Attribute: Direct links, integrated software with other dental specialist or primary care physician Benefit: Expediting communications Improves communications Mitigates records/files don’t get lost or misplaced Attribute: Digital X-Rays Benefit: Reduces exposure to radiation Reduces patient wait time during appointment - no downtime waiting for films to process Catch problems earlier, allowing to treat conservatively Reduces tooth loss and related costs Allows patient to view problem, participate or partner in treatment Attribute: Digital Intraoral Photography Benefit: Eliminates guess work Increases trust – can visually demonstrate improvements to assist with consent Patient becomes proactive in decisions Attribute: E4D CAD/CAM Benefit: Provides for same day crowns Saves patients money Reduces downtime, time off work Provides for high quality product Provides greater convenience Reduces injections, anesthesia Reduces anxiety Reduces discomfort and adjustments associated with TEMP crowns Observations & Recommendations As the practice grows, specifically with satellite locations, we have to carefully maintain personal touch. As the practice grows regionally, we need to make sure that future image, reputation and reason for selecting practice is based on entity, not the dentist. For both sides of the practice, we need to initiate a formal patient satisfaction survey and recruit qualified patients for marketing referrals, including Internet reviews. In order to stay connected with key constituents, we recommend a formal communication protocol to keep
Our rewards/referral program also offers the person you refer something special too. The enclosed card will entitle them to a free exam and bite wing x-rays (for new patients only). Approximately 15 days after their exam, your will receive your check as a way of showing our appreciation. Remember, in order for your friend or family member to receive this free service, they must bring in the enclosed card during their initial appointment. are no limits to the number of people you can refer. And if you refer multiple parties to our practice, you’ll be entered into a drawing to win additional gifts valued over $100! If you need more referral cards, just call our office at 928.776.1208. Wishing you and your family health and happiness! “Dentist’s Name” Perfect Rewards™ Card Copy: Front: Perfect Smile Rewards™ Contact Information, location details, website, name/logo Back: Your Friend ____________________________________ Shared this card with you because they believe you can benefit from the services provided by our office. This card entitles you to a FREE comprehensive consultation and bite wing x-rays (for new patients only). Welcome and you for your interest in “Insert Practice Name”. Referred Patient_________________________________ Patient Testimonial, Ambassador & Internet Review Program We are creating a formalized program and venue to have satisfied and enthusiastic patients provide testimonials on behalf of the practice. Internet-based testimonials, social media and dentist Internet reviews/ratings are becoming increasingly important as part of the decision- making process when patients select their healthcare provider. A key goal is to help our satisfied patients understand the importance of posting good reviews on these sites as doing so will present a “true assessment” of our practice to the public at large. And favorable comments about our office will help maintain our reputation, build trust and support or efforts in generating “new” patients for the practice. We have three options for patient participation: Provide testimonials for the website, social and print marketing Provide reviews on healthcare websites that rate/review dentists. Participate at events or to engage directly with our patients (Ambassador Status).