Duty of Care Standard 3 Main areas: I understand how duty of care contributes to safe practice I know how to address dilemmas that may arise about duty of care I know how to recognise and handle comments and complaints I know how to recognise and handle adverse events, incidents, errors and near misses Links: Code of conduct: Standards 1, 2, 3, 4, 5, 6 & 7 Compassion in Practice (6 C’s) Care, Compassion, Competence, Communication, Courage and Commitment Standard 3.1 – Understand how duty of care contributes to safe practice 3.1a What does the term “Duty of Care” mean?
Standard 3 Outcome To meet this standard Assessment Evidence provided Date signed off 3.1 Understand how duty of care contributes to safe practice 3.1a Define ‘duty of care’ Assessed by any of the following methods: - 1:1 discussion - Group work - Written 3.1b Describe how the duty of care affects their own work role Assessed by any of the following methods: - 1:1 discussion - Group work - Written 3.2 Understand what support is available for addressing dilemmas that may arise about duty of care 3.2a Describe dilemmas that may arise between the duty of care and an individual’s rights Assessed by any of the following methods: - 1:1 discussion - work - Written 3.2b Explain what they must and must not do within their role in managing conflicts and dilemmas Assessed by any of the following methods: - 1:1 discussion - Group work - Written 3.2c Explain where to get additional support and advice about how to resolve such dilemmas Assessed by any of the following methods: - 1:1 discussion - Group work - Written
3.3 Deal with comments and complaints 3.3a Demonstrate how to respond to comments and complaints in line with legislation and agreed ways of working The assessment must be observed in the workplace as part of the normal work duties. The opportunity to demonstrate this during the induction period may not arise. Therefore the use of simulation / role play using scenarios is permitted 3.3b Describe who to ask for advice and support in handling comments and complaints Assessed by any of the following methods: - 1:1 discussion - Group work - Written 3.3c Explain the importance of learning from comments and complaints to improve the quality of service Assessed by any of the following methods: - 1:1 discussion - Group work - Written 3.4 Deal with Incidents, errors and near misses 3.4a Describe how to recognise adverse events, incidents, errors and near misses Assessed by any of the following methods: - 1:1 discussion - Group work - Written 3.4b Explain what they must and must not do in relation to adverse events, incidents, errors and near misses Assessed by any of the following methods: - 1:1 discussion - Group work - Written 3.4c List the legislation and agreed ways of working in relation to reporting any adverse events, incidents, errors and near misses Assessed by any of the following methods: - 1:1 discussion - Group work - Written 3.5 Deal with and difficult situations 3.5a List the factors and difficult situations that may cause confrontation Assessed by any of the following methods: - 1:1 discussion - Group work - Written 3.5b Describe how communication can be used to solve problems and reduce the likelihood or impact of confrontation Assessed by any of the following methods: - 1:1 discussion - Group work - Written 3.5c Describe how to assess and reduce risks in confrontational situations Assessed by any of the following methods: - 1:1 discussion - Group work - Written