Transport Wage war on unpunctual ambulances who delay patients’ appointments. Patients sometimes miss appointments which are then put back, sometimes for weeks. As above. Kate Gem / Ros Highfield Carers Carers need more support when the patient in hospital is the cared for. Time should be given by staff to listen to the carer. Agree, can take this to heads of nursing to discuss further. Nic Firth Carers Less carer support at hospital then previously SMBC removed the support role from the hospital. Patient and Customer Services now offer a sign posting service. Nic Learning Disability An idea is to consider the ongoing needs of an ageing learning disability population in Stockport This is a strong recommendation emerging from the PCT & Council's latest Joint Strategic Needs Assessment and, as such, will be considered in future commissioning decision. Nic Firth Learning Disability Budgets and duty of care disagreements make a vulnerable adult profoundly more vulnerable! Not sure what this means, could we please have more details? Nic Firth Learning Disability Hospital passports are not always acted upon as staff has limited time. Will feed this back at the Heads of Nursing meetings to highlight with all staff. Nic Firth Learning Disability Need to improve emergency inpatients assessments for vulnerable adults inc those with profound LD who are reliant on others for support. Need to agree a way of providing them with the support they need or pay for it! Not sure what this If extra staff are needed then the staff request through their manager and it is approved. Nic Firth Learning Disability Not everyone with a learning disability can use easy read info. For some it is important to involve carer/support worker/advocate – they are a valuable source of info about the person Agree. Again can feed back at the Heads of Nursing meetings to highlight with staff. Nic Firth
Learning Disability On some wards red trays do not flag up the support needed. Need more info, as do not understand what this means. Red trays do not flag up the specific support required, just that some help is needed. More information is recorded in the patient notes. Nic Firth Learning Disability Social Care/medical staff need to work in partnership – taking joint responsibility whilst patient in hospital as NHS staff do not know the person/their needs. The hospital is responsible for the patient while they are in our care, but agree that partnership working is important. Nic Learning Disability Stepping Hill still not working with learning disabilities Could we have examples of where this isn't happening? Nic Firth Learning Disability There is no point in having red trays unless vulnerable people are offered help when needed. Often this is not the case Could we have examples of where this isn't happening? Nic Firth Learning Disability Weight management, food hygiene and storage for people with a learning disability Sorry, again don't understand what this means, could we have more detail? Nic Firth Learning Disability You could do this by treating people as individuals and listening and hearing their individual health needs. You cannot generalise people with disabilities Agree. Again can feed back at the Heads of Nursing meetings to highlight with staff. Nic Firth Patient Experience Disabled patient had to buzzer 3 times for help with toileting. Eventually managed to change own pad. Nurse who came threw yellow bag at him and told him to dispose of it in bin outside toilets. Carer arrived to find husband extremely distressed. Could we have specific details to address this case as it is totally unacceptable that a patient has been treated in this manner. Nic Firth Patient Experience No means of weighing wheelchair users MUST tool allows for non weight bearing people using measurements. Also patients can be hoisted/transferred into the chair weighing scales. Nic Patient Safety Health and safety issue – please put bumpers on cot sides to prevent accidents There has to be a risk assessment done for this, and that is available to all wards. Nic Firth