Lead, promote and implement cultural change and a customer focused culture within a work area and agency Oversee and prepare a range of written material including business cases, Cabinet submissions, Senate Estimate submissions, Ministerial and agency briefs, and corporate documentation Manage policy change to ensure a high level of customer service Oversee the development of business plans and strategies and deliver on aims and objectives Undertake strategic planning for longer term delivery of services Develop and manage a responsive, efficient and affective service delivery process or outcome Oversee quality assurance practices and risk assessment Ensure continuity of service across a region and/or nationally Manage contracts and procurement functions within a section or business area Negotiate resource and budget allocations Oversee and manage recruitment and staffing processes Manage program inputs to achieve outcomes in an effective and efficient manner and initiate and contribute to appropriate responses Liaise, consult and negotiate with other Government, industry and community groups on a range of more complex policy issues Actively contribute to the development of the agency’s strategic policy initiatives Plan, implement, monitor and evaluate policy initiatives, including strategic policy development for the agency Facilitate and manage policy initiative changes including engagement with Cabinet processes of intelligence products in line with required standards Provide advice on more complex regulatory issues Establish standards for proof, validation or evidence Lead and manage processes in more complex and sensitive cases Develop complex briefs that will be relied upon by a decision maker Prepare and review research proposals, including those with national scope Oversee and prepare high level technical/professional reports, including journal articles and other professional publications Liaise with relevant professional bodies and associations Liaise and engage with other internal or external professionals to exchange views, seek advice and ensure positive outcomes Provide expert professional and specialist services Represent and advocate the agency’s position in a professional or specialist context Maintain professional knowledge and continue to develop knowledge and expertise in relation to professional skills Develop and deliver education services in area of expertise Review draft procedural or technical manuals or guidelines Lead and deliver projects of a technical or specialised nature, including specialist laboratory and field work Identify and manage specialist related risk, in the context of more complex activities and issues
Manage and implement cultural and procedural change with a customer focused culture within work area Prepare complex and/or sensitive correspondence and corporate documentation, reports, submissions, proposal papers and notes Provide expert program, service or policy interpretation to ensure a high level of customer service Contribute to the development of business plans and marketing strategies Undertake risk assessment and risk management activities Ensure continuity of service delivery across a region or program Manage a range of procurement functions Undertake contract management functions Manage recruitment and staffing processes, including the preparation of selection reports Coordinate strategic planning for longer-term project initiatives and program management Coordinate program activities Manage, deliver and monitor projects that may have an agency wide impact Develop, plan and manage training programs Review and clear briefs develop policy and provide advice to senior management Oversee, maintain and analyse policy initiatives that incorporate a broad understanding of the policy environment Work to implement policy driven change across the agency Facilitate policy initiatives changes Engage with Cabinet and processes Provide significant and detailed advice on regulatory issues Establish information for proof, validation or evidence Oversee the preparation of documents such as financial investigations and litigation Manage legal processes in complex cases Prepare briefing material and analytical reports operational or service oriented matters Liaise with relevant professional bodies and associations Liaise, engage and collaborate with other internal or external professionals to resolve assessments, complete assessments or make referrals and ensure positive outcomes Independently provide professional services on more complex issues Represent the agency in a professional or specialist context Maintain professional knowledge and continue to develop knowledge and expertise in relation to professional skills Develop and deliver education services in area of expertise Prepare and review draft procedural or technical manuals and guidelines Manage and deliver projects of a technical or specialised nature Undertake and lead technical laboratory or field work Identify, manage and report on specialist related risk
Monitor the quality of products and processes and adjust as necessary Assist in contract management and administration Assist in and support staffing processes Assist in project management and coordination activities Undertake and manage moderately complex projects under the direction of higher classification levels Contribute to the delivery of training programs Co-ordinate the allocation and submission of briefs briefing papers for higher classification levels Assist with and draft the preparation of procedural or technical manuals and guidelines Draft information packages and other communications products Undertake more complex installations and maintenance of technical equipment Use analytical instruments and equipment Development of ongoing operation of maintenance programs Develop innovative processes for technologically advanced equipment where significant training and development are required Assist in developing, implementing and evaluating marketing and communication strategies Perform advanced trade/manufacturing specialist activities Use complex computer controlled machinery
Service Delivery Program and Project Management Policy Regulatory Functions Professional/Technical Functions at this level may: Investigate and manage routine cases and cases referred upwards from staff Research and review decisions with regard to routine cases and manage moderately complex cases with the assistance of staff at higher classification levels Undertake assessments and liaise with other internal or external professionals to complete assessments or make referrals Understand, respond and resolve customer enquiries Advise customers in relation to rights and obligations Provide front of house support, meet and greet customers and direct customers to the most appropriate service channel Assess and use judgement to determine customer requirements and entitlements and where appropriate refer and link them to relevant government or community services Assist with data gathering activities to obtain customer feedback Record and pass on customer feedback to relevant channels Interview customers Roles at this level may: Perform basic research and analysis and manipulate data to enable accurate reporting Undertake co-ordination of straightforward tendering processes Assist team members to keep abreast of legislative changes and changes in programs Perform database searches and contribute to statistical reports on relevant program activities Monitor budgets, report on expenditure and reconcile payments Approve or certify payments, entitlement and forms of expenditure with appropriate delegation Assist in the delivery of projects under the direction of higher classification levels Roles at this level may: Prepare draft policy documentation for review by senior staff replies to straightforward and less complex policy queries Liaise with internal and external stakeholders in relation to policy development Roles at this level may: Check adherence with relevant legislation through legislative research direction, coordinate information for quality audits Investigate straightforward matters and provide assistance to investigators on moderately complex matters Undertake interviews to obtain information to support investigations Provide advice and education to stakeholders and colleagues on straightforward regulatory and compliance matters Roles at this level may: Provide advice based on professional knowledge; interpret and apply professional documentation and produce a report of findings Interpret and apply professional documentation and produce a report on findings Develop data gathering and management procedures and tools Gather and analyse evidence and data and document and analyse results Undertake moderately complex technical or activities associated with trials, test, measurements etc Manipulate and present data to contribute to the development of reports Contribute to the implementation of systems improvement initiatives Liaise with internal and external professionals to complete assessments or make referrals Undertake activities to develop knowledge and expertise in relation to professional skills Install, repair and maintain, test, modify, commission and/or fault find on complex machinery and equipment