Contents Recognition of Prior Learning (RPL) Assessment Tool Kit 5 Overview of the Recognition Process 7 PART 1 Section 1 – Assessor’s Information 9 Introduction 11 Explanation of RPL documents 12 Section 2 – List of competencies in this RPL Assessment Tool Kit 13 Qualification Rules 15 List of competencies in this RPL Assessment Tool Kit 17 Section 3 – Interview Question Bank and Recording Sheets 19 Skill Set 1 – Provide personal care services 21 Set 2 – Communication and working with others 33 Set 3 – Meet administration and information requirements 46 Section 4 – Practical and Observation Recording Sheets 57 Practical Tasks 59 Skill Set 1 – Provide personal care services 63 Instructions for the candidate 63 Demonstration/Observation Checklist 67 Skill Set 2 – Communication and working with others 77 Instructions for the candidate 77 Demonstration/Observation Checklist 83 Skill Set 3 – Meet administration and information requirements 95 Instructions for the candidate 95 Demonstration/Observation Checklist 101 PART 2 Section 5 – Candidate’s Information and Self-Evaluation 113 What is Recognition of Learning (RPL)? 115 The four steps in the RPL assessment process 118 Candidate’s Information Form 121 Candidate’s Employment History Form 123 Candidate’s Self-Evaluation Form 125 Section 6 – Third Party Report and Supporting Documentation 131 Third Party Report 133 Assessor's Evidence Summary Sheet 135 Section 7 – Mapping of Assessment Tools 137 Mapping document 139 Mapping to units of competency – Interview Question Bank 141 Mapping to units of competency – Demonstration/Observation Record 144
Additional notes from conversation Assessor’s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor’s name Date Interview Question Bank and Recording Sheets Set 3 – Meet administration and information requirements Assessor’s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question.
Task 15 – Cultural diversity The candidate is to demonstrate their understanding of cultural diversity. Task 16 – Conflict resolution strategies The candidate is to demonstrate how to manage conflict resolution. Task 17 – Conflict resolution and communication The candidate is to identify communications channels to manage conflict resolution. Task 18 – Resourcing groups The candidate is to demonstrate how information and equipment are resourced. Task 19 – planning The candidate’s to identify how group work is carried out. Task 20 – Workplace group evaluation The candidate’s to identify how work is carried out and evaluated. Task 27 – Meeting workplace outcomes The candidate is to demonstrate how to achieve workplace outcomes. Task 28 – Workplace relationships The candidate is to establish and maintain effective work place relations. Set 3 – Meet administration and information requirements Task 4 – Use of information in the service The candidate in an aged care setting care of elderly clients is to collate data regarding client’s information. Task 5 – Responding to requests for information The candidate is to identify different data collection processes for clients and facilities information according to aged care organisation’s policies and procedures. Task 6 – Report preparation and presentation
Demonstration/Observation Checklist Skill Set 1 – Provide personal care services Tasks 1, 2, 3, 10, 24, 25, 26 Candidate’s name During the demonstration or observation of skills did the candidate? Regulations Standards and Industry requirements Is behaviour observed Assessor’s notes Yes No the client and/or their advocate to advocacy services as appropriate demonstrate an understanding of the impact of dual/multiple diagnosis can have on identifying and prioritising needs use purpose designed tools to assess specific problems of the older person seek advice from health professionals and relevant personnel when analysing and interpreting assessment data Task 3 – Client assessment – Complex recognise the impact of complex care issues on the carer/s take individual rights, relevant community requirements and the organisational and legal aspects into consideration when identifying and assessing client needs establish and maintain client profiles used to monitor the delivery of appropriate services develop a client service delivery plan that includes aims, objectives resource implications, evaluation strategies and contingency plans after identifying the client needs identify and select appropriate client service to meet client needs within the scope of area of responsibility
Demonstration/Observation Checklist Skill Set 1 – Provide personal care services Tasks 1, 2, 3, 10, 24, 25, 26 Candidate’s name During the demonstration or observation of skills did the candidate? Regulations Standards and Industry requirements Is behaviour observed Assessor’s notes Yes No use effective problem solving techniques when exposed to competing value systems deliver services to all clients regardless of personal values, beliefs and attitudes recognise and discuss potential ethical issues and dilemmas with an appropriate person recognise and report unethical conduct to an appropriate person recognise witnessed consistent with financial, physical, emotional, sexual abuse and neglect of the client report witnessed consistent with financial, physical, emotional, sexual abuse and neglect of the client are to an appropriate person demonstrate an understanding of the role and responsibilities of guardians Task 24 – Development of service delivery plans develop the service delivery plan in collaboration with key stakeholders to ensure it reflects the identified goals and interventions determine service delivery priorities in conjunction with all stakeholders document the service delivery plan as per organisational protocols assign activities to appropriate services and/or workers
Demonstration/Observation Checklist Skill Set 1 – Provide personal care services Tasks 1, 2, 3, 10, 24, 25, 26 Candidate’s name During the demonstration or observation of skills did the candidate? Regulations Standards and Industry requirements Is behaviour observed Assessor’s Yes No recognise when a service and/or care worker is no longer able to provide the level of service required provide support and respite for the carer/s determine the understanding of service providers about the service delivery plan and their roles and responsibilities within that plan Assessor general comments/observations: Assessor’s name Outcome (Please Circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor’s signature Candidate’s signature Date
Demonstration/observation checklist Skill Set 2 – Communication and working with others Tasks 6, 13, 14, 15, 16, 17, 18, 19, 20 Candidate’s name During the demonstration or observation of skills did the candidate? Regulations Standards and Industry requirements Is behaviour observed Assessor’s notes Yes No Task 6 – Report preparation and presentation prepare reports that meet: audience/client needs standard reporting protocols and procedures organisational criteria support conclusions and recommendations in reports by information that has been gathered and verified use appropriate technology when preparing reports within safety and organisational guidelines
Skill Set 3 – Units of competency CHCADMIN3B – Undertake administrative work CHCINF2B – Maintain organisation’s information systems CHCOHS4O1B – Implement and monitor OHS policies and procedures for a workplace CHCOR623B – Coordinate work CHCINF3B – Coordinate information systems Assessment location Date of demonstration Time Instructions for the Assessor Resources required for this task
Unit Code Unit Title Evidence collected Competency demonstrated Questions Practical Third Party Report Other evidence Core units CHCAC12C Provide services to an older person with complex needs Yes No CHCAC6C Support the older person to meet their emotional and psychosocial needs Yes No CHCAC7C Plan and monitor service delivery Yes No CHCADMIN3B Undertake administrative work Yes No CHCCOM3C Utilise specialist communication skills to build strong relationships Yes No CHCCSC2 Deliver and develop client services Yes No CHCCS301A Work within a legal and ethical framework Yes No CHCGROUP3C Plan and conduct group activities Yes No CHCINF2B Maintain organisation’s information systems Yes No CHCOHS401A Implement and monitor OHS policies and procedures for a workplace Yes No CHCORG5B Maintain an effective work environment Yes No Elective CHCCS405A Work effectively with culturally diverse clients and co-workers Yes No CHCORG23B Co-ordinate work Yes No CHCINF3B Co-ordinate information systems Yes No ______________________________ Assessor’s signature _________________________________________ Assessor’s name Date: ___________________________________
Mapping to units of competency Interview Question Bank Questions Skill Set 1 – Provide personal care services Skill Set 2 – Communication and working with others Skill Set 3 – Meet administration and information requirements Units of competency CHCAC12C Provide services to an older person with complex needs CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC7C Plan and monitor service delivery plans CHCCSC2 Deliver and develop client services CHCCS301A Work within a legal and ethical framework CHCCOM3C Utilise specialist communication skills to build strong relationships CHCGROUP3C Plan and conduct group activities CHCORG5B Maintain an effective work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCADMIN3B Undertake administrative work CHCINF2B Maintain organisation’s information systems CHCORG23B Co-ordinate work CHCINF3B Co-ordinate information systems CHCOHS401A Implement and monitor OHS policies and procedures for a workplace 1 1 2 2,3,4 3,4 3 1,3 4 2,4 5 3,5 1 6 2 7 1,2 8 3 9 2,3 10 1,4
Task Number CHCAC6C Support the older person to meet their emotional and psychosocial needs CHCAC7C Plan and monitor service delivery plans CHCAC12C Provide services to an person with complex needs CHCADMIN3B Undertake administrative work CHCCOM3C Utilise specialist communication skills to strong relationships CHCCSC2 Deliver and develop client services CHCCS301A Work within a legal and ethical framework CHCGROUP3C Plan and conduct group activities CHCINF2B Maintain organisation’s information systems CHCOHS401A Implement and monitor OHS policies and procedures for a workplace CHCORG5B Maintain an effective work environment CHCCS405A Work effectively with culturally diverse clients and co-workers CHCORG23B Co-ordinate work CHCINF3B Co-ordinate information systems 1 Client assessment – Initial 1,2 2 Client assessment – Advocacy 2 1 4 3 Client assessment – Complex 1 1 4 Use of information in the service 5 1,3 5 Responding to requests for information 3 6 Report preparation and presentation 4 2 7 Risk control in the workplace 4 8 Implementing OHS in the workplace 1,2,3 9 Records and correspondence 1,2 10 Ethics and legislation 1,3,4 11 Use and maintenance of equipment 3,4,5 12 Budgets and accounts 1,2 13 Communication strategies in the workplace 1,3 14 Effective communication 2 15 Cultural diversity 1,2,3,4 16 Conflict resolution strategies 5,6