CORPORATE SOCIAL RESPONSIBILITY STRATEGY Contents Page 1. Introduction 2 Who is this Strategy for? 2 What have we achieved so far? 3 Swan Foundation 4 What will we do in 2013 – 2015? 5 What will success look like? 7 Who will deliver the Strategy? 8 What do we need to deliver the Strategy? 8 How will our residents and service users know we are delivering? 8 will we know we are delivering? 8 Strategies and Policies 8 1 – Action Plan 9 2 – What is happening outside of Swan? 13 3 – Resident Profiling 2011 17 Corporate Social Responsibility Strategy Reviewed by: Applies to: Swan Group Approved by: Swan Lead Officer: April 2013 April 2015
Appendix 1 – Action Plan 2013 – 2015 Strategic Goal Action Expected Outcome Lead Target Date 1 Employment, Education and Training Employ 30 apprentices directly across the Swan Group and through our partners as meeting obligations under Swan’s Local Labour Policy Swan provides employment to support training of people entering work SF Project Manager SNH Project Manager 31/03/2015 2 Provide work experience opportunities for residents and the local community: Developing work experience policy Identifying opportunities in house and establishing network of local organisations Participants become work ready, obtain a reference and experience to enable them to secure long term employment Staff support local residents and develop mentoring skills SF Project Manager Head of People and Communications 31/03/2015 3 Explore the opportunity to work with and support Steeple view to expand the DofE licenced centre to Swan residents and involve staff in training. Young residents obtain a DofE Award gaining skills and experience to increase confidence, fitness, social interaction and employability. Staff receive training promoting mentoring skills and interaction with residents Director of Care and Support 31/12/2014 4 Pilot a scheme to support residents where childcare is a barrier to employment working in partnership with Swan Foundation. Residents are able to overcome childcare barriers to re-enter the workplace and gain sustainable employment SF Project Manager 31/03/2015 5 Engage with work programme providers to establish for Swan involvement Swan is able to deliver outcomes from work programme and specifically target own residents to enable them to become work ready R&D Manager 31/12/2013 6 Set up scheme to support residents to set up own business and develop social enterprises through Swan Foundation Residents benefit from Swan expertise and funding with Swan Foundation to support new business SF Project Manager 31/12/2014 7 Continue to deliver job and training programmes to support residents and local community into work through Swan HA and Swan Foundation including promotion of online training portal for residents Residents are ‘work ready’ and have the relevant skills to obtain and sustain employment SF Project Manager Head of RI & Communication 31/01/2015 8 Develop one stop shop service for young people in the local community to address all barriers to work Young people overcome barriers and access training or employment. Director of Care and Support 31/12/2014
9 Continue to develop Grounds Maintenance Service providing horticulture training and work experience to Swan residents. Residents benefit from training and work experience to act as a stepping to access long term employment R&D Manager 31/03/2015 Appendix 1 – Action Plan 2013 – 2015 Continued Strategic Goal Action Expected Outcome Lead Target Date 10 Community Development Develop Community Projects in partnership with residents targeting underrepresented areas to build sustainable communities and promote social inclusion and equality. Residents benefit from increased community cohesion, decreased ASB and raised aspirations. Co-ordinated approach with Swan Foundation and RI Team. Head of RI and Communication SF Project Manager 31/03/2015 11 Help to tackle digital exclusion by providing or signposting residents to get online Residents are able to benefit from online savings, able to for benefits under Universal Credit and socially included. Equality and Diversity Manager 31/03/2015 12 Resident Involvement Team to achieve grant funding from external sources of £90,000 to develop and support and community projects Communities benefit from a range of community development projects to increase community cohesion and social inclusion. Head of RI and Communication 31/03/2015 13 Work with Womens’ Aid to identify opportunities to work in partnership and support residents at schemes Deliver joined up opportunities to residents of Aid and Swan residents to maximise impact Compliance and Quality Assurance Manager 30/06/2014 14 Pilot a time bank for where residents can exchange time for providing service to one another (resident suggestion) delivered by residents Residents benefit from services provided and relationships with one another locally. Residents can run the time bank. Head of RI and Communication 30/03/2014 15 Environment Re-launch Sustainability Matters and suggestion scheme and increase promotion of sustainability across the organisation with posters and intranet updates, reporting on the progress of the Team Staff are aware of sustainability agenda within Swan and it is embedded into culture of organisation. Staff are engaged and highlight areas for continual improvement to increase sustainability Team Members 30/06/2013 16 Develop Sustainability Guides for each department on how to reduce environmental impact and targets to support Sustainability Matters Staff are aware of sustainability agenda within Swan and specific expectations and targets within their department Team Members 30/07/2013
24 Pilot a 6 month at Swan House Foyers to provide food vouchers Residents are able to manage the transition into work and their finances whilst continuing to eat healthy and ensure wellbeing Director of Care and Support 31/12/2014 25 Fund and develop Sensory Garden to improve external environment for residents in partnership with Swan Foundation at Supported Housing scheme community enjoy better natural environment and can grow own vegetables to encourage healthy eating SF Project Manager 31/12/2013 Appendix 1 – Action Plan 2013 – 2015 Continued Strategic Goal Action Expected Outcome Lead Target Date 26 Engagement and Communication Launch Get Involved Scheme to increase volunteering across organisation and enable staff to suggest projects to be involved with Staff are engaged in local community and support Swan projects R&D Manager Head of People and Communications 30/03/2014 27 Continue work on Social Return On Investment to develop an outcomes framework to demonstrate success and social value of CSR projects Understand and demonstrate the benefits of projects inform strategy and maximise resources R&D Manager 31/12/2013 28 Communicate the CSR strategy to residents through: Promotional literature Employment and training tips on Swan website Residents understand and access support Swan is providing enabling opportunities provided to reach the widest audience Resident Communication Manager R&D Manager 30/07/2013 Ongoing 29 Promote sustainability externally to stakeholders through annual report on CSR, Swan websites, sharing best practice Internal and external awareness of Swan sustainability agenda Trainee Sustainability Co-ordinator 30/06/2013 Ongoing 30 Prepare and engage staff in a ‘Sustainability Day’ across the organisation building awareness and hosting workshops Staff are aware of sustainability agenda within Swan and it is embedded into culture of organisation Trainee Sustainability Co-ordinator 30/07/2013 31 Identify opportunities within procurement for added social value and supporting social enterprises Suppliers support our CSR strategy and create opportunities to benefit our residents and local community. CSR embedded in procurement strategy. R&D Manager SF Project Manager 31/03/2015