Program Clients’ Current Financial Capability (From Tool 1, Part B) List the program into which you will integrate financial capability, and summarize the findings from your client analysis. Target Outcomes List financial capability outcomes that would represent an improved result for these clients.*Use an asterisk to denote any outcomes you already track in your work. TOOL 3: Theory of Change (Section 1 Capstone Tool) TOOL 3, Part A: Financial Capability Services Select the financial capability services that will help the participants in each program achieve the desired outcomes (from Tool 2) and list them in the middle column of the table below. Make sure that all the outcomes listed in your Theory of Change table connect directly to at least one of the financial capability services you plan to provide. You can revise or remove outcomes you selected in Tool 2 if they no longer seem attainable. You will further refine these services and determine who will provide them in the next two sections of this Guide. Program Clients’ Current Financial Capability (From Tool 1, Part B) List the program into which you will integrate financial capability, and summarize program clients’ current financial capability Financial Capability Services List the services that you think will help clients achieve the target outcomes Target Outcomes (From Tool 2, Part B) List financial capability outcomes that would represent an improved result for these clients *Use an asterisk to denote any outcomes you already track in your work.
TOOL 4, Part C: Organizational Capacity For each financial capability service you are considering integrating (as listed in Part B), rate the level of your organizational capacity—in terms of leadership support, funding, and staff resources—on a scale from strong to non-existent. Table 2 provides a detailed explanation of the ratings scale. Remember to complete one copy of the table in Part C for each program into which you plan to integrate financial capability services. Table 2. Description of Organizational Capacity Scale Strong Moderate Weak Non-Existent Leadership Support Our leadership is fully supportive of providing it in-house. Not all leaders are invested in the concept. is limited leadership buy-in at this point. Leadership does not support building the capacity needed to provide it Funding We have dedicated and sustainable funding to support it. Our current funding supports it, but we need to secure additional funding to expand/ continue the work. We have a funding strategy and have identified potential funding sources, but no funding is secured yet. We do not have a funding strategy or identified resources for this project. Staff Capacity We have adequate staff with the appropriate training to deliver this service. We have the right amount of staff but need to identify further training. We will need to hire additional staff. We cannot hire or train staff to provide it Target Program:
Integration Decisions Financial Capability Service(s): Using the information in Part B, does the proposed service align with our current levels of client engagement? Yes, potential for DIY No, but we like to consider DIY anyway because: No, explore referral or partnership for the service Notes: Yes, potential for DIY No, but we would like to consider DIY anyway because: No, explore referral or partnership for the service Yes, potential for DIY No, but we would like to consider DIY anyway because: No, explore referral or partnership for the service Notes: Yes, potential for DIY No, but we would like to consider DIY anyway because: No, explore referral or partnership for the service Notes: Drawing on the responses in Part C, do we have sufficient in-house capacity to provide this service? Yes, potential for DIY No, but we would like to consider DIY anyway because: No, explore referral or partnership Notes: Yes, potential for DIY No, but we would like to consider DIY anyway because: No, explore referral or partnership Notes: Yes, potential for DIY No, but we would like to consider DIY anyway because: No, explore referral or partnership Yes, potential for DIY No, but we would like to consider DIY anyway because: No, explore referral or partnership Notes: Do we have any remaining questions or items for follow-up? Yes No Notes: Yes No Notes: Yes No Yes No Notes: TOOL 5: Community Services Inventory of Providers
TOOL 6, Part B: Analysis & Recommendation (To be completed internally by staff after completing the previous section.) Analysis & Recommendation Does the organization have the capacity to provide this service to our clients? Yes No Unsure Yes No Unsure Notes: Yes No Unsure Could our clients access this service? E.g., is it available, can the organization accommodate more clients, is it accessible? Yes No Unsure Notes: Yes No Unsure Notes: Yes No Unsure Notes: this service be a good fit for our clients? E.g., is it tailored for our client group? Yes No Unsure Notes: Yes No Unsure Notes: Yes No Unsure Notes: Should we work with this organization to provide services? If yes, should we refer our clients to it or partner with it to provide this service? Yes, candidate for partnership Yes, candidate for referral No Unsure Yes, candidate for partnership Yes, candidate for referral No Unsure Yes, candidate for partnership Yes, candidate for referral No Unsure Notes:
TOOL 9, Part C: Referral Pipeline Using the information you collected from staff at your organization and from the referral organization in Part A of this tool, and the integration point(s) you selected in Part B, map out how clients will be referred to the external organization/program (again, bearing in mind that the referral organization may potentially be an in-house department) and your post-referral support process. Target Program: Pre-Referral Referral Process Post-Referral Financial Capability Services for Referral Identified in Tool 3, selected for referral in Tool 7 Referral Point in Current Program The in your current program workflow where you will make this referral Screen Clients What do you need to assess about your clients to determine their eligibility for this referral source? Prepare Clients How will you prepare your clients for the service? Connect Clients To organization will you refer clients to receive this service? How will clients be referred to this service to ensure a warm handoff? Support Clients What can/will we do to support our clients after the referral is made?
Identify and describe the stakeholders who may impact your financial capability planning or implementation work in the far left column. Then answer the questions in the remaining columns to analyze the perspective of each stakeholder. You will use this information to craft a proposal for support in Part B. Who are the stakeholders whose support you need? Consider groups such as: Internal Stakeholders Board/Leadership Depts./Staff Clients External Stakeholders Current Funders Potential Funders Community or Business Leaders Others (e.g., any groups relevant to your context) What do you need them to do or commit to doing? You may have already identified the financial, staff and material resources you need in Tools 4, 9, 10, 11, or 12. What issues do they care about? What do they spend most of their time and resources on? How do they measure success? What potential objections/ concerns might they have to your request? If you’ve worked with them before, what have they supported or rejected? What information, key words or data related to financial capability would they find compelling? Are they more focused on hard data or individual stories? Do they prioritize reaching large numbers of clients? What part of the financial capability rationale would be of interest to them? Where can you get this data or compelling information? Consider local sources tied to your client base or community as well as some of the national sources listed in this section or in References and Resources.