Responsibilities and Duties Key Performance Indicators (KPI’s) Service Delivery Build rapport with the child and care team whilst maintaining professional boundaries; work effectively with the care team and offer strategies and support as appropriate that meets the child’s care needs and supports management of challenging/complex behaviours. Assess the child’s therapeutic needs utilising the Outcomes Star assessment tool then develop an individualised therapy plan that is informed by consulting Child Safety, the Child, School, Carer/parent and through counsellors observations. Provide consistent, evidenced based, best practice models of counselling to meet the therapy goals. Ensure knowledge of the neuroscience of trauma is up to date and provide counselling in line with up to date research on children who have experienced complex trauma Regularly review therapeutic progress within the program as per program instructions and ensure that Child Safety and key stakeholders are kept informed of progress. Obtain regular feedback for ongoing service improvement. Successful working relationships that are built on trust and adhere to Centacare’s Code of Conduct for client engagement. Care team provided with appropriate and effective interventions and strategies to achieve service targets. Successful completion of individualised therapeutic plans to meet the client’s needs as per Service Agreement. Individualised plans to manage complex behaviors and manage safety concerns, Complying with Centacare’s safety procedures and service guidelines. Utilisation of evidence based and best practice counselling techniques providing effective counselling to vulnerable children and young people. Program progression is regularly reviewed at key intervals as per service agreement. Evidence of appropriate and timely liaison with stakeholders and care team. Needs have been met as per the Service Agreement and work is completed as per program instructions. Positive feedback received from external stakeholders and service users.
Communication and Documentation To maintain timely, comprehensive, professional, up-to-date client records and ensure confidentiality at all times. To prepare and maintain case files and statistical data on Csnet. To prepare reports as required and maintain a working relationship with key stakeholders. Working knowledge of computer and software including Word, Csnet. Completion of all client documentation in accordance with Centacare policies and procedures. Accurate completion and timely submission of all reporting for Child Safety and for information for quarterly statistical reporting. Appropriate language, knowledge and professionalism used when writing on behalf of program/agency. Computer programs used correctly and reports and case notes completed in a timely manner. Team Work To establish and maintain high collaborative working relationships that contribute towards the achievement of organisational, program and service aims and objectives. Attend staff meetings or read minutes if unable to attend. Through staff meeting and other staff interaction share information, resources and training that may assist colleagues. Attend Team Building activities as required. To actively participate in regular line management and supervision and to participate in team and agency meetings. Constructive participation in team planning exercises and staff meetings. Staff meetings attended/Minutes read. Information effectively shared as appropriate. Team Building activities attended. Attended and actively engaged in line management and supervision. Service Planning, Review and Development Participate in program and service planning, review, monitoring and evaluation activities, to ensure efficient, effective and appropriate service provision. Assist with the development of policies and procedures relevant to counselling, and participate in the development of organisational policies and procedures where required. Evidence of contribution to service development, planning, monitoring and evaluation. Participation in the development, implementation and achievement of the services quality improvement activities. Evidence of participation in the development of policies and procedures. Completion of program planning and evaluation procedures as required.