employers’ liability for compensation employers’ obligation to be covered against liability for compensation and damages under a WorkCover insurance policy management of compensation claims by WorkCover injury management, emphasising rehabilitation of workers particularly for return to work. It is intended that WorkCover will: maintain a balance between: providing the best possible benefits and return to work programs for injured workers, and ensuring the lowest possible sustainable premiums for employers ensure that injured workers or dependants are treated fairly provide for employers and injured workers to participate in effective return to work programs provide flexible insurance arrangements suited to the particular needs of industry. Nature and scope of activities during 2015–2016 Goal Key business initiative Strategies Customer/ stakeholder Business initiative 1 – WorkCover’s 2020 Vision: Design and implement new approaches to how we deliver services to our customers including claims management and premium collection Engage with customers and stakeholders Continue to work with employers to prevent and better manage injuries Achieve optimal outcomes for injured workers (including Recover at Work and Return to Work programs) Deliver communication and education to customers Further develop and streamline customer experience through the use of technology Financial Business initiative 2 – Competitive impacts: Implement a new premium model and tailored solutions, including flexible insurance arrangements suited to the particular needs of industry, and respond to changes in the external environment to maintain a financially viable scheme. Appropriately price and collect premium to cover costs Monitor claim numbers, trends and costs and implement strategies to optimise claim outcomes Monitor and implement Government policy – including the reinstatement of common law rights for injured workers Retain/attract customers for the benefit of the Fund Focus on employer and injured worker compliance Manage and monitor the investment strategy to maximise investment returns People Business initiative 3 – Leadership: Build WorkCover’s leadership capability and practices to support our customer focused business model. Ensure ongoing capability and capacity, through ongoing investment in our people, including development of our leadership and technical competencies Maintain a zero harm at work culture and continuously educate/reinforce occupational health and safety and early return to work practices Continue with the WorkCover employee engagement program Financial and non-financial performance targets
Summary of requirement Annual report reference Letter of compliance A letter of compliance from the accountable officer or statutory body to the relevant Minister Welcome Accessibility Table of contents Contents Glossary Glossary Public availability Welcome Interpreter service statement Welcome Copyright notice Welcome Information licensing Welcome General information Introductory information About WorkCover Agency role and main functions About WorkCover Operating environment and CEO report Non-financial performance Government’s objectives for the community Chair and CEO report Agency objectives and performance indicators Highlights Agency service areas and service standards Highlights Financial performance Summary of financial performance Financial performance Governance – management and structure Organisational structure About WorkCover Leadership Executive management Executive team Government bodies (statutory bodies and other entities) Financial performance Public Sector Ethics Act 1994 Ethics, compliance, and risk management Governance – risk management and accountability Risk management Ethics, compliance, and risk management Audit committee Corporate governance Internal audit Ethics, compliance, and risk management Information systems and recordkeeping Corporate governance Governance – resources Workforce planning and performance Engaged people Open data Consultancies Corporate governance Overseas travel Corporate governance Financial statements Certification of financial statements Actuarial certificate on net outstanding claim liabilities Certificate of WorkCover Queensland Independent Auditor’s Report Independent Auditor’s Report