.I don't agree with the statement because if a customer fly more than 5 hours they can't be comfort in a small seat or to be with out food and water any atmosphere services. .But if the trip is small like 1 hours or 1,30 then yes I agree wit the statement because in 1 or 1,30 hours you maybe do not wont something to in the plane you just seat in the chair and you see the beautiful view on the sky. And about the seat if it is small you just don't think about it because I will be just for a few minutes or for an hour. .Now about the people that are working in the Airlines the job that have to do is just to see if the customers are okay. And for the companies that cooperate with two airlines they won't make enough money as the should because the people that she word inside the airplane on the air are selling supplies that some companies gives to him to make more money. And if the seat are small the airplane will be able to take more people and going the in a vacation of in a other country. .And last my opinion that I don't agree with the statement if the trip is for a long time. And I agree if the trip is for a small time for the reason that a day. or