The proposed new carer support service would also work with other service systems, which carers may be interacting with. Regional hubs, in particular, would play an important role in engaging with these organisations. Examples of scenarios where regional hubs may interact with other services systems include: a regional hub becomes aware of a carer experiencing a high level of strain, where care recipient support services are not yet in place; a regional hub becomes that a person being cared for has had a significant change in circumstances and may require additional support to alleviate burden on the carer; or a participant in another service system becomes aware of a carer who is experiencing strain or who could benefit from carer support services. In each of these cases, there would be an interaction between the services and commonly some form of information exchange. It is expected that other parts of the integrated carer support service, such as the national counselling provider, would also engage with other service systems, in support of a carer’s needs.
Information and advice 2.1 At a national level… 2.2a/b At a regional level… 2.3 At a level… The purpose of this service is to… provide carers with access to relevant information, via a digital platform. 2.2a provide carers with information and advice, tailored to their needs and circumstances. 2.2b provide carers with short term support to navigate, coordinate and access other services. provide carers with information and advice, in conjunction with other existing funded service delivery. This service will benefit… all carers. There will be no access restrictions or requirements. Carers will be able to access this service… By visiting the website By contacting regional hub (via the national 1800 number) As part of outreach activities and events As part of service delivery activities The channels for this service will be … Online Hardcopy materials 2.2a Phone (through a national 1800 number), hardcopy materials (national collateral) 2.2b Phone (through a national 1800 number) Hardcopy materials (national collateral) The people who support the delivery of this service will be… An online web support team (to assist users experiencing technical difficulties) Carer support staff at regional hubs Government funded services The supporting technology capabilities will include… National website An ideas and inspiration wall for carers to read and post carer related content (similar to Pinterest) National marketing and mailing system The service will be funded under the… National Service Infrastructure program Regional Hub program Government funded programs
The purpose of this service is to… support carers in their caring role, through the provision of therapeutic counselling (e.g. motivational interviewing). This service will benefit… all carers. Noting that service will be delivered on a prioritised basis (determined by the level of carer strain), following registration and needs identification Carers will be able to access this service… By creating an account with a few basic details By logging into an existing carer account By completing the needs assessment and planning process and requesting a session By contacting their regional hub (via the national 1800 number) 5.3a By contacting regional hub (via the national 1800 number) 5.3b Through the relevant program The channels for this service will be … Online Phone Phone (access) 5.3a Face to face 5.3b Through the relevant program The people who support the delivery of this service will be… Trained counsellors An online web support team (to assist users with technical difficulties) support staff at regional hubs 5.3a Trained counsellors, either brokered or employed by the Regional Hub 5.3b Through the relevant program The supporting technology capabilities will include… National website Online booking and scheduling system A carer record Self-assessment and support tools 5.3a A record 5.3b Through the relevant program. The service will be funded under the… National Service Infrastructure program National Carer Counselling program Regional Hub program 5.3a Regional Hub program 5.3b Other Government funded programs
Needs Assessment and Planning 6.1 At a national level… 6.2 At a regional level… 6.3 At a level… The purpose of this service is to… help carers to identify their needs and suggest appropriate supports (both informal and formal) to address these areas, and determine their eligibility for respite and targeted financial support. This service will benefit… all carers. There will be no access restrictions or requirements. Carers will be able to access this service… By creating an account with a few basic details By logging into an existing account By creating an account with a few basic details By contacting regional hub (via the national 1800 number) As part of outreach activities and incidental contact At a location and time agreed with the peer support facilitator The channels for this service will be … Online Phone Face to face ** The people who support the delivery of this service will be… An online web support team (to assist users with technical difficulties) support staff at regional hubs Carer support staff from regional hubs The supporting technology capabilities will include… A carer record Self-assessment and support tools The service will be funded under the… National Service Infrastructure program Regional Hub program Regional Hub program ** Face-to- face carer assessment would be limited to carers who may need assistance to communicate or where there is a sensitivity e.g. young carer or carer from a Cultural and Linguistically Diverse background. Coaching and mentoring 7.1 At a national 7.2 At a regional level… 7.3 At a local level…
Regional channels N/A Phone, Online Phone Phone Phone Phone, Online Phone Phone Phone, Face to face At a local level… 1.3 Awareness and Community Existing services- provision of information and marketing collateral The service will link to, but not fund these services 2.3 Information and Advice (existing services) Provide information and advice to carers through: State and local government services Local providers The service will link to but not fund these services. 3.3 Peer Support Establish and support the ongoing management of local peer support groups 4.3a Education and Training Provide additional support through investment(s) in the development of courses for high risk carer cohorts. 4.3b Education and Training Deliver carer education and training. This service would link to but not fund this service (4.3b) 5.3 Counselling Provide crisis support and counselling services, including face to face counselling. The service will link to, but not fund these services 6.3 Needs Assessment and Planning Using the needs assessment and planning tools, assist carers to identify their support needs, create a crisis plan and measure their levels of strain (through access to a central data repository). ** Access to face to face assessment and targeted financial support would be limited to people with a need or cultural sensitivity. 7.3 Coaching and mentoring Local workforce delivering a 6-10 week (in-home and telephone) unique targeted and tailored skill building intervention program that empowers carers with the skills, tools and confidence to deliver care. 8.3a Short-term Respite Deliver flexible, term respite. 8.3b Emergency Respite Deliver flexible, short term respite in emergency situations. 8.3c Planned Respite Deliver planned of respite. The service will link to but not fund these services. NA Local channels N/A Phone, Online Face to face Face to face Phone, Online, Face to face Face to face Face to face Face to face, Phone N/A The integrated carer support service would link to, but not directly fund the following services: 2.3 Information and Advice (existing services) 4.3b Education and Training 5.3 Counselling 8.2c Planned Respite 8.3c Planned Respite