Please record your information and data below with reference to: Deciding what information or data you will need or desire Using both quantitative and qualitative data Ensuring that where possible there is information that allows all perspectives to be considered Identified any gaps in the information/data and what it can tell you Data or information When and how collected Source What it tells you – please consider all 6 equality strands where possible Gaps in information Customer feedback and complaints Letters, emails, phone calls, complaints procedure, consultation events Satisfaction Survey Learning from Complaints RP Forums Developer Forum Website, consultation events, formal complaints procedure, face to face with Housing Officers, Customer Service Advisors and Member Enquires Homelessness survey No obvious discrepancies in terms of the satisfaction with the service received. N/a
Consultation and community involvement The development of the Strategy involved consultation with partners, local residents and stakeholders. Physical Questionnaire Online survey Presentations Face to face Members Event Residents Magazine In Touch Business enagagement Tenants Partnership meetings Members Stakeholder Event Public (district residents and public employed within the district) Consultation responses broadly agreed with the objectives in the strategy Consultation responses broadly agreed with the objectives in the strategy information ie Indicators Reported Quarterly. Collected through our own internal monitoring systems P1E reports Quarterly. This is reported nationally and contains statistical data on all homeless cases Housing Strategy service plan Economic Development Service Plan Internal source data collected by Housing Strategy, Revenues, Housing service, Economic Development Collects data on the Strategy’s service plan and achievements Collects data on homelessness, council housing (including banding, property required, waiting list, under occupation, rent arrears) revenues, housing benefits cases. No gaps identified for this monitoring No gaps identified
Local Authority Housing Statistics (LAHS) - annual Collected through the Housing Options and Housing Strategy Collected annually which includes the Business Plan and Right to Buy Return. Government return on housing related performance such as, housing waiting lists, number of empty properties, right to buy sales, new affordable housing, decent homes etc. No gaps as the P1E reports Quarterly. This is reported nationally and contains statistical data on all homeless cases. No gaps but does allow the council to compare with other similar Las across the country. Take up and usage data Collected as part of the P1E returns CBL and Welfare Reforms quarterly monitoring. Housing Needs Team figures and figures provided by partner organisations. Internal source data collected from Housing Services, Revenues, , Economic Development Homelessness applications are rising. However the use of prevention measures is helping to keep homeless figures low. Monitors the council’s housing stock for example number of lets and let to which groups, waiting list for housing need, homelessness, housing benefit cases. It also monitors referrals to the Working Communities Project as a result of Welfare Reforms. No gaps identified