Standards growth of users and volume, from baseline 104200 Technical Standards Submit for approval any planned deviations from the State of Indiana guidelines and standards 104300 Technical Standards Record and submit technical documentation as deliverables 104400 Technical Standards Create and maintain a data architecture plan that includes the application of a logical data model, data definition/dictionary, metadata development and maintenance approach, data standards, structure data standards, vocabulary standards, data sharing standards, and data security standards 104500 Technical Standards Maintain solution availability twenty-four (24) hours a day, seven (7) days a week, unless otherwise approved by the State 104600 Technical Standards Provide solution maintenance support twenty-four (24) hours a day, seven (7) days a week with 99% uptime 104700 Technical Standards Perform regular capacity planning to ensure that proposed solution is sized appropriately for the State workload 104800 Technical Standards Automatically monitor for production delays or issues and notify designated users 104900 Technical Standards Provide solution patches as issues are identified by the vendor or the BMV/C in accordance with the BMV/C patch schedule 105000 Technical Standards Provide a fault tolerant solution that includes the consideration of redundancies for production and disaster recovery environments 105100 Technical Standards Create and follow a clear escalation procedure through the appropriate chain of command to ensure that the production issue is getting the appropriate attention to meet the level of urgency 105200 Testing Address defects identified in any testing cycle 105300 Testing Coordinate and cooperate with the State's testing resources 105400 Testing Conduct walk-throughs of solution changes that are ready to be moved into the production environment as specified by the State 105500 Business Continuity and Disaster Recovery Collaborate to develop, maintain, and execute a BMV/C integrated BCP 105600 Business Continuity and Disaster Recovery Provide the solution Disaster Recovery Plan (DRP) 105700 Business Continuity and Disaster Recovery Execute backup procedures within timeframes defined by the State 105800 Business Continuity and Disaster Recovery Provide continual progress reports to resolve reported failures every fifteen (15) minutes, updating the State's service desk and Production Support Team 105900 Privacy Adhere to the Bureau of Motor Vehicles Personal Information
Validation required VIN Validation information when the Recreational Vehicle and Watercraft are not uniquely identified in the VIN or HIN 109800 VIN Validation Provide a solution that allows the user to expediently identify required VIN Validation information for vehicles older than 1981 109900 VIN Validation Update VIN Validation source data for passenger vehicles and trucks no less than weekly 110000 VIN Validation Update VIN Validation source data for motorcycles, trailers, recreational vehicles and watercrafts no less than monthly KEY PERFORMANCE MEASURES ID Key Performance Measure Threshold 110100 Time to retrieve online request for VIN Validation information Retrieve 100% of requests in real-time (within .1 second)