Computer Skills (Foundational) Specific to software CSC Administrative Direct Service Management Senior Executive -Utilize the software effectively Specific to databases CSC Administrative Direct Service Management Senior Executive -Utilize the databases effectively Critical Thinking (Foundational) Critical and Creative Thinking (RFP pending) CSC Administrative Direct Service Management Senior Executive -Identify what is necessary for successful decision making and problem solving -Clarify facts, concepts, and evidence involved in problem solving. -Evaluate evidence used to support a position. -Revise arguments and conclusions based on critical analysis. -Recognize implicit and explicit features of communication. -Assess similarities and differences in points of view. Problem Solving: Solutions in the Workplace NPF Administrative Direct Service Management Senior Executive -Define problem-solving -List the steps in problem-solving -Describe common solutions to common workplace problems -Describe creative methods for solving difficult problems -Identify common obstacles to effective problem-solving Strategic Thinking (RFP needed) CSC Management Senior Executive -Define and explain the importance of strategic thinking -Recognize and be able to respond effectively to stakeholders different perspectives and interests -Apply strategic thinking tools such as stakeholder analysis, environmental scanning, power analysis, and reframing - Develop a preliminary strategy for achieving desired results Cultural Competency (Foundational) Cultural Competency CSC Administrative Direct Service Management Senior Executive -Expand definitions of diversity and culture -Expand recognition of the impact of culture on human interactions and communication -Identify the five elements of cultural competency Bridges Out of Poverty Overview CSC Administrative Direct Service Management Senior Executive -Explain the difference between situational and generational poverty -Name three hidden rules for poverty, middle class, and wealth -Demonstrate the differences between language registers -Articulate five types of resources for moving between classes. Cultural Competency/Bridges Out of Poverty Reflective Practice CSC Administrative Direct Service Management Senior Executive -Identify how they have applied Cultural Competency and Bridges Out of Poverty concepts and tools in their daily work with clients -List next steps to further enhance the application of these concepts into practice
-Explain best practices and contemporary winning business approaches in customer service (i.e., Zappos, Google) Data Management Effective Case Note Documentation (RFP needed) CSC Direct Service -Recite basic standards for quality case note and case record documentation -Identify inferences in order to avoid them in case note. -Reduce wordiness and unnecessary content -Practice quality case note writing Data Soup to Nuts CSC Direct Service Management Senior Executive -Describe the program management cycle and the role of data in each phase -Identify types of data and what information they provide -Apply skills in data analysis -Utilize 4 questions to ask about results to help identify action steps -Develop a data agenda -Utilize asset/resource mapping Dynamics of Family Relationships Dynamics of Family Relationships (RFP needed) CSC Direct Service Management Senior Executive -Identify tools and strategies to work with families in dealing with internal social processes: i.e., managing family conflicts, decision making, stress reduction and crisis prevention/intervention. -Describe the internal workings of families with special needs. -Direct and facilitate the process as parents/caretakers integrate effective support and educational strategies pertinent to their family's issues Engagement Touchpoints CSC Direct Service Management Senior Executive -Explain the theories and concepts of the Touchpoints™ Approach, with emphasis on the developmental and relational elements of parent-child-provider relationships, and their clinical applications -Deliver of care to families by using relationship-building strategies and communication tools based on the Touchpoints™ Approach Solution-Focused Approach (Inclusive of Risk and Protective Factors) CSC Direct Service Management Senior Executive -Identify self as partner rather than expert -Recognize the client's expressions of intense feelings, both positive and negative, and use this passion to identify what is meaningful to the client -Utilize solution-focused tools -Identify the benefit of clustering risk and protective factors and the guidance this may provide for intervention -Integrate the Solution Focused Approach with Touchpoints -Utilize family strengths as a way of creating change Triple P CSC Direct Service Management Senior Executive -Utilize Triple P for detection and effective management of child behavior problems -Identify Foundational principles of positive parenting strategies for promoting children's development -Explain effective parent consultation -Identify indicators suggesting more intensive intervention is required
Senior Executive -Describe the collaboration continuum -Identify collaboration -Identify the 5 paradigm shifts necessary for collaboration -Begin thinking through decisions regarding collaboration Negotiation: Power and Influence (RFP needed) CSC Direct Service Management Senior Executive -Identify techniques in negotiation -Identify strategies for brokering and alignment -Develop and leverage strategic partnerships to build capacity -Identify strategies to hold one’s self and others accountable when there is no power differential Program Management Program Planning and Evaluation NPF Management Senior Executive -List the benefits of program evaluation -Identify eight steps to effectively measure program outcomes -Differentiate between inputs, outputs and outcome -Design a logic model - Collect and analyze data Policy Development (RFP needed) CSC Management Senior Executive -Identify best practices in comprehensive community development -Describe the role of assessment in policy development. - Identify leadership skills to advocate for the use of data in program planning and policy development Resource Development Grant Seeking and Writing CSC Management Senior Executive -Identify opportunities using a variety of resources -Evaluate grant opportunities to determine if they are a good match for your organization -Establish a system to be prepared to write grants -Identify the important information in grant application instructions -Identify the basic parts of a grant proposal Intermediate Grant Writing CSC Management Senior Executive - Write each component of a proposal - Identify different types of budgets and create a basic program budget -Define the types of evaluation objectives -Plan and practice grant writing in groups -Identify ways in which to tailor proposals to fit the funder Getting Past the Challenges of Fund Development NPF Management Senior Executive -Identify the purpose and components of a fund development plan -Describe the fund development planning process -Develop a plan for their organization -Explain basic fund development concepts including planning for sustainable funding Steps to Successful Grant Management NPF Management Senior Executive -Identify funder requirements -Crosswalk the components of a sample grant proposal into a program plan and