[Shot of Charlie talking. Close up] Charlie: every day they gives us the right tablet, what the doctor says, prescribes. [slide: 2. What to do if a resident refuses medication] Simon: from time to time people don’t want to take their tablets. [Shot of people in kitchen and dining room, Jessica approaching Graeme] Jessica: hey, Graeme, I’ve got your meds. Graeme: I don’t want it. Jessica: you don’t want them? You sure? They’re just your normal meds. Graeme: I don’t want it. Jessica: are you sure? [Shot of Graeme leaving room] Simon: and that’s not such a big deal. You can always try again later. There’s no point trying to force it on people if they don’t want it. Hey, what’s going on with Graeme? [Shot of Simon and Jessica talking] Jessica: he didn’t want his meds. Simon: why not? Jessica: not sure. Simon: that’s okay. We’ll try again later. I’m sure he’ll be fine. Jessica: okay. [Shot of Charlie and Graeme entering kitchen] Simon: ah, Graeme. We’ve still got your tablets here, mate. There you go. Good work, mate. [Shot of Simon giving Graeme tablets] [slide: medication is required to be administered within a specific time frame If medication continues to be refused outside of this time refer to the RSPM – problems with medication]. [Shot of hands signing pink medication sheet]
[Shot of Jacqui and staff, Simon picking up medication from floor] Simon: never mind. Andrea: it’s important that you do have them. [Shot of Jacqui talking, close up] Jacqui: it’s easy to do, especially first thing in the morning when you’re half awake. [Shot of Simon talking, close up] Simon: it’s important to collect all the tablets or whatever that has been spilt, collected in a bag if you can and that should be returned to the chemist. [Shot of Andrea packing dropped tablets in plastic bag then Simon giving Jacqui tablets] Andrea: okay. We’ve got this now. These are the ones that you dropped. So we’ll return this to the chemist now, then Simon will give you tomorrow’s dose. Simon: all right, Jacqui. These are tomorrow’s tablets, but don’t worry, they’re exactly the same. Jacqui: thanks. [Shot of Simon talking, close up] Simon: you can then just issue the next day’s medication, as long as it’s exactly the same and get a replacement for the dropped ones from the chemist. If you have a situation where only one tablet has fallen out of the webster-pak and landed on the floor you still should abandon that whole day’s medication, collect all the tablets and just use the next days’. [slide: if medication is dropped staff must: Dispose the entire contents of the dropped blister section Bag and mark the content as ‘return to pharmacy’ Give the resident contents of a blister identical to the one dropped Return the contents of the dropped blister section to the pharmacy Replace the dropped blister section]. [Shot of Andrea talking, close up] Andrea: always familiarise yourself with a resident’s profile so that you know specifically how each person takes their medication. It is also very important to record this, always keep the communication going so that the room for error is minimal. And if you do make a mistake there is always ways to rectify this and you will get the support that you need.