Adverse publicity/ reputation Rumours Potential for public concern Local media coverage – short-term reduction in public confidence Elements of public expectation not being met Local media coverage – long-term reduction in public confidence National media coverage with <3 days service well below reasonable public expectation National media coverage with >3 days service well below reasonable public expectation. MP concerned (questions in the House) Total loss of public confidence Business Projects/ Objectives Insignificant cost increase/ schedule slippage Key ‘political’ target is being achieved and impact prevents improvement <5 per cent over project budget Schedule slippage Key ‘political’ target is being achieved but impact reduces performance marginally below target in the near future or Performance currently on target, but there is no agreed plan to meet the target 5–10 per cent over project budget Schedule slippage Key ‘political’ goal is marginally below target or is soon projected to deteriorate beyond acceptable limits or There is an agreed plan but it does not yet meet the rising target Non-compliance with national 10–25 per cent over project budget Schedule slippage Key ‘political’ target not being achieved and impact prevents improvement, or substantial decline in performance trend Incident leading >25 per cent over project budget Schedule slippage Key objectives not met Key ‘political’ target is not being achieved and the impact further deteriorates the position Finance including claims Small loss Risk of claim remote Loss of 0.1–0.25 per cent of budget Claim less than £10,000 Loss of 0.25–0.5 per cent of budget Claim(s) between £10,000 and £100,000 Uncertain delivery of key objective/Loss of 0.5–1.0 per cent of budget Claim(s) between £100,000 and £1 million Purchasers failing to pay on time Non-delivery of key objective/ Loss of >1 per cent of budget Failure to meet specification/ slippage Loss of contract / payment by results Claim(s) >£1 million Service/business interruption Environmental impact Loss/interruption of >1 hour Minimal or no impact on the environment Loss/interruption of >8 hours Minor impact on environment Loss/interruption of >1 day Moderate impact on environment Loss/interruption of >1 week Major impact on environment Permanent loss of service or facility Catastrophic impact on environment
Directorate / Team Email Contact Number Line Manager Incident Details Date of Incident Time of Incident Incident Location Incident Description (Give a brief description of the incident. If equipment was involved give as much information as possible) What type of Incident is it? Incident Near Miss Type of incident/person affected? CCG Staff Member Equipment / Premises / IT systems failure Information Security / Data Breach Visitor Did the incident result in staff absence? Yes No Were there any other witnesses? (if relevant) Email the completed form to the
Risk Impact Assessment (Examples) Category Level of Impact Personal Injury Impact on premises user / contract / staff Quality / System Failure Public confidence and reputation Litigation Or Claim Financial loss Very Low 1 Near Miss Minor incident. No damage to buildings. Negligible service deficit Minor non-compliance Minimal disruption to routine organisation activity No long term consequences Issue of no public / political concern. Less than 5K Low 2 Cuts / bruises Staff absence < 3 days Building or service interrupted with no restitution cost. Single failure to meet internal standards or follow protocol. No impact on public health or social care Impact on organisation rapidly absorbed No long consequences Local press interest – 1 day coverage Local public/political concern. Legal Challenge Minor out-of-court settlement £5K -£50K Medium 3 Staff absence > 3 days Service interruption leads to compensation for under performance Repeated failures to meet internal standards or follow protocols Impact on organisation absorbed with significant level of intervention Minimal long term consequences Limited damage to reputation Extended local press interest / regional press interest.- less than 7 days Regional public/political concern. Civil action – no Defence Improvement notice £50K- £250K High 4 Multiple Injuries Injury or disease reportable to HSE Service off line with additional cost to service. Failure to meet national/professional standards. Significant impact on public health and social care. Impact on organisation absorbed with some formal intervention by other organisations Significant long term consequences Loss of credibility and confidence in organisation. National press interest – less than 3 days. Independent external enquiry. Significant public/political concern. Class action Criminal prosecution Prohibition Notice £250K – £1.0M Very High 5 Fatality Permanent disability Building permanently out of use. Death due to unfit premises. Gross failure to meet professional/ national standards Impact on organisation absorbed with significant formal intervention by other organisations. Major long-term consequences. National press interest – greater than 3 days. MP Concern Questions in Parliament Full Public Enquiry. PAC Hearing Criminal prosecution – no defence Executive officer fined or imprisoned More than £1.0M