Education & Years (academic year to date) Better 11 12, or 0.04%,as at RED 0.02% (14/15 National Average) RED 12 is above target but not unexpected against a national trend of steadily increasing exclusion rates. We are working with schools (particularly one school with 3 exclusions this year to date) and the Regional Schools Commissioner to address. (academic year to date) Better 62 47, or 0.3%, as at March RED 0.15% (14/15 National Average) RED 47 is above target but not unexpected against a national trend of steadily increasing exclusion rates, and an improvement upon 53 at the same point last year. We are working with heads and the Regional Schools Commissioner to tackle exclusion rates. (academic year 2015/16) Same 64.8% 64.8% GREEN 64.9% (2015, National Average) AMBER n/a (FSM) (academic year 2015/16) Same 36.2% 36.2% 39.2% (2016, National Average) AMBER This will be a redundant measure after summer 2017 due to a national change in the way young people’s academic attainment is measured. A*-C GCSE grades are being replaced with Progress8 and Attainment8. Both of these will have subsidiary indicators of both FSM and wider disadvantaged groups. However, exact wording is still to be confirmed. Provisional data is due in Oct/Nov (dependent on DfE release). (academic year 2015/16) Better 212.5 212.5 GREEN 215.9 (2016, National Average) AMBER
Adult Care & Support n/a 6.9 14.8 RED 3.7 (2015/16 National Average) RED Winter 2016/17 was particularly challenging both nationally and locally. The adult social care grant should help to reduce delayed transfers of care in 2017/18. There are indications that performance in 17/18 is improving. n/a 14.8 29.7 RED 11 (2015/16 national average) RED Winter 2016/17 was particularly challenging both nationally and locally. The adult social care grant should help to reduce delayed transfers of care in 2017/18. There are indications that performance in 17/18 is improving. n/a 60% 49.9% RED 63.3% (2015/16 national average) RED Cornwall Foundation Trust (CFT) reports this data, which should be treated with caution. We are working with CFT to understand this data. n/a 2,800 2,759 n/a The figures have increased over the past year demonstrating the council is supporting more people at home. The Transforming Adults Social Care programme will put in place a range of initiatives that will mean less people will require long term support. n/a 2,100 2,061 GREEN n/a This indicator shows that these packages for the people mean that people are supported at home rather than in placements, which is entirely appropriate. n/a 84.0% 90.2% 82.4% (2015/16 national average) GREEN Performance for this indicator is at expected levels. There is a review of how this indicator is measured to ensure its efficacy. Better 6.5% 7.7% GREEN 8.8% (2015/16 national average) RED Please note that the figure for Q4 is provisional and requires further verification.
Worse 3% 3.31% GREEN 7.4% (2015/16 national average) RED Performance is at expected levels at this stage. Further work is needed to really develop Cornwall’s approach to support people with learning disabilities in this area. Better 530.0 516.2 GREEN 673.4 (2015/16 national average) The improved figure for this quarter needs final verification and is subject to moderation. However Cornwall’s performance is strong in this area compared to the national picture Children & Family Services Worse 14% 18.03% RED 10% (2015 national average RED Provisional data subject to validation. The outturn is affected by the overall reduction by the numbers of Children in Care; the number of children who having 3 or more placements has remained relatively stable at around 70. Worse 22% 17.77% RED No direct comparator at this time Provisional data subject to validation. Performance in supporting children to achieve permanence is consistently strong but volatile due to small numbers. Repeat children in need plans within 24 months (Safeguarding) n/a n/a 1.88 n/a Provisional data subject to validation. This performance indicator is development and its continuation will be reviewed at the end of Quarter 2 2017/18. n/a n/ 2.15 n/a Provisional data subject to validation. This performance indicator is under development and its continuation will be reviewed at the end of Q2 17/18. Better 70% 76.92% GREEN 68% (2015 national average Provisional data subject to validation. Performance in helping children to achieve long term stability is good. Better 20% 13.17% GREEN 17.9% (2016 national average) GREEN Provisional data subject to validation. Good performance indicating effectiveness of Child Protection Plans and step down arrangements as well as robust decision making in escalating CP plans to care proceedings.
Better 20% 16.55% GREEN 22.3% (2016 national average) GREEN Provisional data subject to validation. The outturn represents good performance, demonstrating the effectiveness of the early help offer and the help and protection offered to Children in Need. n/a 20% 21% 7% (2016 national average) GREEN Provisional data subject to validation. The council should be of the number of care leavers who are going into further and higher education. n/a 3 3 GREEN n/a Cornwall has improved its performance sufficiently to be judged as Good (3) by Ofsted following the latest Joint Targeted Area Inspection (JTAI) inspection, putting Cornwall in the top 25% of authorities in the country. Better 75.00% 91.76% GREEN 49% (2016 national average) Provisional data subject to validation. The Council’s performance in supporting care leavers into employment education or training is good. n/a 85.00% 97.65% GREEN 83% (2016 national average) GREEN Provisional data subject to validation. Performance in supporting care leavers to secure suitable accommodation is good. WELLBEING AND PUBLIC HEALTH Wellbeing & Public Health Excess weight in 10-11 year olds Better 30.4% 31.9% AMBER 34.2% (15-16 national average) GREEN Annual measurement of year 6 pupils. There is a national trend of increasing excess weight. Although worse than target, we have made some progress in reducing excess weight against the national trend.
% of households living in fuel poverty (households that have above national average fuel costs and, were they to spend that amount, would have residual income below the official poverty line) Worse No target 14.9% 10.6% (2014 national average) RED Fuel poverty levels have been increasing in Cornwall since 2011 and households benefiting from energy efficiency improvements fallen from 4,000 a year to 1,000 a year. To mitigate this in 16/17 there has been a £2.3m capital programme to install first time central heating in 318 homes and lift such households out of fuel poverty. Healthy Life Expectancy (FEMALE) (estimate of how many years a person will live in a healthy state) Worse No target 64.3 64.1 (2013-15 national average) GREEN This is a good overarching measure of population health. Raising healthy life expectancy would reduce the cost of health care and social care as well as improving quality of life. Caution is required in interpreting small year on year variations. Latest data February 2017. Healthy Life Expectancy (MALE) (estimate of how many years a person will live in a healthy state) Better No target 64.6 63.4 (2013-15 national average) GREEN Commentary as above. Age standardised mortality rate from suicide and injury of undetermined intent 14.6 15.1 RED 10.1 (2013-15 national average) RED Suicide rates in Cornwall have been significantly above the national average for many years hence the need for ongoing focus. There has been extensive work with many agencies across Cornwall in 16/17 to address this. The delay in data reporting is due to the need for inquest determinations. School Readiness: all children achieving a good level of development at the end of reception as a % of all eligible children. Better 65.0 63.2 AMBER 69.3 (2015 national average) RED School readiness is a good indicator of wellbeing in children. Although the trend is in the right direction, Cornwall continues to lag behind the national average.
Better 626kg AMBER n/a black bag waste per dwelling is approximately on target and represents a drop of approximately 7kg/hh/yr compared to the previous year n/a 90% 89% AMBER n/a A new performance indicator for 16/17 with a challenging initial target for the combined total of s106 spend for transport, affordable housing, public open space and education. S106 spend on education and transport was less than planned as a result of changes to what we received from developers and unexpected delays in two capital schemes. Affordable housing and public open space have been able to utilize more s106 monies than originally predicted. (Residents Survey 2016) Better 60% 59% AMBER 69% (2016 National Average) RED While slightly below target, this is an improvement of 1% on last year's results, consistent with a steady increase in public satisfaction with street cleanliness from 50% in 2013 to 59% in 2016. Better 5% 1% GREEN n/a This result shows an excellent standard of cleanliness across the whole of Cornwall. We have now joined the ‘Tidy Britain’ service which will, in time, give a true bench-mark against a basket of similar authorities. Water Quality n/a 100% 100% GREEN n/a In Cornwall there are 81 designated bathing waters. In 2016 80 of these were tested by the Environment Agency. There is one remaining beach where the water is untested and therefore is unclassified. This is due to issues accessing the beach.
Worse 205 201 (0.75 per 1000 hh) 1.1/1000 hh (2016 national average) GREEN This target was achieved. A review is being undertaken of all households in Temporary Accommodation (TA) for over 60 weeks to consider the barriers to complex cases being housed and how this can be overcome in partnership with agencies (there are approximately 35 cases over 60 weeks). The development of a TA supply and demand model, and improved partnership working with private rented landlords will help minimise the future use of TA. n/a 70% 70% n/a Target achieved. A fundamental review is being undertaken in order to substantially reduce timescales for both 'urgent' and 'routine' disabled adaptations. Transport & Infrastructure ne (financial year 2015/16) n/a 31% 29% RED n/a Rail footfall figures for the preceding year are provided by the rail industry and may not be available until December. They will be updated as soon as they are received. The figure supplied is confirmed for 15/16 as this is the most recent information. n/a 90% 87% n/a Drop in overall punctuality schedule down almost entirely to the increased number of roadworks undertaken during last year. n/a 11,201,000 10,960,495 AMBER n/a Better 11,200,000 11,570,000 n/a – specific to Cornwall Patronage (particularly fare-payers) increased in last year by 5.4%. Major reason is stability in network. n/a 38 39 n/a The target was to maintain position for 16/17. We have achieved an increase of 1/100 bringing the position to 39/100 compared to 31/100 in 2013.
n/a 100% 100% n/a 320,000 routes have been inspected as part of the 2016/17 year Better 95.0% 98.2% GREEN n/a (Transport Focus Survey 2016) n/a 53% 87% 62% (2016 National Average) GREEN Figures taken from Transport Focus survey carried out in November 2016. Biggest influence on satisfaction increase is down to stability in the network. Airport Passenger satisfaction n/a 98% 98% GREEN n/a Economic Growth Better 35.6% 32.9% 38% (2016, National Average) RED At lower geographical levels such as Cornwall there is a greater volatility in the figures than at higher levels such as the UK level. This means that changes in the figures from one year to the next can reflect volatility in the data. Better £17,372 £17,873 GREEN £23,099 (2016, National Average) RED Target on average annual growth of 0.64% over the 2010-16 period. [This period has been used as earnings changes post-recession exhibit a different pattern to those pre-recession]. Figures for latest year are provisional and will be revised the following year. Growth rates are revised annually to take account of the latest year’s figures. CUSTOMERS AND SUPPORT SERVICES DIRECTORATE
Customer Access & Digital Same 99.90% 99.96% GREEN n/a The main network outage during the year related to one incident was a failure of the fire suppression system in the Datacentre on 15th April 2016. The unavailability of the Data Centre and the services it hosts caused a county wide outage of core network and Infrastructure services affecting the majority of applications and directorates. The notable exception was that general Mitel Telephony services were available throughout. The subsequent Major Incident Report identified the root causes and actions have now taken place to prevent a similar failure. Better 97.51% 98.05% GREEN n/a The amount collected equates to an additional £6m from 2016/17. Better 97.31% 97.45% GREEN n/a The amount collected equates an additional £18m from the previous year. Better 13.00 11.45 GREEN n/a Processing times for the year are again better than target. With further options available on line in 2017/18 performance should continue to improve for residents. (Residents Survey 2016) n/a 75% 50% RED 61% (National Average 2016, LGA) RED Increasing library satisfaction and identifying sustainable service delivery models has been prioritised for 2017/18. Cornwall (Residents Survey 2016) 60% 49% RED n/a – specific to Cornwall Following annual residents survey the Council agreed to review how it communicates and engages with residents and stakeholders. A Communications Strategy is now in place and will be implemented in 2017/18
s and benefits provided (Residents Survey 2016) Worse 52% 44% RED 63% (2016, national average) RED Following annual residents survey the Council agreed to review how it communicates and engages with residents and stakeholders.A Communications Strategy is now in place and will be implemented in 2017/18 (Residents Survey 2016) n/a 60% 55% RED 69% (2016, national average) RED n/a (Residents Survey 2016) Better 36% 34% RED 51% (2016, national average) RED Following annual residents survey the Council agreed to review how it communicates and engages with residents and stakeholders.A Communications Strategy is now in place and will be implemented in 2017/18 Strategy & Engagement (Residents Survey 2016) Better 86% 85% AMBER 82% (2016, national average) GREEN (Residents Survey 2016) Better 56% 57% GREEN 68% (2016, national average) RED Respondents to survey agreed least with “Cornwall Council is efficient and well run” LGA Peer Review took place in August 2016 Commercial Services %Total Spend via Local Suppliers Better No target 54.29% n/a Cornish Supplier = £303,115,778.22 Non-Cornish Supplier = £255,231,770.07 Total Spend = £558,347,548.29 % of Total Spend through SME's (Small and Medium sized Enterprises and Businesses) Better 38.00% 40.48% GREEN 33% (2016/17 national average) GREEN & Medium businesses = £226,045,257.85 Business = £331,751,017.94 N/A = £551,272.50 (Not Categorised)
Resources n/a 92% 93.58% GREEN n/a n/a 246,000,000 254,000,000 GREEN n/a n/a 74,000,000 77,000,000 GREEN n/a In-year collection rates for Business Rates 98.05% against a target of 97.51%. CORPORATE HEALTH MEASURES (ORGANISATIONAL) Performance indicator (PI title) Good is? Direction of travel Target Actual Benchmark Commentary Better 80.00% 80.02% GREEN n/a This figure does not include complaints that had been extended beyond 10 days with the agreement of the customer and if this was taken into account, the figure would stand at 93%. With effect from April 2017 the corporate target will increase to 90% within timescale, including complaints extended in agreement with the customer. Better 65% 72% GREEN 61% (Public Sector) 62% (Local Government Organisations) GREEN When compared with other Public Sector organisations, the Council performs above average (72% vs 61%), and against other Local Government organisations (at 62%). Better 30% 42% GREEN n/a The annual employee survey was conducted in June/July. The percentage of people who feel that morale is good where they work is 42% which has risen by 12% since last year.
 Better 50 42 RED n/a Lower than target due to 3 additional leavers along with the decision taken to commence starts in 17/18 to maximise the levy funds which commence from April 17  Worse 4.00% 4.27% RED 4.42% (2015/16 national average) Overall sickness absence rate was 4.27% (about 9.5 working days per FTE per annum). Public Health 2% (4.5 working days) Customer and Support Services 2.9% (6.6 working days) Economic Growth and Development 2.5% (5.6 working days) Neighbourhoods 4.3% (9.6 working days) Children, Families and Adults 5.5% (12.5 working days)
and corporately as required. The impact is major to catastrophic and the likelihood remains possible. Key Performance Indicator notes n/a Resources – Andy Brown Overview The Resources service comprises the Finance and HR&OD functions of the Council. The service over achieved its saving target of £0.581m for 2016/17 and returned an underspend of £0.354m against a budget of £9.080m in line with the forecast position at Q3. The underspend is a result of early delivery of savings, active vacancy management and additional income generation across the service. Monitoring operational indicators - Only 38% of all reports requiring finance clearance were received by the deadline, potentially causing a knock on delay for reporting into members. The level of debt at the end of Q4 has reduced and debt collection levels for the year were above target at 94% for debt collected within 90 days and 98.65% for debt collected within 365 days. Cash held at year end was £153m against a minimum target of £75m. Other Information - A quick year-end financial close was achieved and preparation of the statutory accounts is well underway with a target to complete by the end of May. Capacity at senior manager level remains a key concern and risk for the service with high level projects being engaged upon right across the Council, this is in addition to normal business as usual which in itself would prove demanding this time of year e.g. ongoing Council wide projects, financial close, business and financial planning, Q4 reporting. Key Performance Indicator notes Red Performance Indicators Nos of Apprenticeships: 42 against a target of 50 due to 3 additional leavers along with the decision to commence starts in 2017/18 to maximise the new levy funds which commence from April 2017. Council wide sickness absence: Outturn position is slightly worse than the Q3 position with an overall absence rate for the year of 4.27% (about 9.5 working days per FTE per annum) against a target of 4%. Sickness rates for the service are very low compared to the Council average, but active management is taken at SMT level to ensure this is effectively managed. Individual directorate positions are: Public Health 2% (4.5 working days) Customer and Support Services 2.9% (6.6 working days) Economic Growth and Development 2.5% (5.6 working days) Neighbourhoods 4.3% (9.6 working days)