Micro Pocket wise Indicative Work Quantities included in the Work Package ( Full List of all Micro Pocket level details for this work package to be given by the ULB in this Table) Work Package No. ______ ( _____ no. of micro pockets) Residential Waste Generated from the Micro pockets included in this work package (Considering 5 members per household): ________Tons per day Total Waste Generated through Street Sweeping & Litter picking : ________Tons per day Residential Area Details Main Roads and Other Public Places – for Sweeping, Litter Picking and Drains Cleaning Sl. No. Ward No Micro Pocket No. No .of No of Waste Generators (Households , petty shops and street vendors End Point of the Micro Pocket with Landmarks Street Sweeping Drains Cleaning Main and Arterial Roads and other Public Places Length (in meters) Shallow Surface Drains Length (in meters) Road Sweeping and Drains Cleaning Schedules Length of the Streets, lanes and Bi lanes (in meters) Length of the shallow surface drains (in meters) (1) (2) (3) (4) (5) (6) (7) (8) (10) (12) (13) (14) (15) 1
Schedule –E Key Performance Indicators and Penalties for Service Failures Key Performance Indicators Field Evidence Service Benchmark Weightage Formula for Levying Damages and Contract Termination Waste Collection and Transportation Coverage Providing collection and transportation service for at 6 out of 7 days is the top priority. 100% primary collection and secondary transportation daily. Non reporting of the transportation vehicles at scheduled time and points, vehicle breakdowns and non service coverage will be noted as major KPI failures. 100% 20% Daily Performance will be recorded and service failure ( deviation from the benchmark levels) will be calculated on monthly basis Formula for levying monthly penalties from the payment of monthly contractor premium Penalty to be levied= (Monthly Contractor Premium X Weightage of the Indicator ) X % of Service Failure Illustration for Failure in Coverage Indicator (Rs. 2,00,000 X 20%) X 10% = Rs. 4,000 Termination Condition:Continuous failure to achieve 80% satisfaction in all the indicators, subsequently for months will result in termination of contract with a notice period of 15 days. Segregated Collection at Pocket Transfer Point and at the Designated Place Collection of the dry and wet in the quantities within the range as per specified by the ULB ( to ensure that the coverage targets are achieved fully) 80% (75% Wet 20% Dry and 5% hazardous ) 20% Dust free and litter free roads, Free flow drains without chocking Sweeping for removal of dust creates clean and aesthetic look to the ULB and is a top priority Manual Collection of Litter at regular intervals and sweeping of pavements, Road margins, Bus Stops, FOBs, Subways and areas where mechanical sweeping is not possible. 80% 10% Citizen Complaints & Resolution Within 24 hours Complaint and redressal reports 90 % 10% Payment of Salary, PF, ESI, Protective Wears and One day Weekly Off Payment receipts 100% 20% Worker and Supervisor Absenteeism 100% attendance of allotted manpower is a priority as there is provision for reserve PHWs 100% 10% Social Audit / IVRS Satisfaction Levels Reports, IVRS reports 90% 10%