The Trust’s vision and strategic objectives are consistent with the vision established for the whole health economy by NHS North Somerset. Strategic Objectives 2014-16 CQC/TDA key theme Ensuring services are safe Ensuring services are caring Ensuring services are well led Ensuring services are responsive Ensuring services are effective Strategic Objectives Ensure that people have a positive experience of care, being treated in a safe environment that protects them from harm Provide a flexible workforce with the capacity and capability to deliver high standards of patient care in line with changing service Provide efficient and effective services, affordable and desirable to patients and referrers Provide affordable services and demonstrate value for money Secure a strategic partner(s) to manage the future delivery of clinically and financially sustainable and viable services improve experience and outcomes for patients The strategic objectives are supported by six key enabling strategies relating to: Finance Estates Information Management and Technology Workforce Development Communications and Engagement Governance The strategic objectives are also supported by a range of operational objectives, in turn supported by department and division work plans. Operational objectives for the past year and for the coming twelve months are detailed below. Operational Objectives 2014 - 2016 CQC/TDA key themes Operational objectives Ensuring services are safe Deliver clinically effective services meet benchmarked best practice through implementation and audit of evidence based practice Embed clinical leadership providing clinicians sufficient time to lead together with clear, deliverable, objectives Ensuring services are caring Deliver dignified care that is responsive to patients’ personal needs, ensures a positive experience of care and which meets CQUINs Family and Friend test standards Provide a safe environment for patients and reduce the incidence of avoidable harm, maintaining the of harm free care above 93% as measured by the patient safety thermometer Ensuring services are well led Provide a safe, effective and affordable workforce Improve and drive two way communication to increase staff engagement and build Invest in and develop our staff to continually deliver high standards Improve the Health and Wellbeing of our staff
KF6 Percentage of staff receiving training, learning or development in the last 12 months 85% 81% Highest (best) 20% KF27 Percentage of staff believing the trust provides equal opportunities for career progression or promotion 91% 87% Highest (best) 20% KF28 Percentage of staff experiencing discrimination at work in the last 12 months 9% 11% Lowest (best) 20% KF7 Percentage of staff appraised in the last 12 months 89% 85% Above (better than) average Bottom 5 Ranking Scores– compared to other acute Trusts in England Key Finding Trust Score 2014 National Average Ranking KF3* Work pressure felt by 3.20 3.07 Highest (worst) 20% KF12* Percentage of staff witnessing potentially harmful errors, near misses or incidents in the last month 44% 34% Highest (worst) 20% KF16* Percentage of staff experiencing physical violence from patients, relatives or the public in the last 12 months 19% 14% Highest 20% KF17* Percentage of staff experiencing physical violence from staff in the last 12 months 4% 3% Highest (worst) 20% KF18* Percentage of staff experiencing harassment, bullying or abuse from patients, relatives or the public in the last 12 months 34% 29% Highest (worst) 20% *The lower the score the better Whilst the is encouraged to see that more staff have responded to the survey, there have been no significant changes in 28 of the 29 key findings since 2013. During 2015/16 it is therefore proposed to focus efforts where Trust results are in the ‘worst 20%’ performing category. Staff Engagement Scores Despite the improvements made against Key Finding 24 since 2012, the overall staff engagement score has not shown a significant statistical change since the 2013 survey. In 2013 the overall staff engagement score was 3.70 and in 2014 this dipped slightly to 3.64 and remains in the lowest (worst) 20% category. The overall engagement score is calculated by using the questions that make up Key Findings 22, 24 and 25.
Key Finding 2013 Score 2014 Score Ranking Significant Change since 2013? KF22 ability to contribute towards improvements at work 72% 69% Average No KF24 Staff recommendation of the Trust as a place to work or receive treatment (scored out of 5 with 5 being highest) 3.46 3.42 Lowest (worst) 20% No KF25 Staff motivation at work (scored out of 5 with 5 being highest) 3.88 3.78 Below (worse than) average No It is disappointing that the overall engagement has declined and staff engagement and motivation will remain a key focus during the forthcoming year. The Trust continues to engage with staff through the Staff Experience Group which meet every two months and through the monthly meeting with Trade Unions via the Joint Negotiating and Consultative Committee (JNCC). 2.7.2 Equality and Diversity The Trust Equality and Diversity Policy sets out our commitment to promoting equality of opportunity for all, and ensuring that staff and patients are free from discrimination. The policy sets out clear responsibilities for directors, managers, staff, patients and visitors. All staff joining the Trust as part of the induction programme take part in a dedicated Equality and Diversity session and this has contributed to the improved score within the national staff survey which shows an increase from 60% to 65% of staff having received Equality and Diversity Training in the last year (making the Trust above the national average in this category). The following table shows the gender distribution across all staff, senior managers and directors. All Staff Board Directors (Including Non Executives) Gender Total Gender Org P4 Role Female 1393 Female Executive Directors Director of Strategic Development 1 Male 354 Director of Nursing Medical Director Director of Operations Director of Human Resources 1 1 1 1 Grand Total 1747 Non Executive Directors Board Level Director 1
Annual Accounts 2014/15 5 TO INSERT – annual accounts Letter of Representation June 2015 TO INSERT FINANCE DEPARTMENT Weston Grange Road, Uphill Weston-super-Mare Somerset BS23 4TQ Tel: 01934 636363 Direct Line: 01934 647002 Website: