1 Yes, definitely 2 Yes, to some extent 3 No If you needed attention, were you able to get a member of medical or nursing staff to help you? 1 Yes, always 2 Yes, sometimes 3 No, I could not find a member of staff to help me 4 A member of staff was with me all the time 5 I did not need attention Sometimes, a member of staff will say one thing and another will say something quite different. Did this happen to you in the emergency department? 1 Yes, definitely 2 Yes, to some extent 3 No Were you involved as much as you wanted to be in decisions about your care and treatment? 1 Yes, definitely 2 Yes, to some extent 3 No 4 I was not well enough to be involved in decisions about my care If you were feeling distressed while you were in the emergency department, did a member of staff help to reassure you? 1 Yes, definitely 2 Yes, to some extent 3 No 4 I was not distressed 5 Not sure/ can’t remember Did you have any tests (such as x-rays, scans or blood tests) when you visited the emergency department? 1 Yes Go to 26 2 No Go to 29 Did a member of staff explain why you needed these test(s) in a way you could understand? 1 Yes, completely 2 Yes, to some extent 3 No Before you left the emergency department, did you get the results of your tests? 1 Yes Go to 28 2 No Go to 29 3 I was told that the results of the tests would be given to me at a later date Go to 29 4 Don’t know / can’t remember Go to 29 Did a member of staff explain the results of the tests in a way you could understand? 1 Yes, definitely 2 Yes, to some extent 3 No 4 Not sure / can’t remember Were you in any pain while you were in the emergency department? 1 Yes Go to 30 2 No Go to 33 Did you request pain relief medication? 1 Yes Go to 31 2 No Go to 32 3 I was offered or given pain relief medication without asking Go to 32 How many minutes after you requested pain relief medication did it take before you got it? 1 0 minutes / right away 2 1 – 5 minutes 3 6 – 10 minutes 4 11 – 15 minutes 5  16 – 30 minutes 6 More than 30 minutes 7 I asked for pain relief medication but wasn’t given any
Do you think the hospital staff did everything they could to help control your pain? 1 Yes, definitely 2 Yes, to some extent 3 No 4 Can’t say / don’t know AND In your opinion, how clean was the emergency department? 1 Very clean 2 Fairly clean 3 Not very clean 4 Not at all clean 5  Can’t say While you were in the emergency department, did you feel threatened by other patients or visitors? 1 Yes, definitely 2 Yes, to some extent 3 No Were you able to get suitable food or drinks when you were in the emergency department? 1 Yes 2 No 3 I was told not to eat or drink 4 I did not know if I was allowed to eat or drink 5 I did not want anything to eat or drink What happened at the end of your visit to the emergency department? 1 I was admitted to hospital Go to 44 2 I was transferred to a nursing home Go to 44 3 I went home Go to 37 4 I went to stay with a friend or relative Go to 37 5 I went to stay somewhere else Go to 37 Medications (e.g. medicines, tablets, ointments) Before you left the emergency department, were any new medications prescribed for you? 1 Yes Go to 38 2 No Go to 40 Did a member of staff explain the purpose of the medications you were to take at home in a way you could understand? 1 Yes, completely 2 Yes, to some extent 3 No 4 I did not need an explanation Did a member of staff tell you about medication side effects to watch for? 1 Yes, completely 2 Yes, to some extent 3 No 4 I did not need this type of information Information Did a member of staff tell you when you could resume your usual activities, such as when to go back to work or drive a car? 1 Yes, definitely 2 Yes, to some extent 3 No 4 I did not need this type of information Did hospital staff take your family or home situation into account when you were leaving the emergency department?