Spain–P.Asturias - 112 Asturias Ok. But surrounding countries are not necessarily, EU, with 112 operating centers. Sweden - SOS Alarm Sverige AB Yes. SOS Alarm connected the caller on the emergency number 112 with a PSAP in another country in 457 cases during 2014, according to statistics. The number would almost certainly have been higher if numbers were accessible to more/all European countries. 2 Are you, in principle, supportive of the idea of the ECC assuming administration of the database from EENA, maintained by the ECO, a framework set by ECC for use by European PSAPs on a voluntary basis?. Country Yes No Austria - Ministry of the Interior Yes Belgium - Federal Public Service Interiors–Direction 112 Yes Bulgaria - MoI, Directorate National 112 System Yes Croatia - National Protection and Rescue Directorate Yes. In 2012. NPRD support EENA PSAPs Database project and NPRD also support the idea of the ECC assuming administration of the database from EENA. Czech Republic - General Directorate of Fire and Rescue Service Yes Denmark - Danish National police, Center for emergency communication Copenhagen Fire Brigade No. General we cannot support that organizations like the ECO maintain these types of information about our PSAP. Estonia - Estonian Emergency Response Centre Yes. It might extend the range of PSAPs providing their contact numbers, which is necessary to provide better 112 service to citizens. Finland - Emergency Response Centre Administration Yes Greece - General Secretariat for Civil Protection (GSCP) Yes Iceland - Neyðarlínan ohf. 112 Yes Ireland - ECAS Yes Latvia - State Fire and Rescue Service Yes Lithuania - Emergency Response Centre Yes. We are satisfied by work done by EENA. However, if a transfer of a PSAP database maintenance to ECC would enlarge number of countries participating in the database, we would be more than happy as this will increase the
Bulgaria - MoI, Directorate National 112 System Yes Croatia - National Protection and Rescue Directorate Yes. Such database could provide effective information management between PSAPs on international level. Czech Republic - General Directorate of Fire and Rescue Service Yes All use cases provided above Denmark - Danish National police, Center for emergency communication Copenhagen Fire Brigade Yes. We already use similar information in our cooperation with German and Swedish In the majority of cases due to the routing in the mobile network (figure 2.). Few cases because the caller needs to get in contact with foreign authorities…. Estonia - Estonian Emergency Response Centre Yes. It helps to help people on best possible way, e.g. emergency calls with transnational elements. Finland - Emergency Response Centre Administration Yes. Emergency calls with transnational (Sweden, Estonia) element like illustrated in Figure 1 Greece - General Secretariat for Protection (GSCP) Yes. The use of the database would facilitate effective handling of emergency calls in the categories mentioned above (e.g. inadvertent roaming, calls with a transnational element etc.) Iceland - Neyðarlínan ohf. 112 Yes, if effectiveness is a measure of service. Better service to the distressed caller is the aim of the business, although the emergency may be located elsewhere. Ireland - ECAS Yes. We consider that the database could be effectively used to deal with incorrectly routed emergency calls resulting from Nomadic VoIP operation as well as incorrectly configured corporate networks. In addition we consider that this information would be useful in dealing with calls made in country on behalf of someone in another country where the communication between the caller and person in need of assistance was by other means (e.g. internet based direct messaging). Latvia - Fire and Rescue Service Yes. Any when people who is in other country right now, need to contact with PSAPs in their country of residence (health problems to relatives, other emergency situations, cases when it is impossible to find most spoken languages of communication with the caller to use the national PSAP as the translator.) Lithuania - Emergency Response Centre Yes. There might be cases described in section 2 of this questionnaire when direct contact with foreign PSAPs would help to quicken the response. Another potential case is that PSAPs may use database to contact each other for a translation service, e.g. when person in Lithuania calls 112, but him/her can’t speak Lithuanian, Russian, Polish, or English (languages ERC can handle). In this case Lithuanian ERC can call
Spain - 112 - Consejeris Presidencia, Gobernación y Empleo–Ciudad Autónoma de Ceuta Yes Spain - Dirección de Atención de Emergencias y Meteorología Yes Spain - Ciudad Autónoma de Melilla No Spain - CECOP SOS Rioja Yes Spain–P.Asturias - 112 Asturias Yes Sweden - SOS Alarm Sverige AB Yes. We already have calls coming to SOS Alarm in Sweden but originating from our neighbouring countries as described in figure 2 and therefore a cooperation with these countries. 3) Wrongly routed emergency from nomadic VoIP services Country Yes No Austria - Ministry of the Interior Yes Belgium - Federal Public Service Interiors–Direction 112 Yes. However, this database should only be used in a last resort. Care should be taken that VOIP services providers continue to follow existing national obligations to deliver correct routing and identification even if manual routing by operators becomes possible. Bulgaria - MoI, Directorate National 112 System No. PSAP’s in Bulgaria cannot receive VoIP calls Croatia - National Protection and Rescue Directorate Yes Czech Republic - General Directorate of Fire and Rescue Service Yes Denmark - Danish National police, Center for emergency communication Copenhagen Fire Brigade Yes Estonia - Estonian Emergency Response Centre Yes Finland - Emergency Response Centre Administration Yes Greece - General Secretariat for Civil Protection (GSCP) Yes Iceland - Neyðarlínan ohf. 112 Yes Ireland - ECAS Yes. This use case is expected to become more common in the future with the continued adoption of third party VoIP services. Latvia - State Fire and Rescue Service Yes Lithuania - Emergency Response Centre Yes Luxembourg – National Rescue Agency Yes
Spain - CECOP SOS Rioja No Spain–P.Asturias - 112 Asturias What is the difference (see 7.1) Sweden - SOS Sverige AB Yes. It should be a database exclusively for official PSAPs (see answer on question 6, “Other cases” NOTE ON QUESTION 7: For the purposed of designing the database it is important to understand if the database should contain a primary PSAP in each country or information on all PSAPs. The current EENA solution contains only a primary PSAP in each country. It is a matter for the PSAPs to advise on the most effective solution to meet their inter-PSAP communications needs. PT ES recognises the operational challenges that might be involved with having too many entries for each country in the database. This is related to the determination of the correct PSAP which has to be done in the destination country and by its rules. PT ES is seeking feedback in response to Question 8 on how best to address those challenges. 8 The PT ES recognises that the organisation of emergency services is of the exclusive national competence of each CEPT Member and it has no intention to interfere with PSAP operations in any way. Do you think that the ECC, by hosting such a database, interferes in a negative way with the operation of the emergency services in your country? Country Yes No Austria - Ministry of the Interior No Belgium - Federal Public Service Interiors–Direction 112 No Bulgaria - MoI, Directorate National 112 System No Croatia - National Protection and Rescue Directorate No Czech Republic - General Directorate of Fire and Rescue Service No Denmark - Danish National police, Center for emergency communication Copenhagen Fire Brigade Yes Estonia - Estonian Emergency Response Centre No Finland - Emergency Response Centre Administration No Greece - General Secretariat for Civil Protection (GSCP) No Iceland - Neyðarlínan ohf. 112 No. That is probably the only way to get all states to comply. Ireland - ECAS No Latvia - State Fire and Rescue Service No Lithuania - Emergency Response Centre No. This doesn't interfere with our operations as ECC wouldn’t perform any PSAP operation by only maintaining a database of PSAP telephone numbers Luxembourg – National Rescue Agency No Malta - Ministry for Home Affairs and National Security No N/A The Netherlands - National Police No. The PT ES provides a tool for effective transnational communication, free to use. Each member state has to implement relevant legislation on the
aspects of responsibility, continuity, performance, privacy etc. Norway - Police Shared Services (PSS) No. But if Norway is to participate we need to be ok with the solution for example how we access the database (automatic/manual access to information and transfer possibilities), and how we route calls based on geographical information available Romania - Special Telecommunications Service No Slovak Republic - Ministry of Interior No Slovenia - Administration of the Republic of Slovenia for Civil Protection and Disaster No. However, calls transferred like described in Chapter 2 will automatically have lesser priority to direct calls to 112 in country which means time delay Spain - Axencia Galega de Emerxencias No Spain - SEIB112 - Balearic Islands No, Not negatively but indeed it will be needed to create internal protocols in each PSAP to use this database. Spain - 112 Comunitat Valenciana (Valencian Region) No Spain - Centro Atención Urgencias y Emergencias 112 Extremadura Depend on how the database is made, it must respect the model 112 implemented in each country Spain - Junta de Castilla y León No Spain - 112 Ceuta-Amgevicesa - Consejeris Presidencia, Gobernación y Empleo–Ciudad Autónoma de Ceuta Yes. Much responsibility without a and legal framework nor an operational situation organized and implemented. Spain - Dirección de Atención de Emergencias y Meteorología No Spain - Ciudad Autónoma de Melilla No Spain - CECOP SOS Rioja No - 112 Asturias OK…..??? Sweden - SOS Sverige AB No. the PSAP still will be responsible for the content this should not interfere in any way with the PSAP operation. This though presumes that the numbers is available only to other PSAPs dealing with 112. 9 Question 9 is addressed only to those PSAPs who, at this stage, consider that they will not participate in the database project. Do you envisage that the implementation of a database, on a voluntary basis, will have an impact on your activities? Country Yes No Austria - Ministry of the Interior No. Not applicable, as Austria will most probably participate Belgium - Federal Public Service Interiors–Direction 112 N/A