Feedback Process (ASCS, Section 7) Establish a feedback process for receiving and responding to feedback about the manner in which the City provides goods or services to people with disabilities, and make this process readily available to the public. Via Toronto 311 the City has established an accessible feedback process and a system for receiving and responding to feedback. Divisions also have independent feedback mechanisms. COMPLIANT Availability of Documents (ASCS, Section 8 and 9) Notify the public in a conspicuous place on premises or on the website, that accessibility policy and feedback process is available, and provide documents in an accessible format upon request Policies and feedback processes are posted online. COMPLIANT Accessibility Report (ASCS, Section 11) File accessibility report Reports filed in 2010, 2013, 2015. Customer Service reporting was combined with IASR reporting requirements from 2013 onward. COMPLIANT Integrated Accessibility Standards Regulation (IASR) General Requirements
Training (IASR Section 7) Implementation Date: January 1, 2014 Ensure training is provided as soon as practicable on IASR requirements and OHRC as it pertains to people with disabilities to all employees, volunteers, policy developers, other third parties providing service on behalf of the City Update training when AODA Standards or policies change Training has been provided since 2011 is ongoing, and tracked Third parties are required to conduct their own training and sign a form declaring compliance with requirements of AODA legislation COMPLIANT Information and Communications Standards AODA Requirements Implementation Status Comments Exceptions (IASR Section 9) AODA Information and Communication Standards do not apply to products, product labels, unconvertible information, and information not under direct, or indirect control of the City (e.g. Twitter). Where unconvertible an explanation and summary of the unconvertible information must be provided. City procedures are in place to provide an explanation and summary of any unconvertible information, on request COMPLIANT Feedback (IASR Section 11) Implementation Date: January 1, 2014 Ensure all feedback processes are accessible to people with disabilities, by providing or arranging for the provision of accessible formats and communication supports, upon request Notify the public that accessible formats or communication supports are available 311 Toronto provides a range of accessible feedback mechanisms For some Divisions, 311 Toronto receives feedback and re-directs to the Division for response. COMPLIANT
Workplace Emergency Response Information (IASR Section 27) Implementation Date: January 1, 2012 Provide individualized workplace emergency response information to employees with disabilities if the disability is such that individualized information is necessary and the employer is aware of the need for accommodation. With employee's consent, provide workplace emergency response information to the person(s) designated by the City to provide assistance Provide the information required as soon as practicable after becoming aware of the need for accommodation Review the individualized workplace emergency response information, when the employee moves to a different location in the organization when the employee's overall accommodations needs or plans are reviewed; and when the employer reviews its general emergency response policies The process to provide individualized workplace emergency response information is part of City's Accommodation Policy & Guidelines, and referenced in City's Accommodation Request Form The workbook and form are published on City's intranet COMPLIANT Documented Individual Accommodation Plans (IASR Section 28) Implementation Date: January 1, 2014 Develop and have in place a written process for development of documented individual accommodation plans (IAP) for employees with disabilities that includes: The process to develop individual accommodation plans is Integrated as part of City's Accommodation Policy & Guidelines COMPLIANT
New Ferries will include accessible design features as specified in the regulation Availability of Information on Accessibility Equipment (IASR Section 34) Implementation Date: January 1, 2012 Accessibility equipment and features of vehicles, routes and services must be made available to the public. Upon request, information as described above must be provided in an accessible format. City provides online information that Toronto Ferry services are fully accessible. More detail will be provided on the website in 2016 and a plan to enhance on-site signage will be developed Recent upgrades to Jack Layton Ferry Terminal washrooms, power doors and waiting areas included accessibility upgrades Ferries provide a limited number of wheelchairs available on a first served basis Gate system is highly visible red and lighted. Boarding and route announcements are also audible A process is in place to provide accessible formats upon request COMPLIANT Accessibility Training; Transportation-specific (IASR Section 36) Implementation Date: January 1, 2014 Conduct employee and volunteer accessibility training. The accessibility training shall include training on: the safe use of accessibility equipment and features, AODA Accessibility training is conducted through the Corporate Learning Management System “ELI” Additional Ferry-specific training is provided in Orientation. COMPLIANT
Ensure that mobility aids and assistive devices are stored in passenger compartments within reach of the person with a disability who uses the aid or device. If safe storage of mobility aid and assistive devices is not possible within the passenger compartment, ensure that mobility aids and assistive devices are stored in the baggage compartment of the vehicle on which the person with the disability is travelling. Ensure that operators of its transportation vehicles secure and return mobility aids and mobility assistive devices safely in order to not affect other passengers or damage the aid or device. No transit provider can charge a fee for the storage of a mobility aid or a mobility assistive device. to store devices while riding the Ferry, but storage can be provided upon request. Toronto Island Ferry Services provides services to securely store mobility devices at the Ferry Terminal and provide charging for powered mobility devices. Service Disruptions (IASR Section 50) Implementation Date: January 1, 2013 If a route or scheduled service is temporarily changed, and the change is known in advance transit services shall, make available alternate accessible arrangements to transfer people with disabilities to their route destination ensure information on alternate arrangements is communicated in a manner that takes into account the person's disability Toronto Island Ferry Services provide year round operations. In the event of most disruptions, ferries can be rerouted When ferries are re-routed, visual information about stop location changes is announced audibly, to for people who may have low vision or blindness. Service is disrupted in event of conditions that could risk life, property, or the environment, such as heavy ice. An email notification list is maintained to notify those who subscribed. Bus service is provided to Billy Bishop COMPLIANT