leaflets Refine/Update current care management procedures within the social work team Colette Robinson Create procedures to make assessment and support planning process quicker for all Service Users using Care Act requirements as a guide. Use service user experiences to help identify areas in the process that need improvement To be reviewed April 2016 Provide workshops/training for staff regarding support planning processes, Care Act Assessment and other policies regarding personalisation and Direct Payments to ensure they are providing the best experience for our Service Users and their families Vicki Ellis / Rebecca Gray Embedded and consistent practice amongst staff. Improved assessment experience for the service user/carer. Service user and Carers feel valued. Improved outcomes for service users/carers Use Service Users experiences as a basis for training Invite Service Users/Carers to speak at training to provide accounts. To be reviewed April 2016 Implement peer support to assist Service Users through the assessment process by those who have been through it. Vicki Ellis / Gemma Clifford Create support networks for Service Users. Increased control over procedures for Service Users / Carers Service Users and Carers will be carrying out peer support 2016 Make better links with organisations to share information and detail about Rebecca Gray Improved 2 way communications between SBC and organisations and Provide feedback to Service Users and Carers. To be reviewed April
SBC procedures to be shared with Service Users and Carers Service Users /Carers. Invite 3rd sector to meet with Making It Real service user group. 2016 Update Care Act Assessment to ensure the document collects all necessary information about a service user and their carer in line with new Care Act requirements Alan Lee/ Social Work Team Managers / Carol Malham More detailed assessment document that will provide a service user with more choice and control over their care and provide an accurate and realistic budget to meet their needs. Use feedback from Service Users/Carers to make changes to assessment document To be reviewed April 2016 Offer surgeries to provide an opportunity for Service Users/ Carers to have face to face contact with Personalisation Support Service. Personalisation Support Service Improved communication between SBC and service users and carers Service users / Carers to attend surgeries. Feb 2016 Plan and Implement a robust communication package to advertise Personal Budgets and Direct Payments within the borough. Rebecca Gray /Vicki Ellis/ Emma Chudley Raise profile of Direct Payments to improve uptake. Improved access to information for all people Improved understanding of what services are available in Stockton. Service user / carer feedback on any materials produced. 2016
Priority 3: Our Support Service You Said ‘I would like more support to help recruit a Personal Assistant….I don’t get consistent information from the support service….I would like the support service to have a better understanding of client’s needs….I would like more information about the Personal Assistant’s recommended by the support service…I don’t get enough information about my money from the support service….I am confused about what the support service does, what my social worker does and what I am responsible for.’ What we are doing: Improving the support service to help Service Users/Carers employ staff and manage their money. Helping people remain in control of their personal budget and how it is spent. Improving Service User awareness of what it means to be an employer. Improving staff knowledge of the role of the support service. What steps you will take to make this happen? Lead contact Expected result User/carer involvement Deadline Workshops for Service Users / Carers on what it means to be an employer, how to manage a budget – joint with insurance company and support service. Rebecca Gray / Vicki Ellis Better understanding for staff and Service Users/Carers Improved support planning experience for the service user/carer. Service user and Carers feel in control of their services and budget. Use Service Users /Carers’ experiences in the training. Service Users/ Carers able to attend training. To start Feb 2016 Ensure Stockton Personalisation Support Service offers a good, robust service to Service Users and Carers. Including: Janet Ballinger / Stockton Personalisation Support Improved support service that is fit for purpose. Service Users / Carers experiences to be used in feedback to To be reviewed April
Providing statements to clients to inform them of details of their budget. Providing accurate payroll services for Service Users who require it. Provide a consistent point of contact for any queries relating to self-managed personal budgets. Provide consistent/up to date information for all self-managed personal budget holders. Service support service. Service Users / Carers input to be used to shape support service. 2016 Develop the PA role: Introduce a PA register Provide clear information about training available for PAs Janet Ballinger / Angela Connor / Rebecca Gray Develop the PA role into a robust career. Ensure good retention of staff for Service Users employing PAs. Faster recruitment of PAs Service Users / Carers/PAs to be given information Dec 2015