B&M Waste Services ROLE PROFILE: Contract & Sales Administrator Based at: Leeds Working Hours: 8.30m – 5 pm Position reports to: Regional Sales and Contracts Admin Supervisor About B&M Services is a customer centric, forward thinking waste and recycling solutions provider with depots located on the Wirral, in Manchester, Preston, Leeds and most recently, Birmingham. Our award winning, family run business is seeking a talented, hardworking and ambitious Business Development Manager to help us grow our business. The Role You will be responsible for the day-to-day management, co-ordination and processing of contracts from the field sales team and to ensure excellent levels of customer service, accuracy of data on the company computer systems and achieving department KPIs. You will also support the field sales team as the office based admin support. Responsibilities: Key Responsibilities and Accountabilities: To manage and administer the entering of new sales including broker work onto AMCS and gains To manage and administer the entering of new sales leads into CRM. To be in daily Communication with the sales team to ensure timely updates and progress. You will be responsible for the accuracy of the data entered onto the company systems and manage the supplier side and customer side information. Liaising with the contracts administration team To undertake credit checks and ensure integrity of information provided. You will ensure all department procedures are followed and data accurately and promptly recorded on company computer systems To manage and file all contracts in electronic form. To ensure completion of all paperwork before passed to contracts admin for processing. You will act as the point of escalation for service issues to ensure effective communication with customers and an efficient resolution You will prepare reports on team and departmental performance for higher management as required You will ensure all invoice queries are dealt with in an efficient manner and communicated with the financial teams. Identifying and helping to resolve issues with sub-contractors in order to reduce repeat issues. You will ensure the agreed standard forms are used by all members of the team. To ensure ALL issues are recorded on CRM. Ensuring the roll-out/cancellation processes are 100% accurate Supporting the Manager with the day to day running of the depot General Responsibilities and Activities To enter customer details into CRM. To assist team when quoting for work. To assist in completing all sales related documentation by liaising with the sales reps The Ideal Candidate
You are tenacious, passionate and positive. You enjoy a challenge and want to be able to earn good commission. You enjoy working as part of a team and are competitive in nature. You want a career with development opportunities and are willing to work hard and prove yourself. Qualifications Essential: Educated to GCSE Level in English and Maths Desirable: Externally recognised Sales Training Competitive, non-work related award (ie. Sports club) NVQ in Administration / Sales/Business Management Experience Essential: Desirable: Worked within waste industry Experience using CRM Implementing new services for customers Skills Essential: Experienced Outlook user Capable user of MS Word and Excel Good problem solver Articulate Excellent listener Desirable: Confident and capable Presenter Proficient use of CRM Knowledge Essential: Service Contracts Process/Sales Stage(s) Desirable: Waste Legislation Governing Bodies (EA, DEFRA etc.) Competitors in area Geographical prospects Company Info The Health, Safety and Wellbeing of our employees is very important to us. It is your responsibility to take reasonable care of your own and other people’s Health and Safety and must cooperate with us on Health and Safety matters. You will represent the company in a professional capacity at all times.