Part B Section 4 – Operational data Enforcement activities Operational activity 2009-10 2010-11 2011-12 Complaints about regulated firms/ professionals 1380 1553 1510 Investigations 0 0 0 Disciplinary actions/prosecutions commenced 0 0 0 Penalties imposed 0 0 0 Other operational information 2009-10 2010-11 2011-12 No. of staff (EFT) 15 16 17 No. of licensed/registered parties at financial year end Not applicable Not applicable Not applicable Revenue from licences/registration ($ million) Not applicable Not applicable Not applicable Total expenditure ($ million) 2.22 2.69 3.10 Permits, licences, approvals, certification and registration activity Type of activity Duration/ frequency Requirements set by Fees set by Number issued/ renewed 2011-12) Proportion lodged electronically Retail lease term less than 5 years On signing of lease Act No fee 986 Not available Certificate under Owner Drivers and Forestry Contractors Act 2005 – waiver of contractor’s obligation to provide hirer with notice of termination On application by contractor Act No fee 7 Not available Certificates under Farm Debt Mediation Act On application of creditor or farmer Act No fee 3 Not available Total 996
Type of activity Duration/ frequency Requirements set by Fees set by Number issued/ renewed (2011-12) Proportion lodged electronically Accreditation of train and tram operators Ongoing Act/ Regulations Regulations 4 Not available Audits and compliance inspections of rail operators Ongoing Act/ Regulations N/A 80 Not available Accreditation of bus operators Ongoing Act/ Regulations Regulations 18 Not available Registration of bus operators Ongoing Act/ Regulations N/A 1370 Not available Gap analysis audits of bus operators to support transition to Bus Safety Act Ongoing Act N/A 200 Not available Commercial maritime qualification certificates Ongoing Act and Regulations Regulations 455 Not available Commercial vessel survey certificates Annual Act/ Regulations Regulations 1600 Not available Recreational boat operator licence 1,3 or 5 years Act/ Regulations Regulations 124 029 Not available Pilotage service provider registration Annual Act Regulations 2 Not available Recreational boat registration Annual Act/ Regulations Regulations 181 733 Not available Marine pilotage exemption certificate 2 years Act/ Regulations Regulations 12 Not available Marine pilots licence 5 years Act/ Regulations Regulations 6 Not available Harbour master licence 5 years Act/ Regulations Regulations 1 Not available Accreditation of Training Providers 3 years Act Not applicable 0 Not available Total 309 510 Contact details: Transport Safety Victoria PO Box 2797
Other operational information 2009-10 2010-11 2011-12 No. of staff (EFT) 3042 3007.4 2872.0 No. of licensed/registered parties (million) (at financial year end) 3.7 3.8 3.9 Revenue from licences/registration ($ million) 103.98 109.6 111.8 Total expenditure ($ million) 1420.3 1496.2 1521.6 Permits, licences, approvals, certification and registration activity Type of activity Duration/ frequency Requirements set by Fees set by Number issued/ renewed (2011-12) Proportion lodged electronically (%) Vehicle registration Annual Regulations Regulations 5 448 000 94% of new light vehicle registration 60%of new issue registration concessions 62% of registration renewal Boat registration Annual Regulations Regulations 181 000 55 Number plates Per transaction Regulations Regulations 665 000 57% of custom plate sales is done via website Heavy vehicles registration 3 month/ annual Regulations Regulations 265 000 64 Permits (club, rally and unregistered vehicle Permits) registration Per activity/ annual Regulations Regulations 161 000 Not available Driver licence 3/4/10 years Regulations Regulations 805 000 18 Boat licence 1/3/5 years Regulations Regulations 192 000 Less than 1% Heavy vehicle licence 3/10 years Regulations Regulations 22 200 Not available Learner permit 10 year Regulations Regulations 108 000 Not available Registration transfer As required Regulations Regulations 807 000 36 Hazardous area authority 6 years Regulations No fees Not supplied Not available Licensed vehicle testers Annual Regulations Regulations 2323 Not available Total 8 656 325
Casino Approvals (Casino 17) No No Not reported Not reported Casino Approvals (Specified Areas- section 12) No No Not reported Not reported Venue Operators licences No Yes Not reported Not reported Bingo Centre Operator’s Licence No Yes Not reported Not reported Trade promotion lottery permits No Yes Not reported Not reported Minor Gaming permits (3 types) No Yes Not reported Not reported Bingo notification No Yes Not reported Not reported Declaration of Community or Charitable Organisations No Yes Not reported Not reported Gaming product approvals No Yes Not reported Not reported Possession of Gaming Machine No No Not reported Not reported Commercial Raffle Organisers’ Licence No Yes Not reported Not reported Premises Approvals 120 days Yes Not reported Not reported Bookmakers No Yes Not reported Not reported Bookmakers Key Employees No Yes Not reported Not reported Amendments to Venue Operator Licences to increase EGMs 120 days Yes Not reported Not reported Amendments to Venue Operator Licences to reduce EGMs No Yes Not reported Not reported On-line public access to information On-line access to licensing and/or registration information Yes On-line change of address Yes On-line renewal of licences/permits etc. Yes On-line payment Yes On-line access to information on lodging complaints about regulated firms/ professionals Yes
Revenue from licences/registration ($ million) Liquor 27.0 24.4 24.861 Gaming 1.89 1.77 1.73 Total expenditure ($ million) 44.71 46.67 44.48 Permits, licences, approvals, certification and registration activity Type of activity Duration/ frequency Requirements set by Fees set by Number issued/ renewed (2011-12) Proportion lodged electronically (%) Permanent liquor licences/ permits Annually Liquor Control Reform Act 1998 Liquor Control Reform Regulations 2009 502 Not available Temporary limited licences One date, series of dates only Liquor Control Reform Act 1998 Liquor Control Reform Regulations 2009 8892 80.5 Major event liquor licences One date, series of dates only Liquor Control Reform Act 1998 Liquor Control Reform Regulations 2009 598 Not available Responsible Service of Alcohol certificates On completion Liquor Control Reform Act 1998 Internally 78 482 Not available Responsible Service of Alcohol refresher courses On completion Liquor Control Reform Act 1998 No fee 30 894 Not available New Entrant training courses On completion Liquor Control Reform Act 1998 Internally Not available Not available Proof of Age cards On request Liquor Control Reform Act 1998 Internally 10 152 Not available Gaming industry employee’s licence Up to ten years Gambling Regulation Act 2003 Gambling Regulation Regulations 2005 2228 31.15 Casino special employee’s licence Up to ten years Casino Control Act 1991 Casino Control (Licence Fees) Regulations 2005 734 Not available
Casino Approvals (Casino 17) Not applicable Casino Control Act 1991 Casino Control (Boundary Redefinition Fee) Regulations 2005 5 Not available Casino Approvals (Casino Layout – section 59) Not applicable Casino Control Act 1991 No fees 25 Not available Casino Approvals (Specified Areas – section 12) Not applicable Casino Control Act 1991 No fees 2 Not available Venue Operators licences (new and renewal) Up to five years Gambling Regulation Act 2003 Gambling Regulation Regulations 2005 4 Not available Bingo Centre Operator’s Licence (new and renewal) Up to five years Gambling Regulation Act 2003 Gambling Regulation Regulations 2005 5 Not available Trade promotion lottery permits (new and amendment) Up to one year Gambling Regulation Act 2003 Gambling Regulation Regulations 2005 3376 50 Minor Gaming permits 3 types) (new and amendment) Up to two years Gambling Regulation Act 2003 Gambling Regulation Regulations 2005 755 Not available Bingo notifications Ongoing Gambling Regulation Act 2003 No fees 41 Not available Declaration of Community or Charitable Organisations 10 years Gambling Regulation Act 2003 No fees 776 Not available Gaming product approvals Ongoing Gambling Regulation Act 2003 Gambling Regulation Regulations 2005 664 Not available Possession of Gaming Machine Varies Gambling Regulation Act 2003 No fees 38 Not available
Quantitative evaluation reported for regulatory initiatives/projects Yes Enforcement strategy Related administration or enforcement functions undertaken by other bodies No Risk based enforcement strategy No Enforcement strategy is published No Timeliness of regulatory process Type of activity Legally binding time limit Target time period for processing applications Actual time to process applications Expected processing time advised to business Complaint-handling/ conciliation Not applicable Not applicable 50% of complaints lodged finalised within six months. Not applicable On-line public access to information On-line access to licensing and/or registration information Not applicable On-line change of address Not applicable On-line renewal of licences/permits etc. Not applicable On-line payment Not applicable On-line access to information on lodging complaints about regulated firms/ professionals Yes Relationship with other agencies/regulators Acts/Regulations administered jointly with another agency Yes Formal agreement with other Victorian agency/regulator No Formal agreement with Commonwealth agency/regulator No Section 3 – Structure Governance structure Governing body Board Method of appointment By Attorney-General Number of members of governing body 7 Responsible Minister Attorney-General Department supporting Minister Department of Justice
Client satisfaction with regulator activities No Indicators compared with interstate or similar Victorian bodies No Quantitative evaluation reported for regulatory initiatives/projects Yes Enforcement strategy Related administration or enforcement functions undertaken by other bodies Yes Risk based enforcement strategy Yes Enforcement strategy is published No Timeliness of regulatory process Type of activity Legally binding time limit Target time period for processing applications Actual time to process applications Expected processing time advised to business Teacher Registrations No No Not recorded No Course Accreditation No No Not recorded No On-line public access to information On-line access to licensing and/or registration information Yes On-line change of address No On-line renewal of licences/permits etc. Yes On-line payment Yes On-line access to information on lodging complaints about regulated firms/ professionals Yes Relationship with other agencies/regulators Acts/Regulations administered jointly with another agency No Formal agreement with other Victorian agency/regulator Yes Formal agreement with Commonwealth agency/regulator Yes Section 3 – Structure Governance structure Governing body Council Method of appointment Mixed elected and Governor-in-Council appointment Number of members of governing body 12 Responsible Minister Minister responsible for the Teaching Profession Department supporting Minister Department of Education and Early Childhood Development Ministerial Statement of Expectations Publicly available ministerial statement of expectations No
Enforcement strategy Related administration or enforcement functions undertaken by other bodies Yes Risk based enforcement strategy Yes Enforcement strategy is published Yes Timeliness of regulatory process Type of activity Legally binding time limit Target time period for processing applications Actual time to process applications Expected processing time advised to business Registration as a vocational educational training/further education provider No 4-6 months Not recorded Yes Re-registration as a vocational educational training education provider No 3 months Not recorded Yes Vocational education and training (VET) course accreditation No 1 month Not recorded Yes Registration of new higher education providers No 6 months Not recorded No Accreditation of new higher education courses No 6 months Not recorded No Registration of new schools – primary No 2 months Not recorded Yes Registration of new schools – secondary No 2 months Not recorded Yes Registration of new schools – primary/secondary No 2 months Not recorded Yes Registration of new schools – special No 2 months Not recorded Yes Change in registration status of existing school No 1 month Not recorded Yes Annual return No No Not reported No On-line public access to information On-line access to licensing and/or registration information Yes On-line change of address No On-line renewal of licences/permits etc. No On-line payment Yes On-line access to information on lodging complaints about regulated firms/ professionals Yes
financial year end Revenue from licences/registration ($ million) 3.97 3.85 1.14 Total expenditure ($ million) 15.38 14.65 11.42 Permits, licences, approvals, certification and registration activity Type of activity Duration/ frequency Requirements set by Fees set by Number issued/ renewed 2011-12) Proportion lodged electronically Registration as a vocational educational training/further education provider Up to 5 years Act Ministerial Order 30 Not available Vocational education and training (VET) course accreditation Up to 5 years Act Ministerial Order 6 Not available Registration of new private higher education (HE) providers Up to 5 years Act Ministerial Order 5 Not available Approval of HE providers of courses for overseas students Up to 5 years Act Ministerial Order 1 Not available Approval of overseas secondary student exchange organisations Up to 6 years Act Ministerial Order 0 Not available Registration of non-school senior secondary providers Up to 5 years Act/ Regulations Ministerial Order 1 Not available Registration of Awarding Bodies Act Ministerial Order 0 Not available Registration of new schools – primary Ongoing Act/ Regulations Ministerial Order 4 Not available Registration of new schools – secondary Ongoing Act/ Regulations Ministerial Order 0 Not available government government
Registration of new schools – primary/ secondary Ongoing Act/ Regulations Ministerial Order 1 Not available Registration of new schools – specialist Ongoing Act/ Regulations Ministerial Order 1 Not available Change in registration status of existing non-government school Ongoing Act/ Regulations Ministerial Order 51 Not available Registration of new schools – primary Ongoing Act/ Regulations Ministerial Order 0 Not available Registration of new schools – secondary Ongoing Act/ Regulations Ministerial Order 3 Not available Registration of new government schools – primary/ secondary Ongoing Act/ Regulations Ministerial Order 4 Not available Registration of new government schools – specialist Ongoing Act/ Regulations Ministerial Order 0 Not available Change in registration status of existing government school Ongoing Act/ Regulations Ministerial Order 33 Not available Register students for home schooling Yearly Act/ Regulations Not applicable 368 Not available Total 508 Contact details: Victorian Registration and Qualifications Authority
Allocation of resources across regulatory functions No Unit costs of key regulatory process No Measures of administrative burden on regulated entities (e.g. firms, professionals etc.) No Client satisfaction with regulator activities Yes Indicators compared with interstate or similar Victorian bodies No Quantitative evaluation reported for regulatory initiatives/projects Yes Enforcement strategy Related administration or enforcement functions undertaken by other bodies Yes Risk based enforcement strategy Yes Enforcement strategy is published No Timeliness of regulatory process Type of activity Legally binding time limit Target time period for processing applications Proportion processed <90 days 2012-13 (%) Proportion processed >90 days 2012-13 (%) Expected processing time advised to business Hire car licences No No Not applicable Not applicable Not applicable Restricted hire vehicle licences No No Not applicable Not applicable Not applicable Special purpose vehicle licences No No Not applicable Not applicable Not applicable Driving instructor authority No No Not applicable Not applicable Not applicable Taxi licences No No Not applicable Not applicable Not applicable Metro taxi/hire car driver certificate No No Not applicable Not applicable Not applicable Driver accreditation 90 days 90 days 100 0 90 days Industry accreditation (Licence holder, operator, network service provider) 90 days 90 days 98 2 90 days On-line public access to information On-line access to licensing and/or registration information Yes On-line change of address No On-line renewal of licences/permits etc. No On-line payment Yes On-line access to information on lodging complaints about regulated firms/ professionals Yes
Industry (Network Service Providers, Licence Holder, and Licence Operator) Accreditation Cancellations 207 0 8 Driving instructor authority suspensions Not applicable 0 2 Driving instructor authority cancellations Not applicable 0 0 Other operational information 2009-10 2010-11 2011-12 No. of staff (EFT) 134.6 159.0 146.0 No. of licensed/registered parties (at financial year end) Accredited taxi and hire car drivers in Victoria 22 326 24 278 24 044 Accredited industry participants (licence holder, licence operators, network service provider) 7081 7818 8292 Taxi licence holders in Victoria 4872 5219 5329 Hire car licence holders in Victoria 910 1013 1053 Restricted hire licence holders (Consists of 4WDs, tour cars and hire cars 25+ years old) 661 1294 1340 Special purpose vehicle licence holders 1025 1634 1660 Driving instructor authorities 2400 2567 2733 Revenue from licences/registration ($ million) 3.8 47.3 16.4 Total expenditure ($ million) Administration/Operation 24.4 23.6 26.2 Multi-Purpose Taxi Program 49.4 49.1 50.8 Permits, licences, approvals, certification and registration activity Type of activity Duration/ frequency Requirements set by Fees set by Number issued/ renewed (2011-12) Proportion lodged electronically Taxi licences Perpetual Regulations Minister 25 Not available Hire car licences Perpetual Regulations Minister 23 Not available Restricted hire vehicle licences Perpetual Regulations Minister 36 Not available Special purpose vehicle licences Perpetual Regulations Minister 13 Not available Driving instructor authorities 3 years Regulations Minister 1020 Not available Total 1117
Governance structure Governing body Internal unit of the Department of Justice Method of appointment Not applicable Number of members of governing body Not applicable Responsible Minister Attorney-General Department supporting Minister Department of Justice Ministerial Statement of Expectations Publicly available ministerial statement of expectations No Part B Section 4 – Operational data Enforcement activities Operational activity 2009-10 2010-11 2011-12 Complaints about regulated firms/professionals 0 0 0 Investigations Not applicable Not applicable Not applicable Disciplinary actions/prosecutions commenced Not applicable Not applicable Not applicable Penalties imposed Not applicable Not applicable Not applicable Other operational information 2009-10 2010-11 2011-12 No. of staff (EFT) 76 72.6 64.8 No. of licensed/registered parties at financial year end 0.17 0.14 0.19 Revenue from licences/registration ($ million) 5.10 4.83 6.82 Total expenditure ($ million) 15.25 15.51 16.24 Permits, licences, approvals, certification and registration activity Type of activity Duration/ frequency Requirements set by Fees set by Number issued/ renewed (2011-12) Proportion lodged electronically Working with Children Check 5 years Act/ Regulations Regulation 151 23/ 34 652 Not available Total 151 231/ 34 652 Contact details: