CONTENTS 133 Tool 1 – IROPS Planning Process 135 Tool 2 – DFW’s Sample for Partnering for Success 139 Tool 3 – Responsibilities of the Airport IROPS Contingency Response Committee 141 Tool 4 – Questions for Initial IROPS Committee Meeting 143 Tool 5 – Implementation Checklist for Evaluating IROPS Plans 145 Tool 6 – Self-Assessment Questionnaire 151 Tool 7 – Example Resource Inventory Checklist 153 Tool 8 – Concessions Checklist for Snow and Hurricane Events 157 Tool 9 – Airport-Airline 24/7 Contact and Capability Summary 159 Tool 10 – Technology Solutions 167 Tool 11 – Sample Workshop Agenda 169 Tool 12 – National Oceanic and Atmospheric Administration (NOAA) National Weather Service (NWS) Checklist 177 Tool 13 – Sample Communication Plan 179 Tool 14 – Social Media 181 Tool 15 – During an Event Tools 187 Tool 16 – Diversion Checklist 193 Tool 17 – After an Event Debrief
Tool 10 – Technology Solutions Purpose: Various technology solutions exist to enable more effective planning and management of the IROPS contingency response activities. While most of these solutions deal with communication and information sharing, some are specific solutions that address unique processes. This overview section provides information in two separate formats. The first is a breakdown of key functional requirements and the type of technology solution that is available at varying cost levels. The second is a breakdown of the various solution types with summary level information on the function, phase of use, operational implementation location, and key operational stakeholders. Technology Support for Functional Requirements The following table identifies a set of generalized functional requirements of the IROPS contingency planning and management process. For each requirement noted, technology solutions at a progressive level of magnitude in both cost and complexity are identified. The intent of this table is to provide guidance as to the various options available to meet the functional needs. While it can be seen that standard computer and communication devices can provide the required functionality, specialized solutions can greatly improve the monitoring, communication, and response capabilities. It should be noted that a single solution may be configured to meet multiple functional requirements. Functional Requirement $ 5K $$ 50K $$$ 500K Communication – standard Email, telephone, internet, monitors Web dashboard – simple Web dashboard – complex Communication – mass Email, internet, text Automated calling system, customized mobile device application, programmable video display – simple Radio broadcasting system, programmable video display – complex Collaboration / teambuilding Productivity software, Email, internet, web portal, web conference, decision tree Web dashboard – simple Web dashboard – complex Contact management Productivity software, Email, internet Customized database Operational database Information gathering Productivity software, Email, telephone, internet Consultant – assessment Consultant – plan development Documentation Productivity software Customized database Operational database Data tracking Productivity software Customized database Operational database Report generation Productivity software Customized database Operational database Airspace monitoring Radio GPS-based flight tracking Airspace monitoring system Flight tracking Internet Flight status data feeds Flight tracking management system
Category Solution Type Function Phase Ops Stakeholder Before During After Airside Landside Airport Air Carrier/ Ground Handler FAA Integration/ Strategy Consulting services Provides professional consulting support for defining technology integration strategy before an event, and revises strategy based on lessons learned after an event. X X X X X Data integration services Provides professional data integration services before an event to enable the sharing of information among various technology solutions, and modifies data integration strategy based on lessons learned after an event. X X X X X System integration services Provides professional systems integration services before an event to enable the sharing of information among various technology solutions, and modifies system integration strategy based on lessons learned after an event. X X X X X IT Support IT system management Provides for the ongoing and emergency response management and maintenance of technology assets and systems. X X X X X X X Data Management Airport operational database Serves as a central data repository for airport operational systems to enable the sharing of information among various technology solutions before, during, and after an event. X X X X X X
Category Solution Type Function Phase Ops Stakeholder Before During After Airside Landside Airport Air Carrier/ Ground Handler FAA Resource Management Aircraft, gate, and concourse availability Provides the ability to analyze the cause of delays in order to determine the most usage of aircraft, gates, and stands. X X X X X X X Gate management system Provides the ability to plan and maintain the scheduling, allocation, and real-time status of gates. X X X X X X Ground handling staff management system Provides the ability for scheduling and deployment of ramp personnel to optimize ground handling operations. X X X X X Ground handling resource management Provides the ability for scheduling and management of ramp personnel and ground handling equipment to optimize ground handling operations. X X X X X Resource management system Provides the ability to plan and maintain the scheduling, allocation, and real-time status of resources including gates, aircraft parking stands, counters, airline back offices, kiosks, and baggage carousels. X X X X X X Passenger Handling Consulting services Provides professional consulting support for defining passenger handling strategy before an event, and revising strategy based on lessons learned after an event. X X X X Passenger transport from aircraft Provides physical mechanism for transporting passengers from an aircraft that is not docked at a gate to the terminal building. X X X X Visual docking guidance system Provides automated visual docking guidance for aircraft based on the active ramp environment to maximize safety and efficiency. X X X X
Category Solution Type Function Phase Ops Stakeholder Before During After Airside Landside Airport Air Carrier/ Ground Handler FAA Baggage Management Baggage sortation Provides for the automatic verification of baggage and its destination for accurate and efficient routing. X X X X Baggage tracking Provides for the automated tracking of baggage from check-in to final destination. X X X X X Baggage recovery Facilitates the efficient recovery of bags due to mishandling or disrupted aircraft operations. X X X X Baggage reconciliation Provides for the identification of passengers that have not yet boarded and prevents their baggage from being loaded. X X X X Passenger Processing Common use passenger processing Provides the ability to share check-in and gate resources among airlines for flexibility and efficiency in passenger processing. X X X X X Local departure control system Provides the ability for airline operations without a locally accessible proprietary departure control systems to process passenger and baggage. X X X X X Weather Detection Weather display Provides visual information regarding current weather conditions. X X X X X X Weather forecasting and reporting system Provides the ability to analyze probable weather conditions to enable decisions to be made prior to and during an event. X X X X X X X Instant alert weather system Provides the ability to receive instant alerts at the desktop workstation for relevant weather events. X X X X X X X Lightning detection system Provides the ability to detect lightning in local and/or long range conditions. X X X X X X X