PERSON SPECIFICATION Criteria Essential Desirable How to be assessed Qualifications, knowledge and experience Skill level equivalent to achievement of HNC, A-Level, NVQ3. Experience of having worked in a diverse, busy environment. Demonstrable experience of working with large and complex relational databases in a sales, fundraising, or marketing focused team. Proven experience of writing reports and queries to update, import and extract information from databases. Experience of using software to present and interpret information in reports, graphs and charts and to perform statistical calculations. Experience of data handling, security and data protection when transmitting information across networks. Able to identify development requirements, lead and deliver system changes and enhancements. Experience of using analytics software, tools and techniques to analyse data sets and present data. Experience of using data to develop reports and provide information. Experience of having worked in a fundraising environment with philanthropic donors. Able to apply an awareness of principles and trends in Development and Alumni Relations and an awareness of how this affects activities in the University. Experience of working with fundraising or CRM databases. Proven project and/or people management skills. Competent SQL writer and proven experience of working with large data sets and relational databases. Experience of managing system changes and live implementation within large and complex databases, including managing user acceptance testing. Undertaken research to provide reports or information to colleagues. Able to apply a comprehensive understanding of relevant University systems and procedures and an awareness of activities in Development & Alumni Relations. Experience of creating, developing and running regular KPIs and executive/management dashboards. Application and interview. Planning and organising Highly developed organisational and administrative skills. Accuracy and attention to detail. Able to operate independently when required. Excellent at working to tight deadlines. Able to plan and prioritise a range of one’s own, and the team’s, standard and non-standard work activities. Ability to recognise the impact of own activities on the workload of others. Able to seek opportunities to progress a broad range of activities within professional guidelines and in support of University policy. Experience of project management. Application and interview. Problem solving and initiative Able to identify and solve problems by applying initiative to tackle some situations in new ways and by developing improved work methods. Able to bring fresh ideas to help solve problems and think laterally to address research requests and address data management and retrieval problems. Able to develop understanding of long-standing and complex problems and to apply professional knowledge and experience to solve them. Experience of using analytical skills to understand problems and recommend solutions. Numerical reasoning. Application and interview.
Able to multi-task in pressurised, time restricted environments. Confidence to challenge existing work practices and offer ideas for change. Able to develop understanding of long-standing and complex problems and to apply professional knowledge and experience to solve them. Management and teamwork Able to solicit ideas and opinions to help form specific work plans. Able to positively influence the way a team works together. Able to ensure staff are clear about changing work priorities and service expectations. Able to proactively work with colleagues in other work areas to achieve outcomes. Application and interview. Communicating and influencing Highly developed interpersonal skills, able to elicit information to identify specific customer needs and offer proactive advice and guidance. Confident communicating instructions and/or presenting to groups of people, both small and large and at all levels. Highly developed written communication skills, demonstrating professionalism and competency. Confident and concise at enting information, able to proof read and to assimilate financial and biographical information. Experience of summarising research and data with a strong focus on detail. Able to explain, report and present complex data and information in an easily-understood form. Able to provide clear specialist guidance on complex issues. Able to develop understanding and achieve cooperation. Understanding of Data Protection Law. Proactive in developing relationships with colleagues in other areas and confident to use personal experience and expertise to offer advice and guidance where needed. High level of integrity when handling sensitive information. Application and interview. Other skills and behaviours Highly IT literate, including competent use of Microsoft Office, Access, Powerpoint, Word and Excel. Accurate and with high attention to detail. Experience of using the ODAR database, The Raiser’s Edge. Experience of using a range of online research tools. Application and interview. Special requirements Flexible approach to working. JOB HAZARD ANALYSIS Is this an office-based post?