Improving mental health crisis services Ensuring the numbers of high quality staff Improved partnership working at a level. Ensure that pathways for crisis care are focused on providing accessible and available help, care and support for all those who require it at the time they need it. Ref CCC Ref Actions & Milestones By when By whom Outcomes RAG A 1.1 Joint Strategic Needs Assessments (JSNA) are developed to include a clear understanding of need, its patterns across geography and communities, and feed into commissioning plans that respond to gaps identified - Constabulary and TEWV to contribute to JSNA (DCC) and Single Needs Assessment (DBC). DCC – JSNA DBC – JSNA Reduction in out of area placements – Improve local area support or service. B 1.2 3.15 Implement Multi-Agency Information Sharing Protocol at an operational level, and clarify staff’s understanding of when it is appropriate to share information (government developing information technology interface solutions). Dec 2015 (Police) TEWV NEAS LAs NHS FTs CCGs Develop information sharing protocol, with evidence base data information that influence local commissioning and Improve management experience, by the person in crisis. The Protocol is has being implemented by Mental Health Operations Group, which is a channel for sharing evidence based information across agencies. C 3.15 CGG Review data sharing proposals between health and the police to enable effective strategic planning and operational delivery. Dec 15 As above Workshop Proposed D Develop proposals and review of protocols for people presenting with mental health problems and intoxication from alcohol or This include designation place of safety in appropriate setting. There is also an opportunity to look at models of care and support within the community and voluntary sector. Nove 2015 Crisis Group Catherine Richardson Develop clear guidelines and protocols. Workshop Proposed for Nov 15 Objective 1. Commissioning to allow earlier intervention and responsive crisis services Matching local need with a suitable range of services Improving mental health crisis services Ensuring the right numbers of high quality staff Improved partnership working at a local level. Ensure that pathways for crisis care are focused on providing accessible Steering
Ref CCC & CQC Actions & Milestones By when By whom Progress RAG H 3.11 Implement plan to address the implementation of NHS ambulance services in England national protocol (Apr 2014) for the transportation of s136 patients, which provides agreed response times and standard CCG specification. Conveyancing across agencies to be review- type of transport uses by individuals subject to the Mental Health Act by the CCG. Including – toward improving response times to under an hour. Ongoing – please refer to NEAS action plan NEAS – Dan Haworth (Link into Liaison Group) In July 15, Durham and Darlington were contacted by an average of 15 people in need of Crisis Care for the month July 15 NEAS’s action plan- embedded here for reference. I 3.11 Conveyancing across agencies to be reviewed. Workshop proposed. Dec 15 NEAS – Police, TEWV, Workshop planned J CGC Prioritise & assess the level of, and reasons behind, frequent attendances of people with Mental Health Crisis care that at A&E departments. Develop a system-wide approach commission/provide alternative options for people identified as being at of attending frequently. NEAS TEWV DCC DBC Objective 4. Quality of treatment and care when in crisis Review police powers and use of places of safety under the Mental Health Act 1983 and CQC monitoring of operation Service User/Patient safety and safeguarding Primary care response Ref CCC Ref Actions & Milestones By when By whom Progress RAG