# Orders

# Overview

After successfully logging in you will see the *Orders* view. The Orders view is split into three separate pages for different order types: **Orders**, **Preorders** and **Completed** orders. You can change the page by pressing on one of the three tabs at the top of the screen.

[![](https://downloads.intercomcdn.com/i/o/517482889/34b854101b9bd54ca869deae/image.png)](https://downloads.intercomcdn.com/i/o/517482889/34b854101b9bd54ca869deae/image.png)# Active Orders

The first page on the Orders view (and the one selected by default) is the *active* orders page. This shows a list of all in-progress orders with those that need to be most-urgently actioned at the top. The list is split into three sections:

 

# New Orders

[![006_VC_-_orders_new__1_.png](https://foodkit.intercom-attachments-1.com/i/o/198105984/55cf18f7317611d0f49d3034/006_VC_-_orders_new__1_.png)](https://foodkit.intercom-attachments-1.com/i/o/198105984/55cf18f7317611d0f49d3034/006_VC_-_orders_new__1_.png)The first section of the page shows **New Orders**, which are those that have just been received but have not yet been accepted by the restaurant branch. All New Orders will be tagged as "Urgent" otherwise, for Pre-orders, "Delivery<time>" will be displayed.

 

You can press on a specific order from this list to open the **Order Details** page, which is used to view information about the order and to *Accept* or *Reject* it.

 

# Accepted

[![007_VC_-_orders_accepted.png](https://foodkit.intercom-attachments-1.com/i/o/198105985/377580d7211bd40ce5c099fb/007_VC_-_orders_accepted.png)](https://foodkit.intercom-attachments-1.com/i/o/198105985/377580d7211bd40ce5c099fb/007_VC_-_orders_accepted.png)The next section of page shows **Accepted Orders**, which are those that have been accepted by the restaurant already, but have not moved to the next status (*delivering* for delivery orders, *completed* for pick up orders).

 

You can also press on a specific order from this list to open the **Order Details** page.

 

# Delivering

[![008_VC_-_orders_delivering.png](https://foodkit.intercom-attachments-1.com/i/o/198105986/4b771718f492c30e00a54623/008_VC_-_orders_delivering.png)](https://foodkit.intercom-attachments-1.com/i/o/198105986/4b771718f492c30e00a54623/008_VC_-_orders_delivering.png)The final section of the page shows **Delivering Orders**. These are orders that have been picked up by the delivery driver and are currently enroute to the customer. Note that pickup orders will *never* appear under this section (it is relevant for delivery orders *only*).

 

You can also press on a specific order from this list to open the **Order Details** page.

 

# Scheduled Orders

[![010_VC_-_orders_preorder.png](https://foodkit.intercom-attachments-1.com/i/o/198105987/7e8f7eb571a722d670919a03/010_VC_-_orders_preorder.png)](https://foodkit.intercom-attachments-1.com/i/o/198105987/7e8f7eb571a722d670919a03/010_VC_-_orders_preorder.png)The second tab under the **Orders** view shows *scheduled orders* and is accessed by pressing the **Pre-order** tab at the top of the page.

 

Scheduled orders are those that have been pre-ordered by the customer in the past for fulfillment at a specified date and time in the future.

 

Pre-orders will appear under this tab until 1 hour before the fulfillment time, upon which they will become *active* and will be moved to the first tab, **Orders**.

 

 Note that "Pre-orders" are not automatically accepted when it is moved to *Active Orders*, vendors can still choose to reject the order an 1 hour before the scheduled order.

 

# Completed Orders

[![](https://downloads.intercomcdn.com/i/o/517511629/81acd3b8a26b6ff22d72ecae/image.png)](https://downloads.intercomcdn.com/i/o/517511629/81acd3b8a26b6ff22d72ecae/image.png)The third and final tab on the **Orders** view is for **Completed Orders**. This shows a reverse-chronological list of every order that has ever been completed or cancelled for the restaurant branch.

 

Because it is a historical view the list can be very long so filters have been added to simplify navigating the list and finding specific orders.

 

## Search

[![013_VC_-_order_completed_search__2_.png](https://foodkit.intercom-attachments-1.com/i/o/198105989/7a983f4856f8a8b6792949dd/013_VC_-_order_completed_search__2_.png)](https://foodkit.intercom-attachments-1.com/i/o/198105989/7a983f4856f8a8b6792949dd/013_VC_-_order_completed_search__2_.png)You can search for historical orders on the **Completed** tab by entering a text search query, which can include either the customer’s phone number, name or email address, or an exact order reference number.

 

## Filter

[![Group_127.png](https://foodkit.intercom-attachments-1.com/i/o/198105990/b04c19ffabd1ea972cfc9fd6/Group_127.png)](https://foodkit.intercom-attachments-1.com/i/o/198105990/b04c19ffabd1ea972cfc9fd6/Group_127.png)You can also filter the **Completed Orders** list by status, showing only orders that were successfully completed (delivered or picked up) or those that were declined (cancelled). You can reset this filter by pressing on the **Show all** option.

 

## Date Selector

[![Group_128__1_.png](https://foodkit.intercom-attachments-1.com/i/o/198105992/d086a14eb8207b21a1a0902c/Group_128__1_.png)](https://foodkit.intercom-attachments-1.com/i/o/198105992/d086a14eb8207b21a1a0902c/Group_128__1_.png)It is also possible to filter the **Completed Orders** page to only show orders placed during a specified date range. You can do this by pressing on the calendar icon directly to the right of the search field and setting either a start date, an end date, or both. The date range can then be reset by pressing on the calendar icon to open the **Select Date Range** window and then pressing on the trash can icon in the top right hand corner of the window.

 

[![018_VC_-_orders_completed_date_selector_3.png](https://foodkit.intercom-attachments-1.com/i/o/198105993/68facf78eb1ce7a96c715d2f/018_VC_-_orders_completed_date_selector_3.png)](https://foodkit.intercom-attachments-1.com/i/o/198105993/68facf78eb1ce7a96c715d2f/018_VC_-_orders_completed_date_selector_3.png)