Roadmap Themes Core Capabilities Outcomes/Benefits Information and Analytics People Capability Sourcing and Innovation ICT Business Management Online Self-Service Digital Security Technology Platforms Governance and Strategic Policy Evolving our Culture Empowering our People Improving our Processes Harnessing our Data Opening our Systems Converging our Technology Stability of ICT project and service delivery Efficiency in the cost of delivering ICT services Transparency in ICT governance and service delivery Capability of the public sector to respond to changing community needs Key Performance Indicators Whole of Government stretch targets for 2020 and beyond...
Agency Benefits and Impacts Very common, many similarities Commonality of Function across Government Agency-specific, few similarities With more than one hundred different agencies delivering a wide range of services to the community, the public sector is both large and complex. Even though agencies have different purposes and provide different services, there are a range of business functions that are common across the sector, such as licensing. They are often also not unique to government or to Western Australia, with numerous competitive technology solutions available in the market, such as payment gateways, email services, and financial management systems. Many are available as a service in the cloud, with more pay-as-you-go options appearing regularly. Unavailable or Readily available, little competition high competition Commoditisation of Solutions within the Marketplace This Strategy is not about creating an “ICT Shared Service”. Every agency will retain responsibility for, and control over, how their ICT is delivered. But new service models and technologies, and greater collaboration across the public sector, will change how ICT is delivered and contributes value to the community. If commercial pay-as-you-go services deliver the same or better value at a lower cost, using them can free up ICT resources and staff time to work on more important, strategic or agency-specific activities that deliver more value to the agency. This will most likely result in changes to ICT roles and structures within agencies. The challenge for the public sector is to transform ICT from a business cost to a business enabler. The challenge for ICT staff is to transform from technology-focused implementers, to trusted advisors to business peers, effective brokers of internal or externally sourced ICT services, and change catalysts for their agency. By following this Strategy and implementing the standards and systems delivered by Roadmap initiatives, each agency should realise their own benefits, in line with the high- level government benefits (see page 22): Stability – more projects should be on time and budget, with services delivered to agreed levels Efficiency – ICT services should cost less and deliver greater value to the community Governance – greater transparency and control over ICT investment and business management; and Capability – more capable ICT staff better able to support business agility and flexibility.
Roadmap Overview Themes Information and Analytics People Capability Sourcing and Innovation ICT Business Management Online Digital Security Technology Platforms 2016 - 17 2017 - 18 2018 - 19 2019 - 20 Open Data Portal Government Data Dictionary Government Analytics Data Management Framework Secure Data Exchange & Repository ICT Skills F work Digitally Skilled Workforce ICT Leadership Program Digital Workforce Plan Agile Procurement Framework Government Solution Marketplace Collab. & Innovation Portal Innovation Hub ICT Resource Sharing Portal WA Enterprise Architecture (v1) ICT Portfolio Repository Government ICT Dashboard Initial Portal Portal Multiagency Exchange Innovation Hub Portal Personalisation Digital Security Framework Public Sector Digital IAM Digital Identity Digital Profile Management Gov.Svc. Broker Software Rationalisation Government Cloud & Network (GovNext_ICT) Strategy Review & Baselining Governance and Common Standards Government ICT Policies