important issues are addressed outlining various viewpoints provides suggestions to improve clarity while ensuring documents are targeted to the intended audience agency objectives for use by high-level agency officials Contributes to the success of a team by taking and distributing concise and accurate meeting minutes Creates, updates, and refines office content on agency’s website Creates promotional materials and support documentation for an outreach campaign to promote a new product or service Prepares memorandum to agency officials detailing the office’s position on a critical issue Writes budget narratives and issue papers that make convincing arguments to support continuous or new programmatic funding Oral Communication - Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed. Awareness Basic Intermediate Advanced Expert Understands the need to communicate in a clear and concise manner Conveys information effectively to further discussions on key initiatives Coordinates discussion on approaches to accomplish objectives and summarizes the necessary actions and next steps Conducts presentations and briefings to stakeholders or agency officials Defends complex information articulately when meeting with stakeholders or key executives regarding a issue Summarizes information regarding policy changes Informs and explains policy to affected parties Explains information clearly and concisely to ensure team alignment to the agenda and desired outcomes Presents, explains, and justifies agency positions and proposals to staff and stakeholders Testifies before Congress or agency officials on the impact of a catastrophe or significant issue Updates supervisor on project status in a consistent and logical manner Provides status updates to management team during quarterly division meetings Explains benefits to management team to gain acceptance of programmatic changes Justifies analyses and defends recommendations to officials and stakeholders Leads discussions on a sensitive or complex subject and synthesizes staff input in a clear and concise matter
Team Building - Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals. Awareness Basic Intermediate Advanced Expert Contributes to team by participating in the dialogue and demonstrating a sense of belonging Shares skills and abilities within work group to facilitate completion of challenging team tasks Engages entire team in the processes and shares wins and successes Improves cohesiveness of a dysfunctional team by defining roles and responsibilities of each team member and establishing overall objectives a team to address controversial agency-wide legislative and regulatory policy issues Listens to views of others Informs team members of issues requiring resolution and considers their input Organizes a team to design and implement requirements for new systems and procedures Motivates team by assigning work based on team member skill level and area of interest Inspires interagency team to accomplish long-term strategic goals Understands one’s role and cooperates with team members to get work done Works in a collaborative, inclusive, manner with colleagues Demonstrates leadership by dealing constructively with individual or organizational problems within or across teams Spearheads the use of cross-functional teams to increase organizational effectiveness Champions mentoring programs to support leadership development efforts Accountability - Determines objectives, sets priorities, and delegates work. Holds self and others accountable for measurable high-quality, timely, and cost-effective results - monitors and evaluates plans, focuses on results, and measures attainment of outcomes. Accepts responsibility for mistakes. Complies with established control systems and rules. Awareness Basic Intermediate Advanced Expert Understands office priorities by focusing on mission-critical assignments Interprets the impact of new guidelines and procedures mandated by leadership and reorganizes work priorities to ensure a timely and Demonstrates accountability for meeting performance standards and expectations by quickly zeroing on critical tasks and Presents position information across divisions to educate on respective duties, performance expectations, and consequent impact on accomplishment Clarifies to staff revised expectations and methods for achieving results in light of failed or delayed project
implementation putting trivial tasks aside of agency goals Recognizes opportunities to work on challenging assignments and holds self accountable for high-quality, timely and cost-effective results Chooses to share relevant information and helps others understand the big picture Empowers others by passing on the authority and allowing them to finish their own work Delegates workload among staff to ensure key deliverables and responsibilities are accomplished in a timely manner Champions a culture were direct reports are trusted to complete tasks and shares both responsibility and accountability broadly Comprehends the importance of completing assigned tasks Accepts responsibility when missed deadlines affect major project outcome Monitors and evaluates program standards to ensure they are fully understood and utilized Investigates claims of employee violations and encourages staff to take responsibility for actions Administers and provides oversight of a new complex procedure which entrusts responsibility for compliance to various agencies or parties Technical Credibility - Understands and appropriately applies current laws, policies, and best business practices related to a specialized expertise. Awareness Basic Intermediate Advanced Expert Interacts with staff to understand technical aspects of job duties Conveys technically sound recommendations by gathering requirements from internal and external stakeholders Applies expertise in technical subject area to advance the work of an organization or team Advises staff on best business practices and solutions to complex problems, projects, or programs Serves as expert consultant to external managers and leadership on organizational mission, priorities, and results Understands the need to learn new skills and knowledge in technical area of expertise Defines technical portions of agency guidelines for internal and external use Uses technical expertise to identify and resolve conflicts between theories, procedures, requirements, regulations, and policies Evaluates, incorporates, and communicates the latest developments in specialty area through agency guidelines and criteria Leads the development of new approaches to resolve technical problems by applying expert knowledge in subject matter Reviews forms and documents for completeness of required data Keeps up-to-date about current and potential future policies, practices, trends, technology, laws, and information Examines and validates data, identifying discrepancies and consolidating information into a Formulates strategies to establish priorities and meet objectives Champions the implementation of new procedures and practices and ensures effectiveness