Accuracy of corner cutting Pinball Publishing *** inch <1/64 Customer feedback Testing Corner radius Pinball Publishing *** inch 1/4 Customer feedback Testing Adjustable to different book sizes Pinball Publishing *** inch x inch 3.5x5 / 5x7 Customer feedback Testing Accuracy of adjustability Pinball Publishing *** inch 1/16 Customer feedback Testing Scraps collected Pinball Publishing *** yes/no Yes Customer feedback Testing Movement during operation stability) Pinball Publishing *** yes/no No Team Inspection Operation time Pinball Publishing *** hours per day 10 Customer feedback Testing Product is semi- or fully- automated Pinball Publishing ** yes/no Yes Customer feedback Inspection Environment Requirement Customer Importance Metric Target Target Basis Verification Temperature Pinball Publishing * °F 40-80 Customer feedback Testing Humidity Pinball Publishing * % <95 Team Testing Noise User * dB <90 Customer feedback Testing Life in Service Requirement Customer Importance Metric Target Target Basis Verification Expected time in service Pinball Publishing *** years >5 Customer feedback Analysis / Testing Cost of Production Requirement Customer Importance Metric Target Target Verification Return on Investment (ROI) Pinball Publishing *** years TBD Customer feedback Analysis / Expenses Budget (production cost) Pinball Publishing *** $ <5000 Customer feedback Expense sheet/ BOM Size and Requirement Customer Importance Metric Target Target Basis Verification Portability User * # of people to move 1 Customer feedback Inspection Space occupied Pinball Publishing *** feet x feet <3x3 Customer feedback Measurement
Weight Requirement Customer Importance Metric Target Target Verification Maximum weight Pinball Publishing * pounds <400 Team Measurement Maintenance Requirement Customer Importance Metric Target Target Basis Verification Cost of weekly maintenance Pinball Publishing ** $ per week <10 Team Analysis / BOM Replaceable parts easily available Technician *** yes/no Yes Customer feedback Research / Design Specialty tools required Technician *** yes/no No Customer feedback Research / Design Serviceability (Easy to access) Technician *** yes/no Yes Customer feedback Inspection Unjamming time User *** minutes <3 Team Testing Installation Requirement Customer Importance Metric Target Target Basis Verification Manpower to Install Pinball Publishing * people ≤2 Team Analysis Amount of time to install Pinball Publishing * days 1 Team Analysis Ergonomics Requirement Customer Importance Metric Target Target Basis Verification Number of operators Pinball Publishing *** people 1 Customer feedback Design Can be worked at all day User *** yes/no Yes Team Inspection / Testing Working position User ** position Standing Customer feedback Design Safety Requirement Customer Importance Metric Target Target Basis Verification Guards Pinball Publishing *** yes/no Yes Customer feedback Inspection Emergency stop Pinball Publishing *** yes/no Yes Customer feedback Inspection Jam stop Pinball Publishing *** yes/no Yes Customer feedback Inspection
Legal Requirement Customer Importance Metric Target Target Basis Verification Relevant patents violated Legal *** yes/no No Legal necessities Research Timelines Requirement Customer Importance Metric Target Target Basis Verification Whole design project / milestones included Capstone *** yes/no Yes Course requirements First Hand Final product to be delivered by June 2011 Pinball Publishing *** yes/no Yes Customer requirements Hand Disposal Requirement Customer Importance Metric Target Target Basis Verification Recyclable (scrap able) Pinball Publishing ** yes/no Yes Customer feedback Inspection Not Applicable Criteria Reason Quantity One product being produced Shelf Life Product will be used immediately Materials Any suitable materials are permitted Manufacturing Facility Manufacturing will be done by the team Shipping Product will be delivered by Pinball Publishing Packaging Packaging is not required before delivery House of Quality The House of Quality, shown in table 4, is comprised of only select high-priority requirements. An importance rating was distributed over these requirements, with a total score of 10, while each sub-requirement was scored relative to its top-level requirement. The engineering criteria were then rated on a five star scale according to its influence on each requirement. The table