# Procedural Step Timing Method By / From To Linkage 1 Attempt restoration of the Market Operator’s Isolated Market System to the timelines and standards under Agreed Procedure 11 “Market System Operation, Testing, Upgrading and Support” Immediately following determination of a General System Failure - Market Operator Agreed Procedure 11 “Market System Operation, Testing, Upgrading and Support” 2 Notify all impacted Parties of a General System Failure of the Market Operator’s Isolated Market System. Immediately following the missing of one of the deadlines. Market Operator’s website, alert, or Fax Market Operator All impacted Parties 3 Notify all impacted Parties of alternative communication method and any associated timelines. . Within 1 hour of determination of General System Failure Market Operator’s website alert or Fax Market Operator All impacted Parties 4 Invoke internal procedures to switch to alternative communication methods Immediately following receipt of communication method details. - All impacted Parties 5 Notify all impacted Parties of best estimate of when the Market Operator Isolated Market System will become available Following change to best estimate of recovery or at 17:00 hours each day Market Operator’s website, alert or Fax Market Operator All impacted Parties
6 Notify all impacted Parties of restoration of the Market Operator’s Isolated Market System Immediately following restoration of the Market Operator’s Isolated Market System Market Operator’s website, alert or Fax Market Operator All impacted Parties 7 Recommence processing and restore operation to normal timescales and inform all impacted Parties of the changes to the Settlement Calendar as a result of the General System Failure. As soon as reasonably possible following the restoration of the Market Operator’s Isolated Market System Market Operator’s website, alert or Fax Market Operator All impacted Parties 8 Commission an externally audited report in line with Agreed Procedure 11 “Market System Operation, Testing, Upgrading and Support” Within timescales defined in AP11 - Market Operator Agreed Procedure 11 “Market System Operation, Testing, Upgrading and Support” # Procedural Step Timing Method By / From To Linkage 1 Notify impacted Parties of the General Communication Failure using the notification communication method Immediately following determination of a GCF Market Operator’s website, alert Market Operator All impacted Parties 2 Where any questions arise, impacted parties will contact the Market Operator using the notification communication method Emergency Operation’s Telephone, email or fax All impacted Parties Market Operator
3 Announce the “Alternative Communication Method” and, if necessary, update the “Emergency Transaction Timeline” the notification communication method Market Operator’s website, e-mail alert Market Operator All impacted Parties 4 Notify all impacted Parties of best estimate of when the Market Operator Isolated Market System will be available notification communication method. Following change to best estimate of recovery or at each day Market Operator’s website, e-mail alert Market Operator All impacted Parties 5 Notify all impacted Parties of restoration of Communication Channels using Part 4 of the Emergency Communication Form and revoke the Transaction Notification Form. Communicate with impacted Parties using the notification communication method Immediately following restoration of Communication Channels Market Operator’s website, e-mail alert Market Operator All impacted Parties 6 Commission an externally audited report in line with Agreed Procedure 11 “Market System Operation, Testing, Upgrading and Support” Within timescales defined in AP11 - Market Operator Agreed Procedure 11 “Market System Operation, Testing, Upgrading and Support” # Procedural Step Timing Method By / From To Linkage 1 Contact the Market Operator emergency operations number by telephone to inform them that is a Limited Communication Failure which relates to Offer Data for submission to the next scheduled Gate Window Closure. Within one hour of next scheduled Gate Window Closure Telephone Impacted Party Market Operator