SECTION 2: CORE COMPETENCIES AND EVIDENCE-BASED PRACTICES A. SUPPORTS AND PROMOTES USE OF EVIDENCE-BASED PRACTICES AND CONCEPTS Performance Factor Measures Methods 1. Promotes skill development of staff to assess and interpret criminogenic risk/needs of juveniles, skill-building within juveniles, and participates in role play and practice sessions that assist staff in engagement practices and behavior change activities with juveniles. One-on-one meetings discussing criminogenic needs for targeted intervention Effective use of MI Skills Models Professional Alliance Traits with staff Facilitates individual or group professional development sessions Case Reviews Feedback/Surveys Direct Observation Administrator Meetings Stakeholder Feedback Intervention Tools PaJCMS 2. Provides regular opportunities through structured one-to-one staff development meetings to assess, plan, and practice EBP skills. Timely completion of case reviews with staff Discusses goals and activities on case plan Effective use of MI skills Empowers and supports staff in professional decision making Case Reviews Feedback/Surveys Direct Observation Administrator Meetings Stakeholder Feedback Intervention Tools PaJCMS 3. Supports and monitors staff with regard to quality case planning, by developing and reviewing case supervision plans and checklists, case consultation meetings, audit forms; providing direct observation and feedback; and monitoring staff performance with an emphasis upon increasing skills and competencies. Timely completion of case reviews Ensure case plans address the most influential criminogenic needs Observes PO and client interactions affirming good qualities and providing constructive feedback for improvements Case Reviews Feedback/Surveys Direct Observation Administrator Meetings Stakeholder Feedback Intervention Tools PaJCMS 4. Directs and develops staff competencies in the effective use of rewards and sanctions, and role-modeling of pro-social behavior. Models pro-social behaviors Tracks rewards and Sanctions administered Encourages the use of 4 incentives to 1 sanction Provides modeling through the use of staff incentives Case Reviews Feedback/Surveys Direct Observation Administrator Meetings Stakeholder Feedback Intervention Tools PaJCMS
SECTION 6: MANAGEMENT TOOLS AND TECHNOLOGY A. USES AND MANAGES CASE MANAGEMENT SYSTEMS AND SOFTWARE PACKAGES Performance Factor Measures Methods 1. Ensures the accurate and timely input of information and data by staff into the PA Juvenile Case Management System (PaJCMS) and the Juvenile Court/Common Pleas Case Management System (CPCMS). Entered information and data is accurate as compared to source information Information and data is entered according to timeframes established by policy Review of PaJCMS and CPCMS system entries Review of Audit Reports Review of Dashboards 2. Demonstrates an ability to manage and interpret information/data collection systems to monitor and evaluate staff and department performance. Demonstrated familiarity of PaJCMS reports and dashboards to monitor and evaluate staff Utilization of PaJCMS reports and dashboards to monitor and evaluate staff Direct Observation Monthly Case Conferences 3. Demonstrates an ability to use, teach, and manage tools and processes designed into the PaJCMS to monitor, manage and evaluate activities by juvenile probation officers, youth and their families Demonstrated ability to teach and instruct staff on the proper use and interpretation of PaJCMS reports and dashboards Direct Observation Administrative Reviews