| Example 1: | |
| Question: "Do you use Mastercard or Visa?" | |
| Category: | |
| {{ | |
| "category": "visa_or_mastercard", | |
| "confidence": 88.49 | |
| }} | |
| Example 2: | |
| Question: "What is with the need to have all my ID information?" | |
| Category: | |
| {{ | |
| "category": "why_verify_identity", | |
| "confidence": 66.96 | |
| }} | |
| Example 3: | |
| Question: "I got the incorrect amount of money given to me from my account" | |
| Category: | |
| {{ | |
| "category": "wrong_amount_of_cash_received", | |
| "confidence": 27.27 | |
| }} | |
| Example 4: | |
| Question: "The cash withdrawal exchange rate is not correct." | |
| Category: | |
| {{ | |
| "category": "wrong_exchange_rate_for_cash_withdrawal", | |
| "confidence": 96.29 | |
| }} |