the concepts presented in the training for the work environment. The behavior does justify the training and shows proof by the learner, who has changed their aspect on training and learning. of the concepts presented in the training for the work environment. The behavior does not justify the training as well as it could. ability to do the concepts presented in the training for the work environment. The behavior presented does not justify the training at all. Management: Employee Retention and Satisfaction The learners stay longer because they are happy, and the management is kind, respectful, and helpful to the learners with the training. Employee’s retention is high because they are satisfied and have fun with the job. A positive environment, polite management, and being knowledgeable keeps the employees around longer. The learners are likely to stay after the training because they like the job and management. Employee’s retention is average because the employees start to lack motivation when they are not challenged. Employees get bored with the job especially when the management does not create an inviting environment. The learners are not likely to stay the training because they do not like the job and management. Employee’s retention is low because employees are not happy, and only the management can fix this problem. Budget Goals The learner should know the budget goals that management has during their training. The organization will have lower labor expense when people are paying attention to the number of people working; compared to how much sales are coming in during that period of the day. The learners will understand when they have to be let off work early, or if they have to help out during rushes. The management keeps the The learner should know about the budget goals that management has during their training. The organization wants the lower labor expense, but people do not always pay attention to the numbers. The workers do not care when they have slower times, and learners may be let off of work early. The management wants to keep the labor low for their budget, but this is not always attainable when they are not at the store all of the time. The learner should know about the budget goals that management has during their training, but they left out the budget goal and how labor is a big factor. The learners and workers do not pay attention or address high labor. The management does not address high labor either, so it does not help their budget goal.
variance. It all depends on how well they do with their budget for the year at their store. their budget, it will affect the variance negatively. Inventory Turnover The store can have a high inventory turnover because their sales were higher than usual. The store needs to stock up on inventory when they have a high inventory turnover. Employees have a lot to do with increasing sales, and management will keep up with inventory to support the sales. The can have an even inventory turnover because their sales are not higher or lower than usual. The store does not need to stock up on inventory because they have a turnover it will be minimal. Employees can increase or decrease the inventory turnover with their sales. The store can have a low inventory turnover because their sales were lower than usual. The store does not need to stock up on inventory because they have enough if sales are down. Employees have a lot to do with decreasing sales, and management will have to watch the inventory carefully. Customer: Customer Acquisition The employees have proficient customer service skills because they are trying to in a new regular customer. If the customer looks unfamiliar, then the employee should cater the individual, so the customer leaves with a drink or product that they love. The customers’ repeat visits will show that the customer service provided by the employee acquired or gained a new customer. The employees have limited customer service skills, but they are still trying to bring in new regular customers. The employee will help the customer with what they ask for, but they do not go above and beyond to make sure to keep the customer coming back to their store. The employees have no customer service skills, and they are not trying to bring in new regular customers. The employee will treat the new customer like any other person with bad customer service skills, which ensure the customer will not want to repeat their service. Customer Profitability The customer is helpful with the revenue of the store because each customer spends about the same amount of money each time they come in the store. Excellent customer service makes a normal customer, who normally The customer is sometimes helpful with the revenue of the store because each customer spends around the same amount. Regular customer service will be helpful sometimes, where a regular customer buys The customer is not helpful with the revenue of the store because each customer spends different amounts and does not always come in regularly. Bad customer service will make a regular customer into a
Problem Resolution The learners are taught how to resolve problems in the work environment or between each other during training. The employees fix the issues quickly without negativity, and everyone goes home happy. The learners are taught how to resolve problems in the work environment, but they do not always follow the training. People are ruled by their emotions, and they do not know how to fix issues in a calm, positive manner sometimes. The issues are resolved, but they are not always resolved in the best manner. The learners are taught how to resolve problems, but they do not follow the training on resolving problems. Everyone in the work environment always thinks they are right, so nothing ever gets resolved, and this brings a negative environment until a resolution, or it is forgotten. Employee Satisfaction Employees are satisfied with their job and the people that they work with each day. The learners are satisfied with the training, coworkers, and management. Employees are content with job and the people that they work with each day. The learners are content with the training and management, but they are not satisfied with everything. Employees are not satisfied with their job or the people that they work with each day. The learners are not satisfied with the training, coworkers, and management. Overtime The learners and employees will have the overtime if they make a request to the management. The management always tries to accommodate all requests. The employees may have to work overtime during a week, but the manager lets the employee know, and usually throws in an incentive (tangible or intangible). The employees go into overtime with a positive attitude. The learners and employees may have overtime if they make a request to the management. The management will sometimes try to help out with overtime, but sometimes they are too busy, or it is not in the budget. The employee may be scheduled overtime, but the manager does not always remember to warn employees, and make sure that they are comfortable with the overtime and offer no incentive. The learners and employees may not have overtime if they make a request to the management. The management does not allow overtime unless it is an emergency because of labor and budget goals. The employee may be scheduled overtime, but the manager does not discuss the change to the employees. Efficiency and Productivity The learners and employees are efficient and productive together because the learners The learners and employees are efficient and productive together to a certain extent. The learners and employees are not efficient and productive together because they
are trying to be as good as the employees. After the training, the employees will help out with motivation. Contests on quickness, correctness, and looks are practiced to increase efficiency and productivity. After training the employees to help learners if they have a question, but they do not help as much with motivation. lack concern on topics. Work is work to them, so they do not work together to be more efficient and productive. Marketing and Revenue per Employee All of the revenue each employee brings into the organization with marketing and helps. The employees are excited and want to help with sales, and they help learners with more knowledge about how to sell the products. The employee’s dedication to each bring in revenue with sales helps the budget and store. The revenue each employee brings into the organization with marketing and is minimal, but it helps. The employees try a little to gain revenue for the organization, but they are not as interested in babysitting learners. The budget and the store revenue do not affect the employees as much, so they do not always see the point. The revenue each employee brings into the organization with marketing and sales is null. The employees do not try marketing and sales because they do not get anything out of it. The lack of motivation and encouragement does not help the employees in this area. Market Share The market share is improved because of marketing and sales in the whole organization. The learners and employees increase the market share by getting creative with new marketing ideas. The employees increase the sales by offering something as small as paying for an extra shot in the customer’s coffee. The employee’s knowledge of different coffee beans and products available will help sales. The market share is increased when The market share is improved a little because of marketing and sales in the whole organization. The learners and employees sometimes come up with marketing ideas, but it is not a goal unless there is an incentive. The employees try to increase sales, but some employees are just not good at selling more than what the customer came in to buy. The sales can affect the market share of a company. The market share is not improved because of marketing and sales in the whole organization. The learners and employees do not involve themselves with marketing and extra sales. The employees need an incentive to try to bring up the company’s market share. The negative attitude will affect the company’s market share in a dramatically unfavorable way.