Document Metadata Property Value Release date 2014-11-03 Status Review Version 0.22 Authors Michiel De Keyzer – PwC EU Services Nikolaos Loutas – PwC EU Services Ada Ziemyte – PwC EU Services Sebastiaan Rousseeuw – PwC EU Services Mihkel Lauk – PwC EU Services Konstantinos Tarabanis – Freelancer Reviewed by Pieter Breyne – PwC EU Services Miguel Alvarez-Rodriguez – European Commission Burian – European Commission Approved by Document History Version Date Description Action 0.22 2014-11-03 Update Update 0.21 2014-10-31 Updated key definitions and II Update 0.20 2014-10-30 Update Update 0.19 2014-10-29 Update Update 0.18 2014-10-28 Internal review and delivered for review Review 0.16-0.17 2014-10-28 Update Update 0.15 2014-10-27 Update Update 0.14 2014-10-22 Internal review and delivered for review Review 0.13 2014-10-22 Update Update 0.12 2014-10-21 Internal review Review 0.11 2014-10-16 Update on the state-of-the-art Update 0.10 2014-10-02 Update use case Update 0.09 2014-10-01 Update Update
Table 1 - Definition of key concepts Term Definition Administrative formality on our analysis we conclude that the term “administrative formality” is a synonym of “public service”. We therefore refer to the definition of “public service”. Public Service set of deeds and acts performed by or on behalf of a public administration for the benefit of a citizen, a business or another public administration. Business Event A certain stage in the business lifecycle with which a bundle of public services is associated in the context of a particular Member State. Key Business Event A Key Business Event comprises the generic stages of the business lifecycle, regardless from a specific Member State’s context, through which any business carries out its business activities and interaction with Government. We identify 12 Key Business Events: Starting a business Employing Staff Funding Business Operations & Taxation and Finance Legal & Regulatory Innovation Premises & Environment Returns and Obligations Expanding your Business Selling to Government Closing or Selling a business Public Service Portfolio The complete set of public services that is managed by a governmental service provider. The service portfolio is used to manage the entire lifecycle of all public services, and includes three categories: service pipeline (proposed or in development), service catalogue (live or available for deployment), and retired services. Catalogue of Public Services A catalogue of public services is a collection of descriptions of active public services that are provided by a public administration at any administrative (i.e. local, regional, national or pan-European). These descriptions are created following a common data model for representing public services.
und Weiterbildung Freie Berufe Gewerbe Gewerbliche Jagd Kinder und Jugend - Erziehung Kindergärten, Horte, Natur- und Landschaft Raumordnung, Stadt- u. Sport- und Strahlenschutz Tod und Bestattung Umweltschutz Zivil- und Feuerwehr Service Service name Conceptualized by the authors Additional information Costs (titled “Expenses” in Styria PSC and “Fees” in Wien PSC) Deadline General information Detail information (titled “More information” in Burgenland and Lower Austria PSCs and “Further information” in Wien PSC) It usually provides a link to the German version of the service or to other available online resources (e.g. leaflets). It is used only in the German version of the Burgenland PSC.
Processing time Used only in Wien PSC Form Form name Conceptualized by the authors Form URL Conceptualized by the authors Form URL language Conceptualized by the authors Legal basis (titled “Legal” in Styria PSC) Law Name Conceptualized by the authors Law URL Conceptualized by the authors () Law URL language Conceptualized by the authors Law URL Conceptualized by the authors Prerequisites (titled “Requirements” in Styria and Wien PSC) Procedure Respite Used only in Styria PSC Required documents (titled “Documents” in Styria PSC and “Documents required” in Wien PSC) Responsible department (titled “Responsibility” in Styria PSC, “Contact” in Wien PSC and “Competent authority” in Tirol PSC) Department name Conceptualized by the authors Department URL Conceptualized by the authors Department URL language Conceptualized by the authors Address Conceptualized by the authors Location on the map Conceptualized by the authors It is used in Wien PSC () Timetable Link to timetable information of Austrian trains It is used in Wien PSC Telefon Also titled as “Tel.”, “Telefone” Fax E-mail Opening hours It is used in Wien PSC. It is also used in Styria PSC but titled “Office hours” () Other details Sometimes there are further instructions about the responsible department in the form of text ()
Form of the enterprise Authorisation This is an access point to the State Portal. This service is meant for state institutions and entrepreneurs and needs credentials. Service (a typical of a service) Service audience For a citizen For an entrepreneur For an official Conceptualised by the authors Service category Company and activity licence search Environment authorities Culture and Leisure Time Licences and registrations Taxes and customs National Defence Structural assistance information system Transport Labour environment Legal Aid Accounting and Reporting Only the categories for the services for an entrepreneur have been added Name Conceptualised by the authors Description Conceptualised by the authors Text made by Provides information about the author of the text () Last modified Related services Relates “service” with itself (other services) Related topics Relates class “service” with class “topics” Related institutions Relates class “service” with class “contact” Also titled “related contacts” () Related contacts Relates “service” with class “contact” Economic Activities of Estonia Category A AGRICULTURE, FORESTRY AND FISHING B MINING AND QUARRYING C MANUFACTURING D ELECTRICITY, GAS, STEAM AND The hierarchy of activities is further divided in subcategories ()
activity is not for entrepreneurs) U ACTIVITIES OF EXTRATERRITORIAL ORGANISATIONS AND BODIES (This activity is not for entrepreneurs) Code Conceptualised by the authors Conceptualised by the authors Description Conceptualised by the authors This class includes Conceptualised by the authors This class excludes Conceptualised by the authors Topic (a typical of a topic) Topic audience For a citizen For an entrepreneur Conceptualized by the authors category Establishing a Company Licences and Registrations Taxes and Customs Accounting and Reporting Occupational Environment and Personnel Consumer Protection Financing a Company Environmental Protection Enterprise in the European Union Legal Aid Dissolving a Company Enterprise in Estonia Using the State Portal Only the categories for the topics for an entrepreneur have been added Title Text made by Provides information about the author of the text Last modified Legislation Links to other websites with relevant legislations Related topics Relates class “topics” with other topics Related services Relates class “topics” with class “services” Related external services to external services, other than
Download forms for printing Form URL Downloads the relevant form Form type e.g. PDF Form size in kB Other languages Language acronym e.g. fi, sv Form URL Links to the same form in the PSC in the rest available languages Permit () Category Vehicles, transport and traffic Alcohol and tobacco Food Animals Beauty and hair care field Plants, fertilisers and feeds Chemicals Real estate, construction and contracting Extractable soil resources and soil Tourism, restaurants and leisure time and assets Social welfare and health services Security lines of business by the authors Description See also Businesses not requiring a licence Presents in a tabular format each business along with any relevant observations for each business. Activity () Activity name Activities are considered subcategories of permit categories,
being used in the current PSC functionality. Service (also titled “Activity” in the PSC) Name Service provision method Establishment Cross Border Establishment/ Cross Border Cost Bank Account Required delivery time Legal framework NACE code Competent authority The name of the authority is provided as text. Activity description Steps Sometimes the are numbered, sometimes only in bullet format. Practical advice Notes and clarifications It gives contact details of relevant authorities and other information, e.g.: Responsible authority for provision Responsible authority for complaints Relative links Notes General prerequisites Title of prerequisite Link The functionality of this link is incomplete and not By clicking, a pop-up window asks the user to select “Country of origin” with 4 possible choices: Italy, Germany, Austria, and Poland. The user selects and proceeds and then the message “There is no equivalent document defined” appears Description Form Link Downloads the relevant form
Service Title by the authors () The selected organization Short description Beneficiaries The maximum period (working days) Deadline Description of the process The process is given in steps It relates process with “step” Step Number of step Step title Step Description Contact details It relates class “step” with class “contact” Contact E-services site The presence of Name of authority () Address Phone Fax Mail Site Hours Email Post Address Phone Fax Email
URL Phone Documents and Forms () Documents to be submitted It relates with class Background paper It relates with class Links () It relates with class Document Document title by the authors Document URL by the authors Related step number by the authors Payments Payment for service step It relates with “Payment for service step” class Service price lists It relates with “price list” class Payment for service step Title ( and ) Step name It refers the name of step this payment Payment type bank online Latvian Post card Laws and regulations Payment description It relates “Payment for service step” with “Payment description table” class Payment description table mandatory correspond
name of item unit unit with VAT Service list List title () List URL Organization Table of list Laws and regulations It relates “price list” with “laws” class Laws Law title Links to laws () Law URL Table of prices No Name of the item Unit Price without VAT VAT Price with VAT Information Possibility of appeal (administrative process) Reminder Warning Laws and regulations () Authority Number and date Service Classification Service function Service mission Directory of services Name of service Contact details Site Information on the update Related services Associated service name It relates “service” with other services () Organization
Other All permits Subsector Each sector is further divided in subsectors Competent authority A list of authorities Service () Controlling authority This property is provided when clicking in the service Name of service Permit code Description Legislation governing the authorization procedure Application e-service Link Procedure for granting the authorisation Actions required Timeframe Fees Payment details Related administrative services Required Documents Description Application form Link Competent authorities Issuing authorities (class authority) Controlling authorities (class authority) Authority Link Related public registries and databases Link Remedies () (class Remedy) Remedy Title Description Temporary service info () Additional info () Municipality (list of municipalities) () Institution (list of institutions) Contact Type Consultants Municipality Institution Address Phone E-mail
Trading Company Branch Office Temporal of Companies Title Description Business sector Category Financial activities and of Insurances Real estate activities and rental activities Healthcare and veterinary activities, social service Trade Construction Education Energy Hotels and Catering Manufacturing Industry Information and Communications Other social activities and community services; personal services Business services Transportation, storage, communications and tourism Title Description Activity domain Category Each business sector has its own activity domains Title Description Activity Category Each activity domain has its own activities Title Description Procedure () Title Each activity has its own procedures (that resembles services) Type CCAA AGE Information It relates “Procedure” class with
“Information” class Regulations It relates “Procedure” with “Regulations” class More information It relates “Procedure” class with “more information” class Compete authority It relates “Procedure” class with “Compete authority” class Information Type Description Condition Competent/Responsible Entity Relevant department Scope Result Requirements Documentation to be submitted Regulations Description More information Channel Method of commencement Periods Average time for resolution Form Remarks Compete authority Description Scope Telephone Number Link
Analysis of commonalities and differences between the data models Table 16 analyses the commonalities and differences in terms of classes and properties of the data models used for describing key business events and public services on the PSCs. Where possible, the classes and properties where directly mapped to the equivalent term of the CPSV. If the term in the column “class” is indicated in bold, it means that it comes from CPSV. For the terms that are not yet in the CPSV, we have used the name coming from the Austrian model to describe key business events and public services on the PSC as a basis for doing the comparison. This will serve as input for suggesting new classes and properties to be added to the CPSV-AP to the Working Group. Table 18 - Differences and commonalities of the PSMs Class Properties Austria Estonia Finland Greece Latvia Lithuania Spain Poland Public Service √ √ √ √ √ √ √ (Procedure) Name √ √ √ √ √ √ √ Type √ (Service type) √ √ Service Outline √ description) Description √ (General information) √ (Description) √ (What) √ (Activity description) √ (Short description) √ (Description) √ (Information) Further Information √ Additional information √ (Practical advice and Notes and clarifications) Additional info √ (More information) Temporal √ (Deadline) √ (Deadline) Respite √ Processing time √ √ (Required delivery time) √ (The maximum period (working days)) Average time for resolution Costs √ √ (Price) √ (Cost) √ Payments √ Location √ (Region; Community) √ (Region) √ (Region; Municipality) √ (Territory; Municipality) √ (Municipality) √ (Municipality) Formal Framework √ (Legal basis) √ (Legislation) √ (Legislation) √ framework) √ (Laws and regulations) √ (Legislation governing the authorization procedure) √ (Regulations) Rule √ (Procedure) √ (Acts as follows) √ (steps) √ (Description of the process) √ (Procedure for granting the authorization)
Preconditions √ (Prerequisites) √ and criteria) √ (General prerequisites) Input √ (Forms ; Required documents) √ (Forms) √ (Electronic application form or services; Download forms for printing) √ √ (Documents and Forms) √ (Application form; Required Documents) √ (Documentation to be submitted) √ (Responsible department) √ (Service audience) √ (To whom; Organization)) √ (Competent authority) √ (Beneficiaries; The selected organization; State authorities) √ (Competent authority divided into Issuing authorities and Controlling authority; Institution) √ (Competent authority) Remedies √ (Remedies) Contact Information Contact Expert’s basic information √ (Contact Person Profession √ Sector √ (Service category) √ Sector √ Sector √ (Sector list) √ (Business sector) Municipality √ √ √ √ Business event √ Business situation Related services √ (Related services) √ (Related services) √ (Electronic application form or services) √ (Related services) √ (Related public registries and databases)
FRBR Expressions, that is, a concrete expression, such as a document, of the more abstract concept of the rules themselves. Rules are used for validating the input required by the service, deciding on the eligibility of the user, steering the service process and defining the dependencies/relationships between services. The CPSV does not envisage instances of the Rule class as machine-processable business rules. Rules should be linked to the organisation that is responsible for them. Implements (object type) The implements property links a Rule to relevant legislation or policy documents i.e. the formal framework under which the rules are defined - see below. The Formal Framework Class This class represents the legislation, policy or policies that lie behind the rules that govern the service. As with the Rule class, the Formal Framework class is a sub class of frbr:Expression, i.e. instances of the class are concrete expressions of the more abstract concept of the piece of legislation or policy itself. The European Council's invitation to introduce the European Legislation Identifier and portals such as legislation.gov.uk are relevant in this context. Adding '/data.xml' or /data.rdf' to any legislation URI on legislation.gov.uk will reveal how this can be done, for example http://www.legislation.gov.uk/uksi/2012/3170/contents/made{/data.rdf or /data.xml}. Dublin Core provides the necessary properties for describing the legislation or policy, including dcterms:creator to link it to the public body responsible for it. The Agent Class The Agent class, is any resource that acts or has the power to act. PlaysRole, provides, uses playsRole is a very general property that links an Agent to a Public Service in which it plays some role. Both provides and uses are sub properties of playsRole with specific semantics. The provides property an Agent to a Public Service for which it is responsible. Whether it provides the service directly or outsources it is not relevant, the Agent that provides the service is the one that is ultimately responsible for its provision. The uses property an Agent to a Public Service in which it plays the specific role of user, meaning that it provides the input and receives the output but does not play any direct role in providing the service. This will typically be an individual citizen or an outside organisation.
Business Event is a life event for the organizations. European Commission, Enterprise Linking up Europe: the Importance of Interoperability for eGovernment Services The objective of this Commission services working document is to emphasise the importance of interoperability in delivering eGovernment services in Europe. It also defines the term of Business Episode. AXELOS ITIL® 2011 glossary and abbreviations An IT Service Management glossary. Contains good concepts for the definitions of Service Portfolio and Service Catalogue. Oxford University Oxford Dictionaries An explanatory dictionary for defining the terms of Administrative and Formality. John & Sons, Inc. Environmental Impact Assessment: Practical Solutions to Recurrent Problems by David P. Lawrence In this book different degrees of administrative formalities are defined. Low level of administrative formalities is applicable for the public services that do not need formal assistance, i.e. counselling services. High degree, vice versa, is applicable for the public services with very formal and complex procedures, i.e. litigation. Table 22 - Definitions from related work used as input for defining key concepts Term Definition Sources Administrative formality The legislation of European Union does not define administrative formalities. However, based on court practice, similar concepts and contexts, it is concluded that the administrative formality means the rules of procedure for realizing citizens’ or businesses rights or obligations. PwC Legal Estonia, October 2014 Administrative formality The term "administrative formalities" must be understood as covering all operations which involve the checking of documents and certificates accompanying the goods and are intended to ensure by simple visual inspection that the goods to the documents and certificates, where such operations may be carried out by officials having general authority to inspect goods at the frontier. European Court reports 1988 Page 04689. Case 190/87. Formalities (count noun) A thing that is done simply to comply with convention, regulations, or custom. Synonym to “Official Procedure”. Oxford Dictionary Administrative formality Administrative formality has different degrees: from low degree (unassisted procedures) to high degree (litigation). “Environmental Impact Assessment: Practical Solutions to Recurrent Problems” By David P. Lawrence, John Wiley & Sons, Inc. Procedure Description The term procedure description is describing the formal activities that are part of the procedure of a public service, i.e. how the Population of the Services Directory with Information
procedure for this service will be enforced including the process steps of the customer and the responsible public service provider. Related to the New Professions, V1.0; SPOCS Public Service A set of deeds and acts performed by or on behalf of a public administration for the benefit of a citizen, a business or another public administration. e-Government Core Vocabularies (v1.1) Public Service A public service is a service rendered by a public administration to either business (A2B), citizens (A2C) or other public administrations (A2A). European Commission – ISA Work Programme; DIGIT – Federated catalogue of public services; D2.2 Phase II Final report – WP 2: Requirements and Scenarios; Version 0.1 June 2013 Service A service is a resource that represents the capability to a certain outcome and value to the service requester and is enabled by the service provider. European Commission – ISA Work Programme; – Federated catalogue of public services; D2.2 Phase II Final report – WP 2: Requirements and Scenarios; Version 0.1 June 2013 Services of general interest The concept Services of general (economic) interest (SG(E)I) is an official term used by the European for all services that are of specific interest to society. This includes all public services. The scope of the SGIs is broader than the scope of the public services in this document and can also include services which are often, but not always, in hands of private companies (e.g. water, electricity, mail). European Commission – ISA Work Programme; – Federated catalogue of public services; D2.2 Phase II Final report – WP 2: Requirements and Scenarios; Version 0.1 June 2013 Business Event A certain stage in the business lifecycle with which bundle of public services is associated. Population of the Services Directory with Information Related to the New Professions, V1.0; SPOCS Business An Event comprises the major categories through which any business carries out its business activities and interaction with Government. There are 12 Events in the proposed Business Access Model which are a combination of lifecycle, business functions and services. Public Services Broker Study, BASIS 2001 Life Event Metaphor used to denote a specific situation or event in the life of a citizen or a life cycle of an organization that requires a set of public services to be performed. Todorovski et al., 2006.
Business Episode Components of the business life cycle. They are, in effect, life events for enterprises. Typical examples of business episodes include starting a business, employing staff, acquiring a licence, statutory returns, taxation, closing/selling a business. Linking up Europe: the Importance of Interoperability for eGovernment Services. European Communities, 2003 Business Episode An Episode is a sub-categorisation of Events and is essentially a more defined classification of key business activities and Government interactions. 105 unique Episodes were defined as sub-categories of the 12 Events. Public Services Broker BASIS 2001 Service Portfolio The complete set of services that is managed by a service provider. The service portfolio is used to manage the entire lifecycle of all services, and includes categories: service pipeline (proposed or in development), service catalogue (live or available for deployment), and retired services. ITIL® 2011 glossary and abbreviations Service Catalogue A database or structured document with information about all live services, including those available for deployment. The service catalogue is part of the service portfolio and contains information about two types of service: customer-facing services; and supporting services required by the service provider to deliver customer-facing services. ITIL® 2011 glossary and abbreviations Catalogue of Public Services A catalogue of public services is a collection of descriptions of public services that are provided by a public administration at any administrative level (i.e. local, regional, national or pan-European). These descriptions are created following a common data model for representing public services. European Commission – ISA Work Programme; DIGIT – Federated catalogue of public services; D2.2 Phase II Final report – WP 2: Requirements and Scenarios; Version 0.1 June 2013 eService An eService (or a digital public service), in the EU context, is (part of) a public service that is made available electronically via an e-Government portal. The administrative procedures can be completed via a user interface which is available on the Web. European Commission – ISA Work Programme; – Federated catalogue of public services; D2.2 Phase II Final report – WP 2: Requirements and Scenarios; Version 0.1 June 2013