diff --git "a/airline_sentiment_analysis.csv" "b/airline_sentiment_analysis.csv" new file mode 100644--- /dev/null +++ "b/airline_sentiment_analysis.csv" @@ -0,0 +1,11676 @@ +,airline_sentiment,text +1,positive,@VirginAmerica plus you've added commercials to the experience... tacky. +3,negative,"@VirginAmerica it's really aggressive to blast obnoxious ""entertainment"" in your guests' faces & they have little recourse" +4,negative,@VirginAmerica and it's a really big bad thing about it +5,negative,"@VirginAmerica seriously would pay $30 a flight for seats that didn't have this playing. +it's really the only bad thing about flying VA" +6,positive,"@VirginAmerica yes, nearly every time I fly VX this “ear worm” won’t go away :)" +8,positive,"@virginamerica Well, I didn't…but NOW I DO! :-D" +9,positive,"@VirginAmerica it was amazing, and arrived an hour early. You're too good to me." +11,positive,@VirginAmerica I <3 pretty graphics. so much better than minimal iconography. :D +12,positive,@VirginAmerica This is such a great deal! Already thinking about my 2nd trip to @Australia & I haven't even gone on my 1st trip yet! ;p +13,positive,@VirginAmerica @virginmedia I'm flying your #fabulous #Seductive skies again! U take all the #stress away from travel http://t.co/ahlXHhKiyn +14,positive,@VirginAmerica Thanks! +15,negative,@VirginAmerica SFO-PDX schedule is still MIA. +16,positive,@VirginAmerica So excited for my first cross country flight LAX to MCO I've heard nothing but great things about Virgin America. #29DaysToGo +17,negative,@VirginAmerica I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP! +18,positive,I ❤️ flying @VirginAmerica. ☺️👍 +19,positive,@VirginAmerica you know what would be amazingly awesome? BOS-FLL PLEASE!!!!!!! I want to fly with only you. +20,negative,@VirginAmerica why are your first fares in May over three times more than other carriers when all seats are available to select??? +21,positive,@VirginAmerica I love this graphic. http://t.co/UT5GrRwAaA +22,positive,@VirginAmerica I love the hipster innovation. You are a feel good brand. +24,negative,@VirginAmerica you guys messed up my seating.. I reserved seating with my friends and you guys gave my seat away ... 😡 I want free internet +25,negative,@VirginAmerica status match program. I applied and it's been three weeks. Called and emailed with no response. +26,negative,@VirginAmerica What happened 2 ur vegan food options?! At least say on ur site so i know I won't be able 2 eat anything for next 6 hrs #fail +28,negative,@VirginAmerica amazing to me that we can't get any cold air from the vents. #VX358 #noair #worstflightever #roasted #SFOtoBOS +30,negative,"@VirginAmerica hi! I just bked a cool birthday trip with you, but i can't add my elevate no. cause i entered my middle name during Flight Booking Problems 😢" +32,negative,"@VirginAmerica help, left expensive headphones on flight 89 IAD to LAX today. Seat 2A. No one answering L&F number at LAX!" +33,negative,"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(" +34,positive,@VirginAmerica this is great news! America could start flights to Hawaii by end of year http://t.co/r8p2Zy3fe4 via @Pacificbiznews +36,positive,@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday +37,positive,"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!" +39,negative,@VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk +40,positive,"@VirginAmerica View of downtown Los Angeles, the Hollywood Sign, and beyond that rain in the mountains! http://t.co/Dw5nf0ibtr" +41,negative,"@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?" +45,positive,@VirginAmerica I'm #elevategold for a good reason: you rock!! +47,positive,@VirginAmerica wow this just blew my mind +51,positive,@VirginAmerica @ladygaga @carrieunderwood Julie Andrews all the way though @ladygaga was very impressive! NO to @Carrieunderwood +55,negative,@VirginAmerica hi! i'm so excited about your $99 LGA->DAL deal- but i've been trying 2 book since last week & the page never loads. thx! +56,positive,@VirginAmerica you know it. Need it on my spotify stat #guiltypleasures +57,positive,@VirginAmerica @ladygaga @carrieunderwood I'm Lady Gaga!!! She is amazing! 😊 +61,negative,@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help! +64,positive,@VirginAmerica @ladygaga @carrieunderwood love all three but you really can't beat the classics! +66,negative,@VirginAmerica heyyyy guyyyys.. been trying to get through for an hour. can someone call me please? :/ +67,negative,"@VirginAmerica Hi, Virgin! I'm on hold for 40-50 minutes -- are there any earlier flights from LA to NYC tonight; earlier than 11:50pm?" +68,positive,@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV +69,negative,@VirginAmerica everything was fine until you lost my bag +73,negative,@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt +74,positive,"@VirginAmerica not worried, it's been a great ride in a new plane with great crew. All airlines should be like this." +75,positive,@VirginAmerica awesome. I flew yall Sat morning. Any way we can correct my bill ? +78,negative,@VirginAmerica what is going on with customer service? Is there anyway to speak to a human asap? Thank you. +80,negative,@VirginAmerica why can't you supp the biz traveler like @SouthwestAir and have customer service like @JetBlue #neverflyvirginforbusiness +81,positive,@VirginAmerica I've applied more then once to be a member of the #inflight crew team...Im 100% interested. #flightattendant #dreampath -G +82,negative,@VirginAmerica you're the best!! Whenever I (begrudgingly) use any other airline I'm delayed and Late Flight :( +83,negative,@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness +84,negative,@VirginAmerica it was a disappointing experience which will be shared with every business traveler I meet. #neverflyvirgin +85,negative,@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R +89,negative,@VirginAmerica Why is the site down? When will it be back up? +92,negative,@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday . +93,negative,"@VirginAmerica just landed in LAX, an hour after I should of been here. Your no Late Flight bag check is not business travel friendly #nomorevirgin" +95,negative,"@VirginAmerica Is it me, or is your website down? BTW, your new website isn't a great user experience. Time for another redesign." +96,negative,@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y +97,negative,@VirginAmerica - Let 2 scanned in passengers leave the plane than told someone to remove their bag from 1st class bin? #uncomfortable +98,negative,@virginamerica What is your phone number. I can't find who to call about a flight reservation. +99,negative,@VirginAmerica is anyone doing anything there today? Website is useless and no one is answering the phone. +101,negative,@VirginAmerica why must a traveler miss a flight to Late Flight check a bag? I missed my morning appointments and you lost my business. #sfo2lax +103,negative,@virginamerica how's a direct flight FLL->SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky +104,negative,@VirginAmerica your no Late Flight bag check just lost you my business. I missed flight and AM apt. Three other people on flight had same exp. +105,positive,"@VirginAmerica - amazing customer service, again! 💕💕 RaeAnn in SF - she's the best! #customerservice #virginamerica #flying" +106,negative,@VirginAmerica called your service line and was hung up on. This is awesome. #sarcasm +107,negative,@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info. +109,positive,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/tZZJhuIbCH #CheapFlights #FareCompare" +111,positive,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare" +113,positive,@VirginAmerica Have a great week 🌞✈ +114,positive,@VirginAmerica come back to #PHL already. We need you to take us out of this horrible cold. #pleasecomeback http://t.co/gLXFwP6nQH +115,negative,"@VirginAmerica should I be concerned that I am about to fly on a plane that needs to be delayed due to a ""tech stop""?" +116,positive,"@VirginAmerica is the best airline I have flown on.Easy to change your reservation,helpful representatives & a comfortable flying experience" +117,positive,@VirginAmerica and again! Another rep kicked butt! Naelah represents your team so beautifully!! Thank you!!! +118,positive,@VirginAmerica your beautiful front-end design is down right now; but it was cool to still book my ticket b/c all your back-end was secure. +119,positive,"@VirginAmerica Love the team running Gate E9 at LAS tonight. Waited for a delayed flight, and they kept things entertaining" +120,negative,@VirginAmerica Use another browser! 2015 & a brand with a reputation built on tech response doesn't have a cross-browser compatible website? +121,negative,"@VirginAmerica And now the flight Flight Booking Problems site is totally down. Folks, what is the problem?" +122,negative,@VirginAmerica I like the customer service but a 40 min delay just for connecting passengers seems too long. VA370 +123,positive,@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight! +124,positive,@VirginAmerica you have the absolute best team and customer service ever. Every time I fly with you I'm delighted. Thank you! +126,negative,@VirginAmerica i need to change my flight thats scheduled in 9 hours and 120 min wait time on phone. Im calling intern. Help!! +127,positive,@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue +130,negative,@VirginAmerica you are failing your customers because your check in process does not link to TSA pre-check. +131,negative,@VirginAmerica @FiDiFamilies us too! Terrible airline! Just gave us a hotel hotline number and said sorry +133,negative,@VirginAmerica @ChrysiChrysic your assistance yesterday when u Cancelled Flightled our flight was to give us a hotel hotline Shame on you! +134,negative,@VirginAmerica Another delayed flight? #likingyoulessandless +135,negative,@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise +136,positive,@virginamerica you ROCK for making it so I can watch #Oscars on my flight!! #redcarpet #oscars #oscars2015 +138,positive,@VirginAmerica always!!! Xoxo +139,negative,@VirginAmerica why can't we book seats on your flights when we buy them or even during check in? Creates so much anxiety! #frustrated +140,negative,@VirginAmerica You'd think paying an extra $100 bucks RT for luggage might afford you hiring an extra hand at @sfo #lame +141,positive,@VirginAmerica best customer service rep in the world! #irmafromDallas takes the cake!!! +143,negative,@VirginAmerica please provide status for flight 769. I cant imagine it's on time as the Web indicates dude to weather here and/or Dallas +144,positive,@VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!! +145,negative,"@VirginAmerica I paid the premium to fly you across the country, you Cancelled Flight my flight and offer no check fee or upgrade love? Sad face :(" +146,negative,@VirginAmerica question: is it not possible to book a seat for an infant under 2? It's not giving me the option but we want a seat for him. +147,positive,Always have it together!!! You're welcome! RT @VirginAmerica: @jessicajaymes You're so welcome. +148,positive,@virginamerica #flight home to #dc #sunset #globe in' #backtowinter back to #work! #refreshed http://t.co/VX9vBCTdLf +149,negative,.@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy. +150,negative,.@VirginAmerica does that mean you don't have a policy for destroyed luggage? +152,positive,@VirginAmerica thank you for checking in. tickets are purchased and customer is happy ;-) +157,negative,@VirginAmerica having problems Flight Booking Problems on the web site. keeps giving me an error and to contact by phone. phone is 30 minute wait. +158,negative,@VirginAmerica How do I reschedule my Cancelled Flightled flights online? The change button is greyed out! +159,negative,"@VirginAmerica I rang, but there is a wait for 35 minutes!! I can book the same ticket through a vendor, fix your site" +160,negative,"@VirginAmerica got a flight (we were told) for 4:50 today..,checked my email and its for 4;50 TOMORROW. This is unacceptable." +161,negative,"@VirginAmerica our flight into lga was Cancelled Flighted. We're stuck in Dallas. I called to reschedule, told I could get a flight for today...(1/2)" +162,negative,@virginamerica why don't any of the pairings include red wine?! Only white is offered :( #redwineisbetter +163,negative,@VirginAmerica is the website down? +164,negative,@VirginAmerica - Your site seems a little wonked right now. May want to have a look. Tried on two browsers. No CSS? http://t.co/8qsQMM7KF2 +165,negative,@VirginAmerica I'm disappointed that the agent at the designated silver status check in line @Dulles_Airport closed to assist all pasengers +167,negative,@VirginAmerica Is it normal to receive no reply from Central Baggage #baggageissues #smh +168,negative,@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?! +173,negative,"@VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher..." +174,negative,@VirginAmerica I applied over 2 weeks ago. Haven't heard back and I'm flying this week #disappointed +176,positive,@VirginAmerica Thank you for the follow +177,negative,@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers +178,negative,@VirginAmerica shame on VA for making people spend money in stranded cities when other airlines are landing at JFK! Who will reimburse me? +181,negative,@VirginAmerica too bad you say it takes 10 to 14 days via YOUR confirmation email. When I inquired after 3 weeks you claim 6 to 8 weeks! +182,negative,@VirginAmerica Flight from BOS > LAS tomorrow was Cancelled Flightled. No notification; wait times are 1+ hour. Will you rebook on another airline? +183,positive,😎 RT @VirginAmerica: You’ve met your match. Got status on another airline? Upgrade (+restr): http://t.co/RHKaMx9VF5. http://t.co/PYalebgkJt +184,positive,@VirginAmerica Only way to fly! #Elevate #Gold +186,negative,"@VirginAmerica a lot of ""apologies"" being thrown out to customers from what I can see.Very sad. Thanks for nothing. Worst airline ever." +187,negative,@VirginAmerica for all my flight stuff wrong and did nothing about it. Had #worst #flight ever +189,positive,@VirginAmerica you will match my #AmericanAirlines status? Cool! +191,negative,@VirginAmerica trying to book a flight with you guys and your website won't let me... about to lose my business +192,negative,@VirginAmerica you suck! +193,positive,@VirginAmerica thanks! +194,negative,@VirginAmerica Just DM'd. Same issue persisting. +195,negative,@VirginAmerica Because we never rec'd Cancelled Flightlation notice we were left w no options to fly out of PS. Driving to LA for a red eye Mon w kids +196,negative,@VirginAmerica trying to book a flight & your site is down 😁 +197,negative,@VirginAmerica You have any flights flying into Boston tomorrow? I need to be home and you Cancelled Flightled my flight and didn't do anything +198,negative,@VirginAmerica you stink. Flight Cancelled Flighted from PSP to JFK and no notification or ability to rebook #disappointed. #expected better +199,positive,@VirginAmerica I love your guy's song! We're dancing to it for our high school dance revue +200,negative,@VirginAmerica Your website is down and I'm trying to check in! +201,positive,"@VirginAmerica done! Thank you for the quick response, apparently faster than sitting on hold ;)" +203,positive,@VirginAmerica cool picture of another VirginAmerica plane off our wing. What a site! http://t.co/5B2agFd8c4 +204,positive,@VirginAmerica Keep up the great work :) +205,positive,@VirginAmerica my goodness your people @love field are amazing under pressure ❤️from Texas #beatstheothers in crisis Please fly me to NY +206,positive,@VirginAmerica Thanks for a great flight from LA to Boston! Pilots did a great job landing in the snow. Can we go back to LA now? #seriously +208,positive,"@VirginAmerica Thanks so much for the awesome support, you guys rock!" +209,negative,@VirginAmerica seats in Row 8 don't recline should mention that on your website #soreback +210,negative,@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink. +211,negative,@VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of! ❄️❄️❄️ +212,positive,@VirginAmerica twitter team. you guys killed it for rescheduling me asap. thank you! +213,negative,@VirginAmerica You guys charged me $100 to reschedule a flight that was then Cancelled Flighted and are now refusing to refund it. What's the deal? +214,negative,@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook. +216,negative,"@VirginAmerica your mobile site is broken, shows +""{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points"", won't let me checkin" +217,negative,@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin +218,negative,"@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?" +219,negative,@VirginAmerica I did it but there was a problem in the link from the email for check-in. thanks +220,negative,@VirginAmerica had to change to another airline to get to DC today ... Why is @united able to land in DC but not you? Cost me $800 ...ugh +221,negative,@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ... +222,positive,@VirginAmerica when are you putting some great deals from PDX to LAS or from LAS to PDX show me your love! http://t.co/enIQg0buzj +223,positive,@VirginAmerica wish I can afford to fly with you next Friday going back home.. love everything about your airline +224,negative,@VirginAmerica how are you gonna have a deal from Dallas to DC but no deal from DC to Dallas? #sad +226,negative,@VirginAmerica hold times at call center are a bit much +227,positive,@VirginAmerica Like http://t.co/VPqEm31XUQ +228,negative,@VirginAmerica Site down? #help +229,positive,@VirginAmerica You have the best flight attendant ever!!! http://t.co/PxdEL1nq3l +230,positive,"Awesome! RT @VirginAmerica: Watch nominated films at 35,000 feet. #MeetTheFleet #Oscars http://t.co/DnStITRzWy" +231,positive,@VirginAmerica thanks so much! +232,negative,"@VirginAmerica Trying to reset my password, email never arrives. Help?" +233,positive,"@VirginAmerica, the only airline based in Silicon Valley! #disruption #FCmostinnovative #incubator @FastCompany's http://t.co/wU3LbCNcr9" +234,positive,@VirginAmerica Very nicely done. 👏 +235,positive,@VirginAmerica I’m looking forward to watching the Oscars on my flight home tomorrow. I might even get something bubbly to drink! ;) +236,negative,@VirginAmerica What is the reason for the delay of the departure of VX 413 from JFK this afternoon? +237,negative,"@VirginAmerica is todays flight from Palm Springs, Ca to JFK in NY Cancelled Flightled?" +238,positive,@VirginAmerica hahaha 😂@VirginAmerica YOU GUYS ARE AMAZING. I LOVE YOU GUYS!!!💗 +239,positive,@VirginAmerica sounds like fun ! +242,negative,"@VirginAmerica the CSS on your site is a 404 right now, please fix. Site unusable." +243,negative,"@VirginAmerica We're on flight 910 Vegas to Boston today, checked in online but our bag count didn't register. Can I fix that somehow?" +244,positive,"@VirginAmerica classiq, luv Virgin America. Greetingz" +245,negative,"@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues" +246,positive,@VirginAmerica Thanks for your great customer service today & for helping me get all my travel sorted out! +247,positive,@VirginAmerica thanks guys! Sweet route over the Rockies #airplanemodewason +248,positive,@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee! +249,negative,"@VirginAmerica - the passenger in 7D, Flt 338 that assaulted me shouldn't have flown. I trust he's banned. Crew filed report to @FAANews" +250,negative,@VirginAmerica current bug on website shows ‘select departure city’ when selecting destination city http://t.co/SLLYIBE2vQ +251,negative,@VirginAmerica luggage was severely dented/missing wheel coming off baggage claim in SAN. Luggage agent Miranda (I think) wasn't any help. +252,positive,"@VirginAmerica thank you for the easy itinerary shift for impending weather. Quick, painless & free." +254,positive,@VirginAmerica Thanks! Good times there and back! #Vodkatonics the entire flight🍸#sfo +258,positive,"@VirginAmerica, you're doing a great job adding little luxuries/aesthetics that improve the air travel experience. Thank you. Keep it up!" +259,negative,@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒 +262,negative,@VirginAmerica #wtf I paid for direct flight on purpose not to have to stop for fuel exhausted frequent flier and nothing for inconvenience! +263,negative,@VirginAmerica there is something wrong with you website in Safari iPhone +264,positive,@VirginAmerica thanks for gate checking my baggage on your full flight dfw-lax 883 and giving me early boarding too #sweet +265,negative,@VirginAmerica Already checked in so the page expired :X +266,negative,@VirginAmerica Boo for a not refunding a seat upgrade fee I did not want to buy in the first place! +269,positive,@VirginAmerica I see what you did there ;) +272,positive,@VirginAmerica your inflight team makes the experience #amazing! +273,positive,@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J +274,negative,"@VirginAmerica moved my seat with no notice. ""Better seat"" is cabin select not behind the row I selected👎 #DISAPPOINTED" +276,positive,@VirginAmerica fav airline +277,positive,@VirginAmerica we have a hot female pilot! Sweet! DCA to SFO! :-) +280,negative,@VirginAmerica already contacted Central Baggage & sent DM. @RenttheRunway is charging me for the dress that was in the lost suitcase #help +281,positive,@VirginAmerica Thank you!! +282,negative,@VirginAmerica Is there anything going on with the website? I've been getting a lot of errors past 30 minutes. +287,negative,@VirginAmerica @VirginAtlantic I have just checked in flight to SFO from LAX & been told as Atlantic Flying Club Gold I get no benefits?! +288,negative,@VirginAmerica husband and I ordered three drinks via my screen and they never came. Awesome! +289,negative,@VirginAmerica soooo are you guys going to leave the seatbelt light on all flight? You can barely call this turbulence :-) +292,negative,"@VirginAmerica Funny story, your website is broken, you have missing javascript and stylesheets on the checkin process. I dislike this!" +293,positive,@VirginAmerica would love to do more for virgin just like I do for @GoPro +298,negative,@VirginAmerica I'm trying to check into my 10:50AM CT flight tmm on the desktop website and it's not working (some sort of caching bug) SOS +301,negative,@VirginAmerica Do you guys know your check-in links from emails are broken? http://t.co/2npXB6oBMr +303,positive,@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry +304,negative,"@VirginAmerica lost my luggage 4 days ago on flight VX 112 from LAX to IAD & I'm calling every day, no response.Please give me back my stuff" +305,negative,@VirginAmerica The Flight Booking Problems section of your website seems to be broken on Chrome. Might wanna look into that. +306,positive,@VirginAmerica Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more! +307,positive,"@VirginAmerica I mean. Probably inappropriate while on board.. But, it's on!" +308,positive,@VirginAmerica happy to spend the day together. Let's do this! +311,positive,.@VirginAmerica They were very understanding and helped me out. Thx! #Comps +313,positive,@VirginAmerica thank you! I absolutely will 😎 +314,negative,@virginamerica Looks like a broken link for your assets https://t.co/OArDjjGrrD +316,negative,@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg +317,negative,"@VirginAmerica can't check in, your site looks like this every time it loads http://t.co/kAcY2AwDbW" +320,negative,@virginAmerica Other carriers are less than half price for a round trip fare. I am stunned. http://t.co/UKdjjijroW +321,negative,@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550? +323,positive,@VirginAmerica How about some free drinks on the flight back for the free promo? +324,positive,@VirginAmerica @SSal thanks! +329,negative,"@VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage." +331,positive,@VirginAmerica Thanks! +332,positive,@VirginAmerica thanks for taking care of @SuuperG on her flight!! #rockstars #travel +333,positive,@VirginAmerica Thanks for the lovely soft views! #travel #SAN to #SFO http://t.co/CnctL7G1ef +334,negative,@VirginAmerica I requested a mileage challenge for status several weeks ago online but haven't heard back. How do I get help with this? +335,negative,"@VirginAmerica Just trying to book tickets to NYC and facing super fun broken styling. Don't worry, I'll keep trying :)" +338,negative,@VirginAmerica Applied for Status Match on Feb 1. Got confirmation email same day. Still no news though. You guys have dropped ball Late Flightly 😥 +341,positive,"@VirginAmerica I adore you, and am so looking forward to my flight to Austin in two weeks." +342,positive,@VirginAmerica I was so glad it was mentioned. I took my first virgin flight a few years back and it was a transformative experience. +344,negative,@VirginAmerica trying to check-in...but looks like your site is down? +345,negative,"@VirginAmerica spending my birthday night with you, DAL-DCA. Get me home!" +346,negative,@VirginAmerica Sent a couple messages to the email you provided but to no avail. Will try again next year. Cheers. +347,positive,"@VirginAmerica first time flying Virgin, went to #SanFrancisco .Thanks for the smooth ride. Easily my new fav airline!" +348,negative,"@VirginAmerica seriously, though. will there not be direct flights from SFO-FLL in may???" +349,negative,@VirginAmerica It's fine. Already done with my purchase. But you should try it. Just go most of the way through then go back 3 +350,negative,"@virginamerica not really the experience I was hoping 4, I ws forced 2 check in a small carry on, w/ nothing but empty cabin space on board" +351,negative,"@VirginAmerica +wjere is our luggage #so slow at lax" +353,negative,"@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well" +354,negative,@VirginAmerica I am deeply disappointed that your birthday promo was not applied to a trip I booked mere days before I received the email +355,negative,"@VirginAmerica what happened to direct flights from SFO-FLL? Looking in May, only see connecting #help #dontdothistome" +358,positive,"@VirginAmerica just promoting the product is all, had a problem with southwest and recommend noneother than the best! http://t.co/tFaNXBh1Cf" +359,positive,"@VirginAmerica love you guys, but pls get some direct routes LAS to AUS!" +362,positive,@VirginAmerica of course! I work for @VirginAtlantic and I'm obsessed with the entire Virgin family!! +363,positive,@VirginAmerica ok! first time flying with you tonight :) +366,negative,"@VirginAmerica I have 2d and 3d embossed badges and patches superior to the ones you are currently using. +http://t.co/3fq3XElbOn" +367,negative,@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards. +368,negative,@VirginAmerica on flight VX399 headed to LA from JFK - dirtiest VA plane I have ever been on. Sad for a great airline. +369,positive,@VirginAmerica got it squared away. Someone picked up as soon as I tweeted. Should have tweeted sooner. 😉 +370,negative,@VirginAmerica your Avis rental continue button doesn't work on your website to book car. Tried 4 times on phone. This sucks! +371,negative,@VirginAmerica delayed to10.30!! +372,negative,@VirginAmerica currently in minute 10 of being on hold with cust. service. Do I need to do anything to add a lap child to my reservation? +374,positive,“@VirginAmerica: @KarinSLee Of course. Have fun celebrating!” Thanks! Happy Chinese New Year! +375,positive,@VirginAmerica Flight Booking Problems last second flight for next week from SFO- to SAN any chance you want to gift me a promo code since I love you guys +376,negative,@VirginAmerica Comenity Bank is a joke! Please change. Nothing but constant problems with this bank +378,positive,"@VirginAmerica For my Grandma Ella's 80th, she would <3 a bday greeting from your flight crew! She was a stewardess for Eastern Airlines." +379,positive,@VirginAmerica Just bought tix for ATX - Dallas route - thanks for adding that! Love yr airline & yr website is BEST transactional site EVER +381,positive,@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture! +383,negative,"@VirginAmerica, I submitted a status match request a while back and still haven’t heard! I’m flying on Monday. Can you look / accelerate?" +384,positive,@VirginAmerica had me at their safety video . . . http://t.co/CqMm7nuE9m LOVED my first cross country flight. #livewelltraveled #sytycd +385,positive,@VirginAmerica that doesn't look to fat to me! It looks yummy! +391,positive,@VirginAmerica omg omg😍😍 nonstop Dallas to Austin on virgin✨😱✈️ +392,positive,@VirginAmerica Your planes are really pretty. Just thought u should know that. :) +394,negative,@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help +395,positive,@VirginAmerica thank you +396,negative,@VirginAmerica Can I get some help with a support ticket? It's been 15 days.... Incident: 150202-000419 Thank you! +397,positive,@VirginAmerica good to be home #texas #moodlighting http://t.co/N3BVZTY3zI +398,negative,@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!! Let me out of here! +399,negative,@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!! +401,positive,"@VirginAmerica thanks for that. Been needing a way to make those Austin trips from DCA, and now you've come through!" +404,positive,@VirginAmerica this is too cool! Never been on ur planes but now I will!! +406,positive,@VirginAmerica great. Well deserved. +407,negative,@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce. +408,negative,@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement. Cust Svc no help!!! +409,negative,@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best. +411,negative,@VirginAmerica all crap channels which is why I pay to watch UK tv +412,positive,@VirginAmerica got it. All set - Thanks! +415,positive,@VirginAmerica Giants and Virgin America. A match made in heaven. +416,positive,"@VirginAmerica thank goodness!! Also, see you friday, nwk>sf.. BOOM!" +417,negative,@VirginAmerica how come you don't have an iPhone app? Still using and making me waste paper. +418,negative,@VirginAmerica Your back of seat entertainment system does not accept credit cards that have an apostrophe in the surname. #apostrophefail +419,negative,@VirginAmerica When will VX use all 6 LGA slots instead of 4 today? Adding AUS makes this less likely :( +421,positive,@VirginAmerica I luv ur people and product! 1 thing is y do u charge for herbal tea but not black tea? I'm not a caffeine drinker +422,positive,@VirginAmerica thank you! See y'all soon! I'm excited to see the expansion of destinations. Spread those wings! +425,negative,@VirginAmerica sad to learn you no longer fly SFO > PHL. Hope it returns! +427,positive,@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing! +429,positive,"@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?" +430,positive,@VirginAmerica OMG FINALLY +433,negative,@VirginAmerica kinda sucked my earphone jack didn't work on my flight. They may want to look into that for future passengers +434,negative,@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego. +436,positive,@VirginAmerica #thankyou the DAL-AUS route makes my day!!!! +437,positive,@virginamerica awesome deals DAL-AUS for only $39 each way! https://t.co/xCVQXYkg49 +439,positive,"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes." +440,positive,@VirginAmerica ​ is flying from Love to Austin now. That is most excellent news. +443,positive,@VirginAmerica Congrats VX on the new route! ✈️🎉 +444,negative,"@VirginAmerica I tried that. You offered to charge me an additional $1k for a new ticket or be stranded until Thurs. 1st time, last time." +446,negative,"@VirginAmerica Never had a bad experience before, but this one took the cake. Now extortion for carry on items as well?" +447,negative,@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag. +448,negative,"@VirginAmerica All of group E was told there was no more room in the bins. when I got on the plane, was room for at least 4 bags in my row!" +449,negative,@VirginAmerica Thanks for making my flight from LAX to JFK a nightmare by forcing me to check my carry on bag at the gate. (1) +450,negative,@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes.......... +451,positive,@VirginAmerica I am all about the in flight artisanal cheese and wine pairing. +453,positive,@VirginAmerica That's classy. +454,positive,@VirginAmerica I'm sure a lot of your 747 and 777 JFK-LHR flights go a lot faster than 513mph with a strong tailwind. +455,positive,@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks 😃👍 +457,negative,@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together. +459,positive,@VirginAmerica @JezzieGoldz would have been a rough trip but LUCKILY we were on a #virginamerica flight. #weather +463,positive,"@VirginAmerica another perfect flight. How come on your planes, the sun visors can stay down? Other carriers make you raise them?" +464,positive,"Nice RT @VirginAmerica: The man of steel might be faster, but we have WiFi – just saying. #ScienceBehindTheExperience http://t.co/FGRbpAZSiX" +465,positive,@VirginAmerica I love the dancing little richard. cool beans. +466,positive,@VirginAmerica I don’t use Passbook =/ I still love you though <3 :) I’ll just use my email in the future. +467,positive,@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me! +469,negative,@VirginAmerica Man of steel flies to more cities though...and with more frequency too. +470,positive,@VirginAmerica thanks so much for sharing. Just added it to my site http://t.co/TsviBTvT8h +475,positive,@VirginAmerica Dad on Segway is the best part of this whole infographic! +476,positive,@VirginAmerica Are there any plans for a short haul airline in Europe? Would defiantly fly with you guys :) +477,positive,@VirginAmerica wifi AND better seating. +479,negative,@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me. +480,positive,".@VirginAmerica not only was it great, but you return my calls the day after. Couldn't ask for more. #myVXexperience" +481,negative,"@VirginAmerica While other airlines weren't Cancelled Flighting flights into BOS, and helping their customers get home, Virgin was saying Good luck!" +484,negative,@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again! +485,negative,"@VirginAmerica As one of the travelers affected by the Boston storm, I'm shocked at Virgin's complete apathy toward their customers." +486,negative,@VirginAmerica Umm so no reason as to why this is? Is there someone different I should contact (or contact me) to get a definitive answer? +487,negative,@virginamerica Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees. +488,positive,"@VirginAmerica so loyal that I'm driving to #NYC from #PA, to fly Virgin, since you cut #Philly flights ;)" +490,positive,@VirginAmerica you guys are perfect as always! <3 #WeRVirgin +491,positive,@VirginAmerica thanks! Y'all have some of the best customer service left in the industry. +493,positive,@VirginAmerica really wish you'd fly out of #Fargo @fargoairport those fares are amazings +494,negative,"@VirginAmerica mood lighting on point🙌 Reclining my seat, kickin up my feet💤" +495,negative,@VirginAmerica my flight (6000) scheduled for 1pm departure still says on time but no plane at gate. Any update on how long of a delay? +496,negative,@VirginAmerica my group got their Cancelled Flightlation fees waived but I can't because my ticket is booked for 2/18? Your reps were no help either 😡 +498,positive,@VirginAmerica just got on the 1pm in Newark home to LA. Your folks at EWR are incredible #letsgohome +502,positive,@VirginAmerica Flying LAX to SFO and after looking at the awesome movie lineup I actually wish I was on a long haul. +504,positive,@united thanks +505,positive,@united Thanks for taking care of that MR!! Happy customer. +506,negative,@united still no refund or word via DM. Please resolve this issue as your Cancelled Flightled flight was useless to my assistant's trip. +507,negative,@united Delayed due to lack of crew and now delayed again because there's a long line for deicing... Still need to improve service #united +508,positive,@united thanks -- we filled it out. How's our luck with this? Is it common? +509,negative,@united Your ERI-ORD express connections are hugely popular .. now if only we could have an ERI-EWR hop! :) +511,negative,@united you think you boarded flight AU1066 too early? I think so. +513,negative,"@united Gate agent hooked me up with alternate flights. If you have a way to PREVENT the constant issues, that would rock." +515,positive,@united thanks +516,positive,@united Thanks. It is on the same ticket. +518,negative,@united is the worst. Nonrefundable First class tickets? Oh because when you select Global/FC their system auto selects economy w/upgrade. +519,negative,@united @CheerTymeDad So I can buy tix 3 days before flight but can't transfer the tix. Flawed security logic. Flawed customer service +520,negative,"@united I did start a claim but 8-10 weeks is unrealistic, am I really supposed to go that long with out a car seat for my child.Ridiculous!" +521,positive,@united follow me please this airline is beautifull ♥ +523,negative,"@united if the car seat is lost @united should just reimburse me for a new one, this is not a pair of shoes, it's a necessity for my child" +526,negative,@united @highbuddyyy that totally sucks my cousin worked at PHL said @united +527,positive,@united just wanted to let you know how wonderful Rosetta the gate agent was working flight 6457 Dan to Ase. Let her know she wasappreciated +529,negative,@united beginning of Feb I called United they said they would send another voucher by mail. Never got anything. #tiredofwaiting +530,negative,"@United the internet is a great thing. I am emailing executives in your company, maybe they will respond to me in a timely manner." +533,negative,"@united thats weak. See ya 👋 +Hey @VirginAmerica !!" +534,negative,@united I flew back w other company since United didnt have an earlier flight +536,negative,@united I am trying to book awards for September and need flights on @aegeanairlines but they will not show even w/ many award seats availab +537,negative,@united I sure did. I had to drive a total of 3 hours to get my own bag. I'd like to explain that debacle but no one wants to talk to me. +539,negative,"@united See? We were told repeatedly that the pilot was Late Flight and kept getting Late Flightr. After we boarded, there was a defibrillator issue." +540,negative,@united why no preferred security line anymore. My TSA pre-check didn't pull on my @SilverAirways partner flight! #Platinum #spoiled +541,negative,@united #Newarkliberty Airport need to indicate different gate#'s for terminals A&C. #Flyingainteasy +542,negative,"@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but..." +543,negative,@united How does United refuse to reissue a $400 lost voucher when their plane didn't take off due to mechanics? #badcustomerservice +544,negative,"@united also during the run I was instructed to do, I shattered my computer. http://t.co/oAflfr7WXB" +545,negative,"@united yes, we've been with the agents for the last 50 minutes. One of the agents have been very rude, but thankfully Ladan has been nice." +550,negative,"@united iah to charlotte. Baggage claim rep latrice h. #customerservice non existent, Ignored customer then inappropriately touched customer" +552,positive,"@united - thanks for your help...got me what I need, but its an issue with @_austrian . I guess I sit awhile longer." +553,negative,@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad +554,negative,@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient +555,negative,@united then why have I not received my call back its been 3 days...it's an infant car seat how am I supposed to go anywhere with my child +557,negative,@United well sitting on the ground 'on time' but waiting for a gate....again #tiredofthis +558,positive,"@united ""Airport snow removal method #22..."" +Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU" +559,negative,"@united No, I need you guys to not over book planes. It's not a concern, I'll just travel with someone else moving forward." +560,negative,@united A measly $50 e-certificate is not how you appreciate loyal customers after they wait 3hrs on the tarmac during UA1116. #unacceptable +561,negative,@united When will email address/username sign-on be available? It's been a while. +562,positive,@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me? +563,negative,@united rude rude +564,negative,@united - Why can't I get a boarding pass for my Austrian Airlines codeshare flight. Rebook incls a 6 hour layover & I am stuck outside sec +565,negative,@united. ..I received on other flights. #united truly breaks guitars. #unitedbreaksguitars #wantmymoneyback +566,negative,@united just flew to #TelAviv paid $100 from a third suitcase which didn't even make it on the plane! Besides for the impolite service... +567,negative,@United My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome +568,negative,@united Shame that there's no flex to tickets transfer rules. Even calling from Neurosurgery ICU isn't enough! +569,negative,@united No. Denver said they don't handle baggage that made it to Colo. Springs. They gave me an 800 number to call. No help there either. +570,negative,@united you guys need some serious training in customer service. Too many better options to put up with the way you guys handle ur mistakes +572,negative,"@united once he found out we had a problem he avoided me like the plague. Was told ""we can't find a supervisor.""" +573,negative,@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me. +574,negative,@united I will not be flying you again +575,negative,"@united in addition, my first flight was delayed an hour and I'm arriving at my destination 8 hrs Late Flight." +578,positive,@united I flew United last month and the experience was AWESOME! +579,negative,@united our travel booked thru United group dept. Okc ticket agent less than willing to help with our connection in LAX. +580,negative,"@united v upset with your disability ""services"". When I told one of your employees I was carrying medical equipment she was very rude." +581,negative,@united thnx for quick reply but don't think you can assist. Our intl grp will be put to considerable inconvenience today. +582,negative,@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!! +583,negative,@united @getmeontop 7 WEEKS Late FlightR AND I STILL HAVE NOT RECEIVED MY MILES FROM THE MileagePlus Gift Card $150 STARBUCKS CARD I HANDED OVER!!! +584,negative,"@united as a 1k, I'm always hoping for improvement." +585,negative,@united not yet. I complained about the guy who checked my luggage in as he was throwing the bags around. Unfortunate coincidence I hope? +586,negative,@united OKC ticket agent Roger McLarren(sp?) LESS than helpful with our Intl group travel problems Can't find a supervisor for help. +587,negative,@united mobile apps need construction from the ground up for each OS category. It's expensive to get right . +588,negative,@united another fail for the United ticket agents in OKC. LESS than helpful and could care less about our problems. American here we come. +589,positive,"@united 441, which also had 1 working WC in coach. Good thing this bird landed ahead of schedule. I have to use the WC stat." +591,negative,"@united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!" +592,negative,@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk +593,negative,@united What is your phone number. I can't find who to call about a flight reservation. +594,negative,"@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it." +595,negative,"@united why am I to believe they will help when customer service couldn't? Like I said, I want a number to someone who can fix what you did." +596,negative,@united they helped me at the baggage service desk. Said bc TSA screening was down in FLL not all bags made it but bag will be in EWR @ 12 +597,negative,@united Mobile boarding pass disappeared from phone while standing in line to board. Second time this week... Hmm. +598,positive,@united for the record- Rozana at Newark was lovely and helpful. #choosekind +600,positive,@united thx for update +603,negative,@united Had to explain to a very over eager flight attendant trying to ask about my vision that my @ccicanine was not a guide dog! +604,negative,@united what's the point of asking for details about a #servicedog when you book if your flight crew doesn't read them? (Continued) +605,negative,@united I tried but no one was available in bogota and everyone was rude in Houston. I was stuck for 35 hours because of you guys +606,negative,@united #worst2unitedflightsever UA 236 LAS to IAD 2/24 mechanical problems again - took off - had to land for fix - delayed again #wtfodds! +607,positive,@united despite my bag not making it to Newark good informative email tracking updates help! +608,negative,@United. What's going on with UA 236? outbound flight last thurs was delayed 4hrs How long will this delay be? #worst2unitedflightsever +609,negative,@united #worst2unitedflightsever UA1429 IAD to LAS 2/19 mechanical problems - switched aircraft delayed 3.5 hours! +610,negative,@united crashed trying to check in. +611,positive,"@united Wow. What a deal. Again, 30+ plus seats available. Easy change to make a customer happy." +614,negative,@united on 768 to Logan - boarding gong show due to lax carry on enforcement. Bins full of coats = no room for bags. U need a better system! +616,negative,@united Blackmailed me into paying £130 extra or having my return ticket nullified in San Francisco Airport. Terrible service from rep #scam +618,negative,@united disappointed that u didnt honor my $100 credit given to me for ur mistakes. Taking my business elsewhere ✌️out. +619,negative,@united ua1673 still waiting! Supposed to depart 9:08 +620,negative,@united it was credit from my last trip that never came in the mail! +621,negative,@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service +622,negative,@united does this process ever end? Still waiting for the reply since 2 months #pathetic #customerservice +623,negative,@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times. +624,negative,@united how do I get my account number if your website says email is unavailable? +626,negative,"@united I received 1 bag last night, I am still missing the other one." +627,negative,"@united @simonroesner you'll need to upgrade the seats too, even in economy plus it's like sitting on a concrete bench." +630,negative,@united 2nd flight also delayed no pilots! But they boarded is so we can just sit here! #scheduling +632,negative,@united but it's hard to stay upset at someone when they at least TRY to show remorse. +633,negative,"@united By the way, a simple apology goes a long way, even if it's a hollow one. It's obvious that you don't care about me or my well-being," +634,negative,@united This isn't a one time thing either! It's a shocking pattern of repeated neglect and disrespect. +635,negative,@united Fingers crossed & its all intact. Very disappointed with this experience as before this we were actually saying we enjoyed using you +636,negative,"@united It's an incredibly easy fix, but you would rather stay in your comfort zone, while I get forced out of mine." +637,negative,@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this. +638,negative,@united Everyone around us is sitting with their friends and family members. They booked their tickets in October and December. We bought +639,negative,@united Not sure what you are talking about. She is going on nonstop flights. SNA to SFO and then SFO to EWR. +640,negative,".@united it will be because I'm moving to @AmericanAir because of @united talk, no service" +642,negative,"@united I asked a legitimate question about systemwide vs. localized problems, and got back an unreLate Flightd copy/paste. You can do better." +643,negative,@united what time? Who can I call. I need my skis. I will go to the airport and get them. No more faith in United. +644,negative,@united I see you guys are at it again. Amazing how one company continually makes mistakes yet fails to be held accountable for their error +646,negative,@united Yeah sorry but there's always a problem with United. And you have an international reputation for having problems. +648,negative,"@united but then again, maybe the @BBBNE_SD_KS_IA would care more to hear what went on than whoever listens to issues you caused" +649,negative,@united I wonder if sharing all this on FB and insta would produce a number. 140 characters really limits my story telling. +650,negative,@united so you're telling me there is no number to call after being left in an airport because of a negligent pilot and staff? +651,negative,@united Could this email be resent as it doesnt appear to have arrived. +653,negative,@united you have to follow me in order for me to DM...come on now +654,negative,"@united $25 United coupon to make up for broken entertainment system on a 9-hour flight, seriously? #Ridiculousness #learncustomerservice" +655,negative,@united So they didn't drop my bag overnight & now I'm leaving for a week. This is why you were supposed to hold on to the bag.... +656,negative,@united I did DM the details but still no response. I have to book today. +659,negative,@united not able to DM you my confirmation number +660,negative,"@united I've sent the message, let me know if you got it. I'm not very twitter-literate. Also, is he REALLY going to be stuck for 18hrs?" +661,negative,@united very unhappy at no response to complaint emailed on 2nd Feb ref.8441639. Awful customer service! +663,positive,@united private jet would have been cool! Do does not work. I'll try again +664,negative,@united we were not given the option of using our United TravelBank in a recent Flight Booking Problems! Any help in using or recouping these funds? Thanks! +665,negative,@united common!! keep your paper work ready and don't delay our flights(#1585)and meetings @ChooseChicago +667,negative,"@united yep that's correct, I got an email at 12:30 am that the flight was Cancelled Flightled, doesn't matter now flight into atl is delayed, thx" +668,negative,@united 1k and had problem getting out of FLL to IAH sent DM to you about making my connection please let me know +670,positive,"@united thanks, just sent :)" +671,negative,"@united I'm grounded in Montreal with ua3659. I am missing my connection ua3417 to St. Louis. Can you help,Do you have a private jet for me?" +672,negative,@united I'm so frustrated and nervous because of this. +673,negative,@united are the ones who make it difficult for me. +674,negative,@united I'm not a child. I'm someone who has an issue with flying and prepares ahead of time to reduce the distress caused by planes. You +675,negative,@united how does it get Cancelled Flightled 10 hours before take off? +676,negative,"@united This ALWAYS happens with you guys, and it makes traveling incredibly stressful and uncomfortable. Is that good business to you?" +677,negative,@united So what does someone with severe anxiety do when the one person who can help him isn't next to him? +678,negative,@united I'm seeking to go 2 client. B/c u cant get me there I need refund. I filled out form not confident it works if past is an indication +680,positive,"@united has unrivalled access to #California with flights to the U.S. from 7 UK airports, with nonstop or one-stop connections year-round" +682,negative,@united Luckily I made my flights this time but was so disappointed with the lack of communication :( +683,negative,@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted? +684,negative,@united service so far has been horrid. We wanted to end the trip on a high note. Guess that's not an option. +685,negative,@united Booked a flight home over 7 months ago and requested seats together for my fiancée and I. We got 2 middle seats. UNACCEPTABLE. The +686,negative,@united YOU GUYS ARE HORRIBLE. +687,positive,@united thnx for the info +688,negative,@united Why do I have to pay $ 17 for wifi with an international business ticket? #pennypincher +689,negative,"@united ok. To top things off, you've lost my luggage. Could you get ANY worse??? #UnitedAirlines" +690,positive,@united kudos for not Cancelled Flightling flights from DFW this morning. United usually first to panic... +691,negative,@united AND my luggage has been broken!! #youcouldntmakethis up #brokenwheel +693,negative,@united maybe one day you'll be the one quoted on http://t.co/mJkpgVXmPC +694,negative,@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously??? +695,positive,@united another awesome new plane flight 1584 and extremely nice Captain Steve Connolly. +696,negative,@united to speak to a real person to get this resolved politely and efficiently. (2/2) +697,negative,"@united I hadn't filed a refund claim as I was told there was no charge by your DM. This is disputed by my bank, hence why I would like(1/2)" +698,negative,@united did bags make it on the flight out of iad? second day without clothes is pretty inconvenient. We're pretty curious #UnitedAirlines +699,positive,@united Every United flight between Saipan and Guam is an adventure! You never know when @CapeAir's old plane will be operational :) +700,negative,@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out +701,negative,@united did our bags leave Washington yet? That would be convenient seeing as we left there a day ago. #UnitedAirlines #lostluggage +703,negative,"@united according to your DMs, I'm not owed a refund. please may I be provided with a contact number before I go to my bank to file claim" +704,negative,@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere. +707,negative,@united pls properly train your agents. Requested to speak to 1k customer service & was transferred to a dead end. Not even open at this hr +708,negative,@united Thanks for remembering to load my bag onto my connecting flight. Oh wait you forgot. Iceland should be fun with no clothes.... +709,positive,@united Thank you for the cheese platter and abundance of entertainment options. Time just flew by. +710,negative,"@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN" +711,negative,@united terminal at MIA should have food open before 5am esp when there are flights at 6am. Two hours early like recommended. Can't eat. +712,negative,@united it was UA flight 1001! Now I'm currently stuck in Portland because I missed my ride because of the 3 hour delay. #GetMartyHome +713,negative,"@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines" +714,negative,@united how we looking on getting those bags to Lusaka +715,negative,@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday! +716,positive,@united thank you. Been trying for two days to set this up. +717,negative,@united just 1 last thing. U guys shouldn't be charging $ for drinks on a transatlantic flight +718,negative,@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning??? +720,negative,@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that... +721,positive,@united Definitely a compliment! I really thought my bag was lost after it was sent on to another airport. In the end I am a happy customer +722,positive,@united thanx so much. You followed through and emailed me a $1000 ticket voucher. #unitedairlines they do care +723,positive,"@united this will definitely be a trip to remember EWR-STI second of the season, first on seat 35A because it pays to be loyal!" +724,negative,"@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room..." +726,negative,"@united ..back for the expensive holiday, he worked all year to pay for, that you RUINED! We want compensation & his original case back!" +727,negative,@united thanks United I understand that. But he would actually like his own bag back! What have you done with it?! He also wants the money.. +728,negative,"@united frankly worse customer service ever. Problems will happen, how you deal defines a company. Never again United." +729,negative,"@united It's still a valid flight. Just seems strange to delay for Late Flight inbound crew, 7 hours from now, when the plane is already here." +730,negative,@united Thanks for the lack of help and the canned response from the 1K desk! +731,negative,@united It's too bad UA has had another unforeseeable operational issue on my return flight. +733,negative,@united if I pay you $25 and $35 for my luggage to be delivered when I arrive. Why should I have to wait 3 additional days for its delivery? +734,negative,@united so 8 hotels for 32 people but feel like we are being held hostage because someone has our boarding passes so we can't leave! #FAIL +735,positive,@united you are one great airline ❤️ +736,negative,@united Outbound 2 bags 70 lbs bags Returning home 1 bag 50 lbs. What is your logic? And WHY? Am I writing to a Machine? Human HELP required +737,negative,@lindaSWC @united: We don't like to hear you had a poor experience. Please share details w/our Customer Care team http://t.co/HIsc4NdMgZ. +738,negative,@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming previous 1. +740,negative,@united okay ase24766m. Find our luggage. +741,negative,@united The agent that met us at the gate said any issues w/delays on UA1116 would have to be taken up online... +744,negative,@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing... +745,positive,“@united: @MelanieSpring We'll see what we can do. ^KN” We are running! Most of this plane is running. Thanks for the help! +746,negative,"@united yes, but still now answers. Many have not had their luggage for 3 days! Unacceptable!!" +747,negative,@united what is that going to do for you? Nothing just like you always do +749,negative,@united plus what about food? And taxis? +750,negative,@united you are offering us 8 rooms for 32 people #FAIL +751,negative,@united 32 people getting pretty tired about no action on solving the problem plus missing a day of vacation and skiing +752,negative,@united The bright side would be keeping the promise that was made to me. Hope you're having a good night. Thanks. +754,negative,@united I take back the comment about your team here working hard to help us A so far no solution for a hotel or food or anything #fail +755,negative,@united on 4124 arriving two hours Late Flight into CLT. Now sitting on the tarmac while they move a plane from the gate. Unhappy customer. +756,negative,@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines +757,negative,"@united Thanks; might want to fix this line: ""Our Customer Care team is currently responding to most inquiries within 7-10 business days.""" +758,positive,@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small! +759,negative,"@united it's frustrating, as a frequent flyer, loyal since Continental. Upgrade equals paying 3 times or more on top of purchase ticket." +761,negative,"@united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!" +762,negative,@united 4 passengers after a 2 hour delayed flight left with no hotel at the end of the night @ hou airport. Wtf??!! http://t.co/ZfqMpGXVS6 +763,negative,"Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier" +764,negative,@united Lost bag process is broken. Agent promised they'd call & hold my bag when found. Now they're waking me at 3am w/ delivery. #fail +765,negative,@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here. +767,negative,“@united: @Darquenloveli We regret to hear this. Please let us know if you need assistance. ^KN” I was finally able to secure my seat. Thx +769,negative,"@united good to know you will open the closed doors for ""premier passengers"" after safety briefings on delayed flights. #annoyed." +771,negative,@united yea get me to phoenix already. Delays all day with you people. It's bullshit. +772,negative,"@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights." +773,positive,"@united flight ua3576, gate b1. And tell ray I somehow made it on to the 736 flight out of IAH and didn't have to wait for the 917 one. :)" +774,negative,@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture +775,positive,@united But thanks for asking +776,negative,@united Lost bags. Cancelled Flightled flights. Delhi call centers. Poor United staff spread thin and stressed. You name it. +777,negative,@united Yes. Doesn't make that mistake any less absurd. Doesn't change the fact that I'm very inconveniently missing my luggage tonight. +778,negative,@united I'm constantly having challenges with upgrades & charges. In order to prevent DVT I have to pay an addtl $180 http://t.co/xC6jQ70r7B +779,negative,"@united In ORD, waited 20 min after crew members left before gate items came. Flight attendant sarcastically said good luck and walked away." +781,positive,@united you too! +782,positive,@united is my favorite airline. +783,negative,@united seriously #fail on making strangers share a room +785,negative,@united we needed them here asap. Will they make it on today's flight? +786,negative,@united agent split up my reservation? Now can't Cancelled Flight and refund credit for 2wks? Why +789,negative,@united why would they make me share a room? +790,negative,"@united tried calling too, but w/25 min phn wait means we'd miss options anyway" +791,negative,@united can you ask your guys with flight 1146 to BWI to wait for us to get off a delayed flight from San Diego? Pretty please? +792,negative,@united we're still waiting to find out your rep is working hard - most upset about having to wait to tomorrow pm to get to mammoth +793,negative,"@united for an early flt, I think a call is appropriate. Yes, reviewed and nada avail until next day. Expect full refund" +795,negative,"@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please." +796,negative,@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United +797,negative,@united it's highly unprofessional for you to overbook a flight by 12 seats &feel that I should rearrange my schedule for your mismanagement +798,negative,"@united well, considering every agent before claimed they were unable to help with everything else, why waste more time to hear 'call corp'" +799,positive,@united man I can't wait to book my ticket now! Thanks JP you're a life sabe +800,negative,"@united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like" +801,negative,@united flt 1249 Cancelled Flightled and I get email @3:30 AM? What happened to courtesy phn call? Had to book diff airline & city +802,negative,"@united tag numbers 0016 964012, 0016 964077, 0016 964078 - let's find these bags." +803,negative,"@united better train your support staff with appropriate decorum, consider revisiting your terrible ""provide a death certificate' policy" +804,negative,@united Well the bar is set low! You guys are really good at the apology game! What will change? When will u guys learn? +806,positive,@united you guys continue to impress me in Houston. http://t.co/cIh1qNllcM +807,negative,@United I have no way of making phones calls... Need to handle via Twitter/email/web. Thank you! +810,negative,@united Your website deserves a new design. #html5 FTW! +811,negative,@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW +814,negative,@united agent helps the person in front of me. Finishes up with them and then walks away. The guy behind me is as shocked as I am. +815,negative,@united Connection at ORD was on the exact same plane again. Checked carry-on was apparently taken off & left in Chicago. Pretty ridiculous. +816,negative,@united Not encouraged that I'll have my CPAP tonight. +817,negative,@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery +819,negative,@united Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies?? +820,negative,"@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!" +821,negative,"@united yes in Lusaka, Zambia. My guess is the bags never made the plane at IAD." +823,negative,"@united Late Flight to Denver, Late Flight to Newark...let's not even get into the disaster that was checking bags. Unacceptable." +824,negative,@united has once again let me down. Don't think I've ever flown with them and not had problems. Worst airline period. +825,negative,@united yes I filed a claim & hope to receive by luggage by 2am. Ridiculous as I had to purchase items to go to sleep & no reimbursement. +826,negative,@united UA938 ORD-LHR. bags are being loaded 30min Late Flight. Frigid air into cabin! Plane feels like falling apart! Upgrade long haul fleet! +827,negative,"@united Flight attendant never served me my beverage (tea), and not once checked up on me. What gives? #ua6076 #notcool" +828,negative,@united load balancing system apparently down #systemwide - major impact on all #united airlines flights. Was this a #cyberattack? +829,negative,@united After our unscheduled refueling stop and missing 2 connecting flights we r home n looking 4ward to our bed and a big PB&J sandwich. +830,negative,@united @AmericanAir spent hundreds to rectify the situation and you guys go quiet +831,negative,@united UA276 sitting at EWR nearly an hour after sked. Pilot says computers down but no clue when we will leave. Can you help? +832,negative,@united @AmericanAir so that's it? It just ends there? Come on! I traveled for literally an extra day and a half because of this! +833,positive,@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY +834,positive,"@united not just refunded, but for those of us who are on vacation to get a free room night to make up for making us sleep in DIA" +835,positive,@united Thanks for the reminder. It's been a fun ride. http://t.co/pPVA4Rch9f +836,negative,@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded. +837,negative,@united updated A320 aircraft has wifi and device entertainment but no outlets. I don't get it. How can I charge devices? +838,negative,@united was no one between the scan and inside the plane. I just asked the people in line around me where the plane was going +839,negative,"@united 5 gate changes, two delays. Even the crew thinks the airline sucks" +840,negative,@united I'm very frustrated and have wasted 2 days now due to your equipment failures. +841,negative,@united computers are down but you stopped giving updates and took my flight info off the app. That's just ridiculous keep people updated! +842,negative,"@united Soooo, it's been 15 days and you've offered no response. So I assume poor treatment by gate agents is the norm now?" +843,positive,@united Terrific. Many thanks. Looking forward to being back on UA tomorrow. Had a great flight up to Vancouver. +844,negative,@united Calls to 800# resulted in 2hrs of hold time & 2day wait to check suspect code share fare. Nothing investigated—my time wasted (2/2) +845,negative,"@united It's taken ~3 weeks for Cust Care to respond to Case #8477733, requesting a refund for wi-fi not working. Where can I get an update?" +846,positive,@united I appreciate your efforts getting me home! +847,negative,@united That's correct—I've spent hours trying to book online only to receive an error when clicking final purchase button. (1/2) +848,negative,@united Today was not your finest. All could have been prevented by one gate agent advising 200 passengers. +849,negative,@united what is the real deal with the delay on flight UA 1032 from Denver to Vegas? +850,negative,@united UA63 from Madrid arrived no agent mass confusion we sent to and fro by 3 UA employees. MaryJo was rude and unhelpful. +851,negative,@united system failure again = bad trend. Software projects are like flying an airplane; there's no such thing as an emergency takeoff. +852,negative,@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour. +854,positive,"@united despite shaky connections, looks like I'll get home tonight. Great job, @united - was touch and go for a while.." +855,negative,"@united http://t.co/hj5kq82Chn, however, is completely under your control—the price was and still is displayed on http://t.co/hj5kq82Chn." +857,negative,@united can you tell me how to file a claim for clothing that had to be purchased? +858,negative,@united comically on the return flight from ASE there were two United flights boarding at adjacent gates and not clear which plane to board +859,negative,@united GRK13575M is the file reference +860,negative,@united we would...how do I contact you to discuss? A few poor experiences with customer service but would give it a shot! +861,negative,"@united UA 746. Pacific Rim and Date Night cut out. Not constantly or randomly, but one spot, repeatably." +862,negative,@united Been trying since 1230 to file a report. +863,negative,@united I send an email about my bad experience and you send back a generic response. Yet another reason why I'll never fly with you again. +865,negative,@united here is the ticket # 0162424965446 please refund my unnecessary upgrade fee +866,negative,"@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat" +867,positive,@united thank you. +870,negative,"@united: I don't care that a @thehipmunk link showed me a ""wrong"" price on your site—it's your site & responsibility to ensure correctness." +872,negative,"@united He needs to get to home the 24th, they're telling him it'll be the 25th @ night. Is there compensation or anything that can be done?" +873,negative,“@united: @mllovelace The baggage fee is waived for Premier members. Please see http://t.co/u6Duw27mDE. ^JP” what's the point of membership? +874,negative,@united wonderful bag claim people - finally have my bag. But why did I catch earlier flight? Original flight just landed. #wastedtime +875,negative,@united Dmed you. Thank you +876,positive,@united thanks we'll be in touch! +877,positive,@united Thanks to Karen Salisbury at IAH for amazing customer service! Found my daughter's bag lost on UA1516. Made her day! +878,negative,"@united 3 days Late Flightr and my bag has not left IAD, United is not helping at all. Everyone tells me a different story" +882,positive,@united I left my comment with customer care. Thanks for contacting me. +883,negative,@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh. +884,negative,"@united caught earlier flight to ORD. Gate checked bag, and you've lost it at O'Hare. original flight lands in 20minutes. #frustrating!" +885,positive,Yes!! Thanks so much!!! 💜“@united: @whitterbug We see you spoke with our Reservations team and they've reinstated the flight. Thanks. ^EY” +886,positive,"@united captain ""on behalf of the front office, welcome on board."".... Never heard that before. I laughed...hard. #funnycaptain" +887,negative,@united Can you please follow for a Dm on a missing bag? +889,positive,@united These are great fares!!!!! +890,negative,@united i left an item on the plane and have been calling non stop and no one has been answering can you please help +891,positive,@united awesome I'll book my next Christmas vacatinn this December any other ways you want to devalue mileage plus. +892,negative,@united what's a good number to call to speak with someone about how you can fix what you did to 50 people and their luggage on Saturday? +893,positive,@United THANK U! Secured room for the night Thx to VERY helpful customer service rep N. Dorns.. I thanked her.. Can u 2? #goodenoughmother +894,negative,@united where's my damn bag?? +895,negative,@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!! +898,negative,@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared +899,negative,@united Male agnt in LAS threatens Canadian cust when cust takes pic of him at gate after agents announce can't help rebook. #friendlyskies? +900,negative,@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS +901,negative,@united Stressed and rude agents. Overwhelmed by delyd flight LAS-DEN 1657. Yelling at several people. Not pretty. This is #friendlyskies?? +902,negative,@united landed in Boston at 9 last night. The 15 hours of traveling was rough tho. +903,negative,@united FAIL You Cancelled Flightled our flight frm GJT and then used our reserv home to IAH (from SEA) for reFlight Booking Problems w/out OUR PERMISSION!! #PH6RPS +905,negative,@united has made my no fly list. Other airlines wait when connector Late Flight. Stuck in IAH. +907,negative,"@united also, the mere fact that I have to go online to issue a statement vice calling and talking to some directly is one good example." +908,positive,@united thank you. I flew into Newark from Vail/Eagle. +909,negative,@united i have a weekend of dealing with your company that would say otherwise. +910,negative,@United now what?!? http://t.co/5hpSqVRjK8 flight was gone when I got off plane! #BusinessTravel #goodenoughmother +911,negative,"@united the proper response: sorry for your wait, what flight # were you on so we can look into the issue. That's how @Delta would handle." +912,negative,@united your customer service is terrible! Stood inline 3 hours no flights and 4 hours Late Flightr still no bag#disgutedindenver +914,negative,@united So you are inadequate by accident? +915,positive,@united @reebok @rockinwellness @ Denver International Airport https://t.co/tKVmHBkeC3 +916,positive,@united Thank you for responding so quickly with a helpful tool! @dustyob +917,negative,@united boarding time shows 35 min and your gate agent started at 45. showed up at 4:00 and they had to check bag. http://t.co/zCBJyo6lsN +918,negative,@united Agent in LAS letting 20 customers know they can't help them rebook delayed flight to DEN #unfriendlyskies http://t.co/QuzVmK2rTR +919,negative,@united empathizes w/ my disappointment that 1stClass flight w/nonworking entertainmnt is worth $50. #UnFriendlySkies http://t.co/lOecO4gmvd +920,negative,@united ...and when that doesn't work... +922,negative,@united searched for mileage tickets to BOM couldn't find a single one is saver awards - I see how you play. Earn miles but can't use them. +923,negative,"@united flight arrives 30 minutes early, but then have we to wait for an hour for our bags." +924,negative,@united That's not the issue. The fact that no one even called (despite promises) to confirm the bag's location is. +927,negative,@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here +929,negative,@united or @flysaa has lost my baggage… heard different things from different employees of @united. @flysaa has said nothing. +930,negative,"@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!" +932,negative,@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened. +933,positive,@united Thank you. Took care of everything and made it right. That's the experience I'm used to. Opened the app to find flight changed. +934,negative,@united that is not in line with your responses here. And now I'm waiting until tomorrow morning because all the flights are overbooked. +935,negative,"@united I took the exact same aircraft in to LAX 3 days ago. It fit, no problem. The agent today told some nonsense about a policy change" +936,negative,@united your helpful agents in Club helped. I am just out baggage fees and a night of my life.stop doing business with @SilverAirways +937,negative,@United never heard of this? http://t.co/QDebyaHqfM +938,negative,"@SouthwestAir doesn't charge ticket change fees. Do they not incur the same mysterious ""costs"" that you incur, @united?" +939,negative,@united Exhausted & frustrated! Link to a FB post abt my travel issue https://t.co/LaRKC8vc4s +940,negative,@united I was denied getting on the plane w/o getting the chance to prove it fits. I'm not a rookie. Read my bio. +941,positive,@united that's exactly the point. It fits. I'm premier access. Boarding group 2. This was a return ticket. I've been doing this for 15 yrs +942,negative,@united I've never experienced worst customer service. Placing blame on codeshare partners and not assuming responsibility is unacceptable +943,negative,@united currently on board so not now. Check in was terrible. Staff rude. Expensive luggage thrown around etc. +944,negative,"@United fucked up, then voided my ticket, and KEPT MY MONEY. Not even an apology. I will never fly with your airline again. #UnitedAirlines" +945,negative,@united has the WORST customer svcs! This Kevin rep at call center must be investigated. My baggage's lost and there's no help but argument! +946,negative,@united should NOT sell tickets for @SilverAirways on http://t.co/onhXHCO6bK. has terrible service and UA staff cannot reach Silver +947,negative,"@united Just got demoted from Gold cuz my hubby got 100% of the PQD, tho there were enuf $ spent for 4 Golds.#spousal.discrimination/angry." +948,positive,@united Thank you! +950,positive,@united My favorite way to travel! Thank you! http://t.co/vGN2X1ckg0 +952,negative,@united yes lots. You have terrible customer service at Newark and despite raising a complaint there we were ignored hence the tweet +953,negative,@united Lovely new plane from LGA to ORD but no power outlets? +954,negative,"@united but if i tweet the ID number, won't that reveal my home address to anyone on the web?" +955,negative,@united I filed a delayed bag report on Saturday! my flight was Cancelled Flightled and I never went anywhere! +957,negative,@united i need it there before she lands so she can have the EWR baggage claim file to have it sent but the employee has not droppeditoffyet +958,negative,"@united rarely ceases to amaze...for the worse. i hope this is the last time i ""have"" to fly with you." +960,negative,@united iCloud it is not there yet -- PLEASE HELP 917 703 1472 +962,negative,@united I did... no response back +963,negative,@united this is atrocious customer service. +965,negative,@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice +966,negative,@united you Cancelled Flighted our flights for no reason & now we have been on the phone for AN HOUR on our vacation. Why? +967,negative,@united @dfpietra THAT'S your response? Shaking my head back and forth with a tsk. You can do better-from customer service to your apology +969,negative,@united of course I did. The bag should be here by now :( #frustrated +970,negative,@united you are the worst. I will avoid you like the plague. +971,negative,@united is the worst airline in the world. +972,negative,@united someone needs to DM me and resolve this correctly. Extremely disappointed with the service I received. Terrible management. +973,negative,@united Premier Gold desk changes flight. Waives fees. Gives me wrong flight. Now Jana Acosta in Salt Lake refuses the same service. Angry. +974,negative,"@united I will give you one thing, you are consistent but unfortunately you are consistent at not doing your job well #AlwaysDelayedOnUnited" +975,negative,@united I will but right now I'm to angry +976,negative,@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines +977,negative,@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail +978,negative,@united the least you could do is offer me a ticket in coach instead of just Cancelled Flighting my reservation because of your glitch!!! #notfair +979,negative,"@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time & lots of frustrated flyers standing around" +980,negative,@united I think DM would be better +981,negative,@United gate announcement states delay due to maintenance yet app says Late Flight arriving aircraft tell the truth! @unfriendly +982,negative,@united you are easily the worst company I have ever experienced. You have lost someone's personal possessions & you couldn't care less!.... +983,negative,@united how can your app show arriving aircraft is early but departing flight is delayed due to Late Flight arriving aircraft? @unfriendly +984,negative,@united already did that at the airport and 12 hrs Late Flightr its still not here! you guys are really killing me today. trying to stay positive.. +985,negative,@united once united's service levels reaches those of Etihad or lets be more realistically Lufthansa then ill consider it again +986,negative,@united really? Someone called in sick and then someone FORGOT to call a replacement?! Now an hour Late Flight to take off. #theworst +987,negative,@united Asked Flight attendant what typical compensation would be & says we might get free TV. #Unacceptable +990,negative,@united has been such a disappointment today. Simply put. Rather unpleased with things currently. Flight delayed; cant wait to just get home +991,negative,"@united During the same round trip, my NON-English speaking friend was stranded TWICE for 12+ hours each time! Most staff members were rude." +992,negative,"@united found a group of people who actually hates people more than ISIS, thats right United Airlines." +993,negative,"@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people" +994,positive,@united thank you +995,negative,@united by the time I finally get to Dallas I could have driven with less frustration and cheaper. +996,negative,"@united I'm trying to get to my final destination, we need compensation. Just about 2hrs of personal time wasted." +997,negative,@united that guy really has no customer service clue.Could have spent effort clearing bins for rollerboards instead of art projects in mine! +998,positive,@united he has no priority and Iove it +999,positive,@united Pleased to be a Premier Platinum +1000,negative,@united how can you not put my bag on plane to Seattle. Flight 1212. Waiting in line to talk to someone about my bag. Status should matter. +1001,negative,"@united @campilley hahaha. If they weren't an American company, i would say this was great sarcasm!!" +1002,negative,@united i think he actually did not like your screen @campilley 😃😃😃 +1003,negative,@united Apparently they are asking 20 people to off board the plane--how can such a big miscalculation be made?! +1004,negative,@united It's a shame choosing #United may be the difference between reuniting with aging friends and never seeing them again #PoorService +1006,negative,@united Just checking in again - what is the status of our claim. It is going on 2 months with no attention to this? We are very upset. +1007,negative,@united my flight was delayed due to maintenance in LIT and caused me to miss my connection at IAH to MSY. Can you help? +1008,negative,@united #UnitedAirlines Pls Fix #AspenBaggageFail issues. Had to pay my own way to #Aspen after flight Cancelled Flight. Left us in the cold in DEN. +1009,negative,@united Read my bio. See who I work with. I have NEVER encountered this with your airline before. Disappointed is an understatement. +1010,negative,@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters? +1011,positive,Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH” +1012,negative,@united In the process of recovering their car rental - condo rental $ in Florida. They called #United for an alternate flight #NOANSWER +1014,positive,@united thanks for listening! I definitely was not the only person in line who thought it was absurd. +1015,negative,@United We've been waiting on tarmac for >1hr because apparently UA1116 is overweight & we returned to gate. #WTF #fb +1016,negative,"@united Thank you. Mention that before I boarded she asked 1other person to measure their bag, and it was another woman. Men not asked." +1017,negative,@united Can't leave the Tarmac ..united's gate agent cannot agree on a head count. 20 min now counting a 100 people max #epicfailunited +1018,negative,@united That's real dedication & concern. Your apologies don't fix the issue nor any of the miserable issues I've had over the past 6 mos. +1019,negative,@United blocked me from DM'ing them because they would rather I complain about them in a public forum +1020,positive,@united ok. I just submitted. Thanks for the opportunity to give feedback. +1021,positive,@united Big thanks to Ms. Winston for assisting me over the phone with a baggage claim issue today. She really went the extra mile! +1022,positive,"@united I will, as soon as I am done with my article. Thanks! ~Tom" +1023,negative,@united booked flights for 2 for $779. Was charged $389.50 twice. Means I can't redeem CC points properly. Would have gone elsewhere. +1024,negative,@united We've had a ton of problems with getting our bags and have been given the run around for a day. Whats up with that? +1025,negative,@united pedophile airline. Split myself and my 10 yr old daughter rows apart on flight 1254 to boston +1026,negative,@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible. +1027,negative,"@united Arriving 25 minutes early is nice, but not if equipment isn't ready. Waiting 30 minutes for luggage, so far. Time gains wiped out." +1028,negative,@united is doing musicians real dirty at LAX. I've never been blocked from getting on a flight with my bass. +1029,negative,"@united I'm rebooked now, but the line was 300 people deep." +1031,negative,"@united @FlyEIA yes, they said it took more than an hour!" +1032,negative,@united those whose pay to actually fly with you over 30k/ year deserve better service than a CC holder. +1033,positive,@united Ok thank again for your help! +1034,negative,@united Not a happy flyer. UA flight 1161 from SFO to Cleveland. Sunday 2/22. Stay tuned for blog article from http://t.co/VdFdODqVGx +1036,positive,@united flight 1491...plane from SFO to DEN is basically on time. +1037,positive,@united thanks. Just a program comment; the system assigned seats behind each other even though pairs were available. I changed it back. +1038,negative,@united 20 min more delays to flt 2086 at sfo 2 load 2 more pax makes no sense. Will strand many of us overnight at ORD due to missed cnxns +1039,negative,"@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD" +1040,negative,"@united This must be a drone “@united: @KeamBleam We understand your frustration. Our Bag team is working hard to get your bag(s) to you...""" +1041,negative,"@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though." +1042,negative,@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them. +1043,negative,"@united Not appropriate to ask in public (hence the dm). each united employee, each a new answer. your process was such a hassle i Cancelled Flighted." +1044,negative,@united well that's big of you but I don't have terribly high expectations at this point. +1045,negative,@united it's like you're trying to make me hate your airline. Fee for each checked bag that's never mentioned in the ticket + rude agents 👿 +1046,negative,"@united nice your app says US 4972 delayed by weather. Pilot says waiting on fuel. One in ur control, one not" +1047,positive,@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work. Huge thanks. +1048,negative,"@united Ok thank you, do you provide complimentary hotel accommodations since I'll have to stay overnight?" +1049,negative,@united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired. +1050,negative,"@united really? 3 hr delay, 4 gate changes, & you boarded us, sent us back up, & boarded us again. Won't change our flight. Can we go now?" +1051,positive,"@united that would help! or how about integrate it into the App so I can just ""activate"" it and surf..." +1052,negative,@united I did. The AC went on for about 20 minutes before returning to the Mojave Desert. #PressureCooker #HeatTrap +1053,negative,@united Nope - still no one helped me. Giving up on united. #badservice +1055,negative,@united when an airline causes the missed connection u would think they would take whatever steps to remedy that screw up. +1056,negative,@united I'd thank you - but you didn't help. taking 6 hours to reply (so I get a message in the middle of the night) isn't actually helpful +1057,negative,@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse? +1058,negative,"@united I was told it was due to be on UA23 which flies direct to Dublin, so why did it go to London? This is a complete shambles!" +1059,negative,@united 45+ min at EWR baggage claim #stillnobags #ridiculous +1063,negative,"@united On a standby to Denver, which has been delayed, and a confirmed to Aspen, whose flights have been Cancelled Flighted all day. 0 confidence." +1064,negative,@united yes at 2am...but now back on a plane again and delayed again due to baggage loading issue... http://t.co/NfAQHhr09j +1065,negative,@united at what pt do u just Cancelled Flight! Finally got stndby 4 1pm flight. What a day! #missedWork #clientNotHappy http://t.co/sUPrLfOi8T +1066,positive,@united thank YOU for your kindness. Your agents went above & beyond to get my stranded family home. +1067,negative,@united don't see a justifiable cost to get on an early flight with seats. No airline charges to conveniently get their passengers in early +1068,negative,@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option +1069,negative,"@united I will do delayed baggage claim when I land. Hopefully the bag isn't broken into, damaged or lost w/c will result in more complaints" +1070,negative,"@united done. Want me to send a screen shot of the second call, which is now at over 45 minutes?" +1071,positive,@united look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE +1072,negative,@united Thanks! I'll fill up the form as soon as I land. I don't like being duped so I hope you will appreciate my feedback & will be better +1073,negative,"@united, this is the line in Denver to rebook due to weather issues. DO BETTER. http://t.co/tmccExYaaQ" +1074,negative,"@United the ones who suffer. I understand delays, I don't understand trying speed up a process that has been delays to this extent." +1075,negative,"@united 2 Cancelled Flighted flights Late Flightr, agent claimed she put me on a new flight but then Cancelled Flighted it. Coworker got on flight- now delayed. Now?" +1076,negative,"@United of urgency, but this is ridiculous. Your ceo claims to be customer focused, yet when delays happen, planes sit and customers are" +1077,negative,@united I wasn't asking for a full refund but delaying me 3 hours and giving no reason should be enough to give partial credit +1078,negative,"@United flight was scheduled for 11:56, it's 1:05 and we haven't moved. I have never been on a flight where everyone moved without a sense" +1079,positive,@united ok thx! +1081,negative,@united go to hell +1082,negative,"@united since bulkhead seats cannot have bags on floor, why don't u reserve o/head space above those seats? In 1B on UA246 - not impressed" +1084,negative,@united Would be helpful if you could refresh boarding time info on boarding passes for delayed flights +1085,negative,"@united 18 flights so far this year. 13 delays including 2 Cancelled Flightations. Late Flightst reason, crew needed mandatory sleep. IN MEXICO!" +1086,positive,@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now. +1087,positive,@united counter agents at RDU deserve a medal. #thankyou +1088,negative,The saga of the @MelissaAFrancis bag delay w/ @United - will there be a reunion or will she be forced to go shopping? Stay tuned. +1089,negative,@united Flight 211/ORD gate agent tried to prevent me from taking onboard a bag I've used for 15 years! Flight crew was more reasonable! +1090,positive,@united thank you. Literally called for preboarding as I ran up. +1091,negative,@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts +1092,negative,"@united it was UA381 on 14 Feb. Point is, overselling flights= bad. Making people wait 1hr while you kick them off after boarding is worse" +1093,positive,@united that's brilliant Thankyou so much. Is it classed as part of carryon? +1095,positive,@united thank you for listening to my compliant and doing the right thing. I appreciate you working with me +1096,negative,@united we've been here since 3am and you've Cancelled Flightled our flight twice +1097,negative,@united no chance I wait in ORD all afternoon for another flight after you screwed me. Hold 5396 +1098,negative,@united UA5396 can wait for me. I'm on the ground trying to get to the gate after we were moved to B. This is crap. +1099,negative,@united from MEX NRT (dates TBD) but I'm getting a 200 to 300 USD difference in my quotations through September when compared to MEX BKK +1101,negative,@united better just keep connection from ORD To FWA that boards in ten minutes open until I get off the plane that just landed an hour Late Flight +1102,negative,@united is there a United gold number? I've been on hold 24 minutes and think I may be lost in nowhereland. Have a gold reservation. Help. +1103,positive,@united Great! I'm ready to go home. +1104,positive,@united wow you even answered back! Awesome! @AmericanAir @USAirways That's customer service!!! #usairwaysfail +1106,negative,@united noooooooooooooooooooooope. +1107,negative,"@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily." +1108,positive,@united @JMS2802 : outsource it all United Airlines...your customers are just loving you for it. Outsource. Outsource. Outsource. +1110,positive,@united Thank you! You need to follow back tho otherwise I can't DM you. X +1111,negative,"@united it's not getting any better. I'd suggest you get a senior manager to this gate , then retrain these gate people" +1113,negative,@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi. +1114,positive,@united Just sent! Thanks :) +1115,negative,@united already missed connection ugh +1116,negative,"@united @JMS2802 : sure show a video of your outsourced favorite TIMCO, who has a knack for doing substandard maintenance work on aircraft." +1117,negative,@united How do I formally complain about your customer service handler who misconnected me. I was denied boarding & I now lost my bag. Help! +1118,negative,@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info. +1119,negative,@united flight 3763 IAd-Sat. We're on the outdoor track for an hour +1120,negative,@united - SERIOUSLY it's 2015?!?! NO WiFi on a 5hr flight from CLE-SFO #1589. You're the ONLY airline w/out WiFi...and pls no 'unwind' BS. +1121,negative,@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight. #linesforever #customerservice #fail #again +1122,negative,@united you're the reason this whole travel experience has been a nightmare +1123,negative,@united what a pointless tweet. At least @AmericanAir asked me to follow them to try and resolve +1124,negative,@united that's not even an apology +1125,negative,@united that's cool - now what? +1126,negative,@united - SERIOUSLY it's 2015?!?! NO WiFi on a 5hr flight from CLE-SFO #1589. You're the ONLY airline without WiFi... +1127,negative,"@united, b4 boarding this attendant took his shoe &sock off at the desk and showed other agents his foot. So gross. http://t.co/755VpYm4Mv" +1129,negative,@united #unitedairlines so is it 6:20 pm or 12:20? ORD ABQ 3709. I can't even take a walk without missing a change. +1130,negative,"@united Hopefully my baggage fees will be waived tomorrow when I actually get on a flight, as well as compensation for my hotel room" +1131,negative,"@united Either is fine. However, plundering my hard-earned dollars is not fine." +1133,negative,"@united your SFO-YYJ fight is Cancelled Flightled several times each week, why even bother?" +1134,negative,"@united, and now while waiting for new pilot the door on plane BROKE. why am I global services status on an airline that's unsafe? STUNNING" +1135,negative,@united How do I get reimbursed for hotel and taxis for the Cancelled Flightation? +1136,negative,"@united Awesome flight crew on UA1589, re the plane, the Jurassic period called and they want their dinosaur/plane back!" +1137,negative,"@united In 2015, United is ""unable"" to look up a flight reservation by passenger name at the YYZ check-in counter - WOW smh #customerservice" +1138,negative,"@united e-ticket # 0162389030167, refund request # 16866853, case id # 8465981" +1139,negative,@united been on the phone for over an hour with customer service and they can't figure it out! awesome service... NOT! +1140,negative,"@united +You really know how to piss people off. Your Farelock option is fake!" +1141,negative,"@united, last week shanghai to sfo 858 delay 5hrs bc of engine. today sfo-sea delay to ""sick pilot"". no compensation. They Do. Not. Care." +1142,negative,@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔 +1143,negative,@united We're hoping to hear from you actually. +1144,negative,"@united shes been rescheduled for today, but with the frigid cold, being a possible reason for ""maintenance"" it could be the same issue 2day" +1145,negative,"@united It's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance""." +1146,negative,"@united b) I contacted you directly, and the phone service was Laissez Faire at best. The problem isn't a Cancelled Flightled a flight." +1147,negative,"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out." +1148,negative,"@united sorry for the delayed response. It was UA #381 Chicago to San Fran. Held up for almost an hour on the Tarmac. Also, lost my bags" +1149,negative,@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't. +1150,positive,@united thank you very much for the help. We're do I pick up my bags aspen airport & are they coming in today on flight911 +1151,negative,@united gate C 24 IAD. U released passengers to board w/others deplaning .50 peopleOn bridge while next flight board http://t.co/HfoF33iyhi +1152,negative,"@united I'd say most of the public can't extend their vacation a week, point is why advertise multiple flights you can't honor?" +1153,negative,"@united Cancelled Flights flt from EWR. ""No crew"".Tells wife & 4 yr old to ""get to NY to catch @AirCanada"" to YYZ! Good #customerservice is dead." +1154,negative,"@united Now arriving a day and a half Late Flightr than supposed to. Lesson of the day, don't believe verbal or written confirmations from United" +1156,negative,@united Arriving at the airport 2 hours before departure time and still missing your flight bc you actually don't have an electronic ticket +1157,negative,@united 1.75 hour delay. Nothing says sorry like a voucher. Missing time with family. #family #precioustime +1159,negative,@United has two whole people trying to schedule a flight's worth of missed connections. Shameful http://t.co/6kqLhVaP7G +1160,negative,"@united is unfriendly screw family, that hates kids and moms. now waiting on UA871... pray its better FYVRFN ..due to agent error and tickt" +1161,negative,"@united gate agent at EWR "" if you are disabled or in a wheel chair, it's time to board, please step"". STEP UP??? Lol" +1162,negative,@united it won't help...been there done that. +1163,negative,@united forces us to check our baby bag on overbooked flight complains to wife that we need to much for our baby.. united has no baby meals +1164,positive,@united would love help getting there today. In #EWR now. Will take any airline and connections. Thx +1165,negative,@united today take flight to san francisco. .. refuse to let us board with baby early... time we board wont let us take baby carryon bag +1166,negative,@united we had four scheduled flights on this reservation and literally did not take one! Unreal +1167,negative,@united in ORD hotel issued to my 4yr old. Tickets needed fixing again another hour and 5 agents l8r nightmare still not over +1168,negative,@united 3 hours to rebook but 8 hours l8r the same problem again. Arrive at gate stopped cause now infant is sitting in 4 yr old lap +1169,negative,@united arrived in YYZ to take our flight to Taiwan. Reservation missing our ticket numbers. Slow agent Sukhdeep caused us to miss our flt. +1170,positive,@united thank you! +1171,positive,@united Thanks for the update. +1172,negative,@united and those three people were awesome working very long hours. It is easy to say sorry on Twitter but you should help your ppl @EWR +1173,negative,@united I guess. But what is the excuse for understaffed costumer services? 3 people had to deal with lots of angry passengers. Weather too? +1174,negative,"@united ,now you have Cancelled Flightled my wife and daughter's flt?? What's going on? Follow me so I can dm details." +1175,negative,@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again). +1177,positive,@united just confirmed a seat! Crisis averted! Beers won't be missed now +1178,negative,@united was that English? I'll DM though I don't think you'll make a plane appear. +1179,negative,@united looks like today will be my 6th consecutive delayed flight from you...do I win a prize??? @Southwest Air why don't you fly to SBA? 😭 +1180,negative,@united sitting in a plane with no pilot. Thanks! #waitingonapilot #denver #siouxfalls #whyairtravelsucks +1181,positive,@united Understood and thanks! I should have tried reaching out sooner. +1182,negative,@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h? +1183,negative,@united received hotel but no food. Also email for 3750 miles. Last trip had 3 hr delay and 5000 miles - so less for Cancelled Flightlation? +1184,negative,@united Do we know why UA5282 is delayed x2)? This is getting crazy. I've already had 2 overnight delays. #UnitedAirlines +1186,negative,"@united and most frustratingly, all this delay happened either at the gate, or even onboard the aircraft! No heads up in advance!!!" +1187,positive,@united The DEN b44 agent (9:30am) was amazing. The MPAgent at check in? She sucks. @seanMFmadden @PeterStraubMMA @jmercadoMMA @TonySimsMMA +1188,negative,"@united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!" +1189,negative,@united Ha… you rebooked me in to an 11 hr layover & are robbing me of a night with my family. Too Late Flight for that. Just fly on time for once. +1190,negative,@united switched to fly united from delta for the past two trips and was very disappointed. Now my UA4646 on 2/23 is delayed by 3 hours!! +1191,positive,@united traveling with @MegZezzo who is injured. Gate agent in Chicago was awesome helping her. TY #roadwarrior +1192,negative,@united #UnitedAirlines how long will1531 be delayed. +1193,negative,@united Why isn't the flight status updated to delayed UA1532 no board +1194,negative,@united I paid for economy plus and you put me in the last boarding group so I have to gate check my bags too? @VirginAmerica knows better.. +1195,negative,@united i travelled from SCL- IHA feb 17. the AC on my sit (21L) was ON all night. I complaint to FA who never gave me a real answer. Help! +1196,negative,@united you suck. 9 hour delay?! +1197,negative,@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down. +1199,negative,"@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes." +1200,negative,@united 3866 is at a stand still! No pilot or paperwork for fix over 25mins! Problem was fixed 30mins ago. Flight is as is delayed! +1202,negative,@united. Is it reasonable to wait 45 mins for the bag you made me check because the flight staff couldn't police the overhead bins? +1203,negative,@united Please msg me a # for customer service. I will have an invoice for my dry cleaning but won't be able take wet clothes to the airport +1204,negative,@united AN HOUR DELAY BECAUSE YOU CAN'T PRINT A PIECE OF PAPER! +1205,negative,@united still no response?? +1207,negative,@united should have been able to get seat assign without paying $174 more - cust sec should have done that for me +1208,negative,"@united There is no ""reference number."" Your agent told me to ""just drive to the airport"" because ""I can't reach anyone there to deliver...""" +1209,negative,@united Slightly better. Crew spent a long time searching for better altitude. Would have helped to let pax in on why all the sharp drops. +1210,negative,@united My credit card was charged on the transaction when I was told it would not be. If the charge goes through I will be contacting you. +1211,negative,@united my PQMs and PQDs are no longer showing up correctly in my MileagePlus acct. How can I get this fixed? +1212,positive,@united Thanks! +1213,negative,@united 768 SFO to BOS and no internet it is 2015 what gives? +1214,negative,"@united is the worst. Worst reservation policies. Worst costumer service. Worst worst worst. Congrats, @Delta you're not that bad!" +1215,negative,@united I am trying to make/change reservations and getting extremely frustrated!!! Giving up and trying another airline!!! +1216,negative,"@united I got email update but still no ETA. More communication/details, apology + info on compensation rights would go a long way" +1217,negative,@united Late Flight crew into #btv last nite delayed todays flt. Will miss connection to #cun. Why do I have to play for hotel tonight in #ewr? +1218,negative,@united no they aren't - I just called to check. #WORSTCUSTOMERSERVICE +1219,negative,@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines) +1220,positive,"@united been solved, they finally picked up the second time I called, thanks for the response JH! 7:21 to dulles works!" +1221,negative,"@united need to work on your #United #flierfriendly program. At the very least, clue in your flight attendants." +1222,negative,@united space. Doctors' notes and everything. And on my first trip they lost my first suitcase. Among other issues- not pleased with #united +1223,negative,@united 's new #flierfriendly is garbage. Just had to cry to get attendant to find a place for my medical supplies with limited overhead +1224,negative,@united. epic fail. @reagan. no jetway. been here 15 mins on tarmac! +1226,negative,"@united thanks for the link, now finally arrived in Brussels, 9 h after schedule..." +1228,negative,@united 2nd flight in two weeks that you have lost my bag! Taking my 1K status to @AmericanAir #neveragain #WORSTCUSTOMERSERVICE +1231,negative,"@united UA1130 Flight was a nightmare!! From poor customer service,having my confirmed seat given away.... +more issues" +1234,positive,@united has the best customer experience via twitter - huge fan!!! +1236,negative,@united Flight 683 last night was #bad4business. Will be a long time before I recommend United to anyone. +1237,negative,"@united Beyond frustrated Sked change = no seats, earlier departure and double layover. Of course only seats are $$++. Cust svc no help" +1238,negative,"@united working with Lisa J at ORD. she's working hard for us, but this is still VERY disappointing. was on 634 to EWR." +1239,positive,@united love the new 1st class breakfast! +1240,negative,@united i emailed the customer care via the website form. After a long wait Rachelle resolved my issue. But I'm still irritated w/ united. +1241,negative,"@united flight Cancelled Flightled, and the updated one gets me into BWI too Late Flight! I'd be fine with DCA or IAD, just arriving earlier! Help!" +1242,negative,@united so is the ^JJ standing for Just Joking? I am not finding the humor. +1244,negative,@united at this point I made it home on my own. +1246,positive,@united Thanks for looking into this and for getting back to me via DM. Glad to hear my bag is finally being delivered to me. Thanks again! +1247,negative,"@united I would like to talk to a customer service agent about the service / non service I received on my last flight a a week or so a go. +J" +1248,negative,"@united you Cancelled Flight my flight. I wait in line to get rebooked, when I'm at the front you make me go to another gate and I lose my place." +1249,negative,@united it wasn't a comment. It was a question. But thanks for your copy and paste response +1251,negative,"@united you failed me last week at IAH. Next intl trip on Delta. Small ual flight from lax booked, that's it!" +1252,negative,@united We were supposed to board at 605. They just brought the plane from the hanger! WTF did they not know there was a flight?1153 Lax-EWR +1253,positive,@united flew from sdf to ATL to Tampa on Delta. Left early. Arrived early. Crew helpful. Wifi worked!! +1255,negative,@united how about starting without the robotic response? +1257,negative,"@united You can't control turbulence, but you can control customer experience, lot of scared people up here." +1258,negative,"@united Currently on UA862, 20 minutes of the worst turbulence I've ever experienced, and ZERO communication from the flight deck." +1259,negative,"@united yes, but it's not looking. The ticket agent at out terminal dismissed us and we missed a chance at a Miami flight then to DR" +1260,negative,@united I have been told twice my issue has been resolved and twice it has not been. And when I write an email it bounces?! #worstservice +1261,negative,@united flight 433 lets go you look like clowns no one is giving up 1st class for $500 +1263,negative,@united I'm on hold for the 4th time waiting for you to resolve and issue with a flight for my 6-year-old son. #terribleservice #NoService +1264,positive,@united Cool. Thank you. +1267,positive,@United I'd like to thank and recognize Terri P at Dulles for going out of her way to get me back on my Raleigh flight +1268,negative,@united as a freq flyer it makes me sad to see cust needing assistance treated so poorly. #ServiceFail +1270,negative,@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice +1271,negative,"@united No, thanks. I'm sick of your company's lousy excuse for customer service. I'm never flying United again." +1272,negative,@united current hold time AFTER speaking to rep to have tix reissued is 42 mins - why so long & why not make this option available online? +1273,negative,@united I understand ppl make mistakes but don't code something in a way that we can't get reimbursed when it's YOUR fault. Just blatant LIE +1274,negative,@united also forgot add our bag is probably going to just sit in New Jersey because of a missed connection. +1275,negative,@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy +1276,negative,.@united Not what's been shared by the pilot with passengers! +1277,negative,@united WHERE IS MY RECEIPT! I upgraded return leg and 6 months Late Flightr still NO receipt! http://t.co/DAjWzhLVyu +1278,negative,@United how is it that I book a flight with a reserved seat and then go to check in and find out I have no seat? WTF. +1279,negative,"@united they're not, actually. gate agent was so rude. now standing in a line waiting for reFlight Booking Problems. missed the only flight to STI. awful." +1280,negative,@united I'm not sure you can do anything as this has been building up over time! Other than promises from your CEO service has gotten worse! +1281,negative,@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning +1282,negative,"@united Cancelled Flightled my direct flight Newark-Brussels last night, now 7 hours behind schedule. In EU compensation would be a given, but in US?" +1283,negative,".@united You may ""dislike delays"" but I paid you .We had an agreement that I paid you and you got me to my destination at a certain time." +1284,negative,@united #epicfail on #CX as flight from Frankfurt to San Francisco now going to Chicago as flight crew out of hours due to de-icing delay +1286,negative,"@united I'm aware of the flight details, thanks. Three hours Late Flight a crew that could not give less of a shit" +1288,negative,@united Making sure your flights aren't delayed due to poor maintenance would be a start. +1289,negative,@united hilarious +1290,negative,@united hahahahaha ya tried that already +1292,negative,"@United ""Your bag may or may not be at the airport. Unfortunately, no one at the airport is picking up the phone or responding to messages.""" +1293,negative,@united funny I paid to check my bag and now flight 1086 is BEGGING folks to check bags for free 1 hour before flight. #notcool +1294,negative,"@united nope not here. You need a little red stamp from the counter. Check yourself, before you wreck yourself son http://t.co/0pRGySvuRm" +1295,negative,"@united wasn't trying to Cancelled Flight, just trying to change my award ticket, same date and place, but thanks for sending the link, I know the fee" +1296,negative,@united unhappy with your new mileage rules :( - was my main reason to keep flying united. Will have to take my business elsewhere +1297,negative,@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again. +1298,negative,"@united you've been officially displaced by @DeltaAssist for better flight experience, pleasant cabin crew and timeliness. UA 1m switching!" +1300,negative,@united you need a bag bouncer. Get it together +1302,negative,@united @ShowExpert what is going on with United's Mileage Program? You pay $500 for a ticket and get a fraction of that as PQD credit? +1303,negative,"@united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool." +1304,negative,UA3388 @united was Cancelled Flightled not delayed. Re-Flight Booking Problems still 90 miles from home. At least acknowledge the Cancelled Flightlation. +1305,negative,@united never ever again will I be Flight Booking Problems a flight with United or any affiliate if there is a chance to get on a United flight +1306,positive,@united Was able to send the DM. All good now. +1307,negative,@united three delayed flights and missed connections on first class flights and not get any compensation for losing those seats... +1308,negative,@united and after being on hold for an hour the day before to sort it out and being told it's fine it should be fine when you arrive to fly +1309,negative,@united - it's been almost 2 weeks and still no word from DOT on update of london fare to us cities? any updates on your end? +1311,negative,@united well for a start it would be nice if your ticket was actually in the system when you change a flight +1313,negative,@united Another awful experience and Victoria at the check in desk in STL could not have been more rude and condescending. +1314,negative,@united no they did not want to deliver at my house. Had to go to sombrons else house +1315,positive,@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with. +1316,negative,"@united I guess you have to ""follow"" me in order for me to send you a DM.. I tried and it won't send." +1318,negative,"@united Stopped flying @united 1 yr ago bc of aggressive policy on carryon @bdl listening to pssngrs forced to chk@preboard,#notcomingback" +1319,negative,@united I have sent a message with a bag tag. Have you looked? +1321,negative,"@united just sent you a message on Facebook, how do I follow up a complaint re. Missing clothing out of checked baggage?" +1322,negative,"@united why do I check in online if I still have to wait in line for an hour to ""check in"" at counter? #fuckinlame @naia_miaa" +1323,negative,@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight. +1324,negative,@united an over booked flight to start with and a red eye from lax to bos with no reclining seat.... #lastflightwithyouever +1326,negative,@united an efficient layout at kiosks/bag drop lines would help as there is no definition to space. Additional friendly and helpful staff +1327,negative,"@united - 75% of a plane's passengers boarding in your ""Premier"" groups might be an indication of a broken process." +1329,positive,@united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E +1330,negative,"@united Cancelled Flightled a flight cause the crew needed sleep.But it's totally okay to wake me up at 3am just to let me know it's Cancelled Flightled, again." +1331,negative,"@united changed my last name for my MileagePlus acct on the site in an hour. @BA_USA had me on hold for 20mins, then 5 days & no change yet" +1332,negative,"@united flight landed 13 hours ago, 2 more flights CMH-IAD last night and still no bag..could have driven it from CMH" +1334,negative,@united Do you have a further update on the suitcase today please. +1335,negative,@united literally sucks +1336,positive,@united thanks for the upgrade today great way to start my week! Cc: @CiscoJimFrench @cobedien +1337,negative,@united Maybe be hiring your own ground staff at LAX when multiple gate agents tell you your baggage is loaded you expect it to be. HOPELESS +1339,negative,@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable. +1340,negative,@united this is the second time my flights been Cancelled Flightled... Like really? +1341,negative,@united really 1st flt frm IAD 2 IAH is - Late Flight & -going via Nashville? #inconvenience. Downgraded but not on ticket +1343,positive,@united I am impressed with your super-fast reply to @CGJase +1344,positive,"@united hi JP, with the help of an awesome TSA representative, I was able to get it all taken care of. Thank you!" +1345,negative,"@united First complaint filed on Feb 11th, over 10 days now and still no response....disappointed but not surprised...." +1346,negative,@united Morning! 4603 has been delayed by 7 hours. Can you get me to Newark for my 10am meeting? +1347,negative,@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable +1349,negative,@united it's 430am and wife still doesn't have her luggage which was promised by 8pm and said to be on its way File number: DCA48810M #Fail +1350,negative,@united was trying to change a flight online but got an error can you help via DM? +1352,positive,@united the staff was rather efficient and got us solutions just freaked me out a little being in limbo in the air. +1353,negative,@united you are terrible. +1355,negative,"@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight" +1356,negative,@united I attempted to book a ticket 3 times and kept getting a 'error' message. I hope you didn't still charge me. +1357,negative,@united … But friendly efficient air attendants in coach #UA992 http://t.co/49pV3KcHNR +1358,negative,"@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 …" +1359,negative,@united Now about two dozen back in line to see a single CSR for reFlight Booking Problems final leg. (Kiosks on fritz.) +1360,negative,@united on plane to Newark now. I was checked in as Rebecca Levi. My bag is under her name too. +1362,negative,@united aaaand 7 hours Late Flightr won't be catching a flight til 6AM...stuck in at airport in a snowstorm with no hotel-how's that for patience? +1364,negative,@united @DelonGerry ual sucks +1365,negative,@united not happening. Delta took care of us. Peace! +1366,negative,BUT @united just re-booked to BOS; UGGH!! now 3 hour bus to WMASS home. Could have flown to BDL & back to DC in same time. #unitedairlines +1367,negative,@united you have now lost my bag. Never ever flying United again #joke +1368,negative,"@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue" +1369,negative,"@united Missed UA1568 connection due 2 mechanical failure UA1543 (""uplink prob""). I will lose ~$400 in clients Mon. How can you compensate?" +1371,negative,@United so you jacked out my cousins trip to Portland and then Cancelled Flightled her return trip?! No more United +1372,negative,"@united Yes I did. We headed out to de-ice 5 minutes after I sent it to you. Made it to Austin, but am now waiting for the luggage." +1374,negative,"@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!" +1375,negative,@united doesn't help the 100 or more passengers that just arrived an hour Late Flight. +1376,negative,@united 40 minutes on tarmac now. That's after 9 hour delay. +1377,negative,@united I am very glad I took care of own rescheduling now that UA 1580 from OGG was Cancelled Flightled. http://t.co/H3k3oWOhD1 +1378,negative,@united Tried filling out the status match form and got hit with an error message. How can I tell if it went through? http://t.co/JbDkxd6eFz +1379,negative,@united Is flight 746 going to sit on the tarmac FOREVER????????? +1380,negative,@united One of your workers refused to give me her name as a reference for my notes. Her tone & language was very unprofessional. +1381,negative,@united that's why I blame your company. Because it had every opportunity to do a job and managed to fail each time for just lazy reasons +1382,positive,@united I wanna be grand staff +1383,negative,"@united SF crew lack a lot of customer service, LAX employees are a lot better. Wonder why..." +1384,negative,@united that's why I missed my flight. If the flight had been held for 5 minutes I would have made it. I watched it pull away from the gate +1385,negative,@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs. +1386,negative,@united your ground crew was inept and left a truck sitting on the Tarmac. Didn't have a gate agent once we got a gate. +1387,positive,@united I wanna be ride United airline! I love airplane +1388,negative,"@united after 2 days - 1 flight Cancelled Flightled, another delay for 8 hours- united gave me a $7 food voucher. That's how much they value my time??" +1389,negative,@united checked me in through security under the wrong name and given the wrong boarding pass. #AirlineSecurity +1390,negative,"@united what the hell? Flight 746. Delayed since 3 pm, finally boarded and now sitting on the tarmac? Is this f&&%$cking plane Ever leaving?" +1391,negative,"@united Actually, the flight was just Cancelled Flightled! http://t.co/Qf0Oc2HqeZ" +1392,negative,"@united I am a loyal Premier Platinum member, but the lack of communication was really bad. Also, i don’t see that it has taken off yet" +1393,negative,@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted +1394,negative,"@united This is the 2nd time I was rebooked (w/delays), and for reasons unreLate Flightd to weather. How do I go about requesting a flight voucher?" +1395,negative,"@united If you consider 50 mins for bags @ 10:00pm on a Sunday night ""as fast as they can"", you should reconsider what you think that means." +1396,negative,"@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United" +1397,negative,@united why do you want me to be loyal if don't let me carry on my bag that easily fits in overhead +1399,negative,@united On top of that I paid for 1st class and my wife got stuck in coach. +1400,negative,@united Ph the pat answers are BS. After I was denied boarding it sat at the gate until 9:05! Your employees totally suck. +1401,negative,"@United Over the last week, United has provided me with the worst customer service experience of my life. Disgusting. #united" +1402,negative,@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence +1403,negative,@united big surprise #nogate waiting for our plane. Same fucken issues everything I fly you. #fail #worstairlineever +1404,negative,"@united Not to belabor my point,but shouldn't I be able to put a laptop bag above my seat? Why is it announced to leave it for rollers? Thx" +1405,negative,@united maybemange the airline alittlebetter. Arrived at LAX and no GATE! #howisthatpossible always the same thing w/u +1406,negative,@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment? +1407,negative,"@united even after running to gate from your connecting flight, your customer service not let us in the plane that was just parked. Stranded" +1408,negative,@united I'm desperately trying to understand how my girlfriend is being treated with this Cancelled Flightled/delayed flight. #unacceptable #ORD +1409,negative,"@united Nope, no more chances. Your airline messed up both ways of our trip." +1410,negative,@united Why announce it is for rollers at all? If I want to put a coat in there isn't that my choice? How about all gate checked? Thx +1411,positive,@united you're my early frontrunner for best airline! #oscars2016 +1412,negative,"@united bags left behind because plane overweight, be great if knew as soon as we landed, instead letting us wait 45 minutes with no info." +1413,negative,@united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it! +1414,negative,@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars +1415,positive,@united Worked like a charm. Bag was waiting on the carousel when we got to baggage claim. #welldone #goodflight #friendlysky +1416,negative,@united will lose my bag but won't give me free pretzels #frauds +1417,negative,"@united you are trying to charge me 150 bucks because you lowered your award tickets and I want to get my hard earn points back, total BS" +1418,negative,@united does asap mean two hours worth of delay and a return to the terminal to count the luggage a third time? #gottogetbetter +1419,negative,@united Apart from being on hold for over 2 hours and having talked to 5 people and the problem still not resolved! +1420,negative,"@united typical caned response from UA, fix your crappy performing, last placed/ranked airline in this century!" +1421,negative,@united is it even legal for you guys to advertise flights that you cant honor?? +1422,negative,@united customer service is the WORST. hanging up on customers intentionally after one hour on hold. +1423,negative,@united was forced to book a flight on a different date than originally planned for a higher price $1130 felt like a bait and switch tactic +1424,negative,"@united love how you don't give a shit about people who tried to be loyal, but you screw them every way till Sunday. Glad I've stayed away" +1425,negative,"@united tried a different flight IAH-MNL 4/1/15-4/17/15, 6 flights are advertised for $1038 but are not bookable (due to partner error)." +1426,negative,@united it will be on a different airline. +1427,negative,@united and was told that its been the case for weeks but is still not resolved. +1428,negative,"@united clicked ""upgrade now"" and it didn't upgrade. What gives? http://t.co/N7oSjz8a59" +1429,negative,@united you advertise the flight and its still on you website and still can't be book. spent over 2 hours with united support +1430,negative,@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book! +1432,negative,@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2 +1434,negative,"@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around." +1435,negative,@united Flight 472 from ORD couldn't let me know about this? Found out via app minutes before landing. Awful flight. http://t.co/DQJl8vZ2h2 +1436,negative,@united i need help but in spanish +1437,negative,"@united A very disappointing experience - plane mech. delay and next one didn't wait. No sincere apology, just told me to complain online" +1438,negative,@united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them? +1440,negative,@united UA1731 - Denver to Austin... Still on the ground... +1441,negative,@united either your staff or whoever you contract with at PVD is failing you big time tonight... +1443,negative,@united considering it. Currently gold on @delta. Why should I make the jump for an upcoming flight from SFO to Singapore? +1445,negative,"@united worst flights I've ever had. ground crew ignored our plane, made me miss flight and now I have to cover the cost of a hotel. #DEN" +1446,negative,@united customers aren't dumb. These revenue based programs will hurt everyone. Not gonna save money like you think +1447,negative,@united it was me who had the problem won flight ua 1580. I called and rebooked myself found my own hotel and taxi +1448,positive,@united will do. Thanks for the help. Cheers +1449,negative,"@united bull crap. I spent $600 on a recent trip. That's not small change. I got 10,000 AA miles. Would have only been 6600 UA" +1450,negative,@united yes I did. Terrible service from your courrier +1451,negative,@united compensate us for new clothes bet you won't +1452,positive,@united I have 8 flights with you in the next two weeks :) let's make some good memories! +1453,negative,"@united, we're stuck at OGG, looks like flight will be Cancelled Flightled. Can you help? =)" +1454,negative,@united yea they been booked on 10 next avalible flights since sat 7am. And when time comes no plane 2nd day of work missed #hotelliving +1455,negative,@united currently crying... I wanted to ski tomorrow but prolly not. Just a boy tryna fulfill his dreams +1456,negative,"@united I tried the online tracking and they said something like ""attempting to locate luggage""" +1457,negative,@united your worker told us not to call because we'd be talking to someone in Thailand... +1458,negative,@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here. +1459,negative,@united is there nothing you can do for me? No compensation at all? Given the circumstances I feel like there must be something you can do +1460,negative,@united there is a disconnect between your PR group and the actual business strategy and employee attitude on the ground. #liars #united +1461,negative,@united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus? +1462,negative,@united you really screwed up dealing mechanical failure from Maui to San Francisco. Poor communication bad help in getting connections +1463,negative,"@united if you don't like delayed bags, why do you let it happen so much?" +1464,negative,@united the delay is due to customer service for 20 people? What about the DIS-SERVICE you provided for 100+? #FlightFail #Hour20Delay +1465,positive,@united he is so excellent and so reliable :) #happycustomer +1466,negative,@united but again UNITED DOESNT GIVE 2 SHITS ABOUT THEIR CUSTOMERS +1467,negative,@united its funny how none of ur tweets back are helpful what I want is to read 'ya we'll change that so our customers get better service' +1470,positive,@united it was delivered! Thank you for making sure it arrived at my doorstep! +1471,negative,"@united really needs to get its act together. Really disappointed in our change of flight, delayed flights, etc." +1472,negative,"@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business." +1474,positive,“@united: Looking for a reason to travel? #quote http://t.co/GGuIg3t28z” +1475,negative,@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight? +1476,negative,@united Thanks for the vague canned response that doesn't address the issue! +1477,positive,@united thank you! +1478,negative,@united that's not good enough for all of us affected by the awful organization and timing and have now been set back +1479,negative,@united Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed. +1480,negative,@united Why is my time less important to you? #StrandUsInDenver #HourAndTenMinuteDelay #FlightFail +1481,negative,@united airlines: you kidding? Bagage lost this morning from ny to Washington and still no trace? #badservice +1482,negative,@united I did. It took about an hour and a half though +1483,negative,@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn +1484,negative,@united i did but i got nothing from it. Just dissapointment =( +1485,negative,@united WHERE IS MY FUCKING BAG?!?! Where the fuck is my fucking bag??? TELL ME NOW OR GIVE ME A NUMBER TO CALL A HUMAN. SAN68059M +1486,positive,@united I was sincerely thanking the pilot of flight 4461 of braving the snow and getting me home amongst many other Cancelled Flightlations. +1487,negative,@united Made@it to the gate at 8:23 and they wouldn't let us on. http://t.co/xAToxBnsFa +1488,negative,@united time to give up my 1K status and switch to @Delta - you are so terrible I can't even describe. +1489,positive,"@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)" +1490,negative,@united You suck. Flight delayed equipment probs again. Miss connection by 2 minutes and you won't let us on even though it's at the gate. +1491,negative,@United #1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate +1492,negative,@united Flight 2 is 2:30 hrs delayed so far b/c of Late Flight crew. Now we are literally waiting while they have dinner acc. to honest gate agent. +1493,negative,@United many people on Ua6318 are going to miss connections due to long wait time in SFO tarmac. Seriously u can't find an empty gate? +1494,negative,@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant. +1495,negative,@united we've been waiting 45 min for a gate at SFO... Yet so many of them are free. Your excellence in operational efficiency is showing +1496,negative,"@United ""delayed due to customer service"" Huh? http://t.co/XlTV5z6sT1" +1497,negative,@united what about the poor customer service at checkin at Kansas KCI?!? That's it??? +1498,negative,@united except all of that delayed the flight anyway. +1499,negative,@United maybe find a different gate #ua1758 +1500,negative,@united I sent a message. It's very irresponsible that my suitcase cannot be found. This is truly worst service ever... #fedup #disastrous +1501,negative,@United landed in den on time stuck waiting for gate for 30 min. Maybe an update would be a good idea capt? +1502,negative,@united wanted to point out that not one United crew has been sympathetic. Questions unanswered. MileagePlus is starting to look like a joke +1503,negative,@united can we get an explanation on why UA978 from São Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations. +1504,negative,@united Why was flight 1180 EWR to MCO Cancelled Flightled for tomorrow and what do I do to rebook. Asking for a relative. +1506,negative,"@united I understand the intent was not to inconvenience, but catching a cab back to the airport to show them wet clothes wasn't an option." +1509,negative,"@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484" +1511,negative,@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge +1512,negative,@united is so cheap they couldn't afford to run the AC on #UA1510. They took pressure cooker to a new level. #Cheap #WorstAirline +1513,negative,@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always +1514,negative,@united Well I can tell you that your customer service at RDU airport is horrific but is exception at O'Hare in Chicago. +1515,negative,@united sitting on UAL 683 - a comedy of errors. UAL is incompetent +1516,negative,"@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?" +1517,negative,"@united, take a look at status of 683, sitting at ORD ... This ain't cool, yo." +1518,positive,@united bummer but thank you for the quick response +1519,negative,@united I didn't have time to take my wet clothes/suit back to the airport and wasn't going to pay for another cab to do so. +1520,negative,@united didn't realize my bag/ contents were wet until I got to my hotel. Sent my suit/shirts out to be dry cleaned. Mtgs start tomorrow. +1521,negative,"@united You load our plane at ORD knowing pilots are 2 hrs Late Flight, then discover plane needs to be fueled? #WTF #united #incompetent" +1522,negative,@united resolved and im sick and tired of waiting on you. I want my refund and I'd like to speak to someone about it. +1523,negative,@united I'm really glad I just waited on the phone for over an hour to be sent to a voicemail. Your customer service sucks. Nothing has been +1524,negative,"@united, you just caused a riot on the airplane. Never seen anything like this" +1525,negative,"@united Instead of sending inaccurate emails about delay every 5 min, just say we will get you there when we get you there." +1526,negative,@united so glad I've been waiting for 1 hour and 15 minutes and Ive been transferred 3 times without resolving anything. Worst service ever. +1527,negative,@united we still need help. Hung up on twice. Customer service rep said there is no way to help between the gate rep and phone rep. +1528,positive,"@united They let us know in advance of the reboot, yes :) Thanks for the attentiveness!" +1529,negative,@united lol too little too Late Flight +1530,negative,@united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM +1531,negative,@united @FernHeinig18 your delay is due to your own making. We have now been back to the gate multiple times. Maybe take accountability +1532,negative,@united Why do I have to give up my leg room so these 4 people (not in my row) can fill the bin? Pls start charging. http://t.co/2nY5TuXFqf +1533,negative,@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins. +1534,negative,@united Why did you load us in this flying sardine can if you knew the pilots were 2 hours Late Flight?? #incompetent beyond belief +1536,negative,@united your seats are god awful. +1537,negative,@united good try but @SouthwestAir got her here safer and sooner +1538,positive,@United Wanted to compliment ur phone agent Jeanette for reFlight Booking Problems RDU to SEA thru SFO after connecting flight thru EWR was Cancelled Flightled. +1539,negative,@united 3 hour 45 min delay so far..... Would love to round to 4 hours to just go to bed! +1542,negative,@united I'm on UA1118 and my direct tv isn't working. How do I avoid this in future? +1543,negative,@United is truly the drunk uncle of boarding. Don't believe gate agent that overhead is full; don't reserve aisle http://t.co/cdZhTyd0aK +1544,negative,@united i sure will +1546,negative,"@united, any options to cos tonight? Doesn't look like #UA5525 will make it in time for #UA6259. Should I reserve a hotel room?" +1547,negative,"@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s." +1549,negative,@united customer service sucks! They hang up after waiting an hour and talking for 5 minutes. +1550,negative,@united JP - DM message who? Can't get a DM through to @united +1551,negative,@united strikes again! Why board anyone if there's something wrong with the plane? Common sense. +1552,negative,@united: thanks for the miserable trip GNV<<<FSD on 2.19-2.21. +1553,negative,@united Missed KTM flight due to ur Cancelled Flightlation. Mike supervisor disgusting. Now day Late Flight. No apology or upgrade offer to LHR from ORD??? +1555,positive,@united social media team is on point on #OscarNight :) +1556,negative,@united always happy to start my life with my new wife with a 5 hr travel delay due to MAINTENECE and it would appear incompetence +1557,negative,@united is the airline of the Oscars but doesn't carry ABC on Direct TV?!?! Fail - now I can't watch the Oscars. #united +1558,negative,@united this is it... Last time I fly #UnitedAirlines you screw up every trip now will be stuck in ord and miss work. +1560,negative,"@united I understand the intention, but it pales in comparison to a day of lost wages for both my wife and I because of the delay." +1561,negative,@united I need help with a missing bag. +1562,negative,@united I was. But I have given up. +1564,negative,@united you changed my entire flight plan for vacation and now I will be there alone a day and night early with nowhere to stay. Help! +1565,negative,@united UA647 heading back to gate bc improper load? if ur packing us to the gills should at least take care to load bags. expecting comp... +1566,negative,@united is the worst airlines sitting on the plane at Houston-bush airport now for an hour and a half waiting for Late Flight passengers +1567,negative,@united might possibly have the worst service on the planet. +1568,negative,@united deceptive marketing practices promised me if i booked flights i would retain my status now they are not granting. Neverflyunited +1569,negative,@united Hey so many time changes for UA 1534. We going tonight or what? MIA - EWR +1570,negative,@united and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there +1571,negative,@united and pick it up and just bring it on the shuttle. When I went to double check on that they said it was still on the concourse +1572,negative,@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse +1573,negative,@united missing a day of vacation to see my husband because of this delay but stuff happens and I get that. Just wish it was handled better +1574,negative,@united UA1534 has now had 11 different departure times. Wtf. Make up your mind. +1575,negative,@united thanks for making everyone wait in the dark for an hour while Newark tries to figure out which gate to go to. #incompetence +1576,positive,@united thank you for following up! +1577,positive,@United Claudia in IAH terminal b travel assistance has me all set. Great service. Thank you. +1579,negative,"@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?" +1583,negative,@united was so on point for 5/6 of my flights this past week . . But this last one really sucks shit +1584,negative,@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse! +1585,negative,@united UA1565 IAH -> SJO is delayed by like 1.5 hours. Crazy! +1586,negative,@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing +1587,negative,@united How about free wifi when your flights delayed? Only 20 mins allowed! +1590,negative,@united CDG-LAS 42 hours. And my luggage is in SFO. I've been wearing the same clothes for 42 hours. Thank you. #flythefriendlyskies +1591,negative,@united this airline is a joke my friends been trapped in houston since 7am sat and have no flight in sight #unitedworstever #trappedhouston +1592,negative,@united why do you hate your passengers? +1593,negative,@united how can a plane that has been sitting in a hanger all day have numerous mechanical problems. Doesn't anyone actually do maintenance +1594,negative,.@united in the future when delay causes 15 hour wait (slept night in airport) ensuring seating choice for replacement flight would be good. +1595,negative,@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR +1596,negative,@united what a long day of delays. Please get us to Dallas tonight!!!! Fingers crossed!!! #winterstorm2015 #whichisworsedenordfw. +1597,negative,@united -How is it that all my flight times were changed without any official notification? Almost missed my flight this morning. Not cool! +1598,negative,@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location +1601,negative,@united we needed to be at steamboat for a meeting by 3pm so we took a shuttle. The United customer service people said the bag would be on +1602,negative,"@united, there is no good word for describing how angry and pissed off of a customer you have made me." +1603,negative,"@united Late Flight 2014 and 2015 are huge step towards decline in service, and your agents, not all, are as arrogant as ever. #UnitedAirlines" +1604,positive,@united Denver baggage handlers you totally impressed us today. Our lungs barely made the run to connect but our bags had no problem! #DEN +1605,negative,"@united flight 3870 to Newark, stuck in the runway. About to miss my connection and they are just sorry for my inconvenience!!!!!!" +1606,negative,@united false. +1607,negative,"@united sitting on the runway in Newark, they won't let the plane to a gate. My connection boards in 1 minute. @united hates us all." +1608,positive,"@united thanks, it was my first time in a United lounge and felt welcomed." +1609,negative,".@united all other ANA ticket holders get to use the lounge, too. But not us. Because United booked us. #grumpykim" +1611,negative,@united Never had a flight delayed an hour due to an unbalanced load. And more delays at @flyLAXairport. Great job idiots. +1612,negative,@united 100. % failure in 2015 #UnitedAirlines +1613,positive,@united can Cancelled Flight my flight anytime if this is where they keep me for the night.. http://t.co/avRTOWTyzk +1614,negative,"@united you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know, #UnitedAirlines" +1615,negative,"@united Unfortunately had a bad experience flying with you on Saturday. Inpolite crew, bad delays." +1616,negative,@united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever +1617,positive,@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. 🙅🙅🙅 +1618,negative,@united but we are on All Nippon now (booked by United to replace the one we missed). +1619,negative,@united what is this subtlety gate changes? Are you kidding with me? +1620,negative,"@united been good 15yr ""friendly skies"" relationship. 2day agent told me I'm ""only Canadian"" and thus not good enough for military preboard" +1621,negative,@united yes was trying to upgrade my seat. Now there are no available spots +1622,negative,“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” inconvience* +1624,negative,“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great. +1625,negative,".@united I think not. I'm not flying you again, if I can help it." +1626,positive,@united Resolved. Over hour of work on ground & somehow the system reset itself during takeoff. I appreciate the quick response/service. +1627,negative,@united always a fucken nightmare with your airline. #fail #lazy #alwaysLate Flight #worstairlineever +1628,negative,"@united we were told when we checked in, as soon as we were allowed to, that there are no other seats available on the plane except middle." +1629,negative,@united EVERYTIME I fly UR airline I hate you even more ! Thanks for the terrible service on flight 1071 +1630,negative,".@united Really? Was bumped down from Gold status, asked to pay $$ to keep it, and get fewer miles... How is that worth it?" +1631,negative,@united you always surprise me with the awfulness of your airline. You guys suck. #worst +1632,negative,@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD +1633,positive,@united and to add to my earlier tweet. This was my daughters 5th Bday present. Thank you for the hard work and making it happen. +1634,positive,@united you have a guy named Otis at ORD that knows what #customerservice is. he was able to get my bag to me. I upgraded just to be sure +1635,negative,"@united @lpdstock tweet bots obviously don't get sarcasm, making computers more and more like real people." +1636,positive,"@united you all do a wonderful job today. Got my wife, daughter, and myself from PGH to Orlando after out flight was delayed luggage and all" +1637,negative,@united customer service what's That??? +1638,negative,"@united -- overFlight Booking Problems planes, Departing delayed, Returning for 'more quick fixes' & breaking out attitudy-customer service? #worstairline" +1640,negative,@united Pay for a cab back to the airport to show baggage dept. my wet shirts and suit is not a viable option. 2nd time this has happened!! +1641,negative,"@united that's what you have said for years, you are losing customers!!!!!!" +1643,negative,@united. Once again your lack of customer centricity us astounding +1644,negative,@united now this http://t.co/uygeW2Nosr +1645,negative,"@united Would be nice if @staralliance partner tickets that don't provide full PQM credit are more obvious before purchase. Lost 1,200 miles" +1646,positive,@united nope. Even better there were 4 seats. And due to W&B first to raise hands got to move up. I wasn't fast enough. +1647,negative,@united now maintenance issues with flight 5639 and more issues with passengers that will miss connections needing to get off +1648,positive,@united look at this beauty 😉 dc-10 united airlines 😉 Hope you like this beauty 😉 http://t.co/NS1aCFqCdQ +1649,negative,@united seriously what's with the slow #wifi on this flight! If the speed was going to change for the worse then the price shouldn't go up! +1650,negative,". @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines" +1651,negative,"@united your gate attendant had some snobby remarks, your customer service is like playing poker with my sisters kids!" +1652,negative,"@united Poor cabin luggage service on UA1266 to BOS, I was forced to check in even when there was empty space for bags in the overhead!" +1654,negative,"@united no, we still have not heard anything from anyone at @united or the @ErieAirport" +1655,negative,@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card. +1656,negative,@united so the last seg of my flight from Denver (DEN) to hayden/steamboat (HDN) for 8am got Cancelled Flightled and I need help finding my luggage +1657,negative,@united 8 hours Late Flightr and I'm siting on another plane waiting to leave. I think a credit is in order for this terrible service! +1659,negative,@united We waited 40 min for our bags after a 45 min flight #nomorecheckedbags +1660,negative,@united now let there also pls be in-flight live TV on UA469 DEN-EWR so I can watch the #Oscars ?? +1661,negative,"@United​ has Cancelled Flighted 1 arrival into SHV tonight & the 1st departure flight on Mon, Feb 23rd. Check with your airline for flight status." +1662,positive,@united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise +1664,positive,@united I trust you enough to put my coat in my checked bag! +1665,negative,@united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed +1666,negative,@united of course. But interesting how United doesn't seem to have a good sense on what's happening with flight +1667,negative,@united pushing five hours and my time is worth nothing to you. reFlight Booking Problems not an option unfortunately. +1668,positive,"@united finally made it to rep, who solved my problem." +1669,negative,@united you guys are complete ass +1670,positive,@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight! +1671,negative,@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT. +1672,positive,@united Thank y'all for being an amazing airline who knows how to treat their customers. you guys rock! +1674,negative,@united - Plane came in with broken seat. Rather than fix it they put a broken sign on it and separated me from my kids. +1675,negative,@united worst flying experience ever and they tried to blame it on ATC?! I watched them load bags for 30min after boarding 45min Late Flight +1677,positive,@united went to Customer Service kiosk and they were able to help out! Still thanks for following up! +1678,negative,@united have you read your own same day travel change policy? +1679,negative,"@united your b737-800w literally the smallest seats I have ever have, my dad got stuck In the tiny bathroom ad well #disspointed #premier1k" +1681,positive,@united nope all set. Thx for checking. +1683,negative,"@united my flight was already Cancelled Flightled this morning because of a ""snow storm in Denver"". And now I'm in DC waiting for a pilot to get on+" +1684,negative,@united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks +1685,negative,"@united the most frustrating flying experience. One continuous ""I dunno what time you will leave today. "". Dunno?! That's code for ...?" +1686,positive,"@united on 2/20 Denver AP, gate B91 (destination Santa Fe), agent Ashley did an amazing job in the face of an angry traveler. Kudos." +1687,negative,@united has an United flight ever been on time. #americanisbetter +1688,negative,@united I'd rather spend two days in the back seat of a Volkswagen than two hours on your plane! #disgruntled #whatacluster +1689,negative,@united my flight was supposed to depart to Boston at 4:36 and now it's departing at 6:30 due to issues with finding a pilot. Thanks a lot!! +1690,negative,@united I suppose your customers enjoy screaming toddlers then. Not my problem if someone complains! +1691,negative,"@united you could give me free flights for life, and I'd still choose to purchase my tickets from a competitor." +1692,negative,@united The first time I flew United was horrible thought I would give you a second chance. There will NOT be a third! #disgruntled +1693,negative,@united flight from san fransico to jfk was evacuated why? +1694,negative,"@united 4994 out of Jackson, Wyoming... Delayed by no pilots.. Full toilets.. Deplaned 2ndary to mechanical fail.. Cancelled Flightled flight pending" +1695,negative,@united is by far THE WORST airline I've ever had the misfortune of flying with in all the 44 countries I've flown to!!! It's outrageous! +1696,negative,"@united ... I want my bag off flight 1142, what do I do now?" +1697,negative,@united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime +1699,negative,@united I hope you lose the next govt contract +1700,negative,@united lost my bags and there was a flight from Chi to Eri that landed over 1.5 hrs ago...yet still have zero updates?? #UnitedAirlinesSux +1701,negative,@united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you! +1702,negative,@united the bag is in a state that I didn't travel to and the airports don't fly to each other. Looks like it'll never show +1703,negative,@united ridiculous! I have to be refunded whenever I get at my final destination or not! +1704,negative,@united stay more than 24h traveling ans sleeping on the airports floor +1705,negative,@united seriously? UA 806. Delayed because of the copilot isn't here? For 1.5 hours and he is only flying from Raleigh? Disappointing +1706,negative,@united seriously. This is just complete bs. +1707,negative,"@united, we've been waiting for over an hour for our luggage- what gives?" +1708,negative,@united the costumer services here at Denver Intl Airport is ridiculous bad! +1709,negative,@united Lied to my face at the gate about upgrades. Thanks. #badservice #unitedsucks +1710,negative,@united I have proof that my situation now is due to company mistake +1711,negative,@united ouch not fair +1712,negative,@united is synonymous to with #rude. And #cheap. You really don't know how to value the customer +1713,negative,@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling +1714,negative,@united if I miss the #Oscars I'll never fly united again +1715,negative,@united is the stingiest airline. Nobody should model after them. #PTFO #cheap #bastards #stingy +1716,negative,"@united flight delayed...again...every time. ""Maintenance issues""" +1717,positive,@united I should be fine. They automatically changed my connecting flight for me so I wouldn't miss it. A+ work. +1718,negative,@united yes... A ride home would be perfect.. A fete one would assume possible after charging 1600$ for a domestic flight... Ps we deplaned +1720,negative,@united and I was denied an upgrade because of catering issues??? #poorservice +1721,negative,@united--excited to barrel through the sky at 600mph on a 75 ton piece of metal operated by a company that can't get their tiny TVs to work! +1722,negative,"@united heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email." +1723,negative,"@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️" +1724,negative,@united on line baggage system complete rubbish. bag missing 2 days. No meaningful information. +1726,negative,@united thanks. Just was able to do it on the app myself. Still not customer service to be seen in YYZ +1727,positive,"@united thx off the response, finally got through the 45 min wait and talked to someone." +1728,negative,@united so unhelpful... http://t.co/vBfIeo2qJC +1729,negative,@united I would take the $500 voucher you offered for MISCOUNTING THE # OF SEATS ON YOUR PLANE but that means I would have to fly you again +1730,negative,@united - 3 of 6 First seats open on UA5097. No upgrades processed. Gate agents @yyz said their too busy. Not cool http://t.co/6KpyhckA9l +1731,negative,@united @rayja9 flying to las vegas out of Chicago flight is Late Flight and no announcement has been made +1732,negative,@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation +1733,negative,"@United - In case you're reading this, UA230, right now, 7D. So many oversized carryons taking up too much room. Enforce your rules." +1734,negative,"@United is an airline where you pay extra to get a better seat but by the time you board your overbooked flight, there's no overhead space." +1736,positive,"@united Thx, just DM'd. Conf #'s MQXC64 & MPWNC2. Any help appreciated" +1738,negative,"@united Delayed 7 hrs flight 5721 PIT/IAD, finally board the plane, sit half hour & crew is at their hrs limit & we deplane. Unacceptable." +1739,negative,@united stuck in YYZ because staff took a break? Not happy 1K.... +1740,negative,@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now. +1741,negative,@united pls stop sending texts every 15mins saying my flight is delayed another 15mins-It's been 3hrs. I usually defend u but this is lame.. +1742,negative,"@united agent, ""You should use the bathroom before boarding.. Toilets onboard are full."" Oh you can expected a strongly worded email FUnited" +1743,negative,"@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks." +1744,negative,@united united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car. +1745,negative,@united I'll try it. Mileage programs have historically been a lifeline for us world-hungry travelers of moderate means. +1746,negative,"@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update." +1747,negative,@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out? +1748,negative,@united I was rebooked but had to take bus from Portland Maine to Boston. Told United does not cover the charge. +1750,negative,@United You were doing so well until the PHL-SFO flight yesterday. Major miss. Unfriendly Premier cabin crew. Baggage cluster at SFO. +1751,negative,"@united Your baggage tracking system is worthless! It tells me nothing about where the bag is, much less what your plans are to get it to me" +1752,negative,@United is offering to reroute my SFO flight to LAX. Might be geography class time. +1753,negative,@united thank you for letting me down.My luggage is still in Denver but I'm in Phl. #neveragain #flyingwithUS #disappointed #lostacustomer +1754,negative,@united can you get me on the delayed flight to EWR out of YYZ at 15:30? No customer service to be found in airport +1755,negative,@united flight UA3774 after two delays. just Cancelled Flightled and no more flights to Norfolk that aren't booked. Renting a car. +1756,negative,"@united thanks for having no one to pilot my last two flights, and all but stranding me in Houston tonight. Airlines are the absolute worst" +1757,negative,@united so disgusted and disappointed with united airlines luggage policies and attitude toward musicians. Unacceptable +1758,negative,"@united missing my amazing us bank work conference, not ok. What do I do now?????" +1759,negative,"@united ... frozen lines on flight, not continuing due to 'passenger comfort'? Not ok, sat on the plane as long as a flight to Vegas would !" +1760,negative,@united my last call your customer service agent called me back... As he was stuck on hold to air Canada.. Just hope he's booked me a flight +1761,negative,@united you left my bag in Houston last night. It's freezing cold in Memphis. Any idea on when I will see it? Off again tomorrow. +1762,positive,@united this is why I fly @SouthwestAir ... Never have any issues +1763,negative,@united has terrible customer service & doesn't feel the need to notify its customers when their flights are delayed +1764,negative,"@united I have tried and you have failed. Still no wifi ever, last row in the middle and I fly every week. Thanks for nothing." +1765,positive,@united great flight into PVD. Smallest plane I have ever been on and smoothest landing ever! +1766,negative,@united trying to check in for tomorrow's flight. website keeps timing out. what's up? +1767,negative,"@united yes, computer would allow me to get to San Diego quick but customer service will not help. Says can't rebook http://t.co/KcVUbUYExc" +1768,negative,"@United says we had a weather delay in #YXE this morning. The ""weather"" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx" +1770,negative,"@united It was Cancelled Flightled, none of the passengers were notified. Complete violation of travelers' rights. @AerocivilCol" +1771,negative,@united thanks for ruined my vacation for having poorly maintained aircrafts that can’t fly safely out of STT. #UA1481 #Cancelled Flightledflight +1774,negative,“@united:That's not something we like to hear. Hopefully our staff can resolve & have you on your way ASAP. ^ML”:3:15 & still not resolved +1777,negative,"@united Waiting for 3494 EWR-ORD, delayed 47 mins. Might miss 5491 ORD-YWG at 6pm CT. Any room on 5644 ORD-YWG in case I miss connex?" +1779,negative,"@united - well, now finally on board hopefully we take off this time and quickly. Well over an hour delay!!" +1780,negative,@united I missed my connection already. Then I missed the next flight they put me on. Now I'm going to LAX instead of Hawaii. :( +1781,negative,@united reservation was made last July. I want to know why I wasn't reseated. This only happens on international itineraries +1782,negative,@united line full of worried customers and guy at desk says so sorry you will have to take care of your problems Late Flightr I don't have time. +1783,negative,"@united + +There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations." +1784,negative,"@united, American never had my bags apparently. United never switched them over. Had to go back to United Baggage Service." +1785,negative,@united unacceptable. 403 was 90 min Late Flight for a 'missing screw' our flight to Tucson left before we even landed +1786,negative,"@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff" +1787,negative,"@united Waiting half an hour for my checked bag at EWR (& that was Priority); disappointing, usually you guys are good." +1788,negative,@united Are your earnings so low that checkin people have to also be on Tarmac loading bags? JAN +1789,negative,"@united thank you for dishonoring my upgrade and putting me in a seat I didn't want, all while not even notifying me. Great 1K service 👎" +1790,negative,@united you guys are gay +1791,negative,@united the emails/calls over the past months about flight changes were helpful wish you would have sent them on the Cancelled Flightlation yesterday +1792,negative,"@united - so they changed depart from 1:45 to 2:00pm & it is now 1:40pm & the Capt. just got off the plane to find a smoothie, 2pm my ass!!!" +1793,positive,"@united Thanks so much , my passport was recovered" +1794,negative,@united Thanks for nothing! No Atlanta Lounge? Your Ap says NO. Sure nothing at Terminal T http://t.co/tFjfMSHa2k +1796,negative,"@united - tick, tock, tick, tock, it is rapidly approaching the next dream departure of 1:45pm. When is the next fantasy departure time??" +1797,negative,@united it would make my day if I could take a flight on your airline without any hiccups on your end. Train your employees to communicate +1798,negative,"@united a baby shit its pants half way through my flight and it smelled like shit, what are you going to do about this?" +1799,negative,"@united You cause me to miss my flight telling me it already left when it had not. No empathy from gate staff or crew, no apology. Really?" +1800,negative,@United rescheduled my return flight from #Japan? Uh why? Trying to call #UnitedAirlines #customerservice - 45 min wait. #fun +1801,negative,@united is by far the worst airline ever 😡😡 +1802,negative,"@united, no. Re-booked with American and United said they'd transfer our bags to them." +1803,negative,@united I am appalled at your lack of communication during our awful journey on 2/21 EWR to BOS. 4 hr delays need to be explained better. +1804,negative,@united I'm DMing my info and no is assisting. My flight home left before m first flight had even landed +1805,negative,@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess +1807,negative,@united more people would catch their flights if your attendants had more help! +1808,negative,"@United no consistency, #Denver agents say no standby with checked baggage citing FAA. Your website policy says otherwise. #time2switch" +1809,negative,Only 14 biz days (18 calendar) to respond to my inquiry @united ? I hope your standards are universally adopted :-/ #BadCustomerService +1810,negative,@united Thanks but why did this occur? You guys had 3 hours extra to get my bag on due to your delay. So that's 7 hours you had. #fail! +1811,negative,@united so many delays today...What's up with that? Hoping my 12:26pm flight boards soon. #United #premier1K +1812,negative,"@united your website is fucked up. Now instead of a $416 flight I should’ve had yesterday, it’s $514 today. Thanks." +1813,negative,@united called back and I've been on hold. What is the issue?! I have a confirmation number and an email that shows how much I've paid +1814,negative,"@united I'm not sure how you can help. Your flight experience is terrible, planes are dirty and staff is rude. Start over perhaps?" +1815,negative,@united check in and it's still saying I haven't paid. I've called back twice was on hold for 30 minutes then they answered and hung up. I +1816,negative,@united hold for 30 minutes finally got someone and they retook my form of payment and confirmed that my reservation was set. I tried to +1818,negative,@united I bought a ticket yesterday and received a confirmation. Tried to check in and they said I hadn't paid for it. So I called was on +1819,negative,"@united delayed because of salt on the floor from previous passengers? The 180 of just just want to fly, don't care about our shoes. Ua649" +1820,negative,"@united @czamkoff It's all about profit, and they don't really give a damn about paying customers!!!! #greed" +1821,negative,@united I unfortunately didn't get her name :( she was not nice! +1822,negative,@united what did you do with my seat. International connection. Seriously? +1823,positive,@united thanks. Just got on a couple of minutes ago. Great service on flight 479 btw. Please pass it to the team on that flight. +1824,negative,@united My bag is lost and I can't get ahold of anyone that can help +1825,negative,@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times! +1826,negative,"@united When my United flight arrives Late Flight and I'm told to re-book my connecting United flight, you characterize that as a ""no show""" +1827,positive,@united your agents (and service) on my weekend trip have been AMAZING!!! Thank you!! +1828,negative,@united never flying United again! Worst experience ever +1829,negative,"@united @TiffanyAndCo @NTrustOpen ah, so that's where the funds to fix the broken plane upon which I sat for 4 hrs on IAH runway went." +1831,negative,@united cannot direct message you you do not follow us. I want my luggage. Please hep +1833,negative,@united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable. +1834,negative,@united we rebooked and disappointed we have to wait a whole day to start our vacation. At these fares United should have top notch service +1835,negative,@united direct messages not going through please help +1837,negative,@united Adding reservation to iOS app doesn't show up on desktop site when logged in. And miles can't be redeemed for upgrades thru your app +1838,negative,@united I assume that would be for the other 300 people who have been let down by United? What's worse is plane is here but crew can't fly!! +1839,negative,@united Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a +1840,positive,@united will do. Just need to get CVG.... and my bag too. Thanks +1841,negative,"@united read the thread. I booked 1st class , now seated at 38E even though United Twtr account confirmed Eco Premium." +1842,negative,@united Hi there bag ID is UA6016053916 can you update me and explain why is occurred when I arrived 4 hours before flight! +1844,negative,"@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai" +1845,negative,@united so what's the solution? +1846,negative,@united is screwing with my flights again at CAE? Why do you bother having flights here if they never leave on time or get Cancelled Flighted? +1847,negative,@united no. I need you to have more than 2 agents at check in. +1848,negative,@united so this did not work out at all!! Incredibly unfriendly ground staff and false promises over Twitter @theairhelper +1849,positive,"@united we got it, thanks." +1850,negative,@united The so below skilled staff and inadequate system just deleted my return from Houston to Norway. Shoulder shrugging is all you do.. +1851,positive,"@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam" +1852,negative,@united severely under staffed at Iah. +1853,positive,@united amazing hospitality and helpfulness from Anthony Lastella. Great staff 👏👏👏✈️ def flying #united again. +1854,negative,@united this 2 hr delay is a vacation buzzkill +1855,positive,"@united just touched down in Miami - not too far off , Nicely done united 👍" +1857,negative,@united really enjoying my Sunday on hold...over 1 hour. Perhaps a better client experience is needed. http://t.co/8VnCKgZxl1 +1859,negative,"@united broken light, 35 mins to get bridge to gate, airplane parked wrong , bathroom not emptied last night....your airline in last 3 hrs" +1860,negative,@united I would appreciate a response regarding the pressurization failure on flight 1109. You seem to be responding to less serious issues +1861,positive,"@united it was very comfortable, now waiting for our luggage" +1863,negative,"@united once again you guys didn't let me down, a four hour delay to Honolulu from Houston, thanks for the train wreck of issues now coming" +1864,positive,@united thank you +1865,positive,@united finally got through and they were very helpful. Appreciate it! +1868,negative,@united not for me. I am on another Ua flight 2 gates down that was held 15 mins for cnx pax. +1870,negative,“@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer +1871,negative,@united not my luggage +1872,negative,@united it's boarding time for ua3882 but no crewe +1874,positive,@united thanks for the effort. I can get the earliest. Though I will make a complaint for a refund as I am losing one business day tomorrow +1876,negative,@united no way one person is working entire security checkpoint in EWR 🆖 +1877,positive,@united THANK YOU! +1878,negative,@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF +1879,negative,@united so? Found anything or just showing off? You do realise that the morning flight that you Cancelled Flightled was more pricey than the evening? +1880,negative,@united oh I did. Was still lost. Your tracking system stinks as does the delivery system. +1881,negative,@united feeling like a true united customer stuck.on the tarmac in dc for over 2 hrs. UNITEDFAIL +1883,negative,@united leadership counts. landed at 11:15 last night-deplaned at 12:40. 45 minutes of that was waiting for the jetway. Inexcusable +1884,negative,@united I sent you a DM as requested but have not heard anything. Can you address the issue I brought up in my DM and explain what happened? +1885,negative,@united employee=faceless. Don't throw them under the bus. Starts with management. I'm almost a million miler and own my own company. 1/2 +1886,negative,@united you can't say the flight is pulled in and departs in 2 mins if boarding hasn't even started! http://t.co/2IKbP8gxWi +1887,negative,@united I understand that but why should I pay to change if it was a problem with your plane. If it was weather I would understand +1888,negative,@united 30 hours Late Flightr still no answers stuck in Houston. Keep getting put on phantom flights that never apeared. #BadCustomerService +1889,negative,@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate +1890,negative,"@united the hotel you sent us to wouldnt take the voucher. Our flight was delayed, then Cancelled Flightled, then delayed again. 32 hours and counting" +1891,negative,@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag. +1892,positive,@united worked out after all. Thanks for your immediate reply!! +1893,negative,@united two hour delay for a plane that was visible from the airport. So far terrible customer service. #neveragain +1895,negative,"@united as if a 4 hour maintenance delay wasn't enuf, u charge me $25/bag as a global service platinum mbr. Get ur shit together" +1896,negative,@united last week we also had maintenance issues and a flat tire. Another flight last week was Cancelled Flighted. Your track record is the WORST! +1897,negative,@united this customer service experience will be tweeted for quality assurance. +1898,negative,@united you should spend all of the money you take for our tickets and update your planes! Each flight has a maintenance issue!!! +1901,negative,@united any chance you could help rebook?? My flight Cancelled Flightled +1904,negative,@united you really need a better system for handling Cancelled Flightled flights http://t.co/3uBCoAsyws +1907,negative,@united It is also inappropriate to lie to passengers to induce them into accepting a voucher by telling them you have availability on Late Flightr +1908,negative,@United give me a direct number I can call regarding my lost baggage immediately. +1909,negative,@united involuntarily bumped your passenger and can't guarantee them another flight for three days! +1910,negative,@united Please follow FAA guidelines regarding bumping. It is NOT acceptable to give a $300 voucher for an $800 fare when you've +1911,negative,"@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!" +1912,negative,".@united Our newest delay, right now http://t.co/96fTLZWtvO" +1913,negative,"@united. If you show available seats, you need to honor that! I shouldnt spend 1hr on phone to hear that ""really there are 3 not 4 seats""" +1914,negative,@united 50 min on hold trying to book award flight because site errors out. Agents ask for my pin to see platinum availability??? badbadbad +1915,negative,@united is a joke. Lots of angry people at IAH this AM. +1917,negative,@united completely unacceptable to seat 1st class passenger into middle seat in 38 (not even premium economy) +1918,negative,"@united Found flight after 2.5 hrs. How am I offered a $200 flight voucher 12 hrs before, lose my seat out of neglect, then get nothing?" +1920,positive,"@united Nicole at Quito airport took great care of us this week. Handled lost baggage, seat changes. Very professional/nice. Pat her back." +1923,negative,"@united right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?" +1924,negative,@united two service agents hung up on me the third was able to get me a flight on US air today. Three calls and 2.5 hours to get a flight +1925,negative,@united Delayed more and more these days. MCO > IAD. Fingers crossed I make my connection home to Albany. #united1K +1926,negative,"@united your first class is a joke, compared to all the others I have flown, don't ask for extra peanuts... That's NOT allowed! @AirCanada" +1927,negative,@united I have been given a connection with 2 overnight layovers. No vouchers. Last connection not even confirmed. +1928,positive,@united thanks for leaving our 3 year old in his own row flight 360 LAX-IAD +1929,negative,@united I would like your baggage damage number as well! Another great thing from your 'trained' staff! Whats the number please.. Claim time +1930,negative,"@united 100% I will put together a very serious email, with all the issues that arose on our vacation due to your staff I will post it here" +1931,negative,@united thank you for fully boarding flight 1689 this morning before noticing we had no pilots. #fail +1932,negative,@united the long wait was the icing on the cake. Why don't you fix your reservation system so the confirm # doesn't get changed mid-travel +1933,negative,@united you guys SUCK! Another Cancelled Flighted flight! Every flight with you has an issue! +1935,negative,"@united, more lies... http://t.co/BEqoTLNugc" +1936,negative,@united they wouldn't let me on. Real nice of you! Just love your awesome service. And U have 2 people working this customer service line.. +1937,negative,@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired +1938,positive,@united thank you +1939,negative,"@united, I don't believe that you do.. http://t.co/7z3GqEBfK2" +1941,negative,"@united : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks" +1942,negative,@united lost 4 loyal customers and mileage plus card holders. We could have driven to Florida from Pa quicker both ways! Worst trip ever! +1943,negative,@united they let us board again but will we fly this time? Who knows! #shouldhaveflowndelta +1944,negative,@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim. +1945,negative,@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/ +1946,negative,@united fuck you for not caring 😢 +1947,negative,"@united its been five days, I'm just asking you to clarify your policy on car seats. I don't want to have to take this higher up." +1949,positive,Very quick! TY. @united: @auciello I am sorry to hear this. Can you please follow and DM me the details of what transpired? ^JH +1950,negative,@united if you lost my belongings then BE HONEST! +1951,negative,@united Back at the Denver airport and ready for round two today. Ready to get home! +1952,negative,@united of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll +1953,negative,@united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable! +1954,negative,@united @delta lost my luggage from ATL to hdn luggage in denver and said @united will deliver my luggage to HDN airport claim# hdndl11785 +1955,negative,@united If United loses your baggage they will get it to the airport in the country your in and then it disappears! +1957,negative,"@united Thank you for wasting my time & money. Not only will I now arrive 5 hours Late Flight to my destination, but..." +1958,negative,@United DO NOT FLY UNITED WITH CHECKED BAGGAGE! It will never find you! +1959,negative,@United why can't you have an English/Spanish rep call me so we can locate my bag and resolve this issue? +1960,negative,@united why would you overnight my bag Wed to an unknown location with a courier company you apparently can't contact! +1961,negative,"@united Hey, thanks again for helping me miss my buddies 30th bday, you guys are really a trashy company #shouldhaveflowndelta #unitedsucks" +1962,negative,@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag! +1963,negative,@united I have never been mislead by a company as many times as I have this week by United Airlines! +1964,negative,@united I would never fly United Airlines again! +1965,negative,@united I am still in the airport waiting for my flight. +1966,negative,@united your airline has been telling me that my luggage is one hour away from my destination for 5 days! +1967,negative,@united now there is no one to operate the ramp to let us out of the plane in IAH...wow..just wow +1968,positive,@united just did! Thank you! +1969,positive,@united thank you! +1970,negative,"@united Cancelled Flights your flight then sends you an email saying ""think about your next flight..."" #customer #outrage http://t.co/KkwiwI97A4" +1971,negative,"@united did your super computer 💩 ots pants? Lots of cranky people in line at CMH reFlight Booking Problems, delaying check-ins of on-time, direct flyers" +1972,negative,@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix! +1974,negative,@united is your check-in system down? I'm having trouble checking in for a flight that departs in less than 24 hrs. +1975,negative,"@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better." +1976,negative,@united Good luck with the no-enertainment-on-6-hour-flights strategy. Innovation at work. Hello @jetblue http://t.co/HI76BOavXY +1977,negative,@united no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to? +1978,negative,@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta +1979,negative,"@united I would understand if weather was the issue, but bc of airline maintenance I had to sleep on an airport floor and lose an entire day" +1980,positive,@united I am - thank you! +1981,negative,@united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491 +1982,negative,@united @wamo66 after 2 hours and 20 minutes most of which I was on hold I was able to get the Cancelled Flightled flight changed to Delta. +1983,negative,"@united no, ua 6 finally Cancelled Flighted after hrs of delay. The replacement flight leaves Late FlightR than this one was scheduled tomorrow. Not cool." +1985,negative,@united overbooked by FIFTY people?!? the worst. +1986,negative,@united On hold 2X 60 min ea. Trying to bk a tix to Asia. Your website & customer service dont want my business. Korea Air it is. +1987,negative,@united I would like to know what is the easiest way to get a refund. +1988,negative,"@united help me, united! I paid for economy plus on a flight that was changed BC of delay. Will I be automatically refunded?" +1989,negative,@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here +1991,negative,"@united your service need work - check out this Bush airport ""customer service line"" last nt #unitedagainstunited http://t.co/g00sAozgtv" +1992,negative,"@united you realize you've said this already. At least last time you asked if I needed ""help""" +1993,negative,@united Thanks. This one was delayed an hour and a half prior to scheduled departure. +1994,negative,"@united Also, your phone customer service is almost useless. http://t.co/Mb3bJwGOAp" +1995,negative,@united lost bag on next flight. Didn't have time to load during the 5 hour delay?Consequence from platinum to gold +1996,negative,"@united A day Late Flightr, one delayed & one Cancelled Flightled flight, I'm at a gate with no seat assign. Lots of standby ppl also waiting." +1997,negative,@united can you not get the first flight of the day off the ground on time? #1531. Let's go....... +1998,positive,@united thank you for flying me out of the mess at IAD and out to San Diego. http://t.co/tlPBaupIk5 +1999,negative,@united What does delayed due to Customer Service mean for UA761? +2000,negative,@united wifi wasn't working onboard.Alerted attendant re socket.You sent me to a hotel for 24 hours with 7$ Vouchers??no wifi at hotel +2001,negative,@united flight #1 no luck on #standby +2004,negative,"@united I'm not sure it will have ""next time""..." +2005,negative,@united now the weight restriction? 'We'll try to get as many of you as we can on this plane' +2006,positive,"@united Thank you but the person in Houston could only get me a flight routing through Newark, NJ and I'm going to SFO" +2007,negative,@united you a bish +2010,negative,@united Conference begins in 3 hours. Up all night due to delays and still waiting to talk to someone about lost luggage. +2013,negative,@united is 4:30am and I am in the customer service line trying not to scream. #epicfailunited +2015,positive,@united My bag reference ID number is IND43728M. Thanks for looking at it. +2016,positive,@united one lady helping the 12 of us with luggage +2017,negative,@united flighted delayed for hours. 10pm arrival to Vegas is now 4am. Did you seriously lose my luggage??? +2018,positive,@united met with agent. All taken care of. Thx for reply +2019,positive,@united @suntoshi I still like you united airlines +2020,negative,"@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel" +2021,negative,"@united still missing my luggage, was promised someone would call, no call so far, flight from Shanghai to DC with connecting flight in ORD" +2023,negative,@united you Cancelled Flightled my flight without notification? +2024,negative,"@united since I have an international connection at 9am, I'm hoping for the same thing!" +2027,negative,@united it is too Late Flight for reFlight Booking Problems now - it is morning already and I no longer need a hotel room +2028,negative,@united once again your customer service at the providence airport was horrible. Do you actually care about customers or just making money? +2030,negative,@united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options? +2031,negative,@united where is my bag?? I'm in Mexico about to go build a house & my suitcase never got on my flight from CLE w me. I need it. SAN68059M +2032,negative,@united I know that. Thanks for the standard reply. +2033,negative,@united you told me you changed my flight and im in the ottawa airport and AC cant find my reservation! Whats wrong with you +2034,negative,@united This has been the WORST flight experience I've ever had. Thank you for ending my vacation on such a bad note. +2035,positive,@united thanks for the epic service on 863- always a pleasure- outstanding crew http://t.co/trqlpeinzW +2036,negative,"@united hey, it's 4am, guess what I'm doing? Not sleeping! Why? Cause you care so little about your customers you let them sleep in airports" +2037,negative,@united no my concerns were not addressed +2038,negative,@united DUH and done. bag whereabouts unknown. Greeeaat +2039,negative,"@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks" +2040,negative,"@united oh, I'll be sharing alright. Especially about sleeping in this shitty airport and getting 1hr of sleep all night because UA." +2041,negative,@united @MaxAbrahms *if* he needs assistance? Do you expect him to go on a Scooby Doo tour of terminals until he finds his stuff? +2042,negative,Thanks @united for writing back. To assist you can return the bag you lost & clean up the feces sprinkled in your bathroom. Too much to ask? +2043,negative,@united you hung up on me again. +2044,negative,"@united your ""customer service"" team in manilla is absolute shit. I can't even get a supervisor without being out back on hold?!" +2045,negative,@united it's disgusting and unconscionable the treatment I've received tonight. +2046,negative,@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours! +2047,negative,@united @ThisIsCoach Every time my united flight got delayed. this is a big frustration. +2048,negative,@united you've got to be kidding me. I still haven't talked to a human and your robotweeting me?! And asking for a follow???? +2049,negative,".@united I wouldn't describe feces sprinkled in your bathroom as an inconvenience. To help, you might find my baggage you lost & return it." +2050,negative,@united and the fact that we were treated disrespectfully and lied to by members of your airline that claims to strive for the best +2051,negative,"@united is that all that matters, not the fact that we're at a different destination, we were put through a tremendous amount of stress," +2052,negative,@united 1k member broken seat back broken tv broken light lost bag gee thnx. UA922 awesome job +2053,negative,@united absolutely disgusting the way you treat your customers. Isn't there anyone actively monitoring your Cust serve? This is unreal!! +2054,negative,@united nice. I wonder how you pick who to respond to? Maybe only happy customers are easier. I wonder how many of those you have left. +2055,negative,@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight. +2056,negative,@united thanks for nothing. Really?!? 60 minute wait times when I've had to call back 4x. That's 240minute wait times. +2057,negative,@united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x. +2058,negative,@united you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA +2060,negative,@united an inconvenience is a weather delay. Your pilot deciding to waste enough time so the FAA wouldn't let him fly is negligence. +2061,negative,@united I bought a ticket with a price that was published by mistake and now I got an email that indicates United Cancelled Flightled my ticket! Why? +2062,negative,@united new 737 plane; wifi: not working. Entertainment: non existent. New Seats: seriously uncomfortable. Really? #unitedfail UA1550 +2063,negative,@united - you sure missed the mark on tonight's redeye from LAX to Chicago. What a mess! You can do better! +2064,negative,@united after 443min of avoidable non-weather delays that #Appreciation link better be giving out #GoldenTickets +2065,negative,@united where is our luggage +2066,negative,@united we just left @flySFO (delayed). http://t.co/XzBAjMiekx +2068,negative,@united screws up again...to be expected! NEVER AGAIN! +2069,negative,@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline... +2070,positive,@united Life goal: complete ✔️ +2072,negative,@united flight Cancelled Flightled to Denver service agent offered me a non jet salt lake to Denver or red eye out of Atlanta then hung up on me. +2073,negative,"@united That's called throwing ""loyalty"" out the window and trying to give less awards." +2074,negative,"@united your unhelpful team? Sure I did. I'm in Bangkok, my bag in Chicago. Are u going to pay for my accommodation s until my bag arrives??" +2075,negative,"@united I'd hardly call going from 10,000 miles to 1,000+ miles a ticket cutting edge. About 1/10 the perk?" +2076,negative,@united that's not an apology. Say it. +2077,positive,@united Just sent a DM. Thank you for the acknowledgment. +2079,negative,@united been on hold for almost two hours trying to talk to someone about a Cancelled Flighted flight tomorrow morning. What do you suggest? +2080,negative,@united no apology? Cool. +2081,negative,"@united you ask a lot of customers who you routinely screw over. You know that, right?" +2082,negative,@united I'm a first time solo female traveller and it's pretty scary being in a foreign place not knowing where your belongings are... +2083,negative,"@united I am. Who knows where my bags are. Do I just wait around and hope they arrive? No one has answers, I have plans and no answers...." +2084,negative,@united somehow I knew that you'd wait until I was airborne to respond. #hacks #jokers #neveragain. +2085,negative,@united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -> IAH (UA252) #wastedtime +2086,negative,@united has me stranded in Texas and then hangs up on me when I'm trying to figure out how to get home. Cool. +2087,negative,@united we have tried to change our flight THREE times on the phone and got disconnected each time. +2088,negative,"@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage" +2089,negative,"@united has been showing the same tone deaf video for all these years about how ""wifi is coming!"" Hah.Not before I leave. @VirginAmerica ftw" +2091,negative,"@united more people stranded cause you suck. Better yet, you weasel out of Flight Booking Problems rooms for people claiming weather http://t.co/Flcnnn2USD" +2092,negative,@united look at all the delta flights that landed while your pilots claimed they couldn't fly 6232 to JAC. http://t.co/6Kp4m0R1f7 +2093,positive,@united thank you! Much appreciation for your help. +2094,negative,"@united Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?" +2095,negative,@united worst customer service experience ever. 40 minutes to get the jetway to the plane at EWR tonight. Flight 354 Disappointed +2096,negative,@united - not only 2 hour delay - double booked seat nit parked at wrong gate - incompetence at its finest - been waiting for over 1 hr +2097,negative,@united look at the people tryn to sleep in the airport due to your shitty company not comping rooms after cxl flight http://t.co/o1u96Xc3bo +2098,negative,"@United - routing a person from Houston to Newark, NJ and then to SFO is not acceptable." +2100,negative,"@united Freakin""" +2102,negative,@united Suck +2103,negative,@united 25 minute hold is 1 hr. 25 min. @ABC11_WTVD +2104,negative,@united 20 yrs of flying Continental/united exclusively I get why everyone hates you - fl1289sfo/EWR #getmeoffrhisFUCKINplane +2106,negative,@united I'm still trying to get things worked out and you have yet to respond back. +2107,negative,"@united screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #." +2108,negative,@united 25 min hold has now progressed to over an hour...919-675-0985 +2109,negative,@united YOU SUCK! +2110,negative,"@united yo, you need a new website really badly. This day and age..." +2112,negative,@united how can u not have gate ready or gate agent for going on hour two +2113,negative,@united just DM'd +2114,negative,@united had a different fiasco on my outward trip and was rebooked on to qantas lax-Syd. No FF miles show up in my account for that :( +2116,negative,@united it would be great to get a callback from the agent that disconnected me trying to put me on hold after waiting to connectfor 60+min +2117,negative,"@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent." +2119,negative,"@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?" +2121,negative,@united I'm extremely disappointed w my service for this trip as a #United #MileagePlus Explorer Card holder. +2122,negative,@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks +2123,positive,@united such a relaxing space for a drink before my flight! (at @United Global First Lounge) https://t.co/j4cj0lrF2d http://t.co/dTLGUQ1kAk +2124,negative,@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou +2125,negative,@united sadly this wasnt just due to mother nature investigate this incident and your employees at sfo. Terrible customer experience +2126,negative,@united flight ua90 is taking off now after 1750 was delayed over 4 hrs 30 passengers to miss their flight to tel aviv +2127,negative,@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm +2128,negative,"@united considering I'm now stuck in Newark with virtually sleep in 30+ hours, I doubt it :/ hope car rentals are available" +2130,positive,@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/7br5t5QCXk (via @ParachuteGuy) +2132,negative,@united Airline SUCKS! Customer Service SUCKS! NO courtesy! Incompetent - passengers do NOT matter- Bet the CEO is just doing fine though! +2133,negative,@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm? +2134,negative,@United also ran out of water and refused service #costumerservice #legit #jk +2136,negative,@United Can you increase the legroom? : How airlines compare http://t.co/diUfep8n2q via @CNNMoney +2137,negative,"@united on a 4 seg flt yvr to zurich, why would you credit all miles and but only 2 segs on full fare?" +2139,negative,@united 6377 and now they sent our green tagged bags to the luggage carousel. It's been one mess up after another. Bad day @united +2140,negative,@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies +2141,negative,@united the drunk guy you threw out of flight UA936 4hrs ago is better off than the rest of us held up for 5hrs in the plane without food. +2142,negative,"@united sitting in Denver airport waiting for a plane to be refueled. For an hour and a half! Hurry the fuck up United, you fucking retards" +2144,negative,@united I'm rebooked on a flight tomorrow even though I had 1st class seat orig I have a lousy coach seat +2145,negative,@united well this one missed the mark. She was in a snit from the minute I stepped up to the counter +2147,negative,@united who compensates is for the delays caused by the fact that you don't have enough flight attendants?? http://t.co/96apr35qan +2148,negative,@united we've been seating for 5hrs inside flight UA936 at #IAD delayed. We've only been offered water & cookies in business class. #failed +2149,negative,@united please get me off this plane #UA57 +2152,negative,@united have since dropped to 2 layovers but still not acceptable. +2153,negative,@united our 1 layover itinerary was swapped for a 3 layover itinerary - really?!? +2154,negative,"@united your app says flight UA936 to #ZRH departed 2:45hrs Late Flight, but 5 hours Late Flightr we are still seating inside the plane in #IAD. #failed" +2155,negative,@united not completely. Our flight was changed in July but we never received notification. +2157,negative,@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags +2158,negative,@united no I don't. Spoke with baggage contact at 1-800 number. Said they will try to get bags to stay at IAD for pick up tmrw +2159,negative,@united can you make sure I’m on the upgrade list for 2/23 EWR-PDX using my GPU priority? Got a weird email about it. +2160,positive,@united so is that two seats avail so far for us. +2161,negative,@united has once again earned a place as the worst airline in the business +2163,negative,"@united when I read it say ' in some cases' can you please define this for me, when for example would it not be the case?" +2164,negative,@united I'm trying your WiFi on UA1616. But sorry it really slow. Even #Spotify lagging and that isn't a hard stream. +2165,negative,"@united Not until tomorrow night. And the hotel voucher had higher rate than travelocity Not loving cost, but hard working staff" +2166,negative,"@united flight UA1459 sitting at newark waiting for a gate, seriously??? #threehoursLate Flight" +2167,negative,@united why don't you ever print my known #traveler number on my ticket? Because of this I never get to use the #TSA prescreen I paid for +2168,negative,"@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much" +2170,negative,@united flight was Cancelled Flighted after the last opportunity to rebook us on other flights this evening passed. +2171,negative,@united boarding a #plane would be much faster if you boarded back to front instead of front to back #MakesSense #efficiency #travel #flying +2172,negative,"@united it's 9:56, and the desk attendant stated we would ""sit awhile"" until given the all clear. Lack of communication seems to the norm." +2173,negative,@united had been suffering immensely ever since this merge .. Hopefully I'll never have to fly @united ever again .. +2174,negative,@united I'd really like to get off of this plane now. +2175,negative,@united possibly the worst airlineGave them three chances Second time in 2 weeks a flight has been delayed and or Cancelled Flightled due to mechanics +2176,negative,@united cabin pressurization issues are pretty serious. Flight 1109 landed in Washington because of it. My head is pounding. +2177,negative,@united Sandra at ur international checkin counter was rude and offensive. She commented she didn't care if I complained cuz she had 25yrs +2178,negative,@united My contact stuff is in the bag and I'm legally blind. This is so messed up. +2179,negative,@united Did I mention that I was ON THE PLANE so is my luggage. My luggage that I'm not going to have for how many days. +2180,negative,@united 3 times I've called customer services each at least 40 mins... Each time cut off by your operators... Why can't you call me back! +2181,negative,@united Tell me that you're at least going to cover a room and get me out of here. +2182,negative,@united OMG!!! you just bumped me off the last flight. Can this get any worse. +2183,negative,@united Which just speaks to basically the worst designed web system ever. +2184,negative,"@united Yeah, I tried that about 10 times for two different tickets, and it told me to ""Try again Late Flightr""." +2185,negative,@united please fire the captain of flight 6232 today. He single handedly ruined every passengers day by being a piece of shit. #unitedsucks +2187,negative,@united what exactly do you hang on this hook? http://t.co/ZHxOk07Aqa +2188,negative,"@United - flight Cancelled Flightled. 4 hrs at airport to book a new one for $95. Just got two invoices for the flight, each for approx $300. Really?!" +2189,negative,@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick +2190,negative,.@united Your airline is again rated the WORST in America so you've got your work cut out for you. It's bc you treat customers like garbage. +2192,negative,@united Pay for my hotel.... I'm a broke student #help +2193,negative,@united all 4 of us are on standby in Houston tomorrow for flights to Calgary. If you could get us on one or two of those that would help +2194,negative,@united what a nightmare!! Both sides of my flights are a disaster! At Houston getting attitude cuz I was sent to ticket counter +2195,negative,@united you're terrible. +2196,negative,@united it was eventually explained that weather conditions too extreme to get luggage off planes. Will be sent on. But I won't be for days! +2197,negative,@united Anyone there? Did you read my DM? +2198,positive,@united 732 from Denver. We just boarded! Fingers crossed we get into the air!!! +2199,negative,"@united EWR TO MCO made unplanned landing because of pressurization failure. Worst pain I've EVER felt, I thought I was going to pass out" +2200,negative,@united How does that make a flight takeoff on time? And regardless it makes me Late Flight because now I have to wait for my bag at baggage claim. +2201,negative,@united it's been over 3 hours...at what point do you let people off of the plane? @FoxNews @CNN @msnbc +2202,negative,@united trying to get a customer service agent. Just landed in SFO. Can't fly with 3 layovers with 3 kids!! +2204,negative,@united nope I gave up - maybe they'll deliver it +2205,positive,@united Thanks for the upgrade- please try to get my company to approve more business class travel. +2206,negative,@united more and more delays! No CS help at all! No notifications! +2207,negative,@united and waiting +2208,negative,@united hoping there is a spare a/c for 1171 tomorrow! Have a ship to board! The sched aircraft is delayed from previous flts. +2209,positive,@united Hubby made it by the skin of his teeth! :) +2210,negative,@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight. +2211,negative,"@united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution" +2212,negative,@united is the worst +2213,negative,@united still waiting +2214,negative,"@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not" +2215,negative,"@united...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH" +2217,negative,@united & finally he was told he couldnt use the front of plane restrm (he was row7) though myself/others in rows behind him used w/no issue +2218,negative,"@united #customerservice at @Dulles_Airport could not be worse. I get the bad weather, but this is awful." +2220,negative,"@united instead of be told when we board, we have to wait for the emails telling us about the delays." +2221,negative,"@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight." +2223,negative,"@united unfortunately, they didn't. I asked the staff if they could help. they said we should ask ppl in our row to switch, but no one would" +2225,negative,@united your baggage person told me to go through @AirCanada - they're handling my connecting flight. +2226,negative,@united I sent a PM over two weeks ago and have heard nothing! #horribleservice #unitedsucks +2227,negative,"@united Well, to the degree that he could... Just to know, after this experience I'm Cancelled Flighting my miles card. Thank god for @Delta" +2228,positive,@united thank you! Excited to be working with you guys! +2231,negative,@united And yet we still haven't left yet and I can't watch my pre-paid DirectTV. #firstworldproblems +2232,negative,@united yr team have me on hold for over an hour unhelpful Pls can you answer my question. +2233,negative,.@united Let us know when you find everyone's luggage. Thanks. #UnitedAirlines +2236,negative,@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice. +2237,negative,"@united Still do not have my bag, it's in the CLT airport. Was originally told I would have it by 2pm." +2239,negative,@united just texted me to say flight is delayed due to air traffic control. BS! They pulled the plane in Late Flight #lies +2240,negative,@united 6 minutes to boarding at b12 in Ord. No sign of gate agent. A little help? +2243,negative,@united website says my flight is on time. It leaves in 15 min and nobody has boarded yet. #pathetic #needtobehonest +2244,negative,@united From the air: Another missed cnxn 2day. ATC went on strike in Belize this AM. Now family & I miss cnxn in EWR. Please see my DMs. +2245,negative,@united we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area +2247,negative,@united having to pay for a hotel room in Cleveland because of last minute Cancelled Flightled connecting flight. Booked through united..Unimpressed! +2248,negative,@united I was on UA3782 and it was Cancelled Flightled. I'm waiting at customer service. +2250,negative,@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it! +2251,negative,@united 4595. We are now going back to the gate b/c of something overheating after sitting out here for 3+ hours.Love United but this stinks +2252,negative,@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave. +2253,negative,"@united thank you for leaving my bag in houston! despite what your system says, i was definitely on the flight!" +2254,negative,@united how come a $27 shuttle bus from LGA to EWR has electrical power outlets but our new Airbus interiors do not? #whyjeff? +2255,negative,Reply to @united - Doesn't do any good to check outlets preflight when moved to different equipment after boarding due to malfunction. +2256,negative,@united 15-hr flight w/broken #Dreamliner media system. Witness #mental #breakdown as we bounce off walls. Remind me why I'm 1K. +2257,negative,@united I was rebooked thru SFO but arrive 9 hours Late Flight and miss activities. I asked to fly today with stop over. Was told I'd have to pay. +2258,negative,@united never again. +2259,positive,@united tonight you made this Fred Flintstone happy with an upgrade to 1st class. http://t.co/gKgKZLAwpR +2261,negative,@united is trying to strand us in Houston until tomorrow morning. pretty sure overFlight Booking Problems and maintenance aren't our fault. +2262,negative,@united your costumer service today in the Providence airport was sucked. Recommend your airline learn to check the weather and be honest +2263,negative,@united fire yr rep who refused to put me on a flight that I had a boarding pass and seat on. Full explanation and her name in complaint. +2264,positive,@united that's great! pls let me know when u start! +2266,negative,"@united God damn fucking crew won't be here till 6:40, so you've known for over an hour and a half the flight time was bullshit." +2267,negative,@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed +2268,negative,@united sucks. +2269,negative,@united I can understand that but to not have another plane available when there is a full day till departure is unacceptable. Phoenix? +2270,negative,@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!! +2271,negative,@united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents. +2273,positive,@united thanks ... not sure arranged move to the earlier flight but I'm at the gate with a seat assignment. Super nice agent at gate C4 ORD +2274,negative,@united quality work going on here. http://t.co/9xbO5daKaK +2275,negative,@united No customer service rep could confirm where my bag was & each gave me different info. Ruined 2 events I had today. #disappointed +2276,negative,@united We've let you know how to help the millions of customers you've treated like garbage. It's no coincidence ur ranked WORST airline. +2277,negative,"@united yes, after landing at 930pm last night. Spoke to 10 baggage claim customer service reps. Finally spoke to one amazing ticket agent." +2278,negative,@united Charging $6500 for biz flight to UK = somewhat egregious. Charging $3 on top for a Sam Adams draft at the United Club is usurious. +2279,positive,@united I see. Thanks for explaining. +2280,negative,@united Your social listening capabilities are awful if this is the reply for the context in which you were mentioned @stevelord212 +2281,negative,@united If you follow me I will DM you my phone # which you can call. +2282,positive,"@united After an hour+ wait, my issue is resolved. I did contact customer service to comment on the wait time. Thanks for contacting me." +2283,positive,"@united Yes, they did. Must have fixed the broken ramp. Thanks!" +2284,negative,@united Flight:UA1750 is basically a prison on the runway @ SFO 6delays 4hrs of sitting no water no answers. reminded y I hate this airline +2285,positive,@united thanks +2287,negative,@united says @USAirways is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im sorry. I want my clothes!! +2288,negative,@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous! +2289,negative,@united most terrible flight experience happening to everyone right now on Flight:UA1750 6 delays 4 hrs total missed all my flights now thnx +2290,negative,@united @USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!! +2291,negative,@united you have failed so uncontrollably today that it's beyond repair. I'm beyond livid with your absolute disregard to operations. +2293,negative,@united A friend traveled via UA1470 today and never got their luggage. What recourse does the person have? Buy clothes and get reimbursed? +2294,negative,@united I keep getting kicked to an error message when trying to purchase a flight on http://t.co/p3N2w8JfpS. Have tried at least 4x. +2297,negative,@united you have a culture issue +2298,negative,@united rep wouldn't rebook. This is such a waste of time and poor communication +2299,negative,@united my flight is Late Flight due to mechanical issues 3 of 4 flights in past 10 days! +2300,negative,@united employees almost seem happy when delivery terrible customer service. +2302,negative,@united its 2015. How can my flight from a major city already be Cancelled Flightled 24 hours before departure due to weather?? Backup planes?? +2303,positive,@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon! +2304,negative,"@united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!" +2305,negative,"@united 2/2 Instead, had to wait on plane from Ottawa that never came. Now I'm back home and have to try again tomorrow. Suitcase still lost" +2306,negative,@united i'm glad u can solve the prob. But my experience remains - will not fly again on #United +2307,negative,@united u Cancelled Flighted my flight from IAD to JAX. Was supposed to use plane from BNA but u used that plane for another destination instead. 1/2 +2308,negative,"@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?" +2310,negative,@united A broken luggage and a mild case of food poisoning from UA5 LHR-IAH. Who can I email about this? +2311,negative,@united just filled it out. Hope someone responds before we book our next trip. +2312,negative,@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService #$10voucherwhatajoke +2313,negative,@united meant changed planes - i hate seating over wing if u wanted I would have booked it - u will get formal complaint +2315,negative,@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none +2317,negative,@united haven’t before and haven’t this time & have checked spam/junk mail just in case—nothing +2318,negative,@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor +2319,negative,@united how long does it take to get a response from your customer service about a complaint done through email? +2320,negative,"@united no bag tagging, led to many people backing up the aisle to front with bags" +2321,negative,"@united cabin crew were huge offenders, stood as a conversational cluster blocking exiting passengers" +2322,negative,@united allowing passengers on my flight to block exit of plane +2323,negative,@united no wheelchairs +2324,negative,"@united no commitment to a good turnaround, an operations mgr would have counted a dozen small issues with individual performance" +2325,negative,@united the nightmare continues... http://t.co/TsvgbrL15f +2326,negative,@united this team added 30 mins on turnaround +2327,positive,"@united as a million miler with UA, and flying almost every week I observe gate and flight crews committed to good operations" +2328,negative,@united call wait times are over 20 minutes and airport wait times are longer +2329,positive,"@united thanks, we did." +2330,negative,"@united yes, I've been waiting for four hours and no one has been able to help me." +2331,positive,@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines +2332,negative,@united we are sitting on the runway for 2 hours! It is ridiculous!! +2333,negative,"@united, no, your service here pretty much ruined my day, but thanks for the weak attempt" +2334,negative,"@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection" +2335,negative,"@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?" +2336,negative,@united Why was I forced to check my rollaboard on UA 715? Plenty of room in the overhead next to my seat. http://t.co/5xvNnmLTiW +2337,negative,@united please don't take my membership away :( +2338,negative,"@united. Please get me an economy plus seat. Awful day of 2 Cancelled Flighted flights, after lots of planning." +2339,negative,"@united has me #stranded (weather NOT to blame). 1hr+ hold to speak to an agent that doesn't understand the concept of time zones, thanks!" +2341,negative,@united but your system gave my seat away.now I'm 27L Economy! Not Econ + seat. How did you give my plus seat away? +2342,positive,@united I JUST ASKED MY BOYFRIEND TO PROM OVER THE LOUDSPEAKER ON FLIGHT 494 HE SAID YES!!!! BEST DAY EVER!!! THANK U SO MUCH!!!!!! +2343,negative,"@united yep—used that twice; no case id numbers assigned; just tried it again-get screen that says, “thank you for submitting your request”" +2344,negative,@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L +2345,positive,So appreciated! @united +2346,positive,@united Hmmm...seems like this could be something to be changed to be more #flyerfriendly. +2347,positive,@united No problem just follow me back so I can! Thank you! +2348,negative,@united any help is appreciated. That's a LOOONG wait for help on something that's not his fault +2349,negative,@united my husband is supposed to fly RDU to IAD then IAD to FRA leaving in 2 hours. You Cancelled Flighted his flight and there's a 1hr wait on phone +2350,negative,@united is probably the least satisfactory airline I've ever been on. Never fails to disappoint. +2351,positive,@united this flight has been amazing. This is the best flight I have ever been on I am not kidding. Service is INCREDIBLE! +2352,negative,@united not sure why u call it customer care. Should be customer we don't care +2353,negative,@united who is in charge of making decisions over there? Cancelled Flightling flight UA1150 was unacceptable. I should be in #Belize right now. +2354,negative,@united I fly @AmericanAir normally. This doesn't happen to me with them. I'll let your flyers provide their own feedback. Thank you. +2355,positive,@united the upgrade to first class was a nice way to fix your earlier mistake. Thank you! +2356,negative,@united how about plowing the snow at a gate before the plane arrives so we don't sit for 45 minutes after an 8 hr flight.... Fail +2358,positive,@united Rhonda C. at Atlanta airport redeemed you guys. She got us straightened out. +2359,negative,"@united ok so what is being done about my experience? My family had a terrible experience for $1,200. It's kind of like being robbed.Explain" +2360,negative,@united great job losing one of my six bags on a direct flight. Don't know how you manage to do it. +2361,negative,@united the worst customer service in Denver. +2362,negative,"@united ruined my day & start trip SFO to GIG. both legs changed, lost my paid upgrade & 200 1st class seat & moved me from Econ + to Econ" +2364,negative,@united now been on board with no movement for 25 min...wow this experience just keeps getting worse and worse +2365,negative,@united have an employee at the gate 15min before boarding like u expect ur customers to. Be a competent company like ur rivals +2366,negative,@united No wonder the cabin is filthy. #badservice +2367,negative,"@united And then when we asked the stewardess to take the disinfectant wipe as trash she said, ""not with my hands!"" #badservice" +2368,negative,@united I need #United to be a better airline!! +2369,negative,@united flight was Cancelled Flightled due to mechanical issues but when I ask for cab fare they say it was weather and can't help me +2371,positive,"@united Hi there, looks like my connection is delayed too so I'll make it. Thanks!" +2372,negative,"@united Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice" +2373,negative,@united You really should clean the food and coffee stains off of the area around the seats when new passengers come aboard. Gross! +2374,positive,@united cldnt be happier w the many plastic wing pins given to me on flight 494. I love them! Amazing staff! So nice http://t.co/CbV7f3KBKx +2376,negative,@united help? Invest more in your planes and your people and less in stock buybacks and executive pay. Maybe then you would not disappoint. +2377,negative,@united ROC flight Cancelled Flightled. Love my snowy drive home with no useful substitutes +2379,negative,@united that's a crazy long form! You need something other than a video? +2380,negative,@united I hope not to see the same issue on my return flight tomorrow +2381,negative,@united flight just Cancelled Flightled. This is ridiculous +2383,negative,@united You shouldn't page o'head that it's best to call 1-800# - on hold 26+ mins +2385,positive,@united thanks for the reply. If you can get me a better seat on my next leg to Munich. That would be nice. +2386,negative,@united appreciate getting put on hold for 20min and then getting hung up on because I was requesting help for big group. I'll try #Delta +2388,negative,@united thank you for your reply. My frustration is that spending a upgrade just puts you on a wait list. +2389,negative,@united @nathankillam or your staff could try not throwing the luggage around. +2390,negative,@united 4 of us are stranded And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait. +2391,negative,@united hello I am flying first class and am behind 20 people on zone 1!!!!! Pls pass on to app dept - you should board 1st class first +2392,positive,@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl. +2393,negative,"@united can't get anyone to deal with me in person. Cowardly customer service, I can't be looked in the eyes by anyone." +2394,negative,"@united nope. Called, lost the seating preference I paid for, and here I still sit. We'll see what happens w/ my flight Late Flightr." +2395,negative,@united stuck in DC trying to get to Denver. The engine shut down twice on us at the terminal. Got any available flights for me? +2396,positive,"@united Ill check it out, appreciate the response, regardless." +2398,negative,@united yes 1427 Cancelled Flightled. Moved to 333. I'll figure out car rental changes and such. +2399,negative,"@united troubling news, time to raise the bar on legroom! http://t.co/nmbHNGnMkI" +2400,positive,@united 1632 was phenomenal frm gate (SEA) to gate (IAD) +2401,positive,.@united Thanks. Hopefully this is easily resolved. +2403,negative,@united terrible travel experience. Traveled 8000 miles roundtrip but two Cancelled Flightlations of short hops cost me two days +2404,negative,@united why are you charging people to see the freaking flight map? https://t.co/AgPb45v8wt +2405,negative,@United my flight from MCO has been delayed & scheduled to arrive after my connection departs. What options do I have? +2406,negative,@united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness +2407,negative,"@united I was insulted, disrespected and met with incompetence at every turn how about a voucher for a domestic round trip" +2408,negative,@united. DAY to IAD and CVG to IAD both Cancelled Flightled by United but all other airlines operating. Friend stuck and now miss intl flight. Help? +2410,negative,@united well if you don't want your customers to be frustrated compensate them appropriately when you screw up royally!! #fakesincerity +2412,positive,@united I will. Thanks. +2413,negative,"@united employees are the angriest, angst-iest group of people anywhere (except for Tasha at check-in at IAH.) @dad_or_alive" +2414,negative,@united But it's doubtful he'll fly United again and he will be traveling a lot as a sales manager covering all of North America +2415,positive,@united They finally gave in a let him on. After they threatened to send him back to Vegas on coach. Thnx. +2416,negative,@united Worst customer non-service for sure! +2417,negative,@united Worst airline ever? +2421,negative,@united Just let the employees know that good service and a kind attitude towards customers is vital in this kind of business. Thanks +2423,negative,@united need assistance. Line is out the door and travelling with 3 kids. +2424,negative,@united Friend at O'Hare and can't get on flight bc they say no proof he bought 1st class tkt. He has boarding pass. +2425,positive,"@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT" +2426,negative,"@United Right now at Tropic Air in San Pedro, #Belize. Line out the door. All due to elected & appointed hacks http://t.co/kKEDjNRTWo”" +2428,negative,"@united Your new mileage policy is awful. Before, I might have paid slightly more for United because of miles. Now there's no difference." +2429,negative,@united can anyone assure me that the aircraft coming to Denver had left it's previous destination? Flight 3618 +2430,negative,@united yes refund my ticket and give me email address to let u know what happened +2431,negative,@united I would like 2 speak @United VP of #CustExp Jimmy Samartzis! I sent a survey/email about my awful flight exp http://t.co/OtFZ7CygUQ +2432,negative,"@united we are delayed in San Pedro, Belize. We are scheduled to fly out at 3pm from Belize City to Houston. Will you wait please?" +2433,negative,@united Hello United. You should take care of your call center in Mexico City Office. Terrible attitude from the lady who was helping me. +2434,negative,"@united Great! I'm guessing you were Late Flight to open, service is horrible, you're overcharging, and don't care that everyone is miserable." +2436,negative,@united UNBELIEVABLY DISAPPOINTED. DELAY AFTER DELAY. STOP MESSING WITH MY LIFE. +2437,negative,@united What a really GREAT & FLATTERING story about you! You should be very proud :) http://t.co/oKtUkjY92O (via @ParachuteGuy) +2439,negative,@united I'm on snowy roads to BWI. I Just called MileagePlus & told flight was Cancelled Flighted 1 1/2 hours ago. I rcvd no notification. Pls help +2440,negative,@united I interviewed yesterday as a flight attendant I was the last person the recruiter said they lost my file n came back to interview me +2441,negative,"@united remember in business, a pleasant experience, means you will tell a friend. A bad experience means you will tell everyone you see" +2442,negative,@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf +2443,negative,@united U BUMS HOW DO U LOSE THE BIGGEST BAG ON THE FLIGHT +2444,negative,@united is to airlines as @comcast @XFINITY is to cable/internet +2445,negative,@united customers ✅. Customer service ❌ http://t.co/qP6Aw3nLIP +2446,negative,"@united great decision making skills flight ops IAH bag makes a 10 minute connection and I don't, flight pushed early. Disappointed!!!!" +2447,negative,"Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole.." +2448,negative,"@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination" +2449,negative,"@united although, I am stranded in Chicago O'Hare for another 8 hours. Any chance your cracker-jack service team could provide a meal?" +2450,positive,"@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!" +2451,negative,@united 14 hours after landing in #ATL & I still do not have my bags...which means no clothes or makeup!!! #UnitedAirlines #nothappy +2452,negative,@united #bullying in the #workforce not ok. Get gate agents 2 work as a team. 2 against 1 is never cool. #Delays #flights #UnitedAirlines +2453,negative,"@united really fucked my day up Hilo to LAX 2hr30min delay because of software? missed connection, getting home 8hrs Late Flightr no upgrade nothin" +2454,negative,@united send someone to the customer service counter in person. DIA concourse B across from gate B36a. +2455,negative,@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw +2456,negative,@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml +2458,negative,@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!! +2459,negative,@united what's the hold up with flight 6475 from SLC to DEN?? +2460,negative,@united DEN-PHX flight tomorrow Cancelled Flighted. Asked for overnight 2nite in LAX/SNA. Told not without paying. That's wrong +2462,positive,@united thank you for the help!! +2463,negative,@united Yeah that didn't happen! +2464,negative,@united Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy +2465,negative,@United had a maintenance issue. Stuck in Geneva with meal voucher that won't even cover a pLate Flight of spaghetti. Really. +2466,negative,@united Hate when I get bumped out of the seat I've selected (& empty row) and moved to another seat (non-empty). #1K #flt803 #nonupgrade! +2467,negative,"@united no announcement re extra baggage, ""find an empty bin"" down to aisle 20 back up with baggage to my seat row 7. YOUR agents argueing" +2468,negative,@united bags arrived - I sure miss the customer focused days when I used to fly @ContinentalAir1 Here's hoping @united wakes up +2469,negative,@united Total BS.have 1st class seats for connecting flight. Your crew Late Flight. We miss connection. Had next plane. Yet u don't honor it?? +2470,negative,.@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names. +2471,negative,@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff! +2472,negative,@united Extremely disappointed in #Flight6831. United left crew and pssgrs stranded in rain @ gate with no cover. Left Psngrs 2 depart plane +2473,negative,"@united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage" +2476,negative,"fuck you, @united and your shitty fucking information http://t.co/scQUjbvsTA" +2477,positive,@united you're good. Thank you! +2479,positive,"@united Wasn't frustrating! Well, not in any way reLate Flightd to y'all, anyway. Impressed that I made it." +2482,positive,"@united oh, the Wi-Fi router is on top of the fuselage! ;)" +2483,negative,"@united on SFO->AUS UA343 2/17, IS9JX1; my seat appears to have had a mite problem. Dr recently confirmed over 50 bug bites were mites" +2484,negative,"@United come on, reopen 1285 at ORD and clear your growing DC backlog" +2485,negative,"@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins" +2486,negative,@united I'm strongly considering taking my business elsewhere. #UnitedAirlines +2487,negative,"@united your website won't allow me to post the required document, i keep getting **were having technical difficulties**" +2489,negative,"@united really needs to start upgrading their planes. No TVs & then the ""inflight wifi"" is currently unavailable #UnitedAirlines" +2490,negative,@united I am not digging the new mileage earning plan. I would earn about 1/3 of the miles I do now. Any changes to the award ticket prices? +2491,negative,@united outsourcing ticket and gate agents at MIA. Ill advised. You did it in ROC and service went downhill. Keep employees and fliers first +2492,negative,@united Was just hung up on by customer service after waiting 30 min on hold...guess that vacation's not happening? Website wasn't working. +2493,negative,@united bad idea to let 200 people back on the terminal with food vouchers but allow only 15 minutes to get anything. Long lines!! #ua1523 +2494,negative,@united what's going on with the mileage plus accounts? Login through username and email have been down for at least three days. +2495,negative,@united what incentive do I have to give you another chance? +2497,negative,@united Finally I get the right response. United must check this issue. UA 1514 EWR to PUJ on Friday 02/20/15. +2499,negative,"@united @baldordash Rebooked,arrived 8 hours Late Flightr. Last year 9 hrs to San Diego and the no inflight entertainment!" +2500,negative,@united lost bag in Huston we leave for a Bahamas cruise today from #nola and had to buy all new stuff. Customer service is non existent +2501,negative,@United site errored out at last step of changing award. Now can't even pull up reservation. 60 minute wait time. Thanks @United! +2502,negative,@united you get a 2nd chance today as I fly to A'dam. Let's see if you can redeem yourself after that last horrendous trip to the states. +2503,positive,@united Very impressed so far. An app that's worth a damn and sms updates on my flight. +2505,negative,@united just had the worst customer service experience ever on united airlines +2506,negative,@united airlines 1st & only time I ever fly your airline! What a disgrace. @JimTrotter_NFL I should've listened to your tweet! #HORRIBLE +2507,negative,"@united diverged to Burlington, Vermont. This sucks." +2508,negative,@united officially has the most inefficient boarding procedure. There is no reason it should take 45 mins to board a plane! +2509,negative,@united 3 hours of sitting in the plane that hasn't left the Gate yet. 6 more hours of actual flying left. +2510,negative,@united I sent my details to the customer care link you sent me almost a month ago and no response. +2511,negative,@united terrible service for military members and their families. #ridiculous #UnitedAirlines +2513,negative,@united My flight was Cancelled Flighted and I'm needing some help reFlight Booking Problems. +2514,negative,"@united I was, just very surprised it took over 15 mins. Never experienced anything like that on 1K number" +2516,negative,@united I'm afraid not... I fly or service every week and I'm just unhappy..spend too much money to be unhappy +2517,positive,"@united thank you. +It's my daughters 13th bd party w/proj. weather cond, it doesn't look promising. +Please assist with earlier flts to Cmh?" +2518,negative,"@united if you're going to Cancelled Flight flights today, do everyone a favor and get on it now. Don't stall the inevitable." +2519,negative,@united your plane's been waiting at the Gate for two hours with all passengers onboard in their cramped seats. Yuck. +2520,negative,"@united +Flight UA1665 got delayed 2 hours due to a mechanical issue...could use a free drink or 3 to make up for this inconvenience" +2521,negative,@united his cell phone record needs to be checked to see who did conversed with. I trust the FAA can handle this better. +2522,negative,@united 15.99 for wireless? Was 6.99 epic #fail . #greedy #piggy you are the worst! +2523,negative,@united have you inspected the picture? routine aircraft check while on his cell phone? What will the FAA & NYT say ? http://t.co/bNgpli8JT6 +2524,negative,"@united your ""Airserv"" contractors aren't worth a wet damn. 30min Late Flight, still not done w bags on UA1566. They made checkin a calamity." +2525,negative,@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement +2526,negative,"@united web app won't let me upgrade seats, call center wait time is 20 minutes plus, just want to get more legroom but it's a pita" +2527,negative,@united 132 characters does not cover my reasons I'm afraid +2528,negative,@united while busy on his cell phone ??? +2529,negative,"@united really, fill out a form about my flight experience? I sent an email to the 1K email address." +2530,negative,"@united: ""Left gate 5 minutes early."" +My thoughts: ""That doesn't count if you sit on the Tarmac for a half hour."" #comeonpeople" +2531,positive,@united will the kudos to capt. Herman be relayed to his chief pilot or should I be emailing someone? +2532,negative,@united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean? +2533,negative,"@united do you teach your gate agents 2 lie? Or do they just learn on their own? There was overhead space for my bag, didn't have to check" +2535,negative,@united i booked lh via ua. However at gate they rebooked me to a Late Flightr lh flight. Now that flight didnt earn pqd for me. How do i get it +2536,negative,@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3) +2537,negative,"@united I appreciate the immediate offer, but suspect it is more long-term issue/not simple fix. Also, ski/bootbag policy is awkward at best" +2538,negative,"@united It isnt simple issue, generally how you set up check in/baggage policies at Logan and general unhelpfulness of employees in early AM" +2539,negative,@United terrible illogical re-route after Cancelled Flightled connection. Then made me pay to check bag. Then lost bag. #ual +2540,negative,@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh. +2541,positive,@united good job at CLE .. TPA on schedule ... 4 to 5 inches of snow ! http://t.co/9tbsJquw41 +2542,negative,@united never fails to have delayed flights 😡 +2543,negative,"@united Yes, myself and about 200 other people also." +2544,positive,@united is #ELP Friendly. #flyerfriendly #united #emb145 #elpaso http://t.co/9mEOzBO4xl +2545,negative,@united it's been booked into first class with curbside delivery 24 hours from now. I'm counting on it! #TeamUSA +2548,negative,@united is ridiculous! UA6 delayed for 3.5 hours and counting. Should have booked with a diff airline that takes it seriously #unitedsucks +2549,positive,@united provide a voucher for one of my customers and I will tweet about you all day long #earnedmybusiness +2550,negative,@united at MSP w/3 employees trying to check in several hundred and the line is crazy might miss our plane be sure to thank these employees +2551,positive,@united stellar customer service. You have earned my business by your attention to detail. +2552,positive,@united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler +2554,negative,@united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight +2555,negative,@united No first class passenger should have to pay for inflight wifi. +2556,positive,Hey @united you've upgraded me on a 10 hour International flight. I forgive you :-) thank you! +2557,negative,"@united my flight out of BGM Cancelled Flightled last night, I get a hotel voucher, but had to pay for a cab back. Worse cab experience ever" +2558,negative,"@united's first flight (4651, to #IAH) from #IAD is delayed...because no one hooked up ground power to the plane. Get it together, folks." +2559,negative,"@united UA 1706 there is no way a plane ""loses its software"" I believe you decided to do an upgrade..." +2560,negative,@united already missed connection... UA 495 +2561,negative,@united typically once you get the problem fixed - then the crew expires - and the delay turns into a Cancelled Flight... +2562,negative,"@united UA 1706 delayed again - I get charged $600 if Late Flight by you - you say ""oh well""" +2564,negative,"@united Friend stuck in bus on runway at PEK with two small kids no customer service, no explanation, kids crying, awful service." +2565,positive,@united yes to more food! Add some gluten free options while you're at it +2566,negative,@united no. U guys suck. I'll never fly with u again. And ur supervisors suck too. +2567,negative,@united on a flight to New York! Love the quality planes on United!! #WTF #crappy #aviation #NewYork http://t.co/zv6CfPoHl5 +2569,negative,@united yes there is when you keep getting the same robotic answer. +2570,positive,@united thank you for a great flight in gfc :) Cheers http://t.co/nvLnGLnMGN +2571,negative,@united bad customer service to NYC a few weeks ago. Thinking of moving on +2572,negative,@united @danahajek : United's CEO has decided to outsource and or push out more and more of their skilled and loyal employees..lack of staff +2573,negative,"@united I mean, your employees were really nice as I literally sobbed?" +2574,negative,"@united @danahajek : she means to say there has been so many complaints today (this week, this month) that she can't respond b/c she's alone" +2575,negative,@united I was flying home for a 9:30am event tomorrow. You pushed back my flight. Now I have a $400 ticket that won't get me home in time. +2576,positive,@united They held the plane! Made it!! +2577,negative,@united - you delayed our departure by 2 hrs to wait for passengers from another flight that was Late Flight! Unacceptable!! +2578,positive,"@united ok, have sent u info via DM. I appreciate your help and consideration. 😊" +2579,negative,@united flight 1136 from Chicago to Houston over 2 hours and no pretzels or peanuts?! Seriously about passed out. +2580,positive,@united nice and early back home! http://t.co/geG4nghmIE +2581,positive,@united I hope so too :) +2582,negative,@united - after having to now TAG MY OWN bags at the airport I was hoping they would actually arrive WITH me - here's hoping they arrive +2583,positive,@united I'll make sure he's done that. Thanks for the help. This is a huge race for him and just trying to make sure it goes smoothly. Peace +2584,negative,@united I had planned to book additional flights tonight but after 1 1/2 hrs working on one trip I'm worn out! #EnoughIsEnough +2585,negative,@united so much for being here to help. Very disappointed in your customer service. +2587,negative,@united your system is down and after being on hold for over 20 mins -Mia tells me she is going to charge a Flight Booking Problems fee?! Customer service? +2589,negative,@united She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this? +2590,negative,@united Brothers luggage was lost on Copa Airlines Flight 635. He's competing Sunday for the 2015 Panamerican Cross Country Cup. Please help +2591,positive,"@United, will you fill it? Yes they will. Thanks! #BringYourOwn, @kleankanteen http://t.co/daaa0rqBXW" +2592,negative,@united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy +2593,negative,@United Brothers baggage was lost on route to 2015 Panamerican Cross Country Cup Championship in Columbia. His race is Sunday. Please help. +2594,negative,@united Yes there were PLENTY of seats available. So why did Vicky Thomas refuse to give one to a million mile flyer? +2595,negative,"@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with ""issues""..." +2596,negative,@united that would have been nice earlier today. Too Late Flight now. I hope. +2597,negative,@united waiting 12 mins and counting to get through to Global Services....something going on? +2598,negative,@united no still trying to get home. +2599,negative,@united Also your at-gate monitor showed 23 empty seats +2600,negative,@united That is not what your reservations desk just told me. They said there were plenty of seats +2601,negative,"@united very exasperating I'm having a difficult time with Flight Booking Problems as the error message says you're undergoing maintenance. Really, now?" +2602,positive,.@united This flight attendant was extremely helpful to a woman who had a hard time walking. Very touching! +2604,negative,@united lax29108m make it happen please else on a cruise with no luggage tomorrow +2605,negative,@united no I did not make connection. Your stellar employee Vicky Thomas refused to board me even though 23 empty seats on plane +2606,negative,@united Of course. That was the start of my trip 3 wks. ago. Its gone further downhill on my return. +2607,negative,@united no u don't +2608,negative,"@united how much longer will it take? It a guitar, not a royal commission!" +2610,negative,"@united sure, but 8 different texts changing time & gate (especially locations across the entire concourse). That just seemed a little off." +2612,positive,@united DM sent. Thanks. +2613,negative,"@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service" +2615,negative,@united Stuck in this airport 12 hours in standbys cuz the pilot showed up Late Flight in PJs & i missed my connectin flight. PJ's I TELL U! #NYFW +2616,positive,"@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW" +2617,positive,@united Thank you! Have a nice evening. +2618,negative,@united if I wait I'll lose the flight. So frustrating. +2619,negative,@united it most certainly was not. +2621,negative,@united trying to book flight w/miles. Was on hold for 50m before I gave up. Need to get 6 on same flight using two diff # and pay 4 1tix +2622,positive,@united No thanks. Took care of it when I called +2623,negative,"@united THAT'S the tweet u choose to answer, to tell me you're not liable?! #youretheworst #neveragain" +2624,negative,@united y not? You're the reason we're in Houston and not NYC tonight. It took the plane an hour to take off - no explanations or sorry. +2625,positive,@united awesome thank you very much for the help +2627,negative,"@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary" +2629,negative,"@united you should change your name to United Incompetence. No flight until Monday, have to take a 7 hour drive now to get to my flight!" +2630,negative,"@united not even mentioning how rude the customer service was to us. As a business owner, I'd be mortified if my employees acted as yours" +2631,positive,@united kept me watching the safety video for the first time in forever. Nice job 👍. +2632,negative,@United has time to respond to everyone else's complaints but not mine. You just lost a customer +2633,positive,@United thanks to Lea in the Chicago office for her help in switching our Cancelled Flighted flights!! +2634,negative,"@united ""most likely"" makes it sound like you have no idea, which is not how I want my flights to be. Please use facts thanks." +2635,negative,@united tell me something I don't know...not #keepingit100 #weaktea +2636,negative,@united the wait time for a baggage question is 60 minutes that's crazy is there a limit to the amount of bags I can bring internationally +2637,negative,“@united: @leigh_emery We don't like to hear this. Is there anything we can help with? Thanks. ^EY” another empty offer for help. +2638,negative,@united I'm try to upgrade my seats to first class but the wait time on the phone is 40 minutes... can you help? +2639,negative,@united UA7985 is a coshared flight w/ ANA. Unable to check in 24 hrs prior. +2640,negative,@united never flying with you guys ever again. The customer service is piss poor at best. +2641,negative,@united when a 2 hour flight turns into a 3:30 ordeal...sigh +2642,negative,@united where are our luggages? With a group and over 20 luggages are lost +2643,negative,"@united assistance with what, the attitude of your staff no matter which airport we are at?" +2645,positive,@united Thank you so much for your help with my birthday trip! Tickets are confirmed! :-) +2647,positive,@united thank you. +2648,negative,@united when will I hear? Guitar was damaged in December. I use my guitar to earn a living. Get your act together! +2649,negative,@united I was on hold for over 20 minutes and was talking to one of your employees. I asked him for name or id # and he hung up in my face! +2650,negative,@united I hope so but I've received no help so far. I've been on hold for more than an hour. Can someone speak to me? +2651,negative,"@united tried other flight options as per weblink, non available for next 2 days, frustrating #notgoodenough #poorservice" +2652,negative,@united you asked me to DM then ignore them. Please assist in changing to another flight today- 21 Feb fra to mco avoiding IAD. +2653,negative,@united how do you stay in business with such poor service? #poorservice #notgoodenough http://t.co/VO61LME5ja +2657,negative,@united I sent a DM re an existing reservation but no one has responded +2659,negative,@united I miss the Continental days. +2660,negative,@united or how about next time my bag is underweight you guys credit me $200. Or how about I take my business to an airline that cares. +2661,negative,"@united It wasn't full, I had plenty of time to go to the gate and check, plus with my status I should have gotten on!?!" +2662,negative,@united Then why did your staff refuse to let ME on the earlier flight citing my having checked a bag?!?! +2663,negative,"@united Thanks for nothing. Next time I'll bring a whole extra suitcase for my 1 extra pound. That makes sense, right?" +2664,negative,"@united first you lost all my bags, now you Cancelled Flight my flight home. 30 min wait to talk to somebody #poorservice #notgoodenough" +2665,positive,"@united Great landing in Denver, next Rapid City. Snow starting to fall...Florida Everglades is a faint sunburn away...here comes the cold!" +2666,positive,@united Looking forward to flying with you guys as well !! +2667,negative,@united how is it that my flight #3367 can arrive early and be delayed due to no gate being available. We are now 20 min Late Flight on tarmac +2668,negative,"@united my flight landed 50 min, but we are being told to stay on the plane, haven't pulled up to the gate & have little to no information." +2670,negative,@united have better customer service at John Wayne airport. +2671,positive,@united Bag was finally delivered and intact. Thanks for your assistance. +2672,negative,"@united passengers seated, crew ready #WheresThePilot? Flt1088 from ORD. Hope he isn't at the bar." +2673,negative,@united Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that??? +2674,negative,@united is UA938 still taking off at 9:05pm? I'm stuck on the tarmac on UA3462 waiting to get in. +2675,negative,@united you're right. Good you caught the mechanical failure. Too bad there are no blankets. But ok. +2676,negative,@united - we're sitting in UA1088 getting delayed because the operations can't find captain. #ridiculous #united +2677,negative,@united truly the WORST day of flying I have ever experienced... +2678,positive,@united. You guys made my day. Treated me well. Thank you!!! +2679,negative,@united Stuck in Houston because you can't seem to get a plane to the destination on time in perfect flying conditions. +2680,negative,@united you phone customer service team is bad. Think it is time for me to consider switching airlines. +2681,negative,@united how much longer United?? Been on the phone for over an hour to straighten out a star alliance upgrade!!! http://t.co/U1ViEuiDF5 +2684,positive,"@united Don't know her last name, but Karen at your call center is terrific. Friendly, helpful. Terrific representative. Kudos." +2685,negative,@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers. +2686,positive,"@united thank you! Good service, safe flight... 1/2 way home!" +2687,negative,"Why even ask me to DM you and offer help if you ""can't do anything"" @united #terriblecustomerservice #unitedairlines http://t.co/feC4i3Vwq7" +2688,negative,@united Yes and that is appreciated but misinformation damages credibility. You may want to have someone observe in Newark #fwiw +2689,negative,@united you guys suck! +2690,negative,"@united never fails, flying FC order ravioli get chicken. Tell the FA she says you should of told me, other people wanted chicken..idiot." +2691,negative,@united second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting.. +2692,positive,"@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise" +2693,negative,"@united again HORRIBLE service, again attitude when asked for information, again you make me not want to fly UNITED ever. #platinummember" +2694,negative,@united and now your rep just hung up on me after over 35 mins on hold because I asked for a supervisor. I'm furious right now. +2696,negative,@united thank you for 7 hrs at terminal D in Dulles airport http://t.co/IG2dgctt2M +2697,negative,@united go bankrupt again and transfer all of your assets to $LUV. That would be great. +2699,negative,"@united Marcus helped me - good agent, couldn't fix it. Flight was listed on website, but ""unavailable""to book. False advertising much?" +2700,positive,"@united I may not hit any new status this year, but I’ve flown several times this year and have tried to book with y’all every time!" +2701,negative,"@united unsmiling rep. told us hotel shuttle comes ""like every 15 minutes."" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?" +2702,negative,"@united If someone misses his connecting flight because of the airline, and it was the last flight of the day, how will you fix it?" +2703,negative,@united Yes I needed plenty of assistance but received none. +2704,negative,"@united not tonight, we got a hotel and after 14hrs of traveling and still not reaching our destination we are disappointed. Thanks" +2705,negative,@united thank you for the reply. I emailed your customer care department about my experience. +2706,negative,@united How can I file a claim when your agents won't let me speak to a supervisor? My claim number is expired because you WON'T find my bag +2708,negative,@united I had one interview I was the last person what does that mean? +2709,negative,@united I have flown with you 10 times in the last 13 days. 8 out of 10 flights have been delayed. Huge mistake on my part. Don't fly united +2710,positive,@united I just received notification of in-flight Wi-Fi for UA863 from @flySFO to @SydneyAirport. Amazing! +2711,negative,@united yes but taking two days to get bag delivered. Missed a full day skiing because of this. +2712,positive,@united give her the recognition she deserves! +2713,positive,@united she's the type of person that can make a customers day! I fly 100+ times a year & she's one of the top flight attendants I've had! +2714,negative,@united made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change. +2715,negative,@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end? +2716,positive,@united you suck. @SouthwestAir you're the best. +2717,negative,@United can you let us out of the gate now. UA1157 +2718,negative,"@united & on top of no free tv on the int’l leg, now I’m sitting on the Tarmac in Houston, 70 min past departure w/ another hr plus to go" +2719,negative,"@united DTV doesnt work, pilots Late Flight, wont let 10yr old fly next 2 me and I paid 4 an upgrade. #unitedsucks" +2720,negative,"@united Your ""Loyalty Team"" basically flipped me off via phone, but thanks. Maybe Google ""loyalty"" and get back to me? ^LOL" +2721,negative,"Hey @united, this is your job, don't give me the safety spin. This is the same plane that broke on the original flight out. #unitedSucks" +2722,positive,@united Thank You +2723,negative,"@united, if you mean beyond opaque ""maintenance issues"", yes, that would be basic in customer service which your EWR staff can't manage." +2724,negative,"@united ""Dear Ted. We don't care about you nor the Mileage Plus Card you pay a lot for. Bye bye. -- United""" +2726,negative,. @united sad that you don't think it is important to resolve your client facing team that behaves disgraceful +2727,negative,@united Help! My girlfriend Amy Lloyd is going to miss our flt to Zurich bc of your fault. She needs a golf cart to meet her at ORD (1) +2728,negative,@united - #epicfail from a former gate agent in PIA! He walked away and quit! Luckily a responsible PIA agent saved the day! +2729,negative,@united That was the problem. We were being told the aircraft was on its way. +2730,negative,@united will do. Thx. Been sitting on plane now for 2.5 hrs and now we have to refuel! I can't even make this stuff up. +2731,negative,@united do you know how to use twitter bro? Your terminal looks like it's in Bosnia. Here's another pic. http://t.co/M9Nywr5Kbs +2732,negative,@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible. +2733,negative,@united I took care of it myself. Had to rent a car and drive 3 hours to retrieve my belongings. Due to united errors. +2734,negative,@united now I'll probably miss my next connection! +2736,negative,@united you may think I'm joking or blowing it out of proportion but the last 8 united flights have been delayed or significantly Late Flight. +2737,negative,"@united not the case. Now delayed due to ""mechanical issues with no update on departure time"". Just Cancelled Flight the goddamn flight so I go delta" +2738,negative,@united 2 days and 3 planes with mechanical issues? Now over 1.5 hrs Late Flight sitting on this plane. This is insane!! +2739,negative,@united I didn't get a message from you. I'll resend numbers. +2741,negative,@United What idiot designed your seats? Armrest TV remote & resting elbows don't mix. Seatmate keeps changing channels & blasting volume. +2742,negative,@united You can bump me up to Group 3 so I won't be forced to check my bag and wait 30+ minutes at LGA. +2743,negative,"@united Listen, learn & do this: Remove your PQD requirement. It is insulting. ^HA" +2744,positive,@united thank you for the reply. I will fill out the form and submit it as requested. Good to know you're paying attention! +2745,positive,@united Gate Agent Alavera is amazing +2746,negative,@united I need you...to be a better airline. ^LOL +2747,negative,@united your agents forced me to check a carry on bag. When I received my bag I found your crew had stolen from me. U lost my business! +2748,positive,@united wins top marks for customer service via Twitter. They turned a poor experience into a positive. Many thanks for the effort! 👍 +2749,negative,@united Really....you charge me $25 to check a bag and then you put it on a different flight....still Don't have my bag!!! +2750,negative,@united Why haven't you released a travel advisory for IAD for tomorrow????!!!!!!!! +2751,negative,"@united cross country flight SFO>BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF" +2752,negative,"@united is really getting horrible. So much for tucking in my kids tonight. Delta transfers miles/status, right? http://t.co/H6HN33JJJE" +2754,negative,@united I think problem resolution should be decided on your end. Especially if you'd like me to continue flying your airline. +2755,negative,@united roundtrip to London on @Delta ? I think I will! FYI that's another $1k you just lost. #moneynotspentonunited #unfriendlyskies +2756,negative,@united already Flight Booking Problems next week's trip on @AmericanAir thanks for making the choice so easy #disunited #unfriendlyskies #servicefail +2757,positive,"@United flight experiences R often frustrating, but 2day on UA5184 from CHI to WPG flight attendant April was #amazing! She's 1 of the best!" +2758,negative,"@united Also, group 5 is total BS." +2759,negative,@united Don't ask me to be patient without offering something in return. +2760,negative,"@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100" +2761,negative,@united I will! On @AmericanAir @SouthwestAir @Delta or @JetBlue all of which will be getting my business. #unfriendlyskies #unbelievable +2762,positive,@united free booze for the Bach party would make it better! ORD-->MSY #Delayed #Again We will enjoy either way. Thanks! +2765,negative,"@united incompetent/rude service today. Missed my connecting flight, then the customer service desk was terrible to me. Really upset w untd." +2766,negative,@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change. +2767,negative,@united 5.5 hours Late Flightr I've been in transit for a total of twelve hours...please just change the plane on flight 600 this is ridiculous SFO +2768,positive,@united all good man it isn't your fault that plane is having maintenance issues +2769,negative,@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi! +2770,negative,@united Yes but unbelievable. Should have a free fare lock +2771,positive,“@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏 +2772,negative,"@united worst AIRLINE +BEWARE THEY DO NOT MAINTAIN THERE PLAIN +BEEN ON THE RUNWAY THE PAST 4 HOURS!!!/" +2773,negative,"@united it should be free like other airlines! Again, it’s not 1997 anymore." +2774,negative,@united Existing reservation is fine. I was talking about no longer having an 0600 CMH-ORD option. 0638 gets me in too Late Flight. +2777,negative,"@united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight" +2778,negative,@united how about after 2.5 hrs at ORD another .5 on the tarmac + refuse to move me to an earlier flight you make it up to me? #iflyalot #bs +2780,positive,@united When are you coming back to @IFlyOAKland? You have a huge East Bay customer base due to SFO and *I* miss you! +2781,negative,@united also doesn't help me. I'm a very frequent flier and united premiere gold. Apparently that means nothing. +2782,negative,@united delayed another hour +2784,negative,@united Can't beat the storm out of town if you wait to issue the policy until too Late Flight. NWS issued storm warning already... +2785,negative,@United @Skywest do it again! I will now miss one or probably both our Aspen events. #Fail +2786,negative,"@united don't need your apologies, need my bag. Took 56 minutes from landing to get it. Unacceptable." +2787,negative,"@united add wifi, entertainment and the old seats and i’ll come back." +2788,negative,@united so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays. I beg of you plz sort this out soon! +2789,positive,@united : thanks! i will catch my conection! :) +2790,negative,@United super lame that you charge $8 for tv on an international flight to the US. It isn’t 1997! +2791,negative,"@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people! #letsgo" +2792,negative,@united 4016 529557. You going to transfer my car to me too? Because it's at the airport you couldn't get me too... +2793,negative,"@united next time I will not volunteer to let you gate check my bag for space, since you obviously can't deliver it in a timely manner." +2794,negative,"@united I'm sorry it's cold in chicago, but I don't see why that means it takes 45 minutes for my priority bag to show up on the carousel." +2796,negative,@united you are making me miss big snow in Montana. Not cool. +2797,negative,@united you might be the only airline not offering waivers...keep up the good fight +2799,positive,@united Thank you. Any help is appreciated. +2801,negative,@united I know where to check. My complaint is my ticket said dinner when I booked now it's changed to refreshments. Where's my refund? +2802,negative,@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated +2805,negative,@united we can't all be american airlines I suppose... http://t.co/0EWj7oKlji +2806,negative,@united Love to report how horrible this flight is to your team. Let's make it worse...as they get to my seat...out of all snacks +2808,positive,@united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up! +2809,negative,@United you need to get it together 3 of 4 flights Cancelled Flightled stranded with no car and my baggage is lost! You NEVER get it right. +2811,negative,".@united It's worth saying that, if you litter in Singapore, you get caned. ""But there are rules"" says @united" +2814,negative,"@united I'm fully aware, it's just that your rules are harsh toward the client. Especially since you're going to resell my seat for more $." +2815,negative,@united why I won't check my carry on. Watched a handler throw this bag -- miss the conveyer belt -- sat there 10 min http://t.co/lyoocx5mSH +2816,negative,@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always. +2817,negative,@united this means within one week i will have filed 2 compensation complaints to your website +2818,negative,"@united not 100% sure, however my ticket included one checked bag, therefore this charge was extra and completely unanticipated." +2819,positive,“@united: @d_goodspeed We will follow up with our Maintenance team. Thanks for the tweet. ^KP” THANK YOU! United Cares! +2820,negative,@united Terribly disappointed. Confirmed reservation delayed and your cust. service staff was not helpful in finding an alternate solution. +2824,negative,@united this is besides the fact that one week ago you delayed me by 18 hours. i am not impressed at all. +2825,negative,"@united its my one and only checked bag, which is checked to edinburgh, however i am being charged randomly from dc to newark" +2826,negative,@united with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport +2827,negative,"@united Thank U for the 1hr delay then boarding us onto a plane that reeks of vomit, flight attendant indicated it wasn't cleaned properly." +2828,negative,@United I have never been so grossed out in my life. What a disappointment-yet again-flying with you. +2830,negative,"@united thanks for delaying my flight for an hour, and then boarding us onto a flight that REEKS of vomit because it wasn't cleaned properly" +2831,negative,@united just landed. Might want to check flight 304 plane from Houston. That sound was during takeoff & landing http://t.co/QKquRagGoO +2832,negative,@united I can't even look at you right now. I'll call you when I'm not so mad. +2834,negative,"@united I requested an online refund option they denied saying the ticket was used, hope they understand the problem from your approach" +2835,negative,"@united Nope, still sitting at the gate!" +2838,negative,@united the passengers waited inside the flight on the runway and returned back in o gate that should not count as a valid journey +2839,negative,"@united yes it is partly used, the del-ewr is used, the return flight was Cancelled Flightled due to technical glitch in operations" +2840,positive,@united thank you.. Appreciate the response +2842,negative,.@united I appreciate you looking. Can you compensate me on anything for my troubles? Still haven't taken off for a 10:30 am flight +2844,positive,@united thank you thank you thank you for contacting me. Thank you for the offer of a $1000 travel certificate #unitedairlines +2845,negative,@united Another terrible experience with United. Discrimination. Delays. And no help from customer service #united #notimpressed +2847,negative,"@united If a business decision is made that inconveniences and possibly causes lost customers, is it a good business decision? #Cranky" +2848,positive,@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you +2849,negative,@united please provide update on UA 791. This flight has been stranded by united with no information from the crew on the plane. +2850,negative,@united thanks for reminding me how much easier it is to fly Southwest! Get more agents at sfo 25! +2851,positive,@united perfect! That works! Thank you! +2852,negative,"@united That's still one day over my visa expiring on June 9, which is why I booked my flight on that day." +2854,negative,@united MIA-EWR #384 😄😄😄 excellent crew. EWR-IAD #3589 😡😡😡 No crew to load bags - waiting w/ door open freezing. 20 mins past departure. +2855,negative,@united your customer service is crap. +2856,negative,@united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks! +2857,positive,@united mechanical issue. Looks like they got it fixed! Thanks for your concern. +2858,negative,@united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate. +2859,positive,@united thanks +2860,negative,@united Usually an issue with Express our of SFO. Positive note: Mainline p.s. was enjoyable. +2861,negative,"@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't." +2862,negative,@united kind of unnerving to watch the guy deicing your plane text on his phone the whole time http://t.co/QdXfT9qqT9 +2863,negative,@united refreshes my browser right before checkout.error load message. Ticket price increased $358 in a matter of sec. DoUNotWantMyBusiness? +2864,negative,@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes +2865,negative,@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE +2866,positive,@united On the plane but thanks! Maybe don't let so many people check in by themselves - teeming with morons. +2867,negative,@united Thanks...seat made for a 6 year old and a broken TV. 20 flights/year...my last on your airline. +2870,negative,"@united @bobwesson fair enough United. everybody is doing the best they can. Although that ""slight delay"" is turning into a Cancelled Flightlation." +2871,negative,@united Still waiting on our bag! Never got delivered yesterday. Can't reach a real person for help. Sending DM with ref number. +2872,negative,@united worst flight experience I've ever had. Will never ever fly your airline again. +2873,negative,@united why do I have to go thru the details of the flight I want w/ the recording to then repeat ALL when a real person gets on the line? +2874,positive,@united Looks like they came through. Thanks again for the help. +2876,negative,@united why would a person take hours and hours of wait time just to tell a lie +2877,negative,@united hey! DM not working. UA 307! +2878,negative,@united the refund team is far from customer care courtesy they need training on work ethics. So it's like sir u r lying how can I help +2879,negative,@united splitting up my flights quadruples the price +2880,negative,@united contd... I am being told that I am asking for a refund on a used ticket on a flight that got Cancelled Flightled how is the ticket used? +2881,negative,@united after several trials and several hours of waiting on phone to contact customer care to get my refund all I get is cold shoulder +2882,negative,@united I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather +2883,positive,@united since when did you get so good again! 4 transcontinental flights in 72h. What a pleasure/relief you were. +2884,negative,@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight... +2885,negative,"@united Flight is awful only one lavatory functioning, and people lining up, bumping, etc. because can't use 1st class bathroom. Ridiculous" +2888,negative,@united actually we aren't. Still parked here. +2890,positive,@united Thanks! +2891,positive,@united thanks for prompt response. Another hour to enjoy vacation! Perhaps a bug in the app as it still shows 2:55. +2892,negative,@united Why can I only apply one travel certificate per itinerary even when I have multiple flights? +2893,positive,@united appreciate the sentiment and you were able to get me off the ground;still missed connection +2894,negative,"@united I log in, view reservations, try view specific reservation & takes me back to login page," +2896,positive,Thank you @united for your prompt assistance. +2897,negative,@united 3 times my flight has been delayed and I miss my next flight. This time you've lost my baggage. No clean clothes. $337 flight. Thx! +2899,negative,@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years. +2900,positive,@united thanks for more timely updates. +2902,negative,@united I'm familiar with the procedure. It wouldn't be the first time #UnitedAirlines lost one of my bags. #unhappytraveler +2903,negative,@united I get that. But doing it by giving inaccurate/misleading info doesn't seem like a great way to do it. #hopethegearmakesitintact +2904,negative,@united cleaning a regional jet takes an hour? +2905,positive,@united Baggage check in and in flight crew the friendliest ever Flight#417 ogg to Lax !!! +2908,negative,"@united You just tried to charge $750 for a $539 flight when I tried to make a change over the phone, not including $200 change fee. WTF?" +2909,positive,@united Thank you for your offer! All sorted out :-) +2911,negative,@united Flight 395. Rolling delay of 1 hour 42 minutes +2912,negative,@united I believe just customer service. At last post he was at Narita in Tokyo. They sent him to a motel to rest. Said standby maybe 2days +2913,positive,@united I think this is the best first class I have ever gotten!! Denver to LAX and it's wonderful!!! +2914,positive,@united of course not. The inflight crew was great! +2915,positive,"@united well played, ^LO." +2916,positive,@united The pilot of UA475 just landed this plane like he was gently placing us into a pile of whipped cream. Smoothest landing ever. +2917,negative,@united your website is a complete joke when using safari! +2918,negative,@united the new seats on the Canadaair regional jets just plain suck. +2920,negative,@united airlines abuse your expensive video equipment and overcharge you for the privilege http://t.co/SdyLuKR7pt via @robthecameraman +2922,negative,@united that's the reply? Lol hoping that at least the new plane was maintained before the flight. 😒 +2923,negative,@united Did somebody say flight upgrade? +2925,negative,@united how is it tripitPro has accurate delayed dept. times and 2hours Late Flightr I hear the same from you? Just curious +2926,negative,"@united I can tell you. Your airline has lost mine and my families business. +This day and age message through Twitter travels fast." +2927,negative,@united trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye! +2928,negative,@united this is very disappointing. This is about customer service. +2929,negative,"@united boarded 6373 on time, deplaned, and now 100 minutes delay. No transparency during. Can't wait to give up my gold status for AA." +2930,negative,@united @44Stocker my wife Sarah stocker did also called but could not connect me to customer service +2931,negative,"@united Once again I am victim to the scam that is your SHIT Customer Service, this time the agent hung up on me WTF do you teach your staff" +2932,negative,@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous. +2933,negative,@united nice to know that 3 hours of my time is worth $7.99. Free DirectTV for everyone! Ever hear of preventative maintenance? +2934,negative,@united that may be true however after 4 weeks matter is still unresolved and I can not get through to a supervisor or manager to help +2935,negative,@united obviously no one knows a darn thing around here. What are we to do if this does not get resolved? http://t.co/Ph8QJzaPKx +2937,negative,@united I have those notifications yet the staff on board say that is not accurate and they have no departure time. +2938,negative,@united I'm not know if the seats are actually narrower than other seats but they feel like it. Or maybe I'm extra bloated. +2939,negative,@united DM sent. This lack if customer service is getting ridiculous. +2940,negative,@united delayed going home AGAIN. Getting really tired of delays. +2941,positive,@united a big thanks to ^MN and ^KN or patiently clarifying the United domestic world to me. +2942,negative,@united uh - I booked it through the UA website. Why the price change? +2943,negative,@united I'm rebooked. Getting home 4 hours Late Flightr then planned. What are the chances I'll ever see my bag again? #unhappytraveler +2944,negative,"@united United Club team is A+ & got me a seat Late Flightr. Still, not sure why a last min UAL Cancelled Flightlation costs me $ yet overbooked folks get $?" +2945,negative,"@united will flight 5559 to YYC be providing free food when we are allowed back on board after the ""broken lightbulb""" +2946,negative,@united I was not looking for the fare to be returned on the companion flight. don't understand why an additional $200 fee was necessary. +2947,positive,"@united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers" +2950,positive,@united can't wait!!! 787!!! @tpallini http://t.co/oDlall5eDH +2951,negative,@united flight 5187 to be specific. The last two were probably 30 feet apart and within sight of each other +2952,positive,@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied +2953,negative,@united Without baggage for 5 days and can't get an update from Houston airport since Monday. Worst service ever! +2954,negative,@united yes to three different checkers along the walk to the plane. Overkill +2955,negative,@united Bummer. Might have to go with @AmericanAir card instead. TY for response though. +2957,negative,@united or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo +2959,negative,"@united made to check in my carry on from Flight 1449 PBI to Newark. Plane luggage stow not full. U r costing me time, money & aggravation!" +2960,negative,@united I have no way to contact her while she is in flight. This does not work for me. Her father is about to pass and is heading to Denver +2961,negative,"@united we are on two more flights today, let's hope the kit does not get the same treatment!! http://t.co/Pd3nbAAkxH" +2962,positive,@united thnx! +2963,negative,@united - please help regarding PNR A3ZZ0F. Why am I now waitlisted for a flight? +2965,negative,@united I hope you have a solution or insurance to cover this issue +2966,negative,@united customer service has no solution and now we might miss a show because of them +2967,negative,@united deserves to go bankrupt. Just delayed an outbound flight with no info on the connecting flight that we're going to miss +2968,negative,@united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail +2969,negative,@united not anymore. Finally was ticketed 5 min before takeoff. Not sure why the confusion with a full-fare GSA ticket. +2971,negative,"@united yes, but they still don't know where it is. I've been told it might be on a flight, but now no one can confirm it." +2973,negative,"@United wind chill in Ithica -17 degrees, and for the trouble of losing my clothes they give me a t-shirt. I'll burn it for warmth. #united" +2974,positive,"@united Aw, thanks for the kind words. Totally makes these extra 6 hours sitting in an airport SOOOO much better." +2976,negative,"@united I will be calling customer service. 2 delayed flights today now, luggage misplaced, a disaster across the board." +2977,negative,"@united crew has been notified, passenger moved but water not fixed. Now on tarmac two hours" +2978,negative,@united that link is not helpful as it does not put me In touch with management +2979,positive,"@united as u might imagine, this former pilot was particularly touched by the gesture. Please let the FO know #keepingtraditionsalive" +2980,negative,"@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited" +2981,negative,"@united @upgrd I guess the Kit Kat looks tasty... not going near that ""sandwich.""" +2982,negative,@united: Worse - headed to LaGuardia (delayed). Why is the tray table the size of a mouse pad and the overhead the size on my pocket? +2983,negative,@united now 1558 from IAH to EWR has broken entertainment system and no WiFi despite info on app: http://t.co/FY6f9rZB9k +2984,negative,@united your customer service is terrible +2986,negative,@united please send help ASAP to @KathrynSotelo on flight 5957 to Chicago seat 9c #Airlines http://t.co/9sKrLyrZ1O +2987,negative,"@united define ""appreciate"". I doubt the worst major airline in the USA acts on much feedback." +2988,negative,"@united yea, a refund. Your airline ruined our trip." +2989,positive,@united just sent - thank you! +2990,negative,@united that's wonderful. unfortunately doesn't help on this 4 hr flight between to major U.S. cities. #disappointed +2991,negative,"@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation" +2992,negative,"@united Got rebooked on AA. One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?" +2993,negative,@united It is all good -- your 1K team has been nothing short of amazing with everything. +2994,negative,@united new flight has me at the window. Kind of ticked off. I pick aisle seats only because I hate window seats. #annoyed #EpicFail +2995,positive,@united good fly!! #United #businessFirst +2996,negative,.@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours. +2997,positive,"@united thanks, i made it." +2999,positive,@united Thanks! Just DMed HN. +3000,negative,@united is a money sucking airline with terrible terrible customer service +3001,negative,@united - are you aware your airbus fleet sucks? I'd rather fly a C-130 full of rubber dog shit. +3004,negative,@united https://t.co/jpd7NsGRT7. Fyi your staff are telling customers to try other carriers +3005,negative,@united couldn't have possibly messed up our trip anymore than they did. Thanks for being such a terrible airline. #disappointed +3006,negative,@united no wifi on #ua688 #SF to #Chicago? 2015. That's all. Ps: This tech intro video is a joke. #EpicFail +3009,negative,@united Thanks for the reply. The box is not mine and I'm not missing one. It was added to my bag .... +3010,negative,@united no wifi on flight ua688. SF to ORD. Really? Wow +3012,negative,@united is the worst http://t.co/27aitZl6nd +3013,negative,@united haha and you have to clean a plane that was held overnight in a hangar. Sounds lovely. Also don't lie on screensand say it's weather +3014,negative,@united no because you will charge me or delay me further. United 1612 still waiting. +3017,negative,@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room +3018,negative,@united my flight Cancelled Flightled new flight 5012 hopefully will not. +3019,negative,@united #4781 Cancelled Flightled. #5102newflight I will be upset if this one Cancelled Flights too. I could have rented a car if they would have been honest. +3020,positive,@united enjoyed #heathrow lounge so much i almost missed my @airnzusa flight! +3021,positive,"@united Hi, flight 1051. If I try and book a new one way, flight departure shows up as 3:55pm which seems accurate." +3022,negative,@united Stuck in. ORD because United can't find their airplane. Lol. #upset terminal right now. +3024,negative,@united WTH be honest with your customers. This better be the last change or we are driving home. Has our plane left or not! +3025,negative,@united 2nd time in a row I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime +3027,negative,@united Is flight 5001 really going to leave Newark today? If not tell us now and I will rent a car. I do not want to end up stranded. +3028,negative,.@united thanks for the reply. I saw that but it's not particularly helpful to a hungry vegetarian not flying those specific flights. SHRUG. +3029,negative,@united so funny that my boarding pass said PRIORITY a because clearly I am not a priority to this airline +3030,negative,@united I'm sure you will offer me nothing for the inconvenience you have put me through TWICE this month. Tweets don't cut it +3031,negative,@united or you'll Cancelled Flight my flight like you just did +3032,negative,@united screwing me over twice in one month. Learned my lesson. We are through. +3033,negative,@united what's the point of offering a free checked bag of you lose it? +3035,positive,@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx +3036,positive,@united thnx ^LO :-) +3039,negative,"@united flight from vegas to houston Cancelled Flighted this morning ""due to operation"" what does this mean!???? Thank god I woke up early today!" +3041,negative,@united education of that staff is needed - he also turned away other first class cabin passengers with mileage plus. +3042,negative,@united Item (not mine) mysteriously ended up in my checked bag after a #EWR to #YOW flight. Missing a black box? http://t.co/SJQEmDtQmA +3043,negative,@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated +3044,negative,"@united instead of making seats smaller/thinner so u can jam more people on a flight,u should concentrate on maint & happy customers" +3045,negative,@united I need assistance with pulling your agents' heads out of their asses +3046,negative,"@united gates were DEFINITELY NOT FULL. We were parked and wheels were chocked. Customer service called it an ""UNMET ARRIVAL""!!" +3047,negative,@united @abigailedge Another glitch?? +3048,positive,@united in spite of flight delay great customer service provided by Janet and baggage employee Karen. You have 2 wonderful employees United. +3049,negative,@united I really have a hard time believing that 4 planes in this terminal are all delayed for mechanical issues. #whatgives #dullessucks +3051,negative,"@United flight 4465 almost half an hour at the Tarmac ""waiting for papers""... Cannot miss my connection at IAH !" +3052,negative,@united worst airline ever. Thanks for the slew of rude agents and staff making my delayed flights even worse. +3053,negative,@united no chance in hell. I'd rather walk. Worst airline ever. +3054,negative,@United is the worst major US airline. More proof: they're boarding the plane with the outside galley door open in 0 degree weather. Wtf? +3056,positive,@united always makes our cross country flights rad. @hemispheresmag here's baby flier Charlotte! #8thtime5MonthsOld http://t.co/kCqnwIXUCm +3057,negative,"@united Too Late Flight, damage has been done. Easily the worst airline experience of my life. Missed two connecting flights & days of work. #UA49" +3058,negative,@united don't know if you are aware that ALL of your premier access lines are closed in your terminal. I feel the love. +3059,positive,@united #FirstClass to #London on my way to #LondonFashionWeek #LFW15 👠🇬🇧👠🇬🇧👠🇬🇧 +3060,negative,@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives. +3062,negative,@united @FAANews unacceptable practice to leave Cancelled Flighted flight passengers to sleep on cement with no pillows #UA1724 http://t.co/nDTLJ15ZpU +3063,negative,@united can u get the crew member that we are waiting on? We were told 40 minutes ago they landed here and they are still not to our gate. +3064,negative,@united Flight 6212...massive fail! They delaying to transport a crew member causing many to miss connections! Unreal! +3065,negative,@united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare +3067,negative,@united can you help me with a delayed flight as im going to miss my connection? +3068,negative,"@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce" +3069,negative,@United why is it so impossible to actually get a passenger AND their luggage to their final destination? +3070,positive,@united -huge kudos to the FO of Sunday's flt #1623 sjo-iad. Handed my daughter her first pair of wings! Keeping traditions alive. +3071,positive,@united awesome new plane flight 1701 +3072,negative,@united #flightdelay on an early craft arrival because pilot is stuck in traffic #fail #nocustomerservice #nocompensation +3073,negative,"@united oh united, how much I despise thee!" +3075,positive,"@united flt 912. Capt Herman is amazing! Came out before flight to play ""ask the captain anything."" Wonderful ambassador to the airline!!" +3076,negative,@united your airline is the biggest joke of an operation in the world. +3077,negative,@united what is going on with baggage claim in Newark!#tiredandwanttogohome +3078,negative,@united usually your lounge staff are fantastic! Except today in MCO where almost denied entry to lounge even though traveling united-first +3079,negative,"@united 2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!" +3080,negative,@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed! +3081,negative,@united then send your Jeff Smisek on a trip with JetBlue or SW and make sure he takes notes. I would never choose to fly United again. +3082,negative,@united So disappointed in the service and the level of staff communication. Such a bummer. +3084,negative,"Thanks @united, great news that u won't refund tickets due to a bad exchange rate. I knew u would come to your senses @gg8929 @UnitedAppeals" +3085,positive,@united Thank you for a wonderful global first class flight on your 777 to FRA. Great service. (cont) http://t.co/46n9kDcsxU +3087,negative,@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta +3088,positive,"Thank you United! “@united: @dan_roam That's a beautiful place to stay a day longer. Have you been re-booked? If not, let me know. ^MN”" +3089,negative,"@united to top it all off, your flight attendants talked loudly throug the flight, even when the lights were dimmed. Resulting in no sleep" +3090,negative,"@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos" +3091,negative,@united they have access to the dial that makes it faster do they? +3094,negative,"@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim #inefficient" +3095,negative,@united has the worst flight attendants. They are like those angry and drunk aunts that we all have. Everything has to be an argument. +3096,negative,@united its in black and white. EU law and all that €600 for a Cancelled Flightled flight. I want my money +3097,negative,@united accordingly? U dont respond at all +3098,negative,"@united ""the extra care airline"". #unitedairlines they don't care. Trust me. There #customerservice is non existent. They don't have 1" +3099,negative,"@united Another unfortunate case of bad luck, usually maintenance issue. They are now swapping planes to ONT, will get in Late Flight. :(" +3100,negative,@united it's a shame the great customer service wasn't continued in SFO. Slightly absurd +3101,negative,@united #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys. +3102,negative,"@united still awaiting a reply from ur customer services? 18 days, no response? Lousy #unitedairlines" +3103,positive,@united alright thank you. Much appreciated. +3104,negative,@united has happened on other airlines and they've given out flight vouchers and been more transparent about the problems. +3105,negative,"@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis." +3106,negative,"@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful" +3108,negative,we all watched as the crew was escorted from the back to 1st class. Prebooked? Really? @united: @JenniferWalshPR Your dissatisfaction is und +3109,positive,"@united Thanks Yup I'm all set. It happens. SLC ground staff were prompt, helpful and courteous." +3110,negative,"There were plenty of empty seats in coach ""@united: Your dissatisfaction is understood. Crew members traveling for duty are pre-booked on f""" +3111,negative,"@united all good, didn't die or anything. As they say ""you get what you pay for""!" +3112,positive,@united thank you so much. How will you be able to contact me? +3113,positive,@united maybe on my return trip 👍 +3114,negative,"@united your staff at LaGuardia and Lagos, Nigeria were unprofessional, uncaring and not helpful. Ou" +3115,positive,"@united i got it at the gate, thanks for checking!" +3116,negative,@united U kept passengers waiting all night 4 a plane that was being put out of service. Leaving everyone stranded for night. #inexcusable +3117,positive,@united I especially like how you upgraded three of your crew members to first class instead of passengers. #keepitclassy #customerservice +3119,negative,@united Flt 359 lax to EWR. Your pilot bragged about getting to EWR early only to wait 20 min for a jetway driver. Thanks United! +3120,negative,@united I am so happy I found my phone because this is easily the worst system I have ever heard of +3121,negative,Really? 9+hours???? @united: @JenniferWalshPR We don't like delays and do all we can to avoid them. We'll have you on your way ASAP +3122,negative,@united @RobBogart After I waited hours in the airport being told one fib after the other. Why can't UAL be honest with its customers? +3124,negative,"@united well. As of yet, our checked bag has already vanished and we haven't left the airport yet." +3126,negative,@united a rapid trip plane ticket from Idaho to California that doesn't have problems would be wonderful +3127,negative,@United agent did help me. My point: there's a problem & I don't want it to mess up somebody else's plans. Can u flow this to tech team pls? +3128,negative,.@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again +3129,positive,"@united please do! She went above and beyond what she had to do, she made us her number one priority!" +3130,positive,@united you guys are awesome! Thanks! +3131,positive,@united thnx +3132,negative,@united I think we both have the same status (nothing). I think there was a bug in your search system. +3133,positive,@united Anna Palm Springs gate 19 deserves a medal! Handled 30 ppl missing flights like a pro! +3134,negative,@united I would appreciate an answer on why we weren't alerted flight had been Cancelled Flighted until plane landed. #showsomerespect +3135,negative,@united WTF!?!? Delay after delay. 15 hours YVR to SAN? Unacceptable. Flight Crew Availability is to blame? NEVER AGAIN with @united +3136,negative,@united I think I left my phone on my flight. Help! +3137,positive,@united Great customer service again. Thanks! +3138,positive,"@united thanks, that would be awesome." +3139,negative,"@united hey, left my computer bag, w/computer inside, in United, filed online report, no response" +3140,negative,@united they were empty upon takeoff. Why can't someone sit there? +3141,negative,"@united here is my case id 8473573. Requested on 2/5, now it's 2/19... 7-10 days I'll get a response, BS!" +3142,positive,@united nawww. United is my fave airline. +3143,negative,@united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though... +3146,negative,"@united €202.88 is the difference between the booked flights, do you want screen shots?" +3149,negative,"@united rebooked 24 hours after original flight, to say your handling of situation was bad would be an understatement." +3150,negative,@united I would like a supervisor to talk to. Now we are waiting for a flight attendant as one just walked off & left http://t.co/IpaamZT7Z2 +3153,negative,@united understanding the situation we waited and it was opened until 10:30pm +3154,positive,“@united: @BattierCCIpuppy We hope to see you on board soon and thanks for the tweet. ^EY” 👏👏 +3155,negative,"@united just curious, when are you going to to finally learn #customerservice ?" +3156,negative,"@united nice 2 see U have a sense of humor. #3hourdelay Just want 2 B home but I'll settle for that beer. Once safely in the air, of course" +3159,negative,"@united she was at the service desk at gate 21, and helped us find a flight to get us to our dest. on time when our flight got Cancelled Flightled" +3160,negative,"@united (1/2) thanks, but does not answer my question. I want to make a reservation over the phone in Perth, hold for 24hrs, and have family" +3161,negative,@united it wasn't a delay so much as a straight Cancelled Flightlation. Weather wasn't an issue either. +3162,negative,@united thanks for ruining my wedding anniversary. Flight UA4904 from EWR to RDU is delayed by over 3 hours and will reach home the nxt day +3163,negative,@united Cancelled Flightled my flight for some unknown reason and haven't really given me anything to make my overnight layover tolerable +3164,negative,@united the only difference being you are both responsible and in a position to do something about them. Learn from @Delta +3165,negative,@united Yes my flight was rebooked. I'm just losing trust in you if I want to get anywhere on time. +3166,positive,"@united thanks, keep up the good work" +3167,positive,@united 4 reFlight Booking Problemss in last 2 days and each time united wait time was <5 seconds! Kudos to you for excellent customer service! +3168,negative,@united any solutions? +3170,negative,@united I'm over you. Evry 1st flight I take w/ you is delayed & evry 2nd is on time so its missed evry time. #lastflightofthenight #breakup +3171,negative,@united I did they did not. I did submit a complaint on line and never heard back from that - I don't have that ID- you should find it +3172,negative,@united it is cool. Your customer told me they didn't care either. It is expected +3173,negative,@United is freaking worthless. I hate this airline. http://t.co/dN1if2cGwE +3174,negative,@united not once did #US3645 leave #ORD on time this week #shameful +3175,negative,@united very missed daughter suppose to dpt ORD @5:59pm - dpted 8:30pm -checked week's average for UA3645 -shameful! 7 day average 7:54pm +3177,negative,"@united fantastic night of waiting 3 hours for a delayed airplane, only for you to alert us flight is Cancelled Flighted when it lands. #whatstatus" +3179,negative,@united they did on a delta flight out of LAX which is why I should be compensated for my rental car there. +3181,negative,@united I missed it. Set up in a hotel. Flights delayed in SFO for 6+ hours. Missing all the wedding festivities of my friend. 😞 +3182,positive,@united sent you my confirmation via DM. Thank you very much +3183,negative,.@united board customers onto a plane with no pilot? The only thing that expedited was my time in line to book a new flight. Come on now. +3184,positive,@united that would be great - 1k us651621 +3185,negative,@united stuck on Tarmac for the last hour. Can I have a beer? +3186,negative,@united recent services have been very bad. My NC trip was aweful. Very disappointed and never again. +3187,negative,@united it's freezing on the gate bridge#waitingforbags#united#EWR +3188,negative,@united landed at 9:40pm and have been standing waiting for bags that were loaded plane side..why isn't the crew here#tiredcustomer +3189,negative,@united @dmb41shows I need this plane to get to buffalo so I can leave tonight. Any progress? +3190,negative,"@united I was rebooked, however it would have been nice not to have to wait an extra 90 min at the airport. How will you make this right?" +3191,negative,"@united enough already with the poor service, old planes, ridiculous routing. 1k and time to find a new airline with status match." +3192,negative,@united after waiting for over an hour we finally board the airplane only to find out we have to call maintenance. And this plane is cold.😡 +3193,negative,@united broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6 +3194,negative,@united How do you have a scheduled flight WITH NO CREW? Is there a competent person working at this airline? +3195,negative,@united can you help 689 in Chicago get to a gate. Freezing on a runway seems like a crappy thing to do at 9pm +3197,negative,@united thanks KP. What's going on w/4840 tonight. Bad update online and phone. Can't u give customers good info. Not waste their time?! +3198,positive,@united just got my lost Kindle in the mail! Thanks again. +3201,negative,@united 4840 You knew this flight was delayed! MHT to ALB to EWR to get crew. Your arrival is Late Flightr than the departure! Update your site! +3202,negative,@united 4840 WTF! Why can't you update your times in a timely manner? You've known the fight was more delayed! Ur service is awful! @CNN +3204,negative,@united waiting on plane so long missed my connecting flight it left early. That's the last flight out tonight. HELP http://t.co/hBsJ2sF17h +3205,negative,@united ORD Gate C25 and Flt 619- remember when customers were valuable? Is it so hard to be nice to someone lugging a guitar & carryons ? +3206,negative,@united WORST SERVICE EVER. Denied access to our flight and then moved flight 6 times. How hard is it to schedule a gate? @Delta next time. +3207,negative,"@united I'm in Denver, my bag is in San Jose. See something wrong here." +3208,negative,@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome +3209,negative,"@united playing hide and seek with the gate. ""We can't find it, it should only be a few more minutes.""" +3210,negative,"@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed." +3213,negative,@united 5.5hrs Late Flightr and you still can't figure it out. Random text updates. #embarrassing #ua3728 http://t.co/vFTUyJh45X +3214,negative,@united stop picking on us #CLE http://t.co/VTqE8m1L3i +3215,negative,"@united booked flight in sept to get best price for April to usa, checked now and they are €67 cheaper, what a con unhappy customer #ripoff" +3216,negative,@united too big to properly manage flight times. There is such a thing as being on time. Or at least prepared with a gate when we land! +3217,negative,@united I'd rather have the truth about my flight than be forced to sit here all day. Trying to get home to this. http://t.co/U69fAfqhsF +3218,positive,@united Leaving soon. Thanks! +3219,negative,@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!?? +3220,negative,@united Cancelled Flighted my mileage plus award reservation G6455C same day. Have yet to see my miles back despite agent confirmation. +3222,negative,@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful +3223,negative,@united this is nuts they said a flight was on the ground now it's still in Albany and they won't have a plane. Someone is compensating me +3224,negative,"@united Doumented via link. However, now that it has been over four months with no response, what do you suggest? Or shall I not expect one?" +3225,negative,@united WHAT?! Y'all have zero concept of customer service. Oh...and now my connection is delayed too! +3226,negative,".@united just curious why you'd board a flight without a pilot. Seems crucial to the flight process, no?" +3228,negative,@united just changed again. This is crazy! #YourAgentsHaveNoClue http://t.co/A37N3oHOKL +3229,negative,@united Never can get a flight out on time. 4 hour delay earlier another hour delay on my connecting flight. Makes 10 straight delays +3230,negative,@united b/c of your delay now you are oversold by 14 passengers?!??? This is a mess! What are you going to do to compensate? +3231,negative,@united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays? +3232,negative,@united be worse?oh you can't! delayed with no reason on the way to Lon;flight Cancelled Flighted with NO REASON less than 2 days before returning. +3233,negative,@united flight 4841...3 gate changes on top of this. Really hoping you can compensate with some points/mileage to my account! +3234,negative,@united should contact me and the others on my flight who can't get their website to work. None of our info is valid! http://t.co/3zpJr7kWbk +3235,negative,@united over an hour stuck and still not off the plane. Total failure by you and your partners in ensuring the best customer experience. +3237,negative,@united silence is very telling +3238,negative,@united thanks for the 2hr delay and then no ground crew when we landed. At least you didn't break my http://t.co/GCWVFuopl2 +3240,negative,@united Am I illiterate or is there a magic code to make your customer service site work? http://t.co/t4gcKs2bh5 +3241,negative,"@united worst airline ever! Staff is nasty, wifi down bags are delayed due to weather?? And now the belt is broken. Selling UAL stock in AM" +3243,negative,@united I'm confused. After your @Dulles_Airport agents directed us to go to your website after DELAYS nothing works! http://t.co/cypRHe5GOK +3244,positive,"@united Had wonderful, on time flights from OGG to MSN Lost RX eyeglasses (thick) in the Admiral Club in Chicago this morning. Found?" +3245,negative,@united 50 minute wait...still at the gate with a broken jetway. Might miss connection +3246,negative,“@united: @RobCNYC See information on our boarding process: http://t.co/gBIw9ugFNm ^KP”. I get group 1&2. Just no reason on 3/5. +3248,negative,@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet. +3249,negative,@united one hour after departure time and still no update! +3250,negative,@united I am now following you and see that I am not the only one experiencing and noticing a substantial downgrade in service post merger +3251,negative,@united 40+ minutes waiting at the gate for the broken jetway. Different gate maybe? +3252,negative,@united how can you never got a flight from austin to Houston in time for a connection ever? Ever! +3253,positive,"@united got it right with the safety demonstration! Corporate but funny, reserved but NOT CORNY as a… http://t.co/lwOtKIEKGU" +3254,negative,@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother +3255,negative,@united look at the Twitter history - as usual service non existent +3256,positive,@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue. +3258,negative,@united make sure you make Cancelled Flighted flight baggage and upgrade fees seem like a labyrinth so that you might be able to swindle a few $ more +3259,negative,"@united How is this considered ""on time"" if it's arriving at destination half hour Late Flightr than scheduled? http://t.co/YMFTw1uyHr" +3260,negative,"@united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont…" +3261,negative,@united And there is no direct phone number for status match desk? I really regret Flight Booking Problems with @united now. +3262,negative,@united yet again you disappoint. Sitting at IAD for UA3728 for 3.5hrs and you can't seem to know why the plane hasn't left Albany. #Fail +3263,negative,@united still sitting here waiting for a plane....4 hours wasted +3264,positive,@united thanks for the help. Wish the phone reps could be so accomidating +3265,negative,"@united line is just getting longer and moving slower. Lady working the counter is doing great, she just needs help. #customerservicefail" +3266,negative,@united an update on flight 5979 would be great! +3267,negative,@united wasting time at baggage claim thanks to your dfw ground crew who checked my bag in without actually checking for space #frustrated +3268,negative,@united what is the problem with your flights to ny today +3269,negative,@united flight was too heavy so had to fly BACK to Palm Springs (after being in the air for 30 mins) +3270,negative,@united Your boarding process sucks. You should learn from @SouthwestAir +3271,negative,"@united ouch, delays due to mechanical issues again QRO will have to wait! Yall seem to be falling apart #alwaysdelayed #unitedfail" +3272,negative,@united my fingers are crossed that they are more capable of getting baggage from point A->B than United Airlines! +3273,negative,"@united What happened this afternoon? Huge amt of incoming planes to SFO delayed over 1-2 hours. +Frustrating!" +3274,negative,@united not about being on my way or impatience on my part...it's about you being untruthful and not having proper systems in place +3275,negative,@united can you maybe have more than 1 person working customer service desk in Houston airport? Line 3 rows deep 1 person working +3276,positive,"@united I'll stick with my United flight. Thanks, though. Effort is much appreciated." +3277,negative,"@united Your survey is too long. I fly a lot of segments and I'll fill it out after every trip, but not if it takes more than a minute." +3278,negative,@united can you you think about hiring some baggage attendants at EWR? Been waiting for bags for 1 hr. United = overcharged&underserved +3279,positive,"@united Fair enough. I don't usually rant, but it's good to know someone's listening. :)" +3280,negative,@united are you telling me that you are now Cancelled Flighting my flight ?? +3281,negative,@united would be hard to be worse than last time but I'm sure you'll give it a shot +3282,positive,@united Thank you for the Delta transfer. Will my bags go too? +3283,positive,“@united: @SonyaSloanMD Happy to have had you on board. Please share details here: http://t.co/2TrgEMteBZ ^KP” Done! +3284,negative,@united service staff to is less than friendly! +3286,negative,@united Can you transfer my bags too? +3287,negative,@united I am a comedian and I promise I will make fun of you on stage tonight. +3288,negative,"@united tried to and got through the whole 2,000 characters and I was not even done." +3289,positive,@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you! +3290,negative,@united you had us REBOARD without the captain. So now we'll be sitting in here for another 20+ min? http://t.co/EEReKDf9Fq +3291,negative,@united On flight 1712 to Houston delayed duecto engine trouble. Willl you hold my connection to Argentina at Houston since I'm Late Flight now? +3292,positive,@united @annricord Great! Appreciate it😊 +3293,positive,"@united I was well taken care of, thanks. I've already been sent a survey request & I'll share my positive experience (despite delay)" +3294,positive,@united thanks! Everything a-ok now. +3295,positive,@united DM sent. Thanks so much for the strong customer service!! +3296,negative,@united just delayed my flight to SLC by 2.5 hours. What gives? #snowforce +3297,positive,@united ok thanks. I sent you a DM too. You can disregard that. +3298,positive,@united So excited I was put on an earlier flight to get home! Woo Hoo! #travel 🎉🎉🎉 +3299,negative,@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP! +3300,negative,@united More concerned that you close a club I paid alot for at 10. Last flight 11:15p. The construction going on is very inconvenient. +3301,positive,@united perfect! Thank you! +3302,negative,@united care less about the person - although he walked away while I was complaining. A man at 10p at LAX club. More..... +3303,negative,@united smiling? NOT!! +3304,negative,"@united worst airline in the world-8 delays, gate agent loses her mind over 1.5 lbs and charges me $100 on top of the $25 I already paid!!" +3306,negative,@united @bwood we'd prefer everyone hear our complaints amount your airline +3307,negative,@united why do you bother surveying me! +3309,negative,@united worst airline ever after 70+ legs of travel I am officially done. On time is not in their vocab. I'm taking my premier status to A +3311,negative,@united Donna and Juan still the best in the United Club_ too bad UAL does not get it +3314,negative,@united I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line +3316,negative,"@united keeps delaying my flight, horrible customer service" +3317,positive,@united has the best pilots ever Thank you guys for the great trip #thatisall +3318,negative,@united - I really down think downgrading the booze/food selections at the club is a good way to go. How about you look @aircanada? +3319,negative,@united You guys are atrocious. Far better service as silver on Delta than you as a platinum. I'll be switching back to delta. +3320,positive,@united I will thank you! +3321,positive,@united thanks for making sure they hear the message! +3324,negative,@united I have and been denied! I called and got hung up on. Did speaks with manager on second call +3325,negative,"@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK" +3326,negative,@united installed and working are not the same. Kicked me out after an hour and wouldn't let me back in. Four wasted hours. +3329,negative,"@united that's what I tried to do, but when entering email into 2nd device made email typo. No way to fix it & no option to log out/in!!!" +3331,negative,@united so the 4-6hrs that you told me was what? A guess?? They've apparently had the bag 20hrs now and no call. +3332,positive,@United my home for the next 8.5 hrs. 777 GFC! :) http://t.co/MKpoGNntYC +3333,positive,@united Thank you. +3334,positive,"@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the ""live"" seat map). Congrats" +3335,negative,@united still waiting 4 our bags. Web STILL can't tell me its location . How come @UPS @FedEx can tell u at any given minute where it is? +3336,negative,@united seriously? After waiting 2 hours on the plane for my 10:20 flight to leave at 3pm I have to leave the plane? Great. Just great. +3337,positive,@united kind of cool to run into your boss man at SFO. http://t.co/bm9O2K5X5J +3338,positive,@united Got a call. Bag is to be delivered tonight. Thanks for your reply!! +3339,positive,@United Global First Class Lounge ORD menu. Yummy! http://t.co/egKvFoKogj +3340,positive,@united pleasantly surprised with quality of service and flight.Flew LGA-CLE-DEN. Friendly crew. Love the concept of #byod #worksnicely +3341,negative,"@united ""We like hearing from you."" So why haven't you replied to my tweet and/or email yet? https://t.co/caf2cx3gfi" +3342,negative,@united Rude grouchy agent at Dulles check-in just got my 19 hour trip off to a lousy start. He needs a nap or something. +3343,negative,@united 1k use to be special. 80 people in group one. Why not board global AND 1k together? http://t.co/qd2lyUXAZg +3344,negative,@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30. Thats 3 6+ hour flight delays in 2 weeks +3345,negative,@united As it always is. Helps to communicate to customers. +3346,negative,@united I'm not as sure as you are. http://t.co/HSMpbSF4UF +3347,negative,@united how does that help me with my customers that I couldn't meet with (and subsequently lost)? +3348,positive,@united thank you. I will address it with them +3349,negative,@united problem is on laptop not phone +3350,negative,@united question - was given food vouchers but can't use on plane..how come +3353,negative,@united the wifi in the ewr lounge reminds me of the old days of dial up +3354,negative,@united needs to pay for my car. I could have been on my flight if 4 help desks did not say it already left. Shame. +3355,negative,@united too long for 140 characters +3356,negative,@united Bos-SF was in between waivers. Business Cancelled Flighted due to weather before/after. No flexibility/compassion in extreme circumstances = 😔 +3357,negative,@united tried that already & tried forgetting the wifi network connection. Still forces log in with incorrect email. Other suggestions? +3358,negative,@united I see you tweeting as little as 7 min ago. Are you just ignoring my CS request? #CantLogOutOfUnitedWifi +3359,negative,@united or did you mean 24-26? +3360,negative,@united has it been 4-6hrs yet? +3361,negative,@united anyone awake? Paying for wifi on iPhone when need to be using it on laptop. Logout option for wifi in flight? Time is wasting! +3362,negative,"@United does a great job of answering public messages. Direct private messages, not so much." +3363,negative,@united I work in customer support- extremely saddened United won't waive change fee for flights I had to Cancelled Flight due to east coast storms. +3364,negative,@united how's my refund coming along?? +3365,negative,@united ANOTHER F*CKING DELAY IN THE PAST 32 HOURS!? +3367,negative,@united 777 from SFO to HNL with ZERO entertainment systems???!!!#youareonyourown +3368,negative,@united how do you log out of wifi in flight? Don't see any option and made typo when logging in. HELP!! +3370,negative,@united flight UA5631 from SFO to Burbank has been delayed twice now. Still no plane in sight. Get it together. +3371,negative,@united Just saying the truth. You don't even an email! #2015 +3372,negative,"@united MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http://t.co/V8PVpHMtZc" +3375,negative,@united we followed the baggage rules on your website and was still charges $150. But only going one way +3376,negative,@united I sent you a dm hours ago +3377,negative,@united Need to track lost luggage being shipped to me. Need ph # for human. Not automated 800-335-2247. +3379,negative,@united no it weighed 45.5 and it was the only checked bag +3381,negative,"@united nonrefundable, hence I wrote $200! Doesn't make sense for my 150 credit. #nothanks" +3382,negative,@united your website was down all day yesterday- tried 3x put all info in&didnt go thru- today the flight I bought went up! +3383,negative,@united you do realize my wife is waiting on a delayed flight at this very moment. I'm not sure I understand your tweet. +3384,negative,@united I'm a minor and freaking out bc I might not make my connecting flight to Hawaii so yes I'm frustrated +3385,positive,@united so sorry. I ended up on US Air flight. Thank you though for getting back to me:) +3386,negative,@united I have been denied. Not sure how you charge $150 one way then $25 on way hime +3388,negative,"@united even so, change could not be made online- instructed to call an agent- maybe the syastem should allow agents 2 link passengers!" +3389,negative,@united Case ID 8544484 +3391,negative,@united your Airbus a320 seats are awful. They don't recline. +3392,negative,@united to DM you I have to follow you and I'm not doing that. Plus they're no more options. That's why I had to fly with you. #epicfail +3393,positive,@United great way to start my vacation with an on time departure! Looking forward to my global first class suite! +3395,negative,@united - why am I sitting on this plane for an hour after scheduled takeoff without a cloud in the sky? #keepusguessing #isthisyourfirsttry +3396,positive,@united Thank you for responding so promptly! I look forward to the 240 kms drive to the office to file a claim. +3397,positive,@united that would be great +3399,negative,"@united of the airplane otherwise they would call the Police, because the flight had to take off before 12h30am" +3400,negative,@united @perfectomobile huh? I have sent 16 crash reports in Feb alone. 8 in one day. Only app I have that consistently crashes. +3401,negative,"@united I was abused , threatened and forced to travel in a lower cabine (last seat) in yesterday's flight from Houston to Sao Paulo" +3402,positive,@united You're welcome. +3403,negative,@united Contacted yesterday and was told that there's nothing they can do - they suggested I email for some compensation ??? cust service??? +3406,negative,"@united unfortunately, that doesn't help. Just an automated computer." +3407,positive,@united flt 1583 EWR to SFO excellent service. Friendly flight attendants. made the 6AM flight a very good start to the day. +3408,positive,@united Yes ! :D (Y) From @therealaviation on Instagram :) +3410,negative,@united airlines delayed our flight on the way to Chicago and leaving Chicago. Next time @Delta it is. +3411,negative,@united They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back... +3413,negative,@united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over +3414,negative,@united your customer service is lacking and you owe me a @GoPro camera. I also appreciate not being interrupted every time I speak Thanks +3416,negative,@united Can i get a refund? I would like to book on a better airline. +3417,negative,@united whom can I call to discuss - as I was told that united has no phone contact with passengers - this is absurd... +3418,negative,@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!! +3422,negative,"@united I guess that's not the busiest route, so based on traffic/fuel costs, regional jet is the decision, but still not great 4 travelers." +3423,negative,@united Flight delayed 40 minutes in ORD because plane didn’t have all the food. That should be fixed in the future. It’s a dumb delay. +3425,negative,@united need to chat with an actual human ASAP! +3427,negative,"@united I got an email saying ""changes to my MileagePlus account are confirmed"" but I didn't make any changes. Help?" +3429,positive,@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight. +3430,positive,@united So far so good. Just stepped down in Denver. Next Stop Portland! +3431,negative,@united 3/10 disappointed in the service. Will be missing my connection after over an hour delay + cramped seats. At least their app is good +3432,negative,@united what a joke. Hang up on customers!! +3433,negative,@united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!! +3434,positive,@united #OrthoDoc on-call to in-flight! Glad to have been of service! +3435,negative,"@united So publicly you asked for details on my flt. Sent you a DM, like you asked, and have yet (2 days) to hear from you. #unitedfail" +3436,positive,@united flight attendant regains karma by giving big sweaty dad cold water. Guy was running & carrying his daughter. Last one onboard. +3437,negative,"@united really hoping to get some help here. On my 5th attempt to get a resolution, and lost count of transfers. help please! #mileageplus" +3439,negative,@united I sent you a dm with my file reference number.. I just want to know if someone has located my bag even if it's not here yet. +3440,positive,@united I just want shout out a thank the pilots and staff on the Feb 13 flight from Newark to Boston at 4:40pm. They were super helpful! +3441,negative,@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour. +3444,negative,"@united That doesn’t make any sense. I’ve been 1K for over 5 years, and you’re making it harder to keep me loyal." +3446,negative,"@united I need you to get my cousin to PDX, she's on 2 days of travel now and we've had to hire other sitters til she arrives, thx for that" +3447,positive,@united Keep the flights cheap and early/on time and you are good. Flew @AmericanAir and Cancelled Flightled my flight 4 times last month. United> +3448,negative,@united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/ +3449,negative,"@united I did, and as I thought, nothing happened" +3450,negative,@united I'm not booked on a 1:30 return flight.. +3451,negative,@united the flt TO ORD is correct. Per my DM- it is the flight from ORD to CVG I was charged for incorrectly +3452,negative,"@united You need to change the way customer service is handled! I have been waiting for a supervisor to contact me for 17 days, what gives?" +3453,negative,@united I need to talk with an actual person about missing luggage. Please advise on how to make that happen. +3454,negative,@united I know I can see that too but now estimated time of dep. is 10am. I don't understand why there wasn't a better estimate 3 hrs ago +3456,negative,"@united ""where we trick you into making us look popular on Twitter by being the worst airline"" #wellplayed #jokesonus" +3457,negative,@united why do I have to request refund? Why charge twice in first place? +3458,negative,@united I'll be calling soon but going tomorrow like it shows on the app is not a good option +3459,negative,@united I’ve filled out the form twice. No email. I have a lost item code. Can you verify it was received? +3460,positive,@united message sent. Thank you! +3461,negative,@united that's what I have been told. But refund doesn't really makeup for the inconvenience caused and the missed meeting... Does it? +3464,negative,"@united please explain why I need to pay bag fees twice, equally $1200, because a delayed flight resulted in bags being rechecked overnight?" +3465,negative,"@united - watched the entire #UNCvsDUKE game on the Tarmac before Cancelled Flighting my flight because crew timed out, right before my 4hr flight...." +3466,negative,"@united reFlight Booking Problems would not have made me reach on time for my meeting. Also didn't wanna take a chance, Booked myself on @etihad instead" +3468,negative,"@united - vacation days: relevant, Ritz in PR for the night: $700, losing a day to idiots and sleeping at the Newark ramada; #priceless" +3469,negative,@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious +3470,negative,@united I am calling to check on a future flight and your first agent hung up and now you sent me to the pet travel line!! This is HELL!! +3471,negative,@united fyi the site/app still shows plenty of the unavailable flights I had errors with. Almost 24 hrs after sellout. Flying @AmericanAir +3472,negative,@united sure... You've been saying that for as long as I've been tweeting about your obsolete fleet. Promises are free. +3473,positive,@united followed and messaged. Thanks so much for the help. +3475,negative,@united Please consider letting flyers with no overhead bin items board/deplane first (after first class). Make sense? +3476,negative,@united i will never be flying with #UnitedAirlines ever again. $285 for checked bags? All under 50lbs? #angrycustomer #unitedairlinessuck +3477,positive,@united Thanks JT +3479,positive,@united Thank you! Off to LA to do something very special. +3480,negative,@united The flight turned around for mechanical reasons on 1/30/15. Never to fly United again as they don't check their planes properly. +3481,negative,@united Is it customary to upgrade a flight attendant in uniform vs passengers? One is in 1B on flt 1020 now to IAH +3482,negative,".@united you should really have that addressed somewhere on the website, find that completely irritating & am unable to take my flight now." +3483,negative,@united UA1740. 4.5 hr mechanical delay all I get is $50 voucher? Will tweet when I book next trip not on UA. +3484,negative,@united spends 20 minutes beating up a lady about her bag fees. Random stranger comes up and pays the fee. #Randomactsofcorporategreed +3486,negative,@united hi.I am still waiting for the refund. This is ridiculous.Or u approve my tickets or u give me a refund.Please advise wht is going on +3489,negative,@united thanks ^mr i got rebooked already but I lost my first class seat. Such is life. +3490,negative,"@united booked a flight yesterday, appeared in my account + confirm email but since a few hours all disappeared and err ""no segment in this""" +3491,negative,"@united no- we are boarding- but why can't your agents, on the phone, taking care of 1K travellers, link reservations?!?!!" +3492,negative,"@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated." +3493,negative,@united Ruth was VERY helpful in re-routing us to Punta Cana when Dulles connection failed. Other reps- NOT so helpful. +3494,positive,@united Thank you!! 😊 +3495,negative,@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez. +3496,negative,@united you board a 630a flight and then Cancelled Flight it because it doesn't have a pilot? Now I miss my meeting Atlanta because someone slept in? +3498,negative,@united no response 3 weeks since complaint submitted and 3 days since you all said you would look into it +3499,negative,@united thx. Come hell or high water... +3500,negative,"@united worried the cold weather or snow would delay us this morning, but no it was the pilots. #stillwaiting" +3501,negative,@united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting. +3504,positive,@united thanks for the quick reply! I just fill in the form #idnumber8569822 #hopetogetanswersoon +3505,negative,"@united - handed a slip of paper,&said to call 1800#. Have called 2x/day trying to get it sent, still @ layover airport.Have that ref # tho." +3507,positive,@united that's fine. I'll take them. +3510,negative,"@united to recap, you bounced me off my flight, LIED TO ME, then hung up on me. What am I supposed to think/do now?" +3511,positive,@united thank you! My second flight I already got bumped up to 1st! Love it! +3512,negative,@united ...she said she would need to get a supervisor. While waiting for the supervisor she hung up on me. +3513,negative,@united ...just called and lady at your overseas call center said she saw no note. I explained the situation...again... +3514,negative,@united ...she could not access seat map so she said she would note the upgrade in my itinerary and to call back Late Flightr... +3515,negative,@united spoke to someone on your feedback line last night who said she would get me a preferred choice seat for today... +3516,positive,"@united all goods, I'll call tomorrow, thanks." +3519,negative,@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am! +3520,negative,@united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica... +3521,negative,@united 8h flight without a working screen for me and my friend and not possible to move to another place #unitedfails#worsttripofmylife +3523,negative,@united ^GJ flight 1101 didn't have wifi even though it was promised to by your ground crew. #AnotherDisappointment +3524,negative,@united ^GJ I will. You have to agree that 7+ hours Late Flight for arrival is unacceptable. I only hope and pray my bag is here. +3525,negative,"@united : Unhappy with United's service? + +Read Ralph Nader's open letter to UAL's CEO. + +Leave a comment or RT. + +http://t.co/O0745APIau" +3527,negative,@united the best seats should be for paying customers and we should get to board first #badcustomerservice +3528,negative,@united this happens all the time. United pilots are always in the exit row. America treats there customers better than their employees. +3529,negative,@united yes when I got to the gate I specifically asked if there where any other seats. Very discouraging to walk past the crew. 37d +3531,positive,@united OMG THANK U😻😻😻 +3532,negative,@united unavailable leg that registered hours after being sold out. Only option to offer after 45min was +$400/ticket or Travelocity (2of2) +3533,negative,@united error message said couldn't process request at the last step after seat selection on each leg. Agent was unaware of an (1 of 2) +3534,negative,"@united 4348 soon going to have more wait time for a gate, in empty MSP airport than it was in flight 50 min and still counting..." +3535,negative,@united ... horrible wait time on 4348 to get a gate ..shows total miss management . Value customer time and respect thier sentiment +3536,negative,"@united very disappointed by the service starting from gate operator at BOS , who was rude in stopping a carry-on bag..." +3537,negative,@united your service sucks to Mexico from houston. You finally realized that snacks in1st don't work you cheap as);: +3541,negative,"@united if guy on flight 1230 follows through on threat to sue because he couldn’t carry on 3 bags, I will defend you for free." +3543,negative,@united Pls post video of belligerent jerk ranting at SFO (1230) that's he's going to sue you for making him check his 3rd bag. He's a hoot! +3544,negative,@united ^GJ I do believe that this is hands down the worst service I've EVER experienced. Makes @comcast look amazing. #UnitedAirlines +3545,positive,@united please give special thanks to Aaron in Tampa office for helping me for literally two hours! He's amazing. Mission accomplished! +3546,negative,@united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg. +3549,negative,"@united ^GJ funny, I did and the attendant recommended me tweeting you letting you know about my subpar customer service. #RunAround" +3554,negative,@united @staralliance the B gates are very far though +3555,negative,"@united UA5029 from RIC, UA507 from ORD, & UA423 from DEN -ALL DELAYED for non-weather issues. Way to go, youre batting 1.000! But no hotels" +3556,negative,@united I would have made it if you hadn't already booked me on another flight and Cancelled Flighted my original reservation. +3557,negative,@united @staralliance how can I book reward travel in August?? Everything is blacked out. +3558,positive,@united did I win :) +3559,negative,@united Trying to change a flight booked just 6 hours ago but online system is charging me $200 fee per passenger... could you please help? +3560,negative,@united I have submitted my complaint. I need to be compensated. How long will this take? +3562,negative,"@united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!" +3563,positive,@united flight to RSW tonight -me & twin 3 year olds. A pilot who was in row by me stayed to help me get the boys & bags off. Lifesaver!! +3564,negative,@united My flying United is over...sorry. The Captain still had 20 minutes of pre-flight preparations to make while we sat with no air! +3566,positive,"@united yes, Thx! At 10:35 (landed at 9:20)." +3567,negative,@united get a clue. I am a 1K/2mm miler and that is the response you give? +3568,negative,@united I was only trying to get my emails. What are you talking about? What most business people expect from airline wifi +3570,negative,@united it's not there we tried. It's already here in cancun just no one has delivered it +3571,negative,"@united what you did was illegal and a breach of contract. I will be in touch but not through your ""customer feedback""" +3572,negative,@united its not the way to treat your customers we had a lot of issues and it was not worth our headache we went thru +3573,negative,@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable +3575,negative,@united please review and fix your baggage procedures at Dulles because it happens every week when my sister travels there on your airline +3576,negative,@united nothing else from you ^GJ? Where is your customer service? +3579,negative,"@united oh no, I'm rebooked, 7+ hours after my original arrival time. We can talk compensation." +3580,negative,@united my coworker that had the same conflict as me with the hotel issue trying to share posted on their facebook page and they erased it!! +3581,negative,"@united lost my parents luggage to cancun, said it would be delivered to hotel by 7PM, it is now almost 11PM" +3582,negative,@united then watched my connecting flight in DEN pull away from the gate only to pull into THE SAME gate. #SlapInTheFace +3583,negative,"@united @christinebpc ...and on some versions of the 738, row 11 has no window at all. Go ahead, check. We'll wait." +3584,negative,@United I'm pretty sure I've got shin splits from SPRINTING through IAH only to watch my plane pull away from the jet way... +3585,negative,@united well the income flight to dca to take us to ewr was delayed and it made us miss our connection to FLL so yes hotels were necessary +3586,negative,@united can you please stop Cancelled Flightling your flights? I am trying to get home to take two exams tomorrow. You've Cancelled Flightled 3 flights on me. +3587,negative,@united & I've been hung up on twice by your staff. So upset right now +3589,negative,"@united 2 hour flight from FLL to Ewr, 1242, now waiting 1 hour plus for bags, no sign yet. What gives????" +3590,negative,@united was such a better airline when you were Continental. $75 service fee + $75 Flight Booking Problems fee + $25 talk to a human fee: FU!!! +3592,negative,@united this is despicable I spoke to many diff people & everyone is telling me something different I have a claim no. I need my bag now +3593,negative,@united how come the crew traveling on the flight gets a better seat and I get stuck checking my bag and the crews bag got on the flight. +3594,negative,"@united Funny thing happened, we arrived on our flight from Denver at the same gate we are currently scheduled to depart for Sydney at! LOL!" +3595,positive,@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo! +3597,negative,"@united you can't claim ""weather"" with your hardworking crew pulling seats out of a plane! Do the right thing. But we both know you won't" +3598,negative,"@united you're missin the point! There was no ""weather"". You're lying! Seats was broken. But u claim ""weather"" to get out of hotels. Classy" +3599,negative,@united are you trying to break a world record for most delayed flights in a year? +3602,positive,"@united Okay, thank you for your help :)" +3603,negative,@united this is not what captain said! Your 820pm flight to San Francisco is delayed due to weather. UA1416 now departs ....#failagain +3604,positive,@united thanks +3605,negative,@united I bet @SouthwestAir doesn't turn a thirty minute delay on an original flight into a 7+ hour delayed arrive time +3606,positive,"@United is the best way to re-unite me with my one true love, shopping in USA's fashion capital #NewYork #unitedVUSA http://t.co/rBn7StUij1" +3608,negative,@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number +3610,negative,@united. Worst flying experiences ever the past three days. Your airline needs to get it together. Lost a customer with me +3611,negative,@united yes I have +3612,negative,@united #CustomerService #fail long time flyer switching airlines #frustrated +3613,positive,"@united okay - thanks for your help, JT! I appreciate your time!" +3614,negative,@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech +3615,negative,@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail +3616,negative,@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering. +3617,positive,"@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails" +3618,positive,"@united no worries - after everyone boarded, the cushions were brought in. Took a while, but they made it here." +3622,positive,"@united Very good flight, thank you!" +3623,negative,@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks. +3624,negative,@united I'm asking if you can simplify the communications- thx +3625,positive,"@united yes #LHRT2 lounge is fantastic, if only the US ones could be remotely similar!" +3626,negative,@United OMG WHERE IS MY BAG??? YYZUA70435 - enough with the shenanigans already. It's getting real old real quick!! +3630,negative,@united how long will it take for miles that i re-purchased (they had expired) to show up? I recieved an email that the request had been.. +3631,negative,@united Please stall flight 1535 out of ORD. I have to get to SNA tonight. +3632,positive,"@united Thanks, I will!" +3633,negative,@united can you get a gate for UA4727? Turrible. +3634,negative,@united is the worst airline. Lost my luggage delayed my flights and has been very unaccomidating +3637,positive,@united is officially my favorite airline. They have created magic for me all day!!! #friendlyskies #careyon +3638,positive,"@united we had a wonderful flight attendant named Leah that was with us from lga to den, then den to anchorage!" +3639,positive,@united I was protected on that flight by gate agent Kerry at LAS. She also did an excellent job getting me to my destination today. Thanks! +3641,positive,"@united Your staff, both on deck and in the cabin on UA768 SFO -> BOS were exceptional today. Please tell them well done :)" +3642,negative,@united I mean is there a real live person somewhere I can go and speak to at Newark post security? +3645,negative,@united i have talked to them...on standby for tomorrow but it doesn't look good. May have to stay here till Friday & that's not guaranteed +3648,negative,@united plz don't advertise wifi if it's not gonna work thanks #worstflightever +3650,negative,"@united Apologize to the President. Once those employees blamed him, I heard it repeated 20 times." +3652,negative,@united A change fee of $200. Same exact flight from ATL-HOU is $165. Why a charge of $574? The math doesn't add up. +3653,negative,@united hello. I'm overseas & my bag is lost. I can't call customer service but can you help me? +3654,positive,"@united landing in anchorage, then on our way to fairbanks! http://t.co/FjkvQMbmaS" +3655,negative,@united I knew I should've flew @VirginAmerica lol +3656,negative,"@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?" +3657,positive,@united thnx +3658,positive,"@united +I will admit, you've been rather good to me over the years. +You've still got me hooked. +(for now!) +Peace." +3659,positive,@united it's kinda funny. No worries. +3660,negative,@united My feedback and concerns via your site aren’t going to improve my poor airport experiences. +3661,negative,@united just dropped bags at Newark. Your desk guy was the rudest customer facing person I have met. Even my two children were shocked! +3662,positive,@united great. Looking forward to your response to my DM then +3663,negative,"@united It was quite enjoyable. 😊 + +Except now he's stuck on the runway in Houston. 😕" +3664,positive,@united thank you for getting our daughter home when @americanair Cancelled Flightled all their flights to Nashville +3665,positive,"@united thanks for the re-upgrade to 1st class. It may be a 45 min flight, but it is appreciated." +3666,negative,"@united makes total sense, except flight wasn't full :) I've got empty seats around me & overheads were more than half open when I boarded." +3668,negative,@united now we are trying to get to San Juan from Chicago O'Hare. Having lots of problems. May get a standby flight. +3670,negative,"@united well sorta....we r trying to get to Aquadilla, PR but only 1 flight goes there a day. All are booked. UA Cancelled Flighted our flight to NJ" +3671,negative,@united why does it cost $547 to change the city of origin when the same flight on http://t.co/8FMZZOltv9 costs $165 #customerservicefail +3674,positive,@united @parryaftab done thnx +3675,negative,"@united, I'm still frustrated I gave up my seat & the promised Travel Certificate was withheld w/o explanation. http://t.co/KvfwajVViD" +3676,negative,"@united gotta love giving up 1st class upgrade b/c flight delayed, to get another flight (also delayed) just to ensure I make my connection." +3678,negative,"@united Not sure what happened @ MSP yesterday, but VERY UNHAPPY my bag was not only delayed, but sat at MSP for 8 hrs b4 delivery @ 2:30 am" +3680,negative,@united I'm flying @AmericanAir on the way back. I rarely fly them but let's see if they are any better.... +3682,negative,@united it's almost like we're punished for living near a large metro area. EWR was top ranked for domestic delays. Not good +3683,positive,"@united Honestly, I stopped trying to report things via website. Now I just laugh. Flights work. Miles accrue. I'm sure it's just cosmetic." +3684,negative,"@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy" +3685,positive,"@united #1007 Houston-Bogota boarding again, safety first, it seems the mechanics fixed the problem faster, good energy to fly home/family" +3686,negative,@united no tag number. Luggage was taken off the weigh scale and appears to have been sent off on conveyor belt without any tag... +3687,positive,@united have reported it. Still in Istanbul at the moment apparently. On the other plane haha. Hats off to the pilot! +3689,positive,"@united hey awesome! Thanks for the reply, will be filling the form out! @AmericanAir" +3690,negative,@united flying tomorrow from mexico to US. Mileage tkts dont show 1k status. Help +3691,negative,@united correct date is 2/11/15! +3692,negative,@united 3 phone reps. None could see I was rebooked so missed that flight.Told to go standby for a nonexistent Late Flightr flight. Did I hurt you? +3693,negative,@united a report was filed with the airport police on 11th and 12th February-I have the police case number if required +3694,negative,"@united can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats." +3695,negative,@united the supervisor on situation- Stacey took all our details-no claim number given to us +3696,negative,@united 1 hour since boarding began and we're still sitting at the gate. #UA507 +3697,negative,@united Tks for reply. PSP employees blamed Late Flight departure on POTUS when main reasons were DVR flt Late Flight & insufficient ground crew to handle +3698,negative,@united took this one just for you. Not a window. Also not fun if you get motion sick. http://t.co/m81rV0blxs +3699,positive,"@united they are all -pilots, FA and ground personnel doing a great job. Weather is to blame... Who do I talk to about that :)" +3700,negative,"@united I find this text funny, considering we are still sitting here because 2 seats need to be changed out. http://t.co/LoLuWfCi11" +3701,negative,"@united #1007 Houston-Bogota with an engine problem, mechanics trying to ""fix"" the problem, safety first, better to change the plane" +3702,negative,@united thanks! Makes sense. Just annoying that it can't be determined better. +3704,negative,@united you have yourselves to blame for giving me the time to get drunk and tell you how I feel about your overpriced sub par airline +3705,negative,@united idea: if u don't want us to be frustrated don't Cancelled Flight flights because your crew overflowed a toilet. Get a plumber +3706,negative,@united I will be patient in my luxurious middle seat on my next delayed flight +3707,negative,@united I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07 +3708,negative,@united please help trace my luggage which was put through without a name tag on 11 February 2014 at Albuquerque airport +3709,negative,@united be patient while I let this string of tweets go out showing people you are bad at your business +3710,negative,@united I think you guys had a half full flight at 4 so you held our overbooked 3pm flight to fill the other one then Cancelled Flightled mine +3712,negative,@united thanks I'll fill out the form that no one reads or responds to. +3713,negative,@united I was patient when they refused to switch my flight Bc of my checked bag then Cancelled Flightled the one I was on +3714,negative,"@united sent DM last week, re: suit regarding your error. No response was given. Please Answer DM or tell me who to send suit to...." +3715,positive,@united Will have to try standby in Denver tonight or will have to Cancelled Flight father son trip till next year. Thx for trying. +3716,negative,@united I wrote to you but got nothing.and I am out of US .It is very simple thing.Will ypu provide compensation for your delay? +3718,negative,"“@united: @qlyss8 We don't want our customers to be frustrated. Thank you for your patience. ^JT” A lovely sentiment, but not a $180 one." +3719,negative,@united 4 different departure / arrival updates for UA304??? In 1hr. Please! +3720,negative,@united nope. Really. No window at all for 10A. 10F has one. 8 and 11 has one. None for 10A. So sad... +3721,negative,"@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?" +3722,positive,"@united well, thanks for not charging me for switching my two Cancelled Flightled flights anyway. That was pretty nice. #stillmakingmepoorthough" +3723,positive,@united well it IS John Hughes' birthday. But I will stick w the plane & hold off on trains & automobiles. Gate workers are doing well. +3724,negative,@united - my son left his tablet on plane. Am out of country and can not call easily. Is there an email to contact? +3725,negative,"I will, if you can show me where this new program is beneficial to your longstanding loyal consumers... @united" +3726,negative,@united all i hear is blah blah blah ....you shoulda used that $400 to buy a @burningman ticket instead. & ill be driving there not flying +3727,negative,"@united yes, supposed to be here by 6PM. I have a Board Meeting tomorrow. Fingers crossed." +3728,negative,@united thanks for not letting me switch flights Bc I had a checked bag then Cancelled Flighting my flight forcing me to take another 3 hrs Late Flightr! +3729,positive,@united thank you! Love united!! Have 4 flights today! +3730,positive,"@united Just did, thanks for checking! :)" +3731,negative,@united just informed you don't reimburse for issues due to weather. this is why your flights keep getting Cancelled Flightled--Thor hates you +3732,negative,"@united Midland couldn't get our bags to connect on our Intl flight to Sydney, so have to get em in LA & check em in there." +3733,negative,@united this may be the last time I fly your airline. +3734,negative,"@united Is your company motto: ""I do not care!!!"" I heard several times from your employees to your clients in the past week."" #idonotcare" +3735,negative,@united you should tell that to the staff at LAX then. I boarded group 5 at the very end of the queue as a Gold member. Thanks for nothing. +3736,negative,"@united Missing crew, passenger doc problems, frozen toilets, and now we're off the plane. Give me my money back. UA3466" +3737,positive,@united Fantastic job by your people today on ua22 from Dublin. A jam packed plane but the crew was wonderful!! +3738,negative,"@united there was 20 min to departure, no one waiting. On being pressed ground staffer threatened ""do you want to get to SF today"" #fail" +3739,negative,@united flying lax to Sfo and system won't let me check in. Your site tells me to do it through @AirCanada and they tell me through you. +3740,negative,"@united and btw, the @Virgin and @JetBlue managed on time departures same time same destination- & wouldn't take away a 9year old kids bag!" +3741,positive,@united can I just go ahead and live in your premium cabins? I'm in heaven now en route to LHR +3742,negative,"@united feeling poor on the church-mouse level here, 180 dollars is enough to make a grown man cry. I'm not a grown man but tears happened" +3743,negative,@united sure but the plane is an hour Late Flight! Your ontime departure ship sailed away a long time back! +3744,negative,@united UA6002 MLI->DEN. Will miss connection UA3530 DEN->YEG due to delay. +3745,negative,"@united How come you are the ONLY airline, of 90+ flights last year that makes me check my carry-on. Not even gate check...baggage claim?!?" +3746,negative,@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse? +3748,negative,@united yes of course I have. Is this how you treat customer with no recourse? +3749,negative,@united I will be stunned if my bags are in Hartford with me. The ORD ground crew only had an hour to move my bags 200 yards +3750,negative,"@united Can someone assist me with my DM's? Waiting 1 hour on phone, 2 hours on Twitter." +3751,negative,"@united Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer." +3752,positive,@united thank you! +3753,positive,@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates. +3754,negative,@united As a Million Miler I've been delayed plenty. NEVER in the amateurish way@SilverAirwsys does it. I'd be embarrassed to be affiliated. +3755,negative,"@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found." +3756,negative,@united Another delayed United flight. I should not be this surprised or upset. I'm mostly disappointed I have to Cancelled Flight my trip with my dad +3757,negative,"@united still can't dm, it's LH7631 on 21/2/15" +3758,positive,@united Thank you Margo at Houston's Bush Intercontinental for getting me home earlier. +3759,negative,"@united, I booked our flights w/ @WestJet. I saw the same prices each time I searched. It wasn't the least bit frustrating. #customerservice" +3760,negative,"@united, Thanks, but I didn't want to see 'we've started your flight search over' OR 'the fare & rules for this itinerary has changed' again" +3761,negative,@united my cats flight was delayed 1+hour she will be arriving to Hawaii after 5 & I won't be able to pick her up until tomorrow 😭 +3762,negative,"@united I did not, my mind was on getting to the next flight." +3763,negative,@united now you've lost my bags too. At least nobody has done anything to help out. This is absurd. +3764,negative,@united What's up with the reduction in E+ on 737-900s? 1K who can no longer confirm E+. Forget upgrades - just want legroom. #unitedfail +3765,negative,@united offered me a voucher to switch flights. Now voucher offer doesn’t exist & the gate agent switched me to a delayed flight! +3767,negative,@united I usually like flying with you guys but $200 fee to use my credit seems ridiculous #notcool #exhorbitantfees +3768,negative,"@united Thanks, but not so much the missing bag as the nonexistent staff at this apparent remote outpost (busy airport for city of ~1M)." +3769,negative,@united my friend lost luggage on flight 1547. What to do? +3770,positive,"@united sweet, follow back and I'll get the dm off" +3772,positive,@united all good! Next flight was a little delayed so it all worked 👍 +3774,negative,"@united Just boarded UA1297, was refused from carrying overhead bag as no space, in plane now with loads of space #fail #customerexperience" +3775,negative,@united get your act right! You just lost customers because your staff wouldn't let us take our approved carry-on on a half empty flight! +3777,negative,@united Held up for almost 45 minutes and then promised free movies and it didn't work and neither did the wifi that was paid for. Boo :( +3778,negative,"@united Nice ""partners"" you have. The delays keep increasing every 20 min @FtLauderdaleSun @orlandosentinel http://t.co/1AtEafnC6R" +3779,negative,@united UA1740 just admit you have no clue when flight will leave Denver. #unfriendlyskies +3780,negative,"@united yep, after long waiting on the phone we managed to rebook it. Hope it will be a pleasent one. Thanks for ur help." +3781,negative,@united Just had the worst experience ever flying with you +3782,negative,@United UA1740. As the inbound flight dep time gets closer you push it back 15 min. You've been doing this for 2 hrs. +3783,negative,@united why is my flight from mke to ord getting delayed? Our gate attendant is not communicating! +3784,negative,"@united my plane sounds like a DJ scratching is this normal? If so, will this eventually be a new entertainment fee." +3786,negative,"@united how can i trust United with future Flight Booking Problemss when a confirmed, ticketed and purchased ticket is Cancelled Flightled after the fact?" +3787,negative,@united rebooked. This one is Late Flight too. +3788,negative,@united 2nd Late Flight flight today +3789,negative,"@united if u miss first leg of ur flight, you have to pay hundreds of $'s just to keep your second leg? How much to keep my earned miles?" +3790,negative,"@united 3586 from IAD to BUF. Incredibly loud, and like a third world 70s inner city metro bus. #lowstandards http://t.co/m67WnBglXQ" +3792,positive,@united Boeing 777 Star Alliance short finals @Heathrowairport 27L on an amazing winters morning #777 #Avgeek http://t.co/owMaXOyEhZ +3793,negative,@united 16 days for one flight and 8 for the other (roundtrip). +3794,positive,@united I am blown away by stellar #custserv !! Thank you <3 http://t.co/JOrEScfb4x +3795,negative,@united your overall experience of flying is not friendly +3796,negative,@united a good start would be to warm the plane before the departure time so the flight isn't delayed due to frozen water lines. +3797,negative,@united annnnddddd I'm going to lose my first class seat on the flight they shuffle me to +3798,positive,@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone. +3799,negative,@united 6 hour mechanical delay...killing me +3800,negative,@united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days. Please prove me wrong. +3802,negative,@united. Thanks United for the no running water and Late Flight flight from Grand Rapids to Denver +3803,negative,@united KN: not allowing me to bypass the receipt # on the refund request form. Never received receipt email. charged http://t.co/Cju102xP2k +3805,negative,@united When will that happen? It really confuses when the 1st content to come on the 6in screens is about how technology forward United is. +3806,negative,"@united you mean like my mailing address and rate? By the surliness of my United ""coworkers"" I'm guessing our benefits aren't great." +3807,negative,@united I already sent feedback and your reps are who told me about the priority. I'm speechless at your system +3808,negative,@united just because you are a monopoly in @flySFO doesn't mean you treat your frequent fliers like crap. +3809,negative,"@united Yeah, bag is on the way. As per usual. I'm actually getting used to getting it delivered to me, its kind of nice in a sense." +3811,negative,@united Why does it take 4-6 weeks for a new MileagePlus Premier card to be sent out? #stillwaiting #doesntfeellikestatusyet +3812,negative,"@United Wonder why people hate dealing with airlines? Ridiculous and inflexible ""policies"". I need a phone number and a resolution. Now." +3813,negative,@united LE2V9D pnr numbered flight. The first leg is Cancelled Flightled due to bad weather in iatanbul. How can i make a reFlight Booking Problems +3814,negative,"@united (2/2) It suggests that if can't confirm cert at time of Flight Booking Problems, I should assume that it may never clear. Didn't used to be that way" +3815,positive,"@united Thanks for explanation. It seems like an odd incentive structure, tho, because it dramatically diminishes the value of the certs." +3817,negative,"2/2 @united You don't really care about our comfort, you care about profitability. That's fine, just own up to it. #unfriendlyskies" +3818,negative,1/2 @united Just be honest with your customers. The new seats are designed to fit more rows on the plane. More rows = more money. +3819,negative,@united missing this wedding because of these delays would not be cool +3820,negative,@united Designed to deter people from forgetting things or to provide more storage space? The article says the latter #unfriendlyskies +3821,negative,"@united what do you think missing meetings is worth? A flight voucher? I fly all the time, so what would make it right?" +3822,negative,"@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA" +3823,negative,@united why is it so hard to add in meal preferences AFTER I booked tickets? I forgot to do it & it's now impossible! I even called. +3824,positive,@united it's amazing really. +3825,negative,@united Learn to hold connections. They texted me there is another flight Late Flightr - my connection hasn't left and were pulling into the gate +3828,negative,"@united its ridic you cant transfer credit, you have my $400 & youre taking $200 of it for Cancelled Flightling. Atleast let me keep the credit damn" +3829,positive,"@united thank you. There was one here a few months ago, but none now. Weird you don't have a club in one of the busiest airports in the US." +3830,negative,@united a plane took our gate and now we're just waiting in a lot at DIA +3831,negative,"@united I have a flight from omaha to chicago (en route to NYC) and they are seating me and my partner separate, please fix this res# ILC0HP" +3832,negative,@united - with airport self checkin your only option I'm now your employee. Training was a bitch. Send my paycheck asap. +3833,negative,@united on your website it says 10 days. Its been 16 and counting. +3835,negative,@united the lack of customer service is astounding https://t.co/72RMpkOGwu #2daysofhell +3837,negative,@united my bag is a few days Late Flight to me and this is like the 3rd time in the past couple months. Where my free miles at?! +3838,negative,@united of course but they were just as helpless as everyone else . +3839,positive,"@united Flew ORD to Miami and back and had great crew, service on both legs. THANKS" +3840,negative,@united 65 and 72 year old flying to Tokyo for vacation both with bad knees and this happens https://t.co/72RMpkOGwu @cbcallinaday @CBCNews +3841,negative,@united another week has passed and I hoped that I would have had a response by now +3842,negative,@united there's no reason it should take 7-10 days to respond. +3843,negative,"@united yes, I know that. The question is ""why is that still the case""? #fail" +3844,negative,@united There are Exit-Row window shades in approx 11% of the windows of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX +3845,positive,@united no worries Your customer service gets a bad wrap but just spoke w agent who saved me huge amounts of time & apologized for yesterday +3846,negative,@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united +3847,negative,@united perhaps you could fix this? https://t.co/72RMpkOGwu and this https://t.co/901HLNgBtX #answerthis +3848,negative,@united My wife and I will be sharing this dreadful experience. Don't pretend UA cares about young girl traveling alone # United Airlines +3849,negative,@united JH: going to process my refund for wifi. its asking for a receipt #? I never received an email- you guys just whacked my credit card +3850,negative,.@united Don't post a link to an article that verifies the initial complaint with 20+ comments saying the same thing. @harris +3851,negative,.@united Will breaking them in somehow make them longer so that they don't cut off the circulation in my legs? #unfriendlyskies +3852,negative,"@united But why do people with no status get to buy an upgd at much less than cost ahead of premiers with earned ""confirmed"" certificates?" +3854,negative,"@united worst agents in US at Ft. Lauderdale Airport; passengers stand in line, getting status alerts & still didn't make an announcement" +3855,negative,@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR. +3861,negative,@united This is with regard to a flight from a couple weeks ago. I'm very frustrated with your policies & expressing that. +3862,negative,"@united thanks for reaching out. The seat was hard, not enough cushion. OK for short flight. BTW, UA6465 flight and crew were great!" +3863,negative,"@united surprise me. Otherwise, the flight is over and I don't have a good feeling about your airline." +3864,negative,@united we have been told that it's lost...you guys don't know where it is +3865,negative,".@united: Just landed. A day Late Flight with almost no sleep, but here. I feel sorry for the woman I consoled who's mother died during the night." +3867,negative,"@united Disappointed,UNITED did NOT feed small CHILDREN on a 5 & half hour flight (Honolulu to Los Angeles), Appalling, ESP food waspaid for" +3868,positive,@united Thanks to supervisor Miriam who provided me with great customer service. #finally +3869,negative,@united Filled out at the airport as part of a long day made longer. +3870,positive,@united -today the staff @ MSP took customer service to a new level. My father passed away last night & you helped me get home today! Thanks +3871,negative,"@united UA6255 delayed out of #winnipeg because the plane was ""frozen""! #fail Will I make my connection on UA1059? #tightconnection #Denver" +3872,negative,"@united delayed about 8 hours because of missed connections due to mechanical issues on 1st flight. rebooked, but please call me 9148445695" +3875,negative,. @united you know your updates every 6 hours telling me you don't know where my bags are is also equally irritating. #ColtsMissingBags +3876,negative,@united you are lightyears ahead of the security control at Newark airport. They wasted 40 precious mins w bad efficiency. #frightening +3877,positive,"@united Great, thank you!" +3879,negative,@united 1627 to Montego Bay going back to gate bc 1person was Late Flight? Awful service for all of who came on time!! +3880,negative,@united right... Are you guys charging for the air we breathe next? +3882,negative,"@united in other words... sorry, not sorry. Plenty of other airlines... and I travel A LOT." +3883,negative,@united delayed agAin by United. Gate agent was borderline rude when I asked her a flight status question. What is happening to United? +3884,negative,@united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP. #letsworktogether +3885,negative,"@united just give up. Your service is terrible. If I wasn't forced to use United on certain routes, I never would." +3886,positive,@united Club in Denver is dope 👌 +3887,negative,"@united I'm checked in, agent wouldn't tag my bags at 7am. Now I'm standing in line hell." +3888,negative,@united we are never going to get to out gate at this rate. +3889,negative,@united this is getting ridiculous. Now we're missing our connection. +3890,negative,@united Couldn't use the confirmed upgd cert you gave me b/c you decided to sell anyone a biz seat for $299. Why do you bother giving them? +3891,negative,@united I locked myself out of my account and needed access to book a flight. +3893,negative,@united any chance you can troubleshoot check ins at @FlyYOW ? We're at 20 minutes per person. +3894,negative,@united how on earth could you close the united club in Atlanta? What a major #fail at an airport of this size +3895,positive,@united sorry to hear outsourcing plan. Boise is best staff/cust service in the country. #boise +3896,negative,@united -LGA-ORD UA 711. Did not get agent name. Argument over baggage policy. +3897,negative,@united yes staff were rude and unempathetic. I needed jacket and tablet by 4 got at 11. If u take carryons cause plane full.don't lose em! +3898,negative,@united Monday evening. +3901,negative,@United ticket counter Masters out of SMF not very helpful. +3902,positive,"@united cool, thanks." +3903,negative,@united my baggage is in shannon now so never mind u can work on giving me some $$$ back now +3904,negative,"@united if you're listening, why are you the lowest provider of inflight wifi? Get with the times!" +3905,negative,@united that's funny because I emailed @VirginAtlantic once and they found it hadn't left LHR. In the mean time stuck with no bag in NYC!!! +3906,negative,"@united is the biggest joke of a company,I will never fly with them again! 3 days now waiting for my bag, they don't even know where it is!" +3907,negative,@united why haven't you updated that flight 4411 is delayed? Super frustrating +3912,negative,"@United what the...? I go into the ""all airlines lounge"" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted" +3913,negative,@united Y do U not reply to customer refund forms??????????? #unitedairlines +3914,negative,@united <<<<<------- shoddy customer service. Of no use whatsoever. #unitedairline +3915,negative,@united <<<<<<-------- do not reply to emails? +3916,negative,"@united it has now been 16 days since i applied for my compensation? + +Y have i had no correspondence" +3918,negative,@united submitted customer care form Jan 7th. Still no response. A little longer then 7 - 10 business days +3919,negative,"@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones" +3920,negative,"@united @laurasbrown5 What does ""dealing via email"" have anything to do with a crappy web form that is not made for mobile devices" +3922,negative,"@united @PGATOUR @NTrustOpen Next thing you know, United will believe they are above the DOT and take them to court. United is anti-consumer" +3923,negative,@united @PGATOUR @NTrustOpen I read that last hashtag as Go F United. Makes sense since they F us by Cancelled Flightling ticketed reservations +3926,positive,@united You delayed a connection for customer service today now I'll be able to pay my final respects to a dear family member. Thank you :) +3928,negative,@united @gg8929 I'm sorry United isn't able to keep its word 'cuz their IT is totally inadequate but they still says it's a customer fault! +3929,negative,@united How can you not know where my bags are? You knew where they were 6 hours ago. You are killing me! Worst service. Ever. +3930,negative,@united Stop pretending you care about the welfare of my daughter. United Airlines had the opportunity to help n failed # United airlines +3931,negative,@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail? +3932,negative,"@united ok, I have that, pretty sure I had it before too but will wait and see what happens...." +3933,negative,@united Checking tracing information. You got 2 numbers wrong in my phone number & how did a turquoise duffle bag become a black laptop bag? +3934,negative,@united treats service members like crap never flying again with them #UnitedAirlines @CNN +3936,negative,@united What is the point of a UPC code on checked baggage if you can't tell me where my luggage is? Vacation- day 3: trying on swimsuits... +3937,negative,@united why are your SFO->BOS nonstop flights not competitively priced with those of JetBlue and Virgin? $179 vs $324. Identical times. +3938,negative,@united how come I have no baggage updates. +3939,negative,"@united Thanks for your response. Bags came, but it was a long wait and priority tags weren't honored at all. Disappointing" +3940,negative,@United @UnitedAirlines and the hits keep on coming. http://t.co/44ZHmfDIW6 #unitedfail #unitedwithivy +3941,negative,"@united hi JH. Yes please. Since I lost almost a whole day on the way out, could you help me change my return for one day Late Flightr?" +3942,negative,"@united 3 hrs searching for flts, find 1 on site & can't book the $ offered bc 1 seg isn't really available. #lies #falseadvertising" +3943,negative,@united next flight? Don't think I'll be spending anymore money with you guys ever. It was that bad. +3944,negative,@united are my bags here yet? They were at Palm Springs airport. I was at LAX. How come I beat my bags here. +3945,negative,@united why couldn't you have changed the tire of my delayed UA1127 flight when it arrived instead of waiting until boarding? +3946,negative,@united A generic form with tons of fields asking for info you already? Expected more as a premier platinum. Another #servicefail +3947,negative,"@united, wtf is your username and/or email addr signin STILL unavailable? Been trying to login since Sunday" +3949,negative,@united I want my bags. There is vital equipment in there. You are royally screwing me. I'm cranky and want an update. +3950,positive,@united you guys have such big hearts.. keep up the good work +3951,negative,@united Flight 512 had sime of the rudest flight attendants. I was run over by the drink card and had a flashlight dropped on me. #noapology +3952,negative,"@united I am VERY disappointed with @SilverAirways as your partner. No communication, 2 extremely Late Flight flights. Really, all around horrible." +3953,negative,"@united unless it's on you guys, im good." +3954,negative,@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol +3956,negative,"@united missed connection, wrong city, bags at Palm Springs, but not at hotel. I am seriously tired of being treated this way." +3957,negative,@united Where are my bags!!! They weren't in LAX like your promised. 9 out of 10 things today were a mess today because of you. +3958,negative,@united dang... I thought I was in a teleportation device! Ua514 +3959,positive,@united received my bag. I appreciate taking care of the matter and following up! +3960,negative,@united still haven't received a response. Please direct message me for my contact information. +3961,negative,@united I've been waiting on my bag in IAH for 45mins. They're only 4 freaking people on that flight waiting for bags. Fix this!! +3963,positive,@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD +3964,negative,@united RTB>IAH 2/17 First class. My wife (Global Services) and I had headaches due to our neighbors smoking e cigarettes. Contact me pls +3965,negative,"@united ""federal regulation prohibits you being separated from your bag""...yet you lose our bag and that's okay" +3966,negative,@united tried to check it 40 mins before a flight rather than 45 mins and we are stonewalled by your employees... +3968,negative,@united do you guys have any working planes? +3969,negative,@united we just almost had a major accident on ua3710 ... How about passing on some information to those of us waiting on plane!!! +3970,negative,"@united again, you said to go take the time to go there, knowing what the issue was, and knowing you won’t fix it." +3971,negative,@united 3 hour delay plus a jetway that won't move. This biz traveler is never flying u again! +3972,negative,@united my son is a passenger on flight 3710 from Chicago to Toronto. The plane came within feet of colliding another plane and is stopped. +3973,positive,"@united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2)" +3974,negative,"@united Yes. It was the airport person who told me the bag was still in Nashville, when I filed the claim. (1/2)" +3975,positive,@united The only thing you fella have done right today is get me to the pacific time zone. +3976,negative,@united Ugh. My bags were sent to Palm Springs and not to LAX as promised. They better be at the hotel when I get there. +3977,negative,"@united Direct Messaged you, didn't hear anything back" +3978,negative,"@united yup, it just happens way too often...5 times in the last 12 months" +3980,negative,@united so who does handle bag issues? And why wouldn't you put me onto them in the first place? +3981,positive,@united big up the pilot of 644 for turning 1hr on the tarmac to just a 20min delayed arrival +3983,negative,@united Holiday of a lifetime to New York ruined because you lost my luggage and have failed to find it since Sunday! #wontflyagainwithyou +3984,negative,@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag... +3985,negative,@united when will you offer real food in american clubs like the amazing food you offer in Heathrow? +3986,negative,@united once again my bag is lost when I travel united!!!! Please do something +3988,negative,@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR... +3989,negative,@united - flight 1114. Unfortunately this isn't an isoLate Flightd incident. I haven't waited less than 20min in years +3990,negative,@united did I mention one bag is an infant car seat & we've been stuck with yr poor replacement on icy mtn roads +3991,negative,"@united this is in ur Hemispheres magazine. I'm open to what will u do to make the ""flight more pleasant."" http://t.co/VrQDpqEPFW" +3992,negative,@united hard to believe since your staff @ SFO checked them under someone by the name of #ritacomo who flew to EWR the same day. +3993,negative,"@united it's Late Flight... I'm tired and understandably edgy for trying to catch my flight. I wasn't chipper, but I def was not rude." +3994,negative,"@united rude cust ser agents busy chatting, then yelled bc I took pic. Put me stdby when seat. Diff agent gave me seat 30min Late Flightr. Platinum" +3995,negative,"@united I am a frequent user. Congrats u only lost my bags once in 20 years. Problem, it was today and your staff were rude!😢 still no bag!" +3996,positive,@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport. Much thanks! +3997,negative,"@united Yes, though they have not located the bag yet. It was a lovely flight outside of that." +3998,positive,@united Got me home amid snow & Cancelled Flightlations; delivered bag w/o hassle; plus no wait on phone & an upgrade. Thank you! +3999,negative,"@united My wife has been on the phone several times for past 3 days, with no result." +4000,negative,@united so you are saying that customer care does not report to anyone? Their response is humiliating for a company that serves the public. +4001,negative,"@united #unitedairlines so my feedback is for your benefit, not for you to correct your atrocious customer service? Good to know" +4002,negative,@united #UnitedAirlines fill out form and never receive response? I expect remedy. We can travel another airline and Cancelled Flight as members w u. +4003,negative,"@united 12/13EWR-LAX UA1151 my seat/armrest broken discover after takeoff. flight full.FA filed report, who to chat with for partial refund?" +4004,negative,"@united so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it?" +4005,negative,"@united so, I made it all the way to the airport, and they say they won’t fix the handle. I showed you this problem, and you said to go…?" +4007,negative,@united then why do you bother responding? Your customer service is THE WORST. Never using you guys again. +4009,negative,@united free hotel doesn't make up for such poor customer service and disregard +4010,negative,@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting. +4011,negative,@united mechanical delay occurred in Houston earlier today re: their flight to ORD +4013,positive,"Cc @DadBoner #boldflavors “@united: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options""" +4014,negative,@united thx for checking in. Never got through via phone. On hold over hour. How long is too long to wait on hold? Ugh. #csfail +4016,negative,@united how else would I know it was denied? +4018,negative,"@united You allow shady 3rd party services to sell your tickets and then refuse to help the customer, who's left holding the bag. +#flyunited" +4019,negative,@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice +4020,negative,@united which now has maintenance issues with an undetermined amount of time until the mechanics even arrive +4022,positive,"@united be ""Chicago's hometown airline"" care about your neighbors #SaveTheDiagonals #FlyQuiet #ORDNoise" +4023,negative,@united @annricord $856.81 the cost of one of the round trip tickets. +4024,positive,@united Give Cyndi & Troy each a gold star. +4025,positive,@united our flight attendant @superben was super helpful in finding a bag we left on a flight today. Excellent customer service. Name fits. +4028,negative,"@united I can’t go back to the airport, I’m working, and won’t have time. Are you telling me there is seriously no other way?" +4030,negative,@united 3875 to Denver which we are supposed to be boarding right now but has yet to land +4031,negative,@united I've been doing this for 15 years and I've never had this many issues with any other airline. +4032,negative,@united haha that's fine. Still won't fly @united ever again. Seems like you guys have more problems than anyone else. +4033,negative,@united note: they are traveling w 2yr old. Unreal +4034,negative,@united and that plane was staying overnight at the next airport - ROC. U can make up 10 min in air but instead of waiting u leave EARLY +4035,positive,@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service. +4036,negative,@united mechanical issues causes delay and connecting plane at ORD only needed to wait 10 min for them. Refused and left early instead. Wtf +4039,negative,"@united I'm on one of your 757-300 between JFK and LAX.When r u upgrading planes?Plane has no Screens,lousy seats And that's in UnitedFirst." +4041,positive,"@United Bringing your ""A"" game with premium cabin dining. Nice! https://t.co/zgOQoxjBQY" +4042,negative,@united you already have vomit so you are halfway there +4043,negative,@united is amazing how hard is to talk with customer service! !! +4044,negative,"@united fair enough, but it stinks to be the passenger on the plane that leaves the gate then sits on the tarmac for an hour before takeoff" +4045,negative,@united they held the flight for our group of nearly 20 people. +4046,negative,@united you guys suck. You delay flights but can't hold the connectors 10 minutes??? #WorstAirlineEver +4048,negative,"@united time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United" +4049,negative,"@united it was an international flight, and we didn't get our new eta until we were in the air." +4050,positive,@united - I think she was having a rough moment w/ a bad passenger from an earlier flight. Things got considerably better. Thanks! +4051,negative,@united - thanks for the rude customer service and 3 hour delay. It really helped me timing wise for my afternoon meetings. Hello @Delta ! +4052,negative,"@united Useless response. I need a functioning wheelchair, not a customer care form to fill out." +4053,positive,"@united awesome. Thx. And thx for replying so damn fast, sure as hell beats 80s cheeze hold music!!" +4055,negative,@united $55 cab ride to dfw from love got me my bag. Reimburse? +4056,negative,@united @gg8929 Unbelievable hypocrisy!! +4057,positive,@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job +4058,positive,"@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere" +4059,negative,"@united On top of this, a CSR went ahead and hung up on me after I called United to discuss this." +4060,negative,@united now finally in memphis. Landed 30 minutes ago. Still no bags. Paying for a service that just gets worse... +4061,negative,"@united thanks for a terrible experience at EWR. Customers should be treated as a priority, not as an inconvenience #tryagain" +4063,negative,@united The third wheelchair is broken! http://t.co/tvk0PyxQv5 +4064,positive,"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!" +4065,positive,@united ooh thanks! +4066,negative,"@united my flight was at 1 pm. Still at the airport gee what service. Do they care, nope. Delayed until 7:55." +4067,negative,@united very disappointed in CC. Purchased ticket online w/ voucher and charge full amnt. Would not hold price after refund. Unacceptable +4068,negative,@united exactly it states a secure document is a nexus card. It does not state a passport must always be also presented. Read it +4071,negative,I feel completely cheated @united. I read your commitment to customer service via website and def did not get service suggested there. +4072,negative,"@united @annricord 0162431184663. +3 of your agents said we would be refunded. Agents said United should never have sold us the ticket." +4073,negative,@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff +4074,negative,@united IT-problems with the link? #3thparty +4075,negative,"@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5" +4076,negative,@united Why do I pay more for Coach Plus to be told preboarding that all overhead bins will be full for me +4077,negative,@united can I get some help changing a ticket. 40 minutes on hold and counting.... +4078,positive,@united thanks for all the help! Totally appreciate it and you made it super easy too +4079,negative,@united was told by Supervisor that United disconnected their customer support # so there was nobody to address it now. #igiveup +4080,negative,@united Your MileagePlus signup page is broken. +4081,negative,@united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours... +4082,negative,@united FYI: continuous texts and emails I am getting about the delay while held captive on the tarmac are not that helpful. +4083,negative,"@united so, not only were you Late Flight, you broke my luggage handle. You paying for a new one? http://t.co/nYVV1X3d67" +4084,negative,@united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun +4085,negative,@united once again your customer service rep was rude! I asked a question and in turn got attitude. Jane was no help. Disgusted again! +4086,negative,@united can you not see the thread? +4087,negative,@united poor old United: never seem to get the response right :) +4088,negative,@united obviously the staff at EWR - United or otherwise have not seen your ads about - being FRIENDLY and helpful #ewr worst airport +4089,negative,@united also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv. +4091,positive,@united thanks! :) +4092,negative,"Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP" +4093,negative,@united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL +4094,negative,@united eventually. You should approach bags like @AlaskaAir they get it. +4095,negative,@united What if my NYC flight is delayed and I miss my connection to Sacramento from Chicago? +4096,negative,@united said they would give us a refund. 30 days Late Flightr NO refund. +4097,negative,@united how can you not know the weight of our plane after us sitting on the plane for 2.5 hrs? Not convinced your company is safe for flt. +4098,negative,@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected. +4099,negative,"@united if your policy changed, you must advise at the time of purchase. Same if you choose to vary it by airport! We want a FULL refund!!" +4100,negative,"@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united." +4101,negative,@united I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!👎👎 +4102,negative,@united @el_ingeniero don't check your baggage if you don't have to. They will lose it! +4103,negative,@United I'm hoping we don't miss our LAX - ITO connection. Not looking forward to being stuck at LAX overnight with our team....AGAIN! +4104,negative,@united well perhaps you could highlight where that is stated. We travel between Canada & USA on United with only Nexus +4105,negative,"@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!" +4106,negative,@united You make it hard to fly with you. Delayed over an hour and now the plane is turning around & heading back to the gate. #connection? +4107,negative,@united Serious firing needs to happen at HNL. They broke the wheelchair you loaned me after you broke mine! http://t.co/bT37KyrByJ +4108,negative,"@united Call customer service and of course they just say ""theres nothing we can do"" and then offer a transfer and disconnect the line." +4109,negative,"@united Now submitted for the third time, please check and confirm receipt. Have taken screen shots in case it disappears again. Thanks" +4110,negative,@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for? +4111,negative,@united Classic +4112,positive,@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased! +4113,positive,@united Thanks! +4115,negative,@united flight UA3364 been sitting on tarmac for 30 mins with no report as to why...any input? +4116,negative,@united A 3rd party service you use to sell your tickets has ripped me off. Excellent service United is offering. +4119,negative,"@united thanks for that advice, so helpful. Can't believe you guys actually charge people to ""fly"" united" +4120,negative,@united If you have had any issues with United Airlines PLEASE retweet. Paid for a full fight ticket and was given a standby instead. +4121,negative,@united just tried to log in and was told e-mail log in not currently available +4122,negative,@united @gg8929 so why did you Cancelled Flight tickets for thousands of people when you didn't like the exchange rate? #doublestandards +4124,negative,"@united so I wasted 40mins filling in 2 online forms you are telling me you didn't receive, how do I know this won't happen this time?" +4126,negative,@united stuck here in IAH waiting on flight 253 to Honolulu for 7 hours due to maintenance issues. Could we have gotten a new plane!?!? Fail +4127,negative,@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united +4128,negative,@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone. +4129,negative,@united calling that number was useless. Heading to the airport now to pick up my bags. this whole situation seems like a real joke. +4130,negative,@united They couldn't get me first class on any of their flights so I just rebooked myself. +4132,negative,@united I'll be sending/posting complete details of the circumstances surrounding this matter. United airlines should be ashamed. +4133,negative,@United Hidden City forces me into crappy seat even though exit row is available on the first leg. Your support cannot fix. :-( +4134,positive,@united JT thanks for your help I’ll complete the form once we are back home +4135,negative,"@united missed it. Incoming on time, then Sat for 30, then no jetbridge driver...missed a 45min connection from an on time flight..." +4137,positive,@united You might be dealing with frustrated passenegers. hope you all have a great day :) thank you very much for an amazing airline :) +4140,negative,@united yes still need assistance I don't have a flight home due to change in flight u made I miss all connections ! +4142,negative,@united thanks! We would like an apology and a full refund. Please confirm when we will receive. +4144,negative,@united But I got a bad exchange rate so want my money back. Please can you refund without penalty. +4145,negative,"@united My flight UA1159 to Denver for #RMOUG15 has been re-cheduled 5 times. +If I am no show, you'll know why! Ridiculous." +4146,negative,@united you're just using automated responses and don't have the decency to actually care/respond +4147,negative,@united JT the issue is with missed connections early gate closings and zero concern from customer service +4148,negative,"@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!" +4152,negative,@united I did DM the details back on 02/14 when this started with phone number to reach me no reply either online or by phone +4155,positive,@united thank you! I wish the lady in Little Rock had told me that in the morning when I asked her +4156,negative,@united no claim number. Haven't been back to iAd baggage since. Is there a phone I can call to speak to someone? +4159,positive,"@united Thank you for the speedy response! I figured it may be something of that nature. You guys and your ""fine print,"" haha" +4160,negative,@united worst service ever 😈 +4161,negative,@united thanks for your attention. I would actually like to make a specific complaint about customer service at DCA. What is my best option? +4162,negative,@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice +4163,negative,@united I am furious. You're firm is a disgrace. Despite all our efforts you did zero to protect our daughter. All alone at night # United +4164,positive,@united holy high speed internet batman! Speeds at United Club at IAD are insanely fast! Thanks +4165,negative,@united Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain. +4167,negative,@united Flt 4487 is having some MAJOR delays bc ground crew was so SLOW. The flight crew has been terrific. Been 2 hours on the ground..😡... +4168,negative,"@united sorry, I hate united. i won't get to see my family until Thursday" +4169,positive,@united Thanks for the timely service & great staff getting my wife and me to and from Cancun this past week for our honeymoon. +4170,positive,"@united done just now, thanks." +4172,negative,"@United Your customer service for Mileage Plus customers is a disgrace. I just spent 45 min on the phone to reset a pin number, with no luck" +4174,negative,@united All these changes. Way to stick it to your Premiere 1K loyal customers. Why make things harder for those that loyal to you? +4175,negative,"@united thanks for the offer, but I finally made it to my destination, albeit hours Late Flight." +4176,negative,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines. +4178,negative,@united it would be super if you paid as much attention to actual fliers as you do to credit card holders. +4179,negative,@united I travel a lot and I get it. You're still my fave but EWR to Cleveland w/40 min layover to connect to DC = our best option? Come on. +4180,negative,"@united 3pm and my bags still not here. not even a courtesy toiletries kit. not the flight experience I was expecting, very disappointed." +4181,negative,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. Done flying #UnitedAirlines. +4183,negative,"@united flight 86 LAX-IAD, back rows NOT CLEANED prior to boarding. How gross is that to find used tissues in your seat? Please." +4184,positive,@united thank you! 😊 +4186,negative,@united plus you horrible seating and poor customer service everywhere I've flown. now you take away the mileage program..horrible +4187,negative,@united you'd learn if you listen to your customers...you do want you want...@VirginAmerica asks their customer what they want +4188,negative,@united customer service 👎 +4189,negative,@united Priceless. United stranded my daughter at O'Hare. United did zero to keep her safe.....alone on a plastic chair for 9h! # United Air +4192,negative,@united 3359 which you finally Cancelled Flightled. +4193,negative,.@united what link? Those are all the email offers u sent me in a year to buy/transfer miles.The last 1 just expired http://t.co/ZZPs5ywVE2 +4194,negative,@united thanks finally made it.. Missed meetings but what can I do now? +4195,negative,@united Our flight was originally supposed to leave at 1:40pm & now we won't leave until 5. This is the 2nd time this has happened +4196,negative,"@united Supposedly, they're out for delivery. I'll believe it when I see it." +4197,negative,"@united Thank you. Yes, I was hoping to speak with someone directly, but appreciate the link nonetheless. :)" +4198,positive,@united Sure did! Only waited about 15min. Yay! +4199,negative,"@united Hi JH, my experience with United has been entirely disgusting but yes, I'd like assistance in getting compensated for my bag." +4200,positive,@united took this picture on Thursday. #awesome http://t.co/IVGpZSjtkW +4201,negative,@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993 +4202,negative,"@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years." +4203,positive,Is expiring the @united offer to buy or transfer #United #MileagePlus miles with discount? Many offers during a year http://t.co/6tz6imqZlG +4204,negative,"@united no, it was 2 flight Cancelled Flightlations (one due to weather, one mechanical) paid own hotel, bag held in transfer. No voucher/compensation" +4205,negative,@united i got email that my reservations got Cancelled Flightled and i will be refunded. Nothing got refunded as of yet +4206,negative,@united So what do you offer now that my flight was Cancelled Flighted and I'm stranded away from home and work? +4207,negative,@united you are really trying me today. +4208,positive,@united looks like I'm settled in to where I'm going. Thx. +4210,negative,@united no they were to busy taking to each other and I needed to get to an audition. +4212,negative,@united quick response offering assistance but lack of follow through - not really the service I was expecting +4213,negative,@united Stuck in IAD going on 6 hours waiting for a ferry flight from Nashville that u can't tell when it will arrive?!! Ridiculous!! +4214,negative,"@united flt 4567 no gate agent, no announcements. So unprofessional. Time to go back to @Delta" +4215,positive,"@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class." +4216,negative,@united flt. 4567 departure time has changed five times in the last 20 minutes. Why don't you figure out a solution and announce once? +4217,negative,@united bags are still in Houston since Friday and still have not been reimbursed the baggage fee. +4218,negative,@united who can tell me where they are? +4219,negative,"@united flight 4567 have already been Cancelled Flightled once, been trying to get home two days. Staff being very unhelpful." +4220,negative,@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats! +4221,negative,@united flight 4567 agent now wandered off. Pilots came out looking for her. Went to charge her personal phone which she'd been txting on +4222,negative,@united waiting for flight 4567 to memphis. Incredibly rude gate agent waited until after departure time to announce delay. (1 of 2) #rude +4223,negative,@united I don't see how I need to spend an extra $100 bc of ur equipment failure. +4224,negative,@united I don't need to make any changes. I reserved my seats when I bought my tickets and there was an error & now there are no comp seats +4225,negative,@united its 2015 and no power outlets at the seats on a 6 hour flight to California? Seriously? This is why airlines are failing!! Pathetic! +4226,negative,@united thanks kp but luckily my transfer has maintenance issues and is still delayed so I didn't miss my transfer... +4228,negative,@united - could you please send me a phone # to the refunds department? We have submitted our claim through email without success. +4229,negative,"@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home." +4230,negative,@united flight 441 on 2/4 was delayed over three hours because the pilot never showed up! +4231,negative,@united I just need to get to RIC tonight. I've been in EWR for 24hrs now. +4232,negative,@united which is why my next flights to Miami will be on another airline. +4233,negative,@united It is super frustrating that the folks at the United Ticket Counter in Pittsburg aren't honoring their own Media Rate! #unitedfail +4234,negative,@united 45 minutes after arrival and no bags for most people. UA469 from den to ewr. How long should we wait until a ual rep comes here? +4236,negative,@united with Karen and found her unhelpful and rude called United at the time & told she could board but Karen would not accept +4237,negative,"@united she has crossed 4 prior times with other carriers and no issue. Karen was rude, untrained and unhelpful I also spoke" +4238,negative,"@united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus." +4239,negative,@united 2 employee yelled at her. 3 employee stood with others whispering and pointing at her from behind counter +4240,negative,@united 1 refused boarding with Nexus. nexus confirmed she should not be refused +4241,positive,"@united on a good note, the 2 employees I encountered @ Newark were fabulous. I was very Late Flight for my connecting flight and they got me on!!!" +4242,negative,@united u lost my bag and would not refund my bag fee? Does that make sense to you? And yes I already called cust svc. They said no. +4243,negative,@United yall tried it with this little bitty plane flying out of boston!! I hate little planes!!! +4244,positive,"@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time" +4246,positive,@united stay warm - I will be passing through Chicago next week +4247,negative,@united the refund request functionality on http://t.co/5IMDckODfx is broken.i get a time out error. +4248,negative,@united @NY_NJairports Only at Newark can you land 15 minutes early but lose all that time waiting on tarmac for a gate. +4249,negative,@united giving up on your direct flight from IAH to Honolulu. 3rd attempt in 3 years - 3rd delay. $7 meal voucher. Wow. Customer service! +4251,negative,@united Nearly 48 hours Late Flightr and still no idea where it is. I will never fly United again if I can help it. +4252,negative,@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't? +4253,positive,@United WiFi onboard 737-800 far superior in pricing and performance (user-perceived bandwidth and Late Flightncy) to recent @GoGo experiences. +4254,negative,@united Second day & attempt trying to leave IAD & I'm on another plane delayed for mechanical issues. Over an hour delayed! +4256,negative,@united when is my plane coming? Been delayed for almost 7 hours. No plane. +4257,negative,@united Not fast enough. No excuse for service between big hubs to have such outdated craft. Southwest has wifi. This is awful. +4258,positive,@united thankful for great service in Newark. Seats fixed and I was seated with my daughter! Fab landing in Fort Myers! +4259,negative,@united my mother's flight was delayed from phl-ord. We're on our way to NRT and the gate refused to upgrade. A platinum. Blegh +4260,negative,@united is Late Flight again. Everyone braved the weather and 40 passengers are waiting for a flight crew. Really! +4261,negative,@united Miserable trip ... lost bag Sat... found Mon... lost again... shipping 2nd day ground Tues... might have it for return flight home +4262,negative,@united spending the afternoon @ Mia. Not your fault. No lounge? Very inconvenient. +4263,negative,@united costumer service sucks! Waiting for a week for a response +4265,negative,@united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime. I guess we'll see. +4267,negative,@united of course I need help. I've been DMing you ladies and gents all day. Your only solution is hope for the best and LAX. +4270,positive,@united Brandi Zabsonre in Denver deserves a raise for bringing delight into a terrible travel situation. big ups http://t.co/TK3aOpdtSQ +4272,negative,"@united I was denied use of a rear facing car seat on UA5025, an ERJ145. Can you confirm the actual policy?" +4273,negative,"@united you better hold my flight to Tucson #5237, just landed in Houston after an hour delay for some minor computer problem" +4276,negative,"@united dropped off a luggage at IAD over 2 months ago for repair from damages haven't heard anything about it since, when do I get it back?" +4278,negative,@united feck guys. Stop Cancelled Flightling flights from EWR to RIC the weather is fine I both locations!!! +4280,positive,"@united @FlyANA_official pleasantly surprised to find ANA has made major upgrades on their transpacific route in flights, planes and service" +4281,negative,@united Step 1: Cancelled Flight flight. Step 2: Don't notify customer. Step 3: Charge them for food while they try to survive their wait. Brilliant. +4283,negative,"@united + besides, no small degree of self-interest. We take that route several times a year & would hate to be in that situation." +4284,negative,.@united we rebooked. But @casleah and I had to split up and take different flights because a pilot ran out of hours? Frustrating. +4285,positive,"@united no worries about the tweets. We all should do what we can to make sure we, as in your tag line, ""Fly the Friendly Skies.""" +4286,positive,@united @jsumiyasu I am thankful to the United ground staff who put me in the last seat on the last flight out. Home Late Flight is still home! +4287,positive,@united I appreciate the follow up. +4288,negative,@united + that's the gist of what the flight attendant told her. +4289,negative,@united BTW is it true you have to remind flight staff after checking in even after indicating meal prefer on your reservation? + +4290,negative,"@united +what took me aback was the response by the flight attendant, who put the responsibility squarely back on passenger's shoulders. +" +4291,negative,@united No but u cld explain how such a disorganized and inefficient company w surly and obviously unhappy employees stays in business. +4292,negative,@united sat at airport for 5 hrs still sitting at gate.. Sigh +4294,negative,@united Gold Star for united- change my flight- miss all connections- but can't accommodate me until a MUCH Late Flightr arrival time-Not HAPPY! +4295,negative,"@united's first-class #cockup +http://t.co/oh7CFv7DHR" +4297,positive,@united Thank you for the new Club at O'Hare. Very comfortable. You made the difficult weather days proficient and enjoyable. +4299,negative,@united did not let me get on the IAH-HNL direct. Now weather delay for my SFO leg. Stop being reactive and be proactive! +4300,negative,"@united Bad coffee, but the juice is ok. #GetPhilz @ United Terminal SFO Airport http://t.co/Sg7IQqFVsO" +4301,negative,@united why am i mot getting my refund? +4302,negative,.@united nothing apparently. I've flown w/ you 4 times in last 3 weeks and 3 of those experiences (incl today) were clusterfucks. +4303,negative,@united didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard... +4304,negative,@united You know what the United Club needs? Power. MOAR power. Insufficient outlets for the #RoadWarrior (ORD) +4305,negative,@united THRILLED to have my carry-on checked against my will by two nasty gate agents only to see an entire empty bin when I boarded last... +4306,negative,@united what if business as usual meant dropping the bully mentality and fostering inspiration for a greater business #EmployeeRelations +4307,negative,"@United - Ridiculous to fly outdated 757s anywhere much less btwn IAH and SFO. No power ports, no Wifi, no personal entertainment. TORTURE" +4308,negative,@united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies +4309,negative,"@united Broken entertainment system on my 8 hour NYC flight, terrible cabin crew service and online complaint form won't work #hopeless" +4311,negative,.@united call my work and tell them it's your fault I'm Late Flight +4312,positive,"@united New Apple crâpe, amazing! Live from UA1207. Really nice crew too. #AmericanAir has biscuits, UA needs them 2 http://t.co/gZ9GqDT7Jj" +4314,negative,"@United is officially the worst, most delayed, and least helpful airline I have ever had the misfortune of flying on" +4315,negative,@united i have items of sentimental value that I'm heartbroken are missing +4317,negative,@united still waiting for a reply +4318,negative,@united please see a flight attendant for what? Why isn't there enough room for over head bags? I carry on to save time!!! +4319,negative,"Wanted to get my bag benefit, but instead get $25 pricing on all three tickets. When adding a card, MP Visa is only option. @united" +4320,negative,@united I tried 2 DM it would not go thru... not sure why +4321,negative,"@united, link to current status of flights/airports? Fly BWI-EWR-MCO this morning yet can't yet tell what any problems are except see snow." +4322,negative,@united I like delays less than you because I'm the one on the plane. Connect me with a voucher +4323,negative,"@united and don't hope for me having a nicer flight some other time, try to do things right. You sold me those tickets with that connetion" +4324,negative,"@united the we got into the gate at IAH on time and have given our seats and closed the flight. If you know people is arriving, have to wait" +4325,negative,@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am. +4326,negative,@SouthwestAir still waiting. Just hit one hour. +4327,negative,@SouthwestAir although I'm not happy you Cancelled Flighted my flight home tomorrow (phx to atl then dca) I am happy on how easy it was to rebook +4328,negative,@SouthwestAir Hello - been on hold for extremely long time. Have confirmation # & can't get boarding pass. Have tried numerous times!! +4330,negative,@SouthwestAir Very frustrated for the loooooong wait time to speak to a live person!!! Cannot get boarding pass for flight tomorrow!! +4331,negative,@SouthwestAir still no update text #2053 & still no response to email fr1/5/2015 SR #256746438028. Feel like yr losing customer service/care +4332,negative,@SouthwestAir your agents were the ones who were rude and unhelpful and prompted my initial tweet. This is so easy to fix. +4333,negative,@SouthwestAir my wife had been in group A in prev. flight but got bumped for some reason. Alone with two kids. At least put her in group A +4334,negative,@SouthwestAir my flight was delayed 4 hrs. I'm 5 months pregnant & supposed to be caring for my mom whose in surgery now. Very upset. +4335,positive,@SouthwestAir thank you so much completely made things right! +4336,positive,@SouthwestAir love them! Always get the best deals! +4338,negative,@SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do? +4340,negative,@SouthwestAir poor performance all around! Paid for Express checkin weeks ago and can't even leverage it #bullshit +4341,positive,@SouthwestAir thx. Make it right. Help Meagan Fouty Brancato fl#2771 dfw gate 4 preboard w/kids - b4 group A please. Please. +4346,negative,@SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting +4347,positive,@SouthwestAir thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy +4348,negative,@SouthwestAir can you have someone call me back? I have been on hold two times today for over 20 min and still haven't gotten through +4350,positive,"@SouthwestAir never mind, I moved my flight to tomorrow. Thanks for the help!" +4352,positive,@SouthwestAir I managed to get sorted out over the phone. Good luck dealing with the snow in Texas! +4353,negative,"@SouthwestAir has grounded 2 flights b/c of equipment problems & been rude to my wife, traveling alone w/our 2 young kids. never again." +4356,negative,@SouthwestAir oh look you just delayed our flight an additional half hour now arriving at 6 officially five hours after planned. 😡😡😡😡😤😤😤 +4357,positive,@SouthwestAir weather bc of system outage. Hopefully everything goes smoothly now. Thank you for follow up +4358,negative,@SouthwestAir belt issues. Been a rough day for them. Worst part is traveling with 9 month old and having to wait outside in 85 degree +4360,negative,@SouthwestAir they were moved to the 210pm flight #4649. Main concern now is luggage arriving with them. They were told that SW was having +4361,positive,@SouthwestAir I USED to always fly Southwest. +4362,negative,@SouthwestAir got my bags 35 hours Late Flightr and an offer of $50 to go pick them up. Taxi costs $65 one way. Spent $200 for the inconvenience. +4363,negative,@SouthwestAir thx but I'll be expecting a credit for this leg. +4365,negative,"@SouthwestAir appreciate y'all getting the gate issue figured GRR. Plenty open gates, yet we sit and wait on tarmac" +4367,negative,@SouthwestAir 20 minutes on hold waiting is ridiculous...... +4368,negative,@SouthwestAir have u seen any of the messages the past hour ? +4370,positive,"@SouthwestAir THANK YOU for your awesome flights. Sweetheart got screwed on @FlyFrontier, managed to scramble and get a SW plane today. !!!" +4371,positive,@SouthwestAir Thanks so much! +4372,positive,@SouthwestAir round-trip tickets just arrived for our auction at the Post-Masters Invitational! Thanks Southwest! http://t.co/mRfBjtePef +4373,negative,@SouthwestAir went to purchase a flight that I began processing not even 4 minutes earlier and the points had gone up - any help? +4374,negative,@SouthwestAir I'm so upset that my luggage was damaged and the rude employee at the Laguardia airport didn't help! +4375,positive,@SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever +4377,positive,@SouthwestAir @heavenlychc9 I'd at least enjoy a free cocktail...or two. +4378,positive,@SouthwestAir I agree! RT @9NEWS: One airline is the fly-away favorite at DIA #9NEWSBusiness http://t.co/o3WlaInImY +4379,negative,@SouthwestAir its flight #218 of that matters to you all. Hell next we all won't get our luggage properly transferred #facepalm #smh +4380,negative,@SouthwestAir your phone service sucks +4382,positive,"@SouthwestAir ""Airport snow removal method #22.."" +Keep up the good work folks, this is where Cessna's become 747's! http://t.co/7poFSXOjSY" +4383,negative,@SouthwestAir are people in an exit row still supposed to give their verbal approvals? I was never asked on the flight I'm on... +4384,negative,@SouthwestAir and now our arrival is delayed nearly 5hours. Yeah an entire day in an airport is not my idea of a stress less vacation #fail +4385,negative,@SouthwestAir oh and now your company has caused us to lose an entire day of our vacation in Cancun. De Boarded waiting for another plane +4386,negative,"@SouthwestAir trying to change my reservation, been on hold for 45 minutes, and can't do it online-was directed to call. Help?" +4387,negative,@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online? +4388,negative,"@SouthwestAir Yo, I'm trying to make a change to a reservation but whenever I select the flight it says, ""Unable to price"". Please help!" +4389,negative,@SouthwestAir great now we are all de boarding perfectly plane is shot. Fml. Plans are screwed. Thanks for nothing @SouthwestAir +4391,negative,"@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain" +4392,negative,@SouthwestAir thanks for the apology. Unfortunately i have had one too many bad experiences and will no longer be flying with southwest. +4393,negative,@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds. +4394,negative,@SouthwestAir @SMiles1307 over two hours now. Ugh we should all get vouchers this is inexcusable ESP after a pre flight check that was ok. +4397,negative,"@SouthwestAir horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ" +4399,negative,"@SouthwestAir yes, very much so! I was looking forward to using your airlines for future flights but never again." +4400,negative,@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL +4401,negative,"@SouthwestAir Redeem-points packages magically gone by time we finally got through @ 10:01, felt like #baitandswitch" +4403,negative,@SouthwestAir I think I get a faster response on Twitter than I do when I call...what's up with that? +4405,negative,"@SouthwestAir then had to watch the staff check off each passenger on the list TWICE, because the first time they forgot look at IDs. Brutal" +4406,negative,"@SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2" +4407,positive,@SouthwestAir Thx for your quick response and action! bf will make good use of the voucher #satisfied #happycustomer +4408,negative,@SouthwestAir nothing you can do to help us restore some barely-expired #RapidRewards points? +4409,negative,@SouthwestAir Rapid Rewards program sold me short. #Lasttweetaboutthis but still #disappointed. +4410,negative,@SouthwestAir freezing in the plane +4411,negative,@SouthwestAir where your airline people screwed up our boarding passes on the way back from puerto Vallarta. This is horrible and we are +4412,negative,@SouthwestAir from groupA to group C. We have never got to sit next to each other on any south west flight not even on our honey moon +4413,negative,@SouthwestAir flight to Atlanta getting Cancelled Flightled and then had to re schedule on the phone for over 1.5 hours with a rep this bumping us +4414,negative,@SouthwestAir due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first +4415,negative,@SouthwestAir u have a lot of pissed off hungry tired people stuck at midway 4 over 2 hours after scheduled departure. This is inexcusable +4416,negative,@SouthwestAir do you know that your lost baggage portal http://t.co/hUcLXluV5h doesn't work on mobile? It's a 404 http://t.co/O4ZR27Qpcr +4417,negative,"@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page" +4418,negative,"@SouthwestAir your website has now reverted my 1st flight to only a 5-minute delay. But it's changed, so is that reliable information?" +4419,negative,@SouthwestAir SWA helps the hotel industry. I always book flights a day before I need to be somewhere as SWA consistent Cancelled Flights/delays. +4420,negative,@SouthwestAir unfortunately once the call was answered service was horrid. SWA was the role-model of finger pointing & excuses #DISAPPOINTED +4425,negative,@SouthwestAir frustrating indeed especially when no one knows what the issue is.... +4426,negative,@SouthwestAir on hold with customer service; you may be quicker. I rebooked trip for a lower fare. Where did the difference in $ go? +4428,negative,@SouthwestAir and thx for not responding +4429,negative,@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that? +4430,negative,@SouthwestAir Supposed to take off almost 2 hours ago....#vacationfail #frozenwater? #gettingimpatient #theycouldatleastofferfreebooze +4431,negative,@SouthwestAir how come I'm not getting my points after I buy from the rapid reward shopping site? +4434,negative,@SouthwestAir mins and no answer. My wife and baby need to get on that flight. She arrived 2 hrs prior. Please help. Venetia Crook +4435,negative,@SouthwestAir my wife and 9 month old might miss flight and next direct is 210 pm. Mother in law been on hold with customer support for 30 +4436,negative,@SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash +4437,positive,@SouthwestAir Thanks! Sent a DM to you. Let me know if oyu need any additional information. +4438,negative,"@SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?" +4439,positive,"@SouthwestAir strives to be 'Customer Centric' in everything they do - communications, advertising, customer journey, etc. #ANAmarketers" +4440,negative,"@SouthwestAir LA always has traffic, but this is INSANE. I can't be the only one with this issue on flight 1625" +4441,negative,@SouthwestAir INSANE traffic in LA. Trying to call you all to re schedule flight but been on phone for 20 minutes and nothing. +4444,negative,"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?" +4445,negative,@SouthwestAir Adding RR number to a @Marriott stay is too hard. Won't take RR number at checkin/out and Marriott phone CS not helpful. +4446,negative,@SouthwestAir NOR @SpiritAirlines fly to Toronto?!?!? You're killing me smalls....... +4449,positive,@SouthwestAir Customer Centricity is knowing people #ANAMarketers +4450,negative,"@SouthwestAir I have used you guys for most my travels, but this last experience I will never use southwest again! #worstcustomerservice" +4452,negative,"@SouthwestAir: #VIPLiveintheVieyard - first time we tried to redeem pts for *anything*, it really did not go well. #disappointed" +4453,positive,@SouthwestAir ok thank you i hope so too +4454,negative,@SouthwestAir Is there a way to receive a refund on a trip that was Cancelled Flight online instead of calling? Your phone lines are super busy. +4455,positive,"@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq"" #southwestairlines" +4457,negative,"@SouthwestAir Switching planes due to mechanical problems. How does reboarding work? Was A49, now at end of long line. Stuck in middle?" +4458,negative,"@SouthwestAir Why, when I booked via phone after calling the A List preferred #, didn't my KTA get added to the ticket??? Must I use web?" +4459,negative,"@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone." +4461,positive,"@SouthwestAir is the best airline hands down. Amazing customer service, bags free and affordable flights. #happycamper" +4462,positive,@SouthwestAir thanks to Ella-Mae at LAS counter for going above and beyond to help us get back to ABQ after our flight was Cancelled Flightled! +4464,positive,@SouthwestAir Thank you for taking good care of people with ALS! http://t.co/m1yyWAFkFI @KevinSwan_ @ALSTDI @A_Life_Story_ +4465,positive,@SouthwestAir has the smoooothest flight attendants. #SouthwestSmoothie http://t.co/Vr9k180LaI +4466,negative,@SouthwestAir why was Southwest only airline to Cancelled Flight all flights from Charleston? Was 7:50pm flight Cancelled Flightation really weather reLate Flightd? +4468,negative,"@SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy" +4469,negative,@SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX! +4470,negative,@SouthwestAir 25 year customer but I am 6 3 and those lost 2 or 3 inches really hurt every time the person in front shifts he raps my knees +4473,negative,@SouthwestAir would be great if I atleast was next to my husband who is flying in the same reservation +4474,negative,@SouthwestAir why is customer relations still not open....in Texas?! +4475,positive,@SouthwestAir Thank you for the tip! +4476,negative,@SouthwestAir I hate evolved seating. knees in the seat pocket http://t.co/forNpF69Ky +4477,positive,@SouthwestAir Thanks to your team for dealing with Flight 1700 to Houston. +4478,positive,"@SouthwestAir bumped me to preboard on both flights (because I'm fat?) Whatever the reason, thanks!" +4479,negative,"@SouthwestAir I ""heart"" Southwest but those commercials aimed to satisfy a nano-smattering of travelers to few destinations." +4482,negative,@SouthwestAir Any ETD for SWA1004 from PHL? Appears delayed but no info available at gate. +4483,negative,@SouthwestAir can you tell me why you Cancelled Flightled the flight vs delay +4484,negative,@SouthwestAir my bday was yesterday and my girl gave birth to my first born and I couldn't get a courtesy flight change from Lynn... THANKS! +4486,negative,"@SouthwestAir no need, I know the status, you Cancelled Flightled instead of delaying the flight." +4487,negative,@SouthwestAir weather where? And at what time Cancelled Flighted? No I can't because meeting was today. +4489,positive,@SouthwestAir - We left iPad in a seat pocket. Filed lost item report. Received it exactly 1 week Late Flightr. Is that a record? #unbelievable +4490,negative,@SouthwestAir when and why was flight 4471 from MSP Cancelled Flighted this AM? +4491,negative,@SouthwestAir I luv y'all but please stop overheating your planes. Second flight in a row that feels like a sauna. +4493,positive,@SouthwestAir can anyone help me upgrade to buisness select !? Cant seem to get hail of the right area at all .. I know you guys are good +4494,negative,@SouthwestAir i have asked Lindsey to call me instead of DM like a schoolgirl but so far no call Getting tired of typing little notes +4495,negative,@SouthwestAir give us some more clever advertising about #bagsflyfree is that because #badpolicy allows you to #cheatcustomers +4496,negative,@SouthwestAir it's just the principle - it's hard to get mugged & not be upset you took my money & didn't give me anything #wrongiswrong +4497,negative,@SouthwestAir customer service you shouldn't use those words wasted my time and took my money #BadBussiness #Theft http://t.co/63zaQ2lt8f +4498,negative,@SouthwestAir three hour flight to Orlando and no wifi? Uncool. #firstworldproblems +4499,positive,"@SouthwestAir loving the new planes and the lighting, only wish windows were larger. http://t.co/h44uJ63CJG" +4500,negative,@SouthwestAir I would like to ask that his bags be picked up at PIT & taken to his hotel by the airport. Will someone contact me +4501,negative,"@SouthwestAir customer service at FLL, BWI,and PIT have been terrible.no one knows where his bags are.his is on a job with no clothes & gear" +4502,negative,"@SouthwestAir After multiple attempts, I was finally able to submit them Late Flight last night." +4503,negative,"@SouthwestAir up at 4AM and arrive to find it already Cancelled Flighted. No options so miss my meeting. You might ""know"" but don't show it." +4505,negative,@SouthwestAir darn! I bought it on the wrong device! No way to switch I'm sure? +4507,positive,@southwestair cool shot of the moon and one of your fleet http://t.co/kl9BAiMES6 +4509,negative,"@SouthwestAir hey remember that time you lost my husbands bags? I do. + +#filmjobnoequipment +#nowarmclothes" +4510,positive,@SouthwestAir Looking forward to flying once again with #SWA on Friday! The #LUV airline. #DTW #MDW #TUS +4511,positive,@SouthwestAir I love this airline so much! Thanks so much! The service is great! The snacks are amazing! Everything is outstanding thanks!! +4512,negative,@SouthwestAir you need to redeem yourself. I lost respect for you tonight #lostbags #filmjobnoequipment +4513,negative,@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool +4515,negative,@SouthwestAir wifi stays connected about the lifetime of a higgs boson +4517,negative,@SouthwestAir When will your phone agents be able to give the correct departure times for CUN? When can we checkin online for international? +4518,negative,@SouthwestAir making me miss #TheBachelor right now #wah +4520,positive,@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer +4521,negative,@SouthwestAir we can let #bags flutter because we charge travelers that had to change dates #fullprice and we don't let them travel +4522,positive,@SouthwestAir 👏👏👏 on that Late Flightst ad. Makes me happy to be flying you in a few days. #BETHonors +4523,positive,@SouthwestAir The Fact That U See Black History Month 12 Months A Year Is Honorable! We WILL BE An Economic Base For Corp. Like U In Future! +4525,positive,@SouthwestAir What an awesome flight Dallas 2 NY. Virgin America refused bc of my child's peanut allergy but u guys didn't. Thanks! 👍😊 +4526,negative,@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy +4528,negative,@SouthwestAir your welcome. It was the thoughts of nearly the entire plane. +4530,positive,"@SouthwestAir in flight wifi + @TMobile wifi calling makes for the best combination. Who doesn't love texting 40,000 feet in the air :D" +4531,negative,@SouthwestAir has become like every other airline #crooked I can't believe they are taking over $500 #shouldwearmasks #shocked +4532,negative,@SouthwestAir here is my conf #F8NEQM. My flight was delayed for 3 hours while my friend waited for me on her bday. Please follow up. +4533,negative,@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all! +4534,negative,"@SouthwestAir disappointed in the 'service' I've received. Checked in online, checked my my flight status online, CHECKED IN AT THE AIRPORT" +4535,positive,@SouthwestAir great day in the air. http://t.co/YNc2ZUt4zz +4536,positive,@SouthwestAir thanks! +4537,positive,"@SouthwestAir Thanks for two smooth, safe and fast flights! #Boston #Houston #LUVSWA http://t.co/elhxUV0Uj1" +4538,positive,@SouthwestAir /I really love your customer service Lou Ann in Phx rocks. Thanks SW. #be Ourguest +4541,negative,"@SouthwestAir very disappointed in your customer service right now. definitely not feeling the luv. what's worse, 2nd time this winter." +4543,positive,"@SouthwestAir Katie, Gate C47, Denver International, fantastic customer service helping me and 2 new flyers; thx for amazing staff!" +4544,negative,@SouthwestAir Kudos to bag handler at DTW gate 21 at 7:10 pm. Ran to keep bags from hitting ground in 9 degree temp! http://t.co/5tXU5tSFkJ +4545,positive,@SouthwestAir crew on flight 206 is awesome! Tell them I sent this tweet and maybe they will give me free wifi... #canthurtasking +4546,positive,@SouthwestAir thankyou :))❤️ +4549,positive,@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest +4550,positive,@SouthwestAir thanks for the great customer service today! 👍👌 +4552,positive,@SouthwestAir beyond ready +4553,negative,"@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service" +4556,positive,@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining. +4557,negative,@SouthwestAir Should be a way to give voice to customers who pay for services that are not satisfactorily delivered. #justsayin +4558,positive,@SouthwestAir your flight attendants are really funny!! The sass is giving me life!!! 😂 +4559,negative,@SouthwestAir I am genuinely surprised you all don't upgrade people when you Cancelled Flight their flights or at least put them in a comparable spot +4560,positive,@SouthwestAir following. Thank you. +4561,negative,@SouthwestAir would someone please DM me the customer relations number. The website has only customer service. +4562,negative,@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it +4563,negative,@SouthwestAir you Cancelled Flightled my flight and now I am in the back of the queue and you want to charge me 200 for business class? Stay classy +4564,negative,@SouthwestAir hope your flyers get a credit of some sort for all the delays and Cancelled Flightlations #shittydeal #notimpressed +4565,negative,@SouthwestAir @TaylorLumsden Taylor. U gotta love SWA responsiveness at the@very least huh? +4566,positive,@SouthwestAir It's all good. Thanks! +4567,positive,@SouthwestAir thank you :) +4568,negative,@SouthwestAir NOW you love me? After taking my money and only taking me halfway home. Sorry. Too Late Flight +4569,negative,"@SouthwestAir oh, ok! all good! looking forward to escaping the cold for a bit! thanks!" +4570,negative,@SouthwestAir wifi is so slow! What is the point having one if can't get on the Internet?! Ugh... +4575,positive,@SouthwestAir oh no worries. Just have never seen that before until today. I mean…it is a great card 😀 +4576,positive,@SouthwestAir Thank you Thank you Thank you!!! My last attempt to win #DestinationDragons tickets was a success! I could not be happier!! :) +4577,positive,@SouthwestAir Flight 1700. (PHX TO LAX) Wheels stop. Glad to be home! Thanks to the professionals both up front and in the cabin!!! +4578,positive,@SouthwestAir eyes next steps for improving #inflight #Wifi - Runway Girl http://t.co/h46HT1Oz40 +4580,negative,@SouthwestAir hasn't evennotified us that theflight isdelayed via email/text/phone call.If we wererunning Late Flight I would be pissed #unreliable +4581,negative,"@SouthwestAir can tweet through the weekend/ bad weather, but closes down customer relations center to process refunds for Cancelled Flighted flights." +4582,negative,@SouthwestAir stop Cancelled Flighting my flight I have US history tests to take and chemistry things to learn do you not understand!!!!!!!!! +4583,positive,"@SouthwestAir 2/22-MDW 2 SAN flt 1687 attendant Melissa was awesome! Fast, smiling, great. After weather Cancelled Flight day b4, it was welcome" +4584,negative,@SouthwestAir been all up and down the area where the pic was taken and don't see any albums. +4586,positive,@SouthwestAir thank you. Great customer service so far. Accidents happen I understand. Hopefully everything works out. +4587,negative,@SouthwestAir my question is this: what's up with the crazy boarding procedure? Does the confusion prevent fistfights over the good seats? +4590,positive,@SouthwestAir thanks for the quick response. Should I call daily it wait the 5 days. +4596,negative,"@SouthwestAir prove it, Cuz the southwest people here don't even know why it's behind schedule." +4597,positive,@SouthwestAir seeing your workers time in and time out going above and beyond is why I love flying with you guys. Thank you! +4598,negative,@SouthwestAir u were bae until u lost both of my bags and had no clue where they were or what happened to them for 36 hours :/ +4599,negative,@SouthwestAir prove it +4600,positive,@SouthwestAir Travel agent Darrel here at Love Field hosting a paper airplane contest to entertain all the children was so awesome to see! +4601,positive,@SouthwestAir Big kudos to your staff today at Dallas Love Field for lifting everyone's spirits today with all the delays and Cancelled Flightlations +4602,positive,"@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa" +4603,negative,@SouthwestAir thinks that a $100 voucher makes up for spending 4 hrs on a plane and landing at the same airport we took off from. Really? +4604,positive,Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp +4605,negative,@SouthwestAir The problem is apologies don't help. Results matter and it's proving impossible to find anyone who is interested in that. +4607,positive,@SouthwestAir telling my Fam in Vegas now. :) +4609,positive,@SouthwestAir thank you! +4610,negative,@SouthwestAir- is new #MKT strategy to be average like all the rest? #whathappend? RR Points Devalued- AGAIN -http://t.co/mDbDYomrs7 +4611,negative,@SouthwestAir do these scavenger hunt locations have anything in common because I'm playing detective trying to figure out the one for ATL. +4613,negative,"@SouthwestAir ruined my Sunday. 3+ hours of delays out of DIA, now my bags are at the wrong airport. $35 to deliver them? Insult to injury." +4614,positive,"@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!" +4616,positive,@SouthwestAir 3 hours and 80 degree difference. Yes please!! MHT TO MCO @sadie4406 http://t.co/MRAW3qDw4D +4617,negative,"@SouthwestAir sent. looking for that functionality in your app, though. should be a one click action." +4619,negative,"@SouthwestAir like kelsey said, really bad spot for locals. Do you know how long it takes to find parking then walking over to the bellagio?" +4621,positive,@SouthwestAir looks like Bellagio to me! Good luck people! See you at the show at Vinyl +4623,positive,@SouthwestAir Can a pair of tickets waiting for me after my sports practice? I live here and definitely know where that is! @Imaginedragons +4624,positive,@SouthwestAir Love Southwest. You guys have been good to me! http://t.co/X4tDY84dBH +4625,negative,@SouthwestAir how about #destinationdragon tix for tonite for the inconvenience since I am not there to play scavenger hunt? +4629,positive,@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises +4630,negative,@SouthwestAir right? We're delayed so I'm crabby. :) Also why do you allow one family member to purchase EarlyBird check in and hold rows? +4631,positive,@SouthwestAir really easy for locals to get down to the strip. book. +4633,positive,@SouthwestAir LUV! your new Luv Television Commercials. Traveled on your airline last year return trip from NYC...#feltthelove +4637,negative,"@SouthwestAir 10+ people pre boarded +Only 1 needed a wheel chair off the plane... Was NOT the case boarding" +4639,positive,@SouthwestAir best airline 👌 +4640,positive,@southwestair #netneutrality Nice to see you prioritize Internet traffic to your own streaming service over other web sites! +4641,negative,@SouthwestAir Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer! +4645,positive,@SouthwestAir Thanks for getting us to paradise safely! http://t.co/KDzQcZlpyR +4646,negative,@SouthwestAir Feeling very frustrated that I bought WIFI onboard and can't load an email. +4648,positive,@SouthwestAir Just go ahead and start the scavenger hunt after 5 pm today when work is over ;) #DestinationDragons +4649,negative,@SouthwestAir why do you let one person board with early bird and save seats for entire party? #notcool #flight2149 +4651,positive,@SouthwestAir Awesome staff at the check in desk! They had a paper airplane race for a SW gift card to keep ppl entertained during delays +4652,negative,@SouthwestAir but when do I get my gin & tonic !?!? +4653,negative,@SouthwestAir is this a sick joke? #toyingwithouremotions +4654,negative,"@SouthwestAir , please explain to me why every other flight to Dallas is going out today except the 6:35 pm?????" +4655,negative,@SouthwestAir will continue to be my airline of choice. @united -most frustrating travel day I've experienced. 5 delays and 4 gate changes?! +4656,positive,@SouthwestAir just got a call apologizing personally for the long waits last week trying to rebook flights. Class act. I appreciate that! +4657,negative,"@SouthwestAir @fox8news Serious potential for a wanna get away commercial out of this debacle. But for real, you should fire @Kristi_Capel" +4658,negative,"@SouthwestAir I appreciate the response, but the constant changing of the flight time is frustrating to say the least. #toughtomakeplans" +4659,negative,@SouthwestAir how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty +4661,negative,"@SouthwestAir I can. Doesn't it seem fair that if our bags need to fit under our seats, we should need to fit in them?" +4662,positive,@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock! +4663,negative,"@SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice." +4664,negative,"@SouthwestAir weren't too ""sincere"" when you Cancelled Flighted my flight and made me drive 17 hours to get home.." +4665,positive,@SouthwestAir Your Terry is our hero! Got my husband back thru security to retrieve cellphone left on plane in Austin. Terry #85832 U Rock! +4666,positive,@SouthwestAir Your Terry is our hero. Got my husband back thru security to retrieve his cellphone in Austin. Terry (#85832) You Rock! +4667,positive,"@SouthwestAir Thanks, you guys are the best" +4668,positive,@SouthwestAir I'll stick with flying for free any where that Southwest goes; my son works for this wonderful company and Moms fly free. +4670,negative,@SouthwestAir pretty terrible customer service. Sat on hold 10 min. Then a busy signal. Then disconnected. Do all airlines have to suck? +4672,negative,@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip +4673,positive,@SouthwestAir love the passbook update. Used it the day after it was released. Finally!! Thank you! +4675,negative,"@SouthwestAir @HDsportsguy yes I did. I hope for an update soon, need those clothes for a meeting tomorrow." +4676,positive,@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)! +4677,negative,@SouthwestAir this is not a fair set up. I payed for a full seat. I should get access to a full seat. http://t.co/SbA0ARicyq +4678,negative,"@SouthwestAir Sorry to bother you, but I've been on hold for more than 2 hours and 30 minutes. Should I continue holding? Or call back?" +4679,positive,@SouthwestAir another great trip! LAX 823 - LAS 3075- BNA. Thanks so much!!! +4680,negative,@SouthwestAir your checkin is lame for business. Really last seat? I have broad shoulders haha +4681,negative,@SouthwestAir yeah they're somewhere. Hopefully getting them back today. Just frustrated tweeting. +4682,negative,"@SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable" +4683,negative,@SouthwestAir why so expensive to go to Vegas with stops in Late Flight June as I can get non stop for same on competition +4684,negative,"@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response. Need an explanation pls. #notsatisfied #smh #unhappy" +4685,positive,@SouthwestAir Got help from a nice lady on the phone in Georgia. Thank you! +4686,negative,@SouthwestAir When will the flight resume? I don's see it in the open schedule. :/ +4688,positive,"@SouthwestAir Thanks for the quick reply! I travel a lot...but not that much, lol." +4689,negative,@SouthwestAir That does sound hopeful. It's a very thin device so I just hope the right person found it in time. +4690,negative,@SouthwestAir My bag was not shown LUV did not make it to PHL with me. +4691,negative,@SouthwestAir I regret not flying you this morning @VirginAmerica doesn't support business travelers. #neverflyvirginforbusiness +4692,positive,@SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified. +4693,negative,@SouthwestAir how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ? +4695,positive,@SouthwestAir nice touch on the passbook integration! +4697,negative,@SouthwestAir a companion pass flyer to other airlines because it's being abused @ every airport... +4698,negative,"@SouthwestAir it's not disappointment, it's a blatant disregard for your business select customers, it's becoming a problem that's pushing" +4700,positive,@SouthwestAir Awesome. Thanks! You guys rock! +4701,negative,"@SouthwestAir Hello remaining credits on your account will be refunded back to your credit card, when you choose a lower price flight?" +4703,negative,@SouthwestAir it eventually arrived. just seemed really slow. :) +4704,negative,"@SouthwestAir My bags are on the way to Chicago, without me! Help! I was confirmed for 2 flights and told there isn't room and I'm screwed." +4705,negative,@SouthwestAir i just recieved an email from your memphis station hopefully they have my bag. +4706,negative,@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0 +4707,positive,@SouthwestAir thanks for adding passbook ability! Hopefully we can do group passbook tickets in the future somehow. +4708,negative,@SouthwestAir yep. 99.99999999% certain it was on that flight. +4709,positive,@SouthwestAir they arrived Late Flight but pilots got us to DIA on time. #impressive #outstanding #greatservice #allgood +4710,positive,@SouthwestAir I would appreciate that. Thank you. +4711,negative,"@SouthwestAir I never got an email confirmation for my ticket, but the credit card was charged. Phone wait time is crazy. Is there a chat?" +4712,negative,"@SouthwestAir res chg online/app no work, still on hold, faster for hubby to DRIVE to airport to make change @ counter #fail" +4714,negative,@SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill Please contact her. +4715,negative,"@SouthwestAir I did, but no one can find the bag and we need everything in it in the next two hours." +4716,negative,@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2 +4717,positive,@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;) +4718,negative,@SouthwestAir yes we did file a report and were treated rather rudely at midway baggage claim. Now we wait 2 days to get our luggage. +4719,negative,@SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!! +4720,negative,@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help! +4721,negative,@SouthwestAir I did. Still haven't heard a thing. +4722,positive,@SouthwestAir thank you for great customer service. Trying to make it to San Antonio and your staff and alerts have been helpful. Boo ice! +4723,positive,"@SouthwestAir open seating is like an open marriage, there's so much love for strangers!" +4724,negative,@SouthwestAir I hope this isn't a real life scene out of the movie 'Flight' ..... +4727,negative,@SouthwestAir @LukeWyckoff: her name is Jane and she wanted was a call. 617-653-3040 +4728,positive,"@SouthwestAir @matthewebel And this is why I love flying Southwest. Excellent service, and you don't take yourselves too seriously!" +4729,positive,@SouthwestAir @coachGS what's even better is the price changed in the 2 minutes since I talked to the lady and they still honored the cheap1 +4738,negative,"@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|" +4740,negative,@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon +4741,positive,@SouthwestAir Thanks! Confirmation number just DMed. Appreciate any help! +4742,negative,@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here? +4743,negative,@SouthwestAir I'm going to start charging you for the consistent body pat downs. Starting to feel like a piece of meat. #punishedforflying +4744,negative,@SouthwestAir What's up with the wait times on your customer service line? Tried 2X on Fri. and now I've been on for over 15 min. +4747,negative,@SouthwestAir flight 1028 no delayed 1.5 hours. Another week another delayed flight +4751,negative,@SouthwestAir bag in possession but no clothes in bag?? +4752,negative,"@SouthwestAir, you're really going to let @delta and @virginamerica get the best of you? http://t.co/vUdWJm1lYB" +4753,negative,"@SouthwestAir Please get back with my about my airtran credit Q4VNMB, I call and I'm being told that I will, but I never get email/call back" +4755,negative,@SouthwestAir pleaseeee resume direct flights from FLL to PHL. I don't want to fly with anyone else 😩😫😢 +4756,negative,@SouthwestAir what to do when you show up to your destination with no clothes in your suitcase? #nakedmeetings #awkward +4758,negative,@southwestair does anyone realize that banning peanuts on a flight due to an allergic person ignores p-nut oil & dust from previous flights? +4759,negative,@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable +4760,negative,"@SouthwestAir @nelsjeff, 3.5 hrs. Late Flightr (no human interaction), ended up $'ing a completely new flight - so last flight out didn't sell out." +4761,negative,@SouthwestAir loses baggage a day ago and still has no idea or interest in finding it? ALL items for new job in that bag! Unacceptable. +4763,positive,@SouthwestAir Just sent DM. Thanks for your attentiveness to this matter. +4764,negative,@SouthwestAir how about fixing the wifi! 3rd flight where it's not working. 800 series plane so not like it's an old plane. +4765,negative,"@SouthwestAir #1687 MDW-SAN. Like most flights, if I'm watching free TV it works but won't hardly access any websites - including your own." +4768,negative,@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds. +4769,negative,"@SouthwestAir RT @kkwhb: Paid for early bird boarding and got B46. I said to lady, ""well, that system is about dead."" She didn't understand" +4770,negative,@SouthwestAir All flights are booked . They are saying I have to wait until tomorrow. +4772,positive,@SouthwestAir Me on one of your planes!!! Thanks for taking me Arizona 184! http://t.co/Finq5Fh6ue +4773,negative,@SouthwestAir Gate agent gave me wrong departure info and caused me to miss my flight and now I am on stand by! #NotHappy +4774,positive,@SouthwestAir Thanks +4775,negative,"@SouthwestAir my bag was lost, and according to the rep they don't even know where it is, Please help." +4776,positive,@SouthwestAir have sent you a DM with the details. Thanks! +4777,positive,@SouthwestAir thank you for the confirmation. Maybe people on my flight have directional dislexia. +4779,negative,@SouthwestAir - really? All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC +4781,negative,"@SouthwestAir thank you for Cancelled Flighting my flight, last minute of course, to #GIS2015. I'm now missing one full day of my trip thanks to this!" +4783,negative,@SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet +4786,positive,@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons +4787,positive,@SouthwestAir yes I was everything worked out great +4788,positive,@SouthwestAir show me some love and a companion flight~please and thank you! +4789,negative,"@SouthwestAir Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail" +4790,positive,@SouthwestAir loved it! +4791,negative,@SouthwestAir needs to train their employees to be at lease somewhat empathetic when THEY lose our luggage. Monika at MWA needs a PR lesson +4793,negative,@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.) +4794,positive,@SouthwestAir you're my early frontrunner for best airline! #oscars2016 +4796,negative,@SouthwestAir flight Cancelled Flightled. new flight 7 hours Late Flightr. will sleep in airport tonight. and cant even give me an A Boarding Group seat. thx +4798,negative,"@SouthwestAir you're right, I do. I've been traveling all day and you guys dropped the ball. Making for a long night." +4799,negative,@SouthwestAir @jparkermastin customer service has been very passive in their response. Disappointed. I have only flown SW but am rethinking +4800,negative,@SouthwestAir broke the stroller my wife and baby gate checked. They told her it's not their problem. Calling the A List Preferred line now. +4801,negative,@SouthwestAir is this a joke? My return flight is delayed too! 3 in a row! New record from you guys 💔😪 +4802,negative,@SouthwestAir nbd I was able to figure out a workaround. Just wanted to help. Got my bags less than 24 hours Late Flightr. Muchas grassy ass. +4803,negative,@SouthwestAir luggage delivery between 1-4am? Really? After I was told by midnight multiple times? Why lie? Crazy and bad business. +4804,positive,.@SouthwestAir Thx for the follow up. Just sent DM +4805,negative,@SouthwestAir now I don't get the common courtesy of my phone call answered. Either policy is bad or people should be fired. #dissaponted +4806,positive,@SouthwestAir TY for your consideration! +4807,negative,@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me. +4808,negative,@SouthwestAir what robot is running this account. The same one that doesn't remember anything they ask. Same conversation over and over. +4809,negative,"@SouthwestAir It was never really ""lost"" it was put on another flight WITH my knowledge we just weren't sure what flight but I have it - TY!" +4810,positive,"@SouthwestAir crew of WN3946 SAN-SFO was brilliant! Rita was hilarious. I know I've been down on you before, but this was a great flight" +4811,negative,@SouthwestAir is not being responding to the @SpecialOlympics athletes. #notcool #Southwest +4812,negative,"@SouthwestAir A whole family, with a special Olympic athlete here, and you can't even call them? 617-653-3040" +4813,negative,@SouthwestAir would really like my baggage from yesterday. Employees at Akron giving me a tough time. +4814,positive,@SouthwestAir thanks! Very excited to see it :D +4815,negative,".@SouthwestAir glad you appreciate it, it’ll be the last dollar you ever get from me thanks to your wretched customer service" +4816,negative,@SouthwestAir waited 34 mins for baggage MDW>MEM and the in-flight service was suspended so no drink 😕 +4818,positive,@SouthwestAir Thanks for helping my mom after @allegiantair wouldn't let her get on her plane in Orlando! You're the best! #customerservice +4819,negative,@SouthwestAir me again! I was just trying to rebook fare on wanna get away pricing and it disappeared in time I refreshed. Is this normal? +4822,positive,"@SouthwestAir kudos to the crew of flight 1050 to GRR for making a very special memory for a sweet young passenger, and her Momma. Well done" +4823,negative,"@SouthwestAir thank you : 8UXZJ2 +Paid for early bird and sat in back" +4824,positive,@SouthwestAir All good... beers and #oscars2015 ar #DIA +4826,negative,@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night. +4827,positive,@SouthwestAir luv my companion pass! +4829,negative,@SouthwestAir it's ok I was supposed to be in California 5hrs ago +4830,negative,"@SouthwestAir I need to Cancelled Flight one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?" +4831,negative,@SouthwestAir A-list preferred. DEN-DAL flight Cancelled Flightled 30 min prior to boarding. Best option was Tue afternoon. Seriously?!? Epic fail. +4833,negative,"@SouthwestAir I understand. But it's consistent, and been consistent for years. It's known around the country." +4834,positive,@SouthwestAir thank you!! +4835,negative,@SouthwestAir been dealing with multiple offices for the last 3 days. Youve completely lost me as a customer unless my bag is back to me. +4836,negative,@SouthwestAir i got the call from RDU that my baggage is there except that doesn't help me bc i can't get it until I'm flying back home. +4840,negative,"@SouthwestAir For example, can't pay 4 hotel & food? Or transport to alternate city we are flying from? Or give clear record of alt flight?" +4842,negative,@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust. +4843,negative,@SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM. +4844,negative,@SouthwestAir after an hour and a half then it came back damaged. Not happy 😣 +4846,negative,@SouthwestAir why does the customer service have rather inconsistent information +4847,positive,@SouthwestAir we're pulling off the runway now! Making new friends with seat mates. Thanks for the response CB. +4848,negative,@SouthwestAir but to make us tru to find space in other flights. This customer service is as bad as @SpiritAirlines. +4849,negative,@SouthwestAir no delay. I pay $777.70 for BS A1 ticket. You boarded flight early. I'm last to board. Now have middle seat. Wasted $$$$! +4850,negative,"@SouthwestAir first you had a good idea thatthis would happen and did not Cancelled Flight it earlier, then very amateurish that there was no plan." +4851,negative,@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight. Not that it was Cancelled Flighted but no contingencies. +4852,positive,@SouthwestAir it's ok! Southwest is still the best airline around! Just hate when baggage room runs out.. My now checked bag has headphones! +4853,negative,@SouthwestAir please start flying to Huntsville so I never have to fly American Airlines again +4855,negative,"@SouthwestAir no you are not, you just care about mighty dollar." +4859,positive,"@SouthwestAir beautiful view flying into San Jose, CA this evening http://t.co/SxVaGbRTlI" +4860,positive,@SouthwestAir Thank you SWA and Shannon G. @LASairport (C22) for being a miracle worker! #awesome +4861,negative,"But expect no help from ->@SouthwestAir <-. Our flt was canx at the last minute for ""weather."" We flew home on weatherless @united." +4863,positive,@SouthwestAir yes please +4864,positive,@SouthwestAir I changed my flight through St. Louis. Thanks for the reply though! +4866,negative,@SouthwestAir really shouldn't offer sweeps if your link isn't going to work! B http://t.co/nOfG0TQHYN +4867,positive,@SouthwestAir Have had a companion pass for a few years and my wife and I use it all the time. Thanks #southwest for making travel easy! +4868,negative,"@SouthwestAir Why can we no longer change trips with a companion online? Been doing it for years, now get message can't be done online?" +4869,negative,@SouthwestAir WIFI is so slow it totally precludes working on the web. Will NOT book SWA for business travel. Wish I hadn't lit $24 on fire +4872,positive,@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK +4873,negative,"@SouthwestAir everyone deserves red carpet tx until they destroy your luggage &only give you $75 voucher, like I want to fly w/them again!" +4874,negative,@SouthwestAir staff was overall awful through multiple airports would have switched airlines if another flight was available +4875,positive,@SouthwestAir lol I already am ! I am a card member as well too lol i enjoy flying with you Guys +4876,positive,@SouthwestAir. 50th Anniversary on April 10th. Still. Sweethearts. Companions. Lifetime. Sons. Families. Love. +4878,positive,@SouthwestAir YES please....How do we get that companion pass? +4879,negative,@southwestair on flight 3130 and I paid $8 for wifi that can't load a website functionally except for your own live streaming. Unacceptable. +4882,negative,@SouthwestAir You've inspired me to start my own airline to combat your weak ass airline. sick of this shit +4884,positive,@SouthwestAir yes please! +4885,positive,@SouthwestAir I miss mine terribly. A +1 for my 30th anniversary would be amazing. It would mean LUV is in the air. #dontmakemebeg +4886,positive,@SouthwestAir I (heart) my CP status. Sure would be nice to have though. +4887,positive,@SouthwestAir #RedCarpet Southwest Companion Pass would be great! +4889,positive,@SouthwestAir I want one! +4890,negative,@SouthwestAir everyones flights who were Cancelled Flightled today DESERVE 1 +4891,positive,“@SouthwestAir: Companion Pass. Because everyone deserves #RedCarpet treatment and a +1 (even if it's your mom). http://t.co/QjKL4aBprG” +4892,positive,@SouthwestAir sign me up! +4896,positive,@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight! +4897,negative,@SouthwestAir How about auto check in for CP holders? Come on. +4898,positive,@SouthwestAir got mine! Just in time for the wife and my 15th anniversary! +4899,positive,@SouthwestAir I love my Companion Pass (qualified 4th year). #HollyMais +4901,positive,@SouthwestAir I continue to be amazed by the amazing customer service. Thank you SWA! +4903,positive,"@SouthwestAir Yes, please." +4905,positive,@SouthwestAir sign me up! +4906,positive,@SouthwestAir just got mine..now where to go?? +4907,negative,@SouthwestAir wifi is the worst $8 investment I have ever made. +4909,negative,@SouthwestAir sitting in Newark because flight 4179 was Cancelled Flightled for no apparent reason. All I was told was sorry after 2.5 hrs waiting +4912,negative,@SouthwestAir couldn't be bothered to help with my lost my luggage. Not a single helpful employee owner to be found in BWI. +4913,negative,@SouthwestAir Seriously? FOUR DELAYS? Only takes 42 minutes to get to Vegas from @flyLAXairport & I have a connecting flight. #ridiculous +4914,negative,"@SouthwestAir should get their shit together before they owe my $2,000 for my bag." +4915,negative,@SouthwestAir I requested my boarding pass to be texted to me but I still haven't received it. +4916,negative,@SouthwestAir I gave you one more try. Figured you could get a 1 hr flight right. Nope. Delayed an hr. Seems to be every time. +4917,negative,@SouthwestAir I'm gonna ignore the fasten seatbelt sign and I want to see if ur man enough to do anything about it!!! +4918,negative,@SouthwestAir I'm a huge fan and give y'all too much business...so please fix the damn wifi! +4920,negative,"@SouthwestAir we understand air delays which are out of your control, terrible telephone support, apps and online access that do not work??" +4922,positive,@SouthwestAir thanks connection thru Nashville have A1 boarding pass get to Dallas gate boarding 40 min before flt get end of B group +4923,positive,@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :) +4924,positive,@SouthwestAir Thanks. +4926,negative,@SouthwestAir now I can't board thanks. You guys moved me to standby. I've been holding this boarding pass since 7pm yesterday +4927,positive,@SouthwestAir has a beautiful fleet. What a perfect evening to fly! http://t.co/XMZ3Tf9Ix8 +4928,positive,@SouthwestAir Leave BUR ten minutes Late Flight and arrive in SJC a minute before we were supposed to... Impressed! #gettingbetter 👍 +4930,negative,@SouthwestAir Two delayed flights in a row. Neither one of them explained +4931,negative,@SouthwestAir been sleeping on the floor like I'm homeless and now delayed flights because the equipment isn't working! I have a job to get2 +4932,negative,@SouthwestAir you guys should stop doing service in Denver it's horrible I get stuck here every time! I've been here almost 24hrs +4933,positive,@SouthwestAir Thanks. 436. Only a minor delay so not a big deal. :)Appreciate the concern though. Boarding now. You do have amazing service! +4936,negative,@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID. +4937,negative,@SouthwestAir your wifi is angering me with its slowness +4938,positive,@SouthwestAir thank you! +4939,negative,@SouthwestAir we've been at the gate a long time. We're gonna miss our connection at MDW. Ack! http://t.co/qRXvZFrD1Z +4940,positive,"@SouthwestAir I tweeted several times last week about flight info during storm, always a timely tweet back. Thx! 😄" +4941,negative,"@SouthwestAir Sort of, but I'm arriving a day Late Flight and have to incur overnight costs in a connecting city. Not cool at all..." +4942,negative,"@SouthwestAir promised 4 rooms until Wednesday, (wentook3) and the hotel charged us $79 per room because we had a pink paper needed white?" +4943,negative,@SouthwestAir just sent it +4944,negative,@SouthwestAir if you have a rules you should probably apply them all the times not just sometimes. #shouldhaveflownjetblue +4946,positive,@SouthwestAir props to your LAS employees working C11 gate. Because of them I am not opposed to flying through or to LAS in the future! 👏👏👏 +4947,negative,@SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler +4948,negative,@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!! +4949,negative,"@SouthwestAir extremely frustrating travel experience in Denver! Instead of landing in SEA on Saturday, now it's Monday afternoon!" +4950,negative,@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service! +4951,negative,"@SouthwestAir your ""complimentary"" hotel vouchers are BS! $79 a night for the crappiest hotel ever! I wouldn't wish this on my worst enemy!" +4952,negative,"@SouthwestAir worst air line ever, you have no compassion of the handicapped" +4954,negative,@SouthwestAir you are a bunch of liars! Cancelled Flightled our flight and rebooked us four days Late Flightr! +4958,positive,@SouthwestAir ohk. Thank You!!! B/C of the inexpensive airfares that Southwest has I can now travel around. +4959,negative,@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement? +4960,negative,@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed +4961,positive,@SouthwestAir Mad love http://t.co/4ojrSDWPkK NYC- +4962,negative,@SouthwestAir - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again +4963,negative,@SouthwestAir I was trying to find airfare for my family. Your prices are ridiculous! Almost $1000 more than @USAirways. #notmadeofmoney +4964,positive,@SouthwestAir My Fav!!!! +4965,negative,@SouthwestAir our flight is delayed till tomorrow curse the weather +4966,negative,@SouthwestAir now I'm so lucky for my forced good deed I get to be smashed between 2 huge ppl in the exit row. Thank God I'm tiny. 😂💁 +4968,positive,@SouthwestAir - just got it back about 20 mins ago. Went about 18 hrs w/o it but I appreciate the support. $50 voucher + $50 for essentials. +4970,negative,"@SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch ""Buy""" +4973,positive,@SouthwestAir is hosting an @TheAcademy party in the terminal in Atlanta. #peanutsonaplatter +4974,positive,@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass +4975,negative,@SouthwestAir it was not - still don't know where skis are and cannot get a call back from bag svc at airport (left several msgs) +4976,negative,@SouthwestAir wife's flight to DAL just got Cancelled Flightled. What does she do to find options to get back home? 1708 PHX->DAL +4977,negative,@SouthwestAir thanks for the response - flight time has passed - rebooked now +4978,negative,"<3 <3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!" +4979,positive,@SouthwestAir you guys rule. I will DM you. <3 Thank you. +4980,positive,@SouthwestAir good to be back. See you all again in several weeks. +4981,negative,@SouthwestAir Boooo!!!!!! Don't be like the other airlines!! http://t.co/WHAGPknnLF +4982,positive,"@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!" +4983,negative,@SouthwestAir FIND A WAY TO Cancelled Flight FLIGHT 310!!!!!!! +4985,negative,.@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :( +4986,negative,@SouthwestAir could I get a phone call from a customer service rep to get the issue resolved? +4987,positive,@SouthwestAir think you have great people working for you. +4988,positive,@SouthwestAir Way to go flying out of Denver today! Must be the only airline not Cancelled Flighting/delaying flights! #FlySWA #denverairport +4989,negative,@SouthwestAir here's a first..both pilot and first officer in galley during flight... +4991,negative,@SouthwestAir Flight 52 got Cancelled Flightled 6 hrs before takeoff. No Customer Service. Been on hold for 30 minutes. +4993,negative,@SouthwestAir waiting over a half hour for my checked baggage to be delivered! No updates from any ground crew +4994,negative,@SouthwestAir Promotion e-mail today (Vegas and Jamaica) has a defective link for the Vegas sweepstakes...it times out with error. +4996,negative,@SouthwestAir No like I said I could not reach anyone at your company so I had to rent a car and chalk the whole thing up to a loss +4997,positive,@SouthwestAir you guys are so amazing for sending people to meet Imagine Dragons #DestinationDragons 😋 +4999,negative,"@SouthwestAir As a frequent traveler, I've never been treated so coldly & had an airline offer nothing when my flight was Cancelled Flightled. #nolove" +5000,negative,"@SouthwestAir - neveryamind I paid $450 for a flight. 250 for a new bag is easy for business class customers, right? http://t.co/vn3JJIa53O" +5001,negative,"@SouthwestAir - our baggage motto: we don't cover that. Small tear, ripped seam, snow soaked, busted zippers - SORRY http://t.co/LHwFBKFynI" +5002,negative,"@SouthwestAir Totally ruined my birthday weekend by Cancelled Flighting my flights for no reason and offer no points, drink, transport. #nolove #cali" +5003,negative,@SouthwestAir What's happened to your customer service? 2 Cancelled Flightled flights in 2 days & an uninformed and unapologetic staff. #nolove #cali +5005,negative,@SouthwestAir Maybe if you comped those that quietly accepted delays or Cancelled Flightations instead of the irate you'd have less issues #justsaying +5007,negative,@SouthwestAir we didn't nothing was ruined just wet. Just frustrating when after traveling for 12 hours you can't change into clean clothes +5009,negative,"@SouthwestAir I tried for 5hrs to contact SW! Twitter, fb, phone, email w/ no reply. 24hrs Late Flightr u respond, what could you do at this point?" +5012,positive,"@SouthwestAir was in a line a mile long at sky harbor this morning. Your staff was courteous and expeditious. Thank you. +#onechildfourbags" +5013,negative,@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous. +5014,positive,"@SouthwestAir + +Just realized I had the wrong departure date. Thanks for making changes easy!" +5016,positive,@SouthwestAir last week I flew from DAL to LAX. You got us in almost an hour early. Thank You. +5019,negative,@SouthwestAir no I wasn't. After over an hour was too frustrated and had to hang up. +5020,negative,"@SouthwestAir Thanks for the terrible service! Stranded in MDW for 2 days, & now can't find confirmation for rebooked flight from MKE." +5021,negative,@SouthwestAir fyi the link in your baggage incident email redirects to a 404 on mobile. The link auto changes on mobile. Desktop works fine. +5022,positive,@SouthwestAir I will say that your customer service has consistently been the very best!!! +5023,positive,@SouthwestAir @AARP #tfw1 Appreciate the tweet back - It was unexpected. +5025,negative,"@SouthwestAir @AARP @JimCramer 75yo mom says, ""Hire more staff to accommodate your audience"" You could learn lots from her. She's off to FL" +5026,positive,"@SouthwestAir Although the wait was long due to weather r/scheduling, a phone call and super rep solved the issue! Thank you!!" +5029,negative,@SouthwestAir I was never able to talk so someone so had to buy another new ticket. Will be calling shortly for refund. +5030,negative,@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep +5031,positive,@SouthwestAir @AmericanAir y'all are better then @united +5032,negative,"@SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?" +5033,positive,@SouthwestAir Make the world a better place: Visit an elderly relative. +5035,negative,@SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx +5036,negative,@SouthwestAir grouchy about this flight 636 #complimentarybeveragesneeded +5037,negative,@SouthwestAir plane switch on 636 meant A= back of plane #disappointed +5038,negative,@SouthwestAir you have let me down! #oversold #earlybirdmeansnothing +5039,negative,@SouthwestAir while you clearly didn't care about our troubles yday thought I'd share bags took >90min and came back absolutely drenched.. +5042,negative,@SouthwestAir looks like you are up and running for the day. Still can't get through on the phone. Can you follow so I can dm you my info +5043,negative,"@SouthwestAir #CustomerServiceFail - - almost missed flight - long slow BWI ticket line: ""Rather make a complaint or your flight?""" +5044,negative,@SouthwestAir I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?! +5045,negative,@SouthwestAir no HUMAN contact for 2 mths from @AmericanAir cust relations or refund dept. If ever a problem do u have humans I can talk to? +5049,negative,@SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP +5050,negative,@SouthwestAir 2 hours on hold for customer service never us SW again +5051,positive,@SouthwestAir FINALLY! A Passbook option for the SWA App. Thank you!!!!! +5053,positive,@SouthwestAir I've DM'd you. Thanks! +5054,positive,"@SouthwestAir Great flight yesterday from MSY to AUS!! Thank you for such great safety,service and beautiful skies!! http://t.co/X1EqYAHfvZ" +5057,negative,@SouthwestAir stuck in NYC flights Cancelled Flightled 2 days in a row Long wait times on phones. Running out of $ but SWA no help +5058,negative,@SouthwestAir do you ever reinstate Cancelled Flighted flights? +5059,positive,@SouthwestAir great example of customer service this morning at MSY headed to ATL. Alison and Bobbi were fantastic! Gate B8. Thank you. +5060,negative,@SouthwestAir I'm running out of money to keep paying for hotel rooms & food in NYC. You don't help people with $ spent +5061,negative,@SouthwestAir #flight #Cancelled Flightled...tried to get refund but on hold. Can I get it after my flight would have departed? +5062,positive,@SouthwestAir Offers Atlanta Unprecedented Perk http://t.co/nustgpElSf http://t.co/Be0B4K1Xbt +5063,negative,@SouthwestAir want to pick up a customer from @SpiritAirlines sign me up 🙌😏 +5064,negative,@SouthwestAir Cancelled Flighted Sunday 9:50AM flight to Dallas..next flight out is Tuesday afternoon. Stranded. #BS #GetMeOuttaHere #SouthwestSucks +5066,negative,"@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv" +5067,negative,"@SouthwestAir ""Will my luggage be on that flight?"" ""No"" ""Y not"" ""bc ur on that flight n it won't end up where ur goin http://t.co/6Zj6L2ZTua" +5068,negative,"@SouthwestAir ""...you in the 10 hrs we were hanging out there? Oh, no I understand things get crazy n sometimes 10 hours isn't long enough.""" +5069,positive,@SouthwestAir Thx to customer service rep ALEX for his patient help in reFlight Booking Problems a Cancelled Flighted flight and getting us where we have to be tmrw! +5070,negative,@SouthwestAir want to explain why I was on hold for 2+ hrs tonight trying to reach customer service only to learn they're only there Mon-Fr? +5071,negative,@SouthwestAir Cancelled Flightled flights and asshole phone support. #worstairline +5072,negative,@SouthwestAir flight Cancelled Flightled out of BWI to PBI. Can't get out until Monday. What are the chances the seats open up for a flight on 2/22? +5073,negative,@SouthwestAir been on hold for 1.5 hrs. What's up? +5075,negative,@SouthwestAir we are having a real issue trying to get thru to you. On hold for 2 hours & got disconnected! Please help! +5076,negative,@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL +5078,negative,@SouthwestAir what happend? Why did flight #668 get Cancelled Flighted for 2/22..I was on hold for over an hour and no help +5079,negative,"@SouthwestAir that's gotta be a new record: 4 hrs in the air, 11 hrs waiting and 0 bags delivered to destination." +5080,positive,@SouthwestAir Thank you for your help Adam and to the awesome gate agents at B12 in LAS for getting us home! +5081,negative,@SouthwestAir yall have me sleeping in the airport until 4pm tomorrow! thanks +5082,negative,@southwestair I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW +5083,negative,@SouthwestAir #fail southwest changes my flight to a different time and city and blames it on me. They won't correct it. #furious +5084,positive,@SouthwestAir Southwest Airline is THE way to go! +5085,negative,@SouthwestAir been holding for 1 hour and 10 minutes. To rebook Cancelled Flightlation.You guys need more help! +5086,negative,"@SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx" +5087,negative,@SouthwestAir I was on hold for over 2 hours and my call got disconnected. Thanks a lot. +5088,negative,@SouthwestAir everything OK? This is my 3rd call for the day and this time I've been on hold for 1.5 hrs. I'll hang up and try again. +5089,negative,@SouthwestAir Your hold music needs 2 be fixed:certain tracks have loud phone button mashing tones in them.Estimated wait time would help 2. +5090,negative,"@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you." +5091,negative,@SouthwestAir weather delays aren't your fault today but getting to hotel with two soaked suitcases and no dry clothes stinks frustrated +5092,positive,@SouthwestAir thanks for getting me home from Denver tonight despite the snow! +5093,negative,@SouthwestAir u texted that my flight from Denver to SD tmrw is Cancelled Flightled? Been on hold for an hour trying to get help. Any other flights? +5094,negative,"@SouthwestAir - wow! 100 minutes on hold, so far. Now phone is dying..." +5096,positive,@SouthwestAir never lets me down!!! +5097,negative,@SouthwestAir on hold now for 1 Hour 25 mins Whats the holdup +5098,negative,@SouthwestAir been waiting for 70 minutes on hold because yall Cancelled Flightled my return flight. Answer the phone!!! +5099,positive,@SouthwestAir DeLacy P is a compassionate professional! Despite the flight challenges she made passengers feel like priorities!!🌟🌟 +5100,positive,@SouthwestAir The pilots& crew on flt 3999 and customer service professionals at baggage claim are OUTSTANDING!! Thank you!! +5101,negative,"@SouthwestAir How to find out if my parents luggage really went to FLL on a Cancelled Flighted SW flight? Called 1800IFlySWA, long long waits..." +5102,negative,@SouthwestAir been on hold for an hour. I need to rebook my flight that was Cancelled Flighted! #help +5104,negative,"@SouthwestAir flight Cancelled Flightled, stuck for 3 days. Paid for ""A"" boarding. Refused to honor it with rescheduled flight" +5105,negative,"@SouthwestAir Flight today from PHL to DAL Cancelled Flightled. 96 min on hold, rebooked for tomorrow. Now that flight is Cancelled Flightled. On hold again." +5106,negative,@SouthwestAir been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working??? +5107,positive,"@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!" +5108,negative,"@SouthwestAir flight to BOS Cancelled Flightled, no flights till TUESDAY, spent $1000 to get a flight through another airline + $170 for hotel. Refund" +5109,negative,"@SouthwestAir Flight was Cancelled Flighted, I've been on hold for 50 minutes with no human interaction. I wanna get away." +5110,negative,@SouthwestAir On hold with airline 45 min and counting. Service is terrible! +5111,negative,@SouthwestAir On hold for 45 minutes trying to rebook a Cancelled Flightled flight with a companion ticket. Help? +5112,negative,@SouthwestAir why am I still in Baltimore?! @delta is doing laps around us and laughing about it. # ridiculous +5114,negative,"@SouthwestAir you have the worst service, you Cancelled Flightled all your flights FLL to PHL all @USAirways flights flew. Stuck in FL 3 days. #done" +5115,negative,@SouthwestAir my flight was Cancelled Flighted for tomorrow and hold times are long can I Cancelled Flight a leg with you? +5116,negative,@SouthwestAir your phone lines suck. I have a dilemma. +5117,negative,@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me. +5118,negative,@SouthwestAir i sure hope you are able to get my bag to Memphis for tomorrow.would be nice to have some clean clothes for work. +5119,negative,"@SouthwestAir You rerouted my bf's flight and he's diabetic with little insulin; even though we tried to change it, the agent wouldn't do it" +5120,negative,@SouthwestAir no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me. +5121,negative,@SouthwestAir Cancelled Flightled all flights Fort Lauderdale to Philly. USAir flights got to Philly with no problem. WTF is wrong with SW @USAirways +5122,positive,@SouthwestAir Kudos for adding #Passbook to your app! I LOVE IT! +5123,positive,@SouthwestAir male flight attendant on flight 3913 from Orlando to Indy was AMAZING! He needs a raise 👍 Had the best experience with him +5124,negative,@SouthwestAir why was flight 4199 out of Boston tmrw @ 1230 Cancelled Flightled? +5125,negative,@SouthwestAir you have no baggage tracking system? +5126,positive,@SouthwestAir Thx for the GRAND view today! FLT 3825 SEATAC to PHX. #GrandCanyon #Arizona #Wow #Love #Photography http://t.co/D7pQOUAtdF +5127,negative,@SouthwestAir still haven't left @BWI. Maybe by the time I'm suppose to fly back to Austin on Tuesday we'll have moved. +5128,negative,"@SouthwestAir coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare!" +5129,negative,@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme +5132,negative,@SouthwestAir crazy how every airline flew out to the northeast tonight except you +5133,negative,"@SouthwestAir 50min to get bag checked n ATX, miss my flight, spend all day @BWI, n not get my baggage at the end of it all. #epitimeoffail" +5134,positive,@SouthwestAir I wanted to thank the great efforts of Jamie McKinnie in BUF she is a true pro! during major delays she was owning it! #raise +5135,negative,@SouthwestAir I'm flying in a couple of weeks and I need my ticket changed from my maiden name to my married name. Pls help! +5136,negative,@SouthwestAir 9 hours at this airport and you can't move a bag from one plane to another! #furious +5139,positive,@SouthwestAir Thanks for making good on @PoteetTJ 's Cancelled Flightled flight. +5140,positive,@SouthwestAir just sent another 4 drink coupons....I think I have over 30 coupons now. free drinks anyone? +5142,negative,@SouthwestAir How many trees have to die before you stop trying to sell us a credit card? #OptOut http://t.co/CXrZhcdTVz +5143,negative,@SouthwestAir bags fly free..just not to where you're going. +5144,negative,@SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?! +5145,negative,"@SouthwestAir Disappointed in the FAA ""regulation"" you have 2 furnish proof of age 4 toddler. Thx for the unnecessary headache. #flyUnited" +5146,positive,@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA +5147,negative,@SouthwestAir Am I flying on Spirit air? +5148,negative,"@SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable." +5149,positive,"@SouthwestAir @TMadCLE Flying with you in April, first time on southwest. Can't wait!!! Flew American airlines last time. Was meh." +5150,negative,@SouthwestAir baggage claim has already changed 2x...most recent had 3 bags come out and then stop...claim team has no idea what's going on +5152,negative,@SouthwestAir Flight 3336 - why do multiple tracking sites have more up to date info than SWA's app and website? +5153,negative,@SouthwestAir @PoteetTJ had to fly @Delta MCO->CMH for $400 b/c we cldnt reach SWA to reroute SWA 3104 Cancelled Flightlation. Voucher wld help. +5154,negative,@SouthwestAir you are the worst airline. Congrats!! +5156,positive,@SouthwestAir I'll do that. Can't DM until you follow me. Thanks! +5157,negative,@SouthwestAir now our pilots timed out...#getmeoutofhere +5158,positive,@SouthwestAir Thanks for sending my kid to the #DestinationDragons concert Vegas @Imaginedragons So awesome! http://t.co/G9b6e0a2sZ +5159,negative,@SouthwestAir my rating for Southwest -9 on s scale of 1 to 10 +5160,negative,@SouthwestAir we are trying to fly back from Orlando to BWI. The website has crashed and no one answered the phone. #HELP +5161,positive,@SouthwestAir Yes! Just a few minutes after my tweet. She was able to reschedule her flight. Thanks! +5162,negative,@southwestair please help us check in... i never expected you to make travel painful... just like the rest all of a sudden...#intlcheckin# +5163,negative,@SouthwestAir can't fly in precipitation and @Delta has planes that don't work after 5. 3rd airline had better be a charm tomorrow. +5164,negative,"@SouthwestAir went to front restroom on plane, on sink sign that said no water, use hand sanitizer. First time I've ever seen that. GROSS!" +5165,negative,@SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl out✈️📱 +5166,negative,@SouthwestAir yep after two hours and thirty minutes +5167,negative,@SouthwestAir hey... Why don't you add the intl number to your error when checking in. Going on 6 hrs looking for a way to checkin. #cancun +5168,negative,.@SouthwestAir I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞 +5169,negative,@SouthwestAir My wife needs help. She is stranded in Chicago and can't get out until Monday. They won't find her bag because volume too high +5170,negative,@SouthwestAir I was on hold for two hours and finally hung up. I was able to do what I needed to without customer service eventually. +5171,negative,@SouthwestAir I'm here @ChicagoMidway airport. I've waited 3 hours for my bag. No one knows shit. Mgmt knows nothing. #Very mad customer +5172,negative,@SouthwestAir how you gonna Cancelled Flight my flight but run flights at the exact same time? Cmon fam +5173,negative,@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation. +5175,negative,@SouthwestAir had to Cancelled Flight my flight because my Cavalli calves was interfering with the onboard equipment. +5176,positive,@SouthwestAir Gate attendant at McCarran C16 (Vegas to Dallas) went above and beyond. After a long day of frustration it was welcome. +5177,negative,@SouthwestAir please refund my ticket. What a terrible experience. #southwestfail +5178,positive,"@SouthwestAir three cheers to your Denver staff. Don't know if we +will get out but they're keeping us smiling. http://t.co/RX8z53M7yy" +5179,negative,@SouthwestAir Conf #8Q6MFD Finally got through & told the flight was completely booked. That would have been better info than advise 2 call +5180,negative,@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love +5181,negative,@SouthwestAir breaking my heart at BWI 9 hrs @business +5182,negative,"@SouthwestAir Officially a customer support game of wills... 2hr30 on hold... Who's the loser here? Oh yeah, that's me." +5183,negative,"@SouthwestAir also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?" +5184,negative,@SouthwestAir 3 + hrs w/out bags being returned to us after flight 2464 Cancelled Flightled. Maybe put a couple people on it? +5185,negative,@SouthwestAir I had to switch airlines and eat the difference (which was not insubstantial) and Cancelled Flight all plans for sat & sun :( +5186,positive,@SouthwestAir Great #BlackHistoryMonth commercial! Thx! #ATL #singer #musician #life #BlackLivesMatter +5187,negative,@SouthwestAir well I'm not sure what there is you can do. The bad experience had already been had +5189,negative,@SouthwestAir There is no way that I am getting back on a plane with your airline. I will be calling to get a refund. As I drive 17 hrs home +5190,negative,"@SouthwestAir AH - did DM, no reply. On hold now over 2hrs. Just spent over $1k to get a United flight tmrw to get home. #lame" +5191,positive,@SouthwestAir replacing @vitaminwater with beer! Bravo!👏👏 Cheers! 🍻🍻 @Leinenkugels @DosEquis @FatTire +5192,negative,@SouthwestAir reservation (FEHQNE) 21FEB15 | DCA-RSW. Want refund not credit for Cancelled Flightled flight please. +5193,negative,@SouthwestAir okay I understand a delay one way. But both ways? C'mon #annoyed #flights +5194,positive,@SouthwestAir i hope i can be apart of the team with this job opening! +5195,negative,@SouthwestAir yes. Hung up and called a different number. +5196,negative,@SouthwestAir Flight 2646. Four hours in the plane on the ground at BWI. +5198,negative,"@SouthwestAir - Hi. My flight confirmation # is fwwe7f. We are currently stuck in Norfolk, Va. Trying to get to LGA in NYC. Ant updates? Thx" +5199,negative,@SouthwestAir Worst customer service ever. You Cancelled Flightled my connecting flight to NY hours ago & didn't tell me. Now I'm stuck in Tampa. +5201,negative,@SouthwestAir are ur flight still Cancelled Flight from nashville tn today and tomorrow to Dallas TX? I been waiting on phone to ur office for 40 min. +5202,negative,@SouthwestAir you Cancelled Flightled my flight to EWR. Flt 3076. U also Cancelled Flightled flights to LGA. Yet @united is flying on time to both. WTH?? +5203,negative,@SouthwestAir why are you literally the worst? +5204,negative,@SouthwestAir why can't i reschedule my flight online? +5205,negative,"@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it" +5206,negative,@SouthwestAir please please please answer the phone. . . +5207,negative,@SouthwestAir did anyone come into work today? u should have all the pilots and flight attendants answer phones if no one is flying +5208,negative,@SouthwestAir - holding us hostage for about an hour with no updates if they are taking us to NY or not. What's going @southwestair +5209,negative,"@SouthwestAir I always brag about ur service, but very disappointed today. Apparently I'll be sleeping on floor of Dallas airport tonight 👎" +5210,negative,@SouthwestAir the ball has been dropped. My snowboard will not be making it to my destination. #totalfail #letdown +5211,negative,"@SouthwestAir you are failing! Diverted, stuck and no communication! Make a decision and let us go!!!! 😞😡 flight #4229" +5212,negative,"@SouthwestAir I have sent the DM, should I continue to wait on hold with a rep, or will you be servicing me here?" +5213,positive,"@SouthwestAir I made it! Heading to Denver, and your employees really are as pleasant as I just told someone your application asks. Thanks!" +5215,negative,@SouthwestAir I'm just calling to Cancelled Flight a flight. I already rebooked it on another card. Just need to Cancelled Flight the previous reservation. +5216,negative,@SouthwestAir can you please DM me who I can speak with regarding my receipts and who I can email a presidential level complaint +5217,negative,@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info? +5219,negative,@SouthwestAir not at all. Rerouted to snowy BWI been trying to figure out how to get out of here. Now dealing with more baggage troubles. +5220,negative,@SouthwestAir officially on hold for 2 hours! +5221,negative,@SouthwestAir not letting me DM. # is FSZ4YO +5222,negative,@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. They are a pain to deal with +5223,negative,@SouthwestAir we were rebooked on the 5:05 out of MDW. Some drink coupons could help! +5224,negative,"@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF" +5226,negative,@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW. +5227,negative,@SouthwestAir could you add me to that list? Been on hold for an hour 15 +5228,negative,@SouthwestAir My flight to KC has been Cancelled Flighted and the next available isn't till Tuesday?! What am I supposed to do for 3 nights????? +5229,negative,@SouthwestAir has the absolute worst customer service when trying to reach them by phone. +5230,negative,@SouthwestAir on hold for 45 mins. Anyone hv a connection at SW or at another airline to get from CHI n Columbus to EWR in am? +5231,negative,"@SouthwestAir coming up on 2hrs on, still haven't spoken to a rep" +5232,negative,@SouthwestAir My son's flight was Cancelled Flightled today. I was on hold 2+ hours to no avail. Can you help me rebook? +5233,negative,@SouthwestAir flight 4040 atl to lga Cancelled Flightled any suggestions how to get home? +5234,negative,@SouthwestAir is Flight 3113 OMA>DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages +5235,negative,@SouthwestAir Hi I just got a message that part of my flights is Cancelled Flightled. I can't rebook online and nobody answers my phone call. Help me +5236,negative,"@SouthwestAir, sev ppl im my office received an apology and 2k. FF miles for this delay, only apologize to select ppl? I got nothing.." +5237,negative,".@SouthwestAir Yes, total of 4 hours on hold. With all the Cancelled Flightlations, one would think there would be more staff. Decided to cx and drive" +5238,negative,@SouthwestAir don't you think a 4hr wait time to speak to an actual agent is ridiculous?! My flight was Cancelled Flightled this morning! #Getyourlife +5239,negative,@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond +5240,negative,@SouthwestAir #3252 Manchester-BWI being delayed for one idiot who isn't on the plane?! We've waited 2 hours for our window and may miss it +5241,negative,@SouthwestAir hv wounded vet stuck in Chi. He's traveling to NY 4 healing. Need fly ny Late Flightst AM by 9 2 catch intl flt. Help! +5242,positive,@SouthwestAir I just wanna say you're incredible for sending people to see their idols. Sooooo kind and amazing💖 #DestinationDragons +5243,negative,@SouthwestAir 3 flights Cancelled Flightled today. Now we have been on hold for over an hour! +5244,negative,"@SouthwestAir really this is getting worse as the day goes on. Late Flight leaving then had to be diverted, and now sitting on the tarmac in VA." +5245,negative,"@SouthwestAir @CallMeStanley7 And bring back the ""Agent will call you back..."" feature. Why was that ever discontinued???" +5246,positive,"@SouthwestAir THANK YOU. I left my iPad on a plane, filled out a lost and found form. Yall found it and shipped it back. Thank you #flySW" +5248,negative,@SouthwestAir any particular reason it's 20+ minutes and counting to speak to a human being? +5249,negative,"@SouthwestAir standing in Las Vegas and our flight says on time, but reps are telling us that all flights to Denver are Cancelled Flightled. HELP" +5251,negative,@SouthwestAir is there any estimate on when the holding for you online will end? I'm at an hour and forty minutes now. I need to rebook!!! +5252,negative,"@SouthwestAir sitting in Baltimore. Finish taxi and approved to takeoff. Oops, not enough fuel. #Fail #45minflight #been3hours" +5253,positive,"@SouthwestAir Sent your way, thanks for the help." +5255,negative,@SouthwestAir the wait for the bags is longer than the actual flight. +5256,negative,"@SouthwestAir Sure was, with @Delta looks like I'll make my birthday celebration after all." +5257,negative,@SouthwestAir Where the heck are the bags for Chicago 408. It has been an hour +5260,negative,@SouthwestAir no. Told to call cust service on monday +5261,negative,@SouthwestAir why are the ticketing lines in Las Vegas so unorganized?? Mass craziness. Half of the ticketing stations unmanned. +5263,negative,@SouthwestAir fl 4158 Cancelled Flightled from Dallas to Austin. No one answering 800#. Need help. +5264,negative,@SouthwestAir been on hold for 30 min trying to rebook my flight you Cancelled Flightled. Help?! +5265,negative,@southwestair y'all just Cancelled Flightled the flight i rebooked after 1st was Cancelled Flightled. help? I need to be in nyc. schedule more flights tomorrow! +5267,negative,@SouthwestAir my wife is trying to get a group of clients to their destination and just got disconnected after2 hours holding. Help. +5269,negative,"@SouthwestAir very confusing to receive ""your trip is around the corner!"" email when I already Cancelled Flightled the flight" +5270,positive,@SouthwestAir y'all are fast we already have our 5 winners! Congrats!! +5272,positive,@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice. #happy #customer +5274,negative,@SouthwestAir placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do? +5276,negative,@SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr +5277,positive,@SouthwestAir That's an awesome library. +5278,negative,"@SouthwestAir, answered right away for a new res, but can't rebook the people that were supposed to leave today? Worst customer service." +5279,negative,@SouthwestAir horrible flight! +5281,negative,@SouthwestAir @ LAX is almost a mess. For some reason the express bag drop is slower than the full service line. http://t.co/ORY89eEGek +5284,negative,@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs. +5285,negative,"@SouthwestAir Been on hold over 90 minutes. You can fly, but not answer the phone?" +5286,positive,@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info. +5288,negative,"@SouthwestAir I fly back to Omaha for my grandmothers funeral, you Cancelled Flight my return flight and dont bother to notify me. Thanks a lot." +5289,negative,@SouthwestAir you just Cancelled Flightled my flight home so you better get me a private jet or something. I need to get home now +5290,negative,@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude! +5291,negative,@SouthwestAir can you provide direct assistance? My colleague and I cannot re-book b/c the ticket was booked via a corporate account. #help +5293,negative,@SouthwestAir flight just Cancelled Flighted. Can you help me rebook? +5297,negative,"@SouthwestAir He is going to file a formal complaint, this should have never happened. Please direct us to the right department." +5298,negative,@SouthwestAir I am trying to change a ticket for travel on Monday that cannot be changed online. Anyway faster than waiting on hold? #anhour +5299,negative,@SouthwestAir have a prompt for consumers for prompt for customer service instead of having customers on hold for 1.5 hrs +5300,negative,@SouthwestAir 😅 you won't let me change my reservation online so now I'm just wasting my time. http://t.co/mHA3xXaeD5 +5301,negative,@SouthwestAir hire more customer service agents. And hour and a half is too long to hold +5302,positive,@SouthwestAir DM sent. Thanks for the help! +5303,negative,"@SouthwestAir, been on hold for an over an hour now - when can we expect some customer service? #disappointed" +5304,negative,"@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!" +5305,positive,@SouthwestAir @bgr1061 luv SWA myself and my employees use you always!! +5306,negative,@SouthwestAir What do you call that??!! +5308,negative,@SouthwestAir My husband is responding to him and he insist to remove him from the seat. BTW signs are in both English and Spanish. +5309,negative,@SouthwestAir the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry +5311,negative,"@SouthwestAir because according to the flight attendant my husband doesn't talk english, when the fact is that he understand and talks it" +5312,negative,@SouthwestAir Bad enough that there is no seat assigned he's seating at an exit seat and a male flight attendant removes him from there +5314,negative,@SouthwestAir My husband a first time flyer with you has had the worst experience on board a aircraft just a few minutes ago. +5315,negative,@SouthwestAir thx - i managed to figure it out by trying diff confirmation #s as i booked. just annoying it's not readily available! +5316,negative,@SouthwestAir 2nd leg of trip Cancelled Flightled. Been on hold 1.5 hrs. Will we lose our $ if we don't speak to someone before first flight leaves? +5317,negative,@SouthwestAir I've been on hold almost an hour! I LUV y'all but #ImJustSaying 😔😔😔 http://t.co/t6fYyBHjhL +5318,negative,"@SouthwestAir I love you guys, but even Comcast has a better phone help system. A simple callback system would fix most of the problem..." +5319,negative,@SouthwestAir is really gonna hear my mouth about this bag situation. +5320,negative,@SouthwestAir you guys need better communication to your customers. This is rude and unprofessional. +5321,negative,@SouthwestAir I wrote to your customer support on Monday re: a Cancelled Flighted flight but haven't heard back. Any idea what's up? Thanks. +5323,negative,.@SouthwestAir received an error online and have been on hold for over 1.5 hours. Completely unacceptable. +5325,positive,@SouthwestAir is the best. Case and point. https://t.co/ucVnilMb4x @ryand2285 #HappyBirthday +5326,positive,@SouthwestAir Incredible view! I had a smooth flight both ways even tho there was turbulence. Your pilots ROCK! http://t.co/3nsUSfSBPv +5328,negative,@SouthwestAir when you take my money and do not provide a service makes for a profitable venture for your company. #IsItTheGaryKellyWay? +5331,negative,@SouthwestAir same here. Would appreciate a follow so I can DM my info to figure out what I am supposed to do. +5332,negative,@SouthwestAir trying to get anyone on phone. Flt Cancelled Flighted. Please get me to Denver. +5334,negative,@SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5 +5335,negative,@SouthwestAir You guys are just being disrespectful at this point... learned my lesson about this airline +5336,negative,@SouthwestAir been on hold for 20 mins to Cancelled Flight my reservation. Can you assist? +5337,negative,@SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled. Need to get out there ASAP. +5339,positive,@SouthwestAir Thank u Thank u Thank u for coming through for us! I sincerely didn't think it would happen. <3 #SWA #THANKYOU +5340,negative,"@SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!" +5341,negative,@SouthwestAir I've been on hold for over an hour and counting…just need a simple name change http://t.co/5Siczx1oez +5342,negative,@SouthwestAir LOST Kay Chapman Designs art-luggage for important show. Won't help locate it. Terrible customer service. +5343,negative,@SouthwestAir been on hold for over an hour to speak to a customer service rep. What the heck?? #Southwest #customerservice +5344,negative,"@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour." +5345,negative,@SouthwestAir - you can do better than having someone on hold for over an hr http://t.co/FxNv618B1A +5346,negative,@SouthwestAir We have been waiting for almost 3 hours trying to rebook flights. PLEASE help us get through to someone. +5347,positive,"@SouthwestAir flight 3970, bna-rdu had the most excellent crew today" +5348,negative,@SouthwestAir- I called @united and they solved the flight Cancelled Flightlation issue in 15minutes. May be ask them how to do it? #getmorehands +5349,positive,@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a +5350,negative,@SouthwestAir I'm stuck in Fort Lauderdale. +5351,negative,"@SouthwestAir 2 hours on hold trying to reschedule Cancelled Flightled flight. Hold music stopped, but no one's answering. How can I reach a rep?" +5352,negative,@SouthwestAir I thought you guys were the best airline...I've been on hold for an hour! +5353,positive,@SouthwestAir @SouthwestOliver that's a great FA right there. +5354,positive,@SouthwestAir DM sent. Thank you. +5355,negative,@SouthwestAir Had to pay a $25 fare difference on a change but can't seem to find the receipt for it. How can I get a copy for reimbursement +5356,negative,"@SouthwestAir can't speak with customer service for 2hours, still on hold! Do you guys work?#nogood" +5357,negative,"@SouthwestAir Seriously, is the reason for all the Cancelled Flightled flights and long phone wait times that you guys are tremendously understaffed?" +5358,negative,"@SouthwestAir VERY frustrated. Saw seats avail. online for pref alt. flight, unable to book online, lost those seats during >2 hr phone hold" +5361,negative,@SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold. Unacceptable! +5362,positive,@SouthwestAir @TheEllenShow @Imaginedragons @kdepetro313 .what a great first night. #DestinationDragons http://t.co/N3LrFo4UaY +5363,positive,@SouthwestAir finally through thx +5364,negative,@SouthwestAir this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight. +5365,negative,@SouthwestAir - Hi Janet in customer service. I'm calling you back and have been sitting in que for 40 mins! Plz pick it up!!! #frustrated +5366,negative,"@SouthwestAir I thank you for the reply but too complicated to DM, really would like to talk to a cust rep. What is going on there?" +5367,negative,@SouthwestAir Can't DM you because you don't follow me. +5368,negative,@SouthwestAir Yes. I figured an hour was a long enough time to hold before giving up. Can somebody call me? +5369,negative,@SouthwestAir - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP! +5370,positive,@SouthwestAir hello #SouthwestAir I'm happy to be flying with you this morning DAL-MDW #4053 looking forward to a comfortable fight +5371,negative,@SouthwestAir is anyone answering phones to rebook Cancelled Flightled flights? +5372,positive,@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning. +5373,negative,"@SouthwestAir customer svc worse than the #WinterWeather ! Flight Cancelled Flighted, website malfunction, on hold for >1:34. http://t.co/PgwUkrpMOx" +5374,positive,@SouthwestAir flt 3867 crew #OrangeCounty to #Denver is The #BEST! Weather delay but pilots just invited the kids to see the cockpit! #luv +5375,negative,@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird +5376,positive,@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches +5377,negative,@SouthwestAir been on hold now for 1 hour 20 minutes with cust service. Can you help? +5378,negative,@SouthwestAir too long to wait for bags when they could have been on the next flight out. The party of 4 could have waited in Albany +5379,negative,"@SouthwestAir where are our pilots? Plane is here flight says it's still on time, but we should of been off the ground 15 minutes ago." +5380,positive,@SouthwestAir Had a great trip this past week to Vegas for work; and had this pic over the Southwest on Southwest! http://t.co/a3YCFlaLxV +5381,negative,"@SouthwestAir - I get that weather delays are not in your hands, but is there nothing else you can offer for the massive inconvenience?" +5382,negative,@SouthwestAir answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a @USAirways flight tmw. +5383,negative,@SouthwestAir on hold for over an hour twice? Terrible. +5384,negative,@SouthwestAir my flight is Cancelled Flightled due to weather. What next ? +5385,negative,@SouthwestAir crazy hold times today. Over an hour now. Help? +5386,negative,@SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? @SouthwestAir #BNA +5387,negative,@SouthwestAir - STL-BOS flight today was Cancelled Flightled. Online resched form gives an error. On hold for past 90 min. HELP! #terribleservice +5389,negative,@SouthwestAir been on hold for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA +5390,negative,@SouthwestAir Been on hold for over an hour - any chance someone can help me on here? +5391,negative,@SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR +5393,negative,@SouthwestAir Cancelled Flightled my flight without explanation and won't pick up the phone...25 minutes and counting. #customerservice @olive201 +5395,positive,@SouthwestAir so glad u guys do business w/ more class than UR competitors @SpiritAirlines 😏 +5396,positive,"@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!" +5397,negative,"@SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty" +5398,negative,@SouthwestAir I've been on hold for 2 hours! When will you answer?? +5399,negative,@SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do? +5400,negative,@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today. +5401,negative,"@southwestair Cancelled Flightling flights due to winter weather is totally understandable, but it would sure be nice if you would answer your phones." +5403,negative,"@SouthwestAir, I've been on hold for 3 hrs. now, waiting to talk to someone with a pulse to get my Cancelled Flighted flight rescheduled. Is this SOP?" +5404,negative,@SouthwestAir been on hold to rebook a flight to CMH for 1.5 hrs. Your rebook website is crashed. +5405,negative,@SouthwestAir been on hold so long to rebook my Cancelled Flightled flight I had enough time to rebook with @USAirways instead! Lots of room there! +5407,positive,@SouthwestAir great flight! And great view! http://t.co/auFM4xdaj2 +5408,negative,@SouthwestAir Have been on hold to reschedule a flight for 1.5 hours! Please help! Phone will be out of batteries soon. +5409,negative,@SouthwestAir 40 minutes still haven't talked to one person #shocking phone is gonna died before I talk to anyone http://t.co/iWoiGRLHXb +5411,negative,@SouthwestAir at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous +5412,negative,@SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline? +5413,negative,@SouthwestAir Cancelled Flightled my flight won't refund me and told me 2 call customer service n been holding for 30 minutes still waitin #BadService +5414,negative,@SouthwestAir I'm going to need you to answer your phones. Being on hold for an hour isn't okay. +5415,negative,@SouthwestAir almost an hour on hold for swa is inexcusable #hiremorepeople +5416,positive,@SouthwestAir is my favorite airline! I can't wait to book my flight to New Orleans for my trip in April!! :) :) +5417,negative,@SouthwestAir Suggestions: tell customers approximate wait times when they are on hold (50 min now...) and allow them to Cancelled Flight online! +5418,negative,"@SouthwestAir Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice" +5419,negative,"@SouthwestAir how is tkt in the A grp for a cxld flight gets stuck at the back of the Cs when your site, phone and agents took 1h to rebook" +5420,positive,@SouthwestAir loving the boarding to go to Chicago #KeepItMovin' +5422,negative,@SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation. +5423,negative,@SouthwestAir apologies help. Would have been nice had supvsr. Sally in CLE offered one. Not usual gr8 southwest customer service I love +5424,negative,@SouthwestAir On hold for two hours and it timed-out on me. Great system you got there. +5425,negative,@SouthwestAir rocks - @AmericanAir horror +5426,negative,@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now... +5427,negative,@SouthwestAir There's nothing I love more than being on hold for over an hour http://t.co/LIQWoblFbT +5429,negative,"@SouthwestAir app error - says click here, can't click not hyperlinked http://t.co/IH5w9nfKz2" +5430,negative,@SouthwestAir I need your help but no one will pick up the phone. +5431,negative,@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting... +5433,negative,@SouthwestAir were you handing out tickets while I was sleep ? +5435,positive,@SouthwestAir had a great LA flight with Clarence and Frank! Those 2 guys are a hoot! 😜😂 thanks +5436,negative,"@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?" +5440,negative,@SouthwestAir how often are airplane seats/tray tables cleaned and sanitized? rather have air purifier and clean seats than #wifi 😷😱 +5441,negative,@SouthwestAir I lost my luggage. My birthday wish is to find my luggage. +5445,negative,@SouthwestAir got a text my flight was Cancelled Flightled! Now what do I do :/?? Help please!!! +5446,negative,@SouthwestAir Been sitting outside our gate for 30 mins at LGA. Why no move to another gate? We'e baking on this plane!?! flight #3415 +5447,negative,@southwestair Grand total from landing to getting bag: one hour. That's very sad. +5448,negative,@southwestair Your staff was really kind about the flight delay. Luggage? Not at all. Very disappointing. +5449,positive,@SouthwestAir Hey southwest! I wanna go to see @Imaginedragons ! You guys are a lot better then jet blue. +5450,negative,"@southwestair Landed an hour Late Flight from IND to DEN, and 40+ min Late Flightr, our bags are not here. Not cool." +5451,positive,@SouthwestAir Hey sourhwest can you send me to Atlanta to see @Imaginedragons ? I will fly southwest forever. U guys are the best airline! +5452,negative,@SouthwestAir Horrible experience ever with airline..Have to reconsider any future flights. Customer service ... http://t.co/EczHcmM5vi +5457,negative,"@SouthwestAir wanting a ⭐️ for the ✈️ finding the gate. No apology or exp. All good, I'm sure connecting flight leaving SAC will be chill!" +5458,negative,"@SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city." +5459,negative,"@SouthwestAir cool the plane you said is ours that just left the terminal for a diff city? She a cold betch for ""flying the friendly skies""" +5461,negative,@SouthwestAir flight to San Diego is delayed per usual.. take me home! +5463,positive,"@SouthwestAir @FortuneMagazine +great news." +5464,positive,@SouthwestAir is making dreams come true with their #DestinationDragons scavenger hunt! You can win a chance to see Imagine Dragons! Go! +5466,negative,@SouthwestAir every other city on your nationwide sale has fabulous fares. Why nothing from Buffalo? except for 2 cities? +5467,negative,@SouthwestAir I have a voucher w swa that expires 4/10. An extension would be a lot of luv +5468,positive,@SouthwestAir Well plane arrived pretty much on time and it's 68 degrees on the ground in Texas. Not much to complain about. +5469,negative,"@SouthwestAir not sure why we are still here in Dallas. Plane has been at gate for 30 min. No update at all. Flight 1140, poor service." +5470,negative,"@SouthwestAir Loved one's flight ATL to IND Cancelled Flightled due to ""ice in Indy"". Sitting here in Indy, it is bone dry. Tomorrow 4-6"" of snow." +5471,positive,@SouthwestAir All's well. I got comped with multiple other bags which just made my day! http://t.co/1AAVvoREpH +5472,positive,@SouthwestAir thanks for the ride to Chicago. #kmdw #b738 http://t.co/6cpYPGFnD6 +5474,negative,@SouthwestAir I'm in line at the airport right now. Will you cover hotel fair or am I to sleep in the airport? +5475,positive,"@SouthwestAir @JasonWhitely flt 947 Emer stop in Albuquer for a heart condition, crew was awesome, pilot was Maverick on the divert." +5476,positive,"@SouthwestAir Thanks so much. Appreciate your kindness in adjusting our reservation. Even during snowstorms, I still prefer Southwest. 👍" +5477,negative,@SouthwestAir Cancelled Flightled my flight and I'm stranded in St. Louis. Not sure what to do. No other flight until tomorrow. Am I to sleep in airpt +5479,negative,"@SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers." +5480,positive,@SouthwestAir you guys held our flight #330! Thank you!!! About to take off from MDW now to Oakland. Thanks +5481,positive,@SouthwestAir first time flying with you. You've definitely won me over! +5482,negative,@SouthwestAir we're doing our best; sitting at a gate waiting (while not being given information why we're delayed) isn't making this easy +5483,positive,@SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI < my child was inspired. Thank you. +5484,positive,@SouthwestAir LUVed the SJC gate 23 agent this am who boarded flight 372 to DAL. Didn't get his name. He represents your brand so well. +5485,positive,@SouthwestAir thanks for an awesome flight and connection! We were delayed but your staff and crew were purely amazing! +5486,positive,@SouthwestAir great flight got us back on time! Thanks +5490,positive,"@SouthwestAir thx for smooth landing today @fly2midway, we applauded! Now what can u do abt the weather? #takemeback http://t.co/OQZ7Wc4lLA" +5491,positive,"@SouthwestAir not frustrated, just an idea! Great crew. Thanks! #happycustomer" +5493,negative,@SouthwestAir my parents flight frm STL2ATL Cancelled Flighted 2nite. When's the next one out?! +5494,negative,@SouthwestAir well my mom called earlier and you guys had her on hold for close to an hour +5495,negative,@SouthwestAir there's an hour wait here for reFlight Booking Problems in line at Omaha. +5496,negative,@SouthwestAir it says I can't because my flight is in progress. +5497,negative,@SouthwestAir can you help me with reFlight Booking Problems? My flight was Cancelled Flighted. FWHEI6 +5498,negative,@SouthwestAir alist pref doesn't do any good if direct to atl is always wifiless. Flight 1701. +5499,negative,@SouthwestAir is that the same reliable system couldn't find my info and then said it refund my credit card ? +5500,negative,"@SouthwestAir 14 hours???? Sorry don't get it. Oh well. Screw the weekend in Az right? Eat the hotel, no problem." +5501,positive,"@SouthwestAir we had early bird, and it was great. Your employees were awesome. It was 3 passengers who killed the buzz." +5502,negative,@SouthwestAir I am absolutely sick of 300s and no wifi! +5503,negative,@SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them! +5504,positive,"@SouthwestAir Ahah😃💕🎵 That is why +I love SW✈❗(^^)❤" +5506,positive,@SouthwestAir you are lucky to have people like Annamarie and Norris at BWI. I hope they get recognized for excellent cust. service +5509,negative,@SouthwestAir @dultch97 kid just wants fucking money #scumbag +5510,positive,@SouthwestAir I wish i would've seen this 4 hours ago!!! I WANTED TO SEE THEM TONIGHT SO BAD!!!! #CRYING +5512,positive,@SouthwestAir I'll have to drop by next time I visit! +5513,positive,@SouthwestAir @SacIntlAirport Feels like a good day to fly!! Thanks for the ontime departure to SNA!!:) #bestinclass #30000ft #takemehome +5514,positive,@SouthwestAir Great trip on 2672 yesterday - outstanding flight attendants +5517,positive,@SouthwestAir I'm on the 10:55 flight! Everyone has been so nice and helpful! I'm just hoping we'll get to fly out! Thank you! ;) +5518,negative,@SouthwestAir @dultch97 that's horse radish 😤🐴 +5519,negative,@SouthwestAir thanks! More concerned about the conflicting texts I was receiving my about my flight Having to drive 10 hours now 😢 +5520,positive,@SouthwestAir Thank you! +5521,positive,@SouthwestAir thank you. See u next wednesday in FLL. Save me some peanuts +5526,positive,@SouthwestAir so happy that you can finally put your #southwestairlines boarding pass into passbook! Makes life so much easier ✈️ +5527,positive,@SouthwestAir I will do just about anything tO GO TO THE VEGAS SHOW PLEASE MAN +5528,negative,@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it +5530,negative,@SouthwestAir @JulGood1 she was traveling with me the one that got miscommunicated with +5531,negative,"@SouthwestAir WTF, my flight was delayed and then I go to board and my boarding pass has disappeared from the Southwest app!" +5535,negative,@SouthwestAir baggage woman said it was in Blatimore and would be on a plane this morning. Now they can't find it. WTF!??? +5536,negative,@SouthwestAir http://t.co/tTXRSyNLxr doesn't work on my flight. Just fyi. +5540,negative,@SouthwestAir I would die if I got tickets to #DestinationDragons and you would be invited to my funeral +5541,negative,@SouthwestAir = easy and pleasant. @united = difficult and stressful. Learned my lesson. +5544,positive,@SouthwestAir got it taken care of! thank you <3 +5545,negative,@SouthwestAir not sure I can trust a statement with that many small numbers above words. http://t.co/o3sRL1hfho +5547,negative,@SouthwestAir Late Flightly you've always been Late Flight! Please get back to the old #SWA!! +5548,negative,"@SouthwestAir Totally sucks that my flights were weathered out of existence, but Stacy in Tucson helped with an overnight in Vegas!" +5549,negative,@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting..... +5550,negative,@SouthwestAir Gary Kelly should be ashamed of himself running a corporation in this way +5551,negative,@SouthwestAir you guys just rip me off if I could Cancelled Flight every flight I had booked for my employees I would Buyer beware +5552,negative,@SouthwestAir not if its travel Credit you used to buy and it expires on the day you find a lower rate +5553,positive,@SouthwestAir please acknowledge Attendant Jeff Wernicke. Beat in class and service on SW +5555,negative,@SouthwestAir just want the money I paid for early bird refunded. Noone seemed to be able at three different. SW should have that worked out +5556,negative,@SouthwestAir I filled in the form on the website too. Darn it all. I guess I'll just have to cross my fingers. +5557,positive,@SouthwestAir THANK YOU SO MUCH FOR ACCESS TO #DestinationDragons TONIGHT AT @theTroubadour 😁 @Imaginedragons Crying /dying rn #ripme +5558,positive,@SouthwestAir so excited about our last minute trip to @Disneyland (and she doesn't know yet!) http://t.co/nKAFbjyARi +5560,negative,@SouthwestAir heyo! What is causing flight 1836 ewr to hou to be delayed? +5562,negative,"@SouthwestAir Your wifi stinks. I'm not mad, but i wouldn't hate it if i got my money refunded." +5563,negative,@SouthwestAir Cancelled Flights arrivals & departures in Nashville as of 5pm. That and more weather headlines @ 4pm #LiveOnFOX17 #FebruaryFreezeFox17 +5566,positive,@SouthwestAir THANK YOU SO MUCH!! http://t.co/tGSB1DfPS3 +5568,negative,@SouthwestAir I was on hold for 30 minutes & no one knows how to win these tickets that you're still handing out? #DestinationDragons +5569,negative,@SouthwestAir after 38 minutes on the phone I'm given another number to call now still on hold with them. http://t.co/1ZT2kEe8up +5571,positive,@SouthwestAir rules. +5572,negative,@SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons +5574,negative,@SouthwestAir okaaaaay UGH IM 8 MIN AWAY +5577,negative,"@SouthwestAir Yes, but I like need my luggage before tomorrow morning" +5579,negative,"@SouthwestAir doesn't care nor does SNA agent Jacquie Plitt, rude gal bad attitude! had 2 fly @USAirways 2 CABO thx http://t.co/VbUxfPCKfa" +5580,positive,"@SouthwestAir Happily, flight 1625 was not delayed when a cockpit visit blew my four-yr-old's mind. Thanks, Cap'n! http://t.co/C8mqEzXVdH" +5581,negative,@SouthwestAir needs 2 make me whole Used my tkt back n PHX due 2 rude SNA agent Jacquie Plitt flew @USAirways 2 CABO http://t.co/QxWW1p09a0 +5584,positive,@SouthwestAir Flight 3056. Only an hour long but one of the best flights I've ever had. Kudos to flight crew and airline in general. +5586,negative,@southwestAir SWA agent Jacquie Plitt @Orangecounty SNA rudely tells me You're not going 2 CABO today or manana back 2 PHX flew @USAirways +5587,positive,"@SouthwestAir, thanks for being so good to us #military folk. It's cold in #StLouis but I sure enjoyed my flight. http://t.co/RcdH183Q1J" +5588,negative,@SouthwestAir thanks for losing my luggage +5589,negative,@SouthwestAir what about for us that cant get to the states they are playing for the hunt? Any DestinationDragons tickets left?Even just one +5593,negative,@SouthwestAir well I HAD a car & free place 2 stay had I known Unacceptable treatment from Spvsr. Sally in Cleveland. #Disappointed +5595,negative,@SouthwestAir and this asshole cut in front of me. Your system blows. http://t.co/7ujt8VTCpa +5596,negative,@SouthwestAir it's pretty stupid and I probably won't fly it again. Plus hearing nightmare stories of overbooked flights. +5600,negative,@SouthwestAir over 15 minutes without talking to a human at what point would you recommend I call @AmericanAir http://t.co/ysqbVq6Mgb +5603,negative,@SouthwestAir so u guys Cancelled Flight #bna flights & don't bother 2 alert passengers? What gives? +5604,positive,@SouthwestAir thank you so so much for sending me to LA for #DestinationDragons! Tonight is gonna rock😎 +5605,positive,@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST. +5606,positive,@SouthwestAir yeah haha. Never been in one. It's expensive 😂😂 and we will!!!!! So much fun! #destinationdragons +5607,positive,@SouthwestAir beautiful day in Seattle! http://t.co/iqu0PPVq2S +5608,positive,@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE +5609,positive,@SouthwestAir @SAMoore10 Thank you for your kind response. The acknowledgement and apology go a long way! #southwestrocks +5610,negative,@SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it. +5611,negative,"@SouthwestAir Was going for the weekend for friend's birthday, so no point in reFlight Booking Problems." +5612,negative,@SouthwestAir one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location? +5614,negative,Includes @KCIAirport “@SouthwestAir: Inclement weather may impact scheduled service in. ReFlight Booking Problems options available: http://t.co/KeyrpFlHil” +5616,negative,@SouthwestAir yes but not with out an attitude and nasty comment +5617,positive,"@SouthwestAir you guys rock! So easy, quick, and affordable to change my flight. #bestairlineever #neverchange" +5619,negative,"@SouthwestAir 4 hour delay in ATL due to ""air traffic control""....love missing an entire day of my vacation #unhappycustomer #mytimeismoney" +5621,negative,"@SouthwestAir#4569 Cancelled Flightled, had to get refund. Cancelled Flightlations happen. But the 25+ min phone wait & painful music unacceptable. Come on..." +5627,positive,"Thank you for your help, Shannon! Great customer service, @SouthwestAir." +5628,negative,"@SouthwestAir 2 1/2 hours Late Flight, but I made it to sf! Maybe you can help me get on an earlier flight on Sunday :)" +5629,negative,@SouthwestAir again another ride SW employee that printed out boarding passes. Deficiency in training obviously +5630,positive,@SouthwestAir Thanks Lindsey & the Southwest twitter team for great service & a speedy resolution #LuvAgent #swa +5631,negative,@SouthwestAir Apparently mechanics had to be flown in to fix some planes...not the most assuring sign +5632,positive,@SouthwestAir Please Help. We really want to fly with you. #guessweflyingdelta +5635,positive,@SouthwestAir thank you! DMing now. +5636,negative,@SouthwestAir did you Cancelled Flight ALL flights into BNA today??? #needtogethome +5637,negative,@SouthwestAir huge problem with someone whose ticket was Cancelled Flighted mid trip. Can you DM? +5638,negative,@SouthwestAir flights from sunny SFO delayed for hours and others Cancelled Flightled left and right with little updates. Any help @SouthwestAir? +5639,negative,"@SouthwestAir Please explain to reps, ignoring a technical issue and passing the buck is not a good business model. Lucky limited to 140" +5640,negative,"@SouthwestAir understood. Just frustrating, you buy early bird check on the day they go on sale at 6:30am and get mid 'b'. Feel ripped off." +5644,negative,@SouthwestAir Please start charging for carryon luggage. #CarryOnBagsSlowEverybodyDown +5645,positive,@SouthwestAir SEA to DEN. South Sound Volleyball team on its way! http://t.co/tN5cXCld6M +5650,negative,"@SouthwestAir No no no. SWA low fares and on-time service is great! But manufactured quirkiness? Mmm, not so much. Signed, -CaptiveAudience" +5651,negative,@SouthwestAir will you please start offering services out of @triflight and @AshevilleAir to other airports.. Have to drive 3-4 hrs to use u +5652,negative,@SouthwestAir Flying now from JAX to DEN and I paid $8 for wifi that barely is functional. Couldn't do work if I wanted to. Never again. +5653,negative,@SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call & cannot get a human +5654,negative,@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird! +5656,positive,@SouthwestAir already booked my tickets for August 20th-30th! Can't wait for my vacation! +5657,negative,@SouthwestAir very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing +5660,negative,"@SouthwestAir so, when your plane doesn't work the luxuries I paid for go away but you keep my money? I need that biz model." +5661,negative,@SouthwestAir you will extend if I call the day it expires.why can't it just be extended now?#mightmismybrosgraduation +5662,negative,"@SouthwestAir y airline I fly with, but haven't seen anything like this yet!" +5663,positive,@SouthwestAir that's awesome! Love flying SWA! +5664,positive,@SouthwestAir That guy was the flight attendant on my last flight… he was hilarious! ☺ +5665,positive,@SouthwestAir thanks for the info and the quick response! +5666,positive,@SouthwestAir shhhh i don't want something else to steal our deal😉 +5667,negative,@SouthwestAir Cancelled Flighting flights 45 minutes before takeoff & sitting for 45 min on the runway of the rescheduled flight #badservice +5670,positive,@SouthwestAir Deborah helped me💁 +5671,positive,@SouthwestAir give this guy a raise....great start to flight from AZ to MKE.. +5672,negative,@SouthwestAir - 800 is not int'l friendly +5674,negative,@SouthwestAir 4-4 in horrible customer service. Empty seats in early flight wantcharge me double to get home early instead the usual Late Flight +5675,negative,@SouthwestAir can you answer the phone so I can change my flight plans. Srsly. +5676,negative,@SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler +5678,negative,"@SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey" +5681,negative,@SouthwestAir what does relay concerns really mean & how/why do u keep letting people on flights with bags larger than u state are allowabl? +5683,negative,@SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em +5685,positive,@SouthwestAir oh my gosh! Going to dm you now! Thank you! +5686,positive,@SouthwestAir THANK YOU SO MUCH YOURE AMAZING IM GOING TO CRY OMG +5687,negative,@SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05. +5688,negative,"@SouthwestAir couldn't make flight, funds forfeited as a no show!! Was trying to book another flight using those funds, I'm out." +5691,negative,@SouthwestAir make this delay go away. Maybe upgrade me and Kats seats. We are headed to Columbus. +5696,positive,@SouthwestAir Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more! +5697,positive,@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry +5698,negative,@SouthwestAir FJBFSC all I need is receipt showing the 776.20 charge I have on my Amex not the 656.xx that I keep getting sent +5699,negative,@SouthwestAir what do I need to do when TSA pre doesn't show for a flight of mine? +5700,negative,@SouthwestAir getting the run around today with customer service & disconnected customer relations # given twice. Help!!! +5701,negative,@SouthwestAir have been doing that for hours already +5702,positive,@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU +5703,positive,"@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u" +5705,positive,@SouthwestAir shout out to the flight #4386 crew for taking amazing care of us on our double down flight! #thankyou +5707,positive,@SouthwestAir please do. Hate having to fly a different airline. You're my fav. +5708,negative,"@SouthwestAir After flying Delta this week, GoGo was so good. The tweet I sent you didn't even send until we landed - that's how bad it was" +5709,positive,@SouthwestAir sure thing +5710,negative,@SouthwestAir why did you book my hotel twice?!?! Ahhhhh +5711,positive,@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother. I planned and you change the rules +5712,positive,@SouthwestAir Jackpot! #legroom http://t.co/ZO2iceG4lI +5713,negative,"@SouthwestAir you were my go to airline now not so much!! You say you care but I now see not so much! Right now, you suck!!" +5714,negative,@SouthwestAir I have been loyal to Southwest from the beginning but very unhappy about your devaluation. +5716,positive,"@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +" +5717,negative,@SouthwestAir Longer flights with 300 series no wifi? Will be great when you retire them. +5718,negative,"@southwestair excruciatingly slow internet on SWA flights is now the norm, rather than the exception. Is this being addressed?" +5721,negative,@SouthwestAir The in-browser hover over is intrusive and annoying. And the fact that the WiFi only works on one device is sort of sad. +5722,negative,"@SouthwestAir the sign in screen had major mobile issues, the responsive design wasn't working properly my Nexus 5." +5723,negative,@SouthwestAir sure did. Also read on there that Southwest doesn't believe it is liable for the incident. How is it my fault that SW lost it? +5724,negative,@SouthwestAir What's up with the new in-flight WiFi service? Super crappy user experience. Miss the old provider. :( +5725,negative,@SouthwestAir it's too damn cold to be sitting on this runway with no heat!!!!! +5728,positive,@SouthwestAir... I love you. Air travel doesn't get easier. +5729,positive,@SouthwestAir Received awesome phone help from Jim today. Helped me switch around flights booked with points. +5730,negative,"@SouthwestAir Repeating this is policy is basically repeating ""Fuck you"" to your customers. I'll be shopping for a new airline ASAP" +5731,negative,"@SouthwestAir yeah... that's not what happened. I'm really pissed. This is the kind of thing I expect from US or Austrian, not you." +5732,negative,@SouthwestAir Glad to see you know how to keep the money in your own pockets. 'Thanks' for the voucher in return for lost bag. +5733,negative,"@SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???" +5736,negative,@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal. +5738,negative,@SouthwestAir having trouble with Wifi. No matter what I get redirected back to getconnected page even though it says I'm connected. +5739,negative,@Southwestair is this account even aware of the #destinationdragons contest? The one youre fucking up for me? +5740,positive,@SouthwestAir Thank you! I can't wait either :) +5741,negative,@SouthwestAir What does this even mean? I'm taking about letting elite customers who paid for a seat fill a seat that will go empty anyway. +5742,positive,@southwestair SWEET!!! Glad to hear it. I'll keep you guys in mind next time! +5743,negative,"@SouthwestAir you do a great job of achieving that at most cities, just not at BWI." +5744,negative,@SouthwestAir hello. my flight is Cancelled Flightled for #destinationdragons and no one at your desk at KCI knows what the fuck is happening!!!!!!!! +5745,positive,@SouthwestAir your employees at BWI have been amazing! +5746,positive,@SouthwestAir thanks for responding. +5747,negative,@Southwestair thanks for leaving me hanging here. #destinationdragons flights all fucked up now. No help?! +5750,negative,@SouthwestAir luxury! Only 40 people on this flight. I'm going to get spoiled. +5751,negative,"@southwestair three flights with three check in agents, not enough. #missedflight back to Jet Blue" +5752,positive,@SouthwestAir when are you releasing your flights for September? Just found out you fly direct lbb to las! So excited! #tripofalifetime +5753,negative,@SouthwestAir unable to book travel right now on the website or through the app. Help! +5754,positive,@SouthwestAir Gracias... appreciate that! +5755,positive,@SouthwestAir was fantastic! That's the best flight service I've ever had. +5757,negative,"@SouthwestAir Promotion also said two free round trip flights. Nope, had to pay $200 extra for chi to Vegas. Bait&switch." +5758,negative,"@SouthwestAir so for an extra luggage, it cost $75????" +5759,negative,@SouthwestAir turned my non-stop flight between Laguardia/dal into a 1 stop in STL. WTH? I'm thinking some sorta comp is in order? REALLY? +5760,positive,"@SouthwestAir Flying with you in about 2 weeks, bringing blankets bc it's freezing!😜" +5761,negative,@SouthwestAir last 5 flights have all consistently ran behind schedule what's up with that ?? +5763,negative,"@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated" +5764,negative,"@SouthwestAir Why do airlines change ticket prices in the middle of the day +#annoyed" +5765,negative,@SouthwestAir #delayed again! You're killing me Late Flightly! +5766,positive,@SouthwestAir LOVE IMAGINE DRAGONS SO MUCH I EOULD DIE IF I GOT TICKETS +5768,positive,"@SouthwestAir I love imagine dragons o flipping much, pls #DestinationDragons" +5769,positive,@SouthwestAir I would love to go to the Atlanta show ♥️ +5770,positive,@SouthwestAir I WOULD DO ANYTHING FOR tickets to the VEGAS... ANYTHING. I love imagine dragons so much!! +5771,negative,@SouthwestAir Another delay. Wow +5772,negative,@SouthwestAir I don't want to be too whiny. We accommodated several passengers whose earlier flight was Cancelled Flightled. Our flight was very long. +5773,positive,@SouthwestAir this would be an awesome experience #DestinationDragons +5774,positive,@SouthwestAir Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link & read! http://t.co/lO6LghPcdU +5776,negative,@SouthwestAir I can't begin to tell you how slow my plane's wifi is. I can't even pull up an email. What am i paying $8 for?? +5778,negative,@SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou +5779,negative,"@SouthwestAir We should be landing at RIC right now, but haven't even left ATL. Should have picked Delta maybe?" +5780,negative,@SouthwestAir I love ya but your bringin me down. An hour Late Flight leaving and now we've been sitting in the runway for 20 min 😥 #fail +5781,negative,"@SouthwestAir I have never been mor e disappointed in a company, charging $8 to use your wifi which only works for about 8 apps parhetic" +5782,negative,@SouthwestAir Just picked up my bag at SEATAC all the clothes are soaking wet... #bagawim http://t.co/nGxAl9OmL6 +5783,positive,@SouthwestAir would be cool if the best airlines company hooked me up with @Imaginedragons tickets for Vegas ;) +5784,positive,"@SouthwestAir appreciate the reply, hopefully those LAX agents get the memo. Cheers!" +5788,negative,@SouthwestAir offering us absolutely nothing for our troubles either. Blames the @TSA +5789,negative,@SouthwestAir link doesn't work +5791,negative,"@SouthwestAir it'd be nice if I could get an answer, even a simple ""no"" would do; I just want to know. :)" +5792,negative,@southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but... +5793,positive,@SouthwestAir a nice trip back home after a looong vaca 😊🌴 http://t.co/9TRvfnCedL +5794,negative,@SouthwestAir Paid for in flight wifi from Austin to San Diego - wasn't useable. :/ Possible to get a refund? Conf #8X7XVM +5795,positive,@SouthwestAir It was the usually excellent SWA flight! +5796,negative,@SouthwestAir you know I ❤️you but trying my patience - had easier cheaper ways from TPA to PDX but stuck w u. Turned my 3 hrs in MCI to 6 +5797,negative,@SouthwestAir I figured the streaming wouldn't work per the TOS but just the @NASCAR site is taking longer than 5 minutes to load +5798,negative,"@SouthwestAir now we have to wait, and wait to get it straight. I fly you for personal and business. But now, not so sure. #BeBetter" +5799,negative,@SouthwestAir because your gate attendant let someone board whose boarding pass kept reading invalid. This messed up the passenger log. +5800,negative,@SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels +5801,negative,"@SouthwestAir Dear SWA, I fly you a lot. Most of the time, amazing. Today: unacceptable.I am sitting here in Midway delayed 20 min...." +5802,negative,"@SouthwestAir, what do you know? Finally lined up like cattle to board my SW flight (after original departure time) #badcustomerservice" +5804,positive,@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks! +5805,positive,@SouthwestAir thanks for adding straight flights from Columbus to Oakland! +5806,positive,@SouthwestAir I look forward to those direct flights to California to see my family more often. Thank you @MichaelBColeman #byebyeusairline +5807,negative,@SouthwestAir where is the great customer service I have come to know/expect; you LUV dropped by EB check in and no help in sight! +5808,negative,@SouthwestAir why can't you help me after you made mistake and dropped my early bird check in on your end? Where is the LUV? +5810,negative,@SouthwestAir please do something about the speed of your WiFi connections on your planes. It might as well be non-existent. +5811,positive,@SouthwestAir Your crew on 4028 tonight was outstanding. God bless them and the medically trained passengers on board. +5812,negative,@SouthwestAir Weather seriously cannot even be the only excuse at this point because it was awful service in the summer too. Over it. +5813,negative,@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc! +5815,positive,@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done! +5816,negative,@SouthwestAir why do you charge so much moving from a full flight to an earlier flight with seats available? doesn't make sense to me. +5817,negative,@SouthwestAir and now no wifi??? Come on. +5818,negative,@SouthwestAir on brd now.frustrated we go 2 #BUF not #ROC.if tld flt was gng 2b held earlier would not be a mess.cng bk unable due to overbk +5819,positive,"@SouthwestAir have to be honest, didn't expect a fast response, thank you! Off to #Chiberia we go!" +5820,positive,@SouthwestAir Making Miracles again! The customer service department gave me by far one of the friendliest phone calls ever. #wheelsup +5821,positive,@SouthwestAir Already signed up! Thanks! Looking forward to trying the Southwest experience. +5822,negative,"@SouthwestAir, on #unscheduled aircraft change, please have a better system in place, not worth the paid upgrade. #REFUND" +5824,negative,@SouthwestAir love how you hold flight 2851 in PHX for Late Flight passengers and make us all over an hour Late Flight. Great job. +5825,negative,@SouthwestAir I tried to return to orig booked flt. told overbooked.Gng to diff dest.Feel like we were switched on purpose bec of overbook. +5826,positive,"“@SouthwestAir: @AMiltx3 You are forgiven most loved Customer,,,it's as if you never left :) ^LL” that's why you're bae ❤️" +5827,negative,@SouthwestAir do we have a time estimate for our luggage? we'll be sure to fill out your survey!! +5828,positive,"@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. 👍👍" +5829,positive,"@SouthwestAir Sorry to spam, it would just be so awesome to see @Imaginedragons in Vegas. Your help would be absolutely amazing." +5833,negative,@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir 😖 2 a day?! +5835,negative,"@SouthwestAir, remember me? Wouldn't let me on 3:05pm flight (seats available). Now my 7:40 flight is delayed. Worst airline. #badservice" +5836,positive,@SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco. +5837,positive,@SouthwestAir the crew of 4649 has been great to us today. Traveling from Ft. Lauderdale to Louisville with 2 kids 7 and under. Thanks!✈️✈️ +5841,negative,@SouthwestAir next up: enforcing your boarding procedure. +5842,negative,@SouthwestAir Roger wilco. +5845,positive,"@SouthwestAir nvm, gate said they're holding connections. Thanks for quick response!" +5847,negative,"@SouthwestAir yall say flt 4200 is on time, yet we haven't boarded for a 3:35 departure b/c we are waiting on a new crew. Why the subterfuge" +5848,negative,@SouthwestAir Did yall get rid of the Austin to Cabo flights all together? There's zero non-stop in Aug and Sept +5849,positive,@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool. +5850,positive,@SouthwestAir has some of the best airfare prices! Gotta LUV them :) +5851,negative,"@SouthwestAir my Flt was delayed, scheduled to miss my connection, can I get some help? 8HH4P2" +5852,positive,"@SouthwestAir thank you, will do" +5853,negative,"@SouthwestAir I didn't say anything about patience, I said this is probably the last time I fly Southwest. I suggest others do the same." +5854,negative,@SouthwestAir flight # 317 +5858,positive,@SouthwestAir :( Thanks for the opportunity... +5859,negative,@SouthwestAir don't ever tweet me again +5860,negative,"@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4." +5861,negative,@SouthwestAir might be the worst airline ever +5862,positive,"@SouthwestAir truly the best in #customerservice. If something goes wrong, no matter how big or small the issue was, they fix it. Thank you" +5863,positive,@SouthwestAir YOU ARE THE EASIEST AIRLINE TO DEAL WITH.. I LOVEEEE YOU SO MUCH +5864,negative,@SouthwestAir My 11AM was canned. I empathize. But I think your Team has lost the right to be capitalized. It's a lowercase team day. +5865,positive,@SouthwestAir thank you! +5867,positive,"@SouthwestAir ok, gotcha! ✈️😃👍" +5868,negative,@SouthwestAir Oops...no functioning bathrooms on a fairly full flight? Hope everyone on 702 from New York can hold it. Me included. +5869,positive,"@SouthwestAir I'm excited too, but perhaps you could scale your excitement back by a few weeks..." +5873,positive,@SouthwestAir me & @sammi_jon3s are best friends because of @Imaginedragons. Any chance we could get tickets to #DestinationDragons ? +5874,positive,@SouthwestAir thank you! ❤️❤️❤️ you guys! +5875,negative,"@SouthwestAir my trip is a month away...why do you consider it ""around the corner""? Is that a setting I can change?" +5878,positive,"@SouthwestAir CEO Gary Kelly, ""We are America's most loved and most flown airline!"" #SouthwestRally #BWI #bestemployees #swaculture #swapic" +5879,negative,@SouthwestAir I tried again with your in-flight wifi #fail +5880,negative,@SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear? +5881,positive,@SouthwestAir @DreSparkles Thank you! I finally made it to my destination +5882,positive,@SouthwestAir Luvin me some flights today!! Don't change!! And please add Paypal as payment option!!! +5884,negative,@SouthwestAir you're killing me!! always #delayed from #SanDiego to #SF!! #ugh +5887,negative,@SouthwestAir almost bumped me off my flight to HRL when I was 20 minutes early then your staff was rude when I asked what was the problem? +5888,negative,"@SouthwestAir experiencing the worst customer service ever currently. Waited for CS rep, then put ""on hold"" but actually was hung up on." +5889,positive,@SouthwestAir makes flying for @UNO_Baseball fun! Flight crew just led the plane in singing happy birthday to one of our guys! #LuvInTheAir +5891,positive,@SouthwestAir I just received your birthday card. It was amazing and made me smile with joy. Nice videos. Thanks. +5892,positive,Thanks @SouthwestAir ! #heartlanta +5894,positive,"@SouthwestAir thanks for the b day concert I watched them all (and noticed the fist bump/high five at the end of the ""rock"" version)" +5895,negative,@SouthwestAir why doesn't your terminal B in LGA have pre-check? Makes me want to never fly your airline +5897,positive,@SouthwestAir My boyfriend and I have LOVED @Imaginedragons since 2009 & it would be so awesome to go to Vegas event. Any way you can help? +5898,negative,@SouthwestAir reviewing your oversize policy. Hardcase golfbags are free if under weight. How do we add guitars and instruments to the list? +5899,negative,"@SouthwestAir @saianel You could have just said ""We don't know""" +5900,negative,@SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends! +5901,negative,@SouthwestAir can't DM you without you following me... +5905,negative,"@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :(" +5906,negative,@SouthwestAir Yes I can. But you guys should get your act together. +5907,negative,@SouthwestAir Unable to check in my flight. It says my itinerary is ineligible for checkin online. Go to counter. Very inconvenient!!! +5909,positive,@SouthwestAir Thank you. Great tool +5910,positive,@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA +5911,negative,"@SouthwestAir thanks a lot for sending a ""special deal"" with @Budget. Getting screwed is the best when on vacation #sarcasm get new partners" +5912,negative,@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program. +5913,negative,@SouthwestAir no one has answers...no one can help. There is always a different story to why my and my fiancee' can't be helped. +5915,negative,@SouthwestAir Yes. Please train your customer service agents with correct protocol.. I should not be receiving different 411 evrytime I call +5916,negative,@SouthwestAir never got any notification that flight 955 was Cancelled Flighted today. Correct phone # and email on file. Not a happy customer. +5917,positive,@SouthwestAir I was just sitting here talking at a tech conference about how awesome you guys are and this rolled across. Luv you guys! #LOL +5922,positive,"@SouthwestAir thanks for your attention, I've been flying southwest for 3 years and haven't had this issue in the past." +5924,negative,@SouthwestAir suggestion- shades on the windows @KCIAirport so travelers won't have to watch ur luggage handlers throwing their bags around +5927,negative,"@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another ""go-to"" airliner" +5928,negative,"@SouthwestAir What's with the pricing cache?! About to book a flight, refreshed the page, & the price jumped from $73 to $159. Ridiculous. 😑" +5930,negative,@SouthwestAir A-List Pref credit card holder called exclusive # and hung up after on hold for 14 min. What gives??? +5931,positive,@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show! +5933,negative,@SouthwestAir Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat. +5934,positive,@SouthwestAir Scott is the best!!! Thank yo from the bottom of my heart💕#DestinationDragons with friends in LA @HayleyMad see u Friday +5937,positive,@SouthwestAir now flying non stop CMH-OAK has me daydreaming about a trip to the bay...especially in this weather. #OhioProbz +5938,negative,@SouthwestAir 3 flights yesterday; no treats but nuts and pretzels. Also no origami in the magazine. New policies? #OldPoliciesWayBetter +5939,negative,@SouthwestAir is awful. They have lost my bag and aren't providing any info. This is day 3 and nothing. #WORSTAIRLINEEVER +5940,negative,"@SouthwestAir if this flight is Cancelled Flighted or delayed any further I expect full compensation for my park ticket, hotel & flight.." +5941,positive,@SouthwestAir yeehaw. You found us another plane. Thx for listening to me vent. +5942,negative,@SouthwestAir there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again.. +5943,negative,@SouthwestAir and YOUR costumer service representative lied to me and ensured me the plane would be leaving by 330.. It's scheduled for 455 +5944,negative,@SouthwestAir not to mention I now have to sit in the airport for 4 hours. You've ruined my trip. I am not happy and want compensation. +5945,negative,@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times .. +5946,negative,"@SouthwestAir @BrittanyOBX11, keeping families apart w/ your quirky, archaic policies. Any other airline accommodates in this situation." +5947,negative,@SouthwestAir Report was filed but would like to support some active searching. Feels pretty passive now. Info on computer is precious. +5948,negative,@SouthwestAir surprise surprise more delays. Seems to be the norm. Broken down equipment. +5949,positive,@SouthwestAir This is unbelievable... Thank you so much! #DestinationDragons +5950,positive,@SouthwestAir AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest +5951,positive,@SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline +5952,positive,@SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks. +5953,positive,@SouthwestAir thank you for always going above and beyond with your customer service!!!!!! #favoriteairline #luvforSW #southwestAir +5955,negative,@SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account. +5956,positive,"@SouthwestAir great news for @PortColumbusCMH today. Finally, Columbus' top unserved market will have flights." +5957,negative,@SouthwestAir no flights to HRL :( is this a limited route? +5958,positive,"@SouthwestAir is really stepping up their ""service""🐩 http://t.co/VQTyza6Mzu" +5959,negative,@southwestair this inflight WIFI is the absolute worst. I'd be willing to have paid double for dialup speeds... #Flight7 +5961,negative,@SouthwestAir Yes I know that. Also noticed you offer A list boarding after A60. So your programs are too popular. +5962,negative,@SouthwestAir I pay for a service to be delivered. Whether or not it is your fault shouldn't there be some sort of compensation? +5963,negative,@SouthwestAir A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up? +5964,positive,"@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!" +5965,positive,"@SouthwestAir I owe you an apology. My tweet was out of frustration, not constructive criticism. I'm a SW fan & LOVE your service!" +5967,positive,@SouthwestAir ..just booked trip to Cancun...❤️ no baggage fees..but need to have more flight time options +5968,positive,@SouthwestAir thank you!!! #bringbacktheluvtordu #miami #directflights +5970,negative,"@SouthwestAir, got ""duped"" w/ a connection on 1st flight (sneaky), now u won't give me a seat on an earlier flight w/ availability. Shameful" +5972,positive,@SouthwestAir That would be great. Thank you! I'll send it over when you follow. +5974,negative,"@SouthwestAir, real sincere apology! Makes my day! Glad to know flying mail is more important than me. Never flying SW again! #badservice" +5975,negative,@SouthwestAir I already follow you and can't DM because u need to follow me back +5978,negative,"@SouthwestAir, rude customer svc, won't accommodate an earlier flight w/o $400 charge. US Mail takes priority over customers. #badservice" +5979,negative,@SouthwestAir RUDE gate agent. Wholly unacceptable to us & other passengers. Think this will be our last time on sw. +5980,negative,@SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working. +5981,positive,@SouthwestAir @FortuneMagazine Love SW forever😃💕😍⤴⤴ +5982,negative,@SouthwestAir please hire an efficiency consultant to manage your PHX baggage checkin. Way to many open kiosks with 100's of ppl waiting +5985,positive,"@SouthwestAir SW rocks, thanks for the reply and the follow. Rebooked earlier flight!" +5986,positive,@SouthwestAir @FortuneMagazine Congrats! +5987,positive,@SouthwestAir @FortuneMagazine well deserved! +5989,positive,@SouthwestAir @FortuneMagazine I always tell everyone to fly Southwest! Congratulations!!! +5990,positive,@SouthwestAir @FortuneMagazine friendliest employees +5993,negative,@SouthwestAir Every flight flown by me personally(about two round trips per month) is FULL. Still hard to believe. Fly 8 hours thru ATL?NO +5994,positive,@SouthwestAir @FortuneMagazine Superb choice - SWA. I am a raving fan. They even take stress out of weather-reLate Flightd glitches! #custexp +5996,positive,@SouthwestAir listening center is open seating just like on their planes. #RaganDisney +5997,negative,@SouthwestAir @jlittle100 Double up with this comment. PHL to anywhere South Florida is GONE GONE GONE. Hello US Air +5998,negative,@SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad. +5999,negative,@SouthwestAir Incredibly frustrating. I emailed but still haven't received a response. +6000,negative,@SouthwestAir I paid for inflight wifi only for it not to work. Download speed was 0.21mbps & I ended up watching the free TV instead. +6002,positive,@SouthwestAir oh my god thank you so much!!! I just sent you a DM +6003,negative,@SouthwestAir I wish I would've known so I could've slept 2 hours more and let my friend know not to wait for me after she lands... +6004,positive,@SouthwestAir Thank you for the prompt response. I will email Late Flightr today. +6005,positive,"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive !!! #ThankYou" +6009,positive,"@SouthwestAir @FortuneMagazine Love u Southwest. You've always been helpful. When I traveled a lot w/my son, infant/toddler, U were great!" +6010,positive,@SouthwestAir @FortuneMagazine Love flying Southwest! Best flight attendants ever! +6011,negative,@SouthwestAir nothing express about your express bag drop at Phoenix Sky Harbor +6013,negative,"@SouthwestAir used to exclusively fly SW, but Late Flightly, direct flights & cheaper costs have me switched. 😔 why...so... few...direct...flights?" +6016,positive,"@SouthwestAir @FortuneMagazine I DO like your airlines, congrats! : )" +6017,positive,@SouthwestAir Hi Guys good morning how are you doing +6018,negative,@SouthwestAir Is there an email address I can send some thoughts to? This experience was really not good & I have some feedback. +6019,positive,@SouthwestAir Southwest is definitely my favorite airline to fly! :D +6020,positive,@SouthwestAir Congratulations! +6021,negative,@SouthwestAir great. My flight is delayed three hours. Now my friend has to wait for me at the airport for hours on her birthday. 😒👎 +6022,positive,@SouthwestAir guess where Ashley is. She's doing a great job presenting. #ragandisney http://t.co/5ZNMwxDI9U +6026,negative,@SouthwestAir @thirty_lives birthday is the 24th and he's not seeing Imagine Dragons at #DestinationDragons ? +6027,positive,"@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!" +6028,negative,@SouthwestAir Is my friend lucky enough to see #DestinationDragons live on his birthday? He's been a fan for years @thirty_lives +6033,negative,@SouthwestAir when you enter every contest for #DestinationDragons and lose :( +6034,negative,@SouthwestAir is main supporter of play where Jesus is portrayed as homosexual partner of Judas and who performs a “gay wedding” #boycott +6036,negative,@SouthwestAir you're giving everyone tix for #DestinationDragons except for me and it's during my birthday!!!! +6037,positive,@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets? +6038,positive,"@SouthwestAir - thanks to the agent boarding 1137, ATL-AUS. Left my wallet on the inbound. He found it for me!" +6039,negative,@SouthwestAir I sent you my conf number yesterday. +6040,positive,@SouthwestAir iPhone app now has passbook support! Whoot! It's the little things in life... 😜 +6044,negative,"@SouthwestAir well, it was fun while it lasted. Not happy about the change to redeeming reward points. Won't be loyal anymore." +6045,negative,@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️& races in Daytona +6046,positive,"@SouthwestAir aww thanks!! Other than that, love it!" +6047,negative,@SouthwestAir Learn how to give folks on multiple flights the same day boarding position at least if you can't give them boarding passes. +6048,positive,@SouthwestAir we're here at MCO. Thanks. +6050,positive,@SouthwestAir the new logo is going to look amazing on the airplanes +6054,positive,"I appreciate the reply. RT @SouthwestAir: @luxclark We’re so sorry to keep you waiting, Laura. An Agent will be with you shortly...^CB" +6056,positive,@SouthwestAir I love you guys! Had to take a few other airlines this week...makes me love and appreciate y'all so much more! #onlywaytofly +6057,negative,@SouthwestAir I'm getting leathery from the heat on 4251 before I even get to Vegas.... +6058,negative,@SouthwestAir my first flight ever and flight #4251 is already having technical issues. Faaaannntastic.😭 +6060,negative,@SouthwestAir how it feels on flight 4251 http://t.co/JM8gQ1KGrF +6062,negative,@SouthwestAir Stuck on 4251 with the heat blasting to try and thaw the water lines.... Kinda disappointed for my first flight as a RR member +6063,negative,"@SouthwestAir love how ""friendly"" your staff is when asking for updates on delayed flights causing missed connections. #horribleattitudes" +6064,positive,"@SouthwestAir DM sent! Thanks so much for responding! Your response was so timely, I missed it!" +6065,negative,@SouthwestAir hates guitar players. Chgd for oversize AND extra bag on my acoustic guitar. Epic fail. +6067,positive,@SouthwestAir Thank you for having flights going out of Nashville! You guys Rock! #DisneyPrincessHalfMarathon #girlsweekend #bffs +6068,negative,"@SouthwestAir Flt 463 San Jose, CA -> Denver, CO. Delayed 2 hrs but easily best flight + touchdown in all my years flying. Keep it up!" +6069,positive,@SouthwestAir Thx Ops Agt Rich Westagard n Flight Att. Nancy @ DEN Airport.Held flight 1027 n even saved seat 4 Bus Select #CustomersFirst! +6070,positive,@SouthwestAir y'all the real MVP with these prices... +6076,negative,@SouthwestAir I spoke to soon... My bag was lost.. :( +6078,positive,@SouthwestAir love bridesmaid dancing Can't wait for you to fly into puerto Vallarta and kick united ass! +6080,positive,@SouthwestAir I ❤️ you! The only airline that understands us military families and our unpredictable changes. Pound it 👊 +6081,positive,@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz 😱❤️im dying +6082,negative,"@SouthwestAir humor aside, we've been stuck on the plane for two hours at the gate because bags can't be loaded correctly. What gives?" +6083,negative,@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb. +6089,negative,@SouthwestAir had a very rude gate agent at BWI tonight gate B8 after a 6.5hr delay for flight 1172. I think a little training is in order. +6090,positive,Looking forward to using Passbook when I fly @SouthwestAir in a few weeks! +6094,positive,@SouthwestAir Fantastic! Thank you! +6095,negative,@SouthwestAir sat on a plane for 2+ hrs on 2/15! Then we finally took off.. :( +6096,positive,@SouthwestAir - Great flight from Phoenix to Dallas tonight!Great service and ON TIME! Makes @timieyancey very happy! http://t.co/TkVCMhbPim +6097,negative,@SouthwestAir flight Cancelled Flighted tonight and was told I won't receive a travel voucher for the inconvenience. Is that really your policy? +6098,positive,@SouthwestAir you guys are so clever 😃 http://t.co/qn5odUGFqK +6099,negative,@SouthwestAir I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process. Very misleading. +6100,positive,@southwestair Amazing view on the approach to LAX tonight. http://t.co/a68d5fULmH +6101,negative,@SouthwestAir today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG +6102,positive,"@SouthwestAir, I really appreciate you all's #BHM commercial that aired today during @BET's #BookofNegroes" +6105,negative,"@SouthwestAir Yes - with extra $77. I wonder what are you going yo loose, if there is room." +6107,negative,"@SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is ""No"". :(" +6109,negative,"@SouthwestAir could care more about their customer, if there is a reasonable request :(" +6111,positive,"@SouthwestAir Thanks for replying, I sen't my conf #! I love aviation and Southwest and all I wanted for my 18th was to fly SWA for the day!" +6112,negative,@SouthwestAir I am going to stop flying with you. Delays everytime. This time due to paperwork? +6113,negative,@SouthwestAir Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out +6114,positive,@southwestair thanks for taking it up a notch!! leinenkugels #craftbeer #goodflight @ Norfolk… http://t.co/TgSLjjN6g0 +6116,negative,@SouthwestAir I receive bad customer service and ended up spending several hundred dollars to accommodate my family during each cxl flight +6117,positive,"@SouthwestAir thank u for not leaving me +@me nice job running thru the airport to catch your connecting flight" +6118,negative,@SouthwestAir it keeps saying that mobile boarding passes are unavailable despite having checked in and everything +6119,positive,@SouthwestAir thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r +6120,negative,@SouthwestAir your app isnt working and i take off in like two hours help +6121,negative,@SouthwestAir why can't you take me to Knoxville?? yall are my fav #help +6123,positive,@SouthwestAir filing it now. Thank you for your response. +6126,positive,@SouthwestAir One heck of an airline http://t.co/CyoOnZfTdC +6128,negative,"@SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta" +6130,negative,"@SouthwestAir My flight was 952, leaving las vegas at 5:40pm, arriving at CHI-MID at 11:00 pm." +6131,positive,"@SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you!" +6132,negative,@SouthwestAir doesn't even have gluten free peanuts. whyyy me?? +6134,positive,@SouthwestAir just had a great flight #4223 with Damion! He was the best #damionflight4223 +6135,negative,@SouthwestAir Please update your website +6137,negative,"@SouthwestAir @Kaneshow @InternJohnRadio @mrerickv THIS IS EVERYTHING... now, return that jet so we can go to Miami!" +6138,negative,@SouthwestAir where was the inclement weather? Other flights left DCA today and this plane appeared to be coming from AUS. +6139,positive,@SouthwestAir Whoa. Thanks and that's what I wanted to hear! Early flight coming up. Thanks for the reply. +6143,positive,@SouthwestAir thx - fingers crossed they are found. +6145,positive,@SouthwestAir So far so good! http://t.co/16c9ex79Rk +6147,negative,"@SouthwestAir @LeeAnnHealey I was all, yeah sale fares! I got places to fly! Oh damn, right, I live where SWA doesn't fly. #why" +6148,positive,@SouthwestAir @Imaginedragons @beatsmusic I'd love to hear them live at @VelourLive @velourlive this saturday! #destinationdragons +6149,positive,"@SouthwestAir that's why I fly y'all, that personalized service" +6151,positive,"@SouthwestAir @Imaginedragons @beatsmusic well timed tweet, just boarded and will be listening on my way home!" +6152,negative,@SouthwestAir it took ages for one snapchat story to load. one. ONE. I will demolish you +6154,negative,@SouthwestAir lost my sunglasses & case on a flight 3933 last night - is there a lost & found? +6156,negative,@SouthwestAir your WiFi is shit. fix that up before I jump out of the closest bloody fucking emergency exit. +6157,negative,@SouthwestAir We need help changing a name on a company reservation....We tried calling customer relations but there is a busy signal. +6158,negative,"@SouthwestAir alas, it was pretty full so we had to entertain ourselves with witty repartee ..." +6160,negative,@SouthwestAir I am trying to book another flight and apply my credits that I had from another flight but I can't find them. +6161,negative,@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice +6162,positive,@SouthwestAir awesome. thank you! +6163,negative,@SouthwestAir we've now lost a whole day of our honeymoon... Very disappointed and frustrated with everything. +6164,negative,@SouthwestAir we have to stay in Chicago overnight and meet up with our bags there. I hope they stay put and don't get put on a flight. +6165,positive,"@SouthwestAir luckily, the people working the BSO at Chicago Midway have been very attentive and found our bags in Punta Cana." +6166,negative,"@SouthwestAir are bicycles that the 62"", 50lbs criteria free or bikes are automatically $75/each way? The FAQ page isn't very clear to me." +6168,negative,@SouthwestAir was wondering is there a reason why customer service is so busy? Been on hold past few days for many hours No answer Help plz +6169,negative,"@SouthwestAir Open more kiosks at +Austin-Bergstrom. Three lanes to service a line of 50 people? Really?" +6170,positive,@SouthwestAir @ PIT- Gate A1! Big shout out to the lady trying to track him down! +6171,positive,@SouthwestAir - I just had a great experience with your customer service team. Thank you! #LuvSW A-list +6172,positive,@SouthwestAir is there a way to know who checked my bag on the curb? She was awesome!!! And want to be sure she gets a high five! +6174,negative,"@SouthwestAir pls help me get this resolved & reimbursement made. gracias, rico; pls send me private msg with phone number or email address" +6175,negative,"@SouthwestAir A-list preferred line phone wait was 15 minutes. I hung up, not feeling A-list-ey!" +6176,negative,@SouthwestAir How do I stop getting credit card apps? I already have a card! +6177,positive,@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think! +6178,positive,Bingo! “@SouthwestAir: Thank you for bringing this to our attention. We'll be happy to reach out to Noah so we can make this right. ^MR” +6181,negative,@SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help. +6184,positive,@SouthwestAir love..luv the addition of the passbook option. +6185,positive,@SouthwestAir thanks for the follow up. So glad to get my bag back. +6188,negative,@SouthwestAir if you guys fuck this up again I will never forgive you +6189,negative,@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat. +6190,negative,@SouthwestAir I'm miserable on your Orlando to Vegas nonstop right now. How big must a guest be for u to require 2 seats? I'm in 1A btw. +6191,positive,@SouthwestAir amazing service by your SW stewardesses! From den to Cun and from CUN to Atl and atl to lax. Thank u! +6194,positive,@SouthwestAir @love_dragonss lol I'm sorry I'm just seeing this now but LAUREN OH MY GOD AHHHH +6195,negative,@SouthwestAir bad weather and multiple Cancelled Flighted flights has us all scared! Noted for next time. +6196,negative,@SouthwestAir good to know NOW! Three sets of travelers in just 20 mins standing here waiting for mins to pass by. +6197,positive,@SouthwestAir once or twice a year. Hard to get vacation time from work sometimes. But love flying with you guys! +6198,positive,@SouthwestAir JUST GAVE ME TICKETS TO SEE @Imaginedragons AT @VelourLive ON SATURDAY. I CAN'T EVEN RIGHT NOW HAHA. THANK YOU!!!! +6199,negative,"@SouthwestAir doesn't want to deal with me, but the world might want to know how they are treating their customers: http://t.co/sKKewqhssG" +6200,negative,@SouthwestAir So I guess you can get to the airport too early! Need to wait 10mins to checkin. Really? +6201,positive,@SouthwestAir @taylormdowns We share that value in common. :) +6203,positive,@SouthwestAir @karajusto OK we will! Thank you!!! +6206,negative,@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere +6208,negative,"@SouthwestAir how do i know that my information is not found on other people's account? I can see someone else's reservation, rr # and trip" +6209,negative,@SouthwestAir I don't have a conference number. I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour +6214,negative,@SouthwestAir Customer service said it was a known problem that they were using same confirmation numbers for domestic and international +6215,negative,@SouthwestAir looks like my 1 yr anni trip has been replaced w someone's itinerary. Worried abt who can c my flight http://t.co/BApE6RuMNE +6217,negative,"@SouthwestAir why would I want to when the last time I did, you screwed me out of my early boarding that I PAID FOR." +6218,positive,@SouthwestAir thanks for the follow up. I appreciate it. +6219,positive,@SouthwestAir :arrived in San Juan early. Thanks for a great flight. LUV u! +6220,negative,@SouthwestAir #JamesAsworth has the worst corporate account manager #22 Brent. I will now take my 70plus flights to @Delta thank you +6222,negative,"@SouthwestAir, a complete horror show. Flights bumped three times today, before noon, not how to run an airline. #cantblametheweather." +6225,negative,"5 hour delay = shortly?“@SouthwestAir: @brendanpshannon Brendan, we are so sorry to keep you waiting. We'll have you in the air shortly!^RS”" +6227,positive,"@SouthwestAir thanks, already subscribe and have a RR Account. Had received a promo code last month but has since expired. Any new offers?" +6228,positive,@SouthwestAir thank you kindly. +6229,negative,@SouthwestAir step 1: be less shot. Step 2: acknowledge customers other places than Twitter. Step 3: don't suck so much +6231,positive,@southwestair Great job celebrating #MardiGras2015 . You own the industry . Another reason I'm nuts for you! http://t.co/8WBzOrRn3C +6235,negative,@SouthwestAir I'm sorry for straying and going with @AmericanAir I've learned my lesson. These attendants need some SW happiness! +6237,positive,"@SouthwestAir just added #passbook support to their iOS application! Finally, I get to add them to my collection. http://t.co/lEdNoCdQee" +6239,positive,"@SouthwestAir I'm really craving your pretzels, please send me some." +6240,positive,"@SouthwestAir allows you to change a flight once for no fee, yay! I will always book flights with them. @AmericanAir changes you $200" +6242,negative,@SouthwestAir it's the poor customer service that I have a problem with!!!!! +6243,negative,@SouthwestAir it was this one but looks like the problem is now fixed. https://t.co/CFI1E3KXA9 +6245,positive,@southwestair#SWADiversity We are ready to be inspired! http://t.co/S3EsW5AgUm +6247,negative,.@SouthwestAir 3 days & still not home. Not even off the ground. 3. Days. #PastMyPatienceExpirationDate +6249,negative,@SouthwestAir understand you can only do so much but often it seems like a quick request to the desk is all it takes no questions asked. +6251,negative,@SouthwestAir tried to enter that rapid rewards contest link on facebook but all my browsers kept popping up security warnings 4 it. +6252,negative,@SouthwestAir Just OH-ing a text message I received from an entitled jackass of a friend. +6253,positive,“@SouthwestAir: @kirkwoodtiger Hmmm... how does the Caribbean sound? https://t.co/AAY5avg99b ^LD” WARM THANKS! +6257,positive,@SouthwestAir - Apology accepted! #customerserviceWIN #itravelalot http://t.co/z5znfwkKWP +6258,negative,@SouthwestAir how does your pre boarding process work? Basically anyone who doesn't want to wait their turn can get a slip? +6259,positive,"@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)" +6260,negative,@SouthwestAir it's ok...I forgive you guys. +6261,negative,@SouthwestAir now it's delayed until 3:55. Getting yelled at by attendants not to bother them. Getting worse +6262,negative,@SouthwestAir Southwest is scheduled to fly to Costa Rica on March 7 but I can't book it online. When will this be available? +6263,positive,@SouthwestAir Yes! I did and the bags came straight to my hotel. Thank you ...you guys rock! +6266,positive,@SouthwestAir thank you!!! +6267,positive,@SouthwestAir @love_dragonss oh my gosh +6268,negative,@SouthwestAir Service rep didn't say I was dumb just had the tone of voice like I should have known about it. +6269,negative,@SouthwestAir it would be nice if I could talk to an agent rather than get caught up w/ a promotion & then be hung up on +6270,negative,@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into. +6271,positive,@SouthwestAir @love_dragonss LAUREN IM SCREAMING +6272,positive,@SouthwestAir @love_dragonss LAUREN OMG IM DEAD IM SO SO HAPPY FOR YOU YES YES +6273,positive,@SouthwestAir you're the best +6274,negative,"@SouthwestAir Customer relations line had busy signal too, called the normal line and the service rep thought I was dumb for not knowing." +6276,positive,@SouthwestAir @love_dragonss LAUREN OMG BEST AIRLINE EVER +6277,negative,@SouthwestAir Didn't see travel had to be compete for unused funds by expiration date hidden in the fine print. Never saw that before. +6279,positive,@SouthwestAir @love_dragonss holy fuckinf shit +6280,positive,@SouthwestAir @love_dragonss oh my god LAUREN OH MY GOD OH MY GOD +6283,positive,@SouthwestAir Thank you thank you thank you +6284,negative,@SouthwestAir after a long wait of over an hour my mother's bag did not make it. We filed a report and are waiting. Thanks for your help +6287,negative,@SouthwestAir when will sw return to customer service? Business travelers made sw now sw ignores us. +6293,negative,@SouthwestAir your app repeatedly crashed and failed to display my name when checking in. Was unable to use app. http://t.co/0kN7PjelZL +6295,negative,@SouthwestAir No I have not. +6296,negative,@SouthwestAir yea but I was hoping to avoid the ticket difference amount as a birthday courtesy? #flysouthwest #lovesouthwest #mybday +6297,negative,@SouthwestAir can @Sagerooski & I use your luggage scale to measure our weight loss? One scale for each foot @ home is not accurate anymore. +6298,positive,"@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!" +6299,negative,@SouthwestAir boarded plane only to be told to get off as it wasn't our plane. Now an hour delay. 😭😭 +6301,positive,@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job! +6303,negative,@southwestair TWO hours on the plane at the gate?!? This is undignified behavior for you. And the apology isn’t enough. #freedrinkcoupons +6304,negative,"@SouthwestAir she cut people off 35 minutes before flight time to check in bags, for a flight that was delayed 2 hours! I waited 8 more hrs!" +6305,negative,@SouthwestAir I want to file a formal complaint against a disgruntled employee @ LaGuardia who ruined mltple people's travel plans yesterday +6306,positive,@SouthwestAir Awesome!!! Sending now. +6308,negative,@SouthwestAir Hi! Just got my TSA pre-check # & put it in my acct. But it's not on my boarding pass for a flight this p.m.Can it be updated? +6309,negative,@SouthwestAir why do your MDW gates have so many fewer seats than your planes? +6310,negative,@southwestair really?!? 1.5 hours ON THE PLANE and at the gate??? Jax2BNA. Like we haven’t waited days to get home #notokay +6311,positive,@SouthwestAir Thank you! +6312,negative,"@SouthwestAir There is no option just to Cancelled Flight? I don't want to change flight, I want to Cancelled Flight." +6313,positive,@SouthwestAir Thank you for your time! +6314,negative,"@SouthwestAir Lastly, for a company that's trying to put the love in flying it would be nice to have someone personally address my concerns." +6316,negative,"@SouthwestAir Flight 2078 to Balt hit turbulence, babies cried, kids vomited. Chaos. Flight attendant Caroline was a superhero." +6317,negative,"@SouthwestAir By the way the flight number was 1703, please feel free to fact check my complaints about leave time & baggage time." +6319,negative,"@SouthwestAir Therefore, since I've received no recourse through phone I have submitted an email complaint & a letter via mail will follow." +6320,negative,@SouthwestAir I consider myself a loyal customer to the brand but I'm astounded at the lack of concern about customer's flying experiences. +6321,negative,@SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse +6323,negative,@SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection +6324,negative,@SouthwestAir All I requested was a refund of my Reward Points that I used to purchase the flight and he refused. +6325,negative,@SouthwestAir So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do +6326,negative,"@SouthwestAir We did not get a single answer from any Southwest personnel. After an hour's wait. No apologies, no explanation." +6327,negative,"@SouthwestAir I, along with other passengers repeatedly asked Southwest personnel what was taking so long, where was our luggage." +6329,negative,"@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!" +6330,negative,"@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight" +6331,negative,@SouthwestAir 2 bags fly free! So what's with all the carry-on's? #packingayak @BrianReganComic +6332,negative,@SouthwestAir First there were cockroaches crawling on the counter at the gate and visible mouse traps under the seats at the gate +6333,negative,@SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL. +6334,positive,@SouthwestAir Landed in Nashville! Thanks for taking care of us! http://t.co/RYXbPLgMnK +6335,negative,@SouthwestAir when will you be accepting reservations past August 7? +6337,positive,@SouthwestAir Thanks for the info! Have a good day. +6338,negative,"@SouthwestAir FS4VE7 when I corrected the attendants error she gave me attitude made a rude show of taking back nuts& said ""well i was Late Flight""" +6339,positive,@SouthwestAir @DeltaPoints hey at least you guys are honest with your customers unlike @Delta +6341,negative,@SouthwestAir I just sent a screen shot of the incident report. +6342,negative,@SouthwestAir I couldn't fly you today & it made the trip harder + had to pay for my checked bag. #DevotedyYours but for today. :( +6343,positive,"@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!" +6344,negative,@SouthwestAir Flight 4110 MCO to ISP delayed. Any details on why? +6347,positive,@SouthwestAir thanks for getting me back to Nashville. Big thanks to the pilots on the 6:15 out of Baltimore. Flying in snow landing on ice. +6348,positive,@SouthwestAir just did last night. Thanks for following up. :) +6349,positive,@SouthwestAir for the win as always- saved my day and got me on a direct to Orlando. 🎉🎉🎉 +6352,positive,@SouthwestAir de-icing is important! +6353,positive,@SouthwestAir THANK YOU for finally making your boarding passes work with passbook +6358,positive,"@SouthwestAir I love and appreciate the fact that you guys rarely Cancelled Flight flights and are on time, but I need a Cancelled Flightlation this time. 🙏" +6359,negative,@SouthwestAir flight at 630 from fll kiosk just opened. Rude attendants because now everyone is Late Flight. http://t.co/2Boh2Mh3cb +6360,negative,@SouthwestAir why is your website downnnnn :( ugh +6363,negative,@SouthwestAir will you please tell me if I'll make my flight out of here tomorrow 8am? I've been tryin for 3 days now to leave +6364,negative,@SouthwestAir Had a bad experience with them last week. They broke my bicycle that I had brought with me to do a bike ride in Fla. Why? +6365,negative,“@SouthwestAir: @TinaIsBack I'm so sorry for your frustration. Did you get rebooked? ^SW” I've been rebooked 4 times!! Still stuck!! #SMH +6366,negative,@SouthwestAir 75 minutes and still waiting for skis to be unloaded. You should be ashamed. It's 1:30 in the morning. +6367,positive,"@SouthwestAir neveind, it's been found and on its way. Thanks for making the process so painless" +6370,positive,@SouthwestAir @JohnWayneAir Thank you both very much!! +6371,positive,@SouthwestAir you are the #Official airlines of #DivadaPouch aka #ThePoopQueen http://t.co/XXY2d2iMnP +6373,positive,"@SouthwestAir Once again, I was able to change my flight without any fees... oh and the two free checked bags. Best airline ever." +6374,positive,@SouthwestAir A wonderfully nice agent in Austin helped us out. Wish I remembered her name to give proper kudos. +6375,positive,@SouthwestAir hot stewardess flipped me off +6376,negative,"@SouthwestAir where are our bags? +We have a tv show to film!!" +6377,negative,"@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled" +6378,negative,"@SouthwestAir update 35 minutes into this pilot has turned off a/c. No longer freezing, but we are enjoying waiting for reload of all bags" +6381,negative,"@SouthwestAir It seems odd to be sitting on a plane that gets further delayed and you find out by txt, not the 6 emp working on the aircraft" +6382,negative,"@SouthwestAir really enjoying sitting at BWI with the door wide open and the a/c on as they fix a ""baggage error"" #sarcasm" +6383,positive,@southwestair Flight 4146 Phi to Den was staffed by a great crew. #freecomedyshow #newlifetimecustomer +6384,negative,@SouthwestAir Engadget Theverge Wired reddit +6385,negative,"@southwestair, Your male flight attendants must being playing a game called Who can be the Bigger Dick to People. Flight 952 to CHI-MID" +6386,negative,@SouthwestAir when you're on hold with southwest for over 2 hours and it automatically hangs up on you. #iusedtoloveu http://t.co/tEFHpuWMdJ +6387,positive,@SouthwestAir has the best customer service! +6388,positive,"@SouthwestAir big thanks to your team. family emerg, same day ticket, experience was excellent. 1st time flying with yall, not my last!" +6389,negative,@SouthwestAir this was the 3rd Cancelled Flightlation in 2 days due to weather in Nashville. 3 trips to the airport. Each time communicated Late Flight by SW +6390,negative,@SouthwestAir I left my iPad on my flight 1831 from ERW to DEN. I opened claim 442998. It has so many memories on it. Plz help get it back. +6391,negative,@SouthwestAir Yes. Dale at Baggage office was wonderful. But not everyone is on the same page down there... We had a 6 hour wait! +6392,negative,@SouthwestAir No one wants to commit to saying if this plane is getting Cancelled Flighted or not. Customer relations is closed. Patience gone. +6393,negative,"@SouthwestAir Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab" +6394,positive,"@SouthwestAir - total win!! Happy 7th bday on intercom, chocoLate Flight kisses, and a chance to hand out snacks.Thank you. http://t.co/NKloZcNtto" +6395,negative,@SouthwestAir My luggage has still not been found. Luggage is not scanned until final destination. So no way of knowing where it is! +6396,positive,@SouthwestAir thanks for your excellent response time and assistance! All set :) +6397,negative,@SouthwestAir Finally got through after 3 hours and all set. Thanks. +6398,negative,@SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted. +6399,positive,@SouthwestAir can't wait! Thanks for the response!❤️ +6400,positive,@SouthwestAir Got it covered. Thanks! +6401,negative,@SouthwestAir please help on hold forever to check in for flight +6402,negative,@SouthwestAir my sister and her family had to drive 1200 miles because you did not accommodate a rebook in a timely manner! HORRIBLE +6403,negative,@SouthwestAir can't believe how many paying customers you left high and dry with no reason for flight Cancelled Flightlations Monday out of BDL! Wow. +6404,positive,@SouthwestAir thank you for your help resolving my problem Shannon ROCKS - even though Rhonda didn't !! +6405,positive,@SouthwestAir thanks!! We will see what happens!! +6406,negative,".@SouthwestAir I appreciate that, and not to be rude, but it doesn't solve much. You should AT LEAST cover the cost of stolen goods." +6408,negative,@SouthwestAir you're 4/4 on blowing it with your customer service. Shotwest Airlines. +6409,positive,@SouthwestAir Glad it was finally resolved too. Too bad I can't get a free voucher to go with mine so I can have a friend travel next time! +6410,negative,@SouthwestAir she made it standby after her flight was Cancelled Flighted for no reason. Almost 4hrs Late Flight. Conf# FVF9YW SWRR# 298033455 +6412,negative,"@SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!!" +6413,positive,@SouthwestAir all good now. Going to make it to Boston on time. I'm actually on your wifi right now +6414,negative,"@SouthwestAir you are over 40, please start acting your age and stop with the short-shorts!" +6415,positive,@SouthwestAir thanks for your assistance..you guys ROCK!!💯 +6416,negative,@SouthwestAir no self help way to put in tsa pre check number for existing reservation. Very annoying. 800 is not reachable. +6417,negative,@SouthwestAir Why won't you let me leave Newark!? +6418,positive,"@SouthwestAir Hey yea I got thru...everything is good now (well, in 7-10 days when the voucher goes through) Appreciate it!" +6419,negative,"@SouthwestAir I was in Nashville and I had to drive 3 and a half hours to Memphis, but I made it as the plane was loading!" +6420,negative,"@SouthwestAir According to TV passenger interviews, the landing was far from ""uneventful"" with heavy (panic) breaking to" +6423,negative,@SouthwestAir what are the chances you will be Cancelled Flighting all flights in and out of Nashville again? +6425,negative,@SouthwestAir why are you the only airlines to Cancelled Flight all flights into BNA? Been stranded in philly for 2 days. Hoping to get out in the AM +6426,negative,@SouthwestAir not very helpful trying to get out of Nashville.Should waive change fee for 2/18. +6428,negative,"@SouthwestAir thanks, but they told him he couldn’t a few hours ago, then my plane left after I tried to do it. Stuck waiting for hours now" +6430,positive,@SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set. +6431,positive,"@SouthwestAir Yeah, we figured it out. Thanks." +6432,positive,@SouthwestAir thanks for the drink tickets hook up! Can't wait for my first international flight with you to NAS! #pumped +6433,negative,@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow & it's not here; can we expect compensation? +6435,positive,"@SouthwestAir Hi! I just saw a Black History month commercial on TV & Im excited! In support of this month,will you all grant me 1 free trip" +6436,negative,@SouthwestAir took our BOS to BWI plane for a flight to StL and promised a replacement 1.5 hours Late Flightr. Now 2.5 hours delayed. Not happy. +6437,positive,"@SouthwestAir though I work for another major airline, I LOVE your Black history month commercial. I Thank you." +6438,negative,@SouthwestAir No. We were in a large group. Majority of the 30+ bags were soaked. +6439,positive,@SouthwestAir Black History Commercial is really sweet. Well done. +6440,negative,@SouthwestAir even with the 50$ voucher for picking up my bag +6441,negative,"@SouthwestAir there... from my first interaction with your people this morning, after bad weather, sorry but I wont be flying with you again" +6442,negative,@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were +6443,positive,@SouthwestAir much respect! +6444,negative,@SouthwestAir it's not letting me DM you !! +6446,positive,@SouthwestAir Thank you! #thankful #feelingtheluv +6447,negative,@SouthwestAir Im just praying you get me home alive +6448,negative,@SouthwestAir I hope you're happy! You have officially become the next @AmericanAir #ProfitBeforePeople IMO you will be bankrupt by 2020 +6449,negative,@SouthwestAir what's up with these delays?! Throw some priority boarding my way & I'll forgive you!! 👍 #southwest #southwestairlines +6450,positive,@SouthwestAir I got it added thank you! :) +6451,positive,"@SouthwestAir Great, thank you. Best of luck dealing with this horrible winter." +6452,positive,@SouthwestAir thank you :-) +6453,negative,@SouthwestAir needed my flight info so I can add my rapid rewards to my flight ... First time I have flown with SW - won't do it again #mad +6454,negative,"@SouthwestAir I keep getting disconnected after choosing the option ""unused travel funds"" on your automated customer service line! SOS" +6456,negative,@SouthwestAir Being old I will miss my connection and can sleep at OAK or get a hotel on my own dime rubs me the wrong way. I wasn’t Late Flight. +6457,negative,@SouthwestAir Not your finest moment in Boston right now! +6458,negative,"@SouthwestAir MY BAGS ARE. 1st woman said it would be there on the next flight... not there, so now Ive got nothing. Big wigs help me out" +6460,negative,"@SouthwestAir no, thanks. I think we have it straight!" +6461,positive,@SouthwestAir Thanks for taking care of me Today! Michele rocked the customer service! Gate 25 HOU +6462,negative,@SouthwestAir paid for my own $200 rental car just to not go through this for the 3rd day :( +6463,positive,@SouthwestAir I did. Thank you. +6464,negative,@SouthwestAir thanks! I expected a wait... Just not that long. :) +6465,negative,@SouthwestAir understand weather is an issue but on time Cancelled Flighted reinstated Cancelled Flighted with hardly any updates and doing nothing for me= :( +6466,positive,"Despite Mother Nature's best efforts, @SouthwestAir's good-humored folks got us home safely in an area heavily affected by winter storms." +6467,negative,@SouthwestAir sadly didn't get much help ... As a travel agent this is so disappointing to me. +6468,negative,"@SouthwestAir bos to msp, msp to aus, aus to bos. Site doesn't seem to display fields for the middle trip when I add the 3rd." +6469,negative,@SouthwestAir me not to be able to rebook another flight. Drove to ATL to catch a flight.... Was charged $40 just to get the a group I had +6470,negative,@SouthwestAir has the worst customer service on earth. Will never fly that airline again. +6471,negative,@SouthwestAir flight yesterday Cancelled Flighted. Got to airport 4am today for an on time flight w was delayed Cancelled Flighted than reinstated which caused +6472,negative,@SouthwestAir Flight 4968 (N8325D) departs @MCO enroute to @NO_Airport http://t.co/fd4SnvKIeM +6474,positive,@SouthwestAir Awesome - thanks! +6475,negative,@SouthwestAir @poisonpill76 im in same boat.. 8am flight to Jacksonville... Get me out of here!! +6476,negative,@SouthwestAir I'm concerned that you will Cancelled Flight my flight out of BNA tomorrow am. Should I be? +6478,positive,"@SouthwestAir really appreciate the follow up, I always fly with y'all for a reason!" +6479,positive,@SouthwestAir All pieces were found and safely delivered to our home this afternoon. +6480,negative,@SouthwestAir stop ur bs promos of ✈️anywhere starting at 79$ I click and everywhere I'd fly=130$ The only place thats 79$ is CLE #NoThanks +6482,negative,@SouthwestAir I know one thing @Delta would NEVER treat their customers like this!!!! +6483,negative,@SouthwestAir why are yall trying to fly me to Chicago when I don't live there?! Send me home now!!!! Bullshit ass customer service +6484,negative,@SouthwestAir 4 flights Cancelled Flightled in one week?! Customer Service is 💩💩💩💩 +6485,negative,@SouthwestAir I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it 😠😠 +6486,negative,@SouthwestAir very poor customer service thru out each of my cxl flights😔 I should've flew @Delta +6487,negative,@SouthwestAir what's yall corporate number bc yall are not trying to accommodate me at all!!! +6488,positive,@SouthwestAir El Paso deals....May❤❤❤😍🌏 +6489,negative,"@SouthwestAir can't checkin online for 2:00 flight tmrw fr. Cancun. ""Undefined error"" & 800# not working.Family of 4 don't want Cgroup! Help" +6490,negative,@SouthwestAir Does anyone ever answer your phone? #poor +6491,negative,@SouthwestAir we are 2 mins from departure of 4125 and no announced update nor an update to on time status. Everyone just standing. #comeon +6492,negative,@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight! +6493,negative,@SouthwestAir @Matt_e_Boss how long did you have to hold? We waited 35 minutes and gave up +6495,negative,@SouthwestAir Any plans to make the southwest app for Android not crappy? +6496,positive,@SouthwestAir Thanks. I'll keep checking. I'm trying to book our first Disney World vacation. +6497,negative,@SouthwestAir thanks for taking such good care of my luggage... http://t.co/PIvxean3jY +6498,negative,"@SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!" +6499,positive,@SouthwestAir Thank you. I know ya'll can't control the weather. I appreciate ya'll working to get my flight rebooked the last two days. +6501,negative,@SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi +6502,positive,@SouthwestAir About time...and just in time for my next flight Thursday. +6503,negative,@SouthwestAir extremely #disappointed with poor the customer service provided after Cancelled Flighting my flight today! #unprofessional +6504,negative,"@SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there." +6505,negative,@SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever +6506,negative,@SouthwestAir done messed up now!!! I have planned a trip to #CostaRica for pennies!!! #VacaTime ✈️💺 +6507,negative,"@SouthwestAir not as sorry as I was when I sat on a plane for 3 hours waiting for the engine to be fixed and THEN got my luggage lost, but k" +6509,negative,@SouthwestAir I did but it only shows one flight one way. When I try to go to the home page and book roundtrip there's nothing available :( +6511,positive,@SouthwestAir No worries at all!!! I would rather be safe on the ground than take any chances. Yes! Tomorrow AM if BNA reopens ☺️ +6512,negative,@SouthwestAir I do need help Cancelled Flighting my flight back. Your calls times are ridiculous. +6513,positive,@southwestair #fattuesday Great job celebrating #mardigras today at Atlanta Airport. Another reason I'm nuts for you! http://t.co/8WBzOrRn3C +6514,negative,"@SouthwestAir your customer service is terrible, you're terrible, thought you should know." +6516,positive,@SouthwestAir Awwweesssooomee! +6517,negative,@SouthwestAir my pts expired. I made a prchase @ an online retailer to b told by SW that those won't show for 6-8 wks so too L8 2 keepmy pts +6520,negative,@SouthwestAir You officially have the worst customer service of any airline I've ever dealt with. #southwestairlines #poor +6522,negative,@SouthwestAir Fastest response all day. Hour on the phone: never got off hold. Hour in line: never got to the Flight Booking Problems desk. +6523,negative,@SouthwestAir had to rebook through Atlanta & now drive to #Nashville. Had to pay ridiculous price difference. Bad weather good for business +6525,positive,@SouthwestAir Amazing customer service as well. Will definitely fly with you guys again if my instrument is involved. #10/10 +6527,positive,"@SouthwestAir your social media team just said ""sorry"". Thankfully submitting a complaint got resolution from an amazing rep who called." +6529,negative,"@SouthwestAir flight 1613 Cancelled Flightled??? My wife is stuck in Phoenix on the way from slc to san +Thanks a lot southwest!" +6530,negative,@SouthwestAir I never got a Cancelled Flightlation text from this morning either #bushleague or a number to call #weakservice +6531,positive,@SouthwestAir knows whats up! That #BlackHistoryMonth commercial. Just another thing to add to reasons why I fly with #SouthWestAirlines +6532,negative,@SouthwestAir too Late Flight now +6534,negative,@SouthwestAir no but seriously wtf? #nochill http://t.co/esd3XD5V1r +6535,negative,@SouthwestAir Yes but they couldn't explain the 2 hour and 45 minute hold time. +6536,negative,@SouthwestAir MCO->DCA flight almost full of people screwed by the MSY-DCA Cancelled Flightation. @united and @USAirways didn't Cancelled Flight. SWA=mistake. +6539,positive,@SouthwestAir your employees were great! +6541,negative,@SouthwestAir: why no charging station in SAN? +6542,positive,"@SouthwestAir thanks for the reply, something is off with the phones becuz after 2 dropped calls at 2 hours on hold, I got through on 1 ring" +6543,positive,@SouthwestAir Thank you for the vouchers after the long wait on the runway Saturday night at BWI! I really appreciate it! #SWfan +6545,positive,@SouthwestAir JH thank you. I finally got through the second time. +6546,negative,"@SouthwestAir 4/9/14, I need to fly from GSP to DSM, but claims there's no sched. avail. I can book separately, but why not together?" +6547,negative,@SouthwestAir Thank you - hung up after 1hr 7min on hold. Would you like me to DM you contact info? +6548,negative,@SouthwestAir your checkin system is #poor +6549,positive,"@SouthwestAir haha, thanks for the explanation" +6551,negative,@SouthwestAir Having some trouble checking in. Can you please add me so I can DM you +6552,negative,@SouthwestAir WiFi on yesterday's flight extremely slow a waste of $8 and lost the travel time for work. +6553,negative,@SouthwestAir my flight was Cancelled Flightled Monday. Just looking to Cancelled Flight and credit my card. That's all. +6554,negative,@SouthwestAir still on the ground >30mins after planned departure. And this is California. No weather here. Originally told 10 min delay. +6556,negative,@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities. +6557,negative,@SouthwestAir How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off. +6558,positive,"@SouthwestAir been with my GF for 2.5yrs, she's from SF & I live in Tulsa. SWA always takes me there to see my love! #SouthwestLuvSweeps" +6560,negative,@SouthwestAir Nashville airport has runways open. It appears southwest is only airline Cancelled Flighting flights. Is this likely to change? +6561,negative,"@SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You! #notcool" +6563,positive,@SouthwestAir Sent. Thanks VP! +6565,negative,"@SouthwestAir she's still stranded in DC. Sat until 3:30am with 100 other kids. They were starving, and exhausted." +6566,negative,@SouthwestAir flight #211pilot spilled his tea on the radio! Yay for delays! Almost an hour now! +6567,negative,@SouthwestAir I just sent it over +6569,positive,@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated. +6570,negative,"@SouthwestAir used to love you, but you keep rescheduling my flights. #southworst" +6571,negative,@SouthwestAir where do we start? I've already wasted 1.5 hrs of phone wait time already :-( +6572,positive,@SouthwestAir - just talking to customer service @united makes me appreciate you even more! They could learn so much from you! +6573,negative,"@SouthwestAir My brother & his girlfriend’s flight Cancelled Flightled 3 times, now leaving 72 hours Late Flight and dropping letter grades at school. Help?" +6575,positive,@SouthwestAir Thanks for the response. Was able to get my situation resolved. Not a fan of Mother Nature today. :) +6578,negative,@SouthwestAir you Cancelled Flightled my flight to BNA. I have flight from BNA 2 MDW tomorrow AM. You stranded me in DEN. I've been on hold all day +6579,positive,@SouthwestAir thanks I think we've got it figured out +6581,negative,"@SouthwestAir missing out on over 6,000 points in one account. They're now spread over four assuming I create accounts for them" +6582,negative,"@SouthwestAir right but the point was that my kids don't fly often, but I do. I bought four round trip tickets from DtW to PHX so I'm...." +6583,positive,"@SouthwestAir I got a flight at 11:55am on Thursday but looking for something tomorrow, anything available?" +6588,positive,@SouthwestAir got it squared away. Thank you. I had a man on the inside help me out! +6589,negative,@SouthwestAir please PM me the number where I can lodge formal complaints. Thx +6591,negative,@SouthwestAir good thing we noticed because she had re-routed 7 total passengers on an impossible triple connection as well +6592,negative,@SouthwestAir your gate agent re-routed an impossible itinerary and we had to find a new airline to get us home. Super bummed about this +6593,negative,@SouthwestAir do you do auto callbacks so I don't have to wait on hold? +6594,negative,@SouthwestAir Received email w/reso's to my email that isn't associated to SWA account I own with CC info for my sister. #FRAUD please DM me +6596,negative,@SouthwestAir Your onboard wifi is so bad it's taking me 20 minutes to send this tweet. Working is off the table. #disappointed +6597,positive,"@SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!" +6598,negative,"@SouthwestAir I recommend upgrading your IVR and using call back, email, and texting from a know caller." +6599,negative,@SouthwestAir an entire flight of luggage missing at #dca. Over an hour and nobody knows anything. +6600,negative,@SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http://t.co/1TZZ0vbMbS +6601,negative,@SouthwestAir why are you the ONLY airline that is not flying out of BNA today? +6602,positive,@SouthwestAir finally got through. Thanks! +6603,negative,"@SouthwestAir - I have spent 87 minutes (and counting) on hold w/ you today. After first 48 minutes, I gave up. Trying again & on 43rd min." +6604,negative,@SouthwestAir Ive had on an airline. Everyone else has been great but she soured the whole experience for me. Hope she's not there next time +6605,positive,"@SouthwestAir thanks, got put on the am flight tomorrow. Don't have much faith it'll get off the ground tomorrow though." +6606,negative,@SouthwestAir I think I'm shot. Can't find a flight that arrives before business (SAN) on thu. Really want to go too. +6607,negative,"@SouthwestAir the woman working the counter in philly at 630 this am needs to be fired. Due to bad weather, I along with other passengers" +6608,negative,"@SouthwestAir was earlier, for reFlight Booking Problems flight I'm on now. Didn't get a screencap, just said ""unspecified error"" and to call SWA" +6609,negative,"@SouthwestAir Buying Early Bird was pointless. You moved me to a diff flight b/c first one was delayed, so I lost my boarding position." +6610,negative,"@SouthwestAir is there a problem with the website? I tried making changes w/ the app and the site but got ""unspecified errors""" +6611,positive,@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor! +6613,negative,@SouthwestAir super disappointed today. First time we've had to stress and now book a flight on another airline while at the airport +6614,negative,@SouthwestAir they put me on the next flight available.. tomorrow morning :( Any idea if BNA will be open in the morning for my flight? +6615,negative,@SouthwestAir Hey SWAir- a very tortured boarding on flight 1971 due to one gate agent having to board assisted folks one at a time. +6616,negative,@SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable +6618,positive,@SouthwestAir no worries. You're doing the best u can. Already Cancelled Flighted my biz trip. Still $LUV you! -RR 1079871763 +6619,negative,@SouthwestAir in my 30 years of flying I have never been so pissed off. To many incidents for just one flight. +6620,negative,@SouthwestAir Heard apology ~45 times in the >60 mins I was on hold. Now flying from another airport at a different time but delayed AGAIN +6622,negative,@SouthwestAir I will.make sure to tell everyone I know about this all around horrible experience. I will also post it on my business page. +6623,negative,@SouthwestAir and currently as im bringing my 3 year old to the bathroom I'm being rushed by the flight attendant. +6624,positive,@SouthwestAir no worries. We got thru eventually. I was just curious. Best of luck to you dealing with the weather! +6625,negative,"@SouthwestAir not terribly inspired to call ""customer service"" in the future now." +6626,negative,"@SouthwestAir also, they said they couldn't even book the flight. They were having to put me on hold & have someone else do it???" +6627,negative,"@SouthwestAir the person I talked to couldn't do anything not normally available online other than the ""no charge"" part." +6628,negative,@SouthwestAir can someone help me set up a callback today? +6629,negative,@SouthwestAir how about when there are Cancelled Flightlations you just have a link to rebook like you did for initial storm issues? +6630,negative,@SouthwestAir there really should not be guidance to call via phone if you are that back logged. I could have done it online in 3 minutes. +6631,negative,@SouthwestAir no had to rebook my flight myself and am about to board in bham. +6632,negative,@SouthwestAir please send me a number to call to talk to a person and not be put on hold +6633,negative,@SouthwestAir flt 648 from Buf to MCO. Conf#FGKXV5. Please also look into reimburse for car 587701925COUNT that I had to Cancelled Flight +6634,negative,@SouthwestAir Almost 2 hours on hold now. I just need to Cancelled Flight a flight and get a refund. Other airlines are operating! +6635,negative,@SouthwestAir You need to be more accommodating to your loyal customers. Not happy now! +6636,positive,@SouthwestAir yes. Thank you. Oct 25-oct 31 +6637,negative,@SouthwestAir @BernhardtJH I did eventually get through but that flight Cancelled Flightled. Decided to drive but gave up holding to process refund +6640,negative,"@SouthwestAir worst customer service, Terrible attitudes. I don't care how big a storm. Your employees need an attitude adjustment" +6643,negative,@SouthwestAir Flight Cancelled Flightled out of BNA.... Do I have to reschedule now or can travel funds be put back into my account for future use? +6644,negative,@SouthwestAir are you kidding me? I needed help yesterday. I'm now landed and waiting for my connection. Never will I fly southwest again! +6645,negative,@SouthwestAir can i have my bags back ding!! +6646,negative,@SouthwestAir yeah bruh its bool y'all niggaz just need to hire some more workers or something cause next time imma be forced ta disrespect. +6647,positive,@SouthwestAir always when I fly SW. #loyalRRmember +6648,positive,"@SouthwestAir thank you, someone finally answered and was able to change my flight that was Cancelled Flighted bc of ice. Thank you for response" +6649,negative,@SouthwestAir Trying to add my dog on the flight but can't get through. +6650,negative,@SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather. +6651,positive,@SouthwestAir Thanks a ton! +6652,positive,@SouthwestAir LUV Ya Too!!!! I will sing a song for y'all when I finally get on that plane back to Nashville!!! #LOVESOUTHWESTAIR +6656,positive,@SouthwestAir is having a sale! I'm delighted! +6657,positive,@SouthwestAir about time! Thank you! +6658,positive,@SouthwestAir Finally! Integration w/ passbook is a great Valentine gift - better then chocoLate Flight. You do heart me. +6660,positive,@SouthwestAir you guys are awesome... #dontchangeathing #luv +6661,positive,@SouthwestAir Karen with customer service was very helpful. Thank you for providing one bright spot in a frustrating situation. +6662,negative,@SouthwestAir Twitter says I can't DM someone unless they follow me. Can @SouthwestAir follows my twitter? thanks you. +6663,negative,@SouthwestAir Thank you. Twitter says I can't DM someone unless they follow me. Can @SouthwestAir follows my twitter? +6666,negative,"@SouthwestAir can you follow me? Flight Cancelled Flightled, can't rebook online, been on hold for 2 hours. Would love to DM flight info. Thank you." +6667,negative,@SouthwestAir I also find it ridiculous that I've been tweeting to you since 3:50 AM EST and have still received no response. 9 hours? +6668,negative,@southwestair Thanks. Yes I got through. Biggest frustration is that I'm no longer able to check in online for my flight after 4 Cancelled Flights. +6669,negative,"@SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!" +6670,negative,@SouthwestAir 45mins wait on the phone with no option for a callback? Finally had to hang up because my phone was dying. #customerservice +6672,positive,@SouthwestAir and thanks! +6674,positive,"@SouthwestAir its all good. flight eventually took off, and landed safely. oh, and I got the free cup o wine. thx" +6676,negative,@SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!! +6678,negative,@SouthwestAir I'm trying to change a family vacation due to Measles outbreak and haven't been able to get anyone on the phone. Any help? +6680,positive,.@SouthwestAir you've got a mess here at DTW but your staff is doing great. +6681,negative,@SouthwestAir @challemann flying to LGA in the dead of winter? #jvstatus EWR & JFK is always the intelligent option. +6682,positive,@SouthwestAir Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈ +6683,negative,@SouthwestAir I need to reschedule a flight and I've been on hold for almost an hour. This is ridiculous. Is there a best number to call? +6684,negative,. @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it +6685,positive,@SouthwestAir Great job!! Looking forward to my next trip being able to use this new feature! +6689,negative,"@SouthwestAir disappointed with customer service right now, my flight was only one Cancelled Flightled at my airport & now I'm losing 2 days from trip" +6690,negative,"@SouthwestAir been on hold for over an hour.....not cool, you guys." +6691,negative,@SouthwestAir I've been on hold for an hour & a half trying to change my flight to BNA. Not very happy with customer service right now!!!!!! +6694,negative,@SouthwestAir thank you. I was given this same reply 2 years ago. Can you direct me to an area I can learn more about the improvements? +6695,negative,@SouthwestAir just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare +6696,negative,@SouthwestAir injured at check in yesterday. U told me to go to dr. on hold with SWA for over hour trying to talk with someone. suggestions? +6697,negative,@SouthwestAir Trying to get through by phone to confirm that funds from a Cancelled Flightled reservation can still be used in the future. Can u help? +6698,negative,"@SouthwestAir have you considered adding the ""we'll call you back when we have someone free"" feature to your support line?" +6699,negative,@SouthwestAir I've been on hold with customer service for over an hour. Can you help?! +6700,negative,"@SouthwestAir I've been on hold for an hour now. 59:57 as I type this. Ridiculous! All I need is the link to the chart that has routes, time" +6702,negative,"@SouthwestAir Flight Cancelled Flightled, reFlight Booking Problems online has not worked, on my second round of hold (3 hrs now). Any other options?" +6703,negative,@SouthwestAir kudos to the #RSW CS crew for re-routing PAX to alleviate Over sale due to down graded EQP 800 now 500 +6706,negative,@SouthwestAir do you not try to get customers to their destinations? No help to get on another airline if you had no flights for 3 days? +6707,negative,"@SouthwestAir I'm an A-list Preferred customer and very loyal SWA. However, your inflight wifi is no better today than it was 4 years ago." +6708,positive,@SouthwestAir Thank you. +6709,negative,"@SouthwestAir too bad I'm getting this memo: ""Your reservation contains modifications that prevent you from changing it online."" #FUSTURATED" +6710,negative,"@SouthwestAir almost 2 hours on hold, 2 hours of my life I can't get back.... Thanks http://t.co/IyUZM2PUVS" +6711,negative,@SouthwestAir discount for three delays? +6712,negative,@SouthwestAir tried online and told I must call b/c of modifications to my reservation. Been on hold for almost 2 hours. +6713,positive,@SouthwestAir + @twitter = outstanding customer service! Thank you! +6714,positive,@SouthwestAir finally! +6717,negative,@SouthwestAir has the WORST customer service of any airline I've ever flown. +6718,negative,@SouthwestAir I need updates on my flights 464 & 3574. I have been on hold for over 2 hours. +6719,negative,@SouthwestAir Hi-My flight (BNA to LGA) was Cancelled Flighted this morning--#1814. Looks like other flights out of BNA are taking off. Any chance? +6722,negative,@SouthwestAir Cancelled Flightled my flight out of BNA today. Been on hold for an hour. 😠 #frustrated! +6723,positive,"@SouthwestAir Beautiful, thanks a ton!" +6724,negative,@SouthwestAir tried to rebook online but it says that I have to pay $200 for difference in price. Please help +6725,negative,@SouthwestAir I'm showing flight 4720 delayed again. Would my boarding pass still be good or was my seat given away? +6726,negative,@SouthwestAir can't update my flight online bc it's been Cancelled Flighted twice already. Going on hour 2 on hold. +6727,negative,@SouthwestAir Guys for real. I've been on hold for 4+ hours including one hangup. Please have someone reach out so I can get my $ back. +6729,negative,@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays +6730,negative,@SouthwestAir been on hold for >30 minutes about my Cancelled Flightled flight. Still not talked to anyone and flight is soon. What gives? +6731,negative,@SouthwestAir Hoping you answer the phone today? +6732,negative,"@SouthwestAir husband on hold 2.5 hrs, got disconnected!New wait 30 min. Can't confirm res due to the fact he booked on line! Nuts!" +6733,positive,@SouthwestAir thanks do yall expect to be operational tomorrow out of Nashville? +6734,negative,@SouthwestAir why have you guys jacked up the prices AFTER you said prices were going to be lowered? SMH +6735,negative,@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home. +6736,negative,@SouthwestAir this is really unhelpful. Why can't I rebook online? http://t.co/N5O43sVl8i +6737,negative,@SouthwestAir allows other passengers 2 harass u after their gate agents mistakeFURIOUS they are doing NOTHING about it & my 6yo was scared +6738,negative,@SouthwestAir flight was Cancelled Flightled and it won't let me rebook online. Wait time on phone is too long. Please help +6741,negative,@SouthwestAir won't answer their phones #HorribleService #NeverAgain #frustrated #AnswerThePhone +6742,negative,@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad. +6743,positive,@SouthwestAir nice work on the update! +6744,negative,@SouthwestAir you guys there? Are we on hour 2 of our phone hold at 3am bc of volume or short staffing? +6745,negative,"@SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not." +6746,positive,"@JetBlue Yesterday on my way from EWR to FLL just after take-off. :) +#wheelsup #JetBlueSoFly http://t.co/9xkiy0Kq2j" +6749,negative,"@JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us!" +6750,negative,@JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area & seat! +6753,negative,"@JetBlue Hey guys, why did my last flight earn me 0 pts? http://t.co/1syWlmTZek" +6754,negative,@JetBlue 2 aisles of empty #evermoreroom seats and we can't move bc we didn't pay?! #nonsense #Waste #JetBlue #jetbluebos #cheap +6755,negative,@JetBlue ’s Marty St. George really has zero clue. How does he still have a job? #nobaggagefees http://t.co/tjDzaMHPEw +6756,negative,@JetBlue they booked me for tomorrow. It's $250 higher. My 1st reservation is PGFRYZ. Get me on standby list 4 tonight would help. +6758,negative,@JetBlue but by Cancelled Flighting my flight and pushing me to the next day I'd lose $150 hotel which was why I was trying to get a same-day flight. +6759,positive,@JetBlue thank you for the information. +6762,negative,@JetBlue ive tried on my phone and laptop :( +6763,negative,@JetBlue Cancelled Flighted my flight. Went with another airline 2 leave 2day. They Cancelled Flighted also. Called JetBlue & got same flight but now $250 more👺 +6767,negative,@JetBlue just wondering if the website is having issues today. Trying to book a flight with my visa I always use and its rejecting it. +6768,negative,"@JetBlue upset with the lack of communication we've received for our ""on time"" flight 1170 out of MCO" +6770,negative,"@JetBlue I've spent three hours talking to all different people, most of which couldn't help. I probably won't be using JetBlue again." +6771,positive,@JetBlue great. +6772,positive,@JetBlue thanks great recap. I wouldn't have been able to sleep! I was nervous the bad guy was getting away. 😉 +6774,positive,@JetBlue flight 117. proud to fly Jet Blue! +6775,positive,"@JetBlue awesome, thanks! on hold now." +6777,negative,@JetBlue I had to call back five times to get someone on the phone who knew what they were doing. By that time my getaway went up by $200. +6778,negative,@JetBlue Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame. +6779,negative,"@JetBlue can't book a flight because of outdated, forced opt-in ""Verified by Visa"" nonsense. Help a girl out? I just want to get to @sxsw" +6781,negative,@JetBlue luggage fees? won't b flying JB again! at least #AA gives platinum pass 2 bags! tired of overchging bg herded like cattle2slaughter +6782,positive,"@JetBlue what are the chances of actually flying out of Charleston today?? Cold, rainy weather in the south of all places..." +6783,positive,@JetBlue I did see that! Working on picking up a trip or two as we type. +6784,negative,@JetBlue it's poop and barely works +6785,positive,@JetBlue Thanks for the quick reply! Just wanted to make sure it wasn't just my account :) +6786,negative,@JetBlue your wifi is a lie and i hate you +6787,negative,@JetBlue Is there an issue with your website and logging on? (App too?) I know I am entering info correctly but cannot sign in! :( +6788,negative,"@jetblue having trouble signing in to TrueBlue today, despite right credentials. getting ""We are not able to sign you in"" msg." +6789,positive,@JetBlue wouldn't mind paying for the snacks but no $ for tix :-) Great job guys! +6795,negative,@JetBlue I appreciate the credit for my troubles but the lack of personal response troubles me. +6800,positive,@JetBlue here you go... Your napkins pretty much say it all! http://t.co/OxY1Jnpjm3 +6802,positive,"“@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)” you know me too well 💘" +6805,positive,"@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place" +6806,positive,@JetBlue Longing to look into the blue eyes. #firstlove +6807,positive,@JetBlue you all are the best #flyfi # ondemand #leatherseats #hipunis #legroom +6811,positive,"@eatgregeat WOW~Thx for thinking of us, Greg! Heard #SOBEWFF was amazing! We've heard the same about @JetBlue (ps thx for the info) #TeamNKH" +6812,positive,"@JetBlue Annnndddd, I just booked my flight. That was easy." +6813,negative,@JetBlue Thank you for credits. However; I submitted complaints about the property on vacation package. Hope you listen! +6815,positive,@JetBlue Thank you very much! +6816,negative,@JetBlue Need your help. I'm moving to DC & I want to book a one way fare on your website. It won't seem to let me. Am I missing something? +6817,positive,@JetBlue it will be glowing. Your crew and your aircraft sparkled. You guys know about @nokidhungry right? Might be a good partnership:) +6820,positive,@JetBlue glad you like it. Feel free to steal it. +6821,positive,@JetBlue your blue helped bring out the color of my eyes. And I promise I didn't eat all the free snacks. +6822,positive,@JetBlue thanks to you customers like me stay loyal. From check in to landing. +6823,positive,@JetBlue A320 pulling into the gate as the sunrises here at @BostonLogan this morning #jetbluesofly #jetblue #airbus http://t.co/JGdu5us8Dz +6824,positive,@JetBlue Thx for the quick response .... yep I tried- but it can't find the flight when I Input the Confirmation # +6825,positive,@JetBlue Wish Everyone felt like you +6826,positive,@JetBlue sounds great! Thank you!! :) +6827,negative,"@JetBlue 's Once upon a sale that does not include BTV, as usual! #jetbluehatesbtv" +6828,negative,"@JetBlue can't link my flight from last week to my TruBlue account and 1800 num isn't answering..don't make me fly @Delta again, dont do it!" +6829,positive,@JetBlue Was nice to see your Veterans Advantage Program at the gate on Sunday @ MCO.Keep up the good work at JetBlue +6830,positive,@JetBlue incredible PR team. 👏👏👏👏 +6831,positive,@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13. +6832,negative,"@JetBlue if you can get us on a flight to Vieques all will be good. Right now, not looking promising." +6833,negative,@JetBlue I just DM'd you! +6838,positive,"“@JetBlue: @jannasaurusrex Thanks for the kind words, Janna! #WeAppreciateYou #TrueBlue” and now I'M feeling like a boss #jetbluefame" +6839,positive,@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks +6840,positive,@JetBlue sooo earlier i said i couldnt fly with you for my school trip but now i can! 😏 +6841,negative,@JetBlue why was Flight 1856 delayed to Buffalo ? It’s a direct flight and the plane is at the gate. +6842,negative,@JetBlue we are missing our connecting transportation in Puerto Rico as a result. Need to get to Vieques today. +6843,negative,@JetBlue we were supposed to be Vieques by 3pm +6844,negative,@JetBlue your customer service today was deplorable. There were plenty of ways u could have gotten us on that flight. #badcustomerservice +6845,negative,"@JetBlue absolutely. The missed connection caused us to miss our ferry to Vieques. Get us to Vieques. Also, flight vouchers. #PRBound" +6847,negative,@JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'( +6848,positive,@JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG +6849,negative,"@JetBlue, I've experienced better service making connecting flight from @united and @AmericanAir #badcustomerservice #jfk #pr" +6851,positive,@JetBlue great will do once I land in JFK +6852,negative,@JetBlue service getting worse and worse. Plane can't fly waiting on a 2nd aircraft. So much for planning. +6853,positive,@JetBlue haha. TY. Do you know what time that lane opens at Logan? +6855,negative,@JetBlue no seat assignment 5 mins before a flight...line 20 people deep. Guess I'm sitting with the baggage? @MarinaDomine +6857,positive,@JetBlue sure is 💙 +6859,negative,@JetBlue the worst flying experience I've ever suffered through. I'd appreciate my money back. +6860,positive,"@JetBlue after my second call to customer service and the fifth person I talked to, an amazing rep fixed it in about 5 mins! :) #persistence" +6862,positive,@JetBlue thanks so much! +6863,negative,@JetBlue my wife sent me a family invite but I never accepted it. She should not be locked into a family account that never got created. +6865,negative,@JetBlue I spent an hour on the phone with customer service only to find out that they can't help. Need help with family pooling asap. +6867,negative,@JetBlue customer service says since my wife setup a family account that she now can't join mine for a year??? Help me fix please. +6868,negative,@JetBlue full to capacity. I also pid extra for these seats. Perhaps the crew could be more helpful. +6869,negative,@JetBlue we have. Twice. They said they can't dim those lights. But they did on our first flight. +6872,positive,@JetBlue That makes two of us! Lol #Blushing +6874,positive,@JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young! +6875,negative,@JetBlue JFK NYC staff is amazing. The #lax JetBlue... Sending an email with details but it was a disappointing experience @JetBlueCheeps +6876,positive,@JetBlue #1680 Super smooth flight and landing. Nicely done. +6878,negative,@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm. +6879,negative,@JetBlue we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2/3 +6880,negative,@JetBlue you delay all my flights. Then you redirect my gate. Then you tell me had we stuck with the original gate we would have 1/3 +6882,negative,@JetBlue - Definitely no note from whoever stole from me. +6883,negative,@JetBlue but the 4 hour policy- when I called and they said I didn't report it soon enough. What would have changed if I had noticed sooner? +6884,negative,@JetBlue - Hopefully that will help someone in the future. Would there have been a different procedure if I had discovered the theft sooner? +6885,negative,@JetBlue - I did that as soon as I realized. Will they try to figure out who is stealing from people's bags? Security cameras? Anything? +6886,negative,"@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)" +6887,negative,@JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople +6888,negative,@JetBlue DONT LOSE MY LUGGAGE!!! +6889,negative,@jetblue you just directed me to your mobile website. Where is the direct link? GET IT TOGETHER! +6890,negative,@JetBlue if I had made as many mistakes as you in as short a period of time. I would I have lost my job at this point!!! +6891,negative,@JetBlue I understand why ur doing it. But for someone who just traveled 2+ hours to get here early. Relax b4 flight etc. Adv notice maybe?? +6892,negative,@JetBlue not one of my four flights this trip has been on time. What the he'll is your companies problem? +6895,positive,"@JetBlue FYI, I'm onboard #616 comfortably travelling to JFK, seat was no problem as you said. Thanks for making flying more civilized!" +6896,positive,"@JetBlue I like "" Follow @JetBlue """ +6898,negative,@JetBlue @DatingRev mco to lag two hour delay and sitting in Tarmac going on 40 minutes with infants crying on plane!! Get us off this plane +6899,negative,"@JetBlue what maintenance? The flight landed from Jamaica, has to go through security then get to term 3 then cleaned then board" +6900,negative,@JetBlue that's not a answer! +6906,negative,See what you started now @nytimes RT @JetBlue: Our fleet's on fleek. http://t.co/atd2Sm8HF4 +6907,negative,".@JetBlue Navigating through 2 rebooks due to flu & ice to visit my Mother. Your CS reps have been so very helpful, patient and friendly." +6909,negative,@JetBlue well our plane just landed at the international terminal... so they announced the 10 pm new time. +6910,negative,@JetBlue there were seats but after waiting on hold for 20 minutes they were gone-now she has to stay another night in charleston-very pricy +6911,negative,"@JetBlue not ok to Cancelled Flight flight 1274 tmrw for ""weather"" & to rebook 4 flight the next day when there is flight tmrw night. no compensation?" +6912,negative,@JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow +6917,positive,"@JetBlue Not trying to make you look bad, on your website it says: ""Due to weather in the Charleston, NC"" Its actually in SC, not NC" +6920,negative,"@JetBlue we're home, you guys recovered, now we can laugh about it and the extra day in barbados. Will you open Cuba soon?" +6921,negative,"@JetBlue Am I the only one who had to look that up? I must be getting old... + #damn" +6925,positive,"@JetBlue Btw, thanks for responding quickly!!" +6927,negative,@JetBlue flight for tomorrow morning Cancelled Flighted & can't seem to rebook me. They can't even get me a seat. No clear answer on why Cancelled Flighted. +6930,positive,@JetBlue you found my camera! Thank you! You rock! +6935,positive,Stop. Please. RT @JetBlue: Our fleet's on fleek. http://t.co/EUl6sDURbU +6937,negative,@JetBlue does transferring trueblue points within family pooling members cost $? This is after having set up contribution-to-pool already. +6938,positive,@JetBlue Gotcha... thanks for the update. I'm ready to go whenever you are :) Enjoy your evening. +6940,negative,"@JetBlue Gotcha... but ""lessening the delay"" ... that part's not happening, right?" +6941,negative,"Social agencies, this is why we can't have nice things. @JetBlue: Our fleet's on fleek. http://t.co/QRxz0bGbtq" +6945,positive,"@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?" +6948,negative,“@JetBlue: Our fleet's on fleek. http://t.co/7iM9rHIvyR” Plz stop +6952,negative,@JetBlue @MrJustyn I heard companies were studying popular lingo for advertising but this is just depressing and embarrassing. +6953,negative,STOP @JetBlue +6954,negative,@jetblue any idea what caused the delay on flight 1316 FLL > Jax ? +6955,positive,"@JetBlue Worked now, ty" +6957,negative,@JetBlue App still saying I can't DM you... +6959,negative,@JetBlue once again my flight is delayed. I hope I dont miss my connecting. Please don't fuck me... I have a girlfriend -_- +6966,positive,"@JetBlue I would prefer a similar picture but full of E190 tails, but great shot!" +6967,positive,So relieved I'm flying @JetBlue after listening to everyone at the neighboring gate bitch about Spirit. My airline's better than yours. +6968,positive,“@JetBlue: Our fleet's on fleek. http://t.co/g12sn5qsqZ”- no... Yall better than this +6970,positive,"@JetBlue We had 2 great flights into and out of the Bahamas, even during the bad weather in the northeast, thanks for the great service!!!" +6973,negative,@JetBlue received a voucher but if you want to improve relations be up front with passengers. +6975,positive,@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport! +6979,positive,@JetBlue Thanks so much for talking to me! The article about #Twitter chats came out great! http://t.co/rKorHvR9z1 #contentmarketing +6980,negative,@JetBlue three hours on s delayed flight staring a blank screen. At least a heads up so you could download a movie +6981,negative,@jetblue I hate you for this 😒 https://t.co/g4WwR6VBRQ +6983,negative,@JetBlue you really should be more proactive with passengers when you know the entertainment system isn't working. At least let me get a mag +6994,negative,"Noooo don't do it, please don't do it 😩RT @JetBlue: Our fleet's on fleek. http://t.co/lsxJI0oUvR”" +7000,negative,@JetBlue We had some major plane-wide DirectTV issues yesterday. System kept being reset by crew member. +7001,negative,@JetBlue Not helping since there's a bunch of us trying to get off at the same time. +7005,positive,@JetBlue you guys operate a world class company and for that I thank you +7009,negative,@JetBlue we haven't even gotten off the plane yet! I can't afford to miss my flight back to Boston! Ugh. +7010,negative,"Sorry for unfollowing, @JetBlue" +7011,negative,@JetBlue We just landed in Vegas but not allowed to leave the plane just yet. Thanks for making me miss my flight at 1 pm. #fustrated +7012,positive,"@JetBlue loved the service from the staff at Newark today. + +Good service goes along way. + +I appreciate your preciation + +Nj ✈️Tampa + +🔵🔵🔵" +7019,positive,Don't show these to Larry Fedora. RT @JetBlue: Our fleet's on fleek. http://t.co/qqlzk2jkzR +7025,positive,@JetBlue lolol @s_myc88 +7026,positive,@JetBlue shows us their sense of humor with these tongue-in-cheek flight etiquette videos: http://t.co/GGuAA1JvDF +7027,negative,"Just in case you needed confirmation that ""on fleek"" is dead & gone. RT @JetBlue: Our fleet's on fleek. http://t.co/G4O6yX7TMJ" +7029,negative,@JetBlue *fights air* +7033,negative,No JetBlue… Just… no “@JetBlue: Our fleet's on fleek. http://t.co/mB3IPGs8zQ” +7034,negative,"Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http://t.co/sKEbqKtxvX" +7037,negative,This shits gotta stop RT @JetBlue: Our fleet's on fleek. http://t.co/PEQ90pqMpp +7038,positive,@JetBlue true. Maybe. Wish I had expedited security haha +7040,positive,Why “@JetBlue: Our fleet's on fleek. http://t.co/a7NvbJ8ipx” +7041,negative,"C'mon, this is worse than JetBae. RT @JetBlue Our fleet's on fleek. https://t.co/yZXfe7au22" +7045,negative,I hate you all. RT @JetBlue: Our fleet's on fleek. http://t.co/uTdfqF5WPA +7046,positive,Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN +7047,negative,Sir. RT @JetBlue: Our fleet's on fleek. http://t.co/F5IXyw8XyB +7048,negative,STOP THIS “@JetBlue: Our fleet's on fleek. http://t.co/Ac6zwmuOOn” +7050,negative,"Stop the madness ""@JetBlue: Our fleet's on fleek. http://t.co/Q5a7jtkI5K”" +7056,positive,Lmfaooo “@JetBlue: Our fleet's on fleek. http://t.co/1G9RnmYUQe” +7058,negative,@JetBlue @TatianaKing @thewayoftheid I feel only a few free travel vouchers will assuage my indignation. +7064,positive,"""LOL you guys are so on it"" - me, had this been 4 months ago...“@JetBlue: Our fleet's on fleek. http://t.co/LYcARlTFHl”" +7065,positive,"@JetBlue wow, keeping up with the times..." +7067,negative,@JetBlue You respond to complaints about cultural appropriation with more of it!? You're now below Spirit Airlines on my fly list. +7069,negative,@JetBlue Not really. I have a flight to catch at 1 pm in Vegas. I'm praying I don't miss the flight! +7073,negative,@JetBlue @martysg Spoke to Corp. Customer Support already. Shame. Probably a reasonable and cheaper resolution to be had. Regards +7076,negative,We didn't need this. RT @JetBlue: Our fleet's on fleek. http://t.co/cpZB285o71 +7077,positive,I always look forward to JB RT @JetBlue: @bostongarden :) Looking forward to welcoming you onboard! 💙 +7079,negative,@JetBlue any info on why flight 704 from SJU to JFK is already delayed 2 1/2 hours? +7081,negative,“@JetBlue: Our fleet's on fleek. http://t.co/vw2v8GVnGq” 😐😑 +7084,positive,@JetBlue toss this ticket...it's great PR and I'm sure every college student following me will be willing to rock out wit too 👀👀 +7087,negative,@JetBlue I'm sick of y'all. +7090,positive,“@JetBlue: Our fleet's on fleek. http://t.co/3kVkd8yRxa” + lol wow +7098,positive,Lovely! RT @JetBlue: Our fleet’s on fleek. http://t.co/Hi6Fl1AX9E +7100,negative,“@JetBlue: Our fleet's on fleek. http://t.co/5xGnyHGAFz” this is what I hate +7104,negative,RT @JetBlue: Our fleet's on fleek. http://t.co/NfjAuW16vZ<--....😕 +7108,negative,Jet BOOOO 🍅🍅🍅🍅 RT @JetBlue: Our fleet's on fleek. http://t.co/0WbJAWx7xD +7110,negative,No no no bad airline bad! *bops you with newspaper* “@JetBlue: @maatkare67 We hope you're still our bae! @TatianaKing @thewayoftheid” +7112,positive,"Yall tried it. ""@JetBlue: Our fleet's on fleek. http://t.co/62GoDFaKNB”" +7115,negative,can you not? RT @JetBlue Our fleet's on fleek. http://t.co/413GiAL0yl +7116,negative,Why @JetBlue let someone from black Twitter in their multimedia department? +7119,negative,delete your account @JetBlue +7120,negative,Do less please @JetBlue +7121,positive,@JetBlue my family and I are excited to see you too😊😊 +7122,negative,:( RT @JetBlue: Our fleet's on fleek. http://t.co/ncguZDgDaQ +7123,negative,“@JetBlue: Our fleet's on fleek. http://t.co/8o3SCR5EFW” smh yall expect me to trust a childish airline with my life? #Nah +7124,positive,"@JetBlue I love flying with u, but I have a question, why is one of ur planes called ny jets" +7126,negative,“@JetBlue: Our fleet's on fleek. http://t.co/tLGoihqkvS” 😐 make it stop. +7128,positive,@JetBlue sounds good!!!💙💙💙💙 +7131,negative,.@JetBlue this is enough for me to stop flying JetBlue. +7132,negative,STOP. USING.THIS.WORD. IF. YOU'RE. A. COMPANY. RT @JetBlue: Our fleet's on fleek. http://t.co/Fd2TNYcTrB +7133,positive,“@JetBlue: Our fleet's on fleek. http://t.co/JMnkJ6Bmc2” Jet Blizzue in the hizouse. +7134,negative,"“@JetBlue: Our fleet's on fleek. http://t.co/Lv9HwQDK9A” + +Can't fly you anymore, we had a good run ✌️" +7135,positive,"@JetBlue Very excited, for the first time this Sunday, March 1 I get to fly #JetBlue flight 123 #Mint from JFK. Looking forward :-)" +7137,negative,“@JetBlue: Our fleet's on fleek. http://t.co/yZH4ZRQM0i” really JetBlue? #fleek?!!! 😂😂😂 hell no... Yall petty +7139,positive,@JetBlue hahah 😂👌👌👌 love flying jet blue tho!! http://t.co/7VeE44MACM +7141,positive,“@JetBlue: Our fleet's on fleek. http://t.co/vOUUFRN4jS” YASSS JetBlue ! Tell them ! +7142,negative,@JetBlue I just booked a flight with you guys. I'm reconsidering that decision now after reading this tweet. +7144,positive,"@JetBlue lmfao, i love it" +7146,positive,@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!! +7147,negative,Why? 😒 RT @JetBlue Our fleet's on fleek. http://t.co/I7Ut2ZvHCO +7149,negative,"But, are your flight attendants fucking tho? RT @JetBlue: Our fleet's on fleek. http://t.co/wGYzTnjCXm" +7154,negative,nope. RT @JetBlue: Our fleet's on fleek. http://t.co/9SHhTvIOTI +7156,negative,@JetBlue no. Please stop. +7157,negative,"@JetBlue well, now I'll make sure to never fly JetBlue" +7160,positive,LMAO “@JetBlue: Our fleet's on fleek. http://t.co/aIyC9WV5oq” +7162,positive,@JetBlue @BrandsSayingBae well here we go +7164,negative,Haha! @JetBlue: Our fleet's on fleek. http://t.co/KmaNLdQbh4” +7165,positive,“@JetBlue: Our fleet's on fleek. http://t.co/kVXs1lCqLp” @alynewton new fav airline +7166,positive,@JetBlue Hopefully now my application for JetBlue donut designer will finally go through the proper channels. +7168,positive,@JetBlue Looking cool +7171,positive,@JetBlue Definitely! Lots of announcements and the app is great. +7172,negative,@JetBlue what else on this plane is duct-taped?? #ohboy #shouldigetoutandpush #airplane #flying… http://t.co/R9ZsVzuRLw +7173,positive,@JetBlue you bet:) +7174,negative,@JetBlue Sure did go south after breakfast though! Delayed three hours. :( :( :( +7176,positive,@JetBlue thank you. Appreciate that!! +7177,positive,@JetBlue The chairs could use some TLC. And more power outlets in the area would be a bonus. Headed to @UniversalORL ! +7178,positive,@JetBlue Thanks. Used phone instead of computer and it worked!! Thx again! +7179,negative,@JetBlue someone should screen what you play on your flights. http://t.co/tNY9uIpha5 +7180,negative,"@JetBlue For one way, not letting me select TO city....strange...and now some fairs look ""normal"" ????" +7181,positive,"alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)" +7182,negative,@JetBlue great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags. +7186,negative,"@JetBlue I believe it's Irina. On the flip-side, super disappointed that EatUp Cafe isn't available on this BOS --> SFO flight today." +7187,negative,"@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right." +7188,positive,"@JetBlue good to know, thanks so much!" +7189,negative,@JetBlue Unhappy with 4 hour delayed flight.. Missed dinner +7192,positive,@JetBlue Thank you for the quick response! I am trying to request abassinet for my son. it would be great if you can help me with my request +7195,negative,"@JetBlue Called JB 3 times!Everytime, Auto Vmsg:""your wait time should not be longer than 9 mins"" waited longer than 18 mins and no answer!" +7196,negative,"@JetBlue All correct for rates Boston to Pittsburgh wknd March 14? Rates all of a sudden took off! Made plans, came back to buy & surprised." +7198,positive,@JetBlue Mark T. in Austin was great handling my bag issue. #thanks +7201,positive,"@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!" +7204,negative,"@JetBlue nope. The ""regular"" line was multi-x faster. You literally direct all the wheelchairs and strollers into the same line as EMS." +7206,positive,@JetBlue thanks! Calling right now! +7207,negative,"@JetBlue Thank you, but that isn't really responding to my request, is it? You are sending me into a generic environment on your site." +7211,negative,"@JetBlue I would like to communicate directly with a ""Customer Experience"" executive. Does Joanna Geraghty have an email address?" +7213,positive,@JetBlue Haha. Thanks. You guys are great. Unlike the @nyjets. ;-) #GoPatriots! +7214,positive,@jetblue thanks +7215,positive,@JetBlue it was booked through work but added upgrade on seat. Need the upgrade receipt. +7216,negative,@JetBlue Understood but I watched as fam heading to FL was expedited when they had 25m to takeoff. I am speaking at conference in SF +7217,positive,@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter +7219,positive,@JetBlue thank you!! +7220,negative,@JetBlue any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun +7221,negative,"@JetBlue I tried! Had me running from curb-side to self-check & wasting even more time. Ended up Flight Booking Problems United for $$$, am so upset" +7222,negative,@JetBlue keeps getting better. No water on the plane. +7224,positive,@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks +7225,negative,@JetBlue I don't want JetBlue +TV. I want JetBlue +WIFI :((( +7226,positive,@JetBlue great to see the RedSox plane and your reminder you ❤️NY side by side at JFK #catsanddogslivingtogether http://t.co/KFUyYoKUFv +7228,negative,@JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight? +7229,negative,"@JetBlue lol at your ""estimated departure time."" Plane hasn't even started boarding yet. You can't even get your delays right." +7230,negative,"@JetBlue @martysg you *know* how I love you, JB, but honestly, when you have complex feedback, those pull-down sub-option forms=maddening." +7231,negative,"@JetBlue said they haven't started looking for it, gave me a $25-$100 limit. In NYC at the Waldorf Astoria and can't find $100 outfit. 😒" +7233,negative,@JetBlue yeah I'm aware of that. Hence my original msg to you. +7234,negative,@JetBlue 653. Just for update that gate got moved to complete opposite end of the terminal. Airline is a disaster. +7235,negative,@JetBlue no I asked. Either way it doesn't make the flight less delayed. +7236,positive,@JetBlue 2324 from Orlando to Dca ! And my awesome flight attendant is Robert! +7237,negative,"@JetBlue Yes, I filed yesterday around noon. I have a claim number but they haven't contacted me yet." +7238,negative,@JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta. +7239,negative,"@jetblue as courtesy to Mosaic members or anyone, a request for water should be attended promptly. Daniel in flight 1557, should know better" +7240,negative,"@JetBlue Are you having any issues with online check-in? My colleague and I are getting ""Webpage not available"" after submitting online form" +7242,negative,@jetblue are going to let Fl382 into a gate in BOS any time soon? We're just sittin' here on the tarmac waiting. +7243,positive,"@JetBlue Thanks JB. Actually, As a birder I love them too. They just need to be outside. It shouldn't be too hard to trap and move them." +7244,negative,@JetBlue not an issue but I think training & information would help. Great ppl but service needs to switch from individual to group better +7245,negative,"@JetBlue Rats, that's a bummer!" +7246,negative,@JetBlue is so sloooooow today +7248,positive,"@JetBlue flight from JFK-SFO was pure awesomeness. Mint Class and Tim our attendant was the best! Other airlines, take notes!" +7249,negative,@jetblue terrible landing on 915 +7250,negative,@JetBlue flight was two days ago. Flight 1918 from POS. +7252,positive,@JetBlue last sleep in Cali... back to JFK tomorrow night. Looking forward to an another amazing flight with you all :) +7253,negative,"@JetBlue Woo! Update! Flight 915 is now possibly delayed by more than 2hrs! Power of positive thinking, people." +7254,negative,"@JetBlue appreciate the response but already spoke to a MCO and their response was ""There is nothing we can do"" idk if that's what you mean" +7255,positive,@JetBlue with the free wifi #impressive #FlyFi http://t.co/T1RYpzEBc8 +7256,negative,"@JetBlue Didn't find out my flight for NY, scheduled to leave at 9:30pm, is delayed by more than 1.5hrs until AFTER checking in. Huge fail." +7257,negative,@jetblue Vegas desk said JFK connect would b held 4 us and 26 others on our plane now staff at JFK says weather was problem. #epicfail +7258,negative,@JetBlue other jfk to Boston flights went off with some delay but not this. #epicfail +7260,positive,@JetBlue mint seats are AWESOME! :-) @emaleesugano best business class in the US!!! +7261,negative,"@jetblue - WTF, stuck at JFK for 2+ hrs in a delay to Boston cuz u say snow. No snow on weather map!!! WTF!!!" +7262,positive,@JetBlue thank you for getting me home. And despite all odds I have reunited with my delinquent Southwest luggage. Now homeward +7263,negative,"@JetBlue 2 words: ""staff training."" What a joke-" +7264,negative,@JetBlue is a joke. Missed my connecting flight by 5 minutes. Last flight of the day and they don't hold it. 5 minutes. +7266,negative,@JetBlue any idea what's going on at terminal five at JFK? Seems to be zero traffic movement +7267,negative,"@JetBlue Very disappointed with the lack of compassion from your baggage services dept. I nearly had to beg get just for a ""courtesy report""" +7268,positive,@JetBlue ok thanks. Safety first. +7269,negative,@JetBlue apparently the plane was delayed coming up from San Juan. Monsoon there today? +7271,negative,@JetBlue over 2 hour delay going from NYC to Denver! Come on man! +7272,negative,@JetBlue @amybruni @DIRECTTV No Oscars on Direct TV on this flight. We were so looking forward to it. We were devastated. :-/ +7273,negative,"@JetBlue - Fix your @#$& jet bridges. 40 minute delay, 2nd gate...still waiting! #jetblues http://t.co/ncB2oNcS9i" +7274,positive,Kudos well deserved! Just wish the rest of my @JetBlue experience today measured up to their example! +7275,positive,"@JetBlue ha ha! Can I get a wake up call at boarding time please? Large coffee, extralight extra sweet please!" +7276,negative,@JetBlue didn't work. Fly-fi plus couldn't access ABC app. So I spent $19 and still missed Oscars. #disappointed +7277,negative,@JetBlue 👍. I think I'll come take a nap at the terminal. ;) +7278,negative,@JetBlue Safety might be your priority but organization clearly is not. +7280,negative,@JetBlue #611 from JFK to LAS still delayed? +7281,negative,"@JetBlue the lack of TV made it rough, that's literally why I picked y'all over the competitors." +7282,negative,@JetBlue But not reddit? I work for the site and this is ridiculous. +7283,positive,@JetBlue THANK YOU! I am your new big fan :) +7284,positive,@JetBlue I do! The best airline wifi ever. Thank you! +7286,negative,@JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi??? +7288,negative,@JetBlue aka take stuff out of the checked bag! Then just carry on the extra weight. For someone just had shoulder surgery that's just no +7289,positive,"@JetBlue pilot: ""Don't worry folks there's a backup for the backup for every part of this plane."" Thanks guy" +7290,negative,@JetBlue Can you take @Cosmopolitan off your blacklist... trying to work :( +7291,negative,"@JetBlue ""Goodwill"" now at $125.00. $27,000 x ? = Fine Still want your new CEO to make a public apology to all passengers of flight 136" +7292,negative,@JetBlue thank you! Hopefully it's soon! We are supposed to leave at 11:23 +7293,positive,@JetBlue thank you! +7294,positive,@JetBlue awesome +7296,negative,@JetBlue hard when you're with your younger siblings and cousin and they just want to go on the airplane. We should get better than this +7297,negative,@JetBlue had a potentially stressful situation in reFlight Booking Problems a flight which she diffused and helped make awesome! +7298,negative,"@JetBlue even tho the extra 5 lbs are still going on the plane, just as a carry on. Where is the sense? What do you say to fat people?" +7299,negative,@JetBlue I thought being a mosaic member had 'perks' the best part is instead of checking the extra 5lbs I'm carrying it on 😒 +7300,negative,@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous +7301,negative,@JetBlue if only the show was on the flight. No ABC. Oh well. I'll live. #nexttime #andthewinneris... +7302,negative,@JetBlue ill call in the morning. too upset right now. +7303,negative,@JetBlue im still waiting??? No answer!! +7304,positive,@JetBlue Ok. Thanks for your help. +7305,positive,@JetBlue Love you guys😍😍😍 http://t.co/3X9NRUOvtS +7306,negative,"@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost." +7307,negative,@JetBlue being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice +7308,negative,@JetBlue by far the worst airline in terms of service at jfk. +7309,negative,"Keep Waiting, time does not cost anything for @JetBlue hundreds people how payed thousand dollars with no feedback http://t.co/Ji2pg4gom9" +7310,positive,@JetBlue you're still the best +7311,positive,"@JetBlue @ABCNetwork please give JetBlue all the permissions in the world! I'm missing the oscars right now, and it's awful #whyabcwhy" +7312,negative,@JetBlue Thanks. So the delay was the result of scheduling issues more than weather reLate Flightd problems? +7314,negative,@JetBlue I am less concerned about the delay than I am about not being notified until I looked at the board that my flight was delayed +7315,positive,@JetBlue Thanks! I made it 😃 +7316,negative,"@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!" +7317,positive,@JetBlue thanks for the quick response! Fingers crossed the plane gets here then +7318,negative,"@JetBlue @julesdameron ""Considering?"" #Accessibility is an absolute MUST! #Equality" +7319,negative,@JetBlue how do we watch the oscars though right now?! No abc on flight :( #missingtheoscars +7320,positive,@JetBlue Thank you. Fingers crossed. +7321,negative,".@JetBlue ooookay @ABC that's silly of you. guess we're ""watching"" the oscars purely on Twitter reactions tonight. #oscars" +7322,negative,@JetBlue I've heard your new in flight tap to pay readers accept ONLY Apple Pay. I thought that was impossible & certainly not EMV compliant +7325,negative,"@JetBlue 2nd time in a row a flight out of jfk a disaster. Last time I wasn't allowed to fly stndby, now a 2 hour delay w/out notification" +7326,negative,@JetBlue oh right! Me and hundred people arrived back to the same gate we left minutes ago in SDQ http://t.co/7gB0hgW51t +7327,negative,@JetBlue. A bunch of flights are delayed from FFL to Northeast destinations. No announcements at the gate. What's going on? +7328,negative,@jetblue I'm dissapointed in the way paseengers on flight 0510 in Santo Domingo have been treated. 9hrs to board the plane and no info given +7331,negative,@JetBlue I did. They have no idea where it is. +7332,negative,@JetBlue thanks but still annoying. Especially if I miss my flight. 😉 Can I tweet at the TSA?? +7333,negative,"@JetBlue hey JetBlue. Still waiting to hear where you lost my 9'8"" surfboard between JFK and BQN airports." +7334,negative,@JetBlue your gif game is strong. +7335,negative,@JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch +7336,negative,@JetBlue flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc? +7337,negative,@JetBlue Why close prechk at 8PM on a Sunday at JFK? #annoying +7338,negative,@JetBlue your crew didn't say it was about safety. If they say that I was glad to stay ... Check the information you give to the costumers +7339,negative,@JetBlue you quite possibly ruined my entire first day in South Florida bc of your disorganization. #GetItTogether +7340,negative,@JetBlue I'm going to write a post on @Medium about the experience. Your customer service has tanked. #JetBlue +7341,negative,@JetBlue Still no response from CEO. I guess he is at the Oscars. I bet his flight was on time. #JUSTWRONG +7342,negative,"@JetBlue okay. Names of SJ crew are Alamo, Tatiana. Keep telling me to hold, then leave desk. Ali told me he couldn't help bc going on break" +7343,positive,"@JetBlue aha, ok. Thanks! Was worried there might not be a seat at all :) Will do it at the airport tomorrow then!" +7344,negative,@JetBlue that is a stock response. Delays not as frustrating as poor cust serv & being told by 3 ppl to wait & they'd come back but did not. +7346,negative,@JetBlue 4 hr delay on flight to JFK via Tampa & worst customer service in San Juan airport. This after app not working all day. +7347,negative,@JetBlue just please get my luggage from #2070 onto carousel 5 / Logan Airport and I'll be able to go home! +7348,negative,@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades? +7349,negative,@JetBlue thanks for the response. Just been waiting for 5 hours and really frustrated. Seems like no one at JetBlue is concerned. +7350,negative,@JetBlue Tx for the info. Just don't understand why you couldn't accurately estimate departure time earlier. Weather in ny is fine now. +7352,positive,“@JetBlue: @FinleyBklynCFS So glad to hear. Thanks for sharing the video.” Me and JetBlue are #BFF 🙏 +7354,positive,@JetBlue thanks for the response. We are hopeful. +7355,negative,@JetBlue Update please on why flight 2601 continues to be further delayed +7357,negative,@JetBlue thank you for not even coming with a solution. Great service I might say...as a TrueBlue member I am totally dissatisfied...thanks +7358,negative,@JetBlue all day +7359,negative,@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right. +7360,negative,@JetBlue why is flight 1106 delayed out to NY? Same problem? +7362,negative,@JetBlue thanks for the update. 'Preciate it. Hope it gets here. Been delayed 2 days getting back +7363,negative,@JetBlue yes. They are working on it. Hoping bag is on the next flight and will deliver home... +7364,negative,@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more. +7365,negative,@JetBlue If seats aren't guaranteed why do we pay for them? when I called the rep said some other people booked our seats. +7366,positive,@JetBlue thank you for the refund of the change fee for a recent flight affected by our bizarre winter. Excellent customer service and focus +7367,negative,"@JetBlue yes, please get me the seats we paid for." +7368,negative,@JetBlue Flight 136 departs 2:14 AM Finally!!! Arrived JFK with no psgrs at 5:39 PM. That's a long flight. AKA BUS http://t.co/KfKjF1ZtGi +7369,positive,@JetBlue thanks for help. Can't wait to travel with! And get out of the snow. +7371,negative,"@JetBlue I hope your customer service reps are as reliable/friendly as they usually are, so far you are not living up to your + rep/exper." +7373,negative,"FYI, @JetBlue: The last email response - ""we undrstnd this wasnt best 4 you"" -but hope 2 wlcm u back onbrd N the future... nice touch. lol" +7375,negative,"@JetBlue last flight was Cancelled Flightled, then it was 2 hours to change a light bulb, now sitting here waiting for maintenance. Unreal." +7376,positive,@JetBlue thanks for answering my questions! +7378,negative,@JetBlue I have to say that JetBlue has officially lost a customer. What a waste of all the points I have too! I am yet to be in a flight.. +7379,negative,@Jetblue I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!! +7380,negative,@JetBlue I think it's safe to say that after 25 years of loyal #JetBlue flying we are officially DONE. #Byebyejetblue +7383,negative,"@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger" +7384,negative,@JetBlue anything serious I should worry about? +7385,positive,@JetBlue cool! Are there stairs at JFK? I can walk short distances but not stairs. +7387,negative,@JetBlue Why are you making it so freaking hard for me to say good things about you?? #jetbluefail http://t.co/v8SB0RBICx +7388,negative,"@JetBlue Seriously, what is your solution? Who exactly will help my 5 year old if there's a problem with the plane? http://t.co/vPDRPLXj5a" +7389,negative,@JetBlue Your scheduling skills failed. The delay went from four hours to nearly six. Don't tell me you were snowbound in PBI. +7391,negative,"@JetBlue sadly, no! I have the app, but it also is experiencing difficulties. The flight information boards are keeping me updated." +7392,negative,@JetBlue This is absurd. Should a stranger help my kids if there's a problem? #jetblue http://t.co/LAiGgef9Kj +7394,negative,"@JetBlue, thanks for not guarantee that you can not deli ever my bags to my hotel, when bag missed connection. #sFO #customerservicenot" +7397,negative,@JetBlue you're lucky we're still flying you after today's landing gear failure. Get your act together and help us sit with our kids! +7398,negative,@JetBlue so the prefference option is not something that you honor? So why having it as one of the services if not applied? +7399,negative,"@JetBlue if you want to be helpful, find us a seat. Don't quote terms and conditions. #jetbluefail" +7400,negative,@JetBlue do you REALLY think it's okay to sit kids away from parents?! Srsly?! Esp after your landing gear failure?? http://t.co/x6SYW3MDVu +7401,negative,"@JetBlue they absolutely guaranteed us we would sit with our kids. Your ""terms"" response is insulting. #jetblue" +7403,negative,@JetBlue What's your excuse this time for 1117 delay from LGA to TPA? I know the plane is in the air. +7404,negative,"@JetBlue if you can't guarantee parents will sit with their children, don't sell tickets with that promise! #jetblue http://t.co/HDoXiM6NZ2" +7405,negative,@JetBlue once you go blue you don't go back +7406,negative,@JetBlue why are there so many delays to north east cities? +7407,negative,@JetBlue kids fly. Don't hire people who don't care about them. This guy. #jetblue http://t.co/clvlhfgUZw +7408,negative,@JetBlue I shouldn't be made to feel like a criminal because I want to sit near my 5 year old on a flight. #jetblue http://t.co/qgtCao1J2U +7409,negative,"@JetBlue Usually I have such a great experience with you guys? Very, very unhappy with you right now." +7410,negative,@JetBlue why would you hire a guy who doesn't care about the safety of children? Not remotely acceptable. http://t.co/lKFh9HYHW8 +7411,negative,"@JetBlue what's up? Three delays so far, resulting in over three hours of unnecessary, extra waiting." +7412,positive,"@JetBlue For the record, that was less than a 10-minute turnaround time for the answer from the question. JetBlue rocks!" +7413,negative,@JetBlue never had an airline refuse to help sit parents with tiny kids. But this guy is willing to do it. #JetBlue http://t.co/MzZfGqfHu2 +7414,negative,"@JetBlue from San Diego with a 4 hour delay to JFK!Even you have a Amex JetBlue, even having over 50.000 travel miles, you're still nothing" +7415,negative,@JetBlue it seems almost inconceivable that sitting a 5 year old alone is considered okay. But this guy thinks so. http://t.co/q9n6NZYSpK +7416,negative,@JetBlue Third straight time that my flight has been delayed flying with you guys. This will be my last trip with you. +7417,negative,"@JetBlue you've let me down. 2:15 delay at JFK because of inbound flight from Syracuse, really? #ishouldhavedriven" +7418,negative,@JetBlue a 5 year old can't sit alone on a flight. This is absurd. And this guy is a dick. #jetblue http://t.co/2HXsDP0ha4 +7419,negative,@JetBlue being told by this guy that he will not help us sit next to our 5 and 8 year old on the flight. #jetblue http://t.co/49FLbgzZkd +7422,negative,@JetBlue thanks for NOT! Sending me an update that our flight was delayed 3 hours. Unbelievable! +7424,negative,@JetBlue 5 hours delayed now in hour increments? Really? & as Mosaic I still have to pay $25 to use lounge during this waste of a Sunday? +7425,negative,"@JetBlue no, I haven't done that yet. Is that something I can do online? Thx!" +7427,negative,"@JetBlue @amybruni No wifi on this flight so we can't tweet you our Oscar party pics at 37,000ft. #bluecarpet :-( SEA✈️BOS" +7428,negative,@JetBlue Thank you for the reply. Would've appreciated communication before checking in about the delay. JetBlue used to be my go-to +7430,negative,@JetBlue You also promised to change my wife's name on the account and it is also not done. WTF? +7431,negative,@JetBlue You guys really suck! I just spent 40 minutes on the phone linking my credits to my account. They are still NOT there! 1/2 +7432,positive,"@JetBlue btw, Robin Hayes is speaking at next month's @USChamber aviation summit. He ought to give a shout out to his Twitter team. You rock" +7434,positive,@JetBlue oh. And thank you for responding +7435,negative,@JetBlue where is it coming from? I thought Tampa? +7436,negative,@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey +7437,negative,@JetBlue exactly why is my flight delayed? 599 BDL to DCA? Can't seem to get an answer +7438,positive,@JetBlue thanks. We are ticketed on stand by for flight 1970. I hope we make it out. Fingers crossed +7439,negative,"@JetBlue flight from BOS - RSW tomorrow, all i need is my wife + 3yr old to sit together, but no option when checking in." +7441,negative,@JetBlue You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of .... +7442,negative,@JetBlue at what point in delays can I take a different flight to my destination? +7443,positive,@JetBlue thank you guys! You are the best! 🙌✈️ +7444,negative,"@JetBlue You just don't get it. It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue." +7445,negative,"@JetBlue why, when you book a flight now, does jetblue separate a 3yr old from the mother? Isn't that a bit stupid? check-in headaches!" +7446,negative,@JetBlue does not fit in 140 +7447,positive,@JetBlue love it as always! +7448,negative,"@JetBlue You never got my wife to her destination and you expect a $75.00 ""goodwill credit"" will make everything hunky-dory. You blew it." +7449,negative,"@JetBlue every time I look at the flight status, 30 more minutes is added to the delay. How about some points for trouble??" +7451,negative,"@JetBlue hey awesome peeps, what's up with flight 1159 from Boston? Delayed 3hrs?" +7453,positive,"@JetBlue what a great experience on flight from SFO to JFK; seats, service, food, everything is top quality. I will be back. Very soon!" +7454,negative,"@JetBlue Flights 1384 and 1583. I have picked up twice this week for 1583, and both times it was delayed!! 😕" +7455,negative,"@JetBlue What's up with delays to and from Boston today? My sister is trying to go home, and bro-in-law trying to come to RDU. Craziness!" +7457,negative,@JetBlue 118 to Boston still sitting +7458,negative,@JetBlue now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs +7460,positive,@JetBlue thanks for replying-I feel a little better we'll see how it goes ☺️✈️ +7462,negative,@JetBlue I waited 3 hrs for my bags and my flight was only 2 hrs +7463,negative,@JetBlue should I bother contacting them? I already checked into my flight 😕 +7465,negative,"@JetBlue backlog is an hour at most, this is over two! Unacceptable!!" +7466,negative,@JetBlue your agent told us TSA didn't have a crew to get bags! +7467,positive,@JetBlue you guys rock! +7468,positive,@JetBlue my email is my twitter handle followed by gmail ☺👍👍 +7469,positive,@JetBlue Awesome! #bestairlineever +7470,negative,@JetBlue no baggage crew update! Your staff is incompetent with no answers after 2 hours.... +7472,negative,@JetBlue is blaming @TSA for flight 584 luggage debacle! #luggagegate +7473,negative,"@JetBlue Yoga it is. TV service seems to be down though :-( +I look forward to that do much!" +7476,negative,@JetBlue You failed. That's the answer. Please don't justify otherwise. +7477,negative,"@JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip." +7478,negative,"@JetBlue When I got your alert, I immediately started looking to rebook. But we only had 11 minutes from reFlight Booking Problems to catch a flight to SRQ." +7479,positive,@JetBlue I only fly Jet Blue +7481,positive,@JetBlue Start including PTO in your getaway packages and I'm all in +7482,positive,@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free? +7483,positive,@JetBlue's flight Flight Booking Problems experience is pretty great! +7484,negative,@JetBlue still waiting to board and see if they will give us the exit row. +7485,positive,@JetBlue thanks for making my trip home #MintyFresh next #brandmance flight I'll take more selfies! #LOVE #travel #business +7486,negative,"@JetBlue I shouldn't have to find them, they should tell us. I've flown Jet Blue since your first month. The experience isn't what it was." +7487,negative,@JetBlue if my flight was delayed can I show up at the airport with the appropriate amount of time for the delay or do I have to go on time? +7488,negative,@JetBlue I'm over that honestly just would like to get going on the journey. +7489,negative,"@JetBlue If that was the case, why did your alert arrive so Late Flight? Four-hour delay? Don't buy it." +7490,negative,@JetBlue our flight out no Tv. Now our flight back not seated together. B6 620. Maybe our fault still no fun. +7491,negative,@JetBlue I don't believe so. That's not what the team has told us. +7492,negative,@JetBlue also not have food available even for purchase is quite shocking since this is a 5 hour international flight. +7493,negative,@JetBlue #1691 out of JFK. no one has info & no answers as to why we boarded the plane. the team is in an awkward spot & everyone is cranky +7495,negative,@jetblue Flight 1562 is still waiting for bags. Most of us checked in 12 hours ago. People are missing connections. Please help! +7497,negative,@JetBlue Something to think about when you are dealing with PEOPLE!!!!! Just wrong. No excuses. Figure it out & expect the unexpected +7498,negative,@JetBlue I understand but wish you would have announced the delay 2 hours earlier vs sitting for 2 hrs at MCO +7499,negative,@JetBlue what gives? Delayed over 2 hours at MCO to JFK. Every time! +7500,positive,"“@JetBlue: @2littlebirds Well captured, Brittany! We love the clouds! :) Enjoy the ride!” Thank you!" +7501,negative,@JetBlue My wife was with our dog. They wouldn't even let her out off the plane. My daughter was at Newburgh lives close by. So wrong +7502,negative,"@JetBlue According to your ground staff, it hasn't even been taken off the plane yet!" +7503,negative,.@JetBlue thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations +7504,negative,@JetBlue At what time? All these passengers were sitting on a hot plane with no air and no communication for over 2 hours. Just wrong +7505,negative,"@JetBlue flight delayed at JFK 2 hours, then 3 hours, then 8.5 hours? Now it's back to 5 hours with no explanation or apology?" +7506,positive,@JetBlue thanks! Have a good Sunday. +7507,negative,"@JetBlue Flight 1562 had a 4 1/2 hour weather delay, but what is the 45 minute delay in getting bags to tired passengers?" +7508,negative,@JetBlue 5hrs on Tarmac yest b4 Cancelled Flight @12am.Today 3+ hr delay. Why not send txt/email re: JFK closed & saved all trip 2 sit @airport again? +7509,negative,"@JetBlue flying out of BUF 2 BOS, missing captain... Really? Delayed til 2:00... Not happy..." +7510,negative,"@jetblue, it would be nice if the app would actually inform you that a flight is delayed." +7512,negative,"@JetBlue I know, but I wanted to pass it along. Not good for the ""T5 experience"" esp for someone who flies 2-3 times a month." +7514,negative,@JetBlue So what about the plane stuck in Newburgh won't start. It that weather reLate Flightd as well. These passengers on plane for 10 hrs. +7515,negative,@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children. +7517,negative,"@JetBlue, your hold music sucks." +7519,negative,"@JetBlue JFK T5 north check in. 3 bag drop ladies, 1 has been checking in someone for the entire time; another doing check ins too." +7520,negative,@JetBlue no excuse though for 3 gate changes though. +7521,negative,"@JetBlue if someone had bothered to inform us that the airport closed, that would have helped." +7522,negative,@JetBlue get me home! Flight 2016 from buf to Bos is missing a captain!? Really!? +7523,negative,@JetBlue nope. This 8:45am flight is now not leaving until almost 5pm. 5! I can't believe I paid money for this. +7524,positive,@JetBlue thank you. We are finally at the gate. +7525,positive,@JetBlue flight to Orlando is unable to serve hot bevies.... So they've made movies and alcohol complimentary. That works +7526,negative,@JetBlue @CookJaycook123 the only update we get is that they have no idea when we will get an update. Way to go. #hopeless +7527,negative,@JetBlue @Amagrino will you cover the cost of my car service waiting time?! +7529,positive,@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks +7530,negative,"@JetBlue this is ridiculous we are on 1.5 hours coming up of waiting to deplane, there are are newborns on board" +7531,negative,"@JetBlue waiting at HPN on plane more than an hour since landing b/c of no gate, please get us off this plane!" +7532,negative,@JetBlue too Late Flight. Several passengers are inebriated. You're in league with big alcohol. Shame on you. +7533,negative,@JetBlue thanks for making my vacation not worth it again... Currently waiting on the runway for another hour to DEPLANE +7534,negative,@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you. +7535,positive,@JetBlue they were amazing and thank you! +7536,negative,"@JetBlue and have empty ""help"" desks" +7537,negative,"@JetBlue there was a closure? People here need to inform passengers, not send them gate to gate w no info on boards re: updated departures" +7538,negative,@JetBlue according to jfk plenty of planes are landing. No problem there +7540,negative,@JetBlue Thanks for the THIRD gate change http://t.co/UfBdr5AxeO +7541,positive,“@JetBlue: @2littlebirds Beautiful shot.. Thanks for sharing. Using #FlyFi to post? ;)” Your welcome! Not on this flight. It was a quickie;) +7542,negative,@JetBlue Flight 1533 JFK to Cartagena all at this airport bar singing the opposite of your praises! We're making a pact to never fly u again +7544,positive,"@JetBlue she helped me with my problem so easily and was so nice, you guys rock!" +7545,negative,@JetBlue what happened to our plane meant to leave @ 830? Why do we have to wait for 1 from buffalo? Seems organizational error not weather. +7546,negative,"@JetBlue where is the ""award winning service""?" +7547,negative,@JetBlue really not acceptable. Just informed plane won't start. Chartering bus to take passengers to jfk. +7548,negative,@JetBlue how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing +7549,negative,@JetBlue flight 16 now sent back to the gate even though the app says its leaving. Anyone have a clue? It's 36 and sunny at JFK +7550,negative,@JetBlue u guys have 2b kidding. No help anywhere. 5 hour delays? Still no answers. Bad cust service. #idlovetoask http://t.co/DPX3yoGTEj +7551,negative,@JetBlue they are now being sent off the plane? Does anyone at JetBlue have a clue? +7552,negative,"@JetBlue unfortunately I was so startled and rushed, I didn't get the name, but will provide a description in my expanded email. Thank you" +7553,positive,@JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!! +7554,negative,@JetBlue just a very rude rep while trying to book family vacation using trvl credit. on phone w/ new rep now who is being very helpful +7555,positive,@JetBlue BOS. Everything current now. Thanks for the follow up +7556,negative,@JetBlue it's sunny and gorgeous in ny actually. What's the real reason? +7557,positive,@JetBlue thanks for the info. Already doing it now before we board! Looking forward to the future upgrades! #JetBlue http://t.co/5Db9eSBNzG +7558,positive,@JetBlue things happen it's ok just wish I was on the beach and not in the airport +7559,negative,"@JetBlue it's been 3 hours, why have you not sent the plane from the hangar for flight 1533 at JFK? This is absolutely ridiculous." +7561,positive,@JetBlue I love #JetBlue ! #FlyFi when will we be able to charge our devices on domestic #A320 flights?! Thanks! http://t.co/obqIro1bUJ +7562,negative,@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers. +7563,positive,@JetBlue Touchdown JFK! Well done pilots of JetBlue Flight 226! #JetBlueRocks +7564,negative,@JetBlue what's the delay if the system isn't down? +7566,negative,@JetBlue don't think any1 rly knows what's goin on. supposed 2 leave at 8:30a then 9a then 9:30a then 10a then 11a then 11:30a. Now 12 +7567,negative,@JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours. +7569,negative,"@JetBlue after applying my new tag, she left my bag on the ground rather than loading on the conveyer belt..I had to walk back 50 yards" +7570,negative,@JetBlue get flight 16 into the air +7571,negative,@JetBlue That's not weather reLate Flightd. You are just being nice and blaming the weather. Airport just wasn't prepared. Investigation time. +7572,positive,"@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU" +7573,positive,@JetBlue Thanks for the personalized customer service! #cannedtweet #autoresponse +7574,negative,"@JetBlue then this agent demanded I remove my old luggage tag, every other airport the JB agent politely handles it" +7575,negative,@JetBlue I'm also a mosaic customer and fly jet blue ALOT.... +7576,negative,@JetBlue It's not so much the delays as the fact that the flight is still coming up as on time on your app. Just give us an honest estimate +7577,negative,@JetBlue she waved someone behind me to step forward although I explained what happened and indicated my need to make my flight +7578,negative,@JetBlue #489. Flight #589 is departing before we even board +7579,positive,@JetBlue I knew there was a reason u were my favorite airline. Just read you answer on twitter in globe this morning. Great job +7580,negative,"@JetBlue here's part: was at bag drop inserted my JetBlue cc, didn't print pass. Agent standing in front of me refused to print my pass" +7581,positive,@JetBlue it's only because I'm wearing #TrueBlueColors! +7583,negative,@JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway. +7584,negative,"@JetBlue When it's 30 mins past scheduled time w/ no departure in sight a flight no longer qualifies as ""on time"" #updateyourwebsite #489" +7586,negative,@JetBlue how can your entire system go down? No IT? Really? +7587,negative,@JetBlue Appreciate the heads up at 10:45 that my 11am flight was delayed bc the crew is stuck in Boston #communicationFAIL #dobetterJetBlue +7588,negative,@JetBlue seriously? System down? No IT? +7589,positive,"@JetBlue yup we know, not your fault, just not ideal sittin for over an hour but as always your staff is great!" +7590,negative,"@JetBlue just had a horrible experience with check in agent at fort myers, I'll document and send details, off to Boston" +7591,negative,"@JetBlue flt1533 to Carta what is goin on?! 1st told plane coming from hangar, then gate change, now no one knows wat plane we're getting on" +7593,positive,@JetBlue got it. thanks the quick reply. +7594,negative,@JetBlue isn't this something YOU should do?! Why should I tell your crew how to do their job? +7595,negative,@JetBlue your app needs updating. Says my flight is on time when we are well past boarding time with 2hr delay http://t.co/BTvpxTZJu0 +7597,positive,@JetBlue had a great experience working with Glenn Coles at Buffalo-Niagara Airport!! Top notch employee +7598,positive,"@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed." +7600,positive,"@JetBlue thx, social media person!" +7601,negative,@JetBlue Are there airport-wide delays at BOS or did we just get unlucky with 152? +7604,negative,"@JetBlue is JFK still closed? Tryna get out of Ft Lauderdale on flight 502, just want to get home to nyc!" +7605,negative,@JetBlue woulda been nice of you to let us know that or post it!!! Your boards still show the flight on time!!! +7606,negative,"@JetBlue hmmm it says im following you. We just got de-iced, but still haning around for the runway to clear.." +7607,positive,@jetblue always #mosaicmecrazy #sunrise #bestairline #nofilterneeded & how can you not love #FlyFi… http://t.co/NY6CS7jRuV +7608,negative,"@JetBlue flt 136 from PHX. Delayed 2 hrs, circle 1 hr, divert to upstate NY, just sitting for 1 hr No communication #horrible" +7609,positive,@JetBlue they miraculously fixed the plane #kudos to shoe ever it was +7611,negative,"@jetblue all your online resources say we're on time, but clearly we are not. This is not very information age of you..." +7612,negative,@JetBlue ..... No crew at our gate. +7613,positive,@JetBlue 😭😭😭😭 yall are really better then American Airlines though. +7614,negative,@JetBlue why don't YOU tell them to update the boards?! +7615,positive,What can I say other than when it comes to my #BrandLoveAffair w/ @jetblue ur my #soulandinspiration https://t.co/IGkoGyWksr #umosaicmecrazy +7616,negative,"@JetBlue Issue is JFK. Pilot explained once JFK reopens we can get scheduled back there, but why can't we divert to LGA? Closer than ACY!" +7617,negative,@JetBlue you want me to talk to the wall? +7618,positive,@JetBlue Great service from PBI to HPN! Thanks. +7619,negative,@JetBlue Its poor Flight management. There is no reason why a scheduled 8:00 pm flight to takr off At 11:00pm . +7621,positive,"@JetBlue done, thank you!" +7622,negative,@JetBlue note the time this was taken (now at 906 am) and flight still listed as on time for 910 when I'm not onboard http://t.co/zvfmxnuELJ +7624,negative,@JetBlue why is my 910 flight listed on time when its 904AM and I'm not on the plane yet? http://t.co/iEG2ObcEpp +7626,negative,@JetBlue ok we got as far as Atlantic City due to JFK being closed. Can you get us to HPN or LGA?? Please? +7628,negative,@JetBlue we need an ETA please +7630,negative,@jetblue fly 2301 delayed do to ice at JFK ... Can I switch to a Late Flightr flight for free +7631,negative,@JetBlue I'm at 4:05 will be nasty in Boston. Have family driving 90 min to pick me up from Erie think flight - what if Cancelled Flighted? +7632,negative,@JetBlue @fllairport best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? #stranded +7633,negative,"@JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight." +7634,negative,"@JetBlue I travel for business twice a week and after the @AmericanAir fiasco, I'll be flying blue more often. Thanks." +7636,negative,@JetBlue won't see my money again after their poor service should have stuck with virgin america what was i thinking trying jetblue??? +7637,negative,@JetBlue suck and their customer services are the worst whats the point of having a loyalty scheme that they don't honor #badairline +7639,positive,"@JetBlue FLL to MDE, great flight, great customer service, THANKS! 2 mths waiting @AmericanAir to speak to a human at customer service" +7640,negative,@JetBlue how about an update on flight 475 leaving tf green delayed +7641,negative,@JetBlue well they said Cancelled Flight on the PA system. Guess they are trying to get a plane from Boston. And not a 100% confirmed +7642,negative,@JetBlue that's where we all get on the same page. Cancelled Flighted it 45 mins ago. @delta @SouthwestAir help flights from @tfgreenairport to MCO? +7644,negative,@JetBlue my flight 475 Cancelled Flighted due to lavatory problems. Can't confirm if they are gonna get a flight from Boston Logan Int +7645,positive,@JetBlue okay thank you! I'll check with them again! +7646,negative,@JetBlue some woman stole my seat on the plane but I was the one that had to sit elsewhere. Is that standard protocol? +7647,positive,"“@JetBlue: @sylvie75015 Good morning, Sylvie! Have a great flight! #yourock” > Thank you #JetBlue! @mxo42 @henrikwagner73 #JetBlueRocks" +7648,positive,@JetBlue They just came out. Thanks for the follow-up. That's why you're the best! +7649,positive,@JetBlue Thanks! See you soon! +7650,negative,"@JetBlue Yep, still waiting for bags at #JFK. What's the holdup? Looks like we are the only flight that got in at this time..??" +7651,positive,@JetBlue thanks for getting us to NYC -JFK really safely. :-) But srsly? How long does it take to get our checked bags? #eternity #5amMisery +7653,negative,@JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school. +7654,negative,@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was +7655,negative,@JetBlue it's ridiculous that I just got home and I was supposed to land 3 hours ago bc I am HELLA tired +7656,negative,@JetBlue just lost very loyal customers who use them 4-10 times a year. +7657,positive,@JetBlue thanks for the response - when is the next flight after the 9:48 flight? +7658,negative,@JetBlue Highlight of my travel is 3 hour delay and de-icing twice. Now sitting in bumper to bumper traffic in taxi to finally get home. 😒 +7659,positive,@JetBlue great flight on a brand new jet. Great seating. Beautiful plane. Big fan of this airline. +7660,negative,@JetBlue a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face.. +7662,positive,@JetBlue thank you! I know the weather in #Boston isn't great. Everyone's tired +7663,negative,@JetBlue I've spoken 2/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more. +7667,negative,@JetBlue Shocked by misbehavior and cheap comments from jet airways staff to passenger at Delhi Airport Friday boarding to Dubai. Disgusting +7668,negative,@JetBlue you have to service your remote controllers on my flight I watched equalizer (movie) THREE times because my remote was stuck +7669,negative,@JetBlue @dgruber1700 oh wow and I'm complaining about two hour on the run way shucks JetBlue NOT GOOD your service was better than this +7670,negative,@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate +7671,positive,@JetBlue thank you thank you! I finally set up the jetblue app! Yay! +7672,negative,@JetBlue everytime I come back to Boston it's a minimum 45 min wait for bags. Earlier it was almost an hour. Why is it only Boston jetblue? +7673,positive,@JetBlue Thanks for taking me back home today despite Pandora's best efforts to Cancelled Flight the flight. #jetblue #backhome #noplacelikehome +7674,negative,@JetBlue that is not what your employee at Logan told me. I finally got one to meet my daughter on her first solo flight after rude rep :( +7675,negative,@JetBlue I am But Your customer service is Brutal. +7677,positive,@JetBlue @Maddie_Flood Your airline sounds outstanding and your Twitter feed is clearly extremely useful. Keep up the great work 😊 +7678,positive,@JetBlue is amazing. Had a short delay. They gave me $150 credit! It was literally pretty much my fault I missed the flight. +7679,negative,@JetBlue flight attendant was hesitant to give me more baby sized cookies +7680,negative,@JetBlue Y U NO LET ME OUT AND MAKE FUN SIZE COOKIES #stuckonaplane #sos #babyfood +7681,positive,@JetBlue thank you 😊 standing in line now! +7682,negative,@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...! +7684,positive,@JetBlue thank you +7686,negative,"@JetBlue You can pass that along to my wife, daughter, daughter's friend, my elderly mother-in-law. They spent several hours waiting." +7688,negative,@jetblue I missed a goal On @NHLonNBCSports because of your Inept male stewardess. I should have landed already but I havent taken off yet. +7689,negative,@JetBlue you are doing a horrible job at JFK...you need to rethink how you put these routes together. Unprofessional +7691,negative,@JetBlue can you let me know status of flight #454 PBI-JFK delayed 2.5hours now on board problem with hatch.. +7692,negative,"@JetBlue thanks for response! Crew has been VERY patient with us, but they are also frustrated. Wouldn't be so bad but airport is closed!" +7694,negative,@JetBlue Why did you interupt the Staduim Series on @NHLonNBCSports. I dont need to see your stupid commercials or Emergency. Info. +7696,negative,@JetBlue we are well aware. Insufficient info. No options. +7697,negative,@JetBlue just sat on a plane for 3 hours in Dulles #insane #ijustwanttobeinBoston #thanksDC +7698,negative,@JetBlue can we get a honest update on departure of flite 454. Been on plane with infant children +7699,negative,@JetBlue u suck!we have been sitting here for 9hrs because of ur negligence +7700,negative,@JetBlue still waiting for bags from flight 26. It landed an hour ago. +7701,negative,@JetBlue Complete waste of an entire day. Pathetic. +7702,negative,@JetBlue flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE +7704,positive,@JetBlue @L_Burley11 -- the best!!! +7705,positive,@JetBlue thanks for bringing my son home to me. +7706,positive,@JetBlue you got yourselves hot ladies flying the air for life #loyal +7707,positive,@JetBlue nothing but praise for you helping our lady make her flight to CHS tonight! #impressed +7708,negative,@JetBlue she did. she's still waiting on a callback....the lack of follow through is what's concerning. smh +7709,negative,@JetBlue she has...she hasn't heard from anyone in over a week. a nonstop flight and her baggage was lost/stolen. customer service 👎 +7710,negative,@JetBlue we got our luggage after waiting 40 mins and went home right after. Not very family and ADA friendly waiting that long w no chairs. +7712,positive,@JetBlue thanks so much. Can't wait to fly with you guys :) +7713,negative,"@JetBlue Flight 2202 out of JFK, 2 & 1/2 hr delay. I could get over it if it was just weather reLate Flightd, but considering it's not - Come on" +7714,positive,"@JetBlue OK, thank you." +7715,positive,@JetBlue thanks for a speedy flight time recovery. +7716,positive,@JetBlue thank you for taking care of me with a drink since my in-flight entertainment wasn't working #goodcustomerservice +7719,positive,@JetBlue would you say a delay is more likely? Thanks so much. +7720,positive,"@JetBlue I did not! She's a woman who's a lead, she was working at gate c26." +7722,positive,"@JetBlue If you ""follow"" me, I will be able to DM you. Thanks." +7724,negative,"@JetBlue figured it out 4 flight 2morrow. Hard to believe with oil so low, and the killing u make that even part of a hotel can't be comp'd" +7725,positive,@JetBlue I want to give a warm thanks to your crew at Logan airport for still getting me to the DC area after Cancelled Flightlations this morning! +7726,positive,"@JetBlue Another awesome telephone experience with @JetBlue Thank you, Cory! #Greatcustomerservice✈☺" +7727,negative,"@JetBlue we saw one, he was as useless as the tsa agents who inspected my shoes" +7729,negative,@JetBlue disappointed with the missed connection from ROC to SLC and no reimbursement even tho friend who is a pilot said it was due to ATC +7731,positive,@JetBlue thank you! +7732,positive,@JetBlue he just went above and beyond to be helpful +7733,negative,@JetBlue didn't find them unfortunately :( but he was very helpful and took down my info incase they do get found +7735,positive,@JetBlue your employee Charles cave at the gate at MSY went above and beyond to help try to help me find my glasses. Thought u should know +7736,positive,@JetBlue is the best! Can't wait to use my travel bank $ for a FUN trip. +7737,positive,@JetBlue just touched down in #NewOrleans for the annual @HeinekenUSACorp national distributor conference! #livethelegend +7738,positive,@JetBlue on the plane now! Hopefully no longer at the mercy of the playlist! Thanks! +7743,negative,@JetBlue what crew? No one here is helping. +7745,negative,"@JetBlue If this is customer service, then please call me." +7746,negative,"@JetBlue no, we are at a hotel. Also, Jetblue lost my daughters luggage. How do you lose luggage if the plane never actually left!!!" +7747,positive,@JetBlue thanks for your prompt response. I know you put safety first. Unfortunately will hit freezing rain/sleet on ride home. +7748,positive,@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions. +7749,positive,"@JetBlue Thanks for the instant reply, and for still doing first bag free (so important)!" +7750,negative,"@JetBlue lipstick on a pig still a pig. Ur new baggage claim @ SJU is a disaster. No chairs, 20 mins+ wait for baggage. #fail" +7751,negative,@JetBlue no more than half an hour wait. It's unreal. Finally first bag coming out. SJU needs to work on this +7754,negative,@JetBlue how long does it take for a bag to get to the baggage belt!!!!!#toolong of a wait +7756,negative,@JetBlue we've been delayed and delayed here in Palm beach... Need to head to Westchester. Can you give me some info? +7757,negative,"@JetBlue Hey Jetblue, you stranded an entire plane that was supposed to go to JFK and we are getting restless. Need better communication!" +7758,negative,"@JetBlue Hey Jetblue, you Cancelled Flightled our flight from ST Maarten to JFK. Stranded my family in the baggage area and lost my daughters luggage" +7760,positive,@JetBlue Exciting times ahead! 😁🎉 +7762,negative,@JetBlue your website is seriously horrible and so is your call center!! Almost makes it tempting to fly someone else!! #sodone +7763,negative,@JetBlue why haven't you allowed for flight changes into the NY area airports tonight? Everyone is saying travel is treacherous. +7764,positive,@JetBlue Counting on your flight 989 to get to DC! +7765,negative,"@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start." +7768,negative,"@JetBlue there is no supervisor available, so they couldn't do anything." +7769,negative,"@JetBlue I now learned that customer service at SXM works for the airport, not JetBlue. They need a supervisor to do anything." +7772,negative,@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight? +7773,negative,"@JetBlue we tried. They're not at all helpful. Terrible customer service, at this airport, at least." +7774,negative,@JetBlue Tell me at what point will u realize u can't fly into DCA tonight- u Cancelled Flightled the 1pm when will u Cancelled Flight the 5:26 +7775,negative,"@JetBlue making a bad situation worse. Cancelled Flighted flight, making us stay overnight in SXM. Won't provide vouchers to stay in a different hotel" +7777,negative,@JetBlue You already Cancelled Flightled the one b4 us to DCA +7778,negative,"@JetBlue It is physically impossible to make it to the airport, and our flight is scheduled to leave in less than 3 hours." +7779,negative,@JetBlue at what point do u Cancelled Flight flights to DCA- other airlines have already Cancelled Flightled +7780,positive,@JetBlue great flight http://t.co/E0R0NTO4TR +7781,positive,@JetBlue you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e +7782,positive,@JetBlue Great thank you! +7783,negative,@JetBlue I would like to send an email to Lost and Found at JetBlue JFK; I spoke to them this morning but cannot drive their today. +7784,negative,@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves. +7785,negative,@JetBlue send more service agents so all the stranded passengers can be helped!!!🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘🆘 +7786,negative,@JetBlue hopefully this flight Seattle to Boston 2pm will have wifi. Our first one did not and we had to entertain ourselves! #lizaapproved +7787,positive,@JetBlue good to hear. Thx for being responsive. +7790,negative,@JetBlue as a customer it feels like i should stick to airlines other than jet blue. I travel for my work for past 5 years never seen $70 +7791,positive,"Cool thx! Only a couple more #PGAShow flights til I'm #Mosaic...can't wait. Will be easier to change flights when weathers bad +@JetBlue" +7793,positive,"@JetBlue thanks so much for help Us, u r amazing!" +7795,positive,@JetBlue #kudos! And we're done and heading to warmer weather! +7798,negative,@JetBlue I've been in pricing for 8 years to know that 70 bucks a seat is criminal. 20-30 I understand. #pricing #flying #jetblue #pricewise +7799,negative,@JetBlue *cough* #awkward! +7800,negative,@JetBlue you guys need live chat. +7801,negative,@JetBlue it was but obviously it wasn't linked as there is nothing there when I tried to book with it. +7802,positive,@JetBlue Awesome! Thank you! ;) +7804,negative,@JetBlue quick ? Why is a person traveling w a mosaic not get the green tag? Doesn't make sense I end up waitin 4 my sons bag anyway :/ +7805,negative,@JetBlue got it wish they would communicate more w us +7806,negative,@JetBlue continuing you record of never having a flight leave on time. Add up how much time with with my family you have cost me. #jetblue +7808,negative,@JetBlue I guess I have to redo the Flight Booking Problems. Ugh! +7809,negative,@JetBlue that sucks. Oh well. +7810,negative,@JetBlue she's standing here on her cell no announcements no info #thismosaicnothappy +7812,negative,@JetBlue someone is here but has no info smh one bag came off and then nothing +7813,negative,@JetBlue there's is nothing there because apparently I have to connect them for that to be true. +7815,negative,@JetBlue can u see what's holding up flt 1002 bags? One bag came out nothing else for 10 minutes +7816,negative,@JetBlue why wouldn't you just credit it right to my account instead of having a separate sign on. That seems pretty ridiculous. +7817,positive,@JetBlue thanks for update http://t.co/K7uBOTMr1r +7820,positive,@JetBlue @amybruni @DIRECTTV but of course! :-) #bestdressed #bluecarpet +7821,negative,"@JetBlue it seems I never received an ID, just a password." +7825,negative,"@JetBlue yes, last month when Boston got the first big snow storm and my flight was Cancelled Flightled." +7826,negative,@JetBlue where did my travel bank credit go? I can't call you right now. +7827,positive,@jetblue offered me a complimentary drink for switching seats. Stewardess asked for my age & I said 30. We giggled. #goodgenes #ilookyoung +7828,positive,"@JetBlue Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids. Just very frustrating. Tried app, web, etc. Still love u guys!" +7829,positive,@JetBlue thank you! I'm excited to fly with you for the first time. +7830,positive,Thank U 😘 “@JetBlue: @ItsLaLoca But of course! Safety is always 1st! We'll make sure to handle her with CARE and LOVE! :)” +7831,positive,@JetBlue Kudos to JetBlue social media team for jumping in an helping me out during the last snow storm while web site was down..Thanks!! +7832,negative,"@JetBlue Love your airline...hate your website. Just tried to book 2 tickets (1 w miles, 1 w/out). Absolute joke. Needs a lot of work!" +7834,positive,@JetBlue thanks so much for your condolences and quick response. It is very much appreciated +7836,positive,@JetBlue Thank you Alicia! #ExceptionalService +7837,negative,"@JetBlue yes, We have de baggage claim, I'm so sad for the baggage and how They treat Us 😞 please we need That baggage" +7838,negative,"@JetBlue my mom's baggage is lost, in fly 1557 fort lauderdale-Bogotá today, Colombian employees treated us badly , need help please" +7839,negative,@JetBlue No changes made. My son's pass printed on same conf #. Just mine not print after I expressed disapptment w/ JetBlue +7840,negative,@JetBlue Cancelled Flighted 😢 +7841,negative,"@JetBlue You have very unhappy customer. After waiting 20 min on hold, rude & uncaring rep has now frozen my acct. can't print bdng pass!" +7843,negative,"@JetBlue the first place but I really didn't need the extra stress at this already terrible time. Oh by the way, I made the flight with 30" +7844,negative,"@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in" +7845,negative,@JetBlue serious attitude. I was in the fault for running a tad behind but before she even knew my name or my flight info she ASSURED Me +7846,negative,"@JetBlue I fly w/u as much as I can, however your kiosks were broken in SYR and there was 1 woman working the ticket counter.. She had a" +7848,positive,@JetBlue thanks. I chatted with a nice fella about it and he gave me the lowdown. +7850,positive,@JetBlue mission accomplished: gave @paulgordonbrown a hug http://t.co/LT1pYKfvRq +7854,positive,@JetBlue ok thank you for the quick response JetBlue still the best comp +7855,positive,"@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb" +7856,negative,@JetBlue flying to Denver March 1st and my flight itenary keeps getting changed what the heck...booked the trip 3 months ago +7857,negative,@jetblue had me on hold foreverrrrrr +7858,negative,"@JetBlue NOT A HAPPY CUSTOMER. We've waited patiently, not to mention $150 and six months of marathon training, we need 2 be there tmrw." +7859,negative,@JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this? +7861,positive,@JetBlue oh definitely. I kind of only fly JetBlue. +7862,negative,@JetBlue if you want to fly in a storm that's your right. But give us the choice. We have kids and don't want to chance it. #nixchangefees +7863,positive,@JetBlue thanks for getting me to Orlando early #happiness +7873,negative,@JetBlue you #fail. Snow coming to DC area. Tried to get on earlier flight. You refused. Now flight 6.5 hours delayed. Greedy and foolish. +7875,positive,@JetBlue got it. Thanks +7876,negative,“@JetBlue: @benjaminokeefe Thanks for including us on your tour! Did you pack your winter coat?”Unfortunately yes ❄️⛄️ #WereNotinCaliAnymore +7877,positive,"@JetBlue Even though this flight #226 didn't have much needed hot beverages 4 us NY-ers, the landing was super smooth 👍👍 😊 #happytweet" +7879,negative,@jetblue is the website down? Can't print boarding pass +7880,positive,"@JetBlue thanks for getting me to Boston early for @TuftsEnergyConf ""Breaking Barriers To a Clean Energy Future""" +7881,positive,@JetBlue Thanks! +7883,positive,@JetBlue Thanks for the complimentary upgrade to first. You are the best! +7885,positive,"@JetBlue ah no the staff was perfect this morning at JFK, more sleep for me!! :)" +7886,positive,"@JetBlue @Airbus Wow, awesome videos guys https://t.co/dbcvEPn5QC Great work. #Bluemanity #CoreValues #Passion #AeroJobMarket #avgeek" +7887,positive,@JetBlue @Airbus Wow what an amazing video https://t.co/dbcvEPn5QC Great world Guys #Bluemanity #CoreValues #Passion #AeroJobMarket +7888,positive,@JetBlue today my family gets to experience #mosaic status w/ me! #LifeIsGood +7890,positive,@JetBlue word thanks +7897,negative,"@JetBlue It's not ideal, but it's okay. Better Late Flight than never! :)" +7898,negative,"@JetBlue yeah that's all been done. Define ""incidentals""? How much can I spend on gear so this trip is not a waste?" +7899,negative,@JetBlue so you guys lost my bag that had all my ski gear in it. I flew here from NYC to ski. Should I buy new stuff tomorrow? ... +7900,positive,"@JetBlue 162, SMF to JFK!" +7903,negative,@JetBlue on hold for 30 mins placed on hold then hung up on 2nd time in 2 days Only looking for group rates. BOS-SJU 5-12 to 5-19 10 people +7904,negative,@JetBlue you're customer service is terrible. #NeverAgain #flywhonotblue +7905,negative,@JetBlue now we are delayed until 1:02! This is ridiculous +7906,negative,@JetBlue you're flight attendants suck and are always rude :( 4th bad experience with JetBlue tonight :/ +7907,negative,@JetBlue says the person who hasn't been delayed for hours and now sitting on a runway with a wailing baby ;) +7908,negative,"@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best." +7910,negative,@JetBlue 1242 now?! I may cry! +7911,negative,@JetBlue why won't the site let me book tickets for nov for jfk to kin? +7912,negative,@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work. #flt348 +7913,positive,@JetBlue of course !!!! +7914,positive,@JetBlue thank you +7915,positive,@JetBlue thanks! I'll do it. +7916,negative,@JetBlue yes I do. I will get you exact data. Your download is fine it's your upload bandwidth and ping that are the issue. Ping especially +7917,positive,@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service. +7920,positive,@JetBlue thanks! +7922,positive,@JetBlue thank you so much for your effort +7923,positive,@JetBlue thanks for letting us know. Hoping for no more delays! +7924,negative,@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays! +7926,negative,"@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?" +7928,negative,@JetBlue flight 348 is a freaking nightmare tonight #sittingonthetarmac #delay +7931,negative,@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee! +7932,positive,@JetBlue thanks!! +7936,negative,@JetBlue whats going on with flight 2034. Delayed beyond 834. Shouldnt thre flights switch at that point? +7937,positive,@JetBlue thanks for the info... Figured that was the case. Hopefully my new hashtag will change that ;) #ABCLetJetBlueStreamFeed +7938,negative,@JetBlue what's up with the broken tv in seat 6F on flight 1818 today? Planned to catch the @cavs game!!! Nooooo +7940,negative,@JetBlue I bein calling JetBlue no respond I leave my number no call back I think JetBlue is loosing a customer +7941,negative,@JetBlue I'm on flt 700 lax to FLL both ppl are sleeping so Id rather not disturb in flight. Tried to dl movie no go http://t.co/Nh2i9ZlzMk +7942,negative,Made it to #Costa #Rica and back @JetBlue Missing it already! #Pura #Vida! +7944,negative,@JetBlue love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible / up too http://t.co/CmjRIWOP7O +7945,positive,@JetBlue saved the day:) @Expedia lost a costumer #jetblue #makingthingseasy #feelbetter +7950,negative,@JetBlue thanks for making me miss an important dinner tonight. 2 hr delay and now 20 min on Tarmac... #worst +7951,positive,@JetBlue yes! Terra blue chips were my favorite. :) +7952,positive,"@JetBlue I DM'd my confirmation code... Thanks again for your help! Mommy, daddy, and kids appreciate it!" +7955,negative,@JetBlue I don't have enough hands to count the number of times something like this has delayed my flight with you guys. Very disappointed. +7956,negative,@JetBlue just called that number and left message. Are you at to pass along message to team too? +7957,positive,"Cool! ""@JetBlue: @hgeronemus We are 60% there and anticipate completing installation on all our A320's this year. http://t.co/sGckBopATA”" +7958,positive,@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service! +7959,negative,@JetBlue Any option for luggage assistance on the ground at HPN? Flight 2168 delayed 2+ hours & we will have 2 sleeping kids when we land +7960,negative,@JetBlue can you ask SLC checkin/bag drop if they found a dark blue/blackish fit bit flex? Would've lost it there around 445pm MT +7961,positive,"@JetBlue you are officially my favorite, thank you for the wonderful service at JFK" +7962,negative,@JetBlue seriously?? What is going on?! http://t.co/mTHM9waObu +7963,negative,@JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1/2 hour delay? +7964,positive,@JetBlue Airways Corporation (NASDAQ:JBLU) Reaches on New High Range ... - StreetWise Report http://t.co/C7tpdKqULM +7965,positive,@JetBlue thanks... +7966,negative,.@JetBlue i'm sorry. Boarding chaos is underway. Please query again post scrum. +7967,negative,@JetBlue were boarding now I'm really not impressed. I've learnt a very valuable lesson . +7970,negative,.@JetBlue yes. Filed a claim and they issued $30 credit as a courtesy. The whole thing seems exceptionally uncourteous to me. +7971,negative,.@JetBlue yes and not boarding at 6:44. Good luck with that. Push wheels up to reality. Dare you. +7972,negative,@JetBlue I tried a burger which was good but expensive! Were lead to believe that food in the USA is cheap butnot here! +7973,negative,@JetBlue I'm a trying ! But I'm tired and getting grumpy ! +7974,negative,"@JetBlue flight1407, it's been a long day! Arrived from London at 11 this morning" +7975,negative,@JetBlue Why not deal with that while the plane's on the ground instead of diverting the plane & adding 2 hrs to the flight? +7976,negative,"@JetBlue looks like their inflatable car seats got left on the plane, so I guess they'll be back sometime!! #savethoseseats" +7978,positive,@JetBlue thanks! +7983,negative,@JetBlue Jan 5? That's not summer http://t.co/TpzhjX7Hbt +7985,positive,@JetBlue - looking forward to it when we finally take off. +7986,negative,"@JetBlue No, the flight wasn't until 9:51pm, but it's already been delayed." +7987,negative,"@JetBlue, why must you always delay my Late Flight night Orlando flights? 💔" +7988,negative,@JetBlue ...second incident of lost baggage. I sent you a DM. Thoughts? +7989,negative,@JetBlue maybe announce the delay so we don't sit on the plane on the runway for an hour+ before taking off +7990,positive,@JetBlue Please come to Indianapolis! +7991,negative,@JetBlue flight 691 from bos to Tampa takeoff 40 min Late Flight +7993,negative,".@JetBlue Ah grasshopper, your twitterz kung fu no good. Hire geeks. http://t.co/8MWItRi9kF" +7994,negative,@JetBlue Did you discontinue nonstop service from SJC to BOS? Can't find 471 or 472 anywhere +7995,negative,@JetBlue Noooo!! Why is our previously direct flight from FLL>SFO diverted to LAS? Now arriving almost 2 hrs Late Flightr. 👎 +7996,negative,Well lets see. You could pay for my Negroni with bitcoin. @JetBlue +7999,positive,@JetBlue okay thanks. Hope to be flying with you guys soon! +8002,positive,@JetBlue he loved the #natural #beefjerky snacks😉 +8003,positive,@JetBlue thanks for your reply. It was flight 1572. +8004,positive,@JetBlue who is he I must send a note!!! Too good for words! +8006,negative,@JetBlue can't seem to DM you guys.. JDHADP +8007,positive,@JetBlue - loving Capt Joe on our flight from BOS to SFO #633. This should be fun! +8008,negative,@JetBlue Two delays. A little proactive communication goes a long way. #howhardcanthatreallybe? +8009,negative,@JetBlue - worst view for an athlete; watching your team from the front seat of the chase van #nogearnotraining +8010,positive,@JetBlue It was fabulous! Very pleased. +8014,positive,@JetBlue u the real MVP http://t.co/jWL26G6lRw +8015,positive,@JetBlue No worries. Time flew in the terminal and now we're taking off. Thanks again! +8016,positive,"@JetBlue messaged you, thanks" +8018,positive,@JetBlue I will. Thank you! +8020,negative,"@JetBlue poor storm customer service, 1hr takeoff delay waiting for the snack cart, rude steward (no names) and I love you guys. #TrueBlue" +8022,negative,"@JetBlue before departure, while people who are delayed get up to $200 to compensate their time.." +8023,negative,"@JetBlue No, it is one I'm trying to make, but it is probably too Late Flight. I did not see an email that I could call. Pittsburgh International." +8025,negative,@JetBlue has the worst customer service out of any airline company. #dontflythem +8026,negative,@JetBlue what's up with the random delay on flight 1729? Any chance of it being a false alarm? +8027,negative,"@JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!" +8028,positive,@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service. +8030,positive,@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :) +8031,negative,@JetBlue what is the reason for the delay +8033,positive,@JetBlue I'll see you on board again soon! +8036,positive,@JetBlue heading to Buffalo... trading the cold in Boston for colder in Buffalo... Maybe the Caribbean next time? +8038,positive,@JetBlue Of course U know I would like 2 lay you down in a #BedofRoses as long as they're #mint colored! https://t.co/3QYEzHjGsb #brandmance +8041,positive,This is so smart it makes me angry MT @JetBlue: We’ve partnered with @WSJ to bring you free digital access onboard! http://t.co/0LiwEcAsOe +8042,positive,@JetBlue OOH! Good one! Speaking of #MiAmore - Just know that #IAdore https://t.co/fWZClBvuG4 Loving #LoveSongFriday +8044,positive,@JetBlue i love this song <3 thanks @JetBlue +8048,positive,@JetBlue currently dancing in the terminal. love Stevie! +8049,positive,@JetBlue thank you for being jetblue and not jetgreen or jetred. blue is my favorite color! and jet blue makes it better :) +8052,positive,"chair #selfie ""@JetBlue: @StacyCrossB6 @PHLAirport @SaharaSams Everyone looks #FLAWLESS ;) We're so PROUD of our PHL crew! #BlueHeros”" +8053,positive,@JetBlue @WSJ #JETBLUE treated me right as a #disabledtraveler thanks for a no hassle flight to @jamaica +8054,negative,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/Ur60Un86gy +8056,positive,@JetBlue flight booked! Heading out to California with the @WikiPearl team for @NatProdExpo on March 6-8! Can't wait! #ExpoWest +8057,positive,@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http://t.co/dXuX6DBfd3 +8058,negative,@JetBlue dont really know what that means but this isnt the best first-time-flying-w-a-16mo old experience. likelihood of addtl delays 2nt? +8059,positive,@JetBlue sent :-) curious to see what kind of comp we get. +8060,positive,@JetBlue I can't wait to hear back from you regarding the internship opportunity! 😊 +8062,negative,"@JetBlue I ❤️ Jetblue but i was on flt 277 from fll to sfo. tke off was over 1 hr Late Flight, div to phx & got in 2 hrs Late Flight. What will be done?" +8063,negative,@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why? +8066,positive,@JetBlue Thanks for the $100 credit because of the 4hr delay. I can tell customer service means a lot to YOU #Thankful +8067,negative,@JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed? +8071,negative,"@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue" +8072,positive,@JetBlue thank you for always have the most amazing customer service! Bring on The Disney Princess Half Marathon +8073,negative,"@JetBlue we've been delayed for almost 2 hrs. I take JetBlue because I've had good luck, but today is really frustrating." +8076,positive,@JetBlue I definitely will. Thanks! +8077,positive,@JetBlue I'm #MakingLoveOutofNothingAtAll on my #brandloveaffair to #LAX https://t.co/kdHRUF54sW +8078,negative,@JetBlue something they're not telling us (2) +8080,negative,@JetBlue we've been on the runway for over an hour. Now the water pressure is low and taxiing back for maintenance. #1572 +8081,negative,@JetBlue thanks for the heads up about the 2 hour delay #sarcasm #patienceiswearingthin #woof +8082,positive,@JetBlue Hi! Just wanted to see if you have any new routes planned this year for Newark. Love flying you guys and hope to do so more! +8083,negative,"@jetblue when i sign in into TrueBlue, why do I have to do it twice? happens to everyone around me" +8084,negative,@JetBlue mechanical failure isn't Boston' fault. +8085,positive,@JetBlue Oh that totally looks on par with @AmericanAir's Admirals Club; any way you can slide us a couple passes? ;) +8086,negative,@JetBlue 290 to Boston +8088,negative,@JetBlue I’m going to miss a hugely important meeting because of your constant delays #itscostingmeincome +8089,positive,@JetBlue gr8 #Mint crew on #flight 123 to #LAX they're #Mintalicious #TrueBlueLove #ShelleyandMarcRock #travel #air +8090,positive,"@JetBlue Thanks for offering this service, guys! http://t.co/xDjzkC34GB" +8091,negative,@JetBlue when your flights delayed :)))>>> +8092,positive,"@JetBlue what can I say, I'm #LostinLove w/our #brandmance https://t.co/Bzwgp7aDVE #wemosaictogether #Mint #Love" +8094,positive,@JetBlue you guys rock!! http://t.co/LA397zaoAY +8095,positive,"That would be great! I never thought I'd be the sort who'd be into them, but it really makes the flying experience more bearable @JetBlue" +8096,negative,@JetBlue sorry to report we are stuck on Tarmac.. Being held so #notwheelsup +8097,positive,@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :( +8099,negative,"I was a bit steamed in conjunction w/my new 7-hour wait at first, but having sat down and bought a bit of tea, I've settled some @JetBlue" +8100,positive,"Thanks! Hope I don't look like a complainer, I've written of good experiences w/you in the past and am making do in terminal 5 :) @JetBlue" +8103,positive,@JetBlue Success! Good work JetBlue team +8105,positive,@JetBlue great flight! Great view! :-) http://t.co/Yxn00pnOav +8106,positive,@JetBlue beautiful ride. Thanks again:) +8107,positive,@JetBlue perfect! Probably need some coffee to stay awake during the night ;) +8108,negative,"@JetBlue appreciate what you've done on your end to make this right, but still unhappy with initial incident. Will be calling." +8110,negative,"Lines may be extra long or security slow, but seems your employees too quick to blame customers who don't arrive 3-4 hours ahead @JetBlue" +8111,positive,Then you better #HoldOn - #EverythingsGonnaBeAlright @jetblue 4 our #brandloveaffair https://t.co/64kN6GEEP8 #TrueBlueLove #travel #business +8112,negative,"@JetBlue This is the error message: Paper tickets cannot be serviced on-line. +Please see a JetBlue Crewmember for assistance." +8114,negative,@JetBlue CCNDJP/ I can send a screen shot of the systems error if an email address is provided +8115,negative,"@JetBlue Inconvenience is an understatement. More like torture. Clearly going down the wrong path, JetBlue." +8116,negative,"@JetBlue don't just cling on to the safety card. It safety was really an issue, then flight would have landed immediately. ." +8118,negative,@JetBlue I waited in line all that time to be told by a crewmember that there's no update until 9:30 #3HrDelay #disappointed +8119,negative,@JetBlue Phone agents can't see same flights I see online??? Can't change tickets even when I am paying. Very frustrating #jetblue +8120,negative,@JetBlue Why was flight 669 forced to return to NY when there was a malfunction? Why not land in the countless air strips surrounding Chi? +8121,positive,@JetBlue haha no need to apologize 😁 I'll be Flight Booking Problems sooner than Late Flightr. I love JetBlue +8124,negative,@JetBlue Denver-Boston 2/10 flight 994 and Boston-Denver 2/15 flight 493 (both planes!) visible snack crumbs on seats on all upon boarding +8125,negative,"@JetBlue Felt a bit like they were adding insult to injury, since we'll be in terminal 5 for seven hours until the next flight :/" +8127,negative,@JetBlue I knew the 3-4 hours sounded odd; missed a flight we hit JFK an hour early for and your gate attendant told us 3-4 :( +8128,negative,@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer +8130,negative,@JetBlue U said 15mins to Take Off and now we were told 1hr more delay & possible Cancelled Flightlation. How do U plan to rectify this? #Frustrated +8131,positive,@JetBlue can't wait! I'll be the one who can't contain herself. 😄 +8132,negative,@JetBlue I hope so. Wanted an early flight to avoid the airport chaos but it's too Late Flight for that! +8133,positive,@JetBlue Big thanks to Ricardo Olavarria at Reagan Airport. Fixed our ticket and made sure we made it for our friend's wedding #greatservice +8134,positive,@JetBlue Really!? That's good to hear! Thanks for the update @walls29 We may make that business meeting after all. +8137,negative,@JetBlue no updates on anything! All we know is there is an issue with the front wheels being locked. +8138,negative,"@JetBlue flight 99 to DCA 2 delays, I'm all for erring on the side of safety but it's an inconvenience to people with connecting flights!!" +8142,positive,@JetBlue PDX to JFK was suuuuper HOT. +8150,negative,@JetBlue it's ok. Things happen. Just very frustrated when you have to change your schedule. See you tomorrow for a new rescheduled flight. +8151,negative,@JetBlue I had a SJC to JFK departing 10:55pm tonight. I have to now change my whole schedule. Can we get a sort of refund for this? +8152,negative,@JetBlue your airline should have a better system to Inform your clients when their flights are Cancelled Flightled last min. 😒👺 we have schedules too +8154,negative,@JetBlue the slowest boarding process I've ever experienced and rude customer service agents. +8155,negative,@JetBlue needs to get its act together in #PHX +8158,positive,"@JetBlue Love you, bae. #JetBae" +8161,negative,"@JetBlue - Yes. Best case scenario I get my gear Late Flight Friday, early Saturday. Camp starts at 6AM tomorrow #toolittletooLate Flight" +8162,negative,@JetBlue - In CA for the weekend to attend a training camp; thanks for sending all my gear to FL; looks like this trip is a waste #nothappy +8165,negative,@JetBlue why are you making me stay in JFK until 2 am or Late Flightr? Just let me rebook without making me pay more +8166,positive,@JetBlue You definitely will! +8167,negative,@JetBlue and stranded passengers aren't being helped to get another flight? +8168,positive,@JetBlue you don't remember our date Monday night back to NYC? #heartbroken +8169,positive,@JetBlue ugh always know a way to my heart 😘🙌 +8171,negative,@JetBlue why did you just Cancelled Flight flight 670 last minute?!? +8172,negative,@JetBlue I'm sitting on the plane. Too many predictable mechanical problems. Still onboard. This is getting bad... +8174,negative,@JetBlue on your 1503 flight JFK to PR. They got the doors open on this frigid temperature. #icyflight +8175,negative,@JetBlue #poorservice #poorcommunication #waitingsince 10:51 for bags frm flight 424!!! #jetblue +8176,negative,@JetBlue bags hv been posted on board for flight424 on carsl 4. Now switched to carsl 5. It's comedic watching passengers run frm 1 to othr +8177,negative,"@JetBlue the one man in baggage office says ""I dunno"". HELP" +8178,negative,@JetBlue where is our luggage?? Flight 424 has been waiting an hour for bags! #jetblue #poorservice +8179,negative,@JetBlue what is going on? We arrived at 10:51pm Not One Bag Has Been Unloaded!! Flight 424 +8180,negative,@JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW +8181,positive,@JetBlue Thank you guys! Brilliant customer service +8182,negative,"@JetBlue yes of course, before I left the airport. I kept looking but claim is still open." +8183,negative,@JetBlue #669 stewardesses can't work w/o a galley light! Back to NYC to change a light. #fromthefrontseat #jetblueBlues @anku @yaffasolin +8184,positive,"@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again" +8186,positive,@JetBlue that is great. But once it gets to Buffalo will it be able to leave and get to JFK? Or there's issues still at Buffalo airport? +8188,negative,@JetBlue why do you have every channel but @ABCNetwork How are @kgonzales89 and I supposed to watch Scandal? But free FlyFi is sweet! +8189,negative,@JetBlue I left my apt 10hrs ago to go from Boston to SJC and I'm still NYC. Please bring back the nonstop flight. #jetblueBlues +8190,negative,@JetBlue What is going on with the flight from Buffalo to JFK? Have they figured anything out about the temperature and the tower yet? +8191,negative,@jetblue we never received that $15 credit for inoperable tv's on our SFO > JFK flight 2 weeks ago. never got an email... +8192,positive,"@JetBlue, was far less painful than what was coming from Avis. 💙" +8196,positive,@JetBlue my flight attendant Angel was awesome. #415 #kudos +8198,positive,@JetBlue thank you #loyalmosaicmember +8199,negative,@JetBlue the pilot just stated that after 22 years of flying he has never experienced anything like this. #gettingoffplane +8200,negative,@JetBlue we now have to get off of the plane and wait another 1-2 hours for someone at the @BuffaloAirport to read the temp. #tired +8202,positive,@JetBlue thank you very very much!! 💙💙 +8203,positive,@JetBlue Awww thank you B6! Glad to hear it! Made my day! & one last question do you have any idea what tail is operating flt 606 2maro? :) +8204,negative,@JetBlue I appreciate the quick response but how can no one go outside to check temp so we can leave in BUF #currentlysittingontarmac +8205,negative,@JetBlue after 40 mins they tell us they can't check temperature for at least 2 more hours. So it's back to the gate to wait. #mosiacfail +8206,positive,@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks! +8207,negative,@JetBlue time to reevaluate my nyc carrier. +8209,negative,@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9 +8210,negative,@JetBlue the departure time keeps getting Late Flightr. I'll be lucky if I'm home by 3am +8211,positive,@JetBlue I LOVE JET BLUE! +8212,negative,@JetBlue how come you're responding to everyone else and not me #wtf +8215,positive,@NinaDavuluri We think it's a treat to have you onboard! Enjoy your flight. 💙 +8216,positive,@JetBlue @NinaDavuluri 😃cool +8218,positive,@JetBlue yes! Always a treat to fly with you guys! 😊✈️ +8219,positive,@JetBlue Thank you. I really would have preferred Jet Blue. You guys have the best seats in the business. +8221,negative,@JetBlue @lopezlaymari what a patronizing response to a legitimate issue +8222,negative,@JetBlue Yep. 1 hour at Logan. Gangway broke and cabin crew stuck on plane. They just arrived. Passengers request butt massages. +8223,negative,@JetBlue I love your flights! But theres always some delay unfortunately +8224,positive,"@JetBlue yes thankfully! Catering just got here and now they are loading, but very frustrated. I was supposed to be there by 10-10:30" +8225,negative,@JetBlue my butt hurts. +8226,negative,@JetBlue that's what they told me half an hour ago +8227,negative,@JetBlue I have been hanging here for almost an hour +8228,negative,"@JetBlue took forever for catering to get to my flight, now are very delayed. So ticked off right now." +8229,negative,@JetBlue it is absurd that I have waited more than 45mins because the flight attendant assigned for my flight is Late Flight. You dont have others? +8230,positive,@JetBlue safety first !! #lovejetblue +8231,negative,@JetBlue delayed flight bummer +8232,positive,@JetBlue here in Austin I saw the water bottles & snacks @ the desk for your waiting passengers! Im so Flight Booking Problems my next flight with you! +8233,positive,"@JetBlue no, they're too busy being awesome and trying to get us out ASAP. I'll deal." +8234,negative,"@jetblue well, we're on our way now, but more than half my tv channels are just static. 😔" +8237,positive,@JetBlue thanks so much!! ❤️✨ very relaxing flight! +8240,negative,@JetBlue what is happening with the flight from FLL to SFO? Why the delay and the reroute? +8241,negative,@JetBlue shut up an turn on the tvs/music +8243,positive,@JetBlue excellent. you guys are the best +8244,positive,"@JetBlue Although it wasn't totally the answer I was looking for, I appreciate the prompt response." +8248,negative,"@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price" +8249,negative,@JetBlue :/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe. +8250,positive,@JetBlue oh yes! I hope you expand to other airports soon so I can fly you to see my family each year!!!! +8251,negative,@JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS. +8252,positive,@JetBlue thanks JB!! This is why I 💙 you! +8253,positive,"@JetBlue but thank you! Love, an anxious flyer." +8254,positive,@JetBlue Same exact flight too. Love JetBlue. Really want to fly with ya'll. But that's a little pricey for basic (not Mint). BOS to SFO. +8255,negative,@JetBlue I don't want to seem crazy! Have already asked twice! +8257,negative,"@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight..." +8258,negative,@JetBlue all they said was delayed due to mechanical issues. I'm looking for something a little more specific. +8259,negative,"@JetBlue if I'm about to get on a plane, I think I deserve to know what the mechanical issues are for the flight being delayed." +8260,negative,@JetBlue can you give me an update on flight 1684 MCO->JFK? They're saying mechanical issues but will not disclose what they are... +8261,negative,@JetBlue walked from the gate to the just ask desk by gate 1 http://t.co/p6ucbVlv5E +8262,negative,@JetBlue on flight 2416 to Orlando...ridiculous that we had to wait for this high school band to board. #notbabysitters #whrsthecoach? +8263,positive,@JetBlue offers hot tea and coffee...at the gate! You guys make me wonder why I have ever flown any other airlines! ☕✈👍 +8264,positive,"@JetBlue awesome, thanks!" +8266,negative,"@JetBlue you service agents at MCO are great, but their are not enough of them working right now!" +8267,positive,@JetBlue keep going back and forth with being able to board and then not. But great agents in savannah! +8268,negative,"@JetBlue not to get into semantics here but ""by"" means ""within the extent or period of; during"" and it is still technically 2/19 #dictionary" +8269,negative,@jetblue is giving me false hope of ever getting home +8271,positive,@JetBlue That'd be nice! Hoping to rack up enough miles to take a trip to Seattle and enjoy a perfect latte in the city of coffee. +8273,positive,"@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler." +8275,positive,@JetBlue you reimbursed everyone on the flight a portion of their ticket. I still love JetBlue! Best American airline! +8276,positive,@JetBlue @TSA JetBlue never disappoints ! +8279,negative,"@JetBlue not cool to announce a flight ""delay"" when everyone is checking in. A 4 hour delay bdl-dca with a staff offering no help." +8281,negative,@JetBlue what's the hold up with flight 1553? boarding should've taken place 30 minutes ago. +8283,negative,@JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1 +8285,positive,@JetBlue thanks for your help! #jetbluesofly +8287,negative,@JetBlue Do your TrueBlue pages not work on Chrome or Safari? I keep getting blank pages when I lick on the TrueBlue tab on your site. +8288,positive,"@JetBlue: Ahoy from a loyal #AllYouCanJetPass holder! When do you anticipate direct US flights to #Havana, #Cuba? (#JetBlue #Vacation)" +8289,negative,@JetBlue that is my point! They are only offering me a flight the next day and expect me to now pay for a hotel because they Cancelled Flightled. +8292,negative,@JetBlue I can probably find some of them. Are the ticket #s on there? +8293,negative,"@JetBlue no they offered the flight (4/19), I paid, then they changed it.This is the 2nd time you have done this to me. ruins cruise plans" +8294,positive,"@JetBlue okie doke! Knowing you, you will fix this ;)" +8297,negative,@JetBlue I can't do that flight. I need a Late Flightr one! I need you to change my flight. You guys changed it and now I can't do that time! +8298,positive,".@JetBlue Wish you would make Austin, TX a hub. Missing you as my “only” airline for all my biz travel since I moved from BOS. :(" +8302,positive,@JetBlue Crisis averted! Flight #69 from BOS to FLL is boarding. Let's hope the new pilots aren't Clarence Oveur and Roger Murdock. :-) +8303,negative,@JetBlue My bag is missing from 1099 landed over 6 hours ago. Help! +8304,positive,@JetBlue thanks to Julian at login for getting me onto an earlier flight back to DCA +8305,negative,"@JetBlue Apparently, the substitute pilots for flight #69 from BOS to FLL can't be found. No info is avail from the counter. How about you?" +8306,negative,@JetBlue Landed at MCO before 9am and still don't have my bag. You were supposed to give it to Disney's Magical Express this AM.I am livid! +8308,positive,Not your fault @JetBlue Social Media Awesome People. I know everyone is working hard to get us in our way. +8311,negative,@JetBlue Flight 69 (ha!) - one employee said they were reassigned another said they just left. I just want some warm weather! +8312,positive,@JetBlue Seems a few of my friends speak highly as well. Now we just need to find a decent priced way to go from YVR to SEA and overnight. +8314,negative,"@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue." +8315,negative,@JetBlue You mean take more of my time to write you a physical letter because the fraud department doesn't have email or telephones. Right? +8316,negative,@JetBlue Capital One and I explained the false fraud alert. Why did the Jet Blue representative issue me a new tkt if it wasn't resolved? +8317,positive,@JetBlue thanks +8318,positive,@JetBlue Then en route to the airport the rebooked ticket was refunded. +8320,negative,"@JetBlue No, it didn't all work out. I called Jet Blue from Mexico to address the fraud alert with Capital One on the line. Rebooked." +8321,negative,@JetBlue actually they said the fraud issue was never resolved. but why then did they issue me a new ticket of the phone? +8322,negative,"@JetBlue I called jet blue to get an explanation, and make sure it would not happen in the future. I was told to write the fraud dept." +8323,positive,@JetBlue we made it safe and sound. Thank you for the safe travels. +8324,negative,"@JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert." +8326,negative,@JetBlue But jet blue had Cancelled Flighted my ticket & never reissued it. +8328,negative,"@JetBlue has screwed me over for the last time. @SouthwestAir, glad to give you my business. #JetScrew #AwfulCustomerService" +8329,negative,@JetBlue Alternatives? You have absolutely no respect for loyal customers. 8 years. No more. I'm done. +8331,negative,@JetBlue Pooling and gifting are completely different. I shouldn't have to be charged $375 to send points. Its disgusting. +8332,negative,@JetBlue Why would you charge money to transfer points to someone? +8333,positive,"@JetBlue flight attendant Wendi on Flt 127 on 2/17, Newark to Orlando. 👍👍" +8334,negative,@JetBlue doesn't help if I have to fly on specific days +8335,negative,@JetBlue it's noting about me i m perfectly fine it's the attitude and dealings with flyers. Stubborn. Demanding. Unwilling to accommodate. +8336,positive,@JetBlue There's just so many choices for y'all south of the border and I know not every airline is equal - lowest price != best value. ;) +8339,negative,@JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met. +8340,positive,@JetBlue I love you +8342,negative,@JetBlue what's up w flt 4? Brothers fiancé sitting on board for 30mins w tech issues. +8343,positive,"@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me 😊😊😊✈️✈️✈️" +8344,negative,@JetBlue is giving us free movies because apparently the dunkin donuts coffee is a safety hazard. #thingsyoucantmakeup #switch2SBux? +8345,negative,@JetBlue As long as someone remembers to put it on plane right? That was a really lame excuse.Geez @JetBlue can do much better #coffeeneeded +8346,negative,@JetBlue What else could possibly take the place of coffee at that hour??Hope pilot wasn't relying on aircraft for caffeine. #needcoffee +8347,negative,@JetBlue What's up with lack coffee on 7:30AM flight. Was told someone forgot to load coffee onto the plane. What????? #INeedCoffee +8348,positive,"@JetBlue Utah, I think. And thanks!" +8349,positive,@JetBlue thank you! +8351,positive,"@JetBlue, never been delayed before; 533 to TPA out of BDL. Better safe than sorry. 💙 #lovejetblue #onlyblue #jetblueforever" +8352,negative,"@JetBlue dont get me wrong i love flying with you. Tv, free bags and descent fares. The recent plane problems are just annoying." +8353,positive,@JetBlue great flight and crew! Flight 51 from BOS to MCO +8354,negative,@JetBlue i appreciate that. When i flew with you in January the check engine light came on right before take off. Now it is a computer. +8355,positive,@JetBlue That's why I love JetBlue! #truebluemember4life +8356,positive,"@JetBlue Awesome, thanks! I'll give a call Late Flightr today. Appreciate the help!" +8358,positive,@JetBlue THANKS!! Her 80th bday is Saturday. We're having an aviation themed surprise party for her. +8359,negative,@JetBlue Hey guys! Your Flight Booking Problems system ran my first and middle names together at time of Flight Booking Problems. Is that going to be a #TSAnightmare ? +8360,negative,@JetBlue - He Cancelled Flightled a flight & was given 2 weeks to apply travel bank credit to another flight & credit was transferable +8362,negative,@JetBlue How is travel bank credit issued by your company fraud - I acquired credit from family friend Charles Kravitz - see his account +8363,negative,talked to a @JetBlue manager and she offered we pay 3X's in cash what we originally paid #nothanks #jetblue #ripoff #flyunited +8364,negative,.@JetBlue @ZKatcher 😂😂😂😂😂OMG. Bored & read through this convo.. Seems like JetBlue is on point. +8365,negative,@JetBlue Cancelled Flightling tickets for 3 best friends going on vacation and never told us #jetblue #fixthis #ripoff @ZKatcher @bretharold +8366,negative,@JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly. +8368,negative,@JetBlue trying to charge us $550 dollars cash for tickets we paid for months in advance #isthisreal #nevertoldus #jetblue #NeverAgain +8369,negative,@JetBlue please get service started at @triflight and offer good routes lile florida upstate ny vegas etc +8370,negative,"@JetBlue Cancelled Flightling flights, sending out tickets, then not telling the buyer... #jetblue how is that allowed?" +8371,negative,@JetBlue i am here - what is your resolution? +8372,positive,"@JetBlue Best airline name ever. Whenever I see it, I want to get on their plane to blue skies & sea. (And they DELIVER on that promise)" +8373,positive,@JetBlue is gettin fancy! #Mint #LieFlat Nice work on the menu @Saxonandparole #LobsterMac #BloodyMary #JetSetter http://t.co/zf5wjgtXzT +8374,negative,@JetBlue not making a great first impression on my first flight. 20 minutes before boarding and the gate agent still can't assign me a seat? +8375,negative,@JetBlue My Flight 1318 is delayed and I am connecting from Boston. Is it possible to switch me to Flight 118 so I can make my connection? +8376,negative,@JetBlue loves Cancelled Flightling tickets and not telling their customers #flyunited +8377,negative,@JetBlue tickets were confirmed and sent out. find out today that they Cancelled Flightled our tickets months ago and never sent an email #jetblue +8378,negative,@JetBlue would have been good to know months ago that you Cancelled Flightled our flights leaving tomorrow #telleveryone #jetblue #NeverAgain +8379,negative,"@JetBlue rather than trying to resolve customer issues, only options offered were paying cash @ airport or write letter. #JustifyThisSupport" +8380,negative,@JetBlue I'm on flight and no booze being served 30 min in... What gives? #lostrevenue #angryandsober #bachelorpartymishap +8381,negative,@JetBlue I've used you guys for 10 years but after this experience I will NEVER EVER use you again. +8382,negative,@JetBlue managers telling us to write a letter because we're upset about our tickets to leave tomorrow getting Cancelled Flightled without any notice +8383,positive,@JetBlue you guys are lucky I love you +8384,negative,@JetBlue Maybe stop telling people the wrong info on your customer service calls. +8385,negative,"@JetBlue customer service was so bad updating my points, once I use my next points, I won't be flying you. Point system is almost a sham." +8386,negative,@JetBlue ruining vacations left and right. Who would have thought an airline can Cancelled Flight tickets without telling the buyer +8387,negative,@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid +8388,negative,@JetBlue I spent over an hour of my morning on hold w/ your customer support. I want my confirmed flight to be taken care of +8389,negative,@JetBlue @ZKatcher @bretharold does it look like to we talked to customer service? http://t.co/vYUAnh4Iqr +8390,negative,"@JetBlue claims w/ customer protection they ""will notify customers of delays, Cancelled Flightlations and diversions."" #NotTRUE http://t.co/3oq1T4ohjl" +8391,negative,"@JetBlue if there is a ""processing error"" the why do you send out full flight tickets and confirmations? #FlySouthwest" +8392,positive,@JetBlue thank you will do!! You guy are awesome! +8393,positive,"@JetBlue no, but we're on the flight leaving from Boston to Seattle right now. :) flight 597" +8394,positive,@JetBlue definitely! +8395,negative,@JetBlue tells me $130 paid & confirmed flight will now cost me $566.80 CASH ONLY @ airport 22 hours before my flight #RIPOFF #NoSupport +8396,positive,@JetBlue okay awesome! Thank you! +8397,negative,"@JetBlue = WORST. Booked in Oct. w/ email confirm & NEVER INFORMED Cancelled Flightlation. Instructed ""to mail written letter"" http://t.co/c7Kzbvf8h8" +8398,negative,"@JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?" +8399,positive,@JetBlue I was so excited when I saw that you fly there! #ionlyflyblue +8400,positive,@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock +8401,positive,@JetBlue just mine sadly.. But yea the fly fi is awesome +8402,negative,@JetBlue she hung up before I can get name. She took no accountability for keeping me on hold +20min. Next rep was not able to track name +8403,positive,@JetBlue thank you!! +8404,negative,@JetBlue the free wifi makes up for the television not working... It's staticy #ithelpsabit +8405,negative,@JetBlue I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had +8406,positive,@JetBlue ready to go to Disneyworld! For the @runDisney #PrincessHalf http://t.co/sTQY9V8256 +8407,negative,@JetBlue How is it possible the only way to contact your fraud department is mailing a physical letter? No telephone? No email? REALLY?? +8409,negative,@JetBlue is flight 51 on 4/24/15 moved back? When I booked it said we arrive 11:31 but now it says 12:08 😢 +8410,positive,@JetBlue Thank you for the JetBlue Credit. Nice save :-) +8412,positive,@JetBlue #Bluemanity @AirlineAdviser loves this. Have a great time flying this +8413,negative,@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott +8415,negative,@JetBlue False - agent let us do an extra leg room upgrade for $ but not upgrade to mint. Poor business practices. #badcustomerservice +8416,negative,@JetBlue tried them not helpful. Really dissatisfied with Flight Booking Problems my whole trip with jet blue this time around besides the flights. +8417,positive,"@JetBlue yes, with about 20 minutes to spare. FYI - your employees are amazing. Keep up the good work!" +8418,negative,@jetblue rqstd upgrade to mint at LAX and was told no because i used points! Why turn down $1600 bcz I used points? #trueblue +8420,positive,@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!! +8422,negative,@jetblue trading customer experience for short term $$. So sad for this (previous?) loyal customer. https://t.co/dFmvmiBH4x +8424,negative,@JetBlue flight 577 fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop +8425,positive,@JetBlue Thanks! +8427,negative,@JetBlue Why wasn't a $15 service credit voucher I received for tv not working accepted on my next flight for a pillow? +8429,positive,@JetBlue good morning sunshine! #TailfinThursday http://t.co/Nc0ES6e4Lf +8430,positive,@JetBlue where's my selfie? +8431,negative,@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/h6cE3mWCqj +8432,positive,@JetBlue Airways Reveals 'Bluemanity' Livery - TravelPulse http://t.co/fTTfyFMvCO +8435,positive,@JetBlue haha thanks Jetblue👌☺️ +8438,positive,I know you have a lot of baggage... But i want you to know i really enjoyed being inside you. @JetBlue #Jetbae +8439,negative,@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now. +8440,positive,@JetBlue Thank you so much! I wasn't sure since in know the limit is 4 ozs. Excited to fly with JetBlue! +8441,negative,@JetBlue is it your standard protocol to call security onto a plane for a crying baby? +8442,negative,@JetBlue Finally starting to come out. 40 minutes and no communication is not acceptable. Letting me down today. +8443,negative,@JetBlue Found someone to ask. No answers. Landed almost 40 minutes ago. +8444,positive,"Hey @JetBlue, that's a sexy tattoo you got there on your left engine. #Jetbae http://t.co/Ox4w6KtsGI" +8445,negative,@JetBlue Flight 1951. Bags haven't come and we landed 30 minutes ago. +8446,positive,@JetBlue thanks to O StBernard for taking time to read through page to find info as supervisor felt to insist tho I showed previous comm +8447,negative,@JetBlue Gnight checked in at POS & supervisor was unaware of policy. That sucked having to guide him to the internet. He was v unfriendly +8448,positive,@JetBlue Jua at JFK 'Just Ask' desk was incredibly helpful! Thanks! +8449,negative,"@JetBlue 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good." +8451,negative,"@JetBlue your customer services agent Jorge at Orlando International is rude and disrespectful, I never want to deal with your bullshit ever" +8453,positive,@JetBlue #ClosePWCS please just tweet this🙏🙏❤️ I fly jetblue every time btw😏 +8456,negative,"@JetBlue If it was simply a minor mechanical, why would they say that?" +8457,negative,@JetBlue can you tweet #closepwcs to get the word out?😢 +8458,negative,"@JetBlue My mother had overheard a personnel ask the attendant if ""the passengers really knew what was going on"" and the attendant said no." +8459,positive,"@JetBlue btw, her name was Samantha and she won over everyone on the flight" +8460,negative,@JetBlue What happened w/#19 from BOS-SAN? My mother is onboard & the crew was evasive as to why they had to return to BOS the first time. +8462,positive,@JetBlue I will! Thank you! +8463,negative,@JetBlue it says it is now 9:58 you owe me +8464,negative,@JetBlue I want you to pay for my parking fee at Orlando airport because your app told me my moms flight landed at 9:19 and it lied +8465,positive,@JetBlue u cool +8466,positive,@JetBlue Amazingly Awesome customer service from your reservation agents tonight. Helping correct a mistake. I so love this airline. :) +8467,positive,"@JetBlue The 13th Annual Martha's Vineyard African American Film Festival August 10-15, 2015 Our attendees deserve a great flight to MV??" +8469,negative,@JetBlue They told us 10 minutes almost 40 minutes ago. +8470,negative,"@JetBlue 1472, FLL to LGA. This is getting old. 4th @JetBlue flight in 2.5 weeks, 4th significant delay." +8471,negative,@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http://t.co/F6COpX1Fvj +8472,positive,@JetBlue @T5Sparrow Love it. They're cute +8476,negative,"@JetBlue I was believing you for a minute, but we just got delayed for a 3rd time!" +8478,negative,@Jetblue Delay = Perfect time to learn Swift programming with @TeamTreehouse +8480,positive,@JetBlue the best airline in the world +8481,positive,@JetBlue I would go anywhere JetBlue goes. +8483,positive,@JetBlue wow you guys answer people wow you care I love jet blue +8484,positive,@JetBlue thanks. I appreciate your prompt response. +8485,negative,"@JetBlue I put it my ""to"" and ""from"" airports, click update and it tells me to put in my ""to"" and ""from"" airports." +8486,negative,"@JetBlue Why doesn't your ""Best Fare Finder"" work?" +8488,positive,@JetBlue good luck. Thanks. +8489,positive,"It really is nice, though. The snack fridge…that you can just get up and take stuff out, like a dorm common room, is genius. @JetBlue" +8491,negative,@JetBlue third JetBlue flight in less than a week. All Late Flight not for weather. Reliability going downhill. +8493,negative,@JetBlue This is how you have me feeling.... http://t.co/esUu0hiAjM +8494,negative,@JetBlue why is the buffalo flight so Late Flight? +8496,negative,@JetBlue u suck Big Donkey Balls! +8498,positive,"@JetBlue if I tell you I like that @warriors pick, will that get me that bump to first class? :)" +8500,negative,@jetblue waiting for flt 105 to Chicago. Why hasn't aircraft left buffalo yet? +8501,negative,@JetBlue I don't think I'll be testing those waters out on my own dime again. +8502,negative,@JetBlue C'mon now. My flight's delayed annnnnd you can't give me a pick?!? I'm about to tweet at @united or @Delta ....... +8503,negative,@JetBlue Flight is 100% full. +8505,negative,@JetBlue Walked down the hall to Carousel 8...found all bags sitting there. Still no words from crew...signage still not updated +8506,negative,@JetBlue Headphone jack not working on my flight. +8508,negative,@JetBlue Tried...considerable confusion...no announcement...no sign updates +8509,negative,@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS? Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating. +8511,negative,@JetBlue I had 2 fight 2 get a credit for the value of my bag but I got it. #skytrax #jetblue #corpgreed #nevertakeno http://t.co/6MBVJFlpBM +8513,negative,@JetBlue They did not have any & asked if I wanted tea. How do you have tea&not coffee? I'm a gold on United & coffee I nvr think 2x about +8514,negative,@JetBlue : ur Wed BWI-BOSTON flights (8pm) really need to be better scheduled! They are almost always delayed! +8515,positive,@JetBlue I'll pass along the advice. You guys rock!! +8516,negative,@JetBlue I'd fly to an airline who actually gave a crap about its fliers outside of generic apologies. Jet Blue is terrible #jetblue +8518,negative,@JetBlue the big board says we aren't leaving until after 8:30 😩 +8520,negative,@JetBlue while I appreciate that you actually responded I travel way too much for you to tell me coffee is not a basic option +8521,negative,"@JetBlue, my dads vacation to SXM got delayed a day because of @AmericanAir shoddy service. Earliest FLL > SXM flight? trying to hep him out" +8522,negative,@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number. +8523,positive,"@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline" +8524,negative,@JetBlue Whoa! No tag and you still saw my tweet. Flight 105 JFK to Chicago. Trying to get home to see my little brother wrestle! +8531,positive,@JetBlue ok. I'll book JB to JFK then book to ATH. Thank you. +8533,negative,@JetBlue so why do you put this at the bottom of ur baggage report? For fun? #JetBlue @airlinequality #skytrax http://t.co/tU9JX2jaZN +8534,negative,"@JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk" +8535,positive,@JetBlue Yes That's true but they are a bit pricey I will look into it further. Love you guys. +8536,negative,@JetBlue I am heading to JFK now just on principle alone to deal w my lost & damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail +8537,negative,@JetBlue u now have my gears grinding. The JFK baggage office told me I need to bring the bag back right now if not they will close my claim +8539,positive,"@JetBlue I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !" +8540,negative,@JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR +8542,positive,"@JetBlue My #FlyingItForward affects just one small family of four, but it would make a huge difference in their life." +8543,negative,@JetBlue glad u happy I have my bag but as a traveler I entrusted u w/ my property & u return it damaged & that's the best answer u have? +8545,negative,@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain +8546,positive,@JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward +8547,positive,".@JetBlue thx for confirming! Again, yr team is awesome. Thanks for the prompt & helpful response! Cheers to less snow in everyone's future" +8548,negative,@JetBlue PR-friendly tweets don't help drive accountability. Hope Mr. Hayes takes note. +8549,positive,@JetBlue What a great idea! #cometoAustin +8550,positive,@JetBlue I would go to Las Vegas. It is gorgeous and I go there every year and I fly with you guys Vegas is gorgeous & so much to do there.🌴 +8553,positive,@JetBlue just DMed. thanks so much for addressing this so quickly. +8554,positive,@JetBlue Done! Also looks like you opened some up on my flight to Vegas on Sunday! 💙 +8556,negative,@JetBlue Only wish your ground operation was as expedient as your Twitter response team! Delay just got extended! +8557,negative,@JetBlue only w/ $70 upgrade. Unsure why she can't just switch someone around. I called 24 hrs in advance for this reason. +8559,negative,@JetBlue keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before +8565,negative,@JetBlue can't change it. True blue points and I can't get to a phone +8567,positive,@JetBlue Aw okay thanks +8569,positive,@JetBlue BEST SEAT ON A E190 to board early. READY. SET. GO! +8571,negative,@JetBlue should've been on one of your flights instead... @SouthwestAir has now lost our bags to add insult to injury +8572,positive,@JetBlue I'm all set. About to fly. Not bad for a first date with a giant metal bird machine. She even brought snacks. +8573,negative,@JetBlue I'm trying to add my 2012 flights to my Badges account but i don't see an option. Help plz? +8574,positive,@JetBlue okay. The new screens are laptop-large & real nice & the wifi is appreciated. Thanks god for this tiny lil man in the middle seat. +8575,negative,"@JetBlue I cheated on you, and I'm sorry. I'll never do it again. @SouthwestAir has given my wife and I the worst start to a honeymoon ever" +8579,positive,"@JetBlue incidentally, Sheila at JFK deserves a raise because she's awesome." +8581,positive,@JetBlue i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. 👍 +8583,negative,@JetBlue lots of people scratching heads and looking at screens ignoring passengers +8585,negative,@JetBlue what's going on with 1171 LGA-FLL..poor to no communication from gate agents?? +8586,negative,"@JetBlue FYI - your android app is set to not be applicable with the Nexus 6 - please fix (its a phone, not a tablet). Cheers!" +8588,negative,"@JetBlue our #FoodAllergy community. IF you want our continued loyalty, you need to do better than that. Perhaps some training is in (2/3)" +8589,negative,"@JetBlue insensitive? #FoodAllergies are life-threatening. Unsolicited UNEDUCATED opinions are inappropriate, reckless & dangerous to (1/3)" +8595,negative,@JetBlue Oh no! I thought it did. :( +8598,positive,@JetBlue thanks. Line moved quick. Already done. +8600,negative,@JetBlue nope. None to be found +8601,negative,@JetBlue I may need to. I had a 40 minute layover and now have a 15 min delay on my first flight. +8602,negative,"@JetBlue I may not make my connection and need to find out my options, yet no one is here." +8604,positive,@JetBlue their names are both Angel (seriously - how cool is that!). Truly FANTASTIC service! +8605,negative,@JetBlue extra-speed line closed in Tampa. What gives? +8607,positive,@JetBlue thank you :-) +8608,positive,@JetBlue thanks! +8609,positive,"@JetBlue also. Emergency exit seats. 6'2"" and that's a huge win." +8610,positive,"@JetBlue friendly, engaging, personable, handled clarifying questions about baggage fees well, and took an interest in what I was doing." +8612,negative,@JetBlue would love to respond to link but supervisor tore ticket up and refused to give me names and hid her badge from me +8613,positive,"@JetBlue hey, so, Dre at Seatac check in needs a raise, stat. Dude gave me amazing customer service and made me feel valued. 👍" +8614,negative,@JetBlue you respond to my friend @LisaPal but you can't respond directly to me +8616,positive,@JetBlue The Magic eight ball has never steered me wrong :) +8617,negative,@JetBlue you wanna help out? How about you reimburse the money you cause my band to lose. +8618,negative,@JetBlue but you guys should know that musicians are very sensitive about the safety of their instruments when flying. For good reason. +8619,negative,@JetBlue ask @j_beatz247 but I teach marketing at a university and will gladly consult on customer service and how NOT to treat passengers. +8620,negative,@JetBlue loves to respond to positive tweets but they ignore problems w/ customers. Just ask NOLA musician @j_beatz247 about that. #shameful +8622,positive,@JetBlue Will do. Thanks! +8623,positive,"@JetBlue marks 15th year with new ""Bluemanity"" plane design - Sun Sentinel http://t.co/SjVEelween" +8624,negative,@JetBlue Call was not made by the inflight crew. They in fact asked us why we didn't bring it on. +8625,negative,@JetBlue last week I bought a plane ticket round trip to FL & just 4 fun I look at the price of them today and they went down! #nothappy +8626,positive,@JetBlue you're welcome 👍👍👍 http://t.co/67k4N9eQ6E +8628,positive,@JetBlue is the greatest airline ever 💕✈️💺 #TrueBluePoints #jetbluemember +8629,positive,@JetBlue 's free wifi on board is the best thing that's happened since sliced bread +8630,negative,@JetBlue Only middle seats. SFO -> BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV. +8631,negative,@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool. +8632,positive,@JetBlue Beatriz and Susan. Gate 4 MCO. +8633,positive,.@JetBlue handled @0xjared's question like social media pros. Good practice for when our transportation systems are all run by friendly AIs! +8634,negative,@JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza +8635,negative,@JetBlue Third flight in a row for my wife with her TV not working... +8636,positive,@JetBlue its a wonderful thing! +8637,negative,@JetBlue what is a personal email that I can contact? I have a complaint that you should know about +8638,negative,@JetBlue WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO +8640,positive,@JetBlue Flight Booking Problems flights for a DC visit for Easter weekend started difficult but ended well with you guys! Big fan here. :) +8642,positive,@JetBlue #flyfi thank you! Seattle and #UDUB here we come! @cameron__roe http://t.co/kbHYM5GkAP +8643,positive,@JetBlue @Cayman_Islands I know that bar :) Wish I was there now! +8644,positive,@JetBlue had a great flight to Orlando from Hartford a few weeks ago! Was great to get out on time and arrive early! +8646,positive,@JetBlue you guys continue to impress. Your crew @ MCO gate 4helped our family with seat issues. #professional +8647,positive,@JetBlue loving the free #wifi and #legroom ✈️ #SeattleBound +8648,negative,"@JetBlue you are missing the point. The flight left an hour Late Flight. Why are you allowed to be that Late Flight, and still charge me $50 and 10hrs?" +8650,negative,@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue 😔😓😤 +8651,negative,"It's on me, @JetBlue! That's not what you said last night, though... :(" +8652,negative,@JetBlue @Cinnabon the two of you should team up to serve cinnabons on the flights!!!! #BonsInTheSky +8653,positive,@JetBlue anything for you. #flyfi http://t.co/8jceDiKY9U +8654,negative,@JetBlue hey you guys remembered lol! But now my BOS flights delayed... And turn the heat down in T5 it feels hotter than PR. +8655,positive,@JetBlue thanks +8657,negative,"@JetBlue spoken to 2 reps. Once I'm allowed to check my bag and through the TSA checkpoint, I guarantee I will be talking to someone." +8658,negative,@JetBlue and the 20min line I stood in to drop my bag off? +8659,positive,@JetBlue credit to you for replying. I’ll look forward to hopefully one of those 103 on my flight home tonight :) +8660,positive,"@JetBlue Great flight, as always! Thank you to the great crew on flight 475! #travel #jetblue" +8661,negative,"@JetBlue got txt 40min after sched dpt, saying plane had just arrived @ JFK. Late Flightr txt w/ dpt gate change. Then 9:04 dpt for 7:40 flight." +8662,negative,@JetBlue I was not allowed to drop my bag off for my flight that I was running 10min Late Flight for. Turns out it left over an hour Late Flight. +8663,positive,@JetBlue you're killing me now. :-) You got me! #smitten #trueblue +8664,negative,@JetBlue my son left his iPad on flight 1401 from JFK to FLL on Monday. I called and left message and have no heard back. Seat 25A. +8665,positive,.@JetBlue 4 min response time. I'm impressed! I'm in. It's official. :-) #trueblue JetBlue gets social. +8666,positive,@JetBlue thanks for listening. Doesn't mean I don't appreciate you! +8667,negative,@JetBlue all taken care of .... Other then the dropped call and the total half hour wait #love #jetblue +8668,positive,@JetBlue thank you for incredible customer svc from gate to flight. Mint experience is magic. +8669,positive,Thanks @JetBlue. Next up we will see how the slog from JFK to the city goes! +8672,negative,"@JetBlue you stood me up last night, but I'm giving you a second chance. I'm just a boy, tweeting an airline, asking them to fly him home." +8673,negative,@JetBlue waited for 15 min then got disconnect +8674,positive,@JetBlue and a HUGE thanks to the crew on flight 1348 who flew in to DCA from SJU Monday night in the snow so we could have a plane!!! +8675,negative,@JetBlue is I can't make changes on the website am I still charged 25 dollars for using phone +8676,positive,"@JetBlue planning on it! Btw, excellent service and crew from DCA through SJU into SXM!!!!!" +8677,positive,"@JetBlue why yes, yes it does!!!! Great trip down!! Thanks for the lift!!!!" +8678,positive,@JetBlue hotspot free WiFi makes me happy. #jfk #itsthelittlethings +8679,negative,@JetBlue your agents at IAD have compounded this problem by not making any announcements #jetbluemess +8680,negative,"@JetBlue just a heads up, this page no longer exists http://t.co/NsJWVTTjGo" +8683,negative,@JetBlue @philpete wonder if that's the pilot tweeting you back? Is it legal to tweet and fly? What if the plane in front stops suddenly? +8684,positive,"@JetBlue gorgeous day, hope the flight back tomorrow AM is just as pleasant! Thanks" +8685,negative,@JetBlue they say they have no update. I don't work I don't get paid. Jet blue has my money but no flight. Argh! +8686,negative,@JetBlue no news here at the gate. What are my options? +8687,positive,@JetBlue it's okay...I'm actually a tea kinda guy anyway. Thanks! +8688,negative,@JetBlue well I'm glad I got up at 5 am so I can sit in an airport. No place else I'd rather be (not) +8689,negative,@JetBlue no ... I am guessing I have to call someone +8690,negative,@JetBlue why 730 and not 645 as scheduled? +8691,negative,@JetBlue #1408 IAD to JFK still hasn't boarded. What's today's excuse and how am I gonna get to work? +8692,negative,@JetBlue why is t that every time I fly jfk even more speed doesn't work waiting for 10 min #nogood +8694,positive,@JetBlue its always a pleasure ☺️ +8695,positive,@JetBlue this is lovely! +8702,positive,@JetBlue Finally taking off! LAS-FLL-SJU #letsgo +8704,negative,"@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed." +8706,negative,@JetBlue not to mention the fact that we paid extra just to fly jetblue thinking it was the most reliable.. +8707,negative,@JetBlue We even went to the airport and were on the phone for hrs and no help at all. Everyone said different things. +8708,negative,@JetBlue People kept saying it was due to weather but there were flights going directly to boston even after our flight. +8709,negative,@JetBlue I understand but everyone said different things and there was a flight out Late Flightr that night but only one of us got to take it +8710,negative,"@JetBlue disappointed that my flight back to boston from PR was Cancelled Flightled,rebooked 4 the next day,delayed that one too, and no compensation" +8711,positive,"@JetBlue great trip today! Thanks to the crew flying us home, they were fantastic! http://t.co/sk6W9XQaQB" +8713,positive,@JetBlue awe you guys are great can't wait to travel with you again soon!!! +8714,positive,@JetBlue yes! Announced we will take off. You're on it! Thank you! +8715,positive,"@JetBlue Also, thanks for your prompt replies. I'm really impressed--and you're not just brushing me off. Much appreciated!" +8717,positive,@JetBlue it's been a while since I've angry tweeted an airline. Apparently you read my mind before I could bitch. Thank you for the credit. +8720,positive,"@JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI" +8721,negative,"@JetBlue She claimed that she did, but I was not happy with the way I was treated." +8722,negative,"@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue" +8723,negative,"@JetBlue shout out to the crew on flight 89 headed back to the big apple, they kept my glass half full the whole flight! #jetbluejfk" +8724,negative,"@JetBlue That makes sense. It sucks, though, because now I'll be stuck in the airport for 5+ hours and Late Flight to my meeting." +8725,positive,@JetBlue thank you for help and quick response +8730,negative,@JetBlue the gate agent said our original plane got de-icing fluid in the engine that created a short so they took the plane out of service +8731,positive,"@JetBlue big shoutout to the crews on 2017 Bos>jfk & 486 jfk>roc, & gate crews at c19 Bos & 6 jfk. Long day of delays made better by them!" +8732,negative,@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail +8733,positive,@Jetblue first airline to use #applepay in flight #airlines +8734,negative,@JetBlue I hope your system wasn't hacked cause someone else's passport info was on my reservation & I couldn't get my boarding pass +8735,positive,@JetBlue Thanks for having us hang out at Tampa Airport forever today!!! It's really been an awesome experience +8737,negative,"@JetBlue honestly I’m glad you didn’t Cancelled Flight the flight, just that I’ll be driving home at 3-4 am now. :/" +8738,negative,@JetBlue bag just delivered and items have been stolen. At first look - my Kate spade bag and bottle of spiced rum! Wtf!! +8739,negative,"@JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song ""I'm Blue"" while flying on JetBlue." +8740,positive,@JetBlue @Leopolds_IC No but my friend in the picture - Phillip Heller (JFK IFC) did and he said it was delicious! +8741,negative,"@JetBlue flight delayed 3x(!) and still not taking off on time, & greeting me at my seat (yes it's gum & garbage): http://t.co/n9hmcrJChb" +8742,positive,@JetBlue Awesome thanks! Thanks for the quick response. You guys ROCK! :) +8744,positive,@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine +8746,positive,@JetBlue I just wanted to say flight attendant fitz was the best tonight on flight #1326 bwi/Bos. Great guy and made the flight fantastic! +8747,negative,@JetBlue bag is supposedly here in Boston +8749,negative,@JetBlue I don't know- no one would tell me where they were coming from - I would guess so as that's where we had all the changes to flights +8750,negative,@JetBlue I get Sunday due to weather and ok Monday they're busy but this is crazy +8752,negative,@JetBlue supervisor humiliated us and was uncompromising. We were completely blindsided! +8753,negative,@JetBlue offered to pay for tix at the airport BC we were never told that our reservation didn't go through. Was told I could pay $2275 pp. +8754,negative,@JetBlue right now completely pissed off +8755,negative,"@JetBlue I've had no shampoo, no winter coat no deodorant no flatiron and the rest if my stuff since sat" +8756,negative,@JetBlue my SIL bought tix for us to NYC. We were told at the gate that her cc was declined. Supervisor accused us of illegal activity. +8757,negative,@JetBlue dispatcher keeps yelling and hung up on me! +8758,negative,@JetBlue now when I call it's still at the warehouse and might be going out tonight +8759,negative,@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8 +8760,negative,@JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold +8762,negative,“@JetBlue: @Analystdoc Unfortunately that's not an available option with our current system. Sorry guys. That's a certain #fail Fix it plz. +8763,negative,"@JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number." +8764,negative,"@JetBlue flight was Cancelled Flighted. Do I need to file a claim for the $50 credit I'm entitled to per yr bill of rights, or will it just be issued?" +8765,negative,"@JetBlue Why not just take her info in the beginning and if cut off, call back? We do that in my medical practice. We are frequent flyers :(" +8766,positive,@JetBlue is definitely my new favorite airline. +8767,positive,@JetBlue I will try that. Thanks! If all else fails I will just do the old fashioned method tomorrow morning. +8769,negative,@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks! +8771,negative,"@JetBlue well, your new baggage fees, fare structures and reduced legroom has turned you into every other hated carrier in the US. Congrats" +8772,positive,@JetBlue Thank you for your excellent customer service - resolved issue quickly. +8773,negative,"@JetBlue yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves." +8774,negative,@JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info. +8775,negative,"@JetBlue well, now saying our flight is going to be Cancelled Flighted & that by not changing earlier, we missed our chance to get out tomorrow. 1/2" +8776,negative,@JetBlue tell your employees that! +8777,negative,"@JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail" +8778,negative,@JetBlue ah yes. Put the bags on the floor instead of the overhead bin so no one trips. #safetyfirst #sarcasm +8779,negative,@JetBlue where exactly can I leave a note +8781,negative,"@JetBlue Guys, really bad @JetBlue #fail . Someone better call my wife back to get this handled. 203-382-3312 while she waits on hold...." +8782,negative,@JetBlue #fail My wife on the phone asking to switch flight times. In mid switch gets disconnected. Now Cancelled Flightled! No new time! No call back +8783,positive,@JetBlue That's great! Thank you. +8784,negative,@JetBlue they tried to have us towed. Do you think I'll be flying out of your terminal again? Risk of $75 fine from corrupt police official +8786,negative,@JetBlue ticket issued whilst delivering your customers. +8787,negative,"@JetBlue understand that, but this policy of targeting your passengers is not good for business and should be addressed with security" +8788,negative,Always been a @JetBlue fan but maybe next time I'll fly @VirginAmerica for real customer service. +8789,positive,@JetBlue I agree!!! If only there was a frequent tweeter discount so I could fly to see more friends! 😀@Tinman2IronMan @meggersrocks +8790,negative,@JetBlue understood ... but could I go and put myself on the standby list 5 hours prior to my flight? +8791,negative,@JetBlue the whole plane. Hoping for better luck on the return flight Sunday. +8792,negative,"@JetBlue so I'm penalized for packing lightly, having 1 bag and paying extra for a seat?" +8793,negative,"@JetBlue dropping passengers with small baby and 3 infants at your San Juan terminal. As unloading baby, officer writes me ticket for $75" +8794,negative,@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue +8795,negative,@JetBlue so technically I could drive to JFK now and put in. Request for tomorrow's flight? +8796,negative,@JetBlue why did I pay for extra space to be forced to put my backpack under my seat? Its my only bag. Flight 135. Unprofessional. +8797,negative,@JetBlue we were on b6 619 this morning from Boston to beautiful San Diego. We really were bummed the satellite was broken. :( +8799,positive,"@jetblue #philly lost and read program - Our customers get hot tea, great crewmembers, top notch info & now #BOOKS! http://t.co/9rAGncw2Bk" +8802,positive,@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check. +8803,negative,@JetBlue just lost my business Enjoy your profits +8804,negative,@JetBlue I would drive 2 1/2 hours to jfk to board JetBlue to Vegas instead of closer Hartford airport. Cramming more seats on plane.NO MORE +8806,positive,@JetBlue will call. Thank you! +8807,negative,"@JetBlue yes, today. Flight is full now. They said no to me at gate :(" +8809,positive,@JetBlue Still love you guys. But get me to Vegas already! ☀️🌴✈️🍸🎲 +8810,positive,@JetBlue Gary who is serving us at FLL airport counter is really TRUE BLUE! Makes me feel at home even when a JetBlue flight is delayedl +8812,negative,@JetBlue this is not a flight delay this is horrible planning on Jet Blue!!! #jetblue +8813,negative,@JetBlue insane the craziness I've seen with Jet Blue today at Newark Delayed 3 hours and now we are waiting for a Pilot!! #jetblue +8815,positive,@JetBlue tried again. Lovely customer service. Thank you! +8816,positive,@JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider +8817,positive,@JetBlue @ProfessorpaUL15 Always happy to help! +8818,positive,"@JetBlue we have just landed, thank you anyway. Btw, flight staff on flight 654 were wonderful despite their full day and heavy load." +8819,negative,"@JetBlue we are delayed, until he arrives" +8820,negative,@JetBlue @EllaHenderson the highlight of being delayed #freeconcert +8821,negative,@JetBlue whose performing at T5 +8823,negative,"@JetBlue flight 894, first officer not even at the airport wow!!!!!! Unreal, staff waited until we all boarded to announce we are delayed." +8824,positive,@JetBlue's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ +8825,negative,@JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success. +8827,negative,"@JetBlue yes, 3 times. I need some one to call me and help me change a flight. I can't do online. Thanks." +8828,negative,@JetBlue pls send an IT tech 2 baggage office. Poor guy is trying 2 print my claim & can't. I need 2 get home. Upgrade 2 @HP printers MFPs +8829,positive,@JetBlue @vincenzolandino @CBarrows You take to me places @united simply can't...like non-stop to St. Lucia. +8831,positive,@JetBlue this makes me happy. I hope these aren't empty promises. +8832,negative,@JetBlue dropped 3x in past hour +8835,negative,@JetBlue Ive called you 3 x & waited on hold 10 min each time to be disconnected each time. Enraging! I need to speak to someone! #help +8838,positive,@JetBlue we don't need anybody else! +8839,negative,@jetblue any idea where the plane for flight 672 is coming from? I thought flight 305 from JFK but that wouldn't explain delay. +8841,negative,"@JetBlue pls find my bag, I need 2 get home! Very frustrating. Hope my bag is somewhere in @NY_NJairports. Leaving the #jfk w/o my luggage." +8842,negative,"@JetBlue tried calling multiple times, i just wait and when it finally connects i get hung up on" +8845,positive,@JetBlue thanks! +8847,positive,First base already? I like your style @JetBlue +8848,negative,"@JetBlue Hold for 15 min, a couple of rings, then ""mailbox has not been set up yet."" Customer service forwarding to their cell phones? C'mon" +8854,positive,@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee! +8855,negative,"@JetBlue +But if customer service ment anything to you.... you would try. Quoting policy is never effective customer service." +8857,positive,@JetBlue thanks! +8859,positive,@JetBlue thanks for the upgrade😉!! so far so good. #KeepItUp http://t.co/BKmfeY7QOL +8860,positive,@JetBlue @CinziannaP thank you! I like the quick response on Twitter! +8861,positive,@JetBlue This could be the beginning of a BLUEtiful relationship :) #lifeneedsfrosting +8862,negative,"@JetBlue +Apparently not." +8863,negative,@JetBlue why are we delayed :( flight 1601 +8864,negative,"@JetBlue continue button generated a trip to ""plan your trip page"" +regardless of how far along I was in Flight Booking Problems process +hint: the end of it" +8870,positive,@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline +8871,positive,@JetBlue thank you. Just sent msg. +8876,positive,@JetBlue great smooth flight too! 👏👍 +8879,positive,@JetBlue I would love for you to fly my best friend home to PVD for a weekend. 😊 http://t.co/cH0NmjyMgh +8881,negative,@JetBlue remember - I'm very doubtful and not very hopeful :( +8882,positive,@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts. +8883,negative,@JetBlue I'll give u a chance but I don't think I'll fall for it #backtodelta +8884,positive,@JetBlue Great thanks +8885,negative,@JetBlue @KyleJudah be responsible for replacing it +8886,negative,@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should +8887,negative,@JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a +8888,negative,@JetBlue heard about the charge for 1st bag and tighter seats - no need to be a loyal JB customer anymore! +8890,negative,@JetBlue Is there something going on with your alerts? Flight's been delayed several times for my parents and i'm not receiving any alerts. +8891,positive,@JetBlue I will. I love flying with you all. Great service. +8895,positive,"@JetBlue Thank you that it is not just a livery; it is a culture that 16,000+ crewmembers embody daily #thanksDave http://t.co/iNNP0Kkyby" +8897,negative,"@JetBlue hard to tell, but was told wifi only worked for one side of the plane." +8898,negative,@JetBlue just learning about your famous apology in social media marketing. Is Twitter an asset for Jet Blue now? @PhD_Mama_ +8899,positive,@JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_ +8900,negative,"@JetBlue, I normally ❤️ you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly" +8901,negative,@JetBlue @KyleJudah It doesn't matter who you directed me to. It's the principle of the matter. When I gate checked the stroller it was +8902,positive,@JetBlue - BlueManity brought tears to my eyes. JetBlue' s commitment to giving back to the crewmembers and the community is aww inspiring! +8903,negative,@JetBlue 117 days maybe. +8906,positive,@JetBlue @JayVig I like the inflight snacks! I'm flying with you guys on 2/28! #JVMChat +8907,positive,"@JetBlue @JayVig @roxydigital awww ^_^ R to the T, realtime appreciation from JetBlue #rockingthetweets #JVMChat" +8909,positive,"@JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat" +8911,positive,@JetBlue @roxydigital HAHA. you didn’t disappoint. Well done. #JVMChat +8912,positive,@JetBlue was just at T5 a little over a month ago. @JetBlue you guys are great thanks for everything! +8913,negative,@JetBlue figured but delay is listed at almost 2 hrs. Thanks for being great! Cheers +8916,negative,"@JetBlue glitches on website re: Flight Booking Problems travel & checking in. Nothing between ur site & the airport was communicated, it was a nightmare." +8917,positive,@JetBlue Thank you! +8920,negative,@JetBlue as much i have paid in fees. Plus hotel and food because of your changes i could had flown with a more reliable airline #no2jetblue +8922,positive,@JetBlue huge fan of great brands and people doing great things… you guys rock happy to share the love! +8923,negative,"@JetBlue Been dealing with a Cancelled Flightled flight since last night & was booked to a 6:15 flight,wouldve at least liked to see Ella perform lol" +8924,positive,"@JetBlue tough choices but I did all simultaneously! As a business traveler, best experience in a long time. #wishmyflightwaslonger #what" +8925,positive,@JetBlue thanks!! Great service in #T5 already! #lovejetBlue +8926,positive,@JetBlue I did...#FlyFi worked well and was free aboard this flight +8927,negative,@JetBlue and they are telling me I got to get another hotel and food...so spend more money because you guys made me miss my connection +8928,negative,@JetBlue already spent $300 to stay at hotel last night due to you guys rescheduling my flight. Since my Cancelled Flightation I've spent almost $500 +8929,positive,@JetBlue Seems very likely. +8930,negative,@JetBlue they are rude and unhelpful. They suggested I catch a flight tomorrow I was supposed to be home today at 2 am and work is waiting +8933,negative,@JetBlue why is my flight delayed 2.5 hours. This is insane. Every other flight has made it to NYC. +8935,negative,@JetBlue should i continue? +8937,negative,@JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact. +8938,negative,@JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect +8939,positive,@JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline 😞 +8940,positive,"@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. ⭐️⭐️⭐️⭐️⭐️" +8942,positive,@JetBlue @EllaHenderson omg! Wish I had a flight today! Haha there's always next time! Have fun at #LFT5 +8943,negative,@JetBlue my request has nothing to do with rescheduling. But customer service has such a bad attitude today. #badservice +8944,negative,@JetBlue busy due to storm but customer service should always be on point. More so now than ever #getittogether +8946,negative,@JetBlue oh hell no. I'm not waiting again to get hung up on after speaking to 2 #rudeservice people +8948,positive,@JetBlue thank you!! Miss you all so so much!! Is this the link to the blog? Or has that changed? +8950,positive,@JetBlue Thank you! +8953,negative,@JetBlue Is today's JetBlue Flight 918 (NYC->BOS) delayed? My app says on time and the website says it's not... +8954,positive,@JetBlue to offer service from Daytona Beach to New York - Albany Business Review http://t.co/dUhBJ41jHx +8955,negative,@JetBlue please provide me your direct email for me to explain. +8958,negative,@JetBlue A flight delay due to pilots oversleeping is apparently an uncontrollable irregularity that is not eligible for delay compensation. +8959,negative,@JetBlue sitting on the plane in JFK waiting to take off doors are open catering is stocking up we are delayed but they couldn't be nicer +8961,positive,@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way. +8962,positive,@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :) +8964,negative,@JetBlue is REALLY getting on my nerves !! 😡😡 #nothappy +8966,negative,@USAirways is there a better time to call? My flight is on Friday and I need to change it. Worried I may be on hold until then. +8967,negative,@USAirways and when will one of these agents be available to speak? +8970,negative,@USAirways just hung up on me again. Another waste of an hour of my time. How am I supposed to book a one way award flight? #badwebsite +8972,negative,@USAirways you're killing me from the inside +8973,negative,@USAirways is not the new @AmericanAir is more like the new @SpiritAirlines. Love AA. Not impressed with the subpar planes and gate agents. +8974,positive,@USAirways we were moved to a delta direct. Thank you for the accommodations! +8976,negative,@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail +8977,negative,@USAirways always fun to get screwed out of an earlier flight (that isn't full) #crummyservice #whydidntiflysouthwest #goodluckamericanair +8979,negative,@USAirways ok...i know doors close ~10 minutes before takeoff. stop telling me my flight will leave in 20 minutes when we haven't boarded. +8980,negative,@USAirways I finally got through on the phone after a 2 hour wait time. +8981,negative,@USAirways Been stuck for 40+ minutes due to lavatory issues. No beverages. No snacks. No customer service. Flt 645 to PHO... #fail #refund +8983,negative,@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable. +8984,negative,@USAirways thanks 4 making it impossibly expensive 2 change 2 a flight leaving less than 24 hrs earlier than my reservation #1lesscustomer +8985,positive,@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy +8986,negative,@USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised. +8987,negative,@USAirways Why haven't you issued a travel advisory for Charlotte Wednesday night and Thursday? 4-6 inches of snow. +8989,negative,@USAirways DeeDee and Lynn S. have been great here in PHX; Richard P. here was a jerk. Rude to us and our parents for no reason. +8990,negative,@USAirways thanks for making me miss my meeting in Dallas. 700 dollars down the toilet 😊 +8991,negative,@USAirways I have two tight connections in #Charlotte and #Frankfurt +8992,negative,"@USAirways Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now Late Flightr!" +8993,positive,@USAirways thank you! I will be calling you! #CheapOairChat +8994,negative,"@USAirways ur ""response"" was: my ""inconvenience was of no matter."" U wanted me sit for 3 xtra nights in the city w/out comp! #donotflyusair" +8999,positive,"@USAirways getting sorted, thanks" +9000,negative,@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can. +9002,negative,@USAirways standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days. +9003,positive,@USAirways thank you!! +9005,negative,@USAirways Why can't I check in online for a flight tomorrow am? +9006,negative,@USAirways - been standing at the gate for 45 min trying to go standby bc I will miss my connection. No help! Do NOT fly US AIRWAYS! +9007,negative,"@USAirways after being assured by the pleasant woman at gate B11 in Albany, NY that life's not perfect, I'd heard enough." +9009,negative,"@USAirways: u didn't bother following up, we booked with @Delta. @Delta understands cust srv: provided lunch 4 delays & upgraded seats!" +9012,negative,@USAirways There is an error w/ my preferred status & I'm not able to reach an agent via phone. Travel Friday. Need resolved - contact info? +9013,negative,@USAirways @AmericanAir how does a pilot forget log book? Been waiting on plane for 45 mins!! #AlsoNoDrinkCartComingAround +9014,negative,@USAirways already did it. One person said they couldn't do anything another said she didn't know why the first person we talked 2 said that +9015,negative,@USAirways @AshleyKAtherton Over an hour on hold so far +9016,negative,"@usairways RT @Dmoukdarath: Nice, another delay with @usair second one this trip. Left engine leaking...what's next?? #USAIR #nothappy" +9017,negative,@USAirways I want to love you! 43 minutes on hold! Help me understand why I switched loyalty programs. http://t.co/cHGy5yrVka +9018,negative,@USAirways 59 minutes now. Nice customer service you got going on. +9019,negative,@USAirways 44 minutes on hold so far. And still haven't spoke to a human. Never using you again. +9021,negative,@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again. +9022,negative,@USAirways how can a person go from number one on a standby list to number twelve in three hours? Should I be super platinum diamond status +9023,negative,"@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you." +9024,positive,@USAirways great job today from your team with a challenging weather delay on flight 1925 out of Charlotte. #travel #friendlyteam +9027,negative,.@USAirways It was this saturday during all the snow in the DC area. Excited the flight was not Cancelled Flightled but sad he went missing. +9028,negative,"@USAirways @AmericanAir I love you guys & I'm gonna let you finish, but I've been on hold for 1 hour trying to book a flight w/ my voucher." +9029,negative,"@USAirways And, the helpful employee who changed her boarding zone so that she would have space for her pump is now being disciplined #fail" +9030,negative,@USAirways Need to talk to a person about my bag. Waiting on hold for two hours. Bag s!b delivered last night. Online says not found. +9032,negative,@USAirways I don't want your sympathy I want someone to make an effort to find my bag +9033,negative,"@USAirways She spoke with someone this AM and was told that breast pumps aren't medical equipment and that she should have ""planned better.""" +9034,negative,@USAirways - 800# referred me back to baggage services but I left the airport. I was on seat 17A +9035,positive,@USAirways thank you very much. +9037,negative,@USAirways - First impressions are hard to reverse. A horrible first experience with you. Will never fly with you again!!! +9039,negative,"@USAirways not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency, I'd Cancelled Flight." +9040,negative,"@USAirways ...2 hours on the plane, they at least got us on a direct flight a couple hours Late Flightr on United" +9041,negative,@USAirways sadly that didn't help me at my meeting at work today seeing as my presentation was in there! Major strike against me!!! +9042,negative,.@USAirways I did but the more eyes I have looking for Pandu the better chance I have of bringing him home. +9043,negative,@USAirways my bag is still lost and I can not get anyone on the phone to assist me and the tracking updates have stopped +9044,positive,@USAirways thanks !!! +9047,negative,"@USAirways 167 minutes? ""Im not trained in that"". Cmon. Can't you do better than that?" +9049,negative,@USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on +9050,negative,@USAirways trying to use chairman upgrade cert for flt 740 on 2/26/14 but being told not an option with 10 open seats? How? Thanks +9051,negative,@USAirways but I've been trying to call them since yesterday and I keep getting hung up on? Can you get me through to them?? +9054,negative,@USAirways an award travel ticket but cannot since it is under a different last name. I simply need to change it +9056,negative,@usairways Ok thank you…I call from Spain to US for seating assistance! +9058,negative,@USAirways 2day: no coffee & 1 working toilet. Then I read domestic airlines whining re: foreign competition. Coincidence? No #openskies +9062,negative,"@USAirways I've been on hold to rebook a Cancelled Flighted flight for over two hours. I know weather has a huge impact, but you should anticipate." +9063,negative,"@USAirways Been on hold for over 5 hours! I believe I was overcharged $200 for my flight, I need an immediate explanation. HELP" +9065,positive,@USAirways I made it- thx. +9066,negative,@USAirways still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta? +9068,negative,@USAirways has the worst customer service. Can't even get through to a rep you gotta be kidding me +9069,negative,@USAirways @Beamske But maybe I can be on hold for 30 minutes again. That would be just as amazing. +9070,negative,@USAirways @Beamske how about a real live person talk to the person whose luggage was lost for 4 days and vacation wrecked . @yorkshire2002 +9071,negative,@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt +9072,positive,@USAirways I'm glad @Beamske retweeted otherwise you would have to ignore the numerous tweets I sent. You all are fucking amazing +9073,negative,@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery! Shame on me this time! +9074,negative,@USAirways I will NEVER travel US Airways again. Flew in from LA to DC last night and for the 2nd time on this airline my bags didn't arrive +9075,positive,@USAirways haha no worries you guys are the best! +1 for spelling my name correctly +9076,negative,@USAirways like they will call me? I'v been trying since yesterday and no one is answering... +9077,negative,"@USAirways your CSR in PHL suck. Flt 3883 gets cx'd, i get rebooked to the next day? On standby for 4011. Not hopeful." +9078,negative,@USAirways HELLO!! Is anyone behind your twitter account? #badcustomerservice +9079,negative,@USAirways I keep getting hung up on. PLEASE respond so I can book a ticket with you. I won't be able to buy one unless I speak to someone! +9080,negative,@USAirways hey!! Yeah last time I got a phone call when flight was Cancelled Flightled from DCA to BOS +9081,negative,@USAirways You should be prepared for Weather. All I want to do is find out if I can take train to PHL to catch my connection. +9082,negative,"@USAirways When you are deciding to wreck a vacation... is losing luggage from a Cancelled Flighted flight your ""go to"" maneuver?" +9083,positive,@USAirways see you on board tomorrow +9084,negative,"@USAirways Been on hold for 40 minutes, calling because my flight is delayed. This type of service in not acceptable." +9085,negative,@USAirways been on hold for 2 hours for something which I could have done in less than 1 minute if it was available.Your site UX is awe full +9086,negative,@USAirways then drop your fee! $150 ($300RT!!!!) makes no sense; most EU airlines charge $0. @AirCanada charges a reasonable $50. +9087,negative,@USAirways i understand that but i should still be able to view my reservation online.... +9088,negative,@USAirways another fiasco at National. Forever from jet to gate on 8:05am flight from RDU +9089,negative,"@USAirways - Good to know that your phone customer service is still impaired due to ""bad weather"" that was over a week ago #jetblueanyone?" +9090,negative,"@USAirways OK we are on DAY 11 trying to book a flight for 4. Ur system STILL says ""due to weather….call back Late Flightr"" #outofbusiness ?" +9091,negative,@USAirways Thanks again for ruiningmy vacation. You all are the best for this. Could not have done it without you. +9092,negative,@USAirways @AmericanAir our honeymoon was delayed a day because a gas cap was not screwed on! Flight 1801- so frustrating! +9093,negative,@USAirways Your policy needs a serious revision for babies. Fortunately I have choices and choose @Southwest from here on out. +9094,negative,@USAirways still ignoring my question. #USAirways consistently providing poor customer service. +9095,negative,@USAirways they have all of this at hotels. Still don't have my work folder or business casual clothes. #worst http://t.co/JIEYCat1Ek +9096,negative,@USAirways oh I got right through to an agent. They just kept putting me on hold and still didn't fix the problem +9097,negative,@USAirways There is no reFlight Booking Problems the event I'm flying to attend. Waiting for jetway driver??? STILL ON TARMAC??? +9098,negative,@USAirways Baggage Team? Recording tells me my bag still hasn't been found. And delayed baggage link on web conveniently not working. #worst +9099,negative,@USAirways been trying for weeks no use +9100,negative,@USAirways should give me free baggage for this mess +9101,negative,"@USAirways Gate traffic #DCA, MY flight arrived 20 early,connecting flight 2139 leaving in 23 minutes. Several of us stuck. HOLD THAT PLANE." +9102,negative,@USAirways I really feel like your company needs evaluate their policies & realize that transfers should be possible for tickets +9104,negative,@USAirways seriously??? did you not see that I've spent 2 days - for multiple hours on hold just to have to hang up after the hours? +9105,positive,"@USAirways Waiting on my flight right now, thanks!!" +9108,positive,@USAirways We're back at a gate. Opposite of wheels up. Im sure we'll get thete eventually. So thanks. +9109,negative,@USAirways. R U aware your wait time to talk to a sales agent is always 30-60 minutes? Unacceptable. At least employ a call back feature! +9111,negative,@USAirways 1729 connecting in charlotte to houston. Mechanical issue determined while q'd to take off. And we checked our bags. +9112,negative,@USAirways can you DM please in regards to update on lost bag please. +9113,negative,@USAirways need to retrain US 3837 lead flight attendant and gate agent at arrival MKE 2/23. Horrible attitudes toward helping customers. +9114,negative,@USAirways Youre batting .1000. Every flight Ive taken is delayed. Worst airline. ever. +9115,positive,@USAirways knows customer service!! Thank you for starting our 2 week vacay on an amazing note! Thank you sarita!!! +9116,negative,@USAirways why aren't you updating flight status/delays? +9117,negative,@USAirways They're also saying the CLT flights are delayed but you're not showing it in your system which makes it impossible to figure out +9118,negative,"@USAirways nope, they just announced we're headed back to the gate." +9119,negative,@USAirways pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu +9120,negative,@USAirways well then that is a horrible flaw in your system. 2 hours in the past day I've wasted. I've got a job & family this is crazy +9121,negative,@USAirways 5203 and we're just sitting 20 feet from an open gate +9122,negative,@USAirways just wasted another hour of my life on hold. this is insanity. there has to be another way to use my voucher as payment online +9123,negative,@USAirways what's wrong with the plane? Flt 581 +9124,negative,"@USAirways @united two broken airplanes, two days Late Flightr and I'm stranded after a funeral and missing out on my last semester of #college. 👍" +9125,negative,@USAirways @AmericanAir Day 3 & still no luggage Chkd http://t.co/MbLTALr4BS STATUS=AWAITING ASGMNT TO DRIVER Since yest 10:15am +9126,negative,@USAirways Flight 830 CLT to Phl. I was 1st on list.Someone else got spot. Rude employee in coach. Wouldt give ID. Said he was cute red head +9127,negative,"@USAirways asked her why needed to take yellow tag off. She said, ""because I told you to!"" Expect a personal apology from her- unacceptable!" +9128,negative,"@USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question" +9129,negative,@USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me +9131,negative,@USAirways I've been on hold for 41min. Just trying to change my reservation. +9133,negative,@USAirways I just spent 3.5 hours and got nowhere. Entire experience #epicfail +9134,negative,@USAirways Changing my flights with no explanations and still don't have a confirmation. So disappointed in the service +9135,negative,@USAirways nope not yet... +9136,negative,@usairways I will make sure to never use your incompetent airlines again. My luggage has been out for delivery for 24 hours. +9137,negative,"@usairways My flight was Cancelled Flighted Saturday. Why was my luggage not at the airport? Today, I'm supposed to have it delivered. Pathetic" +9138,negative,@usairways Thank you for allowing me to spend more money on vacation by buying things I already bought. +9139,negative,@usairways Thanks so much for ruining my vacation. I really couldn't have done it without you. +9140,negative,@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU. +9141,negative,@USAirways some flexibility on your part would be nice. This is why I love @SouthwestAir. They're flexible & not trying to take all my $. +9142,positive,@USAirways Excited that I'll be flying from Syracuse to interview in Dallas on Friday for the FA position- this is a goal & dream of mine! +9143,negative,@USAirways thank you for reaching out to me. Hopefully my request will be fixed and I can remain a loyal customer. +9144,negative,@USAirways it doesn't take 6 days to respond to an already open case! +9145,positive,"@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job." +9146,negative,@USAirways are people going to answer our calls? +9147,negative,@USAirways pilot forgets to show up to work and Ricky J (gate agent) gives customers attitude. #usairwaysfail +9148,negative,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail +9149,positive,@USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out +9150,negative,@USAirways is utterly unreliable! They didn't schedule a pilot for their US624 flight out of Seattle - flights are delayed #usairwaysfail +9151,negative,@USAirways yes but again valuable time has been lost +9152,negative,@USAirways I don't like being lied to. No bad weather in dc md va. I've been stuck in CA all day and should've been home by now. You owe me. +9153,negative,@USAirways yes it landed at 11:40am. Should not take another 12+ hours to go 40 min drive. Was assured I would have this am. +9154,negative,@USAirways the disappointment was not the bag but that it arrived before me and I was kept 12 hrs without options in IAH +9155,negative,@USAirways can't get back lost time +9156,negative,@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces. Ur fired +9157,negative,@USAirways - thanks however I feel like the system has failed me -- what is the solution? +9158,negative,@USAirways my bag landed 1 day Late Flight at sfo at 11:40am. How can it be 10:01pm and I still don't have it? Flight 719 2/22/14 +9159,positive,@USAirways thanks very much! I got thru on the phone & everything is fine. Just love the website & app ! Thanks for working on it! +9160,negative,"@USAirways thanks for nothing. Bought two tix through you to Disney and my friend can't go and now I have to eat the 400, plus 600 for new 1" +9161,negative,@USAirways Hi. I'm in LGA but my luggage is in CLT. Have been told to come back tomorrow to collect. Do you guys want to cover my taxi fare? +9162,negative,"@USAirways Instead of fair treatment, I got a nasty letter from a lady in senior management that illness forfeits miles like death." +9163,negative,"@USAirways A few years ago I lost over 50,000 miles bc I was physically unable to fly during the period. I submitted a doctor's note." +9164,negative,@USAirways I've never been treated this badly +9165,negative,@USAirways I'm glad this airline is going to be swallowed by American!!! American always picks up the phone and solves problems. +9166,negative,@USAirways Three months and my miles haven't been credited. No one is going to read the email I sent. +9167,negative,@USAirways My email gets me a canned response that it takes 10 days for mileage to get credited --- It's been three months and my miles +9170,negative,@USAirways No one picks up the phone all day/ no opportunity to leave a voicemail +9171,negative,"@USAirways Instead, the miles are credited to an account that i did not open +-- My request to merge the accounts is denied" +9172,negative,@USAirways No I was there 12 hrs early! Send me an email to share my experience You don't want this blasting here. +9173,negative,"@USAirways I open the credit card and earn 44,000+ miles, and you wont' credit the miles to my account to restore the forfeited miles" +9174,negative,@USAirways you took the miles out of my account and told me that I could restore by paying $150 or opening a credit card +9175,negative,"@USAirways - I had 20,748 miles in my account and was informed I'd forfeit them bc of 33 months of inactivity - I" +9176,negative,@usairways - It's all automated and no one cares to understand the problem I'm having +9177,negative,@USAirways screwed me up big. 1st flight 1hr Late Flight. Made it to 2nd flight. CSM daryl wouldn't let me on the plane because we were (1/4) +9178,negative,"@USAirways Houston hub Aa T. Employee the bag is not here, It made it to Pa before me! Oops not your problem http://t.co/Uld0hWFkfo" +9179,negative,"@USAirways charged my card 11 times for one airline ticket, now card is on security hold" +9180,negative,@USAirways not yet. But we will see shortly. +9181,negative,@USAirways I've flown US Airways at least five times. Every single time has been like this. Actions speak louder than words. +9182,negative,@USAirways flight from Bhm delayed 5hrs! Connect flgt left us in clt at a motel +9183,negative,"@USAirways membership has no privileges anymore - my son is in the army, short window to see him - NO help." +9184,negative,@USAirways honestly - how is it quickly as possible I've been on hold sine 9:50pm? Everyone that answers has to send me to someone else. +9185,negative,@USAirways done it! Process initiated Saturday morning. Can't get info with website issues & inadequate phone coverage. How 2 get update?? +9186,negative,@USAirways yay for glitchy tracking system! My bags made it to my destination and not Laguardia like the app said! +9187,negative,@USAirways really??? NOT ONE OF THEM CAN BOOK DIVIDEND MILES TRAVEL - Literally on hold now since 9:50pm - it's 11:30pm #NoExcuses +9188,negative,"@USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens." +9189,positive,"BY THE GRACE OF GOD, I MADE IT! “@USAirways: @__RWG__ We don't have those powers in here. We hope you can make that flight.”" +9190,negative,@USAirways Everyone is sorry. Don't have what I need for meeting tomorrow. 140 charac. isn't nearly enough to highlight your shortcomings +9191,negative,@USAirways is the worst. I have to pay $200 just to NOT take my first flight in a round trip! Otherwise they'll Cancelled Flight my whole flight. +9192,negative,"@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer? #disappointed" +9194,negative,@USAirways terrible service +9195,negative,"@USAirways Disgusted with your poor customer service. U wrongfully remove > 65,000 miles from my Dividend Miles and no live person," +9196,negative,@USAirways Please hold flight US 639 in Phoenix! I'm a weary traveler stuck on another flight because the tarmac is having issues! +9197,negative,"@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account." +9198,negative,@USAirways my frustrations are the result of multiple experiences Late Flightly. Currently lost luggage. I want to talk to a real person. +9199,negative,"@USAirways cust svc means nothing! So disappointed. Trying since 730a to speak to a human I get bad weather not bad service. +#socialtantrum" +9200,negative,"@USAirways yes, but I had to pay more for another flight to get me out tomorrow since there weren't anymore for tonight...not fun :-/" +9201,negative,"@USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?" +9203,negative,@USAirways it is my fault but i bought online and i get twice why i buy twice it fault but i bougth ticket jfk to mccaren and usairways ++ +9204,negative,"@usairways US1799 CLT->SFO in first no desert, no snack basket. Incoming was on time ? What’s up?" +9206,negative,"@USAirways was transf, held 15-18 min more b4 agent answered and helped. By time I got to person fare I'd seen was gone. Had to get supv." +9207,negative,@USAirways you are the actual worst. You have zero respect for your passengers. I'm officially done flying with you. +9208,negative,@USAirways has the worst customer service line. I've called them 8 times today and not once was I able to talk to a real human being. +9209,negative,@usairways that wasn't the issue. Someone finally helped on the phone. Now theres a website error that won't let me process my request. SMH +9210,negative,@USAirways you say to call travel agency and they say we cant refund because usairways didnt accept this. +9211,negative,@USAirways ... I f@$%ing hate you. +9212,negative,@USAirways travel agency said that if usairways accept we will refund money i dont understand why dont u refund +9213,negative,"@USAirways Yes & have already spent 1K+ on the card & paid the $89 annual fee, but the 50K miles have not shown up. Want to fly AUS --> ATL" +9214,negative,@USAirways no i use to skyscanner and travel agency and i called u . You said you should call travel agency but +9215,negative,"@USAirways finally spoke with someone. I have to email the refund dept. I love you guys, but 6 hours in line to be told no dice sucks." +9217,negative,@USAirways well I thought they had hours ago but just found out that no I do not have a seat +9218,negative,"@USAirways : Was on flight 2046 BOS-CLT on 2/22, awful experience, exit row seat was so narrow that I could not move my legs! Unacceptable." +9219,negative,"@USAirways yes, but we were answered and put back on hold while they were to check on our request.. 50 mins Late Flightr nothing!" +9220,negative,@USAirways Not good. On hold for over an hour. http://t.co/wSgYckCIIO +9222,positive,"@USAirways no worries, your flight attendant took care of it." +9224,negative,@USAirways I've been on hold for over an hour. Not doing so well in the customer service department. #weak +9225,negative,@USAirways - 53 minutes on hold for a reservation? +9226,negative,@USAirways @joyadventuremom there are breastfeeding momma's watching this story all over the country! Better work on a faster response :) +9227,negative,@USAirways #DividendRewards Urgently need to speak with a CS rep. My 50K miles havent shown & I've fulfilled all reqs. Flight Booking Problems flights today +9228,negative,@usairways I've been on hold for over an hour only b/c my CC miles aren't showing up. What a mediocre combo of cc & airline #SwitchingBoth +9229,negative,@USAirways I am a premium #DividendMiles #cardholder. Unacceptable 4 you to #hangup my #customerservice call twice after putting me on hold. +9230,negative,@USAirways I bougth ticket same fligths twice and you dont refund money it is big problem other company refund money why dont u pay back +9231,negative,@USAirways @AmericanAir now this is beyond ridiculous. Some steering problem delays us again. #neveragain it's no wonder you had to sell +9232,negative,"@USAirways hi, Im trying to speak with someone to book travel for a minor. The phone keeps disconnecting. Please advise. Website wont allow." +9233,negative,@USAirways did a pre schooler develop your app? The thing crashes every single time. +9234,negative,@USAirways and @FlyKnoxville - bad weather should not be an excuse for not following established luggage procedures. #NoClothesNoInfo +9235,negative,@USAirways On hold for going on 40 minutes after spending 10 hours delayed in Denver cause of a broken plane. Thanks guys. +9236,negative,@USAirways #FAILINGYOURCUSTOMER ONE BY ONE +9237,negative,@USAirways @PhilaCarService looks like a long trip from cancun to philly? 9 hours Late Flight? Seriously? +9238,negative,@USAirways. Yet another delay/missed connection....and your customer service has an attitude with me? Wow. +9239,negative,"@USAirways 1,223.22 of unusable funds. Will not book with you again. #usairwaysfailscustomers" +9240,positive,@USAirways @AmericanAir Can you bring guinea pigs in small pet carrier onboard your flights? +9241,negative,@USAirways #NoService good luck trying to reach a human! Twice sat on hold for over 50 mins... #neveragain +9242,negative,@USAirways every single time i fly you guys i am delayed at least 30 minutes. Every time. On flight 5612 out of #CLT to nola. +9243,negative,@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening +9244,positive,@USAirways good work by flight 1798 crew. #Chairman's recognition even in coach. Too many #missedupgrades Late Flightly. What's up with this? +9245,negative,@USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never. +9246,negative,@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best +9248,negative,@USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways. +9249,negative,@USAirways It's very difficult to work with Baggage claims when they don't answer the phone +9250,negative,@USAirways I lost an ID on your plane and having trouble finding a contact for your lost and found in Cleveland Hopkins Airport. Please Help +9251,negative,@USAirways I have better Intel than she does! She said plane is due in at 630. Flightaware and your own app say 645 +9252,negative,"@USAirways not likely, flightaware says plane is still in Durango and hasn't departed." +9253,negative,"Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options." +9255,negative,"@USAirways should, but didn’t." +9259,negative,@USAirways i have been patient.. especially the first time. i will never fly with you again +9260,negative,@USAirways seriously? Every flight I have had the past 2 days has been delayed. Every single one. Terrible +9261,negative,@USAirways I just want to be heard and to discuss the many issues on my trip +9262,negative,@USAirways what's up with flight 5545 no gate agent or plane at PHX B18? Nice customer service. +9263,negative,@USAirways very embarrassing. +9264,negative,@USAirways I’m still disappointed that it is apparently ok for a Flight Attendant who isn’t up on current policy to argue with a traveler. +9265,negative,@USAirways yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this? +9266,negative,@USAirways I agree but per the captain this issue happened before boarding & we all sat in the plane for almost 2 hrs +9267,negative,@USAirways and despite tailwind… Will still be Late Flight. +9268,negative,@USAirways 1500 characters are not enough to convey the issue. Was directed to emailmailto:customer.relations@usairways.com unmonitored. BAD +9269,positive,@USAirways Thanks! Sent you DM re: baggage issues. +9270,negative,"@USAirways i have and you have not been able to locate them, its insane. i trust you and PAY you to look after my things and you lost them." +9271,negative,@USAirways and yet the Flight Attendant argued with me over Exec Plat benefits... +9272,negative,@USAirways please stop asking me each week to place my bag in the size check #ITFITS http://t.co/AUrn07pWD4 +9273,negative,@USAirways has me on my toes whether I'm going to make my flight back to Boston tonight +9274,negative,@USAirways @AmericanAir need to check candy w working flight 449 iah to phx on usairways she is the reason I always choose @Delta #rude +9276,negative,"@USAirways Yes, ground crew finally showed up so plane could depart very Late Flight." +9277,negative,"@USAirways #686 is delayed due to tail winds and need to jump on #521 to SEA, leaving the same time this arrives. Is there a chance to hold?" +9282,negative,@USAirways is anything being done to make Flight Attendants aware of AA member benefits? Embarrassing being argued with. Just happened. +9284,negative,"@USAirways @Gregm528 well there is certainly nothing happening ""in front"" of the scenes. #Noaccountability #disappointing" +9285,negative,@USAirways 4 hours on tarmac in Charleston and still can't get a response after a week. Unacceptable +9286,positive,@USAirways customer service at its best! Rachel S. took great care of us at the PHX airport. http://t.co/HG7vEqhGHy +9288,negative,@USAirways I will never fly us airways again. +9289,negative,@USAirways strikes again--Late Flight crew #3/4 for the trip and maintenance #2/4. Worth the extra $200/trip for less hassle and fewer delays +9291,negative,@USAirways so I get bumped to the 6pm to Birmingham which is now delayed because the pilots scheduled don't have enough hours together. Fail +9292,negative,"@USAirways yes, thanks but took forever" +9293,negative,@USAirways as far as being delayed goes… Looks like tailwinds are going to make up for it. Good news! +9294,negative,@USAirways horrible travel day w/ your airlines. My 2:20 flight to Birmingham was Cancelled Flightled w/ no notification so I couldn't get on the 4:05 +9295,negative,"@USAirways I asked if that was SOP, and they said “It is now.” But yet the other 11 flights, nothing. Is this a policy or not?" +9297,negative,@USAirways 24 hrs of traveling and this just welcomes u back home to the US. 4 hr layover and I get to watch it going to wrong destination. +9298,negative,@USAirways it is really embarrassing when asking for complimentary drink/snack detailed here: https://t.co/9zA6xb1h89 & being argued with. +9299,negative,@USAirways I am so disappointed with the service I received with you on my travels to NC these past few days .. you lost my baggage twice. +9301,negative,.@USAirways Have you just given up? +9302,negative,.@USAirways and then you said I could move my Thursday flight for free if I CALL A NUMBER. And then you HANG UP ON ME. +9303,negative,@USAirways Are you not even going to acknowledge that you bumped me from a flight (NOT BECAUSE OF WEATHER I AM IN ARIZONA) +9304,negative,"@USAirways Your ""moveup"" policy really sucks. United has a 24 hour policy for this with status. I was wanting to move up from 5am to 7am..." +9305,positive,Great management of @USAirways twitter account. Thank you. +9306,negative,@USAirways why is it impossible to change / buy preferred seats via your app? +9310,negative,@USAirways why are your customer service department so intent on ignoring my emails and queries? #badservice #usairways +9312,negative,@USAirways your airway is a joke. I have never dealt with worse service +9313,negative,@USAirways great. I just called your fucking phone number and she hung up on me +9314,positive,@USAirways IT HAS BEEN FOUND THANK YOU +9315,negative,@USAirways @hhagerty that's a lie. +9317,negative,@USAirways your customer service # has a recording that says we are to busy to assist and hangs up. Great touch. #poorservice @GMA @CBSNews +9318,negative,@USAirways your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me. +9319,negative,"@USAirways do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted, this is getting old. Update fleet pls!" +9320,negative,@USAirways And you took away my 1st class seat. Love being a Chairman Preferred and assigned row 24 seat B middle seat +9321,negative,@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time. +9322,negative,@USAirways PLANS CHANGED! IS THAT WHAT U CALL NOT BEIN ABLE 2 PARK ON TIME PLANES W A 2 HR LAYOVER N B ABLE 2 MAKE UR CONNECTION! #seriously +9323,negative,@USAirways I have a receipt but no conf # for a Thur flight. When I call for help I was literally hung up on b/c of wait times. Help! +9325,positive,@USAirways THANK YOU for resolving the issue. On direct flight to sfo from @united +9326,negative,@USAirways would help if you flew bigger planes into TLH. All my team mates made it to the training but me. +9327,positive,@USAirways ok thanks +9328,negative,@USAirways no I am trying to get on a plane from Phx to RNO and the gate is saying the flight was downgraded. +9329,negative,@USAirways She was put on hold on that number for a loooooong time too. No help. #lostandforgotten +9330,negative,@USAirways I have never had a more unpleasant travel experience in my life. Now I might not get on my flight till tomorrow? This is insane +9332,negative,"@USAirways awesome... Doors close in 2 minutes, flight leaves in 17 minutes... And the plane just got here. WTH?" +9333,positive,@USAirways I'll check it out when I get to the airport. Thanks. +9334,negative,@USAirways ticket counter people here are not helping and just want to charge more money even after this horrible day. +9335,negative,@USAirways - HA! flight to CTL delayed! Going to miss connection. Can you please transfer me to another airline asap? http://t.co/1XdLbiBClP +9336,positive,"@USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos." +9337,negative,@USAirways on 5:55 flight to CTL to catch 8pm flight to sfo. But empty seats on 4:15 flight which wasn't offered. Awful service continues. +9338,negative,@USAirways I have to fly back to Charlotte out of a different airport. You guys are not very flexible like other airlines. +9339,negative,"@USAirways I checked in ""Standby for 1st Class"" only to find I am ""not on the list"". This merger is a pain." +9340,positive,@USAirways 4 great flights with no delays! Thank you! +9341,negative,@USAirways been on hold for 45 minutes. Is there a better time to call? This is getting ridiculous +9342,negative,@USAirways Your exchange/credit policies are worthless and shadier than the White House. Dissatisfied to the nines right now. +9343,negative,@USAirways honest question - how is a 1-way ticket from Charlotte (your hub) to LAX (2nd biggest city in USA) almost $600????? +9346,negative,@USAirways only happened because u couldn't get us home the next day. #flydelta #flysouthwest #flyjetblue #theyareallbetter #stillnobags +9347,negative,@USAirways I will never fly @USAirways again +9348,negative,@USAirways the exhaustion of traveling n runnin thru the airport and tryin 2rent a car n not killin myself my family or anybody on the road +9349,negative,@USAirways OFFERING to give up my bag which you usually have to force passengers to do. I am in a state of shock. +9350,negative,@USAirways power trip. I felt completely threatened and unsafe and I am so angry. Derrick Bussey. DCA. Would like to reiterate that I was +9351,negative,@USAirways thank you for putting me on a flight that will be leaving Late Flightr than the original flight I was booked on. +9353,positive,@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock... +9355,negative,"@USAirways even if I was the single most unreasonable human being on planet earth, there is no excuse for his treatment of me." +9356,negative,@USAirways you are supposed to be in the business of belong customers; not humiliating them +9357,negative,@USAirways this is no way to treat women. I want someone to contact me and explain how they will make this acceptable. +9358,negative,@USAirways citizen. I fly your airline constantly and am so offended. Derrick Bussey. Now Im crying on this airplane because I'm so upset +9359,negative,@USAirways @united really know how to leave someone stranded after a funeral. Props to you guys. Really making this the perfect Monday. +9360,negative,@USAirways we had a friend there telling the gate attendant and the stewardess what was going on #notourfaultyoudontuseyourgatesright +9362,positive,@USAirways owes Tammy from the Winston-Salem call center for keeping me as a customer! +9363,negative,@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c +9364,negative,@USAirways with such disrespect I cannot even begin to explain. He has an issue with women and he literally yelled at me and pulled me off +9365,negative,@USAirways what happens if it isn't located +9366,negative,@USAirways I want to speak with someone immediately. I am shaking with rage. I offered to hate check my bag and Derrick bussey treated me +9368,negative,@USAirways is okay for u 2 Cancelled Flight change a flight when good 4 u but you cant logistically figure out what 2 do when a plane comes in on time +9369,negative,@USAirways Thanks but when I asked for a change with no cost for you the only desition was nade by computer. Now is Late Flight +9371,negative,@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is. +9372,negative,@USAirways you idiots kept an on time plane on the Tarmac for over an hour forcing us to not be there 10 minutes before. +9373,negative,@USAirways cust svc just let it slip that previous cust svc lied to me about supervisors & corporate ph#. $200 to change a $130 tix? No thx. +9376,negative,@USAirways please fix your reservations phone system. The weather/backup could not possibly be bad for 10 days! #goodgriefpeople +9377,positive,@USAirways I made it! Thanks for the help! +9378,positive,@USAirways - Huge props to Parizad at checkin in Sacramento for her help on Friday to get 3 of us home when other airlines were delayed +9380,negative,@USAirways I have a flight voucher/confirmation code but there is no where for me to enter it on your checkout page while Flight Booking Problems. Pls help +9381,negative,@USAirways 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down! +9382,negative,@USAirways just an FYI I'll be writing registered letters 2 your ceo and those down the line 4 the shameful treatment and reactions we got. +9383,negative,@USAirways you guys Cancelled Flightled two of my flights yesterday and I checked the bag to Huntsville and it went missing in Philly. +9385,negative,"@USAirways customer service failure aside, one would think you guys would care about inaccurate manifests. I'm sure TSA would." +9386,negative,@USAirways I find it funny that @PHLAirport responds but you don't. Your customer service is the worst. #wedontcarebecauseyoupaidalready +9387,negative,@USAirways I get some bs from a guy at the door says door closes 10 minutes before it backs out. Yet I know for a fact it was 5 people short +9388,negative,@USAirways our flight was rebooked with you and we want to change our seats or upgrade to 1st class. Can you help? Phones are down. +9389,negative,@USAirways I need to speak with a customer service agent today between 5-8pm I had an unfortunate incident of discrimination today. +9390,negative,@USAirways @CLTDouglas slowest baggage claim ever +9391,negative,@USAirways Don't blame it on weather. Rep at counter cost me entire day - not weather. Printed Boarding Pass too Late Flight. #TakeResponsibility +9392,negative,@USAirways too Late Flight. +9393,negative,@USAirways delays due to refueling are out of your control? If that's true I never want to fly US Airways again +9394,positive,@USAirways @AmericanAir shout out to Diane at EYW for helping get us home today instead of tomorrow (even if a little Late Flight!) +9395,positive,@USAirways made it! Just! Huge relief - thanks for your help! +9396,negative,@USAirways how about now getting us the rest of our bags please? We only received 2 of 5. Can you help with that? +9397,negative,@usairways im trying to get my dads wheelchair and no one is answering at Dulles.we have tried to call back on.multiple times +9399,positive,"@USAirways - thanks, I hope so. Maybe you can put in a good word for me? ;-)" +9400,negative,@USAirways US 728/Feb 21. Arrive 7 hrs Late Flight; checked car seat missing. No replacement available. Has yet to arrive more than 24 hours Late Flightr. +9401,negative,@USAirways you guys lost my luggage +9402,negative,@USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr. +9403,negative,@USAirways US 728/Feb 21 Hour 6 on plane when US Airways representative Kim Y enters deteriorating picture. Unhelpful with no assurances. +9404,negative,"@USAirways @marvinatorsb thnk you for response,all flights were full, couldn't get out until tmrw, had to Cancelled Flight and go w/other airline" +9405,negative,@USAirways US 728/Feb 21. Ground power shorts again for the third time. Weary German passenger deplanes. Makes me jealous. Auf wiedersehen! +9407,negative,@USAirways thanks but the bags are only 10% of what went wrong. 22 hours from DCA to SAN when there were no weather issues is not acceptable +9409,negative,@USAirways How can I speak to a human? Need 2 find bag delayed 2/21. Website and 800 # are telling me 2 different things! Got hung up on 2x +9410,negative,@USAirways US 728. One water run of the planet's smallest water bottles. Applaud you looking out for the environment. +9411,negative,"@USAirways US 728. Nope, not getting off. 3 hours in the plane. 4 pilot announcements. One water run of the planet's smallest water bottles." +9413,negative,"@USAirways US 728 Uh oh, no gate. Now truck will come to us." +9414,negative,"@USAirways US 728 returned to gate to get ""MEL"" sticker. Oh, look. We heard from pilot! No clue what an MEL sticker is. Anyone?" +9415,negative,@USAirways I spent an hour on the phone with them and got no where at all +9416,negative,"@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment." +9417,negative,"@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard." +9418,negative,@USAirways US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods. +9419,negative,@USAirways Seat 8D on Flight 545 last night is the worst seat I've ever been in. No leg room! #dividendsmember http://t.co/NUhpLNXRIq +9420,negative,@USAirways One of your workers was very rude with us. We can tell you in DM cuz it won't be any good publicity... +9421,negative,"@USAirways US 728 stated their issues as: plane not moving as cargo door open on plane. Umm, ok. A little strange." +9422,negative,@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing +9424,negative,"@USAirways can I speak to a human with some compassion? I wrote an email to discuss my experience and received a generic ""sorry"" email back" +9425,negative,"@USAirways take a look at 1715. All F seats filled, so someone upgraded their friend instead of following rules." +9426,negative,@USAirways back in line at terminal because phone guy couldn't help. One person in front of me 20 min wait again? http://t.co/HQHdAD7fvK +9427,negative,@USAirways So you understand why I'm resorting to Twitter: No help available at gate while this occurred or by phone afterward. +9428,negative,@USAirways going to miss my connection due to another tarmac delay - on US5268 then 4050 - need a flight home today please! +9429,negative,"@USAirways, I'm expecting 400% reimbursement for the unprofessional decisions with US728 on 21 Feb. Check your very full complaint box." +9430,negative,"@USAirways what's the deal with flight 5268 from DCA to PHL? We boarded on time, left the gate a few mins Late Flight and are now sat on Tarmac?" +9431,negative,@USAirways stranding a student trying to get to Birmingham in CLT overnight w/o any help. You can do better than that. @av_duffy +9432,negative,"@usairways really need help asap, so please make it quick. Thx." +9433,negative,@USAirways well that is not going to help. I'vebeen on hold over 3 hrs & my client wants his ff nbr in the record he's elite wAA +9434,negative,@usairways hi. You lost my father's wheelchair. Every time we call we just get voicemail. My dad needs it to go home. Please DM me. +9435,negative,"@USAirways 4 segments, 4/4 delayed. Gnv > CTL . CTL > JAN . JAN > CTL . CTL > GNV. My year off from flying with you guys was the way to go." +9436,negative,@USAirways is charging me $200 to NOT take my flight. Lol. That is the last time I fly with them. +9437,negative,@USAirways yes. It says bag is being delivered. The local number says Not Open. Asked main # for cust service got hung up on. +9438,negative,"@usairways Row 16, flight 634 today if you're looking for specifics! I can run to Home Depot for the WD40 you if you need." +9439,negative,@USAirways seriously buy some WD40 for A319 operating flight 634 from GEG to Phoenix. Every seat squeaks w every shift. Still on ground! +9440,negative,"@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers." +9441,negative,@USAirways why let passengers on board when there was an issue? Over an hour & the pilot doesn't know when we'll leave. +9442,negative,@USAirways anyone there to help? Still on hold... +9443,negative,@USAirways oh yay! Now gate agents decide not to deal with upgrade list and just bump up whoever is closest. +9444,negative,@USAirways site shows on-time but FlightAware site shows delayed. Trying to decide if I get out in this ice to catch FLT 456 to PHX. +9445,negative,@USAirways is the absolute worst airline. 13 women were inconvenienced due to maintenance issues. Stuck all over- no care given. +9446,negative,"@USAirways flights & ""customer relations"" are extremely disappointing. Faced too many problems to type. apology=$25 towards a flight. A JOKE" +9447,negative,@USAirways sitting here in PHL with all of your rude Customer Service Agents! +9448,negative,@USAirways @AmericanAir - Can flight #415 get the paperwork inputted?? We should have taken off an hour .. #sittingontheplane #hungry +9449,negative,@USAirways now on hold with customer care. Wonder if someone will pick up the phone before 5pm. +9450,negative,@USAirways when will FLT 445 get a gate at DEN? Over 20 minutes waiting with no information. +9451,negative,@USAirways lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA. +9452,negative,@USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time. +9453,positive,@USAirways Wow unbelievable how you treat your customers at Puerto Rico airport! 👍 +9454,negative,"@USAirways usually ""sorry"" doesn't involve moving people to middle seats and removing them from upgrade lists. Guess that's a club perk." +9455,negative,@USAirways don't worry. Used own initiative and arriving much earlier than you planned for me +9456,negative,@USAirways nice try at the gate making traveler after traveler put bags in the size guide because you oversold. Sorry #minefits +9457,negative,"@USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight" +9459,negative,"@USAirways booked flight 1mnth ago, seat CONFIRMED, small plane arrived and was not allowed to board bcs no seat, horrible service" +9460,negative,"@USAirways Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost & no ownership from @USAirways" +9461,positive,@USAirways They were breathing very heavily. but were super helpful. Thank you. +9462,negative,"@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody..." +9463,positive,"@USAirways okay, great. Thank you!" +9464,negative,@USAirways now my rebooked connection is delayed. +9465,negative,@USAirways I am in meetings in California and have no luggage!! +9466,negative,@USAirways And the number your agent gave me to call says you are not open? And the main number goes to a computer saying it is delivered? +9467,negative,@USAirways any way to get your call center to answer for a OneWorld award? Whenever try system says too busy and disconnect or endless hold +9468,negative,@USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online? +9469,negative,@USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail +9470,negative,@USAirways how long for a reply +9472,positive,@USAirways it was customer service like I have never seen before! Kudos to your organization. +9473,negative,@USAirways Who intentionally buys a flight with a 10 hour layover? And what kind of airline would charge $200 to fix it? Wow... #usairways +9474,negative,@USAirways how do I get a hold of customer service? I've called multiple times & have been on hold for 30+ mins only to have to hang up +9475,negative,@USAirways is there a # or a time bracket I can call to fix this problem?I've been attempting to fix this contact information issue for days +9476,negative,@USAirways I called the number and they said no one is available to take my call...guys this is insane +9477,negative,.@USAirways Can't book a flight online or over the phone. Your customer service is usually great -- anything you can do to help? +9478,negative,"@USAirways / @AmericanAir was the worst experience I've ever had flying. Rude, delays, Cancelled Flightlations, lack of updates, and wasting our time" +9480,negative,@USAirways called 3x & it says high call volumes call back. At $1 a minute for international calls is there any way someone can contact me? +9481,negative,@USAirways @jhughes1025 grrrrrrrr. Couldn't book a flight via calling either :( +9482,negative,"@USAirways delayed, connection missed, now extended layover how about a lounge pass for PHL. #5077" +9483,negative,"@USAirways Another twist in the plot. Took off from Miami, then had to return due to a unsecured cargo door. most stressful vacation ever." +9484,negative,@USAirways she will be reaching out to you! HARDWORKING mom just trying to do her best! +9488,negative,@USAirways When I check online it states status closed. What does this mean? As I have yet been able to reach a live person... +9489,negative,@USAirways Your system is affected by the weather? +9490,positive,@USAirways we called and were able to get rescheduled. Thank you for the quick responses today!! +9491,negative,@USAirways how do you get your aa frequent flyer number to appear in a USAir reservation?? Frustrating +9492,negative,@USAirways I'm unable to check in for flight 2119 BOS-DCA and haven't heard if flight was Cancelled Flighted/rescheduled. Any updates?? +9493,negative,@USAirways / @AmericanAir don't forget without your customers you would be out of business! #epicfail #usairwaysfail +9495,negative,@USAirways @AmericanAir hey since you f*%#ed my wknd can I have day pass to admirals club or meal coupon or free coke? {blank stare} +9496,negative,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail +9497,negative,"@USAirways I listed my baggage claim number. Have them call me, my number is on the ticket. I had to use Lady Speed Stick this morning." +9498,negative,@USAirways Another dead end. They only handle AA L&F. They gave me the same failed # I already had. 610-362-7498(99) VM full. #lost +9499,negative,@USAirways Houston Gate 17 customer Service needs to treat people with respect. There are hardly people waiting! #chillpill #usairwaysfail +9500,positive,@USAirways over the phone. I called the 6170 number and she picked up almost immediately. +9502,positive,@USAirways 603 & 2705 DFW to PSP thank you! +9503,positive,@USAirways 1899. Thanks +9504,negative,@USAirways what's going on with your website & mobile app??? Help!!! +9505,negative,@USAirways We have submitted the customer relations form and await your response! +9506,negative,"@USAirways That is the height of rudeness, and without question the worst customer service I have ever experienced." +9507,negative,@USAirways I NEED TO *SPEAK* TO SOMEBODY ABOUT A RESERVATION. As in talk to a human being. Yet your computer system puts the phone down on +9509,negative,@USAirways : Premier provider of missed connections! #usairwaysfail +9510,negative,"@USAirways I'm sure the people are working very hard, but the systems should assist with IVR prompting, offering call backs, hold wait times" +9511,negative,@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup +9512,positive,@USAirways FYI your customer service rep Carol is an absolute delight. So pleasant to with with and rebooked me in lightning speed! Thanks! +9513,negative,"@USAirways is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls" +9514,negative,@USAirways no you call me. +9515,negative,@USAirways they told me to call back Late Flightr +9516,negative,@USAirways i will be Cancelled Flighting my us airways credit card and choosing other airlines after my experience this week. +9518,negative,"@USAirways I cant make it to airport, roads are to bad in DFW and no one is answering the phones and the website is down?How do I reschedule" +9519,negative,@USAirways Pilot pleads to let boarding begin for full flight #1937 while waiting for 4th flight attendant. Denied by mission control. Grrrr +9520,negative,@USAirways website isnt working and I cant talk to any1 on the phone to check flight status out of dfw. Roads are awful and cant get there +9521,negative,@USAirways rebooked for Tuesday. Arriving too Late Flight for on Tuesday to start the class. Cancelled Flightled the trip. +9522,negative,@USAirways If my flight is going to be Cancelled Flightled every week I might as well be in business class. +9523,negative,@USAirways 2102 DCA-BOS. Cancelled Flightled after making us wait over an hour. If I fly USAir every week can you upgrade my status proactively? +9524,positive,@USAirways DOMINICK L. at La Guardia airport NYC gives the absolute best customer service! Thanku! Checking in made easy! +9525,negative,@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too +9526,negative,"@USAirways Going to Manchester, UK now i'm going to miss a wedding. You going to rebook that too? Why have you chosen to Cancelled Flight my flight??" +9527,negative,@USAirways if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated. +9528,negative,"@USAirways thanx but this isn't my first rodeo. Done & done yesterday. No results or comm, unless u count status: bags lost & claim filed." +9529,negative,@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com +9530,negative,@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room. +9531,negative,@USAirways or how about power outlets at your seat if you're gonna keep us siting here forever? +9532,negative,@USAirways I would appreciate a call regarding a HORRIBLE experience I had with a gate agent. Was on hold for 39 min and then hung on me. +9534,negative,@USAirways What is going on with flight 1826 from PHL to PHX? 10 mins to estimated departure nobody has board and no update. +9535,negative,@USAirways but my bag is still missing +9536,negative,@USAirways Seriously doubt that as I am still sitting inside at the gate. +9537,negative,"@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted. No meal voucher?" +9538,negative,"@USAirways flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer..." +9540,negative,"@USAirways @AmericanAir call the number listed? sure! by next Friday, I should get a real live person on the line http://t.co/8TJUuM22dD" +9541,negative,@USAirways thanks for Cancelled Flighting flight 5097 today. Now missing required training. Not a happy customer. +9542,negative,@USAirways Strike Three!!! You guys suck!!! +9543,negative,"@USAirways 2 days in a row, not buying it. I suggest you review your policy w respect to unaccompanied minors, should have had a seat on Sun" +9544,negative,@USAirways @AmericanAir ok the app doesn't seem to be working. just use the mobile site... http://t.co/4kLfywwMq1 +9545,negative,"@USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited." +9546,negative,"@USAirways 8 hour delay pho-mia, your airline is bad and getting worse, Foolish for american to merge. You treat your customers like crap" +9547,negative,@USAirways @AmericanAir 28 hours Late Flightr still no email. work supervisor needs documentation to approve last minute vacation day request +9548,negative,@USAirways @AmericanAir 3 hours on hold got rebooked on a new flight yesterday. I asked for a new itinerary/confirmation email to be sent +9549,negative,@USAirways here's to sitting on hold for 4 hrs flight Cancelled Flighted and they disconnect twice. #fend4urself #stranded #diverted +9550,negative,"@USAirways Cancelled Flights flight Tampa to Philadelphia today due to runway conditions yet tonnes of USAirways flights landing there today, explain!" +9551,negative,@USAirways your phone system is not working at all I have been bumped again so now I am at 3 times I need to get out of mco +9552,negative,@USAirways no my flight plans have been delayed until tuesday due to your computer crash +9553,negative,@USAirways 4914 from PHL to BGM. I cannot believe this has happened 2x in under two weeks! +9554,negative,"@USAirways @AmericanAir ""ma'am the doors close 10 mins prior to departure"" ""but I was here 20 mins before?!?"" laughter from the 2 agents" +9555,negative,"@USAirways @AmericanAir at 9:05am after the plane left: ""why were there no agents and why were the doors closed so early?""" +9556,negative,@USAirways I called more than 25 times to redeem mile points and can't get through. You advertise the miles but make them very hard to use! +9557,negative,"@USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents" +9558,negative,@USAirways I need to speak with a live person. I've had it with the recordings. I was told on Sat that we'd have our luggage by yest. +9559,positive,@USAirways Thanks for the information! +9561,positive,@USAirways couldn't be more thankful to your #orf and #dca crews on the ground and in the air today for help with a sick kid and a lost bag! +9562,negative,@USAirways thx for delayed checkin on noon flt to mia then forcing me to take Late Flightr flts which were delayed. Cincy to Miami in 13 hrs! #fast +9563,negative,@USAirways getting extremely frustrated w/ the phone/online service for merging frequent flyer miles. +9564,negative,@USAirways already spent 60 mins today handling this for my minor child. Shame on you for treating a 15 year old girl like this. +9566,negative,"@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable." +9568,negative,@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly +9569,negative,"@USAirways i have never been treated so poorly by an airline in my life, as a military family we do alot of flying.." +9570,negative,@USAirways @AmericanAir - Burned a lot of time and cell minutes working through this flight issue - hopefully we fly home in the morning. +9571,negative,@USAirways you would rather a while plane get exposed to a nasty contagious virus then work wth me to get my flight changed to a Late Flightr date +9573,negative,@USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now.... +9574,negative,@USAirways I've been on hold for 30 minutes and counting. #unacceptable +9575,negative,@USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM +9576,negative,@USAirways I am appalled. My departure with you was all messed up and now on return i am supposed to fly alone with two very sick kids +9577,negative,"@USAirways Will tweet all day until I get +a live cust rep. I will make sure the world knows you don't care about your customers health." +9578,positive,@USAirways Thank you. +9580,negative,@USAirways Decided to be a good sport and give you guys another shot. Flight delayed. Again. +9581,negative,@USAirways @AmericanAir on hold for 8 hours yesterday w/o speaking to an agent on hold again w/ 2 phones ~30 mins let the bashing begin... +9584,negative,@USAirways please fix the very unproductive check in process at @DCA. 20 check in stations and 2 people working them. What a total mess!!!! +9585,negative,@USAirways I will. Is it down or is just me? +9587,positive,@USAirways Your CLT baggage crew deserves a #kudos. I had to run to make my connection. And my bags still made it! #CustomerService +9588,positive,@USAirways Thanks! +9589,negative,@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight +9590,negative,"@USAirways: I relied on US Airways, and that was my mistake. Awful customer experience." +9591,negative,@USAirways Thank you. The website crashing for me. +9592,negative,"@USAirways. On hold 2hrs after my flight was Cancelled Flightled & ""Anthony"" was beyond rude and not helpful! @AmericanAir they're weighing you down." +9593,negative,"@USAirways Will the nightmare ever end? Just found out our flight today is delayed due to ""ground handling delays affecting a prior flight.""" +9594,positive,@USAirways is alright with me. Please give Scott F at BDL a bonus for excellent customer service +9595,negative,"@USAirways : When You've Got to Get There, We've Got Excuses! #usairwaysfail" +9597,negative,"@USAirways first, luggage got stuck in a different city, now I get them back today & one of your employees stole a pair of gloves from me!" +9600,negative,@USAirways sure knows how to pamper customers they strand abroad. #badcustomerservice #fend4yourself #youareonyourown http://t.co/Pw1eudlcZg +9602,negative,@USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail +9604,negative,@USAirways Can you help me with a refund. the phone guy couldn't help. The website won't let me submit a reply. +9605,negative,@USAirways We take Late Flight to a whole new level! +9606,positive,“@USAirways: @hegshmeg O” thank you for that elaborate response +9607,negative,@USAirways You guys are screwing up my trip. Thanks for nothing. #lazy +9609,negative,@usairways Seriously. This is ridiculous. I shouldn't have to wait a hour for my luggage after I land. #wtf +9611,negative,@usairways Why are we waiting 40 min so far for our luggage??? #wannagohome +9612,negative,@USAirways the only time I tweet is to tell you how horrible you're attendants are. Flight 3841 to LGA. I feel in jail +9613,negative,@USAirways hello??? Anyone there? +9614,negative,@USAirways forced sections 4 and 5 to check their carry on. would have packed differently to check my bag. Why even allow it? #pissed +9615,negative,"@USAirways Raleigh to Chicago and no #firstclass upgrade. Must be flying AA 'the screw USAir Elite, after we bailed them out' Airline" +9616,negative,"@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy" +9617,negative,@USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!! +9618,negative,"@USAirways so she has to take a Late Flightr flight booked by her corporate (Disney) travel dept, as your agent offered little help" +9619,negative,@USAirways your computer system went down ok that is understandable but the agents make it worse by not helping her or anyone else +9620,negative,"@USAirways as the employee responsible for social media content, yes u probably do care however the actions from last night say otherwise" +9621,negative,@USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr +9622,negative,"@USAirways. wow, awful customer service." +9623,negative,@USAirways merging with American will negatively affect your quality and integrity. I will no longer fly with you because of it. +9624,negative,@USAirways How many agents do you have working to handle the thousands of calls? +9625,positive,@USAirways YOU ARE THE BEST!!! YOU ARE AMAZING!!! FOLLOW ME PLEASE;)🙏🙏🙏 +9626,negative,@USAirways flight 435 is delayed so will miss connecting flight 457 can you please help with alternate? Thank you. +9628,negative,@USAirways three hour wait and counting waiting for reservations on the phone. Are you serious!? +9629,positive,@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us. +9630,negative,@USAirways What a mess caused by the computer systems. Flight 719 in 3 hours Late Flight and now no gate for us. Est 26 min wait. +9631,negative,"@USAirways Storm or no storm, your customer service is a joke. 6 hour wait time to speak to someone? I will never fly your airline again." +9632,negative,@USAirways you guys have my luggage in San Jose and were supposed to deliver it to my hotel hours ago!! Please contact me. +9633,negative,@USAirways I've flown 6 figured worth of miles in my lifetime. This was my first and last ever flight on US Airways +9634,negative,@USAirways pls get me back to Tallahassee:( no one should ever have to be stranded in Gainesville for this long😒 +9635,negative,@USAirways your a miserable airline and your loss of revenue is a reflection of that. Go extinct. A merger only delays the inevitable +9636,negative,@USAirways What was the point of the merger? Why not just go out of business if your not turning a profit anymore? +9637,negative,@USAirways I love how just to give feedback to this link I have to fill out all my personal info on a form. You guys are the best :) +9638,negative,@USAirways Finally got ahold of an Agent after another hour. Thanks for the follow up. Recommend a call back feature. +9639,negative,@USAirways IS THIS RINGLING BROTHERS BARNUM AND BAILEY??? SHOULD I KEEP MY EYES PEELED FOR THE CLOWN CAR??? +9640,negative,@USAirways not to mention the fact that my flight was delayed BECAUSE YOUR COMPUTERS WERE DOWN +9641,negative,@USAirways cannot add my frequent flyer number on your website. Can you help? +9642,negative,@USAirways how do I get off my plane and wait over an hour and a half to speak to someone about reFlight Booking Problems? +9643,negative,"@USAirways Please don't trivialize me. This is a joke, not a slow day or slow experience" +9644,negative,@USAirways And how do you only have 1 agent at PHX customer service desk when an hour ago the line was over 100 people long? +9645,negative,@USAirways sorry doesn't help. It's midnight PST. How in the hell am I still on hold after 90 minutes on customer service line? +9646,negative,@USAirways Like I thought this was America. When did US Airways start operating under the rules of communist Russia? +9647,negative,@USAirways you guys should be nice and just give your routes to jet blue and southwest. At least they treat their customers properly. +9648,negative,@USAirways But nope! Apparently this is the way you guys do business! I guess I'm flying southwest and her blue from now on. +9649,negative,@USAirways I keep thinking this is a massive practical joke and someone is gonna appear out of thin air and take me to Reno tonight. +9650,negative,@USAirways there's over 50 people in line and only one agent! +9651,negative,"@USAirways And by the way, I'm planning it while I've Ben waiting in the line at customer service in PHX...for over an hour!" +9652,negative,"@USAirways Already planning my local boycott for Washington, D.C. Area." +9653,negative,@USAirways I can legitimately say that I would have rather driven cross country than flown on US Airways. +9654,negative,@USAirways and despite the fact I see you answering all these people on twitter with mundane qs you refuse to answer me! +9655,negative,"@USAirways you guys are the worst airline I've ever dealt with. No notifications, no keeping customers updated. Terrible service" +9656,negative,@USAirways hey guys! Thanks for answering me and thanks for keeping me on hold for an hour on customer service at 12 pm PST! +9658,positive,"@USAirways @landonschott he's fine, he really likes picking his own seat...." +9659,negative,@USAirways is the worst airline to ever travel with. +9660,negative,"@USAirways has to be the most lazy, inconsiderate, and unprofessional airline that I have ever traveled." +9661,negative,@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!! +9662,negative,@USAirways now U horrible people say you have no where for her to sleep? +9663,negative,@USAirways who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight +9664,negative,@USAirways the call hung up on me.. +9665,negative,@USAirways got this message on your site to call about my flight - just gave up after being on hold for 3 HOURS! http://t.co/5cDX2ROAE6 +9666,negative,@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!! +9667,negative,@USAirways yet again your staff in Philadelphia failed to send my luggage home with me. #alwayshappensthere #angrytraveler +9668,negative,@USAirways ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL +9669,negative,Number or email? That's the purpose of sending you a tweet? @USAirways +9670,positive,@USAirways Thank you. I'll do that next time! +9671,negative,@USAirways it still says that I can't check into my flight because the information is incorrect but everything is entered correctly +9672,negative,@USAirways this says it was estimated to leave an hour ago (it hasn't left yet) so thanks for this useful information. #TheWorstAirline +9673,negative,@USAirways your customer service is horrendous. Between the way employees speak customers and their lack of care for problems with flights. +9674,negative,@USAirways had mom sit for 3 hours waiting for a flight they ultimately Cancelled Flighted to give her a Tuesday morning flight...no compensation. Ugh +9675,negative,@USAirways does anyone from your airline know how to do their job? +9676,negative,@USAirways Has To Be THE WORST Airline Of All Time😡😡😡 +9677,negative,@USAirways denied me standby bc of checked bag in cvg 5163 to Phl @ 6..so I had to take delayed 3751 4 hrs Late Flightr...except u lost bag in cvg +9678,negative,@USAirways you reminded me today why I fly @SouthwestAir +9679,positive,@USAirways looks like our bag has been rescued. Thanks! +9680,negative,@USAirways .... I've been trying to get through to book a reservation and the system will not let me through. Day 3 #ridiculous +9681,negative,@USAirways you are the worst. +9682,negative,@USAirways making folks run from gate C29 to A18 to B11 with NO EXPLANATION and zero carts to transfer elderly and handicap. #PHL +9683,negative,@USAirways have been waiting in an airplane for a total of 3 hours to take off between 2 flights today...this usually doesn't happen... +9684,negative,@USAirways not given option for new flight! Why can't we get a plane PHL-MIA? 20years as an #eventprof this is worst travel experience ever +9685,negative,@USAirways doesn't let u do stand by on flight due to checked bag causing u to get in 5 hours Late Flightr only to get to PHL & bag didn't make it +9687,negative,"@USAirways absolutely worst experience of my life at PHL. 6 hrs, 1 failed departure, 3 gates, and ZERO communication or help!!" +9688,negative,"@USAirways @AmericanAir as soon as I call customer service to speak to a representative, I am disconnected" +9689,negative,"@USAirways @AmericanAir have been trying to call customer service since 9pm. After an hour, was disconnected. Spoke to no one" +9690,negative,@USAirways give us no information and an attitude. +9692,negative,@USAirways attendants at the gate. Enjoyed watching the other flight to our destination take off before having a horrible attendant give us +9693,negative,"@USAirways now has stranded is in #Miami without updating any of the departure boards, and once they Cancelled Flightled the flight there was no..." +9694,negative,@USAirways you are absolutely terrible at managing these delays... Been delayed and undelayed and delayed 6 times now. 10 AM office hours. +9695,negative,"@USAirways @AmericanAir have the most rude, unreliable, horrible company with equally rude, unreliable and horrible employees. Stay tuned." +9696,negative,"@USAirways #PHL why does it take an hour to offload bags, especially after taking 30+ min to get a jetway to get off plane after landing?" +9697,negative,"@USAirways flight #703 Philly -> Mia? Bwahahaha! Delayed 5+ hrs, were in the air 30 mins then turned back around. #usairwaysfail" +9698,negative,@USAirways I'm tired of paying for luggage & less than stellar customer service @AmericanAir. #notafanofyourmerger +9699,negative,@USAirways have you heard about the debacle at DCA? What is happening with our New Orleans flight? #wewanttoknow +9700,negative,@USAirways I think it's a little weak sauce you have zero inflight entertainment for a 4 hour flight from Salt Lake to Philadelphia +9701,negative,"@USAirways we flew out, through and into good weather. when we landed, another technical issue with gate. improve service or lose customers" +9702,negative,"@USAirways - is stranding your customers, not reFlight Booking Problems them, and then not answering the phone the way you treat Platinum members?" +9703,negative,@USAirways I made a reservation online but I didn't receive any confirmation email. My bank said the transaction went through. Can u help? +9704,negative,@USAirways This is the worst flying experience of my life. Flight scheduled for departure at 5:44pm from Phl. 5+ hrs Late Flightr guess where I am? +9706,negative,@USAirways any update on this flight?It's more than three hours delayed. Thank you. +9707,negative,"@USAirways @AmericanAir you should partner w/ a different hotel in PHL, the clarion is proving to be very difficult & not customer friendly" +9708,negative,@USAirways truly dissapointed when our flight is delayed and going to miss connection that we are expected to rebook our own flight???????? +9709,negative,"@USAirways - you kind of screwed my day up, at least it was outbound, but you did save it by stranding me in a @RenHotels @MarriottRewards" +9710,negative,@USAirways nightmare trying to get to Costa Rica from PHL today. Stuck in Miami and no one answers at 800 number. +9711,negative,@USAirways @PeterPiatetsky Ummmm I think US Air's computers@were@down for hours - my flight is 3 hours Late Flight. +9712,negative,"@USAirways comedy of errors continues..."" We can't get into our gate, there is a broken down truck in the way"" #fail" +9713,negative,@USAirways Instructions say to CALL. I'm just doing what it said to do. +9714,positive,@USairways Since I am a loyal USAir customer I am sure that they will make this up to me-right now I want to get home & back to work. +9715,negative,@USAirways The fact we did not get notified hindered our ability to look for alternate flights before they were snapped up. +9716,negative,@USAirways you're really fudgin up with all these delays 😡 #justwantmybed +9717,negative,"@USAirways Just discovered that they billed us $300 for the rescheduled flight, which cost me a second day of lost work." +9718,negative,@USAirways Today USAir Cancelled Flightled our rescheduled flight & did not notify us except possibly to our home phone-not helpful since we are in CO +9719,negative,@USAirways and I can't get through on any phones +9720,negative,@USAirways Thanks for ruining my last night of vacation because I have to worry about my flight because y'all don't have record of it +9721,positive,"@USAirways - Janet & my DEN-PHL flight Cancelled Flightled Saturday, USAIR rescheduled automatically & notified us by email at no additional cost." +9722,negative,"@USAirways after 2 hrs of trying to reach real human, finally did and been on hold for 1:36 hrs for out of synch reservation." +9723,negative,@usairways @usair idiots took our plane & gave it to someone else. Fudgers!!!! Flight 799 from Philly to Orlando +9724,negative,@USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope. +9725,negative,"@USAirways delayed 2.5 hours @longbeachairport trying to get to @PHXSkyHarbor; give us an update, please???" +9726,negative,@USAirways @PHLAirport always nice when a customer service manager threatens customers standing in his understaffed lines for the last hour +9727,negative,@USAirways - just passed the 3 hour mark #onholdwith you for THIS call. Gave up after 2.5 this morning. +9728,negative,"@USAirways What is with your lost & found. My wife lost her phone in Philly, & followed your web instructions to call an 800#. No answer." +9731,negative,@USAirways - have dinner reservations in a few minutes -- and I've been trying to get through to you since BREAKFAST. #onholdwith +9732,negative,"@USAirways CLT, please send more than one cust svc rep to your cust svc counter to assist a line out the door. http://t.co/v24QNp3DOi" +9733,negative,@USAirways help! I've been on hold for almost two hours. Trying 2 get home. +9734,negative,"@USAirways ""please call Late Flightr"" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith" +9735,negative,@USAirways been sitting at gate for over 25 min on us 728! What gives??? +9736,negative,@USAirways - I wouldn't need to wait on hold for 6+ hours if your website worked correctly - please respond! +9737,negative,"@USAirways - how do I get an answer to my question? Holding for hours , after 6x getting your message just said you aren't taking calls." +9738,negative,@USAirways why the hell did you overbook a plane when you knew people actually had seat assignments. #inept #uncaring #piss poorplanning +9739,negative,"@USAirways worst service at Reagan Int. I rarely post about a company or service, but I am so annoyed. Not weather reLate Flightd…incompetence." +9740,negative,@USAirways - been on hold for more than 2.5 hours - this after not getting through after 2 hours on hold this morning with no answer - help! +9741,negative,@USAirways So far....my phone wait time is longer than @ABCNetwork's #Oscars coverage. #WhatCustomerService +9742,negative,"@USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual." +9744,negative,@USAirways 45 minute delay for take off and 30 minute wait for checked bags? Really? +9745,negative,@USAirways I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http://t.co/oyLgeao7Y8 +9746,negative,@USAirways why won't you help me get my luggage back? I'm a teen trying to change the world in DC #Flight5182 #usairways +9747,negative,@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&waiting +9748,negative,@USAirways 1st flight with U.S. Air Plane had mechanical issues. Wait 90 minutes for help from customer service. No help from management +9749,negative,"@USAirways flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡" +9750,negative,@USAirways @PHLAirport we don't control your stupidity in not having room to have a plane come in. You better not mess with us now. +9751,negative,@USAirways Interesting you forward compliments but never complaints! World's worst airline #GoingForGreatnessFAIL +9752,negative,"@USAirways - flights 4500 AND 403 delayed for ""crew availability?"" What gives? I'm getting to TPA 2.5 hrs past my scheduled arrival." +9753,negative,"@USAirways how is it that the airport (DCA) and the airline mess up our flights, but also will not cover our hotel costs? At DCA for 5hrs..." +9754,negative,@USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa +9755,positive,@USAirways the entire flight crew on flight 738 from BOS to PHL is doing a wonderful job and making this experience not totally suck. 😊 +9756,negative,@USAirways Can someone please answer my call. I have been waaaaaaiting!!! +9757,negative,@USAirways is holding my luggage hostage from flight 5182 +9758,positive,"@USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly." +9759,negative,"I've been trying to set up my phone interview for days, and hoping the position won't be filled because the link doesn't work. @USAirways" +9761,negative,"@USAirways - had to call to find out I was re-booked tomorrow, why ask for my number an email for day of info" +9762,negative,"@USAirways US AIRWAYS DON'T CARE FOR CUSTOMERS. Worst experience today with US airways.. Myself, wife and toddler" +9763,positive,@USAirways thanks to the whole team for an on-time flight despite inclement weather http://t.co/eQePkkPSXM +9764,negative,"@USAirways your rude staff said"" I don't care that we are out of market place food you're going on vacation and I have to work"" nice huh" +9766,negative,@USAirways got off stand by list and on earlier flight to DCA. What is the status of my checked bag? Was supposed to be on #4047 thanks +9767,negative,@USAirways why does this flight keep getting delayed Late Flightr and Late Flightr? +9769,negative,@USAirways I have contacted them but only got an automated response that won't give me the code. +9771,negative,@USAirways Really a letter that says you will discuss serving drunks more drinks that doesn't help the current situation +9772,positive,"@USAirways great, thank you!" +9773,negative,@USAirways @AmericanAir so does that mean @AmericanAir that you might care about my sister be assaulted on one of your flights +9774,negative,@USAirways on top of that a dozen ppl missed connections and you have ONE person at customer service? Abysmal! +9775,positive,@USAirways it's not often that an airline is so easy to work with. I needed to change my flight time and the attendants at MKE made my day! +9776,negative,@USAirways @AmericanAir how is it possible that someone is drunk they bring a wheelchair for them but you keep serving them +9777,negative,"@USAirways your service at PHL is abysmal. An hour on the runway waiting for a gate, no information anywhere, missed my connection abysmal!" +9778,negative,@USAirways @AmericanAir worst customer service ever how can you let people be assaulted on your flights and do nothing about it +9779,negative,@USAirways @AmericanAir Not providing pilots for your flights: is this a new feature of your merger? #efficencies +9781,negative,@USAirways so I guess you are ok with people being sexually assaulted on your flights nice customer service +9782,negative,@USAirways PLEASE HELP need our plane to wait to go to #ELMIRA on Tarmac over an hr baggage took 45 and still not here thru customs +9783,negative,@USAirways @AmericanAir USAIR #703 has returned to PHL due to issues with the fire detectors. What happens next? +9784,negative,"@USAirways ur specialist said they would talk to the stewardess about not serving drunks drinks, REALLY how does that help" +9785,negative,"@USAirways what is wrong in Boston? Why are only your plains not leaving tonight? Son needs to get back to state college, PA" +9786,negative,@USAirways over two hours on hold to talk to an agent..then it disconnects me. been trying for two days! Wtf! Hire some CSRs u make $ now +9787,negative,@USAirways so you don't have a pilot now for #clt ✈ #ord for at least another hour. Why on earth would you board the plane? Makes no sense! +9788,negative,@USAirways flight 2120. Please get us a flight plan already. How is this an issue in 21st century? +9789,negative,"@USAirways #fail when the inbound flight arrives after the scheduled outbound departure, and still ""on time"" http://t.co/k0MHZrJF6e" +9790,negative,@USAirways thanks for three Cancelled Flightled flight and making us go from raleigh to charlote to lexington to philly. istead of raleigh to philly +9791,negative,"@USAirways rant cont... To top it all off, rescheduled flight to TPA at 10:10 is already delayed. How can they be that bad?" +9792,negative,@USAirways Can you advise on what's happening with departure delays from CLT? +9794,negative,@USAirways @AmericanAir. delay and mechanical issues on both my weekend flights. Ridiculous. Will tweet as long as we are delayed +9795,positive,@USAirways Another great flight #FunFlightAttendants. Thanks for showing my dad wonderful customer service. #flt635 #LAX #PHX #SundayFunday +9796,negative,@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight +9797,negative,@USAirways @PHLAirport can you pm me w answer if flt to 4278 is still on time. Been on ground over an hr w no gate. Need help. Pls +9798,negative,@USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent +9799,negative,@USAirways @PHLAirport this is the reason I avoid @PHLAirport and @USAirways like the plague. Glad to see this merger is working well. #dumb +9800,negative,@USAirways @AmericanAir Any word on accommodations for the passengers on US 746 when they arrive in Charlotte? Lot of tired passengers here +9801,positive,"@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!" +9802,negative,@USAirways hire smarter IT people if your systems keep crashing instead of some of the mooks you man some of these airports with. #goDelta +9803,negative,@USAirways flight 614 keeps telling a few more mins to take off its been an hour. First time with you not the best #lies #brokenpromises +9804,negative,@USAirways what is wrong with you guys and your inability to get planes in and out of Philly on time. Our pilot gave us a answer that was bs +9805,negative,@USAirways you guys have to be the worst. We are flying into Philadelphia and have only two jetways available for an on time plane.#pisspoor +9807,negative,@USAirways where's our luggage? Been waiting more than an hour! Flight 2118. +9809,negative,@USAirways You suck in Philadelphia. Let us off this plane! #phl +9810,negative,"@USAirways @AmericanAir pissing off thousands of East coast customers. When the delay is longer than the flight, you = fail" +9812,negative,@USAirways 2 hours and counting. ..what kind of travel voucher do I get for this?? +9813,negative,"@USAirways we've been waiting at the gate for 2 hrs, why are we now waiting to stow the luggage?" +9814,negative,"@USAirways That's 1h 10m waiting to get my bag, 1h40m of flight delays, plus the 2hrs of delay I had on the way out. Never flying you again." +9815,negative,@USAirways #stuck in Florida with no flights... Service sucks here. #nofood #nodrinks #nohelp +9816,negative,"@USAirways - why can't the gate agent on flight #759 provide an update? Seriously, this is ridiculous how long people have been waiting" +9817,negative,@USAirways your IVR hung up on me because of high call volume? I need help. Call me +9818,negative,"@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT." +9820,negative,@USAirways pilot for flight 729 didn't show until after departure ⌚️ & now there's a broken computer. Next time flying @United. #ALWAYSLate Flight +9822,negative,@USAirways it's flt 4827 to ELM - still no gate and still have to make it thru customs +9823,negative,@USAirways @AmericanAir According to your costumer support your website is holding my money hostage and you cant do anything about it.. +9824,negative,"@USAirways any way to tell our gate we are going? Stuck on tarmack, int'l flt FLT 878 going to ELM Gate F6" +9825,negative,"@USAirways sucks. Delayed my mom's flight 2X, Cancelled Flightled it, delayed her flight again today,all for mech. issues.She had 2 sleep in airport!" +9826,negative,@USAirways when your routing system goes down which grounds all your long haul flights you should think about a #failover plan +9827,negative,@USAirways @Truthh4 they didn't give you the wifi password? Smh +9828,negative,@USAirways @AmericanAir Sitting at the gate on Flight 719 for an hour due to computers being down. What backup plan is in place for this?? +9829,negative,@USAirways ...was Cancelled Flightled and now I need to locate my baggage +9830,negative,@USAirways I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my 8am flight to Hayden/steamboat +9832,negative,@USAirways what is going on with the computers? Why is my flight grounded? Why does your airline suck so much? #UnansweredQuestions +9833,negative,@USAirways @AmericanAir 2hrs Late Flightr finally taking off😂😂😂 +9834,negative,"@USAirways holding your passengers hostage during your computer crash is not customer friendly, let us off the plane or get us moving" +9835,negative,@USAirways been on hold for over and hour now. +9836,negative,@USAirways pilot tells me that all @AmericanAir and US Airways flights across the country have stopped due to a computer system failure. +9837,negative,@USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now. +9838,negative,@USAirways @AmericanAir will one of you please answer the phone? +9839,negative,@USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not? +9840,negative,"@USAirways stuck at the gate in Charlotte, NC waiting for ""release papers"" and a fix for a broken computer system." +9841,negative,@USAirways Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed? +9842,negative,@USAirways not Cancelled Flightling #837 because you don't want to put us in a hotel for night is our guess +9844,negative,@USAirways really? 8 hr delay in Virgin Island and not even a food voucher. +9845,negative,@usairways the. Worst. Ever. #dca #customerservice +9846,negative,@USAirways 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice +9847,negative,@USAirways printer problems causing us to sit on the runway for 45 mins. Get it together. +9848,negative,@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time. +9849,negative,@USAirways can you please help me find my luggage since you're the one who lost it? Your customer service SUCKS. +9850,negative,@USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA +9851,negative,"@USAirways @AuroraBIZ check your bag, @PHLAirport bag handlers broke into my suitcase and stole my camera, bag was returned in a trash bag" +9852,negative,@usairways hopefully your crappy service improves as u become @americanairlines #angryairtravel #winterstorm +9853,negative,@usairways 2 people working the counter at #dca? Massive lines. Poorly played. #winterstorm +9855,negative,@USAirways @USAirwaysCenter My lost bag lands in Hartford at 639p tonight. Will it be delivered to Danbury CT tonight? +9857,negative,@USAirways who do I contact about my awful experience I had 2/15/15 with @USAirways Flight 713 BUF-CLT? +9858,negative,@USAirways @AmericanAir nvm my bad it's been an hour and a half #thanks +9859,negative,@USAirways after a crappy flight due to delays and rude staff members I'm happy to report after paying $25 to check my luggage it's ruined +9860,negative,@USAirways always letting me down. 👊 +9861,positive,@USAirways please keep Emily at you gso airport ticketing on staff she is amazing +9862,negative,"@usairways I don't understand why I can't get my missing miles? I was on the flight, it was in my Dividend Miles Account… #help" +9863,negative,"@USAirways can't seem to find the pilots for our 6pm flight, never seen anything like it before #drunkpilots http://t.co/Zira2z3UDc" +9864,negative,@USAirways really? No meal vouchers for a 7 hour flight delay out of Virgin Islands... +9865,negative,@USAirways but the automated message says the line is too busy to join the queue! #stuckintheloop +9866,negative,"@usairways HI again! How you suggested I contacted u via phone, sent a mail with the original ticket & the result: http://t.co/214i0RTIH4" +9867,negative,"@USAirways stuck on the ramp at DCA, US Air computer system crashed...everywhere." +9868,negative,@USAirways #flight2031 the flight to Hell +9869,negative,"@USAirways Gave up after more than 2 hours on hold. Still need that receipt; last time it was promised, it never arrived. Help?!" +9870,negative,@USAirways @AmericanAir just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. #us2146 to #aa2924 +9871,negative,"@USAirways told me I deserved to be delayed because I booked the last flight and then I hear ""the only inconvience is missing your flight""" +9873,negative,"@USAirways flight 2031, worst experience we've ever had on a flight. Regretting opening their air miles card #hotterandlongerthanhell" +9874,negative,@USAirways hello! I never received a confirmation code for my flights (though they are confirmed--so says the automated reply). Any ideas? +9875,negative,@USAirways 5 hours on the phone waiting for a call back to find my luggage #shameonyou +9876,negative,@USAirways ... What's going on at @PHLAirport ?! I've been sitting at the gate for 45minutes. +9877,negative,@USAirways 799 from AMS to PHL today- 3 of 4 flight attendants were downright rude and hostile and made the 8+ hour flight even worse. +9878,negative,@USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways +9880,negative,@USAirways what's the deal with the flight computer network? +9881,negative,@USAirways does anyone actually work at the dividend miles department? http://t.co/BgtJFmnEOT +9882,negative,@USAirways No flights out of Philly because of system wide tech issue. @CBSPhilly +9883,negative,@USAirways Huge system problems at DCA.Manual check in; flight boarded but sitting at gate due to system issues. Frustrated Chairman member +9884,negative,"@USAirways epic fail @ CLT ystrdy w/Cancelled Flightled flights. No staff, no communication & no refund for unused portion of tix. Keep it classy guys" +9885,negative,@USAirways i have been tryng to rsrv a flight over the phone over the past 4 days and keep getting an automated message to call back?!?!?! +9886,negative,@USAirways @AmericanAir Just got off Int. Flight #799. Your Intentionally rude staff made for a horrible 8hr+ flight on an unsuitable plane. +9887,negative,@USAirways on plane from BOS to CLT for 60 mins. Still at gate. Crew says system-wide computers preventing paperwork. Any info you can give? +9888,negative,@USAirways will you hold #475 today for connecting passengers coming from delayed flights? +9889,positive,@USAirways provided the best service for me today! Thank you so much :) +9890,negative,@USAirways Can you guys please give an update? Been sitting on Tarmac on flight 601 yet the website still says it's on time? +9891,negative,@USAirways - flight was Cancelled Flightled to Buf today. Waited in line for 2+ hrs & cus service was rude. No flight until Tues. Need to get to ROC. +9892,negative,@USAirways Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail +9893,negative,"@USAirways his name is Rett Cavan, he has a gofundme page, and is going to take his last breath tonight. This airline only cares about money" +9894,negative,@USAirways that you would let us just switch to a different set of flights so we could spend time with the family after he passes away... +9895,negative,@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted +9896,negative,"@USAirways Best part was hearing the attendant give a voucher to person next to me for hotel at BGR. Then my guy saying ""we don't do that""" +9897,negative,@USAirways horrible cust service exp at DIA today. Wife waited 3 hrs on the plane b/f flight 695 was Cancelled Flightled. Still waiting for bags. +9898,negative,@USAirways is really good at deferring responsibility. +9899,negative,@USAirways thank you so much for asking us to pay $700 to switch to a different flight so I could spend more time with my dying nephew. +9900,negative,"@USAirways @AmericanAir @GMA could not have had a worse airline experience. Rude, unhelpful, got yelled at😳. @JetBlue need your help" +9901,negative,"@USAirways please help! No bags, no way to get through to customer service since 8AM this morning! Help!!" +9902,negative,@USAirways I do but the real ? Is why your staff can behave offensively. Flight 699. Please look into it. Message me if you want particulars +9904,negative,@usairways @AmericanAir LAX connect from term 6 to term 4. 55min layover due to delay. US755-AA2595. Is this realistic? Can 2595 be held? +9906,negative,@USAirways I left an item on plane BOS-PHL on Friday. I've called PHL US Airways # & left 6 msgs. No return call what to do at this point. +9907,negative,@USAirways What a great way to kick someone when they are down. Cancelled Flight a noon flight and rebook me on one two hours south from here tomorrow +9908,negative,@USAirways thanks for making me check my bag when the space was empty and to the flight attendant for the dirty look http://t.co/9rx5HOmM25 +9909,negative,@USAirways so apparently all of your computers crashed at BWI? Any update on when flights will be moving? +9910,negative,@USAirways made it to the Bahamas for work but my luggage didn't. I know #travel happens but is there anyway I can get more help/info? +9911,negative,"@USAirways 24 hrs Late Flightr still not home. Hotel, rental car etc with a 5 yr old, what happened to ""customer service is our first priority""" +9913,negative,"@USAirways Cancelled Flights my flight to NY 3 times, then once I make it here they decided for S&Gs they'll Cancelled Flight my return flight too. Thanks." +9915,negative,@USAirways On hold for >70 mins on my 3rd attempt just to get a receipt showing change fees for an upcoming flight. Please help! +9916,negative,@USAirways Everyone on Flight 669 from LAX to RDU enjoyed waiting an hour & a half in baggage claim for their bags just now +9918,negative,@USAirways CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE. +9919,negative,@USAirways #usairways Raleigh NC; baggage carousel staff were aggressive towards people waiting 1 1/2 hrs for bags. Flight 699 +9921,negative,@USAirways on hold for 2+ hours.. Can I book using a Take Flight voucher online?? +9922,negative,@USAirways when do we get our baggages? @usaireays 699 LA to RDU http://t.co/vU5lBZXtRX +9923,negative,@USAirways has the WORST customer service and their flights are always delayed +9924,negative,@USAirways if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul +9925,positive,"@USAirways despite mechanical issues and many delays followed by a Cancelled Flightlation, still getting to Vegas thanks to great gate agents!" +9926,negative,@USAirways US Airlines 699 LA to RDU is holding onto baggages for an hour already and everyone is still waiting!? +9927,negative,@USAirways we've now learned to never fly with u again. You've lost 16 customers from our group + the hundreds more from our company +9928,negative,@USAirways spoke with your reps in NH and PA. Very poor communications. Bags still sitting in Philly. TRAIN YOUR STAFF +9929,negative,@USAirways thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights +9930,negative,@USAirways I tried reaching out to you guys I'm running out time and patience I just want my flight to be honor and I want a confirmation! +9932,negative,@USAirways and after six hours even the gate agent got fed up and left us all on line in front of an empty desk. Stay classy US Air. +9933,negative,@USAirways how do you lose a pilot???? +9934,negative,@USAirways the ads on your phone systems when waiting for a rep is the most annoying thing ever especially when waiting for over 10 mins... +9935,negative,@USAirways @AmericanAir we are missing our connection due to delay out of LAS. What are we supposed to do now? +9936,negative,@USAirways #695 might have been Cancelled Flighted? mechanical issue. 6 hours Late Flightr 100 people still waiting and Zero information. Please send help. +9937,negative,"@USAirways 6 hours, no agent. Should I keep waiting?" +9938,negative,@USAirways how hard is it to unload bags in order of arrival? 45 mins and counting for flight 699 +9939,negative,"@USAirways is it policy to tell customers ""We can't help you?"" I'm sorry but this is unacceptable" +9940,negative,@USAirways thank you for correctly interpreting my last tweet as non sarcastic and delaying my flight again. YYZ Terminal 3 dance party? +9941,negative,"@USAirways ""We can't help you. We don't put people up in hotels when you miss a flight it's against policy.""" +9942,negative,"@USAirways my friends at KPHL were told by your rep ""if it were me I woulda just gone home this am and tried again tomorrow."" 1/2" +9943,positive,@USAirways Ann Marie at LGA is the best ticket agent ever! #excellentcustomerservice +9944,negative,@USAirways wasted a day of my vacation after problems with not one but two planes... #waitinginphilly #flight838 +9945,negative,@USAirways it's unacceptable the way your agents at the gate treat paying customers!!! +9947,negative,@USAirways more like USDELAY-ways. Another long 'paperwork' reLate Flightd delay - Friday in Charlotte. Today in Philly. #letsgoalready +9948,negative,@USAirways your customer service at CLT is terrible!!! My flight was delayed from JFK for 2 hours! Get to CLT to horrid customer service! +9949,negative,"@USAirways flight 2022 out of Phil, no update and was supposed to leave 15 minutes ago. Sitting in airport, wondering#irritated" +9950,negative,"@USAirways Flight 4454 aircraft at gate, but no crew? Will be 2+ hours Late Flight to destination. Come on!" +9951,negative,@USAirways Please can someone contact me regarding my missing bag? It has been 3 days. Online tracking shows nothing. +9952,negative,@USAirways 3818 delayed. blue skies all over. #whyisusairALWAYSDELAYED??? +9953,negative,@USAirways Ill never fly you again due to the emotional & financial stress you have caused me because of one of your staff members errors. +9954,negative,@USAirways where are my bags? +9955,negative,"@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up. #neveragain" +9957,negative,@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!?? +9959,negative,@USAirways thanks for being so bad you make a two day train trip look appealing!! +9960,negative,@USAirways you have got to be kidding me! No info on 4565 from DCA to BGR and your phone line tells me to call back Late Flightr? +9961,negative,@USAirways Its pretty ridiculous that at PHX sky harbor you have 4 (!) employees working check in on a SUNDAY afternoon. 30 min & counting.. +9962,negative,@USAirways Really hoping I don't get charged for this flight because they couldn't handle the influx of calls. Bummer. +9963,negative,@usairways I have been on hold for over 3 hours. Please help! http://t.co/tyXAZtMQ1U +9964,negative,"@USAirways I promise, if I can help it I will nvr fly w/u again. Even if I have 2 pay more $$$ 2 fly w/ sum1 else #badcustomerservice" +9965,negative,@USAirways yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u & this is how u treat ur customers? +9966,negative,@USAirways I have nothing but issues when I fly w/u what's up w/that?! #travel #vacation #awful +9968,negative,@USAirways customer service fail... Todays experience will ensure I do my best NEVER to utilize you again... +9969,negative,@USAirways -- I've been on hold 40 mins to Cancelled Flight my reservation for this afternoon. Is there another way? Web tells me to call. +9970,negative,"@USAirways suggest you failures make a HUGE donation to @the_USO Charlotte, NC as THEY provided GREAT customer service today, unlike you." +9971,negative,@USAirways this is how concerned your gate attendants at C26 are this afternoon. #nocommunication #nocrew http://t.co/hFjYN2vtVj +9972,negative,@USAirways 2nd plane forced to get off due to mech and wait for 3rd need housing and meals in STT need help b4 we arrive at STT please +9973,negative,@USAirways I need an actual person in customer relations for a refund. What # can I call? I will dispute this charge on my credit card. +9974,negative,"@USAirways this is my 2nd attempt to call US airways dividend miles, 52 minutes no help hung up - #usairways #BS http://t.co/GiEnNyqN22" +9975,negative,"@USAirways @ClaudOakeshott don't need this link, after getting a person u now say u don't know where bags are. Lost on a nonstop phx to jfk." +9976,negative,@USAirways is absolute crap this week!! +9978,negative,".@USAirways trying to get a partner PNR, and have spent more than 1 hour on hold. I know its snowing somewhere, but this is awful" +9979,negative,@USAirways on the phone over an hour waiting for customer service got wrong fight information cost us 6 hours from trip. Frustrating!!! +9980,negative,@USAirways @united each says the other has my luggage. On hold almost 3.5 hrs with @USAirways. @united hung up 3x. http://t.co/dr5oCtp1DY +9981,negative,@USAirways Just Cancelled Flight every flight I have why don't you. +9982,negative,"@usairways Is your reservation phone number working? Called 10x in the last 3 days, and haven’t gotten through." +9983,negative,"@USAirways @AmericanAir as a Gold Dividends member, why can't I get anyone on phone to handle my Cancelled Flighted American flight tonight 😡" +9984,negative,@USAirways really nigga.. Ur a fuck boy +9985,negative,"@USAirways I sympathize re:weather issues, but when times get tough, call in more folks. Over two hours on hold for 4-minute fix. #FAIL" +9987,negative,@USAirways i will be on this plane while on the ground longer than i will be in the air. US5235 +9988,negative,"@USAirways has failed me all day long, should I blame it on @AmericanAir ?" +9990,negative,@USAirways 1 hour and counting on hold :( why? http://t.co/clOB5qwMXR +9991,negative,@USAirways you Cancelled Flighted & rescheduled my flight & still getting updates & can't find my current flight on my account http://t.co/8Je1h3666w +9992,negative,@USAirways now after an hour on the plane and knowing of a maint issue ahead of time they just announced another 30 mins. Y r we on plane? +9993,negative,@USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there? +9994,negative,"@USAirways Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me." +9995,negative,@USAirways @AmericanAir seriously with all the service issues you are having right now this is what you decide to tweet?? Unbelievable +9996,negative,@USAirways Flight 4210 been sitting @Bradley_Airport gate 27 for 10 min w door open since we arrived. Still no jet bridge. Can someone help? +9997,positive,@USAirways new F/As from DFW to CLT this morning did a great job. Well Done! +9998,negative,@USAirways why have me board a plane knowing there is a maint issue? US5235. +10000,negative,@USAirways waiting all day at ATL since flight this am Cancelled Flightled. 1 standby told no seats and group of 15 shows up Late Flight and gets on to PHL +10001,negative,@USAirways the link doesn't work.. +10002,negative,@USAirways spent 1.5 hours in line trying to get on a flight home tonight only for it to be Cancelled Flightled an hour Late Flightr. Not even snowing at DCA +10003,negative,@USAirways flight 838 now leaving after 6 hour mechanical delay. Need lodging voucher and meals tonight in st Thomas who do I see? +10004,negative,@USAirways care to elaborate on why CHA to DCA is Cancelled Flightled this evening? +10005,negative,@USAirways help im falling out of one of your planes +10006,negative,"@USAirways this has been my WORST flying experience with you guys, you need to do better" +10007,negative,@USAirways going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated +10008,negative,@USAirways never flying you guys again. your customer service is awful +10009,negative,@USAirways telling a man theres NO FLIGHTS for the next 10 hrs!!! NO standby! NOTHING! NO OPTIONS! trying to get to sick child! #FireVan! +10010,negative,@USAirways missing our connection due to delay out of @LAS. Told not looking good for tmrw either. We will be stuck in #CLT. Help! +10011,negative,@USAirways UR employee named VAN @ ticket counter in #Philadelphia. EXTREMELY RUDE! a Father trying to get home to sick kid missed flight. +10012,negative,@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website. +10013,negative,@USAirways and no offers to provide us with a hotel or anything for a flight that is over 19 hours away! +10014,negative,@USAirways now you just hang up on me. I’m starting to think this is personal! +10015,positive,"@USAirways Painless and effortless flight from Indy to PHL... Our flight attendant, Tory, was fantastic. Give that lady a raise ASAP!" +10016,negative,@USAirways in 140 characters? Yea right. Thanks for patronizing. +10017,negative,"@USAirways 30 min delay for mechanics to replace rivets. 30 mins Late Flightr, turns out mechanics had wrong size rivets. 35 more mins. Pathetic" +10018,negative,@USAirways would love it if you could get my wife home sometime soon - she has been stuck in Orlando and now stuck in philly for too long +10019,negative,@USAirways churn rate increasing by the second +10020,negative,@USAirways I've been on hold at the reservations desk for 3 hours. HELP!!!! +10021,negative,@USAirways your service in Philly is unacceptable. Look into better service✌️ a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj +10022,negative,"@USAirways Its not just PHL, at BTV today made to deplane because ""it's Sunday and we don't know if maintenance will be available""" +10023,negative,@USAirways are there such things as non-delayed flights or na? Get your shit together and get me out of here +10024,negative,"@USAirways After today,no reason 4 anyone to not approve merger with @AmericanAir,other airlines have no reason to fear losing business to U" +10026,negative,"@USAirways your customer service in Philly is deplorable, rude & unprofessional gate agents after delays & Cancelled Flightations #takingthistothetop" +10028,negative,@USAirways should look into better service✌️ +10029,negative,@USAirways your mobile app is horrible! Needs a major overhaul +10030,negative,@USAirways you should get better employees✌️ +10031,negative,"@USAirways stuck on Tarmac for 30 mins at PHL waiting for someone to load baggage,ridiculous http://t.co/BRCsjBxG2s" +10032,negative,@USAirways next time you promise an ontime departure you should stick to it instead of stuffing us in this sweat box with no air +10033,negative,@USAirways @MrRenevendez I've been trying to contact them for 24 hours already! Yesterday I waited 7 hours today 5+! http://t.co/gn30p75KqB +10034,negative,"@USAirways Yes, there is horrible snow. But seriously, can you not hire more people to answer the phones? Competitor have call back numbers." +10036,negative,@USAirways final count 3 hours 24 minutes on hold to be told I need to log in to U.S. Airways website and there was nothing else to be done +10038,negative,@USAirways 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!! +10039,negative,@USAirways @ClaudOakeshott how about a link that works pls Nothing but complete frustration w usair last 12 hrs +10040,negative,@USAirways That link doesn't work on mobile. +10042,negative,@USAirways quit being cheap and hire some call center employees. It shouldn't take half a day to call you +10043,negative,@usairways Cancelled Flighted and rescheduled. said I'd have to pay $75 for earlier flight at next gate. Today @delta proactively offered same for $0 +10044,negative,@USAirways @corybronze INCONVENIENCE? Are you people freaking nuts? This guy has TWO KIDS WITH HIM and you STRAND him in an airport! #FAIL +10045,negative,@USAirways on delayed flight from Phil to stt and looks like we'll miss the car ferry to at john where our lodging is. Help with housing? +10046,negative,@USAirways @TheHaileyTate Another blatant lie from @USAirways +10047,negative,@USAirways Round Two of being THE worst airline ever. +10048,negative,@USAirways I have been trying to get through to a representative for 7 hours aboout my Cancelled Flightled flight. Have you simply given up? +10049,negative,@USAirways @JosephTReis Can't believe advice to call customer service. I was on hold for 3 hrs this morning and finally gave up. +10050,negative,@USAirways pretty upset I drove from Philly to MHtT still no info on my bags. What's the deal! +10051,negative,@USAirways is the @comcast of airlines #2hrs35minOnHold +10052,negative,@USAirways No thank you. @AmericanAir was responsive & I found alternate travel home. +10053,negative,@USAirways luggage and contents destroyed both on outbound trip last week&inbound lastnight in philadelphia #Careless +10054,negative,@USAirways all these planes sitting here and no one going home. #usairwaysfail http://t.co/jN3V3k3qGv +10055,negative,@USAirways @JosephTReis Dont bother. They dont pick up the phone. Worst customer service going +10056,negative,"@USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay..." +10057,negative,@USAirways might possibly be THE WORST airline ever! I think it's time to brush up on customer service! #sorude +10058,negative,"@USAirways , I am embarrassed for us air and their inability to manage during weather delays.handling of # 4435 is an example" +10059,negative,@USAirways are the bags off Flight 1898 CLT to JFK? We landed last night just before midnight. +10060,negative,@USAirways not impressed with your customer service. everyone has been unhelpful and incredibly rude. +10061,negative,@USAirways 45 minutes and moved two feet in BZE. 👎 http://t.co/AwGjkjIIac +10062,negative,@USAirways on hold 2 hours 54 minutes. What's going on? +10063,negative,@USAirways NOW they're not even accepting calls AT ALL! Come on. +10064,negative,@USAirways WORST customer service ever!!! +10065,negative,@USAirways Three hour delay from Miami to London. None of the other flights today are delayed. Put me on another flight! +10066,negative,@USAirways there is no extreme weather in Miami. Pick up the phone. Hire more people. +10067,negative,@USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom +10068,negative,@USAirways Uh yeah. Flight boarded & now 1 hr Late Flightr we still sit. Update on 4435 to DCA? +10069,negative,"@USAirways can you get me home to Syracuse? After 6 Cancelled Flightled flights, one re routing three of us are sitting in Charlotte" +10070,negative,@USAirways @British_Airways three hour flight delay. On the phone for 45min and counting. +10071,negative,@USAirways just informed of three hour delay. Pick up the phone and get me on another flight! +10072,negative,@USAirways needs to hire more people http://t.co/3LPVFhKy2F +10073,negative,@USAirways if I try and call your reservations line will someone answer the phone now or will I be on hold for an hour again? +10075,negative,@USairways E190 lands without nose gear in Houston - @Flightglobal http://t.co/Yf9NhMwyFF +10076,negative,@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight? +10077,negative,@USAirways I tried calling for yet another delayed flight and was told the phone line couldn't handle the volume and was hung up on. Twice. +10078,negative,"@USAirways, I know you're dealing with the weather, but @PHLAirport is a hot mess. Pls send reinforcements" +10079,negative,@usairways 2+ hr wait & really bad exp @PHLAirport. luggage won't arrive w/ me Do I really have 2go back LAS airport 2 pick up when arrives? +10080,positive,@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today. Almost there! +10081,negative,@USAirways flight 1735 sitting fully loaded for over an hour. Air conditioning barely working :-( +10082,negative,"@usairways on hold for TWO HOURS now, pick up the PHONEEEEE" +10083,negative,@usairways 3rd time cut off after 10+ minutes on hold with Chairmans desk?!??? Wth how are we supposed to rebook Cancelled Flightled flights?!?!? +10084,negative,@USAirways where's my bag? In line 200 deep at DCA. Agents say call 800 #. 800# says talk to agents. Abysmal customer service +10085,negative,@USAirways 4097 DCA to BNA. Just told they need to do 1.5 hrs worth of maintenance. Was supposed to leave at 8:50 am. [sigh] +10086,negative,@USAirways why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating +10087,negative,"@USAirways any updates on Flt 1848, here at the gate and they have no expected time of departure" +10088,negative,@USAirways this travel day sucks but Malcome K at gate 39 rocks. This guy is the brand you want to be. Replicate his approach and style. +10089,negative,"@USAirways was on hold for four hours, never got connected. Came to the airport and your rep essentially told me and everyone else to screw" +10090,negative,@USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated +10091,negative,@USAirways Been on hold 2.5 hours now! System hung up on me twice after an hour holding. :( Trying 2 correct online Flight Booking Problems error. #unhappy +10093,negative,@USAirways No one answers your reservation phone line. I need to book travel with a companion certificate. How do I get through?!!! +10094,negative,@USAirways You suck!! Do you even know the meaning of contingency plan????? +10095,negative,@USAirways now in a black hole of your phone system +10096,negative,@USAirways using all of my monthly minute on hold with you assholes +10097,negative,"@USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob" +10098,negative,@USAirways 3rd connecting flight delayed but still cannot make it & still unable to speak to a real person +10099,positive,"@USAirways I finally spoke to a person. Despite the mind boggling wait time, the rep was very pleasant and very helpful. Kudos to her." +10101,negative,"@USAirways worse experience. Clt to DC. Oversold by 20, lost CARRY ON luggage.Cancelled Flightled connecting flight to NYC. #flydelta" +10102,negative,@USAirways color me confused but why would i need to call and do this. Update your procedures and policies. You can see who is connecting +10103,negative,@USAirways I packed a carry on for a reason. Thanks for making me check it. I hoped for better customer service in CLE also. #nothappy +10105,negative,@USAirways your service sucks. +10106,negative,@USAirways Past tense re help. No more. It’s been even more miserable than usual at CLT. +10107,negative,"@USAirways first flight Cancelled Flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me" +10108,negative,@USAirways now you don't know where my luggage is? Seriously? +10109,negative,@USAirways I waited customer service 32 minutes on the phone w/o response. Had to hung up in the end since my battery died due to waiting! +10110,negative,@USAirways F623 DEN:PHX impressive lack of concern by 1hr+ Late Flight flight attndt wrecking havoc on customer travel #smugsmirk #norush +10111,negative,@USAirways was on the phone for over an hour waiting without an answer. 😩 +10112,negative,@USAirways a member of your staff at PHL just gave us excellent customer care. Shame the same couldn't be said for the past 24 hours. +10113,negative,@USAirways I got rebooked at 3am after they woke me up just tried to call twice and got hung up on. Worst customer service. +10115,negative,"@USAirways @ALfamilyoffour maybe if there was anyone answering the phone they would. ""Please call back Late Flightr"".For 18 hours? Not good enough" +10116,negative,@USAirways this is the worst customer service I have ever had. Rebooked to tues but seat available on mon. Wtf. Contact me. +10117,negative,@USAirways 2 hours?! And just got disconnected. +10118,negative,@USAirways I have been calling for 3 days! +10119,negative,"@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?" +10120,negative,@USAirways F623 DEN:PHX. Serious display of poor customer service exhibited by flight crew today. #newamericanairline #cheapslogannotmotto +10121,negative,@USAirways Thanks for Cancelled Flighting my flight tomorrow and not reFlight Booking Problems me on another one. #usairwaysfail +10122,negative,"@USAirways any chance u can help our family rebook their flight that was Cancelled Flightled, #4487?" +10123,negative,"@USAirways flight 623 den to phx: flight attdt decides to stay downtown and be an hour Late Flight so entire flight delayed, she better get fired!" +10124,negative,"@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg" +10125,negative,@USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming +10126,negative,"@USAirways @msscottwg ""That's unusual"" means we screwed up but will never admit to it! #GoingForGreatnessFAIL" +10127,negative,"@USAirways horrible customer service, flying from Miami to Philadelphia, sent to Charlotte, now can't get out of Charlotte!" +10128,negative,@USAirways have had a medical issue Late Flight yesterday and need to change my flight today been on hold for an hour and still not through +10129,positive,@USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful. +10130,negative,"@USAirways @nburnside26 U hate delays, too? But u have her $$ & are holding her hostage! #GoingForGreatnessFAIL" +10131,positive,"@USAirways please thank Mellie at CAE, Tammy in baggage claim at CLT 4 #excellent customer service 2day, BUT I have a complaint." +10132,negative,@USAirways @AmericanAir my friends are stranded at KPHL and the representatives there won't even give them food vouchers…any help please? +10133,negative,@USAirways how is it possible that you don't have a call back service? An automated message telling us to call back Late Flightr is so unhelpful. +10135,negative,@USAirways I have a MAJOR complaint that I want to address w/you about my hand luggage courtesy check-in. What's the best way to do this? +10136,negative,"@USAirways @Sb5551 Um, WE knew this storm was coming, ? Is why didn't USeless Air? Staff accordingly u idiots!" +10137,negative,@USAirways you can't control the weather but you can control customer service. Without luggage for 24 hours & still yet to speak to a human. +10138,negative,@USAirways Collectively since Friday I've been on hold with customer service for over 3 hrs. My issue is not resolved... so frustrated! +10139,negative,@USAirways The automated message isn't helpful and it's impossible to speak with a human right now. Desperately need our luggage :( +10141,positive,@USAirways On re-accommodation number Lisa (Liza?) in Raleigh was very helpful +10142,negative,@USAirways @Expedia 7 Hours for my friend to rebook his trip to Korea after @USAirways Cancelled Flightled a connecting flight to Chicago = IDIOTIC. +10144,negative,@USAirways your customer service is atrocious. +10145,negative,@USAirways my option is to use twitter. Most of the people working for u have no clue what they do. they tell you to go to A4 but its b16 +10147,negative,"@USAirways my friends are stuck at KPHL and not getting any help from anyone, can you guys contact them please?" +10148,negative,@USAirways what is the expected wait time to speak to someone via 800 number? +10149,negative,"@USAirways My family, friends and colleagues will NEVER fly USAir again. Bad weather happens. The good airlines seem to communicate better." +10150,negative,@USAirways my in-laws flight Cancelled Flighted 4 tonight. U auto rebooked 4 flight on Tuesday that doesn't work. Can you help reFlight Booking Problems them? +10151,negative,"@USAirways @AmericanAir Almost half hour on hold. My cell phone battery is dying. Thanks for your loyalty from a ""Platinum"" member" +10152,negative,@USAirways Now going on 26 minutes on hold. +10153,negative,@USAirways u guys suck +10154,negative,@USAirways you keep suggesting people call 800-428-4322 but we just end up on hold for hours. You seriously don't have a better method?! +10155,negative,"@USAirways your customer service is a joke. First a mechanical Cancelled Flightation, now weather. On hold since 5:30 am. No humans. Pls call me!" +10156,negative,@USAirways Handled. I found tkt on floor dropped by someone. No way - I’m in wheelchair - to get to podium. +10157,negative,"@USAirways 100 feet from the gate at PHL, but no ground crew. You can't make this up." +10158,negative,"@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason" +10159,negative,@USAirways agent won't hold for connection arriving Late Flight. 7 min before departure time but 3 min too Late Flight. Flt 1903 gate c19. Disappointed +10160,negative,@USAirways no one is coming to line. On hold for 4 hours. Can u help here if I provide conf code? +10161,positive,"@USAirways worked w/ Tiffany H at cust service desk in Charlotte and she was helpful and patient. Still stuck, but she was great." +10162,negative,@USAirways I can't wait for the @nytimes and @WSJ to find out how poorly @USAirways handled this situation. #shameful http://t.co/HHOxQPsUbA +10163,negative,@USAirways Hmmm. Did the flight even really exist or did they just create it last night to get people off their backs? #usairsucks +10164,negative,@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?! +10165,negative,@USAirways been on hold 2 hours for a Cancelled Flighted flight. I understand the delay. I don't understand you auto-reFlight Booking Problems me on TUESDAY. HELP! +10166,negative,@USAirways @nanceebing 4 hour hold times at the moment...and counting. #disgrace +10167,negative,@USAirways I did they are busy +10168,negative,@USAirways Thank you glad to be home. There were lots of delays with the plane and flight crew didn't show up. It was very frustrating. +10169,negative,@USAirways your people are kind and hardworking the infrastructure you have given them is horrid #massivefail #failphone #fail +10170,negative,@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe. +10172,negative,@USAirways but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes +10173,negative,@USAirways big problem!!! Fll to clt then got off on clt but my fly to gso is Cancelled Flightled had to rent a car to get to my pops funeral +10174,negative,@USAirways - on hold 45 minutes trying to rebook Cancelled Flightled flight. Really? +10175,negative,"@USAirways flight today Cancelled Flighted in phl, dozens of other flights still going. On hold for 3hrs. I need to get to my job interview!!!" +10176,negative,"@USAirways my brother @BRizzyberg27 missed his flight traveling home for a funeral and can't get through to the call center, can you help?" +10177,negative,@usairways my flight has been Cancelled Flightled. On hold for 2+ hrs to reschedule. Need help now. Taking way too long http://t.co/NeHnsDCkTY +10178,negative,@USAirways how does it feel to have almost everyone hate you? +10179,negative,@USAirways waiting for you to figure it out. This is unacceptable. +10180,negative,"@USAirways Flight Cancelled Flightled due to ""weather conditions"" in arrival city. Uh...I don't think so." +10181,negative,@USAirways the plane i am on is having mechanical issues. Why cant i get off and get on a new flight? Now i have missed my connecting flight +10182,negative,@USAirways Good grief! Flight Cancelled Flightled. Been on hold since 0400. +10183,negative,@USAirways ANSWER THE BLOODY PHONE! +10184,negative,@USAirways needs to get it together in Indy. Only 2 ticket agents and a line to the door. Felt bad for ppl who missed their flights. +10185,negative,"@USAirways you got to be ""F""ing kidding me Usairways, 2hours on hold listening to yall selling loans and Valentine Flowers...SMFH" +10187,negative,@USAirways so upset with customer service. I have a simple question and the phone system has disconnected me all day today and yesterday. +10188,negative,@USAirways Our flight was Cancelled Flightled & chaos abounds. I am in good humour. Please give me free everything to appease me. +10191,negative,@USAirways passengers sitting on plane for two hours flight #4663 from CMH!!! All other flights have left #usairwaysfail #worstairlineever +10192,negative,@USAirways GF was on hold for 4 hours and call was dropped!!! HELP!!!!! Need a flight!!! +10193,negative,"@USAirways Never heard back, but this would help: Any chance I could bump up my flight time closer to 3pm today? I'm on flight 3960." +10194,positive,@USAirways Good morning. +10195,negative,"@USAirways #Overbooked SXM-CLT delayed deplaning extra passengers. #missedconnection #forcedovernight #CLT, no lodging/food. Disappointed." +10196,negative,@USAirways you need to figure your scheduling out! #worstflightexperienceever #getmehome +10197,negative,@USAirways claimed my flight Cancelled Flighted because PHL runway not good but Delta flight at same exact time is taking off on time. +10198,negative,@USAirways 23 min on hold... Drove 2.5 hours to get my delayed bag. I just want to pick it up at SJU. +10199,negative,"@USAirways I’ve been on hold for 36 minutes now, any time you want to answer the phone that would be great." +10200,negative,@USAirways seriously!!! Flight Cancelled Flighted. Auto rebooked to Tuesday??? Then 3hr 26min on hold for nothing. Renting car. Want refund!!!! +10201,negative,@USAirways lost bags. Cant reach human. delivery driver says he won't give us carseat until we return loaner. We hv NO loanr.5084773604 HELP +10203,negative,"@usairways trick for getting into your hold queue? I've been calling since Thursday and keep getting the ""call back Late Flightr"" message" +10204,positive,@USAirways Many thanks for your reply! http://t.co/6CGFv02gzb +10205,negative,@USAirways instead of tweeting your customers apologizing why don't you pick up your phone +10206,negative,@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons +10207,negative,@USAirways My bags were supposed to be delivered to NYC last night (missing since Thurs) but are not here. Can someone call me? +10208,negative,@USAirways took me 4+ hours to book flights yesterday due to system errors between you and @AmericanAir. paid $320 extra due to time lapse +10209,negative,@USAirways on hold with 800-428-4322. Flight from DSM to DCA was Cancelled Flighted (4473). Know when it will fly? +10210,negative,@USAirways - almost 2 hrs 30 mins on hold - any idea how much longer? +10211,negative,@USAirways This was a real life exercise in crisis management which @USAirways failed miserably. Some compensation would go a long way. +10212,negative,@USAirways Ten hrs Late Flightr and still here on Army cots @ airport waiting for 11am flight. #poorlyhandled #usairheads http://t.co/18fMr06mn6 +10213,negative,"@USAirways ""good news. We've located the crew and made contact with them"". flight was supposed to leave 4 minutes ago. #usairwaysfail" +10214,negative,@USAirways been on hold 2+ hours trying to reschedule Cancelled Flightled DCA-BOS flight. Can anyone help? +10215,negative,@USAirways @AmericanAir Also your on-hold message is trying to sell Valentines Day gifts. Over a week Late Flight. Sounds about right for USAir +10216,negative,@USAirways @AmericanAir stranded in North Carolina and trying to figure out options but can't get anyone to talk to +10217,negative,"@USAirways and at this point I don't need sorry, I need a revers agt to pick up the call so maybe we can make the 11:30 flight today" +10218,negative,@USAirways sad experience today on 4663. Family on Southwest direct to MCO. My loyalty to USAir = not vacationing with my boys today. +10219,negative,@USAirways @AmericanAir is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes +10220,negative,"@USAirways I have LITERALLY been on hold since 3am est.PlatinumEventually hung up & again back on hold. Understand weather, but ridiculous." +10221,positive,"@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!!" +10222,negative,"@USAirways was on hd for 1hr and 3min at 3:00am since my flgt from DCA to MSY was Cancelled Flightled, still trying to get out. On hold now 50minssss" +10223,negative,"@USAirways you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail" +10224,negative,@USAirways You are 0 for 3 so far in on-time flights on this vacation. +10225,negative,@USAirways I just got hanged up on trying to get to an agent. Can you help? +10226,negative,@USAirways looks like you lost another customer when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition +10227,negative,@USAirways @AmericanAir working for me. Tight cx @Mia so they're delaying our flight. Twice. In 20 secs @jabevan221 http://t.co/G3Uy6w28QH +10228,negative,"@USAirways my flight got Cancelled Flightled to Charlotte. Been on hold for an hour, pls pick up!" +10229,negative,@USAirways now on hold for 2 hrs 20 min. This is ridiculous +10230,negative,"@USAirways why don't you hire people to deal with the call volume, this is absolute garbage #incompetent" +10231,negative,@USAirways unfortunately patience won't get me to my boat that leaves at 4 pm. I was on hold watching all flights fill up. +10232,negative,@USAirways not happy!! Trying to get home on Cancelled Flighted flight& been on hold for 2 hours. Help!! This is just crazy... +10233,negative,"@USAirways wow.. Flight Cancelled Flightled, slept on the floor at the airport and now flight delayed" +10234,negative,@USAirways @jtrexsocial i fell asleep from a call i placed midght.. guess what still on hold 7 am +10235,negative,@USAirways my phone has been on hold since midght fkn 7 hrs of hold ?? Unacceptable!!!!!!!! +10236,negative,@USAirways 8 hrs of wait time is unbelieavle unaccpetable biggest airline in the world should have failback call centers +10237,negative,@USAirways once again your company actualy put people in weird situations.Your hostel voucher was fake.Snow is ok but no lies please +10238,negative,"@USAirways truly been the worst experience this weekend. Delayed, rerouted 3x, now not boarding A 715 flight and says flight is ""on time""" +10239,negative,"@USAirways OK, I guess the weather has been rough but I have been trying to sort out missing air-miles for days. Any suggestions?" +10240,negative,"@USAirways - what a disaster! Flight 3739, missed passenger count by 5 since it was done manually!! Really???" +10241,negative,@USAirways ever think about hiring more agents? Come on now. Don't you think 4 hour holds is a little ridiculous? Get a clue +10242,negative,@USAirways XNA has TSA Precheck! Would be nice if your system knew that. +10243,negative,@Sb5551 Sounds like @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!! +10244,negative,@USAirways 4 hours on hold to change a Cancelled Flightled flight. Completely unacceptable!!! +10245,negative,@USAirways We've been on hold for over 7 hours after my wife's flight was Cancelled Flighted. +10246,negative,@USAirways forgot to call in the copilot so we're stuck on the plane in PHL. Looking fwd to being stranded in CLT. Day 2 of flight fails. +10247,negative,@USAirways your airline also delayed our bags to us for 4 hours & refused to ship them to our local airport #disappointed #stillbagless +10248,negative,@USAirways have you ever lost luggage with an infant and a 4 year old? Then customer service never answered the phone. I've tried all night. +10249,negative,"@USAirways worst experience with you. Cancelled Flightled flight, no voucher and no luggage because ""ramp was broken."" No other ramps in Charlotte??" +10250,negative,@USAirways worst experience ever!!!! +10251,negative,@USAirways how do you manage to place a family of 5 into a plain with none of them sitting next to each other one of them being a 3yr old +10252,negative,"@USAirways @AmericanAir Suggestions , been on hold 2 hrs for flight that is now about to pass departure...Dealing w ny weather, need change" +10253,negative,"@USAirways @AmericanAir I was meant to fly on Sat, you just made it Tues, I can't afford to stay in a hotel for another TWO nights!" +10254,negative,@USAirways checked into my flight yesterday and have been bumped to a Tuesday flight! Unacceptable and no agents to speak to! +10255,negative,@USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold +10256,negative,@USAirways now on hold for 90 minutes +10257,negative,@USAirways now on hold for 75 minutes. +10258,negative,@USAirways on hold now over 2 hrs on one phone hung on 5 x on another? How do you reach a person? No weather condition makes this excusable! +10259,negative,@USAirways claims flight Cancelled Flighted due to weather at destination but Delta has not Cancelled Flighted flight on same route. +10261,negative,@USAirways duh on baggage claim 2 more hours and counting .. Flights 622 & 1898 http://t.co/DkZl57uPQI +10262,negative,@USAirways @jtrexsocial exactly! How? I've been disconnected 3 times!!!! +10263,negative,@USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule +10264,negative,@USAirways just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting +10265,negative,@USAirways on hold for 2 hours now have been calling since Monday! I have a flight today need help now!!! #worst #NoExcusesAccepted +10266,negative,@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us? +10267,negative,"@USAirways Why is my ""first available"" flight for me now Tuesday but a flight today that is ""booked ""#flt 755 available to buy online?" +10268,negative,@USAirways you guys suck at JFK tonight -- oh this MORNING!!! +10269,negative,@USAirways 2 hours on hold. Still no answer. Horrible. +10270,negative,"@USAirways @KieranMahan needs two nights at a hotel in phoenix until he can get back to Philly because of plane equipment, crazy!" +10271,negative,"@USAirways tough night, two 90 minute calls, on hold, delayed here in Phoenix for two days because of one aircraft not ready? Not acceptable" +10272,negative,@USAirways have been on hold for 58 minutes - need help USAIR - why won't you help? +10273,negative,@USAirways we appreciate auto rescheduling our Cancelled Flightled flight-- but you have nothing sooner than Tuesday? can fly into alternate loc? +10274,negative,@USAirways after sitting on the runway for 3 hours i had to leave the airport w/o my luggage. Is this ur 1st day?? +10275,negative,@usairways we've been on hold for 2 hours trying to reschedule our Cancelled Flightled flight. Can anyone out there please help us? +10276,negative,@USAirways thx for taking my $600 for a 1way then Cancelled Flightling 1st flt delay 2nd flt and u top it off by losing my one piece of luggage #usuck +10277,negative,@USAirways I have been on hold for 4 hours my flight is tomorrow do you really expect me to not sleep all night to stay on hold?!? +10279,negative,@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ? +10280,negative,"@USAirways this is ridiculous. I have a 6:00 AM flight and two hours of rest, wasted!!!" +10281,negative,@USAirways been on hold for almost 2 hours trying to rebook my Cancelled Flighted flight. What in the world?!!! +10282,negative,@USAirways Seriously. You can't tweet and let people know that you've got customers that have been on hold for 5 HOURS??!! +10283,positive,@USAirways thanks! http://t.co/pD7R1lL6Re +10284,negative,@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers! +10285,negative,"@USAirways after a grt flight to PHX last week, tonight was terrible. 2.5 hours taxing and you give us water and crackers to compensate." +10286,negative,@USAirways flight 1898 landed over 2 hours ago and they still haven't gotten to the gate.. What's the hold uppp 😭😭 #imtired #wannagohome +10287,negative,@USAirways who do we voice our concerns to when we can't get home with our 8 month old after waiting to taxi to a gate for 3 hours? +10288,negative,@USAirways abandoned 40 Boston bound fliers...someone in management needs to #saveface and #showup +10289,negative,@USAirways tell my professors that when I don't show up to class/write my midterm because I'm stuck with no flights home 😠 +10290,negative,@USAirways No US Air ppl anywhere in PHL directed stranded pax. Kudos to the PHL employees getting off work at midnight. Only help we got. +10292,negative,@USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more. +10293,negative,@USAirways is the worst. Why on earth would @AmericanAir merge with them? I won't be flying either of them any time soon. +10294,negative,@USAirways three hours on hold then disconnected. Conf EBHSET. Need to be home Sunday for interview +10295,negative,@USAirways how do you do that? You guys need to have much better communication. How? How can we do that? +10296,negative,@USAirways Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL. +10297,negative,@USAirways so how about some help with suggested time I could call to avoid such long wait time +10298,negative,@USAirways more than an hour holding to change a flight on the phone now.. What's up with that??? +10299,negative,@USAirways @caterobbie if that link worked most of us could take care of ourselves please contact your tech people to get that working +10300,negative,@USAirways i've been on hold since 11:30pm need to reschedule my Cancelled Flightled flight for a morning departure tomorrow. please help!!!!!! +10302,negative,"@USAirways obviously your corporate definition of PATIENCE needs to be reviewed. +#Pleasehurryup #answerphone #reschedulemyflight" +10303,negative,@USAirways Need help with a flight. Weather + funeral = tough combination. On hold for over an hour. Please? +10304,negative,"@usairways I've been on hold since 11:30pm how many customer service reps do you have? + #seriously" +10305,negative,@USAirways @nburnside26 Well if you really didn't like them then she would be on an airplane. #FIOUSAirways 💁 +10306,negative,"@USAirways yes, i am as well. **FIVE** HOURS ON HOLD, FOLKS. Can you PLEASE tell me if this is typical?! Trying to be understanding here." +10307,negative,@USAirways can you please train your mechanics? Teach them to bring the tools to fix the plane with them and not leave them in the hanger. +10308,negative,@USAirways Charlotte Staff needs prayer....disappointed in response to mishaps ......lotttttttt of pissed off people here!!!! +10309,negative,@USAirways thank you for leaving my 74 y/o grandma stranded because connecting flt could not wait 10 minutes. I will never fly you again +10310,negative,@USAirways HELLO?! It's been FOUR HOURS since plane landed! Flt 630 phx to JFK. 3 hrs on Tarmac waiting 4 gate. Plus an hour no bags yet +10311,negative,“@USAirways: @ch_mom Please reach out to our crewmember for assistance. Our apologies for the long wait.” #generic +10312,negative,@USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart! +10313,negative,@USAirways I better get a free flight +10314,negative,@USAirways @nm4agoodlife 5 hours on hold and no answer . Guess the synergy of a merger was really planned out +10315,negative,@USAirways still waiting on your reps to show. Now 40 mins into waiting in below freezing weather waiting for a cab. +10316,negative,@USAirways @_RobPrice how can he try again it will be 5-6 hours before he gets help. Contingency plans non existent. +10317,negative,@USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags +10318,negative,@USAirways @jtrexsocial 5 hours on hold ... Safe to say no one is working . +10319,negative,@USAirways But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help? +10320,negative,@USAirways surely there are some other ways to help me - I can't really afford another 4 hours now. Pls follow me so we can DM +10321,negative,@USAirways I was on hold for 2 hours and still no answer. Is this really how you run your business? http://t.co/P8xFhq4kps +10322,negative,"@USAirways keeps dropping my call and won't even let me stay on hold because they are ""too busy"" #idontwanttocallback" +10323,negative,@USAirways I never made a reward reservation becuase no one ever answered the phone. The online one I made got Cancelled Flighted and I can't change +10324,negative,@UsAirways can a real person help me here? This customer service is poor. I'm at the mercy of someone since the flights are disappearing. +10326,negative,"@USAirways Your customer service is non-existent/ terrible. Dozens waiting for bags not placed on our flight, no staff anywhere #neveragain" +10327,negative,@USAirways even alternate options are allready full...even with hotel voucher...no more room in philly? +10328,negative,@USAirways @traveloneworld .. Utterly frustrated after 4 hours on hold call was disconnected. I need to amend a Flight Booking Problems. HELP! OW Emerald +10329,positive,@USAirways ok thank you! Very helpful! This is why you're my favorite airline! +10330,negative,"@USAirways They provided no options. Since you all have a better sense of the weather, I hoped you could suggest." +10331,negative,@USAirways you airline is doing rather poor right now. In SLC waiting to take off. Was suppose to take off now 2 hours and 3 minutes ago! +10332,negative,@USAirways Get new planes then. Got on this plane at 7:50 its 10:20 now and still on tarmac. How ru going to compensate me for this? +10333,negative,@USAirways just hit 4hrs. what is typical wait time right now? should i drive 2h30m to the airport service desk? +10334,negative,@USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here. +10335,negative,"@USAirways question is why flight took off at all, now a friend is stuck needlessly in another city" +10337,negative,@USAirways #Wronganswer. Talk is cheap. Customer service is the action of making things right for the customer. #fail again. +10338,negative,@USAirways 4 hours . How do I change my flight that was Cancelled Flightled ? +10339,negative,@USAirways You won't give us a hotel or food. Can you at least suggestion options for making it to the metro city I have a ticket to? +10340,negative,@USAirways actually it landed in BWI 30 minutes ago. She is stranded but I have friends to help. You FAILED big time on this one. +10341,negative,@USAirways I have been on hold for over one hour waiting to reschedule a flight. How much longer should I expect? +10342,negative,"@USAirways its fine. + +Just wondering where my money went..." +10343,negative,@USAirways You landed me at #BWI instead of @Reagan_Airport and have no plans for me to make it home to DC. How do you suggest I get home? +10344,negative,"@USAirways stranded at BWI after two diversions. No cust service, no transport. Dumped here. Terrible customer service!" +10345,negative,"@USAirways As a member of the news media, the awful service of the last few days won't go unnoticed." +10346,negative,"@USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!" +10347,negative,"@USAirways This is garbage, been trying to book a reward flight and then it got Cancelled Flighted and still can't get anyone on phone. Unacceptable" +10348,negative,@USAirways Cancelled Flightled flight 1796 baggage held hostage at CHL. No communication. +10349,negative,@USAirways Delays due to faulty engine light. Great work guys. Coming up on 2 hrs sitting on the plane #WorstAirlineInAmerica +10352,negative,@USAirways I have been I hold for 40 min. My 5:50 flight just got Cancelled Flightled and rescheduled for Monday. This is unacceptable! +10353,negative,@USAirways 3hr30min right now... any end in sight? +10354,negative,"@USAirways I have fam thats supposed to fly 2/22 that are currently in the hosp.3 trys to speak to a human, yr phone sys cuts off. pls hlp!" +10355,negative,@USAirways Flight 496. How are u going to compensate me for sitting on the tarmac for 90+ mins and missing my PHX - BOS connection? +10357,negative,@USAirways on top or having to check my bag I had to wait over 30 min for my bag to come out at baggage claim. Thanks for wasting my time +10358,negative,@USAirways I had to sit in your kitchen and move stuff around so I had what I needed. I'm extremely disappointed in your service +10359,negative,@USAirways been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline +10360,negative,@USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space +10361,negative,@USAirways it is an extreme inconvenience to make ppl check bags when there's a lot of overhead space left. You lie so you're not at fault +10362,negative,@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS +10363,negative,@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm +10364,negative,"@USAirways Yep, except this delay was due to a hasty and unwise decision to pushback other plane before the plows were done. #fail." +10365,negative,@USAirways by far the worst airline in history. I'll never ever fly your garbage again +10366,negative,@USAirways pullin some sh** delaying flights again... Smh @OBJ_3 http://t.co/Av2rfFHMcV +10367,negative,@USAirways @PHLAirport flight 837 landed at 10:30 pm and we are still on the plane. Help!!!!!! +10368,negative,"@USAirways TRBL experience! 2 hrs on the Tarmac for an inch of snow IN PHL ""No hanger open"" & ""a pile of snow""? #terriblecommunication" +10369,negative,@USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway? We can't hear the pilot +10370,negative,@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience +10371,negative,"@USAirways HELP! It says ""the payment is denied"" but my money has been taken out of my bank? + +And it says I have no trips coming up??" +10372,negative,"@USAirways help! Flight Cancelled Flighted, can't call because my phone doesn't work in Europe. Please help? Says I'm booked want to confirm." +10373,negative,"@USAirways not happy w/ app Late Flightly. Last time I flew wouldn't let me check in, This time I checked in went on Late Flightr says I never checked in" +10374,negative,@USAirways @AmericanAir how do I get thru on hold over 3 hours ? +10375,negative,@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service sucks and your website is conflicting. +10376,negative,@USAirways how do I change flights . 3 hours is crazy please help +10377,negative,@USAirways how do I get thru on hold 3 hours 5 minutes . Is this normal ? My call is lost +10378,negative,"@USAirways weather doesn't excuse poor customer service, lack of info from staff or the fact staff haven't turned up" +10379,negative,@USAirways please help on hold 3 hours can't change flights I'm stuck here +10380,negative,@USAirways on hold 3 hours !!!!!! What's the number to speak to someone this is unacceptable I need to change flights +10382,negative,"@USAirways he waited over two hours on the phone, had to book and get to MI, family member very ill, time of the essence" +10383,negative,@USAirways depart from where? It departed PHX and was due to land at DCA around 8pm. +10384,negative,"@USAirways Can't stress enough how awful the agent was for flight 5283. Knew 11 ppl from delayed flight were on way in mins, no compassion." +10385,negative,@USAirways I certainly understand the hold delays for WX reschedules - I've been on for 2hr15min - do you have an estimated wait time? +10386,negative,@USAirways And cherry on top-flight 880 was on runway after we landed ON TIME for 45 mins. Still didn't get half the luggage. +10387,negative,@USAirways likelihood of PHL to BDL actually leaving tonight? 2 hour delay so far! +10388,negative,@USAirways My brother & his family stranded in CLT tonight bc gate E36 agent wouldn't hold plane for two minutes. Now driving in bad weather +10389,negative,@USAirways over an hour is unacceptable wait time. thanks for nothing. Be sure never to fly you again +10390,positive,@USAirways Thanks guys! Got hold of someone. Really awesome service I appreciate it :) +10391,negative,@USAirways understood. It simply feels as if the staff is not being entirely truthful about the situation. +10392,negative,"@USAirways #not happy, wife 40th Bday trip. would like to be fully compensated for both flights" +10393,negative,"@USAirways delayed in philly since 130, sitting onTarmac since 8pm flight 1881 plz contact donaldaroberts1@gmail.com" +10394,negative,@USAirways worst trip ever! Wish pilot would've let me off plane at 12pm during 1st delay. Now 1030pm and still sitting on runway. +10395,positive,@USAirways First class service on US 769 PHL-MCO today from the flight attendant in F. I didn't catch her name but she was top notch! +10396,negative,@USAirways so far no call back +10397,positive,@USAirways Oh well. I'll get to Cancun eventually. +10398,negative,@USAirways standing in line with 100 people all looking to do the same +10399,negative,"@USAirways cannot book to redeem companion fair without speaking to agent. $99 vs $1200, this is a family emergency #unacceptable" +10400,negative,@USAirways can I at least get a response? I tried the gate person (sent me the wrong way to cust srvc ) Cust Srvc (when I found them) +10401,negative,@USAirways That's clever. Its clear you need more agents. 94 min hold and counting. Flex workforces are highly possible in 2015 +10402,negative,@USAirways hey folks where do you hide luggage when you Cancelled Flight a flight! You have 100 very angry people with no luggage +10404,negative,@USAirways you can send my luggage to my house👋 +10405,positive,"@USAirways Eyyyy! Cancelled Flightlations, Flight Booking Problemss, reFlight Booking Problemss, but y'all got me on the same flight out tonight (not tomorrow) & the FC upgrade. Thx!" +10406,negative,@USAirways thanks for letting me know of the 12 hour delay and 2 hours on hold ? +10407,negative,@USAirways please respond to me. I've been on hold on the reservations line for an hour and 45 minutes. I would really appreciate it. +10408,negative,@USAirways From here on out when I can at all I'm flying @Delta. Since when is a plane getting stuck in a drift for 2 hours a weather issue? +10409,negative,@USAirways on hold for 1 hour and 14 min trying to find the luggage flight Cancelled Flightled where is luggage? http://t.co/i1SfMI7zat +10410,negative,@USAirways Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15? +10411,negative,@USAirways and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta. +10412,negative,"@USAirways @usairways -Really? U land me in Philly 1.5 hours before my flight, wait 1.5 hours behind a plane you got stuck," +10413,negative,@USAirways Your app and website are trash AF. +10414,negative,@USAirways not best pleased with service so far. On our third gate and still no guarantee that it's the correct one :( +10418,negative,@USAirways how about an update with real information?still waiting on Tarmac in Philadelphia. +10419,negative,@usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight. +10420,negative,"@USAirways Bravo handling MSP to PHX # 2023 today. Delayed, Late Flightr Cancelled Flightled. Missed surprise 60th bday which was reason for trip.Never again" +10422,negative,@USAirways Still waiting for another crew member. #cabinfever +10423,negative,@USAirways Hey. I hve Cancelled Flightled flght & on hold for 30 min nw 4 rebook. Website not working. Can u give me some insight if I DM conf #? +10425,negative,"@USAirways I need help. In air on #717 to CLT from PHL. Conf: D1MQF5 Need confirmed on #1776 to BNA at 10:30. Been bumped all day, need home" +10426,negative,@USAirways FINALLY leaving 4 home from NC. Will lodge respectful complaints!! Mechanical issue after cleared for runway? #5hourwait #nocrew +10427,negative,@USAirways been on hold way to long! Is this the best level of service you can provide? - one hour+ is too long! +10428,positive,@USAirways thank you!!! +10429,negative,@USAirways Sitting in a cesspool of germs on the ground in #PHL for 2 hours now. +10430,negative,@USAirways hour 4 at the gate. +10431,negative,@USAirways don't think you guys could mess things up any more.. Never flying with you again! +10432,negative,@USAirways waited for 3 hours NO LUGGAGE line too long left airport when flight Cancelled Flighted WHERE does luggage GO? On hold for 1 hour so far +10433,negative,@USAirways so you strand my bag in Philly last Sat and strand me in Philly this Sat. thanks for the bullshit. +10434,negative,@USAirways Looks like I'm already delayed and will miss my connecting flight in Philadelphia. Do you un-delay your flights? +10435,negative,"@USAirways husband tried to use dividends & companion fair for emergency, transferred & put on hold for over two hours gave up #disappointed" +10436,negative,@USAirways @rylietolbert15 wow you wouldn't say +10437,negative,"@USAirways BF has been stuck in CLT all day. Is the lounge offering free ""This weather sucks & we all want to cry"" tequila shots?" +10438,negative,“@USAirways: @TMadCLE We don't like to hear this. We're sorry that it's taking so long to get through.” Stop sending generic responses +10439,negative,@USAirways sucks. Flt 2692 Late Flight by 20 mins missed my connection. Thanks for the 10 bucks and a middle seat on the next flt. +10440,negative,".@USAirways worst experience of all time. Will never, ever, ever travel with you again. EVER" +10441,positive,"@USAirways I wasnt flying your airline tonight, however a friend was and I was present for her help. I flying United and they could learn." +10443,negative,@USAirways So you Cancelled Flightled my flight AGAIN? are you paying for my hotel?! +10444,negative,@USAirways something is wrong with your phone system if you call someone and don't play the recorded flight notification. Is US643 Late Flight? +10446,positive,@USAirways the plane crew has been as professional and courteous as the gate agents were flustered. +10447,negative,@USAirways hell is terrible gate agents. And a three hour wait at the gate. +10448,negative,"@USAirways I made the change online, but couldn't check-in online, so had to call (3 hrs on hold btw). Shouldn't have been charged $25" +10449,positive,"@USAirways your ticket agents at gate 4 in Providence airport rocked tonight, especially Kristy, sorry if that is not the correct spelling." +10450,positive,"@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl" +10451,negative,@USAirways nervous for flight tomrw out of key west not friendly customer service +10452,negative,"@USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight." +10453,positive,@USAirways Thank you for your help today. I have been a loyal US airways customer and i appreciate your responding to my tweets. +10455,positive,@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert! +10456,negative,@USAirways @AmericanAir won't even refund for a flight they Cancelled Flightled #horriblecustomerservice +10457,negative,"@USAirways call dropped & no call back...another 45min-hour for another rep. The worst CS ever, online, by phone & in person." +10459,negative,@USAirways will you fly me to somewhere warm? I'm tired of this snow! :( +10460,negative,@USAirways why the hell u left *alliance and joined 1world is beyond me not a smart move time to start looking at other carriers +10461,negative,@USAirways and apologies are thin when you don't even offer hotel vouchers to your stranded customers. +10462,negative,@USAirways I did. They told me it was a 40 min wait & they'd call back. It's already been 45 min. Horrible +10463,negative,@USAirways but only for certain flights from CLT-NYC. The notion that you can't rebook customers for 48 hours is absurd. +10464,negative,@USAirways had to Cancelled Flight 4 of my flights because my versace biceps wouldn't stow completely under the seat in front of me. +10465,negative,"@USAirways disappointed with your toll free number. Terrible customer service, my flight has been Cancelled Flightled would like to get home" +10466,negative,"@USAirways it a change fee request from a month ago. after one hour on phone with your team, I’m told 120 day backlog. Awful." +10467,negative,"@USAirways flt last nght Cancelled Flighted-mech.probs, flt this am Cancelled Flighted-snow, finally on a flt home. 1st cls empty & they won't let me sit there" +10470,negative,@USAirways you're killing me sche a flight to board 3 min after mine arrived with gate on other side of airport #genious +10471,negative,@USAirways @AmericanAir 9 empty seats open in 1st on AA1061. No upgrades for a U.S. Gold member? Would love consistent policies. +10472,positive,"@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!" +10473,negative,"@USAirways status shows ""delayed"" it was just ""waiting for takeoff"" so did it depart? It certainly didn't at 4:17pm. http://t.co/emRUbu4WzD" +10474,negative,@USAirways you're right it's not fun. Especially when I don't have much of a choice. Lol. #curvygirltravels +10476,negative,"@USAirways AND my rebooked flt isn't until Monday?? AND I don't get a voucher for a hotel?! Never again, US airways." +10477,positive,@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice +10479,positive,@USAirways i hope i get the opportunity to join the team with this job opening! +10480,negative,@USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying? +10481,negative,@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive +10484,positive,@USAirways thank you! You have always been so good to me. I will follow up. +10485,positive,@USAirways No Problem - he was the only person in the airport who would help :) +10487,positive,"@USAirways thank you! It's # 1875 from BWI, keep seeing different stats, from delayed to awaiting take off to delayed..." +10488,positive,@USAirways Nick on flight 742 was awesome. Please reward him in some way!!! He has kept us smiling on a bad day of travel. #customerservice +10489,negative,"@USAirways I was told a ""return call"" by a human" +10490,negative,"@USAirways guys I need help my reservations, tried calling and I'm told to call Late Flightr. Please help me here." +10491,positive,@USAirways sitting on a plane in Philadelphia for over 20 minutes waiting just to get off the plane. Great service! +10492,negative,"@USAirways @PHLAirport Cancelled Flighted flight due to weather no problem, but wait for luggage for 4 hours?? IT MUST BE DELIVERED!!" +10493,negative,"@USAirways comin in clutch and sending me to Charlotte then home, I h8 u @AmericanAir, except for Wayne u a real g #ThankJesus #ThankMe" +10496,negative,"@USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you" +10497,negative,"@USAirways, another hour gone & they sit with more snow on them! Seriously?! http://t.co/Fupf0UAyir" +10498,negative,"@USAirways already did. I travel for a living, no help at all that it will take 3-4 weeks for any repair. And I have to pay to ship to TX." +10499,negative,"@USAirways We did. @AmericanAir said to open one with you, too." +10500,negative,@USAirways ...be found when he checks in. Now no info. Please DM me and help me fix this NOW. (3/3) +10501,negative,"@USAirways to a booked hotel for the night so I had to find him a room at midnight. Then say his bags will be on the plane, but can't (2/3)" +10502,negative,@USAirways This is ridiculous. You delayed my husband's flights & made him miss his connection. Told him to leave his bags. Sent him (1/3) +10503,negative,@USAirways Been tweeting with the team at @AmericanAir who informed me that the problem is that you never sent his bags to them yesterday. +10504,negative,@USAirways- can you tell me what the policy is for preboarding with small children? Is that still a thing? +10505,negative,@USAirways Your Baggage system has hung up on me twice because you have too many callers. I NEED TO FIND MY HUSBAND'S (@SweetingR) BAGS. +10506,negative,@USAirways haven't eaten all day either so lemme get that CC# so I can buy a burger across from the terminal. #DoBetter @UsAirwaysSuck +10507,negative,@USAirways looking forward to waiting on hold for 9 hrs to reschedule my flight. Bunch of idiots work for this airline. +10508,positive,@USAirways big thank you to your ticketing agent Ute V at Dulles-Washington for OUTSTANDING guest service to get me rebooked +10509,negative,@USAirways you guys straight up suck ass +10510,negative,"@USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew? Are you shitting me?" +10511,positive,@USAirways I love you guys!!! +10512,negative,@USAirways my miles will expire on 2/29 and it could take someone 10 days to respond...I have over 150000 miles that I do not lose i❤usair +10513,negative,@USAirways i have been trying ALL WEEK to book a multi city award trip (can't book online) I'm told to call back some other time. What?!? +10514,negative,@USAirways what am I paying you $275 for? Fly the damn plane! Not one announcement from the crew. Let me know how you wanna refund me. +10515,negative,@USAirways -beg to differ. 4 things booked wrong and still not fixed. Get your act together! #USAirSucks +10517,negative,"@timbennettg3 @USAirways Cancelled Flightled 4532 sch departure 8:38 am, wasn't snowing yet and other flights were still leaving #Fail" +10518,negative,@USAirways And now your half assed plane is falling apart. Some one tell my family I love them! #DoBetter http://t.co/UA6doUA34l +10519,negative,@USAirways is the 7th circle of hell right after the dmv. #noshadetothedmv +10520,negative,@USAirways thanks for the seat that doesn't recline. I'm shocked I'm not being asked to serve everyone drinks on the plane. #DoBetter +10521,negative,@USAirways it's been three weeks since I was specifically told I would get a call back from your folks in AZ- should I keep being patient? +10522,negative,@USAirways #Unbelievable that for 2 consecutive days I can't get through to a person. On hold over 2 hours and still going +10523,negative,@USAirways you are cutting into my pregame time. Go @KentuckyMBB !!!! +10524,positive,@USAirways Can't wait for the trip. Thanks for getting me there! +10525,negative,@USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr? +10526,negative,"@USAirways Yes, it's February. Bad weather happens every winter. If you guys don't have the business sense to forecast that I'm at a loss." +10527,negative,@USAirways I called twice the recording says that it has being delivered to my apt but it is not here ? +10528,negative,@USAirways in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds? +10529,negative,"@USAirways 4+ hour hold, finally Cancelled Flighted ticket! sticking to @delta @Expedia who allow easy online Cancelled Flights/refunds! http://t.co/RKVCZBpdCE" +10530,negative,@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir +10531,negative,@USAirways now what? You Cancelled Flightled my flight again... Are you paying for my hotel? +10532,positive,@USAirways your team member at DCA- Tamara R. is her name was awesome. You should have more employees like her! +10533,positive,@USAirways thanks for getting us on ur plane. Awesome flight attendant who is making us smile after difficult travel. #customerservice +10534,negative,"@USAirways had baggage lost last night, no call from us airways and no bags and nobody answering phone #badcustomersrvice #whereismybag" +10535,negative,"@USAirways if my flight's been Cancelled Flightled, and I can't reach anyone over the phone or ticketing agents, safe to assume I wasn't rebooked?" +10536,negative,@USAirways @AmericanAir WHERE IS MY BAG ?#SOS ITIS BEING LOST FOR MORE THAN 24 HOURS ! #POORCUSTUMERSERVICE +10538,negative,@USAirways @AmericanAir Is there a way to reserve a veg meal online for a flight to Brazil tomorrow? I've been onhold for more than 1 hour. +10539,negative,@USAirways rebooked me after i missed my flight..never called me and i didnt check my email. I (cont) http://t.co/uTfDhxa8pU +10540,negative,@USAirways #SOS WHERE IS MY BAG ? +10541,negative,@USAirways been on hold for 39 minutes and counting for a month old change fee refund request for a funeral. This is pathetic. +10542,negative,"@USAirways after 5 flight Cancelled Flightlations we finally get a flight, get to the gate on time & you've given our seats away? Seriously??" +10543,negative,@USAirways the American Eagle plane you're using for CLT to RDU is disgusting! You should be ashamed! #disgusting #ew http://t.co/B4xhiRuGzV +10544,negative,@USAirways undermines the intelligence of customers by ignoring their complaints with their copy and paste canned responses #usairwaysfail +10545,negative,@USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail +10546,negative,@USAirways I've been on hold for over 2 1/2 hours - there has to be an easier way to Cancelled Flight/get a refund... 😑😩 http://t.co/Cm4roIypc2 +10547,negative,@USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh +10548,negative,@USAirways Inexcusable behavior by gate agent. Sorry isn't enough. #Flight850 #CLT-#BNA +10549,negative,@USAirways chose you for a flight with very time sensitive arrival And you drop the ball. What gives? CLT #667 good way to lose my business +10550,negative,@USAirways I'm trying to Cancelled Flight my flight within the 24hr window but have been on hold for over an hour. Is there an alternate # I can dial? +10551,negative,@USAirways i've been on hold for an hour trying to change my flight!!! COME ON +10552,negative,@USAirways what happens if the flight takes off before we Cancelled Flight?? That's the issue. We don't want to pay because of your inaccessibility! +10553,negative,"@USAirways I'm assisting @marccopely. He is already rebooked. Agents rude, unhelpful, discourteous. #FrequentFlyers appalled. Unacceptable!!" +10554,negative,@usairways this is ridiculous at CLT and we missed our connecting flight because of a chuckhole on runway?? #shameful (1/1) +10555,negative,@USAirways Look at that. The flight I have been trying to book for 3 days is gone. I guess someone got through. Thanks! Keep up the #Failing +10556,negative,@USAirways no one at #clt knows about runway issues..my inbound flight was only one delayed..connection left without me..now I'm stuck! +10557,negative,@USAirways flight 850. RUDE RUDE RUDE service! Awful. +10560,negative,@USAirways what is with all the Cancelled Flightlations to PBI? We have pax at DCA that have been sent to 4 different lines between AAL and AWE. Help! +10561,negative,@USAirways so I still need to stay on hold? http://t.co/04SDytT7zd +10563,negative,"Hey @USAirways based on the number of retweets and likes on my FB post, it's nice to know I'm not alone in my frustrations with you guys!" +10564,negative,@USAirways seems to be the only airline without a dedicated line for status members +10566,negative,@usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee +10567,positive,"@USAirways Stars aligned. Connecting flight was delayed into CLT. Made it! Thanks, glad to know someone is listening. Time for 80° in MoBay!" +10568,negative,@USAirways if one with @AmericanAir why can't you use American miles???? +10569,negative,@USAirways why cant Sapphire members reach anyone on the phone? +10570,negative,@USAirways gold desk quoting me $900 to rebook due to weather. Can buy first seat on same flight for $440. Why? On hold for 45+ mins now +10571,negative,@USAirways @PRof_Solutions Be prepared for 3+ hours hold times +10572,negative,@USAirways Sadly your words don't represent your company's actions. Talk is cheap. +10573,negative,@USAirways trying to Cancelled Flight a flight urgently...get hung up on twice??? Sweet refund policy +10574,negative,@USAirways @SeanVRose Sean - keep in mind if you call...plan on being on hold for 3+ hours +10576,negative,"@USAirways ""Owen F"" at DCA Gate 42: #rude." +10577,negative,@USAirways ! THE WORST in customer service. @USAirways ! Calling for over a month to book a flight! #poorcustomerservice #usairwaysfflyer +10578,negative,@USAirways on hold for 30 minutes & counting to Cancelled Flight reservation booked within 24 hours - can I do it here? conf code: F6DK04 / XZMSCW +10579,negative,@usairways - thanks for the 5+ hour flight from PIT to PHX with zero entertainment. Guess why I have a quarter million + miles on Delta +10580,negative,@usairways I get extended hold times due to the weather...but 2-1/2 hours on hold (and counting). HELP!! +10581,negative,@USAirways Official time of call 3 hours 10 minutes but must add for 7 minutes your reservation agent was extremely professional and helpful +10582,negative,@USAirways - I'm currently missing a basketball game due to your lost bag policy #terribleservice #wheresmyrefund +10583,negative,@USAirways your flight attendants are all jerks 🐳 +10584,negative,@USAirways Easily the most ridiculous experience trying to spend money with your company. +10585,negative,@USAirways Was told it was a software bug. Told to call back this AM Now your system is too busy to handle any calls this AM. Clown shoes. +10586,negative,@USAirways - been on hold with reservations for over 30 min already! #worstairline +10587,negative,@USAirways now the 3rd issue with the plane is a fuel leak. They will let us know soon what they decide. #getmeoffthisplane #ineedabeer +10588,negative,@USAirways @franchise02 my friend has been on hold for 1.5 hours and still counting! +10590,negative,"@USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?" +10591,negative,"@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?" +10592,negative,@USAirways how long are you going make us sit in this plane while they repair it? Could I at least get a beer??? +10593,negative,@usairways I've been on hold for approaching 2 hrs for an issue when I changed my ticket online. Frustrating. +10594,negative,"@USAirways on hold for 1hr, 30min. Not willing to hang in there as long as @franchise02. @AmericanAir answered in 7 min. U are not 1 yet." +10596,negative,@USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue... +10597,negative,"@USAirways check in at St. Louis is so rude, even the TSA is nicer than them." +10598,negative,@USAirways so disappointed. Least you could do is give us access to admirals club for an hour before our flight to our wedding! +10599,negative,"@USAirways paid to upgrade to first class, went up to Admirals club at PHX airport to be turned away because our flight is to CUN and not MC" +10600,negative,@USAirways can you please post wait time-have been on hold for two hours +10601,negative,@USAirways Saying my friend missed her flight when she clearly sat next to me on the plane & now you're Cancelled Flighting her flight home.. WTF!? +10602,negative,@USAirways or is anyone even responding to social media? AWFUL. +10603,positive,@USAirways a big thanks to the gate agent flt5127..keeping us informed of the delay#greatcustomerservice +10604,negative,"@USAirways I'm on vacation, This is the LAST thing I want to be doing. Is anyone even answering the phone?" +10605,negative,@USAirways I fucking hate your customer service. I've been on hold all morning trying to figure out why you Cancelled Flighted my flight. +10606,negative,@USAirways DCA to RSW at 8:30am Cancelled Flightled. Rebook to Charlotte Cancelled Flightled. Can we rebook selves online??? +10607,negative,@USAirways how do I find an email address regarding reativation of dividend miles. Nothing on website +10608,negative,@USAirways baggage drop at phl b/c is incredibly backed up... unacceptable service +10610,negative,"@USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me?" +10611,negative,"@USAirways I don't want a reservation change, just adding a service. Am going public with this to get help." +10612,negative,"All followers please note that @USAirways is not taking customer service calls, nor responding by helping via soc. media #dontflyusairways" +10613,negative,"@USAirways your checkin at @PHLAirport is a #shitshow, and the agent behind the counter who tried to send me to the wrong destination=rude!" +10614,negative,@USAirways Sitting on the runway at phl for the last 30 min because the correct weights for the flight aren't in the system? #jobfail +10616,negative,"@USAirways any guesstimate on hold times? Can't change my flight online, at 45 mins and counting..." +10617,negative,@USAirways Trying to change my flight due to NYC travel advisory... your online system Cancelled Flighted my entire flight. Been on hold for over 1 hr +10618,negative,@USAirways yes. But the manner with which it was done was harsh for those affected. Already checked in. No remorse. Weak alternatives. +10619,positive,@USAirways ok. Thank you +10620,negative,@USAirways told to work it out ourselves #joke #fail +10621,negative,@USAirways incapable of seating a 2yo and mom together. Toddler in his own row #fail @CNN +10622,negative,@USAirways bumping people off a flight ten minutes before takeoff because the flight is overbooked #fail +10623,negative,@USAirways you call this a window seat? #airbus321seat14Fproblems http://t.co/ZKOE6clGiU +10624,negative,@USAirways is there a number to call to modify reservation. Please help. Very frustrating with american and us air merger +10625,negative,@USAirways you've completely ruined a pro athlete's ability to prepare for a race. Now you won't help him get the bike he needs to the DR?! +10626,negative,@USAirways Cool. Now @SweetingR has been told you can't re-route his bags after he was told to leave them last night. He needs them to race. +10627,negative,"@USAirways quick, let's board a plane so that we can sit on runway for 2 hours #clockwork #scareways #neverfails @AUmilo1" +10628,negative,"@USAirways Also, get excited, because he's going to be unable to contact you all from his destination, so you get to talk to me." +10629,negative,"@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt... +Is everything ok?" +10630,negative,"@USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now." +10631,negative,"@USAirways u would think if u were going to Cancelled Flight my flight, you'd rebook our seats to something other than the last row. #usairwaysfail" +10632,negative,@USAirways no online clearly states I can NOT- It says to call res. I already explained that. +10633,negative,@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP. +10634,positive,"@USAirways Got it, thanks!" +10635,negative,"@USAirways Umm, can you define 'extra time'?" +10637,negative,"@USAirways Oh yes, because I had loads of time running to my connecting flight after you delayed me for about 90 minutes..." +10638,negative,"@USAirways Hey, my bag was damaged flying with you yesterday. What can I do?" +10641,negative,@USAirways @AmericanAir flight 849's four subsequent delays destroyed my travel plans this evening. Looking to resolve this matter. +10642,negative,@USAirways I did at 7 pm! Still no bag.. +10643,positive,@USAirways Just spoke with a representative. Moved my flight earlier. Thank you so much for the follow up. +10644,negative,"@USAirways Congrats, you've just lost a customer for good. When I made a United weather change, free/5 min. You guys 2 hrs on hold & $25." +10645,negative,@USAirways So when was I supposed to call the Internet Desk? Especially since my reservation told me to directly call the main 1-800 number? +10646,negative,@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic +10647,negative,@USAirways I've been on hold for 75 minutes waiting to talk to someone about my flight tomorrow. Is there another number to call? +10648,negative,@USAirways ...YOU ARE DESPICABLE! The flight plan was lost! Now we've been sitting on the tarmac for an hour! Its a 45 min flight! +10649,positive,@USAirways hey guys just want to say I had the best flight ever! Thank you so much. I fell asleep and actually had a wet dream. +10650,negative,@USAirways Can you help me update KTN on the profile? Ticket book via AA & that info didn't get pass on. I've been on hold forever +10651,negative,@USAirways so you're not honoring miles with @united that were traveled last year? +10653,negative,@USAirways I was eventually given a flight to Memphis but only after I was taken off my original flight bc I was checked in as my father +10654,negative,@USAirways How the heck does one get the Internet desk to authorize a waiver? Would that involved being on hold for another hour? +10655,negative,@USAirways so am I supposed to discuss this matter with a computer? #BadCustomerService #Airlines #DividendRewards +10656,negative,"@USAirways >250k miles on usair. Last four flights not good. Other airlines much improved. Billing issues, seats, legroom, in air service." +10657,negative,"@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime" +10658,negative,@USAirways REALLY? Tried that already-got message not available to do. Next idea? +10659,negative,@USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure. +10660,negative,@USAirways but in the meantime I'll be sleeping on a park bench on dadeland st. Thanks guys! +10662,negative,@USAirways wonder if this misery is considered a damage in a breach of contract lawsuit #lawyerup +10663,negative,"@USAirways but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief." +10664,positive,"@USAirways but don't worry! They found a hotel, it's only 45min away. I got there around 11:30pm, no problem." +10665,negative,@USAirways at which point in told they have sold my voucher because I wasn't fast enough +10666,negative,"@USAirways the kind gentleman at the gate tells me to ""go left"" to get my hotel voucher at the ticket gate. Took about 20min to get there" +10667,negative,@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami. +10669,negative,@USAirways -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs & then zip +10670,negative,@USAirways flight scheduled for 730pm...told at 150am that flight is Cancelled Flightled after sitting on cold plane for 2 hours. +10671,negative,@USAirways refuses to compensate passengers when inconvenienced and wouldn't even rebook me on another airline. #disappointed +10672,negative,@USAirways Can you tell me why I waited 90 mins and then was charged the $25 phone change fee even tho I wasn't allow to make change online? +10673,negative,@USAirways @stephenrodrick Your team needs to build capacity +10674,negative,@USAirways I will write CR. Not sure what good it'll do as the customer service I experienced was horrible. +10675,negative,@USAirways -1st x told no travel advisory-now TWO hrs on hold & disconnected. Fl from BHM to Charlotte to PHL won't go-HELP!!! +10676,negative,"@USAirways Made about 30 calls to USAir today to merge of AAdvantage, Dividend Miles. Each time, says call back Late Flightr. #30timesenough" +10677,negative,@USAirways fuck you. +10678,negative,@USAirways I'm dumping this dividend miles card and forgetting your airline exists #ridiculous #theworstairlineever +10679,negative,@USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles😡. #wasteoftime #theworst +10680,negative,@USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you. +10681,negative,@USAirways Ever sit on hold and just lose track of time? http://t.co/Yqhk8LJaBN +10682,negative,@USAirways us air should be ashamed of this service - on hold for hours? No help from any representative just to reschedule due to weather ? +10683,negative,"@usairways now on hold for an hour. So frustrating, I suspect you have more operators come in on days like this w/inclement weather?" +10684,negative,"@USAirways - the worst! Hold time crazy, agents horrible, no accountability! #USAIRsucks" +10685,positive,@USAirways Kudos to Robin at @PHXSkyHarbor Lost/Found for reuniting me w/ my iPad. She was delightful to work with! +10686,negative,"@USAirways Website won't let me change online even though airline issued travel advisory, now on hold for 50 minutes. Help." +10687,negative,"@USAirways you were always my go to. What happened? Airbus over Boeing, and now no customer service?" +10688,negative,@USAirways trying to change flight because of airline travel advisory. on hold for 45 mins. Help! +10690,negative,@USAirways would be less annoying if road conditions weren't getting worse with every min U keep passengers captive for no good reason. +10691,positive,@USAirways experience exceptional service from Cherry at #DenverAirport. #GreatService. #professionalism +10692,negative,"@USAirways literally the worst flying experience of my life, and I have flown a lot" +10693,negative,@usairways I purchased a $49 upgrade on a flight 2 weeks ago and you gave it to someone else but I have not received a refund. Is this SOP? +10694,negative,"@USAirways figure it out, have had 2 Cancelled Flightled flights in the past week. Now coming home 2 hour delay, and cart that pulls plane just broke" +10695,negative,@USAirways 45 minutes on hold no help +10696,negative,@USAirways transferred 4x pleeeeeeeease help! +10697,positive,@USAirways me too! +10698,negative,@USAirways flight #3797 treatment of passengers has been atrocious - over 2 hours delay only to now deplane and given no direction +10700,positive,@USAirways you can thank supervisor Jeanine and her coworkers for the excellent customer service they provided +10701,negative,@USAirways only sympathy she offered was holding a reservation until Monday night. That's pretty awesome if you ask me... +10702,negative,@USAirways express my disappointment in your reservation department and the treatment of a Sailor dealing with a death in the family +10704,negative,@USAirways talked to Supervisor Jeanine and she couldn't help me. 45 minutes of talking to her and nothing. +10705,negative,@USAirways i thought @united was the worst airline but nah. You guys are far worse. Is @Delta the only decent airline out there? +10706,negative,"@USAirways @keithlaw I flew US Air for the first time yesterday, got propositioned by the flight attendant....true story! #Creditcardsales" +10707,negative,@USAirways 13 years of Naval Service and I run the travel department for all my commands... +10708,negative,@USAirways US Airways website. So you double charge people when they book flights now? Apparently you have but I've never been booked twice +10709,negative,@USAirways Already tried. How about Conf # via DM +10710,negative,"@USAirways new slogan should be ""if you don't want to arrive on time, pick us""" +10711,negative,@USAirways you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail +10712,negative,@USAirways they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents & Jeanine +10713,negative,@USAirways I will send an email with details Late Flightr. Thank you for responding. +10714,negative,@USAirways This is the last time I use your airline. I promise that! +10715,negative,"@USAirways @AmericanAir did I mention I'm a silver preferred member and fly every week (not always with you), and not even a meal voucher?" +10716,negative,@usairways Need to change div miles ticket after travel started due to weather advisory. Told not possible unless flight Cancelled Flightled. AnyHelp? +10717,negative,@USAirways @AmericanAir I was supposed to get from fresno to pittsburgh by 10pm. Instead I'm now not getting in until 4pm... tomorrow +10718,negative,"@USAirways @AmericanAir I'm stuck in the airport in fresno trying to beat the storm to pittsburgh, and you guys have offered nothing. HORRID" +10719,negative,@USAirways hello I have a question for you and your phone lines have jammed +10720,negative,@USAirways @AmericanAir u are the worst airline ever figure out the merger #dontmakemegooutside +10721,negative,@USAirways Just to follow up here is my experience: http://t.co/WJIiGZtiwg +10722,negative,@USAirways / @AmericanAir are incompetent. +10723,negative,@USAirways Now the next plane had a broken seat! My row! Another hour delay! #mad +10724,negative,"@USAirways how can I make a purchase, you take the money but I don't have a reservation...Explain" +10726,negative,@USAirways @AmericanAir thought u merged but #USAirways sucks #worstever http://t.co/myNZitCovn +10727,positive,@USAirways yes I did thank you! They did a great job turning the flight in jan ! +10728,negative,@USAirways 2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold +10729,positive,@USAirways connection made. Thanks again this week. #daddyshome +10730,negative,@USAirways worst customer service experience ever today. Get it together. +10731,negative,@USAirways I know some folks have to use your airlines but doesn't customer service ever matter? I really hate to complain but it's brutal! +10732,negative,@USAirways im on the plane not sure what you mean. We are sitting here. It's just one story of failure after another when I fly you guys +10733,negative,@USAirways still waiting #brokenpromises #notnice #neveragain #tellyourstory +10734,negative,@USAirways your team was just terrifyingly rude to a young mother & her baby trying to check in to a flight from PHX to JWA. Help her out. +10735,negative,@USAirways them and @AmericanAir +10736,negative,@USAirways rudest crew member experience! Throwing shade and calling out customers. #reachingnewlows +10737,negative,@USAirways @AmericanAir terminal E in Miami is still the worst most smelly airport ever. Thanks for nothing. +10738,negative,@USAirways I did & was told I asked to many questions. bag might still be on flight 413. Should be easy to check when it lands in Seattle. +10739,negative,@USAirways Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again +10740,negative,@USAirways here we go again. Same flight as last week. Delayed already 45 mins. Think the 7:15 can leave PHL before 1:15 am? #waitingagain +10741,negative,@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers +10742,negative,@USAirways - delayed 1851. Need an extra 5 min to make 1769. Would appreciate a little help again this week. +10743,negative,@USAirways stuck on Tarmac for hour an a half and told longer to go and no hotels available when we land in Phoenix #unacceptable #unhappy +10744,negative,@USAirways not happening #worstairlineever also Marie Burroughs is the worst customer service rep ever #yourairlinesucks +10745,negative,@USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company. +10746,negative,@USAirways you suck and you ruined my day. And my vacation isn't even until June. +10747,negative,"@USAirways will do. maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered" +10748,negative,"@USAirways yep, check it and my gmail 'Promotions' folder regularly... :-(" +10750,negative,@USAirways thanks for nothing +10752,negative,@USAirways 2 bad planes & 3 gate changes= lots of exercise. #travelfail let's hope this plane works. I'm tired. +10753,negative,"@USAirways Good info, but am already signed up for all options. None of which sound like they applied to the 'missing' emails." +10754,negative,@usairways is there not a faster way to get me to Columbia Sc than making me stay in CLT over night after my delayed flight? +10755,positive,@USAirways thank you +10756,negative,@usairways and @american please get my plane together before I go to Jetblue +10757,negative,"@USAirways it MIGHT have went through. No confirmation. ""Please wait"" then same form." +10758,negative,"@USAirways found the tix#, security code not working. Tried a dozen times." +10759,negative,"@USAirways Nightmarish customer service. Further to that, as an elite member, I'm appalled." +10760,negative,@USAirways I have never been given a number for elite for usair. Only AA. I waited for 3 hours for an answer and by then my seat was gone. +10761,negative,@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I’ll ride US for life +10763,negative,@USAirways nothing important to do. Why was I told to wait in the @AmericanAir line? #patiencerunningout +10766,negative,@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip +10767,negative,"Is it insulting that @USAirways @AmericanAir offer a ""non required $50 voucher as a goodwill offering..At least my bag can fly round trip" +10768,negative,@USAirways there is a travel advis for nyc and phil PA -winter weather- but U.S. Air hasn't posted one yet. Can I still change flt wo pen? +10769,negative,@USAirways I'm trying to Request Missed Mileage and it keeps saying it can't my flight from 2/13. Then it says call the number. +10770,negative,@USAirways flight 413 my carryon is missing.stollen off plane or left at gate. Worst customer service. Doesn't seem to be anyone's concern. +10771,negative,@USAirways how about checking the plane before having everyone board the plane? #pissed +10773,negative,@USAirways link didn't work via Mobil. +10774,negative,@USAirways Wishing we had our luggage. 2 days now. Had to pay our way from St Thomas to San Juan. Spent extra $$$ because of this mess up. +10776,negative,@USAirways How do I get through? +10777,negative,@USAirways @AmericanAir who runs the show at the airport have a boarding pass says us airways and I have to wait in American line #yousuck +10779,positive,@USAirways Yes thank you. Appreciate u checking... +10780,negative,@USAirways why I can't book a flight to PRN through your website? +10781,negative,@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab +10783,negative,@USAirways since when does a maintenance problem and missing flight crew equal delayed due to weather? I'm confused since we had sunny skies +10784,negative,@USAirways I keep calling your help line (800) 428-4322 and it keeps saying they are too busy to help & to call back Late Flightr. FOR A WEEK NOW! +10785,negative,@USAirways who would like to watch the video of how loyal customers are really treated while asking for an explanation for our 6 hour delay? +10786,negative,"@USAirways more lies, they said in their email we were delayed due to weather when the sky was clear in the city we were departing." +10787,positive,"@USAirways I'm enjoying my flights so far! You're doing a great job. Today's been tough, so thanks for making my flights comfortable." +10788,negative,@USAirways look @Delta has made the right call on CHO. Please evaluate. http://t.co/3KhGjoFgpX +10791,negative,@USAirways have checked all day. CHO needs added. Please evaluate. +10796,positive,@USAirways Shavon at customer service desk in Charlotte was fantastic! So helpful and smiling evn after what sounds like long day.Reward her +10798,negative,@USAirways another squashed flight. Having to share my seat with another passenger is not@my idea of quality travel +10799,negative,@nrhodes85: look! Another apology. DO NOT FLY @USAirways +10800,negative,@USAirways it's painful being on hold to you!! Really 25 minutes to change a flight!! http://t.co/ocqk0JFXuA +10801,negative,"@usairways yep, sent my bag to Philadelphia instead of Miami...I caught it...then was told my flight changed to tomorrow, wrong again #fail" +10803,negative,"@USAirways right, can you use a shuttle ticket from LGA to BOS for any shuttle flight? Probably gonna miss the 4pm." +10804,negative,"@USAirways I did, but i need to get a human being. What's the fastest way to achieve this? All I get is a computer." +10805,positive,@USAirways - Check-in staff at PHX are awesome! Great traffic control for general boarding. +10806,negative,"@USAirways Batting 1.000! Four flights in a month, all four delayed!" +10808,negative,"@USAirways & also that I was told no comps, upgrades, etc. ReFlight Booking Problems is good enough. #usairwaysfail" +10809,negative,"@USAirways I was... 4 tomorrow. I missed my meeting today, & it was pointless 2 pay hotel today when the purpose of my trip has been screwed" +10810,negative,@USAirways Merging AA and DividendMiles yield an error. What are the _exact_ steps to navigate the phone menu? All I get is a computer. +10811,negative,@USAirways #2066. Was on plane from PBI to CLT and knew about the frozen water. Also saw a plane to NYC take off at the gate next door! +10812,negative,"@USAirways and next flight delayed as well. 5238 out of Charlotte, is it just my luck or what?" +10813,positive,@USAirways Just talked to reservation. Must congratulation to them. Very friendly. Good for usair. The ONLY airline we fly. +10815,negative,"@USAirways fight was delayed 3 hrs in MCO, now I'm stuck in Philly with a standby ticket, flight 4009. Solution needed." +10817,negative,@USAirways Know what I like about gate 35X @NationalAirpor ? Nothin.I like nothin bout yo #ghettofab gate #USAirways http://t.co/mAqw2nLNiU +10818,negative,@USAirways I've tried calling 3 times the past 3 days and I keep getting told to call back. SOMEONE PLEASE HELP ME +10819,negative,@USAirways gate agent in CLT forced me to check bag in z1 & proceeded to allow larger bags. Huge inconvenience to travel plans. +10822,negative,"@USAirways worst customer service. ticket was 180 and fee is 200 it's ""not worth it"" for them accommodate me given circumstances in BOS" +10823,negative,"@USAirways see? No response? Obviously you think this ""service"" is acceptable. #customerservicefail" +10824,negative,"“@USAirways: We're sincerely sorry, Sean. Reservations is working hard to answer everyone's call and we appreciate your patience.” #false" +10826,negative,@USAirways It wasn't weather this morning. AWE1701 diverted back to BOS due to mechanical issues. So far lost one of 3 days :( +10827,negative,@USAirways I have been in contact with 3 people and still no answers. You keep sending me to @Expedia and they keep sending me to you! +10828,negative,@USAirways @AmericanAir no one appreciates the sass of the gate agent at Gate C38 at LGA flight US626. Irritated customers +10829,negative,@USAirways how do I get you to stop sending me emails about my ex boyfriends account? I don't care how many points he has! He only has +10830,negative,@USAirways we have seats. on phone Iwas told I was getting error msg due to paid 1st class upgrd. told to check in after 12am.sound right? +10831,negative,@USAirways waiting for bags now over 25min in Phl bag claim! +10832,positive,@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested. +10833,negative,@USAirways flight is already over. I think the airline should just have the flight attendants actually emphasize that VAPE is still smoking +10834,negative,@USAirways Call volumes are high so the best answer is to hang up on me? +10835,positive,@USAirways i got through and am able to switch my flight with no charge. Thank you +10837,positive,"@USAirways Welcome to North Texas US Air / American Air employees. +Housing and Education are great opportunities in The GR8 State Of Texas" +10839,negative,@USAirways yes but lost a whole day. Frustrating!! #poor customer service +10840,negative,@USAirways Saddens me that my first tweet - ever - has to be a complaint about customer service. +10841,negative,"@USAirways trying to check in online for a flight tomorrow. Tried computer, tablet, and phone. got error message on all devices?" +10842,negative,@USAirways @AmericanAir How do I merge my miles accounts? Your sites tell me my info don't match even though I can't find a difference. +10843,negative,@USAirways yes had to go pick up and pay 40 cab ride very rude employee poor customer service +10845,negative,@USAirways your staff at LAX really messed up on this one. Failing to scan my suitcase tag. +10846,negative,@USAirways Not happy with start of trip! Cancelled Flightled flight #poor customerservice +10849,positive,"@USAirways Thanks. No DC yet, I see. I will keep that link and check back. Appreciate it!" +10850,negative,@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available. +10853,negative,@USAirways I called the BTV desk; they had more information - so it exists. Your systems don't make it easy for the customer to access it. +10854,positive,"@USAirways awesome! And yes, @UpInAirClaire is!" +10855,negative,@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days +10856,negative,@USAirways was on hold for about 45 minutes after speaking 2 lady at the airport counter. Gave up +10857,negative,@USAirways I just want to find my bag so I won't have to go through the hassle of trying to claim what was in my suitcase #usairwaysfail +10858,negative,"@USAirways Literally all that says is ""Case open"" What good is that to me?" +10859,negative,@USAirways no you not sorry. I am trying 2 add a day 2 my vacation but there is a $200 charge just 2 change flights +10860,positive,@USAirways Melinda in reservations in greensboro nc is an absolute jewel thank her for me she's amazing!!! +10861,negative,"@USAirways the two women workng PHL bag check term C @ 11:30 ET should be fired for being rude, pushy and treating customers with disrespect" +10862,positive,@USAirways Best GAgent in a long time - Danny B. for US628 DFW-CLT. Appreciated how up to date he kept us during irrops. Super professional! +10863,positive,"@USAirways +Good news, we got fixed." +10864,negative,@sarahpompei don't bother wasting your time! @USAirways will send u a form letter & let u choose a gift certificate. #worstcustomerservice +10866,negative,@USAirways and now that flight pushed back to 2:35pm departure. +10867,negative,"@USAirways -not just this trip, been a few. Ur saving grace is ur cheaper flights. Now willing to pay more 4 bttr service on bttr airlines." +10868,negative,@USAirways horrible experience to key west lost luggage called to check & was told not to call back reconsidering my flight back +10869,positive,@USAirways thank you! +10870,negative,"@USAirways I needed to be at my destination by lunchtime today. No one could get us on a flight, but I've since learned @Delta had one!" +10872,negative,@USAirways delayed I'm charlotte big surprise +10873,negative,"@USAirways Cancelled Flightled flight, 50 person line and one agent helping to rebook. You could've handed this one better. http://t.co/By3vDioSUA" +10874,negative,@AndrewFallis same here! On hold for an hour & then told @USAirways has done all it is willing to- which was apologize. #stillnotonmyflight +10875,negative,@USAirways what is happening with flight 1701 from BOS to PHL? Daughter and her fiancée are stuck in BOS! +10876,negative,"@nrhodes85 isn't it funny that @USAirways just apologizes, but doesn't actually take steps 2 go above & beyond for customers? #NotImpressed" +10877,negative,"@USAirways 2133. Flight now Cancelled Flightled. Have been rebooked on 2pm flight. If on time take off, I'll have spent 5 extra hours at DCA." +10878,negative,"@USAirways We've been sitting on this plane for almost an hour, waiting for it to be fueled. Shouldn't that have been done b4 we got on????" +10879,positive,@USAirways Thank you +10880,negative,@USAirways can I get a free mimosa to compensate my flight delay (yet again) thx +10881,positive,@USAirways Reservation agent on the phone did a great job. +10882,negative,"@USAirways get ur act together, start treating ur passengers w/ kinder, have more sanitized planes. Take a page from @Delta perhaps." +10883,negative,@USAirways is a joke. Stop losing my luggage! +10885,negative,"@USAirways I've been on hold for 35 mins to sort out my reservation out of sync message when trying to check in, what's wrong?!?" +10887,negative,"@USAirways has no idea what customer service means. As the customer, if you mess up my plans, don't treat me like its no big deal!" +10888,negative,@USAirways Still on hold. 1 hour and 45 minutes and counting. Platinum? Who cares? Problems checking in? Who cares? +10889,negative,@USAirways how about a little help for the two gate agents trying to rebook flight 1707? +10890,negative,@USAirways I respect the stress of a merger but one rep to reschedule/replane 15 ppl who are already Late Flight? #youcandobetter +10891,negative,"@USAirways now I am on flight to FLL, and told to take a train back to PBI to get my car. There are no trains to PBI!" +10892,negative,"@USAirways I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made" +10893,negative,"@USAirways Handled on the phone. Unfortunately it wiped out an entire trip, which is why I'm so displeased." +10894,negative,@USAirways headed to NYC from CLT. Funny to hear all phones ring at once and then the entire plane groan (has happened twice more). +10895,positive,@USAirways made it!!! Send Bloody Mary's to row 27!!! +10897,negative,@USAirways I already let them know and sent 4 complaints. Got a call back finally when I was asleep and there is no return call back # +10899,negative,@USAirways the flights weren't from this morning... It was 4 flights 2 on Thursday and 2 on Monday which turned into Tuesday +10900,negative,@USAirways I spoke with a customer service rep who was rude and curt and transferred me to eternal hold. Sad. #badservice #mergerdisaster +10901,negative,@USAirways your customer service is a nightmare. I have been on hold for 1 hour. I'm a platinum member with AA and feel like it's worthless +10902,negative,"@USAirways never let's me down, every. Single. Flight. Gets delayed." +10903,negative,@USAirways sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection +10906,negative,@USAirways I've been standing on a very crowded bus for the past 30 mins for DCA-PIT. HELP! @AmericanAir http://t.co/jasKYPLWt5 +10907,negative,"@USAirways Thanks, but you can't. My flight was Cancelled Flightled for ""maintenance"" reasons, and the next available flight was too Late Flight for me." +10908,negative,"@USAirways yes, I was rebooked the next day (Weds). Thanks. Just upset that I lost 2 additional work days AND paid for my own hotel. #losing" +10910,negative,@USAirways suppose I need to tweet everyone how horrible your airline is for you to take notice. Let me try that route. +10911,negative,"@USAirways 835, fix this ASAP" +10912,negative,"@USAirways No. Just felt that you could do better in making the emails feel a little less of “We don’t care. We’re automated.""" +10913,negative,"@USAirways @AmericanAir , you Cancelled Flightled my flight back during the holidays and gave me a refund of $8.51/ticket from PHL to EWR, really?!" +10914,negative,@USAirways I'm logged into a Flight Booking Problems. I need to add API before travelling to the states but I cannot see where to do it +10915,positive,@USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony. You will help us get to Tel Aviv on time. #HappyFriday +10916,positive,@USAirways big thanks to Yvonne Anthony from the Chairman's desk. Top tier customer service today. #outstanding #service & #support. +10917,negative,@USAirways now the plane is 100 degrees and we are burning up. This is completely illegal. +10918,negative,@USAirways are you fucking kidding me??? http://t.co/qjLzrYWFj2 +10919,negative,@USAirways now siting on Tarmac in philly for another 15 minutes. This is so lame. Sorry doesn't help. This is terrible. +10920,negative,@USAirways what is the damn delay???? +10921,negative,@USAirways it would be nice to just pull up to the gate. Still sitting here +10922,negative,@usairways app is the worst one for airlines. Can't do anything once your original flight time has gone by. Useless. +10923,negative,@USAirways has completely wasted my work day! Thank you for the bad service and bad Friday! +10924,negative,"@USAirways And also, it's great that you tweet @ complainers, but what about the in-person help when I need it? Robyn F. in Manch = useless." +10925,negative,.@USAirways You'll be receiving a long & detailed complaint letter soon. Long story short: never flying USAir again. +10926,negative,"@Usairways thanks for making miss connection, getting rebooked, missing that too, and a miserable day. Started my day @ 4:30am for nothing!" +10927,negative,"@Usairways need to learn operations. Sit a plane overnight at #gsp, and not realize there's a mech problem. Then delay flight 3 1/2 hours!" +10928,negative,"@USAirways that the flight was delayed & closed the doors only to tell us we would not be leaving for an hour and a half. Bad, bad service" +10929,negative,@USAirways why would you not give us the option to get off the plane instead of sit on it for an hour and a half when you knew at the gate +10930,negative,@USAirways He overflowed over the armrest and under with legs sprawled. You should refund me I had no Choice. #Grossedout +10931,positive,@USAirways I appreciate your prompt response. +10932,negative,@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay for Choice +10933,negative,@USAirways well we should have been told that before we were sitting on the plane for an hour to have the option of not getting on. +10934,negative,@USAirways I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable +10935,negative,@USAirways doesn't seem likely bc your team failed to scan my bag in LAX and you recycle bagtag numbers that doesn't help #usairwaysfail +10936,negative,@USAirways this is a complete waste of my day. A trip to my for work has now turned into sitting on your planes all day. Ridiculous +10937,negative,@USAirways we should have been given the option to get off the plane not sit on it for a time longer than our actually flight. +10938,negative,@USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open. +10940,negative,@USAirways nothing was available. Male flight crew was not nice/dismissive. Big guy was standby and probably didn't even pay. +10941,negative,@USAirways is setting themselves up for a lawsuit. No way we should sit on a plane for an hour and a half. +10942,positive,@USAirways Thks US #1786 2/19 PHL to FLL. Overall 1st class has improved with more food now on PHL to FLL and most crews are super. +10943,negative,@USAirways I want to not sit on a plane from DCA to LGA for an hour and a half which is longer than my flight. +10944,negative,@USAirways this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air +10945,negative,@USAirways is moving the plane to the end of the runway for us to sit on it for an hour and a half. They didn't even let us off. +10946,negative,@USAirways hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days +10947,negative,@USAirways Plus a US Airways - you need to do something about this! I left Philly to thaw out!!!! http://t.co/pKy7ZhnNRH +10948,negative,@USAirways ordered a Scotch & water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that???? +10949,negative,"@USAirways yeah, the mark was like a mile back. Also we're an hour Late Flight. So thanks a ton for the great service today." +10950,negative,@USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class. +10951,negative,"@USAirways Paid for a Choice Seat my Choice is to NOT have big man next to me in my seat, too. #oldseatnocushion #worstflight #nohelponboard" +10952,negative,@USAirways First class no snack basket was catered so drinks only No preflight drink or coathanging 1st drink service 50 min after take off +10953,negative,"@USAirways you told us last night that there was a ground stop at O'Hare FOUR HOURS AFTER Obama landed, stop blaming someone else" +10954,negative,@USAirways #428 delayed due to #frozentoilet #medicalissue #mechanicalissue #dispatchissue We've heard it all! #LetsGo +10955,negative,"@USAirways ""Able""? Does that mean not having private conversations and not helping those w/ luggage that won't fit overhead?" +10957,negative,@USAirways is the worst. 45 minute delay in Boston. Not weather reLate Flightd. Going to miss our connecting flight. Gassing up the plane issue. +10958,negative,@USAirways is the worst!! Still haven't left.. Everyone missing connections. +10959,negative,@USAirways today's flight to Philadelphia. It's a little disappointing for the unnecessary delays and it's not even snowing in FL. +10960,negative,@USAirways I have been trying to book a flight using my miles for 3 straight days. 210 min on phone - still haven't talked to a human. +10962,negative,@USAirways gonna miss connecting flight.. Delayed flying out of Boston +10964,negative,@USAirways on flight 1839 waiting for weight and balance info for the past 30 minutes!!! +10965,positive,@USAirways thank you for refunding me on my baggage ! really appreciate it +10966,negative,@USAirways thanks for taking my flight off the board AND NOT PROVIDING and updates about my flight which is 26 minutes Late Flight. +10967,positive,@USAirways @AmericanAir I am so going to miss US Airways. You always provided great service and NEVER LET ME DOWN. +10968,negative,@USAirways NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni +10969,negative,.@USAirways I rebooked myself - but Cancelled Flighting flight because crew expired after boarding is unacceptable. You started delaying at 1:30pm. +10970,negative,"@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!" +10971,negative,@USAirways this response doesn't correct the fact that your pilot failed to keep passengers updated +10972,negative,@USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience! +10973,negative,"@USAirways it was 1838, almost 5 hours Late Flight due to mechanical." +10974,negative,"@USAirways never flying #USAirways again. Horrible experience, terrible customer service." +10976,positive,@USAirways we will...sunday! Just a few days away +10978,negative,@USAirways unacceptable. You knew the pilot wouldn't be able to complete the trip. Wasted all of our time. +10979,negative,@USAirways I have been on three planes for flight 1907 and still haven't left the ground BAD SERVICE #sad +10980,negative,@USAirways Then told to offload because the captain was over hours? This has been a terrible experience. +10981,negative,"@USAirways Why were we loaded onto the plane (4 hours Late Flight, mind you), made to sit for 40 minutes" +10982,negative,@USAirways why load us on the flight if the captain was over the hours he could fly in one consecutive period? Unacceptable. +10983,negative,@USAirways offloading the plane?!?!?! This is ridiculous!!!! +10984,positive,"“@USAirways: @jdbwaffles We're excited to have you fly with us, JB! When will this be?” Spring Break !!!" +10986,negative,@USAirways that is actually not true! You can get a seat online after a big hassle. That policy is totally dishonest and misleading. #FAA +10987,positive,@USAirways I will. Thank you for at least tweeting me back:) better than most. 👌 +10988,negative,@USAirways that seems unlikely without a crew here to board us +10989,negative,"@USAirways that's incorrect. Four people, last flight of the night, with our bags. #horriblecustomerservice" +10990,positive,@USAirways Exicted to be flying with y'all soon !! +10992,negative,"@USAirways the fact that you are making customers pay $15 to ""choose"" a seat and try to convince them using psychological tricks with colors" +10993,negative,@USAirways I’ll do that in addition to reviewing on my blog. Your agents were pleasant but the experience was less than :/ +10994,negative,@USAirways your new seat assignment service is an embarrassment to airlines and customers worldwide. #shameonyou #usairwayssucks +10995,negative,@USAirways worst experience ever with you guys…see my blog tomorrow on my experience. Maybe you can help make it better. +10996,negative,@USAirways now the freezing bus is just doing circles? +10997,negative,"@USAirways please explain, I have plenty of time since I'm STRANDED!!" +10998,negative,"@USAirways I doubt that, its 11:21p & we r still being held captive on the ground at DCA! A little communication from up front would b nice." +10999,negative,@USAirways why does it cost $900 to change a $100 ticket when it only cost $150 to purchase a new ticket? +11000,negative,@USAirways 3935. Sitting on a freezing bus because nobody is in the plane. What is up? +11001,negative,@USAirways we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary. +11002,negative,@USAirways doesn't want me to get home +11003,negative,"@USAirways They don't stand alone for me, I bought tix based on USAir confirmed flight. What good is confirmation if you change it anyway?" +11004,negative,"@USAirways DCA->HPN, u r prof hostage takers.We stood on bus 2 plane for 25 min,now sitting on plane with no mvmt & 1 announcement 4 > hour!" +11005,negative,"@USAirways - I bet you don't, but I'm the paying customer here. I know how to check for flight delays, thank you." +11006,negative,"@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket." +11007,negative,@USAirways oh great after a 5 hour delay we get to sit on the plane for another hour without it moving. Flight 1137 has been awful +11008,negative,@USAirways that's the 1st sorry I received from your company. The least you could do is fly us home early at no extra charge. +11009,negative,@USAirways never flying with you guys again. Extremely disorganized and too many delays. +11010,negative,"@USAirways my buddies are currently delayed 3.5 hours and counting in DCA on their ways to CAE for a golf week, any compensation? #FlyDelta" +11011,negative,"@USAirways Flights 890 was the delay, Flight 5136 was my missed connection… Help!" +11012,negative,@USAirways the flight that I did not connect to was 1857. +11013,negative,@USAirways even when I do simple google search by flight number it tells me which gate so won't be that difficult am sure #disappointed +11014,negative,@USAirways yes .not sure how you guys don't know gate is occupied and keep us waiting +11015,negative,"@USAirways Wow! Your miles program is Ripoff,Quick ticket fee 75$ I hope you all end up on unemployment." +11016,negative,@USAirways - BOS -> DCA delayed again. This needs to stop. I will be filing complaints with the FAA and Consumer Affairs +11017,negative,@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect. +11018,negative,@USAirways you gladly take the loyal customer's money but when you cause an inconvenience you do nothing to help fix the problem you caused. +11019,negative,@USAirways the least you could do is make up for what you have caused. You are ruining people's memories! You should be ashamed! +11020,negative,"@USAirways 1st a Late Flight plane, then missing flight crew, then maintenance problems, gates switched 4 times. You call this customer service??" +11021,negative,"@USAirways due to your expensive change fees either. Out of all the airlines, we chose yours, all do you could screw us. STRANDED!! No help!" +11022,negative,"@USAirways we can't afford the international change fees to rebook our trip so we wanted to go home, turns out we can't afford to go home." +11024,negative,"@USAirways ruined our honeymoon by causing us to miss our international flight, and now we are stranded." +11025,positive,@USAirways FA attendant on 4553 PHL to PWM tonight was fab! An asset to your team. From 1F. Have a great night team! +11026,negative,@USAirways thanks for overFlight Booking Problems first class and automatically downgrading my upgrade 3 min before boarding. #ffstatusdontmatter #thenewaa +11027,positive,@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares! See you Saturday! +11028,positive,"@USAirways Thank you, @USAirways! Your fare to from DTW to DCA was much lower than @Delta and @SouthwestAir! Thank you! You won me over!" +11029,negative,@USAirways flight 728 from PHL to London has been sitting on the tarmac for 46min w/NO further update from the pilot. what gives??? +11030,negative,"@USAirways I already HAVE, four times" +11031,negative,"@USAirways 42 minutes holding. Seriously, if your average wait time is over 30 minutes then maybe, just maybe, you're understaffed." +11032,negative,@USAirways I submitted refund request b4 1st flight 2 days ago. Is that all I need 2 do? +11033,positive,"@USAirways I know that, thanks. Evaluate further ;-) ... -Chairman" +11034,negative,"@USAirways Seriously??? I have shared my concerns four times already, to NO avail! Geeeeezzzzz! #frustrated flyer" +11035,negative,@USAirways No hot food on a 5 hour flight? Crazy. Couldn't eat in PHL b/c our original connection was 40 min Late Flight. What gives? #PHLtoLAS +11036,negative,"@USAirways Seriously, flight delay Cinci to Philly due to new ground staff, miss connection to MAN UK and now have to argue for hotel. WTF" +11037,negative,@USAirways thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway +11038,negative,"@USAirways I guess they only respond to compliments. Sorry, can't think@of even ONE." +11039,negative,@USAirways #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie +11040,negative,@USAirways 45 minutes on hold waiting to speak with an agent !! Come on #USAirways !!! Ridiculous #baggagelost #usairways +11041,negative,"@USAirways unable to locate baggage, this is frustrating. All my sons clothes and needs in it. #zfv #yyz #usairways #baggagelost" +11042,negative,"@USAirways I already did. My question is, why does it still say in progress on @AskPayPal? It's been 6 days." +11043,negative,"@USAIRWAYS ARE YOU KIDDING ME?? Bad customer service, folks. Flew from PSP to PHX flight 2692 on 2/19. (cont) http://t.co/KigfKVXxDQ" +11044,positive,@USAirways thanks for getting me rescheduled on a direct flight to NOLA tonight in 10 minutes--and hopefully an hour earlier getting there! +11045,negative,@USAirways problem with flight in Gainesville US Airways 5137 to CLT will miss connecting flight 5547 to IAD. When can I get another flight +11046,negative,@USAirways still no rep can talk 3 days Late Flightr. U r asking me to checkin to my flight tmrw and my refund is being requested. Deal w this!! +11047,negative,"@USAirways flight 1777 has been waiting for 30 minutes at RSW waiting for weight balance clearance. Come on, let us leave!" +11048,negative,"@USAirways @AskPayPal When will it be marked ""completed"". I'm scared I'm going to lose my reservation or my money is going to be refunded." +11049,negative,"@USAirways @AskPayPal completed. If that's the case then why does it still say ""in progress"" on Paypal's website. I reserved on the 13th." +11051,negative,"@USAirways Appreciate the calls when flight's delayed, but the recorded msg is tedious & just goes on & on. I vote for texts if practical :)" +11052,negative,@USAirways HORRIBLE communication on delayed flight out of LGA!!!! I got 2 emails in seconds w different delay times!!!! HORRIBLE +11053,positive,@USAirways thank you finally got our bag. Customer services reps were wonderful. +11056,negative,@USAirways 45 min hold time then a hang up by Manager Mike in dividend miles dept. tough to justify sticking with the Us air CC and status. +11057,negative,@USAirways never fails to disappoint. +11058,negative,@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow? +11059,negative,@UsAirways your person taking tickets is rude and now we are delayed 4-50 minutes because you overfilled fuel on the plane #500. +11060,negative,"@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now" +11061,positive,@USAirways flight 437 PHX>ORD. Lead FA Bill is the most professional FA I have seen in 9 years of flying USAir. I have no AB cards. :-( +11062,positive,@USAirways I miss you too. Work has taken me out of Philly. I’ve been on flight 1776 from BOS —> PHL so many times I should have a res. seat +11064,negative,@USAirways @AmericanAir Total lack of cust. service for a mom flying solo w. baby. Will not be flying w. Am. Air again!!! +11065,negative,@USAirways pure anarchy on flight 555 to SLC. People walking in with nothing packed in bags with arms full of stuff. #getittogether +11066,negative,@USAirways @AmericanAir you know...hockey sticks are expensive. Your baggage handlers shouldn't just be throwing them on the cart. +11067,positive,@USAirways no problem. Things worked out at airport. Thanks! +11070,negative,@USAirways i tried it but doesnt help very much and Reservation seems to be overwhelmed with some issues +11071,negative,@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame.. +11074,positive,"@USAirways yes, it's a domestic flight. Thank you!" +11077,positive,@USAirways thanks! Made it safely! http://t.co/KCqeBEej7S +11078,negative,@USAirways they say connections are good still...but another reFlight Booking Problems is the last thing I need today +11079,negative,@USAirways tells me to talk to @AmericanAir about my delayed flights. AA tells me to talk to US. #ihatemergers +11080,negative,@USAirways what is the holdup? Should I be looking for another flight? +11081,negative,@USAirways this is going to take up to an hour--not okay USAir. Not okay. This is ruining everything. +11082,negative,@USAirways 4420 delayed further? +11083,negative,@USAirways 25+ min. Hung up. Always awful having to call Reservations there. +11084,negative,.@USAirways I guess from now on I should take my chances & keep the $50 for the courtesy free because it seems cabin is always full. +11085,negative,@USAirways 4 hours Late Flightr And i lost my conection 😡 +11087,negative,@USAirways over 15min hold on your reservation line. embarrassing. AA Platinum member. +11088,positive,"@USAirways - love the changes in the lounge - cheese, veggies, olives in addition to the crackers and snack mix," +11089,positive,@USAirways thanks. If you have another method also that would be nice. Appears to be a design flaw +11090,negative,@USAirways yes. Every one of these on every flight is like this. There needs to be more Velcro or something +11091,negative,@USAirways please secure the 'footrest' shelf' in business class on A330 airplanes!!! http://t.co/ZL4bVEXmcJ +11092,negative,@USAirways forgetting to fuel up? Realizing there was more cargo to add to plane? One way to try and mask a delay. +11093,negative,"@USAirways Your gate team are polite. But your planes are habitually Late Flight. In many cases, passengers are waiting for the flight crew!" +11094,negative,@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND +11095,negative,@USAirways $75 for that uncertainty? I know u run an account; u don't create policy. But it's an undue penalty for a job req'ing flexibility +11097,negative,@USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps +11098,negative,@USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS. +11099,negative,@USAirways not moving we are in the tarmac delayed for some unknown reason. I'll keep you posted +11100,negative,@USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport +11101,negative,@USAirways how are you guys losing luggage when it was suppose to be on the same flight I was on. Highly disappointed no meds no clothes :( +11103,negative,"@USAirways @garywerk poor excuse. I was towards front of plane, no sandwiches, we have to pay for them, should have more" +11104,negative,"@USAirways I'm not patient. I'm annoyed. If you can't book this travel online, then you shouldn't make people wait on the phone." +11106,negative,@USAirways still in yuma waiting for 2702 to go. Looks like I might miss 2696 to MontereyRegionalAirport need options please +11107,negative,"“@USAirways: @alan_bledsoe Thanks for your feedback, Alan.” Thx, but no help as I watch a flt Lve w/open seats and I wait 3hrs for nxt flt" +11109,positive,@USAirways lol me too +11110,negative,@USAirways still waiting on a response +11111,negative,@USAirways - who do I call to use credit fm. prev. cxl tix that can't be rebooked online?Rep I called quoted me $1k higher than the website. +11112,negative,@USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers +11114,negative,@USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat +11117,positive,"@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!" +11118,positive,@USAirways I just think it's weird to have mileage as 666 +11120,negative,@USAirways Some of my 4 kids are anxious. Husband and I can't sit with all 4 with current setup. No warning that our 6 seats changed. +11121,negative,@USAirways but you guys switched me and didn't inform me of the chathes +11122,negative,"@USAirways worst airline ever....left without luggage for 7 days, submit $700 expenses and they offer a refund of $297? #badservice" +11123,negative,"@USAirways your app is bad, and you should feel bad." +11124,negative,@USAirways Still irritated that our well planned and booked return was messed with & with no warning. +11126,negative,@USAirways is probably losing a family of world travelers as customers due to broken processes. @AmericanAir I hope you can fix it +11128,negative,"@USAirways yes thanks I have never seen anything like this and I come to Yuma all the time, big disappointment. There are 40+ still waiting" +11129,negative,@USAirways You will be hearing a lot more from me instead of your feedback when I get back home. +11130,negative,@USAirways has the most ass backwards process for using credits on flights. even trying to get a hold of customer relations is impossible +11131,negative,@USAirways @AmericanAir Will you be destroying lives in Eastern @GastonCounty during this lively little event? For profits you will. +11132,negative,@USAirways 5 hour cross country morning flight and you have no food? #BadService +11134,negative,@USAirways understood and I am sympathetic. How do I get my $100 back? I shouldn't have to pay especially if YOU switched my flight. +11135,negative,@USAirways we bought our tickets months ago. Had seats together for all 6. Haven't changed flight. Now 4 kids seats are scattered on plane. +11136,negative,@USAirways 1 person to check in 50 people and the plane boards in 20 minutes and he is telling people @AmericanAir exec bene's not honored +11139,negative,@USAirways Cancelled Flightled due to maintenance. The plane was there for 10 hours. Get your shit together because there are a lot of people unhappy. +11140,negative,@USAirways a year and every time with US Air something happens. I sat waiting for a re-scheduled flight for 10 hours then to say its +11141,negative,"@USAirways was switched to an American Airlines flight, not by choice, and now I am charged $50 for bags? Thought y'all merged?" +11142,negative,@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times... +11144,negative,@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable. +11145,negative,@USAirways over an hour now and still no one at the Yuma counter +11147,negative,@USAirways now you have over 50 people in line. This is stupid!!! What the heck! +11148,negative,@USAirways some people in line have been waiting 55 minutes for a customer service representative +11149,negative,@USAirways @americanair I feel sorry for AA +11150,negative,@USAirways there has been NO one at the Yuma ticket counter for 30 minutes and there are about 30 people in line. Terrible service!!! +11152,negative,@USAirways what an amazing day. Delayed 4 hrs bc frozen h2o on plane Now sitting @ gate on same plane 4 30 mins still waiting! #flight1797 +11154,negative,"@USAirways Stuck in Philadelphia airport for 32 hours due to ""maintenance"". Dreading my flight back home. Disgusting." +11155,negative,@USAirways I'll sincerely regret Dividend miles! Good things coming to an end :( +11156,positive,@USAirways thanks +11158,negative,@USAirways thanks for telling me my flight was on time when the plane was broken. You're an inferior airline. +11161,negative,@USAirways I've called to resolve my dividend miles issue for a week to no avail. Please advise ASAP. +11162,negative,@USAirways they finally answered. They were rude and didn't help me at all. +11164,positive,"@USAirways #success made flight , please thank the crew of 556 great time recovery" +11166,positive,@USAirways - so far so good this week. SAV to CLT boarded BEFORE the departure time (first time in 4 weeks). Perhaps an on time departure?! +11168,negative,@USAirways I've been on hold for 36 mins and counting cause you charged my credit card for bag but provided no receipt and said error. Awful +11170,negative,@USAirways 1917. Still sitting here. Feels badly handled. +11171,positive,@USAirways Lilly M in SJU check in is fabulous! +11172,negative,@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god. +11173,negative,@USAirways. On phone hold for 30+ mins trying to speak to an agent. Can't change reservation online. Sigh. #badcustomerexperience +11174,positive,@USAirways that's where we are now. Thank you. +11175,negative,"@USAirways I've been on a music hold for over a hour trying to get my AAdvantage membership merged, can someone please call me ASAP?" +11178,negative,"@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?" +11179,negative,@USAirways How about moving my seats to where I bought them 4 months ago? This happens far too often... +11180,negative,@usairways if you could change your name to @southwestair and do what they do...that'd be awesome. Also this plane smells like onion rings. +11181,positive,@USAirways #tbt every day. +11182,negative,@USAirways what's the issue with flight 4420 from jax being delayed tonight? +11183,negative,@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&frustrated +11186,positive,"@USAirways on the DL, send Ethan some new pants and some ""white revive"" laundry tabs. He's a great guy, good crew, he's just, err, single." +11187,negative,@USAirways any updates on flight 1917 from Philly to LA? Been sitting at gate for close to 2 hours +11188,negative,@USAirways will these prices be honored? Ive waited this 1 1/2 hours on hold to make sure I can still get the prices I originally started +11189,positive,@USAirways thank you for refunding my bag fee. I look forward to its return today I hope. +11190,negative,@USAirways what's happening with 1217 Phl to LAX? Now 3 hr delay. Poor communication! +11191,negative,@USAirways will be stuck in PHX overnight. Service is getting worse. Flying southwest from now on. +11192,negative,@USAirways left us. had to stay on other flight until they got bags off. This sucks. Had to run with a baby and bags! +11193,negative,@USAirways 😂. Passed frustrated 4 hours ago after being asked to get off the first plane I sat on for an hour. +11194,positive,@USAirways thank you +11195,negative,@USAirways another bad experience today. Frozen pipes on 597. Missing connection. +11196,negative,"@USAirways of course! ""Yeah, travel has gotten harder. Ask other passengers if they will switch"" it's not the fact, it's the attitude!" +11198,negative,@USAirways never imagined it would be so hard to SPEND money through US Air. Stubbornly hoping someone will come back to the phone. +11199,negative,@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min +11200,negative,@USAirways we on on the flight from phf to clt. At the terminal but can't get off plane yet. Need to get on iah flight. +11201,negative,@USAirways can we hold two seats for 11:35 flight from PHX to Las 1856 as this delayed flight 556 is not going to arrive on-time +11202,negative,@USAirways @AmericanAir I'm a chairman who was in 1st class on both my flights today. System Cancelled Flightled my tickets and kicked me out of 1st. +11203,negative,@USAirways I've been on hold for 40 minutes just to get a receipt. I know you guys are busy but I think it's time to higher more staff! +11204,positive,@USAirways 1917. Thanks for the 5 hour layover in LA too👍 Icing on the cake. At least your staff was courteous and helpful.. Not #unreal +11205,negative,"@USAirways yeah , I have been expecting The same for 3 hours" +11206,negative,i wish i was flying @USAirways ... @JetBlue Cancelled Flightled our flights tomorrow and never notified us #FlyUS #Ripoff +11207,negative,@USAirways 502 M-phx Im still on The plane waiting And waiting +11208,negative,@USAirways I'm trying to merge my freq flyer accts but keep getting an error message and only a machine when calling the # provided. Help! +11209,negative,@USAirways our hold up now is the captain that was Late Flight...his bag doesn't fit. +11210,negative,@USAirways that's it?!?!? +11211,positive,@USAirways thanks for slowing the inbound plane down so that we didn't need to worry about 4438 EYW being Late Flight. Great holz ahead. Cheers! 😀 +11212,negative,@USAirways they had to turn the seat cushions over and clean the area. Please explain this issue? +11213,negative,"@USAirways My booked seat ended up being the last row which was labeled ""do no occupy"" had to play musical chairs for 30 mins. Unacceptable" +11214,negative,@USAirways phone support rebooked but orig flt was Late Flight. Made it! +11215,positive,@USAirways KUDOS to your phone support and Charlotte gate staff! +11216,negative,@USAirways let's say it's directly correLate Flightd to the chance of a replacement case. I know which would cost the airline less! +11217,negative,@USAirways I do to as I have an afternoon Conference in Las Vegas and I would rather plan ahead than run thru the airport and then attempt +11218,negative,@USAirways @HirasmusBidragi will try.. Now stuck on tarmac waiting on gate. :( may miss 9:25 connection #883) +11219,negative,"@USAirways I thought about moving a lot of business over too, but first impressions count.. Glad it was miles and not cash." +11221,negative,@USAirways on flight # 556 delayed#connection help for flight # 561 # help via email +11222,negative,@usairways hey just letting you know you're the worst fucking service I've ever used thanks for nothing +11225,negative,@USAirways [Part 2 of 2] she tried calling cust serv and the system hung up and her. Twice. Are you having system issues? Please advise. +11226,negative,"@USAirways my wife is trying to check in for a flight tonight out of RSW...website not allowing, saying must go to airport... [Part 1 of 2]" +11227,negative,@USAirways lol thanks to you we had to switch to American http://t.co/Sl6BDRXfN8 +11228,negative,@USAirways 'preciate it but cant get off plane to speak w agent / wont come on plane 5015 knoxville...? +11231,negative,@USAirways just called reservations. Cannot change just able to put note on res. Problem is tsa... +11232,negative,"@USAirways I'm delayed in TYS #5015, likely gonna miss my connection in CLT to CUN. Gotta get there today. Can you help me?" +11233,negative,@USAirways plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239 +11235,negative,@USAirways i hate you +11236,negative,"@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems. Yes, understand non transferable" +11237,negative,@USAirways understood and so does us airways. Getting through tsa is the problem +11238,negative,@USAirways I paid for my seat. I expect to be able to use my full seat +11239,negative,"@USAirways if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse? #nothappy" +11240,negative,@USAirways so I was just told I was coded as an upgrade... I clearly purchased this seat with my miles and refuse to downgrade. #ripoff +11241,negative,"@USAirways the gate agent said ""it's booked in full. Sorry"" I had a ticket with a 1st class seat. I will call customer service when I land." +11242,negative,"@USAirways Empty 1st class, Chairman can't move up due 2 silly award travel rule trumping common sense - customer service fail again!" +11244,negative,@USAirways you're the only airline that's not open sooner. It's not a confidence booster. +11245,negative,@USAirways checked in last night @ airport by supervisor w boarding pass for 1A - boarding today seat changed to 7F. How does that happen? +11246,negative,@USAirways new problem...had wrong last name on reservation which is airways fixed. New can't get through TSA +11247,negative,@USAirways cardholder is flying. We both have us airways and advantage cards which is more frustrating. +11250,negative,@USAirways this has been the worst trip with little to no customer service +11251,negative,@USAirways testing my patience this evening (or shall I say morning?). We waited an hour at the gate for you to find a gate agent. 130am +11252,negative,"@USAirways flying from Manchester international to Philadelphia and getting emails about delays, no information about connecting flights.." +11253,negative,"@USAirways thank you.3860 to cincy.just landed.you should add frequent flyer miles to my account.. a long, incredibly frustrating day" +11254,negative,"@USAirways no. Other than being on my credit card statement, I have not received anything from you and so I have no way to look it up myself" +11255,negative,@USAirways I waited on hold for too long. I shouldn't have to wait on hold forever when I never received a confirm. in the 1st place #help +11256,negative,"@USAirways Been dealing w/ @americanair to solve the probs your team created. Your Manch, NH staff is clearly your C-team, btw. #NotEvenJV" +11257,positive,@USAirways Will do :) +11258,negative,@USAirways Unfortunately I doubt that the consistently subpar service will improve with the @AmericanAir merger. #USAirways +11259,positive,@USAirways thank you. We filled out a claim and hope to have the bags tomorrow. +11260,negative,"@USAirways I didn't Cancelled Flight my flight, you did. Than you loved me to another flight and forgot my bags" +11261,positive,@USAirways - done :) +11262,negative,@USAirways : i was told my ticket expired but i never recvd any notice before it expired .This sucks.i paid 40k miles & $125 for the tckt +11263,positive,"@USAirways captain on flight 1712 from PHX-PHL at 3:55 tonight was hilarious. ""Greetings from the pointy end of the airplane"" haha thanks!" +11265,negative,@USAirways worst customer service. Still not providing me an answer even after I drove back to CLT airport. been rude & unacceptable #fail +11268,negative,@USAirways I have run out of patience.. We are sitting in a bus without air in front of plane and there is no communication from anyone40min +11269,negative,@USAirways 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles? +11271,negative,@USAirways I didn't take my original flight. I was suppose to arrive last night than by 2:00pm today. Didn't get in til 5 +11272,negative,"@USAirways sitting for 30 minutes on the runway at dca, because your gates are full? Early landing, Late Flight flight." +11273,negative,@USAirways #flight4592 LET US OFF THIS PLANE!!! please go to a gate. This is absurd. +11275,negative,@USAirways @AmericanAir 2 trips in a row with missing luggage. Just like last time. I pay for baggage to be transported. +11276,negative,@USAirways lost our luggage. #yay +11278,negative,@USAirways really frustrating to be endlessly waiting at PHL for a ground crew to taxi us in at 10pm at night. Why is this taking so long?! +11279,negative,@USAirways Thanks for calling me about my 10:00p redirected flight at 10:07p. #SmoothOperation +11280,negative,@USAirways : its just a very bad customer service experience// can you help +11281,negative,"@USAirways : i have been trying to reach dividend miles to extend my ticket for last 3 days , 20 + calls and i get a message to call back" +11283,negative,@USAirways how does an airline misplace an airline attendant?!! been at Reagan airport since 1pm10:15 to Cincy is delayed trying to find her +11284,negative,@USAirways My flight finally arrived in Charlotte. They booked my luggage thru to lga but no room on flight for me. What a mess +11285,negative,"@USAirways been on hold for over an hour, still don't know where my bags are, won't refund me my flight?!?! It wasn't weather!!" +11286,negative,@USAirways no your not! +11287,negative,@USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled +11288,positive,@USAirways thank you for fixing my 5 hour delay. +11289,negative,@USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing +11290,negative,@USAirways this is more than having patience. This is not acceptable. http://t.co/N7pSuEJDC8 +11292,positive,@usairways 4 flights in 48hrs & I've had the same flight attendant for 3 of those flights. Freaky coincidence! Plus side she's great. :) +11293,positive,@USAirways landed safely everything worked out. +11294,negative,@USAirways can you explain why I am on hold over an hour .Other than I'm dumb and should be using a different airline #wth +11295,negative,@USAirways you used to have an evening flight DCA-DSM and an early AM return. Now it's middle of the work day for both. Inconvenient. +11296,negative,@USAirways delays to the max +11297,positive,@USAirways on Sunday! Can't wait! See you then +11298,negative,@USAirways well this is #nofun #nocustomerservice #onhold trying to make #reservations #nothappy http://t.co/m7MMq2f5FA +11299,negative,@USAirways it shouldn't take longer to get to the gate than the flight itself takes.... 59 minutes flying time - 47 minutes on runway so far +11300,negative,"@USAirways attempting ckin for flight on 2/19 all day, site unable to retrieve details. Called twice and disconnected." +11301,negative,@USAirways Emailed them a week ago and still nothing... +11302,negative,@USAirways I would be willing to pay anything to change a flight! @AllegiantTravel does not! help! +11303,negative,@USAirways yeah you guys just told me to call the website that I booked from. I booked on your website. UNACCEPTABLE +11304,negative,@USAirways still waiting! Captain reports he's called 6 times to get ground crew....and still sitting on runway. #evenLate Flightr +11305,negative,@USAirways is the real MVP for holding up the flight connecting Philly to Tampa. +11306,positive,@USAirways finally rectified my flight situation! Thanks again +11308,positive,@USAirways on time today and from PHL! Nice work! #ThereIsAFirstForEverything +11309,negative,@USAirways you have most likely lost my business. Terrible experience! Too many times stuck on Tarmac and last min Cancelled Flightled flights. #Done +11310,negative,@USAirways I have been doing that all day. Can't find my bag anywhere bc they're saying it was never scanned & technically never left LAX. +11311,negative,@USAirways why no ground crew at DCA when we're already Late Flight arriving #evenLate Flightr +11312,negative,@USAirways being told 'tough break and this is how it is' is unacceptable. You can't even tell me when my bags will be here +11313,positive,@USAirways ice cream up front! Solid +11314,positive,@USAirways shout out to the pilots and FC attendant(Eliz) of US 673. Super strong crosswinds during landing. Eliz did a super job throughout +11315,negative,@USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!! +11316,negative,"@USAirways Your software is broken. ""Call Customer Support"" is not the fix. Like I said earlier, yell at your developers." +11317,negative,@USAirways It's not double booked. I spoke with CS and we've got a plan to fix this. It's still an amateur mistake that should never happen. +11319,negative,"@USAirways @AmericanAir hey guys, due to some horrible customer service issues is there any way I can get a checked bag credit?" +11320,negative,@USAirways delayed 2 days for weather and on top I got yelled at for being Late Flight when I was not notified of the time change #WellDone +11321,negative,@USAirways Not a great experience for my first time flying US Airways. Going forward I'll probably be taking my business elsewhere. +11322,negative,@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa. +11323,negative,@USAirways I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight? +11324,negative,@USAirways so far I've gotten six different answers +11325,negative,@USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double. +11327,negative,"@USAirways what's going on? I've been hearing a not-friendly 'Please wait' on repeat while I'm on hold, being transferred to idk where..." +11328,negative,@USAirways The captain turned off the seat belt sign so people can get up and walk around. That's not good. +11329,negative,@USAirways I'm sorry as well. It's been 24 hrs without my bag and I can't get a straight answers. I'm on call #6 for today. +11330,negative,@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs. +11331,negative,@USAirways I wish we were on our way. Now there's a problem w/de-icing.Three & 1/2 hour delay so far & sill not sure if we'll be taking off. +11332,negative,@USAirways if you could have ran your USExpress/PSA worth a damn I wouldn't be stuck in horrible CLT now. +11333,negative,@USAirways you run a piece of shit airline!! Thanks for ruining AA +11334,negative,“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM confirmation code so we can forward ur kind words.” Confirmation code? +11335,negative,@USAirways Finally back on board. Door was closed only to be reopened because we need fuel. You think someone wd have thought of it earlier +11336,negative,"@USAirways Secondary screenings, a piece of the plane missing... Anything you want to tell us?" +11337,negative,@USAirways sitting on Tarmac in #PIT for 30 min. No announcement. Just sitting. +11339,negative,"@USAirways I appreciate that you actually monitor Twitter, so please pass along my feedback. I've tried calling about 15 times in 4 days :(" +11340,negative,@USAirways Cant help but be frustrated after an hour call with u ends up with a disconnection and no answers especially as div pref member. +11341,negative,@USAirways I don't think I've ever had a us airways flight that went smoothly. +11342,negative,@USAirways PLEASE improve your phone system! Going through multiple prompts & menus just to be told to call back Late Flightr = MAJOR FAIL +11343,negative,"@USAirways once again your service leaves a lot to be desired. Flight 5141 here early, but short staffing means we wait on Tarmac...Thanks" +11344,negative,@USAirways the Late Flightr flight to Charleston is leaving before the flight scheduled earlier. That's so wrong +11345,negative,"@USAirways. I'm delayed in Cha, will miss my connection in Charlotte for lga. Not good" +11346,negative,@USAirways we did. It added about seven hours to our day... So far... Want to take odds on our bags being on the carousel in KC? #notcool +11347,negative,"@USAirways @MarciaVeronicaa she missed her uncle's funeral, and you ""hope"" they can find another flight. That's very considerate of you." +11348,negative,@USAirways My last flight was Cancelled Flightled and I'm very disappointed. +11349,negative,@USAirways just lost a faithful customer. +11350,negative,@USAirways I have 3 times and no one has been able to help me out +11351,positive,@USAirways Marsha M. at Myrtle Beach is the greatest! She deserves all the respect and praise there is! #ThankYouForEverything +11352,negative,"@usairways. Seriously, attendants go AWOL for 60 mins. Now flight further delayed. Don't lite a match either http://t.co/mT8sPlm02v" +11353,negative,"@USAirways Joined Silver Preferred because I heard customer service was so great, pity I was misguided." +11354,negative,@USAirways it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys +11355,negative,@USAirways well this is about as worthless as your regular service. A bunch of do nothings and idiots. #sucks +11356,negative,@USAirways ...these changes as well to Late Flightr find out that the flight I was scheduled for isn't ready +11357,negative,"@USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic" +11358,negative,"@USAirways that's understandable, my issue is with creating a new flight without the personnel to do it...I changed my plans to accommodate" +11359,negative,@USAirways thanks! Now I just need to locate where my luggage is! +11360,positive,@USAirways we haven't departed yet so let's not get too high hopes. But everything has been on schedule so far +11361,negative,"@USAirways Thanks for showing interest...3880 to Greenville, SC." +11362,negative,@USAirways your app sucks balls compared to @AmericanAir +11363,negative,@USAirways #USAirways So my flight was Late Flight getting into charlotte so i miss my connector to Phoenix thanks again last time I EVER FLY USAIR +11365,negative,"@USAirways ""admirals club"" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!" +11366,negative,"@USAirways to CLT from JFK nasty planes, dirty seats & floors, rude flight attendants- hopefully AA can get you cleaned up #disgusting #vile" +11367,negative,@USAirways I paid for my ticket on @PayPal on the 13th and it still says pending. Is that normal? I just want the money out of my account. +11368,positive,@USAirways ok thank you we were told ground delay due to snow. +11369,negative,@USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew? +11370,negative,"@USAirways my flight was Cancelled Flightled yesterday and moved to today, then while at my stop in DC my flight is delayed due to lack of crew US4485" +11372,negative,@USAirways no they dont. I think I already said that. No one responds. Its an auto response. Wait is this an auto response?????? +11373,positive,@USAirways @AmericanAir First Class all the way!!💺✈️ Headed to @portlandjetport http://t.co/kDMq0jps02 +11374,negative,@USAirways started trying to reach a real person over an hour ago still no luck +11375,negative,"@USAirways us2118 +My wife in Boston says no snow right now." +11376,negative,@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care +11377,negative,@USAirways you see now that is a lie. They auto respond with insulting email. #sucks +11378,positive,@USAirways your pple did a great job w the madness however some of your systems need help. I appreciate the hard work & the push to b better +11379,positive,@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd +11380,negative,@USAirways @FAANews how can I be stuck on a plane due to snow in Boston when it's not actually snowing in Boston? Usair flight 2218 #US2218 +11381,negative,@USAirways I've been waiting for desk for 45 and on hold 36min and counting...photo of desk agent on phone not flattering. +11382,positive,@USAirways thanks. +11383,negative,@USAirways You have Cancelled Flighted our flights 5 times over the past 3 days...and the experience has been the worst...never again... +11384,positive,@USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow +11386,negative,@USAirways I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them +11387,negative,@USAirways how does that help me when I get no response from there??? #usairwayssucks +11388,negative,@USAirways @DRVRugby team is back home but luggage all wet and partly damaged - Not happy! #blizzard +11389,positive,@USAirways surprisingly quick response time by you and them. Thanks! +11390,negative,@USAirways stop Cancelled Flighting flights over and over and not provide any real help to your customers. #strandedinnashville +11391,negative,@USAirways strikes again...lost bags. And two of them. #theworst +11392,negative,@USAirways had 2 Cancelled Flight my trip to LA bc weather @SouthwestAir was easy but US air is making me pay $200 to use the credit. Never again +11393,negative,@USAirways What's the point of a baggage claim ticket if they don't scan it for tracking? +11394,negative,@USAirways No access to Dividend Miles and for a week the automated phone keeps telling me to call back Late Flightr. #FRUSTRATED #LivePersonPlease +11395,negative,@USAirways you can't even track my bag to see where it is. It's like it's disappeared. +11396,negative,@USAirways Can't get ahold of anyone to speak to about missing miles. It's been over a month since travel & I've submitted twice online +11397,negative,"@USAirways I been sitting on this plane for 40 minutes, and they are saying another 15 minutes something about paper work. This sucks !!" +11398,negative,@USAirways is there gonna be a better day to call? I've called on 3 separate occasions the past couple of weeks and never get to a person. +11399,negative,@USAirways I spent more on the room & transportation then I did the whole flight +11400,negative,@USAirways I ask for reimbursement maybe miles added to my account for my inconvenience and for the money that I had to spend +11401,negative,@USAirways I asked for some reimbursement something like miles added to my account and was told to call customer service +11402,negative,@USAirways only to come home a day Late Flight to find out you guys have lost my luggage +11403,negative,"@USAirways Doubt it. Gate 35x is a cluster, and every agent encounter I saw (including one with me) was outright rude. Just very put off." +11404,negative,@USAirways I have to spend more than the cost of the flight just to get a free room and transportation to and from the airport +11405,negative,@USAirways the voucher you give us for a hotel is useless you call the number they say no rooms available what do you expect me to do? +11406,negative,"@USAirways so mad I can't even believe you guys Cancelled Flight my connecting flight after I leave the first stop, & give me a useless hotel voucher" +11407,negative,"@USAirways Priorities should have been made. Considering a pending snow storm, why delay a flight for an hour & a half? I'd like an answer." +11408,negative,@USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges +11409,negative,@USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting. +11410,negative,@USAirways that wasn’t my Q but thanks. Wondering why you’re the only ones. I disguised yours to not call you out. ;) http://t.co/uH6UwuOSC0 +11411,negative,@USAirways turns into @AmericanAir with such difficulty to past loyal customer. As a AA platinum flyer usair couldn't be more unhelpful. Why +11412,negative,Yes but I will nvr fly w/ @USAirways I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma +11413,negative,@USAirways 40 minutes to put my TSA number in… 40 mins… and stop holding people hostage with requiring a dividends miles acct. @tsa +11414,negative,@USAirways so I would have to go though the entire process again just to get you people on the phone???????? #usairwayssucks +11415,negative,"@USAirways really, so what does that mean??? #usairwayssucks" +11416,positive,@USAirways thanks! Can you help remind the agents it's ok? Ps. Heard rumors of a streaming wifi TV/movie service you might be installing +11417,negative,"@USAirways nope, done. Was supposed to get home at 9pm and didn't get home until midnight. #NeverAgain" +11418,negative,"@USAirways the only way to assist, is to actually answer the phone." +11419,negative,@USAirways would it kill you to give me 30-60 seconds of bad muzak instead of constant commercials while on hold? +11420,negative,@usairways would it kill you to let me put my tsaprecheck number on my reservation? +11421,negative,"@usairways would it kill you to not let 3,000 miles expire" +11422,negative,@usairways would it kill you to let me know how many minutes I might be on hold? +11423,negative,@USAirways a $100 @Samsonite - totaled. Not happy. Not at all. +11424,negative,@USAirways I have sent letter after letter and get back nothing but form letters and half baked reply's #usairwaysssuck +11425,negative,"@USAirways the least comforting thing from your pilot after sitting on a stationary plane for 3 hours is ""I don't really know what happened""" +11426,positive,.@USAirways thanks! +11427,negative,@USAirways my number is 214-725-1966. CANT WAIT...LOL #usairsucks +11428,negative,@USAirways Have him call me. I cant wait to see if anything happens. Your service really sucks.#usairwayssucks +11429,positive,@USAirways she also appreciated having her very own hashtag! :) #lucycat +11430,negative,@scm1133 @USAirways we hate delays!! have you tried any of these?! http://t.co/7STktJXAN1 (although we're not sure what a timbit is...) +11431,negative,@USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!! +11433,negative,"@USAirways I hope so, too. Thank you for your help. She traveled halfway across the globe and just wants her suitcase." +11434,negative,@USAirways would you consider honoring the original fare price if I were to try Flight Booking Problems the ticket again? +11435,negative,"@USAirways booked an award ticket recently, now same ticket is less miles. how do I contact you without using the online form or phone?" +11436,positive,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏 +11437,negative,@USAirways would be more pleased if you reassess your business practices. Goal should be to have passengers on plane as little as possible +11438,negative,"@USAirways that's ok, just know that I'll most likely never book with you again" +11439,negative,@USAirways I followed you complaint procedure only to get a run around. Your service SUCKS #usairwayssuck +11440,negative,"@USAirways I don't mind waiting, I mind waiting on a plane, when I shouldn't have had to. The airport has more room and you know.. food!" +11441,negative,"@usairways That is appreciated. However, the system tells you call back Late Flightr then ends the call. No need to reply, thanks." +11442,negative,@USAirways why would you board ppl on a plane b4 its their turn to de-ice? Why would you have ppl then wait through the hour long process? +11443,negative,@USAirways I tried that before using Twitter. Also gave me no helpful information. Thank you anyway +11444,negative,"@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options" +11445,negative,@USAirways Yeah I know that...but now I'll have to spend almost 500 dollars more on my ticket since the price has gone up over the week +11446,negative,@USAirways yeah either by refunding my money or 2 free round trips to compensate for all the trouble we were put through. +11447,negative,"@USAirways +Are you an incompetent airline every day, or just days that end in 'y'?" +11448,negative,@USAirways There isn't a ticket number...the transaction is still pending. +11449,negative,"@USAirways do families no longer get early boarding with young kids? American, your new parent, gives it to us..." +11450,negative,@USAirways not patient - originally 11:51 and now 4:41. +11451,negative,@USAirways your agent did not say +11452,negative,"@USAirways no, they could be at Laguardia, JFK or Charlotte. I have no idea where they are now tho" +11453,negative,@USAirways they said because there was no meal on my flight they would not - what airline serves food anymore? Update in policy? +11454,negative,"@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request" +11455,negative,@USAirways must be nice to take your customer service phone off the hook! #fendforyourself +11456,negative,"@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information." +11457,negative,"@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up" +11458,positive,@USAirways thanks for reaching out to me. My Gold Div no. 2k424j0. My Flights were changed under Confirmation # DNX58V. +11459,negative,@USAirways stranded in Philly- #Starving and can't get a meal voucher even though your plane had mechanical issue / next flight in 10 hrs +11460,negative,@USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min & counting +11461,positive,@USAirways yes and our flight attendant (who is wonderful btw) secured the tray table so it's not flailing about. http://t.co/JhXWMuTx4G +11462,negative,@USAirways link doesn't work and I've tried tracking my bag several times. Still doesn't clarify where it is. +11463,positive,@USAirways thanks for seating me next to 2 hot athletes. This flight is significantly better now! +11464,positive,@USAirways Thank you!!! On our way to get her bag now - thanks to having that number 😊 +11466,negative,@USAirways Would you guys please send service agents to gate B15 in Philly? All the people missed there connections and there's only 2. +11467,negative,Spend 1 HOUR on hold with @USAirways . +11468,negative,@USAirways why would a flight arrive Late Flight or leave when 60% of your passengers have a connection? +11469,negative,@USAirways last 2 times I checked a bags they were severally damaged. No one answers the baggage call line for status? #chairmanlove +11470,negative,@USAirways this is crazy. Haven't spoken to a human yet. There has to be a better way. http://t.co/mEOAlCIPdD +11472,negative,"@USAirways you got me home 30 hours after you were supposed to... I was living in an airport, you offered no monetary assistance!" +11473,negative,@USAirways I've been trying for DAYS! And I don't get hung up on until after I get through all the prompts. What am I to do?? +11474,negative,@USAirways Why not have an option for a call back? I'm just sitting here burning through my minutes waiting for an error to be fixed. +11475,negative,@USAirways 2 days and 2 hours on hold the other day. Charge me double for flights and can't even fix it. Worst service I've ever had +11476,negative,@USAirways I've been trying to call you for days and every time the system is overloaded and disconnects. Really? A global company? Help! +11477,negative,"@USAirways Also, we are in family crisis & you charge full price for all these flights, PLUS $200 2 change flights, even for emergencies." +11478,negative,@USAirways where's my apology? +11479,negative,@USAirways Thank you. But it is sad that she couldn't talk 2 a REAL person & kept getting disconnected by an automated msg. +11480,negative,"@USAirways flight today showing on time online, not able to check in. Called & told was Cancelled Flightled, put on hold over an hr ago. Help?" +11481,negative,"@USAirways new tag line ""but we got you there alive!""" +11482,negative,@USAirways 2 days in a row I call and still can't get anyone on the phone. Do you actually have any employees? +11485,negative,@USAirways Does your company see passengers as customers or just $$$? +11486,negative,@USAirways Is there a way to have someone contact me when you have an agent available? Need help Flight Booking Problems an award flight. +11487,negative,@USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke +11488,negative,"@USAirways So we got her home, now we just need her bag. Is there a direct desk number for Savannah?" +11489,negative,@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in. +11490,positive,"@USAirways Thank you, busy times." +11491,negative,"@USAirways My flight was delayed and rerouted, and not so much as a ""sorry for your inconvenience"" from the check-in agent? #notimpressed" +11492,negative,"@USAirways @AmericanAir 90 min delay thanks to ""maintenance issues"". Thanks for wasting a day." +11493,negative,"@USAirways +Not one to complain much but really 1 hour 15minutes and still nothing. Agents or Agent ⤵ http://t.co/Q5SB0DaVuy" +11494,positive,@USAirways thanks :) +11495,negative,@USAirways thanks for crappy hotel with no food and a taxi bill followed by being on standby for your Cancelled Flightlation. #USAirways +11497,negative,"@USAirways Hey! I booked a flight (Isabelle Gramp, Boston to LAX), and it said that it charged my credit card but the transaction didn't go" +11498,positive,"@USAirways YOU ARE AMAZING!!! FOLLOW ME BACK, PLEASE!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏" +11499,negative,"@USAirways I've been on hold with your Divident Miles service desk for 45 minutes, and that's after being hung up on the first time." +11500,negative,@USAirways is useless airways. Day 2 trying to get home on standby as a result of their Cancelled Flightlation. #USAirways +11501,negative,"@USAirways +This is how vacations get Cancelled Flightled been on hold ⤵for 40+ minutes still havent talked to anyone. #failure http://t.co/ef4P0HISHb" +11502,negative,@USAirways for a response in 3-4 days? No thanks +11503,negative,@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice +11504,negative,@USAirways any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour +11505,positive,@USAirways thanks so much! +11508,negative,@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete. +11510,negative,@USAirways we might need a plane to get somewhere but just remember that you aren't the only choice #makeovertime#customerserviceplease +11511,negative,@USAirways still can't get through and travel in 2 days. #ridiculous #donthavehighhopes +11512,negative,@USAirways has an SPF record error that is causing e-mail from noreply@usairwaysmobile.com to go to spam filters. DNS admin needs to fix! +11513,positive,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏 +11514,negative,@USAirways so the seat next to me (19B) on flight 1943 to Seattle has a tray table that is falling off... http://t.co/HAJ5lKqjW4 +11515,negative,",@USAirways 2nd time this occurred in 3 weeks. I'm not patient. I have no choice. #Antitrust issue" +11516,negative,@USAirways my vacation budget was blown bc of the lack of communication from USAirways. I will never use them again or refer anyone! +11517,negative,@USAirways Credit to my bank account for the two days of work that I've missed because of these Cancelled Flightlations. +11518,negative,@USAirways I don't need to rebook I need to know the policy +11519,negative,"@USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit." +11521,negative,@USAirways we're all standing here and no one is saying anything. I'll most likely be missing my flight to BWI AGAIN. http://t.co/JhaU4K48yv +11523,negative,@USAirways that is the most useless tweet I've ever seen out of you. +11524,negative,@USAirways this is got to be the worst service I've ever seen with an airline. 3 Cancelled Flightled flights. Rude employees. Currently flight delayed +11525,negative,@USAirways so you're going to make me wait that long on the phone line when you can help me? # that's part of the problem +11526,negative,@USAirways now over 2 hrs. Can't wait anymore. 2 hrs for nothing. Now what?? #frustrated #USAirways http://t.co/BuwjTVUWKM +11527,negative,@usairways I've called for 3 days and can't get thru. is there some secret method i can use that doesn't result in you hanging up on me? +11528,negative,@USAirways what is policy on changing flight to different dates once your flight has been delayed? +11532,negative,"@USAirways why aren't twitter and reservations connected? What do people want? Reservations, duh?!?!" +11533,positive,@USAirways still not in the air for deicing of plane. I'll miss connect but customer service was helpful.I'm hoping to catch the next flight +11535,negative,@usairways #usairways #unacceptable #holdtime REALLY?! http://t.co/UPp41AbxrQ +11536,negative,@USAirways what do I push to rebook with that 800 number +11537,negative,@USAirways tell the flight from clt to srq 5080 to wait!!!!!! +11538,negative,@USAirways @BohnJai they lost my bag @PHL baggage handlers broke open my bag and stole my camera +11540,negative,"@USAirways grades for this trip: + +Flight timeliness: 👎✈️ +Cancelled Flightations: 👎😬 +Customer Service: 👎😡 +Flight attendants: 😊👏" +11541,negative,"@USAirways Thanks means a lot after I was verbally cussed out, charged extra for a bag, & then told "" I don't feel like dealing with it"" 😒" +11542,negative,@USAirways stuck in cae need reFlight Booking Problems for next flight possibly dm for more info +11543,negative,@USAirways Has the most useless & Rude employees ever at Philadelphia airport never again will I fly with them ! 😤 +11544,positive,@USAirways You all work hard at making sure things flow smoothly. Keeping positive. +11545,positive,@USAirways we are boarding now but have yet to depart. Thanks for the response. +11546,positive,@USAirways I totally understand the weather. Just frustrated. Thanks! +11547,negative,"@USAirways tell them to get on that, please." +11548,negative,@USAirways @SDFAirport I really needed to be back home yesterday and at work at 9am today. Been on plane and sitting for an hour #peeved +11549,negative,@USAirways gate agents are now working with everyone to resolve connecting flight issues which is my concern +11550,negative,@USAirways 5534. That's the flight I was placed on after original flight to Charlotte was Cancelled Flightled. Now 5534 is on 1hr delay +11551,positive,@USAirways Thx to gate agt John Pascucci for finding us a flight from CLT to PVD after our original one was Cancelled Flightled http://t.co/YiwLhQhZgp +11552,negative,"@USAirways, 1st a reaccommodation, now a delayed flight for this one. & the Gate Agent still hasn't mumbled a word. Folks getting anxious." +11553,positive,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏 +11554,negative,@USAirways please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster. +11555,negative,@USAirways how about a phone # to talk to a real person? +11556,negative,@USAirways over 4 weeks since you took our money and left us stranded 9 hours from home. Had to rent a car and you still have not helped us +11557,negative,@USAirways I gave up http://t.co/2eDgc6TbLs +11558,negative,@USAirways I've been on hold for one hour and four minutes for your reservations line. How can you possibly do business this way? +11559,negative,"@USAirways lack of communication with other offices, the customer, & yall never update ur systems. U guys are 2 established 4 this mess" +11560,negative,@USAirways u guys get too much $$$ and too many customers to be fucking up as badly as u do +11561,positive,"@USAirways @AmericanAir @SVLLINDIA provides you the best logistics experience for people all over India. +#Mumbai #Surat #NaviMumbai" +11562,negative,"@USAirways after last night in Charlotte NC I'm seriously debating never flying you again. 50 minute on the Tarmac, connection leaves." +11564,negative,@USAirways great but that still does not help me.. +11565,negative,@USAirways @Forsyth_Factor hope for no weather delays no help to reroute and your on your own for lodging non stop is the way to go +11566,negative,@USAirways why didn't you reroute BOS to JAX via DCA through CLT instead forcing an overnight @DCA #passengersLose +11567,negative,"@USAirways I appreciate the hard work. Still, I gave up after >hour. @dsearls" +11568,negative,"@USAirways my luggage was delayed. I'm looking for compensation, since, you know, you charged me for it then forgot it..." +11569,negative,@USAirways @AmericanAir stranded in cold Texas and getting sick because you overbooked the flight and gave my seat away. #gooutofbusiness +11570,negative,@USAirways Worst experience ever. Unable 2 help over phone and told at last min cabin crew unavailable for flight. Never again #USAirways +11571,negative,Thanks. “@USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.” +11572,negative,@USAirways 325 minute delay - this is absurd. Feel free to provide credits... http://t.co/e09keJ9bv1 +11573,negative,@USAirways Fuck you +11574,negative,@USAirways not even on your dime and free tickets. #worsttraveldayever +11575,negative,@USAirways disappointment? Making own arrangements for me & my sleeping toddler with zero assistance from USAir is maddening. +11577,negative,@USAirways thanks. We did see an agent. Unhelpful. Some got vouchers others did not for unexplained reasons. +11578,negative,@USAirways 25 mins after the scheduled departure and still sitting in terminal. Communication would be lovely... http://t.co/pkAxUNYfn2 +11579,negative,"@USAirways this day has been a disaster, rude employees, no help & now no hotel. not flying with you again & I fly ALOT! Dallas=raise=now!" +11580,negative,@usairways traveling with 2 year old. would appreciate you holding up your end of good business and hosting us in our unanticipated layover. +11581,negative,@usairways missed flight connection due to flight attendant delay. Yet no voucher on your part? #fail +11582,negative,@USAirways of course never again tho . Thanks for tweetin ur concern but not Doin anythin to fix what happened. I'll choose wiser next time +11583,negative,"@USAirways I absolutely knew you would try to blame weather to deny us vouchers in Phoenix. Totally false, was a crew issue." +11584,negative,@USAirways half an inch of snow in Charlotte #overwhelming +11586,negative,"@USAirways Already filed a report personally at the airport, however they have no idea where it is even with a tracking number." +11587,negative,"@USAirways already called, no other options, flight is being reimbursed. Never again, you are unreliable for business travelers." +11588,negative,@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again +11589,negative,"@USAirways that link leads to a website that won't open on a cell phone. Good job, shocking that your airline is folding." +11590,negative,@USAirways My flight (US558) got Cancelled Flightled on 2/16 due to lack of flight crew.I was told that I'd be reimbursed for hotel. Who do I contact? +11591,negative,"@USAirways No need for apologies just an unfortunate situation . There is no up date, I've landed but was suppose to land at 5" +11592,negative,@USAirways ~45 minutes means no public transit home and an expensive cab. Promises doesn't make up for it +11593,negative,@USAirways my sister was supposed to leave at 10 am to go back to AL. She's only getting to NC now. Are you kidding me #NeverflyUSairways 👿 +11594,negative,@USAirways she just did but really how drunk does someone have to be before you stop serving them +11595,positive,@USAirways YOU ARE THE BEST AIRWAYS!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏 +11596,negative,"@USAirways 5 hr flight delay and a delay when we land . Is that even real life ? Get me off this plane , I wanna go home 👠👠👠 (3 heel clicks)" +11597,negative,"@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?" +11598,positive,@USAirways Shout out to the red-headed gate agent for flt 3389 from DCA to CHS at 7:10 tonight. Didn't get her name but she was great! +11599,negative,@USAirways I'm sick of living in an airport!! #getittogether +11600,negative,"@USAirways Now, the JFK Baggage Office has actually run out of paper hotel vouchers. #thislinehasntmovedforanhour" +11601,positive,@USAirways Dude named Shaquille at the desk in Charlotte was incredibly professional and helpful vs. some crazy angry people tonight +11602,negative,@USAirways really u gave 6 scotch on the rocks to an out of control drunk and would not let my sister change seats when he was grouping her +11603,positive,"@USAirways Awesome USAir, TYSVM <3" +11604,positive,@USAirways Thank you! +11605,positive,@USAirways that would be lovely! You have great people working in your organization. +11606,negative,@USAirways Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful. +11607,negative,@USAirways hey let flight 1874get to the gate hours Late Flight and no fate with dozens of kids on board +11609,negative,@USAirways a flight update doesn't help when we are waiting 20+ min at our arrival waiting for a plane to leave our gate. Who can I write?😑 +11610,positive,"@USAirways TYVM USAir, Happy Night@ <3" +11611,positive,@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO +11612,negative,@USAirways @husainhaqqani Mr. Husain u shld protest as well when one of ur party member Rehman Malik delayed a PIA flight for hours..??? +11613,negative,@USAirways NOT GOOD. been on hold for 1hour (2x/day) since sun. to book 1-way flt dividend miles. agents send me to on hold hell. #furious +11614,negative,@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks. +11615,negative,@USAirways not too impressed with your airlines but I would feel a lot better flying with if you upgraded me up to first class tomorrow +11616,positive,@USAirways glad to be home and that your great people got me home safely. Sad for others who didn't get back bc of scheduling problems. +11617,negative,"@USAirways how about an update? 2hrs delayed, this obviously isnt up 2 date, havent boarded http://t.co/L7lWjaZiOA" +11618,negative,@USAirways @noltnancy What will be is a what may be...what is...sucks. #fail +11619,negative,"@USAirways Your whole handling of this was a joke.Boston Logan had one little old lady,ONE handling all the customers http://t.co/DH2rfUIJYP" +11620,positive,@USAirways Will do. I appreciate the response. +11622,negative,@USAirways on hold for 1:23. All because they won't let me use a companion voucher online http://t.co/DPhQRgkdoA +11623,negative,@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword +11624,negative,"@USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours..." +11625,negative,@USAirways I've been sitting in the Charlotte airport for 4 hours. Waited for crew and now maintenance. #NeverAgain +11626,negative,"@USAirways delayed my flight 3 times before Cancelled Flighting it, had angry and rude workers, and are now providing no helpful service at all" +11627,negative,@USAirways My daughter is stranded in charlotte because US Airways Cancelled Flightled her flight tonight. Completely dissatisfied with @USAirways +11628,positive,@usairways Thanks to Kevin and team at F38ish at PHL for some great service recovery tonight. Appreciate it. +11629,negative,@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. #customerservice +11630,negative,"@USAirways car services to and from the hotel, food, hotel cost bc of Cancelled Flightlations fall on the customer with last minute notifications" +11631,negative,@USAirways I'm amazed at the lack of communication with the passengers. +11632,negative,"@USAirways when I told csr I would close acct, he couldn't care less" +11633,negative,"@USAirways beware, Barklays bank has terrible cust service. Will not assist, only know to go by badly written book(in English)." +11634,negative,@USAirways they call weather an act of God and refuse to help. I have my wife and 3 kids and they have no sympathy. +11635,negative,@USAirways bad weather shouldn't mean bad service +11636,negative,@USAirways stuck in Charlotte being treated like a nobody by staff. +11637,negative,"@USAirways flights keep getting delayed and Cancelled Flighted with no information, worst customer service ever." +11638,negative,"@USAirways what does ""your reservation is 'out of sync.'"" mean? On hold w customer service 12 min and want an idea what is up" +11639,negative,@USAirways sits on a throne of lies +11640,negative,"@USAirways where's my bag? You called at noon promising it today, would like an update like your website promises. I need that bag!" +11641,negative,@USAirways flt 470 Tampa to CLT is very Late Flight gonna miss conn to BOS what can you do? +11642,negative,"@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight." +11644,positive,@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it! +11645,negative,@USAirways is the worst airline I’ve ever flown on. You guys have treated me like garbage today. +11646,negative,@USAirways Only water on flight 763 to DCA? This is the first time I've ever seen this happen. #ExecutivePlatinumMeansNothing #IWantCoffee +11648,negative,@USAirways I have a voucher from a past trip that was delayed. I thought I had to talk to someone on the phone to use it. Is that not true? +11649,negative,"@USAirways I did, but it won't help.. Can't believe you wouldn't take full fare for first class and gave away to Platinum Member.. Profits?" +11650,negative,@USAirways 1 1/2 hours on hold to customer service without anyone answering is more than ridiculous! +11653,negative,@USAirways been delayed three times now finally boarded. Been waiting 20 minutes. Now being told the plan has to be completely powered down. +11654,negative,@USAirways 4 hours... 4 hours... FOUR HOURS. It's like this is a joke to you. +11655,negative,thanks to @USAirways my trip is all screwed up. Ive had to move meetings and a dinner and im STILL not out of nyc yet +11656,negative,@USAirways i dont need to check status of my flight because i was ON the plane and you had a door malfunction. Get it together!! +11657,negative,@USAirways freaking out about the fact you are fixing the engine from Charlotte to Orlando. #longday +11658,negative,@USAirways I was told there is no record of my refund. Can someone please help me. This has been a long day +11659,negative,@USAirways I tried speaking to multiple people at your reservations desk after 30 min on hold. #waivethefee #poorcustomerservice #Neptune +11660,negative,@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable. +11661,negative,@USAirways Stop reposting same autoresponse That was return flight home #imateacher. Couldnt get to RSW #neptune#waivethefee #notmyfault +11662,negative,@USAirways contd.. They put her on 7 pm flite tonite. I think she's on now. Worst customer service ever! U need to fix it. +11663,positive,@USAirways thank you! Glad to be heading home! Great people at your call center! +11664,positive,"@USAirways thx 4 replying. After trying 2 get thru many times, & v-mail or people hanging up on, us we talked 2 tech...cont'd" +11665,negative,@USAirways My Flight Booking Problems C68LD9 just times out when I select it under Manage My Flight Booking Problems for months now. I have emailed but no response. Help? +11666,positive,@USAirways HA! You're fun. +11667,negative,@USAirways UR service is so shitty. Pilot never showed up so we waited hours because another pilot was supposed to come but didn't #Cancelled Flighted +11669,positive,@USAirways flying high thanks! +11670,negative,@USAirways ticket couldnt be used bc unable to get to departing dest (RSW) bc of blizzard in BOS. Told only way to use credit is $200 fine +11671,negative,@USAirways if I cant get through to reservations how can they take a look? 2+ hour hold times are not reasonable in any industry! +11672,negative,"@USAirways 3+ hours on hold... oh, wait, for less than 5 minutes a useless CSR talked to me and put me back on hold for the last 30 minutes." +11673,positive,@USAirways Thanks. It would be better from the gate agent at C14 in Charlotte boarding flight 1791. +11674,negative,@USAirways flt 5302 CLT to DAY supposed to depart 5:51; the 6:20...still no crew. #schedule/contact the pilot! +11675,negative,"@USAirways so i ask for ice and the attendant snaps ""i dont have ice on this cart"" not 5 min Late Flightr 2 cups of ice to the people 2 rows ahead." +11676,positive,@USAirways thanks +11677,negative,@USAirways I've been waiting for the callback for EIGHT HOURS. HOW MUCH LONGER?! +11678,negative,@USAirways 2 and a half hours on hold... Hope it feels good to be a steaming pile of shit. @AmericanAir paid far too much for you. +11679,negative,"@USAirways redeemed themselves! Flight out at 7:44!!! Had to call and negotiate, but thank the Lord I'm heading home!!!!!" +11680,negative,@USAirways Total BS... I offered to pay for a full First Class airfare ..Told Sold out.. 3 seats and they gave the seats to others... #crap +11681,negative,@USAirways I been on hold with U for 40mins wasting my time and $ & I don't appreciate it #WheresTheCustomerServiceAt http://t.co/phI2IfNjIT +11682,negative,@USAirways It was US 893. The gate was open after about 50 mins waiting. What a great way to finish an 18 hour delayed arrival!! +11683,negative,@USAirways strikes again. @emilylyonss I strongly suggest you live tweet your ordeal. Their media team appreciates the updates 😎 +11684,negative,@USAirways flight 4524 first a 2 hour wait for a deadhead crew then deadhead crew takes overhead bin space paying customers annoyed +11685,positive,"@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today." +11686,negative,"@USAirways And really, it's a middle initial versus middle name. All else the same. Not spending my time on your computer issues." +11687,negative,"@USAirways very disappointed I wasn't ""allowed"" to change seats after checking in early online for a flight tomorrow morning." +11688,negative,@USAirways They're all reservations numbers and none are in Hungary. And my phone not working here. You make it too difficult. +11689,negative,@USAirways 8 weeks to refund this ticket - 0372389047497?!? - totally unacceptable. Fix this or I'll put it on blast on social media and TV +11690,negative,@USAirways yes I can pay out of pocket that us not helping me for loosing my first class ticket to coach. I want resolution or a comp +11691,positive,"@USAirways Frustrating days!No flights home, changed airlines. Thank you PHL USAirway employees & @united for help getting me back to IAH." +11693,negative,@USAirways @AmericanAir Your staff members are looking at me like I have two heads. Check your own websites!!! http://t.co/8Hh0c63TIe +11695,negative,@USAirways This flight was for my brother. He has been rebooked and I was able to give my info over the phone to get him a pass to the Club. +11696,positive,@USAirways Flight # 604. Thanks. +11697,negative,@USAirways flight 4524 delayed for 2 hours for a deadhead crew. Lets make 150 paying customers wait ...that is great service #USAirways +11698,negative,@USAirways if ur going 2 charge $20 for wi-fi make sure it works. #Brutal #DialUp b a 100 by the time things load. #TheEnd #GoodDay +11699,negative,@USAirways is anyone working today?? Anyone want to pick up a phone? +11700,negative,@USAirways I've been on hold for over 90 minutes... There's a lack of quality service here. Nobody cares that I hate your shitty airline. +11701,negative,"@USAirways stranded @Ernie_Vigil Phoenix w/ broken foot. Both my flights f'd, Sunday for ""sickcrew"". Cancelled Flighted my mechanics flight today." +11702,positive,"@USAirways YOU ARE THE BEST AIRWAYS!!!!!!!!!! FOLLOW ME BACK, PLEASE 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏😢😢😢😢😢😢😢😢🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏" +11703,negative,@USAirways It's the rude and arrogant gate personnel. Uncalled for. Unprofessional. #theworst +11704,negative,"@USAirways wont waive fees for flight Cancelled Flightlation due to #neptune To use credit, $200 fee. Couldnt reach destination @BostonBBB #notmyfault" +11705,positive,@USAirways Thank you. And thanks for being so accommodating. +11706,positive,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE 🙏🙏🙏😢😢😢🙏🙏🙏 +11707,negative,@USAirways Feeling helpless at Tanpa airport. How can I talk to someone. Flight delayed 4 times. Need help. Missed connections will be prob +11708,negative,@USAirways won't waive $200 fee due to #neptune. Can't use credit w/o paying fee. Couldnt get to destination to use their tic #waivethefee +11709,negative,@USAirways no wonder you are the lowest rated airline in america. #shameful #USAirways +11710,negative,@USAirways how are you even still in business? i have been trying to call for hours. this is pathetic. +11711,positive,@USAirways thanks! +11712,negative,"@USAirways wow this airline is a joke, absolutely horrendous customer service. you guys should be ashamed." +11713,negative,@USAirways Flight Cancelled Flighted because of #Neptune Could not get to my destination. #notmyfault #waive$200fee #ripoff #poorcustomerservice +11714,positive,@USAirways YOU ARE THE BEST AIRWAYS! Follow me please!!!!!🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏 +11715,negative,"@USAirways If you can waive a fee at time of Cancelled Flightation, you CAN WAIVE IT AT A FUTURE DATE! #usairways #ripoff #poorcustomerservice" +11716,negative,@USAirways flight #654 sitting at JFK with delays for 3-1/2 hrs! No employees to load bags? #terrible +11717,negative,@USAirways I have been rebooked but It has been handled very unprofessionally. Cancelled Flightations happen but the disorganization is uncalled for. +11719,negative,"@USAirways I have now called 12 times in the last three days. That's unacceptable. I'm willing to wait on hold, but that's not an option." +11720,positive,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)🙏🙏🙏✌️😉) +11721,negative,"@USAirways I've been on hold for over 2 hours. Need to re-book a flight, please help." +11722,negative,"@usairways It was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :|" +11723,negative,@USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good. +11724,negative,@USAirways I don't know I've tried to call for confirmation but calls aren't going thru. Can you let me know? +11725,negative,@USAirways can I get free wifi since the flight 1808 was Cancelled Flightled? +11726,negative,@USAirways was rebooked but sucked big time. Crappy layover. Customer service very sub-par. +11727,positive,@USAirways Sending thanks to employee Freddie in PHL Admiral Club A East for allowing me to give a day pass to my sibling stuck there today. +11728,negative,@USAirways have done that. Sadly no flight from CLT has gotten to IND today and we head back to Tampa tmrw. +11729,negative,@USAirways holding 30+ min and listening to your shitty ads on repeat for your credit make me hate your airline even more. @delta is better +11730,negative,@USAirways I would be on my way but wether has delayed yet again.. Love the Charlotte ice storm!! Good luck with mad customers +11731,negative,@USAirways Please staff your flights approproately. Our entire flight is delayed because FA isnt here. I shouldnt have left Delta... +11732,negative,@USAirways tooooo many Cancelled Flightations! My chain of command hates me now +11733,negative,@USAirways you Cancelled Flightled both my flights and refused to give a voucher despite no flights for 2days. @USAirways #neveragain +11734,negative,@USAirways I just think if I am staying w your airline & rescheduling a flight I shouldn't absorb a fee that is the cost of 1/2 my flight +11735,positive,@USAirways that's why u guys are my #1 choice. +11736,positive,@USAirways thanks. 😒 +11737,negative,@usairways I’m cool with weather delays etc. But lying and deceiving passengers to keep them from changing is reprehensible. #yousuck +11738,negative,"@usairways I just want to get home before Wednesday... Joke is over, 50hrs of Cancelled Flightlations and delays is enough!" +11739,positive,@USAirways how about a drink voucher for the next flight?? #winkwink +11740,positive,@USAirways nice touch with using my first name. Very intimate. I'll be filing a claim soon to be reimbursed. Have a us airways day! +11741,negative,"@USAirways The airline is embarrassing itself. I get that bad weather isn't your fault, but your response to it couldn't have been worse." +11742,negative,@USAirways any updates on flight 5202 from ORF to PHL no one at gate... ;( +11743,negative,"@usairways Yes. Works in Firefox. + +Can do everything but finish purchase. Button turns gray, never submits. For a couple weeks now." +11744,negative,@USAirways 2.5 hours Late Flightr and the flight has been Cancelled Flightled. You gotta work on your internal communication skills. +11745,negative,"@USAirways had a horrible experience flying from Montego Bay to Philadelphia on 2/11. $125 2check a golf bag, constant selling in-flight" +11746,negative,"@usairways told no gates open at #ORD, needed to wait 20mins. Still waiting after about 4 mins." +11747,negative,@USAirways And it's 3:22 with no sign of boarding.... Can I please get another update? +11748,negative,@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks +11749,positive,"@USAirways after missing my flight and reFlight Booking Problems 2x, I just walked onto another flight and my phone was still on the seat!!" +11750,negative,@USAirways great job communicating to the passengers! Flight 1855 doesn't exist anymore? http://t.co/hLZaHXkdSn +11751,positive,@USAirways thanks Travis at PHL A East checkin for knowing baggage policies. Skis & boots count as 1. Teach your mgr who didn't know +11752,negative,@usairways Thx for responding :) When bags came there was mad rush towards end of jetway—why not just put thru baggage claim? +11753,negative,@USAirways @AmericanAir we are on us/aa flight 4443.We arrived at dca at 2:12. Waiting on our gate (33)for apx an hr now. No update? +11754,negative,@USAirways Have an agent with reservations contact me instead of asking me to waste my time by sitting on the phone for hours +11755,negative,"@USAirways If you believe in keeping your customers happy, especially after a mistake was made on your part..." +11757,negative,@USAirways I had a rep 10 min in who said she couldn't help so transferred me to dividend miles customer service +11758,positive,@USAirways right on. Up. Up & away ✈️🌞 +11759,negative,@USAirways your customer service stinks. Trying to book a flight for hours now and keep getting hung up on. #usairwayssucks +11761,negative,@USAirways we've (flight 4443) been sitting on the tarmac of dca for a while now waiting on a gate. Can we just use another gate? +11762,negative,@USAirways I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup +11763,negative,"@usairways you made us miss our flight, first class now I can't even enter the admirals club. Not happy dm me to fix this." +11764,negative,"@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm" +11765,negative,@USAirways on hold for 2 hours. You know what just keep my money +11766,negative,@USAirways charging $200 2 change a flight is a rip off the reason I have 2 is out of my hands & I want 2 reschedule same flight but in July +11767,negative,@USAirways flight 1808 is not leaving at 2:45 because we haven't even begun to board yet. Please update your website ASAP +11768,negative,@USAirways @Jack_Kairys (2/2) and another sent him to the wrong line...oh and the kiosks weren't working! #thanks +11769,negative,@USAirways also your employees were LESS then helpful when @Jack_Kairys was checking his bag. Two just left their desks completely (1/2) +11770,negative,@USAirways the phone number the gate gave me doesn't work either. What is your customer service phone number? +11772,negative,@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense? +11773,negative,"@USAirways never in my life have I dealt with such poor customer service, irresponsible staff and lack of care LGA-IAH day 2, baggage in NC?" +11774,negative,@USAirways Thks 4 tip. Seems like a workaround rather than a customer-friendly solution. They should have an easily accessible email. +11777,positive,@USAirways Thank you so much its been a very stressful day +11778,negative,"@USAirways me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed" +11779,negative,"@usairways If I could/wanted to call I wouldn't use the internet to make a reservation. + +Site won't work on Chrome, on several computers." +11781,negative,@USAirways Waiting for my luggage on flight 1923. Is there a delay? +11782,negative,@USAirways will you please update your website with the most current flight status? And update your customer service phone # on @google thx +11783,negative,@USAirways Flight Booking Problems a flight using credit from a previously Cancelled Flightled flight. Can't get thru on the phone and can't book online. Help please. +11784,positive,@USAirways Absolutely!! The staff was amazing!! +11785,negative,@USAirways you are horrendous. Pull your shit together +11786,positive,@USAirways Haha - that will indeed be a great day! +11787,negative,"@USAirways I want my money back. Now we're sitting on the runway. After a 2 hour delay, waiting for the baggage to begin loading." +11788,negative,@USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane.. +11789,negative,@USAirways this is the aforementioned pilot. @AmericanAir sure you want to merge with these patron hitting hoodlums? http://t.co/C24cEfa9pl +11791,positive,@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try? +11792,negative,@USAirways @AmericanAir best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done +11793,negative,"@usairways and @AmericanAir 4 days of Cancelled Flightations, I have driven to 3 airports in 3 different states, spent more on gas than my flight." +11794,negative,@USAirways then why did my whole team be able to put there carry ons under the plane +11795,positive,@USAirways customer service at its finest +11796,negative,@USAirways No speciifc email. 1500 character limit for complaints. Is AA/US customer complaints adopting the twitter model? +11798,negative,@USAirways please hogs my next flight for me! I'm waiting on a bus to get me off one plane so I can run to the other. It leaves in two min! +11799,positive,@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :) +11800,negative,.@USAirways we r rebooked. got conflicting info abt baggage. Y no extra plane batteries on hand? Y no comped admirals club for 9 hr wait? +11801,negative,@USAirways Don't tell me that. Tell me what I can actually DO to reach someone. I don't mind being put on hold but it won't even do THAT. +11802,negative,@USAirways No I missed the funeral so I had to take a train back to Newark +11804,negative,@USAirways @AmericanAir what a joke of a company today reminded me why I never book with you +11805,positive,@USAirways — I had exceptional service on flight #403 from IND to PHX!! +11806,negative,@USAirways it's be nice to take a flight and have some level of consistency / service from the flight attendants. Quality control??? +11807,negative,@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems +11808,negative,"@USAirways I believe you. But in all seriousness, what's an acceptable time I should have this expense on my name that wasn't my fault...." +11809,negative,@USAirways cust serv reps who are unable to change reservations in your system Check in unaware of Cancelled Flights that I got word on night before +11811,negative,@USAirways issues are not with people who r nice or storm emails with wrong phone numbers auto rebooked flights to non connecting cities +11812,negative,@USAirways missing my reservations due to a Cancelled Flightled flight. Make it right by giving me first class tomorrow. Make your customers happy. +11813,negative,"@USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation" +11814,negative,@USAirways any tips on getting a hotel that your airline won't get for any of us even though we were told that we'd make our flight? +11817,negative,@USAirways I booked a flight yesterday but didnt receive an email confirmation and I my dividends number isn't registering. Please help. +11818,positive,@usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc +11819,negative,"@USAirways & there are seats together, they just have fees. Seems if I'm taking a 5am flight the least you can do is wave the $10." +11821,negative,@USAirways I need someone from management to contact me I was flying to a funeral won't make it now to add to my pain they want me 2 pay +11822,negative,@USAirways Just contaced EYEWITNESS NEWS about the ripoff the Cancelled Flighted now they want me to pay +11824,negative,@USAirways when I call it says y'all are too busy and to call back Late Flightr. this is terrible customer service. what will you do about it? +11825,negative,"@USAirways They charged me for a flight they Cancelled Flightled, unbelievable and unheard of" +11826,negative,@USAirways I was completely ripped of by US Airways today never fly this airline I am contacting my local news +11827,negative,@USAirways I can't believe that you would refer me to a number no one seems to be getting through. Really? I need help ASAP! +11828,negative,@USAirways hundreds of people in line and less than half the desks being manned at CLT. Help? +11829,negative,@USAirways Why is there no contact email for customer complaints? +11830,negative,"@USAirways Now I am probably going to miss my connection in Charlotte, so I will have to drive home for the funeral." +11831,negative,"@USAirways Flight 2069 from JFK to Charlotte, then 3750 from Charlotte to Birmingham. 2 previous flights to HSV were Cancelled Flightled." +11832,negative,@USAirways still crickets from customer service. +11834,negative,"@USAirways +That is not an excuse to have such a poor website Flight Booking Problems options! My yearly vacation is about to fall through, ubetter do smth!" +11835,negative,@USAirways The phone line disconnects. How can I be in the queue to be answered when the phone line simply disconnects when I call? +11836,negative,@USAirways want to bump up my seet to first class for two Cancelled Flightlations in 24hrs?? what a joke +11837,negative,@USAirways to arrive the plane I'm sitting on needs to take off...wish someone would tell us what the holdup is +11838,negative,@USAirways This is dating back to Nov. I have been sent back and forth between you and @eDreams_en. It's a disgrace. +11839,positive,@USAirways will do. Hoping for a voucher for a future flight #Optimistic +11840,negative,@USAirways I didn't even leave the airport and you sent 2 of my bags to Philadelphia! +11841,negative,@USAirways Thanks for the info but have been trying for over 24hrs and no luck. Flight dep. Today. Need 2 change 2 tomorrow or Thursday +11842,negative,@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures +11843,negative,@USAirways no warm weather hubs means no Mexico for us. And I can't go anywhere else since you lost my bags. I hope you attempt to rectify +11844,negative,@USAirways No kidding. Oy. +11845,positive,@USAirways thanks +11846,negative,@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine! +11847,negative,@USAirways been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options? +11848,negative,@USAirways and it still says it's on time on your website btw +11849,negative,@USAirways your customer service is horrible +11850,negative,@USAirways I expect something more than telling me to see an agent to rebook my flight... +11851,negative,@USAirways you have the ability to switch my flight to @AmericanAir but you cannot tell me where my bags are. +11852,negative,@USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh +11853,negative,@USAirways no we haven't because we've been in the same line at the service desk for an 1hr and 1/2 now in the same spot. +11855,negative,@USAirways I got up at 2 am for a 5 am flight from bos to Charlotte which I found was Cancelled Flightled once I got to the gate (1) +11856,positive,@USAirways please give Tara G a pat on the back and praise. She was very very helpful. She is at PHL member lounge +11857,positive,@USAirways thanks I hope I get to my destination +11858,negative,@USAirways well its 11:45am and just got an email that my 11am flight is delayed-thats not right +11859,negative,@USAirways How soon is possible? I boarded the plane the 1st time at 6:30 am and it is now after 11:30 am and I'm still where I started. +11860,negative,@USAirways your chairmans phone is down. what other number can i use? +11861,negative,@USAirways @AmericanAir you make Spirit look like the gem of air travel. You haven't handle this winter storm very well... +11862,positive,"@USAirways thanks for the reply, hoping everything is cleared up in Charlotte by Monday" +11863,negative,@USAirways it takes a month? +11864,negative,"Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @USAirways" +11865,negative,@USAirways it was supposed to be a carry on and in Pittsburgh coming to Boston it was a carry on +11867,negative,@USAirways can't even get on hold to wait to speak to someone-awesome +11868,negative,"@USAirways Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable." +11869,negative,. @USAirways It's been Cancelled Flighted. Your SM response is slow. +11870,negative,"@USAirways I’ve had my flight Cancelled Flightled twice now, and after 5 minutes of automated questions, the phone just goes to a busy signal. Help?" +11871,negative,@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights +11872,negative,@USAirways your service has been awful in Boston and I had to pay 25 extra dollars than I was supposed too I am very dissatisfied #mad +11873,negative,"@USAirways we are on the 2pm flight FLL to PHL and then connection to MAN. However, with the delays we might miss it. Can we go earlier?" +11874,negative,@USAirways I have been on hold with your Gold reservations line for OVER 3 HOURS now. Flight Cancelled Flightled. Trying to rebook. +11875,negative,.@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep. +11876,negative,@USAirways reservations had me on hold for 2 hours only to hang up...smh 😕 +11877,negative,@USAirways @AmericanAir How r u supposed to change flights when u can't get thru to reservations? #OneHourOnHold +11879,negative,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless +11881,negative,@AmericanAir thanks for getting back to me. But I will find other airlines in the future. +11882,negative,@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200? +11883,negative,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal" +11884,negative,"@AmericanAir no thanks. As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible." +11885,negative,"@AmericanAir sorry so Late Flight, responded to your DM." +11886,positive,"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today." +11887,negative,"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers" +11888,negative,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW +11890,negative,"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface" +11892,negative,@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund. +11893,negative,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund? +11895,positive,@AmericanAir thank you! +11896,negative,"@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest" +11897,negative,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX +11900,negative,@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing +11901,negative,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit? +11903,positive,@AmericanAir thanks +11904,negative,@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating +11906,negative,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem. +11907,negative,@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr +11908,negative,"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous." +11909,positive,@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership? +11912,positive,"@AmericanAir Great, thanks. Followed." +11913,positive,@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust! +11914,negative,@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent. +11915,positive,@AmericanAir got another flight. Thanks you +11917,negative,"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?" +11918,negative,"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah." +11919,positive,@AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃 +11920,negative,@AmericanAir still waiting for a flight... I should get my money back +11921,negative,@AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble. +11922,negative,"“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA" +11924,positive,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick. +11925,negative,@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life. +11926,negative,"@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!" +11927,negative,@AmericanAir Trying desperately to get my boyfriend booked on the same US Airways flight as myself for the same price. Can you help? +11928,positive,"@AmericanAir yes yes yes,so glad to be headed home!" +11929,negative,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now +11930,positive,@AmericanAir thanks!! +11931,positive,@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx +11932,negative,@AmericanAir I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped +11933,negative,@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc... +11935,negative,@AmericanAir narrowly made standby...lots of snags this trip! +11937,negative,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal." +11938,positive,@AmericanAir thanks so much! +11939,positive,"@AmericanAir @RobertDwyer AA doesnt charge any fees to change award tickets as long as the origin, destination & award type remains the same" +11940,negative,@AmericanAir I need a flight out tonight. Isn't there anything else? +11941,positive,@AmericanAir thank you for the confirmation. +11942,negative,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback" +11944,negative,@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help. +11945,negative,@AmericanAir “Inconvenient” is such a convenient word. +11946,negative,"@AmericanAir + Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag." +11947,negative,"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful" +11948,negative,"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this." +11949,negative,@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed +11951,negative,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm +11952,positive,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves. +11955,negative,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways. I ASKED and was told, ""NO."" #thenewamerican" +11956,negative,@AmericanAir good care of their customers if anything happen to then take you @Delta for getting me back to NYC !! Screw you @AmericanAir +11957,negative,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take +11958,negative,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them +11960,negative,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed +11961,positive,"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh." +11963,negative,"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a would-be 5 hr trip. You'll never touch my pets again." +11964,negative,@AmericanAir don't worry you won't steal my money again +11965,negative,@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?! +11966,negative,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa +11967,negative,"@AmericanAir +It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA." +11968,negative,"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned." +11970,negative,@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams +11971,negative,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_- +11972,negative,"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!" +11973,positive,"@AmericanAir ""Airport snow removal method #22..."" +Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN" +11975,negative,@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on? Am I rebooked on another flight? +11976,positive,"@AmericanAir great, thanks!" +11977,positive,@AmericanAir awesome. Thanks! +11978,negative,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on? +11979,negative,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings +11980,negative,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice" +11981,negative,"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy." +11982,negative,@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow. +11983,negative,"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?" +11984,negative,"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff" +11985,negative,@AmericanAir I'm not sure what happened to my USAirways status when the merger took place. +11986,negative,@AmericanAir can u help rebook passenger via Twitter/DM. Been on hold for 1.5 hours. Thanks! +11992,positive,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary. +11993,negative,@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification... +11994,negative,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system. +11996,positive,@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:) +11997,positive,@AmericanAir These are some awesome photos. Thanks for sharing! 😁 +11998,positive,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier" +11999,negative,@AmericanAir how about some rampers at gate b40 dfw? Waiting to be marshaled in +12000,negative,@AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta +12002,positive,Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome. +12003,positive,@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out +12005,positive,@AmericanAir @beantownmatty Sounds like a date! +12006,negative,@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican +12007,negative,@AmericanAir another day another grievance with this airline. No customer service +12008,negative,"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO.""" +12010,negative,@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait +12012,positive,"“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp" +12013,negative,@AmericanAir @lpalumbo what weather sun is out +12014,negative,@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good +12015,negative,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that. +12016,positive,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight. +12017,negative,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care +12018,negative,@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir +12020,negative,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour. +12021,negative,@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby. +12023,negative,@AmericanAir you could train your flight attendants to have some manners and decency +12024,positive,@AmericanAir @dfwairport you 2 together are the best part of flying! +12025,negative,@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled. I'm done with you. +12026,negative,@AmericanAir FYI...call stilling getting dropped. After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!! +12027,negative,@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored. +12028,negative,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone! +12029,negative,@AmericanAir 800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans. +12030,negative,@AmericanAir I want to speak to a human being! !! This is not an obscene request! +12031,negative,@AmericanAir no response to DM or email yet. customer service? +12032,negative,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket! +12033,positive,@AmericanAir Thank you.....you do the same!! +12034,negative,@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face +12035,negative,"@AmericanAir - how long does it take to get credit to my AA account? Traveled in Jan & only one leg reported. Asked for credit, no response." +12036,positive,@AmericanAir Hopefully you ll see bad ones as opportunity to get better and not dwell in it... and the good ones as encouragement words! +12037,negative,"@AmericanAir Okay, I think 1565 has waited long enough for a gate at DFW..." +12038,negative,@DeltaAssist now at 57 minutes waiting on Silver Elite line for someone to pick up! Help! +12039,negative,@DeltaAssist what I have to say is more than 140 characters! Plus you don't follow me +12040,negative,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless +12042,negative,@AmericanAir thanks for getting back to me. But I will find other airlines in the future. +12043,negative,@AmericanAir why would I pay $200 to reactivate my points that are only useful for certain flights that aren't even worth $200? +12044,negative,"@AmericanAir stranded for 24 hours in MIA, Patrick casimir has been the ONLY AA staff to apologize for the great inconvenience #unreal" +12045,negative,"@AmericanAir no thanks. As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible." +12046,negative,"@AmericanAir sorry so Late Flight, responded to your DM." +12047,negative,"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today." +12048,negative,"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers" +12049,negative,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW +12051,negative,"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface" +12053,negative,@AmericanAir 1hr 46 min. Cost of flight change $788. Was $188 2hrs ago b/f drop call. Cancelled Flighted flight. Asked 4 refund. +12054,negative,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund? +12056,positive,@AmericanAir thank you! +12057,negative,"@AmericanAir I sure hope you all can fix @USAirways. Good luck, their service sucks. #nexttimeiwillflysouthwest" +12058,negative,@americanair thanks for no fresh food on my cross country flight and for making my connection so close No time to eat. TPA-DFW-LAX +12061,negative,@AmericanAir your planes made me miss 2 connections in 2 days. Thanks for nothing +12062,negative,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit? +12064,positive,@AmericanAir thanks +12065,negative,@AmericanAir thx for responding. I cant watch 2 mins of this film w/out it cutting in and out 4 prolonged prds of time. beyond frustrating +12067,negative,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem. +12068,negative,@AmericanAir r u serious?? 304min #delay with #AmericanAirlines #AA2444 #ohio - #dallas missed my connecting flight http://t.co/DNMsblzumr +12069,negative,"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous." +12071,positive,"@AmericanAir Thank you, you too!" +12073,positive,"@AmericanAir Great, thanks. Followed." +12074,positive,@AmericanAir This is exactly why ill be flying AA from @Dulles_Airport to Dallas! Only airline I trust! +12075,negative,@AmericanAir This doesn't address my issue. I am on hold for 30 min to speak with an agent. +12076,positive,@AmericanAir got another flight. Thanks you +12078,negative,"@AmericanAir submitted a case to AA customer relations two weeks ago, no word ever since! whats the point of even having CR?" +12079,negative,"@AmericanAir if by near the gate you mean sitting on the plane for almost 2 hours, then yeah." +12081,negative,@AmericanAir still waiting for a flight... I should get my money back +12082,negative,@AmericanAir I Cancelled Flighted my flight. I really don’t need this much trouble. +12083,negative,"“@AmericanAir: @Andrew_Wasila We're sorry you were uncomfortable, Andrew. What can we do for you?” SMA" +12085,positive,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick. +12086,negative,@AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life. +12087,negative,"@AmericanAir Checked in on app since yesterday. Confirmed upgrade & carry on, got to counter & manager upgraded somebody else on my seat!" +12089,positive,"@AmericanAir yes yes yes,so glad to be headed home!" +12090,negative,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now +12091,positive,@AmericanAir thanks!! +12092,positive,@AmericanAir thanks keep me updated just hope I make either of my connections to Killeen Tx +12093,negative,@AmericanAir I have been on hold w/customer service line for 68 minutes. This after I was on phone with an agent for 35 min b/f call droped +12094,negative,@AmericanAir I tried to book a rwrd and was told I couldnt. Bought tix on USAir (now AA-no choice) didn't bother to + AAdv# with this svc... +12096,negative,@AmericanAir narrowly made standby...lots of snags this trip! +12098,negative,"@AmericanAir i ordered it as i always do. But on a 9hour flight delayed for 4 hours, it was worse than ever before when you forgot my meal." +12099,positive,@AmericanAir thanks so much! +12101,negative,@AmericanAir I need a flight out tonight. Isn't there anything else? +12102,positive,@AmericanAir thank you for the confirmation. +12103,negative,"@AmericanAir spent $8 for the choppiest feed of ""Whiplash"" ever. #americanairlinesfail #iwantmymoneyback" +12105,negative,@AmericanAir - Please find my bag!! In Singapore for three days already without my bag. Last known destination LAX Tag: 580815 Please help. +12106,negative,@AmericanAir “Inconvenient” is such a convenient word. +12107,negative,"@AmericanAir + Your response could have made all the difference. It could have made the situation better. NO TRUST...GET LOST like my bag." +12108,negative,"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful" +12109,negative,"@AmericanAir That's ok...You may keep my $25 and lose my bag with no info, but you no longer have my trust. Bad way to handle this." +12110,negative,@AmericanAir come on I just want to go home I can't miss another day of work #stuckinmemphis #texasisclosed +12112,negative,@AmericanAir you guys are killing me. http://t.co/22iPGeIcSm +12113,positive,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves. +12115,negative,"@AmericanAir Would love to DM you, but my Twitter app says you're not following me and I can't." +12116,negative,"@AmericanAir Its not that I wasn't offered ""perks"" by @USAirways. I ASKED and was told, ""NO."" #thenewamerican" +12117,negative,@AmericanAir good care of their customers if anything happen to then take you @Delta for getting me back to NYC !! Screw you @AmericanAir +12118,negative,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take +12119,negative,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them +12121,negative,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed +12122,negative,"@AmericanAir continues to win: I've never missed a flight before, but a nice little quiet gate change made it possible. Sheesh." +12123,positive,@AmericanAir - keeping AA up in the Air! My crew chief cousin Alex Espinosa in DFW! http://t.co/0HXLNvZknP +12124,negative,"@AmericanAir lost my cats, missed their flights, kept them crated 30 hrs for a would-be 5 hr trip. You'll never touch my pets again." +12125,negative,@AmericanAir don't worry you won't steal my money again +12126,negative,@AmericanAir why am I continually getting put on hold by painfully inexperienced people when calling your Platinum desk?! +12127,negative,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa +12128,negative,"@AmericanAir +It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA." +12129,negative,"@AmericanAir I am looking for help on USAirways award travel booked for wife and two boys, no seats assigned." +12130,positive,@AmericanAir @Clarkey_19 we done it with 1 truck... No biggie 😄 +12131,negative,@AmericanAir and @iTunesMusic have put me in bad mood. I haven't been this angry since Spagnuolo coached the #Rams +12132,negative,@AmericanAir AND they Cancelled Flighted my flight and left me with no help to find a hotel to stay in. I slept in an airport for a night-_- +12133,negative,"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!" +12134,positive,"@AmericanAir ""Airport snow removal method #22..."" +Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN" +12136,negative,@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on? Am I rebooked on another flight? +12137,positive,"@AmericanAir great, thanks!" +12138,positive,@AmericanAir awesome. Thanks! +12139,negative,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on? +12140,negative,@AmericanAir extremely upset that your baggage handlers decide to go in my luggage and take my belongings +12141,negative,"@AmericanAir flight 65 delayed over 4 hours on 2/22, had no GF meals despite my early request, attendant seat fell on my leg #badservice" +12142,negative,"@AmericanAir but, what I can always rely on when I fly USAir or American is that employees will be rude and unhappy." +12143,negative,@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow. +12144,negative,"@AmericanAir said that AA does not provide in-flight wifi on the routes to China based on some federal laws, but United does, why is that?" +12145,negative,"@AmericanAir Right. But more than two hours Late Flight, and it seems due to poor communication, which sounded like it was annoying on-plane staff" +12146,negative,@AmericanAir I'm not sure what happened to my USAirways status when the merger took place. +12147,negative,@AmericanAir can u help rebook passenger via Twitter/DM. Been on hold for 1.5 hours. Thanks! +12148,negative,"@AmericanAir I'd like to apologize to the gate agent for flight AA76, I was not aware that zone 1 was after the nine other precious gems." +12153,negative,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary. +12154,negative,@AmericanAir that doesn't really answer my question. Maybe if I provide more details you can give me clarification... +12155,negative,@AmericanAir this delayed bag was for my friend Lisa Pafe. She got her bag after 3 days in Costa Rica. Issue no updates on your system. +12156,positive,@AmericanAir thanks! +12157,positive,@AmericanAir Aww Thanks AA..DFW was on GMA up here this AM..so i understand ..Btw A.A is my Airline when im able to trv..Love you guys.:) +12158,positive,@AmericanAir These are some awesome photos. Thanks for sharing! 😁 +12159,positive,"@americanair new plane, #gogo, easy power for laptop, iPhone, just missing a good boat-style swivel cup holder for my #dietcoke #happyflier" +12160,negative,@AmericanAir how about some rampers at gate b40 dfw? Waiting to be marshaled in +12161,negative,@AmericanAir You Cancelled Flight my flight and there’s no way to rebook on the website or app? I have to wait 35 minutes on hold? #fail cc @Delta +12163,positive,Just got off the phone @AmericanAir customer service. Only 8 minutes to get my issue resoled. You guys are awesome. +12165,positive,"@AmericanAir we are off to Kax premium. Hoping this flight is better food, TV now I know how to work it and service. Tnx" +12166,positive,@AmericanAir @beantownmatty Sounds like a date! +12167,negative,@AmericanAir I'm frustrated by all of the @USAirways attitude toward #ExecPlat members. #thenewamerican +12168,negative,@AmericanAir another day another grievance with this airline. No customer service +12169,negative,"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO.""" +12171,negative,@AmericanAir car accident on my way to the airport. Missed flight from rno to dca. Trying to resched but your line has 2 hr wait +12172,positive,@AmericanAir Thanks so much! +12173,positive,"“@AmericanAir: We hope you enjoy the #WinterWeather and brought your warm coat and gloves, Maria!” Yup! New beanie http://t.co/AnEqXZR4bp" +12174,negative,@AmericanAir @lpalumbo what weather sun is out +12175,negative,@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good +12176,negative,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that. +12177,negative,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight. +12178,negative,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care +12179,negative,@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir +12180,negative,@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me? +12181,negative,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour. +12182,negative,@AmericanAir I understand. But why is this the only flight of the day not going out? Twice?! I'm now out of extra meds and diapers for baby. +12184,negative,@AmericanAir you could train your flight attendants to have some manners and decency +12185,negative,@AmericanAir change fee = same price of new ticket... Not logical +12186,positive,@AmericanAir Nice to read it! Thank you very much! +12187,negative,@AmericanAir we have been advised to turn this issue over to the police due to the sexual assult THANK YOU FOR ALLOWING THAT ON YOUR PLANE! +12188,negative,@AmericanAir Fuck you. +12189,negative,"@AmericanAir +Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????" +12191,positive,@AmericanAir @dfwairport me too!! LOVE LIVING SO CLOSE SO I ALWAYS HAVE GREAT VIEWS! +12192,positive,@AmericanAir Thanks! +12193,negative,@americanair Can someone contact me about my awful experience with american airlines this weekend +12194,negative,"@AmericanAir actually, online indicates the only seating available is at a premium cost..why not allow seat selection at time of purchase" +12195,negative,"@AmericanAir your definition and mine of 10 min is vastly different. I understand the need to get off the plane for maint, but be honest." +12196,positive,@AmericanAir @dfwairport you 2 together are the best part of flying! +12197,positive,"@AmericanAir @dfwairport Guys, let it go. http://t.co/vOxcghciJi" +12198,negative,@AmericanAir Is there a way to add my AA number to an itinerary that doesn't involve sitting on hold for 1.5 hours? +12199,positive,@AmericanAir I can hardly believe it! Bundle up and stay warm! 😉 +12201,negative,@AmericanAir the flight is not going to make the connection to #MEX #AA2444 +12202,positive,@AmericanAir Thanks for sharing these photos! Round of applause for your crews! We appreciate all their hard work. +12204,negative,"@AmericanAir 1-the lavatory freezes, 2- problem with a nitrogen line 3-a low tire with the inflating equipment malfunctioning #AA2444 and..." +12207,positive,@AmericanAir great customer service thanks +12211,negative,"@AmericanAir why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out." +12212,negative,@AmericanAir we are going to the police dept due to the sexual assult that your stewardess allowed to occur and your lack of concern +12214,negative,@AmericanAir I am trying to change the time of a flight I already purchased and was told I have to pay a $400 change fee. Ridiculous. +12216,negative,"@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after" +12217,negative,@AmericanAir since you don't care about what happens to your passengers on your planes we will now be contacting the Police Dept +12218,negative,@AmericanAir why are @USAirways gold forced to pay for an upgrade? Open seats in 1st and not offered to Gold/Sapphire +12220,positive,"@AmericanAir +I still think American Airlines is great...I would just like to be treated better. Loyal customers first, right?" +12221,positive,@AmericanAir if I could fly an md80/dc10 I would be so happy I live that plane so much md80 is love md80 is life. +12225,negative,"@AmericanAir It's been 3 weeks and no reply from customer relations yet. Running out of time, please help. request: 1-2888155964 thanks" +12230,negative,@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously? +12231,negative,"@AmericanAir @USAirways if this is how your merger is going to go, you fail! Huge probls w/comm on DFW storm. Cxld rtrn flts. NOT COOL!!!" +12232,negative,@AmericanAir why does it feel like I'm being nickeled and dime to enjoy a flight with AA? I purchased a tkt but have to pay extra for a seat +12233,negative,@AmericanAir Flight 2559 it's been delayed every hour since 8:55 am. +12235,positive,Happy #TT to my friends @AmericanAir . Hope the weather isn't causing you too many headaches. +12237,positive,@AmericanAir well have all day and all the time in the world +12238,negative,@AmericanAir Can't unload flight #3322 because jetway is broken. #steps #planB? #waiting nearly an hour +12239,negative,"@AmericanAir I'd love to take my seat, but it appears as though someone already has. #disappointed #upgrademe #wtf http://t.co/9Gx5mMmubb" +12242,negative,"@AmericanAir just look at RDU airport. please think about the safety of your passengers. we cant get to RDU safely! + +http://t.co/wDyEkVB1Ze" +12243,negative,@AmericanAir Please explain why it costs almost the same price of a full roundtrip fair to only change the departure time of a flight? +12244,negative,@AmericanAir The flight was delayed 5 times. Spent almost 40min on the tarmac. I'll reconsider my future flight options. +12245,positive,@AmericanAir oh it's nothing my issue was already resolved and I am in the air +12246,negative,@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska 😒 +12247,negative,@AmericanAir I need an answer why we can't get into Wichita Falls. +12248,negative,@AmericanAir #AmericanAirlines says most bags left in Miami have been returned following mechanical glitch >> http://t.co/Ib8kyjBCJM +12249,negative,@AmericanAir I need refund. +12250,negative,"@AmericanAir really needs to get a a clue and start treating people like humans, not animals. #americandairlinesSUCKS" +12251,negative,@AmericanAir why is raleigh not on the updated southern states advisory??? +12252,negative,@AmericanAir hi we have lost and found solution we want to offer for free to assist with contacting people when items are found +12253,negative,@AmericanAir and it's not a inconvenience it is a disaster. It's A $500 phone bill from you that you refuse to pay +12255,negative,"@AmericanAir stop sending me back to ""customer relations ""I have hand written a letter to them, send in a letter, called them, no help!!" +12256,negative,@AmericanAir Is large Wichita Falls Airport not receiving any arrivals? I have called and no one answers. I been waiting for 1 day +12257,negative,"@AmericanAir +Can you tell me what that means? I work and just need an estimated time of arrival please? I need my laptop for work. Thanks" +12258,negative,@AmericanAir Waiting an hour now for a pilot AA3688. Is there a pilot in the house at DFW? +12259,positive,@AmericanAir Kudos to the captain and crew for handling fustrated people while dealing with the preventable issues and shortcomings by maint +12262,negative,@AmericanAir Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC we negotiate w/companies forU! +12263,negative,"@AmericanAir I guess that is your way of saying thanks for sharing but I can't help you, Good Luck. Happy Birthday to me. Ugh" +12264,negative,"@AmericanAir Lots of upset people, freezing terminal, and no gate agent. Kept us waiting on plane beyond allowable time length." +12265,negative,@AmericanAir The pilot admitted to us that this delay is entirely because of AA incompetence and poor equip checks. +12267,negative,@AmericanAir Yes I am. 2495/1170. RNO departure at 1229 on 2/25 w/connection at DFW to LGA. I can do the 1120am to LAX and then to JFK +12268,negative,@AmericanAir How are you going to compensate all of whose days/plans have been ruined because of the AA3490 delay/pending Cancelled Flightlation? +12269,negative,@AmericanAir Lost and Found is like talking to a hormonal teenager who refuses to talk to you. #useless #wastedeffort #FAIL +12272,negative,@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats +12273,negative,"@AmericanAir To announce DURING BOARDING that you chose to limit catering to the point that you WILL run out shows a lack of planning, IMO." +12274,positive,@AmericanAir Thanks for the quick response - it's appreciated! +12276,negative,@AmericanAir guess that's what I get for bragging on you. I fly you by choice unlike others who fly because they don't have other options JS +12277,positive,@AmericanAir thanks for the update +12278,negative,@AmericanAir thanks for finally letting me get through to book my flight. Frustration set in... #donedeal #talktoahuman +12279,negative,@AmericanAir I guess I was one of the select few that hadn't had many problems before this and all the sudden my whole trip got jacked +12280,negative,"Yes, and it gets disconnected due to the lack of WIFI strength “@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?”" +12281,negative,"@AmericanAir the communications seems to be an issue too, no?" +12284,negative,@AmericanAir now we are waiting on nitrogen for the struts and the airport nozzle is not calibrated so they are trying to find another??? +12285,negative,@AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937 +12286,positive,@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday. +12287,negative,"@AmericanAir +Hello...My baggage has been lost in another city. Can anyone help me with this?" +12288,positive,@AmericanAir my boss is :) +12289,negative,"@AmericanAir sitting on plane in Columbus, supposed to leave an hour ago. Now the mechanic can't find a tool to service the shock absorber." +12292,negative,@AmericanAir I picked the nonstop flight bc I had things to get to. Should’ve taken diff route or airline I suppose! +12293,positive,@AmericanAir Your response has been incredible. Truly amazed at the steps you have taken to enhance your customer relations. Big thank you 😄 +12295,negative,"@AmericanAir Yes, talked to them. FLL says is at central. Central says is at FLL and here we go again. I'm betting this will go 6 mths" +12296,negative,@AmericanAir but the issue is were waiting on rampers to close the door..only to waste more fuel&likely to be told we need more fuel.#cycle +12297,negative,@AmericanAir Is there lack of communication/competition between the American and the Air by any chance? +12299,negative,"@AmericanAir No, had already waited an hour for it and wanted to get home." +12300,negative,"@AmericanAir 4285. Apparently we’re told, staff on the ground keep promising to come and they don’t." +12301,negative,@AmericanAir over 70 days no contact from a human or apology letter. @AmericanAir is #yucki. Read all about it soon http://t.co/9R9OmzQAVI +12302,negative,@AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed? +12303,positive,@AmericanAir Thanks guys got some sleep. Hang in there DFW with bad weather. +12304,negative,@AmericanAir My ticket was booked with AA with miles..... Sorry we sold you a ticket with a company we merged with but we can't fix it? +12305,negative,"@AmericanAir Is it possible to change the FF number on a passenger on a Flight Booking Problems, it won't let me change it?" +12306,positive,@AmericanAir great thank you +12307,negative,"@AmericanAir..still here. feet are freezing b/c doors have been open. Flt time was 8:30. We have fuel but now waiting for ""rampers"" #AA4285" +12308,negative,"@AmericanAir Just got a call from baggage dept. ""...still looking for your property"". It's went missing 1/28. PRERECORDED NO HUMAN SERVICE!!" +12310,negative,@AmericanAir there is a fat man stuck in your airplanes bathroom +12313,positive,@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks! +12314,negative,@AmericanAir what's the status of flight 3494 XNA to DFW. I'm getting different reports? +12315,positive,@AmericanAir Thank you for the quick customer service today. #RefundProcedureNotTooPainful I know that Winter Weather is not your fault. +12316,negative,"@AmericanAir I need to go to YYZ tmr morning 8am. I switched to United already, but my bag is still off in AA la-la land." +12318,negative,@AmericanAir the whole plane is the same. How old is this plane? The seats leather is coming apart ay the seams. +12321,negative,@AmericanAir If the flight I selected online was what was ticketed I would not be missing my connection. I need help getting to DFW or IAH!! +12322,negative,@AmericanAir my seat is disgusting. Old and dirty. When are you going to refurbish this plane? US Air 597 jfk to phx +12324,negative,@AmericanAir I understand the need to drain the lavatory fearing freezing but why no policy on checking that before boarding? smh come on... +12325,negative,"@AmericanAir once again flying AA4285, once again 60+ min delay because of mechanical issues. Perhaps you should consider maintenance?" +12326,negative,"@AmericanAir no repair made to the water line. No potable water on board this flight. ""We will take off soon."" Time for new planes MCI>DFW." +12327,positive,"@AmericanAir thanks for the recommendation. We've been sitting here for 45 minutes, last update was 35 min ago." +12328,negative,"@AmericanAir I'll be sticking with @southwest in the future. No change fees, first bag free, and stellar customer service." +12330,positive,"@AmericanAir although you have no control of the weather, you came through with a great customer service" +12331,negative,@AmericanAir there is no local agent! There is no person to answer our questions and their phone service is terrible. +12332,negative,@AmericanAir ...2/2 doesn't help me. +12333,negative,"@AmericanAir As I already have a booked flight that I can't use & can't change w/o a $200 fee, Flight Booking Problems a different type of ticket...1/2" +12335,negative,@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight! +12336,negative,@AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print +12337,positive,@AmericanAir I wish I could remember all of their names! +12340,negative,@AmericanAir living in DFW.. Your Hub.. Hate having to fly to JFK to get to Ireland +12341,negative,@AmericanAir ok. There is no one at the airport that is helping us. Another customer got told the flight isn't leaving till 1220 +12342,positive,"@AmericanAir thank you AA, this is how I always start my vacations http://t.co/dzKc3auZU9" +12343,negative,"@AmericanAir how do I talk to an actual person that will help me, and do what you guys should do?" +12344,negative,@AmericanAir Customer service provides no wiggle room to change flight without a $200 change fee. @southwest has always been accommodating. +12345,negative,"@AmericanAir flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW!" +12346,positive,"@AmericanAir Yes, thank you. Just not how I wanted to start my vacation!" +12348,negative,@AmericanAir your staff at rsw working the sliver airlines desk is not helpful. We can not get any information about our flight. +12349,negative,@AmericanAir when the pilot announces that the plane has been unused for 2 days and maintenance is dealing with another aircraft.. +12351,positive,@AmericanAir thank you for replying. Trying to figure out how to get from there from DFW +12352,negative,@AmericanAir don't merge with an airline that ain't ready for prime time and book your elite flyers on it! #NotHappy @USAirways #NeedCoffee +12354,negative,"“@AmericanAir: @Dumas2TTG Good morning, Tamara. We'll try to get you comfortably on a flight as soon as we can.”#NoXTraLegRoom #NoCoatCloset" +12355,positive,@AmericanAir made it! Thanks AA! +12356,negative,@AmericanAir how do you NOT do maintenance on #MD80 while it sits for two days? Frozen lines found after its boarded? Come on! #faail #mci +12357,positive,@AmericanAir why thank you!! Yayayay!! +12358,negative,@AmericanAir That what I hoped - contacted them 3 wks ago about this but they have not responded and still issued in US funds. #frustrated +12360,positive,@AmericanAir Thank you for being so responsive on Twitter. Truly impressive. +12363,negative,@AmericanAir @USAirways #Boo! Wack ass terminal 6 @flyLAXairport. No food. No lounge. No Bueno!! Never again!!! +12365,negative,@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying! +12366,negative,"@AmericanAir The Wichita Falls Airport is the worst, will never fly in or out again. Unknowledgeable staff." +12368,positive,"Thank you, @AmericanAir! Much appreciated." +12371,negative,@AmericanAir I’m still waiting - this has been going on far too long. Is there someone I can speak to? +12372,positive,"@AmericanAir mission accomplished today, Thank you!" +12373,negative,@AmericanAir zoom in on the sauce and potatoes. This stuff is vile. And I mean vile. http://t.co/m2PHoavRxC +12375,negative,@AmericanAir - 6 months ago best catering out of all domestic airlines. Today. Worst on the planet. And I've flown almost all of them +12376,negative,"@AmericanAir when will there be wifi on the DCA-STL route? 2 hour flight, could use some love!" +12377,negative,@AmericanAir What is that!? Why even bother catering dog food that no one will eat ? http://t.co/iFESPcBzTm +12378,negative,@AmericanAir thanks for making the worst fly experience ever. Will never book again with your airline. Train your flight attendants better. +12379,negative,@AmericanAir I lost my (basket) ballbag on your plane +12380,positive,@AmericanAir thanks for the great customer service. Family made it back to SAT safely. The weather at DFW made things a little worrisome. +12381,negative,@AmericanAir She seems a little preoccupied - that's why I'm bringing it to your attention. I am just flagging an issue as an observer. +12382,negative,"@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside." +12383,negative,"@AmericanAir Disappointing lack of kindness toward this person. The agent asked her counterparts ""why this person was talking to her""." +12384,negative,"@AmericanAir yes starting w/ flight 1278, getting me home more than 48 hours Late Flightr. record locator BSUXLU" +12385,negative,"@AmericanAir Your AA3465 staff are refusing to allow a woman to board. She was here at 8 for 8:16 departure. Sign still ""Now Boarding""..." +12386,positive,@AmericanAir fantastic thanks! Will try and tweet a photo of the view :) +12387,positive,@AmericanAir excellent! Love you guys! If it is first class I'll hug ya'll! See you shortly! +12388,positive,"@AmericanAir Thanks, have emailed them. How long should I expect for a response?" +12391,positive,@AmericanAir great job TYR ground crew...now let's get this bird outta here!!! Tell flight 3200 to wait on me...be there in 45 mikes! +12392,negative,@AmericanAir @USAirways stated before I'm not getting any help there. Tk over 8 hrs yest to spk to a live person then told to chk the site. +12394,negative,"@AmericanAir but not sufficiently sorry to actually *do* anything about it, I guess. Your systems are presumably beyond reproach or reform." +12397,negative,@AmericanAir as your flight attendants are an extension of your brand - bitchy flight attendants on 5:30 am flights are not appreciated. +12398,negative,"@AmericanAir again, no special meal catered for me in F JFK-LAX. thankfully i'm on qantas the rest of way-i fear what youd NOT cater on that" +12399,negative,@AmericanAir @superyan I did not get any compensation after Cancelled Flighting my departure TWICE and made me missed my own wedding. +12400,negative,@AmericanAir 140 characters aren't enough to describe how inconsiderate your employees are +12402,positive,@AmericanAir ...have you seen Blue? Go look it up :) +12403,negative,@AmericanAir your cabin 'thank you' message reminds people about having choices when they fly. I will be choosing another airline next time. +12404,negative,"@AmericanAir really? That's it? Not even a ""we are looking into this to see what happened/what we could do better next time""" +12405,negative,@AmericanAir Delayed: AA3186 - Missed due to delay: AA3186 - New flight now delayed: AA2401 +12406,positive,@AmericanAir Thank you. +12407,negative,@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible +12410,negative,@AmericanAir The flight is the wrong day. Confirm # USXLON. Departure on 5/21 should be 5/22 for 2 people +12411,negative,"@AmericanAir having trouble Flight Booking Problems a seat on US84 11 March, operated by AA. Neither airline's website will allow seat selection?" +12412,negative,@AmericanAir thank you for the robotic and non helpful assistance. +12413,negative,@AmericanAir I fly weekly with you and haven't seen one +12414,negative,"@AmericanAir I would love to say the same but it's not so much. 5hs flight, no internet, no personal A/C, 20yr old plane. #NoFunAtAll" +12415,negative,"@AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&still insist charging crazy fees. Thats service?" +12420,negative,@AmericanAir Requiring customers to fill out all the contact information each time seems designed to prevent or limit interaction. +12421,negative,@AmericanAir Horrible service @loganairports. Luggage got destroyed on flight and woman at baggage service was so rude. Didn't help at all. +12422,negative,@AmericanAir That’s a rather clunky process. Whoever designed that clearly doesn’t understand e-mail 101. +12423,positive,@AmericanAir thanks! Flight 2160 today. Great crew! +12425,negative,@AmericanAir Your customer relations dept has one-way e-mail. How is not allowing responses helpful? +12426,negative,"@AmericanAir If you are sorry, answer my claims (AA Ref#1-2990176298, 1-3001885409 and : 1-3001885409) accordingly, without using ""weather""" +12428,positive,@AmericanAir is rising like the sun at DCA this morning. @NATCA members have the best view. #avgeek http://t.co/VAhdekVOKe +12429,negative,@AmericanAir she has the guy u served drinks 2 til he needed awheelchair to get off the plane is a more important then the assaulted women +12430,negative,"@AmericanAir there's a lot of talks and no doing. +MIA-SFO on a 20+ year old plane #nonewplanes #old #shame http://t.co/TwETPXUpPN" +12432,negative,@AmericanAir Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future ! +12434,negative,@AmericanAir are you a bot? Haha always same lies from you! +12435,negative,@AmericanAir especially during a death in the family and still no solution. 96 hours and counting...Thanks +12436,negative,@AmericanAir fortunately the window seat was a no-show. Able to scoot over and create space. +12437,negative,@AmericanAir so great AA1103 sitting for an hour first technical problems now what? +12438,negative,@AmericanAir this has to be the absolute WORST EXPERIENCE EVER! +12439,negative,@AmericanAir so I have to call back at 9 since the department is closed. This has to be the biggest bunch of bull! +12440,negative,@AmericanAir just need to know why it wasn't done like it was promised it would yesterday +12441,negative,"@AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning" +12443,negative,@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you. +12444,positive,"@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service" +12445,negative,@AmericanAir @USAirways So who do I need to talk to to ensure the statement is sent to my bank so I can get the credit for the charges? +12446,negative,@AmericanAir 3 months of straight travel ahead. Time to find new airline. +12448,negative,@AmericanAir I'm flying into DCA my bag is at IAD. I am already Late Flight for my meetings at work. I will call the number when I land 😭 +12450,negative,@AmericanAir face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do...... +12451,negative,@AmericanAir just wow Regina just told me I can't file or request a lost bag statement until I finish my travel. So until I get to DC argg +12452,negative,"@AmericanAir I shared my experience several times (AA Ref#1-2990176298), but AA's response is senseless, weather was not the cause!!!" +12454,negative,"@AmericanAir You should be apologizing for your rude sales reps and failure to offer anything other than trite, condescending platitudes...." +12456,negative,@AmericanAir is non existent and I will take this as far as needed.Why hide behind a corporate logo? Provide a number #tcf #useless #amateur +12457,negative,"@AmericanAir LAX-OGG-LAX using hard earned miles and was given lousy service, faulty seats on both legs and damaged bag. Your customer care" +12458,negative,@AmericanAir they were no where to be found at Midnight Last Night! I would think the agent in LAX could have relayed that info.Bag on flt +12459,negative,@AmericanAir you Cancelled Flight both flights yesterday and rebook me in middle seat. Not acceptable. Upgrade to emergency row would help. #nothappy +12460,negative,@AmericanAir is it right to provide faulty seats on flights plus damage a $350 bag and not replace and shrug the damage off? Flights from... +12461,negative,@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline +12465,negative,"@AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX" +12466,negative,@AmericanAir what's the point? So I can wait for another 6 weeks. U r one of the only airlines that refuses to handle complaints by phone +12467,negative,"@AmericanAir machines are broken, lines are out the door for self service, cust. Support, and bag check in." +12468,negative,"@AmericanAir would have been had I seen this before 1130pm EST, when I was sound asleep." +12469,negative,@AmericanAir merged airlines do not work for FF programs. Very frustrating and the gate agents are to busy pouting to care. #AttitudeIssues +12471,negative,"@AmericanAir when you strand someone in a city without luggage you would think AA would want to earn your business, but guess not?" +12472,negative,@AmericanAir needs to get their shit together. 2 counter people & a massive line. People need to catch their flights! http://t.co/4MQFMxeBXt +12473,negative,@AmericanAir I know your policy. Just asking for a little kindness due to extenuating circumstances. +12474,negative,@AmericanAir the pilot her and another flight attendant left walking away laughing. Just wow +12475,negative,@AmericanAir oh no she left the counter and went downstairs. Then she told Elise an agent that joined her not to come over to counter. +12477,negative,"@AmericanAir @Delta Maybe? Long trip, Late Flight night & queues at baggage claims in two terminals, no good. I thought I paid for it 50$ instead." +12478,negative,@AmericanAir you really need some customer service training for your unhappy EEs in the morning in Chicago. Gate K20 at 430 chking her schd +12479,negative,".@AmericanAir (2/3) ...I sat on the runway for 4 MORE HRS b4 takeoff (10 hrs Late Flight, 4:30 AM). Pilot plainly stated it was a comp/mech issue." +12481,negative,".@AmericanAir Alright prove it: (1/3) 3 days ago, I sat on a plane at JFK for 3 hrs, deplaned for 3 more, and when I re-boarded..." +12482,negative,@AmericanAir I'm trying to choose my seats but every time I go to the next flight I get system error +12483,positive,"@AmericanAir Thanks, both airlines said that it is located at AA Detroit. Also was informed that it flew with AA, which shouldn't matter." +12485,negative,@AmericanAir Policy makers need to change their mindset on aviation. Flying is not for... http://t.co/DQnn0Rf1V8 +12487,negative,"@AmericanAir leave us stranded, send baggage with important medication to different city for 4days&apologise with a $50 voucher. appalling." +12488,negative,"@AmericanAir I've been trying to change a Thursday flight and there's a ridiculous wait time on the phone, and your website isn't helping" +12490,negative,@AmericanAir We all did! Skipper's walk-around too :( +12492,negative,@AmericanAir Thank you for the acknowledgement. The IFE didn't work all that well anyway so maybe time to upgrade to lower profile system. +12493,negative,@AmericanAir thanks for the canned reply. +12494,negative,"@AmericanAir just went to check into flight 24 hr advance, again husband and I are seated separately for 6hr flight! why does this happen??" +12495,negative,@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information +12496,negative,@AmericanAir or at the very least an explanation on why no one told me my flight was Cancelled Flightled! +12497,negative,"@AmericanAir I tried when I landed, but there was no-one there. I've emailed your customer service twice now who don't seem to care." +12498,negative,"@AmericanAir no I've since rebooked with another airline, what I would like is compensation for all the time/money lost!" +12499,negative,"@AmericanAir nothing, you have done enough." +12500,negative,@AmericanAir I was rebooked on a flight that was too Late Flight for my connection! +12501,positive,@AmericanAir Such a suprise! New vanity kit set for frequent travellers 😀 thank you AA! http://t.co/fA7Nygn1Ux +12502,negative,@AmericanAir gah this is so frustrating! Nobody has my address here in the USA. Where are my bags!?!? So disorganised!!!!!!!!!!! +12503,positive,@AmericanAir lovely flight back from MIA to LHR - great crew - thanks :-)) +12504,negative,"@AmericanAir I have emailed several times.hand wrote a letter,went to airport,called.please fix this! Or @abc7newsBayArea please help!" +12505,negative,"@AmericanAir offered me a cot to sleep on?After they Cancelled Flightled my flight. A fucking cot. What about a hotel, like you're supposed to provide" +12506,negative,@AmericanAir over the last year 50% of my flights have been delayed or Cancelled Flightled. I'm done with you. +12507,negative,@AmericanAir another generic response guys? Cmon. You're terrible. How about an actual helpful person? Not all the rude employees at LAX +12508,negative,"@AmericanAir I tried, EXTREMELY RUDE. Even the supervisor. And when I asked to speak to HIS supervisor I was told no" +12509,negative,"@AmericanAir yes but you are still human I hope, dealing with all the horror stories people share... I complained to DOT. Everyone should" +12510,negative,@AmericanAir try contacting everyone on that flight with a refund offer and we might believe you are sincere +12511,negative,@AmericanAir I have filed multiple complaints. I prefer to continue warning the public instead of wasting more time with this inhumane corp. +12512,negative,@AmericanAir worst experience of my life avoid at all costs they will lose your belongings and have no humanity to even offer compensation +12513,negative,@AmericanAir terror story my luggage was delayed both ways on an international flight for over 5 days total #angrycustomer +12514,negative,@AmericanAir WORST SERVICE EVER!! Delayed flights for more than 5 hours plus you missed my bag! And your employees are rude 😡😡 +12515,negative,@AmericanAir thanks for the generic computer generated response. How about you accommodate your travelers instead of just saying sorry +12516,negative,@AmericanAir they are giving cots to the people that did not get hotel rooms...that is terrible.. +12517,negative,"@AmericanAir I did twice.got a letter back saying that your company ""doesn't issue refunds for phone bills"" help!phone will be shut off" +12520,negative,"@AmericanAir TY! But, their site says "" Please note that we do not offer a print subscription service for American Way. ...""" +12521,negative,@AmericanAir its not weather thats why i said the other people received hotel rooms while the people at the end of the line did not get them +12523,negative,"@AmericanAir after losing my bags for 4 days&charging me $475 to""arrange pick up""in argentina,claiming tollfree: won't reimburse me. Help!" +12524,negative,"@AmericanAir pity that a machine replied, or perhaps my story not unusual. Expected better response given article in in-flight magazine." +12525,negative,"@AmericanAir i have been rebooked for the 7am flight. My questions is, why do some people get hotel and the others don't like myself?" +12526,negative,@AmericanAir I responded. Your info different than your customer service line +12528,negative,"@AmericanAir will not help us on the phone, at the gate or in checkin. I book travel for clients and cannot believe the lack of service" +12529,negative,"@AmericanAir no no no, YOU DM me, I pay you money and you want to me to reach out to you for help? How about the other way around" +12530,negative,@AmericanAir I had a 6am flight I can get no rest because I have to wait another 2 hours to receive an automated phone call. #neveragain +12531,negative,@AmericanAir does not know the meaning of customer service. Nightmare. Paid for direct flight. Bumped to Dallas. Flight Cancelled Flighted. Terrible +12532,negative,@AmericanAir that's absolutely horrible customer service. The person supposed to call me can't immediately call back when disconnected??? +12534,negative,@AmericanAir my flight was Cancelled Flightled I called they said they'd call back in 1:36. They did And hung up now saying I have to wait 2 hrs!! +12535,negative,@AmericanAir *does = doesn't +12536,negative,@AmericanAir Okay... If someone does it look for it now my fear is it will be lost forever. It's a very small item. +12537,negative,@AmericanAir what kind if airlines do you guys run? The people that got in line first received hotel vouchers? Terrible customer service! +12538,negative,"@AmericanAir @emxlyy ""The wheel was broken when we got it. We swear.""" +12539,negative,@AmericanAir Cancelled Flightled flight from fresno then rebooked for LAX now flight Cancelled Flightled again and its midnight with no more hotel available??? +12540,negative,@AmericanAir I'll give a reward for whoever finds and returns to me on Thurs when I fly back thru @dfwairport. I ❤️ these earrings!! +12541,negative,"@AmericanAir checked in at Des Moines, lay over in ORD, final destination Austin, Texas. Baggage was only checked to ORD." +12544,negative,"@AmericanAir you guys Cancelled Flightled my flight for today and booked me for tomorrow, so unfortunately i have rebooked. Thanks" +12545,negative,"@AmericanAir after running from one flight, because we had 10 mins, to our next flight, we then sat on our plane for an hour." +12546,positive,@AmericanAir but your flight crews & ground crews have handled situation well. Texting notification let me catch a few winks during delay. +12547,positive,@AmericanAir Thx! I hope so. IAH to DFW to OKC has turned out to be a LONG trip today and I have to work tomorrow. +12548,negative,@AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag. +12549,negative,"@AmericanAir yeah, buy me a @Delta plane ticket from San Diego to Detroit so I can fly one of their planes home tomorrow" +12550,negative,"@AmericanAir nothing to do with Mother Nature, more like poor commutation." +12551,negative,@AmericanAir is the worst airline in the entire world. I only flew them because I had to and it was the nightmare I knew it would be. +12552,negative,@AmericanAir hey! I have a name issue on my reservation can you help? +12553,negative,@AmericanAir I DM'd you +12554,positive,@AmericanAir thank you! My lost item was located at ORD and is being returned to me. +12555,negative,Why doesn't @AmericanAir provide a means for dialogue? What is the fear that drives this decision? #worstcustomerserviceever +12556,negative,"@AmericanAir 2284, four hours Late Flightrs and we are finally flying out...too bad I missed my event" +12557,negative,@AmericanAir please allow me to speak with someone. A dialogue would solve this issue better and faster than emailing. +12558,negative,@AmericanAir it's not only my bag...it's the complete lack of respect when I called. I was hung up on. And it is my daughters bag +12559,negative,"@AmericanAir If SNA curfew causes diversion, do you provide transportation from LAX? On AA1237 now, pilot not sure if we have time." +12560,negative,Why doesn't @AmericanAir allow for conversations between upset customers and their customer service? #worstcustomerserviceever +12561,negative,@AmericanAir it's not cool that my flight was Cancelled Flightled after sitting on the plane for over an hour. 👎😡✈️ #notahappycustomer #leavingtomm +12562,negative,"@AmericanAir no, you should do something about everything happened yesterday..." +12564,negative,"@AmericanAir Thanks! Bleh, disconnected! Let's try this again!!" +12565,positive,@AmericanAir appreciate it!! +12566,positive,"@AmericanAir I love the Admiral Clubs! Thanks, hey can you follow me?" +12568,positive,"@AmericanAir just curious. Thanks for the response as always, good or bad. Better than your competition." +12569,negative,@AmericanAir your customer service is deplorable. I am disgusted in your company and the ignorant people on the phones for lost baggage. +12570,negative,@AmericanAir were stuck on a plane in Dallas that's supposed to be going to Okc. There's an issue w/ the plane. Any idea on how much longer? +12571,negative,@AmericanAir - thanks. She submitted a damaged bag complaint online...is there anything else we can do? #goodcustomerservice +12572,positive,@AmericanAir Thanks! +12573,negative,@AmericanAir they responded. I can't respond to their response. Nor can I speak with someone. #worstcustomerserviceever +12574,positive,@AmericanAir thanks you always be my airline of choice when possible +12575,negative,@AmericanAir gate agents disappeared and customer service agents were miserable and unhelpful. #letdown #neveragain +12576,negative,@AmericanAir Who do I report missing baggage to when baggage claim leaves before midnight? +12577,negative,.@AmericanAir how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks! +12578,negative,@AmericanAir TSA. When I tried to check in the things I've bought your people told me it was Late Flight to do it. So... I want my things back +12579,negative,"@AmericanAir arrived +-10pm eastern. Had to deplane on the CRJs airstairs to an icy Tarmac. Valet bags sent to carousel, so it was 10:20pm." +12580,positive,"@AmericanAir attended to and corrected my complaints via Twitter. Whoa. This is the brave, new world we live in. Thank you, American Air :)" +12581,negative,"@AmericanAir couldn't get anyone on the phone all day, the flight you rebooked had me missing a conference.We won't be on flt 1568 tomorrow." +12582,negative,@AmericanAir @united @SpiritAirPR @Fioretti2ndWard @ChicagosMayor @garcia4chicago BS that #Noise #Late Flight #NoRahm http://t.co/CFzdJmn0uI +12583,negative,@AmericanAir It's sad how I can't afford any long distance trips though. :/ +12584,positive,@AmericanAir btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure👌 +12585,negative,"@djevolutionhd As an EP who travels 125K+ miles a yr with @AmericanAir , I would expect more from them than this horrible travel experience" +12587,negative,@AmericanAir that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath. +12588,negative,@AmericanAir it's beyond complicated now and it feels like when I used to fly with United. Platinum means nothing. +12589,negative,@AmericanAir I look forward to hearing back and hope that my next trip will not be like this +12592,positive,"@AmericanAir @BoeingAirplanes I really would love to experience first class on that plane,looks stunning!" +12593,positive,"@AmericanAir I love the service and cheap upgrades American Provides! One of the best airlines ever! good food, good seats, amazing thanks!" +12594,negative,@AmericanAir - you broke my sick wife's luggage handle going from JFK to LAX...she had to drag her bag thru the airport! #customerservice +12595,positive,@AmericanAir @gerri_elliott You will!! Every chance I get! Thanks for keeping me Exec Platinum. +12596,negative,@AmericanAir no not yet. Waiting now to be connected to an agent +12597,negative,@AmericanAir when should i expect a response from customer relations +12599,negative,"@AmericanAir glad that you WANTED to help me, but you didn't. Have an agent call me before I rant about shitty service every day" +12600,negative,@AmericanAir There are only 24 hours to Cancelled Flight or change itineraries booked online and that 24 hours is just about over. Impossible scenario +12601,negative,@AmericanAir there are no more flights via united when I arrive to DFW and my car is parked at IAH 😁 +12602,negative,"@AmericanAir your online site doesn't have flights listed in chronological order, resulting in a mis-purchase. Anything that can be done?" +12603,positive,@AmericanAir I FOUND MY FOOTAGE!! :D I am so so happy. +12607,negative,@AmericanAir #2298. Everyone else was outstanding. +12608,negative,@AmericanAir the last was 2339 dfw to ord. Not weather reLate Flightd... Austin leg delayed as well +12609,negative,"@AmericanAir My bag flew with AA while I flew with Delta, and I'm still not sure whose final carrier is referred to." +12611,negative,@AmericanAir you have Cancelled Flightled my flights because of my last name. Do the right thing and reinstate my tickets +12612,negative,@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv @Cowboycerrone figures right? +12613,negative,"@AmericanAir you know I love this airline, but why are my friends @MEGENTRIPODI @jordnnicole7 having such a problem retaining info they need" +12614,negative,"@AmericanAir $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah ""I"" got it rebooked" +12615,positive,@americanair Not surprised that you were the Fastest Responding US Brand on Twitter for Q2 + Q3 2014. Also 10th fastest in the world in Q3 +12616,negative,@AmericanAir you've got to be kidding. Look at the pictures. I'm hoping it's on the flight that just came in. The whole story is 2 much +12617,negative,"@AmericanAir You're clueless. A kind rez agnt contacted USAir 4me around midnite, told them what to do. If not that I'd have missed funeral." +12618,negative,"Nice try @AmericanAir I heard your crew whisper ""she's still at the hotel, she probably doesn't think she has to work until tomorrow""" +12620,negative,@AmericanAir I'm at the airport right now and your people didn't know how to react and help me with this situation. Very frustrated. +12621,positive,@AmericanAir Thank you +12622,negative,"@AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN" +12623,negative,"@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Monday, Flightaware says. http://t.co/atwyiFh6Zy" +12624,negative,@AmericanAir my mom tried also. That wasn't the reason they wouldn't change it. Y'all literally said that you'd rather have an empty seat. +12625,positive,@AmericanAir No apology necessary. It was wind and I was on Delta. XOXO +12626,negative,@AmericanAir YOU FUCKING SUCK +12627,positive,@AmericanAir thank you +12630,negative,@AmericanAir Is this a serious thread. Maybe you guys should re-read it. #fail +12631,negative,@AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm +12632,positive,@AmericanAir Joanne from your San Diego staff was phenomenal! Give that girl a raise. She handled our #flightnightmare better than anyone. +12633,negative,@AmericanAir you are beyond redemption. Jfk. Baggage claim looks like a luggage warehouse +12636,positive,@AmericanAir thanks to AA / DART for getting me home in time for work this morning DEN-DFW... didn't have to waste a vaca day @dartmedia +12637,negative,"@AmericanAir even followed me, but I still can't get them to answer their phones. Worst. Customer ""service"". Ever. #customerservice #fail" +12638,negative,@AmericanAir yeah and what are they gunna? Nothing your whole organization is a joke +12639,negative,@AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why? +12640,negative,"@AmericanAir Great, then tell me how you will fix it? @Suntimes @WSJ @latimes @nytimes #media #filmcrew #photography #cameragear" +12641,negative,@AmericanAir 2hr and 20 min delayed...still waiting...you need to do something to improve... http://t.co/1m36NTPTR8 +12642,negative,@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ? +12643,positive,@AmericanAir Glad to hear that there were no serious injuries in the minor crash @dfwairport this evening. +12644,negative,@AmericanAir I booked it on US Airways site. Don't see a Cancelled Flight link :( +12645,negative,@AmericanAir we had to sit in the airport a long periolodicly time. the planes were nasty +12647,positive,@AmericanAir no space in my seat but thanks to your pilots I'm back 25mn early to Ohare!! Didn't think that was possible!! #sna2ord #1644 +12648,negative,@AmericanAir Late Flight again geez flt2417 #Late Flight #delays #typical +12650,negative,"@AmericanAir to add insult to injury, I have to go pick it up myself. Real class act! I'll stick the Delta from now on." +12651,negative,@AmericanAir absolutely disappointed in your lack of service. Lost my bag and can't even deliver it after I was told it would happen. +12652,positive,@AmericanAir Just followed you. +12654,negative,@AmericanAir what can AA do for a load of people about to board their 5th plane of a very long day when the first 4 were unserviceable +12657,negative,@AmericanAir what is going on with the flight 2417? It has been delay a lot . +12659,negative,@AmericanAir We tried with multiple people. I already sat on the phone for an hour and a half and got nowhere. +12660,negative,@AmericanAir which one.?i have been booked on 6 different ones in the past 2 days +12661,negative,"@AmericanAir Nope. Couldn't make changes online and after 90 mins on hold and time dealing w/ the rude rep, the 24 hour window has closed." +12662,negative,"@AmericanAir doesn't care about customers, break your gear and tell u they can't do anything. @WSJ @latimes @chicagotribune #media #filmcrew" +12665,negative,@AmericanAir unable to access the website. Will try again. +12668,negative,@AmericanAir Best planes in the business. NOT? AA5411 today. http://t.co/I7Vdi9WqSF +12670,negative,@AmericanAir I loved todays fight. But there was a bad draft on the airplane please add more air to air thanksm +12671,positive,Keep it up :) @AmericanAir +12672,negative,@AmericanAir @louprice13 @aacustomerservice. Apology not good enough. 4 planes with mechanical and 9 hours delayed unacceptable. +12673,negative,@AmericanAir thx for the apology. A commitment to fix your broken system would be better. Actually fixing it would be better still. +12674,negative,@AmericanAir seats that were assigned are inappropriate for child this age. AA knew age of child. +12675,negative,@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke +12676,negative,@AmericanAir Pay for my accommodations when you are the ones Cancelled Flightling it for no reason and I know your saying (lying) it cause of weather +12677,negative,@AmericanAir airport and 2 extra nights for hotels and not once have I heard of anything from your embarrassing airline saying that you will +12678,negative,@AmericanAir This is getting a bit ridiculous when and you have made me miss 2 full days off work and had to pay for cabs back and forth +12679,negative,@AmericanAir your assistance has not been very helpful frustrating disappointing experience & w/small children very inconvenient +12680,negative,@AmericanAir Cancelled Flight my flight saying it is cause of weather condition when it was the only flight that was Cancelled Flight +12681,negative,@AmericanAir Again you guys are a huge joke and Cancelled Flight your flight for no reason. This is the 3rd time in one trip for me that you have +12682,negative,@AmericanAir WHAT IS GOING ON? This is pathetic. Online doesn't work and phone wants $25 to give a seat assignment. +12683,positive,@AmericanAir I've just received the ticket. Thank you for your help +12685,negative,@AmericanAir This is getting out of hand. I called Reservations to reserve the seats that it won't let me select online and there's a fee... +12686,negative,"@AmericanAir on flight 1074 that has been delayed for hours over human errors like a food truck hitting the plane, now the lines are frozen." +12687,negative,@AmericanAir so disappointed with this airline never again will I book with you guys +12688,positive,@AmericanAir thanks +12689,negative,"@AmericanAir You found my lost luggage, won't bring it to me until tomorrow. Next day if the weather isn't nicer. Terrible service" +12690,negative,@AmericanAir Would it be ok to send you a DM asking a few questions because i'm deaf and been on hold so long? +12691,negative,"@AmericanAir ""sorry you were disappointed"" #outoftouchwithreality #people have kids and jobs" +12692,negative,@AmericanAir @nrosenb1 It's not allowing me to book available seats +12693,negative,"@AmericanAir seriously, all flights from Detroit to Dallas are Cancelled Flightled 2 days in a row. I want to get home & see my wife & kids." +12694,negative,@AmericanAir of delays and trapped on planes with no water or air. Never ever ever again. #neveragain #aafail +12695,negative,@AmericanAir LITERALLY just told me they'd rather have an empty seat than my mom get to come earlier & take me to Dr. appointment. WOW +12696,negative,@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern +12697,negative,@AmericanAir I had an advantage # and you deactivated it. I don't think you should deactivate a customers acct without their knowledge #help +12698,negative,@AmericanAir thanks for making this the worst flying experience ever. 4 different planes of mechanical issues and 12 hours and counting +12699,negative,"@AmericanAir If it's in my backpack, why do I need to see agent?" +12700,negative,@AmericanAir I really wanted to sign up for your airline credit card but your absurd $400 change fee to switch my flight made me think twice +12701,negative,@AmericanAir she sent you an email 2 customer service the night it happened ur response was basically 2 bad sorry how should she contact u. +12702,negative,@AmericanAir Hi AA ! I placed an itin on hold to expire on 2/27.Just logged into my acct..its gone! Seat hasn't been released to inv. Help? +12703,positive,"@AmericanAir TPA - ORD!!! AA1679 Another successful journey, thanks for the hospitality!" +12704,positive,@AmericanAir Thank you for the response. Much appreciated! +12705,negative,@AmericanAir 4369. about 4 flights all using same gate w/buses to the planes. Awful boarding process. Hour and a half Late Flight +12706,negative,@AmericanAir is there another line I can call when I am on hold for 5 hours? Also how can I get compensated for this loss of time and money? +12707,negative,"@AmericanAir @Rizzilient After days, I finally got the automated service to call me back but it hung on me! This is beyond ridicules. help!" +12708,negative,@AmericanAir Asked for a waiver of a change fee for flight booked w/in past 24 hrs. Rep was rude. Just told me no. Didn't even try to help! +12710,positive,"@AmericanAir thanks. I actually made it, my connection flight was delayed. Guess all delays are not a bad thing. http://t.co/XGgCNTco8m" +12711,negative,@AmericanAir the issue wasn't a long wait. It was an infinite do loop. Your system didn't let me (or any customer) wait or leave a message. +12713,negative,@AmericanAir thanks to your attendant on flight for advising connect flight held. Ran with kids and flight departed. Poor service at Miami +12714,negative,@AmericanAir an hour now waiting on the phone for US Air help. 10 hours waiting at the airport yesterday. Love the service guys. +12715,negative,@AmericanAir I'm here standing at baggage claim waiting for bags FOR OVER AN HOUR at DFW. The gate is 100 feet from here! #nothappy +12716,negative,@AmericanAir right so I missed my connection / had a three hour Kay over / then you lost my bag. +12717,negative,"@AmericanAir obviously we did see an agent-booked us for tomorrow morning. No hotel, no transportation. #pregnantwithtwins #stranded #angry" +12718,negative,@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous +12720,negative,@AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting +12721,negative,@AmericanAir still on hold. After you hung up on me the first time (another 45 minutes!) http://t.co/IMRLAu77iH +12722,negative,@AmericanAir if it I have not rebooked didn't get notified that it was Cancelled Flightled +12724,positive,"“@AmericanAir: @TheCandaceSmith Thanks for the shout-out, Candace! Enjoy the ride.” Always! I adore American Airlines!" +12725,negative,"Without notifying though? “@AmericanAir: @krescate We don't like Cancelled Flightling flights, Kim, but weather has not played nice with us.""" +12726,positive,"Still thinking, those PJs may have me sold @AmericanAir @momsgoodeats We'd #love to have you on board with us! @MandarinJourney here I come" +12728,negative,@AmericanAir how do you refuse a customer who is willing to pay to upgrade when half of your first class is empty +12729,negative,@AmericanAir customer service (if you can call it that) refunded my money +12730,negative,@AmericanAir im still on hold... +12731,negative,@AmericanAir you ever wonder why you find yourselves responding to so many customer complaints on twitter? It's because your airline sucks. +12732,negative,@AmericanAir Are you people cruel or just stupid? Why are you posting my personal email on the damn Internet? Have u lost your mind?! +12734,negative,@AmericanAir #customerservice. Sitting on my fourth plane today with a mechanical problem. No excuses for this. Tough to be loyal. +12735,positive,@AmericanAir @contactcej thanks! +12736,negative,"@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL." +12737,negative,"@AmericanAir SO BAD service in Miami, AirPort.." +12738,negative,@AmericanAir needs an entire customer service overhaul @Delta would never treat its customers with anything less that A1 service +12739,negative,@AmericanAir are you guys intentionally trying to lose customers and money? +12740,negative,"@AmericanAir why do you continually play the ""according to federal regulations"" every 58 seconds. I could see if you had quicker service..." +12742,negative,"@AmericanAir thanks, but I had to hire a car in Chicago and drive to MKE. Does that mean I have to go to the airport?????" +12743,positive,@AmericanAir the folks at the Executive Platinum desk are great pros. They understand my displeasure with change fees and switch to SW. +12744,positive,@AmericanAir He thanks you. Anything you can do to help. Would any further information help in the process? +12745,negative,@AmericanAir thanks for a Cancelled Flightled flight then a delayed flight and NOT telling us More missed work More $ on hotel #WorstCustomerService +12746,negative,@AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this? +12747,negative,.@AmericanAir Advised GAs and pilot of my flight. Too bad no one took action. +12748,negative,@AmericanAir @USAirways need to be reported to the @BBB_media for their complete disregard for paying customers! #DoNotFlyWithThem +12750,negative,@AmericanAir how about you give us a number to call instead of the empty email since you are not working on it +12751,negative,"@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed." +12752,positive,@AmericanAir congrats on your call center customer service! A guy named Fidencio answered and he went above & beyond to help me! 👌👌👌 +12754,negative,@AmericanAir Gabriela in Miami is a very rude employee.Working the MIA-LGA check In. She made experience unpleasant. #customerexperience +12755,negative,@AmericanAir ok makes no sense tho Since you'll give me a free upgrade to first. +12756,negative,"@AmericanAir I didn't want to Cancelled Flight, I wanted to take someone off and keep my price. Held at 402, at 10am today 440, now 530" +12757,negative,@AmericanAir it's not about the delay. It's about the communication. +12758,negative,"@AmericanAir would you like any additional details of my issue? Airport, flight, agent name? Or are you happy w/ this automated lip service?" +12759,negative,@AmericanAir 3611 was supposed to depart at 5:10pm central. About ready to close the door at 7:34pm central. +12760,positive,"@AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!" +12761,positive,@AmericanAir Absolutely! +12762,negative,@AmericanAir - cluster continues-still on connecting instead of direct..bag charged and seats not together. #shafted +12763,negative,@AmericanAir @USAirways - I'm pregnant with twins and you're going to abandon me overnight in an airport? No hotel? When it's your fault? +12764,negative,@AmericanAir has no idea what they're doing. Delay 1 flight from 5pm to 7:40pm then delay another TO THE SAME DESTINATION @ THE SAME TIME. +12765,positive,"@AmericanAir @maryella_green just received it, actually. Thank you!!!!!!!!!" +12768,negative,@AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back. +12770,negative,@AmericanAir why did you drop my call. Why don't you have more people answering phones? Why is it always high call volume when I call +12771,positive,@AmericanAir thanks 😩. idk if it still Late Flight but I hope I get it tonight 😭 +12772,negative,@AmericanAir I can't work with them if the call gets cut off while I'm still holding..... Is DFW looking any better tomorrow? +12773,negative,@AmericanAir u didn't give an answer why the flight delayed so long. and how do u compensate missing my other flights Lima to Cuzco?? +12775,negative,@AmericanAir yep as I saidi feel sorry for you that you have to run their account how embarrassing for you +12776,negative,@AmericanAir TSA said there is nothing they could do. But the question is why are your employee's swapping your customers belongings? +12777,negative,"@AmericanAir now I have to wait ""more than 60 minutes""" +12778,positive,"@AmericanAir thanks, me too" +12779,negative,@AmericanAir I need assistance reFlight Booking Problems a flight from dfw to lit +12780,negative,"@AmericanAir Just took off. Sitting with someone who is scheduled on Buenos ares out of JFK,not sre if he will make it. R thy holding plane?" +12783,negative,".@AmericanAir No. I watched these bags be abandoned at depart gate. Watched for >40 mins until owner returned, 20+ mins after I reported" +12784,positive,@AmericanAir everything for sorted out. Thanks for the help. Excited to get home tonight! +12785,negative,@AmericanAir my Mistake multibillion dollar company +12786,negative,@AmericanAir why would it take that long? My credit card company says the card hasn't been charged yet. Should it take 5 days for this? +12787,negative,@AmericanAir for our delays !!! I'm out of more money because of you +12788,negative,"@AmericanAir I have got a flight for +The next day !! What about a credit ! You guys are a multimillion dollar company give us back a Credit" +12789,negative,@AmericanAir dont send me a tweet to cover your social media complaints. How about sending me a message with a way to resolve?!?! #CustServ +12790,negative,"@AmericanAir @barrettkarabis what a joke you can mail +The receipt !! Yet. We can't mail +Them +A payment and fly before hand right" +12791,negative,@AmericanAir No. It does. You could not be more wrong. http://t.co/66NXZhBbMT +12792,positive,@AmericanAir keep up the good work. Got me to my destination safe and on time today +12793,negative,"@AmericanAir Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA." +12794,negative,@AmericanAir btr trained gate agts. Im a frequent flyer & have nvr had issue w/my bag 2day I was forced 2 gate check while priority boarding +12795,negative,@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines +12796,negative,@AmericanAir Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere +12797,negative,"@AmericanAir lost 3 pieces of our bags, haven't delivered them in 36 hours, lied that they were delivered, and still no refund. Never again" +12798,negative,@AmericanAir improve Envoy's performance. 5th trip through ORD in 2015 I've been delayed for hours because of Envoy. I could drive faster! +12799,negative,@AmericanAir two Cancelled Flightled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta! +12800,positive,@AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations +12801,negative,@AmericanAir any ways to get through the 50 minute wait to book a flight? +12803,negative,"@AmericanAir Really?They closed the gate at 10:30 instead of40.I got there at 10:39. If u wudda put in my ktn like I asked, I wudda made it." +12804,negative,"@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?" +12805,positive,@AmericanAir thanks for following up- it finally worked!! Fingers crossed the new flight works. +12806,negative,@AmericanAir stuck on the tarmac in CLT because the our gate is not open. Hope I don't miss my connection.... #logistics #AmericanView +12807,negative,"@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable." +12808,positive,@AmericanAir Was not on board you today just watched report unfold on Twitter but still am very proud! +12809,negative,@AmericanAir now a delay to the rebooked flight?! +12810,negative,@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error +12812,negative,"@AmericanAir Hey, AA! There was a mistake made by your CR on my Flight Booking Problems. When I call your reservations #, I keep getting hung up on. Advise." +12813,negative,@AmericanAir emailed AAdvantage for status match ... still waiting. Can't wait to move from @united but help me out here :) +12814,negative,@AmericanAir I'll try to have a great week once I receive it 😩😭💔 +12815,negative,@AmericanAir not having pillows or blankets or a flight home for 40 people does bad things to my hair +12816,negative,@AmericanAir What are we going to do about the nightmare you guys out me through yesterday? Zero response from the tweet you last sent me. +12817,negative,@AmericanAir I tried site & doesnt allow me. Same reason why I wasn't allowed to board this morning. Will try diff airline for work trips +12818,negative,@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come? +12819,negative,"@AmericanAir your DCA baggage claim employees should realize a please, a thank you and an apology can go a long way #customerservice #DCA" +12820,negative,@AmericanAir 2/2 You took cost for both flights out of my bank account. Now I can't get a refund for 2 weeks? I have been a loyal customer. +12821,negative,@AmericanAir I took the day off from work and drove 9 hours round trip to rescue my daughter and 3 other students from LaGuardia. Thanks! +12822,negative,@AmericanAir you're airline is ridiculous +12823,negative,@AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service! +12825,positive,"@AmericanAir Thank you for the response, we got it resolved at the counter." +12826,negative,"@AmericanAir that's the one. My original arrival time was 10:14am, after all said and done I may be there by 9:19pm central. Not impressed." +12827,negative,@AmericanAir My flight 1389 from Las Vegas to DFW was Cancelled Flightled! I've been on hold forever and I still have not spoken to anyone! Pls Help +12828,negative,"@AmericanAir every time I try to call, it tells me to try again Late Flightr and just hangs up." +12829,negative,@AmericanAir rebooked into a different airport. Throwing a wrench into plans 👀 +12830,negative,@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably +12831,negative,"@AmericanAir Thx, someone picked up after 45 minutes" +12832,negative,@AmericanAir overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day +12833,positive,@AmericanAir no kidding! Gonna take some beating on the apron... And there are some good lookin' planes out there! +12834,negative,@AmericanAir that's unacceptable +12835,negative,@AmericanAir so what if I didn't have the funds to purchase another ticket? Your error would cause my family to miss the funeral +12836,negative,@AmericanAir I have to miss a whole days worth of work tomorrow but I'm suree you guys don't care +12837,negative,@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention +12838,negative,@AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem. +12839,negative,@AmericanAir and just bad cs! I will be back on @JetBlue at least when you stuck they look out for you and apologize for any trouble +12840,negative,@AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking +12841,negative,@AmericanAir a free check bag a food comp a flying credit something to help out now that I'm an additional 200 dollars in the hole +12842,negative,@AmericanAir yes I did but no response. +12843,negative,@AmericanAir my bags were checked through to Cancelled Flightled flight 362. When will they arrive in MKE? Not much help from grnd staff. Havoc in DFW +12844,negative,"@AmericanAir I'd just like to know where my bag is, when I'll get it and why I don't have it already. No accountability from Cust Service." +12845,negative,@AmericanAir I will never fly with you guys again! I am stuck in memphis another day. Called to be credit something anything +12847,negative,@AmericanAir @Rizzilient I booked tickets using miles and need to change the dates. Have been trying to get to an advantage rep 4 two days +12848,negative,@AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH +12850,negative,@AmericanAir Took a flight yesterday fron TPA-DFW-AUS. Bag went to IAH. Today bag went to IAH-DFW and then back to IAH. Still no bag! +12851,negative,@AmericanAir it is absolutely unacceptable. I have been calling all day and am hung up on every time. I just need a 5 minute bit of help! +12852,negative,"@AmericanAir - Envoy Airlines is a disgrace to the AA family. Nothing but delays and Cancelled Flightlations, week after week." +12853,negative,"@AmericanAir It's not about weather, it's logistics. Why should I hold for 90 minutes when you called me? Why not get more desk agents?" +12855,negative,@AmericanAir I've never had anything bad to say until now. No love for faithful customers. +12856,negative,@AmericanAir Also Agent not aware clearly of http://t.co/FWKJ49B1LE +12857,negative,@AmericanAir Additional fare cost $19.. Tix change price 195 UK Pounds ($304). $19 not the issue the 195 UK Pounds IS ! #badcustomerservice +12858,negative,"@AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify" +12860,negative,"@AmericanAir No Meelan did not afford a supervisor to be included in the conversation, pls check the rec of the call #badcustomerservice" +12861,negative,"@AmericanAir I had it until last night, but because ""severe weather"" I could make the needed changes and now fair goes up 150 each." +12862,positive,@AmericanAir Thanks to AA for the upgrade today and getting me on a new flight after my first one was Cancelled Flightled! +12863,negative,"@AmericanAir has the worst flight change policy. No mercy, no sympathy, such a bummer when you can't go to funerals or see friends bc of it." +12864,negative,@AmericanAir what's done is done. Not much you can do at this point. Trip is already over. +12868,negative,@AmericanAir just messaged you. Please have someone contact us immediately. +12869,negative,@AmericanAir why can't @dfwairport have the capability to spread salt on a runway?! +12870,negative,"@AmericanAir 3349, was supposed to be in little rock at 10am this morning." +12872,negative,"@AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall" +12873,positive,@AmericanAir first ride on new 737-800 with new interior and in seat video. Nice improvement! #Newplanesmell http://t.co/dJJjN9sLHT +12874,positive,@AmericanAir No worries at all. Y’all have a good one!! +12876,negative,@AmericanAir but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul +12877,negative,"@AmericanAir not only on both legs did I have damaged seat, u damaged an expensive case and not offered anything.Just an apology 6wks Late Flightr!" +12878,negative,@AmericanAir @USAirways I've tried to be understanding and let you handle the situation but I guess I was wrong about that +12879,negative,@AmericanAir @USAirways over an hour on the phone the best you can tell me is it was sent maybe my bank misplaced it... +12881,negative,@AmericanAir @USAirways day has come where I was suppose to get my money back from you but my bank hasn't received anything but after +12882,negative,@AmericanAir no I will be calling corporate! +12883,negative,@AmericanAir cannot understand how you are part of oneworld all other member treat their customers fairly #tcf #oldplanes #damageluggage +12884,negative,@AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it! +12885,negative,@AmericanAir I Cancelled Flightled my ticket and is taking two months ++ to refund and still waiting! +12887,negative,@AmericanAir thanks! I hope we get movies. Tv's were broke on the flight over +12888,negative,@AmericanAir thanks for being entirely unhelpful and wasting hours of my time today +12889,negative,Well @AmericanAir we won't be flying you. Rebooked on Jetblue. With credits (that actually work) it was free! +12890,negative,@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http://t.co/Uq2ooPjPwg +12892,negative,@AmericanAir been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!! +12894,negative,@AmericanAir should prob give me a refund since they made me miss my flight waiting to talk to someone for 3 hours... http://t.co/4SFpcbyy9m +12896,negative,"@AmericanAir oh I did. All I received back was an email saying "" delays happen"".. Uh huh.." +12897,negative,@AmericanAir How do I place it on hold and complete payment? I don't see any way to do that from my reservations page. +12898,negative,@AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated +12900,negative,@AmericanAir why are customer svc reps unable to handle calls. Is there a 24hrs Cancelled Flightlation policy? Booked yesterday need to Cancelled Flight +12901,negative,@AmericanAir Bad weather is understandable but your own pilot said that over 160 people called out and that ZERO bags are on the plane. +12902,negative,"@AmericanAir yep,filed a claim at Heathrow yesterday. We were promised a call this morning with an update, but got nothing." +12903,negative,@AmericanAir why is does it seem to be impossible to contact anyone at your airline to get an item left on board a plane 5 min after deplane +12904,negative,@AmericanAir you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho? +12905,negative,@AmericanAir stuck at gate Miami to JFK flight 1510. Are we going to get out of here tonight? Very frustrating +12906,negative,@AmericanAir I understand they're busy & doing their best. My frustration is an automated call changing my flight w/o allowing me to talk +12907,negative,@AmericanAir HELP U said ud chnge our retrn flght since we missed our connection Sat & now ur not pickng up the phone.Only hve 18 hrs left! +12908,negative,@AmericanAir has been almost a month and still no response to my online complaint/questions. Out $300 because of it. +12909,negative,@AmericanAir bad weather happens but lack of preparation is inexcusable. Depending on good weather is not a good business model. +12910,negative,@AmericanAir how is US4623 going to be on time when they are still deplaning at 4:08? This is BS. +12912,positive,@AmericanAir Flight for tomorrow was Cancelled Flightled. New one booked. Seats taken care of. Just a tweet to commend you all on the service. Thanks! +12913,negative,@AmericanAir instead they yelled at him and told him to call a number that will not pick up due to call volume +12914,negative,@AmericanAir he is at the Boston airport. There is a problem. The agents will not honor the voucher because one number is rubbed out. +12916,negative,@AmericanAir I guess it is more BS AirportCardio given you cannot have an on time flight +12918,negative,@AmericanAir you should really explain customer service to your gate agent for 1152 at C4. Couldn't be bothered. +12919,negative,"@AmericanAir my wife was on a flt from BRO to TUL via DFW that was Cancelled Flighted. Bought an SWA flight to get her home. Partial refund,DM me plz?" +12920,negative,"@AmericanAir I've been trying to get through to reservations since yesterday to make a change to a reservation hold, when will it be up?" +12921,negative,@AmericanAir thanks - I miss my dog and this delay is costing me a lot of money. +12922,positive,"@AmericanAir yes, it says it should be deliver within 6 hours after pick up line." +12923,negative,@AmericanAir I still can't get through to change my flight. This is really important plz help! +12925,negative,"@AmericanAir I ended up emailing my #Complaint to customer.relations@aa.com, hope that works. #TravelProblems" +12926,negative,"@AmericanAir for tomorrow some sites show flight 1642 from ewr Cancelled Flightled, is it?" +12928,negative,"@AmericanAir can lie to you about where your lost bag is, but we are suppose to trust them with our lives thousands of feet in the air..." +12929,negative,@AmericanAir Can't help now as all seats have been taken. There has to be a way to handle high volume of call days. +12930,negative,@AmericanAir the worst first class boarding service I ever had. +12931,negative,@AmericanAir most disgusting chicken entree I've ever seen. Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt +12932,negative,@AmericanAir im tryin to book a flight but cant get ahold of anyone! +12934,negative,@AmericanAir finally at final destination but not w/o extra significant travel expenses & missed work. How can you resolve this experience? +12936,positive,@AmericanAir Delaney and Shawn at DFW showed exceptional customer service today. Will happily choose AA whenever possible now! Thank you! +12937,negative,@AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck! +12938,negative,@AmericanAir already shared with them. Nothing done! +12939,negative,@AmericanAir @kanne822 @SouthwestAir is better than AA. +12940,negative,"@AmericanAir I really can't there though to an agent, and I am worried about my reservation. Can you help me out!" +12941,negative,"@AmericanAir while listening to a delay message on my phone, another delay message was coming in. Get your shit together!" +12942,negative,@AmericanAir Hi. Get error msg when trying to check in on line. States: wrong pass#. Tickets rcvd from AA due to training in DFW. U know Y? +12943,negative,@AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291 +12944,positive,@AmericanAir thanks... I finally got through this afternoon. :) +12945,negative,"@AmericanAir after waiting for a delayed plane, we sat on the plane for an hour waiting for a Late Flight passenger. That's BS too.." +12946,negative,@AmericanAir WHERE IS MY BAG?!?!?! +12948,negative,@AmericanAir Not true!! Stop making excuses! You either overbook or have crappy planes! +12950,negative,"@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available" +12951,negative,"@AmericanAir I paid using Paypal online and after I was charged there was a ""System Error"" which is what I ended up calling about." +12952,positive,@AmericanAir #AATeam thanks for working in very rigorous weather conditions for all +12953,negative,"@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket." +12954,positive,"@AmericanAir thanks, I'll look forward to the response." +12955,negative,@AmericanAir your advantage agents are horrible! I've been waiting for 5 hours for a call back only to be hung up on by a rude agent! +12956,negative,@AmericanAir yes there's issues on the site as well unfortunately. +12958,negative,@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning. +12959,negative,"@AmericanAir Will it be this year, do you think?" +12960,positive,"@AmericanAir thank you, truly appreciate the help, just sent a DM" +12961,negative,"@americanair the best is your 800 message saying to use website and your website is saying you need to call. If you don't answer, #hardtodo" +12962,negative,@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck +12963,negative,"@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized" +12964,negative,"@AmericanAir Miami-PhL flight Cancelled Flightled just as I got to the gate. No one from AA around, no one on the phone. Awful awful awful." +12965,negative,@AmericanAir Can care less if youre without your bags for a day or a week! Ive been 3 stories in the last 3 hours...I WANT MY BAG! +12966,negative,"@AmericanAir hah, best flight attendant response, if you not happy getting screwed over, you have other carriers. hahahah pathetic" +12967,negative,"@AmericanAir AA1675 flight out of Jamaica was Cancelled Flightled yesterday due to ""weather"", while other flights were still landing at DFW" +12969,negative,"@AmericanAir your a LIAR, no precipitation all day, 47 degrees, don't pacify, you look like a fool.......thats the problem, admit you suck" +12970,positive,@AmericanAir Thank you so much. +12971,negative,@AmericanAir 12 calls in the span of two days........none of which available to speak to someone. You are un F-in believable. worst ever +12972,negative,@AmericanAir @elwoodblues77 I'm sure he understands the rules but you guys just have zero customer service. Staff your damn counters! +12973,negative,@AmericanAir What's with your baggage handlers calling out at DFW today? No luggage onboard the planes. +12974,negative,".@AmericanAir after 50 minutes on hold, and another 30 minutes on the call yes. Going to be pushing it to get to the airport on time now" +12976,negative,@AmericanAir your seat assignment process when Flight Booking Problems is misleading. I'm not paying extra to select a seat. +12977,negative,"@AmericanAir why can't you hire a staff that is helpful, informed and nice to it's customers?" +12978,negative,@AmericanAir from the rude ticket counter employees to forcing my wife on standby and then pushing her down the list.. it was a very bad day +12979,negative,"@AmericanAir Agents in DFW were very kind did their best to help, but this doesn't make up for PHX error and attitude! #Americant" +12980,negative,@AmericanAir will not let me reuse my ticket. Thus I have booked my vacation with Delta! Never flying on American again...... +12981,negative,@AmericanAir now 2 hrs! Guess I should just hang up & give up on using my award miles before prices jump? Hm thanks http://t.co/LE4H2gTzXZ +12982,negative,@AmericanAir Need to hold or get a call back. Just get hung up on by your phone system for 6+ hours now. +12983,negative,"@AmericanAir she was rude, unprofessional, not helpful in helping me try and get home. As a #aaadvantage #loyal aa customer dissatisfied!" +12984,negative,@AmericanAir work on the comm skills w hate agents at PHX. Said I was confirmed on flight out of DFW & got here and that was only standby. +12985,positive,@AmericanAir thank you for the assistance +12986,negative,"@AmericanAir Hello, question, How many balloons do you think it will take to life up one of your planes?" +12987,negative,@AmericanAir need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW & find out I can't travel http://t.co/gVgKHbx1RB +12988,negative,"@AmericanAir I'm trying my hardest to not get frustrated, but I am getting no response on email or by phone. AA owes me $500. How do I claim" +12989,negative,@AmericanAir hi there flight from Dallas just Cancelled Flightled going to LA. Can u pls help rebook me? +12990,negative,@AmericanAir 2nd time in 4 days that my flight has been delayed and my gate agent hasn't said anything! Thanks for the memories. #NeverAgain +12993,negative,@AmericanAir have been in call cue for 11 hours. No call yet. Wife in cue for 9 hours. Got a call but was hung up on. +12994,negative,@AmericanAir been on the phone for 47 minutes...said it would be 10... Any advice? +12995,positive,"@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN" +12996,positive,@AmericanAir thanks. Delivery status?? +12997,negative,@AmericanAir I don't believe it's acceptable to have a ticket # changed after check in time & not be notified. Apparently that's standard. +12998,negative,"@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?" +12999,negative,@AmericanAir our flight AA 1338 is delayed out of Providenciales and will be missing our connection AA 1651 in Miami to SEA. Who do we call? +13000,negative,"@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r" +13001,negative,@AmericanAir we did check before going to de airport and everything was fine. #fail +13002,negative,@AmericanAir attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS +13004,positive,@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight! +13005,negative,@AmericanAir on Feb. 15th your rep gave me the record locator and told me I'd be receiving an email with the itinerary and confirmation. +13006,negative,@AmericanAir This entire process took sooooo long that no decent seats are left. #customerservice +13008,negative,@AmericanAir been on hold to reserve award travel for over 1.5 hrs now. Anyone home?? Or is it a crazy weather issue? http://t.co/cEHrOeurC5 +13009,negative,@AmericanAir We don't mind the fee! We were told we can't change name on ticket at all. +13010,positive,@AmericanAir Thank you!!!! I will be there to pick her up on time. +13011,negative,"@AmericanAir the original receipt lists my flight cost as $89ish, and doesn't reflect the use of a voucher" +13013,positive,"@AmericanAir Well, you guys are totally kicking a million pounds of ass. Bar none, the best SM team in the airline industry in my opinion." +13014,negative,@AmericanAir Least you could do would be to refund me the one-way ticket I had to buy since you weren't able to accommodate. Thank you. +13015,negative,"@AmericanAir After being patient about my ""delayed"" bags for 5 weeks, I was told that it could take another 3 to 5 weeks. Unacceptable!" +13016,negative,@AmericanAir I had to purchase a ticket that I never would have had to buy had the flight not been Cancelled Flightled. Terrible customer service. +13017,negative,"@AmericanAir flt 703, sorry scheduled at 545, phl-mia, a totally chaotic, poorly addressed event. Sent to three gates in the night" +13018,negative,@AmericanAir Was told you could only refund me the cost of my original return flight (note: flight you had booked for me was more expensive) +13019,negative,"@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline." +13020,negative,"@AmericanAir Heard back at 7:30 am today, was put on flight tomorrow AM, arriving home at 4 pm. Meaning I'd have to take a 2nd day off work." +13021,negative,"@AmericanAir been @ airport 8hrs been told nothing by anyone until now your rep has said ""we are waiting for the mechanics to finish lunch""!" +13024,negative,"@AmericanAir, I've tried no less than 8 times today to get in touch with your service desk beginning at 8:30 EST. I'm having no luck -help!" +13025,negative,"@AmericanAir Was put on hold for 5.5 hrs then got a call back at 11:20 pm, only to wait on hold for another hour." +13026,negative,@AmericanAir You lost a customer today. Flight today was Cancelled Flightled and I had to find out by calling customer service yesterday. +13027,negative,"@AmericanAir Just called regarding my bag, came in yesterday and no one notified more or updated the online record locator #customerservice" +13028,negative,@AmericanAir to realize your customer service leaves much to be desired and the folks handling the calls could care less...and it shows. +13029,positive,@AmericanAir thanks +13030,negative,@AmericanAir unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take +13031,negative,@AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply +13033,positive,@AmericanAir THANK YOU!!! 👍👍👍👍👍 +13035,negative,@AmericanAir is there a way to reserve my dog’s flight without speaking with a representative? Just was booted from your helpline! +13036,negative,@AmericanAir I've been calling you for 3 straight days and no one picks up. Sure there are storms but there are also #customers Holler! +13037,negative,"@americanair Can you tell me where my luggage is? I was on flight 1644 SNA to DFW and my flight to MKE was Cancelled Flightled, so got rebooked to ORD" +13038,negative,@AmericanAir it's GTSVYB. It says it's Cancelled Flightled when I try to check. +13039,positive,@AmericanAir thank you. They are processing my refund. +13040,negative,"@AmericanAir That's good, I'd expect that but I can't get through on the phone to make any changes. Can I change it online?" +13041,negative,"@AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions." +13042,positive,"@AmericanAir Thanks for asking On second plane after maintenance issue, for flight from ORD to LIT. Sitting at gate in very very warm plane" +13043,negative,"@AmericanAir hey ho its not me losing any money (only you) just next make sure you stick to the ""flyers right's booklet""" +13045,negative,@AmericanAir Trying for 20 hrs to reach agent. Must make change that can't be done on web by 11:59 PST. Had to Cancelled Flight revs ystday. +13046,negative,"@AmericanAir Oh, and losing my luggage #ridiculous # angrybird # where'smybag" +13047,positive,@AmericanAir great job and great service in and out of SDF this weekend during the winter storm. +13048,negative,@AmericanAir please get it together and find my husbands luggage! You're ruining his ski trip to Aspen! 3rd day no luggage. +13049,negative,"@AmericanAir but don't you worry... @Delta took good care of me... Your loss, their gain." +13050,positive,@AmericanAir welcome anyone who works in those conditions deserves a thank you even though I am other side of #Atlantic lol xx +13053,positive,"@AmericanAir Thanks gang! Mind if I ask, do you handle all of your Social Media in house?" +13054,negative,@AmericanAir sure is. What's more frustrating is being stranded at the airport with our fate in your hands. +13055,negative,@AmericanAir thanks for telling me my flight got Cancelled Flightled when it wasn't. Now I have a missing luggage because of you. Thanks fam! +13056,positive,@AmericanAir yes I have. Thanks +13057,negative,@AmericanAir 77min still on hold to chg award travel #sorrynotsorry +13058,negative,@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then... +13059,positive,@AmericanAir i got a new reservation for tomorrow. Thanks! +13062,negative,@AmericanAir still not taking calls ? Storm ended 2 days ago. Be like pats and #doyourjob +13063,positive,"@AmericanAir $90 dollar RT ticket to Chicago? Yes, Please!" +13065,positive,@AmericanAir Let's all have a extraordinary week and make it a year to remember #GoingForGreat 2015 thanks so much American Airlines!!! +13066,negative,@AmericanAir not helpful +13067,negative,"@AmericanAir you expect us to spend our hard earn $ to fly and make exceptions when you have extra call volume, however, you never make acpt" +13069,negative,@AmericanAir hour and a half after landing bags are finally trickling off. http://t.co/4KbTzVjU3b +13071,negative,"@AmericanAir 2 hours now! No I'm not patient. Why don't you have a call back feature or pay someone to answer the phone, not tweet #onhold" +13072,negative,@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess. +13073,negative,@AmericanAir no standby line update online or on app either is troubling +13074,negative,"@AmericanAir No. Had to Cancelled Flight my trip. Instead of a $25 future trip voucher, a $25 drink coupon would've been better! #WakingInMemphis" +13075,positive,"@AmericanAir thx, just sent the DM" +13076,negative,@AmericanAir Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up! +13077,negative,@americanair thanks to your airline I now have a ruined bag and you refuse to do anything about it. +13078,negative,@AmericanAir 4 open kiosks for priority with no line and only 4 open for main check in for ~80-100 ppl +13079,negative,@AmericanAir I have the app - after my nonsense flight Cancelled Flightation yesterday I wasn't able to use the app or kiosk today. Hour long line. +13080,negative,@AmericanAir Thank u! Did reach out to both and have not had a response yet. Lost and Found goes straight to VM. +13081,negative,"@AmericanAir ""bag has not yet been located"". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?" +13082,negative,@AmericanAir FYI...call stilling getting dropped. After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!! +13083,negative,@AmericanAir @maxfitgirl29 next time fly Southwest... +13084,negative,@AmericanAir Still on hold. Way to suck. +13085,positive,@AmericanAir Kudos to the crew of Flt 167 today. Specially to Carlton. Loved your new 767-300. Keep up the good work AA! +13086,negative,@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be +13087,negative,"@AmericanAir, ask your new colleagues @USAirways how they handled US 728 on 21 Feb. I expect to be made whole again. Check complaint inbox." +13088,negative,@AmericanAir get me outta here +13089,negative,@americanair just tried calling. got a high call volume at this moment message and then it said goodbye and hung up… +13090,negative,@AmericanAir really appreciate the great customer service... One of your service agents just hung up on me when asking legitimate questions +13091,negative,@AmericanAir don't they already know ? Isn't everyone sharing how nasty the food is? It's not even close to decent. +13092,positive,@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate. +13093,negative,@AmericanAir did you guys get rid of the functionality on http://t.co/R1OQAVEO7I to put a reservation on hold for 24 hours? i don't see it +13094,negative,"@AmericanAir On hold since 5am. When no one can get to the airport, Cancelled Flight flight, don't make us pay huge fee to change flight." +13095,positive,@AmericanAir All of the nicest people in the world work at Admiral's clubs. Gladys in San Juan es mi Amiga +13098,positive,"@AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines!" +13099,negative,"@AmericanAir so if your genuine, give me your opinion on what occurred last night 445 fly from phl, to mia. No assistance at airport" +13100,negative,@AmericanAir How can I get a flight change while in the air? Delays causing a missed connection again. There is 1 seat for Late Flightr +13101,negative,@AmericanAir I think 2 weeks of waiting is more than enough time for you to contact me. This is why you lose customers +13102,negative,"@AmericanAir Way to suck at customer service, Dallas is trapped in an ice storm but you didn't Cancelled Flight 7am flight & been on hold all day." +13103,negative,@AmericanAir umm unexpected?? Unexpected meaning you guys didn't know you had a major staff shortage ?? +13104,negative,@AmericanAir Also do you have any way to speak to someone on the phone? Your 1-800 # has been hanging up on me all day. +13105,positive,@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job. +13106,negative,@AmericanAir I paid seat upgrade b4 the severe weather. Got booked on another flight but did not get upgrade. Was calling to inquire. HELP! +13107,positive,@AmericanAir thanks! +13108,positive,@AmericanAir well Done all of you xx +13109,positive,"@AmericanAir Thanks. Having issues checking in for flight, please check our DM convo for more info." +13110,negative,@AmericanAir You don't care about keeping your customers safe or at least you didn't care about my sister +13111,negative,@AmericanAir maybe you should stop tweeting and start calling. Or make it available for people to wait on-hold instead of hanging up on us. +13112,negative,"@AmericanAir, that's not the point. Say its $1300 at the counter when I clearly see $500 on your site? AA agent was @ a loss 4 words, too" +13113,negative,@AmericanAir When will callers from the East Coast be able to speak to an actual human for reservation support? All agents busy call Late Flightr.. +13114,positive,@AmericanAir My father loved working for you as well as PanAm +13115,negative,@AmericanAir 249 EWR - DFW is now stopping BNA to refuel 4 bad weather? Are YOU just trying to get the plane closer 2 DFW then Cancelled Flight on us? +13116,negative,"@AmericanAir is there something wrong with the website? no matter what flight I select, it says it's no longer available." +13117,negative,@AmericanAir now you're sending a gate agent to talk to us? Joke of an airline. Thanks for ruining my vacation. #neverflyAAagain +13118,positive,@AmericanAir CXL flight. rebooked 2 PAX no problems. Thank you and everyone at AA for helping us all out! +13119,negative,@AmericanAir we have been sitting on the plane for over an hour. unacceptable. you have a complete disregard for customer service. +13121,negative,@AmericanAir Only fluctuated because aa took 2 hrs to call me back.Ended up paying (extra) in $US so above statement not true +13125,positive,@AmericanAir thanks for keeping us safe +13126,negative,"@AmericanAir There was no one from #AA at the #woase2015 event @HelsinkiAirport +Lots of info available of #winterops" +13128,negative,@AmericanAir you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight! +13129,negative,@AmericanAir been calling for over 24hrs now and getting no where but told to call back by the automated system is extremely frustrating +13130,negative,@AmericanAir just sad that even after spending so much on tickets all I wanted was for my wife to still go with her sister and no help +13131,negative,@AmericanAir @USAirways you can help by now finding my baggage!! Reply to me ASAP with who I can direct details to. +13133,negative,"@AmericanAir 4hrs Late Flightr i get a call back, and immediately disconnected" +13134,positive,"@AmericanAir My pleasure, next AA flight - this Wednesday to Milan, Italy for @MIDOExhibition -- See you then! :)" +13135,negative,@AmericanAir your team rebooked my Cancelled Flightled AA flight on a different airline. New airline has no such Flight Booking Problems. Flight is this evening. +13136,negative,@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous +13137,negative,@AmericanAir I don't like making a scene but this hasn't been addressed properly. Please have them do that. +13138,positive,@AmericanAir THANK YOU FOR ALL THE HELP! :P You guys are the best. #americanairlines #americanair +13139,negative,@AmericanAir @derekc21 Hello any one out there ? have you forgotten me ? I need a luggage # for BA. Your dropping the ball here . +13140,negative,@AmericanAir am on hold for the 2nd time today. Need help with confirming the new flights you arranged for me. Can you expedite this? +13141,negative,@AmericanAir served the nastiest food Ive ever seen yesterday.Rubber chicken in slime. The ENTIRE cabin sent their food back.FAs can confirm +13142,negative,@AmericanAir terrible response! How about someone picking up the phone and calling me...It is now 49 Hours with no luggage +13143,negative,@AmericanAir really +13144,negative,@AmericanAir how can I when system always hangs up on me? +13146,positive,@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you! +13147,negative,"@AmericanAir in line at SFO. Customer service is rude, disorganized, and congested. Very dissapointing." +13148,negative,@AmericanAir HELP! Attempting to Cancelled Flight a flight but can't get thru 800 number. Call gets dropped when saying Agent. flight is 2/24. +13150,negative,@AmericanAir @EdPlotts don't bother trying to get anywhere with their customer service team either as take 2+ months and counting to reply +13151,positive,@AmericanAir thanks..... +13152,negative,"@AmericanAir seriously, you treat your passengers like shit." +13153,negative,@americanair 30 minutes since landing - flight 1531 from Miami and no luggage- what's the delay +13154,negative,"@AmericanAir got it, so it's just paying extra not to sit in the way back. Awesome. Never again." +13155,negative,"@AmericanAir Define ""sincerely"". Your actions do not reflect what you're saying in a poor attempt to redeem yourselves on social media." +13158,positive,"@AmericanAir will award me 50,000 air miles!!! Yes I am going to take a vacation! +#thanksamericanairlines" +13159,negative,"@AmericanAir follows the Talent PM of #BDSM porn site http://t.co/UQGW6qsFFU. New ""Economy Dungeon"" class coming? http://t.co/pl9Sop5IHu" +13160,negative,@AmericanAir @usairways who is the next stop after customer service. +13161,negative,@AmericanAir you said this last time. It doesn't take 6 weeks to reply to an email. +13162,positive,"@AmericanAir sure, thank you!" +13164,negative,@AmericanAir I'm trying to make a reservation with a < 2 year old lap child. Don't see any option online. How do I proceed with reservation? +13165,negative,"@AmericanAir 45min wait to get de-iced in Tulsa.Not good service.Looks like everyone will miss connections, not due to weather. Fight is on" +13166,negative,@AmericanAir my flight 1337 is Cancelled Flightled. Can you let me know what my new flight info is? +13167,negative,@AmericanAir ...why would you sell seats for a 7 hour flight with half of the legroom occupied by an escape raft? http://t.co/DTHEyOFXrB +13170,negative,@AmericanAir My flight through Dallas was Cancelled Flightled and I talked to reservations agent and got a new flight but have not received an email +13171,negative,@AmericanAir #last #flight #ever on #AA. You botched this weather delay to the point of absurdity. I'd pay more to fly @Delta +13172,negative,"@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up." +13173,negative,"@AmericanAir Trying desperately to rebook my moms flight. Waited 10 hours for callback, got disconnected and they didn’t call back. #help" +13174,negative,"@AmericanAir Thanks but don't understand why they couldn't have used the tug at the next gate over, ground crew took a break? #unacceptable" +13175,negative,@AmericanAir That will be the third time I have been called by 800-433-7300 an hung on before anyone speaks. What do I do now??? +13176,negative,@AmericanAir now the second flight I was put on was Cancelled Flightled with no explanation!! Missed my first meeting!!#outraged😡😡 +13177,negative,@AmericanAir How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight & been on hold now for 1hr 49min +13178,positive,@AmericanAir F-A-N-T-A-S-T-I-C!! thanks again for coming thru with great customer service! +13179,negative,"@AmericanAir No! We departed 24 hours Late Flightr, with a crazy crew. One of the lady simply freaked out and got away from job before departure." +13180,negative,@AmericanAir Don't require us to memorize a five-word phrase and remember it after we hear another six million options +13181,negative,@AmericanAir 2 months and still no exec platinum member cards. What gives? +13182,negative,"@AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts" +13183,negative,@AmericanAir you can tweet but not call! You're like a bad boyfriend! +13184,positive,.@AmericanAir @TyWinter it's really the small things--the details--that make an excellent experience or a really irritating one. +13185,positive,@AmericanAir Thanks! Great stuff! I can only imagine how jammed everything is. +13186,negative,@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA. Can you help? +13187,negative,"@AmericanAir Oh,i already have turned itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability" +13188,negative,@AmericanAir I've been trying to reach your customer service for TWO days. I have received zero response. Never traveling AA again. +13189,negative,@AmericanAir 6 hours to get backs back after being sat on a plane for 4 hours to have flight Cancelled Flightled with only one small drink +13190,negative,@AmericanAir @CNN @nbsnewsr @cnnbrk except you aren't working with her @AmericanAir youve done nothing to help +13192,negative,@AmericanAir you need to have a look at your handling of flight 106 and 104. Company of yours size should have protocols in place to help +13193,negative,@AmericanAir literally just stopped allowing people to wait in line for customer service. Incredible. From worst to no customer service. +13194,negative,@AmericanAir We've 15 official complaints signed by #AmericanAirlines Lima supervisor. Customer Relations pls compensate 4 the 10-hour delay +13195,negative,@AmericanAir I need to rebook and I cannot get an agent. Can you help? +13196,negative,@AmericanAir back in UK now no thanks to your staff that wouldn't me or the other passengers stranded. Just laughed at us +13197,negative,"@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code" +13198,negative,"@AmericanAir Well if you won't let me handle my reservation/change online, & your Reservation call # hangs up on me wtf do I do?? Bullshit." +13199,positive,"@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!" +13200,negative,@AmericanAir received an email requesting I call about a res. but I keep getting kicked off of your phone system. Help? +13202,negative,@AmericanAir flight Cancelled Flightled and was trying to reschedule but 800 number just says to call back +13204,negative,"@AmericanAir and feel free to email me mikehertz7@gmail.com - don't worry, we're not going anywhere but this damn Tarmac for a bit!" +13206,negative,@AmericanAir you have said the same thing to me over and over again but phrased differently. How about some actual help? +13207,negative,@AmericanAir because your plane's toilet wasn't working and they needed gas. This is flight 1081 leaving Dulles going to LAX. Do some... +13208,negative,@AmericanAir you're not finding it bc @united rebooked us on your airline when they realized they couldn't get us home - and we're at ORD +13210,positive,@AmericanAir Thank you. +13211,negative,@AmericanAir boarded flight 2334 at 8:30am. Now 11:40. Still sitting on runway. Lots o fun +13212,negative,@AmericanAir Funny you should say that. I have been monitoring since January 1st. No change in availability. #fakeawards #LUVisbetter +13215,negative,@AmericanAir flight home Cancelled Flightled today. Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline +13216,negative,@AmericanAir @justynmoro I totally agree. You get the automatic phone attendent that goes NO WHERE and hangs up. Lousy service! +13218,negative,@AmericanAir I've been trying to call your reservations desk for past 12 hours and can't get through. This is not what I expected. +13219,negative,@AmericanAir customer service is terrible.Been waiting 6 weeks for a reply to an email. Not helpful at all and keep brushing off problems! +13220,negative,@AmericanAir it's taken care of already. I've come to expect this level of horrible service from you time and time again +13221,negative,@americanair why am I not being given a callback option??! Why has this service been turned off? +13222,negative,"@AmericanAir I was flying today to MTY Mex at 9:30am but still appear Cancelled Flight, Where can i talk for another flight?" +13223,negative,"@AmericanAir You didn't call, did you. Try it, and then you'll understand. It's not possible to reach an agent,I don't know what else to do" +13224,negative,"@AmericanAir Ok. We will probably Cancelled Flight our flights then, take a refund, and get home another way. Wednesday won't work for us." +13226,negative,"@AmericanAir Also, I have to wait more than 2 hours before I can speak to someone on the phone? I can't wait 2 hours. :(" +13227,negative,@AmericanAir make that 7hours now +13228,positive,"@AmericanAir me too. Despite the chaos, I'm still grateful for a flight home ✈️" +13229,negative,@AmericanAir How am I supposed to Cancelled Flight it if I can't do it online? I don't want to lose all the funds on the ticket. HELP!!! :( +13230,negative,@AmericanAir poor customer service is just unacceptable.. Also how bout the surfer on the front of your website. #noloveforsurfers #pretend +13231,negative,@AmericanAir I need HELP! I'm trying to Cancelled Flight a flight before it takes off but I can't get a hold of ANYONE because all lines are busy. +13232,positive,@AmericanAir it's always nice coming home but I wish you'd fly LAX-MAD and keep me away from Iberia 😜✈️ #GoingForGreat +13233,negative,@AmericanAir Trying to Cancelled Flight fligt 2321 O'Hare to Dallas 12:17pm. High call volume no one answer. Online no confirmation. #thankU +13234,negative,@AmericanAir No I was not given the choice by the rep Meelan (UK AA Contact Center) to escaLate Flight to a supervisor and had to book with change +13235,negative,"@AmericanAir Retrain in Customer Service first, make proper adjustments when Cancelled Flightling flights. Own up to your Mistakes." +13236,negative,@AmericanAir wish you had a better mobile app. You should look at the app from @united as it is much more seemless to check in +13237,negative,@AmericanAir delayed flight six hours. Missed international connection= extra night in a hotel and still have to pay for a 15lb surfboardbag +13239,negative,"@AmericanAir no vouchers 4 Cancelled Flighted flight due 2 weather. Today's issue, broken tire. No vouchers cause tire was broken by weather. #nomoAA" +13240,negative,@AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children. +13241,negative,"@AmericanAir long mait. Repair wait at gate - Capt Said ""paperwork formality""- forced to check bag rudely-returning CC reader doesn't work" +13242,negative,@AmericanAir One hour to check in is 45 minutes too long. MIA FAIL. +13243,negative,@AmericanAir thx for showing me that your Twitter appreciates me more than your employees. Sure another airline would like my $1300 #nohotel +13244,positive,"@AmericanAir thanks! a response is better than nothing at all {ahem, @USAirways}" +13245,negative,@AmericanAir I can't get through to a customer rep to help me out. This is the only option I have got. +13246,positive,@AmericanAir those were snacks we left on purpose for your team. :) for being so helpful this morning at the desk and on the phone! +13248,negative,@AmericanAir She could even see that I had tried to make the transaction but wouldn't offer me the price I'd tried to purchase it at. +13249,negative,"@AmericanAir @USAirways ""ma'am if you have a complaint you should visit our customer service desk"" {sees line ~45 people deep}" +13250,negative,@AmericanAir @united we'll have time and they aren't doing a damn thing. I'm the guy in the winter hat and frowny face +13251,negative,"@AmericanAir So much for Status, EP and 1.5 million miles. Revenue First class ticket and Im sitting in Coach thanks your rude CS staff" +13252,negative,@AmericanAir @united just deplaned at O'Hare gate K13. Why don't you send a customer service rep to discuss my situation? God knows... +13253,negative,@AmericanAir I DM'd you. Anything you can do? +13254,negative,"@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra" +13255,negative,@AmericanAir this is all i gotta say to y'all & your staff... for real http://t.co/rKPRxTGvfL +13256,negative,"@AmericanAir No, it wouldn't let me complete transaction because it was one way from Barbados to NYC" +13257,negative,@AmericanAir: my brother's flight into DFW was Cancelled Flightled yesterday. Are you flying from ONT to DFW today? +13258,negative,"@AmericanAir the customer service today is unsat, Flight cnx, not notified, called for 6 hours and the phone line does not even let me hold" +13259,negative,@AmericanAir refund +13260,negative,@AmericanAir I'm still patiently waiting for a response to my complaint email on Fri. What is the normal response time? +13261,negative,@AmericanAir the flight I'm trying to change is in 4 hours and I've been trying to reach an agent for 72 now. THIS IS UNBELIEVABLE. +13262,negative,"@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional" +13263,negative,"@AmericanAir SJC->LAX. After the fourth time, I gave up!" +13264,negative,@AmericanAir my flight to San Angelo via Dallas from Orlando Cancelled Flighted help! On hold and disconnect +13265,negative,@AmericanAir @_Lucy_May surely much better to let us all share the feedback unless you have something to hide? +13266,negative,@AmericanAir your staff at JFK airport are discussing the way we we're left stranded +13267,negative,@AmericanAir Can you add my KTN to an existing reservation? It's not letting me add it online.... +13268,negative,@AmericanAir still no response from AA. great job guys! +13270,negative,"@AmericanAir confused at the definition of a ""preferred seat."" I paid extra for one and got a regular seat with no legroom. Unimpressed." +13274,negative,"@AmericanAir Howdy, having trouble getting rebooked after flight Cancelled Flightled. Can't get thru via phone and Web erroring out. Can you help?" +13275,negative,@AmericanAir Oh yea? That's it? C'mon buddy! Bring your special friend @united to the conversation - they seem to be doing NOTHING AT ALL +13276,negative,@AmericanAir why are there only 2 agents at domestic check in at MIA?! WTF? Huge lines and many people with Cancelled Flightled flights. +13277,negative,@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous +13278,negative,@AmericanAir I dmed +13279,negative,@AmericanAir don't see response! +13280,positive,"@AmericanAir gotta love those skycaps, solving problems faster than anyone else in the terminal. And they did it with a smile on their face" +13281,negative,@AmericanAir you guys need to educate your employees on what a pink tag is AND STOP LOSING MY GUITAR FOR THE 10 THOUSANDTH TIME! +13282,negative,@AmericanAir pretty frustrating when you can't even stay on hold to get help after a flight Cancelled Flightation! +13283,negative,"@AmericanAir @united You're both equally terrible, and I'm going to fight until I get complete satisfaction for how we were mistreated" +13284,negative,"@AmericanAir @united wrote back saying 'it's been a challenging week...that's for sure"" - no shit." +13285,negative,"@AmericanAir @united contact me, or do something to alleviate this terrible, terrible service. But no, your 22 year old social media guru" +13286,negative,"@AmericanAir @united week is going to make up for anything, or put me at ease. You should be asking me how you can fix things, how to..." +13287,negative,@AmericanAir @cnnbrk they didn't address the assult or drinks spilled on her the drunk passenger had to have a wheelchair to get off plane +13288,negative,"@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me ""it's been a challenging""" +13289,negative,@AmericanAir Priority baggage evidently means it comes out last +13290,negative,"@AmericanAir @united getting us to where we need to be. This is not acceptable. Not to mention, Cancelled Flighting meetings/interviews for my client" +13291,negative,@AmericanAir between your airline and @united I've now spent three extra days traveling (DOMESTIC) and spent hundreds of dollars... +13292,negative,"@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now." +13293,negative,"@AmericanAir flight from DC to LA, not to mention fix the circuit breaker in our bathrooms because this plane is as old as me..." +13294,negative,@AmericanAir what an incredibly arrogant thing to say while I sit here at O'Hare waiting for your incompetent airlines to refuel on a... +13296,negative,@AmericanAir @cnnbrk she tried they are not doing anything said they would talk to stewardess about serving drunks drinks how does that help +13297,negative,@AmericanAir please improve business extra flight reservation process. can't book online? what century are we in? 25 min+ on hold +13298,negative,@AmericanAir I tried already and I am on the waiting list for a call back #2hourwaitsucks +13299,negative,@AmericanAir the most stressful morning and still had to pay to check a bag. LAX is a madhouse with a lot of angry customers. Yikes +13301,negative,"@AmericanAir as of now, will do my best to never fly w/ #AmericanAirlines ever again. Y'all have made this a day to remember." +13302,negative,"@AmericanAir 4 phone calls, 2 hrs of being sent back & forth between two lines in the terminal and it's the skycap that finds a solution" +13303,negative,@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway. +13304,negative,@AmericanAir what response? Is our flight out of Montrose Cancelled Flightled or not? +13305,positive,@AmericanAir thank you for responding rather quickly btw +13307,negative,@AmericanAir thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos & the reps refused to print the ticket +13308,positive,@AmericanAir ok thank you! +13310,negative,@AmericanAir Cancelled Flighting my flight today because of weather in Dallas without being charged? +13311,negative,@AmericanAir No. I was told I got put on another flight and that I would get an email. Still haven't gotten one yet. +13312,negative,@AmericanAir Please try it yourself - call 1-800-433-7300 and see what happens... then you'll understand. #allrepresentativesbusy #nooption +13313,positive,@AmericanAir Thank You! CC: @packermama1 +13314,negative,"@AmericanAir I tried to check in, but they redirect me to call in to @USAirways, which I also can't get into contact with" +13315,negative,@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem? +13316,negative,"@AmericanAir --(pt 2) and the AA reservations phone number has been less than helpful, telling me to change things online when I can't." +13317,negative,@AmericanAir yes but not with much help from you guys +13318,positive,@AmericanAir thank you for NOT Cancelled Flighting all flights and putting my husbands life in danger driving in this weather. #safetyfirst +13319,negative,"@AmericanAir Are there any travel advisories for Toronto, ON today? I can't access anything regarding international travel on your website--" +13320,negative,"@AmericanAir I understand that. But 14 hours Late Flightr, I still haven't heard a word! How can you plan your week with no zero information!" +13323,positive,@AmericanAir finally called! Can't get met Seattle so refund will be processed. Thanks +13324,negative,"@AmericanAir My reservation is on hold, not me. Wish I was on hold but that's not possible with the phone issues at #americanair" +13325,negative,@AmericanAir the app doesn't allow Canadian address. I used the mobile Canadian site and it will not let you select a passenger. +13326,negative,@AmericanAir You are having phone issues. Please fix it!!!! +13327,negative,"@AmericanAir I can't!!! No one can't get to ""hold"". You can't get past the automated reply. It hangs up on you. #FRUSTRATED" +13328,negative,@AmericanAir trying to get home is beyond complicated. It's should not be this hard. Students are split up and we will not fly AA ever again +13329,negative,@AmericanAir is your website down? I haven't been able to check in to my flight all morning. +13332,negative,@AmericanAir My boyfriend was supposed to be home Saturday but his flight from DC was Cancelled Flightled yet again. Please get him home! +13333,negative,@AmericanAir I tried that & they have been disrespectful not professional & my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP +13334,negative,@AmericanAir - answer the phones. Trying to change a reservation and haven't been able to get a human to pick up in two days. +13335,negative,"@AmericanAir now because you couldn't add my ktn, which I asked for numerous times and no one answers the phone, I missed my flight!!#upset" +13336,negative,"@AmericanAir flight US1562 from RIC2DFW was Cancelled Flightled yesterday & I was on hold w/ cust. service from 6-10pm EST...4 hours, no answer..." +13337,negative,@AmericanAir got off the phone w/ rep now flight has disappeared. Locator IRRLCD she said I was rescheduled. Help please. +13338,negative,@AmericanAir =UNAmerican Airlines just lies and poor customer services... +13340,negative,@AmericanAir they @cathaypacific @cathaypacificUS can't even tell me what country they are in 😥😥 +13342,positive,@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early! +13343,negative,@AmericanAir yes. Just sayin' that was a particularly poorly handled situation. +13344,negative,"@AmericanAir I had to pay extra $$ cos that flight was ""no longer available"" just because it wouldn't accept my US Card for a 1 way into NYC" +13345,negative,@AmericanAir - And @AirSouthwest had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety? +13346,negative,@AmericanAir can you? +13347,negative,@AmericanAir Could have voided the ticket since it was > 24hrs since Flight Booking Problems. Are you going to waive the fees? Still can't get through. +13348,negative,"@AmericanAir - So does that mean your other flights going into Buffalo from other locations, you don't care about their safety?" +13349,negative,"@AmericanAir I've been in line for over half hour trying to see a representative, now I might even miss the next flight too, unacceptable" +13350,negative,@AmericanAir been trying to speak to agent for 24hrs about my Cancelled Flightled flight but reps always busy. how do I get ahold of you? +13353,negative,@AmericanAir you're almost as bad as @united +13354,negative,@AmericanAir @USAirways use the app you say?? http://t.co/WnY9TzsR8N +13355,negative,@AmericanAir there is two hour wait +13356,negative,@AmericanAir can't get thru to anyone on phone +13357,negative,"@AmericanAir when do you anticipate decisions for Cancelled Flightlations at DFW tomorrow morning? Need to rearrange hotel reservations, etc. ASAP!" +13359,negative,@AmericanAir I've been calling your 1800 # all morning to change my name for an upcoming trip but am not able to get through. Please advise! +13360,negative,"@AmericanAir @USAirways ""but I take meds that make me severely dehydrated"" {sigh}" +13361,negative,"@AmericanAir dm me your email address, I will tell you my ordeal, then you tell me what you think is fair" +13362,negative,@AmericanAir I did set up notifications through AA & Us airways. still nothing +13363,negative,@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day +13364,negative,"@AmericanAir upon entering plane to 2 @USAirways stewardesses: ""can I have some water?"" ""no we don't do that. please take your seat""" +13365,negative,"@AmericanAir The website won't let me view my reservation due to ""changes made outside http://t.co/nwF2FkA8fY"". I'm on hold now to get help." +13367,negative,@AmericanAir @USAirways outbound flight: 2 hour delay b/c air traffic & 2 gate changes dividend miles member gets no email or text updates +13368,negative,@AmericanAir record locator oaaret got email we couldn't be rebooked but got no notification flight was Cancelled Flightled +13370,positive,@AmericanAir Huge thanks for fixing our flights! appreciate the customer service. now if only i could get seats assigned: me next to my wife +13372,negative,@AmericanAir it's not a friend it's a legally required chaperone on a school trip. +13373,negative,@AmericanAir @RLDelahunty record l#oaaret got email we couldn't get rescheduled on another flight but don't know if flight is Cancelled Flightled +13374,negative,"@AmericanAir it's more than technical problems. #frustrated #answerthephone +Res. on hold and can't get thru to use a credit to pay for it" +13376,negative,"@AmericanAir Cancelled Flighted flights, now I'm rerouted and have over 12 hrs of travel but you will bump paying customers for non revs. #custserv" +13377,negative,@AmericanAir on hold again....estimated 2 hr hold +13378,negative,@AmericanAir they sent her a letter and said they would talk to the stewardess about serving drunks drinks how does that help +13379,negative,"@AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch" +13380,negative,@AmericanAir at gate c11. Your gate agents are turning paying customers away in favor of non revs +13381,negative,@AmericanAir the one at 11:30am? My app still shows it as on time! +13382,negative,@AmericanAir @andyellwood @delk lol. I was sure I'd wake up to more of a response than this half-thought auto tweet. hope you made it out. +13383,negative,"@AmericanAir AA2334 Second week in a row delayed, due to mechanical issues. All the sleet outside and yet we're stuck changing a tire" +13384,positive,@AmericanAir thanks hoping that by wed I can get back to DFW +13386,negative,@AmericanAir keep trying to call to change reservation and you keep hanging up on me +13387,positive,@AmericanAir Will do. Appreciate the replies though. +13388,positive,@AmericanAir although there was a 6 hour delay every single staff member from the ticket desk to the admirals club in was as sweet as pie +13390,negative,@AmericanAir BRING MY FIANCÉ @meerikangas BACK TO ME! +13391,negative,@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!! +13392,positive,@AmericanAir Kudos to ticket agents for #2224 for making passengers check bags that are too big to fit in overhead. +13393,negative,"@AmericanAir but you're not sorry enough to compensate for either the extended time or cost difference to an alternate direct flight, right?" +13394,negative,@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs +13395,negative,@AmericanAir work would be much better with my lesson plans and music for my classes today. +13396,negative,@AmericanAir your call system is a fucking joke +13400,negative,@AmericanAir You moved us onto 6.55pm but there is availability on 1.50 and 3.30. No answer on your phone. Have young children. HELP! +13401,negative,"@AmericanAir It's our honeymoon,I paid extra business. I was sitting next to my bride, you bumped me because of status. Disgusted" +13402,negative,@AmericanAir Deplaned for the 3rd fucking time. Fuck you AA. +13403,negative,@AmericanAir how do I redeem a travel voucher for a flight if I can't reach a travel agent by phone? My hold expires in 24 hours +13404,negative,"@AmericanAir Thanks, but that results in missing the conference I'm attending. Are there options to book earlier,or if not,receive a refund?" +13405,negative,@AmericanAir it has been almost 4 hours and I have heard nothing yet from your reservations team. What am I supposed to do? +13406,negative,"@AmericanAir you Cancelled Flightled my flight due to ""weather"" when others are flying out just fine. No compensation, no resolution. Incompetent." +13407,negative,@AmericanAir 8 hours on the phone yesterday. Really? Still doesn't pick up status on US Air flight. +13409,negative,@AmericanAir worst experience ever. @VirginAmerica all the way! +13410,negative,@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution +13411,negative,"@AmericanAir I fail to see how telling a caller that a bag may take ""18 hours"" to get from JFK to Brooklyn is ""the best we can""" +13412,positive,@AmericanAir thanks to Jacqueline in CLT for cleaning up @amexserve and @USAirways mess!!! Awesome service +13413,negative,@AmericanAir it's not about the weather. It's about the fact that I can't get ahold of anyone to help. BUT you can tweet me back. +13414,negative,@AmericanAir please message me for assistance - can't get through to anyone. +13416,negative,@AmericanAir I've witnessed a manager named Denise yell at 2 different customers with my same issue. #rude +13417,negative,@AmericanAir how comes no one has answered my calls or emails? +13418,negative,@AmericanAir at LAX and your service reps just hand out the 800 number to call. So that's not helpful. +13419,negative,"@AmericanAir Extend rtn flight to bereavement, 22nd I could have change fee dropped, now told no.Worse day of my life #badcustomerservice" +13420,negative,@AmericanAir I've tried ten times now last night and this morning...how many times should I try? Have meetings to make tonight in ATX. +13422,positive,@AmericanAir thanks for responding ... will do! +13423,negative,"@AmericanAir Thanks that was done, I just don't understand why those whose bags couldn't fit aren't notified in air/at landing #technology" +13424,negative,@AmericanAir I have still not talked to anyone. You guys should be prepared for these situations. How is this good service? I am so mad!!! +13425,positive,@AmericanAir ok thank you. What if I can't get a hold of someone to get a new flight? +13426,negative,@AmericanAir #horriblecustomerservice # rudestaff # incompetentmanagers +13428,negative,@AmericanAir @Eleonora7 good luck I've been waiting a week +13429,negative,@AmericanAir tisk tisk. Rude flight attendants yet again. I can't hang my suit up because I didn't buy first class? @Delta when will I learn +13430,negative,"@AmericanAir that would be appreciated. Just please don't send me to the same page with long form & limited characters. +Direct email?" +13431,negative,@AmericanAir this is the biggest joke of #customerservice I've ever seen from a ✈️ brand http://t.co/XHSUUpHeZe +13432,negative,"@AmericanAir it would be awfully nice if you could send an alert when my flight is Cancelled Flighted. No text, no email, no love..." +13433,negative,@AmericanAir Thanks. Took care of it. Issue was IVR was unclear and took too long to get a call-back option. Would love to see that fixed. +13434,positive,@AmericanAir thank you so much that helps a lot. +13435,negative,"@AmericanAir I understand that, but I'm not even being put on hold - it says ""try again Late Flightr, goodbye""." +13436,negative,@AmericanAir I do not need an apology. I need you to fix it in a competent manner. +13437,negative,@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio. +13438,negative,@AmericanAir I need to be back home tomorrow and no one is helping me. Please help me rebook for a flight tomorrow! +13439,negative,@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details. +13441,negative,@AmericanAir But you called me - and hung up. +13442,positive,@AmericanAir thank you! +13443,negative,@AmericanAir Or u cud answer my ? here! 140 is plenty. Inflight stealing going on right now & FA won't have the uncomfortable convo w pass. +13444,negative,"@AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet." +13445,negative,"@AmericanAir my flight was Cancelled Flightled yesterday early afternoon, so why did you call me at 1230am and 230am to wake me up and tell me?!" +13446,positive,@AmericanAir in miami and the agents Rachel Wong and Marisol Pimentel were very pleasant in a world of chaos a BIG .thank u +13447,negative,@AmericanAir I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me? +13449,negative,@AmericanAir why Cancelled Flight #1605 on 6/25 & 6/28? Flights now 4 hrs longer & have layovers. Too Late Flight to find a reasonably priced alternative. +13450,negative,@AmericanAir I don't know who that may be. I was also working from home. Thanks for nothing. +13451,negative,@AmericanAir I called the EP line and 4 hours Late Flightr I was called back. I sat on hold for over a hour to US Airways and then cut off +13452,negative,@AmericanAir my flight 1106 was Cancelled Flightled and I need to get back to Cleveland. What are my options? +13453,negative,@AmericanAir is there any way you could put me up in a hotel for the night?? If not I'm having to sleep at the airport again tonight. +13454,negative,"@AmericanAir @MallowFairy And how many times, exactly, should we call and leave our number for a call back? Because that hasn't worked." +13455,negative,.@AmericanAir @C2Next Would be great to get some help too! I've been trying since last night to get through. +13456,negative,"@AmericanAir Telling frustrated customers ""we are super busy, please call back Late Flightr kthxbai"" and then hanging up is not the best practice." +13457,negative,@AmericanAir But when becomes about get money from the passengers are very strict but don't have ANY feedback as a reward +13458,negative,@AmericanAir Not even on the bag status...will take actions against this company is incredible how irresponsible are with the costumer +13459,negative,@AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information +13460,negative,@AmericanAir Your customer service sucks! You rep should not be yelling at a caller regarding the weather in DFW. Hope you go bankrupt! +13461,negative,@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs & have no place to go. Can't keep calling. +13463,positive,@AmericanAir no apologies required. I made it home safe thanks to you! Kudos to AA! +13464,negative,@AmericanAir requested a call back at 1am. My Cancelled Flighted flight through DFW shouldn't take this long to reroute. You're Customer Service lacks +13465,negative,@AmericanAir will you review your systems re notification? The website and telephone systems you have in place are clearly inadequate. +13466,negative,@AmericanAir Why not sell MCE during post door-close shuffle in same way u sell drinks/snacks? People on my flight self-upgraded w/o paying. +13468,negative,"@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst" +13469,negative,@AmericanAir I can't get an operator after an hour's worth of calls to Cancelled Flight a delayed flight. Automated system doesn't go beyond message. +13470,negative,@AmericanAir cannot provide us alternative flight until 36 hours Late Flightr ruining our trip! #Cancelled Flightled #angry #problems #ruined. +13471,negative,@AmericanAir Why did I have to stand at baggage claim for an hour waiting for a bag that you knew never made it on to the plane? +13472,positive,"@AmericanAir I love travel with yours planes, all people is very nice, it's amazing! Can you please follow me back? 😋I love the company!" +13473,negative,@AmericanAir Not very helpful if my flight is already Cancelled Flightled! What about reFlight Booking Problems? AA has my email and cell - yet no notifications. +13474,negative,"@AmericanAir @derekc21 , I leave Jaipur tomorrow , back to Dehli , Only in Delhi one night . we need to use our abilities to make magic ." +13475,negative,@AmericanAir now you change my gate and don't tell me? What the fuck is wrong with you people. Learn to do your fucken job +13476,negative,@AmericanAir Trying to make an online Flight Booking Problems one way from Barbados -NYC but wont let me as says I need a Barbados CC...why??! +13477,negative,@AmericanAir I would purchase it if I was there by choice but you guys Cancelled Flightled my flight and have me stuck at DFW for 7 hours! +13478,negative,@AmericanAir haha I did. They said it wasn't their fault somehow? You guys r a joke +13479,negative,"@AmericanAir Stuck in Miami, and one of the worst customer experiences I have ever had. Will be sure to let everyone know about my time w/AA" +13480,negative,@AmericanAir 2days 2plains 2fails +13481,negative,@AmericanAir @MurphyJulie it took them 6 hours to call me back. Then it disconnected twice. 😢 I'll never get back to work +13482,negative,"@AmericanAir so far all I am getting is ""maybe your bag will come today. We don't know."" Website says ""status unknown""- can you help?" +13483,negative,"@AmericanAir My flight 1108 was Cancelled Flightled. I need to be rebooked, and I can't do it online and they aren't answering calls. Help!" +13484,negative,@AmericanAir I filled out that whole form before receiving a poor poor response. Is there no direct email address in reply? +13485,negative,"@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics..." +13486,negative,last trip on @AmericanAir ... Poor customer service 3 trips in a row! @Delta here I come! +13487,negative,@AmericanAir stiiiil waiting. Please respond as my flight leaves in 2 1/2 hrs +13488,positive,"@AmericanAir no worries, loved flying with you guys. Thanks!" +13489,negative,@AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all! +13490,negative,"@AmericanAir Understood. Integration takes time, but no excuse for poor customer service" +13491,negative,@malhoit at least you got a response from @AmericanAir via Twitter. I went 0 for 2 yesterday. +13492,negative,"@AmericanAir I am, called Paris office this morning again, still waiting. It is in Miami but apparently tag was ""taken off""" +13493,negative,@AmericanAir Can I get some assistance? Flight Cancelled Flightled (today) from PHX to DFW. Not that I'm hating. But my job is concerned +13494,positive,@AmericanAir would also like say kind move on adding the points ! +13495,positive,"@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot" +13496,negative,@AmericanAir wasn't just a delay. Your counter wouldn't take a valid CAC card as a valid ID which is needed for a TSA precheck on pass +13497,negative,"@AmericanAir all right, but can you give me an email to write to ?" +13500,negative,@AmericanAir I called reservation at 1 am and I'm still waiting for someone to call me back +13501,negative,@AmericanAir a confirmed flight. I'm so done! Thanks for nothing! +13502,positive,@AmericanAir Not necessary. I am confident the excellent in-flight staff will make the appropriate report. +13504,positive,@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated. +13505,negative,@AmericanAir no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for +13506,negative,"@AmericanAir If you care, could you have someone call me to explain what is going on." +13507,negative,Hey @AmericanAir why automated call me and then hang up at 4:45 am!?! And why can't I reschedule Cancelled Flighted flights via web!?! Come on!!! +13508,negative,@AmericanAir from a service rep but that hasn't happened yet. I'm honestly fed up and sick of this. No notice when my flight got Cancelled Flighted +13509,negative,@AmericanAir help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for 3 hours. Need to be booked on next flight out. +13510,negative,@AmericanAir me up in a hotel tonight and expect me to now pay even more money. I don't have that money!! I was supposed to get a call back +13511,negative,@AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put +13512,negative,@AmericanAir How is it possible that your call system can refuse callers for over twelve hours? What service options does that leave? +13513,negative,"@AmericanAir I understand a bit of a wait, but I called at 6:23 pm and didn't get a call back until just after 11:00 pm, that's not cool" +13515,negative,@AmericanAir Pathetic answer. Just found out my bag has been sitting at LGA for 20 hours and no call from you to lmk or delivery of bag. BAD +13516,negative,@AmericanAir stranded in Miami because your automated system keeps hanging up on me for two days. Help ! +13517,negative,@AmericanAir is flight 1318 Cancelled Flighted or not? No word from the ground staff. +13518,negative,"“@AmericanAir: @mwangbickler We apologize for your frustrations, Michael. Have you been rebooked?” -got call back after 10 hours. Bad." +13519,negative,"@AmericanAir I'm trying to register since 12:00,don't want to be separated from my brother during the15hours flight!There're few places left" +13520,negative,@AmericanAir trying to get thru to agent since last night b/c AA changed our flight to 2 days from now. Infuriating! We need to get to SEA! +13521,negative,"@AmericanAir called last night, after 10hrs got call back, can I get a one day pass to admirals club? I'm going to be spending 7hrs in DFW" +13522,negative,@AmericanAir how can I get you guys to respond to my tweets and DM??? Really sad feeling to be ignored. +13523,negative,@AmericanAir I am still waiting for that call back. Stranded and no one to talk to +13525,positive,@AmericanAir Karen Riedel is a rock star employee and a miracle worker. I really appreciated her help this morning! +13526,negative,@AmericanAir trying to talk 2 customer service to add lap child and can't get a hold of anybody. I need help!!!!! +13527,negative,"@AmericanAir @Active_Aly thx. We have already been on the iberia website, and seat reservation is unavailable. Hopefully we can call them." +13528,negative,@AmericanAir this merger with @USAirways @usairwis a cluster of inefficiency and misinformation. When is it going to be done? +13529,negative,.@AmericanAir @Kaha58 Would be nice if you could actually talk to the reserv. team...it just hangs up on you and has been since last night. +13530,negative,@AmericanAir why is there only one checkpoint open at JFK terminal 8? Ridiculous. +13531,negative,@AmericanAir wow. Flight crew shows up :15 mins before the flight. No catering for AA3390. Nice. Why to treat your customers. +13532,negative,@AmericanAir.If I miss saying goodbye to my friend cause of your crappy service I swear you will never hear the end of it.#AmericanAirlines +13535,negative,@AmericanAir that is absolutely false stmt. You have a comedy of errors incl no catering etc #GetYourActTogether +13536,negative,@AmericanAir how do I see your report team? +13537,negative,@AmericanAir. It's been 5 hours and still no call and now we are back to being hung up on by an automated system. #AmericanAirlines +13538,negative,"@AmericanAir you bet make this screw up right (for once). Things I need in bag for my job and you have ""grounded"" me today #painandsuffering" +13539,negative,"@AmericanAir Last thing I want to deal w/ before 8 on a Mon! I've already waited the suggested wait time, so I hope I get a call back ASAP." +13540,negative,@AmericanAir. All I get is an automated system that hangs up on me. I finally get a message that some will call me back in 2 hours. +13541,negative,@AmericanAir @emrey35 But it says your agents are too busy and to try back Late Flightr??? +13542,negative,"@AmericanAir file loc:TJYCQH. Bag at airport since last nite.Not ""scheduled"" to get PU unt aft 8? WHY? U shld b ashamed. I'm disgusted w/u" +13543,negative,@AmericanAir I remained on hold for 2 hrs to resolve my flight schedule & your system hung up on me. #unhappycustomer +13544,negative,@AmericanAir. For two days now I have been trying to reach #AmericanAirlines customer service to change my flight. +13545,negative,@AmericanAir . Death of a dear friend has me heart broken but #AmericanAirlines has me heated! +13546,negative,@AmericanAir spent hour+ trying to check after to use military ID for luggage then messed up boarding pass & forced into line again. +13547,negative,@AmericanAir has no customer service via phone or in person. Just a stone wall with a giant middle finger painted on it. +13548,negative,"@AmericanAir 3days and no call,bag or anyone to pick up my call. Held on ph til 130 am and holding again now. Insane,#help" +13549,negative,"@AmericanAir way to ruin a vacation, my brother has called all night and had multiple places in line only to get dead air on call back" +13550,negative,"@AmericanAir trying to change my flight and you just hang up on ppl bc call volume is high. That's a joke, right?" +13551,negative,@AmericanAir thanks for reFlight Booking Problems me on a flight and then leaving my luggage in NYC. Unbelievable. +13552,positive,@AmericanAir thank you! +13553,positive,@AmericanAir I Love American Airlines :D +13554,negative,"@AmericanAir how about a reservation phone system that actually works? You know the 800 number is unreachable? Callbacks are ""dead air""." +13555,negative,"@AmericanAir , I was told my flights 2516 & 2244 was Cancelled Flightled. But I don't seem to have any date/time changes. I've been waiting for a call" +13556,positive,@AmericanAir v nice of you to give me a breakfast voucher for $7 in an airport. That almost got me a whole drink!! +13557,negative,"@AmericanAir husband & I complain about same flight. He gets voucher, I get nothing. Because he flew biz!? Who do I email about this?" +13558,negative,@AmericanAir no date on when revieving our money sent a letter in post and several emails no reply?? very frustrated +13559,negative,@AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time! +13561,negative,@AmericanAir not sure why we are being made to stand in line outside for plane that isn't ready to board when I could be sitting inside +13562,negative,"@AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday." +13563,negative,@AmericanAir thank you Mr Parker for screwing over chairman preferred when we fly AA. No #firstclass option and treated like crap by staff +13564,negative,@AmericanAir thinks it's a good cs to get everyone through the gate for flight 4275 then we wait bc plane not ready http://t.co/rxmjWoo7Qi +13567,negative,@AmericanAir POOR EXPERIENCE 2day at ord chkin. 8 emp. w/3 cust. 10 waiting. Asked to speak w/supervisor. Told 20 min. In a mtg!! What?!?! +13568,negative,@AmericanAir Have been trying to reach American Airlines since last evening to Cancelled Flight flights. WORST CUSTOMER SERVICE EVER! What now??? +13569,negative,@AmericanAir - cruel & unusual to Cancelled Flight flight w/o notice & make someone stay on hold for 30min & listen to the same ad in a loop +13570,negative,@AmericanAir can you please help? you've now rebooked me incorrectly after flight was Cancelled Flightled. please fix my flt to Tuesday!! +13571,negative,@AmericanAir its now 17 days since I contacted customer relations... #surf #fail #BaggageDrama http://t.co/CS1673hrqQ +13572,positive,@AmericanAir Eventually the call got through. Not sure what changed. Thank you a lot though! +13573,negative,@AmericanAir I've been doing this all night. Can someone please help? I need my flt fixed. Please??? +13574,negative,"@AmericanAir i tried all day. Have been disconnected due to ""heavy call volume.""" +13576,positive,@AmericanAir Thanks :-) Good to be back safely. See you again soon! +13577,negative,"@AmericanAir Hey, what's happening with #AA65 Zurich - JFK? Appears to have squawked 7700 and landed at London Heathrow" +13578,negative,@AmericanAir got call saying flight Cancelled Flightled but checked online and it isn't Cancelled Flightled. No where near bad weather. I have job interview +13581,negative,@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous +13582,negative,@AmericanAir all I want is to know what to do regarding my connecting flights since my 1st is Cancelled Flightled. Could you be of assistance? +13584,negative,@AmericanAir Please stop changing my flights for Spring Break. This is the 5th time! +13585,negative,@AmericanAir a school trip of 38 including myself had to sleep over in the airport and are all on different standby flights.This is not good +13586,negative,@AmericanAir your customer service is inferior to that of a nationalized third world nation's airline. Get it together. +13587,negative,"@AmericanAir not only did you Cancelled Flight our flight from JFK and delay us by 29 hours, you've now lost 2 of our bags. Worst airline ever." +13588,negative,@AmericanAir Flight AAL65 declared state of emergency? Squawking 7700... +13589,negative,@AmericanAir just want to thank you guys for the 27 hour delay for flight AA106 from JFK due to staff shortage and not weather✈️ +13590,negative,@AmericanAir you delayed me for 15 hours in Chicago and still managed to lose my bag! Really not happy +13591,negative,@AmericanAir Your rubbish at Social Media! In the air two hours Late Flight but that's better than being Cancelled Flightled! +13592,negative,@AmericanAir yes but you did manage to lose two of our bags. Horrendous airline. +13593,positive,"@AmericanAir Thanks guys, you got it. I'm heading to Milan on Wednesday, so big week with the AA family :)" +13594,negative,@AmericanAir 953 our fligth Somthing to talk about this? +13595,negative,@AmericanAir interested in possibly changing my flight to another day...need to see if there are any fees but your number is busy +13596,negative,@AmericanAir I understand you are busy but I have still gotten no answer. I need to get home and you guys have not helped at all +13597,negative,@AmericanAir No I do not have them yet. Called for baggage status 5 times yesterday. +13598,positive,@AmericanAir thanks. They did not charge anything in the end so all is good. +13599,positive,@AmericanAir @USAirways wonderful FC FA on flight 2062 pre dawn! Nice start to the day! +13600,negative,@AmericanAir been on hold for for over two hours. After waiting 2 hours earlier. Can't get any info on my reservation. How is that ok? +13601,negative,"@AmericanAir @nickcunningham1 Except now there is no wait time, the phone system just hangs up on you. So continuing to hold won't help." +13602,negative,"@AmericanAir LGA already by the time we pulled from the flight. QQBMUG. feel free to look up how many flights we've been ""reticketed"" on." +13603,negative,"@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried." +13604,negative,@AmericanAir westjet and your rep won't do anything about my lost luggage- which I never even checked with westjet because it was lost in +13605,negative,"@AmericanAir waited in the airport for two days to get home, not weather reLate Flightd. Dealt with horrible customer service. Finally switched to" +13606,negative,@AmericanAir are you ignoring me on purpose? It was sad enough having your automated system hang up on me 😭 +13607,negative,@AmericanAir who do I need to talk to to get a full refund on my trip? Your call center offers no assistance. +13608,negative,@AmericanAir why wont you find my luggage without blaming everyone else? +13609,negative,@AmericanAir that all AA is for USAir Elite members. It's one big disappointment in the way we are treated. #epicfailure +13611,negative,@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you +13612,negative,@AmericanAir I was just called abt my flight Cancelled Flightlation- a flight that was Cancelled Flightled at 10:30a Sunday. Two 4:00a calls are not okay. +13614,negative,"@AmericanAir Thank you for the worst experience ever on an airline, from me to you, I hope your embarrassed as an airline. Pathetic" +13617,negative,"@AmericanAir @British_Airways 2 weeks ago today i arrived in miami and I still don't have my bag, absolute disgrace!" +13619,negative,@AmericanAir so am I going to be homeless or do I have a place to stay tonight? Can you respond to me here so I can go back to sleep? +13620,negative,@AmericanAir at 5 am and have no clue if we have a place to stay or not +13621,negative,"@AmericanAir but really, can you DM me on here to verify if you've booked a hotel for our extra night here? Kinda unsettling to get a call" +13622,negative,@AmericanAir extra night we have to stay in San Juan now. How can I check on that? +13623,negative,@AmericanAir hey I got a call saying our flight was rescheduled but I can't get through to anyone to see if you're providing a hotel for the +13624,negative,@AmericanAir @emeyerson @ggreenwald Don't wait on a bag. Go to Walmart and get what you need for tomorrow morning. +13627,negative,@AmericanAir been calling 2 different offices already and still no sign of my baggage. First time on American Air.. (6) +13628,negative,@AmericanAir @Cowboycerrone You apologise for HIS frustrations & HIS disappointment but NOT your terrible service? #BlameShiftOverload +13629,negative,@AmericanAir Got it worked out. Had to postpone my trip and pay extra though. :/ Not easy for a poor graduate student. +13630,negative,"@AmericanAir How best to talk with an agent to reschedule Cancelled Flighted flight? No one answers at AA. Know it's busy, but need help.Thanks" +13631,negative,@AmericanAir I don't want to waste any more of my time on your airline (you've already robbed 21 hours of my day) but I definitely will. +13632,negative,@AmericanAir me because it might not be so urgent for you but it really is for me. (5) +13633,negative,@AmericanAir i've now been in France two days without changing clothes and nothing to keep me warm so please locate my bag and send it to(4) +13634,negative,"@AmericanAir flight 45 JFK-LAS. First the catering was Late Flight, the. No push back crew. 2hrs delay." +13635,negative,@AmericanAir Flight Cancelled Flighted 2nd time. Can't reach agent to reschedule. Can you call me? +13636,negative,"@AmericanAir my two coats were in that bag so i have been in france with no coat, walking around with a T shirt and one clean pair.(3)" +13637,negative,@AmericanAir my bag is still in Miami and cannot be located?! How do you loose a bag like that? With a tag and everything?? (2) +13638,negative,"@AmericanAir So i was visiting SJU and was returning to Paris and they checked my bag at the gate in SJU, i arrived in paris and nothing,(1)" +13639,negative,@AmericanAir speaking 2 languages paid off! as the US line left me over 70 min in hold -without an answer- the latinamerican solved in 20min +13640,positive,"@AmericanAir Yep, was in one of my other camera memory card :D" +13641,negative,"@AmericanAir is terrible, my flights Cancelled Flighted and i've been on hold for the past 4 hours. Never again." +13642,negative,@AmericanAir I certainly hope my LA /PBI on 25 th has a NEW plane . The seats on Feb 11 th flight ( in reverse) God awful +13643,negative,@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend +13644,negative,@AmericanAir Hands down the worst airline to travel with. Really really fucking bad. +13647,negative,@AmericanAir is the 24/7 phone line open? On hold for over 2 hours now. Your check-in agents cannot help at the airport itself. Please help. +13648,negative,@AmericanAir what sense is it to charge for a bag service when the service isn't great. Losing luggage and now missing items this is bs +13649,negative,@AmericanAir No it isn't - sheer incompetence was reigning at DFW today. I was there. On a plane on the GD runway. I doubt you were. +13650,negative,"@AmericanAir yes we did make it home. But by no means am I happy. I've always chosen AA as my 1st choice when flying, I'm rethinking that..." +13651,negative,@AmericanAir still waiting on a dm response..... #sloooowresponses +13652,negative,@AmericanAir @robinreda that can be a stop over before Paris. You are an embarrassment +13653,negative,@AmericanAir @robinreda being stuck two days in the airport is not something pretty normal. I am positive you can find a plane to Europe +13654,negative,@AmericanAir highly disappointed in the baggage service with this merge with @USAirways you guys have lost our 1st bag and now missing items +13655,negative,@AmericanAir just landed - 3hours Late Flight - and now we need to wait TWENTY MORE MINUTES for a gate! I have patience but none for incompetence. +13656,negative,@AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME. Like the worst prank call EVER!! +13657,negative,"@AmericanAir wait times of 2 hours to talk with an exec plt agent, what is going on!!!" +13658,negative,@AmericanAir so the one time we upgrade to first class our luggage was open and now missing valuable items that can't be replaced. #upset +13660,negative,"@AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing" +13661,negative,@AmericanAir flight Cancelled Flighted! I'm trying to get to #chicago. What are me and @justynmoro gonna do. #flying#flight#travel +13662,negative,@AmericanAir working over time tonight? Got delayed 2 days .. In SJU .. Could be worse :) +13663,negative,@AmericanAir it doesn't allow me to hold. That's the problem. +13664,negative,@AmericanAir has to be the worst airline in the world #yousuck #horrible #Oscars2015 +13666,negative,".@AmericanAir @USAirways Add insult to injury you guys ""misplaced"" my bag. + +Can't believe you have to pay money to be treated this poorly." +13667,negative,@AmericanAir My connecting flight to DFW was Cancelled Flightled and need to get to IND tomorrow. Any way I can get this sorted out? Been holding 1h08 +13668,negative,@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems +13669,negative,@AmericanAir Please REPLY! How do you mess up my rebook TWICE??? +13670,negative,"@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz" +13672,negative,@AmericanAir my flight tomorrow is Cancelled Flighted you guys just keep letting me down +13673,positive,@AmericanAir Thanks for the champagne AA153 ORD-NRT to celebrate my #TokyoMarathon2015 finish! http://t.co/Ij4xL01tKX +13674,negative,"@AmericanAir I'm beyond confused here. why would you offer an earlier flight?? when they Cancelled Flightled 2222, I asked for TUES. please fix!" +13675,negative,@AmericanAir I'm in MEX. I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help. +13676,negative,@AmericanAir my mom’s flight tomorrow Cancelled Flighted w/ no notice. Phone system said callback in 2 hours and it’s been 4. I need to go to bed! +13677,negative,@AmericanAir I'm trying to reach the advantage department to add my number to a recent flight +13678,negative,@AmericanAir I am going to keep these tweets coming till AA does something...which I know is nothing..hoping I go way...not likely. +13679,negative,@AmericanAir make sure u insure your luggage as those assholes @ AA take no fricken responsibility...& don't believe their lies!!!! +13680,negative,@AmericanAir-everyone: its been weeks&those dickheads @ AA hadn't contacted me...they lost my checked bag & carryon and haven't offer to pay +13681,negative,@AmericanAir why arent callings going thru it doesnt have me wait or anything and automated stuff is messed up +13683,negative,@AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable. +13684,negative,@AmericanAir thanks for your apology but it's a bit Late Flight. Cancelled Flighting a flight more than 24 hrs in advance due to weather is ridiculous. We +13685,negative,@AmericanAir you Cancelled Flightled my flight tomorrow (without telling me) and I want to rebook-please help me book a new flight! What # can I call? +13686,negative,@AmericanAir The word failure means: an act or instance of failing or proving unsuccessful; lack of success nonperformance of something due. +13687,negative,@AmericanAir Why offer automated call back option when agent is available only to call me & have me sit on hold? At 12:30am. #onholdfordays +13688,negative,@AmericanAir do you have the phone number of a supervisor i can speak to regarding my travels today +13689,negative,@AmericanAir - Hanging up on customers with no chance for a callback is a failure of customer service. 1:30am EST and no one can answer? 2/2 +13690,negative,"@AmericanAir To think that I'm a ""Priority Member""! Wonder how you treat the plebes. I know which rewards card I'm Cancelled Flightling immediately." +13691,negative,"@AmericanAir - for the past 5.5 hours, call volume is so high that no one can take my call to Cancelled Flight my itinerary? #YoureDoingItWrong 1/2" +13692,negative,"@AmericanAir Worst airline. You Cancelled Flight flight, don't let me know, I wait on hold 30 mins, told to enter callback for middle of the night?!!" +13693,negative,@AmericanAir Did you guys just give up helping people? Your phone tree just hangs up on me and I have a flight tomorrow. Connection pending +13694,negative,@AmericanAir you called back just to put me on hold. It's midnight. Literally just want to know how I'm getting home and I'm getting no help +13695,negative,@AmericanAir Flight #2390 delayed 14 hours!! No one at #AmericanAirlines counter can tell my husband that he will be on that flight! Help??? +13696,negative,@AmericanAir this has happens so many times. It's just upsetting to see how poorly an airline treats their customers +13697,negative,"@AmericanAir seriously, there aren't any reps available to take phone calls? Even for platinum?" +13698,negative,@AmericanAir overall lack of attention or foresight when managing flights. +13699,negative,@AmericanAir now we are all stuck on the plane after landing because crew unable to figure it out +13700,negative,"@AmericanAir Also, been on hold for 30 minutes with your ""customer service"" to find out when my new flight is scheduled bc your site SUCKS" +13701,negative,@AmericanAir Yes and without my bags. 2 first class tickets to Tahiti would be nice. Just saying +13702,negative,@AmericanAir Err 2 hour wait time for the Exec. Plat. line? +13704,negative,@AmericanAir ... Do I have to even say anything? Over 6 hours on hold... No one has ever sucked as much as you. http://t.co/NcrMqIBIWo +13705,negative,@AmericanAir MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT +13706,negative,@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail +13707,negative,"@AmericanAir Finally got a call from AA, but it was an automated voice that hung up on me! I called back & it says it'll be 2 more hours." +13708,negative,@AmericanAir I've been on hold ANOTHER hour and still nothing. My Cancelled Flighted flight was supposed to be six hours from now. #Stranded +13709,negative,@AmericanAir wasn't offered a flight out of PHL until TUESDAY so had to ask to be booked to Houston instead of Austin. +13711,negative,"@AmericanAir I am running out of battery you have my chargers,clothes,coat,contact lenses, need to be in mtg tom need help #pathetic service" +13712,negative,@AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair +13713,negative,@AmericanAir stuck in airplane both on way out of PHL and again in Houston. All passengers frustrated. Makes me want to avoid airline +13714,negative,"@AmericanAir bag turned up, no thanks to your useless call-centre and useless website" +13715,negative,"@AmericanAir flight from PHL to Austin Cancelled Flighted, headed to Houston, delayed, now have to pay to rent a car and drive 3 hrs to Austin" +13716,negative,"@AmericanAir I understand the weather issues. I don't understand how I was not notified of the Cancelled Flightlation, and had to realize it so Late Flight." +13717,negative,@AmericanAir why won't u deliver my luggage? Almost two days and holding on the phone for over 4 hrs. Help! +13718,positive,"@AmericanAir - Whoooo Hooooo just crossed 25,367!!! At my current pace I should reach 152,202 for the year." +13720,negative,@AmericanAir you have now lost my luggage for40 hours holding for4 hrs on phone #wtf is this how you treat your loyal passengers?#stranded +13722,negative,@AmericanAir have been waiting over THREE hours to talk to someone to rebook a flight due to weather. does call back service actually work?? +13723,negative,@AmericanAir the service received by both of us was rude and well below my expectations of your airline. That is what's most frustrating +13725,negative,@AmericanAir please DM me a way to get in touch with someone that can help. I'm platinum AA and considering quitting AA BC of this. +13726,positive,@AmericanAir thanks for following up. I think it's fair to refund the ticket price and the two one way rental cars I had to buy. +13727,negative,@AmericanAir it was my friend. She shouldn't have been scheduled so close together at LAX then not reimbursed. It's costing her 12 hrs &$250 +13728,positive,@AmericanAir Understood. Thanks anyway +13729,negative,@AmericanAir so what are you going to do for me since I can't take the option you gave me. What type of refund will you do for me? +13730,positive,@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in +13731,negative,@AmericanAir sounding like they just got bitch-slapped by @juliasinton948 +13732,negative,@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX! +13733,positive,@AmericanAir gate agent Jan L at Phoenix was at least able to get my younger daughter seated near my wife. Thank you! +13734,negative,@AmericanAir I've been on hold with international award reservations for almost 2 hours. 800-433-7300 keeps calling me. what is going on? +13735,negative,@AmericanAir can someone actually either call back or help me figure out how I'm getting home??! +13736,positive,@AmericanAir you're my early frontrunner for best airline! #oscars2016 +13737,negative,@AmericanAir can I get home before 12 or no? +13739,negative,"@AmericanAir How is hanging up on customers because of ""high volume"" customer service? Tried to resolve via DM-still waiting.So bad. #aafail" +13740,negative,"@AmericanAir I was told it would be emailed to me, but I haven't received anything yet. How can I follow-up?" +13741,positive,@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response. +13742,negative,"@AmericanAir that's interesting-Agent told me so. Sadly, another booked passenger didn't make it to gate by push back so I made it on." +13743,negative,"@AmericanAir Flight Cancelled Flightled, website refers to 1-800#, the 1-800# hangs up on me. Not auto-rebooked. Really? Horrible company." +13745,negative,@AmericanAir We have been sitting on this bird #AA1457 for 2 hrs on the dfw tarmac. Some water would be nice. Where's your manners? +13746,negative,@AmericanAir I need to know what to do? My flight has been Cancelled Flightled and I can't speak to anyone. Help! +13747,negative,@americanair been calling your for 4+ hours to reschedule a flight to #DFW due to weather and your won't even let me stay on hold..... +13748,negative,"@AmericanAir Thanks, she did her best. Staying the night in Dallas, new trial to Detroit via Atlanta tomorrow, assuming no Cancelled Flightlations." +13749,negative,@AmericanAir your customer service is a disgrace. +13750,positive,@AmericanAir Joanna did a WONDERFUL job! Thank her for me? +13751,negative,@AmericanAir She got to the gate just in time to watch the plane push back. 5 minutes was all she needed. Glad we’ve relatives nearby. +13752,negative,@AmericanAir first flight is Cancelled Flightled. Been on hold for 4 hours. Need information and getting none. Help? +13753,negative,@AmericanAir Get a new crystal ball. Cancelled Flight flights before weather hits to rebook me on flight during? Looking like 2 nights hotel on me. +13754,negative,@AmericanAir yes. Shows Cancelled Flightled & asks for her to contact you at 800 number. +13755,positive,@AmericanAir Thanks! Are they really open 3.30 am - 7 pm every day? Any way to check they are open before going all the way there? Thanks. +13756,negative,@AmericanAir Toby hates you lol +13757,positive,@AmericanAir Thanx for replying. DM sent +13758,negative,@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us. +13759,negative,@AmericanAir not anymore. +13760,negative,"@AmericanAir Need to change flight, but the CS # is telling me it can't take my call. Can't change online. Please help. Flight is this week." +13762,negative,"@AmericanAir No, when I call AA now I can't even get on hold...can you help me?" +13763,negative,"@AmericanAir lies,lies,lies. Worst travel experience of my life. Day 2 no clothes on vaca. #lostluggage #unprofessional #pit #mia" +13764,negative,@AmericanAir @ArminRosen @ggreenwald Tell that piece of shit to get fucked... I'll fly exclusively with you for life... +13765,negative,"@AmericanAir I have ""continued contacting"" your phone reps for 7 hours and am still unable to get through. That's absurd and I am livid." +13766,positive,@AmericanAir thanks +13768,negative,@AmericanAir DFW GATE 16 to BMI agent seriously is beyond incompetent. Never flying AA again if can be avoided #fail #pathetic +13771,positive,@AmericanAir 🙏 in my hotel now. Thank you! +13772,negative,@AmericanAir I have almost 3 million miles w u so I am loyal to u. When r u going to reciprocate? What a joke +13773,negative,"@AmericanAir Thank you for holding, we apologize for the delay in answering your call. To speak to a representative please continue to hold." +13774,negative,@AmericanAir Weather was not involved. +13775,negative,"@AmericanAir @dogbuckeye No, I was on hold for 4 1/2 hours. 3 diff agents each w/ different information, frustrating, kept getting txfd..." +13776,negative,@AmericanAir I'm still on hold if you're wondering... 4 hours 37 minutes and counting. #ServiceFail #OnHoldForever #Suboptimal +13777,negative,@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job +13778,negative,@AmericanAir @nrosenb1 it says changes can't be made online +13780,negative,"@AmericanAir Hey you Cancelled Flightled my flight, and I can't get someone on the phone to rebook (2 hour wait minimum). Can I get some service?" +13781,negative,"@AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted, 4 hrs so far waiting for call back. What should we do? Need to get to nyc" +13782,negative,"@AmericanAir @USAirways and our meals are also on us, because this company does not care about their #customers. Truly disgraceful." +13783,negative,@AmericanAir by far the best example of the worst company @Cowboycerrone +13784,negative,"@AmericanAir @USAirways cost me a day of vacation ($350 hotel stay), day of dog boarding, and a day of airport parking." +13785,positive,@AmericanAir Got my bags this morning! Thanks! +13786,positive,"@AmericanAir Joanna is wonderful, new flight booked by a very friendly and helpful agent during a very stressful day! Thank You!" +13787,negative,@AmericanAir @USAirways and the way I have been spoken to by #DFW and #Mia employees is truly disgusting. Save the pain fly with anyone else +13788,negative,@AmericanAir I'm home & only 9hr Late Flight. No thanks to your service centre - their plan involved 4 flight legs all across NA and 2 full days.. +13789,negative,@AmericanAir thx for losing my bag. How hard is it to care for a bag w PRIORITY on it?why do u cont to not care for EP's? +13790,positive,@AmericanAir ok no worries. Thanks for the straight story. It's appreciated. +13792,negative,@AmericanAir to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though... +13794,negative,@AmericanAir that luggage you forgot...#mia.....he just won an oscar😄💝💝💝 +13795,negative,@AmericanAir cost me 1 day of #vacation ($350) and all I got was a rude woman tell me to go to another country and figure out how to get... +13796,negative,"@AmericanAir You should really help @Cowboycerrone out, you are getting a TON of bad publicity right now #WillNeverFlyWithYou" +13799,negative,@AmericanAir lost @LeslieWolfson luggage on flight yesterday morning #Miami to #NewYork #LGA no response and no luggage more than 37 hrs ltr +13800,positive,@AmericanAir wow that's helpful. +13803,positive,“@AmericanAir: @nlrphoto Those are very beautiful photos!” Thx! Would marketing dept be interested in buying? +13805,positive,@AmericanAir we made it so no worries... You guys did good tonight and even put @ESPN_CoachMack on my flight #firstclass +13806,negative,"@AmericanAir By ""answering as fast as they can"", you mean hanging up on every call?" +13807,negative,@AmericanAir but at least your automated message gives me info about your merger w/ @USAirways. Another airline I know to avoid. +13809,negative,"@AmericanAir that 2 hr wait became a 4 hr one. And y'all claimed to have sent an email. Yeah, that never happened. #FlyDelta" +13810,negative,@AmericanAir it's been 2 hrs of wait on the phone a) worst customer services b) trying to know where my suitcase Is and way MORE 😤#ANGRY +13811,negative,@AmericanAir why don't you take care of @Cowboycerrone flight screw ups +13812,negative,@AmericanAir wht n 👎 experience w/aa reservations #service Tried to be patient with rep and she just disconnects me aa do u record conv.? +13813,negative,@AmericanAir Any info for Cancelled Flightled flight 1046 tomorrow morning out of DFW? Can't get calls through to speak with anyone. +13814,negative,@AmericanAir ticks me off. +13816,negative,“@AmericanAir Thanks for info on super large passengers- the extra seat Mr. Big needed was the one i was sitting in already #customerservice +13817,negative,"@AmericanAir today, after 6 yrs., no longer my preferred airline." +13818,negative,"@AmericanAir Thanks. Two hours to go inflight, then hotel. Hang in there with all the DFW travel delays AA team." +13819,negative,"@AmericanAir - Appreciate your system is busy but when I call, having your automated system hang up on me is not helpful." +13820,negative,"@AmericanAir next time my flight's Cancelled Flightled, I'd appreciate SOME indication (email, text, carrier pigeon). App didn't even warn at check in" +13821,negative,"@AmericanAir Nope, I have not been rebooked." +13823,negative,@AmericanAir - I am Platinum. I am flying USAir and they have stranded me in CLT. Not answering phones. Did not rebook me. Please help? +13824,negative,@AmericanAir is AA951 to São Paulo taking off today? Your colleagues won't tell us any thing +13826,negative,@AmericanAir you can't change my flights and not have enough operators to handle calls.... #unacceptable #AmericanAirlines +13827,positive,@AmericanAir You have a lot on your pLate Flight dealing with Cancelled Flightlations and weather tonite. Those are more important. I know you will respond. +13828,negative,.@AmericanAir Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories 😡😤😖😲😩 +13829,negative,"@AmericanAir I paid extra $ for my seat & the monitor didn't work from on AA111. How about a refund on the seat? Conf #: MDBEEI, McMullen" +13830,negative,@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling +13831,negative,"@AmericanAir Yes. However, the seats they assign us that day are never together. I just want to sit with my husband! Why is that impossible?" +13834,negative,@AmericanAir it's been almost 3 days and it's still frozen. Thanks doll 😘😑 +13835,negative,@americanair line of 100+ people to rebook at MIA now. Virtual hold on rebook line just hangs up during call back. http://t.co/Upaz1eF3Dl +13836,negative,@AmericanAir found out my flight tomorrow was Cancelled Flightled & got in the queue for a callback 3.5 hours ago…still nothing. Can I get rebooked?? +13838,negative,@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it.. +13839,negative,"@AmericanAir Yes, but should be able to get a push notification via the app if I’m logged in and on a trip. Email/text is so 2010 😥." +13840,negative,@AmericanAir @Cowboycerrone ratchet airway!. ...... +13841,negative,@AmericanAir How do I check? Reservation for Joe Watson and Kelsey Jennings. We were on hold for 2 hours. Waiting for call back now. ETA? +13842,negative,"@AmericanAir is the new @SpiritAirlines, and both are worse than taking the @GreyhoundBus #americanairlines #nocustomerservice #fail" +13843,negative,@AmericanAir My flight tomorrow from SLC to DFW AA304 Cancelled Flighted. Can you help me get there? +13844,negative,@AmericanAir what are the odds my bag was picked up by someone not me while in another country? Because it says it hasn't been located yet. +13845,negative,@AmericanAir better do the right thing and take care of @Cowboycerrone or els you're losing business!!!! +13846,negative,@AmericanAir have been waiting for a call back for over two hours jan to die tomorrow at 6am Cancelled Flightled what are my options? +13848,negative,@AmericanAir one staff on desk. Now been queuing for over an hr. +13850,negative,"@AmericanAir and even worse, by the time you responded to my tweets I took two flights over five hours. And that was the quickest response!" +13851,negative,@AmericanAir on top of that my online record was unavailable as well and then couldn't get anyone on the phone. +13852,negative,@AmericanAir My ex-boyfriend picks up my calls more than you do! #Cancelled Flightedflight #nocustomerservice #americanairlines #FAIL +13853,negative,"@AmericanAir Hey AA, a suggestion: Note on your seat maps what seats have electronics box blocking legroom. AA215 http://t.co/hcNN0wXQQr" +13854,negative,@AmericanAir why are you still selling tickets when you haven't rebooked people to arrive at their destinations on time? +13855,positive,@AmericanAir Didn't really need anything. Saw your mentions are often negative. Keep up the good work. #gratitude 🇺🇸✈️ +13856,positive,@AmericanAir #AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs +13857,positive,"@AmericanAir LTALJX, from DCA to OMA this morning. All of the staff that helped me fix my problem were so helpful. #goodthingscome #thanks" +13858,negative,@AmericanAir @ti2469 oh shiz i'm only 40 minutes into my wait after the first 3 hour barrier ...unbelievable +13859,negative,@AmericanAir wow @AmericanAir still screw n stuff up +13860,negative,@AmericanAir I just checked the app and it said my flight had been moved back a day? No explanations why. No answer on the 800 number. +13861,negative,@AmericanAir employees are racist!!!!! +13862,negative,"@AmericanAir this is pathetic customer service. Why have bag tags, barcodes and computers if your response is, ""not yet located""?" +13863,negative,"@AmericanAir i hope it takes you 6 hours to get home when it should take 20. my flight was Cancelled Flightled because they ""couldn't staff the plane""" +13864,negative,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone! +13865,negative,@AmericanAir not yet. I'm next in the terminal a customer service area. +13866,negative,"@AmericanAir and it gets better...other passengers rebooked direct on other airlines. #whereisthelove +#whybeAAFF?" +13867,negative,"@AmericanAir I need to speak to a REAL PERSON. My flight was Cancelled Flightled with no explanation, and I've been on hold for more than 3 hours." +13868,negative,@AmericanAir you have let me down. Seriously. #unhappycustomer +13869,negative,@AmericanAir @DuaneNClark ever think about being prepared and bringing in more people? Does anyone have any business sense at AA? +13870,negative,@AmericanAir why do I have to wait for 2 hours to talk to someone when you changed my flight? +13871,negative,@AmericanAir due to gate agents I missed my connecting flight to Mexico City...not a happy customer AA- let's correct this +13873,negative,@AmericanAir at some point u need to tell passengers what is going on. At Jfk waiting to get on flight it is a mess. +13874,negative,"@AmericanAir its not that, it's the rude agent who wouldn't listen to anything I would say and it clearly fit into the sizer" +13875,negative,"@AmericanAir seriously, I do not want to wait 24 hours for a flight when I have to prepare for a family funeral." +13876,negative,"@AmericanAir your gate agents at DFW gate B16 are pathetic tonight. Terrible communication, stories changing and apathetic" +13877,negative,@AmericanAir I was worried when my bag went SAN to DCA 24 hours before me. But our reunion was an organized breeze! http://t.co/uOARyQ98PU +13879,negative,@AmericanAir I've been tryin to use my voucher to book a flight the last 2days. Lines are busy. Plse help me?The flight may go up. +13880,positive,"@AmericanAir Yes, thanks for checking. Very cramped, but got on & made it safely. Flying back tomorrow at 1pm. http://t.co/CSddCCMvbD" +13881,negative,@AmericanAir is the worst airline to ever travel with!!!! The worst!! They're equivalent to DIRT!!!!!! +13882,positive,@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys! +13883,negative,@AmericanAir pretty bad at #DFW no updates two flights behind doors open breeze no America airlines workers http://t.co/6MBK79mdnW +13884,positive,@AmericanAir Great - thank you. +13885,negative,@AmericanAir yes and the auto rebook confirmed an outbound that departs after the return flight. # fire the software programmers +13886,negative,@AmericanAir I'm getting calls from 1-800-433-7300 but the calls seem to drop instantly. Is there any alternate avenue for resched. support? +13887,negative,@AmericanAir Supposed to arrive at my destination tonight. American rebooks me for Wednesday? Where am I staying until then? +13888,negative,@AmericanAir @USAirways how can you have no food on a 4 hour flight 528 from Columbus to Phoenix? Starving and Pissed off. Can't eat Go Go! +13889,negative,"@AmericanAir jal and cathay pacific so no, I can't do it online." +13891,negative,@AmericanAir 4828 but I just missed it because no one is at the gate to marshall us in so now I have to rent a car & drive 5 hrs. So thanks. +13892,negative,@AmericanAir The pilot told us they would release bags as well as offer hotel vouchers. Neither happened. +13893,negative,@AmericanAir my understanding is they were able and did for many other flights but chose not to for this one. +13894,negative,@AmericanAir Hey so I'm very disappointed with my time traveling with you! I've had the worst experience and both times the flight delayed! +13895,negative,@AmericanAir 37 minutes?????? +13896,negative,@AmericanAir having trouble getting rebooked +13897,negative,"@AmericanAir I understand. I'm feeling cranky. I called AA's bag tracker number and heard ""your bag has not been located."" 😩" +13898,negative,@AmericanAir AA45 ... JFK to LAS. +13899,negative,@AmericanAir I'm willing to hold for an agent. you aren't being helpful you keep hanging up on me #americanairsucks #hiremorepoeple +13900,negative,"@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?" +13901,negative,@AmericanAir Need to go frm TPA to MCI tmrw & my connection thru DFW is Cancelled Flightled. Can u connect me thru a diff city? Been on hold for 2 hrs +13902,negative,@americanair Any hints to get through to and stay connected with you to rearrange weather reLate Flightd Cancelled Flights? Hours in now w/nothing. +13903,negative,@AmericanAir no gate agent after 30 minutes to let us off the plane???? WTW / grounds crew is here / hope you're ready to cover my delay +13904,negative,@AmericanAir You can't even get someone on the phone. Great story for the media. +13905,negative,"“@AmericanAir: ""Jason, you'll end up missing your connection. Please see our DFW agents for assistance.” Nope! Hasn't taken off yet, still!" +13906,negative,@AmericanAir finally made it to chicago - 13 hours Late Flight. Did get a $12 food voucher for my wait.about $1per/hr. Never again. Good bye. +13907,negative,@AmericanAir instead of putting the burden on your customers do the right thing and get more gate agents. +13908,negative,@AmericanAir guys 5350 in dfw stuck at the gate for half an hour. Do we pull the slide or what? +13909,negative,@AmericanAir plz kys I have been sitting in this plane for an hour I want to leave +13910,negative,@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business +13911,negative,@AmericanAir Now you've Cancelled Flightled my flight. First a priority ticket bumped and now this. You're losing customers. People are furious. +13912,negative,@americanair I finally got someone on the phone so no worries! +13913,negative,@AmericanAir it that you say is going to help us? Give me a number to call that isn't a recording w a 2 hour wait time! +13914,negative,@AmericanAir ok. Pilots are looking for agents - they jumped out / FLT 5350 #DFW / this is crazy +13915,negative,@AmericanAir no you're not you're trying to book me PAST when i need 2 arrive but you're still selling seats on the day I'm trying 2 travel +13916,negative,@AmericanAir because you won't get our bags for us because you said they would go on to Cincinnati even though we can't. Who exactly is +13917,negative,@AmericanAir you all should really be ashamed. The entire business class cabin is empty and almost all of first class... +13918,negative,@AmericanAir You could only get us on a flight 30 minutes before the funeral starts. We're stranded in Dallas w/o luggage for 2 days +13919,negative,"@AmericanAir just Cancelled Flightled my 7 am flight tomorrow with out informing me at all today, then booked one in 2 days, and no customer service" +13920,negative,"@AmericanAir Thanks - I note some, but not all, flights are Cancelled Flightled - are only some aircraft/runways working out of DFW today/tomorrow?" +13921,negative,@AmericanAir we knew it was not going to leave but we had 6 hours waiting... that was the hurry.. +13922,negative,@AmericanAir we tried. We are headed to a funeral in Cincinnati and your people didn't even tell us we could get on standby. +13923,negative,@AmericanAir they don't even give an option to hold.. Just say lines are busy Plz try Late Flightr +13924,negative,@AmericanAir i will be writing a very detailed letter to you all about this experience today. I have never experienced such awful cs ever +13925,negative,"@AmericanAir The delay is nothing but the personnel being so combative up to the point of saying ""what's the hury, the plane is not leaving" +13926,negative,@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight? +13927,negative,@AmericanAir would have been nice if the agents were at the very least courteous since the delay was AA's fault +13929,negative,@AmericanAir no private msg me and will provide details...u really need customer svc training for your staff +13930,negative,@AmericanAir and let FLT 2350 know I'm coming / gate crew have yet to arrive to let us off FLT 5350 #DFW +13931,negative,@AmericanAir you guys should really improve the service experience with your on site personnel. This has been one of the worst experiences. +13932,negative,@AmericanAir @Expedia are killing me. Over 3 hours to get NO human to help me. +13933,negative,@AmericanAir 1 ticket agent servicing at least 60 people on line. Waiting for an hour and a half and your phones hang up on people. +13934,negative,"@AmericanAir yeah, rebooked for tomorrow morning. But extremely disappointed to miss a wedding." +13935,positive,@AmericanAir #americanview New paint scheme looks great! #usairways http://t.co/Gt6umHbh43 +13936,negative,"@AmericanAir thanks for the call on my Cancelled Flightled flight, NOT! Flight Booking Problems me for Tues no good weather caused me 2 leave early" +13937,negative,"@AmericanAir on plane for JFK->SFO, been sitting here for 1.5 hours waiting for push crew, how is this acceptable?" +13938,negative,@AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS +13939,negative,@AmericanAir hey flight 5350 in dfw stuck at gate with no gate agent. Plane full of people missing connections. +13940,negative,@AmericanAir so we've now been driving across DFW for over 90mins. That's half fucking way to Texarkana! #shouldhavedriven +13941,negative,@AmericanAir can you tell me why all flights from XNA 2 DFW are Cancelled Flightled for tomorrow morning already? +13942,positive,@AmericanAir thank you for the update! +13943,negative,@AmericanAir pathetic service +13945,negative,"@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!" +13947,negative,@AmericanAir is the situation at JFK this evening is going to get better or worse ? Do not Cancelled Flight a flight like yesterday after 8h delayed +13948,negative,@AmericanAir ya but u weren't sitting on the plane. +13949,negative,@AmericanAir I know you can't control weather but you can control how you treat customers..#shafted +13950,negative,@AmericanAir I have tried to talk to someone for almost 6 hrs! you Cancelled Flightled my flight and you won't pick up the phone. pathetic & very sad +13952,negative,@AmericanAir several hrs Late Flight and 140 characters won't do it. Cheers though +13953,negative,"@AmericanAir my wife's flight is Cancelled Flightled, told to call. No one answers. How do we book a flight? Help us please" +13954,negative,@AmericanAir not in any way that I am happy with or find acceptable. If I could speak to a human maybe that would happen +13955,negative,@AmericanAir hi my flight to DFW 2463 was Cancelled Flightled tonight. Called in and left my number for call back it's been 3hrs please help. +13958,negative,"@AmericanAir we're on AA1401 landed at 8:55pm in Miami, but waiting for a gate. Can someone on your team help us out?!" +13959,negative,@AmericanAir - where are my bags? Baggage claim C25 or C26 (flt# 959)?? I can see the plane from here? Why does it take 25 min??? +13960,negative,"@AmericanAir is there only one call centre? I know it's busy right now, really need to speak to agent not computer" +13961,negative,@AmericanAir you guys fail again.. all I need to do is use my voucher for a ticket but I can't do it online #yourphonesystemsucks +13962,positive,@AmericanAir Shout-out to all the ground crews working in the cold! Thanks for what y'all do. (& social media team for customer service) +13963,positive,@AmericanAir I fortunately was not on that flight - just in the same waiting area / impressed w how he handled the stressful situation +13964,negative,"@AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!!" +13965,positive,@AmericanAir thanks to Marie for reFlight Booking Problems me and my friends!!! I'm Cali bound thanks to this sweet angel! #blessed +13966,negative,@AmericanAir their flights into Buffalo as well -- You were the only flight Cancelled Flightled!!! +13967,negative,"@AmericanAir -- This is after you Cancelled Flightled our flight into Buffalo because of ""weather"" and lied to us and said other airlines Cancelled Flightled" +13969,negative,@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice. +13972,negative,"@AmericanAir my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do?" +13973,positive,@AmericanAir hats off to Admiral Lounge attendant @ YYZ Terminal 3 who gave her banana to our toddler when none avail elsewhere. +13974,negative,"@AmericanAir ""We'll drop off your luggage 24 hours after your flight"" is ridiculous." +13976,negative,"@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!" +13977,positive,@AmericanAir I tried that. They won't book us with another airline. I wish I had flown with you! We are now stuck in FL til Weds. +13979,negative,"@vanessaannz seriously, you hate @AmericanAir since they can't accommodate you due to inclemental weather disruptions? lol, very funny" +13980,negative,@AmericanAir gotta be worse than @delta w/ on time departures. I rushed back to terminal C for 8:25 flight but they haven't strtd boarding. +13983,negative,@AmericanAir In car gng to DFW. Pulled over 1hr ago - very icy roads. On-hold with AA since 1hr. Can't reach arpt for AA2450. Wat 2 do? +13984,negative,@AmericanAir was told at 7pm my bags would 1000% be at my house by 9pm. Well they're not and I continue to be lied to. +13985,negative,@AmericanAir won't answer the reservation line! Nice service. We may be stuck... +13986,negative,@AmericanAir It's not your agents; it's your voice activated system that's not working right. And no email on Cancelled Flightlation. Lots of problems +13987,negative,"@AmericanAir I was on flt 2222 tomorrow, they moved me to 750. I need it moved to Tuesday. the roads won't be better for flight 750. thanks" +13989,negative,@AmericanAir no other (what should be valid) Circle Pacific itineraries can be booked either - always makes all US dest. invalid 4 last leg +13990,negative,@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines +13991,negative,@AmericanAir you have the poorest trained employees at these desks. I haven't even started to discuss the #lostluggage yet +13992,negative,@AmericanAir none of your sample itineraries can actually be booked http://t.co/mF7rABGn8a Every last leg back to US says invalid +13993,positive,@AmericanAir I'm booked for Tuesday night. 60 degrees in Alabama right now. I'm good. Stay warm and safe. +13994,negative,@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers.... +13995,negative,@AmericanAir 800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans. +13996,negative,@AmericanAir what happened?? We didn't get a notification about a departure Cancelled Flightation tomorrow. Why will it take 2 hrs to talk to someone +13998,negative,"@AmericanAir @derekc21 , to my surprise BA doesn't have me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?" +13999,negative,@AmericanAir Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help? +14000,positive,"@AmericanAir Thanks for the reply, but a functioning plane four hours ago was the only way to do that. The staff was friendly, tho." +14001,positive,Thank you for sending more details @AmericanAir: They're pretty handy dandy. more info here: http://t.co/FvlxIRh1F1 #LookforwardtoflywithAA +14002,negative,@AmericanAir aa223 being ignored +14003,negative,"@AmericanAir FYI twice now I've tried the ""we'll call you when someone is free"" thing. Both times it called, I picked up, then it hung up." +14004,negative,@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today +14005,negative,@AmericanAir usually raving about the service to LAX. Your nbr1 and helper can't figure out how to hang a coat and serve a drink. 6F +14006,negative,"@AmericanAir @MO3TVida just so you know, reservations team has a 2+ hr callback time" +14008,negative,@AmericanAir absolute terrible service to schedule a 40 minute layover and then not let someone on the plane with the door not closed. +14009,negative,"@AmericanAir I didn't miss my flight. American Airlines gave my ticket, as well as 6 other passengers tickets away. Not my fault." +14012,negative,"@AmericanAir I really want to get home. Tonight, preferably. Please stop delaying my plane 😢😕😦 #AmericanAirlines" +14013,negative,@AmericanAir is profiting in the billions and throwing crap at the people who put them there. American is a hurting brand +14014,negative,@AmericanAir I've never witnessed such covert tactics from an airline. +14015,negative,@AmericanAir you Cancelled Flightled my wife's flight and she has to call but your service won't even let us. Going on 7 hours now. +14016,negative,@AmericanAir it shouldn't happen but did and has put us and our gear in jeopardy. What steps do you take to protect customers if their items +14018,negative,@AmericanAir all of these issues are not based on weather or things that are out of your control. These issues are based on negligence. +14019,negative,@AmericanAir the worst air experience I have ever had and I am not in the first plane yet. +14022,positive,@AmericanAir @DAI_President Good luck at DFW this evening AA! +14023,negative,@AmericanAir so we have a Cancelled Flightled flight in about twelve hours. Maybe we'll have heard from an AA rep at that point. +14024,negative,"@AmericanAir on hold for 3 hours...got an agent, immediately txfd me to change cncdld flight...told it would be 1 min, 80 min Late Flightr, waiting" +14025,positive,@AmericanAir Awesome customer service on #390 from rdu. They snuck my wife a warm cookie. Thx! +14026,negative,@AmericanAir flight attendants on AA2402 were spectacular.Fed the ENTIRE cabin then food from coach. Why do you keep serving this vile food +14027,negative,"@AmericanAir @CineDrones I just wish that a team member would pick up the phone at this point, let alone be courteous or helpful 😳" +14028,negative,"@americanair seriously, pls pls bring more people up to help us! There are still flights to ORD frm DFW and I want in http://t.co/o3CjsVSsqF" +14029,negative,@AmericanAir @carlw1980 I have followed and dm'd you. . . Please respond to my concern too. Really disappointed with customer service. +14030,negative,"@AmericanAir To add, I have to get up to go to work tomorrow am. I don't like having to wait up until 12 or Late Flightr. CS sucks." +14031,negative,"@AmericanAir just when I thought you guys were done messing up, you make it worse. Your airline ruins hopes and dreams." +14033,negative,@AmericanAir approaching three hours sitting in the plane on the ground at DFW on #AmericanAirlines flight 3056 - Oscar performance +14034,negative,"@AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight." +14036,negative,@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose +14037,negative,@AmericanAir AA 2258 why have you Cancelled Flightled our flight without courtesy of notifying us or alternatives? Very poor. +14038,negative,@AmericanAir how have you not loaded our luggage on the plane and were OVER an hour delayed? #Flight293 +14039,negative,@AmericanAir I spent $600 on my flight. Could have gone on @united for $382 but their mileage program sucks. +14040,negative,"@americanair Plz bring more agents up to DFW AA Cstmr srvc ctr gates A, there are only 2 agents and 100+ ppl... http://t.co/uCvEU2hurZ" +14041,negative,@AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out +14042,negative,@AmericanAir the bags arent even loaded on the plane??? #Flight293 +14043,negative,@AmericanAir never got an update and we had the worst communication from u. Our flight delay was mechanical and not a word. #poorservice +14044,negative,"@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks." +14045,negative,@AmericanAir my #Navy sisters flight 2470 cancld. She can't get an agent. They've called her back to be put on hold & then discnct.Any help? +14046,negative,@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y’all hold AA1458 to RDU so they can connect? +14048,negative,@americanair anxious to see how you all care for customers you’ve inconvenienced #Cancelled Flightledflight +14049,negative,"@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy." +14050,negative,"@AmericanAir Why can't you handle your customers needs? Cancelled Flightled flight, 800 number leads to a quick ""Goodbye"" Very Sad!" +14051,negative,@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help! +14053,negative,@AmericanAir already did & an automated voice told us to wait 2 hours. They have yet to call back. +14054,negative,@AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives? +14055,negative,"@AmericanAir yes, for tomorrow at 9 am. But I have to work though 😒 I'm really mad about the situation" +14056,negative,"@AmericanAir whenever I cheat on you it goes horribly wrong! I promise, I won't stray anymore. I'm talking about you @Delta!" +14057,negative,"@AmericanAir @praywinn between understaffing, what looks like a labor slowdown, weather, incompetence, and disregard for the customer..." +14058,negative,"@AmericanAir I need help with a reservation purchased on @AmericanAir but operated on @USAirways, can't get through on the 800#" +14059,negative,@AmericanAir flight from DFW to LIT tomorrow has been Cancelled Flightled. What do I do next? Pls advise. #HELP +14060,negative,@AmericanAir how can you not be taking calls? I need to change my flight! +14061,negative,@AmericanAir my flight I have reserved for tomorrow has been Cancelled Flightled. Can I Cancelled Flight my reservation and get a full refund? +14062,positive,@AmericanAir thanks to FA Shawn for spectacular service on FLT 79 LHRDFW and to FA Susan for such a warm engaging onboard welcome +14063,negative,@AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH +14064,negative,@AmericanAir it wasn't really about the delay. It was more about being told the engine needed to be troubleshot. Makes a person paranoid. +14065,negative,"@AmericanAir ""overweight"" flight = you sold more tickets than you had seats. We all know that. Let's call it what it is." +14067,negative,@AmericanAir at JFK flight to Boston delayed 20 min waiting for catering they are boarding flight to LAX waiting for over and hour WTF? +14068,negative,"@AmericanAir Yes, it says my reservation cannot be retrieved at this time. Also I never got an email from AA saying my flight was Cancelled Flightled." +14069,negative,@AmericanAir Can you help with my Cancelled Flightled flight -- I'd like to book another flight...I've been on hold for 95 minutes and counting.... +14070,positive,@AmericanAir I ended up on a flight to LA my fourth time on standby. Thanks! http://t.co/NA5G5EAKPA +14071,negative,@AmericanAir been waiting on hold for more than an hour +14072,negative,@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning. +14073,positive,"@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses." +14074,negative,@AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least. +14076,positive,@AmericanAir thanks for the show! 👍 +14077,negative,"@AmericanAir well done, you have taken the fun out of air travel @PHLAirport" +14078,positive,@AmericanAir no worries even though I was talking about seat assignment :) +14080,negative,"@AmericanAir Been trying to call all day, get hung up on every time. Your guys are horrible!" +14081,negative,"@AmericanAir @jameswester see, James, we only have 7 dedicated inbound phone lines because telephones eat into our billions in profits" +14083,negative,"@AmericanAir , sitting on plane for 2.5hrs at gate due to computer sys issue, at what point do you Cancelled Flight a flight?, ridiculous @PHLAirport" +14084,negative,@AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing! +14086,negative,@AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center +14087,positive,@AmericanAir Great seats on this aircraft! +14088,negative,Is rudeness and poor customers service a job requirement at @AmericanAir ? Been waiting 28hrs and still haven't even seen one plane😡 +14090,negative,@AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal! +14092,negative,@AmericanAir a worker just checked for ice on our plane using his cell phone flashlight! Really?! Come on! +14094,negative,@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles. +14096,negative,@AmericanAir we have 3 more passengers with me There are two more reservation numbers +14097,negative,"@AmericanAir @PatrichRuben no, profit maximization is your top priority. Nothing else even registers for you dinosaurs" +14100,negative,"@AmericanAir @manuel_c ""here for you"" as in, yeah, we'll tweet platitudes at you so you'll think our Twitter bot cares? Or...." +14101,negative,@AmericanAir #flight293 was supposed to depart at 745 and at 815 we still have not boarded. +14102,negative,@AmericanAir You have the worst customer service of any airlines I've ever encountered. Flat out awful +14103,negative,"@AmericanAir @ezemanalyst why don't you tweet canned, impersonal responses as though this is the only impatient customer you've got" +14104,positive,@AmericanAir DONE!! thank you so much!! +14105,negative,@AmericanAir Nice AA employee making skillful excuses about Late Flightness due to catering snafu... http://t.co/YPVPVdlTYs +14106,negative,@AmericanAir then taxi across dfw airport for 20 min to then state 75 min past departing from gate that we need deiced? Wow. Uncool & untrue +14107,negative,@AmericanAir 24 hrs & 2 cncld flights Late Flightr I've landed in PHL. Now 30 mins & counting on tarmac waiting for gate. Pls do better than this. +14108,negative,"@AmericanAir delivered mom's delayed bag to the wrong place. 2 hrs on hold yesterday, >1 hr today. Still no bag. #AA http://t.co/QKkJdFObOS" +14109,negative,"@AmericanAir Yeah, try harder. No catering truck in sight. Can we just leave now w/o the food won't eat anyway?" +14110,negative,@AmericanAir this is awful customer service. +14111,positive,@AmericanAir everything's good now brothaaaaaa +14112,negative,@AmericanAir its pulling away from gate to get your departure time then leaving us on tarmac claiming power issues that magically repaired +14114,negative,@AmericanAir @sarahzou translation: we don't reinvest our mammoth profits into the customer service experience. 'Cause we don't care. +14115,negative,@AmericanAir OMG ANSWER YOUR PHONE I HAVE BEEN ON HOLD FOR 1.5 hours. Cancelled FlightED FLIGHTS SUCK +14116,negative,@AmericanAir we are through. I can quit you. I am. The nonsense & lies are a colossal infringement you can no longer get away with +14117,negative,"@AmericanAir 719. Looks like we are about to get going, finally!" +14118,negative,"@AmericanAir @JimDayTV no, you couldn't care less. That's why their customer service is run by bots" +14119,negative,@AmericanAir pls tell me how to get a person on the phone asap +14120,negative,@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home! +14122,negative,@AmericanAir yes but we HAVE TO GET HOME TOMORROW!!!! Please +14123,negative,@AmericanAir unfriendly unhelpful agents. Unannounced gate changes. Delayed flight that we found out about by word of mouth +14124,negative,@AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded +14125,negative,@AmericanAir I tried several times to select seats. The only ones ever available would've cost me $30 extra per seat. +14126,negative,@AmericanAir we need a miracle @slcairport please help flight 1228 get out of here by 640 #FingersCrossed #pleasegod #missmykids +14128,negative,@AmericanAir i do not want to stay overnight at this airport! I have been here since 11 am this morning! +14129,negative,@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure? +14130,negative,@AmericanAir Trying to rebook a flight with you because of Cancelled Flightlation is a nightmare. I was hung up on once. Can you help me rebook? +14131,negative,"@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?" +14132,negative,@AmericanAir Close down +14133,positive,@AmericanAir it was 1265 coming and next catching 2396 home to DCA. Let's get another great leg too tonight! +14134,positive,@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with. +14135,negative,@AmericanAir AA 100 - good job overselling this flight. Delayed 90 minutes to deplane the overflow passengers' bags. +14136,negative,@AmericanAir I’ve been on the line waiting for 40 minutes again. +14137,negative,@AmericanAir you know nothing about customer service and I'll make sure everyone knows it +14138,negative,@AmericanAir I understand flight Cancelled Flightation but not being able to get through to change that flight for 6 hrs is not acceptable. +14139,negative,@AmericanAir now I have to pay for a hotel a car ride miss classes which I pay 30k for and miss work and you tell me to talk to someone +14140,negative,@AmericanAir your 1800 kept hanging up on me and made me miss a second flight +14141,negative,@AmericanAir yeah that's not helping. Having my bag shipped to the correct city the first time probably would have helped. +14142,negative,@AmericanAir I did 50 times and no one was helpful I'm missing work nd school nd the manager REM from mia told me he didn't want to talk us +14143,negative,@AmericanAir My flight to @dfwairport was Cancelled Flightled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out! +14144,negative,@AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :( +14145,negative,@AmericanAir not enough push crews for JFK = 1.5 he delay and counting.... +14146,negative,@AmericanAir I cannot believe how long flight 759 PHI is taking. I know it's US Airways but you own it. I would really like to get home. +14147,negative,@AmericanAir Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days.. +14148,negative,@AmericanAir Same as yesterday's Cancelled Flighted flight. AA104. Your customer support is just awful! +14149,negative,@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here. Thanks again for a sleepless night. +14150,negative,@AmericanAir really? Not even worthy of a response. This is beginning of a social media alert to the world that AA and @USAirways are useles +14151,negative,@AmericanAir Hi AA friends! My sis's flight AA362 DFW>>MKE was Cancelled Flighted due to weather. Any way you can help here? What are her options? +14152,negative,@AmericanAir is that something the crew on the current leg can request of the gate team on the next leg? +14153,negative,@AmericanAir I have not. There's no option for even getting a call back! +14154,negative,@AmericanAir tomorrows flight Cancelled Flighted. I understand. Three hour wait for a call back and now 60 minutes on hold. Not cool. +14155,negative,@AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow. +14156,negative,@AmericanAir how hard is it to have catering ready to go? +14157,negative,@AmericanAir Why does your iPhone app not have any sort of notifications option? +14158,negative,@AmericanAir this is unbelievable and unacceptable. Flight #293. JFK. Everyone at the gate is upset as most of us have been here all day. +14159,negative,"@AmericanAir I made my flight but then still had no update emails when I landed, no info ever sent on that or second flight. Losing my biz." +14160,negative,@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded - still waiting +14161,negative,@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering? +14162,negative,@AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight +14163,negative,@AmericanAir if this is how you guys work then i will never fly with you guys again. +14164,positive,"@AmericanAir versus @JetBlue +in Customer Service? +Who will win! +For Me @AmericanAir is a convenience to a trip to Cali <3" +14165,negative,"@AmericanAir agents refuse to help, ""too busy"" & need to call advantage#. NO ONE willing to help and apparently being exec plat means ZERO" +14166,negative,@AmericanAir fight got Cancelled Flighted can u help me rebook a flight? Call center is too busy to answer calls or even put me on hold #yuck +14168,negative,@AmericanAir ah if only we could get through. We've tried for over 2 hrs. Can we call @united? +14169,negative,@AmericanAir this is ridiculous! You all really have terrible customer service and a lack of urgency. Im convinced. +14170,negative,"@AmericanAir of course it wasn't your intention, issue lies in lack of response. she did contact you directly; she sat on hold for 50 mins" +14171,negative,@AmericanAir I have been waiting at this airport since 11 am and have to wait until 8:30 tomorrow and cannot get any sort of help! +14172,negative,@AmericanAir pathetic to have your gate agents lie to my face when you are at fault +14173,negative,@AmericanAir trying to check in for flight. On line not working & agents too busy to take my call. +14175,negative,@AmericanAir understand the weather but would be nice to hear an apology on the phone when you moved my flight to an inconvenient day +14176,negative,"@AmericanAir My baggage is lost, my flight Cancelled Flightled and i get no accommodations? Not even to another airline. At least one free hotel?" +14178,negative,@AmericanAir AA I need a Hail Mary. How do I get from Dallas to Joplin JLN in the next 14 hours. Willing to fly to other airports and drive +14179,negative,@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me. +14180,negative,@AmericanAir rude gate agent by AA363 ORD-LGA just now. Seems to have a temper. Made me check in a bag that fit INSIDE the sizer. +14182,negative,@AmericanAir you put a sour taste on this customer’s vacation. it was joke watching those “we care thanks for choosing us” videos +14184,negative,@AmericanAir help us here !!! We are stuck here @jfk for more than 24hours! !we need to go home #flight919 #saveus +14185,negative,@AmericanAir lets me get in line for call back in over 2 hours. I'll just hope the 1 ticket left on the flight I want is still there Late Flightr. +14186,negative,@AmericanAir Flight AA1691 LAX to LAS closes too early and gate agents give us hassles #PatheticCX +14187,negative,@AmericanAir I am honestly in shock how this process and service compares to my other airline experiences. Not really sure what to say... +14188,negative,"@AmericanAir here we go again #aa106 ""Plane not ready"". Are we going to find the crew run out of time again like last night #shortstaffed" +14189,negative,@AmericanAir flight 3056 DFW still has all passengers sitting on the plane waiting for luggage to be loaded +14191,negative,"@AmericanAir why does your customer service line say ""we are experiencing high call volume"" and then spontaneously hangup on the person?" +14192,negative,@AmericanAir well its been over 4 hours now and still no one has picked up try paying overtime and bring in more people +14194,positive,@americanair @bershawnjackson big UPS to Newark airport staff && D.Dean. I was also treated lovely while I was in town. ❤❤ +14195,negative,@AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :( +14198,positive,"@AmericanAir ok, thanks you! Have a great night AA team!" +14200,negative,@AmericanAir any idea what's up with flight AA3181? +14201,negative,@AmericanAir your maint delay left us stuck in den!! Flight 1080. Been on plane for 7 hrs. Stop flying broke french planes! +14202,negative,@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu +14203,negative,@AmericanAir You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck +14204,negative,@AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago? +14205,negative,@AmericanAir ive literally been holding for more than 2 HOURS now. i was told 2hrs. You all are sabotaging any chance i have of getting home +14206,negative,@AmericanAir we're still here guys - you are the worst +14207,negative,@AmericanAir 24 hours on the AirPort +14208,negative,@AmericanAir - don't understand why I have zero Flt info- no email- 2 he wait time on ph lines- so much for Advan Mem :( +14209,negative,@AmericanAir ok so why is it Late Flight? And for that matter why was my flight 4491 Cancelled Flighted this morning? I've been in YYZ since 5 AM. +14210,negative,"@AmericanAir plane breaks, unloads the passengers, told to re enter to only come back off. Flight Cancelled Flightled, missed wedding. #badbusiness" +14211,negative,@AmericanAir - very upset with my hometown airline. Stuck in Den Flt Cancelled Flightled. Others here with me got new Flt info +14212,negative,@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying. Supvrs at iah extremely rude. #poorservice #travel +14213,negative,"@AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child." +14214,negative,@AmericanAir I have been trying to get through to someone about my Cancelled Flightled flight tomorrow for over 4 hours. +14215,negative,@AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz. +14216,negative,@AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online. How am I supposed to get some help? +14217,negative,@AmericanAir yes. We spent the whole day talking to agents and someone finally offered to let him stay in a hotel +14218,negative,@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice. +14219,negative,@AmericanAir delayed for two hours at ORD-->CDG the one time I need to be there to catch a train... 😒 +14220,negative,@AmericanAir not to mention its a three hour wait to get an agent on the phone. +14221,negative,@AmericanAir Cancelled Flighted our flight and now are still delayed...NOT COOL. +14222,negative,@AmericanAir we did for the last 8 hours. Your customer service is horrendous. I should have flown Delta +14223,negative,@AmericanAir there is a full flight of customers sitting on the plane waiting for baggage to be loaded on AA 356 in DFW - why? 2 hour delay +14224,negative,@AmericanAir why a different airport! I have no way of getting to a different airport. +14225,negative,"@AmericanAir AA agent said I repeated myself when I was explaining. I told him ""I understand English."" His reply?""Our conversation is over.""" +14226,negative,"@AmericanAir long wait? I literally went shopping at 3 different centers, had lunch and prepared dinner. surprise, it's winter! staff better" +14227,negative,@AmericanAir AA 1657 was also over an hour Late Flight to depart Ohare and now we have no luggage. Not happy standing in a long line at baggage svc +14228,negative,@AmericanAir is flight 2934 dfw to gsp going to be Cancelled Flightled tomorrow? +14229,negative,@AmericanAir Stuck on the plane in Charlotte. Going to miss my connection. No words from staff. Maybe some damn pretzels? +14231,negative,@AmericanAir - AA1344 Cancelled Flighted on 2.23 - rebooked on us air 623/544 on 2.24. Has to be a nonstop on 2.24 for us (2)? +14232,negative,@AmericanAir today's wait was a violation of #dot #passengerbillofrights http://t.co/GxvFumn3iZ +14233,negative,@AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE +14234,negative,"@AmericanAir I've got a BA flight as your airport couldn't accommodate us. We were left without any info. No vouchers for food,nothing." +14235,negative,@AmericanAir flight 1019 I need 2 b on the first flight out frm MIA 2 TPA. I'm extremely irritated. I've been at this airport for 5.5 hrs. +14236,positive,@AmericanAir many trips coming up! I will see you soon 😃 +14238,negative,@AmericanAir flight 3056 in D/FW now delayed 2 hours waiting sitting in plane for baggage to be loaded - why? +14239,negative,@AmericanAir … Been trying to book a whole new flight since 2 hours!! what is wrong with your website? +14241,positive,"@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection." +14242,negative,@AmericanAir Now your site is not working! WTF +14243,negative,"@AmericanAir @Delta @JetBlue can you help? @SpiritAirlines is in the wrong, stuck in Florida 3days. They need to learn from real airlines." +14244,negative,@AmericanAir it wasn't ' disrupted' it was Cancelled Flightled. Airport agents were horrendous. Sharon was your saviour +14245,positive,@AmericanAir I'm great thanks keep up the good work +14246,negative,@AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume. +14247,negative,@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website? +14248,negative,@AmericanAir @dfwairport listening to all the flights taking off over my house and kicking myself for Flight Booking Problems an AM flight tomorrow. Iceday? +14249,negative,@AmericanAir @Delta @JetBlue I am going to be stuck in Florida for 3 days because @SpiritAirlines wouldn't hold my connecting flight to LGA +14251,negative,@AmericanAir I even went to ticket counter and got no help +14252,negative,@AmericanAir Just learned my flight is Cancelled Flightled.can't get through by phone and don't see any option for assistance online. Any suggestions? +14253,negative,"@AmericanAir Got an email about an itinerary change, but can't seem to get to anyone on phone. New flight time doesn't work for me. Help?" +14255,negative,"@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air?" +14256,negative,.@AmericanAir ReFlight Booking Problems for the following day is unacceptable. DMing you that and our phone number. +14257,negative,@AmericanAir I want the flight I have on hold. I don't want a new flight. +14258,negative,@AmericanAir Sitting at the gate on Flight 719 for an hour due to Sabre being down. What backup plan is in place if Sabre cannot be fixed? +14260,negative,@AmericanAir please pray for us that our gear is not lost or stolen due to YOUR incompetent employees. #CNN #ABCNews #MSNBC #Photography +14261,positive,@AmericanAir shoutout to the agent on duty now @ Gate B1 #ABQ / outstanding customer service w delayed FLT 336 http://t.co/OoEJ4d4JoP +14262,negative,@AmericanAir ...is this how you want to treat your platinum (and two gold) flyers?? +14263,negative,@AmericanAir Your gate attendants in ABQ are awful as was your service. You should be ashamed. Terrible experience here from start to finish +14264,negative,"@AmericanAir Still sitting in airport as 6:05 flt delayed until 6:55...but still not boarding, what is happening? No info...." +14265,negative,"@AmericanAir @sa_craig no gate agent, and only 3 PA updates for 3 hours, hinted at abandonment. horrible experience for all passengers." +14266,negative,"@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email. NOT NICE FOR WE PLATINUMS." +14267,negative,@AmericanAir my travel for tomorrow was Cancelled Flightled and then stupidly rebooked for tomorrow! I can't get through to reservations! +14269,negative,@AmericanAir 1416 Cancelled Flightled? Can't get out for two days? No explanation? +14270,negative,"@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication." +14271,negative,@AmericanAir United needs our ticket number since you rebooked us and you gave the incorrect ticket number now we can't check in #help +14272,negative,#nothelpful MT @AmericanAir: Our call volume is extremely high today. Our apologies. Please continue contacting Reservations for assistance. +14273,negative,"@AmericanAir I've been trying to call to cxl a reservation for tomorrow, due to needing surgery this week - cannot get through?" +14274,negative,@AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue? +14276,negative,@AmericanAir I've called that and they said they can't help me and it's out of their hands. I really feel like an under appreciated customer +14278,positive,@AmericanAir Thank you. Good suggestion. I checked and we were not rebooked. We'll keep checking and looking for other flights +14279,negative,@AmericanAir they could be seen if your horrible customer service group would actually update the information! Never fly American again! +14281,positive,"@AmericanAir Hmm. Looks like you looked at my tweet from last month, not this one. Was able to get U.K. agent to help me, thanks." +14282,negative,"@AmericanAir Stuck on a plane at JFK: food was not on the plane now we need to wait crew to push back the plane. Good job, AA!" +14283,negative,@AmericanAir no one met flight 1081 to LAX to tell passengers where to go or what flights they were rebooked on #badmgmt #AmericanAirlines +14284,negative,@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped? +14285,positive,"“@AmericanAir: @Dawn_Davis You're very welcome, Dawn. We love taking you flying. Let's do it again!” Again in 1 week!" +14286,negative,@americanair never fails to disappoint. waiting at jfk an hour after scheduled take off and still no word on departure +14287,negative,"@AmericanAir one of my luggage didn't made it onto my flight, hope it really gets here tomorrow, as I was told 😓😭" +14288,negative,"@AmericanAir lost my wife's luggage and nobody gives you and answer, all they say is go here or call there." +14290,negative,@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines +14291,negative,@AmericanAir the fact that that rule makes it poor customer service. I can Cancelled Flight/change on @SouthwestAir with no penalty or hoops. +14292,positive,@AmericanAir Thank you! You will see me :) +14293,negative,@AmericanAir a phone call or email when you Cancelled Flight a flight would be lovely. +14295,negative,@AmericanAir You've now put me on a BA flight - can I get access for 2 for the lounge? Been at ORD for 11.5 hrs now and still have 5 to go. +14296,negative,@AmericanAir flight 1081 from IAD to LAX sat for more than 3hrs because ground crew couldn't drive in snow #badmgmt #AmericanAirlines +14297,positive,"@AmericanAir Haha I had a boarding pass for 12B, was boarding the plane and the gate agent told me to go to 41G. I'm here now. No worries." +14298,negative,@AmericanAir you cxl both my flights to/from DFW to CLL w/o notice then treat me like trash on the phone and offer no compensation? WTH? +14299,negative,"As am I, @AmericanAir - but thankfully there was a @united lounge next door. Really not impressed by oneworld partnerships :(" +14300,negative,@AmericanAir delayed.....wow +14301,negative,@AmericanAir My flt AA375 for 02/23 got cncled and i cant get hold of a CSR so i can get alternate arrangement. Plz help +14302,negative,@AmericanAir our flight was Cancelled Flightled and rebooked to United. You didn't give them accurate ticket number now we can't check in. #annoyed +14303,negative,@AmericanAir You guys are totally losing me. I've been an AA fan for years but telling me reps are busy and hanging up on me is really bad. +14304,negative,"@AmericanAir @NY_NJairports AA1224: 45 mins for Priority bags to arrive, now Late Flight for evening plans! Delta 20 min bag guarantee anyone? :(" +14305,negative,@AmericanAir sitting in a 2 hour long at least phone queue. Hoping I get things rebooked in time or at least some plastic wings. #tears +14306,negative,@AmericanAir it's always better to find out equipment is INOP on the ground than in the air! #safetyfirst +14307,negative,@AmericanAir is rude a hiring requirement at key west airport shaking my head +14309,negative,"@AmericanAir 11 out of 11 delayed flights, you suck and getting worse" +14310,negative,@AmericanAir Tired of sitting on a delayed #1702 again and again computer down +14311,negative,@AmericanAir @dotnetnate Two hour wait for EXPs as I sit on a JFK PHX flight because US computers are down. Any shot at an LAX flight? +14312,positive,@AmericanAir awesome! Thx +14313,negative,"@AmericanAir @SeguineJ AA - this is a joke, right? That line isn't even accepting calls right now - they just hang up." +14314,negative,"@AmericanAir yes, and rebooked incorrectly." +14315,negative,"@AmericanAir fair enough. But they could have at least told us. Once again it's the lack of communication. Delays happen, just tell me" +14316,negative,@AmericanAir even with calls you haven't been able to help us anyway. #nevergettinghome +14317,negative,@AmericanAir 2293 is the Cancelled Flightled one +14318,positive,@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying! +14319,negative,"@AmericanAir Cancelled Flightled my flight, didn't notify me, and I can only rebook by phone, but can't get through to an agent. Epic. Fail." +14320,negative,"@AmericanAir i was just severely upset by the rude cs rep. I get she's prob stressed, but I am too! An ""aw, let me help"" cld mk it btr" +14321,negative,"@AmericanAir while I'm sensitive to this fact, I don't believe that warrants poor service. A little help & compassion goes a long way." +14322,positive,@AmericanAir Flight attendant #YeseniaHernandez provided excellent service among peculiar conditions throughout the day ✈ :-) +14323,negative,@AmericanAir I did. 5 times. With 4 of those being hung up on. The other one it finally sent me to the call back notification. #FixYourStuff +14324,negative,"@AmericanAir complt incompetence on flt 295.Lav delay from a pln that lnded last nite, no internet and poor svc. Not what I expect from u." +14325,positive,@AmericanAir Just landed - crew couldn't have been more gracious or accommodating. Although a long delay I appreciate your prompt response! +14326,negative,@AmericanAir why would I bother wasting my time calling them when they are gunna do nothing +14327,negative,@AmericanAir five times at last count +14328,negative,@AmericanAir as usual my next flight shows on time but it's suppose to leave in 5 minutes and hasn't boarded +14329,negative,@AmericanAir 250 I'm not sure if I'm rebooked now. In a line at airport trying to work it out. The earlier I can get to SFO the better:( +14330,negative,"@AmericanAir Orbitz has only shown ""priority"" seats since we booked & paid 3 weeks ago." +14331,negative,"@AmericanAir has Cancelled Flighted their last 3 flight into SHV tonight & all flights for tomorrow, Feb. 23, out of SHV and multiple flight into SHV." +14332,negative,@AmericanAir this might look good but the pita is inedible. Last year delicious shrimp cocktail. This year garbage http://t.co/Sotl8XQsrp +14333,negative,@AmericanAir that's if it is ever complete and if i can ever get through customer service #theydontanswer +14334,negative,"@AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!" +14335,negative,"@AmericanAir not sure what this means but son and I will certainly have operational needs for seats during Flt. 1679 next Friday, yet..." +14336,positive,@AmericanAir flights have been on time Late Flightly though! +14337,negative,@AmericanAir @SentieriMelinda Any updates? It shouldn't take hours for assistance. I love @SouthwestAir +14338,negative,@AmericanAir I've flown you many years without a complaint. You should start listening to your customers. You went from first to worst +14339,negative,@AmericanAir Cancelled Flightled 2 of my flights for maintenance. Customer service desk is empty... Can I get a hotel at least? http://t.co/ypbkCiRBXu +14340,negative,@AmericanAir served me rubber pasta covered In sauce that tastes like plastic. Do you have any food for human consumption anymore ? +14341,negative,"@AmericanAir why do #exp members have to wait ""over 2 hours"" to speak with an operator? Surely this is a mistake?" +14342,negative,@AmericanAir u Cancelled Flightled my flight for tomorrow and tell me to call reservations but then refuse to take my call!!! #not cool #hateful +14343,negative,@AmericanAir No worries they called back 4 hrs Late Flightr while I was asleep and took an additional $200 fee. So by AA standards everything's gr8 +14344,negative,@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4 +14345,negative,@AmericanAir TY Can you confirm or deny if AA953 left JFK? I want to figure out if more delays are in store. Internet giving different info. +14346,negative,"@AmericanAir Where are your ticket offices in Boston? Impossible to book by phone or use voucher on website, what a headache! PLEASE HELP!" +14347,negative,@AmericanAir I changed my own flight to tonight. Why couldn't AA do that on my behalf instead of a flight tomorrow? Poor effort all around. +14349,negative,@AmericanAir she should not only get a refund but also an apology for the deplorable service. +14350,negative,"@AmericanAir third you lost her bag & after 50 mins of being on hold you told her she would ""eventually get her bag"" completely unacceptable" +14351,negative,"@AmericanAir second, she sat on the Tarmac for 3 hrs only to be told it would be 30 mins" +14352,negative,@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail +14353,negative,@AmericanAir you have such a confusing web site/complicated ordering process. This is why I typically fly @SouthwestAir. +14354,negative,@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher +14355,negative,@AmericanAir I need to change a ticket and my res can't be changed online. I also can't get a call through due to high volume--can u help? +14356,negative,@AmericanAir rented van drove 250 miles with 6 strangers. Arrived home 6:00am. No offers of help from AA. http://t.co/BTTGmyN0A0 +14357,negative,@AmericanAir the ticket is a poor gesture of goodwill (for missed trip) to a top status flyer - I may not next time (AA91 LHR-ORD 2/16) +14358,negative,@AmericanAir @NY_NJairports Do you guys teach poor customer service or is it just part of an american dream? +14359,negative,"@AmericanAir 3231DTW to LAG at 4:45. Flight Cancelled Flightled with no notice. Given a voucher to a dirty hotel, with no food vouchers or apology." +14360,positive,@AmericanAir I would like to thank the customer service team for their response to my Cancelled Flightled flight but just offering to (cont) +14361,negative,"@AmericanAir +No one answers phone, delayed/Cancelled Flightled flights. Rude employees. You only get (I'm sorry, we apologize) blah blah blah. Bad" +14362,negative,@AmericanAir Reservation Line won't let me speak to a representative because they are too busy. They literally disconnect you. Why bother? +14363,positive,@AmericanAir yes called your UK number on skype…well worth the $.50. i recommend others do the same. +14364,negative,@AmericanAir Im trying to call and book a reward ticket on one world partners but your automated system wont let me talk to any1. Great job +14365,negative,"@AmericanAir we are waiting flight 919 ! +We are at JFK for about 24h !! #NewYork #919 #viracopos #AmericanAirlines http://t.co/3FheS0lPMU" +14366,negative,@AmericanAir @travisamex please please American call me so I can rebook ticket . +14367,negative,@AmericanAir @dfwairport Have been trying to get canx flight resched since noon. got 2 call backs but call disconnects as soon as I answer +14368,negative,@AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf +14369,negative,@AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff +14370,negative,@AmericanAir I have been on hold 3 hours. 2 seconds of it with a rude agent. +14371,negative,"@AmericanAir Dear American, when did 2 hour hold times become the industry standard? Have you heard of additional staffing during weather?" +14372,negative,".@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover." +14373,negative,"@AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves." +14374,positive,@AmericanAir RDU Customer Service is awesome. Thanks! Give em all bonuses. +14375,negative,@AmericanAir I let a crew member know every time this happens. Which is most of the time. +14376,negative,@AmericanAir are you kidding me? No one answering calls on reserv line due to high call volume and not even an option to wait. Brutal +14377,negative,@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well. +14378,negative,@AmericanAir man we have been sitting in #UA4753 on the tarmac for 30 mins...rescue us please! +14381,negative,"@AmericanAir please fix your inventory system, Plat upgraded then bumped DOWN after boarding, FA said they made a mistake. AA45 3A➡️8C 😕" +14382,positive,"@AmericanAir I'm flying with your competitor today, starts with an U and ends with D. I will never make that mistake again. #americanforlife" +14383,positive,@AmericanAir Always enjoy my time. Now on the plane to DFW! +14384,negative,"@AmericanAir + +Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive." +14385,negative,"@AmericanAir need assistance. very frustrated I can't reach reservations by phone. trying to book online & get ""fare no longer avail"" msg" +14386,negative,@AmericanAir I want to speak to a human being! !! This is not an obscene request! +14387,negative,"@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?" +14388,negative,@AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times & it tells me to call back & hangs up. +14389,negative,@AmericanAir I did. Should i expect a response in this fiscal year? This calendar year? Never? +14390,negative,@AmericanAir Still waiting on bags from flight 1613/2440 yesterday First Class passenger not happy with your service. +14391,positive,@AmericanAir AA2416 on time and awesome flight. Great job American! +14392,negative,@AmericanAir no response to DM or email yet. customer service? +14393,negative,@AmericanAir understand waiting 2+ hours for callback on the exec plat line but when call dropped the agent could at least try again +14394,negative,@AmericanAir but they refused to unload our luggage so we're stuck in below freezing weather w/o our cold weather clothes. +14395,negative,@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help +14396,negative,@AmericanAir your service is horrible. I can't get a straight answer from your ground agents. +14397,negative,@AmericanAir why was my flight from Miami to Dallas Monday rescheduled to Tuesday? +14398,negative,@AmericanAir Yes. Your service in GUC sucks. Your gate agent pushed a passenger and has been rude to everyone since we got here. +14399,negative,"@AmericanAir 1491 DEN -> DFW. We don't want to be ticketed on a new flight, just refunded for our Cancelled Flighted flight." +14400,negative,@AmericanAir After 3 days NO BAGs amazing the way that you neglect customers +14401,negative,@AmericanAir Worst airline ever. We have been stranded for 24 hours because of your 7 hour delay with flight 104 last night. +14402,negative,@AmericanAir is there not an email address I can send my issue to? you guys screwed up and rebooked my flight to the wrong day! please help +14404,negative,@AmericanAir pls help. This is seriously beyond ridiculous. +14405,negative,@AmericanAir please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help +14406,negative,@AmericanAir Rebooked for tomorrow morning. Never been here - not sure what I can see before tomorrow morning! +14407,negative,"@AmericanAir...still waiting for a call back....attempt #9 and hour #13...can't put a hold on an online tix, we are within seven day window." +14408,negative,"@AmericanAir + +Seats gvn away. 7 strangers in 2 Chicago. Rented van. Drove to toledo. No help, no offer, no hotel. http://t.co/nxQiJCoJNj" +14409,negative,@AmericanAir - gold elite loyalty customer..can't count on my hometown preferred airline to do right. #bummed.. +14410,negative,@AmericanAir @tcunningham10 please call us back to rebook. 7403607771 we can't through!!!!! We need to get to columbus!!!! +14411,negative,@AmericanAir flight to dca I need to change asap help can't get through +14412,negative,@AmericanAir my flight is Cancelled Flightled and we can only call in but you aren't accepting calls? How do I reschedule my flight? +14413,negative,@AmericanAir Jacquelyn at Charlotte just denied me compensation after #2251 was Cancelled Flighted due to plane malfunction well within your control +14415,positive,@AmericanAir Always love opening the upgrade email. +14416,negative,@AmericanAir called executive platinum desk and got a TWO HOUR call back time... 2.5 hrs Late Flightr still no call and still stuck in Chicago +14417,negative,@AmericanAir I need to order a special meal and I can't reach AA. Been on hold for over 2 hours +14418,negative,@AmericanAir two delayed flights today that weren't weather reLate Flightd. Keep up the good work! +14419,negative,"@AmericanAir two hours Late Flightr and still waiting for a callback. Need to reschedule flight 1027, hopefully to the Late Flightr one tomo not Cancelled Flighted" +14420,negative,"@AmericanAir 245. I'm about to take off but one of your reps at a different gate was rude when I asked for assistance. Thanks, though." +14421,negative,"@AmericanAir Flt Cancelled Flighted, rescheduled to bad time. Tried 800# 3hrs. Website states can't do online=useless website. Help?" +14422,negative,@AmericanAir we're still stucked in the airport. #AADelay #AA919 +14423,positive,"@AmericanAir Flight 2954, Dallas to Grand Junction #AmazingFlightCrew" +14424,negative,"@AmericanAir redirect my flight without telling me, service is abysmal." +14425,negative,"@AmericanAir really American Airlines , service is Las Vegas is shocking, absolute jokers take your reputation more seriously!" +14426,negative,"@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening." +14427,negative,@AmericanAir aftr 10 hrs bng held hstg at mia bc aa refsd to get med bags. bag fnd aa then refsd to fix tkts they cnceld said $360 to fly +14429,negative,@AmericanAir the reservation system won't even let us leave our phone #. I have no way to fix that you rebooked me on wrong day! +14430,positive,"@AmericanAir - yep , they've been good. Now can you make that 1535 flight to mci wait just a tick....😃" +14431,negative,@AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people. +14432,negative,@AmericanAir been rebooked for tomorrow. You failed to put me on DL flight today despite my asking and available seat. DL still available +14433,negative,@AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home! +14434,negative,@AmericanAir there was also not one single person at the counter answering questions for our plane full of confused people. No staff at all. +14435,negative,"@AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now?" +14436,negative,@AmericanAir fcuk you. Shit service. You got no fans. +14437,negative,"@AmericanAir Flight for tomorrow has already been Cancelled Flightled, what do I do now?" +14440,negative,"@AmericanAir not only did you rebook me on the wrong day, your phone system says it can't handle the volume and hangs up on me!!!" +14442,negative,"@AmericanAir how did my prime, ticketed seat get switched on AA 343?! Not sure what's going on here..." +14444,negative,@AmericanAir cannot talk to any agents keep getting hung up on crazy +14445,negative,"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville." +14446,negative,"@americanair hi, you Cancelled Flightled our flight back to the US and now won't take our call. What are we supposed to do?" +14447,negative,@AmericanAir I got rebooked on on us airways by you guys but the flight I got won't work. Any help would be appreciated. +14448,negative,@AmericanAir On hold for 20 mins and then used the call back service only to have an agent call me and put me on hold forever-anyone there? +14450,negative,@AmericanAir @AmericanAir how do you expect to do that? +14451,negative,"@AmericanAir My flights tomorrow were Cancelled Flighted, can't do anything online, and can't get through on phone. Help?" +14452,negative,@AmericanAir they did tell that our luggage stayed inside the plane ! Look this video http://t.co/YokkHHQcMP +14453,negative,"@AmericanAir @karabuxthomps Yeah, I have a lot of questions, number one: how dare you" +14456,negative,@AmericanAir tried that and can't get through. +14457,negative,"@AmericanAir, I've been booked on the wrong flight! And now PE desk has a wait of more than 2 hours?!" +14458,negative,"@AmericanAir you think I haven't tried that multiple times?? The ""status"" of my bag is that it should've been here YESTERDAY. So disgusted." +14459,negative,@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain +14460,negative,@AmericanAir I get & can appreciate that. I've just had so many problems in the last year flying with guys... Pretty aggravating. +14461,negative,@AmericanAir not sure why I would bother when the agent at the airport didnt help & nobody on phone would. Ticket Cancelled Flightled for no reason. +14462,negative,@AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today +14463,negative,@AmericanAir leave our luggage in the baggage claim without any previous information! That's not the deal!! http://t.co/oTTy5rYMzD +14465,negative,@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that? +14466,negative,"@AmericanAir #AmericanAirlines 1 1/2 hr wait for bags. If this is the a taste of the worlds largest airline, heaven help aviation" +14467,negative,@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew? +14468,positive,"@AmericanAir + +Fantastic support by the Twitter team. I appreciate it. Thanks again." +14470,negative,@AmericanAir that's quite an impressive list of fees! +14471,negative,"@AmericanAir @GolfWithWoody Don't buy it, Woody. They're making it MUCH worse with understaffing, rudeness, and pre-rookie mistakes" +14472,negative,@AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah +14473,negative,"“@AmericanAir: @RussellsWriting Russ, please contact Reservations at 800-433-7300 for reFlight Booking Problems options.” Good luck with that!" +14474,negative,@AmericanAir flight was Cancelled Flightled can you guys help? +14475,negative,"@AmericanAir Changed flight from BNA to 2/20 ahead of weather. Slammed me with cost diff because ""no weather advisory.""Really!" +14476,negative,"@AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR" +14477,negative,@AmericanAir an hour at baggage carousel and still no luggage?? Nail in the coffin. +14478,positive,@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️ +14479,negative,@AmericanAir Can't get thru by phone to use a credit that's about to expire! #frustrated #aa.com +14481,positive,"@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital." +14482,negative,@AmericanAir now down to only one agent helping a stagnant line of almost 100 customers. Super. +14483,negative,@AmericanAir The bad weather wasn't a surprise! You should have double/triple staff on hand to handle calls. Way to treat your customers. +14484,negative,"@AmericanAir after all, the plane didn’t land in identical or worse) conditions at GRK according to METARs." +14485,negative,@AmericanAir flight Cancelled Flighted out of LAX for tomorrow due to connection in DFW. Help please? we can go out of orange or burbank +14486,negative,"@AmericanAir first the pilot, then the catering..." +14487,negative,".@AmericanAir Also, not the reservations team's fault. Bad top-down decision. I feel bad for the reservations AND social media teams." +14488,negative,@AmericanAir I would like a refund for this flight. They delayed the flight 5 times. I feel like you're making fun of us. +14489,negative,@AmericanAir @TheNateK I submitted a complaint via that link in Dec. & followed up in Jan. NEVER HEARD BACK! #badcustomerservice +14490,positive,"@americanair Greatest Newark Gate Agents ever: David Deane, Norma Sedholm and Luz Calderon just made me feel like a king. #AmericanAirlines" +14491,negative,"@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?" +14492,negative,"@AmericanAir The point of the pic: If your reps struggle with the merger this much, imagine how it is for the public! http://t.co/hQdB5IRuVg" +14493,negative,@AmericanAir flight was 2488 out of EWR STOP AT DALLAS THEN TO LA. I need to be in la tonight! +14494,negative,@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight. +14495,negative,@AmericanAir wasn't able to get on hold. Your system kept kicking me to the main menu. +14496,negative,@americanair Seattle check-in. 1 desk servicing full service line. 2 desks servicing priority. Full srvc wait 30+ minutes. Customer svc fail +14497,negative,@AmericanAir hey! Tried calling customer service and was told there's a 2 hour wait. This has been for the past 4 hours. Thanks! You suck! +14498,negative,@AmericanAir since we are leaving tomorrow to miami can you do one thing right and deliver the bags to the airport? +14499,negative,@AmericanAir but have been yet to receive assistance from one of your agents in securing a new connection. Many will now miss work tomorrow. +14500,negative,@AmericanAir @cheerUPDATES So you're saying the call center is understaffed? +14503,negative,"@AmericanAir @naomi_cooper Are you out of your mind, AA? What is the point of this Twitter acct? Form letters in 140 characters or less?" +14504,negative,@AmericanAir many have missed connections already b/c of delayed flight which will finally board soon +14506,negative,@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!! +14507,negative,"@AmericanAir i dont believe it, it has been impossible for your agents to get an update from the delivery company since yesterday at 11 am" +14508,negative,@AmericanAir yet there are plenty of available AA agents at gates nearby who say they are unable to help customers from our flight. +14509,negative,"@AmericanAir @BDinDallas The personal touch you're known for, AA. Other cool perks: blaming understaffing on weather. And 3 hr hold times." +14510,negative,"@AmericanAir been waiting in line for over an hour in San Antonio, barely moved & only two agents. 30 in front of me & at least 40 behind." +14511,positive,@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe. Thanks for the help! +14512,negative,@AmericanAir. You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops. +14513,negative,@AmericanAir ....I am on attempt #6 and hour #10 of calling and being put on hold. Not feeling confident that I will ever get through... +14514,negative,"@AmericanAir bought a ticket on @SouthwestAir. After two days, your ""team"" couldn't share the data needed to get me to my next meeting." +14515,negative,@AmericanAir thanks for the response. I know it's not your fault... But Im in ORD in T5 and hungry if you want to stop by ✈️✌️ +14516,negative,@AmericanAir cut it. Put me on a flt tomorrow. +14517,negative,@AmericanAir nah u boofin u dont talk like any humans i know. Respond like u actually have a brain. And again i dont want customer relations +14518,negative,@AmericanAir I have no transportation to and going to some other city and getting to NY sometime on Wed?! I'm sorry that's not gonna cut +14519,negative,"@AmericanAir because of you, I am doing the one thing I tried to avoid. Thank you for sending me to baggage claim." +14520,negative,@AmericanAir my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport +14522,negative,@AmericanAir can you help me with a reservation? cant get through on the phone +14523,negative,@AmericanAir ask the 10 people you left behind at Miami airport because you guys could not wait 5 minutes and ... http://t.co/XPM98Igqjn +14524,negative,"@AmericanAir can you do anything to get #AA953 moving? Been almost 24 hrs and hundreds at jfk upset, tired and want to get to BA." +14525,negative,@AmericanAir more of the insane treatment by your customers +14526,negative,@americanair Help! I need to speak to a live agent before I lose my online reservation being held. +14527,negative,"@AmericanAir @_emmaclifford No. At JFK you sort of have to guess things out. It's a small airport, so whatever." +14528,negative,@AmericanAir is this how you let your employees treat your loyal customers? #attackingbabymomma #crazinessintherockies +14529,positive,@AmericanAir Mad love http://t.co/4ojrSDWPkK NYC- +14530,positive,"@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on ""travel size"" toiletries" +14531,negative,"@AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because..." +14532,negative,@AmericanAir missing a full days of work thanks guys +14533,negative,@AmericanAir Trying to find out if flight #340 DFW to HOU is on tonight. Exec platinum desk not calling back and online info not clear. +14534,negative,.@AmericanAir I can't even get on the phone with your reservations team. The system automatically disconnects us. +14535,negative,@AmericanAir Flight Cancelled Flighted and rebooked but agent made a mistake and booked wrong date! Been trying to get through via phone for hours!! +14536,negative,"@AmericanAir @russelneiss No, American. This is simple. How about YOU call HER back with the info for her new flight. Basic customer service" +14537,negative,@AmericanAir I have looked and I was told it was in Guatemala last night. No record of anywhere today. I need my clothing for work tomorrow. +14538,negative,"@AmericanAir Cool, a canned response. Nah, I think I'll keep tweeting at everyone who mentions AA on Twitter. You could DM me, though." +14539,negative,@AmericanAir please fix your mobile and desktop site to allow Canadians to select a passenger when checking in. Thanks. +14540,negative,@AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour... +14541,positive,@AmericanAir You guys did an amazing job today! Know it’s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me! +14542,negative,.@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues! +14543,negative,@AmericanAir should reconsider #usairways acquisition. Flight 1843 AA gold flyers insulted by attendant for hanging jacket! +14544,negative,@AmericanAir You neglected to mention the $200 fee per ticket. I had a medical reason and still have had to jump thru hoops. +14547,positive,Eliza & I cheated on u @AmericanAir with @AirTahitiNui & it was a lovely flight. But we'll be back! Lots! +14548,positive,@AmericanAir I hope you like the photo :) http://t.co/p7fSLuxEGW +14549,negative,"@AmericanAir @sweetmel If weather is bad, wouldn't your folks try extra hard to communicate...or load bags onto flight 1320...or...anything?" +14550,negative,"@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault, not the weather." +14551,negative,"@AmericanAir @CAexhibitions Sorry in, like, a general way? Or sorry that incompetence/understaffing is compounding weather issues?" +14553,negative,"@AmericanAir @tennetexan Too bad there's only, like, 3 people on that team, then. Because this is next level unreal." +14554,negative,"@AmericanAir @marxsterbcow How is this a real life response to a customer service issue? Seriously. Keep trying to call us. Eh, might work." +14555,negative,@AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow +14556,positive,@AmericanAir Thank you.....you do the same!! +14557,negative,@AmericanAir @ActingOutMgmnt Just make sure they remember to load the bags onto the plane. They Cancelled Flight the flight when they forget... +14558,negative,"@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced." +14559,negative,@AmericanAir hey there me again from yesterday im still on hold +14560,negative,@AmericanAir weather is unavoidable. Understaffing is controllable +14561,negative,"@AmericanAir Not only was 5418 Late Flight, but we've been boarded and waiting for over 30min. WTF?" +14562,negative,@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight? +14563,negative,@AmericanAir All flts to JFK Cancelled Flightled Thx to UR agent at SFO Im rebooked on UA. Didn't get name. She was awesome! #twitterhug #shesaidrun +14564,negative,@AmericanAir I know. After an hour I got a live person. It messes up our arrival and car plans at two airports and is costing us more. +14566,negative,"@AmericanAir i was also told by agents my issues ""aren't their prob"" K fine. I get it. But have some compassion 4 others dealing w/this!!!" +14567,negative,@AmericanAir What's the status at DFW? Ticket agent at gate A9 was very rude and unhelpful. +14568,negative,@AmericanAir i was spoken 2 like I'm an idiot and that is not OK!! I don't need to deal w/ that esp after the travel experience I've had +14570,negative,@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin +14571,negative,@AmericanAir I understand weather is not your fault but ur cs reps are atrocious. I am NOT happy nor will I EVR fly w/ u again. +14572,negative,"@AmericanAir When I left Orlando, I was 2nd in line for standby. I land and I'm 4th. 'Priority members get first available seats'. Awesome." +14573,negative,@AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else. +14574,negative,@AmericanAir I DMed you my AA & phone #s & you can't have someone call me? What was the point of your response? You didn't resolve anything! +14575,negative,@AmericanAir don't you guys have an email address? Just put me on the next available flight from ohare +14576,negative,@AmericanAir But Eagle is always Late Flight +14577,negative,@AmericanAir I have never on all my trips on any airline ever nat'l or int'l ever experienced anything like this! +14578,negative,"@AmericanAir your call center won't let me wait on hold, which I would happily do. Am I seriously supposed to just keep calling? Not great" +14579,negative,@AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation +14580,negative,@AmericanAir I'm on flight 1027 tomorrow that got Cancelled Flightled. Need to find an alternative to get to Dallas. Please help. +14581,negative,"@AmericanAir 30 minutes flight from OKC and then make us wait, 30 minutes cause the gate isn't empty. #epicfail #poorplanning" +14582,negative,"@AmericanAir seems like queue times are very high, in Q waiting for an agent 4 almost an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr" +14583,negative,"@AmericanAir Nah, just horrible dining options outside of club. Luckily Manuel in the Admirals can make a Bloody Mary." +14585,negative,"@AmericanAir no hold times, just disconnections. There is no excuse for that" +14586,negative,".@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same." +14587,negative,@AmericanAir I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks. +14589,negative,@AmericanAir I've been trying for 4 hours to get hold of someone. +14590,positive,@AmericanAir thank you for quick responses. #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there +14591,negative,@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes? +14592,negative,"@AmericanAir beyond frustrated with no call back from auto hold or whatever you call it. Entered my number at 11:30 CST, still no call 2:26" +14593,negative,@AmericanAir ahhhh your silence is golden now. This tops it all. Anyone get fired? +14594,negative,@AmericanAir Hey AA - can you help with an itinerary for a plat custy? Stuck in PVR and phones aren't working +14595,negative,@AmericanAir @ShannonBloom Where's my DM? Where's my voucher? Who's paying my $70 cab and my $50 car back to JFK tomorrow? +14596,negative,@AmericanAir we've been on hold for hours. +14597,negative,@AmericanAir @Stone9956 Do you dislike delays when they're caused by YOUR crew forgetting to load bags & lazy pilot wanting duty day to end? +14599,negative,@AmericanAir @travisamex It's not the weather. It's also gross incompetence. Understaffing. Crew forgetting to load bags. Don't duck truth. +14601,negative,@AmericanAir .....and they waited 5 hours in a stuffy plane until they could get off then 7 more hrs to get their luggage #AmericanAirlines +14603,negative,@AmericanAir my flight out of TYR tomorrow was Cancelled Flighted due to weather. How long until a rebook? +14604,negative,@AmericanAir Has AA Flight 296 from San Antonio to Dallas been Cancelled Flighted? +14605,negative,@AmericanAir trying to book a flight on hold- can't get through to a representative on the phone- Advice? +14606,negative,@AmericanAir Cancelled Flights flights arbitrarily on same itinerary. Weekend ruined for no good reason! No crew = missed Monday am mtg. +14608,negative,@AmericanAir my flight was Cancelled Flightled from Laguardia to Louisville Ky and i am stuck at the airport. Do you guys compensate for this? +14609,negative,"@AmericanAir & if that wasn't enough, your staff have been so rude & ignored passengers,don't think that should be accepted whatever reason" +14610,negative,@AmericanAir I understand the weather issue but you can't expect passengers to wait 24 hours inside airports for whatever reason. Outrageous +14612,negative,@AmericanAir a friend is having flight Cancelled Flightlations out of LAX to CMH on Feb 23. Anyway to help her? 800 number has been no help +14613,negative,"@AmericanAir I used the ""call back"" feature with an operator regarding my flight, got a call 2 hours Late Flightr and got hung up on. #pleasehelp" +14614,negative,"@AmericanAir I need to be at work tomorrow at 8am, therefore that doesn't help. Direct message faster than calling 800 number? #Backwards" +14615,negative,@AmericanAir ugh Dump us in dfw w/no luggage then Cancelled Flight our flight 3 more times. Sat arrival now Tue? +14616,negative,"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Then puts me on way earlier flight I might miss now. Thanks AA!" +14617,positive,@AmericanAir DMing you now! Big thanks. +14618,negative,@AmericanAir 3078 is overweight so you pull 2 dozen passengers off? Why not luggage? Seriously? +14619,positive,@AmericanAir I love your company and your staff is amazing. They just made an uncomfortable situation comfortable +14620,negative,@AmericanAir I wait 2+ hrs for CS to call me back re why flt is cxld/protection & they hang up the minute I answer on 1st ring? +14621,negative,"@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?" +14622,negative,I just need a place to sleep when I land without accommodations in PLS @AmericanAir! +14623,positive,@AmericanAir Love the new planes for the JFK-LAX run. Maybe one day I will be on one where the amenities all function. #NoCharge #Ever +14624,negative,"@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer." +14625,positive,@AmericanAir Flight 236 was great. Fantastic cabin crew. A+ landing. #thankyou #JFK http://t.co/dRW08djHAI +14626,negative,@AmericanAir Flight 953 NYC-Buenos Aires has been delay since yesterday at 10PM. Is going to take off at 3.30PM now? Give us answers! +14627,negative,"@AmericanAir Flight Cancelled Flightled, can't go home until tomorrow. I could use dinner and a play, @AmericanAir! It's my first time in NYC." +14628,positive,"Thank you. “@AmericanAir: @jlhalldc Customer Relations will review your concerns and contact you back directly, John.”" +14629,negative,@AmericanAir How do I change my flight if the phone system keeps telling me that the representatives are busy? +14630,positive,@AmericanAir Thanks! He is. +14631,negative,@AmericanAir thx for nothing on getting us out of the country and back to US. Broken plane? Come on. Get another one. +14633,negative,"@AmericanAir my flight was Cancelled Flightled, leaving tomorrow morning. Auto rebooked for a Tuesday night flight but need to arrive Monday." +14634,negative,@AmericanAir right on cue with the delays👌 +14635,positive,@AmericanAir thank you we got on a different flight to Chicago. +14636,negative,@AmericanAir leaving over 20 minutes Late Flight. No warnings or communication until we were 15 minutes Late Flight. That's called shitty customer svc +14638,negative,"@AmericanAir you have my money, you change my flight, and don't answer your phones! Any other suggestions so I can make my commitment??"