62 Service Delivery standards When you use social media you must not treat the Welsh language less favourably than the English language. You must comply with standard 62 in the following circumstances:  when using social media on your corporate and departmental accounts All on the college’s main social media pages and departmental social media pages are placed in both Welsh and English at the same time 63 Service Delivery standards If a person contacts you by social media in Welsh, you must reply in (if an answer is required). All Welsh posts are answered in Welsh 64 Service Delivery standards You must ensure that any self service machines that you have function in Welsh, and the Welsh language must be treated no less favourably than the English language in relation to that machine. 1/10/18 65 Service Delivery standards When you erect a new sign or renew a sign (including temporary signs), any text displayed on the sign must be displayed in Welsh(whether on the same sign as you display corresponding English language text or on a separate sign); and if the same text is displayed in Welsh and in English, you must not treat the Welsh language text less favourably than the English language text. All new signage will be in both Welsh and English 66 Service Delivery standards When you erect a new sign or renew a sign (including temporary signs) which conveys the same information in Welsh and in English, the Welsh-language text must be positioned so that it is likely to be read first. text will be placed on new signage above or to the left of the English text
118 Operational standards If you publish a policy regarding work patterns, you must publish it in Welsh 01/10/2018 119 Operational standards You must allow each member of staff — (a) to make complaints to you in Welsh, and (b) to respond in Welsh to any complaint made about him or about her. The college Complaints Policy allows staff to make complaints in Welsh and to respond to complaints in Welsh 119A Operational standards You must state in any document that you have that sets out your procedures for making complaints that each member of staff may — (a) make a complaint to you in Welsh, and (b) respond to a complaint made him or about her in Welsh; and you must also inform each member of staff of that right. The college Complaints Policy states that staff are able to make complaints in Welsh and to respond to complaints in Welsh 121 Operational standards If you receive a complaint from a member of staff or a complaint about a member of staff, and a meeting is required with that member of staff, you must — (a) ask the member of staff whether he or she wishes to use the Welsh language at the meeting; (b) explain that you will provide a translation service from Welsh to English for that purpose if it is required; and if the member of staff wishes to use the Welsh language, you must provide a simultaneous translation service from Welsh to English at the meeting (unless you conduct the meeting in Welsh without translation services). Arrangements will be made accordingly
157 Record Keeping standards You must keep a record of the steps that you have taken in order to ensure compliance with the policy making standards with which you are under a duty to comply. Recorded by the Language Manager 158 Record Keeping standards You must keep a record (following assessments of your employees’ Welsh language skills made in accordance with standard 134), of the number of employees who have Welsh language skills at the end of each financial year and, where you have that information, you must keep a record of the skill level of those employees. Staff are required to complete an online Welsh language skills questionnaire on an annual basis. Results are accessed by the Welsh Language Manager 159 Record Keeping standards You must keep a record, for each financial year of— (a) the number of members of staff who attended training courses provided in Welsh (in accordance with standard 135), and (b) if a Welsh version of a course was provided in accordance with standard 135, the percentage of the total number of staff attending the course who attended that version. Records kept by the HR Staff Development Officer 161 Record Keeping standards You must keep a copy of every assessment that you carry out (in accordance with standard 145) in respect of the Welsh language skills that may be needed in relation to a new or vacant post. Records kept by HR 162 Record Keeping standards You must keep a record, in relation to each financial year, of the number of new and vacant posts which were categorised (in accordance with standard 145) as posts where— (a) Welsh language skills are essential; (b) Welsh language skills need to be learnt when appointed to the post; (c) Welsh language skills are desirable; or (ch) Welsh language skills are not necessary. Records kept by HR
which related to your compliance with the operational standards with which you were under a duty to comply. (3) You must publish the annual report no later than 6 months following the end of the financial year to which the report relates. (4) You must publicise the fact that you have published an annual report. (5) You must ensure that a current copy of your annual report is available— (a) on your website, and (b) in each of your offices that are open to the public. 179 Standards that deal with supplementary matters - Operational standards You must publish a document on your website explains how you intend to comply with the operational standards with which you are under a duty to comply. Compliance document 180 Standards that deal with supplementary matters - Operational standards You must provide any information requested by the Welsh Language Commissioner which relates to compliance with the operational standards with which you are under a duty to comply. Provided as requested 181 Standards that deal with supplementary matters - Record Keeping standards You must ensure that a document which records the record keeping standards with you are under a duty to comply, and the extent to which you are under a duty to comply with those standards, is available— (a) on your website, and (b) in each of your offices that are open to the public. List of Standards provided 182 Standards that deal with supplementary matters - Record Keeping standards You must provide any records you kept in accordance with the record keeping standards with which you are under a duty to comply to the Welsh Language Commissioner, if the Commissioner asks for those records. Provided as requested