AMO 3 Emergency Response Training Safe animal handling refresher Evidence gathering Statement taking Brief compilation Court procedure Council e-learning opportunities Dec 2017 Dec 2017 Nov 2017 Nov 2017 Nov 2017 Dec 2017 Ongoing Training undertaken will be challenged during desktop exercises periodically each year through Emergency Management development In assessments of animal handling will be conducted by Tel Leader with feedback provided during review process. Checking of briefs of evidence will be undertaken to assess the development of Officers in statement writing and evidence gathering ANIMAL MANAGEMENT TEAM Conduct internal review of work instructions and policies relevant to Animal Management and daily activities. Development and submission of updated policies for checking and approval by management July 2018 Identify additional training opportunities to ensure highest standard of performance is maintained by each officer. Ongoing Monthly discussion on training opportunities with immediate implementation of training programs or future planning specific to budget requirements. October 2018 Refresher conflict management training to ensure minimisation of conflict and reduction of risk to Officers. Review of work performance and feedback from along with review through monthly OH&S meetings. Objective 2: Maintain a training register for individual officers detailing completed and proposed training. Activity When Evaluation Enhance current Animal Management Training Register. Listing: current qualifications refresher training undertaken proposed future training higher duties undertaken performance reviews conducted. December 2017 Register is in and updated as required. Discussed at monthly meetings to ensure: input of training completed recognition of qualifications achieved workshops attended higher duties performed quarterly review of training register to
ensure annual target is achieved. Objective 3: Ensure all Authorised Officers have completed their minimum training requirements. Activity When Evaluation Identify and prioritise immediate training requirements such as: Induction training OH&S training Workplace bullying Customer Service Conflict Management. Within 3 months of appointment Ensure completion of induction training and minimum subjects within 3 months of appointment. Register to be assessed monthly to ensure training is completed including refresher training. Identify minimum training requirements role specific such as : Safe animal handling Cert IV in Animal Control and Regulation. Within 12 months of appointment Ensure all job specific training requirements are successfully completed. Monthly review of register to ensure training is completed including refresher training. Objective 4: Offer at least 2 opportunities for additional training each year. Activity When Evaluation Provide opportunity for performance of higher duties in area of Team Leader and Coordinator roles Provide support and opportunity to perform higher duties July 2018 Ensure all Officers undertake preparation training for higher duties throughout the year. Ensure that opportunities for higher duties are offered to staff to assist in development and learning. Record all training and higher duties conducted is recorded in register. Provide additional training in area of report writing and brief preparation in order to create higher standard of prosecution outcomes. Ongoing Annually – review how many officers undertook training that was in addition to their minimum requirements.
Investigation of complaints through Service Requests pertaining to nuisance issues such as barking dogs and welfare issues Cat management specialised enforcement programme Inspections of domestic animal businesses and enforcement of any breaches detected OUR PLANS Summary Nuisance animals can have a serious negative effect on the amenity and peaceful enjoyment of property for residents. Noise issues in particular can cause sleep deprivation, stress, domestic issues and disputes between neighbours. Objective 1: Provide best practice enforcement to ensure residents maintain community harmony and peaceful enjoyment of their properties Activity When Evaluation Ensure that highest standard of information is supplied to Officers investigating nuisance issues. Ongoing through monitoring of unit service level agreements Review annual Service level agreement between Customer Service staff and Regulatory services. Continued personal contact with complainant within 24 of reporting of issue to instil confidence in response timeliness and action. Maintaining communication with complainant throughout investigation including resolution of complaint. Ongoing Spot check contact with complainants seeking feedback on staff interaction Monitoring of response by AMOs to Service Requests by Team Leader Daily discussion with AMOs to ensure consistence application of work instructions Ensuring feedback during and at completion of investigation is undertaken and recorded. Objective 2: Promote responsible cat ownership and curfews. Activity When Evaluation Provide education material cat enclosures and nuisance issues to cat owners Ongoing, during visits to residences and at Council community events Number of booklets distributed Reduction in impounded cats Reduction in complaints in relation to stray cats Undertake an extensive marketing and media campaign based on responsible pet ownership and security of cats within their yards. Oct 2018 Reduction in complaints Reduction in impounded cats Increase in cat registrations Develop a Strategy and Policy dealing control the containment of cats within owners property Nov 2018 Community consultation Conduct a review of legislation
Objective 2: Prevent the opportunity of dog attacks resulting in a reduction of reportable incidents. Activity When Evaluation Develop and promote key dog attack prevention messages such as: Awareness of off leash areas Responsible animal handling and control techniques Promotion of dog obedience training Community awareness of dealing with aggressive dogs . November 2018 Evaluate number of reported attacks pre and post promotional program Community feedback surveys conducted through mail outs and Pet expo’s dog attack prevention programme Record type and number of education materials distributed. Objective 3: Enhance investigation process to ensure prosecutions are conducted in a timely manner to minimise impact on victim and witnesses. Activity When Evaluation Ensure all reports are on immediately or within 24 hours ongoing Review of Councils customer complaints data Set key performance indicators for Officers to complete dog attack investigations within a 6 week timeframe. ongoing Review investigations monthly to evaluate percentage completed within timeframe. Further training of Animal Management Officers in area of investigation techniques and victim support skills . ongoing Evaluate the quality of reports and briefs of evidence post training Discuss incident and obtain feedback from victims and witnesses regarding the interaction and support provided by investigating officer. Objective 4: Enhanced patrols of parklands and designated reserves as listed in Council Orders specific to off leash areas Activity When Evaluation Provide increased foot patrols of parklands to ensure compliance with off leash time restrictions. Ongoing Review of staff activities and log books confirming attendance and patrol of parklands. Review enforcement activity specific to dog at offences . Review current Orders specific to listed parklands pertaining to off Ongoing Consult with residents and dog owners including relevant Council
the Plan outcomes. Modify objectives where necessary to meet requirements November of each year of the Plan Outcomes as a result of modifications to objectives. Review of Plan prior to anniversary and report amendments to Secretary of the Department of Primary Industries November of each year of the Plan Response to submitted amendments.