appropriately & efficiently Ongoing Support contractors through national changes to the sector Important updates through bulletin Contractor Engagement Personal Support Monitor for latest national updates e.g. from PSNC, NPA etc & communicate with contractors SY wide contractor event planned 3rd March Identify clusters of contractors for individual members to contact prior to each CPS meeting to listen to and feedback at the meeting Ongoing 3rd March 2016 9th Feb 2016 Claire, David, Susie Claire, Susie All members Support contractors with delivery of locally commissioned services & contractual framework Support local training events Contractor visits Respond to Contractor feedback Bulletin/flyers Arrange contractor visits Response to email & telephone queries Develop contractor survey to conduct annually. Analyse Ongoing ASAP Ongoing Sept 2016 Susie Claire, Susie Claire, Claire, Susie
Support PMCF project results to inform future strategy & workplan. ? Survey monkey Regular attendance at PMCF meetings ongoing Claire, David Raise the profile and value of community pharmacy to the public, patients/service users and their representative bodies, MPs, Councillors & HWB. Attendance at public events Contact with patient forums & health watch Presentations to patient forums MPs Councillors Identify key events to attend at each committee meeting Identify key contacts & arrange initial meeting Identify opportunities/events to present at Make contact with local MPs Arrange pharmacy visit CT met with 2 councillors in Jan 2016 – follow up & maintain comms Ongoing End of Feb 2016 Ongoing End feb 2016 ongoing All members Claire All members Claire??individual members Claire, David
HWB Media/radio DR & CT showed support at council budget setting meetings CT met interim Director of Public Health – arrange meeting with new director once in post Attend next HWB meeting Hallam FM Ravi on the Radio Improve use of social media: Twitter Facebook March 2016 9th Feb 2016 Ongoing?? Ongoing Claire All members Ravi David + Adam Greg Maintain and improve communication with commissioners Attend commissioner meetings/events Regular email/telephone contact Regular meetings with CCG Adhoc engagement with NHSE Area Team Ongoing Ongoing Claire, David, Susie
Improve communication with other health care professionals and their representative groups LMC Primary Care Sheffield LOC LDC Secondary Care Meeting arranged Arrange meeting Make contact Open invitation to attend meetings Build relationships with hospital pharmacists & technicians Potential use of PharmOutcomes to communicate discharge information to pharmacies – follow up March 2016 End of Feb 2016 April 2016 April 2016 Ongoing Feb 2016 Claire/David Adam Key Area: Development & Delivery Aims: Objectives/actions: Action Required: Required by: Lead Member: Date of Review & Review Comments: Ensure that community pharmacies delivering high Support local training events by commissioners Bulletin/flyers Ongoing Ongoing Susie Susie
quality patient care & services are supported to continue to deliver high quality care & those that are struggling are supported to improve standards Put on contractor training events Contractor visits Provide support to contractors in general & provide support on specific issues Organise training when needed Arrange contractor visits ASAP Ongoing Claire Claire, All members Review existing services with contractors & commissioners to ensure quality & viability Improve service provision/delivery Support continuation of HLPS Improve communications with contractors regarding service delivery Meet regularly with commissioners regarding service activity/quality concerns & communicate issues with contractors Identify ways to fund/maintain HLPs Ongoing Ongoing April 2016 Claire, Susie Claire, Susie Develop new services to meet patient needs, commissioner Identify new opportunities Care Home Service Expansion/utilisation of funding (CCG) Feb 2016 Claire
objectives & be viable for contractors Medication support for LD/vulnerable patients ? new LES with CCG April 2016 Claire Support evidence base for community pharmacy services. Inform PSNC of local services & success stories Share information & service development with other LPCs Explore opportunities for collaborative research with local Universities/Pharma Contact with Rosie Taylor Good links & info sharing with south Yorkshire LPCs, CPNY & Derbyshire. Improve relationships with other Acne MUR bolt-on service Ongoing Ongoing Ongoing Claire Adam Increase awareness of the value of community pharmacy Local & national promotion of services Encourage pharmacy staff & customers to share their stories/experiences PMCF C&D awards submission To advertise recent facebook and twitter campaigns in next bulletin 19th Feb 2016 12th feb 2016 Claire