Service Outline √ (Short description) Formal Framework √ (Legal basis) √ (Legislation) √ (Legislation) √ (Legal framework) √ (Procedures, Laws & Regulations) √ (Laws and regulations) √ (Legislation governing the authorization procedure; Remedies) √ (Regulations; Remedies) √ (Legal instruments) Title Description Type Language Reference Rule √ (Procedure; Prerequisites) √ (Acts as follows; Terms and criteria) √ (steps; general prerequisites) √ (Description of the process) √ (Procedure for granting the √ (Course of the procedure; Initial Name Description Type Language Input √ (Forms ; Required documents) √ (Forms) √ (Electronic application form or services; Download for printing; Document) √ (Form) √ (Documents) √ (Documents and Forms) √ (Application form; Required Documents) √ to be submitted; Forms) √ (documents) Description Type Template Output √ (Result of the procedure) Title Description Type requirements
Country Representative Austria Estonia Finland Greece Latvia Lithuania Spain I In this annex we describe the sources that were used as an input for defining a common working terminology for key concepts (Table 3). From the work that has been analysed, we have identified several definitions. These definitions are listed in Table 4, and were compared to come to a single definition for some key concepts (section 2) in the context of this work. Table 3 - Related work for defining key concepts Owner Title Description ISA Programme of the European Commission e-Government Core Vocabularies v1.1 This document contains consolidated and updated versions of the different core vocabularies helping to define the public service concept: the Core Business Vocabulary; the Core Location Vocabulary; the Core Person Vocabulary; and the Core Public Service Vocabulary. European Commission D5.13 Population of the Services Directory with Information Related to the New Professions v1.0 In a nutshell, this deliverable maps and captures all the data necessary to use the eServices and Services Directories involved in the SPOCS pilots. This document gives the definitions for Business Event and Administrative Formality. ISA Programme of the European Commission – Federated catalogue of public services The of this study is about a catalogue of public services offered by all public administrations at all government levels in all EU Member States and the
D2.2 II Final report – WP 2: Requirements and Scenarios three other EEA countries (“Member States”), which are the members of the ISA Programme. This document defines the key concepts related to Public Services Catalogue and Point of Single Contact. Court of Justice of the European Union Different reports & cases resources were used in purpose of defining the term of administrative formality. Department of Enterprise, Trade and Employment, Irish Government Public Services Broker Study This study’s objective is to provide browser-based access via a single entry point that will make it easier for businesses to deal with Government. The study provides a good model for defining the set of Key Business Events, which are a combination of business lifecycle, business functions and services. Ljupco Todorovski, University of Ljubljana, Slovenia The life approach, 2006 The life event approach by Todorovski is today probably the most popular, effective, and widely accepted way of modelling, integrating, and presenting government services from the perspective of users. The Business Event is a life event for the organizations. European Commission, Enterprise Linking up Europe: the Importance of Interoperability for eGovernment Services The objective of this Commission services working document is to emphasise the importance of interoperability in delivering eGovernment services in Europe. It also defines the term of Business Episode. AXELOS ITIL® 2011 glossary and abbreviations An IT Service Management glossary. Contains good concepts for the definitions of Service Portfolio and Service Catalogue. Oxford University Oxford Dictionaries An explanatory dictionary for defining the terms of Administrative and Formality. John Wiley & Sons, Inc. Environmental Impact Assessment: Practical Solutions to Recurrent Problems by P. Lawrence In this book different degrees of administrative formalities are defined. Low of administrative formalities is applicable for the public services that do not need formal assistance, i.e. counselling services. High degree, vice versa, is applicable for the public services with very formal and complex procedures, i.e. litigation. General
Service Catalogue A database or structured document with information all live services, including those available for deployment. The service catalogue is part of the service portfolio and contains information about two types of service: customer-facing services; and supporting services required by the service provider to deliver customer-facing services. ITIL® 2011 glossary and abbreviations Catalogue of Public Services A catalogue of public services is a collection of descriptions of public services that are provided by a public administration at any administrative (i.e. local, regional, national or pan-European). These descriptions are created following a common data model for representing public services. European Commission – ISA Work Programme; DIGIT – Federated catalogue of public services; D2.2 Phase II Final report – WP 2: Requirements and Scenarios; Version 0.1 June 2013 eService An eService (or a digital public service), in the EU context, is (part of) a public service that is made available electronically via an e-Government portal. The administrative procedures can be completed via a user interface which is available on the Web. European Commission – ISA Work Programme; DIGIT – Federated catalogue of public services; D2.2 Phase II Final report – WP 2: Requirements and Scenarios; Version 0.1 June 2013 Federated catalogue of public services A federated catalogue of public services is a collection of catalogues of public services which are joined together following a common data model for representing public services. European Commission – ISA Work Programme; DIGIT – Federated catalogue of public services; D2.2 Phase II Final report – WP 2: Requirements and Scenarios; Version 0.1 June 2013 Point of single contact The Services Directive requires the Member States to set up a Point of Single Contact. This is a public administration portal (and a one-stop-shop) for service providers with two main goals: providing information and completing administrative procedures. It is necessary for the portal to describe the requirements, procedures and formalities which are necessary to perform or access the services within a Member State. It also needs to provide contact details of competent authorities, access to public registers, and online forms, and process the applications filed. A PSC can be seen as a catalogue of public services. European Commission – ISA Work Programme; DIGIT – Federated catalogue of public services; D2.2 Phase II Final report – WP 2: Requirements and Scenarios; Version 0.1 June 2013
Business situation Name Business start up Business management Business takeover Business dissolution Vocational training services The meaning is similar to business event; used to categorise the services Sector Name Educational institutions Building regulation Energy industry Trade Childcare Care and nursing Sport and tourism Environment Events Food Veterinary matters Other procedures “Food” is only available in Wien PSC “Sports and tourism” is titled “sports and leisure” in Wien PSC “Building regulation” is titled “building law” in Wien PSC In Wien PSC, “Trade” is further divided into Managing director Additional branches Reorganisation Other procedures Business continuation and “Environment” is further divided into Hazardous waste Other procedures Sector (Styria PSC) Name Adult education and further education Each sector is further divided in subsectors
Services It relates “subsector” class with “service” class General information Sector (Tirol PSC) Name In the English version of the PSC: Abfall Bergbau Professions Radiation protection Trade facilities In the German version of the PSC: Abfall Agrarwirtschaft Baustoffe Bauverfahren Bergbau Berufs- und Fachschulen Energiesparen und Weiterbildung Freie Berufe Gewerbe Gewerbliche Betriebsanlagen Jagd Kinder und Jugend - Erziehung Kindergärten, Horte, Tagesbetreuung Natur- und Landschaft Different categorization is used in German and English version of the Tirol PSC. Moreover, the two values in the English version are obviously not translated (we provide them here as found online). Also, the sectors are further divided in subsectors (it can be seen only in the German version of the website)
where it is titled “Documents”, and Wien PSC where it is titled “Documents required” This property provides information about the documents required. Sometimes it provides links for downloading the specific document Responsible department Class property It relates “service” class with “Responsible department” class Titled “Responsibility” in Styria PSC, “Contact” in Wien PSC and “Competent authority” in Tirol PSC Form Name Property name conceptualised by the authors URL Property name conceptualised by the authors Language Property name conceptualised by the authors E.g. “German text” basis Name Property name conceptualised by the authors
URL Property name conceptualised by the authors Language Property name conceptualised by the authors E.g. “German text” Responsible department Name Property name conceptualised by the authors URL Property name conceptualised by the authors Titled “Internet” in Upper Austria PSC Language Property name conceptualised by the authors E.g. “German text” Address Property name conceptualised by the authors It is used in Salzburg, Austria, Styria and Wien PSC Location on the map Property name conceptualised by the authors It is used in Wien PSC () Timetable Link to timetable information of Austrian trains It is used in Wien PSC () Telefon Also titled “Phone”, “Tel.”, “Telefone” It is used in Salzburg, Upper
Austria, Styria and Wien PSC Fax Also titled “Telefax “ It is used in Salzburg, Upper Austria, Styria and Wien PSC E-mail It is used in Salzburg, Austria, Styria and Wien PSC Officer in charge It is used in Wien PSC () Substitute It is used in Wien PSC () Office hours It is used in Wien () and Styria PSC () Open for the Public It is used in Wien PSC () Also it is titled “Opening () details Sometimes is further information in the form of text about how to contact the responsible department () Related region It is used in Styria PSC () It refers in text form the respective region Related service It is used in Styria PSC () It refers in text form the respective service Form It is used in Styria PSC () and it is referred to as "Forms".
Most popular related keywords Name (a list of available keywords) ( this link is valid when you have already entered in the English version of the PSC website) Service (a typical of a service) Audience For a citizen For an entrepreneur For an official Property name conceptualised by the authors Category Company and activity licence search Environment authorities Culture and Leisure Time Licences and registrations Taxes and customs National Defence Structural assistance information system Transport Labour environment Legal Aid Accounting and Reporting Only the categories for an entrepreneur have been added. Each category contains a number of services. Name Property name conceptualised by the authors Description Property name conceptualised by the authors Text made by It provides information about the author (or the authoring organization) of the text () Last modified The date of last modification Related service Class property It relates “service” class with itself (other services) Referred to as “Related services” in
Category Establishing a Company Licences and Registrations Taxes and Customs Accounting and Reporting Occupational Environment and Personnel Consumer Protection Financing a Company Environmental Protection Enterprise in the European Union Aid Dissolving a Company Enterprise in Estonia Using the State Portal Only topic categories for an entrepreneur have been added Some categories are further divided into subcategories, such as “Occupational Environment and Personnel”. Name Property name conceptualised by the authors Text made by It provides information about the author (or the authoring organization) of the text Last modified The date of last modification Legislation Links to external websites with relevant legislations () Related Class property It relates “topic” class with itself (other topics) Referred to as “Related topics” in the topic description of the PSC Related service property
Educational Institutions Welfare Institutions Culture and Leisure Name Property name conceptualised by the authors It refers to a public authority (not a person) Address Phone Homepage Registration Fax E-mail Related service Class property It relates “contact” class with “service” class Referred to as “Related services” in the contact description of the PSC Related topic Class property It relates “contact” class with “topic” class Referred to as “Related topics” in the contact description of the PSC Related institution property
Line of business (this name was to “permit categories” presented when selecting the first option of the “permits” tab in the main menu of the PSC- ) Name Vehicles, transport and traffic Alcohol and tobacco Food Animals Beauty and hair care field Plants, fertilisers and feeds Chemicals Real estate, construction and contracting Extractable soil resources and soil Tourism, restaurants and leisure time Money and assets Social welfare and health services Security Other lines of business Property name conceptualised by the authors () The relationship between “Permit” and “Service” in this PSC is not clear (e.g. is Permit considered a subcategory of Service? Or is it something completely different?) Description Property name conceptualised by the authors Activity Class property It relates "line of business" class with "permit" class Each “line of business” involves a number of activities. Each activity is presented in a tabular format along with the type of permit “Licence, notification or registration" and the "authority responsible".
However, internal links seems to not be working () Authority responsible Temporary service provision See also Links to other permits or external websites () Legislation Class property It relates “permit” class with “Legislation” class Legislation Name Property name conceptualised by the authors URL Property name conceptualised by the authors Links to external websites with relevant legislations Language Property name conceptualised by the authors Foreign entrepreneur's permits, licences and notifications Name Property name conceptualised by the authors Description Property name conceptualised by the authors See also Links to information content provided in PSC () or external websites
Tool () Tool category My Enterprise Finland Testing Planning and development Establishing a business online Employer services Oppaat Property name conceptualised by the authors Each tool category contains a number of tools Name Property name conceptualised by the authors Description Property name conceptualised by the authors URL Property name conceptualised by the authors Information on running a business () Category Starting a business Doing business Development Employing Environmental information for companies A company's financial difficulties Closing down a company Each category contains and these have their won subcategories too. All contents are documented with the same way (this described here). Property name conceptualised by the authors Name Property name conceptualised by the authors Description Property name conceptualised by the authors Tool Links to related tools See also Links to related content (PSC), permits (PSC) or external websites with related information Services Class property It relates “Information on running a business”
It relates “region” class with “service” class Contact Besides the “experts” tab giving contact details about experts, we noticed that each region provides contact details for its respective authorities (). Additionally, the PSC provides a list of all organizations () along with contact details, the respective services and the location on the map (). Since these two documentations follow different structures, we used two concepts to describe them. The first is named “contact” and the second “organisation”. Name Property name conceptualised by the authors Address Property name conceptualised by the authors Telephone Also titled tel. Email Property name conceptualised by the authors URL Property name conceptualised by the authors Other information This property may contain other information that may be available in some regions such as opening hours, responsible officer, etc. Organisation Name ()
After completing the previous steps, the user can see the special criteria for the service, i.e. all available service information The site is available in Greek and English, however not all services have been translated in the English language (Greek information appears when the English one is not available). Owner Ministry of Administrative Reform and E-Governance Administrative level National Electronic PSC in GR Other documentation 14 - Greece (Ermis): Description of classes and properties of the data model Class Property Controlled vocabulary / values Comments Location (In the PSC, “Location” is referred to as “Location of establishment”. It is the first step of the service provisioning engine and enables the selection of the Region and (optionally) of the Municipality) Region Class property It relates “location” class with “region” class Municipality Class property It relates “location” with “municipality” class Region Name ANATOLIKIS MAKEDONIAS KAI THRAKIS ATTIKIS DYTIKIS ELLADAS DYTIKIS MAKEDONIAS IONION IPEIROY KENTRIKIS MAKEDONIAS KRITIS NOTIOY AIGAIOY PELOPONNISOY STEREAS ELLADAS Property name conceptualised by the authors
THESSALIAS VOREIOY AIGAIOY Population This property is displayed only after selecting the location (in the first step) Web site This property is displayed only selecting the location (in the first step) Municipality Name (list of municipalities according to the selected region) Property name conceptualised by the authors Capital This property is displayed only after selecting the location (in the first step) Population This property is displayed only selecting the location (in the first step) Sector Name Agriculture, forestry and fishing Mining and quarrying Manufacturing Water supply; sewerage; waste managment and remediation activities Construction Wholesale and retail trade; repair of motor vehicles and motorcycles Transporting and storage Accommodation and food service activities Information and communication Property name conceptualised by the authors
Financial and insurance activities Real estate activities Professional, scientific and technical activities Administrative and support service activities Education Arts, entertainment and recreation Other services activities Service Class property It relates “sector” class with “service” class Referred to as “Services in this categories” in the PSC Subcategories Each sector is further divided in subcategories and so on. Relative Links Links to external websites with relevant information Service (also titled “Activity” and “Procedure” in the PSC) Name Property name conceptualised by the authors Provision method Establishment Border Establishment / Cross Border Nace code Class property It relates “service” class with “Sector” and “Subcategories” classes Competent authority The name of the authority is provided in the form of text.
URL Property name conceptualised by the authors The functionality of this link is incomplete and not clear. By clicking, a pop-up window asks the user to select “Country of origin” with 4 possible choices: Italy, Germany, Austria, and Poland. The user selects and proceeds and then the message “There is no equivalent document defined” appears Additional information Property name conceptualised by the authors It provides additional information about the prerequisite (for example, look at “INITIAL ANNOUNCEMENT OF TEMPORARY START-UP CERTIFIED DRIVING INSTRUCTORS (ARTICLE 17, LAW 3844/2010)” from "Education” sector) Table 15 – Greece (StartUp Greece): General information Title StartUp Greece Description StartUp Greece combines an online entrepreneurship community with a knowledge and information database specialized in the field of doing business.
It relates “Sector” class with “Authority” class Funding Program (Titled “funding” in the “Looking for” option from the main menu) Name Property name conceptualised by the authors Type Past Current Future Property name conceptualised by the authors Post date Also titled “Submitted on” Author Class property It relates “Funding Program” class with “Member” class Also titled “by” Description Property name conceptualised by the authors What is funded NACE benefitted Class property It relates “Funding Program" class with "NACE code" class NACE codes, business sectors or cases of companies excluded from funding Relevant links Links to websites with relevant information Relevant files Class property It relates “Funding Program" with "Document" class Contact Class property
content referring to the specific business sector (). This class is the same with the previous one named “Sector”. However, it is documented differently in the PSC; thus, we have created two different classes to describe both structures. Funding Source Greek State/EU Co-financed Purely European Union Purely Private “Funding Source” summarizes all information content referring to the specific funding source Business Statue All businesses Individuals “Business Statue” class summarizes all information content referring to the specific business statue Business size “Business size” class summarizes all information content referring to the specific business size Funding Vehicle “Funding Vehicle” class summarizes all information content referring to the specific Funding Vehicle Funding Type Grant Equity Fund Loan type of funding “Funding Type” class summarizes all information content referring to the specific Funding Type
Document Name Property name conceptualised by the authors () URL Property name conceptualised by the authors Language Property name conceptualised by the authors Contact Name Property name conceptualised by the authors () Address Property name conceptualised by the authors Telefone Also titled “Tel. Lines” and “Tel” Fax URL Property name conceptualised by the authors Email Property name conceptualised by the authors Procedures, Laws & Regulations Name Property name conceptualised by the authors Post date Also titled “Submitted on” Author Class property It relates “Procedures, Laws & Regulations” class with “Member” class Also titled “by” Description Property name conceptualised by the authors Relevant Links to websites with relevant content Relevant files Class property It relates “Procedures,
“Competition” class Competition Type Open Closed Name Property name conceptualised by the authors Post date Author Class property It relates “Event” class with “Member” class Figure Description Property name conceptualised by the authors Relevant Relevant Files Class property It relates “Competition" class with "Document" class () Business Sector Class property It relates “Competition” class with “Business Sector” class Submission Period Addressed to Class property It relates “Competition” with “Business type" class Location Class property It relates “Competition” class with “Location” class Related Events Class property
It relates “Competition” with “Event” class Related Competitions property It relates “Competition” with itself (other competitions) Other competitions that may interest you property It relates “Competition” class with itself (other competitions) Business Type “Business Type” class summarizes all information content referring to the specific business type How to Name Property name conceptualised by the authors Post date Also titled “Submitted on” Author Class property It relates “How to” class with “Member” class Also titled “by” Description Property name conceptualised by the authors Figure Relevant Links Relevant Files property It relates “How to” class with
"Document" class Business Sector Class property It relates “How to” class with “Business Sector” class Business Focus Class property It relates “How to” class with “Business Field” class Location Class property It relates “How to” class with “Location” class How to start a business Class property It relates “How to” class with itself (other how to) How To Secure Funding Class property It relates “How to” with itself (other how to) How to run and manage a business property It relates “How to” class with itself (other how to) How To Expand & Network property It relates “How to” class with itself (other how to) Stories Type Success Failure Name Property name conceptualised by the authors
Post date Also titled “Submitted on” Author Class property It relates “Stories” class with “Member” class Also titled “by” Description Property name conceptualised by the authors Figure Relevant Relevant Files property It relates “Stories " class with "Document" class Business Sector Class property It relates “Stories” class with “Business Sector” class Business Focus Class property It relates “Stories” class with “Business Field” class Location property It relates “Stories” class with “Location” class Recent failure stories This property appears only in Greek in the PSC. It has been translated by the authors. Success/Failure Stories From Class property
It relates “Stories” class with “Member” class Related Success Stories Not visible in failure stories Class property It relates “Stories” class with itself (other Stories) Latest Success Stories Class property It relates “Stories” class with itself (other Stories) Data & trends Name Property name conceptualised by the authors Post date Also titled “Submitted on” Author Class property It relates “Data & trends” class with “Member” class Also titled “by” Description Property name conceptualised by the authors Relevant Links Relevant Files Class property It relates “Data & trends " class with "Document" class Reference Period Business Sector Class property It relates “Data & trends” class
Information, Personal Information, User terms and History. However, these were not taken into account here. It relates “Member” class with “Business Sector” class Location Class property It relates “Member” class with “Location” class My tags Summarizes all members that are tagged with the same Member for It provides the date of registration Activity It relates “Member” class with “Activity” class Twitter Activity User Property name conceptualised by the authors Action Property name conceptualised by the authors Date Property name conceptualised by the authors Authority Type Company Government and Public Bodies Financial Organizations Figure Post date Author property
It relates “Authority” class with other authorities Description Property name conceptualised by the authors Relevant Links Relevant Files Images Founded Business Status Class property It relates “Authority " class with “Business statue” class Business Type Class property It relates “Authority " with “Business Type” class Business Size property It relates “Authority " with “Business Size” class Business Sector property It relates “Authority” class with “Business Sector” class Full address Offices Website Facebook Fan Page Twitter Email Link to Google Map Location Class property It relates “Authority” class
Description of the process, Documents and forms, Payments, Other information, and Related services). The tab headings are not depicted in this table, only the properties in each tab. Payment Class property It relates “service” with “payment” class In the PSC, it is referred to as “Payments” Service price lists Class property It relates “service” class with “service price lists” class Possibility of appeal (administrative process) Reminder Warning Laws and regulations Class property It relates “service” with “law” class Service Two service classifications are defined here Service function Service mission Inquiries about services It provides contact details for inquires Information on the update Process Step Class property
Each process contains a number of steps Step Number Property name conceptualised by the authors Name Property name conceptualised by the authors Description Property name conceptualised by the authors Contact details Property name conceptualised by the authors Class property It relates “step” class with “contact” class Contact Type E-services website (link to e-service website) Face to face E-mail Post Phone Property name conceptualised by the authors () Name Property name conceptualised by the authors URL Address Phone Fax E-mail Opening Property name conceptualised by the authors
Then, the user can return to “” or continue browsing the current activity sector for finding the preferred permit. Public Institution Enterprise Lithuania, the Ministry of Economy of Lithuania is the of the institution Administrative level National Electronic PSC in LT Other documentation Table 20 – Lithuania: Description of classes and properties of the data model Property Controlled vocabulary / values Comments Sector Name Support Activities Energy Production Educational Travel and Tourism Sales Professional and technical activities Advertisement Construction Transport Agricultural and Fisheries All permits Also titled “Sectors list” () In the start page, there is a search engine where sectors are titled “Activities” Support Activities Supply of electricity, heating, gas and water, waste management Production Teaching Recreation organization and sports activities Sales Professional and technical activities Advertisement Construction Transportation, passenger transportation, warehousing and postal services Agriculture, forestry, fish farming and production Other All permits Subsector Name Each sector is further divided in subsectors
Competent authority Name (list of authorities) Service Name Property name conceptualised by the authors Price It is available in the introductory description of services before selecting the “read more” option Permit code description Property name conceptualised by the authors Legislation governing the authorization procedure It describes in text form the related legislation Application e-service Link to e-service URL () Procedure Class property It relates “service” class with “procedure” class Referred to as “Procedure for granting the authorisation” in the service description of the PSC Required Documents It describes in text form the required documents Form Class property It relates “service” class with “Form” class Referred to as “Application form” in
Temporary service info () Additional info () Procedure Actions required () Timeframe Fees Payment details Related administrative services Form Name Property name conceptualised by the authors () URL Property name conceptualised by the authors Language Property name conceptualised by the authors E.g., (LT) Authority Name Property name conceptualised by the authors URL Property name conceptualised by the authors Issuing Controlling and Issuing authorities are subclass of “Competent authorities” class () Controlling authority Public Name Property name conceptualised by the authors ()
technical security The dentist Veterinarian Teacher Operator / conservator of technical equipment Nurse / Nurse Tour guide Realtor Midwife / this hotel Psychologist Solicitor Paramedic Patent Attorney Surveyor Valuer Car Appraiser The expert in the field of commercial quality agri-food products Judge Race Position, is essential for ensuring nuclear safety and radiological protection Taxi driver Dental technician Trainer koni Sworn Translator Urbanist Lecturer Zarządca nieruchomości Location Location name DOLNOŚLĄSKIE Office blocks LUBELSKIE LUBUSKIE LODZKIE MAŁOPOLSKIE MAZOWIECKIE OPOLSKIE PODKARPACKIE PODLASKIE POMORSKIE ŚLĄSKIE Type of building WIELKOPOLSKIE Through the Location list, someone can browse to the preferred province and town. In the PSC, it is referred to as “Location of the procedure” and “Territorial Procedure Type Procedure e-procedure There are two types of procedures: the
This property provides information the documentation process of the specific procedure (e.g. the project, the author, etc). Execution of the procedure It relates the “procedure” class with the “authority” class Purpose of the procedure Type Statutory time frame for the execution Polish Classification of Business Activities (PKD) Class property It relates “procedure” class with “Polish Classification of Business Activities (PKD)” class Participants of the procedure Procedures necessary to complete before starting this procedure Class property It relates “procedure” class with itself (other procedures) Procedures possible or necessary to complete before starting this procedure Class property It relates “procedure” class with itself (other procedures) Initial requirements Result of the Course of the procedure It relates “procedure” class with “course of the procedure” class
Means of appeal for the procedure instruments Class property It relates “procedure” class with “Legal instrument" class Course of the procedure Step Each cource of procedure contains a number of steps Class property It relates “course of the procedure” class with “step” class Step Number Name Description Documents This property describes the documents required and links to download template documents Fees Deadline Participants Authority Category Central Institutions Tax Offices Courts Branches of the Social Insurance Institution Guilds and Chambers of Commerce Local Government Units In the PSC, it is referred to as “Category of the institution” Each category is further divided in subcategories. Name
Process There are a number of steps that differ in each guide Depreciation of buildings and constructions Depreciation of means of transport Depreciation of machines and equipment Depreciation of intangible assets Other duties Polish Classification of Business Activities (PKD) (“select the section” link in “find a procedure” tab - ) Category A - AGRICULTURE, FORESTRY, UNTING AND FISHING B - MINING AND EXTRACTION D - MANUFACTURE AND ELECTRICITY, GAS, STEAM, HOT WATER AND AIR CONDITIONING E - WATER SUPPLY; SEWERAGE, WASTE MANAGEMENT AND REMEDIATION ACTIVITIES F - BUDOWNICTWO G - Wholesale and retail trade; REPAIR OF MOTOR VEHICLES AND MOTORCYCLES H - AND STORAGE I-ACTIVITIES In procedures’ search engine, it is titled “Section of the Polish Classification of Business Activities (PKD)"
activities, social service Trade Construction Education Energy Hotels and Catering Manufacturing Industry Information and Communications Other social activities and community services; personal services Business services Transportation, storage, communications and tourism Each sector has a name and a short description. () Name Property name conceptualised by the authors Description Property name conceptualised by the authors Area of activity Category (list of areas of activity according to the selected business sector) Property name conceptualised by the authors Each business sector contains a number of areas of activity Name Property name conceptualised by the authors Description Property name conceptualised by the authors Activity Category (list of activities according to the selected area of activity) Property name conceptualised by the authors Each area of activity contains a number of activities
Also titled “economic activity” Name Property name conceptualised by the authors Description Property name conceptualised by the authors Procedure The PSC uses four general headings (in the form of tabs) for the description of procedures (i.e., Information, Regulations, More information, and Competent authority). However, the tabs are not included in this only the properties in each tab. Name Property name conceptualised by the authors Each activity has its own procedures (services) Category AGE CCAA EELL OTHER Property name conceptualised by the authors Type Description Condition Competent authority Class property It relates “Procedure” class with “Authority” class This property is referred to as “Competent/ Responsible Entity” inside the “Information” tab and as “Competent authority” in respective tab. Relevant department Scope Result
Requirements Documentation to be submitted This property provides information regarding the related documents (text format) Regulations It provides in text format a description of respective regulations. (see the procedure “Identity Number allocation of Foreigners (NIE) to application form of interested (E)” in the “Self-employed worker" ) Channel Method of commencement Periods Average time for resolution Rates Form It relates “procedure” class with “form” class Remarks Form Name
provides the name of the competent authority Telephone Link Establishment (It is referred in the step of the and titled “Legal Form”) Establishment type With establishment border activities Type of provision Self-employed worker Joint assets Subsidiary Franchise as a Self-employed worker Franchise – Company Trading Company Branch Office Temporal of Companies form Public Limited Company Partnership General Partnership Limited Partnership Private Company Limited by Shares Cooperative Partnership Company Worker-Owned Limited Company Limited Liability Company New Enterprise Limited Company Sole Proprietorship This property is active only in Subsidiary, Franchise – Company and Trading Company Nationality Spain Other country of the EU Referred to as “I come from” in the PSC Location Autonomous community (list of communities) It is the first step of the and enables the selection of the autonomous