Honour the Treaty of Waitangi / Te Tīrīti O Waitangi - Tangata Whenua and Tangata Tīrīti work together to protect our respective rights and uphold our responsibilities to realise common and distinctive aspirations for increasing and improving fair and active participation. Plan and prepare carefully - Through adequate and inclusive planning, ensure that engagement serves both a clearly defined purpose and the of the participants. Engagement policy An ‘engagement policy’ is the standard you apply when engaging. It defines the principles and rules of engagement for you and your stakeholders. It also provides a basis for your engagement strategy and ensures your project mandate and engagement principles are endorsed and implemented. See the guidance on . Also see the . Use the statements below to describe your engagement policy at a high level. Online engagement will be used to support delivery of the [project name] stakeholder engagement and communications strategy. Feedback will be gathered through [eg website/ social media/ email address]. Feedback will be recorded, analysed and reported progressively to the project team by [name of person or group responsible]. Feedback will be published according to the moderation policy by [name of person or group responsible] on [eg website/ social media] within [timeframe] after being received. Engagement will be [reactive and / or proactive] with content used both planned and responsive. Analytics, interactions and key will be monitored [daily/weekly] by [name of person or group responsible] and reported to the project team [daily/weekly]. [Name of person or group responsible] will be empowered to manage community and online channels in real-time on behalf of [project name] within the terms of the agreed issues escalation policy. The [organisation or project name] moderation policy will be published on [eg website/ social media] (and is attached to this strategy). Key messages Consider what key messages are needed for your engagement strategy. You might want to think about: the project – what is your story? Organisations team and role – personalize Current understanding of the problem, project rationalization Role of engagement and community in the project What the outcomes of the project will be
Spamming or spam (Not canned meat) Here's the definition from Wikipedia: Spam is most often considered to be electronic junk mail or junk newsgroup postings. Some people define spam even more generally as any unsolicited email. It can also be one person or group posting the same or similar messages again and again with the intention of taking over the forum, drowning out the other voices. Make sure this is covered in the and conditions. Keep up moderating late at night and in early hours of morning when spammers most often hit. Block the sender from posting and explain why and what has been done to both the original user and the community.
Trolling or troll (not a cast member of Lord of the Rings) A troll is a person who sows discord on the Internet by starting arguments or upsetting people by posting inflammatory, , or messages in an online community. Usually with the deliberate intent of provoking readers into an response or of otherwise disrupting normal discussion. Media attention in recent years has equated trolling with Make sure this is covered in the Terms and Conditions. Remove troll posts quickly, give the participant the opportunity to repost more appropriately and warn the poster of your policy (three strikes is a common standard) Follow this link to see the Example conditions of use statement [Organisation's name] reserves the to remove contributions and followers on its discussion forum (social media pages) that break the rules stated below. Messages and images on this discussion forum must always be polite, appropriate and relevant. Users of this discussion forum must never: swear post messages or images that are unlawful, libellous, harassing, defamatory, abusive, threatening, harmful, obscene, profane, sexually oriented or racially offensive post photos or videos of people without prior consent post protected content copied from elsewhere post the same message, or very similar messages, more than once ('spamming') publicise personal information or contact details advertise products or services impersonate someone else
Introduction Online engagement lends itself very well to use of questionnaires – they can be a straightforward tool for the participant to respond to your engagement and most participants how to respond to a questionnaire. More good news is that online capture of participants' feedback can be more cost effective in the reporting stage. Before exploring questionnaires however we might consider why. A reasonable question for you to ask: Is a questionnaire really going to engage our stakeholders? If the answer is maybe then going back to the section of this guidance and looking at the appropriate level of engagement and matching tools might be useful before going any further. But if a questionnaire is the way to go– then let's get started. It's vital to design for online use – just transferring your paper-based questionnaire to a PDF or an online form doesn't always work because people interact differently with a screen than with paper. And it's important to consider are we asking the right questions. For example, those that: enable people to express their opinions, concerns and expectations capture information to help decision makers make informed decisions. Be wary of leading questions. People may not want to respond to a questionnaire that seems to force them down a path they don't want to follow. Something that's worth remembering: there are differences in questionnaires developed for research purposes and those developed for consultation purposes. One basic difference is that people who are affected by a proposal or a project will want room to provide their opinion and may not wish to answer all your questions.