import re import functools import requests import pandas as pd import plotly.express as px import torch import gradio as gr from transformers import pipeline, Wav2Vec2ProcessorWithLM from pyannote.audio import Pipeline from librosa import load, resample import whisperx import re alphabets= "([A-Za-z])" prefixes = "(Mr|St|Mrs|Ms|Dr)[.]" suffixes = "(Inc|Ltd|Jr|Sr|Co)" starters = "(Mr|Mrs|Ms|Dr|He\s|She\s|It\s|They\s|Their\s|Our\s|We\s|But\s|However\s|That\s|This\s|Wherever)" acronyms = "([A-Z][.][A-Z][.](?:[A-Z][.])?)" websites = "[.](com|net|org|io|gov)" def split_into_sentences(text): text = " " + text + " " text = text.replace("\n"," ") text = re.sub(prefixes,"\\1",text) text = re.sub(websites,"\\1",text) if "Ph.D" in text: text = text.replace("Ph.D.","PhD") text = re.sub("\s" + alphabets + "[.] "," \\1 ",text) text = re.sub(acronyms+" "+starters,"\\1 \\2",text) text = re.sub(alphabets + "[.]" + alphabets + "[.]" + alphabets + "[.]","\\1\\2\\3",text) text = re.sub(alphabets + "[.]" + alphabets + "[.]","\\1\\2",text) text = re.sub(" "+suffixes+"[.] "+starters," \\1 \\2",text) text = re.sub(" "+suffixes+"[.]"," \\1",text) text = re.sub(" " + alphabets + "[.]"," \\1",text) if "”" in text: text = text.replace(".”","”.") if "\"" in text: text = text.replace(".\"","\".") if "!" in text: text = text.replace("!\"","\"!") if "?" in text: text = text.replace("?\"","\"?") text = text.replace(".",".") text = text.replace("?","?") text = text.replace("!","!") text = text.replace("",".") sentences = text.split("") sentences = sentences[:-1] sentences = [s.strip() for s in sentences] return sentences def summarize(diarized, check, summarization_pipeline): """ diarized: a list of tuples. Each tuple has a string to be displayed and a label for highlighting. The start/end times are not highlighted [(speaker text, speaker id), (start time/end time, None)] check is a list of speaker ids whose speech will get summarized """ if not check: return "" # Combine text based on the speaker id text_lines = [f"{d[1]}: {d[0]}" if len(check) == 2 and d[1] is not None else d[0] for d in diarized if d[1] in check] text = "\n".join(text_lines) # Cache the inner function because the outer function cannot be cached @functools.lru_cache(maxsize=128) def call_summarize_api(text): return summarization_pipeline(text)[0]["summary_text"] return call_summarize_api(text) # display if the sentiment value is above these thresholds thresholds = { "joy": 0.99, "anger": 0.95, "surprise": 0.95, "sadness": 0.98, "fear": 0.95, "love": 0.99, } color_map = { "joy": "green", "anger": "red", "surprise": "yellow", "sadness": "blue", "fear": "orange", "love": "purple", } def sentiment(diarized, emotion_pipeline): def split_into_intervals(speaker_speech, start_time, end_time): sentences = split_into_sentences(speaker_speech) interval_size = (end_time - start_time) / len(sentences) return sentences, interval_size def process_customer_emotion(outputs, sentences, start_time, interval_size): sentiments = [] for idx, (o, t) in enumerate(zip(outputs, sentences)): sent = "neutral" if o["score"] > thresholds[o["label"]]: sentiments.append((t + f"({round(idx*interval_size+start_time,1)} s)", o["label"])) if o["label"] in {"joy", "love", "surprise"}: sent = "positive" elif o["label"] in {"sadness", "anger", "fear"}: sent = "negative" if sent != "neutral": to_plot.append((start_time + idx * interval_size, sent)) plot_sentences.append(t) return sentiments x_min = 100 x_max = 0 customer_sentiments, to_plot, plot_sentences = [], [], [] for i in range(0, len(diarized), 2): speaker_speech, speaker_id = diarized[i] times, _ = diarized[i + 1] start_time, end_time = map(float, times[5:].split("-")) x_min, x_max = min(x_min, start_time), max(x_max, end_time) if "Customer" in speaker_id: sentences, interval_size = split_into_intervals(speaker_speech, start_time, end_time) outputs = emotion_pipeline(sentences) customer_sentiments.extend(process_customer_emotion(outputs, sentences, start_time, interval_size)) plot_df = pd.DataFrame(data={"x": [x for x, _ in to_plot], "y": [y for _, y in to_plot], "sentence": plot_sentences}) fig = px.line(plot_df, x="x", y="y", hover_data={"sentence": True, "x": True, "y": False}, labels={"x": "time (seconds)", "y": "sentiment"}, title=f"Customer sentiment over time", markers=True) fig.update_yaxes(categoryorder="category ascending") fig.update_layout(font=dict(size=18), xaxis_range=[x_min - 5, x_max + 5]) return customer_sentiments, fig def speech_to_text(speech_file, speaker_segmentation, whisper, alignment_model, metadata, whisper_device): def process_chunks(turn, chunks): diarized = "" i = 0 while i < len(chunks) and chunks[i]["end"] <= turn.end: diarized += chunks[i]["text"] + " " i += 1 return diarized, i speaker_output = speaker_segmentation(speech_file) result = whisper.transcribe(speech_file) chunks = whisperx.align(result["segments"], alignment_model, metadata, speech_file, whisper_device)["word_segments"] diarized_output = [] i = 0 speaker_counter = 0 for turn, _, _ in speaker_output.itertracks(yield_label=True): speaker = "Customer" if speaker_counter % 2 == 0 else "Support" diarized, i = process_chunks(turn, chunks[i:]) if diarized: diarized_output.extend([(diarized, speaker), (f"from {turn.start:.2f}-{turn.end:.2f}", None)]) speaker_counter += 1 return diarized_output