Stakeholder Analysis/Communication Strategy Project Involvement Needs – Of the project team Communication/Engagement needs Steering Committee Monthly steering committee meeting. Ensure the accountability of the project. Approve project management plan. Approve change requests. Full understanding of the project. Monthly meeting. Agenda and minutes. Councillors Final approval for all service level, revenue and risk levels. Community advocate for project. Hold project accountable through the General Manager. Provide advice on community attitudes. Full understanding of the project. Complete faith in the information they have. A complete understanding of the risks, costs and service levels for each service. Bi-Monthly meeting of the Value Management Councillor Advisory Group (See Appendix for ToR) Regularly progress reports through city notes. Excom First approval for service level, revenue and risk levels. Internal advocacy for the project. Resolve any resourcing conflicts. Make Program Managers accountable for the service improvement in area. Full understanding of the project. Regular updates through attendance of the steering committee. Escalation from the project team of organisational problems. Program Managers Primary responsibility and accountability for the service profiles. Provision of expert advice on services. Drive through service improvements. Full understanding of the requirements of the service review. Support in finding collating the data. Support in understanding risk. Workshop facilitation Regular updates at the Program Managers meeting. Regular, as required stakeholder meetings One on one or small group meetings to provide support for data collect and risk. Workshops as required. Service Owners (Service owners may be Program Managers) Actual development of service profiles with the collection of data, development of revenue scenarios and creation of risk profiles. Provision of expert advice on services. Make improvements to service Full understanding of the requirements of the service review. Support in finding and collating the data. Support in understanding risk. Workshop facilitation Expertise in business process management and continuous improvement. Regular, as required stakeholder meetings One on one or small group meetings to provide support for data collect and risk. Workshops as required. Training in business process management and continuous improvement.
Staff who work on services Provision of expert advice on services Identify improvement opportunities Provide advice on potential service modifications Support the implementation of service improvements A broad understanding of the project. Workshop facilitation for selected staff. Expertise in business process management and continuous improvement for selected staff. One on one, or small group meetings to provide support for data collect and risk Workshops as required. Training in business process management and continuous improvement. All staff Be advocates for the project Have a broad understanding of the project Understand how they will be affected. Monthly newsletter Updates on informer Unions Bring staff concerns forward for consideration. Provide advice on industrial relations. Assist in dispute resolution Full understanding of the project. Understand how staff will be affected. Be fully aware about any specific issues relating to their members. Standing item on at the consultative meeting. Access to project team as required. The Media Report changes made by the project to the community. Advocate for the project. Have a broad understanding of the project. Understand how the community will be affected. Be made aware of specific timelines and events. Regular releases as required. Journalist briefings. Users of the services Provide advice on satisfaction with current service levels, revenue levels and risk. Provide advice on future service levels, revenue levels and risk. A full knowledge of any changes to services. An opportunity to have a say and have their views considered. Regularly updates in local matters Revitalisation of the Imagine Lismore Facebook page and website. Random telephone surveys Randomly selected citizen’s juries and place based forums. The general public Provide advice on future service levels, revenue levels and risk. A broad knowledge of the project Regularly updates in local matters Revitalisation of the Imagine Lismore Facebook page and website. Interest groups who have a stake in services Provide advice on particular areas of interest. A full knowledge of the changes in services that relate to their areas of interest. Briefings and workshops as required.