Session 1 Section A: Technician Professionalism Introduction Hygiene What to Wear Operational Procedures Professional Appearance Honesty and Integrity Dependability and Responsibility Authorization of Work Adaptability and Versatility Sensitivity Section B: Successful Communication What Not to Do Assertive Communication Computer Technician Etiquette Electrostatic Discharge Antistatic Mats and Wrist Straps Antistatic Bags Electromagnetic and RF Interference Physical Safety Building Services Section C: The Visible PC The System Unit Standard Peripherals Connecting the Monitor USB and FireWire Network Connections Audio Connections Additional Connections Legacy Connectors VGA Connectors PC Tips Section D: Inside the System Unit Working in the System Unit CPU and RAM Motherboard Power Supply and Connections Drives Cooling the System System Unit Tips Section E: Visible Windows Windows Only Workgroups and Domains Window Tips Windows 2000 Pro Windows XP Versions Windows Vista Versions Media Center Section F: 64-Bit Windows 64-Bit Computing Measuring CPU/RAM Capacity 32-Bit vs. 64-Bit 64-Bit Versions of Windows 64-Bit Tips Session 2 Section A: Windows: The Grand Tour Mouse Clicking Modern Login Screens Windows Desktop Task Manager Compatibility Mode Desktop Icons Windows Explorer Windows XP Desktop Windows Vista Desktop Section B: Hot Keys, Function Keys, and Aero Function Keys and Hot Keys Windows Logo Key Function Keys CTRL+ESC ALT and SHIFT Key Combinations Cut, Copy, Paste, and Undo Section C: Critical System Files System Folder Location Fonts and Offline Items System32 Folder Temp Folder Program Files Documents and Settings Common User Folders My Documents Application Data Start Menu Vista System Files Vista Users Folder Folder Memorization Section D: Registry and System Tools System Registry User Account Control Registry Keys Other Registry Items Registry Editor 32 The Control Panel Administrative and System Tools Disk Management and Services MMC System Tools Section E: Understanding Microprocessors Man in the Box Code Book and Registers Binary Section F: Machine Language Machine Language Introduction Program Commands Clock Speed RAM
Bits and Bytes What RAM Is The Data Bus and RAM The MCC and RAM Determining RAM Size Address Registers Section G: Pipelines Four-Stage Pipeline Prefetch and Decode Execute and Write The Pipeline at Work Pipeline Stalls Modern Pipelines Caching RAM Cache L1 Cache L2 Cache L3 Cache RAM Caches at Work Session 3 Section A: Clock Multiplier System Crystal Clock Multiplier Front Side Bus Multiple Pipelines Processes Threads Hyperthreading Tips Section B: CPUs CPU Overview Sockets CPU History - Intel® CPU History - AMD® Socket Types Intel® Information Multiple Cores Concept AMD® Information Dual-Core Families Phenom™ CPUs Core™ i7and i5 Mobile Processors Server Processors Section C: Installing and Upgrading CPUs Installing a CPU Fan Installation Connecting the Fan Additional Considerations Fins, Fans, and Heat Pipes Liquid Cooling Phase Change Cooling CPU Troubleshooting Tips CPU Fan Troubleshooting Tips Upgrade Troubleshooting Tips CPU-Z Section D: RAM Transistors and Capacitors RAM Tech Tip Memory Chips Synchronous Dynamic RAM (SDRAM) RAMBUS DDR DDR2 and DDR3 Motherboard RAM Capacity Installing RAM Dual Channel Triple Channel Recap Upgrading RAM Specialized Memory Single vs. Double-Sided Maintaining and Repairing RAM RAM Count Testing RAM Section E: BIOS and CMOS Chipset BIOS BIOS, POST, and CMOS CMOS Setup Advanced Chipset Features Power Management Frequency and Voltage Control Discard/Save Changes BIOS Security TPM CMOS Battery BIOS Version POST Beep Error Codes Text Error Codes Section F: Expansion Bus Beyond the EDB Northbridge PCI AGP PCIe AMR and CNR
4 Section A: Motherboards and Cases Form Factors ATX MicroATX BTX NLX Motherboard and Accessories Inside the Case Front Panel Connections The Motherboard Book Coarse/Fine Installing the Motherboard Attaching Front Panel Connections Expansion Card Tips Section B: Powering the PC Electricity Measuring Electricity Wattage Ratings DC/AC Testing Tools ATX Power Supply P4 Connector Standard Power Cable Soldering Irons ATX 12 V Connectors Additional Connectors Larger Power Supply Modular Connections Power Supply Rails AC Adapters Power Supply Maintenance Intermittent Rebooting Power Supply Tips Testing Power Supplies Surges/Sags UPS Section C: The Physical Hard Drive Inside the Hard Drive Read/Write Armatures Data Scale Flux Reversal CHS Values Section D: Understanding ATA ATA IDE Connecting ATA/IDE Drives Master/Slave Drives DMA ATA-2 Logical Block Addressing ATA-3 and S.M.A.R.T. ATA-4 ATA-5 and Ultra DMA ATA-6 ATA-7 and SATA Hard Drive Configuration/Boot Priority Attaching Multiple Drives Warning Sounds Section E: Advanced ATA IDE/EIDE/ATA Tips Drive Sizes Solid-State Drives eSATA Session 5 Section A: The World of SCSI SCSI Termination SCSI IDs Section B: RAID RAID Overview RAID O RAID 1 Parity RAID 5 RAID 0+1 RAID Controllers Motherboard RAID Support Configuring RAID RAID Array Hardware RAID vs. Software RAID Swapping Drives in RAID Expansion Cards Section C: Partitioning Partitioning Overview Disk Management Change Drive Letters Boot Sector File Formats NTFS Section D: Mounting and Formatting Mount Points Formatting the Drive Allocation Units Quick vs. Standard Formatting Dynamic Disks Simple Volumes Spanned Volumes Striped Volumes Extending and Shrinking Volumes Section E: Managing and Maintaining Drives Defragmenting Defragmentation Defined Check Disk Missing and Failed Drives
Section B: Video Video Cards CRT Monitors Refresh Rates Pixel Aspect Ratio Safety Considerations Degaussing Carrying a CRT LCD Monitors Polarity of Light How an LCD Works LCD Pixels CCFL Brightness/Contrast Section C: Managing and Maintaining Video Resolution Color Depth Native Resolution Video Card Considerations CrossFire/SLI Installing Cards/Drivers DirectX Drivers Display Settings Dual Monitors Troubleshooting Video Problems VGA/DVI HDMI Analog Video Connections Monitor Cleaning Section D: Multimedia Sound Waves/Compression MIDI/FM Synthesis Codecs/Player Association SC Standards/Initial Outputs Surround 5.1 Additional Outputs S/PDIF Video/Compression Video Capture Devices Windows Media Center Personal Video Recorders Web Cams Multimedia Installation Processes Sound Card Drivers Port Assignment within Device Manager Sound Settings Headsets Front Panel Connectors Individual Application Considerations Volume Control Session 8 Section A: Computer Assembly Parts Checklist Motherboard/CPU Assembly POST Assembling within the Case Second Self Test Installing Drives Additional Considerations CMOS Clear Jumper Installing Windows Drive Lock Post-Installation Tips Section B: Network Cabling Cabling Coaxial Cable Twisted-Pair Cable Category Levels Fiberoptic Cable Fire Ratings Network Connections Cable Nomenclature Tips Section C: Ethernet Early Networks Ethernet Recipe Book Packets Physical Addresses Addressing a Packet 10Base-T 100Base-T Switch 1000Base-T Link Lights Speed Indications Section D: Network Protocols and TCP/IP NetBIOS/Broadcasting TCP/IP Logical Addressing Network IDs Default Gateway Subnet Mask Configuring a Static IP Address ipconfig Commands Ping DHCP Configuring a Dynamic IP Address DCHP Issues Repair Section E: Getting Online IP Class Tips Class A, B, and C Dial-up DSL ADSL Cable Satellite ISDN Fiber WAN/LAN Connections
DNS DNS Server IP Address Resolution DNS Troubleshooting nslookup DIG Configuring a Router Private IP Addresses/NAT Section F: Troubleshoot Networking Connections First Rule of Problems on the Internet Loopback Plugs Cable Testers Other Troubleshooting Options Troubleshooting Commands Ping -l Traceroute Session 9 Section A: Internet Applications Part I Ports Netstat Using TCPView Proxy Server Configuring a Proxy Server Pop-ups and Filters HTTPS Section B: Internet Applications Part II Well-Known Port Tips E-mail Configuring E-mail Accounts File Transfer Protocol Telnet Secure Shell VoIP Single Inline Package Remote Desktop Protocol Shared Folders Section C: Threats and Firewalls Malware Viruses Trojans and Worms Spam Spyware Phishing Configuring a Software Firewall Open Ports Hardware and Software Firewalls Configuring a Hardware Firewall Port Forwarding DMZ Section D: Anti-Malware Anti-Malware Tips Microsoft Security Essentials System File Checker Remediation Social Engineering/Phishing Tips Section E: Wireless Wireless Technologies 802.11 802.11b 802.11a 802.11g 802.11n Configuring a Wireless Access Point Configuring SSIDs Wireless Encryption Options Wireless Setup Considerations Physical Placement Installing NICs and Drivers Netbook and Laptop Considerations Configuring a Wireless Client Connection Control WLAN/DHCP Server Configuration Bluetooth Types/Profile Functions Configuring Bluetooth Section F: Printers Dot Matrix Ink-Jet Laser Toner Laser Printer Diagram Thermal and Solid Ink Printers Parallel Cables and Ports Port Modes USB Printers and Cables Network Printer Connections Outdated Connection Tips Session 10 Section A: Installing and Maintaining Printers Print Drivers and Languages Adding Printers Printer Properties Sharing Printers Printer Maintenance Material Safety Data Sheets Troubleshooting Printers Paper Jams Drum Issues Lines Smearing and Garbage Printout Section B: Portable Computing Portable Computing Options External and Video Ports Function Key Docking Stations ExpressCards and PC Cards
Media and USB Ports Wireless Laptop Batteries AC Adapters Section C: Laptop Repair and Power Management Power Management CMOS Power Settings Wake On Settings Power On Alarm Windows Power Management Power Management Tip Laptop Repair Laptop Repair Tools Laptop RAM Mini PCI Fans and Hard Drives Screens and Keyboards Touch Pads CPUs and Motherboards CMOS Batteries and Speakers Section D: LK Films: Your PC and You Trip Hazards Consumables Odors, Damage, and Extension Magnets Driver Signing Creating Folders Section E: LK Films: Troubleshooting and You Troubleshooting, Repair, and Maintenance A+ 2009 COURSE UPDATE Session 1 Section A: Windows 7 Introduction Windows 7 Windows 7 Starter Windows 7 Home Premium Windows 7 Professional Windows 7 Ultimate TPM Enabling BitLocker Section B: Installing Windows 7 Minimum Hardware Requirements Extras Cores vs. CPUs Upgrade Planning Clean Install vs. Upgrade Section C: Windows 7 Explorer Sidebar Creating a Library Windows Standard Libraries Section D: UAC User Account Controls Modifying UAC Settings Section E: Disk Management FAT32 FAT64/exFAT Section F: IPv6 Introduction IPv6 Sample IPv6 Address IPv6 Example Section G: Networking Permissions, Sharing, and Hiding Discovery Application Vista Assignment and Discovery Public/Private Discovery Homegroups