THIS PAGE IS BLANK Public Trustee Strategic Plan 2014–17 Vision To be trusted and respected for providing caring and professional services Mission To support South Australians, including the most vulnerable, by providing excellent service in Will making, estate management and financial administration Core Values Service, Professionalism, Trust, Respect, Collaboration and Engagement, Honesty and Integrity, Courage and Tenacity, Sustainability Objectives Strategies Customer Service We are committed to achieving service excellence by delivering services in a professional, consistent, coordinated and timely manner • Ensure Public Trustee’s Service Standards remain current and effective • Develop a streamlined customer-centric model of customer service • Improve our communication to customers • Improve services to Aboriginal customers and customers from other cultures Governance and Leadership We will deliver our objectives through good governance, strong leadership, and sound risk management • Ensure our leaders are empowered to act and work as a team • Build and maintain the confidence of key stakeholders • Build our internal capabilities in risk management • Ensure our future leaders are well-supported to continue their development Business Improvement We will identify opportunities to improve and enhance all of our business processes • Continue to upgrade our ICT systems to ensure they are modern and support our business processes • Transform and simplify our business processes to cut red tape • Improve records management to ensure customer information is easy to access • Implement e-commerce improvements • Continue to improve our contract management • Write ‘plain English’ Wills People and Culture We will invest in our people and create a rewarding environment in which to work • Ensure all staff are well inducted and trained • Ensure that the organisation has the capability to succeed in a major ICT upgrade project • Encourage to engage more actively in the communities we serve • Build a culture based on mutual respect, personal accountability and support
The Public Trustee, the General Manager, Business and Client Financial Services, representatives of the Auditor-General, and a representative from the Department of Treasury and Finance also attend meetings of the committee. As at 30 June 2015, the committee comprised: Virginia Hickey, Director, @ the Board Table (Chair); Maddie Turner, Director Business Services, Office of the Director Public Prosecutions, Attorney-General’s Department; Christine Locher, Principal, Solutions@Locher Pty Ltd; Steven Woolhouse, Chief Finance Officer, Department of the Premier and Cabinet; and Frankie Anderson, General Manager Customer Services, Public Trustee. The committee meets at least five times per year and reports annually to the Public Trustee and the Chief Executive, AGD, on its operations and activities. The report includes: A summary of Public Trustee’s progress in addressing the findings and recommendations made in internal and external audit reports; An overall assessment of Public Trustee’s risk, control and compliance framework, including details of any significant emerging risks or legislative changes that may have an impact on Public Trustee; and The number of meetings held during the relevant period and the number of meetings attended by each member. During 2014–15, the committee considered a number of internal audit and management reports. The internal audit program was based on a comprehensive assessment of the organisation’s key risks. The committee also conducted an annual self-assessment and used that collective feedback to determine areas where it might improve. Public Trustees’ National Meeting and the Australian Guardianship and Administration Council (AGAC) Meeting In October 2014, Public Trustee hosted a meeting of the Public Trustees from around Australia, and they then attended the Australian Guardianship and Administration Council (AGAC) meeting with the Public Advocates/Guardians and Heads of Tribunals from around Australia. Review of Public Trustee’s Charter and Performance Statement with the Treasurer and Attorney-General On an annual basis as a Government Business Enterprise, Public Trustee is required to enter into a Charter and Performance Statement. Under the terms of the Charter, Public Trustee, in consultation with the Attorney-General and the Treasurer, must review the Charter and prepare a Performance Statement setting out the targets for the coming year. Public Trustee’s Charter and Performance Statement for 2015-16 was agreed and signed by the Attorney-General and Treasurer in June 2015
possible at that date. All instruments are designated as financial assets at fair value through the profit or loss; therefore there is no direct impact on equity. Sensitivity analysis – 30 June 2015 Interest Rate Risk Price Risk - + - + Carrying Amount $'000 1% of Income $’000 1% of Income $’000 20% of Income $’000 10% of Income $’000 Financial assets Cash and cash equivalents 6759 (68) 68 - - Financial assets at fair value through profit or loss: Australian fixed interest FRN 3 000 (30) 30 - - Australian fixed interest (pooled funds) 7 106 (71) 71 - - International equities (pooled funds) 4 420 - - (884) 442 Australian listed property (pooled funds) 1 575 - - (315) 157 Australian equities (pooled 5 260 - - (1 052) 526 (decrease)/increase (169) 169 (2 251) 1 125 Sensitivity analysis – 30 June 2014 Interest Rate Risk Price Risk - + - + Carrying Amount $'000 1% of Income $’000 1% of Income $’000 20% of Income $’000 10% of Income $’000 Financial assets Cash and cash equivalents 11 305 (113) 113 - - Financial assets at fair value through profit or loss: Australian fixed interest (pooled funds) 7 077 (71) 71 - - International equities (pooled funds) 4 263 - - (853) 426 Australian listed property (pooled funds) 1 354 - - (271) 135 Australian equities (pooled funds) 4 725 - - (945) 473 Total (decrease)/increase (184) 184 (2 069) 1 034
Plant and equipment 2015 Opening Balance Revaluation / Other Closing Balance $’000 $’000 $’000 $’000 $’000 $’000 Plant and equipment at cost 1 287 34 (13) - - 1 308 Accommodation fit-out 6 254 - - - - 6 254 Work in progress at cost - 67 - - - 67 Total plant and equipment 7 541 101 (13) - - 7 629 Less: accumulated depreciation and equipment (909) - 13 (152) - (1 048) Accommodation fit-out (2 482) - - (625) - (3 107) Total accumulated depreciation (3 391) - 13 (777) - (4 155) Net plant and equipment 4 150 101 - (777) - 3 474 2014 Opening Balance Revaluation / Closing Balance $’000 $’000 $’000 $’000 $’000 $’000 Plant and equipment at cost 1 011 360 (84) - - 1 287 Accommodation fit-out 6 254 - - - - 6 254 Work in progress at cost 293 (293) - - - - Total plant and equipment 7 558 67 (84) - - 7 541 Less: accumulated depreciation Plant and equipment (859) - 84 (134) - (909) Accommodation fit-out (1 857) - - (625) - (2 482) Total accumulated depreciation (2 716) - 84 (759) - (3 391) Net plant and equipment 4 842 67 - (759) - 4 150