Company business plan presentations Briefing for Ofwat Non-Executive Directors and senior leadership As indicated in our final methodology for the 2019 price review (PR19) released in December, this pro-forma has been developed to support companies PR19 business plan presentations to Ofwat in September-October 2018. These presentations provide an opportunity for companies to set out their business plans to Ofwat, including Ofwat Board members. This pro-forma draws together high level information and key metrics from the business plan and explains the drivers behind the business plan, the key benefits for customers and the impact on customer bills. This will help ensure that there is a consistent approach across companies to briefing Ofwat board members for meetings. For PR19, we expect companies to deliver an ambitious business plan that delivers on our four key themes of innovation, great customer service, affordability and increased resilience. We are expecting companies to challenge themselves in these areas, and this pro-forma and the business plan presentations provides an opportunity for companies to demonstrate how they are meeting this challenge. The information in this pro-forma will be made available to assist Ofwat Board members and senior leadership ahead of company business plan presentations. These presentations will not form part of our initial assessment of business plans process, nor are a substitute in any way for business plans. Guidance on completing the In order to support companies in completing this pro-forma, we will publish models to automatically populate the tables and graphs included in this document. Where the information requested is not held in the business plan tables, we will indicate where this should be drawn from by companies (for example, in the PR14 final determination). We will publish these models and further information following the finalisation, and release, of the PR19 business plan tables. We anticipate these models and further information will be published in late June – early July 2018.
Appendix 5: PR19 proposed performance commitments Table 5.1: Common Performance Commitments No. ID (eg W-A1) Common performance commitment 2019-20 forecast actual performance level 2024-25 proposed performance commitment level ODI type In period / end of period ODI 1 C-MeX – customer measure of experience (score) 2 D-MeX – developer services measure of experience (score) 3 Water quality compliance – the DWI’s Compliance Risk Index (CRI), a score greater than or equal to zero, where zero is least risk 4 Water supply interruptions – average supply interruption greater than 3 hours (minutes per property) 5 Mains bursts – number of water mains bursts per 1,000 kilometres of total length of mains 6 Unplanned outage – proportion of unplanned outage of the company production capacity (%) 7 Leakage – megalitres per day (Ml/d), three-year average 8 Per capita consumption – average amount of water used by each person that lives in a household property (litres per person per day) 9 Risk of severe restrictions in a drought – percentage of the population the company serves that would experience severe supply restrictions (e.g. standpipes or rota cuts) in a 1-in-200 year drought