Annex A – Importance of Station and on-train facilities Executive summary This note reports the outcome of surveys of 3 rail user and compares their priorities for on-train and at station facilities. Top 3 – On train 45 mins trip Over 45 mins trip workshop disabled business workshop disabled business 1 (most Audio Info Toilets Toilets Toilets Toilets Audio Info 2 Visual next stop Audio Info Audio Info Audio Info Luggage space Toilets 3 Pushchair/ wheelchair space Pushchair/ wheelchair Luggage space Luggage space Audio Info = Luggage space / Bottom 3 - On train Under 45 mins trip Over 45 mins trip workshop disabled business workshop disabled business 3 Tables Baby change = First Class/ Catering USB charging Seat trays Tables 2 Catering Catering Seat trays USB charging Cycle storage 1 (least First class First class Seat trays class class First class There is a high degree of commonality between on-train requirements, the differences that exist are largely predictable, for example business users do not prioritise cycle storage due to commuter train space being needed for people not luggage. Information provision is very important, but the channel for information varies by user group. Top 3 – at station workshop disabled business 1 (most Real-time display Easy access Staff 2 = Lighting/ Toilets inc wheelchair space Full departure boards Lighting 3 Real-time display Arrival Bottom 3 – at station workshop disabled business 3 Wi-Fi 2 Ticket Ticket parking
the detriment of smaller communities and must not create social isolation without public consultation and the support of East Midlands Councils. Savings might be secured through improved journey times leading to improved utilisation of both rolling stock and train crews through services across the four Regional Hub stations 2.7 Summary These requirements are summarised in the following table, which should be read in conjunction with the idealised service pattern set out in the Annex: Intercity Regional Hub Local Capacity Capacity to meet with 100% seating Be able to accommodate needs throughout the franchise, with no one standing for longer than 20 minutes and no one left at the station Be able to accommodate needs throughout the franchise, with no one standing for longer than 20 minutes and no one left at the station Quality Comparable feel to Mainline offers (e.g. WCML) into London, through investment in new trains. For East/West destinations then a comparable feel to regional express offers (e.g. Unconditional, free, reliable and fast Wi-Fi continuously for the full journey duration Air Conditioned Fully accessible East Midlands Intercity/regional branded (as appropriate) Comparable feel to other regional express offers (e.g. Trans-Pennine). Unconditional, free, reliable and fast Wi-Fi continuously for the full journey duration Air Conditioned accessible East Midlands branded regional Comparable feel to other local service offers (e.g. Proposed Northern). Unconditional, free, reliable and fast Wi-Fi continuously for the full journey duration Attractive and clean toilets accessible East Midlands local branded Journey time, connectivity and frequency 90mins Nottingham to London, 60 minutes Leicester to London and similar journey on other London routes. train speed capability (ave. 90mph train speed capability (ave. 60mph) express services between the four Regional Hub stations of Derby, Leicester, Lincoln Faster than the car alternative. Services designed to serve local communities and connect into the four Regional Hubs and Intercity services.