Functional Requirements Matrix Functionality Delivered Through: (indicate with 'X') Effort Complexity (indicate with 'X') Offeror Narrative and Response Req. # Implementation Area Requirement Description Base Config Custom Not Supported or Recommended High Medium Low Attendance Tracking. The system must all check-in and check-out transactions, transaction corrections, manual claims and adjustments for any child and must accurately process provider payments based on payment calculation determinants. AT 1 Attendance Tracking The system must enable provider attendance and payment calculations to be made daily, weekly, monthly or for any period specified. AT 2 Attendance Tracking The system must enable a person with the appropriate authorization to withhold, deduct or prorate deductions across a specified time period. AT 3 Attendance Tracking The system must enable an authorized person with appropriate access to authorize or deny transactions on identifying information, verification of the available days, provider status and/or authorization status. AT 4 Attendance Tracking The system must track attendance data to the second. AT 5 Attendance Tracking The system must be able to track attendance data entered for a date in the past. AT 6 Attendance Tracking The system must collect and retain a history of all attendance transaction data for a minimum of seven (7) years. AT 7 Attendance Tracking The system must display an error message when an attempt is made to check in/out a child who is already checked in/out. AT 8 Attendance Tracking The system must compute the total number of hours and minutes that the child was in care, with the ability to summarize by any selected time period. AT 9 Attendance Tracking The system must alert and deny the user when an attempt is made to admit a child during an unauthorized time period or at an unauthorized program. AT 10 Attendance Tracking The system must track multiple check-in and checkout times per child per day as entered by the caretaker AT 11 Attendance Tracking The system must the case number and child number for each child AT 12 Attendance Tracking The system must child-specific copayments due to the provider
Measurement Interval Normal business Collected monthly beginning upon implementation, Weekly, Report Monthly Measurement Tool Defined by Contractor Contractor Fee Credit Amount $500.00 per percentage below the requirement, per month. General Administrative Functions Definition Routine Hosting functions that are required to meet the State’s requirements. Function Service Measure Performance Target Required SLA Performance % Green Yellow Red Set Up/Modify User ID Response Time 1–5 User IDs 6–10 Users IDs >10 User IDs 2 business days 3 business days per agreed-upon time >97.0% >=95% <95% Notification of outage to ODJFS representative or designee and Contractor Help Desk Response Time 10 minutes of discovery (i.e., immediate notification) via and/or email 100% >=95% <95% Notification of outage to ODJFS representative or designee and Contractor Help Desk Response Time 2 hours of discovery via e- mail 100% >=95% <95% Formula Number of requests or outages completed within Performance Target / of all requests (outages) occurring during Measurement Interval Measurement Interval Measure Weekly; Report Monthly Measurement Tool Contractor incident tracking System Contractor Fee Credit Amount $500.00 per occurrence. Backup and Restore Definition Contractor must implement and maintain backup and restoration capabilities for all data, applications and component configurations. Contractor must perform incremental backups, full backups and full archive backups according to the Backup Schedule presented below. Recovery procedures must be capable of restoring service delivery for failed data, applications and component configurations according to the Services Level Restoration (SLA) listed below. Backup Type Frequency Storage Location Retention Measure SLA Performance % Red