Key performance indicator 2016/17 target 2016/17 outturn Success rate of completed strategic actions 70% 64% Twitter followers 20,500 20,742 Number of 1 complaints received <30 8 Complaints acknowledged with five working days 90% 93% Complaints responded to within 20 working days 90% 98% Complaints upheld by the Parliamentary and Health Service Ombudsman 0 0 Requests made under the Freedom of Information Act 2000 responded to within the statutory deadlines 100% 96% Requests made under the Data Protection Act 1998 responded to within the statutory deadlines 100% 97% Complaints upheld by the Information Commissioner’s Office 0 0 Parliamentary questions answered within the deadline 100% 100% Staff turnover <10% 8.31% Sickness absence (average number of staff days lost to illness per FTE) <9 11.67 Overall, the Commission has exceeded its targets in five of the operational key performance indicators above with an additional three being met. We have seen a decrease in the success rate in legal cases we have funded or intervened in at 64 per cent; which is below the target (70 per cent); this is a reflection of the strategic nature of the cases taken, in areas where the law is developing, or where our arguments are unprecedented. has been an increase in our sickness absence rate to an average of 11.67 days lost to illness per FTE compared with 8.89 in 2015/16. Excluding long-term absence, the average was just over four days.
Salary** (bands of £5,000 are used in this table) Salary £’000 award £’000 (rounded to nearest £100) ** Notional pension benefits £’000 ** Total (inclusive of notional pension benefits) £’000 *Melanie Field Executive Director and Corporate Strategy and Policy 90–95 (2015/16: 0–5 (2015/16: 0-5 ) Nil (2015/16: nil) 15 (2015/16: 154) 105-110 (2015/16: 245-250) Rebecca Hilsenrath Chief Executive 115-120 (2015/16: FYE 105–110) 0–5 (2015/16: 0-5) Nil (2015/16: nil) 43 (2015/16: 28) 155 -160 (2015/16: 125–130) Ben Wilson Executive Director England, and Corporate Improvement and Impact (from 1 November 2016) 35-40 (FYE 90-95) 0–5 Nil 36 70-75 **Alastair Pringle Executive Director Scotland, and Corporate Delivery 35-40 40-45 (FYE 90-95) (2015/16 70-75 FYE 75–80) 0–5 (2015/16: 0–5) Nil (2015/16: nil) 30 (2015/16: 58) 110-115 (2015/16: 130-135) Kate Bennett National Director for Wales (to 30 November 2016) 50-55 (FYE 75-80) (2015/16: Nil (2015/16: 0–5 ) Nil (2015/16: nil) 14 (2015/16: 19) 65–70 (2015/16: 95–100) *From 1 November 2016 Melanie Field became the Executive Director Wales, and Corporate Strategy and Policy previously she was the Director of Strategy and Policy. Her salary remained within the same band. **From 1 November 2016 Alastair Pringle became the Executive Director Scotland, and Corporate Delivery with salary band 35-40k which the first salary in the table relates to. Prior to this, his job title had been National Director (Scotland) for which his pay band was 40-45k and is shown separately in the table above.
Cabinet Office guidance requires the inclusion of a column for pension benefits and a ‘Total’ column. The value of pension benefits accrued during the year is calculated as the real increase in pension multiplied by 20, plus the real increase in any lump sum less the contributions made by the individual. The real increases exclude increases due to inflation or any increase or decrease due to a transfer of pension rights. The ‘Total’ column includes the value of the pension benefits. This figure is notional and does not represent remuneration received directly by individuals. Pension entitlements** Real increase in pension and related lump sum £’000 (Bands of £2,500) Pension at 31 March 2017 and related lump sum £’000 (Bands of £5,000) CETV at 31 March 2017 £’000 CETV at 31 March 2016 £’000 Real increase in CETV as funded by employer £'000 Melanie Field Executive Director and Corporate Strategy and Policy 0 - 2.5 plus a lump sum of 2.5 - 5 30 - 35 Plus a lump sum of 95 - 100 642 600 12 Rebecca Hilsenrath Executive 2.5 - 5.0 5 - 10 94 54 23 Ben Wilson Executive Director England, and Corporate Improvement and Impact (from 1 November 2016) 0 - 2.5 5 - 10 93 70 14 Alastair Pringle Executive Director Scotland, and Corporate Delivery 0 - 2.5 25 - 30 305 277 13 Kate Bennett National Director Wales (to 30 November 2016) 0 - 2.5 plus a lump sum of 2.5 - 5 20 - 25 Plus a lump sum of 65 - 70 508 486 8
The notes on pages 72 to 95 form part of these accounts. *This is fully financed from grant-in-aid from our sponsor department. Statement of financial position as at 31 March 2017 Note 31 2017 31 2016 £'000 £'000 £'000 £'000 Non-current assets Property, plant and equipment 5 1,651 1,316 Intangible assets 6 56 89 Total non-current assets 1,707 1,405 Current assets Trade and other receivables 8 557 692 Cash and cash equivalents 9 165 229 Total current assets 722 921 Total assets 2,429 2,326 Current liabilities and other payables 10 (2,814) (3,206) Provisions 11 (74) (127) Total current liabilities (2,888) (3,333) Total assets less current liabilities (459) (1,007) Non-current liabilities Pension liabilities 12 (1,625) (1,462) and other payables 10 (32) - Total non-current liabilities (1,657) (1,462) Assets less liabilities (2,116) (2,469) Taxpayers' equity Revaluation reserve 257 258
2. Segmental reporting The Commission’s primary reporting format in 2016/17 is by directorate, with three directorates, two national offices, and a Commissioners’ Office. Segmental results are shown below. Directorate 2016/17 2015/16 Income £'000 Expenditure £'000 Total £'000 Income £'000 Expenditure £'000 Total £'000 Commissioners' Office - 220 220 - 147 147 Resources (158) 7,047 6,889 (172) 7,705 7,533 Legal (35) 3,562 3,527 (57) 3,978 3,921 Scotland (6) 1,066 1,060 (7) 1,036 1,029 Strategy and Policy (41) 5,317 5,276 (33) 6,741 6,708 Wales - 752 752 - 793 793 Net expenditure (240) 17,964 17,724 (269) 20,400 20,131 Segmental information for total assets and liabilities is not regularly reported to the chief operating decision-maker, and has not therefore been produced in the accounts (see accounting policy 1q). 3. and other operating costs Notes 2016/17 £'000 2015/16 £'000 3a Staff costs (details are provided in the remuneration and staff report on pages 47-63 of this report) Employed staff 10,025 10,494 Staff exit packages 1 1,582 187 Agency staff 780 1,164 Commissioners emoluments 249 274
12. Pension liabilities The pension liabilities comprise pension benefits for the former of the Commission and former Chairs and Deputy Chairs of legacy Commissions, which are provided under a scheme broadly by analogy with the PCSPS. The current Chair’s appointment is not pensionable. The broadly by analogy pension scheme is unfunded, with benefits being paid as they fall due and guaranteed by the Commission. There is no fund and therefore no surplus, deficit or assets. The scheme liabilities for service have been calculated by the Government Actuary’s Department using the following financial assumptions: 31 March 2017 % 31 March 2016 % 31 March 2015 % 31 March 2014 % Rate of inflation: Consumer Prices Index 2.55 2.20 2.20 2.50 Rate of increase for pensions in payment and deferred pensions 2.55 2.20 2.20 2.50 Rate used to discount scheme liabilities 2.80 3.60 3.55 4.35 The liabilities associated with ex-Chairs holding broadly by analogy pensions are as follows: 31 March 2017 31 March 2016 31 March 2015 31 March 2014 31 March 2013 31 2012 31 March 2011 £'000 £'000 £'000 £'000 £'000 £'000 £'000 Active members (past service) - - - - - 354 295 Deferred pensioners 137 113 114 102 89 80 154 Current pensioners 1,488 1,349 1,523 1,471 1,353 1,036 995 Net present value of scheme liabilities 1,625 1,462 1,637 1,573 1,442 1,470 1,444