facility surfaces partitions, doors (both internal and access doors), walls and toilets within the Cleaning Areas shall be disinfected and cleaned using a germicidal detergent on a scheduled basis in accordance with the Cleaning Priority Matrix. manner and frequency which avoids any complaints regarding unpleasant odours within the toilet facilities. shower mats, plumbing fixtures, partitions, doors (both internal and access doors), walls and mirrors to be reasonably free from visible deposits, dirt, streaks, soap scum and unpleasant odours. FMSP to clean all sinks, baths, toilets, urinals, troughs, cisterns, drinking fountains, shower heads, chains and plugs within the toilet facilities in a manner and frequency which: avoids the occurrence of stains, ingrained dirt or heavy build-up of lime scale, dry germ; and/or avoids streak marks and smears. FMSP shall utilise cleaning processes which ensure protection of all surfaces within the toilet facilities at the facilities. 22. Restocking of Toilet Supplies Toilet supplies, including soap for dispensers, paper towels, air freshners, toilet paper and auto-sanitisers etc shall be restocked sufficiently on a scheduled basis in accordance with the Cleaning Schedule. Provide FMSP with details of normal usage patterns. Endeavour to report any stock shortages in respect of toilet supplies to the Help Desk. Toilet supplies in the restrooms or locker rooms to not run out based on normal usage patterns. 3 N/A MAD Working Hours 23. Hygiene Equipment FMSP shall provide hygiene equipment as may be as per schedule in Annexure 6 Ensure all hygiene equipment is maintained to ensure optimal availability. 3 N/A MAD Working Hours 24. “SHE” Bins FMSP to provide “SHE” bins as per Annexure 6 FMSP shall empty “SHE” bins every fortnight 3 N/A MAD Working Hours DEEP CLEANING 25. Deep Cleaning schedule FMSP to submit a deep cleaning schedule for approval within 30 days of appointment SAA to agree to the deep cleaning schedule 3 N/A MAD Working Hours Maintain full records of all inspections, monitoring, and treatments, including areas, chemicals, personnel etc. 26. Deep Cleaning – Basement Provide a quarterly specialised cleaning service for deep cleaning of the basement floor e.g. oil spills on the floor FMSP to deep clean the basement and parking area as per schedule. 3 N/A MAD Working Hours Scheduled cleaning - FMSP to coordinate with SAA so that arrangements
cherry pickers, scaffolding etc.) requirements particularly in respect of regulations about working at heights 44. Reactive cleaning A reactive Cleaning Service be provided within the Cleaning Areas, and cleaning Personnel shall Respond to any ad hoc requests for in scope cleaning services within the Cleaning Areas received by the Help Desk. Ensure that its Personnel comply fully with the Help Desk procedures implemented relating to the logging of cleaning requests. FMSP to carry out reactive cleaning as per helpdesk priority As per Helpdesk assigned priority N/A As per Helpdesk assigned priority Working Hours 45. General cleaning of lounges FMSP will be responsible for the following: Clearing away of all cups and saucers, plates using a tray Clearing away of all papers Clearing and folding away of all newspapers Cleaning of all tops Cleaning of all crockery and cutlery Additional duties might be requested within reason Management of shower facilities usage Stock taking and maintaining Packing of items according to specification Pack back newspapers if relatively unused Pack back magazines Ensure TV off no-one in lounge Clean all computer, fax and Photostat equipment Switch on all lamps each morning, and turning them off in the evening Lights and to be kept clean Fill incident report of breakages and snag items Run errands between lounges Assist passengers with baggage or other requests FMSP to provide cleaning service as per Annexure 5 3 N/A MAD Working Ensure chairs are according to from Design Team; When furniture is to be moved it is to be picked up and not dragged; When tables are to be they are to be picked up and not dragged 46. Newspaper and magazine racks and reading room FMSP responsible for the following: Keep rack stocked with newspapers and magazines; FMSP to stack newspaper and magazine racks as per Annexure 5 3 N/A MAD Working Hours
crockery and cutlery; Ensure snag list daily for items broken or damaged. Computer Screens and Workstations Screen to be cleaned, correct cleaning materials; Ensure computer’s wires to be kept neat; Ensure wires remain untangled; 66. Smoking area FMSP ensure: Ash trays to be continuously cleaned, place a clean ashtray down immediately when removing a dirty ash tray. FMSP to continuously empty and clean ash trays 3 N/A MAD Working Hours 67. General lounge area FMSP shall ensure: Ensure chairs are positioned according to specification from Design Team; When furniture is to be moved it is to be picked up and not dragged; When tables are to be moved they are to be picked up and not dragged; Keep all chairs clean FMSP to ensure that the movable furniture is arranged at all times according to SAA layout 3 N/A MAD Working Hours 68. Glass panels, windows and table tops FMSP shall ensure: All panels to be cleaned with correct glass cleaning agents; To be cleaned daily to ensure no finger prints; All table tops to be cleaned daily; Weekly glass to be removed and table cleaned underneath; - carefully FMSP to keep glazed panels, windows and table tops clean as per Annexure 5 3 N/A MAD Working Hours Windows and glass surfaces are to be free of dust, fingerprints, stains, smudges and markings with a dry streak/smear free finish achieved. Ensure that all staff are fully trained and supervised as per legislative requirements. Ensure that only environmentally friendly chemicals are used. 69. Windows overlooking the runways Weekly scheduled cleaning over and above routine cleaning FMSP to carry out weekly scheduled cleaning 3 N/A MAD Working Hours 70. Steaming of clothes FMSP to steam clothes for passengers. This is to be done within 7 minutes, and place either outside the passenger’s shower door, or personally handed to passenger FMSP to steam clothes for passengers within 7 minutes 3 N/A MAD Working Hours ABLUTIONS AND HYGIENE SERVICES
71. Cleaning and Disinfecting of all ablution Surfaces Sinks, toilets, bowls, urinals, showers, shower mats, plumbing fixtures, partitions, doors (both internal and access doors), walls and toilets within the Cleaning Areas shall be disinfected and cleaned using a germicidal detergent on a scheduled basis in accordance with the Cleaning Priority Matrix. FMSP to clean the toilet facilities in a manner and frequency which avoids any complaints regarding unpleasant odours within the toilet facilities. 3 N/A MAD Working Hours Sinks, toilets, bowls, urinals, showers, shower mats, plumbing fixtures, partitions, doors (both internal and access doors), walls and mirrors to be reasonably free from visible deposits, dirt, streaks, soap scum and unpleasant odours. FMSP to clean all sinks, baths, toilets, urinals, troughs, cisterns, drinking fountains, shower heads, chains and plugs within the toilet facilities in a manner and frequency which: avoids the occurrence of stains, ingrained dirt or heavy build-up of lime scale, dry germ; and/or avoids streak marks and smears. FMSP shall utilise cleaning processes which ensure protection of all surfaces within the toilet facilities at the facilities. 72. Restocking of Toilet Supplies Toilet supplies, including soap for dispensers, towels, air freshners, toilet paper and etc shall be restocked sufficiently on a scheduled basis in accordance with the Cleaning Schedule. Provide FMSP with details of normal usage patterns. Endeavour to report any shortages in respect of toilet supplies to the Help Desk. Toilet supplies in the restrooms or locker rooms to not run out based on normal usage patterns. 3 N/A MAD Working Hours Amenity basket in Cycad and Platinum Lounges to be fully stocked at all times with toothbrush, toothpaste, shavers and shaving cream and shower cap. 73. Shower Facilities FMSP shall ensure: All dispensers in the showers to be filled with correct etc – all the time. Ensure hairdryers are working; Ensure towels placed in shower as per spec; Ensure as soon as a passenger leaves the shower that it is cleaned: Dustbin emptied, Toilet paper folded as per Product specification, to be folded into a small v; Ensure all shower facilities are maintained to ensure optimal availability. 3 N/A MAD Working Hours
Stack towel bins with hand towels; Advise Team Leaders timeously when stock is running low; Pack towels in cupboard, do opening and closing stock; Ensure all dispensers are kept clean of finger prints. 74. “SHE” Bins FMSP to provide “SHE” bins as per Annexure 6 FMSP shall empty “SHE” bins every fortnight 3 N/A MAD Working Hours 75. Stock FMSP to: Control the issuing of all stock items such as toiletries, bathroom linen tec. Implement and maintain stock control system (daily, weekly and monthly) Ensure stock level is maintained FMSP to implement a stock control system which ensures that the required stock level is maintained 3 N/A MAD Working Hours DEEP CLEANING 76. Deep Cleaning schedule FMSP to submit a deep cleaning schedule for approval within 30 days of appointment SAA to agree to the deep cleaning schedule 3 N/A MAD Working Hours Maintain full records of all inspections, monitoring, and treatments, including areas, chemicals, personnel etc. 77. Deep Cleaning - Carpets Provide a specialised cleaning service for deep cleaning of the carpets twice a year FMSP to deep the carpets as per schedule 3 N/A MAD Working Hours 78. Deep Cleaning – Ablutions Provide a specialised cleaning service for deep cleaning of the carpets twice a year FMSP to deep clean ablutions per the schedule 3 N/A MAD Working Hours 79. Deep Cleaning – Upholstery Provide a specialised cleaning Deep for upholstery twice a year FMSP to deep clean the upholstery as per the schedule 3 N/A MAD Working Hours 80. Deep Cleaning – Kitchens and FMSP to deep clean the kitchens and kitchenettes twice a year FMSP to deep clean the kitchen and kitchenettes 3 N/A MAD Working Hours 81. Deep Cleaning - Certificates Provide certificate for deep cleaning within 30 days of the process FMSP to provide certificates of deep cleaning 3 N/A MAD Working Hours Deep Cleaning - Certificates