STRATEGIC GOALS & OBJECTIVES 2. Partner with communities and businesses to protect natural resources and promote economic growth. # 16, 18, 19, 25 Objective (KPM) Action KPI Responsible Party Due Date Q1 Q2 Q3 Q4 Implement regulatory changes to promote consistency, improve quality and enhance protections for the natural resources. Ensure overall Time To Process Permits for FY 15/16 is maintained or improved for FY 16/17 Average number of days to process a permit. District Director Average TTP for FY 15/16, 9.1 days Quarterly 10.6 days 10.5 days 10.7 days Implement regulatory changes to promote consistency, improve quality and enhance protections for the State's natural resources. Ensure overall actual compliance rate for FY 15/16 is maintained for FY 16/17. Percent of facilities in compliance or minor 95.1% Quarterly 94.3% 94.25% 94% 3. Establish and consistently use clear metrics to evaluate and strengthen the Department’s programs, activities and services. #16, 18, 19, 25 Objective (KPM) Action KPI Responsible Party Due Date Q1 Q2 Q3 Q4 Target Baseline
Identify, prioritize and implement continuous improvement projects. Develop and implement a district-specific Continuous Improvement Initiative to identify processes in need of improvement that will result in standardized efficient processes, cost savings, and/or better internal and external customer experience, while operating a leaner organization. quarterly continuous projects including quantifying in time to process, cost savings, etc. District Director Min. 1 per quarter Quarterly 6 4 9 5. Empower employees to problems through innovation and efficiency. #18, 19, 20, 25,27, 28, 29 Objective (KPM) Action KPI Party Due Date Q1 Q2 Q3 Q4 Create a professional development culture by providing training, communicating tools and measuring success. Identify mission critical training opportunities for inclusion in the FY Employee Development Plan Percent of trainings completed District Director Pending FY 15-16 Q4 results Business Plan Quarterly Updates 5% 12% 25% Target
Reward top performers. Create focus teams aligned towards strategic goals and district expectations. Recognition Team: Develop & manage recognition program to facilitate recognition of top performers & employees who demonstrate DEP’s values. Employee Committee Identify 1 top performer per Quarter Business Plan Quarterly Updates 4 3 3 6. Proactively communicate a clear and consistent message both internally and externally. #13, 16, 18, 19, 25, Objective (KPM) Action KPI Party Due Date Q1 Q2 Q3 Q4 Create a consistent message which perpetuates the Department's vision and strategic goals. quarterly “Director’s Messages” to District staff Newsletter is to be submitted to the ADS & Communications Office within 30 days of the end of the Quarter District Director N/A Ensure internal communication is frequent and interactive. Conduct quarterly sessions for supervisory personnel addressing leadership issues and provide copies to the Assistant Deputy Provide Quarterly Update 1 Per 7/18/16 8/16/16 9/20/16 10/18/16 11/14/16 12/20/16 1/10/17 2/21/17 3/14/17 Target
External Feedback Permitting Experience Surveys per quarter to recent customers to obtain feedback on permit work product, quality, and customer service. Rated as Smooth Sailing 2 Reduce TIH Reduce the # of applications in house > 90 days by 75%. 36 permit applications with TIH > 90 days as of 9/9/16. Reduce 36 by 75% = 9. Maintain TIH > 90 days at 9 applications Quarterly 43 applications 44 applications 44 applications 2 Reduce number of open Waste Cleanup sites Review all open sites annually to determine possible closure 20% of sites based number of open sites as of 6/30/2016: 193 open sites 59 inactive sites 137 Petroleum sites 20% of 193 = 39 sites 39 8 sites 188 open 59 inactive 144 petro 11 sites 190 open 61 inactive 130 petro 14 sites 189 open 56 inactive 125 1 Customer Service - Permitting and Waste Cleanup Benefits to the Customer Review projects, and processes to identify cost savings, efficiencies, and benefits to customer without adverse impact to human health, groundwater, surface water, or environment Track and report quarterly 10 per qtr 10
Compliance and Enforcement Section Strategic Goal KPM Action KPI Responsible Baseline / Due Date Q1 Q2 Q3 Q4 2 Meet of service (LOS) requirements Review LOS and establish a work plan to meets obligations. % of LOS completed Assistant District Director 100% LOS Complete 100% NLT 9/30/2017 100% 24% 46% 2 Maintain compliance Maintain the performance benchmark for compliance rate % of facilities in compliance 95.1% 94.3% 94.25% 94% 6 Use compliance assistance to return facilities to compliance Follow the compliance hierarchy # of Compliance Assistance Offers accepted (running annual total) 109 219 331
2 Improve State Review Framework Data Quality Conduct district’s data quality audit of thirty facilities, ten from each delegated program, using EPA’s audit criteria. Audit files from previous 12-month period with focus on facilities with recent return to compliance that had violations resolved with or without enforcement. Report each quarter the percent of facilities out of ten audited per program that were 100% consistent. Identify potential corrective actions for inconsistencies found and report to division. Air: N/A 100% Data Consistency 40% 80% 80% Water: N/A 100% Data Consistency - 0% 20% Waste: N/A 100% Data Consistency 90% 90% 100% Business Section Strategic Goals KPM Action KPI Responsible Party Baseline Target / Due Date Q1 Q2 Q3 Q4 2 Public Records Requests Provide requested public documents within established guidelines as outlined DEP Directive 375. Acknowledgment sent within 24 hrs. 95% of the time Business Program % PRRs within 24 hours 100% (97 100% (35 100% (22 PRRs completed (records or charges sent to requestor) as required per directive 95% of time. If charges are required goal is to complete within 5 days of receiving appropriate fee from requestor. % PRRs completed within 30 days 99% (1 over 30 days) 100% (Aver 0 days) 100% (Aver 1 days)
PRRs accurately recorded in tracking data base 95% of the time % PRRs recorded 100 100 100 1 Reduce Costs Maintain or reduce avg. fleet cost per mile as compared to FY 15/16 Review maintenance costs and usage data from reservation system at minimum quarterly 13 vehicles: avg. cost per mile FY 15/16 Cost/mile .14/cpm .16/cpm .16/cpm Maintain or reduce commodity spend as compared to FY 15/16 Track and reduce commodity spend including PC refresh (*based on Category 040000 expenditures) FY 15/16 Spend $153,895/yr $12,825/ monthly baseline $10,045 $9,667 $7,975 Reduce printing overall by 5% compared to FY 15/16 avg. Review printing totals from tech suite machine at minimum quarterly FY15/16 Spend $1,638 annual print costs Avg. Qtrly printing totals FY 15/16 = b/w = 37,354 / color = 4,511 $410/Qrtly baseline 5% target reduction = $20.50/QTR $333.27 (Exceeded 5% target by $56.23) $389.50 (Exceeded 5% target by $42.51) 5% target by $45.40) MID AND LONG-TERM GOALS MID TERM GOALS Maintain Mission focus: Target Action items All programs On-going Build efficiencies and cost savings into our business through focus on Continuous Improvement. CAP/Permitting On-going Work proactively with stakeholders and pursue outreach and cost saving opportunities. On-going Achieve high compliance and quickly resolve violations On-going Improve the applicant’s permitting experience within your District/Division.