Did you know? DURING 2014–15 THERE WERE 0 CASES OF STAPHYLOCOCCUS AUREUS 14 WE HAD NO INCIDENT REPORTS RELATED TO THE TRANSFUSION OF BLOOD OR BLOOD PRODUCTS THROUGHOUT 2014–15. 100% HAND HYGIENE COMPLIANCE WITH THE DEPARTMENT OF HEALTH AND HUMAN SERVICES TARGETS. INDUSTRY 0.35% EYE AND EAR 0.01% 32 PATIENTS (0.01%) FELL WHILE AT THE EYE AND EAR IN 2014–15, WITH ONE PATIENT REQUIRING HIGHER ACUITY CARE. THIS IS WELL BELOW THE INDUSTRY AVERAGE OF 0.35%. IN 2014–15 THERE WERE 19 PRESSURE INJURIES RECORDED,
Interpreting at the Eye and Ear During 2014–15 the hospital’s internal interpreters attended 7,677 appointments. During the same period external interpreters also assisted the hospital and attended 8,091 appointments. Greek, Mandarin and Vietnamese were the most common requested languages. The Eye and Ear food menu We aim to maintain the principles of a healthy diet, by offering patients a choice of nutritious, palatable and attractive food and beverages suited to their specific dietary needs. Dietary needs are determined by nutritional, cultural, religious and socio-economic background, and by medical, emotional and psychological requirements. When patients arrive at the hospital they are asked about their food preferences. Diet restrictions that are non-medical, for example religious diet restrictions, are treated with the same respect as medical restrictions and we offer high-quality options, which take into account personal food preferences, restrictions and special diets. Eye and Ear Chief Executive Officer Mark Petty, staff and consumer representatives sampled a selection of meal options available to our inpatients. “Overall I was very impressed with the quality and taste of the food which was significantly better than other hospitals I have worked at,” Mark says. “This is reflected in the very high scores we receive for patient satisfaction for meals at the Eye and Ear.” Disability Action Plan The Eye and Ear is committed to reducing the barriers and discrimination faced by people with disabilities. The hospital’s Disability Action Plan is guided by the Victorian Disability Act 2006 and the Commonwealth Disability Discrimination Act 1992 and covers four outcome areas. The hospital has focused on a number of key initiatives during 2014–15, including: • Improving communication with patients through a comprehensive consumer review of patient information and letters. • Promoting staff welling and celebrating the International Day of Disability and R U OK? Day. • Providing education and support to staff on working with patients with a disability, including an awareness guide, and targeted training for all staff at orientation on hearing and sight issues. • Building a representative consumer register, supporting people with disabilities to participate in consumer roles. 21 We asked our inpatients ‘Were your meals enjoyable?’ The below graph details the responses. Always Mostly Occassionally Never 25 22 20 18 18 18 18 17 16 15 14 14 13 12 11 10 10 10 11 11 11 10 9 9 8 5 5 5 4 2 2 2 2 0 0 0 0 1 0 0 1 0 1 0 0 0 0 1 0 July August September October November December January February March April May
What do you think of our Quality of Care Report? We believe that one of the best ways of improving our quality of care is by listening to you. Your feedback can help us to improve future Quality of Care reports. Please complete this short survey and return to: The Royal Victorian Eye and Ear Hospital 32 Gisborne Street, East Melbourne, Victoria 3002 Did you find this report easy to understand? Yes No What did you like most about this report? What information would you like to see in this report? Do you have any suggestions or feedback on other services the Eye and Ear could offer the community? Thank you for your comments Please send me further information: Eye and Ear newsletter Volunteering at the Eye and Ear Title First Name Surname Address State Postcode Email How do I get to the Eye and Ear in East Melbourne?