public or other third parties, except where the animal is excluded by law, and is this included in your policies, practices and procedures? [s. 4(2) & (7)] their service animals with them in areas that are open to the public or other third parties. b) If a service animal is excluded by law from your premises, does your organization ensure that alternate measures are available to enable the person to access your goods or services? [s. 4(3)] 2010: YES – Durham College’s institutional policies ensure that alternate measures will be made for persons with disabilities to access goods and services if a service animal is excluded by law from a portion of the premises. 2012: YES 6. Does your organization permit people with disabilities to enter the parts of your premises that are open to the public or other third parties with their support person, and provide notice of any fee charged for the support person, and is this included in your policies, practices and procedures? [s. 4(4) (6) & (7)] 2010: YES 2012: YES 7. Does your organization post a notice at a conspicuous place on your premises, on your website, or by another reasonable method, of any temporary disruption in facilities or services that people with disabilities usually use to access your organization’s goods or services, including the reason, duration and any alternatives available? [s. 5(1) (2) & (3)] 2010: YES – Durham College has developed a notice of disruption operational procedures. The college’s accessibility website and main website will have an area dedicated to notice of services disruptions. Measures are currently in place to ensure temporary disruptions are clearly marked at the affected location(s). 2012: YES - The institution has created a notice of service disruption procedure. Disruptions are posted on the Notice of Service Disruption page of the college’s Accessibility website and they are marked at the affected location(s). However, there have been instances when service disruptions were not posted on the site in advance of the occurrence nor in the case of a
options and details of who to contact at the college to provide and receive feedback. via the dedicated and via the phone at extension 3024. However, the formal institutional policy or procedure outlining how the college will receive general or accessibility feedback has yet to be developed. 10. Does your organization ensure that the following people receive training about providing your goods or services to people with disabilities? Every person who deals with the public or other third parties on behalf of your organization; and Every person who participates in developing your organization’s policies, practices and procedures on providing goods or services? [s. 6(1)] 2010: YES 2012: YES – Since June 2010, 1,112 college full-time, and contract employees and volunteers have been provided with AODA Customer Services Standards training. Mandatory training for new college employees and volunteers is provided via on-line training modules. 11. Does this training include your organization’s current policies, practices and procedures required under the Customer Service Standard and all the topics listed in section 6(2) of the standard? [s. 6(2) & (4)] 2010: YES 2012: YES 12. Does your organization have a written training policy that includes a summary of the contents of the training (per question 11 above) and details of when the training is to be provided, and does your organization keep records of the dates that training was provided and how many people were trained? [s. 6(5) & (6)] 2010: YES 2012: YES – see 5.6 Training for Staff in Appendix 2 the Durham College Accessibility Policy. 13. Does your organization post a 2010: YES - Durham 2012: NO – Durham