Outcome 1: More effective and coordinated service delivery Outcome 2: Improved social, cultural and economic outcomes for the community Outcome 3: Collaborative decision making in place Outcome 4: Consumers have a voice in service development strategies Outcome 5: Consumers are able to make informed choices on services Objectives All initiatives are client- and community driven. Broad cultural representation of the community is engaged, in particular Indigenous and CaLD. SWMPF provides the structures and mechanisms to facilitate collaborative service interventions. Individuals and families with high needs who are using services from at least two providers receive an effective multi-agency service response that meets their identified needs All SWMPF initiatives are client- and community -driven. Broad cultural representation of the community is engaged, in particular Indigenous and CaLD. All stakeholders are provided with easily accessible information about the services and supports available in the region, together with existing and anticipated future demands. SWMPF provides the structures and mechanisms to facilitate collaborative to improve All SWMPF initiatives are client- and community-driven. Broad cultural representation of the community is engaged, in particular Indigenous and CaLD. Decision-makers are provided with the human services data required to inform their deliberations. provides the structures and mechanisms to facilitate collaborative All SWMPF initiatives are client- and community driven. Clients have the same influence on as the service providers. Broad cultural representation of clients are engaged, in particular Indigenous and CaLD. Clients are provided with easily accessible information about the services and supports available. Individuals and families with high who are using the services of at least two providers are actively involved in All SWMPF initiatives are client- and community driven. Broad cultural representation of clients are engaged, in particular Indigenous and CaLD. Clients are provided with easily accessible information about the services and supports available.
within the agreed timeframe. Service coordinators receive the necessary information and collaboration from service providers in the implementation of the service and support plans. All stakeholders are provided with easily accessible information about the services and supports available in the region, together with existing and anticipated future demands. . social, cultural and economic outcomes. The incidence of the identified key social issues presenting in the community ‘hotspot’ are reduced. identifying their service and support needs, and in developing their seamless service and support plan. Strategies/ actions Implementation of comprehensive client and community engagement models at all stages of the SWMPF project. Clients and community identify communication and engagement tools. Implementation of comprehensive client and community engagement models at all stages of the SWMPF project. Strengths-based focus, identification of community resources Implementation of comprehensive client and community engagement models at all stages of the SWMPF project Clients and community identify communication and engagement tools. Implementation of comprehensive client engagement models at all stages of the SWMPF project Clients identify communication and engagement tools. Implementation of comprehensive client engagement models at all stages of the SWMPF project Clients identify communication and engagement tools.
Training and supports are provided to build the capacity of community and client representatives to engage in the SWMPF, as required. Place-based collaborative approach is implemented in identified ‘hotspot’. and assets, as well as gaps in services and supports. Clients and community identify communication and engagement tools. Training and supports are provided to build the capacity of client and community representatives to engage in the SWMPF, as required. Implementation of collaborative approach to identified common social issue. Place-based collaborative approach is implemented in identified ‘hotspot’. Training and supports are provided to build the capacity of client and community representatives to engage in the SWMPF, as required. Place-based collaborative approach is implemented in identified ‘hotspot’. Training and supports are provided to build the capacity of client representatives to engage in the SWMPF, as required. Clients are actively involved in determining service needs and responses. Clients are actively involved in identifying services required as part of the place-based intervention. Training and supports are provided to build the capacity of client representatives to engage in the SWMPF, as required. Clients are actively involved in determining their service needs and responses. Clients are actively involved in identifying services required as part of the place-based intervention. Development of social planning tools, including directory of human services in the region. Indicators Number of opportunities provided for clients and community to engage in SWMPF and its different components Number of opportunities provided for clients and community to engage in SWMPF and its different components Number of opportunities provided for clients and community to engage in SWMPF and its different components Percentage of clients who report they are actively involved in developing their service interventions. Percentage of Indigenous and CALD clients who Percentage of clients who report they are aware of the different services and supports available.
Clients and community report they are engaged in the development and implementation of the SWMPF and its different components. Percentage of Indigenous and CALD individuals and families engaged in the SWMPF and its projects. Percentage of stakeholders who report the SWMPF structures and mechanisms facilitate coordinated service delivery. Increase in the number of individuals and families with high needs who use the services of two or more providers. All parties in the intervention report a high level of satisfaction with the collaboration and Clients and community report they are engaged in the development and implementation of the and its different components. Percentage of Indigenous and CALD individuals and families engaged in the SWMPF and its projects. Percentage of stakeholders who report they are provided with the information and data required to plan service interventions. Percentage of stakeholders who report the SWMPF structures and mechanisms facilitate problem-solving and decision-making. Percentage of individuals and families with high needs who use the services of two Clients and community report they are engaged in the development and implementation of the SWMPF and its different components. Percentage of Indigenous and CALD individuals and families engaged in the SWMPF and its projects. Percentage of stakeholders who report they are provided with the information and data required to plan service interventions. Percentage of stakeholders who report the SWMPF structures and mechanisms facilitate decision-making. Percentage of stakeholders who report satisfaction with the level of report they are actively involved in developing their service interventions. Percentage of Indigenous and CALD clients who report they are provided with the information they require to be able to make informed recommendations. Percentage of clients who report their views were fully considered in developing their service interventions. Percentage of Indigenous and CaLD clients who report their views were fully considered in developing their service interventions. Percentage of individuals and families with high needs who are using the services of at least two providers who report they are actively involved in Percentage of Indigenous and CALD clients who report they are aware of the different services and supports available. Percentage of individuals and families with high needs who are using services from at least two providers who report they are aware of the human services available in the region.
30 per cent improvement in 12 months in the identified common social issue. Measures Feedback forms, data collection, focus groups, online surveys, structured or interviews (as determined by all parties involved) Feedback forms, data collection, focus groups, online surveys, structured or interviews (as determined by all parties involved) Feedback data collection, focus groups, online surveys, structured or interviews (as determined by all parties involved) Feedback forms, data collection, focus groups, online surveys, structured or semi-structured interviews (as determined by all parties involved) Feedback data collection, focus groups, online surveys, structured or interviews (as determined by all parties involved)