The stages of a commercial negotiation Methods that can influence the achievement of desired outcomes Communication skills that help achieve desired outcomes Analysing the process and outcomes of the negotiations to inform future practice Internal Assessment Criteria and Weight Defining the stages of a negotiation such as preparation, opening, testing, proposing, bargaining, agreement and closure How behaviours should change during the different stages of a negotiation The use of persuasion methods The use of tactics to influence the other party Evaluate communication skills that help achieve desired outcomes including types of questions, effective listening, push and pull behaviours, nonverbal communication and the influence of culture in commercial negotiations Explain how to analyse the process and outcomes of the negotiations to inform future practice by reflecting on performance opportunities for improvement and development and protecting relationships after the negotiation (Weight 25%) 5.3 Provider Programme Accreditation Criteria Physical Requirements: Hand-outs, learning materials and resources Human Resource Requirements: Facilitator should have at least a Level 6 qualification or proven experience of at least 3 years related to supply chain management Facilitator/learner ratio 1 to maximum 25 Legal Requirements: None 5.4 Exemptions None 7. 332302-001-01-00-KM-06, Procurement operations, NQF level 5, Credits 10 6.1 Purpose of the Knowledge Modules The main focus of the learning in this knowledge module is to develop an understanding of procurement activities. The learning contract time, which is the time that reflects the required duration of enrolment for this module, is at least 12.5 days. The learning will enable learners to demonstrate an understanding of:
a period of 9 days of work experience) Allocate roles and responsibilities Monitor execution of operational activities over a period of 8.5 days of work experience) Measure and monitor adherence to deadlines Measure and monitor adherence to budget Measure and monitor adherence to customer/client expectations SECTION 5: MATRIX SHOWING RELATIONNSHIP AND OVERLAPS BETWEEN SUPPLY CHAIN QUALIFICATIONS Supply Chain Executive level 7 132401-002-00-00 Supply Chain Manager level 6 132401-001-01-00 Supply Chain Practitioner Level 5 333905-000-01-00 Procurement Officer Level 5 332302-000-01-00 1. Occupational Purpose A Supply Chain Executive develops and reviews supply chain strategic plans and policies that are required to coordinate all departments and functional areas to achieve the organisational objectives and monitors the implementation thereof. 1. Occupational Purpose A Supply Chain Manager implements supply chain strategy ,develops operational plans, sets performance objectives, manages and monitors service delivery across the supply chain 1. Occupational Purpose A Supply Chain Practitioner develops operational schedules and action plans to coordinate service delivery in the supply chain in accordance with customer/end user requirements and performance objectives and manages relationships with customer/end user and suppliers 1. Occupational Purpose A Procurement Officer coordinates the procurement and supply of goods or services, manages contracts and negotiations with suppliers, and monitors the implementation of procurement schedules. 2. Occupational Tasks 2. Occupational Tasks 2. Occupational Tasks 2. Occupational Tasks Develop and coordinate implementation of operational
Develop an integrated supply chain strategy in line with organisational goals Develop and review supply chain policies for the implementation and evaluation of supply chain strategic objectives Monitor and evaluate implementation of the supply chain strategies and policies 1. Develop operational plans for the implementation of supply chain strategy across the supply chain 2. Develop execution guidelines for supply chain policies 3. Monitor and evaluate implementation of operational plans Develop and coordinate operational schedules for supply chain operational plans Monitor execution of supply chain operational schedules schedules for procurement and supply Manage procurement and supply relationships and contracts Monitor and measure procurement and supply performance. Task 1: Develop an integrated supply chain strategy in line with organisational goals Product/Service (Outcome) Integrated supply chain strategy (including priorities, objectives and targets for the entire supply chain) Responsibilities (Practical Modules) PM-01, Conduct a business/organisational analysis, NQF level 6, Credits 12 Conduct a business/organisational plan analysis Conduct supply chain discovery Analyse supply chain competitive landscape Collect supply chain data Conduct supply chain segmentation Conduct supply chain organisational analysis Define supply chain network requirements Define supply chain scorecard requirements Task 1: Develop operational plans for the implementation of supply chain strategy across the supply chain Product/Service (Outcome) Operational plans (including performance objectives) for the supply chain to implement supply chain strategy Responsibilities (Practical Modules) PM-01 Translate the supply chain strategy, priorities, objectives and targets into operational plans and performance objectives, NQF level 6, Credits 14 Develop operational plans for demand sensing and planning Develop operational plans for transport and distribution Develop operational plans for inventory optimisation Develop operational plans for warehousing and facilities Develop operational plans for production Develop operational plans for procurement and supply planning Task 1: Develop and coordinate operational schedules for supply chain operational plans Product/Service (Outcome) Supply chain operational schedules Responsibilities (Practical Modules) PM-01 Translate operational plans and performance objectives into operational schedules for the supply chain, NQF level 5, Credits 13 Prepare operational schedules for demand execution management Prepare operational schedules for transport and distribution Prepare operational schedules for warehousing and facilities Prepare operational schedules for production Prepare operational schedules for procurement and supply Task 1: Develop and coordinate implementation of operational schedules for procurement and supply Product/Service (Outcome) Procurement and supply operational schedules Responsibilities (Practical Modules) PM-01 Develop procurement and supply operational schedules , NQF level 5, Credits 6 o Prepare operational schedules for demand execution management o Prepare operational schedules for procurement and supply
KM-05 Strategic performance management and improvement, NQF level 7, Credits 19 o Theories and techniques for measuring and improving supply chain efficiency and effectiveness (17%) o Strategy metrics (17%) o Human capacity development and management (17%) o Process design and performance improvement (17%) o Systems and technology enablement (16%) o Financial aspects that supply chains (14%)Strategy metrics (16%) KM-04 Operational performance management and improvement, NQF level 6, Credits 16 Customer and supplier relationship management (19%) Measurement of supply chain operational performance (25%) Human capacity development and management (19%) Process design and performance improvement (19%) Systems and technology enablement (18%) Procurement planning and control (50%) KM-08 Returns management, NQF level 5, Credits 7 Introduction to returns management (50%) Returns management planning and control (50%) KM-09 Performance and contract management and improvement of operations, NQF level 5, Credits 7 Performance improvement for a strategic sourcing or category management process (20%) Contract management (40%) Project management principles applied to supply chain planning and control (40%) Introduction to procurement and supply environments, operations and workflow (50%) Procurement planning and control (50%) KM-07 Returns management, NQF level 5, Credits 7 Introduction to returns management (50%) Returns management planning and control (50%) KM-08 Performance management and improvement of operations, NQF level 5, Credits 7 Performance improvement for a strategic sourcing or category management process (20%) Contract management (40%) Project management principles applied to supply chain planning and control (40%) SECTION 6: MATRIX SHOWING RELATIONNSHIP MODULES FOR THIS QUALIFICATION KM PM WE