3.4 Technical Specification and Quality Control Requirements L.2.B.1 Quality Control: The offeror shall describe in detail preventative measures to avoid quality and conformance problems, detailing how a corrective action plan will be implemented and monitored if necessary. M.2.B Quality Control: The following element will be considered when evaluating the proposal: The offeror’s plan/process/procedures for preventative measures to avoid quality and conformance problems, detailing how a corrective action plan will be implemented and monitored if necessary. 2.9 Deliver Material On-Site to ALCs L.2.B.1 Quality Control: The offeror shall describe in detail the procedures for inspections for product, packaging, and marking for all items received. M.2.B Quality Control: The following element will be considered when evaluating the proposal: The offeror’s plan/process/procedures used for product, packaging, and marking inspections for all items received. 3.4 Technical Specification and Quality Control Requirements L.2.B.1 Quality Control: The offeror describe in detail the specific compliances to required ISO 9001 or equivalent will be verified by providing certification or appropriate documents demonstrating compliance with required standards for the offeror and all affected subcontractors. M.2.B Quality Control: The following element will be considered when evaluating the proposal: The offeror’s certification showing compliances to required ISO 9001 or equivalent or appropriate documents demonstrating compliance with required standards for the offeror and all affected subcontractors. 3.4 Technical Specification and Quality Control Requirements L.2.B.2 Product Management: The offeror shall demonstrate their capability to identify additional or new sources of supply for the initial SOI. M.2.B Product Management: The following element will be considered when evaluating the proposal: The offeror’s plan/process/procedures to identify additional or new sources of supply for the initial SOI.
1.3 Scope of Work L.2.C.3 Supply Chain Management: The Offeror shall demonstrate the initial warehouse operations, stocking levels by item, and how the offeror will optimize and/or change the locations and level of stock over time. M.2.C Supply Chain Management: The following element will be considered when evaluating the proposal submission: The Offeror’s plan/process/ procedures for identifying and describing the initial warehouse operations, stocking levels by item, and how the offeror will optimize and/or change the locations and level of stock over time. 1.3 Scope of Work AND 1.4 Expected Outcomes L.2.C.3 Supply Chain Management: The Offeror shall demonstrate how they will meet performance requirements for maintenance/production line demands and world-wide deliveries addressing for each the entire integrated supply chain. M.2.C Supply Chain Management: The following element will be considered when evaluating the proposal submission: The Offeror’s plan/process/ procedures to meet performance requirements for maintenance/production line demands and deliveries addressing for each the entire integrated supply chain. 1.3 Scope of Work AND 1.4 Expected Outcomes L.2.C.3 Supply Chain Management: The Offeror shall demonstrate the metrics, procedures and frequency by which the offeror will measure and continuously improve performance under the contract M.2.C Supply Chain Management: The following element will be considered when evaluating the proposal submission: The Offeror’s plan/process/ procedures by which the offeror will measure and continuously improve performance under the contract
1.3 Scope of Work AND 1.4 Expected Outcomes L.2.C.5 Risk/Process Management: The Offeror shall describe their management controls and procedures to ensure seamless integration of subcontracted work and the rationale for distribution of and subcontracted work. M.2.C Risk/Process Management: The following element will be considered when evaluating the proposal submission: The offeror’s plan/process/ procedures to ensure seamless integration of subcontracted work and the rationale for distribution of in-house and subcontracted work. 6 Management Information System L.2.C.5 Supply Chain Management: The Offeror shall define in detail knowledge of a Management Information System (MIS) as defined in Section 6 of the PWS. M.2.C Supply Chain Management: The following element will be considered when evaluating the proposal submission: The offeror’s plan/process/ procedures to establish a Management Information System (MIS) as defined in Section 6 of the PWS. 6 Management Information System L.2.C.5 Supply Chain Management: The Offeror shall define how they will implement data/information sharing. M.2.C Supply Management: The following element will be considered when evaluating the proposal submission: The offeror’s plan/process/ procedures to implement data/information sharing. 1.4 Expected Outcomes AND 5 Performance Metrics L.2.C.5 Supply Chain Management: The Offeror shall accomplish tasks to include acquiring supplies, replenishing bins, and managing stockage levels to achieve 99.5% FPA and 24hr MWT while striving for 100% FPA. Offeror’s should also reference a plan to accomplish an 8hr MWT for certain BSLs. M.2.C Supply Chain Management: The following element will be considered when evaluating the proposal submission: The offeror’s plan/process/ procedures to accomplish tasks to include acquiring supplies, replenishing bins, and managing stockage levels to achieve 99.5% FPA and 24hr MWT while striving for 100% FPA.
4.3 Bins/Bench Stock Storage Units L.2.C.5 Supply Chain Management: The Offeror shall describe their ability to track, store and utilize material in partial quantities resulting from bins that cannot accommodate an entire unit of issue. M.2.C Supply Chain Management: The following element will be considered when evaluating the proposal submission: The offeror’s plan/process/ procedures to track, store and utilize material in partial quantities which may result from bins that cannot accommodate an entire unit of issue. 1.3 Scope of Work AND 1.4 Expected Outcomes AND 8.4 Program Management AND 10 Deliverables L.2.C.5 Risk/Process Management: The Offeror shall demonstrate their customer service support to include: 1. Responsibilities of the offeror’s Customer Service Representative(s) 2. How the offeror will monitor customer support and customer satisfaction at the maintenance/production lines and at the ordering activity level 3. Response and resolution procedures and policies regarding customer problems and returns. 4. Plan for providing technical support to customers, including the titles and qualification for the representative(s) that will be providing this support. The offeror should indicate how frequently its Customer Service Representative(s) would visit customers at the maintenance/production lines and ordering activities. M.2.C Risk/Process Management: The following element will be considered when evaluating the proposal submission: The offeror’s plan/process/ procedures to provide Customer Service Support to include: 1. Clear identification of the responsibilities of the offeror’s Customer Service Representative(s). 2. A clear description of how the offeror will monitor customer support and customer satisfaction at the maintenance/production lines and at the ordering activity level 3. Defined response and resolution procedures and policies regarding customer problems and returns. 4. A clear, detailed, and realistic plan/process/procedure for providing technical support to customers, including the titles and qualification for the representative(s) that will be providing this support. The offeror should