3.0.0 AND CONDITIONS FOR RECEIPT OF PROPOSALS 9 4.0.0 PROPOSAL FORM, CONTENT & SUBMISSION ADDRESS 13 5.0.0 SELECTION CRITERIA 15 6.0.0 RESPONDENT PROFILE: EXPERIENCE, MANAGEMENT, FINANCIAL CONDITION & SAN FRANCISCO BUSINESS ACTIVITIES 15 6.1 6.2 6.3 Experience & Operational Capability Organizational & Financial Capacity Contracting, Relationship Management, Implementation, Customer Service, Disaster Recovery 16 16 17 7.0.0 SCOPE OF WORK 7.1.0 7.1.1 7.1.2 7.1.3 7.1.4 GENERAL REQUIREMENTS Monthly Account Analysis or Invoice Balance Insurance and Collateralization General Bank Account Services Online System and Reporting Services 19 19 21 21 23 7.2.0 7.2.1 7.2.2. 7.2.3 7.2.4.0 7.2.4.1 7.2.4.2 DISBURSEMENT SERVICES General Service Requirements (including Account Reconciliation & Positive Pay Services) Controlled Disbursements Integrated Payables - EDI Card Disbursement Tools Stored Value/Prepaid/PayCard Services Purchasing Card 31 31 34 37 42 44 48 7.3.0 7.3.1 7.3.2 7.3.3 7.3.4 7.3.5 DEPOSITORY SERVICES General Service Requirements Secure Safe Services Wholesale Lockbox Services Integrated & Special Receivables Processing Remote Deposit Services 50 50 55 55 60 62 7.4.0 7.4.1 7.4.2 ELECTRONIC FUNDS TRANSFER SERVICES Automated Clearinghouse Services Wire Transfer Services 66 66 71 8.0 SOCIALLY RESPONSIBLE BANKING 78 9.0 10.0 I II III IV V 10.1.0 10.2.0 10.3.0 EXHIBITS CCSF Banking & Payments Requirements CCSF Bank Account Structure Pricing Worksheet San Francisco Housing Authority Description; Banking & Payments Needs; & Volumes Responses to Section 8.0 APPENDICES Acknowledgement of RFP Terms and Conditions CCSF’s Administrative Requirements (Vendor Forms) CCSF Agreement Terms and Conditions 83 89 109 110 113 115 121 123
Return Deposit Correction – Teller Deposit Correction – Deposit Correction – Proof Coin and Currency Orders Misc. Debits and Credits ACH Debits and Credits Wires Merchant Card Deposits with Merchant Reference Number Identify those Same Day and Previous Day transaction reports your bank/firm can make available to CCSF? For each report you make available, provide the other information requested in columns B, C, D, F, G & H. Table #2 Balance or Transaction Type Same Day Information Previous Day Information A B C D E F G H Available Online? Available by Mobile Report Reporting Time(s) How Often Is Information Daily? Available Online? Available by Mobile Report Reporting Time(s)? Stored/Available Online for How Many Days? Ledger Balance Collected Balance Available Balance Zero Balance Debits/Credits Branch Deposits
Describe the process CCSF use for transmitting check and deposit information. CCSF will use the Wausau Financial Services Cashiering deposit system. Do you have experience receiving remote deposit files from the Wausau Financial Services Cashiering system? What transmission protocols does your service support? What is the minimum bandwidth required for deposit transmission? What is the optimal bandwidth? Does the remote deposit service have the capability to detect duplicate file transmissions? If so, how is CCSF notified of duplicate file transmissions? Will CCSF receive an acknowledgement of transmissions that you have successfully received? Will CCSF receive an end of day notification of all deposits received or notification that no deposits were received each business day? If CCSF’s transmission is interrupted for any reason, can we resend a transmission? What safeguards are in place to prevent duplicate items? Does the remote deposit service have any scheduled the service will be unusable? If so, provide schedule. Describe the safeguards against lost data. Do they include built-in back up features and data recovery if processing is disrupted due to power loss or other interruptions? What safeguards do you have in place to prevent tampering with the data that is transmitted by CCSF Does your service allow us to create deposits offline and transmit them at a later time? Does your service determine when to process for conversion to an Account Receivable (ARC), Back Office Conversion (BOC) and/or an image exchange paper process? Is the user able to add information to the exclusion table for items that cannot be converted to ACH? Does your service allow processing of scannable documents and non-check documents? If so, does it employ the following: 1-D Barcode Recognition 2-D Barcode Recognition Mark Sense Detection Does your solution offer the ability to provide a report of all listed users and their rights? Do you offer deposit reconciliation services which may be applied to remote check
earnings credits Ability to negotiate an earnings credit rate for more than 1 month DEPOSITORY SERVICES -- CHANNEL REQUIRED SERVICES COMMENTS Remote (Secure Safe) Acceptance Remote (on site) Secure Safe Service -- Coin Deposited Remote (on site) Secure Safe Service -- Cash Deposited Remote (on site) Secure Safe Service -- Checks Deposited Branch Coin Deposited Currency Deposited On-Us Check Deposited Encoded & Unencoded Local Check Deposited Encoded & Unencoded Transit Check Deposited Encoded & Unencoded Foreign checks Currencies accepted & process for clearance/settlement Foreign Currency Residents donate cash. Will Bank accept on behalf of City? Vault Loose Coin
PLEASE COMPLETE & SUBMIT THE EXCEL FILE TITLED “RESPONSES TO SECTION 8.0” 10.0.0 APPENDICES 10.1.0 ACKNOWLEDGEMENT OF RFP AND CONDITIONS HOW TO RESPOND TO THIS APPENDIX By submitting a Proposal, the Respondent, on behalf of itself and its Partners/Subconsultants acknowledges and agrees that: 1. RESPONDENT AUTHORIZATION: The signatories are authorized by the Respondent to make representations for the Respondent and to obligate the Respondent to perform the commitments contained in its Proposal. 2. RESPONDENT SELECTION: on Proposals received to this Request for Proposals (RFP), it is the intent of the Office of the Treasurer & Tax Collector to select the highest scoring and most responsive Respondent for contract negotiations. This RFP does not in any way limit the CCSF’s right to solicit contracts for similar or identical services if, in the CCSF’s sole and absolute discretion, it determines Proposals received are inadequate to satisfy its needs. 3. CONTRACT NEGOTIATIONS: The CCSF will select the highest scoring Respondent(s) with whom the Office of the Treasurer & Tax Collector staff will commence contract negotiations. If a satisfactory contract cannot be negotiated in a reasonable time with the selected Respondent, then the Office of the Treasurer & Tax Collector, in its sole discretion, may terminate negotiations and begin contract negotiations with next highest scoring Respondent. The selection of any Respondent for contract negotiation shall not imply acceptance by the CCSF of all terms of the Proposal, which may be subject to further negotiation and approvals before the CCSF may be legally bound thereby. 4. NO GUARANTEE OF WORK OR COMPENSATION: There is no guarantee of a minimal amount of work or compensation for any of the Respondents selected for contract negotiations.