East Renfrewshire Council Corporate team - Programme Management Office Head of Service for Customer Services & Business Change 5 FTE, 1 junior member and interns. Project Managers within services. Fife Council Corporate Community and Corporate Development Team Change & Coordination Manger Varies Glasgow City Council Hybrid model – both corporately and within services – plans to become increasingly corporately driven Head of Communication and Service Development 15 Highland Council Corporate Improvement Team - Corporate Development Directorate Director of Corporate Development (Depute Chief Executive) Around 20 Inverclyde Council Corporate - Directorate - Education, Communities and OD Corporate Director 6 permanent and 1 temp Moray Council Corporate team- Designing Better Services Transformation Programme – to establish a PMO under HR/ICT Chief Executive 1 Programme Manager 2 Business Analysts 1 Programme Management Officer North Ayrshire Council Corporate Change Team - Chief Executive’s Directorate Head of Democratic Services 8 North Lanarkshire Council Corporate Service Improvement Team - Chief Executive’s Office Corporate Service Improvement Manager & Chief Executive 7 with varying responsibilities Orkney Islands Council Corporate team - Corporate Services Change Programme Board 4 Renfrewshire Council Corporate team -Business Services (Finance and Resources Service) Better Council Programme Manager, Business Services Manager & Head of Reform and Change 14 South Ayrshire Council Corporate Business Improvement team - Chief Executive Office. Services also have a responsibility to lead change. Head of Policy and Performance 6 Lanarkshire Council Led by CMT, not the responsibility of one team N/A N/A
Stirling Council Corporate team – Programme Management Office Senior Manager – Corporate Services 11 West Dunbartonshire Council Corporate team - OD & Change OD & Change Manager, Head of People & Transformation, Director of Corporate Services 4 to 5 West Lothian Council Corporate Performance and Improvement Team Services Head of Corporate Services 12 – not all duties change related
Appendix 1: Summary of Change team remits, operational and strategic change Council What is the of the change team? What strategic change is ongoing? What operational change is ongoing? Aberdeen City Council No central change team Currently launching strategic vision. Interrelated programmes will deliver both strategic and operational transformation. Operational change ongoing. Aberdeenshire Council Remit likely to change going forward, some main priorities are: Securing efficiencies Budget savings Developing managers in process improvement For Improvement officers Business transformation Years Collaborative (EYC) Kaizen for Improvement (KDI) Integration Worksmart officers Asset rationalisation strategy Enabling flexible working on reviewing strategies to take account of budget savings Strategic Review Transformational programmes Channel Shift Approach to Commercial and Procurement will be key in revising strategies New Executive and council priorities will decide operational change Angus Council Digitisation of Services Agile Working Improved business processes Estate review School estate investment programme Culture & Leisure Trust Adult Care Procurement Transforming Angus programme. Work is ongoing with full strategy in development. Includes work outlined in the remit Work outlined in remit plus service reviews and LEAN reviews
Re-designing service delivery Corporate business support Service specific projects Street cleaning & ground maintenance Channel shift & digital services Mobile working Mobile working New ways of working Additional projects TBC Home care Street cleaning East Ayrshire Council Organisational Development Corporate training Leadership development Delivering transformational strategy Management restructure Community development Health & Social Care integration Alternative delivery models Estate rationalisation Strategic Leadership Programme Collaborative activities with and South Ayrshire Revised management structures Elected member coaching and masterclass Workforce development Services developing staff East Lothian Council Change does not sit with any team but is considered within services. Services have a 3 year plan which is updated annually, with service managers carrying out SWOT and PESTLE analysis as part of the process. Integration of Health & Social Care Self-directed support Increase in partnership working (e.g. joint positions with Midlothian) Community Planning Local Area Network Managers One Council approach Self-service web services Increase community engagement Tenants and Residents Panels Community partnership Localised decision making and planning (e.g. community hospitals) Lots of operational change, examples listed below: Changes to services (e.g. free school meals for Facilities Mgmt.) Collection of business refuse - Integration of teams from East Lothian and Midlothian Environmental services Trading Standards Health & Safety
Software implementation Service transformation work Process Improvement Shared Services Electric document and records management system (EDRMS) Health & Social care integration and improvement North Lanarkshire Council Performance Management Framework Developing Community Plan, Single Outcome Agreement & Corporate Plan Supporting continuous improvement Managing and developing PerformNL Statutory functions (e.g. public performance reporting) Co-ordinating the delivery of the citizens’ panel Service and People First transformational programme has been in place since 2007. This has three main strands: Efficiency Workforce development Improving organisational culture Some key achievements of this programme are outlined below: Reduced number of senior managers One of the lowest rents in Scotland Improved attendance Corporate Organisational values introduced Phase One of the Smarter Working Programme has commenced, details are outlined below: Efficiency savings New ways of working Increased accessibility of services Deploying business process and accommodating more efficiently Reduced costs New policies and procedures Tools and infrastructure Mobile and flexible working Modernised service delivery Use of technology Orkney Islands Council Carrying out Stage 1 of Programme (Analysis & Benchmarking Phase) Delivering 2015/16 budget ICT (development of platforms) Medium Term Integrated Resource Strategy – will be shared once completed CRM Digital Strategy Bigger changes scoped in terms of funding, legislation and costs ICT improvements Scoping long term solutions with workshops and seminars Key areas for future service delivery: Baseline budget Funding levels Statutory Requirement Performance levels Demographics Council Priorities
Renfrewshire Council For Better Council Strategic Change Programme Programme and project management Business analysis Other programmes involved in: Welfare reform Health & Social Care integration Establishment of a Renfrewshire Leisure & Cultural Trust Phase 1 of the councils change strategy “A Better Future, A Better Council” is underway, with phase 2 being planned. Phase 1 focused on: Developing corporate support model New approaches to commissioning Workforce planning Agile There is widespread ongoing operational/service level change which is co-ordinated with the wider transformation programme Ayrshire Council New Business Improvement Team being established. Remit will be: Facilitate continuous improvement (e.g. LGBF, self-assessment) Programme of reviews to establish new ways of working Framework being developed Three year programme of committed Service Reviews Lanarkshire Council Change not the responsibility of any one team, led by CMT Programme of reviews supported by an Improvement Unit, CMT & Senior Management Completed reviews: Facilities Property Grounds Maintenance Communication Utilities Charging Reviews underway: Finance IT Advice Services Employability Customer Contact
West Lothian Council Driving the modernisation and improvement of council services through: Programmes of planning, quality and programme management Process improvement activities Provision of programme and project management Development & implementation of quality frameworks, standards and systems Delivering Better Outcomes which is a root and branch review of all services provided by the council. Significant changes as part of Delivering Better Outcomes include: Working with partners to deliver better outcomes Preventative Interventions Modernising Services Workforce Management Managing our Assets Delivering Effective Procurement Reviewing Income and Concessions Reviewing Customer Relationships Reducing Energy Use