their individual plan outcome Rate of serious incidents per 1,000 service per year 23 37 ▲61% 118 Service users’ satisfaction with services 86% 82% ▼4% 120 Take-up rate for services 477 449 ▼6% 119 Outcome 2: The West Australian community is inclusive of people with disability Service users’ satisfaction with social inclusion and community acceptance 80% 75% ▼5% 121 Percentage of public authorities that have lodged a Disability Access and Inclusion Plan with the Commission 100% 96% ▼4% 122 Percentage of public authorities that reported Disability Access and Inclusion Plans enhanced inclusion for people with disability 87% 76% ▼11% 123 Notes: a) As specified in the 2015–2016 Budget Statements. b) Explanations for the variations between target and actual results are presented on pages 117 to 123. Key efficiency indicator(s) 2015–2016 target (see note a) 2015–2016 actual Variation from target (see note b) Reference page
Service 1: Accommodation support Average cost per service activity $173,532 $169,448 ▼2% 126 Average cost per service user $185,902 $184,624 ▼1% 127 Service 2: Community-focused support Average cost per service activity $42,226 $25,545 ▼40% 126 Average cost per service user $54,792 $41,919 ▼23% 127 Service 3: Coordination and individual support Average cost per service activity $3,844 $3,538 ▼8% 126 Average cost per service user $5,522 $6,037 ▲9% 127 Service 4: Family support Average cost per service activity $15,324 $12,945 ▼16% 126 Average cost per service user $21,590 $16,784 ▼22% 127 Service 5: Access and inclusion Average cost per project $13,322 $13,921 ▲4% 126 Percentage of projects that achieved their outcome/s within the required time frame 90% 80% ▼1% 125 Percentage of individual plans commenced and/or reviewed within the required timeframe Accommodation support 75% 67% ▼8% 124
In addition to similar questions asked of consumers, carers were also asked about their satisfaction with the handling and outcome of any complaints they made, and a range of questions relating to the Carers Charter. The two tables below detail these responses. Carer satisfaction of complaints process and awareness about their right to complain Measure 2013–2014 2014–2015 2015–2016 reported receiving information about complaints 67% 64% 62% Awareness of their right to complain 80% 81% 78% Carer reported making at least one complaint 12% 8% 6% Consumer reported a to complain but felt unable to do so 5% 15% 4% Carer satisfaction that every effort was made to find a solution 57% 42% 62% Carer satisfaction with complaint outcome 44% 28% 48% Responses from carers on questions relating to the Carers Charter Measure 2012–2013 2014–2015 2015–2016 Treated with respect by 94% 95% 96% Included in service delivery 88% 91% 92% Included in assessments 92% 92% 92% Included in the planning or review sessions 91% 93% 93%
AASB 2014-5 Amendments to Australian Accounting Standards arising from AASB 15 This Standard effect to the consequential amendments to Australian Accounting Standards (including Interpretations) arising from the issuance of AASB 15. The Commission has not yet determined the application or the potential impact of the Standard. 1 January 2018 AASB 2014-7 Amendments to Australian Accounting Standards arising from AASB 9 (December 2014) This Standard gives effect to the consequential amendments to Australian Accounting Standards (including Interpretations) arising from the issuance of AASB 9 (December 2014). The Commission has not yet determined the application or the potential impact of the Standard. 1 January 2018 AASB 2014-9 Amendments to Australian Accounting Standards – Equity Method in Separate Financial Statements [AASB 1,127 &128] This Standard amends AASB127, and consequentially amends AASB 1 and AASB 128, to allow entities to use the equity method of accounting for investments in subsidiaries, joint ventures and associates in their separate financial statements. The Commission has not yet determined the application or the potential impact of the Standard. 1 January 2016 AASB 2014-10 Amendments to Australian Accounting Standards – Sale or Contribution of Assets between an Investor and its Associate or Joint Venture [AASB 10 & 128] This Standard amends AASB 10 and AASB 128 to address an inconsistency between the requirements in AASB 10 and those in AASB 128 (August 2011), in dealing with the sale or contribution of assets between an investor and its associate or joint venture. The Commission has not yet determined the application or the potential impact of the Standard. 1 January 2016
Remuneration is calculated according to the number of applications assessed at an hourly rate equivalent to Level 6.1 of the Public Service and Government Officer's Agreement 2014 Consumer Panel member 2 12 months $8,982 Consumer member 3 12 months $4,303 Family member Panel member 4 12 months $25,225 Family member Panel member 5 12 months $4,477 Family member Panel member 6 12 months $23,657 Family member Panel member 7 12 months $4,477 Disability sector organisation representative Panel member 8 12 months $21,053 Disability sector organisation representative Panel member 9 12 months $19,555 Disability sector organisation representative Panel member 10 12 months $5,871 Advocate or peak body representative Panel member 11 12 months $10,348 Panel members internal to the Commission
people with disability in the Cockburn-Kwinana area. Similar initiatives and engagement strategies are being considered for implementation in 2016–2017 in the WA NDIS expansion areas. Local Coordinators meet with people wherever possible to offer support and assistance regarding WA NDIS. This includes systemic attempts to connect with Aboriginal and culturally and linguistically diverse (CaLD) people via advocates or support agencies, and ensuring staff have adequate multicultural awareness to effectively engage with diverse groups, as well as engaging with other government agencies to assist with supporting people who are potentially eligible for services within WA NDIS. Outcome 2: People with disability have the same opportunities as other people to access the buildings and other facilities of a public authority. We continue to monitor our premises to ensure compliance with the Building Code of Australia 2010, Australian Standard 1428 and the Disability Discrimination Act 1992. Where possible, opportunities to introduce current standards and accessibility are incorporated within new fit-outs. ACROD parking is an important consideration for new buildings. As WA NDIS expands, every effort is being made to ensure new offices are easily accessible to the broader community. Considerations for office access include proximity to public transport, adequate visitor parking, and clearly visible and accessible ACROD parking. Outcome 3: People with disability receive information from a public authority in a format that will enable them to access the information as readily as other people are able to access it. A project to improve the accessibility and usability of our website was completed in January 2016. The upgrade aimed to meet Website Content Accessibility Guidelines 2.0 to AA standards and included modifications to the search function and home page design. The website includes information about these standards as well as the opportunity for website visitors to request information in other languages and formats to meet their needs. We added a search tool to our website so that people can obtain information about service providers in the WA NDIS trial areas. Our publications are provided in both PDF and accessible Word versions and are available in other formats on request. Some documents are produced in ‘easy read’ versions to meet the needs of specific groups. In December 2015 we launched a Facebook page and increased our use of Twitter. This increased use of social media not only expands our reach of our general communications to the public but also is likely to be a key information source for people with disability for whom internet activity is their key form of communication. We also used YouTube to publish a series of films, and ensured these were captioned. We use
During 2015–2016, our policy on managing workplace grievances was updated. Training was conducted for managers and staff on Accountable and Ethical Decision Making, the Code of Personal Conduct, managing suspected breaches of discipline, performance development and performance management, and managing workplace grievances. New staff undertake an online induction program which covers their obligations under the Code of Personal Conduct, occupational health and safety and an understanding of our values and structure. Recordkeeping and compliance reporting Our recordkeeping systems are audited and evaluated for efficiency and effectiveness every three years at a minimum, in line with our internal audit plan. The most recent audit was conducted in May 2014 and the next is scheduled in 2017. We host an online, self-paced records awareness training package which outlines a person’s recordkeeping responsibilities and obligations as they specifically relate to the State Records Act 2000. New employees and contractors are automatically enrolled for this training on commencement and are required to complete the training within three months of employment. During the 2015–2016 reporting period, 149 new employees/contractors were enrolled and 91 completed the compulsory training. A total of 4,104 staff have undertaken this training since its introduction in May 2006, with an overall completion rate of 82 per cent. The recordkeeping training is monitored on an ongoing basis for efficiency and effectiveness by utilising reports and results of participant surveys. The recordkeeping training includes an assessment quiz which gauges an employee’s level of understanding of their recordkeeping responsibilities and obligations. An employee must demonstrate they have achieved a pass mark before they can successfully complete the course. We host additional compulsory online training courses focused on Induction and Accountable and Ethical Decision Making, also address recordkeeping responsibilities and protocols for the use and/or release of information. A checklist must be signed off by the employee’s line manager on completion of these courses. Our orientation program is held every two months for new employees and includes a short session on recordkeeping. Each directorate also conducts further training that is specific to its activities and processes. Departmental publications are hosted on our intranet and include our Recordkeeping Plan, Standards, records practices for and recordkeeping operational procedures. The online training courses allow staff/contractors to refer back to the content once they have completed their training. Staff can also use the intranet to search for general access administrative files.
13 Baptistcare Inc. $3,484,200 $7,962,564 $8,853 $1,335,011 $12,790,628 14 BGSR Pty Ltd Supported Accommodation Services $4,043,292 $1,820,538 $0 $1,128,466 $6,992,296 15 Blind Citizens WA Inc. $0 $0 $0 $15,323 $15,323 16 Brightwater Care Group Inc. $12,681,837 $185,620 $0 $99,566 $12,967,023 17 Bronia Anne Holyoak ATF the Valued Lives Trust $0 $136,645 $0 $0 $136,645 18 Cam Can & Associates Pty Ltd ATF the Lema Family Trust $0 $16,605,651 $1,330 $2,527,016 $19,133,997 19 Carers' Association of Western Australia Inc. $0 $133,302 $0 $0 $133,302 20 Caroline Ann Marshall and Rebecca Salamon $0 $83,677 $0 $4,304 $87,981 21 Jane Mincherton and Penelope Jane Melsom $0 $0 $10,862 $0 $10,862 22 Catholic Archdiocese of Perth Personal Advocacy Service $0 $0 $0 $105,920 $105,920 23 Child & Adolescent Health Service $0 $0 $35,000 $0 $35,000 24 City of Canning $323,412 $517,186 $0 $228,430 $1,069,028