Think Local Act Personal (TLAP) – ‘Making it Real’ Action Plan Priority 1 – Active and supportive communities: keeping friends, family and place Ref No Actions Responsible Person Key partners Target Date TLAP Outcome for service user/carer Success Measure 1.1 All staff are trained on what is available for all service users in terms of training/employment/lifelong learning/volunteering opportunities and how to access these services. Service users will be appropriately advised on the above services at their assessment/review. GI/JR Workforce Development Dec 2013 “I have opportunities to train, study, work or engage in activities that match my interests, skills, abilities.” - Staff trained. -Opportunities are apparent for service users. - More service users are in training/ employment. - Audit case files. 1.2 (a) To provide regular support sessions at the ‘Link Centre’ in the form of: Peer support Specific support surgeries Befriending services User groups To evaluate the sessions referred to above. HS /carers Staff at the Link Centre Service Users Carers Dec 2013 “I have access to a range of support that helps me to live the life I want and remain a contributing member of my community.” - Support sessions are held regularly. - If useful, sessions will continue.
2.2 All service users are provided with information on ’How you can get choice and control of your care’. GI Care management staff Support planners Jan 2014 “I have access to information about care and support which is consistent, accurate, accessible and up to date.” - Ensure information has been provided via Framework i monitoring 2.3 Everyone we support will be provided with a key worker name and contact number for their care and support. GI Frameworki team Jan 2014 “I can speak to people who know something about care and support and can make things happen.” - Ensure information has been provided via Framework i monitoring 2.4 As part of the service redesign programme to make service users/carers aware of support/preventative services available. GI/ CJ Care management staff Prevention services Sept 2013 “I have the information and support I need in order to remain as independent as possible.” - More usage at the Link Centre - Increase in use of preventative services 2.5 The 'Did You Know' brochure is to be revised as a web-based information service. It CJ Provider services Jan 2014 “I have access to information - Production of web based guide
will contain a list of preventative services/useful information (web based). Promote the guide and distribute at initial assessment/review and also at other venues e.g. carers centre etc Coms and marketing about care and support which is consistent, accurate, accessible and up to date.” - Service Users/carers are provided with guide 2.6 To promote ‘Age UK Oldham’ the web page of information on services and care to all service users/carers at all assessments/reviews for those who have access to the web. GI Support planners Care management Sept 2013 “I have access to information about care and support which is consistent, accurate, accessible and up to date.” 2.7 To promote the web based ‘district calendars’ which provide useful information about what is on in each district/signpost to CJ Support planners Care management staff Jan 2013 “I know where to get information about what is going on in my community.” - Audit case files
district coordinators. 2.8 Provide all service users/carers with information on where and who to contact for support with form filling/advice. GI Independent prevention officers Care Management Support planners Sept 2013 “I have the information and support I need in order to remain as independent as possible.” - Service users appropriately signposted 2.9 To update the list of ‘providers of care’ and their charges. To either provide the list referred to above or advise where this information can be found so that informed choices can be made. GI/ CJ Procurement Care management Support planners Jan 2013 “I have access to information about care and support which is consistent, accurate, accessible and up to date.” - Service users/carers- Audit case files Priority 3 – Risk enablement: feeling in control and safe Ref No Actions Responsible Person Key partners Target Date Outcome for Service user/carer Success Measure 3.1 (a) Service users/carers are reviewed yearly to ensure needs are being met. GI/CM Care Management March 2014 “I can plan ahead and keep control in a crisis.” - Yearly reviews – audit case files
(b) Ensure that service users that the purpose of their review is to provide support rather than remove it 3.2 Risk management / safeguarding procedures/leaflet are provided to and clearly explained to service users/carers. JR Safeguarding Team September 2013 “I feel safe, I can live the life I want and I am supported to manage any risks.” - An increased understanding by service users/carers 3.3 To promote the risk enablement panel to service users/carers. To monitor the number of people using the panel. GI Risk enablement panel Care management Safe guarding Team September 2013 “I feel safe, I can live the life I want and I am supported to manage any risks.” - An increase in number of people using the risk enablement panel. 3.4 Service users/carers are given choice about their care so that they are in control. GI Support planners Care management September 2013 “I can plan ahead and keep control in a crisis.” - Person centred plans evident in audit of case files 3.5 Service users/carers know who their key worker is if changes GI Care management December 2013 “I have systems in place so that I can get help at an - Service users/carers are informed of who