Merchandising and retailing This domain includes applications for the managing of merchandising and retail sales operations. A-3.1.4 Marketing and advocacy This domain includes applications that deal with the marketing and advocacy activities of a department. Advocacy includes promotional programs run by government to influence the public’s behaviour, for example, Don’t drink and drive. A-3.2 Product development and marketing This domain includes applications for product development, promotion, distribution, and planning. A-3.2.1 Customer marketing This domain includes applications for customer prospecting, segmentation and campaigns. A-3.2.2 Analytics This domain includes applications for measuring and reporting on marketing efforts, determining market/product/customer profitability, predictive modelling, and product/market/customer optimisation. A-3.2.3 management This domain includes applications for trade promotions, product development management and market research. A-3.2.4 Customer service and support The Customer Service and Support domain encompasses applications that service and support the customer both before and after the customer's purchase of a product or service. A-3.3 Customer service This domain includes applications for non-product customer service and includes functions to cater for customer complaints regarding product or service delivery, problems with shipment, billing, etc. A-3.3.1 Customer support This domain includes applications for product based customer support and includes functions such as product usage support, implementation and problem identification/diagnosis and resolution, and managing onsite support staff. A-3.3.2 Call centre/ Help desk This domain includes applications for managing multiple channels of interaction with internal or external customers for the purpose of providing advice to enquiries and recording problems and complaints. Call centres and help typically include at least a telephone channel. A-3.3.3 Complaints management This domain includes applications for managing complaints from internal or external sources. A-3.3.4 A-4 Science, research and engineering This domain encompasses application functionality that directly supports scientific and engineering processes. Domain Description Number
Rostering This domain includes applications for the creation, administration and management of employee rosters. A-6.4.3 Time and attendance This domain includes applications for the recording, tracking and management of employee working time. It includes applications for dealing with time dissection and the allocation of effort against projects and programs. A-6.4.4 Workforce analytics This domain includes applications for the analysis of the workforce make-up, distributions and requirements. A-6.4.5 Organisational development This domain includes applications for the management of staff development activities. A-6.4.6 Payroll This domain includes applications for the management of employee payroll processing. A-6.4.7 Performance management This domain includes applications for measuring, recording and managing employee performance. A-6.4.8 Compensation planning and strategy This domain includes applications for managing how employees are compensated for their work and strategies associated with obtaining and retaining an appropriate workforce through remuneration. A-6.4.9 Contingent workforce management This domain includes applications for managing those parts of the workforce that are not part of the establishment but are hired and retrenched according to work demands. A-6.4.10 Skills management This domain includes applications for recording who is a JP, who speaks what languages, who has specific skills etc. A-6.4.11 Occupational health and safety management This domain includes applications for Occupational Health and Safety recordkeeping including injury, illness, and first aid tracking as well as assessments of worker exposure to hazards. A-6.4.12 Financial management The Financial Management domain encompasses those applications that can support the financial processes of an organisation. The main functions of the Financial Management domain include: General Ledger Budgeting Costing Receipting Payments A-6.5