Standards: [ ] Guidance Note: see Clause 11 (Standards and Quality) and the definition of Standards in Call Off Schedule 1 (Definitions). Specify any particular standards that should apply to this Call Off Contract, including those which relate to the Cyber Essentials Scheme. Service Levels/Service Credits: Not applied Not applicable. Critical Service Failure: Not applied Not applicable. Performance Monitoring: Not applied Not applicable. Period for providing Rectification Plan: [In Clause 39.2.1(a) of the Call Off Terms] [OR] [The period of ten (10) Working Days in Clause 39.2.1(a) shall be amended to [ ]] Guidance Note: see Clause 39.2.1(a) (Rectification Plan Process). Confirm the maximum default period within which the Supplier should provide the Customer with a draft Rectification Plan when the Customer instructs the Supplier to follow the Rectification Plan Process. Key Personnel: [ ] Guidance Note: see Clause 27 (Key Personnel). Include any Key Personnel (and their Key Roles). Relevant Convictions (Clause 28.2 of the Call Off Terms): Guidance Note: see Clause 28.2 (Relevant Convictions) and the
[ ] definition of “Relevant Convictions” in Call Off Schedule 1 (Definitions). Specify any particular Relevant Conviction(s) that should apply to this Call Off Contract. PAYMENT Call Off Contract Charges (including any applicable discount(s), but excluding VAT): In Annex 1 of Call Off Schedule 3 (Call Off Contract Charges, Payment and Invoicing) Guidance Note: insert the applicable Call Off Contract Charges The Call Off Contract Charges must be compliant with the provisions of Framework Schedule 3 (Charging Structure). Payment terms/profile (including method of payment e.g. Government Procurement Card (GPC) or BACS): In 2 of Call Off Schedule 3 (Call Off Contract Charges, Payment and Invoicing) Guidance Note: insert details of the Call Off Schedule 3 (Call Off Contract Charges, Payment and Invoicing). Reimbursable Expenses: [Permitted] [Not permitted] Guidance Note: see paragraphs 4 and 5 of Call Off Schedule 3 (Call Off Contract Charges, Payment and Invoicing) and the definition of “Reimbursable expenses” at the outset of Call Off Schedule 3. State if Reimbursable Expenses should be permitted or not. Customer billing address (paragraph 7.6 of Call Off Schedule 3 (Call Off Contract Charges, Payment and Invoicing)): [ ] Guidance Note: insert Customer billing address for the purposes of paragraph 7.6 of Call Off Schedule 3 (Call Off Contract Charges, Payment and Invoicing).
Termination without cause notice period (Clause 42.7.1 of the Call Off Terms): [In Clause 42.7.1 of the Call Off Terms] [OR] [The period of thirty (30) Working Days in Clause 42.7.1 be amended to [ ]] Guidance Note: consider Clause 42.7.1 (Termination without cause). Confirm the minimum number of Working Days that should be the notice period in respect of termination without cause. It is suggested that in long term contracts this should be a minimum of 30 Working Days, as stipulated in Clause 42.7.1. Undisputed Sums Limit: [In Clause 43.1.1 of the Call Off Terms] [OR] [The wording “one average Call Off Contract Charges” in Clause 43.1.1 shall be amended to [ ]] Guidance Note: consider Clause 43.1.1 (Termination of Customer Cause for failure to pay) in respect of the Supplier’s right to terminate the Call Off Contract for undisputed sums which have not been paid by the Customer. Insert an appropriate sum that should be the “Undisputed Sums Limit”. It is suggested that this should normally be the equivalent to one (1) month’s average Call Off Contract Charges. Exit Management: [Not applied] [OR] [In Call Off Schedule 9 (Exit Management)] [OR] [Call Off Schedule 9 (Exit Management) shall be amended as follows: [ ]] Guidance Note: see Clause 46.5 (Exit Management) and Call Off Schedule 9 (Exit Management). Call Off Schedule 9 is likely to be relevant in the context of procuring Services with emphasis on procuringon an ongoing basis. Select the third option if you have any specific exit requirements in addition to, modification or substitution of the default provisions in Call Off Schedule 9 (Exit Management). Supplier's inspection of Customer Property and Customer Assets: [ ] Guidance Note: see Clauses 2 (Due Diligence), 31 (Customer Premises) and 32 (Customer Property). 8
Consider if inspection of the Sites by the Supplier is required. Insert any issues raised by the Supplier in respect of any aspects of the Sites, Customer Assets, Customer Property that may affect the provision of the Services and any agreed action to be taken in respect thereof. Commercially Sensitive Information: [ ] Guidance Note: see Clause 35.4.8 (Transparency and Freedom of Information) and the definition of Commercially Sensitive Information in Call Off Schedule 1 (Definitions). Specify any Commercially Sensitive Information of the Supplier and the duration for which it should be confidential. Notwithstanding the designation of any such information as Commercially Sensitive Information, if the information would not be exempt under FOIA or the EIRs the Customer may publish it under Clause 35.4.8 35.4.8 (Transparency and Freedom of Information). OTHER CALL OFF REQUIREMENTS Recitals (in preamble to the Call Off Terms): [Recital A] [OR] [Recitals B to E] Guidance Note: See the preamble to the Call Off Terms. Select recital A, if you awarding the Call Off Contract by way of direct award. Select recitals B to E, if awarding the Call Off Contract by way of further competition. If
[To be provided by the Customer before the Commencement Date] Business Continuity & Disaster Recovery: [Not applied] [OR] [In Call Off Schedule 8 (Business Continuity and Disaster Recovery)] [OR] [Call Off Schedule 8 (Business Continuity and Disaster Recovery shall be amended as follows:[ ]] Disaster Period: For the purpose of the definition of “Disaster” in Call Off Schedule 1 (Definitions) the “Disaster Period” be [insert period of time] Guidance Note: see Clause 16 of the Call Off Terms and Call Off Schedule (Business Continuity and Disaster Recovery). Select the third option of you have any specific Business Continuity and Disaster Recovery requirements in addition to, modification or substitution of the default provisions in Call Off Schedule 8 (Business Continuity and Disaster Recovery). See the definition of Disaster in Call Off Schedule 1 (Definitions). Note that the definition of Disaster will not be made out unless the Services are (or reasonably anticipated to be) unavailable for a specified period of time. Specify the applicable period. NOT USED Protection of Customer Data (Clause 35.2.3 of the Call Off Terms): [ ] Guidance Note: See Clause 35.2.3 (Protection of Customer Data). If required from the outset, specify the format for the Supplier to supply the Customer Data to the Customer when needed. Notices (Clause 56.6 of the Call Off Terms): Guidance Note: Specify the postal address and
Customer’s postal address and email address: [ ] Supplier’s postal address and email address: [ ] address of both the Customer and the Supplier for the purpose of serving notices under the Call Off Contract as required under Clause 56 (Notices). Transparency Reports In Call Off Schedule 13 (Transparency Reports) Guidance Note: Consider Call Off Schedule 13 (Transparency Reports). If Transparency reports are required, populate the table below. Alternative and/or additional provisions (including any Alternative and/or Additional Clauses under Call Off Schedule 14 and if required, any Guidance Note: Include any provisions in addition to, modification or substitution of the Template Call Off Terms prior to those becoming