and 999 in their responses to mental health enquiries 2.3 Signposting to information and support for carers, service users, the public and other professionals (including on line guidance for patients and carers regarding what to do in a crisis) CCGs, Public Health and Adult Services ERYC, HCC HFT Q3 Information easily available Comms & engagement plan Connect to Support in HFT / CCG websites need development 2.4 Review level of support offered to residential homes by Intensive Home Treatment Team before and during management of crisis situations (Dementia) HFT / ERYC / CCG East Riding only Q3 and agreed criteria Revised models of care have been considered previously but project needs to acquire impetus 2.5 Review suitability of adopting Herbert Protocol (which enables care home staff to register people to help the police find them more quickly if they go missing) Humberside Police /ERYC /HCC Q1 decision Q2 implement Decision to adopt or not HP adopted and currently being rolled out across Humberside Police area 2.6 Ensure relevant assessment and risk/relapse documentation includes views of carers involved where appropriate and recognises the value of engaging them HFT Q4 2014/15 Agreed documentation Complete Current documentation invites carer views 2.7 Identify opportunities to prevent admissions and facilitate earlier discharge by identifying any gaps in accommodation provision which contributed to admission or delayed discharge reviewing models of Crisis House provision and develop business case if it is identified that this would reduce demand on inpatient services and A+E CCG / HFT / Councils Q3 Review considered by CCC action group and SRG Brief snapshot audit of reasons for delayed discharges undertaken – 6% could have been discharged earlier if suitable accommodation available. HCC currently have a tender out for short term housing
4.1 Develop multi-agency protocol to clarify roles and expectations of each agency based on revised MHA Code of Practice, including Agreed service standards Ensure access to advocacy Support for maintaining contact with families Service standards to be age appropriate Compliance with MCA Acknowledgement of Greenlight Toolkit principles for people with a LD and MH issues Humber-wide HFT Q3 Agreed protocol Sept 15. Draft Protocol developed by subgroup. Currently out to consultation with range of providers until end Oct. Where it is identified that the agreed standards are not currently achievable this will lead to new MHCCC actions 4.2 Implement actions required as AIMS accreditation of Crisis Home Treatment service and inpatient units HFT Q4 2014/15 IP units AIMS accredited CRHT HTAS accredited Complete 4.3 Seek and evaluate service user and carer views of current services All ongoing One piece of work exploring young people experience of crisis. HFT use F+F test. Work underway to gain views of patients attending A+E 4.4 Service user / carer engagement to support planning: seek support through Mind / Rethink CCG ongoing Feedback from engagement Initial work done gathering views of younger people in crisis 5. RECOVERY AND STAYING WELL / PREVENTING FUTURE CRISES Key Outcome: I am given information about, and referrals to, services that will support my process of recovery and help me to stay well.