of over 1,800 victims of violent crime, burglary dwelling and vehicle crime over the year to establish their views in relation to the service they had received from the Force. In 2017/18, 77% of victims surveyed were satisfied (i.e. “fairly”, “very” or “completely”) with the overall service - no significant change from the 78% result in 2016/17. Results for 2017/18 are as follows: Satisfied Sample % Satisfied District Doncaster 369 480 77% Barnsley 307 400 77% Rotherham 314 406 77% Sheffield 425 540 79% 1,415 1,826 77% User Burglary Dwelling 519 579 90% Vehicle Crime 423 601 70% Violent Crime 473 646 73% Service Aspect Ease of Contact 1,129 1,252 90% Actions Taken 1,324 1,816 73% Follow Up 1,143 1,811 63% Treatment 1,668 1,826 91% FINANCIAL PERFORMANCE Revenue Outturn
YORKSHIRE POLICE APPENDIX B ANNUAL GOVERNANCE ACTION PLAN 2017/18 SIGNIFICANT GOVERNANCE ISSUE Proposed action Officer Responsible Estimated Timescale Actual Timescale Update Status Original Current Atlas Court - (carried forward from GAP 16/17) A combination of factors has meant that there has been an inability to reduce waiting times for members of the public and police officers when contacting the Force’s call handling centre. Staffing and technology causes have been addressed in 2017/18 but work remains to be concluded in 2018/19. This matter is recorded in the AGS as it goes to the heart of good governance in that interventions have not been fully effective in developing the capability and capacity of Atlas Court to meet those outcomes expected by stakeholders. It remains a strategic risk due to its potential to impact daily service delivery and public confidence. ACC (Business Change and Innovation) Smart Contact date was 19th June 2018. Completion date is dependent upon Smart Contact though this work will span into 2019 Year 2020 This was postponed. A new date is yet to be determined as at June 2018 The Atlas Court Review has developed a composite understanding of all current functions and the processes and demand within them. The review has also developed understanding of the additional capabilities that will be delivered through Smart Contact, the changes required to support that and the additional capacity this will give. This level of understanding has enabled the development of a plan for complete service re-design. Service re-design is now underway with work focused on the overall structure, a customer-focused performance framework and building our future workforce. The next phase will support the implementation of multiple contact channels and the shift away from traditional telephony, which is enabled through the Smart Contact digital portal. The final phase will build a resourcing model designed to optimise service delivery building on the understanding developed from the implementation of multiple contact channels. Specifically RED AMBER
Compliance with Transparency Requirements (AGS 2017/18) The Force is working to comply with a “fundamental” Internal Audit recommendation which states that; “the mechanisms for future management, monitoring and update of the Publication Scheme should be reviewed to ensure that published information and documentation remains accurate and up to date. In addition that required publication frequencies are achieved.” Head of Performance and Governance Sept 2018 Work has been progressed in this area to, e.g., review responsible officers, streamline internet information classes and introduce monitoring arrangements the Performance and Governance Framework. Confirmation is awaited on the recent re-publication exercise. Due to the introduction of a new SYP internet site, this will be monitored and SYP compliance, with the publications scheme, will be reviewed and reported on in September 2018. AMBER AMBER
End of 2019 Phase 3 is the production of Case files in all cases, proposals to be brought forward in mid-2019 for implementation towards end of 2019. Legacy Issues (AGS 2017/18) Whilst the Force is clear on the operational aspects of CSE and the aftermath of Hillsborough, the financial implications, though uncertain, are significant. These will potentially have a destabilising effect on the finances of the Force. DCC The Force has been notified of claims in relation to Hillsborough (relating both to the day and to misfeasance in public office). Claims have similarly been notified in relation to Child Sexual Exploitation (CSE). In addition the Force is obliged to contribute to the costs of the National Crime Agency (NCA) investigation into CSE. In all instances, the Home Office is being regularly updated and discussions are being held AMBER AMBER