Document Metadata Property Value Release date 2014-11-10 Status Review Version 0.23 Authors Michiel De Keyzer – PwC EU Services Nikolaos Loutas – PwC EU Services Ada Ziemyte – PwC EU Services Sebastiaan Rousseeuw – PwC EU Services Mihkel Lauk – PwC EU Services Konstantinos Tarabanis – Freelancer Reviewed by Pieter Breyne – PwC EU Services Miguel Alvarez-Rodriguez – European Commission Peter Burian – European Commission Approved by Document History Version Date Description Action 0.23 2014-11-10 Addition of Poland to the analysis Update 0.22 2014-11-03 Update Update 0.21 2014-10-31 Updated key definitions and Annex II Update 0.20 2014-10-30 Update Update 0.19 2014-10-29 Update Update 0.18 2014-10-28 Internal review and delivered for review Review 0.16-0.17 2014-10-28 Update Update 0.15 2014-10-27 Update Update 0.14 2014-10-22 Internal review and delivered for review Review 0.13 2014-10-22 Update Update 0.12 2014-10-21 Internal review Review 0.11 2014-10-16 Update on the state-of-the-art Update 0.10 2014-10-02 Update use case Update
Table 3 - Public Service Model 1, Austria - Description of classes and properties Property Controlled vocabulary / values Comments Region Region name Burgenland Carinthia Austria Salzburg Styria Tyrol Upper Austria Vienna Vorarlberg Also titled as “land” and “province” Community Community name () Business situation Business situation name Business start up Business management Business takeover Business dissolution Vocational training services The meaning is similar to business event; used to categorise the services Sector Sector name Educational institutions Building regulation Energy industry Trade Childcare Care and nursing and tourism Environment Events Veterinary matters Other procedures Sector (Styria PSC) Sector name education and further education Animal health and veterinary medicine Building materials Civil protection, emergency management and fire service Commercial production facilities
und Weiterbildung Berufe Gewerbe Gewerbliche Jagd Kinder und Jugend - Erziehung Kindergärten, Horte, Natur- und Landschaft Raumordnung, u. Sport- und Strahlenschutz Tod und Bestattung Umweltschutz und Feuerwehr Service Service name Conceptualized by the authors Additional information Costs (titled “Expenses” in Styria PSC and “Fees” in Wien PSC) Deadline General information Detail information (titled “More information” in Burgenland and Lower Austria PSCs and “Further information” in Wien PSC) It usually provides a link to the German version of the service or to other available online resources (e.g. leaflets). It is used only in the German version of the Burgenland PSC.
Processing time Used only in Wien PSC Form Form name Conceptualized by the authors Form URL Conceptualized by the authors Form URL language Conceptualized by the authors Legal basis (titled “Legal” in Styria PSC) Law Name Conceptualized by the authors Law URL Conceptualized by the authors () Law URL language Conceptualized by the authors Law URL Conceptualized by the authors Prerequisites (titled “Requirements” in Styria and Wien PSC) Procedure Respite Used only in Styria PSC Required documents (titled “Documents” in Styria PSC and “Documents required” in Wien PSC) Responsible department (titled “Responsibility” in Styria PSC, “Contact” in Wien PSC and “Competent authority” in Tirol PSC) Department name Conceptualized by the authors Department URL Conceptualized by the authors Department URL language Conceptualized by the authors Address Conceptualized by the authors Location on the map Conceptualized by the authors It is used in Wien PSC () Timetable Link to timetable information of Austrian trains It is used in Wien PSC Telefon Also titled as “Tel.”, “Telefone” Fax E-mail Opening hours It is used in Wien PSC. It is also used in Styria PSC but titled “Office hours” () Other details Sometimes there are further instructions about the responsible department in the form of text ()
Form of the enterprise Authorisation This is an access point to the State Portal. This service is meant for state institutions and entrepreneurs and needs credentials. Service (a typical of a service) Service audience For a citizen For an entrepreneur For an official Conceptualised by the authors Service category Company and activity licence search Environment Local authorities Culture and Leisure Time Licences and registrations Taxes and customs National Defence Structural assistance information system Transport Labour environment Legal Aid Accounting and Reporting Only the categories for the services for an entrepreneur have been added Name Conceptualised by the authors Description Conceptualised by the authors Text made by Provides information the author of the text () Last modified Related services Relates class “service” with itself (other services) Related topics Relates class “service” with class “topics” Related institutions Relates class “service” with class “contact” Also titled “related contacts” () Related contacts Relates class “service” with class “contact” Economic Activities of Estonia Category A AGRICULTURE, FORESTRY AND FISHING B MINING AND QUARRYING C MANUFACTURING D ELECTRICITY, GAS, STEAM AND The hierarchy of activities is further divided in subcategories ()
activity is not for entrepreneurs) U ACTIVITIES OF EXTRATERRITORIAL ORGANISATIONS AND BODIES (This activity is not for entrepreneurs) Code Conceptualised by the authors Title Conceptualised by the authors Description Conceptualised by the authors This class includes Conceptualised by the authors This class excludes Conceptualised by the authors Topic (a typical of a topic) Topic audience For a citizen For an entrepreneur Conceptualized by the authors category Establishing a Company Licences and Registrations Taxes and Customs Accounting and Reporting Occupational Environment and Personnel Consumer Protection Financing a Company Environmental Protection Enterprise in the European Union Legal Aid Dissolving a Company Enterprise in Estonia Using the State Portal Only the categories for the topics for an entrepreneur have been added Text made by Provides information about the author of the text Last modified Legislation to other websites with relevant legislations Related topics Relates “topics” with other topics Related services Relates “topics” with class “services” Related external services Links to external services, other than those documented in Estonian PSC ()
Download forms for printing Form URL Downloads the relevant form Form type e.g. PDF Form size in kB Other languages Language acronym e.g. fi, sv Form URL Links to the same form in the PSC in the rest available languages Permit () Category Vehicles, transport and traffic Alcohol and tobacco Food Animals Beauty and hair care Plants, fertilisers and feeds Chemicals Real estate, construction and contracting Extractable soil resources and soil Tourism, restaurants and leisure time Money and assets Social welfare and health services Security Other lines of business by the authors Description See also Businesses not requiring a licence Presents in a tabular format each business along with any relevant observations for each business. Activity () Activity name Activities are considered subcategories of permit categories,
i.e. in the same permit category are different activities requiring different permits. Description Licence / Notification / Registration name Act as follows Preconditions for the Licence / Notification / Registration Deadline Handling time Obligations Price Validity of the Licence / Notification / Registration Authority responsible Temporary cross-border service provision Electronic application form or services URL Refers to activity Language See also URL Refers to activity Language Legislation URL Refers to activity Language File type e.g. Pdf Size in MB Expert’s basic information () Surname First name Job description E-mail Telephone Address Postal code Town or city Country Expert’s presentation Description Education Search words Organisation's basic information Name of the organisation Business ID Telephone Address Postal code Town or city Country Organisation's presentation Tools’ category () Category My Enterprise Finland Testing
Service Title by the authors () The selected organization description Beneficiaries The maximum period (working days) Deadline Description of the process The process is given in steps It relates process with “step” Step Number of step Step title Step Description Contact details It relates class “step” with class “contact” Contact E-services site The presence of Name of authority () Address Phone Fax Mail Site Email Post Address Phone Fax Email
URL Phone Documents and Forms () Documents to be submitted It relates with class Background paper It relates with class Links () It relates with class Document Document title by the authors Document URL by the authors Related step number by the authors Payments Payment for service step It relates with “Payment for service step” class Service lists It relates with “price list” class Payment for service step Title ( and ) Step name It refers the name of step this payment Payment type bank online Latvian Post card Laws and regulations Payment description table It relates “Payment for service step” class with “Payment description table” class Payment description table mandatory correspond
name of item unit unit price with VAT Service price list List title () List URL Organization Table of list Laws and regulations It relates list” with “laws” class Laws Law title Links to laws () Law URL of prices No Name of the item Unit Price without VAT VAT Price with VAT Other Information Possibility of appeal (administrative process) Reminder Warning Laws and regulations Title () Authority Number and date Service Classification Service function Service mission Directory of services Name of service Contact details Site Information on the update Related services Associated service name It relates “service” with other services () Organization
Other All permits Subsector Each sector is further divided in subsectors Competent authority A list of authorities Service () Controlling authority Price This property is provided when clicking in the service Name of service Permit code Description Legislation governing the authorization procedure Application e-service Link Procedure for granting the authorisation Actions required Timeframe Fees Payment details Related administrative services Required Documents Description Application form Link Competent authorities Issuing authorities (class authority) Controlling authorities (class authority) Authority Link Related public registries and databases Link Remedies () (class Remedy) Remedy Title Description Temporary service info () Additional info () Municipality (list of municipalities) () Institution (list of institutions) Contact Type Consultants Municipality Institution Address Phone E-mail
Class property It relates “course of the procedure” class with “step” class Step Number Name Description Documents This property describes the documents required and links to download template documents Fees Deadline Participants Authority Category Central Institutions Tax Offices Courts Branches of the Social Insurance Institution Guilds and Chambers of Commerce Local Government Units Other In the PSC, it is referred to as “Category of the institution” Each category is further divided in subcategories. Name Address Telephone Fax Basic e-mail Website The Public Information Bulletin (BIP) website NIP (tax identification number) REGON number Territorial range It is given in form of text Location Link to the location on the Google map Executed procedures It relates “authority” class with “procedure” class e-Procedures Legal instrument Name Article description It provides the respective articles Type Publication Guide Category Opening a business Running a business Closing a business
Temporal Union of Companies Title Description Business sector Category Financial activities and of Insurances Real estate activities and rental activities Healthcare and veterinary activities, social service Construction Education Energy Hotels and Catering Manufacturing Industry Information and Communications Other social activities and community services; personal services Business services Transportation, storage, communications and tourism Title Description Activity domain Category Each business sector has its own activity domains Title Description Activity Category Each activity domain has its own activities Title Description Procedure () Each activity has its own procedures (that resembles services) Type CCAA AGE Information It relates “Procedure” class with “Information” class
Regulations It relates “Procedure” class with “Regulations” class More information It relates “Procedure” class with “more information” class Compete authority It relates “Procedure” class with “Compete authority” class Information Type Description Condition Competent/Responsible Entity Relevant department Result Requirements Documentation to be submitted Regulations Description More information Channel Method of commencement Periods Average time for resolution Form Remarks Compete authority Description Scope Telephone Number Link
Rule √ (Procedure) √ (Acts as follows) √ √ (Description of the process) √ (Procedure for granting the authorization) √ (Course of the procedure) Preconditions √ (Prerequisites) √ (Terms and criteria) √ (General prerequisites) √ (Initial requirements) √ (Forms ; Required documents) √ (Forms) √ (Electronic application form or services; Download forms for printing) √ √ (Documents and Forms) √ (Application form; Required Documents) √ (Documentation to be submitted) √ (documents) Output √ (Result of the procedure) Agent √ (Responsible department) √ (Service audience) √ (To whom; Organization)) √ (Competent authority) √ (Beneficiaries; The selected organization; State authorities) √ (Competent authority divided into Issuing authorities and Controlling authority; Institution) √ (Competent authority) √ (Authority; Participants of the procedure) Remedies √ (Remedies) Contact Information Contact Expert’s basic information √ (Contact Person Profession √ Sector √ (Service category) √ Sector √ Sector √ (Sector list) √ (Business sector) √ (subject, professional category) Municipality √ √ √ √ Business event √ Business situation Related services √ (Related services) √ (Related services) √ (Electronic application form or services) √ (Related services) √ (Related public registries and databases)
EU CPSV-AP Austria Classes and properties Identifier – [Data Model] Type Mapping type Identifier – CPSV-AP Comments Controlled vocabularies Controlled vocabulary – [Data Model] Value – [Data Model] Mapping type Controlled Vocabulary – CPSV AP Value – Estonia Finland Latvia Lithuania Spain Greece