{"text": "no, only my pc is connected to the printer. trying to print off a boarding pass for my mother in law.", "response": "we're working hard to have the current error resolved. have you tried using a different internet browser?</s>"}
{"text": "<|hp-printer|> changed 1 cartridge for hp replmnt and now issue with ink printer system rec'd ptr in nov 16", "response": "hi thanks for tweeting. i'd like to help. click here <|url|> to troubleshoot and resolve your issue.</s>"}
{"text": "hi, magenta colour (only) is not working on printer. how do we request a new cartridge please?", "response": "please provide either you instant ink account id or registered email in a private message and i'll look into this. thanks!</s>"}
{"text": "my printer wont connect to my computer", "response": "please reply as a direct message so that i can assist you better. regards ^ ..</s>"}
{"text": "my printer prints a report about an update each time i turn it on but there is no new update. can’t cancel updates so i cancel the print.", "response": "hey, kindly click to send us a private message and we will work to resolve: <|url|></s>"}
{"text": "i need help to access wifi on my <|hp-printer|> printer", "response": "hi, <unk>! i'm here to help. which os on pc, is it windows or mac? please click the link below and send us a direct message.</s>"}
{"text": "my printer prints test page correctly but doesn't print anytging else", "response": "kindly click to send us a private message and we will work to resolve: <|url|></s>"}
{"text": "whenever i attempt to copy a document, blank sheets are the results. i also get a message on screen that paper size is not a match for printer", "response": "hi thanks for tweeting. i'd like to help. please share your printer model or product number for further assistance.</s>"}
{"text": "my document feeder is not working and when in two sided mode,", "response": "hi, i can help. which printer do you you? do you get any errors? reply in a dm by clicking the link and we can proceed ahead.</s>"}
{"text": "type your question herei updated the printer and pc cannot find the printer. . recycled the wifi and the printer..", "response": "hi there! thanks for reaching out, i'd like to help. what's the printer model? which os on pc, is it windows or mac? could you please...</s>"}
{"text": "can a printers print documents that are not in the same location?", "response": "hi thanks for tweeting, please note that to print from your phone, the phone and the printer should be on the same network.</s>"}
{"text": "it hangs on “connecting” to the printer", "response": "meanwhile try turn off “internet printing protocol over htpps (ipps)” in printer ews.</s>"}
{"text": "i have an iphone. i try to print documents from my email. it keeps saying “contacting printer” doesn’t print] 4520", "response": "phone once, try printing.  reply in direct message <|url|></s>"}
{"text": "only printing in blue", "response": "hi thanks for the tweet. i could help. which printer is it please?</s>"}
{"text": "print message: <|hp-printer|> introductory print cartridge low on ink: tri color. both new hp cartridges. help!", "response": "hi thanks for tweeting. i’d like to help. please try cleaning the copper contacts: <|url|></s>"}
{"text": "hi my <|hp-printer|> printer is only printing a line ( no words etc), done print tests in settings and prints those ok??", "response": "please reply as a direct message so that i can assist you better. regards ^ ..</s>"}
{"text": "printer will not print and when i tried to align it the alignment page did no come out", "response": "message by clicking on the link below. cheers</s>"}
{"text": " help new hp envyphoto printerwill not install or print properly, but it did work yesterday??", "response": "to better assist you, please click to send us a private message and i'll look into this. thanks!</s>"}
{"text": "can i print a shipping label from it lets me do it on some but not on others.", "response": "hello! thank you for reaching out to us. send us a dm with your paypal email address.</s>"}
{"text": "my officejet 4650 won't remote print anymore.", "response": "hi there, i'd be happy to help! what's the operating system installed on the computer? do you get any error message? let me know</s>"}
{"text": "i've a photosmart 7260 on windows 10, i've replaced cartridge but can't align cartridges as there is no toolbox", "response": "hi thanks for tweeting. click here <|url|> to download hp print scan doctor to troubleshoot your issue.</s>"}
{"text": "myhp officejet 4650 does not print in colour i have changed the cartridge", "response": "i did not hear back from you so i will close out this case for now. please contact me again if you still need any help. cheers</s>"}
{"text": "i cannot get the hp1102w to print on mac 10.12.6. how can i make this work?", "response": "hi thanks for tweeting. i'd be glad to help you. what is the error message? when was the last time it worked fine?</s>"}
{"text": "my printer says has both black and white and color ink but when i print, nothing is printed, what should i do?", "response": "hello thanks for reaching to hp support on twitter. i'd like to help you. please share your printer model for further assistance.</s>"}
{"text": "i ordered etickets but the pdf does not print properly and your app does not work. can i get tickets printed at the station if i take my order?", "response": "that's very strange, can you please dm me your booking reference so i can have a look</s>"}
{"text": "my black ink will not print even with new cartridge, new driver installed. it is communicating", "response": "hi thanks for tweeting. i’d like to help. what is the printer model name? what is the operating system on pc?</s>"}
{"text": "<|hp-printer|>. new ink and printer does not recognize it", "response": "i did not hear back from you yet. please let me know whether your issue is resolved or you need additional help. thanks, roopa social media tech support</s>"}
{"text": "my macbook air (and other mobile devices) will not connect over my wireless network with my printer", "response": "i did not hear back from you yet. please let me know whether your issue is resolved or you need additional help. <unk></s>"}
{"text": "i have to turn my printer off and then on to print", "response": "hi i'd be happy to help! what's the model name of the printer and the operating system installed on the computer? any error?</s>"}
{"text": "my 3510 printer is connected to wireless but it keeps saying it cannot connect to internet when i attempt to turn on eprint", "response": "hi thanks for tweeting. i'd be glad to help you. what is the complete model name? are you able to print online? let me know!</s>"}
{"text": "i'm having trouble connecting my printer to my computer", "response": "to better assist you, please click to send us a private message and i'll look into this. thanks!</s>"}
{"text": "i have a hp officejet pro 8600. im getting a consistent message saying \"printer failure\".", "response": "i did not hear back from you so i will close out this case for now. please contact me again if you still need any help. cheers</s>"}
{"text": ". need help connecting printer to computer using usb", "response": "hello thanks for tweeting. i'd like to help. please share your printer model or product number for further assistance.</s>"}
{"text": "i have to turn my printer off and then on to print", "response": "to better assist you, please click to send us a private message and i'll look into this. thanks!</s>"}
{"text": "i cannot tell how to scan with my <|hp-printer|> all in one printer", "response": "hi i did not hear back from you so i will close out this case for now. please contact me again if you still need any help.</s>"}
{"text": "my <|hp-printer|> printed 2 documents with missing pages. they came out clean :(", "response": "hi i'd like to help  to fix the missing black or color issue, follow the steps in this document: <|url|></s>"}
{"text": "my <|hp-printer|> printer won't print.", "response": "please use the link to send us a direct message for further assistance <|url|> thanks!</s>"}
{"text": "black ink not printing, <|hp-printer|>. new hp cart, heads cleaned, aligned, shows full ink level.", "response": "i did not hear back from you yet. please let me know whether your issue is resolved or you need additional help.</s>"}
{"text": "have to manually clear spool folder and restart spool after every wireless job <|hp-printer|>. all online tips followed latest all os and software", "response": "send us a direct message by clicking on the link below. cheers</s>"}
{"text": "i cannot get my <|hp-printer|> printer to work", "response": "hi, <unk>! thanks for reaching out, i'd like to help. any error while printing? click the link below to send us a direct message.</s>"}
{"text": "hi cant get my <|hp-printer|> software download to find my printer its plugged into the computer usb and on i have windows 10 maybe s", "response": "reply with details in a dm by clicking the link and we can proceed with the troubleshooting to fix this for you. cheers. ..</s>"}
{"text": "\"error\" on installing full install on hp color <|hp-printer|>.", "response": "to better assist you, click on the option below and reply. thanks!</s>"}
{"text": "print message: <|hp-printer|> introductory print cartridge low on ink: tri color. both new hp cartridges. help!", "response": "hi thanks for tweeting. i’d like to help. please try cleaning the copper contacts: <|url|></s>"}
{"text": "my hp deskjet gt 5820 printed 2 documents with missing pages. they came out clean :(", "response": "hi i'd like to help  to fix the missing black or color issue, follow the steps in this document: <|url|></s>"}
{"text": "hi, our hp printer is printing black very poorly, bought a new cartridge, still doing it. what would be wrong?", "response": "hi thanks for tweeting. i'd like to help. please share your printer model or product number for further assistance.</s>"}
{"text": "my <|hp-printer|> printer won't print.", "response": "please use the link to send us a direct message for further assistance <|url|> thanks!</s>"}
{"text": "<|hp-printer|> series program doesn´t start under win10 creators update", "response": "hey thanks for reaching out. i'd like to help  to fix this issue, uninstall and reinstall the printer.</s>"}
{"text": "can't install <|hp-printer|> and using hp assistant. shows printer has no driver. what's next", "response": "hi thanks for tweeting. i’d like to help. what is the operating system on the pc? how is it connected?</s>"}
{"text": "i have a failed alignment problem with my <|hp-printer|> i replaced the printhead message reads alignment failed .", "response": "i did not hear back from you so i will close out this case for now. please contact me again if you still need any help. <unk></s>"}
{"text": "hi ! my <|hp-printer|> is receiving error message \"there is a problem with the printerhead.\" can you help?", "response": "i did not hear back from you yet. please let me know whether your issue is resolved or you need additional help. .</s>"}
{"text": "how do i connect my laptop to my <|hp-printer|> to scan directly", "response": "hi i'd like to help  to scan from the printer front panel, you need to install full feature printer driver on your pc.</s>"}
{"text": "hpcpin i purchased a <|hp-printer|> all in one printer, please provide support for installation", "response": "hi, i'd like to help.  follow <|url|> select the right operating system and install the full feature software.</s>"}
{"text": "hello, and how much ink i have? <|url|>", "response": "hi i'd be happy to help! what's the model name of the printer?</s>"}
{"text": "the scan to computer option on my officejet pro 8720 print has disappeared. how do i restore that option?", "response": "hi thanks for tweeting. click here <|url|> to download print scan doctor to troubleshoot scan related issue.</s>"}
{"text": "hp officejet h470wbt mobile printer out of warranty. where can we get it serviced?", "response": "please use the link to send us a direct message for further assistance <|url|> thanks!</s>"}
{"text": "no. in the end i gave up. it prints, makes copies but doesn't scan.", "response": "hi, <unk>! i'd like to help. what's the printer model? which os on pc, is it windows or mac? any error while scanning? could you please...</s>"}
{"text": "tried to print but says printer offline. wireless, connectivity, network and settings all pass. hp officejet 5740", "response": "hi thanks for posting to hp support. i’d like to help. what is the operating system installed on the computer?</s>"}
{"text": "i can't print a page in color. i've tried everything.", "response": "to better assist you, click on the option below and reply. thanks!</s>"}
{"text": "status report is perfect. but word doc blank. no black, no colored letters will print. but logos print perfect", "response": "hi have you tried running the psdr for the printer? please use the psdr for diagnosis. click <|url|> to</s>"}
{"text": "8600 printer failure with new genuine black cartridge. old cartridge no failure but out of ink. tried print dr and turning off and on???? no success", "response": "please use the link to send us a direct message for further assistance <|url|> thanks!</s>"}
{"text": "does hp honor the warranty on their hp60 print cartridges when the cartridge is at fault?", "response": "hi <unk>! if it's a faulty cartridge, please contact our phone support for replacement <|url|> reply back via a dm. <unk></s>"}
{"text": "my 3510 printer is connected to wireless but it keeps saying it cannot connect to internet when i attempt to turn on eprint", "response": "hi thanks for tweeting. i'd be glad to help you. what is the complete model name? are you able to print online? let me know!</s>"}
{"text": "printer will not print, scan shows everything okay", "response": "please click to send us the reply as a direct message: <|url|></s>"}
{"text": "print and scan doctor says my scanner is fine but when i try to print test page it doesn't see device???", "response": "please use the link to send us a direct message for further assistance <|url|> thanks!</s>"}
{"text": "my laptop wont print... i've tried to add the printer but says not found, i can scan but not print", "response": "to better assist you, click on the option below and reply. thanks!</s>"}
{"text": "<|hp-printer|>, i can not get this printer to stop running the paper through.", "response": "i did not hear back from you so i will close out this case for now. please contact me again if you still need any help.</s>"}
{"text": "paper jam 4500 i have a paper jam and can’t see how to clear it. thanks", "response": "please use the link to send us a direct message for further assistance <|url|> thanks!</s>"}
{"text": "<|hp-printer|> another paper jam, there isn't one, been thru all the online help error still there .help", "response": "hi, there! i'd like to help. what is the exact error on printer display? please click the link below and send us a direct message.</s>"}
{"text": "in printer settings under the name of the printer it says \"driver is unavailable\" so i cant get printer to work", "response": "to better assist you, please click to send us a private message and i'll look into this. thanks!</s>"}
{"text": "my printer won't print. it states error when trying to print", "response": "hey i'd like to help what is the printer model and the error message? what is the operating system version,</s>"}
{"text": "my <|hp-printer|> won't print.", "response": "please click to send us the reply as a direct message: <|url|></s>"}
{"text": "my <|hp-printer|> won't print black with new cartridge, please help, is there anything i can do?", "response": "i did not hear back from you yet. please let me know whether your issue is resolved or you need additional help. reply in a dm.</s>"}
{"text": "my <|hp-printer|> won't print word documents in color checked ink levels, prints color on 4x6, updated driver.", "response": "i did not hear back from you so i will close out this case for now. please contact me again if you still need any help. <unk></s>"}
{"text": "<|hp-printer|> won't print black", "response": "i did not hear back from you so i will close out this case for now. please contact me again if you still need any help. <unk></s>"}
{"text": "i love when my printer has full black cartridge but won't print a shipping label properly.", "response": "hi thanks for tweeting. i'd like to help. please share your printer model or product number for further assistance.</s>"}
{"text": "replace this text with your question printer does not print 20 in queue connection ok 4500 desk jet", "response": "i did not hear back from you yet. please let me know whether your issue is resolved or you need additional help. <unk></s>"}
{"text": "black doesnt print", "response": "hi i'd be happy to help! what's the model name of the printer? do you experience the same issue while making a copy?</s>"}
{"text": "tollfree no 18002000047 not supporting its just time weasting. i had baught a laser jet pro m132nw.", "response": "hi, what seems to be the issue with your printer? reply with the details in a dm and we can proceed with troubleshooting for you.</s>"}
{"text": "epson printer i bought from you less than a year ago has stopped working. worst £95 i have ever. i want a replacement now", "response": "sorry for the frustration with your printer, chris! in this case, we would get this sorted here: <|url|></s>"}
{"text": "it's an <|hp-printer|>", "response": "have you tried re the printer software and driver? click the link below to send us a private message.</s>"}
{"text": "i have a <|hp-printer|> all my ipad will no longer print. rebooted printer ipad and router.", "response": "further assistance send us a direct message by clicking below. cheers</s>"}
{"text": "hi, our hp printer is printing black very poorly, bought a new cartridge, still doing it. what would be wrong?", "response": "please use the link to send us a direct message for further assistance <|url|> thanks!</s>"}
{"text": "<|hp-printer|> is displaying \"there is a problem with printhead\" and won't print.", "response": "hey i'd like to help. problem with the printhead is a hardware issue. please contact our phone support regarding service options.</s>"}
{"text": "help how to remove this from psd? when printing i already set my borders in doc <|url|>", "response": "hi those lines are showing non area required by your printer or printer driver's margins. they won't print if you print</s>"}
{"text": "<|hp-printer|> won't print.", "response": "hi thanks for the tweet. i could assist. is there an error? what happens when you try to print?</s>"}
{"text": "<|hp-printer|> printer won't print since the last windows update in oct. ran hp printdoctor, no luck. what now?", "response": "hi saw your tweet, i see that you are unable to print from your hp printer, i request you to install the built drivers on to</s>"}
{"text": "<|hp-printer|> won't print. followed all troubleshooting steps online. stuck on \"printing document.\"", "response": "meanwhile, try restarting the print spooler service, follow: <|url|> keep me posted.</s>"}
{"text": "my <|hp-printer|> won't print in color after i changed the cartridges", "response": "cartridge work? let me know. reply as a direct message so that i can assist you better. regards ^ ..</s>"}
{"text": "my printer won't print i don't know how to describe it but every time it starts to print the paper gets stuck as it goes in", "response": "clicking below. cheers</s>"}
{"text": "my printer will not print. i've reinstalled the driver and restarted everything but it still won't print", "response": "hi thanks for tweeting. i'd like to help. please share your printer model or product number for further assistance.</s>"}
{"text": "i need help setting up my printer please", "response": "hi glad to know, please let me know the issue and hp printer number.</s>"}
{"text": "guide me to connect my printer with wireless", "response": "reply in direct message <|url|></s>"}
{"text": "tried everything to get my printer to print.the blue light is flashing. i used the proper pw and wireless code from the router.", "response": "to better assist you, click on the option below and reply. thanks!</s>"}
{"text": "i need help setting up my printer :(", "response": "to connect. send us a direct message by clicking on the link below. cheers</s>"}
{"text": "my printer is not printing correctly. documents almost look smeared. i added pic] 4520 <|url|>", "response": "i did not hear back from you yet. please let me know whether your issue is resolved or you need additional help.</s>"}
{"text": "i was in the middle of printing multiple copies an all of the sudden the printerhead warning error popped up.", "response": "hi! please send me a direct message with the printer model and i'll look into it <|url|></s>"}
{"text": "i can't print from my chromebook on my envy4500e printer but can print from other devices.", "response": "hi, <unk>! i'd like to help. any error while printing? please click the link below and send us a direct message.</s>"}
{"text": "upon replacing black printer cartridge, not printing", "response": "please reply in a dm so that i can assist you better. regards ^ ..</s>"}
{"text": "printer not powering up despite being plugged in properly", "response": "hi i like to help. which printer are you using? do you see any lights? click the link to reply back. <unk></s>"}
{"text": "printer saying \"offline\" on laptop, but on and conn to wifi ok, test page ok, no response from n device install", "response": "please try these steps <|url|></s>"}
{"text": "printer not recognized", "response": "please use the link to send us a direct message for further assistance <|url|> thanks!</s>"}
{"text": "printer saying \"offline\" on laptop, but on and conn to wifi ok, test page ok, no response from n device install", "response": "hey there, have you tried those steps yet? do you still need assistance? let me know if i can help. have a great day  thanks! <unk></s>"}
{"text": "printer won't connect to the wireless network. i have followed instructions on the hp website but nothing works.", "response": "hi thanks for tweeting, please let me know the hp printer number.</s>"}
{"text": "printer failure problem with printer or insystem, can get it to print", "response": "hi thanks for tweeting. i'd be glad to help you. what is the printer model? send us direct message: <|url|></s>"}
{"text": "printer only prints monochrome automatically even though i ask for color. envy 4516", "response": "then touch clean cartridges. the printer prints a print quality diagnostic report. please share the report</s>"}
{"text": "my printer asking me to insert setup cartridge which are not having right now guide me.", "response": "hi i'd be happy to help! what's the model name of the printer? let me know</s>"}
{"text": "c410a will not recognize ink cartridge", "response": "hi, i'd like to help.  try re the cartridges. let me know.</s>"}
{"text": "i replaced the black injet cartridge and the new one is not fittting in the slot. neither will the old one now.", "response": "by clicking on the link below. cheers</s>"}
{"text": "the black ink cartridge won't print. color is okay.", "response": "hi, <unk>! thanks for reaching out, i'd like to help. what's the printer model? click the link below to send us a direct message.</s>"}
{"text": "hi, magenta colour (only) is not working on printer. how do we request a new cartridge please?", "response": "please provide either you instant ink account id or registered email in a private message and i'll look into this. thanks!</s>"}
{"text": "my hp photosmart 5515 keeps making a grinding noise and gives me a cartridge erroe warning, can i get it fixed?", "response": "for instruction, follow: <|url|> keep me posted.</s>"}
{"text": "i can't get my printer to print in color since i changed the color cartridge.", "response": "hi thanks for tweeting. i'd like to help. what is the printer model name and operating system of your computer? let me know!</s>"}
{"text": "it’s an <|hp-printer|>. no error messages. i put in new ink cartridge and it printed the scan page in color. i feel like it’s a setting issue", "response": "thanks for the information. let's try step 4 and 9 from the link: <|url|> keep me posted!</s>"}
{"text": "i can't print from a new ink cartridge and have no idea why not. please help.", "response": "hey thanks for reaching out. i'd like to help  what is the printer model? do you get any error message?</s>"}
{"text": "i'm doing all the right things... why does my printer still say i'm using the wrong cartridge? it's brand new, definitely the correct type for the printer (<|hp-printer|>)... help! <|url|>", "response": "please use the link to send us a direct message for further assistance <|url|> thanks!</s>"}
{"text": "just purchased an ink cartridge recently, estimated ink level is ok but still i am unable to print, kindly help asap", "response": "please use the link to send us a direct message for further assistance <|url|> thanks!</s>"}
{"text": "changed printer ink cartridge and it stopped working, printer 2 changed cartridge, also stopped working. case number 5005955539. awaiting your call!", "response": "hi thanks for tweeting. i'd be glad to help you. what is the printer model? what is the error message? was it working with older ink cartridge?</s>"}
{"text": "my hp lj pro m102w printer will not print, it makes a loud grinding noise. checked the hp support site, not work", "response": "hi thanks for tweeting. for the noise issue, please remove each toner cartridge and reboot printer and check which toner makes.</s>"}
{"text": "hi, our hp printer is printing black very poorly, bought a new cartridge, still doing it. what would be wrong?", "response": "please use the link to send us a direct message for further assistance <|url|> thanks!</s>"}
{"text": "new black cartridge but the printer is reporting no color or black ink] 3700", "response": "i did not hear back from you so i will close out this case for now. please contact me again if you still need any help. <unk></s>"}
{"text": "just purchased an ink cartridge recently, estimated ink level is ok but still i am unable to print, kindly help asap", "response": "hi thanks for tweeting. i'd like to help. please share your printer model or product number for further assistance.</s>"}
{"text": "upon replacing black printer cartridge, not printing", "response": "hi pat, thanks for tweeting. which printer do you use? does copies work? remove power cable from printer when it is on and plug in back..</s>"}
{"text": "black ink will not print consistently even after changing cartridge and running align clean", "response": "hi <unk>! i could help. please send me a direct message with the printer model and i'll look into it <|url|> thank you. <unk></s>"}
{"text": "upon replacing black printer cartridge, not printing", "response": "please reply in a dm so that i can assist you better. regards ^ ..</s>"}
{"text": "black prints aren't proper,please help", "response": "hi thanks for reaching out. i'd like to help  what is the printer model?</s>"}
{"text": "officejet 4650 has ip address 192.168.1.137 and blue wifi light and connects via usb but is not seen wirelessly", "response": "hi i'd like to help.  try resetting the printer. let me know.</s>"}
{"text": "how do i connect my laptop to my officejet pro 8610 to scan directly", "response": "hi i'd like to help  to scan from the printer front panel, you need to install full feature printer driver on your pc.</s>"}
{"text": "why do your printers always break on me, and even worse, why do you never have support available? never buying one of your crap printers again! <|url|>", "response": "hi thanks for reaching out. i'd like to help  what is the printer model and the issue?</s>"}
{"text": "my <|hp-printer|> normally defaults to tray 2, except if an envelope is in tray 1. now it only goes to tray 2.", "response": "hi your hp printer is classified as a commercial product. contact our commercial support team at <|url|></s>"}
{"text": "the display now appears as white background instead of previous black and cannot read words", "response": "hi thanks for tweeting. which printer do you use? unplug the power cable from the printer when it is on and then plug it back in..</s>"}
{"text": "continuous error of \"paper jam. clear paper then press ok.\"", "response": "hi thanks for the tweet. i could assist which printer is it ? did you try power cycling the printer? i can send steps</s>"}
{"text": "what can i do 2 keep my 8620 prntr online? it's constantly offline. very frustrating!!", "response": "hi thanks for tweeting, i see that you get printer offline message while printing, follow steps from this</s>"}
{"text": "my printer says has both black and white and color ink but when i print, nothing is printed, what should i do?", "response": "hello thanks for reaching to hp support on twitter. i'd like to help you. please share your printer model for further assistance.</s>"}
{"text": "my black ink will not print even with new cartridge, new driver installed. it is communicating", "response": "hi thanks for tweeting. i’d like to help. what is the printer model name? what is the operating system on pc?</s>"}
{"text": "my macbook air (and other mobile devices) will not connect over my wireless network with my printer", "response": "i did not hear back from you yet. please let me know whether your issue is resolved or you need additional help. <unk></s>"}
{"text": "printer saying \"offline\" on laptop, but on and conn to wifi ok, test page ok, no response from n device install", "response": "i did not hear back from you so i will close out this case for now. please contact me again if you still need any help.</s>"}
{"text": "printer model is officejet 3830 i'm using an ipad air 2 to print", "response": "hi, <unk>! are you able to make a copy? please click the link below and send us a direct message. <unk></s>"}
{"text": "printer error ‘printhead appears to be missing,not detected or incorrectly installed. i can’t fix it ", "response": "hello thanks for reaching to hp support on twitter. i'd like to help you. share your printer model for further assistance.</s>"}
{"text": "printer not recognized", "response": "hi thanks for tweeting. i'd like to help. please share your printer model or product number for further assistance.</s>"}
{"text": "printer failing alignment, not printing properly", "response": "hey, thanks for reaching out. i would love to help! can you let me know the printer model name? send us a direct ..</s>"}
{"text": "printer <|hp-printer|> print blank empty page in windows 10", "response": "i did not hear back from you so i will close out this case for now. please contact me again if you still need any help. cheers <unk></s>"}
{"text": "printer won't connect to the wireless network. i have followed instructions on the hp website but nothing works.", "response": "reply in direct message <|url|></s>"}
{"text": "printer not powering up despite being plugged in properly", "response": "hi i like to help. which printer are you using? do you see any lights? click the link to reply back. <unk></s>"}
{"text": "printer not working with hp 570", "response": "i did not hear back from you yet. please let me know whether your issue is resolved or you need additional help. thanks! ^ <unk></s>"}
{"text": "my printer has suddenly lost connection with my desktop", "response": "hi thanks for tweeting, i request you to restart your router and printer once, try connecting it again,</s>"}
{"text": "my printer keeps taking a page and partially pulling other pages this causes the next page to print off center. very frustrating", "response": "i did not hear back from you so i will close out this case for now. please contact me again if you still need any help. thanks! <unk></s>"}
{"text": "my printer is no longer connected to my laptop", "response": "please use the link to send us a direct message for more <|url|> thanks!</s>"}
{"text": "my printer does all the noise and pretend its working. page comes out completely blank. tried all, no luck.", "response": "i did not hear back from you yet. please let me know whether your issue is resolved or you need additional help.</s>"}
{"text": "my printer isn’t printing black ink what should i do ?", "response": "hello thanks for reaching to hp support on twitter. i'd like to help you. please share your printer model for further assistance.</s>"}
{"text": "my printer (laserjet 100 mfp175a) is off line and can't seem to get it on line. the printer works with other computers except with windows10", "response": "hi, <unk>! thanks for reaching out, i'd like to help. have you tried these: <|url|> steps? please click the link below and send us a direct message.</s>"}
{"text": "my printer is only printing out blank pages? i’ve tried reprinting but it’s still not working", "response": "hi i'd be happy to help! what's the model name of the printer? are you able to make a photocopy?</s>"}
{"text": "my printer says it is connected but still wont print qeue", "response": "hi thanks for tweeting. which printer do you use and what is the operating system in the pc? reboot printer and router and check..</s>"}
{"text": "my printer says has both black and white and color ink but when i print, nothing is printed, what should i do?", "response": "hello thanks for reaching to hp support on twitter. i'd like to help you. please share your printer model for further assistance.</s>"}
{"text": "my <|hp-printer|> is cutting off the last line of the page. any fixes?", "response": "hi, <unk>! i'm here to help. does it happen while making a copy? please click the link below and send us a direct message.</s>"}
{"text": "my <|hp-printer|> keeps making a grinding noise and gives me a cartridge erroe warning, can i get it fixed?", "response": "for instruction, follow: <|url|> keep me posted.</s>"}
{"text": "my hp printer all of a sudden won't priinnt documents from my computer it just passes the paper through without printing", "response": "to better assist you, please click to send us a private message and i'll look into this. thanks!</s>"}
{"text": "my hp printer not connecting to computer through usb cable", "response": "hi thanks for tweeting. i'd like to help. please share your printer model or product number and os for further assistance.</s>"}
{"text": "my <|hp-printer|> is not printing from the black cartridge which was replaced recently and bought from the hp store", "response": "i did not hear back from you yet. please let me know whether your issue is resolved or you need additional help. reply in a dm.</s>"}
{"text": "my <|hp-printer|> is experiencing ghost touch. i have had to disable the touch screen. pls contact me to resolve", "response": "hi thanks for tweeting. this seems to be a hardware issue. i suggest you contact our phone support. use <|url|></s>"}
{"text": "my <|hp-printer|> printer will no longer print colour documents etc from my hp laptop. colour prints from other devices are ok. have tried everything suggested on hp support pages, comments in forums, updated drivers etc but still same issue. please advise.", "response": "hi, <unk>! i'm here to help. which version of windows is installed on your pc? click the link below to send us a direct message.</s>"}
{"text": "my <|hp-printer|> printer turns on but will not let me print is left blank the computer does not recognize it", "response": "i did not hear back from you so i will close out this case for now. please contact me again if you still need any help. cheers</s>"}
{"text": "my <|hp-printer|> wont update eprint software claiming that it cant connect to the internet when its connected", "response": "i did not hear back from you so i will close out this case for now. please contact me again if you still need any help.</s>"}
{"text": "my <|hp-printer|> is cutting off the last line of the page. any fixes?", "response": "hi, <unk>! i'm here to help. does it happen while making a copy? please click the link below and send us a direct message.</s>"}
{"text": "my printer wont connect to my computer", "response": "please reply as a direct message so that i can assist you better. regards ^ ..</s>"}
{"text": "my printer prints a report about an update each time i turn it on but there is no new update. can’t cancel updates so i cancel the print.", "response": "hey, kindly click to send us a private message and we will work to resolve: <|url|></s>"}
{"text": "my printer prints test page correctly but doesn't print anything else", "response": "kindly click to send us a private message and we will work to resolve: <|url|></s>"}
{"text": "my printer says no paper. but there is paper and i can't clear the error message or fix it. help", "response": "hi <unk>! i could help. please send me a direct message with the printer model and i'll look into it <|url|></s>"}
{"text": "my printer is not printing and i just reinstalled and downloaded software. is there a helpdesk phone number i can call?", "response": "please use the link to send us a direct message for further assistance <|url|> thanks!</s>"}
{"text": "my printer <|hp-printer|> is not printing. it isn't grabbing the paper. can you help please?", "response": "message by clicking on the link below. cheers</s>"}
{"text": "<|hp-printer|> paper feeder doesn't get the paper in", "response": "to better assist you, click on the option below and reply. thanks!</s>"}
{"text": "i was wonderig why does my <|hp-printer|> print a test page each time i turn the printer on?", "response": "i did not hear back from you yet. please let me know whether your issue is resolved or you need additional help.</s>"}
{"text": "printer saying \"offline\" on laptop, but on and conn to wifi ok, test page ok, no response from n device install", "response": "please try these steps <|url|></s>"}
{"text": "installed hp supplied ink cartridges the yellow did not work, went through the alignments test page still bad", "response": "hey there, i'd like to help  may i have your instant ink account number and your shipping address? send us a private message.</s>"}
{"text": "i have a <|hp-printer|>. im getting a consistent message saying \"printer failure\".", "response": "i did not hear back from you so i will close out this case for now. please contact me again if you still need any help. cheers</s>"}