Risk Response Matrix Response Contingency Plan Trigger Responsible Time Constraints (Schedule) Mitigate: Review Schedule daily with those involved Hire more resources 3 Months before deadline Project Manager Exceed Budget Mitigate: Ensure labor does not work overtime Set aside emergency fund for project Budget exceeds $300,000 Book keeper, Project Manager and President Outside contractors not working on assigned tasks right away Mitigate: Before starting the construction project, ensure to contact the appropriate contractors for each job Have back up contractors to do the same tasks as the original contractors to ensure that the house will be completed on time. Before ground breaking to start construction Project Manager Technical Risks with the wiring for the future AC unit Mitigate: Test the wiring for the unit by using a sample unit to ensure that an AC unit will work Increase team size to resolve any issues found with product during testing Just installing the wiring for the potential unit for an AC Unit Project manager and contractor Customer Satisfaction Mitigate: Customer Service follow up construction is complete If customer is unhappy, find out why and see how the company can help correct the issue Complaints from Customer President, Project Manager and Construction Team Customer Evaluation The Czopeks are the customers and they will evaluate the project (their dream home) once it is complete. The couple had already established that in order to reduce costs, they would be willing to have the project delayed a bit. However, a good project manager would want to be able to provide great service to the customer, and be able to still save them money without having to delay the project for them. Also, a customer would be able to notice if the company would try to cut corners, so to speak with the project. Therefore, it is important that SFC adheres
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