I am treated with dignity and respect and treat others the same My voice is heard and listened to My individual circumstances are considered I speak for myself and contribute to the decisions that affect my life, or have someone who can do it for me What Needs to Change to deliver the Outcomes? What is happening already? What would success look like? Agreed Actions Who can help deliver this and by when? 1.2.1 To ensure our processes and approaches support people to have control over day to day life 1. A new Practice Framework for Assessment and Care management is being developed Quality of care and support Quality of life Whether people are treated with respect Whether people are in control of their daily life Whether people are involved in decisions about their care and support The Swansea outcome statements within the strategy are addressed within the Practice Framework 1. Report that physically disabled people and people with a sensory loss/ impairment have been actively involved in the development of the new Practice Framework 2. Report that the outcomes people want to see in relation to assessment practice are considered within the development of the new Practice Framework Social Services - Ffion Larsen (Lisa Banks) March 2018 1.2.2 Information and advice to be more accessible, especially for people with sensory impairments 1. Information, Advice and Assistance service is being co-produced and we have gained a lot of insight which needs to inform the development of information, advice and assistance services. Whether people receive the right information when and in the way they need it Staff have deaf/visual impairment awareness when giving information and advice 1. Confirm that the I.A.A is being co-produced to ensure that issues around accessible information, advice and assistance are being addressed 2. Report that the new Independent Advocacy Social Services Rachel Evans and Corporate Services in the Local Authority - December 2017 Social Services- Rachel Evans (Planning)
2. We have spoken to many people to understand what matters to them when it to accessible information and this will be used in making any changes 3. An Independent Advocacy Service is being developed Whether people are in control of their daily life Whether people are treated with respect People have access to advocacy to participate fully, have voice, choice and control Equality legislation is adhered to Service has been July 2018 1.2.3 Access remains problematic – this access to equipment, information, services and transport etc. People have told us what is problematic and have also told us how we can improve in these areas Access is no longer a barrier Hearing loops and BSL in main public access points 1. Peer led approach to improving access to be developed, making recommendations based on the conversations we have held with citizens Co-production Group/ Local Authority team responsible for supporting access to services/Corporate Complaints August 2018 1.2.4 Simplify the Direct Payments process and improve information available There has been a significant level of citizen engagement in the development of the new Independent Living Team 1. Report that the issues raised in this strategy have been considered and addressed by the Independent Living Team Social Services -Ffion Larsen March 2018 1.2.5 Communication with citizens needs to improve across the board Co-productive approaches should be helping with some of this Feeling listened to Accessible communication: Using e-mail or text for communicating with people who are deaf 1. Consider with citizens how communication will be improved and report on any actions that will be undertaken Co-production Group/Communication officers within the Local Authority/Corporate Access to Services colleagues
profile within the assessment process Life satisfaction Whether people are living a healthy life style assessment process that addresses the issues raised 1.3.4 Improve access to health and reducing health equality Better access More health equality 1. Report that citizens, commissioners and providers have had the opportunity to influence the Sensory Plan, public health campaign and preventative approaches that Western Bay are developing Western Bay colleagues, Strategic Commissioning Group for Learning Disability Need a timescale from WB 1.3.5 Improve access to public transport Independent travel opening opportunities for people do the things they want to do 1. to be considered as part of 1.2.3 and 1.7.2 1.3.6 Access to flexible respite options for carers Respite options are available Carers feel reassured by the arrangements we have in place 1. Consider and report on how respite provision can be developed to support a more flexible approach Co-production Group, Carers July 2018 1.3.7 Carers Assessments – improvement in quality Carers assessments are undertaken Carers feel the carers assessment is a worthwhile process that has led to an improvement in their situation 1. Report that the of carers are captured in the development of the Social Work Practice Framework Carers Group supported by Angela Maguire March 2018 1.4 Protection from Abuse/neglect: I am safe and protected from abuse and neglect I am supported to protect the people that matter to me from abuse and neglect I am informed about how to make my concerns known No actions identified How much abuse and neglect takes place
Participation in society discrimination can be addressed 1.7.2 Communities that are inclusive and accessible Inclusive and accessible communities 1. Report that the Group has been able to influence the Western Bay response to the issue of inclusive and accessible communities Western Group Need timescale from WB 1.8 Social and Economic Wellbeing and participation in work: I contribute towards my social life and can be with the people that I choose I do not live in poverty I am supported to work I get the help I need to grow up and be independent I get care and support through the Welsh language if I want it 1.8.1 Improve support into employment/work related activity People working Gap in life expectancy between least and most deprived 19-24 year olds who are not in education, employment or training Material deprivation 1. Consider and report how Local Authority services can support physically disabled people and people with a sensory loss/impairment into employment The Local Authority as a whole, Group March 2019 1.9 Suitability of Living Accommodation: I live in a home that best supports me to achieve my well-being 1.9.1 More opportunities for people to live in their own home with the right support There has been a growth in supported living options for this client group Fewer people living in residential/nursing care 1. Develop an accommodation strategy for physically disabled people and people with sensory loss/impairment Social Services Evans Group September 2018 1.9.2 Develop the Supported Living model as an has been a growth in supported living Increase in the range and number of
to dip in and out of services) Clearer referral routes Clearer information Services that address issues of access from the outset People able to dip in and out of services without fearing a loss of entitlement Improved experience of the process Innovative ways of accessing services e.g. open access 2.4 Better knowledge of younger people coming through and what sort of services they need Child Disability Strategy being established The ‘People’ approach to commissioning means education, child and family and adult services are working more closely together Services will be available to support younger people with disabilities in a way which meets their needs 1. Engage with younger people and their carers to explore in more detail the types of services they need Child Disability Team Family Carers, young people ‘People’ Commissioning March 2018 2.5 Need to capture unmet need to support a better understanding of gaps in current provision People access services that meet their need 1. Report how unmet need is recorded and how it is used to inform service development/commissioning decisions Social Services- Rachel Evans July 2018 2.6 Better knowledge of people with a physical disability to Disability register Census information A good understanding of the numbers of people with physical disability and sensory 1. Work with Western Bay colleagues to address this information gap. Strategic Commissioning Group March 2019
support more effective planning loss/impairment in Swansea 3. Managing Costs/Sustainability 3.1 Review High Cost Care Packages in supported living and residential care Some outcomes focused assessment work has been undertaken Packages are proportionate to the level of need 1. Systematically review all existing high cost packages of care to ensure they are outcomes focused and proportionate to the level of need Social Services (Contracting) July 2018 3.2 Better understand the resources which are available for physically disabled people and people with sensory loss/ impairment Some work has taken place to disaggregate budgets with a view to having greater clarity Clarity on level of resources available and how they are currently spent 1. Determine the lead commissioner and put arrangements into place to understand, track and monitor spend Social Services - Rachel March 2018 3.3 Review internal day opportunities and respite provision Internal services have a dynamic approach to service review and delivery Internal services are as cost effective as they can be Models of support align with the requirements within the SSWB Act 2014 1. Review internal services for physically disable people and people with sensory loss/impairment, compare with services/models elsewhere and report on recommended changes Strategic Commissioning Group, Co-production Group, Murray March 2019