Disability Employment Services Agreement Clauses: Clause 86 – Disputed Assessments Clause 114 – Work Assist Participants Clause 117 – Entry into Ongoing Support Clause 118 – Participant eligibility to receive Ongoing Support Clause 119 – Obligation to provide Ongoing Support Clause 120 – Limitations on Disability Employment Services – Disability Management Service Ongoing Support Clause 121 – Provider Exit from Ongoing Support Clause 122 – Reviews of Ongoing Support Clause 123 – Changing the of Ongoing Support for Disability Employment Services – Employment Support Service Participants Clause 125 – Change of Circumstances Reassessment during Ongoing Support Clause 135 – Exits Reference documents relevant to this Guideline: s s s s s s s Explanatory Note: All capitalised have the same meaning as in the Disability Employment Services Grant Agreement. In this document ‘must’ means that compliance is mandatory and ‘should’ means that compliance represents best practice. Ongoing Support Assessment Allocation Guidelines Who is Responsible: What is Required: The DES Provider The DES Provider receives a notification for an Initial OSA. Disability Employment Services Agreement Clause References: Clause 117.2 Clause 114.1(a) Clause 122.1 Clause 122.2 The Department’s IT Systems will notify a DES Provider that a Participant may be due for an OSA when: a Participant is in Post Placement Support for 26 weeks (for Participants with an Anchor Date on or after 1 July 2018); A Participant has achieved a 52 Week Employment Outcome and has moved to Ongoing Support (for Participants with an Anchor Date on or after 1 July 2018); a Participant in Ongoing Support has been Employed for 46 weeks from the Anchor Date (for participants with an Anchor Date prior to 1 July 2018); it has been 46, or 72 weeks since the Participant's
Proceed to Step 7 Ongoing Support Assessor The Ongoing Support Assessor accepts or rejects the allocation of a Work Order for an OSA. The Ongoing Support Assessor accepts or rejects the allocation of a Work for an OSA on the Department’s IT Systems within one day of receiving it. Ongoing Support Assessor accepts the allocation of a Work for an OSA, Proceed to Step 8. Ongoing Support Assessor rejects the allocation of a Work Order for an OSA, Proceed to Step 6. Note: The Department’s IT Systems allows control over availability and capacity to accept Work Orders for OSA and SWS assessments, for each ESA in which an organisation provides services. Ongoing Support Assessor The Ongoing Support Assessor undertakes the Assessment and submits the completed Assessment Report The Ongoing Support Assessor undertakes the Assessment by: conducting interviews with the DES Provider; Participant and Employer (where permission has been given to do so); preparing the Assessment Report and deciding on a recommendation; and completing and submitting the Assessment Report on the Department’s IT Systems. Please refer to the Ongoing Support Assessment Guidelines for more information on how OSAs are conducted. Proceed to Step 9 The Department’s IT Systems On submission of Assessment Report, the Department’s IT Systems displays the report and recommendation for the Provider to view. Once the completed report has been submitted, the Department’s IT Systems will notify the DES Provider of the OSA recommendation. The DES Provider will also be able to access and view the full Assessment Report. Proceed to Step 10 If the OSA Report is disputed by the Participant or DES Provider. Proceed to Step 11 The DES Provider DES Provider actions the OSA recommendation Disability Employment Services Agreement Clause Reference: Clause 118 Clause 119.1 Clause 122.4 An OSA will result in one of the following recommendations: Continue Ongoing Support at the current The DES Provider will continue servicing the Participant in their current level if the OSA determines that the current level of Ongoing Support is appropriate. End of Process Change level of Ongoing Support The Provider must commence the Participant in their new Ongoing Support level at the next regular contact. If the OSA recommends reducing the support then the reduced support level will take effect in the Department’s