Section B3.3 – Control of information Personal and Protected Information Clauses 46.1 to 46.3 apply only where the Provider deals with Personal Information for the purpose of conducting the Services under this Deed, and the terms ‘agency’, ‘APP Code’, ‘contracted service provider’, ‘organisation’, ‘sensitive information’ and ‘Australian Privacy Principle’ (APP) have the same meaning as they have in section 6 of the Privacy Act, and ‘subcontract’ and other grammatical forms of that word have the meaning given in section 95B(4) of the Privacy Act. The Provider acknowledges that it is a contracted service provider and agrees, in respect of the conduct of the Services this Deed: to use or disclose Personal Information, including sensitive information, obtained in the course of conducting the Services (‘relevant Personal Information’), only for the purposes of this Deed or where otherwise permitted under the Privacy Act; except this clause expressly requires the Provider to comply with an APP that applies only to an organisation, to carry out and discharge the obligations contained in the APPs as if it were an agency; not to do any act or engage in any practice that if done or engaged in by an agency, or where relevant, an organisation, would be a breach of an APP; to notify individuals whose Personal Information it holds, that: complaints about its acts or practices may be investigated by the Privacy Commissioner who has power to award compensation against the Provider in appropriate circumstances; and their Personal Information may be disclosed and passed on to the Department and to other persons in relation to providing the Services; unless expressly authorised or required under this Deed, not engage in any act or practice that would breach: APP 7 (direct marketing); APP 9 (adoption, use or disclosure of government related identifiers); or any registered APP code that is applicable to the Provider; to comply with any request under section 95C of the Privacy Act; to comply with any directions, Guidelines, determinations, rules or recommendations of the Privacy Commissioner to the extent that they are consistent with the requirements of this clause 46; not to transfer relevant Personal Information outside of Australia, or to allow parties outside Australia to have access to it, without the prior written approval of the Department; to its name being published in reports by the Privacy Commissioner; if the Provider suspends or terminates Personnel: to remove any access that the Personnel have to any relevant Personal Information;
What the Department can expect from Providers Respect Providers will: respect the Department’s role, experience and expertise treat participants, the Department, other providers, and industry stakeholders with courtesy and consideration respond to queries appropriately. Collaboration develop and maintain effective relationships with the Department, employers, other providers, and industry stakeholders work with the Department to resolve complaints, disputes or problems, using the following informal dispute resolution process in the first instance (except for matters that are excluded under the relevant deeds): The provider initially discusses any issues or problems directly with a contract or account manager. If the dispute, complaint or problem can’t be resolved, the provider requests that it be raised with the relevant state manager. If this process does not resolve the issue, the National Contract Manager will attempt to facilitate a resolution. Any dispute or problem that cannot be resolved through this informal resolution process will be managed through the formal procedures set out in the relevant deed. Integrity and accountability Providers will: maintain high standards of professional conduct recognise and act on the Government’s employment services policies implement programme changes in a timely way maintain effective governance and control frameworks to provide assurance of the quality of services and compliance with relevant act in accordance with the law and avoid any practice or activity which could bring employment services or the Department into disrepute manage feedback fairly, ethically and confidentially (subject to relevant deed provisions) make sure staff deliver accurate and consistent advice and information participants, employers, and other stakeholders actively identify and manage risks. Continuous Improvement Providers will: work to increase job outcomes for participants further develop service strategies that increase job outcomes for Indigenous participants develop tailored and effective services that meet employers’ needs regularly review performance and work to address performance management issues encourage and foster innovative approaches and better practice support efforts to streamline activities without compromising the integrity of employment services maintain and strengthen the capability of staff.
Item 6 Time to Work Employment Service (clause 24, Annexure 1) 6.1 6.2 All Prisons (clause 24.1, Annexure 1) 6.3 Prison (clause 24.1, Annexure 1) 6.4 Service Date (clause 24.1, Annexure 1) 6.5 Estimated number of Eligible Prisoners (clause 19.2) Item 7 Group Respondents members (clause 55.1(b), Annexure 1) Name Address ABN Item 8 Subcontractors approved at the Deed Commencement Date (clause 59.2, Annexure 1) Name Address ABN and Conditions