Manager American Leak Detection (Franchise Office) P.O. Box 211 Talent, OR 97540 541-261-2807 CEDRIC BUCKINGHAM (New) President Southern Oregon Chapter APICS 555 NE “F” St Grants Pass, OR 97526 ROBERT A. GRAHAM, Jr. Attorney at Law 236 N.W. “E” Street Grants Pass, OR 97526 541-660-8865 KATHLEEN HOLTSCHNEIDER Marketing and Brand Activation Manager U.S. Cellular 735 Cardley, #101 Medford, OR 97504 541-821-5964 BENJAMIN KARETNICK Human Resources Business Partner U.S. Cellular 735 Cardley, #101 Medford, OR 97504 541-951-5111 COLENE MARTIN President/CEO Grants Pass & Josephine County Chamber of Commerce 1995 NW Vine Street Grants Pass, OR 97526 (541) 956-4100 Creamery 322 N. Front St Central OR 97502 ROMAN ROCHA Assistant Store Manager TJ Maxx Medford, OR 97504 541-773-7192 JOE (New) Area Manager, Southern Oregon Barrett Business Services, Inc. 3512 Excel Drive, Suite 107 Medford, OR 97504 BRYAN SCHWARTZ (New) District Manager Fastenal 1470 SE “M” St, Suite 1a Grants Pass, OR JOHN UNDERWOOD (New) HR Manager Timber Products 1090 SE “M” St Grants Pass, OR 97526 TO BE NAMED (New) Director, SOU Small Business Development Ctr. 101 S. Bartlett, HEC 130 Medford, OR 97501 541-552-8331 Transfer Schools
support other RCC programs. This is HUGE in terms of the support provided to other programs and the importance that these programs place on human relations, conflict management, customer service, writing, math, accounting, and interviewing/job preparation skills. TABLE 4.2 Business Technology courses that support other RCC programs Courses supporting other RCC programs Degree/Certificate Supported Required Elective BA101 Introduction to Business A.S. (SOU) — Computer Programming and Software X A.S. (SOU) — Childhood Development X A.S. (SOU) — Emerging Media and Digital Arts X A.S. (SOU) — Health and Physical Education X A.S. (SOU) — Outdoor Leadership X A.A.S. — Computer Support Technician X A.A.S. — Computer Support Technician: Health Care Informatics X A.A.S. — Criminal Justice X A.A.S. — Electronics Technology X Certificate — Dental Assistant X Ready, Set, Work A.A.S. — Computer Support Technician X A.A.S. — Diesel Technology X A.A.S. — Human Services X A.A.S — Manufacturing/Engineering Technology X Certificate — Diesel Specialist X Certificate — Industrial Welding Technology X Certificate — Sterile Processing Technician X Certificate — Medical Coding Specialist X Certificate — Pharmacy Technician X Certificate — Massage Therapy X CPC — Massage Therapy: Entry Level Therapist X BA131 Introduction to Business Computing Focus Award — Sustainable Community and Development X Management Fundamentals A.S. (OT) – Information Technology/Health Informatics X Financial Accounting A.S. (OT) – Information Technology/Health Informatics X A.A.S. — Criminal Justice X BA213 Managerial Accounting A.S. (OT) – Information Technology/Health Informatics X
A.A.S. — Criminal Justice X BA214 Business Communications A.A.S. — Criminal Justice X AAOT — Population Health Management Interest X Certificate — Fire Officer X Focus Award — Sustainable Community and Development X BA218 Personal Finance A.S. (SOU) — Computer Science X A.S.(SOU) — Early Childhood Development X A.S. (SOU) — Outdoor Leadership X A.S. (SOU) — Health and Physical Education X A.S. (SOU) — Emerging Media and Digital Arts X BA223 Principles of Marketing A.S. (OT) —Information Technology/Health Informatics X A.A.S. — Graphic Design X BA226 Business Law A.A.S. — Criminal Justice X Applied Business Statistics A.S. (OT) – Information Technology/Health Informatics X BT101 Human Relations in Organizations A.G.S. X A.A.S. — Automotive Technology X A.A.S. — Construction Trades General Apprenticeship X A.A.S. — Criminal Justice X A.A.S. — Diesel Technology X A.A.S. — Electrician Apprenticeship Technologies X A.A.S. — Electronics Technology X A.A.S. — Fire Science X A.A.S. — Industrial Mechanics and Maintenance Tech. Apprenticeship X A.A.S. — Industrial Welding Technology X A.A.S. — Manufacturing/Engineering Technology X A.A.S. — Paramedicine X Certificate — Automotive Specialist X Certificate — Basic Health Care X Certificate — Construction Trades General Apprenticeship X Certificate — Dental Assistant X Certificate — Diesel Specialist X Certificate — Electrician Apprenticeship Technologies X Certificate — Electronics Technician X Certificate — Exercise Specialist X Certificate — Fire Officer X Certificate — Fire Prevention/Investigation X Certificate — High Technology Studies X
Certificate — Industrial Mechanics and Maintenance Tech. Apprenticeship X Certificate — Industrial Welding Technology X Certificate — Manufacturing/Engineering Technology: Computer Numerical Control Technician (CNC) X Certificate — Massage Therapy X Certificate — Microcontroller Systems Technician X Certificate — Occupational Skills Training X Certificate — Practical Nursing X Certificate — Renewable Energy Technician X CPC — Emergency Medical Services: EMT X BT102 Introduction to Supervision A.A.S. — Paramedicine X Certificate — Emergency Medical Services X Certificate — Dental Assistant X BT106 Advertising A.A.S. — Graphic Design X BT111 Conflict Management A.A.S. — Criminal Justice X A.A.S. — Paramedicine X Certificate — Basic Health Care X Certificate — Medical Administrative Assistant X Certificate — Medical Assistant X Certificate — Medical Coding Specialist X Certificate — Emergency Medical Services X Certificate — Pharmacy Technician X Certificate — Sterile Processing Technician X BT113 Business English I A.S. (SOU) — Elementary Education X A.A.S. — Diesel Technology X A.A.S. — Early Childhood Education X A.A.S. — Graphic Design X A.A.S. — Industrial Welding Technology X A.A.S. — Manufacturing/Engineering Technology X Certificate — Dental Assistant X Certificate — Diesel Specialist X Certificate — Early Childhood Education X Certificate — Industrial Welding Technology X Certificate — Manufacturing/Engineering Technology: Computer Numerical Control (CNC) X Certificate — Massage Therapy X Certificate — Medical Administrative Assistant X Certificate — Medical Assistant X
Certificate — Medical Coding Specialist X Certificate — Sterile Processing Technician X CPC — Manufacturing/Engineering Technology: Computer Numerical Control (CNC) Operator X CPC — Website Development: Website Assistant X Business English II A.A.S. — Early Childhood Education X A.A.S. — Manufacturing/Engineering Technology X A.A.S. — Industrial Welding Technology X BT121 Digital Marketing & e-Commerce A.A.S. — Electronics Technology X A.A.S. — Graphic Design X Certificate — Electronics Technician X Certificate — Microcontroller Systems Controller X BT151 Practical Accounting I Certificate — Massage Therapy X CPC — Massage Therapy: Entry Level Therapist X BT160 Business Math A.A.S. — Family Services X A.A.S. — Human Services X Certificate — Early Childhood Education X Certificate — Exercise Specialist X BT178 Customer Service A.A.S. — Computer Support Technician X A.A.S. — Computer Science: Health Care Informatics X Certificate — Exercise Specialist X Certificate — Health Care Informatics X CS125ww Word Processing Applications A.A.S. — Computer Support Technician X A.A.S. — Computer Science: Health Care Informatics X Technical Report Writing A.A.O.T. X A.A.O.T. — Biology Interest X A.A.O.T. — Chemistry Interest X A.S.O.T. — Computer Science X A.A.O.T. — Environmental Sciences/Forestry Interest X A.A.O.T. — History Interest X A.A.O.T. — Math Interest X A.A.O.T. — Population Health Management X A.A.O.T. — Psychology Interest X A.A.O.T. — Sociology/Social Work Interest X A.G.S. — Pre-Dental Hygiene Interest X A.S. (SOU) — Computer Programming and Software X A.S. (SOU) — Criminal Justice X A.S. (SOU) — Early Childhood Development X
Develop and deliver professional oral and written communications technology) that are appropriate to the topic, audience, and situation. (on-line students post their report to the Discussion Board) What Do You Think (WDYT) evaluations Employer feedback 18-19 PLO 3: Critical Evaluation/Decision Making Demonstrate critical thinking and problem solving skills by identifying, understanding, and applying basic theories, terminology, and practices related to each functional area of business. BA101 Introduction to Business BT265 Writing a Business Plan (Capstone) will be added later once the class is reconfigured CLOs 1, 4 – 8, 10, and 11 Chapter quizzes Major Exams Business Plan Worksheet Student scores Student scores Rubric What Do You (WDYT) evaluations Employer feedback 16-17 PLO4: Interpersonal Skills Develop the interpersonal (“soft”) skills necessary to and maintain effective working relationships with internal and external business stakeholders. BT111 Conflict Management CLOs 1 – 8 Final Reflection Paper Rubric Conflict Management Style Self Assessments What Do You Think (WDYT) evaluations Employer feedback
Looking Forward; Adjustments Planned and Additional Resources Needed What changes to the program are being proposed for the next three-year review cycle based on the outcomes evidence? After reviewing the BT111 Conflict Management course outline, it was evident that the assessment methods listed did not truly reflect what was occurring in the class. As is often the case, course when outlines are developed for new courses, the assessments are written in very generic terms. For example, this course listed these assessment methods for almost every CLO: Role-playing, case analysis, discussions, self-assessment instruments, quizzes, and written documents. Since this class is only offered on-line, the opportunity for role-playing is limited, at best. Written documents is also a very vague term. The course outline has now been revised to include more accurate assessment methods, such as: Complete several self-assessment instruments to determine your most preferred and least preferred conflict management style. Summarize the results in a written reflection paper that includes how conflict affects the workplace, an analysis of major conflict management styles, description of assessment instruments, comparison of assessment results, situations for using each conflict style, and personal application of how you will deal with conflict based on what you learned. What will be required in terms of time, money and material resources to carry out those changes? This was a simple change to make based on what was actually occurring in the course. However, going forward, reviewing all course outlines to ensure that the assessment methods move from generic terms to what is really happening in the course will take time. If multiple instructors are involved in teaching particular classes, then time to train everyone in the same assessment technique will be required. Adapted from the work of Stiehl and Null, The ASSESSMENT Primer, 2017. TABLE 4.7 DISTRIBUTION OF SCORES OF FINAL REFLECTION PAPER (BT111 CONFLICT MANAGEMENT: SPRING 2016 – WINTER 2017 Score (%) Clearly describes how conflict affects the workplace Identifies and compares major conflict management styles Compares and contrasts conflict style assessment instruments Correctly identifies personal conflict styles used most/least Describes situations each conflict style is appropriately used Provides personal application of how to deal with conflict in the future 90-100 52% 75% 46% 75% 71% 79% 80-89 36% 9% 10% 11% 8% 1%