4 Update address and contact information on the UPDATE VETERAN PROFILE screen. Example: 5 Once updates are complete select SUBMIT to save the information. Note: Direct deposit cannot be updated in VBMS. c. Updating the Address and/or Direct Deposit Information in Share Follow the steps in the below table to update the address, and/or direct deposit information in Share. Step Action 1 Open Share 2 Select the CORPORATE INQUIRIES command enter the claimant’s information in the FILE NUMBER OR SSN field, and select SUBMIT. Example: 3 Select the AWARDS/RATINGS tab, and select the line containing Mailing under the ADDRESS TYPE column. Example: 4 Compare the address in the system to the address on the change request or USPS forwarding address sticker. Is the address different? If yes, proceed to Step 6. If no, proceed to the next step. 5 Does direct deposit need to be updated? If yes, proceed to Step 8. If no, upload documents to VBMS and proceed Step 10.
d. Homeless Veteran Address Resources Use the following resources when researching a homeless Veteran’s address: , and . Reference: For more information on processing claims for homeless Veterans, see M21-1, Part III, Subpart ii, 1.D.2, and M27-1, Part II, 3. 2. Change of Name Processing Introduction This topic contains information on changing a claimant’s name in the systems, including evidence required for name changes, and processing name changes. Change Date July 11, 2015 a. Evidence Required for Name Changes Before changing the claimant’s name in the systems, the claimant must have submitted a signed request and sufficient evidence of the legal name change. Reference: For more information on evidence requirements for name changes, see M21-1, Part III, Subpart iii, 8.1.a. b. Processing Name Changes Once adequate evidence has been received to change the Veteran or claimants name, follow the steps in the below table to process the change. Step Action 1 Open Share 2 Select the BIRLS UPDATE command. Example: 3 On the BIRLS UPDATE screen, select the second tab labeled NAME. Example: 4 Select the CHANGE (RETAINS OLD AND NEW NAME) radio
Administration (VBA) applications for electronic submission may significantly lag behind the release of new form versions. Reference: For more information on submission of VA Form 21-22 via SEP/VDC, see M21-1, Part III, Subpart i, 4.B.1.c. d. Reviewing a Submitted VA Form 21-22 or VA Form When reviewing a VA Form 21-22 or VA Form 21-22a check the form for compliance with the guidance in M21-1, Part I, 3.B.2.d regarding and authorization for disclosure of protected records check that the form is complete, as described in M21-1, Part III, Subpart ii,3.C.4.e process each copy of the properly completed and current form, and update electronic systems to reflect the appointment. Notes: A VA Form 21-22 received as part of an Integrated Disability Evaluation System (IDES) claim must have the word Veteran replaced with Service Member in Block 1. If a VA Form 21-22a is received without an attorney fee agreement, see M21-1, Part I, 3.C. References: For more information on receiving a VA Form 21-22 from an IDES participant, see M21-1, Part III, Subpart i, 2.D.4.a updating POA in electronic systems, see M21-1, Part III, Subpart ii, 3.C.5 . e. What Constitutes a Complete VA Form 21-22 or VA Form Use the table below to determine whether the VA Form 21-22 or VA Form is complete. Form Type Required Information VA Form 21-22 In order for the VA Form 21-22 to be considered complete, it must contain the following information: enough information to identify the Veteran/claimant the name of the service organization signature of the Veteran/claimant with a corresponding
form, take the appropriate action identified in the table above, then upload the document to VBMS. Note: The VBMS development action Form incomplete - Items checked in red needed,” can be found under the category GENERAL. Reference: For more information on VBMS development actions, see the . i. Processing Copies of VA Form 21-22 or VA Form With Paper Claims Folders The current versions of VA Form 21-22 or VA Form 21-22a no longer have multiple copies to be acknowledged and sent to the POA or representative. To process these forms with paper claims folders use the below table. If the form is a … Then ... paper VA Form 21-22 enter in the Acknowledged block the current date your initials, and as applicable, complete the Sent to block. paper VA Form 21-22a annotate with the current date, and Acknowledged. an electronic VA Form 21-22 or VA Form upload to VBMS. Note: Users may view the form electronically in VBMS. paper original of either VA Form 21-22 or VA Form 21-22a reverse file the form on the right flap of the claims folder. j. Processing Copies of VA Form 21-22 or VA Form With eFolders The current versions of VA Form 21-22 or VA Form 21-22a no longer have multiple copies to be acknowledged and sent to the POA or representative. To process these forms with eFolders, upload the form the CM portal to VBMS. Notes: The claims folder copy is shown in VBMS or Virtual VA. The service organization is able to view the eFolder for Veterans or claimants they represent. If a paper folder exists for Vocational Rehabilitation and Education (VR&E), Education, Insurance, or Loan Guaranty, those business lines have access to VBMS and are able to print the form.