zilongwang/ReadingBank huggingface dataset:
Good Communication Positive attitude Courteous Patient Energetic Friendly Interpersonal Skills Computer Skills Research & troubleshooting Attention to Detail Creative Team Player We are a like-minded team - connected by the following Values: Motivated – Excited to come to work every morning; no wasting time; always mindful of achieving our daily goals Positive Attitude – Have a “can do” positive attitude and drive to get the job done. Team Work – Work with others as a team to accomplish results together. Accountability & Ownership – Freely own up to any mistake not blaming others. Show pride in our workmanship. Honesty – Always tell the truth. Coachable – Willingness to learn & take constructive criticism. Help people be their best by providing coaching and feedback. Creative – share creative and innovative ideas to make the work place more efficient. Results – Seek to continually simplify and improve processes and procedures. Achieve results and celebrate when we do. Respect – Treat others the way you would like to be treated. Make people feel valued and appreciated. I have read and understand the Job Description and I can successfully execute my job requirements on a daily basis. Name (printed):________________________________________________ Signature:____________________________________________________________ Date:_______________________ Management’s Signature ___________________________________________ Date: ______________________
Unit: Customer Service Skills L1 CV3 Ofqual Unit Reference Number: J/600/3236 Unit Review Date: 31/07/2017 LEARNING OUTCOMES ASSESSMENT CRITERIA EVIDENCE LOCATION The learner will: The learner can: Understand the principles of customer service the principles of customer service Understand the benefits to an organisation of good customer service examples of good practice in customer service how good customer service promotes customers’ confidence in the organisation why good customer service is important for an organisation Understand the possible consequences of poor customer service how poor customer service can impact on: (a) customers; (b) the organisation itself; (c) staff the effects of poor customer service on an organisation’s reputation Understand the value of first impressions why it is important to make a good first impression ways of creating a positive first impression when communicating: (a) face to face; (b) on the telephone; (c) in writing
Person Specification Education A good standard of education commensurate to the level of the job and the knowledge and skills required below Knowledge and skills required General understanding of customer services within a housing association and the role of a Customer Contact Centre Understanding of and ability to demonstrate the importance of good timekeeping, reliability and taking responsibility for the service delivered to the customer Excellent verbal and written communications skills Excellent IT skills (MS Office, Outlook and the ability to adapt to CRM packages) Excellent interpersonal skills i.e. listening used every day to communicate and interact with other people, both individually and in groups Demonstrable ‘can-do’ attitude and ability to respond in a professional manner, enhancing the customer experience through the ability to respond and resolve issues. Experience required Experience of working in a customer services environment, within the public or private sector Organisational Competencies We want to make Network a great place to work and a great organisation that really delivers for its customers. Our HART behaviours are designed to guide how we work, every day. Everyone within the organisation is expected to demonstrate the four HART behaviours:- Hungry – I am ambitious to succeed Optimistic: I am can-do and focussed on what can be done Creative: I find new and solutions to challenges Bold: I get out my comfort zone and try new things Motivated: I welcome feedback and want to succeed Accountable – I take personal ownership and responsibility to get things done I make things happen by empowering and delivering through the team and using resources effectively Resilient: I work hard to make things happen Disciplined: I am realistic and do what I say I will do Personal ownership: I take ownership of an issue until it is resolved Confident: I make decisions that are within my remit Respect – I treat everyone with respect and understanding I arrive on time and take full part in meetings Prepared: I arrive on time and take full part in meetings Communicator: I listen to others and work hard to communicate well Responsive: I always answer a ringing phone and respond quickly Self aware: I put myself in others’ shoes and understand how my actions impact on others Together – I am proud to be one team Positive: I talk positively about Network Homes as one team Proactive: I put myself forward and build great relationships Supportive: I support and recognise the contribution of others Role model: I genuinely believe I make the difference Additional Information The hours for this position are on a rota basis of 7 hours per day during opening hours from 8am to 6pm (Monday to Friday)
Experience of working in a customer focused environment Essential Experience of achieving individual targets and actively contributing to team objectives Essential Experience of delivering a multi-channel customer service (i.e. by phone, face-to-face, on-line etc) Essential Experience of dealing with complaints and customer dissatisfaction and resolving the issue Essential D) Ability & Skills Excellent communication, listening and interpersonal skills Essential Ability to produce work accurately to specified deadlines and in an efficient way Essential Able to be deal with difficult situations and resolve them positively Essential Self-reliance and a flexible approach to working with effective problem solving and decision making skills Essential Ensures confidentiality and data protection is maintained in line with Longhurst Group policies Essential Excellent team working skills with the ability to see the positive benefits of working as a team Essential Possess an excellent level of ICT and digital skills Essential Full driving licence Desirable E) Equality & Diversity Ability to demonstrate awareness/understanding of equal opportunities and other people’s behaviour, physical, social and welfare needs Essential Champions the organisation’s values Essential Promotes equality of opportunity for all people as employees or customers Essential Promotes an environment where everyone can thrive and reach their potential Essential Recognises and reflects the diversity of the communities where the organisation works Essential Signature: ……………………………………….. Date: ……………………...
What else I need to know:- Our Behaviour Framework - demonstrate positive behaviours and outcomes for all our values. Health and Safety – This is not an option! You must work and behave safely at all times. Provide an excellent customer experience to everyone you come into contact with. Equality & Diversity – be committed to embracing equality and diversity in all aspects. Be committed to learning and development in order to grow and improve. To Apply: Please send your CV along with a covering letter (max 1 page) telling us why you think you’d be a great fit for this role and also Section A of our to . The closing date for applications is Midnight on 29th May 2017 with initial interviews for shortlisted candidates to take place soon afterwards.
Customer Thank you Letter Ms. Nancy Peter 22/A Hampton Villa, San Francisco, CA 51119 Dear Ms. Nancy, Thanks for taking time out your time to come to our showroom Golden Town’s Furniture Pvt. Ltd for buying couch, dining table set and chairs from our dealership. We hope you must be enjoying the comfort, portability and sophistication of our exclusive collection at your home. We are pleased to see your trust in us. All of your purchased products have come with special two free services those can be availed in terms of maintenance absolutely free as mentioned on user manual of each product. Please send this manual to us whenever you feel to avail free service, one of our executive will come to your place to do so. We your business with us. We totally believe in customer satisfaction. For any assistance, please feel free to contact on our toll free customer care number at 4442 666 7788 Looking forward for a long term relationship. Sincerely, Aadm Falimng Golden Town’s Furniture Pvt www.goldencompany.com
Date Tropical Blinds Order Number: Tropical Blinds Limited Customers Own Cushions Order Form Units 6 & 7, Five Arches Business Estate, Off Maidstone Road, Sidcup, Kent, DA14 5AE Tel: 0208 269 6400 Fax: 0208 269 6401/2 Email: Required By Date: Actual Del Date: Customer Order Number: Total Number Of Cushions: Account Code: Account Name: Order Place By: Customer Invoice Address: Delivery Address: Delivery Instructions: Qty Cushions Style Fabric Description Pad Required Yes or No?
5.3 Research questions This study will address and answer the following key questions: To what extent are the learners satisfied with NAMCOL’s service delivery including its products and operations? What concerns/challenges do they have regarding NAMCOL’s service delivery/products and its operations? What are their suggestions/recommendations to improve the operations and service delivery of NAMCOL? What are the key factors that are required to improve service delivery at NAMCOL? 5.4 Research design The used a qualitative method for data collection with the population all of whom are NAMCOL learners. An open-ended questionnaire was prepared and distributed with suggestion boxes to all four NAMCOL regions including Head Office. Boxes were placed at various strategic places at NAMCOL Regional Offices, Head Office, at the resource centres and the CBLC centre. The boxes were used for the completed questionnaires. Bulk text messages were sent to all enrolled learners/students to inform them about the study, the questionnaires and the location of the suggestion boxes. The questionnaire covered the following aspects: positive aspects of the services, challenges and respondents’ recommendations. The boxes with the questionnaires were placed at these locations for one month, after which they were sent back to the Research Unit for analysis. The data were analysed, using appropriate themes. The following themes were identified: Customer service/service delivery, teaching and learning, materials and facilities, registration and enrolment and other support services. RESULTS AND DISCUSSIONS The part addresses the positive aspects of service delivery, challenges and recommendations on how best to improve service delivery and the general operation of NAMCOL. The responses were categorised as per participating region and identified themes. 6.1 SOUTHERN REGION TEACHING AND LEARNING (MATERIALS AND FACILITIES, PROGRAMMES AND COURSES, REGISTRATION AND ENROLMENT, LEARNER SUPPORT SERVICES AND SERVICE DELIVERY) Positive aspects Respondents were of the opinion that the front desk officers are friendly, helpful and always show a smile. “I always get good service at reception and I just want to say keep going.” They commended the material that NAMCOL offers them. “We have the best material that we need for our studies.” The respondents indicated that teaching is generally good. Communication between
If you have suggested additions, or you find that some links are not working, please email Award Name Customer Service Minor Award Code 4N1989 Level 4 Suggested resources to support delivery: Theme/Topic Type Relevance Author/Source Web Link Customer Service Principles Presentation This presentation focuses on the principles of customer service. Source: Published in Economy Business & Finance Article This article describes the organisations approach to the principles of customer service Author: Ken Wallace Customer Service Standards Article This article describes examples of quality customer service Author: Ireland Article Descriptions of various examples of excellent customer service Author: Glen Stansberry Article This articles relates to poor standards of customer service Author: Rosemary McCabe Article Various examples of poor customer service stories Author: Kate Nasser Types of Customers Presentation This presentation explains the difference between external and internal customers Author: Candece McAlister
PowerPoint Presentation This presentation delivers the communication skills required in the workplace. Author: Rajiv Bajaj Templates Sample templates, and information for complaint letters, emails and responses Consumer and Customer Protection Commission Author: Alan Chapman Consumer Action Book This book presents templates for documents used in communicating with customers Authors: John Scott and Catherine Fox In English and Communications for Business Students – Chapter 4 Customer Service Interactions & Complaints Presentation This presentation covers the reasons for customer complaints, the steps involved in handling complaints through to service recovery Author: Faakor Fiadzigbey Book This chapter identifies difficult customers and complaints and identifies the steps involved in rectifying the situations, with practical lessons for learners to complete Author: Evenson Customer Service Training 101 Second Edition – Part II – Chapter 8 Article These articles highlight tips and methods to handle customer complaints Author: Ellen Goodwright Article This article identifies a step by step approach to dealing with customer complaints Author: Rick Conlow Presentation Part V of the presentation deals with customer complains Author: Loryn Quino
The goal of this class is to recognize we are all a team and need to look out for each other. If one of us succeeds then we all succeed. Attitudes and personalities can affect us in either a negative or positive way. Learn how to change your perspective and watch the change in your attitude, as well as the overall morale of your workplace. About the instructor: Jennifer Sullivan is a current dispatcher, shift supervisor and trainer for the Idaho State Police, as well as a POST certified instructor. Jennifer brings to you a fun, interactive way to look into you and your dispatch center to make for a better workplace. Jennifer created this class based on the high demand for customer service within our dispatch walls. • What causes stress in the center? • Is your center “toxic”? • Are you afraid of change? • Judging a book by its cover • Labeling people • Is it really possible to have fun at work? • How to take care of you so you can take care of others. D2 Lewiston , 2419 16th Ave, Lewiston July 31st 1300-1700 Register at: D2 Moscow, 229 Pintail Lane, Moscow August 1st 0800-1200 Register at: wberrett@whitcom.org D4 Twin College of Southern ID Room 202 August 2nd 1300-1700 August 3 0800-1200 Register at: D6 Idaho Falls, 680 Park Ave, Idaho Falls August 9th 1300-1700 August 10th- 0800-1200 Register at: apearson@co.fremont.id.us D3 Camyon County, 6116 Graye Lane, Caldwell September 19 0800-1200, September -20 1300-1700 Register at: D1 Idaho State Police , 615 W Wilbur Ave, CDA September 21 1300-1700, September 22 0800-1200 Register at:
Enquiries Our customer service centres can provide information for customers about a range of customer enquires including: Account information Bill payment options Concession entitlements Programs available to customers who are having payment difficulties Our complaint handling procedures and information about The Victorian Water and Energy Ombudsman Water allocations Water ordering Water entitlement and licence applications Applicable fees. Our contact centre can provide access to an interpreter service and a Telephone Typewriter (TTY) service for speech and hearing impaired customers. Writing to us When you write, fax or email us, we will: Acknowledge and where possible reply to your correspondence within 10 business days Let you know who is dealing with your enquiry For more detailed matters we will keep you informed of the progress of our response every 10 business days. Privacy We collect and use personal information from customers, business partners and the community and value and protect the personal information we collect. We are required to comply with the Information Privacy Act (Vic) 2000, which was introduced by Government to provide a legal framework to support the appropriate balance between the free-flow of information for the public good and the protection of personal information. Further information is available at our customer service centres or contact us on 1800 013 357. Customer consultation Interaction, consultation and communication are critical to ensure customers are aware and informed of issues that may impact on their businesses and to help GMW better understand customers’ needs. Our relationship with our customers has been strengthened with the continual evolution of Water Services Committees. Members are nominated by their communities and appointed by GMW’s Board of Directors. As such, they are the key forum in which broader customer issues are raised with GMW. We regularly seek input from Water Services Committees on a range of matters including service levels, pricing and our capital investment programs. The advice and assistance of Water Services Committees is highly valued by the Board of GMW and forms an important input into their decision making process. We also consult regularly with our broader customer base through a range of methods including public meetings, our mobile customer service centre, focus groups and surveys. Regulatory information GMW will provide customers, upon request, any relevant regulatory instruments other than the Water Act 1989, including a copy of this Charter. Reference documents GMW will provide customers, upon request, any relevant reference documents.
FOR NO. (1) INSTALLATION (2) SEEB NORTH AIR BASE, SULTANATE OMAN DATE (3) 3 Sep 02 TO: OFFICER (4) 320 ELG/ECONS (5) THROUGH (6) 320 ESS/ECS CONTRACT, NO. FROM: (Insert RC/CC, if applicable) (7) 320 ELG/ELRS (8) IF IS REQUESTED THAT ENUMERATED BELOW THE ATTACHED LIST BE PURCHASED FOR (9) 320 ELG/ELRS FOR DELIVERY TO (10) SEEB NORTH, OMAN NOT LATER THAN (11) 20021030 ITEM DESCRIPTION MATERIAL OR TO BE PURCHASED ESTIMATED UNIT PRICE ESTIMATED TOTAL COST (12) 0001 (13) THE FOLLOWING: REFRIGERATOR: FROST FREE ICE MAKER SIZE: 21 CUBIC INCH COLOR: WHITE MFG: WHIRLPOOL MODEL NUMBER: ABC123 SUGGESTED SOURCE: JOSE'S APPLIANCE CENTER 123 MAIN STREET ANYTOWN, USA 12345 PHONE NUMBER: (800) 555-1212 CONTACT PERSON: MR. MEDINA (14) 0001 (15) EA (16) $1300.00 (17) $1300.00 (19) RESPONSIBILITY COST CENTER (RCC) ELEMENT EXPENSE CODE (EEIC) TOTAL (18) $1300.00 PURPOSE (20) SUPPORT OPERATION ENDURING FREEDOM - SUSTAIN DATE TYPED NAME GRADE REQUESTING OFFICIAL SIGNATURE (21) (21) (21) TELEPHONE NO. 5678 DATE 3 JAN 97 (22) NAME GRADE OF APPROVING OFFICER GROUP COMMANDER SIGNATURE (22) I certify that the supplies and services listed above and in the attached list are properly chargeable to the following allotments, the available balances of which are sufficient to cover the cost thereof, and funds have been committed. ACCOUNTING CLASSIFICATION (23) AMOUNT (24) DATE (25) TYPED NAME AND GRADE OF CERTIFYING OFFICER (25) SIGNATURE (25)
Teacher Resource #1: Peer-to-Peer Feedback Forms Excellent (4) Good (3) Fair (2) Poor (1) Effectiveness of presentation The main point of the presentation was clear. The presentation was somewhat effective. The presentation left the audience wondering about internal or external customer service. The presentation did not demonstrate internal or external customer service. Group demonstrated examples of positive internal customer service Several examples demonstrated positive internal customer service. One or two examples demonstrated positive internal customer service. Examples were ambiguous or unclear regarding positive internal customer service. The presentation did not include examples of positive internal customer service. Group demonstrated the link between internal and external customer service Student presentation demonstrated an understanding of link between internal/external customer service. Student presentation somewhat demonstrated an understanding of link between internal/external customer service. The link between internal and external customer service was weak or unclear in the presentation. The presentation made no link between internal and external customer service. Excellent (4) Good (3) Fair (2) Poor (1) Effectiveness of presentation The main point of the presentation was clear. The presentation was somewhat effective. The presentation left the audience wondering about internal or external customer service. The presentation did not demonstrate internal or external customer service. Group demonstrated examples of positive internal customer service Several examples demonstrated positive internal customer service. One or two examples demonstrated positive internal customer service. Examples were ambiguous or unclear regarding positive internal customer service. The presentation did not include examples of positive internal customer service. Group demonstrated the link between internal and external customer service Student presentation demonstrated an understanding of link between internal/external customer service. Student presentation somewhat demonstrated an understanding of link between internal/external customer service. The link between internal and external customer service was weak or unclear in the presentation. The presentation made no link between internal and external customer service.
Household Composition Single, never married Married or domestic partnership Widowed Divorced Separated Employment Status: Are you currently…? Employed for wages Self-employed Out of work and looking for work Out of work but not currently looking for work A homemaker A student Military Retired Unable to work What are your hobbies/interest? all that apply) Sports: baseball, soccer, football, hockey, lacrosse, tennis, golf, etc. Outdoors: hiking, fishing, biking, walking, mountain climbing, camping, etc. Water sports: scuba diving, snorkeling, boating, swimming, surfing, etc. Art, museums, theater, etc. Travel, trains, airplanes, automobiles Extreme Sports: bungee jumping, parachuting, skydiving, etc. Astronomy, rockets, discover, etc. History, museums, collection of American memorabilia’s, etc. Video Games What your favorites TV shows? (check all that apply) Comics History Lifetime News Cartoons Sports What is your purpose for using our product? (Cell Phone) Personal use Business Entertainment Social Media Gadgets: calculator, apps, games, etc. What is most import to you in a Cell Phone? (Check no more than 3) High Quality Screen Size Screen Resolution Camera Apps/Software Features Battery Life Memory (RAM) and Processing Power Design and Color Accessories
What is your priority in working with a company? (Check ONLY 1) Fair pricing Customer Service Clean Store Fast Service Guarantee Customer Service What would be a deal breaker for you to NOT return to a business? (Check ONLY 1) Bad Customer Service Expensive Product Dirty Store Long Lines Not being heard What is your preference in working with a sales person? (Check what is most import to you, may check more than one) Get to the point Problem Solver Details Friendly Sociable Avoid Rushing Trust Relationship Take time in helping your Task-oriented Knowable Time-sensitive Organized When working with a team how would you describe yourself? (Check up to 4) Predictable Precise Systematic Practical Sensitive Loyal Gives into other ideas Avoid Confrontations Takes Charge Likes Authority Determined Decision Maker Like Instruction Consistent Prefers Perfections Detail Oriented Analytical
Welcome to the 2017 SEFA Campaign! AGENCY NAME has been participating in the SEFA campaign for XX years. Please considering joining us by participating in this year’s campaign. Every contribution, big or small, can make an impact on people in need. Agencies supported by the SEFA Campaign help people of all ages and backgrounds in need of health and human services as well as cultural, historical and environmental resources right here in our own community. Contact XXX at XXX if you need assistance filling out your pledge form or have a question about the SEFA Campaign. Thank you for your time and generosity. Sincerely, NAME 2017 SEFA Employee Campaign Coordinator PHONE/EMAIL SEFA Events Calendar DATE – Campaign Kick Off DATE – Campaign Fundraising Event DATE – Campaign Ends Campaign Highlights Campaign Goal - $$$$$$ Amount Raised in 2016 - $$$$$ Online Pledging Option State employees can complete the pledge process through a simple online system allowing you to search for your favorite charities and make a secure, paperless pledge at givingnexus.org_sefanys. SEFA Planning Team List planning team members For more information visit sefanys.org (or your office website link) or facebook.com/nys.sefa/
Anyhow, the pastor identified that they were in the process of transferring all the information onto the computer of their history. He didn’t care how quickly it went, but he needed it done. The other thing was that, when this person was a little girl, unbeknownst to me, she went to that church and the pastor remembered her. She got hired at $10 an hour. She started at 10 hours a week, this was a couple of years ago, and I believe now she’s working 20 hours a week. Summary These initial focus groups with national experts and implementers in customized employment offer information on how discovery can assist individuals with disabilities in identifying jobs of choice. More information is needed on how to negotiate positions with employers once the person has ideas on what he or she wants to do. This preliminary work provides some direction to service providers who are working towards ensuring that individuals with disabilities have choices and options for employment. More work is clearly needed in order to provide information on and define the evidence-based practices of customized employment. Acknowledgements: VCU-RRTC on Employment of People with Physical Disabilities would like to thank the individuals who participated in the customized employment focus groups. We also would like to acknowledge the assistance of Cary Griffin of Griffin-Hammis and Associates, LLC for his assistance with this research. Without the assistance of the participants and Mr. Griffin, this research would not have been possible. Information for this fact sheet was developed by the Rehabilitation Research and Training Center (RRTC) on Employment of People with Physical Disabilities at Virginia Commonwealth University (VCU). The authors are Dr. Katherine Inge, Project Director, and Dr. Carolyn Graham, Research Director. Questions on this fact sheet should be directed to Dr. Inge at or 804-828-5956. The VCU-RRTC is funded by the National Institute on Disability, Independent Living, and Rehabilitation Research (NIDILRR) grant #H133B130011. However, these contents do not necessarily represent the policy of NIDILRR, and you should not assume endorsement by the Federal Government. Requests for accommodations or questions on the VCU-RRTC should be
How many staff (per shift) provides support in the home? 1:1 Staffing THE INDIVIDUAL REQUIRES INCREASED STAFFING RATIO OF 1:1 2:1 Staffing THE INDIVIDUAL REQUIRES INCREASED STAFFING RATIO OF 2:1 SECTION 5. QUALIFICATIONS The individual requires higher qualified to provide direct support Please explain why the individual requires expertise/specialized staff to provide direct support:
Normandale Community College On-campus and online courses on project management and quality improvement. Topics include: Online preparation for PMP® certification exam Lean process improvement Six sigma process improvement North Hennepin Community College On-campus and online courses designed to prepare for and maintain PMP® certification. Topics include: Exploring project management careers Preparing for PMP® certification exam Project management leadership Leading Lean Six Projects St. Cloud State University Short course series for exam preparation or individual professional development. Topics include: Project management essentials Microsoft Project Advanced project management
(Available start times may vary due to seasonal business hours) End Time: 3 Hour Party 10:30pm (2 Hour Party for $200 or 3 Hour Party for $275; + per person options) Number of Guests: 16 Please be advised that host is responsible for payment. Please have any cash collected from guests ready to make final payment as one transaction at the start of the event. Thank You! Please initial: VV DEPOSIT REQUIRED: Amount: $50 Paid on: _02/15/2018_ All Special Requests: 1 - chocolate raspberry cheesecake ($35) Facility Rental Fee (2 Hours $200 or 3 Hours $275): # of Hours: 3 $275.00 Tasting Package ($12 per person): Quantity: 16 $192.00 Meat & Cheese Platters ($25 each): Quantity: 3 $75.00 Wine & Dine Menu Option: (Prices may vary) $592.75 DeVisser Desserts Order: $35.00 Any Additional Extras: Subtotal: $1,169.75 Prepaid Deposit Credit: -$50.00 Total Due At Start of Private Event: $1,119.75 For questions or concerns regarding your private event, please contact us at 810-632-7692 and ask to speak with the Winery Event Coordinator. Thank you for choosing Spicer’s Winery. We look forward to meeting you & hosting your special event!
What is Customnet? Refer Section 2 of Our Customer Terms on Telstra.com.au You must take the service for a minimum of 12 months. An Early Termination Charge may apply if the service is cancelled before expiry of the minimum term. Refer section Page 6 of Our Customer Terms on Telstra.com.au Web link below: SERVICE DETAILS I am applying for a adds/move or change to a Customnet service. Type of Service: □ Customnet Analogue (Standard) □ Customnet P Phone □ ACD Agent (Analogue) □ ACD Agent (P Phone) □ ACD Supervisor □ Uniform Call Distribution (Analogue) □ Uniform Call Distribution (P Phone) Modification to Existing Service/s – List Service Number/s: Work Required: □ Additional New Service PDN (Primary Directory Number). (Note Face layout required for P Phones) □ Additional New Service SDN (Secondary Directory Number). (Note Face layout required for P Phones) □ External Relocation New Address Details: ___________________________________________ ____________________________________________________________________ □ Internal Relocation: New Location Details: __________________________________________________ ____________________________________________________________________ □ Programming Change Only – Name Change, Number display change. □ Program Call Pick Up - Include Number in the Call Pick up group □ Add Messagebank Corporate : Analogue
64. Imposition of provisional payment CHAPTER VII AMENDMENT OF DUTIES 65. Time when new or increased duties become payable 66. Contract prices may be varied to extent of alteration in duty CHAPTER VIII LICENSING 67. Licence fees according to Schedule 8 68. Customs and excise warehouse licences 69. Agricultural distillers 70. Stills to be licensed 71. Special warehouses for the manufacture of wine 72. Container depot licenses 73. Clearing licences 74. Licences to search wreck or to search for wreck CHAPTER IX VALUE 75. Value for customs duty purposes 76. Transaction 77. Adjustments to price actually paid or payable 78. for excise duty purposes 79. Value of certain specified goods 80. of goods exported 81. Currency conversion 82. Value of goods not liable to ad valorem duty 83. Interpretation of sections 75, 76 and 77 CHAPTER X REBATES, REFUNDS AND DRAWBACKS OF DUTY 84. Specific rebates, refunds and drawbacks of duty 85. General refunds in respect of imported goods or excisable goods 86. Recovery of certain amounts paid by Commissioner 87. Set-off of certain amounts CHAPTER XI OFFENCES AND PENALTIES 88. Offences not specified 89. Less serious offences and penalties in respect thereof 90. Serious offences and penalties in respect thereof 91. Non-declaration in respect of certain goods 92. Prohibition with regard to stamps 93. Irregular dealings in 94. False documents and declarations 95. Beer of higher alcoholic strength than specified on container 96. Certain specified offences 97. Goods irregularly dealt with liable to forfeiture 98. Seizure
Licence application fees cannot be refunded even if it is found that a licence is not required. The importer must apply for the correct licence or exemption. Import documentation must be complete, correct and must be in English. Customs brokers must be able to produce documentary evidence on request to justirfy all decisions relevant to the Act, eg to satisfy exemption requirements. 1989 (THE for customs brokers From 14 2014, changes to the Community Protection Questions (CPQs) enable brokers to self-assess whether vehicles, air-conditioners, fridges and other goods require a permit under the Act. Subject to appropriate evidence being provided by the importer, brokers can self-assess whether goods are exempt in the following circumstances: The equipment does not contain a scheduled substance, for example, has been degassed, never gassed or operates on a substance that is not scheduled such as a natural refrigerant. Low Volume Import Exemption - The import consists of no more than 5 pieces of equipment containing less than 10 kg in total of HCFC, HFC, PFC, or SF6 in a single consignment. The low volume import exemption can only be used once in a two year period. The equipment contains a scheduled substance but has been owned for more than 12 months and is principally for personal or domestic use (where the importer has personally owned the goods for more than 12 months). This exemption can apply to motor vehicles but does not apply to commercial imports. The equipment contains a scheduled substance but is a temporary import (including covered by Carnet), or qualifies as returning goods, or is covered under a Status of the Forces Agreement (SOFA). The importer claims to hold a Section 40 Exemption Section 40 of the Act). The table below provides further information and examples of the evidence that would demonstrate compliance with the exemption requirements. If the requirements for an exemption or exclusion are not met, then a permit (licence) will be required from the Department of the Environment (the Department). Applications can be made on-line via the Department’s website at: If in doubt, please contact the Department’s Import Operations Section on 02 6274 1373 or email: Please note: there are some exclusions/exemptions that should not be assessed by brokers but should be referred to the Department for assessment. The most significant of these are also shown in the table below. SYNTHETIC GREENHOUSE
Circumstance when permit is not required Explanation Please refer to the Department of the Environment GASES USED AND DESTROYED IN Regulation 3AA of the Ozone Protection and Synthetic Greenhouse Gas Management Regulations 1995 allows the Minister to grant a licensing exemption for imports of (bulk) synthetic greenhouse gas if the gas will be, or is likely to be, destroyed as part of a manufacturing process. This exemption is formally granted by the Minister for the Environment (a written notice is issued but no number is allocated). Please refer all claims for this exemption to the Department of the Environment’s Import Operations Section on 02 6274 1373 or email:
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Please submit completed application forms to: Eve Hagon Housing Growth Officer Bolsover District Council The Arc High Street Clowne Derbyshire S43 4JY or Eve Joint Housing Growth Officer North East Derbyshire District Council 2013 Mill Lane Wingerworth Chesterfield Derbyshire S42 6NG Email: Tel 07989 139954 All personal information provided to North East Derbyshire District Council and Bolsover District Council will be held and treated in confidence in accordance with the General Data Protection Regulations. It will only be used for the purpose for which it was given.
Table of Content Sr. No. Subject Page no. 1. Introduction 3 2. Objective 3 3. Traditional method 3 4. Drawing with specification 4 5. Cutter part 6 6. Part drawing 7 7. Steps involve in fabrication 8 8. Steps involve in fabrication 9 9. Steps involve in fabrication 10 10. Costing 11 11. Result 11
OBJECTIVE: To prevent injuries while using hand held cutting tools. This standard outlines the precautions, which shall be considered whenever these hand held cutting tools are used. This standard covers cutting tools which are used at XXXXXX Mine Site and minimum PPE requirements to be used while using such tools. SCOPE: This Standard applies to all persons at the XXXXX Mine Site. DEFINITIONS (examples include, but not limited to): Cut Resistant 5 – are gloves designed to protect the wearer’s hands from cuts while working with sharp tools. Level 5 gloves offer the highest level of protection based on abrasion resistance (cycles), cut resistance (grams), puncture resistance (newtons), and tear resistance (newtons). Cutting Edge – the sharp edge of a cutting tool. Cutting Tool – Any instrument such as a knife, chisel, shears, utility knife, hook knife, hand saw, etc. that is used to cut or strip material. RESPONSIBILITIES: Employees: • To apply the appropriate PPE, proper tool, standard requirements, and controls necessary while using cutting tools to perform specific tasks • Ensure cutting tools are in good working order (i.e. blades are sharp, blades are not rusted, bent, or damaged, blades are secure in handles, etc.) • Always use proper body position Supervision: • Is accountable for implementing and maintaining the standards within teams • Is accountable for providing specialized tools and PPE as required by task Warehouse: • Ensure that appropriate cutting tools and required approved PPE are available in stock Divisions: • Identify tasks in the divisional areas that require cutting tools and ensure that personnel are aware of proper work procedures and potential hazards related to cutting tools Safety and Health: • Support divisional areas as required in the development of SOP’s. • Audit use of the standard Contractors: • Contractor personnel shall be responsible to abide by the guidelines within this standard. Minimum PPE Requirements: • At a minimum an approved cut level 5 resistant gloves shall be worn at all times when personnel are using cutting tools or are exposed to a cutting edge. (Specific tasks which expose employees to a greater risk of injury may require additional PPE). • PPE requirements may vary within divisional areas per specific tasks.
1999 “What do students do with conjectures?” (with Rina Zazkis), Short Oral Presentation, 23rd Conference of the International Group for the Psychology of Mathematics Education, Haifa, Israel. 1997 “Learning mathematics and language together.” Short Oral Presentation, 21st Conference of the International Group for the Psychology of Mathematics Education, Lahti, Finland 1997 "Designing interactive learning environments for gender equity," Symposium Speaker, American Educational Research Association Annual Meeting, Chicago 1996 “Girls teach themselves, and boys too: Peer learning in Lego Logo,” (with Andrea Coddington), Poster Presentation, American Educational Research Association Annual Meeting, New York 1996 “Girls’ joint problem-solving in Lego Logo, a design and construction environment,” Reseach Presentation, First International Conference on Activity Theory and Education, University of Havana, Cuba 1995 (with Rafael Núñez). "Cognitive science and mathematics education: A perspective." Research Report. 19th Conference of the International Group for the Psychology of Mathematics Education, Recife, Brazil 1995 "Cognitive science and mathematics," Organizer and Presenter (with Rafael Núñez), Discussion Group, 19th Conference of the International Group for the Psychology of Mathematics Education, Recife, Brazil 1995 “A Logo educational technology project in Costa Rica,” Presentation, II Encuentro Cientifico entre Professionales Cubanos y Norteamericanos en Educación, Pinar del Rio, Cuba 1994 “Exploring the territory before proof,” Organizer and Presenter, Symposium, Research Pre-Session, Annual Meeting of the National Council of Teachers of Mathematics, Boston 1993 “Mathematical explorations in Logo,” Research Presentation, Fifteenth Annual Meeting, North American Chapter of the International Group for the Psychology of Mathematics Education, Pacific Grove, CA 1993 “Learning mathematics in a microworld,” Research Presentation, First International Boxer Conference, Melbourne, Australia 1992 “Computers and conjecturing in secondary school geometry,” Working Seventh International Congress on Mathematical Education, Université Laval, Quebec, Canada, August
- • • Marital status: Bachelor Nationality: Date of Birth : 30 – 11 – 1988 Job : Teaching Assistant in King Saud University College of tourism & archaeology . Address : Riyadh _ King Abdullah ST . P.O. Box 75031 zip code 11578 (2011 ) Graduated from the College of Tourism and archaeology, majoring in (Tourism Management ). Recipient of the for best graduate research. a certificate of excellence of the research project for graduation in the undergraduate. (2006 ) High School Department of Natural Science . Certified intensive English Programme Level 101 (100 hours), from ELS Language Centers, Kuala Lumpur. Completed an International Summer Course Program at Univesriti Utara Malaysia from (10-30 July 2010). Attended a course in Tourism service excellence from Prince Sultan Bin Salman Chair on Developing National Cadres in Tourism and Archaeology during the period (26-28 April 2010). Attended a course in the art of dealing with senior figures in the international events between behavior and creativity from Center Of East Solutions during the period (20-24 April 2010 and 18-19 May 2010). Attended a course in Amadeus system for ticket reservation. I
BETHANY LUCIA BUSTAMANTE VAN VLEET T. Denny Sanford School of Social and Family Dynamics Arizona State University Tempe, AZ 85287-3701 Office phone: (480) 965-6978 Office fax: (480) 965-6779 E-mail: EDUCATION Ph.D., Arizona State University Educational Psychology – Measurement, Statistics, and Methodological Studies Dissertation: An Investigation of Power Analysis Approaches for Latent Growth Modeling M.A., Arizona State University Educational Psychology – Measurement, Statistics, and Methodological Studies Focus on Human Development Thesis: An Empirical Investigation of Responses to Measures of Ethnicity B.S., Arizona State University (Summa cum laude) Major: Psychology, Minor: Biology PROFESSIONAL EXPERIENCE Fall 2013 - Present Director of Online Graduate Studies The Sanford School, Arizona State University Spring 2016 - Present Senior Lecturer School of Social and Family Dynamics, Arizona State University Spring 2009- Spring 2016 Lecturer School of Social and Family Dynamics, Arizona State University Fall 2007- Spring 2008 Adjunct Faculty (ASU 101, FAS 191, CDE 232) School of Social and Family Dynamics, Arizona University Fall 2006- Fall 2008 Academic Advisor School of Social and Family Dynamics, Arizona State University Spring 2006- Summer 2006 Academic Advisor Department of Nutrition and East College, Arizona University Fall 2004- Fall 2005 Management Intern, Campus Visits Department of Admissions, Arizona State University Fall 2002 Research Assistant Department of Psychology, Arizona State University INSTRUCTIONAL ACTIVITY
MARK 3337 – Professional Selling Summer 2009 (teaching rating 4.73/5.00 or 100 percentile), Summer 2010 (teaching rating 4.82/5.00, 92.8 percentile), Winter 2011 (teaching rating pending). Teaching-Related Service Time Management Curriculum Developed lecture/discussion slides and several exercises related to time management skills. This was initially used in an Executive Education class, but I later adapted the material to be used in all sections of Advanced Professional Selling (MARK 4373). Coaching for the National Collegiate Sales Competition (NCSC) Co-coached students for several in preparation for the NCSC in I primarily aided the students in their planning and role play drills. I also accompanied the students to the competition (2009 and 2010) to provide support. AWARDS/HONORS University of Houston Graduate Teaching Excellence Award – 2009-2010 academic year. Co-coached the ’s National Collegiate Sales Competition (NCSC) team Finished in the top ten (out of approximately 60 schools) in terms of team score – Spring 2010. Program for Excellence in Selling Teaching Award – Spring 2009. Program for Excellence in Selling Sponsorship Competition – Spring 2009, Spring 2010. For leading the Advanced Professional Selling class with the highest sponsorship sales. Annual Marketing Ph.D. Symposium Presenter – Spring 2009. University of Houston Departmental Commendation for Outstanding Teaching Performance – Fall 2008, Summer 2009, Fall 2009. Intellinet Award for Sales Excellence – December 2006. For outstanding academic and professional achievement in personal selling. PROFESSIONAL ACTIVITIES Reviewing Ad Hoc Reviewer, Journal of Personal Selling & Sales Management, 2010 – present. Membership in Professional Organizations American Marketing Association Academy of Marketing Science INDUSTRY EXPERIENCE Dean & Associates – , GA Employed as Client Development Mgr. (i.e., sales and client strategies) from August 2004 – May 2007. CheapOwl.com – Acted as owner/developer of an affiliate based textbook website from May 2006 – October 2006. Jim Liufau State Farm Insurance Agency – Employed in life insurance and financial services marketing from October 2003 – February 2004. AA Global Benefits Services – Sold life insurance from October 2001 – October 2003.
PERSONAL DETAILS Family Married with three children. Activities/Hobbies Musician – guitar and bass. Hundreds of live performances at various venues throughout the southeast U.S. Co-composed, recorded, and self-released three albums with two different bands. Appeared as a guest on a handful of additional recordings. REFERENCES Michael Ahearne Professor of Marketing and Executive Director, Sales Excellence Institute Department of Marketing C.T. Bauer College of Business University of Houston 334 Melcher Hall, Phone: 713-743-4155 Email: mahearne@uh.edu Edward Blair Professor of Marketing and Department Chair Department of Marketing of Business 334 Melcher Hall, Phone: 713-743-4565 Email: blair@uh.edu Ye Hu Assistant Professor of Marketing Department of Marketing of Business 334 Melcher Hall, Phone: 713-243-0369 yehu@uh.edu