Job Title: Intranet and Admin Support Officer = Department: Org. Learning and Change Unit, Organisational Effectiveness Directorate Job Family: Administrators Reports to: Intranet and Knowledge Manager Grade: AAI Grade B (Salary locally determined) Location: TBD CRB Required: NA: Standard: Enhanced: Direct Reports: None Job Role Role Overview: Support the effective use the intranet and other internal communication systems as part of the Learning and Change team. Accountabilities Key Accountabilities / Responsibilities: Key Activities Information and Communication Maintain the Hive (intranet) Home Page – responding to posting requests from across the federation, but also executing a plan for pushing new and relevant information to the Hive home page Produce the Hive Digest regularly Provide support and train staff to use the Hive effectively – particularly where this is associated with Teams within the OE Directorate Key International Secretariat teams Projects elsewhere in the Secretariat where Org Learning and Change is engaged Other areas as assigned Projects At the direction of the Intranet and Knowledge Manager, complete projects that improve communications, knowledge management, and information retrieval Designing and developing sites on the Hive (SharePoint) in support of priority projects Working with teams within the Secretariat to improve collaboration through the use of the intranet, or other IT initiatives Team Administration Maintaining the Org Learning and Change Hive page and any shared team documents and team communications Scheduling and coordinating regular team meetings Liaise with OE Business Manager to assist the team in complying with
AA policy, practice and guidance e.g. Travel policy, expense management, consulting contracts etc. Typical People Management Responsibility Approximate number of people managed in total None Matrix Manager – (projects/dotted line) Sr. Project Manager Team Leader None Grandfather- manager of Team Leaders/Managers None What is the global remit? Operates in: Own country 2 or 3 countries at a minimum of 40% of time Geographic Region International Secretariat Multiple Geographic Regions Remit covers all ActionAid countries Role Dimensions Financial (limits/mandates) Non-financial (customers/staff) Direct departmental budget 2012: TBC Organisation-wide expenditure 2012: TBC Key Relationships to reach solutions Internal (to ActionAid or team) External (to ActionAid) Organisational Effectiveness Directorate Peers in other NGO’s Country Coordination Directorate Common interest groups Person Specification Knowledge and Experience Essential Minimum of 3 years’ experience in an administrative function (relevant higher education may be an acceptable substitute for some experience) Experience of wking in a busy and diverse unit Highly developed written and verbal communication skills Excellent IT skills. A high degree of proficiency in Microsoft SharePoint and Microsoft Office suite are essential Web design, graphic design, database experience and/or knowledge of social media are highly desirable Good writing skills. Ability to identify central themes in written material and summarize documents and articles. Customer-oriented, with the ability to build good relationships within the organisation through listening skills and a pleasant, flexible and open manner