1. (p. 130) . Chapter 06 ~ 07 ~ 08 True / False Questions The ability to communicate well on the job is an important job skill for employees 2. (p. 131) The personalization and "tone" of messages can get lost in brief e-mail or text messages. 3. (p. 132) Information overload is one of the fallouts of selective listening. 4. (p. 133) Red flag words contribute to reducing instances of miscommunication. 5. (p. 133) A major cause that underlies poor listening habits is that most people from childhood are taught that listening requires energy, attention, and organization. 10. (p. 134) Timing can be a major factor when a message becomes distorted and misunderstood. 14. (p. 135) Relevance timing means that communication should fit the other topics being discussed. 15. (p. 135) Filtering reflects what a person decides to hear only what he or she wants to hear. 19. (p. 136) Much of what a person communicates is done unconsciously. 20. (p. 137) When you communicate unconsciously, your internal climate is likely to give you away. 23. (p. 138) Illustrators are the gestures that are used to control the flow of communication. 24. (p. 139) Displays involve facial expressions and general body movements. 26. (p. 140) In the United States, eighteen inches to four feet is the accepted distance when communicating with business associates and casual acquaintances. 28. (p. 141) Grapevine is best described as a gossip network that produces false information. 29. (p. 142) In a high-context culture, one must be very careful about cultural norms and nonverbal behaviors on both sides. 30. (p. 146) People in high-context cultures need to know how to put you into context. 2. (p. 156) A planning team at a workplace is an example of a formal group. 6. (p. 157) Group process is the assignment of tasks to get a job done. 10. (p. 157) More conflicts take in the coordinating stage of the group development process than in any other stage. 15. (p. 158) One reason members of groups conform is to avoid pressure or rejection by the rest of the group.
16. (p. 158) Too much of conformity can kill creativity and discourage people from saying what is really on their minds. 19. (p. The autocratic, consultative, participative, and free-rein styles of leadership are based mostly on the extent to which the leader includes others in the process of making decisions. 22. (p. 161) For success with the laissez-faire leadership style, followers must be self-directed and motivated to act without intervention. 1. (p. 182) Intelligence is exclusively based on a person's reasoning ability. 5. (p. 183) Ideas and concepts form the basis of spatial reasoning. 8. (p. 185) According to Daniel Goleman, intelligence quotient is a much better predictor of success in nearly every area of life, as compared to emotional intelligence. 10. (p. 185) According to Daniel Goleman, emotional competence is an extremely important factor in understanding emotional intelligence. 13. (p. 187) Self-managed people are least likely to hide their temper. 16. (p. 188) Anger becomes harmful when you are convinced that other people are to blame for deliberately and unnecessarily causing you trouble. 19. (p. 189) Aggressiveness involves hurting others and putting them on the defensive. 22. (p. 192) According to transactional analysis, much of what we do and say in our daily lives is based on scripts that most people heard repeatedly as children. 27. (p. 195) In terms of intensity, first-degree games are usually quite harmless. 28. (p. 195) The "Wooden leg" game makes an art out of creating excuses. Multiple Choice Question 31. (p. 130) Which of the following statements is true about communication? 34. (p. 132) Selective listening is justifiable when: