1.2 Managing yourself Undertakes their workload and activities to a high standard, fulfilling work requirements and commitments, without constant supervision Able to communicate in good time any concerns regarding their work/workload with their manager/team, to achieve effective time management and minimise stress in order to maintain good physical and mental health Able to model what they are promoting, including good physical and mental health, straightforward communication, demonstrating hope and belief in new opportunities and positive outcomes Uses creativity, initiative and good judgement throughout their work Upholds personal and professional ethics, in-line with the values and culture of CWSX Mind Acts decisively, confidently, positively and confronts and resolves issues in a timely manner Actively involved in promoting high levels of service and expected behaviour across CWSX Mind by being a positive role model Inspires others to believe in and to act upon CWSX Mind values by providing a vision and a role model in all areas of work Role models exemplary positive work attitude, time management and work–life balance principles 1.3 Continuing personal development Positively changes their behaviour in the light of feedback and reflection Completes training and learning opportunities where appropriate and available Acknowledges mistakes and treats them as learning opportunities Participates in various continuing professional development activities (e.g. meetings, training, reading relevant literature) Actively seeks opportunities and challenges for personal and professional learning and development Models and leads continuous personal development across the organisation at all levels 1.4 Acting with integrity Values, respects and promotes equality and diversity in work in-line with CWSX Mind’s Equalities Policy Where appropriate, challenges other people’s views if they are not in-line with appropriate conduct or CWSX Mind’s Equalities Policy Upholds personal and professional ethics and values, taking into account the values of CWSX Mind and respecting the culture, beliefs and abilities of individuals Takes appropriate action if ethics and values are compromised
Is able to vary work methods and approaches to meet diverse of service users Values differences in other people Communicates effectively with individuals, appreciating their social, cultural, religious and ethnic backgrounds and their age, gender and abilities 2. Partnerships and Working with Others Core Skilled Supervisory Management 2.1 Creating Partnerships with Service Users Proactively works with service users in order to provide the best service they, and CWSX Mind, can deliver Actively involves and values service users as part of the team Able to maintain solid professional boundaries with service users Able to promote and work diligently to support service users’ autonomy Develops effective partnerships with service users which support person centred practice and self efficacy Identifies and leads opportunities for service user involvement and ways to learn from their experience and feedback Acts as a role model to all staff at CWSX Mind in creating and promoting partnership working with service users 2.2 Developing Networks Has and seeks positive links with colleagues, service users and people working in partner agencies Promotes the sharing of information and resources with team members and managers/supervisors Pro-actively develops links and networks with external partner agencies which can support their work Identifies and discusses potential opportunities where working in collaboration with others, internally and externally, enhances their work Creates opportunities to bring individuals and groups Represents CWSX Mind externally and internally, creating relevant networks and relationships, to drive CWSX Mind forward
together to achieve goals, including service users 2.3 Building and maintaining relationships Gains and maintains the trust, support and respect of colleagues and service users by using sound interpersonal skills Able to demonstrate patience and actively listens and empathises with others recognising different perspectives and points of view Manages positions of power appropriately Communicates effectively with individuals and groups, and acts as a positive role model Able to use excellent written and verbal communication skills in order to present a positive image of “self” and the service, when communicating with service users and other agencies and uses tact and diplomacy Ensures contacts are spread throughout the organisation which represent CWSM as a whole Gains and maintains the trust and support of external networks Provides powerful and compelling arguments which clearly address the issue and are developed logically from the facts Works to achieve consensus, rather than their own direction 2.4 Encouraging contribution Respects, values and acknowledges the roles, contributions and expertise of others Confident in suggesting their own ideas Actively considers other people’s suggestions Actively contributes to creating a respectful working environment which values contributions from all Encourages people to engage in decision-making and to constructively challenge Looks for ways to constructively solve problems & disagreements Employs strategies to manage conflict of interests and differences of opinion 2.5 Working within teams Recognises the common purpose of the team and respects team decisions, contributions and compromises Actively participates in the team in order to generate ideas and to adopt a team approach Has a clear sense of their role, responsibilities and purpose within Aligns team and individual objectives, to enable the team to be efficient, effective and creative Willing to lead the team in an engaging, encompassing and creative manner Expresses ideas lucidly and presents arguments and messages to team members both verbally and in writing in a logical and clear manner Encourages open, honest and constructive behaviour that CWSX Mind to achieve Can inspire a team, involving the right people at the right time Speaks persuasively and with conviction and gains the complete
the team attention to those they are addressing Selects the most appropriate means of communication 3. Managing Work Core Skilled Supervisory Management 3.1 Planning Uses appropriate tools (i.e. to do lists, calendars) to plan workload and prioritise effectively Uses communication effectively to assist planning between managers, team members and service users Considers how their own expertise can contribute to planning for themselves, the team and the organisation as a whole Supports and promotes plans for services that are part of the strategy for CWSX Mind Appraises options in of benefits and risks Presents proposals which are logical, practical and persuasive Monitors and controls implementation of plans to ensure that their objectives are achieved to specification, in time and within budget a significant contribution to CWSX Mind’s strategic planning Removes duplication and overlap of work effort and gives clear accountability and resources to appropriate functions/teams 3.2 Managing Resources funding, buildings, materials etc..) Ensures services are delivered as efficiently as possible, within available resources and avoiding unnecessary waste Takes appropriate action when resources are not used efficiently and effectively Suggests how resources can be used more effectively and creatively, working collaboratively with service users sensible contributions for budget setting in relation to constraints of resources Reviews the of resources to ensure that planned service outcomes are met Motivates and makes staff feel valued Inspires others to be creative and generate ideas in order to utilise resources in the most effective manner for service users Continuously monitors service and performance levels, taking swift corrective action when necessary
3.3 Work Contribution Ensures set job are met, surpassing minimum requirements Assists colleagues where possible Communicates effectively with managers and colleagues if there are issues with their work and/or deadlines Uses sound communication skills (written and verbal) to maximise work contribution Demonstrates proficient organisational skills and the ability to undertake administrative tasks efficiently and to a reasonable standard Has good IT skills and uses and the internet appropriately in order to enhance their work Is flexible and adaptable Whenever possible, uses initiative with their work and is creative in order to generate new ideas and solutions to problems Makes a significant contribution to the work output Reaches clear conclusions based on understanding of underlying issues Makes contingency plans Has excellent verbal and written communication skills Can deliver administrative efficiently and to a high standard. Demonstrates an understanding of critical issues and acts upon them
3.4 Managing Performance & Critically Evaluating Takes responsibility/accountability for work performance and takes the opportunity to learn from past experiences Takes action to improve performance Acknowledges and is proud of oneself and colleagues when good work and outcomes are achieved for service users Analyses information from a range of sources, both positive and negative, about their own performance (i.e. self- reflection, colleagues, managers and service users) and acts upon and makes positive changes to their work performance Assists and supports team members to respond positively to constructive criticism and to develop their roles and responsibilities Encourages team members to take responsibility for their achievements and to be proud of these Takes responsibility for tackling difficult issues with staff members and their performance Supports supervisors in managing and developing their staff Analyses and actively seeks information from a range of sources about performance across the whole organisation Supports staff and colleagues to evaluate and audit service user outcomes 4. Continually and Creatively Improving Core Skilled Supervisory Management 4.1 Encouraging improvement, creativity and innovation Thrives to be creative in their work and generate new ideas in order to assist the best outcomes for service users Obtains and acts on service user feedback and experiences to develop new and existing services Is confident to make their own suggestions and ideas for improvement and innovation to managers and colleagues Likewise, must be open to other suggestions even if they conflict with their own ideas Uses evidence from a range of sources, both positive and negative, to identify options and solutions Appraises options, plans and takes action to implement and evaluate improvements Encourages dialogue and debate with a wide range of stakeholders of CWSX Mind Act as a positive role model for innovation and inspires others to be creative in their approach to their ideas and work at CWSX Mind