Appendix 1. Questionnaire Construct Dimension Questions Strongly disagree Strongly agree Abilities of parties Communication Having a formal/official channel of communication between parties improves the partnership’s performance. COMU2 Frequent communication with the other party (e.g.: via e-mails, phone calls, meetings, among others) has a positive impact on the partnership’s performance. COMU3 Receiving answers to requests or information, within a time window, contributes to the partnership’s performance. Leadership LEAD1 The interchange of information between the leaderships of the public and private sectors is determinant of a partnership’s success. LEAD2 The private party’s ability to coordinate teams is determinant of a partnership’s performance. LEAD3 The public party’s ability to coordinate teams is determinant of a partnership’s performance. Commitment COMI1 The level of engagement is directly related to a partnership’s performance. COMI2 The level of dedication and trust is directly related to a partnership’s performance. COMI3 The involvement of parties is fundamental to the performance of a partnership. COMI4 In the long run, the level of dedication will influence the partnership's level of performance. Project’s quality Contract CONT1 The clarity of a contract’s writing - one which establishes the terms of a partnership – positively affects its performance. CONT2 Standardized contract models contribute to the performance of a partnership. CONT3 The risks, benefits and responsibilities of both parties must be clearly stated for a partnership to perform well. The required contractual documents must be defined before the start of a partnership. Pre-implementation studies PREI1 To perform a risk analysis prior to the start of a partnership, positively affects its performance. PREI2 To perform a feasibility study, prior to the start of a partnership, positively affects its performance. PREI3 To perform a cost-benefit, prior to the start of a partnership, positively affects its performance. Monitoring MONI1 Executing a follow up on planed activities contributes to the performance of a partnership. MONI2 The predictability of the service level guarantees the performance of a partnership. MONI3 The use of KPIs, and other formal and systematic mechanisms of evaluation, contributes to the performance of a partnership. continued
PPP performance Operational gains (Time) TIME1 The partnership increased the predictability of the international trade procedures. TIME2 The partnership made exporting processes faster. TIME3 The partnership made importing processes faster. Financial gains GAIN1 The partnership helped to increase total invoicing (private sector)/revenue collection (public sector). GAIN2 The partnership contributed to reducing transaction costs. GAIN3 The partnership provides greater effectiveness in the use of resources (human, financial and others). Indirect competitive gains INDI1 The partnership brought competitive advantages to the business environment. INDI2 The partnership helped to improve customer service. INDI3 The partnership helped to improve planning. Operational gains (Bureaucracy) BURE1 The partnership contributed to the eventual revision or elaboration of internal processes. BURE2 The partnership helped to reduce the use of printed documents. BURE3 The partnership helped to reduce the total number of documents used. BURE4 The partnership helped to reduce the total number of cargo inspections.