Note: Only the additional requirement as per IAF MD 9:2017 were reviewed for compliance, which are identified in red. (underlined red: new as per MD9:2017) Names Date –initial completion Date first response Date – Second response CB Representative NABCB assessors 1 NABCB assessors 2 (1) (2) (3) (4) (5) CLAUSE No. of ISO 17021: 2015 DESCRIPTION QM/Procedure no./Document no./Format no. with Clause no., where a NABCB AT Review Comments
8 Information requirements 8.1 Public information 8.1.1 The certification body maintain (through publications, electronic media or other means), and make public, without request, in all the geographical in which it operates, information about a) audit processes; b) processes for granting, refusing, maintaining, renewing, suspending, restoring or withdrawing certification or expanding or reducing the scope of certification; c) of management systems and certification schemes in which it operates; d) the use of the certification body’s name and certification mark or logo; e) processes for handling requests for information, complaints and appeals; f ) policy on impartiality. 8.1.2 The certification body provide upon request information about: a) geographical areas in which it operates; b) the status of a given certification; c) the name, related normative document, and geographical location (city and country) for a specific certified client. NOTE 1 In exceptional cases, access to certain information can be limited on the request of the client (e.g. for security reasons).
certification body to determine appropriate action. Such action may include reconfirmation or modification of the audit plan, changes to the audit objectives or audit scope, or termination of the audit. The audit team leader shall report the outcome of the action taken to the certification body. 9.4.3.3 The audit team leader shall review with the client any need for changes to the audit scope which becomes apparent as on-site auditing activities progress and report this to the certification body. 9.4.4 Obtaining and verifying information 9.4.4.1 During the information relevant to the audit objectives, scope and criteria (including information relating to interfaces between functions, activities and processes) shall be obtained by appropriate sampling and verified to become audit evidence. 9.4.4.2 Methods to obtain information include, but are not limited to: a) interviews; b) observation of processes and activities; c) review of documentation and records. 9.4.5 Identifying and recording audit findings MD 9.4.5 Examples of nonconformities are as follows: failure to address applicable requirements for quality management systems (e.g. failure to have a complaint handling or training system) failure to implement applicable requirements for quality management systems
9.7.6 The certification body shall acknowledge receipt of the appeal and shall provide the appellant with progress reports and the result of the appeal. 9.7.7 The decision to be communicated to the appellant shall be made by, or reviewed and approved by, individual(s) not previously involved in the subject of the appeal. 9.7.8 The certification body shall give formal notice to the appellant of the end of the appeals-handling process. 9.8 Complaints 9.8.1 The certification body shall be responsible for all decisions at all levels of the complaints-handling process. 9.8.2 Submission, investigation and decision on complaints shall not result in any discriminatory actions against the complainant. 9.8.3 Upon receipt of a complaint, the certification body shall confirm whether the complaint relates to certification activities that it is responsible for and, if so, shall deal with it. If the complaint relates to a certified client, then examination of the complaint shall consider the effectiveness of the certified management system. 9.8.4 Any valid complaint about a certified client shall also be referred by the certification body to the certified client in question at an appropriate time. 9.8.5 The certification body shall have a documented process to receive, evaluate and make decisions on complaints. This process shall be subject to requirements for confidentiality, as it relates to the complainant and to the subject of the complaint. 9.8.6 The complaints-handling process include at least the following elements and methods: