Havering Kingston Barking & Dagenham Richmond Greenwich Waltham Forest Tower Hamlets 3.4 Elements of the Delivery Model Offer Description Provision Contract Financial inclusion Structured support to help people develop their understanding and self-management of life affecting issues. Delivery of support offered in each locality and/or surrounding area (delivered locally or remotely). The support delivered will have an agreed set of outcomes to support inclusion and recovery and progression for A4W participants. Specialist Welfare Benefits Support 3 days a week – availability for each contract to complete return to work calculations and/or advice and guidance to participants on the A4W Programme. This can be delivered remotely. One to one sessions per participant – these can be delivered remotely or face to face Maximum of 60 mins per session. Delivery of welfare benefits training for Employment Advisors – overview of benefits system, upcoming changes, how work impacts on benefits, return to work calculations 1 year contract to deliver across all geographical areas. 3.5 Activity Requirements, Volumes and Costs Volumes have been calculated on current and forecasted activity, participant flows and apportioned by geographical area. These will be reviewed after 3 months and are based on the following factors: Numbers of participant signed up to the programme Numbers of participants interventions for the specific needs above. The geographical split of participants by key locations. Core Mental Health Support Programmes will be determined by throughput and a caseload a participants that will be monitored. Specific delivery venues will be identified by the provider within their bid submission and it is envisaged that there may be more than one delivery venue in a key geographical location. 3.6 Provider Premise Requirements The Provider will give Shaw Trust details of proposed locations for delivery of the service. The Provider will be responsible for securing and developing any fixed site premises and will be responsible for any rent, maintenance, running costs, safety and upkeep of any premises used for the provision of the service. The sites will be suitable to accommodate open access and be Equalities Act compliant.
It is expected that the Delivery Network Partner will sign a formal agreement, in the form of either a Contract with Shaw Trust. It is anticipated that the agreement type used will be proportionate to the service value and service type for each Delivery Partner. The Provider will be responsible for the collection of delivery activity, performance monitoring and information which demonstrates how they have met the outcomes for the people they are delivering a service to. This will be undertaken in a timely manner and provided in a format which meets the requirement of Shaw Trust. This will be provided in both quantitative and qualitative format, in order to demonstrate the breadth of activity. Each Provider will have regular scheduled contract monitoring meetings with Shaw Trust to discuss delivery of the service and performance against the agreed outcomes. Formal analysis of delivery activity will be discussed and reviewed at the contract monitoring meetings. Each Provider will be expected to demonstrate the impact of their service or provision against a set of Outputs, Participant Outcomes and Quality metrics: 7.2. Performance Metrics The below table provides an indication of what requirements will be applied but this will be agreed within contract negotiations and proportionally applied. Outputs (Volumes and timeframes) Outcomes Quality Metrics (Quarterly) Numbers attending each contracted activity Throughput and progression figures for each contracted activity Referrals received Accepted and actual starts Unable to start Rejected Response time to referrals Waiting times Helping people achieve personal goals and ambitions. Progressive mutual support in a shared journey of recovery. Supporting participants to access community resources and assets. Giving people the confidence and support to access the services and support as part of their recovery journey. Helping people to recognise their own resources and seek their own solutions. Facilitating progression towards independence Number of unresolved complaints Number of serious incidents Vacancy Management Volunteer engagement Service user feedback mechanisms and outcomes Evidence of continuous quality improvement activity Onward referral data – Number and percentage of participants accessing mainstream activities during and at completion of service provision – this will include who; where; what and why. 8. Contract/service management requirements – this will need to be updated A Performance Management Framework based on the expected contract performance will be agreed and written into the contract, outlining key review dates, information required, etc following an agreement to contract. 9. Procurement and contractual requirements Key Dates: