Anonymous Complaints The University will not accept anonymous complaints. Anonymous complaints do not allow for an effective investigation to be conducted and a resolution reached. Normally therefore, no action will be taken where a complaint is submitted anonymously. However the University reserves to right to exceptionally investigate an anonymous complaint where this is deemed appropriate Complaints made to the Offices of the Vice Chancellor. Complaints made direct to the Offices of the Vice-Chancellor will be acknowledged and referred to the Admissions Unit for consideration within these procedures. Malicious or Vexatious Complaints The University will not tolerate complaints that, upon investigation, are interpreted as malicious, vexatious, deliberately misleading or frivolous. Under such circumstances complainants may be referred to the Head of Conduct and Appeals
FORMAL COMPLAINT FORM: FOR INDIVIDUAL COMPLAINTS The University is committed to high standards of service and the quality of teaching and learning. However, it is accepted that applicants/potential applicants may have complaints relating to their course or the services and facilities provided by the University. The University takes such complaints seriously and will deal with them without recrimination and in a confidential manner. The University is committed to continuously improving our standards and constructively handling any complaints, taking any reasonable action to ensure that similar situations do not occur in the future. It is hoped that most complaints can be resolved by the informal process. In most cases, the University’s complaints system requires that complainants will have attempted to resolve the complaint by informal means, before raising a formal complaint. Complainants should have read and understood the University Complaints Procedure which is available at RAISING A FORMAL COMPLAINT: The following details must be completed on this form and we would ask that you provide as much detail as is relevant including any dates, times and witnesses to any act or incident. Supporting documentation may also be included where relevant. YOUR DETAILS - PLEASE WRITE CLEARLY NAME: CONTACT ADDRESS: CONTACT PHONE: CONTACT E-MAIL: APPLICANT NUMBER: DETAILS OF YOUR COMPLAINT: Please describe the nature of your complaint. (Attach separate sheets if necessary)
GROUP CONSENT: To be completed by all applicants bringing the group complaint By signing this form you are confirming that: You have personally been affected by the complaint detailed above You give your consent to the complaint being handled collectively You give your consent for the named Group Representative to liaise with the University on your behalf and to act as your spokesperson. Applicant ID Full Name Signature (Insert rows or attach separate sheet if necessary) Declaration by Group Representative: I declare that I have been nominated on behalf of the applicants listed above to be the spokesperson in relation to this complaint. Your Signature: DATE COMPLETED: Where to return this form to: What happens next: Head of Admissions Unit: University of Wolverhampton Registry Camp Street Wolverhampton WV1 1AD e-mail: admissions@wlv.ac.uk You should receive a formal acknowledgment of your complaint within the next 3 working days. You will then normally receive a substantive response within 28 working days.