relationships with people at all levels. assessment and monitoring of patients physical and mental state. Emergency Procedures (annual). Ability to work as a team. Understanding of and commitment to customer focused service. Work Health & Safety (annual). Excellent interpersonal and communication skills. Demonstrated ability to effectively liaise with the multidisciplinary team and provide optimal patient care whilst incorporating the family in all aspects of care. Infection Control (annual). Able to approach conflict openly and with a problem solving approach. Willingness to participate and contribute to a learning environment. Generic Requirements Act professionally and in accordance with the Mercy Health Code of Conduct Maintain clinical registration (where applicable) Participate in annual performance development review (PDR) process Key Result Areas Key Activities Standard Measures Demonstrates and upholds the Values and Mission of Mercy Health. Ensure the values of Mercy Health are incorporated into daily work practices. Shows compassion and provides support to colleagues and patients. Consistently shows respect and values each person’s dignity. Seeks opportunities to be innovative for improvement. Communicates openly and honestly as an effective team member. Demonstrates an understanding of individual responsibility for safety, quality & risk and participates in organisational quality and safety initiatives. Maintain a safe environment for patients/self/colleagues and members of the public. Escalate concerns regarding safety, quality & risk to an appropriate staff member. Participate in evaluation and continuous improvement and clinical indicator processes. Risk controls implemented. Incident/s reported as soon as practicable. Undertake incident investigations. Orientation completed. Training up to date. Accreditation outcomes. Patient satisfaction and experience survey
Promotes sound managerial strategies to ensure excellence of patient care within a harmonious environment. others in the plan and implementation of care. Incorporates special needs into daily care. Acts as a patient advocate. individual needs. Minimal customer complaints. Communication Ensure effective lines of communication are maintained for patient care. Documentation provides an accurate and objective account of the patient’s period of hospitalisation. Liaises across clinic disciplines to provide optimal patient care. Demonstrates ability to communicate with patients, families and colleagues. Is responsible for being proficient in the use of electronic technology required for patient care. Restricts discussions of patient information to ‘private’ areas. Privacy of patient records is maintained. Effective and appropriate patterns of communication are maintained. Documentation meets all ethical and legal requirements. Confidentiality of both written and electronic patient information is maintained. Teamwork Be proactive in promoting team development within the department. Contributes to staff unit meetings and hospital forums. Keeps up dated with the Communication Book and memos of the Unit and wider organisation. Displays flexibility in regards to rostering arrangements. Contribute to a strong team approach. Develops a clinical workplace interest. Contributes to a fair and equitable roster system. Awareness of and comply with discrimination, harassment and bullying policies and procedures. Professional Development Participates in the performance evaluation Achievement of satisfactory performance
Promotes professional development of self and colleagues. processes annually. Completes compulsory education competencies. Regular attendance and participation in education. Demonstrates responsibility for taking allocated professional development and study leave days annually. Actively participates in the orientation / preceptoring of staff. appraisals. Provides contemporary, evidenced based nursing care. Demonstrates a commitment to promoting education activities within unit. Readily shares knowledge and skills and offers support to colleagues. Employee’s Signature: Date: Print Name: Manager Signature: Date: Print Name: