SC16 Complaints SC17 Services Environment and Equipment SC21 Antimicrobial Resistance and Healthcare Associated Infections SC23 Service User Health Records SC24 NHS Counter-Fraud and Security Management SC25 Procedures and Protocols SC28 Information Requirements SC29 Managing Activity and Referrals SC30 Emergency Preparedness, Resilience and Response SC32 Safeguarding and Mental Capacity SC33 Incidents Requiring Reporting SC34 Care of Dying People SC35 Duty of Candour SC36 Payment Terms SC37 Local Quality Requirements and Quality Incentive Schemes SC38 Commissioning for Quality and Innovation (CQUIN) GENERAL CONDITIONS (General Conditions 6-7, 34-35 intentionally omitted) GC1 Definitions and Interpretation GC2 Effective Date and Duration GC3 Service Commencement GC4 Transition Period GC5 Staff GC8 Review GC9 Contract Management GC10 Co-ordinating Commissioner and Representatives GC11 Liability and Indemnity GC12 Assignment and Sub-Contracting GC13 Variations GC14 Dispute Resolution GC15 Governance, Transaction Records and Audit GC16 Suspension GC17 Termination GC18 Consequence of Expiry or Termination GC19 Provisions Surviving Termination GC20 Confidential Information of the Parties GC21 Patient Confidentiality, Data Protection, Freedom of Information and Transparency GC22 Intellectual Property GC23 NHS Identity, Marketing and Promotion GC24 Change in Control GC25 Warranties GC26 Prohibited Acts GC27 Conflicts of Interest and Transparency on Gifts and Hospitality GC28 Force Majeure GC29 Third Party Rights
6.4 The pharmacist ensures that clinical advice given is in line with national/local guidelines. 6.5 The pharmacist ensures that any patient incidents that occur are reported to the NPSA via the NRLS on-line reporting system. 6.6 The pharmacist ensures that the pharmacy has a complaints procedure in place that meets the NHS pharmaceutical contractual standards. 7. Claiming payment 7.1 The commissioner will provide access to a web-based system for the recording of relevant service information for the purposes of audit and the claiming of payment. 7.2 Product costs are automatically priced using the electronic Dictionary of Medicines and Devices (DM&D) at the time of dispensing. Minor eye conditions service formulary (Annex 1) Only products listed below maybe supplied under this scheme. The item may be written on the signed order by its generic or a branded name. Medication Form Strength Quantity Chloramphenicol Eye drops 0.5% 10ml Chloramphenicol Eye ointment 1% 4g Fucithalmic Eye drops 1% 5g Hypromellose Eye drops 0.5% 10ml Carbomer 980 Eye gel 0.2% 10g Lacrilube 3.5 or 5g Antazoline and Xylometazoline (Otrivine-antistin) Eye drops 0.5%/0.05% 10ml Sodium Cromoglycate Eye drops 2% 10ml/13.5ml Sodium Hyaluronate Preservative Free 0.15% 10ml Celluvisc® Preservative free, single use 0.5% 1.0% 30 x 0.4ml 30 x 0.4ml Legalities (Annex 2)
SCHEDULE 4 – QUALITY REQUIREMENTS Operational Standards and National Quality Requirements Ref Operational Standards/National Quality Requirements Threshold Method of Measurement Consequence of breach Timing of application of consequence Applicable Service Category E.B.4 Percentage of Service Users waiting 6 weeks or more from Referral for a diagnostic test* Operating standard of no more than 1% Review of Service Quality Performance Reports Where the number of Service Users waiting for 6 weeks or more at the end of the month exceeds the tolerance permitted by the threshold, £200 in respect of each such Service User above that threshold Monthly CS Duty of candour Each failure to notify the Relevant Person of a suspected or actual Notifiable Safety Incident in accordance with Regulation 20 of the 2014 Regulations Review of Service Quality Performance Reports Recovery of the cost of the episode of care, or £10,000 if the cost of the episode of care is unknown or indeterminate Monthly All In respect of the Operational Standard shown in bold italics the provisions of SC36.27A apply. * as further described in Joint Technical Definitions for Performance and Activity 2017/18-2018/19, available at:
SCHEDULE 6 – CONTRACT MANAGEMENT, REPORTING AND INFORMATION REQUIREMENTS Reporting Requirements Reporting Period Format of Report Timing and Method for delivery of Report National Requirements Reported Centrally As specified in the list of omnibus, secure electronic file transfer data collections and BAAS schedule of approved collections published on the NHS Digital website to be found at where mandated for and as applicable to the Provider and the Services As set out in relevant Guidance As set out in relevant Guidance As set out in relevant Guidance National Requirements Reported Locally Activity and Finance Report (note that, if appropriately designed, this report may also serve as the reconciliation account to be sent by the Provider under SC36.22) [For local agreement, not less than quarterly] [For local agreement] [For local agreement] Service Quality Performance Report, detailing performance against Operational Standards, National Quality Requirements, Local Quality Requirements, Never Events and the duty of candour [For local agreement, not less than quarterly] [For local agreement] [For local agreement] CQUIN Performance Report and details of progress towards satisfying any Quality Incentive Scheme Indicators, including details of all Quality Incentive Scheme Indicators satisfied or not satisfied [For local agreement] [For local agreement] [For local agreement] Complaints monitoring report, setting out numbers of complaints received and including analysis of key themes in content of complaints [For local agreement, not less than annually] [For local agreement] [For local agreement] Summary report of all incidents requiring reporting [For local agreement, not less than annually] [For local agreement] [For local agreement] Local Requirements Reported Locally Not Applicable