2016.2994302.25102 Appr. Yr.: 2016 CAN: 2994302 O Funded: $25,665.00 Delivery: 09/02/2016 Delivery Location Code: AOA AOA Administration on One Massachusetts Ave. Suite 4100 Washington DC 20201 US Amount: $27,174.00 Accounting Info: bject 25102 2016.2994301.25102 Appr. Yr.: 2016 CAN: 2994301 O Funded: $27,174.00 bject 2000 National Center on Law and Elder Rights (NCLER) - Option Year 1 Amount: $1,047,588.16(Option Line Item) 0.00 3000 National Center on Law and Elder Rights (NCLER) - Option Year 2 Amount: $1,074,076.29(Option Line Item) 0.00 4000 National Center on Law and Rights (NCLER) - Option Year 3 Amount: $1,101,335.02(Option Line Item) 0.00 5000 National Center on Law and Elder Rights (NCLER) - Option Year 4 Amount: $1,129,352.62(Option Line Item) 0.00 NSN 7540-01-152-8067 OPTIONAL FORM 336 (4-86) Sponsored by GSA
Quality Measures Task Performance Objectives Performance Standard Schedule Method of Surveillance/ QAE Incentives/ Disincentives Justice in Aging will ensure all formal and informal written Deliverables are provided on time and meet quality standards. Deliverables are provided to the COR as required on or before the established due date; are comprehensive, coherent and accurate; are well researched and encompass all As indicated in the Project Work Plan. Random review by the COR no less than once a quarter. Consistent satisfaction with work product may favorably impact schedules for future deliverables following contractor suggestions that might benefit the contractor in workload management, staffing, etc. Task Performance Objectives Performance Standard Schedule Method of Surveillance/ QAE Incentives/ Disincentives appropriate variables; articulate clear conclusions and/or recommendations, if appropriate; are written and formatted to the appropriate audience, and; reflect Government guidance on the submittals or draft(s).
Justice in Aging will provide Monthly Status Reports via teleconference or in-person meeting and Biannual Status Reports in writing. Reports accurately reflect due progress towards goals and all issues requiring resolution or otherwise may impact the success of the project; include other metrics as determined by the COR, and; are comprehensive and timely. To be determined with the COR. 100% COR Review. OUTCOME #1 Justice in Aging will support the leadership, knowledge and systems capacity of states, legal services providers, area agencies on aging, ADRCs, and other organizations serving older Increase by 5% per year the number of unduplicated legal professionals and advocates in the field of law and aging receiving Legal Training and Case Consultation. 90% of aging/disabilities and legal professionals and Justice in Aging will develop an electronic system for tracking and reporting the number of professionals receiving services from the NCLER. Customer Feedback: COR will review reports on number of professionals served and survey data from Evaluation Surveys. Customer Feedback: Consistent total satisfaction with work product may favorably impact schedules for future deliverables following contractor suggestions that might benefit the contractor in workload management, staffing, etc. Less than total completion may result Task Performance Objectives Performance Standard Schedule Method of Surveillance/ QAE Incentives/ Disincentives
persons in order to enhance the quality, cost effectiveness, and accessibility of legal assistance and elder rights program to serve older persons. (Objective 3, Legal Training, Objective 4, Case Consultations). advocates in the field of law and aging receiving Legal Training and Case Consultation and responding to evaluative tools will rate the quality of assistance provided as good to excellent. 90% of professionals and advocates in the field of law and aging receiving Legal Training and Case Consultation, and responding to evaluative tools will agree or strongly agree that the assistance provided contributed to the successful resolution of a specific legal issue. Justice in Aging will develop a Trainings Evaluation Survey that will be sent by the NCLER to all training attendees after the provision of the trainings. JIA will also develop a Case Consultation Evaluation Survey that will be sent by the NCLER to all recipients of case consultation services once a quarter. On a quarterly basis, Justice in Aging will compile analyze data on trainings, case consultations, and technical assistance. The data compiled will come from the tracking system and the surveys. The data will be shared with the COR will reach out to customers to request more information about performance. Random Review: COR will request attendance and evaluation data for particular trainings in increased expectations for the future years or a written report explaining why numbers were not reached.
Task Performance Objectives Performance Standard Schedule Method of Surveillance/ QAE Incentives/ Disincentives COR every 6 months. OUTCOME #2 Justice in Aging will support demonstration projects designed to expand or improve the delivery of legal assistance and elder rights protections to older persons with social or economic needs. (Objective 5, Technical Assistance on Legal Services Development). Justice in Aging will provide Legal Training and Case Consultation to aging/disability and/or legal services staff of at least 7 organization involved in Model Approaches demonstration projects per project year. Justice in Aging will provide the Legal training and Case Consultation services throughout the duration of the contract, ensuring at least 7 organizations involved in Approaches (MA) access the resources per year. Justice in Aging will include information on the number of MA projects served in the regular reports provided per Objective #1. Customer Feedback: COR will review reports on number of MA projects served and survey data from Evaluation Surveys. Random Review: The COR will request an update from Justice in Aging randomly, throughout the year on the status of the MA assistance. Consistent satisfaction with work product may favorably impact schedules for future deliverables following contractor suggestions that might benefit the contractor in workload management, staffing, etc. Less than total completion may result in increased expectations for the future years or a written report explaining why numbers were not reached. OUTCOME #3 Justice in Aging will support the leadership, knowledge and systems capacity of states, legal services Maintain full documentation of Technical Assistance provided to states, AAAs, and legal providers, including the recipients of Justice in Aging will provide technical assistance throughout the duration of the contract, Customer Feedback: Survey data from Annual Evaluation Survey. Consistent total satisfaction with work product may favorably impact schedules for future deliverables following contractor suggestions that might benefit the contractor in workload
Task Performance Objectives Performance Standard Schedule Method of Surveillance/ QAE Incentives/ Disincentives documentation system and the surveys. OUTCOME #4 Justice in will support demonstration projects designed to expand or improve the delivery of legal assistance and elder rights protections to older persons with social or economic needs. (Objective 5, Technical Assistance on Legal Services Development). Provide technical assistance to at least seven (7) organizations involved in the Model Approaches demonstration grants each project year. Justice in Aging will provide the Legal training and Case Consultation services throughout the duration of the contract, ensuring at least 7 organizations involved in Model Approaches (MA) access the resources per year. Justice in will include information on the number of MA projects served in the regular reports provided per Objective #1. Customer Feedback: COR will review reports on number of MA projects served and survey data from Evaluation Surveys. Random Review: The COR will request an update from Justice in Aging randomly, throughout the year on the status of the MA assistance. Consistent total satisfaction with work product may favorably impact schedules for future deliverables following contractor suggestions that might benefit the contractor in workload management, staffing, etc. Less than total completion may result in increased expectations for the future years or a written report explaining why numbers were not reached
Technical Assistance on Legal Data Collection and Reporting). the recipients of technical assistance, subject matter of technical assistance provided, and the results of technical assistance provided. Assist at five (5) states in the development and implementation legal data collection and reporting systems each project year. 90% of and legal services professionals/advoc ates responding to evaluative tools will rate the quality and usefulness of technical assistance provided as good to excellent. 90% of aging and legal services professionals/advoc ates responding to evaluative tools will agree or strongly agree that the technical assistance provided contributed to the successful completion of legal needs assessments, legal services required number of states receive assistance. Justice in will develop a system for documenting TA provided. The system will include tracking of the number of states receiving services under each delivery system subject matter. Justice in Aging will develop a Legal Services Development TA Evaluation Survey that will be sent from the to those receiving LSD TA each quarter. On a quarterly basis, Justice in Aging will compile analyze data on TA provided. The data compiled will management, staffing, etc. Less than total completion may result in increased expectations for the future years or a written report explaining why numbers were not reached. Consistent inability to complete may result in changes to staffing/subcontracting of these activities