,,US Airways,tmiw,0,@USAirways any plans to support #ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card.,2015-02-18 19:54:54 -0800,40.76,-73.9776 5.68256282668302E+017,neutral,0.3655,,0,US Airways,f0ll0wer99,0,@USAirways got through on the phone. usair Cancelled Flightled her return flights because she missed a flight on her way out. they took care of it,2015-02-18 19:50:30 -0800,40.7421,-73.9907 5.68255924130984E+017,negative,1,Customer Service Issue,0.3616,US Airways,KBStrauss,0,@USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min,2015-02-18 19:49:04 -0800,40.7519,-73.9847 5.68255867751166E+017,negative,1,Late Flight,0.6826,US Airways,cnichols9,0,@USAirways 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles?,2015-02-18 19:48:51 -0800,40.758,-73.9916 5.68255534941545E+017,neutral,1,,,US Airways,AnnetteNaif,0,“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.” sent,2015-02-18 19:47:31 -0800,40.7639,-73.9738 5.68252192592769E+017,negative,1,Cancelled Flight,0.6667,US Airways,scheds14,0,@USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5,2015-02-18 19:34:14 -0800,40.7229,-74.0049 5.68251315220042E+017,negative,1,Late Flight,0.6832,US Airways,Hannah01486019,0,"@USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight.",2015-02-18 19:30:45 -0800,40.7263,-73.9917 5.68250311455982E+017,negative,1,Can't Tell,0.6617,US Airways,terryheubert,0,@USAirways #flight4592 LET US OFF THIS PLANE!!! please go to a gate. This is absurd.,2015-02-18 19:26:46 -0800,40.7569,-73.9719 5.6824815136827E+017,neutral,0.6543,,0,US Airways,bobbyisaacson,0,@USAirways will I get the full amount credited to my account for US Airways credit?,2015-02-18 19:18:11 -0800,40.7534,-73.9741 5.68248102018286E+017,negative,1,Lost Luggage,1,US Airways,DillardJ32,0,@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.,2015-02-18 19:17:59 -0800,40.6877,-73.9702 5.68247480023962E+017,negative,1,Lost Luggage,1,US Airways,RuelBass,0,@USAirways lost our luggage. #yay,2015-02-18 19:15:31 -0800,40.7176,-73.9912 5.68246970126438E+017,neutral,1,,,US Airways,RebeccaHaber,0,@USAirways I found a flight I want on @CheapOair. Is my @AmericanAir AA Advantage # applicable to earn miles on it since you're merging?,2015-02-18 19:13:29 -0800,40.7393,-73.9913 5.6824673622288E+017,negative,1,longlines,1,US Airways,vallie_grl,0,@USAirways really frustrating to be endlessly waiting at PHL for a ground crew to taxi us in at 10pm at night. Why is this taking so long?!,2015-02-18 19:12:34 -0800,40.6941,-73.9834 5.68245800788222E+017,negative,0.6447,Bad Flight,0.3368,US Airways,AYoungWVU,0,@USAirways Thanks for calling me about my 10:00p redirected flight at 10:07p. #SmoothOperation,2015-02-18 19:08:51 -0800,40.7232,-73.9857 5.68245558919504E+017,negative,1,Customer Service Issue,1,US Airways,bhardwaj_j,0,@USAirways : its just a very bad customer service experience// can you help,2015-02-18 19:07:53 -0800,40.797,-73.949 5.68245429491655E+017,negative,1,Customer Service Issue,0.6701,US Airways,bhardwaj_j,0,"@USAirways : i have been trying to reach dividend miles to extend my ticket for last 3 days , 20 + calls and i get a message to call back",2015-02-18 19:07:22 -0800,40.7363,-74.0077 5.68244508837736E+017,neutral,1,,,US Airways,KBStrauss,0,@USAirways really!??,2015-02-18 19:03:43 -0800,40.6635,-73.9954 5.68244413031449E+017,negative,1,Late Flight,0.6733,US Airways,KBStrauss,0,@USAirways how does an airline misplace an airline attendant?!! been at Reagan airport since 1pm10:15 to Cincy is delayed trying to find her,2015-02-18 19:03:20 -0800,40.7226,-74.0017 5.68244094583108E+017,negative,1,Flight Booking Problems,0.3539,US Airways,mma718,0,@USAirways My flight finally arrived in Charlotte. They booked my luggage thru to lga but no room on flight for me. What a mess,2015-02-18 19:02:04 -0800,40.7637,-73.9709 5.68243079003529E+017,negative,1,Lost Luggage,0.6801,US Airways,scheds14,0,"@USAirways been on hold for over an hour, still don't know where my bags are, won't refund me my flight?!?! It wasn't weather!!",2015-02-18 18:58:02 -0800,40.7648,-73.9609 5.68242359928037E+017,negative,1,Can't Tell,0.6625,US Airways,od2be2003,0,@USAirways no your not!,2015-02-18 18:55:10 -0800,40.7357,-73.9982 5.68241989453394E+017,negative,1,Can't Tell,0.3565,US Airways,f0ll0wer99,0,@USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled,2015-02-18 18:53:42 -0800,40.7258,-73.9979 5.6823997827636E+017,positive,1,,,US Airways,dream_weaver96,0,@USAirways thank you for fixing my 5 hour delay.,2015-02-18 18:45:42 -0800,40.7258,-73.9979 5.68238605036065E+017,negative,1,Customer Service Issue,0.6838,US Airways,iamlisa222,0,@USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing,2015-02-18 18:40:15 -0800,40.6266,-73.9666 5.68236763128463E+017,negative,1,Customer Service Issue,1,US Airways,iamlisa222,0,@USAirways this is more than having patience. This is not acceptable. http://t.co/N7pSuEJDC8,2015-02-18 18:32:56 -0800,40.7436,-73.9882 5.68235890205532E+017,neutral,1,,,US Airways,cakurth,0,@USAirways please follow me so I can DM you about something,2015-02-18 18:29:28 -0800,40.7418,-74.0072 5.68234992557527E+017,positive,1,,,US Airways,MarisaCavanaugh,0,@usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :),2015-02-18 18:25:54 -0800,40.7639,-73.9763 5.68234162639E+017,positive,1,,,US Airways,CAVHkraMriA,0,@USAirways landed safely everything worked out.,2015-02-18 18:22:36 -0800,40.7745,-73.9491 5.68232802749162E+017,negative,1,Customer Service Issue,1,US Airways,iamlisa222,0,@USAirways can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline #wth,2015-02-18 18:17:12 -0800,40.7241,-73.9944 5.68231913040814E+017,negative,1,Can't Tell,0.3608,US Airways,ClareGannon,0,@USAirways you used to have an evening flight DCA-DSM and an early AM return. Now it's middle of the work day for both. Inconvenient.,2015-02-18 18:13:39 -0800,40.6879,-74.1811 5.68230023251042E+017,negative,1,Late Flight,1,US Airways,dream_weaver96,0,@USAirways delays to the max,2015-02-18 18:06:09 -0800,40.7585,-73.9733 5.68229427286405E+017,positive,0.6891,,,US Airways,dMORE14,0,@USAirways on Sunday! Can't wait! See you then,2015-02-18 18:03:47 -0800,40.7219,-74.0043 5.68229143860658E+017,negative,1,Customer Service Issue,1,US Airways,iamlisa222,0,@USAirways well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy http://t.co/m7MMq2f5FA,2015-02-18 18:02:39 -0800,40.7741,-73.8727 5.68228746697814E+017,negative,1,Late Flight,0.6702,US Airways,MendezJenn,0,@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far,2015-02-18 18:01:05 -0800,40.7156,-73.9537 5.6822861427526E+017,negative,1,Customer Service Issue,1,US Airways,tlbelote,0,"@USAirways attempting ckin for flight on 2/19 all day, site unable to retrieve details. Called twice and disconnected.",2015-02-18 18:00:33 -0800,40.7774,-73.9634 5.68226977070633E+017,negative,1,Customer Service Issue,1,US Airways,drb1125,0,@USAirways Emailed them a week ago and still nothing...,2015-02-18 17:54:03 -0800,40.7597,-73.9742 5.68225166527992E+017,negative,0.7012,Customer Service Issue,0.3719,US Airways,sara_regis19,0,@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!,2015-02-18 17:46:51 -0800,40.7343,-73.9891 5.68224769872503E+017,negative,1,Customer Service Issue,1,US Airways,BokaLaBoca,0,@USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE,2015-02-18 17:45:16 -0800,40.7327,-73.9913 5.68223950926447E+017,negative,1,longlines,0.3363,US Airways,MendezJenn,0,@USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr,2015-02-18 17:42:01 -0800,40.7415,-73.9893 5.68223612802638E+017,negative,0.6859,Late Flight,0.6859,US Airways,TravisAJB,0,@USAirways is the real MVP for holding up the flight connecting Philly to Tampa.,2015-02-18 17:40:41 -0800,40.6697,-73.9731 5.68223380375077E+017,positive,1,,,US Airways,LayneHillesland,0,@USAirways finally rectified my flight situation! Thanks again,2015-02-18 17:39:45 -0800,40.7402,-74.0079 5.68222090769379E+017,neutral,1,,,US Airways,bobbyisaacson,0,@USAirways so what is the difference between Cancelled Flighting and reFlight Booking Problems - will that help me avoid a change fee?,2015-02-18 17:34:38 -0800,40.7695,-73.9672 5.68221761898209E+017,positive,1,,,US Airways,bryanjholmes,0,@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything,2015-02-18 17:33:19 -0800,40.769,-73.9958 5.68220625648673E+017,negative,1,Cancelled Flight,1,US Airways,dmorgancu,0,@USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done,2015-02-18 17:28:48 -0800,40.7252,-74.0014 5.68220033299542E+017,negative,1,Lost Luggage,1,US Airways,tannapistolis,0,@USAirways I have been doing that all day. Can't find my bag anywhere bc they're saying it was never scanned & technically never left LAX.,2015-02-18 17:26:27 -0800,40.7293,-73.9819 5.6821990135946E+017,negative,1,Late Flight,0.673,US Airways,MendezJenn,0,@USAirways why no ground crew at DCA when we're already Late Flight arriving #evenLate Flightr,2015-02-18 17:25:56 -0800,40.7206,-73.9997 5.68218884060242E+017,negative,1,Lost Luggage,1,US Airways,scheds14,0,@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here,2015-02-18 17:21:53 -0800,40.7591,-73.9949 5.68218389619077E+017,positive,1,,,US Airways,billgunger,0,@USAirways ice cream up front! Solid,2015-02-18 17:19:55 -0800,40.7697,-73.9811 5.68217681838641E+017,positive,1,,,US Airways,statepkt,0,@USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout,2015-02-18 17:17:06 -0800,40.7739,-73.8726 5.68216602866377E+017,negative,1,Lost Luggage,1,US Airways,tannapistolis,0,@USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!!,2015-02-18 17:12:49 -0800,40.7583,-73.9726 5.68216411404808E+017,negative,1,Customer Service Issue,1,US Airways,ximplosionx,0,"@USAirways Your software is broken. ""Call Customer Support"" is not the fix. Like I said earlier, yell at your developers.",2015-02-18 17:12:04 -0800,40.7453,-73.996 5.68216196132303E+017,negative,1,Flight Booking Problems,1,US Airways,ximplosionx,0,@USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen.,2015-02-18 17:11:12 -0800,40.7025,-74.0137 5.68215917894738E+017,neutral,0.6679,,0,US Airways,bobbyisaacson,0,"@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change",2015-02-18 17:10:06 -0800,40.5753,-73.963 5.68215307170521E+017,negative,1,Customer Service Issue,1,US Airways,SneakerPimp215,0,"@USAirways @AmericanAir hey guys, due to some horrible customer service issues is there any way I can get a checked bag credit?",2015-02-18 17:07:40 -0800,40.7966,-73.9623 5.68214100578324E+017,negative,1,Late Flight,1,US Airways,RyanMWatts,0,@USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone,2015-02-18 17:02:53 -0800,40.7192,-74.0054 5.682138436183E+017,negative,1,Can't Tell,0.6804,US Airways,ximplosionx,0,@USAirways Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere.,2015-02-18 17:01:51 -0800,40.7177,-73.9992 5.68213769798578E+017,negative,1,Can't Tell,0.6465,US Airways,LinseyGarwood,0,@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa.,2015-02-18 17:01:34 -0800,40.7076,-73.9461 5.68211517398786E+017,negative,0.6588,Late Flight,0.6588,US Airways,unicatfan,0,@USAirways I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight?,2015-02-18 16:52:37 -0800,40.748,-73.993 5.68211263303639E+017,negative,1,Flight Attendant Complaints,0.3489,US Airways,DAngel082,0,@USAirways so far I've gotten six different answers,2015-02-18 16:51:36 -0800,40.7488,-74.0036 5.68211021497639E+017,negative,1,Flight Booking Problems,1,US Airways,ximplosionx,0,@USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double.,2015-02-18 16:50:39 -0800,40.6872,-73.915 5.68210928484913E+017,neutral,0.6599,,0,US Airways,bobbyisaacson,0,@USAirways I got an email asking me to checkin TMRW for a flight I meant to book for 3/19 - can someone please help! @WallStSlumLord @PKG49,2015-02-18 16:50:16 -0800,40.7657,-73.9826 5.68210743390118E+017,negative,1,Customer Service Issue,1,US Airways,StefThinks,0,"@USAirways what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold, being transferred to idk where...",2015-02-18 16:49:32 -0800,40.7563,-73.9795 5.68210512405791E+017,negative,1,Flight Attendant Complaints,0.6573,US Airways,mma718,0,@USAirways The captain turned off the seat belt sign so people can get up and walk around. That's not good.,2015-02-18 16:48:37 -0800,40.766,-73.9814 5.68208488335331E+017,negative,1,Lost Luggage,1,US Airways,DAngel082,1,@USAirways I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today.,2015-02-18 16:40:35 -0800,40.762,-73.9867 5.68208413286478E+017,negative,1,Customer Service Issue,0.6526,US Airways,ximplosionx,0,@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.,2015-02-18 16:40:17 -0800,40.7486,-73.9782 5.6820802777557E+017,negative,1,Late Flight,1,US Airways,mma718,0,@USAirways I wish we were on our way. Now there's a problem w/de-icing.Three & 1/2 hour delay so far & sill not sure if we'll be taking off.,2015-02-18 16:38:45 -0800,40.7865,-73.9526 5.68202255205335E+017,negative,1,Customer Service Issue,0.3558,US Airways,od2be2003,0,@USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.,2015-02-18 16:15:48 -0800,40.74,-73.9895 5.68200350697718E+017,negative,1,Can't Tell,1,US Airways,od2be2003,0,@USAirways you run a piece of shit airline!! Thanks for ruining AA,2015-02-18 16:08:14 -0800,40.7417,-73.9893 5.6819998825533E+017,negative,0.6669,Customer Service Issue,0.6669,US Airways,AnnetteNaif,0,“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.” Confirmation code?,2015-02-18 16:06:48 -0800,40.7243,-73.9876 5.68199678896038E+017,negative,0.6717,Bad Flight,0.3573,US Airways,mma718,0,@USAirways Finally back on board. Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier,2015-02-18 16:05:34 -0800,40.7643,-73.9706 5.68196165780578E+017,negative,1,Can't Tell,0.3579,US Airways,thefisch26,0,"@USAirways Secondary screenings, a piece of the plane missing... Anything you want to tell us?",2015-02-18 15:51:37 -0800,40.7388,-74.0076 5.68194520497713E+017,negative,1,Late Flight,1,US Airways,CAVHkraMriA,0,@USAirways sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting.,2015-02-18 15:45:04 -0800,40.7752,-73.9593 5.68194475077571E+017,neutral,0.6527,,0,US Airways,LindseyWaters1,0,@USAirways my TSA precheck isn't showing up on my boarding pass for my flight tomorrow...help!? #USAirways #TSAPreCheck,2015-02-18 15:44:54 -0800,40.7557,-73.99 5.6819442790407E+017,negative,1,Customer Service Issue,1,US Airways,NickAbel5,0,"@USAirways I appreciate that you actually monitor Twitter, so please pass along my feedback. I've tried calling about 15 times in 4 days :(",2015-02-18 15:44:42 -0800,40.7408,-73.9972 5.68194265022648E+017,negative,1,Customer Service Issue,1,US Airways,shammywhits,0,@USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.,2015-02-18 15:44:03 -0800,40.7634,-73.9801 5.68192271453188E+017,negative,1,Can't Tell,0.3635,US Airways,mma718,0,@USAirways I don't think I've ever had a us airways flight that went smoothly.,2015-02-18 15:36:08 -0800,40.7424,-73.991 5.68189372362674E+017,negative,1,Customer Service Issue,1,US Airways,NickAbel5,0,@USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL,2015-02-18 15:24:37 -0800,40.7321,-73.9807 5.68188243713372E+017,negative,1,Flight Attendant Complaints,0.6452,US Airways,trevels11,0,"@USAirways once again your service leaves a lot to be desired. Flight 5141 here early, but short staffing means we wait on Tarmac...Thanks",2015-02-18 15:20:08 -0800,40.7526,-73.9902 5.68187959276646E+017,negative,1,Late Flight,0.3441,US Airways,mma718,0,@USAirways the Late Flightr flight to Charleston is leaving before the flight scheduled earlier. That's so wrong,2015-02-18 15:19:00 -0800,40.7555,-73.9979 5.68185352441213E+017,negative,1,Late Flight,1,US Airways,mma718,0,"@USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga. Not good",2015-02-18 15:08:39 -0800,40.7324,-73.9765 5.68185092163678E+017,negative,1,Late Flight,1,US Airways,ERnurseMatt,0,@USAirways we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? #notcool,2015-02-18 15:07:36 -0800,40.7265,-73.9958 5.68181747357229E+017,negative,1,Cancelled Flight,0.7113,US Airways,hinabinaa,0,"@USAirways @MarciaVeronicaa she missed her uncle's funeral, and you ""hope"" they can find another flight. That's very considerate of you.",2015-02-18 14:54:19 -0800,40.7493,-73.9842 5.68180869120135E+017,negative,1,Cancelled Flight,1,US Airways,N0SBIGLEM,0,@USAirways My last flight was Cancelled Flightled and I'm very disappointed.,2015-02-18 14:50:50 -0800,40.7645,-73.9692 5.68178085415092E+017,negative,1,Can't Tell,1,US Airways,MarciaVeronicaa,1,@USAirways just lost a faithful customer.,2015-02-18 14:39:46 -0800,40.7237,-73.9931 5.68175505314337E+017,negative,1,Can't Tell,0.3536,US Airways,DAngel082,0,@USAirways I have 3 times and no one has been able to help me out,2015-02-18 14:29:31 -0800,40.745,-74.006 5.68175323470291E+017,positive,1,,,US Airways,pocketsizemando,0,@USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything,2015-02-18 14:28:47 -0800,40.7615,-73.9704 5.68175282919739E+017,negative,1,Late Flight,1,US Airways,Scscottish,0,"@usairways. Seriously, attendants go AWOL for 60 mins. Now flight further delayed. Don't lite a match either http://t.co/mT8sPlm02v",2015-02-18 14:28:38 -0800,40.6772,-73.9386 5.68174975028466E+017,negative,1,Customer Service Issue,1,US Airways,honorawalsh,0,"@USAirways Joined Silver Preferred because I heard customer service was so great, pity I was misguided.",2015-02-18 14:27:24 -0800,40.7734,-73.953 5.68174847450329E+017,negative,1,Late Flight,0.356,US Airways,RayAllStar28,0,@USAirways it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys,2015-02-18 14:26:54 -0800,40.7584,-73.9691 5.68174802059465E+017,negative,1,Customer Service Issue,1,US Airways,Twinscream1,0,@USAirways well this is about as worthless as your regular service. A bunch of do nothings and idiots. #sucks,2015-02-18 14:26:43 -0800,40.7617,-73.9821 5.68173724974879E+017,negative,0.6733,Cancelled Flight,0.6733,US Airways,RayAllStar28,0,@USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready,2015-02-18 14:22:26 -0800,40.7415,-74.0072 5.68173388663013E+017,negative,1,Cancelled Flight,0.6711,US Airways,GignacForLowell,0,"@USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic",2015-02-18 14:21:06 -0800,40.7207,-74.0097 5.68173151798108E+017,negative,0.7012,Cancelled Flight,0.3582,US Airways,RayAllStar28,0,"@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate",2015-02-18 14:20:10 -0800,40.7658,-73.8643 5.68172839758631E+017,negative,0.6794,Lost Luggage,0.6794,US Airways,DAngel082,0,@USAirways thanks! Now I just need to locate where my luggage is!,2015-02-18 14:18:55 -0800,40.7293,-73.9966 5.6817153832484E+017,positive,0.7049,,,US Airways,davegoldfarb,0,@USAirways we haven't departed yet so let's not get too high hopes. But everything has been on schedule so far,2015-02-18 14:13:45 -0800,40.7446,-73.9891 5.68171144504873E+017,negative,0.34,Late Flight,0.34,US Airways,Kurt_Wirth,0,"@USAirways Thanks for showing interest...3880 to Greenville, SC.",2015-02-18 14:12:11 -0800,40.7524,-73.9945 5.68170794670551E+017,negative,1,Customer Service Issue,0.6276,US Airways,od2be2003,0,@USAirways your app sucks balls compared to @AmericanAir,2015-02-18 14:10:48 -0800,40.7648,-73.9784 5.68170119664443E+017,negative,1,Late Flight,1,US Airways,The_Big_Guy27,0,@USAirways #USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR,2015-02-18 14:08:07 -0800,40.7192,-74.0016 5.68169732895052E+017,neutral,0.6499,,0,US Airways,dsearls,0,"@USAirways Thanks. Suggestion: stop the promo messages after a bit and just run music & a msg that says ""call volume is high."" #vrm",2015-02-18 14:06:35 -0800,40.694,-74.1769 5.68167414493532E+017,negative,1,Flight Attendant Complaints,1,US Airways,od2be2003,0,"@USAirways ""admirals club"" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!",2015-02-18 13:57:22 -0800,40.7405,-73.9858 5.68166478572204E+017,negative,1,Bad Flight,0.6836,US Airways,MelaniePanton,0,"@USAirways to CLT from JFK nasty planes, dirty seats & floors, rude flight attendants- hopefully AA can get you cleaned up #disgusting #vile",2015-02-18 13:53:39 -0800,40.7749,-73.99 5.68166390873653E+017,negative,1,Flight Booking Problems,0.6818,US Airways,I_Am_ErikaG,0,@USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account.,2015-02-18 13:53:18 -0800,40.7451,-74.0055 5.68166268546748E+017,positive,0.3419,,0,US Airways,TroyTrudel,0,@USAirways ok thank you we were told ground delay due to snow.,2015-02-18 13:52:49 -0800,40.7222,-73.9888 5.68165058229998E+017,negative,1,Late Flight,0.6842,US Airways,RayAllStar28,0,@USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew?,2015-02-18 13:48:00 -0800,40.7078,-74.0066 5.68164721406419E+017,negative,1,Flight Attendant Complaints,0.6577,US Airways,RayAllStar28,0,"@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485",2015-02-18 13:46:40 -0800,40.7667,-73.9927 5.681639073256E+017,neutral,0.6643,,,US Airways,Hayleyville,0,@USAirways Looking forward to some friends and family time in Arizona.,2015-02-18 13:43:26 -0800,40.7433,-73.9745 5.68163524314145E+017,negative,1,Customer Service Issue,1,US Airways,Twinscream1,0,@USAirways no they dont. I think I already said that. No one responds. Its an auto response. Wait is this an auto response??????,2015-02-18 13:41:54 -0800,40.7256,-74.0057 5.68163426343785E+017,positive,1,,,US Airways,GabeFerris,0,@USAirways @AmericanAir First Class all the way!!💺✈️ Headed to @portlandjetport http://t.co/kDMq0jps02,2015-02-18 13:41:31 -0800,40.7203,-73.9633 5.68162673981944E+017,negative,1,Customer Service Issue,1,US Airways,BigDavew2k,0,@USAirways started trying to reach a real person over an hour ago still no luck,2015-02-18 13:38:32 -0800,40.7205,-74.0103 5.68162091175182E+017,negative,0.6344,Can't Tell,0.3333,US Airways,TroyTrudel,0,"@USAirways us2118 My wife in Boston says no snow right now.",2015-02-18 13:36:13 -0800,40.7562,-74.2728 5.68162061278011E+017,negative,1,Customer Service Issue,1,US Airways,BigDavew2k,0,@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care,2015-02-18 13:36:06 -0800,40.7329,-73.9961 5.68161997935608E+017,negative,1,Customer Service Issue,1,US Airways,Twinscream1,0,@USAirways you see now that is a lie. They auto respond with insulting email. #sucks,2015-02-18 13:35:50 -0800,40.6884,-73.9845 5.68161284249797E+017,positive,0.6495,,0,US Airways,ALHphoto,0,@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better,2015-02-18 13:33:00 -0800,40.8311,-73.927 5.68160713170149E+017,positive,0.6705,,0,US Airways,Jeffrey_Hurley,0,@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd,2015-02-18 13:30:44 -0800,40.7573,-73.9688 5.68159483786084E+017,negative,1,Late Flight,0.7108,US Airways,TroyTrudel,0,@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston? Usair flight 2218 #US2218,2015-02-18 13:25:51 -0800,40.7506,-73.9396 5.68158427664527E+017,negative,1,Customer Service Issue,1,US Airways,scm1133,0,@USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering.,2015-02-18 13:21:39 -0800,40.7604,-73.9828 5.68157856576475E+017,positive,1,,,US Airways,hotcakes_33,0,@USAirways thanks.,2015-02-18 13:19:23 -0800,40.7647,-73.9807 5.68156002941415E+017,negative,1,Cancelled Flight,1,US Airways,scottcode,0,@USAirways You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again...,2015-02-18 13:12:01 -0800,40.7537,-73.9752 5.68155954484798E+017,positive,1,,,US Airways,CSquieri,0,@USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow,2015-02-18 13:11:50 -0800,40.7138,-73.9493 5.68155779225788E+017,neutral,1,,,US Airways,hotcakes_33,0,@USAirways I have a flight in Saturday from MCI to CLT and there's heavy snow predicted in MCI. When will u allow for changes?,2015-02-18 13:11:08 -0800,40.7344,-73.9909 5.6815481641479E+017,negative,1,Cancelled Flight,1,US Airways,as4438,0,@USAirways I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them,2015-02-18 13:07:18 -0800,40.7498,-73.9834 5.68153752533733E+017,negative,1,Customer Service Issue,1,US Airways,Twinscream1,0,@USAirways how does that help me when I get no response from there??? #usairwayssucks,2015-02-18 13:03:05 -0800,40.7452,-73.9942 5.68153430776287E+017,negative,1,Damaged Luggage,1,US Airways,TotalRugby,4,@USAirways @DRVRugby team is back home but luggage all wet and partly damaged - Not happy! #blizzard,2015-02-18 13:01:48 -0800,40.7377,-73.9955 5.68152863962239E+017,positive,1,,,US Airways,shhashhank,0,@USAirways surprisingly quick response time by you and them. Thanks!,2015-02-18 12:59:33 -0800,40.7224,-73.9971 5.68151138421207E+017,negative,1,Cancelled Flight,1,US Airways,as4438,0,@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville,2015-02-18 12:52:41 -0800,40.6863,-73.9328 5.68150866890523E+017,negative,1,Lost Luggage,1,US Airways,CJLarcheveque,0,@USAirways strikes again...lost bags. And two of them. #theworst,2015-02-18 12:51:37 -0800,40.73,-74.0084 5.68150818572145E+017,negative,1,Flight Booking Problems,0.3404,US Airways,Gman818,0,@USAirways had 2 Cancelled Flight my trip to LA bc weather @SouthwestAir was easy but US air is making me pay $200 to use the credit. Never again,2015-02-18 12:51:25 -0800,40.7166,-73.9911 5.68148808993014E+017,negative,1,Lost Luggage,0.6635,US Airways,tannapistolis,0,@USAirways What's the point of a baggage claim ticket if they don't scan it for tracking?,2015-02-18 12:43:26 -0800,40.6947,-74.1778 5.68144060248171E+017,negative,1,Customer Service Issue,0.6479,US Airways,Kizzinator,0,@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease,2015-02-18 12:24:34 -0800,40.7664,-73.9538 5.68143054856712E+017,negative,1,Lost Luggage,1,US Airways,tannapistolis,0,@USAirways you can't even track my bag to see where it is. It's like it's disappeared.,2015-02-18 12:20:34 -0800,40.7331,-73.9935 5.68142922031501E+017,negative,1,Customer Service Issue,0.6788,US Airways,JuliaSayers,0,@USAirways Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel & I've submitted twice online,2015-02-18 12:20:02 -0800,40.7103,-74.0098 5.68141720556323E+017,negative,1,Late Flight,1,US Airways,tayyp_,0,"@USAirways I been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. This sucks !!",2015-02-18 12:15:16 -0800,40.6888,-73.9573 5.68141479132201E+017,negative,1,Customer Service Issue,1,US Airways,DanielaRisa,0,@USAirways is there gonna be a better day to call? I've called on 3 separate occasions the past couple of weeks and never get to a person.,2015-02-18 12:14:18 -0800,40.7743,-73.8729 5.68140468854198E+017,negative,0.6229,Can't Tell,0.6229,US Airways,BigDavew2k,0,@USAirways I spent more on the room & transportation then I did the whole flight,2015-02-18 12:10:17 -0800,40.7514,-74.0068 5.6814022199425E+017,negative,0.7179,Lost Luggage,0.7179,US Airways,BigDavew2k,0,@USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend,2015-02-18 12:09:19 -0800,40.811,-73.9529 5.68139693574849E+017,negative,1,Customer Service Issue,0.6989,US Airways,BigDavew2k,0,@USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service,2015-02-18 12:07:13 -0800,40.7589,-73.9646 5.68139479237526E+017,negative,1,Lost Luggage,1,US Airways,BigDavew2k,0,@USAirways only to come home a day Late Flight to find out you guys have lost my luggage,2015-02-18 12:06:22 -0800,40.7232,-73.9901 5.68139253194068E+017,negative,1,Customer Service Issue,0.6596,US Airways,Kurt_Wirth,0,"@USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off.",2015-02-18 12:05:28 -0800,40.7411,-74.0017 5.68139144515314E+017,negative,0.6344,Cancelled Flight,0.3333,US Airways,BigDavew2k,0,@USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport,2015-02-18 12:05:02 -0800,40.7529,-73.9817 5.68138996112445E+017,negative,1,Can't Tell,0.6424,US Airways,BigDavew2k,0,@USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?,2015-02-18 12:04:26 -0800,40.7706,-73.9663 5.68138663864853E+017,negative,1,Cancelled Flight,0.6456,US Airways,BigDavew2k,0,"@USAirways so mad I can't even believe you guys Cancelled Flight my connecting flight after I leave the first stop, & give me a useless hotel voucher",2015-02-18 12:03:07 -0800,40.7161,-74.0072 5.68138172133183E+017,negative,1,Late Flight,1,US Airways,MsAmanRm103,0,"@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour & a half? I'd like an answer.",2015-02-18 12:01:10 -0800,40.7466,-73.9822 5.68137336095171E+017,negative,0.6482,Lost Luggage,0.3241,US Airways,garyatsga,0,@USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges,2015-02-18 11:57:51 -0800,40.7187,-73.9861 5.68136286109889E+017,negative,1,Lost Luggage,1,US Airways,tannapistolis,0,@USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting.,2015-02-18 11:53:40 -0800,40.6719,-74.0105 5.68135839814808E+017,negative,1,Can't Tell,0.66,US Airways,raisethebarn,0,@USAirways that wasn’t my Q but thanks. Wondering why you’re the only ones. I disguised yours to not call you out. ;) http://t.co/uH6UwuOSC0,2015-02-18 11:51:54 -0800,40.7516,-73.9824 5.68135421445546E+017,negative,1,Customer Service Issue,0.6759,US Airways,thesherylralph,0,@USAirways turns into @AmericanAir with such difficulty to past loyal customer. As a AA platinum flyer usair couldn't be more unhelpful. Why,2015-02-18 11:50:14 -0800,40.7285,-74.0053 5.68135319876469E+017,negative,1,Late Flight,1,US Airways,MsAmanRm103,0,Yes but I will nvr fly w/ @USAirways I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma,2015-02-18 11:49:50 -0800,40.749,-73.9695 5.68134930137551E+017,negative,1,longlines,0.3367,US Airways,navydocdro,0,@USAirways 40 minutes to put my TSA number in… 40 mins… and stop holding people hostage with requiring a dividends miles acct. @tsa,2015-02-18 11:48:17 -0800,40.7084,-74.0064 5.68134534857765E+017,negative,1,Customer Service Issue,1,US Airways,Twinscream1,0,@USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks,2015-02-18 11:46:43 -0800,40.7643,-73.9882 5.68134273628156E+017,negative,1,Customer Service Issue,0.6827,US Airways,Twinscream1,0,"@USAirways really, so what does that mean??? #usairwayssucks",2015-02-18 11:45:40 -0800,40.764,-73.9767 5.681340582424E+017,positive,0.63,,,US Airways,MaxImumZero386,0,@USAirways thanks! Can you help remind the agents it's ok? Ps. Heard rumors of a streaming wifi TV/movie service you might be installing,2015-02-18 11:44:49 -0800,40.7922,-73.9677 5.68133754142794E+017,negative,1,Late Flight,1,US Airways,willary,0,"@USAirways nope, done. Was supposed to get home at 9pm and didn't get home until midnight. #NeverAgain",2015-02-18 11:43:37 -0800,40.7252,-73.9516 5.68132101729444E+017,negative,1,Customer Service Issue,1,US Airways,annatrubin,0,"@USAirways the only way to assist, is to actually answer the phone.",2015-02-18 11:37:03 -0800,40.7081,-74.0061 5.68129940371214E+017,negative,1,Customer Service Issue,1,US Airways,navydocdro,0,@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?,2015-02-18 11:28:27 -0800,40.686,-73.9734 5.68128904260686E+017,negative,1,Customer Service Issue,0.6482,US Airways,navydocdro,0,@usairways would it kill you to let me put my tsaprecheck number on my reservation?,2015-02-18 11:24:20 -0800,40.7641,-73.9763 5.68128753223795E+017,negative,1,Flight Booking Problems,1,US Airways,navydocdro,0,"@usairways would it kill you to not let 3,000 miles expire",2015-02-18 11:23:44 -0800,40.704,-74.0091 5.681286658019E+017,negative,1,Late Flight,0.6111,US Airways,navydocdro,0,@usairways would it kill you to let me know how many minutes I might be on hold?,2015-02-18 11:23:23 -0800,40.7345,-73.9904 5.68128399035773E+017,negative,1,Lost Luggage,0.3715,US Airways,BionicSocialite,0,@USAirways a $100 @Samsonite - totaled. Not happy. Not at all.,2015-02-18 11:22:20 -0800,40.6271,-73.9618 5.68127477555442E+017,negative,1,Customer Service Issue,1,US Airways,Twinscream1,0,@USAirways I have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck,2015-02-18 11:18:40 -0800,40.7658,-73.982 5.68126621611373E+017,negative,1,Flight Attendant Complaints,0.6867,US Airways,mscaitw,0,"@USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is ""I don't really know what happened""",2015-02-18 11:15:16 -0800,40.6719,-74.0107 5.6812422613513E+017,positive,0.6556,,,US Airways,AndrwM,0,.@USAirways thanks!,2015-02-18 11:05:45 -0800,40.7376,-73.9882 5.68123193577177E+017,negative,1,Can't Tell,0.6623,US Airways,Twinscream1,0,@USAirways my number is 214-725-1966. CANT WAIT...LOL #usairsucks,2015-02-18 11:01:39 -0800,40.7631,-73.9818 5.68123010638483E+017,negative,1,Customer Service Issue,1,US Airways,Twinscream1,0,@USAirways Have him call me. I cant wait to see if anything happens. Your service really sucks.#usairwayssucks,2015-02-18 11:00:55 -0800,40.7549,-73.9856 5.68121535233458E+017,positive,1,,,US Airways,CaraModisett,0,@USAirways she also appreciated having her very own hashtag! :) #lucycat,2015-02-18 10:55:03 -0800,40.7498,-74.0049 5.6811983151974E+017,negative,1,Late Flight,1,US Airways,travelersally,0,@scm1133 @USAirways we hate delays!! have you tried any of these?! http://t.co/7STktJXAN1 (although we're not sure what a timbit is...),2015-02-18 10:48:17 -0800,40.7251,-74.0001 5.68118361701265E+017,negative,1,Lost Luggage,0.3478,US Airways,The_Big_Guy27,0,@USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!,2015-02-18 10:42:27 -0800,40.7699,-73.8645 5.68117268254568E+017,neutral,0.6516,,,US Airways,natedunn,0,"@USAirways Is it possible to earn Dividend Miles for a passenger that is not me, even if I am purchasing the tickets?",2015-02-18 10:38:06 -0800,40.7551,-73.9875 5.68116895305617E+017,negative,0.6511,Lost Luggage,0.6511,US Airways,seungminkim,0,"@USAirways I hope so, too. Thank you for your help. She traveled halfway across the globe and just wants her suitcase.",2015-02-18 10:36:37 -0800,40.7712,-73.9821 5.68116768868159E+017,negative,0.6816,Flight Booking Problems,0.352,US Airways,LayneHillesland,0,@USAirways would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again?,2015-02-18 10:36:07 -0800,40.674,-73.9726 5.68116602186502E+017,negative,0.6576,Flight Booking Problems,0.6576,US Airways,alvarez16,0,"@USAirways booked an award ticket recently, now same ticket is less miles. how do I contact you without using the online form or phone?",2015-02-18 10:35:27 -0800,40.7446,-73.9903 5.68116534855504E+017,positive,1,,,US Airways,Logunov_Daniil,0,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,2015-02-18 10:35:11 -0800,40.6826,-73.9859 5.68115611814859E+017,negative,0.6698,Flight Attendant Complaints,0.3503,US Airways,MusJew2daRescue,0,@USAirways would be more pleased if you reassess your business practices. Goal should be to have passengers on plane as little as possible,2015-02-18 10:31:31 -0800,40.7587,-73.969 5.68114056034325E+017,negative,1,Customer Service Issue,0.347,US Airways,LayneHillesland,0,"@USAirways that's ok, just know that I'll most likely never book with you again",2015-02-18 10:25:20 -0800,40.7163,-74.0073 5.68113981866447E+017,negative,1,Customer Service Issue,1,US Airways,Twinscream1,0,@USAirways I followed you complaint procedure only to get a run around. Your service SUCKS #usairwayssuck,2015-02-18 10:25:02 -0800,40.7444,-73.9964 5.68113601480757E+017,negative,1,Late Flight,1,US Airways,MusJew2daRescue,0,"@USAirways I don't mind waiting, I mind waiting on a plane, when I shouldn't have had to. The airport has more room and you know.. food!",2015-02-18 10:23:32 -0800,40.9453,-73.7576 5.68112409841238E+017,negative,0.6677,Customer Service Issue,0.3345,US Airways,cheerldrguy,0,"@usairways That is appreciated. However, the system tells you call back Late Flightr then ends the call. No need to reply, thanks.",2015-02-18 10:18:48 -0800,40.7141,-73.9558 5.68112232208294E+017,negative,1,Bad Flight,0.3684,US Airways,MusJew2daRescue,0,@USAirways why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process?,2015-02-18 10:18:05 -0800,40.7567,-73.9978 5.68112076549452E+017,negative,1,Customer Service Issue,0.6608,US Airways,seungminkim,0,@USAirways I tried that before using Twitter. Also gave me no helpful information. Thank you anyway,2015-02-18 10:17:28 -0800,40.7048,-73.934 5.68111402084401E+017,negative,1,Customer Service Issue,0.6739,US Airways,drinkie,0,"@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options",2015-02-18 10:14:47 -0800,40.7487,-73.9886 5.68111178708337E+017,negative,1,Flight Booking Problems,0.3813,US Airways,LayneHillesland,0,@USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week,2015-02-18 10:13:54 -0800,40.7526,-73.9951 5.68111010856481E+017,negative,1,Can't Tell,0.6667,US Airways,AngelicaJoni1,1,@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.,2015-02-18 10:13:14 -0800,40.8792,-74.222 5.68110197966643E+017,negative,1,Can't Tell,0.6397,US Airways,MusJew2daRescue,0,"@USAirways Are you an incompetent airline every day, or just days that end in 'y'?",2015-02-18 10:10:00 -0800,40.7511,-73.9875 5.68108522313015E+017,negative,0.6768,Flight Booking Problems,0.3434,US Airways,LayneHillesland,0,@USAirways There isn't a ticket number...the transaction is still pending.,2015-02-18 10:03:21 -0800,40.6447,-73.7824 5.68107310117212E+017,negative,0.6519,Can't Tell,0.3311,US Airways,MaxImumZero386,0,"@USAirways do families no longer get early boarding with young kids? American, your new parent, gives it to us...",2015-02-18 09:58:32 -0800,40.7695,-73.9809 5.68106916897034E+017,negative,1,Late Flight,0.6773,US Airways,scm1133,0,@USAirways not patient - originally 11:51 and now 4:41.,2015-02-18 09:56:58 -0800,40.7186,-74.0007 5.68106783241212E+017,negative,0.6489,Customer Service Issue,0.3511,US Airways,MoamarMoMoney,0,@USAirways your agent did not say,2015-02-18 09:56:26 -0800,40.7346,-74 5.68106054283883E+017,negative,0.6737,Lost Luggage,0.6737,US Airways,EMonzon14,0,"@USAirways no, they could be at Laguardia, JFK or Charlotte. I have no idea where they are now tho",2015-02-18 09:53:32 -0800,40.7288,-74.0052 5.68105570215055E+017,negative,1,Bad Flight,0.3684,US Airways,Carlito_Sway,0,@USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy?,2015-02-18 09:51:37 -0800,40.7512,-73.9865 5.68105051622756E+017,negative,0.6739,Customer Service Issue,0.6739,US Airways,MoamarMoMoney,0,"@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request",2015-02-18 09:49:33 -0800,40.7557,-73.8433 5.68104985935753E+017,negative,0.634,Customer Service Issue,0.634,US Airways,cheerldrguy,0,@USAirways must be nice to take your customer service phone off the hook! #fendforyourself,2015-02-18 09:49:18 -0800,40.7723,-73.9862 5.68104744025268E+017,negative,1,Lost Luggage,1,US Airways,seungminkim,0,"@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information.",2015-02-18 09:48:20 -0800,40.7584,-73.9785 5.68104590387884E+017,negative,1,Customer Service Issue,1,US Airways,LayneHillesland,0,"@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up",2015-02-18 09:47:43 -0800,40.6446,-73.7822 5.68103967185445E+017,positive,0.6871,,0,US Airways,MoamarMoMoney,0,@USAirways thanks for reaching out to me. My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.,2015-02-18 09:45:15 -0800,40.7376,-74.008 5.68102228587884E+017,negative,1,Late Flight,0.6585,US Airways,Carlito_Sway,0,@USAirways stranded in Philly- #Starving and can't get a meal voucher even though your plane had mechanical issue / next flight in 10 hrs,2015-02-18 09:38:20 -0800,40.7341,-73.9931 5.68100935769006E+017,negative,1,Customer Service Issue,1,US Airways,amfnyc,0,@USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min & counting,2015-02-18 09:33:12 -0800,40.751,-73.9852 5.68100712309256E+017,positive,0.6678,,0,US Airways,claytonconway,0,@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G,2015-02-18 09:32:19 -0800,40.7592,-73.9882 5.68100371794666E+017,negative,1,Lost Luggage,1,US Airways,tannapistolis,0,@USAirways link doesn't work and I've tried tracking my bag several times. Still doesn't clarify where it is.,2015-02-18 09:30:58 -0800,40.7235,-74 5.68095863731434E+017,positive,1,,,US Airways,CateItaliano,0,@USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now!,2015-02-18 09:13:03 -0800,40.7583,-73.981 5.68094172508336E+017,positive,1,,,US Airways,kimlipp,0,@USAirways Thank you!!! On our way to get her bag now - thanks to having that number 😊,2015-02-18 09:06:20 -0800,40.7562,-73.9715 5.68089253424595E+017,neutral,0.6847,,0,US Airways,NChanelJoy,0,@USAirways how do you give stand by seats to ticketed passengers who you know have a connecting flight ?,2015-02-18 08:46:47 -0800,40.7336,-73.9957 5.68088650430468E+017,negative,1,longlines,0.3609,US Airways,NChanelJoy,1,@USAirways Would you guys please send service agents to gate B15 in Philly? All the people missed there connections and there's only 2.,2015-02-18 08:44:23 -0800,40.7176,-73.9922 5.6808809062092E+017,negative,1,Customer Service Issue,1,US Airways,NChanelJoy,1,Spend 1 HOUR on hold with @USAirways .,2015-02-18 08:42:10 -0800,40.7334,-73.9872 5.680877890043E+017,negative,1,Late Flight,1,US Airways,NChanelJoy,1,@USAirways why would a flight arrive Late Flight or leave when 60% of your passengers have a connection?,2015-02-18 08:40:58 -0800,40.7294,-73.9979 5.68087284483928E+017,negative,1,Damaged Luggage,1,US Airways,RAEtnyre,0,@USAirways last 2 times I checked a bags they were severally damaged. No one answers the baggage call line for status? #chairmanlove,2015-02-18 08:38:57 -0800,40.7162,-74.0122 5.68084495078785E+017,negative,1,Customer Service Issue,1,US Airways,djxsv,0,@USAirways this is crazy. Haven't spoken to a human yet. There has to be a better way. http://t.co/mEOAlCIPdD,2015-02-18 08:27:52 -0800,40.7306,-73.6148 5.68084209656574E+017,neutral,1,,,US Airways,NChanelJoy,1,@usairways can I get assistance on flight #611? Plane just landed from HPN and I have a connection to ATL.,2015-02-18 08:26:44 -0800,40.715,-74.0162 5.68083251866153E+017,negative,1,Late Flight,0.617,US Airways,JessBenge,0,"@USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance!",2015-02-18 08:22:56 -0800,40.736,-73.9978 5.68083224146149E+017,negative,1,Customer Service Issue,0.6963,US Airways,amfnyc,0,@USAirways I've been trying for DAYS! And I don't get hung up on until after I get through all the prompts. What am I to do??,2015-02-18 08:22:49 -0800,40.7841,-73.9545 5.68081558625759E+017,negative,1,Customer Service Issue,1,US Airways,djxsv,0,@USAirways Why not have an option for a call back? I'm just sitting here burning through my minutes waiting for an error to be fixed.,2015-02-18 08:16:12 -0800,40.7561,-73.9768 5.68081401053975E+017,negative,1,Customer Service Issue,1,US Airways,_JoeChuck,0,@USAirways 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had,2015-02-18 08:15:35 -0800,40.7624,-73.9759 5.68080349286302E+017,negative,1,Customer Service Issue,1,US Airways,amfnyc,0,@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really? A global company? Help!,2015-02-18 08:11:24 -0800,40.7641,-73.9989 5.68080078875324E+017,negative,1,Customer Service Issue,1,US Airways,suzanneboles,0,"@USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies.",2015-02-18 08:10:19 -0800,40.7585,-73.9865 5.68079676612088E+017,negative,0.6806,Customer Service Issue,0.6806,US Airways,JessBenge,0,@USAirways where's my apology?,2015-02-18 08:08:43 -0800,40.7596,-73.9826 5.68079633998086E+017,negative,1,Customer Service Issue,1,US Airways,suzanneboles,0,@USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person & kept getting disconnected by an automated msg.,2015-02-18 08:08:33 -0800,40.7302,-74.0027 5.68079446592385E+017,negative,1,Cancelled Flight,0.6717,US Airways,Barrkari,0,"@USAirways flight today showing on time online, not able to check in. Called & told was Cancelled Flightled, put on hold over an hr ago. Help?",2015-02-18 08:07:49 -0800,40.806,-73.9632 5.68079024943194E+017,negative,0.6652,Can't Tell,0.3456,US Airways,mark7579,0,"@USAirways new tag line ""but we got you there alive!""",2015-02-18 08:06:08 -0800,40.6449,-73.7821 5.68078627687891E+017,negative,1,Customer Service Issue,1,US Airways,_JoeChuck,0,@USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?,2015-02-18 08:04:33 -0800,40.7859,-73.9762 5.68077746481586E+017,neutral,0.6845,,0,US Airways,SeanOB19,0,"@USAirways announced that people going to FL via Charlotte would have to go to a different plane & gate, but it was a 'direct flight' #logic",2015-02-18 08:01:03 -0800,40.72,-74.0053 5.68077686507229E+017,neutral,0.6765,,0,US Airways,asherhuey,0,@USAirways just realized my @AmericanAir advantage number wasn't used for my flight. How do I get my ff miles?,2015-02-18 08:00:49 -0800,40.7621,-73.9716 5.68077470085341E+017,negative,1,Can't Tell,1,US Airways,mark7579,0,@USAirways Does your company see passengers as customers or just $$$?,2015-02-18 07:59:57 -0800,40.7527,-73.9794 5.68077090656002E+017,negative,0.7102,Customer Service Issue,0.7102,US Airways,KillDaWabbit2,0,@USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight.,2015-02-18 07:58:27 -0800,40.7242,-73.9827 5.68076483664568E+017,negative,1,Late Flight,1,US Airways,Als_TopTeeth,0,@USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke,2015-02-18 07:56:02 -0800,40.7043,-74.0082 5.68075934609347E+017,negative,0.6819,Lost Luggage,0.6819,US Airways,kimlipp,0,"@USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah?",2015-02-18 07:53:51 -0800,40.7525,-73.9946 5.68075902493594E+017,negative,0.6536,Lost Luggage,0.6536,US Airways,tannapistolis,0,@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in.,2015-02-18 07:53:44 -0800,40.7606,-73.9666 5.68074163270906E+017,positive,0.6505,,,US Airways,aparisbonvoyage,0,"@USAirways Thank you, busy times.",2015-02-18 07:46:49 -0800,40.7285,-73.9906 5.68073860911927E+017,negative,1,Late Flight,1,US Airways,michellishelli,0,"@USAirways My flight was delayed and rerouted, and not so much as a ""sorry for your inconvenience"" from the check-in agent? #notimpressed",2015-02-18 07:45:37 -0800,40.7598,-73.9779 5.68073698877555E+017,negative,1,Late Flight,1,US Airways,TabersAmerica,0,"@USAirways @AmericanAir 90 min delay thanks to ""maintenance issues"". Thanks for wasting a day.",2015-02-18 07:44:58 -0800,40.6875,-73.9522 5.68073191068795E+017,negative,1,Customer Service Issue,1,US Airways,istackfranklins,0,"@USAirways Not one to complain much but really 1 hour 15minutes and still nothing. Agents or Agent ⤵ http://t.co/Q5SB0DaVuy",2015-02-18 07:42:57 -0800,40.6845,-73.9776 5.68072770103308E+017,positive,0.6554,,,US Airways,Shrubbette,0,@USAirways thanks :),2015-02-18 07:41:17 -0800,40.7264,-73.9858 5.68070522908443E+017,negative,1,Customer Service Issue,0.6583,US Airways,lisascott09,0,@USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways,2015-02-18 07:32:21 -0800,40.7021,-74.011 5.68070439945306E+017,neutral,1,,,US Airways,Shrubbette,0,"@USAirways through, can you confirm that I haven't been charged?",2015-02-18 07:32:01 -0800,40.755,-73.9721 5.68070386627306E+017,negative,1,Flight Booking Problems,1,US Airways,Shrubbette,0,"@USAirways Hey! I booked a flight (Isabelle Gramp, Boston to LAX), and it said that it charged my credit card but the transaction didn't go",2015-02-18 07:31:49 -0800,40.7585,-73.9887 5.68069549591036E+017,positive,1,,,US Airways,Logunov_Daniil,0,"@USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏",2015-02-18 07:28:29 -0800,40.751,-73.9866 5.68069363280036E+017,negative,1,Customer Service Issue,0.6747,US Airways,KillDaWabbit2,0,"@USAirways I've been on hold with your Divident Miles service desk for 45 minutes, and that's after being hung up on the first time.",2015-02-18 07:27:45 -0800,40.7344,-74.0061 5.68066292114002E+017,negative,1,Cancelled Flight,1,US Airways,lisascott09,0,@USAirways is useless airways. Day 2 trying to get home on standby as a result of their Cancelled Flightlation. #USAirways,2015-02-18 07:15:32 -0800,40.7588,-73.9708 5.68064972086907E+017,negative,1,Customer Service Issue,1,US Airways,istackfranklins,0,"@USAirways This is how vacations get Cancelled Flightled been on hold ⤵for 40+ minutes still havent talked to anyone. #failure http://t.co/ef4P0HISHb",2015-02-18 07:10:18 -0800,40.7235,-74.0062 5.68064947214783E+017,negative,0.6762,Customer Service Issue,0.6762,US Airways,GignacForLowell,0,@USAirways for a response in 3-4 days? No thanks,2015-02-18 07:10:12 -0800,40.7217,-73.9945 5.68064178478572E+017,negative,1,Customer Service Issue,1,US Airways,snptaylor,0,@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice,2015-02-18 07:07:08 -0800,40.7574,-73.9713 5.68064027437302E+017,negative,1,Late Flight,1,US Airways,DustyJonas,0,@USAirways any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour,2015-02-18 07:06:32 -0800,40.7637,-73.9747 5.68063386321158E+017,positive,0.6445,,,US Airways,RoryPhilbin1,0,@USAirways thanks so much!,2015-02-18 07:04:00 -0800,40.7791,-73.9619 5.6806322585974E+017,neutral,1,,,US Airways,RoryPhilbin1,0,@USAirways I recently moved and got a new license and when I booked my flight months ago I used my old license do I need to change that?,2015-02-18 07:03:21 -0800,40.726,-73.9918 5.68063182230725E+017,neutral,0.6854,,0,US Airways,sternjoe92,0,"@USAirways No, this is a systemic problem. Mail comes from 153.69.214.203 but USAirways SPF record disallows it. DM me for more detail",2015-02-18 07:03:11 -0800,40.7308,-73.9855 5.68063122755486E+017,negative,1,Customer Service Issue,1,US Airways,snptaylor,0,@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.,2015-02-18 07:02:57 -0800,40.7648,-73.976 5.6806200710819E+017,neutral,1,,,US Airways,RoryPhilbin1,0,@USAirways I recently moved and got a new license and when I booked my flight a months ago I used my old license do I need to change that?,2015-02-18 06:58:31 -0800,40.7346,-73.9904 5.68061470933541E+017,negative,1,Late Flight,0.347,US Airways,kelliwilson02,0,@USAirways we might need a plane to get somewhere but just remember that you aren't the only choice #makeovertime#customerserviceplease,2015-02-18 06:56:23 -0800,40.726,-73.9929 5.6806128320084E+017,negative,1,Can't Tell,0.6542,US Airways,snptaylor,0,@USAirways still can't get through and travel in 2 days. #ridiculous #donthavehighhopes,2015-02-18 06:55:38 -0800,40.7328,-73.9879 5.68061166871847E+017,negative,0.68,Can't Tell,0.35,US Airways,sternjoe92,0,@USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix!,2015-02-18 06:55:10 -0800,40.7485,-73.9943 5.68059390135304E+017,positive,1,,,US Airways,Logunov_Daniil,0,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,2015-02-18 06:48:07 -0800,40.7653,-73.9627 5.68058820376854E+017,negative,1,Bad Flight,1,US Airways,claytonconway,0,@USAirways so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http://t.co/HAJ5lKqjW4,2015-02-18 06:45:51 -0800,40.7317,-73.9933 5.68057241435304E+017,negative,1,Can't Tell,1,US Airways,kvetcher,0,",@USAirways 2nd time this occurred in 3 weeks. I'm not patient. I have no choice. #Antitrust issue",2015-02-18 06:39:35 -0800,40.7303,-74.0075 5.6805723239238E+017,negative,1,Customer Service Issue,1,US Airways,PastorMRobinson,0,@USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!,2015-02-18 06:39:32 -0800,40.7281,-74.0418 5.68055678201438E+017,negative,1,Cancelled Flight,1,US Airways,_MeAndMariah,0,@USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.,2015-02-18 06:33:22 -0800,40.6837,-73.9762 5.68055631065653E+017,negative,0.6547,Flight Booking Problems,0.3353,US Airways,kelliwilson02,0,@USAirways I don't need to rebook I need to know the policy,2015-02-18 06:33:11 -0800,40.7188,-74.0093 5.68055537952285E+017,negative,1,Cancelled Flight,0.6923,US Airways,_MeAndMariah,0,"@USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit.",2015-02-18 06:32:48 -0800,40.7512,-73.9433 5.68053919575876E+017,neutral,0.6507,,0,US Airways,Kyle_Clarke528,0,@USAirways what are the odds you can get me on a flight with delta so I can actually get to Orlando today?? #2daysLate Flight,2015-02-18 06:26:23 -0800,40.7452,-73.9766 5.68053728944792E+017,negative,1,longlines,1,US Airways,_MeAndMariah,0,@USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http://t.co/JhaU4K48yv,2015-02-18 06:25:37 -0800,40.7636,-73.9762 5.68053507179164E+017,neutral,0.6351,,0,US Airways,akobilarov,0,@USAirways How long does it take to receive ticket # from @AmericanAir for itin booked via http://t.co/79waJk7EyT on US flights?,2015-02-18 06:24:44 -0800,40.735,-73.9932 5.68053414682362E+017,negative,1,Customer Service Issue,1,US Airways,laurenpolinsky,0,@USAirways that is the most useless tweet I've ever seen out of you.,2015-02-18 06:24:22 -0800,40.6486,-73.783 5.6805324242647E+017,negative,1,Customer Service Issue,0.6275,US Airways,_MeAndMariah,0,@USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed,2015-02-18 06:23:41 -0800,40.7684,-73.8624 5.68050773910622E+017,negative,1,Customer Service Issue,1,US Airways,kelliwilson02,0,@USAirways so you're going to make me wait that long on the phone line when you can help me? # that's part of the problem,2015-02-18 06:13:53 -0800,40.7564,-73.9778 5.68046797475553E+017,negative,1,Customer Service Issue,0.6817,US Airways,jerseygirl4444,0,@USAirways now over 2 hrs. Can't wait anymore. 2 hrs for nothing. Now what?? #frustrated #USAirways http://t.co/BuwjTVUWKM,2015-02-18 05:58:04 -0800,40.7657,-73.9654 5.68045111189373E+017,negative,1,Customer Service Issue,1,US Airways,aakopel,0,@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?,2015-02-18 05:51:22 -0800,40.7255,-73.9949 5.68044626654806E+017,negative,0.6743,Late Flight,0.3668,US Airways,kelliwilson02,0,@USAirways what is policy on changing flight to different dates once your flight has been delayed?,2015-02-18 05:49:27 -0800,40.7218,-73.9582 5.6804081805919E+017,neutral,0.6551,,0,US Airways,MiddleSeatView,0,@USAirways I just checked in online for tomorrow's flight - thought I should get auto upgrade? (Already got the email saying no seats),2015-02-18 05:34:19 -0800,40.7409,-74.0078 5.6803971569961E+017,neutral,1,,,US Airways,mpordes,0,@USAirways last name Pordes,2015-02-18 05:29:56 -0800,40.7633,-73.9886 5.68039648964026E+017,neutral,1,,,US Airways,mpordes,0,@USAirways tell reservations to rebook me from 5080 to 5129,2015-02-18 05:29:40 -0800,40.7261,-74.0095 5.68039498015224E+017,negative,1,Flight Booking Problems,0.6655,US Airways,mpordes,0,"@USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!",2015-02-18 05:29:04 -0800,40.7665,-73.9964 5.68037876761547E+017,positive,0.6983,,0,US Airways,RealcornerboyT,0,@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight,2015-02-18 05:22:38 -0800,40.746,-74.0039 5.68036804542276E+017,neutral,0.6923,,0,US Airways,Cuvols,0,@usairways Trying to go Nashville to London and just have no idea when would be a good time to fly out of Nashville right now. @AmericanAir,2015-02-18 05:18:22 -0800,40.717,-74.0486 5.6803584408859E+017,negative,1,Customer Service Issue,1,US Airways,jerseygirl4444,0,@usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ,2015-02-18 05:14:33 -0800,40.714,-73.9504 5.68034808598811E+017,negative,0.6773,Flight Booking Problems,0.3489,US Airways,mpordes,0,@USAirways what do I push to rebook with that 800 number,2015-02-18 05:10:26 -0800,40.764,-73.9756 5.68034537411895E+017,negative,0.6227,Late Flight,0.3168,US Airways,mpordes,0,@USAirways tell the flight from clt to srq 5080 to wait!!!!!!,2015-02-18 05:09:21 -0800,40.7464,-73.9256 5.68033591973847E+017,negative,1,Lost Luggage,0.6774,US Airways,Sama53,0,@USAirways @BohnJai they lost my bag @PHL baggage handlers broke open my bag and stole my camera,2015-02-18 05:05:36 -0800,40.7513,-73.994 5.6803256146269E+017,neutral,0.6762,,0,US Airways,MiddleSeatView,0,"@USAirways if there are empty first class seats on my flight at check in, why wouldn't I be automatically upgraded?",2015-02-18 05:01:30 -0800,40.7577,-73.984 5.68032524749943E+017,negative,1,Customer Service Issue,0.6725,US Airways,acimino,0,"@USAirways grades for this trip: Flight timeliness: 👎✈️ Cancelled Flightations: 👎😬 Customer Service: 👎😡 Flight attendants: 😊👏",2015-02-18 05:01:22 -0800,40.8243,-73.9397 5.68031706944541E+017,negative,0.6734,Flight Attendant Complaints,0.3573,US Airways,_DeeGotDaLoud,0,"@USAirways Thanks means a lot after I was verbally cussed out, charged extra for a bag, & then told "" I don't feel like dealing with it"" 😒",2015-02-18 04:58:07 -0800,40.7645,-73.98 5.68030511530172E+017,negative,0.6648,Late Flight,0.3541,US Airways,mpordes,0,@USAirways stuck in cae need reFlight Booking Problems for next flight possibly dm for more info,2015-02-18 04:53:22 -0800,40.7598,-73.9965 5.68029718173356E+017,negative,1,Flight Attendant Complaints,0.6545,US Airways,_DeeGotDaLoud,0,@USAirways Has the most useless & Rude employees ever at Philadelphia airport never again will I fly with them ! 😤,2015-02-18 04:50:12 -0800,40.6464,-73.7898 5.6802968262665E+017,positive,1,,,US Airways,BobMargolis,0,@USAirways You all work hard at making sure things flow smoothly. Keeping positive.,2015-02-18 04:50:04 -0800,40.7407,-73.9201 5.68029222574408E+017,positive,1,,,US Airways,RealcornerboyT,0,@USAirways we are boarding now but have yet to depart. Thanks for the response.,2015-02-18 04:48:14 -0800,40.7677,-73.981 5.68027698452427E+017,positive,0.6688,,0,US Airways,FlashGilbert,0,@USAirways I totally understand the weather. Just frustrated. Thanks!,2015-02-18 04:42:11 -0800,40.7358,-73.9872 5.68026425535517E+017,negative,0.6524,Flight Booking Problems,0.3367,US Airways,JackLevin12,0,"@USAirways tell them to get on that, please.",2015-02-18 04:37:07 -0800,40.7419,-74.0039 5.68024213753365E+017,negative,1,Late Flight,1,US Airways,FlashGilbert,0,@USAirways @SDFAirport I really needed to be back home yesterday and at work at 9am today. Been on plane and sitting for an hour #peeved,2015-02-18 04:28:20 -0800,40.6654,-73.9895 5.68022599843893E+017,negative,0.3638,Flight Attendant Complaints,0.3638,US Airways,RealcornerboyT,0,@USAirways gate agents are now working with everyone to resolve connecting flight issues which is my concern,2015-02-18 04:21:55 -0800,40.6899,-73.9263 5.68022411783889E+017,negative,1,Cancelled Flight,1,US Airways,RealcornerboyT,0,@USAirways 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled. Now 5534 is on 1hr delay,2015-02-18 04:21:10 -0800,40.7084,-73.9407 5.68018287302447E+017,positive,1,,,US Airways,atHomeinProv,0,@USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp,2015-02-18 04:04:47 -0800,40.726,-74.004 5.68016802191684E+017,negative,1,Late Flight,1,US Airways,RealcornerboyT,0,"@USAirways, 1st a reaccommodation, now a delayed flight for this one. & the Gate Agent still hasn't mumbled a word. Folks getting anxious.",2015-02-18 03:58:53 -0800,40.7343,-73.9897 5.6801500388386E+017,positive,1,,,US Airways,Logunov_Daniil,0,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,2015-02-18 03:51:44 -0800,40.6826,-73.9859 5.6801319959912E+017,negative,1,Flight Attendant Complaints,0.6421,US Airways,jtalarcek,0,@USAirways please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster.,2015-02-18 03:44:34 -0800,40.7273,-73.9572 5.68010412798509E+017,negative,1,Customer Service Issue,1,US Airways,Jeff_Baert,0,@USAirways how about a phone # to talk to a real person?,2015-02-18 03:33:30 -0800,40.7066,-74.0159 5.68008391773196E+017,negative,1,Customer Service Issue,0.3768,US Airways,Jeff_Baert,0,@USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us,2015-02-18 03:25:28 -0800,40.742,-74.0076 5.68006455317668E+017,negative,1,Customer Service Issue,0.6809,US Airways,comediandan,0,@USAirways I gave up http://t.co/2eDgc6TbLs,2015-02-18 03:17:46 -0800,40.7507,-73.9786 5.68006084360864E+017,negative,1,Customer Service Issue,0.6691,US Airways,comediandan,0,@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?,2015-02-18 03:16:18 -0800,40.7594,-73.9808 5.68004984937288E+017,negative,1,Customer Service Issue,1,US Airways,hersheykiss_89,0,"@USAirways lack of communication with other offices, the customer, & yall never update ur systems. U guys are 2 established 4 this mess",2015-02-18 03:11:56 -0800,40.768,-73.9924 5.68004004183204E+017,negative,1,Customer Service Issue,0.6497,US Airways,hersheykiss_89,0,@USAirways u guys get too much $$$ and too many customers to be fucking up as badly as u do,2015-02-18 03:08:02 -0800,40.7081,-74.0171 5.68003851145462E+017,positive,1,,,US Airways,SVLLINDIA,0,"@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India. #Mumbai #Surat #NaviMumbai",2015-02-18 03:07:25 -0800,40.7177,-74.0044 5.68002085888897E+017,negative,1,Late Flight,0.6842,US Airways,RyanMackJ,0,"@USAirways after last night in Charlotte NC I'm seriously debating never flying you again. 50 minute on the Tarmac, connection leaves.",2015-02-18 03:00:24 -0800,40.7588,-73.9729 5.67997512310768E+017,neutral,1,,,US Airways,Jeanne23,0,"@USAirways hi! Could you protect me on US 445 just in case? Still on ground with no checked luggage, but still a chance I can make original",2015-02-18 02:42:14 -0800,40.7798,-73.9878 5.67988647263253E+017,negative,0.7123,Customer Service Issue,0.3837,US Airways,cristalyze,0,@USAirways great but that still does not help me..,2015-02-18 02:07:00 -0800,40.7419,-74.0039 5.67979842882429E+017,negative,0.6731,Can't Tell,0.6731,US Airways,evan_salmon,0,@USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go,2015-02-18 01:32:01 -0800,40.6951,-74.1783 5.67970771718578E+017,negative,1,Cancelled Flight,0.3707,US Airways,evan_salmon,0,@USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose,2015-02-18 00:55:59 -0800,40.6951,-74.1775 5.67969619849265E+017,negative,1,Customer Service Issue,0.6458,US Airways,dsearls,0,"@USAirways I appreciate the hard work. Still, I gave up after >hour. @dsearls",2015-02-18 00:51:24 -0800,40.7422,-74.0007 5.67929116969685E+017,negative,1,Lost Luggage,1,US Airways,BohnJai,0,"@USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it...",2015-02-17 22:10:27 -0800,40.6951,-74.1777 5.67928302725263E+017,negative,1,Bad Flight,0.3527,US Airways,SkylarSong,0,@USAirways @AmericanAir stranded in cold Texas and getting sick because you overbooked the flight and gave my seat away. #gooutofbusiness,2015-02-17 22:07:13 -0800,40.8206,-73.9443 5.67926839630557E+017,negative,1,Customer Service Issue,1,US Airways,reallylongdrive,0,@USAirways Worst experience ever. Unable 2 help over phone and told at last min cabin crew unavailable for flight. Never again #USAirways,2015-02-17 22:01:24 -0800,40.7222,-73.9945 5.67925957090239E+017,negative,0.6677,Late Flight,0.6677,US Airways,fispahani,1,Thanks. “@USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.”,2015-02-17 21:57:54 -0800,40.7531,-73.9835 5.6792336125646E+017,negative,1,Late Flight,1,US Airways,sethdpowers,0,@USAirways 325 minute delay - this is absurd. Feel free to provide credits... http://t.co/e09keJ9bv1,2015-02-17 21:47:35 -0800,40.7668,-73.9677 5.67923103080276E+017,negative,1,Can't Tell,1,US Airways,KristenElysse,0,@USAirways Fuck you,2015-02-17 21:46:33 -0800,40.7641,-73.969 5.67921295473512E+017,negative,1,Can't Tell,0.3735,US Airways,MindyPack,0,@USAirways not even on your dime and free tickets. #worsttraveldayever,2015-02-17 21:39:22 -0800,40.6686,-73.9934 5.6791984908877E+017,negative,1,Customer Service Issue,0.3437,US Airways,drpippa,0,@USAirways disappointment? Making own arrangements for me & my sleeping toddler with zero assistance from USAir is maddening.,2015-02-17 21:33:38 -0800,40.7413,-73.9988 5.67919531068391E+017,neutral,0.6737,,,US Airways,sethdpowers,0,@USAirways thank you,2015-02-17 21:32:22 -0800,40.7419,-74.0051 5.67918161540047E+017,negative,1,Flight Attendant Complaints,0.7002,US Airways,jsperber,0,@USAirways thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons.,2015-02-17 21:26:55 -0800,40.7692,-73.9813 5.67916726668644E+017,negative,1,Late Flight,1,US Airways,sethdpowers,0,@USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2,2015-02-17 21:21:13 -0800,40.7603,-73.9676 5.67915852260979E+017,negative,1,Flight Attendant Complaints,1,US Airways,MindyPack,0,"@USAirways this day has been a disaster, rude employees, no help & now no hotel. not flying with you again & I fly ALOT! Dallas=raise=now!",2015-02-17 21:17:45 -0800,40.7091,-74.0103 5.67910107163542E+017,negative,0.6672,Flight Attendant Complaints,0.3606,US Airways,jsperber,0,@usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover.,2015-02-17 20:54:55 -0800,40.7406,-74.0059 5.67909745211879E+017,negative,1,Late Flight,0.7208,US Airways,jsperber,0,@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail,2015-02-17 20:53:29 -0800,40.742,-74.0052 5.67909106553483E+017,negative,1,Can't Tell,0.6608,US Airways,OBJ_3,32,@USAirways of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time,2015-02-17 20:50:56 -0800,40.7291,-73.9924 5.67908831545545E+017,negative,0.6552,Flight Attendant Complaints,0.355,US Airways,drpippa,0,"@USAirways I absolutely knew you would try to blame weather to deny us vouchers in Phoenix. Totally false, was a crew issue.",2015-02-17 20:49:51 -0800,40.7271,-74.0055 5.67908764650774E+017,negative,0.6519,Cancelled Flight,0.347,US Airways,PndrewCress,0,@USAirways half an inch of snow in Charlotte #overwhelming,2015-02-17 20:49:35 -0800,40.7292,-73.9921 5.67908702088376E+017,neutral,0.6739,,0,US Airways,ant_pruitt,0,@USAirways on the phone now. looks like global,2015-02-17 20:49:20 -0800,40.7077,-73.9145 5.67908391256875E+017,negative,1,Lost Luggage,1,US Airways,All_that_Jaz,0,"@USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number.",2015-02-17 20:48:06 -0800,40.7101,-73.9625 5.67908046619439E+017,negative,1,Cancelled Flight,0.3511,US Airways,Kohrsnd,0,"@USAirways already called, no other options, flight is being reimbursed. Never again, you are unreliable for business travelers.",2015-02-17 20:46:44 -0800,40.7238,-74.0043 5.67906248852533E+017,negative,0.7132,Can't Tell,0.7132,US Airways,MindyPack,0,@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again,2015-02-17 20:39:35 -0800,40.7354,-73.9376 5.67905855653421E+017,negative,1,Customer Service Issue,0.6619,US Airways,michaelrkenney,0,"@USAirways that link leads to a website that won't open on a cell phone. Good job, shocking that your airline is folding.",2015-02-17 20:38:01 -0800,40.742,-73.9947 5.67905194563998E+017,negative,1,Cancelled Flight,1,US Airways,shhashhank,0,@USAirways My flight (US558) got Cancelled Flightled on 2/16 due to lack of flight crew.I was told that I'd be reimbursed for hotel. Who do I contact?,2015-02-17 20:35:24 -0800,40.7102,-73.9627 5.67905184040383E+017,negative,0.6625,Late Flight,0.6625,US Airways,OBJ_3,4,"@USAirways No need for apologies just an unfortunate situation . There is no up date, I've landed but was suppose to land at 5",2015-02-17 20:35:21 -0800,40.8237,-73.9427 5.6790456967988E+017,negative,1,Late Flight,1,US Airways,easmn,0,@USAirways ~45 minutes means no public transit home and an expensive cab. Promises doesn't make up for it,2015-02-17 20:32:55 -0800,40.724,-74.004 5.67904438834168E+017,negative,1,Late Flight,1,US Airways,KierOgrady,0,@USAirways my sister was supposed to leave at 10 am to go back to AL. She's only getting to NC now. Are you kidding me #NeverflyUSairways 👿,2015-02-17 20:32:24 -0800,40.7324,-73.9965 5.67903480993559E+017,negative,0.6957,Bad Flight,0.3804,US Airways,weezerandburnie,0,@USAirways she just did but really how drunk does someone have to be before you stop serving them,2015-02-17 20:28:35 -0800,40.7641,-73.9742 5.67898269961101E+017,positive,1,,,US Airways,Logunov_Daniil,0,@USAirways YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,2015-02-17 20:07:53 -0800,40.7542,-73.9846 5.67897883875217E+017,negative,1,Late Flight,1,US Airways,OBJ_3,44,"@USAirways 5 hr flight delay and a delay when we land . Is that even real life ? Get me off this plane , I wanna go home 👠👠👠 (3 heel clicks)",2015-02-17 20:06:21 -0800,40.7393,-74.0016 5.67897643873149E+017,negative,1,Bad Flight,0.6769,US Airways,easmn,0,"@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?",2015-02-17 20:05:23 -0800,40.7101,-73.9624 5.67897182545686E+017,positive,1,,,US Airways,lbrc133,0,@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!,2015-02-17 20:03:33 -0800,40.688,-74.1831 5.67896872892899E+017,negative,1,Late Flight,0.3511,US Airways,JessBenge,0,@USAirways I'm sick of living in an airport!! #getittogether,2015-02-17 20:02:20 -0800,40.7456,-73.9782 5.67896040982069E+017,negative,1,Customer Service Issue,1,US Airways,laurencecharles,0,"@USAirways Now, the JFK Baggage Office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour",2015-02-17 19:59:01 -0800,40.7594,-73.9871 5.67894427244589E+017,positive,1,,,US Airways,Kevinly17,0,@USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight,2015-02-17 19:52:37 -0800,40.7363,-73.8493 5.67893710949589E+017,negative,1,Flight Attendant Complaints,0.6803,US Airways,weezerandburnie,0,@USAirways really u gave 6 scotch on the rocks to an out of control drunk and would not let my sister change seats when he was grouping her,2015-02-17 19:49:46 -0800,40.7593,-73.9833 5.67892300551991E+017,positive,1,,,US Airways,cindycapo,0,"@USAirways Awesome USAir, TYSVM <3",2015-02-17 19:44:10 -0800,40.7399,-73.993 5.67889710129029E+017,positive,1,,,US Airways,husainhaqqani,0,@USAirways Thank you!,2015-02-17 19:33:52 -0800,40.712,-73.9972 5.67889613714522E+017,positive,1,,,US Airways,PsuOhiofarmgirl,0,@USAirways that would be lovely! You have great people working in your organization.,2015-02-17 19:33:29 -0800,40.7524,-73.9789 5.67887623953457E+017,negative,1,Flight Attendant Complaints,0.3456,US Airways,laurencecharles,0,@USAirways Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful.,2015-02-17 19:25:35 -0800,40.7444,-73.986 5.67885719894643E+017,negative,1,Late Flight,0.6531,US Airways,JoelWeger,0,@USAirways hey let flight 1874get to the gate hours Late Flight and no fate with dozens of kids on board,2015-02-17 19:18:01 -0800,40.7419,-74.0038 5.67885057085567E+017,neutral,0.3441,,0,US Airways,kempallen,0,@USAirways me too. Me too.,2015-02-17 19:15:23 -0800,40.7776,-73.9512 5.6788173196723E+017,negative,1,Late Flight,0.6997,US Airways,Bink_V,0,@USAirways a flight update doesn't help when we are waiting 20+ min at our arrival waiting for a plane to leave our gate. Who can I write?😑,2015-02-17 19:02:10 -0800,40.749,-73.9887 5.67881730490647E+017,positive,1,,,US Airways,cindycapo,0,"@USAirways TYVM USAir, Happy Night@ <3",2015-02-17 19:02:09 -0800,40.7547,-73.9757 5.67881096647569E+017,positive,0.6772,,0,US Airways,wcpojesse,0,@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO,2015-02-17 18:59:38 -0800,40.7631,-73.9821 5.67880416201294E+017,negative,0.7072,Late Flight,0.7072,US Airways,AliNHamdani,0,@USAirways @husainhaqqani Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..???,2015-02-17 18:56:56 -0800,40.7101,-73.9623 5.67878696356434E+017,negative,1,Customer Service Issue,0.696,US Airways,sheiladeca,0,@USAirways NOT GOOD. been on hold for 1hour (2x/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. #furious,2015-02-17 18:50:06 -0800,40.7383,-73.9856 5.67875699056468E+017,negative,1,Late Flight,0.6667,US Airways,husainhaqqani,1,@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.,2015-02-17 18:38:11 -0800,40.7607,-73.971 5.67875552377451E+017,negative,0.6843,Can't Tell,0.6843,US Airways,briana_reyrey,0,@USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow,2015-02-17 18:37:36 -0800,40.7101,-73.9512 5.67874275388043E+017,positive,1,,,US Airways,PsuOhiofarmgirl,0,@USAirways glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.,2015-02-17 18:32:32 -0800,40.7395,-74.0017 5.67874261085454E+017,negative,1,Late Flight,1,US Airways,pdotts4,0,"@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http://t.co/L7lWjaZiOA",2015-02-17 18:32:29 -0800,40.7161,-73.9931 5.67872406628356E+017,negative,1,Customer Service Issue,0.6855,US Airways,glehel,0,@USAirways @noltnancy What will be is a what may be...what is...sucks. #fail,2015-02-17 18:25:06 -0800,40.7313,-73.9747 5.67871168214106E+017,negative,1,Customer Service Issue,0.6943,US Airways,Hollywood0218,0,"@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP",2015-02-17 18:20:11 -0800,40.7359,-74.0733 5.6786749812677E+017,positive,1,,,US Airways,Corybranan,0,@USAirways Will do. I appreciate the response.,2015-02-17 18:05:36 -0800,40.7207,-73.985 5.67867090729861E+017,neutral,1,,,US Airways,OiadaIntl,0,@USAirways @erickofiejones how long are billing cycles,2015-02-17 18:03:59 -0800,40.7574,-73.9718 5.67866540424561E+017,negative,1,Customer Service Issue,1,US Airways,symmetrickeys,0,@USAirways on hold for 1:23. All because they won't let me use a companion voucher online http://t.co/DPhQRgkdoA,2015-02-17 18:01:48 -0800,40.71,-73.9626 5.67866162865971E+017,negative,1,Customer Service Issue,1,US Airways,willary,0,@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword,2015-02-17 18:00:18 -0800,40.7598,-73.9961 5.67865703765799E+017,negative,1,Customer Service Issue,1,US Airways,mttdprkr,0,"@USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours...",2015-02-17 17:58:28 -0800,40.7257,-74.0055 5.67865044580639E+017,negative,1,Late Flight,0.6664,US Airways,willary,1,@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance. #NeverAgain,2015-02-17 17:55:51 -0800,40.7643,-73.9792 5.67864523585118E+017,negative,1,Cancelled Flight,1,US Airways,kaitlliiin,0,"@USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all",2015-02-17 17:53:47 -0800,40.7191,-74.0051 5.67864395264573E+017,negative,1,Cancelled Flight,1,US Airways,Joeschmow777,0,@USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight. Completely dissatisfied with @USAirways,2015-02-17 17:53:16 -0800,40.71,-73.9624 5.67862814578061E+017,positive,1,,,US Airways,Rencelas,0,@usairways Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it.,2015-02-17 17:47:00 -0800,40.7421,-74.0058 5.67861901603901E+017,negative,1,Customer Service Issue,1,US Airways,PndrewCress,0,@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. #customerservice,2015-02-17 17:43:22 -0800,40.7101,-73.9628 5.67860775752208E+017,negative,0.661,Cancelled Flight,0.661,US Airways,PastorMRobinson,0,"@USAirways car services to and from the hotel, food, hotel cost bc of Cancelled Flightlations fall on the customer with last minute notifications",2015-02-17 17:38:53 -0800,40.7079,-74.0046 5.6786035156965E+017,negative,1,Flight Attendant Complaints,0.3394,US Airways,PastorMRobinson,0,@USAirways I'm amazed at the lack of communication with the passengers.,2015-02-17 17:37:12 -0800,40.7632,-73.983 5.67860313883693E+017,negative,1,Flight Attendant Complaints,0.6729,US Airways,stumintz,0,"@USAirways when I told csr I would close acct, he couldn't care less",2015-02-17 17:37:03 -0800,40.7341,-73.9895 5.67860175740092E+017,negative,0.6634,Can't Tell,0.6634,US Airways,stumintz,0,"@USAirways beware, Barklays bank has terrible cust service. Will not assist, only know to go by badly written book(in English).",2015-02-17 17:36:30 -0800,40.7424,-74.0039 5.67860107960324E+017,negative,0.6661,Customer Service Issue,0.6661,US Airways,PastorMRobinson,0,@USAirways they call weather an act of God and refuse to help. I have my wife and 3 kids and they have no sympathy.,2015-02-17 17:36:14 -0800,40.7201,-73.9842 5.67859888480772E+017,negative,0.6865,Flight Attendant Complaints,0.3453,US Airways,PastorMRobinson,0,@USAirways bad weather shouldn't mean bad service,2015-02-17 17:35:22 -0800,40.7421,-74.004 5.67859714169709E+017,negative,1,Flight Attendant Complaints,1,US Airways,PastorMRobinson,0,@USAirways stuck in Charlotte being treated like a nobody by staff.,2015-02-17 17:34:40 -0800,40.7441,-74.0068 5.67859601900741E+017,negative,1,Cancelled Flight,0.6314,US Airways,PastorMRobinson,0,"@USAirways flights keep getting delayed and Cancelled Flighted with no information, worst customer service ever.",2015-02-17 17:34:14 -0800,40.7361,-73.9921 5.67859008230564E+017,negative,1,Customer Service Issue,0.6678,US Airways,fosterhimself,1,"@USAirways what does ""your reservation is 'out of sync.'"" mean? On hold w customer service 12 min and want an idea what is up",2015-02-17 17:31:52 -0800,40.7459,-74.0077 5.67858957546562E+017,negative,1,Can't Tell,1,US Airways,dscottt10,0,@USAirways sits on a throne of lies,2015-02-17 17:31:40 -0800,40.6694,-73.9379 5.6785740234045E+017,negative,1,Lost Luggage,1,US Airways,michaelrkenney,0,"@USAirways where's my bag? You called at noon promising it today, would like an update like your website promises. I need that bag!",2015-02-17 17:25:29 -0800,40.742,-74.0041 5.67857221159297E+017,negative,0.6421,Late Flight,0.6421,US Airways,PatrickCronin10,0,@USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?,2015-02-17 17:24:46 -0800,40.7234,-73.9855 5.67856486950576E+017,negative,1,Customer Service Issue,0.6701,US Airways,MelJintheUSA,0,"@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight.",2015-02-17 17:21:51 -0800,40.742,-74.0039 5.67855788699607E+017,neutral,0.6429,,0,US Airways,unpredictaylor,0,@USAirways I just hope that pilot had a good day off,2015-02-17 17:19:04 -0800,40.7352,-74.0003 5.67854566122865E+017,positive,1,,,US Airways,KristinKlutz,0,@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!,2015-02-17 17:14:13 -0800,40.775,-73.9901 5.67851387641598E+017,negative,1,Can't Tell,0.6992,US Airways,timodock,0,@USAirways is the worst airline I’ve ever flown on. You guys have treated me like garbage today.,2015-02-17 17:01:35 -0800,40.7376,-73.9915 5.6785127559911E+017,negative,1,Bad Flight,1,US Airways,kempallen,0,@USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee,2015-02-17 17:01:08 -0800,40.7267,-73.9889 5.67850746319753E+017,neutral,1,,,US Airways,annforstie,0,"@USAirways Eh, it happens. I think I'll survive. 😉 Thanks!",2015-02-17 16:59:02 -0800,40.6952,-74.1783 5.67850465406394E+017,negative,1,Customer Service Issue,0.676,US Airways,the_jayardee,0,@USAirways I have a voucher from a past trip that was delayed. I thought I had to talk to someone on the phone to use it. Is that not true?,2015-02-17 16:57:55 -0800,40.7258,-74.0057 5.67849500536152E+017,negative,1,Customer Service Issue,1,US Airways,Two4Chaos,0,"@USAirways I did, but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?",2015-02-17 16:54:05 -0800,40.6706,-73.946 5.67849102731526E+017,negative,1,Customer Service Issue,1,US Airways,TerriHaisten,0,@USAirways 1 1/2 hours on hold to customer service without anyone answering is more than ridiculous!,2015-02-17 16:52:30 -0800,40.7261,-73.9869 5.67848843372601E+017,neutral,1,,,US Airways,newcrackofdawn,0,"@USAirways - I'm in the Cust Svc line. Your Charlotte, NC agents better be in their A game.",2015-02-17 16:51:29 -0800,40.7848,-73.9828 5.6784810745675E+017,neutral,1,,,US Airways,mintzrandy,0,@USAirways and if the flight is full?,2015-02-17 16:48:33 -0800,40.8129,-73.944 5.67847966989509E+017,negative,1,Late Flight,1,US Airways,Bink_V,0,@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.,2015-02-17 16:48:00 -0800,40.7371,-73.9982 5.67847737061941E+017,negative,1,Late Flight,0.6599,US Airways,mttdprkr,0,@USAirways 4 hours... 4 hours... FOUR HOURS. It's like this is a joke to you.,2015-02-17 16:47:05 -0800,40.7563,-73.97 5.67847344307347E+017,negative,1,Late Flight,0.666,US Airways,SimplyTwiggy,0,thanks to @USAirways my trip is all screwed up. Ive had to move meetings and a dinner and im STILL not out of nyc yet,2015-02-17 16:45:31 -0800,40.6486,-73.783 5.67847120990048E+017,negative,1,Bad Flight,1,US Airways,SimplyTwiggy,0,@USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!!,2015-02-17 16:44:38 -0800,40.7162,-74.012 5.67846359631565E+017,negative,1,Late Flight,0.6767,US Airways,Praise_A_Lord,0,@USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday,2015-02-17 16:41:36 -0800,40.7338,-73.6034 5.67843415716733E+017,negative,1,Customer Service Issue,1,US Airways,erickofiejones,0,@USAirways I was told there is no record of my refund. Can someone please help me. This has been a long day,2015-02-17 16:29:54 -0800,40.7256,-73.9931 5.67842647739654E+017,negative,1,Customer Service Issue,1,US Airways,Ltos5363,0,@USAirways I tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #Neptune,2015-02-17 16:26:51 -0800,40.7454,-73.9849 5.67842466851906E+017,negative,1,Customer Service Issue,1,US Airways,mttdprkr,0,@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.,2015-02-17 16:26:08 -0800,40.7553,-73.9209 5.67842439911858E+017,negative,1,Customer Service Issue,0.6544,US Airways,Ltos5363,0,@USAirways Stop reposting same autoresponse That was return flight home #imateacher. Couldnt get to RSW #neptune#waivethefee #notmyfault,2015-02-17 16:26:02 -0800,40.6515,-73.9546 5.67842370533868E+017,negative,1,Customer Service Issue,1,US Airways,suzanneboles,0,@USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it.,2015-02-17 16:25:45 -0800,40.7552,-73.9734 5.67842366473835E+017,positive,1,,,US Airways,PsuOhiofarmgirl,0,@USAirways thank you! Glad to be heading home! Great people at your call center!,2015-02-17 16:25:44 -0800,40.7238,-74.0061 5.67841818357965E+017,positive,0.6584,,0,US Airways,suzanneboles,0,"@USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd",2015-02-17 16:23:34 -0800,40.7238,-74.0061 5.67840815331992E+017,negative,1,Customer Service Issue,1,US Airways,curtainbounce,0,@USAirways My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?,2015-02-17 16:19:35 -0800,40.7531,-74.0039 5.67840122454053E+017,positive,0.6854,,,US Airways,wickenstein,0,@USAirways HA! You're fun.,2015-02-17 16:16:49 -0800,40.7511,-73.9824 5.6784010312251E+017,negative,1,Cancelled Flight,1,US Airways,unpredictaylor,0,@USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted,2015-02-17 16:16:45 -0800,40.7111,-74.0052 5.67834881939546E+017,neutral,0.6803,,0,US Airways,mttdprkr,0,@USAirways how long is that flight? http://t.co/bCwckWtnlE,2015-02-17 15:56:00 -0800,40.7678,-73.8676 5.67834021293597E+017,positive,1,,,US Airways,GGoodie56,0,@USAirways flying high thanks!,2015-02-17 15:52:35 -0800,40.6489,-73.7827 5.67832862130577E+017,negative,0.6627,Can't Tell,0.3373,US Airways,Ltos5363,0,@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine,2015-02-17 15:47:58 -0800,40.7874,-73.9748 5.67832821013848E+017,negative,1,Customer Service Issue,0.6762,US Airways,MartyBergerson,0,@USAirways if I cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry!,2015-02-17 15:47:49 -0800,40.7501,-73.9788 5.67832250110337E+017,negative,1,Customer Service Issue,1,US Airways,mttdprkr,0,"@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes.",2015-02-17 15:45:32 -0800,40.793,-73.976 5.67832153670705E+017,positive,0.6742,,0,US Airways,michael_lepp,0,@USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.,2015-02-17 15:45:09 -0800,40.7688,-73.9564 5.67831160978678E+017,negative,0.6356,Late Flight,0.3355,US Airways,LisaWilsonDaly,0,@USAirways flt 5302 CLT to DAY supposed to depart 5:51; the 6:20...still no crew. #schedule/contact the pilot!,2015-02-17 15:41:13 -0800,40.7214,-74.0011 5.67830991491998E+017,negative,1,Flight Attendant Complaints,1,US Airways,Nathanielyb,0,"@USAirways so i ask for ice and the attendant snaps ""i dont have ice on this cart"" not 5 min Late Flightr 2 cups of ice to the people 2 rows ahead.",2015-02-17 15:40:32 -0800,40.7219,-74.0041 5.67829906861793E+017,positive,0.66,,,US Airways,AminESPN,0,@USAirways thanks,2015-02-17 15:36:14 -0800,40.7219,-74.0041 5.67823045215314E+017,negative,1,Customer Service Issue,0.7158,US Airways,tamajared,0,@USAirways I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?!,2015-02-17 15:08:58 -0800,41.0645,-74.1297 5.67822717665198E+017,negative,1,Customer Service Issue,1,US Airways,mttdprkr,0,@USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit. @AmericanAir paid far too much for you.,2015-02-17 15:07:40 -0800,40.7772,-73.9591 5.6782211723717E+017,negative,0.6556,Late Flight,0.6556,US Airways,PsuOhiofarmgirl,0,"@USAirways redeemed themselves! Flight out at 7:44!!! Had to call and negotiate, but thank the Lord I'm heading home!!!!!",2015-02-17 15:05:17 -0800,40.7346,-74.0096 5.67822098950791E+017,negative,1,Flight Booking Problems,1,US Airways,Two4Chaos,0,@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap,2015-02-17 15:05:12 -0800,40.7699,-73.955 5.67821288820204E+017,negative,1,Customer Service Issue,1,US Airways,DocWaaaaaa,0,@USAirways I been on hold with U for 40mins wasting my time and $ & I don't appreciate it #WheresTheCustomerServiceAt http://t.co/phI2IfNjIT,2015-02-17 15:01:59 -0800,40.7161,-74.0151 5.67820647465804E+017,negative,1,Late Flight,1,US Airways,shipge,0,@USAirways It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!!,2015-02-17 14:59:26 -0800,40.7161,-74.0151 5.67820135265759E+017,negative,0.3558,Can't Tell,0.3558,US Airways,ChloeLynne17,0,@USAirways strikes again. @emilylyonss I strongly suggest you live tweet your ordeal. Their media team appreciates the updates 😎,2015-02-17 14:57:24 -0800,40.7939,-73.9725 5.67819711950635E+017,negative,1,Late Flight,0.3457,US Airways,earlp,0,@USAirways flight 4524 first a 2 hour wait for a deadhead crew then deadhead crew takes overhead bin space paying customers annoyed,2015-02-17 14:55:43 -0800,40.8013,-73.9556 5.67819606904295E+017,positive,1,,,US Airways,kbutsunturn,0,"@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today.",2015-02-17 14:55:18 -0800,40.695,-74.178 5.67818961716388E+017,negative,1,Customer Service Issue,0.6619,US Airways,DropMeAnywhere,0,"@USAirways And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues.",2015-02-17 14:52:44 -0800,40.7362,-74.0034 5.67818690096542E+017,negative,1,Bad Flight,0.6768,US Airways,mintzrandy,0,"@USAirways very disappointed I wasn't ""allowed"" to change seats after checking in early online for a flight tomorrow morning.",2015-02-17 14:51:39 -0800,40.6412,-73.788 5.67818509650125E+017,negative,1,Customer Service Issue,0.6727,US Airways,DropMeAnywhere,0,@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.,2015-02-17 14:50:56 -0800,40.7772,-73.9521 5.67816651900584E+017,negative,1,Customer Service Issue,0.6522,US Airways,SyncSummit,0,@USAirways 8 weeks to refund this ticket - 0372389047497?!? - totally unacceptable. Fix this or I'll put it on blast on social media and TV,2015-02-17 14:43:33 -0800,40.7798,-73.9484 5.678130425762E+017,negative,1,Customer Service Issue,0.6471,US Airways,CGrescueswimmer,0,@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach. I want resolution or a comp,2015-02-17 14:29:13 -0800,40.7219,-74.0022 5.67812687893262E+017,positive,0.6404,,,US Airways,TGRunningLady,0,"@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees & @united for help getting me back to IAH.",2015-02-17 14:27:48 -0800,40.7242,-73.9848 5.67812370690605E+017,neutral,1,,,US Airways,gkorwan,0,@USAirways @satesq theres only one flt PHL-CRW per day.,2015-02-17 14:26:33 -0800,40.7594,-73.9651 5.67812369902133E+017,negative,1,Flight Attendant Complaints,0.6706,US Airways,btr5017,0,@USAirways @AmericanAir Your staff members are looking at me like I have two heads. Check your own websites!!! http://t.co/8Hh0c63TIe,2015-02-17 14:26:33 -0800,40.7353,-74.0094 5.67811918711505E+017,neutral,1,,,US Airways,Brandy_Fisher,0,"@USAirways I will be traveling from LAX to CLT to HTS, I have been rebooked for tomorrow due to the travel advisory.",2015-02-17 14:24:45 -0800,40.7412,-73.9789 5.6781157326526E+017,negative,0.6775,Flight Booking Problems,0.3535,US Airways,Brandy_Fisher,0,@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.,2015-02-17 14:23:23 -0800,40.7702,-73.9617 5.67810259675537E+017,positive,1,,,US Airways,DCSas,0,@USAirways Flight # 604. Thanks.,2015-02-17 14:18:09 -0800,40.7577,-73.9611 5.67809403668431E+017,negative,1,Late Flight,1,US Airways,earlp,0,@USAirways flight 4524 delayed for 2 hours for a deadhead crew. Lets make 150 paying customers wait ...that is great service #USAirways,2015-02-17 14:14:45 -0800,40.7574,-73.9861 5.678088934649E+017,negative,0.6458,Bad Flight,0.6458,US Airways,Sanabia28,0,@USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay,2015-02-17 14:12:44 -0800,40.7784,-73.9484 5.67808843373105E+017,negative,1,Customer Service Issue,1,US Airways,staciesater,0,@USAirways is anyone working today?? Anyone want to pick up a phone?,2015-02-17 14:12:32 -0800,40.7264,-73.997 5.67808567580041E+017,negative,1,Customer Service Issue,1,US Airways,mttdprkr,0,@USAirways I've been on hold for over 90 minutes... There's a lack of quality service here. Nobody cares that I hate your shitty airline.,2015-02-17 14:11:26 -0800,40.774,-73.8721 5.67807786748285E+017,negative,1,Cancelled Flight,1,US Airways,NickApex,0,"@USAirways stranded @Ernie_Vigil Phoenix w/ broken foot. Both my flights f'd, Sunday for ""sickcrew"". Cancelled Flighted my mechanics flight today.",2015-02-17 14:08:20 -0800,40.723,-73.9891 5.67805465854489E+017,positive,1,,,US Airways,Logunov_Daniil,0,"@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏😢😢😢😢😢😢😢😢🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏",2015-02-17 13:59:07 -0800,40.7226,-74.1635 5.67805039583199E+017,negative,1,Customer Service Issue,0.6776,US Airways,michael_lepp,1,@USAirways It's the rude and arrogant gate personnel. Uncalled for. Unprofessional. #theworst,2015-02-17 13:57:25 -0800,40.7414,-73.9795 5.67804923782627E+017,negative,1,Cancelled Flight,1,US Airways,Ltos5363,0,"@USAirways wont waive fees for flight Cancelled Flightlation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault",2015-02-17 13:56:57 -0800,40.7233,-74.0741 5.67804700951855E+017,positive,1,,,US Airways,WBGreen,0,@USAirways Thank you. And thanks for being so accommodating.,2015-02-17 13:56:04 -0800,40.6431,-73.5224 5.67803627714138E+017,positive,1,,,US Airways,Logunov_Daniil,0,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE 🙏🙏🙏😢😢😢🙏🙏🙏,2015-02-17 13:51:48 -0800,40.7658,-73.9655 5.67803477762798E+017,negative,1,Late Flight,1,US Airways,PatrickCronin10,0,@USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob,2015-02-17 13:51:13 -0800,40.7658,-73.9655 5.67803306928775E+017,negative,1,Customer Service Issue,0.6686,US Airways,Ltos5363,0,@USAirways won't waive $200 fee due to #neptune. Can't use credit w/o paying fee. Couldnt get to destination to use their tic #waivethefee,2015-02-17 13:50:32 -0800,40.7756,-73.946 5.67803049130095E+017,negative,1,Can't Tell,1,US Airways,MeghanTeeth,0,@USAirways no wonder you are the lowest rated airline in america. #shameful #USAirways,2015-02-17 13:49:30 -0800,40.7562,-73.9929 5.67802808876159E+017,negative,1,Customer Service Issue,1,US Airways,MeghanTeeth,0,@USAirways how are you even still in business? i have been trying to call for hours. this is pathetic.,2015-02-17 13:48:33 -0800,40.7702,-73.9552 5.67802781877408E+017,positive,1,,,US Airways,bradlerner,0,@USAirways thanks!,2015-02-17 13:48:27 -0800,40.7557,-73.9917 5.67802602738708E+017,negative,1,Customer Service Issue,1,US Airways,MeghanTeeth,0,"@USAirways wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed.",2015-02-17 13:47:44 -0800,40.7951,-73.9717 5.67802570912305E+017,negative,1,Cancelled Flight,1,US Airways,Ltos5363,0,@USAirways Flight Cancelled Flighted because of #Neptune Could not get to my destination. #notmyfault #waive$200fee #ripoff #poorcustomerservice,2015-02-17 13:47:36 -0800,40.7272,-73.9808 5.67802378041451E+017,positive,1,,,US Airways,Logunov_Daniil,0,@USAirways YOU ARE THE BEST AIRWAYS! Follow me please!!!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏,2015-02-17 13:46:50 -0800,40.7782,-73.9564 5.6780225521546E+017,negative,1,Customer Service Issue,0.6498,US Airways,Ltos5363,0,"@USAirways If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice",2015-02-17 13:46:21 -0800,40.7562,-73.9945 5.67802008292565E+017,negative,1,Late Flight,1,US Airways,GGoodie56,0,@USAirways flight #654 sitting at JFK with delays for 3-1/2 hrs! No employees to load bags? #terrible,2015-02-17 13:45:22 -0800,40.7848,-73.954 5.67801274293563E+017,negative,1,Cancelled Flight,0.6309,US Airways,rkasold,0,@USAirways I have been rebooked but It has been handled very unprofessionally. Cancelled Flightations happen but the disorganization is uncalled for.,2015-02-17 13:42:27 -0800,40.7314,-73.9847 5.67800771774001E+017,neutral,1,,,US Airways,_bpr_,0,@USAirways conf number FMJTYL delayed - any chance of getting an earlier flight fll to phx?,2015-02-17 13:40:27 -0800,40.6786,-73.9654 5.67800315093979E+017,negative,1,Customer Service Issue,1,US Airways,GainesJohnson,0,"@USAirways I have now called 12 times in the last three days. That's unacceptable. I'm willing to wait on hold, but that's not an option.",2015-02-17 13:38:38 -0800,40.7583,-73.9861 5.67800210064421E+017,positive,1,,,US Airways,Logunov_Daniil,0,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)🙏🙏🙏✌️😉),2015-02-17 13:38:13 -0800,40.7168,-74.0058 5.6779996827956E+017,negative,1,Customer Service Issue,1,US Airways,FranklySpeakn,0,"@USAirways I've been on hold for over 2 hours. Need to re-book a flight, please help.",2015-02-17 13:37:16 -0800,40.6181,-74.1556 5.67799412538495E+017,negative,1,Bad Flight,0.3631,US Airways,benjaminspear,0,"@usairways It was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|",2015-02-17 13:35:03 -0800,40.724,-73.9911 5.67797906977083E+017,negative,1,Customer Service Issue,1,US Airways,DropMeAnywhere,0,@USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good.,2015-02-17 13:29:04 -0800,40.7409,-74.0075 5.67796792847499E+017,negative,0.6644,Customer Service Issue,0.6644,US Airways,DaintyKenyan,0,@USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know?,2015-02-17 13:24:39 -0800,40.7681,-73.959 5.67794202730578E+017,negative,1,Cancelled Flight,1,US Airways,rkasold,0,@USAirways can I get free wifi since the flight 1808 was Cancelled Flightled?,2015-02-17 13:14:21 -0800,40.7568,-73.9609 5.67793186698191E+017,negative,1,Customer Service Issue,1,US Airways,bennymarkow,0,@USAirways was rebooked but sucked big time. Crappy layover. Customer service very sub-par.,2015-02-17 13:10:19 -0800,40.7387,-74.0087 5.67793072060277E+017,positive,0.6913,,0,US Airways,Brandy_Fisher,0,@USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today.,2015-02-17 13:09:52 -0800,40.7469,-74.0018 5.67791865823789E+017,negative,1,Cancelled Flight,1,US Airways,BobbiSue,0,@USAirways have done that. Sadly no flight from CLT has gotten to IND today and we head back to Tampa tmrw.,2015-02-17 13:05:04 -0800,40.7216,-74.0033 5.67791526370365E+017,negative,1,Customer Service Issue,1,US Airways,mttdprkr,0,@USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more. @delta is better,2015-02-17 13:03:43 -0800,40.717,-74.0063 5.67791019086066E+017,negative,1,Late Flight,0.6464,US Airways,robgpaul,0,@USAirways I would be on my way but wether has delayed yet again.. Love the Charlotte ice storm!! Good luck with mad customers,2015-02-17 13:01:42 -0800,40.7371,-74.0006 5.67790793197629E+017,negative,1,Flight Attendant Complaints,0.6673,US Airways,laurastarbeth,1,@USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...,2015-02-17 13:00:48 -0800,40.7228,-74.0102 5.67790572833104E+017,negative,1,Cancelled Flight,1,US Airways,Whooeeeee,0,@USAirways tooooo many Cancelled Flightations! My chain of command hates me now,2015-02-17 12:59:56 -0800,40.7765,-73.9565 5.67790175813681E+017,negative,1,Cancelled Flight,1,US Airways,ashleyapaine,0,@USAirways you Cancelled Flightled both my flights and refused to give a voucher despite no flights for 2days. @USAirways #neveragain,2015-02-17 12:58:21 -0800,40.6872,-73.9791 5.67789902633665E+017,negative,0.6449,Cancelled Flight,0.3285,US Airways,jdpletnick,1,@USAirways I just think if I am staying w your airline & rescheduling a flight I shouldn't absorb a fee that is the cost of 1/2 my flight,2015-02-17 12:57:16 -0800,40.725,-74.0358 5.67788578026312E+017,positive,1,,,US Airways,Lucifer_20,0,@USAirways that's why u guys are my #1 choice.,2015-02-17 12:52:00 -0800,40.725,-74.0358 5.67788199175787E+017,positive,0.6637,,0,US Airways,NaomiSheltonDC,0,@USAirways thanks. 😒,2015-02-17 12:50:30 -0800,40.7224,-73.9831 5.67787449053872E+017,negative,1,Customer Service Issue,1,US Airways,michael_lepp,1,@usairways I’m cool with weather delays etc. But lying and deceiving passengers to keep them from changing is reprehensible. #yousuck,2015-02-17 12:47:31 -0800,40.7421,-73.9864 5.67786807224705E+017,negative,1,Cancelled Flight,1,US Airways,TGRunningLady,0,"@usairways I just want to get home before Wednesday... Joke is over, 50hrs of Cancelled Flightlations and delays is enough!",2015-02-17 12:44:58 -0800,40.7407,-74.0077 5.67786151370629E+017,positive,0.6762,,,US Airways,zachupton,0,@USAirways how about a drink voucher for the next flight?? #winkwink,2015-02-17 12:42:22 -0800,40.7561,-73.963 5.67784773780013E+017,positive,0.6507,,,US Airways,Champa24,0,@USAirways nice touch with using my first name. Very intimate. I'll be filing a claim soon to be reimbursed. Have a us airways day!,2015-02-17 12:36:53 -0800,40.7561,-73.963 5.67783713833234E+017,negative,1,Customer Service Issue,0.6633,US Airways,jjsimonCNN,1,"@USAirways The airline is embarrassing itself. I get that bad weather isn't your fault, but your response to it couldn't have been worse.",2015-02-17 12:32:40 -0800,40.7255,-74.0057 5.67782686077747E+017,negative,0.6677,Bad Flight,0.3602,US Airways,bradlerner,0,@USAirways any updates on flight 5202 from ORF to PHL no one at gate... ;(,2015-02-17 12:28:35 -0800,40.7775,-73.9508 5.67782645975626E+017,negative,1,Flight Booking Problems,1,US Airways,shoobe01,0,"@usairways Yes. Works in Firefox. Can do everything but finish purchase. Button turns gray, never submits. For a couple weeks now.",2015-02-17 12:28:26 -0800,40.6971,-73.988 5.67781757274292E+017,negative,1,Cancelled Flight,0.6606,US Airways,rkasold,0,@USAirways 2.5 hours Late Flightr and the flight has been Cancelled Flightled. You gotta work on your internal communication skills.,2015-02-17 12:24:54 -0800,40.7476,-73.9853 5.67781582791279E+017,negative,1,Bad Flight,0.6531,US Airways,33rdn8th,0,"@USAirways had a horrible experience flying from Montego Bay to Philadelphia on 2/11. $125 2check a golf bag, constant selling in-flight",2015-02-17 12:24:12 -0800,40.7144,-74.0153 5.67781477761315E+017,negative,1,longlines,0.6487,US Airways,shipge,0,"@usairways told no gates open at #ORD, needed to wait 20mins. Still waiting after about 4 mins.",2015-02-17 12:23:47 -0800,40.6975,-73.9925 5.67781227537916E+017,negative,1,Late Flight,1,US Airways,rkasold,0,@USAirways And it's 3:22 with no sign of boarding.... Can I please get another update?,2015-02-17 12:22:48 -0800,40.6236,-73.9701 5.67781176375804E+017,negative,1,Flight Booking Problems,1,US Airways,mikemayo1428,0,@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks,2015-02-17 12:22:35 -0800,40.7435,-73.9826 5.67780624531222E+017,positive,0.3678,,0,US Airways,DAngel082,0,"@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!",2015-02-17 12:20:24 -0800,40.7618,-73.9905 5.67779193342423E+017,negative,1,Customer Service Issue,0.6606,US Airways,DomaineD1997,0,@USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn,2015-02-17 12:14:43 -0800,40.7524,-74.005 5.67778512548168E+017,positive,0.6714,,0,US Airways,mdejock,0,@USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know,2015-02-17 12:12:00 -0800,40.7642,-73.9739 5.67778498723738E+017,negative,0.6667,Lost Luggage,0.6667,US Airways,benjaminspear,0,@usairways Thx for responding :) When bags came there was mad rush towards end of jetway—why not just put thru baggage claim?,2015-02-17 12:11:57 -0800,40.7844,-73.9751 5.67778236026077E+017,negative,1,longlines,1,US Airways,mattgarcia901,0,@USAirways @AmericanAir we are on us/aa flight 4443.We arrived at dca at 2:12. Waiting on our gate (33)for apx an hr now. No update?,2015-02-17 12:10:54 -0800,40.7157,-74.0091 5.67777743665947E+017,negative,1,Customer Service Issue,0.352,US Airways,dosydoh,0,@USAirways Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours,2015-02-17 12:08:57 -0800,40.7441,-73.9822 5.67777625344594E+017,negative,1,Customer Service Issue,0.6444,US Airways,dosydoh,0,"@USAirways If you believe in keeping your customers happy, especially after a mistake was made on your part...",2015-02-17 12:08:29 -0800,40.7289,-73.9755 5.67777187265516E+017,neutral,0.6459,,0,US Airways,DropMeAnywhere,0,"@USAirways Would love to combine AA and USAir accts. Unfortunately, one has my middle name & one has middle initial. Won't allow change",2015-02-17 12:06:44 -0800,40.7456,-73.9777 5.6777715014595E+017,negative,1,Customer Service Issue,0.664,US Airways,mattt1312,0,@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service,2015-02-17 12:06:36 -0800,40.7759,-73.9562 5.67777100112101E+017,positive,1,,,US Airways,davidniu7,0,@USAirways right on. Up. Up & away ✈️🌞,2015-02-17 12:06:24 -0800,40.7909,-73.9746 5.67776714303238E+017,negative,1,Customer Service Issue,1,US Airways,mikemayo1428,0,@USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks,2015-02-17 12:04:52 -0800,40.7227,-74.0047 5.67776364351074E+017,neutral,0.6906,,0,US Airways,htmella,0,@USAirways please please please let my plane back to the gate so I can get off as I will miss connection due to CLT closing. 2034,2015-02-17 12:03:28 -0800,40.783,-73.9737 5.67776258621465E+017,negative,1,Late Flight,0.676,US Airways,mattgarcia901,0,@USAirways we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate?,2015-02-17 12:03:03 -0800,40.7073,-74.008 5.67776148864913E+017,negative,1,Flight Attendant Complaints,1,US Airways,DomaineD1997,0,@USAirways I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup,2015-02-17 12:02:37 -0800,40.6164,-73.9289 5.67775776582672E+017,negative,1,Cancelled Flight,0.6839,US Airways,CGrescueswimmer,0,"@usairways you made us miss our flight, first class now I can't even enter the admirals club. Not happy dm me to fix this.",2015-02-17 12:01:08 -0800,40.7298,-73.9914 5.67774229249421E+017,negative,1,Late Flight,1,US Airways,amorris1116,0,"@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm",2015-02-17 11:54:59 -0800,40.7777,-73.9775 5.67771635139502E+017,negative,1,Customer Service Issue,0.6845,US Airways,_JoeChuck,1,@USAirways on hold for 2 hours. You know what just keep my money,2015-02-17 11:44:41 -0800,40.7777,-73.9775 5.67771225104339E+017,negative,1,Flight Booking Problems,0.3603,US Airways,jdpletnick,1,@USAirways charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands & I want 2 reschedule same flight but in July,2015-02-17 11:43:03 -0800,40.7593,-73.9766 5.67769337256485E+017,negative,1,Late Flight,0.3545,US Airways,rkasold,0,@USAirways flight 1808 is not leaving at 2:45 because we haven't even begun to board yet. Please update your website ASAP,2015-02-17 11:35:33 -0800,40.7794,-73.9535 5.67768830265401E+017,negative,1,Flight Attendant Complaints,1,US Airways,j_husucks,0,@USAirways @Jack_Kairys (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks,2015-02-17 11:33:32 -0800,40.7218,-73.958 5.67768552644424E+017,negative,1,Flight Attendant Complaints,0.6923,US Airways,j_husucks,0,@USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1/2),2015-02-17 11:32:26 -0800,40.7606,-73.9732 5.67768450471588E+017,negative,1,Customer Service Issue,1,US Airways,rkasold,0,@USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number?,2015-02-17 11:32:01 -0800,40.7552,-73.9734 5.67768417038762E+017,neutral,1,,,US Airways,JenniesMagic,0,@USAirways done,2015-02-17 11:31:53 -0800,40.6983,-73.9842 5.67768224607912E+017,negative,1,Bad Flight,0.3733,US Airways,j_husucks,0,@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?,2015-02-17 11:31:08 -0800,40.774,-73.8722 5.67767738886545E+017,negative,1,Customer Service Issue,1,US Airways,izzyflan,0,"@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?",2015-02-17 11:29:12 -0800,40.7123,-74.1642 5.67766633637503E+017,negative,1,Customer Service Issue,1,US Airways,Dazoulai,0,@USAirways Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email.,2015-02-17 11:24:48 -0800,40.7716,-73.9612 5.67765893355418E+017,neutral,0.6659,,0,US Airways,zachupton,0,@USAirways unfortunately not. I think I watched it take off from the bus. Rebooked for a Late Flightr flight now #planestrainsandautomobiles,2015-02-17 11:21:52 -0800,40.7541,-73.9942 5.67764858817774E+017,neutral,0.6745,,0,US Airways,DaintyKenyan,0,@USAirways I was supposed to be on flight 1861 from Charlotte to RDU @ 8:20pm yesterday. Is the same flight scheduled for departure tonight?,2015-02-17 11:17:45 -0800,40.7494,-74.004 5.67763837055955E+017,positive,0.6858,,0,US Airways,erickofiejones,0,@USAirways Thank you so much its been a very stressful day,2015-02-17 11:13:41 -0800,40.7272,-73.9889 5.67763697230438E+017,negative,1,Flight Attendant Complaints,0.6419,US Airways,liquidfox1,0,"@USAirways me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed",2015-02-17 11:13:08 -0800,40.7151,-73.99 5.6776306570625E+017,negative,1,Flight Booking Problems,0.708,US Airways,shoobe01,0,"@usairways If I could/wanted to call I wouldn't use the internet to make a reservation. Site won't work on Chrome, on several computers.",2015-02-17 11:10:38 -0800,40.7401,-73.9908 5.67762685200228E+017,neutral,0.6845,,0,US Airways,Eagles_SAB,0,"@USAirways Darn it, first in line for no upgrade! Wish I understood the policy. :) http://t.co/xGPaAyFDwt",2015-02-17 11:09:07 -0800,40.7814,-73.9465 5.67762670045364E+017,negative,1,Lost Luggage,1,US Airways,MsAmanRm103,0,@USAirways Waiting for my luggage on flight 1923. Is there a delay?,2015-02-17 11:09:03 -0800,40.7743,-73.9901 5.67761568889582E+017,negative,1,Customer Service Issue,1,US Airways,rkasold,0,@USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx,2015-02-17 11:04:41 -0800,40.7508,-73.9908 5.67761193138672E+017,negative,0.6458,Flight Booking Problems,0.3333,US Airways,GainesJohnson,0,@USAirways Flight Booking Problems a flight using credit from a previously Cancelled Flightled flight. Can't get thru on the phone and can't book online. Help please.,2015-02-17 11:03:11 -0800,40.7425,-73.9962 5.67761144190747E+017,positive,1,,,US Airways,TreyWheelerCEO,0,@USAirways Absolutely!! The staff was amazing!!,2015-02-17 11:02:59 -0800,40.791,-73.9744 5.67760870630244E+017,negative,1,Can't Tell,1,US Airways,kpbball41,0,@USAirways you are horrendous. Pull your shit together,2015-02-17 11:01:54 -0800,40.791,-73.9744 5.67760474553348E+017,positive,1,,,US Airways,htmella,0,@USAirways Haha - that will indeed be a great day!,2015-02-17 11:00:20 -0800,40.7704,-73.9823 5.67759874403344E+017,negative,1,Late Flight,0.7078,US Airways,simuLate Flightthis,0,"@USAirways I want my money back. Now we're sitting on the runway. After a 2 hour delay, waiting for the baggage to begin loading.",2015-02-17 10:57:57 -0800,40.7167,-73.9648 5.67759456503882E+017,negative,1,Late Flight,0.6768,US Airways,HelloKansas,0,@USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane..,2015-02-17 10:56:17 -0800,40.6879,-73.9975 5.67759344360784E+017,negative,1,Flight Attendant Complaints,0.6849,US Airways,afioto,0,@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl,2015-02-17 10:55:50 -0800,40.7289,-73.9814 5.67759268724888E+017,neutral,0.683,,0,US Airways,DAngel082,0,@USAirways my flight was #3729...but I left my phone on the plane or the shuttle :(,2015-02-17 10:55:32 -0800,40.7716,-73.9827 5.67757897841386E+017,positive,0.6291,,0,US Airways,KristinKlutz,0,@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try?,2015-02-17 10:50:05 -0800,40.7739,-73.8716 5.67757851104641E+017,negative,0.6955,Can't Tell,0.3531,US Airways,BlessedEpiphany,0,@USAirways @AmericanAir best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done,2015-02-17 10:49:54 -0800,40.7655,-73.9801 5.6775720309309E+017,negative,1,Cancelled Flight,1,US Airways,BlessedEpiphany,0,"@usairways and @AmericanAir 4 days of Cancelled Flightations, I have driven to 3 airports in 3 different states, spent more on gas than my flight.",2015-02-17 10:47:20 -0800,40.6962,-73.9424 5.67756326718431E+017,negative,0.69,Flight Attendant Complaints,0.36,US Airways,Jack_Kairys,0,@USAirways then why did my whole team be able to put there carry ons under the plane,2015-02-17 10:43:51 -0800,40.7645,-73.9813 5.67755891714175E+017,positive,1,,,US Airways,themadhacker13,0,@USAirways customer service at its finest,2015-02-17 10:42:07 -0800,40.7703,-73.865 5.67755542362591E+017,negative,1,Customer Service Issue,0.6867,US Airways,Dazoulai,0,@USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model?,2015-02-17 10:40:44 -0800,40.6648,-73.9511 5.67754593434874E+017,neutral,0.6632,,0,US Airways,zachupton,0,@USAirways please hold 3923! I can see it. Just can't get off my first plane quick enough,2015-02-17 10:36:58 -0800,40.7596,-73.9858 5.67754392682902E+017,negative,0.6535,Late Flight,0.3366,US Airways,zachupton,0,@USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min!,2015-02-17 10:36:10 -0800,40.7771,-73.9595 5.67754056924672E+017,positive,1,,,US Airways,lauras_music,0,@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :),2015-02-17 10:34:50 -0800,40.7212,-73.9894 5.67753872967529E+017,negative,1,Bad Flight,0.3789,US Airways,ElaineLibrarian,0,.@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait?,2015-02-17 10:34:06 -0800,40.7383,-73.9855 5.67753815634371E+017,negative,1,Customer Service Issue,1,US Airways,tamajared,0,@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.,2015-02-17 10:33:52 -0800,40.7267,-73.9776 5.67753071833666E+017,negative,1,Cancelled Flight,1,US Airways,erickofiejones,0,@USAirways No I missed the funeral so I had to take a train back to Newark,2015-02-17 10:30:55 -0800,40.7733,-73.9893 5.67752558207586E+017,neutral,1,,,US Airways,ewenmilligan,0,@USAirways what is the baggage allowance on flights from Glasgow to the US? Thanks,2015-02-17 10:28:52 -0800,40.7146,-74.0092 5.67751134476259E+017,negative,1,Can't Tell,1,US Airways,_JoeChuck,0,@USAirways @AmericanAir what a joke of a company today reminded me why I never book with you,2015-02-17 10:23:13 -0800,40.7439,-74.0065 5.6775102589071E+017,positive,0.6727,,0,US Airways,TreyWheelerCEO,0,@USAirways — I had exceptional service on flight #403 from IND to PHX!!,2015-02-17 10:22:47 -0800,40.7492,-73.9797 5.67748987512705E+017,negative,1,Flight Attendant Complaints,1,US Airways,sampleonephl,0,@USAirways it's be nice to take a flight and have some level of consistency / service from the flight attendants. Quality control???,2015-02-17 10:14:41 -0800,40.7731,-73.9545 5.67747769176433E+017,negative,1,Cancelled Flight,0.6474,US Airways,cnichols9,0,@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems,2015-02-17 10:09:51 -0800,40.7151,-74.0159 5.67747420650754E+017,negative,1,Customer Service Issue,0.3505,US Airways,jameypricephoto,0,"@USAirways I believe you. But in all seriousness, what's an acceptable time I should have this expense on my name that wasn't my fault....",2015-02-17 10:08:27 -0800,40.7703,-73.9804 5.67745702231831E+017,negative,1,Customer Service Issue,0.6738,US Airways,ALHphoto,0,@USAirways cust serv reps who are unable to change reservations in your system Check in unaware of Cancelled Flights that I got word on night before,2015-02-17 10:01:38 -0800,40.7452,-73.9927 5.67745507834221E+017,neutral,1,,,US Airways,JKrace45,0,@USAirways is there any way that you could hold flight 628 in CLT my husband is stuck in the security check line. flight scheduled for 1PM,2015-02-17 10:00:51 -0800,40.7301,-73.9896 5.67744963870753E+017,negative,1,Customer Service Issue,1,US Airways,ALHphoto,0,@USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities,2015-02-17 09:58:42 -0800,40.7522,-73.9701 5.67743200614289E+017,negative,1,Cancelled Flight,1,US Airways,Kyle_Clarke528,0,@USAirways missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy.,2015-02-17 09:51:41 -0800,40.7821,-73.9779 5.67742912579273E+017,negative,1,Lost Luggage,1,US Airways,itsjustdoc,0,"@USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation",2015-02-17 09:50:33 -0800,40.7656,-73.9757 5.67741884140093E+017,negative,0.6484,Late Flight,0.3407,US Airways,Champa24,0,@USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight?,2015-02-17 09:46:27 -0800,40.7884,-73.9727 5.67739813114417E+017,neutral,1,,,US Airways,KristinKlutz,0,"@USAirways I left my son's Duke hat on flight #1761 last night. It says ""Mason"" on the back. Any way of locating it? Thanks in advance!",2015-02-17 09:38:14 -0800,40.756,-73.9706 5.67739625465078E+017,neutral,1,,,US Airways,bradleycfox,0,@USAirways will my known traveler no. transfer over from @AmericanAir ? when I check in at t-24 as an AA elite I can get choice seats?,2015-02-17 09:37:29 -0800,40.7267,-73.9917 5.67738680945959E+017,negative,1,Flight Booking Problems,0.6581,US Airways,TaiScott11,0,@USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.,2015-02-17 09:33:44 -0800,40.7563,-73.973 5.67737598115082E+017,positive,0.679,,,US Airways,mnardini1,0,@usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc,2015-02-17 09:29:26 -0800,40.7503,-73.9836 5.67736516420854E+017,negative,1,Customer Service Issue,0.6454,US Airways,cristalyze,0,"@USAirways & there are seats together, they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10.",2015-02-17 09:25:08 -0800,40.6859,-73.9566 5.67736505477919E+017,neutral,1,,,US Airways,lauras_music,0,@USAirways Im researching a flight & noticed a small issue w/class of service between your site & other sites. Could Reservations help me?,2015-02-17 09:25:05 -0800,40.8714,-73.9187 5.67735943424397E+017,negative,1,Cancelled Flight,0.3431,US Airways,erickofiejones,0,@USAirways I need someone from management to contact me I was flying to a funeral won't make it now to add to my pain they want me 2 pay,2015-02-17 09:22:51 -0800,40.6724,-73.9743 5.67735337246806E+017,negative,1,Cancelled Flight,0.6995,US Airways,erickofiejones,0,@USAirways Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay,2015-02-17 09:20:27 -0800,40.7209,-74.0044 5.67735186881004E+017,neutral,1,,,US Airways,portugrad,0,@USAirways How can I change without penalty and not have to call customer service,2015-02-17 09:19:51 -0800,40.6756,-74.0161 5.67734830800962E+017,negative,1,Customer Service Issue,1,US Airways,Jamayka,0,@USAirways when I call it says y'all are too busy and to call back Late Flightr. this is terrible customer service. what will you do about it?,2015-02-17 09:18:26 -0800,40.7743,-73.9636 5.67734790108226E+017,negative,1,Cancelled Flight,1,US Airways,erickofiejones,0,"@USAirways They charged me for a flight they Cancelled Flightled, unbelievable and unheard of",2015-02-17 09:18:16 -0800,40.774,-73.8714 5.67734584000135E+017,negative,1,Can't Tell,1,US Airways,erickofiejones,0,@USAirways I was completely ripped of by US Airways today never fly this airline I am contacting my local news,2015-02-17 09:17:27 -0800,40.7711,-73.9823 5.67734506434855E+017,negative,1,Customer Service Issue,1,US Airways,portugrad,0,@USAirways I can't believe that you would refer me to a number no one seems to be getting through. Really? I need help ASAP!,2015-02-17 09:17:08 -0800,40.7365,-73.9847 5.67734499669455E+017,negative,1,longlines,0.6909,US Airways,indystevens,0,@USAirways hundreds of people in line and less than half the desks being manned at CLT. Help?,2015-02-17 09:17:07 -0800,40.7365,-73.9847 5.67734357839057E+017,negative,0.6916,Customer Service Issue,0.6916,US Airways,Dazoulai,0,@USAirways Why is there no contact email for customer complaints?,2015-02-17 09:16:33 -0800,40.7333,-73.9957 5.67733682879087E+017,negative,1,Late Flight,1,US Airways,simuLate Flightthis,0,"@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral.",2015-02-17 09:13:52 -0800,40.7385,-73.9856 5.67733511281721E+017,negative,1,Cancelled Flight,1,US Airways,simuLate Flightthis,0,"@USAirways Flight 2069 from JFK to Charlotte, then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were Cancelled Flightled.",2015-02-17 09:13:11 -0800,40.8527,-73.9312 5.67732946241471E+017,negative,1,Customer Service Issue,1,US Airways,ceowens5,0,@USAirways still crickets from customer service.,2015-02-17 09:10:57 -0800,40.7735,-73.9452 5.67732372997964E+017,neutral,1,,,US Airways,JasonPlizga,0,@USAirways flight #3900 fro ORF to PHL.,2015-02-17 09:08:40 -0800,40.7845,-73.9542 5.67732351774782E+017,negative,1,Flight Booking Problems,0.6809,US Airways,AndreybohdanY,0,"@USAirways That is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth!",2015-02-17 09:08:35 -0800,40.7587,-73.9772 5.67732265888006E+017,negative,1,Customer Service Issue,1,US Airways,tamajared,0,@USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?,2015-02-17 09:08:14 -0800,40.7558,-73.9947 5.67731585035014E+017,negative,1,Cancelled Flight,0.672,US Airways,Kyle_Clarke528,0,@USAirways want to bump up my seet to first class for two Cancelled Flightlations in 24hrs?? what a joke,2015-02-17 09:05:32 -0800,40.752,-73.9747 5.67730833998758E+017,negative,0.6447,Customer Service Issue,0.3278,US Airways,DAngel082,0,@USAirways to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is,2015-02-17 09:02:33 -0800,40.7217,-74.0022 5.67730390291714E+017,negative,1,Customer Service Issue,1,US Airways,TullamoreEims,0,@USAirways This is dating back to Nov. I have been sent back and forth between you and @eDreams_en. It's a disgrace.,2015-02-17 09:00:47 -0800,40.7247,-74.0058 5.67730323988173E+017,positive,0.6718,,,US Airways,ShiningLghtPE,0,@USAirways will do. Hoping for a voucher for a future flight #Optimistic,2015-02-17 09:00:31 -0800,40.759,-73.9891 5.67729749087498E+017,negative,1,Lost Luggage,1,US Airways,itsjustdoc,0,@USAirways I didn't even leave the airport and you sent 2 of my bags to Philadelphia!,2015-02-17 08:58:14 -0800,40.7421,-73.9852 5.67729700110602E+017,negative,1,Customer Service Issue,0.6889,US Airways,portugrad,0,@USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday,2015-02-17 08:58:03 -0800,40.7623,-73.972 5.67729658276237E+017,negative,1,Customer Service Issue,1,US Airways,Jamayka,0,@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures,2015-02-17 08:57:53 -0800,40.7171,-74.0123 5.67729414822449E+017,negative,1,Lost Luggage,1,US Airways,itsjustdoc,0,@USAirways no warm weather hubs means no Mexico for us. And I can't go anywhere else since you lost my bags. I hope you attempt to rectify,2015-02-17 08:56:55 -0800,40.7518,-73.9758 5.67729325810917E+017,negative,1,Cancelled Flight,0.6959,US Airways,LucyALloyd,0,@USAirways No kidding. Oy.,2015-02-17 08:56:33 -0800,40.7191,-73.9956 5.6772924131249E+017,positive,0.6939,,,US Airways,imayfan,0,@USAirways thanks,2015-02-17 08:56:13 -0800,40.7621,-73.9741 5.67729135733465E+017,negative,1,Customer Service Issue,0.6275,US Airways,itsjustdoc,0,@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!,2015-02-17 08:55:48 -0800,40.7487,-74.0082 5.67728890206904E+017,negative,1,Flight Booking Problems,0.6611,US Airways,AlexRolek,0,@USAirways been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options?,2015-02-17 08:54:49 -0800,40.7487,-74.0082 5.67728860629058E+017,negative,0.6515,Late Flight,0.6515,US Airways,laura_crom,0,@USAirways and it still says it's on time on your website btw,2015-02-17 08:54:42 -0800,40.7594,-73.9944 5.67728533771133E+017,negative,1,Customer Service Issue,1,US Airways,TheTaxDiva,0,@USAirways your customer service is horrible,2015-02-17 08:53:24 -0800,40.7263,-73.9962 5.67728481623359E+017,negative,1,Customer Service Issue,1,US Airways,TheTaxDiva,0,@USAirways I expect something more than telling me to see an agent to rebook my flight...,2015-02-17 08:53:12 -0800,40.7384,-73.9855 5.67728386014183E+017,negative,1,Lost Luggage,1,US Airways,TheTaxDiva,0,@USAirways you have the ability to switch my flight to @AmericanAir but you cannot tell me where my bags are.,2015-02-17 08:52:49 -0800,40.7735,-73.9834 5.67728285174743E+017,negative,1,Customer Service Issue,0.3596,US Airways,TheTaxDiva,0,@USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh,2015-02-17 08:52:25 -0800,40.7928,-73.975 5.67728057700876E+017,negative,1,longlines,0.6989,US Airways,Champa24,0,@USAirways no we haven't because we've been in the same line at the service desk for an 1hr and 1/2 now in the same spot.,2015-02-17 08:51:31 -0800,40.8085,-73.9434 5.67728017196458E+017,neutral,0.6379,,0,US Airways,laura_crom,0,"@USAirways on your website and on your boards at Logan it said it was on time, so we went through security and got to the gate (2)",2015-02-17 08:51:21 -0800,40.7444,-73.9842 5.67727581873848E+017,negative,1,Cancelled Flight,1,US Airways,laura_crom,0,@USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1),2015-02-17 08:49:38 -0800,40.7633,-73.9808 5.67727479633478E+017,positive,1,,,US Airways,northerninsgr,0,@USAirways please give Tara G a pat on the back and praise. She was very very helpful. She is at PHL member lounge,2015-02-17 08:49:13 -0800,40.7772,-73.9501 5.67727159096386E+017,positive,0.6729,,,US Airways,DAngel082,0,@USAirways thanks I hope I get to my destination,2015-02-17 08:47:57 -0800,40.7229,-73.9975 5.67726594698265E+017,negative,1,Late Flight,1,US Airways,DAngel082,0,@USAirways well its 11:45am and just got an email that my 11am flight is delayed-thats not right,2015-02-17 08:45:42 -0800,40.7699,-73.9842 5.67726186038837E+017,negative,1,Late Flight,0.6787,US Airways,JasonPlizga,0,@USAirways How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started.,2015-02-17 08:44:05 -0800,40.7207,-74.0325 5.67726138223772E+017,negative,1,Customer Service Issue,0.6577,US Airways,crshipferling,0,@USAirways your chairmans phone is down. what other number can i use?,2015-02-17 08:43:53 -0800,40.7207,-74.0325 5.67725588937728E+017,negative,1,Bad Flight,0.6201,US Airways,TheTaxDiva,0,@USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well...,2015-02-17 08:41:42 -0800,40.7697,-73.9862 5.67725387904721E+017,positive,0.6664,,,US Airways,Forsyth_Factor,0,"@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday",2015-02-17 08:40:54 -0800,40.7189,-74.0072 5.67725304958161E+017,negative,1,Customer Service Issue,1,US Airways,jameypricephoto,0,@USAirways it takes a month?,2015-02-17 08:40:35 -0800,40.774,-73.8734 5.67725170367148E+017,negative,1,Lost Luggage,1,US Airways,juliadavis,0,"Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @USAirways",2015-02-17 08:40:03 -0800,40.7417,-73.9761 5.67725125194494E+017,negative,0.667,Can't Tell,0.3533,US Airways,Jack_Kairys,0,@USAirways it was supposed to be a carry on and in Pittsburgh coming to Boston it was a carry on,2015-02-17 08:39:52 -0800,40.7164,-74.0058 5.67724943375626E+017,neutral,0.6383,,0,US Airways,TullamoreEims,0,@USAirways You need to contact me ASAP. #Furious,2015-02-17 08:39:08 -0800,40.6155,-73.9153 5.67724133434536E+017,negative,0.6907,Customer Service Issue,0.6907,US Airways,DAngel082,0,@USAirways can't even get on hold to wait to speak to someone-awesome,2015-02-17 08:35:55 -0800,40.7497,-73.9389 5.67722301471199E+017,negative,1,Customer Service Issue,1,US Airways,CharNewsJunkie,0,"@USAirways Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable.",2015-02-17 08:28:39 -0800,40.7557,-73.9918 5.67721945954009E+017,negative,1,Cancelled Flight,0.6774,US Airways,LucyALloyd,0,. @USAirways It's been Cancelled Flighted. Your SM response is slow.,2015-02-17 08:27:14 -0800,40.7673,-73.9899 5.67721806040031E+017,negative,1,Cancelled Flight,0.6511,US Airways,DaFuente,0,"@USAirways I’ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?",2015-02-17 08:26:40 -0800,40.8181,-73.4581 5.67719005713334E+017,negative,1,Bad Flight,0.3476,US Airways,Champa24,0,@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights,2015-02-17 08:15:33 -0800,40.7529,-73.9967 5.67718099794006E+017,negative,1,Bad Flight,0.337,US Airways,Jack_Kairys,0,@USAirways your service has been awful in Boston and I had to pay 25 extra dollars than I was supposed too I am very dissatisfied #mad,2015-02-17 08:11:57 -0800,40.7144,-74.0086 5.67712600772051E+017,negative,0.6716,Late Flight,0.6716,US Airways,sankeshw,0,"@USAirways we are on the 2pm flight FLL to PHL and then connection to MAN. However, with the delays we might miss it. Can we go earlier?",2015-02-17 07:50:06 -0800,40.7586,-73.9747 5.67710245053407E+017,negative,1,Customer Service Issue,0.6838,US Airways,CharNewsJunkie,0,@USAirways I have been on hold with your Gold reservations line for OVER 3 HOURS now. Flight Cancelled Flightled. Trying to rebook.,2015-02-17 07:40:44 -0800,40.7663,-73.9571 5.67698031081161E+017,negative,1,Customer Service Issue,0.6963,US Airways,MarkKersten,0,.@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.,2015-02-17 06:52:12 -0800,40.7663,-73.9571 5.676794873837E+017,negative,1,Customer Service Issue,0.7188,US Airways,DonnyYardas,0,@USAirways reservations had me on hold for 2 hours only to hang up...smh 😕,2015-02-17 05:38:31 -0800,40.6311,-74.0383 5.67670985403286E+017,negative,1,Customer Service Issue,1,US Airways,sevnthstar,0,@USAirways @AmericanAir How r u supposed to change flights when u can't get thru to reservations? #OneHourOnHold,2015-02-17 05:04:44 -0800,40.707,-74.0166 5.67643252753695E+017,neutral,1,,,US Airways,ashenfaced,0,@USAirways how's us 1797 looking today?,2015-02-17 03:14:32 -0800,40.772,-73.9828 5.70308309682676E+017,negative,1,Customer Service Issue,1,American,SweeLoTmac,0,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless,2015-02-24 11:44:31 -0800,40.6447,-73.7825 5.70308064185881E+017,neutral,0.6667,,,American,LancasterPattie,0,@AmericanAir we've already made other arrangements ourselves.,2015-02-24 11:43:32 -0800,40.6447,-73.7825 5.70307949614256E+017,negative,0.6316,Bad Flight,0.3164,American,ELLLORRAC,0,@AmericanAir thanks for getting back to me. But I will find other airlines in the future.,2015-02-24 11:43:05 -0800,40.7603,-73.9646 5.70307948171424E+017,negative,0.6846,Flight Booking Problems,0.6846,American,SweeLoTmac,0,@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?,2015-02-24 11:43:05 -0800,40.7735,-73.8709 5.70307434113311E+017,negative,0.6547,Late Flight,0.3331,American,LauraMolito,0,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal",2015-02-24 11:41:02 -0800,40.7699,-73.9807 5.70307390752608E+017,negative,1,Flight Booking Problems,0.6796,American,barbararwill,0,"@AmericanAir no thanks. As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible.",2015-02-24 11:40:52 -0800,40.7161,-74.0121 5.70307369328095E+017,negative,0.667,Customer Service Issue,0.3341,American,Bossman1908,0,"@AmericanAir sorry so Late Flight, responded to your DM.",2015-02-24 11:40:47 -0800,40.7124,-73.8391 5.70307312675652E+017,positive,0.6604,,,American,bharris77,0,"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.",2015-02-24 11:40:33 -0800,40.7617,-73.9747 5.70306867878072E+017,negative,1,Flight Attendant Complaints,1,American,TheTPVshow,0,"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers",2015-02-24 11:38:47 -0800,40.7617,-73.9747 5.70306715599696E+017,negative,0.6889,Can't Tell,0.3444,American,banderson_1978,0,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW,2015-02-24 11:38:11 -0800,40.7646,-73.9775 5.70306662575301E+017,neutral,0.6742,,,American,gjeaviation,0,@AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr,2015-02-24 11:37:58 -0800,40.7557,-73.9919 5.70306529947193E+017,negative,0.6449,longlines,0.334,American,TheTPVshow,0,"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface",2015-02-24 11:37:27 -0800,40.7746,-73.9892 5.70306423818723E+017,neutral,0.6767,,0,American,sammy575,0,"@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx",2015-02-24 11:37:01 -0800,40.7503,-73.9946 5.70306260010177E+017,negative,1,Flight Booking Problems,0.3488,American,HollyKinnamon,0,@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.,2015-02-24 11:36:22 -0800,40.7644,-73.9707 5.70306250442986E+017,negative,1,Flight Booking Problems,0.3448,American,CathiKingWarren,0,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?,2015-02-24 11:36:20 -0800,40.7374,-73.9799 5.70305365159633E+017,neutral,0.3474,,0,American,penyu1818,0,"@AmericanAir DM the locator code, thanks.",2015-02-24 11:32:49 -0800,40.74,-74.0071 5.70305264613765E+017,positive,1,,,American,jamucsb,0,@AmericanAir thank you!,2015-02-24 11:32:25 -0800,40.721,-74.0038 5.7030523483843E+017,negative,1,Customer Service Issue,0.6641,American,TheOnlyJasonS,1,"@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest",2015-02-24 11:32:18 -0800,40.7739,-73.8727 5.70305063052284E+017,negative,1,Bad Flight,0.67,American,drhavoc,0,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX,2015-02-24 11:31:37 -0800,40.7781,-73.9629 5.70305051819942E+017,neutral,1,,,American,Chandrafaythe,0,"@AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked.",2015-02-24 11:31:34 -0800,40.7025,-74.0132 5.70304633048048E+017,neutral,0.6529,,0,American,AesaGaming,0,@AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :(,2015-02-24 11:29:54 -0800,40.7625,-73.9608 5.70304544128815E+017,negative,1,Late Flight,0.6997,American,ImBillNichols,0,@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing,2015-02-24 11:29:33 -0800,40.7668,-73.9845 5.70303889754489E+017,negative,1,Flight Booking Problems,0.6694,American,coquichick,0,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?,2015-02-24 11:26:57 -0800,40.7373,-73.9909 5.7030338378299E+017,neutral,1,,,American,trentgillaspie,0,.@AmericanAir just disappointed with the Flight Booking Problems process and add’l fees to sit together on a more crowded flight. Not impressed so far :-/.,2015-02-24 11:24:57 -0800,40.7416,-73.9343 5.70302358242116E+017,positive,0.7047,,,American,JohnMHaaland,0,@AmericanAir thanks,2015-02-24 11:20:52 -0800,40.7336,-73.9919 5.70302060035498E+017,negative,1,Bad Flight,0.3447,American,PBSamson,0,@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating,2015-02-24 11:19:41 -0800,40.7565,-73.9666 5.70301929580048E+017,neutral,1,,,American,FinEdChat,0,@AmericanAir I did,2015-02-24 11:19:10 -0800,40.7027,-74.0123 5.70301488192459E+017,negative,0.6703,Customer Service Issue,0.6703,American,skgiffard,0,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.,2015-02-24 11:17:25 -0800,40.7529,-73.9748 5.70301395141837E+017,negative,1,Late Flight,1,American,JoBarredaV,1,@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr,2015-02-24 11:17:02 -0800,40.7574,-73.9694 5.70300915418321E+017,negative,1,Cancelled Flight,1,American,LancasterPattie,0,"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.",2015-02-24 11:15:08 -0800,40.758,-73.9679 5.70300355843662E+017,positive,0.6712,,,American,dcathomedad,0,@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?,2015-02-24 11:12:55 -0800,40.7679,-73.9621 5.7030026230229E+017,neutral,0.6544,,,American,pokecrastinator,0,"@AmericanAir Thank you, you too!",2015-02-24 11:12:32 -0800,40.7137,-74.0118 5.70300177367634E+017,neutral,0.6911,,,American,Qwhocooks,0,@AmericanAir What happens when you combine Top Chef & the beauty of San Miguel de Allende. My Late Flightst food blog. http://t.co/7t1rDRCRe6,2015-02-24 11:12:12 -0800,40.7821,-73.9537 5.70299824760861E+017,positive,0.6666,,,American,COVRTER,0,"@AmericanAir Great, thanks. Followed.",2015-02-24 11:10:48 -0800,40.7099,-74.006 5.70299252141904E+017,positive,1,,,American,Mtts28,0,@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!,2015-02-24 11:08:32 -0800,40.7942,-73.974 5.70298770136674E+017,negative,1,Customer Service Issue,1,American,law_econ,0,@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.,2015-02-24 11:06:37 -0800,40.7377,-73.9806 5.70298744723415E+017,positive,0.6639,,,American,SusieBarre,0,@AmericanAir got another flight. Thanks you,2015-02-24 11:06:31 -0800,40.7523,-73.9771 5.70298679250305E+017,neutral,0.6632,,,American,chrissieward71,0,@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my #.800#called&it hungupNOHELP,2015-02-24 11:06:15 -0800,40.7262,-74.0075 5.70298644475347E+017,negative,1,Customer Service Issue,1,American,denismishin,0,"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?",2015-02-24 11:06:07 -0800,40.8112,-73.9597 5.7029837114094E+017,negative,1,Late Flight,1,American,djjohnpayne,0,"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah.",2015-02-24 11:05:01 -0800,40.7608,-73.9609 5.70298285350629E+017,positive,0.7012,,0,American,ThisIsKari,0,@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃,2015-02-24 11:04:41 -0800,40.7622,-73.9783 5.70298117544907E+017,negative,1,Late Flight,1,American,ELLLORRAC,0,@AmericanAir still waiting for a flight... I should get my money back,2015-02-24 11:04:01 -0800,40.7622,-73.9783 5.70297548726006E+017,negative,1,Cancelled Flight,0.6421,American,jkordyback,0,@AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble.,2015-02-24 11:01:45 -0800,40.7338,-73.8604 5.70297479029252E+017,negative,1,Customer Service Issue,0.378,American,Andrew_Wasila,0,"“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA",2015-02-24 11:01:29 -0800,40.7346,-73.9922 5.70297414848E+017,neutral,1,,,American,penyu1818,0,"@AmericanAir Hi, can you please ticket my award ticket? The status is ""On Request"" now. Thanks.",2015-02-24 11:01:13 -0800,40.7819,-73.9517 5.70297070998975E+017,positive,1,,,American,rakugojon,0,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.,2015-02-24 10:59:51 -0800,40.6952,-74.1775 5.70296996445205E+017,negative,1,Late Flight,1,American,aaronmsantos,0,@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.,2015-02-24 10:59:34 -0800,40.7444,-73.9927 5.70296986827694E+017,negative,1,Flight Attendant Complaints,0.6563,American,lilirr,0,"@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!",2015-02-24 10:59:31 -0800,40.7519,-73.9394 5.70296616688751E+017,negative,0.6725,Flight Booking Problems,0.6725,American,AesaGaming,0,@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?,2015-02-24 10:58:03 -0800,40.7161,-74.0497 5.702965723759E+017,positive,0.6628,,,American,TheVirtualJosh,0,"@AmericanAir yes yes yes,so glad to be headed home!",2015-02-24 10:57:53 -0800,40.7161,-74.0497 5.70295981985681E+017,negative,0.6507,Bad Flight,0.3493,American,ferraro__rocher,0,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now,2015-02-24 10:55:32 -0800,40.7716,-73.9825 5.702959015557E+017,positive,0.6882,,,American,MeeestarCoke,0,@AmericanAir thanks!!,2015-02-24 10:55:13 -0800,40.7224,-74.0039 5.7029574592188E+017,positive,0.6529,,,American,THE_amandajean,0,@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx,2015-02-24 10:54:36 -0800,40.7136,-74.0087 5.70295576446808E+017,negative,1,Customer Service Issue,1,American,HollyKinnamon,0,@AmericanAir I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped,2015-02-24 10:53:55 -0800,40.7776,-73.9816 5.70295174385017E+017,negative,1,Flight Booking Problems,0.6368,American,barbararwill,0,@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...,2015-02-24 10:52:19 -0800,40.7499,-74.0026 5.70293494444634E+017,neutral,1,,,American,idk_but_youtube,0,@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?,2015-02-24 10:45:39 -0800,40.7646,-73.9705 5.70292715444965E+017,negative,1,Bad Flight,0.6397,American,alicizzle,0,@AmericanAir narrowly made standby...lots of snags this trip!,2015-02-24 10:42:33 -0800,40.7939,-73.9632 5.70292403309036E+017,neutral,1,,,American,pbpinftworth,0,@AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus),2015-02-24 10:41:19 -0800,40.7473,-73.9436 5.70291431195206E+017,negative,1,Late Flight,0.6559,American,JesicaLSantos,0,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.",2015-02-24 10:37:27 -0800,40.7924,-73.9763 5.70291157340705E+017,positive,1,,,American,mpresdenver,0,@AmericanAir thanks so much!,2015-02-24 10:36:22 -0800,40.7994,-73.9712 5.70290552169734E+017,positive,0.6752,,0,American,saianel,0,"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same",2015-02-24 10:33:57 -0800,40.7524,-73.9898 5.7029033716974E+017,negative,0.6772,Cancelled Flight,0.3829,American,SusieBarre,0,@AmericanAir I need a flight out tonight. Isn't there anything else?,2015-02-24 10:33:06 -0800,40.7725,-73.9862 5.70290334158225E+017,positive,1,,,American,oobunillaoo,0,@AmericanAir thank you for the confirmation.,2015-02-24 10:33:05 -0800,40.7516,-73.9846 5.70290220589027E+017,negative,0.6806,Can't Tell,0.6806,American,PBSamson,0,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback",2015-02-24 10:32:38 -0800,40.7581,-73.9786 5.70290034009637E+017,neutral,0.6775,,0,American,waynebevan,0,@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement,2015-02-24 10:31:54 -0800,40.8118,-73.9408 5.70289085354541E+017,negative,1,Lost Luggage,1,American,brownsrock,0,@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.,2015-02-24 10:28:08 -0800,40.7835,-73.9803 5.70288809532891E+017,negative,1,Customer Service Issue,1,American,jkordyback,0,@AmericanAir “Inconvenient” is such a convenient word.,2015-02-24 10:27:02 -0800,40.7664,-73.9782 5.70288282413634E+017,negative,1,Lost Luggage,0.6593,American,jacquelinewins6,0,"@AmericanAir Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.",2015-02-24 10:24:56 -0800,40.7354,-73.9885 5.70288167242375E+017,negative,1,Late Flight,1,American,aaronmsantos,0,"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful",2015-02-24 10:24:29 -0800,40.7511,-73.9739 5.70287747643998E+017,negative,1,Lost Luggage,1,American,jacquelinewins6,0,"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.",2015-02-24 10:22:49 -0800,40.7174,-74.0037 5.70287638084764E+017,negative,1,Late Flight,0.6585,American,THE_amandajean,0,@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed,2015-02-24 10:22:23 -0800,40.7261,-74.0006 5.70287271234175E+017,neutral,1,,,American,IoanGil,0,@AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW,2015-02-24 10:20:55 -0800,40.7538,-73.9883 5.70286841737318E+017,negative,1,Cancelled Flight,0.6304,American,djjohnpayne,0,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm,2015-02-24 10:19:13 -0800,40.7526,-74.0062 5.70284862122234E+017,positive,1,,,American,pokecrastinator,0,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.,2015-02-24 10:11:21 -0800,40.7583,-73.9783 5.70284660510433E+017,neutral,0.6503,,0,American,sammy575,0,@AmericanAir what's the status of flight 1357 out of sju?,2015-02-24 10:10:33 -0800,40.783,-73.9553 5.70284482588246E+017,neutral,0.6593,,0,American,mmanny,0,"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.",2015-02-24 10:09:50 -0800,40.753,-73.9748 5.70284308210033E+017,negative,1,Bad Flight,0.379,American,BartonDVM,0,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways. I ASKED and was told, ""NO."" #thenewamerican",2015-02-24 10:09:09 -0800,40.7502,-73.9948 5.7028405460564E+017,negative,1,Customer Service Issue,0.6341,American,chagaga2013,0,@AmericanAir good care of their customers if anything happen to then take you @Delta for getting me back to NYC !! Screw you @AmericanAir,2015-02-24 10:08:08 -0800,40.726,-73.9918 5.70283851018318E+017,negative,1,Cancelled Flight,1,American,chagaga2013,0,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take,2015-02-24 10:07:20 -0800,40.7273,-74.0056 5.70283544125288E+017,negative,1,Cancelled Flight,1,American,chagaga2013,0,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them,2015-02-24 10:06:06 -0800,40.7041,-74.0122 5.70283309093114E+017,neutral,1,,,American,pbpinftworth,0,@americanair Yes to the iOS. I'm running iOS 8.1.3,2015-02-24 10:05:10 -0800,40.7548,-73.9995 5.70283254743507E+017,negative,1,Late Flight,0.6762,American,chagaga2013,0,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed,2015-02-24 10:04:57 -0800,40.7887,-73.9765 5.7028255505791E+017,positive,1,,,American,alicizzle,0,"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.",2015-02-24 10:02:11 -0800,40.7664,-73.9784 5.70282469791912E+017,neutral,1,,,American,mrespinosa1971,0,@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP,2015-02-24 10:01:50 -0800,40.745,-74.0026 5.70281958556611E+017,negative,1,Lost Luggage,0.6612,American,MrsPang725,0,"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a would-be 5 hr trip. You'll never touch my pets again.",2015-02-24 09:59:48 -0800,40.752,-73.9899 5.70281854139572E+017,negative,0.6712,Can't Tell,0.3356,American,EMesaLaw,0,@AmericanAir don't worry you won't steal my money again,2015-02-24 09:59:24 -0800,40.7394,-74.0059 5.70281731510571E+017,negative,1,Customer Service Issue,1,American,robkoenigld,0,@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!,2015-02-24 09:58:54 -0800,40.787,-73.9754 5.70281470507352E+017,negative,1,Customer Service Issue,0.6701,American,chone1984,0,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa,2015-02-24 09:57:52 -0800,40.7721,-73.8758 5.70281010606121E+017,negative,1,Customer Service Issue,0.6523,American,jacquelinewins6,0,"@AmericanAir It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA.",2015-02-24 09:56:02 -0800,40.7642,-73.9712 5.70280755252896E+017,negative,0.6517,Bad Flight,0.338,American,traveller5207,0,"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned.",2015-02-24 09:55:02 -0800,40.7781,-73.9629 5.7028064177179E+017,neutral,1,,,American,LordLasenby,0,@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie 😄,2015-02-24 09:54:34 -0800,40.7146,-74.0161 5.70280637946421E+017,negative,0.6463,Can't Tell,0.6463,American,martinesquivel,0,@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams,2015-02-24 09:54:34 -0800,40.7649,-73.9639 5.7028037819333E+017,negative,1,Cancelled Flight,1,American,courtfierce,0,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-,2015-02-24 09:53:32 -0800,40.7232,-74.0359 5.70280225625363E+017,negative,0.6598,Cancelled Flight,0.6598,American,TheVirtualJosh,0,"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!",2015-02-24 09:52:55 -0800,40.7232,-74.0359 5.70279653337928E+017,positive,1,,,American,sundialtours,0,"@AmericanAir ""Airport snow removal method #22..."" Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN",2015-02-24 09:50:39 -0800,40.734,-73.9992 5.7027936876696E+017,neutral,0.6739,,,American,jjqb1,0,@AmericanAir These birds could fly to South America for example #Argentina,2015-02-24 09:49:31 -0800,40.7474,-74.0043 5.70279220502512E+017,negative,1,Cancelled Flight,1,American,SusieBarre,0,@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on? Am I rebooked on another flight?,2015-02-24 09:48:56 -0800,40.767,-73.9669 5.70279118438183E+017,positive,1,,,American,kdtate,0,"@AmericanAir great, thanks!",2015-02-24 09:48:31 -0800,40.7255,-74.0042 5.70279036582109E+017,positive,1,,,American,hooton,0,@AmericanAir awesome. Thanks!,2015-02-24 09:48:12 -0800,40.7536,-73.9849 5.70278869133107E+017,negative,1,Cancelled Flight,1,American,SusieBarre,0,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?,2015-02-24 09:47:32 -0800,40.7593,-73.9849 5.70278803399799E+017,negative,1,Lost Luggage,0.6701,American,DBlock_Official,0,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings,2015-02-24 09:47:16 -0800,40.7717,-73.9905 5.70278644918194E+017,negative,1,Late Flight,0.6667,American,JesicaLSantos,0,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice",2015-02-24 09:46:38 -0800,40.7549,-73.9952 5.70276434763129E+017,negative,1,Flight Attendant Complaints,1,American,StefanNiemczyk,0,"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy.",2015-02-24 09:37:51 -0800,40.7245,-74.0018 5.70276414567494E+017,negative,1,Customer Service Issue,0.6277,American,jkordyback,0,@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.,2015-02-24 09:37:47 -0800,40.7767,-73.9758 5.70276245960835E+017,negative,1,Can't Tell,0.6733,American,gu_runyu,0,"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?",2015-02-24 09:37:06 -0800,40.6463,-73.7898 5.70276196405125E+017,negative,1,Late Flight,1,American,mwecker,0,"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff",2015-02-24 09:36:55 -0800,40.7551,-73.9796 5.70275970046775E+017,negative,0.6791,Customer Service Issue,0.3727,American,StefanNiemczyk,0,@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.,2015-02-24 09:36:01 -0800,40.751,-73.9942 5.70275944012784E+017,negative,0.361,Customer Service Issue,0.361,American,mpresdenver,0,@AmericanAir can u help rebook passenger via Twitter/DM. Been on hold for 1.5 hours. Thanks!,2015-02-24 09:35:54 -0800,40.7639,-73.9648 5.70275726483542E+017,neutral,1,,,American,StefanNiemczyk,0,"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.",2015-02-24 09:35:03 -0800,40.7215,-74.0044 5.70275632518734E+017,neutral,0.6915,,,American,RobertDwyer,0,@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?,2015-02-24 09:34:40 -0800,40.7512,-73.9941 5.70275536406254E+017,neutral,1,,,American,RobertDwyer,0,@AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.,2015-02-24 09:34:17 -0800,40.7646,-73.9768 5.70275450200711E+017,neutral,0.6357,,0,American,gu_runyu,0,@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?,2015-02-24 09:33:57 -0800,40.7379,-73.983 5.70275384714863E+017,neutral,1,,,American,ItsMeLockett,0,@AmericanAir I know. Just a little cold weather humor. :),2015-02-24 09:33:41 -0800,40.7528,-73.978 5.7027531403665E+017,positive,0.6749,,0,American,susqhb,0,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.,2015-02-24 09:33:24 -0800,40.7264,-74.0024 5.7027524805204E+017,negative,1,Can't Tell,0.67,American,RobertDwyer,0,@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...,2015-02-24 09:33:08 -0800,40.8289,-73.9401 5.70275010759103E+017,negative,1,Lost Luggage,1,American,paintbranch1398,0,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.,2015-02-24 09:32:12 -0800,40.7826,-73.981 5.70274148364243E+017,neutral,0.6676,,,American,treeguy81,0,@AmericanAir thanks!,2015-02-24 09:28:46 -0800,41.0004,-74.2263 5.70273819287532E+017,positive,1,,,American,GoldensPleasure,0,@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:),2015-02-24 09:27:28 -0800,40.728,-73.9902 5.7027371021047E+017,positive,1,,,American,Mtts28,0,@AmericanAir These are some awesome photos. Thanks for sharing! 😁,2015-02-24 09:27:02 -0800,40.7641,-73.9748 5.70272880556012E+017,positive,1,,,American,ESPartee,0,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier",2015-02-24 09:23:44 -0800,40.7059,-74.0144 5.70272235639829E+017,negative,1,longlines,0.6539,American,cmrqt,0,@AmericanAir how about some rampers at gate b40 dfw? Waiting to be marshaled in,2015-02-24 09:21:10 -0800,40.6668,-73.9418 5.70272172679283E+017,negative,1,Cancelled Flight,0.6556,American,mmanny,0,@AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta,2015-02-24 09:20:55 -0800,40.7234,-74.0009 5.70272018840428E+017,neutral,1,,,American,pokecrastinator,0,@AmericanAir I thought all those planes were retired? #MD80,2015-02-24 09:20:19 -0800,40.7167,-74.0084 5.70271904508092E+017,positive,1,,,American,superyan,0,Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.,2015-02-24 09:19:51 -0800,40.715,-74.0117 5.70271896887018E+017,positive,0.3519,,0,American,MeeestarCoke,0,@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out,2015-02-24 09:19:50 -0800,40.7861,-73.9436 5.7027157446237E+017,neutral,0.627,,,American,pilot991,0,"@AmericanAir we are off to Kax premium. Hoping this flight is better food, TV now I know how to work it and service. Tnx",2015-02-24 09:18:33 -0800,40.7662,-73.9917 5.70271479616573E+017,positive,0.663,,,American,PappasitosTXMEX,0,@AmericanAir @beantownmatty Sounds like a date!,2015-02-24 09:18:10 -0800,40.7559,-73.9729 5.70271383005086E+017,negative,1,Flight Attendant Complaints,0.3596,American,BartonDVM,0,@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican,2015-02-24 09:17:47 -0800,40.7913,-73.9517 5.70270777121104E+017,negative,1,Customer Service Issue,1,American,andrearamy,0,@AmericanAir another day another grievance with this airline. No customer service,2015-02-24 09:15:23 -0800,40.7913,-73.9517 5.70270776370311E+017,negative,1,Cancelled Flight,0.6353,American,BartonDVM,0,"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO.""",2015-02-24 09:15:22 -0800,40.659,-73.934 5.70270651996463E+017,neutral,1,,,American,krisdelcampo,0,@AmericanAir Flight 35. I'm on my way.,2015-02-24 09:14:53 -0800,40.7111,-73.9563 5.70270444646851E+017,negative,1,Customer Service Issue,1,American,corinnec,0,@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait,2015-02-24 09:14:03 -0800,40.7579,-73.9893 5.70270435478122E+017,neutral,0.6266,,,American,beckyw618,0,@AmericanAir Thanks so much!,2015-02-24 09:14:01 -0800,40.7403,-74.0058 5.70270039737274E+017,positive,0.6629,,,American,marypoppings,0,"“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp",2015-02-24 09:12:27 -0800,40.7685,-73.8625 5.70269774594224E+017,negative,0.6932,Cancelled Flight,0.6932,American,rqualls,0,@AmericanAir @lpalumbo what weather sun is out,2015-02-24 09:11:24 -0800,40.7353,-73.9858 5.70269633778856E+017,negative,1,Flight Attendant Complaints,0.6911,American,rqualls,0,@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good,2015-02-24 09:10:50 -0800,40.7707,-73.955 5.70269280748442E+017,negative,0.6598,Customer Service Issue,0.6598,American,nataliewsj,0,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.,2015-02-24 09:09:26 -0800,40.7313,-74.0082 5.70268875872473E+017,positive,0.6907,,0,American,SuperGlueMom,0,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.,2015-02-24 09:07:49 -0800,40.7619,-73.9773 5.70268646544511E+017,negative,1,Flight Attendant Complaints,0.3475,American,weezerandburnie,0,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care,2015-02-24 09:06:55 -0800,40.7768,-73.9464 5.70268420140245E+017,negative,0.6712,Customer Service Issue,0.6712,American,farfalla818,0,@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir,2015-02-24 09:06:01 -0800,40.7357,-73.9562 5.70268326250746E+017,neutral,0.6304,,0,American,hooton,0,@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?,2015-02-24 09:05:38 -0800,40.7116,-74.0084 5.70267902726804E+017,negative,0.6515,Customer Service Issue,0.3337,American,Flora_Lola_NYC,0,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.,2015-02-24 09:03:57 -0800,40.7603,-73.9742 5.70267608773055E+017,negative,1,Cancelled Flight,1,American,susqhb,0,@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.,2015-02-24 09:02:47 -0800,40.7048,-74.0095 5.70267592478192E+017,neutral,0.6809,,0,American,pbpinftworth,0,@americanair I sure do. I'm running version 3.10.0,2015-02-24 09:02:43 -0800,40.7211,-73.9996 5.70267562623152E+017,negative,1,Flight Attendant Complaints,1,American,alinaxkristin,0,@AmericanAir you could train your flight attendants to have some manners and decency,2015-02-24 09:02:36 -0800,40.7592,-73.9771 5.70264948548313E+017,positive,1,,,American,Runts54,0,@AmericanAir @dfwairport you 2 together are the best part of flying!,2015-02-24 08:52:13 -0800,40.7263,-74.0091 5.70139793608176E+017,negative,1,Cancelled Flight,0.7918,American,Pride_MMA,0,@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled. I'm done with you.,2015-02-24 00:34:54 -0800,40.7451,-73.9759 5.69944281512686E+017,negative,1,Customer Service Issue,0.9241,American,AyDiosMio,0,@AmericanAir FYI...call stilling getting dropped. After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!,2015-02-23 11:38:00 -0800,40.7616,-73.9693 5.69842758967386E+017,negative,1,Customer Service Issue,0.9303,American,flemmingerin,0,@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.,2015-02-23 04:54:35 -0800,40.7595,-73.9729 5.69699455919727E+017,negative,1,Customer Service Issue,1,American,JanssenMA,0,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!,2015-02-22 19:25:09 -0800,40.7382,-73.6444 5.69680231012774E+017,negative,1,Customer Service Issue,0.962,American,LBernieMeyer,0,@AmericanAir 800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.,2015-02-22 18:08:45 -0800,40.7571,-73.9701 5.69622568459637E+017,negative,1,Customer Service Issue,1,American,SchrierCar,0,@AmericanAir I want to speak to a human being! !! This is not an obscene request!,2015-02-22 14:19:38 -0800,40.6687,-73.9395 5.69621879633392E+017,negative,1,Customer Service Issue,1,American,salitron78,0,@AmericanAir no response to DM or email yet. customer service?,2015-02-22 14:16:53 -0800,40.7517,-73.9765 5.69601363799359E+017,negative,0.9553,Flight Attendant Complaints,0.9553,American,stevereasnors,0,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!,2015-02-22 12:55:22 -0800,40.7481,-74.0071 5.69600137296634E+017,positive,0.9236,,0,American,douglaskgordon,0,@AmericanAir Thank you.....you do the same!!,2015-02-22 12:50:30 -0800,40.7215,-74.0112 5.69047438880842E+017,negative,1,Lost Luggage,0.5345,American,ohmal,0,@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face,2015-02-21 00:14:16 -0800,40.7326,-73.9964 5.68824537338417E+017,negative,1,Customer Service Issue,0.6727,American,KaiserSnowse,0,"@AmericanAir - how long does it take to get credit to my AA account? Traveled in Jan & only one leg reported. Asked for credit, no response.",2015-02-20 09:28:32 -0800,40.7167,-73.9959 5.68551906634797E+017,positive,0.6242,,0,American,byunsamuel,0,@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!,2015-02-19 15:25:12 -0800,40.6622,-74.0948 5.682650912268E+017,negative,0.924,Late Flight,0.4904,American,beaubertke,0,"@AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW...",2015-02-18 20:25:30 -0800,40.6484,-73.7827 5.70294451261874E+017,negative,1,longlines,0.4686,Delta,DetroitRonin,0,@DeltaAssist now at 57 minutes waiting on Silver Elite line for someone to pick up! Help!,2015-02-24 10:49:27 -0800,40.7627,-73.9748 5.68757671819661E+017,negative,0.7991,Can't Tell,0.6423,Delta,ConnieBowman4,0,@DeltaAssist what I have to say is more than 140 characters! Plus you don't follow me,2015-02-20 05:02:50 -0800,40.754,-73.9853 5.70308309682676E+017,negative,1,Customer Service Issue,1,American,SweeLoTmac,0,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless,2015-02-24 11:44:31 -0800,40.7275,-73.9949 5.70308064185881E+017,neutral,0.6755,,0,American,LancasterPattie,0,@AmericanAir we've already made other arrangements ourselves.,2015-02-24 11:43:32 -0800,40.7977,-73.9614 5.70307949614256E+017,negative,1,Can't Tell,1,American,ELLLORRAC,0,@AmericanAir thanks for getting back to me. But I will find other airlines in the future.,2015-02-24 11:43:05 -0800,40.7605,-73.9773 5.70307948171424E+017,negative,1,Can't Tell,0.6758,American,SweeLoTmac,0,@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?,2015-02-24 11:43:05 -0800,40.7666,-73.9631 5.70307434113311E+017,negative,1,Late Flight,1,American,LauraMolito,0,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal",2015-02-24 11:41:02 -0800,40.7919,-73.974 5.70307390752608E+017,negative,1,Flight Booking Problems,0.7066,American,barbararwill,0,"@AmericanAir no thanks. As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible.",2015-02-24 11:40:52 -0800,40.7572,-73.9719 5.70307369328095E+017,negative,0.6581,Late Flight,0.3444,American,Bossman1908,0,"@AmericanAir sorry so Late Flight, responded to your DM.",2015-02-24 11:40:47 -0800,40.7592,-73.9903 5.70307312675652E+017,negative,0.6369,Cancelled Flight,0.6369,American,bharris77,0,"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.",2015-02-24 11:40:33 -0800,40.7387,-74.0053 5.70306867878072E+017,negative,1,Flight Attendant Complaints,0.6408,American,TheTPVshow,0,"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers",2015-02-24 11:38:47 -0800,40.7547,-73.9718 5.70306715599696E+017,negative,1,Bad Flight,1,American,banderson_1978,0,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW,2015-02-24 11:38:11 -0800,40.7353,-73.9499 5.70306662575301E+017,neutral,1,,,American,gjeaviation,0,@AmericanAir 767 seconds from touchdown at Madrid airport in April 2013 #AvGeek http://t.co/1yWXRfn0Gr,2015-02-24 11:37:58 -0800,40.7315,-73.8571 5.70306529947193E+017,negative,1,Late Flight,0.3573,American,TheTPVshow,0,"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface",2015-02-24 11:37:27 -0800,40.7258,-73.9574 5.70306423818723E+017,neutral,0.6541,,0,American,sammy575,0,"@AmericanAir is the new 9:45 time confirmed or it may get Cancelled Flightled? Traveling with kids, need to be certain. Thx",2015-02-24 11:37:01 -0800,40.7349,-74.1649 5.70306260010177E+017,negative,1,Customer Service Issue,0.6728,American,HollyKinnamon,0,@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.,2015-02-24 11:36:22 -0800,40.7228,-73.9989 5.70306250442986E+017,negative,1,Customer Service Issue,0.6673,American,CathiKingWarren,0,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?,2015-02-24 11:36:20 -0800,40.7139,-74.0147 5.70305365159633E+017,neutral,0.6423,,,American,penyu1818,0,"@AmericanAir DM the locator code, thanks.",2015-02-24 11:32:49 -0800,40.7189,-74.0341 5.70305264613765E+017,positive,0.6485,,,American,jamucsb,0,@AmericanAir thank you!,2015-02-24 11:32:25 -0800,40.7189,-74.0341 5.7030523483843E+017,negative,1,Customer Service Issue,0.6546,American,TheOnlyJasonS,1,"@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest",2015-02-24 11:32:18 -0800,40.8706,-74.0488 5.70305063052284E+017,negative,1,Bad Flight,1,American,drhavoc,0,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX,2015-02-24 11:31:37 -0800,40.7703,-73.8651 5.70305051819942E+017,neutral,1,,,American,Chandrafaythe,0,"@AmericanAir my flight got Cancelled Flightled from GRK to DFW, then to LEX for tomorrow and I need it rebooked.",2015-02-24 11:31:34 -0800,40.7265,-73.9939 5.70304633048048E+017,neutral,0.6424,,0,American,AesaGaming,0,@AmericanAir Do you have any sort of live chat feature? We're in the UK right now and that call would cost us alot. :(,2015-02-24 11:29:54 -0800,40.7096,-73.9669 5.70304544128815E+017,negative,1,Bad Flight,1,American,ImBillNichols,0,@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing,2015-02-24 11:29:33 -0800,40.7396,-73.9808 5.70303889754489E+017,negative,1,Cancelled Flight,1,American,coquichick,0,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?,2015-02-24 11:26:57 -0800,40.7137,-74.0064 5.7030338378299E+017,neutral,1,,,American,trentgillaspie,0,.@AmericanAir just disappointed with the Flight Booking Problems process and add’l fees to sit together on a more crowded flight. Not impressed so far :-/.,2015-02-24 11:24:57 -0800,40.8218,-73.9575 5.70302358242116E+017,positive,1,,,American,JohnMHaaland,0,@AmericanAir thanks,2015-02-24 11:20:52 -0800,40.6851,-73.9473 5.70302060035498E+017,negative,1,Bad Flight,0.3726,American,PBSamson,0,@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating,2015-02-24 11:19:41 -0800,40.7278,-73.9574 5.70301929580048E+017,neutral,1,,,American,FinEdChat,0,@AmericanAir I did,2015-02-24 11:19:10 -0800,40.7415,-73.9952 5.70301488192459E+017,negative,1,Customer Service Issue,1,American,skgiffard,0,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.,2015-02-24 11:17:25 -0800,40.7214,-73.998 5.70301395141837E+017,negative,1,Late Flight,1,American,JoBarredaV,1,@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr,2015-02-24 11:17:02 -0800,40.7092,-74.0163 5.70300915418321E+017,negative,1,Cancelled Flight,1,American,LancasterPattie,0,"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.",2015-02-24 11:15:08 -0800,40.7251,-74.0005 5.70300355843662E+017,neutral,1,,,American,dcathomedad,0,@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?,2015-02-24 11:12:55 -0800,40.7453,-74.0078 5.7030026230229E+017,positive,1,,,American,pokecrastinator,0,"@AmericanAir Thank you, you too!",2015-02-24 11:12:32 -0800,40.7579,-73.982 5.70300177367634E+017,neutral,1,,,American,Qwhocooks,0,@AmericanAir What happens when you combine Top Chef & the beauty of San Miguel de Allende. My Late Flightst food blog. http://t.co/7t1rDRCRe6,2015-02-24 11:12:12 -0800,40.7303,-73.9928 5.70299824760861E+017,positive,1,,,American,COVRTER,0,"@AmericanAir Great, thanks. Followed.",2015-02-24 11:10:48 -0800,40.7482,-74.0039 5.70299252141904E+017,positive,1,,,American,Mtts28,0,@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!,2015-02-24 11:08:32 -0800,40.7517,-73.9893 5.70298770136674E+017,negative,1,Customer Service Issue,1,American,law_econ,0,@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.,2015-02-24 11:06:37 -0800,40.7518,-73.9872 5.70298744723415E+017,positive,1,,,American,SusieBarre,0,@AmericanAir got another flight. Thanks you,2015-02-24 11:06:31 -0800,40.7431,-74.0077 5.70298679250305E+017,neutral,1,,,American,chrissieward71,0,@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my #.800#called&it hungupNOHELP,2015-02-24 11:06:15 -0800,40.8057,-73.9646 5.70298644475347E+017,negative,1,Customer Service Issue,1,American,denismishin,0,"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?",2015-02-24 11:06:07 -0800,40.8996,-73.9012 5.7029837114094E+017,negative,1,Late Flight,1,American,djjohnpayne,0,"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah.",2015-02-24 11:05:01 -0800,40.7863,-73.9561 5.70298285350629E+017,neutral,0.6709,,,American,ThisIsKari,0,@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃,2015-02-24 11:04:41 -0800,40.7497,-74.0028 5.70298117544907E+017,negative,1,Late Flight,0.659,American,ELLLORRAC,0,@AmericanAir still waiting for a flight... I should get my money back,2015-02-24 11:04:01 -0800,40.7645,-73.9583 5.70297548726006E+017,negative,1,Cancelled Flight,0.6575,American,jkordyback,0,@AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble.,2015-02-24 11:01:45 -0800,40.7452,-73.9783 5.70297479029252E+017,negative,0.6831,Can't Tell,0.6831,American,Andrew_Wasila,0,"“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA",2015-02-24 11:01:29 -0800,40.7396,-73.9961 5.70297414848E+017,neutral,0.3539,,0,American,penyu1818,0,"@AmericanAir Hi, can you please ticket my award ticket? The status is ""On Request"" now. Thanks.",2015-02-24 11:01:13 -0800,40.6719,-73.9637 5.70297070998975E+017,positive,0.6497,,0,American,rakugojon,0,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.,2015-02-24 10:59:51 -0800,40.7221,-74.0092 5.70296996445205E+017,negative,1,Late Flight,1,American,aaronmsantos,0,@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.,2015-02-24 10:59:34 -0800,40.7132,-74.0092 5.70296986827694E+017,negative,1,Flight Booking Problems,0.3606,American,lilirr,0,"@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!",2015-02-24 10:59:31 -0800,40.6337,-74.0115 5.70296616688751E+017,neutral,1,,,American,AesaGaming,0,@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?,2015-02-24 10:58:03 -0800,40.7213,-73.9981 5.702965723759E+017,positive,1,,,American,TheVirtualJosh,0,"@AmericanAir yes yes yes,so glad to be headed home!",2015-02-24 10:57:53 -0800,40.7468,-73.9905 5.70295981985681E+017,negative,1,Can't Tell,0.6569,American,ferraro__rocher,0,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now,2015-02-24 10:55:32 -0800,40.7235,-73.9965 5.702959015557E+017,positive,1,,,American,MeeestarCoke,0,@AmericanAir thanks!!,2015-02-24 10:55:13 -0800,40.7575,-73.9603 5.7029574592188E+017,positive,0.6909,,,American,THE_amandajean,0,@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx,2015-02-24 10:54:36 -0800,40.7356,-73.9914 5.70295576446808E+017,negative,1,Customer Service Issue,1,American,HollyKinnamon,0,@AmericanAir I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped,2015-02-24 10:53:55 -0800,40.7496,-74.0048 5.70295174385017E+017,negative,1,Flight Booking Problems,0.6982,American,barbararwill,0,@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...,2015-02-24 10:52:19 -0800,40.7035,-74.0112 5.70293494444634E+017,neutral,0.6705,,0,American,idk_but_youtube,0,@AmericanAir did you know that suicide is the second leading cause of death among teens 10-24?,2015-02-24 10:45:39 -0800,40.7677,-73.9652 5.70292715444965E+017,negative,0.6551,Cancelled Flight,0.3331,American,alicizzle,0,@AmericanAir narrowly made standby...lots of snags this trip!,2015-02-24 10:42:33 -0800,40.7641,-73.9842 5.70292403309036E+017,neutral,1,,,American,pbpinftworth,0,@AmericanAir @pbpinftworth iPhone 6 64GB (not 6 plus),2015-02-24 10:41:19 -0800,40.7601,-73.9963 5.70291431195206E+017,negative,1,Late Flight,0.6849,American,JesicaLSantos,0,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal.",2015-02-24 10:37:27 -0800,40.7729,-73.8965 5.70291157340705E+017,positive,1,,,American,mpresdenver,0,@AmericanAir thanks so much!,2015-02-24 10:36:22 -0800,40.7051,-74.0133 5.70290552169734E+017,neutral,0.6808,,,American,saianel,0,"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same",2015-02-24 10:33:57 -0800,40.7237,-73.9999 5.7029033716974E+017,negative,0.6539,Bad Flight,0.3303,American,SusieBarre,0,@AmericanAir I need a flight out tonight. Isn't there anything else?,2015-02-24 10:33:06 -0800,40.7495,-73.9774 5.70290334158225E+017,positive,1,,,American,oobunillaoo,0,@AmericanAir thank you for the confirmation.,2015-02-24 10:33:05 -0800,40.7203,-74.0085 5.70290220589027E+017,negative,1,Can't Tell,0.6447,American,PBSamson,0,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback",2015-02-24 10:32:38 -0800,40.737,-74.009 5.70290034009637E+017,neutral,1,,,American,waynebevan,0,@AmericanAir OK I will call them likely tmrw UK time to question the process getting the change charge reversed due to a bereavement,2015-02-24 10:31:54 -0800,40.7738,-73.8716 5.70289085354541E+017,negative,1,Lost Luggage,1,American,brownsrock,0,@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.,2015-02-24 10:28:08 -0800,40.7544,-73.9991 5.70288809532891E+017,negative,1,Customer Service Issue,1,American,jkordyback,0,@AmericanAir “Inconvenient” is such a convenient word.,2015-02-24 10:27:02 -0800,40.747,-73.9845 5.70288282413634E+017,negative,1,Lost Luggage,1,American,jacquelinewins6,0,"@AmericanAir Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag.",2015-02-24 10:24:56 -0800,40.7787,-73.9558 5.70288167242375E+017,negative,1,Late Flight,1,American,aaronmsantos,0,"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful",2015-02-24 10:24:29 -0800,40.7633,-73.9816 5.70287747643998E+017,negative,1,Lost Luggage,1,American,jacquelinewins6,0,"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this.",2015-02-24 10:22:49 -0800,40.7637,-73.9741 5.70287638084764E+017,negative,1,Cancelled Flight,0.6857,American,THE_amandajean,0,@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed,2015-02-24 10:22:23 -0800,40.6587,-73.952 5.70287271234175E+017,neutral,1,,,American,IoanGil,0,@AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW,2015-02-24 10:20:55 -0800,40.7568,-74.0041 5.70286841737318E+017,negative,1,Cancelled Flight,1,American,djjohnpayne,0,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm,2015-02-24 10:19:13 -0800,40.7601,-73.974 5.70284862122234E+017,positive,0.6812,,0,American,pokecrastinator,0,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.,2015-02-24 10:11:21 -0800,40.7369,-74.009 5.70284660510433E+017,neutral,1,,,American,sammy575,0,@AmericanAir what's the status of flight 1357 out of sju?,2015-02-24 10:10:33 -0800,40.7042,-74.0142 5.70284482588246E+017,negative,0.6495,Customer Service Issue,0.6495,American,mmanny,0,"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't.",2015-02-24 10:09:50 -0800,40.7478,-73.9953 5.70284308210033E+017,negative,1,Customer Service Issue,0.6632,American,BartonDVM,0,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways. I ASKED and was told, ""NO."" #thenewamerican",2015-02-24 10:09:09 -0800,40.769,-73.9881 5.7028405460564E+017,negative,1,Can't Tell,0.662,American,chagaga2013,0,@AmericanAir good care of their customers if anything happen to then take you @Delta for getting me back to NYC !! Screw you @AmericanAir,2015-02-24 10:08:08 -0800,40.7512,-73.9521 5.70283851018318E+017,negative,1,Cancelled Flight,1,American,chagaga2013,0,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take,2015-02-24 10:07:20 -0800,40.8038,-73.9481 5.70283544125288E+017,negative,1,Cancelled Flight,0.6578,American,chagaga2013,0,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them,2015-02-24 10:06:06 -0800,40.7575,-73.9713 5.70283309093114E+017,neutral,1,,,American,pbpinftworth,0,@americanair Yes to the iOS. I'm running iOS 8.1.3,2015-02-24 10:05:10 -0800,40.7151,-74.0125 5.70283254743507E+017,negative,1,Late Flight,0.7046,American,chagaga2013,0,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed,2015-02-24 10:04:57 -0800,40.6748,-74.016 5.7028255505791E+017,negative,1,Late Flight,0.6461,American,alicizzle,0,"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh.",2015-02-24 10:02:11 -0800,40.7521,-73.9809 5.70282469791912E+017,positive,0.671,,,American,mrespinosa1971,0,@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP,2015-02-24 10:01:50 -0800,40.7221,-73.9873 5.70281958556611E+017,negative,1,Lost Luggage,0.6471,American,MrsPang725,0,"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a would-be 5 hr trip. You'll never touch my pets again.",2015-02-24 09:59:48 -0800,40.7722,-73.9672 5.70281854139572E+017,negative,1,Can't Tell,1,American,EMesaLaw,0,@AmericanAir don't worry you won't steal my money again,2015-02-24 09:59:24 -0800,40.7619,-73.9743 5.70281731510571E+017,negative,1,Customer Service Issue,1,American,robkoenigld,0,@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!,2015-02-24 09:58:54 -0800,40.7506,-74.0033 5.70281470507352E+017,negative,1,Customer Service Issue,1,American,chone1984,0,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa,2015-02-24 09:57:52 -0800,40.7224,-74.0111 5.70281010606121E+017,negative,1,Can't Tell,0.659,American,jacquelinewins6,0,"@AmericanAir It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA.",2015-02-24 09:56:02 -0800,40.7414,-74.0064 5.70280755252896E+017,negative,0.7101,Flight Booking Problems,0.7101,American,traveller5207,0,"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned.",2015-02-24 09:55:02 -0800,40.7648,-73.9562 5.7028064177179E+017,positive,1,,,American,LordLasenby,0,@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie 😄,2015-02-24 09:54:34 -0800,40.7442,-73.991 5.70280637946421E+017,negative,1,Can't Tell,0.6565,American,martinesquivel,0,@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams,2015-02-24 09:54:34 -0800,40.725,-73.9933 5.7028037819333E+017,negative,0.6954,Cancelled Flight,0.387,American,courtfierce,0,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-,2015-02-24 09:53:32 -0800,40.767,-73.9541 5.70280225625363E+017,negative,1,Cancelled Flight,1,American,TheVirtualJosh,0,"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!",2015-02-24 09:52:55 -0800,40.7112,-74.015 5.70279653337928E+017,positive,1,,,American,sundialtours,0,"@AmericanAir ""Airport snow removal method #22..."" Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN",2015-02-24 09:50:39 -0800,40.6692,-73.983 5.7027936876696E+017,neutral,1,,,American,jjqb1,0,@AmericanAir These birds could fly to South America for example #Argentina,2015-02-24 09:49:31 -0800,40.7265,-73.9939 5.70279220502512E+017,negative,1,Cancelled Flight,1,American,SusieBarre,0,@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on? Am I rebooked on another flight?,2015-02-24 09:48:56 -0800,40.7801,-73.9771 5.70279118438183E+017,positive,1,,,American,kdtate,0,"@AmericanAir great, thanks!",2015-02-24 09:48:31 -0800,40.7136,-74.0116 5.70279036582109E+017,positive,1,,,American,hooton,0,@AmericanAir awesome. Thanks!,2015-02-24 09:48:12 -0800,40.6783,-74.1085 5.70278869133107E+017,negative,1,Cancelled Flight,1,American,SusieBarre,0,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?,2015-02-24 09:47:32 -0800,40.7745,-74.0322 5.70278803399799E+017,negative,1,Damaged Luggage,0.6771,American,DBlock_Official,0,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings,2015-02-24 09:47:16 -0800,40.7621,-73.9744 5.70278644918194E+017,negative,1,Late Flight,1,American,JesicaLSantos,0,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice",2015-02-24 09:46:38 -0800,40.7729,-73.9897 5.70276434763129E+017,negative,1,Flight Attendant Complaints,1,American,StefanNiemczyk,0,"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy.",2015-02-24 09:37:51 -0800,40.7451,-73.9362 5.70276414567494E+017,negative,1,Customer Service Issue,0.3394,American,jkordyback,0,@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.,2015-02-24 09:37:47 -0800,40.7261,-74.0075 5.70276245960835E+017,negative,0.6913,Can't Tell,0.3537,American,gu_runyu,0,"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?",2015-02-24 09:37:06 -0800,40.763,-73.9694 5.70276196405125E+017,negative,1,Late Flight,1,American,mwecker,0,"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff",2015-02-24 09:36:55 -0800,40.6704,-73.7408 5.70275970046775E+017,negative,0.7038,Can't Tell,0.7038,American,StefanNiemczyk,0,@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.,2015-02-24 09:36:01 -0800,40.6877,-74.1824 5.70275944012784E+017,negative,1,Customer Service Issue,0.6961,American,mpresdenver,0,@AmericanAir can u help rebook passenger via Twitter/DM. Been on hold for 1.5 hours. Thanks!,2015-02-24 09:35:54 -0800,40.7568,-73.9983 5.70275726483542E+017,negative,0.6535,Can't Tell,0.3754,American,StefanNiemczyk,0,"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems.",2015-02-24 09:35:03 -0800,40.7559,-73.9769 5.70275632518734E+017,neutral,0.69,,0,American,RobertDwyer,0,@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?,2015-02-24 09:34:40 -0800,40.7619,-73.9018 5.70275536406254E+017,neutral,0.6863,,,American,RobertDwyer,0,@AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.,2015-02-24 09:34:17 -0800,40.7393,-73.987 5.70275450200711E+017,neutral,1,,,American,gu_runyu,0,@AmericanAir When will the old 777-200 fly ORD-PVG get upgraded?,2015-02-24 09:33:57 -0800,40.7309,-73.9912 5.70275384714863E+017,neutral,1,,,American,ItsMeLockett,0,@AmericanAir I know. Just a little cold weather humor. :),2015-02-24 09:33:41 -0800,40.6449,-73.7819 5.7027531403665E+017,negative,1,Late Flight,0.3703,American,susqhb,0,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.,2015-02-24 09:33:24 -0800,40.7376,-73.9911 5.7027524805204E+017,negative,0.5014,Customer Service Issue,0.5014,American,RobertDwyer,0,@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...,2015-02-24 09:33:08 -0800,40.7264,-73.9916 5.70275010759103E+017,negative,1,Lost Luggage,1,American,paintbranch1398,0,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.,2015-02-24 09:32:12 -0800,40.744,-73.9836 5.70274148364243E+017,positive,1,,,American,treeguy81,0,@AmericanAir thanks!,2015-02-24 09:28:46 -0800,40.6419,-73.7891 5.70273819287532E+017,positive,1,,,American,GoldensPleasure,0,@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:),2015-02-24 09:27:28 -0800,40.7114,-74.0053 5.7027371021047E+017,positive,1,,,American,Mtts28,0,@AmericanAir These are some awesome photos. Thanks for sharing! 😁,2015-02-24 09:27:02 -0800,40.7561,-73.9368 5.70272880556012E+017,positive,1,,,American,ESPartee,0,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier",2015-02-24 09:23:44 -0800,40.7735,-73.9621 5.70272235639829E+017,negative,1,longlines,0.633,American,cmrqt,0,@AmericanAir how about some rampers at gate b40 dfw? Waiting to be marshaled in,2015-02-24 09:21:10 -0800,40.7341,-73.9997 5.70272172679283E+017,negative,1,Cancelled Flight,0.6632,American,mmanny,0,@AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta,2015-02-24 09:20:55 -0800,40.7341,-73.9997 5.70272018840428E+017,neutral,1,,,American,pokecrastinator,0,@AmericanAir I thought all those planes were retired? #MD80,2015-02-24 09:20:19 -0800,40.7274,-74.0056 5.70271904508092E+017,positive,0.6892,,0,American,superyan,0,Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.,2015-02-24 09:19:51 -0800,40.7701,-73.8646 5.70271896887018E+017,neutral,0.671,,,American,MeeestarCoke,0,@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out,2015-02-24 09:19:50 -0800,40.7423,-73.9968 5.7027157446237E+017,positive,1,,,American,pilot991,0,"@AmericanAir we are off to Kax premium. Hoping this flight is better food, TV now I know how to work it and service. Tnx",2015-02-24 09:18:33 -0800,40.7895,-73.97 5.70271479616573E+017,positive,1,,,American,PappasitosTXMEX,0,@AmericanAir @beantownmatty Sounds like a date!,2015-02-24 09:18:10 -0800,40.757,-73.9831 5.70271383005086E+017,negative,1,Can't Tell,0.6472,American,BartonDVM,0,@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican,2015-02-24 09:17:47 -0800,40.5968,-73.9336 5.70270777121104E+017,negative,1,Customer Service Issue,0.663,American,andrearamy,0,@AmericanAir another day another grievance with this airline. No customer service,2015-02-24 09:15:23 -0800,40.7638,-73.9734 5.70270776370311E+017,negative,1,Flight Attendant Complaints,0.6553,American,BartonDVM,0,"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO.""",2015-02-24 09:15:22 -0800,40.756,-73.9788 5.70270651996463E+017,neutral,0.6771,,,American,krisdelcampo,0,@AmericanAir Flight 35. I'm on my way.,2015-02-24 09:14:53 -0800,40.7467,-73.9956 5.70270444646851E+017,negative,1,Customer Service Issue,0.6658,American,corinnec,0,@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait,2015-02-24 09:14:03 -0800,40.7683,-73.8622 5.70270435478122E+017,positive,1,,,American,beckyw618,0,@AmericanAir Thanks so much!,2015-02-24 09:14:01 -0800,40.6867,-73.9773 5.70270039737274E+017,positive,0.6552,,,American,marypoppings,0,"“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp",2015-02-24 09:12:27 -0800,40.755,-73.984 5.70269774594224E+017,negative,0.7148,Can't Tell,0.3889,American,rqualls,0,@AmericanAir @lpalumbo what weather sun is out,2015-02-24 09:11:24 -0800,40.7535,-73.9808 5.70269633778856E+017,negative,1,Flight Attendant Complaints,0.6503,American,rqualls,0,@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good,2015-02-24 09:10:50 -0800,40.7631,-73.9764 5.70269280748442E+017,negative,1,Flight Booking Problems,0.6458,American,nataliewsj,0,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.,2015-02-24 09:09:26 -0800,40.7225,-74.0037 5.70268875872473E+017,negative,0.6432,Flight Booking Problems,0.3331,American,SuperGlueMom,0,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.,2015-02-24 09:07:49 -0800,40.7752,-73.965 5.70268646544511E+017,negative,1,Customer Service Issue,0.3555,American,weezerandburnie,0,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care,2015-02-24 09:06:55 -0800,40.7588,-73.9752 5.70268420140245E+017,negative,1,Cancelled Flight,1,American,farfalla818,0,@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir,2015-02-24 09:06:01 -0800,40.7596,-73.9847 5.70268326250746E+017,negative,0.667,Cancelled Flight,0.667,American,hooton,0,@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?,2015-02-24 09:05:38 -0800,40.744,-73.9839 5.70267902726804E+017,negative,1,Late Flight,0.6496,American,Flora_Lola_NYC,0,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.,2015-02-24 09:03:57 -0800,40.7558,-73.9706 5.70267608773055E+017,negative,1,Cancelled Flight,0.6774,American,susqhb,0,@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.,2015-02-24 09:02:47 -0800,40.715,-74.0139 5.70267592478192E+017,neutral,0.6159,,0,American,pbpinftworth,0,@americanair I sure do. I'm running version 3.10.0,2015-02-24 09:02:43 -0800,40.7047,-74.0088 5.70267562623152E+017,negative,1,Flight Attendant Complaints,0.6688,American,alinaxkristin,0,@AmericanAir you could train your flight attendants to have some manners and decency,2015-02-24 09:02:36 -0800,40.7219,-74.0041 5.70267287883616E+017,negative,1,Flight Booking Problems,1,American,marianela_mt,0,@AmericanAir change fee = same price of new ticket... Not logical,2015-02-24 09:01:31 -0800,40.754,-73.9787 5.7026724104602E+017,positive,1,,,American,ralvesp,0,@AmericanAir Nice to read it! Thank you very much!,2015-02-24 09:01:19 -0800,40.738,-73.9899 5.70267066919313E+017,negative,1,Bad Flight,0.6721,American,weezerandburnie,0,@AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE!,2015-02-24 09:00:38 -0800,40.7802,-73.9593 5.70267037911671E+017,negative,1,Can't Tell,1,American,RossWGibson,0,@AmericanAir Fuck you.,2015-02-24 09:00:31 -0800,40.7567,-74.0016 5.70266460003508E+017,negative,1,Lost Luggage,1,American,jacquelinewins6,0,"@AmericanAir Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????",2015-02-24 08:58:13 -0800,40.7696,-73.9515 5.70266233003741E+017,neutral,0.6925,,0,American,fromknecht,0,@AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx,2015-02-24 08:57:19 -0800,40.7583,-73.9718 5.70265919676486E+017,positive,1,,,American,Runts54,0,@AmericanAir @dfwairport me too!! LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!,2015-02-24 08:56:04 -0800,40.7573,-73.978 5.70265876911403E+017,positive,0.6743,,,American,vMongo,0,@AmericanAir Thanks!,2015-02-24 08:55:54 -0800,40.7329,-73.9957 5.70265689589592E+017,negative,0.6982,Can't Tell,0.3848,American,JESSICRUNK,0,@americanair Can someone contact me about my awful experience with american airlines this weekend,2015-02-24 08:55:10 -0800,40.7081,-74.0077 5.70265626146513E+017,negative,1,Flight Booking Problems,0.6557,American,kdtate,0,"@AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase",2015-02-24 08:54:54 -0800,40.7561,-73.975 5.70265300685488E+017,negative,1,Late Flight,0.3443,American,JR_Fett,0,"@AmericanAir your definition and mine of 10 min is vastly different. I understand the need to get off the plane for maint, but be honest.",2015-02-24 08:53:37 -0800,40.7818,-73.9771 5.70264948548313E+017,positive,1,,,American,Runts54,0,@AmericanAir @dfwairport you 2 together are the best part of flying!,2015-02-24 08:52:13 -0800,40.7406,-73.9904 5.70264740817011E+017,positive,0.6708,,0,American,IDontRentPigs,0,"@AmericanAir @dfwairport Guys, let it go. http://t.co/vOxcghciJi",2015-02-24 08:51:23 -0800,40.7398,-74.0339 5.70264682541523E+017,negative,1,Customer Service Issue,1,American,fetsyat001,0,@AmericanAir Is there a way to add my AA number to an itinerary that doesn't involve sitting on hold for 1.5 hours?,2015-02-24 08:51:09 -0800,40.7787,-73.9625 5.70264550458696E+017,positive,0.6937,,,American,towbinator,0,@AmericanAir I can hardly believe it! Bundle up and stay warm! 😉,2015-02-24 08:50:38 -0800,40.7396,-73.9909 5.70264179216511E+017,neutral,1,,,American,dfwairport,0,@AmericanAir You're right. Someone is up to something...,2015-02-24 08:49:09 -0800,40.7651,-73.9919 5.70264159687807E+017,negative,0.6314,Late Flight,0.3354,American,Alexx_B_M,0,@AmericanAir the flight is not going to make the connection to #MEX #AA2444,2015-02-24 08:49:05 -0800,40.6467,-73.7893 5.70264011574415E+017,positive,1,,,American,dfwairport,1,@AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work.,2015-02-24 08:48:30 -0800,40.6953,-74.1773 5.70263889696305E+017,neutral,1,,,American,SGomez9606,0,@AmericanAir can I get a free ticket to Hawaii for being fabulous,2015-02-24 08:48:00 -0800,40.7144,-74.0438 5.7026387152656E+017,negative,1,Bad Flight,1,American,Alexx_B_M,0,"@AmericanAir 1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #AA2444 and...",2015-02-24 08:47:56 -0800,40.7144,-74.0438 5.70263827033432E+017,neutral,0.6436,,0,American,marianela_mt,0,"@AmericanAir i want to change my flight for next week, they will still charge me. Waiting for fligt status",2015-02-24 08:47:46 -0800,40.7571,-73.9988 5.7026373209965E+017,neutral,1,,,American,towbinator,0,"@AmericanAir @dfwairport That's DFW!? OMG! Yeah cold, everywhere!",2015-02-24 08:47:23 -0800,40.7731,-73.8859 5.7026344882878E+017,positive,1,,,American,ELLLORRAC,0,@AmericanAir great customer service thanks,2015-02-24 08:46:15 -0800,40.7738,-73.8717 5.70263313306616E+017,neutral,1,,,American,beckyw618,0,"@AmericanAir When Flight Booking Problems an int'l flight online, do I have to provide a passport number when Flight Booking Problems or just when I arrive at airport?",2015-02-24 08:45:43 -0800,40.7518,-73.9756 5.70263008762602E+017,neutral,0.6564,,,American,RayonHarris,0,@AmericanAir yes they do http://t.co/wCSAZZQPae,2015-02-24 08:44:30 -0800,40.7458,-73.9897 5.70262528539779E+017,neutral,0.6786,,,American,BriannAtl35,0,@AmericanAir hook me up with a free trip to Barbados and I will tell you the secret beaches to see,2015-02-24 08:42:36 -0800,40.7697,-73.981 5.70262112477401E+017,negative,1,Cancelled Flight,1,American,lpalumbo,0,"@AmericanAir why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out.",2015-02-24 08:40:57 -0800,40.7213,-74.0047 5.70262096094499E+017,negative,1,Flight Attendant Complaints,1,American,weezerandburnie,0,@AmericanAir we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern,2015-02-24 08:40:53 -0800,40.7564,-73.9995 5.70261511781941E+017,neutral,1,,,American,RockUrHumanity,0,@AmericanAir Thank you for responding so quickly to my tweets I do appreciate that.,2015-02-24 08:38:34 -0800,40.7406,-74.0046 5.70261418387354E+017,negative,1,Flight Booking Problems,1,American,amandakryska,0,@AmericanAir I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous.,2015-02-24 08:38:11 -0800,40.719,-74.0013 5.70261359377699E+017,neutral,0.6924,,0,American,MeeestarCoke,0,@AmericanAir please email me at temorris2010@hotmail.com. willing to discuss my experience & give another try would like to speak directly,2015-02-24 08:37:57 -0800,40.7718,-73.9882 5.70261328511644E+017,negative,1,Cancelled Flight,1,American,marianela_mt,0,"@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after",2015-02-24 08:37:50 -0800,40.8105,-73.96 5.7026119368575E+017,negative,1,Flight Attendant Complaints,0.3446,American,weezerandburnie,0,@AmericanAir since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept,2015-02-24 08:37:18 -0800,40.7227,-74.0017 5.70260735294607E+017,negative,1,Bad Flight,0.3667,American,APOinc,0,@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire,2015-02-24 08:35:28 -0800,40.7549,-73.9915 5.70259700937134E+017,neutral,0.7068,,0,American,Jacqueline062,0,“@AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/tY9C0Gae2o” Lol,2015-02-24 08:31:22 -0800,40.7549,-73.9915 5.70259540697948E+017,positive,0.6454,,0,American,jacquelinewins6,0,"@AmericanAir I still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?",2015-02-24 08:30:44 -0800,40.7665,-73.9784 5.70259502685151E+017,positive,0.6236,,,American,Bishop71Bishop,0,@AmericanAir if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life.,2015-02-24 08:30:35 -0800,40.7158,-74.0101 5.7025938099986E+017,neutral,1,,,American,ChrisAlanRobin,0,@ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/HEpkNpuzwU,2015-02-24 08:30:05 -0800,40.4782,-74.2966 5.7025865638364E+017,neutral,1,,,American,immz99,0,@AmericanAir second pic from CDG?,2015-02-24 08:27:13 -0800,40.7347,-74.0005 5.7025859718094E+017,neutral,1,,,American,laurmar737,0,@AmericanAir I'm sure all these birds will be in warmer weather soon.,2015-02-24 08:26:59 -0800,40.7644,-73.9681 5.7025845780419E+017,negative,1,Customer Service Issue,1,American,whitejen99,0,"@AmericanAir It's been 3 weeks and no reply from customer relations yet. Running out of time, please help. request: 1-2888155964 thanks",2015-02-24 08:26:25 -0800,40.7513,-74.0066 5.70258226819637E+017,neutral,0.6774,,,American,AirlineAdviser,0,@AmericanAir This is very true. Another reason why we stay South in the Winter months of travel http://t.co/fgJbex480D,2015-02-24 08:25:30 -0800,40.7597,-73.9801 5.70258141599928E+017,neutral,0.6683,,0,American,ransvoice,0,"@AmericanAir Would have had to fly real far south, huh? #WinterWeather #Brrr",2015-02-24 08:25:10 -0800,40.7536,-73.9812 5.70258040609337E+017,neutral,1,,,American,BriannAtl35,0,@AmericanAir um. down south has snow too #ATL,2015-02-24 08:24:46 -0800,40.7822,-73.9825 5.70257935911096E+017,neutral,0.6725,,,American,towbinator,0,@AmericanAir I'm sure they did. It's certainly chilly back East today! 😮,2015-02-24 08:24:21 -0800,40.7614,-73.9829 5.70257660123193E+017,negative,1,Bad Flight,0.3614,American,LibHig,0,@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?,2015-02-24 08:23:15 -0800,40.7415,-73.9854 5.70257429486707E+017,negative,1,Can't Tell,0.6399,American,vysed,0,"@AmericanAir @USAirways if this is how your merger is going to go, you fail! Huge probls w/comm on DFW storm. Cxld rtrn flts. NOT COOL!!!",2015-02-24 08:22:20 -0800,40.7274,-73.9938 5.70257336465388E+017,negative,1,Bad Flight,0.7085,American,kdtate,0,@AmericanAir why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat,2015-02-24 08:21:58 -0800,40.7635,-73.9735 5.70257258275164E+017,negative,1,Late Flight,1,American,ELLLORRAC,0,@AmericanAir Flight 2559 it's been delayed every hour since 8:55 am.,2015-02-24 08:21:39 -0800,40.744,-73.9858 5.70256852166029E+017,neutral,1,,,American,Bishop71Bishop,0,@AmericanAir do you still use DC9's?,2015-02-24 08:20:03 -0800,40.744,-73.9858 5.70256038206825E+017,positive,0.6188,,,American,JeffTitelius,1,Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.,2015-02-24 08:16:49 -0800,40.7874,-73.9702 5.70255853296746E+017,neutral,1,,,American,RobertDwyer,0,"@AmericanAir if I've booked an AA award on USAir metal, and space opens up on AA metal, can I change to the AA flight without fees?",2015-02-24 08:16:04 -0800,40.7538,-73.9872 5.702557736511E+017,positive,0.6607,,,American,DanJWillis,0,@AmericanAir well have all day and all the time in the world,2015-02-24 08:15:45 -0800,40.7372,-73.9886 5.702552010699E+017,negative,1,Late Flight,0.6685,American,StrongerOrgs,0,@AmericanAir Can't unload flight #3322 because jetway is broken. #steps #planB? #waiting nearly an hour,2015-02-24 08:13:29 -0800,40.7345,-73.9964 5.70254721140851E+017,negative,1,Can't Tell,0.3579,American,VeggieWhisperer,0,"@AmericanAir I'd love to take my seat, but it appears as though someone already has. #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb",2015-02-24 08:11:34 -0800,40.7677,-73.901 5.7025457957872E+017,neutral,0.6858,,0,American,marianela_mt,0,"@AmericanAir if i want to change my flight due to weather conditions in Dallas this weekend, i should be able to cover change fee with miles",2015-02-24 08:11:01 -0800,40.7751,-73.9589 5.70254375081415E+017,neutral,1,,,American,bri__m,0,@AmericanAir Are you expecting delays/Cancelled Flightlations at Dallas on 25/26th due to the snow? Nothing like Monday I hope!,2015-02-24 08:10:12 -0800,40.7571,-73.9834 5.70254322694558E+017,negative,0.6681,Customer Service Issue,0.6681,American,oobunillaoo,0,"@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely! http://t.co/wDyEkVB1Ze",2015-02-24 08:10:00 -0800,40.7995,-73.9712 5.70253932880007E+017,negative,0.6687,Flight Booking Problems,0.3442,American,PowerSurgeMusic,0,@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?,2015-02-24 08:08:27 -0800,40.7855,-73.9554 5.70253919697244E+017,negative,1,Late Flight,1,American,skogsbergh,0,@AmericanAir The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options.,2015-02-24 08:08:23 -0800,40.7722,-73.9826 5.70253859412529E+017,positive,0.6802,,,American,DarknesProdigy,0,@AmericanAir oh it's nothing my issue was already resolved and I am in the air,2015-02-24 08:08:09 -0800,40.7284,-73.9889 5.70252885809869E+017,negative,1,Lost Luggage,0.3585,American,joannabananajo,0,@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska 😒,2015-02-24 08:04:17 -0800,40.7284,-73.9889 5.70252614320783E+017,negative,0.669,Customer Service Issue,0.669,American,ELLLORRAC,0,@AmericanAir I need an answer why we can't get into Wichita Falls.,2015-02-24 08:03:12 -0800,40.7489,-73.9798 5.70252431113761E+017,negative,1,Lost Luggage,0.6635,American,alas3k,0,@AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch >> http://t.co/Ib8kyjBCJM,2015-02-24 08:02:29 -0800,40.7231,-74.006 5.70251814970515E+017,negative,0.7276,Can't Tell,0.7276,American,fantacychristin,0,@AmericanAir I need refund.,2015-02-24 08:00:02 -0800,40.7552,-73.9913 5.70251560871002E+017,negative,1,Can't Tell,0.6588,American,erinfoyLA,0,"@AmericanAir really needs to get a a clue and start treating people like humans, not animals. #americandairlinesSUCKS",2015-02-24 07:59:01 -0800,40.7574,-73.979 5.70251394965479E+017,negative,0.635,Customer Service Issue,0.3285,American,oobunillaoo,0,@AmericanAir why is raleigh not on the updated southern states advisory???,2015-02-24 07:58:21 -0800,40.7217,-73.9875 5.70250940290343E+017,negative,0.6866,Lost Luggage,0.352,American,Kukirani,0,@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found,2015-02-24 07:56:33 -0800,40.7162,-74.0126 5.70250617379168E+017,negative,1,Customer Service Issue,0.6914,American,blueswingpark,0,@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay,2015-02-24 07:55:16 -0800,40.733,-73.9956 5.70250566573675E+017,neutral,0.6616,,0,American,oobunillaoo,0,@AmericanAir have your experts seen this? this is right at RDU airport. http://t.co/mPliO6DYgn,2015-02-24 07:55:04 -0800,40.7077,-74.0018 5.70250470289068E+017,negative,1,Customer Service Issue,1,American,blueswingpark,0,"@AmericanAir stop sending me back to ""customer relations ""I have hand written a letter to them, send in a letter, called them, no help!!",2015-02-24 07:54:41 -0800,40.7317,-74.0077 5.70250371110539E+017,negative,1,Customer Service Issue,0.6611,American,ELLLORRAC,0,@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day,2015-02-24 07:54:17 -0800,40.7413,-73.9978 5.70250236402094E+017,negative,1,Lost Luggage,0.689,American,jacquelinewins6,0,"@AmericanAir Can you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks",2015-02-24 07:53:45 -0800,40.7454,-73.9805 5.70249520736375E+017,negative,1,Late Flight,0.6683,American,MGregoryBrown,0,@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?,2015-02-24 07:50:55 -0800,40.7454,-73.9805 5.7024944017657E+017,positive,0.6821,,0,American,JR_Fett,0,@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint,2015-02-24 07:50:35 -0800,40.6444,-73.9014 5.70249435029971E+017,neutral,1,,,American,AmesB89,0,@AmericanAir do you offer group pricing discounts by any chance?,2015-02-24 07:50:34 -0800,40.7315,-74.0568 5.70249159179145E+017,neutral,1,,,American,Looluca,0,@AmericanAir now I understand!!,2015-02-24 07:49:28 -0800,40.7253,-73.9991 5.70248991704789E+017,negative,0.6782,Customer Service Issue,0.6782,American,MyCustoAdvocate,0,@AmericanAir Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC we negotiate w/companies forU!,2015-02-24 07:48:48 -0800,40.7168,-74.0147 5.70248695670841E+017,negative,0.6781,Can't Tell,0.3411,American,JR_Fett,0,"@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh",2015-02-24 07:47:38 -0800,40.7414,-73.9855 5.70248162067108E+017,negative,1,Flight Attendant Complaints,0.3602,American,dwjudson,0,"@AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length.",2015-02-24 07:45:31 -0800,40.7526,-73.9794 5.7024801162161E+017,negative,1,Late Flight,1,American,dwjudson,0,@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.,2015-02-24 07:44:55 -0800,40.6435,-73.7899 5.70247871716405E+017,neutral,1,,,American,DarknesProdigy,0,@AmericanAir fly my child,2015-02-24 07:44:21 -0800,40.7155,-74.0337 5.70247850858148E+017,negative,0.6707,longlines,0.3377,American,georgetietjen,0,@AmericanAir Yes I am. 2495/1170. RNO departure at 1229 on 2/25 w/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK,2015-02-24 07:44:16 -0800,40.7155,-74.0337 5.70247748286435E+017,negative,1,Cancelled Flight,0.6831,American,dwjudson,0,@AmericanAir How are you going to compensate all of whose days/plans have been ruined because of the AA3490 delay/pending Cancelled Flightlation?,2015-02-24 07:43:52 -0800,40.7337,-74.1635 5.70247474465677E+017,negative,1,Customer Service Issue,0.6789,American,m_jl_c,0,@AmericanAir Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL,2015-02-24 07:42:47 -0800,40.7268,-73.9475 5.70247180734353E+017,neutral,0.6579,,0,American,LSNorwich,0,@AmericanAir Oh they seem to have reappeared now lol,2015-02-24 07:41:37 -0800,40.7738,-73.8717 5.70246895530078E+017,neutral,0.6779,,0,American,LSNorwich,0,@AmericanAir and then wanted to change it to BA for Avios.,2015-02-24 07:40:29 -0800,40.7232,-74.0025 5.70246839225745E+017,negative,1,Flight Booking Problems,0.3615,American,LSNorwich,0,@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats,2015-02-24 07:40:15 -0800,40.7755,-73.9582 5.70246800247902E+017,negative,1,Flight Attendant Complaints,0.3646,American,Flora_Lola_NYC,0,"@AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO.",2015-02-24 07:40:06 -0800,40.7564,-73.9995 5.70246108699628E+017,positive,1,,,American,nicole__cooper,0,@AmericanAir Thanks for the quick response - it's appreciated!,2015-02-24 07:37:21 -0800,40.6485,-73.7826 5.70245433466884E+017,neutral,0.3544,,0,American,jacquelinewins6,0,"@AmericanAir Thank you for responding...My laptop is in my bag and I need it for work. I am worried. The file code is UTEVGW.",2015-02-24 07:34:40 -0800,40.6523,-73.9005 5.70245402982785E+017,negative,1,Late Flight,0.6927,American,JR_Fett,0,@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS,2015-02-24 07:34:33 -0800,40.7329,-73.9819 5.70245367607857E+017,positive,1,,,American,ShpprMktMichael,0,@AmericanAir thanks for the update,2015-02-24 07:34:24 -0800,40.7544,-74.0008 5.70244934634091E+017,negative,0.6307,Customer Service Issue,0.3168,American,planedoc71,0,@AmericanAir thanks for finally letting me get through to book my flight. Frustration set in... #donedeal #talktoahuman,2015-02-24 07:32:41 -0800,40.688,-74.1831 5.70244910563111E+017,negative,1,Can't Tell,0.6845,American,JR_Fett,0,@AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked,2015-02-24 07:32:35 -0800,40.7695,-73.9651 5.70244720229798E+017,negative,1,Customer Service Issue,0.6839,American,MauererPower,0,"Yes, and it gets disconnected due to the lack of WIFI strength “@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?”",2015-02-24 07:31:50 -0800,40.7145,-74.0154 5.70244388175131E+017,negative,1,Customer Service Issue,1,American,mwecker,0,"@AmericanAir the communications seems to be an issue too, no?",2015-02-24 07:30:31 -0800,40.7417,-73.9936 5.70244158591406E+017,neutral,1,,,American,georgetietjen,0,@AmericanAir Hi guys.I have 2/25 RNO-DFW tomorrow.Plane coming from DFW with bad weather in AM.should I consider Fê-route as I have connect?,2015-02-24 07:29:36 -0800,40.746,-73.9943 5.70243095482262E+017,neutral,1,,,American,nicole__cooper,0,"@AmericanAir Traveling with my infant: Do you check the carseat for free? If so, do you provide a bag? Someone told me but wanted to confirm",2015-02-24 07:25:23 -0800,40.7564,-73.9972 5.70242829294961E+017,negative,1,Late Flight,0.6758,American,JR_Fett,0,@AmericanAir now we are waiting on nitrogen for the struts and the airport nozzle is not calibrated so they are trying to find another???,2015-02-24 07:24:19 -0800,40.7564,-73.9972 5.70242420643918E+017,negative,1,Late Flight,1,American,jeremyleewhite,0,@AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937,2015-02-24 07:22:42 -0800,40.7436,-73.9883 5.70242205463359E+017,positive,1,,,American,georgetietjen,0,@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday.,2015-02-24 07:21:51 -0800,40.7232,-74.0041 5.70241664272372E+017,negative,0.6753,Lost Luggage,0.6753,American,jacquelinewins6,0,"@AmericanAir Hello...My baggage has been lost in another city. Can anyone help me with this?",2015-02-24 07:19:41 -0800,40.7738,-73.8719 5.70241221303468E+017,positive,1,,,American,ShpprMktMichael,0,@AmericanAir my boss is :),2015-02-24 07:17:56 -0800,40.7738,-73.8719 5.7024107057714E+017,negative,1,Late Flight,1,American,coyj1622,0,"@AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber.",2015-02-24 07:17:20 -0800,40.7491,-74.003 5.7024105007942E+017,neutral,1,,,American,petchmo,0,"@AmericanAir Not here yet, but I plan on it. If you could have them fly low and slow right in front of me, that would be great. ;-)",2015-02-24 07:17:15 -0800,40.7491,-74.003 5.70240896387711E+017,neutral,1,,,American,brech7,0,@AmericanAir forgot to select my ksml on my flight to LA and it's a few minutes under the 24 hour mark. Is there any way to change it?,2015-02-24 07:16:38 -0800,40.7584,-73.9631 5.70240784357831E+017,negative,1,Can't Tell,0.6341,American,mwecker,0,@AmericanAir I picked the nonstop flight bc I had things to get to. Should’ve taken diff route or airline I suppose!,2015-02-24 07:16:12 -0800,40.7533,-73.9851 5.70240764812378E+017,positive,1,,,American,Lauren_Nann,0,@AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you 😄,2015-02-24 07:16:07 -0800,40.7525,-73.9969 5.7024064767805E+017,neutral,0.662,,,American,LSNorwich,0,@AmericanAir I'll DM you.,2015-02-24 07:15:39 -0800,40.6952,-74.1775 5.70240625536324E+017,negative,0.6812,Lost Luggage,0.3652,American,betorides,0,"@AmericanAir Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths",2015-02-24 07:15:34 -0800,40.7685,-73.9854 5.70240524592017E+017,negative,1,Late Flight,0.3531,American,JotakaEaddy,0,@AmericanAir but the issue is were waiting on rampers to close the door..only to waste more fuel&likely to be told we need more fuel.#cycle,2015-02-24 07:15:10 -0800,40.7282,-73.9943 5.7024045258838E+017,negative,1,Can't Tell,0.6955,American,mwecker,0,@AmericanAir Is there lack of communication/competition between the American and the Air by any chance?,2015-02-24 07:14:53 -0800,40.7497,-73.9932 5.70240336519258E+017,neutral,1,,,American,JonKohler,0,"@AmericanAir I can DM it to you, if you follow me",2015-02-24 07:14:25 -0800,40.7603,-73.9698 5.70240246719382E+017,negative,1,Lost Luggage,1,American,dianafakhouri,0,"@AmericanAir No, had already waited an hour for it and wanted to get home.",2015-02-24 07:14:04 -0800,40.6465,-73.7896 5.70240207682998E+017,negative,1,Flight Attendant Complaints,0.6654,American,mwecker,0,"@AmericanAir 4285. Apparently we’re told, staff on the ground keep promising to come and they don’t.",2015-02-24 07:13:54 -0800,40.7941,-73.9728 5.70239952975483E+017,negative,1,Customer Service Issue,1,American,betorides,0,@AmericanAir over 70 days no contact from a human or apology letter. @AmericanAir is #yucki. Read all about it soon http://t.co/9R9OmzQAVI,2015-02-24 07:12:53 -0800,40.7197,-74 5.70239688755302E+017,negative,1,Late Flight,0.3468,American,JR_Fett,0,@AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed?,2015-02-24 07:11:50 -0800,40.7387,-74.0087 5.70239463089E+017,positive,1,,,American,georgetietjen,0,@AmericanAir Thanks guys got some sleep. Hang in there DFW with bad weather.,2015-02-24 07:10:57 -0800,40.7178,-74.0074 5.70239376283677E+017,negative,1,Flight Booking Problems,1,American,jeremyleewhite,0,@AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it?,2015-02-24 07:10:36 -0800,40.7556,-73.9915 5.7023882215757E+017,negative,0.6952,Flight Booking Problems,0.6952,American,LSNorwich,0,"@AmericanAir Is it possible to change the FF number on a passenger on a Flight Booking Problems, it won't let me change it?",2015-02-24 07:08:24 -0800,40.7669,-73.9952 5.7023878220247E+017,positive,1,,,American,ShpprMktMichael,0,@AmericanAir great thank you,2015-02-24 07:08:14 -0800,40.7393,-73.9827 5.70238126611964E+017,negative,1,Late Flight,0.708,American,JotakaEaddy,0,"@AmericanAir..still here. feet are freezing b/c doors have been open. Flt time was 8:30. We have fuel but now waiting for ""rampers"" #AA4285",2015-02-24 07:05:38 -0800,40.7648,-73.9778 5.70238052943208E+017,negative,1,Lost Luggage,1,American,betorides,0,"@AmericanAir Just got a call from baggage dept. ""...still looking for your property"". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!",2015-02-24 07:05:20 -0800,40.7648,-73.9778 5.70237966355968E+017,neutral,1,,,American,ThotWalking,0,@AmericanAir help http://t.co/hYrAo7A4Uu,2015-02-24 07:05:00 -0800,40.7024,-74.0132 5.70237399932019E+017,negative,0.6576,Bad Flight,0.6576,American,ThotWalking,0,@AmericanAir there is a fat man stuck in your airplanes bathroom,2015-02-24 07:02:45 -0800,40.777,-73.9866 5.70237269753377E+017,neutral,1,,,American,jeremyleewhite,0,@AmericanAir Connection is US2065,2015-02-24 07:02:14 -0800,40.777,-73.9866 5.7023723863167E+017,neutral,0.6811,,0,American,AmieHCrawford,0,@AmericanAir I am dealing with the reFlight Booking Problems agent in the Miami airport now,2015-02-24 07:02:06 -0800,40.7143,-74.0103 5.70236690637459E+017,positive,1,,,American,JohnCFitness,0,@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!,2015-02-24 06:59:56 -0800,40.7551,-73.9671 5.70236587386122E+017,negative,0.7175,Late Flight,0.3633,American,ShpprMktMichael,0,@AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports?,2015-02-24 06:59:31 -0800,40.7266,-73.9935 5.70235413224428E+017,positive,1,,,American,emhammer5805,0,@AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.,2015-02-24 06:54:51 -0800,40.7487,-74.0082 5.70235209783718E+017,negative,1,Lost Luggage,1,American,JonKohler,0,"@AmericanAir I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land.",2015-02-24 06:54:03 -0800,40.7595,-73.9873 5.70234946700358E+017,neutral,1,,,American,ThotWalking,0,@AmericanAir drop me a follow I need help,2015-02-24 06:53:00 -0800,41.0447,-73.689 5.70234676494758E+017,negative,1,Bad Flight,0.6358,American,NicholasAram,0,@AmericanAir the whole plane is the same. How old is this plane? The seats leather is coming apart ay the seams.,2015-02-24 06:51:55 -0800,40.6657,-73.806 5.70234625848697E+017,neutral,0.6917,,0,American,AmieHCrawford,0,@AmericanAir yes I do I am traveling to Marsh Harbor,2015-02-24 06:51:43 -0800,40.7825,-74.0698 5.70234327071629E+017,neutral,1,,,American,MiddleSeatView,0,@AmericanAir @cityandsand we're trying to coordinate an airport hand-off of Nutella! #veryimportantproject,2015-02-24 06:50:32 -0800,40.7885,-73.955 5.70233809129468E+017,negative,1,Flight Booking Problems,0.7132,American,jeremyleewhite,0,@AmericanAir If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!!,2015-02-24 06:48:29 -0800,40.6561,-73.9399 5.70232494034965E+017,negative,1,Bad Flight,1,American,NicholasAram,0,@AmericanAir my seat is disgusting. Old and dirty. When are you going to refurbish this plane? US Air 597 jfk to phx,2015-02-24 06:43:15 -0800,40.7579,-73.9723 5.70232487454114E+017,neutral,1,,,American,hungariannomad,0,"@AmericanAir is there any way to manually add gift cards to an ex-EU ticket( AA metal on long haul,BA for intra-EU)?",2015-02-24 06:43:14 -0800,40.774,-73.8724 5.70232122826494E+017,negative,1,Bad Flight,0.3644,American,JR_Fett,0,@AmericanAir I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on...,2015-02-24 06:41:47 -0800,40.783,-73.9582 5.70231192102019E+017,negative,1,Late Flight,1,American,ryan22042,0,"@AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?",2015-02-24 06:38:05 -0800,40.7647,-73.9707 5.70230559693079E+017,negative,1,Bad Flight,1,American,beantownmatty,0,"@AmericanAir no repair made to the water line. No potable water on board this flight. ""We will take off soon."" Time for new planes MCI>DFW.",2015-02-24 06:35:34 -0800,40.7514,-74.0068 5.7022955774097E+017,positive,0.6427,,0,American,beantownmatty,0,"@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago.",2015-02-24 06:31:35 -0800,40.6918,-74.1772 5.7022922266241E+017,negative,0.6974,Customer Service Issue,0.3755,American,ChellyChelly,0,"@AmericanAir I'll be sticking with @southwest in the future. No change fees, first bag free, and stellar customer service.",2015-02-24 06:30:15 -0800,40.7463,-73.982 5.70228063625208E+017,neutral,1,,,American,bsauce2011,0,@AmericanAir does it show that we are on the same plane?,2015-02-24 06:25:39 -0800,40.7689,-73.969 5.70227917877355E+017,positive,1,,,American,rundallas57,0,"@AmericanAir although you have no control of the weather, you came through with a great customer service",2015-02-24 06:25:04 -0800,40.7485,-74.0081 5.70227911803998E+017,negative,1,Customer Service Issue,1,American,bsauce2011,0,@AmericanAir there is no local agent! There is no person to answer our questions and their phone service is terrible.,2015-02-24 06:25:03 -0800,40.7565,-73.9995 5.7022675738053E+017,negative,0.6824,Bad Flight,0.3665,American,ChellyChelly,0,@AmericanAir ...2/2 doesn't help me.,2015-02-24 06:20:27 -0800,40.7298,-73.9929 5.70226695724245E+017,negative,1,Flight Booking Problems,0.6688,American,ChellyChelly,0,"@AmericanAir As I already have a booked flight that I can't use & can't change w/o a $200 fee, Flight Booking Problems a different type of ticket...1/2",2015-02-24 06:20:13 -0800,40.7728,-73.8857 5.70226471941251E+017,neutral,0.6857,,,American,beantownmatty,0,"@AmericanAir depends on the terminal, what' the best option? Arrive C, depart A. Breakfast burrito is what I'm craving.. Any update on 1119?",2015-02-24 06:19:19 -0800,40.7485,-74.0057 5.70226414525542E+017,negative,1,Flight Attendant Complaints,1,American,EMesaLaw,0,@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight!,2015-02-24 06:19:06 -0800,40.7444,-73.9844 5.7022608045745E+017,negative,1,Can't Tell,0.3656,American,EMesaLaw,0,@AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print,2015-02-24 06:17:46 -0800,40.7303,-73.9865 5.70225101104226E+017,positive,0.6723,,,American,Daphnewayans,0,@AmericanAir I wish I could remember all of their names!,2015-02-24 06:13:53 -0800,40.737,-73.9848 5.70225098189349E+017,neutral,1,,,American,bsauce2011,0,@AmericanAir and is there a delay on our connection to pns?,2015-02-24 06:13:52 -0800,40.7403,-74.0057 5.70224968417604E+017,neutral,0.6565,,,American,oobunillaoo,0,@AmericanAir thanks for getting back to me. how frequently are these weather advisories updated throughout the day?,2015-02-24 06:13:21 -0800,40.7656,-73.9698 5.70224942681207E+017,negative,0.6578,Bad Flight,0.3498,American,Rachelgaffney,0,@AmericanAir living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland,2015-02-24 06:13:15 -0800,40.7158,-73.9865 5.7022492760284E+017,negative,1,Customer Service Issue,0.6576,American,bsauce2011,0,@AmericanAir ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220,2015-02-24 06:13:11 -0800,40.7114,-74.0157 5.70224421194965E+017,positive,1,,,American,chadstallion,0,"@AmericanAir thank you AA, this is how I always start my vacations http://t.co/dzKc3auZU9",2015-02-24 06:11:10 -0800,40.7278,-74.0096 5.70224417445261E+017,negative,1,Customer Service Issue,1,American,KyleFerrel,0,"@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?",2015-02-24 06:11:10 -0800,40.7438,-73.9186 5.70224015656284E+017,negative,1,Customer Service Issue,1,American,ChellyChelly,0,@AmericanAir Customer service provides no wiggle room to change flight without a $200 change fee. @southwest has always been accommodating.,2015-02-24 06:09:34 -0800,40.7325,-74.1713 5.70223806322582E+017,negative,1,Late Flight,0.6446,American,beantownmatty,0,"@AmericanAir flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW!",2015-02-24 06:08:44 -0800,40.7615,-73.972 5.70223582380495E+017,positive,1,,,American,MareishaWinters,0,"@AmericanAir Yes, thank you. Just not how I wanted to start my vacation!",2015-02-24 06:07:50 -0800,40.7386,-73.9847 5.70223576038687E+017,neutral,1,,,American,bsauce2011,0,@AmericanAir my flight number is 3M 50,2015-02-24 06:07:49 -0800,40.7093,-74.0108 5.70222998919225E+017,negative,1,Customer Service Issue,0.6505,American,bsauce2011,0,@AmericanAir your staff at rsw working the sliver airlines desk is not helpful. We can not get any information about our flight.,2015-02-24 06:05:31 -0800,40.7395,-74.042 5.70222495145407E+017,negative,0.6837,Late Flight,0.3745,American,beantownmatty,0,@AmericanAir when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft..,2015-02-24 06:03:31 -0800,40.7804,-73.9874 5.70222445971382E+017,neutral,1,,,American,WhatSarahSayzz,0,@AmericanAir I know this is probably a no but is there a way to get a cheaper airfare ticket if the flight is leaving in a few hours? 🙏,2015-02-24 06:03:19 -0800,40.7404,-73.9901 5.7022241440086E+017,positive,1,,,American,Rachelgaffney,0,@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW,2015-02-24 06:03:12 -0800,40.7556,-73.9835 5.70222239603274E+017,negative,0.6894,Can't Tell,0.3611,American,Dumas2TTG,0,@AmericanAir don't merge with an airline that ain't ready for prime time and book your elite flyers on it! #NotHappy @USAirways #NeedCoffee,2015-02-24 06:02:30 -0800,40.7635,-73.9828 5.70221955976188E+017,neutral,1,,,American,RockUrHumanity,0,"@AmericanAir @USAirways Yes, obviously! It just stinks that 4pm is the one option when she was supposed to fly at 7AM YESTERDAY.",2015-02-24 06:01:23 -0800,40.7384,-73.9938 5.70221471844278E+017,negative,1,Late Flight,0.3358,American,Dumas2TTG,0,"“@AmericanAir: @Dumas2TTG Good morning, Tamara. We'll try to get you comfortably on a flight as soon as we can.”#NoXTraLegRoom #NoCoatCloset",2015-02-24 05:59:27 -0800,40.7568,-73.9788 5.70220301465682E+017,positive,1,,,American,barrysterling,0,@AmericanAir made it! Thanks AA!,2015-02-24 05:54:48 -0800,40.7613,-73.9788 5.70220267462529E+017,negative,1,Bad Flight,0.6895,American,beantownmatty,0,@AmericanAir how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci,2015-02-24 05:54:40 -0800,40.7394,-74.0081 5.70220208037585E+017,positive,1,,,American,THE_amandajean,0,@AmericanAir why thank you!! Yayayay!!,2015-02-24 05:54:26 -0800,40.7595,-73.9767 5.70220154363232E+017,negative,1,Customer Service Issue,1,American,mirandaash,0,@AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated,2015-02-24 05:54:13 -0800,40.7383,-73.9919 5.70220053142098E+017,neutral,0.6773,,0,American,oobunillaoo,0,@AmericanAir we're all being told by emergency services to stay home for the next 24-48 hours.,2015-02-24 05:53:49 -0800,40.7383,-73.9919 5.70219969717219E+017,positive,0.6864,,,American,dwjudson,0,@AmericanAir Thank you for being so responsive on Twitter. Truly impressive.,2015-02-24 05:53:29 -0800,40.7456,-73.9909 5.70219877006504E+017,neutral,1,,,American,oobunillaoo,0,@AmericanAir flight BA1551 departing tomorrow (wednesday) - not Cancelled Flightled but how can anyone make it to the airport in this weather?,2015-02-24 05:53:07 -0800,40.7456,-73.9909 5.70219815941616E+017,neutral,1,,,American,RockUrHumanity,0,@AmericanAir @USAirways She's on Manch to Charlotte Fl 4628 Told her she could get on a 4pm flight to West Palm Beach. Nothing earlier?,2015-02-24 05:52:52 -0800,40.7217,-73.9999 5.70219379696148E+017,negative,1,Can't Tell,0.6495,American,Dumas2TTG,0,@AmericanAir @USAirways #Boo! Wack ass terminal 6 @flyLAXairport. No food. No lounge. No Bueno!! Never again!!!,2015-02-24 05:51:08 -0800,40.7929,-73.9751 5.70218829546025E+017,neutral,1,,,American,THE_amandajean,0,@AmericanAir it's flight 5348,2015-02-24 05:48:57 -0800,40.7561,-73.9871 5.70218794414674E+017,negative,1,Customer Service Issue,0.6503,American,mirandaash,0,@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!,2015-02-24 05:48:49 -0800,40.759,-73.9854 5.70218532060836E+017,negative,0.6865,Customer Service Issue,0.6865,American,ELLLORRAC,0,"@AmericanAir The Wichita Falls Airport is the worst, will never fly in or out again. Unknowledgeable staff.",2015-02-24 05:47:46 -0800,40.759,-73.9854 5.70218269111665E+017,neutral,0.6752,,0,American,oobunillaoo,0,@AmericanAir please can you tell me why DFW has a weather advisory and RDU does not? the entire state of NC has shut down from ice & snow!,2015-02-24 05:46:44 -0800,40.7368,-74.0086 5.70217971815211E+017,positive,1,,,American,derrekhull,0,"Thank you, @AmericanAir! Much appreciated.",2015-02-24 05:45:33 -0800,40.7539,-73.9862 5.70216960321045E+017,neutral,1,,,American,derrekhull,0,"I'd like the 11c I originally tried for @AmericanAir - again, happy to pay the difference",2015-02-24 05:41:32 -0800,40.7538,-73.9886 5.70216815105847E+017,neutral,0.6646,,0,American,oobunillaoo,0,@AmericanAir when will you be issuing a weather advisory for RDU?? the entire state of NC has shut down from the overnight winter storm.,2015-02-24 05:40:57 -0800,40.7558,-73.9981 5.70216606057542E+017,negative,1,Customer Service Issue,0.6591,American,mirandaash,0,@AmericanAir I’m still waiting - this has been going on far too long. Is there someone I can speak to?,2015-02-24 05:40:07 -0800,40.7533,-73.9713 5.70216406119158E+017,positive,1,,,American,LisaMitchL,0,"@AmericanAir mission accomplished today, Thank you!",2015-02-24 05:39:19 -0800,40.7559,-73.9754 5.7021549283892E+017,negative,1,Bad Flight,0.6717,American,Aero0729,0,@AmericanAir zoom in on the sauce and potatoes. This stuff is vile. And I mean vile. http://t.co/m2PHoavRxC,2015-02-24 05:35:42 -0800,40.7348,-74.0032 5.70215343530103E+017,neutral,0.6528,,0,American,unBRokEn_faith,0,@AmericanAir when will the merging of miles between you and @USAirways be complete? Wasn't it this month?,2015-02-24 05:35:06 -0800,40.7732,-73.9449 5.70215106426114E+017,negative,1,Bad Flight,0.6663,American,Aero0729,0,@AmericanAir - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them,2015-02-24 05:34:10 -0800,40.7112,-74.011 5.70214789487694E+017,negative,0.6389,Bad Flight,0.3581,American,jamiecook79,0,"@AmericanAir when will there be wifi on the DCA-STL route? 2 hour flight, could use some love!",2015-02-24 05:32:54 -0800,40.7037,-74.0131 5.70214732067701E+017,negative,1,Bad Flight,0.6639,American,Aero0729,0,@AmericanAir What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm,2015-02-24 05:32:40 -0800,40.742,-74.0045 5.70213186139525E+017,negative,1,Flight Attendant Complaints,0.6722,American,msolor,0,@AmericanAir thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.,2015-02-24 05:26:32 -0800,40.7761,-73.9635 5.70212842206581E+017,negative,1,Lost Luggage,1,American,caprisuncerys,0,@AmericanAir I lost my (basket) ballbag on your plane,2015-02-24 05:25:10 -0800,40.7594,-73.9745 5.70212118059995E+017,positive,1,,,American,aprilteybrown,0,@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.,2015-02-24 05:22:17 -0800,40.757,-73.9772 5.70212050548462E+017,negative,0.6418,Can't Tell,0.34,American,dwjudson,0,@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer.,2015-02-24 05:22:01 -0800,40.397,-74.136 5.70210392539935E+017,negative,1,Flight Attendant Complaints,1,American,dwjudson,0,"@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside.",2015-02-24 05:15:26 -0800,40.7251,-74.0043 5.70209266264449E+017,negative,1,Can't Tell,0.6431,American,dwjudson,0,"@AmericanAir Disappointing lack of kindness toward this person. The agent asked her counterparts ""why this person was talking to her"".",2015-02-24 05:10:57 -0800,40.7474,-73.9933 5.70208992439312E+017,negative,1,Late Flight,0.6685,American,DonnyrMartin,0,"@AmericanAir yes starting w/ flight 1278, getting me home more than 48 hours Late Flightr. record locator BSUXLU",2015-02-24 05:09:52 -0800,40.7474,-73.9933 5.70208909522182E+017,negative,1,Flight Attendant Complaints,1,American,dwjudson,0,"@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still ""Now Boarding""...",2015-02-24 05:09:32 -0800,40.7276,-74.0072 5.7020656285533E+017,positive,1,,,American,vicmeister,0,@AmericanAir fantastic thanks! Will try and tweet a photo of the view :),2015-02-24 05:00:13 -0800,40.7738,-73.8724 5.70205917024629E+017,positive,1,,,American,barrysterling,0,@AmericanAir excellent! Love you guys! If it is first class I'll hug ya'll! See you shortly!,2015-02-24 04:57:39 -0800,40.7587,-73.9888 5.70205132094349E+017,positive,1,,,American,RobinaBennett,0,"@AmericanAir Thanks, have emailed them. How long should I expect for a response?",2015-02-24 04:54:32 -0800,40.6482,-73.9528 5.70204972589003E+017,neutral,0.6298,,0,American,VanekSue,0,"@AmericanAir They said it works 80-90% of the time, DFW security entrance C26. Before/after pre-check, whereas I paid for the service.",2015-02-24 04:53:54 -0800,40.6917,-73.9423 5.70204930520191E+017,neutral,0.6755,,0,American,lindsey_kolb,0,@AmericanAir 3659 from SGF -> DFW. You might want to clear off the ice for the planes landing. 😳,2015-02-24 04:53:43 -0800,40.7529,-73.9931 5.70204435663581E+017,positive,0.6438,,,American,barrysterling,0,@AmericanAir great job TYR ground crew...now let's get this bird outta here!!! Tell flight 3200 to wait on me...be there in 45 mikes!,2015-02-24 04:51:46 -0800,40.7606,-73.9826 5.70203943671865E+017,negative,1,Customer Service Issue,1,American,bcruz1028,0,@AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.,2015-02-24 04:49:48 -0800,40.7466,-73.9843 5.70202978650604E+017,neutral,0.3384,,0,American,superyan,0,@americanair One question.. my wife didn't get the bonus. Should I call about it today?,2015-02-24 04:45:58 -0800,40.7466,-73.9843 5.70202730293101E+017,negative,1,Customer Service Issue,0.6606,American,JigsawLounge,0,"@AmericanAir but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform.",2015-02-24 04:44:59 -0800,40.7575,-73.9777 5.70202621123781E+017,neutral,0.6883,,0,American,VanekSue,0,@AmericanAir Good morning! Wondering why my pre-TSA check was not on my boarding pass this morning??,2015-02-24 04:44:33 -0800,40.7602,-73.9714 5.70202204281426E+017,neutral,0.6667,,0,American,ToxicLayge,0,@AmericanAir Yes I do bit you don't follow me so I can't DM you,2015-02-24 04:42:54 -0800,40.7524,-73.9744 5.70202173172281E+017,negative,1,Flight Attendant Complaints,1,American,joylauren3,0,@AmericanAir as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated.,2015-02-24 04:42:46 -0800,40.7264,-74.0038 5.70202160564204E+017,negative,1,Flight Attendant Complaints,0.6699,American,jash01,0,"@AmericanAir again, no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that",2015-02-24 04:42:43 -0800,40.7657,-73.983 5.70202097041306E+017,negative,1,Cancelled Flight,1,American,Marci_DZ,0,@AmericanAir @superyan I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding.,2015-02-24 04:42:28 -0800,40.741,-73.9858 5.70201740496257E+017,negative,1,Can't Tell,0.3539,American,alinaxkristin,2,@AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are,2015-02-24 04:41:03 -0800,40.7741,-73.8719 5.70201347414463E+017,neutral,1,,,American,vicmeister,0,"@AmericanAir was hoping for 8A if possible, for some frozen views along the way!",2015-02-24 04:39:29 -0800,40.77,-73.9805 5.70201233220198E+017,positive,0.7068,,,American,eec215,0,@AmericanAir ...have you seen Blue? Go look it up :),2015-02-24 04:39:02 -0800,40.716,-74.0074 5.70201172985975E+017,negative,1,Late Flight,0.6888,American,rduffy487,0,@AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.,2015-02-24 04:38:48 -0800,40.8241,-73.9313 5.70199974719455E+017,negative,1,Customer Service Issue,0.6694,American,rduffy487,0,"@AmericanAir really? That's it? Not even a ""we are looking into this to see what happened/what we could do better next time""",2015-02-24 04:34:02 -0800,40.7364,-73.9852 5.70199267668677E+017,negative,1,Late Flight,1,American,TameaA,0,@AmericanAir Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401,2015-02-24 04:31:13 -0800,40.7529,-73.9894 5.70198744907567E+017,positive,1,,,American,vickky1319,0,@AmericanAir Thank you.,2015-02-24 04:29:09 -0800,40.7175,-74.0034 5.70198522911437E+017,negative,1,Customer Service Issue,0.3414,American,JamesDegelder,0,@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible,2015-02-24 04:28:16 -0800,40.7221,-74.0042 5.70197804091621E+017,neutral,1,,,American,garmac87,0,@AmericanAir hi when will your next set of flights be out for next year from Dublin???,2015-02-24 04:25:24 -0800,40.7394,-73.9871 5.70197779290698E+017,neutral,0.7118,,0,American,ToxicLayge,0,"@AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?",2015-02-24 04:25:19 -0800,40.7429,-73.9807 5.70197193254171E+017,negative,1,Flight Booking Problems,0.7,American,jhamby1,0,@AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5/21 should be 5/22 for 2 people,2015-02-24 04:22:59 -0800,40.7588,-73.9617 5.70196895383081E+017,negative,1,Flight Booking Problems,1,American,vicmeister,0,"@AmericanAir having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection?",2015-02-24 04:21:48 -0800,40.7492,-73.9729 5.70196007243395E+017,negative,1,Customer Service Issue,1,American,jhamby1,0,@AmericanAir thank you for the robotic and non helpful assistance.,2015-02-24 04:18:16 -0800,40.719,-74.0073 5.70195799256072E+017,negative,0.6512,Can't Tell,0.6512,American,perelmuterm,0,@AmericanAir I fly weekly with you and haven't seen one,2015-02-24 04:17:26 -0800,40.7634,-73.9652 5.70195668850995E+017,negative,1,Bad Flight,0.6687,American,perelmuterm,0,"@AmericanAir I would love to say the same but it's not so much. 5hs flight, no internet, no personal A/C, 20yr old plane. #NoFunAtAll",2015-02-24 04:16:55 -0800,40.7149,-74.0161 5.70195492006707E+017,negative,1,Customer Service Issue,1,American,jhamby1,0,"@AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&still insist charging crazy fees. Thats service?",2015-02-24 04:16:13 -0800,40.7509,-73.9945 5.70195444300718E+017,neutral,1,,,American,MarkJDiSalvo,0,"@AmericanAir oh I will, AA on speed dial",2015-02-24 04:16:02 -0800,40.7509,-73.9945 5.70195089869447E+017,neutral,0.6827,,0,American,NJupdates247,0,"Thanks, @chasefoster. Was just about to book a flight to UK using @AmericanAir, but after reading this exchange, there's no way. I've sent",2015-02-24 04:14:37 -0800,40.7758,-73.956 5.70194709261488E+017,neutral,0.7175,,0,American,NJupdates247,0,@AmericanAir Amazing to watch @chasefoster (who travels with celebs all over the world) show the youth of America who *not* to fly with.,2015-02-24 04:13:07 -0800,40.7705,-73.8653 5.7019414161279E+017,neutral,1,,,American,MarkJDiSalvo,0,"@AmericanAir travel week, delays, Cancelled Flightlations, ""if you want to learn more about the merger press 1"", delay my connector in Chicago #deice",2015-02-24 04:10:51 -0800,40.7139,-74.0137 5.70193870769811E+017,negative,0.7,Customer Service Issue,0.7,American,ianbeyer,0,@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.,2015-02-24 04:09:47 -0800,40.7175,-73.9934 5.70193599977148E+017,negative,1,Damaged Luggage,0.6637,American,JamesDegelder,0,@AmericanAir Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all.,2015-02-24 04:08:42 -0800,40.7533,-73.9815 5.7019330713924E+017,negative,1,Customer Service Issue,1,American,ianbeyer,0,@AmericanAir That’s a rather clunky process. Whoever designed that clearly doesn’t understand e-mail 101.,2015-02-24 04:07:32 -0800,40.7551,-73.9867 5.70192886689628E+017,positive,1,,,American,rkflyga,0,@AmericanAir thanks! Flight 2160 today. Great crew!,2015-02-24 04:05:52 -0800,40.7743,-73.9656 5.70192751830172E+017,neutral,0.701,,0,American,ianbeyer,0,"@AmericanAir ""Thank you for contacting American. The email address you have written to is an unmonitored account”",2015-02-24 04:05:20 -0800,40.7015,-74.0123 5.70192546367975E+017,negative,1,Customer Service Issue,1,American,ianbeyer,0,@AmericanAir Your customer relations dept has one-way e-mail. How is not allowing responses helpful?,2015-02-24 04:04:31 -0800,40.7462,-73.982 5.70192183766196E+017,negative,0.6801,Can't Tell,0.6801,American,Fede_123,0,"@AmericanAir If you are sorry, answer my claims (AA Ref#1-2990176298, 1-3001885409 and : 1-3001885409) accordingly, without using ""weather""",2015-02-24 04:03:04 -0800,40.7698,-73.866 5.70191874151092E+017,neutral,1,,,American,MarkJDiSalvo,0,"@AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance",2015-02-24 04:01:51 -0800,40.7268,-73.9964 5.70191763731841E+017,positive,0.6593,,,American,rkflyga,3,@AmericanAir is rising like the sun at DCA this morning. @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe,2015-02-24 04:01:24 -0800,40.7533,-73.9892 5.70191664628699E+017,negative,1,Flight Attendant Complaints,0.6659,American,weezerandburnie,0,@AmericanAir she has the guy u served drinks 2 til he needed awheelchair to get off the plane is a more important then the assaulted women,2015-02-24 04:01:01 -0800,40.7477,-73.997 5.70191286667514E+017,negative,1,Can't Tell,0.6148,American,perelmuterm,0,"@AmericanAir there's a lot of talks and no doing. MIA-SFO on a 20+ year old plane #nonewplanes #old #shame http://t.co/TwETPXUpPN",2015-02-24 03:59:31 -0800,40.7406,-74.0056 5.7018993409672E+017,neutral,1,,,American,MarkJDiSalvo,0,"@AmericanAir and @CVGairport get it together, perfect combination for delays and Cancelled Flightlations",2015-02-24 03:54:08 -0800,40.7445,-74.0047 5.70189507447775E+017,negative,1,Customer Service Issue,1,American,richardgru,0,@AmericanAir Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future !,2015-02-24 03:52:26 -0800,40.6935,-73.9969 5.70188794730848E+017,neutral,0.6858,,,American,iSmellNothing,0,"@AmericanAir Thank you for the info! Changes need to be made over the phone, correct? Is there any way an AA agent can call me directly?",2015-02-24 03:49:36 -0800,40.7732,-73.8857 5.70188405541175E+017,negative,1,Customer Service Issue,1,American,diegolrz,0,@AmericanAir are you a bot? Haha always same lies from you!,2015-02-24 03:48:04 -0800,40.7732,-73.8856 5.70188115077259E+017,negative,1,Customer Service Issue,0.6663,American,GREATNESSEOA,0,@AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks,2015-02-24 03:46:54 -0800,40.7429,-73.9741 5.70188097305977E+017,negative,0.6942,Bad Flight,0.6942,American,wbarkema,0,@AmericanAir fortunately the window seat was a no-show. Able to scoot over and create space.,2015-02-24 03:46:50 -0800,40.7189,-74.0003 5.70187686213919E+017,negative,1,Late Flight,0.6914,American,diegolrz,0,@AmericanAir so great AA1103 sitting for an hour first technical problems now what?,2015-02-24 03:45:12 -0800,40.7631,-73.9738 5.70187239864414E+017,negative,1,Customer Service Issue,0.3503,American,GREATNESSEOA,0,@AmericanAir this has to be the absolute WORST EXPERIENCE EVER!,2015-02-24 03:43:26 -0800,40.6917,-73.9969 5.70187100710003E+017,negative,1,Customer Service Issue,0.6778,American,GREATNESSEOA,0,@AmericanAir so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull!,2015-02-24 03:42:53 -0800,40.761,-73.9749 5.70186666276577E+017,negative,1,Can't Tell,0.6304,American,GREATNESSEOA,0,@AmericanAir just need to know why it wasn't done like it was promised it would yesterday,2015-02-24 03:41:09 -0800,40.7528,-73.9733 5.70186533258416E+017,negative,1,Bad Flight,0.3496,American,wbarkema,0,"@AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning",2015-02-24 03:40:37 -0800,40.7775,-73.9487 5.70186514178519E+017,neutral,1,,,American,GREATNESSEOA,0,@AmericanAir did that yesterday. On the phone with them now,2015-02-24 03:40:33 -0800,40.7453,-74.0085 5.70185364746461E+017,negative,1,Customer Service Issue,0.3443,American,CampOwl,0,@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.,2015-02-24 03:35:59 -0800,40.704,-74.0117 5.7018453550721E+017,positive,1,,,American,GREATNESSEOA,0,"@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service",2015-02-24 03:32:41 -0800,40.7641,-73.982 5.70184234498806E+017,negative,0.6324,Can't Tell,0.6324,American,GREATNESSEOA,0,@AmericanAir @USAirways So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges?,2015-02-24 03:31:29 -0800,40.7578,-73.9735 5.70184083692659E+017,negative,1,Can't Tell,1,American,wbarkema,0,@AmericanAir 3 months of straight travel ahead. Time to find new airline.,2015-02-24 03:30:53 -0800,40.7488,-73.98 5.70183052401508E+017,neutral,1,,,American,wbarkema,0,@AmericanAir that's what is on my ticket and my confirmation email. Anything else?,2015-02-24 03:26:47 -0800,40.7613,-73.9673 5.70182972554371E+017,negative,0.7007,Lost Luggage,0.7007,American,CamaroGuySteve,0,@AmericanAir I'm flying into DCA my bag is at IAD. I am already Late Flight for my meetings at work. I will call the number when I land 😭,2015-02-24 03:26:28 -0800,40.7027,-74.0122 5.70182283665089E+017,neutral,1,,,American,wbarkema,0,@AmericanAir try this. DPDFPP,2015-02-24 03:23:44 -0800,40.7451,-73.9871 5.70182054987506E+017,negative,1,Lost Luggage,0.6673,American,CamaroGuySteve,0,@AmericanAir face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do......,2015-02-24 03:22:50 -0800,40.7647,-73.9637 5.70181700036088E+017,negative,1,Lost Luggage,1,American,CamaroGuySteve,0,@AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel. So until I get to DC argg,2015-02-24 03:21:25 -0800,40.7334,-73.9901 5.70181406787301E+017,negative,1,Customer Service Issue,0.3647,American,Fede_123,0,"@AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!",2015-02-24 03:20:15 -0800,40.7461,-73.9822 5.70181077861474E+017,neutral,1,,,American,wbarkema,0,@AmericanAir record number is BPDFPP.,2015-02-24 03:18:57 -0800,40.7461,-73.9822 5.70180703746462E+017,negative,1,Customer Service Issue,0.6804,American,sirmunchie,0,"@AmericanAir You should be apologizing for your rude sales reps and failure to offer anything other than trite, condescending platitudes....",2015-02-24 03:17:27 -0800,40.7412,-73.987 5.70180010125865E+017,neutral,1,,,American,CamaroGuySteve,0,"@AmericanAir Embassy Suites 13341 Woodland Park Drive Herndon, Virginia, 20171 US +1-703-464-0200",2015-02-24 03:14:42 -0800,40.7549,-73.9798 5.70179813845148E+017,negative,1,Customer Service Issue,0.675,American,SamuelMondo,0,@AmericanAir is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur,2015-02-24 03:13:55 -0800,40.7499,-73.9782 5.70179562174329E+017,negative,1,Customer Service Issue,0.6761,American,SamuelMondo,0,"@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care",2015-02-24 03:12:55 -0800,40.7499,-73.9782 5.70179455911481E+017,negative,1,Lost Luggage,1,American,CamaroGuySteve,0,@AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt,2015-02-24 03:12:30 -0800,40.7356,-74.0028 5.70179344833708E+017,negative,1,Cancelled Flight,1,American,wbarkema,0,@AmericanAir you Cancelled Flight both flights yesterday and rebook me in middle seat. Not acceptable. Upgrade to emergency row would help. #nothappy,2015-02-24 03:12:03 -0800,40.7211,-73.9941 5.70179236633432E+017,negative,1,Bad Flight,0.6837,American,SamuelMondo,0,@AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from...,2015-02-24 03:11:38 -0800,40.7401,-73.9917 5.70178966725767E+017,negative,1,Customer Service Issue,0.6194,American,SamuelMondo,0,@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline,2015-02-24 03:10:33 -0800,40.7384,-73.9972 5.70178443167572E+017,neutral,0.3834,,0,American,JayFranceschi,0,Lol great answer.. “@AmericanAir: @JayFranceschi Our agents are checking in passengers as quickly as possible. We appreciate your patience.”,2015-02-24 03:08:28 -0800,40.7145,-74.0082 5.70177752973885E+017,neutral,1,,,American,Cecilia_stories,0,"@AmericanAir Super Spring Tides and “Tide of The Century” Drawing tourists to French and U.K coasts: http://t.co/gXdqORtsS0",2015-02-24 03:05:44 -0800,40.7546,-73.9821 5.70177745759678E+017,neutral,1,,,American,chasefoster,0,"@AmericanAir Ps, I was right.",2015-02-24 03:05:42 -0800,40.7509,-73.9747 5.70177697814426E+017,negative,0.6868,Lost Luggage,0.3807,American,CamaroGuySteve,0,"@AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX",2015-02-24 03:05:31 -0800,40.7342,-73.9912 5.70177331358077E+017,negative,1,Customer Service Issue,1,American,SamuelMondo,0,@AmericanAir what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone,2015-02-24 03:04:03 -0800,40.7587,-73.9819 5.70177012360462E+017,negative,1,longlines,0.3611,American,JayFranceschi,0,"@AmericanAir machines are broken, lines are out the door for self service, cust. Support, and bag check in.",2015-02-24 03:02:47 -0800,40.7236,-74.0038 5.701763855343E+017,negative,0.6989,Customer Service Issue,0.6989,American,sirmunchie,0,"@AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep.",2015-02-24 03:00:18 -0800,40.7209,-73.989 5.70176104541123E+017,negative,1,Flight Attendant Complaints,1,American,SouthSeth,0,@AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues,2015-02-24 02:59:11 -0800,40.7213,-73.9573 5.70175988648317E+017,neutral,1,,,American,chasefoster,0,"@AmericanAir You don't have those abilities anywhere! Not at the ticket counter, at cust service, or online. That's why we're done here.",2015-02-24 02:58:43 -0800,40.7466,-74.0052 5.70175858469515E+017,negative,1,Lost Luggage,1,American,CamaroGuySteve,0,"@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?",2015-02-24 02:58:12 -0800,40.7117,-74.0056 5.70175764643095E+017,negative,1,longlines,1,American,JayFranceschi,0,@AmericanAir needs to get their shit together. 2 counter people & a massive line. People need to catch their flights! http://t.co/4MQFMxeBXt,2015-02-24 02:57:50 -0800,40.7103,-73.9847 5.70175461298475E+017,negative,0.6753,Customer Service Issue,0.3494,American,AnnaIntheCity,0,@AmericanAir I know your policy. Just asking for a little kindness due to extenuating circumstances.,2015-02-24 02:56:37 -0800,40.7559,-73.9751 5.70175182012174E+017,negative,0.6741,Flight Attendant Complaints,0.6741,American,CamaroGuySteve,0,@AmericanAir the pilot her and another flight attendant left walking away laughing. Just wow,2015-02-24 02:55:31 -0800,40.7749,-73.9655 5.70174964856267E+017,negative,1,Flight Attendant Complaints,0.6725,American,CamaroGuySteve,0,@AmericanAir oh no she left the counter and went downstairs. Then she told Elise an agent that joined her not to come over to counter.,2015-02-24 02:54:39 -0800,40.7593,-73.9726 5.70174794425098E+017,neutral,1,,,American,chasefoster,0,@AmericanAir Of course you are because that's your companies job! You guys failed at it in the first place. Upgrade me and then we'll talk.,2015-02-24 02:53:58 -0800,40.7656,-73.9698 5.70174284284498E+017,negative,1,Lost Luggage,0.3806,American,sannimaarit,0,"@AmericanAir @Delta Maybe? Long trip, Late Flight night & queues at baggage claims in two terminals, no good. I thought I paid for it 50$ instead.",2015-02-24 02:51:57 -0800,40.7163,-74.0342 5.70173690475729E+017,negative,1,Customer Service Issue,1,American,CamaroGuySteve,0,@AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd,2015-02-24 02:49:35 -0800,40.7163,-74.0342 5.70172549910409E+017,negative,1,Late Flight,1,American,chasefoster,0,".@AmericanAir (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue.",2015-02-24 02:45:03 -0800,40.7658,-73.9646 5.70172301163008E+017,neutral,1,,,American,DontenPhoto,0,@AmericanAir Flight 1679 (N76200) prepares for flight at @FlyTPA before departing for @fly2ohare http://t.co/XbKvcraOKn,2015-02-24 02:44:04 -0800,40.7093,-74.0137 5.70171986648965E+017,negative,1,Late Flight,1,American,chasefoster,0,".@AmericanAir Alright prove it: (1/3) 3 days ago, I sat on a plane at JFK for 3 hrs, deplaned for 3 more, and when I re-boarded...",2015-02-24 02:42:49 -0800,40.726,-73.9919 5.70169851156701E+017,negative,1,Customer Service Issue,0.68,American,queenwitchiepoo,0,@AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error,2015-02-24 02:34:20 -0800,40.7611,-73.9791 5.70167726972539E+017,positive,0.6162,,0,American,sannimaarit,0,"@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter.",2015-02-24 02:25:53 -0800,40.6467,-73.7901 5.70166071640134E+017,neutral,0.6596,,0,American,sannimaarit,0,"@AmericanAir We did talk with Delta for about hour over phone, and I got a number from Delta that they asked to give to AA, which I did.",2015-02-24 02:19:19 -0800,40.7161,-74.0133 5.70164654061838E+017,negative,0.6614,Can't Tell,0.6614,American,Jasra_G,0,@AmericanAir Policy makers need to change their mindset on aviation. Flying is not for... http://t.co/DQnn0Rf1V8,2015-02-24 02:13:41 -0800,40.7196,-74.0054 5.70163418637996E+017,neutral,1,,,American,Joanna_Malek,0,"@AmericanAir already did- reply was ""sorry. we believe this to be fair."" as a journalist writing an article on my trip i will include this",2015-02-24 02:08:46 -0800,40.763,-73.9795 5.70162212616213E+017,negative,1,Lost Luggage,0.6916,American,Joanna_Malek,0,"@AmericanAir leave us stranded, send baggage with important medication to different city for 4days&apologise with a $50 voucher. appalling.",2015-02-24 02:03:59 -0800,40.7651,-73.978 5.70160153493774E+017,negative,1,Customer Service Issue,1,American,PimpianaJones,0,"@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping",2015-02-24 01:55:48 -0800,40.7696,-73.9859 5.70159133795742E+017,neutral,0.6879,,,American,747Captain,0,@AmericanAir @Slacksoft_uk I saw an American 767 in old colours at @HeathrowAirport on Saturday! Was surprised to see!,2015-02-24 01:51:45 -0800,40.6863,-73.9894 5.70158980611351E+017,negative,1,Can't Tell,1,American,Slacksoft_uk,0,@AmericanAir We all did! Skipper's walk-around too :(,2015-02-24 01:51:08 -0800,40.7324,-73.9984 5.70156001485312E+017,neutral,1,,,American,WCARN_NEWS,0,@AmericanAir Plane Veers Off Runway at Icy Dallas Airport http://t.co/DW6VDvqXBB,2015-02-24 01:39:18 -0800,40.7752,-73.9804 5.70153610870456E+017,negative,0.6692,Bad Flight,0.6692,American,fuzzygoats,0,@AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system.,2015-02-24 01:29:48 -0800,40.7355,-74.0033 5.70153000079127E+017,negative,0.6787,Customer Service Issue,0.3542,American,melindaeasley,0,@AmericanAir thanks for the canned reply.,2015-02-24 01:27:22 -0800,40.6676,-73.9934 5.70152557475029E+017,negative,1,Bad Flight,0.3596,American,cootiepoop,0,"@AmericanAir just went to check into flight 24 hr advance, again husband and I are seated separately for 6hr flight! why does this happen??",2015-02-24 01:25:37 -0800,40.7398,-73.9814 5.70150741022618E+017,negative,1,Customer Service Issue,1,American,brentwit,0,@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information,2015-02-24 01:18:24 -0800,40.7631,-73.8752 5.70146467542934E+017,negative,1,Cancelled Flight,1,American,Tumzine,0,@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!,2015-02-24 01:01:25 -0800,40.7155,-74.001 5.70146395593667E+017,negative,1,Lost Luggage,0.6874,American,Polarbert,0,"@AmericanAir I tried when I landed, but there was no-one there. I've emailed your customer service twice now who don't seem to care.",2015-02-24 01:01:08 -0800,40.7453,-73.9828 5.70146348613407E+017,negative,1,Customer Service Issue,0.3472,American,Tumzine,0,"@AmericanAir no I've since rebooked with another airline, what I would like is compensation for all the time/money lost!",2015-02-24 01:00:56 -0800,40.7516,-74.0033 5.70146091141722E+017,negative,1,Can't Tell,1,American,Pride_MMA,0,"@AmericanAir nothing, you have done enough.",2015-02-24 00:59:55 -0800,40.7724,-73.9587 5.70145544078815E+017,negative,1,Cancelled Flight,0.3636,American,Tumzine,0,@AmericanAir I was rebooked on a flight that was too Late Flight for my connection!,2015-02-24 00:57:45 -0800,40.7276,-73.9971 5.70145106415772E+017,positive,1,,,American,nembro78,0,@AmericanAir Such a suprise! New vanity kit set for frequent travellers 😀 thank you AA! http://t.co/fA7Nygn1Ux,2015-02-24 00:56:00 -0800,40.7756,-73.9505 5.70143200935064E+017,negative,1,Lost Luggage,1,American,AMoChapman,0,@AmericanAir gah this is so frustrating! Nobody has my address here in the USA. Where are my bags!?!? So disorganised!!!!!!!!!!!,2015-02-24 00:48:26 -0800,40.7293,-74.0023 5.70142665246966E+017,positive,1,,,American,adamczuk,0,@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-)),2015-02-24 00:46:18 -0800,40.7801,-73.9574 5.70142278729077E+017,negative,1,Can't Tell,0.6936,American,blueswingpark,0,"@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!",2015-02-24 00:44:46 -0800,40.7272,-73.9914 5.7014124276956E+017,negative,1,Cancelled Flight,1,American,KyleFerrel,0,"@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide",2015-02-24 00:40:39 -0800,40.7272,-73.9914 5.70139793608176E+017,negative,1,Cancelled Flight,0.6432,American,Pride_MMA,0,@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled. I'm done with you.,2015-02-24 00:34:54 -0800,40.7739,-73.8718 5.7013936417853E+017,negative,1,Customer Service Issue,1,American,KyleFerrel,0,@AmericanAir another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX,2015-02-24 00:33:11 -0800,40.7286,-74.007 5.70138307767579E+017,negative,1,Flight Attendant Complaints,1,American,KyleFerrel,0,"@AmericanAir I tried, EXTREMELY RUDE. Even the supervisor. And when I asked to speak to HIS supervisor I was told no",2015-02-24 00:28:59 -0800,40.7631,-73.982 5.70137359787827E+017,negative,1,Can't Tell,0.6473,American,TinaHovsepian,0,"@AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should",2015-02-24 00:25:13 -0800,40.7534,-73.9812 5.70137063716217E+017,negative,1,Customer Service Issue,0.3667,American,jdl_il,0,@AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere,2015-02-24 00:24:03 -0800,40.775,-73.9633 5.70136706877272E+017,negative,1,Customer Service Issue,0.6872,American,TinaHovsepian,0,@AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp.,2015-02-24 00:22:38 -0800,40.7587,-73.9686 5.70136130126897E+017,negative,1,Lost Luggage,0.6732,American,TinaHovsepian,0,@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation,2015-02-24 00:20:20 -0800,40.745,-73.9743 5.70135402306081E+017,negative,1,Lost Luggage,0.6199,American,TinaHovsepian,0,@AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer,2015-02-24 00:17:27 -0800,40.7565,-73.9789 5.70135205123531E+017,negative,1,Late Flight,0.7219,American,ParttyM,0,@AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude 😡😡,2015-02-24 00:16:40 -0800,40.732,-74.0085 5.70134947828081E+017,negative,1,Customer Service Issue,1,American,KyleFerrel,0,@AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry,2015-02-24 00:15:38 -0800,40.732,-74.0085 5.70133621870174E+017,negative,1,Can't Tell,0.6648,American,danilo23donna,0,@AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible..,2015-02-24 00:10:22 -0800,40.7813,-73.9778 5.70132715577553E+017,negative,1,Can't Tell,0.659,American,blueswingpark,0,"@AmericanAir I did twice.got a letter back saying that your company ""doesn't issue refunds for phone bills"" help!phone will be shut off",2015-02-24 00:06:46 -0800,40.762,-73.9716 5.70132410588918E+017,neutral,0.3567,,0,American,SweetKirabella,0,"@AmericanAir oh, yeah. I guess those are two different things. 3 am does weird things to my brain. Thanks again! xox",2015-02-24 00:05:33 -0800,40.7165,-74.0163 5.7013079244304E+017,neutral,1,,,American,lizzybethc,0,@AmericanAir yes. No one is answering and I'm on a train,2015-02-23 23:59:08 -0800,40.7505,-73.981 5.70130746356212E+017,negative,0.6708,Can't Tell,0.3663,American,SweetKirabella,0,"@AmericanAir TY! But, their site says "" Please note that we do not offer a print subscription service for American Way. ...""",2015-02-23 23:58:57 -0800,40.7517,-73.9879 5.70129843594998E+017,negative,1,longlines,0.3598,American,danilo23donna,0,@AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them,2015-02-23 23:55:21 -0800,40.7552,-73.9807 5.70128847439417E+017,neutral,1,,,American,HaleyHadlock,0,@AmericanAir just hoping/praying for a safe flight. They've had to stop and de-ice our plane yet again😞,2015-02-23 23:51:24 -0800,40.7804,-73.9613 5.70128633957736E+017,negative,1,Lost Luggage,1,American,blueswingpark,0,"@AmericanAir after losing my bags for 4 days&charging me $475 to""arrange pick up""in argentina,claiming tollfree: won't reimburse me. Help!",2015-02-23 23:50:33 -0800,40.7804,-73.9613 5.70128126480675E+017,negative,1,Customer Service Issue,1,American,jdl_il,0,"@AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine.",2015-02-23 23:48:32 -0800,40.7733,-73.9448 5.70127035890184E+017,negative,1,Customer Service Issue,0.3685,American,danilo23donna,0,"@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?",2015-02-23 23:44:12 -0800,40.7743,-73.9824 5.70126389279662E+017,negative,1,Customer Service Issue,1,American,tennesseejc,0,@AmericanAir I responded. Your info different than your customer service line,2015-02-23 23:41:38 -0800,40.7576,-73.9715 5.70124993176203E+017,neutral,0.6807,,0,American,tennesseejc,0,@AmericanAir done,2015-02-23 23:36:05 -0800,40.7626,-73.9083 5.70123872168575E+017,negative,1,Customer Service Issue,1,American,mycreativespark,0,"@AmericanAir will not help us on the phone, at the gate or in checkin. I book travel for clients and cannot believe the lack of service",2015-02-23 23:31:38 -0800,40.7367,-73.9743 5.70123495180411E+017,negative,1,Can't Tell,0.6981,American,GarrettBogar,0,"@AmericanAir no no no, YOU DM me, I pay you money and you want to me to reach out to you for help? How about the other way around",2015-02-23 23:30:08 -0800,40.6719,-73.9549 5.70123386925539E+017,negative,1,Customer Service Issue,0.6343,American,tennesseejc,0,@AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain,2015-02-23 23:29:42 -0800,40.7198,-74.0005 5.70123304498917E+017,negative,1,Customer Service Issue,0.6343,American,mycreativespark,0,@AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible,2015-02-23 23:29:22 -0800,40.7593,-73.9653 5.70123207824568E+017,negative,1,Customer Service Issue,1,American,tennesseejc,0,@AmericanAir that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected???,2015-02-23 23:28:59 -0800,40.7809,-73.9567 5.70123136542224E+017,neutral,0.6739,,,American,Steponme,0,@AmericanAir will do. I also passed the website around to other passengers.,2015-02-23 23:28:42 -0800,40.6449,-73.7819 5.70122982863061E+017,negative,1,Cancelled Flight,0.6493,American,tennesseejc,0,@AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!!,2015-02-23 23:28:06 -0800,40.7272,-74.0087 5.7012296272604E+017,negative,0.6537,Can't Tell,0.3504,American,sherscott,0,@AmericanAir *does = doesn't,2015-02-23 23:28:01 -0800,40.6734,-73.9656 5.70122868039635E+017,negative,0.6506,Lost Luggage,0.6506,American,sherscott,0,@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.,2015-02-23 23:27:38 -0800,40.7721,-73.9826 5.70122183072092E+017,negative,1,Customer Service Issue,1,American,danilo23donna,0,@AmericanAir what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service!,2015-02-23 23:24:55 -0800,40.7374,-73.9925 5.70121689503302E+017,negative,1,Can't Tell,0.3699,American,ninjamagic17,0,"@AmericanAir @emxlyy ""The wheel was broken when we got it. We swear.""",2015-02-23 23:22:57 -0800,40.7692,-73.9827 5.7012167309919E+017,negative,1,Cancelled Flight,1,American,danilo23donna,0,@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???,2015-02-23 23:22:53 -0800,40.7199,-74.0024 5.70121276016234E+017,negative,0.6743,Lost Luggage,0.3412,American,sherscott,0,@AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ❤️ these earrings!!,2015-02-23 23:21:19 -0800,40.7183,-73.9998 5.70119444451746E+017,negative,0.6741,Lost Luggage,0.338,American,andrearochford,0,"@AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas. Baggage was only checked to ORD.",2015-02-23 23:14:02 -0800,40.788,-73.9785 5.70118668551459E+017,neutral,0.6687,,0,American,sherscott,0,@AmericanAir and btwn gate a8 & a15 I lost a diamond earring #dayjustgotWORSE! Pls have maintenance look for it!! http://t.co/UieSR3GHHO,2015-02-23 23:10:57 -0800,40.761,-73.9795 5.70116595193811E+017,neutral,0.6855,,0,American,Steponme,0,"@AmericanAir we then had to deplane, and change planes.",2015-02-23 23:02:43 -0800,40.7437,-73.9838 5.70116487278502E+017,negative,1,Cancelled Flight,1,American,UncleDomDom,0,"@AmericanAir you guys Cancelled Flightled my flight for today and booked me for tomorrow, so unfortunately i have rebooked. Thanks",2015-02-23 23:02:17 -0800,40.7335,-73.9894 5.7011632969431E+017,negative,1,Late Flight,1,American,Steponme,0,"@AmericanAir after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour.",2015-02-23 23:01:39 -0800,40.7227,-73.998 5.70115988714164E+017,positive,0.6515,,,American,sherscott,0,@AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay.,2015-02-23 23:00:18 -0800,40.7409,-74.0076 5.7011553290657E+017,positive,0.6543,,,American,sherscott,0,@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.,2015-02-23 22:58:29 -0800,40.7242,-74.0001 5.70115339515593E+017,negative,0.7148,Customer Service Issue,0.3889,American,uneek1908,0,@AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag.,2015-02-23 22:57:43 -0800,40.7207,-73.9985 5.701152862899E+017,negative,0.6953,Cancelled Flight,0.3628,American,UncleDomDom,0,"@AmericanAir yeah, buy me a @Delta plane ticket from San Diego to Detroit so I can fly one of their planes home tomorrow",2015-02-23 22:57:31 -0800,40.726,-74.0018 5.70114451120075E+017,negative,1,Customer Service Issue,1,American,Steponme,0,"@AmericanAir nothing to do with Mother Nature, more like poor commutation.",2015-02-23 22:54:12 -0800,40.726,-74.0018 5.70112074249929E+017,negative,1,Can't Tell,1,American,UncleDomDom,0,@AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be.,2015-02-23 22:44:45 -0800,40.8366,-74.1461 5.70110706588262E+017,negative,0.6758,Flight Booking Problems,0.6758,American,meg4miles,0,@AmericanAir hey! I have a name issue on my reservation can you help?,2015-02-23 22:39:19 -0800,40.7292,-74.0001 5.70109867031192E+017,negative,0.6603,Can't Tell,0.6603,American,meg4miles,0,@AmericanAir I DM'd you,2015-02-23 22:35:59 -0800,40.7624,-73.9823 5.70108519237558E+017,positive,1,,,American,jbs94123,0,@AmericanAir thank you! My lost item was located at ORD and is being returned to me.,2015-02-23 22:30:37 -0800,40.742,-74.0002 5.70106218825564E+017,negative,1,Customer Service Issue,1,American,richfreed,1,Why doesn't @AmericanAir provide a means for dialogue? What is the fear that drives this decision? #worstcustomerserviceever,2015-02-23 22:21:29 -0800,40.7236,-73.9988 5.70106114202862E+017,negative,1,Late Flight,1,American,JamiraBurley,0,"@AmericanAir 2284, four hours Late Flightrs and we are finally flying out...too bad I missed my event",2015-02-23 22:21:04 -0800,40.7549,-73.9736 5.70105753471746E+017,negative,1,Customer Service Issue,1,American,richfreed,1,@AmericanAir please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing.,2015-02-23 22:19:38 -0800,40.7244,-74.0015 5.70105616515146E+017,negative,1,Lost Luggage,1,American,pattiylandry,1,@AmericanAir it's not only my bag...it's the complete lack of respect when I called. I was hung up on. And it is my daughters bag,2015-02-23 22:19:05 -0800,40.759,-73.9738 5.70103908607136E+017,negative,0.6258,longlines,0.3217,American,TweetyDave,0,"@AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time.",2015-02-23 22:12:18 -0800,40.7405,-73.993 5.70103559318082E+017,negative,0.6568,Customer Service Issue,0.6568,American,richfreed,1,Why doesn't @AmericanAir allow for conversations between upset customers and their customer service? #worstcustomerserviceever,2015-02-23 22:10:55 -0800,40.7405,-73.993 5.70102866754593E+017,negative,1,Cancelled Flight,1,American,HeatPrincess305,0,@AmericanAir it's not cool that my flight was Cancelled Flightled after sitting on the plane for over an hour. 👎😡✈️ #notahappycustomer #leavingtomm,2015-02-23 22:08:10 -0800,40.7321,-74.0025 5.70102669299352E+017,negative,1,Can't Tell,0.649,American,LeluBlesa,0,"@AmericanAir no, you should do something about everything happened yesterday...",2015-02-23 22:07:23 -0800,40.7438,-73.9923 5.70102251563274E+017,neutral,0.6464,,0,American,The_Playmaker20,0,@AmericanAir and I forgot about that lounge!😂,2015-02-23 22:05:43 -0800,40.7253,-73.9994 5.70101910402941E+017,negative,1,Customer Service Issue,0.6451,American,CinemaTim,0,"@AmericanAir Thanks! Bleh, disconnected! Let's try this again!!",2015-02-23 22:04:22 -0800,40.8181,-73.9543 5.7010180370808E+017,positive,1,,,American,Luke_Asper,0,@AmericanAir appreciate it!!,2015-02-23 22:03:56 -0800,40.7848,-73.972 5.70101777934086E+017,positive,0.6534,,,American,The_Playmaker20,0,"@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me?",2015-02-23 22:03:50 -0800,40.7619,-73.9597 5.70101666571289E+017,neutral,0.6685,,0,American,JTWolf7,0,@AmericanAir - Reference number to this request: 1-3001408092,2015-02-23 22:03:23 -0800,40.7219,-74.0042 5.70101550787351E+017,positive,1,,,American,MDTwankyTwank,0,"@AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition.",2015-02-23 22:02:56 -0800,40.7588,-73.9747 5.70101395698942E+017,negative,1,Customer Service Issue,1,American,pattiylandry,1,@AmericanAir your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage.,2015-02-23 22:02:19 -0800,40.7725,-73.982 5.7010137140956E+017,negative,1,Bad Flight,0.3574,American,HaleyHadlock,0,@AmericanAir were stuck on a plane in Dallas that's supposed to be going to Okc. There's an issue w/ the plane. Any idea on how much longer?,2015-02-23 22:02:13 -0800,40.7452,-73.9912 5.70101194678518E+017,negative,0.3394,Damaged Luggage,0.3394,American,JTWolf7,0,@AmericanAir - thanks. She submitted a damaged bag complaint online...is there anything else we can do? #goodcustomerservice,2015-02-23 22:01:31 -0800,40.7544,-73.9878 5.70101027439047E+017,positive,1,,,American,lballsy,0,@AmericanAir Thanks!,2015-02-23 22:00:51 -0800,40.7331,-73.9957 5.70100947923419E+017,negative,1,Customer Service Issue,1,American,richfreed,0,@AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever,2015-02-23 22:00:32 -0800,40.7451,-73.9887 5.70100829396406E+017,positive,1,,,American,emrey35,0,@AmericanAir thanks you always be my airline of choice when possible,2015-02-23 22:00:04 -0800,40.7108,-73.9679 5.70100824703144E+017,negative,1,Customer Service Issue,0.6453,American,faisal_tayebjee,0,@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain,2015-02-23 22:00:03 -0800,40.765,-73.9747 5.70100233398571E+017,negative,1,Lost Luggage,1,American,CinemaTim,0,@AmericanAir Who do I report missing baggage to when baggage claim leaves before midnight?,2015-02-23 21:57:42 -0800,40.7527,-73.9789 5.70100035167379E+017,negative,1,Customer Service Issue,1,American,alexbuffer,0,.@AmericanAir how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks!,2015-02-23 21:56:54 -0800,40.7593,-73.9762 5.70099970742886E+017,negative,1,Customer Service Issue,0.6748,American,LeluBlesa,0,@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back,2015-02-23 21:56:39 -0800,40.7445,-73.9905 5.70099716379316E+017,negative,0.6789,Can't Tell,0.367,American,nf14jk,0,"@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm.",2015-02-23 21:55:38 -0800,40.7445,-73.9905 5.70099562548834E+017,positive,1,,,American,samcurly,0,"@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)",2015-02-23 21:55:02 -0800,40.7221,-73.9834 5.70099506135437E+017,negative,1,Customer Service Issue,0.6453,American,Dani_Haigh,0,"@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow.",2015-02-23 21:54:48 -0800,40.7617,-73.9843 5.70098489943667E+017,negative,0.6562,Can't Tell,0.3352,American,FAiRChicago,0,@AmericanAir @united @SpiritAirPR @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI,2015-02-23 21:50:46 -0800,40.7407,-74.0049 5.70097604182352E+017,negative,0.6576,Can't Tell,0.3723,American,Roope00,0,@AmericanAir It's sad how I can't afford any long distance trips though. :/,2015-02-23 21:47:15 -0800,40.7164,-73.992 5.70097527841694E+017,positive,0.6883,,,American,The_Playmaker20,0,@AmericanAir btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure👌,2015-02-23 21:46:57 -0800,40.7252,-73.9998 5.70097483432337E+017,negative,1,Flight Booking Problems,0.34,American,carlw1980,0,"@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience",2015-02-23 21:46:46 -0800,40.7408,-74.0055 5.70097456786104E+017,neutral,1,,,American,lballsy,0,@AmericanAir Are you expecting any delays out of #DFW tomorrow morning?,2015-02-23 21:46:40 -0800,40.7723,-73.986 5.70097279870362E+017,negative,1,Customer Service Issue,1,American,sirblacktoast,0,@AmericanAir that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath.,2015-02-23 21:45:58 -0800,40.7328,-73.9918 5.70097189617144E+017,negative,0.6948,Can't Tell,0.3722,American,KyleKaplan,0,@AmericanAir it's beyond complicated now and it feels like when I used to fly with United. Platinum means nothing.,2015-02-23 21:45:36 -0800,40.7561,-73.992 5.70096856685871E+017,negative,0.7002,Can't Tell,0.7002,American,emrey35,0,@AmericanAir I look forward to hearing back and hope that my next trip will not be like this,2015-02-23 21:44:17 -0800,40.7978,-73.961 5.70095696491242E+017,neutral,0.673,,,American,FOHeming,0,@AmericanAir Oh trust me. I am in love. It is so beautiful!,2015-02-23 21:39:40 -0800,40.7599,-73.9707 5.70095443364831E+017,neutral,0.3421,,0,American,talonclaw126,0,@AmericanAir followed! Sure hope you can help!,2015-02-23 21:38:40 -0800,40.6904,-74.1778 5.70095131967295E+017,positive,1,,,American,Roope00,0,"@AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!",2015-02-23 21:37:25 -0800,40.7638,-73.9759 5.7009504316953E+017,positive,1,,,American,The_Playmaker20,0,"@AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!",2015-02-23 21:37:04 -0800,40.742,-73.9936 5.7009474993329E+017,negative,1,Damaged Luggage,0.6788,American,JTWolf7,0,@AmericanAir - you broke my sick wife's luggage handle going from JFK to LAX...she had to drag her bag thru the airport! #customerservice,2015-02-23 21:35:54 -0800,40.746,-73.956 5.70094120993055E+017,positive,1,,,American,gerri_elliott,0,@AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum.,2015-02-23 21:33:24 -0800,40.7529,-73.9206 5.70093652120179E+017,negative,0.6553,Customer Service Issue,0.6553,American,marcy_test,0,@AmericanAir no not yet. Waiting now to be connected to an agent,2015-02-23 21:31:33 -0800,40.7219,-73.9999 5.70093520909832E+017,negative,1,Customer Service Issue,1,American,emrey35,0,@AmericanAir when should i expect a response from customer relations,2015-02-23 21:31:01 -0800,40.7445,-73.9827 5.70093462738985E+017,neutral,0.6907,,0,American,marcy_test,0,@AmericanAir no not yet. Waiting to be connected to an agent,2015-02-23 21:30:47 -0800,40.7558,-73.9825 5.70092677196182E+017,negative,1,Customer Service Issue,1,American,GarrettBogar,0,"@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day",2015-02-23 21:27:40 -0800,40.7805,-73.9598 5.7009253023615E+017,negative,1,Flight Booking Problems,0.6527,American,samcurly,0,@AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario,2015-02-23 21:27:05 -0800,40.7559,-73.9726 5.70092218058347E+017,negative,0.6705,Cancelled Flight,0.3363,American,uneek1908,0,@AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH 😁,2015-02-23 21:25:51 -0800,40.7263,-74.0004 5.70092210466611E+017,negative,1,Flight Booking Problems,0.6527,American,Onna_Del_Rey,0,"@AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?",2015-02-23 21:25:49 -0800,40.7195,-73.9942 5.70092184948646E+017,positive,1,,,American,FOHeming,0,@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy.,2015-02-23 21:25:43 -0800,40.7724,-73.9669 5.70090452809949E+017,neutral,1,,,American,uneek1908,0,@AmericanAir well we cleared customs in AUH. I need to get to IAH after I arrive in DFW. Is it possible to retrieve my luggage in IAD?,2015-02-23 21:18:50 -0800,40.7617,-73.9746 5.70090252544709E+017,neutral,1,,,American,CineDrones,0,"@AmericanAir I will and I will share with many, many others. #filmcrew #media @WSJ @nytimes @latimes @chicagotribune",2015-02-23 21:18:02 -0800,40.7159,-73.956 5.70090251122663E+017,neutral,0.6799,,0,American,talonclaw126,0,@AmericanAir tell me you can get me to ABI earlier than 8 pm tomorrow,2015-02-23 21:18:02 -0800,40.7823,-73.9581 5.70088600949412E+017,negative,0.6945,Can't Tell,0.363,American,Lauren_Nann,0,@AmericanAir #2298. Everyone else was outstanding.,2015-02-23 21:11:28 -0800,40.7549,-74 5.70088470171013E+017,negative,1,Late Flight,1,American,Charles_Joly,0,@AmericanAir the last was 2339 dfw to ord. Not weather reLate Flightd... Austin leg delayed as well,2015-02-23 21:10:57 -0800,40.7565,-73.9826 5.70088310334485E+017,negative,0.656,Lost Luggage,0.656,American,sannimaarit,0,"@AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to.",2015-02-23 21:10:19 -0800,40.7616,-73.9818 5.70088135851266E+017,neutral,1,,,American,jordnnicole7,0,@AmericanAir follow me back so I can DM you guys,2015-02-23 21:09:37 -0800,40.7281,-73.999 5.70087950156898E+017,negative,1,Cancelled Flight,1,American,marcy_test,0,@AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets,2015-02-23 21:08:53 -0800,40.7219,-73.9996 5.70087510941962E+017,negative,1,Cancelled Flight,1,American,H00SIERB0Y,0,@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv @Cowboycerrone figures right?,2015-02-23 21:07:08 -0800,40.7404,-73.9905 5.70087305320358E+017,negative,1,Customer Service Issue,1,American,GrxntChristian,0,"@AmericanAir you know I love this airline, but why are my friends @MEGENTRIPODI @jordnnicole7 having such a problem retaining info they need",2015-02-23 21:06:19 -0800,40.7086,-73.9583 5.70087222663229E+017,negative,0.6978,Cancelled Flight,0.3674,American,GarrettBogar,0,"@AmericanAir $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah ""I"" got it rebooked",2015-02-23 21:06:00 -0800,40.7541,-73.9981 5.70087022292906E+017,positive,0.6702,,,American,fmisle,0,@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3,2015-02-23 21:05:12 -0800,40.7136,-74.0118 5.70086891342733E+017,negative,1,Lost Luggage,0.6416,American,showbiz411,0,@AmericanAir you've got to be kidding. Look at the pictures. I'm hoping it's on the flight that just came in. The whole story is 2 much,2015-02-23 21:04:41 -0800,40.8244,-73.9396 5.70086501222097E+017,negative,1,Customer Service Issue,0.3666,American,CathyS_1109,0,"@AmericanAir You're clueless. A kind rez agnt contacted USAir 4me around midnite, told them what to do. If not that I'd have missed funeral.",2015-02-23 21:03:08 -0800,40.6764,-73.7918 5.70086488324485E+017,negative,1,Flight Attendant Complaints,0.354,American,GarrettBogar,0,"Nice try @AmericanAir I heard your crew whisper ""she's still at the hotel, she probably doesn't think she has to work until tomorrow""",2015-02-23 21:03:05 -0800,40.7186,-73.9892 5.7008643441093E+017,neutral,1,,,American,MDTwankyTwank,0,@AmericanAir do you have hand sanitizer in the bathrooms on your flights?,2015-02-23 21:02:52 -0800,40.7643,-73.9825 5.70086014980649E+017,negative,1,Flight Attendant Complaints,0.6846,American,Alefishman,0,@AmericanAir I'm at the airport right now and your people didn't know how to react and help me with this situation. Very frustrated.,2015-02-23 21:01:12 -0800,40.7562,-73.9869 5.70085896319402E+017,positive,0.6807,,,American,csckirk,0,@AmericanAir Thank you,2015-02-23 21:00:44 -0800,40.7757,-73.9846 5.70085859132879E+017,negative,0.6661,Customer Service Issue,0.6661,American,CineDrones,0,"@AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN",2015-02-23 21:00:35 -0800,40.7446,-73.9848 5.70085625061384E+017,negative,0.6722,Cancelled Flight,0.6722,American,iWorldSolutions,1,"@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http://t.co/atwyiFh6Zy",2015-02-23 20:59:39 -0800,40.7163,-74.0096 5.70085165378069E+017,negative,1,Can't Tell,0.6651,American,Caleigh_Wilson,0,@AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat.,2015-02-23 20:57:49 -0800,40.7602,-73.984 5.70085025896665E+017,positive,0.6605,,,American,tifotter,0,@AmericanAir No apology necessary. It was wind and I was on Delta. XOXO,2015-02-23 20:57:16 -0800,40.7472,-74.0047 5.70084690608202E+017,negative,1,Can't Tell,1,American,em_fitzpatrick,0,@AmericanAir YOU FUCKING SUCK,2015-02-23 20:55:56 -0800,40.7472,-73.9791 5.70083543553946E+017,positive,0.669,,,American,lczand,0,@AmericanAir thank you,2015-02-23 20:51:23 -0800,40.759,-73.9943 5.70082819025838E+017,neutral,1,,,American,Gww1863,0,@AmericanAir on our way now,2015-02-23 20:48:30 -0800,40.7258,-74.0074 5.70082289939407E+017,neutral,0.669,,0,American,uneek1908,0,@AmericanAir I am traveling from AUH to IAD via etihad and then from IAD to DFW via AA. Will I be able to retrieve my checked bag in IAD?,2015-02-23 20:46:24 -0800,40.7241,-73.9988 5.70081797427622E+017,negative,1,Can't Tell,0.6139,American,nrosenb1,0,@AmericanAir Is this a serious thread. Maybe you guys should re-read it. #fail,2015-02-23 20:44:26 -0800,40.7241,-73.9988 5.70081695342309E+017,negative,1,Customer Service Issue,0.3599,American,jdl_il,0,@AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm,2015-02-23 20:44:02 -0800,40.7557,-73.9758 5.70081679844319E+017,positive,1,,,American,SusieKapnas,0,@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone.,2015-02-23 20:43:58 -0800,40.7751,-73.9636 5.70081513087369E+017,negative,1,Lost Luggage,1,American,showbiz411,0,@AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse,2015-02-23 20:43:18 -0800,40.7677,-73.9603 5.70081165459259E+017,neutral,1,,,American,Amrutafrika,0,@AmericanAir sent,2015-02-23 20:41:56 -0800,40.7995,-73.9458 5.70080703171449E+017,neutral,1,,,American,aprilteybrown,0,@AmericanAir what about flight 1239?,2015-02-23 20:40:05 -0800,40.7577,-73.9758 5.70080608996557E+017,positive,1,,,American,JohnHam2500,0,@AmericanAir thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia,2015-02-23 20:39:43 -0800,40.7419,-73.9901 5.70080545461408E+017,negative,1,Customer Service Issue,1,American,samcurly,0,"@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer ""service"". Ever. #customerservice #fail",2015-02-23 20:39:28 -0800,40.703,-73.984 5.70080397628826E+017,negative,1,Can't Tell,1,American,JasonShaw2,0,@AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke,2015-02-23 20:38:53 -0800,40.7421,-73.9951 5.70079755560596E+017,negative,0.6648,Cancelled Flight,0.6648,American,SarahFoglia,0,@AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why?,2015-02-23 20:36:19 -0800,40.7628,-73.9742 5.70079290953486E+017,negative,0.6569,Damaged Luggage,0.3449,American,CineDrones,0,"@AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear",2015-02-23 20:34:29 -0800,40.742,-73.9893 5.70079030029849E+017,negative,1,Late Flight,1,American,titoebc,0,@AmericanAir 2hr and 20 min delayed...still waiting...you need to do something to improve... http://t.co/1m36NTPTR8,2015-02-23 20:33:26 -0800,40.7457,-73.987 5.70078673090409E+017,negative,0.6827,Flight Booking Problems,0.6827,American,Rachelgaffney,0,@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?,2015-02-23 20:32:01 -0800,40.6513,-73.9573 5.70078556711027E+017,positive,0.6487,,,American,Ben_Epperson,0,@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.,2015-02-23 20:31:34 -0800,40.7594,-73.9712 5.70078022201532E+017,negative,1,Flight Booking Problems,0.6564,American,kiasuchick,0,@AmericanAir I booked it on US Airways site. Don't see a Cancelled Flight link :(,2015-02-23 20:29:26 -0800,40.7325,-73.9933 5.70077997648065E+017,negative,1,longlines,0.3866,American,_apm_23,0,@AmericanAir we had to sit in the airport a long periolodicly time. the planes were nasty,2015-02-23 20:29:20 -0800,40.7311,-73.9921 5.70077431484121E+017,neutral,0.651,,0,American,csckirk,0,@AmericanAir With snow/ice forecast DFW Tu pm-We am what is change policy on reservations we hold Wed morning? Any leeway??,2015-02-23 20:27:05 -0800,40.7532,-73.9816 5.70077011324097E+017,positive,0.6832,,0,American,ZamaTea,0,@AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644,2015-02-23 20:25:25 -0800,40.7089,-73.942 5.7007582112725E+017,negative,1,Late Flight,1,American,RealDavidSilva,0,@AmericanAir Late Flight again geez flt2417 #Late Flight #delays #typical,2015-02-23 20:20:41 -0800,40.7331,-74.0055 5.70075716861207E+017,neutral,0.6468,,0,American,King_Lito10,0,@AmericanAir do you guys have wifi on international flights?,2015-02-23 20:20:17 -0800,40.707,-74.0048 5.70075101326025E+017,negative,1,Can't Tell,0.6942,American,siltonygonzalez,0,"@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on.",2015-02-23 20:17:50 -0800,40.6932,-73.9878 5.70074976428159E+017,negative,1,Lost Luggage,0.7059,American,siltonygonzalez,0,@AmericanAir absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen.,2015-02-23 20:17:20 -0800,40.7161,-74.0108 5.70074886606959E+017,positive,0.7009,,,American,lsongne,0,@AmericanAir Just followed you.,2015-02-23 20:16:59 -0800,40.6821,-73.9766 5.70074601801318E+017,neutral,1,,,American,nrosenb1,0,@AmericanAir What are Preferred Seats?,2015-02-23 20:15:51 -0800,40.7106,-73.9663 5.70073396152676E+017,negative,1,Late Flight,0.3485,American,jdl_il,0,@AmericanAir what can AA do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable,2015-02-23 20:11:03 -0800,40.7522,-73.9956 5.70072578540347E+017,neutral,0.6876,,0,American,JMeszar,0,@AmericanAir the Late Flightst usair4603. Earlier 4591,2015-02-23 20:07:48 -0800,40.758,-73.9753 5.70072153607049E+017,neutral,0.6678,,0,American,aprilteybrown,0,@AmericanAir any delays on tonight's flight from DFW to SAT? I have family members on board.,2015-02-23 20:06:07 -0800,40.7567,-73.9743 5.7007203150234E+017,negative,0.6827,Late Flight,0.6827,American,samuel_cloude,0,@AmericanAir what is going on with the flight 2417? It has been delay a lot .,2015-02-23 20:05:38 -0800,40.7278,-73.9913 5.70071877089149E+017,neutral,1,,,American,muyguapo8,0,@AmericanAir Can I use an SWU on an Finnair codeshare of an American operated flight (JFK-MAN)? Thanks in advance for the help!,2015-02-23 20:05:01 -0800,40.7565,-73.9749 5.70070485653787E+017,negative,1,Customer Service Issue,1,American,Caleigh_Wilson,0,@AmericanAir We tried with multiple people. I already sat on the phone for an hour and a half and got nowhere.,2015-02-23 19:59:29 -0800,40.7882,-73.9538 5.70070483338732E+017,negative,1,Flight Booking Problems,1,American,JMeszar,0,@AmericanAir which one.?i have been booked on 6 different ones in the past 2 days,2015-02-23 19:59:29 -0800,40.7882,-73.9538 5.70070364723814E+017,negative,1,Customer Service Issue,0.6791,American,sirmunchie,0,"@AmericanAir Nope. Couldn't make changes online and after 90 mins on hold and time dealing w/ the rude rep, the 24 hour window has closed.",2015-02-23 19:59:01 -0800,40.7072,-74.009 5.70070044547404E+017,negative,1,Customer Service Issue,1,American,CineDrones,0,"@AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew",2015-02-23 19:57:44 -0800,40.7644,-73.9707 5.7006964297624E+017,neutral,0.6685,,0,American,DWare_Laflare,0,@AmericanAir yes....twice...for two different flights and occasions,2015-02-23 19:56:08 -0800,40.7471,-74.0047 5.70069345818161E+017,neutral,1,,,American,stormxlove47,0,@AmericanAir Why is your cover photo of TWA? Just wondering.,2015-02-23 19:54:58 -0800,40.7166,-74.0136 5.7006926258654E+017,negative,1,Customer Service Issue,0.6707,American,AtomicSyzygy,0,@AmericanAir unable to access the website. Will try again.,2015-02-23 19:54:38 -0800,40.7552,-73.9752 5.70069217879462E+017,neutral,1,,,American,MEGENTRIPODI,0,@AmericanAir yikes.,2015-02-23 19:54:27 -0800,40.7028,-73.9896 5.70068649295241E+017,neutral,1,,,American,jaxyeary,0,.@AmericanAir Hopefully it's all fixed. They've got a new aircraft for us- just waiting to board.,2015-02-23 19:52:12 -0800,40.7143,-74.0151 5.70068466717237E+017,negative,0.6648,Bad Flight,0.345,American,csw65,0,@AmericanAir Best planes in the business. NOT? AA5411 today. http://t.co/I7Vdi9WqSF,2015-02-23 19:51:28 -0800,40.7431,-74.0074 5.70068449646346E+017,neutral,1,,,American,kiasuchick,0,@AmericanAir @USAirways I need to Cancelled Flight a flight I booked earlier tonight. Are you able to do it over Twitter?,2015-02-23 19:51:24 -0800,40.7135,-74.0118 5.7006839754471E+017,negative,0.7023,Bad Flight,0.7023,American,zZzTeHzZz,0,@AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm,2015-02-23 19:51:11 -0800,40.7279,-73.9934 5.70068393736303E+017,positive,1,,,American,nickandriani,0,Keep it up :) @AmericanAir,2015-02-23 19:51:11 -0800,40.7401,-74.0427 5.70067446712791E+017,negative,1,Late Flight,1,American,louprice13,0,@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.,2015-02-23 19:47:25 -0800,40.7401,-74.0427 5.70066231757181E+017,negative,0.6566,Customer Service Issue,0.6566,American,RobGlaser,0,@AmericanAir thx for the apology. A commitment to fix your broken system would be better. Actually fixing it would be better still.,2015-02-23 19:42:35 -0800,40.7575,-73.9729 5.70066226233418E+017,negative,1,Bad Flight,0.6966,American,lczand,0,@AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child.,2015-02-23 19:42:34 -0800,40.7744,-73.959 5.70065545392861E+017,negative,1,Can't Tell,1,American,JasonShaw2,4,@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke,2015-02-23 19:39:51 -0800,40.7219,-73.9791 5.70065322369102E+017,negative,1,Customer Service Issue,0.3579,American,JasonShaw2,4,@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather,2015-02-23 19:38:58 -0800,40.7573,-73.9827 5.7006492755089E+017,negative,1,Customer Service Issue,1,American,JasonShaw2,4,@AmericanAir airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will,2015-02-23 19:37:24 -0800,40.7193,-74.0027 5.70064554232689E+017,negative,1,Cancelled Flight,0.6657,American,JasonShaw2,4,@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth,2015-02-23 19:35:55 -0800,40.7432,-74.0084 5.70064443159089E+017,negative,1,Customer Service Issue,1,American,youroptimallife,0,@AmericanAir your assistance has not been very helpful frustrating disappointing experience & w/small children very inconvenient,2015-02-23 19:35:29 -0800,40.7542,-73.9783 5.70064285860172E+017,negative,1,Cancelled Flight,1,American,JasonShaw2,5,@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight,2015-02-23 19:34:51 -0800,40.7196,-73.9904 5.70064025918116E+017,negative,1,Cancelled Flight,1,American,JasonShaw2,4,@AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have,2015-02-23 19:33:49 -0800,40.7208,-74.0325 5.70063648468689E+017,negative,1,Customer Service Issue,0.6624,American,nrosenb1,0,@AmericanAir WHAT IS GOING ON? This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment.,2015-02-23 19:32:19 -0800,40.7208,-74.0325 5.70063451143463E+017,positive,1,,,American,shaun_souza,0,@AmericanAir I've just received the ticket. Thank you for your help,2015-02-23 19:31:32 -0800,40.7092,-74.0116 5.7006319258139E+017,neutral,1,,,American,wfaachannel8,5,"@AmericanAir jet slides off icy taxiway at @dfwairport STORY: http://t.co/4pONJ3jidE http://t.co/3DCWerZ1kr",2015-02-23 19:30:31 -0800,40.7051,-74.0177 5.70063107701273E+017,negative,1,Customer Service Issue,1,American,nrosenb1,0,@AmericanAir This is getting out of hand. I called Reservations to reserve the seats that it won't let me select online and there's a fee...,2015-02-23 19:30:10 -0800,40.6719,-73.9636 5.70062369096909E+017,negative,1,Late Flight,1,American,ImagineHC,0,"@AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen.",2015-02-23 19:27:14 -0800,40.7173,-74.0048 5.70061921145066E+017,negative,1,Can't Tell,0.656,American,joshua_saucedo,0,@AmericanAir so disappointed with this airline never again will I book with you guys,2015-02-23 19:25:27 -0800,40.707,-74.0054 5.70060846241612E+017,positive,1,,,American,NickWellen,0,@AmericanAir thanks,2015-02-23 19:21:11 -0800,40.7749,-73.9586 5.70060776301425E+017,negative,1,Lost Luggage,0.3564,American,jwmb6c,0,"@AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service",2015-02-23 19:20:54 -0800,40.7102,-73.9634 5.70060726523585E+017,negative,0.6356,Customer Service Issue,0.6356,American,Tai00,0,@AmericanAir Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long?,2015-02-23 19:20:43 -0800,40.7365,-73.9975 5.70060687164068E+017,negative,0.6548,Cancelled Flight,0.3327,American,shelia_talia,0,"@AmericanAir ""sorry you were disappointed"" #outoftouchwithreality #people have kids and jobs",2015-02-23 19:20:33 -0800,40.7708,-73.9491 5.700606497804E+017,negative,1,Flight Booking Problems,0.7033,American,nrosenb1,0,@AmericanAir @nrosenb1 It's not allowing me to book available seats,2015-02-23 19:20:24 -0800,40.7445,-73.9914 5.70059874480091E+017,negative,1,Cancelled Flight,1,American,DonnyrMartin,0,"@AmericanAir seriously, all flights from Detroit to Dallas are Cancelled Flightled 2 days in a row. I want to get home & see my wife & kids.",2015-02-23 19:17:19 -0800,40.7667,-73.9673 5.70058070224728E+017,negative,1,Late Flight,0.6802,American,Vink401,0,@AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail,2015-02-23 19:10:09 -0800,40.7385,-73.9934 5.70057993770832E+017,negative,1,Customer Service Issue,1,American,Caleigh_Wilson,0,@AmericanAir LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier & take me to Dr. appointment. WOW,2015-02-23 19:09:51 -0800,40.7558,-73.9831 5.7005787105808E+017,negative,1,Customer Service Issue,1,American,weezerandburnie,0,@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern,2015-02-23 19:09:22 -0800,40.7553,-73.98 5.70057855358935E+017,negative,1,Customer Service Issue,1,American,amydresnick,0,@AmericanAir I had an advantage # and you deactivated it. I don't think you should deactivate a customers acct without their knowledge #help,2015-02-23 19:09:18 -0800,40.7654,-73.9759 5.70057809037009E+017,negative,1,Late Flight,1,American,Vink401,0,@AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting,2015-02-23 19:09:07 -0800,40.8071,-73.9643 5.70057784114303E+017,negative,0.6454,Can't Tell,0.345,American,eb83125,0,"@AmericanAir If it's in my backpack, why do I need to see agent?",2015-02-23 19:09:01 -0800,40.7556,-73.968 5.70057416718492E+017,negative,1,Flight Booking Problems,0.6324,American,amandakryska,0,@AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice,2015-02-23 19:07:33 -0800,40.7719,-73.961 5.70056907634799E+017,negative,1,Customer Service Issue,1,American,weezerandburnie,0,@AmericanAir she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u.,2015-02-23 19:05:32 -0800,40.7532,-73.9806 5.70056289419526E+017,negative,0.6513,Customer Service Issue,0.3293,American,foschini3,0,@AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?,2015-02-23 19:03:05 -0800,40.6991,-73.9207 5.7005600269271E+017,positive,1,,,American,WanderLustErin,0,"@AmericanAir TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!",2015-02-23 19:01:56 -0800,40.7421,-73.995 5.70054549915873E+017,positive,1,,,American,Kristimb,0,@AmericanAir Thank you for the response. Much appreciated!,2015-02-23 18:56:10 -0800,40.6825,-73.9619 5.70053952856854E+017,negative,1,Late Flight,0.6514,American,rduffy487,0,@AmericanAir 4369. about 4 flights all using same gate w/buses to the planes. Awful boarding process. Hour and a half Late Flight,2015-02-23 18:53:48 -0800,40.7307,-73.9954 5.70053168349852E+017,negative,1,Customer Service Issue,1,American,archetype_snypo,0,@AmericanAir is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money?,2015-02-23 18:50:41 -0800,40.7253,-74.0101 5.70052723409875E+017,negative,1,Customer Service Issue,1,American,Rizzilient,0,"@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules. help!",2015-02-23 18:48:54 -0800,40.7568,-73.982 5.7005254529876E+017,negative,1,Customer Service Issue,1,American,sirmunchie,0,@AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help!,2015-02-23 18:48:12 -0800,40.7769,-73.9774 5.70051874537271E+017,neutral,0.6278,,0,American,alnanderson,0,@AmericanAir any idea why flight 5392 from HSV to DFW tomorrow Cancelled Flightled about 45 minutes ago?,2015-02-23 18:45:32 -0800,40.7225,-73.9977 5.70051834188075E+017,positive,1,,,American,RobertCossar,0,"@AmericanAir thanks. I actually made it, my connection flight was delayed. Guess all delays are not a bad thing. http://t.co/XGgCNTco8m",2015-02-23 18:45:22 -0800,40.7225,-73.9977 5.70050754158801E+017,negative,1,Customer Service Issue,1,American,RobGlaser,0,@AmericanAir the issue wasn't a long wait. It was an infinite do loop. Your system didn't let me (or any customer) wait or leave a message.,2015-02-23 18:41:05 -0800,40.7528,-73.975 5.700506357033E+017,neutral,1,,,American,kiasuchick,0,@AmericanAir Did the policy change? I've seen people with hamsters and rabbits before.,2015-02-23 18:40:37 -0800,40.771,-73.9837 5.70050603927392E+017,negative,1,Customer Service Issue,1,American,faisal_tayebjee,0,@AmericanAir thanks to your attendant on flight for advising connect flight held. Ran with kids and flight departed. Poor service at Miami,2015-02-23 18:40:29 -0800,40.7194,-74.0105 5.70049704618299E+017,negative,1,Customer Service Issue,1,American,MSFHQ,0,@AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys.,2015-02-23 18:36:55 -0800,40.7493,-73.9794 5.70048310876119E+017,negative,1,Lost Luggage,0.6572,American,kock,0,@AmericanAir I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! #nothappy,2015-02-23 18:31:22 -0800,40.6828,-73.9956 5.70047946932101E+017,negative,1,Lost Luggage,0.6644,American,monumentsinking,0,@AmericanAir right so I missed my connection / had a three hour Kay over / then you lost my bag.,2015-02-23 18:29:56 -0800,40.7229,-73.9886 5.70047669370036E+017,negative,1,Cancelled Flight,0.6741,American,StephFCampbell,0,"@AmericanAir obviously we did see an agent-booked us for tomorrow morning. No hotel, no transportation. #pregnantwithtwins #stranded #angry",2015-02-23 18:28:50 -0800,40.7151,-74.0136 5.70046633418891E+017,negative,1,Late Flight,0.7192,American,vickyyp__,0,@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous,2015-02-23 18:24:43 -0800,40.7592,-73.9885 5.7004638782541E+017,neutral,0.6648,,0,American,PareshRP,0,@AmericanAir my 2498 to CLT left the gate. What is next for CLT. Need help,2015-02-23 18:23:44 -0800,40.7592,-73.9885 5.70045914347237E+017,negative,1,Customer Service Issue,0.7078,American,Amrutafrika,0,@AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting,2015-02-23 18:21:51 -0800,40.7541,-73.9805 5.7004564571462E+017,negative,1,Customer Service Issue,1,American,msofka,0,@AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http://t.co/IMRLAu77iH,2015-02-23 18:20:47 -0800,40.7551,-73.9842 5.70045585149063E+017,negative,1,Cancelled Flight,0.6968,American,NickWellen,0,@AmericanAir if it I have not rebooked didn't get notified that it was Cancelled Flightled,2015-02-23 18:20:33 -0800,40.7551,-73.973 5.70045461077353E+017,neutral,1,,,American,NickWellen,0,@AmericanAir is that the flight for tomorrow?,2015-02-23 18:20:03 -0800,40.6974,-73.985 5.70044700951839E+017,positive,1,,,American,TheCandaceSmith,0,"“@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.” Always! I adore American Airlines!",2015-02-23 18:17:02 -0800,40.7625,-73.9842 5.70044497330987E+017,negative,1,Cancelled Flight,1,American,krescate,0,"Without notifying though? “@AmericanAir: @krescate We don't like Cancelled Flightling flights, Kim, but weather has not played nice with us.""",2015-02-23 18:16:13 -0800,40.7719,-73.9823 5.70044332843135E+017,positive,1,,,American,momsgoodeats,0,"Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come",2015-02-23 18:15:34 -0800,40.755,-74.0003 5.70044138302808E+017,neutral,1,,,American,DeputyBrans,0,@AmericanAir Do you have any flights with lie flat seating from STL to PDX around the date of March 5?,2015-02-23 18:14:48 -0800,40.764,-73.9979 5.70043591927538E+017,negative,0.6749,Customer Service Issue,0.6749,American,Amrutafrika,0,@AmericanAir how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty,2015-02-23 18:12:37 -0800,40.7589,-73.9791 5.70043390773084E+017,negative,1,Customer Service Issue,1,American,blogblogblog,0,@AmericanAir customer service (if you can call it that) refunded my money,2015-02-23 18:11:49 -0800,40.737,-73.9912 5.70043199596532E+017,negative,0.7221,Customer Service Issue,0.7221,American,msofka,1,@AmericanAir im still on hold...,2015-02-23 18:11:04 -0800,40.6941,-73.9616 5.7004298179473E+017,negative,1,Can't Tell,0.6983,American,BridgeburnerFid,1,@AmericanAir you ever wonder why you find yourselves responding to so many customer complaints on twitter? It's because your airline sucks.,2015-02-23 18:10:12 -0800,40.7702,-73.8649 5.70042963021206E+017,negative,1,Customer Service Issue,1,American,AJDelgado13,1,@AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?!,2015-02-23 18:10:07 -0800,40.672,-73.9642 5.7004282898382E+017,neutral,1,,,American,SGMo_,0,@AmericanAir Do we get a class discount on your wifi? I will be flying your airlines at approx. 4 Am?,2015-02-23 18:09:35 -0800,40.7434,-73.9863 5.70042700835082E+017,negative,1,Bad Flight,0.662,American,louprice13,0,@AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal.,2015-02-23 18:09:05 -0800,40.7542,-73.974 5.7004229635754E+017,positive,1,,,American,gcollingwood,0,@AmericanAir @contactcej thanks!,2015-02-23 18:07:28 -0800,40.7404,-73.9962 5.7004215563445E+017,negative,1,Late Flight,1,American,gcollingwood,0,"@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL.",2015-02-23 18:06:55 -0800,40.7588,-73.9895 5.70042096242917E+017,negative,1,Can't Tell,0.6521,American,davidsalomonr,0,"@AmericanAir SO BAD service in Miami, AirPort..",2015-02-23 18:06:41 -0800,40.7598,-73.9902 5.70041376005444E+017,negative,1,Customer Service Issue,1,American,DWare_Laflare,0,@AmericanAir needs an entire customer service overhaul @Delta would never treat its customers with anything less that A1 service,2015-02-23 18:03:49 -0800,40.7387,-74.0087 5.70041195113492E+017,negative,1,Can't Tell,1,American,Amrutafrika,1,@AmericanAir are you guys intentionally trying to lose customers and money?,2015-02-23 18:03:06 -0800,40.7313,-73.9939 5.70041144488231E+017,negative,1,Customer Service Issue,1,American,msofka,0,"@AmericanAir why do you continually play the ""according to federal regulations"" every 58 seconds. I could see if you had quicker service...",2015-02-23 18:02:54 -0800,40.7149,-73.949 5.70040903735374E+017,neutral,1,,,American,chaigen1,0,@AmericanAir can I send you my trusted traveler ID to add to my reservation for tsa pre?,2015-02-23 18:01:56 -0800,40.8294,-73.9285 5.70040802845422E+017,negative,0.702,Lost Luggage,0.702,American,AMoChapman,0,"@AmericanAir thanks, but I had to hire a car in Chicago and drive to MKE. Does that mean I have to go to the airport?????",2015-02-23 18:01:32 -0800,40.7648,-73.9701 5.70040750412407E+017,positive,1,,,American,projectguy,0,@AmericanAir the folks at the Executive Platinum desk are great pros. They understand my displeasure with change fees and switch to SW.,2015-02-23 18:01:20 -0800,40.7372,-73.9987 5.70040411206631E+017,positive,0.6874,,0,American,cubexg,0,@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?,2015-02-23 17:59:59 -0800,40.7372,-73.9987 5.70039635541275E+017,negative,1,Cancelled Flight,1,American,youroptimallife,1,@AmericanAir thanks for a Cancelled Flightled flight then a delayed flight and NOT telling us More missed work More $ on hotel #WorstCustomerService,2015-02-23 17:56:54 -0800,40.7646,-73.9768 5.70038882294608E+017,negative,1,Late Flight,0.6827,American,archetype_snypo,0,@AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this?,2015-02-23 17:53:55 -0800,40.7693,-73.9534 5.70038580967383E+017,negative,1,Flight Attendant Complaints,0.6812,American,garytx,0,.@AmericanAir Advised GAs and pilot of my flight. Too bad no one took action.,2015-02-23 17:52:43 -0800,40.7305,-74.0068 5.70038564110467E+017,negative,1,Customer Service Issue,0.6458,American,DWare_Laflare,0,@AmericanAir @USAirways need to be reported to the @BBB_media for their complete disregard for paying customers! #DoNotFlyWithThem,2015-02-23 17:52:39 -0800,40.7576,-73.9891 5.70038498566283E+017,neutral,0.6594,,0,American,JohnMHaaland,0,@AmericanAir anything in particular I should ask for. Will they want me to document my mileage plus status!,2015-02-23 17:52:23 -0800,40.7808,-73.9765 5.70037969819546E+017,negative,1,Customer Service Issue,1,American,weezerandburnie,0,@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it,2015-02-23 17:50:17 -0800,40.6815,-73.6482 5.70037613899481E+017,negative,1,Customer Service Issue,0.668,American,sammi2943,0,"@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed.",2015-02-23 17:48:52 -0800,40.7605,-73.9874 5.7003653848814E+017,positive,1,,,American,unadesmemoriada,0,@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! 👌👌👌,2015-02-23 17:44:36 -0800,40.7624,-73.978 5.70036463729021E+017,neutral,0.71,,0,American,lczand,0,"@AmericanAir daughter record loc. is KYBILC. She is traveling with 3 y.o. and needs to be in adjacent seats, not across isle.",2015-02-23 17:44:18 -0800,40.7433,-73.9847 5.70036327825195E+017,negative,1,Flight Attendant Complaints,0.666,American,Lauren_Nann,0,@AmericanAir Gabriela in Miami is a very rude employee.Working the MIA-LGA check In. She made experience unpleasant. #customerexperience,2015-02-23 17:43:45 -0800,40.7176,-73.9995 5.7003618781515E+017,negative,0.657,Bad Flight,0.3548,American,rkaradi,0,@AmericanAir ok makes no sense tho Since you'll give me a free upgrade to first.,2015-02-23 17:43:12 -0800,40.7282,-73.9978 5.70035338925593E+017,negative,0.6804,Flight Booking Problems,0.3512,American,redeyes313,0,"@AmericanAir I didn't want to Cancelled Flight, I wanted to take someone off and keep my price. Held at 402, at 10am today 440, now 530",2015-02-23 17:39:50 -0800,40.7035,-74.01 5.70034368086827E+017,negative,1,Customer Service Issue,1,American,mikesnavely,0,@AmericanAir it's not about the delay. It's about the communication.,2015-02-23 17:35:58 -0800,40.7586,-73.9925 5.70034112863609E+017,negative,1,Customer Service Issue,0.6599,American,AChinRust,0,"@AmericanAir would you like any additional details of my issue? Airport, flight, agent name? Or are you happy w/ this automated lip service?",2015-02-23 17:34:57 -0800,40.7538,-73.9851 5.70034025148109E+017,negative,0.7206,Late Flight,0.7206,American,nf14jk,0,@AmericanAir 3611 was supposed to depart at 5:10pm central. About ready to close the door at 7:34pm central.,2015-02-23 17:34:36 -0800,40.7501,-73.9949 5.70033764044304E+017,positive,1,,,American,maryella_green,0,"@AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!",2015-02-23 17:33:34 -0800,40.7555,-73.9837 5.70033624306709E+017,positive,1,,,American,sherscott,0,@AmericanAir Absolutely!,2015-02-23 17:33:01 -0800,40.7403,-73.9984 5.70033439857979E+017,negative,1,Bad Flight,0.6954,American,kathyjazztx,0,@AmericanAir - cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted,2015-02-23 17:32:17 -0800,40.7198,-73.9436 5.70033429817E+017,negative,1,Customer Service Issue,1,American,StephFCampbell,0,@AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault?,2015-02-23 17:32:15 -0800,40.7645,-73.9808 5.70033259842802E+017,negative,1,Late Flight,1,American,LunaStarwind,0,@AmericanAir has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION @ THE SAME TIME.,2015-02-23 17:31:34 -0800,40.8283,-73.947 5.70033099939185E+017,positive,1,,,American,maryella_green,0,"@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!",2015-02-23 17:30:56 -0800,40.7511,-73.9814 5.70033000777458E+017,neutral,0.6677,,0,American,NickWellen,0,@AmericanAir are flights from Pensacola fl delayed flight 3670,2015-02-23 17:30:32 -0800,40.6463,-73.79 5.70032636657312E+017,neutral,0.7219,,0,American,shaun_souza,0,@AmericanAir the status on my itinerary says on request in red. What's that mean?,2015-02-23 17:29:05 -0800,40.8142,-73.9606 5.70032541933052E+017,negative,1,Lost Luggage,1,American,vickky1319,0,@AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back.,2015-02-23 17:28:43 -0800,40.7163,-74.013 5.70032010145608E+017,neutral,0.6804,,0,American,msofka,0,@AmericanAir @jokerunning this happened to me too!!!,2015-02-23 17:26:36 -0800,40.6919,-74.177 5.70031758546063E+017,negative,1,Customer Service Issue,1,American,msofka,0,@AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call,2015-02-23 17:25:36 -0800,40.7215,-74.0034 5.70031615130395E+017,positive,0.6708,,,American,Princessk91,0,@AmericanAir thanks 😩. idk if it still Late Flight but I hope I get it tonight 😭,2015-02-23 17:25:02 -0800,40.7215,-74.0034 5.70031138913329E+017,negative,1,Customer Service Issue,0.6887,American,jokerunning,0,@AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow?,2015-02-23 17:23:08 -0800,40.751,-73.9931 5.70030165788459E+017,negative,1,Late Flight,1,American,contactcej,0,@AmericanAir u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco??,2015-02-23 17:19:16 -0800,40.7343,-74.007 5.7002959993088E+017,neutral,1,,,American,adams_jaco,0,@AmericanAir can you help me update a birthday that was incorrectly input in a reservation? This is preventing me from checking in,2015-02-23 17:17:01 -0800,40.7562,-73.9704 5.70029442514334E+017,negative,1,Customer Service Issue,1,American,TinaHovsepian,0,@AmericanAir yep as I saidi feel sorry for you that you have to run their account how embarrassing for you,2015-02-23 17:16:24 -0800,40.7387,-73.8775 5.70028289399525E+017,negative,1,Lost Luggage,0.6777,American,Captain_A_Hab,0,@AmericanAir TSA said there is nothing they could do. But the question is why are your employee's swapping your customers belongings?,2015-02-23 17:11:49 -0800,40.7339,-74.0052 5.70028125024707E+017,negative,1,Late Flight,0.6629,American,msofka,0,"@AmericanAir now I have to wait ""more than 60 minutes""",2015-02-23 17:11:10 -0800,40.6758,-73.9699 5.70028083606123E+017,positive,1,,,American,LSlay19,0,"@AmericanAir thanks, me too",2015-02-23 17:11:00 -0800,40.7229,-74.0051 5.70027031326536E+017,negative,0.7038,Flight Booking Problems,0.3613,American,theresa_harrell,0,@AmericanAir I need assistance reFlight Booking Problems a flight from dfw to lit,2015-02-23 17:06:49 -0800,40.73,-74.0005 5.70026470741033E+017,negative,0.642,Late Flight,0.642,American,cubexg,0,"@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?",2015-02-23 17:04:35 -0800,40.8271,-73.9241 5.70025681062634E+017,neutral,1,,,American,lizzybethc,0,"@AmericanAir the dinner and called me ""hon"". Not the service I would expect from 1st class. #disappointed",2015-02-23 17:01:27 -0800,40.7715,-73.9591 5.70025428095771E+017,neutral,1,,,American,lizzybethc,0,"@AmericanAir upgraded to 1st class. Inquired about red wine. ""Sauvignon blanc & I can't pronounce the other one."" Couldn't describe...",2015-02-23 17:00:27 -0800,40.7235,-74.0061 5.70024324666565E+017,negative,1,Customer Service Issue,0.6927,American,garytx,3,".@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for >40 mins until owner returned, 20+ mins after I reported",2015-02-23 16:56:04 -0800,40.7531,-73.9812 5.70022265343123E+017,positive,1,,,American,MarkMan23,0,@AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!,2015-02-23 16:47:53 -0800,40.7279,-73.9911 5.70021871577477E+017,negative,1,Can't Tell,0.6601,American,chagaga2013,0,@AmericanAir my Mistake multibillion dollar company,2015-02-23 16:46:19 -0800,40.7631,-73.9761 5.700217951237E+017,negative,1,Customer Service Issue,0.6688,American,fsugoldy,0,@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?,2015-02-23 16:46:01 -0800,40.8013,-73.9651 5.70021682569556E+017,negative,1,Late Flight,0.684,American,chagaga2013,0,@AmericanAir for our delays !!! I'm out of more money because of you,2015-02-23 16:45:34 -0800,40.7273,-74.0074 5.7002159939233E+017,negative,1,Flight Attendant Complaints,0.3764,American,chagaga2013,0,"@AmericanAir I have got a flight for The next day !! What about a credit ! You guys are a multimillion dollar company give us back a Credit",2015-02-23 16:45:14 -0800,40.7936,-73.9713 5.70021329065394E+017,negative,1,Customer Service Issue,1,American,FunNateofPMG,0,@AmericanAir dont send me a tweet to cover your social media complaints. How about sending me a message with a way to resolve?!?! #CustServ,2015-02-23 16:44:09 -0800,40.7324,-74.0004 5.70021225323299E+017,negative,1,Customer Service Issue,0.669,American,chagaga2013,0,"@AmericanAir @barrettkarabis what a joke you can mail The receipt !! Yet. We can't mail Them A payment and fly before hand right",2015-02-23 16:43:45 -0800,40.7353,-73.9922 5.70021054015541E+017,negative,0.6659,Can't Tell,0.6659,American,djjohnpayne,0,@AmericanAir No. It does. You could not be more wrong. http://t.co/66NXZhBbMT,2015-02-23 16:43:04 -0800,40.6719,-74.0108 5.70020117284725E+017,positive,1,,,American,mikeschmenger,0,@AmericanAir keep up the good work. Got me to my destination safe and on time today,2015-02-23 16:39:21 -0800,40.7285,-74.0047 5.70019099268358E+017,negative,1,Can't Tell,0.6496,American,redeyes313,1,"@AmericanAir Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA.",2015-02-23 16:35:18 -0800,40.7607,-73.9909 5.70018532727103E+017,negative,1,Customer Service Issue,0.64,American,AChinRust,0,@AmericanAir btr trained gate agts. Im a frequent flyer & have nvr had issue w/my bag 2day I was forced 2 gate check while priority boarding,2015-02-23 16:33:03 -0800,40.7677,-73.9824 5.70018285544206E+017,negative,1,Lost Luggage,1,American,sammi2943,1,@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines,2015-02-23 16:32:04 -0800,40.7546,-73.8455 5.70017905879986E+017,negative,1,Cancelled Flight,1,American,shelia_talia,0,@AmericanAir Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere,2015-02-23 16:30:33 -0800,40.7107,-74.0072 5.70017867342725E+017,negative,1,Lost Luggage,1,American,Wswallace1,0,"@AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund. Never again",2015-02-23 16:30:24 -0800,40.7276,-73.9934 5.70017634495787E+017,negative,1,Late Flight,1,American,nf14jk,0,@AmericanAir improve Envoy's performance. 5th trip through ORD in 2015 I've been delayed for hours because of Envoy. I could drive faster!,2015-02-23 16:29:29 -0800,40.7635,-73.9762 5.70017101097935E+017,negative,1,Cancelled Flight,1,American,melindaeasley,0,@AmericanAir two Cancelled Flightled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta!,2015-02-23 16:27:21 -0800,40.7347,-74.0085 5.70016890996666E+017,positive,0.6621,,0,American,PareshRP,0,@AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations,2015-02-23 16:26:31 -0800,40.7807,-73.9762 5.70016770708283E+017,negative,1,Flight Booking Problems,0.6347,American,msofka,0,@AmericanAir any ways to get through the 50 minute wait to book a flight?,2015-02-23 16:26:03 -0800,40.7796,-73.9742 5.70016517829624E+017,neutral,0.6598,,0,American,waynebevan,0,@AmericanAir Can you provide guidance on how I should work with them to resolve the issue,2015-02-23 16:25:02 -0800,40.8263,-73.9296 5.70015876902232E+017,negative,1,Can't Tell,0.6632,American,whyemes,0,"@AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it.",2015-02-23 16:22:30 -0800,40.7445,-73.9968 5.70015527961272E+017,negative,1,Customer Service Issue,0.6776,American,jokerunning,0,"@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?",2015-02-23 16:21:06 -0800,40.7271,-73.9588 5.70015432750399E+017,positive,1,,,American,flemmingerin,0,@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.,2015-02-23 16:20:44 -0800,40.7945,-73.9693 5.70015279654294E+017,negative,1,Late Flight,0.6782,American,StevenCWaters,0,@AmericanAir stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... #logistics #AmericanView,2015-02-23 16:20:07 -0800,40.7539,-73.9959 5.70014637397295E+017,negative,1,Customer Service Issue,0.6883,American,StephanSDalal,0,"@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable.",2015-02-23 16:17:34 -0800,40.7221,-73.9873 5.70014602903339E+017,positive,0.7007,,,American,susan2312,0,@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!,2015-02-23 16:17:26 -0800,40.7645,-73.9779 5.70014299625787E+017,negative,1,Late Flight,0.7004,American,JeremyDDickey,0,@AmericanAir now a delay to the rebooked flight?!,2015-02-23 16:16:14 -0800,40.7219,-73.9579 5.7001328918863E+017,negative,1,Customer Service Issue,1,American,ashritt,0,@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error,2015-02-23 16:12:13 -0800,40.7426,-73.9923 5.70013116857238E+017,neutral,0.3498,,0,American,runsammrun,0,@AmericanAir um no just hanging out what’s new w you?,2015-02-23 16:11:32 -0800,40.727,-73.9886 5.70011304221667E+017,negative,1,Customer Service Issue,0.6194,American,ItsJustJill,2,"@AmericanAir Hey, AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations #, I keep getting hung up on. Advise.",2015-02-23 16:04:19 -0800,40.7386,-73.9886 5.70011216313131E+017,negative,0.6748,Customer Service Issue,0.3521,American,frqnttraveler,0,@AmericanAir emailed AAdvantage for status match ... still waiting. Can't wait to move from @united but help me out here :),2015-02-23 16:03:58 -0800,40.695,-74.1783 5.70010327036735E+017,negative,0.659,Lost Luggage,0.3415,American,Princessk91,0,@AmericanAir I'll try to have a great week once I receive it 😩😭💔,2015-02-23 16:00:26 -0800,40.7369,-74.004 5.70009856851222E+017,negative,1,Bad Flight,1,American,nopunsforrori,0,@AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair,2015-02-23 15:58:34 -0800,40.6823,-73.9348 5.70009228867293E+017,negative,1,Can't Tell,0.3534,American,monumentsinking,0,@AmericanAir What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me.,2015-02-23 15:56:05 -0800,40.7748,-73.9588 5.70009017625526E+017,negative,1,Customer Service Issue,0.6113,American,ariefriedheim,0,@AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips,2015-02-23 15:55:14 -0800,40.7105,-73.9658 5.700090088175E+017,negative,1,Customer Service Issue,1,American,ollypop15,0,@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?,2015-02-23 15:55:12 -0800,40.7699,-73.8645 5.70008958691365E+017,negative,1,Flight Attendant Complaints,1,American,Robin_Downing,0,"@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA",2015-02-23 15:55:00 -0800,40.7146,-74.0108 5.70008661885526E+017,negative,1,Customer Service Issue,0.6958,American,MaryHan28,0,@AmericanAir 2/2 You took cost for both flights out of my bank account. Now I can't get a refund for 2 weeks? I have been a loyal customer.,2015-02-23 15:53:49 -0800,40.717,-74.008 5.70008179280646E+017,negative,1,Can't Tell,0.3636,American,egk7,0,@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks!,2015-02-23 15:51:54 -0800,40.7546,-73.8457 5.70007852724699E+017,negative,1,Can't Tell,0.6942,American,vickyyp__,0,@AmericanAir you're airline is ridiculous,2015-02-23 15:50:36 -0800,40.5679,-74.3296 5.70007830083854E+017,negative,1,Customer Service Issue,1,American,egk7,0,@AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service!,2015-02-23 15:50:31 -0800,40.5679,-74.3296 5.70007324380631E+017,neutral,1,,,American,HargobindV,0,@AmericanAir Is there a way I can get a record of all the flights I've taken with you?,2015-02-23 15:48:31 -0800,40.7261,-74.0061 5.70006834674835E+017,positive,1,,,American,CorsoSystems,0,"@AmericanAir Thank you for the response, we got it resolved at the counter.",2015-02-23 15:46:34 -0800,40.6917,-73.9843 5.70006830405046E+017,negative,1,Late Flight,1,American,samoss58,0,"@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed.",2015-02-23 15:46:33 -0800,40.7298,-73.9808 5.70006768681493E+017,negative,1,Cancelled Flight,1,American,PervezNabil,0,@AmericanAir My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help,2015-02-23 15:46:18 -0800,40.7687,-73.989 5.70006737190855E+017,negative,1,Customer Service Issue,1,American,UllCon,0,"@AmericanAir every time I try to call, it tells me to try again Late Flightr and just hangs up.",2015-02-23 15:46:11 -0800,40.7508,-73.9866 5.70006707935572E+017,negative,1,Flight Booking Problems,0.6553,American,JeremyDDickey,0,@AmericanAir rebooked into a different airport. Throwing a wrench into plans 👀,2015-02-23 15:46:04 -0800,40.7225,-73.9826 5.70006301968867E+017,negative,1,Can't Tell,1,American,PhilipStafford,0,@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably,2015-02-23 15:44:27 -0800,40.7531,-73.9813 5.70006028864999E+017,negative,0.6422,Customer Service Issue,0.6422,American,judyatpan,0,"@AmericanAir Thx, someone picked up after 45 minutes",2015-02-23 15:43:22 -0800,40.7421,-73.9907 5.70004771496714E+017,negative,0.7135,Bad Flight,0.7135,American,PhilipStafford,0,@AmericanAir overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day,2015-02-23 15:38:22 -0800,40.6641,-73.9804 5.70004519679074E+017,positive,0.7066,,,American,Darth_Roo,0,@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!,2015-02-23 15:37:22 -0800,40.728,-74.0128 5.70003289326158E+017,negative,1,Can't Tell,0.6236,American,GREATNESSEOA,0,@AmericanAir that's unacceptable,2015-02-23 15:32:28 -0800,40.7342,-73.9934 5.70003144366793E+017,negative,1,Customer Service Issue,0.3432,American,GREATNESSEOA,0,@AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral,2015-02-23 15:31:54 -0800,40.7352,-74.1547 5.70003097554006E+017,negative,1,Customer Service Issue,0.6799,American,chagaga2013,0,@AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care,2015-02-23 15:31:43 -0800,40.7112,-73.9614 5.70002971678757E+017,negative,1,Late Flight,1,American,chagaga2013,0,@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention,2015-02-23 15:31:13 -0800,40.7565,-73.9744 5.70002805295096E+017,negative,0.7033,Flight Booking Problems,0.3663,American,fsugoldy,0,@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem.,2015-02-23 15:30:33 -0800,40.7115,-74.0157 5.70002679142855E+017,negative,1,Customer Service Issue,0.681,American,chagaga2013,0,@AmericanAir and just bad cs! I will be back on @JetBlue at least when you stuck they look out for you and apologize for any trouble,2015-02-23 15:30:03 -0800,40.7643,-73.98 5.70002432375149E+017,negative,1,Customer Service Issue,0.662,American,chagaga2013,0,@AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking,2015-02-23 15:29:04 -0800,40.7714,-73.9822 5.70002269577441E+017,negative,0.7195,Can't Tell,0.3707,American,chagaga2013,0,@AmericanAir a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole,2015-02-23 15:28:25 -0800,40.72,-73.9884 5.70002236065116E+017,negative,1,Customer Service Issue,0.6699,American,vairamo,0,@AmericanAir yes I did but no response.,2015-02-23 15:28:17 -0800,40.8287,-73.9298 5.70002186991763E+017,negative,1,Customer Service Issue,0.3536,American,AMoChapman,0,@AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW,2015-02-23 15:28:06 -0800,40.7621,-73.9688 5.70002083832734E+017,negative,1,Lost Luggage,1,American,raymackin,0,"@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service.",2015-02-23 15:27:41 -0800,40.7069,-74.0126 5.7000205110877E+017,negative,1,Cancelled Flight,1,American,chagaga2013,0,@AmericanAir I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything,2015-02-23 15:27:33 -0800,40.7403,-73.9819 5.70001483472757E+017,neutral,1,,,American,davejmt,0,@AmericanAir - don't be jealous. I live in Sydney and my T-shirt and jeans don't suit the office for work. I need suits and a warm jacket.,2015-02-23 15:25:18 -0800,40.7507,-73.9865 5.70001418825949E+017,negative,1,Flight Booking Problems,1,American,Rizzilient,0,@AmericanAir @Rizzilient I booked tickets using miles and need to change the dates. Have been trying to get to an advantage rep 4 two days,2015-02-23 15:25:03 -0800,40.7495,-73.9756 5.70001282603229E+017,negative,1,Can't Tell,0.6453,American,TinaHovsepian,3,@AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH,2015-02-23 15:24:30 -0800,40.7649,-73.9796 5.70001183600812E+017,neutral,1,,,American,murraysm,0,@AmericanAir No snow in St. Louis. Cold but no snow. Hub flights welcome.,2015-02-23 15:24:06 -0800,40.7838,-73.9779 5.70001092206924E+017,negative,1,Lost Luggage,0.7033,American,raymackin,0,@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!,2015-02-23 15:23:45 -0800,40.7208,-73.9788 5.7000080562695E+017,negative,1,Customer Service Issue,1,American,mcconnell_km,0,@AmericanAir it is absolutely unacceptable. I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!,2015-02-23 15:22:36 -0800,40.7675,-73.9832 5.70000777768346E+017,negative,1,Late Flight,1,American,nf14jk,0,"@AmericanAir - Envoy Airlines is a disgrace to the AA family. Nothing but delays and Cancelled Flightlations, week after week.",2015-02-23 15:22:30 -0800,40.7501,-74.0023 5.70000126636216E+017,negative,1,Customer Service Issue,0.7117,American,drestuart,0,"@AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents?",2015-02-23 15:19:54 -0800,40.7589,-73.9883 5.70000101654925E+017,neutral,0.6733,,0,American,CineDrones,0,@AmericanAir We've sent you more info via DM. I truly hope you resolve this very quickly. #media #filmcrew #cnn #nbc,2015-02-23 15:19:48 -0800,40.7477,-73.9892 5.6999964051637E+017,negative,1,Flight Booking Problems,0.6901,American,redeyes313,0,@AmericanAir I've never had anything bad to say until now. No love for faithful customers.,2015-02-23 15:17:59 -0800,40.723,-73.9827 5.69999632920674E+017,negative,1,Flight Attendant Complaints,0.6999,American,waynebevan,0,@AmericanAir Also Agent not aware clearly of http://t.co/FWKJ49B1LE,2015-02-23 15:17:57 -0800,40.7151,-74.0093 5.69999295631528E+017,negative,1,Customer Service Issue,0.6805,American,waynebevan,0,@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice,2015-02-23 15:16:36 -0800,40.7258,-73.9946 5.69999091028984E+017,negative,0.656,Flight Booking Problems,0.3477,American,redeyes313,0,"@AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify",2015-02-23 15:15:48 -0800,40.7364,-73.989 5.69999076143423E+017,neutral,0.6575,,,American,NRellas,0,@AmericanAir amen!,2015-02-23 15:15:44 -0800,40.7595,-73.9726 5.69998992475628E+017,negative,1,Customer Service Issue,1,American,waynebevan,0,"@AmericanAir No Meelan did not afford a supervisor to be included in the conversation, pls check the rec of the call #badcustomerservice",2015-02-23 15:15:24 -0800,40.7089,-74.0135 5.69998668775862E+017,negative,1,Flight Booking Problems,0.3764,American,redeyes313,0,"@AmericanAir I had it until last night, but because ""severe weather"" I could make the needed changes and now fair goes up 150 each.",2015-02-23 15:14:07 -0800,40.7222,-73.9576 5.6999812099976E+017,positive,0.6826,,0,American,EarlGrice,0,@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!,2015-02-23 15:11:56 -0800,40.7279,-73.9911 5.69997655713174E+017,negative,1,Customer Service Issue,1,American,AsianInTheSun,0,"@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it.",2015-02-23 15:10:05 -0800,40.7616,-73.9819 5.69997258772455E+017,negative,0.6784,Can't Tell,0.6784,American,joseglopez00,0,@AmericanAir what's done is done. Not much you can do at this point. Trip is already over.,2015-02-23 15:08:31 -0800,40.7376,-74.0061 5.69997215453856E+017,neutral,0.6769,,0,American,runsammrun,0,@AmericanAir basically u right now http://t.co/IN24Bpb7dw,2015-02-23 15:08:20 -0800,40.711,-73.9675 5.69997196298293E+017,neutral,1,,,American,jetsetterprob,0,"@AmericanAir #epicfail on connections in #Chicago today, extremely disappointed w/ unaccommodating customer service, rethinking loyalty 😐",2015-02-23 15:08:16 -0800,40.7196,-74.0089 5.69996776436068E+017,neutral,0.6778,,0,American,leahstokes,0,@AmericanAir well I'm flying @JetBlue instead - for free! Their credits actually work.,2015-02-23 15:06:36 -0800,40.7198,-74.0106 5.69996647100346E+017,negative,1,Customer Service Issue,1,American,shelleyward73,0,@AmericanAir just messaged you. Please have someone contact us immediately.,2015-02-23 15:06:05 -0800,40.7218,-73.9579 5.69996479416439E+017,negative,0.6406,Can't Tell,0.6406,American,nathanwoodward,0,@AmericanAir why can't @dfwairport have the capability to spread salt on a runway?!,2015-02-23 15:05:25 -0800,40.9315,-73.8255 5.69995513623409E+017,negative,1,Late Flight,0.6596,American,samoss58,0,"@AmericanAir 3349, was supposed to be in little rock at 10am this morning.",2015-02-23 15:01:35 -0800,40.7586,-73.9719 5.69995335893848E+017,neutral,0.639,,,American,scottfmurphy,0,@AmericanAir boom. http://t.co/PzGc6Jch7n,2015-02-23 15:00:52 -0800,40.76,-73.9866 5.699952122962E+017,negative,1,Customer Service Issue,1,American,amydresnick,0,"@AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall",2015-02-23 15:00:23 -0800,40.7295,-73.9881 5.69994134997611E+017,positive,1,,,American,brianvautour,0,@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT,2015-02-23 14:56:06 -0800,40.7463,-73.9839 5.6999409014791E+017,positive,1,,,American,deongordon,0,@AmericanAir No worries at all. Y’all have a good one!!,2015-02-23 14:55:55 -0800,40.6924,-73.9944 5.69993908324663E+017,neutral,0.6654,,,American,kiasuchick,0,"@AmericanAir Yes, thanks I found those, didn't see the gray tab at first :)",2015-02-23 14:55:12 -0800,40.7452,-74.006 5.69993494715978E+017,negative,0.7004,Late Flight,0.3686,American,SenorIanAllan,0,@AmericanAir but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul,2015-02-23 14:53:33 -0800,40.7204,-74.0007 5.69993218730934E+017,negative,1,Damaged Luggage,0.3769,American,SamuelMondo,0,"@AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!",2015-02-23 14:52:27 -0800,40.6429,-73.7894 5.69993098023064E+017,negative,1,Customer Service Issue,1,American,GREATNESSEOA,0,@AmericanAir @USAirways I've tried to be understanding and let you handle the situation but I guess I was wrong about that,2015-02-23 14:51:59 -0800,40.6429,-73.7894 5.69992886256833E+017,negative,1,Customer Service Issue,1,American,GREATNESSEOA,0,@AmericanAir @USAirways over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it...,2015-02-23 14:51:08 -0800,40.7536,-73.9883 5.69992815624782E+017,neutral,1,,,American,2tsieRole,0,"@AmericanAir My chariot tonight. From this angle it looks like a 787, no? http://t.co/3ZZKQWWbJz",2015-02-23 14:50:51 -0800,40.7515,-74.0066 5.69992712117748E+017,negative,1,Can't Tell,0.6716,American,GREATNESSEOA,0,@AmericanAir @USAirways day has come where I was suppose to get my money back from you but my bank hasn't received anything but after,2015-02-23 14:50:27 -0800,40.7231,-73.989 5.69992708447711E+017,negative,1,Customer Service Issue,0.6858,American,Africanbeauteee,0,@AmericanAir no I will be calling corporate!,2015-02-23 14:50:26 -0800,40.7196,-74.0087 5.69992602025644E+017,negative,1,Damaged Luggage,0.6663,American,SamuelMondo,0,@AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage,2015-02-23 14:50:00 -0800,40.7662,-73.9869 5.69992310563451E+017,negative,1,Customer Service Issue,0.6638,American,SamuelMondo,0,@AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it!,2015-02-23 14:48:51 -0800,40.8022,-73.9568 5.69991566087074E+017,negative,1,Customer Service Issue,1,American,vairamo,0,@AmericanAir I Cancelled Flightled my ticket and is taking two months ++ to refund and still waiting!,2015-02-23 14:45:53 -0800,40.7119,-74.0101 5.6999048145254E+017,neutral,1,,,American,HanlonBrothers,0,@AmericanAir New marketing song? https://t.co/F2LFULCbQ7 let us know what you think? http://t.co/NBZkhiZF3V,2015-02-23 14:41:35 -0800,40.7442,-73.9918 5.69990229576196E+017,negative,0.6749,Can't Tell,0.3599,American,ebaska225,0,@AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over,2015-02-23 14:40:35 -0800,40.7596,-73.9776 5.6998969744914E+017,negative,1,Customer Service Issue,0.7066,American,leahstokes,0,@AmericanAir thanks for being entirely unhelpful and wasting hours of my time today,2015-02-23 14:38:28 -0800,40.9041,-73.9136 5.69989598388085E+017,negative,0.65,Cancelled Flight,0.3269,American,leahstokes,0,Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free!,2015-02-23 14:38:04 -0800,40.7237,-73.9928 5.69989551051178E+017,negative,1,Damaged Luggage,0.6579,American,CineDrones,0,@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http://t.co/Uq2ooPjPwg,2015-02-23 14:37:53 -0800,40.6447,-73.782 5.69989330057343E+017,neutral,1,,,American,hellodukesy,0,@AmericanAir originating at SFO and going to LAX.,2015-02-23 14:37:00 -0800,40.7707,-73.9815 5.69989252613689E+017,negative,1,Customer Service Issue,1,American,hellodukesy,0,@AmericanAir been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!!,2015-02-23 14:36:42 -0800,40.7618,-73.979 5.69988849608364E+017,neutral,1,,,American,jckaufman,0,@AmericanAir You guys are the talk of the Americans down here in Ecuador! Read this! https://t.co/5ON3KlzVMT,2015-02-23 14:35:06 -0800,40.7433,-73.9958 5.69988479540695E+017,negative,1,Customer Service Issue,0.6776,American,ekatz24,1,@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m,2015-02-23 14:33:38 -0800,40.7411,-74.002 5.69988207489778E+017,neutral,0.6641,,0,American,Andyba25,0,@AmericanAir I've tried...its @USAirways anyway,2015-02-23 14:32:33 -0800,40.755,-73.973 5.6998801607415E+017,negative,0.6952,Customer Service Issue,0.6952,American,kanne822,0,"@AmericanAir oh I did. All I received back was an email saying "" delays happen"".. Uh huh..",2015-02-23 14:31:47 -0800,40.74,-74.0052 5.69987992858837E+017,negative,0.6991,Flight Booking Problems,0.6991,American,UllCon,0,@AmericanAir How do I place it on hold and complete payment? I don't see any way to do that from my reservations page.,2015-02-23 14:31:42 -0800,40.7772,-73.989 5.69986978684363E+017,negative,1,Customer Service Issue,1,American,ShannonRuetsch,0,@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated,2015-02-23 14:27:40 -0800,40.7504,-73.9876 5.69986326168269E+017,neutral,0.6873,,0,American,hoagy10,0,@AmericanAir Flight Get Me Out Of Chicago.,2015-02-23 14:25:04 -0800,40.7138,-74.0114 5.69986246648443E+017,negative,1,Customer Service Issue,1,American,T_Money84,0,@AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight,2015-02-23 14:24:45 -0800,40.6882,-73.9628 5.69986129820197E+017,negative,1,Lost Luggage,0.3478,American,pantsasnapkins,0,@AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane.,2015-02-23 14:24:17 -0800,40.7523,-73.9943 5.6998568572321E+017,negative,1,Lost Luggage,0.6491,American,GrrraceSM,0,"@AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing.",2015-02-23 14:22:31 -0800,40.741,-74.005 5.69984380061352E+017,negative,1,Customer Service Issue,1,American,shelleyward73,0,@AmericanAir why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane,2015-02-23 14:17:20 -0800,40.6388,-73.9704 5.69984339800416E+017,negative,0.6402,Lost Luggage,0.6402,American,reebokpumped,0,@AmericanAir you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho?,2015-02-23 14:17:11 -0800,40.7582,-73.9689 5.69983967467868E+017,negative,1,Late Flight,0.6878,American,cubexg,0,@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating,2015-02-23 14:15:42 -0800,40.7523,-73.9877 5.69983854464922E+017,negative,1,Customer Service Issue,1,American,hamms6,0,@AmericanAir I understand they're busy & doing their best. My frustration is an automated call changing my flight w/o allowing me to talk,2015-02-23 14:15:15 -0800,40.7172,-74.0047 5.69983373378253E+017,negative,0.6984,Customer Service Issue,0.6984,American,GabrielleRubyM,0,@AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat & now ur not pickng up the phone.Only hve 18 hrs left!,2015-02-23 14:13:20 -0800,40.7272,-74.0006 5.69983093341348E+017,negative,1,Customer Service Issue,1,American,msc9004,0,@AmericanAir has been almost a month and still no response to my online complaint/questions. Out $300 because of it.,2015-02-23 14:12:13 -0800,40.761,-73.9794 5.69983030108025E+017,negative,1,Customer Service Issue,0.6613,American,Rizzilient,0,@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.,2015-02-23 14:11:58 -0800,40.752,-73.9856 5.69982323598369E+017,negative,1,Late Flight,1,American,jasemccarty,0,@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS.,2015-02-23 14:09:10 -0800,40.7059,-74.0085 5.6998196865552E+017,neutral,1,,,American,leahstokes,0,"@AmericanAir so, what should he do next exactly?!",2015-02-23 14:07:45 -0800,40.7623,-73.9727 5.69981947612676E+017,positive,0.6749,,0,American,deongordon,0,@AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks!,2015-02-23 14:07:40 -0800,40.6464,-73.7897 5.69981899332059E+017,negative,1,Customer Service Issue,1,American,leahstokes,0,@AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume,2015-02-23 14:07:29 -0800,40.7598,-73.9919 5.69981722470834E+017,negative,1,Customer Service Issue,0.6554,American,leahstokes,0,@AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.,2015-02-23 14:06:47 -0800,40.7525,-73.9786 5.69981614543008E+017,neutral,1,,,American,KestrelEng,0,@AmericanAir See photo of B787 scale model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/kfD4WQRkLW,2015-02-23 14:06:21 -0800,40.7554,-73.9775 5.69981473060561E+017,negative,1,Late Flight,1,American,jasemccarty,0,@AmericanAir I guess it is more BS AirportCardio given you cannot have an on time flight,2015-02-23 14:05:47 -0800,40.6185,-74.0323 5.69980963926766E+017,neutral,1,,,American,KestrelEng,0,@AmericanAir See photo of 787 model & our PN 320008A wheel deflator specified in Chapter 32 of B787 AMM. http://t.co/oilnCfWEyg,2015-02-23 14:03:46 -0800,40.7666,-73.9964 5.69980695184957E+017,negative,1,Customer Service Issue,0.6371,American,TejasGooner,0,@AmericanAir you should really explain customer service to your gate agent for 1152 at C4. Couldn't be bothered.,2015-02-23 14:02:42 -0800,40.6956,-74.178 5.69980631548973E+017,negative,0.6613,Cancelled Flight,0.6613,American,dustinpjones,0,"@AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?",2015-02-23 14:02:26 -0800,40.7475,-73.9914 5.69980365386809E+017,negative,1,Customer Service Issue,0.6575,American,redeyes313,0,"@AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up?",2015-02-23 14:01:23 -0800,40.7223,-74.0082 5.69980358206362E+017,negative,1,Late Flight,0.6639,American,drinkmud,0,@AmericanAir thanks - I miss my dog and this delay is costing me a lot of money.,2015-02-23 14:01:21 -0800,40.7432,-73.9849 5.69979612865925E+017,positive,0.6527,,0,American,Princessk91,0,"@AmericanAir yes, it says it should be deliver within 6 hours after pick up line.",2015-02-23 13:58:24 -0800,40.7596,-73.9731 5.6997880469067E+017,negative,1,Customer Service Issue,0.6387,American,DCrunner926,0,@AmericanAir I still can't get through to change my flight. This is really important plz help!,2015-02-23 13:55:11 -0800,40.7103,-74.0092 5.6997831507261E+017,neutral,1,,,American,DigitalEdMom,0,@AmericanAir 3127. Just landed in LIT.,2015-02-23 13:53:14 -0800,40.6459,-73.7767 5.6997831215759E+017,negative,1,Can't Tell,0.6781,American,FNMacDougall,0,"@AmericanAir I ended up emailing my #Complaint to customer.relations@aa.com, hope that works. #TravelProblems",2015-02-23 13:53:13 -0800,40.679,-73.9958 5.69978298765345E+017,negative,0.6163,Cancelled Flight,0.6163,American,Rpavesio,0,"@AmericanAir for tomorrow some sites show flight 1642 from ewr Cancelled Flightled, is it?",2015-02-23 13:53:10 -0800,40.7594,-73.9705 5.69978119530029E+017,neutral,1,,,American,soshoreqt,0,@AmericanAir are pets allowed in first class?,2015-02-23 13:52:28 -0800,40.7651,-73.9865 5.69977887136342E+017,negative,1,Lost Luggage,0.6427,American,FunNateofPMG,0,"@AmericanAir can lie to you about where your lost bag is, but we are suppose to trust them with our lives thousands of feet in the air...",2015-02-23 13:51:32 -0800,40.7347,-73.9885 5.69977806320476E+017,negative,1,Customer Service Issue,0.658,American,roblasvegas,0,@AmericanAir Can't help now as all seats have been taken. There has to be a way to handle high volume of call days.,2015-02-23 13:51:13 -0800,40.7394,-74.0081 5.69977585003827E+017,negative,1,Customer Service Issue,0.6949,American,fantacychristin,0,@AmericanAir the worst first class boarding service I ever had.,2015-02-23 13:50:20 -0800,40.6735,-73.9569 5.69977521690669E+017,negative,1,Bad Flight,1,American,DavidVing,0,@AmericanAir most disgusting chicken entree I've ever seen. Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt,2015-02-23 13:50:05 -0800,40.8274,-73.9262 5.69977357055865E+017,negative,1,Flight Booking Problems,1,American,soshoreqt,0,@AmericanAir im tryin to book a flight but cant get ahold of anyone!,2015-02-23 13:49:26 -0800,40.7268,-74.0033 5.69976751205585E+017,neutral,1,,,American,djjohnpayne,0,@AmericanAir Am I upgraded on my next flight?,2015-02-23 13:47:01 -0800,40.7541,-73.9782 5.69976628220183E+017,negative,1,Late Flight,1,American,dinner_thoughts,0,@AmericanAir finally at final destination but not w/o extra significant travel expenses & missed work. How can you resolve this experience?,2015-02-23 13:46:32 -0800,40.7616,-73.9827 5.69976293573448E+017,neutral,0.6812,,0,American,cmkest,0,"@AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?",2015-02-23 13:45:12 -0800,40.7673,-73.9607 5.69976030708048E+017,positive,1,,,American,AmySaunders19,0,@AmericanAir Delaney and Shawn at DFW showed exceptional customer service today. Will happily choose AA whenever possible now! Thank you!,2015-02-23 13:44:10 -0800,40.6798,-73.9983 5.69975778953142E+017,negative,1,Customer Service Issue,1,American,cbratch67,0,@AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck!,2015-02-23 13:43:09 -0800,40.7444,-73.9905 5.69975659730051E+017,negative,1,Customer Service Issue,1,American,RHFIT,0,@AmericanAir already shared with them. Nothing done!,2015-02-23 13:42:41 -0800,40.7199,-73.9962 5.6997565069133E+017,negative,1,Late Flight,0.6545,American,MDTwankyTwank,0,@AmericanAir @kanne822 @SouthwestAir is better than AA.,2015-02-23 13:42:39 -0800,40.7444,-74.0066 5.69975294158901E+017,negative,0.6714,Customer Service Issue,0.6714,American,MusseZam,0,"@AmericanAir I really can't there though to an agent, and I am worried about my reservation. Can you help me out!",2015-02-23 13:41:14 -0800,40.7221,-74.0112 5.69975287364002E+017,negative,1,Customer Service Issue,0.3964,American,kanne822,0,"@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together!",2015-02-23 13:41:12 -0800,40.7478,-73.987 5.69975175321653E+017,negative,0.6595,Flight Booking Problems,0.6595,American,yesimsure_1,0,@AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y?,2015-02-23 13:40:46 -0800,40.7506,-74.0032 5.69975126659342E+017,negative,1,Customer Service Issue,0.6704,American,evlev1,0,@AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291,2015-02-23 13:40:34 -0800,40.7634,-73.9695 5.69975113694761E+017,positive,1,,,American,BethMyn,0,@AmericanAir thanks... I finally got through this afternoon. :),2015-02-23 13:40:31 -0800,40.7247,-74.0009 5.69975063094501E+017,negative,1,Late Flight,1,American,kanne822,0,"@AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too..",2015-02-23 13:40:19 -0800,40.7559,-73.9924 5.69974766393823E+017,negative,1,Lost Luggage,1,American,FunNateofPMG,0,@AmericanAir WHERE IS MY BAG?!?!?!,2015-02-23 13:39:08 -0800,40.8416,-73.9424 5.69974705811108E+017,neutral,0.6438,,0,American,kanne822,0,@AmericanAir it was 639,2015-02-23 13:38:54 -0800,40.7187,-73.9923 5.69974668406297E+017,negative,1,Late Flight,0.3442,American,kanne822,0,@AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes!,2015-02-23 13:38:45 -0800,40.6464,-73.7896 5.69974641214644E+017,neutral,0.6491,,,American,mmalarkey,0,@AmericanAir #AmericanAirlines on approach to mex.... http://t.co/se57dmjHiW,2015-02-23 13:38:38 -0800,40.6464,-73.7896 5.69974508435563E+017,negative,1,Customer Service Issue,0.6412,American,TejasGooner,0,"@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available",2015-02-23 13:38:07 -0800,40.7232,-73.9988 5.69974423903715E+017,negative,0.6488,Flight Booking Problems,0.3346,American,UllCon,0,"@AmericanAir I paid using Paypal online and after I was charged there was a ""System Error"" which is what I ended up calling about.",2015-02-23 13:37:46 -0800,40.7218,-73.9597 5.69974318463119E+017,positive,1,,,American,jjqb1,0,@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all,2015-02-23 13:37:21 -0800,40.7095,-74.0137 5.69974287286845E+017,negative,1,Flight Booking Problems,0.6541,American,AnnaIntheCity,0,"@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket.",2015-02-23 13:37:14 -0800,40.7556,-73.9873 5.69974234908389E+017,positive,1,,,American,softwaredoug,0,"@AmericanAir thanks, I'll look forward to the response.",2015-02-23 13:37:01 -0800,40.732,-74.0038 5.69973945270546E+017,negative,1,Customer Service Issue,1,American,TERRILHERNANDEZ,0,@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!,2015-02-23 13:35:52 -0800,40.8318,-73.9355 5.6997350439064E+017,negative,1,Customer Service Issue,1,American,iAMalexmetz,0,@AmericanAir yes there's issues on the site as well unfortunately.,2015-02-23 13:34:07 -0800,40.7182,-73.9856 5.69973352837853E+017,neutral,1,,,American,TheRealOsleger,0,@AmericanAir about when can I see a new American Airlines credit card to replace my USAIRWAYS dividend MasterCard?,2015-02-23 13:33:31 -0800,40.7233,-74.0063 5.69973337050341E+017,negative,0.6578,Cancelled Flight,0.6578,American,dustinpjones,0,@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.,2015-02-23 13:33:27 -0800,40.765,-73.9809 5.69973278699352E+017,negative,0.7014,Customer Service Issue,0.7014,American,onefjef,0,"@AmericanAir Will it be this year, do you think?",2015-02-23 13:33:13 -0800,40.7274,-73.9918 5.6997310507599E+017,positive,0.6763,,0,American,soundsofsatori,0,"@AmericanAir thank you, truly appreciate the help, just sent a DM",2015-02-23 13:32:32 -0800,40.9426,-74.1526 5.69973034880098E+017,negative,1,Customer Service Issue,1,American,skadott,0,"@americanair the best is your 800 message saying to use website and your website is saying you need to call. If you don't answer, #hardtodo",2015-02-23 13:32:15 -0800,40.7255,-74.0092 5.69972985521533E+017,negative,1,Customer Service Issue,1,American,T_Lubinski,0,@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck,2015-02-23 13:32:03 -0800,40.7118,-73.9631 5.69972935227675E+017,negative,1,longlines,0.3469,American,Itoe20,0,"@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized",2015-02-23 13:31:52 -0800,40.7552,-73.9851 5.69972777593262E+017,negative,1,Cancelled Flight,1,American,StephanSDalal,0,"@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful.",2015-02-23 13:31:14 -0800,40.7611,-73.9844 5.69972721901277E+017,negative,1,Lost Luggage,1,American,FunNateofPMG,0,@AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG!,2015-02-23 13:31:01 -0800,40.7502,-74.0024 5.69972513721229E+017,negative,1,Can't Tell,0.6777,American,ezemanalyst,0,"@AmericanAir hah, best flight attendant response, if you not happy getting screwed over, you have other carriers. hahahah pathetic",2015-02-23 13:30:11 -0800,40.7474,-74.002 5.69972422130033E+017,negative,1,Cancelled Flight,1,American,Itoe20,0,"@AmericanAir AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to ""weather"", while other flights were still landing at DFW",2015-02-23 13:29:49 -0800,40.7348,-73.5952 5.69972047931003E+017,neutral,0.3485,,0,American,_CHarrington_,0,@AmericanAir boarding in 2mins YAY!!!!,2015-02-23 13:28:20 -0800,40.7304,-73.9743 5.69971998572589E+017,negative,1,Customer Service Issue,0.3526,American,ezemanalyst,0,"@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck",2015-02-23 13:28:08 -0800,40.7381,-73.9741 5.6997175649833E+017,positive,0.6498,,,American,davidmacho,0,@AmericanAir Thank you so much.,2015-02-23 13:27:10 -0800,40.7229,-73.9932 5.69971722155209E+017,negative,1,Customer Service Issue,1,American,skadott,0,@AmericanAir 12 calls in the span of two days........none of which available to speak to someone. You are un F-in believable. worst ever,2015-02-23 13:27:02 -0800,40.7456,-73.9778 5.69971637296083E+017,negative,1,Customer Service Issue,1,American,pantsasnapkins,0,@AmericanAir @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters!,2015-02-23 13:26:42 -0800,40.7453,-73.9904 5.69971216934527E+017,negative,0.7052,Customer Service Issue,0.3808,American,pantsasnapkins,0,@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes.,2015-02-23 13:25:02 -0800,40.805,-73.9647 5.6997082932226E+017,negative,1,Customer Service Issue,1,American,hamms6,0,".@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now",2015-02-23 13:23:29 -0800,40.7644,-73.9796 5.69970775517741E+017,neutral,1,,,American,stackach,0,"@AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!",2015-02-23 13:23:17 -0800,40.7477,-74.0045 5.69970318305047E+017,negative,1,Customer Service Issue,0.6113,American,horizon_endless,0,@AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat.,2015-02-23 13:21:28 -0800,40.771,-73.9537 5.69970235392074E+017,negative,1,Customer Service Issue,0.6576,American,IlyssaPanitz,0,"@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?",2015-02-23 13:21:08 -0800,40.7357,-73.4415 5.69969599711572E+017,negative,1,Customer Service Issue,1,American,joseglopez00,1,@AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day,2015-02-23 13:18:36 -0800,40.7693,-73.985 5.6996945619087E+017,negative,1,Flight Attendant Complaints,0.3587,American,ashritt,0,"@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant",2015-02-23 13:18:02 -0800,40.7435,-74.0072 5.69969455171813E+017,negative,1,Customer Service Issue,0.6326,American,SyracuseJen,0,@AmericanAir will not let me reuse my ticket. Thus I have booked my vacation with Delta! Never flying on American again......,2015-02-23 13:18:02 -0800,40.7278,-73.9911 5.69969374875882E+017,negative,1,Customer Service Issue,1,American,iAMalexmetz,0,@AmericanAir now 2 hrs! Guess I should just hang up & give up on using my award miles before prices jump? Hm thanks http://t.co/LE4H2gTzXZ,2015-02-23 13:17:43 -0800,40.6378,-73.9732 5.69969267589947E+017,negative,1,Customer Service Issue,1,American,LightSuitcase,0,@AmericanAir Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now.,2015-02-23 13:17:17 -0800,40.8295,-73.9237 5.69968904409215E+017,negative,1,Flight Attendant Complaints,0.6553,American,ashritt,0,"@AmericanAir she was rude, unprofessional, not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!",2015-02-23 13:15:50 -0800,40.7275,-73.8558 5.69968010431066E+017,negative,1,Customer Service Issue,0.3455,American,ashritt,0,@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW & got here and that was only standby.,2015-02-23 13:12:17 -0800,40.7075,-73.9428 5.69967909155447E+017,positive,1,,,American,paylukkar,0,@AmericanAir thank you for the assistance,2015-02-23 13:11:53 -0800,40.7344,-74.0026 5.69967897600139E+017,negative,0.664,Late Flight,0.664,American,Potatopainter,0,"@AmericanAir Hello, question, How many balloons do you think it will take to life up one of your planes?",2015-02-23 13:11:50 -0800,40.7142,-74.0145 5.69967441591145E+017,negative,0.6466,Late Flight,0.3313,American,ChuyAlberto,0,@AmericanAir need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW & find out I can't travel http://t.co/gVgKHbx1RB,2015-02-23 13:10:02 -0800,40.7403,-74.0059 5.69967045544006E+017,negative,1,Customer Service Issue,1,American,_rtuck,0,"@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim",2015-02-23 13:08:27 -0800,40.8603,-73.9765 5.6996682663911E+017,negative,0.6817,Cancelled Flight,0.6817,American,almarc44,0,@AmericanAir hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me?,2015-02-23 13:07:35 -0800,40.7141,-73.9554 5.69966496698343E+017,negative,1,Late Flight,0.3645,American,beejy,0,@AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain,2015-02-23 13:06:16 -0800,40.7404,-74.0062 5.69966076047438E+017,neutral,0.6421,,0,American,flemmingerin,0,@AmericanAir Thanks for doing that but now it's telling me to go to the airport and check in with an agent-what's up? http://t.co/PfseNJk5Pw,2015-02-23 13:04:36 -0800,40.7393,-74.0279 5.69966060926947E+017,neutral,1,,,American,kayliemj,0,@AmericanAir what's the best number to use?,2015-02-23 13:04:33 -0800,40.7657,-73.9826 5.69965873752105E+017,negative,1,Customer Service Issue,0.72,American,kcgent,0,@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours. Got a call but was hung up on.,2015-02-23 13:03:48 -0800,40.7607,-73.9782 5.69965247093731E+017,negative,1,Customer Service Issue,1,American,PhilAuxier,0,@AmericanAir been on the phone for 47 minutes...said it would be 10... Any advice?,2015-02-23 13:01:19 -0800,40.7298,-73.9911 5.69964670531973E+017,positive,1,,,American,Laurelinesblog,0,"@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN",2015-02-23 12:59:01 -0800,40.7561,-73.987 5.6996449306692E+017,positive,0.6537,,0,American,MikeThomas_Says,0,@AmericanAir thanks. Delivery status??,2015-02-23 12:58:19 -0800,40.7334,-74.0027 5.69964335038124E+017,negative,1,Customer Service Issue,0.657,American,aepleiss,0,@AmericanAir I don't believe it's acceptable to have a ticket # changed after check in time & not be notified. Apparently that's standard.,2015-02-23 12:57:41 -0800,40.7632,-73.9853 5.69964162979222E+017,negative,1,Customer Service Issue,0.6905,American,FNMacDougall,0,"@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?",2015-02-23 12:57:00 -0800,40.7433,-74.0036 5.69963767066272E+017,negative,1,Late Flight,1,American,hootkurtis,0,@AmericanAir our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call?,2015-02-23 12:55:26 -0800,40.7452,-73.9963 5.69963701794517E+017,negative,1,Flight Booking Problems,0.3702,American,RHFIT,0,"@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r",2015-02-23 12:55:10 -0800,40.7187,-73.957 5.69962943980286E+017,negative,1,Late Flight,0.3399,American,jocelyalatorre,0,@AmericanAir we did check before going to de airport and everything was fine. #fail,2015-02-23 12:52:09 -0800,40.7196,-74.0045 5.69962905493316E+017,negative,1,Can't Tell,0.6562,American,RHFIT,0,@AmericanAir attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS,2015-02-23 12:52:00 -0800,40.7505,-74.0022 5.69962901601006E+017,neutral,0.6579,,0,American,AyDiosMio,0,@AmericanAir I had booked online but unable to Cancelled Flight online. But finally got thru.,2015-02-23 12:51:59 -0800,40.7356,-74.0027 5.69962686219289E+017,positive,1,,,American,AJerbearAffair,2,@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!,2015-02-23 12:51:08 -0800,40.747,-74.0047 5.69962494283919E+017,negative,0.6897,Flight Booking Problems,0.6897,American,UllCon,0,@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.,2015-02-23 12:50:22 -0800,40.813,-73.9441 5.69962134328779E+017,negative,1,Customer Service Issue,1,American,roblasvegas,0,@AmericanAir This entire process took sooooo long that no decent seats are left. #customerservice,2015-02-23 12:48:56 -0800,40.8089,-73.9384 5.69961680530248E+017,neutral,1,,,American,dgoot,0,@AmericanAir our flight attendant announced that we have transportation waiting for us for that flight so I think we'll make it.,2015-02-23 12:47:08 -0800,40.7497,-73.9879 5.69961398890992E+017,negative,1,Customer Service Issue,0.6475,American,iAMalexmetz,0,@AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http://t.co/cEHrOeurC5,2015-02-23 12:46:01 -0800,40.721,-73.9879 5.6996139855138E+017,negative,0.6751,Flight Booking Problems,0.3649,American,AnnaIntheCity,0,@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all.,2015-02-23 12:46:01 -0800,40.7216,-74.0049 5.69961302338073E+017,positive,1,,,American,mike_square,0,@AmericanAir Thank you!!!! I will be there to pick her up on time.,2015-02-23 12:45:38 -0800,40.7616,-73.9775 5.69961111086363E+017,negative,1,Flight Booking Problems,0.3535,American,softwaredoug,0,"@AmericanAir the original receipt lists my flight cost as $89ish, and doesn't reflect the use of a voucher",2015-02-23 12:44:52 -0800,40.7313,-73.9885 5.69960667140235E+017,neutral,0.7152,,0,American,GorillaChopper,0,@AmericanAir so whats the hold up on flight 4302?,2015-02-23 12:43:07 -0800,40.7164,-74.0092 5.69960665827258E+017,positive,1,,,American,scottfmurphy,0,"@AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion.",2015-02-23 12:43:06 -0800,40.8798,-73.9179 5.69960303514923E+017,negative,1,Customer Service Issue,1,American,avaflav13,0,@AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you.,2015-02-23 12:41:40 -0800,40.7546,-73.9934 5.69959876706886E+017,negative,1,Lost Luggage,0.708,American,j_baucom,0,"@AmericanAir After being patient about my ""delayed"" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable!",2015-02-23 12:39:58 -0800,40.7107,-74.0078 5.69959631256052E+017,negative,1,Customer Service Issue,1,American,avaflav13,0,@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service.,2015-02-23 12:39:00 -0800,40.765,-73.9828 5.69959601011069E+017,negative,1,Late Flight,0.3726,American,ezemanalyst,0,"@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event. Sent to three gates in the night",2015-02-23 12:38:52 -0800,40.7625,-73.9786 5.69959182729785E+017,negative,1,Flight Booking Problems,0.3364,American,avaflav13,0,@AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive),2015-02-23 12:37:13 -0800,40.8036,-73.9521 5.69958916668305E+017,negative,1,Flight Booking Problems,0.6702,American,avaflav13,0,"@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline.",2015-02-23 12:36:09 -0800,40.7387,-73.9281 5.69958642411123E+017,negative,1,Late Flight,0.6685,American,avaflav13,0,"@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work.",2015-02-23 12:35:04 -0800,40.724,-73.9919 5.69958485913244E+017,negative,1,Late Flight,0.6575,American,_CHarrington_,0,"@AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said ""we are waiting for the mechanics to finish lunch""!",2015-02-23 12:34:27 -0800,40.8057,-73.9406 5.69958295919731E+017,neutral,0.6655,,0,American,avaflav13,0,"@AmericanAir Considering it was past midnight, I hung up and called again to receive another service call.",2015-02-23 12:33:41 -0800,40.7281,-73.9846 5.69958232162222E+017,neutral,1,,,American,NefBonifacio,0,@AmericanAir can I redeem AAdavantage miles on LAN flights?,2015-02-23 12:33:26 -0800,40.7721,-73.979 5.69958224968983E+017,negative,1,Customer Service Issue,1,American,Rizzilient,0,"@AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST. I'm having no luck -help!",2015-02-23 12:33:24 -0800,40.794,-73.9702 5.6995795863477E+017,negative,1,Late Flight,0.6591,American,avaflav13,0,"@AmericanAir Was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour.",2015-02-23 12:32:21 -0800,41.0038,-74.3645 5.69957703813976E+017,negative,1,Cancelled Flight,1,American,avaflav13,0,@AmericanAir You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday.,2015-02-23 12:31:20 -0800,40.7461,-73.9888 5.69957675548721E+017,negative,1,Lost Luggage,0.6867,American,Robin_Downing,0,"@AmericanAir Just called regarding my bag, came in yesterday and no one notified more or updated the online record locator #customerservice",2015-02-23 12:31:13 -0800,40.6412,-73.7879 5.69957170369815E+017,negative,1,Customer Service Issue,1,American,elwoodblues77,0,@AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows.,2015-02-23 12:29:13 -0800,40.7305,-73.9947 5.69957163138884E+017,positive,0.6983,,,American,brooks_angus,0,@AmericanAir thanks,2015-02-23 12:29:11 -0800,40.7531,-73.9338 5.6995700075214E+017,negative,1,Can't Tell,0.6874,American,elwoodblues77,0,@AmericanAir unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take,2015-02-23 12:28:32 -0800,40.7502,-73.9741 5.69956742122983E+017,negative,1,Customer Service Issue,1,American,elwoodblues77,0,@AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply,2015-02-23 12:27:31 -0800,40.7234,-73.9883 5.69956658199134E+017,neutral,1,,,American,benskur,0,@AmericanAir is there a probability that flight 1330 from DFW to DTW will be delayed or Cancelled Flighted?,2015-02-23 12:27:11 -0800,40.7716,-73.9887 5.69956285828854E+017,positive,1,,,American,flemmingerin,0,@AmericanAir THANK YOU!!! 👍👍👍👍👍,2015-02-23 12:25:42 -0800,40.8603,-73.9764 5.69955742276407E+017,neutral,0.6576,,0,American,bitter__tweet,0,"@AmericanAir Uhmmm we need @JColeNC down in Dallas,Tx for his tour 😫😫😫",2015-02-23 12:23:32 -0800,40.7552,-73.9821 5.69955122819818E+017,negative,1,Customer Service Issue,1,American,cannontekstar,0,@AmericanAir is there a way to reserve my dog’s flight without speaking with a representative? Just was booted from your helpline!,2015-02-23 12:21:05 -0800,40.7677,-73.9851 5.69954275016765E+017,negative,1,Customer Service Issue,1,American,owenHweaver,0,@AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler!,2015-02-23 12:17:43 -0800,40.8067,-73.9648 5.69954220184605E+017,negative,0.7125,Lost Luggage,0.7125,American,reebokpumped,0,"@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD",2015-02-23 12:17:29 -0800,40.7853,-73.9715 5.69954199821275E+017,negative,1,Cancelled Flight,1,American,UllCon,0,@AmericanAir it's GTSVYB. It says it's Cancelled Flightled when I try to check.,2015-02-23 12:17:25 -0800,40.7594,-73.9773 5.69953628687102E+017,positive,0.6826,,0,American,megan_shearin,0,@AmericanAir thank you. They are processing my refund.,2015-02-23 12:15:08 -0800,40.7835,-73.977 5.69953475640996E+017,negative,0.6796,Flight Booking Problems,0.3474,American,kayliemj,0,"@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?",2015-02-23 12:14:32 -0800,40.7313,-73.9866 5.69953006847955E+017,negative,1,Customer Service Issue,1,American,thomashoward88,0,"@AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions.",2015-02-23 12:12:40 -0800,40.9733,-73.7819 5.69952984257294E+017,positive,0.6709,,,American,DigitalEdMom,0,"@AmericanAir Thanks for asking On second plane after maintenance issue, for flight from ORD to LIT. Sitting at gate in very very warm plane",2015-02-23 12:12:35 -0800,40.7664,-73.9878 5.69952945028108E+017,negative,1,Bad Flight,0.3855,American,DanJWillis,0,"@AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the ""flyers right's booklet""",2015-02-23 12:12:25 -0800,40.757,-73.974 5.69952929756672E+017,neutral,0.6834,,0,American,luzer,0,@AmericanAir please dm me,2015-02-23 12:12:22 -0800,40.752,-73.9936 5.69952639116448E+017,negative,1,Customer Service Issue,0.6878,American,dorothykirk,0,@AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday.,2015-02-23 12:11:13 -0800,40.7225,-73.9936 5.69952247641199E+017,negative,1,Lost Luggage,1,American,GrrraceSM,0,"@AmericanAir Oh, and losing my luggage #ridiculous # angrybird # where'smybag",2015-02-23 12:09:39 -0800,40.7476,-73.9923 5.69951896808464E+017,positive,1,,,American,Bobbyted,0,@AmericanAir great job and great service in and out of SDF this weekend during the winter storm.,2015-02-23 12:08:16 -0800,40.7773,-73.9601 5.69951566784045E+017,negative,1,Lost Luggage,1,American,Choreocon,0,@AmericanAir please get it together and find my husbands luggage! You're ruining his ski trip to Aspen! 3rd day no luggage.,2015-02-23 12:06:57 -0800,40.7479,-74.0374 5.69951438329086E+017,negative,0.6867,Can't Tell,0.372,American,CraigPokorny,0,"@AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain.",2015-02-23 12:06:26 -0800,40.7688,-73.8671 5.69951363670643E+017,positive,1,,,American,survivorsburg,0,@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx,2015-02-23 12:06:08 -0800,40.725,-74.0358 5.69951353205871E+017,neutral,1,,,American,thomas199023,0,@AmericanAir could you check if there is SWU (typo in last post) space on AA199 MXP-JFK Feb 28th? Thanks,2015-02-23 12:06:06 -0800,40.725,-74.0358 5.6995122251554E+017,neutral,1,,,American,thomas199023,0,@AmericanAir could you check if there is SVU space on AA199 MXP-JFK Feb 28th? Thanks,2015-02-23 12:05:35 -0800,40.8189,-73.9544 5.6995101603398E+017,positive,1,,,American,scottfmurphy,0,"@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?",2015-02-23 12:04:46 -0800,40.7187,-73.9909 5.69950980638413E+017,negative,1,Late Flight,0.6841,American,ejber812,0,@AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands.,2015-02-23 12:04:37 -0800,40.765,-73.9867 5.69950766485541E+017,negative,1,Lost Luggage,0.6974,American,Six_Pack_Pollak,0,@AmericanAir thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam!,2015-02-23 12:03:46 -0800,40.7386,-73.9957 5.69950724983026E+017,positive,1,,,American,Apas717,0,@AmericanAir yes I have. Thanks,2015-02-23 12:03:36 -0800,40.7843,-73.9542 5.69950555344228E+017,negative,1,Customer Service Issue,1,American,SuzanneNaylor,0,@AmericanAir 77min still on hold to chg award travel #sorrynotsorry,2015-02-23 12:02:56 -0800,40.7776,-74.0107 5.69950510981083E+017,negative,1,Customer Service Issue,1,American,CraigPokorny,0,@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then...,2015-02-23 12:02:45 -0800,40.9456,-74.0288 5.69949946146742E+017,positive,1,,,American,sichbella,0,@AmericanAir i got a new reservation for tomorrow. Thanks!,2015-02-23 12:00:30 -0800,40.7779,-73.9539 5.69949655905264E+017,neutral,1,,,American,davidmacho,0,"@AmericanAir I have a couple questions for you, if you’re available for PM?",2015-02-23 11:59:21 -0800,40.6842,-73.9323 5.69949415458214E+017,neutral,0.6409,,0,American,mike_square,0,@AmericanAir Is my friends flight 386 from JAX to DFW Cancelled Flighted?,2015-02-23 11:58:24 -0800,40.7639,-73.9939 5.69949017674809E+017,negative,1,Customer Service Issue,1,American,scapshaw,0,@AmericanAir still not taking calls ? Storm ended 2 days ago. Be like pats and #doyourjob,2015-02-23 11:56:49 -0800,40.7639,-73.9939 5.69948991569265E+017,positive,0.6604,,,American,MuseAMohamed,0,"@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!",2015-02-23 11:56:43 -0800,40.7726,-73.9512 5.69948758118527E+017,neutral,1,,,American,flemmingerin,0,@AmericanAir Thank you,2015-02-23 11:55:47 -0800,40.7806,-73.9521 5.69948646717813E+017,positive,1,,,American,Metalmikefisher,0,@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!,2015-02-23 11:55:21 -0800,40.779,-73.9601 5.69948645853786E+017,negative,1,Customer Service Issue,0.6422,American,Rozzinbags5,0,@AmericanAir not helpful,2015-02-23 11:55:20 -0800,40.7124,-74.0091 5.69948507018129E+017,negative,1,Customer Service Issue,0.6873,American,StephRest,0,"@AmericanAir you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt",2015-02-23 11:54:47 -0800,40.7388,-74.0082 5.69948411966976E+017,neutral,1,,,American,MEGENTRIPODI,0,"@AmericanAir but my friend was told she was able to use her credit with the airline towards one of my flights, then was told she couldn't.",2015-02-23 11:54:25 -0800,40.7786,-73.9813 5.69948398545039E+017,negative,1,longlines,0.7188,American,maccom,0,@AmericanAir hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b,2015-02-23 11:54:21 -0800,40.7626,-73.9217 5.6994831494853E+017,neutral,1,,,American,MEGENTRIPODI,0,@AmericanAir well you spelled my name wrong.,2015-02-23 11:54:02 -0800,40.6953,-73.9977 5.69948241116017E+017,negative,1,Customer Service Issue,1,American,StephRest,0,"@AmericanAir 2 hours now! No I'm not patient. Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold",2015-02-23 11:53:44 -0800,40.7765,-73.96 5.69947414263702E+017,negative,1,Late Flight,0.6909,American,rduffy487,0,@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.,2015-02-23 11:50:27 -0800,40.7462,-74.036 5.69947324316721E+017,negative,1,Customer Service Issue,0.6671,American,ImprotaD,0,@AmericanAir no standby line update online or on app either is troubling,2015-02-23 11:50:05 -0800,40.742,-73.9789 5.69946742277452E+017,negative,0.6379,Flight Booking Problems,0.3578,American,janetmcq,0,"@AmericanAir No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis",2015-02-23 11:47:47 -0800,40.7319,-73.9963 5.69946475163034E+017,positive,1,,,American,Baynhambristol,0,"@AmericanAir thx, just sent the DM",2015-02-23 11:46:43 -0800,40.7363,-73.9966 5.6994601298867E+017,negative,1,Customer Service Issue,1,American,mcconnell_km,0,@AmericanAir Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up!,2015-02-23 11:44:53 -0800,40.7413,-73.9939 5.69945910546989E+017,negative,1,Damaged Luggage,1,American,Polarbert,0,@americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it.,2015-02-23 11:44:28 -0800,40.7473,-73.9769 5.69945018527429E+017,negative,1,Can't Tell,0.6651,American,ImprotaD,0,@AmericanAir 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl,2015-02-23 11:40:56 -0800,40.7473,-73.9769 5.69944807830737E+017,negative,1,Cancelled Flight,0.6584,American,ImprotaD,0,@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line.,2015-02-23 11:40:05 -0800,40.7835,-73.9572 5.69944699877724E+017,negative,1,Customer Service Issue,0.6246,American,miajain,0,@AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.,2015-02-23 11:39:40 -0800,40.7426,-73.9961 5.69944355261305E+017,negative,1,Lost Luggage,1,American,MikeThomas_Says,0,"@AmericanAir ""bag has not yet been located"". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?",2015-02-23 11:38:18 -0800,40.7274,-73.9922 5.69944281512686E+017,negative,0.6448,Customer Service Issue,0.6448,American,AyDiosMio,0,@AmericanAir FYI...call stilling getting dropped. After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!,2015-02-23 11:38:00 -0800,40.7813,-73.9801 5.69943700010172E+017,negative,0.7031,Can't Tell,0.7031,American,CYancey74,0,@AmericanAir @maxfitgirl29 next time fly Southwest...,2015-02-23 11:35:41 -0800,40.7206,-73.9815 5.69943022474957E+017,negative,1,Customer Service Issue,1,American,kayliemj,0,@AmericanAir Still on hold. Way to suck.,2015-02-23 11:33:00 -0800,40.7836,-73.9714 5.69942287318458E+017,positive,1,,,American,RebeccaPla,0,@AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!,2015-02-23 11:30:04 -0800,40.7808,-73.9496 5.6994222622405E+017,negative,1,Late Flight,1,American,ebaska225,0,@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be,2015-02-23 11:29:50 -0800,40.7795,-73.9879 5.69942200735425E+017,negative,1,Can't Tell,0.6688,American,thomashoward88,0,"@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox.",2015-02-23 11:29:44 -0800,40.7631,-73.9804 5.69942094766326E+017,negative,1,Can't Tell,1,American,corkanddeb,0,@AmericanAir get me outta here,2015-02-23 11:29:19 -0800,40.7747,-73.9482 5.69942084393824E+017,negative,1,Customer Service Issue,1,American,hellomichaellee,0,@americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung up…,2015-02-23 11:29:16 -0800,40.7328,-73.9921 5.69942011916259E+017,negative,0.6326,Customer Service Issue,0.6326,American,remixrio,0,@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions,2015-02-23 11:28:59 -0800,40.7474,-73.9121 5.6994185813207E+017,negative,1,Bad Flight,0.6404,American,Aero0729,0,@AmericanAir don't they already know ? Isn't everyone sharing how nasty the food is? It's not even close to decent.,2015-02-23 11:28:22 -0800,40.7264,-73.9513 5.6994164788403E+017,positive,0.6391,,0,American,maxfitgirl29,0,@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate.,2015-02-23 11:27:32 -0800,40.7742,-73.9513 5.69941389208719E+017,negative,1,Flight Booking Problems,0.3482,American,bkice_,0,@AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it,2015-02-23 11:26:30 -0800,40.7482,-74.0054 5.69940980809343E+017,negative,1,Cancelled Flight,0.6326,American,kayliemj,0,"@AmericanAir On hold since 5am. When no one can get to the airport, Cancelled Flight flight, don't make us pay huge fee to change flight.",2015-02-23 11:24:53 -0800,40.743,-73.9798 5.69940935875948E+017,positive,0.6713,,,American,MJS_23,0,@AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga,2015-02-23 11:24:42 -0800,40.7771,-73.9892 5.69940889902035E+017,neutral,1,,,American,MikeBarr63,0,@AmericanAir due to road conditions,2015-02-23 11:24:31 -0800,40.7418,-73.9957 5.69940832691753E+017,neutral,1,,,American,MikeBarr63,0,@AmericanAir I was going to change it to tomorrow because I am concerned if the fllight does make I won't be able to leave the airport 1/2,2015-02-23 11:24:18 -0800,40.7677,-73.985 5.69940740454937E+017,positive,1,,,American,polpastor21,0,"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!",2015-02-23 11:23:56 -0800,40.7677,-73.985 5.69940685757014E+017,negative,1,Can't Tell,0.3831,American,ezemanalyst,0,"@AmericanAir so if your genuine, give me your opinion on what occurred last night 445 fly from phl, to mia. No assistance at airport",2015-02-23 11:23:43 -0800,40.7063,-74.0094 5.69940582572945E+017,negative,1,Flight Booking Problems,0.3652,American,dgoot,0,@AmericanAir How can I get a flight change while in the air? Delays causing a missed connection again. There is 1 seat for Late Flightr,2015-02-23 11:23:18 -0800,40.767,-73.9794 5.69940199842525E+017,negative,1,Customer Service Issue,1,American,lwestrada,0,@AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me. This is why you lose customers,2015-02-23 11:21:47 -0800,40.7723,-73.9904 5.69940147615113E+017,negative,1,Customer Service Issue,1,American,kayliemj,0,"@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight & been on hold all day.",2015-02-23 11:21:34 -0800,40.7721,-73.9501 5.69940075120874E+017,negative,1,Customer Service Issue,0.3455,American,DanJWillis,0,@AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??,2015-02-23 11:21:17 -0800,40.7751,-73.9885 5.69939736782963E+017,negative,1,Customer Service Issue,1,American,flemmingerin,0,@AmericanAir Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day.,2015-02-23 11:19:56 -0800,40.7765,-73.9578 5.69939391277351E+017,positive,1,,,American,scottfmurphy,0,@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.,2015-02-23 11:18:34 -0800,40.7673,-73.9548 5.69939156740149E+017,negative,1,Flight Booking Problems,0.6454,American,ipodipoor,0,@AmericanAir I paid seat upgrade b4 the severe weather. Got booked on another flight but did not get upgrade. Was calling to inquire. HELP!,2015-02-23 11:17:38 -0800,40.7808,-73.9527 5.69938864028013E+017,positive,1,,,American,Lvalenzuela14,0,@AmericanAir thanks!,2015-02-23 11:16:28 -0800,40.7729,-73.9659 5.69938844746957E+017,positive,1,,,American,survivorsburg,0,@AmericanAir well Done all of you xx,2015-02-23 11:16:24 -0800,40.7287,-73.9966 5.69938485844423E+017,positive,0.714,,,American,flemmingerin,0,"@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info.",2015-02-23 11:14:58 -0800,40.7282,-73.9847 5.69938319024333E+017,negative,1,Can't Tell,0.6905,American,weezerandburnie,0,@AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister,2015-02-23 11:14:18 -0800,40.7505,-73.9947 5.69937998806012E+017,negative,1,Customer Service Issue,1,American,Rozzinbags5,0,@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.,2015-02-23 11:13:02 -0800,40.6828,-73.915 5.69937987619803E+017,negative,1,Flight Booking Problems,0.6509,American,CraigPokorny,0,"@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too",2015-02-23 11:12:59 -0800,40.7777,-73.9459 5.69937801942311E+017,negative,1,Customer Service Issue,1,American,tgd011,0,@AmericanAir When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call Late Flightr..,2015-02-23 11:12:15 -0800,40.7686,-73.962 5.69937673206534E+017,positive,1,,,American,CliffordGries,0,@AmericanAir My father loved working for you as well as PanAm,2015-02-23 11:11:44 -0800,40.7789,-73.9559 5.69937638674829E+017,negative,1,Late Flight,1,American,AdamWocel,0,@AmericanAir 249 EWR - DFW is now stopping BNA to refuel 4 bad weather? Are YOU just trying to get the plane closer 2 DFW then Cancelled Flight on us?,2015-02-23 11:11:36 -0800,40.7772,-73.9499 5.69937108095205E+017,negative,1,Flight Booking Problems,0.6812,American,LJoyce11,0,"@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available.",2015-02-23 11:09:30 -0800,40.8546,-73.9054 5.6993689316649E+017,negative,1,Can't Tell,0.7044,American,maxfitgirl29,0,@AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain,2015-02-23 11:08:38 -0800,40.6784,-74.0131 5.69936251551232E+017,positive,1,,,American,2lnr,0,@AmericanAir CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!,2015-02-23 11:06:05 -0800,40.6951,-74.1782 5.69935980129448E+017,negative,1,Late Flight,1,American,maxfitgirl29,0,@AmericanAir we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service.,2015-02-23 11:05:01 -0800,40.7504,-73.9947 5.69935692161135E+017,neutral,0.7145,,0,American,softwaredoug,0,@AmericanAir I wrote down the evoucher number. I got rid of the voucher when I purchased air fair,2015-02-23 11:03:52 -0800,40.6801,-73.9676 5.69935135895884E+017,negative,1,Flight Booking Problems,0.3409,American,nic_tudobem,0,@AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true,2015-02-23 11:01:39 -0800,40.774,-73.8723 5.6993446061704E+017,neutral,1,,,American,steveyuhas,0,"@AmericanAir @MattThomasNews When did American Airlines start flying to and from Siberia? Wait, this is the USA? Oy!",2015-02-23 10:58:58 -0800,40.7799,-73.9807 5.69934458364813E+017,neutral,1,,,American,Cottopanama85,0,@AmericanAir followback,2015-02-23 10:58:58 -0800,40.7515,-73.9764 5.6993445721541E+017,neutral,1,,,American,TheAdamRizz,0,"@AmericanAir Hahaha.... ""Meanwhile in Russia....""",2015-02-23 10:58:58 -0800,40.7549,-73.9735 5.69934371488203E+017,positive,0.7107,,,American,TomDorans,0,@AmericanAir thanks for keeping us safe,2015-02-23 10:58:37 -0800,40.8599,-73.9296 5.69934354241212E+017,negative,0.6984,Flight Attendant Complaints,0.3764,American,Airportcluster,1,"@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport Lots of info available of #winterops",2015-02-23 10:58:33 -0800,40.7743,-73.9885 5.69934205611872E+017,neutral,1,,,American,UllCon,0,"@AmericanAir is that the ""record locator""?",2015-02-23 10:57:58 -0800,40.7182,-73.9867 5.69934170819948E+017,negative,1,Customer Service Issue,1,American,revelsbl,0,@AmericanAir you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight!,2015-02-23 10:57:49 -0800,40.7182,-73.9867 5.6993407664103E+017,negative,1,Customer Service Issue,1,American,soundsofsatori,0,@AmericanAir been calling for over 24hrs now and getting no where but told to call back by the automated system is extremely frustrating,2015-02-23 10:57:27 -0800,40.7698,-73.9508 5.69933901944066E+017,negative,0.683,Can't Tell,0.3812,American,elwoodblues77,0,@AmericanAir just sad that even after spending so much on tickets all I wanted was for my wife to still go with her sister and no help,2015-02-23 10:56:45 -0800,40.7411,-73.9827 5.69933724743275E+017,negative,1,Lost Luggage,0.7078,American,Gregm528,0,@AmericanAir @USAirways you can help by now finding my baggage!! Reply to me ASAP with who I can direct details to.,2015-02-23 10:56:03 -0800,40.7746,-73.9592 5.69933646385189E+017,neutral,1,,,American,elwoodblues77,0,@AmericanAir no. Prebook flight for wife's 40th bday in NO. I recently have had surgery and can't travel. Won't let another go in my place,2015-02-23 10:55:44 -0800,40.7375,-74.0082 5.6993356532199E+017,negative,1,Customer Service Issue,1,American,blogblogblog,0,"@AmericanAir 4hrs Late Flightr i get a call back, and immediately disconnected",2015-02-23 10:55:25 -0800,40.7714,-73.9484 5.69933008217756E+017,positive,1,,,American,TimMoore,0,"@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)",2015-02-23 10:53:12 -0800,40.7714,-73.9484 5.69932833709527E+017,negative,1,Cancelled Flight,0.3408,American,CandaceAlper,0,@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.,2015-02-23 10:52:31 -0800,40.7736,-73.9557 5.69932363641299E+017,negative,1,Customer Service Issue,0.7276,American,angeltoia95,0,@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous,2015-02-23 10:50:38 -0800,40.7331,-73.9935 5.69932216966517E+017,negative,1,Lost Luggage,0.6685,American,schwartz2max,0,@AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that.,2015-02-23 10:50:04 -0800,40.7692,-73.9596 5.69931787398304E+017,positive,1,,,American,pornobobbie,0,@AmericanAir THANK YOU FOR ALL THE HELP! :P You guys are the best. #americanairlines #americanair,2015-02-23 10:48:21 -0800,40.7365,-74.0416 5.69931677868274E+017,negative,1,Lost Luggage,1,American,derekc21,0,@AmericanAir @derekc21 Hello any one out there ? have you forgotten me ? I need a luggage # for BA. Your dropping the ball here .,2015-02-23 10:47:55 -0800,40.7649,-73.9662 5.69931363505316E+017,negative,1,Flight Booking Problems,0.3422,American,CandaceAlper,0,@AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this?,2015-02-23 10:46:40 -0800,40.7194,-74.0069 5.69931327253967E+017,negative,1,Bad Flight,1,American,Aero0729,0,@AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm,2015-02-23 10:46:31 -0800,40.7562,-73.9833 5.69930805688054E+017,negative,1,Customer Service Issue,1,American,LeslieWolfson,0,@AmericanAir terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage,2015-02-23 10:44:27 -0800,40.7882,-73.9786 5.69930733512491E+017,negative,1,Can't Tell,1,American,WorstThingsBot,0,@AmericanAir really,2015-02-23 10:44:10 -0800,40.7807,-73.9496 5.69930613962072E+017,negative,1,Customer Service Issue,0.6877,American,MikeBarr63,0,@AmericanAir how can I when system always hangs up on me?,2015-02-23 10:43:41 -0800,40.7461,-73.9886 5.69930406591664E+017,neutral,1,,,American,MarkMan23,0,@AmericanAir DM sent,2015-02-23 10:42:52 -0800,40.7773,-73.9522 5.69929944291127E+017,positive,1,,,American,neiljcohen,0,@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!,2015-02-23 10:41:02 -0800,40.756,-73.9727 5.69929677214609E+017,negative,1,Customer Service Issue,1,American,ImprotaD,0,"@AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing.",2015-02-23 10:39:58 -0800,40.6372,-74.0274 5.69929141962699E+017,negative,1,Customer Service Issue,1,American,AyDiosMio,0,@AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24.,2015-02-23 10:37:50 -0800,40.7603,-73.9763 5.69928501966451E+017,neutral,1,,,American,urduckcommander,0,@AmericanAir okay. I just sent it.,2015-02-23 10:35:18 -0800,40.7329,-73.9941 5.69927843666367E+017,negative,1,Customer Service Issue,1,American,stevecorb9,0,@AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply,2015-02-23 10:32:41 -0800,40.7745,-73.9899 5.69927644575183E+017,positive,0.6795,,,American,DL_Dub,0,@AmericanAir thanks.....,2015-02-23 10:31:53 -0800,40.7339,-73.9806 5.69927442657387E+017,negative,1,Customer Service Issue,1,American,ezemanalyst,0,"@AmericanAir seriously, you treat your passengers like shit.",2015-02-23 10:31:05 -0800,40.7748,-73.9653 5.69927042931814E+017,negative,1,Late Flight,0.3807,American,wellapp,0,@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay,2015-02-23 10:29:30 -0800,40.7272,-73.9862 5.69926859699438E+017,negative,1,Customer Service Issue,0.638,American,gingermc23,0,"@AmericanAir got it, so it's just paying extra not to sit in the way back. Awesome. Never again.",2015-02-23 10:28:46 -0800,40.6757,-73.9429 5.6992621240071E+017,negative,1,Customer Service Issue,1,American,ikeNball,0,"@AmericanAir Define ""sincerely"". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media.",2015-02-23 10:26:12 -0800,40.7707,-73.9921 5.69925990283145E+017,neutral,0.6697,,0,American,iSmellNothing,0,"@AmericanAir I'd like to explore both options, and what the cost might be to change the date and destination.",2015-02-23 10:25:19 -0800,40.72,-74.0002 5.69925940224139E+017,neutral,1,,,American,Vaomatua,0,"@AmericanAir #AmericanView The view of Oregon from seat 31F, flight AA1469 2/22/15 http://t.co/t9JBN9WZtq",2015-02-23 10:25:07 -0800,40.7358,-73.9894 5.69925680168726E+017,positive,1,,,American,RaulNath,0,"@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation! #thanksamericanairlines",2015-02-23 10:24:05 -0800,40.7699,-73.9604 5.69925362471211E+017,negative,0.6494,Can't Tell,0.6494,American,nmatasci,0,"@AmericanAir follows the Talent PM of #BDSM porn site http://t.co/UQGW6qsFFU. New ""Economy Dungeon"" class coming? http://t.co/pl9Sop5IHu",2015-02-23 10:22:49 -0800,40.7608,-73.975 5.69925308368884E+017,negative,1,Customer Service Issue,1,American,unicatfan,0,@AmericanAir @usairways who is the next stop after customer service.,2015-02-23 10:22:36 -0800,40.9624,-74.3073 5.69925291331736E+017,negative,1,Customer Service Issue,1,American,JustineTomkins,0,@AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email.,2015-02-23 10:22:32 -0800,40.7294,-73.9802 5.69925171294954E+017,positive,1,,,American,1JENSABA,0,"@AmericanAir sure, thank you!",2015-02-23 10:22:04 -0800,40.6903,-74.1785 5.69924772349538E+017,neutral,1,,,American,MarkMan23,0,@AmericanAir I need some help. My record locator is bringing up TWO different flights in your system. One op by AA & one from US Airways.,2015-02-23 10:20:29 -0800,40.7458,-73.9997 5.69924309902356E+017,negative,0.6546,Flight Booking Problems,0.6546,American,hellomichaellee,0,@AmericanAir I'm trying to make a reservation with a < 2 year old lap child. Don't see any option online. How do I proceed with reservation?,2015-02-23 10:18:38 -0800,40.7381,-73.9944 5.6992373061446E+017,negative,1,Late Flight,0.652,American,Badbic,0,"@AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on",2015-02-23 10:16:20 -0800,41.0764,-73.8588 5.69923360982901E+017,negative,0.6606,Cancelled Flight,0.6606,American,horns3939,0,@AmericanAir my flight 1337 is Cancelled Flightled. Can you let me know what my new flight info is?,2015-02-23 10:14:52 -0800,40.7829,-73.9799 5.69923221341909E+017,negative,1,Bad Flight,1,American,Chuckwede65,0,@AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB,2015-02-23 10:14:19 -0800,40.7829,-73.9799 5.69922451913777E+017,neutral,0.6602,,,American,_dashingxmizfit,0,@AmericanAir dmed back,2015-02-23 10:11:15 -0800,40.7178,-74.0043 5.69922437195829E+017,neutral,0.6399,,,American,yourlocalnyer,0,"Yessir RT “@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.”",2015-02-23 10:11:12 -0800,40.8242,-73.9392 5.69922305423495E+017,negative,1,Cancelled Flight,1,American,paylukkar,0,@AmericanAir My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email,2015-02-23 10:10:40 -0800,40.7564,-73.9979 5.6992114297197E+017,negative,1,Late Flight,1,American,jongann,0,@AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta,2015-02-23 10:06:03 -0800,40.7831,-73.9789 5.6992108270839E+017,negative,1,Customer Service Issue,1,American,Rizzilient,0,"@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up.",2015-02-23 10:05:49 -0800,40.7521,-73.9854 5.69921001301025E+017,negative,1,Flight Booking Problems,0.6402,American,kris_bailey,0,"@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didn’t call back. #help",2015-02-23 10:05:29 -0800,40.7312,-74.0102 5.69920778306585E+017,negative,1,Flight Attendant Complaints,0.3408,American,TNLtraining,0,"@AmericanAir Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable",2015-02-23 10:04:36 -0800,40.7529,-74.0237 5.6992077310584E+017,negative,1,Customer Service Issue,1,American,BloomBuzz,0,@AmericanAir That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now???,2015-02-23 10:04:35 -0800,40.7369,-73.9867 5.69920723038417E+017,negative,1,Cancelled Flight,1,American,whyemes,0,@AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged😡😡,2015-02-23 10:04:23 -0800,40.7651,-73.9615 5.69920618843521E+017,negative,1,Customer Service Issue,1,American,ctj823,0,@AmericanAir How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight & been on hold now for 1hr 49min,2015-02-23 10:03:58 -0800,40.6486,-73.957 5.69919996568216E+017,positive,1,,,American,bobd60067,0,@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!,2015-02-23 10:01:30 -0800,40.7271,-74.0073 5.69919970446053E+017,negative,1,Can't Tell,0.374,American,rafalotto,0,"@AmericanAir No! We departed 24 hours Late Flightr, with a crazy crew. One of the lady simply freaked out and got away from job before departure.",2015-02-23 10:01:24 -0800,40.6935,-73.9887 5.69919793572262E+017,negative,1,Can't Tell,0.6274,American,ameliasaletan,0,@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options,2015-02-23 10:00:42 -0800,40.777,-73.9891 5.69919787888988E+017,negative,0.6961,Flight Booking Problems,0.6961,American,Baynhambristol,0,@AmericanAir 2 months and still no exec platinum member cards. What gives?,2015-02-23 10:00:40 -0800,40.7579,-73.9776 5.69919703054991E+017,negative,0.6955,Customer Service Issue,0.6955,American,ameliasaletan,0,"@AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts",2015-02-23 10:00:20 -0800,40.7257,-73.9919 5.69919625640616E+017,negative,1,Customer Service Issue,0.7282,American,JaJillian,0,@AmericanAir you can tweet but not call! You're like a bad boyfriend!,2015-02-23 10:00:02 -0800,40.7463,-73.9793 5.69919414948237E+017,positive,0.671,,0,American,_JamesGlenn,0,.@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one.,2015-02-23 09:59:11 -0800,40.7642,-73.9789 5.6991909254051E+017,positive,1,,,American,ThatEricAlper,0,@AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is.,2015-02-23 09:57:54 -0800,40.7453,-73.9869 5.6991877478842E+017,negative,1,Customer Service Issue,1,American,jeffsberry,0,@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA. Can you help?,2015-02-23 09:56:39 -0800,40.7236,-73.9795 5.69918189909488E+017,negative,1,Lost Luggage,1,American,schwartz2max,0,"@AmericanAir Oh,i already have turned itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability",2015-02-23 09:54:19 -0800,40.9816,-73.8646 5.69917869296759E+017,negative,1,Customer Service Issue,1,American,Rozzinbags5,0,@AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again.,2015-02-23 09:53:03 -0800,40.7518,-73.9801 5.6991782407809E+017,negative,1,Cancelled Flight,1,American,slippysam,0,@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink,2015-02-23 09:52:52 -0800,40.7666,-73.959 5.69917791228158E+017,negative,1,Customer Service Issue,1,American,weezerandburnie,0,@AmericanAir @CNN @nbsnewsr @cnnbrk except you aren't working with her @AmericanAir youve done nothing to help,2015-02-23 09:52:44 -0800,40.7182,-73.9628 5.69917442455175E+017,neutral,0.6431,,0,American,politicalpizza,0,@AmericanAir need help on a reservation. Can you follow so that I can DM details? Thanks!,2015-02-23 09:51:21 -0800,40.7142,-74.0349 5.69917319381713E+017,negative,1,Can't Tell,0.3641,American,slippysam,0,@AmericanAir you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help,2015-02-23 09:50:52 -0800,40.7142,-74.0349 5.69917183385432E+017,negative,1,Customer Service Issue,0.6736,American,J0eSmith,0,@AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service.,2015-02-23 09:50:19 -0800,40.7102,-74.0133 5.6991711757695E+017,negative,1,Late Flight,1,American,ricmarias,0,@AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay,2015-02-23 09:50:04 -0800,40.7503,-73.9849 5.69916664130638E+017,negative,1,Flight Booking Problems,0.6628,American,MikeBarr63,0,@AmericanAir I need to rebook and I cannot get an agent. Can you help?,2015-02-23 09:48:15 -0800,40.7966,-73.9722 5.69916606064828E+017,negative,1,Flight Attendant Complaints,1,American,slippysam,0,@AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us,2015-02-23 09:48:02 -0800,40.732,-74.0067 5.69916590814204E+017,negative,0.6397,Can't Tell,0.3567,American,sindhurella67,0,"@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code",2015-02-23 09:47:58 -0800,40.7143,-74.0115 5.69916323725218E+017,negative,1,Customer Service Issue,0.6687,American,RPA_CRE,0,"@AmericanAir Well if you won't let me handle my reservation/change online, & your Reservation call # hangs up on me wtf do I do?? Bullshit.",2015-02-23 09:46:54 -0800,40.7696,-73.9643 5.69916061891633E+017,positive,0.6594,,0,American,twizda,0,"@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!",2015-02-23 09:45:52 -0800,40.7739,-73.8725 5.69915992777687E+017,negative,1,Customer Service Issue,1,American,AMHerbs,0,@AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help?,2015-02-23 09:45:35 -0800,40.6787,-73.9758 5.69915972758446E+017,neutral,1,,,American,luzer,0,@AmericanAir need help changing a flight. Please dm,2015-02-23 09:45:31 -0800,40.7737,-73.9837 5.69915269767758E+017,negative,1,Cancelled Flight,0.6212,American,soundsofsatori,0,@AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back,2015-02-23 09:42:43 -0800,40.7376,-74.0098 5.69915248620151E+017,neutral,1,,,American,DJoyles,0,@AmericanAir Will my us air points now be combined with yours?,2015-02-23 09:42:38 -0800,40.7682,-73.9686 5.69915039114662E+017,negative,1,Can't Tell,1,American,_mhertz,0,"@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!",2015-02-23 09:41:48 -0800,40.7484,-74.0056 5.69914894868329E+017,neutral,0.6732,,0,American,_mhertz,0,@AmericanAir research buddy. Read my previous tweets and get some context.,2015-02-23 09:41:14 -0800,40.7352,-73.9897 5.69914848991011E+017,negative,0.6938,Customer Service Issue,0.6938,American,urduckcommander,0,@AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help?,2015-02-23 09:41:03 -0800,40.7194,-73.9862 5.69914808339837E+017,negative,1,Bad Flight,0.3658,American,_mhertz,0,@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some...,2015-02-23 09:40:53 -0800,40.8021,-73.9637 5.69914641414906E+017,negative,1,Flight Booking Problems,0.3659,American,_mhertz,0,@AmericanAir you're not finding it bc @united rebooked us on your airline when they realized they couldn't get us home - and we're at ORD,2015-02-23 09:40:13 -0800,40.7499,-73.9922 5.69914552382419E+017,neutral,1,,,American,DL_Dub,0,@AmericanAir is 2513 and 1555 on time or Cancelled Flightled?,2015-02-23 09:39:52 -0800,40.7203,-73.8864 5.69914488541069E+017,positive,0.6789,,,American,maggiecoliver,0,@AmericanAir Thank you.,2015-02-23 09:39:37 -0800,40.695,-74.1782 5.69914468404036E+017,negative,0.6751,Late Flight,0.6751,American,AGHJustin,0,@AmericanAir boarded flight 2334 at 8:30am. Now 11:40. Still sitting on runway. Lots o fun,2015-02-23 09:39:32 -0800,40.6877,-74.1818 5.69914141814727E+017,negative,1,Flight Booking Problems,0.3405,American,Sean_Hirschhorn,0,@AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter,2015-02-23 09:38:14 -0800,40.7196,-74.0102 5.69913899648098E+017,neutral,1,,,American,Gauyo,0,@AmericanAir done.,2015-02-23 09:37:16 -0800,40.8653,-73.9087 5.69913796875162E+017,neutral,1,,,American,norwaywithlove,0,@AmericanAir would it be possible to change my flight on your website? Many thanks,2015-02-23 09:36:52 -0800,40.7377,-73.9806 5.69913274218623E+017,negative,1,Cancelled Flight,1,American,KatieBLang,0,@AmericanAir flight home Cancelled Flightled today. Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline,2015-02-23 09:34:47 -0800,40.7939,-73.9668 5.69913149505163E+017,negative,1,Customer Service Issue,0.7201,American,ipodipoor,0,@AmericanAir @justynmoro I totally agree. You get the automatic phone attendent that goes NO WHERE and hangs up. Lousy service!,2015-02-23 09:34:17 -0800,40.7939,-73.9668 5.69912888866906E+017,neutral,0.662,,0,American,softwaredoug,0,@AmericanAir this receipt doesn't show the evoucher value nor does it mention having used an evoucher,2015-02-23 09:33:15 -0800,40.7275,-74.0106 5.69912835871879E+017,negative,1,Customer Service Issue,0.6864,American,ipodipoor,0,@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through. This is not what I expected.,2015-02-23 09:33:03 -0800,40.7354,-73.9982 5.69912753479148E+017,negative,1,Customer Service Issue,1,American,JustineTomkins,0,@AmericanAir customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems!,2015-02-23 09:32:43 -0800,40.7149,-74.0117 5.69912608901374E+017,negative,1,Customer Service Issue,0.65,American,charliebrand,0,@AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again,2015-02-23 09:32:09 -0800,40.7641,-73.9541 5.69912213068067E+017,negative,1,Customer Service Issue,1,American,JaJillian,0,@americanair why am I not being given a callback option??! Why has this service been turned off?,2015-02-23 09:30:34 -0800,40.7731,-73.9545 5.6991178359656E+017,negative,0.6752,Cancelled Flight,0.6752,American,lalonajera7,0,"@AmericanAir I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight?",2015-02-23 09:28:52 -0800,40.7729,-73.9657 5.69911608278975E+017,negative,0.6914,Customer Service Issue,0.6914,American,BethMyn,0,"@AmericanAir You didn't call, did you. Try it, and then you'll understand. It's not possible to reach an agent,I don't know what else to do",2015-02-23 09:28:10 -0800,40.6168,-74.0168 5.69911528368927E+017,negative,1,Flight Booking Problems,0.3699,American,MackShultz,0,"@AmericanAir Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us.",2015-02-23 09:27:51 -0800,40.7064,-74.009 5.69911501626028E+017,neutral,1,,,American,sfty1intx,0,@AmericanAir that's what I am hoping for,2015-02-23 09:27:45 -0800,40.7375,-74.0057 5.69911344658387E+017,negative,1,Customer Service Issue,1,American,pornobobbie,0,"@AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone? I can't wait 2 hours. :(",2015-02-23 09:27:07 -0800,40.7683,-73.8623 5.69911255399596E+017,negative,0.6878,longlines,0.3444,American,rockyparr,0,@AmericanAir make that 7hours now,2015-02-23 09:26:46 -0800,40.7663,-73.9896 5.69911005557338E+017,positive,1,,,American,elisakathleen,0,"@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ✈️",2015-02-23 09:25:46 -0800,40.7521,-73.9756 5.69910943720669E+017,negative,1,Customer Service Issue,0.6822,American,pornobobbie,0,@AmericanAir How am I supposed to Cancelled Flight it if I can't do it online? I don't want to lose all the funds on the ticket. HELP!!! :(,2015-02-23 09:25:32 -0800,40.7871,-74.004 5.69910789651497E+017,negative,1,Customer Service Issue,1,American,rockyparr,0,@AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend,2015-02-23 09:24:55 -0800,40.7889,-73.9541 5.69910774556004E+017,negative,1,Customer Service Issue,1,American,pornobobbie,0,@AmericanAir I need HELP! I'm trying to Cancelled Flight a flight before it takes off but I can't get a hold of ANYONE because all lines are busy.,2015-02-23 09:24:51 -0800,40.7889,-73.9541 5.69910765173363E+017,positive,0.6721,,,American,hautetravelgirl,0,@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia 😜✈️ #GoingForGreat,2015-02-23 09:24:49 -0800,40.7709,-73.9611 5.69910528279228E+017,negative,1,Customer Service Issue,1,American,1JENSABA,0,@AmericanAir Trying to Cancelled Flight fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. #thankU,2015-02-23 09:23:53 -0800,40.7613,-73.9943 5.69910395667935E+017,negative,1,Customer Service Issue,0.6424,American,waynebevan,0,@AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change,2015-02-23 09:23:21 -0800,40.7705,-73.8653 5.69910053249143E+017,negative,1,Cancelled Flight,0.7019,American,cumulusmind,0,"@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes.",2015-02-23 09:21:59 -0800,40.7545,-73.9637 5.69909945514234E+017,negative,1,Customer Service Issue,0.6825,American,kslaven,0,@AmericanAir wish you had a better mobile app. You should look at the app from @united as it is much more seemless to check in,2015-02-23 09:21:34 -0800,40.7285,-74.0054 5.69909908738581E+017,negative,1,Late Flight,1,American,rockyparr,0,@AmericanAir delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag,2015-02-23 09:21:25 -0800,40.7166,-73.9547 5.6990971196264E+017,neutral,1,,,American,StarkJedi,0,@AmericanAir dmed the name,2015-02-23 09:20:38 -0800,40.8103,-73.3881 5.69908990118724E+017,negative,1,Cancelled Flight,1,American,AGHJustin,0,"@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA",2015-02-23 09:17:46 -0800,40.7355,-74.0037 5.69908918421299E+017,negative,1,Cancelled Flight,1,American,jocelyalatorre,0,@AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children.,2015-02-23 09:17:29 -0800,40.7783,-73.9768 5.69908722778157E+017,negative,1,Late Flight,0.6572,American,StaceyEWard,0,"@AmericanAir long mait. Repair wait at gate - Capt Said ""paperwork formality""- forced to check bag rudely-returning CC reader doesn't work",2015-02-23 09:16:42 -0800,40.747,-73.9909 5.69908067762094E+017,negative,1,longlines,1,American,jongann,0,@AmericanAir One hour to check in is 45 minutes too long. MIA FAIL.,2015-02-23 09:14:06 -0800,40.7402,-73.9844 5.69907965223764E+017,negative,1,Customer Service Issue,1,American,J0eSmith,0,@AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel,2015-02-23 09:13:41 -0800,40.7274,-73.9904 5.69907544124219E+017,positive,1,,,American,MeeestarCoke,0,"@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}",2015-02-23 09:12:01 -0800,40.6951,-73.9307 5.69907019081228E+017,negative,1,Customer Service Issue,1,American,MusseZam,0,@AmericanAir I can't get through to a customer rep to help me out. This is the only option I have got.,2015-02-23 09:09:56 -0800,40.7232,-74.0062 5.69906807696552E+017,positive,1,,,American,KaraAtDell,0,@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!,2015-02-23 09:09:05 -0800,40.7501,-73.9833 5.69906662061945E+017,neutral,1,,,American,yourlocalnyer,0,@AmericanAir flight 353,2015-02-23 09:08:31 -0800,40.762,-73.9796 5.69906532277731E+017,negative,1,Flight Attendant Complaints,0.3855,American,nic_tudobem,0,@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.,2015-02-23 09:08:00 -0800,40.747,-73.9772 5.69906446881698E+017,negative,0.6606,Customer Service Issue,0.6606,American,MeeestarCoke,0,"@AmericanAir @USAirways ""ma'am if you have a complaint you should visit our customer service desk"" {sees line ~45 people deep}",2015-02-23 09:07:39 -0800,40.7559,-73.9741 5.69906183487644E+017,negative,1,Customer Service Issue,0.6505,American,_mhertz,0,@AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face,2015-02-23 09:06:37 -0800,41.0057,-73.9802 5.69906117100351E+017,negative,1,Customer Service Issue,1,American,Bank1960,0,"@AmericanAir So much for Status, EP and 1.5 million miles. Revenue First class ticket and Im sitting in Coach thanks your rude CS staff",2015-02-23 09:06:21 -0800,40.7407,-73.9931 5.69906035269325E+017,negative,1,Customer Service Issue,1,American,_mhertz,0,@AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows...,2015-02-23 09:06:01 -0800,40.7523,-73.9917 5.69905765420442E+017,negative,0.6488,Customer Service Issue,0.3346,American,MackShultz,0,@AmericanAir I DM'd you. Anything you can do?,2015-02-23 09:04:57 -0800,40.7584,-73.971 5.69905298481275E+017,negative,1,Customer Service Issue,0.6668,American,nic_tudobem,0,"@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra",2015-02-23 09:03:06 -0800,40.7362,-73.991 5.69905122047758E+017,negative,0.6694,Flight Attendant Complaints,0.3451,American,nataliadarling,0,@AmericanAir this is all i gotta say to y'all & your staff... for real http://t.co/rKPRxTGvfL,2015-02-23 09:02:24 -0800,40.7566,-73.9666 5.69905052447592E+017,negative,1,Customer Service Issue,0.6592,American,nic_tudobem,0,"@AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC",2015-02-23 09:02:07 -0800,40.774,-73.9565 5.69903268312125E+017,negative,1,Cancelled Flight,1,American,entouchscreen,0,@AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today?,2015-02-23 08:55:02 -0800,40.7405,-73.9871 5.69903197835407E+017,negative,1,Customer Service Issue,1,American,Alfgeiger,0,"@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold",2015-02-23 08:54:45 -0800,40.7032,-74.0141 5.6990319127971E+017,negative,0.6864,Can't Tell,0.3523,American,ezemanalyst,0,@AmericanAir refund,2015-02-23 08:54:43 -0800,40.6878,-74.1817 5.69903088632353E+017,negative,1,Customer Service Issue,1,American,Shay_Dine,0,@AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time?,2015-02-23 08:54:19 -0800,40.7596,-73.965 5.69903058299199E+017,negative,1,Customer Service Issue,1,American,JaJillian,0,@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.,2015-02-23 08:54:12 -0800,40.745,-73.9888 5.69903056403505E+017,negative,1,Lost Luggage,0.7201,American,schwartz2max,0,"@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional",2015-02-23 08:54:11 -0800,40.7218,-73.9875 5.69902322718872E+017,negative,1,Customer Service Issue,1,American,carlw1980,0,"@AmericanAir SJC->LAX. After the fourth time, I gave up!",2015-02-23 08:51:16 -0800,40.803,-73.964 5.69901979151024E+017,negative,1,Cancelled Flight,1,American,m_huxhold,0,@AmericanAir my flight to San Angelo via Dallas from Orlando Cancelled Flighted help! On hold and disconnect,2015-02-23 08:49:54 -0800,40.7481,-73.9206 5.69901314026693E+017,negative,1,Customer Service Issue,0.66,American,youmaythinkso,0,@AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide?,2015-02-23 08:47:16 -0800,40.7644,-73.9689 5.69900867324932E+017,negative,1,Flight Attendant Complaints,0.3547,American,slippysam,0,@AmericanAir your staff at JFK airport are discussing the way we we're left stranded,2015-02-23 08:45:29 -0800,40.7037,-74.007 5.69900784965554E+017,negative,0.7123,Flight Booking Problems,0.7123,American,milz02315,0,@AmericanAir Can you add my KTN to an existing reservation? It's not letting me add it online....,2015-02-23 08:45:10 -0800,40.5991,-73.969 5.69900705852609E+017,negative,1,Customer Service Issue,1,American,tranpham18,0,@AmericanAir still no response from AA. great job guys!,2015-02-23 08:44:51 -0800,40.6799,-73.9769 5.69899836063019E+017,neutral,0.7282,,0,American,iSmellNothing,0,@AmericanAir I need help Cancelled Flighting an upcoming flight made with AAdvantage miles. Record locator HFJKTO. Can someone please assist?,2015-02-23 08:41:23 -0800,40.7762,-73.9619 5.69899646509666E+017,negative,1,Bad Flight,0.6737,American,gingermc23,0,"@AmericanAir confused at the definition of a ""preferred seat."" I paid extra for one and got a regular seat with no legroom. Unimpressed.",2015-02-23 08:40:38 -0800,40.774,-73.9611 5.69899522152727E+017,neutral,0.6671,,0,American,miajain,0,@AmericanAir Lost black wallet at #DallasAirport.I was on flight 2208 to CLE.Would appreciate ur help. Last I used it at @Starbucks on A20.,2015-02-23 08:40:08 -0800,40.7175,-73.9955 5.69898893262983E+017,neutral,0.6337,,0,American,brandycolbert,0,"@AmericanAir Thank you, but I'll be Cancelled Flighting my return flight, as I've already rebooked with another airline so I can get home today.",2015-02-23 08:37:39 -0800,40.7175,-73.9955 5.69898392647811E+017,neutral,1,,,American,ephilp,0,@AmericanAir fl 249 to DFW is leaving Newark on time but is going to Nashville first. Will I get stuck in Nashville?,2015-02-23 08:35:39 -0800,40.7384,-73.9855 5.69897809731854E+017,negative,0.6782,Flight Booking Problems,0.3493,American,twizda,0,"@AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help?",2015-02-23 08:33:20 -0800,40.7756,-73.9626 5.69897748859744E+017,negative,1,Customer Service Issue,1,American,_mhertz,0,@AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL,2015-02-23 08:33:06 -0800,40.7476,-73.9488 5.69897733466628E+017,negative,1,Cancelled Flight,0.6972,American,jongann,0,@AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights.,2015-02-23 08:33:02 -0800,40.7261,-74.0075 5.69897060717105E+017,negative,1,Late Flight,0.6795,American,urduckcommander,0,@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous,2015-02-23 08:30:22 -0800,40.7505,-73.9822 5.69897005297709E+017,negative,0.6707,Can't Tell,0.6707,American,RiseChino,0,@AmericanAir I dmed,2015-02-23 08:30:08 -0800,40.6288,-73.9453 5.69896666465087E+017,negative,0.7063,Customer Service Issue,0.3666,American,takingthekids,0,@AmericanAir don't see response!,2015-02-23 08:28:48 -0800,40.7566,-73.9746 5.69896560936374E+017,positive,1,,,American,elisakathleen,0,"@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face",2015-02-23 08:28:22 -0800,40.774,-73.8726 5.69896010010354E+017,negative,1,Lost Luggage,1,American,charliebrand,0,@AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!,2015-02-23 08:26:11 -0800,40.7283,-73.9718 5.69895932394918E+017,negative,1,Cancelled Flight,0.6343,American,slaydonstravel,0,@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation!,2015-02-23 08:25:53 -0800,40.7569,-73.9837 5.69895927273517E+017,negative,1,Can't Tell,1,American,_mhertz,0,"@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated",2015-02-23 08:25:51 -0800,40.6973,-73.9841 5.69895817403769E+017,negative,0.6753,Can't Tell,0.6753,American,_mhertz,0,"@AmericanAir @united wrote back saying 'it's been a challenging week...that's for sure"" - no shit.",2015-02-23 08:25:25 -0800,40.7583,-73.9689 5.69895723208041E+017,negative,1,Customer Service Issue,0.6532,American,_mhertz,0,"@AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru",2015-02-23 08:25:03 -0800,40.7417,-74.0068 5.69895618866315E+017,negative,1,Customer Service Issue,0.3605,American,_mhertz,0,"@AmericanAir @united week is going to make up for anything, or put me at ease. You should be asking me how you can fix things, how to...",2015-02-23 08:24:38 -0800,40.7277,-73.9912 5.69895538046296E+017,negative,1,Bad Flight,0.6801,American,weezerandburnie,0,@AmericanAir @cnnbrk they didn't address the assult or drinks spilled on her the drunk passenger had to have a wheelchair to get off plane,2015-02-23 08:24:19 -0800,40.7708,-73.9919 5.69895516139422E+017,negative,1,Customer Service Issue,0.6379,American,_mhertz,0,"@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me ""it's been a challenging""",2015-02-23 08:24:13 -0800,40.7543,-73.9634 5.69895498527728E+017,negative,1,Lost Luggage,0.6471,American,TravelingProf,0,@AmericanAir Priority baggage evidently means it comes out last,2015-02-23 08:24:09 -0800,40.7541,-73.9774 5.69895385851761E+017,negative,1,Can't Tell,0.6666,American,_mhertz,0,"@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client",2015-02-23 08:23:42 -0800,40.7211,-74.0014 5.69895266670613E+017,negative,1,Late Flight,0.7083,American,_mhertz,0,@AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars...,2015-02-23 08:23:14 -0800,40.7175,-73.9646 5.69895210777502E+017,negative,1,Cancelled Flight,0.6703,American,crazydavy12,0,"@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now.",2015-02-23 08:23:01 -0800,40.695,-74.1782 5.69895176631554E+017,negative,1,Bad Flight,0.7127,American,_mhertz,0,"@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me...",2015-02-23 08:22:52 -0800,40.7256,-74.0056 5.69895082402296E+017,negative,1,Late Flight,1,American,_mhertz,0,@AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a...,2015-02-23 08:22:30 -0800,40.7365,-73.9989 5.698949693324E+017,neutral,0.6979,,0,American,Sean_Hirschhorn,0,@AmericanAir why is it from June 1 thru December 31 there are no bus/first milesaaver awards available from cun to nyc? #Explain #whyfly,2015-02-23 08:22:03 -0800,40.7625,-73.968 5.69894963665707E+017,negative,1,Flight Attendant Complaints,1,American,weezerandburnie,0,@AmericanAir @cnnbrk she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help,2015-02-23 08:22:02 -0800,40.7732,-73.8857 5.69894690566369E+017,negative,1,Customer Service Issue,0.6604,American,danjambrands,0,@AmericanAir please improve business extra flight reservation process. can't book online? what century are we in? 25 min+ on hold,2015-02-23 08:20:57 -0800,40.7625,-73.9719 5.6989435639357E+017,negative,1,Customer Service Issue,0.6412,American,phesic86,0,@AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks,2015-02-23 08:19:37 -0800,40.7703,-73.8655 5.69893723091239E+017,negative,1,longlines,0.3512,American,elisakathleen,0,@AmericanAir the most stressful morning and still had to pay to check a bag. LAX is a madhouse with a lot of angry customers. Yikes,2015-02-23 08:17:06 -0800,40.4856,-74.3071 5.69893716711748E+017,neutral,1,,,American,peterfransson,0,"@AmericanAir its only 1500 characters, i will respond via formal letter. Trust me, I have plenty to say.",2015-02-23 08:17:04 -0800,40.7349,-74.0033 5.69893516609847E+017,negative,1,Late Flight,0.3667,American,ikeNball,0,"@AmericanAir as of now, will do my best to never fly w/ #AmericanAirlines ever again. Y'all have made this a day to remember.",2015-02-23 08:16:17 -0800,40.7562,-73.9705 5.69893140066214E+017,negative,1,Customer Service Issue,0.6753,American,elisakathleen,0,"@AmericanAir 4 phone calls, 2 hrs of being sent back & forth between two lines in the terminal and it's the skycap that finds a solution",2015-02-23 08:14:47 -0800,40.7762,-73.9618 5.69893064342438E+017,negative,1,Cancelled Flight,1,American,janetmcq,0,@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway.,2015-02-23 08:14:29 -0800,40.7202,-73.9544 5.69892686624199E+017,negative,1,Cancelled Flight,0.666,American,takingthekids,0,@AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not?,2015-02-23 08:12:59 -0800,40.7066,-74.0027 5.69892670367257E+017,positive,1,,,American,1JENSABA,0,@AmericanAir thank you for responding rather quickly btw,2015-02-23 08:12:55 -0800,40.6305,-73.9281 5.6989243459267E+017,neutral,0.6958,,0,American,elisakathleen,0,@AmericanAir the saga continues..,2015-02-23 08:11:59 -0800,40.7519,-73.98 5.69892361691464E+017,negative,1,Customer Service Issue,0.6782,American,elisakathleen,0,@AmericanAir thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos & the reps refused to print the ticket,2015-02-23 08:11:41 -0800,40.7519,-73.98 5.69892297329914E+017,positive,0.6787,,,American,dkar84,0,@AmericanAir ok thank you!,2015-02-23 08:11:26 -0800,40.75,-73.9766 5.6989202470869E+017,neutral,1,,,American,_dashingxmizfit,0,@AmericanAir could you guys follow me so I can dm yall please,2015-02-23 08:10:21 -0800,40.7435,-73.9852 5.69891937924358E+017,negative,0.6448,Cancelled Flight,0.6448,American,1JENSABA,0,@AmericanAir Cancelled Flighting my flight today because of weather in Dallas without being charged?,2015-02-23 08:10:00 -0800,40.7326,-74.0088 5.69891790343569E+017,negative,1,Customer Service Issue,0.6513,American,natemup,0,@AmericanAir No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet.,2015-02-23 08:09:25 -0800,40.7731,-73.8855 5.69891568074797E+017,negative,1,Customer Service Issue,1,American,BethMyn,0,@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand. #allrepresentativesbusy #nooption,2015-02-23 08:08:32 -0800,40.7759,-73.9614 5.69891440135795E+017,positive,1,,,American,heatherjpitcher,0,@AmericanAir Thank You! CC: @packermama1,2015-02-23 08:08:02 -0800,40.7608,-73.9801 5.69891369390633E+017,negative,1,Customer Service Issue,0.6411,American,sindhurella67,0,"@AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with",2015-02-23 08:07:45 -0800,40.7783,-73.9527 5.69891023335387E+017,negative,1,Late Flight,1,American,SarahNThuo,0,@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?,2015-02-23 08:06:22 -0800,40.7502,-73.9741 5.69890859526824E+017,negative,1,Customer Service Issue,1,American,natalieabila,0,"@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't.",2015-02-23 08:05:43 -0800,40.718,-74.0098 5.6989083636158E+017,negative,1,Customer Service Issue,1,American,FooyaBabs,0,@AmericanAir yes but not with much help from you guys,2015-02-23 08:05:38 -0800,40.7589,-73.9945 5.69890741666718E+017,positive,0.6753,,0,American,merrymoch513,0,@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst,2015-02-23 08:05:15 -0800,40.7263,-73.996 5.6989071586775E+017,negative,0.6592,Customer Service Issue,0.6592,American,natalieabila,0,"@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--",2015-02-23 08:05:09 -0800,40.7363,-74.0083 5.69890695902663E+017,negative,1,Customer Service Issue,1,American,RachelMader2,0,"@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!",2015-02-23 08:05:04 -0800,40.7219,-73.9986 5.69890651107492E+017,neutral,0.6633,,0,American,EricDoSomeGood,0,"@AmericanAir two were non revs, right?",2015-02-23 08:04:53 -0800,40.7623,-73.9862 5.69890258181071E+017,neutral,1,,,American,diegolrz,0,@AmericanAir check your DM please,2015-02-23 08:03:20 -0800,40.718,-73.9903 5.69890213570458E+017,positive,0.6942,,0,American,Kaha58,0,@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks,2015-02-23 08:03:09 -0800,40.6299,-73.9271 5.69890192338735E+017,negative,1,Customer Service Issue,1,American,BethMyn,0,"@AmericanAir My reservation is on hold, not me. Wish I was on hold but that's not possible with the phone issues at #americanair",2015-02-23 08:03:04 -0800,40.7579,-73.9733 5.69890109803221E+017,negative,0.6325,Flight Booking Problems,0.3405,American,jweslo,0,@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger.,2015-02-23 08:02:44 -0800,40.767,-73.9545 5.69889964445471E+017,negative,1,Customer Service Issue,1,American,BethMyn,0,@AmericanAir You are having phone issues. Please fix it!!!!,2015-02-23 08:02:10 -0800,40.7564,-73.9905 5.69889833297916E+017,negative,1,Customer Service Issue,1,American,BethMyn,0,"@AmericanAir I can't!!! No one can't get to ""hold"". You can't get past the automated reply. It hangs up on you. #FRUSTRATED",2015-02-23 08:01:38 -0800,40.6771,-73.7348 5.69889440753173E+017,negative,1,Can't Tell,0.6482,American,reallygilly3,0,@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again,2015-02-23 08:00:05 -0800,40.6771,-73.7348 5.69889391633519E+017,negative,0.6608,Customer Service Issue,0.3469,American,hill_tony,0,@AmericanAir is your website down? I haven't been able to check in to my flight all morning.,2015-02-23 07:59:53 -0800,40.7253,-74.0092 5.6988895486389E+017,neutral,1,,,American,melisaray,0,@AmericanAir can you tell me why flight 1542 from dfw to phl was Cancelled Flightled for tomorrow?,2015-02-23 07:58:09 -0800,40.7032,-74.0129 5.69888397205963E+017,neutral,0.6385,,0,American,yourlocalnyer,0,@AmericanAir how we looking? We going to be able to get out on time? #flight353,2015-02-23 07:55:56 -0800,40.7534,-73.9889 5.69887996071297E+017,negative,1,Cancelled Flight,1,American,JillNeeley3,0,@AmericanAir My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home!,2015-02-23 07:54:20 -0800,40.7348,-74.0445 5.69887773953528E+017,negative,1,Cancelled Flight,1,American,MO3TVida,0,@AmericanAir I tried that & they have been disrespectful not professional & my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP,2015-02-23 07:53:27 -0800,40.8078,-73.9604 5.69887742479487E+017,negative,1,Customer Service Issue,1,American,Rizzilient,0,@AmericanAir - answer the phones. Trying to change a reservation and haven't been able to get a human to pick up in two days.,2015-02-23 07:53:20 -0800,40.6754,-73.9583 5.69887584861749E+017,negative,1,Customer Service Issue,1,American,whyemes,0,"@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset",2015-02-23 07:52:42 -0800,40.717,-74.0079 5.69886683501474E+017,negative,1,Customer Service Issue,0.6685,American,TheRealChrisCin,0,"@AmericanAir flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer...",2015-02-23 07:49:07 -0800,40.7652,-73.9789 5.69886612538024E+017,negative,0.6933,Cancelled Flight,0.6933,American,StarkJedi,0,@AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please.,2015-02-23 07:48:51 -0800,40.7585,-73.9774 5.69886516505407E+017,negative,1,Customer Service Issue,1,American,cumulusmind,0,@AmericanAir =UNAmerican Airlines just lies and poor customer services...,2015-02-23 07:48:28 -0800,40.7505,-73.9759 5.69885774386045E+017,neutral,0.3528,,0,American,Brittany1golf,0,@AmericanAir thank you,2015-02-23 07:45:31 -0800,40.7593,-73.9731 5.69885742526124E+017,negative,1,Lost Luggage,0.6668,American,Brittany1golf,0,@AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in 😥😥,2015-02-23 07:45:23 -0800,40.7147,-74.0162 5.69885605401915E+017,neutral,0.6906,,0,American,Bossman1908,0,"@AmericanAir I sent you a DM, can you please help.",2015-02-23 07:44:50 -0800,40.739,-73.9856 5.69885201293308E+017,positive,1,,,American,LCarrano18,0,@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!,2015-02-23 07:43:14 -0800,40.7237,-74.0004 5.69885018358575E+017,negative,1,longlines,0.6883,American,chermc56,0,@AmericanAir yes. Just sayin' that was a particularly poorly handled situation.,2015-02-23 07:42:30 -0800,40.7237,-74.0004 5.69884943217762E+017,negative,1,Flight Booking Problems,1,American,nic_tudobem,0,"@AmericanAir I had to pay extra $$ cos that flight was ""no longer available"" just because it wouldn't accept my US Card for a 1 way into NYC",2015-02-23 07:42:13 -0800,40.7175,-74.0143 5.69884756684476E+017,negative,1,Can't Tell,0.6556,American,61jr,0,@AmericanAir - And @AirSouthwest had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?,2015-02-23 07:41:28 -0800,40.7303,-74.0047 5.69884754281046E+017,negative,0.6966,Can't Tell,0.3614,American,ponchodeanda,0,@AmericanAir can you?,2015-02-23 07:41:28 -0800,40.793,-73.9749 5.69884644893532E+017,negative,0.6847,Customer Service Issue,0.6847,American,hellodukesy,0,@AmericanAir Could have voided the ticket since it was > 24hrs since Flight Booking Problems. Are you going to waive the fees? Still can't get through.,2015-02-23 07:41:01 -0800,40.7533,-73.979 5.69884462051418E+017,negative,1,Can't Tell,0.6887,American,61jr,0,"@AmericanAir - So does that mean your other flights going into Buffalo from other locations, you don't care about their safety?",2015-02-23 07:40:18 -0800,40.7495,-73.9393 5.69884438504428E+017,negative,1,longlines,0.6646,American,nataliadarling,0,"@AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable",2015-02-23 07:40:12 -0800,40.7962,-74.2611 5.69884285659849E+017,negative,1,Customer Service Issue,0.6905,American,bombadiltiff,0,@AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?,2015-02-23 07:39:36 -0800,40.7678,-73.9914 5.69884033775063E+017,neutral,1,,,American,JatinPonia,0,@AmericanAir Please follow me.,2015-02-23 07:38:36 -0800,40.7401,-73.9882 5.6988384847086E+017,neutral,1,,,American,RMauldin,0,@AmericanAir Any way that we could look at other options for today?,2015-02-23 07:37:52 -0800,40.769,-73.8651 5.6988374322305E+017,negative,1,Can't Tell,1,American,_mhertz,0,@AmericanAir you're almost as bad as @united,2015-02-23 07:37:26 -0800,40.7256,-74.0055 5.69883543536574E+017,negative,1,Customer Service Issue,0.6659,American,MeeestarCoke,0,@AmericanAir @USAirways use the app you say?? http://t.co/WnY9TzsR8N,2015-02-23 07:36:39 -0800,40.7206,-73.7972 5.69883153231258E+017,negative,1,Late Flight,0.3703,American,takingthekids,0,@AmericanAir there is two hour wait,2015-02-23 07:35:06 -0800,40.7206,-73.7972 5.69883077289181E+017,negative,1,Customer Service Issue,1,American,takingthekids,0,@AmericanAir can't get thru to anyone on phone,2015-02-23 07:34:48 -0800,40.7571,-73.9823 5.6988283032857E+017,negative,0.6275,Cancelled Flight,0.3166,American,nekMom,0,"@AmericanAir when do you anticipate decisions for Cancelled Flightlations at DFW tomorrow morning? Need to rearrange hotel reservations, etc. ASAP!",2015-02-23 07:33:49 -0800,40.7227,-74.0012 5.69882542855352E+017,neutral,0.6475,,0,American,RMauldin,0,@AmericanAir I saw it finally come through on the mobile app. However it's for tomorrow and I have meetings tonight that I'm trying to make.,2015-02-23 07:32:40 -0800,40.7132,-73.9621 5.69881888892056E+017,negative,1,Customer Service Issue,1,American,gdelgadillo,0,@AmericanAir I've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. Please advise!,2015-02-23 07:30:04 -0800,40.747,-73.9869 5.69881701247291E+017,negative,0.6678,Can't Tell,0.6678,American,MeeestarCoke,0,"@AmericanAir @USAirways ""but I take meds that make me severely dehydrated"" {sigh}",2015-02-23 07:29:20 -0800,40.753,-73.9838 5.69881463233098E+017,negative,1,Can't Tell,0.7094,American,DWK0825,0,"@AmericanAir dm me your email address, I will tell you my ordeal, then you tell me what you think is fair",2015-02-23 07:28:23 -0800,40.7752,-73.9593 5.69881453842043E+017,negative,1,Customer Service Issue,1,American,MeeestarCoke,0,@AmericanAir I did set up notifications through AA & Us airways. still nothing,2015-02-23 07:28:21 -0800,40.7095,-74.0559 5.69881379825164E+017,negative,1,Customer Service Issue,1,American,1JENSABA,0,@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day,2015-02-23 07:28:03 -0800,40.7095,-74.0559 5.69881270987186E+017,negative,1,Flight Attendant Complaints,1,American,MeeestarCoke,0,"@AmericanAir upon entering plane to 2 @USAirways stewardesses: ""can I have some water?"" ""no we don't do that. please take your seat""",2015-02-23 07:27:37 -0800,40.687,-73.8215 5.6988100426299E+017,negative,1,Customer Service Issue,1,American,natemup,0,"@AmericanAir The website won't let me view my reservation due to ""changes made outside http://t.co/nwF2FkA8fY"". I'm on hold now to get help.",2015-02-23 07:26:33 -0800,40.7664,-73.954 5.6988059976414E+017,neutral,1,,,American,dkar84,0,@AmericanAir I meant can you use the 50k bonus sign up mileage for Alaska flights or only American?,2015-02-23 07:24:57 -0800,40.7089,-74.0011 5.69880508181697E+017,negative,1,Late Flight,0.6787,American,MeeestarCoke,0,@AmericanAir @USAirways outbound flight: 2 hour delay b/c air traffic & 2 gate changes dividend miles member gets no email or text updates,2015-02-23 07:24:35 -0800,40.7219,-73.6506 5.69880482109739E+017,negative,1,Cancelled Flight,1,American,takingthekids,0,@AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled,2015-02-23 07:24:29 -0800,40.7539,-73.9848 5.6988037465165E+017,neutral,0.6663,,0,American,BF_StarNews,0,@AmericanAir please confirm 2917 from CID-DFW at 11:30 departure will be/is Cancelled Flighted. Don't want to make the hour drive!,2015-02-23 07:24:03 -0800,40.7609,-73.9828 5.69880251767124E+017,positive,1,,,American,bobd60067,0,@AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife,2015-02-23 07:23:34 -0800,40.7635,-73.9673 5.69880215079428E+017,neutral,0.6459,,0,American,takingthekids,0,@AmericanAir #oaaret is our flight Cancelled Flightled?,2015-02-23 07:23:25 -0800,40.7263,-74.0004 5.69880012230242E+017,negative,0.6686,Flight Booking Problems,0.3367,American,FooyaBabs,0,@AmericanAir it's not a friend it's a legally required chaperone on a school trip.,2015-02-23 07:22:37 -0800,40.7449,-73.9858 5.69880005729067E+017,negative,1,Cancelled Flight,1,American,takingthekids,0,@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled,2015-02-23 07:22:35 -0800,40.7765,-73.9766 5.69879696093127E+017,negative,1,Customer Service Issue,0.6611,American,BethMyn,0,"@AmericanAir it's more than technical problems. #frustrated #answerthephone Res. on hold and can't get thru to use a credit to pay for it",2015-02-23 07:21:22 -0800,40.7767,-73.9449 5.6987960090744E+017,neutral,1,,,American,ralphmarple,0,"@AmericanAir good morning, please let me know if I will be able to get those luggage tags. Tx!",2015-02-23 07:20:59 -0800,40.7684,-73.9575 5.69879234572718E+017,negative,1,Cancelled Flight,1,American,EricDoSomeGood,0,"@AmericanAir Cancelled Flighted flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv",2015-02-23 07:19:32 -0800,40.7405,-73.979 5.69878990841901E+017,negative,1,Customer Service Issue,1,American,blogblogblog,0,@AmericanAir on hold again....estimated 2 hr hold,2015-02-23 07:18:33 -0800,40.7148,-73.9649 5.69878631322755E+017,negative,0.6711,Flight Attendant Complaints,0.3479,American,weezerandburnie,0,@AmericanAir they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help,2015-02-23 07:17:08 -0800,40.7625,-73.9696 5.69878584967344E+017,negative,1,Customer Service Issue,0.6593,American,AlessandroDToro,0,"@AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch",2015-02-23 07:16:57 -0800,40.7247,-73.9988 5.69878537999503E+017,negative,1,Can't Tell,0.6409,American,EricDoSomeGood,0,@AmericanAir at gate c11. Your gate agents are turning paying customers away in favor of non revs,2015-02-23 07:16:45 -0800,40.7339,-74.0631 5.69877540698894E+017,negative,0.6528,Customer Service Issue,0.3611,American,BF_StarNews,0,@AmericanAir the one at 11:30am? My app still shows it as on time!,2015-02-23 07:12:48 -0800,40.756,-73.9928 5.69877301959066E+017,negative,1,Customer Service Issue,0.6576,American,lanewood,0,@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.,2015-02-23 07:11:51 -0800,40.7638,-73.9734 5.69877197093098E+017,negative,1,Late Flight,1,American,a_panfalone,0,"@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire",2015-02-23 07:11:26 -0800,40.7115,-74.0077 5.6987683708758E+017,positive,1,,,American,sfty1intx,0,@AmericanAir thanks hoping that by wed I can get back to DFW,2015-02-23 07:10:00 -0800,40.6964,-73.7079 5.69876741092553E+017,neutral,1,,,American,mdf2377,0,@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http://t.co/45kTsSK18J,2015-02-23 07:09:37 -0800,40.7721,-73.9863 5.69876553196286E+017,negative,1,Customer Service Issue,0.7091,American,ErinTN,0,@AmericanAir keep trying to call to change reservation and you keep hanging up on me,2015-02-23 07:08:52 -0800,40.7723,-73.9863 5.69876152036291E+017,positive,0.6858,,,American,SeguineJ,0,@AmericanAir Will do. Appreciate the replies though.,2015-02-23 07:07:17 -0800,40.724,-73.9926 5.69876015834485E+017,positive,0.7029,,0,American,Daphnewayans,0,@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie,2015-02-23 07:06:44 -0800,40.7645,-73.9774 5.69875419412828E+017,neutral,0.7124,,0,American,TejasGooner,0,@AmericanAir how are the runways at DFW? Will you be flying Late Flightr today? Thanks.,2015-02-23 07:04:22 -0800,40.7828,-73.9594 5.69875024045314E+017,negative,0.3684,Cancelled Flight,0.3684,American,YA253Frohmz,1,@AmericanAir BRING MY FIANCÉ @meerikangas BACK TO ME!,2015-02-23 07:02:48 -0800,40.7406,-74.0019 5.69874933549027E+017,negative,1,Cancelled Flight,0.3605,American,HaileyUrban,0,@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!,2015-02-23 07:02:26 -0800,40.7771,-73.976 5.69874879794831E+017,positive,0.7127,,0,American,chiyankfred,0,@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.,2015-02-23 07:02:13 -0800,40.7557,-73.9777 5.69874679973818E+017,negative,0.6792,Cancelled Flight,0.3656,American,chrisjennison,0,"@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?",2015-02-23 07:01:26 -0800,40.7569,-73.9868 5.69874098035143E+017,negative,1,Customer Service Issue,1,American,harshdouble,0,@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs,2015-02-23 06:59:07 -0800,40.7592,-73.9727 5.69873993311916E+017,negative,1,Lost Luggage,0.6927,American,GMFujarski,0,@AmericanAir work would be much better with my lesson plans and music for my classes today.,2015-02-23 06:58:42 -0800,40.7715,-73.983 5.69873418075673E+017,negative,1,Customer Service Issue,1,American,ArturoVega67,0,@AmericanAir your call system is a fucking joke,2015-02-23 06:56:25 -0800,40.7102,-74.0156 5.69872921700667E+017,neutral,0.6646,,0,American,elisakathleen,0,@AmericanAir at LAX & just got off the phone w/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable 😐,2015-02-23 06:54:26 -0800,40.7641,-73.9542 5.69872756302422E+017,neutral,0.6496,,0,American,pei_u_sun,0,@AmericanAir are you anticipating weather-reLate Flightd Cancelled Flightations for afternoon departures out of AUS today?,2015-02-23 06:53:47 -0800,40.7636,-73.9754 5.69872455377879E+017,neutral,0.6928,,0,American,jameswester,0,@AmericanAir No worries. Don't blame you for weather.,2015-02-23 06:52:35 -0800,40.7761,-73.9798 5.69872132269683E+017,negative,1,Customer Service Issue,0.6864,American,faisal_tayebjee,0,@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30. No answer on your phone. Have young children. HELP!,2015-02-23 06:51:18 -0800,40.7188,-73.9926 5.69871979739636E+017,negative,1,Bad Flight,0.6619,American,PhilipStafford,0,"@AmericanAir It's our honeymoon,I paid extra business. I was sitting next to my bride, you bumped me because of status. Disgusted",2015-02-23 06:50:42 -0800,40.7683,-73.8625 5.69871411843461E+017,negative,1,Late Flight,0.3363,American,bugmeyer,0,@AmericanAir Deplaned for the 3rd fucking time. Fuck you AA.,2015-02-23 06:48:26 -0800,40.7512,-73.9835 5.69871364603032E+017,negative,1,Customer Service Issue,1,American,AlexHumphries,0,@AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours,2015-02-23 06:48:15 -0800,40.7241,-73.9807 5.69871068833436E+017,negative,0.6578,Flight Booking Problems,0.6578,American,McKennon,0,"@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?",2015-02-23 06:47:05 -0800,40.7066,-74.013 5.69870837815206E+017,negative,1,Flight Booking Problems,0.6761,American,urduckcommander,0,@AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?,2015-02-23 06:46:10 -0800,40.7578,-73.9891 5.69870252508635E+017,negative,1,Cancelled Flight,1,American,oksrocks,0,"@AmericanAir you Cancelled Flightled my flight due to ""weather"" when others are flying out just fine. No compensation, no resolution. Incompetent.",2015-02-23 06:43:50 -0800,40.7715,-73.9593 5.69870130169164E+017,negative,1,Customer Service Issue,1,American,roblasvegas,0,@AmericanAir 8 hours on the phone yesterday. Really? Still doesn't pick up status on US Air flight.,2015-02-23 06:43:21 -0800,40.7833,-73.4132 5.69870075316064E+017,neutral,1,,,American,sindhurella67,0,@AmericanAir I need to be back in Cleveland as early as possible tomorrow,2015-02-23 06:43:08 -0800,40.7322,-74.1743 5.69869892960133E+017,negative,1,Can't Tell,1,American,AlessandroDToro,0,@AmericanAir worst experience ever. @VirginAmerica all the way!,2015-02-23 06:42:24 -0800,40.7999,-73.9514 5.69869884164715E+017,negative,1,Late Flight,1,American,MilesWittBoyer,0,@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution,2015-02-23 06:42:22 -0800,40.7223,-73.9933 5.69869514944467E+017,negative,1,Lost Luggage,1,American,JigsawLounge,0,"@AmericanAir I fail to see how telling a caller that a bag may take ""18 hours"" to get from JFK to Brooklyn is ""the best we can""",2015-02-23 06:40:54 -0800,40.7393,-73.9828 5.6986950656007E+017,positive,1,,,American,don_hefner,0,@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service,2015-02-23 06:40:52 -0800,40.7247,-74.0079 5.69869374103794E+017,negative,1,Customer Service Issue,0.6569,American,MilesWittBoyer,0,@AmericanAir it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back.,2015-02-23 06:40:21 -0800,40.7788,-73.954 5.69868638968254E+017,negative,1,Customer Service Issue,1,American,amandajames0610,0,@AmericanAir please message me for assistance - can't get through to anyone.,2015-02-23 06:37:25 -0800,40.7518,-73.9863 5.69868478435488E+017,neutral,0.6735,,0,American,amandajames0610,0,@AmericanAir - trying to track down backs for two of my attendees #help,2015-02-23 06:36:47 -0800,40.7245,-74.008 5.69868201720287E+017,negative,1,Customer Service Issue,0.6382,American,AlessandroDToro,0,@AmericanAir I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude,2015-02-23 06:35:41 -0800,40.6344,-74.023 5.69868115481395E+017,negative,1,Customer Service Issue,1,American,LeLeValentine,0,@AmericanAir how comes no one has answered my calls or emails?,2015-02-23 06:35:21 -0800,40.7534,-73.9847 5.69867943888056E+017,negative,1,Customer Service Issue,1,American,elisakathleen,0,@AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful.,2015-02-23 06:34:40 -0800,40.7333,-73.9756 5.69867786572341E+017,negative,1,Customer Service Issue,1,American,waynebevan,0,"@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice",2015-02-23 06:34:02 -0800,40.6816,-73.7534 5.69867607341437E+017,negative,1,Customer Service Issue,1,American,RMauldin,0,@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.,2015-02-23 06:33:19 -0800,40.7663,-73.9898 5.69867582070591E+017,neutral,0.6616,,0,American,whyemes,0,@AmericanAir does that mean my ktn is not in my reservation?,2015-02-23 06:33:13 -0800,40.7687,-73.8629 5.69867363580903E+017,positive,1,,,American,elusivegoalie,0,@AmericanAir thanks for responding ... will do!,2015-02-23 06:32:21 -0800,40.7702,-73.9804 5.69867211852157E+017,negative,0.6592,Lost Luggage,0.3442,American,Robin_Downing,0,"@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology",2015-02-23 06:31:45 -0800,40.7242,-74.0094 5.69867192445084E+017,negative,1,Customer Service Issue,1,American,JanssenMA,0,@AmericanAir I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!,2015-02-23 06:31:40 -0800,40.7741,-73.8726 5.69866669243265E+017,positive,0.6533,,,American,Beach_Girl7,0,@AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?,2015-02-23 06:29:36 -0800,40.7415,-73.9938 5.69866310793826E+017,negative,1,Customer Service Issue,1,American,AlessandroDToro,0,@AmericanAir #horriblecustomerservice # rudestaff # incompetentmanagers,2015-02-23 06:28:10 -0800,40.7447,-74.0026 5.69866272218837E+017,neutral,1,,,American,elisakathleen,0,@AmericanAir I just sent a DM,2015-02-23 06:28:01 -0800,40.7586,-73.9928 5.69866168527405E+017,negative,0.6594,Customer Service Issue,0.3373,American,dms0218,0,@AmericanAir @Eleonora7 good luck I've been waiting a week,2015-02-23 06:27:36 -0800,40.7161,-74.0071 5.69866091998126E+017,negative,1,Flight Attendant Complaints,0.6533,American,themaxologist,0,@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn,2015-02-23 06:27:18 -0800,40.7509,-73.9725 5.69865357625852E+017,negative,1,Customer Service Issue,0.7225,American,RLDelahunty,0,"@AmericanAir that would be appreciated. Just please don't send me to the same page with long form & limited characters. Direct email?",2015-02-23 06:24:23 -0800,40.6466,-73.7895 5.69865061855932E+017,negative,1,Cancelled Flight,0.6501,American,Mj_Effects,0,@AmericanAir this is the biggest joke of #customerservice I've ever seen from a ✈️ brand http://t.co/XHSUUpHeZe,2015-02-23 06:23:12 -0800,40.7617,-73.9839 5.69865022031016E+017,negative,1,Cancelled Flight,0.6899,American,ArtieFitchie,0,"@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love...",2015-02-23 06:23:03 -0800,40.7568,-73.9721 5.69864892695491E+017,negative,0.6438,Cancelled Flight,0.3406,American,jameswester,0,@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.,2015-02-23 06:22:32 -0800,40.7677,-73.9809 5.69864878007001E+017,positive,1,,,American,rac22582,0,@AmericanAir thank you so much that helps a lot.,2015-02-23 06:22:29 -0800,40.7823,-73.9804 5.69864863171764E+017,negative,1,Customer Service Issue,0.6955,American,larrylarry,0,"@AmericanAir I understand that, but I'm not even being put on hold - it says ""try again Late Flightr, goodbye"".",2015-02-23 06:22:25 -0800,40.7213,-74.0036 5.6986479132332E+017,negative,1,Cancelled Flight,0.6355,American,AlessandroDToro,0,@AmericanAir I do not need an apology. I need you to fix it in a competent manner.,2015-02-23 06:22:08 -0800,40.7412,-73.9941 5.69864778702672E+017,negative,1,Customer Service Issue,1,American,paulboomer,0,@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio.,2015-02-23 06:22:05 -0800,40.7253,-74.0093 5.69864689452077E+017,negative,1,Flight Booking Problems,0.3514,American,sindhurella67,0,@AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow!,2015-02-23 06:21:44 -0800,40.7253,-74.0093 5.69864610016322E+017,negative,1,Customer Service Issue,1,American,randomeshwar,0,@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.,2015-02-23 06:21:25 -0800,40.7345,-74.0093 5.69863871030293E+017,neutral,0.6534,,0,American,KenMiller5,0,"@AmericanAir I hear #Delta is offering 2,500 miles to frequent flyers if their bags doesn't come out within 20 minutes of landing thoughts?",2015-02-23 06:18:29 -0800,40.7344,-73.9788 5.69863705841832E+017,negative,0.7107,Customer Service Issue,0.7107,American,SFaldon_Sports,0,@AmericanAir But you called me - and hung up.,2015-02-23 06:17:49 -0800,40.7409,-73.998 5.69863349737021E+017,positive,0.6807,,,American,letallec89,0,@AmericanAir thank you!,2015-02-23 06:16:24 -0800,40.746,-73.9718 5.6986322935631E+017,negative,1,Customer Service Issue,1,American,ronlieber,0,@AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now & FA won't have the uncomfortable convo w pass.,2015-02-23 06:15:56 -0800,40.695,-74.1781 5.69863194929471E+017,negative,1,Customer Service Issue,1,American,stephenmartino,0,"@AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet.",2015-02-23 06:15:47 -0800,40.7511,-73.9826 5.69862869241766E+017,negative,1,Cancelled Flight,1,American,coyj1622,0,"@AmericanAir my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!",2015-02-23 06:14:30 -0800,40.7596,-73.968 5.69862827227402E+017,positive,1,,,American,beebecathy,0,@AmericanAir in miami and the agents Rachel Wong and Marisol Pimentel were very pleasant in a world of chaos a BIG .thank u,2015-02-23 06:14:20 -0800,40.7597,-73.9857 5.69862449559527E+017,negative,1,Customer Service Issue,1,American,dashoflovely,0,@AmericanAir I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me?,2015-02-23 06:12:50 -0800,40.7545,-73.9748 5.6986141768942E+017,neutral,0.7175,,0,American,flyneverdies,0,@AmericanAir is there anyone online that can help... the flight leaves in 3 hrs,2015-02-23 06:08:44 -0800,40.759,-73.9958 5.69860677650637E+017,negative,1,Cancelled Flight,1,American,chrisjennison,0,@AmericanAir why Cancelled Flight #1605 on 6/25 & 6/28? Flights now 4 hrs longer & have layovers. Too Late Flight to find a reasonably priced alternative.,2015-02-23 06:05:47 -0800,40.7528,-73.9793 5.69860221755118E+017,negative,1,Customer Service Issue,1,American,BurkhalterTrvl,0,@AmericanAir I don't know who that may be. I was also working from home. Thanks for nothing.,2015-02-23 06:03:59 -0800,40.7333,-73.9872 5.69860103341519E+017,negative,1,Customer Service Issue,1,American,roblasvegas,0,@AmericanAir I called the EP line and 4 hours Late Flightr I was called back. I sat on hold for over a hour to US Airways and then cut off,2015-02-23 06:03:30 -0800,40.7128,-74.0074 5.69860082965426E+017,negative,1,Cancelled Flight,1,American,sindhurella67,0,@AmericanAir my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options?,2015-02-23 06:03:25 -0800,40.7572,-73.9271 5.69859218058162E+017,negative,1,Cancelled Flight,0.659,American,HaileyUrban,0,@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight.,2015-02-23 05:59:59 -0800,40.7824,-73.9848 5.69859036360909E+017,negative,1,Customer Service Issue,1,American,MackShultz,0,"@AmericanAir @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked.",2015-02-23 05:59:16 -0800,40.7655,-73.9763 5.69858655086121E+017,negative,1,Customer Service Issue,0.6791,American,RMauldin,0,.@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.,2015-02-23 05:57:45 -0800,40.763,-73.9723 5.69858330421694E+017,negative,1,Customer Service Issue,1,American,jmariecastillo,0,"@AmericanAir Telling frustrated customers ""we are super busy, please call back Late Flightr kthxbai"" and then hanging up is not the best practice.",2015-02-23 05:56:28 -0800,40.7484,-73.9943 5.69858278370517E+017,negative,1,Customer Service Issue,0.6509,American,Jhosa_M,0,@AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward,2015-02-23 05:56:15 -0800,40.7544,-73.9991 5.69858012967543E+017,negative,1,Lost Luggage,0.3726,American,Jhosa_M,0,@AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer,2015-02-23 05:55:12 -0800,40.7581,-73.9831 5.69857805483676E+017,negative,1,Lost Luggage,1,American,Jhosa_M,0,@AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information,2015-02-23 05:54:22 -0800,40.7169,-73.9981 5.69857475098202E+017,negative,1,Customer Service Issue,0.6575,American,ScottCarmichae1,0,@AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW. Hope you go bankrupt!,2015-02-23 05:53:04 -0800,40.7196,-74.005 5.69857446371439E+017,negative,1,Customer Service Issue,0.7167,American,wordnerd153,0,@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs & have no place to go. Can't keep calling.,2015-02-23 05:52:57 -0800,40.7355,-74.0078 5.69857415027565E+017,neutral,0.6599,,,American,letallec89,0,@AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-),2015-02-23 05:52:49 -0800,40.7567,-73.9975 5.69857209745584E+017,positive,1,,,American,dwburrell,0,@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!,2015-02-23 05:52:00 -0800,40.7582,-73.9772 5.69857157778133E+017,negative,1,Customer Service Issue,0.6879,American,MilesWittBoyer,1,@AmericanAir requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks,2015-02-23 05:51:48 -0800,40.7604,-73.9874 5.69857128988602E+017,negative,1,Customer Service Issue,1,American,JigsawLounge,0,@AmericanAir will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate.,2015-02-23 05:51:41 -0800,40.6824,-73.9764 5.69856784086778E+017,negative,1,Bad Flight,0.714,American,ronlieber,0,@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying.,2015-02-23 05:50:19 -0800,40.7501,-73.9944 5.69855866255462E+017,neutral,1,,,American,Bardi_toto,0,@AmericanAir Will 2396 be Cancelled Flightled tonight?,2015-02-23 05:46:40 -0800,40.8063,-73.9659 5.69855814716039E+017,negative,1,Late Flight,0.66,American,CassVinograd,0,"@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst",2015-02-23 05:46:28 -0800,40.751,-73.9943 5.69855409567207E+017,negative,1,Customer Service Issue,1,American,ThatEricAlper,0,@AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message.,2015-02-23 05:44:51 -0800,40.7647,-73.9822 5.69855205187191E+017,negative,1,Cancelled Flight,1,American,stevenmartz,0,@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.,2015-02-23 05:44:02 -0800,40.7266,-74.0331 5.6985499595851E+017,negative,1,Lost Luggage,0.705,American,Robin_Downing,0,@AmericanAir Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane?,2015-02-23 05:43:13 -0800,40.7322,-73.9963 5.69854535608312E+017,positive,1,,,American,polpastor21,0,"@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? 😋I love the company!",2015-02-23 05:41:23 -0800,40.7127,-74.0096 5.69854492126147E+017,negative,1,Cancelled Flight,0.6551,American,RMauldin,0,@AmericanAir Not very helpful if my flight is already Cancelled Flightled! What about reFlight Booking Problems? AA has my email and cell - yet no notifications.,2015-02-23 05:41:12 -0800,40.7535,-73.9925 5.6985415153186E+017,negative,0.6774,Lost Luggage,0.6774,American,derekc21,0,"@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi one night . we need to use our abilities to make magic .",2015-02-23 05:39:51 -0800,40.8919,-73.9116 5.69853969469735E+017,negative,1,Customer Service Issue,0.3642,American,Davitossss,0,@AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job,2015-02-23 05:39:08 -0800,40.7144,-74.0152 5.69853568200503E+017,negative,0.6801,Customer Service Issue,0.3424,American,nic_tudobem,0,@AmericanAir Trying to make an online Flight Booking Problems one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??!,2015-02-23 05:37:32 -0800,40.7676,-73.9805 5.69853327359517E+017,negative,1,Cancelled Flight,1,American,teague_ryan,0,@AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours!,2015-02-23 05:36:35 -0800,40.7739,-73.8726 5.69852965315584E+017,negative,1,Damaged Luggage,1,American,bartellpeter,0,@AmericanAir haha I did. They said it wasn't their fault somehow? You guys r a joke,2015-02-23 05:35:08 -0800,40.7537,-73.9808 5.69852657327739E+017,negative,1,Customer Service Issue,0.6753,American,StephanSDalal,0,"@AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA",2015-02-23 05:33:55 -0800,40.7901,-73.9785 5.69852250488574E+017,negative,0.6831,Can't Tell,0.3873,American,ra1der7581,0,@AmericanAir 2days 2plains 2fails,2015-02-23 05:32:18 -0800,40.7821,-73.9594 5.6985211260509E+017,negative,1,Customer Service Issue,1,American,Beach_Girl7,0,@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. 😢 I'll never get back to work,2015-02-23 05:31:45 -0800,40.8894,-73.8984 5.6985208453675E+017,negative,1,Lost Luggage,1,American,Eleonora7,0,"@AmericanAir so far all I am getting is ""maybe your bag will come today. We don't know."" Website says ""status unknown""- can you help?",2015-02-23 05:31:38 -0800,40.7192,-73.9999 5.69851972645466E+017,negative,1,Cancelled Flight,0.6709,American,sindhurella67,0,"@AmericanAir My flight 1108 was Cancelled Flightled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help!",2015-02-23 05:31:12 -0800,40.7522,-73.9776 5.69851952282112E+017,negative,1,Customer Service Issue,1,American,RLDelahunty,0,@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?,2015-02-23 05:31:07 -0800,40.7313,-73.9914 5.6985185591783E+017,negative,1,Customer Service Issue,1,American,ArtieFitchie,0,"@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics...",2015-02-23 05:30:44 -0800,40.7304,-74.0081 5.69851241922208E+017,negative,1,Customer Service Issue,1,American,Huedaddy10,0,last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!,2015-02-23 05:28:18 -0800,40.774,-73.8725 5.69850912451072E+017,negative,1,Customer Service Issue,0.7225,American,whyemes,0,@AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs,2015-02-23 05:26:59 -0800,40.7676,-73.9808 5.6985080802986E+017,positive,0.6845,,0,American,DaileyPursuit,0,"@AmericanAir no worries, loved flying with you guys. Thanks!",2015-02-23 05:26:34 -0800,40.7529,-73.9834 5.69850597169599E+017,negative,1,Flight Attendant Complaints,0.6878,American,HaileyUrban,0,@AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!,2015-02-23 05:25:44 -0800,40.7524,-73.9703 5.69850259507155E+017,negative,1,Customer Service Issue,1,American,ariefriedheim,0,"@AmericanAir Understood. Integration takes time, but no excuse for poor customer service",2015-02-23 05:24:23 -0800,40.7298,-73.9966 5.69850239789568E+017,negative,1,Customer Service Issue,1,American,theseanodell,0,@malhoit at least you got a response from @AmericanAir via Twitter. I went 0 for 2 yesterday.,2015-02-23 05:24:19 -0800,40.7377,-74.0088 5.69850083140882E+017,negative,1,Lost Luggage,1,American,Rom55Weber,0,"@AmericanAir I am, called Paris office this morning again, still waiting. It is in Miami but apparently tag was ""taken off""",2015-02-23 05:23:41 -0800,40.7437,-73.9881 5.69849818694038E+017,negative,1,Cancelled Flight,1,American,ikeNball,0,@AmericanAir Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned,2015-02-23 05:22:38 -0800,40.7703,-73.865 5.69849550032101E+017,positive,1,,,American,sfty1intx,0,@AmericanAir would also like say kind move on adding the points !,2015-02-23 05:21:34 -0800,40.7664,-73.9693 5.69848857498161E+017,positive,1,,,American,melaine_cre,0,"@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot",2015-02-23 05:18:49 -0800,40.7664,-73.9693 5.69847788986462E+017,negative,1,Late Flight,0.6684,American,JoshSeefried,0,@AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass,2015-02-23 05:14:34 -0800,40.7626,-73.9971 5.69847671822946E+017,negative,1,Customer Service Issue,0.6697,American,melaine_cre,0,"@AmericanAir all right, but can you give me an email to write to ?",2015-02-23 05:14:06 -0800,40.7524,-74.0263 5.69847331064934E+017,neutral,1,,,American,Beach_Girl7,0,@AmericanAir is DFW accepting any arrivals or departures today?,2015-02-23 05:12:45 -0800,40.7219,-73.9997 5.69847223829307E+017,neutral,0.6852,,0,American,ronlieber,2,"@AmericanAir Is it true, as FAs are saying, that you have no way to collect money from passengers (after door closing) who want a MCE seat?",2015-02-23 05:12:20 -0800,40.771,-73.8661 5.69846990076387E+017,negative,1,Customer Service Issue,0.6839,American,AminahAMajeed,0,@AmericanAir I called reservation at 1 am and I'm still waiting for someone to call me back,2015-02-23 05:11:24 -0800,40.7583,-73.8571 5.69846963350454E+017,negative,1,Customer Service Issue,0.3487,American,HaileyUrban,0,@AmericanAir a confirmed flight. I'm so done! Thanks for nothing!,2015-02-23 05:11:17 -0800,40.7534,-73.981 5.69846882291159E+017,positive,0.6588,,0,American,Flora_Lola_NYC,0,@AmericanAir Not necessary. I am confident the excellent in-flight staff will make the appropriate report.,2015-02-23 05:10:58 -0800,40.7296,-73.7454 5.69846545715229E+017,neutral,0.6436,,0,American,jono_1984,0,"@AmericanAir Sorry, what equipment? Have the passengers been allowed to return to the plane?",2015-02-23 05:09:38 -0800,40.7515,-73.9761 5.6984635640934E+017,positive,1,,,American,LisaMitchL,0,@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.,2015-02-23 05:08:53 -0800,40.7369,-74.0086 5.69846302663688E+017,negative,1,Customer Service Issue,0.6834,American,HaileyUrban,0,@AmericanAir no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for,2015-02-23 05:08:40 -0800,40.7406,-73.9903 5.69846045892608E+017,negative,1,Customer Service Issue,0.6414,American,stephenmartino,0,"@AmericanAir If you care, could you have someone call me to explain what is going on.",2015-02-23 05:07:39 -0800,40.7335,-74.0081 5.6984602355372E+017,negative,1,Customer Service Issue,0.6681,American,SFaldon_Sports,0,Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!!,2015-02-23 05:07:33 -0800,40.7435,-73.9924 5.69845438494458E+017,negative,1,Cancelled Flight,1,American,HaileyUrban,0,@AmericanAir from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got Cancelled Flighted,2015-02-23 05:05:14 -0800,40.6997,-73.9518 5.69845041440678E+017,negative,1,Cancelled Flight,1,American,CPalcisco,0,@AmericanAir help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for 3 hours. Need to be booked on next flight out.,2015-02-23 05:03:39 -0800,40.774,-73.9151 5.69844812783997E+017,negative,1,Customer Service Issue,0.6894,American,HaileyUrban,0,@AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back,2015-02-23 05:02:45 -0800,40.7029,-74.0144 5.69844379176854E+017,negative,1,Cancelled Flight,1,American,HaileyUrban,0,@AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put,2015-02-23 05:01:01 -0800,40.7099,-73.9624 5.69844262461973E+017,negative,1,Customer Service Issue,1,American,C2Next,0,@AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave?,2015-02-23 05:00:34 -0800,40.7535,-73.9749 5.6984425142673E+017,negative,1,Customer Service Issue,1,American,chermc56,0,"@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool",2015-02-23 05:00:31 -0800,40.7349,-73.9889 5.69844044693578E+017,neutral,0.6549,,0,American,bradleywilson09,0,@AmericanAir @SouthwestAir — Y'all will like this one. http://t.co/hF8aJZ4ffl,2015-02-23 04:59:42 -0800,40.7774,-73.9504 5.69844028365275E+017,negative,1,Lost Luggage,1,American,LeslieWolfson,0,@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD,2015-02-23 04:59:38 -0800,40.7169,-74.0338 5.69843745157452E+017,negative,1,Customer Service Issue,1,American,EaglesJade,0,@AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help !,2015-02-23 04:58:30 -0800,40.7169,-74.0338 5.69843488969372E+017,negative,0.6732,Customer Service Issue,0.3405,American,nicoeats,0,@AmericanAir is flight 1318 Cancelled Flighted or not? No word from the ground staff.,2015-02-23 04:57:29 -0800,40.7682,-73.9962 5.6984348591156E+017,negative,1,Customer Service Issue,0.6627,American,mwangbickler,2,"“@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked?” -got call back after 10 hours. Bad.",2015-02-23 04:57:28 -0800,40.7721,-73.9611 5.6984335902985E+017,negative,1,Customer Service Issue,0.6364,American,melaine_cre,0,"@AmericanAir I'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!There're few places left",2015-02-23 04:56:58 -0800,41.0418,-74.1155 5.69843331930264E+017,negative,1,Customer Service Issue,0.6708,American,wordnerd153,0,@AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!,2015-02-23 04:56:52 -0800,40.7595,-73.9757 5.69842929860264E+017,negative,1,Customer Service Issue,0.6531,American,teague_ryan,0,"@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW",2015-02-23 04:55:16 -0800,40.7326,-74.0011 5.69842758967386E+017,negative,1,Customer Service Issue,1,American,flemmingerin,0,@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.,2015-02-23 04:54:35 -0800,40.7604,-73.982 5.69842295387791E+017,negative,1,Customer Service Issue,1,American,rpstranslations,0,@AmericanAir I am still waiting for that call back. Stranded and no one to talk to,2015-02-23 04:52:45 -0800,40.7717,-73.9651 5.69842067544805E+017,neutral,0.3512,,0,American,flyneverdies,0,@AmericanAir thank you...I know it's a busy for you today but any help would be appreciated...,2015-02-23 04:51:50 -0800,40.7318,-74.0553 5.698415757375E+017,positive,1,,,American,TheTimSales,0,@AmericanAir Karen Riedel is a rock star employee and a miracle worker. I really appreciated her help this morning!,2015-02-23 04:49:53 -0800,40.7552,-73.9729 5.69841476240167E+017,negative,1,Customer Service Issue,1,American,rac22582,0,@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!,2015-02-23 04:49:29 -0800,40.8898,-73.9056 5.69841254655271E+017,negative,0.655,Flight Booking Problems,0.3352,American,Active_Aly,0,"@AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them.",2015-02-23 04:48:36 -0800,40.7414,-73.9988 5.69841119783203E+017,negative,1,Customer Service Issue,0.698,American,jaimehag,0,@AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation. When is it going to be done?,2015-02-23 04:48:04 -0800,40.7703,-73.9665 5.6984084876406E+017,negative,1,Customer Service Issue,1,American,RMauldin,1,.@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.,2015-02-23 04:47:00 -0800,40.7221,-73.9886 5.69839807787958E+017,negative,1,longlines,0.6798,American,unclesahm,0,@AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous.,2015-02-23 04:42:51 -0800,40.7495,-73.9754 5.69839377104286E+017,negative,1,Customer Service Issue,0.664,American,ih8ms,0,@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.,2015-02-23 04:41:09 -0800,40.7664,-73.9625 5.69839216512918E+017,negative,1,Customer Service Issue,0.6707,American,thelyandre,0,@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines,2015-02-23 04:40:30 -0800,40.7485,-73.9906 5.69839118093398E+017,neutral,0.6815,,,American,ThatsKathalina,0,@AmericanAir .. UMM hello?,2015-02-23 04:40:07 -0800,40.7446,-73.8864 5.69838878049346E+017,neutral,1,,,American,McKennon,0,@AmericanAir QSVGRU when would the next flight arrive?,2015-02-23 04:39:10 -0800,40.7211,-74.0042 5.69838834810094E+017,negative,1,Customer Service Issue,0.6615,American,TomGasparetti,0,@AmericanAir that is absolutely false stmt. You have a comedy of errors incl no catering etc #GetYourActTogether,2015-02-23 04:38:59 -0800,40.7648,-73.9585 5.69838589879685E+017,negative,1,Damaged Luggage,0.5193,American,bartellpeter,0,@AmericanAir how do I see your report team?,2015-02-23 04:38:01 -0800,40.7288,-74.0348 5.69838466697175E+017,negative,1,Customer Service Issue,1,American,thelyandre,0,@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system. #AmericanAirlines,2015-02-23 04:37:32 -0800,40.7236,-74.0046 5.69838141273559E+017,negative,1,Lost Luggage,0.6715,American,mjsorci,0,"@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have ""grounded"" me today #painandsuffering",2015-02-23 04:36:14 -0800,40.6339,-74.013 5.69837686367744E+017,negative,0.6678,Customer Service Issue,0.3518,American,Precious_Here,0,"@AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP.",2015-02-23 04:34:26 -0800,40.751,-73.9888 5.69837685428359E+017,negative,1,Customer Service Issue,1,American,thelyandre,0,@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.,2015-02-23 04:34:25 -0800,40.7589,-73.9769 5.69837650984751E+017,negative,1,Customer Service Issue,1,American,MurphyJulie,0,@AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr???,2015-02-23 04:34:17 -0800,40.7523,-73.9801 5.69837381261533E+017,negative,1,Late Flight,0.362,American,mjsorci,0,"@AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not ""scheduled"" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u",2015-02-23 04:33:13 -0800,40.8047,-74.0249 5.69837191540552E+017,negative,1,Customer Service Issue,0.6824,American,Precious_Here,0,@AmericanAir I remained on hold for 2 hrs to resolve my flight schedule & your system hung up on me. #unhappycustomer,2015-02-23 04:32:28 -0800,40.7152,-74.0129 5.69837152332333E+017,negative,1,Customer Service Issue,1,American,thelyandre,0,@AmericanAir. For two days now I have been trying to reach #AmericanAirlines customer service to change my flight.,2015-02-23 04:32:18 -0800,40.7093,-74.0066 5.69836467876471E+017,negative,1,Can't Tell,1,American,thelyandre,0,@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!,2015-02-23 04:29:35 -0800,40.7612,-73.9777 5.69836433931809E+017,negative,1,Lost Luggage,0.3538,American,JoshSeefried,0,@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.,2015-02-23 04:29:27 -0800,40.7283,-74.0348 5.69835918955143E+017,negative,1,Customer Service Issue,1,American,bugmeyer,1,@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it.,2015-02-23 04:27:24 -0800,40.7348,-73.9899 5.69835766416867E+017,negative,1,Lost Luggage,0.6627,American,LeslieWolfson,0,"@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help",2015-02-23 04:26:48 -0800,40.688,-73.948 5.69835751275434E+017,negative,1,Customer Service Issue,0.6516,American,coreyteague,0,"@AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back",2015-02-23 04:26:44 -0800,40.7476,-73.9851 5.69835641514693E+017,negative,1,Customer Service Issue,0.6733,American,lightworx78,0,"@AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right?",2015-02-23 04:26:18 -0800,40.7829,-73.9532 5.6983516794402E+017,negative,1,Lost Luggage,0.6812,American,Eleonora7,0,@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable.,2015-02-23 04:24:25 -0800,40.7829,-73.9532 5.6983406004378E+017,positive,1,,,American,cofc98grad,0,@AmericanAir thank you!,2015-02-23 04:20:01 -0800,40.7644,-73.9709 5.69832860795986E+017,positive,1,,,American,Gamerguy212,0,@AmericanAir I Love American Airlines :D,2015-02-23 04:15:15 -0800,40.7161,-73.9914 5.69832733226111E+017,negative,1,Customer Service Issue,0.6283,American,mas90guru,0,"@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are ""dead air"".",2015-02-23 04:14:45 -0800,40.7843,-73.9709 5.69832383991525E+017,negative,1,Cancelled Flight,0.6422,American,ThatsKathalina,0,"@AmericanAir , I was told my flights 2516 & 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call",2015-02-23 04:13:21 -0800,40.7752,-73.9635 5.69832363527709E+017,positive,0.6623,,0,American,TheMightyGarn,0,@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!,2015-02-23 04:13:17 -0800,40.7352,-73.9879 5.69832053241451E+017,negative,1,Customer Service Issue,0.6648,American,RLDelahunty,0,"@AmericanAir husband & I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this?",2015-02-23 04:12:03 -0800,40.7561,-73.9748 5.69831634817708E+017,negative,1,Customer Service Issue,1,American,hale36,0,@AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated,2015-02-23 04:10:23 -0800,40.7275,-74.0073 5.69831418412429E+017,negative,1,Customer Service Issue,1,American,farfalla818,0,@AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time!,2015-02-23 04:09:31 -0800,40.7624,-73.9694 5.69831393682977E+017,neutral,0.6872,,0,American,hale36,0,@AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no,2015-02-23 04:09:25 -0800,40.7524,-73.9784 5.69830532516868E+017,negative,1,longlines,1,American,sweet8mel,0,@AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside,2015-02-23 04:06:00 -0800,40.7489,-73.9838 5.69830322357084E+017,negative,1,Lost Luggage,1,American,Tmonkk,0,"@AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday.",2015-02-23 04:05:10 -0800,40.7728,-73.8855 5.69830069746713E+017,negative,1,Flight Attendant Complaints,1,American,Peakway3,0,@AmericanAir thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff,2015-02-23 04:04:10 -0800,40.7706,-73.8655 5.69829960178905E+017,negative,1,Late Flight,0.6679,American,sweet8mel,0,@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi,2015-02-23 04:03:44 -0800,40.7225,-73.9932 5.6982923342336E+017,neutral,0.6849,,0,American,ThatsKathalina,0,"@AmericanAir , CHECK DM PLEASE!",2015-02-23 04:00:50 -0800,40.7225,-73.9932 5.6982881796087E+017,neutral,0.6452,,,American,superkash,0,"@AmericanAir got a callback at 1 am, took care of it. thanks.",2015-02-23 03:59:11 -0800,40.7251,-74.0003 5.69828681297871E+017,negative,1,Customer Service Issue,0.6673,American,traceymalone,0,@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?!,2015-02-23 03:58:39 -0800,40.7732,-73.8855 5.69827699243545E+017,negative,1,Customer Service Issue,1,American,BloomBuzz,0,@AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now???,2015-02-23 03:54:45 -0800,40.742,-73.9294 5.69827608193585E+017,negative,1,Cancelled Flight,1,American,justinvanbogart,0,@AmericanAir - cruel & unusual to Cancelled Flight flight w/o notice & make someone stay on hold for 30min & listen to the same ad in a loop,2015-02-23 03:54:23 -0800,40.7642,-73.996 5.69827602589835E+017,negative,1,Cancelled Flight,0.6315,American,farfalla818,0,@AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!!,2015-02-23 03:54:21 -0800,40.7419,-73.9941 5.69826633152111E+017,negative,1,Customer Service Issue,0.6834,American,Right_vs_Wrong,0,@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http://t.co/CS1673hrqQ,2015-02-23 03:50:30 -0800,40.7718,-73.9561 5.69826452633313E+017,positive,1,,,American,droqen,0,@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!,2015-02-23 03:49:47 -0800,40.7458,-73.9783 5.6982563429523E+017,negative,0.6543,Customer Service Issue,0.6543,American,farfalla818,0,@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???,2015-02-23 03:46:32 -0800,40.7447,-73.9814 5.6982377030894E+017,negative,1,Customer Service Issue,1,American,nickey_y,0,"@AmericanAir i tried all day. Have been disconnected due to ""heavy call volume.""",2015-02-23 03:39:08 -0800,40.7092,-74.0107 5.69823600837947E+017,neutral,1,,,American,zozo24dad,0,@AmericanAir is flight 2413 to LA delayed?,2015-02-23 03:38:27 -0800,40.7668,-73.9816 5.69822277145133E+017,positive,1,,,American,CGNewell,0,@AmericanAir Thanks :-) Good to be back safely. See you again soon!,2015-02-23 03:33:12 -0800,40.7098,-73.9621 5.69822102062309E+017,negative,0.6372,Late Flight,0.6372,American,RyanBarrell,0,"@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow",2015-02-23 03:32:30 -0800,40.7396,-74 5.69821659097477E+017,negative,1,Cancelled Flight,1,American,harshdouble,0,@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview,2015-02-23 03:30:44 -0800,40.7868,-73.981 5.69821519116956E+017,neutral,0.6591,,0,American,melaine_cre,0,"@AmericanAir Hello ! I cannot register for my tomorrow flight from Paris to Las Vegas ""This feature is currently unavailable"" appears ?",2015-02-23 03:30:11 -0800,40.7223,-73.6027 5.69821309137515E+017,neutral,1,,,American,TheSmartraveler,0,@AmericanAir When did they start to sell water @AdmiralsClub ?,2015-02-23 03:29:21 -0800,40.7258,-74.0039 5.6982114569789E+017,negative,1,Customer Service Issue,0.6459,American,harshdouble,0,@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous,2015-02-23 03:28:42 -0800,40.7027,-74.0142 5.6982067123406E+017,negative,0.6336,Cancelled Flight,0.6336,American,urduckcommander,0,@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?,2015-02-23 03:26:49 -0800,40.66,-73.9949 5.69820619682009E+017,neutral,1,,,American,jono_1984,0,"@AmericanAir Hi guys, can you tell me what the emergency is for #AA65 diverting to #Heathrow from Zurich-New York? Thanks, John.",2015-02-23 03:26:37 -0800,40.7195,-73.9877 5.69818697113702E+017,negative,1,Flight Booking Problems,0.6775,American,atuitel,0,@AmericanAir Please stop changing my flights for Spring Break. This is the 5th time!,2015-02-23 03:18:58 -0800,40.7625,-73.9822 5.69818507891872E+017,negative,1,Can't Tell,0.3521,American,reallygilly3,0,@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good,2015-02-23 03:18:13 -0800,40.7207,-73.9997 5.69818121302897E+017,negative,1,Customer Service Issue,1,American,BiancaFernet,0,@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.,2015-02-23 03:16:41 -0800,40.7691,-73.9696 5.69817817522045E+017,negative,1,Cancelled Flight,1,American,JonGroom90,1,"@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever.",2015-02-23 03:15:29 -0800,40.7625,-73.9905 5.69817471940588E+017,negative,0.6372,Late Flight,0.3293,American,mcm0018,0,@AmericanAir Flight AAL65 declared state of emergency? Squawking 7700...,2015-02-23 03:14:06 -0800,40.7472,-73.9898 5.69817130801222E+017,negative,1,Late Flight,1,American,DanJWillis,0,@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather✈️,2015-02-23 03:12:45 -0800,40.7566,-73.9902 5.69816739699151E+017,negative,1,Late Flight,0.6955,American,erina_jones,0,@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy,2015-02-23 03:11:12 -0800,40.7272,-73.9954 5.69815545077502E+017,negative,1,Late Flight,0.6649,American,ProConPartners,0,@AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled!,2015-02-23 03:06:27 -0800,40.7513,-73.9825 5.69815422675124E+017,negative,1,Lost Luggage,1,American,Samfrancis6209,0,@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline.,2015-02-23 03:05:58 -0800,40.7139,-74.0105 5.69814855349346E+017,positive,1,,,American,TimMoore,0,"@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)",2015-02-23 03:03:42 -0800,40.7662,-73.9695 5.69811470797676E+017,negative,1,Late Flight,1,American,icarolinaperin,0,@AmericanAir 953 our fligth Somthing to talk about this?,2015-02-23 02:50:15 -0800,40.7566,-73.9672 5.69811246096065E+017,negative,1,Customer Service Issue,1,American,flyneverdies,0,@AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy,2015-02-23 02:49:22 -0800,40.7456,-73.9782 5.6981122577048E+017,negative,1,Customer Service Issue,1,American,urduckcommander,0,@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all,2015-02-23 02:49:17 -0800,40.7616,-73.9749 5.69810928449004E+017,negative,0.6672,Can't Tell,0.3498,American,lindseyjerin,0,@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.,2015-02-23 02:48:06 -0800,40.731,-73.9914 5.69806083981758E+017,positive,0.6702,,0,American,SimonWallner,0,@AmericanAir thanks. They did not charge anything in the end so all is good.,2015-02-23 02:28:51 -0800,40.7577,-73.9693 5.69806030584058E+017,positive,1,,,American,trappermartin,0,@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn! Nice start to the day!,2015-02-23 02:28:38 -0800,40.7158,-73.9599 5.69805521638662E+017,negative,1,Customer Service Issue,1,American,harshdouble,0,@AmericanAir been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok?,2015-02-23 02:26:37 -0800,40.7158,-73.9599 5.69805235255783E+017,negative,1,Customer Service Issue,1,American,flemmingerin,0,"@AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help.",2015-02-23 02:25:29 -0800,40.7245,-73.9964 5.69804589437813E+017,negative,1,Late Flight,0.6697,American,tessabusenius,0,"@AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been ""reticketed"" on.",2015-02-23 02:22:55 -0800,40.7183,-74.0053 5.69804373859021E+017,negative,1,Customer Service Issue,1,American,flemmingerin,0,"@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried.",2015-02-23 02:22:03 -0800,40.7564,-73.9778 5.69803373530128E+017,negative,1,Lost Luggage,1,American,tessabusenius,0,@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in,2015-02-23 02:18:05 -0800,40.7265,-74.009 5.69803188901032E+017,negative,1,Customer Service Issue,1,American,tessabusenius,0,"@AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to",2015-02-23 02:17:21 -0800,40.775,-73.9651 5.69802396328534E+017,negative,1,Customer Service Issue,1,American,flemmingerin,0,@AmericanAir are you ignoring me on purpose? It was sad enough having your automated system hang up on me 😭,2015-02-23 02:14:12 -0800,40.7741,-73.8726 5.69802164060557E+017,negative,1,Customer Service Issue,1,American,tessabusenius,0,@AmericanAir who do I need to talk to to get a full refund on my trip? Your call center offers no assistance.,2015-02-23 02:13:16 -0800,40.77,-73.8646 5.69801797851697E+017,negative,1,Lost Luggage,1,American,tessabusenius,0,@AmericanAir why wont you find my luggage without blaming everyone else?,2015-02-23 02:11:49 -0800,40.7646,-73.9564 5.6980134498868E+017,negative,1,Can't Tell,0.6355,American,Peakway3,0,@AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure,2015-02-23 02:10:01 -0800,40.7623,-73.9744 5.69801089022734E+017,neutral,0.6577,,0,American,kcgent,0,"@AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd.",2015-02-23 02:09:00 -0800,40.7602,-73.9721 5.69800909942886E+017,negative,1,Customer Service Issue,1,American,cerbederb,0,@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you,2015-02-23 02:08:17 -0800,40.7357,-74.0067 5.69799734774272E+017,negative,1,Cancelled Flight,0.6687,American,UNTAudra,0,@AmericanAir I was just called abt my flight Cancelled Flightlation- a flight that was Cancelled Flightled at 10:30a Sunday. Two 4:00a calls are not okay.,2015-02-23 02:03:37 -0800,40.7406,-74.0067 5.6979940211977E+017,neutral,0.6877,,0,American,flemmingerin,0,@AmericanAir Can you respond to my DM?,2015-02-23 02:02:18 -0800,40.7588,-73.9751 5.69799325175276E+017,negative,1,Can't Tell,0.6611,American,AebischerDrew,0,"@AmericanAir Thank you for the worst experience ever on an airline, from me to you, I hope your embarrassed as an airline. Pathetic",2015-02-23 02:02:00 -0800,40.7355,-73.9946 5.69799181394539E+017,neutral,1,,,American,flemmingerin,0,@AmericanAir airport to figure this out or can someone tell me now? Flight is from San Juan to San Diego,2015-02-23 02:01:25 -0800,40.7387,-73.996 5.69799053690556E+017,neutral,0.6564,,0,American,flemmingerin,0,@AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the,2015-02-23 02:00:55 -0800,40.7398,-73.9866 5.69798946740167E+017,negative,1,Lost Luggage,1,American,julieb2306,0,"@AmericanAir @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace!",2015-02-23 02:00:29 -0800,40.767,-73.9545 5.69797440100037E+017,neutral,0.6664,,0,American,davidkli,0,@AmericanAir what terminal LHR for aa5/BA1506? Doesn't say in boarding pass,2015-02-23 01:54:30 -0800,40.756,-73.9928 5.69796511409705E+017,negative,1,Can't Tell,0.6678,American,flemmingerin,0,@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?,2015-02-23 01:50:49 -0800,40.7134,-74.0046 5.69795397448634E+017,negative,1,Customer Service Issue,0.3485,American,flemmingerin,0,@AmericanAir at 5 am and have no clue if we have a place to stay or not,2015-02-23 01:46:23 -0800,40.7511,-73.9942 5.69795284764533E+017,negative,1,Customer Service Issue,0.659,American,flemmingerin,0,"@AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call",2015-02-23 01:45:56 -0800,40.7396,-74.0026 5.69794658479395E+017,negative,0.6752,Can't Tell,0.3392,American,flemmingerin,0,@AmericanAir extra night we have to stay in San Juan now. How can I check on that?,2015-02-23 01:43:27 -0800,40.7549,-73.9842 5.69794574966591E+017,negative,0.6546,Late Flight,0.6546,American,flemmingerin,0,@AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the,2015-02-23 01:43:07 -0800,40.7547,-73.9879 5.6979346041419E+017,negative,1,Lost Luggage,1,American,DavidWLocke,0,@AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning.,2015-02-23 01:38:41 -0800,40.7327,-73.9836 5.6979279471122E+017,neutral,1,,,American,miffSC,0,@AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http://t.co/4G0K0z2rei,2015-02-23 01:36:03 -0800,40.7668,-73.9691 5.69790444797866E+017,neutral,1,,,American,KoolFatKat,0,@AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees,2015-02-23 01:26:42 -0800,40.7668,-73.9691 5.69790297875599E+017,negative,1,Lost Luggage,1,American,Rom55Weber,1,@AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6),2015-02-23 01:26:07 -0800,40.7455,-73.9856 5.69789996707803E+017,negative,1,Customer Service Issue,1,American,sarahruthbrady,0,@AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload,2015-02-23 01:24:56 -0800,40.841,-73.8726 5.6978962249182E+017,negative,1,Can't Tell,0.3641,American,KottemannFYW,0,@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student.,2015-02-23 01:23:26 -0800,40.7539,-73.9821 5.69788202174714E+017,negative,0.6536,Customer Service Issue,0.6536,American,seamswrite,0,"@AmericanAir How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks",2015-02-23 01:17:48 -0800,40.7832,-73.9581 5.6978808748141E+017,negative,1,Can't Tell,0.6694,American,Allieism_,0,@AmericanAir I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will.,2015-02-23 01:17:20 -0800,40.7524,-73.9793 5.69787573725491E+017,negative,0.6864,Can't Tell,0.3523,American,Rom55Weber,1,@AmericanAir me because it might not be so urgent for you but it really is for me. (5),2015-02-23 01:15:18 -0800,40.7609,-73.9749 5.69787479324299E+017,negative,1,Lost Luggage,1,American,Rom55Weber,1,@AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4),2015-02-23 01:14:55 -0800,40.7732,-73.8855 5.69787232292246E+017,negative,1,Late Flight,0.6801,American,LeoSouza1977,0,"@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay.",2015-02-23 01:13:56 -0800,40.7433,-73.9863 5.69786809028256E+017,negative,1,Cancelled Flight,0.6605,American,seamswrite,0,@AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me?,2015-02-23 01:12:16 -0800,40.7533,-73.5879 5.6978672056211E+017,negative,1,Lost Luggage,1,American,Rom55Weber,1,"@AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)",2015-02-23 01:11:54 -0800,40.7173,-73.999 5.6978645799868E+017,negative,1,Lost Luggage,1,American,Rom55Weber,1,@AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2),2015-02-23 01:10:52 -0800,40.7613,-73.9979 5.69786215693742E+017,negative,1,Lost Luggage,0.6999,American,Rom55Weber,1,"@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1)",2015-02-23 01:09:54 -0800,40.7629,-73.9641 5.69784699117138E+017,negative,1,Customer Service Issue,1,American,EyeOfTheGate,0,@AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min,2015-02-23 01:03:53 -0800,40.763,-73.9722 5.69784114309694E+017,positive,1,,,American,FOHeming,0,"@AmericanAir Yep, was in one of my other camera memory card :D",2015-02-23 01:01:33 -0800,40.7181,-74.007 5.69782460000514E+017,negative,1,Cancelled Flight,1,American,br0hith,0,"@AmericanAir is terrible, my flights Cancelled Flighted and i've been on hold for the past 4 hours. Never again.",2015-02-23 00:54:59 -0800,40.7458,-73.9879 5.69782378270314E+017,negative,1,Bad Flight,1,American,gubelmom,0,@AmericanAir I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful,2015-02-23 00:54:39 -0800,40.7255,-74.01 5.69780060523262E+017,negative,1,Customer Service Issue,0.6521,American,carlacrooker,0,@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend,2015-02-23 00:45:27 -0800,40.7409,-73.9803 5.69779719798952E+017,negative,1,Can't Tell,1,American,JuntyH,0,@AmericanAir Hands down the worst airline to travel with. Really really fucking bad.,2015-02-23 00:44:05 -0800,40.7489,-74.0082 5.69775795452793E+017,neutral,0.6667,,,American,dkar84,0,@AmericanAir can you use the aa credit platinum select world mastercard for Alaska flights? Or just american?,2015-02-23 00:28:30 -0800,40.7548,-73.9842 5.6977469237182E+017,neutral,1,,,American,brooks_angus,0,@AmericanAir Why did AA973 return to JFK? Thanks :),2015-02-23 00:24:07 -0800,40.7575,-73.978 5.69774273851568E+017,negative,1,Customer Service Issue,1,American,bethany_ft,0,@AmericanAir is the 24/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help.,2015-02-23 00:22:27 -0800,40.7288,-73.994 5.69772113378218E+017,negative,1,Lost Luggage,1,American,christinachime,0,@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs,2015-02-23 00:13:52 -0800,40.7288,-73.994 5.6977157652822E+017,negative,1,Can't Tell,0.6518,American,PiersDenney,0,@AmericanAir No it isn't - sheer incompetence was reigning at DFW today. I was there. On a plane on the GD runway. I doubt you were.,2015-02-23 00:11:44 -0800,40.8791,-73.8742 5.69770867841839E+017,negative,0.6914,Late Flight,0.3646,American,SXSEFoodCo,0,"@AmericanAir yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying, I'm rethinking that...",2015-02-23 00:08:55 -0800,40.7457,-73.9921 5.69770321563279E+017,negative,1,Customer Service Issue,1,American,whyemes,0,@AmericanAir still waiting on a dm response..... #sloooowresponses,2015-02-23 00:06:45 -0800,40.7486,-73.9752 5.69769747019129E+017,negative,1,Late Flight,0.6708,American,FatiElo,0,@AmericanAir @robinreda that can be a stop over before Paris. You are an embarrassment,2015-02-23 00:04:28 -0800,40.7766,-73.9627 5.69769643864408E+017,negative,1,Cancelled Flight,0.3483,American,FatiElo,0,@AmericanAir @robinreda being stuck two days in the airport is not something pretty normal. I am positive you can find a plane to Europe,2015-02-23 00:04:03 -0800,40.7766,-73.9627 5.69769633995104E+017,negative,1,Lost Luggage,1,American,christinachime,0,@AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items,2015-02-23 00:04:01 -0800,40.7259,-73.9962 5.69769606761439E+017,negative,1,Late Flight,1,American,Mwoodshop,0,@AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate! I have patience but none for incompetence.,2015-02-23 00:03:54 -0800,40.7259,-73.9962 5.69769525744251E+017,negative,1,Customer Service Issue,1,American,jaxtonypiper,0,@AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME. Like the worst prank call EVER!!,2015-02-23 00:03:35 -0800,40.7219,-74 5.69769214388474E+017,negative,1,Customer Service Issue,1,American,sklovek1,0,"@AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!!",2015-02-23 00:02:21 -0800,40.757,-73.9813 5.69768294648906E+017,negative,1,Lost Luggage,0.6134,American,christinachime,0,@AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset,2015-02-22 23:58:41 -0800,40.7556,-73.975 5.69766964895166E+017,neutral,1,,,American,mannes21,0,"@AmericanAir please rebook me from Seattle to Columbus Tue 2/24, locator: KARAAX, name: Mitchell M Neuer",2015-02-22 23:53:24 -0800,40.7281,-74.0024 5.6976666202463E+017,negative,1,Customer Service Issue,1,American,LorelleEPhoto,0,"@AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing",2015-02-22 23:52:12 -0800,40.7975,-73.9705 5.6976624771532E+017,negative,1,Cancelled Flight,1,American,sam4tgl,1,@AmericanAir flight Cancelled Flighted! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel,2015-02-22 23:50:33 -0800,40.7692,-73.9531 5.69766140332937E+017,negative,1,Late Flight,1,American,anasmom,0,@AmericanAir working over time tonight? Got delayed 2 days .. In SJU .. Could be worse :),2015-02-22 23:50:08 -0800,40.7646,-73.9801 5.69764857991467E+017,negative,1,Customer Service Issue,1,American,MichaelJMaas,0,@AmericanAir it doesn't allow me to hold. That's the problem.,2015-02-22 23:45:02 -0800,40.7226,-73.993 5.69764275700376E+017,negative,1,Can't Tell,1,American,DBFuhrm,0,@AmericanAir has to be the worst airline in the world #yousuck #horrible #Oscars2015,2015-02-22 23:42:43 -0800,40.7688,-73.8673 5.697639592402E+017,neutral,1,,,American,titoebc,0,@AmericanAir Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm; still open this flight?,2015-02-22 23:41:28 -0800,40.7186,-74.0343 5.6976294081699E+017,negative,1,Lost Luggage,0.6749,American,monumentsinking,0,".@AmericanAir @USAirways Add insult to injury you guys ""misplaced"" my bag. Can't believe you have to pay money to be treated this poorly.",2015-02-22 23:37:25 -0800,40.7541,-73.9712 5.69761641211896E+017,negative,1,Cancelled Flight,0.6639,American,krlmnz,0,@AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08,2015-02-22 23:32:15 -0800,40.7633,-73.9701 5.69760118591468E+017,negative,1,Bad Flight,0.6787,American,chigirldc,0,@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems,2015-02-22 23:26:12 -0800,40.7469,-73.9906 5.69759892803756E+017,negative,1,Flight Booking Problems,0.6575,American,farfalla818,0,@AmericanAir Please REPLY! How do you mess up my rebook TWICE???,2015-02-22 23:25:18 -0800,40.7302,-73.982 5.69758473535164E+017,negative,1,Customer Service Issue,1,American,KaraKFox,0,"@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz",2015-02-22 23:19:40 -0800,40.7302,-73.982 5.69758106395255E+017,neutral,0.6755,,0,American,TheForwardCabin,0,@AmericanAir Can you check on he status of my EXP membership card? Need the physical card to access some international lounges soon.,2015-02-22 23:18:12 -0800,40.6841,-73.9166 5.69757774395023E+017,negative,1,Cancelled Flight,1,American,JorgeGuarneros,0,@AmericanAir my flight tomorrow is Cancelled Flighted you guys just keep letting me down,2015-02-22 23:16:53 -0800,40.756,-73.9868 5.69757272760398E+017,positive,1,,,American,MigsRunner,0,@AmericanAir Thanks for the champagne AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX,2015-02-22 23:14:54 -0800,40.774,-73.8724 5.69757115822158E+017,negative,1,Cancelled Flight,1,American,farfalla818,0,"@AmericanAir I'm beyond confused here. why would you offer an earlier flight?? when they Cancelled Flightled 2222, I asked for TUES. please fix!",2015-02-22 23:14:16 -0800,40.6176,-73.9368 5.69755053159875E+017,negative,1,Flight Booking Problems,0.6796,American,AminahAMajeed,0,@AmericanAir I'm in MEX. I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help.,2015-02-22 23:06:04 -0800,40.7513,-73.9817 5.69754550187352E+017,negative,1,Cancelled Flight,1,American,kris_bailey,0,@AmericanAir my mom’s flight tomorrow Cancelled Flighted w/ no notice. Phone system said callback in 2 hours and it’s been 4. I need to go to bed!,2015-02-22 23:04:04 -0800,40.7419,-74.0047 5.69754108321608E+017,negative,0.6516,Customer Service Issue,0.6516,American,jsirls,0,@AmericanAir I'm trying to reach the advantage department to add my number to a recent flight,2015-02-22 23:02:19 -0800,40.7703,-73.865 5.69753971407E+017,negative,1,Customer Service Issue,0.6707,American,rgsager,0,@AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely.,2015-02-22 23:01:46 -0800,40.7884,-73.9548 5.69753555181007E+017,negative,1,Flight Attendant Complaints,0.3548,American,rgsager,0,@AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...& don't believe their lies!!!!,2015-02-22 23:00:07 -0800,40.763,-73.972 5.69753036014248E+017,negative,1,Lost Luggage,1,American,rgsager,0,@AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay,2015-02-22 22:58:03 -0800,40.7736,-73.9497 5.69752206343348E+017,negative,1,Customer Service Issue,1,American,jameslardizzone,0,@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up,2015-02-22 22:54:46 -0800,40.7691,-73.9823 5.69750857215922E+017,neutral,1,,,American,DrDemetre,0,@AmericanAir 235. We made it to Seattle...,2015-02-22 22:49:24 -0800,40.7529,-73.9891 5.69749507623121E+017,negative,1,Cancelled Flight,1,American,SentieriMelinda,0,@AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable.,2015-02-22 22:44:02 -0800,40.7503,-73.9773 5.69748937545884E+017,negative,1,Cancelled Flight,1,American,SentieriMelinda,0,@AmericanAir thanks for your apology but it's a bit Late Flight. Cancelled Flighting a flight more than 24 hrs in advance due to weather is ridiculous. We,2015-02-22 22:41:46 -0800,40.7578,-73.9734 5.69747411779736E+017,negative,1,Cancelled Flight,1,American,jzinchuk,0,@AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?,2015-02-22 22:35:43 -0800,40.7246,-73.9937 5.69747280552538E+017,negative,1,Can't Tell,1,American,MindWarpLLC,0,@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due.,2015-02-22 22:35:11 -0800,40.7648,-73.9781 5.69747170741465E+017,negative,1,Customer Service Issue,1,American,LisaMitchL,0,@AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays,2015-02-22 22:34:45 -0800,40.7145,-74.0154 5.69746542275355E+017,negative,0.6764,Flight Booking Problems,0.3722,American,emrey35,0,@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today,2015-02-22 22:32:15 -0800,40.7807,-73.9558 5.69746288499139E+017,negative,1,Customer Service Issue,1,American,wast3gate,0,@AmericanAir - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2/2,2015-02-22 22:31:15 -0800,40.775,-73.9631 5.6974594843757E+017,negative,1,Flight Booking Problems,0.3428,American,melissamassello,0,"@AmericanAir To think that I'm a ""Priority Member""! Wonder how you treat the plebes. I know which rewards card I'm Cancelled Flightling immediately.",2015-02-22 22:29:54 -0800,40.775,-73.9631 5.6974580112101E+017,negative,1,Customer Service Issue,1,American,wast3gate,0,"@AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2",2015-02-22 22:29:19 -0800,40.7531,-73.9892 5.69745686784315E+017,negative,1,Cancelled Flight,1,American,melissamassello,0,"@AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!!",2015-02-22 22:28:51 -0800,40.7531,-73.9915 5.69745528382038E+017,negative,1,Customer Service Issue,1,American,MindWarpLLC,0,@AmericanAir Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending,2015-02-22 22:28:13 -0800,40.7539,-73.9823 5.69745375713559E+017,negative,1,Customer Service Issue,1,American,urduckcommander,0,@AmericanAir you called back just to put me on hold. It's midnight. Literally just want to know how I'm getting home and I'm getting no help,2015-02-22 22:27:37 -0800,40.7259,-74.0007 5.69745303794024E+017,negative,1,Late Flight,1,American,esmdesigns,0,@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help???,2015-02-22 22:27:20 -0800,40.7413,-73.9895 5.69744516715913E+017,negative,1,Customer Service Issue,0.6953,American,Brittlyn_Lea,0,@AmericanAir this has happens so many times. It's just upsetting to see how poorly an airline treats their customers,2015-02-22 22:24:12 -0800,40.7381,-73.9879 5.69743129928028E+017,negative,1,Customer Service Issue,1,American,malhoit,0,"@AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum?",2015-02-22 22:18:42 -0800,40.7657,-73.9697 5.69742995102118E+017,negative,1,Customer Service Issue,1,American,excake,0,@AmericanAir overall lack of attention or foresight when managing flights.,2015-02-22 22:18:10 -0800,40.7842,-73.9831 5.69742876793373E+017,negative,1,Bad Flight,0.3655,American,excake,0,@AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out,2015-02-22 22:17:41 -0800,40.7708,-73.8654 5.697423120599E+017,negative,1,Customer Service Issue,1,American,melissamassello,0,"@AmericanAir Also, been on hold for 30 minutes with your ""customer service"" to find out when my new flight is scheduled bc your site SUCKS",2015-02-22 22:15:27 -0800,40.6465,-73.7898 5.69742305499828E+017,negative,1,Lost Luggage,1,American,sigmanu56,0,@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying,2015-02-22 22:15:25 -0800,40.7072,-74.0121 5.69741854565999E+017,negative,1,Late Flight,0.6981,American,Jimgotkp,0,@AmericanAir Err 2 hour wait time for the Exec. Plat. line?,2015-02-22 22:13:38 -0800,40.7667,-73.9829 5.69741783896367E+017,neutral,1,,,American,MusseZam,0,@AmericanAir can you please connect these two reservations together and also add a child in a lap. KEVOLT and SOZLDJ march 1. Thanks,2015-02-22 22:13:21 -0800,40.7482,-73.9926 5.69740962760499E+017,negative,1,Customer Service Issue,1,American,troubledsoul99,0,@AmericanAir ... Do I have to even say anything? Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo,2015-02-22 22:10:05 -0800,40.7454,-73.9804 5.6974073991295E+017,negative,1,Flight Attendant Complaints,0.359,American,kathtrn,0,@AmericanAir MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT,2015-02-22 22:09:12 -0800,40.7643,-73.9742 5.69740409787658E+017,negative,1,Late Flight,1,American,daviddtwu,0,@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail,2015-02-22 22:07:53 -0800,40.7621,-73.9698 5.69740392372896E+017,negative,1,Customer Service Issue,1,American,MeereeneseKnot,0,"@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours.",2015-02-22 22:07:49 -0800,40.7835,-73.9574 5.69740152966238E+017,negative,1,Customer Service Issue,0.6551,American,andyellwood,0,@AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded,2015-02-22 22:06:52 -0800,40.7445,-73.9954 5.69739695459996E+017,negative,1,Cancelled Flight,0.6804,American,excake,0,@AmericanAir wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin.,2015-02-22 22:05:03 -0800,40.7601,-73.9793 5.69739515243463E+017,neutral,0.6696,,0,American,219jondn,0,"@AmericanAir will do. I'd think, though, that a literally identical itinerary to your sample itineraries would work - maybe need to update?",2015-02-22 22:04:20 -0800,40.7264,-74.0022 5.69739154600301E+017,negative,1,Lost Luggage,1,American,LeslieWolfson,0,"@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service",2015-02-22 22:02:54 -0800,40.7724,-73.9528 5.69739141635818E+017,negative,1,Late Flight,1,American,janetmcq,0,@AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair,2015-02-22 22:02:51 -0800,40.7549,-73.9837 5.6973887796913E+017,negative,1,Late Flight,0.7,American,excake,0,@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline,2015-02-22 22:01:48 -0800,40.7405,-73.9794 5.69738779931623E+017,negative,1,Lost Luggage,0.6464,American,JigsawLounge,0,"@AmericanAir bag turned up, no thanks to your useless call-centre and useless website",2015-02-22 22:01:25 -0800,40.7833,-73.9766 5.69738487269757E+017,negative,0.6667,Cancelled Flight,0.6667,American,excake,0,"@AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin",2015-02-22 22:00:15 -0800,40.7605,-73.9801 5.69737682466656E+017,negative,1,Cancelled Flight,1,American,ImanHabibi,0,"@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight.",2015-02-22 21:57:03 -0800,40.7597,-73.9826 5.69737397350461E+017,negative,1,Lost Luggage,1,American,LeslieWolfson,0,@AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!,2015-02-22 21:55:55 -0800,40.695,-74.1783 5.69737333827887E+017,positive,1,,,American,MHS80,0,"@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year.",2015-02-22 21:55:40 -0800,40.7389,-74 5.69737258191839E+017,neutral,0.6529,,0,American,urduckcommander,0,"@AmericanAir would like to talk to someone, please follow.",2015-02-22 21:55:22 -0800,40.7666,-73.9532 5.69736870927557E+017,negative,1,Lost Luggage,0.6416,American,LeslieWolfson,0,@AmericanAir you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded,2015-02-22 21:53:49 -0800,40.7746,-73.9788 5.69736283326587E+017,neutral,0.6726,,,American,nashshoodieee,0,@AmericanAir @Nashinmypants lmao this is so funny,2015-02-22 21:51:29 -0800,40.7609,-73.999 5.69735461033214E+017,negative,1,Customer Service Issue,0.6381,American,cofc98grad,0,@AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work??,2015-02-22 21:48:13 -0800,40.7075,-74.001 5.69734641193587E+017,negative,1,Customer Service Issue,1,American,Daaaaaaang16,0,@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating,2015-02-22 21:44:58 -0800,40.7593,-73.9675 5.69734526521512E+017,neutral,0.6977,,0,American,ElgortA,0,@AmericanAir I was on a flight for tomorrow and my reservation is coming up. Help me!,2015-02-22 21:44:30 -0800,40.7775,-73.9613 5.69733719256273E+017,negative,1,Customer Service Issue,1,American,Daaaaaaang16,0,@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.,2015-02-22 21:41:18 -0800,40.6206,-74.027 5.69733572606763E+017,positive,0.6424,,0,American,Hoffbuhr,0,@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.,2015-02-22 21:40:43 -0800,40.7471,-73.9898 5.69733547843457E+017,negative,1,Flight Booking Problems,0.3637,American,Daaaaaaang16,0,@AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250,2015-02-22 21:40:37 -0800,40.7571,-73.9717 5.69733539899568E+017,positive,0.6162,,,American,Travelingwellfl,0,@AmericanAir Understood. Thanks anyway,2015-02-22 21:40:35 -0800,40.7437,-73.9987 5.69733015896592E+017,negative,0.6688,Customer Service Issue,0.3537,American,LIGal19,0,@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me?,2015-02-22 21:38:30 -0800,40.7837,-73.9797 5.69732616376726E+017,positive,1,,,American,WilliamMulock,0,@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in,2015-02-22 21:36:55 -0800,40.7586,-73.9713 5.69732365968405E+017,negative,1,Late Flight,1,American,chillbagel,0,@AmericanAir sounding like they just got bitch-slapped by @juliasinton948,2015-02-22 21:35:55 -0800,40.7521,-73.9875 5.69732355067244E+017,negative,0.708,Cancelled Flight,0.708,American,s_branton,0,@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!,2015-02-22 21:35:53 -0800,40.7642,-73.9689 5.69731189214351E+017,positive,1,,,American,sebrown,0,@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!,2015-02-22 21:31:15 -0800,40.7526,-73.9932 5.6973086159301E+017,negative,1,Customer Service Issue,1,American,hovy5019,0,@AmericanAir I've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on?,2015-02-22 21:29:57 -0800,40.7678,-73.9678 5.69730801480245E+017,negative,1,Customer Service Issue,0.6866,American,urduckcommander,0,@AmericanAir can someone actually either call back or help me figure out how I'm getting home??!,2015-02-22 21:29:42 -0800,40.7549,-73.9757 5.69730747675898E+017,positive,1,,,American,JasmineDT,0,@AmericanAir you're my early frontrunner for best airline! #oscars2016,2015-02-22 21:29:29 -0800,40.7556,-73.9754 5.69730304111325E+017,negative,0.6629,Late Flight,0.6629,American,jjkend,0,@AmericanAir can I get home before 12 or no?,2015-02-22 21:27:44 -0800,40.7024,-73.99 5.69730123210949E+017,neutral,1,,,American,jbs94123,0,@AmericanAir I left something on my flight from ORD to SFO earlier today and believe it's on the plane back at ORD now. Please help.,2015-02-22 21:27:01 -0800,40.7569,-73.9755 5.69729821397291E+017,negative,1,Customer Service Issue,1,American,ttt312,0,"@AmericanAir How is hanging up on customers because of ""high volume"" customer service? Tried to resolve via DM-still waiting.So bad. #aafail",2015-02-22 21:25:49 -0800,40.7177,-73.9963 5.69729657248985E+017,negative,0.6641,Customer Service Issue,0.6641,American,_rtuck,0,"@AmericanAir I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?",2015-02-22 21:25:10 -0800,40.7454,-73.9929 5.69729569428627E+017,positive,1,,,American,DavidHeasley,0,@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.,2015-02-22 21:24:49 -0800,40.7257,-73.9979 5.69728466469454E+017,negative,0.6437,Customer Service Issue,0.3462,American,cd_mcfadden,0,"@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on.",2015-02-22 21:20:26 -0800,40.7554,-73.9794 5.69728440758182E+017,negative,1,Cancelled Flight,0.6551,American,jsulli12,0,"@AmericanAir Flight Cancelled Flightled, website refers to 1-800#, the 1-800# hangs up on me. Not auto-rebooked. Really? Horrible company.",2015-02-22 21:20:19 -0800,40.7533,-73.9845 5.69728283568419E+017,neutral,0.681,,0,American,iflyplaces,0,@AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?,2015-02-22 21:19:42 -0800,40.77,-73.9905 5.69727743450985E+017,negative,1,Flight Attendant Complaints,0.3672,American,WheelsUpDDD,0,@AmericanAir We have been sitting on this bird #AA1457 for 2 hrs on the dfw tarmac. Some water would be nice. Where's your manners?,2015-02-22 21:17:33 -0800,40.77,-73.8647 5.69727727881683E+017,negative,1,Cancelled Flight,1,American,HHredd,0,@AmericanAir I need to know what to do? My flight has been Cancelled Flightled and I can't speak to anyone. Help!,2015-02-22 21:17:30 -0800,40.7871,-73.9741 5.69727628766282E+017,negative,1,Customer Service Issue,1,American,wkuttruff,0,@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....,2015-02-22 21:17:06 -0800,40.7538,-73.9888 5.69727598130962E+017,negative,0.6497,Customer Service Issue,0.3433,American,sannimaarit,0,"@AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations.",2015-02-22 21:16:59 -0800,40.7765,-73.9625 5.69727488131093E+017,negative,1,Customer Service Issue,1,American,cstuckinahole,0,@AmericanAir your customer service is a disgrace.,2015-02-22 21:16:32 -0800,40.6659,-73.9813 5.6972738379783E+017,positive,1,,,American,the_Dyp,0,@AmericanAir Joanna did a WONDERFUL job! Thank her for me?,2015-02-22 21:16:07 -0800,40.6878,-74.1822 5.69727223990776E+017,negative,0.65,Bad Flight,0.3301,American,nsj,0,@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we’ve relatives nearby.,2015-02-22 21:15:29 -0800,40.7769,-73.982 5.69727135717282E+017,negative,1,Cancelled Flight,1,American,urduckcommander,0,@AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?,2015-02-22 21:15:08 -0800,40.7898,-73.9736 5.6972491801684E+017,negative,1,Cancelled Flight,1,American,JSvochak,0,@AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.,2015-02-22 21:06:20 -0800,40.7898,-73.9736 5.6972454573876E+017,negative,1,Cancelled Flight,0.6341,American,realtmh,0,@AmericanAir yes. Shows Cancelled Flightled & asks for her to contact you at 800 number.,2015-02-22 21:04:51 -0800,40.7684,-73.8624 5.69724254473851E+017,positive,0.6462,,,American,m0nica,0,@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.,2015-02-22 21:03:41 -0800,40.7606,-73.9851 5.69723864252424E+017,negative,1,Can't Tell,0.7219,American,real_babygirl98,0,@AmericanAir Toby hates you lol,2015-02-22 21:02:08 -0800,40.7506,-73.9719 5.6972320514288E+017,positive,0.6594,,0,American,whyemes,0,@AmericanAir Thanx for replying. DM sent,2015-02-22 20:59:31 -0800,40.7786,-73.9533 5.69721721944736E+017,negative,1,Customer Service Issue,0.6923,American,Mrodri0173,0,@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.,2015-02-22 20:53:38 -0800,40.7251,-73.8958 5.69721575492194E+017,negative,0.7134,Late Flight,0.7134,American,Mrodri0173,0,@AmericanAir not anymore.,2015-02-22 20:53:03 -0800,40.7185,-74.0343 5.69721419849798E+017,negative,1,Customer Service Issue,0.6625,American,hellodukesy,0,"@AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week.",2015-02-22 20:52:26 -0800,40.6928,-73.989 5.69721410542645E+017,neutral,1,,,American,jsgrodanfields,0,@AmericanAir 48 hours and still no bag. Could have flown to Costa Rica and back by now. I had gifts for my family in my bags.,2015-02-22 20:52:23 -0800,40.753,-74.0039 5.69721379823555E+017,negative,0.6301,Customer Service Issue,0.6301,American,dogbuckeye,0,"@AmericanAir No, when I call AA now I can't even get on hold...can you help me?",2015-02-22 20:52:16 -0800,40.7512,-73.9741 5.69721039158174E+017,negative,1,Lost Luggage,1,American,LaurieAnnFoster,0,"@AmericanAir lies,lies,lies. Worst travel experience of my life. Day 2 no clothes on vaca. #lostluggage #unprofessional #pit #mia",2015-02-22 20:50:55 -0800,40.7468,-73.981 5.69720969947849E+017,negative,1,Lost Luggage,1,American,OnePoundOne,0,@AmericanAir @ArminRosen @ggreenwald Tell that piece of shit to get fucked... I'll fly exclusively with you for life...,2015-02-22 20:50:38 -0800,40.7507,-73.9787 5.69720605383242E+017,negative,1,Customer Service Issue,1,American,sarrraright,0,"@AmericanAir I have ""continued contacting"" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid.",2015-02-22 20:49:11 -0800,40.7098,-74.0149 5.69720491830878E+017,positive,1,,,American,papenfold,0,@AmericanAir thanks,2015-02-22 20:48:44 -0800,40.7098,-74.0149 5.69720452987253E+017,neutral,1,,,American,TannerSayre,0,@AmericanAir probably had money on @BensonHenderson they said to hell with @Cowboycerrone lol,2015-02-22 20:48:35 -0800,40.7497,-74.003 5.69720366198759E+017,negative,0.6825,Customer Service Issue,0.3509,American,wadekoehler,0,@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent. Never flying AA again if can be avoided #fail #pathetic,2015-02-22 20:48:14 -0800,40.7261,-74.0077 5.6972032516583E+017,neutral,0.6707,,0,American,Cbarker5,0,@AmericanAir I'm going to speak with customer service at the airport tomorrow morning and see what my options are. I need a flight tomorrow,2015-02-22 20:48:05 -0800,40.7352,-73.99 5.69720168160428E+017,neutral,0.6463,,0,American,SXSEFoodCo,0,@AmericanAir can we get a status update on flight 1457? Are we going to make it home tonight...?,2015-02-22 20:47:27 -0800,40.6838,-74.1938 5.69720084484084E+017,positive,1,,,American,itsNGHTMRE,0,@AmericanAir 🙏 in my hotel now. Thank you!,2015-02-22 20:47:07 -0800,40.759,-73.9806 5.69720008630149E+017,negative,1,Can't Tell,0.6589,American,mjsorci,0,@AmericanAir I have almost 3 million miles w u so I am loyal to u. When r u going to reciprocate? What a joke,2015-02-22 20:46:49 -0800,40.7672,-73.9668 5.69719978993152E+017,negative,1,Customer Service Issue,1,American,troubledsoul99,0,"@AmericanAir Thank you for holding, we apologize for the delay in answering your call. To speak to a representative please continue to hold.",2015-02-22 20:46:42 -0800,40.738,-73.9906 5.69719693780496E+017,negative,1,Bad Flight,0.6952,American,breakthemark,0,@AmericanAir Weather was not involved.,2015-02-22 20:45:34 -0800,40.7203,-74.0119 5.69719540520628E+017,negative,1,Customer Service Issue,1,American,dogbuckeye,0,"@AmericanAir @dogbuckeye No, I was on hold for 4 1/2 hours. 3 diff agents each w/ different information, frustrating, kept getting txfd...",2015-02-22 20:44:57 -0800,40.7723,-73.926 5.69719449458094E+017,negative,1,Customer Service Issue,1,American,troubledsoul99,0,@AmericanAir I'm still on hold if you're wondering... 4 hours 37 minutes and counting. #ServiceFail #OnHoldForever #Suboptimal,2015-02-22 20:44:36 -0800,41.2129,-73.7355 5.6971890413142E+017,negative,1,Flight Attendant Complaints,1,American,wadekoehler,0,@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job,2015-02-22 20:42:26 -0800,40.7605,-73.9716 5.69718802029666E+017,negative,0.6579,Customer Service Issue,0.6579,American,nrosenb1,0,@AmericanAir @nrosenb1 it says changes can't be made online,2015-02-22 20:42:01 -0800,40.721,-73.9994 5.69718651709821E+017,neutral,1,,,American,TheByronCraig,0,@AmericanAir what's the status of flights for Tuesday out of Dallas??,2015-02-22 20:41:26 -0800,40.6914,-73.9898 5.69718484151751E+017,negative,1,Cancelled Flight,0.6753,American,nickcunningham1,0,"@AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?",2015-02-22 20:40:46 -0800,40.7625,-73.9721 5.69718465034097E+017,negative,1,Customer Service Issue,0.6795,American,brooklynbrood,0,"@AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted, 4 hrs so far waiting for call back. What should we do? Need to get to nyc",2015-02-22 20:40:41 -0800,40.7393,-73.9818 5.69718461217309E+017,negative,1,Customer Service Issue,0.6965,American,MeganStephens74,0,"@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful.",2015-02-22 20:40:40 -0800,40.7447,-73.9954 5.69718410944188E+017,negative,1,Can't Tell,1,American,Nutz_80,0,@AmericanAir by far the best example of the worst company @Cowboycerrone,2015-02-22 20:40:28 -0800,40.7814,-73.957 5.69718285060706E+017,negative,1,Can't Tell,0.6684,American,MeganStephens74,0,"@AmericanAir @USAirways cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking.",2015-02-22 20:39:58 -0800,40.6466,-73.7897 5.69718162595426E+017,positive,1,,,American,mosdefmikey,0,@AmericanAir Got my bags this morning! Thanks!,2015-02-22 20:39:29 -0800,40.7586,-73.9691 5.6971786661163E+017,positive,1,,,American,the_Dyp,0,"@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!",2015-02-22 20:38:18 -0800,40.7441,-73.992 5.69717739113321E+017,negative,1,Flight Attendant Complaints,0.6646,American,MeganStephens74,0,@AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else,2015-02-22 20:37:48 -0800,40.6849,-73.998 5.69717632993264E+017,negative,1,Customer Service Issue,0.681,American,Taylorgnomey,0,@AmericanAir I'm home & only 9hr Late Flight. No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days..,2015-02-22 20:37:23 -0800,40.726,-74.0008 5.69717605277131E+017,negative,1,Lost Luggage,1,American,mjsorci,0,@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's?,2015-02-22 20:37:16 -0800,40.7693,-73.8868 5.69717037464838E+017,positive,1,,,American,PhilHagen,0,@AmericanAir ok no worries. Thanks for the straight story. It's appreciated.,2015-02-22 20:35:01 -0800,40.7179,-73.9839 5.69716576850731E+017,neutral,0.3455,,0,American,roblasvegas,0,@AmericanAir Thank you for the response. When I book I've tried my AA number and my US Airways number and each time it doesn't pick it up,2015-02-22 20:33:11 -0800,40.7655,-73.9721 5.69716270184174E+017,negative,1,Late Flight,0.3745,American,MeganStephens74,0,@AmericanAir to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though...,2015-02-22 20:31:58 -0800,40.7645,-73.9779 5.69715908664431E+017,neutral,1,,,American,TheByronCraig,0,@AmericanAir flights out of Dallas on Tuesday are not going to be Cancelled Flightled correct?,2015-02-22 20:30:32 -0800,40.7583,-73.9922 5.6971586024113E+017,negative,1,Lost Luggage,1,American,pet1713,0,@AmericanAir that luggage you forgot...#mia.....he just won an oscar😄💝💝💝,2015-02-22 20:30:20 -0800,40.7698,-73.8644 5.6971580270386E+017,negative,1,Flight Attendant Complaints,0.6287,American,MeganStephens74,0,@AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get...,2015-02-22 20:30:06 -0800,40.7605,-73.9749 5.69715539821654E+017,negative,1,Can't Tell,0.6636,American,ScoJo262,0,"@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou",2015-02-22 20:29:04 -0800,40.765,-73.9828 5.69715419851797E+017,neutral,1,,,American,joeyquart,0,@AmericanAir flight number #2386,2015-02-22 20:28:35 -0800,40.7408,-73.9788 5.69715341259104E+017,neutral,0.6826,,0,American,judya25,0,@AmericanAir it looks like a mistake,2015-02-22 20:28:16 -0800,40.7296,-74.007 5.69715074505421E+017,negative,1,Lost Luggage,1,American,LanaFBernstein,0,@AmericanAir lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr,2015-02-22 20:27:13 -0800,40.7564,-73.9703 5.69715065202577E+017,positive,0.7014,,,American,marystanforddc,0,@AmericanAir wow that's helpful.,2015-02-22 20:27:10 -0800,40.7558,-73.9766 5.69715059385115E+017,neutral,0.6708,,0,American,lexdangelo,0,@AmericanAir at the gate when I get off the plane?,2015-02-22 20:27:09 -0800,40.6925,-73.9717 5.69714918951391E+017,neutral,0.6916,,,American,TacoDangerous,0,@AmericanAir can you take care @Cowboycerrone please. Thanks,2015-02-22 20:26:36 -0800,40.7688,-73.9877 5.69714842405249E+017,positive,0.7125,,,American,nlrphoto,0,“@AmericanAir: @nlrphoto Those are very beautiful photos!” Thx! Would marketing dept be interested in buying?,2015-02-22 20:26:17 -0800,40.7644,-73.9709 5.69714755109294E+017,neutral,0.6727,,,American,KellyOlexa,0,@AmericanAir no worries you're swamped I know just dmd back THANK U,2015-02-22 20:25:57 -0800,40.7427,-73.9923 5.69714439517139E+017,positive,1,,,American,joeyquart,0,@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass,2015-02-22 20:24:41 -0800,40.7257,-74.0018 5.69714383971967E+017,negative,1,Customer Service Issue,1,American,BobTheBruin,0,"@AmericanAir By ""answering as fast as they can"", you mean hanging up on every call?",2015-02-22 20:24:28 -0800,40.7657,-73.9614 5.69714230842302E+017,negative,1,Customer Service Issue,0.7023,American,clara_ennist,0,@AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid.,2015-02-22 20:23:52 -0800,40.7355,-74.0069 5.69714003653431E+017,neutral,0.6719,,0,American,TinaHovsepian,0,@AmericanAir done. I hope you can offer something.,2015-02-22 20:22:57 -0800,40.7422,-73.9949 5.69713890138964E+017,negative,1,Late Flight,0.6409,American,clara_ennist,0,"@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta",2015-02-22 20:22:30 -0800,40.7387,-73.9874 5.69713719124603E+017,negative,1,Customer Service Issue,0.6574,American,KarineDelage,1,@AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE 😤#ANGRY,2015-02-22 20:21:50 -0800,40.7615,-73.9666 5.69713615047168E+017,negative,1,Can't Tell,0.3471,American,jcarney6,0,@AmericanAir why don't you take care of @Cowboycerrone flight screw ups,2015-02-22 20:21:25 -0800,40.7236,-74.0051 5.69713244320838E+017,negative,1,Customer Service Issue,0.7156,American,tryingitout1357,0,@AmericanAir wht n 👎 experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?,2015-02-22 20:19:56 -0800,40.7668,-73.9788 5.69712291857486E+017,negative,1,Cancelled Flight,0.6407,American,MicMontgomery,0,@AmericanAir Any info for Cancelled Flightled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone.,2015-02-22 20:16:09 -0800,40.7394,-73.9885 5.69711923148689E+017,negative,1,Can't Tell,1,American,bjwellington,0,@AmericanAir ticks me off.,2015-02-22 20:14:41 -0800,40.7446,-74.0045 5.69711436781322E+017,neutral,0.6799,,0,American,fverver,0,@AmericanAir my fly is 1579 if do you have some news,2015-02-22 20:12:45 -0800,40.7958,-73.9703 5.6971125349041E+017,negative,0.68,Customer Service Issue,0.68,American,ThatLittleAnt,2,“@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice,2015-02-22 20:12:02 -0800,40.7154,-73.9972 5.69710876682367E+017,negative,1,Can't Tell,1,American,ShaneHoover,0,"@AmericanAir today, after 6 yrs., no longer my preferred airline.",2015-02-22 20:10:32 -0800,40.751,-73.9829 5.69710446112068E+017,negative,0.6688,Late Flight,0.6688,American,georgetietjen,0,"@AmericanAir Thanks. Two hours to go inflight, then hotel. Hang in there with all the DFW travel delays AA team.",2015-02-22 20:08:49 -0800,40.7464,-73.9835 5.69710119216423E+017,negative,1,Customer Service Issue,1,American,C2Next,1,"@AmericanAir - Appreciate your system is busy but when I call, having your automated system hang up on me is not helpful.",2015-02-22 20:07:31 -0800,40.7579,-73.9736 5.69709973963469E+017,negative,1,Cancelled Flight,1,American,LaurenCSands,0,"@AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in",2015-02-22 20:06:57 -0800,40.6525,-73.973 5.6970979300021E+017,negative,0.6748,Customer Service Issue,0.3521,American,darcisays,0,"@AmericanAir Nope, I have not been rebooked.",2015-02-22 20:06:14 -0800,40.7246,-73.9973 5.69709666625675E+017,neutral,0.6642,,0,American,luisperez27,0,@AmericanAir online flight notification is down.,2015-02-22 20:05:43 -0800,40.6938,-73.9883 5.69709552721142E+017,negative,1,Flight Booking Problems,0.3406,American,PDQuigley,0,@AmericanAir - I am Platinum. I am flying USAir and they have stranded me in CLT. Not answering phones. Did not rebook me. Please help?,2015-02-22 20:05:16 -0800,40.7583,-73.969 5.6970888651885E+017,negative,1,Customer Service Issue,1,American,Conor_McCormack,0,@AmericanAir is AA951 to São Paulo taking off today? Your colleagues won't tell us any thing,2015-02-22 20:02:37 -0800,40.7302,-73.9948 5.69708573762023E+017,neutral,1,,,American,luisperez27,0,"@AmericanAir flight 1388 tomorrow 5:15 am, status please, thanks",2015-02-22 20:01:23 -0800,40.7207,-74.0325 5.69708269943419E+017,negative,1,Customer Service Issue,1,American,FrankoBlanco,0,@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines,2015-02-22 20:00:10 -0800,40.7207,-74.0325 5.69707409985446E+017,positive,0.671,,0,American,georgetietjen,0,@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.,2015-02-22 19:56:45 -0800,40.7187,-73.9546 5.69706873525391E+017,negative,1,Late Flight,0.7059,American,monumentsinking,0,.@AmericanAir Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories 😡😤😖😲😩,2015-02-22 19:54:37 -0800,40.7704,-73.8755 5.69706809126056E+017,negative,1,Bad Flight,0.6852,American,JoeMcMullenJr,0,"@AmericanAir I paid extra $ for my seat & the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen",2015-02-22 19:54:22 -0800,40.7614,-73.9867 5.6970679353163E+017,negative,1,Flight Attendant Complaints,1,American,alxmdavis,0,@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling,2015-02-22 19:54:18 -0800,40.7386,-73.9854 5.6970675402566E+017,negative,1,Customer Service Issue,0.3539,American,squishtine,0,"@AmericanAir Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?",2015-02-22 19:54:09 -0800,40.7236,-74.0027 5.69706627667853E+017,neutral,1,,,American,farfalla818,0,@AmericanAir any luck?,2015-02-22 19:53:39 -0800,40.7208,-73.9867 5.69705524138091E+017,neutral,0.6735,,0,American,fromtheleftseat,0,@AmericanAir Group Cancelled Flights close to a thousand #flights Monday http://t.co/v1RADYKEP2,2015-02-22 19:49:16 -0800,40.7493,-73.98 5.69705276481282E+017,negative,0.6405,Customer Service Issue,0.3306,American,watlouismykilla,0,@AmericanAir it's been almost 3 days and it's still frozen. Thanks doll 😘😑,2015-02-22 19:48:17 -0800,40.7605,-73.98 5.69704597922558E+017,negative,1,longlines,0.6531,American,zinnian0,0,@americanair line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http://t.co/Upaz1eF3Dl,2015-02-22 19:45:35 -0800,40.7419,-74.0076 5.69704388106719E+017,negative,1,Cancelled Flight,1,American,pdubs411,0,@AmericanAir found out my flight tomorrow was Cancelled Flightled & got in the queue for a callback 3.5 hours ago…still nothing. Can I get rebooked??,2015-02-22 19:44:45 -0800,40.7621,-73.9719 5.69704220472914E+017,neutral,1,,,American,luisperez27,0,"@AmericanAir looking for status of flight 1388 schedule for 5:15 am tomorrow morning, thank you",2015-02-22 19:44:05 -0800,40.7455,-73.9572 5.69704219315319E+017,negative,1,Customer Service Issue,1,American,cbratch67,1,@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it..,2015-02-22 19:44:05 -0800,40.7496,-73.9798 5.69704164743377E+017,negative,0.6945,Customer Service Issue,0.6945,American,joerago,0,"@AmericanAir Yes, but should be able to get a push notification via the app if I’m logged in and on a trip. Email/text is so 2010 😥.",2015-02-22 19:43:52 -0800,40.7561,-73.991 5.69703866997953E+017,negative,0.6556,Can't Tell,0.6556,American,TGDBandit,0,@AmericanAir @Cowboycerrone ratchet airway!. ......,2015-02-22 19:42:41 -0800,40.7591,-73.9649 5.69703802783146E+017,negative,0.6488,Customer Service Issue,0.6488,American,jwat1107,0,@AmericanAir How do I check? Reservation for Joe Watson and Kelsey Jennings. We were on hold for 2 hours. Waiting for call back now. ETA?,2015-02-22 19:42:25 -0800,40.7298,-73.9965 5.69703641096933E+017,negative,1,Customer Service Issue,1,American,JesseSheriff,0,"@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail",2015-02-22 19:41:47 -0800,40.7505,-73.979 5.69703616426046E+017,negative,0.6169,Cancelled Flight,0.6169,American,taraaleung,0,@AmericanAir My flight tomorrow from SLC to DFW AA304 Cancelled Flighted. Can you help me get there?,2015-02-22 19:41:41 -0800,40.7525,-73.9871 5.6970341762877E+017,negative,1,Lost Luggage,1,American,GMFujarski,0,@AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet.,2015-02-22 19:40:53 -0800,40.7525,-73.9871 5.69703263467127E+017,negative,1,Can't Tell,0.6322,American,Matt_Fiorello,0,@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!!,2015-02-22 19:40:17 -0800,40.7612,-73.9656 5.69702549491753E+017,negative,1,Cancelled Flight,0.6955,American,rmaurer68,0,@AmericanAir have been waiting for a call back for over two hours jan to die tomorrow at 6am Cancelled Flightled what are my options?,2015-02-22 19:37:27 -0800,40.7775,-73.9627 5.69701848476746E+017,neutral,0.7023,,,American,quadbaconHD,0,"@AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure?",2015-02-22 19:34:39 -0800,40.7707,-73.9798 5.69701794567164E+017,negative,1,longlines,1,American,ChrisAgius13,0,@AmericanAir one staff on desk. Now been queuing for over an hr.,2015-02-22 19:34:27 -0800,40.7407,-74.0069 5.69701646445326E+017,neutral,1,,,American,farfalla818,0,@AmericanAir anything you can do?,2015-02-22 19:33:51 -0800,40.7503,-73.9948 5.69701550039429E+017,negative,1,Customer Service Issue,1,American,TheJoshAbides,0,"@AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!",2015-02-22 19:33:28 -0800,40.7243,-73.9493 5.6970121012045E+017,negative,1,Customer Service Issue,0.7168,American,TheJoshAbides,0,@AmericanAir on top of that my online record was unavailable as well and then couldn't get anyone on the phone.,2015-02-22 19:32:07 -0800,40.7218,-74.0011 5.6970118919909E+017,negative,1,Customer Service Issue,1,American,JesseSheriff,0,@AmericanAir My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL,2015-02-22 19:32:02 -0800,40.7566,-73.9766 5.69701122899775E+017,negative,0.6533,Bad Flight,0.6533,American,fuzzygoats,0,"@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http://t.co/hcNN0wXQQr",2015-02-22 19:31:46 -0800,40.7523,-73.9884 5.69700953164616E+017,negative,1,Can't Tell,0.3861,American,cjdjpdx,0,@AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time?,2015-02-22 19:31:06 -0800,40.7547,-73.9758 5.69700922248581E+017,positive,0.6687,,0,American,danielaud,0,@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude 🇺🇸✈️,2015-02-22 19:30:59 -0800,40.7442,-73.9804 5.6970078582467E+017,positive,0.7007,,,American,jwein7,0,@AmericanAir #AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs,2015-02-22 19:30:26 -0800,40.7559,-73.9744 5.69700696624247E+017,positive,1,,,American,JessieDax,0,"@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks",2015-02-22 19:30:05 -0800,40.759,-73.9919 5.69700635152495E+017,negative,1,Customer Service Issue,0.351,American,cjdjpdx,0,@AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable,2015-02-22 19:29:50 -0800,40.7508,-73.9841 5.69700397884928E+017,negative,1,Can't Tell,1,American,ra1der7581,0,@AmericanAir wow @AmericanAir still screw n stuff up,2015-02-22 19:28:54 -0800,40.7654,-73.9722 5.69700252321755E+017,negative,1,Customer Service Issue,1,American,Jakews82,0,@AmericanAir I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number.,2015-02-22 19:28:19 -0800,40.7694,-73.9851 5.6970024405044E+017,negative,1,Customer Service Issue,0.3663,American,Africanbeauteee,0,@AmericanAir employees are racist!!!!!,2015-02-22 19:28:17 -0800,40.7289,-73.985 5.69700071484338E+017,negative,1,Customer Service Issue,1,American,MikeThomas_Says,0,"@AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, ""not yet located""?",2015-02-22 19:27:36 -0800,40.7198,-73.9578 5.69699607707398E+017,negative,1,Cancelled Flight,1,American,YeahSaidThat,0,"@AmericanAir i hope it takes you 6 hours to get home when it should take 20. my flight was Cancelled Flightled because they ""couldn't staff the plane""",2015-02-22 19:25:45 -0800,40.7204,-73.9999 5.69699455919727E+017,negative,1,Customer Service Issue,1,American,JanssenMA,0,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!,2015-02-22 19:25:09 -0800,40.7616,-73.975 5.69699437901001E+017,negative,0.6579,Customer Service Issue,0.3421,American,dgoot,0,@AmericanAir not yet. I'm next in the terminal a customer service area.,2015-02-22 19:25:05 -0800,40.7701,-73.8647 5.69699154965828E+017,negative,0.6765,Flight Booking Problems,0.6765,American,kathyjazztx,0,"@AmericanAir and it gets better...other passengers rebooked direct on other airlines. #whereisthelove #whybeAAFF?",2015-02-22 19:23:57 -0800,40.7722,-73.9863 5.69699091367666E+017,negative,1,Cancelled Flight,0.6858,American,RachelMader2,0,"@AmericanAir I need to speak to a REAL PERSON. My flight was Cancelled Flightled with no explanation, and I've been on hold for more than 3 hours.",2015-02-22 19:23:42 -0800,40.7378,-73.9923 5.69698963428925E+017,negative,1,Can't Tell,1,American,davon_a,0,@AmericanAir you have let me down. Seriously. #unhappycustomer,2015-02-22 19:23:12 -0800,40.7329,-74.0041 5.6969885603779E+017,negative,1,Bad Flight,0.3488,American,JanssenMA,0,@AmericanAir @DuaneNClark ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?,2015-02-22 19:22:46 -0800,40.7406,-73.9988 5.69698811708371E+017,negative,1,Customer Service Issue,1,American,cjelinjr,0,@AmericanAir why do I have to wait for 2 hours to talk to someone when you changed my flight?,2015-02-22 19:22:35 -0800,40.6896,-73.9719 5.69698519742861E+017,negative,1,Flight Attendant Complaints,0.6719,American,jkhoey,0,@AmericanAir due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this,2015-02-22 19:21:26 -0800,40.7645,-73.9808 5.69698461911683E+017,neutral,1,,,American,JulianaSheldon,0,@AmericanAir she doesn't have Twitter.,2015-02-22 19:21:12 -0800,40.7558,-73.9746 5.69698217614545E+017,negative,1,longlines,0.3521,American,morboywnder,0,@AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess.,2015-02-22 19:20:14 -0800,40.7459,-74.0039 5.69698145703043E+017,negative,1,Flight Attendant Complaints,1,American,ChaimOsina,0,"@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer",2015-02-22 19:19:57 -0800,40.7608,-73.9845 5.69697809017864E+017,negative,1,Late Flight,0.6636,American,ChrisAgius13,0,"@AmericanAir seriously, I do not want to wait 24 hours for a flight when I have to prepare for a family funeral.",2015-02-22 19:18:36 -0800,40.7533,-73.9324 5.69697735177171E+017,negative,1,Flight Attendant Complaints,0.692,American,wadekoehler,0,"@AmericanAir your gate agents at DFW gate B16 are pathetic tonight. Terrible communication, stories changing and apathetic",2015-02-22 19:18:19 -0800,40.7581,-73.9806 5.69697701098603E+017,negative,1,Lost Luggage,1,American,JamieCarlsbad,0,@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized breeze! http://t.co/uOARyQ98PU,2015-02-22 19:18:11 -0800,40.762,-73.9713 5.69697188508348E+017,neutral,0.6784,,0,American,JonKohler,0,"@AmericanAir yea no worries. I'm just going home to Denver. Not your fault, weather sucks bad.",2015-02-22 19:16:08 -0800,40.7386,-73.9899 5.69696864091697E+017,negative,1,Flight Booking Problems,1,American,clado225,0,@AmericanAir I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up.,2015-02-22 19:14:51 -0800,40.7644,-73.9949 5.69696824061235E+017,positive,0.6945,,,American,TimMoore,0,"@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD",2015-02-22 19:14:41 -0800,40.7487,-74.0035 5.69696793652371E+017,negative,1,Can't Tell,1,American,Africanbeauteee,0,@AmericanAir is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!!,2015-02-22 19:14:34 -0800,40.7416,-74.0071 5.69696449111462E+017,positive,1,,,American,SmokeAdMirrors,0,@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!,2015-02-22 19:13:12 -0800,40.7209,-73.9894 5.69696080121569E+017,negative,1,Flight Attendant Complaints,0.3765,American,joedizzle,0,@AmericanAir pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http://t.co/6MBK79mdnW,2015-02-22 19:11:44 -0800,40.7606,-73.9781 5.69696039914971E+017,positive,1,,,American,joymfreeman,0,@AmericanAir Great - thank you.,2015-02-22 19:11:35 -0800,40.7501,-74.006 5.69695998894674E+017,negative,1,Cancelled Flight,0.3726,American,tomrquicksell,0,@AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight. # fire the software programmers,2015-02-22 19:11:25 -0800,40.7556,-73.9748 5.69695794598531E+017,negative,1,Customer Service Issue,1,American,droqen,0,@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support?,2015-02-22 19:10:36 -0800,40.7553,-73.9783 5.69695357858238E+017,negative,1,Cancelled Flight,0.3615,American,c_cgottlieb,0,@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?,2015-02-22 19:08:52 -0800,40.9313,-73.8488 5.69695286907552E+017,negative,1,Can't Tell,0.6637,American,RationalCrusadr,0,@AmericanAir @USAirways how can you have no food on a 4 hour flight 528 from Columbus to Phoenix? Starving and Pissed off. Can't eat Go Go!,2015-02-22 19:08:35 -0800,40.7579,-73.9736 5.69695048889029E+017,negative,1,Flight Booking Problems,0.7078,American,hovy5019,0,"@AmericanAir jal and cathay pacific so no, I can't do it online.",2015-02-22 19:07:38 -0800,40.7582,-73.9687 5.69694591290646E+017,neutral,1,,,American,jdcardinal,0,@AmericanAir what is the status of flight 1675 tomorrow,2015-02-22 19:05:49 -0800,40.7511,-73.9827 5.69694483769659E+017,negative,1,Customer Service Issue,0.671,American,RBraceySherman,0,@AmericanAir 4828 but I just missed it because no one is at the gate to marshall us in so now I have to rent a car & drive 5 hrs. So thanks.,2015-02-22 19:05:23 -0800,40.7511,-73.9827 5.6969383832918E+017,negative,1,Flight Attendant Complaints,1,American,cloop87,0,@AmericanAir The pilot told us they would release bags as well as offer hotel vouchers. Neither happened.,2015-02-22 19:02:50 -0800,40.7513,-73.9754 5.69693808914522E+017,negative,1,Lost Luggage,0.6916,American,cloop87,0,@AmericanAir my understanding is they were able and did for many other flights but chose not to for this one.,2015-02-22 19:02:43 -0800,40.7264,-73.999 5.69693767831147E+017,negative,1,Late Flight,1,American,claireh___,0,@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!,2015-02-22 19:02:33 -0800,40.7152,-74.0158 5.69693713087082E+017,negative,0.6666,Can't Tell,0.3355,American,jkhoey,0,@AmericanAir 37 minutes??????,2015-02-22 19:02:20 -0800,40.6473,-73.7875 5.69693664433156E+017,negative,1,Flight Booking Problems,1,American,gregnbev,0,@AmericanAir having trouble getting rebooked,2015-02-22 19:02:08 -0800,40.7403,-73.9806 5.69693592597324E+017,negative,0.6649,Lost Luggage,0.6649,American,KerithBurke,0,"@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard ""your bag has not been located."" 😩",2015-02-22 19:01:51 -0800,40.7116,-74.0075 5.69693551589757E+017,negative,0.7007,Late Flight,0.7007,American,gregarnette,0,@AmericanAir AA45 ... JFK to LAS.,2015-02-22 19:01:41 -0800,40.7323,-73.9948 5.69693300120113E+017,negative,1,Customer Service Issue,1,American,planedoc71,0,@AmericanAir I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple,2015-02-22 19:00:41 -0800,40.7378,-73.9901 5.69692982955237E+017,negative,1,Cancelled Flight,0.698,American,andresfreyesp,0,"@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?",2015-02-22 18:59:26 -0800,40.7381,-74.0085 5.69692788968845E+017,negative,1,Cancelled Flight,0.6596,American,MicMontgomery,0,@AmericanAir Need to go frm TPA to MCI tmrw & my connection thru DFW is Cancelled Flightled. Can u connect me thru a diff city? Been on hold for 2 hrs,2015-02-22 18:58:39 -0800,40.7204,-73.9918 5.69692664720798E+017,negative,0.7059,Customer Service Issue,0.3824,American,TwinkleChar,0,@americanair Any hints to get through to and stay connected with you to rearrange weather reLate Flightd Cancelled Flights? Hours in now w/nothing.,2015-02-22 18:58:10 -0800,40.7555,-73.9701 5.69692610543006E+017,negative,1,Late Flight,0.6892,American,jkhoey,0,@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay,2015-02-22 18:57:57 -0800,40.638,-74.0333 5.69692299539517E+017,negative,1,Customer Service Issue,0.6783,American,c_cgottlieb,0,@AmericanAir You can't even get someone on the phone. Great story for the media.,2015-02-22 18:56:43 -0800,40.7635,-73.975 5.69692168165528E+017,negative,1,Late Flight,0.3476,American,JasonPeppel,0,"“@AmericanAir: ""Jason, you'll end up missing your connection. Please see our DFW agents for assistance.” Nope! Hasn't taken off yet, still!",2015-02-22 18:56:11 -0800,40.7653,-73.9723 5.69692064511693E+017,negative,1,Late Flight,1,American,mbranch909,0,@AmericanAir finally made it to chicago - 13 hours Late Flight. Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye.,2015-02-22 18:55:47 -0800,40.757,-73.9825 5.69692012456182E+017,negative,1,Customer Service Issue,0.7014,American,c_cgottlieb,0,@AmericanAir instead of putting the burden on your customers do the right thing and get more gate agents.,2015-02-22 18:55:34 -0800,40.7426,-74.0042 5.69691858365915E+017,negative,1,Late Flight,0.7031,American,friedrice4break,0,@AmericanAir guys 5350 in dfw stuck at the gate for half an hour. Do we pull the slide or what?,2015-02-22 18:54:58 -0800,40.7656,-73.963 5.69691772000932E+017,negative,1,Late Flight,1,American,sierrasalles,0,@AmericanAir plz kys I have been sitting in this plane for an hour I want to leave,2015-02-22 18:54:37 -0800,40.8994,-74.1878 5.69691680661762E+017,negative,1,Bad Flight,0.3627,American,agoldenbrown,0,@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business,2015-02-22 18:54:15 -0800,40.7536,-73.9846 5.69691648579338E+017,negative,1,Cancelled Flight,1,American,c_cgottlieb,0,@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious.,2015-02-22 18:54:08 -0800,40.7387,-73.9833 5.69691609404707E+017,negative,0.6705,Customer Service Issue,0.6705,American,jessicaclaire,0,@americanair I finally got someone on the phone so no worries!,2015-02-22 18:53:58 -0800,40.7393,-73.9803 5.69691574625415E+017,negative,1,Customer Service Issue,1,American,cbratch67,0,@AmericanAir it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time!,2015-02-22 18:53:50 -0800,40.7544,-73.9771 5.69691533101781E+017,negative,0.6111,Can't Tell,0.3259,American,jkhoey,0,@AmericanAir ok. Pilots are looking for agents - they jumped out / FLT 5350 #DFW / this is crazy,2015-02-22 18:53:40 -0800,40.7665,-73.8864 5.69691521454223E+017,negative,1,Flight Booking Problems,0.6604,American,cjdjpdx,0,@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel,2015-02-22 18:53:37 -0800,40.72,-73.9984 5.69691389958554E+017,negative,1,Lost Luggage,1,American,cbratch67,0,@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is,2015-02-22 18:53:06 -0800,40.72,-73.9984 5.69691155606184E+017,negative,1,Can't Tell,1,American,agoldenbrown,0,@AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class...,2015-02-22 18:52:10 -0800,40.715,-74.0056 5.69691100090274E+017,negative,1,Bad Flight,0.3593,American,cbratch67,0,@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days,2015-02-22 18:51:57 -0800,40.7687,-73.9552 5.69691079471051E+017,negative,1,Cancelled Flight,1,American,zehentbauer,0,"@AmericanAir just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service",2015-02-22 18:51:52 -0800,40.7549,-73.9798 5.6969104911684E+017,negative,0.6337,Cancelled Flight,0.6337,American,0veranalyser,0,"@AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?",2015-02-22 18:51:45 -0800,40.7696,-73.9602 5.69690711026573E+017,negative,1,Late Flight,0.659,American,fpinell,0,@AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry..,2015-02-22 18:50:24 -0800,40.7666,-73.9783 5.69690693888664E+017,negative,1,Flight Booking Problems,0.6819,American,cbratch67,0,@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.,2015-02-22 18:50:20 -0800,40.7147,-74.016 5.69690664029463E+017,negative,1,Customer Service Issue,1,American,kaps12,0,@AmericanAir they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr,2015-02-22 18:50:13 -0800,40.7705,-73.9567 5.69690603547697E+017,negative,1,Customer Service Issue,0.6619,American,agoldenbrown,0,@AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever,2015-02-22 18:49:58 -0800,40.695,-74.1772 5.69690433996984E+017,negative,1,Late Flight,0.6776,American,fpinell,0,"@AmericanAir The delay is nothing but the personnel being so combative up to the point of saying ""what's the hury, the plane is not leaving",2015-02-22 18:49:18 -0800,40.7491,-73.9756 5.69690347183481E+017,negative,1,Lost Luggage,1,American,RachaelKasper,0,@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?,2015-02-22 18:48:57 -0800,40.7667,-73.8863 5.69690272830923E+017,negative,1,Late Flight,0.6769,American,poolinenaidoo,0,@AmericanAir would have been nice if the agents were at the very least courteous since the delay was AA's fault,2015-02-22 18:48:40 -0800,40.751,-73.9789 5.696902524508E+017,neutral,1,,,American,TrueNugget,0,@AmericanAir Your logo looks like 3D glasses.,2015-02-22 18:48:35 -0800,40.7372,-73.9962 5.6969013123534E+017,negative,1,Customer Service Issue,1,American,Lioninflorida,0,@AmericanAir no private msg me and will provide details...u really need customer svc training for your staff,2015-02-22 18:48:06 -0800,40.7142,-74.0149 5.69689983969202E+017,negative,0.3702,Flight Attendant Complaints,0.3702,American,jkhoey,0,@AmericanAir and let FLT 2350 know I'm coming / gate crew have yet to arrive to let us off FLT 5350 #DFW,2015-02-22 18:47:31 -0800,40.7546,-73.9876 5.69689826221363E+017,negative,1,Customer Service Issue,1,American,fpinell,0,@AmericanAir you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences.,2015-02-22 18:46:53 -0800,40.7264,-73.9965 5.69689784517403E+017,negative,1,Customer Service Issue,1,American,cjdjpdx,0,@AmericanAir @Expedia are killing me. Over 3 hours to get NO human to help me.,2015-02-22 18:46:43 -0800,40.7144,-74.0134 5.69689370988409E+017,negative,1,Customer Service Issue,1,American,c_cgottlieb,0,@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people.,2015-02-22 18:45:05 -0800,40.7214,-74.0053 5.69689239136424E+017,negative,1,Cancelled Flight,0.6661,American,BMichael319,0,"@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding.",2015-02-22 18:44:33 -0800,40.7733,-73.9793 5.69689221658776E+017,positive,1,,,American,ljhillmanphotos,0,@AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43,2015-02-22 18:44:29 -0800,40.738,-73.9998 5.69688901922615E+017,negative,1,Cancelled Flight,0.6838,American,jstefanides,0,"@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT! Flight Booking Problems me for Tues no good weather caused me 2 leave early",2015-02-22 18:43:13 -0800,40.695,-74.1772 5.69688822486847E+017,negative,1,Late Flight,1,American,leozh,0,"@AmericanAir on plane for JFK->SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?",2015-02-22 18:42:54 -0800,40.7234,-74.0062 5.69688822180504E+017,negative,1,Customer Service Issue,1,American,kanewaipmp,0,@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS,2015-02-22 18:42:54 -0800,40.7587,-73.972 5.69688698301784E+017,negative,1,Late Flight,0.6469,American,friedrice4break,0,@AmericanAir hey flight 5350 in dfw stuck at gate with no gate agent. Plane full of people missing connections.,2015-02-22 18:42:24 -0800,40.7269,-73.9889 5.69688669100995E+017,negative,1,Can't Tell,0.6668,American,PiersDenney,0,@AmericanAir so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven,2015-02-22 18:42:17 -0800,40.774,-73.8724 5.696883925538E+017,negative,1,Cancelled Flight,1,American,ShpprMktMichael,0,@AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?,2015-02-22 18:41:11 -0800,40.6859,-73.626 5.69688317412971E+017,positive,1,,,American,StarkJedi,0,@AmericanAir thank you for the update!,2015-02-22 18:40:53 -0800,40.6859,-73.626 5.69688245019111E+017,negative,1,Customer Service Issue,1,American,c_cgottlieb,0,@AmericanAir pathetic service,2015-02-22 18:40:36 -0800,40.7409,-74.0075 5.69688233002402E+017,neutral,1,,,American,puga203,0,@AmericanAir Dallas/Fort Worth flight number 5320,2015-02-22 18:40:33 -0800,40.7195,-73.9999 5.6968820122216E+017,negative,1,longlines,0.3403,American,PiersDenney,0,"@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!",2015-02-22 18:40:26 -0800,40.7432,-73.9891 5.6968805038662E+017,neutral,0.6983,,0,American,jkhoey,0,@AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great....,2015-02-22 18:39:50 -0800,40.8138,-73.9598 5.6968760690194E+017,negative,0.6826,Late Flight,0.3651,American,aliceliogier,0,@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed,2015-02-22 18:38:04 -0800,40.7815,-73.9539 5.69687399426617E+017,negative,0.6638,Late Flight,0.3542,American,joekamal48,0,@AmericanAir ya but u weren't sitting on the plane.,2015-02-22 18:37:14 -0800,40.719,-74.0105 5.69687343403106E+017,negative,1,Customer Service Issue,1,American,kathyjazztx,0,@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted,2015-02-22 18:37:01 -0800,40.7315,-73.9928 5.69687291007881E+017,negative,1,Customer Service Issue,0.6909,American,JanssenMA,0,@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad,2015-02-22 18:36:49 -0800,40.7218,-73.9875 5.69687163136315E+017,neutral,1,,,American,rosieblisss,0,@AmericanAir yes. He's in the next flight,2015-02-22 18:36:18 -0800,40.7893,-73.9808 5.69687056542245E+017,negative,1,Late Flight,1,American,tencents77,0,@AmericanAir several hrs Late Flight and 140 characters won't do it. Cheers though,2015-02-22 18:35:53 -0800,40.6846,-73.9808 5.69686478046888E+017,negative,1,Cancelled Flight,0.6528,American,KingFilson,0,"@AmericanAir my wife's flight is Cancelled Flightled, told to call. No one answers. How do we book a flight? Help us please",2015-02-22 18:33:35 -0800,40.738,-73.9837 5.69686415665025E+017,negative,1,Customer Service Issue,0.6174,American,SchrierCar,0,@AmericanAir not in any way that I am happy with or find acceptable. If I could speak to a human maybe that would happen,2015-02-22 18:33:20 -0800,40.7247,-73.9801 5.69686401735746E+017,negative,1,Cancelled Flight,1,American,TranceInJail,0,@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help.,2015-02-22 18:33:17 -0800,40.7185,-74.0088 5.69686397789057E+017,neutral,0.638,,0,American,twocrunch,0,"@AmericanAir Hi, I have my name, email, and AAdvantage #, but website won't let me reset password. Can we troubleshoot together? Thanks!",2015-02-22 18:33:16 -0800,40.7185,-74.0088 5.69686372124103E+017,neutral,1,,,American,FOHeming,0,@AmericanAir Still looking as we speak.,2015-02-22 18:33:10 -0800,40.7739,-73.8726 5.69686237478572E+017,negative,0.6438,longlines,0.6438,American,priscillaguasso,0,"@AmericanAir we're on AA1401 landed at 8:55pm in Miami, but waiting for a gate. Can someone on your team help us out?!",2015-02-22 18:32:37 -0800,40.7397,-73.9927 5.69686145275073E+017,negative,1,Lost Luggage,1,American,bpa76,0,@AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min???,2015-02-22 18:32:15 -0800,40.7642,-73.9738 5.69685890349404E+017,negative,1,Customer Service Issue,1,American,jeffpeters14,0,"@AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer",2015-02-22 18:31:15 -0800,40.7391,-74.0009 5.69685644449964E+017,negative,1,Flight Booking Problems,0.6858,American,planedoc71,0,@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks,2015-02-22 18:30:16 -0800,40.7545,-73.9918 5.69685261518377E+017,positive,1,,,American,VisualWorshiper,2,@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service),2015-02-22 18:28:45 -0800,40.5466,-74.2923 5.69685165565309E+017,positive,1,,,American,jkhoey,0,@AmericanAir I fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation,2015-02-22 18:28:22 -0800,40.7589,-73.98 5.69684864141824E+017,negative,1,Customer Service Issue,0.6637,American,noddingheadgirl,0,"@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!",2015-02-22 18:27:10 -0800,40.7205,-73.9844 5.69684820604817E+017,positive,1,,,American,SmithsAreRare,0,@AmericanAir thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed,2015-02-22 18:27:00 -0800,40.7611,-73.9735 5.69684565838553E+017,negative,1,Cancelled Flight,1,American,61jr,0,@AmericanAir their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!!,2015-02-22 18:25:59 -0800,40.7488,-73.9738 5.69684433218875E+017,negative,1,Cancelled Flight,0.6668,American,61jr,0,"@AmericanAir -- This is after you Cancelled Flightled our flight into Buffalo because of ""weather"" and lied to us and said other airlines Cancelled Flightled",2015-02-22 18:25:27 -0800,40.7464,-74.0069 5.6968429810774E+017,neutral,0.6298,,0,American,61jr,0,"@AmericanAir know that I could use that for a flight into Canada. By they time they figured it out, it was too Late Flight to check our bags",2015-02-22 18:24:55 -0800,40.7209,-74.0086 5.69683974748033E+017,negative,1,Customer Service Issue,0.6659,American,kerryonpr,0,@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice.,2015-02-22 18:23:38 -0800,40.7324,-73.9901 5.69683921908195E+017,neutral,1,,,American,txbu20,0,@AmericanAir its Adolfo Garcia,2015-02-22 18:23:25 -0800,40.7437,-73.983 5.69683872046195E+017,neutral,1,,,American,Travelingwellfl,0,"@AmericanAir My friend needs some help on her flt (she's not on Twiiter), can I DM you her info?",2015-02-22 18:23:13 -0800,40.7437,-73.983 5.69683866908287E+017,negative,0.6741,Cancelled Flight,0.6741,American,fellps,0,"@AmericanAir my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do?",2015-02-22 18:23:12 -0800,40.7385,-74.0037 5.69683804857745E+017,positive,1,,,American,darrenrough,0,@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.,2015-02-22 18:22:57 -0800,40.7464,-73.9893 5.69683456990581E+017,negative,1,Lost Luggage,1,American,wwkeyboard,0,"@AmericanAir ""We'll drop off your luggage 24 hours after your flight"" is ridiculous.",2015-02-22 18:21:35 -0800,40.7424,-73.991 5.69683397657768E+017,neutral,0.6833,,0,American,bradleycfox,0,@AmericanAir thanks. Bummer. Poor planning on my part. I assume the card in Passbook won't work either?,2015-02-22 18:21:20 -0800,40.756,-73.9817 5.69683183161233E+017,negative,1,Lost Luggage,1,American,wwkeyboard,0,"@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!",2015-02-22 18:20:29 -0800,40.7407,-74.0047 5.69683041578193E+017,positive,0.6432,,0,American,la_anne,0,@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.,2015-02-22 18:19:55 -0800,40.7648,-73.9769 5.69682961345471E+017,neutral,0.6503,,,American,klebovitz,0,@AmericanAir A true #AmericanView ...The National Mall http://t.co/N7ExdbcRHg,2015-02-22 18:19:36 -0800,40.7458,-73.9899 5.69682818306953E+017,negative,0.6549,Customer Service Issue,0.3336,American,zsalim03,0,"@vanessaannz seriously, you hate @AmericanAir since they can't accommodate you due to inclemental weather disruptions? lol, very funny",2015-02-22 18:19:02 -0800,40.7382,-74.0075 5.69682667362345E+017,negative,1,Late Flight,0.363,American,LSlay19,0,@AmericanAir gotta be worse than @delta w/ on time departures. I rushed back to terminal C for 8:25 flight but they haven't strtd boarding.,2015-02-22 18:18:26 -0800,40.7212,-74.0037 5.69682097125896E+017,neutral,0.6789,,,American,joeyquart,0,@AmericanAir I know you are getting pummeled tonight @dfwairport we were one of the lucky out of @slcairport just one more @AUStinAirport,2015-02-22 18:16:10 -0800,40.718,-73.9902 5.6968206278715E+017,neutral,0.6274,,0,American,jameswester,0,@AmericanAir And gold status too.,2015-02-22 18:16:02 -0800,40.7545,-73.9802 5.69682010270102E+017,negative,0.6163,Late Flight,0.6163,American,zsalim03,0,@AmericanAir In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do?,2015-02-22 18:15:50 -0800,40.7556,-73.9794 5.69681863939371E+017,negative,1,Lost Luggage,1,American,lindseyjerin,0,@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to.,2015-02-22 18:15:15 -0800,40.7138,-74.0094 5.69681786860655E+017,negative,1,Customer Service Issue,0.6583,American,kcgent,0,@AmericanAir won't answer the reservation line! Nice service. We may be stuck...,2015-02-22 18:14:56 -0800,40.7485,-73.9727 5.69681774307123E+017,negative,1,Customer Service Issue,1,American,jameswester,0,@AmericanAir It's not your agents; it's your voice activated system that's not working right. And no email on Cancelled Flightlation. Lots of problems,2015-02-22 18:14:53 -0800,40.7272,-74.0007 5.69681251734409E+017,negative,0.6522,Flight Booking Problems,0.3376,American,farfalla818,0,"@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks",2015-02-22 18:12:49 -0800,40.7474,-73.9439 5.69680920162259E+017,neutral,1,,,American,SocialJustin,0,@AmericanAir I'm on #1058 tmrw from CUN DFW. Final dest'n is ORD. Seeing freezing rain in DFW all morning. Should I change my connection?,2015-02-22 18:11:30 -0800,40.7197,-74.0059 5.69680835894497E+017,negative,1,Can't Tell,0.3586,American,219jondn,0,@AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg,2015-02-22 18:11:10 -0800,40.7237,-74.0049 5.69680818228085E+017,negative,1,Customer Service Issue,0.663,American,whyemes,0,@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines,2015-02-22 18:11:05 -0800,40.7732,-73.8855 5.69680659288969E+017,negative,1,Flight Attendant Complaints,0.3731,American,Gregm528,0,@AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet,2015-02-22 18:10:27 -0800,40.7551,-73.9797 5.69680508088689E+017,negative,1,Flight Booking Problems,1,American,219jondn,0,@AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid,2015-02-22 18:09:51 -0800,40.6483,-73.7825 5.69680398185312E+017,positive,0.6825,,0,American,bharris77,0,@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.,2015-02-22 18:09:25 -0800,40.7402,-74.0058 5.69680242194981E+017,negative,0.6753,Late Flight,0.6753,American,rcwhalen,0,@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....,2015-02-22 18:08:48 -0800,40.738,-73.9908 5.69680231012774E+017,negative,1,Customer Service Issue,1,American,LBernieMeyer,0,@AmericanAir 800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.,2015-02-22 18:08:45 -0800,40.7596,-73.9686 5.69679759250039E+017,negative,1,Customer Service Issue,0.7282,American,theZuzuPet,0,@AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone,2015-02-22 18:06:53 -0800,40.688,-73.9647 5.6967929657217E+017,neutral,0.3429,,0,American,DedeFilsAime,0,@AmericanAir you set a schedule try and keep it !!! #AAALWAYSLate Flight,2015-02-22 18:05:03 -0800,40.6956,-74.1785 5.69679274535363E+017,negative,1,Customer Service Issue,0.6554,American,derekc21,0,"@AmericanAir @derekc21 , to my surprise BA doesn't have me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?",2015-02-22 18:04:57 -0800,40.7624,-73.976 5.69679254495101E+017,negative,1,Customer Service Issue,1,American,McKennon,0,@AmericanAir Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help?,2015-02-22 18:04:53 -0800,40.7213,-73.9947 5.69679210454725E+017,positive,0.6799,,0,American,VeniceWhiteBoy,0,"@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho.",2015-02-22 18:04:42 -0800,40.7205,-74.0009 5.6967890534427E+017,positive,1,,,American,stf_tsm,0,Thank you for sending more details @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA,2015-02-22 18:03:29 -0800,40.7219,-74.0042 5.69678749056295E+017,negative,1,Late Flight,0.3768,American,CFISteve,0,@AmericanAir aa223 being ignored,2015-02-22 18:02:52 -0800,40.7526,-74.0068 5.69678620878377E+017,negative,1,Customer Service Issue,1,American,NickLeghorn,0,"@AmericanAir FYI twice now I've tried the ""we'll call you when someone is free"" thing. Both times it called, I picked up, then it hung up.",2015-02-22 18:02:21 -0800,40.7173,-74.0015 5.696785448692E+017,negative,1,Customer Service Issue,1,American,larrylarry,0,@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today,2015-02-22 18:02:03 -0800,40.7499,-73.9814 5.69678456478405E+017,negative,1,Flight Attendant Complaints,0.692,American,CFISteve,0,@AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F,2015-02-22 18:01:42 -0800,40.7352,-74.1646 5.69678397158269E+017,negative,1,Customer Service Issue,0.6741,American,reebokpumped,0,"@AmericanAir @MO3TVida just so you know, reservations team has a 2+ hr callback time",2015-02-22 18:01:28 -0800,40.7256,-74.0055 5.6967834984645E+017,neutral,1,,,American,curtis_mount,0,@AmericanAir what do kids aged 11 and 12 need to fly with AA internally within the usa. Thanks for confirming,2015-02-22 18:01:17 -0800,40.7189,-73.9524 5.69678154152829E+017,negative,1,Customer Service Issue,1,American,Daaaaaaang16,0,@AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed.,2015-02-22 18:00:30 -0800,40.7535,-73.9876 5.69678153783878E+017,negative,0.6492,Bad Flight,0.3632,American,MatthewJMedlin,0,"@AmericanAir I didn't miss my flight. American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault.",2015-02-22 18:00:30 -0800,40.7477,-73.9967 5.69678065422311E+017,neutral,0.6529,,0,American,faisal_tayebjee,0,@AmericanAir Please help AA 2258 Monday Cancelled Flightled. Can you advise on reFlight Booking Problems / refund. Have children and need to make plans now,2015-02-22 18:00:09 -0800,40.7317,-74.0045 5.69677848983802E+017,neutral,0.6629,,0,American,papenfold,0,@AmericanAir DM sent. Answer me please,2015-02-22 17:59:17 -0800,40.7343,-74.0024 5.69677660890116E+017,negative,1,Late Flight,1,American,andreach1,0,"@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane 😢😕😦 #AmericanAirlines",2015-02-22 17:58:33 -0800,40.7763,-73.9501 5.69677591055106E+017,negative,1,Can't Tell,0.6257,American,Aero0729,0,@AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand,2015-02-22 17:58:16 -0800,40.7488,-74.0036 5.69677563334943E+017,negative,1,Can't Tell,0.671,American,agoldenbrown,0,@AmericanAir I've never witnessed such covert tactics from an airline.,2015-02-22 17:58:09 -0800,40.749,-74.005 5.69677513539981E+017,negative,1,Late Flight,0.3395,American,KingFilson,0,@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.,2015-02-22 17:57:57 -0800,40.8294,-73.9284 5.69677478077137E+017,negative,1,Damaged Luggage,0.3734,American,CineDrones,0,@AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items,2015-02-22 17:57:49 -0800,40.7149,-74.0119 5.6967728755105E+017,neutral,1,,,American,lindseyjerin,0,@AmericanAir American Airlines.,2015-02-22 17:57:04 -0800,40.7568,-73.9693 5.69676866824643E+017,negative,1,Can't Tell,0.3487,American,agoldenbrown,0,@AmericanAir all of these issues are not based on weather or things that are out of your control. These issues are based on negligence.,2015-02-22 17:55:23 -0800,40.7261,-73.9857 5.69676702030262E+017,negative,1,Can't Tell,0.6998,American,realscooterward,0,@AmericanAir the worst air experience I have ever had and I am not in the first plane yet.,2015-02-22 17:54:44 -0800,40.7437,-73.9902 5.69676640692752E+017,neutral,0.354,,0,American,EAFiedler,0,@AmericanAir I just DMed you,2015-02-22 17:54:29 -0800,40.7985,-73.9731 5.69676450552537E+017,neutral,1,,,American,Aero0729,0,@AmericanAir why is it most first class passengers now request the sand which from coach ?,2015-02-22 17:53:44 -0800,40.749,-74.0053 5.69676336635236E+017,positive,0.6414,,,American,georgetietjen,0,@AmericanAir @DAI_President Good luck at DFW this evening AA!,2015-02-22 17:53:17 -0800,40.7309,-74.0068 5.69676333766328E+017,negative,1,Cancelled Flight,1,American,clara_ennist,0,@AmericanAir so we have a Cancelled Flightled flight in about twelve hours. Maybe we'll have heard from an AA rep at that point.,2015-02-22 17:53:16 -0800,40.7378,-73.9799 5.69676317144134E+017,negative,1,Customer Service Issue,0.6684,American,dogbuckeye,0,"@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting",2015-02-22 17:53:12 -0800,40.783,-73.9537 5.69676304154554E+017,positive,1,,,American,whague,0,@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!,2015-02-22 17:53:09 -0800,40.7081,-74.0073 5.69676250312249E+017,negative,0.6689,Bad Flight,0.3612,American,Aero0729,0,@AmericanAir flight attendants on AA2402 were spectacular.Fed the ENTIRE cabin then food from coach. Why do you keep serving this vile food,2015-02-22 17:52:56 -0800,40.7431,-74.0075 5.69676227981791E+017,negative,1,Customer Service Issue,1,American,Active_Aly,0,"@AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful 😳",2015-02-22 17:52:51 -0800,40.8896,-73.8991 5.69676217432977E+017,negative,1,Flight Booking Problems,0.6669,American,reebokpumped,0,"@americanair seriously, pls pls bring more people up to help us! There are still flights to ORD frm DFW and I want in http://t.co/o3CjsVSsqF",2015-02-22 17:52:48 -0800,40.7187,-73.9994 5.69675979284722E+017,negative,1,Customer Service Issue,1,American,Active_Aly,0,@AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service.,2015-02-22 17:51:52 -0800,40.7311,-73.99 5.69675799122592E+017,negative,1,Lost Luggage,0.6655,American,PhotosBySharon,0,"@AmericanAir To add, I have to get up to go to work tomorrow am. I don't like having to wait up until 12 or Late Flightr. CS sucks.",2015-02-22 17:51:09 -0800,40.7398,-74.0025 5.69675774627848E+017,negative,1,Can't Tell,0.671,American,Allieism_,0,"@AmericanAir just when I thought you guys were done messing up, you make it worse. Your airline ruins hopes and dreams.",2015-02-22 17:51:03 -0800,40.7153,-74.0104 5.69675637365072E+017,neutral,1,,,American,DontenPhoto,0,@AmericanAir Flight 1512 (N924AN) departs @FlyTPA enroute to @dfwairport http://t.co/j0mhMkDiVl,2015-02-22 17:50:30 -0800,40.7224,-74.0106 5.69675608969466E+017,negative,1,Late Flight,0.6526,American,drguzman,0,@AmericanAir approaching three hours sitting in the plane on the ground at DFW on #AmericanAirlines flight 3056 - Oscar performance,2015-02-22 17:50:23 -0800,40.7503,-73.9948 5.69675530792014E+017,negative,1,Lost Luggage,0.6298,American,PhotosBySharon,0,"@AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight.",2015-02-22 17:50:05 -0800,40.7579,-73.9713 5.69675527662875E+017,neutral,1,,,American,BrennyCarroll,0,@AmericanAir checking into a flight on your website is about as easy as asking a bear to shit in a toilet #justsaying,2015-02-22 17:50:04 -0800,40.7407,-74.0049 5.69675481857065E+017,negative,0.6629,Can't Tell,0.3714,American,Aero0729,0,@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose,2015-02-22 17:49:53 -0800,40.7326,-73.997 5.69675178227081E+017,negative,1,Cancelled Flight,1,American,faisal_tayebjee,0,@AmericanAir AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives? Very poor.,2015-02-22 17:48:41 -0800,40.7448,-74.0078 5.69674883099206E+017,negative,1,longlines,0.6959,American,agoldenbrown,1,@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293,2015-02-22 17:47:30 -0800,40.7736,-73.9459 5.69674812781695E+017,negative,1,Flight Booking Problems,1,American,Aero0729,0,@AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks.,2015-02-22 17:47:14 -0800,40.7634,-73.9771 5.69674725623927E+017,negative,1,longlines,0.6669,American,reebokpumped,0,"@americanair Plz bring more agents up to DFW AA Cstmr srvc ctr gates A, there are only 2 agents and 100+ ppl... http://t.co/uCvEU2hurZ",2015-02-22 17:46:53 -0800,40.6872,-73.9748 5.69674597479678E+017,negative,1,Bad Flight,1,American,Aero0729,0,@AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out,2015-02-22 17:46:22 -0800,40.7521,-73.9756 5.69674565074481E+017,negative,0.688,Lost Luggage,0.3686,American,agoldenbrown,0,@AmericanAir the bags arent even loaded on the plane??? #Flight293,2015-02-22 17:46:15 -0800,40.7744,-73.9482 5.696742989249E+017,negative,1,Customer Service Issue,1,American,MDDavis7,0,@AmericanAir never got an update and we had the worst communication from u. Our flight delay was mechanical and not a word. #poorservice,2015-02-22 17:45:11 -0800,40.7405,-74.0052 5.6967429441167E+017,negative,0.6991,Flight Booking Problems,0.6991,American,galen_emery,0,"@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks.",2015-02-22 17:45:10 -0800,40.7609,-73.9706 5.69674237079745E+017,negative,1,Cancelled Flight,0.361,American,realtmh,0,@AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help?,2015-02-22 17:44:56 -0800,40.7604,-73.9758 5.69674205920412E+017,negative,0.6726,Late Flight,0.6726,American,nsj,0,@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y’all hold AA1458 to RDU so they can connect?,2015-02-22 17:44:49 -0800,40.6892,-73.9866 5.69673981164278E+017,neutral,0.6963,,0,American,ScottBerry18,0,@AmericanAir Educate Bohol is a 501(c)(3) w/all volunteer staff. I can help the kids or buy a plane ticket--I can't do both. Can you help?,2015-02-22 17:43:55 -0800,40.77,-73.865 5.69673900805784E+017,negative,1,Cancelled Flight,1,American,PhilAuxier,0,@americanair anxious to see how you all care for customers you’ve inconvenienced #Cancelled Flightledflight,2015-02-22 17:43:36 -0800,40.7837,-73.9775 5.69673773567382E+017,negative,1,Customer Service Issue,1,American,clara_ennist,0,"@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy.",2015-02-22 17:43:06 -0800,40.6062,-73.9894 5.6967376456201E+017,negative,1,Cancelled Flight,1,American,the_Dyp,0,"@AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick ""Goodbye"" Very Sad!",2015-02-22 17:43:04 -0800,40.6062,-73.9894 5.69673758501413E+017,negative,1,Flight Booking Problems,0.6433,American,Active_Aly,0,@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help!,2015-02-22 17:43:02 -0800,40.7589,-73.9844 5.69673709520159E+017,neutral,0.6999,,0,American,ScottBerry18,0,"@AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?",2015-02-22 17:42:51 -0800,40.7361,-73.9874 5.69673582609089E+017,negative,1,Customer Service Issue,1,American,clara_ennist,0,@AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back.,2015-02-22 17:42:20 -0800,40.7595,-73.9722 5.69673434721952E+017,negative,1,Customer Service Issue,1,American,mjmckay,0,@AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives?,2015-02-22 17:41:45 -0800,40.7657,-73.9658 5.69673346864038E+017,negative,1,Can't Tell,0.3415,American,papenfold,0,"@AmericanAir yes, for tomorrow at 9 am. But I have to work though 😒 I'm really mad about the situation",2015-02-22 17:41:24 -0800,40.7255,-73.9931 5.69673275183387E+017,negative,1,Can't Tell,1,American,Mike_Schlechter,0,"@AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta!",2015-02-22 17:41:07 -0800,40.7614,-73.9704 5.69673044802855E+017,negative,1,Customer Service Issue,0.6588,American,otisday,0,"@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer...",2015-02-22 17:40:12 -0800,40.7658,-73.9835 5.69672974657147E+017,negative,1,Flight Booking Problems,0.6698,American,drivers98,0,"@AmericanAir I need help with a reservation purchased on @AmericanAir but operated on @USAirways, can't get through on the 800#",2015-02-22 17:39:55 -0800,40.7168,-74.008 5.69672930851844E+017,negative,1,Cancelled Flight,1,American,jaxtonypiper,0,@AmericanAir flight from DFW to LIT tomorrow has been Cancelled Flightled. What do I do next? Pls advise. #HELP,2015-02-22 17:39:45 -0800,40.7265,-73.9957 5.696729052708E+017,negative,1,Customer Service Issue,1,American,MichaelJMaas,0,@AmericanAir how can you not be taking calls? I need to change my flight!,2015-02-22 17:39:39 -0800,40.8594,-73.9343 5.69672807715463E+017,negative,0.6888,Cancelled Flight,0.6888,American,Cbarker5,0,@AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund?,2015-02-22 17:39:16 -0800,40.7288,-74.0078 5.69672361890296E+017,positive,1,,,American,Travelingwellfl,0,@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome,2015-02-22 17:37:29 -0800,40.6123,-73.9538 5.69672329321701E+017,negative,0.6762,Bad Flight,0.3685,American,nrosenb1,0,@AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH,2015-02-22 17:37:21 -0800,40.6887,-73.9854 5.69672292919173E+017,negative,1,Bad Flight,0.6839,American,MrMarioMendoza,0,@AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot. Makes a person paranoid.,2015-02-22 17:37:13 -0800,40.7212,-73.9878 5.69672021078114E+017,negative,1,Bad Flight,0.6941,American,cd_mcfadden,0,"@AmericanAir ""overweight"" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is.",2015-02-22 17:36:08 -0800,40.77,-73.9654 5.69672003403313E+017,neutral,0.6873,,0,American,georgetietjen,0,"@AmericanAir @jaynegelman How,about more@Blacklist too!!",2015-02-22 17:36:04 -0800,40.7365,-74.0288 5.69671659394699E+017,negative,1,Late Flight,1,American,seangotcher,0,@AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF?,2015-02-22 17:34:42 -0800,40.7704,-73.9685 5.69671368788173E+017,negative,1,Customer Service Issue,0.6496,American,MeereeneseKnot,0,"@AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled.",2015-02-22 17:33:32 -0800,40.7446,-73.9915 5.69671290111394E+017,negative,1,Cancelled Flight,0.6596,American,dogbuckeye,0,@AmericanAir Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting....,2015-02-22 17:33:14 -0800,40.7564,-73.9696 5.69671087820112E+017,positive,1,,,American,lizmkim,0,@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA,2015-02-22 17:32:25 -0800,40.6165,-73.9521 5.69671053594591E+017,negative,1,Lost Luggage,0.6753,American,edhgro,0,@AmericanAir been waiting on hold for more than an hour,2015-02-22 17:32:17 -0800,40.6468,-73.7891 5.69670802867556E+017,negative,1,Late Flight,0.6625,American,CantankerousCMF,0,@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning.,2015-02-22 17:31:18 -0800,40.695,-74.1781 5.69670634718024E+017,positive,1,,,American,erina_jones,0,"@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses.",2015-02-22 17:30:37 -0800,40.7408,-73.9838 5.69670589646033E+017,negative,1,longlines,0.341,American,smb510,0,@AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least.,2015-02-22 17:30:27 -0800,40.7616,-73.9823 5.69670559300239E+017,neutral,0.3707,,0,American,georgetietjen,0,@AmericanAir @HeyMyNameIsSEAN Sean if you look at the AA schedule it sometimes gives you a clue if new'airplanes are used. They are gr8,2015-02-22 17:30:19 -0800,40.695,-74.1781 5.69670523765961E+017,positive,1,,,American,gerardoquezada_,0,@AmericanAir thanks for the show! 👍,2015-02-22 17:30:11 -0800,40.743,-73.9879 5.69670354030989E+017,negative,0.6594,Can't Tell,0.6594,American,dabatty01,0,"@AmericanAir well done, you have taken the fun out of air travel @PHLAirport",2015-02-22 17:29:31 -0800,40.7473,-74.0009 5.69670286418842E+017,positive,0.3691,,0,American,lmaxwell11,0,@AmericanAir no worries even though I was talking about seat assignment :),2015-02-22 17:29:14 -0800,40.8932,-73.8999 5.69670155132908E+017,neutral,0.662,,,American,georgetietjen,0,"@AmericanAir @kconti44 This looks like JFK - had a great pic of the OneWorld jets lined up on the opposite side #Air Berlin, LAN and AA.",2015-02-22 17:28:43 -0800,40.7539,-73.9762 5.69670147893383E+017,negative,1,Customer Service Issue,1,American,BobTheBruin,0,"@AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible!",2015-02-22 17:28:41 -0800,40.7539,-73.9762 5.69669795559432E+017,negative,1,Customer Service Issue,1,American,otisday,0,"@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits",2015-02-22 17:27:17 -0800,40.6712,-73.9625 5.69669669948424E+017,neutral,0.6298,,,American,georgetietjen,0,@AmericanAir @superyan I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w/flights!,2015-02-22 17:26:47 -0800,40.7399,-74.0054 5.69669603443519E+017,negative,1,longlines,0.6907,American,dabatty01,0,"@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport",2015-02-22 17:26:32 -0800,40.7573,-73.9778 5.69669381128655E+017,negative,1,Customer Service Issue,1,American,otisday,0,@AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing!,2015-02-22 17:25:39 -0800,40.756,-73.979 5.69669174731153E+017,neutral,0.6387,,0,American,rcwhalen,0,"@AmericanAir Yo, could that be a catering truck before mine eyes? Unmoving? http://t.co/ASW6QwUf1Z",2015-02-22 17:24:49 -0800,40.749,-73.9871 5.69669062206333E+017,negative,1,Customer Service Issue,1,American,otisday,0,@AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center,2015-02-22 17:24:23 -0800,40.7135,-73.962 5.69668652045369E+017,positive,1,,,American,georgetietjen,0,@AmericanAir Great seats on this aircraft!,2015-02-22 17:22:45 -0800,40.6955,-74.178 5.69668644529148E+017,negative,1,Customer Service Issue,1,American,BenRandall7,0,Is rudeness and poor customers service a job requirement at @AmericanAir ? Been waiting 28hrs and still haven't even seen one plane😡,2015-02-22 17:22:43 -0800,40.7244,-73.9851 5.69668637369492E+017,neutral,0.6598,,0,American,ProConPartners,0,@AmericanAir Both pictures taken at the same time but which is right? #totallyconfused http://t.co/dvSLtQZKmQ,2015-02-22 17:22:41 -0800,40.7603,-73.8015 5.69668455202484E+017,negative,1,Late Flight,0.6488,American,Curyf,0,@AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal!,2015-02-22 17:21:58 -0800,40.7236,-74.0094 5.69668448718074E+017,neutral,1,,,American,Mcoltro,1,@AmericanAir 901 #Miami to #Rio to participate at @RCM_Oficial representing @CisnerosMedia #yourstoryhere,2015-02-22 17:21:56 -0800,40.7255,-73.995 5.69667918557901E+017,negative,1,Flight Attendant Complaints,0.6793,American,Ikimulisa,0,@AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on!,2015-02-22 17:19:50 -0800,40.8122,-73.9302 5.69667782910059E+017,neutral,1,,,American,georgetietjen,0,@AmericanAir @cyncyn661 Are you now flying 763s to Madrid from JFK or is this DFW/ORD? Huge !!,2015-02-22 17:19:18 -0800,40.7387,-73.9917 5.6966767560301E+017,negative,1,Bad Flight,0.6575,American,MenawatSharad,0,@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles.,2015-02-22 17:18:52 -0800,40.759,-73.9942 5.69667517146223E+017,neutral,1,,,American,MarkZeihenJr,0,@AmericanAir who's your pick for best picture? I don't want to board your airline until I know,2015-02-22 17:18:14 -0800,40.7679,-73.964 5.69667378457391E+017,negative,0.6987,Cancelled Flight,0.3504,American,SentieriMelinda,0,@AmericanAir we have 3 more passengers with me There are two more reservation numbers,2015-02-22 17:17:41 -0800,40.7635,-73.9759 5.69666885035409E+017,negative,1,Can't Tell,0.6428,American,otisday,0,"@AmericanAir @PatrichRuben no, profit maximization is your top priority. Nothing else even registers for you dinosaurs",2015-02-22 17:15:43 -0800,40.6216,-73.9348 5.69666866932814E+017,neutral,0.6458,,0,American,rcwhalen,0,@AmericanAir 8:30 departure? Sure. Is there a catering strike at JFK? @FoxNews @CNBC @BloombergRadio http://t.co/HPgXYZRW8o,2015-02-22 17:15:39 -0800,40.6216,-73.9348 5.69666814017294E+017,neutral,0.6554,,0,American,derekc21,0,"@AmericanAir @derekc21 , so what would be a file number that works , needs to be 10 characters , email me derek.austin@century21.ca easier",2015-02-22 17:15:27 -0800,40.7344,-73.9937 5.69666689589232E+017,negative,0.6282,Customer Service Issue,0.3292,American,otisday,0,"@AmericanAir @manuel_c ""here for you"" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or....",2015-02-22 17:14:57 -0800,40.7163,-74.0078 5.69666687253008E+017,negative,1,Late Flight,0.6749,American,agoldenbrown,0,@AmericanAir #flight293 was supposed to depart at 745 and at 815 we still have not boarded.,2015-02-22 17:14:56 -0800,40.6031,-73.9707 5.69666244317618E+017,negative,1,Customer Service Issue,1,American,joseglopez00,0,@AmericanAir You have the worst customer service of any airlines I've ever encountered. Flat out awful,2015-02-22 17:13:11 -0800,40.743,-73.9872 5.69666226974294E+017,negative,1,Customer Service Issue,1,American,otisday,0,"@AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got",2015-02-22 17:13:07 -0800,40.7507,-73.9802 5.69666202634744E+017,positive,1,,,American,KellyOlexa,0,@AmericanAir DONE!! thank you so much!!,2015-02-22 17:13:01 -0800,40.717,-74.0055 5.6966604267237E+017,negative,0.6818,Late Flight,0.6818,American,rcwhalen,0,@AmericanAir Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs,2015-02-22 17:12:23 -0800,40.7743,-73.8725 5.69665983113081E+017,negative,1,Can't Tell,0.6792,American,vickie_frisbie,0,@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue,2015-02-22 17:12:08 -0800,40.7674,-73.9824 5.69665738165891E+017,negative,1,Cancelled Flight,0.6782,American,amyeferrer,0,@AmericanAir 24 hrs & 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this.,2015-02-22 17:11:10 -0800,40.7564,-73.9877 5.69665707870286E+017,negative,1,Lost Luggage,0.6946,American,jasminewallas,0,"@AmericanAir delivered mom's delayed bag to the wrong place. 2 hrs on hold yesterday, >1 hr today. Still no bag. #AA http://t.co/QKkJdFObOS",2015-02-22 17:11:03 -0800,40.7443,-73.9889 5.69665295381615E+017,negative,0.6848,Late Flight,0.3717,American,rcwhalen,0,"@AmericanAir Yeah, try harder. No catering truck in sight. Can we just leave now w/o the food won't eat anyway?",2015-02-22 17:09:24 -0800,40.6773,-74.0131 5.69665260375794E+017,negative,1,Customer Service Issue,1,American,JaJillian,1,@AmericanAir this is awful customer service.,2015-02-22 17:09:16 -0800,40.7443,-74.0066 5.69665225940709E+017,positive,1,,,American,MaggieRisbara,0,@AmericanAir everything's good now brothaaaaaa,2015-02-22 17:09:08 -0800,40.7648,-73.9611 5.69665193266909E+017,negative,1,Late Flight,0.3602,American,vickie_frisbie,1,@AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired,2015-02-22 17:09:00 -0800,40.7276,-74.0075 5.69664965658972E+017,neutral,0.6717,,0,American,georgetietjen,0,@AmericanAir 740pm wheels up to be exact. I'm sending a DM.,2015-02-22 17:08:06 -0800,40.6467,-73.7779 5.69664878434255E+017,negative,1,Customer Service Issue,1,American,otisday,1,@AmericanAir @sarahzou translation: we don't reinvest our mammoth profits into the customer service experience. 'Cause we don't care.,2015-02-22 17:07:45 -0800,40.7285,-73.9875 5.69664828911919E+017,negative,1,Customer Service Issue,1,American,shacker56,0,@AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK,2015-02-22 17:07:33 -0800,40.7477,-74.0004 5.69664787946164E+017,negative,1,Can't Tell,0.6613,American,vickie_frisbie,0,@AmericanAir we are through. I can quit you. I am. The nonsense & lies are a colossal infringement you can no longer get away with,2015-02-22 17:07:23 -0800,40.7024,-73.9934 5.69664668010226E+017,negative,0.6701,Late Flight,0.3849,American,smb510,0,"@AmericanAir 719. Looks like we are about to get going, finally!",2015-02-22 17:06:55 -0800,40.7391,-74.0014 5.69664514142183E+017,negative,1,Customer Service Issue,0.6579,American,otisday,0,"@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots",2015-02-22 17:06:18 -0800,40.7071,-74.0045 5.696643301632E+017,negative,1,Customer Service Issue,1,American,Pumpoclock,0,@AmericanAir pls tell me how to get a person on the phone asap,2015-02-22 17:05:34 -0800,40.7426,-73.9921 5.69664265218601E+017,negative,1,Customer Service Issue,0.6987,American,HaileyUrban,0,@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home!,2015-02-22 17:05:19 -0800,40.7624,-73.9832 5.696642616786E+017,neutral,1,,,American,Pumpoclock,0,@AmericanAir you wont allow calls? My husband has a ticket but it looks like all the seats are taken? I cant even call.,2015-02-22 17:05:18 -0800,40.7949,-73.9745 5.6966419157486E+017,negative,1,Late Flight,0.3601,American,SentieriMelinda,0,@AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please,2015-02-22 17:05:01 -0800,40.7148,-73.9545 5.69664087740715E+017,negative,1,Late Flight,0.3706,American,RalphPearce3,0,@AmericanAir unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth,2015-02-22 17:04:37 -0800,40.714,-74.0076 5.69664077049385E+017,negative,1,Late Flight,1,American,drguzman,0,@AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded,2015-02-22 17:04:34 -0800,40.7686,-73.8627 5.69664007864492E+017,negative,0.6732,Flight Booking Problems,0.3791,American,squishtine,0,@AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat.,2015-02-22 17:04:17 -0800,40.745,-73.9876 5.69663928701039E+017,negative,1,Late Flight,1,American,joeyquart,0,@AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids,2015-02-22 17:03:59 -0800,40.7249,-73.9924 5.69663851928486E+017,neutral,0.6553,,0,American,sigmanu56,0,@AmericanAir 3198 to AEX. Is it still going?,2015-02-22 17:03:40 -0800,40.7487,-73.9855 5.69663735217971E+017,negative,1,longlines,0.633,American,WishUpon_26,0,@AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning!,2015-02-22 17:03:12 -0800,40.7326,-73.9993 5.69663701017625E+017,negative,0.6896,Late Flight,0.6896,American,quadbaconHD,0,@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure?,2015-02-22 17:03:04 -0800,40.6879,-74.183 5.69663687948182E+017,negative,1,Customer Service Issue,0.3849,American,KearyDennison,0,@AmericanAir Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare. I was hung up on once. Can you help me rebook?,2015-02-22 17:03:01 -0800,40.7624,-73.9753 5.69663577226916E+017,negative,1,Customer Service Issue,0.7282,American,WishUpon_26,0,"@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?",2015-02-22 17:02:35 -0800,40.7774,-73.9515 5.69663351124423E+017,negative,1,Can't Tell,1,American,lifeletterj,0,@AmericanAir Close down,2015-02-22 17:01:41 -0800,40.7682,-73.862 5.69663325383979E+017,positive,0.6541,,,American,jlr0117,0,@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!,2015-02-22 17:01:35 -0800,40.7083,-74.0131 5.69662896344592E+017,positive,1,,,American,jadedhippie09,0,@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.,2015-02-22 16:59:52 -0800,40.7147,-74.0109 5.69662471213949E+017,negative,1,Late Flight,0.6278,American,johnruvolo,0,@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.,2015-02-22 16:58:11 -0800,40.7457,-73.9569 5.6966241889858E+017,negative,1,Customer Service Issue,0.6579,American,MariaJesusV,0,@AmericanAir I’ve been on the line waiting for 40 minutes again.,2015-02-22 16:57:59 -0800,40.7601,-73.9673 5.69662221099385E+017,negative,1,Customer Service Issue,1,American,Davitossss,1,@AmericanAir you know nothing about customer service and I'll make sure everyone knows it,2015-02-22 16:57:11 -0800,40.762,-73.9815 5.69662145886958E+017,negative,1,Cancelled Flight,1,American,Apas717,1,@AmericanAir I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable.,2015-02-22 16:56:54 -0800,40.7559,-73.9792 5.69662113989439E+017,negative,1,Customer Service Issue,0.6524,American,Davitossss,1,@AmericanAir now I have to pay for a hotel a car ride miss classes which I pay 30k for and miss work and you tell me to talk to someone,2015-02-22 16:56:46 -0800,40.7203,-74.0052 5.69661937203573E+017,negative,1,Customer Service Issue,1,American,Davitossss,0,@AmericanAir your 1800 kept hanging up on me and made me miss a second flight,2015-02-22 16:56:04 -0800,40.7204,-73.985 5.69661901468271E+017,negative,1,Lost Luggage,1,American,GMFujarski,0,@AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped.,2015-02-22 16:55:55 -0800,40.7757,-73.9829 5.6966185223551E+017,negative,1,Customer Service Issue,0.6404,American,Davitossss,0,@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us,2015-02-22 16:55:44 -0800,40.7502,-74.0306 5.69661761449791E+017,negative,1,Cancelled Flight,1,American,2tsieRole,0,@AmericanAir My flight to @dfwairport was Cancelled Flightled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out!,2015-02-22 16:55:22 -0800,40.7106,-73.994 5.69661662648611E+017,negative,1,Customer Service Issue,1,American,KottemannFYW,0,@AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :(,2015-02-22 16:54:58 -0800,40.7685,-73.9696 5.69661649138942E+017,negative,1,Late Flight,1,American,DrDemetre,0,@AmericanAir not enough push crews for JFK = 1.5 he delay and counting....,2015-02-22 16:54:55 -0800,40.7619,-73.9604 5.6966159689871E+017,negative,1,Late Flight,0.6677,American,thebrainlair,0,@AmericanAir I cannot believe how long flight 759 PHI is taking. I know it's US Airways but you own it. I would really like to get home.,2015-02-22 16:54:43 -0800,40.7553,-73.9682 5.69661509988708E+017,negative,0.6275,Cancelled Flight,0.3166,American,SeguineJ,0,@AmericanAir Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days..,2015-02-22 16:54:22 -0800,40.7291,-73.9991 5.69661464509862E+017,negative,1,Cancelled Flight,0.664,American,ProConPartners,0,@AmericanAir Same as yesterday's Cancelled Flighted flight. AA104. Your customer support is just awful!,2015-02-22 16:54:11 -0800,40.7682,-73.8621 5.69661321744134E+017,negative,1,Late Flight,1,American,tyfletch,0,@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here. Thanks again for a sleepless night.,2015-02-22 16:53:37 -0800,40.6879,-74.1823 5.69661233923629E+017,negative,1,Customer Service Issue,1,American,Gregm528,0,@AmericanAir really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and @USAirways are useles,2015-02-22 16:53:16 -0800,40.7141,-74.0078 5.69660666014859E+017,negative,0.6667,Cancelled Flight,0.6667,American,stephaniestran,0,@AmericanAir Hi AA friends! My sis's flight AA362 DFW>>MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options?,2015-02-22 16:51:01 -0800,40.7778,-73.9615 5.69660648738697E+017,negative,0.6917,Can't Tell,0.3834,American,PhilHagen,0,@AmericanAir is that something the crew on the current leg can request of the gate team on the next leg?,2015-02-22 16:50:57 -0800,40.7223,-74.0038 5.6966055811224E+017,negative,1,Customer Service Issue,1,American,JaJillian,0,@AmericanAir I have not. There's no option for even getting a call back!,2015-02-22 16:50:35 -0800,40.7057,-74.0093 5.6966050152686E+017,negative,1,Customer Service Issue,0.6678,American,ti2469,0,@AmericanAir tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool.,2015-02-22 16:50:22 -0800,40.7057,-74.0093 5.69660442408321E+017,negative,1,Cancelled Flight,1,American,HaileyUrban,0,@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.,2015-02-22 16:50:07 -0800,40.7257,-73.9951 5.69660363794469E+017,negative,1,Customer Service Issue,0.6833,American,agoldenbrown,0,@AmericanAir how hard is it to have catering ready to go?,2015-02-22 16:49:49 -0800,40.6624,-73.9967 5.69660166959866E+017,negative,1,Customer Service Issue,1,American,joerago,0,@AmericanAir Why does your iPhone app not have any sort of notifications option?,2015-02-22 16:49:02 -0800,40.7517,-74.0039 5.69660164149801E+017,negative,1,Bad Flight,0.3605,American,agoldenbrown,0,@AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day.,2015-02-22 16:49:01 -0800,40.778,-73.9845 5.69660029093204E+017,negative,1,Cancelled Flight,0.3576,American,TheJoshAbides,0,"@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz.",2015-02-22 16:48:29 -0800,40.7407,-73.9953 5.69659956384789E+017,negative,1,Late Flight,0.3812,American,drguzman,0,@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting,2015-02-22 16:48:12 -0800,40.7502,-73.9847 5.69659668412408E+017,negative,1,Late Flight,1,American,agoldenbrown,0,@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering?,2015-02-22 16:47:03 -0800,40.7645,-73.969 5.69659620517663E+017,negative,1,Late Flight,0.3726,American,debby_hester,0,@AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight,2015-02-22 16:46:51 -0800,40.7241,-73.9788 5.69659617699074E+017,negative,1,Customer Service Issue,0.6775,American,WishUpon_26,0,@AmericanAir if this is how you guys work then i will never fly with you guys again.,2015-02-22 16:46:51 -0800,40.7702,-73.8648 5.69659599709704E+017,positive,1,,,American,Gamerguy212,0,"@AmericanAir versus @JetBlue in Customer Service? Who will win! For Me @AmericanAir is a convenience to a trip to Cali <3",2015-02-22 16:46:46 -0800,40.7456,-74.036 5.6965955686912E+017,negative,1,Customer Service Issue,0.6593,American,KaelaMari,0,"@AmericanAir agents refuse to help, ""too busy"" & need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO",2015-02-22 16:46:36 -0800,40.7728,-73.9523 5.69659515706028E+017,negative,1,Cancelled Flight,0.642,American,grant_person,0,@AmericanAir fight got Cancelled Flighted can u help me rebook a flight? Call center is too busy to answer calls or even put me on hold #yuck,2015-02-22 16:46:26 -0800,40.732,-74.0038 5.69659367001186E+017,neutral,1,,,American,JulianaSheldon,0,@AmericanAir you should be contacting her for a refund - dm me and I will provide phone number,2015-02-22 16:45:51 -0800,40.757,-73.9775 5.69659364530729E+017,negative,1,Flight Booking Problems,0.6658,American,tampajody,0,@AmericanAir ah if only we could get through. We've tried for over 2 hrs. Can we call @united?,2015-02-22 16:45:50 -0800,40.7221,-73.9586 5.69659317458244E+017,negative,1,Customer Service Issue,1,American,agoldenbrown,0,@AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.,2015-02-22 16:45:39 -0800,40.7269,-73.9915 5.69659230929555E+017,negative,1,Customer Service Issue,1,American,JulianaSheldon,0,"@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins",2015-02-22 16:45:19 -0800,40.6905,-73.9059 5.6965917304413E+017,negative,1,Late Flight,0.6318,American,WishUpon_26,0,@AmericanAir I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help!,2015-02-22 16:45:05 -0800,40.7401,-74.0058 5.69659162281378E+017,negative,1,Flight Attendant Complaints,1,American,poolinenaidoo,0,@AmericanAir pathetic to have your gate agents lie to my face when you are at fault,2015-02-22 16:45:02 -0800,40.7279,-74.0017 5.69658953828733E+017,negative,1,Customer Service Issue,1,American,DuaneNClark,0,@AmericanAir trying to check in for flight. On line not working & agents too busy to take my call.,2015-02-22 16:44:13 -0800,40.769,-73.9551 5.6965887893941E+017,neutral,0.6315,,0,American,SouljaCoy,0,"@AmericanAir yep, they moved me to 16A as they showed me flying ""standby""",2015-02-22 16:43:55 -0800,40.7366,-73.9893 5.6965872501681E+017,negative,1,Customer Service Issue,0.3622,American,U2Ken,0,@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day,2015-02-22 16:43:18 -0800,40.7256,-74.0054 5.69658686999818E+017,negative,1,Cancelled Flight,1,American,WishUpon_26,0,"@AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?",2015-02-22 16:43:09 -0800,40.645,-73.782 5.69658340147647E+017,neutral,0.6791,,0,American,dgoot,0,@AmericanAir I'm on 1024 into Dallas. Do I have any chance of catching 2238 to Boston? Do I need to run from Gate D6 to A15?.,2015-02-22 16:41:46 -0800,40.7539,-73.9779 5.69658322413965E+017,negative,0.6751,Customer Service Issue,0.3611,American,JonKohler,0,@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive,2015-02-22 16:41:42 -0800,40.7935,-73.9634 5.69658243871609E+017,negative,1,Cancelled Flight,0.6486,American,HaileyUrban,0,@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me.,2015-02-22 16:41:23 -0800,40.76,-73.9913 5.69658153115251E+017,negative,1,Flight Attendant Complaints,0.6759,American,ChaimOsina,0,@AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer.,2015-02-22 16:41:02 -0800,40.7402,-74.008 5.69658152741958E+017,neutral,0.6693,,0,American,kudzugirl,0,"@AmericanAir Hi ho, hi ho. It's off to work I go. #WeeklyCommuteOnAA http://t.co/JQHg4jTm4w",2015-02-22 16:41:02 -0800,40.7213,-73.9914 5.69657850856919E+017,negative,1,Can't Tell,1,American,BioMoneyTrees,0,@AmericanAir you put a sour taste on this customer’s vacation. it was joke watching those “we care thanks for choosing us” videos,2015-02-22 16:39:50 -0800,40.7579,-73.9875 5.69657763069952E+017,neutral,0.6395,,0,American,AlfonsoSandova3,0,@AmericanAir are you expecting flights out of DFW to be Cancelled Flightled tomorrow AM and afternoon?,2015-02-22 16:39:29 -0800,40.7559,-73.9844 5.69657618576355E+017,negative,1,Cancelled Flight,0.3699,American,macario2,0,@AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus,2015-02-22 16:38:54 -0800,40.7193,-73.8399 5.69657523944366E+017,negative,1,Customer Service Issue,0.6654,American,hovy5019,0,@AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr.,2015-02-22 16:38:32 -0800,40.7352,-74.0018 5.69657504273027E+017,negative,1,Customer Service Issue,0.3413,American,poolinenaidoo,0,@AmericanAir Flight AA1691 LAX to LAS closes too early and gate agents give us hassles #PatheticCX,2015-02-22 16:38:27 -0800,40.7566,-73.9765 5.69657264262533E+017,negative,1,Customer Service Issue,1,American,BioMoneyTrees,0,@AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say...,2015-02-22 16:37:30 -0800,40.8271,-73.9241 5.69657112109965E+017,negative,1,Late Flight,0.6596,American,Durrant71,1,"@AmericanAir here we go again #aa106 ""Plane not ready"". Are we going to find the crew run out of time again like last night #shortstaffed",2015-02-22 16:36:53 -0800,40.7248,-73.9814 5.69656873315488E+017,negative,1,Late Flight,0.3627,American,drguzman,0,@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded,2015-02-22 16:35:56 -0800,40.7614,-73.9742 5.69656858400694E+017,neutral,0.6368,,0,American,peteerboe,0,@AmericanAir At what e-mail adress can I send your CEO Mr. Doug Parker a letter that he hopefully reads?,2015-02-22 16:35:53 -0800,40.7264,-74.0057 5.69656756764217E+017,negative,1,Customer Service Issue,1,American,DrAndyBaldwin,0,"@AmericanAir why does your customer service line say ""we are experiencing high call volume"" and then spontaneously hangup on the person?",2015-02-22 16:35:29 -0800,40.7732,-73.9588 5.69656727995601E+017,negative,1,Customer Service Issue,1,American,tomrquicksell,0,@AmericanAir well its been over 4 hours now and still no one has picked up try paying overtime and bring in more people,2015-02-22 16:35:22 -0800,40.7376,-73.9896 5.69656281885078E+017,neutral,0.6896,,0,American,KyleSauce,0,@AmericanAir What's the best way to check on any delays or Cancelled Flightlations for my flight out of DFW on Tuesday?,2015-02-22 16:33:35 -0800,40.7501,-73.988 5.69656230769263E+017,positive,1,,,American,SavageRoyal,0,@americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ❤❤,2015-02-22 16:33:23 -0800,40.7425,-74.3665 5.6965586129705E+017,negative,1,Lost Luggage,1,American,KerithBurke,0,@AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :(,2015-02-22 16:31:55 -0800,40.7434,-74.0034 5.69655392931877E+017,neutral,1,,,American,TimMoore,0,@AmericanAir Here you go https://t.co/oM1vIEg74a,2015-02-22 16:30:04 -0800,40.74,-74.0055 5.69655339135726E+017,neutral,1,,,American,julesecruz,0,"@AmericanAir Hey, so... I think I left my wallet on you. Can I have it back, please?",2015-02-22 16:29:51 -0800,40.7886,-73.9771 5.69655141890171E+017,positive,1,,,American,PLHamel,0,"@AmericanAir ok, thanks you! Have a great night AA team!",2015-02-22 16:29:04 -0800,40.7465,-73.9819 5.69655113477988E+017,neutral,0.6604,,0,American,BurkhalterTrvl,0,@AmericanAir - Can you please give me a travel agent support phone number? I cant find it on your website. Thanks.,2015-02-22 16:28:57 -0800,40.7395,-73.996 5.69655012915323E+017,negative,1,Bad Flight,0.3363,American,point_princess,0,@AmericanAir any idea what's up with flight AA3181?,2015-02-22 16:28:33 -0800,40.7324,-74.0007 5.69654988877668E+017,negative,1,Late Flight,1,American,SummerofGus1,0,@AmericanAir your maint delay left us stuck in den!! Flight 1080. Been on plane for 7 hrs. Stop flying broke french planes!,2015-02-22 16:28:27 -0800,40.7343,-74.0026 5.69654735592141E+017,negative,0.6367,longlines,0.3542,American,macario2,0,@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu,2015-02-22 16:27:27 -0800,40.8263,-73.9419 5.69654562031686E+017,negative,1,Lost Luggage,0.6542,American,cbratch67,0,@AmericanAir You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck,2015-02-22 16:26:45 -0800,40.7249,-73.9972 5.69654393898865E+017,negative,1,Customer Service Issue,0.6375,American,c_cgottlieb,0,@AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago?,2015-02-22 16:26:05 -0800,40.742,-73.9809 5.69654332246905E+017,negative,1,Customer Service Issue,1,American,_BLeLLeN_,0,@AmericanAir ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home,2015-02-22 16:25:51 -0800,40.7444,-73.9962 5.69654204375175E+017,negative,1,Can't Tell,0.6543,American,rafalotto,0,@AmericanAir we're still here guys - you are the worst,2015-02-22 16:25:20 -0800,40.7557,-73.9806 5.69654198901609E+017,negative,1,longlines,0.69,American,rafalotto,0,@AmericanAir 24 hours on the AirPort,2015-02-22 16:25:19 -0800,40.7844,-73.9736 5.69654178789724E+017,negative,1,Customer Service Issue,1,American,dibs65,0,@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :(,2015-02-22 16:25:14 -0800,40.7279,-73.9911 5.69654047151563E+017,negative,1,Late Flight,0.628,American,RobVyvey,0,@AmericanAir ok so why is it Late Flight? And for that matter why was my flight 4491 Cancelled Flighted this morning? I've been in YYZ since 5 AM.,2015-02-22 16:24:43 -0800,40.764,-73.9759 5.69653752279532E+017,negative,1,Cancelled Flight,0.6726,American,BMichael319,0,"@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness",2015-02-22 16:23:32 -0800,40.7256,-74.0051 5.69653423836045E+017,negative,1,Cancelled Flight,1,American,dibs65,0,@AmericanAir - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info,2015-02-22 16:22:14 -0800,40.7489,-73.9815 5.69652564544762E+017,negative,1,Flight Attendant Complaints,0.6762,American,Lioninflorida,0,@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying. Supvrs at iah extremely rude. #poorservice #travel,2015-02-22 16:18:49 -0800,40.7716,-73.9826 5.69652510950101E+017,negative,1,Bad Flight,0.3627,American,Asigottech,0,"@AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child.",2015-02-22 16:18:36 -0800,40.7587,-73.9789 5.69652478020489E+017,negative,1,Customer Service Issue,0.6659,American,MeereeneseKnot,0,@AmericanAir I have been trying to get through to someone about my Cancelled Flightled flight tomorrow for over 4 hours.,2015-02-22 16:18:29 -0800,40.7441,-73.9837 5.6965231381343E+017,negative,0.669,Late Flight,0.669,American,breakthemark,0,@AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz.,2015-02-22 16:17:49 -0800,40.7236,-73.9518 5.69651818453709E+017,negative,0.6708,Cancelled Flight,0.6708,American,McKennon,0,@AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online. How am I supposed to get some help?,2015-02-22 16:15:51 -0800,40.7277,-74.0037 5.69651816197169E+017,negative,0.6451,Cancelled Flight,0.3618,American,rosieblisss,0,@AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel,2015-02-22 16:15:51 -0800,40.7444,-74.0001 5.69651579307069E+017,negative,1,Lost Luggage,0.6568,American,cloop87,0,@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.,2015-02-22 16:14:54 -0800,40.7768,-73.9549 5.69651504753332E+017,negative,1,Late Flight,1,American,lesleysiu,0,@AmericanAir delayed for two hours at ORD-->CDG the one time I need to be there to catch a train... 😒,2015-02-22 16:14:37 -0800,40.7103,-74.0095 5.69651366018167E+017,negative,1,Customer Service Issue,1,American,LIGal19,0,@AmericanAir not to mention its a three hour wait to get an agent on the phone.,2015-02-22 16:14:03 -0800,40.7176,-73.9499 5.69651357491327E+017,negative,1,Cancelled Flight,1,American,Eleonora7,0,@AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL.,2015-02-22 16:14:01 -0800,40.7079,-74.006 5.69651320736522E+017,negative,1,Customer Service Issue,1,American,SchrierCar,0,@AmericanAir we did for the last 8 hours. Your customer service is horrendous. I should have flown Delta,2015-02-22 16:13:53 -0800,40.7247,-73.9983 5.69651226280751E+017,negative,1,Late Flight,1,American,drguzman,0,@AmericanAir there is a full flight of customers sitting on the plane waiting for baggage to be loaded on AA 356 in DFW - why? 2 hour delay,2015-02-22 16:13:30 -0800,40.758,-73.9875 5.6965112913646E+017,negative,1,Can't Tell,0.6418,American,LIGal19,0,@AmericanAir why a different airport! I have no way of getting to a different airport.,2015-02-22 16:13:07 -0800,40.679,-73.9738 5.69651021175267E+017,negative,1,Customer Service Issue,0.6659,American,tumitran,0,"@AmericanAir AA agent said I repeated myself when I was explaining. I told him ""I understand English."" His reply?""Our conversation is over.""",2015-02-22 16:12:41 -0800,40.7258,-74.0075 5.69650859371405E+017,negative,1,Late Flight,0.3503,American,dotnetnate,0,"@AmericanAir long wait? I literally went shopping at 3 different centers, had lunch and prepared dinner. surprise, it's winter! staff better",2015-02-22 16:12:03 -0800,40.7381,-73.989 5.69650813070483E+017,negative,1,Late Flight,1,American,SandraSSaid,0,@AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc,2015-02-22 16:11:52 -0800,40.7205,-73.9872 5.69650542995116E+017,negative,0.6258,Cancelled Flight,0.6258,American,StarkJedi,0,@AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow?,2015-02-22 16:10:47 -0800,40.7322,-73.9961 5.69650276380111E+017,negative,1,Bad Flight,0.3363,American,redpaintrain,0,@AmericanAir Stuck on the plane in Charlotte. Going to miss my connection. No words from staff. Maybe some damn pretzels?,2015-02-22 16:09:44 -0800,40.7485,-73.9788 5.69650273091584E+017,neutral,1,,,American,HowardSlutsken,0,"@AmericanAir Do you happen to know if that plane will be repainted, or fly ""off into the sunset?""",2015-02-22 16:09:43 -0800,40.7109,-73.9508 5.69650182331085E+017,negative,1,Cancelled Flight,1,American,kathyjazztx,0,@AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)?,2015-02-22 16:09:21 -0800,40.7251,-73.9791 5.69649747213988E+017,negative,1,longlines,0.689,American,cwalshnews,0,@AmericanAir today's wait was a violation of #dot #passengerbillofrights http://t.co/GxvFumn3iZ,2015-02-22 16:07:37 -0800,40.7413,-74.0062 5.69649712996823E+017,negative,1,Lost Luggage,1,American,SandraSSaid,0,@AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE,2015-02-22 16:07:29 -0800,40.7418,-73.9936 5.69649508113625E+017,negative,1,Flight Attendant Complaints,0.3543,American,5amantha_marie,0,"@AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing.",2015-02-22 16:06:40 -0800,40.7459,-73.9838 5.69649222963872E+017,negative,1,Late Flight,0.6877,American,natnicc,0,@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.,2015-02-22 16:05:32 -0800,40.7177,-74.0042 5.69649152696517E+017,positive,1,,,American,hautetravelgirl,0,@AmericanAir many trips coming up! I will see you soon 😃,2015-02-22 16:05:16 -0800,40.7494,-73.9756 5.69648849494675E+017,neutral,1,,,American,fritzmt,1,@AmericanAir message and pics sent...,2015-02-22 16:04:03 -0800,40.7241,-73.9975 5.69648713980715E+017,negative,1,Late Flight,1,American,drguzman,0,@AmericanAir flight 3056 in D/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why?,2015-02-22 16:03:31 -0800,40.7483,-73.9889 5.69648102669472E+017,negative,1,Flight Booking Problems,1,American,MariaJesusV,0,@AmericanAir … Been trying to book a whole new flight since 2 hours!! what is wrong with your website?,2015-02-22 16:01:05 -0800,40.721,-73.9979 5.69647825299964E+017,neutral,1,,,American,nrtaylor92,0,@AmericanAir Considering it was purchased on the 21st and I attempted to use it again on the 21st I believe it would fit these parameters.,2015-02-22 15:59:59 -0800,40.7285,-74.0053 5.69647618932003E+017,positive,1,,,American,wooqiaoqi,0,"@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.",2015-02-22 15:59:10 -0800,40.7397,-74.0022 5.69647146712113E+017,negative,1,Customer Service Issue,0.6509,American,MariaJesusV,0,@AmericanAir Now your site is not working! WTF,2015-02-22 15:57:17 -0800,40.7089,-74.0022 5.69646934031344E+017,negative,1,Can't Tell,0.701,American,la_anne,0,"@AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines.",2015-02-22 15:56:27 -0800,40.7661,-73.9794 5.69646854402486E+017,negative,1,Cancelled Flight,0.6217,American,JamieStrong38,0,@AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour,2015-02-22 15:56:08 -0800,40.7309,-74.0065 5.69646827567501E+017,positive,1,,,American,HertzOnMyCouch,0,@AmericanAir I'm great thanks keep up the good work,2015-02-22 15:56:01 -0800,40.7303,-74.0068 5.69646613183885E+017,negative,1,Late Flight,0.6762,American,vanessaannz,0,@AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume.,2015-02-22 15:55:10 -0800,40.7413,-73.9898 5.69646601398067E+017,negative,1,Can't Tell,0.6715,American,219jondn,0,@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?,2015-02-22 15:55:07 -0800,40.7597,-73.9712 5.69646347705561E+017,negative,0.6575,Can't Tell,0.3525,American,celiseev,0,@AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday?,2015-02-22 15:54:07 -0800,40.7305,-73.9807 5.69646280214847E+017,negative,1,Cancelled Flight,0.6548,American,la_anne,0,@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA,2015-02-22 15:53:51 -0800,40.7778,-73.9567 5.69646230264885E+017,neutral,0.6551,,0,American,colts482,0,"@AmericanAir yes, I will do just that as soon as I have a moment to gather my thoughts.",2015-02-22 15:53:39 -0800,40.8573,-74.1845 5.69646144805954E+017,negative,1,Customer Service Issue,1,American,SilverStim,0,@AmericanAir I even went to ticket counter and got no help,2015-02-22 15:53:19 -0800,40.7383,-73.9854 5.69645815268045E+017,negative,1,Cancelled Flight,0.6925,American,McKennon,0,@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?,2015-02-22 15:52:00 -0800,40.7657,-73.9826 5.69645783974195E+017,negative,1,Customer Service Issue,0.6575,American,larrylarry,0,"@AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help?",2015-02-22 15:51:53 -0800,40.7153,-74.0072 5.69645502729458E+017,neutral,0.6556,,0,American,MO3TVida,0,@AmericanAir please help my flight appears Cancelled Flight 1503 from ft. Lauderdale to Dallas to LAX. Is there anything leaving from Mia or FLL? ThxU,2015-02-22 15:50:46 -0800,40.6501,-73.9215 5.69645350379758E+017,negative,1,Customer Service Issue,0.6641,American,quadbaconHD,0,"@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air?",2015-02-22 15:50:09 -0800,40.6722,-73.9574 5.69645294708609E+017,negative,1,Flight Booking Problems,0.3636,American,mattlurrie,0,.@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number.,2015-02-22 15:49:56 -0800,40.7254,-73.9928 5.6964508241408E+017,negative,1,Cancelled Flight,0.3436,American,totestoked,0,@AmericanAir I want the flight I have on hold. I don't want a new flight.,2015-02-22 15:49:05 -0800,40.7597,-73.9639 5.69644902637814E+017,negative,1,Late Flight,0.7149,American,Mwoodshop,0,@AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?,2015-02-22 15:48:22 -0800,40.7211,-73.9871 5.69644759024853E+017,neutral,0.6579,,,American,KuperMini,0,@AmericanAir @dfwairport got rebooked through the AA online app.,2015-02-22 15:47:48 -0800,40.7609,-73.9808 5.69644716343456E+017,negative,1,Can't Tell,0.3582,American,CineDrones,0,@AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography,2015-02-22 15:47:38 -0800,40.7431,-74.0074 5.69644637343711E+017,positive,0.3642,,0,American,jkhoey,1,@AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ / outstanding customer service w delayed FLT 336 http://t.co/OoEJ4d4JoP,2015-02-22 15:47:19 -0800,40.7236,-73.9506 5.6964449551759E+017,negative,1,Can't Tell,0.6626,American,bfriend10,0,@AmericanAir ...is this how you want to treat your platinum (and two gold) flyers??,2015-02-22 15:46:45 -0800,40.7175,-73.9436 5.69644335014093E+017,negative,1,Flight Attendant Complaints,0.6521,American,CineDrones,0,@AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish,2015-02-22 15:46:07 -0800,40.7192,-73.9906 5.69644332573008E+017,negative,1,Late Flight,1,American,bfriend10,0,"@AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening? No info....",2015-02-22 15:46:07 -0800,40.7291,-73.992 5.69644168584106E+017,negative,1,Flight Attendant Complaints,1,American,andrearothcraig,0,"@AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers.",2015-02-22 15:45:27 -0800,40.7201,-74.0051 5.69644070470963E+017,negative,1,Cancelled Flight,1,American,bfriend10,0,"@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email. NOT NICE FOR WE PLATINUMS.",2015-02-22 15:45:04 -0800,40.747,-73.9908 5.69644041857421E+017,negative,1,Cancelled Flight,0.676,American,farfalla818,0,@AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations!,2015-02-22 15:44:57 -0800,40.6459,-73.7767 5.69643921543958E+017,neutral,1,,,American,KiraMercedes_,0,@AmericanAir what name and department does it come under? Thanks,2015-02-22 15:44:29 -0800,40.718,-74.0072 5.69643614113919E+017,negative,1,Cancelled Flight,1,American,MattWalter13,0,@AmericanAir 1416 Cancelled Flightled? Can't get out for two days? No explanation?,2015-02-22 15:43:15 -0800,40.7662,-73.9695 5.6964338861133E+017,negative,1,Customer Service Issue,1,American,andrearothcraig,0,"@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.",2015-02-22 15:42:21 -0800,40.7292,-73.999 5.69643354557796E+017,negative,1,Customer Service Issue,1,American,letyak,0,@AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help,2015-02-22 15:42:13 -0800,40.7437,-73.9719 5.69643344462262E+017,negative,0.6512,Customer Service Issue,0.6512,American,sarrraright,0,#nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.,2015-02-22 15:42:11 -0800,40.7504,-73.9788 5.69643301332259E+017,negative,1,Customer Service Issue,0.6504,American,KellyOlexa,0,"@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?",2015-02-22 15:42:01 -0800,40.7212,-73.9966 5.69643210785497E+017,negative,1,Customer Service Issue,1,American,galen_emery,0,@AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue?,2015-02-22 15:41:39 -0800,40.744,-73.9835 5.69643184067727E+017,neutral,0.6783,,0,American,PepdogSez,0,@AmericanAir Cancelled Flight previous request. Will accept ticket number for document number,2015-02-22 15:41:33 -0800,40.7454,-73.9983 5.69642989515112E+017,negative,1,Customer Service Issue,1,American,lindseyjerin,0,@AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer,2015-02-22 15:40:46 -0800,40.7586,-73.9727 5.69642766407483E+017,neutral,0.6668,,0,American,albertiagustin,0,@AmericanAir 62 inches !?,2015-02-22 15:39:53 -0800,40.729,-74.0025 5.69642757767082E+017,positive,1,,,American,DanielLassman,0,@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights,2015-02-22 15:39:51 -0800,40.7526,-74.004 5.69642742852268E+017,negative,1,Customer Service Issue,1,American,jenw714,0,@AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again!,2015-02-22 15:39:48 -0800,40.7191,-74.0048 5.69642306640306E+017,neutral,0.631,,0,American,PepdogSez,0,@AmericanAir Am on web site requesting refund for Cancelled Flightled flight. It requires numerical document number. Where get it?,2015-02-22 15:38:04 -0800,40.7375,-73.8835 5.69642267385799E+017,positive,0.6516,,,American,louiswoof,0,"@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks.",2015-02-22 15:37:54 -0800,40.6448,-73.782 5.69642200595898E+017,negative,1,Bad Flight,0.6646,American,LeoSouza1977,0,"@AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!",2015-02-22 15:37:38 -0800,40.7776,-73.951 5.69642145977479E+017,negative,0.6835,Customer Service Issue,0.6835,American,cwalshnews,0,@AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines,2015-02-22 15:37:25 -0800,40.7556,-73.9872 5.6964191511466E+017,negative,1,Flight Booking Problems,0.3546,American,Cameratown,0,@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?,2015-02-22 15:36:30 -0800,40.735,-73.9799 5.69641880276894E+017,positive,1,,,American,Dawn_Davis,0,"“@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!” Again in 1 week!",2015-02-22 15:36:22 -0800,40.7382,-74.0098 5.6964184145424E+017,negative,1,Late Flight,0.6833,American,praywinn,0,@americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure,2015-02-22 15:36:13 -0800,40.7418,-74.0039 5.69641810571764E+017,negative,1,Lost Luggage,1,American,Princessk91,0,"@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told 😓😭",2015-02-22 15:36:05 -0800,40.7631,-73.9847 5.6964178534706E+017,negative,1,Lost Luggage,1,American,edhgro,0,"@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there.",2015-02-22 15:35:59 -0800,40.6765,-73.9988 5.69641693726843E+017,neutral,1,,,American,exclusiveaccess,0,@AmericanAir check your dm pls,2015-02-22 15:35:37 -0800,40.7221,-73.9971 5.69641676244791E+017,negative,1,Flight Attendant Complaints,0.6654,American,cwalshnews,0,@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines,2015-02-22 15:35:33 -0800,40.703,-73.9947 5.6964158776601E+017,negative,1,Customer Service Issue,1,American,Cameratown,0,@AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops.,2015-02-22 15:35:12 -0800,40.6786,-73.992 5.69641551116177E+017,positive,1,,,American,TreyWheelerCEO,0,@AmericanAir Thank you! You will see me :),2015-02-22 15:35:03 -0800,40.7334,-73.9798 5.6964134343936E+017,negative,1,Customer Service Issue,0.6652,American,clara_ennist,0,@AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely.,2015-02-22 15:34:14 -0800,40.7094,-73.9633 5.69641336652968E+017,neutral,0.655,,,American,afeltus,0,@AmericanAir a guy try right...,2015-02-22 15:34:12 -0800,40.7471,-73.8741 5.69641259826061E+017,negative,1,Late Flight,1,American,erina_jones,0,@AmericanAir You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go.,2015-02-22 15:33:54 -0800,40.7341,-74.0049 5.69641247075213E+017,negative,1,Flight Attendant Complaints,0.3769,American,cwalshnews,0,@AmericanAir flight 1081 from IAD to LAX sat for more than 3hrs because ground crew couldn't drive in snow #badmgmt #AmericanAirlines,2015-02-22 15:33:51 -0800,40.7529,-73.975 5.69640847119163E+017,positive,0.3611,,0,American,lmaxwell11,0,"@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries.",2015-02-22 15:32:16 -0800,40.7547,-73.9838 5.69640139288412E+017,negative,1,Cancelled Flight,0.6948,American,Hoffbuhr,0,@AmericanAir you cxl both my flights to/from DFW to CLL w/o notice then treat me like trash on the phone and offer no compensation? WTH?,2015-02-22 15:29:27 -0800,40.7374,-73.9971 5.69640038302134E+017,negative,1,Can't Tell,0.6676,American,manuel_c,0,"As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :(",2015-02-22 15:29:03 -0800,40.7659,-73.9615 5.69639972615135E+017,negative,1,Late Flight,1,American,CavaTed,0,@AmericanAir delayed.....wow,2015-02-22 15:28:47 -0800,40.7142,-73.9652 5.69639923080405E+017,negative,1,Cancelled Flight,1,American,kaps12,0,@AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help,2015-02-22 15:28:35 -0800,40.7251,-73.9922 5.69639607639286E+017,negative,1,Cancelled Flight,1,American,letyak,0,@AmericanAir our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed,2015-02-22 15:27:20 -0800,40.7309,-74.0063 5.69639529805689E+017,negative,1,Customer Service Issue,1,American,jameswester,0,@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad.,2015-02-22 15:27:01 -0800,40.7214,-73.9976 5.69638919131628E+017,negative,1,Late Flight,0.3581,American,rhowltx,0,"@AmericanAir @NY_NJairports AA1224: 45 mins for Priority bags to arrive, now Late Flight for evening plans! Delta 20 min bag guarantee anyone? :(",2015-02-22 15:24:36 -0800,40.7711,-73.9619 5.69638585571222E+017,negative,1,Customer Service Issue,1,American,cjdjpdx,0,@AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears,2015-02-22 15:23:16 -0800,40.7277,-73.9915 5.69638503199285E+017,negative,0.661,Late Flight,0.3443,American,weshartley,0,@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst,2015-02-22 15:22:57 -0800,40.7367,-73.9801 5.69638470538301E+017,negative,1,Customer Service Issue,0.375,American,andreawalls21,0,@AmericanAir is rude a hiring requirement at key west airport shaking my head,2015-02-22 15:22:49 -0800,40.7127,-73.9652 5.69638441803076E+017,neutral,1,,,American,mirmanwar,0,@AmericanAir can I DM you info?,2015-02-22 15:22:42 -0800,40.7379,-73.9838 5.6963824023339E+017,negative,1,Late Flight,1,American,ezemanalyst,0,"@AmericanAir 11 out of 11 delayed flights, you suck and getting worse",2015-02-22 15:21:54 -0800,40.7204,-73.9882 5.69637593278779E+017,negative,1,Late Flight,1,American,PatrichRuben,0,@AmericanAir Tired of sitting on a delayed #1702 again and again computer down,2015-02-22 15:19:20 -0800,40.7224,-73.9934 5.69636885863252E+017,negative,1,Customer Service Issue,0.3694,American,georgetietjen,0,@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?,2015-02-22 15:16:31 -0800,40.69,-73.9639 5.69636551321195E+017,positive,1,,,American,SarahM0en,0,@AmericanAir awesome! Thx,2015-02-22 15:15:11 -0800,40.7443,-73.9804 5.69636447956931E+017,negative,1,Customer Service Issue,0.6403,American,chuneke,0,"@AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up.",2015-02-22 15:14:47 -0800,40.7436,-74.0079 5.69636064035349E+017,negative,1,Flight Booking Problems,0.6541,American,jtotheizzoe,0,"@AmericanAir yes, and rebooked incorrectly.",2015-02-22 15:13:15 -0800,40.7189,-73.9609 5.69636003473793E+017,negative,1,Customer Service Issue,0.6431,American,mattireland238,0,"@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me",2015-02-22 15:13:01 -0800,40.7331,-73.9873 5.69635939422593E+017,negative,1,Customer Service Issue,1,American,SentieriMelinda,0,@AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome,2015-02-22 15:12:45 -0800,40.7276,-73.9943 5.69635382834422E+017,negative,1,Cancelled Flight,1,American,rakugojon,0,@AmericanAir 2293 is the Cancelled Flightled one,2015-02-22 15:10:33 -0800,40.7324,-73.9892 5.69635291490693E+017,positive,1,,,American,ChipAcker,0,@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!,2015-02-22 15:10:11 -0800,40.8274,-73.9213 5.69634918973751E+017,negative,1,Cancelled Flight,1,American,sarahzou,0,"@AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail.",2015-02-22 15:08:42 -0800,40.7433,-74.0078 5.69634828641034E+017,negative,1,Customer Service Issue,1,American,jadedhippie09,0,"@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An ""aw, let me help"" cld mk it btr",2015-02-22 15:08:21 -0800,40.6781,-73.9445 5.69634454924358E+017,negative,1,Customer Service Issue,0.6664,American,jadedhippie09,0,"@AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help & compassion goes a long way.",2015-02-22 15:06:52 -0800,40.7036,-73.9948 5.69634077571052E+017,positive,1,,,American,benkohl,0,@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-),2015-02-22 15:05:22 -0800,40.7221,-73.9891 5.69633689665217E+017,negative,1,Customer Service Issue,0.6787,American,SeguineJ,0,@AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff,2015-02-22 15:03:49 -0800,40.7435,-73.9881 5.69633482915209E+017,negative,1,Late Flight,0.6668,American,MarciNeedham,0,"@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u.",2015-02-22 15:03:00 -0800,40.7233,-73.9913 5.69633282855301E+017,positive,1,,,American,BethanySWinters,1,@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!,2015-02-22 15:02:12 -0800,40.7381,-74.0084 5.69633221748638E+017,negative,1,Customer Service Issue,1,American,JasonShaw2,2,@AmericanAir why would I bother wasting my time calling them when they are gunna do nothing,2015-02-22 15:01:57 -0800,40.6895,-73.9689 5.69632660831625E+017,negative,1,Cancelled Flight,0.6672,American,tim_sheehy,0,@AmericanAir five times at last count,2015-02-22 14:59:44 -0800,40.7288,-73.9882 5.69632618460754E+017,negative,1,Late Flight,0.6786,American,Aero0729,0,@AmericanAir as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded,2015-02-22 14:59:34 -0800,40.766,-73.9797 5.69632584424153E+017,negative,0.6385,Flight Booking Problems,0.6385,American,rakugojon,0,@AmericanAir 250 I'm not sure if I'm rebooked now. In a line at airport trying to work it out. The earlier I can get to SFO the better:(,2015-02-22 14:59:26 -0800,40.7564,-73.9776 5.69632024434057E+017,negative,0.6456,Flight Booking Problems,0.3477,American,skyfullofbacon,0,"@AmericanAir Orbitz has only shown ""priority"" seats since we booked & paid 3 weeks ago.",2015-02-22 14:57:12 -0800,40.8939,-74.2519 5.6963197385914E+017,negative,0.6779,Cancelled Flight,0.6779,American,Fly_Shreveport,0,"@AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight & all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV.",2015-02-22 14:57:00 -0800,40.7274,-73.9938 5.69631860885578E+017,negative,1,Bad Flight,0.6952,American,Aero0729,0,@AmericanAir this might look good but the pita is inedible. Last year delicious shrimp cocktail. This year garbage http://t.co/Sotl8XQsrp,2015-02-22 14:56:33 -0800,40.7391,-73.9945 5.69631847547867E+017,negative,1,Customer Service Issue,1,American,JasonShaw2,2,@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer,2015-02-22 14:56:30 -0800,40.6887,-73.985 5.69631824101683E+017,negative,1,Flight Booking Problems,0.6612,American,m0nica,0,"@AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!",2015-02-22 14:56:24 -0800,40.7357,-74.0068 5.69631775766368E+017,negative,1,Can't Tell,0.6567,American,skyfullofbacon,0,"@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet...",2015-02-22 14:56:13 -0800,40.7625,-73.9698 5.69631742631354E+017,positive,1,,,American,willie_funk,0,@AmericanAir flights have been on time Late Flightly though!,2015-02-22 14:56:05 -0800,40.7396,-74.0054 5.69631648674767E+017,negative,1,Customer Service Issue,1,American,tcunningham10,0,@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir,2015-02-22 14:55:42 -0800,40.7403,-74.008 5.6963157581971E+017,negative,1,Customer Service Issue,0.6664,American,Aero0729,0,@AmericanAir I've flown you many years without a complaint. You should start listening to your customers. You went from first to worst,2015-02-22 14:55:25 -0800,40.7198,-73.9931 5.69631567032627E+017,negative,1,Customer Service Issue,0.6655,American,itsNGHTMRE,1,@AmericanAir Cancelled Flightled 2 of my flights for maintenance. Customer service desk is empty... Can I get a hotel at least? http://t.co/ypbkCiRBXu,2015-02-22 14:55:23 -0800,40.7327,-73.9912 5.69631404306211E+017,negative,1,Bad Flight,0.7087,American,Aero0729,0,@AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?,2015-02-22 14:54:44 -0800,40.6827,-73.9996 5.69631377865515E+017,negative,1,Customer Service Issue,1,American,leemikezapata,0,"@AmericanAir why do #exp members have to wait ""over 2 hours"" to speak with an operator? Surely this is a mistake?",2015-02-22 14:54:38 -0800,40.7214,-73.9584 5.6963137548714E+017,negative,1,Cancelled Flight,1,American,Diane_Lowery,0,@AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!! #not cool #hateful,2015-02-22 14:54:37 -0800,40.7239,-73.99 5.69631293429821E+017,negative,0.6681,Customer Service Issue,0.6681,American,willie_funk,0,@AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8,2015-02-22 14:54:18 -0800,40.7206,-73.9971 5.69631041603789E+017,negative,1,Late Flight,0.6707,American,Davitossss,0,@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4,2015-02-22 14:53:18 -0800,40.7138,-73.9327 5.69630885450002E+017,negative,0.6619,Late Flight,0.6619,American,superyan,0,@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.,2015-02-22 14:52:40 -0800,40.8781,-74.2234 5.69630715698151E+017,negative,1,Customer Service Issue,0.6479,American,m0nica,0,"@AmericanAir Where are your ticket offices in Boston? Impossible to book by phone or use voucher on website, what a headache! PLEASE HELP!",2015-02-22 14:52:00 -0800,40.7585,-73.969 5.69630593924911E+017,negative,1,Late Flight,0.697,American,GaryBrickhouse,0,@AmericanAir I changed my own flight to tonight. Why couldn't AA do that on my behalf instead of a flight tomorrow? Poor effort all around.,2015-02-22 14:51:31 -0800,40.765,-73.978 5.69630266664325E+017,neutral,0.662,,0,American,williebikes,0,@AmericanAir should be seeing this sunset from St. John usvi not philly!! http://t.co/DnDOepquKz,2015-02-22 14:50:13 -0800,40.7559,-73.9872 5.69630229636854E+017,negative,1,Customer Service Issue,0.6681,American,JulianaSheldon,0,@AmericanAir she should not only get a refund but also an apology for the deplorable service.,2015-02-22 14:50:04 -0800,40.7416,-74.0038 5.69630106940895E+017,negative,1,Lost Luggage,1,American,JulianaSheldon,0,"@AmericanAir third you lost her bag & after 50 mins of being on hold you told her she would ""eventually get her bag"" completely unacceptable",2015-02-22 14:49:35 -0800,40.723,-73.9889 5.69629822789366E+017,negative,1,longlines,0.3582,American,JulianaSheldon,0,"@AmericanAir second, she sat on the Tarmac for 3 hrs only to be told it would be 30 mins",2015-02-22 14:48:27 -0800,40.7255,-74.0072 5.6962930502357E+017,negative,1,Customer Service Issue,0.7188,American,tampajody,0,@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail,2015-02-22 14:46:24 -0800,40.7602,-73.9616 5.69629215869383E+017,negative,1,Flight Booking Problems,1,American,tyhamm28,0,@AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir.,2015-02-22 14:46:02 -0800,40.726,-73.9406 5.69629100114989E+017,negative,1,Flight Attendant Complaints,0.6845,American,JulianaSheldon,0,@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher,2015-02-22 14:45:35 -0800,40.755,-73.9707 5.69628494214226E+017,negative,0.6777,Customer Service Issue,0.6777,American,jessicaclaire,0,@AmericanAir I need to change a ticket and my res can't be changed online. I also can't get a call through due to high volume--can u help?,2015-02-22 14:43:10 -0800,40.7152,-73.9519 5.69628431236911E+017,negative,1,Can't Tell,0.6567,American,MatthewJMedlin,0,@AmericanAir rented van drove 250 miles with 6 strangers. Arrived home 6:00am. No offers of help from AA. http://t.co/BTTGmyN0A0,2015-02-22 14:42:55 -0800,40.7419,-74.0033 5.69628323443319E+017,negative,1,Can't Tell,0.3401,American,isainsbury,0,@AmericanAir the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - I may not next time (AA91 LHR-ORD 2/16),2015-02-22 14:42:30 -0800,40.7719,-73.9593 5.69627839374467E+017,negative,1,Customer Service Issue,1,American,ProConPartners,1,@AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream?,2015-02-22 14:40:34 -0800,40.7317,-73.995 5.69627784626229E+017,negative,1,Cancelled Flight,1,American,iamdankaufman,0,"@AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology.",2015-02-22 14:40:21 -0800,40.7419,-74.0059 5.69627770613064E+017,positive,0.6851,,0,American,isainsbury,0,@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont),2015-02-22 14:40:18 -0800,40.7186,-73.9949 5.69627744021185E+017,negative,1,Cancelled Flight,0.6673,American,MatthewJMedlin,0,"@AmericanAir No one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad",2015-02-22 14:40:12 -0800,40.7246,-73.9567 5.69627485240844E+017,negative,1,Customer Service Issue,1,American,osteenam,0,@AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother?,2015-02-22 14:39:10 -0800,40.7421,-74.0039 5.69627200133198E+017,positive,1,,,American,csb2107,0,@AmericanAir yes called your UK number on skype…well worth the $.50. i recommend others do the same.,2015-02-22 14:38:02 -0800,40.7185,-73.9946 5.69627123150778E+017,negative,1,Flight Booking Problems,1,American,hovy5019,0,@AmericanAir Im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1. Great job,2015-02-22 14:37:43 -0800,40.7331,-73.9861 5.69626951733932E+017,negative,1,Late Flight,1,American,macario2,0,"@AmericanAir we are waiting flight 919 ! We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU",2015-02-22 14:37:03 -0800,40.7251,-73.9842 5.69626796385116E+017,negative,0.6613,Customer Service Issue,0.3373,American,Bardi_toto,0,@AmericanAir @travisamex please please American call me so I can rebook ticket .,2015-02-22 14:36:26 -0800,40.8555,-73.8874 5.69626787875054E+017,negative,1,Customer Service Issue,1,American,KuperMini,0,@AmericanAir @dfwairport Have been trying to get canx flight resched since noon. got 2 call backs but call disconnects as soon as I answer,2015-02-22 14:36:24 -0800,40.7389,-73.9852 5.69626703959495E+017,negative,1,Late Flight,0.6707,American,williebikes,0,@AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf,2015-02-22 14:36:04 -0800,40.695,-74.1783 5.6962667303485E+017,negative,1,Can't Tell,0.3647,American,Davitossss,0,@AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff,2015-02-22 14:35:56 -0800,40.7439,-74.0064 5.69626388610859E+017,negative,1,Customer Service Issue,0.6568,American,dave_dcollins,0,@AmericanAir I have been on hold 3 hours. 2 seconds of it with a rude agent.,2015-02-22 14:34:48 -0800,40.8793,-73.8466 5.69626174617485E+017,negative,1,Customer Service Issue,0.6613,American,tomrquicksell,0,"@AmericanAir Dear American, when did 2 hour hold times become the industry standard? Have you heard of additional staffing during weather?",2015-02-22 14:33:57 -0800,40.7443,-74.0068 5.69625607476158E+017,negative,0.6564,Late Flight,0.6564,American,realfrecks,0,".@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover.",2015-02-22 14:31:42 -0800,40.734,-73.9806 5.6962545681671E+017,negative,1,Customer Service Issue,1,American,MeereeneseKnot,0,"@AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves.",2015-02-22 14:31:06 -0800,40.7391,-73.9891 5.69625356942098E+017,positive,1,,,American,mwasserman818,0,@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.,2015-02-22 14:30:42 -0800,40.7389,-74.0033 5.69625210070176E+017,negative,1,Flight Attendant Complaints,0.6832,American,Flora_Lola_NYC,0,@AmericanAir I let a crew member know every time this happens. Which is most of the time.,2015-02-22 14:30:07 -0800,40.7394,-73.9992 5.69624948190261E+017,negative,1,Customer Service Issue,1,American,skadott,0,@AmericanAir are you kidding me? No one answering calls on reserv line due to high call volume and not even an option to wait. Brutal,2015-02-22 14:29:05 -0800,40.7619,-73.9782 5.69624865558245E+017,negative,0.6591,Flight Booking Problems,0.3324,American,maribarrera,0,@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.,2015-02-22 14:28:45 -0800,40.7181,-73.954 5.69624713414251E+017,negative,1,Late Flight,0.7122,American,smiertspionom,0,@AmericanAir man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please!,2015-02-22 14:28:09 -0800,40.7543,-73.9227 5.69624299788751E+017,neutral,1,,,American,PLHamel,0,"@AmericanAir Next Friday, I'll take AA3074 to LGA.Sat morning, US1951+US874.Do I have to take my bags at LGA or I get them to my final dest?",2015-02-22 14:26:30 -0800,40.8157,-73.9602 5.69623961224352E+017,neutral,1,,,American,TejasGooner,0,@AmericanAir your message was delayed I just responded,2015-02-22 14:25:10 -0800,40.7625,-73.9787 5.69623852403307E+017,negative,1,Can't Tell,0.6482,American,eneyberg,0,"@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A➡️8C 😕",2015-02-22 14:24:44 -0800,40.8262,-73.9439 5.69623849752359E+017,positive,0.6779,,0,American,mathardin,0,"@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife",2015-02-22 14:24:43 -0800,40.7592,-73.9671 5.69623364337168E+017,positive,1,,,American,MikeCunningham,0,@AmericanAir Always enjoy my time. Now on the plane to DFW!,2015-02-22 14:22:47 -0800,40.712,-73.9977 5.69623164143186E+017,negative,1,Late Flight,0.6597,American,MatthewJMedlin,0,"@AmericanAir Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive.",2015-02-22 14:22:00 -0800,41.0268,-74.1605 5.69622656770646E+017,negative,1,Flight Booking Problems,0.6988,American,jetset2015,0,"@AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online & get ""fare no longer avail"" msg",2015-02-22 14:19:59 -0800,40.6955,-74.1788 5.69622568459637E+017,negative,1,Customer Service Issue,0.6398,American,SchrierCar,0,@AmericanAir I want to speak to a human being! !! This is not an obscene request!,2015-02-22 14:19:38 -0800,40.762,-73.9821 5.69622366768079E+017,negative,1,Customer Service Issue,0.6368,American,TemlyLouise,0,"@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?",2015-02-22 14:18:49 -0800,40.7729,-73.9804 5.6962224352691E+017,negative,1,Customer Service Issue,1,American,sweetmel,0,@AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times & it tells me to call back & hangs up.,2015-02-22 14:18:20 -0800,40.6462,-73.7769 5.69622208588468E+017,negative,0.6868,Customer Service Issue,0.6868,American,otisday,0,@AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never?,2015-02-22 14:18:12 -0800,40.7761,-73.9797 5.69621976131772E+017,negative,1,Lost Luggage,1,American,PhotosBySharon,0,@AmericanAir Still waiting on bags from flight 1613/2440 yesterday First Class passenger not happy with your service.,2015-02-22 14:17:16 -0800,40.7596,-73.9943 5.6962188328228E+017,positive,1,,,American,kidith_paulino,0,@AmericanAir AA2416 on time and awesome flight. Great job American!,2015-02-22 14:16:54 -0800,40.7566,-73.9923 5.69621879633392E+017,negative,1,Customer Service Issue,1,American,salitron78,0,@AmericanAir no response to DM or email yet. customer service?,2015-02-22 14:16:53 -0800,40.7649,-73.9649 5.69621852718412E+017,negative,1,Customer Service Issue,0.6945,American,yishai,0,@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again,2015-02-22 14:16:47 -0800,40.7351,-73.9937 5.69621808963396E+017,negative,1,Late Flight,0.3576,American,A_for_AdNauseam,0,@AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes.,2015-02-22 14:16:36 -0800,40.7751,-73.9792 5.69621583737836E+017,negative,1,Flight Booking Problems,0.6602,American,coffeeculture,0,@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help,2015-02-22 14:15:43 -0800,40.774,-73.9311 5.69621527911485E+017,negative,1,Customer Service Issue,1,American,c_cgottlieb,0,@AmericanAir your service is horrible. I can't get a straight answer from your ground agents.,2015-02-22 14:15:29 -0800,40.7811,-73.9796 5.69621367806665E+017,negative,0.6646,Cancelled Flight,0.6646,American,txbu20,0,@AmericanAir why was my flight from Miami to Dallas Monday rescheduled to Tuesday?,2015-02-22 14:14:51 -0800,40.7629,-74.0279 5.69621332863754E+017,negative,1,Customer Service Issue,1,American,A_for_AdNauseam,0,@AmericanAir Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here.,2015-02-22 14:14:43 -0800,40.6461,-73.7769 5.69621228048089E+017,negative,0.7107,Cancelled Flight,0.7107,American,jmgscott,0,"@AmericanAir 1491 DEN -> DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight.",2015-02-22 14:14:18 -0800,40.7917,-73.9767 5.69621173811737E+017,negative,1,Lost Luggage,1,American,CarlosMourino,0,@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers,2015-02-22 14:14:05 -0800,40.7785,-73.9774 5.69620850820956E+017,negative,1,Late Flight,1,American,5amantha_marie,0,@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.,2015-02-22 14:12:48 -0800,40.735,-74.0026 5.69620782566875E+017,negative,1,Flight Booking Problems,0.6828,American,farfalla818,0,@AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day! please help,2015-02-22 14:12:32 -0800,40.6715,-73.948 5.69620643810927E+017,neutral,1,,,American,chadkirchner,0,"@AmericanAir I have an issue that requires a bit more than a tweet to explain, do y’all have an email?",2015-02-22 14:11:59 -0800,40.7695,-73.9809 5.69620597543739E+017,negative,1,Can't Tell,0.6444,American,Kaywillsmith,0,@AmericanAir pls help. This is seriously beyond ridiculous.,2015-02-22 14:11:48 -0800,40.7947,-73.969 5.69620512139145E+017,negative,0.7042,Customer Service Issue,0.7042,American,SentieriMelinda,0,@AmericanAir please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help,2015-02-22 14:11:27 -0800,40.7776,-73.9751 5.69620494724366E+017,negative,0.6404,Customer Service Issue,0.3311,American,KristinaMeyer7,0,@AmericanAir Rebooked for tomorrow morning. Never been here - not sure what I can see before tomorrow morning!,2015-02-22 14:11:23 -0800,40.7571,-73.9739 5.69620452043317E+017,negative,1,Customer Service Issue,1,American,Kaywillsmith,0,"@AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window.",2015-02-22 14:11:13 -0800,40.7624,-73.9746 5.69620440613827E+017,negative,1,Bad Flight,0.3576,American,MatthewJMedlin,0,"@AmericanAir Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj",2015-02-22 14:11:10 -0800,40.9467,-73.7398 5.69620433869218E+017,negative,0.6858,Customer Service Issue,0.3521,American,kathyjazztx,0,@AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed..,2015-02-22 14:11:09 -0800,40.7192,-74.0445 5.69620202045841E+017,negative,1,Flight Booking Problems,0.6775,American,SentieriMelinda,0,@AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!!,2015-02-22 14:10:13 -0800,40.7192,-74.0445 5.69620169971999E+017,negative,0.6808,Customer Service Issue,0.3449,American,Bardi_toto,0,@AmericanAir flight to dca I need to change asap help can't get through,2015-02-22 14:10:06 -0800,40.7879,-73.977 5.69620123096494E+017,negative,1,Cancelled Flight,1,American,TemlyLouise,0,@AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight?,2015-02-22 14:09:55 -0800,40.8169,-73.9453 5.69620017840398E+017,negative,1,Cancelled Flight,0.6529,American,CantankerousCMF,0,@AmericanAir Jacquelyn at Charlotte just denied me compensation after #2251 was Cancelled Flighted due to plane malfunction well within your control,2015-02-22 14:09:29 -0800,40.7426,-74.0034 5.69619752399667E+017,neutral,0.3367,,0,American,natnicc,0,@AmericanAir flight 1041 is the first flight.,2015-02-22 14:08:26 -0800,40.7027,-73.8312 5.69619330012463E+017,positive,1,,,American,TravelWineSport,0,@AmericanAir Always love opening the upgrade email.,2015-02-22 14:06:45 -0800,40.7422,-74.0043 5.6961924652048E+017,negative,1,Customer Service Issue,0.7091,American,KaelaMari,0,@AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago,2015-02-22 14:06:26 -0800,40.7445,-73.999 5.6961897253596E+017,negative,1,Customer Service Issue,1,American,MarkPerlowitz,0,@AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours,2015-02-22 14:05:20 -0800,40.7368,-74.0045 5.69618884577219E+017,negative,1,Late Flight,1,American,mattadams_,0,@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work!,2015-02-22 14:04:59 -0800,40.7826,-73.9808 5.69618659917894E+017,negative,1,Late Flight,0.6713,American,nicoeats,0,"@AmericanAir two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027, hopefully to the Late Flightr one tomo not Cancelled Flighted",2015-02-22 14:04:06 -0800,40.7254,-73.9927 5.69618371148444E+017,negative,1,Flight Attendant Complaints,0.6877,American,SarahisJewish,0,"@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though.",2015-02-22 14:02:57 -0800,40.785,-73.951 5.69618327078887E+017,negative,1,Cancelled Flight,0.7021,American,marystanforddc,0,"@AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help?",2015-02-22 14:02:46 -0800,40.6485,-73.7826 5.69618210699514E+017,negative,1,Late Flight,0.7033,American,MrDisaster,0,@AmericanAir we're still stucked in the airport. #AADelay #AA919,2015-02-22 14:02:19 -0800,40.6596,-73.9846 5.69618056605016E+017,positive,1,,,American,TrueChief77,0,"@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew",2015-02-22 14:01:42 -0800,40.7402,-73.9817 5.69617894666998E+017,negative,1,Bad Flight,0.6526,American,JamieStrong38,0,"@AmericanAir redirect my flight without telling me, service is abysmal.",2015-02-22 14:01:03 -0800,40.747,-73.987 5.69617887637348E+017,negative,1,Customer Service Issue,0.3536,American,Benje0123,1,"@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!",2015-02-22 14:01:02 -0800,40.7846,-73.9491 5.69617808885096E+017,negative,1,Customer Service Issue,1,American,ejacqui,1,"@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening.",2015-02-22 14:00:43 -0800,40.7415,-74.0025 5.69617807916323E+017,negative,1,Late Flight,0.6817,American,c_morlando,0,@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly,2015-02-22 14:00:43 -0800,40.7752,-73.9635 5.69617089155211E+017,neutral,1,,,American,HollyHhirsch,0,@AmericanAir just downloaded the app for iPhone. Notice drink coupon but nothing is displayed? Getting ready to fly...,2015-02-22 13:57:51 -0800,40.7615,-74.0001 5.69616934225846E+017,negative,1,Flight Booking Problems,0.6604,American,farfalla818,0,@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!,2015-02-22 13:57:14 -0800,40.7272,-74.0059 5.69616839761744E+017,positive,1,,,American,brentblume,0,"@AmericanAir - yep , they've been good. Now can you make that 1535 flight to mci wait just a tick....😃",2015-02-22 13:56:52 -0800,40.7607,-73.9992 5.69616699604935E+017,negative,1,Customer Service Issue,0.3474,American,ejacqui,0,@AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people.,2015-02-22 13:56:18 -0800,40.7073,-74.0054 5.69616586178302E+017,negative,1,Customer Service Issue,0.3718,American,thepin618,0,@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available,2015-02-22 13:55:51 -0800,40.7413,-73.9976 5.69616573905936E+017,negative,1,Cancelled Flight,1,American,_BLeLLeN_,0,@AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home!,2015-02-22 13:55:48 -0800,40.775,-73.9489 5.69616554922418E+017,negative,1,Flight Attendant Complaints,0.6702,American,ejacqui,0,@AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all.,2015-02-22 13:55:44 -0800,40.7789,-73.9884 5.69616362223628E+017,negative,1,Customer Service Issue,0.692,American,BridleCharlotte,0,"@AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now?",2015-02-22 13:54:58 -0800,40.7675,-73.9927 5.69616335488967E+017,negative,1,Customer Service Issue,1,American,JamieStrong38,0,@AmericanAir fcuk you. Shit service. You got no fans.,2015-02-22 13:54:51 -0800,40.7944,-74.2079 5.69616283706077E+017,negative,0.6582,Cancelled Flight,0.6582,American,SilverStim,0,"@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now?",2015-02-22 13:54:39 -0800,40.7264,-73.9932 5.69616208804381E+017,neutral,0.7026,,0,American,totestoked,0,@AmericanAir I will thank you. What do I do if I can't get through and my flight on hold Cancelled Flights?,2015-02-22 13:54:21 -0800,40.7261,-74.0027 5.69616120866476E+017,neutral,0.6801,,0,American,galen_emery,0,@AmericanAir so how do we get me a person?,2015-02-22 13:54:00 -0800,40.6445,-73.7814 5.69616019708182E+017,negative,1,Customer Service Issue,1,American,farfalla818,0,"@AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!!",2015-02-22 13:53:36 -0800,40.915,-73.9019 5.69615983205347E+017,neutral,0.6997,,0,American,KiraMercedes_,0,@AmericanAir where do I look for cabin crew vacancies?,2015-02-22 13:53:28 -0800,40.6832,-73.9955 5.69615855505388E+017,negative,1,Flight Booking Problems,0.6961,American,SouljaCoy,0,"@AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here...",2015-02-22 13:52:57 -0800,40.7753,-73.9591 5.696155400897E+017,neutral,1,,,American,HertzOnMyCouch,0,@AmericanAir hi how are you,2015-02-22 13:51:42 -0800,40.7349,-74.0033 5.69615514928075E+017,negative,1,Customer Service Issue,1,American,morriskmm,0,@AmericanAir cannot talk to any agents keep getting hung up on crazy,2015-02-22 13:51:36 -0800,40.7287,-73.9952 5.69615444300186E+017,negative,1,Cancelled Flight,1,American,kat_lilfish,0,"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville.",2015-02-22 13:51:19 -0800,40.748,-73.9913 5.69615410720432E+017,negative,1,Cancelled Flight,1,American,mattlurrie,0,"@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?",2015-02-22 13:51:11 -0800,40.7848,-73.9702 5.69615290956259E+017,negative,0.6943,Flight Booking Problems,0.6943,American,OrryClayborne,0,@AmericanAir I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated.,2015-02-22 13:50:42 -0800,40.6953,-73.9683 5.69615100006441E+017,negative,1,Customer Service Issue,1,American,GurpreetSaran,0,@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?,2015-02-22 13:49:57 -0800,40.7682,-73.9629 5.69615004489495E+017,neutral,0.6535,,0,American,ChristianRicks,0,@AmericanAir Can you upgrade (with cash) to Main Cabin Extra after buying an AAdvantage Mileage Saver (using miles)? Can't seem to do it...,2015-02-22 13:49:34 -0800,40.7631,-73.9881 5.69614917826966E+017,negative,0.7255,Can't Tell,0.3651,American,jenw714,0,@AmericanAir @AmericanAir how do you expect to do that?,2015-02-22 13:49:14 -0800,40.6758,-73.9532 5.69614088390578E+017,negative,1,Cancelled Flight,0.6265,American,louiswoof,0,"@AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help?",2015-02-22 13:45:56 -0800,40.7624,-73.9785 5.69614085807067E+017,negative,0.6567,Lost Luggage,0.3467,American,macario2,0,@AmericanAir they did tell that our luggage stayed inside the plane ! Look this video http://t.co/YokkHHQcMP,2015-02-22 13:45:55 -0800,40.7607,-73.9989 5.6961366104569E+017,negative,0.7143,Can't Tell,0.7143,American,CandyandPizza,0,"@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you",2015-02-22 13:44:14 -0800,40.7592,-73.9609 5.6961361151096E+017,neutral,0.6557,,,American,georgetietjen,0,@AmericanAir Hi guys checking in US/AA 639 JFK PHX and renewed Admirals Club today.,2015-02-22 13:44:02 -0800,40.7347,-74.0094 5.69613601918493E+017,neutral,1,,,American,CoryStinebrink,0,@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow,2015-02-22 13:44:00 -0800,40.7467,-74.0097 5.69613537158373E+017,negative,0.6973,Can't Tell,0.351,American,RussellsWriting,0,@AmericanAir tried that and can't get through.,2015-02-22 13:43:44 -0800,40.7232,-73.9976 5.69613523648532E+017,negative,1,Customer Service Issue,0.3419,American,mirmanwar,0,"@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!",2015-02-22 13:43:41 -0800,40.7232,-73.9976 5.69613473845543E+017,negative,1,Lost Luggage,1,American,lindseyjerin,0,"@AmericanAir you think I haven't tried that multiple times?? The ""status"" of my bag is that it should've been here YESTERDAY. So disgusted.",2015-02-22 13:43:29 -0800,40.719,-74.0034 5.69613265631781E+017,negative,1,Customer Service Issue,1,American,ra1der7581,0,@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain,2015-02-22 13:42:40 -0800,40.6959,-73.9839 5.69612947833672E+017,negative,1,Bad Flight,0.3488,American,Meswannjr,0,@AmericanAir I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating.,2015-02-22 13:41:24 -0800,40.2201,-74.0021 5.69612307363267E+017,negative,1,Customer Service Issue,1,American,melmadetoday,0,@AmericanAir not sure why I would bother when the agent at the airport didnt help & nobody on phone would. Ticket Cancelled Flightled for no reason.,2015-02-22 13:38:51 -0800,40.75,-74.0027 5.69612280989495E+017,negative,1,Flight Booking Problems,0.71,American,helloheidib,0,@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today,2015-02-22 13:38:45 -0800,40.7559,-73.9864 5.69612035585155E+017,negative,1,Lost Luggage,0.3557,American,macario2,0,@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD,2015-02-22 13:37:46 -0800,40.745,-73.9889 5.69612028492571E+017,neutral,1,,,American,juliezeier,0,@AmericanAir 2 hours to be answered on a call?,2015-02-22 13:37:45 -0800,40.8145,-73.9444 5.69611735696581E+017,negative,1,Customer Service Issue,0.3514,American,lmaxwell11,0,@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that?,2015-02-22 13:36:35 -0800,40.6735,-73.9918 5.69611721054163E+017,negative,1,Customer Service Issue,0.3664,American,TheLoveBite,0,"@AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation",2015-02-22 13:36:31 -0800,40.7471,-73.6472 5.69611581920809E+017,negative,1,Late Flight,1,American,macario2,0,@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew?,2015-02-22 13:35:58 -0800,40.6613,-74.2691 5.69611482234687E+017,positive,1,,,American,BikashDube,0,"@AmericanAir Fantastic support by the Twitter team. I appreciate it. Thanks again.",2015-02-22 13:35:34 -0800,40.3745,-73.9999 5.69611259357864E+017,neutral,1,,,American,juliezeier,0,@AmericanAir hung up on now many times trying to cal 8004337300 crazy,2015-02-22 13:34:41 -0800,40.7633,-73.9773 5.69611217301451E+017,negative,1,Can't Tell,0.3555,American,raseay,0,@AmericanAir that's quite an impressive list of fees!,2015-02-22 13:34:31 -0800,40.7467,-73.6131 5.69611065820111E+017,negative,1,Customer Service Issue,0.6696,American,otisday,0,"@AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes",2015-02-22 13:33:55 -0800,40.8105,-73.96 5.69610871934206E+017,negative,1,Can't Tell,0.3658,American,MrMarioMendoza,0,@AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah,2015-02-22 13:33:09 -0800,40.679,-74.0111 5.69610485101769E+017,negative,0.6941,Flight Booking Problems,0.6941,American,jmgscott,0,"“@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that!",2015-02-22 13:31:37 -0800,40.4023,-73.9839 5.69609970007675E+017,negative,1,Cancelled Flight,1,American,KyleKaplan,0,@AmericanAir flight was Cancelled Flightled can you guys help?,2015-02-22 13:29:34 -0800,40.7378,-74.0395 5.69609887388271E+017,negative,1,Flight Booking Problems,0.363,American,PredsFran,0,"@AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because ""no weather advisory.""Really!",2015-02-22 13:29:14 -0800,40.7214,-73.9884 5.69609699152273E+017,negative,1,Cancelled Flight,1,American,SraJackson,0,"@AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR",2015-02-22 13:28:29 -0800,40.8646,-73.9081 5.69609590171677E+017,negative,1,Lost Luggage,1,American,TheLoveBite,0,@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin.,2015-02-22 13:28:03 -0800,40.7398,-74.0061 5.69609396461937E+017,positive,1,,,American,BrophySheen,0,@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️,2015-02-22 13:27:17 -0800,40.6793,-74.0116 5.69609326253502E+017,negative,1,Customer Service Issue,0.6741,American,BethMyn,0,@AmericanAir Can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com,2015-02-22 13:27:00 -0800,40.7328,-73.9875 5.69609163824714E+017,neutral,1,,,American,nycgypc,0,@AmericanAir when is next lax JFK flight today,2015-02-22 13:26:22 -0800,40.6743,-73.9334 5.69608733321499E+017,positive,1,,,American,JuliaWallClarke,0,"@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital.",2015-02-22 13:24:39 -0800,40.7638,-73.9962 5.69608570066436E+017,negative,1,Customer Service Issue,1,American,jddowsett,0,@AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super.,2015-02-22 13:24:00 -0800,40.7638,-73.9811 5.696084465862E+017,negative,1,Customer Service Issue,1,American,sweetmel,0,@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers.,2015-02-22 13:23:31 -0800,40.7415,-73.9975 5.69608307184243E+017,negative,0.7039,Bad Flight,0.3587,American,sa_craig,0,"@AmericanAir after all, the plane didn’t land in identical or worse) conditions at GRK according to METARs.",2015-02-22 13:22:57 -0800,40.7445,-73.9855 5.69608282442047E+017,negative,1,Cancelled Flight,1,American,mycreativespark,0,@AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank,2015-02-22 13:22:52 -0800,40.6614,-73.9409 5.69608265623065E+017,negative,1,Flight Attendant Complaints,1,American,igclp,0,"@AmericanAir first the pilot, then the catering...",2015-02-22 13:22:47 -0800,40.7494,-73.9946 5.69608257607737E+017,negative,0.6915,Customer Service Issue,0.3566,American,DanielLassman,0,".@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams.",2015-02-22 13:22:46 -0800,40.7529,-74.004 5.69608190410809E+017,negative,1,Flight Booking Problems,0.3838,American,igclp,0,@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.,2015-02-22 13:22:30 -0800,41.0319,-74.1813 5.69607918569411E+017,negative,1,Customer Service Issue,1,American,sweetmel,0,@AmericanAir @TheNateK I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! #badcustomerservice,2015-02-22 13:21:25 -0800,40.7983,-73.9628 5.6960770635878E+017,positive,1,,,American,stvnoneal,0,"@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines",2015-02-22 13:20:34 -0800,40.6932,-73.943 5.69607661655716E+017,negative,1,Cancelled Flight,1,American,0veranalyser,0,"@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?",2015-02-22 13:20:23 -0800,40.707,-74.0045 5.69607509167596E+017,negative,1,Can't Tell,0.3703,American,andrewjh,0,"@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg",2015-02-22 13:19:47 -0800,40.7193,-73.9998 5.69607321908863E+017,negative,0.7038,Flight Booking Problems,0.3613,American,SraJackson,0,@AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!,2015-02-22 13:19:02 -0800,40.7608,-73.9859 5.69607124772196E+017,negative,1,Can't Tell,0.6598,American,FvGrecia,0,@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.,2015-02-22 13:18:15 -0800,40.8293,-73.9432 5.69606926234825E+017,negative,1,Customer Service Issue,1,American,galen_emery,0,@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu.,2015-02-22 13:17:28 -0800,40.7612,-73.9874 5.69606513859306E+017,negative,1,Customer Service Issue,1,American,EricStride,0,@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail,2015-02-22 13:15:50 -0800,40.7215,-73.9841 5.69606467646579E+017,negative,1,Customer Service Issue,0.683,American,SraJackson,0,@AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!,2015-02-22 13:15:39 -0800,40.7778,-73.9888 5.69606374591746E+017,negative,0.6684,Lost Luggage,0.3419,American,RafaelBertorell,0,@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?,2015-02-22 13:15:17 -0800,40.7501,-74.0025 5.69606248095576E+017,negative,1,Flight Attendant Complaints,0.3648,American,jddowsett,0,@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.,2015-02-22 13:14:46 -0800,40.7769,-73.9862 5.6960622688093E+017,negative,0.659,Customer Service Issue,0.659,American,otisday,0,@AmericanAir @cheerUPDATES So you're saying the call center is understaffed?,2015-02-22 13:14:41 -0800,40.7499,-73.9717 5.69606135960859E+017,neutral,0.6545,,0,American,kelseybiscoe,0,@AmericanAir I've been trying to change frm AA 2401 to LAX at 6:50am MONDAY morning then AA 2586 from LAX to FAT to flight AA 1359?#helpAA,2015-02-22 13:14:20 -0800,40.7513,-73.935 5.69606093393011E+017,neutral,1,,,American,mareyes15,0,@AmericanAir are flights from Columbus Ohio to Dallas Texas Cancelled Flighted?,2015-02-22 13:14:10 -0800,40.7291,-73.9813 5.69605935280337E+017,negative,1,Flight Booking Problems,0.7115,American,otisday,0,"@AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less?",2015-02-22 13:13:32 -0800,40.7674,-73.9841 5.69605930146353E+017,negative,1,Late Flight,1,American,jddowsett,0,@AmericanAir many have missed connections already b/c of delayed flight which will finally board soon,2015-02-22 13:13:31 -0800,40.7414,-73.9983 5.69605928636408E+017,neutral,0.6393,,0,American,SmithsAreRare,0,@AmericanAir On flt 1627 from DFW to FAT on 2/23 and it was 86'd. Can you rebook me on the 1359 flight tonight? Can't get through on phone.,2015-02-22 13:13:30 -0800,40.7685,-73.8626 5.69605877512024E+017,negative,1,Customer Service Issue,0.3469,American,BDinDallas,0,@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!!,2015-02-22 13:13:18 -0800,40.8298,-73.9719 5.69605699308818E+017,negative,1,Customer Service Issue,0.6475,American,RafaelBertorell,0,"@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am",2015-02-22 13:12:36 -0800,40.6878,-73.9562 5.69605602961281E+017,negative,1,Flight Attendant Complaints,0.66,American,jddowsett,0,@AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight.,2015-02-22 13:12:13 -0800,40.7686,-73.8626 5.69605452230754E+017,negative,1,Late Flight,0.6863,American,otisday,0,"@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times.",2015-02-22 13:11:37 -0800,40.7878,-73.5375 5.69605359406486E+017,negative,1,longlines,1,American,jddowsett,0,"@AmericanAir been waiting in line for over an hour in San Antonio, barely moved & only two agents. 30 in front of me & at least 40 behind.",2015-02-22 13:11:15 -0800,40.7636,-73.9911 5.69605022197154E+017,positive,0.6593,,,American,wesleytravis,0,@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe. Thanks for the help!,2015-02-22 13:09:54 -0800,40.7364,-73.9966 5.69604994825105E+017,negative,1,Customer Service Issue,0.7094,American,Cameratown,0,@AmericanAir. You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops.,2015-02-22 13:09:48 -0800,40.7593,-73.9752 5.69604909571678E+017,negative,1,Customer Service Issue,1,American,Kaywillsmith,0,@AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold. Not feeling confident that I will ever get through...,2015-02-22 13:09:27 -0800,40.7955,-74.2537 5.6960490468934E+017,negative,1,Customer Service Issue,1,American,JonGilsonAF,0,"@AmericanAir bought a ticket on @SouthwestAir. After two days, your ""team"" couldn't share the data needed to get me to my next meeting.",2015-02-22 13:09:26 -0800,40.7303,-73.9998 5.69604777962643E+017,negative,1,Late Flight,1,American,erina_jones,0,@AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ✈️✌️,2015-02-22 13:08:56 -0800,40.756,-73.9728 5.69604674715693E+017,negative,0.6711,Flight Booking Problems,0.3479,American,LIGal19,0,@AmericanAir cut it. Put me on a flt tomorrow.,2015-02-22 13:08:31 -0800,40.7558,-73.9764 5.69604659712811E+017,negative,1,Customer Service Issue,1,American,JWinakor,0,@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations,2015-02-22 13:08:28 -0800,40.7739,-73.8725 5.69604466757866E+017,negative,1,Cancelled Flight,0.5057,American,LIGal19,0,@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut,2015-02-22 13:07:42 -0800,40.6788,-73.9586 5.6960445346211E+017,negative,1,Lost Luggage,0.6814,American,agirlnamedfrank,0,"@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim.",2015-02-22 13:07:39 -0800,40.6897,-73.9724 5.69604425238454E+017,negative,1,Flight Booking Problems,0.5561,American,LIGal19,0,@AmericanAir my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport,2015-02-22 13:07:32 -0800,40.7359,-73.9838 5.6960440047965E+017,neutral,0.6613,,0,American,Kaywillsmith,0,@AmericanAir how does one book a ticket online and put it on hold? Does that require that I pay for the ticket?,2015-02-22 13:07:26 -0800,40.7312,-74.0047 5.6960435470302E+017,negative,1,Customer Service Issue,1,American,csb2107,0,@AmericanAir can you help me with a reservation? cant get through on the phone,2015-02-22 13:07:15 -0800,40.7255,-74.01 5.69604330229092E+017,negative,1,Customer Service Issue,0.6188,American,CavaTed,0,@AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn,2015-02-22 13:07:09 -0800,40.7344,-73.9859 5.69604328153084E+017,negative,1,Late Flight,0.6849,American,farazq,1,"@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA.",2015-02-22 13:07:09 -0800,40.7878,-73.9537 5.69604243226653E+017,negative,1,Can't Tell,0.6826,American,Texomagal5,0,@AmericanAir more of the insane treatment by your customers,2015-02-22 13:06:48 -0800,40.7666,-73.9903 5.69604176960827E+017,negative,0.705,Customer Service Issue,0.705,American,gorbell,0,@americanair Help! I need to speak to a live agent before I lose my online reservation being held.,2015-02-22 13:06:33 -0800,40.751,-74.0337 5.69604173236478E+017,negative,1,Customer Service Issue,0.7159,American,otisday,0,"@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever.",2015-02-22 13:06:32 -0800,40.764,-73.9793 5.69604083507556E+017,negative,1,Flight Attendant Complaints,0.6766,American,Texomagal5,0,@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies,2015-02-22 13:06:10 -0800,40.7173,-73.9499 5.69603991551783E+017,positive,0.6401,,,American,HybridMovementC,0,@AmericanAir Mad love http://t.co/4ojrSDWPkK NYC-,2015-02-22 13:05:48 -0800,40.763,-73.9597 5.69603962233623E+017,positive,0.3646,,0,American,agirlnamedfrank,0,"@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on ""travel size"" toiletries",2015-02-22 13:05:41 -0800,40.7553,-73.973 5.69603590349849E+017,negative,1,Can't Tell,0.6431,American,otisday,0,"@AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because...",2015-02-22 13:04:13 -0800,40.6874,-73.998 5.69603156927246E+017,negative,1,Flight Booking Problems,0.6964,American,JasonShaw2,2,@AmericanAir missing a full days of work thanks guys,2015-02-22 13:02:29 -0800,40.8205,-73.9541 5.69603127223067E+017,negative,1,Customer Service Issue,1,American,rebeccabw,0,@AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear.,2015-02-22 13:02:22 -0800,40.7459,-73.9883 5.69602798867882E+017,negative,1,Customer Service Issue,0.6531,American,DanielLassman,0,.@AmericanAir I can't even get on the phone with your reservations team. The system automatically disconnects us.,2015-02-22 13:01:04 -0800,40.7798,-74.0089 5.69602682505138E+017,negative,1,Flight Booking Problems,0.6538,American,nubzjubz,0,@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!,2015-02-22 13:00:36 -0800,40.695,-74.178 5.69602563261276E+017,negative,1,Customer Service Issue,0.6589,American,otisday,0,"@AmericanAir @russelneiss No, American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service",2015-02-22 13:00:08 -0800,40.695,-74.178 5.69602295224246E+017,negative,1,Lost Luggage,1,American,GMFujarski,0,@AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow.,2015-02-22 12:59:04 -0800,40.7375,-73.9799 5.69602069335839E+017,negative,1,Customer Service Issue,1,American,otisday,0,"@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though.",2015-02-22 12:58:10 -0800,40.722,-73.9882 5.69602057285575E+017,negative,1,Flight Booking Problems,0.6626,American,jweslo,0,@AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks.,2015-02-22 12:58:07 -0800,40.7277,-73.9895 5.69601934853874E+017,negative,1,Customer Service Issue,1,American,rakugojon,0,@AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour...,2015-02-22 12:57:38 -0800,40.7457,-74.0261 5.69601869598867E+017,positive,1,,,American,mattlantz,0,@AmericanAir You guys did an amazing job today! Know it’s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!,2015-02-22 12:57:23 -0800,40.8449,-73.9371 5.69601519663907E+017,negative,1,Late Flight,0.6925,American,tj_carlson,0,.@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!,2015-02-22 12:55:59 -0800,40.5896,-73.7384 5.69601363799359E+017,negative,1,Flight Attendant Complaints,1,American,stevereasnors,0,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!,2015-02-22 12:55:22 -0800,40.7644,-73.9958 5.69601354118906E+017,negative,1,Can't Tell,0.3606,American,ronrisman,0,@AmericanAir You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops.,2015-02-22 12:55:20 -0800,40.7275,-74.0386 5.69601337882755E+017,neutral,1,,,American,elizabethlawley,0,@AmericanAir yes and I would like a refund.,2015-02-22 12:55:16 -0800,40.7556,-73.9818 5.6960133204009E+017,neutral,1,,,American,SamuelWatkin,0,@AmericanAir how realistic is it to make an 80 minute domestic to international transfer at JFK for a non US citizen?,2015-02-22 12:55:14 -0800,40.7215,-74.0045 5.69601094239826E+017,positive,1,,,American,EricRoberts,1,Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!,2015-02-22 12:54:18 -0800,40.6917,-73.9425 5.69600985007559E+017,positive,0.6868,,,American,IoanGil,0,@AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW,2015-02-22 12:53:52 -0800,40.7557,-73.9923 5.69600927394632E+017,negative,1,Customer Service Issue,0.7282,American,otisday,0,"@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?",2015-02-22 12:53:38 -0800,40.7202,-73.9962 5.6960078004856E+017,negative,1,Bad Flight,0.3688,American,sa_craig,0,"@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault, not the weather.",2015-02-22 12:53:03 -0800,40.7324,-73.9971 5.69600694388445E+017,negative,1,Cancelled Flight,0.6773,American,otisday,0,"@AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues?",2015-02-22 12:52:42 -0800,40.7435,-73.9757 5.6960059958863E+017,neutral,1,,,American,SentieriMelinda,0,@AmericanAir please help us get home tomorrow!!!!!,2015-02-22 12:52:20 -0800,40.7739,-73.8717 5.69600462661554E+017,negative,1,Customer Service Issue,0.6887,American,otisday,0,"@AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal.",2015-02-22 12:51:47 -0800,40.6211,-73.9903 5.69600295833117E+017,negative,1,Customer Service Issue,1,American,otisday,0,"@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work.",2015-02-22 12:51:07 -0800,40.7894,-73.9754 5.69600291290657E+017,negative,1,Bad Flight,0.671,American,shmitty03,0,@AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow,2015-02-22 12:51:06 -0800,40.756,-73.9734 5.69600137296634E+017,positive,1,,,American,douglaskgordon,0,@AmericanAir Thank you.....you do the same!!,2015-02-22 12:50:30 -0800,40.7654,-73.9826 5.69599978722746E+017,negative,1,Customer Service Issue,0.361,American,otisday,0,@AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget...,2015-02-22 12:49:52 -0800,40.7629,-73.9815 5.69599379893576E+017,negative,1,Customer Service Issue,0.6599,American,otisday,0,"@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced.",2015-02-22 12:47:29 -0800,40.7587,-73.9843 5.69599312671302E+017,negative,0.6474,Customer Service Issue,0.6474,American,KeelyPerez,0,@AmericanAir hey there me again from yesterday im still on hold,2015-02-22 12:47:13 -0800,40.774,-73.8722 5.69599269189108E+017,negative,1,Customer Service Issue,1,American,tennetexan,0,@AmericanAir weather is unavoidable. Understaffing is controllable,2015-02-22 12:47:03 -0800,40.7868,-74.0096 5.69599116403036E+017,negative,1,Late Flight,0.6424,American,skogsbergh,0,"@AmericanAir Not only was 5418 Late Flight, but we've been boarded and waiting for over 30min. WTF?",2015-02-22 12:46:26 -0800,40.7493,-73.6195 5.69598991463268E+017,negative,0.7257,Flight Attendant Complaints,0.3919,American,otisday,0,@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?,2015-02-22 12:45:56 -0800,40.752,-73.9772 5.69598942821745E+017,negative,0.6426,Cancelled Flight,0.6426,American,KirstKV,0,@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome! #twitterhug #shesaidrun,2015-02-22 12:45:45 -0800,40.7348,-73.9814 5.6959867142092E+017,negative,1,Customer Service Issue,0.6618,American,jenrpblcn,0,@AmericanAir I know. After an hour I got a live person. It messes up our arrival and car plans at two airports and is costing us more.,2015-02-22 12:44:40 -0800,40.7906,-73.9757 5.69598544379818E+017,neutral,0.6917,,0,American,csb2107,0,@AmericanAir I can't get ahold of aadvantage reservations. I need to ticket a reservation that Cancelled Flights soon. can you help?,2015-02-22 12:44:10 -0800,40.7621,-73.9744 5.69598406181695E+017,negative,1,Customer Service Issue,1,American,jadedhippie09,0,"@AmericanAir i was also told by agents my issues ""aren't their prob"" K fine. I get it. But have some compassion 4 others dealing w/this!!!",2015-02-22 12:43:37 -0800,40.7496,-73.9778 5.69598314825556E+017,negative,1,Flight Attendant Complaints,0.6282,American,sigmanu56,0,@AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful.,2015-02-22 12:43:15 -0800,41.016,-73.6678 5.69598155999674E+017,negative,1,Flight Attendant Complaints,0.3555,American,jadedhippie09,0,@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had,2015-02-22 12:42:37 -0800,40.7619,-73.9685 5.69597962659111E+017,neutral,0.7241,,0,American,kelseybiscoe,0,@AmericanAir I am trying to switch my flight to AA 1359 I am currently on AA 2401 at 6:50am MONDAY morn then AA 2586! Help Me!!,2015-02-22 12:41:51 -0800,40.7382,-74.0073 5.69597885446271E+017,negative,1,Customer Service Issue,0.6379,American,cataattack,0,@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin,2015-02-22 12:41:33 -0800,40.7555,-73.936 5.69597742693155E+017,negative,1,Customer Service Issue,0.6733,American,jadedhippie09,0,@AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again.,2015-02-22 12:40:59 -0800,40.6601,-74.1181 5.69597666025345E+017,negative,1,Customer Service Issue,0.3482,American,bshelton68,0,"@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome.",2015-02-22 12:40:40 -0800,40.7694,-73.881 5.69597220871283E+017,negative,1,Customer Service Issue,0.6888,American,sweetmel,0,@AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else.,2015-02-22 12:38:54 -0800,40.7824,-73.4439 5.69597072350978E+017,negative,1,Customer Service Issue,1,American,sweetmel,0,@AmericanAir I DMed you my AA & phone #s & you can't have someone call me? What was the point of your response? You didn't resolve anything!,2015-02-22 12:38:19 -0800,40.7587,-73.8918 5.69596793941402E+017,negative,1,Customer Service Issue,0.6521,American,rdaniel10,0,@AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare,2015-02-22 12:37:12 -0800,40.7188,-73.9987 5.69596652622721E+017,negative,1,Late Flight,1,American,billyrobbinscsp,0,@AmericanAir But Eagle is always Late Flight,2015-02-22 12:36:39 -0800,40.6872,-73.9616 5.69596515510956E+017,negative,0.6694,Customer Service Issue,0.3451,American,angiedrich,0,@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!,2015-02-22 12:36:06 -0800,40.7667,-73.9973 5.69596502558921E+017,negative,1,Customer Service Issue,1,American,MeereeneseKnot,0,"@AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great",2015-02-22 12:36:03 -0800,40.7577,-73.9882 5.69596420761604E+017,negative,1,Late Flight,1,American,billyrobbinscsp,0,@AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation,2015-02-22 12:35:43 -0800,40.7602,-73.9668 5.69596325076955E+017,negative,0.6667,Cancelled Flight,0.6667,American,nicoeats,0,@AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help.,2015-02-22 12:35:21 -0800,40.7272,-74.0061 5.69596156927304E+017,negative,1,Late Flight,0.6742,American,Diane_Lowery,0,"@AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty. #epicfail #poorplanning",2015-02-22 12:34:41 -0800,40.7759,-73.9612 5.69595899204256E+017,negative,1,Customer Service Issue,0.6234,American,BaburRaja,0,"@AmericanAir seems like queue times are very high, in Q waiting for an agent 4 almost an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr",2015-02-22 12:33:39 -0800,40.708,-74.0061 5.69595791355982E+017,negative,1,Can't Tell,0.6684,American,CakeNDeath,0,"@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary.",2015-02-22 12:33:13 -0800,40.7586,-73.9863 5.69595643087487E+017,neutral,0.6616,,0,American,coffeeculture,0,@AmericanAir any earlier flights SAP->Mia & Mia -> New York (lga) on 03.03. I'm currently booked on flights 1504 and 1102.,2015-02-22 12:32:38 -0800,40.7594,-73.9748 5.69595595754639E+017,negative,1,Customer Service Issue,0.648,American,SchrierCar,0,"@AmericanAir no hold times, just disconnections. There is no excuse for that",2015-02-22 12:32:27 -0800,40.7785,-73.9813 5.69595399557685E+017,negative,1,Customer Service Issue,0.6579,American,rcshore,0,".@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same.",2015-02-22 12:31:40 -0800,40.7676,-73.9645 5.69595333899997E+017,negative,0.6384,Customer Service Issue,0.6384,American,jkordyback,0,@AmericanAir I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.,2015-02-22 12:31:24 -0800,40.7642,-73.886 5.69595309279441E+017,neutral,0.6767,,0,American,RafaANieves,0,"@AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?",2015-02-22 12:31:18 -0800,40.6467,-73.7894 5.69594855556452E+017,negative,1,Customer Service Issue,1,American,jmgscott,0,@AmericanAir I've been trying for 4 hours to get hold of someone.,2015-02-22 12:29:30 -0800,40.777,-73.9792 5.69594712337855E+017,positive,0.6566,,0,American,Ag03Recruiter,0,@AmericanAir thank you for quick responses. #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there,2015-02-22 12:28:56 -0800,40.8134,-73.9612 5.69594402114392E+017,negative,0.7021,Late Flight,0.7021,American,JasonPeppel,0,@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?,2015-02-22 12:27:42 -0800,40.7556,-73.9818 5.69594123222585E+017,negative,1,Customer Service Issue,1,American,ColourBasis,0,"@AmericanAir beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26",2015-02-22 12:26:36 -0800,40.6784,-73.9272 5.69594026732741E+017,negative,1,Customer Service Issue,0.6275,American,TomGasparetti,0,@AmericanAir ahhhh your silence is golden now. This tops it all. Anyone get fired?,2015-02-22 12:26:13 -0800,40.9438,-74.0474 5.69593810390426E+017,negative,0.7094,Customer Service Issue,0.7094,American,guernicaguy,0,@AmericanAir Hey AA - can you help with an itinerary for a plat custy? Stuck in PVR and phones aren't working,2015-02-22 12:25:21 -0800,40.7528,-73.9872 5.69593694963311E+017,negative,0.6541,Customer Service Issue,0.6541,American,otisday,0,@AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow?,2015-02-22 12:24:54 -0800,40.7577,-73.9747 5.69593346223579E+017,negative,1,Customer Service Issue,1,American,catiekate,0,@AmericanAir we've been on hold for hours.,2015-02-22 12:23:30 -0800,40.7738,-73.8714 5.69593278636675E+017,negative,1,Late Flight,1,American,otisday,0,@AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags & lazy pilot wanting duty day to end?,2015-02-22 12:23:14 -0800,40.7412,-74.006 5.69593050235736E+017,neutral,1,,,American,WishUpon_26,0,@AmericanAir can you guys help me please?,2015-02-22 12:22:20 -0800,40.7545,-73.936 5.69593045777322E+017,negative,1,Cancelled Flight,0.3704,American,otisday,0,@AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth.,2015-02-22 12:22:19 -0800,40.7634,-73.9656 5.69592981742879E+017,neutral,0.6521,,,American,EricRoberts,0,http://t.co/EIw2sYb8Fu roberts&s=1 @AmericanAir,2015-02-22 12:22:04 -0800,40.7799,-73.9742 5.69592830307508E+017,negative,1,Late Flight,0.7123,American,Jess_JCW,0,@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage #AmericanAirlines,2015-02-22 12:21:27 -0800,40.7408,-73.9935 5.69592778872607E+017,neutral,1,,,American,WishUpon_26,0,@AmericanAir do you guys have another flight for today that you can book me on from laguardia to louisville ky?,2015-02-22 12:21:15 -0800,40.68,-73.9582 5.69592674400907E+017,negative,0.6788,Cancelled Flight,0.6788,American,SarahM0en,0,@AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?,2015-02-22 12:20:50 -0800,40.7828,-73.9772 5.69592590632247E+017,negative,0.644,Cancelled Flight,0.644,American,sbrandongage,0,@AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted?,2015-02-22 12:20:30 -0800,40.817,-73.9414 5.69592447455466E+017,negative,1,Flight Booking Problems,0.6643,American,totestoked,0,@AmericanAir trying to book a flight on hold- can't get through to a representative on the phone- Advice?,2015-02-22 12:19:56 -0800,40.762,-73.9742 5.69592402085847E+017,negative,1,Cancelled Flight,1,American,thepin618,0,@AmericanAir Cancelled Flights flights arbitrarily on same itinerary. Weekend ruined for no good reason! No crew = missed Monday am mtg.,2015-02-22 12:19:45 -0800,40.7707,-73.9633 5.69592270866878E+017,neutral,1,,,American,WishUpon_26,0,@AmericanAir i need someone to help me out,2015-02-22 12:19:14 -0800,40.7555,-73.9814 5.69592177312924E+017,negative,1,Cancelled Flight,1,American,WishUpon_26,0,@AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am stuck at the airport. Do you guys compensate for this?,2015-02-22 12:18:52 -0800,40.7688,-74.0192 5.69592148338876E+017,negative,1,Flight Attendant Complaints,0.708,American,Jess_JCW,0,"@AmericanAir & if that wasn't enough, your staff have been so rude & ignored passengers,don't think that should be accepted whatever reason",2015-02-22 12:18:45 -0800,40.7383,-73.9948 5.69591765793165E+017,negative,1,longlines,0.6788,American,Jess_JCW,0,@AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous,2015-02-22 12:17:14 -0800,40.7236,-73.9965 5.69591730506371E+017,neutral,1,,,American,TrueChief77,0,"@AmericanAir guarantee no retribution? If so, I'd be glad to share.",2015-02-22 12:17:05 -0800,40.672,-73.996 5.69591700416393E+017,negative,1,Cancelled Flight,0.6333,American,tcunningham10,0,@AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help,2015-02-22 12:16:58 -0800,40.7249,-74.0354 5.69591653121598E+017,negative,1,Customer Service Issue,0.7255,American,kiabeveridge,0,"@AmericanAir I used the ""call back"" feature with an operator regarding my flight, got a call 2 hours Late Flightr and got hung up on. #pleasehelp",2015-02-22 12:16:47 -0800,40.7249,-74.0354 5.69591540944757E+017,negative,1,Customer Service Issue,1,American,GregPoos,0,"@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help. Direct message faster than calling 800 number? #Backwards",2015-02-22 12:16:20 -0800,40.7537,-73.9948 5.69591533617308E+017,negative,1,Cancelled Flight,1,American,tim_sheehy,0,@AmericanAir ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue?,2015-02-22 12:16:18 -0800,40.7652,-73.9797 5.69591393540289E+017,negative,1,Cancelled Flight,1,American,TheJoshAbides,0,"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!",2015-02-22 12:15:45 -0800,40.6945,-73.9985 5.69591285150908E+017,positive,1,,,American,iambmac,0,@AmericanAir DMing you now! Big thanks.,2015-02-22 12:15:19 -0800,40.7735,-73.9792 5.69591136534319E+017,negative,1,Bad Flight,0.6774,American,A_for_AdNauseam,0,@AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?,2015-02-22 12:14:44 -0800,40.7528,-73.9852 5.69590988395708E+017,positive,1,,,American,howiemandel,3,@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable,2015-02-22 12:14:08 -0800,40.762,-74.0454 5.69590965880533E+017,negative,1,Customer Service Issue,1,American,KCBobolz,0,@AmericanAir I wait 2+ hrs for CS to call me back re why flt is cxld/protection & they hang up the minute I answer on 1st ring?,2015-02-22 12:14:03 -0800,40.6447,-73.7824 5.69590892085916E+017,negative,1,Customer Service Issue,1,American,andyellwood,0,"@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?",2015-02-22 12:13:45 -0800,40.7698,-73.9547 5.69590191758963E+017,negative,1,Late Flight,0.3358,American,Jill_Lynnette,0,I just need a place to sleep when I land without accommodations in PLS @AmericanAir!,2015-02-22 12:10:58 -0800,40.7642,-73.9712 5.69590013278757E+017,positive,0.6274,,0,American,Flora_Lola_NYC,0,@AmericanAir Love the new planes for the JFK-LAX run. Maybe one day I will be on one where the amenities all function. #NoCharge #Ever,2015-02-22 12:10:16 -0800,40.746,-73.9724 5.69589959088173E+017,negative,1,Can't Tell,1,American,yourlama,0,"@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer.",2015-02-22 12:10:03 -0800,40.7638,-73.8283 5.69589643487928E+017,positive,1,,,American,DrCaseyJRudkin,0,@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI,2015-02-22 12:08:48 -0800,40.8054,-73.941 5.69589460226183E+017,negative,1,Late Flight,1,American,cataattack,0,@AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!,2015-02-22 12:08:04 -0800,40.7282,-73.9966 5.6958881643817E+017,negative,1,Cancelled Flight,1,American,KristinaMeyer7,0,"@AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC.",2015-02-22 12:05:30 -0800,40.7252,-73.9506 5.69588651925099E+017,positive,1,,,American,jlhalldc,0,"Thank you. “@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.”",2015-02-22 12:04:51 -0800,40.7739,-73.8713 5.69588591602459E+017,negative,1,Customer Service Issue,1,American,jontgreen89,0,@AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?,2015-02-22 12:04:37 -0800,40.7347,-74.0095 5.69588473050612E+017,positive,1,,,American,Laurelinesblog,0,@AmericanAir Thanks! He is.,2015-02-22 12:04:09 -0800,40.7831,-73.9743 5.69588464896876E+017,negative,1,Bad Flight,1,American,MDDavis7,0,@AmericanAir thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one.,2015-02-22 12:04:07 -0800,40.6877,-74.1823 5.69587813856842E+017,neutral,0.676,,0,American,Chad_SMFYM,0,"“@AmericanAir: @TilleyMonsta George, that doesn't look good. Please follow this link to start the refund process: http://t.co/4gr39s91Dl”😂",2015-02-22 12:01:31 -0800,40.6784,-73.9494 5.69587705937601E+017,negative,1,Cancelled Flight,1,American,RussellsWriting,0,"@AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday.",2015-02-22 12:01:06 -0800,40.7384,-73.9998 5.69587691626623E+017,negative,0.6684,Late Flight,0.6684,American,GolfWithWoody,0,@AmericanAir right on cue with the delays👌,2015-02-22 12:01:02 -0800,40.7502,-73.9947 5.69587686496825E+017,positive,0.3487,,0,American,KristenReenders,0,@AmericanAir thank you we got on a different flight to Chicago.,2015-02-22 12:01:01 -0800,40.7473,-73.9721 5.69587371693355E+017,negative,1,Customer Service Issue,1,American,itsropes,0,@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc,2015-02-22 11:59:46 -0800,40.7461,-73.9821 5.69587242672398E+017,neutral,1,,,American,sanyabun,0,@AmericanAir Please bring American Airlines to #BlackBerry10,2015-02-22 11:59:15 -0800,40.7088,-73.921 5.69587188687634E+017,negative,1,Customer Service Issue,0.6659,American,SraJackson,0,"@AmericanAir you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment??",2015-02-22 11:59:02 -0800,40.7179,-74.0146 5.69587140490867E+017,neutral,0.6771,,0,American,daviddtwu,0,@AmericanAir we have 8 ppl so we need 2 know how many seats are on the next flight. Plz put us on standby for 4 people on the next flight?,2015-02-22 11:58:51 -0800,40.7701,-73.9832