The law recognises that are occasions when it may be appropriate to withhold certain information and provide exemptions in specified circumstances. If we withhold information on the basis that it is exempt from disclosure, where it is possible to do so, we will explain the exemption(s) we are relying on and the reasons why one or more are necessary. 3.9 Can I choose the format in which my information is supplied? Where you have submitted your request electronically or asked us to respond in a particular format, we will try to do so wherever this is reasonably practicable. 3.10 Can you refuse my request? In certain circumstances we may refuse to act on your request if we consider that your request is unfounded, excessive or repetitive in nature. We will give our reasons if we refuse to comply with your request on any of these grounds. 3.11 What if I am not satisfied with your response or it is taking too long? If you do not hear from us by the latest due date or are not satisfied with the response you have been given, you have the right to complain to the Information Commissioner. The Information Commissioner is the UK’s independent regulator responsible for upholding and enforcing the rights of individuals under data protection law. You can email the Information Commissioner’s office or write to: Information Commissioner's Office Wycliffe House Water Lane Wilmslow
by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her. “Explicit Consent” requires a very clear and specific statement, leaving no room for misinterpretation. “Third Party” is a living individual other than the person who is the data subject “Recipient” a person or organisation who receives your personal information from us. This may be a company with whom we have entered into a contract to provide services on our behalf or another Controller with whom we are either required or permitted to share personal information. “Latest due date” one calendar month counted from the first working day after proof of ID and any requested information is received by us, except where this falls on a weekend or a bank holiday in which case the “latest due date” is treated as the first working day after the weekend or bank holiday. The same method is applied to calculating the “latest due date” for complex requests where an extension of time is permitted and claimed. “Automated Processing” means any processing of personal information that is automated through the use of computers and computer software. “Automated Decision-Making (ADM)” a decision which is based solely on Automated Processing (including Profiling) which produces legal effects or significantly affects an individual. The GDPR generally prohibits Automated Decision-Making except in defined circumstances, subject to certain conditions and safeguards being met. “Profiling” means the recording and analysis of a person's psychological and behavioural characteristics, so as to assess or predict their capabilities in a certain sphere or to assist in identifying categories of people. “General Information Protection Regulation (GDPR)” means the General Information Protection Regulation ((EU) 2016/679). “Data Protection Act 2018” means UK legislation that repeals the 1998 Act; implements discretions delegated to EU Member States under the