Survey family members surveyed Provider satisfaction Provider Satisfaction Survey TBA Survey May collection Received only 2 responses – Need to evaluate in 2013 Domains or Objectives Indicators or Measures Benchmark Specific tool/ measurement/ formula used Timeframe Stats Effectiveness Hopeful HLC Hopeful Survey Question TBA Community Care Behavioral Health (CCBH) statistical data for only 1 year tenured HLC members 2013 Year end Deferred to 2013 Residential Stability Monitoring <1 crisis access in 3mo period for 80%+ clients Assess Emergency on-call logs Year end <1 Recovery orientation QOL inventory (empowerment) TBA Average of the question Year to date 32 program participants scored an overall average of 3 Hope Index TBA Herth Hope November Deferred to 2013 Community integration Participant Satisfaction Survey (engagement, isolation, safety, etc.) TBA Satisfaction surveys #11 A thru D May Collection -19 responses out of 50 participants surveyed 93% overall 73% undecided responses Community integration Participant Satisfaction Survey (engagement, isolation, safety, etc.) TBA Satisfaction surveys #11 A thru D May collection 19 responses out of 50 participants surveyed 93% overall 73% undecided responses QOL inventory (integration) TBA Average score of community question data Current Year to date 32 program participants scored an overall average of 4
Quality of Life QOL inventory (overall) >25% high/very high <25% low/very low Overall tool Current Year to date 1 – Very low, 1- low, 8-high, 20 – average (30 surveys returned from 36 Participants) Health and Wellness HLC PCP Contact >75%/yr Question added to monthly note for HLC members re: PCP contact Year End Deferred for 2013 Wellness talks #/yr to be conducted at annual meeting, Health and Safety meeting. Program sign-up, training sheets, Year end Annual meeting >100 attendees, Psychotropic medication training> 10 staff and family members Walking program Participants (#/yr) and Activity (time/wk) Events -Sq. Hill Walk; Race for the Cure; Autism Race; Epilepsy Race; 2 Summer Waterfront Walks Program end 14 Sq. Hill Walkers; 18 Zoo Walkers; 7 Race for the Cure Walkers; 8 Autism Race Walkers (To date miles, 18 people average - to 87.3 miles per person) Yoga Members (#/wk) Data to be collected by HLC Members Services Unit Coordinator September 2012 January 2013 Deferred for 2013 *reflects a change in the requirements of the ICCD; the word Stability friendly) changed to Hopeful. JEWISH RESIDENTIAL SERVICES CULTURAL COMPETENCE & DIVERSITY PLAN 2012 JRS seeks to maintain an environment which identifies respects and appreciates diversity; and operates effectively in a culturally competent manner.
Shavuot discussion. For residential new hires, a written outline will be provided as a self-study review. list will be maintained. 2. To educate residential staff on cultural diversity. The agency staff will receive at least three hours of training. (video tapes and /or read written materials on Cultural diversity, staff lunches) Program Coordinators Orientation, annual All residential staff completed cultural diversity training. Documented on staff training records. 3. To introduce and educate residential Program Participants to cultural principles and customs. The Program Participants will be offered an opportunity to select and engage in a cultural discussions and/or activities Meeting minutes, calendars and activity logs will be maintained. Program Supervisor, Residential Staff Monthly Program Participants discussed opportunities for monthly activities as reflected on calendars. Activities documented on calendars/ meeting minutes 4. To evaluate the Jewish holiday celebrations held at the clubhouse. Members will be afforded an opportunity to assess activities held to celebrate Jewish holidays. Program Director,Clubhouse staff, Discussions - about how holiday(s) will be observed and celebrated, annually information will be shared with agency QA community. Deferred for 2013 5. To increase cultural sensitivity. Members will be afforded an opportunity to discuss cultural differences. Throughout the year, clubhouse members are introduced to cultural practices/folklore through the use of traditional foods, music, activities, etc. Members, Clubhouse Director, Clubhouse staff, In response to an incident of culturally insensitivity (typically verbal), a community forum discussion will be held. Deferred for 2013