Goals and Strategies Goals and Strategies Raising awareness of web accessibility Goals Actions Timelines Responsibility Staff with web responsibilities have a basic understanding of the importance of accessibility. All Energy Rating team members involved in managing, developing or maintaining web attend training on accessibility basics. Ongoing Appliance Energy Efficiency Branch Manager Web accessibility is included in policies and procedures relating to the online environment Include compliance to WCAG2 in policies and procedures dealing with online environment Ongoing Appliance Energy Efficiency Branch Manager Web accessibility is included as a performance measure for the Chief Information Officer. Include accessibility as a Key Performance Indicator (KPI) for Chief Information Officer (CIO). Ongoing Department of Industry Chief Information Officer Fixing accessibility errors in current websites and web applications Goals Actions Timelines Responsibility Current public websites and web-based applications that will not be archived in the next twelve months, meet Conduct Level AA Accessibility Audits and address any errors found Registration System and Calculator - mid-2016 Appliance Energy Efficiency Branch
minimum Level AA compliance to WCAG2 All other sites – September 2015 Users of assistive technology are involved in accessibility evaluations of web content for high profile public sites and applications Seek guidance from internal staff with disabilities. If none are available, seek assistance from a web accessibility consultant or conduct user testing with people with disabilities Ongoing Appliance Energy Efficiency Branch Developing new web sites and web-based applications Goals Actions Timelines Responsibility Newly developed web sites and applications comply with WCAG2 Level AA guidelines. Use WCAG 2 Level AA Guidelines when developing the web site/application By launch Appliance Energy Efficiency Branch Accessibility requirements are identified early in the design process. Seek input from an accessibility specialist when gathering functional specifications and user requirements. As required Appliance Energy Efficiency Branch All new web sites/applications are checked for accessibility as part of their development. Conduct Level AA Accessibility Audits of early designs and subsequent iterations. By launch Appliance Energy Efficiency Branch Errors found in audits are addressed Fix errors in Level AA accessibility audits Within a month of receiving errors. Appliance Energy Efficiency Branch Any new templates comply with WCAG2 Level AA guidelines. Seek input from an accessibility specialist at the earliest possible stage of template design. As required Appliance Energy Efficiency Branch
Templates for web content are checked for accessibility as part of their development. Conduct accessibility evalutations of templates and address any errors found. By launch Appliance Energy Efficiency Branch Using external developers Goals Actions Timelines Responsibility External developers are able to implement WCAG guidelines Ensure contracts include web accessibility criteria Ongoing Appliance Energy Efficiency Branch Maintaining accessibility of web content Goals Actions Timelines Responsibility Accessibility level of web content is maintained. Re-audit web content to ensure ongoing compliance to WCAG2 guidelines Every 3 months Appliance Energy Efficiency Branch Developers and content authors produce accessible web content. Provide training on creating accessible HTML, PDF and Word documents. Ongoing Appliance Energy Efficiency Branch Content Management System produces accessible web content. Redeveloped Content Management System is capable of producing accessible content. September 2015 Appliance Energy Efficiency Branch Training developers and content authors Goals Actions Timelines Responsibility All web developers are trained in developing accessible code before given access to Energy Rating websites. Train web developers on developing accessible content. Ongoing Appliance Energy Efficiency Branch
All content authors are trained in producing accessible content before given access to Energy Rating web sites. Train content authors in how to write accessible web pages. Ongoing Appliance Energy Efficiency Branch Procuring and 3rd party web products Goals Actions Timelines Responsibility Procurement policies relating to websites or web applications include web accessibility criteria Update procurement policies to include web accessibility criteria Ongoing Department of Industry Chief Information Officer Any new Content Management System meets WCAG2 Level AA Guidelines Contact an accessibility specialist for advice on choosing an accessible content management system. As required Appliance Energy Efficiency Branch Publishing documents online Actions Timelines Responsibility All new documents published on the web are provided in multiple formats. PDF documents are also provided as Word or HTML documents. Word documents are made accessible (and not saved as ‘Read only’). Achieved December 2014, commitment for ongoing compliance Appliance Energy Efficiency Branch All new PDFs are correctly tagged. Tag PDFs according to WCAG 2.0 Guidelines. Achieved December 2014, commitment for ongoing compliance Appliance Energy Efficiency Branch
Addressing accessibility feedback, requests and complaints Goals Actions Timelines Responsibility All web content can be used by people with disabilities Create a policy that any Energy Rating web page identified as being inaccessible by a user with disabilities will be made accessible in a timely manner Response to user within 24hrs Appliance Energy Efficiency Branch Staff with web responsibilities recognise accessibility issues Staff with web responsibilities are trained to recognise accessibility issues in user complaints, requests and questions Ongoing Appliance Energy Efficiency Branch Staff act on accessibility related user complaints, requests and questions. Create a procedure for to address accessibility related user complaints, requests and questions. Ongoing Appliance Energy Efficiency Branch Users can request an accessible format of a PDF (Word, MP3 or Text) Where there’s a PDF, provide name of person responsible, with email address Response within 24 hours, new format in within 2 weeks. Appliance Energy Efficiency Branch Users know who to contact for an accessibility issue. Contact details on web pages are kept up to date Ongoing Appliance Energy Efficiency Branch Promoting the Energy Rating’s commitment to online accessibility Goals Actions Timelines Responsibility The Action Plan is available on the Energy Rating website A copy of the Web Accessibility Action Plan is placed on the Energy Rating website July 2015 Appliance Energy Efficiency Branch The Action Plan is lodged with the Australian Human Rights Commission The Plan will be sent to the Australian Human Rights Commission July 2015 Appliance Energy Efficiency Branch