HOW TO OBTAIN INFORMATION 1) Type of Information 2) How to Obtain Name and exact address of organization Check website, the phone book, or call the organization if necessary. Name, address, phone of owner/manager Call the municipal tax assessor's office (you'll need the exact street address), or call the organization. Permit date for original construction Call the local building department. Renovations, permit dates, amounts Call the building department. Site plans for parking lots Call the planning department Tax Assessed Value (if renovations done) Call the local assessor's office. NOTE: Often much of this information may be found by visiting the municipality’s website.
INFORMATION WORKSHEET Name/description of organization: ______________ __________________________________________________________ street address: _______________________________________ __________________________________________________________ Number of stories: _________________________________________ Name, address, phone of current owner/manager: Permit date for original construction: ___________ What Type of Organization and Possible Obligations: Private Business ADA III Obligations  AAB Obligations or Local Government ADA Title II Obligations AAB Obligations Religious Organization AAB Obligations Have any renovations been done? YES  NO 
send a letter of acknowledgment. Step 13: Write a letter of appreciation.  Maintain contact with the organization throughout the process of planning and carrying out access improvements.  When access changes have been made, send a final letter of appreciation. Step 14: File a complaint if necessary.  If, despite your efforts, the organization you are working with refuses to take steps to improve its accessibility, and you believe it is in violation of the law, the next step may be to file a complaint.  If a hearing is held, be prepared to testify. Additional Resources Municipal Listing of Local Commissions on Disability: This list is included in the folder titled: Additional Resources. Municipal Listing of the ADA Coordinators: This list is included in the folder titled: Additional Resources.
MASSACHUSETTS INDEPENDENT LIVING CENTERS BERKSHIRE COUNTY AD-LIB Joe Castellani, Director 215 Street Pittsfield, MA 01201 (413) 442-7047 V/TTY (800) 232-7047 (413) 443-4338 FAX CAPE AND ISLANDS CAPE ORGANIZATION FOR RIGHTS OF THE DISABLED Coreen Brinknerhoff, Director 106 Bassett Lane Hyannis, MA (508) 775-8300 V/TTY (800) 541-0282 (508) 775-7022 FAX GREATER BOSTON
BOSTON CENTER FOR INDEPENDENT LIVING Bill Henning, Director 60 Temple Place, 5th Floor Boston, MA 02111 (617) 338-6665 (866) 338-8085 (617) 338-6662 TTY (617) 338-6661 FAX Deaf Individuals in Greater Boston D.E.A.F., INC. Sharon Applegate, Director 215 Brighton Ave. Allston, MA 02134 (617) 254-4041 V/TTY (617) 254-7091 FAX FALL RIVER/NEW BEDFORD SOUTHEAST CENTER FOR INDEPENDENT LIVING Lisa Pitta, Director Merrill Bldg., 66 Troy St., Suite 3 Fall River, MA 02720 (508) 679-9210 V/TTY (508) 677-2377 FAX HAMPSHIRE, HAMPDEN AND FRANKLIN COUNTIES STAVROS CENTER FOR INDEPENDENT LIVING Jim Kruidenier, Director 210 Old Farm Road Amherst, MA (413) 256-0473 V/TTY (800) 804-1899 V/TTY (413) 256-0190 FAX 262 Cottage Street Springfield, MA 01104 (413) 781-5555 V/TTY (413) 733-5473 FAX 55 Federal Street Greenfield, MA 01301
(413) 774-3001 (413) 772-2556 TTY (413) 772-2556 FA METROWEST AREA METROWEST CENTER FOR INDEPENDENT LIVING Paul Spooner, Director 280 Irving St. Framingham, MA 01702 (508) 875-7853 V/TTY (508) 875-8359 FAX NORTHEAST REGION NORTHEAST INDEPENDENT LIVING PROGRAM June Cowen, Director 20 Ballard Road Lawrence, MA 01843 (978) 687-4288 V/TTY (978) 689-4488 FAX NORTH SHORE/CAPE ANN INDEPENDENT LIVING CENTER OF THE NORTH SHORE Mary Margaret Moore, Director 27 Congress St., Suite 107 Salem, MA 01970 (978) 741-0077 (978) 745-1735 TTY (978) 741-1133 FAX SOUTHEAST/SOUTH SHORE INDEPENDENCE ASSOCIATES Carline Louizia, Wini McGraw, 141 Main Street, 1st
Brockton, MA (508) 583-2166 V/TTY (800) 649-5568 (508) 583-2165 FAX STATEWIDE INDEPENDENT LIVING COUNCIL Coordinator C/o Metrowest CIL 280 Irving St. Framingham, MA 01702 (508) 620-7452 V/TTY (508) 620-7450 FAX MULTICULTURAL INDEPENDENT LIVING CENTER OF BOSTON Director 110 Claybourne Street Dorchester, MA 02124 (617) 288-9431 (617) 265-2574 TTY (617) 265-2597 FAX WORCESTER COUNTY CENTER FOR LIVING AND WORKING Ann Ruder, Director 484 Main Street, 345 Worcester, MA 01608 (508) 798-0350 (508) 755-1003 TTY STATE AGENCIES Massachusetts Office on Disability One Ashburton Place, Room 1305 Boston, MA 02108 (617) 727-7440 Voice/TTY
like also require advance review of a script in order to ensure the most accurate delivery possible. For People with Cognitive Disabilities The most important service for people with cognitive disabilities is the provision of information. Everyone appreciates printed information and announcements that are easy to understand. People who have cognitive disabilities especially appreciate the use of graphic symbols, color, and other supplements to the meaning of verbal information. For example, illustrations in restaurant menus make them easier to comprehend for someone who does not read well. All employees should be trained to provide information clearly, and to have patience with people who might not understand the first time or the first way it is presented. (For more information on communicating effectively with people with cognitive and other types of disabilities, refer to Fact Sheet 3.) FOR MORE INFORMATION...