GQI (Lot X, Contractor Y) = The GQI is calculated over the quality indicators defined in all processes (i.e. CMP, OP and DP). The GQI value is re-calculated every month by the contractor, as part of the reporting obligations, since contract signature, or over the last 12 months (whichever period is shorter). The minimum global acceptable quality value is the weighted average of the "minimum acceptable values" (i.e. MAV) of individual quality indicators, i.e.: GQI min (Lot X, Contractor Y) = (Σ(MAV*weight)/Σ(weight)) Example (in LOT1): For the indicator "CMP-1", MAV = 1.00 and weight = 4 For the indicator "CMP-5", MAV = 0.90 and weight = 2 The following sections define what happens in case the minimum global acceptable quality value is not met by the contractor, both during and after contract phase-in. Service performance levels for Contract Management Process (CMP process)-ALL LOTS Quality indicator Quality indicator measurement Minimum acceptable Weight Immediate action / Comments CMP-1 Number of meeting minutes sent within the deadlines / number of contract follow-up meetings 90% 4 The AGENCY can impose liquidated damages of 300 eur per day of delay in the delivery of the minutes of contract follow-up meetings CMP-2 Conformance of monthly reports Number of conform reports / Total number of reports 90% 5 The AGENCY can impose liquidated damages of 500 eur per monthly report found to be non-conform CMP-3 Delays for processing timesheets (Number of paper based or electronic timesheets duly completed for month "M-1" before the fourth working day of month "M")/(Total number of paper based or electronic timesheets due for month "M-1") 95% 10 The AGENCY can impose liquidated damages of 50 eur per day of for a timesheet
CMP-2 Conformance of monthly reports Number of conform reports / Total number of reports 90% 5 The AGENCY can impose liquidated damages of 500€ per monthly report found to be CMP-3 Delays for processing timesheets (Number of paper based or electronic timesheets duly completed for month "M-1" before the fourth working day of month "M")/(Total number of paper based or electronic timesheets due for month "M-1") 95% 10 The AGENCY can impose liquidated damages of 50€ per day of delay for a timesheet CMP-4 Invoicing accuracy (Number of correct invoices received)/(Total number of invoices received) 100% 10 The AGENCY can claim liquidated damages of 1.000€ per incorrect invoice submitted to the AGENCY in the period 1 October – 31 December of any calendar year. CMP-5 Invoicing delay (an invoice will be considered delayed if received by the requesting entity more than 15 workings days after contractor being notified that all timesheets for work during the invoicing period have been approved by the requesting entity (T&M and PTM)/ after signature of Task Acceptance Form by the Requesting entity's OVA (FP) / after signature of the Certificate of Conformity by the Requesting entity's OVA (QTM) (Number of invoices received)/(Total number of invoices due) 90% 4 The AGENCY can impose liquidated damages of 500€ per delayed invoice
REQUEST Time & Means (TM) Title of the service: Request Form ID …………………. Framework Contract N° ……………..……. Lot N° …………….. Contractor: …………….. Contact person: ………….. Phone n°: …………….. email: ………………….. Description of required service (reference to attached Technical Annex): Subject: ……………………………………… General requirements / information: ……………………………………………………………………… Profile: …………………. N° of days: .… Normal or level … with specific expertise in ……………………….. Profile: …………………. N° of days: .… Normal or level … with specific expertise in ……………………….. Expected start date: …………….. Place of delivery: ………………… (Budapest) Y/N date : …………….. (dd/mm/yy) Proposal date (candidate list date) : …………….. (dd/mm/yy) AGENCY: …………….. Contact person: …………….. Signature: …………….. Phone n°: …………….. email :…………………. Date: …………….. We wish to remind you that this Request Form does not constitute any firm order until such time as a contractual document, signed by the AGENCY, has been received by you.
EXTENSION FORM Quoted Time & Means (QTM) Extension of Specific Contract Nr: ……… Extension Nr (1, 2, 3 etc.): ……… Framework Contract N°: ……… Lot N°: ……… Initial Request ID: ……… Contractor: ……………………. Contact Phone n°:…………….. FAX n°:………………. Email: ………………… Description of the extension Contents: Profile(s): Profile/Activity: ….……………..…… .....…….. Days: ….. Profile/Activity: ….……………..…… .....…….. Days: ….. Profile/Activity: ….……………..…… expertise/level: .....…….. Days: ….. To specify : - New technical annex (in line with the initial request) or - The terms are those specified in the initial request form and are therefore not subject to modification. Send your offer before : ………. AGENCY: ………………………….. Contact person: ……………….. Signature: ……………………… Phone n°: …………………… Date (dd/mm/yy): ………….. We wish to remind you that an acceptance does not constitute any firm order until such time as a contractual document, signed by the AGENCY, has been received by you.
PROPOSAL ACCEPTANCE / Request Form ID …………….. Framework Contract N° …………….. Lot N° …………….. Your proposal reference …………….. To Contractor: ………………………. Contact person: ………………… n°: …………….. Email:…………………… Your offer is Accepted and will be used for the establishment of a Specific Contract (for a T&M mention the name and the number of days) Comments: Please send your formal offer before …………… Refused, for following reasons (reference to document attached): From AGENCY: ………………………….. Contact person: ……………….. Signature: ……………………… Phone n°: ………………….. Email:……………………….. Date (dd/mm/yy): ………….. We wish to remind you that an offer acceptance does not constitute any firm order until such time as a contractual document, signed by the AGENCY, has been received by you. VALIDATION OF WORK PERFORMED FOR SPECIFIC CONTRACT No xx UNDER FRAMEWORK CONTRACT No 02/2018/OP/EITPROC/LotX