A meeting must take place between the Assessor and the Third Party to explain and demonstrate the use of the Third Party Statement. To complete the Third Party Verification Statement the Assessor must: Insert candidate name Insert name and contact details of the Third Party Tick the box to indicate the relationship of the Party to the candidate Present the partially completed form to the Third Party for them to finalise Collect the completed form from the Third Party Transcribe results/details to Competency Recording Sheet for candidate Forward/file Third Party Statement. The Third Party must: Record their belief regarding candidate ability/competency as either: Pass Competent = Yes Not Yet Competent = No Unsure about whether candidate is competent or not = Not Sure Meet briefly with the assessor to discuss and/or clarify the form. This source of evidence combines with other forms of assessment to assist in determining the ‘Pass Competent’ or ‘Not Yet Competent’ decision for the candidate. A separate Third Party Statement is required for each Competency Unit undertaken by the candidate.
Competency Standard UNIT TITLE: CONDUCT A NIGHT AUDIT NOMINAL 25 UNIT NUMBER: D1.HFO.CL2.06 UNIT DESCRIPTOR: This unit deals with skills and knowledge required to appreciate the role of a night auditor and to undertake reconciliations of transactions and records and the generation of reports within an accommodation property ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Identify the role of a night auditor Describe the activities undertaken by a auditor Describe the responsibilities of a night auditor Locate the position of night auditor within the enterprise Identify the experience required by a auditor Interpret enterprise policies and procedures that apply to the delivery of night auditor functions Identify and explain the role of communication in night auditor activities Element 2: Process internal financial transactions Verify that all relevant financial transactions have been posted Validate transactions and charges that have been posted Unit Variables The Unit Variables provide advice to interpret the and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment This unit applies to all industry sectors that conduct night audits within the labour divisions of the hotel and travel industries and may include: Front Office Activities undertaken by a night auditor might include: Posting, balancing and reconciling internal financial transactions Providing general front office services, including check-in and check-out of guests Dealing with room allocation, account settlement and other specific guest services related to accommodation and rooming requirements Preparing cash for banking Generating internal management reports. Responsibilities of a night auditor will include:
Post charges to guest accounts Reconcile posting of transactions within the areas of responsibility Identify and resolve discrepancies in the posting of internal charges Implement requirements of internal financial systems and controls room status and reconcile variations Secure, record and prepare funds for banking Element 3: Verify occupancy position of the property Check and validate room status Investigate discrepancies in room status Adjust internal records to reflect actual room status Element 4: Contribute to management decisions Prepare management and operational reports Distribute reports internally according to enterprise requirements Monitor and evaluate night auditing duties to provide feedback to management on opportunities for improvement Adhering to internal codes of conduct, policies and procedures Performing front office manager duties during their shift Undertaking auditor functions Assuming leadership during times of emergency at the premises during the night shift Dealing with queries and complaints Organising night staff meetings Liaising with security personnel to ensure the safety and security of guests and property Experience required by a night auditor may be related to: office and reception experience Operation of front office reservation and other electronic systems Accounting, cash handling and cash control procedures Posting of charges and internal protocols relating to validation of charges and their allocation to the correct accounts/folios Staff management and customer/guest contact skills. Enterprise policies and procedures might include: Safety and internal security of guests and property Financial protocols, including internal cash control and external banking procedures Guest relationships Emergency management and protocols during an emergency Guest behaviour Discretionary authorities when dealing with guests and resolving complaints Staff management and discipline Free of charge rooms (FOC) policy.