Promote outreach via brochures, flyers, media, interagencies etc. Met. Prioritise generalist phone advice as most efficient way of providing quality and volume for legal information, one-off advice, minor assistance and initial consultations. Telephone advice is provided. Meet Annual Target regarding generalist phone advices. staff to refer drop-in and phone enquiries arising at different times to phone advice when appropriate. Promote phone advice service via brochures, flyers, media, interagencies etc. Generalist phone advice available between 10am and 1pm and between 2pm and 4pm each week day excluding Mondays. Ensure Annual target regarding generalist phone advices (500 per annum) is met. X CLC ensured telephone advice was provided during advertised During the current period the generalist solicitors provided 260 telephone advices to clients, which was above target. Met Phone advice services are promoted through our service flyers, at outreach locations and on our website. Provide generalist mail advice to clients as required. Generalist mail advice is provided to clients at X Correctional Centre to confirm outreach advice and to other clients as required. Annual target regarding mail advice (50 per annum) is met. 25 mail advices were provided during the current period, which is on target. Ensure advices to Indigenous clients increase. Per Strategic Outcome Goal 1, monitor the number of advices provided to 7.5% of Centre advices are provided to Indigenous clients during the 2015-16 period. During the current period X CLC has provided 8% of advices to Indigenous clients, which is above target.
Indigenous clients. Investigate additional outreaches to Indigenous community organisations in collaboration with the Centre's ALAP worker, enhancing referral arrangements with Indigenous services and further promotion and publication of X CLC as an accessible and culturally appropriate service for Indigenous clients. (Strategic Outcome Goal 1) Regular outreach to two Indigenous Community Organisations has been provided and services have been actively promoted as accessible to Aboriginal and Torres Strait Islander clients via new service brochures. X CLC is investigating an additional outreach location to Indigenous clients at another Aboriginal Medical Service to commence in May 2015. Ensure the most disadvantaged groups are targeted for casework and representation Decisions on opening of cases and extent of assistance to be made at weekly casework meetings. All major casework is limited to clients on no, low or medium income. Weekly casework meetings conducted. Ensure that all casework is limited to clients on no, low or medium income unless the client is experiencing or at risk of domestic violence. Weekly casework meetings have been conducted, with the exception of the Centre's the two week Christmas closure period. 95% of clients were on no, low or medium incme. 18% of clients were victims of domestic violence.
Priority for casework is given to: [list priority groups from the NPA] Principal solicitor to ensure cases are opened according to centre casework guidelines. Meet Annual Target regarding generalist casework activities. 1.6.5 appearances undertaken for casework matters. Casework statistics indicate: At least 20% of casework clients are victims of domestic violence At least 30% of casework clients are Indigenous At least 85% of casework clients are on a low income At 15% of casework matters are provide for CALD clients. (Strategic Outcome Goal 2) As per casework guidelines and file reviews. Annual targets regarding open cases (200 per annum) is met. Annual target regarding closed cases (200 per annum) is met. Assist clients via Court or Tribunal representation as deemed appropriate by Centre's Principal Solicitor. During the period casework statistics indicated: 25% of casework clients were women 35% of casework clients were Indigenous 87% of casework clients were on a low income 14% of casework was provided to CALD clients. While this is slightly below target we will be working with more CALD clients through additional outreach in the coming period and expect the 15% casework target to be realised. Met During the period 90 new cases were opened. New casework activities were below target given 15 complex cases being undertaken, which have now concluded. It is expected the annual casework target of 200 new cases opened will be met during the second half of 102 cases were closed during this reporting period, which was above target. 2 Court appearances and 1 Tribunal appearance undertaken in this period.
1.7 Ensure resources and service delivery are being targeted in the most effective way to meet client needs 1.7.1 Client satisfaction survey to be conducted over two weeks of operations annually. Intake staff to encourage and follow up all clients phoning/attending for appointments to participate and to assist with completion. Client satisfaction survey is scheduled for March 2016. A minimum of 50 survey responses will be collected in the format prescribed by the Commonwealth AGD. Not due to report in this period. X Community Legal Centre Inc CLSP Plan 2015-2016 Objective 2 – Facilitate access to the legal system for the most disadvantaged groups. Aboriginal Legal Access Project (ALAP) Project Strategy Action Performance Indicators 2015-16 Progress Report July-Dec 2015 Special initiatives to improve access for Indigenous clients Continue delivery of the Aboriginal Legal Access Project (ALAP) with Public Purse Fund grant or other funding as it becomes available Recruit ALAP Project Worker See ALAP Strategic Plan for more details: Maintain outreach clinics schedule to X Indigenous communities and organisations Make contact with A,B,C High Schools to consultation regarding delivery of the 'Legal Stuff: Young People and the Law' Community Legal Education (CLE) workshops to Years 10-12 groups Delivery of three CLE High School workshops. Achieved. Achieved, outreach being provided, see Appendix 3 Outreach Schedule. Contact has been made with A,B,C High Schools and planning of workshops underway 3 workshops planned to be delivered in the March to June 2015 period.
requirements and priorities identified in annual appraisals Ensure staff have opportunity to participate in review and development of service policies and procedures External debriefing for critical incidents available when needed. Ensure office size and location is suitable for future needs before new lease is signed Ensure relevant insurances as per service agreement are purchased and maintained. Ensure staff have access to information and Monthly file review by Principal Solicitor. Legal work satisfies all requirements of PII peer All Quarterly PII meetings attended by principal solicitor (or their delegate) Publicise use of EAP. Call EAP counsellor to arrange debriefing within 24 hours of incident. Not relevant to CLSP in this period. PII Worker's compensation Public indemnity Property and contents Telephone upgrade proposed for 2015. Met Cross check to be conducted next period. Met. Met. No critical incidents this period. All current Three quotes obtained and IT consultant engaged with proposed new system by 30 September 2014.
law students, including PLT placements. Please detail: No. of volunteers utilised – X No. of volunteer hours – X NB: If your service does not utilise volunteers, then this section of the plan should be deleted. assisting the Principal Solicitor with casework. During the current reporting period X CLC benefited from 15 volunteers (12 volunteer solicitors, 2 volunteer PLT students and 1 volunteer administrative worker). Approximately 400hours of volunteer assistance was provided during the 6 month period. Ensure appropriate composition of Management Management Committee meetings and Annual General Meetings are held in accordance with the Rules of the Association and Service Agreement. Management Committee members are provided with Community Legal Centre Governance Training on their rights and responsibilities. Management Committee is provided with documents AGM is held in October of each year. Audited statements and the Annual Report are presented to members at the AGM and distributed in accordance with Association rules and Service Agreement. No. of Management Committee meetings held during the year. Governance training provided as part of orientation for new committee members after each AGM - if required Coordinator prepares and distributes monthly Committee papers (including agenda, financial reports, staff reports, other AGM held on 7 October 2014 Met. Annual Report completed and circulated to stakeholders, including SPM. During the reporting period 6 Management Committee meetings were held (i.e. monthly meetings). No new committee members this year. Governance training planned for Feb 2015. Met
Cases Closed: The Annual Target comprises cases closed by our Generalist solicitors (target of 250 per annum), and PPF Funded Project solicitor (target of 60 per annum). During the period our Generalist solicitors closed 131 cases and PPF funded solicitor closed 33 cases. Of the total major cases, 95% were provided to clients on no, low or medium income and 18% were provided to people experiencing domestic violence. Appendix 2 – CLE Activities: Please provide a list of CLE Activities completed during the reporting period: CLE Activities (1 July to 31 December 2014) Date Location Topic Estimated Number of Attendees 03/07/2015 'A' Neighbourhood Centre Sydney Neighbourhood Disputes 20 Appendix 3 – Centre Profile: Please provide a staff summary for the Centre: Staffing Profile Name Position FTE Status / Permanent (or) Contract Jane Doe Coordinator Full-Time / Permanent John Doe Principal Solicitor Full-Time / Permanent Lisa Smith FRC and Family Solicitor 0.8 FTE / Contracted to 30 June 2016 Michael ALAP Project Worker 0.8 FTE / Contracted to 30 June 2016 Michelle PPF Funded Solicitor Full-Time / Contracted to 30 June 2016 Alice Stephens Finance Administrator Full-Time / Permanent