Detection Detection strategies used by the DSS are designed to identify practices that impact on the integrity of employment programs. Risk are identified / detected through: Desktop data analysis, data mining and actuarial modelling On-line verification with Centrelink data Complaints and feedback received from participants and/or DES provider staff Industry intelligence Information sourced by account managers and contract managers, including from site visits. As part of DSS’s prevention and detection strategies DSS may also make direct contact with employers, participants and other relevant parties to verify evidence provided by the DES provider. Each provider is assigned a risk level (which is periodically reviewed) – the compliance model below includes the risk level continuum which is applied to providers: Figure 3: Employment services compliance model (Source: Employment Services Compliance and Assurance Framework v1.0, p. 5) This risk differentiation approach will determine the frequency and intensity of scrutiny which is applied to each provider and/or site. All DES providers are scanned using a variety of ‘risk filters’ to detect matters of concern.
Example action plan: Performance Improvement Plan PERFORMANCE IMPROVEMENT PLAN KPI 3 - QUALITY Current State: Improvement Goals (SMART – Specific, Measurable, Achievable, Realistic, Time-bound) Strategies (actions to achieve Indicators (measures of improvement) Responsibility Timeframe (implement – review – report) What goals have been identified to address the issues? What will be done to achieve the identified goals? How will progress towards the goal be measured? Who is primarily responsible for this action? What is the timeframe for action and review? Increase star ratings and percentile rankings Regularly monitor KPI results Regularly review and adjust other strategies (including timeframes) as required in response to KPI results Upwards trend in KPI results Reports – DES KPI Measures – Outcomes Rates Health check report DES Manager (Action Lead) DES Team Leader Strategies implemented by (DATE) Indicators to be reviewed by Action Lead (FREQUENCY) Improvement to be reported by (DATE) Figure 17: Action plan example and template An example improvement goal is provided in the table above, other useful examples of improvement goals that may be relevant include: Improve efficiency in recording employment anchors Improve diary usage Improve identification and recording of services and training strategy to help participants find and keep employment Review current suspended participants Increase marketing competency and activity Increase range of referral and placement strategies used
Employment Services Assessments Job Seeker Classification Instrument (JSCI) Job in Jeopardy Assistance Permanent Address Disability Management Service - Special Class Clients Disability Management Service Participants Not Receiving Income Support Section 23 Recovery of Disability Management Service Department of Human Services Contacts Transfers Employment Programmes Wage Connect Local Connections to Work Move 2 Work New Enterprise Incentive Scheme Concurrency with Disability Employment Services Harvest Labour Services Employment Assistance Employment Pathway Plan Notification Service Fees Period of Service Skills Development Australian Apprenticeships Access Programme Work Experience Activities for Disability Employment Services Incident Management and Reporting for Work Experience Activities for Disability Employment Services Risk Assessment for Disability Employment Services Work Experience Activities Skills for Education and Employment Programme (SEE) National Training Entitlement National Workforce Development Fund Investing in Experience Skills Recognition and Training Post Placement Support Job Placement and Job Placement Fee Documentary Evidence for Claims Payment Outcomes Wage Subsidy Criminal Records Checks Ongoing Support Ongoing Support Assessment Ongoing Support Work Based Personal Assistance Employment Pathway Plan Servicing Milestones and Exits Program Review Employment Pathway Plan Program Summary Outcomes
A full-time course > 12 months is approved by Centrelink. Providers approve courses < 12 months only if a legitimate QEC for the cohort. All Payments Under 22 (or ATSI) with No Year 12 8 15 30 Completes one semester of a single qualification course of two or more semesters in duration on a part-time during which the participant remains in employment and: Works an average of 8 hours per week over the semester or satisfies the requirement for a pathway outcome (whichever is greater based on benchmark) n/a 22 + n/a n/a Completes one semester of a single qualification course of two or more semesters in duration that meets the requirements for a Qualifying Education Course 15 – 21 with Year 12 n/a n/a Completes one semester of a single qualification course of two or more semesters in duration that meets the requirements for a Qualifying Education Course Under 22 (or ATSI) with No Year 12 n/a Completes one semester of a single qualification course of two or more semesters in duration that meets the requirements of a Qualifying Education Course (QEC) n/a Principle Carer Parent n/a Completes one semester of a single qualification course of two or more semesters in duration on a part-time basis (min. 30 hours a fortnight) and meets requirements of a QEC for a PCP n/a Principle Carer Parent (PCP) 15 Completes one semester of a single qualification course of two or more semesters in duration on a part-time basis that meets the requirements of a QEC for a PCP during which the participant remains in employment and: Works an average of 20 hours and studies 10 hours each fortnight of the semester n/a
Appendix 6: Performance Improvement Plan template PERFORMANCE IMPROVEMENT PLAN KPI: Current State: Improvement Goals (SMART – Specific, Measurable, Achievable, Realistic, Time-bound) Strategies (actions to achieve goals) Indicators (measures of improvement) Responsibility Timeframe (implement – review – report) What have been identified to address the issues? What will be done to achieve the identified goals? How will progress towards the goal be measured? Who is primarily responsible for this action? What is the timeframe for action and review?