Table 32: CVS funding agreements Visit types Funding dates Reporting required Residential 01/07/13 to 30/06/16 (all active contracts have been extended to 30/06/17) Yearly reporting on performance, income and expenditure Financial declaration required for 2016–17 Home care Residential group 01/01/14 to 31/01/17 Six-monthly or yearly reports on performance, income and expenditure (varies between Audited financial statement at contract completion Auspice performance reporting Auspices are required to report against three Key Performance Indicators (KPIs). The indicators and a summary of auspice performance for 2015–16 are shown in Table 33. See Appendix C for details. 33: Key performance indicators KPI Details Target 2015–16 Performance KPI 1 Percentage of active visitors (relative to the number of active visitor places for which the auspice is funded) 90% for all auspices Residential one-on-one: 80% of auspices met or exceeded target Home care one-on-one: 38% of auspices met or exceeded target Residential group: unable to ascertain – data unreliable KPI 2 Percentage of consumers who belong to special needs groups (relative to the total number of consumers participating in the CVS for the auspice) 20% for ‘mainstream’ auspices 80% for auspices funded specifically for special needs groups Across all types, 70% met or exceeded the target 81% of auspices funded for special groups met or exceeded target 73% of mainstream auspices met or exceeded target CALD was the predominant special needs group, followed by rural/remote KPI 3 Percentage of aged care providers in the relevant ACPR that are participating in the CVS (i.e. where consumers are receiving visits) 50% for all auspices Not assessed (out of scope for review). However it is noted that KPI3 is difficult to interpret and accurately report. In addition to reporting against the KPIs, auspices provide a narrative report on the successes, highlights and barriers for the CVS. A summary of the narrative data is provided in Appendix D. one one
Community Care (Tas) Community First International Ltd (SA) Ella Community Centre (NSW) Gay and Lesbian Switchboard Inc (Vic) Lifeline (Tas) Melbourne City Mission (Vic) New Hope Foundation Inc (Vic) People Who Care Inc (WA) Southcare Inc (WA) St Aged Care Services (WA) The Centre for Continuing Education Inc (Vic) The Corporation of the City of Norwood, Payneham & St. Peters (SA) The Whiddon Group (NSW) UnitingCare Wesley Bowden (SA) Aged Care Service Providers Anglican Retirement Villages (NSW) BaptistCare (NSW) Benetas (Vic) Novacare Community Services Ltd (NSW) Pres Care (QLD) Western Regional Council (QLD) CVS Network Members City of Unley (SA) Melville Cares (WA) Multiple Sclerosis (Vic) Queensland Community Care Network (QLD) Red Cross (Tas) Royal Prince Alfred Hospital (NSW) YMCA (NSW) Peak Organisations Council of the (COTA) Leading Aged Services Australia (NSW) National LGBTI Health Alliance (NSW) Uniting Care (Clayton Homes) (NSW) Special Needs Groups Australian Nursing Home Foundation Limited (NSW) Multicultural Communities Council of Illawarra (NSW) Departmental Director, Home Care Reform Branch National Aged Care Grants, Department of Health (Tas) RSPCA (SA) Organisations who responded to the consultation paper AEPL Eremeran Centre ACON Health Age Concern Aged and Community Services Australia Alzheimer's Australia Amberlea Aged Care Drouin Anglican Parish of Glenelg Anglicare Southern Queensland Australian Multicultural Community Services Inc. Australian Red Cross Baptistcare WA Barongarook Gardens Aged Care BlueBross Community and Residential Services Brightwater
CatholicCare Diocese of Broken Bay Catholic Community Services Catholic Healthcare Ltd CatholicCare Sydney Centre for Participation (formerly Wimmera Volunteers Inc) Chaffey Aged Care Chester Hill Neighbourhood Centre Inc. Chinese Australian Services Society Chinese Community Social Services Centre CHSA Riverland Churches of Christ Community Care City of Charles Sturt City of Unley Co.As.It. Community Services Inc Co.As.It. Italian Association of Assistance Combined Pensioners and Superannuants Association Community First International COTA Australia Creston College Cura In-Home Care MS Victoria Diversicare Dubbo Neighbourhood Centre Enfield Baptist Church Esperance Home Care Estia Bentleigh Fraser Coast Multicultural Support Services Fronditha Care HammondCare Hastings McCleay CVS Horton House (Twilight Aged Care) Hunter Volunteer Centre Inc Hunters Hill Ryde Community Services IMPACT Community Services Kew Gardens Aged Care Latrobe Community Health Service Leading Age Services Australia Lexington Gardens Aged Care LGBTI CVS Network Lifeline Tasmania Lions Club of Redcliffe Kippa-Ring Inc Logan Area Committee on the Ageing Inc Lutheran Community Care Macarthur Diversity Services Initiative Mackay Community Visitors Association Manning Support Services McKenzie Aged Care Group Melbourne City Mission (MCM) Melville Cares McKenzie Aged Care MiCare Migrant Resource Centre South Tasmania Mooraleigh Hostel - Monash Health Mornington Peninsula Mount Gambier & District Uniting Church MS Australia MS Victoria Multicultural Aged Care MultiLink Community Services Inc. National LGBTI Health Alliance National Seniors Australia Neighbourhood Central Nepean Volunteer Services Inc New School of Arts Neighbourhood House Inc. Northern Volunteering SA Inc Nuhra Life enrichment Centre Inc. Older Persons Advocacy Network (OPAN) People Who Care Phoenix Westgate Migrant Centre Princes Court homes Queensland AIDS Council
Queensland Community Care Network Red Cross - VIC Regis Milpara Lodge Regis Onatrio nursing home Riverina Community College Riverview Community Services SkillCentred Queensland Inc South West Do Care Southern Cross Care Southern Migrant and Refugee Centre Southern Volunteering South Australia (SVSA) Springwood Neighbourhood Centre Cooperative Ltd St John Of God Hospital Bunbury St Jude's Community Visitors Scheme (Brighton SA) St Vincent's Prague House Switchboard Victoria Inc Sydney Local Health District The Centre for Continuing Education Inc. (The Centre) The Golden Retriever Club of SA Inc (Caring Canine Companions) The Mews Aged Care (Sapphire Care) Toukley Neighbourhood Centre Trinity Manor Aged Care UCWB Umbrella Multicultural Community Care Services Inc Uniting AgeWell Noble Park Uniting In Care Salisbury Vasey RSL Care Victorian Arabic Social Services Villa Maria Catholic Homes Volunteering Central Coast Volunteering Harbour Inc Wesley Community Services Ltd Wintringham Wynnum Baptist Church Community Visitors Scheme YMCA NSW Literature scan findings
The use of technology (e.g. phone and online models) might help the CVS in matching consumers and visitors regardless of geographical isolation from appropriate visitors, and training of ‘mainstream’ visitors – as well as service provider staff – in interacting with special needs groups could also assist. A number of peak organisations that where consumer/visitor matches were able to be made, they worked very well. Exploring community visitor models A number of community visitor programs were mentioned by stakeholders, including those they were simply aware of and those that were felt to represent ‘good practice’ examples. These have been reviewed by AHA and, where most relevant, information has been included in the literature review (Appendix B). Models that stakeholders felt could, or should be considered by the Department included: Providing a greater variety of activities within residential aged care homes (collaboration and transport to share resources) Residential aged care homes adopting a local school and develop pen pal arrangements with children functions, activities and relevant (e.g. cultural) celebrations Extending community eligibility beyond HCP recipients outings with transport provided Funding for more visitors from CALD groups Maintaining community connections for residents who have recently moved into a facility A pool of fully salaried people whose focus is entirely on visiting people in special needs groups and who closely cooperate with CVS Intergenerational models (e.g. local school/pre-school and residential aged care home relationship) Corporate models (e.g. employees supported to volunteer time) Use of companion animals Group visitor models (e.g. groups of visitors to visit where visitor safety may be an issue) Art therapy programs Community choirs for residential aged care home residents at risk of homelessness being ‘matched’ to share housing University students living in aged care. It was also noted that elements of perceived ‘best practice’ were currently operating within individual CVS auspices (although not necessarily in a consistent manner). Improving the CVS