The “Waiting Time” version of the report displays only a summary and is useful for overview purposes. The “Applications Record” version of the report displays all of the individual case names. This version is useful for managing the waiting list. In particular, where the waiting time is longer than it should be, this report can be used to identify the case in question and take further action. Appointment reports These reports are periodic reports and require you to enter start (From) and end (To) dates. Report What does it do? What cases are included? Number of First Consultations Held Shows the number of first consultations held in the law centre between the From and To dates. Cases where the milestone “First Consultation Attended” in the workflow APP003. First Consultation is Completed A first consultation has been held between the From and To dates. International Protection (Transition) cases are excluded from this report For closed cases, certain outcomes will exclude them from these reports. Contact Civil Operations for details. First Consultation Appointments by Solicitor Shows the number of first consultations held in the law centre between the From and To dates, but breaks them down by individual solicitor. Cases with no solicitor assigned appear as “No Solicitor Assigned”. Cases Taken On Shows the number of first consultations held in the law centre between the From and To dates, but breaks them down by individual solicitor. Cases Taken On – Childcare Shows the number of first consultations for childcare cases held in the law centre between the From and To dates, but breaks them down by individual solicitor. Cases with no solicitor assigned are not included in this report. Cases where the milestone “First Consultation Attended” in the workflow APP003.First Consultation is Completed A first consultation has been held between the From and To dates. The Case Type is Child Care – Care Order, Child Care – Supervision Order or Child Care – Special Care Order. For closed cases, certain outcomes will exclude them from these reports. Contact Civil Operations for details. Number of Priority Appointments Held Shows the number of priority appointments held in the law centre between the From and To dates where the case is priority. Cases where the milestone “First Consultation Attended” in the workflow APP003.First Consultation is Completed A first consultation has been held between the
assigned. Selecting certain outcomes will exclude the case from the report. (Contact Civil Operations to enquire if a case meets this criteria) Cases Closed by Type Gives a breakdown of the cases closed by type in the twelve months prior to the report being run. This then is further broken broken down by how long these cases were open for (in years). This is a point in time report. Case was closed in the last twelve months Case has a solicitor assigned Cases where the milestone "First Consultation Attended” in the workflow APP003.First Consultation or “Client Attends for Second Consultation” in the workflow APP006.Awaiting Second Consultation is Completed, or the case type is “Conveyancing – Family Law” or “Conveyancing – Law” A first consultation or second consultation has been held, or the case is a conveyancing case. Selecting certain outcomes will exclude the case from the report. (Contact Civil Operations to enquire if a case meets this criteria) Solicitor Inactive Open Files Lists the cases in the law centre where there has been no activity on the case for at least six months. Note that “activity” means that something on the file must be changed – a milestone ticked, a document added, and appointment created etc. Merely accessing the file will not register as an activity. A solicitor has been assigned The case is not closed. Case Status Lists the number of cases on hand in the law centre by each case status on the system. This is a point in time report. Cases with no case status will appear as “No Workflow Assigned” Cases where the milestone "First Consultation Attended” in the workflow APP003.First Consultation or “Client Attends for Second Consultation” in the workflow APP006.Awaiting Second Consultation is Completed, or the case type is “Conveyancing – Family Law” or