,airline_sentiment,text
1,positive,@VirginAmerica plus you've added commercials to the experience... tacky.
3,negative,"@VirginAmerica it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces & they have little recourse"
4,negative,@VirginAmerica and it's a really big bad thing about it
5,negative,"@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing.
it's really the only bad thing about flying VA"
6,positive,"@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :)"
8,positive,"@virginamerica Well, I didn't…but NOW I DO! :-D"
9,positive,"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me."
11,positive,@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D
12,positive,@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p
13,positive,@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn
14,positive,@VirginAmerica Thanks!
15,negative,@VirginAmerica SFO-PDX schedule is still MIA.
16,positive,@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo
17,negative,@VirginAmerica  I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!
18,positive,I ❤️ flying @VirginAmerica. ☺️👍
19,positive,@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you.
20,negative,@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select???
21,positive,@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA
22,positive,@VirginAmerica I love the hipster innovation. You are a feel good brand.
24,negative,@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet
25,negative,@VirginAmerica status match program.  I applied and it's been three weeks.  Called and emailed with no response.
26,negative,@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail
28,negative,@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS
30,negative,"@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢"
32,negative,"@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!"
33,negative,"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :("
34,positive,@VirginAmerica this is great news!  America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews
36,positive,@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday
37,positive,"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!"
39,negative,@VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk
40,positive,"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr"
41,negative,"@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?"
45,positive,@VirginAmerica I'm #elevategold for a good reason: you rock!!
47,positive,@VirginAmerica wow this just blew my mind
51,positive,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood
55,negative,@VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx!
56,positive,@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures
57,positive,@VirginAmerica @ladygaga @carrieunderwood  I'm Lady Gaga!!! She is amazing! 😊
61,negative,@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!
64,positive,@VirginAmerica @ladygaga @carrieunderwood  love all three but you really can't beat the classics!
66,negative,@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/
67,negative,"@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?"
68,positive,@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV
69,negative,@VirginAmerica everything was fine until you lost my bag
73,negative,@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt
74,positive,"@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this."
75,positive,@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ?
78,negative,@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you.
80,negative,@VirginAmerica why can't you supp the biz traveler like @SouthwestAir  and have customer service like @JetBlue #neverflyvirginforbusiness
81,positive,@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G
82,negative,@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :(
83,negative,@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness
84,negative,@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin
85,negative,@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R
89,negative,@VirginAmerica Why is the site down?  When will it be back up?
92,negative,@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .
93,negative,"@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin"
95,negative,"@VirginAmerica Is it me, or is your website down?  BTW, your new website isn't a great user experience.  Time for another redesign."
96,negative,@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y
97,negative,@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable
98,negative,@virginamerica What is your phone number. I can't find who to call about a flight reservation.
99,negative,@VirginAmerica is anyone doing anything there today?  Website is useless and no one is answering the phone.
101,negative,@VirginAmerica why must a traveler miss a flight to Late Flight check a bag?  I missed my morning appointments and you lost my business. #sfo2lax
103,negative,@virginamerica how's a direct flight FLL->SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky
104,negative,@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp.
105,positive,"@VirginAmerica - amazing customer  service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying"
106,negative,@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm
107,negative,@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.
109,positive,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare"
111,positive,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare"
113,positive,@VirginAmerica Have a great week 🌞✈
114,positive,@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH
115,negative,"@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a ""tech stop""?"
116,positive,"@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience"
117,positive,@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!!
118,positive,@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure.
119,positive,"@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining"
120,negative,@VirginAmerica Use another browser! 2015 & a brand with a reputation built on tech response doesn't have a cross-browser compatible website?
121,negative,"@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?"
122,negative,@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370
123,positive,@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!
124,positive,@VirginAmerica you have the absolute best team and customer service ever.  Every time I fly with you I'm delighted.  Thank you!
126,negative,@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!!
127,positive,@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue
130,negative,@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check.
131,negative,@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry
133,negative,@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline  Shame on you!
134,negative,@VirginAmerica Another delayed flight? #likingyoulessandless
135,negative,@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise
136,positive,@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015
138,positive,@VirginAmerica always!!! Xoxo
139,negative,@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated
140,negative,@VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame
141,positive,@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!!
143,negative,@VirginAmerica please provide status for flight 769.  I cant imagine it's on time as the Web indicates  dude to weather here and/or Dallas
144,positive,@VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!
145,negative,"@VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :("
146,negative,@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him.
147,positive,Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome.
148,positive,@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf
149,negative,.@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.
150,negative,.@VirginAmerica does that mean you don't have a policy for destroyed luggage?
152,positive,@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-)
157,negative,@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone.  phone is 30 minute wait.
158,negative,@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out!
159,negative,"@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site"
160,negative,"@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable."
161,negative,"@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)"
162,negative,@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter
163,negative,@VirginAmerica is the website down?
164,negative,@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2
165,negative,@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers
167,negative,@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh
168,negative,@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!
173,negative,"@VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher..."
174,negative,@VirginAmerica  I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed
176,positive,@VirginAmerica Thank you for the follow
177,negative,@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers
178,negative,@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me?
181,negative,@VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks!
182,negative,@VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline?
183,positive,😎 RT @VirginAmerica: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt
184,positive,@VirginAmerica Only way to fly! #Elevate #Gold
186,negative,"@VirginAmerica a lot of ""apologies"" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever."
187,negative,@VirginAmerica  for all my flight stuff wrong and did nothing about it. Had #worst #flight ever
189,positive,@VirginAmerica you will match my #AmericanAirlines status? Cool!
191,negative,@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business
192,negative,@VirginAmerica you suck!
193,positive,@VirginAmerica thanks!
194,negative,@VirginAmerica Just DM'd. Same issue persisting.
195,negative,@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids
196,negative,@VirginAmerica trying to book a flight & your site is down 😁
197,negative,@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything
198,negative,@VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed.  #expected better
199,positive,@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue
200,negative,@VirginAmerica Your website is down and I'm trying to check in!
201,positive,"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)"
203,positive,@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4
204,positive,@VirginAmerica Keep up the great work :)
205,positive,@VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY
206,positive,@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously
208,positive,"@VirginAmerica Thanks so much for the awesome support, you guys rock!"
209,negative,@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback
210,negative,@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.
211,negative,@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of!  ❄️❄️❄️
212,positive,@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you!
213,negative,@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal?
214,negative,@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.
216,negative,"@VirginAmerica your mobile site is broken, shows 
""{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points"", won't let me checkin"
217,negative,@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin
218,negative,"@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?"
219,negative,@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks
220,negative,@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh
221,negative,@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...
222,positive,@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj
223,positive,@VirginAmerica wish I can afford to fly with you next Friday  going back home.. love everything  about your airline
224,negative,@VirginAmerica  how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad
226,negative,@VirginAmerica hold times at call center are a bit much
227,positive,@VirginAmerica Like http://t.co/VPqEm31XUQ
228,negative,@VirginAmerica Site down? #help
229,positive,@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l
230,positive,"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy"
231,positive,@VirginAmerica thanks so much!
232,negative,"@VirginAmerica Trying to reset my password, email never arrives. Help?"
233,positive,"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator  @FastCompany's http://t.co/wU3LbCNcr9"
234,positive,@VirginAmerica Very nicely done. 👏
235,positive,@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;)
236,negative,@VirginAmerica What is the reason  for the delay of the departure of VX 413 from JFK this afternoon?
237,negative,"@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?"
238,positive,@VirginAmerica hahaha 😂@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗
239,positive,@VirginAmerica sounds like fun !
242,negative,"@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable."
243,negative,"@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?"
244,positive,"@VirginAmerica classiq, luv Virgin America. Greetingz"
245,negative,"@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues"
246,positive,@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out!
247,positive,@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason
248,positive,@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!
249,negative,"@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews"
250,negative,@VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ
251,negative,@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help.
252,positive,"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free."
254,positive,@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo
258,positive,"@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!"
259,negative,@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒
262,negative,@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience!
263,negative,@VirginAmerica there is something wrong with you website in Safari iPhone
264,positive,@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet
265,negative,@VirginAmerica Already checked in so the page expired :X
266,negative,@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place!
269,positive,@VirginAmerica I see what you did there ;)
272,positive,@VirginAmerica your inflight team makes the experience #amazing!
273,positive,@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J
274,negative,"@VirginAmerica moved my seat with no notice. ""Better seat"" is cabin select not behind the row I selected👎 #DISAPPOINTED"
276,positive,@VirginAmerica fav airline
277,positive,@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-)
280,negative,@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help
281,positive,@VirginAmerica Thank you!!
282,negative,@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes.
287,negative,@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?!
288,negative,@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome!
289,negative,@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-)
292,negative,"@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!"
293,positive,@VirginAmerica would love to do more for virgin just like I do for @GoPro
298,negative,@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS
301,negative,@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr
303,positive,@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry
304,negative,"@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff"
305,negative,@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that.
306,positive,@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!
307,positive,"@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!"
308,positive,@VirginAmerica happy to spend the day together. Let's do this!
311,positive,.@VirginAmerica They were very understanding and helped me out.  Thx! #Comps
313,positive,@VirginAmerica thank you! I absolutely will 😎
314,negative,@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD
316,negative,@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg
317,negative,"@VirginAmerica can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW"
320,negative,@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW
321,negative,@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?
323,positive,@VirginAmerica How about some free drinks on the flight back for the free promo?
324,positive,@VirginAmerica @SSal thanks!
329,negative,"@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage."
331,positive,@VirginAmerica Thanks!
332,positive,@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel
333,positive,@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef
334,negative,@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this?
335,negative,"@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)"
338,negative,@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥
341,positive,"@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks."
342,positive,@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience.
344,negative,@VirginAmerica trying to check-in...but looks like your site is down?
345,negative,"@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!"
346,negative,@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers.
347,positive,"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!"
348,negative,"@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???"
349,negative,@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3
350,negative,"@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board"
351,negative,"@VirginAmerica
wjere is our luggage #so slow at lax"
353,negative,"@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well"
354,negative,@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email
355,negative,"@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome"
358,positive,"@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf"
359,positive,"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!"
362,positive,@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!!
363,positive,@VirginAmerica ok! first time flying with you tonight :)
366,negative,"@VirginAmerica I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn"
367,negative,@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.
368,negative,@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline.
369,positive,@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉
370,negative,@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone.  This sucks!
371,negative,@VirginAmerica delayed to10.30!!
372,negative,@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation?
374,positive,“@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year!
375,positive,@VirginAmerica  Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys
376,negative,@VirginAmerica Comenity Bank is a joke!  Please change.  Nothing but constant problems with this bank
378,positive,"@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines."
379,positive,@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER
381,positive,@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!
383,negative,"@VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?"
384,positive,@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m  LOVED my first cross country flight. #livewelltraveled #sytycd
385,positive,@VirginAmerica that doesn't look to fat to me! It looks yummy!
391,positive,@VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️
392,positive,@VirginAmerica Your planes are really pretty. Just thought u should know that. :)
394,negative,@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help
395,positive,@VirginAmerica thank you
396,negative,@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you!
397,positive,@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI
398,negative,@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!!   Let me out of here!
399,negative,@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!
401,positive,"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!"
404,positive,@VirginAmerica this is too cool!  Never been on ur planes but now I will!!
406,positive,@VirginAmerica great. Well deserved.
407,negative,@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.
408,negative,@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement.  Cust Svc no help!!!
409,negative,@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.
411,negative,@VirginAmerica all crap channels which is why I pay to watch UK tv
412,positive,@VirginAmerica got it. All set - Thanks!
415,positive,@VirginAmerica Giants and Virgin America. A match made in heaven.
416,positive,"@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!"
417,negative,@VirginAmerica how come you don't have an iPhone app? Still using and making me waste paper.
418,negative,@VirginAmerica Your back of seat entertainment system does not accept credit cards that  have an apostrophe in the surname. #apostrophefail
419,negative,@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :(
421,positive,@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker
422,positive,@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings!
425,negative,@VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns!
427,positive,@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!
429,positive,"@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?"
430,positive,@VirginAmerica OMG FINALLY
433,negative,@VirginAmerica kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers
434,negative,@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.
436,positive,@VirginAmerica #thankyou the DAL-AUS route makes my day!!!!
437,positive,@virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49
439,positive,"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes."
440,positive,@VirginAmerica ​ is flying from Love to Austin now. That is most excellent news.
443,positive,@VirginAmerica Congrats VX on the new route! ✈️🎉
444,negative,"@VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time."
446,negative,"@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?"
447,negative,@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.
448,negative,"@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!"
449,negative,@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1)
450,negative,@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........
451,positive,@VirginAmerica I am all about the in flight artisanal cheese and wine pairing.
453,positive,@VirginAmerica That's classy.
454,positive,@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind.
455,positive,@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks 😃👍
457,negative,@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.
459,positive,@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather
463,positive,"@VirginAmerica another perfect flight.   How come on your planes,  the sun visors can stay down?  Other carriers make you raise them?"
464,positive,"Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX"
465,positive,@VirginAmerica I love the dancing little richard. cool beans.
466,positive,@VirginAmerica I don’t use Passbook =/ I still love you though <3 :) I’ll just use my email in the future.
467,positive,@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!
469,negative,@VirginAmerica Man of steel flies to more cities though...and with more frequency too.
470,positive,@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h
475,positive,@VirginAmerica Dad on Segway is the best part of this whole infographic!
476,positive,@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :)
477,positive,@VirginAmerica wifi AND better seating.
479,negative,@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.
480,positive,".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience"
481,negative,"@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!"
484,negative,@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!
485,negative,"@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers."
486,negative,@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer?
487,negative,@virginamerica Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees.
488,positive,"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin,  since you cut #Philly flights ;)"
490,positive,@VirginAmerica you guys are perfect as always! <3 #WeRVirgin
491,positive,@VirginAmerica thanks! Y'all have some of the best customer service left in the industry.
493,positive,@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings
494,negative,"@VirginAmerica mood lighting on point🙌 Reclining my seat, kickin up my feet💤"
495,negative,@VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay?
496,negative,@VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡
498,positive,@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome
502,positive,@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul.
504,positive,@united thanks
505,positive,@united Thanks for taking care of that MR!! Happy customer.
506,negative,@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip.
507,negative,@united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united
508,positive,@united thanks -- we filled it out. How's our luck with this? Is it common?
509,negative,@united Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :)
511,negative,@united you think you boarded flight AU1066 too early? I think so.
513,negative,"@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock."
515,positive,@united thanks
516,positive,@united Thanks. It is on the same ticket.
518,negative,@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade.
519,negative,@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix.  Flawed security logic. Flawed customer service
520,negative,"@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!"
521,positive,@united follow me please this airline is beautifull ♥
523,negative,"@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child"
526,negative,@united @highbuddyyy that totally sucks my cousin worked at PHL said @united
527,positive,@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated
529,negative,@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting
530,negative,"@United the internet is a great thing.  I am emailing executives in your company, maybe they will respond to me in a timely manner."
533,negative,"@united thats weak. See ya 👋
Hey @VirginAmerica !!"
534,negative,@united I flew back w other company since United didnt have an earlier flight
536,negative,@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab
537,negative,@united I sure did.   I had to drive a total of 3 hours to get my own bag.  I'd like to explain that debacle but no one wants to talk to me.
539,negative,"@united See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr.  After we boarded, there was a defibrillator issue."
540,negative,@united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled
541,negative,@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy
542,negative,"@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but..."
543,negative,@united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice
544,negative,"@united also during the run I was instructed to do, I shattered my computer. http://t.co/oAflfr7WXB"
545,negative,"@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice."
550,negative,"@united iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer"
552,positive,"@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer."
553,negative,@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad
554,negative,@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient
555,negative,@united then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child
557,negative,@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis
558,positive,"@united ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU"
559,negative,"@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward."
560,negative,@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable
561,negative,@united When will email address/username sign-on be available? It's been a while.
562,positive,@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?
563,negative,@united rude rude
564,negative,@united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover & I am stuck outside sec
565,negative,@united. ..I received on other flights. #united  truly breaks guitars. #unitedbreaksguitars #wantmymoneyback
566,negative,@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service...
567,negative,@United  My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome
568,negative,@united Shame that there's no flex to tickets transfer rules.  Even calling from Neurosurgery ICU isn't enough!
569,negative,@united No. Denver said they don't handle baggage that made it to Colo. Springs.  They gave me an 800 number to call. No help there either.
570,negative,@united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes
572,negative,"@united once he found out we had a problem he avoided me like the plague. Was told ""we can't find a supervisor."""
573,negative,@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.
574,negative,@united I will not be flying you again
575,negative,"@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight."
578,positive,@united I flew United last month and the experience was AWESOME!
579,negative,@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX.
580,negative,"@united v upset with your disability  ""services"". When I told one of your employees I was carrying medical equipment she was very rude."
581,negative,@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today.
582,negative,@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!
583,negative,@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!!
584,negative,"@united as a 1k, I'm always hoping for improvement."
585,negative,@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope?
586,negative,@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help.
587,negative,@united mobile apps need construction from the ground up for each OS category.  It's expensive to get right .
588,negative,@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come.
589,positive,"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat."
591,negative,"@united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!"
592,negative,@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk
593,negative,@united What is your phone number. I can't find who to call about a flight reservation.
594,negative,"@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it."
595,negative,"@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did."
596,negative,@united they helped me at the baggage service desk.  Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12
597,negative,@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm.
598,positive,@united for the record- Rozana at Newark was lovely and helpful. #choosekind
600,positive,@united thx for update
603,negative,@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog!
604,negative,@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued)
605,negative,@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys
606,negative,@united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds!
607,positive,@united despite my bag not making it to Newark good informative email tracking updates help!
608,negative,@United. What's going on with UA 236?  outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever
609,negative,@united #worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours!
610,negative,@united crashed trying to check in.
611,positive,"@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy."
614,negative,@united on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system!
616,negative,@united Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam
618,negative,@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere  ✌️out.
619,negative,@united ua1673 still waiting! Supposed to depart 9:08
620,negative,@united it was credit from my last trip that never came in the mail!
621,negative,@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service
622,negative,@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice
623,negative,@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.
624,negative,@united how do I get my account number if your website says email is unavailable?
626,negative,"@united I received 1 bag last night, I am still missing the other one."
627,negative,"@united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench."
630,negative,@united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling
632,negative,@united but it's hard to stay upset at someone when they at least TRY to show remorse.
633,negative,"@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being,"
634,negative,@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect.
635,negative,@united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you
636,negative,"@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine."
637,negative,@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.
638,negative,@united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought
639,negative,@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR.
640,negative,".@united it will be because I'm moving to @AmericanAir because of @united talk, no service"
642,negative,"@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better."
643,negative,@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United.
644,negative,@united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error
646,negative,@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems.
648,negative,"@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused"
649,negative,@united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling.
650,negative,@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff?
651,negative,@united Could this email be resent as it doesnt appear to have arrived.
653,negative,@united you have to follow me in order for me to DM...come on now
654,negative,"@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice"
655,negative,@united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag....
656,negative,@united I did DM the details but still no response. I have to book today.
659,negative,@united not able to DM you my confirmation number
660,negative,"@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?"
661,negative,@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service!
663,positive,@united private jet would have been cool! Do does not work. I'll try again
664,negative,@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks!
665,negative,@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago
667,negative,"@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx"
668,negative,@united 1k and had problem getting out of FLL to IAH  sent DM to you about making my connection  please let me know
670,positive,"@united thanks, just sent :)"
671,negative,"@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?"
672,negative,@united I'm so frustrated and nervous because of this.
673,negative,@united are the ones who make it difficult for me.
674,negative,@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You
675,negative,@united how does it get Cancelled Flightled 10 hours before take off?
676,negative,"@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?"
677,negative,@united So what does someone with severe anxiety do when the one person who can help him isn't next to him?
678,negative,@united I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication
680,positive,"@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round"
682,negative,@united Luckily I made my flights this time but was so disappointed with the lack of communication :(
683,negative,@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted?
684,negative,@united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option.
685,negative,@united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The
686,negative,@united YOU GUYS ARE HORRIBLE.
687,positive,@united thnx for the info
688,negative,@united Why do I have to pay $ 17 for wifi with an international business ticket?  #pennypincher
689,negative,"@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines"
690,positive,@united kudos for not Cancelled Flightling flights from DFW this morning.   United usually first to panic...
691,negative,@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel
693,negative,@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC
694,negative,@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???
695,positive,@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly.
696,negative,@united to speak to a real person to get this resolved politely and efficiently. (2/2)
697,negative,"@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)"
698,negative,@united did  bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines
699,positive,@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :)
700,negative,@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out
701,negative,@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage
703,negative,"@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim"
704,negative,@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.
707,negative,@united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr
708,negative,@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes....
709,positive,@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by.
710,negative,"@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN"
711,negative,@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat.
712,negative,@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome
713,negative,"@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines"
714,negative,@united how we looking on getting those bags to Lusaka
715,negative,@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!
716,positive,@united thank you. Been trying for two days to set this up.
717,negative,@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight
718,negative,@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???
720,negative,@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...
721,positive,@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer
722,positive,@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care
723,positive,"@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!"
724,negative,"@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room..."
726,negative,"@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!"
727,negative,@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money..
728,negative,"@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United."
729,negative,"@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew,  7 hours from now, when the plane is already here."
730,negative,@united Thanks for the lack of help and the canned response from the 1K desk!
731,negative,@united   It's too bad UA has had another unforeseeable operational issue on my return flight.
733,negative,@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery?
734,negative,@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL
735,positive,@united you are one great airline ❤️
736,negative,@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required
737,negative,@lindaSWC @united:  We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ.
738,negative,@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1.
740,negative,@united okay ase24766m. Find our luggage.
741,negative,@united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online...
744,negative,@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...
745,positive,“@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help!
746,negative,"@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!"
747,negative,@united what is that going to do for you? Nothing just like you always do
749,negative,@united plus what about food? And taxis?
750,negative,@united you are offering us 8 rooms for 32 people #FAIL
751,negative,@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing
752,negative,@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks.
754,negative,@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail
755,negative,@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer.
756,negative,@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines
757,negative,"@united Thanks; might want to fix this line: ""Our Customer Care team is currently responding to most inquiries within 7-10 business days."""
758,positive,@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!
759,negative,"@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket."
761,negative,"@united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!"
762,negative,@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6
763,negative,"Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier"
764,negative,@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail
765,negative,@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.
767,negative,“@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx
769,negative,"@united good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed."
771,negative,@united yea get me to phoenix already. Delays all day with you people. It's bullshit.
772,negative,"@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights."
773,positive,"@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)"
774,negative,@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture
775,positive,@united But thanks for asking
776,negative,@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it.
777,negative,@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight.
778,negative,@united I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B
779,negative,"@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away."
781,positive,@united you too!
782,positive,@united is my favorite airline.
783,negative,@united seriously #fail on making strangers share a room
785,negative,@united we needed them here asap. Will they make it on today's flight?
786,negative,@united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why
789,negative,@united why would they make me share a room?
790,negative,"@united tried calling too, but w/25 min phn wait means we'd miss options anyway"
791,negative,@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please?
792,negative,@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth
793,negative,"@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund"
795,negative,"@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please."
796,negative,@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United
797,negative,@united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement
798,negative,"@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'"
799,positive,@united man I can't wait to book my ticket now! Thanks JP you're a life sabe
800,negative,"@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like"
801,negative,@united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline & city
802,negative,"@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags."
803,negative,"@united better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy"
804,negative,@united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn?
806,positive,@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM
807,negative,@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you!
810,negative,@united Your website deserves a new design. #html5 FTW!
811,negative,@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW
814,negative,@united agent helps the person in front of me.  Finishes up with them and then walks away.  The guy behind me is as shocked as I am.
815,negative,@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous.
816,negative,@united Not encouraged that I'll have my CPAP tonight.
817,negative,@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery
819,negative,@united  Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??
820,negative,"@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!"
821,negative,"@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD."
823,negative,"@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable."
824,negative,@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period.
825,negative,@united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement.
826,negative,@united UA938 ORD-LHR.  bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet!
827,negative,"@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool"
828,negative,@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack?
829,negative,@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich.
830,negative,@united @AmericanAir spent hundreds to rectify the situation and you guys go quiet
831,negative,@united UA276 sitting at EWR nearly an hour after sked.  Pilot says computers down but no clue when we will leave.  Can you help?
832,negative,@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this!
833,positive,@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY
834,positive,"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA"
835,positive,@united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f
836,negative,@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.
837,negative,@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices?
838,negative,@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going
839,negative,"@united 5 gate changes, two delays.  Even the crew thinks the airline sucks"
840,negative,@united I'm very frustrated and have wasted 2 days now due to your equipment failures.
841,negative,@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated!
842,negative,"@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?"
843,positive,@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver.
844,negative,@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2)
845,negative,"@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?"
846,positive,@united I appreciate your efforts getting me home!
847,negative,@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2)
848,negative,@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers.
849,negative,@united  what is the real deal with the delay on flight UA 1032 from Denver to Vegas?
850,negative,@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful.
851,negative,@united system failure again = bad trend.  Software projects are like flying an airplane; there's no such thing as an emergency takeoff.
852,negative,@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.
854,positive,"@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while.."
855,negative,"@united http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn."
857,negative,@united can you tell me how to file a claim for clothing that had to be purchased?
858,negative,@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board
859,negative,@united GRK13575M is the file reference
860,negative,@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot!
861,negative,"@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably."
862,negative,@united Been trying since 1230 to file a report.
863,negative,@united I send an email about my bad experience and you send back a generic response.  Yet another reason why I'll never fly with you again.
865,negative,@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee
866,negative,"@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat"
867,positive,@united thank you.
870,negative,"@united: I don't care that a @thehipmunk link showed me a ""wrong"" price on your site—it's your site & responsibility to ensure correctness."
872,negative,"@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?"
873,negative,“@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership?
874,negative,@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime
875,negative,@united Dmed you. Thank you
876,positive,@united thanks we'll be in touch!
877,positive,@united Thanks to Karen Salisbury at IAH for amazing customer service!  Found my daughter's bag lost on UA1516.  Made her day!
878,negative,"@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story"
882,positive,@united I left my comment with customer care. Thanks for contacting me.
883,negative,@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.
884,negative,"@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!"
885,positive,Yes!! Thanks so much!!! 💜“@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY”
886,positive,"@united captain ""on behalf of the front office, welcome on board."".... Never heard that before. I laughed...hard.  #funnycaptain"
887,negative,@united Can you please follow for a Dm on a missing bag?
889,positive,@united These are great fares!!!!!
890,negative,@united i left an item on the plane and have been calling non stop and no one has been answering can you please help
891,positive,@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus.
892,negative,@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday?
893,positive,@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother
894,negative,@united where's my damn bag??
895,negative,@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!
898,negative,@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared
899,negative,@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies?
900,negative,@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS
901,negative,@united  Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies??
902,negative,@united landed in Boston at 9 last night.  The 15 hours of traveling was rough tho.
903,negative,@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS
905,negative,@united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH.
907,negative,"@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example."
908,positive,@united thank you. I flew into Newark from Vail/Eagle.
909,negative,@united  i have a weekend of dealing with your company that would say otherwise.
910,negative,@United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother
911,negative,"@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle."
912,negative,@united your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver
914,negative,@united So you are inadequate by accident?
915,positive,@united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3
916,positive,@united Thank you for responding so quickly with a helpful tool! @dustyob
917,negative,@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN
918,negative,@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR
919,negative,@united empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd
920,negative,@united ...and when that doesn't work...
922,negative,@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play.  Earn miles but can't use them.
923,negative,"@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags."
924,negative,@united That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is.
927,negative,@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here
929,negative,@united or @flysaa has lost my baggage… heard different things from different employees of @united. @flysaa has said nothing.
930,negative,"@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!"
932,negative,@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.
933,positive,@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed.
934,negative,@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked.
935,negative,"@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change"
936,negative,@united your helpful agents in Club helped.  I am just out baggage fees and a night of my life.stop doing business with @SilverAirways
937,negative,@United never heard of this? http://t.co/QDebyaHqfM
938,negative,"@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious ""costs"" that you incur, @united?"
939,negative,@united Exhausted & frustrated! Link to a FB post abt my travel issue https://t.co/LaRKC8vc4s
940,negative,@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio.
941,positive,@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs
942,negative,@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable
943,negative,@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc.
944,negative,"@United fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines"
945,negative,@united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument!
946,negative,@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK.  has terrible service and UA staff cannot reach Silver
947,negative,"@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry."
948,positive,@united Thank you!
950,positive,@united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0
952,negative,@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet
953,negative,@united Lovely new plane from LGA to ORD but no power outlets?
954,negative,"@united but if i tweet the ID number, won't that reveal my home address to anyone on the web?"
955,negative,@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere!
957,negative,@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet
958,negative,"@united rarely ceases to amaze...for the worse.  i hope this is the last time i ""have"" to fly with you."
960,negative,@united iCloud it is not there yet -- PLEASE HELP 917 703 1472
962,negative,@united I did... no response back
963,negative,@united this is atrocious customer service.
965,negative,@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice
966,negative,@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why?
967,negative,@united @dfpietra THAT'S your response?  Shaking my head back and forth with a tsk. You can do better-from customer service to your apology
969,negative,@united of course I did. The bag should be here by now :( #frustrated
970,negative,@united you are the worst. I will avoid you like the plague.
971,negative,@united is the worst airline in the world.
972,negative,@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management.
973,negative,@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry.
974,negative,"@united I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited"
975,negative,@united I will but right now I'm to angry
976,negative,@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines
977,negative,@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail
978,negative,@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair
979,negative,"@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time & lots of frustrated flyers standing around"
980,negative,@united I think DM would be better
981,negative,@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft  tell the truth! @unfriendly
982,negative,@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!....
983,negative,@united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly
984,negative,@united already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive..
985,negative,@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again
986,negative,@united really?  Someone called in sick and then someone FORGOT to call a replacement?!  Now an hour Late Flight to take off. #theworst
987,negative,@united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable
990,negative,@united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home
991,negative,"@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude."
992,negative,"@united  found a group of people who actually hates people more than ISIS, thats right United Airlines."
993,negative,"@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people"
994,positive,@united thank you
995,negative,@united by the time I finally get to Dallas I could have driven with less frustration and cheaper.
996,negative,"@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted."
997,negative,@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine!
998,positive,@united he has no priority and Iove it
999,positive,@united Pleased to be a Premier Platinum
1000,negative,@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting  in line to talk to someone about my bag. Status should matter.
1001,negative,"@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!"
1002,negative,@united i think he actually did not like your screen  @campilley 😃😃😃
1003,negative,@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?!
1004,negative,@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService
1006,negative,@united Just checking in again - what is the status of our claim.   It is going on 2 months with no attention to this?   We are very upset.
1007,negative,@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help?
1008,negative,@united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN.
1009,negative,@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement.
1010,negative,@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?
1011,positive,Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH”
1012,negative,@united In the process of recovering their car rental - condo rental $ in Florida. They called #United for an alternate flight #NOANSWER
1014,positive,@united thanks for listening! I definitely was not the only person in line who thought it was absurd.
1015,negative,@United We've been waiting on tarmac for >1hr because apparently UA1116 is overweight & we returned to gate. #WTF #fb
1016,negative,"@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked."
1017,negative,@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited
1018,negative,@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos.
1019,negative,@United blocked me from DM'ing them because they would rather I complain about them in a public forum
1020,positive,@united ok. I just submitted. Thanks for the opportunity to give feedback.
1021,positive,@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile!
1022,positive,"@united I will, as soon as I am done with my article.  Thanks!  ~Tom"
1023,negative,@united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere.
1024,negative,@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that?
1025,negative,@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston
1026,negative,@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.
1027,negative,"@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out."
1028,negative,@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass.
1029,negative,"@united I'm rebooked now, but the line was 300 people deep."
1031,negative,"@united @FlyEIA yes, they said it took more than an hour!"
1032,negative,@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder.
1033,positive,@united Ok thank again for your help!
1034,negative,@united Not a happy flyer.  UA flight 1161 from SFO to Cleveland.  Sunday 2/22.  Stay tuned for blog article from http://t.co/VdFdODqVGx
1036,positive,@united flight 1491...plane from SFO to DEN is basically on time.
1037,positive,@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back.
1038,negative,@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns
1039,negative,"@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD"
1040,negative,"@united This must be a drone “@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you..."""
1041,negative,"@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though."
1042,negative,@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them.
1043,negative,"@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted."
1044,negative,@united well that's big of you but I don't have terribly high expectations at this point.
1045,negative,@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿
1046,negative,"@united nice your app says US 4972 delayed by weather.  Pilot says waiting on fuel.  One in ur control, one not"
1047,positive,@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.
1048,negative,"@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?"
1049,negative,@united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired.
1050,negative,"@united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again.  Won't change our flight. Can we go now?"
1051,positive,"@united that would help! or how about integrate it into the App so I can just ""activate"" it and surf..."
1052,negative,@united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap
1053,negative,@united Nope - still no one helped me.  Giving up on united. #badservice
1055,negative,@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up.
1056,negative,@united I'd thank you - but you didn't help.  taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful
1057,negative,@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?
1058,negative,"@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!"
1059,negative,@united 45+ min at EWR baggage claim #stillnobags #ridiculous
1063,negative,"@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence."
1064,negative,@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j
1065,negative,@united at what pt do u just Cancelled Flight!  Finally got stndby 4 1pm flight. What a day!  #missedWork #clientNotHappy http://t.co/sUPrLfOi8T
1066,positive,@united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home.
1067,negative,@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early
1068,negative,@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option
1069,negative,"@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints"
1070,negative,"@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?"
1071,positive,@united look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE
1072,negative,@united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback & will be better
1073,negative,"@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ"
1074,negative,"@United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent."
1075,negative,"@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?"
1076,negative,"@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are"
1077,negative,@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit
1078,negative,"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense"
1079,positive,@united ok thx!
1081,negative,@united go to hell
1082,negative,"@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed"
1084,negative,@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights
1085,negative,"@united  18 flights so far this year. 13 delays including 2 Cancelled Flightations.  Late Flightst reason, crew needed mandatory sleep. IN MEXICO!"
1086,positive,@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.
1087,positive,@united counter agents at RDU deserve a medal. #thankyou
1088,negative,The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned.
1089,negative,@united Flight 211/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable!
1090,positive,@united thank you. Literally called for preboarding as I ran up.
1091,negative,@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts
1092,negative,"@united it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse"
1093,positive,@united that's brilliant Thankyou so much. Is it classed as part of carryon?
1095,positive,@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me
1096,negative,@united we've been here since 3am and you've Cancelled Flightled our flight twice
1097,negative,@united no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396
1098,negative,@united UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap.
1099,negative,@united from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK
1101,negative,@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight
1102,negative,@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help.
1103,positive,@united Great! I'm ready to go home.
1104,positive,@united wow you even answered back!  Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail
1106,negative,@united noooooooooooooooooooooope.
1107,negative,"@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily."
1108,positive,@united @JMS2802 : outsource it all United Airlines...your customers  are just loving you for it. Outsource. Outsource. Outsource.
1110,positive,@united Thank you! You need to follow back tho otherwise I can't DM you. X
1111,negative,"@united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people"
1113,negative,@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.
1114,positive,@united Just sent! Thanks :)
1115,negative,@united already missed  connection ugh
1116,negative,"@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft."
1117,negative,@united How do I formally complain about your customer service handler who misconnected me. I was denied boarding & I now lost my bag. Help!
1118,negative,@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info.
1119,negative,@united flight 3763 IAd-Sat. We're on the outdoor track for an hour
1120,negative,@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline w/out WiFi...and pls no 'unwind' BS.
1121,negative,@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again
1122,negative,@united you're the reason this whole travel experience has been a nightmare
1123,negative,@united what a pointless tweet. At least @AmericanAir asked me to follow them to try and resolve
1124,negative,@united that's not even an apology
1125,negative,@united that's cool - now what?
1126,negative,@united - SERIOUSLY it's 2015?!?!  NO WiFi on a 5hr flight from CLE-SFO #1589.  You're the ONLY airline without WiFi...
1127,negative,"@united, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv"
1129,negative,@united #unitedairlines so is it 6:20 pm or 12:20?   ORD ABQ 3709.   I can't even take a walk without missing a change.
1130,negative,"@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room"
1131,negative,"@united Either is fine. However, plundering my hard-earned dollars is not fine."
1133,negative,"@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?"
1134,negative,"@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status  on an airline that's unsafe? STUNNING"
1135,negative,@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation?
1136,negative,"@united Awesome flight crew on UA1589, re the plane,  the  Jurassic period called and they want their dinosaur/plane back!"
1137,negative,"@united In 2015, United is ""unable"" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice"
1138,negative,"@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981"
1139,negative,@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT!
1140,negative,"@united
You really know how to piss people off. Your Farelock option is fake!"
1141,negative,"@united, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to ""sick pilot"". no compensation. They Do. Not. Care."
1142,negative,@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔
1143,negative,@united We're hoping to hear from you actually.
1144,negative,"@united shes been rescheduled for today, but with the frigid cold, being a possible reason for ""maintenance"" it could be the same issue 2day"
1145,negative,"@united It's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance""."
1146,negative,"@united b) I contacted you directly, and the phone service was Laissez Faire at best.  The problem isn't a Cancelled Flightled a flight."
1147,negative,"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out."
1148,negative,"@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags"
1149,negative,@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.
1150,positive,@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911
1151,negative,@united gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight  board http://t.co/HfoF33iyhi
1152,negative,"@united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?"
1153,negative,"@united Cancelled Flights flt from EWR. ""No crew"".Tells wife & 4 yr old to ""get to NY to catch @AirCanada"" to YYZ! Good #customerservice is dead."
1154,negative,"@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United"
1156,negative,@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket
1157,negative,@united 1.75 hour delay.  Nothing says sorry like a voucher.  Missing time with family.  #family #precioustime
1159,negative,@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G
1160,negative,"@united is unfriendly screw family, that hates kids and moms. now waiting on  UA871... pray its better FYVRFN ..due to agent error and tickt"
1161,negative,"@united  gate agent at EWR "" if you are disabled or in a wheel chair, it's time to board, please step"". STEP UP??? Lol"
1162,negative,@united it won't help...been there done that.
1163,negative,@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals
1164,positive,@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx
1165,negative,@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag
1166,negative,@united we had four scheduled flights on this reservation and literally did not take one! Unreal
1167,negative,@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over
1168,negative,@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap
1169,negative,@united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt.
1170,positive,@united thank you!
1171,positive,@united Thanks for the update.
1172,negative,@united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR
1173,negative,@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too?
1174,negative,"@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details."
1175,negative,@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).
1177,positive,@united just confirmed a seat! Crisis averted! Beers won't be missed now
1178,negative,@united was that English? I'll DM though I don't think you'll make a plane appear.
1179,negative,@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭
1180,negative,@united sitting in a plane with no pilot.  Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks
1181,positive,@united Understood and thanks! I should have tried reaching out sooner.
1182,negative,@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?
1183,negative,@united received hotel but no food.  Also email for 3750 miles.  Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation?
1184,negative,@united Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines
1186,negative,"@united and most frustratingly, all this delay happened either at the gate, or even onboard the aircraft! No heads up in advance!!!"
1187,positive,@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA
1188,negative,"@united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!"
1189,negative,@united Ha… you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once.
1190,negative,@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!!
1191,positive,@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior
1192,negative,@united  #UnitedAirlines  how long will1531 be delayed.
1193,negative,@united Why isn't the flight status updated to delayed UA1532 no board
1194,negative,@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better..
1195,negative,@united i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help!
1196,negative,@united you suck.    9 hour delay?!
1197,negative,@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.
1199,negative,"@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes."
1200,negative,@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed!
1202,negative,@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins?
1203,negative,@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport
1204,negative,@united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER!
1205,negative,@united still no response??
1207,negative,@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me
1208,negative,"@united There is no ""reference number."" Your agent told me to ""just drive to the airport"" because ""I can't reach anyone there to deliver..."""
1209,negative,@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops.
1210,negative,@united My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you.
1211,negative,@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed?
1212,positive,@united Thanks!
1213,negative,@united 768 SFO to BOS and no internet it is 2015 what gives?
1214,negative,"@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!"
1215,negative,@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!!
1216,negative,"@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way"
1217,negative,@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr?
1218,negative,@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE
1219,negative,@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines)
1220,positive,"@united been solved,  they finally picked up the second time I called,  thanks for the response JH!  7:21 to dulles works!"
1221,negative,"@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants."
1222,negative,@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united
1223,negative,@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead
1224,negative,@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac!
1226,negative,"@united thanks for the link, now finally arrived in Brussels, 9 h after schedule..."
1228,negative,@united 2nd flight in two weeks that you have lost my bag!  Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE
1231,negative,"@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues"
1234,positive,@united has the best customer experience via twitter - huge fan!!!
1236,negative,@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone.
1237,negative,"@united Beyond frustrated  Sked change = no seats, earlier departure and double layover.  Of course only seats are $$++.  Cust svc no help"
1238,negative,"@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR."
1239,positive,@united love the new 1st class breakfast!
1240,negative,@united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united.
1241,negative,"@united flight Cancelled Flightled,  and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD,  just arriving earlier!  Help!"
1242,negative,@united so is the ^JJ standing for Just Joking?  I am not finding the humor.
1244,negative,@united at this point I made it home on my own.
1246,positive,@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again!
1247,negative,"@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go.
J"
1248,negative,"@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place."
1249,negative,@united it wasn't a comment. It was a question. But thanks for your copy and paste response
1251,negative,"@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!"
1252,negative,@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR
1253,positive,@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!!
1255,negative,@united how about starting without the robotic response?
1257,negative,"@united You can't control turbulence, but you can control customer experience, lot of scared people up here."
1258,negative,"@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck."
1259,negative,"@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR"
1260,negative,@united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice
1261,negative,@united flight 433 lets go you look like clowns no one is giving up 1st class for $500
1263,negative,@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService
1264,positive,@united Cool. Thank you.
1267,positive,@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight
1268,negative,@united as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #ServiceFail
1270,negative,@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice
1271,negative,"@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again."
1272,negative,@united current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long & why not make this option available online?
1273,negative,@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE
1274,negative,@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection.
1275,negative,@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy
1276,negative,.@united Not what's been shared by the pilot with passengers!
1277,negative,@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu
1278,negative,@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat?  WTF.
1279,negative,"@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful."
1280,negative,@united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse!
1281,negative,@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning
1282,negative,"@united Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?"
1283,negative,".@united You may ""dislike delays"" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time."
1284,negative,@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay
1286,negative,"@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit"
1288,negative,@united Making sure your flights aren't delayed due to poor maintenance would be a start.
1289,negative,@united hilarious
1290,negative,@united hahahahaha ya tried that already
1292,negative,"@United ""Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages."""
1293,negative,@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool
1294,negative,"@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm"
1295,negative,"@united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee"
1296,negative,@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere
1297,negative,@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.
1298,negative,"@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!"
1300,negative,@united you need a bag bouncer. Get it together
1302,negative,@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit?
1303,negative,"@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool."
1304,negative,UA3388 @united was Cancelled Flightled not delayed.  Re-Flight Booking Problems still 90 miles from home.  At least acknowledge the Cancelled Flightlation.
1305,negative,@united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight
1306,positive,@united Was able to send the DM. All good now.
1307,negative,@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats...
1308,negative,@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly
1309,negative,@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end?
1311,negative,@united well for a start it would be nice if your ticket was actually in the system when you change a flight
1313,negative,@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending.
1314,negative,@united no they did not want to deliver at my house. Had to go to sombrons else house
1315,positive,@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.
1316,negative,"@united I guess you have to ""follow"" me in order for me to send you a DM.. I tried and it won't send."
1318,negative,"@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback"
1319,negative,@united I have sent a message with a bag tag. Have you looked?
1321,negative,"@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?"
1322,negative,"@united why do I check in online if I still have to wait in line for an hour to ""check in"" at counter? #fuckinlame  @naia_miaa"
1323,negative,@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.
1324,negative,@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever
1326,negative,@united an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff
1327,negative,"@united - 75% of a plane's passengers boarding in your ""Premier"" groups might be an indication of a broken process."
1329,positive,@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E
1330,negative,"@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again."
1331,negative,"@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet"
1332,negative,"@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH"
1334,negative,@united Do you have a further update on the suitcase today please.
1335,negative,@united literally sucks
1336,positive,@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien
1337,negative,@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS
1339,negative,@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.
1340,negative,@united this is the second time my flights been Cancelled Flightled... Like really?
1341,negative,@united really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? #inconvenience. Downgraded but not on ticket
1343,positive,@united I am impressed with your super-fast reply to @CGJase
1344,positive,"@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!"
1345,negative,"@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised...."
1346,negative,@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting?
1347,negative,@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable
1349,negative,@united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail
1350,negative,@united was trying to change a flight online but got an error can you help via DM?
1352,positive,@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air.
1353,negative,@united you are terrible.
1355,negative,"@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight"
1356,negative,@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me.
1357,negative,@united … But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR
1358,negative,"@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 …"
1359,negative,@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.)
1360,negative,@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too.
1362,negative,@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience?
1364,negative,@united @DelonGerry ual sucks
1365,negative,@united not happening.  Delta took care of us.  Peace!
1366,negative,BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines
1367,negative,@united you have now lost my bag. Never ever flying United again #joke
1368,negative,"@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue"
1369,negative,"@united Missed UA1568 connection due 2 mechanical failure UA1543 (""uplink prob""). I will lose ~$400 in clients Mon. How can you compensate?"
1371,negative,@United so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United
1372,negative,"@united Yes I did.  We headed out to de-ice 5 minutes after I sent it to you.  Made it to Austin, but am now waiting for the luggage."
1374,negative,"@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!"
1375,negative,@united doesn't help the 100 or more passengers that just arrived an hour Late Flight.
1376,negative,@united 40 minutes on tarmac now. That's after 9 hour delay.
1377,negative,@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1
1378,negative,@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz
1379,negative,@united Is flight 746 going to sit on the tarmac FOREVER?????????
1380,negative,@united One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional.
1381,negative,@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons
1382,positive,@united I wanna be grand staff
1383,negative,"@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why..."
1384,negative,@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate
1385,negative,@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.
1386,negative,@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate.
1387,positive,@united I wanna be ride United airline! I love airplane
1388,negative,"@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??"
1389,negative,@united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity
1390,negative,"@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?"
1391,negative,"@united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ"
1392,negative,"@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don’t see that it has taken off yet"
1393,negative,@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted
1394,negative,"@united This is the 2nd time I was rebooked (w/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?"
1395,negative,"@united If you consider 50 mins for bags @ 10:00pm on a Sunday night ""as fast as they can"", you should reconsider what you think that means."
1396,negative,"@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United"
1397,negative,@united why do you want me to be loyal  if don't let me carry on my bag that easily fits in overhead
1399,negative,@united On top of that I paid for 1st class and my wife got stuck in coach.
1400,negative,@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck.
1401,negative,"@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united"
1402,negative,@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence
1403,negative,@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever
1404,negative,"@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat?  Why is it announced to leave it for rollers? Thx"
1405,negative,@united maybemange the airline alittlebetter. Arrived at LAX and no GATE! #howisthatpossible always the same thing w/u
1406,negative,@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?
1407,negative,"@united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded"
1408,negative,@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight.  #unacceptable #ORD
1409,negative,"@united Nope, no more chances. Your airline messed up both ways of our trip."
1410,negative,@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice?  How about all gate checked? Thx
1411,positive,@united you're my early frontrunner for best airline! #oscars2016
1412,negative,"@united  bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info."
1413,negative,@united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!
1414,negative,@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars
1415,positive,@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky
1416,negative,@united will lose my bag but won't give me free pretzels #frauds
1417,negative,"@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS"
1418,negative,@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter
1419,negative,@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved!
1420,negative,"@united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!"
1421,negative,@united is it even legal for you guys to advertise flights that you cant honor??
1422,negative,@united customer service is the WORST. hanging up on customers intentionally after one hour on hold.
1423,negative,@united was forced  to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic
1424,negative,"@united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away"
1425,negative,"@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error)."
1426,negative,@united it will be on a different airline.
1427,negative,@united and was told that its been the case for weeks but is still not resolved.
1428,negative,"@united clicked ""upgrade now"" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59"
1429,negative,@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support
1430,negative,@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!
1432,negative,@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2
1434,negative,"@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around."
1435,negative,@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2
1436,negative,@united i need help but in spanish
1437,negative,"@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online"
1438,negative,@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them?
1440,negative,@united UA1731 - Denver to Austin...  Still on the ground...
1441,negative,@united either your staff or whoever you contract with at PVD is failing you big time tonight...
1443,negative,@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore?
1445,negative,"@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN"
1446,negative,@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think
1447,negative,@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi
1448,positive,@united will do. Thanks for the help. Cheers
1449,negative,"@united bull crap.  I spent $600 on a recent trip.  That's not small change. I got 10,000 AA miles.  Would have only been 6600 UA"
1450,negative,@united yes I did. Terrible service from your courrier
1451,negative,@united compensate us for new clothes bet you won't
1452,positive,@united I have 8 flights with you in the next two weeks :) let's make some good memories!
1453,negative,"@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)"
1454,negative,@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving
1455,negative,@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams
1456,negative,"@united I tried the online tracking and they said something like ""attempting to locate luggage"""
1457,negative,@united your worker told us not to call because we'd be talking to someone in Thailand...
1458,negative,@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.
1459,negative,@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do
1460,negative,@united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground.  #liars #united
1461,negative,@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus?
1462,negative,@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections
1463,negative,"@united if you don't like delayed bags, why do you let it happen so much?"
1464,negative,@united the delay is due to customer service for 20 people?  What about the DIS-SERVICE you provided for 100+?  #FlightFail #Hour20Delay
1465,positive,@united he is so excellent and so reliable :) #happycustomer
1466,negative,@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS
1467,negative,@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service'
1470,positive,@united it was delivered! Thank you for making sure it arrived at my doorstep!
1471,negative,"@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc."
1472,negative,"@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business."
1474,positive,“@united: Looking for a reason to travel? #quote http://t.co/GGuIg3t28z”
1475,negative,@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?
1476,negative,@united Thanks for the vague canned response that doesn't address the issue!
1477,positive,@united thank you!
1478,negative,@united that's not good enough for all of us affected by the awful organization and timing and have now been set back
1479,negative,@united  Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.
1480,negative,@united Why is my time less important to you?  #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail
1481,negative,@united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice
1482,negative,@united I did. It took about an hour and a half though
1483,negative,@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn
1484,negative,@united i did but i got nothing from it. Just dissapointment =(
1485,negative,@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M
1486,positive,@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations.
1487,negative,@united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa
1488,negative,@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe.
1489,positive,"@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)"
1490,negative,@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate.
1491,negative,@United #1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate
1492,negative,@united Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent.
1493,negative,@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate?
1494,negative,@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.
1495,negative,@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free.  Your excellence in operational efficiency is showing
1496,negative,"@United ""delayed due to customer service"" Huh? http://t.co/XlTV5z6sT1"
1497,negative,@united what about the poor customer service at checkin at Kansas KCI?!? That's it???
1498,negative,@united except all of that delayed the flight anyway.
1499,negative,@United maybe find a different gate #ua1758
1500,negative,@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous
1501,negative,@United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt?
1502,negative,@united wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke
1503,negative,@united can we get an explanation on why UA978 from São Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.
1504,negative,@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative.
1506,negative,"@united I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option."
1509,negative,"@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484"
1511,negative,@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge
1512,negative,@united is so cheap they couldn't afford to run the AC on #UA1510. They took pressure cooker to a new level. #Cheap #WorstAirline
1513,negative,@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always
1514,negative,@united Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago.
1515,negative,@united sitting on UAL 683 - a comedy of errors.  UAL is incompetent
1516,negative,"@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?"
1517,negative,"@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo."
1518,positive,@united bummer but thank you for the quick response
1519,negative,@united I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so.
1520,negative,@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow.
1521,negative,"@united You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent"
1522,negative,@united resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it.
1523,negative,@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been
1524,negative,"@united, you just caused a riot on the airplane. Never seen anything like this"
1525,negative,"@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there."
1526,negative,@united so glad I've been waiting for 1 hour and 15 minutes and Ive been transferred 3 times without resolving anything. Worst service ever.
1527,negative,@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep.
1528,positive,"@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!"
1529,negative,@united lol too little too Late Flight
1530,negative,@united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM
1531,negative,@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability
1532,negative,@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin?  Pls start charging. http://t.co/2nY5TuXFqf
1533,negative,@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins.
1534,negative,@united Why did you load us in this flying sardine can if you knew the pilots were 2 hours Late Flight?? #incompetent beyond belief
1536,negative,@united your seats are god awful.
1537,negative,@united good try but @SouthwestAir got her here safer and sooner
1538,positive,@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled.
1539,negative,@united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed!
1542,negative,@united I'm on UA1118 and my direct tv isn't working.  How do I avoid this in future?
1543,negative,@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK
1544,negative,@united i sure will
1546,negative,"@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?"
1547,negative,"@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s."
1549,negative,@united customer service sucks!  They hang up after waiting an hour and talking for 5 minutes.
1550,negative,@united JP - DM message who? Can't get a DM through to @united
1551,negative,@united strikes again! Why board anyone if there's something wrong with the plane? Common sense.
1552,negative,@united:  thanks for the miserable trip GNV<<<FSD on 2.19-2.21.
1553,negative,@united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting.  Now day Late Flight. No apology or upgrade offer to LHR from ORD???
1555,positive,@united social media team is on point on #OscarNight :)
1556,negative,@united always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence
1557,negative,@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united
1558,negative,@united this is it... Last time I fly #UnitedAirlines  you screw up every trip now will be stuck in ord and miss work.
1560,negative,"@united I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay."
1561,negative,@united I need help with a missing bag.
1562,negative,@united I was. But I have given up.
1564,negative,@united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help!
1565,negative,@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp...
1566,negative,@united is the worst airlines sitting on the plane at  Houston-bush airport now for an hour and a half waiting for Late Flight passengers
1567,negative,@united might possibly have the worst service on the planet.
1568,negative,@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited
1569,negative,@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR
1570,negative,@united and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there
1571,negative,@united and pick it up and just bring it on the shuttle. When I went to double check on that they said it was still on the concourse
1572,negative,@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse
1573,negative,@united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better
1574,negative,@united UA1534 has now had 11 different departure times. Wtf. Make up your mind.
1575,negative,@united thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence
1576,positive,@united thank you for following up!
1577,positive,@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you.
1579,negative,"@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?"
1583,negative,@united was so on point for 5/6 of my flights this past week . . But this last one really sucks shit
1584,negative,@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!
1585,negative,@united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy!
1586,negative,@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing
1587,negative,@united How about free wifi when your flights delayed? Only 20 mins allowed!
1590,negative,@united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies
1591,negative,@united this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston
1592,negative,@united why do you hate your passengers?
1593,negative,@united how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance
1594,negative,.@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good.
1595,negative,@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR
1596,negative,@united what a long day of delays. Please get us to Dallas tonight!!!!  Fingers crossed!!!  #winterstorm2015 #whichisworsedenordfw.
1597,negative,@united -How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool!
1598,negative,@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location
1601,negative,@united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on
1602,negative,"@united, there is no good word for describing how angry and pissed off of a customer you have made me."
1603,negative,"@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever.  #UnitedAirlines"
1604,positive,@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN
1605,negative,"@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!"
1606,negative,@united false.
1607,negative,"@united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all."
1608,positive,"@united thanks, it was my first time in a United lounge and felt welcomed."
1609,negative,".@united all other ANA ticket holders get to use the lounge, too. But not us. Because United booked us. #grumpykim"
1611,negative,@united Never had a flight delayed an hour due to an unbalanced load. And more delays at @flyLAXairport. Great job idiots.
1612,negative,@united 100. % failure in 2015 #UnitedAirlines
1613,positive,@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk
1614,negative,"@united you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know,  #UnitedAirlines"
1615,negative,"@united Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays."
1616,negative,@united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever
1617,positive,@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. 🙅🙅🙅
1618,negative,@united but we are on All Nippon now (booked by United to replace the one we missed).
1619,negative,@united what is this subtlety gate changes? Are you kidding with me?
1620,negative,"@united been good 15yr ""friendly skies"" relationship. 2day agent told me I'm ""only Canadian"" and thus not good enough for military preboard"
1621,negative,@united yes was trying to upgrade my seat. Now there are no available spots
1622,negative,“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” inconvience*
1624,negative,“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.
1625,negative,".@united I think not. I'm not flying you again, if I can help it."
1626,positive,@united Resolved. Over hour of work on  ground & somehow the system reset itself during takeoff. I appreciate the quick response/service.
1627,negative,@united  always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever
1628,negative,"@united we were told when we checked in, as soon as we were allowed to, that there are no other seats available on the plane except middle."
1629,negative,@united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071
1630,negative,".@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?"
1631,negative,@united you always surprise me with the awfulness of your airline. You guys suck. #worst
1632,negative,@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD
1633,positive,@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen.
1634,positive,@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure
1635,negative,"@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people."
1636,positive,"@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all"
1637,negative,@united customer service what's That???
1638,negative,"@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline"
1640,negative,@united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!!
1641,negative,"@united that's what you have said for years, you are losing customers!!!!!!"
1643,negative,@united. Once again your lack of customer centricity us astounding
1644,negative,@united now this http://t.co/uygeW2Nosr
1645,negative,"@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles"
1646,positive,@united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough.
1647,negative,@united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off
1648,positive,@united look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ
1649,negative,@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up!
1650,negative,". @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines"
1651,negative,"@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!"
1652,negative,"@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!"
1654,negative,"@united no, we still have not heard anything from anyone at @united or the @ErieAirport"
1655,negative,@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.
1656,negative,@united so the last seg of my flight from Denver (DEN) to hayden/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage
1657,negative,@united 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service!
1659,negative,@united We waited 40 min for our bags after a 45 min flight #nomorecheckedbags
1660,negative,@united now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ??
1661,negative,"@United​ has Cancelled Flighted 1 arrival into SHV tonight & the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status."
1662,positive,@united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise
1664,positive,@united I trust you enough to put my coat in my checked bag!
1665,negative,@united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed
1666,negative,@united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight
1667,negative,@united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately.
1668,positive,"@united finally made it to rep, who solved my problem."
1669,negative,@united you guys are complete ass
1670,positive,@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!
1671,negative,@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.
1672,positive,@united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock!
1674,negative,@united - Plane came in with broken seat.  Rather than fix it they put a broken sign on it and separated me from my kids.
1675,negative,@united worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight
1677,positive,@united went to Customer Service kiosk and they were able to help out! Still thanks for following up!
1678,negative,@united have you read your own same day travel change policy?
1679,negative,"@united your b737-800w  literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k"
1681,positive,@united nope all set. Thx for checking.
1683,negative,"@united my flight was already Cancelled Flightled this morning because of a ""snow storm in Denver"". And now I'm in DC waiting for a pilot to get on+"
1684,negative,@united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks
1685,negative,"@united the most frustrating flying experience. One continuous ""I dunno what time you will leave today. "". Dunno?! That's code for ...?"
1686,positive,"@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos."
1687,negative,@united has an United flight ever been on time. #americanisbetter
1688,negative,@united I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! #disgruntled #whatacluster
1689,negative,@united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!!
1690,negative,@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains!
1691,negative,"@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor."
1692,negative,@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled
1693,negative,@united flight from san fransico to jfk was evacuated why?
1694,negative,"@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending"
1695,negative,@united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous!
1696,negative,"@united ... I want my bag off flight 1142, what do I do now?"
1697,negative,@united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime
1699,negative,@united I hope you lose the next govt contract
1700,negative,@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux
1701,negative,@united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!
1702,negative,@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show
1703,negative,@united ridiculous! I have to be refunded whenever I get at my final destination or not!
1704,negative,@united stay more than 24h traveling ans sleeping on the airports floor
1705,negative,@united seriously?   UA 806.  Delayed because of the copilot isn't here?  For 1.5 hours and he is only flying from Raleigh? Disappointing
1706,negative,@united seriously. This is just complete bs.
1707,negative,"@united, we've been waiting for over an hour for our luggage- what gives?"
1708,negative,@united the costumer services here at Denver Intl Airport is ridiculous bad!
1709,negative,@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks
1710,negative,@united I have proof that my situation now is due to company mistake
1711,negative,@united ouch not fair
1712,negative,@united is synonymous to with #rude. And #cheap. You really don't know how to value the customer
1713,negative,@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling
1714,negative,@united if I miss the #Oscars I'll never fly united again
1715,negative,@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy
1716,negative,"@united flight delayed...again...every time. ""Maintenance issues"""
1717,positive,@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work.
1718,negative,@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned
1720,negative,@united and I was denied an upgrade because of catering issues??? #poorservice
1721,negative,@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work!
1722,negative,"@united heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email."
1723,negative,"@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️"
1724,negative,@united on line baggage system complete rubbish. bag missing 2 days. No meaningful information.
1726,negative,@united thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ
1727,positive,"@united thx off the response, finally got through the 45 min wait and talked to someone."
1728,negative,@united so unhelpful... http://t.co/vBfIeo2qJC
1729,negative,@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again
1730,negative,@united - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l
1731,negative,@united @rayja9 flying to las vegas out of Chicago flight is Late Flight and no announcement has been made
1732,negative,@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation
1733,negative,"@United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules."
1734,negative,"@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space."
1736,positive,"@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated"
1738,negative,"@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour & crew is at their hrs limit & we deplane. Unacceptable."
1739,negative,@united stuck in YYZ because staff took a break? Not happy 1K....
1740,negative,@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.
1741,negative,@united pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame..
1742,negative,"@united agent, ""You should use the bathroom before boarding.. Toilets onboard are full."" Oh you can expected a strongly worded email FUnited"
1743,negative,"@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks."
1744,negative,@united united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car.
1745,negative,@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means.
1746,negative,"@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update."
1747,negative,@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?
1748,negative,@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge.
1750,negative,@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO.
1751,negative,"@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me"
1752,negative,@United is offering to reroute my SFO flight to LAX. Might be geography class time.
1753,negative,@united thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer
1754,negative,@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport
1755,negative,@united flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car.
1756,negative,"@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight.  Airlines are the absolute worst"
1757,negative,@united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable
1758,negative,"@united missing my amazing us bank work conference, not ok.  What do I do now?????"
1759,negative,"@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !"
1760,negative,@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight
1761,negative,@united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow.
1762,positive,@united this is why I fly @SouthwestAir ... Never have any issues
1763,negative,@united has terrible customer service & doesn't feel the need to notify its customers when their flights are delayed
1764,negative,"@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing."
1765,positive,@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever!
1766,negative,@united trying to check in for tomorrow's flight. website keeps timing out. what's up?
1767,negative,"@united yes, computer would allow me to get to San Diego quick but customer service will not help.  Says can't rebook http://t.co/KcVUbUYExc"
1768,negative,"@United says we had a weather delay in #YXE this morning. The ""weather"" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx"
1770,negative,"@united It was Cancelled Flightled, none of the passengers were notified. Complete violation of travelers' rights.  @AerocivilCol"
1771,negative,@united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight
1774,negative,“@united:That's not something we like to hear. Hopefully our staff can resolve & have you on your way ASAP. ^ML”:3:15 & still not resolved
1777,negative,"@united Waiting for 3494 EWR-ORD, delayed 47 mins. Might miss 5491 ORD-YWG at 6pm CT. Any room on 5644 ORD-YWG in case I miss connex?"
1779,negative,"@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!"
1780,negative,@united I missed my connection already. Then I missed the next flight they put me on.  Now I'm going to LAX instead of Hawaii.  :(
1781,negative,@united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries
1782,negative,@united line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time.
1783,negative,"@united 

There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations."
1784,negative,"@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service."
1785,negative,@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed
1786,negative,"@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff"
1787,negative,"@united Waiting half an hour for my checked bag at EWR (& that was Priority); disappointing, usually you guys are good."
1788,negative,@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN
1789,negative,"@united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me.  Great 1K service 👎"
1790,negative,@united you guys are gay
1791,negative,@united the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday
1792,negative,"@united - so they changed depart from 1:45 to 2:00pm & it is now 1:40pm & the Capt. just got off the plane to find a smoothie, 2pm my ass!!!"
1793,positive,"@united Thanks so much , my passport was recovered"
1794,negative,@united  Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http://t.co/tFjfMSHa2k
1796,negative,"@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??"
1797,negative,@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate
1798,negative,"@united a baby shit its pants half way through my flight and it smelled like shit, what are you going to do about this?"
1799,negative,"@united You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?"
1800,negative,@United rescheduled my return flight from #Japan?  Uh why?  Trying to call #UnitedAirlines #customerservice - 45 min wait.  #fun
1801,negative,@united is by far the worst airline ever 😡😡
1802,negative,"@united, no. Re-booked with American and United said they'd transfer our bags to them."
1803,negative,@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better.
1804,negative,@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed
1805,negative,@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess
1807,negative,@united more people would catch their flights if your attendants had more help!
1808,negative,"@United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch"
1809,negative,Only 14 biz days (18 calendar) to respond to my inquiry @united ?  I hope your standards are universally adopted :-/ #BadCustomerService
1810,negative,@united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail!
1811,negative,@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K
1812,negative,"@united your website is fucked up. Now instead of a $416 flight I should’ve had yesterday, it’s $514 today. Thanks."
1813,negative,@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid
1814,negative,"@united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?"
1815,negative,@united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I
1816,negative,@united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to
1818,negative,@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on
1819,negative,"@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649"
1820,negative,"@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed"
1821,negative,@united I unfortunately didn't get her name :( she was not nice!
1822,negative,@united  what did you do with my seat. International connection. Seriously?
1823,positive,@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight.
1824,negative,@united My bag is lost and I can't get ahold of anyone that can help
1825,negative,@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!
1826,negative,"@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a ""no show"""
1827,positive,@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!!
1828,negative,@united never flying United again! Worst experience ever
1829,negative,"@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went."
1831,negative,@united cannot direct message you you do not follow us. I want my luggage.  Please hep
1833,negative,@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable.
1834,negative,@united we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service
1835,negative,@united direct messages not going through please help
1837,negative,@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app
1838,negative,@united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!!
1839,negative,@united   Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a
1840,positive,@united will do. Just need to get CVG.... and my bag too. Thanks
1841,negative,"@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium."
1842,negative,@united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight!
1844,negative,"@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai"
1845,negative,@united so what's the solution?
1846,negative,@united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted?
1847,negative,@united no. I need you to have more than 2 agents at check in.
1848,negative,@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper
1849,positive,"@united we got it, thanks."
1850,negative,@united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do..
1851,positive,"@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam"
1852,negative,@united severely under staffed at Iah.
1853,positive,@united amazing hospitality and helpfulness from Anthony Lastella. Great staff 👏👏👏✈️ def flying #united again.
1854,negative,@united this 2 hr delay is a vacation buzzkill
1855,positive,"@united just touched down in Miami - not too far off , Nicely done united 👍"
1857,negative,@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1
1859,negative,"@united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs"
1860,negative,@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues
1861,positive,"@united it was very comfortable, now waiting for our luggage"
1863,negative,"@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming"
1864,positive,@united thank you
1865,positive,@united finally got through and they were very helpful. Appreciate it!
1868,negative,@united not for me.  I am on another Ua flight 2 gates down that was held 15 mins for cnx pax.
1870,negative,“@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer
1871,negative,@united not my luggage
1872,negative,@united it's boarding time for ua3882 but no crewe
1874,positive,@united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow
1876,negative,@united no way one person is working entire security checkpoint in EWR 🆖
1877,positive,@united THANK YOU!
1878,negative,@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF
1879,negative,@united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening?
1880,negative,@united oh I did. Was still lost. Your tracking system stinks as does the delivery system.
1881,negative,@united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL
1883,negative,@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable
1884,negative,@united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened?
1885,negative,@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2
1886,negative,@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi
1887,negative,@united  I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand
1888,negative,@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService
1889,negative,@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate
1890,negative,"@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting"
1891,negative,@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.
1892,positive,@united worked out after all. Thanks for your immediate reply!!
1893,negative,@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain
1895,negative,"@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together"
1896,negative,@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST!
1897,negative,@united this customer service experience will be tweeted for quality assurance.
1898,negative,@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!!
1901,negative,@united any chance you could help rebook?? My flight Cancelled Flightled
1904,negative,@united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws
1907,negative,@united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr
1908,negative,@United give me a direct number I can call regarding my lost baggage immediately.
1909,negative,@united involuntarily bumped your passenger and can't guarantee them another flight for three days!
1910,negative,@united Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've
1911,negative,"@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!"
1912,negative,".@united Our newest delay, right now http://t.co/96fTLZWtvO"
1913,negative,"@united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that ""really there are 3 not 4 seats"""
1914,negative,@united 50 min on hold trying to book award flight because site errors out.  Agents ask for my pin to see platinum availability??? badbadbad
1915,negative,@united is a joke.  Lots of angry people at IAH this AM.
1917,negative,@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy)
1918,negative,"@united Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?"
1920,positive,"@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back."
1923,negative,"@united right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?"
1924,negative,@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight
1925,negative,@united Delayed more and more these days. MCO > IAD. Fingers crossed I make my connection home to Albany. #united1K
1926,negative,"@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada"
1927,negative,@united I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed.
1928,positive,@united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD
1929,negative,@united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time
1930,negative,"@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here"
1931,negative,@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail
1932,negative,@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel
1933,negative,@united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue!
1935,negative,"@united, more lies... http://t.co/BEqoTLNugc"
1936,negative,@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line..
1937,negative,@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired
1938,positive,@united thank you
1939,negative,"@united, I don't believe that you do.. http://t.co/7z3GqEBfK2"
1941,negative,"@united : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks"
1942,negative,@united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever!
1943,negative,@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta
1944,negative,@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.
1945,negative,@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/
1946,negative,@united fuck you for not caring 😢
1947,negative,"@united its been five days, I'm just asking you to clarify your policy on car seats. I don't want to have to take this higher up."
1949,positive,Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH
1950,negative,@united if you lost my belongings then BE HONEST!
1951,negative,@united Back at the Denver airport and ready for round two today. Ready to get home!
1952,negative,@united  of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll
1953,negative,@united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!
1954,negative,@united @delta lost my luggage from ATL to  hdn luggage in denver and said @united will deliver my luggage to HDN airport claim# hdndl11785
1955,negative,@united If United loses your baggage they will get it to the airport in the country your in and then it disappears!
1957,negative,"@united Thank you for wasting my time & money. Not only will I now arrive 5 hours Late Flight to my destination, but..."
1958,negative,@United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you!
1959,negative,@United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue?
1960,negative,@united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact!
1961,negative,"@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks"
1962,negative,@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!
1963,negative,@united I have never been mislead by a company as many times as I have this week by United Airlines!
1964,negative,@united I would never fly United Airlines again!
1965,negative,@united I am still in the airport waiting for my flight.
1966,negative,@united your airline has been telling me that my luggage is one hour away from my destination for 5 days!
1967,negative,@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow
1968,positive,@united just did! Thank you!
1969,positive,@united thank you!
1970,negative,"@united Cancelled Flights your flight then sends you an email saying ""think about your next flight..."" #customer #outrage http://t.co/KkwiwI97A4"
1971,negative,"@united did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers"
1972,negative,@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!
1974,negative,@united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs.
1975,negative,"@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better."
1976,negative,@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY
1977,negative,@united no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?
1978,negative,@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta
1979,negative,"@united I would understand if weather was the issue, but bc of airline maintenance I had to sleep on an airport floor and lose an entire day"
1980,positive,@united I am - thank you!
1981,negative,@united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491
1982,negative,@united @wamo66 after 2 hours and 20 minutes most of which I was on hold I was able to get the Cancelled Flightled flight changed to Delta.
1983,negative,"@united no, ua 6 finally Cancelled Flighted after hrs of delay. The replacement flight leaves Late FlightR than this one was scheduled tomorrow. Not cool."
1985,negative,@united overbooked by FIFTY people?!? the worst.
1986,negative,@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is.
1987,negative,@united I would like to know what is the easiest way to get a refund.
1988,negative,"@united help me, united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?"
1989,negative,@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here
1991,negative,"@united your service need work - check out this Bush airport ""customer service line"" last nt #unitedagainstunited http://t.co/g00sAozgtv"
1992,negative,"@united you realize you've said this already. At least last time you asked if I needed ""help"""
1993,negative,@united Thanks.    This one was delayed an hour and a half prior to scheduled departure.
1994,negative,"@united Also, your phone customer service is almost useless. http://t.co/Mb3bJwGOAp"
1995,negative,@united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold
1996,negative,"@united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting."
1997,negative,@united can you not get the first flight of the day off the ground on time?   #1531.  Let's go.......
1998,positive,@united thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5
1999,negative,@united What does delayed due to Customer Service mean for UA761?
2000,negative,@united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel
2001,negative,@united flight #1 no luck on #standby
2004,negative,"@united I'm not sure it will have ""next time""..."
2005,negative,@united now the weight restriction? 'We'll try to get as many of you as we can on this plane'
2006,positive,"@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO"
2007,negative,@united you a bish
2010,negative,@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage.
2013,negative,@united is 4:30am and I am in the customer service line trying not to scream. #epicfailunited
2015,positive,@united My bag reference ID number is IND43728M. Thanks for looking at it.
2016,positive,@united one lady helping the 12 of us with luggage
2017,negative,@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage???
2018,positive,@united met with agent. All taken care of. Thx for reply
2019,positive,@united @suntoshi I still like you united airlines
2020,negative,"@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel"
2021,negative,"@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD"
2023,negative,@united you Cancelled Flightled my flight without notification?
2024,negative,"@united since I have an international connection at 9am, I'm hoping for the same thing!"
2027,negative,@united it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room
2028,negative,@united  once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money?
2030,negative,@united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?
2031,negative,@united where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M
2032,negative,@united I know that. Thanks for the standard reply.
2033,negative,@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you
2034,negative,@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note.
2035,positive,@united thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW
2036,negative,"@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports"
2037,negative,@united no my concerns were not addressed
2038,negative,@united DUH and done. bag whereabouts unknown. Greeeaat
2039,negative,"@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks"
2040,negative,"@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA."
2041,negative,@united @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff?
2042,negative,Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask?
2043,negative,@united you hung up on me again.
2044,negative,"@united your ""customer service"" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!"
2045,negative,@united it's disgusting and unconscionable the treatment I've received tonight.
2046,negative,@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!
2047,negative,@united @ThisIsCoach Every time my united flight got delayed. this is a big frustration.
2048,negative,@united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow????
2049,negative,".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it."
2050,negative,@united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best
2051,negative,"@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress,"
2052,negative,@united 1k member broken seat back broken tv broken light lost bag  gee thnx. UA922 awesome job
2053,negative,@united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is  unreal!!
2054,negative,@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left.
2055,negative,@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.
2056,negative,@united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times.
2057,negative,@united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x.
2058,negative,@united you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA
2060,negative,@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence.
2061,negative,@united I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why?
2062,negative,@united new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550
2063,negative,@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better!
2064,negative,@united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets
2065,negative,@united where is our luggage
2066,negative,@united we just left @flySFO (delayed). http://t.co/XzBAjMiekx
2068,negative,@united screws up again...to be expected! NEVER AGAIN!
2069,negative,@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline...
2070,positive,@united Life goal: complete ✔️
2072,negative,@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me.
2073,negative,"@united That's called throwing ""loyalty"" out the window and trying to give less awards."
2074,negative,"@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??"
2075,negative,"@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?"
2076,negative,@united that's not an apology. Say it.
2077,positive,@united Just sent a DM. Thank you for the acknowledgment.
2079,negative,@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest?
2080,negative,@united no apology? Cool.
2081,negative,"@united you ask a lot of customers who  you routinely screw over. You know that, right?"
2082,negative,@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are...
2083,negative,"@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers...."
2084,negative,@united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain.
2085,negative,@united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -> IAH (UA252) #wastedtime
2086,negative,@united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool.
2087,negative,@united we have tried to change our flight THREE times on the phone and got disconnected each time.
2088,negative,"@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage"
2089,negative,"@united has been showing the same tone deaf video for all these years about how ""wifi is coming!"" Hah.Not before I leave. @VirginAmerica ftw"
2091,negative,"@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD"
2092,negative,@united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7
2093,positive,@united thank you! Much appreciation for your help.
2094,negative,"@united Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?"
2095,negative,@united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354   Disappointed
2096,negative,@united - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting  for over 1 hr
2097,negative,@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo
2098,negative,"@United - routing a person from Houston to Newark, NJ  and then to SFO is not acceptable."
2100,negative,"@united Freakin"""
2102,negative,@united Suck
2103,negative,@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD
2104,negative,@united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane
2106,negative,@united I'm still trying to get things worked out and you have yet to respond back.
2107,negative,"@united screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #."
2108,negative,@united 25 min hold has now progressed to over an hour...919-675-0985
2109,negative,@united YOU SUCK!
2110,negative,"@united yo, you need a new website really badly. This day and age..."
2112,negative,@united how can u not have gate ready or gate agent for going on hour two
2113,negative,@united just DM'd
2114,negative,@united had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :(
2116,negative,@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min
2117,negative,"@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent."
2119,negative,"@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?"
2121,negative,@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder.
2122,negative,@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks
2123,positive,@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk
2124,negative,@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou
2125,negative,@united sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience
2126,negative,@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv
2127,negative,@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm
2128,negative,"@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available"
2130,positive,@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy)
2132,negative,@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though!
2133,negative,@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm?
2134,negative,@United also ran out of water and refused service #costumerservice #legit #jk
2136,negative,@United Can you increase the legroom? : How airlines compare http://t.co/diUfep8n2q via @CNNMoney
2137,negative,"@united on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?"
2139,negative,@united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united
2140,negative,@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies
2141,negative,@united the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food.
2142,negative,"@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards"
2144,negative,@united I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat
2145,negative,@united well this one missed the mark.  She was in a snit from the minute I stepped up to the counter
2147,negative,@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan
2148,negative,@united we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water & cookies in business class. #failed
2149,negative,@united please get me off this plane #UA57
2152,negative,@united have since dropped to 2 layovers but still not acceptable.
2153,negative,@united our 1 layover itinerary was swapped for a 3 layover itinerary - really?!?
2154,negative,"@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD.  #failed"
2155,negative,@united not completely.  Our flight was changed in July but we never received notification.
2157,negative,@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags
2158,negative,@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw
2159,negative,@united can you make sure I’m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it.
2160,positive,@united so is that two seats avail so far for us.
2161,negative,@united has once again earned a place as the worst airline in the business
2163,negative,"@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?"
2164,negative,@united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream.
2165,negative,"@united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff"
2166,negative,"@united flight UA1459 sitting at newark waiting for a gate, seriously??? #threehoursLate Flight"
2167,negative,@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for
2168,negative,"@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much"
2170,negative,@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed.
2171,negative,@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying
2172,negative,"@united it's 9:56, and the desk attendant stated we would ""sit awhile"" until given the all clear. Lack of communication seems to the norm."
2173,negative,@united had been suffering immensely ever since this merge .. Hopefully I'll never have to fly @united ever again ..
2174,negative,@united I'd really like to get off of this plane now.
2175,negative,@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics
2176,negative,@united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding.
2177,negative,@united Sandra at ur international checkin counter was rude and offensive.  She commented she didn't care if I complained cuz she had 25yrs
2178,negative,@united My contact stuff is in the bag and I'm legally blind. This is so messed up.
2179,negative,@united Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days.
2180,negative,@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back!
2181,negative,@united Tell me that you're at least going to cover a room and get me out of here.
2182,negative,@united OMG!!! you just bumped me off the last flight. Can this get any worse.
2183,negative,@united Which just speaks to basically the worst designed web system ever.
2184,negative,"@united Yeah, I tried that about 10 times for two different tickets, and it told me to ""Try again Late Flightr""."
2185,negative,@united please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks
2187,negative,@united what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa
2188,negative,"@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!"
2189,negative,@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick
2190,negative,.@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage.
2192,negative,@united Pay for my hotel.... I'm a broke student #help
2193,negative,@united all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help
2194,negative,@united what a nightmare!!  Both sides of my flights are a disaster!  At Houston getting attitude cuz I was sent to ticket counter
2195,negative,@united you're terrible.
2196,negative,@united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days!
2197,negative,@united Anyone there? Did you read my DM?
2198,positive,@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!!
2199,negative,"@united EWR TO MCO made unplanned landing because of pressurization failure. Worst pain I've EVER felt, I thought I was going to pass out"
2200,negative,@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim.
2201,negative,@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc
2202,negative,@united trying to get a customer service agent.  Just landed in SFO.  Can't fly with 3 layovers with 3 kids!!
2204,negative,@united nope I gave up - maybe they'll deliver it
2205,positive,@united Thanks for the upgrade- please try to get my company to approve more business class travel.
2206,negative,@united more and more delays! No CS help at all! No notifications!
2207,negative,@united and waiting
2208,negative,@united hoping there is a spare a/c for 1171 tomorrow!  Have a ship to board!  The sched aircraft is delayed from previous flts.
2209,positive,@united Hubby made it by the skin of his teeth!   :)
2210,negative,@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.
2211,negative,"@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution"
2212,negative,@united is the worst
2213,negative,@united still waiting
2214,negative,"@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not"
2215,negative,"@united...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH"
2217,negative,@united & finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue
2218,negative,"@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful."
2220,negative,"@united instead of be told when we board, we have to wait for the emails telling us about the delays."
2221,negative,"@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight."
2223,negative,"@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would"
2225,negative,@united your baggage person told me to go through @AirCanada - they're handling my connecting flight.
2226,negative,@united I sent a PM over two weeks ago and have heard nothing!  #horribleservice #unitedsucks
2227,negative,"@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta"
2228,positive,@united thank you! Excited to be working with you guys!
2231,negative,@united And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems
2232,negative,@united yr team have me on hold for over an hour unhelpful Pls can you answer my question.
2233,negative,.@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines
2236,negative,@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.
2237,negative,"@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm."
2239,negative,@united just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies
2240,negative,@united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help?
2243,negative,@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest
2244,negative,@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs.
2245,negative,@united we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area
2247,negative,@united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed!
2248,negative,@united I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service.
2250,negative,@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!
2251,negative,@united 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks
2252,negative,@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.
2253,negative,"@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!"
2254,negative,@united how come a $27 shuttle bus from LGA to EWR has electrical power outlets but our new Airbus interiors do not? #whyjeff?
2255,negative,Reply to @united - Doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction.
2256,negative,@united 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K.
2257,negative,@united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay.
2258,negative,@united never again.
2259,positive,@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR
2261,negative,@united is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault.
2262,negative,@united  your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest
2263,negative,@united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint.
2264,positive,@united that's great! pls let me know when u start!
2266,negative,"@united God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit."
2267,negative,@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed
2268,negative,@united sucks.
2269,negative,@united I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix?
2270,negative,@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!
2271,negative,@united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents.
2273,positive,@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment.  Super nice agent at gate C4 ORD
2274,negative,@united quality work going on here. http://t.co/9xbO5daKaK
2275,negative,@united No customer service rep could confirm where my bag was & each gave me different info. Ruined 2 events I had today. #disappointed
2276,negative,@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline.
2277,negative,"@united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent."
2278,negative,@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious.
2279,positive,@united I see. Thanks for explaining.
2280,negative,@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212
2281,negative,@united If you follow me I will DM you my phone # which you can call.
2282,positive,"@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me."
2283,positive,"@united Yes, they did. Must have fixed the broken ramp. Thanks!"
2284,negative,@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline
2285,positive,@united thanks
2287,negative,@united says @USAirways  is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im  sorry. I want my clothes!!
2288,negative,@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!
2289,negative,@united most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx
2290,negative,@united @USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!!
2291,negative,@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations.
2293,negative,@united A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed?
2294,negative,@united I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x.
2297,negative,@united you have a culture issue
2298,negative,@united rep wouldn't rebook. This is such a waste of time and poor communication
2299,negative,@united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days!
2300,negative,@united employees almost seem happy when delivery terrible customer service.
2302,negative,@united its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather??  Backup planes??
2303,positive,@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!
2304,negative,"@united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!"
2305,negative,"@united 2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost"
2306,negative,@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United
2307,negative,@united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2
2308,negative,"@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?"
2310,negative,@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this?
2311,negative,@united just filled it out. Hope someone responds before we book our next trip.
2312,negative,@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService  #$10voucherwhatajoke
2313,negative,@united meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint
2315,negative,@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none
2317,negative,@united haven’t before and haven’t this time & have checked spam/junk mail just in case—nothing
2318,negative,@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor
2319,negative,@united how long does it take to get a response from your customer service about a complaint done through email?
2320,negative,"@united no bag tagging, led to many people backing up the aisle to front with bags"
2321,negative,"@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers"
2322,negative,@united allowing passengers on my flight to block exit of plane
2323,negative,@united no wheelchairs
2324,negative,"@united no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance"
2325,negative,@united the nightmare continues... http://t.co/TsvgbrL15f
2326,negative,@united this team added 30 mins on turnaround
2327,positive,"@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations"
2328,negative,@united call wait times are over 20 minutes and airport wait times are longer
2329,positive,"@united thanks, we did."
2330,negative,"@united yes, I've been waiting for four hours and no one has been able to help me."
2331,positive,@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines
2332,negative,@united we are sitting on the runway for 2 hours! It is ridiculous!!
2333,negative,"@united, no, your service here pretty much ruined my day, but thanks for the weak attempt"
2334,negative,"@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection"
2335,negative,"@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?"
2336,negative,@united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW
2337,negative,@united please don't take my membership away :(
2338,negative,"@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning."
2339,negative,"@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!"
2341,negative,@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away?
2342,positive,@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!!
2343,negative,"@united yep—used that twice; no case id numbers assigned; just tried it again-get screen that says, “thank you for submitting your request”"
2344,negative,@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L
2345,positive,So appreciated! @united
2346,positive,@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly.
2347,positive,@united No problem just follow me back so I can! Thank you!
2348,negative,@united any help is appreciated. That's a LOOONG wait for help on something that's not his fault
2349,negative,@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone
2350,negative,@united is probably the least satisfactory airline I've ever been on. Never fails to disappoint.
2351,positive,@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE!
2352,negative,@united not sure why u call it customer care.  Should be customer we don't care
2353,negative,@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now.
2354,negative,@united I fly @AmericanAir normally.  This doesn't happen to me with them.  I'll let your flyers provide their own feedback. Thank you.
2355,positive,@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you!
2356,negative,@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail
2358,positive,@united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out.
2359,negative,"@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain"
2360,negative,@united great job losing one of my six bags on a direct flight.  Don't know how you manage to do it.
2361,negative,@united the worst customer service in Denver.
2362,negative,"@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ"
2364,negative,@united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse
2365,negative,@united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals
2366,negative,@united No wonder the cabin is filthy. #badservice
2367,negative,"@united And then when we asked the stewardess to take the disinfectant wipe as trash she said, ""not with my hands!"" #badservice"
2368,negative,@united I need #United to be a better airline!!
2369,negative,@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me
2371,positive,"@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!"
2372,negative,"@united Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice"
2373,negative,@united You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross!
2374,positive,@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx
2376,negative,@united help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint.
2377,negative,@united ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes
2379,negative,@united that's a crazy long form! You need something other than a video?
2380,negative,@united I hope not to see the same issue on my return flight tomorrow
2381,negative,@united flight just Cancelled Flightled. This is ridiculous
2383,negative,@united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins
2385,positive,@united thanks for the reply.  If you can get me a better seat on my next leg to Munich. That would be nice.
2386,negative,@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta
2388,negative,@united thank you for your reply.  My frustration is that spending a upgrade just puts you on a wait  list.
2389,negative,@united @nathankillam or your staff could try not throwing the luggage around.
2390,negative,@united 4 of us are stranded   And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.
2391,negative,@united hello I am flying first class and am behind 20 people on zone 1!!!!!  Pls pass on to app dept - you should board 1st class first
2392,positive,@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.
2393,negative,"@united can't get anyone to deal with me in person. Cowardly customer service, I can't be looked in the eyes by anyone."
2394,negative,"@united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr."
2395,negative,@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me?
2396,positive,"@united Ill check it out, appreciate the response, regardless."
2398,negative,@united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such.
2399,negative,"@united troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI"
2400,positive,@united 1632 was phenomenal frm gate (SEA) to gate (IAD)
2401,positive,.@united Thanks. Hopefully this is easily resolved.
2403,negative,@united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days
2404,negative,@united why are you charging people to see the freaking flight map? https://t.co/AgPb45v8wt
2405,negative,@United my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have?
2406,negative,@united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness
2407,negative,"@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip"
2408,negative,@united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help?
2410,negative,@united well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity
2412,positive,@united I will. Thanks.
2413,negative,"@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive"
2414,negative,@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America
2415,positive,@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx.
2416,negative,@united Worst customer non-service for sure!
2417,negative,@united Worst airline ever?
2421,negative,@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks
2423,negative,@united need assistance. Line is out the door and travelling with 3 kids.
2424,negative,@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass.
2425,positive,"@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT"
2426,negative,"@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected & appointed hacks http://t.co/kKEDjNRTWo”"
2428,negative,"@united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference."
2429,negative,@united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618
2430,negative,@united yes refund my ticket and give me email address to let u know what happened
2431,negative,@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ
2432,negative,"@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?"
2433,negative,@united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me.
2434,negative,"@united Great!  I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable."
2436,negative,@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE.
2437,negative,@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy)
2439,negative,@united I'm on snowy roads to BWI. I Just called MileagePlus & told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help
2440,negative,@united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me
2441,negative,"@united remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see"
2442,negative,@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf
2443,negative,@united U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT
2444,negative,@united is to airlines as @comcast @XFINITY is to cable/internet
2445,negative,@united customers ✅. Customer service ❌ http://t.co/qP6Aw3nLIP
2446,negative,"@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!"
2447,negative,"Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole.."
2448,negative,"@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination"
2449,negative,"@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?"
2450,positive,"@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!"
2451,negative,@united 14 hours after landing in #ATL & I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy
2452,negative,@united #bullying in the #workforce not ok. Get gate agents 2 work as a team. 2 against 1 is never cool. #Delays #flights #UnitedAirlines
2453,negative,"@united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin"
2454,negative,@united send someone to the customer service counter in person. DIA concourse B across from gate B36a.
2455,negative,@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw
2456,negative,@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml
2458,negative,@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!
2459,negative,@united what's the hold up with flight 6475 from SLC to DEN??
2460,negative,@united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong
2462,positive,@united thank you for the help!!
2463,negative,@united Yeah that didn't happen!
2464,negative,@united Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy
2465,negative,@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really.
2466,negative,@united Hate when I get bumped out of the seat I've selected (& empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade!
2467,negative,"@united no announcement re extra baggage, ""find an empty bin"" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing"
2468,negative,@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up
2469,negative,@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it??
2470,negative,.@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.
2471,negative,@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!
2472,negative,@united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane
2473,negative,"@united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage"
2476,negative,"fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA"
2477,positive,@united you're good. Thank you!
2479,positive,"@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it."
2482,positive,"@united oh, the Wi-Fi router is on top of the fuselage! ;)"
2483,negative,"@united on SFO->AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites"
2484,negative,"@United come on, reopen 1285 at ORD and clear your growing DC backlog"
2485,negative,"@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins"
2486,negative,@united I'm strongly considering taking my business elsewhere. #UnitedAirlines
2487,negative,"@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**"
2489,negative,"@united really needs to start upgrading their planes. No TVs & then the ""inflight wifi"" is currently unavailable #UnitedAirlines"
2490,negative,@united I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices?
2491,negative,@united outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first
2492,negative,@united Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working.
2493,negative,@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything.  Long lines!! #ua1523
2494,negative,@united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days.
2495,negative,@united what incentive do I have to give you another chance?
2497,negative,@united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15.
2499,negative,"@united @baldordash Rebooked,arrived 8 hours Late Flightr.  Last year 9 hrs to San Diego and the no inflight entertainment!"
2500,negative,@united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent
2501,negative,@United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time.  Thanks @United!
2502,negative,@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states.
2503,positive,@united Very impressed so far. An app that's worth a damn and sms updates on my flight.
2505,negative,@united just had the worst customer service experience ever on united airlines
2506,negative,@united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE
2507,negative,"@united diverged to Burlington, Vermont. This sucks."
2508,negative,@united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane!
2509,negative,@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left.
2510,negative,@united I sent my details to the customer care link you sent me almost a month ago and no response.
2511,negative,@united terrible service for military members and their families. #ridiculous #UnitedAirlines
2513,negative,@united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems.
2514,negative,"@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number"
2516,negative,@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy
2517,positive,"@united thank you.
It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising.
Please assist with earlier flts to Cmh?"
2518,negative,"@united if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable."
2519,negative,@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck.
2520,negative,"@united 
Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience"
2521,negative,@united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better.
2522,negative,@united 15.99 for wireless?  Was 6.99 epic #fail . #greedy #piggy you are the worst!
2523,negative,@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6
2524,negative,"@united your ""Airserv"" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity."
2525,negative,@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement
2526,negative,"@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita"
2527,negative,@united 132 characters does not cover my reasons I'm afraid
2528,negative,@united while busy on his cell phone ???
2529,negative,"@united really, fill out a form about my flight experience? I sent an email to the 1K email address."
2530,negative,"@united: ""Left gate 5 minutes early."" 
My thoughts: ""That doesn't count if you sit on the Tarmac for a half hour."" #comeonpeople"
2531,positive,@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone?
2532,negative,@united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?
2533,negative,"@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag,  didn't have to check"
2535,negative,@united i booked lh via ua.  However at gate they rebooked me to a Late Flightr lh flight.  Now that flight didnt earn pqd for me.  How do i get it
2536,negative,@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3)
2537,negative,"@united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best"
2538,negative,"@united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM"
2539,negative,@United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual
2540,negative,@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.
2541,positive,@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41
2542,negative,@united never fails to have delayed flights 😡
2543,negative,"@united Yes, myself and about 200 other people also."
2544,positive,@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl
2545,negative,@united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA
2548,negative,@united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks
2549,positive,@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness
2550,negative,@united at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees
2551,positive,@united stellar customer service. You have earned my business by your attention to detail.
2552,positive,@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler
2554,negative,@united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight
2555,negative,@united  No first class passenger should have to pay for inflight wifi.
2556,positive,Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you!
2557,negative,"@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever"
2558,negative,"@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks."
2559,negative,"@united  UA 1706 there is no way a plane ""loses its software"" I believe you decided to do an upgrade..."
2560,negative,@united already missed connection... UA 495
2561,negative,@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight...
2562,negative,"@united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say ""oh well"""
2564,negative,"@united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service."
2565,positive,@united yes to more food! Add some gluten free options while you're at it
2566,negative,@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too.
2567,negative,@united on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5
2569,negative,@united yes there is when you keep getting the same robotic answer.
2570,positive,@united  thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN
2571,negative,@united bad customer service  to NYC a few weeks ago. Thinking of moving on
2572,negative,@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff
2573,negative,"@united I mean, your employees were really nice as I literally sobbed?"
2574,negative,"@united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone"
2575,negative,@united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time.
2576,positive,@united They held the plane! Made it!!
2577,negative,@united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!!
2578,positive,"@united ok, have sent u info via DM. I appreciate your help and consideration. 😊"
2579,negative,@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out.
2580,positive,@united nice and early back home! http://t.co/geG4nghmIE
2581,positive,@united I hope so too :)
2582,negative,@united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive
2583,positive,@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace
2584,negative,@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough
2585,negative,@united so much for being here to help. Very disappointed in your customer service.
2587,negative,@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service?
2589,negative,@united She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?
2590,negative,@united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help
2591,positive,"@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW"
2592,negative,@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy
2593,negative,@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help.
2594,negative,@united Yes there were PLENTY of seats available.  So why did Vicky Thomas refuse to give one to a million mile flyer?
2595,negative,"@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with ""issues""..."
2596,negative,@united that would have been nice earlier  today. Too Late Flight now. I hope.
2597,negative,@united waiting 12 mins and counting to get through to Global Services....something going on?
2598,negative,@united no still trying to get home.
2599,negative,@united Also your at-gate monitor showed 23 empty seats
2600,negative,@united That is not what your reservations desk just told me.  They said there were plenty of seats
2601,negative,"@united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?"
2602,positive,.@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching!
2604,negative,@united lax29108m make it happen please else on a cruise with no luggage tomorrow
2605,negative,@united no I did not make connection.  Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane
2606,negative,@united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return.
2607,negative,@united no u don't
2608,negative,"@united how much longer will it take? It a guitar, not a royal commission!"
2610,negative,"@united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off."
2612,positive,@united DM sent.  Thanks.
2613,negative,"@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service"
2615,negative,@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW
2616,positive,"@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW"
2617,positive,@united Thank you! Have a nice evening.
2618,negative,@united if I wait I'll lose the flight. So frustrating.
2619,negative,@united it most certainly was not.
2621,negative,@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix
2622,positive,@united No thanks.  Took care of it when I called
2623,negative,"@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain"
2624,negative,@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry.
2625,positive,@united awesome thank you very much for the help
2627,negative,"@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary"
2629,negative,"@united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!"
2630,negative,"@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours"
2631,positive,@united kept me watching the safety video for the first time in forever. Nice job 👍.
2632,negative,@United has time to respond to everyone else's complaints but not mine. You just lost a customer
2633,positive,@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!!
2634,negative,"@united ""most likely"" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks."
2635,negative,@united tell me something I don't know...not #keepingit100 #weaktea
2636,negative,@united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally
2637,negative,“@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY” another empty offer for help.
2638,negative,@united I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help?
2639,negative,@united UA7985 is a coshared flight w/ ANA. Unable to check in 24 hrs prior.
2640,negative,@united never flying with you guys ever again. The customer service is piss poor at best.
2641,negative,@united when a 2 hour flight turns into a 3:30 ordeal...sigh
2642,negative,@united where are our luggages? With a group and over 20 luggages are lost
2643,negative,"@united assistance with what, the attitude of your staff no matter which airport we are at?"
2645,positive,@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-)
2647,positive,@united thank you.
2648,negative,@united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together!
2649,negative,@united I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face!
2650,negative,@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me?
2651,negative,"@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice"
2652,negative,@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD.
2653,negative,@united how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja
2657,negative,@united I sent a DM re an existing reservation but no one has responded
2659,negative,@united I miss the Continental days.
2660,negative,@united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares.
2661,negative,"@united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!"
2662,negative,@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?!
2663,negative,"@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?"
2664,negative,"@united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough"
2665,positive,"@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!"
2666,positive,@united Looking forward to flying with you guys as well !!
2667,negative,@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac
2668,negative,"@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information."
2670,negative,@united have better customer service at John Wayne airport.
2671,positive,@united Bag was finally delivered and intact. Thanks for your assistance.
2672,negative,"@united passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar."
2673,negative,@united Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that???
2674,negative,@united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in.
2675,negative,@united you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok.
2676,negative,@united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united
2677,negative,@united truly the WORST day of flying I have ever experienced...
2678,positive,@united. You guys made my day. Treated me well. Thank you!!!
2679,negative,@united Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions.
2680,negative,@united you phone customer service team is bad. Think it is time for me to consider switching airlines.
2681,negative,@united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5
2684,positive,"@united Don't know her last name, but Karen at your call center is terrific.  Friendly, helpful.  Terrific representative. Kudos."
2685,negative,@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.
2686,positive,"@united thank you! Good service, safe flight... 1/2 way home!"
2687,negative,"Why even ask me to DM you and offer help if you ""can't do anything"" @united #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7"
2688,negative,@united Yes and that is appreciated but misinformation damages credibility.  You may want to have someone observe in Newark #fwiw
2689,negative,@united you guys suck!
2690,negative,"@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot."
2691,negative,@united second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting..
2692,positive,"@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise"
2693,negative,"@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember"
2694,negative,@united and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now.
2696,negative,@united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M
2697,negative,@united go bankrupt again and transfer all of your assets to $LUV. That would be great.
2699,negative,"@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but ""unavailable""to book. False advertising much?"
2700,positive,"@united I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!"
2701,negative,"@united unsmiling rep. told us hotel shuttle comes ""like every 15 minutes."" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?"
2702,negative,"@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?"
2703,negative,@united Yes I needed plenty of assistance but received none.
2704,negative,"@united not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks"
2705,negative,@united thank you for the reply. I emailed your customer care department about my experience.
2706,negative,@united How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag
2708,negative,@united I had one interview I was the last person what does that mean?
2709,negative,@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united
2710,positive,@united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing!
2711,negative,@united yes but taking two days to get bag delivered. Missed a full day skiing because of this.
2712,positive,@united give her the recognition she deserves!
2713,positive,@united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had!
2714,negative,@united made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change.
2715,negative,@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?
2716,positive,@united you suck. @SouthwestAir you're the best.
2717,negative,@United can you let us out of the gate now. UA1157
2718,negative,"@united & on top of no free tv on the int’l leg, now I’m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go"
2719,negative,"@united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks"
2720,negative,"@united Your ""Loyalty Team"" basically flipped me off via phone, but thanks. Maybe Google ""loyalty"" and get back to me? ^LOL"
2721,negative,"Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks"
2722,positive,@united Thank You
2723,negative,"@united, if you mean beyond opaque ""maintenance issues"", yes, that would be  basic in customer service which your EWR staff can't manage."
2724,negative,"@united ""Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United"""
2726,negative,. @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful
2727,negative,@united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1)
2728,negative,@united - #epicfail from a former gate agent in PIA!  He walked away and quit! Luckily a responsible PIA agent saved the day!
2729,negative,@united That was the problem.  We were being told the aircraft was on its way.
2730,negative,@united will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel!  I can't even make this stuff up.
2731,negative,@united do you know how to use twitter bro?  Your terminal looks like it's in Bosnia.  Here's another pic. http://t.co/M9Nywr5Kbs
2732,negative,@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.
2733,negative,@united I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors.
2734,negative,@united now I'll probably miss my next connection!
2736,negative,@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight.
2737,negative,"@united not the case. Now delayed due to ""mechanical issues with no update on departure time"". Just Cancelled Flight the goddamn flight so I go delta"
2738,negative,@united 2 days and 3 planes with mechanical issues?  Now over 1.5 hrs Late Flight sitting on this plane. This is insane!!
2739,negative,@united I didn't get a message from you. I'll resend numbers.
2741,negative,@United What idiot designed your seats? Armrest TV remote & resting elbows don't mix. Seatmate keeps changing channels & blasting volume.
2742,negative,@united You can bump me up to Group 3 so I won't be forced to check my bag and wait 30+ minutes at LGA.
2743,negative,"@united Listen, learn & do this: Remove your PQD requirement. It is insulting. ^HA"
2744,positive,@united thank you for the reply.  I will fill out the form and submit it as requested.  Good to know you're paying attention!
2745,positive,@united Gate Agent Alavera is amazing
2746,negative,@united I need you...to be a better airline. ^LOL
2747,negative,@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business!
2748,positive,@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍
2749,negative,@united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!!
2750,negative,@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!!
2751,negative,"@united cross country flight SFO>BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF"
2752,negative,"@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE"
2754,negative,@united I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline.
2755,negative,@united roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies
2756,negative,@united already Flight Booking Problems next week's trip on @AmericanAir  thanks for making the choice so easy #disunited #unfriendlyskies #servicefail
2757,positive,"@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!"
2758,negative,"@united Also, group 5 is total BS."
2759,negative,@united Don't ask me to be patient without offering something in return.
2760,negative,"@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100"
2761,negative,@united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue  all of which will be getting my business. #unfriendlyskies #unbelievable
2762,positive,@united free booze for the Bach party would make it better!  ORD-->MSY #Delayed #Again   We will enjoy either way.  Thanks!
2765,negative,"@united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd."
2766,negative,@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.
2767,negative,@united 5.5 hours Late Flightr I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO
2768,positive,@united all good man it isn't your fault that plane is having maintenance issues
2769,negative,@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!
2770,negative,@united Yes but unbelievable.  Should have a free fare lock
2771,positive,“@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏
2772,negative,"@united worst AIRLINE 
BEWARE THEY DO NOT MAINTAIN THERE PLAIN 
BEEN ON THE RUNWAY THE PAST 4 HOURS!!!/"
2773,negative,"@united it should be free like other airlines! Again, it’s not 1997 anymore."
2774,negative,@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight.
2777,negative,"@united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight"
2778,negative,@united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs
2780,positive,@united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you!
2781,negative,@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing.
2782,negative,@united delayed another hour
2784,negative,@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight.  NWS issued storm warning already...
2785,negative,@United @Skywest do it again!   I will now miss one or probably both our Aspen events. #Fail
2786,negative,"@united don't need your apologies, need my bag. Took 56 minutes from landing to get it. Unacceptable."
2787,negative,"@united add wifi, entertainment and the old seats and i’ll come back."
2788,negative,@united so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays.  I beg of you plz sort this out soon!
2789,positive,@united : thanks! i will catch my conection! :)
2790,negative,@United super lame that you charge $8 for tv on an international flight to the US. It isn’t 1997!
2791,negative,"@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people!  #letsgo"
2792,negative,@united 4016 529557.   You going to transfer my car to me too?  Because it's at the airport you couldn't get me too...
2793,negative,"@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner."
2794,negative,"@united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel."
2796,negative,@united you are making me miss big snow in Montana. Not cool.
2797,negative,@united you might be the only airline not offering waivers...keep up the good fight
2799,positive,@united Thank you. Any help is appreciated.
2801,negative,@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund?
2802,negative,@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated
2805,negative,@united we can't all be american airlines I suppose... http://t.co/0EWj7oKlji
2806,negative,@united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks
2808,positive,@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up!
2809,negative,@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost!  You NEVER get it right.
2811,negative,".@united It's worth saying that, if you litter in Singapore, you get caned. ""But there are rules"" says @united"
2814,negative,"@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $."
2815,negative,@united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH
2816,negative,@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always.
2817,negative,@united this means within one week i will have filed 2 compensation complaints to your website
2818,negative,"@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated."
2819,positive,“@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU!  United Cares!
2820,negative,@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution.
2824,negative,@united this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all.
2825,negative,"@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark"
2826,negative,@united with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport
2827,negative,"@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly."
2828,negative,@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you.
2830,negative,"@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly"
2831,negative,@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http://t.co/QKquRagGoO
2832,negative,@united I can't even look at you right now. I'll call you when I'm not so mad.
2834,negative,"@united I requested an online refund option they denied saying the ticket was used, hope they understand the problem from your approach"
2835,negative,"@united Nope, still sitting at the gate!"
2838,negative,@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey
2839,negative,"@united yes it is partly used, the del-ewr is used, the return flight was Cancelled Flightled due to technical glitch in operations"
2840,positive,@united thank you.. Appreciate the response
2842,negative,.@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight
2844,positive,@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines
2845,negative,@united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed
2847,negative,"@united If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky"
2848,positive,@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you
2849,negative,@united please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane.
2850,negative,@united thanks for reminding me how much easier it is to fly Southwest!  Get more agents at sfo 25!
2851,positive,@united perfect! That works! Thank you!
2852,negative,"@united That's still one day over my visa expiring on June 9, which is why I booked my flight on that day."
2854,negative,@united MIA-EWR #384 😄😄😄 excellent crew. EWR-IAD #3589 😡😡😡 No crew to load bags - waiting w/ door open freezing. 20 mins past departure.
2855,negative,@united your customer service is crap.
2856,negative,@united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!
2857,positive,@united mechanical issue. Looks like they got it fixed! Thanks for your concern.
2858,negative,@united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.
2859,positive,@united thanks
2860,negative,@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable.
2861,negative,"@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't."
2862,negative,@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9
2863,negative,@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness?
2864,negative,@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes
2865,negative,@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE
2866,positive,@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons.
2867,negative,@united Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline.
2870,negative,"@united @bobwesson fair enough United. everybody is doing the best they can. Although that ""slight delay"" is turning into a Cancelled Flightlation."
2871,negative,@united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number.
2872,negative,@united worst flight experience I've ever had. Will never ever fly your airline again.
2873,negative,@united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line?
2874,positive,@united Looks like they came through. Thanks again for the help.
2876,negative,@united why would a person take hours and hours of wait time just to tell a lie
2877,negative,@united hey! DM not working. UA 307!
2878,negative,@united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help
2879,negative,@united splitting up my flights quadruples the price
2880,negative,@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used?
2881,negative,@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder
2882,negative,@united I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather
2883,positive,@united since when did you get so good again!  4 transcontinental flights in 72h.  What a pleasure/relief you were.
2884,negative,@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...
2885,negative,"@united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous"
2888,negative,@united actually we aren't. Still parked here.
2890,positive,@united Thanks!
2891,positive,@united thanks for prompt response.  Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55.
2892,negative,@united Why can I only apply one travel certificate per itinerary even when I have multiple flights?
2893,positive,@united appreciate the sentiment and you were able to get me off the ground;still missed connection
2894,negative,"@united I log in, view reservations, try view specific reservation & takes me back to login page,"
2896,positive,Thank you @united for your prompt assistance.
2897,negative,@united 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx!
2899,negative,@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.
2900,positive,@united thanks for more timely updates.
2902,negative,@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler
2903,negative,@united I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact
2904,negative,@united cleaning a regional jet takes an hour?
2905,positive,@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!!
2908,negative,"@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?"
2909,positive,@united Thank you for your offer! All sorted out :-)
2911,negative,@united Flight 395. Rolling delay of 1 hour 42 minutes
2912,negative,@united I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days
2913,positive,@united I think this is the best first class I have ever gotten!!  Denver to LAX and it's wonderful!!!
2914,positive,@united of course not. The inflight crew was great!
2915,positive,"@united well played, ^LO."
2916,positive,@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever.
2917,negative,@united your website is a complete joke when using safari!
2918,negative,@united the new seats on the Canadaair regional jets just plain suck.
2920,negative,@united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman
2922,negative,@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. 😒
2923,negative,@united Did somebody say flight upgrade?
2925,negative,@united how is it tripitPro has accurate delayed dept. times and 2hours Late Flightr I hear the same from you? Just curious
2926,negative,"@united I can tell you. Your airline has lost mine and my families business. 
This day and age message through Twitter travels fast."
2927,negative,@united trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!
2928,negative,@united this is very disappointing. This is about customer service.
2929,negative,"@united boarded 6373 on time, deplaned, and now 100 minutes delay. No transparency during. Can't wait to give up my gold status for AA."
2930,negative,@united @44Stocker my wife Sarah stocker did also called but could not connect me to customer service
2931,negative,"@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff"
2932,negative,@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.
2933,negative,@united nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance?
2934,negative,@united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help
2935,negative,@united obviously no one knows a darn thing around here.  What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx
2937,negative,@united I have those notifications yet the staff on board say that is not accurate and they have no departure time.
2938,negative,@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated.
2939,negative,@united DM sent.  This lack if customer service is getting ridiculous.
2940,negative,@united delayed going home AGAIN. Getting really tired of delays.
2941,positive,@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me.
2942,negative,@united uh - I booked it through the UA website. Why the price change?
2943,negative,@united I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? #unhappytraveler
2944,negative,"@united United Club team is A+ & got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?"
2945,negative,"@united will flight 5559 to YYC be providing free food when we are allowed back on board  after the ""broken lightbulb"""
2946,negative,@united I was not looking for the fare to be returned on the companion flight.  don't understand why an additional $200 fee was necessary.
2947,positive,"@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers"
2950,positive,@united can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH
2951,negative,@united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other
2952,positive,@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied
2953,negative,@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever!
2954,negative,@united yes to three different checkers along the walk to the plane. Overkill
2955,negative,@united Bummer. Might have to go with @AmericanAir card instead. TY for response though.
2957,negative,@united or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo
2959,negative,"@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!"
2960,negative,@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver
2961,negative,"@united we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH"
2962,positive,@united thnx!
2963,negative,@united - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight?
2965,negative,@united I hope you have a solution or insurance to cover this issue
2966,negative,@united customer service has no solution and now we might miss a show because of them
2967,negative,@united deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss
2968,negative,@united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail
2969,negative,@united not anymore.  Finally was ticketed 5 min before takeoff.  Not sure why the confusion with a full-fare GSA ticket.
2971,negative,"@united yes, but they still don't know where it is.  I've been told it might be on a flight, but now no one can confirm it."
2973,negative,"@United wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united"
2974,positive,"@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better."
2976,negative,"@united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board."
2977,negative,"@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours"
2978,negative,@united that link is not helpful as it does not put me In touch with management
2979,positive,"@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive"
2980,negative,"@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited"
2981,negative,"@united @upgrd I guess the Kit Kat looks tasty... not going near that ""sandwich."""
2982,negative,@united: Worse - headed to LaGuardia (delayed).  Why is the tray table the size of a mouse pad and the overhead the size on my pocket?
2983,negative,@united now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k
2984,negative,@united your customer service is terrible
2986,negative,@united please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http://t.co/9sKrLyrZ1O
2987,negative,"@united define ""appreciate"". I doubt the worst major airline in the USA acts on much feedback."
2988,negative,"@united yea, a refund. Your airline ruined our trip."
2989,positive,@united just sent - thank you!
2990,negative,@united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed
2991,negative,"@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation"
2992,negative,"@united Got rebooked on AA.  One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?"
2993,negative,@united It is all good -- your 1K team has been nothing short of amazing with everything.
2994,negative,@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail
2995,positive,@united good fly!! #United #businessFirst
2996,negative,.@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours.
2997,positive,"@united thanks, i made it."
2999,positive,@united Thanks! Just DMed HN.
3000,negative,@united is a money sucking airline with terrible terrible customer service
3001,negative,@united - are you aware your airbus fleet sucks?  I'd rather fly a C-130 full of rubber dog shit.
3004,negative,@united https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers
3005,negative,@united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed
3006,negative,@united no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail
3009,negative,@united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag ....
3010,negative,@united no wifi on flight ua688. SF to ORD. Really?  Wow
3012,negative,@united is the worst http://t.co/27aitZl6nd
3013,negative,@united haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather
3014,negative,@united no because you will charge me or delay me further. United 1612 still waiting.
3017,negative,@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room
3018,negative,@united my flight Cancelled Flightled new flight 5012 hopefully will not.
3019,negative,@united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest.
3020,positive,@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight!
3021,positive,"@united Hi, flight 1051. If I try and book a new one way,  flight departure shows up as 3:55pm which seems accurate."
3022,negative,@united Stuck in. ORD because United can't find their airplane. Lol. #upset terminal right now.
3024,negative,@united WTH be honest with your customers.  This better be the last change or we are driving home.  Has our plane left or not!
3025,negative,@united 2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime
3027,negative,@united Is flight 5001 really going to leave Newark today?  If not tell us now and I will rent a car.  I do not want to end up stranded.
3028,negative,.@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG.
3029,negative,@united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline
3030,negative,@united I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it
3031,negative,@united or you'll Cancelled Flight my flight like you just did
3032,negative,@united screwing me over twice in one month. Learned my lesson. We are through.
3033,negative,@united what's the point of offering a free checked bag of you lose it?
3035,positive,@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx
3036,positive,@united thnx ^LO :-)
3039,negative,"@united flight from vegas to houston Cancelled Flighted this morning ""due to operation"" what does this mean!???? Thank god I woke up early today!"
3041,negative,@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus.
3042,negative,@united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight.  Missing a black box? http://t.co/SJQEmDtQmA
3043,negative,@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated
3044,negative,"@united instead of making  seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint & happy customers"
3045,negative,@united I need assistance with pulling your agents' heads out of their asses
3046,negative,"@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an ""UNMET ARRIVAL""!!"
3047,negative,@united @abigailedge Another glitch??
3048,positive,@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United.
3049,negative,@united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks
3051,negative,"@United flight 4465 almost half an hour at the Tarmac ""waiting for papers""... Cannot miss my connection at IAH !"
3052,negative,@united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse.
3053,negative,@united no chance in hell. I'd rather walk. Worst airline ever.
3054,negative,@United is the worst major US airline.  More proof: they're boarding the plane with the outside galley door open in 0 degree weather.  Wtf?
3056,positive,@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm
3057,negative,"@united Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights & days of work. #UA49"
3058,negative,@united don't know if you are aware that ALL of your premier access lines are closed in your terminal. I feel the love.
3059,positive,@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 👠🇬🇧👠🇬🇧👠🇬🇧
3060,negative,@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.
3062,negative,@united @FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http://t.co/nDTLJ15ZpU
3063,negative,@united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate.
3064,negative,@united Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal!
3065,negative,@united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare
3067,negative,@united can you help me with a delayed flight as im going to miss my connection?
3068,negative,"@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce"
3069,negative,@United why is it so impossible to actually get a passenger AND their luggage to their final destination?
3070,positive,@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive.
3071,positive,@united awesome new plane flight 1701
3072,negative,@united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation
3073,negative,"@united  oh united, how much I despise thee!"
3075,positive,"@united flt 912. Capt Herman is amazing! Came out before flight to play ""ask the captain anything."" Wonderful ambassador to the airline!!"
3076,negative,@united your airline is the biggest joke of an operation in the world.
3077,negative,@united what is going on with baggage claim in Newark!#tiredandwanttogohome
3078,negative,@united usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first
3079,negative,"@united 2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!"
3080,negative,@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!
3081,negative,@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again.
3082,negative,@united So disappointed in the service and the level of staff communication. Such a bummer.
3084,negative,"Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals"
3085,positive,@united  Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU
3087,negative,@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta
3088,positive,"Thank you United! “@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”"
3089,negative,"@united to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. Resulting in no sleep"
3090,negative,"@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos"
3091,negative,@united they have access to the dial that makes it faster do they?
3094,negative,"@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim  #inefficient"
3095,negative,@united has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument.
3096,negative,@united its in black and white. EU law and all that €600 for a Cancelled Flightled flight. I want my money
3097,negative,@united accordingly? U dont respond at all
3098,negative,"@united ""the extra care airline"". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1"
3099,negative,"@united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :("
3100,negative,@united it's a shame the great customer service wasn't continued in SFO. Slightly absurd
3101,negative,@united #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys.
3102,negative,"@united still awaiting a reply from ur customer services?  18 days, no response? Lousy #unitedairlines"
3103,positive,@united alright thank you. Much appreciated.
3104,negative,@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems.
3105,negative,"@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis."
3106,negative,"@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful"
3108,negative,we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und
3109,positive,"@united Thanks Yup I'm all set.  It happens.   SLC ground staff were prompt,  helpful and courteous."
3110,negative,"There were plenty of empty seats in coach ""@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f"""
3111,negative,"@united all good, didn't die or anything. As they say ""you get what you pay for""!"
3112,positive,@united thank you so much. How will you be able to contact me?
3113,positive,@united maybe on my return trip 👍
3114,negative,"@united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou"
3115,positive,"@united i got it at the gate, thanks for checking!"
3116,negative,@united U kept passengers waiting all night 4 a plane that was being put out of service.  Leaving everyone stranded for night. #inexcusable
3117,positive,@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice
3119,negative,@united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United!
3120,negative,@united I am so happy I found my phone because this is easily the worst system I have ever heard of
3121,negative,Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP
3122,negative,@united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers?
3124,negative,"@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet."
3126,negative,@united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful
3127,negative,@United agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls?
3128,negative,.@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again
3129,positive,"@united please do! She went above and beyond what she had to do, she made us her number one priority!"
3130,positive,@united you guys are awesome! Thanks!
3131,positive,@united thnx
3132,negative,@united I think we both have the same status (nothing). I think there was a bug in your search system.
3133,positive,@united Anna Palm Springs gate 19  deserves a medal! Handled 30 ppl missing flights like a pro!
3134,negative,@united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed.  #showsomerespect
3135,negative,@united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united
3136,negative,@united I think I left my phone on my flight. Help!
3137,positive,@united  Great customer service again. Thanks!
3138,positive,"@united thanks, that would be awesome."
3139,negative,"@united hey, left my computer bag, w/computer inside, in United, filed online report, no response"
3140,negative,@united  they were empty upon takeoff. Why can't someone sit there?
3141,negative,"@united here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS!"
3142,positive,@united nawww. United is my fave airline.
3143,negative,@united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though...
3146,negative,"@united €202.88 is the difference between the booked flights, do you want screen shots?"
3149,negative,"@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement."
3150,negative,@united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off & left http://t.co/IpaamZT7Z2
3153,negative,@united understanding the situation we waited and it was opened until 10:30pm
3154,positive,“@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY” 👏👏
3155,negative,"@united just curious, when are you going to to finally learn #customerservice ?"
3156,negative,"@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course"
3159,negative,"@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled"
3160,negative,"@united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family"
3161,negative,@united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either.
3162,negative,@united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day
3163,negative,@united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable
3164,negative,@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta
3165,negative,@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time.
3166,positive,"@united thanks, keep up the good work"
3167,positive,@united  4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service!
3168,negative,@united any solutions?
3170,negative,@united I'm over you. Evry 1st flight I take w/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup
3171,negative,@united I did they did not.  I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it
3172,negative,@united it is cool. Your customer told me they didn't care either. It is expected
3173,negative,@United is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE
3174,negative,@united not once did #US3645 leave #ORD on time this week #shameful
3175,negative,@united very missed daughter suppose to dpt ORD @5:59pm - dpted  8:30pm -checked week's average for UA3645 -shameful!  7 day average 7:54pm
3177,negative,"@united fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is Cancelled Flighted when it lands. #whatstatus"
3179,negative,@united they did on a delta flight out of LAX which is why I should be compensated for my rental car there.
3181,negative,@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞
3182,positive,@united sent you my confirmation via DM. Thank you very much
3183,negative,.@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now.
3184,positive,@united that would be great - 1k us651621
3185,negative,@united stuck on Tarmac for the last hour. Can I have a beer?
3186,negative,@united recent services have been very bad. My NC trip was aweful. Very disappointed and never again.
3187,negative,@united it's freezing on the gate bridge#waitingforbags#united#EWR
3188,negative,@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer
3189,negative,@united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress?
3190,negative,"@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport.  How will you make this right?"
3191,negative,"@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match."
3192,negative,@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.😡
3193,negative,@united broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6
3194,negative,@united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline?
3195,negative,@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm
3197,negative,@united thanks KP.  What's going on w/4840 tonight.  Bad update online and phone. Can't u give customers good info. Not waste their time?!
3198,positive,@united just got my lost Kindle in the mail! Thanks again.
3201,negative,@united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site!
3202,negative,@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN
3204,negative,@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h
3205,negative,@united ORD Gate C25 and Flt 619-  remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ?
3206,negative,@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time.
3207,negative,"@united I'm in Denver, my bag is in San Jose. See something wrong here."
3208,negative,@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome
3209,negative,"@united playing hide and seek with the gate. ""We can't find it, it should only be a few more minutes."""
3210,negative,"@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed."
3213,negative,@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X
3214,negative,@united stop picking on us #CLE http://t.co/VTqE8m1L3i
3215,negative,"@united booked flight in sept to get best price for April to usa, checked now and they are €67 cheaper, what a con unhappy customer #ripoff"
3216,negative,@united too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land!
3217,negative,@united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF
3218,positive,@united Leaving soon. Thanks!
3219,negative,@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??
3220,negative,@united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation.
3222,negative,@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful
3223,negative,@united this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane.  Someone is compensating me
3224,negative,"@united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?"
3225,negative,@united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too!
3226,negative,".@united just curious why you'd board a flight without a pilot. Seems crucial to the flight process, no?"
3228,negative,@united just changed again.  This is crazy! #YourAgentsHaveNoClue http://t.co/A37N3oHOKL
3229,negative,@united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays
3230,negative,@united b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate?
3231,negative,@united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays?
3232,negative,@united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning.
3233,negative,@united flight 4841...3 gate changes on top of this.  Really hoping you can compensate with some points/mileage to my account!
3234,negative,@united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk
3235,negative,@united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience.
3237,negative,@united silence is very telling
3238,negative,@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2
3240,negative,@united Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5
3241,negative,"@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM"
3243,negative,@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK
3244,positive,"@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?"
3245,negative,@united 50 minute wait...still at the gate with a broken jetway. Might miss connection
3246,negative,“@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP”. I get group 1&2. Just no reason on 3/5.
3248,negative,@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.
3249,negative,@united one hour after departure time and still no update!
3250,negative,@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger
3251,negative,@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe?
3252,negative,@united how can you never got a flight from austin to Houston in time for a connection ever? Ever!
3253,positive,"@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY  as a… http://t.co/lwOtKIEKGU"
3254,negative,@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother
3255,negative,@united look at the Twitter history - as usual service non existent
3256,positive,@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.
3258,negative,@united make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more
3259,negative,"@united How is this considered ""on time"" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr"
3260,negative,"@united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont…"
3261,negative,@united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now.
3262,negative,@united yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail
3263,negative,@united still sitting here waiting for a plane....4 hours wasted
3264,positive,@united thanks for the help. Wish the phone reps could be so accomidating
3265,negative,"@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail"
3266,negative,@united an update on flight 5979 would be great!
3267,negative,@united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated
3268,negative,@united what is the problem with your flights to ny today
3269,negative,@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins)
3270,negative,@united Your boarding process sucks. You should learn from @SouthwestAir
3271,negative,"@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail"
3272,negative,@united my fingers are crossed that they are more capable of getting baggage from point A->B than United Airlines!
3273,negative,"@united What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours.
Frustrating!"
3274,negative,@united not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place
3275,negative,@united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working
3276,positive,"@united I'll stick with my United flight. Thanks, though. Effort is much appreciated."
3277,negative,"@united  Your survey is too long.  I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute."
3278,negative,@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved
3279,positive,"@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)"
3280,negative,@united are you telling me that you are now Cancelled Flighting my flight ??
3281,negative,@united would be hard to be worse than last time but I'm sure you'll give it a shot
3282,positive,@united Thank you for the Delta transfer. Will my bags go too?
3283,positive,“@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done!
3284,negative,@united service staff to is less than friendly!
3286,negative,@united Can you transfer my bags too?
3287,negative,@united I am a comedian and I promise I will make fun of you on stage tonight.
3288,negative,"@united tried to and got through the whole 2,000 characters and I was not even done."
3289,positive,@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!
3290,negative,@united you had us REBOARD without the captain.  So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq
3291,negative,@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now?
3292,positive,@united @annricord Great! Appreciate it😊
3293,positive,"@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)"
3294,positive,@united thanks! Everything a-ok now.
3295,positive,@united DM sent. Thanks so much for the strong customer service!!
3296,negative,@united just delayed my flight to SLC by 2.5 hours. What gives? #snowforce
3297,positive,@united ok thanks. I sent you a DM too. You can disregard that.
3298,positive,@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel 🎉🎉🎉
3299,negative,@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!
3300,negative,@united More concerned that you close a club I paid alot for at 10.  Last flight 11:15p.  The construction going on is very inconvenient.
3301,positive,@united perfect! Thank you!
3302,negative,@united care less about the person - although he walked away while I was complaining.  A man at 10p at LAX club.  More.....
3303,negative,@united smiling? NOT!!
3304,negative,"@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!"
3306,negative,@united @bwood we'd prefer everyone hear our complaints amount your airline
3307,negative,@united why do you bother surveying me!
3309,negative,@united worst airline ever after 70+ legs of travel I am officially done.  On time is not in their vocab.  I'm taking my premier status to A
3311,negative,@united Donna and Juan still the best in the United Club_ too bad UAL does not get it
3314,negative,@united I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line
3316,negative,"@united keeps delaying my flight, horrible customer service"
3317,positive,@united has the best pilots ever Thank you guys for the great trip #thatisall
3318,negative,@united - I really down think downgrading the booze/food selections at the club is a good way to go.  How about you look @aircanada?
3319,negative,@united You guys are atrocious.  Far better service as silver on Delta than you as a platinum.  I'll be switching back to delta.
3320,positive,@united I will thank you!
3321,positive,@united thanks for making sure they hear the message!
3324,negative,@united I have and been denied! I called and got hung up on. Did speaks with manager on second call
3325,negative,"@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK"
3326,negative,@united installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours.
3329,negative,"@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it & no option to log out/in!!!"
3331,negative,@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call.
3332,positive,@United  my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC
3333,positive,@united Thank you.
3334,positive,"@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the ""live"" seat map). Congrats"
3335,negative,@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is?
3336,negative,@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great.
3337,positive,@united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J
3338,positive,@united Got a call. Bag is to be delivered tonight. Thanks for your reply!!
3339,positive,@United Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj
3340,positive,@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely
3341,negative,"@united ""We like hearing from you."" So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi"
3342,negative,@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something.
3343,negative,@united 1k use to be special.  80 people in group one.   Why not board global AND 1k together? http://t.co/qd2lyUXAZg
3344,negative,@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30.  Thats 3 6+ hour flight delays in 2 weeks
3345,negative,@united As it always is. Helps to communicate to customers.
3346,negative,@united I'm not as sure as you are. http://t.co/HSMpbSF4UF
3347,negative,@united how does that help me with my customers that I couldn't meet with (and subsequently lost)?
3348,positive,@united thank you. I will address it with them
3349,negative,@united problem is on laptop not phone
3350,negative,@united question - was given food vouchers but can't use on plane..how   come
3353,negative,@united the wifi in the ewr lounge reminds me of the old days of dial up
3354,negative,@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame.
3355,negative,@united too long for 140 characters
3356,negative,@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔
3357,negative,@united tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions?
3358,negative,@united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi
3359,negative,@united or did you mean 24-26?
3360,negative,@united has it been 4-6hrs yet?
3361,negative,@united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting!
3362,negative,"@United does a great job of answering public messages. Direct private messages, not so much."
3363,negative,@united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms.
3364,negative,@united how's my refund coming along??
3365,negative,@united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!?
3367,negative,@united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown
3368,negative,@united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!!
3370,negative,@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together.
3371,negative,@united Just saying the truth. You don't even an email! #2015
3372,negative,"@united MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http://t.co/V8PVpHMtZc"
3375,negative,@united we followed the baggage rules on your website and was still charges $150. But only going one way
3376,negative,@united I sent you a dm hours ago
3377,negative,@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247.
3379,negative,@united no it weighed 45.5 and it was the only checked bag
3381,negative,"@united nonrefundable, hence I wrote $200! Doesn't make sense for my 150 credit. #nothanks"
3382,negative,@united your website was down all day yesterday- tried 3x put all info in&didnt go thru- today the flight I bought went up!
3383,negative,@united you do realize my wife is waiting on a delayed flight at this very moment.  I'm not sure I understand your tweet.
3384,negative,@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated
3385,positive,@united so sorry. I ended up on US Air flight. Thank you though for getting back to me:)
3386,negative,@united I have been denied. Not sure how you charge $150 one way then $25 on way hime
3388,negative,"@united even so, change could not be made  online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!"
3389,negative,@united Case ID 8544484
3391,negative,@united your Airbus a320 seats are awful. They don't recline.
3392,negative,@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail
3393,positive,@United  great way to start my vacation with an on time departure! Looking forward to my global first class suite!
3395,negative,@united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry
3396,positive,@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim.
3397,positive,@united that would be great
3399,negative,"@united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am"
3400,negative,@united @perfectomobile huh?  I have sent 16 crash reports in Feb alone.  8 in one day.  Only app I have that consistently crashes.
3401,negative,"@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo"
3402,positive,@united You're welcome.
3403,negative,@united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service???
3406,negative,"@united unfortunately, that doesn't help. Just an automated computer."
3407,positive,@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day.
3408,positive,@united Yes ! :D (Y) From @therealaviation on Instagram :)
3410,negative,@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is.
3411,negative,@united They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back...
3413,negative,@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over
3414,negative,@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks
3416,negative,@united Can i get a refund? I would like to book on a better airline.
3417,negative,@united whom can I call to discuss - as I was told that united has no phone contact with passengers  - this is absurd...
3418,negative,@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!
3422,negative,"@united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers."
3423,negative,@united Flight delayed 40 minutes in ORD because plane didn’t have all the food. That should be fixed in the future. It’s a dumb delay.
3425,negative,@united need to chat with an actual human ASAP!
3427,negative,"@united I got an email saying ""changes to my MileagePlus account are confirmed"" but I didn't make any changes. Help?"
3429,positive,@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.
3430,positive,@united So far so good. Just stepped down in Denver. Next Stop Portland!
3431,negative,@united 3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good
3432,negative,@united what a joke. Hang up on customers!!
3433,negative,@united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!
3434,positive,@united #OrthoDoc on-call to in-flight! Glad to have been of service!
3435,negative,"@united So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail"
3436,positive,@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter.  Last one onboard.
3437,negative,"@united really hoping to get some help here.  On my 5th attempt to get a resolution, and lost count of transfers.  help please! #mileageplus"
3439,negative,@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet.
3440,positive,@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm.  They were super helpful!
3441,negative,@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.
3444,negative,"@united That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal."
3446,negative,"@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that"
3447,positive,@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir  and Cancelled Flightled my flight 4 times last month. United>
3448,negative,@united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/
3449,negative,"@united I did, and as I thought, nothing happened"
3450,negative,@united I'm not booked on a 1:30 return flight..
3451,negative,@united the flt TO ORD is correct.  Per my DM- it is the flight from ORD to CVG I was charged for incorrectly
3452,negative,"@united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?"
3453,negative,@united I need to talk with an actual person about missing luggage. Please advise on how to make that happen.
3454,negative,@united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago
3456,negative,"@united ""where we trick you into making us look popular on Twitter by being the worst airline"" #wellplayed #jokesonus"
3457,negative,@united why do I have to request refund? Why charge twice in first place?
3458,negative,@united I'll be calling soon but going tomorrow like it shows on the app is not a good option
3459,negative,@united I’ve filled out the form twice. No email. I have a lost item code. Can you verify it was received?
3460,positive,@united message sent. Thank you!
3461,negative,@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it?
3464,negative,"@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?"
3465,negative,"@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight...."
3466,negative,"@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead"
3468,negative,"@united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless"
3469,negative,@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious
3470,negative,@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!!
3471,negative,@united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir
3472,negative,@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet.  Promises are free.
3473,positive,@united followed and messaged. Thanks so much for the help.
3475,negative,@united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense?
3476,negative,@united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck
3477,positive,@united Thanks JT
3479,positive,@united Thank you! Off to LA to do something very special.
3480,negative,@united The flight turned around for mechanical reasons on 1/30/15.  Never to fly United again as they don't check their planes properly.
3481,negative,@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH
3482,negative,".@united you should really have that addressed somewhere on the website, find that completely irritating & am unable to take my flight now."
3483,negative,@united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA.
3484,negative,@united spends 20 minutes beating up a lady about her bag fees.  Random stranger comes up and pays the fee.  #Randomactsofcorporategreed
3486,negative,@united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on
3489,negative,@united thanks ^mr i got rebooked already but I lost my first class seat. Such is life.
3490,negative,"@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err ""no segment in this"""
3491,negative,"@united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!"
3492,negative,"@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated."
3493,negative,@united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful.
3494,positive,@united Thank you!! 😊
3495,negative,@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.
3496,negative,@united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot?  Now I miss my meeting Atlanta because someone slept in?
3498,negative,@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it
3499,negative,@united thx. Come hell or high water...
3500,negative,"@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting"
3501,negative,@united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting.
3504,positive,@united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon
3505,negative,"@united - handed a slip of paper,&said to call 1800#. Have called 2x/day trying to get it sent, still @ layover airport.Have that ref # tho."
3507,positive,@united that's fine. I'll take them.
3510,negative,"@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?"
3511,positive,@united thank you! My second flight I already got bumped up to 1st! Love it!
3512,negative,@united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me.
3513,negative,@united ...just called and lady at your overseas call center said she saw no note. I explained the situation...again...
3514,negative,@united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr...
3515,negative,@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today...
3516,positive,"@united all goods, I'll call tomorrow, thanks."
3519,negative,@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!
3520,negative,@united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica...
3521,negative,@united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife
3523,negative,@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment
3524,negative,@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here.
3525,negative,"@united : Unhappy with United's service?

Read Ralph Nader's open letter to UAL's CEO.

Leave a comment or RT.

http://t.co/O0745APIau"
3527,negative,@united the best seats should be for paying customers and we should get to board first #badcustomerservice
3528,negative,@united this happens all the time.  United pilots are always in the exit row.  America treats there customers better than their employees.
3529,negative,@united yes when I got to the gate I specifically asked if there where any other seats.  Very discouraging to walk past the crew. 37d
3531,positive,@united OMG THANK U😻😻😻
3532,negative,@united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2)
3533,negative,@united error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2)
3534,negative,"@united  4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight  50 min and still counting..."
3535,negative,@united ... horrible wait time on 4348 to get a gate  ..shows total miss  management . Value customer time and respect thier sentiment
3536,negative,"@united  very disappointed by the service starting from gate operator at BOS , who was  rude in stopping a carry-on bag..."
3537,negative,@united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);:
3541,negative,"@united if guy on flight 1230 follows through on threat to sue because he couldn’t carry on 3 bags, I will defend you for free."
3543,negative,@united Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot!
3544,negative,@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines
3545,positive,@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished!
3546,negative,@united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.
3549,negative,"@united ^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround"
3554,negative,@united @staralliance the B gates are very far though
3555,negative,"@united UA5029 from RIC, UA507 from ORD, & UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels"
3556,negative,@united I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation.
3557,negative,@united @staralliance how can I book reward travel in August?? Everything is blacked out.
3558,positive,@united did I win :)
3559,negative,@united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help?
3560,negative,@united I have submitted my complaint. I need to be compensated. How long will this take?
3562,negative,"@united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!"
3563,positive,@united flight to RSW tonight -me &  twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!!
3564,negative,@united My flying United is over...sorry. The Captain still had 20 minutes of pre-flight preparations to make while we sat with no air!
3566,positive,"@united yes, Thx! At 10:35 (landed at 9:20)."
3567,negative,@united get a clue. I am a 1K/2mm miler and that is the response you give?
3568,negative,@united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi
3570,negative,@united it's not there we tried. It's already here in cancun just no one has delivered it
3571,negative,"@united what you did was illegal and a breach of contract. I will be in touch but not through your ""customer feedback"""
3572,negative,@united its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru
3573,negative,@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable
3575,negative,@united please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline
3576,negative,@united nothing else from you ^GJ? Where is your customer service?
3579,negative,"@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation."
3580,negative,@united my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!!
3581,negative,"@united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM"
3582,negative,@united then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace
3583,negative,"@united @christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait."
3584,negative,@United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way...
3585,negative,@united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary
3586,negative,@united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me.
3587,negative,@united & I've been hung up on twice by your staff. So upset right now
3589,negative,"@united 2 hour flight from FLL to Ewr, 1242, now waiting 1 hour plus for bags, no sign yet. What gives????"
3590,negative,@united was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!!
3592,negative,@united this is despicable I spoke to  many diff people & everyone is telling me something different I have a claim no. I need my bag now
3593,negative,@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight.
3594,negative,"@united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!"
3595,positive,@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!
3597,negative,"@united you can't claim ""weather"" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't"
3598,negative,"@united you're missin the point! There was no ""weather"". You're lying! Seats was broken. But u claim ""weather"" to get out of hotels. Classy"
3599,negative,@united are you trying to break a world record for most delayed flights in a year?
3602,positive,"@united Okay, thank you for your help :)"
3603,negative,@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain
3604,positive,@united thanks
3605,negative,@united I bet @SouthwestAir doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time
3606,positive,"@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1"
3608,negative,@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number
3610,negative,@united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me
3611,negative,@united yes I have
3612,negative,@united #CustomerService #fail long time flyer switching airlines #frustrated
3613,positive,"@united okay - thanks for your help, JT! I appreciate your time!"
3614,negative,@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech
3615,negative,@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail
3616,negative,@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.
3617,positive,"@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails"
3618,positive,"@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here."
3622,positive,"@united Very good flight, thank you!"
3623,negative,@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.
3624,negative,@united I'm asking if you can simplify the communications- thx
3625,positive,"@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!"
3626,negative,@United OMG WHERE IS MY BAG??? YYZUA70435 - enough with the shenanigans already. It's getting real old real quick!!
3630,negative,@united how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been..
3631,negative,@united Please stall flight 1535 out of ORD. I have to get to SNA tonight.
3632,positive,"@united Thanks, I will!"
3633,negative,@united can you get a gate for UA4727?  Turrible.
3634,negative,@united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating
3637,positive,@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon
3638,positive,"@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!"
3639,positive,@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks!
3641,positive,"@united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)"
3642,negative,@united I mean is there a real live person somewhere I can go and speak to at Newark post security?
3645,negative,@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed
3648,negative,@united plz don't advertise wifi if it's not gonna work thanks #worstflightever
3650,negative,"@united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times."
3652,negative,@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up.
3653,negative,@united hello. I'm overseas & my bag is lost. I can't call customer service but can you help me?
3654,positive,"@united landing in anchorage, then on our way to fairbanks! http://t.co/FjkvQMbmaS"
3655,negative,@united I knew I should've flew @VirginAmerica lol
3656,negative,"@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?"
3657,positive,@united thnx
3658,positive,"@united 
I will admit, you've been rather good to me over the years.
You've still got me hooked.
(for now!)
Peace."
3659,positive,@united it's kinda funny. No worries.
3660,negative,@united My feedback and concerns via your site aren’t going to improve my poor airport experiences.
3661,negative,@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked!
3662,positive,@united great. Looking forward to your response to my DM then
3663,negative,"@united It was quite enjoyable. 😊 

Except now he's stuck on the runway in Houston. 😕"
3664,positive,@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville
3665,positive,"@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated."
3666,negative,"@united makes total sense, except flight wasn't full :) I've got empty seats around me & overheads were more than half open when I boarded."
3668,negative,@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight.
3670,negative,"@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ"
3671,negative,@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail
3674,positive,@united @parryaftab done thnx
3675,negative,"@united, I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD"
3676,negative,"@united gotta love giving up 1st class upgrade b/c flight delayed, to get another flight (also delayed) just to ensure I make my connection."
3678,negative,"@united Not sure what happened @ MSP yesterday, but VERY UNHAPPY my bag was not only delayed, but sat at MSP for 8 hrs b4 delivery @ 2:30 am"
3680,negative,@united I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better....
3682,negative,@united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good
3683,positive,"@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic."
3684,negative,"@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy"
3685,positive,"@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family"
3686,negative,@united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag...
3687,positive,@united have reported it.  Still in Istanbul at the moment apparently.  On the other plane haha.  Hats off to the pilot!
3689,positive,"@united hey awesome!  Thanks for the reply, will be filling the form out! @AmericanAir"
3690,negative,@united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help
3691,negative,@united correct date is 2/11/15!
3692,negative,@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you?
3693,negative,@united a report was filed with the airport police on 11th and 12th February-I have the police case number if required
3694,negative,"@united can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats."
3695,negative,@united the supervisor on situation- Stacey took all our details-no claim number given to us
3696,negative,@united 1 hour since boarding began and we're still sitting at the gate.  #UA507
3697,negative,@united Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight & insufficient ground crew to handle
3698,negative,@united took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs
3699,positive,"@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)"
3700,negative,"@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11"
3701,negative,"@united #1007 Houston-Bogota with an engine problem, mechanics trying to ""fix"" the problem, safety first, better to change the plane"
3702,negative,@united thanks! Makes sense. Just annoying that it can't be determined better.
3704,negative,@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline
3705,negative,@united idea: if u don't want us to be frustrated don't Cancelled Flight flights because your crew overflowed a toilet. Get a plumber
3706,negative,@united I will be patient in my luxurious middle seat on my next delayed flight
3707,negative,@united I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07
3708,negative,@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport
3709,negative,@united be patient while I let this string of tweets go out showing people you are bad at your business
3710,negative,@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine
3712,negative,@united thanks I'll fill out the form that no one reads or responds to.
3713,negative,@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on
3714,negative,"@united   sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to...."
3715,positive,@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying.
3716,negative,@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay?
3718,negative,"“@united: @qlyss8 We don't want our customers to be frustrated. Thank you for your patience. ^JT” A lovely sentiment, but not a $180 one."
3719,negative,@united 4 different departure / arrival updates for UA304??? In 1hr. Please!
3720,negative,@united nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad...
3721,negative,"@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?"
3722,positive,"@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough"
3723,positive,@united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well.
3724,negative,@united - my son left his tablet on plane.  Am out of country and can not call easily.  Is there an email to contact?
3725,negative,"I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united"
3726,negative,@united all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. & ill be driving there not flying
3727,negative,"@united yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed."
3728,negative,@united thanks for not letting me switch flights Bc I had a checked bag then Cancelled Flighting my flight forcing me to take another 3 hrs Late Flightr!
3729,positive,@united thank you! Love united!! Have 4 flights today!
3730,positive,"@united Just did, thanks for checking! :)"
3731,negative,@united just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you
3732,negative,"@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there."
3733,negative,@united this may be the last time I fly your airline.
3734,negative,"@united Is your company motto: ""I do not care!!!""  I heard several times from your employees to your clients in the past week.""  #idonotcare"
3735,negative,@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing.
3736,negative,"@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back.  UA3466"
3737,positive,@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!!
3738,negative,"@united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened ""do you want to get to SF today"" #fail"
3739,negative,@united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you.
3740,negative,"@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- & wouldn't take away a 9year old kids bag!"
3741,positive,@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR
3742,negative,"@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened"
3743,negative,@united sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back!
3744,negative,@united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay.
3745,negative,"@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?"
3746,negative,@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?
3748,negative,@united yes of course I have.  Is this how you treat customer with no recourse?
3749,negative,@united I will be stunned if my bags are in Hartford with me.  The ORD ground crew only had an hour to move my bags 200 yards
3750,negative,"@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter."
3751,negative,"@united Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer."
3752,positive,@united thank you!
3753,positive,@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.
3754,negative,@united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated.
3755,negative,"@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found."
3756,negative,@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad
3757,negative,"@united still can't dm, it's LH7631 on 21/2/15"
3758,positive,@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier.
3759,negative,"@united, I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice"
3760,negative,"@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again"
3761,negative,@united my cats flight was delayed 1+hour  she will be arriving to Hawaii after 5 & I won't be able to pick her up until tomorrow 😭
3762,negative,"@united I did not, my mind was on getting to the next flight."
3763,negative,@united now you've lost my bags too.  At least nobody has done anything to help out.  This is absurd.
3764,negative,@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+.  Forget upgrades - just want legroom. #unitedfail
3765,negative,@united offered me a voucher to switch flights. Now voucher offer doesn’t exist & the gate agent switched me to a delayed flight!
3767,negative,@united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees
3768,negative,"@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M)."
3769,negative,@united my friend lost luggage on flight 1547. What to do?
3770,positive,"@united sweet, follow back and I'll get the dm off"
3772,positive,@united all good! Next flight was a little delayed so it all worked 👍
3774,negative,"@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience"
3775,negative,@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight!
3777,negative,@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :(
3778,negative,"@united Nice ""partners"" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R"
3779,negative,@united UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies
3780,negative,"@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help."
3781,negative,@united Just had the worst experience ever flying with you
3782,negative,@United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs.
3783,negative,@united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating!
3784,negative,"@united my plane sounds like  a DJ  scratching is this normal? If so, will this eventually be a new entertainment fee."
3786,negative,"@united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?"
3787,negative,@united rebooked.  This one is Late Flight too.
3788,negative,@united 2nd Late Flight flight today
3789,negative,"@united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?"
3790,negative,"@united 3586 from IAD to BUF.  Incredibly loud, and like a third world 70s inner city metro bus.  #lowstandards http://t.co/m67WnBglXQ"
3792,positive,@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http://t.co/owMaXOyEhZ
3793,negative,@united 16 days for one flight and 8 for the other (roundtrip).
3794,positive,@united I am blown away by stellar #custserv !! Thank you <3 http://t.co/JOrEScfb4x
3795,negative,@united your overall experience of flying is not friendly
3796,negative,@united a good start would be  to warm the plane before the departure time so the flight isn't delayed due to frozen water lines.
3797,negative,@united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to
3798,positive,@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.
3799,negative,@united 6 hour mechanical delay...killing me
3800,negative,@united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days.  Please prove me wrong.
3802,negative,@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver
3803,negative,@united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k
3805,negative,@united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is.
3806,negative,"@united you mean like my mailing address and rate? By the surliness of my United ""coworkers"" I'm guessing our benefits aren't great."
3807,negative,@united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system
3808,negative,@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap.
3809,negative,"@united Yeah, bag is on the way. As per usual.  I'm actually getting used to getting it delivered to me, its kind of nice in a sense."
3811,negative,@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet
3812,negative,"@United Wonder why people hate dealing with airlines?  Ridiculous and inflexible ""policies"".  I need a phone number and a resolution.  Now."
3813,negative,@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems
3814,negative,"@united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way"
3815,positive,"@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs."
3817,negative,"2/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies"
3818,negative,1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money.
3819,negative,@united missing this wedding because of these delays would not be cool
3820,negative,@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies
3821,negative,"@united what do you think missing meetings is worth?  A flight voucher?  I fly all the time, so what would make it right?"
3822,negative,"@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA"
3823,negative,@united  why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called.
3824,positive,@united it's amazing really.
3825,negative,@united Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate
3828,negative,"@united its ridic you cant transfer credit, you have my $400 & youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn"
3829,positive,"@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US."
3830,negative,@united a plane took our gate and now we're just waiting in a lot at DIA
3831,negative,"@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP"
3832,negative,@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap.
3833,negative,@united on your website it says 10 days. Its been 16 and counting.
3835,negative,@united the lack of customer service is astounding https://t.co/72RMpkOGwu #2daysofhell
3837,negative,@united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months.  Where my free miles at?!
3838,negative,@united of course but they were just as helpless as everyone else .
3839,positive,"@united Flew ORD to Miami and back and  had great crew, service on both legs. THANKS"
3840,negative,@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews
3841,negative,@united another week has passed and I hoped that I would have had a response by now
3842,negative,@united there's no reason it should take 7-10 days to respond.
3843,negative,"@united yes, I know that. The question is ""why is that still the case""? #fail"
3844,negative,@united There are Exit-Row window shades in approx 11% of the windows  of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX
3845,positive,@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday
3846,negative,@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united
3847,negative,@united perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX #answerthis
3848,negative,@united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines
3849,negative,@united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card
3850,negative,.@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris
3851,negative,.@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies
3852,negative,"@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned ""confirmed"" certificates?"
3854,negative,"@united worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts & still didn't make an announcement"
3855,negative,@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.
3861,negative,@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that.
3862,negative,"@united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!"
3863,negative,"@united surprise me.  Otherwise, the flight is over and I don't have a good feeling about your airline."
3864,negative,@united we have been told that it's lost...you guys don't know where it is
3865,negative,".@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night."
3867,negative,"@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for"
3868,positive,@united Thanks to supervisor Miriam who provided me with great customer service. #finally
3869,negative,@united Filled out at the airport as part of a long day made longer.
3870,positive,@united -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks
3871,negative,"@united UA6255 delayed out of #winnipeg because the plane was ""frozen""! #fail Will I make my connection on UA1059? #tightconnection #Denver"
3872,negative,"@united  delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695"
3875,negative,. @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags
3876,negative,@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening
3877,positive,"@united Great, thank you!"
3879,negative,@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!!
3880,negative,@united right... Are you guys charging for the air we breathe next?
3882,negative,"@united in other words... sorry, not sorry.  Plenty of other airlines... and I travel A LOT."
3883,negative,@united delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United?
3884,negative,@united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP.  #letsworktogether
3885,negative,"@united just give up.  Your service is terrible.  If I wasn't forced to use United on certain routes, I never would."
3886,positive,@united Club in Denver is dope 👌
3887,negative,"@united I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell."
3888,negative,@united we are never going to get to out gate at this rate.
3889,negative,@united this is getting ridiculous. Now we're missing our connection.
3890,negative,@united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them?
3891,negative,@united I locked myself out of my account and needed access to book a flight.
3893,negative,@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person.
3894,negative,@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size
3895,positive,@united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise
3896,negative,@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy.
3897,negative,@united yes staff were rude  and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em!
3898,negative,@united Monday evening.
3901,negative,@United ticket counter Masters out of SMF not very helpful.
3902,positive,"@united cool, thanks."
3903,negative,@united my baggage is in shannon now so never mind u can work on giving me some $$$ back now
3904,negative,"@united if you're listening, why are you the lowest provider of inflight wifi? Get with the times!"
3905,negative,@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!!
3906,negative,"@united is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!"
3907,negative,@united why haven't you updated that flight 4411 is delayed? Super frustrating
3912,negative,"@United what the...? I go into the ""all airlines lounge"" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted"
3913,negative,@united Y do U not reply to customer refund forms??????????? #unitedairlines
3914,negative,@united <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline
3915,negative,@united <<<<<<-------- do not reply to emails?
3916,negative,"@united it has now been 16 days since i applied for my compensation?

Y have i had no correspondence"
3918,negative,@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days
3919,negative,"@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones"
3920,negative,"@united @laurasbrown5 What does ""dealing via email"" have anything to do with a crappy web form that is not made for mobile devices"
3922,negative,"@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer"
3923,negative,@united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations
3926,positive,@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :)
3928,negative,@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault!
3929,negative,@united How can you not know where my bags are?  You knew where they were 6 hours ago. You are killing me!  Worst service. Ever.
3930,negative,@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines
3931,negative,@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?
3932,negative,"@united ok, I have that, pretty sure I had it before too but will wait and see what happens...."
3933,negative,@united Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag?
3934,negative,@united  treats service members like crap never flying again with them #UnitedAirlines  @CNN
3936,negative,@united What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits...
3937,negative,@united why are your SFO->BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times.
3938,negative,@united how come I have no baggage updates.
3939,negative,"@united Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing"
3940,negative,@United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy
3941,negative,"@united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?"
3942,negative,"@united 3 hrs searching for flts, find 1 on site & can't book the $ offered bc 1 seg isn't really available. #lies #falseadvertising"
3943,negative,@united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad.
3944,negative,@united are my bags here yet?  They were at Palm Springs airport.  I was at LAX.  How come I beat my bags here.
3945,negative,@united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding?
3946,negative,@united A generic form with tons of fields asking for info you already?  Expected more as a premier platinum. Another #servicefail
3947,negative,"@united, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday"
3949,negative,@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update.
3950,positive,@united you guys have such big hearts.. keep up the good work
3951,negative,@united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology
3952,negative,"@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible."
3953,negative,"@united unless it's on you guys, im good."
3954,negative,@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol
3956,negative,"@united missed connection, wrong city, bags at Palm Springs, but not at hotel. I am seriously tired of being treated this way."
3957,negative,@united Where are my bags!!!  They weren't in LAX like your promised.  9 out of 10 things today were a mess today because of you.
3958,negative,@united dang... I thought I was in a teleportation device! Ua514
3959,positive,@united received my bag. I appreciate taking care of the matter and following up!
3960,negative,@united still haven't received a response. Please direct message me for my contact information.
3961,negative,@united I've been waiting on my bag in IAH for 45mins.  They're only 4 freaking people on that flight waiting for bags.  Fix this!!
3963,positive,@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD
3964,negative,@united RTB>IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls
3965,negative,"@united ""federal regulation prohibits you being separated from your bag""...yet you lose our bag and that's okay"
3966,negative,@united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees...
3968,negative,@united do you guys have any working planes?
3969,negative,@united we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!!
3970,negative,"@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won’t fix it."
3971,negative,@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again!
3972,negative,@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding  another plane and is stopped.
3973,positive,"@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)"
3974,negative,"@united Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1/2)"
3975,positive,@united The only thing you fella have done right today is get me to the pacific time zone.
3976,negative,@united Ugh.  My bags were sent to Palm Springs and not to LAX as promised.  They better be at the hotel when I get there.
3977,negative,"@united Direct Messaged you, didn't hear anything back"
3978,negative,"@united yup, it just happens way too often...5 times in the last 12 months"
3980,negative,@united so who does handle bag issues? And why wouldn't you put me onto them in the first place?
3981,positive,@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival
3983,negative,@united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou
3984,negative,@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...
3985,negative,@united when will you offer real food in american clubs like the amazing food you offer in Heathrow?
3986,negative,@united once again my bag is lost when I travel united!!!! Please do something
3988,negative,@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR...
3989,negative,@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years
3990,negative,@united did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads
3991,negative,"@united this is in ur Hemispheres magazine. I'm open to what will u do to make the ""flight more pleasant."" http://t.co/VrQDpqEPFW"
3992,negative,@united hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day.
3993,negative,"@united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude."
3994,negative,"@united rude cust ser agents busy chatting, then yelled bc I took pic. Put me stdby when seat. Diff agent gave me seat 30min Late Flightr. Platinum"
3995,negative,"@united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!😢 still no bag!"
3996,positive,@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport.  Much thanks!
3997,negative,"@united Yes, though they have not located the bag yet. It was a lovely flight outside of that."
3998,positive,@united Got me home amid snow & Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone & an upgrade. Thank you!
3999,negative,"@united My wife has been on the phone several times for past 3 days, with no result."
4000,negative,@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public.
4001,negative,"@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know"
4002,negative,@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u.
4003,negative,"@united 12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?"
4004,negative,"@united so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it?"
4005,negative,"@united so, I made it all the way to the airport, and they say they won’t fix the handle. I showed you this problem, and you said to go…?"
4007,negative,@united then why do you bother responding? Your customer service is THE WORST. Never using you guys again.
4009,negative,@united free hotel doesn't make up for such poor customer service and disregard
4010,negative,@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.
4011,negative,@united mechanical delay occurred in Houston earlier today re: their flight to ORD
4013,positive,"Cc @DadBoner  #boldflavors “@united: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options"""
4014,negative,@united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail
4016,negative,@united how else would I know it was denied?
4018,negative,"@united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag.
#flyunited"
4019,negative,@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice
4020,negative,@united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive
4022,positive,"@united be  ""Chicago's hometown airline"" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise"
4023,negative,@united @annricord $856.81 the cost of one of the round trip tickets.
4024,positive,@united Give Cyndi & Troy each a gold star.
4025,positive,@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits.
4028,negative,"@united I can’t go back to the airport, I’m working, and won’t have time.  Are you telling me there is seriously no other way?"
4030,negative,@united 3875 to Denver which we are supposed to be boarding right now but has yet to land
4031,negative,@united I've been doing this for 15 years and I've never had this many issues with any other airline.
4032,negative,@united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else.
4033,negative,@united note: they are traveling w 2yr old. Unreal
4034,negative,@united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY
4035,positive,@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.
4036,negative,@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf
4039,negative,"@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst."
4041,positive,"@United Bringing your ""A"" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY"
4042,negative,@united you already have vomit so you are halfway there
4043,negative,@united is amazing how hard is to talk with customer service! !!
4044,negative,"@united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff"
4045,negative,@united they held the flight for our group of nearly 20 people.
4046,negative,@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver
4048,negative,"@united time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United"
4049,negative,"@united it was an international flight, and we didn't get our new eta until we were in the air."
4050,positive,@united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks!
4051,negative,@united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta !
4052,negative,"@united Useless response. I need a functioning wheelchair, not a customer care form to fill out."
4053,positive,"@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!"
4055,negative,@united $55 cab ride to dfw from love got me my bag. Reimburse?
4056,negative,@united @gg8929 Unbelievable hypocrisy!!
4057,positive,@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job
4058,positive,"@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere"
4059,negative,"@united On top of this, a CSR went ahead and hung up on me after I called United to discuss this."
4060,negative,@united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse...
4061,negative,"@united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain"
4063,negative,@united The third wheelchair is broken! http://t.co/tvk0PyxQv5
4064,positive,"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!"
4065,positive,@united ooh thanks!
4066,negative,"@united my flight was at 1 pm. Still at the airport gee what service.  Do they care, nope.  Delayed until 7:55."
4067,negative,@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable
4068,negative,@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it
4071,negative,I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there.
4072,negative,"@united @annricord 0162431184663.
3 of your agents said we would be refunded. Agents said United should never have sold us the ticket."
4073,negative,@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff
4074,negative,@united IT-problems with the link? #3thparty
4075,negative,"@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5"
4076,negative,@united Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me
4077,negative,@united can I get some help changing a ticket.  40 minutes on hold and counting....
4078,positive,@united thanks for all the help! Totally appreciate it and you made it super easy too
4079,negative,@united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup
4080,negative,@united Your MileagePlus signup page is broken.
4081,negative,@united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...
4082,negative,@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful.
4083,negative,"@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67"
4084,negative,@united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun
4085,negative,@united once again your customer service rep was rude!   I asked a question and in turn got attitude.  Jane was no help.  Disgusted again!
4086,negative,@united can you not see the thread?
4087,negative,@united poor old United: never seem to get the response right :)
4088,negative,@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport
4089,negative,@united also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv.
4091,positive,@united thanks! :)
4092,negative,"Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP"
4093,negative,@united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL
4094,negative,@united  eventually.  You should approach bags like @AlaskaAir  they get it.
4095,negative,@united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago?
4096,negative,@united said they would give us a refund. 30 days Late Flightr NO refund.
4097,negative,@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt.
4098,negative,@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected.
4099,negative,"@united if your policy changed, you must advise at the time of purchase.  Same if you choose to vary it by airport!  We want a FULL refund!!"
4100,negative,"@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united."
4101,negative,@united I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!👎👎
4102,negative,@united @el_ingeniero don't check your baggage if you don't have to.  They will lose it!
4103,negative,@United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN!
4104,negative,@united well perhaps you could highlight where that is stated.  We travel between Canada & USA on United with only Nexus
4105,negative,"@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!"
4106,negative,@united You make it hard to fly with you. Delayed over an hour and now the plane  is turning around & heading back to the gate. #connection?
4107,negative,@united  Serious firing needs to happen at HNL. They broke the wheelchair you loaned me after you broke mine! http://t.co/bT37KyrByJ
4108,negative,"@united Call customer service and of course they just say ""theres nothing we can do"" and then offer a transfer and disconnect the line."
4109,negative,"@united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks"
4110,negative,@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?
4111,negative,@united Classic
4112,positive,@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!
4113,positive,@united Thanks!
4115,negative,@united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input?
4116,negative,@united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering.
4119,negative,"@united thanks for that advice, so helpful. Can't believe you guys actually charge people to ""fly"" united"
4120,negative,@united If you have had any issues with  United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead.
4121,negative,@united just tried to log in and was told e-mail log in not currently available
4122,negative,@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards
4124,negative,"@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?"
4126,negative,@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail
4127,negative,@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united
4128,negative,@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.
4129,negative,@united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke.
4130,negative,@united They couldn't get me first class on any of their flights so I just rebooked myself.
4132,negative,@united I'll be sending/posting complete details of the circumstances surrounding this matter.  United airlines should be ashamed.
4133,negative,@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-(
4134,positive,@united JT thanks for your help I’ll complete the form once we are back home
4135,negative,"@united missed it.  Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight..."
4137,positive,@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :)
4140,negative,@united yes still need assistance I don't have a flight home due to change in flight u made I miss all connections !
4142,negative,@united thanks! We would like an apology and a full refund. Please confirm when we will receive.
4144,negative,@united But I got a bad exchange rate so want my money back. Please can you refund without penalty.
4145,negative,"@united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times.
If I am no show, you'll know why! Ridiculous."
4146,negative,@united you're just using automated  responses and don't have the decency to actually care/respond
4147,negative,@united JT the issue is with missed connections early gate closings and zero concern from customer service
4148,negative,"@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!"
4152,negative,@united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone
4155,positive,@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her
4156,negative,@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone?
4159,positive,"@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your ""fine print,"" haha"
4160,negative,@united worst service ever 😈
4161,negative,@united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option?
4162,negative,@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice
4163,negative,@united I am furious.  You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United
4164,positive,@united holy high speed internet batman!  Speeds at United Club at IAD are insanely fast!  Thanks
4165,negative,@united Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain.
4167,negative,@united Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..😡...
4168,negative,"@united sorry, I hate united. i won't get to see my family until Thursday"
4169,positive,@united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon.
4170,positive,"@united done just now, thanks."
4172,negative,"@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck"
4174,negative,@united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you?
4175,negative,"@united thanks for the offer, but I finally made it to my destination, albeit hours Late Flight."
4176,negative,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.
4178,negative,@united it would be super if you paid as much attention to actual fliers as you do to credit card holders.
4179,negative,@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on.
4180,negative,"@united 3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting, very disappointed."
4181,negative,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines.
4183,negative,"@united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat?  Please."
4184,positive,@united thank you! 😊
4186,negative,@united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible
4187,negative,@united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want
4188,negative,@united customer service 👎
4189,negative,@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air
4192,negative,@united 3359 which you finally Cancelled Flightled.
4193,negative,.@united what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2
4194,negative,@united thanks finally made it.. Missed meetings but what can I do now?
4195,negative,@united Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened
4196,negative,"@united Supposedly, they're out for delivery. I'll believe it when I see it."
4197,negative,"@united Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :)"
4198,positive,@united Sure did! Only waited about 15min. Yay!
4199,negative,"@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag."
4200,positive,@united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW
4201,negative,@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993
4202,negative,"@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years."
4203,positive,Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG
4204,negative,"@united no, it was 2 flight Cancelled Flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher/compensation"
4205,negative,@united i got email that my reservations got Cancelled Flightled and i will be refunded.  Nothing got refunded as of yet
4206,negative,@united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work?
4207,negative,@united you are really trying me today.
4208,positive,@united looks like I'm settled in to where I'm going.  Thx.
4210,negative,@united no they were to busy taking to each other and I needed to get to an audition.
4212,negative,@united quick response offering assistance but lack of follow through - not really the service I was expecting
4213,negative,@united Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!!
4214,negative,"@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta"
4215,positive,"@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class."
4216,negative,@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once?
4217,negative,@united bags are still in Houston since Friday and still have not been reimbursed the baggage fee.
4218,negative,@united who can tell me where they are?
4219,negative,"@united flight 4567 have already been Cancelled Flightled once, been trying to get home two days. Staff being very unhelpful."
4220,negative,@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!
4221,negative,@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on
4222,negative,@united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude
4223,negative,@united I don't see how I need to spend an extra $100 bc of ur equipment failure.
4224,negative,@united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error & now there are no comp seats
4225,negative,@united its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic!
4226,negative,@united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer...
4228,negative,@united - could you please send me a phone # to the refunds department?  We have submitted our claim through email without success.
4229,negative,"@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home."
4230,negative,@united  flight 441 on 2/4 was delayed over three hours because the pilot never showed up!
4231,negative,@united I just need to get to RIC tonight. I've been in EWR for 24hrs now.
4232,negative,@united which is why my next flights to Miami will be on another airline.
4233,negative,@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail
4234,negative,@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here?
4236,negative,@united with Karen and found her unhelpful and rude  called United at the time & told she could board but Karen would not accept
4237,negative,"@united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke"
4238,negative,"@united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus."
4239,negative,@united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter
4240,negative,@united 1 refused boarding with Nexus. nexus confirmed she should not be refused
4241,positive,"@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!"
4242,negative,@united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no.
4243,negative,@United yall tried it with this little bitty plane flying out of boston!! I hate little planes!!!
4244,positive,"@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time"
4246,positive,@united stay warm - I will be passing through Chicago next week
4247,negative,@united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error.
4248,negative,@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate.
4249,negative,@united giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay.  $7 meal voucher. Wow. Customer service!
4251,negative,@united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it.
4252,negative,@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?
4253,positive,@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences.
4254,negative,@united Second day & attempt trying to leave IAD & I'm on another plane delayed for mechanical issues. Over an hour delayed!
4256,negative,@united when is my plane coming?  Been delayed for almost 7 hours. No plane.
4257,negative,@united Not fast enough.  No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful.
4258,positive,@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers!
4259,negative,@united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum.  Blegh
4260,negative,@united is Late Flight again.  Everyone braved the weather and 40 passengers are waiting for a flight crew.  Really!
4261,negative,@united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home
4262,negative,@united spending the afternoon @ Mia. Not your fault.  No lounge? Very inconvenient.
4263,negative,@united costumer service sucks! Waiting for a week for a response
4265,negative,@united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime.  I guess we'll see.
4267,negative,@united of course I need help.  I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX.
4270,positive,@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ
4272,negative,"@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?"
4273,negative,"@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem"
4276,negative,"@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back?"
4278,negative,@united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!!
4280,positive,"@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service"
4281,negative,@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant.
4283,negative,"@united + besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation."
4284,negative,.@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating.
4285,positive,"@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, ""Fly the Friendly Skies."""
4286,positive,@united @jsumiyasu I am thankful to the  United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home!
4287,positive,@united I appreciate the follow up.
4288,negative,@united + that's the gist of what the flight attendant told her.
4289,negative,@united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? +
4290,negative,"@united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +"
4291,negative,@united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business.
4292,negative,@united sat at airport for 5 hrs still sitting at gate..  Sigh
4294,negative,@united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY!
4295,negative,"@united's first-class #cockup
http://t.co/oh7CFv7DHR"
4297,positive,@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable.
4299,negative,@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive!
4300,negative,"@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO"
4301,negative,@united why am i mot getting my refund?
4302,negative,.@united nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks.
4303,negative,@united didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard...
4304,negative,@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD)
4305,negative,@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last...
4306,negative,@united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations
4307,negative,"@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no  Wifi, no personal entertainment. TORTURE"
4308,negative,@united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies
4309,negative,"@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless"
4311,negative,.@united call my work and tell them it's your fault I'm Late Flight
4312,positive,"@united New Apple crâpe, amazing! Live from UA1207. Really nice crew too.  #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj"
4314,negative,"@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on"
4315,negative,@united i have items of sentimental value that I'm heartbroken are missing
4317,negative,@united still waiting for a reply
4318,negative,@united please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!!
4319,negative,"Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @united"
4320,negative,@united I tried 2 DM it would not go thru... not sure why
4321,negative,"@united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow."
4322,negative,@united I like delays less than you because I'm the one on the plane. Connect me with a voucher
4323,negative,"@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion"
4324,negative,"@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait"
4325,negative,@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.
4326,negative,@SouthwestAir still waiting. Just hit one hour.
4327,negative,@SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook
4328,negative,@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!!
4330,negative,@SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!!
4331,negative,@SouthwestAir still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care
4332,negative,@SouthwestAir your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix.
4333,negative,@SouthwestAir my wife had been in group A in prev. flight but got bumped for some reason.  Alone with two kids. At least put her in group A
4334,negative,@SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset.
4335,positive,@SouthwestAir thank you so much completely made things right!
4336,positive,@SouthwestAir love them! Always get the best deals!
4338,negative,@SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?
4340,negative,@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit
4341,positive,@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please.
4346,negative,@SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting
4347,positive,@SouthwestAir  thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy
4348,negative,@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through
4350,positive,"@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!"
4352,positive,@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas!
4353,negative,"@SouthwestAir has grounded 2 flights b/c of equipment problems & been rude to my wife, traveling alone w/our 2 young kids.  never again."
4356,negative,@SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤
4357,positive,@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up
4358,negative,@SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree
4360,negative,@SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having
4361,positive,@SouthwestAir  I USED to always fly Southwest.
4362,negative,@SouthwestAir  got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience.
4363,negative,@SouthwestAir thx but I'll be expecting a credit for this leg.
4365,negative,"@SouthwestAir  appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac"
4367,negative,@SouthwestAir 20 minutes on hold waiting is ridiculous......
4368,negative,@SouthwestAir have u seen any of the messages the past hour ?
4370,positive,"@SouthwestAir  THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!"
4371,positive,@SouthwestAir Thanks so much!
4372,positive,@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef
4373,negative,@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help?
4374,negative,@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help!
4375,positive,@SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever
4377,positive,@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two.
4378,positive,@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA  #9NEWSBusiness http://t.co/o3WlaInImY
4379,negative,@SouthwestAir its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh
4380,negative,@SouthwestAir your phone service sucks
4382,positive,"@SouthwestAir ""Airport snow removal method #22..""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY"
4383,negative,@SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on...
4384,negative,@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail
4385,negative,@SouthwestAir oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane
4386,negative,"@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?"
4387,negative,@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?
4388,negative,"@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, ""Unable to price"". Please help!"
4389,negative,@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir
4391,negative,"@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain"
4392,negative,@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest.
4393,negative,@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.
4394,negative,@SouthwestAir @SMiles1307 over two hours now.  Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok.
4397,negative,"@SouthwestAir horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ"
4399,negative,"@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again."
4400,negative,@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL
4401,negative,"@SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch"
4403,negative,@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that?
4405,negative,"@SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal"
4406,negative,"@SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2"
4407,positive,@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer
4408,negative,@SouthwestAir nothing you can do to help us restore some barely-expired #RapidRewards points?
4409,negative,@SouthwestAir Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed.
4410,negative,@SouthwestAir freezing in the plane
4411,negative,@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are
4412,negative,@SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon
4413,negative,@SouthwestAir flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us
4414,negative,@SouthwestAir due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first
4415,negative,@SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable
4416,negative,@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr
4417,negative,"@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page"
4418,negative,"@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?"
4419,negative,@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays.
4420,negative,@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED
4425,negative,@SouthwestAir frustrating indeed especially when no one knows what the issue is....
4426,negative,@SouthwestAir  on hold with customer service; you may be quicker.  I rebooked trip for a lower fare.  Where did the difference in $ go?
4428,negative,@SouthwestAir and thx for not responding
4429,negative,@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?
4430,negative,@SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze
4431,negative,@SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site?
4434,negative,@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook
4435,negative,@SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30
4436,negative,@SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash
4437,positive,@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information.
4438,negative,"@SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?"
4439,positive,"@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers"
4440,negative,"@SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625"
4441,negative,@SouthwestAir INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing.
4444,negative,"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?"
4445,negative,@SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful.
4446,negative,@SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls.......
4449,positive,@SouthwestAir Customer Centricity is knowing people #ANAMarketers
4450,negative,"@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice"
4452,negative,"@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed"
4453,positive,@SouthwestAir ok thank you  i hope  so too
4454,negative,@SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy.
4455,positive,"@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq"" #southwestairlines"
4457,negative,"@SouthwestAir Switching planes due to mechanical problems.  How does reboarding work? Was A49, now at end of long line.  Stuck in middle?"
4458,negative,"@SouthwestAir Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web?"
4459,negative,"@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone."
4461,positive,"@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper"
4462,positive,@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled!
4464,positive,@SouthwestAir Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_
4465,positive,@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI
4466,negative,@SouthwestAir why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd?
4468,negative,"@SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy"
4469,negative,@SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!
4470,negative,@SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt  every time the person in front shifts he raps my knees
4473,negative,@SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation
4474,negative,@SouthwestAir why is customer relations still not open....in Texas?!
4475,positive,@SouthwestAir Thank you for the tip!
4476,negative,@SouthwestAir   I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky
4477,positive,@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston.
4478,positive,"@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!"
4479,negative,"@SouthwestAir I ""heart"" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations."
4482,negative,@SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate.
4483,negative,@SouthwestAir can you tell me why you Cancelled Flightled the flight vs delay
4484,negative,@SouthwestAir my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS!
4486,negative,"@SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight."
4487,negative,@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today.
4489,positive,@SouthwestAir - We left iPad in a seat pocket.  Filed lost item report. Received it exactly 1 week Late Flightr.  Is that a record?  #unbelievable
4490,negative,@SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM?
4491,negative,@SouthwestAir I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna.
4493,positive,@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good
4494,negative,@SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call   Getting tired of typing little notes
4495,negative,@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers
4496,negative,@SouthwestAir it's just the principle - it's hard to get mugged & not be upset you took my money & didn't give me anything #wrongiswrong
4497,negative,@SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f
4498,negative,@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems
4499,positive,"@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG"
4500,negative,@SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me
4501,negative,"@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes & gear"
4502,negative,"@SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night."
4503,negative,"@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might ""know"" but don't show it."
4505,negative,@SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure?
4507,positive,@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6
4509,negative,"@SouthwestAir hey remember that time you lost my husbands bags? I do. 

#filmjobnoequipment 
#nowarmclothes"
4510,positive,@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS
4511,positive,@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!!
4512,negative,@SouthwestAir you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment
4513,negative,@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool
4515,negative,@SouthwestAir wifi stays connected about the lifetime of a higgs boson
4517,negative,@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international?
4518,negative,@SouthwestAir making me miss #TheBachelor right now #wah
4520,positive,@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer
4521,negative,@SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel
4522,positive,@SouthwestAir 👏👏👏 on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors
4523,positive,@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future!
4525,positive,@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! 👍😊
4526,negative,@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy
4528,negative,@SouthwestAir your welcome. It was the thoughts of nearly the entire plane.
4530,positive,"@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D"
4531,negative,@SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked
4532,negative,@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up.
4533,negative,@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!
4534,negative,"@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT"
4535,positive,@SouthwestAir great day in the air. http://t.co/YNc2ZUt4zz
4536,positive,@SouthwestAir thanks!
4537,positive,"@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1"
4538,positive,@SouthwestAir /I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest
4541,negative,"@SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter."
4543,positive,"@SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!"
4544,negative,@SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ
4545,positive,@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking
4546,positive,@SouthwestAir thankyou :))❤️
4549,positive,@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest
4550,positive,@SouthwestAir thanks for the great customer service today! 👍👌
4552,positive,@SouthwestAir beyond ready
4553,negative,"@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service"
4556,positive,@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.
4557,negative,@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin
4558,positive,@SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! 😂
4559,negative,@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot
4560,positive,@SouthwestAir following. Thank you.
4561,negative,@SouthwestAir would someone please DM me the customer relations number. The website has only customer service.
4562,negative,@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it
4563,negative,@SouthwestAir you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200  for business class? Stay classy
4564,negative,@SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed
4565,negative,@SouthwestAir @TaylorLumsden Taylor.  U gotta love SWA responsiveness at the@very least huh?
4566,positive,@SouthwestAir It's all good. Thanks!
4567,positive,@SouthwestAir thank you :)
4568,negative,@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight
4569,negative,"@SouthwestAir oh, ok!  all good!  looking forward to escaping the cold for a bit!  thanks!"
4570,negative,@SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh...
4575,positive,@SouthwestAir oh no worries. Just have never seen that before until today. I mean…it is a great card 😀
4576,positive,@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :)
4577,positive,@SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop.  Glad to be home!  Thanks to the professionals both up front and in the cabin!!!
4578,positive,@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40
4580,negative,@SouthwestAir hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable
4581,negative,"@SouthwestAir can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights."
4582,negative,@SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!!
4583,positive,"@SouthwestAir 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome"
4584,negative,@SouthwestAir been all up and down the area where the pic was taken and don't see any albums.
4586,positive,@SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out.
4587,negative,@SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats?
4590,positive,@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days.
4596,negative,"@SouthwestAir prove it, Cuz the southwest people here don't even know why it's behind schedule."
4597,positive,@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you!
4598,negative,@SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/
4599,negative,@SouthwestAir prove it
4600,positive,@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see!
4601,positive,@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations
4602,positive,"@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa"
4603,negative,@SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really?
4604,positive,Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp
4605,negative,@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that.
4607,positive,@SouthwestAir telling my Fam in Vegas now. :)
4609,positive,@SouthwestAir thank you!
4610,negative,@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7
4611,negative,@SouthwestAir do these scavenger hunt  locations have anything in common because I'm playing detective trying to figure out the one for ATL.
4613,negative,"@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury."
4614,positive,"@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!"
4616,positive,@SouthwestAir 3 hours and 80 degree difference. Yes please!!  MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D
4617,negative,"@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action."
4619,negative,"@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?"
4621,positive,@SouthwestAir looks like Bellagio to me! Good luck people! See you at the show at Vinyl
4623,positive,@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons
4624,positive,@SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH
4625,negative,@SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt?
4629,positive,@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises
4630,negative,@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows?
4631,positive,@SouthwestAir really easy for locals to get down to the strip. book.
4633,positive,@SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove
4637,negative,"@SouthwestAir 10+ people pre boarded
Only 1 needed a wheel chair off the plane... Was NOT the case boarding"
4639,positive,@SouthwestAir best airline 👌
4640,positive,@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites!
4641,negative,@SouthwestAir  Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer!
4645,positive,@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR
4646,negative,@SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email.
4648,positive,@SouthwestAir Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons
4649,negative,@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149
4651,positive,@SouthwestAir Awesome staff at the  check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays
4652,negative,@SouthwestAir but when do I get my gin & tonic !?!?
4653,negative,@SouthwestAir is this a sick joke? #toyingwithouremotions
4654,negative,"@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????"
4655,negative,@SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?!
4656,positive,@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that!
4657,negative,"@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle.  But for real, you should fire @Kristi_Capel"
4658,negative,"@SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans"
4659,negative,@SouthwestAir how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty
4661,negative,"@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?"
4662,positive,@SouthwestAir  Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!
4663,negative,"@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice."
4664,negative,"@SouthwestAir weren't too ""sincere"" when you Cancelled Flighted my flight and made me drive 17 hours to get home.."
4665,positive,@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock!
4666,positive,@SouthwestAir  Your Terry is our hero.  Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock!
4667,positive,"@SouthwestAir Thanks, you guys are the best"
4668,positive,@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free.
4670,negative,@SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck?
4672,negative,@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip
4673,positive,@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you!
4675,negative,"@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow."
4676,positive,@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!
4677,negative,@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq
4678,negative,"@SouthwestAir Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?"
4679,positive,@SouthwestAir another great trip! LAX 823 - LAS 3075-  BNA. Thanks so much!!!
4680,negative,@SouthwestAir  your checkin is lame for business. Really last seat? I have broad shoulders haha
4681,negative,@SouthwestAir yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting.
4682,negative,"@SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable"
4683,negative,@SouthwestAir why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition
4684,negative,"@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response.  Need an explanation pls. #notsatisfied #smh #unhappy"
4685,positive,@SouthwestAir Got help from a nice lady on the phone in Georgia.  Thank you!
4686,negative,@SouthwestAir When will the flight resume? I don's see it in the open schedule. :/
4688,positive,"@SouthwestAir Thanks for the quick reply!  I travel a lot...but not that much, lol."
4689,negative,@SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time.
4690,negative,@SouthwestAir My bag was not shown LUV did not make it to PHL with me.
4691,negative,@SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness
4692,positive,@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified.
4693,negative,@SouthwestAir  how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ?
4695,positive,@SouthwestAir nice touch on the passbook integration!
4697,negative,@SouthwestAir a companion pass flyer to other airlines because it's being abused @ every airport...
4698,negative,"@SouthwestAir it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing"
4700,positive,@SouthwestAir Awesome. Thanks! You guys rock!
4701,negative,"@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?"
4703,negative,@SouthwestAir it eventually arrived. just seemed really slow. :)
4704,negative,"@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed."
4705,negative,@SouthwestAir i just recieved an email from your memphis station hopefully they have my bag.
4706,negative,@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0
4707,positive,@SouthwestAir  thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow.
4708,negative,@SouthwestAir yep. 99.99999999% certain it was on that flight.
4709,positive,@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood
4710,positive,@SouthwestAir I would appreciate that.  Thank you.
4711,negative,"@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged.  Phone wait time is crazy. Is there a chat?"
4712,negative,"@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail"
4714,negative,@SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill  Please contact her.
4715,negative,"@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours."
4716,negative,@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2
4717,positive,@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;)
4718,negative,@SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage.
4719,negative,@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!!
4720,negative,@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!
4721,negative,@SouthwestAir I did. Still haven't heard a thing.
4722,positive,@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice!
4723,positive,"@SouthwestAir open seating is like an open marriage, there's so much love for strangers!"
4724,negative,@SouthwestAir I hope this isn't a real life scene out of the movie 'Flight' .....
4727,negative,@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040
4728,positive,"@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!"
4729,positive,@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1
4738,negative,"@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|"
4740,negative,@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon
4741,positive,@SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help!
4742,negative,@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?
4743,negative,@SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying
4744,negative,@SouthwestAir What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min.
4747,negative,@SouthwestAir flight 1028 no delayed 1.5 hours.  Another week another delayed flight
4751,negative,@SouthwestAir bag in possession but no clothes in bag??
4752,negative,"@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB"
4753,negative,"@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back"
4755,negative,@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢
4756,negative,@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward
4758,negative,@southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights?
4759,negative,@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable
4760,negative,"@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out."
4761,negative,@SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable.
4763,positive,@SouthwestAir  Just sent DM. Thanks for your attentiveness to this matter.
4764,negative,@SouthwestAir how about fixing the wifi!  3rd flight where it's not working. 800 series plane so not like it's an old plane.
4765,negative,"@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own."
4768,negative,@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.
4769,negative,"@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46.  I said to lady, ""well, that system is about dead."" She didn't understand"
4770,negative,@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow.
4772,positive,@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue
4773,negative,@SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy
4774,positive,@SouthwestAir   Thanks
4775,negative,"@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help."
4776,positive,@SouthwestAir have sent you a DM with the details. Thanks!
4777,positive,@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia.
4779,negative,@SouthwestAir - really?  All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC
4781,negative,"@SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!"
4783,negative,@SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet
4786,positive,@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons
4787,positive,@SouthwestAir yes I was everything worked out great
4788,positive,@SouthwestAir show me some love and a companion flight~please and thank you!
4789,negative,"@SouthwestAir Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail"
4790,positive,@SouthwestAir loved it!
4791,negative,@SouthwestAir needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage.  Monika at MWA needs a PR lesson
4793,negative,@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.)
4794,positive,@SouthwestAir you're my early frontrunner for best airline! #oscars2016
4796,negative,@SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx
4798,negative,"@SouthwestAir you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night."
4799,negative,@SouthwestAir @jparkermastin  customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking
4800,negative,@SouthwestAir broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now.
4801,negative,@SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys 💔😪
4802,negative,@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass.
4803,negative,@SouthwestAir luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business.
4804,positive,.@SouthwestAir Thx for the follow up. Just sent DM
4805,negative,@SouthwestAir now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted
4806,positive,@SouthwestAir TY for your consideration!
4807,negative,@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.
4808,negative,@SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over.
4809,negative,"@SouthwestAir It was never really ""lost"" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!"
4810,positive,"@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight"
4811,negative,@SouthwestAir is not being responding to the @SpecialOlympics athletes.  #notcool #Southwest
4812,negative,"@SouthwestAir   A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040"
4813,negative,@SouthwestAir would really like my baggage from yesterday. Employees at Akron giving me a tough time.
4814,positive,@SouthwestAir thanks! Very excited to see it :D
4815,negative,".@SouthwestAir glad you appreciate it, it’ll be the last dollar you ever get from me thanks to your wretched customer service"
4816,negative,@SouthwestAir waited 34 mins for baggage MDW>MEM and the in-flight service was suspended so no drink 😕
4818,positive,@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice
4819,negative,@SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal?
4822,positive,"@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done"
4823,negative,"@SouthwestAir thank you : 8UXZJ2
Paid for early bird and sat in back"
4824,positive,@SouthwestAir All good... beers and #oscars2015 ar #DIA
4826,negative,@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.
4827,positive,@SouthwestAir luv my companion pass!
4829,negative,@SouthwestAir it's ok I was supposed to be in California 5hrs ago
4830,negative,"@SouthwestAir I need to Cancelled Flight one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?"
4831,negative,@SouthwestAir A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail.
4833,negative,"@SouthwestAir I understand. But it's consistent, and been consistent for years. It's known around the country."
4834,positive,@SouthwestAir thank you!!
4835,negative,@SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me.
4836,negative,@SouthwestAir i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home.
4840,negative,"@SouthwestAir For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?"
4842,negative,@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.
4843,negative,@SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM.
4844,negative,@SouthwestAir after an hour and a half then it came back damaged. Not happy 😣
4846,negative,@SouthwestAir why does the customer service have rather inconsistent information
4847,positive,@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB.
4848,negative,@SouthwestAir but to make us tru to find space in other flights.  This customer service is as bad as @SpiritAirlines.
4849,negative,@SouthwestAir no delay. I pay $777.70 for BS A1 ticket. You boarded flight early. I'm last to board. Now have middle seat. Wasted $$$$!
4850,negative,"@SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan."
4851,negative,@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies.
4852,positive,@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones!
4853,negative,@SouthwestAir please start flying to Huntsville so I never have to fly American Airlines again
4855,negative,"@SouthwestAir no you are not, you just care about mighty dollar."
4859,positive,"@SouthwestAir beautiful view flying into San Jose, CA this evening http://t.co/SxVaGbRTlI"
4860,positive,@SouthwestAir Thank you SWA and Shannon G. @LASairport (C22) for being a miracle worker! #awesome
4861,negative,"But expect no help from ->@SouthwestAir <-.  Our flt was canx at the last minute for ""weather.""  We flew home on weatherless @united."
4863,positive,@SouthwestAir yes please
4864,positive,@SouthwestAir I changed my flight through St. Louis. Thanks for the reply though!
4866,negative,@SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN
4867,positive,@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time.  Thanks #southwest for making travel easy!
4868,negative,"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?"
4869,negative,@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire
4872,positive,@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK
4873,negative,"@SouthwestAir everyone deserves red carpet tx until they destroy your luggage &only give you $75 voucher, like I want to fly w/them again!"
4874,negative,@SouthwestAir staff was overall awful through multiple airports would have switched airlines if another flight was available
4875,positive,@SouthwestAir lol I already am ! I am a card member as well too lol i enjoy flying with you Guys
4876,positive,@SouthwestAir.   50th Anniversary on April 10th. Still. Sweethearts.  Companions.  Lifetime.  Sons.  Families. Love.
4878,positive,@SouthwestAir YES please....How do we get that companion pass?
4879,negative,@southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable.
4882,negative,@SouthwestAir You've inspired me to start my own airline to combat your weak ass airline. sick of this shit
4884,positive,@SouthwestAir yes please!
4885,positive,@SouthwestAir I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg
4886,positive,@SouthwestAir I (heart) my CP status. Sure would be nice to have though.
4887,positive,@SouthwestAir #RedCarpet Southwest Companion Pass would be great!
4889,positive,@SouthwestAir I want one!
4890,negative,@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1
4891,positive,“@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprG”
4892,positive,@SouthwestAir sign me up!
4896,positive,@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight!
4897,negative,@SouthwestAir How about auto check in for CP holders? Come on.
4898,positive,@SouthwestAir got mine!  Just in time for the wife and my 15th anniversary!
4899,positive,@SouthwestAir I love my Companion Pass (qualified 4th year).  #HollyMais
4901,positive,@SouthwestAir I continue to be amazed by the amazing customer service.  Thank you SWA!
4903,positive,"@SouthwestAir Yes, please."
4905,positive,@SouthwestAir sign me up!
4906,positive,@SouthwestAir just got mine..now where to go??
4907,negative,@SouthwestAir wifi is the worst $8 investment I have ever made.
4909,negative,@SouthwestAir sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason.  All I was told was sorry after 2.5 hrs waiting
4912,negative,@SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI.
4913,negative,@SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport & I have a connecting flight. #ridiculous
4914,negative,"@SouthwestAir should get their shit together before they owe my $2,000 for my bag."
4915,negative,@SouthwestAir I requested my boarding pass to be texted to me but I still haven't received it.
4916,negative,@SouthwestAir I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time.
4917,negative,@SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!!
4918,negative,@SouthwestAir I'm a huge fan and give y'all too much business...so please fix the damn wifi!
4920,negative,"@SouthwestAir  we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??"
4922,positive,@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group
4923,positive,@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :)
4924,positive,@SouthwestAir Thanks.
4926,negative,@SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday
4927,positive,@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8
4928,positive,@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍
4930,negative,@SouthwestAir Two delayed flights in a row. Neither one of them explained
4931,negative,@SouthwestAir been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2
4932,negative,@SouthwestAir you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs
4933,positive,@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service!
4936,negative,@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID.
4937,negative,@SouthwestAir your wifi is angering me with its slowness
4938,positive,@SouthwestAir thank you!
4939,negative,@SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z
4940,positive,"@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back.  Thx! 😄"
4941,negative,"@SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all..."
4942,negative,"@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?"
4943,negative,@SouthwestAir just sent it
4944,negative,@SouthwestAir if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue
4946,positive,@SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! 👏👏👏
4947,negative,@SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler
4948,negative,@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!!
4949,negative,"@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!"
4950,negative,@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!
4951,negative,"@SouthwestAir your ""complimentary"" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!"
4952,negative,"@SouthwestAir worst air line ever, you have no compassion of the handicapped"
4954,negative,@SouthwestAir you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr!
4958,positive,@SouthwestAir ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around.
4959,negative,@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?
4960,negative,@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed
4961,positive,@SouthwestAir  Mad love http://t.co/4ojrSDWPkK NYC-
4962,negative,@SouthwestAir - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again
4963,negative,@SouthwestAir I was trying to find airfare for my family.  Your prices are ridiculous!  Almost $1000 more than @USAirways. #notmadeofmoney
4964,positive,@SouthwestAir My Fav!!!!
4965,negative,@SouthwestAir our flight is delayed till tomorrow curse the weather
4966,negative,@SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. 😂💁
4968,positive,@SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w/o it but I appreciate the support. $50 voucher + $50 for essentials.
4970,negative,"@SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch ""Buy"""
4973,positive,@SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter
4974,positive,@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass
4975,negative,@SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs)
4976,negative,@SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home?  1708 PHX->DAL
4977,negative,@SouthwestAir thanks for the response - flight time has passed - rebooked now
4978,negative,"<3 <3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!"
4979,positive,@SouthwestAir you guys rule. I will DM you. <3 Thank you.
4980,positive,@SouthwestAir good to be back. See you all again in several weeks.
4981,negative,@SouthwestAir Boooo!!!!!!   Don't be like the other airlines!!  http://t.co/WHAGPknnLF
4982,positive,"@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!"
4983,negative,@SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!!
4985,negative,.@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(
4986,negative,@SouthwestAir could I get a phone call from a customer service rep to get the issue resolved?
4987,positive,@SouthwestAir think you have great people working for you.
4988,positive,@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport
4989,negative,@SouthwestAir here's a first..both pilot and first officer in galley during flight...
4991,negative,@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes.
4993,negative,@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew
4994,negative,@SouthwestAir    Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error.
4996,negative,@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss
4997,positive,@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons 😋
4999,negative,"@SouthwestAir As a frequent traveler, I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. #nolove"
5000,negative,"@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O"
5001,negative,"@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI"
5002,negative,"@SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali"
5003,negative,@SouthwestAir What's happened to your customer service? 2 Cancelled Flightled flights in 2 days & an uninformed and unapologetic staff. #nolove #cali
5005,negative,@SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying
5007,negative,@SouthwestAir we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes
5009,negative,"@SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point?"
5012,positive,"@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious.  Thank you. 
#onechildfourbags"
5013,negative,@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous.
5014,positive,"@SouthwestAir 

Just realized I had the wrong departure date. Thanks for making changes easy!"
5016,positive,@SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You.
5019,negative,@SouthwestAir no I wasn't. After over an hour was too frustrated and had to hang up.
5020,negative,"@SouthwestAir Thanks for the terrible service! Stranded in MDW for 2 days, & now can't find confirmation for rebooked flight from MKE."
5021,negative,@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine.
5022,positive,@SouthwestAir I will say that your customer service has consistently been the very best!!!
5023,positive,@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected.
5025,negative,"@SouthwestAir @AARP @JimCramer 75yo mom says, ""Hire more staff to accommodate your audience"" You could learn lots from her. She's off to FL"
5026,positive,"@SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!"
5029,negative,@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund.
5030,negative,@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep
5031,positive,@SouthwestAir @AmericanAir y'all are better then @united
5032,negative,"@SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?"
5033,positive,@SouthwestAir Make the world a better place: Visit an elderly relative.
5035,negative,@SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx
5036,negative,@SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded
5037,negative,@SouthwestAir plane switch on 636 meant A= back of plane #disappointed
5038,negative,@SouthwestAir you have let me down! #oversold #earlybirdmeansnothing
5039,negative,@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched..
5042,negative,@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info
5043,negative,"@SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: ""Rather make a complaint or your flight?"""
5044,negative,@SouthwestAir I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!
5045,negative,@SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to?
5049,negative,@SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP
5050,negative,@SouthwestAir 2 hours on hold for customer service never us SW again
5051,positive,@SouthwestAir FINALLY!  A Passbook option for the SWA App. Thank you!!!!!
5053,positive,@SouthwestAir I've DM'd you. Thanks!
5054,positive,"@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ"
5057,negative,@SouthwestAir stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help
5058,negative,@SouthwestAir do you ever reinstate Cancelled Flighted flights?
5059,positive,@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you.
5060,negative,@SouthwestAir I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent
5061,negative,@SouthwestAir #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed?
5062,positive,@SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt
5063,negative,@SouthwestAir want to pick up a customer from @SpiritAirlines sign me up 🙌😏
5064,negative,@SouthwestAir  Cancelled Flighted Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. #BS #GetMeOuttaHere #SouthwestSucks
5066,negative,"@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv"
5067,negative,"@SouthwestAir ""Will my luggage be on that flight?"" ""No"" ""Y not"" ""bc ur on that flight n it won't end up where ur goin http://t.co/6Zj6L2ZTua"
5068,negative,"@SouthwestAir ""...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough."""
5069,positive,@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw!
5070,negative,@SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr?
5071,negative,@SouthwestAir Cancelled Flightled flights and asshole phone support. #worstairline
5072,negative,@SouthwestAir flight Cancelled Flightled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2/22?
5073,negative,@SouthwestAir been on hold for 1.5 hrs. What's up?
5075,negative,@SouthwestAir we are having a real issue trying to get thru to you.  On hold for 2 hours & got disconnected!  Please help!
5076,negative,@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL
5078,negative,@SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help
5079,negative,"@SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination."
5080,positive,@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home!
5081,negative,@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks
5082,negative,@southwestair I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW
5083,negative,@SouthwestAir #fail  southwest changes my flight to a different time and city and blames it on me. They won't correct it. #furious
5084,positive,@SouthwestAir Southwest Airline is THE way to go!
5085,negative,@SouthwestAir been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help!
5086,negative,"@SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx"
5087,negative,@SouthwestAir I was on hold for over 2 hours and my call got disconnected. Thanks a lot.
5088,negative,@SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again.
5089,negative,@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2.
5090,negative,"@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you."
5091,negative,@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated
5092,positive,@SouthwestAir thanks for getting me home from Denver tonight despite the snow!
5093,negative,@SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights?
5094,negative,"@SouthwestAir - wow! 100 minutes on hold, so far. Now phone is dying..."
5096,positive,@SouthwestAir never lets me down!!!
5097,negative,@SouthwestAir on hold now for 1 Hour 25 mins Whats the holdup
5098,negative,@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!!
5099,positive,@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟
5100,positive,@SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!!
5101,negative,"@SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight?  Called 1800IFlySWA, long long waits..."
5102,negative,@SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help
5104,negative,"@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for ""A"" boarding. Refused to honor it with rescheduled flight"
5105,negative,"@SouthwestAir  Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled.  On hold again."
5106,negative,@SouthwestAir been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working???
5107,positive,"@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!"
5108,negative,"@SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund"
5109,negative,"@SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away."
5110,negative,@SouthwestAir On hold with airline 45 min and counting. Service is terrible!
5111,negative,@SouthwestAir On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help?
5112,negative,@SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous
5114,negative,"@SouthwestAir you have the worst service, you Cancelled Flightled all your flights FLL to PHL all @USAirways flights flew. Stuck in FL 3 days. #done"
5115,negative,@SouthwestAir my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you?
5116,negative,@SouthwestAir your phone lines suck. I have a dilemma.
5117,negative,@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.
5118,negative,@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work.
5119,negative,"@SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it"
5120,negative,@SouthwestAir  no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.
5121,negative,@SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways
5122,positive,@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT!
5123,positive,@SouthwestAir male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise 👍 Had the best experience with him
5124,negative,@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled?
5125,negative,@SouthwestAir you have no baggage tracking system?
5126,positive,@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF
5127,negative,@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved.
5128,negative,"@SouthwestAir coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare!"
5129,negative,@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme
5132,negative,@SouthwestAir crazy how every airline flew out to the northeast tonight except you
5133,negative,"@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all.  #epitimeoffail"
5134,positive,@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise
5135,negative,@SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help!
5136,negative,@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious
5139,positive,@SouthwestAir Thanks for making good on @PoteetTJ 's Cancelled Flightled flight.
5140,positive,@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone?
5142,negative,@SouthwestAir How many trees have to die before you stop trying to sell us a credit  card? #OptOut http://t.co/CXrZhcdTVz
5143,negative,@SouthwestAir bags fly free..just not to where you're going.
5144,negative,@SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?!
5145,negative,"@SouthwestAir Disappointed in the FAA ""regulation"" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited"
5146,positive,@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA
5147,negative,@SouthwestAir Am I flying on Spirit air?
5148,negative,"@SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable."
5149,positive,"@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh."
5150,negative,@SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on
5152,negative,@SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website?
5153,negative,@SouthwestAir @PoteetTJ had to fly @Delta MCO->CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help.
5154,negative,@SouthwestAir you are the worst airline. Congrats!!
5156,positive,@SouthwestAir I'll do that. Can't DM until you follow me. Thanks!
5157,negative,@SouthwestAir now our pilots timed out...#getmeoutofhere
5158,positive,@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ
5159,negative,@SouthwestAir my rating for Southwest -9 on s scale of 1 to 10
5160,negative,@SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP
5161,positive,@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks!
5162,negative,@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin#
5163,negative,@SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow.
5164,negative,"@SouthwestAir went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS!"
5165,negative,@SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl out✈️📱
5166,negative,@SouthwestAir yep after two hours and thirty minutes
5167,negative,@SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun
5168,negative,.@SouthwestAir  I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞
5169,negative,@SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high
5170,negative,@SouthwestAir I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually.
5171,negative,@SouthwestAir I'm here @ChicagoMidway airport.  I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing.  #Very mad customer
5172,negative,@SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam
5173,negative,@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.
5175,negative,@SouthwestAir had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment.
5176,positive,@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome.
5177,negative,@SouthwestAir please refund my ticket. What a terrible experience. #southwestfail
5178,positive,"@SouthwestAir three cheers to your Denver staff. Don't know if we 
will get out but they're keeping us smiling. http://t.co/RX8z53M7yy"
5179,negative,@SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked.  That would have been better info than advise 2 call
5180,negative,@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love
5181,negative,@SouthwestAir breaking my heart at BWI 9 hrs @business
5182,negative,"@SouthwestAir Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me."
5183,negative,"@SouthwestAir  also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?"
5184,negative,@SouthwestAir 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it?
5185,negative,@SouthwestAir I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat & sun :(
5186,positive,@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter
5187,negative,@SouthwestAir well I'm not sure what there is you can do.  The bad experience had already been had
5189,negative,@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home
5190,negative,"@SouthwestAir AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame"
5191,positive,@SouthwestAir replacing @vitaminwater with beer! Bravo!👏👏 Cheers! 🍻🍻 @Leinenkugels @DosEquis @FatTire
5192,negative,@SouthwestAir  reservation (FEHQNE)  21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please.
5193,negative,@SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights
5194,positive,@SouthwestAir i hope i can be apart of the team with this job opening!
5195,negative,@SouthwestAir yes. Hung up and called a different number.
5196,negative,@SouthwestAir Flight 2646.  Four hours in the plane on the ground at BWI.
5198,negative,"@SouthwestAir - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx"
5199,negative,@SouthwestAir Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago & didn't tell me. Now I'm stuck in Tampa.
5201,negative,@SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min.
5202,negative,@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH??
5203,negative,@SouthwestAir why are you literally the worst?
5204,negative,@SouthwestAir why can't i reschedule my flight online?
5205,negative,"@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it"
5206,negative,@SouthwestAir please please please answer the phone. . .
5207,negative,@SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying
5208,negative,@SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair
5209,negative,"@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight 👎"
5210,negative,@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown
5211,negative,"@SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! 😞😡 flight #4229"
5212,negative,"@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?"
5213,positive,"@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks.  Thanks!"
5215,negative,@SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation.
5216,negative,@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint
5217,negative,@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?
5219,negative,@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles.
5220,negative,@SouthwestAir officially on hold for 2 hours!
5221,negative,@SouthwestAir not letting me DM. # is FSZ4YO
5222,negative,@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with
5223,negative,@SouthwestAir we were rebooked on the 5:05 out of MDW.  Some drink coupons could help!
5224,negative,"@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF"
5226,negative,@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW.
5227,negative,@SouthwestAir could you add me to that list? Been on hold for an hour 15
5228,negative,@SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights?????
5229,negative,@SouthwestAir has the absolute worst customer service when trying to reach them by phone.
5230,negative,@SouthwestAir on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am?
5231,negative,"@SouthwestAir coming up on 2hrs on, still haven't spoken to a rep"
5232,negative,@SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook?
5233,negative,@SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home?
5234,negative,@SouthwestAir is Flight 3113 OMA>DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages
5235,negative,@SouthwestAir Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me
5236,negative,"@SouthwestAir, sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing.."
5237,negative,".@SouthwestAir Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive"
5238,negative,@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife
5239,negative,@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond
5240,negative,@SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it
5241,negative,@SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help!
5242,positive,@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing💖 #DestinationDragons
5243,negative,@SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour!
5244,negative,"@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA."
5245,negative,"@SouthwestAir @CallMeStanley7 And bring back the ""Agent will call you back..."" feature. Why was that ever discontinued???"
5246,positive,"@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW"
5248,negative,@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being?
5249,negative,"@SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP"
5251,negative,@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!!
5252,negative,"@SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours"
5253,positive,"@SouthwestAir Sent your way, thanks for the help."
5255,negative,@SouthwestAir the wait for the bags is longer than the actual flight.
5256,negative,"@SouthwestAir Sure was,  with @Delta  looks like I'll make my birthday celebration after all."
5257,negative,@SouthwestAir   Where the heck are the bags for Chicago 408. It has been an hour
5260,negative,@SouthwestAir no. Told to call cust service on monday
5261,negative,@SouthwestAir why are the ticketing lines in Las Vegas so unorganized??  Mass craziness. Half of the ticketing stations unmanned.
5263,negative,@SouthwestAir fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#.  Need help.
5264,negative,@SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?!
5265,negative,@southwestair y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow!
5267,negative,@SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help.
5269,negative,"@SouthwestAir very confusing to receive ""your trip is around the corner!"" email when I already Cancelled Flightled the flight"
5270,positive,@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!
5272,positive,@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice.  #happy #customer
5274,negative,@SouthwestAir  placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do?
5276,negative,@SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr
5277,positive,@SouthwestAir That's an awesome library.
5278,negative,"@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service."
5279,negative,@SouthwestAir horrible flight!
5281,negative,@SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek
5284,negative,@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.
5285,negative,"@SouthwestAir Been on hold over 90 minutes. You can fly, but not answer the phone?"
5286,positive,@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info.
5288,negative,"@SouthwestAir I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot."
5289,negative,@SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now
5290,negative,@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!
5291,negative,@SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help
5293,negative,@SouthwestAir flight just Cancelled Flighted. Can you help me rebook?
5297,negative,"@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department."
5298,negative,@SouthwestAir I am trying to change a ticket for travel on Monday that cannot be changed online. Anyway faster than waiting on hold? #anhour
5299,negative,@SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs
5300,negative,@SouthwestAir 😅 you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5
5301,negative,@SouthwestAir hire more customer service agents. And hour and a half is too long to hold
5302,positive,@SouthwestAir DM sent. Thanks for the help!
5303,negative,"@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed"
5304,negative,"@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!"
5305,positive,@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!!
5306,negative,@SouthwestAir What do you call that??!!
5308,negative,@SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish.
5309,negative,@SouthwestAir  the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry
5311,negative,"@SouthwestAir because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it"
5312,negative,@SouthwestAir Bad enough that there is no seat assigned he's  seating at an exit seat and a male flight attendant removes him from there
5314,negative,@SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago.
5315,negative,@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available!
5316,negative,@SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves?
5317,negative,@SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying 😔😔😔 http://t.co/t6fYyBHjhL
5318,negative,"@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem..."
5319,negative,@SouthwestAir is really gonna hear my mouth about this bag situation.
5320,negative,@SouthwestAir you guys need better communication to your customers. This is rude and unprofessional.
5321,negative,@SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks.
5323,negative,.@SouthwestAir received an error online and have been on hold for over 1.5 hours. Completely unacceptable.
5325,positive,@SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday
5326,positive,@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv
5328,negative,@SouthwestAir  when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay?
5331,negative,@SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do.
5332,negative,@SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver.
5334,negative,@SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5
5335,negative,@SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline
5336,negative,@SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist?
5337,negative,@SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled.  Need to get out there ASAP.
5339,positive,@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU
5340,negative,"@SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!"
5341,negative,@SouthwestAir I've been on hold for over an hour and counting…just need a simple name change http://t.co/5Siczx1oez
5342,negative,@SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service.
5343,negative,@SouthwestAir been on hold for over an hour to speak to a customer service rep. What the heck?? #Southwest #customerservice
5344,negative,"@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour."
5345,negative,@SouthwestAir - you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A
5346,negative,@SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone.
5347,positive,"@SouthwestAir flight 3970, bna-rdu had the most excellent crew today"
5348,negative,@SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands
5349,positive,@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a
5350,negative,@SouthwestAir I'm stuck in Fort Lauderdale.
5351,negative,"@SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?"
5352,negative,@SouthwestAir I thought you guys were the best airline...I've been on hold for an hour!
5353,positive,@SouthwestAir @SouthwestOliver that's a great FA right there.
5354,positive,@SouthwestAir DM sent.  Thank you.
5355,negative,@SouthwestAir Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement
5356,negative,"@SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood"
5357,negative,"@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?"
5358,negative,"@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold"
5361,negative,@SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold.  Unacceptable!
5362,positive,@SouthwestAir  @TheEllenShow @Imaginedragons  @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY
5363,positive,@SouthwestAir finally through thx
5364,negative,@SouthwestAir this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight.
5365,negative,@SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated
5366,negative,"@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?"
5367,negative,@SouthwestAir Can't DM you because you don't follow me.
5368,negative,@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me?
5369,negative,@SouthwestAir - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP!
5370,positive,@SouthwestAir hello #SouthwestAir I'm  happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight
5371,negative,@SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights?
5372,positive,@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.
5373,negative,"@SouthwestAir customer svc worse than the #WinterWeather !  Flight Cancelled Flighted, website malfunction, on hold for >1:34. http://t.co/PgwUkrpMOx"
5374,positive,@SouthwestAir flt 3867 crew  #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv
5375,negative,@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird
5376,positive,@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches
5377,negative,@SouthwestAir been on hold now for 1 hour 20 minutes with cust service. Can you help?
5378,negative,@SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany
5379,negative,"@SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago."
5380,positive,@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV
5381,negative,"@SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?"
5382,negative,@SouthwestAir answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a @USAirways flight tmw.
5383,negative,@SouthwestAir on hold for over an hour twice?  Terrible.
5384,negative,@SouthwestAir my flight is Cancelled Flightled due to weather. What next ?
5385,negative,@SouthwestAir crazy hold times today. Over an hour now. Help?
5386,negative,@SouthwestAir  been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir  #BNA
5387,negative,@SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice
5389,negative,@SouthwestAir been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA
5390,negative,@SouthwestAir Been on hold for over an hour - any chance someone can help me on here?
5391,negative,@SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR
5393,negative,@SouthwestAir Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting.   #customerservice @olive201
5395,positive,@SouthwestAir so glad u guys do business w/ more class than UR competitors @SpiritAirlines 😏
5396,positive,"@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!"
5397,negative,"@SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty"
5398,negative,@SouthwestAir I've been on hold for 2 hours!  When will you answer??
5399,negative,@SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?
5400,negative,@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.
5401,negative,"@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones."
5403,negative,"@SouthwestAir, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP?"
5404,negative,@SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed.
5405,negative,@SouthwestAir been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there!
5407,positive,@SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2
5408,negative,@SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon.
5409,negative,@SouthwestAir 40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http://t.co/iWoiGRLHXb
5411,negative,@SouthwestAir  at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous
5412,negative,@SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline?
5413,negative,@SouthwestAir Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService
5414,negative,@SouthwestAir I'm going to need you to answer your phones. Being on hold for an hour isn't okay.
5415,negative,@SouthwestAir almost an hour on hold for swa is inexcusable #hiremorepeople
5416,positive,@SouthwestAir is my favorite airline!  I can't wait to book my flight to New Orleans for my trip in April!! :) :)
5417,negative,@SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online!
5418,negative,"@SouthwestAir Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice"
5419,negative,"@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook"
5420,positive,@SouthwestAir loving the boarding to go to Chicago #KeepItMovin'
5422,negative,@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation.
5423,negative,@SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love
5424,negative,@SouthwestAir On hold for two hours and it timed-out on me. Great system you got there.
5425,negative,@SouthwestAir rocks - @AmericanAir horror
5426,negative,@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...
5427,negative,@SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT
5429,negative,"@SouthwestAir app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2"
5430,negative,@SouthwestAir I need your help but no one will pick up the phone.
5431,negative,@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...
5433,negative,@SouthwestAir were you handing out tickets while I was sleep ?
5435,positive,@SouthwestAir had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! 😜😂 thanks
5436,negative,"@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?"
5440,negative,@SouthwestAir how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi 😷😱
5441,negative,@SouthwestAir I lost my luggage. My birthday wish is to find my luggage.
5445,negative,@SouthwestAir got a text my flight was Cancelled Flightled! Now what do I do :/?? Help please!!!
5446,negative,@SouthwestAir Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415
5447,negative,@southwestair Grand total from landing to getting bag: one hour. That's very sad.
5448,negative,@southwestair Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing.
5449,positive,@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue.
5450,negative,"@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool."
5451,positive,@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline!
5452,negative,@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi
5457,negative,"@SouthwestAir wanting a ⭐️ for the ✈️ finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!"
5458,negative,"@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city."
5459,negative,"@SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for ""flying the friendly skies"""
5461,negative,@SouthwestAir flight to San Diego is delayed per usual.. take me home!
5463,positive,"@SouthwestAir @FortuneMagazine 
great news."
5464,positive,@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go!
5466,negative,@SouthwestAir every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities?
5467,negative,@SouthwestAir I have a voucher w swa that expires 4/10. An extension would be a lot of luv
5468,positive,@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about.
5469,negative,"@SouthwestAir not sure why we are still here in Dallas.  Plane has been at gate for 30 min.  No update at all.  Flight 1140, poor service."
5470,negative,"@SouthwestAir Loved one's flight ATL to IND Cancelled Flightled due to ""ice in Indy"". Sitting here in Indy, it is bone dry. Tomorrow 4-6"" of snow."
5471,positive,@SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH
5472,positive,@SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6
5474,negative,@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport?
5475,positive,"@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert."
5476,positive,"@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. 👍"
5477,negative,@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt
5479,negative,"@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers."
5480,positive,@SouthwestAir you guys held our flight #330!  Thank you!!!  About to take off from MDW now to Oakland.  Thanks
5481,positive,@SouthwestAir first time flying with you. You've definitely won me over!
5482,negative,@SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy
5483,positive,@SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI  < my child was inspired.  Thank you.
5484,positive,@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well.
5485,positive,@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing!
5486,positive,@SouthwestAir great flight got us back on time!  Thanks
5490,positive,"@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA"
5491,positive,"@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer"
5493,negative,@SouthwestAir my parents flight frm STL2ATL Cancelled Flighted 2nite. When's the next one out?!
5494,negative,@SouthwestAir well my mom called earlier and you guys had her on hold for close to an hour
5495,negative,@SouthwestAir there's an hour wait here for reFlight Booking Problems in line at Omaha.
5496,negative,@SouthwestAir it says I can't because my flight is in progress.
5497,negative,@SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6
5498,negative,@SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701.
5499,negative,@SouthwestAir is that the same reliable system couldn't find my info and then said it refund my credit card ?
5500,negative,"@SouthwestAir 14 hours????  Sorry don't get it. Oh well. Screw the weekend in Az right?  Eat the hotel, no problem."
5501,positive,"@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz."
5502,negative,@SouthwestAir I am absolutely sick of 300s and no wifi!
5503,negative,@SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!
5504,positive,"@SouthwestAir Ahah😃💕🎵 That is why
I love SW✈❗(^^)❤"
5506,positive,@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service
5509,negative,@SouthwestAir @dultch97 kid just wants fucking money #scumbag
5510,positive,@SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING
5512,positive,@SouthwestAir I'll have to drop by next time I visit!
5513,positive,@SouthwestAir @SacIntlAirport Feels like a good day to fly!!  Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome
5514,positive,@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants
5517,positive,@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;)
5518,negative,@SouthwestAir @dultch97 that's horse radish 😤🐴
5519,negative,@SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight  Having to drive 10 hours now 😢
5520,positive,@SouthwestAir Thank you!
5521,positive,@SouthwestAir thank you. See u next wednesday in FLL. Save me some peanuts
5526,positive,@SouthwestAir so happy that you can finally put your #southwestairlines boarding pass into passbook! Makes life so much easier ✈️
5527,positive,@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN
5528,negative,@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it
5530,negative,@SouthwestAir @JulGood1 she was traveling with me the one that got miscommunicated with
5531,negative,"@SouthwestAir WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!"
5535,negative,@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!???
5536,negative,@SouthwestAir http://t.co/tTXRSyNLxr doesn't work on my flight. Just fyi.
5540,negative,@SouthwestAir I would die if I got tickets to #DestinationDragons and you would be invited to my funeral
5541,negative,@SouthwestAir = easy and pleasant. @united = difficult and stressful. Learned my lesson.
5544,positive,@SouthwestAir got it taken care of! thank you <3
5545,negative,@SouthwestAir not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho
5547,negative,@SouthwestAir Late Flightly you've always been Late Flight! Please get back to the old #SWA!!
5548,negative,"@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!"
5549,negative,@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting.....
5550,negative,@SouthwestAir Gary Kelly should be ashamed of himself running a corporation in this way
5551,negative,@SouthwestAir you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I  would Buyer beware
5552,negative,@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate
5553,positive,@SouthwestAir please acknowledge Attendant Jeff Wernicke. Beat in class and service on SW
5555,negative,@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out
5556,negative,@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers.
5557,positive,@SouthwestAir THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour 😁 @Imaginedragons Crying /dying rn #ripme
5558,positive,@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi
5560,negative,@SouthwestAir heyo! What is causing flight 1836 ewr to hou to be delayed?
5562,negative,"@SouthwestAir Your wifi stinks. I'm not mad, but i wouldn't hate it if i got my money refunded."
5563,negative,@SouthwestAir Cancelled Flights arrivals & departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17
5566,positive,@SouthwestAir THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3
5568,negative,@SouthwestAir I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons
5569,negative,@SouthwestAir  after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up
5571,positive,@SouthwestAir rules.
5572,negative,@SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons
5574,negative,@SouthwestAir okaaaaay UGH IM 8 MIN AWAY
5577,negative,"@SouthwestAir Yes, but I like need my luggage before tomorrow morning"
5579,negative,"@SouthwestAir doesn't care nor does SNA agent Jacquie Plitt, rude gal bad attitude! had 2 fly @USAirways 2 CABO thx http://t.co/VbUxfPCKfa"
5580,positive,"@SouthwestAir   Happily, flight 1625 was not delayed when a cockpit visit blew my four-yr-old's mind. Thanks, Cap'n! http://t.co/C8mqEzXVdH"
5581,negative,@SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http://t.co/QxWW1p09a0
5584,positive,@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general.
5586,negative,@southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways
5587,positive,"@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J"
5588,negative,@SouthwestAir thanks for losing my luggage
5589,negative,@SouthwestAir what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one
5593,negative,@SouthwestAir well I HAD a car & free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed
5595,negative,@SouthwestAir and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa
5596,negative,@SouthwestAir it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights.
5600,negative,@SouthwestAir  over 15 minutes without talking to a human at what point would you recommend I call @AmericanAir http://t.co/ysqbVq6Mgb
5603,negative,@SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives?
5604,positive,@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock😎
5605,positive,@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.
5606,positive,@SouthwestAir yeah haha. Never been in one. It's expensive 😂😂 and we will!!!!! So much fun! #destinationdragons
5607,positive,@SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S
5608,positive,@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE
5609,positive,@SouthwestAir @SAMoore10 Thank you for your kind response.  The acknowledgement and apology go a long way! #southwestrocks
5610,negative,@SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it.
5611,negative,"@SouthwestAir Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems."
5612,negative,@SouthwestAir one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location?
5614,negative,Includes @KCIAirport “@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHil”
5616,negative,@SouthwestAir yes but not with out an attitude and nasty comment
5617,positive,"@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange"
5619,negative,"@SouthwestAir 4 hour delay in ATL due to ""air traffic control""....love missing an entire day of my vacation #unhappycustomer #mytimeismoney"
5621,negative,"@SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait & painful music unacceptable. Come on..."
5627,positive,"Thank you for your help, Shannon! Great customer service, @SouthwestAir."
5628,negative,"@SouthwestAir 2 1/2 hours Late Flight, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :)"
5629,negative,@SouthwestAir again another ride SW employee that printed out boarding passes. Deficiency in training obviously
5630,positive,@SouthwestAir Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa
5631,negative,@SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign
5632,positive,@SouthwestAir  Please Help. We really want to fly with you. #guessweflyingdelta
5635,positive,@SouthwestAir thank you! DMing now.
5636,negative,@SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome
5637,negative,@SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM?
5638,negative,@SouthwestAir flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help @SouthwestAir?
5639,negative,"@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140"
5640,negative,"@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off."
5644,negative,@SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown
5645,positive,@SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M
5650,negative,"@SouthwestAir No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm, not so much. Signed, -CaptiveAudience"
5651,negative,@SouthwestAir will you please start offering services out of @triflight and @AshevilleAir to other airports.. Have to drive 3-4 hrs to use u
5652,negative,@SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional.  Couldn't do work if I wanted to.  Never again.
5653,negative,@SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call & cannot get a human
5654,negative,@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!
5656,positive,@SouthwestAir already booked my tickets for August 20th-30th!  Can't wait for my vacation!
5657,negative,@SouthwestAir very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing
5660,negative,"@SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model."
5661,negative,@SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation
5662,negative,"@SouthwestAir y airline I fly with, but haven't seen anything like this yet!"
5663,positive,@SouthwestAir that's awesome! Love flying SWA!
5664,positive,@SouthwestAir That guy was the flight attendant on my last flight… he was hilarious! ☺
5665,positive,@SouthwestAir thanks for the info and the quick response!
5666,positive,@SouthwestAir shhhh i don't want something else to steal our deal😉
5667,negative,@SouthwestAir Cancelled Flighting flights 45 minutes before takeoff & sitting for 45 min on the runway of the rescheduled flight #badservice
5670,positive,@SouthwestAir Deborah helped me💁
5671,positive,@SouthwestAir give this guy a raise....great start to flight from AZ to MKE..
5672,negative,@SouthwestAir - 800 is not int'l friendly
5674,negative,@SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight
5675,negative,@SouthwestAir can you answer the phone so I can change my flight plans. Srsly.
5676,negative,@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler
5678,negative,"@SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey"
5681,negative,@SouthwestAir what does relay concerns really mean & how/why do u keep letting people on flights with bags larger than u state are allowabl?
5683,negative,@SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em
5685,positive,@SouthwestAir oh my gosh! Going to dm you now! Thank you!
5686,positive,@SouthwestAir THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG
5687,negative,@SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05.
5688,negative,"@SouthwestAir couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out."
5691,negative,@SouthwestAir make this delay go away. Maybe upgrade me and Kats seats. We are headed to Columbus.
5696,positive,@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!
5697,positive,@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry
5698,negative,@SouthwestAir FJBFSC  all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent
5699,negative,@SouthwestAir what do I need to do when TSA pre doesn't show for a flight of mine?
5700,negative,@SouthwestAir  getting the run around today with customer service & disconnected customer relations # given twice. Help!!!
5701,negative,@SouthwestAir have been doing that for hours already
5702,positive,@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU
5703,positive,"@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u"
5705,positive,@SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou
5707,positive,@SouthwestAir please do. Hate having to fly a different airline. You're my fav.
5708,negative,"@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was"
5709,positive,@SouthwestAir sure thing
5710,negative,@SouthwestAir why did you book my hotel twice?!?! Ahhhhh
5711,positive,@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother.  I planned and you change the rules
5712,positive,@SouthwestAir Jackpot!  #legroom http://t.co/ZO2iceG4lI
5713,negative,"@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!"
5714,negative,@SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation.
5716,positive,"@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +"
5717,negative,@SouthwestAir  Longer flights with 300 series no wifi? Will be great when you retire them.
5718,negative,"@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?"
5721,negative,@SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad.
5722,negative,"@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5."
5723,negative,@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it?
5724,negative,@SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :(
5725,negative,@SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!!
5728,positive,@SouthwestAir... I love you. Air travel doesn't get easier.
5729,positive,@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points.
5730,negative,"@SouthwestAir Repeating this is policy is basically repeating ""Fuck you"" to your customers. I'll be shopping for a new airline ASAP"
5731,negative,"@SouthwestAir yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you."
5732,negative,@SouthwestAir  Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag.
5733,negative,"@SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???"
5736,negative,@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.
5738,negative,@SouthwestAir having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected.
5739,negative,@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me?
5740,positive,@SouthwestAir Thank you! I can't wait either :)
5741,negative,@SouthwestAir What does this even mean?  I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway.
5742,positive,@southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time!
5743,negative,"@SouthwestAir you do a great job of achieving that at most cities, just not at BWI."
5744,negative,@SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!!
5745,positive,@SouthwestAir your employees at BWI have been amazing!
5746,positive,@SouthwestAir thanks for responding.
5747,negative,@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?!
5750,negative,@SouthwestAir luxury! Only 40 people on this flight. I'm going to get spoiled.
5751,negative,"@southwestair three flights with three  check in agents, not enough. #missedflight  back to Jet Blue"
5752,positive,@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime
5753,negative,@SouthwestAir unable to book travel right now on the website or through the app. Help!
5754,positive,@SouthwestAir Gracias... appreciate that!
5755,positive,@SouthwestAir was fantastic! That's the best flight service I've ever had.
5757,negative,"@SouthwestAir Promotion also said two free round trip flights. Nope, had to pay $200 extra for chi to Vegas. Bait&switch."
5758,negative,"@SouthwestAir so for an extra luggage, it cost $75????"
5759,negative,@SouthwestAir turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY?
5760,positive,"@SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!😜"
5761,negative,@SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ??
5763,negative,"@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated"
5764,negative,"@SouthwestAir Why do airlines change ticket prices in the middle of the day
#annoyed"
5765,negative,@SouthwestAir #delayed again! You're killing me Late Flightly!
5766,positive,@SouthwestAir LOVE IMAGINE DRAGONS  SO MUCH I EOULD DIE IF I GOT TICKETS
5768,positive,"@SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons"
5769,positive,@SouthwestAir I would love to go to the Atlanta show ♥️
5770,positive,@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!!
5771,negative,@SouthwestAir Another delay. Wow
5772,negative,@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long.
5773,positive,@SouthwestAir this would be an awesome experience #DestinationDragons
5774,positive,@SouthwestAir Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link & read! http://t.co/lO6LghPcdU
5776,negative,@SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email.  What am i paying $8 for??
5778,negative,@SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou
5779,negative,"@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?"
5780,negative,@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min 😥 #fail
5781,negative,"@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic"
5782,negative,@SouthwestAir  Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6
5783,positive,@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;)
5784,positive,"@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!"
5788,negative,@SouthwestAir offering us absolutely nothing for our troubles either. Blames the @TSA
5789,negative,@SouthwestAir link doesn't work
5791,negative,"@SouthwestAir it'd be nice if I could get an answer, even a simple ""no"" would do; I just want to know. :)"
5792,negative,@southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...
5793,positive,@SouthwestAir a nice trip back home after a looong vaca 😊🌴 http://t.co/9TRvfnCedL
5794,negative,@SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM
5795,positive,@SouthwestAir It was the usually excellent SWA flight!
5796,negative,@SouthwestAir you know I ❤️you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6
5797,negative,@SouthwestAir I figured the streaming wouldn't work per the TOS but just the @NASCAR site is taking longer than 5 minutes to load
5798,negative,"@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter"
5799,negative,@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log.
5800,negative,@SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels
5801,negative,"@SouthwestAir Dear SWA, I fly you a lot.   Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min...."
5802,negative,"@SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice"
5804,positive,@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!
5805,positive,@SouthwestAir thanks for adding straight flights from Columbus to Oakland!
5806,positive,@SouthwestAir  I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline
5807,negative,@SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight!
5808,negative,@SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end?  Where is the LUV?
5810,negative,@SouthwestAir please do something about the speed of your WiFi connections on your planes.  It might as well be non-existent.
5811,positive,@SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board.
5812,negative,@SouthwestAir Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it.
5813,negative,@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc!
5815,positive,@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!
5816,negative,@SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available?  doesn't make sense to me.
5817,negative,@SouthwestAir and now no wifi??? Come on.
5818,negative,@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk
5819,positive,"@SouthwestAir have to be honest, didn't expect a fast response, thank you!  Off to #Chiberia we go!"
5820,positive,@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup
5821,positive,@SouthwestAir Already signed up!  Thanks!  Looking forward to trying the Southwest experience.
5822,negative,"@SouthwestAir, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND"
5824,negative,@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job.
5825,negative,@SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook.
5826,positive,"“@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL” that's why you're bae ❤️"
5827,negative,@SouthwestAir do we have a time estimate for our luggage? we'll be sure to fill out your survey!!
5828,positive,"@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. 👍👍"
5829,positive,"@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing."
5833,negative,@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir 😖 2 a day?!
5835,negative,"@SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice"
5836,positive,@SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco.
5837,positive,@SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!✈️✈️
5841,negative,@SouthwestAir next up: enforcing your boarding procedure.
5842,negative,@SouthwestAir Roger wilco.
5845,positive,"@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!"
5847,negative,"@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge"
5848,negative,@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept
5849,positive,@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.
5850,positive,@SouthwestAir has some of the best airfare prices! Gotta LUV them :)
5851,negative,"@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2"
5852,positive,"@SouthwestAir thank you, will do"
5853,negative,"@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same."
5854,negative,@SouthwestAir flight # 317
5858,positive,@SouthwestAir :( Thanks for the opportunity...
5859,negative,@SouthwestAir don't ever tweet me again
5860,negative,"@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4."
5861,negative,@SouthwestAir might be the worst airline ever
5862,positive,"@SouthwestAir truly the best in #customerservice.  If something goes wrong, no matter how big or small the issue was, they fix it. Thank you"
5863,positive,@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH
5864,negative,@SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day.
5865,positive,@SouthwestAir thank you!
5867,positive,"@SouthwestAir ok, gotcha! ✈️😃👍"
5868,negative,@SouthwestAir Oops...no functioning bathrooms on a fairly full flight?  Hope everyone on 702 from New York can hold it.  Me included.
5869,positive,"@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks..."
5873,positive,@SouthwestAir me & @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ?
5874,positive,@SouthwestAir thank you! ❤️❤️❤️ you guys!
5875,negative,"@SouthwestAir my trip is a month away...why do you consider it ""around the corner""? Is that a setting I can change?"
5878,positive,"@SouthwestAir CEO Gary Kelly, ""We are America's most loved and most flown airline!"" #SouthwestRally #BWI #bestemployees #swaculture #swapic"
5879,negative,@SouthwestAir I tried again with your in-flight wifi #fail
5880,negative,@SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear?
5881,positive,@SouthwestAir @DreSparkles Thank you! I finally made it to my destination
5882,positive,@SouthwestAir Luvin me some flights today!! Don't change!!  And please add Paypal as payment option!!!
5884,negative,@SouthwestAir you're killing me!! always #delayed from #SanDiego to #SF!! #ugh
5887,negative,@SouthwestAir almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem?
5888,negative,"@SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put ""on hold"" but actually was hung up on."
5889,positive,@SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir
5891,positive,@SouthwestAir I just received your birthday card.  It was amazing and made me smile with joy.  Nice videos.  Thanks.
5892,positive,Thanks @SouthwestAir ! #heartlanta
5894,positive,"@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the ""rock"" version)"
5895,negative,@SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline
5897,positive,@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help?
5898,negative,@SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list?
5899,negative,"@SouthwestAir @saianel You could have just said ""We don't know"""
5900,negative,@SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends!
5901,negative,@SouthwestAir can't DM you without you following me...
5905,negative,"@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :("
5906,negative,@SouthwestAir Yes I can. But you guys should get your act together.
5907,negative,@SouthwestAir Unable to check in my flight. It says my itinerary is ineligible for checkin online. Go to counter. Very inconvenient!!!
5909,positive,@SouthwestAir Thank you. Great tool
5910,positive,@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA
5911,negative,"@SouthwestAir thanks a lot for sending a ""special deal"" with @Budget. Getting screwed is the best when on vacation #sarcasm get new partners"
5912,negative,@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.
5913,negative,@SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped.
5915,negative,@SouthwestAir Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call
5916,negative,@SouthwestAir never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer.
5917,positive,@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL
5922,positive,"@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past."
5924,negative,@SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around
5927,negative,"@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another ""go-to"" airliner"
5928,negative,"@SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, & the price jumped from $73 to $159. Ridiculous. 😑"
5930,negative,@SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives???
5931,positive,@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!
5933,negative,@SouthwestAir Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat.
5934,positive,@SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart💕#DestinationDragons with friends in LA @HayleyMad see u Friday
5937,positive,@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz
5938,negative,@SouthwestAir  3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter
5939,negative,@SouthwestAir is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. #WORSTAIRLINEEVER
5940,negative,"@SouthwestAir if this flight is Cancelled Flighted or delayed any further I expect full compensation for my park ticket, hotel & flight.."
5941,positive,@SouthwestAir yeehaw. You found us another plane.  Thx for listening to me vent.
5942,negative,@SouthwestAir there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again..
5943,negative,@SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455
5944,negative,@SouthwestAir not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation.
5945,negative,@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times ..
5946,negative,"@SouthwestAir @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation."
5947,negative,@SouthwestAir Report was filed but would like to support some active searching.  Feels pretty passive now.  Info on computer is precious.
5948,negative,@SouthwestAir surprise surprise more delays. Seems to be the norm.  Broken down equipment.
5949,positive,@SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons
5950,positive,@SouthwestAir AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest
5951,positive,@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline
5952,positive,@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks.
5953,positive,@SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir
5955,negative,@SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account.
5956,positive,"@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights."
5957,negative,@SouthwestAir no flights to HRL :( is this a limited route?
5958,positive,"@SouthwestAir is really stepping up their ""service""🐩 http://t.co/VQTyza6Mzu"
5959,negative,@southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds...  #Flight7
5961,negative,@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular.
5962,negative,@SouthwestAir I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation?
5963,negative,@SouthwestAir A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up?
5964,positive,"@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!"
5965,positive,"@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service!"
5967,positive,@SouthwestAir ..just booked trip to Cancun...❤️ no baggage fees..but need to have more flight time options
5968,positive,@SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights
5970,negative,"@SouthwestAir, got ""duped"" w/ a connection on 1st flight (sneaky), now u won't give me a seat on an earlier flight w/ availability. Shameful"
5972,positive,@SouthwestAir That would be great. Thank you! I'll send it over when you follow.
5974,negative,"@SouthwestAir, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice"
5975,negative,@SouthwestAir I already follow you and can't DM because u need to follow me back
5978,negative,"@SouthwestAir, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice"
5979,negative,@SouthwestAir RUDE gate agent. Wholly unacceptable to us & other passengers. Think this will be our last time on sw.
5980,negative,@SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.
5981,positive,@SouthwestAir @FortuneMagazine Love SW forever😃💕😍⤴⤴
5982,negative,@SouthwestAir please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting
5985,positive,"@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!"
5986,positive,@SouthwestAir @FortuneMagazine Congrats!
5987,positive,@SouthwestAir @FortuneMagazine well deserved!
5989,positive,@SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!!
5990,positive,@SouthwestAir @FortuneMagazine friendliest employees
5993,negative,@SouthwestAir Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO
5994,positive,@SouthwestAir @FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches!  #custexp
5996,positive,@SouthwestAir listening center is open seating just like on their planes. #RaganDisney
5997,negative,@SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air
5998,negative,@SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad.
5999,negative,@SouthwestAir Incredibly frustrating. I emailed but still haven't received a response.
6000,negative,@SouthwestAir I paid for inflight wifi only for it not to work. Download speed was 0.21mbps & I ended up watching the free TV instead.
6002,positive,@SouthwestAir oh my god thank you so much!!! I just sent you a DM
6003,negative,@SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands...
6004,positive,@SouthwestAir Thank you for the prompt response. I will email Late Flightr today.
6005,positive,"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou"
6009,positive,"@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!"
6010,positive,@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever!
6011,negative,@SouthwestAir nothing express about your express bag drop at Phoenix Sky Harbor
6013,negative,"@SouthwestAir used to exclusively fly SW, but Late Flightly, direct flights & cheaper costs have me switched. 😔 why...so... few...direct...flights?"
6016,positive,"@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )"
6017,positive,@SouthwestAir Hi Guys good morning how are you doing
6018,negative,@SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good & I have some feedback.
6019,positive,@SouthwestAir Southwest is definitely my favorite airline to fly! :D
6020,positive,@SouthwestAir Congratulations!
6021,negative,@SouthwestAir great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. 😒👎
6022,positive,@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U
6026,negative,@SouthwestAir @thirty_lives birthday is the 24th and he's not seeing Imagine Dragons at #DestinationDragons ?
6027,positive,"@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!"
6028,negative,@SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives
6033,negative,@SouthwestAir when you enter every contest for #DestinationDragons and lose :(
6034,negative,@SouthwestAir is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a “gay wedding” #boycott
6036,negative,@SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!!
6037,positive,@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?
6038,positive,"@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!"
6039,negative,@SouthwestAir I sent you my conf number yesterday.
6040,positive,@SouthwestAir iPhone app now has passbook support! Whoot! It's the little things in life... 😜
6044,negative,"@SouthwestAir well, it was fun while it lasted. Not happy about the change to redeeming reward points. Won't be loyal anymore."
6045,negative,@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️& races in Daytona
6046,positive,"@SouthwestAir aww thanks!! Other than that, love it!"
6047,negative,@SouthwestAir Learn how to give folks on multiple flights the same day boarding position at least if you can't give them  boarding passes.
6048,positive,@SouthwestAir we're here at MCO. Thanks.
6050,positive,@SouthwestAir the new logo is going to look amazing on the airplanes
6054,positive,"I appreciate the reply. RT @SouthwestAir: @luxclark We’re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB"
6056,positive,@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly
6057,negative,@SouthwestAir I'm getting leathery from the heat on 4251 before I even get to Vegas....
6058,negative,@SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.😭
6060,negative,@SouthwestAir how it feels on flight 4251 http://t.co/JM8gQ1KGrF
6062,negative,@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member
6063,negative,"@SouthwestAir love how ""friendly"" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes"
6064,positive,"@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!"
6065,negative,@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail.
6067,positive,@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs
6068,negative,"@SouthwestAir Flt 463 San Jose, CA -> Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!"
6069,positive,@SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst!
6070,positive,@SouthwestAir y'all the real MVP with these prices...
6076,negative,@SouthwestAir I spoke to soon... My bag was lost.. :(
6078,positive,@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass!
6080,positive,@SouthwestAir I ❤️ you! The only airline that understands us military families and our unpredictable changes. Pound it 👊
6081,positive,@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz 😱❤️im dying
6082,negative,"@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?"
6083,negative,@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.
6089,negative,@SouthwestAir had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order.
6090,positive,Looking forward to using Passbook when I fly  @SouthwestAir in a few weeks!
6094,positive,@SouthwestAir Fantastic! Thank you!
6095,negative,@SouthwestAir sat on a plane for 2+ hrs on 2/15! Then we finally took off.. :(
6096,positive,@SouthwestAir - Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes @timieyancey very happy! http://t.co/TkVCMhbPim
6097,negative,@SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy?
6098,positive,@SouthwestAir you guys are so clever 😃 http://t.co/qn5odUGFqK
6099,negative,@SouthwestAir I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process.  Very misleading.
6100,positive,@southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH
6101,negative,@SouthwestAir today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG
6102,positive,"@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes"
6105,negative,"@SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room."
6107,negative,"@SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is ""No"". :("
6109,negative,"@SouthwestAir could care more about their customer, if there is a reasonable request :("
6111,positive,"@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!"
6112,negative,@SouthwestAir I am going to stop flying with you.  Delays everytime.  This time due to paperwork?
6113,negative,@SouthwestAir Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out
6114,positive,@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0
6116,negative,@SouthwestAir I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight
6117,positive,"@SouthwestAir thank u for not leaving me 
@me nice job running thru the airport to catch your connecting flight"
6118,negative,@SouthwestAir it keeps saying that mobile boarding passes are unavailable despite having checked in and everything
6119,positive,@SouthwestAir thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r
6120,negative,@SouthwestAir your app isnt working and i take off in like two hours help
6121,negative,@SouthwestAir why can't you take me to Knoxville?? yall are my fav #help
6123,positive,@SouthwestAir filing it now. Thank you for your response.
6126,positive,@SouthwestAir One heck of an airline http://t.co/CyoOnZfTdC
6128,negative,"@SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta"
6130,negative,"@SouthwestAir My flight was 952, leaving las vegas at 5:40pm, arriving at CHI-MID at 11:00 pm."
6131,positive,"@SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you!"
6132,negative,@SouthwestAir doesn't even have gluten free peanuts. whyyy me??
6134,positive,@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223
6135,negative,@SouthwestAir Please update your website
6137,negative,"@SouthwestAir @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami!"
6138,negative,@SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS.
6139,positive,@SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply.
6143,positive,@SouthwestAir thx - fingers crossed they are found.
6145,positive,@SouthwestAir So far so good! http://t.co/16c9ex79Rk
6147,negative,"@SouthwestAir @LeeAnnHealey I was all, yeah sale fares! I got places to fly! Oh damn, right, I live where SWA doesn't fly. #why"
6148,positive,@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons
6149,positive,"@SouthwestAir that's why I fly y'all, that personalized service"
6151,positive,"@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!"
6152,negative,@SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you
6154,negative,@SouthwestAir lost my sunglasses & case on a flight 3933 last night - is there a lost & found?
6156,negative,@SouthwestAir your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit.
6157,negative,@SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal.
6158,negative,"@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ..."
6160,negative,@SouthwestAir I am trying to book another flight and apply my credits that I had from another flight but I can't find them.
6161,negative,@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice
6162,positive,@SouthwestAir awesome. thank you!
6163,negative,@SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything.
6164,negative,@SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight.
6165,positive,"@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana."
6166,negative,"@SouthwestAir are bicycles that the 62"", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me."
6168,negative,@SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz
6169,negative,"@SouthwestAir Open more kiosks at 
Austin-Bergstrom. Three lanes to service a line of 50 people? Really?"
6170,positive,@SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down!
6171,positive,@SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list
6172,positive,@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five!
6174,negative,"@SouthwestAir pls help me get this resolved & reimbursement made.  gracias, rico; pls send me private msg with phone number or email address"
6175,negative,"@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!"
6176,negative,@SouthwestAir How do I stop getting credit card apps? I already have a card!
6177,positive,@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!
6178,positive,Bingo! “@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR”
6181,negative,@SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help.
6184,positive,@SouthwestAir love..luv the addition of the passbook option.
6185,positive,@SouthwestAir thanks for the follow up. So glad to get my bag back.
6188,negative,@SouthwestAir if you guys fuck this up again  I will never forgive you
6189,negative,@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.
6190,negative,@SouthwestAir I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats?  I'm in 1A btw.
6191,positive,@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u!
6194,positive,@SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH
6195,negative,@SouthwestAir bad weather and multiple Cancelled Flighted flights has us all scared!  Noted for next time.
6196,negative,@SouthwestAir good to know NOW!  Three sets of travelers in just 20 mins standing here waiting for mins to pass by.
6197,positive,@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys!
6198,positive,@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons  AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!!
6199,negative,"@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG"
6200,negative,@SouthwestAir So I guess you can get to the airport too early!  Need to wait 10mins to checkin. Really?
6201,positive,@SouthwestAir @taylormdowns We share that value in common. :)
6203,positive,@SouthwestAir @karajusto OK we will! Thank you!!!
6206,negative,@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere
6208,negative,"@SouthwestAir how do i know that my information is not found on other people's account?  I can see someone else's reservation, rr # and trip"
6209,negative,@SouthwestAir I don't have a conference number.  I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour
6214,negative,@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international
6215,negative,@SouthwestAir looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE
6217,negative,"@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR."
6218,positive,@SouthwestAir thanks for the follow up.  I appreciate it.
6219,positive,@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u!
6220,negative,@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you
6222,negative,"@SouthwestAir, a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather."
6225,negative,"5 hour delay = shortly?“@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS”"
6227,positive,"@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?"
6228,positive,@SouthwestAir thank you kindly.
6229,negative,@SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much
6231,positive,@southwestair Great job celebrating #MardiGras2015 .  You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C
6235,negative,@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness!
6237,positive,"@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee"
6239,positive,"@SouthwestAir I'm really craving your pretzels, please send me some."
6240,positive,"@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200"
6242,negative,@SouthwestAir it's the poor customer service that I have a problem with!!!!!
6243,negative,@SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9
6245,positive,@southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm
6247,negative,.@SouthwestAir 3 days & still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate
6249,negative,@SouthwestAir understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked.
6251,negative,@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it.
6252,negative,@SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend.
6253,positive,“@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD” WARM THANKS!
6257,positive,@SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP
6258,negative,@SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip?
6259,positive,"@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)"
6260,negative,@SouthwestAir it's ok...I forgive you guys.
6261,negative,@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse
6262,negative,@SouthwestAir Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available?
6263,positive,@SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock!
6266,positive,@SouthwestAir thank you!!!
6267,positive,@SouthwestAir @love_dragonss oh my gosh
6268,negative,@SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it.
6269,negative,@SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion & then be hung up on
6270,negative,@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.
6271,positive,@SouthwestAir @love_dragonss LAUREN IM SCREAMING
6272,positive,@SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES
6273,positive,@SouthwestAir you're the best
6274,negative,"@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing."
6276,positive,@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER
6277,negative,@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before.
6279,positive,@SouthwestAir @love_dragonss holy fuckinf shit
6280,positive,@SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD
6283,positive,@SouthwestAir Thank you thank you thank you
6284,negative,@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help
6287,negative,@SouthwestAir when will sw return to customer service?  Business travelers made sw now sw ignores us.
6293,negative,@SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL
6295,negative,@SouthwestAir No I have not.
6296,negative,@SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday
6297,negative,@SouthwestAir can @Sagerooski & I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore.
6298,positive,"@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!"
6299,negative,@SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. 😭😭
6301,positive,@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!
6303,negative,@southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. #freedrinkcoupons
6304,negative,"@SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!"
6305,negative,@SouthwestAir I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday
6306,positive,@SouthwestAir Awesome!!! Sending now.
6308,negative,@SouthwestAir Hi! Just got my TSA pre-check # & put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated?
6309,negative,@SouthwestAir why do your MDW gates have so many fewer seats than your planes?
6310,negative,@southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven’t waited days to get home #notokay
6311,positive,@SouthwestAir Thank you!
6312,negative,"@SouthwestAir There is no option just to Cancelled Flight? I don't want to change flight, I want to Cancelled Flight."
6313,positive,@SouthwestAir Thank you for your time!
6314,negative,"@SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns."
6316,negative,"@SouthwestAir Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero."
6317,negative,"@SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time & baggage time."
6319,negative,"@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow."
6320,negative,@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences.
6321,negative,@SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse
6323,negative,@SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection
6324,negative,@SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused.
6325,negative,@SouthwestAir So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do
6326,negative,"@SouthwestAir We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation."
6327,negative,"@SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage."
6329,negative,"@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!"
6330,negative,"@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight"
6331,negative,@SouthwestAir 2 bags fly free!  So what's with all the carry-on's? #packingayak @BrianReganComic
6332,negative,@SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate
6333,negative,@SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL.
6334,positive,@SouthwestAir Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK
6335,negative,@SouthwestAir when will you be accepting reservations past August 7?
6337,positive,@SouthwestAir Thanks for the info! Have a good day.
6338,negative,"@SouthwestAir FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts& said ""well i was Late Flight"""
6339,positive,@SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta
6341,negative,@SouthwestAir I just sent a screen shot of the incident report.
6342,negative,@SouthwestAir I couldn't fly you today & it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :(
6343,positive,"@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!"
6344,negative,@SouthwestAir Flight 4110 MCO to ISP delayed. Any details on why?
6347,positive,@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice.
6348,positive,@SouthwestAir just did last night. Thanks for following up. :)
6349,positive,@SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. 🎉🎉🎉
6352,positive,@SouthwestAir de-icing is important!
6353,positive,@SouthwestAir THANK YOU for finally making your boarding passes work with passbook
6358,positive,"@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. 🙏"
6359,negative,@SouthwestAir  flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb
6360,negative,@SouthwestAir why is your website downnnnn :( ugh
6363,negative,@SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave
6364,negative,@SouthwestAir Had a bad experience with them last week.  They broke my bicycle that I had brought with me to do a bike ride in Fla.  Why?
6365,negative,“@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW” I've been rebooked 4 times!! Still stuck!! #SMH
6366,negative,@SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning.
6367,positive,"@SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless"
6370,positive,@SouthwestAir @JohnWayneAir Thank you both very much!!
6371,positive,@SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP
6373,positive,"@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags.  Best airline ever."
6374,positive,@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos.
6375,positive,@SouthwestAir hot stewardess flipped me off
6376,negative,"@SouthwestAir where are our bags?
We have a tv show to film!!"
6377,negative,"@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled"
6378,negative,"@SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags"
6381,negative,"@SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft"
6382,negative,"@SouthwestAir really enjoying sitting at BWI with the door wide open and the a/c on as they fix a ""baggage error"" #sarcasm"
6383,positive,@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer
6384,negative,@SouthwestAir Engadget Theverge Wired reddit
6385,negative,"@southwestair,  Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID"
6386,negative,@SouthwestAir when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http://t.co/tEFHpuWMdJ
6387,positive,@SouthwestAir has the best customer service!
6388,positive,"@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!"
6389,negative,@SouthwestAir this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW
6390,negative,@SouthwestAir I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back.
6391,negative,@SouthwestAir   Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait!
6392,negative,@SouthwestAir No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone.
6393,negative,"@SouthwestAir  Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab"
6394,positive,"@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto"
6395,negative,@SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is!
6396,positive,@SouthwestAir thanks for your excellent response time and assistance! All set :)
6397,negative,@SouthwestAir Finally got through after 3 hours and all set. Thanks.
6398,negative,@SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.
6399,positive,@SouthwestAir can't wait! Thanks for the response!❤️
6400,positive,@SouthwestAir Got it covered. Thanks!
6401,negative,@SouthwestAir please help on hold forever to check in for flight
6402,negative,@SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE
6403,negative,@SouthwestAir can't believe how many paying customers you left high and dry with no reason for flight Cancelled Flightlations Monday out of BDL! Wow.
6404,positive,@SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !!
6405,positive,@SouthwestAir thanks!! We will see what happens!!
6406,negative,".@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods."
6408,negative,@SouthwestAir you're 4/4 on blowing it with your customer service. Shotwest Airlines.
6409,positive,@SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time!
6410,negative,@SouthwestAir she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight.  Conf# FVF9YW  SWRR# 298033455
6412,negative,"@SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!!"
6413,positive,@SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now
6414,negative,"@SouthwestAir  you are over 40, please start acting your age and stop with the short-shorts!"
6415,positive,@SouthwestAir thanks for your assistance..you guys ROCK!!💯
6416,negative,@SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable.
6417,negative,@SouthwestAir Why won't you let me leave Newark!?
6418,positive,"@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through)  Appreciate it!"
6419,negative,"@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!"
6420,negative,"@SouthwestAir According to TV passenger interviews, the landing was far from ""uneventful"" with heavy (panic) breaking to"
6423,negative,@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again?
6425,negative,@SouthwestAir  why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM
6426,negative,@SouthwestAir not very helpful trying to get out of Nashville.Should waive change fee for 2/18.
6428,negative,"@SouthwestAir thanks, but they told him he couldn’t a few hours ago, then my plane left  after I tried to do it. Stuck waiting for hours now"
6430,positive,@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set.
6431,positive,"@SouthwestAir Yeah, we figured it out.  Thanks."
6432,positive,@SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped
6433,negative,@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow & it's not here; can we expect compensation?
6435,positive,"@SouthwestAir Hi! I just saw a Black History month commercial on TV & Im excited! In support of this month,will you all grant me 1 free trip"
6436,negative,@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement  1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy.
6437,positive,"@SouthwestAir though I work for another major airline,  I LOVE your Black history month commercial. I Thank you."
6438,negative,@SouthwestAir No. We were in a large group. Majority of the 30+ bags were soaked.
6439,positive,@SouthwestAir Black History Commercial is really sweet. Well done.
6440,negative,@SouthwestAir even with the 50$ voucher for picking up my bag
6441,negative,"@SouthwestAir there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again"
6442,negative,@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were
6443,positive,@SouthwestAir much respect!
6444,negative,@SouthwestAir it's not letting me DM you !!
6446,positive,@SouthwestAir Thank you!  #thankful #feelingtheluv
6447,negative,@SouthwestAir Im just praying you get me home alive
6448,negative,@SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020
6449,negative,@SouthwestAir what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! 👍 #southwest #southwestairlines
6450,positive,@SouthwestAir I got it added thank you! :)
6451,positive,"@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter."
6452,positive,@SouthwestAir thank you :-)
6453,negative,@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad
6454,negative,"@SouthwestAir I keep getting disconnected after choosing the option ""unused travel funds"" on your automated customer service line! SOS"
6456,negative,@SouthwestAir Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasn’t Late Flight.
6457,negative,@SouthwestAir Not your finest moment in Boston right now!
6458,negative,"@SouthwestAir MY BAGS ARE. 1st woman said it would be there on the next flight... not there, so now Ive got nothing. Big wigs help me out"
6460,negative,"@SouthwestAir no, thanks. I think we have it straight!"
6461,positive,@SouthwestAir Thanks for taking care of me Today!  Michele rocked the customer service! Gate 25 HOU
6462,negative,@SouthwestAir paid for my own $200 rental car just to not go through this for the 3rd day  :(
6463,positive,@SouthwestAir I did. Thank you.
6464,negative,@SouthwestAir thanks! I expected a wait... Just not that long. :)
6465,negative,@SouthwestAir understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :(
6466,positive,"Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms."
6467,negative,@SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me.
6468,negative,"@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd."
6469,negative,@SouthwestAir me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had
6470,negative,@SouthwestAir has the worst customer service on earth. Will never fly that airline again.
6471,negative,@SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused
6472,negative,@SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM
6474,positive,@SouthwestAir Awesome - thanks!
6475,negative,@SouthwestAir @poisonpill76 im in same boat.. 8am flight to Jacksonville... Get me out of here!!
6476,negative,@SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be?
6478,positive,"@SouthwestAir really appreciate the follow up, I always fly with y'all for a reason!"
6479,positive,@SouthwestAir All pieces were found and safely delivered to our home this afternoon.
6480,negative,@SouthwestAir stop ur bs promos of ✈️anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks
6482,negative,@SouthwestAir I know one thing @Delta would NEVER treat their customers like this!!!!
6483,negative,@SouthwestAir why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service
6484,negative,@SouthwestAir 4 flights Cancelled Flightled in one week?! Customer Service is 💩💩💩💩
6485,negative,@SouthwestAir I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it 😠😠
6486,negative,@SouthwestAir very poor customer service thru out each of my cxl flights😔 I should've flew @Delta
6487,negative,@SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!!
6488,positive,@SouthwestAir El Paso deals....May❤❤❤😍🌏
6489,negative,"@SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. ""Undefined error"" & 800# not working.Family of 4 don't want Cgroup! Help"
6490,negative,@SouthwestAir Does anyone ever answer your phone? #poor
6491,negative,@SouthwestAir we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon
6492,negative,@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!
6493,negative,@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up
6495,negative,@SouthwestAir Any plans to make the southwest app for Android not crappy?
6496,positive,@SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation.
6497,negative,@SouthwestAir thanks for taking such good care of my luggage... http://t.co/PIvxean3jY
6498,negative,"@SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!"
6499,positive,@SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days.
6501,negative,@SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi
6502,positive,@SouthwestAir About time...and just in time for my next flight Thursday.
6503,negative,@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional
6504,negative,"@SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there."
6505,negative,@SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever
6506,negative,@SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ✈️💺
6507,negative,"@SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k"
6509,negative,@SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :(
6511,positive,@SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ☺️
6512,negative,@SouthwestAir I do need help Cancelled Flighting my flight back. Your calls times are ridiculous.
6513,positive,@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C
6514,negative,"@SouthwestAir your customer service is terrible, you're terrible, thought you should know."
6516,positive,@SouthwestAir Awwweesssooomee!
6517,negative,@SouthwestAir my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts
6520,negative,@SouthwestAir You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor
6522,negative,@SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk.
6523,negative,@SouthwestAir had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business
6525,positive,@SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10
6527,positive,"@SouthwestAir your social media team just said ""sorry"". Thankfully submitting a complaint got resolution from an amazing rep who called."
6529,negative,"@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san
Thanks a lot southwest!"
6530,negative,@SouthwestAir I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice
6531,positive,@SouthwestAir knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines
6532,negative,@SouthwestAir too Late Flight now
6534,negative,@SouthwestAir no but seriously wtf? #nochill http://t.co/esd3XD5V1r
6535,negative,@SouthwestAir Yes but they couldn't explain the 2 hour and 45 minute hold time.
6536,negative,@SouthwestAir MCO->DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake.
6539,positive,@SouthwestAir your employees were great!
6541,negative,@SouthwestAir: why no charging station in SAN?
6542,positive,"@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring"
6543,positive,@SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan
6545,positive,@SouthwestAir JH thank you. I finally got through the second time.
6546,negative,"@SouthwestAir 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail.  I can book separately, but why not together?"
6547,negative,@SouthwestAir Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info?
6548,negative,@SouthwestAir your checkin system is #poor
6549,positive,"@SouthwestAir haha, thanks for the explanation"
6551,negative,@SouthwestAir Having some trouble checking in. Can you please add me so I can DM you
6552,negative,@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work.
6553,negative,@SouthwestAir my flight was Cancelled Flightled Monday.  Just looking to Cancelled Flight and credit my card.  That's all.
6554,negative,@SouthwestAir still on the ground >30mins after planned departure. And this is California. No weather here. Originally told 10 min delay.
6556,negative,@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.
6557,negative,@SouthwestAir How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off.
6558,positive,"@SouthwestAir been with my GF for 2.5yrs, she's from SF & I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps"
6560,negative,@SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change?
6561,negative,"@SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You!  #notcool"
6563,positive,@SouthwestAir Sent. Thanks VP!
6565,negative,"@SouthwestAir she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving, and exhausted."
6566,negative,@SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now!
6567,negative,@SouthwestAir I just sent it over
6569,positive,@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.
6570,negative,"@SouthwestAir used to love you, but you keep rescheduling my flights.  #southworst"
6571,negative,@SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-(
6572,positive,@SouthwestAir - just talking to customer service @united makes me appreciate you even more!  They could learn so much from you!
6573,negative,"@SouthwestAir My brother & his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help?"
6575,positive,@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :)
6578,negative,@SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day
6579,positive,@SouthwestAir thanks I think we've got it figured out
6581,negative,"@SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them"
6582,negative,"@SouthwestAir right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm...."
6583,positive,"@SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?"
6588,positive,@SouthwestAir got it squared away. Thank you. I had a man on the inside help me out!
6589,negative,@SouthwestAir please PM me the number where I can lodge formal complaints. Thx
6591,negative,@SouthwestAir good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well
6592,negative,@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this
6593,negative,@SouthwestAir do you do auto callbacks so I don't have to wait on hold?
6594,negative,@SouthwestAir Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me
6596,negative,@SouthwestAir Your onboard wifi is so bad it's taking me 20 minutes to send this tweet.  Working is off the table. #disappointed
6597,positive,"@SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!"
6598,negative,"@SouthwestAir I recommend upgrading your IVR and using call back, email, and texting from a know caller."
6599,negative,@SouthwestAir an entire flight of luggage missing at #dca.  Over an hour and nobody knows anything.
6600,negative,@SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http://t.co/1TZZ0vbMbS
6601,negative,@SouthwestAir why are you the ONLY airline that is not flying out of BNA today?
6602,positive,@SouthwestAir finally got through. Thanks!
6603,negative,"@SouthwestAir - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min."
6604,negative,@SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time
6605,positive,"@SouthwestAir thanks, got put on the am flight tomorrow.  Don't have much faith it'll get off the ground tomorrow though."
6606,negative,@SouthwestAir I think I'm shot. Can't find a flight that arrives before business (SAN) on thu. Really want to go too.
6607,negative,"@SouthwestAir the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers"
6608,negative,"@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said ""unspecified error"" and to call SWA"
6609,negative,"@SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position."
6610,negative,"@SouthwestAir is there a problem with the website? I tried making changes w/ the app and the site but got ""unspecified errors"""
6611,positive,@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!
6613,negative,@SouthwestAir super disappointed today. First time we've had to stress and now book a flight on another airline while at the airport
6614,negative,@SouthwestAir they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight?
6615,negative,@SouthwestAir Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time.
6616,negative,@SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable
6618,positive,@SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763
6619,negative,@SouthwestAir in my 30 years of flying I have never been so pissed off.  To many incidents for just one flight.
6620,negative,@SouthwestAir Heard apology ~45 times in the >60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN
6622,negative,@SouthwestAir I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page.
6623,negative,@SouthwestAir and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant.
6624,positive,@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather!
6625,negative,"@SouthwestAir not terribly inspired to call ""customer service"" in the future now."
6626,negative,"@SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold & have someone else do it???"
6627,negative,"@SouthwestAir the person I talked to couldn't do anything not normally available online other than the ""no charge"" part."
6628,negative,@SouthwestAir can someone help me set up a callback today?
6629,negative,@SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues?
6630,negative,@SouthwestAir there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes.
6631,negative,@SouthwestAir no had to rebook my flight myself and am about to board in bham.
6632,negative,@SouthwestAir please send me a number to call to talk to a person and not be put on hold
6633,negative,@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight
6634,negative,@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating!
6635,negative,@SouthwestAir You need to be more accommodating to your loyal customers. Not happy now!
6636,positive,@SouthwestAir yes. Thank you. Oct 25-oct 31
6637,negative,@SouthwestAir @BernhardtJH I did eventually get through but that flight Cancelled Flightled.  Decided to drive but gave up holding to process refund
6640,negative,"@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm.  Your employees need an attitude adjustment"
6643,negative,@SouthwestAir Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use?
6644,negative,@SouthwestAir are you kidding me?  I needed help yesterday. I'm now landed and waiting for my connection.  Never will I fly southwest again!
6645,negative,@SouthwestAir can i have my bags back   ding!!
6646,negative,@SouthwestAir yeah bruh its bool y'all niggaz just need to hire some more workers or something cause next time imma be forced ta disrespect.
6647,positive,@SouthwestAir always when I fly SW. #loyalRRmember
6648,positive,"@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response"
6649,negative,@SouthwestAir Trying to add my dog on the flight but can't get through.
6650,negative,@SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.
6651,positive,@SouthwestAir Thanks a ton!
6652,positive,@SouthwestAir LUV Ya Too!!!!  I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR
6656,positive,@SouthwestAir is having a sale! I'm delighted!
6657,positive,@SouthwestAir about time! Thank you!
6658,positive,@SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me.
6660,positive,@SouthwestAir you guys are awesome... #dontchangeathing #luv
6661,positive,@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation.
6662,negative,@SouthwestAir Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter? thanks you.
6663,negative,@SouthwestAir Thank you.  Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter?
6666,negative,"@SouthwestAir can you follow me? Flight Cancelled Flightled, can't rebook online, been on hold for 2 hours.  Would love to DM flight info. Thank you."
6667,negative,@SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours?
6668,negative,@southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights.
6669,negative,"@SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!"
6670,negative,@SouthwestAir 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice
6672,positive,@SouthwestAir and thanks!
6674,positive,"@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx"
6676,negative,@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!!
6678,negative,@SouthwestAir I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help?
6680,positive,.@SouthwestAir you've got a mess here at DTW but your staff is doing great.
6681,negative,@SouthwestAir @challemann flying to LGA in the dead of winter? #jvstatus EWR & JFK is always the intelligent option.
6682,positive,@SouthwestAir Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈
6683,negative,@SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call?
6684,negative,. @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it
6685,positive,@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature!
6689,negative,"@SouthwestAir disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport & now I'm losing 2 days from trip"
6690,negative,"@SouthwestAir been on hold for over an hour.....not cool, you guys."
6691,negative,@SouthwestAir I've been on hold for an hour & a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!!
6694,negative,@SouthwestAir thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements?
6695,negative,@SouthwestAir just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare
6696,negative,@SouthwestAir injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions?
6697,negative,@SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help?
6698,negative,"@SouthwestAir have you considered adding the ""we'll call you back when we have someone free"" feature to your support line?"
6699,negative,@SouthwestAir I've been on hold with customer service for over an hour. Can you help?!
6700,negative,"@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time"
6702,negative,"@SouthwestAir Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options?"
6703,negative,@SouthwestAir kudos to the #RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500
6706,negative,@SouthwestAir do you not try to get customers to their destinations? No help to get on another airline if you had no flights for 3 days?
6707,negative,"@SouthwestAir I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago."
6708,positive,@SouthwestAir  Thank you.
6709,negative,"@SouthwestAir too bad I'm getting this memo: ""Your reservation contains modifications that prevent you from changing it online."" #FUSTURATED"
6710,negative,"@SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS"
6711,negative,@SouthwestAir discount for three delays?
6712,negative,@SouthwestAir tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours.
6713,positive,@SouthwestAir + @twitter  = outstanding customer service!  Thank you!
6714,positive,@SouthwestAir finally!
6717,negative,@SouthwestAir has the WORST customer service of any airline I've ever flown.
6718,negative,@SouthwestAir I need updates on my flights 464 & 3574. I have been on hold for over 2 hours.
6719,negative,@SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance?
6722,negative,@SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. 😠 #frustrated!
6723,positive,"@SouthwestAir Beautiful, thanks a ton!"
6724,negative,@SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help
6725,negative,@SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away?
6726,negative,@SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold.
6727,negative,@SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back.
6729,negative,@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays
6730,negative,@SouthwestAir been on hold for >30 minutes about my Cancelled Flightled flight. Still not talked to anyone and flight is soon. What gives?
6731,negative,@SouthwestAir Hoping you answer the phone today?
6732,negative,"@SouthwestAir husband on hold 2.5 hrs, got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts!"
6733,positive,@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville?
6734,negative,@SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH
6735,negative,@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.
6736,negative,@SouthwestAir  this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i
6737,negative,@SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it & my 6yo was scared
6738,negative,@SouthwestAir flight was Cancelled Flightled and it won't let me rebook online. Wait time on phone is too long. Please help
6741,negative,@SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone
6742,negative,@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.
6743,positive,@SouthwestAir nice work on the update!
6744,negative,@SouthwestAir you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing?
6745,negative,"@SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not."
6746,positive,"@JetBlue Yesterday on my way from EWR to FLL just after take-off. :)
#wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j"
6749,negative,"@JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us!"
6750,negative,@JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area & seat!
6753,negative,"@JetBlue Hey guys, why did my last flight earn me 0 pts? http://t.co/1syWlmTZek"
6754,negative,@JetBlue 2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #Waste #JetBlue #jetbluebos #cheap
6755,negative,@JetBlue ’s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http://t.co/tjDzaMHPEw
6756,negative,@JetBlue they booked me for tomorrow. It's $250 higher. My 1st reservation is PGFRYZ. Get me on standby list 4 tonight would help.
6758,negative,@JetBlue but by Cancelled Flighting my flight and pushing me to the next day I'd lose $150 hotel which was why I was trying to get a same-day flight.
6759,positive,@JetBlue thank you for the information.
6762,negative,@JetBlue ive tried on my phone and laptop :(
6763,negative,@JetBlue Cancelled Flighted my flight. Went with another airline 2 leave 2day. They Cancelled Flighted also. Called JetBlue & got same flight but now $250 more👺
6767,negative,@JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it.
6768,negative,"@JetBlue upset with the lack of communication we've received for our ""on time"" flight 1170 out of MCO"
6770,negative,"@JetBlue I've spent three hours talking to all different people, most of which couldn't help. I probably won't be using JetBlue again."
6771,positive,@JetBlue great.
6772,positive,@JetBlue thanks great recap. I wouldn't have been able to sleep!  I was nervous the bad guy was getting away. 😉
6774,positive,@JetBlue flight 117. proud to fly Jet Blue!
6775,positive,"@JetBlue awesome, thanks! on hold now."
6777,negative,@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200.
6778,negative,@JetBlue Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame.
6779,negative,"@JetBlue can't book a flight because of outdated, forced opt-in ""Verified by Visa"" nonsense. Help a girl out? I just want to get to @sxsw"
6781,negative,@JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter
6782,positive,"@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places..."
6783,positive,@JetBlue I did see that! Working on picking up a trip or two as we type.
6784,negative,@JetBlue it's poop and barely works
6785,positive,@JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :)
6786,negative,@JetBlue your wifi is a lie and i hate you
6787,negative,@JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :(
6788,negative,"@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting ""We are not able to sign you in"" msg."
6789,positive,@JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys!
6795,negative,@JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me.
6800,positive,@JetBlue here you go... Your napkins pretty much say it all! http://t.co/OxY1Jnpjm3
6802,positive,"“@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)” you know me too well 💘"
6805,positive,"@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place"
6806,positive,@JetBlue Longing to look into the blue eyes. #firstlove
6807,positive,@JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom
6811,positive,"@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH"
6812,positive,"@JetBlue Annnndddd, I just booked my flight. That was easy."
6813,negative,@JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen!
6815,positive,@JetBlue Thank you very much!
6816,negative,@JetBlue Need your help. I'm moving to DC & I want to book a one way fare on your website. It won't seem to let me. Am I missing something?
6817,positive,@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:)
6820,positive,@JetBlue glad you like it. Feel free to steal it.
6821,positive,@JetBlue your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks.
6822,positive,@JetBlue thanks to you customers like me stay loyal. From check in to landing.
6823,positive,@JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http://t.co/JGdu5us8Dz
6824,positive,@JetBlue Thx for the quick response .... yep I tried- but it can't find the flight when I Input the Confirmation #
6825,positive,@JetBlue Wish Everyone felt like you
6826,positive,@JetBlue sounds great! Thank you!! :)
6827,negative,"@JetBlue 's Once upon a sale that does not include BTV, as usual!  #jetbluehatesbtv"
6828,negative,"@JetBlue can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly @Delta again, dont do it!"
6829,positive,@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at  JetBlue
6830,positive,@JetBlue incredible PR team. 👏👏👏👏
6831,positive,@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.
6832,negative,"@JetBlue if you can get us on a flight to Vieques all will be good. Right now, not looking promising."
6833,negative,@JetBlue I just DM'd you!
6838,positive,"“@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue” and now I'M feeling like a boss #jetbluefame"
6839,positive,@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks
6840,positive,@JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! 😏
6841,negative,@JetBlue why was Flight 1856 delayed to Buffalo ?  It’s a direct flight and the plane is at the gate.
6842,negative,@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today.
6843,negative,@JetBlue we were supposed to be Vieques by 3pm
6844,negative,@JetBlue your customer service today was deplorable.  There were plenty of ways u could have gotten us on that flight. #badcustomerservice
6845,negative,"@JetBlue absolutely. The missed connection caused us to miss our ferry to Vieques. Get us to Vieques. Also, flight vouchers. #PRBound"
6847,negative,@JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'(
6848,positive,@JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG
6849,negative,"@JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr"
6851,positive,@JetBlue great will do once I land in JFK
6852,negative,@JetBlue service getting worse and worse. Plane can't fly waiting on a 2nd aircraft. So much for planning.
6853,positive,@JetBlue haha. TY. Do you know what time that lane opens at Logan?
6855,negative,@JetBlue no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine
6857,positive,@JetBlue sure is 💙
6859,negative,@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back.
6860,positive,"@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence"
6862,positive,@JetBlue thanks so much!
6863,negative,@JetBlue my wife sent me a family invite but I never accepted it. She should not be locked into a family account that never got created.
6865,negative,@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap.
6867,negative,@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year???  Help me fix please.
6868,negative,@JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful.
6869,negative,@JetBlue we have. Twice. They said they can't dim those lights. But they did on our first flight.
6872,positive,@JetBlue That makes two of us! Lol #Blushing
6874,positive,@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young!
6875,negative,@JetBlue JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @JetBlueCheeps
6876,positive,@JetBlue #1680 Super smooth flight and landing. Nicely done.
6878,negative,@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.
6879,negative,@JetBlue we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2/3
6880,negative,@JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3
6882,negative,@JetBlue - Definitely no note from whoever stole from me.
6883,negative,@JetBlue but the 4 hour policy- when I called and they said I didn't report it soon enough. What would have changed if I had noticed sooner?
6884,negative,@JetBlue - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner?
6885,negative,@JetBlue - I did that as soon as I realized. Will they try to figure out who is stealing from people's bags? Security cameras? Anything?
6886,negative,"@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)"
6887,negative,@JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople
6888,negative,@JetBlue DONT LOSE MY LUGGAGE!!!
6889,negative,@jetblue you just directed me to your mobile website. Where is the direct link? GET IT TOGETHER!
6890,negative,@JetBlue if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!!
6891,negative,@JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe??
6892,negative,@JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem?
6895,positive,"@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!"
6896,positive,"@JetBlue I like "" Follow @JetBlue """
6898,negative,@JetBlue @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane
6899,negative,"@JetBlue what maintenance?  The flight landed from Jamaica, has to go through security then get to term 3 then cleaned then board"
6900,negative,@JetBlue that's not a answer!
6906,negative,See what you started now @nytimes RT @JetBlue: Our fleet's on fleek. http://t.co/atd2Sm8HF4
6907,negative,".@JetBlue Navigating through 2 rebooks due to flu & ice to visit my Mother.  Your CS reps have been so very helpful, patient and friendly."
6909,negative,@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time.
6910,negative,@JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy
6911,negative,"@JetBlue not ok to Cancelled Flight flight 1274 tmrw for ""weather"" & to rebook 4 flight the next day when there is flight tmrw night. no compensation?"
6912,negative,@JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow
6917,positive,"@JetBlue Not trying to make you look bad, on your website it says: ""Due to weather in the Charleston, NC"" Its actually in SC, not NC"
6920,negative,"@JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?"
6921,negative,"@JetBlue Am I the only one who had to look that up? I must be getting old...
 #damn"
6925,positive,"@JetBlue Btw, thanks for responding quickly!!"
6927,negative,@JetBlue flight for tomorrow morning Cancelled Flighted & can't seem to rebook me. They can't even get me a seat. No clear answer on why Cancelled Flighted.
6930,positive,@JetBlue you found my camera!  Thank you!  You rock!
6935,positive,Stop. Please. RT @JetBlue: Our fleet's on fleek. http://t.co/EUl6sDURbU
6937,negative,@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already.
6938,positive,@JetBlue Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening.
6940,negative,"@JetBlue Gotcha... but ""lessening the delay"" ... that part's not happening, right?"
6941,negative,"Social agencies, this is why we can't have nice things. @JetBlue: Our fleet's on fleek. http://t.co/QRxz0bGbtq"
6945,positive,"@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?"
6948,negative,“@JetBlue: Our fleet's on fleek. http://t.co/7iM9rHIvyR” Plz stop
6952,negative,@JetBlue @MrJustyn I heard companies were studying popular lingo for advertising but this is just depressing and embarrassing.
6953,negative,STOP @JetBlue
6954,negative,@jetblue any idea what caused the delay on flight 1316 FLL > Jax ?
6955,positive,"@JetBlue Worked now, ty"
6957,negative,@JetBlue App still saying I can't DM you...
6959,negative,@JetBlue once again my flight is delayed. I hope I dont miss my  connecting. Please don't fuck me... I have a girlfriend -_-
6966,positive,"@JetBlue I would prefer a similar picture but full of E190 tails, but great shot!"
6967,positive,So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours.
6968,positive,“@JetBlue: Our fleet's on fleek. http://t.co/g12sn5qsqZ”- no... Yall better than this
6970,positive,"@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!"
6973,negative,@JetBlue received a voucher but if you want to improve relations be up front with passengers.
6975,positive,@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!
6979,positive,@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http://t.co/rKorHvR9z1 #contentmarketing
6980,negative,@JetBlue three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie
6981,negative,@jetblue I hate you for this 😒 https://t.co/g4WwR6VBRQ
6983,negative,@JetBlue you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag
6994,negative,"Noooo don't do it, please don't do it 😩RT @JetBlue: Our fleet's on fleek. http://t.co/lsxJI0oUvR”"
7000,negative,@JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member.
7001,negative,@JetBlue Not helping since there's a bunch of us trying to get off at the same time.
7005,positive,@JetBlue you guys operate a world class company and for that I thank you
7009,negative,@JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh.
7010,negative,"Sorry for unfollowing, @JetBlue"
7011,negative,@JetBlue We just landed in Vegas but not allowed to leave the plane just yet. Thanks for making me miss my flight at 1 pm. #fustrated
7012,positive,"@JetBlue loved the service from the staff at Newark today. 

Good service goes along way.

I appreciate your preciation  

Nj ✈️Tampa 

🔵🔵🔵"
7019,positive,Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http://t.co/qqlzk2jkzR
7025,positive,@JetBlue lolol @s_myc88
7026,positive,@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF
7027,negative,"Just in case you needed confirmation that ""on fleek"" is dead & gone. RT @JetBlue: Our fleet's on fleek. http://t.co/G4O6yX7TMJ"
7029,negative,@JetBlue *fights air*
7033,negative,No JetBlue… Just… no “@JetBlue: Our fleet's on fleek. http://t.co/mB3IPGs8zQ”
7034,negative,"Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http://t.co/sKEbqKtxvX"
7037,negative,This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp
7038,positive,@JetBlue true. Maybe. Wish I had expedited security haha
7040,positive,Why “@JetBlue: Our fleet's on fleek. http://t.co/a7NvbJ8ipx”
7041,negative,"C'mon, this is worse than JetBae. RT @JetBlue Our fleet's on fleek. https://t.co/yZXfe7au22"
7045,negative,I hate you all. RT @JetBlue: Our fleet's on fleek. http://t.co/uTdfqF5WPA
7046,positive,Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN
7047,negative,Sir. RT @JetBlue: Our fleet's on fleek. http://t.co/F5IXyw8XyB
7048,negative,STOP THIS “@JetBlue: Our fleet's on fleek. http://t.co/Ac6zwmuOOn”
7050,negative,"Stop the madness ""@JetBlue: Our fleet's on fleek. http://t.co/Q5a7jtkI5K”"
7056,positive,Lmfaooo “@JetBlue: Our fleet's on fleek. http://t.co/1G9RnmYUQe”
7058,negative,@JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation.
7064,positive,"""LOL you guys are so on it"" - me, had this been 4 months ago...“@JetBlue: Our fleet's on fleek. http://t.co/LYcARlTFHl”"
7065,positive,"@JetBlue wow, keeping up with the times..."
7067,negative,@JetBlue You respond to complaints about cultural appropriation with more of it!?  You're  now below Spirit Airlines on my fly list.
7069,negative,@JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight!
7073,negative,@JetBlue @martysg Spoke to Corp. Customer Support already.  Shame.  Probably a reasonable and cheaper resolution to be had.  Regards
7076,negative,We didn't need this. RT @JetBlue: Our fleet's on fleek. http://t.co/cpZB285o71
7077,positive,I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! 💙
7079,negative,@JetBlue any info on why flight 704 from SJU to JFK is already delayed 2 1/2 hours?
7081,negative,“@JetBlue: Our fleet's on fleek. http://t.co/vw2v8GVnGq” 😐😑
7084,positive,@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too 👀👀
7087,negative,@JetBlue I'm sick of y'all.
7090,positive,“@JetBlue: Our fleet's on fleek. http://t.co/3kVkd8yRxa” + lol wow
7098,positive,Lovely! RT @JetBlue: Our fleet’s on fleek. http://t.co/Hi6Fl1AX9E
7100,negative,“@JetBlue: Our fleet's on fleek. http://t.co/5xGnyHGAFz” this is what I hate
7104,negative,RT @JetBlue: Our fleet's on fleek. http://t.co/NfjAuW16vZ<--....😕
7108,negative,Jet BOOOO 🍅🍅🍅🍅 RT @JetBlue: Our fleet's on fleek. http://t.co/0WbJAWx7xD
7110,negative,No no no bad airline bad! *bops you with newspaper* “@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid”
7112,positive,"Yall tried it. ""@JetBlue: Our fleet's on fleek. http://t.co/62GoDFaKNB”"
7115,negative,can you not? RT @JetBlue Our fleet's on fleek. http://t.co/413GiAL0yl
7116,negative,Why @JetBlue let someone from black Twitter in their multimedia department?
7119,negative,delete your account @JetBlue
7120,negative,Do less please @JetBlue
7121,positive,@JetBlue my family and I are excited to see you too😊😊
7122,negative,:( RT @JetBlue: Our fleet's on fleek. http://t.co/ncguZDgDaQ
7123,negative,“@JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFW” smh yall expect me to trust a childish airline with my life? #Nah
7124,positive,"@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets"
7126,negative,“@JetBlue: Our fleet's on fleek. http://t.co/tLGoihqkvS” 😐 make it stop.
7128,positive,@JetBlue sounds good!!!💙💙💙💙
7131,negative,.@JetBlue this is enough for me to stop flying JetBlue.
7132,negative,STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http://t.co/Fd2TNYcTrB
7133,positive,“@JetBlue: Our fleet's on fleek. http://t.co/JMnkJ6Bmc2” Jet Blizzue in the hizouse.
7134,negative,"“@JetBlue: Our fleet's on fleek. http://t.co/Lv9HwQDK9A”

Can't fly you anymore, we had a good run ✌️"
7135,positive,"@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)"
7137,negative,“@JetBlue: Our fleet's on fleek. http://t.co/yZH4ZRQM0i” really JetBlue? #fleek?!!! 😂😂😂 hell no... Yall petty
7139,positive,@JetBlue  hahah 😂👌👌👌 love flying jet blue tho!! http://t.co/7VeE44MACM
7141,positive,“@JetBlue: Our fleet's on fleek. http://t.co/vOUUFRN4jS” YASSS JetBlue ! Tell them !
7142,negative,@JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet.
7144,positive,"@JetBlue lmfao, i love it"
7146,positive,@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!
7147,negative,Why? 😒 RT @JetBlue Our fleet's on fleek. http://t.co/I7Ut2ZvHCO
7149,negative,"But, are your flight attendants fucking tho? RT @JetBlue: Our fleet's on fleek. http://t.co/wGYzTnjCXm"
7154,negative,nope. RT @JetBlue: Our fleet's on fleek. http://t.co/9SHhTvIOTI
7156,negative,@JetBlue no. Please stop.
7157,negative,"@JetBlue well, now I'll make sure to never fly JetBlue"
7160,positive,LMAO “@JetBlue: Our fleet's on fleek. http://t.co/aIyC9WV5oq”
7162,positive,@JetBlue @BrandsSayingBae well here we go
7164,negative,Haha! @JetBlue: Our fleet's on fleek. http://t.co/KmaNLdQbh4”
7165,positive,“@JetBlue: Our fleet's on fleek. http://t.co/kVXs1lCqLp” @alynewton new fav airline
7166,positive,@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels.
7168,positive,@JetBlue Looking cool
7171,positive,@JetBlue Definitely! Lots of announcements and the app is great.
7172,negative,@JetBlue what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flying… http://t.co/R9ZsVzuRLw
7173,positive,@JetBlue you bet:)
7174,negative,@JetBlue Sure did go south after breakfast though! Delayed three hours. :( :( :(
7176,positive,@JetBlue thank you. Appreciate that!!
7177,positive,@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL !
7178,positive,@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again!
7179,negative,@JetBlue someone should screen what you play on your flights. http://t.co/tNY9uIpha5
7180,negative,"@JetBlue For one way, not letting me select TO city....strange...and now some fairs look ""normal"" ????"
7181,positive,"alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)"
7182,negative,@JetBlue great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags.
7186,negative,"@JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --> SFO flight today."
7187,negative,"@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right."
7188,positive,"@JetBlue good to know, thanks so much!"
7189,negative,@JetBlue Unhappy with 4 hour delayed flight.. Missed dinner
7192,positive,@JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request
7195,negative,"@JetBlue  Called JB 3 times!Everytime, Auto Vmsg:""your wait time should not be longer than 9 mins"" waited longer than 18 mins and no answer!"
7196,negative,"@JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy & surprised."
7198,positive,@JetBlue Mark T.  in Austin was great handling my bag issue.  #thanks
7201,positive,"@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!"
7204,negative,"@JetBlue nope. The ""regular"" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS."
7206,positive,@JetBlue thanks! Calling right now!
7207,negative,"@JetBlue Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site."
7211,negative,"@JetBlue I would like to communicate directly with a ""Customer Experience"" executive. Does Joanna Geraghty have an email address?"
7213,positive,@JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots!
7214,positive,@jetblue thanks
7215,positive,@JetBlue it was booked through work but added upgrade on seat. Need the upgrade receipt.
7216,negative,@JetBlue Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF
7217,positive,@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter
7219,positive,@JetBlue thank you!!
7220,negative,@JetBlue  any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun
7221,negative,"@JetBlue I tried! Had me running from curb-side to self-check & wasting even more time. Ended up Flight Booking Problems United for $$$, am so upset"
7222,negative,@JetBlue keeps getting better. No water on the plane.
7224,positive,@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks
7225,negative,@JetBlue I don't want JetBlue +TV. I want JetBlue +WIFI :(((
7226,positive,@JetBlue great to see the RedSox plane and your reminder you ❤️NY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv
7228,negative,@JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight?
7229,negative,"@JetBlue lol at your ""estimated departure time."" Plane hasn't even started boarding yet. You can't even get your delays right."
7230,negative,"@JetBlue @martysg you *know* how I love you, JB, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening."
7231,negative,"@JetBlue said they haven't started looking for it, gave me a $25-$100 limit. In NYC at the Waldorf Astoria and can't find $100 outfit. 😒"
7233,negative,@JetBlue yeah I'm aware of that. Hence my original msg to you.
7234,negative,@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster.
7235,negative,@JetBlue no I asked. Either way it doesn't make the flight less delayed.
7236,positive,@JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert!
7237,negative,"@JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet."
7238,negative,@JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta.
7239,negative,"@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better"
7240,negative,"@JetBlue Are you having any issues with online check-in? My colleague and I are getting ""Webpage not available"" after submitting online form"
7242,negative,@jetblue are going to let Fl382 into a gate in BOS any time soon? We're just sittin' here on the tarmac  waiting.
7243,positive,"@JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them."
7244,negative,@JetBlue not an issue but I think training & information would help. Great ppl but service needs to switch from individual to group better
7245,negative,"@JetBlue Rats, that's a bummer!"
7246,negative,@JetBlue is so sloooooow today
7248,positive,"@JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!"
7249,negative,@jetblue terrible landing on 915
7250,negative,@JetBlue flight was two days ago. Flight 1918 from POS.
7252,positive,@JetBlue last sleep in Cali... back to JFK tomorrow night.  Looking forward to an another amazing flight with you all :)
7253,negative,"@JetBlue Woo! Update! Flight 915 is now possibly delayed by more than 2hrs!  Power of positive thinking, people."
7254,negative,"@JetBlue appreciate the response but already spoke to a MCO and their response was ""There is nothing we can do"" idk if that's what you mean"
7255,positive,@JetBlue with the free wifi #impressive #FlyFi http://t.co/T1RYpzEBc8
7256,negative,"@JetBlue Didn't find out my flight for NY, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until AFTER checking in. Huge fail."
7257,negative,@jetblue Vegas desk said JFK connect would b held 4 us and 26 others on our plane now staff at JFK says weather was problem. #epicfail
7258,negative,@JetBlue other jfk to Boston flights went off with some delay but not this.  #epicfail
7260,positive,@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!!
7261,negative,"@jetblue - WTF, stuck at JFK for 2+ hrs in a delay to Boston cuz u say snow.  No snow on weather map!!!  WTF!!!"
7262,positive,@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward
7263,negative,"@JetBlue 2 words: ""staff training."" What a joke-"
7264,negative,@JetBlue is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it.  5 minutes.
7266,negative,@JetBlue any idea what's going on at terminal five at JFK? Seems to be zero traffic movement
7267,negative,"@JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a ""courtesy report"""
7268,positive,@JetBlue ok thanks. Safety first.
7269,negative,@JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today?
7271,negative,@JetBlue over 2 hour delay going from NYC to Denver! Come on man!
7272,negative,@JetBlue @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/
7273,negative,"@JetBlue - Fix your @#$& jet bridges.  40 minute delay, 2nd gate...still waiting!  #jetblues http://t.co/ncB2oNcS9i"
7274,positive,Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example!
7275,positive,"@JetBlue ha ha! Can I get a wake up call at boarding time please?  Large coffee, extralight extra sweet please!"
7276,negative,@JetBlue didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. #disappointed
7277,negative,@JetBlue 👍. I think I'll come take a nap at the terminal.  ;)
7278,negative,@JetBlue Safety might be your priority but organization clearly is not.
7280,negative,@JetBlue #611 from JFK to LAS still delayed?
7281,negative,"@JetBlue the lack of TV made it rough, that's literally why I picked y'all over the competitors."
7282,negative,@JetBlue But not reddit? I work for the site and this is ridiculous.
7283,positive,@JetBlue THANK YOU! I am your new big fan :)
7284,positive,@JetBlue I do! The best airline wifi ever. Thank you!
7286,negative,@JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi???
7288,negative,@JetBlue aka take stuff out of the checked bag! Then just carry on the extra weight. For someone just had shoulder surgery that's just no
7289,positive,"@JetBlue pilot: ""Don't worry folks there's a backup for the backup for every part of this plane."" Thanks guy"
7290,negative,@JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :(
7291,negative,"@JetBlue ""Goodwill"" now at $125.00.  $27,000 x ? = Fine   Still want your new CEO to make a public apology to all passengers of flight 136"
7292,negative,@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23
7293,positive,@JetBlue thank you!
7294,positive,@JetBlue awesome
7296,negative,@JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this
7297,negative,@JetBlue had a potentially stressful situation in reFlight Booking Problems a flight which she diffused and helped make awesome!
7298,negative,"@JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?"
7299,negative,@JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on 😒
7300,negative,@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous
7301,negative,@JetBlue  if only the show was on the flight.  No ABC.  Oh well.  I'll live.  #nexttime #andthewinneris...
7302,negative,@JetBlue ill call in the morning. too upset right now.
7303,negative,@JetBlue im still waiting??? No answer!!
7304,positive,@JetBlue Ok. Thanks for your help.
7305,positive,@JetBlue Love you guys😍😍😍 http://t.co/3X9NRUOvtS
7306,negative,"@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost."
7307,negative,@JetBlue being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice
7308,negative,@JetBlue by far the worst airline in terms of service at jfk.
7309,negative,"Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9"
7310,positive,@JetBlue you're still the best
7311,positive,"@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy"
7312,negative,@JetBlue Thanks. So the delay was the result of scheduling issues more than weather reLate Flightd problems?
7314,negative,@JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed
7315,positive,@JetBlue Thanks!  I made it 😃
7316,negative,"@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!"
7317,positive,@JetBlue thanks for the quick response! Fingers crossed the plane gets here then
7318,negative,"@JetBlue @julesdameron ""Considering?"" #Accessibility is an absolute MUST! #Equality"
7319,negative,@JetBlue how do we watch the oscars though right now?! No abc on flight :( #missingtheoscars
7320,positive,@JetBlue Thank you. Fingers crossed.
7321,negative,".@JetBlue ooookay @ABC that's silly of you. guess we're ""watching"" the oscars purely on Twitter reactions tonight. #oscars"
7322,negative,@JetBlue I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible & certainly not EMV compliant
7325,negative,"@JetBlue 2nd time in a row a flight out of jfk a disaster. Last time I wasn't allowed to fly stndby, now a 2 hour delay w/out notification"
7326,negative,@JetBlue oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http://t.co/7gB0hgW51t
7327,negative,@JetBlue. A bunch of flights are delayed from FFL to Northeast destinations. No announcements at the gate. What's going on?
7328,negative,@jetblue I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given
7331,negative,@JetBlue  I did.  They have no idea where it is.
7332,negative,@JetBlue thanks but still annoying. Especially if I miss my flight. 😉 Can I tweet at the TSA??
7333,negative,"@JetBlue hey JetBlue.  Still waiting to hear where you lost my 9'8"" surfboard between JFK and BQN airports."
7334,negative,@JetBlue your gif game is strong.
7335,negative,@JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch
7336,negative,@JetBlue flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc?
7337,negative,@JetBlue Why close prechk at 8PM on a Sunday at JFK?  #annoying
7338,negative,@JetBlue your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers
7339,negative,@JetBlue you quite possibly ruined my entire first day in South Florida bc of your disorganization. #GetItTogether
7340,negative,@JetBlue I'm going to write a post on @Medium about the experience. Your customer service has tanked. #JetBlue
7341,negative,@JetBlue Still no response from CEO. I guess he is at the Oscars.  I bet his flight was on time.  #JUSTWRONG
7342,negative,"@JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break"
7343,positive,"@JetBlue aha, ok. Thanks! Was worried there might not be a seat at all :) Will do it at the airport tomorrow then!"
7344,negative,@JetBlue that is a stock response. Delays not as frustrating as poor cust serv & being told by 3 ppl to wait & they'd come back but did not.
7346,negative,@JetBlue 4 hr delay on flight to JFK via Tampa & worst customer service in San Juan airport. This after app not working all day.
7347,negative,@JetBlue just please get my luggage from #2070 onto carousel 5 / Logan Airport and I'll be able to go home!
7348,negative,@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?
7349,negative,@JetBlue thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned.
7350,negative,@JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now.
7352,positive,“@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.” Me and JetBlue are #BFF 🙏
7354,positive,@JetBlue thanks for the response. We are hopeful.
7355,negative,@JetBlue Update please on why flight 2601 continues to be further delayed
7357,negative,@JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks
7358,negative,@JetBlue all day
7359,negative,@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.
7360,negative,@JetBlue why is flight 1106 delayed out to NY? Same problem?
7362,negative,@JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back
7363,negative,@JetBlue yes. They are working on it. Hoping bag is on the next flight and will deliver home...
7364,negative,@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.
7365,negative,@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats.
7366,positive,@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus
7367,negative,"@JetBlue yes, please get me the seats we paid for."
7368,negative,@JetBlue Flight 136 departs 2:14 AM  Finally!!!  Arrived JFK with no psgrs at 5:39 PM.  That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi
7369,positive,@JetBlue thanks for help. Can't wait to travel with! And get out of the snow.
7371,negative,"@JetBlue I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper."
7373,negative,"FYI, @JetBlue: The last email response - ""we undrstnd this wasnt best 4 you"" -but hope 2 wlcm u back onbrd N the future...   nice touch. lol"
7375,negative,"@JetBlue last flight was Cancelled Flightled, then it was 2 hours to change a light bulb, now sitting here waiting for maintenance. Unreal."
7376,positive,@JetBlue thanks for answering my questions!
7378,negative,@JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight..
7379,negative,@Jetblue  I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!
7380,negative,@JetBlue I think it's safe to say that after 25 years of loyal #JetBlue flying we are officially DONE. #Byebyejetblue
7383,negative,"@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger"
7384,negative,@JetBlue anything serious I should worry about?
7385,positive,@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs.
7387,negative,@JetBlue Why are you making it so freaking hard for me to say good things about you??  #jetbluefail http://t.co/v8SB0RBICx
7388,negative,"@JetBlue Seriously, what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http://t.co/vPDRPLXj5a"
7389,negative,@JetBlue Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI.
7391,negative,"@JetBlue sadly, no! I have the app, but it also is experiencing difficulties. The flight information boards are keeping me updated."
7392,negative,@JetBlue This is absurd. Should a stranger help my kids if there's a problem? #jetblue http://t.co/LAiGgef9Kj
7394,negative,"@JetBlue, thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sFO #customerservicenot"
7397,negative,@JetBlue you're lucky we're still flying you after today's landing gear failure. Get your act together and help us sit with our kids!
7398,negative,@JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied?
7399,negative,"@JetBlue if you want to be helpful, find us a seat. Don't quote terms and conditions. #jetbluefail"
7400,negative,@JetBlue do you REALLY think it's okay to sit kids away from parents?! Srsly?! Esp after your landing gear failure?? http://t.co/x6SYW3MDVu
7401,negative,"@JetBlue they absolutely guaranteed us we would sit with our kids. Your ""terms"" response is insulting.  #jetblue"
7403,negative,@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air.
7404,negative,"@JetBlue if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue http://t.co/HDoXiM6NZ2"
7405,negative,@JetBlue once you go blue you don't go back
7406,negative,@JetBlue why are there so many delays to north east cities?
7407,negative,@JetBlue kids fly. Don't hire people who don't care about them. This guy. #jetblue http://t.co/clvlhfgUZw
7408,negative,@JetBlue I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http://t.co/qgtCao1J2U
7409,negative,"@JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now."
7410,negative,@JetBlue why would you hire a guy who doesn't care about the safety of children? Not remotely acceptable. http://t.co/lKFh9HYHW8
7411,negative,"@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting."
7412,positive,"@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question.  JetBlue rocks!"
7413,negative,@JetBlue never had an airline refuse to help sit parents with tiny kids. But this guy is willing to do it. #JetBlue http://t.co/MzZfGqfHu2
7414,negative,"@JetBlue from San Diego with a 4 hour delay to JFK!Even you have a Amex  JetBlue, even having over 50.000 travel miles, you're still nothing"
7415,negative,@JetBlue it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http://t.co/q9n6NZYSpK
7416,negative,@JetBlue Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you.
7417,negative,"@JetBlue you've let me down. 2:15 delay at JFK because of inbound flight from Syracuse, really? #ishouldhavedriven"
7418,negative,@JetBlue a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http://t.co/2HXsDP0ha4
7419,negative,@JetBlue being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue http://t.co/49FLbgzZkd
7422,negative,@JetBlue thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable!
7424,negative,@JetBlue 5 hours delayed now in hour increments?  Really?  & as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday?
7425,negative,"@JetBlue no, I haven't done that yet. Is that something I can do online? Thx!"
7427,negative,"@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA✈️BOS"
7428,negative,@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to
7430,negative,@JetBlue You also promised to change my wife's name on the account and it is also not done.  WTF?
7431,negative,@JetBlue You guys really suck! I just spent 40 minutes on the phone linking my credits to my account.  They are still NOT there! 1/2
7432,positive,"@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock"
7434,positive,@JetBlue oh. And thank you for responding
7435,negative,@JetBlue where is it coming from? I thought Tampa?
7436,negative,@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey
7437,negative,@JetBlue exactly why is my flight delayed? 599 BDL to DCA? Can't seem to get an answer
7438,positive,@JetBlue thanks. We are ticketed on stand by for flight 1970. I hope we make it out. Fingers crossed
7439,negative,"@JetBlue flight from BOS - RSW tomorrow, all i need is my wife + 3yr old to sit together, but no option when checking in."
7441,negative,@JetBlue You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of ....
7442,negative,@JetBlue at what point in delays can I take a different flight to my destination?
7443,positive,@JetBlue thank you guys! You are the best! 🙌✈️
7444,negative,"@JetBlue You just don't get it.  It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue."
7445,negative,"@JetBlue why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!"
7446,negative,@JetBlue does not fit in 140
7447,positive,@JetBlue love it as always!
7448,negative,"@JetBlue You never got my wife to her destination and you expect a $75.00 ""goodwill credit"" will  make everything hunky-dory. You blew it."
7449,negative,"@JetBlue every time I look at the flight status, 30 more minutes is added to the delay. How about some points for trouble??"
7451,negative,"@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?"
7453,positive,"@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!"
7454,negative,"@JetBlue Flights 1384 and 1583. I have picked up twice this week for 1583, and both times it was delayed!! 😕"
7455,negative,"@JetBlue What's up with delays to and from Boston today? My sister is trying to go home, and bro-in-law trying to come to RDU. Craziness!"
7457,negative,@JetBlue 118 to Boston still sitting
7458,negative,@JetBlue now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs
7460,positive,@JetBlue thanks for replying-I feel a little better we'll see how it goes ☺️✈️
7462,negative,@JetBlue I waited 3 hrs for my bags and my flight was only 2 hrs
7463,negative,@JetBlue should I bother contacting them? I already checked into my flight 😕
7465,negative,"@JetBlue backlog is an hour at most, this is over two!  Unacceptable!!"
7466,negative,@JetBlue your agent told us TSA didn't have a crew to get bags!
7467,positive,@JetBlue you guys rock!
7468,positive,@JetBlue my email is my twitter handle followed by gmail ☺👍👍
7469,positive,@JetBlue Awesome! #bestairlineever
7470,negative,@JetBlue no baggage crew update!  Your staff is incompetent with no answers after 2 hours....
7472,negative,@JetBlue is blaming @TSA for flight 584 luggage debacle!  #luggagegate
7473,negative,"@JetBlue Yoga it is. TV service seems to be down though :-(
I look forward to that do much!"
7476,negative,@JetBlue You failed. That's the answer. Please don't justify otherwise.
7477,negative,"@JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip."
7478,negative,"@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ."
7479,positive,@JetBlue I only fly Jet Blue
7481,positive,@JetBlue Start including PTO in your getaway packages and I'm all in
7482,positive,@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free?
7483,positive,@JetBlue's flight Flight Booking Problems experience is pretty great!
7484,negative,@JetBlue still waiting to board and see if they will give us the exit row.
7485,positive,@JetBlue thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business
7486,negative,"@JetBlue  I shouldn't have to find them, they should tell us. I've flown Jet Blue since your first month. The experience isn't what it was."
7487,negative,@JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time?
7488,negative,@JetBlue I'm over that honestly just would like to get going on the journey.
7489,negative,"@JetBlue If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it."
7490,negative,@JetBlue our flight out no Tv. Now our flight back not seated together. B6 620. Maybe our fault still no fun.
7491,negative,@JetBlue I don't believe so. That's not what the team has told us.
7492,negative,@JetBlue also not have food available even for purchase is quite shocking since this is a 5 hour international flight.
7493,negative,@JetBlue #1691 out of JFK. no one has info & no answers as to why we boarded the plane. the team is in an awkward spot & everyone is cranky
7495,negative,@jetblue  Flight 1562 is still waiting for bags. Most of us checked in 12 hours ago. People are missing connections.  Please help!
7497,negative,@JetBlue Something to think about when you are dealing with PEOPLE!!!!!  Just wrong.  No excuses. Figure it out & expect the unexpected
7498,negative,@JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO
7499,negative,@JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time!
7500,positive,"“@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :)  Enjoy the ride!” Thank you!"
7501,negative,@JetBlue My wife was with our dog.  They wouldn't even let her out off the plane.  My daughter was at Newburgh lives close by. So wrong
7502,negative,"@JetBlue According to your ground staff, it hasn't even been taken off the plane yet!"
7503,negative,.@JetBlue thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations
7504,negative,@JetBlue At what time?  All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong
7505,negative,"@JetBlue flight delayed at JFK 2 hours, then 3 hours, then 8.5 hours? Now it's back to 5 hours with no explanation or apology?"
7506,positive,@JetBlue thanks! Have a good Sunday.
7507,negative,"@JetBlue Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?"
7508,negative,@JetBlue 5hrs on Tarmac yest b4 Cancelled Flight @12am.Today 3+ hr delay. Why not send txt/email re: JFK closed & saved all trip 2 sit @airport again?
7509,negative,"@JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy..."
7510,negative,"@jetblue, it would be nice if the app would actually inform you that a flight is delayed."
7512,negative,"@JetBlue I know, but I wanted to pass it along. Not good for the ""T5 experience"" esp for someone who flies 2-3 times a month."
7514,negative,@JetBlue So what about the plane stuck in Newburgh won't start.  It that weather reLate Flightd as well.  These passengers on plane for 10 hrs.
7515,negative,@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children.
7517,negative,"@JetBlue, your hold music sucks."
7519,negative,"@JetBlue JFK T5 north check in. 3 bag drop ladies, 1 has been checking in someone for the entire time; another doing check ins too."
7520,negative,@JetBlue no excuse though for 3 gate changes though.
7521,negative,"@JetBlue if someone had bothered to inform us that the airport closed, that would have helped."
7522,negative,@JetBlue get me home! Flight 2016 from buf to Bos is missing a captain!? Really!?
7523,negative,@JetBlue nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this.
7524,positive,@JetBlue thank you. We are finally at the gate.
7525,positive,@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works
7526,negative,@JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless
7527,negative,@JetBlue @Amagrino will you cover the cost of my car service waiting time?!
7529,positive,@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks
7530,negative,"@JetBlue this is ridiculous we are on 1.5 hours coming up of waiting to deplane, there are are newborns on board"
7531,negative,"@JetBlue waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane!"
7532,negative,@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you.
7533,negative,@JetBlue thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE
7534,negative,@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.
7535,positive,@JetBlue they were amazing and thank you!
7536,negative,"@JetBlue and have empty ""help"" desks"
7537,negative,"@JetBlue there was a closure? People here need to inform passengers, not send them gate to gate w no info on boards re: updated departures"
7538,negative,@JetBlue according to jfk plenty of planes are landing. No problem there
7540,negative,@JetBlue Thanks for the THIRD gate change http://t.co/UfBdr5AxeO
7541,positive,“@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)” Your welcome! Not on this flight. It was a quickie;)
7542,negative,@JetBlue Flight 1533 JFK to Cartagena all at this airport bar singing the opposite of your praises! We're making a pact to never fly u again
7544,positive,"@JetBlue she helped me with my problem so easily and was so nice, you guys rock!"
7545,negative,@JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather.
7546,negative,"@JetBlue where is the ""award winning service""?"
7547,negative,@JetBlue really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk.
7548,negative,@JetBlue how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing
7549,negative,@JetBlue flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK
7550,negative,@JetBlue u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. #idlovetoask http://t.co/DPX3yoGTEj
7551,negative,@JetBlue they are now being sent off the plane? Does anyone at JetBlue have a clue?
7552,negative,"@JetBlue unfortunately I was so startled and rushed, I didn't get the name, but will provide a description in my expanded email.  Thank you"
7553,positive,@JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!
7554,negative,@JetBlue just a very rude rep while trying to book family vacation using trvl credit. on phone w/ new rep now who is being very helpful
7555,positive,@JetBlue BOS. Everything current now. Thanks for the follow up
7556,negative,@JetBlue it's sunny and gorgeous in ny actually. What's the real reason?
7557,positive,@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG
7558,positive,@JetBlue things happen it's ok just wish I was on the beach and not in the airport
7559,negative,"@JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous."
7561,positive,@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ
7562,negative,@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers.
7563,positive,@JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks
7564,negative,@JetBlue what's the delay if the system isn't down?
7566,negative,@JetBlue don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. Now 12
7567,negative,@JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours.
7569,negative,"@JetBlue after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards"
7570,negative,@JetBlue get flight 16 into the air
7571,negative,@JetBlue That's not weather reLate Flightd.  You are just being nice and blaming the weather.  Airport just wasn't prepared. Investigation time.
7572,positive,"@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU"
7573,positive,@JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse
7574,negative,"@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it"
7575,negative,@JetBlue I'm also a mosaic customer and fly jet blue ALOT....
7576,negative,@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate
7577,negative,@JetBlue she waved someone behind me to step forward although I explained what happened and indicated my need to make my flight
7578,negative,@JetBlue #489. Flight #589 is departing before we even board
7579,positive,@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job
7580,negative,"@JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass"
7581,positive,@JetBlue it's only because I'm wearing #TrueBlueColors!
7583,negative,@JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway.
7584,negative,"@JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as ""on time"" #updateyourwebsite #489"
7586,negative,@JetBlue how can your entire system go down? No IT? Really?
7587,negative,@JetBlue Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue
7588,negative,@JetBlue seriously? System down? No IT?
7589,positive,"@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!"
7590,negative,"@JetBlue just had a horrible experience with check in agent at fort myers, I'll document and send details, off to Boston"
7591,negative,"@JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on"
7593,positive,@JetBlue got it. thanks the quick reply.
7594,negative,@JetBlue isn't this something YOU should do?!  Why should I tell your crew how to do their job?
7595,negative,@JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http://t.co/BTvpxTZJu0
7597,positive,@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee
7598,positive,"@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed."
7600,positive,"@JetBlue thx, social media person!"
7601,negative,@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152?
7604,negative,"@JetBlue is JFK still closed? Tryna get out of Ft Lauderdale on flight 502, just want to get home to nyc!"
7605,negative,@JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!!
7606,negative,"@JetBlue  hmmm it says im following you. We just got de-iced, but still haning around for the runway to clear.."
7607,positive,@jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded & how can you not love #FlyFi… http://t.co/NY6CS7jRuV
7608,negative,"@JetBlue flt 136 from PHX. Delayed 2 hrs, circle 1 hr, divert to upstate NY, just sitting for 1 hr No communication #horrible"
7609,positive,@JetBlue they miraculously fixed the plane #kudos to shoe ever it was
7611,negative,"@jetblue all your online resources  say we're on time, but clearly we are not.  This is not very information age of you..."
7612,negative,@JetBlue ..... No crew at our gate.
7613,positive,@JetBlue 😭😭😭😭 yall are really better then American Airlines though.
7614,negative,@JetBlue why don't YOU tell them to update the boards?!
7615,positive,What can I say other than when it comes to my #BrandLoveAffair w/ @jetblue ur my #soulandinspiration https://t.co/IGkoGyWksr #umosaicmecrazy
7616,negative,"@JetBlue Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY!"
7617,negative,@JetBlue you want me to talk to the wall?
7618,positive,@JetBlue Great service from PBI to HPN! Thanks.
7619,negative,@JetBlue Its poor Flight management. There is   no reason why a scheduled 8:00  pm  flight to takr off At 11:00pm .
7621,positive,"@JetBlue done, thank you!"
7622,negative,@JetBlue note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http://t.co/zvfmxnuELJ
7624,negative,@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp
7626,negative,@JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please?
7628,negative,@JetBlue we need an ETA please
7630,negative,@jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free
7631,negative,@JetBlue  I'm at 4:05  will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted?
7632,negative,@JetBlue @fllairport best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? #stranded
7633,negative,"@JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight."
7634,negative,"@JetBlue I travel for business twice a week and after the @AmericanAir fiasco, I'll be flying blue more often. Thanks."
7636,negative,@JetBlue won't see my money again after their poor service    should have stuck with virgin america what was i thinking trying jetblue???
7637,negative,@JetBlue suck and their customer services are the worst  whats the point of having a loyalty scheme that they don't honor #badairline
7639,positive,"@JetBlue  FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting  @AmericanAir  to speak to a human at customer service"
7640,negative,@JetBlue how about an update on flight 475 leaving tf green delayed
7641,negative,@JetBlue well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100%  confirmed
7642,negative,@JetBlue that's where we all get on the same page. Cancelled Flighted it 45 mins ago. @delta @SouthwestAir help flights from @tfgreenairport to MCO?
7644,negative,@JetBlue my flight 475 Cancelled Flighted due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int
7645,positive,@JetBlue okay thank you! I'll check with them again!
7646,negative,@JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol?
7647,positive,"“@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourock” > Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks"
7648,positive,@JetBlue They just came out. Thanks for the follow-up. That's why you're the best!
7649,positive,@JetBlue Thanks! See you soon!
7650,negative,"@JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..??"
7651,positive,@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery
7653,negative,@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school.
7654,negative,@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was
7655,negative,@JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired
7656,negative,@JetBlue just lost very loyal customers who use them 4-10 times a year.
7657,positive,@JetBlue thanks for the response - when is the next flight after the 9:48 flight?
7658,negative,@JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. 😒
7659,positive,@JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline.
7660,negative,@JetBlue a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face..
7662,positive,@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired
7663,negative,@JetBlue I've spoken 2/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more.
7667,negative,@JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting
7668,negative,@JetBlue you have to service your remote controllers on my flight I watched equalizer (movie) THREE times because my remote was stuck
7669,negative,@JetBlue @dgruber1700  oh wow and I'm complaining about two hour on the run way shucks JetBlue NOT GOOD your service was better than this
7670,negative,@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate
7671,positive,@JetBlue thank you thank you!  I finally set up the jetblue app!  Yay!
7672,negative,@JetBlue everytime I come back to Boston it's a minimum 45 min wait for bags. Earlier it was almost an hour. Why is it only Boston jetblue?
7673,positive,@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome
7674,negative,@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :(
7675,negative,@JetBlue I am But Your customer service is Brutal.
7677,positive,@JetBlue @Maddie_Flood Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work 😊
7678,positive,@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight.
7679,negative,@JetBlue flight attendant was hesitant to give me more baby sized cookies
7680,negative,@JetBlue Y U NO LET ME OUT AND MAKE FUN SIZE COOKIES #stuckonaplane #sos #babyfood
7681,positive,@JetBlue thank you 😊 standing in line now!
7682,negative,@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!
7684,positive,@JetBlue thank you
7686,negative,"@JetBlue You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law.  They spent several hours waiting."
7688,negative,@jetblue I missed a goal On @NHLonNBCSports because of your Inept male stewardess. I should have landed already but I havent taken off yet.
7689,negative,@JetBlue you are doing a horrible job at JFK...you need to rethink how you put these routes together. Unprofessional
7691,negative,@JetBlue can you let me know status of flight #454 PBI-JFK delayed 2.5hours now on board problem with hatch..
7692,negative,"@JetBlue  thanks for response! Crew has been VERY patient with us, but they are also frustrated. Wouldn't be so bad but airport is closed!"
7694,negative,@JetBlue Why did you interupt the Staduim Series on @NHLonNBCSports. I dont need to see your stupid commercials or Emergency. Info.
7696,negative,@JetBlue we are well aware. Insufficient info. No options.
7697,negative,@JetBlue just sat on a plane for 3 hours in Dulles #insane #ijustwanttobeinBoston #thanksDC
7698,negative,@JetBlue can we get a honest update on departure of flite 454. Been on plane with infant children
7699,negative,@JetBlue u suck!we have been sitting here for 9hrs because of ur negligence
7700,negative,@JetBlue still waiting for bags from flight 26. It landed an hour ago.
7701,negative,@JetBlue Complete waste of an entire day. Pathetic.
7702,negative,@JetBlue flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE
7704,positive,@JetBlue @L_Burley11 -- the best!!!
7705,positive,@JetBlue thanks for bringing my son home to me.
7706,positive,@JetBlue you got yourselves hot ladies flying the air for life #loyal
7707,positive,@JetBlue nothing but praise for you helping our lady make her flight to CHS tonight!  #impressed
7708,negative,@JetBlue she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh
7709,negative,@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service 👎
7710,negative,@JetBlue we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs.
7712,positive,@JetBlue thanks so much. Can't wait to fly with you guys :)
7713,negative,"@JetBlue Flight 2202 out of JFK, 2 & 1/2 hr delay. I could get over it if it was just  weather reLate Flightd, but considering it's not - Come on"
7714,positive,"@JetBlue OK, thank you."
7715,positive,@JetBlue thanks for a speedy flight time recovery.
7716,positive,@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice
7719,positive,@JetBlue would you say a delay is more likely? Thanks so much.
7720,positive,"@JetBlue I did not! She's a woman who's a lead, she was working at gate c26."
7722,positive,"@JetBlue If you ""follow"" me, I will be able to DM you.  Thanks."
7724,negative,"@JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd"
7725,positive,@JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning!
7726,positive,"@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice✈☺"
7727,negative,"@JetBlue we saw one, he was as useless as the tsa agents who inspected my shoes"
7729,negative,@JetBlue disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC
7731,positive,@JetBlue thank you!
7732,positive,@JetBlue he just went above and beyond to be helpful
7733,negative,@JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found
7735,positive,@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know
7736,positive,@JetBlue is the best!  Can't wait to use my travel bank $ for a FUN trip.
7737,positive,@JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend
7738,positive,@JetBlue on the plane now!  Hopefully no longer at the mercy of the playlist!  Thanks!
7743,negative,@JetBlue what crew? No one here is helping.
7745,negative,"@JetBlue If this is customer service, then please call me."
7746,negative,"@JetBlue no, we are at a hotel.  Also, Jetblue lost my daughters luggage.  How do you lose luggage if the plane never actually left!!!"
7747,positive,@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home.
7748,positive,@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.
7749,positive,"@JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!"
7750,negative,"@JetBlue lipstick on a pig still a pig. Ur new baggage claim @ SJU is a disaster. No chairs, 20 mins+ wait for baggage. #fail"
7751,negative,@JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this
7754,negative,@JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait
7756,negative,@JetBlue we've been delayed and delayed here in Palm beach... Need to head to Westchester. Can you give me some info?
7757,negative,"@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless.  Need better communication!"
7758,negative,"@JetBlue Hey Jetblue, you Cancelled Flightled our flight from ST Maarten to JFK.  Stranded my family in the baggage area and lost my daughters luggage"
7760,positive,@JetBlue Exciting times ahead! 😁🎉
7762,negative,@JetBlue your website is seriously horrible and so is your  call center!! Almost makes it tempting to fly someone else!! #sodone
7763,negative,@JetBlue why haven't you allowed for flight changes into the NY area airports tonight?  Everyone is saying travel is treacherous.
7764,positive,@JetBlue Counting on your flight 989 to get to DC!
7765,negative,"@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start."
7768,negative,"@JetBlue there is no supervisor available, so they couldn't do anything."
7769,negative,"@JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything."
7772,negative,@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?
7773,negative,"@JetBlue we tried. They're not at all helpful. Terrible customer service, at this airport, at least."
7774,negative,@JetBlue Tell me at what point will u realize u can't fly into DCA tonight- u Cancelled Flightled the 1pm when will u Cancelled Flight the 5:26
7775,negative,"@JetBlue making a bad situation worse. Cancelled Flighted flight, making us stay overnight in SXM. Won't provide vouchers to stay in a different hotel"
7777,negative,@JetBlue You already Cancelled Flightled the one b4 us to DCA
7778,negative,"@JetBlue It is physically impossible to make it to the airport, and our flight is scheduled to leave in less than 3 hours."
7779,negative,@JetBlue at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled
7780,positive,@JetBlue great flight http://t.co/E0R0NTO4TR
7781,positive,@JetBlue you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e
7782,positive,@JetBlue Great thank you!
7783,negative,@JetBlue I would like to send an email to Lost and Found at JetBlue JFK; I spoke to them this morning but cannot drive their today.
7784,negative,@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.
7785,negative,@JetBlue send more service agents so all the stranded passengers can be helped!!!🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘
7786,negative,@JetBlue hopefully this flight Seattle to Boston 2pm will have wifi. Our first one did not and we had to entertain ourselves! #lizaapproved
7787,positive,@JetBlue good to hear. Thx for being responsive.
7790,negative,@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70
7791,positive,"Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad
@JetBlue"
7793,positive,"@JetBlue thanks so much for help Us, u r amazing!"
7795,positive,@JetBlue #kudos! And we're done and heading to warmer weather!
7798,negative,@JetBlue I've been in pricing for 8 years to know that 70 bucks a seat is criminal. 20-30 I understand. #pricing #flying #jetblue #pricewise
7799,negative,@JetBlue *cough* #awkward!
7800,negative,@JetBlue you guys need live chat.
7801,negative,@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it.
7802,positive,@JetBlue Awesome! Thank you! ;)
7804,negative,@JetBlue quick ? Why is a person traveling w  a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/
7805,negative,@JetBlue got it wish they would communicate more w us
7806,negative,@JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue
7808,negative,@JetBlue I guess I have to redo the Flight Booking Problems. Ugh!
7809,negative,@JetBlue that sucks. Oh well.
7810,negative,@JetBlue she's standing here on her cell no announcements no info #thismosaicnothappy
7812,negative,@JetBlue someone is here but has no info smh one bag came off  and then nothing
7813,negative,@JetBlue there's is nothing there because apparently I have to connect them for that to be true.
7815,negative,@JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes
7816,negative,@JetBlue why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous.
7817,positive,@JetBlue thanks for update http://t.co/K7uBOTMr1r
7820,positive,@JetBlue @amybruni @DIRECTTV but of course! :-) #bestdressed #bluecarpet
7821,negative,"@JetBlue it seems I never received an ID, just a password."
7825,negative,"@JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled."
7826,negative,@JetBlue where did my travel bank credit go?  I can't call you right now.
7827,positive,@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. #goodgenes #ilookyoung
7828,positive,"@JetBlue Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids.  Just very frustrating. Tried app, web, etc. Still love u guys!"
7829,positive,@JetBlue thank you! I'm excited to fly with you for the first time.
7830,positive,Thank U 😘 “@JetBlue: @ItsLaLoca But of course! Safety is always 1st!  We'll make sure to handle her with CARE and LOVE!  :)”
7831,positive,@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!!
7832,negative,"@JetBlue Love your airline...hate your website.  Just tried to book 2 tickets (1 w miles, 1 w/out).  Absolute joke.   Needs a lot of work!"
7834,positive,@JetBlue thanks so much for your condolences and quick response. It is very much appreciated
7836,positive,@JetBlue Thank you Alicia!  #ExceptionalService
7837,negative,"@JetBlue yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us 😞 please we need That baggage"
7838,negative,"@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogotá today, Colombian employees treated us badly , need help please"
7839,negative,@JetBlue No changes made. My son's pass printed on same conf #. Just mine not print after I expressed disapptment w/ JetBlue
7840,negative,@JetBlue Cancelled Flighted 😢
7841,negative,"@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude & uncaring rep has now frozen my acct. can't print bdng pass!"
7843,negative,"@JetBlue the first place but I really didn't need the extra stress at this already terrible time. Oh by the way, I made the flight with 30"
7844,negative,"@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in"
7845,negative,@JetBlue serious attitude. I was in the fault for running a tad behind but before she even knew my name or my flight info she ASSURED Me
7846,negative,"@JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a"
7848,positive,@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown.
7850,positive,@JetBlue mission accomplished: gave @paulgordonbrown  a hug http://t.co/LT1pYKfvRq
7854,positive,@JetBlue ok thank you for the quick response JetBlue still the best comp
7855,positive,"@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb"
7856,negative,@JetBlue flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago
7857,negative,@jetblue had me on hold foreverrrrrr
7858,negative,"@JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw."
7859,negative,@JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this?
7861,positive,@JetBlue oh definitely. I kind of only fly JetBlue.
7862,negative,@JetBlue if you want to fly in a storm that's your right. But give us the choice. We have kids and don't want to chance it. #nixchangefees
7863,positive,@JetBlue thanks for getting me to Orlando early #happiness
7873,negative,@JetBlue you #fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish.
7875,positive,@JetBlue got it. Thanks
7876,negative,“@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat?”Unfortunately yes ❄️⛄️ #WereNotinCaliAnymore
7877,positive,"@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth 👍👍 😊 #happytweet"
7879,negative,@jetblue is the website down? Can't print boarding pass
7880,positive,"@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf ""Breaking Barriers To a Clean Energy Future"""
7881,positive,@JetBlue Thanks!
7883,positive,@JetBlue Thanks for the complimentary upgrade to first.  You are the best!
7885,positive,"@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)"
7886,positive,"@JetBlue @Airbus  Wow, awesome videos guys https://t.co/dbcvEPn5QC Great work. #Bluemanity #CoreValues  #Passion #AeroJobMarket #avgeek"
7887,positive,@JetBlue @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket
7888,positive,@JetBlue today my family gets to experience #mosaic status w/ me! #LifeIsGood
7890,positive,@JetBlue word thanks
7897,negative,"@JetBlue It's not ideal, but it's okay. Better Late Flight than never! :)"
7898,negative,"@JetBlue yeah that's all been done. Define ""incidentals""? How much can I spend on gear so this trip is not a waste?"
7899,negative,@JetBlue so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ...
7900,positive,"@JetBlue 162, SMF to JFK!"
7903,negative,@JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people
7904,negative,@JetBlue you're customer service is terrible. #NeverAgain #flywhonotblue
7905,negative,@JetBlue now we are delayed until 1:02! This is ridiculous
7906,negative,@JetBlue you're flight attendants suck and are always rude :( 4th bad experience with JetBlue tonight :/
7907,negative,@JetBlue says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;)
7908,negative,"@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best."
7910,negative,@JetBlue 1242 now?! I may cry!
7911,negative,@JetBlue why won't the site let me book tickets for nov for jfk to kin?
7912,negative,@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work.  #flt348
7913,positive,@JetBlue of course !!!!
7914,positive,@JetBlue thank you
7915,positive,@JetBlue thanks! I'll do it.
7916,negative,@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially
7917,positive,@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service.
7920,positive,@JetBlue thanks!
7922,positive,@JetBlue thank you so much for your effort
7923,positive,@JetBlue thanks for letting us know. Hoping for no more delays!
7924,negative,@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!
7926,negative,"@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?"
7928,negative,@JetBlue flight 348 is a freaking nightmare tonight #sittingonthetarmac #delay
7931,negative,@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!
7932,positive,@JetBlue thanks!!
7936,negative,@JetBlue whats going on with flight 2034.  Delayed beyond 834.  Shouldnt thre flights switch at that point?
7937,positive,@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed
7938,negative,@JetBlue what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the @cavs game!!! Nooooo
7940,negative,@JetBlue I bein calling JetBlue no respond I leave my number no call back I think JetBlue is loosing a customer
7941,negative,@JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk
7942,negative,Made it to #Costa #Rica and back @JetBlue Missing it already!  #Pura #Vida!
7944,negative,@JetBlue love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible / up too http://t.co/CmjRIWOP7O
7945,positive,@JetBlue saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter
7950,negative,@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst
7951,positive,@JetBlue yes! Terra blue chips were my favorite. :)
7952,positive,"@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!"
7955,negative,@JetBlue I don't have enough hands to count the number of times something like this has delayed my flight with you guys. Very disappointed.
7956,negative,@JetBlue just called that number and left message. Are you at to pass along message to team too?
7957,positive,"Cool! ""@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http://t.co/sGckBopATA”"
7958,positive,@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service!
7959,negative,@JetBlue Any option for luggage assistance on the ground at HPN? Flight 2168 delayed 2+ hours & we will have 2 sleeping kids when we land
7960,negative,@JetBlue can you ask SLC checkin/bag drop if they found a dark blue/blackish fit bit flex? Would've lost it there around 445pm MT
7961,positive,"@JetBlue you are officially my favorite, thank you for the wonderful service at JFK"
7962,negative,@JetBlue seriously?? What is going on?! http://t.co/mTHM9waObu
7963,negative,@JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1/2 hour delay?
7964,positive,@JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http://t.co/C7tpdKqULM
7965,positive,@JetBlue thanks...
7966,negative,.@JetBlue i'm sorry.  Boarding chaos is underway.  Please query again post scrum.
7967,negative,@JetBlue were boarding now I'm really not impressed. I've learnt a very valuable lesson .
7970,negative,.@JetBlue yes. Filed a claim and they issued $30 credit as a courtesy. The whole thing seems exceptionally uncourteous to me.
7971,negative,.@JetBlue yes and not boarding at 6:44. Good luck with that. Push wheels up to reality.  Dare you.
7972,negative,@JetBlue I tried a burger which was good but expensive! Were lead to believe that food in the USA is cheap butnot here!
7973,negative,@JetBlue I'm a trying ! But I'm tired and getting grumpy !
7974,negative,"@JetBlue flight1407, it's been a long day! Arrived from London at 11 this morning"
7975,negative,@JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane & adding 2 hrs to the flight?
7976,negative,"@JetBlue looks like their inflatable car seats got left on the plane, so I guess they'll be back sometime!! #savethoseseats"
7978,positive,@JetBlue thanks!
7983,negative,@JetBlue Jan 5? That's not summer http://t.co/TpzhjX7Hbt
7985,positive,@JetBlue - looking forward to it when we finally take off.
7986,negative,"@JetBlue No, the flight wasn't until 9:51pm, but it's already been delayed."
7987,negative,"@JetBlue, why must you always delay my Late Flight night Orlando flights? 💔"
7988,negative,@JetBlue ...second incident of lost baggage.  I sent you a DM.  Thoughts?
7989,negative,@JetBlue maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off
7990,positive,@JetBlue Please come to Indianapolis!
7991,negative,@JetBlue flight 691 from bos to Tampa takeoff 40 min Late Flight
7993,negative,".@JetBlue Ah grasshopper, your twitterz kung fu no good.  Hire geeks. http://t.co/8MWItRi9kF"
7994,negative,@JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere
7995,negative,@JetBlue Noooo!! Why is our previously direct flight from FLL>SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. 👎
7996,negative,Well lets see.  You could pay for my Negroni with bitcoin. @JetBlue
7999,positive,@JetBlue okay thanks. Hope to be flying with you guys soon!
8002,positive,@JetBlue he loved the #natural #beefjerky snacks😉
8003,positive,@JetBlue thanks for your reply. It was flight 1572.
8004,positive,@JetBlue who is he I must send a note!!! Too good for words!
8006,negative,@JetBlue can't seem to DM you guys.. JDHADP
8007,positive,@JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun!
8008,negative,@JetBlue Two delays.  A little proactive communication goes a long way. #howhardcanthatreallybe?
8009,negative,@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining
8010,positive,@JetBlue It was fabulous! Very pleased.
8014,positive,@JetBlue u the real MVP http://t.co/jWL26G6lRw
8015,positive,@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again!
8016,positive,"@JetBlue messaged you, thanks"
8018,positive,@JetBlue I will. Thank you!
8020,negative,"@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue"
8022,negative,"@JetBlue before departure, while people who are delayed get up to $200 to compensate their time.."
8023,negative,"@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International."
8025,negative,@JetBlue has the worst customer service out of any airline company. #dontflythem
8026,negative,@JetBlue what's up with the random delay on flight 1729? Any chance of it being a false alarm?
8027,negative,"@JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!"
8028,positive,@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.
8030,positive,@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :)
8031,negative,@JetBlue what is the reason for the delay
8033,positive,@JetBlue I'll see you on board again soon!
8036,positive,@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time?
8038,positive,@JetBlue Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https://t.co/3QYEzHjGsb #brandmance
8041,positive,This is so smart it makes me angry MT @JetBlue: We’ve partnered with @WSJ to bring you free digital access onboard! http://t.co/0LiwEcAsOe
8042,positive,@JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https://t.co/fWZClBvuG4 Loving #LoveSongFriday
8044,positive,@JetBlue i love this song <3 thanks @JetBlue
8048,positive,@JetBlue currently dancing in the terminal. love Stevie!
8049,positive,@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :)
8052,positive,"chair #selfie ""@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams  Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros”"
8053,positive,@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica
8054,negative,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Ur60Un86gy
8056,positive,@JetBlue flight booked! Heading out to California with the @WikiPearl team for  @NatProdExpo on March 6-8! Can't wait! #ExpoWest
8057,positive,@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http://t.co/dXuX6DBfd3
8058,negative,@JetBlue dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt?
8059,positive,@JetBlue sent :-) curious to see what kind of comp we get.
8060,positive,@JetBlue I can't wait to hear back from you regarding the internship opportunity! 😊
8062,negative,"@JetBlue I ❤️ Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight, div to phx & got in 2 hrs Late Flight. What will be done?"
8063,negative,@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?
8066,positive,@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful
8067,negative,@JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?
8071,negative,"@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue"
8072,positive,@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon
8073,negative,"@JetBlue we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck, but today is really frustrating."
8076,positive,@JetBlue I definitely will. Thanks!
8077,positive,@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https://t.co/kdHRUF54sW
8078,negative,@JetBlue something they're not telling us (2)
8080,negative,@JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572
8081,negative,@JetBlue thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof
8082,positive,@JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more!
8083,negative,"@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me"
8084,negative,@JetBlue mechanical failure isn't Boston' fault.
8085,positive,@JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;)
8086,negative,@JetBlue 290 to Boston
8088,negative,@JetBlue I’m going to miss a hugely important meeting because of your constant delays #itscostingmeincome
8089,positive,@JetBlue gr8 #Mint crew on #flight 123 to #LAX they're #Mintalicious #TrueBlueLove #ShelleyandMarcRock #travel #air
8090,positive,"@JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB"
8091,negative,@JetBlue when your flights delayed :)))>>>
8092,positive,"@JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love"
8094,positive,@JetBlue you guys rock!! http://t.co/LA397zaoAY
8095,positive,"That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue"
8096,negative,@JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup
8097,positive,@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(
8099,negative,"I was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue"
8100,positive,"Thanks! Hope I don't look like a complainer, I've written of good experiences w/you in the past and am making do in terminal 5 :) @JetBlue"
8103,positive,@JetBlue Success! Good work JetBlue team
8105,positive,@JetBlue great flight! Great view! :-) http://t.co/Yxn00pnOav
8106,positive,@JetBlue beautiful ride. Thanks again:)
8107,positive,@JetBlue perfect! Probably need some coffee to stay awake during the night ;)
8108,negative,"@JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling."
8110,negative,"Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @JetBlue"
8111,positive,Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business
8112,negative,"@JetBlue This is the error message: Paper tickets cannot be serviced on-line.
Please see a JetBlue Crewmember for assistance."
8114,negative,@JetBlue CCNDJP/ I can send a screen shot of the systems error if an email address is provided
8115,negative,"@JetBlue Inconvenience is an understatement. More like torture. Clearly going down the wrong path, JetBlue."
8116,negative,"@JetBlue don't just cling on to the safety card. It safety was really an issue, then flight would have landed immediately. ."
8118,negative,@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed
8119,negative,@JetBlue   Phone agents can't see same flights I see online???  Can't change tickets even when I am paying. Very frustrating #jetblue
8120,negative,@JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi?
8121,positive,@JetBlue haha no need to apologize 😁 I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue
8124,negative,@JetBlue Denver-Boston 2/10 flight 994  and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding
8125,negative,"@JetBlue Felt a bit like they were adding insult to injury, since we'll be in terminal 5 for seven hours until the next flight :/"
8127,negative,@JetBlue I knew the 3-4 hours sounded odd; missed a flight we hit JFK an hour early for and your gate  attendant told us 3-4 :(
8128,negative,@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer
8130,negative,@JetBlue U said 15mins to Take Off and now we were told 1hr more delay & possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated
8131,positive,@JetBlue can't wait! I'll be the one who can't contain herself. 😄
8132,negative,@JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that!
8133,positive,@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice
8134,positive,@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all.
8137,negative,@JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked.
8138,negative,"@JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!"
8142,positive,@JetBlue PDX to JFK was suuuuper HOT.
8150,negative,@JetBlue it's ok. Things happen. Just very frustrated when you have to change your schedule. See you tomorrow for a new rescheduled flight.
8151,negative,@JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this?
8152,negative,@JetBlue your airline should have a better system to Inform your clients when their flights are Cancelled Flightled last min. 😒👺 we have schedules too
8154,negative,@JetBlue the slowest boarding process I've ever experienced and rude customer service agents.
8155,negative,@JetBlue needs to get its act together in #PHX
8158,positive,"@JetBlue Love you, bae. #JetBae"
8161,negative,"@JetBlue - Yes. Best case scenario I get my gear Late Flight Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletooLate Flight"
8162,negative,@JetBlue - In CA for the weekend to attend a training camp; thanks for sending all my gear to FL; looks like this trip is a waste #nothappy
8165,negative,@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more
8166,positive,@JetBlue You definitely will!
8167,negative,@JetBlue and stranded passengers aren't being helped to get another flight?
8168,positive,@JetBlue you don't remember our date Monday night back to NYC? #heartbroken
8169,positive,@JetBlue ugh always know a way to my heart 😘🙌
8171,negative,@JetBlue why did you just Cancelled Flight flight 670 last minute?!?
8172,negative,@JetBlue I'm sitting on the plane. Too many predictable mechanical problems.  Still onboard. This is getting bad...
8174,negative,@JetBlue on your 1503 flight JFK to PR. They got the doors open on this frigid temperature. #icyflight
8175,negative,@JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue
8176,negative,@JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr
8177,negative,"@JetBlue the one man in baggage office says ""I dunno"". HELP"
8178,negative,@JetBlue where is our luggage?? Flight 424 has been waiting an hour for bags! #jetblue #poorservice
8179,negative,@JetBlue what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424
8180,negative,@JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW
8181,positive,@JetBlue Thank you guys! Brilliant customer service
8182,negative,"@JetBlue yes of course, before I left the airport. I kept looking but claim is still open."
8183,negative,@JetBlue #669 stewardesses can't work w/o a galley light! Back to NYC to change a light. #fromthefrontseat #jetblueBlues @anku @yaffasolin
8184,positive,"@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again"
8186,positive,@JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport?
8188,negative,@JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet!
8189,negative,@JetBlue I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues
8190,negative,@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet?
8191,negative,@jetblue we never received that $15 credit for inoperable tv's on our SFO > JFK flight 2 weeks ago. never got an email...
8192,positive,"@JetBlue, was far less painful than what was coming from Avis.  💙"
8196,positive,@JetBlue my flight attendant Angel was awesome. #415 #kudos
8198,positive,@JetBlue thank you #loyalmosaicmember
8199,negative,@JetBlue the pilot just stated that after 22 years of flying he has never experienced anything like this. #gettingoffplane
8200,negative,@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired
8202,positive,@JetBlue thank you very very much!! 💙💙
8203,positive,@JetBlue Awww thank you B6! Glad to hear it!  Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :)
8204,negative,@JetBlue I appreciate the quick response but how can no one go outside to check temp so we can leave in BUF #currentlysittingontarmac
8205,negative,@JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail
8206,positive,@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!
8207,negative,@JetBlue time to reevaluate my nyc carrier.
8209,negative,@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9
8210,negative,@JetBlue the departure time keeps getting Late Flightr.  I'll be lucky if I'm home by 3am
8211,positive,@JetBlue I LOVE JET BLUE!
8212,negative,@JetBlue how come you're responding to everyone else and not me #wtf
8215,positive,@NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. 💙
8216,positive,@JetBlue @NinaDavuluri 😃cool
8218,positive,@JetBlue yes! Always a treat to fly with you guys! 😊✈️
8219,positive,@JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business.
8221,negative,@JetBlue @lopezlaymari what a patronizing response to a legitimate issue
8222,negative,@JetBlue Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages.
8223,negative,@JetBlue I love your flights! But theres always some delay unfortunately
8224,positive,"@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30"
8225,negative,@JetBlue my butt hurts.
8226,negative,@JetBlue that's what they told me half an hour ago
8227,negative,@JetBlue I have been hanging here for almost an hour
8228,negative,"@JetBlue took forever for catering to get to my flight, now are very delayed. So ticked off right now."
8229,negative,@JetBlue it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others?
8230,positive,@JetBlue safety first !! #lovejetblue
8231,negative,@JetBlue delayed flight bummer
8232,positive,@JetBlue here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you!
8233,positive,"@JetBlue no, they're too busy being awesome and trying to get us out ASAP. I'll deal."
8234,negative,"@jetblue well, we're on our way now, but more than half my tv channels are just static. 😔"
8237,positive,@JetBlue thanks so much!! ❤️✨ very relaxing flight!
8240,negative,@JetBlue what is happening with the flight from FLL to SFO? Why the delay and the reroute?
8241,negative,@JetBlue shut up an turn on the tvs/music
8243,positive,@JetBlue excellent. you guys are the best
8244,positive,"@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response."
8248,negative,"@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price"
8249,negative,@JetBlue :/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.
8250,positive,@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!!
8251,negative,@JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS.
8252,positive,@JetBlue thanks JB!! This is why I 💙 you!
8253,positive,"@JetBlue but thank you! Love, an anxious flyer."
8254,positive,@JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO.
8255,negative,@JetBlue I don't want to seem crazy! Have already asked twice!
8257,negative,"@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight..."
8258,negative,@JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific.
8259,negative,"@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed."
8260,negative,@JetBlue can you give me an update on flight 1684 MCO->JFK? They're saying mechanical issues but will not disclose what they are...
8261,negative,@JetBlue walked from the gate to the just ask desk by gate 1 http://t.co/p6ucbVlv5E
8262,negative,@JetBlue on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach?
8263,positive,@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ☕✈👍
8264,positive,"@JetBlue awesome, thanks!"
8266,negative,"@JetBlue you service agents at MCO are great, but their are not enough of them working right now!"
8267,positive,@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah!
8268,negative,"@JetBlue not to get into semantics here but ""by"" means ""within the extent or period of; during"" and it is still technically 2/19 #dictionary"
8269,negative,@jetblue is giving me false hope of ever getting home
8271,positive,@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee.
8273,positive,"@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler."
8275,positive,@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline!
8276,positive,@JetBlue @TSA JetBlue never disappoints !
8279,negative,"@JetBlue not cool to announce a flight ""delay"" when everyone is checking in. A 4 hour delay bdl-dca with a staff offering  no help."
8281,negative,@JetBlue what's the hold up with flight 1553? boarding should've taken place 30 minutes ago.
8283,negative,@JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1
8285,positive,@JetBlue thanks for your help! #jetbluesofly
8287,negative,@JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site.
8288,positive,"@JetBlue:  Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)"
8289,negative,@JetBlue that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they Cancelled Flightled.
8292,negative,@JetBlue I can probably find some of them. Are the ticket #s on there?
8293,negative,"@JetBlue no they offered the flight (4/19), I paid, then they changed it.This is the 2nd  time you have done this to me. ruins cruise plans"
8294,positive,"@JetBlue okie doke! Knowing you, you will fix this ;)"
8297,negative,@JetBlue I can't do that flight. I need a Late Flightr one! I need you to change my flight. You guys changed it and now I can't do that time!
8298,positive,".@JetBlue Wish you would make Austin, TX a hub. Missing you as my “only” airline for all my biz travel since I moved from BOS. :("
8302,positive,@JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-)
8303,negative,@JetBlue My bag is missing from 1099 landed over 6 hours ago. Help!
8304,positive,@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA
8305,negative,"@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?"
8306,negative,@JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid!
8308,positive,Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way.
8311,negative,@JetBlue Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather!
8312,positive,@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight.
8314,negative,"@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue."
8315,negative,@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right?
8316,negative,@JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved?
8317,positive,@JetBlue thanks
8318,positive,@JetBlue Then en route to the airport the rebooked ticket was refunded.
8320,negative,"@JetBlue No, it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked."
8321,negative,@JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone?
8322,negative,"@JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept."
8323,positive,@JetBlue we made it safe and sound. Thank you for the safe travels.
8324,negative,"@JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert."
8326,negative,@JetBlue But jet blue had Cancelled Flighted my ticket & never reissued it.
8328,negative,"@JetBlue has screwed me over for the last time.  @SouthwestAir, glad to give you my business. #JetScrew #AwfulCustomerService"
8329,negative,@JetBlue Alternatives?  You have absolutely no respect for loyal customers.  8 years.  No more.  I'm done.
8331,negative,@JetBlue Pooling and gifting are completely different.  I shouldn't have to be charged $375 to send points.  Its disgusting.
8332,negative,@JetBlue Why would you charge money to transfer points to someone?
8333,positive,"@JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando.  👍👍"
8334,negative,@JetBlue doesn't help if I have to fly on specific days
8335,negative,@JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate.
8336,positive,@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;)
8339,negative,@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met.
8340,positive,@JetBlue I love you
8342,negative,@JetBlue what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech  issues.
8343,positive,"@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me 😊😊😊✈️✈️✈️"
8344,negative,@JetBlue is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. #thingsyoucantmakeup #switch2SBux?
8345,negative,@JetBlue As long as someone remembers to put it on plane right? That was a really lame excuse.Geez @JetBlue can do much better #coffeeneeded
8346,negative,@JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee
8347,negative,@JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee
8348,positive,"@JetBlue Utah, I think. And thanks!"
8349,positive,@JetBlue thank you!
8351,positive,"@JetBlue, never been delayed before; 533 to TPA out of BDL. Better safe than sorry. 💙 #lovejetblue #onlyblue #jetblueforever"
8352,negative,"@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying."
8353,positive,@JetBlue great flight and crew! Flight 51 from BOS to MCO
8354,negative,@JetBlue i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer.
8355,positive,@JetBlue That's why I love JetBlue! #truebluemember4life
8356,positive,"@JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!"
8358,positive,@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her.
8359,negative,@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ?
8360,negative,@JetBlue - He Cancelled Flightled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable
8362,negative,@JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account
8363,negative,talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited
8364,negative,.@JetBlue @ZKatcher 😂😂😂😂😂OMG. Bored & read through this convo.. Seems like JetBlue is on point.
8365,negative,@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold
8366,negative,@JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly.
8368,negative,@JetBlue trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain
8369,negative,@JetBlue please get service started at @triflight and offer good routes lile florida upstate ny vegas etc
8370,negative,"@JetBlue Cancelled Flightling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed?"
8371,negative,@JetBlue i am here - what is your resolution?
8372,positive,"@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise)"
8373,positive,@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT
8374,negative,@JetBlue not making a great first impression on my first flight. 20 minutes before boarding and the gate agent still can't assign me a seat?
8375,negative,@JetBlue My Flight 1318 is delayed and I am connecting from Boston. Is it possible to switch me to Flight 118 so I can make my connection?
8376,negative,@JetBlue loves Cancelled Flightling tickets and not telling their customers #flyunited
8377,negative,@JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue
8378,negative,@JetBlue would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain
8379,negative,"@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport"
8380,negative,@JetBlue I'm on flight and no booze being served 30 min in... What gives? #lostrevenue #angryandsober #bachelorpartymishap
8381,negative,@JetBlue I've used you guys for 10 years but after this experience I will NEVER EVER use you again.
8382,negative,@JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice
8383,positive,@JetBlue you guys are lucky I love you
8384,negative,@JetBlue Maybe stop telling people the wrong info on your customer service calls.
8385,negative,"@JetBlue customer service was so bad updating my points, once I use my next points, I won't be flying you. Point system is almost a sham."
8386,negative,@JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer
8387,negative,@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid
8388,negative,@JetBlue I spent over an hour of my morning on hold w/ your customer support. I want my confirmed flight to be taken care of
8389,negative,@JetBlue @ZKatcher @bretharold does it look like to we talked to customer service? http://t.co/vYUAnh4Iqr
8390,negative,"@JetBlue claims w/ customer protection they ""will notify customers of delays, Cancelled Flightlations and diversions."" #NotTRUE http://t.co/3oq1T4ohjl"
8391,negative,"@JetBlue if there is a ""processing error"" the  why do you send out full flight tickets and confirmations? #FlySouthwest"
8392,positive,@JetBlue thank you will do!! You guy are awesome!
8393,positive,"@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597"
8394,positive,@JetBlue definitely!
8395,negative,@JetBlue tells me $130 paid & confirmed flight will now cost me $566.80 CASH ONLY @ airport  22 hours before my flight  #RIPOFF #NoSupport
8396,positive,@JetBlue okay awesome! Thank you!
8397,negative,"@JetBlue = WORST. Booked in Oct. w/ email confirm & NEVER INFORMED Cancelled Flightlation. Instructed ""to mail written letter"" http://t.co/c7Kzbvf8h8"
8398,negative,"@JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?"
8399,positive,@JetBlue I was so excited when I saw that you fly there! #ionlyflyblue
8400,positive,@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock
8401,positive,@JetBlue just mine sadly.. But yea the fly fi is awesome
8402,negative,@JetBlue she hung up before I can get name. She took no accountability for keeping me on hold +20min. Next rep was not able to track name
8403,positive,@JetBlue thank you!!
8404,negative,@JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit
8405,negative,@JetBlue I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had
8406,positive,@JetBlue ready to go to Disneyworld!  For the @runDisney #PrincessHalf http://t.co/sTQY9V8256
8407,negative,@JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY??
8409,negative,@JetBlue is flight 51 on 4/24/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 😢
8410,positive,@JetBlue Thank you for the JetBlue Credit. Nice save :-)
8412,positive,@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this
8413,negative,@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott
8415,negative,@JetBlue False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. #badcustomerservice
8416,negative,@JetBlue tried them not helpful. Really dissatisfied with Flight Booking Problems my whole trip with jet blue this time around besides the flights.
8417,positive,"@JetBlue yes, with about 20 minutes to spare.  FYI - your employees are amazing.  Keep up the good work!"
8418,negative,@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue
8420,positive,@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!
8422,negative,@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x
8424,negative,@JetBlue flight 577  fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop
8425,positive,@JetBlue Thanks!
8427,negative,@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow?
8429,positive,@JetBlue good morning sunshine! #TailfinThursday http://t.co/Nc0ES6e4Lf
8430,positive,@JetBlue where's my selfie?
8431,negative,@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/h6cE3mWCqj
8432,positive,@JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO
8435,positive,@JetBlue haha thanks Jetblue👌☺️
8438,positive,I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae
8439,negative,@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.
8440,positive,@JetBlue Thank you so much!  I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue!
8441,negative,@JetBlue is it your standard protocol to call security onto a plane for a crying baby?
8442,negative,@JetBlue Finally starting to come out. 40 minutes and no communication is not acceptable. Letting me down today.
8443,negative,@JetBlue Found someone to ask. No answers. Landed almost 40 minutes ago.
8444,positive,"Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI"
8445,negative,@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago.
8446,positive,@JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm
8447,negative,@JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly
8448,positive,@JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks!
8449,negative,"@JetBlue 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good."
8451,negative,"@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever"
8453,positive,@JetBlue #ClosePWCS please just tweet this🙏🙏❤️ I fly jetblue every time btw😏
8456,negative,"@JetBlue If it was simply a minor mechanical, why would they say that?"
8457,negative,@JetBlue can you tweet #closepwcs to get the word out?😢
8458,negative,"@JetBlue My mother had overheard a personnel ask the attendant if ""the passengers really knew what was going on"" and the attendant said no."
8459,positive,"@JetBlue btw, her name was Samantha and she won over everyone on the flight"
8460,negative,@JetBlue What happened w/#19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time.
8462,positive,@JetBlue I will! Thank you!
8463,negative,@JetBlue it says it is now 9:58 you owe me
8464,negative,@JetBlue I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied
8465,positive,@JetBlue u cool
8466,positive,@JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :)
8467,positive,"@JetBlue The 13th Annual Martha's Vineyard African American Film Festival  August 10-15, 2015   Our attendees deserve a great flight to MV??"
8469,negative,@JetBlue They told us 10 minutes almost 40 minutes ago.
8470,negative,"@JetBlue 1472, FLL to LGA. This is getting old. 4th @JetBlue flight in 2.5 weeks, 4th significant delay."
8471,negative,@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http://t.co/F6COpX1Fvj
8472,positive,@JetBlue @T5Sparrow Love it. They're cute
8476,negative,"@JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!"
8478,negative,@Jetblue Delay = Perfect time to learn Swift programming with @TeamTreehouse
8480,positive,@JetBlue the best airline in the world
8481,positive,@JetBlue I would go anywhere JetBlue goes.
8483,positive,@JetBlue wow you guys answer people wow you care I love jet blue
8484,positive,@JetBlue thanks. I appreciate your prompt response.
8485,negative,"@JetBlue I put it my ""to"" and ""from"" airports, click update and it tells me to put in my ""to"" and ""from"" airports."
8486,negative,"@JetBlue Why doesn't your ""Best Fare Finder"" work?"
8488,positive,@JetBlue good luck. Thanks.
8489,positive,"It really is nice, though. The snack fridge…that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue"
8491,negative,@JetBlue third JetBlue flight in less than a week. All Late Flight not for weather.  Reliability going downhill.
8493,negative,@JetBlue This is how you have me feeling.... http://t.co/esUu0hiAjM
8494,negative,@JetBlue why is the buffalo flight so Late Flight?
8496,negative,@JetBlue u suck Big Donkey Balls!
8498,positive,"@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)"
8500,negative,@jetblue waiting for flt 105 to Chicago. Why hasn't aircraft left buffalo yet?
8501,negative,@JetBlue I don't think I'll be testing those waters out on my own dime again.
8502,negative,@JetBlue C'mon now. My flight's delayed annnnnd you can't give me a pick?!? I'm about to tweet at @united or @Delta .......
8503,negative,@JetBlue Flight is 100% full.
8505,negative,@JetBlue Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated
8506,negative,@JetBlue Headphone jack not working on my flight.
8508,negative,@JetBlue Tried...considerable confusion...no announcement...no sign updates
8509,negative,@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS?  Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.
8511,negative,@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM
8513,negative,@JetBlue They did not have any & asked if I wanted tea. How do you have tea&not coffee? I'm a gold on United & coffee I nvr think 2x about
8514,negative,@JetBlue : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed!
8515,positive,@JetBlue I'll pass along the advice. You guys rock!!
8516,negative,@JetBlue I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue
8518,negative,@JetBlue the big board says we aren't leaving until after 8:30 😩
8520,negative,@JetBlue while I appreciate that you actually responded I travel way too much for you to tell me coffee is not a basic option
8521,negative,"@JetBlue, my dads vacation to SXM got delayed a day because of @AmericanAir shoddy service. Earliest FLL > SXM flight? trying to hep him out"
8522,negative,@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.
8523,positive,"@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline"
8524,negative,@JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle!
8531,positive,@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you.
8533,negative,@JetBlue so why do you put this at the bottom of ur baggage report? For fun? #JetBlue @airlinequality #skytrax http://t.co/tU9JX2jaZN
8534,negative,"@JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk"
8535,positive,@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys.
8536,negative,@JetBlue I am heading to JFK now just on principle alone to deal w my lost & damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail
8537,negative,@JetBlue u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim
8539,positive,"@JetBlue I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !"
8540,negative,@JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR
8542,positive,"@JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life."
8543,negative,@JetBlue glad u happy I have my bag but as a traveler I entrusted u w/ my property & u return it damaged & that's the best answer u have?
8545,negative,@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain
8546,positive,@JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward
8547,positive,".@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future"
8548,negative,@JetBlue PR-friendly tweets don't help drive accountability. Hope Mr. Hayes takes note.
8549,positive,@JetBlue What a great idea! #cometoAustin
8550,positive,@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.🌴
8553,positive,@JetBlue just DMed. thanks so much for addressing this so quickly.
8554,positive,@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! 💙
8556,negative,@JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended!
8557,negative,@JetBlue only w/ $70 upgrade. Unsure why she can't just switch someone around. I called 24 hrs in advance for this reason.
8559,negative,@JetBlue keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before
8565,negative,@JetBlue can't change it. True blue points and I can't get to a phone
8567,positive,@JetBlue Aw okay thanks
8569,positive,@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO!
8571,negative,@JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury
8572,positive,@JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks.
8573,negative,@JetBlue I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz?
8574,positive,@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat.
8575,negative,"@JetBlue I cheated on you, and I'm sorry. I'll never do it again. @SouthwestAir has given my wife and I the worst start to a honeymoon ever"
8579,positive,"@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome."
8581,positive,@JetBlue i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. 👍
8583,negative,@JetBlue lots of people scratching heads and looking at screens ignoring passengers
8585,negative,@JetBlue what's going on with 1171 LGA-FLL..poor to no communication from gate agents??
8586,negative,"@JetBlue FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers!"
8588,negative,"@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)"
8589,negative,"@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1/3)"
8595,negative,@JetBlue Oh no! I thought it did. :(
8598,positive,@JetBlue thanks. Line moved quick. Already done.
8600,negative,@JetBlue nope. None to be found
8601,negative,@JetBlue I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight.
8602,negative,"@JetBlue I may not make my connection and need to find out my options, yet no one is here."
8604,positive,@JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service!
8605,negative,@JetBlue extra-speed line closed in Tampa. What gives?
8607,positive,@JetBlue thank you :-)
8608,positive,@JetBlue thanks!
8609,positive,"@JetBlue also. Emergency exit seats. 6'2"" and that's a huge win."
8610,positive,"@JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing."
8612,negative,@JetBlue would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me
8613,positive,"@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. 👍"
8614,negative,@JetBlue you respond to my friend @LisaPal but you can't respond directly to me
8616,positive,@JetBlue The Magic eight ball has never steered me wrong  :)
8617,negative,@JetBlue you wanna help out? How about you reimburse the money you cause my band to lose.
8618,negative,@JetBlue but you guys should know that musicians are very sensitive about the safety of their instruments when flying. For good reason.
8619,negative,@JetBlue ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers.
8620,negative,@JetBlue loves to respond to positive tweets but they ignore problems w/ customers. Just ask NOLA musician @j_beatz247 about that. #shameful
8622,positive,@JetBlue Will do. Thanks!
8623,positive,"@JetBlue marks 15th year with new ""Bluemanity"" plane design - Sun Sentinel http://t.co/SjVEelween"
8624,negative,@JetBlue Call was not made by the inflight crew. They in fact asked us why we didn't bring it on.
8625,negative,@JetBlue last week I bought a plane ticket round trip to FL & just 4 fun I look at the price of them today and they went down! #nothappy
8626,positive,@JetBlue you're welcome 👍👍👍 http://t.co/67k4N9eQ6E
8628,positive,@JetBlue is the greatest airline ever 💕✈️💺 #TrueBluePoints #jetbluemember
8629,positive,@JetBlue 's free wifi on board is the best thing that's happened since sliced bread
8630,negative,@JetBlue Only middle seats. SFO -> BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV.
8631,negative,@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.
8632,positive,@JetBlue Beatriz and Susan. Gate 4 MCO.
8633,positive,.@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs!
8634,negative,@JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza
8635,negative,@JetBlue Third flight in a row for my wife with her TV not working...
8636,positive,@JetBlue its a wonderful thing!
8637,negative,@JetBlue what is a personal email that I can contact? I have a complaint that you should know about
8638,negative,@JetBlue WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO
8640,positive,@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :)
8642,positive,@JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http://t.co/kbHYM5GkAP
8643,positive,@JetBlue @Cayman_Islands  I know that bar :)  Wish I was there now!
8644,positive,@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early!
8646,positive,@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional
8647,positive,@JetBlue loving the free #wifi and #legroom ✈️ #SeattleBound
8648,negative,"@JetBlue you are missing the point. The flight left an hour Late Flight. Why are you allowed to be that Late Flight, and still charge me $50 and 10hrs?"
8650,negative,@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue 😔😓😤
8651,negative,"It's on me, @JetBlue! That's not what you said last night, though... :("
8652,negative,@JetBlue @Cinnabon the two of you should team up to serve cinnabons on the flights!!!! #BonsInTheSky
8653,positive,@JetBlue anything for you. #flyfi http://t.co/8jceDiKY9U
8654,negative,@JetBlue hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR.
8655,positive,@JetBlue thanks
8657,negative,"@JetBlue spoken to 2 reps. Once I'm allowed to check my bag and through the TSA checkpoint, I guarantee I will be talking to someone."
8658,negative,@JetBlue and the 20min line I stood in to drop my bag off?
8659,positive,@JetBlue credit to you for replying.  I’ll look forward to hopefully one of those 103 on my flight home tonight :)
8660,positive,"@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue"
8661,negative,"@JetBlue got txt  40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w/ dpt gate change. Then 9:04 dpt for 7:40 flight."
8662,negative,@JetBlue I was not allowed to drop my bag off for my flight that I was running 10min Late Flight for. Turns out it left over an hour Late Flight.
8663,positive,@JetBlue you're killing me now. :-) You got me! #smitten #trueblue
8664,negative,@JetBlue my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A.
8665,positive,.@JetBlue 4 min response time. I'm impressed! I'm in. It's official.  :-) #trueblue  JetBlue gets social.
8666,positive,@JetBlue thanks for listening. Doesn't mean I don't appreciate you!
8667,negative,@JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue
8668,positive,@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic.
8669,positive,Thanks @JetBlue. Next up we will see how the slog from JFK to the city goes!
8672,negative,"@JetBlue you stood me up last night, but I'm giving you a second chance. I'm just a boy, tweeting an airline, asking them to fly him home."
8673,negative,@JetBlue waited for 15 min then got disconnect
8674,positive,@JetBlue and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!!
8675,negative,@JetBlue is I can't make changes on the website am I still charged 25 dollars for using phone
8676,positive,"@JetBlue planning on it!  Btw, excellent service and crew from DCA through SJU into SXM!!!!!"
8677,positive,"@JetBlue why yes, yes it does!!!!  Great trip down!! Thanks for the lift!!!!"
8678,positive,@JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings
8679,negative,@JetBlue your agents at IAD have compounded this problem by not making any announcements #jetbluemess
8680,negative,"@JetBlue just a heads up, this page no longer exists http://t.co/NsJWVTTjGo"
8683,negative,@JetBlue @philpete wonder if that's the pilot tweeting you back? Is it legal to tweet and fly? What if the plane in front stops suddenly?
8684,positive,"@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks"
8685,negative,@JetBlue they say they have no update. I don't work I don't get paid.  Jet blue has my money but no flight. Argh!
8686,negative,@JetBlue no news here at the gate. What are my options?
8687,positive,@JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks!
8688,negative,@JetBlue well I'm glad I got up at 5 am so I can sit in an airport.  No place else I'd rather be (not)
8689,negative,@JetBlue  no ... I am guessing I have to call someone
8690,negative,@JetBlue why 730 and not 645 as scheduled?
8691,negative,@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work?
8692,negative,@JetBlue why is t that every time I fly jfk even more speed doesn't work waiting for 10 min #nogood
8694,positive,@JetBlue its always a pleasure ☺️
8695,positive,@JetBlue this is lovely!
8702,positive,@JetBlue Finally taking off! LAS-FLL-SJU #letsgo
8704,negative,"@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed."
8706,negative,@JetBlue not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable..
8707,negative,@JetBlue We even went to the airport and were on the phone for hrs and no help at all. Everyone said different things.
8708,negative,@JetBlue People kept saying it was due to weather but there were flights going directly to boston even after our flight.
8709,negative,@JetBlue I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it
8710,negative,"@JetBlue disappointed that my flight back to boston from PR was Cancelled Flightled,rebooked 4 the next day,delayed that one too, and no compensation"
8711,positive,"@JetBlue great trip today!  Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB"
8713,positive,@JetBlue awe you guys are great can't wait to travel with you again soon!!!
8714,positive,@JetBlue yes! Announced we will take off. You're on it! Thank you!
8715,positive,"@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!"
8717,positive,@JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit.
8720,positive,"@JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI"
8721,negative,"@JetBlue She claimed that she did, but I was not happy with the way I was treated."
8722,negative,"@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue"
8723,negative,"@JetBlue shout out to the crew on flight 89 headed back to the big apple, they kept my glass half full the whole flight! #jetbluejfk"
8724,negative,"@JetBlue That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting."
8725,positive,@JetBlue thank you for help and quick response
8730,negative,@JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service
8731,positive,"@JetBlue big shoutout to the crews on 2017 Bos>jfk & 486 jfk>roc, & gate crews at c19 Bos & 6 jfk. Long day of delays made better by them!"
8732,negative,@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail
8733,positive,@Jetblue first airline to use #applepay in flight #airlines
8734,negative,@JetBlue I hope your system wasn't hacked cause someone else's passport info was on my reservation & I couldn't get my boarding pass
8735,positive,@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience
8737,negative,"@JetBlue honestly I’m glad you didn’t Cancelled Flight the flight, just that I’ll be driving home at 3-4 am now. :/"
8738,negative,@JetBlue bag just delivered and items have been stolen.  At first look - my Kate spade bag and bottle of spiced rum!  Wtf!!
8739,negative,"@JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song ""I'm Blue"" while flying on JetBlue."
8740,positive,@JetBlue @Leopolds_IC  No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious!
8741,negative,"@JetBlue flight delayed 3x(!) and still not taking off on time, & greeting me at my seat (yes it's gum & garbage): http://t.co/n9hmcrJChb"
8742,positive,@JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :)
8744,positive,@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine
8746,positive,@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic!
8747,negative,@JetBlue bag is supposedly here in Boston
8749,negative,@JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights
8750,negative,@JetBlue I get Sunday due to weather and ok Monday they're busy but this is crazy
8752,negative,@JetBlue supervisor humiliated us and was uncompromising. We were completely blindsided!
8753,negative,@JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp.
8754,negative,@JetBlue right now completely pissed off
8755,negative,"@JetBlue I've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat"
8756,negative,@JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity.
8757,negative,@JetBlue dispatcher keeps yelling and hung up on me!
8758,negative,@JetBlue now when I call it's still at the warehouse and might be going out tonight
8759,negative,@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8
8760,negative,@JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold
8762,negative,“@JetBlue: @Analystdoc Unfortunately that's not an available option with our current system. Sorry guys. That's a certain #fail Fix it plz.
8763,negative,"@JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number."
8764,negative,"@JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?"
8765,negative,"@JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :("
8766,positive,@JetBlue is definitely my new favorite airline.
8767,positive,@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning.
8769,negative,@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks!
8771,negative,"@JetBlue well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats"
8772,positive,@JetBlue Thank you for your excellent customer service - resolved issue quickly.
8773,negative,"@JetBlue yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves."
8774,negative,@JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info.
8775,negative,"@JetBlue well, now saying our flight is going to be Cancelled Flighted & that by not changing earlier, we missed our chance to get out tomorrow. 1/2"
8776,negative,@JetBlue tell your employees that!
8777,negative,"@JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail"
8778,negative,@JetBlue ah yes. Put the bags on the floor instead of the overhead bin so no one trips. #safetyfirst #sarcasm
8779,negative,@JetBlue where exactly can I leave a note
8781,negative,"@JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold...."
8782,negative,@JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back
8783,positive,@JetBlue That's great! Thank you.
8784,negative,@JetBlue they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official
8786,negative,@JetBlue ticket issued whilst delivering your customers.
8787,negative,"@JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security"
8788,negative,Always been a @JetBlue fan but maybe next time I'll fly @VirginAmerica for real customer service.
8789,positive,@JetBlue I agree!!!  If only there was a frequent tweeter discount so I could fly to see more friends! 😀@Tinman2IronMan @meggersrocks
8790,negative,@JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight?
8791,negative,@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.
8792,negative,"@JetBlue so I'm penalized for packing lightly, having 1 bag and paying extra for a seat?"
8793,negative,"@JetBlue dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby, officer writes me ticket for $75"
8794,negative,@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue
8795,negative,@JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight?
8796,negative,@JetBlue why did I pay for extra space to be forced to put my backpack under my seat? Its my only bag. Flight 135. Unprofessional.
8797,negative,@JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :(
8799,positive,"@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http://t.co/9rAGncw2Bk"
8802,positive,@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check.
8803,negative,@JetBlue just lost my business   Enjoy your profits
8804,negative,@JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE
8806,positive,@JetBlue will call. Thank you!
8807,negative,"@JetBlue yes, today. Flight is full now. They said no to me at gate :("
8809,positive,@JetBlue Still love you guys. But get me to Vegas already! ☀️🌴✈️🍸🎲
8810,positive,@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl
8812,negative,@JetBlue this is not a flight delay this is horrible planning on Jet Blue!!! #jetblue
8813,negative,@JetBlue insane the craziness I've seen with Jet Blue today at Newark Delayed 3 hours and now we are waiting for a Pilot!! #jetblue
8815,positive,@JetBlue tried again. Lovely customer service. Thank you!
8816,positive,@JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider
8817,positive,@JetBlue @ProfessorpaUL15 Always happy to help!
8818,positive,"@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load."
8819,negative,"@JetBlue we are delayed, until he arrives"
8820,negative,@JetBlue @EllaHenderson the highlight of being delayed #freeconcert
8821,negative,@JetBlue whose performing at T5
8823,negative,"@JetBlue flight 894, first officer not even at the airport wow!!!!!! Unreal, staff waited until we all boarded to announce we are delayed."
8824,positive,@JetBlue's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ
8825,negative,@JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success.
8827,negative,"@JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks."
8828,negative,@JetBlue pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim & can't. I need 2 get home. Upgrade 2 @HP printers MFPs
8829,positive,@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia.
8831,positive,@JetBlue this makes me happy. I hope these aren't empty promises.
8832,negative,@JetBlue dropped 3x in past hour
8835,negative,@JetBlue Ive called you 3 x & waited on hold 10 min each time to be disconnected each time. Enraging! I need to speak to someone! #help
8838,positive,@JetBlue we don't need anybody else!
8839,negative,@jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay.
8841,negative,"@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage."
8842,negative,"@JetBlue tried calling multiple times, i just wait and when it finally connects i get hung up on"
8845,positive,@JetBlue thanks!
8847,positive,First base already? I like your style @JetBlue
8848,negative,"@JetBlue Hold for 15 min, a couple of rings, then ""mailbox has not been set up yet."" Customer service forwarding to their cell phones? C'mon"
8854,positive,@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!
8855,negative,"@JetBlue 
But if customer service ment anything to you.... you would try. Quoting policy is never effective customer service."
8857,positive,@JetBlue thanks!
8859,positive,@JetBlue thanks for the upgrade😉!! so far so good. #KeepItUp http://t.co/BKmfeY7QOL
8860,positive,@JetBlue @CinziannaP thank you! I like the quick response on Twitter!
8861,positive,@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting
8862,negative,"@JetBlue 
Apparently not."
8863,negative,@JetBlue why are we delayed :( flight 1601
8864,negative,"@JetBlue continue button generated a trip to ""plan your trip page""
regardless of how far along I was in Flight Booking Problems process
hint: the end of it"
8870,positive,@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline
8871,positive,@JetBlue thank you. Just sent msg.
8876,positive,@JetBlue great smooth flight too! 👏👍
8879,positive,@JetBlue I would love for you to fly my best friend home to PVD for a weekend. 😊 http://t.co/cH0NmjyMgh
8881,negative,@JetBlue remember - I'm very doubtful and not very hopeful :(
8882,positive,@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.
8883,negative,@JetBlue I'll give u a chance but I don't think I'll fall for it #backtodelta
8884,positive,@JetBlue Great thanks
8885,negative,@JetBlue @KyleJudah be responsible for replacing it
8886,negative,@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should
8887,negative,@JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a
8888,negative,@JetBlue heard about the charge for 1st bag and tighter seats - no need to be a loyal JB customer anymore!
8890,negative,@JetBlue Is there something going on with your alerts? Flight's been delayed several times for my parents and i'm not receiving any alerts.
8891,positive,@JetBlue I will. I love flying with you all. Great service.
8895,positive,"@JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http://t.co/iNNP0Kkyby"
8897,negative,"@JetBlue hard to tell, but was told wifi only worked for one side of the plane."
8898,negative,@JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_
8899,positive,@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_
8900,negative,"@JetBlue, I normally ❤️ you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly"
8901,negative,@JetBlue @KyleJudah It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was
8902,positive,@JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring!
8903,negative,@JetBlue 117 days maybe.
8906,positive,@JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2/28! #JVMChat
8907,positive,"@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat"
8909,positive,"@JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat"
8911,positive,@JetBlue @roxydigital HAHA. you didn’t disappoint. Well done. #JVMChat
8912,positive,@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything!
8913,negative,@JetBlue figured but delay is listed at almost 2 hrs. Thanks for being great! Cheers
8916,negative,"@JetBlue glitches on website re: Flight Booking Problems travel & checking in. Nothing between ur site & the airport was communicated, it was a nightmare."
8917,positive,@JetBlue Thank you!
8920,negative,@JetBlue as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue
8922,positive,@JetBlue huge fan of great brands and people doing great things… you guys rock happy to share the love!
8923,negative,"@JetBlue Been dealing with a Cancelled Flightled flight since last night & was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol"
8924,positive,"@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what"
8925,positive,@JetBlue thanks!! Great service in #T5 already! #lovejetBlue
8926,positive,@JetBlue I did...#FlyFi worked well and was free aboard this flight
8927,negative,@JetBlue and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection
8928,negative,@JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500
8929,positive,@JetBlue Seems very likely.
8930,negative,@JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting
8933,negative,@JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC.
8935,negative,@JetBlue should i continue?
8937,negative,@JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact.
8938,negative,@JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect
8939,positive,@JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline 😞
8940,positive,"@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. ⭐️⭐️⭐️⭐️⭐️"
8942,positive,@JetBlue @EllaHenderson omg!  Wish I had a flight today!  Haha there's always next time!  Have fun at #LFT5
8943,negative,@JetBlue my request has nothing to do with rescheduling. But customer service has such a bad attitude today. #badservice
8944,negative,@JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether
8946,negative,@JetBlue oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people
8948,positive,@JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed?
8950,positive,@JetBlue Thank you!
8953,negative,@JetBlue Is today's JetBlue Flight 918 (NYC->BOS) delayed? My app says on time and the website says it's not...
8954,positive,@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx
8955,negative,@JetBlue please provide me your direct email for me to explain.
8958,negative,@JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation.
8959,negative,@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer
8961,positive,@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.
8962,positive,@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :)
8964,negative,@JetBlue is REALLY getting on my nerves !! 😡😡 #nothappy
8966,negative,@USAirways  is there a better time to call? My flight is on Friday and I need to change it. Worried I may be on hold until then.
8967,negative,@USAirways and when will one of these agents be available to speak?
8970,negative,@USAirways just hung up on me again.  Another waste of an hour of my time.  How am I supposed to book a one way award flight?  #badwebsite
8972,negative,@USAirways you're killing me from the inside
8973,negative,@USAirways is not the new @AmericanAir is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents.
8974,positive,@USAirways we were moved to a delta direct. Thank you for the accommodations!
8976,negative,@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail
8977,negative,@USAirways always fun to get screwed out of an earlier flight (that isn't full) #crummyservice #whydidntiflysouthwest #goodluckamericanair
8979,negative,@USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded.
8980,negative,@USAirways I finally got through on the phone after a 2 hour wait time.
8981,negative,@USAirways Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund
8983,negative,@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.
8984,negative,@USAirways thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer
8985,positive,@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy
8986,negative,@USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised.
8987,negative,@USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow.
8989,negative,@USAirways DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason.
8990,negative,@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet 😊
8991,negative,@USAirways I have two tight connections in #Charlotte and #Frankfurt
8992,negative,"@USAirways Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now Late Flightr!"
8993,positive,@USAirways thank you! I will be calling you! #CheapOairChat
8994,negative,"@USAirways ur ""response"" was: my ""inconvenience was of no matter."" U wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair"
8999,positive,"@USAirways getting sorted, thanks"
9000,negative,@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can.
9002,negative,@USAirways standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days.
9003,positive,@USAirways thank you!!
9005,negative,@USAirways Why can't I check in online for a flight tomorrow am?
9006,negative,@USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS!
9007,negative,"@USAirways after being assured by the pleasant woman at gate B11 in Albany, NY that life's not perfect, I'd heard enough."
9009,negative,"@USAirways: u didn't bother following up, we booked with @Delta.  @Delta understands cust srv: provided lunch 4 delays & upgraded seats!"
9012,negative,@USAirways There is an error w/ my preferred status & I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info?
9013,negative,@USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround
9014,negative,@USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that
9015,negative,@USAirways @AshleyKAtherton Over an hour on hold so far
9016,negative,"@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy"
9017,negative,@USAirways I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http://t.co/cHGy5yrVka
9018,negative,@USAirways 59 minutes now. Nice customer service you got going on.
9019,negative,@USAirways 44 minutes on hold so far. And still haven't spoke to a human. Never using you again.
9021,negative,@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again.
9022,negative,@USAirways how can a person go from number one on a standby list to number twelve in three hours?  Should I be super platinum diamond status
9023,negative,"@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you."
9024,positive,@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam
9027,negative,.@USAirways It was this saturday during all the snow in the DC area.  Excited the flight was not Cancelled Flightled but sad he went missing.
9028,negative,"@USAirways @AmericanAir I love you guys & I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher."
9029,negative,"@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail"
9030,negative,@USAirways Need to talk to a person about my bag. Waiting on hold for two hours. Bag s!b delivered last night. Online says not found.
9032,negative,@USAirways I don't want your sympathy I want someone to make an effort to find my bag
9033,negative,"@USAirways She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have ""planned better."""
9034,negative,@USAirways - 800# referred me back to baggage services but I left the airport. I was on seat 17A
9035,positive,@USAirways thank you very much.
9037,negative,@USAirways - First impressions are hard to reverse.  A horrible first experience with you.  Will never fly with you again!!!
9039,negative,"@USAirways not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency, I'd Cancelled Flight."
9040,negative,"@USAirways ...2 hours on the plane, they at least got us on a direct flight a couple hours Late Flightr on United"
9041,negative,@USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!!
9042,negative,.@USAirways I did but the more eyes I have looking for Pandu the better chance I have of bringing him home.
9043,negative,@USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped
9044,positive,@USAirways thanks !!!
9047,negative,"@USAirways 167 minutes?  ""Im not trained in that"". Cmon. Can't you do better than that?"
9049,negative,@USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on
9050,negative,@USAirways trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks
9051,negative,@USAirways but I've been trying to call them since yesterday and I keep getting hung up on? Can you get me through to them??
9054,negative,@USAirways an award travel ticket but cannot since it is under a different last name. I simply need to change it
9056,negative,@usairways Ok thank you…I call from Spain to US for seating assistance!
9058,negative,@USAirways 2day: no coffee & 1 working toilet.  Then I read domestic airlines whining re: foreign competition.  Coincidence?  No  #openskies
9062,negative,"@USAirways I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact, but you should anticipate."
9063,negative,"@USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP"
9065,positive,@USAirways I made it- thx.
9066,negative,@USAirways still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta?
9068,negative,@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me
9069,negative,@USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing.
9070,negative,@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002
9071,negative,@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt
9072,positive,@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing
9073,negative,@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery!  Shame on me this time!
9074,negative,@USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive
9075,positive,@USAirways haha no worries you guys are the best!  +1 for spelling my name correctly
9076,negative,@USAirways like they will call me? I'v been trying since yesterday and no one is answering...
9077,negative,"@USAirways your CSR in PHL suck.   Flt 3883 gets cx'd,  i get rebooked to the next day?  On standby for 4011. Not hopeful."
9078,negative,@USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice
9079,negative,@USAirways I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone!
9080,negative,@USAirways hey!!  Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS
9081,negative,@USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection.
9082,negative,"@USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your ""go to"" maneuver?"
9083,positive,@USAirways see you on board tomorrow
9084,negative,"@USAirways Been on hold for 40 minutes, calling because my flight is delayed.  This type of service in not acceptable."
9085,negative,@USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full
9086,negative,@USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50.
9087,negative,@USAirways i understand that but i should still be able to view my reservation online....
9088,negative,@USAirways another fiasco at National. Forever from jet to gate on 8:05am flight from RDU
9089,negative,"@USAirways - Good to know that your phone customer service is still impaired due to ""bad weather"" that was over a week ago #jetblueanyone?"
9090,negative,"@USAirways OK we are on DAY 11 trying to  book a flight for 4.  Ur system STILL says ""due to weather….call back Late Flightr""  #outofbusiness ?"
9091,negative,@USAirways Thanks again for ruiningmy vacation.  You all are the best for this.  Could not have done it without you.
9092,negative,@USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating!
9093,negative,@USAirways Your policy needs a serious revision for babies.  Fortunately I have choices and choose @Southwest from here on out.
9094,negative,@USAirways still ignoring my question. #USAirways consistently providing poor customer service.
9095,negative,@USAirways they have all of this at hotels. Still don't have my work folder or business casual clothes. #worst http://t.co/JIEYCat1Ek
9096,negative,@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem
9097,negative,@USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC???
9098,negative,@USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst
9099,negative,@USAirways been trying for weeks no use
9100,negative,@USAirways should give me free baggage for this mess
9101,negative,"@USAirways Gate traffic #DCA, MY flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE."
9102,negative,@USAirways I really feel like your company needs evaluate their policies & realize that transfers should be possible for tickets
9104,negative,@USAirways seriously???  did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours?
9105,positive,"@USAirways Waiting on my flight right now, thanks!!"
9108,positive,@USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks.
9109,negative,@USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature!
9111,negative,@USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags.
9112,negative,@USAirways can you DM please in regards to update on lost bag please.
9113,negative,@USAirways need to retrain US 3837 lead flight attendant and gate agent at arrival MKE 2/23.  Horrible attitudes toward helping customers.
9114,negative,@USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever.
9115,positive,@USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!!
9116,negative,@USAirways why aren't you updating flight status/delays?
9117,negative,@USAirways They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out
9118,negative,"@USAirways nope, they just announced we're headed back to the gate."
9119,negative,@USAirways pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu
9120,negative,@USAirways well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job & family this is crazy
9121,negative,@USAirways 5203 and we're just sitting 20 feet from an open gate
9122,negative,@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online
9123,negative,@USAirways what's wrong with the plane? Flt 581
9124,negative,"@USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. 👍"
9125,negative,@USAirways @AmericanAir Day 3 & still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am
9126,negative,@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head
9127,negative,"@USAirways asked her why needed to take yellow tag off. She said, ""because I told you to!"" Expect a personal apology from her- unacceptable!"
9128,negative,"@USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question"
9129,negative,@USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me
9131,negative,@USAirways I've been on hold for 41min. Just trying to change my reservation.
9133,negative,@USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail
9134,negative,@USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service
9135,negative,@USAirways nope not yet...
9136,negative,@usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours.
9137,negative,"@usairways My flight was Cancelled Flighted Saturday. Why was my luggage not at the airport? Today, I'm supposed to have it delivered. Pathetic"
9138,negative,@usairways  Thank you for allowing me to spend more money on vacation by buying things I already bought.
9139,negative,@usairways Thanks so much for ruining my vacation. I really couldn't have done it without you.
9140,negative,@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.
9141,negative,@USAirways some flexibility on your part would be nice. This is why I love @SouthwestAir. They're flexible & not trying to take all my $.
9142,positive,@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine!
9143,negative,@USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer.
9144,negative,@USAirways it doesn't take 6 days to respond to an already open case!
9145,positive,"@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job."
9146,negative,@USAirways are people going to answer our calls?
9147,negative,@USAirways pilot forgets to show up to work and Ricky J (gate agent) gives customers attitude. #usairwaysfail
9148,negative,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail
9149,positive,@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out
9150,negative,@USAirways is utterly unreliable! They didn't schedule a pilot for their US624 flight out of Seattle - flights are delayed #usairwaysfail
9151,negative,@USAirways yes but again valuable time has been lost
9152,negative,@USAirways I don't like being lied to. No bad weather in dc md va. I've been stuck in CA all day and should've been home by now. You owe me.
9153,negative,@USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am.
9154,negative,@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH
9155,negative,@USAirways can't get back lost time
9156,negative,@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces.  Ur fired
9157,negative,@USAirways - thanks however I feel like the system has failed me -- what is the solution?
9158,negative,@USAirways my bag landed 1 day Late Flight at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2/22/14
9159,positive,@USAirways thanks very much! I got thru on the phone & everything is fine. Just love the website & app ! Thanks for working on it!
9160,negative,"@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1"
9161,negative,@USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare?
9162,negative,"@USAirways  Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death."
9163,negative,"@USAirways  A few years ago I lost over 50,000 miles bc I was physically unable to fly during the period.  I submitted a doctor's note."
9164,negative,@USAirways  I've never been treated this badly
9165,negative,@USAirways  I'm glad this airline is going to be swallowed by American!!! American always picks up the phone and solves problems.
9166,negative,@USAirways  Three months and my miles haven't been credited.  No one is going to read the email I sent.
9167,negative,@USAirways   My email gets me a canned response that it takes 10 days for mileage to get credited --- It's been three months and my miles
9170,negative,@USAirways   No one picks up the phone all day/  no opportunity to leave a voicemail
9171,negative,"@USAirways  Instead, the miles are credited to an account that i did not open
-- My request to merge the accounts is denied"
9172,negative,@USAirways No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here.
9173,negative,"@USAirways  I open the credit card and earn 44,000+ miles, and you wont' credit the miles to my account to restore the forfeited miles"
9174,negative,@USAirways  you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card
9175,negative,"@USAirways  - I had 20,748 miles in  my account and was informed I'd forfeit them bc of 33 months of inactivity - I"
9176,negative,@usairways - It's all automated and no one cares to understand the problem I'm having
9177,negative,@USAirways screwed me up big. 1st flight 1hr Late Flight. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1/4)
9178,negative,"@USAirways Houston hub Aa T. Employee the bag is not here, It made it to Pa before me! Oops not your problem http://t.co/Uld0hWFkfo"
9179,negative,"@USAirways charged my card 11 times for one airline ticket, now card is on security hold"
9180,negative,@USAirways not yet. But we will see shortly.
9181,negative,@USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words.
9182,negative,@USAirways flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel
9183,negative,"@USAirways membership has no privileges anymore - my son is in the army, short window to see him - NO help."
9184,negative,@USAirways honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else.
9185,negative,@USAirways done it! Process initiated Saturday morning.  Can't get info with website issues & inadequate phone coverage.  How 2 get update??
9186,negative,@USAirways yay for glitchy tracking system!  My bags made it to my destination and not Laguardia like the app said!
9187,negative,@USAirways really???  NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses
9188,negative,"@USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens."
9189,positive,"BY THE GRACE OF GOD, I MADE IT! “@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.”"
9190,negative,@USAirways Everyone is sorry.  Don't have what I need for meeting tomorrow.  140 charac. isn't nearly enough to highlight your shortcomings
9191,negative,@USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight.
9192,negative,"@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer?  #disappointed"
9194,negative,@USAirways terrible service
9195,negative,"@USAirways Disgusted with your poor customer service. U wrongfully remove > 65,000 miles from my Dividend Miles and no live person,"
9196,negative,@USAirways Please hold flight US 639 in Phoenix! I'm a weary traveler stuck on another flight because the tarmac is having issues!
9197,negative,"@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account."
9198,negative,@USAirways my frustrations are the result of multiple experiences Late Flightly. Currently lost luggage. I want to talk to a real person.
9199,negative,"@USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service.
#socialtantrum"
9200,negative,"@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/"
9201,negative,"@USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?"
9203,negative,@USAirways it is my fault but i bought online and i get twice why i buy twice it fault but i bougth ticket jfk to mccaren and usairways ++
9204,negative,"@usairways  US1799 CLT->SFO in first no desert, no snack basket. Incoming was on time ? What’s up?"
9206,negative,"@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone.  Had to get supv."
9207,negative,@USAirways you are the actual worst.  You have zero respect for your passengers. I'm officially done flying with you.
9208,negative,@USAirways has the worst customer service line.  I've called them 8 times today and not once was I able to talk to a real human being.
9209,negative,@usairways that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH
9210,negative,@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this.
9211,negative,@USAirways ... I f@$%ing hate you.
9212,negative,@USAirways travel agency said that if usairways accept we will refund money i dont understand why dont u refund
9213,negative,"@USAirways Yes & have already spent 1K+ on the card & paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --> ATL"
9214,negative,@USAirways no i use to skyscanner and travel agency and i called u . You said you should call travel agency but
9215,negative,"@USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks."
9217,negative,@USAirways well I thought they had hours ago but just found out that no I do not have a seat
9218,negative,"@USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable."
9219,negative,"@USAirways yes, but we were answered and put back on hold while they were to check on our request..  50 mins Late Flightr nothing!"
9220,negative,@USAirways   Not good. On hold for over an hour. http://t.co/wSgYckCIIO
9222,positive,"@USAirways no worries, your flight attendant took care of it."
9224,negative,@USAirways I've been on hold for over an hour.  Not doing so well in the customer service department.  #weak
9225,negative,@USAirways - 53 minutes on hold for a reservation?
9226,negative,@USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :)
9227,negative,@USAirways #DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown & I've fulfilled all reqs. Flight Booking Problems flights today
9228,negative,@usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc & airline #SwitchingBoth
9229,negative,@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold.
9230,negative,@USAirways I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back
9231,negative,@USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain  it's no wonder you had to sell
9232,negative,"@USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow."
9233,negative,@USAirways did a pre schooler develop your app? The thing crashes every single time.
9234,negative,@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo
9235,negative,@USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys.
9236,negative,@USAirways #FAILINGYOURCUSTOMER ONE BY ONE
9237,negative,@USAirways @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously?
9238,negative,@USAirways. Yet another delay/missed connection....and your customer service has an attitude with me? Wow.
9239,negative,"@USAirways 1,223.22 of unusable funds. Will not book with you again. #usairwaysfailscustomers"
9240,positive,@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights?
9241,negative,@USAirways #NoService good luck trying to reach a human!  Twice sat on hold for over 50 mins...  #neveragain
9242,negative,@USAirways every single time i fly you guys i am delayed at least 30 minutes. Every time. On flight 5612 out of #CLT to nola.
9243,negative,@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening
9244,positive,@USAirways good work by flight 1798 crew.  #Chairman's recognition even in coach.  Too many #missedupgrades Late Flightly.  What's up with this?
9245,negative,@USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never.
9246,negative,@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best
9248,negative,@USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways.
9249,negative,@USAirways It's very difficult to work with Baggage claims when they don't answer the phone
9250,negative,@USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help
9251,negative,@USAirways I have better Intel than she does!  She said plane is due in at 630.  Flightaware and your own app say 645
9252,negative,"@USAirways not likely, flightaware says plane is still in Durango and hasn't departed."
9253,negative,"Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options."
9255,negative,"@USAirways should, but didn’t."
9259,negative,@USAirways i have been patient.. especially the first time. i will never fly with you again
9260,negative,@USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible
9261,negative,@USAirways I just want to be heard and to discuss the many issues on my trip
9262,negative,@USAirways what's up with flight 5545 no gate agent or plane at PHX B18?  Nice customer service.
9263,negative,@USAirways very embarrassing.
9264,negative,@USAirways I’m still disappointed that it is apparently ok for a Flight Attendant who isn’t up on current policy to argue with a traveler.
9265,negative,@USAirways yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this?
9266,negative,@USAirways I agree but per the captain this issue happened before boarding & we all sat in the plane for almost 2 hrs
9267,negative,@USAirways and despite tailwind… Will still be Late Flight.
9268,negative,@USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations@usairways.com unmonitored. BAD
9269,positive,@USAirways Thanks! Sent you DM re: baggage issues.
9270,negative,"@USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them."
9271,negative,@USAirways and yet the Flight Attendant argued with me over Exec Plat benefits...
9272,negative,@USAirways please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4
9273,negative,@USAirways  has me on my toes whether I'm going to make my flight back to Boston tonight
9274,negative,@USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude
9276,negative,"@USAirways Yes, ground crew finally showed up so plane could depart very Late Flight."
9277,negative,"@USAirways #686 is delayed due to tail winds and need to jump on #521 to SEA, leaving the same time this arrives. Is there a chance to hold?"
9282,negative,@USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened.
9284,negative,"@USAirways @Gregm528 well there is certainly nothing happening ""in front"" of the scenes. #Noaccountability  #disappointing"
9285,negative,@USAirways 4 hours on tarmac in Charleston and still can't get a response after a week. Unacceptable
9286,positive,@USAirways customer service at its best! Rachel S.  took great care of us at the PHX airport. http://t.co/HG7vEqhGHy
9288,negative,@USAirways  I will never fly us airways again.
9289,negative,@USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4.  Worth the extra $200/trip for less hassle and fewer delays
9291,negative,@USAirways so I get bumped to the 6pm to Birmingham which is now delayed because the pilots scheduled don't have enough hours together. Fail
9292,negative,"@USAirways yes, thanks but took forever"
9293,negative,@USAirways as far as being delayed goes… Looks like tailwinds are going to make up for it. Good news!
9294,negative,@USAirways horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05
9295,negative,"@USAirways I asked if that was SOP, and they said “It is now.” But yet the other 11 flights, nothing. Is this a policy or not?"
9297,negative,@USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination.
9298,negative,@USAirways it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 & being argued with.
9299,negative,@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice.
9301,negative,.@USAirways Have you just given up?
9302,negative,.@USAirways and then you said I could move my Thursday flight for free if I CALL A NUMBER. And then you HANG UP ON ME.
9303,negative,@USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA)
9304,negative,"@USAirways Your ""moveup"" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am..."
9305,positive,Great management of @USAirways twitter account. Thank you.
9306,negative,@USAirways why is it impossible to change / buy preferred seats via your app?
9310,negative,@USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways
9312,negative,@USAirways your airway is a joke. I have never dealt with worse service
9313,negative,@USAirways great. I just called your fucking phone number and she hung up on me
9314,positive,@USAirways IT HAS BEEN FOUND THANK YOU
9315,negative,@USAirways @hhagerty that's a lie.
9317,negative,@USAirways your customer service # has a recording that says we are to busy to assist and hangs up. Great touch. #poorservice @GMA @CBSNews
9318,negative,@USAirways your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me.
9319,negative,"@USAirways do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted, this is getting old. Update fleet pls!"
9320,negative,@USAirways And you took away my 1st class seat.  Love being a Chairman Preferred and assigned row 24 seat B middle seat
9321,negative,@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time.
9322,negative,@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously
9323,negative,@USAirways I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b/c of wait times. Help!
9325,positive,@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united
9326,negative,@USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me.
9327,positive,@USAirways ok thanks
9328,negative,@USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded.
9329,negative,@USAirways She was put on hold on that number for a loooooong time too.  No help. #lostandforgotten
9330,negative,@USAirways I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane
9332,negative,"@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?"
9333,positive,@USAirways I'll check it out when I get to the airport. Thanks.
9334,negative,@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day.
9335,negative,@USAirways - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http://t.co/1XdLbiBClP
9336,positive,"@USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos."
9337,negative,@USAirways on 5:55 flight to CTL to catch 8pm flight to sfo. But empty seats on 4:15 flight which wasn't offered.  Awful service continues.
9338,negative,@USAirways I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines.
9339,negative,"@USAirways I checked in ""Standby for 1st Class"" only to find I am ""not on the list"". This merger is a pain."
9340,positive,@USAirways 4 great flights with no delays! Thank you!
9341,negative,@USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous
9342,negative,@USAirways Your exchange/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now.
9343,negative,@USAirways honest question - how is a 1-way ticket from Charlotte (your hub) to LAX (2nd biggest city in USA) almost $600?????
9346,negative,@USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags
9347,negative,@USAirways I will never fly @USAirways again
9348,negative,@USAirways the exhaustion of traveling n runnin thru the airport and tryin 2rent a car n not killin myself my family or anybody on the road
9349,negative,@USAirways OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock.
9350,negative,@USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey.  DCA. Would like to reiterate that I was
9351,negative,@USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on.
9353,positive,@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...
9355,negative,"@USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me."
9356,negative,@USAirways you are supposed to be in the business of belong customers; not humiliating them
9357,negative,@USAirways this is no way to treat women.  I want someone to contact me and explain how they will make this acceptable.
9358,negative,@USAirways citizen. I fly your airline constantly and am so offended.  Derrick Bussey. Now Im crying on this airplane because I'm so upset
9359,negative,@USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday.
9360,negative,@USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright
9362,positive,@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer!
9363,negative,@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c
9364,negative,@USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off
9365,negative,@USAirways what happens if it isn't located
9366,negative,@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me
9368,negative,@USAirways is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time
9369,negative,@USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight
9371,negative,@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.
9372,negative,@USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before.
9373,negative,@USAirways cust svc just let it slip that previous cust svc lied to me about supervisors & corporate ph#. $200 to change a $130 tix? No thx.
9376,negative,@USAirways please fix your reservations phone system.  The weather/backup could not possibly be bad for 10 days!  #goodgriefpeople
9377,positive,@USAirways I made it! Thanks for the help!
9378,positive,@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed
9380,negative,@USAirways I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help
9381,negative,@USAirways 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down!
9382,negative,@USAirways just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got.
9383,negative,@USAirways you guys Cancelled Flightled two of my flights yesterday and I checked the bag to Huntsville and it went missing in Philly.
9385,negative,"@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would."
9386,negative,@USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready
9387,negative,@USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short
9388,negative,@USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down.
9389,negative,@USAirways I need to speak with a customer service agent today between 5-8pm  I had an unfortunate incident of discrimination today.
9390,negative,@USAirways @CLTDouglas slowest baggage claim ever
9391,negative,@USAirways Don't blame it on weather. Rep at counter cost me entire day - not weather.  Printed Boarding Pass too Late Flight. #TakeResponsibility
9392,negative,@USAirways too Late Flight.
9393,negative,@USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again
9394,positive,@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!)
9395,positive,@USAirways made it! Just! Huge relief - thanks for your help!
9396,negative,@USAirways how about now getting us the rest of our bags please? We only received 2 of 5. Can you help with that?
9397,negative,@usairways im trying to get my dads wheelchair and no one is answering at Dulles.we have tried to call back on.multiple times
9399,positive,"@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)"
9400,negative,@USAirways US 728/Feb 21. Arrive 7 hrs Late Flight; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr.
9401,negative,@USAirways you guys lost my luggage
9402,negative,@USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr.
9403,negative,@USAirways US 728/Feb 21 Hour 6 on plane when US Airways representative Kim Y enters deteriorating picture. Unhelpful with no assurances.
9404,negative,"@USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to Cancelled Flight and go w/other airline"
9405,negative,@USAirways US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen!
9407,negative,@USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable
9409,negative,@USAirways How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 # are telling me 2 different things! Got hung up on 2x
9410,negative,@USAirways US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment.
9411,negative,"@USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles."
9413,negative,"@USAirways US 728 Uh oh, no gate. Now truck will come to us."
9414,negative,"@USAirways US 728 returned to gate to get ""MEL"" sticker. Oh, look. We heard from pilot! No clue what an MEL sticker is. Anyone?"
9415,negative,@USAirways I spent an hour on the phone with them and got no where at all
9416,negative,"@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment."
9417,negative,"@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard."
9418,negative,@USAirways US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods.
9419,negative,@USAirways Seat 8D on Flight 545 last night is the worst seat I've ever been in.  No leg room! #dividendsmember http://t.co/NUhpLNXRIq
9420,negative,@USAirways One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity...
9421,negative,"@USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange."
9422,negative,@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing
9424,negative,"@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic ""sorry"" email back"
9425,negative,"@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules."
9426,negative,@USAirways back in line at terminal because phone guy couldn't help.  One person in front of me 20 min wait again? http://t.co/HQHdAD7fvK
9427,negative,@USAirways So you understand why I'm resorting to Twitter: No help available at  gate while this occurred or by phone afterward.
9428,negative,@USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please!
9429,negative,"@USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box."
9430,negative,"@USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac?"
9431,negative,@USAirways stranding a student trying to get to Birmingham in CLT overnight w/o any help.  You can do better than that.  @av_duffy
9432,negative,"@usairways really need help asap, so please make it quick. Thx."
9433,negative,@USAirways well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA
9434,negative,@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me.
9435,negative,"@USAirways 4 segments, 4/4 delayed. Gnv > CTL . CTL > JAN . JAN > CTL . CTL > GNV. My year off from flying with you guys was the way to go."
9436,negative,@USAirways is charging me $200 to NOT take my flight. Lol. That is the last time I fly with them.
9437,negative,@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on.
9438,negative,"@usairways Row 16, flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need."
9439,negative,@USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground!
9440,negative,"@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers."
9441,negative,@USAirways why let passengers on board when there was an issue? Over an hour & the pilot doesn't know when we'll leave.
9442,negative,@USAirways anyone there to help? Still on hold...
9443,negative,@USAirways oh yay! Now gate agents decide not to deal with upgrade list and just bump up whoever is closest.
9444,negative,@USAirways site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX.
9445,negative,@USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given.
9446,negative,"@USAirways flights & ""customer relations"" are extremely disappointing. Faced too many problems to type. apology=$25 towards a flight. A JOKE"
9447,negative,@USAirways sitting here in PHL with all of your rude Customer Service Agents!
9448,negative,@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry
9449,negative,@USAirways now on hold with customer care.  Wonder if someone will pick up the phone before 5pm.
9450,negative,@USAirways when will FLT 445 get a gate at DEN? Over 20 minutes waiting with no information.
9451,negative,@USAirways lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA.
9452,negative,@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time.
9453,positive,@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! 👍
9454,negative,"@USAirways usually ""sorry"" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk."
9455,negative,@USAirways don't worry. Used own initiative and arriving much earlier than you planned for me
9456,negative,@USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold.  Sorry #minefits
9457,negative,"@USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight"
9459,negative,"@USAirways booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service"
9460,negative,"@USAirways Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost & no ownership from @USAirways"
9461,positive,@USAirways They were breathing very heavily. but were super helpful. Thank you.
9462,negative,"@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody..."
9463,positive,"@USAirways okay, great. Thank you!"
9464,negative,@USAirways now my rebooked connection is delayed.
9465,negative,@USAirways I am in meetings in California and have no luggage!!
9466,negative,@USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered?
9467,negative,@USAirways any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold
9468,negative,@USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online?
9469,negative,@USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail
9470,negative,@USAirways how long for a reply
9472,positive,@USAirways it was customer service like I have never seen before!  Kudos to your organization.
9473,negative,@USAirways Who intentionally buys a flight with a 10 hour layover?  And what kind of airline would charge $200 to fix it? Wow... #usairways
9474,negative,@USAirways how do I get a hold of customer service? I've called multiple times & have been on hold for 30+ mins only to have to hang up
9475,negative,@USAirways is there a # or a time bracket I can call to fix this problem?I've been attempting to fix this contact information issue for days
9476,negative,@USAirways I called the number and they said no one is available to take my call...guys this is insane
9477,negative,.@USAirways Can't book a flight online or over the phone. Your customer service is usually great -- anything you can do to help?
9478,negative,"@USAirways / @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time"
9480,negative,@USAirways called 3x & it says high call volumes call back. At $1 a minute for international calls is there any way someone can contact me?
9481,negative,@USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :(
9482,negative,"@USAirways delayed, connection missed, now extended layover how about a lounge pass for PHL. #5077"
9483,negative,"@USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever."
9484,negative,@USAirways she will be reaching out to you! HARDWORKING mom just trying to do her best!
9488,negative,@USAirways When I check online it states status closed. What does this mean? As I have yet been able to reach a live person...
9489,negative,@USAirways Your system is affected by the weather?
9490,positive,@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!!
9491,negative,@USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating
9492,negative,@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates??
9493,negative,@USAirways / @AmericanAir don't forget without your customers you would be out of business! #epicfail #usairwaysfail
9495,negative,@USAirways @AmericanAir hey since you    f*%#ed my wknd can I have day pass to admirals club or meal coupon or free coke? {blank stare}
9496,negative,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail
9497,negative,"@USAirways I listed my baggage claim number.  Have them call me, my number is on the ticket.  I had to use Lady Speed Stick this morning."
9498,negative,@USAirways Another dead end.  They only handle AA L&F.  They gave me the same failed # I already had. 610-362-7498(99) VM full.  #lost
9499,negative,@USAirways  Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail
9500,positive,@USAirways over the phone. I called the 6170 number and she picked up almost immediately.
9502,positive,@USAirways 603 & 2705 DFW to PSP thank you!
9503,positive,@USAirways 1899. Thanks
9504,negative,@USAirways what's going on with your website & mobile app??? Help!!!
9505,negative,@USAirways We have submitted the customer relations form and await your response!
9506,negative,"@USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced."
9507,negative,@USAirways I NEED TO *SPEAK* TO SOMEBODY ABOUT A RESERVATION. As in talk to a human being. Yet your computer system puts the phone down on
9509,negative,@USAirways : Premier provider of missed connections! #usairwaysfail
9510,negative,"@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times"
9511,negative,@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup
9512,positive,@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks!
9513,negative,"@USAirways is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls"
9514,negative,@USAirways no you call me.
9515,negative,@USAirways they told me to call back Late Flightr
9516,negative,@USAirways i will be Cancelled Flighting my us airways credit card and choosing other airlines after my experience this week.
9518,negative,"@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule"
9519,negative,@USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr
9520,negative,@USAirways website isnt working and I cant talk to any1 on the phone to check flight status out of dfw. Roads are awful and cant get there
9521,negative,@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip.
9522,negative,@USAirways If my flight is going to be Cancelled Flightled every week I might as well be in business class.
9523,negative,@USAirways 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively?
9524,positive,@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy!
9525,negative,@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too
9526,negative,"@USAirways Going to Manchester, UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight??"
9527,negative,@USAirways if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated.
9528,negative,"@USAirways thanx but this isn't my first rodeo. Done & done yesterday. No results or comm, unless u count status: bags lost & claim filed."
9529,negative,@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com
9530,negative,@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.
9531,negative,@USAirways or how about power outlets at your seat if you're gonna keep us siting here forever?
9532,negative,@USAirways I would appreciate a call regarding a HORRIBLE experience I had with a gate agent. Was on hold for 39 min and then hung on me.
9534,negative,@USAirways What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update.
9535,negative,@USAirways but my bag is still missing
9536,negative,@USAirways Seriously doubt that as I am still sitting inside at the gate.
9537,negative,"@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted.  No meal voucher?"
9538,negative,"@USAirways flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer..."
9540,negative,"@USAirways @AmericanAir call the number listed? sure! by next Friday, I should get a real live person on the line http://t.co/8TJUuM22dD"
9541,negative,@USAirways thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer.
9542,negative,@USAirways Strike Three!!! You guys suck!!!
9543,negative,"@USAirways 2 days in a row, not buying it. I suggest you review your policy w respect to unaccompanied minors, should have had a seat on Sun"
9544,negative,@USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1
9545,negative,"@USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited."
9546,negative,"@USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge.  You treat your customers like crap"
9547,negative,@USAirways @AmericanAir 28 hours Late Flightr still no email. work supervisor needs documentation to approve last minute vacation day request
9548,negative,@USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent
9549,negative,@USAirways here's to sitting on hold for 4 hrs flight Cancelled Flighted and they disconnect twice. #fend4urself #stranded #diverted
9550,negative,"@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!"
9551,negative,@USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco
9552,negative,@USAirways no my flight plans have been delayed until tuesday due to your computer crash
9553,negative,@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks!
9554,negative,"@USAirways @AmericanAir ""ma'am the doors close 10 mins prior to departure"" ""but I was here 20 mins before?!?"" laughter from the 2 agents"
9555,negative,"@USAirways @AmericanAir at 9:05am after the plane left: ""why were there no agents and why were the doors closed so early?"""
9556,negative,@USAirways I called more than 25 times to redeem mile points and can't get through.  You advertise the miles but make them very hard to use!
9557,negative,"@USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents"
9558,negative,@USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest.
9559,positive,@USAirways Thanks for the information!
9561,positive,@USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag!
9562,negative,@USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast
9563,negative,@USAirways getting extremely frustrated w/ the phone/online service for merging frequent flyer miles.
9564,negative,@USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this.
9566,negative,"@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable."
9568,negative,@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly
9569,negative,"@USAirways i have never been treated so poorly by an airline in my life, as a military family we do alot of flying.."
9570,negative,@USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning.
9571,negative,@USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date
9573,negative,@USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....
9574,negative,@USAirways I've been on hold for 30 minutes and counting. #unacceptable
9575,negative,@USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM
9576,negative,@USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids
9577,negative,"@USAirways Will tweet all day until I get 
a live cust rep. I will make sure the world knows you don't care about your customers health."
9578,positive,@USAirways Thank you.
9580,negative,@USAirways Decided to be a good sport and give you guys another shot. Flight delayed. Again.
9581,negative,@USAirways @AmericanAir on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin...
9584,negative,@USAirways please fix the very unproductive check in process at @DCA. 20 check in stations and 2 people working them. What a total mess!!!!
9585,negative,@USAirways I will. Is it down or is just me?
9587,positive,@USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService
9588,positive,@USAirways Thanks!
9589,negative,@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight
9590,negative,"@USAirways: I relied on US Airways, and that was my mistake. Awful customer experience."
9591,negative,@USAirways Thank you. The website crashing for me.
9592,negative,"@USAirways. On hold 2hrs after my flight was Cancelled Flightled & ""Anthony"" was beyond rude and not helpful! @AmericanAir they're weighing you down."
9593,negative,"@USAirways Will the nightmare ever end? Just found out our flight today is delayed due to ""ground handling delays affecting a prior flight."""
9594,positive,@USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service
9595,negative,"@USAirways : When You've Got to Get There, We've Got Excuses! #usairwaysfail"
9597,negative,"@USAirways first, luggage got stuck in a different city, now I get them back today & one of your employees stole a pair of gloves from me!"
9600,negative,@USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http://t.co/Pw1eudlcZg
9602,negative,@USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail
9604,negative,@USAirways Can you help me with a refund.  the phone guy couldn't help.  The website won't let me submit a reply.
9605,negative,@USAirways We take Late Flight to a whole new level!
9606,positive,“@USAirways: @hegshmeg O” thank you for that elaborate response
9607,negative,@USAirways You guys are screwing up my trip. Thanks for nothing. #lazy
9609,negative,@usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf
9611,negative,@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome
9612,negative,@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail
9613,negative,@USAirways hello??? Anyone there?
9614,negative,@USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed
9615,negative,"@USAirways Raleigh to Chicago and no #firstclass upgrade. Must be flying AA 'the screw USAir Elite, after we bailed them out' Airline"
9616,negative,"@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy"
9617,negative,@USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!
9618,negative,"@USAirways so she has to take a Late Flightr flight booked by her corporate (Disney) travel dept, as your agent offered little help"
9619,negative,@USAirways your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else
9620,negative,"@USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise"
9621,negative,@USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr
9622,negative,"@USAirways. wow, awful customer service."
9623,negative,@USAirways merging with American will negatively affect your quality and integrity. I will no longer fly with you because of it.
9624,negative,@USAirways How many agents do you have working to handle the thousands of calls?
9625,positive,@USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)🙏🙏🙏
9626,negative,@USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you.
9628,negative,@USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!?
9629,positive,@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.
9630,negative,@USAirways What a mess caused by the computer systems. Flight 719 in 3 hours Late Flight and now no gate for us. Est 26 min wait.
9631,negative,"@USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again."
9632,negative,@USAirways you guys have my luggage in San Jose and were supposed to deliver it to my hotel hours ago!! Please contact me.
9633,negative,@USAirways I've flown 6 figured worth of miles in my lifetime.  This was my first and last ever flight on US Airways
9634,negative,@USAirways pls get me back to Tallahassee:( no one should ever have to be stranded in Gainesville for this long😒
9635,negative,@USAirways your a miserable airline and your loss of revenue is a reflection of that.  Go extinct.  A merger only delays the inevitable
9636,negative,@USAirways What was the point of the merger?  Why not just go out of business if your not turning a profit anymore?
9637,negative,@USAirways I love how just to give feedback to this link I have to fill out all my personal info on a form.  You guys are the best :)
9638,negative,@USAirways Finally got ahold of an Agent after another hour. Thanks for the follow up.  Recommend a call back feature.
9639,negative,@USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY???  SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR???
9640,negative,@USAirways not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN
9641,negative,@USAirways cannot add my frequent flyer number on your website.  Can you help?
9642,negative,@USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems?
9643,negative,"@USAirways Please don't trivialize me.  This is a joke, not a slow day or slow experience"
9644,negative,@USAirways And how do you only have 1 agent at PHX customer service desk when an hour ago the line was over 100 people long?
9645,negative,@USAirways sorry doesn't help.  It's midnight PST.  How in the hell am I still on hold after 90 minutes on customer service line?
9646,negative,@USAirways Like I thought this was America.  When did US Airways start operating under the rules of communist Russia?
9647,negative,@USAirways you guys should be nice and just give your routes to jet blue and southwest.  At least they treat their customers properly.
9648,negative,@USAirways But nope!  Apparently this is the way you guys do business!  I guess I'm flying southwest and her blue from now on.
9649,negative,@USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight.
9650,negative,@USAirways there's over 50 people in line and only one agent!
9651,negative,"@USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!"
9652,negative,"@USAirways Already planning my local boycott for Washington, D.C. Area."
9653,negative,@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways.
9654,negative,@USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me!
9655,negative,"@USAirways you guys are the worst airline I've ever dealt with.  No notifications, no keeping customers updated.  Terrible service"
9656,negative,@USAirways hey guys!  Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST!
9658,positive,"@USAirways @landonschott he's fine, he really likes picking his own seat...."
9659,negative,@USAirways is the worst airline to ever travel with.
9660,negative,"@USAirways has to be the most lazy, inconsiderate, and unprofessional airline that I have ever traveled."
9661,negative,@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!
9662,negative,@USAirways now U horrible people say you have no where for her to sleep?
9663,negative,@USAirways who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight
9664,negative,@USAirways the call hung up on me..
9665,negative,@USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6
9666,negative,@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!
9667,negative,@USAirways yet again your staff in Philadelphia  failed to send my luggage home with me. #alwayshappensthere #angrytraveler
9668,negative,@USAirways  ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL
9669,negative,Number or email? That's the purpose of sending you a tweet? @USAirways
9670,positive,@USAirways Thank you. I'll do that next time!
9671,negative,@USAirways it still says that I can't check into my flight because the information is incorrect but everything is entered correctly
9672,negative,@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline
9673,negative,@USAirways your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights.
9674,negative,@USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh
9675,negative,@USAirways does anyone from your airline know how to do their job?
9676,negative,@USAirways Has To Be THE WORST Airline Of All Time😡😡😡
9677,negative,@USAirways denied me standby bc of checked bag in cvg 5163 to Phl @ 6..so I had to take delayed 3751 4 hrs Late Flightr...except u lost bag in cvg
9678,negative,@USAirways you reminded me today why I fly @SouthwestAir
9679,positive,@USAirways looks like our bag has been rescued. Thanks!
9680,negative,@USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous
9681,negative,@USAirways you are the worst.
9682,negative,@USAirways making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL
9683,negative,@USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen...
9684,negative,@USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever
9685,negative,@USAirways doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL & bag didn't make it
9687,negative,"@USAirways absolutely worst experience of my life at PHL. 6 hrs, 1 failed departure, 3 gates, and ZERO communication or help!!"
9688,negative,"@USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected"
9689,negative,"@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one"
9690,negative,@USAirways give us no information and an attitude.
9692,negative,@USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us
9693,negative,"@USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no..."
9694,negative,@USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours.
9695,negative,"@USAirways @AmericanAir have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned."
9696,negative,"@USAirways #PHL why does it take an hour to offload bags, especially after taking 30+ min to get a jetway to get off plane after landing?"
9697,negative,"@USAirways flight #703 Philly -> Mia? Bwahahaha! Delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail"
9698,negative,@USAirways I'm tired of paying for luggage & less than stellar customer service @AmericanAir. #notafanofyourmerger
9699,negative,@USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow
9700,negative,@USAirways I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia
9701,negative,"@USAirways we flew out, through and into good weather. when we landed,  another technical issue with gate. improve service or lose customers"
9702,negative,"@USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?"
9703,negative,@USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help?
9704,negative,@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am?
9706,negative,@USAirways any update on this flight?It's more than three hours delayed. Thank you.
9707,negative,"@USAirways @AmericanAir you should partner w/ a different hotel in PHL, the clarion is proving to be very difficult & not customer friendly"
9708,negative,@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight????????
9709,negative,"@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards"
9710,negative,@USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number.
9711,negative,@USAirways @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours Late Flight.
9712,negative,"@USAirways comedy of errors continues..."" We can't get into our gate, there is a broken down truck in the way"" #fail"
9713,negative,@USAirways Instructions say to CALL. I'm just doing what it said to do.
9714,positive,@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work.
9715,negative,@USAirways The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up.
9716,negative,@USAirways you're really fudgin up with all these delays 😡 #justwantmybed
9717,negative,"@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work."
9718,negative,@USAirways Today USAir Cancelled Flightled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO
9719,negative,@USAirways and I can't get through on any phones
9720,negative,@USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it
9721,positive,"@USAirways - Janet & my DEN-PHL  flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost."
9722,negative,"@USAirways after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation."
9723,negative,@usairways @usair   idiots took our plane & gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando
9724,negative,@USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope.
9725,negative,"@USAirways delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please???"
9726,negative,@USAirways @PHLAirport always nice when a customer service manager threatens customers standing in his understaffed lines for the last hour
9727,negative,@USAirways - just passed the 3 hour mark #onholdwith you for THIS call.  Gave up after 2.5 this morning.
9728,negative,"@USAirways What is with your lost & found.  My wife lost her phone in Philly, & followed your web instructions to call an 800#.  No answer."
9731,negative,@USAirways - have dinner reservations in a few minutes -- and I've been trying to get through to you since BREAKFAST. #onholdwith
9732,negative,"@USAirways CLT, please send more than one cust svc rep to your cust svc counter to assist a line out the door. http://t.co/v24QNp3DOi"
9733,negative,@USAirways help! I've been on hold for almost two hours. Trying 2 get home.
9734,negative,"@USAirways  ""please call Late Flightr"" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith"
9735,negative,@USAirways been sitting at gate for over 25 min on us 728! What gives???
9736,negative,@USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond!
9737,negative,"@USAirways - how do I get an answer to my question?  Holding for hours , after 6x getting your message just said you aren't taking calls."
9738,negative,@USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning
9739,negative,"@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd…incompetence."
9740,negative,@USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help!
9741,negative,@USAirways So far....my phone wait time is longer than @ABCNetwork's #Oscars coverage. #WhatCustomerService
9742,negative,"@USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual."
9744,negative,@USAirways 45 minute delay for take off and 30 minute wait for checked bags? Really?
9745,negative,@USAirways I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http://t.co/oyLgeao7Y8
9746,negative,@USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways
9747,negative,@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&waiting
9748,negative,@USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management
9749,negative,"@USAirways  flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡"
9750,negative,@USAirways @PHLAirport we don't control your stupidity in not having room to have a plane come in. You better not mess with us now.
9751,negative,@USAirways  Interesting you forward compliments but never complaints!  World's worst airline #GoingForGreatnessFAIL
9752,negative,"@USAirways - flights 4500 AND 403 delayed for ""crew availability?""  What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival."
9753,negative,"@USAirways how is it that the airport (DCA) and the airline mess up our flights, but also will not cover our hotel costs? At DCA for 5hrs..."
9754,negative,@USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa
9755,positive,@USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. 😊
9756,negative,@USAirways Can someone please answer my call. I have been waaaaaaiting!!!
9757,negative,@USAirways is holding my luggage hostage from flight 5182
9758,positive,"@USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly."
9759,negative,"I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways"
9761,negative,"@USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info"
9762,negative,"@USAirways   US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler"
9763,positive,@USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM
9764,negative,"@USAirways your rude staff said"" I don't care that we are out of market place food you're going on vacation and I have to work"" nice huh"
9766,negative,@USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks
9767,negative,@USAirways why does this flight keep getting delayed Late Flightr and Late Flightr?
9769,negative,@USAirways I have contacted them but only got an automated response that won't give me the code.
9771,negative,@USAirways Really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation
9772,positive,"@USAirways great, thank you!"
9773,negative,@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights
9774,negative,@USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal!
9775,positive,@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day!
9776,negative,@USAirways @AmericanAir how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them
9777,negative,"@USAirways your service at PHL is abysmal. An hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal!"
9778,negative,@USAirways @AmericanAir  worst customer service ever how can you let people be assaulted on your flights and do nothing about it
9779,negative,@USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies
9781,negative,@USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service
9782,negative,@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs
9783,negative,@USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next?
9784,negative,"@USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help"
9785,negative,"@USAirways what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college, PA"
9786,negative,@USAirways over two hours on hold to talk to an agent..then it disconnects me.  been trying for two days! Wtf! Hire some CSRs u make $ now
9787,negative,@USAirways so you don't have a pilot now for #clt ✈ #ord for at least another hour. Why on earth would you board the plane? Makes no sense!
9788,negative,@USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century?
9789,negative,"@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still ""on time"" http://t.co/k0MHZrJF6e"
9790,negative,@USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly
9791,negative,"@USAirways rant cont... To top it all off, rescheduled flight to TPA at 10:10 is already delayed. How can they be that bad?"
9792,negative,@USAirways Can you advise on what's happening with departure delays from CLT?
9794,negative,@USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed
9795,positive,@USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday
9796,negative,@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight
9797,negative,@USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls
9798,negative,@USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent
9799,negative,@USAirways @PHLAirport this is the reason I avoid @PHLAirport and @USAirways like the plague. Glad to see this merger is working well. #dumb
9800,negative,@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here
9801,positive,"@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!"
9802,negative,@USAirways hire smarter IT people if your systems keep crashing instead of some of the mooks you man some of these airports with. #goDelta
9803,negative,@USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises
9804,negative,@USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs
9805,negative,@USAirways you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane.#pisspoor
9807,negative,@USAirways where's our luggage? Been waiting more than an hour! Flight 2118.
9809,negative,@USAirways You suck in Philadelphia.  Let us off this plane! #phl
9810,negative,"@USAirways @AmericanAir pissing off thousands of East coast customers.  When the delay is longer than the flight,  you = fail"
9812,negative,@USAirways 2 hours and counting. ..what kind of travel voucher do I get for this??
9813,negative,"@USAirways we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?"
9814,negative,"@USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again."
9815,negative,@USAirways #stuck in Florida with no flights... Service sucks here. #nofood #nodrinks #nohelp
9816,negative,"@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting"
9817,negative,@USAirways your IVR hung up on me because of high call volume? I need help. Call me
9818,negative,"@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT."
9820,negative,@USAirways pilot for flight 729 didn't show until after departure ⌚️ & now there's a broken computer. Next time flying @United. #ALWAYSLate Flight
9822,negative,@USAirways it's flt 4827 to ELM - still no gate and still have to make it thru customs
9823,negative,@USAirways @AmericanAir According to your costumer support your website is holding my money hostage and you cant do anything about it..
9824,negative,"@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6"
9825,negative,"@USAirways sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport!"
9826,negative,@USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan
9827,negative,@USAirways @Truthh4 they didn't give you the wifi password? Smh
9828,negative,@USAirways @AmericanAir Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this??
9829,negative,@USAirways ...was Cancelled Flightled and now I need to locate my baggage
9830,negative,@USAirways I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my  8am flight to Hayden/steamboat
9832,negative,@USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions
9833,negative,@USAirways @AmericanAir 2hrs Late Flightr finally taking off😂😂😂
9834,negative,"@USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving"
9835,negative,@USAirways been on hold for over and hour now.
9836,negative,@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure.
9837,negative,@USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now.
9838,negative,@USAirways @AmericanAir will one of you please answer the phone?
9839,negative,@USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?
9840,negative,"@USAirways stuck at the gate in Charlotte, NC waiting for ""release papers"" and a fix for a broken computer system."
9841,negative,@USAirways Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?
9842,negative,@USAirways not Cancelled Flightling #837 because you don't want to put us in a hotel for night is our guess
9844,negative,@USAirways really? 8 hr delay in Virgin Island and not even a food voucher.
9845,negative,@usairways the. Worst. Ever. #dca #customerservice
9846,negative,@USAirways 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice
9847,negative,@USAirways printer problems causing us to sit on the runway for 45 mins. Get it together.
9848,negative,@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.
9849,negative,@USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS.
9850,negative,@USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA
9851,negative,"@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag"
9852,negative,@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm
9853,negative,@usairways 2 people working the counter at #dca? Massive lines. Poorly played. #winterstorm
9855,negative,@USAirways @USAirwaysCenter My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight?
9857,negative,@USAirways who do I contact about my awful experience I had 2/15/15 with @USAirways Flight 713 BUF-CLT?
9858,negative,@USAirways @AmericanAir  nvm my bad it's been an hour and a half #thanks
9859,negative,@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined
9860,negative,@USAirways always letting me down. 👊
9861,positive,@USAirways please keep Emily at you gso airport ticketing on staff she is amazing
9862,negative,"@usairways I don't understand why I can't get my missing miles? I was on the flight, it was in my Dividend Miles Account… #help"
9863,negative,"@USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http://t.co/Zira2z3UDc"
9864,negative,@USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands...
9865,negative,@USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop
9866,negative,"@usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket & the result: http://t.co/214i0RTIH4"
9867,negative,"@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere."
9868,negative,@USAirways #flight2031 the flight to Hell
9869,negative,"@USAirways Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?!"
9870,negative,@USAirways @AmericanAir just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. #us2146 to #aa2924
9871,negative,"@USAirways told me I deserved to be delayed because I booked the last flight and then I hear ""the only inconvience is missing your flight"""
9873,negative,"@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell"
9874,negative,@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas?
9875,negative,@USAirways 5 hours on the phone waiting for a call back to find my luggage #shameonyou
9876,negative,@USAirways ... What's going on at @PHLAirport ?!  I've been sitting at the gate for 45minutes.
9877,negative,@USAirways 799 from AMS to PHL today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse.
9878,negative,@USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways
9880,negative,@USAirways what's the deal with the flight computer network?
9881,negative,@USAirways does anyone actually work at the dividend miles department? http://t.co/BgtJFmnEOT
9882,negative,@USAirways No flights out of Philly because of system wide tech issue.   @CBSPhilly
9883,negative,@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member
9884,negative,"@USAirways epic fail @ CLT ystrdy w/Cancelled Flightled flights. No staff, no communication & no refund for unused portion of tix. Keep it classy guys"
9885,negative,@USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?!
9886,negative,@USAirways @AmericanAir Just got off Int. Flight #799. Your Intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane.
9887,negative,@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give?
9888,negative,@USAirways will you hold #475 today for connecting passengers coming from delayed flights?
9889,positive,@USAirways provided the best service for me today! Thank you so much :)
9890,negative,@USAirways Can you guys please give an update?  Been sitting on Tarmac on flight 601 yet the website still says it's on time?
9891,negative,@USAirways - flight was Cancelled Flightled to Buf today. Waited in line for 2+ hrs & cus service was rude. No flight until Tues. Need to get to ROC.
9892,negative,@USAirways Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail
9893,negative,"@USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money"
9894,negative,@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away...
9895,negative,@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted
9896,negative,"@USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying ""we don't do that"""
9897,negative,@USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags.
9898,negative,@USAirways is really good at deferring responsibility.
9899,negative,@USAirways thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew.
9900,negative,"@USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at😳. @JetBlue need your help"
9901,negative,"@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!"
9902,negative,@USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars
9904,negative,@usairways @AmericanAir LAX connect from term 6 to term 4.  55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held?
9906,negative,@USAirways I left an item on plane BOS-PHL on Friday.  I've called PHL US Airways # & left 6 msgs. No return call what to do at this point.
9907,negative,@USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow
9908,negative,@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25
9909,negative,@USAirways so apparently all of your computers crashed at BWI?  Any update on when flights will be moving?
9910,negative,@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info?
9911,negative,"@USAirways 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to ""customer service is our first priority"""
9913,negative,"@USAirways Cancelled Flights my flight to NY 3 times, then once I make it here they decided for S&Gs they'll Cancelled Flight my return flight too. Thanks."
9915,negative,@USAirways On hold for >70 mins on my 3rd attempt just to get a receipt showing change fees for an upcoming flight. Please help!
9916,negative,@USAirways Everyone on Flight 669 from LAX to RDU enjoyed waiting an hour & a half in baggage claim for their bags just now
9918,negative,@USAirways CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE.
9919,negative,@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699
9921,negative,@USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online??
9922,negative,@USAirways when do we get our baggages? @usaireays 699 LA to RDU http://t.co/vU5lBZXtRX
9923,negative,@USAirways has the WORST customer service and their flights are always delayed
9924,negative,@USAirways if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul
9925,positive,"@USAirways despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents!"
9926,negative,@USAirways US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!?
9927,negative,@USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company
9928,negative,@USAirways spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF
9929,negative,@USAirways thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights
9930,negative,@USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation!
9932,negative,@USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air.
9933,negative,@USAirways how do you lose a pilot????
9934,negative,@USAirways the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins...
9935,negative,@USAirways @AmericanAir we are missing our connection due to delay out of LAS. What are we supposed to do now?
9936,negative,@USAirways #695 might have been Cancelled Flighted? mechanical issue. 6 hours Late Flightr 100 people still waiting and Zero information. Please send help.
9937,negative,"@USAirways 6 hours, no agent. Should I keep waiting?"
9938,negative,@USAirways how hard is it to unload bags in order of arrival? 45 mins and counting for flight 699
9939,negative,"@USAirways is it policy to tell customers ""We can't help you?"" I'm sorry but this is unacceptable"
9940,negative,@USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party?
9941,negative,"@USAirways ""We can't help you. We don't put people up in hotels when you miss a flight it's against policy."""
9942,negative,"@USAirways my friends at KPHL were told by your rep ""if it were me I woulda just gone home this am and tried again tomorrow."" 1/2"
9943,positive,@USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice
9944,negative,@USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838
9945,negative,@USAirways it's unacceptable the way your agents at the gate treat paying customers!!!
9947,negative,@USAirways more like USDELAY-ways. Another long 'paperwork' reLate Flightd delay - Friday in Charlotte. Today in Philly. #letsgoalready
9948,negative,@USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours!  Get to CLT to horrid customer service!
9949,negative,"@USAirways flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago.  Sitting in airport, wondering#irritated"
9950,negative,"@USAirways  Flight 4454 aircraft at gate, but no crew?  Will be 2+ hours Late Flight to destination. Come on!"
9951,negative,@USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing.
9952,negative,@USAirways 3818 delayed. blue skies all over. #whyisusairALWAYSDELAYED???
9953,negative,@USAirways Ill never fly you again due to the emotional & financial stress you have caused me because of one of your staff members errors.
9954,negative,@USAirways where are my bags?
9955,negative,"@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up.  #neveragain"
9957,negative,@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??
9959,negative,@USAirways thanks for being so bad you make a two day train trip look appealing!!
9960,negative,@USAirways you have got to be kidding me!  No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr?
9961,negative,@USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min & counting..
9962,negative,@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer.
9963,negative,@usairways I have been on hold for over 3 hours.  Please help! http://t.co/tyXAZtMQ1U
9964,negative,"@USAirways I promise, if I can help it I will nvr fly w/u again. Even if I have 2 pay more $$$ 2 fly w/ sum1 else #badcustomerservice"
9965,negative,@USAirways yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u & this is how u treat ur customers?
9966,negative,@USAirways I have nothing but issues when I fly w/u what's up w/that?! #travel #vacation #awful
9968,negative,@USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again...
9969,negative,@USAirways -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call.
9970,negative,"@USAirways suggest you failures make a HUGE donation to @the_USO  Charlotte, NC as THEY provided GREAT customer service today, unlike you."
9971,negative,@USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http://t.co/hFjYN2vtVj
9972,negative,@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please
9973,negative,@USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card.
9974,negative,"@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22"
9975,negative,"@USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk."
9976,negative,@USAirways is absolute crap this week!!
9978,negative,".@USAirways trying to get a partner PNR, and have spent more than 1 hour on hold.  I know its snowing somewhere, but this is awful"
9979,negative,@USAirways on the phone over an hour waiting for customer service  got wrong fight information cost us 6 hours from trip. Frustrating!!!
9980,negative,@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY
9981,negative,@USAirways Just Cancelled Flight every flight I have why don't you.
9982,negative,"@usairways Is your reservation phone number working? Called 10x in the last 3 days, and haven’t gotten through."
9983,negative,"@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight 😡"
9984,negative,@USAirways really nigga.. Ur a fuck boy
9985,negative,"@USAirways I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL"
9987,negative,@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235
9988,negative,"@USAirways has failed me all day long, should I blame it on @AmericanAir ?"
9990,negative,@USAirways 1 hour and counting on hold :( why? http://t.co/clOB5qwMXR
9991,negative,@USAirways  you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w
9992,negative,@USAirways now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane?
9993,negative,@USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there?
9994,negative,"@USAirways Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me."
9995,negative,@USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable
9996,negative,@USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help?
9997,positive,@USAirways new F/As from DFW to CLT this morning did a great job. Well Done!
9998,negative,@USAirways why have me board a plane knowing there is a maint issue?  US5235.
10000,negative,@USAirways waiting all day at ATL since flight this am Cancelled Flightled. 1 standby told no seats and group of 15 shows up Late Flight and gets on to PHL
10001,negative,@USAirways the link doesn't work..
10002,negative,@USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA
10003,negative,@USAirways flight 838 now leaving after 6 hour mechanical delay. Need lodging voucher and meals tonight in st Thomas who do I see?
10004,negative,@USAirways care to elaborate on why CHA to DCA is Cancelled Flightled this evening?
10005,negative,@USAirways help im falling out of one of your planes
10006,negative,"@USAirways this has been my WORST flying experience with you guys, you need to do better"
10007,negative,@USAirways going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated
10008,negative,@USAirways never flying you guys again. your customer service is awful
10009,negative,@USAirways telling a man theres NO FLIGHTS for the next 10 hrs!!! NO standby! NOTHING! NO OPTIONS! trying to get to sick child! #FireVan!
10010,negative,@USAirways missing our connection due to delay out of @LAS. Told not looking good for tmrw either. We will be stuck in #CLT. Help!
10011,negative,@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight.
10012,negative,@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website.
10013,negative,@USAirways and no offers to provide us with a hotel or anything for a flight that is over 19 hours away!
10014,negative,@USAirways now you just hang up on me. I’m starting to think this is personal!
10015,positive,"@USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!"
10016,negative,@USAirways in 140 characters? Yea right.   Thanks for patronizing.
10017,negative,"@USAirways 30 min delay for mechanics to replace rivets. 30 mins Late Flightr, turns out mechanics had wrong size rivets. 35 more mins. Pathetic"
10018,negative,@USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long
10019,negative,@USAirways churn rate increasing by the second
10020,negative,@USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!!
10021,negative,@USAirways your service in Philly is unacceptable. Look into better service✌️ a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj
10022,negative,"@USAirways Its not just PHL, at BTV today made to deplane because ""it's Sunday and we don't know if maintenance will be available"""
10023,negative,@USAirways are there such things as non-delayed flights or na? Get your shit together and get me out of here
10024,negative,"@USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U"
10026,negative,"@USAirways your customer service in Philly is deplorable, rude & unprofessional gate agents after delays & Cancelled Flightations #takingthistothetop"
10028,negative,@USAirways should look into better service✌️
10029,negative,@USAirways your mobile app is horrible!  Needs a major overhaul
10030,negative,@USAirways you should get better employees✌️
10031,negative,"@USAirways stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http://t.co/BRCsjBxG2s"
10032,negative,@USAirways next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air
10033,negative,@USAirways @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http://t.co/gn30p75KqB
10034,negative,"@USAirways Yes, there is horrible snow. But seriously, can you not hire more people to answer the phones? Competitor have call back numbers."
10036,negative,@USAirways final count 3 hours 24 minutes on hold to be told I need to log in to U.S. Airways website and there was nothing else to be done
10038,negative,@USAirways 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!!
10039,negative,@USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs
10040,negative,@USAirways That link doesn't work on mobile.
10042,negative,@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you
10043,negative,@usairways Cancelled Flighted and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today @delta proactively offered same for $0
10044,negative,@USAirways @corybronze  INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL
10045,negative,@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing?
10046,negative,@USAirways @TheHaileyTate Another blatant lie from @USAirways
10047,negative,@USAirways Round Two of being THE worst airline ever.
10048,negative,@USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up?
10049,negative,@USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up.
10050,negative,@USAirways pretty upset I drove from Philly to MHtT still no info on my bags. What's the deal!
10051,negative,@USAirways is the @comcast of airlines #2hrs35minOnHold
10052,negative,@USAirways No thank you. @AmericanAir was responsive & I found alternate travel home.
10053,negative,@USAirways luggage and contents destroyed both on outbound trip last week&inbound lastnight in philadelphia #Careless
10054,negative,@USAirways all these planes sitting here and no one going home. #usairwaysfail http://t.co/jN3V3k3qGv
10055,negative,@USAirways @JosephTReis Dont bother. They dont pick up the phone. Worst customer service going
10056,negative,"@USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay..."
10057,negative,@USAirways might possibly be THE WORST airline ever! I think it's time to brush up on customer service! #sorude
10058,negative,"@USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example"
10059,negative,@USAirways are the bags off Flight 1898 CLT to JFK? We landed last night just before midnight.
10060,negative,@USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude.
10061,negative,@USAirways 45 minutes and moved two feet in BZE. 👎 http://t.co/AwGjkjIIac
10062,negative,@USAirways on hold 2 hours 54 minutes. What's going on?
10063,negative,@USAirways NOW they're not even accepting calls AT ALL! Come on.
10064,negative,@USAirways WORST customer service ever!!!
10065,negative,@USAirways Three hour delay from Miami to London.  None of the other flights today are delayed. Put me on another flight!
10066,negative,@USAirways there is no extreme weather in Miami. Pick up the phone. Hire more people.
10067,negative,@USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom
10068,negative,@USAirways Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA?
10069,negative,"@USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte"
10070,negative,@USAirways @British_Airways three hour flight delay. On the phone for 45min and counting.
10071,negative,@USAirways just informed of three hour delay. Pick up the phone and get me on another flight!
10072,negative,@USAirways needs to hire more people http://t.co/3LPVFhKy2F
10073,negative,@USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again?
10075,negative,@USairways E190 lands without nose gear in Houston - @Flightglobal http://t.co/Yf9NhMwyFF
10076,negative,@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight?
10077,negative,@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice.
10078,negative,"@USAirways, I know you're dealing with the weather, but @PHLAirport is a hot mess. Pls send reinforcements"
10079,negative,@usairways 2+ hr wait & really bad exp @PHLAirport. luggage won't arrive w/ me Do I really have 2go back LAS airport 2 pick up when arrives?
10080,positive,@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today.  Almost there!
10081,negative,@USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-(
10082,negative,"@usairways on hold for TWO HOURS now, pick up the PHONEEEEE"
10083,negative,@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!?
10084,negative,@USAirways  where's my bag?  In line 200 deep at DCA. Agents say call 800 #.  800# says talk to agents. Abysmal customer service
10085,negative,@USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh]
10086,negative,@USAirways why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating
10087,negative,"@USAirways any updates on Flt 1848, here at the gate and they have no expected time of departure"
10088,negative,@USAirways this travel day sucks but Malcome K at gate 39 rocks.  This guy is the brand you want to be. Replicate his approach and style.
10089,negative,"@USAirways was on hold for four hours, never got connected. Came to the airport and your rep essentially told me and everyone else to screw"
10090,negative,@USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated
10091,negative,@USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :(  Trying 2 correct online Flight Booking Problems error. #unhappy
10093,negative,@USAirways No one answers your reservation phone line. I need to book travel with a  companion certificate. How do I get through?!!!
10094,negative,@USAirways You suck!!  Do you even know the meaning of contingency plan?????
10095,negative,@USAirways now in a black hole of your phone system
10096,negative,@USAirways using all of my monthly minute on hold with you assholes
10097,negative,"@USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob"
10098,negative,@USAirways 3rd connecting flight delayed but still cannot make it & still unable to speak to a real person
10099,positive,"@USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her."
10101,negative,"@USAirways worse experience. Clt to DC. Oversold by 20, lost CARRY ON luggage.Cancelled Flightled connecting flight to NYC. #flydelta"
10102,negative,@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting
10103,negative,@USAirways I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. #nothappy
10105,negative,@USAirways your service sucks.
10106,negative,@USAirways Past tense re help. No more. It’s been even more miserable than usual at CLT.
10107,negative,"@USAirways first flight Cancelled Flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me"
10108,negative,@USAirways now you don't know where my luggage is?  Seriously?
10109,negative,@USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting!
10110,negative,@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush
10111,negative,@USAirways was on the phone for over an hour waiting without an answer. 😩
10112,negative,@USAirways a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours.
10113,negative,@USAirways I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service.
10115,negative,"@USAirways @ALfamilyoffour maybe if there was anyone answering the phone they would. ""Please call back Late Flightr"".For 18 hours? Not good enough"
10116,negative,@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me.
10117,negative,@USAirways 2 hours?! And just got disconnected.
10118,negative,@USAirways I have been calling for 3 days!
10119,negative,"@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?"
10120,negative,@USAirways F623 DEN:PHX. Serious display of poor customer service exhibited by flight crew today.   #newamericanairline #cheapslogannotmotto
10121,negative,@USAirways Thanks for Cancelled Flighting my flight tomorrow and not reFlight Booking Problems me on another one. #usairwaysfail
10122,negative,"@USAirways any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?"
10123,negative,"@USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!"
10124,negative,"@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg"
10125,negative,@USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming
10126,negative,"@USAirways @msscottwg  ""That's unusual"" means we screwed up but will never admit to it!  #GoingForGreatnessFAIL"
10127,negative,"@USAirways horrible customer service, flying from Miami to Philadelphia, sent to Charlotte, now can't get out of Charlotte!"
10128,negative,@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through
10129,positive,@USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful.
10130,negative,"@USAirways @nburnside26  U hate delays, too?  But u have her $$ & are holding her hostage!  #GoingForGreatnessFAIL"
10131,positive,"@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint."
10132,negative,@USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers…any help please?
10133,negative,@USAirways how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful.
10135,negative,@USAirways I have a MAJOR complaint that I want to address w/you about my hand luggage courtesy check-in. What's the best way to do this?
10136,negative,"@USAirways @Sb5551 Um, WE knew this storm was coming, ? Is why didn't USeless Air?  Staff accordingly u idiots!"
10137,negative,@USAirways you can't control the weather but you can control customer service. Without luggage for 24 hours & still yet to speak to a human.
10138,negative,@USAirways Collectively since Friday I've been on hold with customer service for over 3 hrs. My issue is not resolved... so frustrated!
10139,negative,@USAirways The automated message isn't helpful and it's impossible to speak with a human right now. Desperately need our luggage :(
10141,positive,@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful
10142,negative,@USAirways @Expedia 7 Hours for my friend to rebook his trip to Korea after @USAirways Cancelled Flightled a connecting flight to Chicago = IDIOTIC.
10144,negative,@USAirways your customer service is atrocious.
10145,negative,@USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16
10147,negative,"@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?"
10148,negative,@USAirways what is the expected wait time to speak to someone via 800 number?
10149,negative,"@USAirways My family, friends and colleagues will NEVER  fly USAir again. Bad weather happens. The good airlines seem to communicate better."
10150,negative,@USAirways my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them?
10151,negative,"@USAirways @AmericanAir Almost half hour on hold.  My cell phone battery is dying.  Thanks for your loyalty from a ""Platinum"" member"
10152,negative,@USAirways Now going on 26 minutes on hold.
10153,negative,@USAirways u guys suck
10154,negative,@USAirways you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?!
10155,negative,"@USAirways your customer service is a joke. First a mechanical Cancelled Flightation, now weather. On hold since 5:30 am. No humans. Pls call me!"
10156,negative,@USAirways Handled. I found tkt on floor dropped by someone. No way - I’m in wheelchair - to get to podium.
10157,negative,"@USAirways 100 feet from the gate at PHL, but no ground crew. You can't make this up."
10158,negative,"@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason"
10159,negative,@USAirways agent won't hold for connection arriving Late Flight. 7 min before departure time but 3 min too Late Flight. Flt 1903 gate c19. Disappointed
10160,negative,@USAirways no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code?
10161,positive,"@USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great."
10162,negative,@USAirways I can't wait for the @nytimes and @WSJ to find out how poorly @USAirways handled this situation. #shameful http://t.co/HHOxQPsUbA
10163,negative,@USAirways Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks
10164,negative,@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!
10165,negative,@USAirways been on hold 2 hours for a Cancelled Flighted flight. I understand the delay. I don't understand you auto-reFlight Booking Problems me on TUESDAY. HELP!
10166,negative,@USAirways @nanceebing 4 hour hold times at the moment...and counting. #disgrace
10167,negative,@USAirways I did they are busy
10168,negative,@USAirways Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating.
10169,negative,@USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail
10170,negative,@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.
10172,negative,@USAirways  but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes
10173,negative,@USAirways big problem!!! Fll to clt then got off on clt but my fly to gso is Cancelled Flightled had to rent a car to get to my pops funeral
10174,negative,@USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really?
10175,negative,"@USAirways flight today Cancelled Flighted  in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!"
10176,negative,"@USAirways my brother @BRizzyberg27 missed his flight traveling home for a funeral and can't get through to the call center, can you help?"
10177,negative,@usairways  my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now.  Taking way too long http://t.co/NeHnsDCkTY
10178,negative,@USAirways how does it feel to have almost everyone hate you?
10179,negative,@USAirways waiting for you to figure it out. This is unacceptable.
10180,negative,"@USAirways Flight Cancelled Flightled due to ""weather conditions"" in arrival city. Uh...I don't think so."
10181,negative,@USAirways the plane i am on is having mechanical issues. Why cant i get off and get on a new flight? Now i have missed my connecting flight
10182,negative,@USAirways Good grief! Flight Cancelled Flightled. Been on hold since 0400.
10183,negative,@USAirways ANSWER THE BLOODY PHONE!
10184,negative,@USAirways needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights.
10185,negative,"@USAirways you got to be ""F""ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH"
10187,negative,@USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday.
10188,negative,@USAirways Our flight was Cancelled Flightled & chaos abounds. I am in good humour. Please give me free everything to appease me.
10191,negative,@USAirways passengers sitting on plane for two hours flight #4663 from CMH!!!  All other flights have left #usairwaysfail #worstairlineever
10192,negative,@USAirways GF was on hold for 4 hours and call was dropped!!! HELP!!!!! Need a flight!!!
10193,negative,"@USAirways Never heard back, but this would help: Any chance I could bump up my flight time closer to 3pm today? I'm on flight 3960."
10194,positive,@USAirways Good morning.
10195,negative,"@USAirways #Overbooked SXM-CLT delayed deplaning extra passengers. #missedconnection #forcedovernight #CLT, no lodging/food. Disappointed."
10196,negative,@USAirways you need to figure your scheduling out! #worstflightexperienceever #getmehome
10197,negative,@USAirways claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time.
10198,negative,@USAirways 23 min on hold... Drove 2.5 hours to get my delayed bag. I just want to pick it up at SJU.
10199,negative,"@USAirways I’ve been on hold for 36 minutes now, any time you want to answer the phone that would be great."
10200,negative,@USAirways seriously!!!  Flight Cancelled Flighted. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!!
10201,negative,@USAirways lost bags. Cant reach human. delivery driver says he won't give us carseat until we return loaner. We hv NO loanr.5084773604 HELP
10203,negative,"@usairways trick for getting into your hold queue?  I've been calling since Thursday and keep getting the ""call back Late Flightr"" message"
10204,positive,@USAirways Many thanks for your reply! http://t.co/6CGFv02gzb
10205,negative,@USAirways instead of tweeting your customers apologizing why don't you pick up your phone
10206,negative,@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons
10207,negative,@USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me?
10208,negative,@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse
10209,negative,@USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly?
10210,negative,@USAirways - almost 2 hrs 30 mins on hold - any idea how much longer?
10211,negative,@USAirways This was a real life exercise in crisis management which @USAirways failed miserably. Some compensation would go a long way.
10212,negative,@USAirways Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http://t.co/18fMr06mn6
10213,negative,"@USAirways ""good news. We've located the crew and made contact with them"". flight was supposed to leave 4 minutes ago. #usairwaysfail"
10214,negative,@USAirways been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help?
10215,negative,@USAirways @AmericanAir  Also your on-hold message is trying to sell Valentines Day gifts.  Over a week Late Flight.  Sounds about right for USAir
10216,negative,@USAirways @AmericanAir  stranded in North Carolina and trying to figure out options but can't get anyone to talk to
10217,negative,"@USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today"
10218,negative,@USAirways sad experience today on 4663.  Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today.
10219,negative,@USAirways @AmericanAir  is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes
10220,negative,"@USAirways I have LITERALLY been on hold since 3am est.PlatinumEventually hung up & again back on hold. Understand weather, but ridiculous."
10221,positive,"@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!!"
10222,negative,"@USAirways was on hd for 1hr and 3min at 3:00am since my flgt  from DCA to MSY was Cancelled Flightled, still trying to get out. On hold now 50minssss"
10223,negative,"@USAirways you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail"
10224,negative,@USAirways You are 0 for 3 so far in on-time flights on this vacation.
10225,negative,@USAirways I just got hanged up on trying to get to an agent. Can you help?
10226,negative,@USAirways looks like you lost another customer  when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition
10227,negative,@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http://t.co/G3Uy6w28QH
10228,negative,"@USAirways my flight got Cancelled Flightled to Charlotte. Been on hold for an hour, pls pick up!"
10229,negative,@USAirways now on hold for 2 hrs 20 min. This is ridiculous
10230,negative,"@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent"
10231,negative,@USAirways unfortunately patience won't get me to my boat that leaves at 4 pm. I was on hold watching all flights fill up.
10232,negative,@USAirways not happy!! Trying to get home on Cancelled Flighted flight& been on hold for 2 hours. Help!! This is just crazy...
10233,negative,"@USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed"
10234,negative,@USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am
10235,negative,@USAirways my phone has been on hold since midght  fkn 7 hrs of hold ?? Unacceptable!!!!!!!!
10236,negative,@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers
10237,negative,@USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please
10238,negative,"@USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is ""on time"""
10239,negative,"@USAirways OK, I guess the weather has been rough but I have been trying to sort out missing air-miles for days. Any suggestions?"
10240,negative,"@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!!  Really???"
10241,negative,@USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue
10242,negative,@USAirways XNA has TSA Precheck! Would be nice if your system knew that.
10243,negative,@Sb5551 Sounds like  @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!
10244,negative,@USAirways 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!!
10245,negative,@USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted.
10246,negative,@USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails.
10247,negative,@USAirways your airline also delayed our bags to us for 4 hours & refused to ship them to our local airport #disappointed #stillbagless
10248,negative,@USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night.
10249,negative,"@USAirways worst experience with you. Cancelled Flightled flight, no voucher and no luggage because ""ramp was broken."" No other ramps in Charlotte??"
10250,negative,@USAirways worst experience ever!!!!
10251,negative,@USAirways how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old
10252,negative,"@USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change"
10253,negative,"@USAirways @AmericanAir I was meant to fly on Sat, you just made it Tues, I can't afford to stay in a hotel for another TWO nights!"
10254,negative,@USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to!
10255,negative,@USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold
10256,negative,@USAirways now on hold for 90 minutes
10257,negative,@USAirways now on hold for 75 minutes.
10258,negative,@USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable!
10259,negative,@USAirways claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route.
10261,negative,@USAirways duh on baggage claim 2 more hours and counting .. Flights 622 & 1898 http://t.co/DkZl57uPQI
10262,negative,@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!!
10263,negative,@USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule
10264,negative,@USAirways just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting
10265,negative,@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted
10266,negative,@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us?
10267,negative,"@USAirways Why is my ""first available"" flight for me now Tuesday but a flight today  that is ""booked ""#flt 755 available to buy online?"
10268,negative,@USAirways you guys suck at JFK tonight -- oh this MORNING!!!
10269,negative,@USAirways 2 hours on hold. Still no answer. Horrible.
10270,negative,"@USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!"
10271,negative,"@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable"
10272,negative,@USAirways have been on hold for 58 minutes - need help USAIR - why won't you help?
10273,negative,@USAirways we appreciate auto rescheduling our Cancelled Flightled flight-- but you have nothing sooner than Tuesday? can fly into alternate loc?
10274,negative,@USAirways after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. Is this ur 1st day??
10275,negative,@usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us?
10276,negative,@USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck
10277,negative,@USAirways I have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!?
10279,negative,@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?
10280,negative,"@USAirways this is ridiculous.  I have a 6:00 AM flight and two hours of rest, wasted!!!"
10281,negative,@USAirways been on hold for almost 2 hours trying to rebook my Cancelled Flighted flight. What in the world?!!!
10282,negative,@USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!!
10283,positive,@USAirways thanks! http://t.co/pD7R1lL6Re
10284,negative,@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!
10285,negative,"@USAirways after a grt flight to PHX last week,  tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate."
10286,negative,@USAirways flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp 😭😭 #imtired #wannagohome
10287,negative,@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours?
10288,negative,@USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup
10289,negative,@USAirways tell my professors that when I don't show up to class/write my midterm because I'm stuck with no flights home 😠
10290,negative,@USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got.
10292,negative,@USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more.
10293,negative,@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon.
10294,negative,@USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview
10295,negative,@USAirways how do you do that? You guys need to have much better communication. How? How can we do that?
10296,negative,@USAirways Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL.
10297,negative,@USAirways so how about some help with suggested time I could call to avoid such long wait time
10298,negative,@USAirways more than an hour holding to change a flight on the phone now.. What's up with that???
10299,negative,@USAirways @caterobbie if that link worked most of us could take care of ourselves  please contact your tech people to get that working
10300,negative,@USAirways i've been on hold since 11:30pm  need to reschedule my Cancelled Flightled flight for a morning departure tomorrow.  please help!!!!!!
10302,negative,"@USAirways obviously your corporate definition of PATIENCE needs to be reviewed.
#Pleasehurryup #answerphone #reschedulemyflight"
10303,negative,@USAirways Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please?
10304,negative,"@usairways I've been on hold since 11:30pm how many customer service reps do you have?
 #seriously"
10305,negative,@USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways 💁
10306,negative,"@USAirways yes, i am as well.  **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here."
10307,negative,@USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger.
10308,negative,@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!!
10309,negative,@USAirways thank you for leaving my 74 y/o grandma stranded because connecting flt could not wait 10 minutes. I will never fly you again
10310,negative,@USAirways HELLO?! It's been FOUR HOURS since plane landed!   Flt 630 phx to JFK.  3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet
10311,negative,“@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.” #generic
10312,negative,@USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!
10313,negative,@USAirways I better get a free flight
10314,negative,@USAirways @nm4agoodlife      5 hours on hold and no answer . Guess the synergy of a merger was really planned out
10315,negative,@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab.
10316,negative,@USAirways @_RobPrice  how can he try again it will be 5-6 hours before he gets help.  Contingency plans non existent.
10317,negative,@USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags
10318,negative,@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working .
10319,negative,@USAirways But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help?
10320,negative,@USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM
10321,negative,@USAirways I was on hold for 2 hours and still no answer. Is this really how you run your business? http://t.co/P8xFhq4kps
10322,negative,"@USAirways keeps dropping my call and won't even let me stay on hold because they are ""too busy"" #idontwanttocallback"
10323,negative,@USAirways I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change
10324,negative,@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing.
10326,negative,"@USAirways Your customer service is  non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain"
10327,negative,@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly?
10328,negative,@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald
10329,positive,@USAirways ok thank you! Very helpful! This is why you're my favorite airline!
10330,negative,"@USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest."
10331,negative,@USAirways you airline is doing rather poor right now. In SLC waiting to take off. Was suppose to take off now 2 hours and 3 minutes ago!
10332,negative,@USAirways Get new planes then. Got on this plane at 7:50 its 10:20 now and still on tarmac. How ru going to compensate me for this?
10333,negative,@USAirways just hit 4hrs.  what is typical wait time right now? should i drive 2h30m to the airport service desk?
10334,negative,@USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here.
10335,negative,"@USAirways question is why flight took off at all, now a friend is stuck needlessly in another city"
10337,negative,@USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again.
10338,negative,@USAirways 4 hours . How do I change my flight that was Cancelled Flightled ?
10339,negative,@USAirways You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to?
10340,negative,@USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one.
10341,negative,@USAirways I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect?
10342,negative,"@USAirways its fine. 

Just wondering where my money went..."
10343,negative,@USAirways You landed me at #BWI instead of @Reagan_Airport  and have no plans for me to make it home to DC. How do you suggest I get home?
10344,negative,"@USAirways stranded at BWI after two diversions. No cust service, no transport. Dumped here. Terrible customer service!"
10345,negative,"@USAirways As a member of the news media, the awful service of the last few days won't go unnoticed."
10346,negative,"@USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!"
10347,negative,"@USAirways This is garbage, been trying to book a reward flight and then it got Cancelled Flighted and still can't get anyone on phone. Unacceptable"
10348,negative,@USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication.
10349,negative,@USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica
10352,negative,@USAirways I have been I hold for 40 min. My 5:50 flight just got Cancelled Flightled and rescheduled for Monday. This is unacceptable!
10353,negative,@USAirways 3hr30min right now...  any end in sight?
10354,negative,"@USAirways I have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!"
10355,negative,@USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection?
10357,negative,@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time
10358,negative,@USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service
10359,negative,@USAirways been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline
10360,negative,@USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space
10361,negative,@USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault
10362,negative,@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS
10363,negative,@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm
10364,negative,"@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail."
10365,negative,@USAirways by far the worst airline in history. I'll never ever fly your garbage again
10366,negative,@USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV
10367,negative,@USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!!
10368,negative,"@USAirways TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL ""No hanger open"" & ""a pile of snow""?  #terriblecommunication"
10369,negative,@USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway?  We can't hear the pilot
10370,negative,@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience
10371,negative,"@USAirways HELP! It says ""the payment is denied"" but my money has been taken out of my bank?  

And it says I have no trips coming up??"
10372,negative,"@USAirways help! Flight Cancelled Flighted, can't call because my phone doesn't work in Europe. Please help? Says I'm booked want to confirm."
10373,negative,"@USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in"
10374,negative,@USAirways @AmericanAir how do I get thru on hold over 3 hours ?
10375,negative,@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service  sucks and your website is conflicting.
10376,negative,@USAirways how do I change flights . 3 hours is crazy please help
10377,negative,@USAirways how do I get thru on hold 3 hours 5 minutes . Is this normal ? My call is lost
10378,negative,"@USAirways weather doesn't excuse poor customer service, lack of info from staff or the fact staff haven't turned up"
10379,negative,@USAirways please help on hold 3 hours can't change flights I'm stuck here
10380,negative,@USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights
10382,negative,"@USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence"
10383,negative,@USAirways depart from where? It departed PHX and was due to land at DCA around 8pm.
10384,negative,"@USAirways Can't stress enough how awful the agent was for flight 5283. Knew 11 ppl from delayed flight were on way in mins, no compassion."
10385,negative,@USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time?
10386,negative,@USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage.
10387,negative,@USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far!
10388,negative,@USAirways My brother & his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather
10389,negative,@USAirways over an hour is unacceptable wait time. thanks for nothing.  Be sure never to fly you again
10390,positive,@USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :)
10391,negative,@USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation.
10392,negative,"@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights"
10393,negative,"@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com"
10394,negative,@USAirways worst trip ever!  Wish pilot would've let me off plane at 12pm during 1st delay.  Now 1030pm and still sitting on runway.
10395,positive,@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch!
10396,negative,@USAirways so far no call back
10397,positive,@USAirways Oh well. I'll get to Cancun eventually.
10398,negative,@USAirways standing in line with 100 people all looking to do the same
10399,negative,"@USAirways cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable"
10400,negative,@USAirways can I at least get a response?  I tried the gate person (sent me the wrong way to cust srvc ) Cust Srvc (when I found them)
10401,negative,@USAirways That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015
10402,negative,@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage
10404,negative,@USAirways you can send my luggage to my house👋
10405,positive,"@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!"
10406,negative,@USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ?
10407,negative,@USAirways please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it.
10408,negative,@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue?
10409,negative,@USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat
10410,negative,@USAirways Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15?
10411,negative,@USAirways  and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta.
10412,negative,"@USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck,"
10413,negative,@USAirways Your app and website are trash AF.
10414,negative,@USAirways not best pleased with service so far. On our third gate and still no guarantee that it's the correct one :(
10418,negative,@USAirways how about an update with real information?still waiting on Tarmac in Philadelphia.
10419,negative,@usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight.
10420,negative,"@USAirways Bravo handling MSP to PHX # 2023 today. Delayed, Late Flightr Cancelled Flightled. Missed surprise 60th bday which was reason for trip.Never again"
10422,negative,@USAirways Still waiting for another crew member. #cabinfever
10423,negative,@USAirways Hey. I hve Cancelled Flightled flght & on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf #?
10425,negative,"@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home"
10426,negative,@USAirways FINALLY leaving 4 home from NC. Will lodge respectful complaints!! Mechanical issue after cleared for runway? #5hourwait #nocrew
10427,negative,@USAirways been on hold way to long!  Is this the best level of service you can provide? - one hour+ is too long!
10428,positive,@USAirways thank you!!!
10429,negative,@USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now.
10430,negative,@USAirways hour 4 at the gate.
10431,negative,@USAirways don't think you guys could mess things up any more.. Never flying with you again!
10432,negative,@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far
10433,negative,@USAirways so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit.
10434,negative,@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights?
10435,negative,"@USAirways husband tried to use dividends & companion fair for emergency, transferred & put on hold for over two hours gave up #disappointed"
10436,negative,@USAirways @rylietolbert15 wow you wouldn't say
10437,negative,"@USAirways BF has been stuck in CLT all day. Is the lounge offering free ""This weather sucks & we all want to cry"" tequila shots?"
10438,negative,“@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.” Stop sending generic responses
10439,negative,@USAirways sucks.  Flt 2692 Late Flight by 20 mins missed my connection.  Thanks for the 10 bucks and a middle seat on the next flt.
10440,negative,".@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER"
10441,positive,"@USAirways I wasnt  flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn."
10443,negative,@USAirways So you Cancelled Flightled my flight AGAIN? are you paying for my hotel?!
10444,negative,@USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight?
10446,positive,@USAirways the plane crew has been as professional and courteous as the gate agents were flustered.
10447,negative,@USAirways hell is terrible gate agents. And a three hour wait at the gate.
10448,negative,"@USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25"
10449,positive,"@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling."
10450,positive,"@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl"
10451,negative,@USAirways nervous for flight tomrw out of key west not friendly customer service
10452,negative,"@USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight."
10453,positive,@USAirways Thank you for your help today.  I have been a loyal US airways customer and i appreciate your responding to my tweets.
10455,positive,@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!
10456,negative,@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice
10457,negative,"@USAirways call dropped & no call back...another 45min-hour for another rep. The worst CS ever, online, by phone & in person."
10459,negative,@USAirways will you fly me to somewhere warm? I'm tired of this snow! :(
10460,negative,@USAirways why the hell u left *alliance and joined 1world is beyond me not a smart move time to start looking at other carriers
10461,negative,@USAirways and apologies are thin when you don't even offer hotel vouchers to your stranded customers.
10462,negative,@USAirways I did. They told me it was a 40 min wait & they'd call back. It's already been 45 min. Horrible
10463,negative,@USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd.
10464,negative,@USAirways had to Cancelled Flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me.
10465,negative,"@USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home"
10466,negative,"@USAirways it a change fee request from a month ago.  after one hour on phone with your team, I’m told 120 day backlog.  Awful."
10467,negative,"@USAirways flt last nght Cancelled Flighted-mech.probs, flt this am Cancelled Flighted-snow, finally on a flt home. 1st cls empty & they won't let me sit there"
10470,negative,@USAirways you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious
10471,negative,@USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies.
10472,positive,"@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!"
10473,negative,"@USAirways status shows ""delayed"" it was just ""waiting for takeoff"" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD"
10474,negative,@USAirways you're right it's not fun. Especially when I don't have much of a choice. Lol. #curvygirltravels
10476,negative,"@USAirways AND my rebooked flt isn't until Monday??  AND I don't get a voucher for a hotel?!  Never again, US airways."
10477,positive,@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice
10479,positive,@USAirways i hope i get the opportunity to join the team with this job opening!
10480,negative,@USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying?
10481,negative,@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive
10484,positive,@USAirways thank you! You have always been so good to me. I will follow up.
10485,positive,@USAirways No Problem - he was the only person in the airport who would help :)
10487,positive,"@USAirways thank you! It's # 1875 from BWI, keep seeing different stats, from delayed to awaiting take off to delayed..."
10488,positive,@USAirways Nick on flight 742 was awesome. Please reward him in some way!!! He has kept us smiling on a bad day of travel. #customerservice
10489,negative,"@USAirways I was told a ""return call"" by a human"
10490,negative,"@USAirways guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here."
10491,positive,@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service!
10492,negative,"@USAirways @PHLAirport Cancelled Flighted flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!"
10493,negative,"@USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe"
10496,negative,"@USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you"
10497,negative,"@USAirways, another hour gone & they sit with more snow on them! Seriously?! http://t.co/Fupf0UAyir"
10498,negative,"@USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX."
10499,negative,"@USAirways We did. @AmericanAir said to open one with you, too."
10500,negative,@USAirways ...be found when he checks in. Now no info. Please DM me and help me fix this NOW. (3/3)
10501,negative,"@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2/3)"
10502,negative,@USAirways This is ridiculous. You delayed my husband's flights & made him miss his connection. Told him to leave his bags. Sent him (1/3)
10503,negative,@USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday.
10504,negative,@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing?
10505,negative,@USAirways Your Baggage system has hung up on me twice because you have too many callers. I NEED TO FIND MY HUSBAND'S (@SweetingR) BAGS.
10506,negative,@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal.  #DoBetter @UsAirwaysSuck
10507,negative,@USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight.  Bunch of idiots work for this airline.
10508,positive,@USAirways  big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked
10509,negative,@USAirways you guys straight up suck ass
10510,negative,"@USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew?  Are you shitting me?"
10511,positive,@USAirways I love you guys!!!
10512,negative,@USAirways   my miles will expire on 2/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose i❤usair
10513,negative,@USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!?
10514,negative,@USAirways what am I paying you $275 for?   Fly the damn plane!  Not one announcement from the crew.  Let me know how you wanna refund me.
10515,negative,@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks
10517,negative,"@timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail"
10518,negative,@USAirways  And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l
10519,negative,@USAirways is the 7th circle of hell right after the dmv. #noshadetothedmv
10520,negative,@USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane.  #DoBetter
10521,negative,@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient?
10522,negative,@USAirways #Unbelievable that for 2 consecutive days I can't get through to a person.  On hold over 2 hours and still going
10523,negative,@USAirways you are cutting into my pregame time.  Go @KentuckyMBB !!!!
10524,positive,@USAirways Can't wait for the trip. Thanks for getting me there!
10525,negative,@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr?
10526,negative,"@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss."
10527,negative,@USAirways I called twice the recording says that it has being delivered to my apt but it is not here ?
10528,negative,@USAirways  in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?
10529,negative,"@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE"
10530,negative,@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir
10531,negative,@USAirways now what? You Cancelled Flightled my flight again... Are you paying for my hotel?
10532,positive,@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her!
10533,positive,@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice
10534,negative,"@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag"
10535,negative,"@USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?"
10536,negative,@USAirways @AmericanAir WHERE IS MY BAG ?#SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! #POORCUSTUMERSERVICE
10538,negative,@USAirways @AmericanAir Is there a way to reserve a veg meal online for a flight to Brazil tomorrow? I've been onhold for more than 1 hour.
10539,negative,@USAirways rebooked me after i missed my flight..never called me and i didnt check my email.  I (cont) http://t.co/uTfDhxa8pU
10540,negative,@USAirways #SOS WHERE IS MY BAG ?
10541,negative,@USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral.  This is pathetic.
10542,negative,"@USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously??"
10543,negative,@USAirways the American Eagle plane you're using for CLT to RDU is disgusting! You should be ashamed! #disgusting #ew http://t.co/B4xhiRuGzV
10544,negative,@USAirways undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail
10545,negative,@USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail
10546,negative,@USAirways I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... 😑😩 http://t.co/Cm4roIypc2
10547,negative,@USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh
10548,negative,@USAirways Inexcusable behavior by gate agent. Sorry isn't enough. #Flight850 #CLT-#BNA
10549,negative,@USAirways chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business
10550,negative,@USAirways I'm trying to Cancelled Flight my flight within the 24hr window but have been on hold for over an hour. Is there an alternate # I can dial?
10551,negative,@USAirways i've been on hold for an hour trying to change my flight!!! COME ON
10552,negative,@USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility!
10553,negative,"@USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!"
10554,negative,@usairways  this is ridiculous at CLT  and we missed our connecting flight because of a chuckhole  on runway??  #shameful (1/1)
10555,negative,@USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing
10556,negative,@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck!
10557,negative,@USAirways flight 850. RUDE RUDE RUDE service! Awful.
10560,negative,@USAirways what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help!
10561,negative,@USAirways so I still need to stay on hold? http://t.co/04SDytT7zd
10563,negative,"Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!"
10564,negative,@USAirways seems to be the only airline without a dedicated line for status members
10566,negative,@usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee
10567,positive,"@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80° in MoBay!"
10568,negative,@USAirways if one with @AmericanAir why can't you use American miles????
10569,negative,@USAirways why cant Sapphire members reach anyone on the phone?
10570,negative,@USAirways gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now
10571,negative,@USAirways @PRof_Solutions Be prepared for 3+ hours hold times
10572,negative,@USAirways Sadly your words don't represent your company's actions. Talk is cheap.
10573,negative,@USAirways trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy
10574,negative,@USAirways @SeanVRose Sean - keep in mind if you call...plan on being on hold for 3+ hours
10576,negative,"@USAirways ""Owen F"" at DCA Gate 42: #rude."
10577,negative,@USAirways  ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer
10578,negative,@USAirways on hold for 30 minutes & counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 / XZMSCW
10579,negative,@usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta
10580,negative,@usairways I get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). HELP!!
10581,negative,@USAirways Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful
10582,negative,@USAirways - I'm currently missing a basketball game due to your lost bag policy #terribleservice #wheresmyrefund
10583,negative,@USAirways your flight attendants are all jerks 🐳
10584,negative,@USAirways Easily the most ridiculous experience trying to spend money with your company.
10585,negative,@USAirways Was told it was a software bug. Told to call back this AM  Now your system is too busy to handle any calls this AM.  Clown shoes.
10586,negative,@USAirways - been on hold with reservations for over 30 min already! #worstairline
10587,negative,@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer
10588,negative,@USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting!
10590,negative,"@USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?"
10591,negative,"@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?"
10592,negative,@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer???
10593,negative,@usairways I've been on hold for approaching 2 hrs for an issue when I changed my ticket online. Frustrating.
10594,negative,"@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet."
10596,negative,@USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue...
10597,negative,"@USAirways check in at St. Louis is so rude, even the TSA is nicer than them."
10598,negative,@USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding!
10599,negative,"@USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC"
10600,negative,@USAirways can you please post wait time-have been on hold for two hours
10601,negative,@USAirways Saying my friend missed her flight when she clearly sat next to me on the plane & now you're Cancelled Flighting her flight home.. WTF!?
10602,negative,@USAirways or is anyone even responding to social media? AWFUL.
10603,positive,@USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice
10604,negative,"@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?"
10605,negative,@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight.
10606,negative,@USAirways DCA to RSW at 8:30am Cancelled Flightled.  Rebook to Charlotte Cancelled Flightled.  Can we rebook selves online???
10607,negative,@USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website
10608,negative,@USAirways baggage drop at phl b/c is incredibly backed up... unacceptable service
10610,negative,"@USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me?"
10611,negative,"@USAirways I don't want a reservation change, just adding a service. Am going public with this to get help."
10612,negative,"All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways"
10613,negative,"@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!"
10614,negative,@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail
10616,negative,"@USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting..."
10617,negative,@USAirways Trying to change my flight due to NYC travel advisory... your online system Cancelled Flighted my entire flight. Been on hold for over 1 hr
10618,negative,@USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives.
10619,positive,@USAirways ok. Thank you
10620,negative,@USAirways told to work it out ourselves #joke #fail
10621,negative,@USAirways incapable of seating a 2yo and mom together. Toddler in his own row #fail @CNN
10622,negative,@USAirways bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail
10623,negative,@USAirways you call this a window seat? #airbus321seat14Fproblems http://t.co/ZKOE6clGiU
10624,negative,@USAirways is there a number to call to modify reservation.  Please help. Very frustrating with american and us air merger
10625,negative,@USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?!
10626,negative,@USAirways Cool. Now @SweetingR has been told you can't re-route his bags after he was told to leave them last night. He needs them to race.
10627,negative,"@USAirways quick, let's board a plane so that we can sit on runway for 2 hours #clockwork #scareways #neverfails @AUmilo1"
10628,negative,"@USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me."
10629,negative,"@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...
Is everything ok?"
10630,negative,"@USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now."
10631,negative,"@USAirways u would think if u were going to Cancelled Flight my flight, you'd rebook our seats to something other than the last row. #usairwaysfail"
10632,negative,@USAirways no online clearly states I can NOT- It says to call res. I already explained that.
10633,negative,@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.
10634,positive,"@USAirways Got it, thanks!"
10635,negative,"@USAirways Umm, can you define 'extra time'?"
10637,negative,"@USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes..."
10638,negative,"@USAirways Hey, my bag was damaged flying with you yesterday. What can I do?"
10641,negative,@USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter.
10642,negative,@USAirways I did at 7 pm! Still no bag..
10643,positive,@USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up.
10644,negative,"@USAirways Congrats, you've just lost a customer for good. When I made a United weather change, free/5 min. You guys 2 hrs on hold & $25."
10645,negative,@USAirways So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number?
10646,negative,@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic
10647,negative,@USAirways I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call?
10648,negative,@USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight!
10649,positive,@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream.
10650,negative,@USAirways Can you help me update KTN on the profile?  Ticket book via AA & that info didn't get pass on.  I've been on hold forever
10651,negative,@USAirways so you're not honoring miles with @united that were traveled last year?
10653,negative,@USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father
10654,negative,@USAirways How the heck does one get the Internet desk to authorize a waiver? Would that involved being on hold for another hour?
10655,negative,@USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards
10656,negative,"@USAirways >250k miles on usair.  Last four flights not good. Other airlines much improved. Billing issues, seats, legroom, in air service."
10657,negative,"@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime"
10658,negative,@USAirways REALLY? Tried that already-got message not available to do. Next idea?
10659,negative,@USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure.
10660,negative,@USAirways but in the meantime I'll be sleeping on a park bench on dadeland st.  Thanks guys!
10662,negative,@USAirways wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup
10663,negative,"@USAirways but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief."
10664,positive,"@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem."
10665,negative,@USAirways at which point in told they have sold my voucher because I wasn't fast enough
10666,negative,"@USAirways the kind gentleman at the gate tells me to ""go left"" to get my hotel voucher at the ticket gate. Took about 20min to get there"
10667,negative,@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.
10669,negative,@USAirways -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs & then zip
10670,negative,@USAirways flight scheduled for 730pm...told at 150am that flight is Cancelled Flightled after sitting on cold plane for 2 hours.
10671,negative,@USAirways refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. #disappointed
10672,negative,@USAirways Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online?
10673,negative,@USAirways @stephenrodrick Your team needs to build capacity
10674,negative,@USAirways I will write CR. Not sure what good it'll do as the customer service I experienced was horrible.
10675,negative,@USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!!
10676,negative,"@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough"
10677,negative,@USAirways fuck you.
10678,negative,@USAirways I'm dumping this dividend miles card and forgetting your airline exists #ridiculous #theworstairlineever
10679,negative,@USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles😡. #wasteoftime #theworst
10680,negative,@USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.
10681,negative,@USAirways Ever sit on hold and just lose track of time? http://t.co/Yqhk8LJaBN
10682,negative,@USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ?
10683,negative,"@usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w/inclement weather?"
10684,negative,"@USAirways - the worst! Hold time crazy, agents horrible, no accountability! #USAIRsucks"
10685,positive,@USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with!
10686,negative,"@USAirways Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help."
10687,negative,"@USAirways  you were always my go to. What happened?  Airbus over Boeing, and now no customer service?"
10688,negative,@USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help!
10690,negative,@USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason.
10691,positive,@USAirways experience exceptional service from Cherry at #DenverAirport.  #GreatService. #professionalism
10692,negative,"@USAirways literally the worst flying experience of my life, and I have flown a lot"
10693,negative,@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP?
10694,negative,"@USAirways figure it out, have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke"
10695,negative,@USAirways 45 minutes on hold no help
10696,negative,@USAirways transferred 4x pleeeeeeeease help!
10697,positive,@USAirways me too!
10698,negative,@USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction
10700,positive,@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided
10701,negative,@USAirways only sympathy she offered was holding a reservation until Monday night. That's pretty awesome if you ask me...
10702,negative,@USAirways express my disappointment in your reservation department and the treatment of a Sailor dealing with a death in the family
10704,negative,@USAirways talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing.
10705,negative,@USAirways i thought @united was the worst airline but nah. You guys are far worse. Is @Delta the only decent airline out there?
10706,negative,"@USAirways @keithlaw  I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story!  #Creditcardsales"
10707,negative,@USAirways 13 years of Naval Service and I run the travel department for all my commands...
10708,negative,@USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice
10709,negative,@USAirways Already tried. How about Conf # via DM
10710,negative,"@USAirways new slogan should be ""if you don't want to arrive on time, pick us"""
10711,negative,@USAirways you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail
10712,negative,@USAirways they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents & Jeanine
10713,negative,@USAirways I will send an email with details Late Flightr. Thank you for responding.
10714,negative,@USAirways This is the last time I use your airline. I promise that!
10715,negative,"@USAirways @AmericanAir did I mention I'm a silver preferred member and fly every week (not always with you), and not even a meal voucher?"
10716,negative,@usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp?
10717,negative,@USAirways @AmericanAir I was supposed to get from fresno to pittsburgh by 10pm.  Instead I'm now not getting in until 4pm... tomorrow
10718,negative,"@USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID"
10719,negative,@USAirways hello I have a question for you and your phone lines have jammed
10720,negative,@USAirways @AmericanAir u are the worst airline ever figure out the merger #dontmakemegooutside
10721,negative,@USAirways Just to follow up here is my experience: http://t.co/WJIiGZtiwg
10722,negative,@USAirways / @AmericanAir are incompetent.
10723,negative,@USAirways Now the next plane had a broken seat!  My row!  Another hour delay!  #mad
10724,negative,"@USAirways how can I make a purchase, you take the money but I don't have a reservation...Explain"
10726,negative,@USAirways @AmericanAir thought u merged but #USAirways sucks #worstever http://t.co/myNZitCovn
10727,positive,@USAirways yes I did thank you! They did a great job turning the flight in jan !
10728,negative,@USAirways  2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold
10729,positive,@USAirways connection made. Thanks again this week. #daddyshome
10730,negative,@USAirways worst customer service experience ever today. Get it together.
10731,negative,@USAirways I know some folks have to use your airlines but doesn't customer service ever matter? I really hate to complain but it's brutal!
10732,negative,@USAirways im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys
10733,negative,@USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory
10734,negative,@USAirways your team was just terrifyingly rude to a young mother & her baby trying to check in to a flight from PHX to JWA. Help her out.
10735,negative,@USAirways them and @AmericanAir
10736,negative,@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows
10737,negative,@USAirways @AmericanAir terminal E in Miami is still the worst most smelly airport ever. Thanks for nothing.
10738,negative,@USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle.
10739,negative,@USAirways Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again
10740,negative,@USAirways here we go again. Same flight as last week. Delayed already 45 mins. Think the 7:15 can leave PHL before 1:15 am? #waitingagain
10741,negative,@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers
10742,negative,@USAirways - delayed 1851. Need an extra 5 min to make 1769. Would appreciate a little help again this week.
10743,negative,@USAirways stuck on Tarmac for hour an a half and told longer to go and no hotels available when we land in Phoenix #unacceptable #unhappy
10744,negative,@USAirways not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks
10745,negative,@USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company.
10746,negative,@USAirways you suck and you ruined my day. And my vacation isn't even until June.
10747,negative,"@USAirways will do.  maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered"
10748,negative,"@USAirways yep, check it and my gmail 'Promotions' folder regularly... :-("
10750,negative,@USAirways thanks for nothing
10752,negative,@USAirways 2 bad planes & 3 gate changes= lots of exercise. #travelfail let's hope this plane works. I'm tired.
10753,negative,"@USAirways Good info, but am already signed up for all options.  None of which sound like they applied to the 'missing' emails."
10754,negative,@usairways is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight?
10755,positive,@USAirways thank you
10756,negative,@usairways and @american please get my plane together before I go to Jetblue
10757,negative,"@USAirways it MIGHT have went through. No confirmation. ""Please wait"" then same form."
10758,negative,"@USAirways found the tix#, security code not working. Tried a dozen times."
10759,negative,"@USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled."
10760,negative,@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone.
10761,negative,@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I’ll ride US for life
10763,negative,@USAirways nothing important to do.  Why was I told to wait in the @AmericanAir line?  #patiencerunningout
10766,negative,@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip
10767,negative,"Is it insulting that @USAirways @AmericanAir offer a ""non required $50 voucher as a goodwill offering..At least my bag can fly round trip"
10768,negative,@USAirways there is a travel advis for nyc and phil PA  -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen?
10769,negative,@USAirways I'm trying to Request Missed Mileage and it keeps saying it can't my flight from 2/13. Then it says call the number.
10770,negative,@USAirways flight 413 my carryon is missing.stollen off plane or left at gate. Worst customer service. Doesn't seem to be anyone's concern.
10771,negative,@USAirways how about checking the plane before having everyone board the plane? #pissed
10773,negative,@USAirways link didn't work via Mobil.
10774,negative,@USAirways Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up.
10776,negative,@USAirways How do I get through?
10777,negative,@USAirways @AmericanAir who runs the show at the airport have a boarding pass says us airways and I have to wait in American line #yousuck
10779,positive,@USAirways Yes thank you. Appreciate u checking...
10780,negative,@USAirways why I can't book a flight to PRN through your website?
10781,negative,@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab
10783,negative,@USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies
10784,negative,@USAirways I keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help & to call back Late Flightr. FOR A WEEK NOW!
10785,negative,@USAirways who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay?
10786,negative,"@USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing."
10787,positive,"@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable."
10788,negative,@USAirways look @Delta has made the right call on CHO. Please evaluate. http://t.co/3KhGjoFgpX
10791,negative,@USAirways have checked all day.  CHO needs added.  Please evaluate.
10796,positive,@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her
10798,negative,@USAirways another squashed flight. Having to share my seat with another passenger is not@my idea of quality travel
10799,negative,@nrhodes85: look! Another apology. DO NOT FLY @USAirways
10800,negative,@USAirways it's painful being on hold to you!! Really 25 minutes to change a flight!! http://t.co/ocqk0JFXuA
10801,negative,"@usairways yep, sent my bag to Philadelphia instead of Miami...I caught it...then was told my flight changed to tomorrow, wrong again #fail"
10803,negative,"@USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm."
10804,negative,"@USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer."
10805,positive,@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding.
10806,negative,"@USAirways Batting 1.000! Four flights in a month, all four delayed!"
10808,negative,"@USAirways & also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail"
10809,negative,"@USAirways I was... 4 tomorrow. I missed my meeting today, & it was pointless 2 pay hotel today when the purpose of my trip has been screwed"
10810,negative,@USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer.
10811,negative,@USAirways #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door!
10812,negative,"@USAirways and next flight delayed as well. 5238 out of Charlotte, is it just my luck or what?"
10813,positive,@USAirways   Just talked to reservation. Must congratulation to them. Very friendly.  Good for usair. The ONLY airline we fly.
10815,negative,"@USAirways fight was delayed 3 hrs in MCO, now I'm stuck in Philly with a standby ticket, flight 4009. Solution needed."
10817,negative,@USAirways Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http://t.co/mAqw2nLNiU
10818,negative,@USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME
10819,negative,@USAirways gate agent in CLT forced me to check bag in z1 & proceeded to allow larger bags. Huge inconvenience to travel plans.
10822,negative,"@USAirways worst customer service. ticket was 180 and fee is 200 it's ""not worth it"" for them accommodate me given circumstances in BOS"
10823,negative,"@USAirways see? No response? Obviously you think this ""service"" is acceptable. #customerservicefail"
10824,negative,"“@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.” #false"
10826,negative,@USAirways It wasn't weather this morning.  AWE1701 diverted back to BOS due to mechanical issues.  So far lost one of 3 days :(
10827,negative,@USAirways I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you!
10828,negative,@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers
10829,negative,@USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has
10830,negative,@USAirways we have seats.  on phone Iwas  told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right?
10831,negative,@USAirways waiting for bags now over 25min in Phl bag claim!
10832,positive,@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.
10833,negative,@USAirways flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking
10834,negative,@USAirways Call volumes are high so the best answer is to hang up on me?
10835,positive,@USAirways i got through and am able to switch my flight with no charge. Thank you
10837,positive,"@USAirways Welcome to North Texas US Air / American Air employees. 
Housing and Education are great opportunities in The GR8 State Of Texas"
10839,negative,@USAirways yes but lost a whole day.  Frustrating!!  #poor customer service
10840,negative,@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service.
10841,negative,"@USAirways trying to check in online for a flight tomorrow.  Tried computer, tablet, and phone.  got error message on all devices?"
10842,negative,@USAirways @AmericanAir How do I merge my miles accounts? Your sites tell me my info don't match even though I can't find a difference.
10843,negative,@USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service
10845,negative,@USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag.
10846,negative,@USAirways Not happy with start of trip!  Cancelled Flightled flight #poor customerservice
10849,positive,"@USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!"
10850,negative,@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available.
10853,negative,@USAirways I called the BTV desk; they had more information - so it exists.  Your systems don't make it easy for the customer to access it.
10854,positive,"@USAirways awesome! And yes, @UpInAirClaire is!"
10855,negative,@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days
10856,negative,@USAirways was on hold for about 45 minutes after speaking 2 lady at the airport counter. Gave up
10857,negative,@USAirways I just want to find my bag so I won't have to go through the hassle of trying to claim what was in my suitcase #usairwaysfail
10858,negative,"@USAirways Literally all that says is ""Case open""  What good is that to me?"
10859,negative,@USAirways no you not sorry. I am trying 2 add a day 2 my vacation but there is a $200 charge just 2 change flights
10860,positive,@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!!
10861,negative,"@USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect"
10862,positive,@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional!
10863,positive,"@USAirways 
Good news, we got fixed."
10864,negative,@sarahpompei don't bother wasting your time!  @USAirways will send u a form letter & let u choose a gift certificate. #worstcustomerservice
10866,negative,@USAirways and now that flight pushed back to 2:35pm departure.
10867,negative,"@USAirways -not just this trip, been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines."
10868,negative,@USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back
10869,positive,@USAirways thank you!
10870,negative,"@USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!"
10872,negative,@USAirways delayed I'm charlotte big surprise
10873,negative,"@USAirways Cancelled Flightled flight, 50 person line and one agent helping to rebook. You could've handed this one better. http://t.co/By3vDioSUA"
10874,negative,@AndrewFallis same here! On hold for an hour & then told @USAirways has done all it is willing to- which was apologize. #stillnotonmyflight
10875,negative,@USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fiancée are stuck in BOS!
10876,negative,"@nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above & beyond for customers? #NotImpressed"
10877,negative,"@USAirways 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA."
10878,negative,"@USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on????"
10879,positive,@USAirways Thank you
10880,negative,@USAirways can I get a free mimosa to compensate my flight delay (yet again) thx
10881,positive,@USAirways Reservation agent on the phone did a great job.
10882,negative,"@USAirways get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps."
10883,negative,@USAirways is a joke. Stop losing my luggage!
10885,negative,"@USAirways I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!?"
10887,negative,"@USAirways has no idea what customer service means.  As the customer, if you mess up my plans, don't treat me like its no big deal!"
10888,negative,@USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares?
10889,negative,@USAirways how about a little help for the two gate agents trying to rebook flight 1707?
10890,negative,@USAirways I respect the stress of a merger but one rep to reschedule/replane 15 ppl who are already Late Flight? #youcandobetter
10891,negative,"@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!"
10892,negative,"@USAirways I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made"
10893,negative,"@USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased."
10894,negative,@USAirways headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more).
10895,positive,@USAirways made it!!! Send Bloody Mary's to row 27!!!
10897,negative,@USAirways I already let them know and sent 4 complaints.  Got a call back finally when I was asleep and there is no return call back #
10899,negative,@USAirways the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday
10900,negative,@USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster
10901,negative,@USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless
10902,negative,"@USAirways never let's me down, every. Single. Flight. Gets delayed."
10903,negative,@USAirways sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection
10906,negative,@USAirways I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! @AmericanAir http://t.co/jasKYPLWt5
10907,negative,"@USAirways Thanks, but you can't. My flight was Cancelled Flightled for ""maintenance"" reasons, and the next available flight was too Late Flight for me."
10908,negative,"@USAirways yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing"
10910,negative,@USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route.
10911,negative,"@USAirways 835, fix this ASAP"
10912,negative,"@USAirways No. Just felt that you could do better in making the emails feel a little less of “We don’t care. We’re automated."""
10913,negative,"@USAirways @AmericanAir , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR, really?!"
10914,negative,@USAirways I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it
10915,positive,@USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony.  You will help us get to Tel Aviv on time.  #HappyFriday
10916,positive,@USAirways big thanks to Yvonne Anthony from the Chairman's desk.  Top tier customer service today.  #outstanding #service & #support.
10917,negative,@USAirways now the plane is 100 degrees and we are burning up. This is completely illegal.
10918,negative,@USAirways are you fucking kidding me??? http://t.co/qjLzrYWFj2
10919,negative,@USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible.
10920,negative,@USAirways what is the damn delay????
10921,negative,@USAirways it would be nice to just pull up to the gate. Still sitting here
10922,negative,@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless.
10923,negative,@USAirways has completely wasted my work day! Thank you for the bad service and bad Friday!
10924,negative,"@USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless."
10925,negative,.@USAirways You'll be receiving a long & detailed complaint letter soon. Long story short: never flying USAir again.
10926,negative,"@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!"
10927,negative,"@Usairways need to learn operations. Sit a plane overnight at #gsp, and not realize there's a mech problem. Then delay flight 3 1/2 hours!"
10928,negative,"@USAirways that the flight was delayed & closed the doors only to tell us we would not be leaving for an hour and a half. Bad, bad service"
10929,negative,@USAirways why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate
10930,negative,@USAirways He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. #Grossedout
10931,positive,@USAirways I appreciate your prompt response.
10932,negative,@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice
10933,negative,@USAirways well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on.
10934,negative,@USAirways I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable
10935,negative,@USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail
10936,negative,@USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous
10937,negative,@USAirways we should have been given the option to get off the plane not sit on it for a time longer than our actually flight.
10938,negative,@USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.
10940,negative,@USAirways  nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay.
10941,negative,@USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half.
10942,positive,@USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super.
10943,negative,@USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight.
10944,negative,@USAirways this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air
10945,negative,@USAirways is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off.
10946,negative,@USAirways hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days
10947,negative,@USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http://t.co/pKy7ZhnNRH
10948,negative,@USAirways ordered a Scotch & water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that????
10949,negative,"@USAirways yeah, the mark was like a mile back. Also we're an hour Late Flight. So thanks a ton for the great service today."
10950,negative,@USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class.
10951,negative,"@USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard"
10952,negative,@USAirways First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off
10953,negative,"@USAirways you told us last night that there was a ground stop at O'Hare FOUR HOURS AFTER Obama landed, stop blaming someone else"
10954,negative,@USAirways #428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue We've heard it all! #LetsGo
10955,negative,"@USAirways ""Able""? Does that mean not having private conversations and not helping those w/ luggage that won't fit overhead?"
10957,negative,@USAirways is the worst. 45 minute delay in Boston. Not weather reLate Flightd. Going to miss our connecting flight. Gassing up the plane issue.
10958,negative,@USAirways is the worst!! Still haven't left.. Everyone missing connections.
10959,negative,@USAirways today's flight to Philadelphia.  It's a little disappointing for the unnecessary delays and it's not even snowing in FL.
10960,negative,@USAirways I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human.
10962,negative,@USAirways gonna miss connecting flight.. Delayed flying out of Boston
10964,negative,@USAirways on flight 1839 waiting for weight and balance info for the past 30 minutes!!!
10965,positive,@USAirways thank you for refunding me on my baggage ! really appreciate it
10966,negative,@USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight.
10967,positive,@USAirways @AmericanAir I am so going to miss US Airways.  You always provided great service and NEVER LET ME DOWN.
10968,negative,@USAirways NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni
10969,negative,.@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm.
10970,negative,"@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!"
10971,negative,@USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated
10972,negative,@USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!
10973,negative,"@USAirways it was 1838, almost 5 hours Late Flight due  to mechanical."
10974,negative,"@USAirways never flying #USAirways again. Horrible experience, terrible customer service."
10976,positive,@USAirways we will...sunday! Just a few days away
10978,negative,@USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time.
10979,negative,@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad
10980,negative,@USAirways Then told to offload because the captain was over hours? This has been a terrible experience.
10981,negative,"@USAirways Why were we loaded onto the plane (4 hours Late Flight, mind you), made to sit for 40 minutes"
10982,negative,@USAirways why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable.
10983,negative,@USAirways offloading the plane?!?!?! This is ridiculous!!!!
10984,positive,"“@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be?” Spring Break !!!"
10986,negative,@USAirways that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. #FAA
10987,positive,@USAirways I will. Thank you for at least tweeting me back:) better than most. 👌
10988,negative,@USAirways that seems unlikely without a crew here to board us
10989,negative,"@USAirways that's incorrect. Four people, last flight of the night, with our bags. #horriblecustomerservice"
10990,positive,@USAirways Exicted to be flying with y'all soon !!
10992,negative,"@USAirways the fact that you are making customers pay $15 to ""choose"" a seat and try to convince them using psychological tricks with colors"
10993,negative,@USAirways I’ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/
10994,negative,@USAirways your new seat assignment service is an embarrassment to airlines and customers worldwide. #shameonyou #usairwayssucks
10995,negative,@USAirways worst experience ever with you guys…see my blog tomorrow on my experience. Maybe you can help make it better.
10996,negative,@USAirways now the freezing bus is just doing circles?
10997,negative,"@USAirways please explain, I have plenty of time since I'm STRANDED!!"
10998,negative,"@USAirways I doubt that, its 11:21p & we r still being held captive on the ground at DCA! A little communication from up front would b nice."
10999,negative,@USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket?
11000,negative,@USAirways 3935. Sitting on a freezing bus because nobody is in the plane. What is up?
11001,negative,@USAirways we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary.
11002,negative,@USAirways doesn't want me to get home
11003,negative,"@USAirways They don't stand alone for me, I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway?"
11004,negative,"@USAirways DCA->HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt & 1 announcement 4 > hour!"
11005,negative,"@USAirways - I bet you don't, but I'm the paying customer here. I know how to check for flight delays, thank you."
11006,negative,"@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket."
11007,negative,@USAirways oh great after a 5 hour delay we get to sit on the plane for another hour without it moving.  Flight 1137 has been awful
11008,negative,@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge.
11009,negative,@USAirways never flying with you guys again. Extremely disorganized and too many delays.
11010,negative,"@USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta"
11011,negative,"@USAirways Flights 890 was the delay, Flight 5136 was my missed connection… Help!"
11012,negative,@USAirways the flight that I did not connect to was 1857.
11013,negative,@USAirways even when I do simple google search by flight number it tells me which gate so won't be that difficult am sure #disappointed
11014,negative,@USAirways yes .not sure how you guys don't know gate is occupied and keep us waiting
11015,negative,"@USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment."
11016,negative,@USAirways - BOS -> DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs
11017,negative,@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect.
11018,negative,@USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused.
11019,negative,@USAirways the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed!
11020,negative,"@USAirways 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??"
11021,negative,"@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!"
11022,negative,"@USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home."
11024,negative,"@USAirways ruined our honeymoon by causing us to miss our international flight, and now we are stranded."
11025,positive,@USAirways FA attendant on 4553 PHL to PWM tonight was fab!  An asset to your team.  From 1F. Have a great night team!
11026,negative,@USAirways thanks for overFlight Booking Problems first class and automatically downgrading my upgrade 3 min before boarding. #ffstatusdontmatter #thenewaa
11027,positive,@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares!  See you Saturday!
11028,positive,"@USAirways Thank you, @USAirways!  Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir!  Thank you! You won me over!"
11029,negative,@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives???
11030,negative,"@USAirways I already HAVE, four times"
11031,negative,"@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed."
11032,negative,@USAirways I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do?
11033,positive,"@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman"
11034,negative,"@USAirways Seriously??? I have shared my concerns four times already, to NO avail!  Geeeeezzzzz! #frustrated flyer"
11035,negative,@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS
11036,negative,"@USAirways Seriously, flight delay Cinci to Philly due to new ground staff, miss connection to MAN UK and now have to argue for hotel. WTF"
11037,negative,@USAirways thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway
11038,negative,"@USAirways I guess they only respond to compliments. Sorry, can't think@of even ONE."
11039,negative,@USAirways  #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie
11040,negative,@USAirways 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways
11041,negative,"@USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost"
11042,negative,"@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days."
11043,negative,"@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ"
11044,positive,@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there!
11045,negative,@USAirways problem with flight in Gainesville US Airways  5137 to CLT will miss connecting flight 5547 to IAD. When can I get another flight
11046,negative,@USAirways still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested.  Deal w this!!
11047,negative,"@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!"
11048,negative,"@USAirways @AskPayPal When will it be marked ""completed"". I'm scared I'm going to lose my reservation or my money is going to be refunded."
11049,negative,"@USAirways @AskPayPal completed. If that's the case then why does it still say ""in progress"" on Paypal's website. I reserved on the 13th."
11051,negative,"@USAirways Appreciate the calls when flight's delayed, but the recorded msg is tedious & just goes on & on. I vote for texts if practical :)"
11052,negative,@USAirways HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE
11053,positive,@USAirways thank you finally got our bag. Customer services reps were wonderful.
11056,negative,@USAirways 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status.
11057,negative,@USAirways never fails to disappoint.
11058,negative,@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?
11059,negative,@UsAirways  your person taking tickets is rude and now we are delayed 4-50 minutes because you overfilled fuel on the plane #500.
11060,negative,"@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now"
11061,positive,@USAirways flight 437 PHX>ORD.  Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-(
11062,positive,@USAirways I miss you too. Work has taken me out of Philly. I’ve been on flight 1776 from BOS —> PHL so many times I should have a res. seat
11064,negative,@USAirways @AmericanAir Total lack of cust. service for a mom flying solo w. baby. Will not be flying w. Am. Air again!!!
11065,negative,@USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether
11066,negative,@USAirways @AmericanAir you know...hockey sticks are expensive. Your baggage handlers shouldn't just be throwing them on the cart.
11067,positive,@USAirways no problem.  Things worked out at airport.   Thanks!
11070,negative,@USAirways i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues
11071,negative,@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame..
11074,positive,"@USAirways yes, it's a domestic flight. Thank you!"
11077,positive,@USAirways thanks! Made it safely! http://t.co/KCqeBEej7S
11078,negative,@USAirways they say connections are good still...but another reFlight Booking Problems is the last thing I need today
11079,negative,@USAirways tells me to talk to @AmericanAir about my delayed flights. AA tells me to talk to US. #ihatemergers
11080,negative,@USAirways what is the holdup? Should I be looking for another flight?
11081,negative,@USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything.
11082,negative,@USAirways 4420 delayed further?
11083,negative,@USAirways 25+ min. Hung up. Always awful having to call Reservations there.
11084,negative,.@USAirways I guess from now on I should take my chances & keep the $50 for the courtesy free because it seems cabin is always full.
11085,negative,@USAirways 4 hours Late Flightr And i lost my conection 😡
11087,negative,@USAirways over 15min hold on your reservation line. embarrassing. AA Platinum member.
11088,positive,"@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix,"
11089,positive,@USAirways thanks.  If you have another method also that would be nice.  Appears to be a design flaw
11090,negative,@USAirways yes.  Every one of these on every flight is like this.  There needs to be more Velcro or something
11091,negative,@USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ
11092,negative,@USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay.
11093,negative,"@USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!"
11094,negative,@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND
11095,negative,@USAirways $75 for that uncertainty? I know u run an account; u don't create policy. But it's an undue penalty for a job req'ing flexibility
11097,negative,@USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps
11098,negative,@USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS.
11099,negative,@USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted
11100,negative,@USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport
11101,negative,@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :(
11103,negative,"@USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more"
11104,negative,"@USAirways I'm not patient. I'm annoyed. If you can't book this travel online, then you shouldn't make people wait on the phone."
11106,negative,@USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please
11107,negative,"“@USAirways: @alan_bledsoe Thanks for your feedback, Alan.” Thx, but  no help as I watch a flt Lve w/open seats and I wait 3hrs for nxt flt"
11109,positive,@USAirways lol me too
11110,negative,@USAirways still waiting on a response
11111,negative,@USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website.
11112,negative,@USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers
11114,negative,@USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat
11117,positive,"@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!"
11118,positive,@USAirways I just think it's weird to have mileage as 666
11120,negative,@USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed.
11121,negative,@USAirways but you guys switched me and didn't inform me of the chathes
11122,negative,"@USAirways worst airline ever....left without luggage for 7 days, submit $700 expenses and they offer a refund of $297? #badservice"
11123,negative,"@USAirways your app is bad, and you should feel bad."
11124,negative,@USAirways Still irritated that our well planned and booked return was messed with & with no warning.
11126,negative,@USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it
11128,negative,"@USAirways yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting"
11129,negative,@USAirways You will be hearing a lot more from me instead of your feedback when I get back home.
11130,negative,@USAirways has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible
11131,negative,@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will.
11132,negative,@USAirways 5 hour cross country morning flight and you have no food? #BadService
11134,negative,@USAirways understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight.
11135,negative,@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane.
11136,negative,@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored
11139,negative,@USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy.
11140,negative,@USAirways a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its
11141,negative,"@USAirways was switched to an American Airlines flight, not by choice, and now I am charged $50 for bags? Thought y'all merged?"
11142,negative,@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...
11144,negative,@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.
11145,negative,@USAirways over an hour now and still no one at the Yuma counter
11147,negative,@USAirways now you have over 50 people in line. This is stupid!!! What the heck!
11148,negative,@USAirways some people in line have been waiting 55 minutes for a customer service representative
11149,negative,@USAirways @americanair I feel sorry for AA
11150,negative,@USAirways there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!!
11152,negative,@USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797
11154,negative,"@USAirways Stuck in Philadelphia airport for 32 hours due to ""maintenance"". Dreading my flight back home. Disgusting."
11155,negative,@USAirways I'll sincerely regret Dividend miles! Good things coming to an end :(
11156,positive,@USAirways thanks
11158,negative,@USAirways thanks for telling me my flight was on time when the plane was broken. You're an inferior airline.
11161,negative,@USAirways I've called to resolve my dividend miles issue for a week to no avail.  Please advise ASAP.
11162,negative,@USAirways they finally answered. They were rude and didn't help me at all.
11164,positive,"@USAirways #success made flight , please thank the crew of 556 great time recovery"
11166,positive,@USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?!
11168,negative,@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful
11170,negative,@USAirways 1917. Still sitting here. Feels badly handled.
11171,positive,@USAirways  Lilly M in SJU check in is fabulous!
11172,negative,@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.
11173,negative,@USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience
11174,positive,@USAirways that's where we are now. Thank you.
11175,negative,"@USAirways I've been on a music hold for over a hour trying to get my AAdvantage membership merged, can someone please call me ASAP?"
11178,negative,"@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?"
11179,negative,@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often...
11180,negative,@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings.
11181,positive,@USAirways #tbt every day.
11182,negative,@USAirways what's the issue with flight 4420 from jax being delayed tonight?
11183,negative,@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&frustrated
11186,positive,"@USAirways on the DL, send Ethan some new pants and some ""white revive"" laundry tabs. He's a great guy, good crew, he's just, err, single."
11187,negative,@USAirways any updates on flight 1917 from Philly to LA?  Been sitting at gate for close to 2 hours
11188,negative,@USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started
11189,positive,@USAirways thank you for refunding my bag fee.  I look forward to its return today I hope.
11190,negative,@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication!
11191,negative,@USAirways  will be stuck in PHX overnight.  Service is getting worse.  Flying southwest from now on.
11192,negative,@USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags!
11193,negative,@USAirways 😂. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour.
11194,positive,@USAirways thank you
11195,negative,@USAirways another bad experience today.  Frozen pipes on 597.  Missing connection.
11196,negative,"@USAirways of course! ""Yeah, travel has gotten harder. Ask other passengers if they will switch"" it's not the fact, it's the attitude!"
11198,negative,@USAirways never imagined it would be so hard to SPEND money through US Air. Stubbornly hoping someone will come back to the phone.
11199,negative,@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min
11200,negative,@USAirways we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight.
11201,negative,@USAirways can we hold two seats for 11:35 flight from PHX to Las 1856 as this delayed flight 556 is not going to arrive on-time
11202,negative,@USAirways @AmericanAir I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st.
11203,negative,@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff!
11204,positive,@USAirways 1917. Thanks for the 5 hour layover in LA too👍 Icing on the cake. At least your staff was courteous and helpful.. Not #unreal
11205,negative,"@USAirways yeah , I have been expecting The same for 3 hours"
11206,negative,i wish i was flying @USAirways ... @JetBlue Cancelled Flightled our flights tomorrow and never notified us #FlyUS #Ripoff
11207,negative,@USAirways 502 M-phx Im still on The plane waiting And waiting
11208,negative,@USAirways I'm trying to merge my freq flyer accts but keep getting an error message and only a machine when calling the # provided. Help!
11209,negative,@USAirways our hold up now is the captain that was Late Flight...his bag doesn't fit.
11210,negative,@USAirways that's it?!?!?
11211,positive,@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! 😀
11212,negative,@USAirways they had to turn the seat cushions over and clean the area. Please explain this issue?
11213,negative,"@USAirways My booked seat ended up being the last row which was labeled ""do no occupy"" had to play musical chairs for 30 mins. Unacceptable"
11214,negative,@USAirways phone support rebooked but orig flt was Late Flight. Made it!
11215,positive,@USAirways KUDOS to your phone support and Charlotte gate staff!
11216,negative,@USAirways let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less!
11217,negative,@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt
11218,negative,@USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883)
11219,negative,"@USAirways I thought about moving a lot of business over too, but first impressions count.. Glad it was miles and not cash."
11221,negative,@USAirways on flight # 556 delayed#connection help for flight # 561 # help via email
11222,negative,@usairways hey just letting you know you're the worst fucking service I've ever used thanks for nothing
11225,negative,@USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise.
11226,negative,"@USAirways my wife is trying to check in for a flight tonight out of RSW...website not allowing, saying must go to airport... [Part 1 of 2]"
11227,negative,@USAirways lol thanks to you we had to switch to American http://t.co/Sl6BDRXfN8
11228,negative,@USAirways 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...?
11231,negative,@USAirways just called reservations.  Cannot change just able to put note on res.  Problem is tsa...
11232,negative,"@USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?"
11233,negative,@USAirways plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239
11235,negative,@USAirways i hate you
11236,negative,"@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems.  Yes, understand non transferable"
11237,negative,@USAirways understood and so does us airways.  Getting through tsa is the problem
11238,negative,@USAirways I paid for my seat.  I expect to be able to use my full seat
11239,negative,"@USAirways if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse?  #nothappy"
11240,negative,@USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff
11241,negative,"@USAirways the gate agent said ""it's booked in full. Sorry"" I had a ticket with a 1st class seat. I will call customer service when I land."
11242,negative,"@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!"
11244,negative,@USAirways you're the only airline that's not open sooner. It's not a confidence booster.
11245,negative,@USAirways checked in last night @ airport by supervisor w boarding pass for 1A - boarding today seat changed to 7F. How does that happen?
11246,negative,@USAirways new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA
11247,negative,@USAirways cardholder is flying.  We both have us airways and advantage cards which is more frustrating.
11250,negative,@USAirways this has been the worst trip with little to no customer service
11251,negative,@USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent.  130am
11252,negative,"@USAirways flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights.."
11253,negative,"@USAirways thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account..  a long, incredibly frustrating day"
11254,negative,"@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself"
11255,negative,@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help
11256,negative,"@USAirways Been dealing w/ @americanair to solve the probs your team created. Your Manch, NH staff is clearly your C-team, btw. #NotEvenJV"
11257,positive,@USAirways Will do :)
11258,negative,@USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways
11259,positive,@USAirways thank you. We filled out a claim and hope to have the bags tomorrow.
11260,negative,"@USAirways I didn't Cancelled Flight my flight, you did. Than you loved me to another flight and forgot my bags"
11261,positive,@USAirways - done :)
11262,negative,@USAirways : i was told my ticket expired but  i never recvd any notice  before it expired .This sucks.i paid 40k miles & $125 for the tckt
11263,positive,"@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. ""Greetings from the pointy end of the airplane"" haha thanks!"
11265,negative,@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude & unacceptable #fail
11268,negative,@USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min
11269,negative,@USAirways 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles?
11271,negative,@USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5
11272,negative,"@USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight."
11273,negative,@USAirways #flight4592 LET US OFF THIS PLANE!!!  please go to a gate.  This is absurd.
11275,negative,@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported.
11276,negative,@USAirways lost our luggage. #yay
11278,negative,@USAirways really frustrating to be endlessly waiting at PHL for a ground crew to taxi us in at 10pm at night. Why is this taking so long?!
11279,negative,@USAirways Thanks for calling me about my 10:00p redirected flight at 10:07p. #SmoothOperation
11280,negative,@USAirways : its just a very bad customer service experience// can you help
11281,negative,"@USAirways : i have been trying to reach dividend miles  to extend my ticket for last 3 days , 20 + calls and i get a message to call back"
11283,negative,@USAirways how does an airline misplace an airline attendant?!! been at Reagan airport since 1pm10:15 to Cincy is delayed trying to find her
11284,negative,@USAirways My flight finally arrived in Charlotte.  They booked my luggage thru to lga but no room on flight for me.  What a mess
11285,negative,"@USAirways been on hold for over an hour, still don't know where my bags are, won't refund me my flight?!?! It wasn't weather!!"
11286,negative,@USAirways no your not!
11287,negative,@USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled
11288,positive,@USAirways thank you for fixing my 5 hour delay.
11289,negative,@USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing
11290,negative,@USAirways this is more than having patience. This is not acceptable. http://t.co/N7pSuEJDC8
11292,positive,@usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :)
11293,positive,@USAirways landed safely everything worked out.
11294,negative,@USAirways can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline #wth
11295,negative,@USAirways you used to have an evening flight DCA-DSM and an early AM return. Now it's middle of the work day for both. Inconvenient.
11296,negative,@USAirways delays to the max
11297,positive,@USAirways on Sunday! Can't wait! See you then
11298,negative,@USAirways well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy http://t.co/m7MMq2f5FA
11299,negative,@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far
11300,negative,"@USAirways attempting ckin for flight on 2/19 all day, site unable to retrieve details.  Called twice and disconnected."
11301,negative,@USAirways Emailed them a week ago and still nothing...
11302,negative,@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help!
11303,negative,@USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE
11304,negative,@USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr
11305,negative,@USAirways is the real MVP for holding up the flight connecting Philly to Tampa.
11306,positive,@USAirways finally rectified my flight situation! Thanks again
11308,positive,@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything
11309,negative,@USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done
11310,negative,@USAirways I have been doing that all day. Can't find my bag anywhere bc they're saying it was never scanned & technically never left LAX.
11311,negative,@USAirways why no ground crew at DCA when we're already Late Flight arriving #evenLate Flightr
11312,negative,@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here
11313,positive,@USAirways ice cream up front! Solid
11314,positive,@USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout
11315,negative,@USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!!
11316,negative,"@USAirways Your software is broken. ""Call Customer Support"" is not the fix. Like I said earlier, yell at your developers."
11317,negative,@USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen.
11319,negative,"@USAirways @AmericanAir hey guys, due to some horrible customer service issues is there any way I can get a checked bag credit?"
11320,negative,@USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone
11321,negative,@USAirways Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere.
11322,negative,@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa.
11323,negative,@USAirways I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight?
11324,negative,@USAirways so far I've gotten six different answers
11325,negative,@USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double.
11327,negative,"@USAirways what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold, being transferred to idk where..."
11328,negative,@USAirways The captain turned off the seat belt sign so people can get up and walk around.  That's not good.
11329,negative,@USAirways I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today.
11330,negative,@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.
11331,negative,@USAirways I wish we were on our way. Now there's a problem w/de-icing.Three & 1/2 hour delay so far & sill not sure if we'll be taking off.
11332,negative,@USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now.
11333,negative,@USAirways you run a piece of shit airline!!  Thanks for ruining AA
11334,negative,“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.” Confirmation code?
11335,negative,@USAirways Finally back on board.  Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier
11336,negative,"@USAirways Secondary screenings, a piece of the plane missing... Anything you want to tell us?"
11337,negative,@USAirways  sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting.
11339,negative,"@USAirways I appreciate that you actually monitor Twitter, so please  pass along my feedback. I've tried calling about 15 times in 4 days :("
11340,negative,@USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member.
11341,negative,@USAirways I don't think I've ever had a us airways flight that went smoothly.
11342,negative,@USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL
11343,negative,"@USAirways once again your service leaves a lot to be desired. Flight 5141 here early, but short staffing means we wait on Tarmac...Thanks"
11344,negative,@USAirways the Late Flightr flight to Charleston is leaving before the flight scheduled earlier.  That's so wrong
11345,negative,"@USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga.  Not good"
11346,negative,@USAirways we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? #notcool
11347,negative,"@USAirways @MarciaVeronicaa she missed her uncle's funeral, and you ""hope"" they can find another flight. That's very considerate of you."
11348,negative,@USAirways My last flight was Cancelled Flightled and I'm very disappointed.
11349,negative,@USAirways just lost a faithful customer.
11350,negative,@USAirways  I have 3 times and no one has been able to help me out
11351,positive,@USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything
11352,negative,"@usairways. Seriously, attendants go AWOL for 60 mins.   Now flight further delayed.   Don't lite a match either http://t.co/mT8sPlm02v"
11353,negative,"@USAirways Joined Silver Preferred because I heard customer service was so great, pity I was misguided."
11354,negative,@USAirways it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys
11355,negative,@USAirways well this is about as worthless as your regular service.  A bunch of do nothings and idiots. #sucks
11356,negative,@USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready
11357,negative,"@USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic"
11358,negative,"@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate"
11359,negative,@USAirways  thanks! Now I just need to locate where my luggage is!
11360,positive,@USAirways we haven't departed yet so let's not get too high hopes.  But everything has been on schedule so far
11361,negative,"@USAirways Thanks for showing interest...3880 to Greenville, SC."
11362,negative,@USAirways your app sucks balls compared to @AmericanAir
11363,negative,@USAirways #USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR
11365,negative,"@USAirways ""admirals club"" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!"
11366,negative,"@USAirways to CLT from JFK nasty planes, dirty seats & floors, rude flight attendants- hopefully AA can get you cleaned up #disgusting #vile"
11367,negative,@USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account.
11368,positive,@USAirways ok thank you we were told ground delay due to snow.
11369,negative,@USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew?
11370,negative,"@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485"
11372,negative,@USAirways no they dont.  I think I already said that.  No one responds.  Its an auto response.  Wait is this an auto response??????
11373,positive,@USAirways @AmericanAir First Class all the way!!💺✈️ Headed to @portlandjetport http://t.co/kDMq0jps02
11374,negative,@USAirways started trying to reach a real person over an hour ago still no luck
11375,negative,"@USAirways us2118
My wife in Boston says no snow right now."
11376,negative,@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care
11377,negative,@USAirways you see now that is a lie.  They auto respond with insulting email. #sucks
11378,positive,@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better
11379,positive,@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd
11380,negative,@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston?  Usair flight 2218 #US2218
11381,negative,@USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering.
11382,positive,@USAirways thanks.
11383,negative,@USAirways You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again...
11384,positive,@USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow
11386,negative,@USAirways I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them
11387,negative,@USAirways how does that help me when I get no response from there??? #usairwayssucks
11388,negative,@USAirways @DRVRugby  team is back home but luggage all wet and partly damaged - Not happy! #blizzard
11389,positive,@USAirways surprisingly quick response time by you and them. Thanks!
11390,negative,@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville
11391,negative,@USAirways strikes again...lost bags. And two of them. #theworst
11392,negative,@USAirways had 2 Cancelled Flight my trip to LA bc weather @SouthwestAir was easy but US air is making me pay $200 to use the credit. Never again
11393,negative,@USAirways What's the point of a baggage claim ticket if they don't scan it  for tracking?
11394,negative,@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease
11395,negative,@USAirways you can't even track my bag to see where it is. It's like it's disappeared.
11396,negative,@USAirways Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel & I've submitted twice online
11397,negative,"@USAirways I been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. This sucks !!"
11398,negative,@USAirways is there gonna be a better day to call? I've called on 3 separate occasions the past couple of weeks and never get to a person.
11399,negative,@USAirways I spent more on the room & transportation then I did the whole flight
11400,negative,@USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend
11401,negative,@USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service
11402,negative,@USAirways only to come home a day Late Flight to find out you guys have lost my luggage
11403,negative,"@USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off."
11404,negative,@USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport
11405,negative,@USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do?
11406,negative,"@USAirways so mad I can't even believe  you guys Cancelled Flight my connecting flight after I leave the first stop, & give me a useless hotel voucher"
11407,negative,"@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour & a half? I'd like an answer."
11408,negative,@USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges
11409,negative,@USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting.
11410,negative,@USAirways that wasn’t my Q but thanks. Wondering why you’re the only ones. I disguised yours to not call you out. ;) http://t.co/uH6UwuOSC0
11411,negative,@USAirways turns into @AmericanAir with such difficulty to past loyal customer. As a AA platinum flyer usair couldn't be more unhelpful. Why
11412,negative,Yes but I will nvr fly w/ @USAirways I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma
11413,negative,@USAirways 40 minutes to put my TSA number in… 40 mins… and stop holding people hostage with requiring a dividends miles acct. @tsa
11414,negative,@USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks
11415,negative,"@USAirways really, so what does that mean??? #usairwayssucks"
11416,positive,@USAirways thanks!  Can you help remind the agents it's ok?  Ps. Heard rumors of a streaming wifi TV/movie service you might be installing
11417,negative,"@USAirways nope, done. Was supposed to get home at 9pm and didn't get home until midnight. #NeverAgain"
11418,negative,"@USAirways the only way to assist, is to actually answer the phone."
11419,negative,@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold?
11420,negative,@usairways would it kill you to let me put my tsaprecheck number on my reservation?
11421,negative,"@usairways would it kill you to not let 3,000 miles expire"
11422,negative,@usairways would it kill you to let me know how many minutes I might be on hold?
11423,negative,@USAirways a $100 @Samsonite - totaled. Not happy. Not at all.
11424,negative,@USAirways I have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck
11425,negative,"@USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is ""I don't really know what happened"""
11426,positive,.@USAirways thanks!
11427,negative,@USAirways my number is 214-725-1966.  CANT WAIT...LOL #usairsucks
11428,negative,@USAirways Have him call me.  I cant wait to see if anything happens.  Your service really sucks.#usairwayssucks
11429,positive,@USAirways she also appreciated having her very own hashtag! :) #lucycat
11430,negative,@scm1133 @USAirways we hate delays!! have you tried any of these?! http://t.co/7STktJXAN1 (although we're not sure what a timbit is...)
11431,negative,@USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!
11433,negative,"@USAirways I hope so, too. Thank you for your help. She traveled halfway across the globe and just wants her suitcase."
11434,negative,@USAirways would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again?
11435,negative,"@USAirways booked an award ticket recently, now same ticket is less miles. how do I contact you without using the online form or phone?"
11436,positive,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏
11437,negative,@USAirways would be more pleased if you reassess your business practices.  Goal should be to have passengers on plane as little as possible
11438,negative,"@USAirways that's ok, just know that I'll most likely never book with you again"
11439,negative,@USAirways I followed you complaint procedure only to get a run around.  Your service SUCKS #usairwayssuck
11440,negative,"@USAirways I don't mind waiting, I mind waiting on a plane, when I shouldn't have had to.  The airport has more room and you know.. food!"
11441,negative,"@usairways That is appreciated.  However, the system tells you call back Late Flightr then ends the call.  No need to reply, thanks."
11442,negative,@USAirways why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process?
11443,negative,@USAirways I tried that before using Twitter. Also gave me no helpful information. Thank you anyway
11444,negative,"@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options"
11445,negative,@USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week
11446,negative,@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through.
11447,negative,"@USAirways 
Are you an incompetent airline every day, or just days that end in 'y'?"
11448,negative,@USAirways There isn't a ticket number...the transaction is still pending.
11449,negative,"@USAirways do families no longer get early boarding with young kids?  American, your new parent, gives it to us..."
11450,negative,@USAirways not patient - originally 11:51 and now 4:41.
11451,negative,@USAirways your agent did not say
11452,negative,"@USAirways no, they could be at Laguardia, JFK or Charlotte. I have no idea where they are now tho"
11453,negative,@USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy?
11454,negative,"@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request"
11455,negative,@USAirways must be nice to take your customer service phone off the hook! #fendforyourself
11456,negative,"@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information."
11457,negative,"@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up"
11458,positive,@USAirways thanks for reaching out to me.  My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V.
11459,negative,@USAirways stranded in Philly- #Starving and can't get a meal voucher even though your plane had mechanical issue /  next flight in 10 hrs
11460,negative,@USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min & counting
11461,positive,@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G
11462,negative,@USAirways link doesn't work and I've tried tracking my bag several times. Still doesn't clarify where it is.
11463,positive,@USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now!
11464,positive,@USAirways Thank you!!! On our way to get her bag now - thanks to having that number 😊
11466,negative,@USAirways Would you guys please send service agents to gate B15 in Philly?  All the people missed there connections and there's only 2.
11467,negative,Spend 1 HOUR on hold with @USAirways .
11468,negative,@USAirways why would a flight arrive Late Flight or leave when 60% of your passengers have  a connection?
11469,negative,@USAirways  last 2 times I checked a bags they were severally damaged.   No one answers the baggage call line for status?  #chairmanlove
11470,negative,@USAirways this is crazy. Haven't spoken to a human yet. There has to be a better way. http://t.co/mEOAlCIPdD
11472,negative,"@USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance!"
11473,negative,@USAirways I've been trying for DAYS!  And I don't get hung up on until after I get through all the prompts.  What am I to do??
11474,negative,@USAirways Why not have an option for a call back? I'm just sitting here burning through my minutes waiting for an error to be fixed.
11475,negative,@USAirways 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had
11476,negative,@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really?  A global company?  Help!
11477,negative,"@USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies."
11478,negative,@USAirways where's my apology?
11479,negative,@USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person & kept getting disconnected by an automated msg.
11480,negative,"@USAirways flight today showing on time online, not able to check in. Called & told was Cancelled Flightled, put on hold over an hr ago. Help?"
11481,negative,"@USAirways new tag line ""but we got you there alive!"""
11482,negative,@USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees?
11485,negative,@USAirways Does your company see passengers as customers or just $$$?
11486,negative,@USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight.
11487,negative,@USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke
11488,negative,"@USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah?"
11489,negative,@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in.
11490,positive,"@USAirways Thank you, busy times."
11491,negative,"@USAirways My flight was delayed and rerouted, and not so much as a ""sorry for your inconvenience"" from the check-in agent? #notimpressed"
11492,negative,"@USAirways @AmericanAir 90 min delay thanks to ""maintenance issues"". Thanks for wasting a day."
11493,negative,"@USAirways 
Not one to complain much but really 1 hour 15minutes and still nothing. Agents or Agent ⤵ http://t.co/Q5SB0DaVuy"
11494,positive,@USAirways thanks :)
11495,negative,@USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways
11497,negative,"@USAirways Hey! I booked a flight (Isabelle Gramp, Boston to LAX), and it said that it charged my credit card but the transaction didn't go"
11498,positive,"@USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏"
11499,negative,"@USAirways I've been on hold with your Divident Miles service desk for 45 minutes, and that's after being hung up on the first time."
11500,negative,@USAirways is useless airways. Day 2 trying to get home on standby as a result of their Cancelled Flightlation. #USAirways
11501,negative,"@USAirways 
This is how vacations get Cancelled Flightled been on hold ⤵for 40+ minutes still havent talked to anyone. #failure http://t.co/ef4P0HISHb"
11502,negative,@USAirways for a response in 3-4 days? No thanks
11503,negative,@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice
11504,negative,@USAirways any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour
11505,positive,@USAirways thanks so much!
11508,negative,@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.
11510,negative,@USAirways we might need a plane to get somewhere but just remember that you aren't the only choice #makeovertime#customerserviceplease
11511,negative,@USAirways still can't get through and travel in 2 days. #ridiculous #donthavehighhopes
11512,negative,@USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix!
11513,positive,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏
11514,negative,@USAirways so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http://t.co/HAJ5lKqjW4
11515,negative,",@USAirways 2nd time this occurred in 3 weeks. I'm not patient. I have no choice.  #Antitrust issue"
11516,negative,@USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone!
11517,negative,@USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations.
11518,negative,@USAirways I don't need to rebook I need to know the policy
11519,negative,"@USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit."
11521,negative,@USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http://t.co/JhaU4K48yv
11523,negative,@USAirways that is the most useless tweet I've ever seen out of you.
11524,negative,@USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed
11525,negative,@USAirways so you're going to make me wait that long on the phone line when you can help me? # that's part of the problem
11526,negative,@USAirways now over 2 hrs. Can't wait anymore. 2 hrs for nothing. Now what?? #frustrated #USAirways http://t.co/BuwjTVUWKM
11527,negative,@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me?
11528,negative,@USAirways what is policy on changing flight to different dates once your flight has been delayed?
11532,negative,"@USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!"
11533,positive,@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight
11535,negative,@usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ
11536,negative,@USAirways what do I push to rebook with that 800 number
11537,negative,@USAirways tell the flight from clt to srq 5080 to wait!!!!!!
11538,negative,@USAirways @BohnJai they lost my bag @PHL baggage handlers broke open my bag and stole my camera
11540,negative,"@USAirways grades for this trip:

Flight timeliness: 👎✈️
Cancelled Flightations: 👎😬
Customer Service: 👎😡
Flight attendants: 😊👏"
11541,negative,"@USAirways Thanks means a lot after I was verbally cussed out, charged extra for a bag, & then told "" I don't feel like dealing with it"" 😒"
11542,negative,@USAirways stuck in cae need reFlight Booking Problems for next flight possibly dm for more info
11543,negative,@USAirways Has the most useless & Rude employees ever at Philadelphia airport never again will I fly with them ! 😤
11544,positive,@USAirways You all work hard at making sure things flow smoothly. Keeping positive.
11545,positive,@USAirways we are boarding now but have yet to depart.  Thanks for the response.
11546,positive,@USAirways I totally understand the weather. Just frustrated. Thanks!
11547,negative,"@USAirways tell them to get on that, please."
11548,negative,@USAirways @SDFAirport  I really needed to be back home yesterday and at work at 9am today. Been on plane and sitting for an hour #peeved
11549,negative,@USAirways gate agents are now working with everyone to resolve connecting flight issues which is my concern
11550,negative,@USAirways 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled.  Now 5534 is on 1hr delay
11551,positive,@USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp
11552,negative,"@USAirways, 1st a reaccommodation, now a delayed flight for this one.  & the Gate Agent still hasn't mumbled a word. Folks getting anxious."
11553,positive,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏
11554,negative,@USAirways  please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster.
11555,negative,@USAirways how about a phone # to talk to a real person?
11556,negative,@USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us
11557,negative,@USAirways I gave up http://t.co/2eDgc6TbLs
11558,negative,@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way?
11559,negative,"@USAirways lack of communication with other offices, the customer, & yall never update ur systems. U guys are 2 established 4 this mess"
11560,negative,@USAirways u guys get too much $$$ and too many customers  to be fucking up as badly as u do
11561,positive,"@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India.
#Mumbai #Surat #NaviMumbai"
11562,negative,"@USAirways after last night in Charlotte NC I'm seriously debating never flying you again. 50 minute on the Tarmac, connection leaves."
11564,negative,@USAirways great but that still does not help me..
11565,negative,@USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go
11566,negative,@USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose
11567,negative,"@USAirways I appreciate the hard work. Still, I gave up after >hour. @dsearls"
11568,negative,"@USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it..."
11569,negative,@USAirways @AmericanAir stranded in cold Texas and getting sick because you overbooked the flight and gave my seat away. #gooutofbusiness
11570,negative,@USAirways Worst experience ever. Unable 2 help over phone and told at last min cabin crew unavailable for flight. Never again #USAirways
11571,negative,Thanks. “@USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.”
11572,negative,@USAirways 325 minute delay - this is absurd. Feel free to provide credits... http://t.co/e09keJ9bv1
11573,negative,@USAirways Fuck you
11574,negative,@USAirways not even on your dime and free tickets.  #worsttraveldayever
11575,negative,@USAirways disappointment? Making own arrangements for me & my sleeping toddler with zero assistance from USAir is maddening.
11577,negative,@USAirways thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons.
11578,negative,@USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2
11579,negative,"@USAirways this day has been a disaster, rude employees, no help & now no hotel. not flying with you again & I fly ALOT! Dallas=raise=now!"
11580,negative,@usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover.
11581,negative,@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail
11582,negative,@USAirways of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time
11583,negative,"@USAirways I absolutely knew you would try to blame weather to deny us vouchers in Phoenix. Totally false, was a crew issue."
11584,negative,@USAirways half an inch of snow in Charlotte #overwhelming
11586,negative,"@USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number."
11587,negative,"@USAirways already called, no other options, flight is being reimbursed. Never again, you are unreliable for business travelers."
11588,negative,@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again
11589,negative,"@USAirways that link leads to a website that won't open on a cell phone.  Good job, shocking that your airline is folding."
11590,negative,@USAirways My flight (US558) got Cancelled Flightled on 2/16 due to lack of flight crew.I was told that I'd be reimbursed for hotel. Who do I contact?
11591,negative,"@USAirways No need for apologies just an unfortunate situation . There is no up date, I've landed but was suppose to land at 5"
11592,negative,@USAirways ~45 minutes means no public transit home and an expensive cab. Promises doesn't make up for it
11593,negative,@USAirways my sister was supposed to leave at 10 am to go back to AL. She's only getting to NC now. Are you kidding me #NeverflyUSairways 👿
11594,negative,@USAirways she just did but really how drunk does someone have to be before you stop serving them
11595,positive,@USAirways YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏
11596,negative,"@USAirways 5 hr flight delay and a delay when we land . Is that even real life ? Get me off this plane , I wanna go home 👠👠👠 (3 heel clicks)"
11597,negative,"@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?"
11598,positive,@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great!
11599,negative,@USAirways I'm sick of living in an airport!! #getittogether
11600,negative,"@USAirways Now, the JFK Baggage Office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour"
11601,positive,@USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight
11602,negative,@USAirways  really u gave 6 scotch on the rocks to an out of control drunk and would not let my sister change seats when he was grouping her
11603,positive,"@USAirways Awesome USAir, TYSVM <3"
11604,positive,@USAirways Thank you!
11605,positive,@USAirways  that would be lovely! You have great people working in your organization.
11606,negative,@USAirways Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful.
11607,negative,@USAirways hey let flight 1874get to the gate  hours Late Flight and no fate with dozens of kids on board
11609,negative,@USAirways a flight update doesn't help when we are waiting 20+ min at our arrival waiting for a plane to leave our gate. Who can I write?😑
11610,positive,"@USAirways TYVM USAir, Happy Night@ <3"
11611,positive,@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO
11612,negative,@USAirways @husainhaqqani Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..???
11613,negative,@USAirways NOT GOOD. been on hold for 1hour (2x/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. #furious
11614,negative,@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.
11615,negative,@USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow
11616,positive,@USAirways  glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems.
11617,negative,"@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http://t.co/L7lWjaZiOA"
11618,negative,@USAirways @noltnancy What will be is a what may be...what is...sucks. #fail
11619,negative,"@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP"
11620,positive,@USAirways Will do. I appreciate the response.
11622,negative,@USAirways on hold for 1:23. All because they won't let me use a companion voucher online http://t.co/DPhQRgkdoA
11623,negative,@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword
11624,negative,"@USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours..."
11625,negative,@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance.  #NeverAgain
11626,negative,"@USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all"
11627,negative,@USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight.  Completely dissatisfied with @USAirways
11628,positive,@usairways Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it.
11629,negative,@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. #customerservice
11630,negative,"@USAirways car services to and from the hotel, food, hotel cost bc of Cancelled Flightlations fall on the customer with last minute notifications"
11631,negative,@USAirways I'm amazed at the lack of communication with the passengers.
11632,negative,"@USAirways when I told csr I would close acct, he couldn't care less"
11633,negative,"@USAirways beware,  Barklays bank has terrible cust service. Will not assist, only know to go by badly written book(in English)."
11634,negative,@USAirways they call weather an act of God and refuse to help. I have my wife and 3 kids and they have no sympathy.
11635,negative,@USAirways bad weather shouldn't mean bad service
11636,negative,@USAirways stuck in Charlotte being treated like a nobody by staff.
11637,negative,"@USAirways flights keep getting delayed and Cancelled Flighted with no information, worst customer service ever."
11638,negative,"@USAirways what does ""your reservation is 'out of sync.'"" mean? On hold w customer service 12 min and want an idea what is up"
11639,negative,@USAirways sits on a throne of lies
11640,negative,"@USAirways where's my bag?  You called at noon promising it today, would like an update like your website promises.  I need that bag!"
11641,negative,@USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do?
11642,negative,"@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight."
11644,positive,@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!
11645,negative,@USAirways is the worst airline I’ve ever flown on. You guys have treated me like garbage today.
11646,negative,@USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee
11648,negative,@USAirways I have a voucher from a past trip that was delayed. I thought I had to talk to someone on the phone to use it. Is that not true?
11649,negative,"@USAirways I did, but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?"
11650,negative,@USAirways 1 1/2 hours on hold to customer service without anyone answering is more than ridiculous!
11653,negative,@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down.
11654,negative,@USAirways 4 hours... 4 hours... FOUR HOURS.  It's like this is a joke to you.
11655,negative,thanks to @USAirways my trip is all screwed up. Ive had to move meetings and a dinner and im STILL not out of nyc yet
11656,negative,@USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!!
11657,negative,@USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday
11658,negative,@USAirways I was told there is no record of my refund.  Can someone please help me. This has been a long day
11659,negative,@USAirways I tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #Neptune
11660,negative,@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.
11661,negative,@USAirways Stop reposting same autoresponse  That was return flight home #imateacher. Couldnt get to RSW  #neptune#waivethefee #notmyfault
11662,negative,@USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it.
11663,positive,@USAirways  thank you! Glad to be heading home! Great people at your call center!
11664,positive,"@USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd"
11665,negative,@USAirways My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help?
11666,positive,@USAirways HA!  You're fun.
11667,negative,@USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted
11669,positive,@USAirways flying high thanks!
11670,negative,@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine
11671,negative,@USAirways if I cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry!
11672,negative,"@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes."
11673,positive,@USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791.
11674,negative,@USAirways flt 5302 CLT to DAY supposed to depart 5:51; the 6:20...still no crew. #schedule/contact the pilot!
11675,negative,"@USAirways so i ask for ice and the attendant snaps ""i dont have ice on this cart"" not 5 min Late Flightr 2 cups of ice to the people 2 rows ahead."
11676,positive,@USAirways thanks
11677,negative,@USAirways I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?!
11678,negative,@USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit.  @AmericanAir paid far too much for you.
11679,negative,"@USAirways  redeemed themselves!  Flight out at 7:44!!! Had to call and negotiate,  but thank the Lord I'm heading home!!!!!"
11680,negative,@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap
11681,negative,@USAirways I been on hold with U for 40mins wasting my time and $ & I don't appreciate it #WheresTheCustomerServiceAt http://t.co/phI2IfNjIT
11682,negative,@USAirways It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!!
11683,negative,@USAirways strikes again. @emilylyonss  I strongly suggest you live tweet your ordeal. Their media team appreciates the updates 😎
11684,negative,@USAirways flight 4524  first a 2 hour wait for a deadhead crew  then deadhead crew takes overhead bin space paying customers annoyed
11685,positive,"@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today."
11686,negative,"@USAirways And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues."
11687,negative,"@USAirways very disappointed I wasn't ""allowed"" to change seats after checking in early online for a flight tomorrow morning."
11688,negative,@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult.
11689,negative,@USAirways 8 weeks to refund this ticket - 0372389047497?!? - totally unacceptable.  Fix this or I'll put it on blast on social media and TV
11690,negative,@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach.   I want resolution or a comp
11691,positive,"@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees & @united for help getting me back to IAH."
11693,negative,@USAirways @AmericanAir Your staff members are looking at me like I have two heads. Check your own websites!!! http://t.co/8Hh0c63TIe
11695,negative,@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club.
11696,positive,@USAirways Flight # 604. Thanks.
11697,negative,@USAirways flight 4524 delayed for 2 hours for a deadhead crew.  Lets make 150 paying customers wait ...that is great service #USAirways
11698,negative,@USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay
11699,negative,@USAirways is anyone working today?? Anyone want to pick up a phone?
11700,negative,@USAirways I've been on hold for over 90 minutes... There's a lack of quality service here.  Nobody cares that I hate your shitty airline.
11701,negative,"@USAirways stranded @Ernie_Vigil Phoenix w/ broken foot.  Both my flights f'd, Sunday for ""sickcrew"".  Cancelled Flighted my mechanics flight today."
11702,positive,"@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏😢😢😢😢😢😢😢😢🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏"
11703,negative,@USAirways It's the rude and arrogant gate personnel. Uncalled for. Unprofessional. #theworst
11704,negative,"@USAirways wont waive fees for flight Cancelled Flightlation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault"
11705,positive,@USAirways Thank you. And thanks for being so accommodating.
11706,positive,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE 🙏🙏🙏😢😢😢🙏🙏🙏
11707,negative,@USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob
11708,negative,@USAirways won't waive $200 fee due to #neptune. Can't use credit w/o paying fee. Couldnt get to destination to use their tic #waivethefee
11709,negative,@USAirways no wonder you are the lowest rated airline in america. #shameful #USAirways
11710,negative,@USAirways how are you even still in business? i have been trying to call for hours. this is pathetic.
11711,positive,@USAirways thanks!
11712,negative,"@USAirways wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed."
11713,negative,@USAirways Flight Cancelled Flighted because of #Neptune Could not get to my destination. #notmyfault  #waive$200fee #ripoff #poorcustomerservice
11714,positive,@USAirways YOU ARE THE BEST AIRWAYS! Follow me please!!!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏
11715,negative,"@USAirways  If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice"
11716,negative,@USAirways flight #654 sitting at JFK with delays for 3-1/2 hrs! No employees to load bags? #terrible
11717,negative,@USAirways I have been rebooked but It has been handled very unprofessionally. Cancelled Flightations happen but the disorganization is uncalled for.
11719,negative,"@USAirways I have now called 12 times in the last three days. That's unacceptable. I'm willing to wait on hold, but that's not an option."
11720,positive,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)🙏🙏🙏✌️😉)
11721,negative,"@USAirways I've been on hold for over 2 hours. Need to re-book a flight, please help."
11722,negative,"@usairways It was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|"
11723,negative,@USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good.
11724,negative,@USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know?
11725,negative,@USAirways can I get free wifi since the flight 1808 was Cancelled Flightled?
11726,negative,@USAirways was rebooked but sucked big time. Crappy layover. Customer service very sub-par.
11727,positive,@USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today.
11728,negative,@USAirways have done that. Sadly no flight from CLT has gotten to IND today and we head back to Tampa tmrw.
11729,negative,@USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more.  @delta is better
11730,negative,@USAirways I would be on my way but   wether has delayed yet again.. Love the Charlotte ice storm!!  Good luck with mad customers
11731,negative,@USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta...
11732,negative,@USAirways tooooo many Cancelled Flightations! My chain of command hates me now
11733,negative,@USAirways  you Cancelled Flightled both my flights and refused to give a voucher despite no flights for 2days. @USAirways #neveragain
11734,negative,@USAirways I just think if I am staying w your airline & rescheduling a flight I shouldn't absorb a fee that is the cost of 1/2 my flight
11735,positive,@USAirways that's why u guys are my #1 choice.
11736,positive,@USAirways thanks. 😒
11737,negative,@usairways I’m cool with weather delays etc. But lying and deceiving passengers to keep them from changing is reprehensible. #yousuck
11738,negative,"@usairways I just want to get home before Wednesday... Joke is over, 50hrs of Cancelled Flightlations and delays is enough!"
11739,positive,@USAirways how about a drink voucher for the next flight?? #winkwink
11740,positive,@USAirways nice touch with using my first name.  Very intimate.  I'll be filing a claim soon to be reimbursed. Have a us airways day!
11741,negative,"@USAirways The airline is embarrassing itself. I get that bad weather isn't your fault, but your response to it couldn't have been worse."
11742,negative,@USAirways any updates on flight 5202 from ORF to PHL no one at gate...  ;(
11743,negative,"@usairways Yes. Works in Firefox. 

Can do everything but finish purchase. Button turns gray, never submits. For a couple weeks now."
11744,negative,@USAirways 2.5 hours Late Flightr and the flight has been Cancelled Flightled. You gotta work on your internal communication skills.
11745,negative,"@USAirways had a horrible experience flying from Montego Bay to Philadelphia on 2/11. $125 2check a golf bag, constant selling in-flight"
11746,negative,"@usairways told no gates open at #ORD, needed to wait 20mins. Still waiting after about 4 mins."
11747,negative,@USAirways And it's 3:22 with no sign of boarding.... Can I please get another update?
11748,negative,@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks
11749,positive,"@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!"
11750,negative,@USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn
11751,positive,@USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know
11752,negative,@usairways Thx for responding :) When bags came there was mad rush towards end of jetway—why not just put thru baggage claim?
11753,negative,@USAirways @AmericanAir  we are on us/aa flight 4443.We  arrived at dca at 2:12. Waiting on our gate (33)for apx an hr now. No update?
11754,negative,@USAirways  Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours
11755,negative,"@USAirways If you believe in keeping your customers happy, especially after a mistake was made on your part..."
11757,negative,@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service
11758,positive,@USAirways right on. Up. Up & away ✈️🌞
11759,negative,@USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks
11761,negative,@USAirways we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate?
11762,negative,@USAirways I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup
11763,negative,"@usairways you made us miss our flight, first class now I can't even enter the admirals club.  Not happy  dm me to fix this."
11764,negative,"@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm"
11765,negative,@USAirways on hold for 2 hours. You know what just keep my money
11766,negative,@USAirways charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands & I want 2 reschedule same flight but in July
11767,negative,@USAirways flight 1808 is not leaving at 2:45 because we haven't even begun to board yet. Please update your website ASAP
11768,negative,@USAirways @Jack_Kairys (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks
11769,negative,@USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1/2)
11770,negative,@USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number?
11772,negative,@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?
11773,negative,"@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?"
11774,negative,@USAirways Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email.
11777,positive,@USAirways Thank you so much its been a very stressful day
11778,negative,"@USAirways me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed"
11779,negative,"@usairways If I could/wanted to call I wouldn't use the internet to make a reservation.

Site won't work on Chrome, on several computers."
11781,negative,@USAirways Waiting for my luggage on flight 1923. Is there a delay?
11782,negative,@USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx
11783,negative,@USAirways Flight Booking Problems a flight using credit from a previously Cancelled Flightled flight. Can't get thru on the phone and can't book online. Help please.
11784,positive,@USAirways Absolutely!! The staff was amazing!!
11785,negative,@USAirways you are horrendous.  Pull your shit together
11786,positive,@USAirways Haha - that will indeed be a great day!
11787,negative,"@USAirways I want my money back. Now we're sitting on the runway. After a 2 hour delay, waiting for the baggage to begin loading."
11788,negative,@USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane..
11789,negative,@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl
11791,positive,@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try?
11792,negative,@USAirways @AmericanAir  best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done
11793,negative,"@usairways and @AmericanAir  4 days of Cancelled Flightations, I have driven to 3 airports in 3 different states, spent more on gas than my flight."
11794,negative,@USAirways then why did my whole team be able to put there carry ons under the plane
11795,positive,@USAirways customer service at its finest
11796,negative,@USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model?
11798,negative,@USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min!
11799,positive,@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :)
11800,negative,.@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait?
11801,negative,@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT.
11802,negative,@USAirways No I missed the funeral so I had to take a train back to Newark
11804,negative,@USAirways @AmericanAir what a joke of a company today reminded me why I never book with you
11805,positive,@USAirways — I had exceptional service on flight #403 from IND to PHX!!
11806,negative,@USAirways it's be nice to take a flight and have some level of consistency / service from the flight attendants. Quality control???
11807,negative,@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems
11808,negative,"@USAirways I believe you. But in all seriousness, what's an acceptable time I should have this expense on my name that wasn't my fault...."
11809,negative,@USAirways cust serv reps who are unable to change reservations in your system Check in unaware of Cancelled Flights that I got word on night before
11811,negative,@USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities
11812,negative,@USAirways missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy.
11813,negative,"@USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation"
11814,negative,@USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight?
11817,negative,@USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help.
11818,positive,@usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc
11819,negative,"@USAirways & there are seats together, they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10."
11821,negative,@USAirways I need someone from management to contact me I was flying to a funeral won't make it now to add to my pain they want me 2 pay
11822,negative,@USAirways Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay
11824,negative,@USAirways when I call it says y'all are too busy and to call back Late Flightr.  this is terrible customer service.  what will you do about it?
11825,negative,"@USAirways They charged me for a flight they Cancelled Flightled, unbelievable and unheard of"
11826,negative,@USAirways I was completely ripped of by US Airways today never fly this airline  I am contacting my local news
11827,negative,@USAirways I can't believe that you would refer me to a number no one seems to be getting through. Really? I need help ASAP!
11828,negative,@USAirways hundreds of people in line and less than half the desks being manned at CLT. Help?
11829,negative,@USAirways Why is there no contact email for customer complaints?
11830,negative,"@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral."
11831,negative,"@USAirways Flight 2069 from JFK to Charlotte, then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were Cancelled Flightled."
11832,negative,@USAirways still crickets from customer service.
11834,negative,"@USAirways 
That is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth!"
11835,negative,@USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call?
11836,negative,@USAirways want to bump up my seet to first class for two Cancelled Flightlations in 24hrs?? what a joke
11837,negative,@USAirways  to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is
11838,negative,@USAirways This is dating back to Nov. I have been sent back and forth between you and @eDreams_en. It's a disgrace.
11839,positive,@USAirways will do. Hoping for a voucher for a future flight #Optimistic
11840,negative,@USAirways I didn't even leave the airport and you sent 2 of my bags to Philadelphia!
11841,negative,@USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday
11842,negative,@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures
11843,negative,@USAirways no warm weather hubs means no Mexico for us.  And I can't go anywhere else since you lost my bags. I hope you attempt to rectify
11844,negative,@USAirways No kidding. Oy.
11845,positive,@USAirways thanks
11846,negative,@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!
11847,negative,@USAirways been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options?
11848,negative,@USAirways and it still says it's on time on your website btw
11849,negative,@USAirways your customer service is horrible
11850,negative,@USAirways I expect something more than telling me to see an agent to rebook my flight...
11851,negative,@USAirways you have the ability to switch my flight to @AmericanAir but you cannot tell me where my bags are.
11852,negative,@USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh
11853,negative,@USAirways no we haven't because we've been in the same line at the service desk for an 1hr and 1/2 now in the same spot.
11855,negative,@USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1)
11856,positive,@USAirways please give Tara G a pat on the back and praise.  She was very very helpful.  She is at PHL member lounge
11857,positive,@USAirways  thanks I hope I get to my destination
11858,negative,@USAirways  well its 11:45am and just got an email that my 11am flight is delayed-thats not right
11859,negative,@USAirways How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started.
11860,negative,@USAirways your chairmans phone is down. what other number can i use?
11861,negative,@USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well...
11862,positive,"@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday"
11863,negative,@USAirways it takes a month?
11864,negative,"Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @USAirways"
11865,negative,@USAirways it was supposed to be a carry on and in Pittsburgh  coming to Boston it was a carry on
11867,negative,@USAirways can't even get on hold to wait to speak to someone-awesome
11868,negative,"@USAirways Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable."
11869,negative,. @USAirways It's been Cancelled Flighted. Your SM response is slow.
11870,negative,"@USAirways I’ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?"
11871,negative,@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights
11872,negative,@USAirways your service has been awful in Boston and I had to pay 25 extra dollars than I was supposed too I am very dissatisfied #mad
11873,negative,"@USAirways we are on the 2pm flight FLL to PHL and then connection to MAN. However, with the delays we might miss it. Can we go earlier?"
11874,negative,@USAirways I have been on hold with your Gold reservations line for OVER 3 HOURS now. Flight Cancelled Flightled. Trying to rebook.
11875,negative,.@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.
11876,negative,@USAirways reservations had me on hold for 2 hours only to hang up...smh 😕
11877,negative,@USAirways @AmericanAir How r u supposed to change flights when u can't get thru to reservations? #OneHourOnHold
11879,negative,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless
11881,negative,@AmericanAir thanks for getting back to me. But I will find other airlines in the future.
11882,negative,@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?
11883,negative,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal"
11884,negative,"@AmericanAir no thanks.  As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible."
11885,negative,"@AmericanAir sorry so Late Flight, responded to your DM."
11886,positive,"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today."
11887,negative,"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers"
11888,negative,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW
11890,negative,"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface"
11892,negative,@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.
11893,negative,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?
11895,positive,@AmericanAir thank you!
11896,negative,"@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest"
11897,negative,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX
11900,negative,@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing
11901,negative,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?
11903,positive,@AmericanAir thanks
11904,negative,@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating
11906,negative,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.
11907,negative,@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr
11908,negative,"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous."
11909,positive,@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?
11912,positive,"@AmericanAir Great, thanks. Followed."
11913,positive,@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!
11914,negative,@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.
11915,positive,@AmericanAir got another flight. Thanks you
11917,negative,"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?"
11918,negative,"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah."
11919,positive,@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃
11920,negative,@AmericanAir still waiting for a flight... I should get my money back
11921,negative,@AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble.
11922,negative,"“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA"
11924,positive,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.
11925,negative,@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.
11926,negative,"@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!"
11927,negative,@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help?
11928,positive,"@AmericanAir yes yes yes,so glad to be headed home!"
11929,negative,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now
11930,positive,@AmericanAir thanks!!
11931,positive,@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx
11932,negative,@AmericanAir I have been on hold w/customer service line for 68 minutes.  This after I was on phone with an agent for 35 min b/f call droped
11933,negative,@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...
11935,negative,@AmericanAir narrowly made standby...lots of snags this trip!
11937,negative,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal."
11938,positive,@AmericanAir thanks so much!
11939,positive,"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same"
11940,negative,@AmericanAir I need a flight out tonight. Isn't there anything else?
11941,positive,@AmericanAir thank you for the confirmation.
11942,negative,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback"
11944,negative,@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.
11945,negative,@AmericanAir “Inconvenient” is such a convenient word.
11946,negative,"@AmericanAir
 Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag."
11947,negative,"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful"
11948,negative,"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this."
11949,negative,@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed
11951,negative,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm
11952,positive,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.
11955,negative,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways.  I ASKED and was told, ""NO."" #thenewamerican"
11956,negative,@AmericanAir good care of their customers if anything happen to then take you @Delta  for getting me back to NYC !! Screw you @AmericanAir
11957,negative,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take
11958,negative,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them
11960,negative,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed
11961,positive,"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh."
11963,negative,"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again."
11964,negative,@AmericanAir don't worry you won't steal my money again
11965,negative,@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!
11966,negative,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa
11967,negative,"@AmericanAir 
It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA."
11968,negative,"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned."
11970,negative,@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams
11971,negative,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-
11972,negative,"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!"
11973,positive,"@AmericanAir ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN"
11975,negative,@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?
11976,positive,"@AmericanAir great, thanks!"
11977,positive,@AmericanAir awesome. Thanks!
11978,negative,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?
11979,negative,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings
11980,negative,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice"
11981,negative,"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy."
11982,negative,@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.
11983,negative,"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?"
11984,negative,"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff"
11985,negative,@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.
11986,negative,@AmericanAir can u help rebook passenger via Twitter/DM.  Been on hold for 1.5 hours. Thanks!
11992,positive,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.
11993,negative,@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...
11994,negative,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.
11996,positive,@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)
11997,positive,@AmericanAir These are some awesome photos. Thanks for sharing! 😁
11998,positive,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier"
11999,negative,@AmericanAir how about some rampers at gate b40 dfw?   Waiting to be marshaled in
12000,negative,@AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta
12002,positive,Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.
12003,positive,@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out
12005,positive,@AmericanAir @beantownmatty Sounds like a date!
12006,negative,@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican
12007,negative,@AmericanAir another day another grievance with this airline. No customer service
12008,negative,"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO."""
12010,negative,@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait
12012,positive,"“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp"
12013,negative,@AmericanAir @lpalumbo what weather sun is out
12014,negative,@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good
12015,negative,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.
12016,positive,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.
12017,negative,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care
12018,negative,@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir
12020,negative,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.
12021,negative,@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.
12023,negative,@AmericanAir you could train your flight attendants to have some manners and decency
12024,positive,@AmericanAir @dfwairport you 2 together are the best part of flying!
12025,negative,@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled.  I'm done with you.
12026,negative,@AmericanAir FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!
12027,negative,@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.
12028,negative,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!
12029,negative,@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.
12030,negative,@AmericanAir I want to speak to a human being! !!  This is not an obscene request!
12031,negative,@AmericanAir no response to DM or email yet.  customer service?
12032,negative,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!
12033,positive,@AmericanAir Thank you.....you do the same!!
12034,negative,@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face
12035,negative,"@AmericanAir - how long does it take to get credit to my AA account? Traveled in Jan & only one leg reported. Asked for credit, no response."
12036,positive,@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words!
12037,negative,"@AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW..."
12038,negative,@DeltaAssist now at 57 minutes waiting on Silver Elite line for someone to pick up! Help!
12039,negative,@DeltaAssist what I have to say is more than 140 characters! Plus you don't follow me
12040,negative,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless
12042,negative,@AmericanAir thanks for getting back to me. But I will find other airlines in the future.
12043,negative,@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200?
12044,negative,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal"
12045,negative,"@AmericanAir no thanks.  As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible."
12046,negative,"@AmericanAir sorry so Late Flight, responded to your DM."
12047,negative,"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today."
12048,negative,"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers"
12049,negative,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW
12051,negative,"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface"
12053,negative,@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund.
12054,negative,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?
12056,positive,@AmericanAir thank you!
12057,negative,"@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest"
12058,negative,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX
12061,negative,@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing
12062,negative,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?
12064,positive,@AmericanAir thanks
12065,negative,@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating
12067,negative,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.
12068,negative,@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr
12069,negative,"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous."
12071,positive,"@AmericanAir Thank you, you too!"
12073,positive,"@AmericanAir Great, thanks. Followed."
12074,positive,@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust!
12075,negative,@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent.
12076,positive,@AmericanAir got another flight. Thanks you
12078,negative,"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?"
12079,negative,"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah."
12081,negative,@AmericanAir still waiting for a flight... I should get my money back
12082,negative,@AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble.
12083,negative,"“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA"
12085,positive,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.
12086,negative,@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life.
12087,negative,"@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!"
12089,positive,"@AmericanAir yes yes yes,so glad to be headed home!"
12090,negative,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now
12091,positive,@AmericanAir thanks!!
12092,positive,@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx
12093,negative,@AmericanAir I have been on hold w/customer service line for 68 minutes.  This after I was on phone with an agent for 35 min b/f call droped
12094,negative,@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc...
12096,negative,@AmericanAir narrowly made standby...lots of snags this trip!
12098,negative,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal."
12099,positive,@AmericanAir thanks so much!
12101,negative,@AmericanAir I need a flight out tonight. Isn't there anything else?
12102,positive,@AmericanAir thank you for the confirmation.
12103,negative,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback"
12105,negative,@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help.
12106,negative,@AmericanAir “Inconvenient” is such a convenient word.
12107,negative,"@AmericanAir
 Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag."
12108,negative,"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful"
12109,negative,"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this."
12110,negative,@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed
12112,negative,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm
12113,positive,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.
12115,negative,"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't."
12116,negative,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways.  I ASKED and was told, ""NO."" #thenewamerican"
12117,negative,@AmericanAir good care of their customers if anything happen to then take you @Delta  for getting me back to NYC !! Screw you @AmericanAir
12118,negative,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take
12119,negative,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them
12121,negative,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed
12122,negative,"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh."
12123,positive,@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP
12124,negative,"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a  would-be 5 hr trip. You'll never touch my pets again."
12125,negative,@AmericanAir don't worry you won't steal my money again
12126,negative,@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?!
12127,negative,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa
12128,negative,"@AmericanAir 
It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA."
12129,negative,"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned."
12130,positive,@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie 😄
12131,negative,@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams
12132,negative,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_-
12133,negative,"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!"
12134,positive,"@AmericanAir ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN"
12136,negative,@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?
12137,positive,"@AmericanAir great, thanks!"
12138,positive,@AmericanAir awesome. Thanks!
12139,negative,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?
12140,negative,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings
12141,negative,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice"
12142,negative,"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy."
12143,negative,@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.
12144,negative,"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?"
12145,negative,"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff"
12146,negative,@AmericanAir I'm not sure what happened to my USAirways status when the merger took place.
12147,negative,@AmericanAir can u help rebook passenger via Twitter/DM.  Been on hold for 1.5 hours. Thanks!
12148,negative,"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems."
12153,negative,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.
12154,negative,@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification...
12155,negative,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system.
12156,positive,@AmericanAir thanks!
12157,positive,@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:)
12158,positive,@AmericanAir These are some awesome photos. Thanks for sharing! 😁
12159,positive,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier"
12160,negative,@AmericanAir how about some rampers at gate b40 dfw?   Waiting to be marshaled in
12161,negative,@AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta
12163,positive,Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome.
12165,positive,"@AmericanAir we are off to Kax premium.  Hoping this flight is better food, TV now I know how to work it and service. Tnx"
12166,positive,@AmericanAir @beantownmatty Sounds like a date!
12167,negative,@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican
12168,negative,@AmericanAir another day another grievance with this airline. No customer service
12169,negative,"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO."""
12171,negative,@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait
12172,positive,@AmericanAir Thanks so much!
12173,positive,"“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp"
12174,negative,@AmericanAir @lpalumbo what weather sun is out
12175,negative,@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good
12176,negative,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.
12177,negative,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.
12178,negative,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care
12179,negative,@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir
12180,negative,@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?
12181,negative,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.
12182,negative,@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby.
12184,negative,@AmericanAir you could train your flight attendants to have some manners and decency
12185,negative,@AmericanAir change fee = same price of new ticket... Not logical
12186,positive,@AmericanAir Nice to read it! Thank you very much!
12187,negative,@AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE!
12188,negative,@AmericanAir Fuck you.
12189,negative,"@AmericanAir 
Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????"
12191,positive,@AmericanAir @dfwairport me too!!  LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS!
12192,positive,@AmericanAir Thanks!
12193,negative,@americanair Can someone contact me about my awful experience with american airlines this weekend
12194,negative,"@AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase"
12195,negative,"@AmericanAir your definition and mine of 10 min is vastly different. I understand the need to get off the plane for maint, but be honest."
12196,positive,@AmericanAir @dfwairport you 2 together are the best part of flying!
12197,positive,"@AmericanAir @dfwairport Guys, let it go. http://t.co/vOxcghciJi"
12198,negative,@AmericanAir Is there a way to add my AA number to an itinerary that doesn't involve sitting on hold for 1.5 hours?
12199,positive,@AmericanAir I can hardly believe it! Bundle up and stay warm! 😉
12201,negative,@AmericanAir the flight is not going to make the connection to #MEX #AA2444
12202,positive,@AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work.
12204,negative,"@AmericanAir 1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #AA2444 and..."
12207,positive,@AmericanAir great customer service thanks
12211,negative,"@AmericanAir why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out."
12212,negative,@AmericanAir  we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern
12214,negative,@AmericanAir I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous.
12216,negative,"@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after"
12217,negative,@AmericanAir since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept
12218,negative,@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire
12220,positive,"@AmericanAir 
I still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?"
12221,positive,@AmericanAir if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life.
12225,negative,"@AmericanAir It's been 3 weeks and no reply from customer relations yet.  Running out of time, please help.  request: 1-2888155964    thanks"
12230,negative,@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?
12231,negative,"@AmericanAir @USAirways if this is how your merger is going to go, you fail! Huge probls w/comm on DFW storm. Cxld rtrn flts. NOT COOL!!!"
12232,negative,@AmericanAir why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat
12233,negative,@AmericanAir Flight 2559 it's been delayed every hour since 8:55 am.
12235,positive,Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches.
12237,positive,@AmericanAir well have all day and all the time in the world
12238,negative,@AmericanAir Can't unload flight #3322 because jetway is broken.  #steps #planB? #waiting nearly an hour
12239,negative,"@AmericanAir I'd love to take my seat, but it appears as though someone already has.  #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb"
12242,negative,"@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely!

http://t.co/wDyEkVB1Ze"
12243,negative,@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight?
12244,negative,@AmericanAir The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options.
12245,positive,@AmericanAir oh it's nothing my issue was already resolved and I am in the air
12246,negative,@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska 😒
12247,negative,@AmericanAir I need an answer why we can't get into Wichita Falls.
12248,negative,@AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch >> http://t.co/Ib8kyjBCJM
12249,negative,@AmericanAir I need refund.
12250,negative,"@AmericanAir really needs to get a a clue and start treating people like humans, not animals.  #americandairlinesSUCKS"
12251,negative,@AmericanAir why is raleigh not on the updated southern states advisory???
12252,negative,@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found
12253,negative,@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay
12255,negative,"@AmericanAir stop sending me back to ""customer relations ""I have hand written a letter to them, send in a letter, called them, no help!!"
12256,negative,@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day
12257,negative,"@AmericanAir 
Can you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks"
12258,negative,@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW?
12259,positive,@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint
12262,negative,@AmericanAir Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate w/companies forU!
12263,negative,"@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh"
12264,negative,"@AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length."
12265,negative,@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks.
12267,negative,@AmericanAir Yes I am. 2495/1170. RNO departure at 1229 on 2/25 w/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK
12268,negative,@AmericanAir How are you going to compensate all of whose days/plans have been ruined because of the AA3490 delay/pending Cancelled Flightlation?
12269,negative,@AmericanAir Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL
12272,negative,@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats
12273,negative,"@AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO."
12274,positive,@AmericanAir Thanks for the quick response - it's appreciated!
12276,negative,@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS
12277,positive,@AmericanAir thanks for the update
12278,negative,@AmericanAir thanks for finally letting me get through to book my flight. Frustration  set in... #donedeal #talktoahuman
12279,negative,@AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked
12280,negative,"Yes, and it gets disconnected due to the lack of WIFI strength “@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?”"
12281,negative,"@AmericanAir the communications seems to be an issue too, no?"
12284,negative,@AmericanAir now we are waiting on nitrogen for the struts and the airport nozzle is not calibrated so they are trying to find another???
12285,negative,@AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937
12286,positive,@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday.
12287,negative,"@AmericanAir 
Hello...My baggage has been lost in another city. Can anyone help me with this?"
12288,positive,@AmericanAir my boss is :)
12289,negative,"@AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber."
12292,negative,@AmericanAir I picked the nonstop flight bc I had things to get to. Should’ve taken diff route or airline I suppose!
12293,positive,@AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you 😄
12295,negative,"@AmericanAir Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths"
12296,negative,@AmericanAir but the issue is were waiting on rampers to close the door..only to waste more fuel&likely to be told we need more fuel.#cycle
12297,negative,@AmericanAir Is there lack of communication/competition between the American and the Air by any chance?
12299,negative,"@AmericanAir No, had already waited an hour for it and wanted to get home."
12300,negative,"@AmericanAir 4285. Apparently we’re told, staff on the ground keep promising to come and they don’t."
12301,negative,@AmericanAir over 70 days  no contact from a human or apology letter. @AmericanAir is #yucki. Read all about it soon http://t.co/9R9OmzQAVI
12302,negative,@AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed?
12303,positive,@AmericanAir Thanks guys got some sleep. Hang in there DFW with bad weather.
12304,negative,@AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it?
12305,negative,"@AmericanAir Is it possible to change the FF number on a passenger on a Flight Booking Problems, it won't let me change it?"
12306,positive,@AmericanAir great thank you
12307,negative,"@AmericanAir..still here. feet are freezing b/c doors have been open. Flt time was 8:30.  We have fuel but now waiting for ""rampers"" #AA4285"
12308,negative,"@AmericanAir Just got a call from baggage dept. ""...still looking for your property"". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!"
12310,negative,@AmericanAir there is a fat man stuck in your airplanes bathroom
12313,positive,@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!
12314,negative,@AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports?
12315,positive,@AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault.
12316,negative,"@AmericanAir I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land."
12318,negative,@AmericanAir the whole plane is the same. How old is this plane?  The seats leather is coming apart ay the seams.
12321,negative,@AmericanAir If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!!
12322,negative,@AmericanAir my seat is disgusting. Old and dirty. When are you going to refurbish this plane?  US Air 597 jfk to phx
12324,negative,@AmericanAir I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on...
12325,negative,"@AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?"
12326,negative,"@AmericanAir no repair made to the water line. No potable water on board this flight. ""We will take off soon."" Time for new planes MCI>DFW."
12327,positive,"@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago."
12328,negative,"@AmericanAir I'll be sticking with @southwest in the future. No change fees, first bag free, and stellar customer service."
12330,positive,"@AmericanAir although you have no control of the weather, you came through with a great customer service"
12331,negative,@AmericanAir there is no local agent! There is no person to answer our questions and their phone service is terrible.
12332,negative,@AmericanAir ...2/2 doesn't help me.
12333,negative,"@AmericanAir As I already have a booked flight that I can't use & can't change w/o a $200 fee, Flight Booking Problems a different type of ticket...1/2"
12335,negative,@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight!
12336,negative,@AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print
12337,positive,@AmericanAir I wish I could remember all of their names!
12340,negative,@AmericanAir living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland
12341,negative,@AmericanAir ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220
12342,positive,"@AmericanAir thank you AA, this is how I always start my vacations http://t.co/dzKc3auZU9"
12343,negative,"@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?"
12344,negative,@AmericanAir Customer service provides no wiggle room to change flight without a $200 change fee. @southwest has always been accommodating.
12345,negative,"@AmericanAir flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW!"
12346,positive,"@AmericanAir Yes, thank you. Just not how I wanted to start my vacation!"
12348,negative,@AmericanAir your staff at rsw working the sliver airlines desk is not helpful. We can not get any information about our flight.
12349,negative,@AmericanAir when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft..
12351,positive,@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW
12352,negative,@AmericanAir don't merge with an airline that ain't ready for prime time and book your elite flyers on it! #NotHappy @USAirways #NeedCoffee
12354,negative,"“@AmericanAir: @Dumas2TTG Good morning, Tamara. We'll try to get you comfortably on a flight as soon as we can.”#NoXTraLegRoom #NoCoatCloset"
12355,positive,@AmericanAir made it!  Thanks AA!
12356,negative,@AmericanAir how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci
12357,positive,@AmericanAir why thank you!! Yayayay!!
12358,negative,@AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated
12360,positive,@AmericanAir Thank you for being so responsive on Twitter. Truly impressive.
12363,negative,@AmericanAir @USAirways #Boo! Wack ass terminal 6 @flyLAXairport. No food. No lounge. No Bueno!! Never again!!!
12365,negative,@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!
12366,negative,"@AmericanAir The Wichita Falls Airport is the worst, will never fly in or out again.  Unknowledgeable staff."
12368,positive,"Thank you, @AmericanAir! Much appreciated."
12371,negative,@AmericanAir I’m still waiting - this has been going on far too long. Is there someone I can speak to?
12372,positive,"@AmericanAir mission accomplished today, Thank you!"
12373,negative,@AmericanAir  zoom in on the sauce and potatoes.  This stuff is vile.  And I mean vile. http://t.co/m2PHoavRxC
12375,negative,@AmericanAir - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them
12376,negative,"@AmericanAir when will there be wifi on the DCA-STL route?  2 hour flight, could use some love!"
12377,negative,@AmericanAir   What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm
12378,negative,@AmericanAir  thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better.
12379,negative,@AmericanAir I lost my (basket) ballbag on your plane
12380,positive,@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome.
12381,negative,@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer.
12382,negative,"@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside."
12383,negative,"@AmericanAir Disappointing lack of kindness toward this person. The agent asked her counterparts ""why this person was talking to her""."
12384,negative,"@AmericanAir yes starting w/ flight 1278, getting me home more than 48 hours Late Flightr. record locator BSUXLU"
12385,negative,"@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still ""Now Boarding""..."
12386,positive,@AmericanAir fantastic thanks! Will try and tweet a photo of the view :)
12387,positive,@AmericanAir excellent!  Love you guys!  If it is first class I'll hug ya'll!  See you shortly!
12388,positive,"@AmericanAir Thanks, have emailed them. How long should I expect for a response?"
12391,positive,@AmericanAir great job TYR ground crew...now let's get this bird outta here!!!  Tell flight 3200 to wait on me...be there in 45 mikes!
12392,negative,@AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site.
12394,negative,"@AmericanAir but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform."
12397,negative,@AmericanAir as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated.
12398,negative,"@AmericanAir again, no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that"
12399,negative,@AmericanAir @superyan I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding.
12400,negative,@AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are
12402,positive,@AmericanAir ...have you seen Blue? Go look it up :)
12403,negative,@AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time.
12404,negative,"@AmericanAir really? That's it? Not even a ""we are looking into this to see what happened/what we could do better next time"""
12405,negative,@AmericanAir Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401
12406,positive,@AmericanAir Thank you.
12407,negative,@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible
12410,negative,@AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5/21 should be 5/22 for 2 people
12411,negative,"@AmericanAir having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection?"
12412,negative,@AmericanAir thank you for the robotic and non helpful assistance.
12413,negative,@AmericanAir I fly weekly with you and haven't seen one
12414,negative,"@AmericanAir I would love to say the same but it's not so much. 5hs flight, no internet, no personal A/C, 20yr old plane. #NoFunAtAll"
12415,negative,"@AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&still insist charging crazy fees. Thats service?"
12420,negative,@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction.
12421,negative,@AmericanAir Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all.
12422,negative,@AmericanAir That’s a rather clunky process. Whoever designed that clearly doesn’t understand e-mail 101.
12423,positive,@AmericanAir thanks! Flight 2160 today. Great crew!
12425,negative,@AmericanAir Your customer relations dept has one-way e-mail. How is not allowing responses helpful?
12426,negative,"@AmericanAir If you are sorry, answer my claims (AA Ref#1-2990176298, 1-3001885409 and : 1-3001885409) accordingly, without using ""weather"""
12428,positive,@AmericanAir is rising like the sun at DCA this morning.  @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe
12429,negative,@AmericanAir she has  the guy u served drinks 2  til he needed awheelchair to get off the plane is a more important then the assaulted women
12430,negative,"@AmericanAir there's a lot of talks and no doing. 
MIA-SFO on a 20+ year old plane #nonewplanes #old #shame http://t.co/TwETPXUpPN"
12432,negative,@AmericanAir Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future !
12434,negative,@AmericanAir are you a bot? Haha always same lies from you!
12435,negative,@AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks
12436,negative,@AmericanAir fortunately the window seat was a no-show. Able to scoot over and create space.
12437,negative,@AmericanAir so great AA1103 sitting for an hour first technical problems now what?
12438,negative,@AmericanAir this has to be the absolute WORST EXPERIENCE EVER!
12439,negative,@AmericanAir so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull!
12440,negative,@AmericanAir just need to know why it wasn't done like it was promised it would yesterday
12441,negative,"@AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning"
12443,negative,@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.
12444,positive,"@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service"
12445,negative,@AmericanAir @USAirways So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges?
12446,negative,@AmericanAir 3 months of straight travel ahead. Time to find new airline.
12448,negative,@AmericanAir I'm flying into DCA my bag is at IAD.  I am already Late Flight for my meetings at work.  I will call the number when I land 😭
12450,negative,@AmericanAir face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do......
12451,negative,@AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel.  So until I get to DC argg
12452,negative,"@AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!"
12454,negative,"@AmericanAir You should be apologizing for your rude sales reps and failure to offer anything other than trite, condescending platitudes...."
12456,negative,@AmericanAir is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur
12457,negative,"@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care"
12458,negative,@AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt
12459,negative,@AmericanAir you Cancelled Flight both flights yesterday and rebook me in middle seat. Not acceptable. Upgrade to emergency row would help. #nothappy
12460,negative,@AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from...
12461,negative,@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline
12465,negative,"@AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX"
12466,negative,@AmericanAir what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone
12467,negative,"@AmericanAir machines are broken, lines are out the door for self service, cust. Support, and bag check in."
12468,negative,"@AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep."
12469,negative,@AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues
12471,negative,"@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?"
12472,negative,@AmericanAir needs to get their shit together. 2 counter people & a massive line. People need to catch their flights! http://t.co/4MQFMxeBXt
12473,negative,@AmericanAir I know your policy. Just asking for a little kindness due to extenuating circumstances.
12474,negative,@AmericanAir the pilot her and another flight attendant left walking away laughing.  Just wow
12475,negative,@AmericanAir  oh no she left the counter and went downstairs.  Then she told Elise an agent that joined her not to come over to counter.
12477,negative,"@AmericanAir @Delta Maybe? Long trip, Late Flight night & queues at baggage claims in two terminals, no good. I thought I paid for it 50$ instead."
12478,negative,@AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd
12479,negative,".@AmericanAir (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue."
12481,negative,".@AmericanAir Alright prove it: (1/3) 3 days ago, I sat on a plane at JFK for 3 hrs, deplaned for 3 more, and when I re-boarded..."
12482,negative,@AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error
12483,positive,"@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter."
12485,negative,@AmericanAir Policy makers need to change their mindset on aviation. Flying is not for... http://t.co/DQnn0Rf1V8
12487,negative,"@AmericanAir leave us stranded, send baggage with important medication to different city for 4days&apologise with a $50 voucher. appalling."
12488,negative,"@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping"
12490,negative,@AmericanAir We all did! Skipper's walk-around too :(
12492,negative,@AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system.
12493,negative,@AmericanAir thanks for the canned reply.
12494,negative,"@AmericanAir just went to check into flight 24 hr advance, again husband and I are seated separately for 6hr flight! why does this happen??"
12495,negative,@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information
12496,negative,@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled!
12497,negative,"@AmericanAir I tried when I landed, but there was no-one there.  I've emailed your customer service twice now who don't seem to care."
12498,negative,"@AmericanAir no I've since rebooked with another airline, what I would like is compensation for all the time/money lost!"
12499,negative,"@AmericanAir nothing, you have done enough."
12500,negative,@AmericanAir I was rebooked on a flight that was too Late Flight for my connection!
12501,positive,@AmericanAir Such a suprise! New vanity kit set for frequent travellers 😀 thank you AA! http://t.co/fA7Nygn1Ux
12502,negative,@AmericanAir gah this is so frustrating! Nobody has my address here in the USA. Where are my bags!?!? So disorganised!!!!!!!!!!!
12503,positive,@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-))
12504,negative,"@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!"
12505,negative,"@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide"
12506,negative,@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled.  I'm done with you.
12507,negative,@AmericanAir another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX
12508,negative,"@AmericanAir I tried, EXTREMELY RUDE. Even the supervisor. And when I asked to speak to HIS supervisor I was told no"
12509,negative,"@AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should"
12510,negative,@AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere
12511,negative,@AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp.
12512,negative,@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation
12513,negative,@AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer
12514,negative,@AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude 😡😡
12515,negative,@AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry
12516,negative,@AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible..
12517,negative,"@AmericanAir I did twice.got a letter back saying that your company ""doesn't issue refunds for phone bills"" help!phone will be shut off"
12520,negative,"@AmericanAir TY! But, their site says "" Please note that we do not offer a print subscription service for American Way. ..."""
12521,negative,@AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them
12523,negative,"@AmericanAir after losing my bags for 4 days&charging me $475 to""arrange pick up""in argentina,claiming tollfree: won't reimburse me. Help!"
12524,negative,"@AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine."
12525,negative,"@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?"
12526,negative,@AmericanAir I responded. Your info different than your customer service line
12528,negative,"@AmericanAir will not help us on the phone, at the gate or in checkin. I book travel for clients and cannot believe the lack of service"
12529,negative,"@AmericanAir no no no, YOU DM me, I pay you money and you want to me to reach out to you for help? How about the other way around"
12530,negative,@AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain
12531,negative,@AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible
12532,negative,@AmericanAir that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected???
12534,negative,@AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!!
12535,negative,@AmericanAir *does = doesn't
12536,negative,@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item.
12537,negative,@AmericanAir what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service!
12538,negative,"@AmericanAir @emxlyy ""The wheel was broken when we got it. We swear."""
12539,negative,@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available???
12540,negative,@AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ❤️ these earrings!!
12541,negative,"@AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas.  Baggage was only checked to ORD."
12544,negative,"@AmericanAir you guys Cancelled Flightled my flight for today and booked me for tomorrow, so unfortunately i have rebooked. Thanks"
12545,negative,"@AmericanAir after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour."
12546,positive,@AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay.
12547,positive,@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow.
12548,negative,@AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag.
12549,negative,"@AmericanAir yeah, buy me a @Delta plane ticket from San Diego to Detroit so I can fly one of their planes home tomorrow"
12550,negative,"@AmericanAir nothing to do with Mother Nature, more like poor commutation."
12551,negative,@AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be.
12552,negative,@AmericanAir hey! I have a name issue on my reservation can you help?
12553,negative,@AmericanAir I DM'd you
12554,positive,@AmericanAir thank you! My lost item was located at ORD and is being returned to me.
12555,negative,Why doesn't @AmericanAir provide a means for dialogue?  What is the fear that drives this decision?  #worstcustomerserviceever
12556,negative,"@AmericanAir 2284, four hours Late Flightrs and we are finally flying out...too bad I missed my event"
12557,negative,@AmericanAir please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing.
12558,negative,@AmericanAir it's not only my bag...it's the complete lack of respect when I called. I was hung up on. And it is my daughters bag
12559,negative,"@AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time."
12560,negative,Why doesn't @AmericanAir allow for conversations between upset customers and their customer service?  #worstcustomerserviceever
12561,negative,@AmericanAir  it's not cool that my flight was Cancelled Flightled after sitting on the plane for over an hour. 👎😡✈️ #notahappycustomer #leavingtomm
12562,negative,"@AmericanAir no, you should do something about everything happened yesterday..."
12564,negative,"@AmericanAir Thanks! Bleh, disconnected! Let's try this again!!"
12565,positive,@AmericanAir appreciate it!!
12566,positive,"@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me?"
12568,positive,"@AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition."
12569,negative,@AmericanAir  your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage.
12570,negative,@AmericanAir were stuck on a plane in Dallas that's supposed to be going to Okc. There's an issue w/ the plane. Any idea on how much longer?
12571,negative,@AmericanAir - thanks. She submitted a damaged bag complaint online...is there anything else we can do? #goodcustomerservice
12572,positive,@AmericanAir Thanks!
12573,negative,@AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever
12574,positive,@AmericanAir thanks  you always be my airline of choice when possible
12575,negative,@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain
12576,negative,@AmericanAir Who do I report missing baggage to when baggage claim leaves before midnight?
12577,negative,.@AmericanAir how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks!
12578,negative,@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back
12579,negative,"@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm."
12580,positive,"@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)"
12581,negative,"@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow."
12582,negative,@AmericanAir @united @SpiritAirPR  @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI
12583,negative,@AmericanAir It's sad how I can't afford any long distance trips though. :/
12584,positive,@AmericanAir btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure👌
12585,negative,"@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience"
12587,negative,@AmericanAir that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath.
12588,negative,@AmericanAir it's beyond complicated now and it feels like when I used to fly with United. Platinum means nothing.
12589,negative,@AmericanAir I look forward to hearing back and hope that my next trip will not be like this
12592,positive,"@AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!"
12593,positive,"@AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!"
12594,negative,@AmericanAir - you broke my sick wife's luggage handle going from JFK to LAX...she had to drag her bag thru the airport! #customerservice
12595,positive,@AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum.
12596,negative,@AmericanAir no not yet. Waiting now to be connected to an agent
12597,negative,@AmericanAir when should i expect a response from customer relations
12599,negative,"@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day"
12600,negative,@AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario
12601,negative,@AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH 😁
12602,negative,"@AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?"
12603,positive,@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy.
12607,negative,@AmericanAir #2298. Everyone else  was outstanding.
12608,negative,@AmericanAir the last was 2339 dfw to ord. Not weather reLate Flightd... Austin leg delayed as well
12609,negative,"@AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to."
12611,negative,@AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets
12612,negative,@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv @Cowboycerrone figures right?
12613,negative,"@AmericanAir you know I love this airline, but why are my friends @MEGENTRIPODI @jordnnicole7 having such a problem retaining info they need"
12614,negative,"@AmericanAir $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah ""I"" got it rebooked"
12615,positive,@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3
12616,negative,@AmericanAir you've got to be kidding. Look at the pictures.  I'm hoping it's on the flight that just came in. The whole story is 2 much
12617,negative,"@AmericanAir You're clueless. A kind rez agnt contacted USAir 4me around midnite, told them what to do. If not that I'd have missed funeral."
12618,negative,"Nice try @AmericanAir I heard your crew whisper ""she's still at the hotel, she probably doesn't think she has to work until tomorrow"""
12620,negative,@AmericanAir I'm at the airport right now and your people didn't know how to react and help me with this situation. Very frustrated.
12621,positive,@AmericanAir Thank you
12622,negative,"@AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN"
12623,negative,"@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http://t.co/atwyiFh6Zy"
12624,negative,@AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat.
12625,positive,@AmericanAir No apology necessary. It was wind and I was on Delta. XOXO
12626,negative,@AmericanAir YOU FUCKING SUCK
12627,positive,@AmericanAir thank you
12630,negative,@AmericanAir Is this a serious thread. Maybe you guys should re-read it. #fail
12631,negative,@AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm
12632,positive,@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone.
12633,negative,@AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse
12636,positive,@AmericanAir thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia
12637,negative,"@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer ""service"". Ever. #customerservice #fail"
12638,negative,@AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke
12639,negative,@AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why?
12640,negative,"@AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear"
12641,negative,@AmericanAir 2hr and 20 min delayed...still waiting...you need to do something to improve... http://t.co/1m36NTPTR8
12642,negative,@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?
12643,positive,@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening.
12644,negative,@AmericanAir I booked it on US Airways site. Don't see a Cancelled Flight link :(
12645,negative,@AmericanAir we had to sit in the airport a long periolodicly time. the planes were nasty
12647,positive,@AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644
12648,negative,@AmericanAir Late Flight again geez flt2417 #Late Flight #delays #typical
12650,negative,"@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on."
12651,negative,@AmericanAir absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen.
12652,positive,@AmericanAir Just followed you.
12654,negative,@AmericanAir what can AA do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable
12657,negative,@AmericanAir what is going on with the flight 2417? It has been delay a lot .
12659,negative,@AmericanAir We tried with multiple people. I already sat on the phone for an hour and a half and got nowhere.
12660,negative,@AmericanAir which one.?i have been booked on 6 different ones in the past 2 days
12661,negative,"@AmericanAir Nope. Couldn't make changes online and after 90 mins on hold and time dealing w/ the rude rep, the 24 hour window has closed."
12662,negative,"@AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew"
12665,negative,@AmericanAir unable to access the website.  Will try again.
12668,negative,@AmericanAir Best planes in the business. NOT? AA5411 today. http://t.co/I7Vdi9WqSF
12670,negative,@AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm
12671,positive,Keep it up :) @AmericanAir
12672,negative,@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable.
12673,negative,@AmericanAir thx for the apology.   A commitment to fix your broken system would be better.  Actually fixing it would be better still.
12674,negative,@AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child.
12675,negative,@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke
12676,negative,@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather
12677,negative,@AmericanAir airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will
12678,negative,@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth
12679,negative,@AmericanAir your assistance has not been very helpful frustrating disappointing experience & w/small children very inconvenient
12680,negative,@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight
12681,negative,@AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have
12682,negative,@AmericanAir WHAT IS GOING ON?  This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment.
12683,positive,@AmericanAir I've just received the ticket. Thank you for your help
12685,negative,@AmericanAir This is getting out of hand. I called Reservations to reserve the seats that it won't let me select online and there's a fee...
12686,negative,"@AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen."
12687,negative,@AmericanAir so disappointed with this airline never again will I book with you guys
12688,positive,@AmericanAir thanks
12689,negative,"@AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service"
12690,negative,@AmericanAir Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long?
12691,negative,"@AmericanAir ""sorry you were disappointed"" #outoftouchwithreality #people have kids and jobs"
12692,negative,@AmericanAir @nrosenb1 It's not allowing me to book available seats
12693,negative,"@AmericanAir seriously, all flights from Detroit to Dallas are Cancelled Flightled 2 days in a row. I want to get home & see my wife & kids."
12694,negative,@AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail
12695,negative,@AmericanAir LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier & take me to Dr. appointment. WOW
12696,negative,@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern
12697,negative,@AmericanAir I had an advantage # and you deactivated it. I don't think you should deactivate a customers acct without their knowledge #help
12698,negative,@AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting
12699,negative,"@AmericanAir If it's in my backpack, why do I need to see agent?"
12700,negative,@AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice
12701,negative,@AmericanAir she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u.
12702,negative,@AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help?
12703,positive,"@AmericanAir  TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!"
12704,positive,@AmericanAir Thank you for the response. Much appreciated!
12705,negative,@AmericanAir 4369. about 4 flights all using same gate w/buses to the planes.  Awful boarding process. Hour and a half Late Flight
12706,negative,@AmericanAir is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money?
12707,negative,"@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules.  help!"
12708,negative,@AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help!
12710,positive,"@AmericanAir thanks.  I actually made it, my connection flight was delayed.  Guess all delays are not a bad thing. http://t.co/XGgCNTco8m"
12711,negative,@AmericanAir the issue wasn't a long wait. It was an infinite do loop. Your system didn't let me (or any customer) wait or leave a message.
12713,negative,@AmericanAir thanks to your attendant on flight for advising connect flight held.  Ran with kids and flight departed. Poor service at Miami
12714,negative,@AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys.
12715,negative,@AmericanAir I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! #nothappy
12716,negative,@AmericanAir right so I missed my connection / had a three hour Kay over / then you lost my bag.
12717,negative,"@AmericanAir obviously we did see an agent-booked us for tomorrow morning. No hotel, no transportation. #pregnantwithtwins #stranded #angry"
12718,negative,@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous
12720,negative,@AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting
12721,negative,@AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http://t.co/IMRLAu77iH
12722,negative,@AmericanAir if it I have not rebooked didn't get notified that it was Cancelled Flightled
12724,positive,"“@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.” Always! I adore American Airlines!"
12725,negative,"Without notifying though? “@AmericanAir: @krescate We don't like Cancelled Flightling flights, Kim, but weather has not played nice with us."""
12726,positive,"Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come"
12728,negative,@AmericanAir how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty
12729,negative,@AmericanAir customer service (if you can call it that) refunded my money
12730,negative,@AmericanAir im still on hold...
12731,negative,@AmericanAir you ever wonder why you find yourselves responding to so many customer complaints on twitter? It's because your airline sucks.
12732,negative,@AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?!
12734,negative,@AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal.
12735,positive,@AmericanAir @contactcej thanks!
12736,negative,"@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL."
12737,negative,"@AmericanAir SO BAD service in Miami, AirPort.."
12738,negative,@AmericanAir needs an entire customer service overhaul @Delta would never treat its customers with anything less that A1 service
12739,negative,@AmericanAir are you guys intentionally trying to lose customers and money?
12740,negative,"@AmericanAir why do you continually play the ""according to federal regulations"" every 58 seconds. I could see if you had quicker service..."
12742,negative,"@AmericanAir thanks, but I had to hire a car in Chicago and drive to MKE. Does that mean I have to go to the airport?????"
12743,positive,@AmericanAir the folks at the Executive Platinum desk are great pros.  They understand my displeasure with change fees and switch to SW.
12744,positive,@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process?
12745,negative,@AmericanAir thanks for a Cancelled Flightled flight then a delayed flight and NOT telling us More missed work More $ on hotel #WorstCustomerService
12746,negative,@AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this?
12747,negative,.@AmericanAir Advised GAs and pilot of my flight. Too bad no one took action.
12748,negative,@AmericanAir @USAirways need to be reported to the @BBB_media for their complete disregard for paying customers! #DoNotFlyWithThem
12750,negative,@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it
12751,negative,"@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed."
12752,positive,@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! 👌👌👌
12754,negative,@AmericanAir Gabriela in Miami is a very rude employee.Working the MIA-LGA check In. She made experience unpleasant.  #customerexperience
12755,negative,@AmericanAir ok makes no sense tho Since you'll give me a free upgrade to first.
12756,negative,"@AmericanAir I didn't want to Cancelled Flight, I wanted to take someone off and keep my price. Held at 402, at 10am today 440, now 530"
12757,negative,@AmericanAir it's not about the delay.  It's about the communication.
12758,negative,"@AmericanAir would you like any additional details of my issue? Airport, flight, agent name? Or are you happy w/ this automated lip service?"
12759,negative,@AmericanAir 3611 was supposed to depart at 5:10pm central.  About ready to close the door at 7:34pm central.
12760,positive,"@AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!"
12761,positive,@AmericanAir Absolutely!
12762,negative,@AmericanAir - cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted
12763,negative,@AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault?
12764,negative,@AmericanAir has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION  @ THE SAME TIME.
12765,positive,"@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!"
12768,negative,@AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back.
12770,negative,@AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call
12771,positive,@AmericanAir thanks 😩. idk if it still Late Flight but I hope I get it tonight 😭
12772,negative,@AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow?
12773,negative,@AmericanAir u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco??
12775,negative,@AmericanAir yep as I saidi feel sorry for you that you have to run their account how embarrassing for you
12776,negative,@AmericanAir TSA said there is nothing they could do. But the question is why are your employee's swapping your customers belongings?
12777,negative,"@AmericanAir now I have to wait ""more than 60 minutes"""
12778,positive,"@AmericanAir thanks, me too"
12779,negative,@AmericanAir I need assistance reFlight Booking Problems a flight from dfw to lit
12780,negative,"@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?"
12783,negative,".@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for >40 mins until owner returned, 20+ mins after I reported"
12784,positive,@AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight!
12785,negative,@AmericanAir my Mistake multibillion dollar company
12786,negative,@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this?
12787,negative,@AmericanAir for our delays !!! I'm out of more money because of you
12788,negative,"@AmericanAir I have got a flight for
The next day !! What about a credit ! You guys are a multimillion dollar company give us back a Credit"
12789,negative,@AmericanAir dont send me a tweet to cover your social media complaints. How about sending me a message with a way to resolve?!?! #CustServ
12790,negative,"@AmericanAir @barrettkarabis what a joke you can mail
The receipt !! Yet. We can't mail
Them
A payment and fly before hand right"
12791,negative,@AmericanAir No. It does. You could not be more wrong. http://t.co/66NXZhBbMT
12792,positive,@AmericanAir keep up the good work.  Got me to my destination safe and on time today
12793,negative,"@AmericanAir Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA."
12794,negative,@AmericanAir btr trained gate agts. Im a frequent flyer & have nvr had issue w/my bag 2day I was forced 2 gate check while priority boarding
12795,negative,@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines
12796,negative,@AmericanAir Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere
12797,negative,"@AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund.  Never again"
12798,negative,@AmericanAir improve Envoy's performance.  5th trip through ORD in 2015 I've been delayed for hours because of Envoy.  I could drive faster!
12799,negative,@AmericanAir two Cancelled Flightled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta!
12800,positive,@AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations
12801,negative,@AmericanAir any ways to get through the 50 minute wait to book a flight?
12803,negative,"@AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it."
12804,negative,"@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?"
12805,positive,@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works.
12806,negative,@AmericanAir stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... #logistics #AmericanView
12807,negative,"@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable."
12808,positive,@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud!
12809,negative,@AmericanAir now a delay to the rebooked flight?!
12810,negative,@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error
12812,negative,"@AmericanAir Hey, AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations #, I keep getting hung up on. Advise."
12813,negative,@AmericanAir emailed AAdvantage for status match ... still waiting.  Can't wait to move from @united but help me out here :)
12814,negative,@AmericanAir I'll try to have a great week once I receive it 😩😭💔
12815,negative,@AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair
12816,negative,@AmericanAir What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me.
12817,negative,@AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips
12818,negative,@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?
12819,negative,"@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA"
12820,negative,@AmericanAir  2/2 You took cost for both flights out of my bank account. Now I can't get a refund for 2 weeks? I have been a loyal customer.
12821,negative,@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks!
12822,negative,@AmericanAir you're airline is ridiculous
12823,negative,@AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service!
12825,positive,"@AmericanAir Thank you for the response, we got it resolved at the counter."
12826,negative,"@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed."
12827,negative,@AmericanAir My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help
12828,negative,"@AmericanAir every time I try to call, it tells me to try again Late Flightr and just hangs up."
12829,negative,@AmericanAir rebooked into a different airport. Throwing a wrench into plans 👀
12830,negative,@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably
12831,negative,"@AmericanAir Thx, someone picked up after 45 minutes"
12832,negative,@AmericanAir overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day
12833,positive,@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there!
12834,negative,@AmericanAir that's unacceptable
12835,negative,@AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral
12836,negative,@AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care
12837,negative,@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention
12838,negative,@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem.
12839,negative,@AmericanAir and just bad cs! I will be back on @JetBlue  at least when you stuck they look out for you and apologize for any trouble
12840,negative,@AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking
12841,negative,@AmericanAir a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole
12842,negative,@AmericanAir yes I did but no response.
12843,negative,@AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW
12844,negative,"@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service."
12845,negative,@AmericanAir I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything
12847,negative,@AmericanAir @Rizzilient I booked tickets using miles and need to change the dates.  Have been trying to get to an advantage rep 4 two days
12848,negative,@AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH
12850,negative,@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag!
12851,negative,@AmericanAir it is absolutely unacceptable.  I have been calling all day and am hung up on every time. I just need a 5 minute bit of help!
12852,negative,"@AmericanAir - Envoy Airlines is a disgrace to the AA family.  Nothing but delays and Cancelled Flightlations, week after week."
12853,negative,"@AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents?"
12855,negative,@AmericanAir I've never had anything bad to say until now. No love for faithful customers.
12856,negative,@AmericanAir Also Agent not aware clearly of http://t.co/FWKJ49B1LE
12857,negative,@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice
12858,negative,"@AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify"
12860,negative,"@AmericanAir No Meelan did not afford a supervisor to be included in the conversation, pls check the rec of the call #badcustomerservice"
12861,negative,"@AmericanAir I had it until last night, but because ""severe weather"" I could make the needed changes and now fair goes up 150 each."
12862,positive,@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled!
12863,negative,"@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it."
12864,negative,@AmericanAir what's done is done. Not much you can do at this point. Trip is already over.
12868,negative,@AmericanAir just messaged you. Please have someone contact us immediately.
12869,negative,@AmericanAir why can't @dfwairport have the capability to spread salt on a runway?!
12870,negative,"@AmericanAir 3349, was supposed to be in little rock at 10am this morning."
12872,negative,"@AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall"
12873,positive,@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT
12874,positive,@AmericanAir No worries at all. Y’all have a good one!!
12876,negative,@AmericanAir but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul
12877,negative,"@AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!"
12878,negative,@AmericanAir @USAirways I've tried to be understanding and let you handle the situation but I guess I was wrong about that
12879,negative,@AmericanAir @USAirways over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it...
12881,negative,@AmericanAir @USAirways day has come where I was suppose to get my money back from you but my bank hasn't received anything but after
12882,negative,@AmericanAir no I will be calling corporate!
12883,negative,@AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage
12884,negative,@AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it!
12885,negative,@AmericanAir I Cancelled Flightled my ticket and is taking two months ++ to refund and still waiting!
12887,negative,@AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over
12888,negative,@AmericanAir thanks for being entirely unhelpful and wasting hours of my time today
12889,negative,Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free!
12890,negative,@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http://t.co/Uq2ooPjPwg
12892,negative,@AmericanAir been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!!
12894,negative,@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m
12896,negative,"@AmericanAir oh I did. All I received back was an email saying "" delays happen"".. Uh huh.."
12897,negative,@AmericanAir How do I place it on hold and complete payment? I don't see any way to do that from my reservations page.
12898,negative,@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated
12900,negative,@AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight
12901,negative,@AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane.
12902,negative,"@AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing."
12903,negative,@AmericanAir why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane
12904,negative,@AmericanAir you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho?
12905,negative,@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating
12906,negative,@AmericanAir I understand they're busy & doing their best. My frustration is an automated call changing my flight w/o allowing me to talk
12907,negative,@AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat & now ur not pickng up the phone.Only hve 18 hrs left!
12908,negative,@AmericanAir has been almost a month and still no response to my online complaint/questions. Out $300 because of it.
12909,negative,@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model.
12910,negative,@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS.
12912,positive,@AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks!
12913,negative,@AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume
12914,negative,@AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out.
12916,negative,@AmericanAir I guess it is more BS AirportCardio given you cannot have an on time flight
12918,negative,@AmericanAir you should really explain customer service to your gate agent for 1152 at C4. Couldn't be bothered.
12919,negative,"@AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?"
12920,negative,"@AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up?"
12921,negative,@AmericanAir thanks - I miss my dog and this delay is costing me a lot of money.
12922,positive,"@AmericanAir yes, it says it should be deliver within 6 hours after pick up line."
12923,negative,@AmericanAir I still can't get through to change my flight. This is really important plz help!
12925,negative,"@AmericanAir I ended up emailing my #Complaint to customer.relations@aa.com, hope that works. #TravelProblems"
12926,negative,"@AmericanAir for tomorrow some sites show flight 1642 from ewr Cancelled Flightled, is it?"
12928,negative,"@AmericanAir can lie to you about where your lost bag is, but we are suppose to trust them with our lives thousands of feet in the air..."
12929,negative,@AmericanAir Can't help now as all seats have been taken.  There has to be a way to handle high volume of call days.
12930,negative,@AmericanAir the worst first class boarding service I ever had.
12931,negative,@AmericanAir most disgusting chicken entree I've ever seen.  Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt
12932,negative,@AmericanAir im tryin to book a flight but cant get ahold of anyone!
12934,negative,@AmericanAir finally at final destination but not w/o extra significant travel expenses & missed work. How can you resolve this experience?
12936,positive,@AmericanAir Delaney and Shawn at DFW showed exceptional customer service today. Will happily choose AA whenever possible now! Thank you!
12937,negative,@AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck!
12938,negative,@AmericanAir already shared with them. Nothing done!
12939,negative,@AmericanAir @kanne822 @SouthwestAir is better than AA.
12940,negative,"@AmericanAir I really can't there though to an agent, and I am worried about my reservation. Can you help me out!"
12941,negative,"@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together!"
12942,negative,@AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y?
12943,negative,@AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291
12944,positive,@AmericanAir thanks... I finally got through this afternoon.  :)
12945,negative,"@AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too.."
12946,negative,@AmericanAir WHERE IS MY BAG?!?!?!
12948,negative,@AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes!
12950,negative,"@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available"
12951,negative,"@AmericanAir I paid using Paypal online and after I was charged there was a ""System Error"" which is what I ended up calling about."
12952,positive,@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all
12953,negative,"@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket."
12954,positive,"@AmericanAir thanks, I'll look forward to the response."
12955,negative,@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent!
12956,negative,@AmericanAir yes there's issues on the site as well unfortunately.
12958,negative,@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.
12959,negative,"@AmericanAir Will it be this year, do you think?"
12960,positive,"@AmericanAir thank you, truly appreciate the help, just sent a DM"
12961,negative,"@americanair the best is your 800 message saying to use website and your website is saying you need to call.  If you don't answer, #hardtodo"
12962,negative,@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck
12963,negative,"@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized"
12964,negative,"@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful."
12965,negative,@AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG!
12966,negative,"@AmericanAir hah, best flight attendant response, if you not happy getting screwed over, you have other carriers.   hahahah pathetic"
12967,negative,"@AmericanAir AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to ""weather"", while other flights were still landing at DFW"
12969,negative,"@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck"
12970,positive,@AmericanAir Thank you so much.
12971,negative,@AmericanAir 12 calls in the span of two days........none of which available to speak to someone.  You are un F-in believable.  worst ever
12972,negative,@AmericanAir @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters!
12973,negative,@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes.
12974,negative,".@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now"
12976,negative,@AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat.
12977,negative,"@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?"
12978,negative,@AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day
12979,negative,"@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant"
12980,negative,@AmericanAir will not let me reuse my ticket.  Thus I have booked my vacation with Delta!  Never flying on American again......
12981,negative,@AmericanAir now 2 hrs! Guess I should just hang up & give up on using my award miles before prices jump? Hm thanks http://t.co/LE4H2gTzXZ
12982,negative,@AmericanAir Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now.
12983,negative,"@AmericanAir she was rude, unprofessional,  not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!"
12984,negative,@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW & got here and that was only standby.
12985,positive,@AmericanAir thank you for the assistance
12986,negative,"@AmericanAir Hello, question, How many balloons do you think it will take to life up one of your planes?"
12987,negative,@AmericanAir need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW & find out I can't travel http://t.co/gVgKHbx1RB
12988,negative,"@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim"
12989,negative,@AmericanAir hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me?
12990,negative,@AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain
12993,negative,@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours.  Got a call but was hung up on.
12994,negative,@AmericanAir been on the phone for 47 minutes...said it would be 10...  Any advice?
12995,positive,"@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN"
12996,positive,@AmericanAir thanks. Delivery status??
12997,negative,@AmericanAir I don't believe it's acceptable to have a ticket # changed after check in time & not be notified. Apparently that's standard.
12998,negative,"@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?"
12999,negative,@AmericanAir our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call?
13000,negative,"@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r"
13001,negative,@AmericanAir we did check before going to de airport and everything was fine. #fail
13002,negative,@AmericanAir attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS
13004,positive,@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!
13005,negative,@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation.
13006,negative,@AmericanAir This entire process took sooooo long that no decent seats are left.  #customerservice
13008,negative,@AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http://t.co/cEHrOeurC5
13009,negative,@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all.
13010,positive,@AmericanAir Thank you!!!! I will be there to pick her up on time.
13011,negative,"@AmericanAir the original receipt lists my flight cost as $89ish, and doesn't reflect the use of a voucher"
13013,positive,"@AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion."
13014,negative,@AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you.
13015,negative,"@AmericanAir After being patient about my ""delayed"" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable!"
13016,negative,@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service.
13017,negative,"@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event.  Sent to three gates in the night"
13018,negative,@AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive)
13019,negative,"@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline."
13020,negative,"@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work."
13021,negative,"@AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said ""we are waiting for the mechanics to finish lunch""!"
13024,negative,"@AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST.  I'm having no luck -help!"
13025,negative,"@AmericanAir Was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour."
13026,negative,@AmericanAir You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday.
13027,negative,"@AmericanAir Just called regarding my bag, came in yesterday and no one notified more or updated the online record locator #customerservice"
13028,negative,@AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows.
13029,positive,@AmericanAir thanks
13030,negative,@AmericanAir unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take
13031,negative,@AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply
13033,positive,@AmericanAir THANK YOU!!! 👍👍👍👍👍
13035,negative,@AmericanAir is there a way to reserve my dog’s flight without speaking with a representative? Just was booted from your helpline!
13036,negative,@AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler!
13037,negative,"@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD"
13038,negative,@AmericanAir it's GTSVYB. It says it's Cancelled Flightled when I try to check.
13039,positive,@AmericanAir thank you. They are processing my refund.
13040,negative,"@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?"
13041,negative,"@AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions."
13042,positive,"@AmericanAir Thanks for asking On second plane after maintenance issue, for flight from ORD to LIT. Sitting at gate in very very warm plane"
13043,negative,"@AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the ""flyers right's booklet"""
13045,negative,@AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday.
13046,negative,"@AmericanAir Oh, and losing my luggage #ridiculous # angrybird # where'smybag"
13047,positive,@AmericanAir great job and great service in and out of SDF this weekend during the winter storm.
13048,negative,@AmericanAir please get it together and find my husbands luggage! You're ruining his ski trip to Aspen! 3rd day no luggage.
13049,negative,"@AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain."
13050,positive,@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx
13053,positive,"@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?"
13054,negative,@AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands.
13055,negative,@AmericanAir thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam!
13056,positive,@AmericanAir yes I have. Thanks
13057,negative,@AmericanAir 77min still on hold to chg award travel #sorrynotsorry
13058,negative,@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then...
13059,positive,@AmericanAir i got a new reservation for tomorrow. Thanks!
13062,negative,@AmericanAir still not taking calls ?   Storm ended 2 days ago. Be like pats and #doyourjob
13063,positive,"@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!"
13065,positive,@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!!
13066,negative,@AmericanAir not helpful
13067,negative,"@AmericanAir you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt"
13069,negative,@AmericanAir hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b
13071,negative,"@AmericanAir 2 hours now!  No I'm not patient.  Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold"
13072,negative,@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.
13073,negative,@AmericanAir no standby line update online or on app either is troubling
13074,negative,"@AmericanAir No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis"
13075,positive,"@AmericanAir thx, just sent the DM"
13076,negative,@AmericanAir Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up!
13077,negative,@americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it.
13078,negative,@AmericanAir 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl
13079,negative,@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line.
13080,negative,@AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM.
13081,negative,"@AmericanAir ""bag has not yet been located"". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?"
13082,negative,@AmericanAir FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!
13083,negative,@AmericanAir @maxfitgirl29 next time fly Southwest...
13084,negative,@AmericanAir Still on hold. Way to suck.
13085,positive,@AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA!
13086,negative,@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be
13087,negative,"@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox."
13088,negative,@AmericanAir get me outta here
13089,negative,@americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung up…
13090,negative,@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions
13091,negative,@AmericanAir don't they already know ?  Isn't everyone sharing how nasty the food is? It's not even close to decent.
13092,positive,@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate.
13093,negative,@AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it
13094,negative,"@AmericanAir On hold since 5am. When no one can get to the airport, Cancelled Flight flight, don't make us pay huge fee to change flight."
13095,positive,@AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga
13098,positive,"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!"
13099,negative,"@AmericanAir so if your genuine, give me your opinion  on what occurred last night 445 fly  from phl, to mia. No assistance at airport"
13100,negative,@AmericanAir How can I get a flight change while in the air? Delays causing a missed connection again. There is 1 seat for Late Flightr
13101,negative,@AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me.  This is why you lose customers
13102,negative,"@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight & been on hold all day."
13103,negative,@AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ??
13104,negative,@AmericanAir Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day.
13105,positive,@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.
13106,negative,@AmericanAir I paid seat upgrade b4 the severe weather.  Got booked on another flight but did not get upgrade. Was calling to inquire. HELP!
13107,positive,@AmericanAir thanks!
13108,positive,@AmericanAir well Done all of you xx
13109,positive,"@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info."
13110,negative,@AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister
13111,negative,@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us.
13112,negative,"@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too"
13113,negative,@AmericanAir When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call Late Flightr..
13114,positive,@AmericanAir My father loved working for you as well as PanAm
13115,negative,@AmericanAir 249 EWR - DFW is now stopping BNA to refuel 4 bad weather? Are YOU just trying to get the plane closer 2 DFW then Cancelled Flight on us?
13116,negative,"@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available."
13117,negative,@AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain
13118,positive,@AmericanAir  CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out!
13119,negative,@AmericanAir we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service.
13121,negative,@AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true
13125,positive,@AmericanAir thanks for keeping us safe
13126,negative,"@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport
Lots of info available of #winterops"
13128,negative,@AmericanAir you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight!
13129,negative,@AmericanAir been calling for over 24hrs now and getting no where but told to call back by the automated system is extremely frustrating
13130,negative,@AmericanAir just sad that even after spending so much on tickets all I wanted was for my wife to still go with her sister and no help
13131,negative,@AmericanAir @USAirways you can help by now finding my baggage!!  Reply to me ASAP with who I can direct details to.
13133,negative,"@AmericanAir 4hrs Late Flightr i get a call back, and immediately disconnected"
13134,positive,"@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)"
13135,negative,@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening.
13136,negative,@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous
13137,negative,@AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that.
13138,positive,@AmericanAir THANK YOU FOR ALL THE HELP!  :P You guys are the best.  #americanairlines #americanair
13139,negative,@AmericanAir @derekc21  Hello any one out there ? have you forgotten me ?  I need a  luggage # for BA.  Your dropping the ball here .
13140,negative,@AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this?
13141,negative,@AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm
13142,negative,@AmericanAir  terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage
13143,negative,@AmericanAir really
13144,negative,@AmericanAir how can I when system always hangs up on me?
13146,positive,@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!
13147,negative,"@AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing."
13148,negative,@AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24.
13150,negative,@AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply
13151,positive,@AmericanAir thanks.....
13152,negative,"@AmericanAir seriously, you treat your passengers like shit."
13153,negative,@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay
13154,negative,"@AmericanAir got it, so it's just paying extra not to sit in the way back. Awesome. Never again."
13155,negative,"@AmericanAir Define ""sincerely"". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media."
13158,positive,"@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation! 
#thanksamericanairlines"
13159,negative,"@AmericanAir follows the Talent PM of #BDSM porn site http://t.co/UQGW6qsFFU. New ""Economy Dungeon"" class coming? http://t.co/pl9Sop5IHu"
13160,negative,@AmericanAir @usairways who is the next stop after customer service.
13161,negative,@AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email.
13162,positive,"@AmericanAir sure, thank you!"
13164,negative,@AmericanAir I'm trying to make a reservation with a < 2 year old lap child. Don't see any option online. How do I proceed with reservation?
13165,negative,"@AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on"
13166,negative,@AmericanAir my flight 1337 is Cancelled Flightled.  Can you let me know what my new flight info is?
13167,negative,@AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB
13170,negative,@AmericanAir My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email
13171,negative,@AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta
13172,negative,"@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up."
13173,negative,"@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didn’t call back. #help"
13174,negative,"@AmericanAir Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable"
13175,negative,@AmericanAir That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now???
13176,negative,@AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged😡😡
13177,negative,@AmericanAir How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight & been on hold now for 1hr 49min
13178,positive,@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service!
13179,negative,"@AmericanAir No! We departed 24 hours Late Flightr, with a crazy crew. One of the lady simply freaked out and got away from job before departure."
13180,negative,@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options
13181,negative,@AmericanAir 2 months and still no exec platinum member cards. What gives?
13182,negative,"@AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts"
13183,negative,@AmericanAir you can tweet but not call! You're like a bad boyfriend!
13184,positive,.@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one.
13185,positive,@AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is.
13186,negative,@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA.  Can you help?
13187,negative,"@AmericanAir Oh,i already have turned  itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability"
13188,negative,@AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again.
13189,negative,@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink
13190,negative,@AmericanAir @CNN @nbsnewsr @cnnbrk except you aren't working with her @AmericanAir youve done nothing to help
13192,negative,@AmericanAir you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help
13193,negative,@AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service.
13194,negative,@AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay
13195,negative,@AmericanAir I need to rebook and I cannot get an agent. Can you help?
13196,negative,@AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us
13197,negative,"@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code"
13198,negative,"@AmericanAir Well if you won't let me handle my reservation/change online, & your Reservation call # hangs up on me wtf do I do?? Bullshit."
13199,positive,"@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!"
13200,negative,@AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help?
13202,negative,@AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back
13204,negative,"@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!"
13206,negative,@AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help?
13207,negative,@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some...
13208,negative,@AmericanAir you're not finding it bc @united  rebooked us on your airline when they realized they couldn't get us home - and we're at ORD
13210,positive,@AmericanAir Thank you.
13211,negative,@AmericanAir boarded flight 2334 at 8:30am.  Now 11:40.  Still sitting on runway.  Lots o fun
13212,negative,@AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter
13215,negative,@AmericanAir flight home Cancelled Flightled today.  Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline
13216,negative,@AmericanAir @justynmoro I totally agree.  You get the automatic phone attendent that goes NO WHERE and hangs up.  Lousy service!
13218,negative,@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through.  This is not what I expected.
13219,negative,@AmericanAir customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems!
13220,negative,@AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again
13221,negative,@americanair why am I not being given a callback option??! Why has this service been turned off?
13222,negative,"@AmericanAir I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight?"
13223,negative,"@AmericanAir You didn't call, did you. Try it, and then you'll understand.  It's not possible to reach an agent,I don't know what else to do"
13224,negative,"@AmericanAir Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us."
13226,negative,"@AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone?  I can't wait 2 hours.  :("
13227,negative,@AmericanAir make that 7hours now
13228,positive,"@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ✈️"
13229,negative,@AmericanAir How am I supposed to Cancelled Flight it if I can't do it online?  I don't want to lose all the funds on the ticket.  HELP!!! :(
13230,negative,@AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend
13231,negative,@AmericanAir I need HELP!  I'm trying to Cancelled Flight a flight before it takes off but I can't get a hold of ANYONE because all lines are busy.
13232,positive,@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia 😜✈️ #GoingForGreat
13233,negative,@AmericanAir Trying  to Cancelled Flight fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. #thankU
13234,negative,@AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change
13235,negative,"@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes."
13236,negative,@AmericanAir wish you had a better mobile app.  You should look at the app from @united as it is much more seemless to check in
13237,negative,@AmericanAir delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag
13239,negative,"@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA"
13240,negative,@AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children.
13241,negative,"@AmericanAir long mait. Repair wait at gate - Capt Said ""paperwork formality""- forced to check bag rudely-returning CC reader doesn't work"
13242,negative,@AmericanAir One hour to check in is 45 minutes too long. MIA FAIL.
13243,negative,@AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel
13244,positive,"@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}"
13245,negative,@AmericanAir I can't get through to a customer rep to help me out. This is the only option I have got.
13246,positive,@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone!
13248,negative,@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at.
13249,negative,"@AmericanAir @USAirways ""ma'am if you have a complaint you should visit our customer service desk"" {sees line ~45 people deep}"
13250,negative,@AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face
13251,negative,"@AmericanAir So much for Status, EP and 1.5 million miles.  Revenue First class ticket and Im sitting in Coach thanks your rude CS staff"
13252,negative,@AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows...
13253,negative,@AmericanAir I DM'd you. Anything you can do?
13254,negative,"@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra"
13255,negative,@AmericanAir this is all i gotta say to y'all & your staff... for real http://t.co/rKPRxTGvfL
13256,negative,"@AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC"
13257,negative,@AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today?
13258,negative,"@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold"
13259,negative,@AmericanAir refund
13260,negative,@AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time?
13261,negative,@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE.
13262,negative,"@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional"
13263,negative,"@AmericanAir SJC->LAX. After the fourth time, I gave up!"
13264,negative,@AmericanAir my flight to San Angelo via Dallas from Orlando Cancelled Flighted help! On hold and disconnect
13265,negative,@AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide?
13266,negative,@AmericanAir your staff at JFK airport are discussing the way we we're left stranded
13267,negative,@AmericanAir Can you add my KTN to an existing reservation? It's not letting me add it online....
13268,negative,@AmericanAir still no response from AA. great job guys!
13270,negative,"@AmericanAir confused at the definition of a ""preferred seat."" I paid extra for one and got a regular seat with no legroom. Unimpressed."
13274,negative,"@AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help?"
13275,negative,@AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL
13276,negative,@AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights.
13277,negative,@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous
13278,negative,@AmericanAir I dmed
13279,negative,@AmericanAir don't see response!
13280,positive,"@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face"
13281,negative,@AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME!
13282,negative,@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation!
13283,negative,"@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated"
13284,negative,"@AmericanAir @united wrote back saying 'it's been a challenging week...that's for sure"" - no shit."
13285,negative,"@AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru"
13286,negative,"@AmericanAir @united week is going to make up for anything, or put me at ease.  You should be asking me how you can fix things, how to..."
13287,negative,@AmericanAir @cnnbrk they didn't address the assult or drinks spilled on her  the drunk passenger had to have a wheelchair to get off plane
13288,negative,"@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me ""it's been a challenging"""
13289,negative,@AmericanAir Priority baggage evidently means it comes out last
13290,negative,"@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client"
13291,negative,@AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars...
13292,negative,"@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now."
13293,negative,"@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me..."
13294,negative,@AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a...
13296,negative,@AmericanAir @cnnbrk she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help
13297,negative,@AmericanAir please improve business extra flight reservation process. can't book online?  what century are we in? 25 min+ on hold
13298,negative,@AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks
13299,negative,@AmericanAir the most stressful morning and still had to pay to check a bag. LAX is a madhouse with a lot of angry customers. Yikes
13301,negative,"@AmericanAir as of now, will do my best to never fly w/ #AmericanAirlines ever again. Y'all have made this a day to remember."
13302,negative,"@AmericanAir 4 phone calls, 2 hrs of being sent back & forth between two lines in the terminal and it's the skycap that finds a solution"
13303,negative,@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway.
13304,negative,@AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not?
13305,positive,@AmericanAir thank you for responding rather quickly btw
13307,negative,@AmericanAir thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos & the reps refused to print the ticket
13308,positive,@AmericanAir ok thank you!
13310,negative,@AmericanAir Cancelled Flighting my flight today because of weather in Dallas without being charged?
13311,negative,@AmericanAir No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet.
13312,negative,@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand.  #allrepresentativesbusy #nooption
13313,positive,@AmericanAir Thank You! CC: @packermama1
13314,negative,"@AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with"
13315,negative,@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?
13316,negative,"@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't."
13317,negative,@AmericanAir yes but not with much help from you guys
13318,positive,@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst
13319,negative,"@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--"
13320,negative,"@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!"
13323,positive,@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks
13324,negative,"@AmericanAir My reservation is on hold, not me.  Wish I was on hold but that's not possible with the phone issues at #americanair"
13325,negative,@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger.
13326,negative,@AmericanAir You are having phone issues.  Please fix it!!!!
13327,negative,"@AmericanAir I can't!!!  No one can't get to ""hold"".  You can't get past the automated reply.  It hangs up on you.  #FRUSTRATED"
13328,negative,@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again
13329,negative,@AmericanAir is your website down? I haven't been able to check in to my flight all morning.
13332,negative,@AmericanAir My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home!
13333,negative,@AmericanAir I tried that & they have been disrespectful not professional & my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP
13334,negative,@AmericanAir - answer the phones.  Trying to change a reservation and haven't been able to get a human to pick up in two days.
13335,negative,"@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset"
13336,negative,"@AmericanAir flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer..."
13337,negative,@AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please.
13338,negative,@AmericanAir =UNAmerican Airlines just lies and poor customer services...
13340,negative,@AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in 😥😥
13342,positive,@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!
13343,negative,@AmericanAir yes. Just sayin' that was a particularly poorly handled situation.
13344,negative,"@AmericanAir I had to pay extra $$ cos that flight was ""no longer available"" just because it wouldn't accept my US Card for a 1 way into NYC"
13345,negative,@AmericanAir - And @AirSouthwest  had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?
13346,negative,@AmericanAir can you?
13347,negative,@AmericanAir Could have voided the ticket since it was > 24hrs since Flight Booking Problems. Are you going to waive the fees? Still can't get through.
13348,negative,"@AmericanAir - So does that mean your other flights going into Buffalo from other locations, you don't care about their safety?"
13349,negative,"@AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable"
13350,negative,@AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you?
13353,negative,@AmericanAir you're almost as bad as @united
13354,negative,@AmericanAir @USAirways use the app you say?? http://t.co/WnY9TzsR8N
13355,negative,@AmericanAir there is two hour wait
13356,negative,@AmericanAir can't get thru to anyone on phone
13357,negative,"@AmericanAir  when do you anticipate decisions for Cancelled Flightlations at DFW tomorrow morning? Need to rearrange hotel reservations, etc. ASAP!"
13359,negative,@AmericanAir I've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. Please advise!
13360,negative,"@AmericanAir @USAirways ""but I take meds that make me severely dehydrated"" {sigh}"
13361,negative,"@AmericanAir dm me your email address,  I will tell you my ordeal, then you tell me what you think is fair"
13362,negative,@AmericanAir I did set up notifications through AA & Us airways. still nothing
13363,negative,@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day
13364,negative,"@AmericanAir  upon entering plane to 2 @USAirways stewardesses: ""can I have some water?"" ""no we don't do that. please take your seat"""
13365,negative,"@AmericanAir The website won't let me view my reservation due to ""changes made outside http://t.co/nwF2FkA8fY"". I'm on hold now to get help."
13367,negative,@AmericanAir @USAirways outbound flight: 2 hour delay b/c air traffic & 2 gate changes dividend miles member gets no email or text updates
13368,negative,@AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled
13370,positive,@AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife
13372,negative,@AmericanAir it's not a friend it's a legally required chaperone on a school trip.
13373,negative,@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled
13374,negative,"@AmericanAir it's more than technical problems. #frustrated #answerthephone 
Res. on hold and can't get thru to use a credit to pay for it"
13376,negative,"@AmericanAir Cancelled Flighted flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv"
13377,negative,@AmericanAir on hold again....estimated 2 hr hold
13378,negative,@AmericanAir they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help
13379,negative,"@AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch"
13380,negative,@AmericanAir at gate c11. Your gate agents are turning paying customers away in favor of non revs
13381,negative,@AmericanAir the one at 11:30am? My app still shows it as on time!
13382,negative,@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out.
13383,negative,"@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire"
13384,positive,@AmericanAir  thanks hoping that by wed I can get back to DFW
13386,negative,@AmericanAir keep trying to call to change reservation and you keep hanging up on me
13387,positive,@AmericanAir Will do. Appreciate the replies though.
13388,positive,@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie
13390,negative,@AmericanAir BRING MY FIANCÉ @meerikangas BACK TO ME!
13391,negative,@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!
13392,positive,@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead.
13393,negative,"@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?"
13394,negative,@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs
13395,negative,@AmericanAir work would be much better with my lesson plans and music for my classes today.
13396,negative,@AmericanAir your call system is a fucking joke
13400,negative,@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30.   No answer on your phone. Have young children.  HELP!
13401,negative,"@AmericanAir It's our honeymoon,I paid extra business. I was sitting next to my bride, you bumped me because of status. Disgusted"
13402,negative,@AmericanAir Deplaned for the 3rd fucking time. Fuck you AA.
13403,negative,@AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours
13404,negative,"@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?"
13405,negative,@AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do?
13406,negative,"@AmericanAir you Cancelled Flightled my flight due to ""weather"" when others are flying out just fine.  No compensation, no resolution.  Incompetent."
13407,negative,@AmericanAir 8 hours on the phone yesterday.  Really?  Still doesn't pick up status on US Air flight.
13409,negative,@AmericanAir worst experience ever. @VirginAmerica all the way!
13410,negative,@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution
13411,negative,"@AmericanAir I fail to see how telling a caller that a bag may take ""18 hours"" to get from JFK to Brooklyn is ""the best we can"""
13412,positive,@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service
13413,negative,@AmericanAir it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back.
13414,negative,@AmericanAir please message me for assistance - can't get through to anyone.
13416,negative,@AmericanAir I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude
13417,negative,@AmericanAir how comes no one has answered my calls or emails?
13418,negative,@AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful.
13419,negative,"@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice"
13420,negative,@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX.
13422,positive,@AmericanAir thanks for responding ... will do!
13423,negative,"@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology"
13424,negative,@AmericanAir  I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!!
13425,positive,@AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight?
13426,negative,@AmericanAir #horriblecustomerservice # rudestaff # incompetentmanagers
13428,negative,@AmericanAir @Eleonora7 good luck I've been waiting a week
13429,negative,@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn
13430,negative,"@AmericanAir that would be appreciated. Just please don't send me to the same page with long form & limited characters.
Direct email?"
13431,negative,@AmericanAir this is the biggest joke of #customerservice I've ever seen from a  ✈️ brand http://t.co/XHSUUpHeZe
13432,negative,"@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love..."
13433,negative,@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed.
13434,positive,@AmericanAir thank you so much that helps a lot.
13435,negative,"@AmericanAir I understand that, but I'm not even being put on hold - it says ""try again Late Flightr, goodbye""."
13436,negative,@AmericanAir I do not need an apology. I need you to fix it in a competent manner.
13437,negative,@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio.
13438,negative,@AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow!
13439,negative,@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.
13441,negative,@AmericanAir But you called me - and hung up.
13442,positive,@AmericanAir thank you!
13443,negative,@AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now & FA won't have the uncomfortable convo w pass.
13444,negative,"@AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet."
13445,negative,"@AmericanAir my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!"
13446,positive,@AmericanAir in miami and the  agents Rachel Wong and Marisol Pimentel were very  pleasant in a world of chaos a BIG .thank u
13447,negative,@AmericanAir I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me?
13449,negative,@AmericanAir why Cancelled Flight #1605 on 6/25 & 6/28? Flights now 4 hrs longer &  have layovers. Too Late Flight to find a reasonably priced alternative.
13450,negative,@AmericanAir I don't know who that may be. I was also working from home. Thanks for nothing.
13451,negative,@AmericanAir I called the EP line and 4 hours Late Flightr I was called back.  I sat on hold for over a hour to US Airways and then cut off
13452,negative,@AmericanAir my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options?
13453,negative,@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight.
13454,negative,"@AmericanAir @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked."
13455,negative,.@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through.
13456,negative,"@AmericanAir Telling frustrated customers ""we are super busy, please call back Late Flightr kthxbai"" and then hanging up is not the best practice."
13457,negative,@AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward
13458,negative,@AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer
13459,negative,@AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information
13460,negative,@AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW.  Hope you go bankrupt!
13461,negative,@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs & have no place to go. Can't keep calling.
13463,positive,@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA!
13464,negative,@AmericanAir requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks
13465,negative,@AmericanAir will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate.
13466,negative,@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying.
13468,negative,"@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst"
13469,negative,@AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message.
13470,negative,@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined.
13471,negative,@AmericanAir Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane?
13472,positive,"@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? 😋I love the company!"
13473,negative,@AmericanAir Not very helpful if my flight is already Cancelled Flightled! What about reFlight Booking Problems? AA has my email and cell - yet no notifications.
13474,negative,"@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi  one night .  we need to  use our abilities to make magic ."
13475,negative,@AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job
13476,negative,@AmericanAir Trying to make an online Flight Booking Problems one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??!
13477,negative,@AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours!
13478,negative,@AmericanAir haha I did. They said it wasn't their fault somehow? You guys r a joke
13479,negative,"@AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA"
13480,negative,@AmericanAir 2days 2plains 2fails
13481,negative,@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. 😢 I'll never get back to work
13482,negative,"@AmericanAir  so far all I am getting is ""maybe your bag will come today. We don't know."" Website says ""status unknown""- can you help?"
13483,negative,"@AmericanAir My flight 1108 was Cancelled Flightled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help!"
13484,negative,@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply?
13485,negative,"@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics..."
13486,negative,last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come!
13487,negative,@AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs
13488,positive,"@AmericanAir no worries, loved flying with you guys. Thanks!"
13489,negative,@AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!
13490,negative,"@AmericanAir Understood. Integration takes time, but no excuse for poor customer service"
13491,negative,@malhoit at least you got a response from @AmericanAir via Twitter. I went 0 for 2 yesterday.
13492,negative,"@AmericanAir I am, called Paris office this morning again, still waiting. It is in Miami but apparently tag was ""taken off"""
13493,negative,@AmericanAir Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned
13494,positive,@AmericanAir would also like say kind move on adding the points !
13495,positive,"@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot"
13496,negative,@AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass
13497,negative,"@AmericanAir all right, but can you give me an email to write to ?"
13500,negative,@AmericanAir I called reservation at 1 am and I'm still waiting for someone to call me back
13501,negative,@AmericanAir a confirmed flight. I'm so done! Thanks for nothing!
13502,positive,@AmericanAir Not necessary.  I am confident the excellent in-flight staff will make the appropriate report.
13504,positive,@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.
13505,negative,@AmericanAir no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for
13506,negative,"@AmericanAir If you care, could you have someone call me to explain what is going on."
13507,negative,Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!!
13508,negative,@AmericanAir from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got Cancelled Flighted
13509,negative,@AmericanAir  help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for  3 hours. Need to be booked on next flight out.
13510,negative,@AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back
13511,negative,@AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put
13512,negative,@AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave?
13513,negative,"@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool"
13515,negative,@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD
13516,negative,@AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help !
13517,negative,@AmericanAir is flight 1318 Cancelled Flighted or not? No word from the ground staff.
13518,negative,"“@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked?” -got call back after 10 hours. Bad."
13519,negative,"@AmericanAir I'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!There're few places left"
13520,negative,@AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA!
13521,negative,"@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW"
13522,negative,@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored.
13523,negative,@AmericanAir I am still waiting for that call back. Stranded and no one to talk to
13525,positive,@AmericanAir Karen Riedel is a rock star employee and a miracle worker.  I really appreciated her help this morning!
13526,negative,@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!!
13527,negative,"@AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them."
13528,negative,@AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation.  When is it going to be done?
13529,negative,.@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night.
13530,negative,@AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous.
13531,negative,@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers.
13532,negative,@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines
13535,negative,@AmericanAir that is absolutely false stmt.  You have a comedy of errors incl no catering etc #GetYourActTogether
13536,negative,@AmericanAir how do I see your report team?
13537,negative,@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system.  #AmericanAirlines
13538,negative,"@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have ""grounded"" me today #painandsuffering"
13539,negative,"@AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP."
13540,negative,@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours.
13541,negative,@AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr???
13542,negative,"@AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not ""scheduled"" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u"
13543,negative,@AmericanAir I remained on hold for 2 hrs to resolve my flight schedule & your system hung up on me. #unhappycustomer
13544,negative,@AmericanAir. For two days now I have been trying to reach #AmericanAirlines customer service to change my flight.
13545,negative,@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated!
13546,negative,@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again.
13547,negative,@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it.
13548,negative,"@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help"
13549,negative,"@AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back"
13550,negative,"@AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right?"
13551,negative,@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable.
13552,positive,@AmericanAir thank you!
13553,positive,@AmericanAir I Love American Airlines :D
13554,negative,"@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are ""dead air""."
13555,negative,"@AmericanAir , I was told my flights 2516 & 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call"
13556,positive,@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!!
13557,negative,"@AmericanAir husband & I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this?"
13558,negative,@AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated
13559,negative,@AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time!
13561,negative,@AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside
13562,negative,"@AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday."
13563,negative,@AmericanAir thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff
13564,negative,@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi
13567,negative,@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?!
13568,negative,@AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now???
13569,negative,@AmericanAir - cruel & unusual to Cancelled Flight flight w/o notice & make someone stay on hold for 30min & listen to the same ad in a loop
13570,negative,@AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!!
13571,negative,@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http://t.co/CS1673hrqQ
13572,positive,@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though!
13573,negative,@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please???
13574,negative,"@AmericanAir i tried all day. Have been disconnected due to ""heavy call volume."""
13576,positive,@AmericanAir Thanks :-) Good to be back safely. See you again soon!
13577,negative,"@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow"
13578,negative,@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview
13581,negative,@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous
13582,negative,@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance?
13584,negative,@AmericanAir Please stop changing my flights for Spring Break. This is the 5th time!
13585,negative,@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good
13586,negative,@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together.
13587,negative,"@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever."
13588,negative,@AmericanAir Flight AAL65 declared state of emergency? Squawking 7700...
13589,negative,@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather✈️
13590,negative,@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy
13591,negative,@AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled!
13592,negative,@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline.
13593,positive,"@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)"
13594,negative,@AmericanAir 953 our  fligth Somthing to talk  about this?
13595,negative,@AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy
13596,negative,@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all
13597,negative,@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday.
13598,positive,@AmericanAir thanks. They did not charge anything in the end so all is good.
13599,positive,@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn!  Nice start to the day!
13600,negative,@AmericanAir been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok?
13601,negative,"@AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help."
13602,negative,"@AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been ""reticketed"" on."
13603,negative,"@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried."
13604,negative,@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in
13605,negative,"@AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to"
13606,negative,@AmericanAir are you ignoring me on purpose? It was sad enough having your automated system hang up on me 😭
13607,negative,@AmericanAir who do I need to talk to to get a full refund on my trip? Your call center offers no assistance.
13608,negative,@AmericanAir why wont you find my luggage without blaming everyone else?
13609,negative,@AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure
13611,negative,@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you
13612,negative,@AmericanAir I was just called abt my flight Cancelled Flightlation- a flight that was Cancelled Flightled at 10:30a Sunday. Two 4:00a calls are not okay.
13614,negative,"@AmericanAir Thank you for the worst experience ever on an airline, from me to you, I hope your embarrassed as an airline. Pathetic"
13617,negative,"@AmericanAir @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace!"
13619,negative,@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep?
13620,negative,@AmericanAir at 5 am and have no clue if we have a place to stay or not
13621,negative,"@AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call"
13622,negative,@AmericanAir extra night we have to stay in San Juan now. How can I check on that?
13623,negative,@AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the
13624,negative,@AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning.
13627,negative,@AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6)
13628,negative,@AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload
13629,negative,@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student.
13630,negative,"@AmericanAir How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks"
13631,negative,@AmericanAir I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will.
13632,negative,@AmericanAir me because it might not be so urgent for you but it really is for me. (5)
13633,negative,@AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4)
13634,negative,"@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay."
13635,negative,@AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me?
13636,negative,"@AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)"
13637,negative,@AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2)
13638,negative,"@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1)"
13639,negative,@AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min
13640,positive,"@AmericanAir Yep, was in one of my other camera memory card :D"
13641,negative,"@AmericanAir is terrible, my flights Cancelled Flighted and i've been on hold for the past 4 hours. Never again."
13642,negative,@AmericanAir I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful
13643,negative,@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend
13644,negative,@AmericanAir Hands down the worst airline to travel with. Really really fucking bad.
13647,negative,@AmericanAir is the 24/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help.
13648,negative,@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs
13649,negative,@AmericanAir No it isn't -  sheer incompetence was reigning at DFW today. I was there. On a plane on the GD runway. I doubt you were.
13650,negative,"@AmericanAir yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying, I'm rethinking that..."
13651,negative,@AmericanAir still waiting on a dm response..... #sloooowresponses
13652,negative,@AmericanAir @robinreda that can be a stop over before Paris. You are an embarrassment
13653,negative,@AmericanAir @robinreda being stuck two days in the airport is not something pretty normal. I am positive you can find a plane to Europe
13654,negative,@AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items
13655,negative,@AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate!  I have patience but none for incompetence.
13656,negative,@AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME.  Like the worst prank call EVER!!
13657,negative,"@AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!!"
13658,negative,@AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset
13660,negative,"@AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing"
13661,negative,@AmericanAir flight Cancelled Flighted! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel
13662,negative,@AmericanAir working over time tonight?  Got delayed 2 days .. In SJU .. Could be worse :)
13663,negative,@AmericanAir it doesn't allow me to hold. That's the problem.
13664,negative,@AmericanAir has to be the worst airline in the world #yousuck #horrible #Oscars2015
13666,negative,".@AmericanAir @USAirways Add insult to injury you guys ""misplaced"" my bag. 

Can't believe you have to pay money to be treated this poorly."
13667,negative,@AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08
13668,negative,@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems
13669,negative,@AmericanAir Please REPLY!  How do you mess up my rebook TWICE???
13670,negative,"@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz"
13672,negative,@AmericanAir my flight tomorrow is Cancelled Flighted you guys just keep letting me down
13673,positive,@AmericanAir Thanks for the champagne  AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX
13674,negative,"@AmericanAir I'm beyond confused here. why would you offer an earlier flight?? when they Cancelled Flightled 2222, I asked for TUES. please fix!"
13675,negative,@AmericanAir I'm in MEX.  I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help.
13676,negative,@AmericanAir my mom’s flight tomorrow Cancelled Flighted w/ no notice. Phone system said callback in 2 hours and it’s been 4. I need to go to bed!
13677,negative,@AmericanAir I'm trying to reach the advantage department to add my number to a recent flight
13678,negative,@AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely.
13679,negative,@AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...& don't  believe their lies!!!!
13680,negative,@AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay
13681,negative,@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up
13683,negative,@AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable.
13684,negative,@AmericanAir thanks for your apology but it's a bit Late Flight. Cancelled Flighting a flight more than 24 hrs in advance due to weather is ridiculous. We
13685,negative,@AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call?
13686,negative,@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due.
13687,negative,@AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays
13688,negative,@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today
13689,negative,@AmericanAir - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2/2
13690,negative,"@AmericanAir To think that I'm a ""Priority Member""! Wonder how you treat the plebes. I know which rewards card I'm Cancelled Flightling immediately."
13691,negative,"@AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2"
13692,negative,"@AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!!"
13693,negative,@AmericanAir  Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending
13694,negative,@AmericanAir you called back just to put me on hold. It's midnight. Literally just want to know how I'm getting home and I'm getting no help
13695,negative,@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help???
13696,negative,@AmericanAir this has happens so many times. It's just upsetting to see how poorly an airline treats their customers
13697,negative,"@AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum?"
13698,negative,@AmericanAir overall lack of attention or foresight when managing flights.
13699,negative,@AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out
13700,negative,"@AmericanAir Also, been on hold for 30 minutes with your ""customer service"" to find out when my new flight is scheduled bc your site SUCKS"
13701,negative,@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying
13702,negative,@AmericanAir Err 2 hour wait time for the Exec. Plat. line?
13704,negative,@AmericanAir ... Do I have to even say anything?  Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo
13705,negative,@AmericanAir  MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT
13706,negative,@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail
13707,negative,"@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours."
13708,negative,@AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded
13709,negative,@AmericanAir wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin.
13711,negative,"@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service"
13712,negative,@AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair
13713,negative,@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline
13714,negative,"@AmericanAir bag turned up, no thanks to your useless call-centre and useless website"
13715,negative,"@AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin"
13716,negative,"@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight."
13717,negative,@AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help!
13718,positive,"@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year."
13720,negative,@AmericanAir  you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded
13722,negative,@AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work??
13723,negative,@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating
13725,negative,@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this.
13726,positive,@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy.
13727,negative,@AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250
13728,positive,@AmericanAir Understood. Thanks anyway
13729,negative,@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me?
13730,positive,@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in
13731,negative,@AmericanAir sounding like they just got bitch-slapped by @juliasinton948
13732,negative,@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!
13733,positive,@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you!
13734,negative,@AmericanAir I've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on?
13735,negative,@AmericanAir can someone actually either call back or help me figure out how I'm getting home??!
13736,positive,@AmericanAir you're my early frontrunner for best airline! #oscars2016
13737,negative,@AmericanAir can I get home before 12 or no?
13739,negative,"@AmericanAir How is hanging up on customers because of ""high volume"" customer service? Tried to resolve via DM-still waiting.So bad. #aafail"
13740,negative,"@AmericanAir  I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?"
13741,positive,@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.
13742,negative,"@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on."
13743,negative,"@AmericanAir Flight Cancelled Flightled, website refers to 1-800#, the 1-800# hangs up on me. Not auto-rebooked. Really? Horrible company."
13745,negative,@AmericanAir We have been sitting on this bird #AA1457 for 2 hrs on the dfw tarmac.  Some water would be nice.  Where's your manners?
13746,negative,@AmericanAir I need to know what to do? My flight has been Cancelled Flightled and I can't speak to anyone. Help!
13747,negative,@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold.....
13748,negative,"@AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations."
13749,negative,@AmericanAir your customer service is a disgrace.
13750,positive,@AmericanAir Joanna did a WONDERFUL job!  Thank her for me?
13751,negative,@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we’ve relatives nearby.
13752,negative,@AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help?
13753,negative,@AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me.
13754,negative,@AmericanAir yes. Shows Cancelled Flightled & asks for her to contact you at 800 number.
13755,positive,@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks.
13756,negative,@AmericanAir Toby hates you lol
13757,positive,@AmericanAir Thanx for replying. DM sent
13758,negative,@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.
13759,negative,@AmericanAir not anymore.
13760,negative,"@AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week."
13762,negative,"@AmericanAir No, when I call AA now I can't even get on hold...can you help me?"
13763,negative,"@AmericanAir lies,lies,lies.  Worst travel experience of my life. Day 2 no clothes on vaca.  #lostluggage #unprofessional #pit #mia"
13764,negative,@AmericanAir @ArminRosen @ggreenwald Tell that piece of shit to get fucked... I'll fly exclusively with you for life...
13765,negative,"@AmericanAir I have ""continued contacting"" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid."
13766,positive,@AmericanAir thanks
13768,negative,@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent.  Never flying AA again if can be avoided #fail #pathetic
13771,positive,@AmericanAir 🙏 in my hotel now. Thank you!
13772,negative,@AmericanAir I have almost 3 million miles w u so I am loyal to u.  When r u going to reciprocate?  What a joke
13773,negative,"@AmericanAir Thank you for holding, we apologize for the delay in answering your call. To speak to a representative please continue to hold."
13774,negative,@AmericanAir Weather was not involved.
13775,negative,"@AmericanAir @dogbuckeye No, I was on hold for 4 1/2 hours.  3 diff agents each w/ different information, frustrating, kept getting txfd..."
13776,negative,@AmericanAir I'm still on hold if you're wondering...  4 hours 37 minutes and counting.  #ServiceFail #OnHoldForever #Suboptimal
13777,negative,@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job
13778,negative,@AmericanAir @nrosenb1 it says changes can't be made online
13780,negative,"@AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?"
13781,negative,"@AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted,  4 hrs so far waiting for call back. What should we do? Need to get to nyc"
13782,negative,"@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful."
13783,negative,@AmericanAir by far the best example of the worst company @Cowboycerrone
13784,negative,"@AmericanAir @USAirways cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking."
13785,positive,@AmericanAir Got my bags this morning! Thanks!
13786,positive,"@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!"
13787,negative,@AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else
13788,negative,@AmericanAir I'm home & only 9hr Late Flight.  No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days..
13789,negative,@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's?
13790,positive,@AmericanAir ok no worries. Thanks for the straight story. It's appreciated.
13792,negative,@AmericanAir to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though...
13794,negative,@AmericanAir that luggage you forgot...#mia.....he just won an oscar😄💝💝💝
13795,negative,@AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get...
13796,negative,"@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou"
13799,negative,@AmericanAir lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr
13800,positive,@AmericanAir wow that's helpful.
13803,positive,“@AmericanAir: @nlrphoto Those are very beautiful photos!” Thx! Would marketing dept be interested in buying?
13805,positive,@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass
13806,negative,"@AmericanAir By ""answering as fast as they can"", you mean hanging up on every call?"
13807,negative,@AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid.
13809,negative,"@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta"
13810,negative,@AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE 😤#ANGRY
13811,negative,@AmericanAir why don't you take care of @Cowboycerrone flight screw ups
13812,negative,@AmericanAir wht n 👎 experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.?
13813,negative,@AmericanAir Any info for Cancelled Flightled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone.
13814,negative,@AmericanAir ticks me off.
13816,negative,“@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice
13817,negative,"@AmericanAir today, after 6 yrs., no longer my preferred airline."
13818,negative,"@AmericanAir Thanks. Two hours to go inflight, then hotel.  Hang in there with all the DFW travel delays AA team."
13819,negative,"@AmericanAir - Appreciate your system is busy but when I call, having your automated system hang up on me is not helpful."
13820,negative,"@AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in"
13821,negative,"@AmericanAir Nope, I have not been rebooked."
13823,negative,@AmericanAir - I am Platinum.  I am flying USAir and they have stranded me in CLT.  Not answering phones. Did not rebook me.  Please help?
13824,negative,@AmericanAir is AA951 to São Paulo taking off today? Your colleagues won't tell us any thing
13826,negative,@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines
13827,positive,@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond.
13828,negative,.@AmericanAir Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories 😡😤😖😲😩
13829,negative,"@AmericanAir I paid extra $ for my seat & the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen"
13830,negative,@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling
13831,negative,"@AmericanAir Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?"
13834,negative,@AmericanAir it's been almost 3 days and it's still frozen. Thanks doll 😘😑
13835,negative,@americanair line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http://t.co/Upaz1eF3Dl
13836,negative,@AmericanAir found out my flight tomorrow was Cancelled Flightled & got in the queue for a callback 3.5 hours ago…still nothing. Can I get rebooked??
13838,negative,@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it..
13839,negative,"@AmericanAir Yes, but should be able to get a push notification via the app if I’m logged in and on a trip. Email/text is so 2010 😥."
13840,negative,@AmericanAir @Cowboycerrone  ratchet airway!. ......
13841,negative,@AmericanAir How do I check? Reservation for Joe Watson and Kelsey Jennings. We were on hold for 2 hours. Waiting for call back now. ETA?
13842,negative,"@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail"
13843,negative,@AmericanAir My flight tomorrow from SLC to DFW AA304 Cancelled Flighted. Can you help me get there?
13844,negative,@AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet.
13845,negative,@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!!
13846,negative,@AmericanAir have been waiting for a call back for over two hours jan to die tomorrow at 6am Cancelled Flightled what are my options?
13848,negative,@AmericanAir one staff on desk. Now been queuing for over an hr.
13850,negative,"@AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!"
13851,negative,@AmericanAir on top of that my online record was unavailable as well and then couldn't get anyone on the phone.
13852,negative,@AmericanAir My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL
13853,negative,"@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http://t.co/hcNN0wXQQr"
13854,negative,@AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time?
13855,positive,@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude  🇺🇸✈️
13856,positive,@AmericanAir #AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs
13857,positive,"@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks"
13858,negative,@AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable
13859,negative,@AmericanAir wow @AmericanAir still screw n stuff up
13860,negative,@AmericanAir I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number.
13861,negative,@AmericanAir employees are racist!!!!!
13862,negative,"@AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, ""not yet located""?"
13863,negative,"@AmericanAir i hope it takes you 6 hours to get home when it should take 20. my flight was Cancelled Flightled because they ""couldn't staff the plane"""
13864,negative,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!
13865,negative,@AmericanAir not yet. I'm next in the terminal a customer service area.
13866,negative,"@AmericanAir and it gets better...other passengers rebooked direct on other airlines. #whereisthelove 
#whybeAAFF?"
13867,negative,"@AmericanAir I need to speak to a REAL PERSON. My flight was Cancelled Flightled with no explanation, and I've been on hold for more than 3 hours."
13868,negative,@AmericanAir you have let me down. Seriously. #unhappycustomer
13869,negative,@AmericanAir @DuaneNClark  ever think about being prepared and bringing in more people? Does anyone have any business sense at AA?
13870,negative,@AmericanAir why do I have to wait for 2 hours to talk to someone when you changed my flight?
13871,negative,@AmericanAir due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this
13873,negative,@AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess.
13874,negative,"@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer"
13875,negative,"@AmericanAir seriously, I do not want to wait 24 hours for a flight when I have to prepare for a family funeral."
13876,negative,"@AmericanAir your gate agents at DFW gate B16 are pathetic tonight.  Terrible communication, stories changing and apathetic"
13877,negative,@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized  breeze! http://t.co/uOARyQ98PU
13879,negative,@AmericanAir I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up.
13880,positive,"@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD"
13881,negative,@AmericanAir  is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!!
13882,positive,@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!
13883,negative,@AmericanAir pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http://t.co/6MBK79mdnW
13884,positive,@AmericanAir Great - thank you.
13885,negative,@AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight.  # fire the software programmers
13886,negative,@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support?
13887,negative,@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then?
13888,negative,@AmericanAir @USAirways how can you have no food on a 4 hour flight 528 from Columbus to Phoenix? Starving and Pissed off. Can't eat Go Go!
13889,negative,"@AmericanAir jal and cathay pacific so no, I can't do it online."
13891,negative,@AmericanAir 4828 but I just missed it because no one is at the gate to marshall us in so now I have to rent a car & drive 5 hrs. So thanks.
13892,negative,@AmericanAir The pilot told us they would release bags as well as offer hotel vouchers. Neither happened.
13893,negative,@AmericanAir my understanding is they were able and did for many other flights but chose not to for this one.
13894,negative,@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed!
13895,negative,@AmericanAir 37 minutes??????
13896,negative,@AmericanAir  having trouble getting rebooked
13897,negative,"@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard ""your bag has not been located."" 😩"
13898,negative,@AmericanAir AA45 ... JFK to LAS.
13899,negative,@AmericanAir I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple
13900,negative,"@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?"
13901,negative,@AmericanAir Need to go frm TPA to MCI tmrw & my connection thru DFW is Cancelled Flightled. Can u connect me thru a diff city? Been on hold for 2 hrs
13902,negative,@americanair Any hints to get through to and stay connected with you to rearrange weather reLate Flightd Cancelled Flights? Hours in now w/nothing.
13903,negative,@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay
13904,negative,@AmericanAir You can't even get someone on the phone. Great story for the media.
13905,negative,"“@AmericanAir:  ""Jason, you'll end up missing your connection. Please see our DFW agents for assistance.” Nope! Hasn't taken off yet, still!"
13906,negative,@AmericanAir finally made it to chicago - 13 hours Late Flight.  Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye.
13907,negative,@AmericanAir instead of putting the burden on your customers do the right thing and get more gate agents.
13908,negative,@AmericanAir guys 5350 in dfw  stuck at the gate for half an hour.  Do we pull the slide or what?
13909,negative,@AmericanAir plz kys I have been sitting in this plane for an hour I want to leave
13910,negative,@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business
13911,negative,@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious.
13912,negative,@americanair I finally got someone on the phone so no worries!
13913,negative,@AmericanAir it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time!
13914,negative,@AmericanAir ok. Pilots are looking for agents  - they jumped out / FLT 5350 #DFW / this is crazy
13915,negative,@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel
13916,negative,@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is
13917,negative,@AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class...
13918,negative,@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days
13919,negative,"@AmericanAir just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service"
13920,negative,"@AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?"
13921,negative,@AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry..
13922,negative,@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby.
13923,negative,@AmericanAir they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr
13924,negative,@AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever
13925,negative,"@AmericanAir The delay is nothing but the personnel being so combative up to the point of saying ""what's the hury,  the plane is not leaving"
13926,negative,@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?
13927,negative,@AmericanAir would have been nice if the agents were at the very least courteous since the delay was AA's fault
13929,negative,@AmericanAir no private msg me and will provide details...u really need customer svc training for your staff
13930,negative,@AmericanAir and let FLT 2350 know I'm coming / gate crew have yet to arrive to let us off FLT 5350 #DFW
13931,negative,@AmericanAir you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences.
13932,negative,@AmericanAir @Expedia are killing me. Over 3 hours to get NO human to help me.
13933,negative,@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people.
13934,negative,"@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding."
13935,positive,@AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43
13936,negative,"@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT!  Flight Booking Problems me for Tues no good weather caused me 2 leave early"
13937,negative,"@AmericanAir on plane for JFK->SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?"
13938,negative,@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS
13939,negative,@AmericanAir hey flight 5350 in dfw stuck at gate with no gate agent.  Plane full of people missing connections.
13940,negative,@AmericanAir so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven
13941,negative,@AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already?
13942,positive,@AmericanAir thank you for the update!
13943,negative,@AmericanAir pathetic service
13945,negative,"@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!"
13947,negative,@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed
13948,negative,@AmericanAir ya but u weren't sitting on the plane.
13949,negative,@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted
13950,negative,@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad
13952,negative,@AmericanAir several hrs Late Flight and 140 characters won't do it. Cheers though
13953,negative,"@AmericanAir my wife's flight is Cancelled Flightled, told to call. No one answers. How do we book a flight? Help us please"
13954,negative,@AmericanAir not in any way that I am happy with or find acceptable.   If I could speak to a human maybe that would happen
13955,negative,@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help.
13958,negative,"@AmericanAir we're on AA1401 landed at 8:55pm in Miami, but waiting for a gate. Can someone on your team help us out?!"
13959,negative,@AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min???
13960,negative,"@AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer"
13961,negative,@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks
13962,positive,@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service)
13963,positive,@AmericanAir I fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation
13964,negative,"@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!"
13965,positive,@AmericanAir thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed
13966,negative,@AmericanAir their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!!
13967,negative,"@AmericanAir -- This is after you Cancelled Flightled our flight into Buffalo because of ""weather"" and lied to us and said other airlines Cancelled Flightled"
13969,negative,@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice.
13972,negative,"@AmericanAir my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do?"
13973,positive,@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere.
13974,negative,"@AmericanAir ""We'll drop off your luggage 24 hours after your flight"" is ridiculous."
13976,negative,"@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!"
13977,positive,@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds.
13979,negative,"@vanessaannz seriously, you hate @AmericanAir since they can't accommodate you due to inclemental  weather disruptions? lol, very funny"
13980,negative,@AmericanAir gotta be worse than @delta w/ on time departures.  I rushed back to terminal C for 8:25 flight but they haven't strtd boarding.
13983,negative,@AmericanAir In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do?
13984,negative,@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to.
13985,negative,@AmericanAir won't answer the reservation line!  Nice service.  We may be stuck...
13986,negative,@AmericanAir It's not your agents; it's your voice activated system that's not working right. And no email on Cancelled Flightlation. Lots of problems
13987,negative,"@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks"
13989,negative,@AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg
13990,negative,@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines
13991,negative,@AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet
13992,negative,@AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid
13993,positive,@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe.
13994,negative,@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....
13995,negative,@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.
13996,negative,@AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone
13998,negative,"@AmericanAir @derekc21 , to my surprise  BA doesn't  have  me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?"
13999,negative,@AmericanAir Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help?
14000,positive,"@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho."
14001,positive,Thank you for sending more details  @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA
14002,negative,@AmericanAir aa223 being ignored
14003,negative,"@AmericanAir FYI twice now I've tried the ""we'll call you when someone is free"" thing. Both times it called, I picked up, then it hung up."
14004,negative,@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today
14005,negative,@AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F
14006,negative,"@AmericanAir @MO3TVida just so you know, reservations team has a 2+ hr callback time"
14008,negative,@AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed.
14009,negative,"@AmericanAir I didn't miss my flight.  American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault."
14012,negative,"@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane 😢😕😦 #AmericanAirlines"
14013,negative,@AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand
14014,negative,@AmericanAir I've never witnessed such covert tactics from an airline.
14015,negative,@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now.
14016,negative,@AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items
14018,negative,@AmericanAir all of these issues are not based on weather or things that are out of your control. These  issues are based on negligence.
14019,negative,@AmericanAir the worst air experience I have ever had and I am not in the first plane yet.
14022,positive,@AmericanAir @DAI_President Good luck at DFW this evening AA!
14023,negative,@AmericanAir so we have a Cancelled Flightled flight in about twelve hours. Maybe we'll have heard from an AA rep at that point.
14024,negative,"@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting"
14025,positive,@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx!
14026,negative,@AmericanAir flight attendants on AA2402 were spectacular.Fed the ENTIRE cabin then food from coach. Why do you keep serving this vile food
14027,negative,"@AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful 😳"
14028,negative,"@americanair seriously, pls pls bring more people up to help us! There are still flights to ORD frm DFW and I want in http://t.co/o3CjsVSsqF"
14029,negative,@AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service.
14030,negative,"@AmericanAir  To add, I have to get up to go to work tomorrow am.  I don't like having to wait up until 12 or Late Flightr.  CS sucks."
14031,negative,"@AmericanAir just when I thought you guys were done messing up, you make it worse. Your airline ruins hopes and dreams."
14033,negative,@AmericanAir approaching three hours sitting in the plane on the ground at DFW on #AmericanAirlines flight 3056 - Oscar performance
14034,negative,"@AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight."
14036,negative,@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose
14037,negative,@AmericanAir AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives?  Very poor.
14038,negative,@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293
14039,negative,@AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks.
14040,negative,"@americanair Plz bring more agents up to DFW AA Cstmr srvc ctr gates A, there are only 2 agents and 100+ ppl... http://t.co/uCvEU2hurZ"
14041,negative,@AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out
14042,negative,@AmericanAir the bags arent even loaded on the plane??? #Flight293
14043,negative,@AmericanAir never got an update and we had the worst communication from u. Our flight delay was mechanical and not a word. #poorservice
14044,negative,"@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks."
14045,negative,@AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help?
14046,negative,@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y’all hold AA1458 to RDU so they can connect?
14048,negative,@americanair anxious to see how you all care for customers you’ve inconvenienced #Cancelled Flightledflight
14049,negative,"@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy."
14050,negative,"@AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick ""Goodbye"" Very Sad!"
14051,negative,@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help!
14053,negative,@AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back.
14054,negative,@AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives?
14055,negative,"@AmericanAir yes, for tomorrow at 9 am. But I have to work though 😒 I'm really mad about the situation"
14056,negative,"@AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta!"
14057,negative,"@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer..."
14058,negative,"@AmericanAir I need help with a reservation purchased on @AmericanAir but operated on @USAirways, can't get through on the 800#"
14059,negative,@AmericanAir  flight from DFW to LIT tomorrow has been Cancelled Flightled.  What do I do next?  Pls advise.  #HELP
14060,negative,@AmericanAir how can you not be taking calls? I need to change my flight!
14061,negative,@AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund?
14062,positive,@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome
14063,negative,@AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH
14064,negative,@AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot.  Makes a person paranoid.
14065,negative,"@AmericanAir ""overweight"" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is."
14067,negative,@AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF?
14068,negative,"@AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled."
14069,negative,@AmericanAir Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting....
14070,positive,@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA
14071,negative,@AmericanAir been waiting on hold for more than an hour
14072,negative,@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning.
14073,positive,"@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses."
14074,negative,@AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least.
14076,positive,@AmericanAir thanks for the show! 👍
14077,negative,"@AmericanAir well done, you have taken the fun out of air travel @PHLAirport"
14078,positive,@AmericanAir no worries even though I was talking about seat assignment :)
14080,negative,"@AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible!"
14081,negative,"@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits"
14083,negative,"@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport"
14084,negative,@AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing!
14086,negative,@AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center
14087,positive,@AmericanAir Great seats on this aircraft!
14088,negative,Is rudeness and poor customers service a job requirement at @AmericanAir ? Been waiting 28hrs and still haven't even seen one plane😡
14090,negative,@AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal!
14092,negative,@AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on!
14094,negative,@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles.
14096,negative,@AmericanAir we have 3 more passengers with me   There are two more reservation numbers
14097,negative,"@AmericanAir @PatrichRuben no, profit maximization is your top priority. Nothing else even registers for you dinosaurs"
14100,negative,"@AmericanAir @manuel_c ""here for you"" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or...."
14101,negative,@AmericanAir #flight293 was supposed to depart at 745 and at 815 we still have not boarded.
14102,negative,@AmericanAir You have the worst customer service of any airlines I've ever encountered. Flat out awful
14103,negative,"@AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got"
14104,positive,@AmericanAir DONE!! thank you so much!!
14105,negative,@AmericanAir Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs
14106,negative,@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue
14107,negative,@AmericanAir 24 hrs & 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this.
14108,negative,"@AmericanAir delivered mom's delayed bag to the wrong place. 2 hrs on hold yesterday, >1 hr today. Still no bag. #AA http://t.co/QKkJdFObOS"
14109,negative,"@AmericanAir Yeah, try harder. No catering truck in sight.  Can we just leave now w/o the food won't eat anyway?"
14110,negative,@AmericanAir this is awful customer service.
14111,positive,@AmericanAir everything's good now brothaaaaaa
14112,negative,@AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired
14114,negative,@AmericanAir @sarahzou translation: we don't reinvest our mammoth profits into the customer service experience. 'Cause we don't care.
14115,negative,@AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK
14116,negative,@AmericanAir we are through. I can quit you. I am. The nonsense & lies are a colossal infringement you can no longer get away with
14117,negative,"@AmericanAir 719. Looks like we are about to get going, finally!"
14118,negative,"@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots"
14119,negative,@AmericanAir pls tell me how to get a person on the phone asap
14120,negative,@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home!
14122,negative,@AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please
14123,negative,@AmericanAir unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth
14124,negative,@AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded
14125,negative,@AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat.
14126,negative,@AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids
14128,negative,@AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning!
14129,negative,@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure?
14130,negative,@AmericanAir Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare.  I was hung up on once. Can you help me rebook?
14131,negative,"@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?"
14132,negative,@AmericanAir Close down
14133,positive,@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight!
14134,positive,@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.
14135,negative,@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags.
14136,negative,@AmericanAir I’ve been on the line waiting for 40 minutes again.
14137,negative,@AmericanAir you know nothing about customer service and I'll make sure everyone knows it
14138,negative,@AmericanAir I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable.
14139,negative,@AmericanAir now I have to pay for a hotel a car ride miss classes which I pay 30k for and miss work and you tell me to talk to someone
14140,negative,@AmericanAir your 1800 kept hanging up on me and made me miss a second flight
14141,negative,@AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped.
14142,negative,@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us
14143,negative,@AmericanAir My flight to @dfwairport was Cancelled Flightled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out!
14144,negative,@AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :(
14145,negative,@AmericanAir not enough push crews for JFK = 1.5 he delay and counting....
14146,negative,@AmericanAir I cannot believe how long flight 759 PHI  is taking. I know it's US Airways but you own it. I would really like to get home.
14147,negative,@AmericanAir Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days..
14148,negative,@AmericanAir Same as yesterday's Cancelled Flighted flight. AA104. Your customer support is just awful!
14149,negative,@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here.  Thanks again for a sleepless night.
14150,negative,@AmericanAir really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and @USAirways are useles
14151,negative,@AmericanAir Hi AA friends! My sis's flight AA362 DFW>>MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options?
14152,negative,@AmericanAir is that something the crew on the current leg can request of the gate team on the next leg?
14153,negative,@AmericanAir I have not. There's no option for even getting a call back!
14154,negative,@AmericanAir tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool.
14155,negative,@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow.
14156,negative,@AmericanAir how hard is it to have catering ready to go?
14157,negative,@AmericanAir Why does your iPhone app not have any sort of notifications option?
14158,negative,@AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day.
14159,negative,"@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz."
14160,negative,@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting
14161,negative,@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering?
14162,negative,@AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight
14163,negative,@AmericanAir if this is how you guys work then i will never fly with you guys again.
14164,positive,"@AmericanAir versus @JetBlue 
in Customer Service?
Who will win!
For Me @AmericanAir is a convenience to a trip to Cali <3"
14165,negative,"@AmericanAir agents refuse to help, ""too busy"" & need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO"
14166,negative,@AmericanAir fight got Cancelled Flighted can u help me rebook a flight?  Call center is too busy to answer calls or even put me on hold #yuck
14168,negative,@AmericanAir ah if only we could get through. We've tried for over 2 hrs. Can we call @united?
14169,negative,@AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced.
14170,negative,"@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins"
14171,negative,@AmericanAir I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help!
14172,negative,@AmericanAir pathetic to have your gate agents lie to my face when you are at fault
14173,negative,@AmericanAir trying to check in for flight. On line not working & agents too busy to take my call.
14175,negative,@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day
14176,negative,"@AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?"
14178,negative,@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive
14179,negative,@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me.
14180,negative,@AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer.
14182,negative,@AmericanAir you put a sour taste on this customer’s vacation. it was joke watching those “we care thanks for choosing us” videos
14184,negative,@AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus
14185,negative,@AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr.
14186,negative,@AmericanAir Flight  AA1691 LAX to LAS closes too early and gate agents give us hassles #PatheticCX
14187,negative,@AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say...
14188,negative,"@AmericanAir here we go again #aa106 ""Plane not ready"". Are we going to find the crew run out of time again like last night #shortstaffed"
14189,negative,@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded
14191,negative,"@AmericanAir why does your customer service line say ""we are experiencing high call volume"" and then spontaneously hangup on the person?"
14192,negative,@AmericanAir well its been over 4 hours now and still no one has picked up   try paying overtime and bring in more people
14194,positive,@americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ❤❤
14195,negative,@AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :(
14198,positive,"@AmericanAir ok, thanks you! Have a great night AA team!"
14200,negative,@AmericanAir any idea what's up with flight AA3181?
14201,negative,@AmericanAir your maint delay left us stuck in den!! Flight 1080.  Been on plane for 7 hrs.  Stop flying broke french planes!
14202,negative,@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu
14203,negative,@AmericanAir  You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck
14204,negative,@AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago?
14205,negative,@AmericanAir ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home
14206,negative,@AmericanAir we're still here guys - you are the worst
14207,negative,@AmericanAir 24 hours on the AirPort
14208,negative,@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :(
14209,negative,@AmericanAir ok so why is it Late Flight? And for that matter why was my flight 4491 Cancelled Flighted this morning? I've been in YYZ since 5 AM.
14210,negative,"@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness"
14211,negative,@AmericanAir - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info
14212,negative,@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying.  Supvrs at iah extremely rude. #poorservice #travel
14213,negative,"@AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child."
14214,negative,@AmericanAir I have been trying to get through to someone about my Cancelled Flightled flight tomorrow for over 4 hours.
14215,negative,@AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz.
14216,negative,@AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online.  How am I supposed to get some help?
14217,negative,@AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel
14218,negative,@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.
14219,negative,@AmericanAir delayed for two hours at ORD-->CDG the one time I need to be there to catch a train... 😒
14220,negative,@AmericanAir not to mention its a three hour wait to get an agent on the phone.
14221,negative,@AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL.
14222,negative,@AmericanAir we did for the last 8 hours.  Your customer service is horrendous.  I should have flown Delta
14223,negative,@AmericanAir there is a full flight of customers sitting on the plane waiting for baggage to be loaded on AA 356 in DFW - why? 2 hour delay
14224,negative,@AmericanAir why a different airport! I have no way of getting to a different airport.
14225,negative,"@AmericanAir AA agent said I repeated myself when I was explaining. I told him ""I understand English."" His reply?""Our conversation is over."""
14226,negative,"@AmericanAir long wait? I literally went shopping at 3 different centers, had lunch and prepared dinner. surprise, it's winter! staff better"
14227,negative,@AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc
14228,negative,@AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow?
14229,negative,@AmericanAir Stuck on the plane in Charlotte.  Going to miss my connection.  No words from staff. Maybe some damn pretzels?
14231,negative,@AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)?
14232,negative,@AmericanAir today's wait was a violation of #dot #passengerbillofrights http://t.co/GxvFumn3iZ
14233,negative,@AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE
14234,negative,"@AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing."
14235,negative,@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs.
14236,positive,@AmericanAir many trips coming up!  I will see you soon 😃
14238,negative,@AmericanAir flight 3056 in D/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why?
14239,negative,@AmericanAir … Been trying to book a whole new flight since 2 hours!! what is wrong with your website?
14241,positive,"@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection."
14242,negative,@AmericanAir Now your site is not working! WTF
14243,negative,"@AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines."
14244,negative,@AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour
14245,positive,@AmericanAir I'm great thanks keep up the good work
14246,negative,@AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume.
14247,negative,@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?
14248,negative,@AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday?
14249,negative,@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA
14251,negative,@AmericanAir I even went to ticket counter and got no help
14252,negative,@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions?
14253,negative,"@AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help?"
14255,negative,"@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air?"
14256,negative,.@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number.
14257,negative,@AmericanAir I want the flight I have on hold. I don't want a new flight.
14258,negative,@AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed?
14260,negative,@AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography
14261,positive,@AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ / outstanding customer service w delayed FLT 336 http://t.co/OoEJ4d4JoP
14262,negative,@AmericanAir ...is this how you want to treat your platinum (and two gold) flyers??
14263,negative,@AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish
14264,negative,"@AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening?  No info...."
14265,negative,"@AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers."
14266,negative,"@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email.  NOT NICE FOR WE PLATINUMS."
14267,negative,@AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations!
14269,negative,@AmericanAir 1416 Cancelled Flightled? Can't get out for two days? No explanation?
14270,negative,"@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication."
14271,negative,@AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help
14272,negative,#nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance.
14273,negative,"@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?"
14274,negative,@AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue?
14276,negative,@AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer
14278,positive,@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights
14279,negative,@AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again!
14281,positive,"@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks."
14282,negative,"@AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!"
14283,negative,@AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines
14284,negative,@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?
14285,positive,"“@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!” Again in 1 week!"
14286,negative,@americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure
14287,negative,"@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told 😓😭"
14288,negative,"@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there."
14290,negative,@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines
14291,negative,@AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops.
14292,positive,@AmericanAir Thank you! You will see me :)
14293,negative,@AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely.
14295,negative,@AmericanAir You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go.
14296,negative,@AmericanAir flight 1081 from IAD to LAX sat for more than 3hrs because ground crew couldn't drive in snow #badmgmt #AmericanAirlines
14297,positive,"@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries."
14298,negative,@AmericanAir you cxl both my flights to/from DFW to CLL w/o notice then treat me like trash on the phone and offer no compensation? WTH?
14299,negative,"As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :("
14300,negative,@AmericanAir delayed.....wow
14301,negative,@AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help
14302,negative,@AmericanAir our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed
14303,negative,@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad.
14304,negative,"@AmericanAir @NY_NJairports AA1224: 45 mins for Priority bags to arrive, now Late Flight for evening plans! Delta 20 min bag guarantee anyone? :("
14305,negative,@AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears
14306,negative,@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst
14307,negative,@AmericanAir is rude a hiring requirement at key west airport shaking my head
14309,negative,"@AmericanAir 11 out of 11 delayed flights, you suck and getting worse"
14310,negative,@AmericanAir Tired of sitting on a delayed #1702 again and again computer down
14311,negative,@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight?
14312,positive,@AmericanAir awesome! Thx
14313,negative,"@AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up."
14314,negative,"@AmericanAir yes, and rebooked incorrectly."
14315,negative,"@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me"
14316,negative,@AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome
14317,negative,@AmericanAir 2293 is the Cancelled Flightled one
14318,positive,@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!
14319,negative,"@AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail."
14320,negative,"@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An ""aw, let me help"" cld mk it btr"
14321,negative,"@AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help & compassion goes a long way."
14322,positive,@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-)
14323,negative,@AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff
14324,negative,"@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u."
14325,positive,@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response!
14326,negative,@AmericanAir why would I bother wasting my time calling them when they are gunna do nothing
14327,negative,@AmericanAir five times at last count
14328,negative,@AmericanAir as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded
14329,negative,@AmericanAir 250 I'm not sure if I'm rebooked now. In a line at airport trying to work it out. The earlier I can get to SFO the better:(
14330,negative,"@AmericanAir Orbitz has only shown ""priority"" seats since we booked & paid 3 weeks ago."
14331,negative,"@AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight & all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV."
14332,negative,@AmericanAir this might look good but the pita is inedible. Last year delicious shrimp cocktail. This year garbage http://t.co/Sotl8XQsrp
14333,negative,@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer
14334,negative,"@AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!"
14335,negative,"@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet..."
14336,positive,@AmericanAir flights have been on time Late Flightly though!
14337,negative,@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir
14338,negative,@AmericanAir I've flown you many years without a complaint. You should start listening to your customers.  You went from first to worst
14339,negative,@AmericanAir Cancelled Flightled 2 of my flights for maintenance. Customer service desk is empty... Can I get a hotel at least? http://t.co/ypbkCiRBXu
14340,negative,@AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ?
14341,negative,"@AmericanAir why do #exp members have to wait ""over 2 hours"" to speak with an operator? Surely this is a mistake?"
14342,negative,@AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!!  #not cool #hateful
14343,negative,@AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8
14344,negative,@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4
14345,negative,@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info.
14346,negative,"@AmericanAir Where are your ticket offices in Boston? Impossible to book by phone or use voucher on website, what a headache! PLEASE HELP!"
14347,negative,@AmericanAir I changed my own flight to tonight. Why couldn't AA do that on my behalf instead of a flight tomorrow? Poor effort all around.
14349,negative,@AmericanAir she should not only get a refund but also an apology for the deplorable service.
14350,negative,"@AmericanAir third you lost her bag & after 50 mins of being on hold you told her she would ""eventually get her bag"" completely unacceptable"
14351,negative,"@AmericanAir second, she sat on the Tarmac for 3 hrs only to be told it would be 30 mins"
14352,negative,@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail
14353,negative,@AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir.
14354,negative,@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher
14355,negative,@AmericanAir I need to change a ticket and my res can't be changed online.  I also can't get a call through due to high volume--can u help?
14356,negative,@AmericanAir rented van drove 250 miles with 6 strangers.  Arrived home 6:00am. No offers of help from AA. http://t.co/BTTGmyN0A0
14357,negative,@AmericanAir the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - I may not next time (AA91 LHR-ORD 2/16)
14358,negative,@AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream?
14359,negative,"@AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology."
14360,positive,@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont)
14361,negative,"@AmericanAir 
No one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad"
14362,negative,@AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother?
14363,positive,@AmericanAir yes called your UK number on skype…well worth the $.50.  i recommend others do the same.
14364,negative,@AmericanAir Im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1.  Great job
14365,negative,"@AmericanAir we are waiting flight 919 !
We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU"
14366,negative,@AmericanAir @travisamex please please American call me so I can rebook ticket .
14367,negative,@AmericanAir @dfwairport  Have been trying to get canx flight resched since noon.  got 2 call backs but call disconnects as soon as I answer
14368,negative,@AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf
14369,negative,@AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff
14370,negative,@AmericanAir I have been on hold 3 hours.  2 seconds of it with a rude agent.
14371,negative,"@AmericanAir  Dear American, when did 2 hour hold times become the industry standard?  Have you heard of additional staffing during weather?"
14372,negative,".@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover."
14373,negative,"@AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves."
14374,positive,@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses.
14375,negative,@AmericanAir I let a crew member know every time this happens.  Which is most of the time.
14376,negative,@AmericanAir are you kidding me?  No one answering calls on reserv line due to high call volume and not even an option to wait.  Brutal
14377,negative,@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.
14378,negative,@AmericanAir man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please!
14381,negative,"@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A➡️8C 😕"
14382,positive,"@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife"
14383,positive,@AmericanAir Always enjoy my time. Now on the plane to DFW!
14384,negative,"@AmericanAir 

Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive."
14385,negative,"@AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online & get ""fare no longer avail"" msg"
14386,negative,@AmericanAir I want to speak to a human being! !!  This is not an obscene request!
14387,negative,"@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?"
14388,negative,@AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times & it tells me to call back & hangs up.
14389,negative,@AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never?
14390,negative,@AmericanAir Still waiting on bags from flight 1613/2440 yesterday  First Class passenger not happy with your service.
14391,positive,@AmericanAir AA2416 on time and awesome flight. Great job American!
14392,negative,@AmericanAir no response to DM or email yet.  customer service?
14393,negative,@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again
14394,negative,@AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes.
14395,negative,@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help
14396,negative,@AmericanAir your service is horrible. I can't get a straight answer from your ground agents.
14397,negative,@AmericanAir why was my flight from Miami to Dallas Monday  rescheduled to Tuesday?
14398,negative,@AmericanAir Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here.
14399,negative,"@AmericanAir 1491 DEN -> DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight."
14400,negative,@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers
14401,negative,@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night.
14402,negative,@AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day!  please help
14404,negative,@AmericanAir pls help. This is seriously beyond ridiculous.
14405,negative,@AmericanAir  please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help
14406,negative,@AmericanAir Rebooked for tomorrow morning. Never been here - not sure what I can see before tomorrow morning!
14407,negative,"@AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window."
14408,negative,"@AmericanAir 

Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj"
14409,negative,@AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed..
14410,negative,@AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!!
14411,negative,@AmericanAir  flight to dca I need to change asap help can't get through
14412,negative,@AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight?
14413,negative,@AmericanAir Jacquelyn at Charlotte just denied me compensation after #2251 was Cancelled Flighted due to plane malfunction well within your control
14415,positive,@AmericanAir Always love opening the upgrade email.
14416,negative,@AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago
14417,negative,@AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours
14418,negative,@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work!
14419,negative,"@AmericanAir two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027, hopefully to the Late Flightr one tomo not Cancelled Flighted"
14420,negative,"@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though."
14421,negative,"@AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help?"
14422,negative,@AmericanAir we're still stucked in the airport. #AADelay #AA919
14423,positive,"@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew"
14424,negative,"@AmericanAir redirect my flight without telling me, service is abysmal."
14425,negative,"@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!"
14426,negative,"@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening."
14427,negative,@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly
14429,negative,@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day!
14430,positive,"@AmericanAir - yep , they've been good.  Now can you make that 1535 flight to mci wait just a tick....😃"
14431,negative,@AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people.
14432,negative,@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available
14433,negative,@AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home!
14434,negative,@AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all.
14435,negative,"@AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now?"
14436,negative,@AmericanAir fcuk you. Shit service. You got no fans.
14437,negative,"@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now?"
14440,negative,"@AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!!"
14442,negative,"@AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here..."
14444,negative,@AmericanAir cannot talk to any agents keep getting hung up on crazy
14445,negative,"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville."
14446,negative,"@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?"
14447,negative,@AmericanAir I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated.
14448,negative,@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there?
14450,negative,@AmericanAir @AmericanAir how do you expect to do that?
14451,negative,"@AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help?"
14452,negative,@AmericanAir they did tell that our luggage stayed inside the plane ! Look this video http://t.co/YokkHHQcMP
14453,negative,"@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you"
14456,negative,@AmericanAir tried that and can't get through.
14457,negative,"@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!"
14458,negative,"@AmericanAir you think I haven't tried that multiple times?? The ""status"" of my bag is that it should've been here YESTERDAY. So disgusted."
14459,negative,@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain
14460,negative,@AmericanAir I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating.
14461,negative,@AmericanAir not sure why I would bother when the agent at the airport didnt help & nobody on phone would. Ticket Cancelled Flightled for no reason.
14462,negative,@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today
14463,negative,@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD
14465,negative,@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that?
14466,negative,"@AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation"
14467,negative,@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew?
14468,positive,"@AmericanAir 

Fantastic support by the Twitter team. I appreciate it. Thanks again."
14470,negative,@AmericanAir that's quite an impressive list of fees!
14471,negative,"@AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes"
14472,negative,@AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah
14473,negative,"“@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that!"
14474,negative,@AmericanAir flight was Cancelled Flightled can you guys help?
14475,negative,"@AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because ""no weather advisory.""Really!"
14476,negative,"@AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR"
14477,negative,@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin.
14478,positive,@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️
14479,negative,@AmericanAir Can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com
14481,positive,"@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital."
14482,negative,@AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super.
14483,negative,@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers.
14484,negative,"@AmericanAir after all, the plane didn’t land in identical or worse) conditions at GRK according to METARs."
14485,negative,@AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank
14486,negative,"@AmericanAir first the pilot, then the catering..."
14487,negative,".@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams."
14488,negative,@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us.
14489,negative,@AmericanAir @TheNateK I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! #badcustomerservice
14490,positive,"@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines"
14491,negative,"@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?"
14492,negative,"@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg"
14493,negative,@AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight!
14494,negative,@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.
14495,negative,@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu.
14496,negative,@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail
14497,negative,@AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck!
14498,negative,@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport?
14499,negative,@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow.
14500,negative,@AmericanAir @cheerUPDATES So you're saying the call center is understaffed?
14503,negative,"@AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less?"
14504,negative,@AmericanAir  many have missed connections already b/c of delayed flight which will finally board soon
14506,negative,@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!!
14507,negative,"@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am"
14508,negative,@AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight.
14509,negative,"@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times."
14510,negative,"@AmericanAir been waiting in line for over an hour in San Antonio, barely moved & only two agents. 30 in front of me & at least 40 behind."
14511,positive,@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe.  Thanks for the help!
14512,negative,@AmericanAir. You neglected to mention the $200 fee per ticket.  I had a medical reason and still have had to jump thru hoops.
14513,negative,@AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold.  Not feeling confident that I will ever get through...
14514,negative,"@AmericanAir bought a ticket on @SouthwestAir. After two days, your ""team"" couldn't share the data needed to get me to my next meeting."
14515,negative,@AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ✈️✌️
14516,negative,@AmericanAir cut it. Put me on a flt tomorrow.
14517,negative,@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations
14518,negative,@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut
14519,negative,"@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim."
14520,negative,@AmericanAir my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport
14522,negative,@AmericanAir can you help me with a reservation? cant get through on the phone
14523,negative,@AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn
14524,negative,"@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA."
14525,negative,@AmericanAir more of the insane treatment by your customers
14526,negative,@americanair Help!  I need to speak to a live agent before I lose my online reservation being held.
14527,negative,"@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever."
14528,negative,@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies
14529,positive,@AmericanAir  Mad love http://t.co/4ojrSDWPkK NYC-
14530,positive,"@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on ""travel size"" toiletries"
14531,negative,"@AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because..."
14532,negative,@AmericanAir missing a full days of work thanks guys
14533,negative,@AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear.
14534,negative,.@AmericanAir I can't even get on the phone with your reservations team. The system automatically disconnects us.
14535,negative,@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!!
14536,negative,"@AmericanAir @russelneiss No, American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service"
14537,negative,@AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow.
14538,negative,"@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though."
14539,negative,@AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks.
14540,negative,@AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour...
14541,positive,@AmericanAir You guys did an amazing job today! Know it’s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me!
14542,negative,.@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!
14543,negative,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket!
14544,negative,@AmericanAir   You neglected to mention the $200 fee per ticket.  I had a medical reason and still have had to jump thru hoops.
14547,positive,Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots!
14548,positive,@AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW
14549,negative,"@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?"
14550,negative,"@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault, not the weather."
14551,negative,"@AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues?"
14553,negative,"@AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal."
14554,negative,"@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work."
14555,negative,@AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow
14556,positive,@AmericanAir Thank you.....you do the same!!
14557,negative,@AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget...
14558,negative,"@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced."
14559,negative,@AmericanAir hey there me again from yesterday im still on hold
14560,negative,@AmericanAir weather is unavoidable. Understaffing is controllable
14561,negative,"@AmericanAir Not only was 5418 Late Flight, but we've been boarded and waiting for over 30min. WTF?"
14562,negative,@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?
14563,negative,@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome!  #twitterhug #shesaidrun
14564,negative,@AmericanAir I know.  After an hour I got a live person.  It messes up our arrival and car plans at two airports and is costing us more.
14566,negative,"@AmericanAir i was also told by agents my issues ""aren't their prob"" K fine. I get it. But have some compassion 4 others dealing w/this!!!"
14567,negative,@AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful.
14568,negative,@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had
14570,negative,@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin
14571,negative,@AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again.
14572,negative,"@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome."
14573,negative,@AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else.
14574,negative,@AmericanAir I DMed you my AA & phone #s & you can't have someone call me? What was the point of your response? You didn't resolve anything!
14575,negative,@AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare
14576,negative,@AmericanAir But Eagle is always Late Flight
14577,negative,@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this!
14578,negative,"@AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great"
14579,negative,@AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation
14580,negative,@AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help.
14581,negative,"@AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty.  #epicfail #poorplanning"
14582,negative,"@AmericanAir seems like queue times are very high, in Q waiting for an agent 4 almost  an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr"
14583,negative,"@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary."
14585,negative,"@AmericanAir no hold times, just disconnections.   There is no excuse for that"
14586,negative,".@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same."
14587,negative,@AmericanAir I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.
14589,negative,@AmericanAir I've been trying for 4 hours to get hold of someone.
14590,positive,@AmericanAir thank you for quick responses.   #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there
14591,negative,@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?
14592,negative,"@AmericanAir  beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26"
14593,negative,@AmericanAir ahhhh your silence is golden now.  This tops it all.  Anyone get fired?
14594,negative,@AmericanAir Hey AA - can you help with an itinerary for a plat custy?  Stuck in PVR and phones aren't working
14595,negative,@AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow?
14596,negative,@AmericanAir we've been on hold for hours.
14597,negative,@AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags & lazy pilot wanting duty day to end?
14599,negative,@AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth.
14601,negative,@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage  #AmericanAirlines
14603,negative,@AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook?
14604,negative,@AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted?
14605,negative,@AmericanAir trying to book a flight on hold- can't get through to a representative on the phone- Advice?
14606,negative,@AmericanAir Cancelled Flights flights arbitrarily on same itinerary.  Weekend ruined for no good reason! No crew = missed Monday am mtg.
14608,negative,@AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am  stuck at the airport. Do you guys compensate for this?
14609,negative,"@AmericanAir & if that wasn't enough, your staff have been so rude & ignored passengers,don't think that should be accepted whatever reason"
14610,negative,@AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous
14612,negative,@AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help
14613,negative,"@AmericanAir I used the ""call back"" feature with an operator regarding my flight, got a call 2 hours Late Flightr and got hung up on. #pleasehelp"
14614,negative,"@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help.  Direct message faster than calling 800 number? #Backwards"
14615,negative,@AmericanAir  ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue?
14616,negative,"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!"
14617,positive,@AmericanAir DMing you now! Big thanks.
14618,negative,@AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously?
14619,positive,@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable
14620,negative,@AmericanAir I wait 2+ hrs for CS to call me back re why  flt is cxld/protection & they hang up the minute I answer on 1st ring?
14621,negative,"@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?"
14622,negative,I just need a place to sleep when I land without accommodations in PLS @AmericanAir!
14623,positive,@AmericanAir Love the new planes for the JFK-LAX run.  Maybe one day I will be on one where the amenities all function.  #NoCharge #Ever
14624,negative,"@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer."
14625,positive,@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI
14626,negative,@AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers!
14627,negative,"@AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC."
14628,positive,"Thank you. “@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.”"
14629,negative,@AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy?
14630,positive,@AmericanAir Thanks! He is.
14631,negative,@AmericanAir thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one.
14633,negative,"@AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday."
14634,negative,@AmericanAir right on cue with the delays👌
14635,positive,@AmericanAir thank you we got on a different flight to Chicago.
14636,negative,@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc
14638,negative,"@AmericanAir you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment??"