On arrival to Australia (within 12 hours) 7.3s The Service Provider must address any immediate health needs (within 72 hours of arrival in Australia) of the Client appropriately A Client's immediate health needs are met Ask Clients how they are feeling Separate transport may be required for Client with immediate health Accompany medical escort to handover appointment with local health service 7.3t The Service Provider must hire Mobility Aids for Clients who require them from the date of the Client’s arrival in Australia for a maximum period of four weeks (28 calendar days) Walking sticks, crutches, walking frames, non-electric wheel chairs 7.3v The Service Provider must arrange accommodation for the Group in a property that meets the standards and conditions set out in the Guidelines for Accommodation Standards and Conditions A Group has suitable accommodation A Group has full accommodation costs paid for, for their first 28 days in Australia Guidelines for Accommodation Standards and Conditions Service coordination with real estate agents, housing providers, government housing support Client mobility and accessibility requirements Location of Client Cultural sensitivities for living arrangements Proximity to local services 7.3w The Service Provider must arrange and pay the full costs for suitable accommodation including utilities (known as Initial Accommodation Support (IAS)) for all Groups when they need to reside in accommodation (that is they are not residing with their Proposer, Link, family or friends) for their first 28 days in Australia that meets the standards and conditions set out in the Guidelines for Accommodation Standards and Conditions. Guidelines for Accommodation Standards and Conditions Ability of Group to continue to pay accommodation costs following the IAS period 7.3aa The Service Provider must arrange a package of culturally appropriate goods, (including fresh food products, essential personal hygiene items, basic cleaning products, and baby products if applicable) for the Group’s arrival at the accommodation A has culturally appropriate goods on arrival at accommodation Mix of food and vouchers, as appropriate Prepared food and staples to last for seven days Package includes: fresh food products, essential personal hygiene items, basic cleaning products, and baby products (where applicable) Stage SOR Ref Activities Outputs Considerations
Post arrival to Australia 7.4a The Service Provider must arrange appointments, including assistance with document preparation and transport, for the Group to: register with Centrelink; register with Medicare; and open a bank account with an institution registered with the Australian Prudential Regulation Authority (APRA) within three (3) Business Days of that Client arriving in Australia A Client is registered with Centrelink, Medicare and bank within three business days of their arrival Orientation: The following activities may form part of Settlement Services Orientation: educating Clients on local shops, transport (including road safety), as part of registration process educating Clients on local transport options, as part of registration process 7.4c The Service Provider must register a Client’s Health Undertaking with the health undertaking service within one week of that Client arriving in Australia A Client is registered with the health undertaking services within one week of arrival 7.4d The Service Provider must support the Client to manage any critical health appointments (for health needs that arise prior to their health assessment) A Client’s critical health needs are managed Transport to appointment Client mobility restrictions and accessibility requirements Use of an interpreter 7.4e The Service Provider must commence the Settlement Services Orientation, (including orientation to local services) in accordance with the Orientation Facilitators’ Guidelines and support the Client to participate A Client knows where their immediate local services are Orientation Facilitators’ Guidelines Accessing shops, services, transport Providing information in the Client’s first language Table 3: Case Management
Orientation Facilitators’ Guidelines and supportthe Client to participate Family Functioning and Social Support 8.6a The Service Provider must support a Client to access family support services A Client can access government services and support A Client can utilise translating and interpreting services Engagement and coordination with local and government family support services Access to translating and interpreting services Family counselling or mediation services Parenting education or support services and youth welfare concerns including child protection, anti-social behaviour Domestic and family violence support services Ageing related issues including ageing family member with high care 8.6b The Service Provider must deliver Family Functioning and Social Support Orientation in accordance with the Orientation Facilitators’ Guidelines and support Client to participate Orientation Facilitators’ Guidelines Stage SOR Ref Activities Outcomes Considerations Justice 8.7a The Service Provider must deliver Australian Law Orientation in accordance with the Orientation Facilitators’ Guidelines and support the Client to participate A Client knows they have legal rights and responsibilities and how to obtain legal assistance Orientation Facilitators’ Guidelines Language Services 8.8a The Service Provider must register a Client with appropriate English language learning opportunities Client participates in AMEP and other English language learning Engagement and coordination with AMEP/SEE providers and other local services English language classes or conversational groups Factors that impact on attending language classes may include: health concerns; employment; caring for children and other immediate family members; transport; availability of classes; fulfilling Mutual Obligation Requirements 8.8c The Service Provider must support the Client to attend English language lessons and Training 8.9a The Service Provider must deliver Education Orientation in accordance with the Orientation Facilitators’ Guidelines and support the Client to participate Client can apply for and participate in relevant education and training Orientation Facilitators’ Guidelines
Physical and mental health and Physical health Significant negative impact of poor physical health on independence, participation and wellbeing Moderate negative impact of poor physical health on independence, participation and wellbeing Progress towards improving physical health to support independence, participation and wellbeing Sustained initial improvements in physical health to support independence, participation and wellbeing Adequate ongoing physical health to support independence, participation and wellbeing Mental health and wellbeing Significant negative impact of poor mental health, wellbeing and self-care on independence, participation and wellbeing Moderate negative impact of poor mental health, wellbeing and self-care on independence, participation and wellbeing Progress towards improving mental health, wellbeing and self-care to support independence, participation and wellbeing Adequate short-term mental health, wellbeing and self-care to support independence, participation and wellbeing Adequate ongoing mental health, wellbeing and self-care to support independence, participation and wellbeing Justice Significant negative impact of poor understanding of Australia’s legal system on independence, participation and wellbeing Moderate negative impact of poor understanding of Australia’s legal system on independence, participation and wellbeing Progress towards improving understanding of Australia’s legal system independence, participation and wellbeing Adequate short-term understanding of Australia’s legal system to support independence, participation and wellbeing Adequate ongoing understanding of Australia’s system to support independence, participation and wellbeing Age-appropriate development Significant negative impact of poor development on independence, participation and wellbeing Moderate negative impact of poor development on independence, participation and wellbeing Progress towards improving development to support independence, participation and wellbeing Adequate short-term age-appropriate development to support independence, participation and wellbeing Adequate ongoing development to support independence, participation and wellbeing Community Participation & Networking Significant negative impact of poor community participation & networking on independence, participation and wellbeing Moderate negative impact of poor community participation & networking on independence, participation and wellbeing Progress towards improving community participation & networking to support independence, participation and wellbeing Adequate short-term community participation & networking to support independence, participation and wellbeing Adequate ongoing community participation & networking to support independence, participation and wellbeing
Transport Significant negative impact of lack of transport on independence, participation and wellbeing Moderate negative impact of lack of transport management on independence, participation and wellbeing Progress towards improving ability to utilise transport to support independence, participation and wellbeing Adequate short-term ability to utilise transport to support independence, participation and wellbeing Adequate ongoing ability to utilise transport to support independence, participation and wellbeing Family Functioning and Social Support Significant negative impact of poor family and social support functioning on independence, participation and wellbeing Moderate negative impact of poor family and social support functioning on independence, participation and wellbeing Progress towards improving family and social support functioning to support independence, participation and wellbeing Adequate short-term family functioning and social support to support independence, participation and wellbeing Adequate ongoing family functioning and social support to support independence, participation and wellbeing Managing Money Significant negative impact of poor management on independence, participation and wellbeing Moderate negative impact of poor money management on independence, participation and wellbeing Progress towards improving money management to support independence, participation and wellbeing Adequate short-term money management to support independence, participation and wellbeing Adequate ongoing management to support independence, participation and wellbeing Language Services Significant negative impact of poor English language skills on independence, participation and wellbeing Moderate negative impact of poor English language skills on independence, participation and wellbeing Progress towards improving English language skills to support independence, participation and wellbeing Adequate English language skills to support independence, participation and wellbeing Adequate ongoing English language skills to support independence, participation and wellbeing Education & Training Significant disengagement from education Moderate disengagement from education Actively engaged in education and/or training Appropriate short-term engagement in education and/or training Appropriate long-term engagement in education and/or training Employment Significant disengagement from the labour market Moderate disengagement from the labour market Actively engaged in looking for work Appropriate short-term engagement in employment Appropriate long-term engagement in employment Material well-being Significant negative impact of lack of basic material resources on independence, participation and wellbeing Moderate negative impact of lack of basic material resources on independence, participation and wellbeing Progress towards stability in meeting basic material needs to support independence, participation and wellbeing Adequate basic material resources to support independence, participation and wellbeing Adequate ongoing basic material resources to support independence, participation and wellbeing