Access Hospital room facilities (access to) Public Access Hospital room facilities (access to) Semi-private / private Access Parking Access to disabled spaces Access Parking Access to spaces Access Parking Car parking charges Access Parking Clamping / Declamping of car Access Parking Condition or maintenance of car parks Access Parking Damaged cars Access Parking Location of pay machine Access Transfer issues External transfer Access Transfer issues Internal transfer Access Transport External transportation Access Transport Internal transportation Access Visiting times Lack of visiting policy enforcement Access Visiting times Special visiting times not accommodated Dignity and Respect Alleged inappropriate behaviour Patient Dignity and Respect Alleged inappropriate behaviour Staff Dignity and Respect Alleged inappropriate behaviour Visitor Dignity and Respect Delivery of care Lack of respect shown to patient during examination / consultation Dignity and Respect Delivery of care No concern for patient as a person Dignity and Respect Delivery of care Patient's dignity not respected Dignity and Respect Discrimination Age Dignity and Respect Discrimination Civil status Dignity and Respect Discrimination Disability Dignity and Respect Discrimination Family status Dignity and Respect Discrimination Gender Dignity and Respect Discrimination Membership of traveller community Dignity and Respect Discrimination Race Dignity and Respect Discrimination Religion Dignity and Respect Discrimination Sexual orientation Dignity and Respect Discrimination Socio-economic
Dignity and Respect End-of-Life Care Breaking bad news Dignity and Respect End-of-Life Care Breaking bad news - private area unavailable Dignity and Respect End-of-Life Care Death cert - delay in issuing death cert Dignity and Respect End-of-Life Care cert - incorrect / returned death cert Dignity and Respect End-of-Life Care in release and condition of body Dignity and Respect End-of-Life Care Inattention to patient discomfort Dignity and Respect End-of-Life Care Mortuary facilities Dignity and Respect End-of-Life Care retention Dignity and Respect End-of-Life Care Palliative care Dignity and Respect End-of-Life Care Poor communication Dignity and Respect End-of-Life Care Single room for patient unavailable Dignity and Respect End-of-Life Care Treatment of deceased not respected Dignity and Respect Ethnicity Insensitivity to cultural beliefs and values Dignity and Respect Ethnicity Requests not respected Dignity and Respect Ethnicity Special food requests unavailable Safe & Effective Care Human Resources Competency Safe & Effective Care Human Resources Complement Safe & Effective Care Human Resources mix Safe & Effective Care Diagnosis Diagnosis - misdiagnosis Safe & Effective Care Diagnosis Diagnosis - delayed diagnosis Safe & Effective Care Diagnosis Diagnosis - contradictory diagnosis Safe & Effective Care Test / failure to report test results Safe & Effective Care Test Incorrect tests ordered Safe & Effective Care Test No tests ordered Safe & Effective Care Test Mislabelled test result/sample
Safe & Effective Care Test Mislaid sample Safe & Effective Care Test Performed on patient Safe & Effective Care Test Repeat test required Safe & Effective Care Test Result not available Safe & Effective Care Test in transport/collection of sample Safe & Effective Care Continuity of care (internal ) Poor clinical handover Safe & Effective Care Continuity of care (external) Lack of approved home care packages Safe & Effective Care Continuity of care (external) Lack of community supports Safe & Effective Care Continuity of care (external) Lack of medical devices / faulty equipment Safe & Effective Care Continuity of care (external) Lack of support services post discharge Safe & Effective Care Continuity of care (external) Unsuitable home environment Safe & Effective Care Discharge Adherence to discharge policy Safe & Effective Care Discharge Delayed discharge Safe & Effective Care Discharge Discharge against medical advice Safe & Effective Care Discharge No discharge letter Safe & Effective Care Discharge Patient / family refuse discharge Safe & Effective Care Discharge Premature discharge Safe & Effective Care Health and Safety issues Building not secure Safe & Effective Care Health and Safety issues Central heating Safe & Effective Care Health and Safety issues Equipment (lack of / failure of / wrong equipment used) Safe & Effective Care Health and Safety issues Failure to provide a safe environment Safe & Effective Care Health and Safety issues Fixtures and fittings Safe & Effective Care Health and Safety issues Furnishing Safe & Effective Care Health and Safety issues Lights Safe & Effective Care Health and Safety issues Manual handling
Safe & Effective Care Health and Safety issues Noise levels Safe & Effective Care Health and Safety issues Overcrowding Safe & Effective Care Health and Safety issues Pest control Safe & Effective Care Health and Safety issues Slips / trips and falls Safe & Effective Care Health and Safety issues Temperature regulation Safe & Effective Care Health and Safety issues Waste Management Safe & Effective Care Health care records Admission / registration process error Safe & Effective Care Health care records Inaccurate information on healthcare record / hospital systems Safe & Effective Care Health care records Missing chart Safe & Effective Care Health care records Missing Safe & Effective Care Health care records Patient impersonation (identify theft) Safe & Effective Care Health care records Poor quality control of chart Safe & Effective Care Health care records Poor recording of information Safe & Effective Care Health care records Wrong records applied to patient Safe & Effective Care Hygiene Cleanliness of area Safe & Effective Care Hygiene Hand Hygiene / Gel Dispensers Safe & Effective Care Hygiene Linen (beds and Curtains) Safe & Effective Care Hygiene Spills on floors Safe & Effective Care Hygiene management Safe & Effective Care Infection prevention and control Communication deficit - infection status Safe & Effective Care Infection prevention and control Health Care Associated Infection Safe & Effective Care Infection prevention and control Non compliance with Infection and Control policies and protocols Safe & Effective Care Infection prevention and control Personal hygiene of staff Safe & Effective Care Patient property Clothes Safe & Effective Care Patient property Dentures
Safe & Effective Care Patient property Glasses Safe & Effective Care Patient property Hearing Aid Safe & Effective Care Patient property Jewellery Safe & Effective Care Patient property Lack of secure space Safe & Effective Care Patient property Money Safe & Effective Care Patient property Personal equipment Safe & Effective Care Patient property Toys Safe & Effective Care Medication Administering error Safe & Effective Care Medication Dispensing Safe & Effective Care Medication Prescribing Safe & Effective Care Tissue Bank Bone marrow Safe & Effective Care Tissue Bank Cord blood Safe & Effective Care Tissue Bank Cornea implant Safe & Effective Care Tissue Bank Cryogenics Safe & Effective Care Tissue Bank Fertility issues Safe & Effective Care Tissue Bank Heart valves Safe & Effective Care Tissue Bank Samples/test results Safe & Effective Care Tissue Bank Skin Safe & Effective Care Tissue Bank Stem cell Safe & Effective Care Treatment and Care Failure / delay in treatment / delivery of care Safe & Effective Care Treatment and Care Failure / delay to diagnose Safe & Effective Care Treatment and Care Failure to act on abnormal diagnostic results Safe & Effective Care Treatment and Care Inconsistent delivery of care Safe & Effective Care Treatment and Care Insufficient time for delivery of care Safe & Effective Care Treatment and Care Lack of follow-up care