Key contact information Contact details for statutory authorities and emergency services Emergency Services 24 hours: Tel: 999 Dorset Police non-emergency number 24 hours: Tel: Website: 101 www.dorset.police.uk Dorset & Wiltshire Fire & Rescue Service Five Rivers Health & Wellbeing Centre, Hulse Road, Salisbury SP1 3NR Always call 999 in an emergency. If your call is operationally urgent, or you need to contact us out of hours, please contact Fire Control on 0306 799 0019. Tel: Email : Website: 01722 691000 www.dwfire.org.uk/ District/Borough Council (insert name) Office hours: Tel: Website: www.dorsetforyou.com Out of Tel: Mobile: Dorset County Council Office hours: Tel: Website 01305 251000 www.dorsetforyou.com Out of hours: Tel: Mobile: Dorset County Highways Emergencies Office Tel: Email: 01305 221020 Out of hours: Tel: Mobile: 0845 0678999 Report a sewerage flooding Office hours: Tel: Email: 0345 8505959 Report property flooding Website: Report road flooding Website: Environment Agency: Incident Communications Service for public 24 Tel: 0800 807060 Out of hours: Tel: Mobile: Environment Agency Flood line (24 hr) 24 Tel: 0345 9881188 Website: Environment Agency General Enquires Tel: Website: 03708 506 506 enquiries@environment-agency.gov.uk Met Office General Enquiries (24hr) 24 hours: Tel: Website: 0370 900 0100 enquiries@metoffice.gov.uk Met Office Website for weather forecast and warning information Website:
Key contact information (continued) Met Office Mobile Website For weather forecast and warning information Website: Met Office App for weather forecast and warning information Website: Met Office Twitter (24 hr) for weather forecast and warning information Twitter: @metoffice National enquiry number for power outages 24 hours: Tel: 105 Scottish & Southern Energy Power Distribution 24 hours: Tel: Email: 0800 072 7282 Western Power Distribution 24 hours Tel: 0845 651651 British Gas 24 Tel: Email: 0800 111999 Southern Gas Networks NECC Emergency Contact (General Public) 24 hours: Tel: Email: 0800 111999 Office hours: Tel: Mobile: 01929 818020 NHS Choices Office hours: Tel: Website: 111 www.nhs.uk Parish Meeting (insert name) Office hours: Tel: Email: Out of hours: Tel: Mobile: Local place of safety key holder: (insert name – with person’s permission) Office hours: Tel: Fax: Out of hours: Tel: Mobile: Office Tel: Email: Out of hours: Tel: Mobile: Office hours: Tel: Email: Out of hours: Tel: Mobile: Office hours: Tel: Out of hours: Tel: Mobile: Out of hours: Tel: Mobile: Sample Telephone Tree The Telephone Tree as a pyramid, with the coordinator at the top making the first call to two people; in turn they call an assigned set of people and so on until the tree is complete
Large scale event evacuation (planned or unplanned) EXAMPLE Hazard/risk identified locally EXAMPLES Impact on the community EXAMPLES What can the Community Emergency Group do to prepare? Power cut Residents with no access to power for a prolonged period of time. Most vulnerable are those with only electric power Residents can’t get heat, light or hot water Unable to cook food Defrosting fridges Identify residents most at risk. Activate ‘telephone tree’ to check on residents. Open up of Safety (Village Hall) for hot refreshments and information point. Coordinate hot refreshments delivery to housebound residents. Promote registration with suppliers as vulnerable customers Ask volunteers to door