10 Choice counseling materials Section IV.C.3.f – Choice Counseling Materials 60 calendar days after contract award 11 Member education plan that addresses member outreach, methods of communication, and ongoing member education. It must address the State’s diversity, interpreter services, alternate communication mechanisms, and provide a list of subcontractors involved in member education Section IV.C.5 – Member Education 60 calendar days after contract award 12 Policies and procedures related to call center staffing, staff training, hours of operations, access and response standards, choice counseling, member enrollment, monitoring of calls, and compliance with all RFP requirements; confidentiality of member information; staffing, including position descriptions; grievances; program integrity; and manual and automated information systems processes Section IV.C.4 – Call Center Requirements; Section IV.D.11 – Confidentiality; Section IV.G.5 – Written Policies, Procedures, and Position Descriptions; Section IV. I.1 – General Requirements; Section IV. J. – Program Integrity; and Section IV.K.6 – System Documentation 60 calendar days after contract award 13 Initial data load specifications and mappings for all data sets Section IV.E.5 – Data Conversion and Data Load 60 calendar days after contract award 14 Final internal quality assurance (QA) plan for monitoring and improving the enrollment process and the services provided to members and the MCOs Section IV.E.3 – QA and Monitoring; Section IV.H – QA and Performance Measures 30 calendar days prior to operations start date 15 System documentation Section IV.K.6 – System Documentation 30 calendar days prior to operations start date 16 Description of configuration management process Section IV.K.9 – Configuration Management 30 calendar days prior to operations start date
17 Weekly status report that discusses the schedule’s status, project activities and accomplishments, risk and issues, resource needs, and stakeholder engagement Section IV.E.1 – Project Work Plan and Implementation Status Reports Close of business (COB) on Monday of each week through transition/ implementation phase 18 Monthly status report that discusses the project’s status, milestones, risks and issues, and external communication activities Section IV.E.1 – Project Work Plan and Implementation Status Reports COB on 10th calendar day of month following reporting month through transition/ implementation phase 19 Post-implementation report that describes hardware, network, software, and operational issues and resolution Section IV.E.8 45 calendar days following the initial enrollment launch 20 Policies and procedures not specified previously Section IV.M – Contract Monitoring 60 calendar days prior to implementation NTRAC Portal Integration Phase Work Product # Work Product RFP Reference Due Date 21 Work plan that addresses NTRAC portal integration process Section IV.E – Transition and Implementation Prior to work beginning 22 Comprehensive test plan to identify, quantify, resolve, and retest defects Section IV.E.3.e – QA and Monitoring Per approved work plan 23 Change management plan that documents the EB’s methodology, approach, and process for change management during the NTRAC portal integration phase Section IV.E.4.c – Change Management Per approved work plan 24 Human resources and staffing plan that addresses EB staffing for the NTRAC portal integration phase of the contract Section IV.G.2.c – Staff Positions Per approved work plan
25 Systems documentation Section IV.K.6 – System Documentation Per approved work plan 26 Data load specifications and mappings for all data sets Section IV.E.5 – Data Conversion and Data Load Per approved work plan 27 Description of configuration management process Section IV.K.9 – Configuration Management Per approved work plan 28 Post-implementation report that describes hardware, network, software, and operational issues and their resolution Section IV.E.8 Per approved work plan 29 Weekly status report that discusses the schedule’s status, project activities and accomplishments, risk and issues, resource needs, and stakeholder engagement Section IV.E.1 – Project Work Plan and Implementation Status Reports Close of business (COB) on Monday of each week through transition/ implementation phase 30 Monthly status report that discusses the project’s status, milestones, risks and issues, and external communication activities Section IV.E.1 – Project Work Plan and Implementation Status Reports COB on 10th calendar day of month following reporting month through transition/ implementation phase Capitation Processing Implementation Phase Work Product # Work Product RFP Reference Due Date 31 Work plan that addresses capitation processing implementation process Section IV.E – Transition and Implementation Prior to work beginning 32 Comprehensive systems test plan to identify, quantify, resolve, and retest defects Section IV.E.3.e – QA and Monitoring Per approved work plan 33 Change management plan that documents the EB’s methodology, Section IV.E.4.c – Change Management Per approved work plan
approach, and process for change management during the capitation processing implementation 34 Human resources and staffing plan that addresses EB staffing for the capitation processing implementation phase of the contract Section IV.G.2.c – Staff Positions Per approved work plan 35 Systems documentation Section IV.K.6 – System Documentation Per approved work plan 36 Data load specifications and mappings for all data sets Section IV.E.5 – Data Conversion and Data Load Per approved work plan 37 Description of configuration management process Section IV.K.9 – Configuration Management Per approved work plan 38 Post-implementation report that describes hardware, network, software, and operational issues and their resolution Section IV.E.8 Per approved work plan 39 Weekly status report that discusses the schedule’s status, project activities and accomplishments, risk and issues, resource needs, and stakeholder engagement Section IV.E.1 – Project Work Plan and Implementation Status Reports Close of business (COB) on Monday of each week through transition/ implementation phase 40 Monthly status report that discusses the project’s status, milestones, and issues, and external communication activities Section IV.E.1 – Project Work Plan and Implementation Status Reports COB on 10th calendar day of month following reporting month through transition/ implementation phase Initial Enrollment Period Work Product # Work Product RFP Reference Due Date