level of banks technologies 66.2 of banks technologies .8.8 of ATM charges 47.8 level of ATM charges 16.4 level of bank charges 73.5 level of bank charges 14.7 level of internet banking facilities 41.4 level of internet banking facilities 15.7 location of the banks 81.4 location of the banks 12.9 Variety of the service rendered 37.7 Variety of the service rendered 10.1 of employee's competence 30 level of employee's competence 14.3 Quality of the service rendered 75.4 Quality of the service rendered 4.3 Market strategies of the bank 79.7 Market strategies of the bank 7.2 Variables % Variables % NOT APPLIED level of Interest rate 20.3 level of Interest rate 8.7 level of banks technologies 10.3 level of banks technologies 14.7 level of ATM charges 10.4 level of ATM charges 25.4 level of bank charges 2.9 level of bank charges 8.8 level of internet banking facilities 10 level of internet banking facilities 32.9 location of the banks 1.4 location of the banks 4.3 Variety of the service rendered 26.1 Variety of the service rendered 26.1 level of employee's competence 11.4 level of employee's competence 44.3 Quality of the service rendered 13 Quality of the service rendered 7.2 Market startegie of the bank 2.9 Market startegie of the bank 10.1 (Source: Field Data) The level of internet banking facilities is applied but not effective probably due to the fact that, most of the bank customers in Tanzania tends to deposit their money through front desk (counter) rather than electronic transfer where through ATM deposit it is much riskier even the bank officers do not advice their customers to do so and most of the electronic deposit are done internationally and not locally such as
Vogler R, Dale W, and Adams . (1997). Old and New Paradigms in Development Finance. Saving and Development 4 , 50-56. APPENDICES APPENDIX I: Questionnaire Introduction Dear Sir/ Madam; This questionnaire is a guide on research of “Assessing factors influencing deposit mobilization in commercial banks in Tanzania”. You are humbly asked to spend a few minutes of your valuable time to respond to questions provided in this questionnaire. You are hereby informed that the information provided will be treated
Level of banks technology Level of ATM charges Level of bank charges Level of internet banking facilities Location of the bank Varieties of the service rendered of employees competence Quality of the service rendered Marketing strategies of the bank Very important Important Not important Not important at all Highly applicable Applicable Not applicable Not applicable at all Highly effective Effective Not effective Not effective at all Source: Field Data APPENDIX II: Frequency Table 1: Respondents Sex Frequency Percent Percent Cumulative Percent Valid Male 47 65.3 65.3 65.3 Female 25 34.7 34.7 100.0 Total 72 100.0 100.0 Source: Data
Table 2: Respondent's Education Frequency Percent Percent Cumulative Percent Valid Secondary 1 1.4 1.4 1.4 Diploma 3 4.2 4.2 5.6 Advance diploma 42 58.3 58.3 63.9 Degree and higher education 26 36.1 36.1 100.0 Total 72 100.0 100.0 Source: Field Data Table 3: Respondent's Experience Frequency Percent Valid Percent Cumulative Percent Valid Less than 1 year 10 13.9 13.9 13.9 More than 1 to 3 years 19 26.4 26.4 40.3 More than 3 to 5 years 28 38.9 38.9 79.2 More than 5 years 15 20.8 20.8 100.0 Total 72 100.0 100.0 Source: Data Table 4: The Extent to Which Level of Interest Rate is Essential by the Bank to Mobilize Deposit
Table 10: The Extent to Which Market Strategies Is Applied By the Bank to Mobilize Deposit Frequency Percent Valid Percent Cumulative Percent Highly applicable 30 41.7 43.5 43.5 Applicable 30 41.7 43.5 87.0 Not applicable 4 5.6 5.8 92.8 Not applicable at all 5 6.9 7.2 100.0 Total 69 95.8 100.0 Missing System 3 4.2 Total 72 100.0 Source: Field Data APPENDIX IV: Table 11: The Extent to Which Level of Interest Rate Is Effectively Used By the Bank to Mobilize Deposit Frequency Percent Valid Percent Cumulative Percent Valid Highly effective 28 38.9 40.0 40.0 Effective 29 40.3 41.4 81.4 Not effective 6 8.3 8.6 90.0 Not effective at all 7 9.7 10.0 100.0 70 97.2 100.0 Missing System 2 2.8 Total 72 100.0
Table 15: The Extent to Which Level of Internet Bank Facilities Is Effective Used By the Bank to Mobilize Deposit Frequency Percent Valid Percent Cumulative Percent Valid Highly effective 17 23.6 24.3 24.3 Effective 19 26.4 27.1 51.4 Not effective 23 31.9 32.9 84.3 Not effective at all 11 15.3 15.7 100.0 70 97.2 100.0 Missing System 2 2.8 Total 72 100.0 Source: Data Table 17: The Extent to Which Location of the Bank/Branch Is Effective Used By the Bank to Mobilize Deposit Frequency Percent Valid Percent Cumulative Percent Valid Highly effective 43 59.7 61.4 61.4 Effective 15 20.8 21.4 82.9 Not effective 12 16.7 17.1 100.0 70 97.2 100.0
Source: Field Data 21: The Extent to Which Market Strategies Is Effectively Used By the Bank to Mobilize Deposit Frequency Percent Valid Percent Cumulative Percent Valid Highly effective 35 48.6 50.0 50.0 Effective 23 31.9 32.9 82.9 Not effective 5 6.9 7.1 90.0 Not effective at all 7 9.7 10.0 100.0 Total 70 97.2 100.0 Missing System 2 2.8 Total 72 100.0 Source: Field Data