Customer Query/Complaint,Company Response
Hello You come to fix my van plate no WJ19TVE. Your mechanic replaced the thermostat housing on 06.02 but after 2 days of driving I had the same issue with the van. The thermostat housing is still losing the water. What will happen next?,Dear Mr We sincerely regret to learn that you are still encountering difficulties with your vehicle. Upon reviewing our records we have noted that the DPF exhibited a clean reading of 3.1Mbar and the thermostat replacement was executed successfully. To better understand and address the current issue we request a photo or video showcasing the matter. Our Master Technician will review this and determine the appropriate course of action. We genuinely appreciate your cooperation and are committed to resolving the issue swiftly.
Hi My car was great after the clean yesterday but the engine management light has come back on this morning.,Dear Mr We sincerely regret to learn that you are still encountering difficulties with your vehicle. Our records indicate that your DPF underwent a successful cleaning process showing a reduction in pressure from 41.2Mbar to 5.2Mbar. Our engineer advises investigating Temperature Sensor 1 due to fault code P0428. Please inform us if you have addressed this advisory. Should you require further assistance do not hesitate to notify us for a swift resolution. We genuinely appreciate your cooperation in this matter.
"Hi there, I have just had your service for a DPF clean on my car on Wednesday 31st Jan, invoice number 7475 reg HX63NWM however it hasn't taken, could you please advise as to what steps should be taken next.","Dear Mr We sincerely regret to learn that you are still encountering difficulties with your vehicle. Our records indicate a successful DPF cleaning, showing a reduction in pressure from 68.8Mbar to 3.5Mbar. As you are within the warranty period, we request you complete and submit the warranty form. Our master technician will review your case within 2-5 working days. Should you require any assistance while filling out the form, do not hesitate to contact us. We are committed to resolving the issue swiftly to ensure your satisfaction."
Hi had DPF clean. Light has come back on.,"Dear Mr We sincerely regret to learn that you are still encountering difficulties with your vehicle. Our records indicate that your DPF underwent a successful cleaning process, showing a reduction in pressure from 5.4Mbar to 1.8Mbar. As you are still within the warranty period, please complete and submit the warranty form. Upon receipt, our master technician will review your case. We are here to ensure a seamless process for you and are committed to resolving the issue swiftly to ensure your utmost satisfaction."
"Hi, I had my DPF cleaned on Tuesday this week, 23rd Jan. Unfortunately, the issue still remains with the DPF and engine management lights both now illuminated.","Dear Mr We sincerely regret to learn that you are still encountering difficulties with your vehicle. Our records indicate that your DPF underwent a successful cleaning process, showing a reduction in pressure from 18Mbar to 3Mbar. However, our engineer has advised replacing the DPF pressure sensor due to out-of-tolerance readings. Please inform us if you have addressed this advisory. We will promptly direct your enquiry to the relevant department for swift resolution. We appreciate your cooperation in this matter."
"Having major issues in that the scanner, which is plugged into the car, is not showing up on Bluetooth.","Dear Mr We regret to learn that you are encountering challenges with the functionality of our DiagPro device. For your convenience, comprehensive instructions detailing the installation and usage procedures can be accessed via the following link: [DiagPro Instructions]. Should you encounter difficulties in establishing a connection, we recommend driving the vehicle with the DiagPro installed for a duration of 30 minutes. Typically, this allows the device to establish a connection with your mobile device. If issues persist, please inform us for further assistance."
"Hi, I will contact a garage but wanted to ask, I had my car done on Friday and by Saturday afternoon the DPF light had already come back on and the car back into limp mode - is this just because the sensor needs replacing?","Dear Mrs We sincerely regret to learn that you are still encountering difficulties with your vehicle. Our records indicate a successful DPF cleaning, resulting in a notable reduction in pressure from 38.3Mbar to 4.3Mb. Furthermore, our engineer has advised replacing the DPF pressure sensor due to its reading out of tolerance. This fault could be triggering warning lights on the dashboard. It is important to address the underlying issues causing the DPF blockage for a permanent solution. Please contact us for further assistance or clarification."
"Hi, Craig asked me to take the Van on a 30/40 drive to complete the Regen on Friday. Sadly, I only got about two miles down the motorway and the error message reappeared on the dash and the Van is back in limp mode. Can you arrange to come back please.","Dear Mr We sincerely regret to learn that you are still encountering difficulties with your vehicle after the attempted Regen. Our records show a successful DPF cleaning, but it seems further issues are causing the error messages. We advise investigating the glow plugs, coolant temperature sensor, and DPF pressure sensor as potential causes. Please inform us if you have addressed these advisories, and we can arrange for further assistance or a revisit to ensure the issue is fully resolved. Your satisfaction and the vehicle’s proper functioning are our utmost priorities."
"Hi there, good morning. I had a recent DPF clean carried out on my Ford Transit Connect. I drove the van for the first time since having your service carried out and managed just 14 miles until this message was once again on the dash.","Dear Mr We sincerely regret to learn that you are still encountering difficulties with your vehicle post-service. Our records indicate a successful DPF cleaning, showing a reduction from 49.9Mbar to 6.3Mbar. However, it appears further issues may be present, leading to the warning light activation. We advise having a full service, Map sensor, and Airflow sensor checked as these could contribute to the problem. Please inform us if you have completed these checks or if you require further assistance, as we are committed to ensuring your vehicle functions optimally."
"Hi Auto, Thanks for the service today. However, the warning light on the dash is still showing a fault with the filter. Please give me a call on 01886288375.","Dear Mr We sincerely regret to learn that you are still encountering difficulties with your vehicle post-service. Our records indicate a successful DPF cleaning, with pressure reduced from 34Mbar to 6Mbar. However, the persistent warning light suggests additional issues may be present. Our engineer has advised replacing the DPF pressure sensor due to out-of-tolerance readings. Please inform us if you have completed this replacement or if you require further assistance. We are committed to resolving this swiftly to ensure your utmost satisfaction."
In May you guys came out to do a mobile DPF clean on my Mazda CX3. The DPF clean was done but unfortunately it didn’t solve the problem and I have had my DPF light flashing since then.,"Dear Ms We regret to hear that the issues with your vehicle persist. Upon reviewing our records, it appears that the DPF showed a clean reading post-service. However, if the injectors and oil filter were not replaced as recommended, this could hinder the vehicle's ability to regenerate effectively. We can provide a quotation for these services or schedule another diagnostic if necessary. We aim to resolve this promptly and appreciate your cooperation in ensuring all advisories are addressed."
"Hi Auto, Thanks for the service today. We have a problem: the warning light on the dash is still showing a fault with the filter.","Dear Mr We sincerely apologise for the ongoing issues with your vehicle. Our records show a successful DPF cleaning, but the persistent warning light suggests further investigation is needed. The DPF pressure sensor might require replacement. Please inform us if this has been done or if you need additional support. We aim to ensure your complete satisfaction and are committed to resolving this issue swiftly."
"Hi, In May you came out to do a mobile DPF clean on my Mazda CX3. The DPF clean didn’t solve the problem, and I've had my DPF light flashing since then. The technician mentioned a possible issue and said he'd advise the dealership. I've heard nothing back.","Dear Ms We regret that the problem with your vehicle persists and that you've received no follow-up from the dealership. Our records confirm the DPF cleaning and the advisories given. To assist further, we can recontact the dealership on your behalf or schedule another visit to reassess your vehicle, ensuring all issues are thoroughly addressed. Your satisfaction is crucial to us, and we're committed to resolving this matter. Please let us know how you wish to proceed, and we will make the necessary arrangements."
"Hi there. I just received this email this afternoon which states that the car has to be in running order. However, my car won't start, which is why I booked this service!","Dear Mr We understand the frustration caused by the miscommunication. Our mobile DPF cleaning service indeed requires the vehicle to be operational. We are processing a full refund due to the misunderstanding and will ensure it reflects in your account within 3-5 working days. If your vehicle becomes operational or if you can transport it to our workshop, we'd be happy to assist further. Thank you for your understanding, and we apologise for any inconvenience."
"Hi Auto Assist, Can we please have a quote for the advised works?","Dear Mr Your request for a quote on the advised works has been received and forwarded to our team. You should expect a response shortly with all the necessary details for the recommended repairs. If there's anything more we can assist with in the meantime, please don't hesitate to reach out. We're here to ensure your vehicle is back to optimal condition as soon as possible. Thank you for choosing our services."
Just to give you a heads up that the warning light came back on today. So we are taking it to the garage in the morning to see what code is. Had DPF sensor replaced also so it may need your service again and we are under guarantee still?,Dear Mr We regret that the issues with your vehicle continue. Our records confirm a successful DPF cleaning and note your vehicle is still under warranty. Please complete and submit the warranty form with proof of the DPF sensor replacement. Our master technician will review your case within 2 – 5 working days. We aim to resolve this swiftly and are here to assist throughout the process. Thank you for your cooperation and patience.
"Hello, Hope you are well. We had one of your specialists come out to our property to see our car on the 7th of October. They mentioned that our Dpf was cleared because we had just had it replaced but the reason it was reading full was because of the sensor.",Dear Mr We appreciate your reaching out and providing this update. Our records show the recent visit and DPF status. Your details regarding the DPF pressure sensor have been forwarded to our quotes team for a prompt response. They will contact you shortly to discuss further and provide the necessary information for resolving this issue. Your satisfaction and the vehicle’s proper functioning are our priorities. Thank you for your patience and understanding.
hi this is mr boyles i have the dpf light has come on again no my range rover' i no that when i had the work done there i had warranty on it so is it possible to come and redo it please can you let me no whats happening thanks craig,"Dear Mr We understand your concern and regret the recurrence of the DPF light. Our records confirm a successful previous service and that your vehicle is under warranty. Please submit the warranty form so we can proceed with the necessary review under the warranty terms. We aim to address and resolve this matter efficiently, ensuring your Range Rover returns to optimal condition. We appreciate your patience and cooperation."
Please advise had car done today and engine malfunction light came straight back on as soon as I drove it although it not gone in limp mode at the moment,"Dear Mr We regret the inconvenience and understand the concern regarding the engine malfunction light. Our records indicate a successful DPF cleaning with no additional advisories. To address your current issues, we request you contact us directly at the provided number for a more detailed discussion. We are committed to resolving any residual issues and ensuring your vehicle's performance is fully restored. Your satisfaction is our priority."
"Hi I had your engineer out on Saturday to carry out a professional premium DPF service I'm not entirely sure this was what I received. First off, the engineer broke the engine cover whilst removing it for access, then seemed to do very little diagnostic work.","Dear Mr We sincerely apologise for any dissatisfaction with our service and the issues you’ve experienced. We aim to maintain the highest standards and will investigate the conduct and procedures carried out by our engineer. Regarding the engine cover, please provide us with evidence of the damage for our senior management to review. We are committed to resolving this matter to your satisfaction, including any misunderstanding regarding the service received. Your feedback is invaluable for improving our services, and we appreciate your patience as we address these concerns."
"Hi, Van already back in limp mode due to filter.","Dear Ms We regret to learn that your vehicle has returned to limp mode. Our records show a successful DPF cleaning, but it seems further issues might be causing the limp mode, such as the DPF pressure sensor, fuel vaporiser, and glow plugs. These components require inspection and possibly replacement in a workshop. Please inform us if you have completed these checks or require further assistance. We are committed to ensuring your van is fully operational and are here to guide you through the necessary steps for resolution."
"Hi, After the work was carried out yesterday, I did not get a chance to drive the car until today. Today during driving the engine fault light came on and said technical fault. This was followed by the adblue light coming on for 20mins before going off.","Dear Mr We regret the issues you're experiencing post-service. Our records indicate that all parameters were normal following the adblue injector and tank fitting. The parts and workmanship are under a 12-month warranty. Should the diagnostics indicate faults related to these components, please provide us with the report. We will review the matter under warranty and ensure any necessary corrective actions are taken. Your vehicle's performance and your satisfaction are our priority. Thank you for bringing this to our attention, and we look forward to resolving it swiftly."
"Hello, Your technician came out and cleaned the DPF on my Evoque. I opted for the premium clean, which he carried out and cleared the codes. He did tell me that there was an issue with the adblue system, which I have had sorted, however, there is still a fault code for soot accumulation.","Dear Mr Whalley, We regret that issues persist post-service. Our records confirm a successful DPF cleaning with a substantial reduction in soot levels. As you are within the warranty period, we request you complete and submit the warranty form, including proof of the adblue system repair. Our master technician will review your case and provide further instructions or solutions. We appreciate your prompt action in addressing the adblue system and remain committed to assisting you fully with the DPF concerns. Thank you for your cooperation, and we aim to resolve this swiftly."
"When your technician did a forced regeneration of the DPF on my car, he indicated that the DPF sensor was giving a faulty reading and recommended replacing it. How much would it cost to have the DPF sensor replaced?",Dear Mr Thank you for reaching out regarding the DPF sensor replacement. Our records confirm the recommendation following the DPF cleaning. Your enquiry for a quote has been forwarded to our department responsible for pricing and scheduling. They will contact you shortly with detailed information regarding costs and availability for the DPF pressure sensor replacement. We appreciate your patience and are here to assist with any further queries or requirements you may have regarding your vehicle's maintenance.
"Hi, Craig asked me to take the Van on a 30/40 drive to complete the Regen on Friday. Sadly I only got about two miles down the motorway and the error message reappeared on the dash and the Van is back in limp mode. Can you arrange to come back please.","Dear Mr We regret the difficulties with your vehicle. Our records indicate a successful DPF cleaning, but we advise having the vehicle checked for glow plugs, coolant temperature sensor, and DPF pressure sensor issues. Please inform us if you have addressed this advisory for further assistance."
"Hi there, good morning. I had a recent DPF clean carried out on my Ford Transit Connect. Apparently, all went well with the clean (attached). I drove the van for the first time since having your service carried out and managed just 14 miles until this message was once again on the dash.","Dear Mr We regret the difficulties with your vehicle. Our records indicate a successful DPF cleaning. However, we advise to have a full service, map sensor, and airflow sensor replacement as they might trigger warning lights. Please inform us if you require further assistance."
"Hi Auto, Thanks for the service today. However, the warning light on the dash is still showing a fault with the filter. Please give me a call.",Dear Mr We regret the difficulties with your vehicle. Our records indicate a successful DPF cleaning but advise replacing the DPF pressure sensor due to out-of-tolerance readings. Please inform us if you require further assistance.
In May you guys came out to do a mobile DPF clean on my Mazda CX3 which was arranged by the dealership. The DPF clean was done but unfortunately it didn’t solve the problem and I have had my DPF light flashing since then.,"Dear Ms We regret the difficulties with your vehicle. Upon review, our records show that during our visit, the DPF was clean. However, injectors require replacement, along with an oil and filter change. If these have not been addressed, please inform us for a quotation or a new diagnostic assessment."
"Hi, I just received this email which states that the car has to be in running order. The car won't start, which is why I booked this. She has cancelled the appointment. So can you please send a full refund as I was not given this information until today.","Dear Mr We regret any confusion. Our mobile DPF cleaning service requires the vehicle to be in a running state. Our accounts team is processing your refund, please expect it within 3 to 5 working days. Should you have any further inquiries, please contact us."
"Hi Auto Assist, Can we please have a quote for the advised works.","Dear Mr Your request has been forwarded to our quotes team. They will reach out to you shortly to discuss the necessary remedial works. Should you require further assistance, please let us know."
Just to give you heads up that the warning light came back on today. So we are taking it to the garage in the morning to see what the code is. Had the DPF sensor replaced also so it may need your service again and we are under guarantee still?,"Dear Mr We regret the difficulties with your vehicle. Our records indicate a successful DPF cleaning. As you are within the warranty period, please complete and submit the warranty form along with proof of replacing the DPF pressure sensor. We will conduct a thorough review and get back to you within 2 – 5 working days."
"Hi, this is Mr Boyles. The DPF light has come on again on my Range Rover. I know that when I had the work done there, I had a warranty on it, so is it possible to come and redo it please? Can you let me know what's happening? Thanks, Craig.","Dear Mr Thank you for your email. Our records indicate that the DPF underwent a successful cleaning procedure on 04/10/2023, showing a notable reduction in pressure from 38.5Mbar to 4.2Mbar. However, our engineer recommended the replacement of the DPF pressure sensor during the assessment. It's essential to address this to prevent recurring blockages. Please confirm whether the recommended advisory has been rectified. If you require a quotation for the replacement part or any related services, please notify us, and we will promptly forward your details to the appropriate department. We remain committed to providing comprehensive support for your vehicle's maintenance needs. Kind regards, The Aftercare Team"
"Please advise, had car done today and engine malfunction light came straight back on as soon as I drove it, although it has not gone into limp mode at the moment.","Dear Mr  Thank you for your email. Our records indicate that the DPF cleaning procedure was successfully executed, resulting in a significant reduction in pressure from 36.1Mbar to 0.71Mbar. However, no additional advisories requiring rectification were identified during the process. Please contact us at your earliest convenience to discuss the specific challenges you are encountering. We look forward to assisting you further. Kind regards, The Aftercare Team"
"Hi, I had your engineer out on Saturday to carry out a professional premium DPF service. I'm not entirely sure this is what I received. First off, the engineer broke the engine cover whilst removing it for access, then did very little with his computer other than turn the fault light off.","Dear Mr We regret to learn of your dissatisfaction with the service provided. Upon reviewing our records, we confirm that the DPF cleaning procedure was completed successfully, resulting in a reduction in pressure from 9.5Mbar to 5.9Mbar. We apologise for any oversight in communication and will address this discrepancy with our engineer. Regarding the damage to your vehicle, please provide us with evidence so that our senior management can initiate an investigation. Our priority is to ensure your satisfaction with our services, and we are committed to resolving any outstanding issues promptly. Kind regards, The Aftercare Team"
"Hi, Van already back in limp mode due to filter.","Dear Ms We sincerely regret to learn that you are still encountering difficulties with your vehicle. Our records indicate that your DPF underwent a successful cleaning process, resulting in a notable reduction in pressure from 39.4Mbar to 4.9Mbar. However, our engineer advised replacing the DPF pressure sensor, fuel vaporiser, glow plugs, and oil and filter. Please inform us if you have addressed this advisory. Should you require further assistance, please do not hesitate to notify us. We are committed to resolving the issue swiftly to ensure your utmost satisfaction. Kind regards, The Aftercare Team"
"Hi, After the work was carried out yesterday, I did not get a chance to drive the car until today. Today during driving, the engine fault light came on and said technical fault. This was followed by the adblue light coming on for 20mins before going off.","Dear Mr  We regret to learn that your vehicle is encountering issues. Following our records, all readings were within expected parameters subsequent to the fitting of the adblue injector and tank. Both the parts and workmanship are covered by our standard 12-month warranty. Should diagnostics reveal any fault related to these components, please provide us with the diagnostic report. Upon receipt, we will review the matter under warranty. Should you have any enquiries, please do not hesitate to inform us. We remain committed to ensuring the satisfactory resolution of any concerns you may have. Kind regards, The Aftercare Team"
"Hello, Your technician came out and cleaned the DPF on my Evoque. I opted for the premium clean, which he carried out and cleared the codes. He did tell me that there was an issue with the adblue system, which I have had sorted, however, there is still a fault code for soot accumulation.","Dear Mr We sincerely regret to learn that you are still encountering difficulties with your vehicle. Our records indicate that your DPF underwent a successful cleaning process, resulting in a notable reduction in pressure from 36.6Mbar to 2.8Mbar. As you are still within the warranty period, please complete and submit the attached below warranty form. Upon receipt, our master technician will conduct a thorough review. Should you encounter any difficulties, please do not hesitate to reach out to us. We are here to ensure a seamless process for you and are committed to resolving the issue swiftly. Kind regards, The Aftercare Team"
When your technician did a forced regeneration of the DPF on my car he indicated that the DPF sensor was giving a faulty reading and recommended replacing it. How much would it cost to have the DPF sensor replaced.,"Dear Mr Thank you for reaching out to us. According to our records, the DPF cleaning performed on 21/02/2024 was executed successfully, resulting in a significant reduction in pressure from 13.3Mbar to 0.7Mbar. Your request for a quotation regarding the DPF pressure sensor has been promptly forwarded to the appropriate department. They will be in contact with you shortly to discuss the costs and availability associated with the necessary remedial work. Should you have any additional questions or require further clarification, please do not hesitate to inform us. We are here to assist you in any way we can. Thank you for considering our services. We look forward to addressing your needs promptly and efficiently. Kind regards, The Aftercare Team"
"Good morning, My engine light came back again on Wednesday. I've attached the picture of the dashboard here for you. If there are other issues that I need to fix please let me know.","Dear Mr Thank you for your enquiry. According to our records, the DPF cleaning procedure conducted was successful, resulting in a significant decrease in pressure from 16.7Mbar to 4.3Mbar. Furthermore, our engineer has identified a potential issue with the EGR system that requires further investigation in a workshop environment. This particular fault has the potential to trigger warning lights on the dashboard. Should you prefer to proceed with the investigation at our workshop facility in Rochester, Kent, please inform us, and we will arrange the necessary arrangements promptly. Alternatively, we recommend seeking assistance from a local garage to conduct further diagnostics on the vehicle. Thank you for your attention to this matter. We remain committed to providing comprehensive support and solutions for your vehicle's needs. Kind regards, The Aftercare team"
"Good morning, can you please explain to me how I can claim for the cover still included on my DPF Warranty after it was cleaned recently. I was recommended service by your mechanic after being asked how recently it was serviced, as I told him I wasn’t sure how long ago it was done and he said that I need to ensure the services is up-to-date.","Dear Ms Thank you for your email. Our records indicate that your DPF underwent a successful cleaning process, resulting in a notable reduction in pressure from 37Mbar to 3.5Mbar. The DPF pressure sensor fitted was also showing in tolerance. As you are still within the warranty period, we kindly request you to complete and submit the attached below warranty form provided in the link below: https://autoassistgroup.com/report/claims Upon receipt of the completed form, our master technician will conduct a thorough review. You can expect a response from us within 2 – 5 working days. Should you encounter any difficulties or require assistance while filling out the form, please do not hesitate to reach out to us. We are here to ensure a seamless process for you. We genuinely appreciate your cooperation in this matter, and we are committed to resolving the issue swiftly to ensure your utmost satisfaction. Kind regards, The Aftercare Team"
"Hi, I still haven’t received a full technical report for which I paid as part of my package. I also haven’t received the Free Klen's DPF Regeneration AID & Klen's Advanced Diesel Cleaner (RRP £49.00). Can you please tell me why I haven’t received it and when will I receive it?","Dear Mr We have noted that the report was originally sent to you on 17/02/2024. However, for your convenience, we have attached a copy of the report to this email. We apologise for any inconvenience caused by the non-receipt of the additives included in your package. Rest assured, we have promptly forwarded this matter to the relevant department, who will ensure that the additives are dispatched to you without delay. Should you have any further questions or require additional assistance, please do not hesitate to let us know. We are here to assist you in any way we can. Thank you for your understanding and patience. Kind regards, The Aftercare Team"
"I cannot use my Land Rover now, I need very urgent action please. I also need the exhaust filter unblocked again, as it has blocked under guarantee. Please let me know how much the sensors will be and when can you replace them and unblock the exhaust filter again.","Dear Mr We have noted that the report was originally sent to you on 17/02/2024. However, for your convenience, we have attached a copy of the report to this email. We apologise for any inconvenience caused by the non-receipt of the additives included in your package. Rest assured, we have promptly forwarded this matter to the relevant department, who will ensure that the additives are dispatched to you without delay. Should you have any further questions or require additional assistance, please do not hesitate to let us know. We are here to assist you in any way we can. Thank you for your understanding and patience. Kind regards, The Aftercare Team"
"I cannot use my Land Rover now, I need very urgent action please. I also need the exhaust filter unblocked again, as it has blocked under guarantee. Please let me know how much the sensors will be and when can you replace them and unblock the exhaust filter again.","Dear Mr We are sorry to hear you are experiencing issues with your vehicle. Our records indicate that the DPF underwent a successful cleaning procedure, demonstrating a notable reduction in pressure from 11.3Mbar to 2.7Mbar. Additionally, our engineer recommended the replacement of the DPF pressure sensor and intake temperature sensor. It's crucial to understand that even though the DPF cleaning was effective, if components such as the DPF pressure sensor and intake temperature sensor require replacement, the vehicle's ECU may continue to detect a fault. This occurrence is not due to a failure in the DPF cleaning process but rather underscores the necessity to address the underlying issue. Your details have been passed to the quotes team who will be in touch to discuss the remedial works. Thank you for your attention to this matter. We remain committed to providing comprehensive support for your vehicle's maintenance needs. Kind regards, The Aftercare Team"
"Hi there, Just to confirm the DPF light has not gone off so may need someone to come out to have a look.","Dear Mr We regret to learn that you are encountering issues with your vehicle. To ensure that we can address your concerns effectively and provide you with the necessary assistance, we kindly request that you contact us at your earliest convenience. Please reach out to us at 01634934983 so that we can discuss the issues you are experiencing in further detail. Thank you for your cooperation. We look forward to resolving your concerns promptly. Kind regards, The Aftercare Team"
"You say do not let it come back.My problem is it never went away, but it appears from your report, the problem is not the DPF, but there an underlying problem, but you are not sure what that is, so I must carry on with the problem recurring because no one knows what the real problem is. Please let me know if this is correct or incorrect.","Dear Mr We sincerely apologise for the continued issues you are experiencing with your vehicle. Our records indicate that the DPF premium cleaning service was successfully completed, resulting in a notable reduction in pressure from 11.5Mbar to 4.7Mbar. However, a blocked DPF often serves as a symptom rather than the primary fault. We recommend conducting a thorough investigation at our workshop facility in Rochester, Kent, or seeking assistance from a local garage to address the underlying issue promptly. We appreciate your understanding and patience as we work towards resolving these issues and ensuring the optimal performance of your vehicle. Kind regards, The Aftercare Team"
"The problems have come back to haunt us and we are now stranded in Cromer trying to find some assistance with little success. Renault in Norwich is not taking any more work on, and local garages either don't have the equipment or the space in their workload. Disgruntled in Cromer.","Dear Mr We regret to hear about the situation you are facing and understand the challenges your vehicle is currently experiencing. Our records indicate that the DPF cleaning service was successfully carried out, resulting in an improvement from 43Mbar to 7Mar. However, the DPF pressure sensor needs replacement. It's crucial to address this promptly to avoid further issues. If you require assistance in rectifying these works, please inform us, and we will forward your details to our quotes team for the necessary support. We remain committed to ensuring the optimal performance and safety of your vehicle. Kind regards, The Aftercare Team"
"Good evening, When the technician came out, he identified that the DPF did not require a clean and that my issues were due to a mistake from the garage that completed my car's service. He told me that if they accept liability, I can claim my £150 deposit back. Please advise on how to proceed.","Dear Ms Thank you for reaching out to us. The £150.00 deposit covers the booking fee, cancellation fee, call-out fee, and diagnostic fee. Our engineer conducted a thorough diagnostic assessment and recommended returning the vehicle to the local garage for rectification. As our engineer completed the necessary diagnostics and assessments, we regret to inform you that we will not be issuing a refund at this time. Should you have any further questions or require additional clarification, please contact us. Thank you for your understanding. Kind regards, The Aftercare Team"
"Hi, I have only driven the car 5 times since I had the clean and the light has come on saying the filter is partly blocked and to drive at 40mph until cleaned, surely it shouldn't get blocked again this soon!?","Dear Mr We regret to learn that you are experiencing issues with your vehicle. According to our records, the DPF cleaning service was successfully completed, resulting in a substantial reduction in pressure from 61Mbar to 6Mbar. Additionally, our engineer recommended replacing the camshaft position sensor. It is imperative to understand that a blocked DPF typically indicates an underlying issue elsewhere in the vehicle. Should you wish to receive a quotation for addressing the advisory regarding the camshaft position sensor, please inform us, and we will promptly connect you with our quotes team. Thank you for your understanding and cooperation. Kind regards, The Aftercare Team"
"Good Morning, I’m afraid the engine management light has come back on again.","Dear Mr We sincerely regret to learn that you are still encountering difficulties with your vehicle. Our records indicate that your DPF underwent a successful cleaning process, resulting in a notable reduction in pressure from 28Mbar to 2Mbar. As you are still within the warranty period, we kindly request you to complete and submit the warranty form provided in the link below: https://autoassistgroup.com/report/claims Upon receipt, our master technician will conduct a thorough review. Should you encounter any difficulties or require assistance while filling out the form, please do not hesitate to reach out to us. We appreciate your cooperation in this matter and are committed to resolving the issue swiftly. Kind regards, The Aftercare Team"
Hello. The email and report is wrong. He could not clean the DPF. He said there was no pressure as there was a hole in the flexi and recommended I replaced the DPF. Please speak to him and email me back. Thanks.,"Dear Mrs Thank you for your email. Upon reviewing our records, it appears that the DPF cleaning process was not carried out as intended, as indicated by the reading of 0mba on the report. Our engineer has noted the advisory for the installation of a new DPF due to a cracked flexi. Should you require any further clarification or have additional questions, please do not hesitate to reach out to us. Thank you for your attention to this matter. Kind regards, The Aftercare Team"
I still have the issue and it has had the new pressure sensor that was an advisory so can I use my warranty please.,"We sincerely regret to learn that you are still encountering difficulties with your vehicle. Our records indicate that your DPF underwent a successful cleaning process, resulting in a notable reduction in pressure from 34Mbar to 3Mbar. As you are still within the warranty period, we kindly request you to complete and submit the warranty form provided in the link below: https://autoassistgroup.com/report/claims Please also attach proof you have had the advisories rectified as stated in your email. Upon receipt, our master technician will conduct a thorough review. Should you encounter any difficulties or require assistance, please do not hesitate to reach out to us. We appreciate your cooperation and are committed to resolving the issue swiftly. Kind regards, The Aftercare Team"
"Hi, I had DPF clean today. The amber warning light stayed on after the service but the red engine warning light was off. After a few minutes of driving, the red engine warning light came back on, drove on the motorway and 60 mph was the maximum speed. There is still a flat spot at 3,000 revs. There is very little difference after the DPF clean. What do you suggest as there is a 14 day warranty on your service?","Dear Mr We regret to learn that you are experiencing issues with your vehicle. According to our records, the DPF cleaning service was successfully completed, resulting in a substantial reduction in pressure from 6Mbar to 3Mbar. Our engineer recommended replacing the DPF pressure sensor as it was showing out of tolerance. It is crucial to understand that a blocked DPF typically indicates an underlying issue. Should you wish to receive a quotation for addressing the advisory regarding the DPF pressure sensor, please inform us, and we will promptly connect you with our quotes team. Thank you for your understanding and cooperation. We are committed to assisting you in resolving these issues promptly. Kind regards, The Aftercare Team"
"Hi, that didn’t work unfortunately. Still power loss. No warning lights but now a whining noise. Expensive exercise for no result.","Dear Mr We regret to learn that you are experiencing issues with your vehicle. According to our records, the DPF cleaning service was successfully completed, resulting in a substantial reduction in pressure from 14Mbar to 4Mbar. Additionally, our engineer recommended replacing the EGR valve. It is imperative to understand that a blocked DPF typically indicates an underlying issue elsewhere in the vehicle. Should you wish to receive a quotation for addressing the advisory, please inform us, and we will promptly connect you with our quotes team. Alternatively, we recommend seeking assistance from a local garage to address these concerns effectively. Thank you for your understanding and cooperation. We are committed to assisting you in resolving these issues promptly. Kind regards, The Aftercare Team"
"Hi! I booked in with you on 17/05/23 and paid for the premium service. I was advised to change the oil and filter, which my partner dealt with. Since then it’s been playing up and when I took it to a garage, they told me that the filter is registering it’s 49% blocked with particulate. I’m still within the 90 day warranty so would like to get this sorted ASAP! Can you please help?","Dear Ms We sincerely regret to learn that you are still encountering difficulties with your vehicle. Our records indicate that your DPF underwent a successful cleaning process, resulting in a notable reduction in pressure from 28.3Mbar to 3.4Mbar. As you are still within the warranty period, we kindly request you to complete and submit the attached below warranty form provided in the link below: https://autoassistgroup.com/report/claims Please also attach proof you have had the advisories rectified as stated in your email. Upon receipt of the completed form, our master technician will conduct a thorough review. You can expect a response from us within 2 – 5 working days. Should you encounter any difficulties or require assistance while filling out the form, please do not hesitate to reach out to us. We are here to ensure a seamless process for you. We genuinely appreciate your cooperation in this matter, and we are committed to resolving the issue swiftly to ensure your utmost satisfaction. Kind regards, The Aftercare Team"
Am at home now- send Isadore asap!!! see warning light France trip postponed to 3am tomorrow!!!!,"Mr We regret to learn that you are experiencing issues with your vehicle and the frustration this may be causing. According to our records, the DPF cleaning service was successfully completed, resulting in a substantial reduction in pressure from 41Mbar to 3Mbar. Additionally, our engineer recommended replacing the DPF pressure sensor as the sensor was showing out of tolerance. It is imperative to understand that a blocked DPF typically indicates an underlying issue elsewhere in the vehicle. Should you wish to receive a quotation for addressing the advisory regarding the DPF pressure sensor, please inform us, and we will promptly connect you with our quotes team. Alternatively, we recommend seeking assistance from a local garage to address these concerns effectively. Thank you for your understanding and cooperation. We are committed to assisting you in resolving these issues promptly. Kind regards, The Aftercare Team"
"Hello, I have got dpf filter clean on my car on 1st of July. I just did 320 miles (mainly motorway) and engine management light come back on the dash. Is this something that is covered by 90-day warranty?","Dear Mr We sincerely regret to learn that you are still encountering difficulties with your vehicle. Our records indicate that your DPF underwent a successful cleaning process, resulting in a notable reduction in pressure from 83.5Mbar to 2.3Mbar. As you are still within the warranty period, we kindly request you to complete and submit the attached below warranty form provided in the link below: https://autoassistgroup.com/report/claims Upon receipt of the completed form, our master technician will conduct a thorough review. You can expect a response from us within 2 – 5 working days. Should you encounter any difficulties or require assistance while filling out the form, please do not hesitate to reach out to us. We are here to ensure a seamless process for you. We genuinely appreciate your cooperation in this matter, and we are committed to resolving the issue swiftly to ensure your utmost satisfaction. Kind regards, The Aftercare Team"
"Hi, Could someone please contact me? Clean completed by yourselves on 2 June and same fault showing - still under 90 day warranty so would appreciate someone reviewing. Thanks.","Dear Ms We sincerely regret to learn that you are still encountering difficulties with your vehicle. Our records indicate that your DPF underwent a successful cleaning process, resulting in a notable reduction in pressure from 10Mbar to 3.7Mbar. Furthermore, our engineer has advised having the glow plugs and glow plug control module investigated. This work can only be carried out in a workshop environment. We kindly request that you inform us if you have addressed this advisory. Should you require further assistance or wish to obtain a quote for the necessary repairs for our workshop based in Rochester, Kent, please do not hesitate to notify us. We will promptly direct your enquiry to the relevant department for swift resolution. We genuinely appreciate your cooperation in this matter, and we are committed to resolving the issue swiftly to ensure your utmost satisfaction. Kind regards, The Aftercare Team"
"Hi, The technician wasn't able to do the DPF clean so do I get a refund on that and just lose my deposit? Kind regards.","Dear Mr Thank you for your email. We have promptly forwarded your request to our accounts team to process a refund in the amount of £208.80. Kindly anticipate a timeframe of 3 – 5 working days for the funds to be credited to your account. Should you prefer to have the necessary works undertaken at our workshop facility in Rochester, Kent, please inform us, and we will ensure that your details are promptly forwarded to the appropriate department. Thank you for your understanding and cooperation. Kind regards, The Aftercare Team"
"Hello, As mentioned by your initial diagnostic, I have replaced with a new pressure sensor. I went for a trip to France and had no issue for many hours, until a new signal appeared. It mentioned a full soot level, which is totally inconsistent with your diagnostic mentioning only 3% of DPF soot loading level. Besides, this signal goes on and off totally randomly. Maybe reinitiating my Volvo electronic system would have been the solution, but at this stage I fall short of a solution as I only followed your instruction post-diagnostic. Could you help me find a solution please? Regards.","Dear Mr We regret to learn of the challenges you are encountering with your vehicle. Upon reviewing our records, it appears that during the diagnostic assessment conducted by our engineer, the DPF was found to have a reading of 3Mbar, indicating that a DPF clean was not necessary. However, it was noted that the DPF pressure sensor was displaying faults. To accurately identify and address the current issues your vehicle is experiencing, it is essential for us to conduct a new diagnostic examination. Without this diagnostic process, we will be unable to pinpoint the underlying issues. Should you wish to proceed with having our engineer return to diagnose the vehicle, please be advised that the cost for this service would be £150.00. Kindly inform us if you would like to schedule this diagnostic appointment, and we will make the necessary arrangements for you. Thank you for your understanding. We remain committed to providing effective solutions for your vehicle's concerns. Kind regards, The Aftercare Team"
"Good evening, The warning notice has started to appear again regarding the filter clogging. As still under warranty please could you assist in resolving the issue.","Dear Ms We sincerely regret to learn that you are still encountering difficulties with your vehicle. Our records indicate that your DPF underwent a successful cleaning process, resulting in a notable reduction in pressure from 10Mbar to 2Mbar. As you are still within the warranty period, we kindly request you to complete and submit the attached below warranty form provided in the link below: https://autoassistgroup.com/report/claims Upon receipt of the completed form, our master technician will conduct a thorough review. You can expect a response from us within 2 – 5 working days. Should you encounter any difficulties or require assistance while filling out the form, please do not hesitate to reach out to us. We are here to ensure a seamless process for you. We genuinely appreciate your cooperation in this matter, and we are committed to resolving the issue swiftly to ensure your utmost satisfaction. Kind regards, The Aftercare Team"