SECTION 2: PROFESSIONAL ALLIANCE AND GROWTH A. COMMUNICATES EFFECTIVELY WITH DEPARTMENTAL EMPLOYEES AND ALL EXTERNAL STAKEHOLDERS, INCLUDING VICTIMS Performance Factor Measures Methods 1. Is authentic, attentive and articulates effectively when communicating with others; Displays honesty and is straightforward in communications Displays appropriate non-verbal communication. Provides sufficient detail and context in communications Direct observation Supervisor review Feedback from Judges & Court Administration Feedback from Stakeholders Peer feedback/reviews 2. Is confident, respectful and professional in all interactions Respects others time and efforts Treats individuals with dignity Does not disparage others Maintains a courteous, conscientious and businesslike manner in the workplace Direct observation, supervisor review Feedback from Judges & Court Administration Feedback from Stakeholders Peer feedback/reviews 3. Written and verbal communications are purposeful and timely Communications are clear and intentional Communication of clear expectations or needs Communications are not unnecessarily delayed Direct observation Supervisor review Feedback from Judges & Court Administration Feedback from Stakeholders Peer feedback/reviews Supervisor review of case management system entries Case file reviews 4. Accepts responsibility, is responsive to suggestions and demonstrates the ability to be flexible, making appropriate adjustments when necessary Able to change strategies if justifiable reasons emerge Recognizes that circumstances change; and therefore; there is a need to change strategies Does not hold to exclusively one approach Direct observations Supervisor review Feedback from Judges & Court Administration Feedback from Stakeholders Peer feedback/reviews B. WORKS COLLABORATIVELY WITH WORKGROUPS/TEAMS/COMMITTEES 1. Works collaboratively with others to prevent or resolve conflicts by gathering relevant information and evaluating alternatives, before making a decision. Displays ability to work as team with co-workers to achieve shared objectives Values input from team members Able to effectively evaluate choices and potential outcomes Direct observations Supervisor review Feedback from Judges & Court Administration Feedback from Stakeholders Peer feedback/reviews
1. Timely and complete preparation of all court documents Court document are accurately prepared according to department policy Closeout checklist Direct observations Supervisor review of case documents 2. Concise and clear recommendations to the courts based on a thorough analysis and summary of the case, including risk-level and identified needs (both criminogenic and special) Recommendation articulate the relationship to the identified risk/need and desired outcome YLS review Supervisor review Direct observations Supervisor review of case documents Feedback from Judges and Court Administration 3. Prepared and on time for all court related meetings Gathers and understands available information to adequately participate in meetings Arrives prior to or at time of scheduled meting Direct observations Feedback from Judges and Court Administration 4. Professional courtroom demeanor Evidence of the following characteristics: appearance, confidence, reliability, competence, ethics, poise, etiquette, communication, organizational skills, & accountability Direct observations Feedback from Judges and Court Administration