Administrator already communicated the final denial due to non-response to the renewing participant Administrator has begun the renewal process, but has yet to communicate the final eligibility decision to the renewing participant Administrator already communicated the final approval to the renewing participant Administrator already communicated the final denial due to non-response to the renewing participant, but the consumer is subsequently attempting to enroll in the program (Administrator will conduct an intra-carrier or transfer, as applicable, if the application request is still pending) Administrator has not begun the renewal process, but is scheduled to occur before April 1, 2018 Administrator has begun the renewal process, but has yet to communicate the final approval to the renewing participant Administrator already communicated the final denial due to non-response to the renewing participant, but subsequently enrolled in the program On the Implementation Start Date, the California LifeLine Administrator shall overturn the final denials that it has already communicated to the renewing participants residing in the fire-impacted counties. Then on the next business day after the Implementation Start Date, the California LifeLine Administrator shall notify the relevant California LifeLine service providers of these overturned denials. Once a California LifeLine service provider receives the overturned denial for a participant, the California LifeLine service provider must review its records and customer accounts to determine if the participant still has an active account with the service
2c. California LifeLine Program’s Emergency Protections are Partially Contingent Upon the Federal Communications Commission Granting the Commission’s Pending Temporary Waiver. The Commission has filed with the FCC a request for a temporary waiver (Waiver Request) of the federal Lifeline program’s renewal process and de-enrollment for rules for the October 2017 wildfires. The Commission’s Waiver Request is still pending at the FCC. The Commission has also supplemented its Waiver Request to add Santa Barbara, Ventura, Los Angeles, and San Diego counties. If the FCC denies the Commission’s Waiver Request for any of the fire-affected counties, the California LifeLine Program will replace any lost federal Lifeline support to California LifeLine participants residing in those excluded counties. The California LifeLine Program will support the participants in the disaster areas for whom the FCC declined to provide emergency relief assistance. If the FCC denies the Commission’s Waiver Request in its entirety or limits the duration of the waiver period from the federal Lifeline program’s rules, then the California LifeLine staff will submit a draft resolution for the Commission’s consideration of measures that the California LifeLine Program should take to support the California LifeLine participants residing in the fire-affected counties. Additionally, the Implementation Start Date of the California LifeLine Program’s emergency protections will depend on the date that the FCC responds to our Waiver Request. The Implementation Start Date will be the next business day after the FCC responds to our Waiver Request. If the FCC does not respond to the Commission’s Waiver Request by January 31, 2018, the California LifeLine staff will submit a draft resolution for the Commission’s consideration. 2d. Outreach. California LifeLine service providers, Consumer Affairs Branch staff, and Administrator call center staff have constant communications with consumers. We encourage consumer education by these stakeholders regarding our emergency protections adopted in this Resolution. Additionally, we require CAB and the Administrator’s call center staff to assist California LifeLine participants impacted by the October and December 2017 wildfires, when applicable, with the renewal process. We thus make available a new method, “Renewals by CAB and the Administrator Call Center Staff,” by which California LifeLine participants can renew their eligibility. When a participant contacts CAB and the Administrator’s call center, the participant may be offered the opportunity to renew her/his eligibility while on the phone with CAB or the Administrator’s call center staff. CAB and the Administrator may utilize the online form to submit the renewal on behalf