HOUSING JOB DESCRIPTION JOB PURPOSE To provide administrative support to the Asset Planning Team and the Investment team. This will include updating & cleaning the information held on Yorkshire Housing’s Investment planning system and other related systems. This will help ensure that investment decisions can be made based on accurate and representative information. RESPONSIBILITIES Undertake general clerical and office administration duties contributing to the smooth running of the investment team including scanning, photocopying, general filing and other related duties. property surveys from paper forms into a computerised database. Undertake simple data cleaning tasks on information from the database. This means checking data on excel spreadsheets, learning to compare the data from different places and correct the information. This is essential to make sure the data is up to date and accurate. Copy addresses accurately and sort data e.g. alphabetically when required for various reports. Provide a high quality customer focused service to internal and external customers. This means being able to talk in a friendly and polite manner on the phone to people who live in our houses, and also work well with other employees. Produce excel spreadsheets and reports using the various sources of information. This might include learning to format data and different ways of presenting it. Decision making which covers the interpretation of survey form, selection of appropriate attribute in Keystone, data validation and querying survey information, general administration duties and customer queries about work on their homes. Prompt and accurate updating of the property database and correct selection of appropriate description in the database to correspond with information on the survey form.
PERSON SPECIFICATION FOR INVESTMENT DATA APPRENTICE REQUIREMENTS ESSENTIAL DESIRABLE METHOD OF IDENTIFICATION Education/Qualifications Good standard of general education to GSCE Grade C/ Level 4 and above in Maths & English (if these grades haven’t been achieved, completion of these will be required as part of your apprenticeship) Essential Application Form Experience Not necessary as training but previous work experience would be beneficial Desirable Application Form/ Interview Practical and Intellectual Skills Good communication and interpersonal skills Very good number skills Good IT skills – must be familiar with Excel and Microsoft Office Word applications Good attention to detail and accuracy in copying and sorting information Ability to work to deadlines and use own initiative Essential Essential Essential Essential Essential Application Form/ Interview Application Form/Interview /Test Application Form/Test Interview/Test Application Form/ Interview Training Willing to undertake any training required Willing to develop own skills and to complete the relevant training assignments and qualifications Essential Essential Interview Interview Personal Qualities An appreciation of, and commitment to, equality and diversity in all aspects of YH activities A display of many of the relevant behaviours set out in Yorkshire Housing’s ‘Living our Values’ document*. Essential Essential Application Form/ Interview Interview * This document relates to the positive attitude and behaviour expected of employees of the Yorkshire Housing. Short-listed candidates will be sent a copy of the document.