Table 2 Themes Broader Themes Helping clients cope with medical expense Finding affordable medications Finding affordable health care Finding affordable care ( stories 1,7) Affordable Using health info to ease anxiety Helping clients prepare for medical appointments Helping clients find a health care provider Helping clients make health care decisions Creating a handout for clients’ self-care Managing and preventing health issues (stories 3,5,6, 8, 9, 11) Wellness Finding info for family members Supporting clients in their caregiver roles Managing family’s health (stories 4,10) Family Preparing presentations Promoting M+ to clients Teaching clients about online health resources Helping clients remember MedlinePlus Finding health information about topics in the media Promoting use of consumer health resources (stories 2,8, 10, 11) Promote Finding information about OTC medications Finding information about prescription drugs Helping clients to find efficacy information about drugs/supplements Providing adverse effect information about drugs/supplements Providing cost information about drugs/supplements Researching drug information (stories 1,9, 11,12) Drugs Providing descriptive information about disease/condition Providing information about normal lab values Providing information about medical tests Understanding illnesses and treatments (stories 3, 4, 5, 6, 10) Health Issues
Theme Code Definition Examples (give a combination of typical and notable examples) Finding affordable care Affordable The hair stylists used MedlinePlus to find affordable and health care for their clients For example, one hair stylist helped her client find a cheaper alternative to a drug her doctor had prescribed. Another helped a client find a facility that offered low cost health care to uninsured patients Managing and preventing health issues Wellness Hair stylists found materials on M+ to help clients with health care management One hair stylist found a “record page” on MedlinePlus where people with diabetes can keep track of their blood glucose levels. They often found information about drugs or treatments and suggested their clients talk with their doctors about them Managing family’s health Family Clients also asked hair stylists to get information about their families One hair stylist said that her clients often come to her with concerns about family, and she always gives them an M+ bookmark Promoting use of consumer health resources Promote Hair stylists described ways they promoted use of health information by clients Hair stylists made handouts for patients and gave out bookmarks. One said she put the web site address on her appointment cards because she knew her clients weren’t likely to lose them. One hair stylist talked about researching information about a drug that she heard about on television Researching drug information Drugs Hair stylists often looked up drug information for clients There were numerous accounts of clients wanting information about prescriptions, OTC drugs, and supplements Understanding illnesses and treatments Health Issues Hair stylists helped clients get information about diseases, diagnostic tests, and treatments. Usually, hair stylists information about health conditions Table 3 Tabnle