practicable after the telephone call confirming the Life Support situation. The email from the DNSP to the Retailer must at a minimum include the following information about the Life Support situation: NMI Site address Concession details (if applicable) Life Support Equipment Customer details (if available) Account Holder Name Patient Name The Retailer must send an email to the DNSP acknowledging receipt of the email from the DNSP. The Changes are effective from the time of the telephone call from the DNSP to the Retailer. Also questioned what the word ‘immediately’ means in this clause. The customer would be asked for a medical certificate, so how could participants ‘immediately’ send the notification if they are awaiting the certificate. AEMO stated this would be a commercial process for each business as to when they submit the request (before or after the medical certificate is received). 1.7 2.2.5A Transitional Provision for Customer Details Reconciliation a. In this clause 2.2.5A: 1. ‘Transition Period’ means the period from the effective date of version 2.1 of this Procedure to 14 November 2014 inclusive. 2. ‘New clause 2.2.5’ means the current clause 2.2.5 as set out in version 2.1 of this Procedure. b. During the Transition Period, Participants will continue to undertake Life Support Reconciliation as per bilateral arrangements currently in place between Participants until such time as Participants agree that New Clause 2.2.5 will apply, but no later than 14 November 2014. Agree to delete outdated clause. Noted that there is no obligation on the ENM to carry out a reconciliation – however it could be good practice to do so. 1.8 Disclaimer Purpose – This document has been prepared by the Australian Energy Market Operator Limited (AEMO) for the purpose of complying with clause 7.2A.2(i) 7.17.2(i) of the National Electricity Rules (Rules). Agree with reference updates.
Proposed Changes to B2B Procedure: Service Order Process Item Description Participant Comments 1 PROPOSED CHANGES 1.1 • Update the version number from 2.2 to 2.3 in the document history. • The proposed effective date is 1 December 2017. Update sentence in the ‘document history’ table to reflect both EN and MC minimum changes have been incorporated. 1.2 Introduction This B2B Procedure: Service Order Process (“Procedure”) is approved by AEMO in accordance with clause 7.2A.5(a)(1) 7.17.3 of the National Electricity Rules (“Rules”). This Procedure may only be amended in accordance with clause 7.2A.3 7.17.3 of the Rules. Agree with reference updates. 1.3 1.4 Purpose a. This Procedure defines standard process and transaction data requirements, which apply to Participants in the NEM. This Procedure enable Retailers to request defined services (“Service Orders”) from Service Providers and Embedded Network Managers and to receive confirmation that the work will or will not be undertaken (or attempted) and subsequently that the work has or has not been completed as requested using a consistently understood process and transactions. Agree with update in section 1.4, however clarity is required on the mention and role of ‘Embedded Network Managers’ throughout the document. 1.4 1.7 Application of this Procedure a. As required by clause 7.2A.3.4(i) 7.17.4(i) of the National Electricity Rules, Local Retailers, Market Customers, Distribution Network Service Providers, AEMO, Metering Data Providers, and Metering Providers, and Embedded Network Managers must comply with this Procedure. b. As permitted by clause 7.2A.4(k) 7.17.4(j) of the National Electricity Rules, Local Retailers, Market Customers, and Distribution Network Service Providers, and Embedded Networks may on such terms and conditions as agreed between Agree with updates in section 1.7, however clarity is required on the mention and role of ‘Embedded Network Managers’ throughout the document.
them communicate a B2B Communication on a basis other than as set out in this Procedure, in which case the parties to the agreement need not comply with this Procedure to the extent that the terms and conditions agreed between them are inconsistent with this Procedure. 1.5 2.1.1 Jurisdictional Applicability and Variations a. This Procedure applies to Service Orders in respect of all NMIs located in a Participating Jurisdiction excluding: 1. Those with a Metering Installation Type 1 to 4 and 4A where the work requested is a contestable service; or As per the Rules, this Procedure will only apply for type 5 and 6 meters. Stakeholders noted this makes the whole Procedure invalid. AEMO to note this in the recommendation to IEC. 1.6 2.2.1 General Principles d. If a DNSP is the RP MC for the NMI, then the Retailer must send any ServiceOrderRequest to the DNSP. If the DNSP is not the RP MC for the NMI, then the Retailer must send any ServiceOrderRequest to the appropriate Participant responsible for the required service. with updates. 1.7 4. Transactions (Table 4.1 ServiceOrderRequest Transaction Data) with reference updates.
1.4 1.8 Terminology and Definitions References to “DNSP” in this Procedure include Embedded Network Managers in respect of parent connection points and children connection points. AEMO clarified that the reference to ‘parent connection point’ should not be included and participants agreed. Change to reflect child only. Clarity on the use of ‘Embedded Network Manager’ in this clause and throughout document. Suggestion: instead of having one statement at the top of the document saying DNSP includes ENM for child connection points, it would be better to specify in each section of the procedure where it references only DNSP or where it references both DNSP and ENM; as some parts of the procedure don’t apply to ENM (such as like life support obligations). 1.5 Disclaimer Purpose – This document has been prepared by the Australian Energy Market Operator Limited (AEMO) for the purpose of complying with clause 7.2A.2(i) 7.17.2(i) of the National Electricity Rules (Rules). Agree with reference updates.
Other Consultation Related Issues – Technical Guidelines for B2B Procedures Clause Issue/Comment Suggested Solution/Comment Definitions A new ‘super glossary’ has been created for PoC – this has not been mentioned in this Procedure. Include reference to the ‘super glossary’ document in Procedure. Definitions (page 40) The term ‘service provider’ should also include the ENM. Include the ENM in the term. Consultation Related Issues – Technical Delivery Specification Clause Issue/Comment Suggested Solution/Comment Definitions A new glossary’ has been created for PoC – this has not been mentioned in this Procedure. Include reference to the ‘super glossary’ document in Procedure.