awareness regarding the resource; or the women having made a choice not to utilise/ approach the service. For statutory services (e.g. child protection, community corrections), often the service was not seen as applicable to their concerns (i.e. because they did not have children or because they had not previously been imprisoned). Comments from women regarding reasons for not using services included “fear”, “figure they won’t believe me due to previous history” and “too scared” (for police); “thought about it, but had animals” (shelter/transitional housing); “scared kids would be removed from both parents” and “fear of kids being taken” (child protection services); and “never even thought about it” (chaplain and religious/spiritual organisations). Table 4 presents the women’s identified reasons for non-utilisation of services. Table 4 Reasons for not using services Wasn’t of resource or service Attempted to use, but was unable or experienced problems Chose not to use the resource or service Not applicable or suitable to concerns 1. Family/friends/neighbour (n = 6) 1 0 4 1 2. GP (n = 12) 7 1 2 2 3. Counsellor/psychologist (n = 9) 6 1 2 0 4. Mental health service (n = 16) 6 0 2 8 5. Crisis line (n = 8) 3 0 5 0 6. Police (n = 6) 0 0 6 0 7. Shelter/transitional housing/homelessness services (n = 8) 2 1 2 3 8. Community health centre (e.g. women’s centre, family centre) (n = 16) 11 0 3 2 9. Emergency service (e.g. ED) (n = 9) 1 0 5 3 10. Domestic violence service (n = 11) 8 0 3 0 11. Child protection services (n = 17) 3 0 2 12 12. Community corrections officer (n = 11) 1 0 2 8 13. Chaplain or members of religious/spiritual organisations (n = 16) 4 0 8 4 14. Legal services (e.g. support for divorce/ separation, custody order, protection order) (n = 11) 0 1 3 7 15. Aboriginal health or social service (n = 14) 4 2 4 4
О No О Yes (2) GP (a) Was this resource or service used? О No О Yes If yes (b1) How satisfied were you with this resource/service? О 1 Very dissatisfied О 2 Dissatisfied О 3 Neither dissatisfied nor satisfied О 4 Satisfied О 5 Very satisfied If no (b2) Why didn’t you use this service? О Wasn’t aware of the resource or service О Attempted to use, but were unable/ experienced problems О Chose not to use the resource or service О Not applicable/suitable to my concerns (c) Do you that you would use this service or resource in the future for DV/family violence issues? О No О Yes (3) Counsellor/psychologist/mental health professional (a) Was this resource or service used? О No О Yes If yes (b1) How satisfied were you with this resource/service? О 1 Very dissatisfied О 2 Dissatisfied О 3 Neither dissatisfied nor satisfied О 4 Satisfied О 5 Very satisfied If no (b2) Why didn’t you use this service? О Wasn’t aware of the resource or service О Attempted to use, but were unable/ experienced problems О Chose not to use the resource or service О Not applicable/suitable to my concerns (c) Do you that you would use this service or resource in the future for DV/family violence issues? О No О Yes (4) Emergency service (e.g. ED) (a) Was this resource or service used? О No О Yes If yes (b1) How satisfied were you with this resource/service? О 1 Very dissatisfied О 2 Dissatisfied О 3 Neither dissatisfied nor satisfied О 4 Satisfied О 5 Very satisfied
If no (b2) Why didn’t you use this service? О Wasn’t aware of the resource or service О Attempted to use, but were unable/ experienced problems О Chose not to use the resource or service О Not applicable/suitable to my concerns (c) Do you think that you would use this service or resource in the future for DV/family violence issues? О No О Yes (5) Crisis line (a) Was this resource or service used? О No О Yes If yes line did you call? _____________________________ (b1) How satisfied were you with this resource/service? О 1 Very dissatisfied О 2 Dissatisfied О 3 Neither dissatisfied nor satisfied О 4 Satisfied О 5 Very satisfied If no (b2) Why didn’t you use this service? О Wasn’t aware of the resource or service О Attempted to use, but were unable/ experienced problems О Chose not to use the resource or service О Not applicable/suitable to my concerns (c) Do you think that you would use this service or resource in the future for DV/family violence issues? О No О Yes (6) Police (a) Was this resource or service used? О No О Yes If yes (b1) How satisfied were you with this resource/service? О 1 Very dissatisfied О 2 Dissatisfied О 3 Neither dissatisfied nor satisfied О 4 Satisfied О 5 Very satisfied If no (b2) Why didn’t you use this service? О Wasn’t aware of the resource or service О Attempted to use, but were unable/ experienced problems О Chose not to use the resource or service О Not applicable/suitable to my concerns (c) Do you that you would use this service or resource in the future for DV/family violence issues? О No О Yes (7) Shelter/transitional housing/homelessness services
(a) Was this resource or service used? О No О Yes If yes (b1) How satisfied were you with this resource/service? О 1 Very dissatisfied О 2 Dissatisfied О 3 Neither dissatisfied nor satisfied О 4 Satisfied О 5 Very satisfied If no (b2) Why didn’t you use this service? О Wasn’t aware of the resource or service О Attempted to use, but were unable/ experienced problems О Chose not to use the resource or service О Not applicable/suitable to my concerns О No О Yes (8) Community health centre (e.g. women’s centre, family centre) (a) Was this resource or service used? О No О Yes If yes (b1) How satisfied were you with this resource/service? О 1 Very dissatisfied О 2 Dissatisfied О 3 Neither dissatisfied nor satisfied О 4 Satisfied О 5 Very satisfied If no (b2) Why didn’t you use this service? О Wasn’t aware of the resource or service О Attempted to use, but were unable/ experienced problems О Chose not to use the resource or service О Not applicable/suitable to my concerns (c) Do you think that you would use this service or resource in the future for DV/family violence issues? О No О Yes (9) Mental health service (a) Was this resource or service used? О No О Yes If yes (b1) How satisfied were you with this resource/service? О 1 Very dissatisfied О 2 Dissatisfied О 3 Neither dissatisfied nor satisfied О 4 Satisfied О 5 Very satisfied If no (b2) Why didn’t you use this service?
О No О Yes If yes (b1) How satisfied were you with this resource/service? О 1 Very dissatisfied О 2 Dissatisfied О 3 Neither dissatisfied nor satisfied О 4 Satisfied О 5 Very satisfied If no (b2) Why didn’t you use this service? О Wasn’t aware of the resource or service О Attempted to use, but were unable/ experienced problems О Chose not to use the resource or service О Not applicable/suitable to my concerns (c) Do you think that you would use this service or resource in the future for DV/family violence issues? О No О Yes (13) Chaplain or members of religions/spiritual organisations (a) Was this resource or service used? О No О Yes If yes (b1) How satisfied were you with this resource/service? О 1 Very dissatisfied О 2 Dissatisfied О 3 Neither dissatisfied nor satisfied О 4 Satisfied О 5 Very satisfied If no (b2) Why didn’t you use this service? О Wasn’t aware of the resource or service О Attempted to use, but were unable/ experienced problems О Chose not to use the resource or service О Not applicable/suitable to my concerns (c) Do you that you would use this service or resource in the future for DV/family violence issues? О No О Yes (14) Legal services (e.g. support for divorce/separation, custody order, protection order) (a) Was this resource or service used? О No О Yes If yes (b1) How satisfied were you with this resource/service? О 1 Very dissatisfied О 2 Dissatisfied О 3 Neither dissatisfied nor satisfied О 4 Satisfied О 5 Very satisfied If no (b2) Why didn’t you use this service?
Age: years Are you? О Convicted О On remand How much time in total have you spent incarcerated in your life? years How long is the sentence you are currently serving? years What is your unit location? О Living Skills Unit О Mainstream О Other