STRATEGIC AND CRITICAL SERVICE INDICATORS Service Performance Indicator Good Is DoT Previous performance (Q3 2016/17 – Q2 2017/18) Current performance (2017/18) Commentary Q3 Q4 Q1 Q2 Q3 actual Q3 target Year End target CHILDREN, FAMILIES AND ADULTS DIRECTORATE Education & Early Years 0.01% Green 0.04% Red 0.04% Red 0.00% Green 0.01% Green 0.02% 0.04% 0.02% 0.07% 0.16% Red 0.18% Red 0.02% Green 0.12% Red 0.10% 0.21% 0.17% Schools that show both an increasing rate of permanent exclusions and a rate that is considerably higher than national and local rates are monitored closely, which can include on-site visits by School Improvement and Education Welfare Officers, and meetings with the Service Director for Education and Early Years.
Adult Social Care n/a n/a 75.9% Green 79.6% Green 78.9% 70% 70% 77% This indicates that significant numbers of people with a learning disability are living independently, however there continues to be work to support more of this population to live in their own homes and to live in quality accommodation with the right support. 87.4% Green 90.2% Green 90.4% Green 81.4% Amber 82.7% Amber 84% 84% 82.4% Quarter 3 has seen an improvement in performance. Work is ongoing with providers to improve timeliness of reporting against this key indicator. We anticipate it continuing to improve in line with the re-ablement services reaching full capacity.
Adult Social Care 2.73% Red 3.31% Green 3.60% Green 3.40% Green 3.50% Green 3% 3% 7.4% Performance is target. Whilst the initial target is quite modest, we are working to an increasing target over time to 6% by 2021. This would put Cornwall in line with England performance. 528.3 Green 516.2 Green 490.9 Green 509.1 Green 498.9 Green 530 530 673.4 The number of people being permanently admitted to a care home has fallen since the last quarter. This reflects the initiatives put in place to increase the home care capacity and improve the process for people leaving hospital.
Children & Family Services 15.66% Red 18.03% Red 11.26% Green 16.92% Red 20.13% Red < 14% <14% 10% There has been a 12 increase on the numerator and a 14 drop on the denominator. The more successful we are at moving CIC to permanence, and with the numbers of CIC appearing to fall back to our norm, this has an impact on this indicator. There will be a 'Deep Dive' of the 90 in the numerator to assure ourselves of the reasons for the moves & the outcomes for the children. 19.32% Red 17.77% Red 21.56% Green 22.13% Green 21.55% Green 20% 20% n/a Children & Family Services 15.32% Green 13.17% Green 13.14% Green 15.06% Green 17.31% Green 18% 18% 17.9% 18.62% Green 16.55% Green 15.61% Green 14.50% Green 15.11% Green < 18% < 18% 22.3% 85.37% Green 91.76% Green 70.0% Red 80.95% Green 72.22% Amber 77% 78% 50% At Q3 the year to date figure is 74%. We are confident that by year end the target will be met. (England outturn for 16/17 was 49% and statistical neighbour outturn was 48.6%)
100% Green 97.65% Green 96.00% Green 92.86% Green 98.15% Green 85% 85% 84% NEIGHBOURHOODS DIRECTORATE Environment 35.84% 35.69% Amber 37.0% Green 36.6% 38.4% Green 37% 37% 41.88% The Q1-3 end of year estimate is significantly above target. This is also considerably higher than at this time last year and is due in part to the retrospective inclusion of Incinerator Bottom Ash Metal recycling in the figures for the first time this year, following a DEFRA ruling in December 2017. This accounts for an additional 3,700 tonnes of recycling. Composting is also higher this year and residual waste decreased as well. Please note, this figure includes wood diverted from landfill at HWRCs by way of incineration.
Resilient Cornwall 5 out of 7 on target Green 5 out of 7 on target Green 5 out of 7 on target Green 5 out of 7 on target Green 5 out of 7 on target Green 4 out of 7 need to be on target 4 out of 7 need to be on target n/a Two out of seven indicators are worse than target: 1.Alcohol related crime violence against the person (rate) – this excludes domestic violence. We have developed detailed town action plans to combat this including detailed plans for the 10 focus towns. 2. Appliance availability 24/7 across all fire stations with a crew of 5 for safe systems of work. This is just below target. This is predominantly due to lack of availability in our rural station areas in South East Cornwall. Mitigations include raising recruitment awareness with potential applicants and a change of staffing at a Community Fire Station.
ENVIRONMENT, GROWTH AND DEVELOPMENT DIRECTORATE Planning & Sustainable Development 61% Red 65% 78% Green 79% Green 74% Green 65% 65% 69% More appeals are dismissed than the national average and our target. n/a n/a 311 Green 1,134 Green 1,879 Green 1,440 3,000 n/a Currently the database shows that between 1st September and 30th November there were 745 completions. We do not as yet have data for the month of December.
Commercial Services 52.86% Green 54.29% Green 55.84% Green 56.93% 56.64% Green 55% 55% n/a Resources n/a n/a 69% Green 71% Amber 71% Red (as target to 77% in Q3) 77% 80% n/a Ongoing work continues in cleansing Supplier Data and updating SME Payment terms. Additional work required to identify disputed Invoices from Feeder Systems which are not currently recorded (Feeder Systems account for 75% of invoices paid). Further work also required to identify copy invoices (received late) and approval turnaround times. It is forecast that the year-end target will not be met and a Performance Improvement Plan will now be developed to address future performance in this area.
CORPORATE HEALTH MEASURES (ORGANISATIONAL) Performance Indicator Good Is DoT Previous performance (Q3 2016/17 – Q2 2017/18) Current performance (2017/18) Commentary Q3 Q4 Q1 Q2 Q3 actual Q3 target Year End target 78.8% 80.02% 94.76% Green 96.27% Green 96.75% Green 90% 90% n/a Corporate compliance for step 1 non statutory complaints (excluding statutory Adults and Children’s complaints) came in at 98% in quarter 3. This exceeds the new corporate target of 90% (including complaints that had been extended beyond 10 days with the agreement of the customer). Although most services reached target, Children, Families & Adults (CFA) complaints came in at 83% due to the complexity of cases. Moving forward, the CFA Information Governance Team will be escalating cases where necessary to the appropriate senior manager.
ANNUAL PERFORMANCE MEASURES REPORTED IN QUARTER 3 Service Performance Indicator Good Is DoT Previous performance Current performance (2017/18) Commentary Actual Target Bench mark Environment n/a n/a n/a 100% (2016/17) Green 100% Green 100% n/a We have maintained good standards from a bathing water perspective with 63 sites (78%) getting an Excellent Classification, 15 sites (18%) getting a Good Classification, 2 sites (3%) getting a Sufficient Classification, 0 sites (0%) getting a Poor Classification and 1 site (1%) being Unclassified (Sharrow, due to lack of access). Economic Growth n/a n/a n/a n/a n/a 79% = £359.50 per week 78% of England average = £354.12 per week England average = £430.80 per week