The system provides limited online options for claimants to view and update their account information. System limitations permit online appeal filing only. Claimants must access two different systems to file for unemployment benefits and to register for employment services. Claimants will be able to view and update all appeal information with little to no staff intervention; schedule hearings; postpone and withdraw their appeals; add witnesses and authorized representatives as well as add electronic and paper case evidence. Claimants will be able to register for employment services and file for unemployment benefits through one common portal eliminating the need to enter data into two different systems, which will increase employment service participation and facilitate a faster return to employment. Expand and improve self service capabilities for all employers. 2017/2018 Employers are disadvantaged by current processes requiring interaction with staff: The system provides limited options for employers to view and update their account information. System limitations preclude employers from completing a new registration via the internet. Currently, the average registration takes three (3) days to complete. Payments received by the financial institution are processed once daily. Hard copy forms A full self-service system will provide 24/7 capabilities for employers: Employers will be able to view and update all account information without staff intervention. All new employer registrations (8,800 per year) will be completed online without staff assistance, reducing the three (3) day processing time to same-day. Automation will eliminate the use of financial institution lock
are forwarded by the financial institution, reviewed and prepped by CTDOL, forwarded to offsite vendor for data entry then returned for agency retention. All employer terminations (8,500 per year) are processed manually by staff. System limitations permit only online filing of an appeal. boxes, eliminate the need for vendor data entry and increase processing. 90% of employer terminations will be processed without staff intervention. Employers will be able to view and update all appeal information with little to no intervention; schedule hearings; postpone and withdraw their appeals; add witnesses and authorized representatives as well as add electronic and paper case evidence. Flexible system configurable by CTDOL staff to adapt to programmatic changes. 2017/2018 All system changes require IT assistance, precluding timely implementation of programmatic changes; a costly, inefficient process. Quickly to new legislation and program changes, more rapid implementation for customers and staff, less programming changes, reduction in improper payments. One integrated and cohesive, enterprise system. 2017/2018 CTDOL using multiple systems which are not integrated. Configurable single data repository, integration amongst business units, less maintenance, fewer staff, lowered costs. More accurate reporting through automation. 2017/2018 No existing management reporting environment, IT intervention needed to create and generate reports. Legacy reporting environment is unsupported. Robust Management reporting environment, including ad-hoc capability, empowers staff to manage their work, and satisfy state and federally mandated reporting requirements. Improved security for data and PII 2017/2018 Multiple legacy processes requiring an array of artifacts, i.e. paper documents, electronic files, result in unsecured physical environment. Provide physical and technical environments which are secure for both the public and CTDOL staff.
The states lead the data cleansing activities. Loading (ETL) of legacy data in to the new system Technology Goals. From a technical perspective, following the above example, list up to 10 key technology goals you have for this project and in which Fiscal Year (FY) the goal is expected to be achieved. Please use action phrases beginning with a verb to state each goal. Example: “Improve transaction response time by 10%". Technology Goal Target FY for Goal Current Condition Expected Result Conversion of legacy UI data to new system 2017/2018 Each consortium will require data conversion from its legacy systems to the new system. The consortium development vendor shall complete data conversion as a part of the new system implementation for each state. Successful conversion of legacy UI data in to new system. Successful implementation of the new system is dependent on a successful data conversion effort. Migration from mainframe centric system to a contemporary software and hardware infrastructure. 2017/2018 Mission critical legacy systems are piped, aging and costly to maintain, and inhibit change with limited technical resource skills available for future support. Flexible, adaptable enterprise technology solution. Reduce cost and improve speed and agility. 2017/2018 Systems have been harder to maintain as they got older because they are now more complex; integration and interoperability amongst these disparate, systems with high maintenance applications are inflexible and difficult to support. Improved reaction times to address new development opportunities that align with shorter business cycles and demands; Enables the agency to adopt contemporary collaboration and mobile technologies (e.g., smart phones, tablets, chat, Integration of IT Services and Delivery Methodologies. 2017/2018 Legacy infrastructure hinders ability to deploy needed applications and services rapidly; induces risk through inconsistencies and lack of standards; and strains resources, people and processes. Increased ability to stay synchronized and aligned with business More effective Change Management; and added reliability of IT Services that drives business productivity and effectiveness.