IV.B PM and SDLC Time to submit Operational Communications Management Plan Must submit the Operational Communications Management Plan a minimum of 30 calendar days prior to the start of operations. 3 First occurrence, then next 30 calendar days and every following seven (7) calendar days IV.B PM and SDLC Time to submit Operational System Development Life Cycle (SDLC) Plan Must submit the Operational System Development Life Cycle (SDLC) Plan a minimum of 30 calendar days prior to the start of operations. 3 First occurrence, then next 30 calendar days and every following seven (7) calendar days IV.D Deliverables, IV.K Documentation Time to deliver documentation deliverables Must deliver documentation updates within a maximum of 45 days of the change. 3 Per occurrence IV.F Change Management Time to deliver change management assessment Must deliver change management assessment within a maximum of 30 calendar days of the request. 3 First occurrence, then next 30 calendar days and every following seven (7) calendar days IV.F Change Management Time to deliver Business and System Requirements Document (BSRD) Must deliver the Business and System Requirements Document (BSRD) within a maximum of 30 calendar days of the submitted system change. 3 First occurrence, then next 30 calendar days and every following seven (7) calendar days IV.F Change Management Time to deliver Operational System Release Schedule Must deliver the Operational System Release Schedule a minimum of 30 calendar days prior to the start of operations. 3 First occurrence, then next 30 calendar days and every following seven (7) calendar days
IV.I Facility Time to deliver Operations Facility Open/Close Plan Must provide an Operations Facility Open/Close Plan a minimum of 60 calendar days prior to operations begin/close. 3 Per occurrence, the next 30 calendar days and every following seven (7) calendar days IV.J Organizational Staffing Time to provide staff augmentation personnel. Must provide staff augmentation personnel as requested by the State within a maximum of 30 calendar days of request. 3 Per occurrence, recurring IV.J Organizational Staffing Timely interim appointment of vacant key staff positions Propose an interim replacement of key staff positions within a maximum of five (5) calendar days of vacancy. 3 Per occurrence, every 5 calendar days not filled. IV.J Organizational Staffing Timely replacement of vacant key staff positions Propose a replacement of key staff positions within a maximum of sixty (60) calendar days of vacancy. 3 Per occurrence, the first 60 calendar days and every following seven (7) calendar days. IV.K Documentation Provide timely weekly status reports Each Monday for the previous week. 5 Per occurrence IV.K Documentation Provide timely monthly status reports Within a maximum of five (5) business days of the end of the month. 4 Per occurrence IV.K Documentation Provide timely quarterly status reports Within a maximum of ten (10) business days of the end of the quarter. 4 Per occurrence IV.K Documentation Provide meeting minutes for project meetings in specified format Within a maximum of five (5) business days of the meeting. 5 Per occurrence IV.L User Support Respond to Help Desk messages Must respond to help desk messages within a maximum of 4 business hours. 5 Per occurrence IV.M Privacy and Security Provide a Security Risk Assessment Must provide a Security Risk Assessment not less than a minimum of 30 calendar days prior to the start of operations. 2 Per occurrence, the next 30 calendar days and every following seven (7) calendar days
IV.O.9 Data Transformation Operationalize the Data Transformation Plan Must operationalize the Data Transformation Plan a minimum of 30 calendar days prior to the start of operations. 3 Per occurrence, the next 30 calendar days and every following seven (7) calendar days IV.O.11 Reporting and Analytics Tools and Methods Query response time Must provide query results at an average rate proposed by the contractor and agreed upon by the Contractor and State. 4 Per week IV.O.13 DMA Auditing and Controls Operationalize the DMA Audit and Control Plan Must operationalize the DMA Audit and Control Plan a minimum of 30 calendar days prior to the start of operations. 3 Per occurrence, the next 30 calendar days and every following seven (7) calendar days IV.O.13 DMA Auditing and Controls Time to retrieve audit information Must provide audit information within a maximum of 48 hours of the request. 3 Per occurrence, recurring IV.O.14 DMA Infrastructure and Solution Lifecycle Management Operationalize the Infrastructure and Solution Lifecycle Management (ISLM) Plan Must operationalize the Infrastructure and Solution Lifecycle Management (ISLM) Plan a minimum of 30 calendar days prior to the start of operations. 3 Per occurrence, the next 30 calendar days and every following seven (7) calendar days