Seeks to understand other programs in the department, including their services, deliverables, and measures. Integrates executive direction into every decision and consultation. Advocates for and positively represents other programs and services when working with customers and stakeholders. Coaching & Mentoring Definition Enables co-workers to grow and succeed through feedback, instruction, and encouragement. Performance Statement Examples Coaches others regardless of performance level. Shares specialized approaches and skills that will increase capabilities. others identify key goals and use their talents to achieve those goals. Sees others’ potential and strengths, and works to build on them. Takes time to observe behaviours that contribute to or detract from others’ success. Highlights performance strengths and weaknesses by giving factual, specific, non-judgmental feedback. Builds relationships with teammates so that coaching efforts are received in a positive, developmental manner. steps to learn the work interests and career goals of teammates. Actively supports others stretching beyond comfort levels and trying new techniques that may enhance success. Coaches for incremental, one-step-at-a-time improvements, offering praise and recognition as each step forward is made. Encourages repeating and building upon of strength, and dissects areas that may be improved. Suggests methods and gives examples that provide a roadmap to improved performance. Models success behaviours, a high performance work and constant self-improvement. Creative & Innovative Thinking Definition Develops fresh ideas that provide solutions to all types of workplace challenges. Performance Statement Examples Sees old problems in new ways and has novel approaches to solving those problems. Contributes original and resourceful ideas in brainstorming sessions. Connects seemingly unrelated ideas, events, and circumstances to find global solutions to individual problems. Sees opportunities for creative problem solving staying within the parameters of good practice. Generates unique but workable and useful solutions to difficult problems. Thinks in of desired outcomes, not just reactive, quick solutions. Finds ways to turn the ideal into reality. Experiments with new ideas, methodologies, and procedures.
Using forms Working within budgets Executive secretary duties Co-ordination Analytical Skills Critical thinking Making connections Evaluating Seeing the big picture Ability to divide a problem into its component parts See cause and effect Tracing the implications in a step by step way Organising the parts of a problem in a systematic way. Use of research methods Decision making skills Renewing skills Make critical assessments Ability to make detailed plans Can see relationships between Change Management Understand theories of change Top-down and bottom-up change Consulting techniques Team building Strategic planning Inter group development Goal and objective setting Mission statements Innovation Centralisation and decentralisation Organisation reconstruction Downsizing and right-sizing Shaping and guiding values Knowledge of organisational culture Relocating recourses Transition techniques Ensuring adequate information flow Allocating rewards Evaluation of change progress Copying with resistance to change Introducing new technology Training in new technology Persuasion powers Rational decision making Leadership functions in promoting change Analysing change requirements Conflict management Communication Skills – Oral Persuasion Selling Influencing Teaching Explaining arguing Debating Liaising Advising Consulting Negotiating Interviewing Speaking clearly Meetings Gathering facts Being assertive Telephone inquiries Dealing with clients and the public Being a good listener Saying what you think Speaking up for yourself Speaking freely to supervisors and subordinates Expressing opinions without anger Communication skills – Written Drafting letters Writing Report writing Annual reports Research findings Performance appraisals Minutes Funding submissions Taking notes Writing speeches Taking notes Writing file notes Personal writing School, TAFE and university essays Lesson plans
Preparing documents Case notes Preparing statutory declarations Writing victim impact statements Letters of support Writing reviews and articles Funding submissions Conceptual Skills Creative thinking that generates new ideas Seeing the inter-dependency of parts Understanding priorities Forecasting tendencies or probabilities Seeing patterns Decision making accomplished by setting specific goals and constraint, and choosing the best alternative Problem solving by recognising the problem and devising an implementing solution Mental visualisation Thinking about what something might or might not be Reasoning that discovers and applies Critical thinking Making sense of vague and abstract notions To form a concept our of observation, experience or data making sense of confused data to visualise the perfect solution ability to handle abstract thought to apply theoretical models to apply theories to a problem to cope with mental rather than physical challenge to hold many ideas in the mind and relate to them to form a structure ability to through hypothetical situation understanding how to apply a suitable framework generating creating innovative ideas Able to create and hold a vision in the mind. Customer relation / Focus skills delivering services linked to customer needs or requirements ensuring delivery standards are in line with customer expectations Achieving competitive performance standards Working with internal and external customers An attitude of helpfulness Showing interest in people Patients Politeness Good listening skills Empathy Follow through with inquiries Knowledge of policies Understanding the organisation and services Using initiative E.E.O Principles No discrimination on grounds of gender, race, age, religion, physical disability or family responsibility Ensuring fairness and equality Recruitment of Staff selection Selection of acting positions Staff training Sexual harassment laws Allocation of Shift rosters Financial Management Skills Budget, management, formulating and planning Use of cost centres Budget monitoring Knowledge of FAAA requirements Knowledge of the finance, administration and audit Act
Use of computer accounting systems Accounting skills Spreadsheets Knowledge of accrual accounting principles Human Resource Management Skills Recruitment techniques Staff selection and induction procedures Staff development (Training) Performance appraisal Giving feedback and providing motivation Organisational change Strategic planning Team development Career development Knowledge of awards and contracts HR functions – payroll, records Deployment and redeployment O.H.S.W Act E.E.O Act Initiative Being assertive Being creative Being flexible and not hide-bound by precedent Going outside standard procedures to solve a problem Looking ahead and planning on appropriate course of action Not waiting to be told Original thought Recognising opportunities Recognising possibilities or potential others don’t Seeing a potential problem and alerting others Seeing that something has to be done and doing it Setting personal strategies and action plans Taking control of an emergency situation Thinking for yourself Working beyond your usual requirements Working without supervision Innovation Skills Analytical ability Comprehending complex concepts Conceptual skills Lateral thinking Making lateral associations Making links between dissimilar facts Problem solving Segmenting complex issues into manageable chunks Interpersonal Skills (Very similar to oral communication in some areas.) Supporting others Good relationships Liaising Persuading Negotiating Meditating Being a good listener Working co-operatively with others Establishing and maintaining positive working relationships Generating participation involvement Being able to solve interpersonal conflicts Not holding grudges Not manipulating Smoothing things over Being open, approachable and helpful Maintaining self control and consistent Speaking freely Expressing opinions without anger Being assertive, saying what you think
Taking an interest in other people and their problems Maintaining confidentiality Maintaining a network of contacts Having a clear oral communication Using appropriate self-disclosure open and honest Politeness, social graces, not causing offence Having a positive and confident attitude to life Understands and uses body language Giving and receiving feedback without animosity Being able to handle difficult situations Giving others equal air time Being likeable, cheerful and popular Doing extra work without grumbling Having an appropriate of humour Communicating effectively with the media Leadership Getting the task completed, keeping the team working together, and honouring the individual Styles of leadership are authoritarian, democratic, and laissez-faire Being a manager, supervisor or team leader Chairing a meeting Inspiring and promoting the development of a shared vision Providing clear, well reasoned and purposeful leadership Adopting behaviour recognised as leadership Influencing others to share ownership of common goals Selecting and leading a team of workers Taking responsibility for the task and ensuring it is completed on time, within budget and to the required standard Setting goals, strategies and action plans Providing clear strategic direction to staff Allocating tasks and responsibilities Utilising a range of decision making skills Monitoring the progress of the tasks Providing feedback of the team Having open lines of communication Taking responsibility for the individual so that they are treated fairly, are valued and have personal growth and satisfaction Showing initiative Taking control and delegating fairly Liaising successfully with superiors and subordinates Making appropriate decisions, either democratic or authoritarian Lesson skills with senior management Assessing job requirements And liaising with management as to how best to undertake the task Assessing the needs of clients and liaising with management to arrive at a satisfactory solution Liaising with students, junior staff, supervisors, lecturers to design a training course Working in a team environment with staff at all levels Quickly adapting to different procedures and standards of work Seeing authority to act Using diplomacy and tact Retaining confidentiality Liaising effectively with staff at all levels Oral communication
Knowing which communication style to use Adjusting your personal approach Negotiating personal skills Knowledge of office procedure Using judgement Flexibility Teamwork Using initiative Participation in meetings Sensitivity to others needs Have a positive attitude A “down to approach Listening skills assertive Be prepared Show empathy An attitude of helpfulness Can seek information Be approachable An ability to gather information Co-operative manner Organisational and analytical skills Able to convey information clearly Understand cultural diversity Ability to interpret information Protecting senior A sense of place Not being daunted Confidentiality Loyalty Knowledge of protocol Management skills Getting things done through people Directing activities of others Taking the responsibility for the achievement of objectives Proficiency in technical skills Expertise in methods, procedures, processes, and techniques management skills such as understanding others Motivation Sensitivity Judgement Leadership Inter-group relationship skills Conceptual skills Analytical skills Mathematical and numeracy skills Arithmetic skills Performs basic computations Choosing appropriate mathematical techniques Spreadsheets Use of calculators Mental numerical functions Accounting Payroll Calculating tax Computer statistical packages Handling cash Balancing books Negotiating and conflict resolution skills Listening to the other side Collaborating with others Seeking a win / win solution Recognising positive and negative effects of conflict Assertion skills Control of emotion Demonstrating empathy Negotiate with others Recognise the needs of people in conflict Organisational skills Sets goals, objectives, timelines and procedures Set priorities Maintains records Uses the filing system correctly Follows up messages Keeps others informed Keeps to budget Understands and interprets policies and guidelines Can predict difficulties Plans the use of recourses Understands and uses timetables and rosters Can organise functions and events Comprehends the big picture
Monitoring the progress of the project against objective, goals, outcomes, time, cost and scope Financial and time management resource management Using appropriate leadership and interpersonal skills Research skills Archive research Library research Searching the filing system Gathering facts Using questionnaires Telephoning for information Interviewing people Searching newspapers for information Asking people opinions Examining materials Studying statistics Creating lists of materials, venues, people Preparing to respond to a ministerial question Preparing facts for a paper Preparing to answer a F.O.I inquiry Self management skills including adaptability and flexibility Time management Stress management Organizational skills Ability to set priorities Dealing with as they arise Completing the task Ability to set goals and objectives Perseverance and self discipline Use of initiative Flexible approach to dealing with change Not being constrained by tradition An open mind An ability to adapt Looking forward rather than back Willingness to change A knowledge of some change strategies Acceptance of the need to be retained Ability to work with heterogeneous groups An awareness of how you react to change A willingness to take up new challenges Self maintained work group principles Higher levels of performance Greater job satisfaction More work accomplished Faster work Uses a wealth of common knowledge Co-operation within teams Competition between teams of team ship Tasks assigned within groups Jobs are exchanged More in work Group motivation is higher than individual Develops interpersonal skills Technical skills are taught Mentoring Individuals are supported when necessary Group decisions are made Conflict resolution skills are learned Takes pressure off manager Better service to clients Multi-skills of group members Efficiency increases Staff development Group facilitation skills Rapport building Training needs analysis Workshop organisation and planning Coaching Teaching Training
Programming development Group management Managing difficult behaviours Knowledge of adult learning techniques On-the-job training Giving feedback Motivation and encouragement Demonstrating skills Strategic planning skills Applying strategic thinking to long term planning Analyse the situation Getting to the heart of the matter Look ahead to future requirements and objectives Identify priorities Analyse symptoms and identify causes Finding solutions Creating frameworks Identify resources including financial, physical and technological Identify strengths and weaknesses within the team Keep within the organisations vision and mission Divide into manageable chunks Collect information Build in review / evaluation processes Awareness of current and future trends Supervisory Skills (see also leadership) Delegation of work Feedback, both positive and corrective Motivation Good communication skills Assertion Listening skills Setting goals and time limits Monitoring progress Equality and fairness Team cohesion Leads by example Keeps team informed Available to individuals Ensures task are done on time Arranges staff to cover absences Teams (ability to manage and work with a variety of teams – Note that managing and working with teams is not the same as leadership. You may manage teams that you do not lead) Setting expectancies for the team Giving them authority to work Providing time for them to come together and work as a team, having meetings, discussions and decision making time Recognising different abilities within a team Providing resources for the team. Physical, human, financial and technological Assign tasks equitably and according to ability Encouragement and motivation of teams Ensuring that team members receive the benefits of working in a team, such as belonging, support and skill development Handling conflicts according to your style of management be it democratic, care taker of authorities Keeping the functional and on target Providing experiences that promotes group cohesion Team building exercises Maintaining contact Morale boosting Recognising a good result and showing you value work done Motivating teams by reassurance, honouring good results, applauding a new process or method, providing rewards, care, compliments, feedback, passing on positive comments received from outside clients
Teamwork – ability to work as a member of a team Experience in working in small groups Ability to use humour appropriately within the group Cooperation in developing professional skills Demonstrates empathy with team members Division of responsibilities Group cohesion skills Group conflict resolution skills Mentoring Openness in communicating with team Participative meeting skills Participative team making Providing and receiving feedback from team members Recognising the strengths and weakness of others Reliable in carrying out tasks Resource sharing Setting common goals and objectives Sharing information with others Sharing knowledge about strategies, tactics and techniques Supportive behaviour Team work experience Ability to facilitate learning – adult learning Knowledge of adult learning techniques Student empowerment skills Skilled in techniques that promote the transfer of learning Knowledge of different styles of learning such as activist, reflector, theorist and pragmatist Use of general experiential learning strategy – experience, reflect, generalise and Application of learning theory Applied teaching skills Facility with technical learning and teaching equipment Ability to provide feedback and progress reports to students Able to rectify student problem behaviour Coaching skills Demonstrations skills Communication skills Awareness of individual differences and how to meet them to reach learning goals Can set mutually satisfactory learning objectives with students Able to motivate students Can relate theory to industry practice Has researched and provided leadership in the study area Familiar with learning evaluation techniques Can use behaviour modification techniques to enhance learning Is open and available to all students Has designed learning experiences Uses the communities resources to enhance learning Teaches “how to learn” techniques Is creative and innovative in teaching practice Maintains high standards Advises and counsels students professionally Explores new learning situations with students Acknowledges and uses students prior experiences Gives control over learning to students Collaborates with students over learning objectives Is flexible and can accommodate adult difficulties Treats students as adults and shares power Uses students experiences as the for learning provision for disadvantaged / disabled students Is non-sexist / racial and uses appropriate language Encourages non-sexist attitude toward career choice
Provides full positive and corrective feedback on assignments Can encourage shy or reluctant students to participate Educational leadership (see also “leadership”) Taking responsibility for the individual so that they are treated fairly, are valued and have personal growth and satisfaction Taking responsibility for the task be ensuring it is completed on time, within budget and to a required standard Taking responsibility for the team by ensuring there is cohesion, team spirit, support and conflicts are resolved amicably Demonstrating academic excellence Leadership in developing professional skills A higher capacity for conceptual thinking An ability to make rational and credible decisions An ability to motivate and enthuse staff Providing financial, physical, technological and human resources as required Setting faculty or department goals and objectives Having a vision for the faculty Ability to communicate with of teachers Allocating tasks and responsibilities Being expert in a vocational or academic area cooperating with teachers and administrative officers Manages a variety of Encouraging team cooperativeness Deciding on the division of responsibilities Setting team educational standards Remaining open and available to staff Information sharing with staff Using group development stages and skills to assist the group through those stages Making appropriate decisions, either democratic or authoritarian Arranging for the mentoring of new staff Monitoring the progress of teams Establishing participative meeting skills Promoting participative team decision making Providing positive and negative feedback to team members Ensuring professional development of teachers Leading by showing initiative in educational trends Supporting the through changing conditions Identifying and interpreting trends in education Highly developed administrative skills Ensuring the selection of the best staff available Promoting equality for all staff and students Having the respect of the teaching team Conflict resolution skills