Projects and Role Group projects Recognition of Prior Learning. Whilst there is no specific instruction or evidence collection documents for all the alternative assessment methods, assessors can record competency in the ‘Other’ section within the ‘Competency Recording Sheet’. Selection of Assessment Methods Each assessor will determine the combination of Assessment Methods to be used to determine Competency for each Competency Unit on a student by student basis. ‘Sufficient’ evidence to support the ‘Pass Competent’/’Not Yet Competent’ decision must be captured. In practice this means a minimum of 2 – 3 Assessment Methods for each candidate for each Competency Element is suggested. At least one method should provide evidence of practical demonstration of competence. The following assessment methods deemed to provide evidence of practical demonstration of competence include: Practical Work Projects Third Party Statement Observation Checklist. Assessing Competency Competency based assessment does not award grades, but simply identifies if the participant has the knowledge, skills and attitudes to undertake the required task to the specified standard. Therefore, when assessing competency, an assessor has two possible results that can be awarded: ‘Pass Competent’ (PC) ‘Not Yet Competent’ (NYC). Pass Competent (PC) If the participant is able to successfully answer or demonstrate what is required, to the expected standards of the performance criteria, they will be deemed as ‘Pass Competent’ (PC). The assessor will a ‘Pass Competent’ (PC) if they feel the participant has the necessary knowledge, skills and attitudes in all assessment tasks for a unit. Not Yet Competent’ (NYC) If the participant is unable to answer or demonstrate competency to the desired standard, they will be deemed to be ‘Not Yet Competent’ (NYC). This does not mean the participant will need to complete all the assessment tasks again. The focus will be on the specific assessment tasks that were not performed to the expected standards. The participant may be required to:
Competency Standard UNIT TITLE: PROVIDE INFORMATION ABOUT IN-HOUSE SERVICES NOMINAL HOURS: 20 UNIT NUMBER: D1.HFO.CL2.11 UNIT DESCRIPTOR: This unit deals with skills and knowledge required to enable the provision on information about in-house services to guests in an accommodation facility ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Obtain information about services Identify sources of information regarding services Identify information about in-house services Prepare a database of information in relation to in-house services Element 2: Share generic information about in-house services Provide verbal information to guests and others Provide printed information to guests Provide electronic information to guests Element 3: Respond to specific requests for information about in-house services Assess the request for information Unit Variables The Unit Variables provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment This unit applies to all industry sectors that provide a range of information about in-house services to guests within the labour divisions of the hotel and travel industries and may include: Front Office Sources of information may be related to: Workplace documents Brochures and promotional material Host enterprise website Product and services inventory senior and experienced colleagues, supervisors, managers and owners house