COMMUNITY CONSULTATION (Community consultation and engagement) 54 2 points Metropolitan 50-64 year olds ADVOCACY (Lobbying on behalf of the community) 53 2 point lowers 18-34 year olds Large Rural, 50-64 year olds MAKING COMMUNITY DECISIONS (Decisions made in the interest of the community) 54 1 point lower Metropolitan Large Rural, 50-64 year olds SEALED LOCAL ROADS (Condition of sealed local roads) 54 1 point lower Metropolitan Large Rural CUSTOMER SERVICE 69 1 point lower Metropolitan Large Rural, Men OVERALL COUNCIL DIRECTION 51 2 points lower 18-34 year olds Large Rural, 50-64 year olds 2016 Summary of Key Community Satisfaction - Percentage Results Very good Good Average Poor Very poor Can't say Overall Performance 9 36 36 11 5 2 Community Consultation 8 29 32 15 7 10 Advocacy 5 23 31 13 5 22 Making Community Decisions 7 29 33 14 8 10 Sealed Local Roads 11 33 28 16 11 1 Customer Service 30 36 17 8 6 2 Improved Stayed the same Deteriorated Can't say Overall Council Direction 18 62 15 5 2016 Percentage Personal and Household Use and Experience of Council Services – Percentage Results Personal use Total household use
Metropolitan Bus/community dev./tourism Community & cultural Slashing & weed control Interface Tourism development Community & cultural Bus/community dev./tourism Regional Centres Community & cultural Art centres & libraries Lobbying Large Rural Community & cultural Art centres & libraries Tourism development Small Rural Traffic management Community & cultural Art centres & libraries Top Three Highest Performing Service Areas (Highest to Lowest, i.e. #1 – Highest Performing) Overall Art centres & libraries Appearance of public areas Waste management Metropolitan Waste management Art centres & libraries Recreational facilities Interface management Emergency & disaster mngt Art centres & libraries Regional Centres Art centres & libraries Appearance of public areas Tourism development Large Rural Art centres & libraries Emergency & disaster mngt Appearance of public areas Small Rural Appearance of public Art centres & libraries Emergency & disaster mngt Bottom Three Lowest Performing Service Areas (Lowest to Highest, i.e. #1 – Lowest Performing)
Council Direction 62% stayed about the same, down 1 point on 2015 18% improved, down 2 points on 2015 15% deteriorated, up 2 points on 2015 Most satisfied with Council Direction Aged 18-34 years Metropolitan residents satisfied with Council Direction Aged 50-64 years Large Rural residents Room for improvement 40% ‘a lot’ of room for improvement 48% ‘a little’ room for improvement 7% not much / no room for improvement Direction Councils are headed 68% right direction (20% definitely and 48% probably) 18% wrong direction (9% definitely and 9% probably) Rates vs Services Trade-Off 31% prefer rate rise, down 2 points on 2015 50% prefer service cuts, up 2 points on 2015 2016 Overall Direction Last 12 Months Index Scores The overall score for overall council direction is 51. This has decreased by a statistically significant 2 points since 2015. The following groups award a significantly higher overall performance score than the 2015 average of 51: 18-34, score of 56 Metropolitan, of 55 Interface, score of 54 score of 52 The following groups award a significantly lower overall performance score than the 2015 average of 51: Small Rural, score of 50 35-49, of 49 Large Rural, score of 48 50-64, score of 48
The following groups award a significantly lower overall performance score than the 2016 average of 43: 50-64, score of 40 Performance ratings have decreased significantly among the following groups since 2015: Men, down 2 points from 45 in 2015 to 43 in 2016 Women, down 2 points from 45 in 2015 to 43 in 2016 35-49, down 2 points from 44 in 2015 to 42 in 2016 50-64, down 3 points from 43 in 2015 to 40 in 2016 2016 Maintenance of Unsealed Roads Performance Detailed Percentages Very good Good Average Poor Very poor Can't say 2016 Overall 5 20 29 22 16 7 2015 Overall 5 22 30 22 15 7 2014 Overall 5 22 30 22 14 7 2013 Overall 6 20 29 24 16 4 2012 Overall 7 22 29 21 15 7 Interface 3 23 29 23 14 9 Large Rural 5 20 29 22 17 7 Small Rural 5 20 30 22 16 6 Men 5 21 28 22 18 6 Women 4 20 30 22 15 8 18-34 6 25 29 19 16 5 35-49 4 20 31 24 17 5 50-64 4 18 30 24 19 5 65+ 6 20 27 21 14 12 2016 Business and Community Development Importance Index Scores The overall importance score for the business and community development is 70. The following groups a significantly higher overall importance score than the 2016 average of 70: 35-49, score of 73 Women, score of 72