The term of this licence does not end at the expiration of the period of a notice of revocation given under clause 3(d) if, before the expiration, the Distributor complies with the enforcement order or the undertaking (as the case may be). COMPLIANCE WITH RULES AND OTHER REQUIREMENTS The Distributor must comply with: the Distribution System Code; the Retail Code; all other codes, standards, rules and guidelines which are specified by the Commission to apply to the Distributor; and customer-related standards and procedures, subject to any derogations from those codes, standards, rules or guidelines or standards and procedures set out in schedule 1 to this licence. At the written request of the Commission, the Distributor must participate to the extent specified by the Commission in the development, issue and review of any standards and procedures specified by the Commission. If the Commission considers that: the Distributor has failed to comply with clause 4(b); or customer-related standards or procedures developed by the Distributor are insufficient for the purpose for which they were developed, the Commission may issue customer-related standards and procedures applicable to the Distributor and with which the Distributor must comply. If the Distributor becomes aware of a material breach of a licence condition, code, standard, rule, guideline or customer-related standard or procedure by the Distributor, the Distributor must notify the Commission of the material breach in accordance with any guidelines issued by the Commission or, in the absence of such guidelines, as soon as practicable. The Distributor must:
enable a question as to the fairness of the proportion of the costs which must be borne by a Distributor to be decided by the Commission on the basis of the Commission's opinion of the fairness of the proportion; require the ombudsman to report to the Commission as and when required by the Commission on the operation of the scheme in relation to the industry of which the Distributor is part; require the ombudsman to publish its decisions and annual reports on the operation of the scheme and the performance of each member of the scheme in relation to the industry of which the Distributor is part; require the board to conduct periodic and comprehensive reviews of the performance of the scheme in consultation with members, customer representatives, the Commission and other interested parties; and provide for the Distributor to withdraw from the scheme subject to: A. the Commission notifying the Distributor that it need not comply with clause 7(b); B. the Distributor providing to the Commission 12 months notice in writing of the Distributor's intention to withdraw; and C. the Distributor satisfying the Commission that the Distributor complies with clause 7(a). PAYMENT OF LICENCE FEES The Distributor must pay as directed by the Commission a licence fee determined in accordance with section 30 of the Gas Industry Act. If the fee is an annual fee, it must be paid: in four equal instalments due on the last days of September, December, March and June of each year; or in full on or before the last day of September of each year.
“business day” means a day on which banks are open for general banking business in Melbourne, excluding a Saturday or Sunday; “Commission” means the Essential Services Commission established under the Essential Services Commission Act 2001; “customer” means a person to whom gas is conveyed through a distribution pipeline. “customer-related standards and procedures” includes: overall performance standards; complaint handling, escalation and resolution policies, practices and procedures; security deposit, disconnection and credit policies, practices and procedures; and rules and procedures for compensating customers for the Distributor's failure to comply with any such standards, policies, practices and procedures, which are issued by the Distributor under clause 4(b) or by the Commission under clause 4(c); “deemed distribution contract” means a contract deemed to be entered into between the Distributor and a retail customer pursuant to section 48 (6) of the Gas Industry Act. “distribute”, has the meaning ascribed to that term in the Gas Industry Act; “Distributor” means Australian Gas Networks (Vic) Pty Ltd ACN 085 899 001; “distribution area” means the area described in schedule 2;“distribution pipeline” has the meaning ascribed to that term in the Gas Industry Act; “Distribution System Code” means the Distribution System Code issued by the Commission as amended from time to time; “distribution system” means in relation to a distributor a system of distribution pipelines which a distributor uses to distribute gas for supply to customers; “enforcement order” means a provisional or final order made and served by the Commission under section 53 of the Essential Services Commission Act 2001; “Gas Industry Act” means the Gas Industry Act 2001;
No. 2) Pty Ltd ACN 086 230 122 (trading as “Multinet Partnership”) are connected in Wadsley Road. * Postcode 3804 is shared between the Licensee and Energy Partnership (DB No. 1) Pty Ltd ACN 086 026 986 and Energy Partnership (DB No. 2) Pty Ltd ACN 086 230 122 (trading as “Multinet Partnership”). As at the date of this licence, the distribution supply points of Energy Partnership (DB No. 1) Pty Ltd ACN 086 026 986 and Energy Partnership (DB No. 2) Pty Ltd ACN 086 230 122 (trading as “Multinet Partnership”) are connected in Caithwell Court, Ebeli Cl, Delview Cl, Lyala Court and Waterfore Cl. schedule 3: variations This licence, which was originally issued on 11 December 1997, has been varied by the following: The Treasurer 1 September 1998 The Treasurer 30 March 1999 The Office of the Regulator General 12 April 2000 The Office of the Regulator General 17 April 2001 (To establish the Energy and Water Ombudsman) The Commission 15 May 2002 (To require licensees to comply with a schedule of FRC readiness requirements) The Commission 18 December 2002 (Effective 1 January 2003, to streamline the operation of the Gas Distribution Licence and adopt various consequential amendments in light of the cessation of the Tariff Order, and the commencement of the Gas Industry Act 2001 and the Essential Services Commission Act 2001) The Commission 30 August 2017 (To amend the Licensee’s name from ‘Vic Gas Distribution Pty Ltd’ to ‘Australian Gas Networks (Vic) Pty Ltd’, to amend Schedule 2 to incorporate