Linking Service Information paper outlining DoHA’s approach to development and implementation of the Linking Service by March 2014 Information sharing Tender evaluation for the Contact Centre Request for Tender A representative from NACA to provide input to Healthdirect’s evaluation process for the Contact Centre Request for Tender Input 8 March (face to face meeting) Item/s Description Outcome DoHA is seeking Draft High Level Contact Centre Design (HealthDirect) Seeking advice on the key elements of the High Level Contact Centre Design (HealthDirect), including: Policies and procedures. The governance model. The operational manual. Minimum training standards and/ or competencies for call centre staff. An evaluation approach. Advice Website (HealthDirect) Seeking input on: Testing, refinement and endorsement of design concepts. Branding concepts. Website content, editorial & guide. Development of the information framework. Input Central Client Record Seeking advice on the: Draft privacy impact statement and policies. Conceptual and logical designs. Security and confidentiality provisions. Advice Access to the Gateway for people from Culturally and Linguistically Diverse (CALD) Backgrounds Seeking advice on the revised CALD strategy, incorporating previous advice from the Advisory Group. Advice Service Charter DoHA to provide the final version of the Service Charter - for information. Information sharing Integrating Assessment into the Gateway Project plan for the Assessment Framework and Tool field trials – for information. Information sharing Communication Plan and Seeking input on: Input
Stakeholder Engagement Strategy The comprehensiveness of stakeholder lists and initial communication plan. The breadth of the stakeholder engagement strategy. Timing of engagement and communication mechanisms. Any other communication issues the department should consider. 10 April (face to face meeting) Item/s Description Outcome DoHA is seeking Gateway Implementation Plan Seeking advice on: Elements of the Implementation Plan that may need further consideration. Any implementation issues that have not been addressed. Advice Gateway Access Strategy for People with Special Needs Seeking input on: Effective mechanisms/approaches to address special needs. Gaps in the draft strategy and/or additional considerations. Input Catalogue of Services Seeking advice on the populated Catalogue of Services specifically around: Comprehensiveness and appropriateness. Identification of any gaps. Advice Integrating assessment into the Gateway Seeking input on scope of the Operational Guideline Requirements for Aged Care Assessments. Status update on the trials for the Assessment Framework and Tool Input / Information sharing 8 May (face to face meeting)
Item/s Description Outcome DoHA is seeking My Aged Care Website (HealthDirect) Seeking input on: Website useability, functionality, content and design. The information management strategy. Readiness for launch. Input Final High Level Contact Centre Design (HealthDirect) For information – final version of the High Level Contact Centre Design Information sharing Gateway Access Strategy for People with Special For information - version of the Gateway Access Strategy for People with Special Needs, incorporating advice from the Advisory Group. Information sharing Linking Service Seeking input on the Linking Service model options. Carer Support Centres Final Report from the Request for Quote for the Provision of Evidence Based Research on Carer Needs and Support Services to inform development of Carer Support Centres. Information sharing Integrating assessment into the Gateway Update on the field trials for the Assessment Framework and Tool Information sharing 6 June (face to face meeting) Item/s Description Outcome DoHA is seeking Linkages to related work across the aged care reforms and impact/s on Gateway Seeking input on the potential impact of related work in the aged care reform space on Gateway, for example, the outcomes of the residential care consumer directed care trials. Input Carer Support Centres Seeking input on the business and service delivery model for the Carer Support Centres in relation to the Gateway model. Input My Aged Care website (HealthDirect) Final design concepts. Information sharing