INTRODUCTION 010 Welcome Message Welcome to Advanced Pediatrics where it is our mission to maintain the feel of a small practice while continuing to deliver novel big ideas as a leader in healthcare. This handbook describes many of our policies. It outlines many of the programs and benefits available to eligible employees. We hope that your experience here will be challenging, enjoyable, and rewarding. 020 Purpose of Employee Handbook The Advanced Pediatrics Employee Handbook provides information and direction to ensure uniformity throughout our Practice. It serves as a reference and working guide in the equitable administration of our policies, procedures and practices. The policies, procedures and practices in this manual are not intended to be contractual commitments by employees or Advanced Pediatrics. They are intended to be guidelines to management and a reference for policy and procedures. Advanced Pediatrics reserves the right to revoke, change or supplement any policy, procedure and/or practice at any time without notice. No policy, procedure or practice is a guarantee of continuity of benefits or rights. When language such as owner is used, it is referring to the partners or owners of the practice. When language such as management is used it is referring to the Practice Manager or the Nurse Manager. When language such as practice, business or office is used, it is referring to Advanced Pediatrics. Please understand that no one other than the owner(s) has the authority to enter into any agreement with you for employment for any specified period of time or to make any promises or commitments contrary to the foregoing. Further, any employment agreement entered into by the owner shall not be enforceable unless it is in a formal written agreement and signed by the employee and the owner(s). 030 Organization Description Advanced Pediatrics was established in October of 2000 by Dr. Richard H Schwartz, to provide medical care and health services to infant, child and adolescent patients. In addition, the practice remains steadfast in a commitment to vaccine and pharmaceutical research studies and as active educators of future physicians, physician assistants, and nurse practitioners. Our mission is to personalize the care we deliver to clients while providing an extensive array of services usually reserved for larger healthcare facilities. Advanced Pediatrics aims to balance exemplary service with competitive prices by assembling a dedicated and knowledgeable staff,
1. You present the problem to your supervisor after the incident occurs. If your supervisor is unavailable or you believe it would be inappropriate to discuss it with your supervisor, you may present the problem to the Practice Manager. 2. Your supervisor responds to the problem during discussion or after consulting with appropriate management, when necessary. Your supervisor documents the discussion and a written response will be put in your file. 3. You present the problem to the Practice Manager if the problem is not resolved. 4. The Practice Manager counsels and advises you, helps you to put the problem in writing, visits with your manager, if necessary, for a review of the problem. 5. The Practice Manager informs you of the decision, and a copy of the written response will be put in your file. The Practice Manager has full authority to make any adjustment that is determined to be appropriate to resolve the problem. Not every problem can be resolved to everyone's total satisfaction. However, we believe that honest discussion and listening to each other will build confidence between employees and management and help make Advanced Pediatrics a better place to work. 711 Work Etiquette Effective Date: 08/01/2010 Revision Date: Employees are to keep in mind that the success of Advanced Pediatrics depends on customer satisfaction. All customers should be treated in a kind, courteous and professional manner, regardless of the situation. In the event of any specific problems with the customer, management should be contacted immediately. If you are uncomfortable dealing with certain customers, please inform the management. It is our goal to avoid conflict. Please remember to present yourself in a friendly manner at all times. SECTION 8 internal communication 801 Meetings Effective Date: 08/01/2010 Revision Date:
Time Clock Correction and Leave Request Form Advanced Pediatrics Once signed please make 3 copies, original to Lisa, copy to Lori, place copy in Aprill’s box & keep one Time clock correction or Leave request (Circle One) Employee Name: _________________________ ID #___________Date____________ Date Day Correct IN Correct OUT Correct IN Correct OUT Normally Scheduled Hours Total hours PTO or LWOP Mon to Tues to Wed to Thurs to Friday to Sat to Sun to Mon to Tues to Wed to Thurs to Friday to Sat to Sun to PTO must be used prior to requesting leave without pay. Do you have accrued leave? ___Yes ___No TOTAL HOURS OF LEAVE ON YOUR LAST PAYSTUB: __________ Dates requested off or partial days off Date ___________ to ____________ Coming in late on __________ at __________am/pm Leaving early on ___________at _________am/pm Total Number of Hours you are requesting off Total Hours PTO____________ Total Hours LWOP___________ Type of Leave PTO_______ Holiday ______ Other________ LWOP________(only to be used when PTO is exhausted) Overstaffing LWOP_______ __________________________________ __________________ Employee’s Signature Date ________________________________ __________________ Supervisor’s Signature Date