Goal Key business objective Strategies Financial Be financially strong, balancing injured worker and employer needs Appropriately price and collect premium, considering: Coal Workers’ Pneumoconiosis, firefighters, National Injury Insurance Scheme and other emerging trends small business model and incentives tailored solutions for employers focus on education so that Queensland businesses have the right level of insurance coverage Monitor claim numbers, trends and costs and implement innovative strategies to optimise claim outcomes and reduce claims costs, including: respond to legislative changes work with external researchers to develop innovative RTW strategies research RTW sustainability measures and outcomes Manage and monitor the investment strategy to deliver sustainable investment returns Retain and grow the customer base Customer/ stakeholder Be an innovative insurer that puts the customer first Engage with customers, stakeholders and our people to understand customer expectations, including: continue to work with Office of Industrial Relations on joint initiatives review and improve RTW outcomes Implement the customer experience design framework to redesign the end to end customer journey based on customer insights Research and test innovative claims management strategies, including data analytics, to improve outcomes for workers and employers Enhance and improve communication and education to customers, including: enhance the one stop shop Communication plan (including Household Worker campaign) promote safety and RTW events People Be an organisation of committed, creative people with strong leadership Ensure our workforce has the capability, both now and into the future, to meet the needs of our customers Implement ongoing workforce planning strategies (including flexible working arrangements) Be a role model employer that promotes workplace health and safety and early RTW practices Continue with the WorkCover employee engagement and wellness initiatives 4 Financial and non-financial performance targets Performance indicators are focused at the corporate level. As part of WorkCover’s performance management system, managers and their people have indicators specifically directed to their business units.
Roslyn McLennan, Deputy Chair 7/07/2016 30/06/2020 John Crittall 1/07/2012 30/06/2020 Kerriann Dear 1/07/2017 30/06/2020 Ian Leavers 1/07/2012 30/06/2020 Michael Roche, Risk and Audit Committee Chair 1/07/2017 30/06/2020 Lyn Rowland 1/07/2017 30/06/2020 Ben Swan 1/07/2017 30/06/2020 Morris 16/02/2018 30/06/2020 Alison Quinn 1/07/2017 12/07/2017 Risk and Audit Committee The role of the Risk and Audit Committee is to assist the Board in fulfilling its corporate governance responsibilities. The committee reports directly to the Board on matters pertaining to WorkCover’s risk governance framework, including: the reliability and integrity of financial information for inclusion in annual reports the integrity of internal control framework compliance with legislative, regulatory, and governance requirements oversight of the risk management framework, and safeguarding the independence of the internal and external auditors. The guides the committee, its structure and its specific and responsibilities under the and the . The committee monitors its performance against the terms of the charter, with due regard to Queensland Treasury’s . In discharging its duties, the committee has considered all audit recommendations as made by the external auditor. Committee membership The committee consists of a minimum of and a maximum of six independent non-executive directors, drawn from the Board, that meet quarterly. A summary of committee membership is set out below. Risk and Audit Committee Committee member Committee role Michael Roche Committee Chair Flavia Gobbo Independent non-executive member Roslyn McLennan Independent non-executive member Sarah Morris Independent non-executive member Directors’ meetings