zilongwang/ReadingBank huggingface dataset:
Household Size 100% 150% 185% 200% (the poverty line) 1 $11,670 $17,505 $21,590 $23,340 2 $15,730 $23,595 $29,101 $31,460 3 $19,790 $29,685 $36,612 $39,580 4 $23,850 $35,775 $44,123 $47,700 5 $27,910 $41,865 $51,634 $55,820 6 $31,970 $47,955 $59,145 $63,940 7 $36,030 $54,045 $66,656 $72,060 8 $40,090 $60,135 $74,167 $80,180 For each additional person add: $4,060 $6,090 $7,511 $8,120
lack of detailed information about the species’ life history (e.g., reproduction, seed bank characteristics, dispersal) (MacKay 2003) and its likely high responsiveness to wet/drought cycles make it difficult to assess population trends and to implement appropriate conservation and management measures. Management and Monitoring Considerations MacKay (2003) identified several research needs for informing management of Cushenbury milk-vetch. Foremost, there needs to be research on life history traits and habitat requirements. An understanding of reproductive traits (e.g., responses to environmental conditions, flowering and fruiting, longevity, seed viability) is necessary to monitor population trends and to identify triggers for management. An understanding of mycorrhizal associations and soil nutrients and textures is important for the purpose of managing, enhancing, and reintroducing populations (MacKay 2003). Understanding these factors will also allow for distinguishing population fluctuations and trends related to natural stochastic factors (e.g., rainfall) from anthropogenic factors. An understanding of these factors will also help inform establishment of buffers and habitat linkages needed to protect the integrity of disjunctive populations. Predicted Species Distribution in Plan Area A proxy model for suitable habitat for Cushenbury milk-vetch in the Plan Area was developed using spatial data for suitable and occupied habitat in the Carbonate Habitat Management Strategy (Olsen 2003). There are 66,407 acres of suitable habitat for Cushenbury milk-vetch in the Plan Area. Appendix C includes specific model parameters and a figure showing the modeled suitable habitat in the Plan Area. Literature Cited 67 FR 78570–78610. Final Rule: “Endangered and Threatened Wildlife and Plants; Designation of Critical Habitat for Five Carbonate Plants from the San Bernardino Mountains in Southern California.” December 24, 2002.
Star Cushion LP 560X400 AE04PB A 560X460 AE04PC A 50mm Unlimited High 2kg 2 years Star Cushion HP 560X400 AE04P A 560X460 AE04PA A 100mm Unlimited Medium 1.36kg 2 years
Appendix A: VAP Prevention Bundle Identify and organize contact information for the members of your CUSP team. Your team may not have members in every category. Consider posting this list prominently, along with a photo of each champion, to build enthusiasm and team cohesion. Role Name & Title Phone & Email Address Senior Executive Partner (Vice President or above) ICU Director / Manager Team Leader Physician Champion Nurse Champion Respiratory Therapist Champion Physicians on team 1. 2. 3. 4. etc. 1. 2. 3. 4. etc. Nurses on team (List all) 1. 2. 3. 4. etc. 1. 2. 3. 4. etc. Respitatory Therapists on team (List all) 1. 2. 3. 4. etc 1. 2. 3. 4. etc Nurse Educator Hospital Patient Safety Officer or Quality Officer Content Specialist (e.g., Infectious Disease Physician; Infection Preventionist) 1. 2. 3. 4. etc. 1. 2. 3. 4. etc. Staff from Safety, Quality or Risk Management Office Other team members
Is this patient receiving DVT/PUD prophylaxis? DVT: TEDS/SCDs Hep q8 / q12 / gtt (protocol?) LMWH PUD: PPI H2B Can any meds be discontinued, converted to PO, adjusted? N/A D/C: PO: Renal: Liver: To Do: Tests / Procedures/ OR today N/A Consents needed/obtained line change Scheduled labs (Reassess need q12h) N/A AM lab needed CXR? Order for restraints? CMP BMP H8 Coags ABG Lactate Core 4 CXR Ordered Wed: Transferrin Iron Prealb 24h Consultations Y N Does pt meet criteria for mobility protocol? PT/OT/SLP consult Disposition Is the primary service up-to-date? Y N Has the family been updated? Social issues addressed (LT care, palliative care) Y N Family meeting today? Y N N/A
To replicate the success of the Michigan Keystone/John Hopkins project to reduce the mean CLABSI rate in 10 states to less than 1 per 1,000 catheter days by implementing CUSP in care hospital ICUs, non-ICU units, and pediatric units To improve safety culture in participating hospitals To disseminate CUSP educational modules to improve patient safety To partner with the CDC to support the measurement and timely feedback of CLABSI and other health care-acquired infection (HAI) data, and for SHAs to partner with organizations to address the elimination of HAIs in a coordinated fashion NATIONAL PROJECT TEAM CONTRIBUTIONS Technical program and content support Tools for measuring and monitoring CLASBI and safety culture in ICUs and other units Faculty for all conference calls and face-to-face meetings Assigned advisors from Johns Hopkins and Michigan Keystone All conference call expenses Dedicated Web site and continually updated resources (manuals and tools) BENEFITS TO PARTICIPATING HOSPITALS We believe that all hospitals will benefit from participating in the CUSP and CLABSI reduction program. Each participating hospital ICU and non-ICU unit will learn how to apply the CUSP program and CLABSI-reduction tools. Participation will include access to expert faculty and data collection and monitoring support throughout the state’s two-year participation. This program is a quality improvement, in-service education program not subject to IRB requirements. Specifically, each participating hospital ICU and non-ICU unit will receive: Detailed manuals on CUSP and CLABSI prevention Dedicated and continually updated Web site, CUSP and CLABSI reduction tools and training, including tools for multidisciplinary rounding, and use of daily goal sheets Ongoing support through two calls each month: one call devoted to educational content and one focused on Q&A and team coaching A total of 3 face-to-face educational conferences for measuring and monitoring CLABSI and safety culture in units Expert faculty for conference calls and educational conferences Even hospitals that have achieved goals in CLABSI reduction will benefit from learning and applying CUSP. Successful teams have experienced marked improvement in effective teamwork and patient safety culture. An additional benefit has been substantial reduction in average length of stay and improvements in patient management. Overview of the Five Elements of CUSP Educate staff on the science of safety Identify defects in care based
Reduces risk and liability, Demonstrates that hospital staff members consider patient perspective important, Shows teamwork among hospital staff, Improves patient and family care experiences, Reassures patients and families that they know what to do and how to do it, and Prevents postdischarge complications and avoidable readmissions. DO: Play the video. ASK: What components of the IDEAL discharge planning process were captured in this video? What else could the health care team have done to ensure the patient and family member were involved? Slide 19 SAY: Hospitals must also have strategies in place to engage patients and families if an adverse event occurs. Slide 20 SAY: There are three engagement strategies that a CUSP team should consider: Planning and design Everyday care 21
Oct 3 Ass 1 Due Spectacle: (Social) Media and Agency Reading: Debord, “Society of Spectacle” Keywords: Ideology, Othering, Intersectionality Ways of Seeing and Being Seen Oct 20 Ways of Seeing: Media and Representation “In societies where modern conditions of production prevail, all of life presents itself as an immense accumulation of spectacles. Everything that was directly lived has moved away into a representation.” Guy Debord Reading: Berger, Ways of Seeing 7-34 Horning, Rob. “Google Alert for the Soul.” The New Inquiry (12 April 2013): . Keywords: Representation, New Oct 17 Ways of Framing: Media and Interpellation Reading: Berger, Ways of Seeing 45-64 Examples of content analysis Keywords: Appropriation, Gender, Race Oct 31 Ways of Being: Media and Identity Reading: Turkle, Sherry. “Multiple Subjectivity and Virtual Community at the End of the Freudian Century” Sociological Inquiry 67.1 (1997): Hess, Amanda: “Why Women Aren’t Welcome on the Internet,” Pacific Standard. (January 6, 2014) Keywords: Identity, Interactivity New New modes Nov 7 Assign 2 due Convergence: New Technologies and Media Content “Memory is not an instrument for surveying the past but its theater. It is the medium of past experience, just as the earth is the medium in which dead cities lie buried. He who seeks to approach his own buried past must conduct himself like a man digging.” Walter Benjamin Reading: Grusin and Botler, “Indroduction: The Double Logic of Remediation” Adrienne LaFrance and Robinson Meyer, “The Eternal Return of Buzzfeed”: Emilie Bickerton, “Culture After Google”: Keywords: Convergence, Globalization, Ordinary Nov 14 Nanopolitics: New Technologies and Democracy Reading: “Nanopolotics” Michael Moore, “5 Reasons Why Trump Will Win” Keyword(s): Author, Infrastructure, Reflexivity Nov 21 Media Archaeology: New Technologies and Marginalization Reading: Jussi Parikka, “Zombie Media” https://jussiparikka.net/2012/09/05/zombie-media-in-leonardo/
• Land Trust willing to maintain beauty of area • Market area to entire state • Build/develop Custer County brand • Economic master plan • Develop affordable housing • Transportation – trolley – excursions to surrounding towns • Winter activities • Consistent hours for retail businesses • Senior services • Community Center Threats • Lack of Capital • Loss of water rights/drought • Limited tax/income base • Losing water to large front range cities • Marijuana growing • School system population continues to shrink • Failing to move towards a living wage for workers • Fire disaster • Landfill issues • Public safety issues – cell tower and no internet • No clinic • Lack of infrastructure improvements -8- Threats continued • Clinic closing • Uncontrolled growth • population • Infrastructure breakdown • Natural disasters • Lack of broadband expansion • Lack of dollars to implement projects • Utility keep getting higher • and alcohol • Over population • Loss of grocery store • National economic downturn
shall record the notice with the Floodplain Administrator; (ARM 36.15.204(2)(g)) The applicant shall maintain the artificial obstruction or use to comply with the conditions and specifications of the permit; The applicant shall allow the Floodplain Administrator to perform on site inspections at select intervals during construction or completion; The applicant shall provide periodic engineering oversight and/or interim reports during the construction period to be submitted to the Floodplain Administrator to confirm constructed elevations and other project elements; The applicant shall submit a compliance report including certifications where required and applicable including flood proofing, elevation, surface drainage, proper enclosure openings and materials to the Floodplain Administrator within 30 days of completion or other time as specified; The applicant shall submit an annual performance and maintenance report on bank stabilization or other projects utilizing maturing vegetative components to the Floodplain Administrator for a period of 5 years or a time specified in the permit; or The applicant shall submit evidence of a submittal of a FEMA Letter of Map Revision (LOMR) to FEMA and applicable fees within 6 months of project completion and proceed with due diligence for acceptance of the document and necessary supporting materials by FEMA. (44 CFR 65.3) SECTION 9. DEVELOPMENT REQUIREMENTS IN THE FLOODWAY USES REQUIRING PERMITS Artificial obstructions including alterations and substantial improvements specifically listed in Sections 9.3 to 9.15 may be allowed by permit within the Floodway, provided the General Requirements in Section 9.2 and the applicable requirements in Sections 9.3 to 9.15 are met. GENERAL REQUIREMENTS An application for a permit shall meet the following requirements: All projects shall be designed and constructed to ensure that they do not adversely affect the flood hazard on other properties and are reasonably safe from flooding; All projects assure that the carrying capacity of the Floodway is not reduced. All projects in the Floodway shall meet the following:
Employment History Academic appointments 2010 – present Assistant Professor of Pediatrics, Division of Critical Care, University of Maryland School of Medicine – Department of Pediatrics 2011 – present Assistant Professor of Pediatrics, Division of Education, University of Maryland School of Medicine – Department of Pediatrics Other appointments 2011 – present Assistant Residency Program Director – University of Maryland, Department of Pediatrics 2011 – 2013 Assistant Medical Director – Pediatric Intensive Care Unit – University of Maryland, Department of Pediatrics 2013 – present Medical Director – Pediatric Intensive Care Unit – University of Maryland, Department of Pediatrics Other employment 2007 – 2010 Pediatric Emergency Room Attending, Johns Hopkins Pediatric Emergency Department Professional Society Memberships: 1999 – present American Academy of Pediatrics, Member Section on Critical Care 2008 –2012 American Thoracic Society, Member 2008 – present Society of Critical Care Medicine, Member 2009 – 2013 Society for Diagnostic Errors in Medicine, Member Honors and Awards 1995-1999 Maryland State Police Scholarship Recipient 1998 Tau Beta Pi Engineering National Honor Society Member 1998 Golden Key National Honor Society 1999 Engineering School Student Service Annually awarded to the member of the senior who made the most outstanding contribution to the school 1999 Duke University School of Engineering Student Body President 2002 Alpha Omega Alpha Medical Honor Society Member (AOA) 2008 Resident Appreciation Award Presented each year by the Hopkins Pediatric Housestaff 2009 National Institutes of Health – Loan Repayment Program Recipient 2009 American Thoracic Society Fellow Travel Award Recipient 2010 Teaching attending of the month, October 2010 2011 PICU Nursing Friend of the Month
CONFIDENTIAL APPELLATE/TRIAL COURT INFORMATION CASE RECORDS FORM Additional page for additional children (if necessary) This Information Pertains to: Confidential Information References in Filing: (full name of adult) OR This information pertains to a minor with the initials of ____ and the full name of (full name of minor) And date of birth: ______________________ Social Security Number (SSN): Financial Account Number (FAN): Driver’s License Number (DLN): State of Issuance: State Identification Number (SID): Alternative Reference: SSN __ Alternative Reference: FAN __ Alternative Reference: DLN __ Alternative Reference: SID __ (full name of adult) OR This information pertains to a minor with the initials of _____ and the full name of (full name of minor) And date of birth ________________________ Social Security Number (SSN): Financial Account Number (FAN): Driver’s License Number (DLN): of Issuance: State Identification Number (SID): Alternative Reference: SSN __ Alternative Reference: FAN __ Alternative Reference: DLN __ Alternative Reference: SID __ THIS FORM IS CONFIDENTIAL
Police Force in recent years. Please contact the Scheme Administrator for further clarification if you are unsure – 01656 869366. Name Address Telephone Number / Email …………………………………. …………………………………. ………………………………… ………………………………… ………………………………… ………………………………… ………………………………… ………………………………... Name Address Telephone Number / Email ………………………………… ………….……………………… ………………………………… ………………………………… ………………………………… ………….……………………… . …..…………………………….. ………………………………… 11. Declaration I hereby declare that the information given in this application is true and accurate Signed: ………………………………………………… Date: ……………………….. Application forms should be returned to: South Wales Independent Custody Visiting Scheme Administrator, South Wales Police and Crime Commissioner, “Ty Morgannwg”, Police Headquarters, Bridgend, CF31 3SU For Office Use Only Acknowledgement sent Vetting Forms sent Vetting forms returned References Sent 1 2 Reference Returned 1 2 Invited to Information Day Invited to Interview Appointment Offered
____________________________________ DISTRICT COURT JUDGE Respectfully Submitted By: (Plaintiff’s Signature) (Defendant’s signature) (Plaintiff’s printed name) (Defendant’s printed name)
CONFIDENTIAL APPELLATE/TRIAL COURT INFORMATION CASE RECORDS FORM Additional page(s) attached. ________________ total pages are attached to this filing. I certify that this filing complies with the provisions of the Public Access Policy of the Unified Judicial System of Pennsylvania: Case Records of the Appellate and Courts that require filing confidential information and documents differently than non-confidential information and documents. _________________________________________ ___________________ Signature of Attorney or Unrepresented Party Date Name: ___________________________________ Attorney Number: (if applicable) ______________________ Address: _________________________________ Telephone: _______________________________________ _________________________________ Email: ___________________________________________ NOTE: Parties and attorney of record in a case will have access to this Confidential Information Form. Confidentiality of this information must be maintained. THIS FORM IS CONFIDENTIAL
Schedule for CUSTOM SEP Notice of Commencement Due 30 days after approval 1st Progress Report: Due 90 days after commencement 2nd Progress Report: Due 180 days after commencement 3rd Progress Report: Due 270 days after commencement End of Project: Due 365 days after commencement FINAL REPORT: Due 60 days completion Schedule for 90-day COMPLIANCE SEP Notice of Commencement 30-days after approval 1st Progress Report: 60-days commencement End of Project: 90-days commencement FINAL REPORT: Due 30 days after completion SPECIAL CONDITONS Reporting and Frequency (Be sure to identify the person responsible for reporting to the TCEQ.) I agree to the reporting schedule stated above. I will provide progress reports on a timely basis and will provide the required documentation as stated in the SEP Attachment A. Name of Person Responsible for reporting to TCEQ: Contact phone number: Email address: ____________________________________________ _____________________ Signature of Person Responsible for Reporting to TCEQ Date ENVIRONMENTAL BENEFIT Explain in as much detail as possible the expected environmental benefits of this project and quantify the environmental benefits to the extent practical. Even if the benefits seem obvious (e.g. reducing pollution), you still must clearly state how the implementation of the SEP project will result in measurable environmental benefits. For pollution prevention or reduction projects - Quantify the amount of each pollutant that is expected to be reduced beyond the level required for environmental compliance. For all other types of projects - Quantify the number of participants, programs offered, sites cleaned, types of contamination contained/removed, acres restored or affected, etc. Do you anticipate any financial return on the project? Y / N PREVIOUS COMMITMENT CERTIFICATION: NO SEPARATE REQUIREMENT OR PRIVATE COMMITMENTS
8 Remove inner gloves: Inspect gloves for visible contamination, cuts or tears before removing Take care to avoid touching the outside of the gloves with bare skin Dispose into designated waste container 9 Perform hand hygiene: Use alcohol-based hand rub (ABHR) or soap and water hands to dry completely 10 Remove N95 respirator: Grab bottom strap and lift over head Lean forward and grab top strap; gently lift over head and away from face Take care to not touch the front of the respirator Dispose into designated waste container 11 Perform hand hygiene: Use ABHR or soap and water Allow hands to dry completely 12 Verify doffing PPE procedure: Visually confirm sequence has been completed correctly and no contamination has occurred Note: TRAIN. (Trained); PRAC. (Practiced); PROF. (Proficient)
accessibility to decontamination facilities. As with any use of PPE, there are no standardized solutions, and proper selection and use is critical to protection. See the list below for some additional free resources that may be of interest: : Key to Address There are key areas that may not be part of an organization’s regular IPAC program that need to be considered specific to Ebola Virus Disease. Although the list that follows is not comprehensive, the items have been identified by experts that formed various Ebola Committees and need to be considered prior to donning and doffing PPE for EVD. People Assignment of care providers and environmental services personnel (all persons entering the contaminated environment must be trained) Workers must have received recent IPAC RPAP training/refresher training Include considerations for safety (heat stress, medically fit, hydration, slips and falls etc.) and methods of communicating with persons outside of the isolation room (e.g. whiteboard or monitor) Trained Observer Role must be clearly defined including: The PPE required for this role Whether the observer or buddy will be assisting with the doffing process (i.e. unzipping the coverall and removing it from the shoulder to reduce the risk of self contamination) or if they will be limited to observing and instructing the worker on doffing through the use of a checklist. PPE and Other Supplies PPE: Appropriate selection of PPE and donning/doffing sequencing all must meet the directives
you for your interest in our company. CelebriDucks is the original creator of the first ever collectible celebrity rubber ducks of the greatest icons of film, music, athletics, and history. We have produced CelebriDucks for the NBA, Major League Baseball, the NHL, NASCAR, NCAA Collegiate Mascots, and also people such as KISS, Elvis Presley, The Blues Brothers, The Wizard of Oz, Mr. T, Marilyn Monroe, Conan O’Brien, Betty Boop, and many others. To date we have sold millions of our while pioneering a whole new collectible. We are also considered the top custom duck manufacturer in the world. Our exclusive limited edition rubber duck collection will continually expand and change as new CelebriDuck rubber duckies are introduced while others are quietly retired to the pond with graceful dignity. Questions: What promotional product wins the award for the most KEPT product that is rarely ever thrown away? What promotional product immediately becomes part of a worldwide Collector's Series that has a HUGE following of serious collectors? What promotional product has been made in the likeness of Elvis, Michael Jackson, Wizard of Oz characters, The Gorton Fisherman, athletes, politicians and thousands of other characters for professional sports teams, universities, and Fortune 500 companies? What promotional product can be packaged in a beautiful custom designed gift box that can tell a unique story in full color on all panels and still show off the product? If you answered: CelebriDucks.... you are correct! Next time you have a client wanting something unique, collectible and kept forever....Think... what the duck? CelebriDucks!! Now a little more info about us: CelebriDucks has created an amazing brand which is sold and collected worldwide. Not only do we make some of the finest rubber ducks in the world, but we offer a degree of expertise in all areas of product development. This makes us a one stop shop for people looking to find the most unique and innovative
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TESDA-OP-AS-03-F02 Rev. No. 00-03/01/17 Monitoring Report of Customer Feedback Form Results Attached Agency: Period Covered: Feedback Box Location Public Assistance Counter- TESDA Main Admin. Bldg. No. Date Control Number Rater/ Contact Details Age Gender email address Office Visited Frontline Service Requested Action Provided Rating Format in the Citizen's Charter Citizens Comment Action Taken, if any VS S P
Technical Education and Skills Development Authority Transmittal Year ____ TRANSMITTAL OF DOCUMENTS, REPORTS AND ELECTRONIC MAILS(e-mail) Date TO: FROM: DATE DETAILS Signature over Printed Name of the Head of Office TESDA-OP-AS-03-F10 Rev. No. 00-03/01/17
TELF1 044-24985050 First telephone number TELF2 9090909090 Second telephone number TELFX 044-24985757 Fax Number Extend Sales Area in both cases Loop at E1KNVVM. Fofr Sales Org, Dist Channel, Division find all sales area in SugarCRM and extend in subpanel. MSGFN 005 : Replace: This message replaces previous messages Function VKORG 3000 Sales Organization VTWEG 01 Distribution Channel SPART 01 Division VERSG 1 Customer Statistics Group 1 Pricing procedure assigned to this customer KDGRP 01 Customer group AWAHR 100 : Sales order probability Order probability of the item INCO1 FOB Incoterms (Part 1) free on board Incoterms (Part 2) ANTLF 9 Maximum Number of Partial Deliveries Allowed Per Item LPRIO 00 Delivery Priority VSBED 01 Shipping Conditions IDOC Sample <DEBMAS07> <IDOC> <EDI_DC40>
TESDA-OP-AS-03-F02 Rev. No. 00-03/01/17 Monitoring Report of Customer Feedback Form Results Attached Agency: Period Covered: Feedback Box Location Public Assistance Counter- TESDA Main Admin. Bldg. No. Date Control Number Rater/ Contact Details Age Gender email address Office Visited Frontline Service Requested Action Provided Rating Format in the Citizen's Charter Citizens Comment Action Taken, if any VS S P
TESDA-OP-AS-03-F03 Rev. No. 00-03/01/17 CENTRAL OFFICE CCU CLIENT LOG FORM Period Covered Caller No. Transaction Code Time of Call Caller Location Caller Name Address Telephone number Specific Concern Type of Inquiry Action Provided Office Referred to Source of Information Time Call Ended TESDA-OP-AS-03-F04
Technical Education and Skills Development Authority (TESDA) Transmittal Year ____ TRANSMITTAL OF DOCUMENTS, REPORTS AND ELECTRONIC MAILS(e-mail) Date TO: FROM: DATE DETAILS Signature over Printed Name of the Head of Office TESDA-OP-AS-03-F10 Rev. No. 00-03/01/17
MATTERS WHICH MUST BE REFERRED TO THE CHIEF DIGITAL OFFICER Significant internal or external HIT issues Any emerging factors that could prevent the achievement of the HIT objectives Any emerging factors that could prevent budget achievement at year end Any matter that may affect the reputation of HIT or Auckland District Health Board AUTHORITIES FTE Direct Reports: Directorate Service Managers Budget Accountability (if applicable): $TBD Directorate Service Budget RELATIONSHIPS External Internal Committees/Groups Ministry of Health / NGITB healthAlliance Northern CIO Group NSA (Northern Support Agency) DHBs, PHOs and NGOs Vendors / Suppliers Agencies HIT Senior Leadership Clinical Leaders / Directors Performance Improvement Planning and Funding Human Resources Finance Product Owners and Sponsors Scrum Masters Clinical Reference Group National and Regional Committees / expert groups as required Project and Programme Steering Groups Quality Health and Safety PERSON SPECIFICATION Education & Qualifications Essential Desired Professional Tertiary qualification in Information Management, Health IT, health or equivalent experience Postgraduate qualification in Health Information Management, Health IT or Management Agile Project Management accreditation e.g. PMI-ACP (Agile Certified Professional) or equivalent Experience/Knowledge 10+ years’ experience in a senior leadership role managing teams of staff Strategic and whole of systems thinking capability Proven ability to manage effective relationships Experience with Centric solution delivery methods and approaches Experience managing organisational change Sound understanding of business processes in a large /
1 The learner will know about good customer service The learner must know: Assessment Requirements Evidence Location 1.a Examples of good practice in customer service Learner should give a minimum of three examples of good practice in customer service. The following assessment methods can be used in the assessment of this standard: tasks/questions and answers questions and answers discussion or pictorial information This list is not exhaustive and other appropriate assessment methods may be used. 1.b Reasons why good customer service is important for an organisation Learner should list a minimum of three reasons why good customer service is important for an organisation.
2 The learner will know about the possible consequences of poor customer service The learner must know: Assessment Requirements Evidence Location 2.a How poor customer service can affect customers, the organisation and staff Learner should state how poor customer service can affect: (a) customers (b) the organisation (c) staff The following assessment methods can be used in the assessment of this standard: and answers questions and answers discussion or pictorial information This list is not exhaustive and other appropriate assessment methods may be used. 2.b How to report a complaint made by a customer Learner should how to report a complaint made by a customer. 3 The learner will know about the possible consequences of poor customer service The learner must know: Assessment Requirements Evidence Location
4.a Ways of communicating with customers verbally Learner should Demonstrate ways of communicating with customers verbally The following assessment methods can be used in the assessment of this standard: and answers questions and answers discussion or pictorial information This list is not exhaustive and appropriate assessment methods may be used. 4.b Positive non-verbal communication Learner should give examples of positive communication 4.c How non-verbal communication can be used positively in a face-to-face situation Learner should show how non-verbal communication can be used positively in a face-to-face situation 5 The learner will know the importance of respect for the individual in giving good customer service The learner must know: Assessment Requirements Evidence Location
Telecommunications Company OVERVIEW A IT, (AWS). SQL The billing application team had already migrated Abend-AID Fault Analytics to AWS. Since iStrobe was running on an internally managed Windows server, they were mandated to migrate iStrobe to AWS if possible. They explored moving iStrobe to USS with Db2 on the mainframe but were told they could not use Db2 due to the cost involved. The iStrobe administrator explored moving iStrobe from Windows to z/Series Linux; however, he was shot down again due to the cost of the RDMBS license to do so. DB, supplied by Strobe, is not robust enough for their enterprise use of Strobe/iStrobe. With the CIO mandate, they had to explore options to move iStrobe to AWS. It was essential that they could keep this in service and adapt the environment to AWS if possible. The CIO wanted to cut infrastructure costs and move to a pay-as-we-use model by moving any internally managed servers to AWS in the cloud. Simultaneously, the CIO was tracking all servers still in use and keeping track, weekly, of efforts to move any server-based applications to AWS. The administrator for iStrobe and other Compuware tools, including Topaz, CES and Abend-AID Fault Analytics, contacted Compuware Product Manager Spencer Hallman. Spencer got Product Manager John Dannenberg and Customer Solutions representative Rick Webb involved. John and Spencer both agreed, as with Abend-AID Fault Analytics, iStrobe could be run via AWS. The administrator worked closely with Rick to migrate his current iStrobe internal Windows environment to a Windows environment on AWS. Rick was helpful in providing guidelines for the TLS 1.2-secured environment needed. There were testing challenges getting iStrobe profiles sent from Strobe users on the mainframe to iStrobe on AWS. Each user uses a batch job to send iStrobe profiles to the iStrobe server for the profile database.
Should we ever need to inform individuals about a data breach we will provide the following information: The nature of the breach – clearly and simply The contact details of the data protection officer or other senior contact who will be dealing with the breach A description of the likely consequences of the breach A description of the measures taken or proposed, to deal with the breach and any resulting effects to other relevant docs Marketing Department Data Audit Legitimate Interest Assessment (LIA) Information Security Policy Appendices Copy of New Privacy Policy Privacy Policy Able Canopies Ltd 9 -11 Faraday Close Gorse Lane Industrial Estate Clacton on Sea CO15 4TR Registered in England No.5391477 At Able Canopies, we are committed to protecting your privacy and information security. Please read this Privacy Policy carefully so that you are aware of the steps we take to protect your privacy, what information we collect, how we use it now or may use it in the future and what your rights are. Controllers of Information Any personal information provided here or gathered by our website is controlled by Able Canopies Ltd., at the address shown above. We aim to process customer data and information provided by prospects in a fair and transparent manner. This document explains why we collect data, what we collect and how we use it. If you are unsure about how we are handling your information or you think we could improve our approach to data privacy please contact us using the information above. What information do we collect? How do we use it?
CUSTOMER COMPLAINTS FORM If you require assistance with making a complaint, please contact or Student Services. Every effort will be made to ensure confidentiality, consistent with a full investigation of the issue. If you are submitting a complaint on behalf of someone else, please provide their name/contact details in Section 1B. We may contact the individual for permission to discuss the issue with you. SECTION 1A – Complainant Details Title: Miss / Mr / Mrs / Ms Other: Name: Contact Address: Tel Number: Email: Student ID (if applicable) Status (please tick) Student Parent or Guardian Staff Member of the Public Employer Organisation SECTION 1B – Details of person on whose behalf you are submitting complaint, if different to above Title: Miss / Mr / Mrs / Ms Other: Name: Contact Address: Tel Number: Student ID (if applicable) Status (please tick) Do you have their consent to raise this matter?: Y/N Student Parent or Guardian Staff Member of the Public Employer Organisation SECTION 2
Customer Details Process as (Please tick appropriate box) Create Amend Re-open X Payer Number Enter for Amendments or Re-open In Kind Direct Link A/c to Corporate Number 3010117 Office Andover In Kind Direct Charity Number* CH _ _ _ _ _ _ Charity commission* registration number Full Charity Name* Address Line 1* Address Line 2* Street* City/Town/County Postcode* Land Line Phone No. * Fax Main Buyer Full Name Main Buyer Telephone Position Main Email Address Bought Ledger Name Bought Ledger Tel. No. of White Collar Workers Is Account: Online? Estimated Annual Spend (VAT included) Online Set Up – Standard Super User VAT Exempt * (If Yes, please provide Certificate) Yes No X Email Company VAT Number * First Name and Surname* Is the Sold-to & Bill-to as above? Yes X Cost Centre: No (attach sold-to form) Default Sold-To Billing Details* Please ensure that the Customer’s Accounts Payable department can process consolidated billing. Consolidated bills must be paid and not held up for any queries. Credits will show on following months billing Single Billing (One bill per delivery): Day End Consolidated: Weekly Consolidated: Month End Consolidated: Customer Consolidated Billing Schedule: Payment Terms: 30 days from invoice date Alternatively, do you wish to order via purchase card? Credit Card Facility? Yes No
Customer Feedback Register (This is a sample of a customer feedback register which can be adopted or amended to suit the needs of your business) Date of Feedback Customer Name Which channel of communication was feedback left – e.g. Feedback form, phone, email, Trip Advisor etc. Positive or Negative Customer Comments Actions Taken and Resolutions Made File Closed Y/N
Process Steps @ customer care Report •branch addresses the • Client logs in then CCE notes it & segregate it Priority wise Record •Logged complaint is reverted to branch by CCE Complain •Resolution is reached & reverted back to Customer Care Resolve The client or his/her representative shall report to the Grievance Redressal Executive in case he/she has any enquiries or complaint. She has to disclose the following things to the grievances Redressal Executive. Based on Priority complains are logged in specified format. The grievance Redressal officers classify the complaint in the following categories/priority. [4]
Management controls Any documentation relating to the environmental commitment and environmental track record of the Promoter, and of the person ultimately responsible for the drainage if different. It should be relevant both to design and construction and to the use operation and maintenance of the areas drained and of the drainage system with respect to prevention of water pollution, eg: Company Environmental Policy Environmental Management System other relevant procedures or standards where the discharge is an existing one, details of any prosecutions, enforcement notices or cautions from any environmental regulator within the last 5 years relating to the discharge. Final Check List PLEASE ENSURE THE FOLLOWING INFORMATION IS COMPLETE BEFORE RETURNING THE DOCUMENTATION TO SCOTTISH CANALS. Document Notes Customer Check SC use only Appendix 1 Notification Form Ensure all sections are completed On any plans ensure easting and northing are used for grid reference to Ordinance Survey maps for location purposes. As a last resort use intersections of prominent roads. Appendix 2 Typical Cost Undertaking Is this completed on ‘Promoters’ company headed paper? Are all bracketed actions in the document complete? Promoter must sign the document Ensure the minimum undertaking, in section 3, is the greater of £5,000 or 5% of the works value up to the maximum stated.
Customer Satisfaction and Needs Assessment Market Studies Medical Supplies, Devices, and Services Steven J. Fuller InforMedix Marketing Research, Inc. Who Needs to Measure Customer Satisfaction? Since the early 1980’s, everyone in the medical industries has known how the challenge of cost reduction has revolutionized hospitals and alternate-site providers. What is new is the speed with which medical suppliers are forced to redesign products and services to meet customer requirements, as providers struggle to boost efficiency and while ensuring their quality of service. How can a manufacturer or service provider continue to meet the changing requirements and preferences of this complex customer base? By regularly measuring customer satisfaction and assessing needs using formalized market research. This article explains six key steps for designing and conducting a customer satisfaction investigation. It includes examples of survey questions and discussion topics, taken from actual surveys performed by InforMedix Marketing Research. The term “Customer Satisfaction covers a broad range of methods for measuring performance and finding ways to provide a better product, service, or delivery method. During the past few years, InforMedix Marketing Research has carried out studies with each of the following basic goals: To support continuous quality improvement programs with consistent and periodic measurements To monitor the level of customer satisfaction to look for early signs of change. To find product and service improvements to help medical professionals perform their jobs better. To measure sales force and distributor performance. To find opportunities for improving in-house customer support. To identify special customer groups which need enhanced or alternative types of products or services. The most basic customer satisfaction investigation is simply a formalized “scan” of the customer base to see how well a supplier is doing. Asking a large number of customers how they feel about products and services can give the vendor a wealth of information for planning new marketing strategies. More comprehensive customer satisfaction studies can be developed which ... show how to attract unserved customer groups, clarify the problems in weaker sales territories, show strengths and weaknesses in home-office support, and explain why a competitor is gaining ground with important customers. These broader investigations are often termed “needs assessment” studies, because they not only measure satisfaction (or lack of satisfaction) — they also offer clear direction as to what should be done to improve a company’s relationship with its customers.
PROGRAM OUTCOMES The Customer Satisfaction Survey explored the level of satisfaction with the program as well as identified the program characteristics clients found most helpful and least helpful. Clients were also asked how DBS could improve its services. These questions were asked in an open-ended format and later coded and grouped into major areas. Overall Satisfaction Client satisfaction with the DBS program is high. To gauge the overall level of satisfaction with the DBS program, former clients were asked if they would recommend DBS services to others. During 2013-14, nearly all the clients, 95 percent (333 of 349), said, “Yes”, they would recommend DBS services to others. This is consistent with previous years’ results. Clients were also asked to rate their overall satisfaction with the program. During 2013-14, 87 percent of the clients (306 of 352) were either “Satisfied” or “Very Satisfied with the program. Recommend DBS services to others 2013-14-95% (2012-95%) (2011-96%) (2010-96%) (2009–96%) (2008–94%) (2007–97%) (2006- 94%) (2005- 95%) (2004- 96%) (2003- 94%) (2002- 94%) Overall Satisfaction with the DBS services received 2013-14-87% (2012-87%) (2011- 86%) (2010-88%) (2009-– 86%) (2008–88%) (2007–91%) (2006- 86%) (2005- 89%) (2004- 90%) (2003- 86%) (This question was not asked in 2002) Why Recommend Services. Clients were asked to explain the reasons why they would or would not recommend DBS services to others. When asked why they would recommend DBS services, 23 percent
Table 9 – Satisfaction with Personal Estates Staff and their Skills – Protected Persons Agreement: Strongly Agree Agree Neither or Disagree Disagree Strongly Disagree Mean Score Do you agree Public Trustee Staff are reliable? N 9 51 14 8 1 % 11 61 17 10 1 3.71 Do you agree you can trust the advice staff give Customers? N 9 56 13 4 1 % 11 67 16 5 1 3.82 Do you agree staff are experienced in their work? N 9 54 15 4 1 % 11 65 18 5 1 3.80 Do you agree staff are professional in dealing with Customers? N 10 52 15 4 2 % 12 63 18 5 2 3.77 Do you agree staff are caring towards their Customer’s needs? N 11 50 13 8 1 % 13 60 16 10 1 3.75 Do you the costs of Personal Estates administration were explained to you? N 2 40 16 16 9 % 2 48 19 19 11 3.12 Do you agree that you understood the explanation of the costs of Personal Estates administration? N 1 40 21 14 8 % 1 48 24 17 10 3.14 MEAN TOTAL 3.59
Brief Job Description: Employer: Address: Based at: Job title: Salary: of employment (month/year): Reason for leaving: Brief Job Description: Employer: Address: Based at: Job title: Salary: Dates of employment (month/year): Reason for leaving: Brief Job Description: Employer: Address: Based at: Job title: Salary: Dates of employment (month/year): Reason for leaving: Brief Job Description:
Please continue on separate sheets if necessary Section 5 – Further details Are you applying for this post on secondment? YES / NO (Please circle) If YES, please ensure that your current line manager is aware of and endorses this application. From when are you available to take up this post? How did you become aware of this post? (please select from the list below) Section 6 – References Please provide names and contact details for 2 referees. References should be provided by previous employers, wherever possible. Relatives and partners are NOT acceptable as referees. Referees will not be contacted without your permission. We reserve the right to contact any of your previous employers. Referee 1 Name: Address: Email: Tel Number: How did you know him/her: Referee 2 Name: Address: Email: Tel Number: How did you know him/her: Section 7 – Disability Applications from people with disabilities, or those with health problems, who meet the essential criteria are welcome and will be given full consideration. Are you applying under the ‘two ticks’ symbol?
Person Specification – Conversion Coordinator Requirement Essential Desirable Assessment Education No specific education required Experience A, I Experience in responding to the wide-ranging needs of customers A, I, E Proven track record in delivering against challenging targets Excellent customer service skills Contact Centre experience A, I A, I A, I, E A, I Worked within educational establishment or directly with young people A,I Working within a complex delivery model A,I Ideally you would have previously worked in a position with a strong customer focus. A background in retail or sales, working with targets. A,I A,I, E Skills & Abilities Able to naturally build a rapport with customers of all types and gain their commitment A, I A, I Good written and verbal communication skills A, I, E Skills & Abilities A, I Confident user of IT, including Word, CRM A, I, E
Give clear instructions directing the customer to their site using the park map handout using a highlighter to direct them (this is a suggestion, you may have your own way or instructing such as physically showing the customer their site) When dealing with complaints or difficult customers staff will display appropriate empathetic behaviour, actively listening to the customer, providing a solution and asking the customer if the solution is satisfactory. If a satisfactory solution cannot be met the complaint must escalate up to the park manager Customers can visually access the following information in the reception area or a suitable prominent place and staff have the appropriate knowledge to answer any questions the customer may have: (add to list additional information that may be relevant to your park) Code of Conduct (after gaining accreditation) Business registration certificate Occupational Health and Safety Policy Reception or office hours of operation After hours contact system (if applicable) Emergency procedures Temporary Hazards advice Park rules and any relevant statutory requirements E-mail E-mail communication with customers should mirror the same professional and courteous procedure as displayed when conversing over the phone or face to face All communications to customers should begin with: (below are some suggestions, you may wish to add your own or utilise some of these) Dear (Mr, Mrs, Ms, Dr or appropriate salutation) if the communication is of a formal nature such as confirming a booking Hello (using the customer’s first name) if the communication is of less formal nature The body of the e-mail communication should be clear in its message and portray a professional and courteous tone ensuring grammar and spelling is correct All e-mails are to end with the approved signature block (you can insert the format and wording of the signature block here) Bookings, Refunds and Cancellations Bookings (the following are suggestions and ideas, please add the booking procedures relevant to your park)