To log into EMMA, click the link in the “EMMA Access Information” box. -or- To redeem your token via the application link: Click the secondary link within the email (). This opens a new browser. On the “Standard Mandatory DoD Notice and Consent” screen, OK. Insert your Smartcard into the card reader. Select the Redeem token using a CAC radio button. Enter the token number from the token email in the “Token” box. Click Submit. Select your Identity Certificate (this certificate is NOT listed as an Email Certificate) and click OK. Enter the PIN for your Smartcard and click OK. The “Token Redemption Status” screen is displayed. To log into EMMA, click the link in the “EMMA Access Information” box. Option 2 − Via Person ID Click the link within the email (). This opens a new browser. On the “Standard Mandatory DoD Notice and Consent” screen, click OK. Select the Redeem using your Person ID radio button. Enter the following required fields in the “Token Information” box: Token: Enter the token number from the token email. Person ID: Enter your Person ID. Type of Person ID: Select the Type of Person ID from the drop-down list. You can choose from Social Security Number, DEERS Foreign Identification Number, Temporary Identification Number, and Test Person Identifier, depending on the type of Person ID entered in step 4a. Last Name: your last name. Date of Birth: Enter your date of birth in a YYYYMMDD format. Click Submit. If you already have a Person ID account, the following “Token Redemption Status” screen is displayed, listing your username.
User must redeem token before updating or viewing user details You attempted to update a user that has not yet redeemed their token. Request that the user redeem their token or wait until you have received email notification that the token has been redeemed and try again. Token is a required field You selected Redeem on the “Login” page and clicked Continue without entering a token number. Enter your token number in the provided text box and click Continue. The token submitted was invalid You attempted to redeem an invalid token or entered incorrect numbers in the field. Verify the token number and resend to the database. Token must be a number See Error Message. Enter a numeric token number and click Continue. The token submitted has expired See Error Message. Contact your supervisor and request that they reprovision you as a user of EMMA. The submitted is invalid. Token has been cancelled. You attempted to redeem a that has been cancelled. If you feel that the token was cancelled in error, contact your supervisor. Days of Nomination is not in the range 1 through 30 See Error Message. Enter a valid number of 1 through 30 for a user to redeem a token. Days of Nomination must be a number See Error Message. Enter a numeral for the amount of days that a user has to redeem a token. Days of Nomination is a required field See Message. Enter a number of days that a user had to redeem a token. Email Address is a required field See Error Message. Enter an email address and resubmit the request to the database. Email Address is an invalid email address See Error Message. The format of the email address is invalid. Enter the correct email address and resend to the database. Your session has timed out Your session has been inactive for twenty minutes or longer. Log into EMMA again and retry your request.
There are no more Roles that can be created under the [name of role] role See Error Message. Verify that you have selected the correct role on the “Role Selection” page and that you do want to add this role. To add more than one of the same role, you must create a new organization. The EMMA application is temporarily unavailable, please try again later The EMMA application did not initialize correctly or the database may be down. Contact the Helpdesk to report the problem. Could not add the user due to: The user's token email could not be sent See Error Message. EMMA was unable to send the token email. Please retry or contact the Helpdesk if you continue having this problem. Could not add the user due to: The surrogate's token email could not be sent See Error Message. EMMA was unable to send the token email to your surrogate. Please retry or contact the Helpdesk if you continue having this problem. The “[role]” has already been created for this organization. Recheck the role hierarchy. Each role can only be added one time per organization. A user in your pool has already added this role. Recheck the role hierarchy. The maximum number of users has already been assigned to the “[role name]” role. The maximum number of users is [?]. Recheck the user list. See Error Message. If there are unnecessary users currently filling the role, you can remove a user and add a new user in their place. If appropriate users are provisioned and you still need to add additional users, you can create a new organization for them. Your email address could not be retrieved when you logged in. You must have an email address in order to provision users. Log off and try again later. If this problem persists, please contact the help desk. See Message. Please or contact the help desk if you continue having this problem.
Could not add the user due to: User is already provisioned in this role in the organization. A user can only be provisioned in the same role one time per organization. Please add a different user or create a new organization. You cannot log into EMMA because you are ineligible to use the application. You are not eligible for access to the EMMA application. Please contact your provisioning authority if you feel that you received this message in