To hold a case load of children, young people and their families and offer support to meet their identified needs Experience of working with children and young people on issues such as substance use, education and training, health, housing, welfare benefits, family and relationships, discrimination and justice etc. Demonstrate commitment to the principles and working practice of equal opportunities Professional and technical development: Develops technical and/or professional ability and abreast of development in own areas of expertise including specialist knowledge and organisational awareness Relevant experience and qualifications to do the job Specialist knowledge Owns own development Organisational awareness Experience of offering opportunities to people that are both participative and educative in nature. Experience of working with people with complex needs and challenging behaviour. Able to build trusting relationships with young people, enabling them to develop new skills and make their own informed choices. Able to demonstrate an understanding for the needs for rights based information and advice to be made accessible to young people. Demonstrate a commitment to safeguarding and promoting the welfare of children and young people. Customer Focus: Delivering high levels of customer satisfaction and using customer views for continuous improvement Treats customers with respect Gives the customer confidence in what is done/said Inspires customer’s trust Is committed to helping the customers Takes action to improve Ability to help young people complete forms and other written documents accurately. Have IT skills and the ability to produce reports and maintain records effectively. To produce assessments and action plans and review these with young people Knowledge and experience of maintaining effective relationships with other agencies / organisations. Communication: using interpersonal skills to relate confidently with others to understand and be understood Listens actively Questions and summarises Shares information Writes well Delivers information clearly Alters approach to suit the situation Able to offer support to the volunteer and student staff team Team working: Working with others to deliver added benefits to the team and customers Builds relationships Works collaboratively
and to assist in the day to day management of them. Able to undertake a wide range of outreach work and represent the agency. Behaves fairly Supporting others Demonstrates motivation and shows initiative in work practice. Demonstrate effective organisational skills and good time management skills, including an ability to handle petty cash. Personal effectiveness: Understanding and managing yourself to maximum performance Self-knowledge Self-management Is organised Assertiveness Has drive and energy Demonstrate the ability to work and communicate effectively as part of a multidisciplinary team. Problem solving: Identifying when a problem needs addressing, thinking clearly and identifying clear, workable and creative solutions Identifies problems and understands keys issues Gathers information Challenges assumptions Generates creative options Reaches decisions This post is subject to an enhanced DBS.