Overview of institutional services for persons with disabilities (2014) Table 1: Typology of institutions TYPE OF SERVICE SIZE AGE TYPE OF LEVEL OF SUPPORT PROVIDED TYPICAL LENGTH OF AGE OF SERVICE Provincial residential home for adults 30 to over 100 places adult Mixed 24 hour support provided Regional authority (Province) Regional Up to over 50 years Residential home for adults (Wohnheime) 40-100 adult Sensory disability sighted) 24 hour support Daytime support (Johan Wilhelm Klein Haus) Private mixed Mixed lengths of admission (also short term care possible) Over 50 Residential home for older persons with intellectual disabilities 27 thereof 8 single and 19 double rooms people Intellectual disabilities 24 hour support Private Mixed Mixed lengths of admission (assessed according to the needs of the individual) 5-10 years
Part-time assisted housing (Teilzeitbetreutes Wohnen) 2 (Alpha Nova), 8 (Pro Mente) , 11 (Jugend am Werk) Alpha Nova above the age of 15, Pro Mente above the age of 18 Mixed Variable support provided, depending on the residents needs Private Regional mixed lengths of admission (assed according to the needs of the individual varies Residential buildings (Wohnhäuser) 12 (Alpha nova), in 3 groups, 12 (Mosaik), 23 (Caritas Vienna) Any Mixed 24 hour support provided Private Regional mixed lengths of admission (assed according to the needs of the individual varies Training apartment 2 (Alpha Nova) Youth above 15 years and adults Mixed Variable support provided, depending on the residents needs (During day time, on call-duty during the nights) Private Regional 2 to max 3 years varies )
2: data sources Note: As there is no coherent reporting on data and institutions most information was gathered from the homepages of the respective institutions, this was indicated in the footnotes at Table 1. TITLE/ REFERENCE ORGANISATION COLLECTING DATA YEAR OF DATA BY THE DATA METHODOLODY FOR DATA COLLECTION SCOPE OF DATA SCOPE OF DATA Please include: of the survey, data set, study, report, administrative document etc, including full reference with URL if available Name of organisation/ institution that collected the data. Type of organisation e.g. government ministry, local authority, national statistical office academia, NGO Year when data was Time by the data/ Desk research, questionnaire, visits to institutions, design, sampling, administrative data Local area, region, federal state, national for people with mental health for people with for older people, service Service service service
for large) homes etc Austrian Nursing Care Report 2012 (Österreichischer Pflegevorsorgebericht 2012), available at: www.sozialministerium.at/cms Federal Ministry for Labour, Social Affairs and Consumer Protection für Arbeit, Soziales und Government ministry 2013 1 2012 to 31 2012 Data provided by the association of social security providers National Services for people getting care Caritas on topic persons with disabilities – independent living as a goal (Caritas zum Thema Menschen mit Behinderung – selbstbestimmtes Leben als Ziel), available at: (publication is the last listed on this page) Caritas Not clarified Not Data on available services by Caritas National Persons with Children and Youth as care taking relatives (Kinder und Jugendliche als pflegende Angehörige),available at: Commissioned by the Social Ministry für Arbeit, Soziales und conducted by 2012 Not when and Questionnaires, interviews. Participants for the study were gathered through persons known to the researchers, (Lower Austria and Vienna of children as care taking Province
taking care on those children, etc. Cost prognosis on services in care in Austria 2010-2025 (Kostenprognose der Dienstleistungen in der Langzeitpflege in Österreich von 2010 bis 2025), available at: Federal Ministry for Labour, social affairs and consumer protection für Arbeit, Soziales und 2012 2010 to 2025 National Services for all persons in need of care Ombud for Persons with Disabilities Styria – Report 2011-2012 (Anwaltschaft für Menschen mit Behinderung Steiermark, Tätigkeitsbericht 2011-2012), available at: Regional ombud for persons with disabilities (Anwaltschaft für Menschen mit Behinderung Steiermark) 2013 2011 to 2012 Data of their cases dealt with Styria of persons with in Styria. Persons with impairments – results of the micro census additional questions in the 4th quarter 2007 (Menschen mit Beeinträchtigungen – Ergebnisse der Mikrozensus-Zusatzfragen im 4. Quartal 2007), available at: Statistics Austria (Statistik Austria) October 2008 2007 to 2008 Face-to – face interview. The questionnaire was aligned to the „International Classification of Functioning, Disability and Health. The number of persons with (primary physical) National Persons with Austria. Only persons living in
disabilities should be covered, and additionally the assessment of the nature and extend of the impairment and the subjective assessment of the affected persons of their impairments. Alltogether 8.195 persons were randomly selected and two question (1) are you limited in your daily life due to health impairments? 2) do you have these impairments longer than half a year?) were asked to identify persons with long time impairments. were taken into not persons living in Psychiatry Report Styria 2012 (Psychiatriebericht Steiermark 2012), available at: of Styria (Land Steiermark) 2013 2012 Data on psychiatric issues, care, etc. This data was collected and presented by the psychiatric coordination office Styria Styria of persons with
des Landes Steiermark). Representation Net, annual reports (Vertretungsnetz, Jahresberichte), available at: Representation Net (Vertretungsnetz) For each annual report the year Data on services provided by the representation network National Persons with in care homes, persons with a Overview of community-based services for persons with disabilities (2015) Nationwide data on numbers of services operating in the country are not available. Such data is only available either per province or per service provider. Thus, data is collected at the provincial and by the carrier organisations for their reporting obligations. Also research has pointed out the problematic data situation regarding services for persons with disabilities in Austria. Table 3: community-based services for persons with disabilities
Type of service Yes/ No Profile of the users Explanatory information Extent to which support is self-directed If data are available, please specify number of services operating in the country and the number of users Budget Direct / personal budget (cash payment enabling service users to employ Personal budget: Yes, in 5 out of 9 Provinces. No personal budget in Vorarlberg and Tyrol. Care allowance is available in all provinces (federal Typically used by adults (over 18 with physical impairments and impairments of the senses. There is a legal entitlement to care allowance for persons with disabilities. Used by adult persons with all kinds of disabilities. Personal budget is organised differently in the Provinces, which have it. E.g. in Styria the personal budget can be used freely to purchase services offered by different providers. In Carinthia it is only available for personal assistance. The Viennese Municipality offers a care allowance supplement fund for using personal assistance Eligibility criteria in Styria are: at least 18 years old, Styria: Users can freely decide on what to spend the money. A maximum of 1,600 annual hours is granted, in exceptional cases this maximal amount can be exceeded. The annual hours are multiplied with an hourly rate of € 24.20. The personal budget is paid in advance every three months. In February 2015, 457,821 Persons received the care allowance as a direct payment.. based
continuous care needs of at least 65 hours per month. Personal (typically through cash the purpose of which is to pay for any needed) Yes, it is implemented in the whole country at provincial level. The rules on personal assistance differ from province to province. Different types of personal assistance are available for different target groups (students, employees, the elderly). The general target group are persons with all kinds of disability, living in their own household and receiving no other community based services (exception being mobile nursing care) Personal assistance in the working space is within federal competence. There is a guideline by the Federal Ministry of Labour, Social Affairs and Consumer Protection. Personal assistance in all other aspects of life (education, mobility, leisure time) is in the competence of the provinces. These services are available across the country. General eligibility criteria are: main legal residence in the province of application, Austrian/EU/EEA citizenship, a certain degree of care needs (usually demanding at least 180 monthly hours of care and an extraordinary care effort) independent from the type of disability, living in the own household Personal assistance is self-directed regarding providing support, determination of activities for which support is needed, how the budget for services and supports is used, choice of types of equipment and adaptations to meet the needs. The staff and replacement staff is provided in some cases and recruited by the individuals using the services in other cases. In the Provinces of Vienna, Burgenland and Lower Austria, there additionally exists an employer-model of personal assistance. Here, the service user recruits the staff and decides on their earnings In 2013, 136,410 persons received mobile care services (including personal assistance). (Austria, Federal Ministry for Labour, Social Affairs and Consumer Protection (2014), 2013, available at:
scale services in the – such as group homes, protected homes, family type etc.) called supervised flat-sharing community (betreute work living). Bedridden persons and persons who are unable to live alone are not the target group. Additionally, persons with sensory disabilities are explicitly excluded in some Provinces, such as Styria. services on demand. Care staff is available in the frame of a permanent on-call management. Concrete provisions, such as a maximum of inhabitants in full or partly assistant living vary with the provinces and the service providers. Eligible persons are adults (18 years and older), who are able to carry out personal care and household tasks (partly assisted living) or not (full assisted living). The users have to pay for their subsistence (rent and livelihood) and receive welfare-support for the care services. Residential services are funded by the Provinces and provided support. Type of equipment and adaptations to meet their needs is assessed by professionals together with users. The choice of activities for which support is needed is limited to/directed by the kind and on the grade of disability. The users determine how their care allowance (Pflegegeld) is used for their subsistence. The kind of care work provided is by the care needs of the users. Care work is in partly assistant living. which is supported by the social welfare excluded). 4,523 Persons with disabilities received residential care in Upper Austria (including full assisted living and partly assisted living), further 3,219 persons were earmarked for this. This is a fulfillment of demand rate of 58,4%.
by private organizations. Mobile Dienste In-home (home help, home care service) (home help consists of with tasks, such as shopping, cleaning, cooking, etc. services include Yes, across the country. Adults with intellectual and psychosocial and physical disabilities, who are able to live independently but need punctual support. These services are available across the country in all regions. In-home services are carried out through visits; there is no long term support or attendance. The district authority is responsible for the administration of these services and they are funded by the provinces and the municipalities. In-home services are usually provided by independent charitable associations, such as the Caritas or the Hilfswerk. The contribution of the receivers is graded according to their income (care-allowance and personal budget included). Service is available to all persons with disabilities, including carers and children The kind of service used is determined by the kind and level of care needs. This is assessed by experts (qualified nurses) in cooperation with the service users. The staff of the service providers is obligated to inform the service users about all services provided and to discuss these services with the users. In 2013, 136,410 persons received mobile care services in Austria help). In Upper Austria in 2013, 1,374 persons with disabilities received mobile care services and 1,462 were earmarked for these services. This is a rate of 48.4% fulfilment of demand.
with daily routine tasks such as getting up, dressing, bathing and washing or taking with disabilities and it is based on assessed needs. Budgets are means-tested. Usually these services are available from Monday to Saturday from early morning (6am) to late evening (9pm). Some organizations offer these services also on Saturday others do not. Some organizations have a maximum of service hours used, others do not. und Day care centres (service provided during set periods of Yes, sheltered workshops and daily structure services are available Adults and juveniles after compulsory education with all kinds of mental disabilities and also those, who have a guardian. Sheltered workshops: Persons with mental disabilities work in sheltered workshops and receive pocket money for their work. They usually engage in creative or technical work. Daily structure: Day-time care for persons with more severe mental disabilities offers them daily structure. The principle of voluntariness is applied in these services. The parents or the guardian of the disabled person are involved into all decisions regarding the usage of these services, they apply for. The disabled person can control the concrete measures e.g. kind of In 2013, 6,669 persons used day care centres nationwide. (Austria, Federal Ministry for Labour, Social Affairs and Consumer Protection (2014),
the day; includes support, meals and some aspects of personal care, as well as social and cultural activities) across the country. Both types of daily services are available nationwide in cities and in rural areas. Eligible are persons with mental disabilities (also those who have a solicitor), who have main residence in the Province of application and are either Austrian or EU/EEA citizens. Eligible persons must be unable to live alone (not even with support). Services are provided by NGOs and funded by the Provinces. Service users have to pay a means tested contribution for these services. work (creative or production work). 2013, available at: In 2013, in Upper Austria 765 persons with disabilities used protected work services. The number remains constantly almost the same (2010: 724, 2011: 713, 2012: 792). Furthermore, in 2013 5.212 persons with disabilities used
sheltered workshops in Upper Austria, at the same time 1.508 persons were earmarked, which is a 77.6% fulfilment of demand rate. Family support / Respite care (provides supports to carers in their caring role and allows Yes, family support and respite care is provided. In-home family relief services are offered by some Provinces (Styria, Salzburg, Tyrol, Vorarlberg). Other Persons with all kinds of disabilities living with their caring relatives (primary target group) Caring relatives of persons with disabilities (secondary target group). The hours of respite care are provided in a limited manner. E.g. in Styria respite care is provided up to an amount of 600 hours per year and 50 hours per month. Service dates are according to demand. Generally, these services are available all time. Family support services are available in urban and rural areas. Particularly the family carers can decide about the services used, e.g. dates of use. The users decide on concrete activities. According to § 21 Federal Care Allowance Act (Bundespflegegeldgesetz) close relatives of persons in need of care can get financial subsidies out of the funding pot for persons with disabilities. Starting from care allowance stage 3 or the In 2013, 2,720 families all over Austria received support from the family aid in crisis situations by the Caritas.
them to have a break, may be formal or informal, and may be provided in the home or out of the home) Provinces, such as Upper Austria offer family support in in-home care services. Eligible are children with mental and physical disabilities up to 15 years. Service providers are NGOs and services are funded by the Provinces. The provinces take over 90% of the users pay 10%. care for minor children, or persons suffering from dementia already from stage 1 this money can be used for organising replacement care, amounting to max. 2.200€ per year. Foster care (where children are placed in the domestic of a family that is Yes, across the country Minors Service provides 24h domestic care and living in the household of the carers. Service available in urban and rural regions Children with and without disabilities, whose parents are unable to care for them The funders and the responsible authorities are the youth welfare offices (Jugendämter) of the municipalities and the The child’s welfare is the most important criteria for every decision in the frame of foster care. Foster children have a say when it comes to the selection of a foster family. Foster families are supervised by a social worker of the youth welfare office. They have a right to contacts with their biological relatives.
not their own) providers are private families. Sometimes an NGO acts as intermediary between the private family and the municipality. Hilfe Informal support (help provided by another person close to the user - family members, relatives and friends - without any official The Caritas organises neighbour help in many rural and urban areas of Austria. Additionally there exist associations, which intermediate the users and providers of volunteer work all over the country. They intermediate all forms of No concrete target group of users. Volunteer visiting and attendance services for the elderly are higher formalised and coordinated by the independent charitable associations. These services offer punctual help either regularly or on demand. They are available across the country. They are provided by private persons, sometimes coordinated by associations. The service users are regarding the use of informal support services. Together with the service provider (the volunteer supporter or family member) they decide on time, kind of service and the person of the service provider. They decide also on the kind of activities. The Federal Ministry of Labour, Social Affairs and Consumer Protection has published two Reports on Volunteer Work, which includes beside general information about the structure of volunteer work in Austria also data on volunteer work generally (not disaggregated
forms of support) volunteer help. by kind of tasks). Peer (provided by with the and the client having equal status, and sharing and in gaining Yes, Independent Living Centres across the country peer support and peer counseling. It is implemented on a project basis.. No concrete target group known. There exist some specific peer support services, such as for persons with MS. The service provides punctual support (duration of meetings 1-1,5 hours) in the sense of counseling. No eligibility criteria are known. Independent Living Centres across the country and the Austrian Association of Persons with Disabilities (Österreichischer Zivilinvalidenverband) offer peer counseling and coaching across the country. It is implemented on a project Projects are funded by the Federal Ministry for Labour, Social Affairs and Consumer Protection. The of peer support and counseling are as regards activities for which support is needed and issues for which counseling is needed. No data available.
and Circles of support (informal group of people close to the user to whom she/he can turn for support) None known, but there exist many self-aid groups across the country including those for persons with different kinds of disabilities and their relatives. It depends on the self-help persons with certain disabilities or disabilities in general; relatives of persons with disabilities or mental illnesses Self-organisation, exist in rural and urban areas, no eligibility criteria, only target groups. Users (participants) are self-directed, participation is voluntary. About 1,700 thematic groups exist all over Austria. The self-aid groups refer to specific physical, psychological or illnesses including addictions. There is no indication on how many of these relate to disability as such. Yes, across the country. Persons and their relatives in crisis situations Service provides different types (email counselling, telephonic counselling, face In the first interview the needs and the potentials of the client are In 2014 1,666 persons as a have been
Crisis and services (various activities aimed at an individual or a family to overcome a difficult situation, for example,: individual and family crisis independent from age or disability. to face counselling, therapeutic counselling, or suicide-prevention). Services are available in urban and rural areas. Eligible are persons and their relatives in acute crisis. The provider are NGOs and services are funded by the Federal government, the Provincial governments, social insurance carriers, workers’ associations, independent charity organisations, trade unions and private donators. discussed. All further services are on an agreement between the user and the provider. counselled and advised personally by the Red Cross Austria. Out of these 1404 for the first time (new clients). 8,861 therapeutic contacts have been carried out, which is a mean of 5.32 contacts per client. Additionally 3,085 persons received telephonic counselling and 284 received counselling. (numbers valid for persons with and
(service provided by trained to help overcome isolation and enable full in the and social life) known. These services can be offered in the frame of informal support services or self-help groups, which exist across the country. Furthermore, independent charity such as the Caritas or the offer volunteer visit and attendance services for isolated persons. disability but also the elderly. services, but mostly offered in the frame of 2 hours per week. Generally, no involvement of public actors. Exception is Vienna: here visit and attendance services are formalised. Funded by the Fonds Soziales Wien and provided by independent charity organisations and NGOs. Users pay a contribution according to their income (maximum: €15.2 per hour). visits, activities, person, who visits.