Parent Line 13 22 89 Poisons Information Line 13 11 26 Children’s Hospital 9345 5522 SANE Helpline 1800 187 263 Suicide Helpline - Crisis Support Services 1300 651 251 Sunshine Hospital 8345 1333 Western Hospital - Footscray 8345 6666 Women’s Domestic Crisis Service 1800 015 188 Getting the Care You Need AGED AND DISABILITY CARE ISIS PRIMARY CARE 1, 399 Melton Highway, Taylors Lakes 3038 T: 9449 6900 W: isispc.com.au Home Care Packages (Community Direct Care) Level 2 & 3, Linkage Support Packages of funding and case management to younger people with a disability and older frail clients who need assistance to remain living in the community. - Sunshine Hospital 176 Furlong Road, St Albans, 3021 T: 8345 1246 W: westernhealth.org.au/Services/ACAS Provide comprehensive assessments of the overall care of frail older people, taking into consideration the restorative, physical, medical, psychological, cultural and social dimensions of their needs and assist them to gain access to the most appropriate care services. ANNECTO 81 Cowper Street, Footscray 3011 T: 9687 7066 Emergency After Hours Response Service (EARS) - 1800 727 280 AGED CARE
MELTON CARERS AND HILLSIDE CARERS SUPPORT GROUP City of Melton Community Care and Inclusion 5 McKenzie Street, Melton 3337 T: 9747 7200 W: melton.vic.gov.au Support groups providing information for carers, speakers, social opportunities and outings. MELTON COMMUNITY SAFETY REGISTER Melton Police Station, 243 Station Road, Melton 3337 T: 9747 7909 Register established to promote more confident and secure living among older people. Volunteers contact registered members on a monthly basis to monitor safety and make referrals to relevant supports if required. MENTAL ILLNESS FELLOWSHIP OF VICTORIA 276 Heidelberg Road, Fairfield 3078 T: 8486 4200 E: enquiries@mifellowship.org W: mifellowship.org Assists people with a mental illness and their families and friends to improve well being, providing information and promoting campaigns to end the stigma of mental illness. MIGRANT RESOURCE CENTRE - NORTH WEST 45 Main Road, West, St Albans 3021 T: 9367 6044 E: mrcnw@northwest.org.au W: mrcnorthwest.org.au Settlement assistance, resources and aged and disability services for migrants and refugees. MYTIME @ TWEDDLE 53 Adelaide Street, Footscray 3011 T: 9689 1577 E: tweddle@tweddle.org.au W: mytime.net.au MyTime groups provide support for mothers, fathers, grandparents and carers of a with a disability or chronic medical condition. MyTime provides a place to socialise, to discuss, to get information, and to support and be supported by other carers. 6 groups across western area. PALLIATIVE CARE VICTORIA Level 2, 182 Victoria Parade, East Melbourne 3002 T: 9662 9644 E: info@pallcarevic.asn.au W: pallcarevic.asn.au Education, referral and information services for the general community, organisations, consumers and their families. PARKINSON’S VICTORIA KOROROIT PARKINSON’S SUPPORT GROUP Postal address: PO Box 2606, Cheltenham 3192 Free call: 1800 644 189 T: 9581 8700 E: info@parkinsons-vic.org.au W: parkinsonsvic.org.au Provided information and mutual support to people with Parkinson’s and families wo live in Melton and surrounding area. SUMMER FOUNDATION PO Box 208, Blackburn 3130 T: 9894 7006
Recreation and Leisure ACCESS FOR ALL ABILITIES (AAA) First Point of Call Service T: 1 800 222 842 E: request@aaavic.org.au W: aaavic.org.au Service connects people in Melbourne with a disability to sports and recreation opportunities. ADULTS RECREATION PROGRAM Planned Activity Groups (PAG) Melton City Council Community Care and Inclusion 5 McKenzie Street, Melton 3337 T: 9747 7332 E: communitycare@melton.vic.gov.au W: melton.vic.gov.au Program provides day outings, recreation opportunities and leisure activities once a month for people with a disability. ARTS ACCESS 222 Bank Street, South Melbourne 3205 T: 9699 8299 E: info@artsaccess.com.au W: artsaccess.com.au Provides people with a disability with opportunities to access the arts and experience cultural activities. BLIND SPORTS RECREATION VICTORIA 454 Glenferrie Road, Kooyong 3144 T: 9822 8876 E: info@blindsports.org.au W: blindsports.org.au Coodinates the ‘Walking with Willpower’ program in Melton by matching adults with low or no vision with a friendly volunteer to share the benefits of a weekly walk/other recreational pursuit. BUSYFEET - ROTARY OF MELTON VALLEY T: 0401 031 917 E: BusyFeetMelton@hotmail.com W: rotaryclubofmetonvalley.org.au A dance activity for children with a disabilities aged 6-16 years, with one on one volunteer support and qualified teachers. Weekly group classes with a quites place for parents and carers to chat over coffee or read a book. CAROLINE SPRINGS LEISURE CENTRE 9-19 The Parade, Caroline Springs 3023 T: 9747 5327 E: csu@melton.vic.gov.au W: melton.vic.gov.au Provides a range of indoor activities, including high ball sports and health and wellness programs. CAROLINE SPRINGS SENIORS GROUP Springside Pavillion 20 Becca Way, Caroline Springs 3023 T: 9382 7047 E: carolinespringsseniorsgroup@gmail.com Provides local seniors with a place to socialise, share and lean. Operate ever Thursday from 10.30am CHAIR BASED EXERCISE Melton City Council Melton Seniors CLUB
INVESTIGATION SCHEME Department of Health and Ageing Investigation Scheme Aged Care Complaints GPO Box 9848, Melbourne 3001 T: 1800 550 552 W: agecarecomplaints.govspace.gov.au A free service which investigates concerns about any aspect of an Australian Government subsidised Aged Care service that should be provided to people receiving care. DISABILITY ADVOCACY RESOURCE UNIT (DARU) 8, 128 Exhibition Street, Melbourne 3000 T: (03) 9639 5807 E: admin@daru.org.au W: daru.org.au DARU is a statewide service established to resource the disability advocacy sector in Victoria. DISABILITY COMMISSIONER Level 30, 570 Bourke Street, Melbourne 3000 T: 1800 677 342 E: complaints@odsc.vic.gov.au W: odsc.vic.gov.au Disability Services Commissioner is an independent voice promoting rights and resolving complaints about disability services. HEALTH SERVICES COMMISSIONER 30th Floor, 570 Bourke Street, Melbourne 3000 T: 1300 582 113 E: hsc@health.vic.gov.au W: health.vic.gov.au Independent Health Services Ombudsman, with a focus on conciliation in resolving complaints between patients and providers and improving health services. MENTAL HEALTH COMMISSIONER Level 26, 570 Bourke Street, Melbourne 3000 T: 1 800 246 054 E: help@mhcc.vic.gov.au W: mhcc.vic.gov.au The Mental Health Complaints Commissioner is independent of government and the Department of Health and Human Services VICTORIAN OMBUDSMAN 1, North Tower, 459 Collins Street, Melbourne 3000 T: 9613 6222 E: ombudsman@ombudsman.vic.gov.au W: ombudsman.vic.gov.au Investigates administrative actions by Victorian Government departments, public statutory bodies, or any member of staff of a municipal Council.