Document Metadata Property Value Release date 2014-02-09 Status Review Version 0.50 Authors Michiel De Keyzer – PwC EU Services Nikolaos Loutas – PwC EU Services Ada Ziemyte – PwC EU Services Sebastiaan Rousseeuw – PwC EU Services Mihkel Lauk – PwC EU Services Konstantinos Tarabanis – Freelancer Reviewed by Pieter Breyne – PwC EU Services Miguel Alvarez-Rodriguez – European Commission Burian – European Commission Margarida Abecasis – European Commission Vassilios Peristeras – European Commission Approved by Document History Version Date Description Action 0.50 2015-02-10 Preparation for public review Update 0.49 2015-02-09 Small updates in the definition of Business Event – Type and the Process and methodology Update 0.48 2015-02-06 Several updates Update 0.47 2015-02-05 Several updates after internal review Update 0.43-0.46 2015-02-04 Updates based on the feedback of the ISA Programme Update 0.42 2015-01-22 Several updates Update 0.41 2015-01-06 Several updates Update 0.40 2014-12-24 Several updates Update 0.39 2014-12-23 Several updates Update 0.38 2014-12-19 Several updates Update 0.37 2014-12-06 Several updates Update
Business Type No match Business Language No match Business Event Processing time No match Business Event Has Cost No Public Service Close match Procedure Public Service Identifier Exact match ID procedure Procedure Public Service Description Exact match Description Procedure Public Service Description match Remarks Procedure Public Service Name Exact match Name Procedure Public Service Is Grouped By Exact match Business Activities Apply Procedure Public Service Is Grouped By Exact match Procedure Business situation Public Service Type No match Type of provision Procedure Public Service Type No match Country of origin Procedure Public Service Type No Type of establishment Establishment Public Service Type No match Legal form Procedure Public Service Type No match Procedure group Procedure Public Service Type No match Category Procedure Public Service Type Related match Type Procedure Public Service Language No match Public Service hasChannel match Channel Procedure Public Service hasChannel Exact match Telephone Number Competent authority Public Service hasChannel Exact match Telephone Number Professional association Public Service Processing Time match Average time for resolution Procedure Public Service Sector Exact match Name Business sector Public Service Sector Exact match Name Activities Public Service Keyword No Public Service Physically Available At No match Public Service Requires No match Public Service Related No match Public Service Has Input Narrow match Documentation to be submitted Procedure Public Service Has Input Narrow match Form Procedure Public Service Produces Exact match Result Procedure
Public Service Follows match Requirements Procedure Public Service Follows Exact match Regulations Procedure Public Service Spatial Exact match Province Location Public Service Spatial match Town Location Public Service Spatial Exact match Autonomous community Location Public Service Temporal Exact match Periods Procedure Public Service Has Cost match Fees Procedure Public Service role No match Public Service Uses No Public Service HasCompetentAuthority Exact match Competent authority Procedure Public Service HasCompetentAuthority Related match Competent/processing body Public Service HasCompetentAuthority Close match Link to competent authority Procedure Input No match Form Input Identifier match URL Form Input Name Exact match Name Form Input Description No match Type No match Input Related Documentation match URL Form Output No match Output Identifier No match Output Name Exact match Result Procedure Output Description No match Output Type No Cost Exact match Fees Procedure Cost No match Cost Identifier No match Cost Value No match Cost Currency No match Cost Description No Channel No match Channel Identifier No match Channel Owned By No match Period of Time No Periods Procedure Period of Time Identifier No match Period of Time Start Date/time No match Period of Time End Date/time No Rule No match Rule Identifier No
Rule Description No Rule Name No Rule Language No match Rule Implements No match Formal Framework Exact match Regulation Formal Framework Identifier Exact match Number Regulation Formal Framework Name Exact match Name Regulation Formal Framework Description Exact match Method of commencement Procedure Formal Framework Language No Formal Framework Status No match Formal Framework Subject No match Formal Framework Territorial Application No Formal Framework Type No match Formal Framework Related No match Formal Framework Has Creator No match Agent No match Agent Identifier No match Agent Name No match Agent Type No match Agent Role No match Agent Uses No match Agent Has Address No Formal Organisation Exact match Professional association Formal Organisation Name Exact match Name Professional association Formal Organisation Administrative Level Exact match Scope Procedure Formal Organisation Alternative Name No match Formal Organisation Identifier Exact match Link Professional association Formal Organisation Homepage Exact match Link Professional association Formal Organisation Has Address Exact match Address Professional association Formal Organisation Plays Role Related Relevant department Procedure Formal Organisation Type No match Public Organisation Exact match Competent authority Public Organisation Identifier Exact match Link Competent authority
Public Service Identifier No Public Service Description Exact match Description Service Public Service Name Exact match Name Service Public Service Is Grouped By Broad match Related topic Service Public Service Is Grouped By Broad match Related service Topic Public Service Is Grouped By Broad match Related external services Public Service Type No match Audience Service Public Service Type Exact match Category Service Public Service Language No match Public Service hasChannel Exact match E-mail Contact Public Service hasChannel Exact match Fax Contact Public Service hasChannel Exact match Homepage Contact Public Service hasChannel Exact match Phone Contact Public Service Processing Time No match Public Service Sector Close match Category Economic Activities of Estonia (EMTAK) Public Service Keyword Exact match Name Most popular related keywords Public Service Physically Available At No Public Service Requires No match Public Service Related Exact match Related service Service Public Service Has Input Exact match ID Form Public Service Produces No match Public Service Follows No match Public Service Spatial No match Public Service Temporal No match Public Service Has Cost No match Public Service Plays role Exact match Related institution Service Public Service Uses No Public Service HasCompetentAuthority match Related institution Service Public Service HasCompetentAuthority Exact match Related service Contact
Formal Framework Related No match Formal Framework Has Creator No match Agent No match Identifier No match Agent Name No Type No match Agent Plays Role No match Agent Uses No Agent Has Address No match Formal Organisation Exact match Contact Formal Organisation Identifier Exact match Homepage Contact Formal Organisation Name match Name Contact Formal Organisation Type Exact match Category Contact Formal Organisation Has Address match Address Contact Formal Organisation Administrative Level No match Formal Organisation Alternative Name No Formal Organisation Homepage Exact match Homepage Contact Formal Organisation Type No match Public Organisation No match Public Organisation Identifier No match Public Organisation Public Organisation Type No match Public Organisation Administrative No match Public Organisation Alternative Name No match Public Organisation Homepage No match Public Organisation Has Address No match Person No match Entity No match Location No match Location Has Address No match Address No match Address Full Address No match Address Address ID No match Address Address Area No match Address Unit L1 No match
II: EU MS In this Annex we describe the public service models used to review and analyse the state-of-the art in the Member States. For each model we will describe the title, description, the owner of the model, the administrative levels (national, regional and/or local) it applicable on and any other relevant documentation. This general information about the model is followed by a description of all classes and attributes and any controlled vocabularies used. Table 10 - Template Public Service Model - information Title Title of the public service model or the PSC. Description Description of the public service or PSC website and the information provided. In cases problems were detected, they are also mention in this sub-part. Owner The owner of the public service model or the PSC (e.g. ministry) Administrative level [National] [Regional] Other documentation Any other relevant documentation. Table 11 - Template Public Service - Description of classes and properties Class Property Controlled vocabulary / values Comments The of the CPSV-AP that the property or value belongs to. The property we are mapping from The value belonging to the CPSV-AP. Any additional information or remarks to be made related to mapping.