Minimum of 2 years’ experience working in a similar role Desirable Application and interview Experience of working with vulnerable people in a community setting Essential Application and interview Experience of working effectively in partnership with and liaising with a range of stakeholders. Essential Application and interview Experience of working with confidential information and maintaining its security Essential Application and interview Experience of Risk Assessing, Support planning and working within the context of the SP outcomes framework Essential Application and interview Working unsupervised on own initiative Essential Application and interview Working as a member of a team Essential Application and interview Experience of working directly with homeless people Essential Application and interview Experience of guiding team members to find effective solutions to the challenges they face Desirable Application and interview KNOWLEDGE & SKILLS A working knowledge of the Housing Act Wales and Homelessness prevention Essential Application and interview Able to produce clear, concise and persuasive written reports Essential Application and interview Understanding of how housing related support is delivered in relation to the SP Outcomes Framework Essential Application and interview Ability to effectively coordinate the work of the team. Essential Application and interview Ability to form and develop good working relations with colleagues and service and an understanding of how team dynamics can create effective outcomes Essential Application and interview Able to communicate effectively both, verbal and written, at the appropriate level for the recipient. Essential Application and interview Competent in the use of IT to produce reports and statistical information and to send and receive emails. Essential Application and interview Ability to work with vulnerable people in different situations and settings Essential Application and interview Knowledge of safeguarding legislation and practice Essential Application and interview
Good time management skills and ability to prioritise workloads. Essential Application and interview Knowledge and understanding of the roles of external agencies (Social Services, Health, Housing, other voluntary and statutory organizations). Desirable Application and interview Problem solving and decision making skills Essential Application and interview Ability to work on own initiative and as part of a team Essential Application and interview PERSONAL QUALITIES Commitment to excellent customer service Essential Application and interview Ability to work under pressure and meet deadlines Essential Application and interview Effective liaison and negotiation skills Essential Application and interview Commitment to working in a manner that promotes respect, empowerment and equity. Essential Application and interview Excellent organisational and time management skills Essential Application and interview Ability to have difficult conversations and hold staff to account Essential Application and interview REQUIREMENTS A current and full driving licence and access to car during working hours Essential Application and interview A willingness to work flexibly in response to the needs of those who benefit from the service Essential Application and interview DBS - Enhanced Check Essential Application and interview