Communicating Consulting Empowering Evaluating Forecasting Information management Innovating Involving others Learning Monitoring Networking Presenting information Providing feedback Scenario building Thinking creatively Valuing and supporting others CFAM&LFE5 Manage Continuous Improvement Overview This standard is about managing the continuous improvement of the overall performance of your organisation. The emphasis is on identifying and implementing changes which will add value in the eyes of customers and other key stakeholders. This standard is relevant to managers and leaders responsible for ensuring continuous improvement in the performance of their organisation or their part of the organisation. This standard links closely to all the other standards in key area FE Manage quality and performance and key area CA Facilitate innovation and change. It also links to CFAM&LFA1 Implement and Evaluate Strategic Business Plans. Performance criteria You must be able to: Engage people in your organisation and other key stakeholders in managing continuous improvement.
How to develop guidelines for exchanging information between individuals and organisations. You need to know and understand: Industry/sector specific knowledge and understanding Industry/sector legislation, requirements, regulations, policies and professional codes that are relevant to networking and confidentiality of information. You need to know and understand: Context specific knowledge and understanding Your own values, motivations and emotions, and the effect of these on your own actions. Your own interests and how these may conflict with the interests of others. Your own objectives in developing your professional networks. Your current and likely future needs for information and resources. Your knowledge, skills and competence. People and organisations that can support your work, and vice The range of information and resources people may need. People and organisations in your current professional networks. Behaviours When performing to this standard, you are likely to demonstrate the following behaviours: opportunities presented by the diversity of people Identify people’s preferred ways of communicating Use communication media and styles appropriate to different people and situations Comply with, and ensure others comply with, legal requirements, industry regulations, organisational policies and professional codes your own position and views clearly and confidently in conflict situations Encourage others to information and knowledge within the constraints of confidentiality
When performing to this standard, you are likely to demonstrate the following behaviours: opportunities presented by the diversity of people Constructively challenge the status quo and seek better alternatives Find practical ways to overcome obstacles Show empathy with others’ feelings and motivations and take an active interest in their concerns Make time available to support others Comply with, and ensure others comply with, legal requirements, industry regulations, organisational policies and professional codes Show integrity, fairness and consistency in decision making Clearly what is expected of others and hold them to account Create a sense of common purpose Model behaviour that shows, and inspires others to show, respect, helpfulness and cooperation Demonstrate awareness of your own values, motivations and emotions Skills When performing to this standard, you are likely to demonstrate the following skills: Building consensus Communicating Empathising Influencing Leading by example Managing conflict Monitoring Motivating Persuading Reviewing Thinking strategically Valuing and supporting others
CFAM&LBB1 Manage Risks to Your Organisation Overview This standard is about taking the lead in establishing and operating an effective risk management process across your organisation. This standard is relevant to senior managers and leaders with particular responsibility for identifying, evaluating and managing risks to their organisation. This standard underpins effective organisational management and leadership. It links closely with CFAM&LBA6 Develop strategic business plans and CFAM&LFA1 Implement and Evaluate Strategic Business Plans and with the other standards in key area BB Provide Governance. Performance criteria You must be able to: Take account of the size and nature of your organisation and ensure that risk management activity is proportionate. Ensure that your organisation has a written risk management policy, including a statement of risk appetite and setting out responsibilities for risk management. Ensure your organisation’s risk management policy has management support and is clearly communicated across the organisation and to other relevant stakeholders. Establish, and periodically review, risk criteria for your organisation, taking account of the of relevant people across the organisation and stakeholders. Evaluate significant current and planned organisational activities and identify potential risks, the nature of the risks, the probability of occurrence and consequences. Produce a risk profile for your organisation and, taking account of the organisation’s risk criteria and relevant information, prioritise the identified risks. Communicate information on identified risks to relevant people across the organisation and, where appropriate,
following behaviours: Present information clearly, concisely, accurately and in ways that promote understanding Keep people informed of plans and developments Make time available to support others Encourage and welcome feedback from others and use this feedback constructively out for potential risks and hazards challenging but achievable objectives Work towards a clearly defined vision of the future Identify the implications or consequences of a situation Skills When performing to this standard, you are likely to demonstrate the following skills: Analysing Communicating Contingency planning Decision-making Evaluating Influencing Information management Involving others Monitoring Negotiating Obtaining feedback Planning Problem solving Risk management Team building Thinking systematically Valuing and supporting others CFAM&LCA3 Engage People in Change
Your organisation’s contractual requirements. Behaviours When performing to this standard, you are likely to demonstrate the following behaviours: Encourage, generate and recognise innovative solutions Find practical ways to overcome obstacles Listen actively, ask questions, clarify points and restate or rephrase statements to check mutual understanding Present information clearly, concisely, accurately and in ways that promote understanding Demonstrate a clear understanding of different customers and their real and perceived needs Develop and tailor products and services to ensure customers’ needs are met Encourage and welcome feedback from others and use this feedback constructively Seek out and act on new business opportunities Comply with, and ensure others comply with, requirements, industry regulations, organisational policies and professional codes Prioritise objectives and plan work to make the effective use of time and resources Seek to understand people’s needs and motivations Communicate clearly the value and benefits of a proposed course of action Work towards ‘win-win’ solutions Identify and work with people and organisations that can provide support for your work Skills When performing to this standard, you are likely to demonstrate the following skills: Analysing Communicating Evaluating Information management Innovating