Develop business cases and costing for prioritised areas if required Review policy and its implementation. Cancer Screening Call/Recall Manager Theme 1: Action Measure 2 Objective: Family Practitioner Services: Call/Recall Services for Bowel Cancer Screening – Improved access to helpline. Explore the potential for the use of a range of communication methods to improve accessibility for those with sensory impairments including SMS text message facility and Text Relay. Advertise all options for accessing advice and support Next Generation Text (NGT) Service is now in place for patients who are deaf or have speech difficulties. All correspondence was updated with telephone number for Next Generation Text (NGT). SMS Text message and Text Relay are now available to patients. Information leaflets and screening website have been updated with Improved accessible information for all categories but with particular emphasis on age, various aspects of disability, and ethnic minorities.
services including number of text relay, SMS text messaging (in all correspondence) and availability of telephone interpreting services. Engage with the Screening Programme Manager in the Public Health Agency to ensure that any information on screening for bowel cancer (and cervical cancer) includes accessibility details as per the options noted above. Sign off changes in relation to accessibility to screening letter. Discuss with RNIB to improve communication and raise awareness of Bowel Cancer Screening programme for those with visual impairment. accessibility options and support services. Work has been completed with the PHA to ensure that any information on screening for bowel cancer (and cervical cancer) includes accessibility details as per the options noted above. Changes in relation to accessibility to screening letter have been completed. Patient information available in braille on request in collaboration with RNIB. Support provided to the PHA to raise awareness of Bowel Cancer Screening programme as required.
Chief Legal Adviser Theme 1: Action Measure 4 Objective: Review finance processes within the Directorate of Legal Services relating to payments. This involves the payments of damages and claimants’ costs following settlement of claims to minimise delays. Continue to review current administrative finance processes Continue with financial audit process to identify any unreasonable delays. Continue to implement any recommendations from financial audit outcomes. The procedures in relation to legal payments, particularly compensation payments, are kept continually under review. A minimum of 100 payments are audited each year in line with ISO/Lexcel procedures to ensure that relevant protocols and time limits have been complied with. Any recommendations or lessons learned from these audits are fully implemented at the earliest opportunity. Legal payments are also subject to formal audit by Internal Audit on a regular basis, usually every two years. Any agreed Efficient payment processes in relation to compensation payments ensure that successful claimants receive payments to which they are entitled promptly. It is likely that a number of s 75 groups will benefit from prompt payments, particularly disabled people.
recommendations made by Internal Audit are fully implemented. Family Practitioner Services (FPS) Theme 3: Action Measure 1 Objective: of Section 75 groups are taken into consideration in the planning, design and delivery of BSO Cancer Screening Services (Call/Recall and Helpline) Engage with Programme Manager in the Public Health Agency to secure Family Practitioner representation in any future reference group in relation to cancer screening services Engage with service users and representative groups. Meeting held with Gender Reassignment Group regarding FPS engage with a number of reference groups, service users and representatives groups in relation to Bowel and Cervical Cancer. Engagement with other groups throughout the year as required under the guidance of the PHA. For example, representation at public events such as Balmoral Show, to raise profile of the service. Representation provided at “Transgender Guidance and Protocol Group” setup by Health & Care index Engagement with various Section 75 groups and their representatives will raise awareness of different needs and improve access to BSO Cancer Screening Services.
Human Resources (with support from Equality Unit) Theme 5: Action Measure 2 Objective: Increased capacity of line managers to identify and respond to the range of Section 75 needs of their staff through access to guidance materials Produce guidance resource for line managers on how best to support staff from different Section 75 groups. Engage with managers, relevant voluntary sector groups and trade unions. Disseminate and raise awareness of resource. Development of this resource for Line Managers is ongoing. Human Resources (with support from Equality Unit) Theme 5: Action Measure 3 Objective: BSO supports staff who identify as transgender or in meeting their particular Completed - we reviewed all comments received during consultation and Applicants and staff who identify as transgender and