Heading Target Manager’s Response Met or Exceeded Target Within 3% of achieving Target Not achieved Target Not Yet Applicable Comments from manager, where relevant Damaged bins will be repaired within 3 - 5 working days of being reported to us, unless a customer requests a later delivery date. X January – 3 requests did not meet the timeline as the bins were full and couldn’t be repaired/replaced until they had been emptied. March – 6 requests were not completed within the time frame due to bins not being left out for the bin maintenance officer or bins were full and needed to be emptied to facilitate replacement. We will improve our processes to coordinate our actions with the residents concerned, to ensure that the bins are empty and available. Bins for a new or resumed service will be provided to an occupied premise within 2 working days of being requested, unless a customer requests a later delivery date. The average delivery time in January was 1.15 days, in February it was 1.21 days and in March, 1.03 days. X Bins reported as missing will be replaced within 2 working days of being reported to Council. 100% achieved. The average delivery time in January was 1.11 days, in February it was 1.11 days and in March it was 1.09 days. X Every year we will provide one free hard waste collection for each Monash household, as part of Council’s Annual Hard & Green Waste Collection. The Annual Free Hard and Green Waste collection will take place in August and September 2015. X Street Cleaning Services We will clean every major shopping strip 6 days per week. Residential streets will be cleaned on average, once every 5 weeks. 100% achieved. X We will respond to reports of overfull street litter bins in shopping strips within 2 hours of being reported (during working hours). 100% achieved. X
over the next two years. We will a minimum of 1,000 new or replacement street trees per year. The street tree replacement program will begin in June. It is expected that over 1,000 trees will be planted. X We will plant in excess of 70,000 trees, shrubs and groundcovers in reserves each year. The planting program with begin in May/ June. It is expected that over 70,000 trees, shrubs and groundcovers will be planted. X Library Services 40,000 new items will be added to the Monash Libraries' collection each year. 10,287 additional items added for the quarter. Annual target on track. X 9,000 new items will be added to the Monash Libraries’ collection for culturally and linguistically diverse communities each year. 2,516 additional items added for the quarter. Annual target on track. X Health All restaurants, cafes and takeaway food shops will be subject to an inspection by an Environmental Health Officer at least once every 12 months. 345 routine inspections were conducted out of a total of 1,263 required for the year. This equates to 27% of premises inspected which exceeds the target of 25% for the period. X Graffiti We will respond to reports of offensive graffiti within 4 hours of being notified (between the hours of 7.30am – 4pm, Three instances of offensive graffiti - identified by Council staff - were removed in this period. X
with the aim being to remove the offensive graffiti as soon as possible. Parks & Open Space We will visit all parks every two - six weeks (seasonal) to ensure that the grass is maintained and to identify, remove or report any situations of risk or threat to public safety. All parks were visited every one – six weeks. X We will inspect every children’s park playground either weekly or fortnightly (depending on their level of use) to ensure they are safe, clean and usable. All playgrounds were inspected within timeframes in accordance with level of use. X Animal Management We will conduct a minimum of 20 hours of patrols of local parks per month. Target was achieved with 21.5 hours completed in January, 21.45 hours in February and 27.15 hours in March. X We will respond to complaints about animal nuisances, such as barking dogs, within 3 working days. Target achieved. In 12 complaints about barking dogs were received, of which 58% were responded to on the same day, 8% were responded to within 24 hours, and 34% were responded to within 48 hours. X We will respond to reports of dogs wandering at large and dog attacks within 24 hours. All reports of dogs wandering at large and dog attacks were responded to within 24 hours. There were 55 wandering at large complaints received X
and 18 dog attacks reported. Community Amenity Appropriate enforcement action will be taken within 3 working days on complaints regarding a Local Law (such as an overhanging tree, littering or obstructions on footpaths and roadways). 99.5% complaints (1,153 out of 1,159 complaints) were responded to within 3 working days. X There were 1,159 items needing enforcement action in the first quarter of 2015, compared with 990 for the 4th quarter of 2014 and 450 for the 3rd quarter of 2014. This increase was due to a municipality-wide campaign undertaken by Council to remind property owners of the need to remove overhanging/encroaching vegetation so footpaths are safe for people to use. Planning 100% of ‘simple’ planning applications (as determined by the VicSmart application process) will be determined within 10 working days. 100% decided in time. Six (6) VicSmart applications were received during this period; all of which were decided within 10 working days. X 80% of all other planning applications will be determined within 60 days. Council decided an average of 63% of applications within 60 days. X There was a 6% increase in the average number of planning applications decided this quarter compared to the same time last year. During the first quarter of the year, fewer applications are usually decided ‘in time’ as planning applications are not advertised over the Christmas/New Year period (due to residents potentially being away/busy). Planning staff will continue to look for improvements that can be made to processes and procedures to improve our performance on this measure. Community Care We will respond within 2 working days to any priority 1 referrals for assistance (prioritised using priority of access guidelines). A total of 179 priority 1 referrals was received, with 100% responded to within 2 working days. X We will provide all required delivered meals to every eligible Meals on Wheels client by 1pm. A total of 13,859 meals was provided within the quarter and 100% of these were delivered by 1pm. X We will respond within 1 working day to any emergency home maintenance request made by a recipient of Monash A total of 54 emergency home maintenance requests was received and 100% of these were X
Home and Community Care services. responded to within 1 working day. Maternal & Child Health Every new child born to a Monash family will receive a home visit from a Maternal & Child Health nurse. 450 new children were born to Monash families and 98% received a home from our Maternal & Child Health team. During this period, a number of new-born children remained in hospital after birth, to receive specialised treatment. This is the reason why this target was not 100% achieved this quarter. X We will offer ten consultations to all Monash children aged 0-4 years, at key ages and stages. There were 4,379 consultations provided to Monash children by Council nurses. These consultations were offered for each of the 10 key developmental ages and stages for children under 4. X Parking We will provide parking permits within 5 working days of the receipt of a valid application. Target achieved. 286 Residential Parking Permit applications and 596 Disabled Parking Permit applications were received and processed within 5 working days. X Recreation We will deliver 99% of timetabled classes for group fitness, swim 99.93% of timetabled classes delivered X