HSP Orientation Curriculum Framework CORE TOPIC KEY OUTCOMES ACHIEVEMENT STANDARDS 1. Settlement Services* Indicative content: Orientation to services (e.g. shops, school, postal services) Healthcare services (e.g. Medicare, Health Care Card) Migrant resource centres Social services (e.g. Centrelink, TIS) Community services (e.g. library, community gardens) Emergency services (what, when and how to use them) Participants are there are a number of government and services available to them. Participants are aware they need to make appointments in order to access most services. Participants know which services to go to for different needs. Participants know that a free interpreting service is available to them. Participants know they and their families are eligible to have up to 10 specified personal documents translated into English within the first two years of their eligible visa grant date or arrival in Australia (whichever is later). Participants know why it is important to be punctual for appointments, and the consequences of being late. Participants can independently make an appointment with the appropriate service (e.g. with Centrelink or a doctor) by using the telephone or in person (with or without the use of an interpreter). In order to successfully complete the Settlement Services topic, participants should have: attended Orientation sessions offered for Settlement Services completed self-assessment of their achievement against the Key Outcomes participated in the discussions and activities around Settlement Services as they apply to them demonstrated an understanding of key information and terminology in the area of Settlement Services demonstrated an ability, individually or as part of a family group, to independently complete key tasks in this topic, e.g. making an appointment, using the Translating and Interpreting Service (TIS). *Settlement Services Orientation should commence upon the Client’s arrival to Australia CORE TOPIC KEY OUTCOMES ACHIEVEMENT STANDARDS 2. Housing Indicative content: Types of homes, areas, costs, public housing Participants are their first accommodation is usually temporary, and they are usually responsible for locating more permanent rental accommodation. In to successfully complete the Housing topic, participants should have: attended Orientation sessions offered for Housing
Rental application process (newspaper, internet, real estate agents etc.) Signing a lease, bonds and condition reports penalties for breaking lease, rental inspections) Tenancy information (paying rent, rights and responsibilities, where to get legal advice) Connecting (and disconnecting) utilities Looking after your home and staying safe (cleaning, property maintenance, garden maintenance, rubbish and recycling, water conservation practices, damage, locks and keys, fire alarms, what to do in the event of a fire, including having an evacuation plan, gas etc.) Getting on with your neighbours (e.g. noise, keeping pets) Ending a lease, changing your address Participants know how to locate rental accommodation through a variety of sources. Participants know their tenancy obligations, including property maintenance. Participants know that landlords also have obligations, including property maintenance. Participants know the importance of changing address with essential agencies when moving house. Participants know the fire risks in the home and how to respond to them. Participants can complete tenancy application processes (with assistance from support agencies if necessary). Participants can connect household utilities (with assistance from support agencies if necessary). completed self-assessment of their achievement against the Key Outcomes participated in discussions about housing and tenancy issues as they apply to them demonstrated an understanding of key information and terminology in the area of housing and tenancy demonstrated an ability, individually or as part of a family group, to independently complete components of the rental process. CORE KEY OUTCOMES ACHIEVEMENT STANDARDS 3. Transport Indicative content: Public transport (purchasing tickets, transport routes, timetables etc.) Driving related laws (seatbelts and child safety seats, driving without a licence, driving while suspended, exceeding the speed limit, driving while talking Participants are they will initially be reliant on public transport and that options vary in different locations. Participants know the most efficient public transport routes to get them to shopping, educational institutions, services and community events. Participants know they must learn Australian road rules and undertake In order to successfully complete the Transport topic, participants should have: attended Orientation sessions offered for Transport completed self-assessment of their achievement against the Key Outcomes
CORE TOPIC KEY OUTCOMES ACHIEVEMENT STANDARDS 4. Health Indicative content: Healthcare system (Medicare and private health insurance, e-Health, public and private hospitals, GPs and referrals to specialists etc.) Role of GPs and refugee health services Importance of using professional, National Accreditation Authority for Translators and Interpreters (NAATI) accredited interpreters for sensitive and complex matters, such as medical appointments, legal matters such as domestic violence or sexual assault situations Understanding Australian medical terms (bulk billing, scheduled fee, the ‘gap’, ‘over the counter’ and prescription medicine etc.) Medications and pharmacies/chemists Immunisation Maternity and early childhood healthcare Men’s and health Sexual health Adolescent health Mental health and counselling Living a healthy lifestyle (healthy eating, exercise, leisure, avoiding smoking and excessive alcohol consumption, food hygiene, food storage and use-by the sun and skin cancer) Participants are aware they are required to complete health checks upon arrival in Australia. Participants are aware that health services in Australia treat physical and mental health conditions. Participants know the different functions of Health Care and Medicare cards. Participants know which services different healthcare providers provide, e.g. hospital emergency departments, GPs and counselling services. Participants know how health services are charged in Australia, including bulk billing. Participants know children must be immunised before they can attend school. Participants can locate and make use of the appropriate health services (with the support of interpreters, family or support agencies if necessary). In order to successfully complete the Health topic, participants should have: attended Orientation sessions offered for Health completed their own of their achievement against the Key Outcomes participated in discussions around issues in Health as they apply to them demonstrated an understanding of key information and terminology in the area of Health demonstrated an ability, individually or as part of a family group, to independently complete basic activities that support their health and wellbeing. assessment
5. Money Indicative content: Shopping (price tags, bargaining, value of basic items, second-hand etc.) Credit and debt (credit cards, mobile phone and internet contracts, loans, ‘loan sharks’, interest rates and terms) Insurance (life, house contents, car, health etc.) Consumer rights (warranties, receipts, refunds, sales people, door knockers and telephone sales people etc.) Sales gimmicks (buy-2-get-1-free, sales and discounts, telemarketers etc.) Income management and household budgeting (rent, bills, saving, food, clothes, transport, medical, leisure, other expenses etc.) How to pay bills (post office, mail, telephone etc.) Availability of financial counsellors and Centrepay Banking (opening a bank account, ATMs and PINs, phone banking, internet banking, direct debit, EFTPOS etc.) Participants are of the differences in the cost of living in Australia compared to their previous experiences, e.g. housing, utilities, food, transport, clothing. Participants are aware there are different kinds of shopping outlets, some of which offer the opportunity to reduce household expenditure, e.g. budget supermarkets. Participants know what weekly income is projected to be in the initial stages of settlement. Participants know what their projected outgoings are expected to be in the initial stages of settlement. Participants can develop a household budget based on their current income and expenditure. Participants can access their money, including using an automatic teller machine (ATM), and use it to shop and pay bills without assistance. In to successfully complete the Money topic, participants should have: attended Orientation sessions offered for Money completed their own of their achievement against the Key Outcomes participated in discussions around issues in Money as they apply to them demonstrated an understanding of key information and terminology in the area of Money demonstrated an ability, individually or as part of a family group, to independently complete the tasks of accessing money to meet budgeted requirements. CORE KEY OUTCOMES ACHIEVEMENT STANDARDS 6. Education Indicative content: Learning English (AMEP) Participants are aware that educational opportunities are available for all ages and for all levels through a range of recreational, vocational and In order to successfully complete the Education topic, participants should have: assessment
and qualifications Training and pathways to gain Australian qualifications Planning about how to reach employment goals and fulfill aspirations of work (part-time, casual work, shift work, work experience and volunteering etc.) Getting paid (wages, payroll deductions, superannuation, cash-in-hand jobs, taxation etc.) Looking for work (jobactive/Centrelink, local employment programs, newspaper, internet, notices in shop windows, word of mouth etc.) Preparation for and attending a job interview, resumes and references Working conditions, worker’s rights, opportunity, WHS and worker’s compensation, uniforms, safety clothing Workplace expectations (how to behave, (punctuality, productivity, good work ethic, English language etc.) Notifying Centrelink of earnings and changes to circumstances Participants are aware there are different pathways to preferred jobs, including volunteering and starting out in lower skilled positions. Participants know there are a number of employment services to assist in finding work or planning new careers or business enterprises. (When relevant to their circumstances) participants can develop a job resume and complete a job application process. attended Orientation sessions offered for Employment completed their own of their achievement against the Key Outcomes for Employment participated in discussions around issues of Employment demonstrated an understanding of key information for locating employment opportunities demonstrated an ability, individually or as part of a family to pursue and plan for the pursuit of employment opportunities. CORE TOPIC KEY OUTCOMES ACHIEVEMENT STANDARDS 8. Australian Law Participants are all people are equal under the law in Australia. In to successfully complete the Australian Law topic, assessment