DETAILED SESSION PLAN DETAILED SESSION PLANOUT Sessions Topic References Pedagogy 1 Process of Communication Process Channels Grapevine Management Business Communication Lesikar, Flately, Rentz, Pande Page number 1-10 Peter F. Drucker, “ What makes an Effective Executive,” Harvard Business Review, June 2004 P. 631 Point Presentation Discussion Case study 1 distribution 2. Barriers in communication Causes Description. “Business Communication”- K. K. Sinha Page number Effective Business Communication- Murphy Hildebrandtand Thomas Page Number 31 -60 HBR Case 1 – “The who got poached.” (This being the first case, The Professor will present this case.) 3. Non Verbal Communication Kinesics and Body Language Para Language Business Communication”- K. K. Sinha Page number 45-54 Powerpoint Slides Discussion Case 2 distribution
4. Nonverbal Communication Personal Appearance at Workplace Effect of Appearance on Communication “Business Communication” – Raman Singh pp 43-86 Case Study 2– Personal Appearance – The new HR Norms (Student group presentation) 5 Written Communication Choosing right words Writing Effective sentences Developing Logical Paragraph Contemporary Business Communication – Scot Ober Pages 122- 162 Robin J. Ely, Debra Meyerson, and Martin N. Davison, “ Rethinking Political Correctness,” Harvard Business Review, September 2006,p.80. Class discussions Slides Critical Thinking Exercise – 1 (discussed in class by The Professor) Assignment Null (Critical Thinking Exercise 1) Discussed in the Class by The Professor 6 Writing with overall tone and Readability Right tone for business message Electronic communication Using non discriminatory language “You Attitude” Design documents for readability Contemporary Business Communication- Scot Ober. page number 150- 170 . Lecture Classroom Discussion Class Exercise – Writing an unbiased message Critical Thinking Exercise 2. Assignment 1 (Critical Thinking Exercise 2) (Refer moodle for dates/credits) 7 Effective Writing The Process of Preparing Effective Business Messages Effective Business Communication- Murphy, Hildebrandt, Thomas Page number 139 -177 Class Room Exercise- Revising office correspondences
The Appearance and Design of Business Messages Condensing word counts discussions Slides Meeting Groups Formed - and Topic Distributed 8. Inter office communication -Office Memorandums, Office Orders, Office circulars, office Notes Essentials of Business Communication, Rajendra Pal and J. S Kothari- Sultan Chand Page number CC232- CC25 Slides Class exercises Discussion Agenda Finalized 9 Writing Agenda and Minutes of the meeting Essentials of Business Communication, Rajendra Pal and J. S Kothari- Sultan Chand Page number WC 38- WC 49 Slides Role Play – taking Minutes Class discussion 10 Writing Letters Parts of an official letter, and their placement. Placing Bottomline in a business letter Contemporary Business Communication- Scot Ober. Page number- 218- 253 Slides Class discussion Group Demonstration by Professor 11 Writing Letters Persuasive Letters Selling an idea Requesting a favor Writing a persuasive Contemporary Business Communication- Scot Ober. Page number- 254- 289 Slides Class Discussion Role Play- One team writes a persuasive letter and the other team counteracts the likely argument 12 Writing Letters Bad News Letter Direct / Indirect plan for bad news letter Reject an idea Refuse a favor Refuse a claim Announcement conveying bad news Contemporary Business Communication- Scot Ober. Page number- 292- 327 Slides Class Discussion Assignment- Writing an announcement conveying bad news
23 Negotiation Skills Negotiation Process Negotiation Strategies. “Business Communication” By – Krizan, Merrier, & Williams Pages – 230-251 Powerpoint Presentation Discussion Lecture Distribution of Case 6 24. Negotiation Skills “Business Communication” By – Krizan, Merrier, & Williams Pages – 230 – 251 Case 6 – “Crisis at Honda Motorcycles & Scooters India Ltd.” (Presentation by student groups) Distribution of case 7 25. Corporate Communication (Communication Across Functional Areas) Business Communication by Meenakshi Raman & Prakash Singh Pp: 477-500 Case 7 – “How to repair Reliance (Presentation by student groups) Total Lectures 25 (One and a Half Hrs each.) Total Contact Hrs – 25 x 1.5 = 37.5 Note : All the cases mentioned above are provided in Appendix A of this course pack. All the Assignments mentioned above are provided in Appendix B of this course pack SUGGESTED READINGS: H :1 (a) TEXT BOOKS: (APA Style) Scot Ober. Contemporary Business Communication. New Biztantra, 2007. [Prime Text] Raymond V Lesikar, Marie E Flately, Kathryn Rentz, Neerja Pande. Business Communication. New Delhi: Mc Graw Hill, 2009.