Stakeholder Group Communication Matrix (from ACRP Report 153 – Part 1 –Appendix A.3) Stakeholder Group Communication Matrix Stakeholder Group Member of IROPS Contingency Response Committee Comments Needed Information Before, During, and IROPS Events Information (To) or (From) Organization (or via communication method) Airport Executive Management NO Establish IROPS Contingency Response Committee Charter and Authority BEFORE Authority to Coordinate Response Planning (To) Airport Operations Management Executive Level Status Reporting (From) IROPS Contingency Response Committee DURING Executive Level Status Reporting (From) Contingency Response Committee Reporting to and outside Groups (via Airport Public Relations) AFTER Executive Status Reporting (From) IROPS Contingency Response Committee Reporting to Board and outside Groups (via Airport Public Relations) Airport Operations Management (includes IROPS Committee) YES Provides Chair of IROPS Contingency Response Committee BEFORE Airport Capacity & Capability (To) IROPS Contingency Response Committee Airport Operations IROPS Planning DURING Flight Status (From) outside Sources (Federal & Other) IROPS Situation (To) All affected Stakeholder Groups via Planning Process – Step #5 IROPS Event Response Status (To) Airport Executive Management IROPS Event Response Status (To) Airport Executive Management Airport Airside Management YES Participates in local IROPS response planning BEFORE Runway & Landing Aides Capacity (To) IROPS Contingency Response Committee Gate Accommodation Capacity Airport Airside Planning Runway & Landing Aides Availability (To) IROPS Contingency Response Committee Gate Availability AFTER Lessons Learned (To) IROPS Contingency Response Committee
Airport Landside Management YES Participates in local IROPS response planning BEFORE Gate Accommodation Capacity (To) IROPS Contingency Response Committee Airport Landside IROPS Planning DURING Gate Availability (To) IROPS Contingency Response Committee TSA Security Screening Availability CBP Sterile Area Availability CBP Screening Availability PAX Deplanement Availability Facilities Sharing Availability Gate Sharing Availability AFTER Lessons Learned (To) Contingency Response Committee Airport Terminal Management YES Participates in local IROPS response planning BEFORE Gate Accommodation Capacity (To) IROPS Contingency Response Committee Airport Terminal IROPS Planning DURING Gate Availability (To) IROPS Contingency Response Committee Concessions Availability TSA Security Screening Availability CBP Sterile Area Availability CBP Screening Availability Facilities Sharing Availability Gate Sharing Availability Lessons Learned (To) IROPS Contingency Response Committee Airport Emergency Operations/ Communications YES Participates in IROPS response planning BEFORE Airport Emergency Operations/ Communications Capacity (To) IROPS Contingency Response Committee Airport Emergency Operations/ Communications IROPS Planning
response planning Aircraft Rescue & Firefighting (ARFF) IROPS Planning Aircraft Rescue & Firefighting (ARFF) Availability (To) Contingency Response Committee Lessons Learned (To) IROPS Contingency Response Committee Airport Pet Relief Area Contact YES Participates in local IROPS response planning BEFORE Airport Pet Relief Capacity (To) IROPS Contingency Response Committee Airport Pet Relief IROPS Planning DURNG Airport Pet Relief Availability (To) IROPS Contingency Response Committee AFTER Lessons Learned (To) IROPS Contingency Response Committee Airport Concessions YES Participates in local IROPS response planning Airport Concessions Capacity (To) IROPS Contingency Response Committee Airport Concessions IROPS Planning Airport Concessions Availability (To) IROPS Contingency Response Committee Lessons Learned (To) Contingency Response Committee Airport Public Relations YES Participates in local IROPS response planning BEFORE Airport Public Relations Capacity (To) IROPS Contingency Response Committee Airport Public Relations IROPS Planning Airport Public Communications Availability (To) IROPS Contingency Response Committee Lessons Learned (To) IROPS Contingency Response Committee Airport Technology YES Participates in IROPS Airport Technology Capacity
Aircraft Refueling Company (if than FBO) YES Participates in local IROPS response planning BEFORE Aircraft Refueling Capacity Agreements (To) IROPS Contingency Response Committee Aircraft Refueling IROPS Planning Aircraft Refueling Availability (To) IROPS Contingency Response Committee Lessons Learned (To) IROPS Contingency Response Committee Aircraft Deicing Company (If other than FBO or Airline) YES Participates in local IROPS response planning BEFORE Aircraft Deicing Capacity Agreements (To) IROPS Contingency Response Committee Aircraft Deicing IROPS Planning Aircraft Deicing Availability (To) IROPS Contingency Response Committee Lessons Learned (To) IROPS Contingency Response Committee Airport Operations (at regional airports) NO Establish communication & coordination procedures BEFORE Airport Capacity & Capability (To) IROPS Contingency Response Committee (both Local & at Regional airport) Support Capability for Special Needs PAX (To) IROPS Response Coordination Committee (at regional airport) Airport Operations (at regional airports) IROPS Planning DURING IROPS Situation (To) All affected Stakeholder Groups via IROPS Planning Process – Step 5 AFTER Lessons Learned (To) IROPS Contingency Response Committee Airline Equipment & Facilities On-Site
Airline Station Managers (at local airport) YES Participates in local IROPS response planning Facilities & Gate Sharing Agreements Airline – Airline Support Agreements Ground Handling Capability & Agreements Fueling Agreements Catering Agreements Deicing Agreements CBP Agreements TSA Agreements DURING Facilities & Gate Sharing Availability (To) IROPS Contingency Response Committee Catering Availability Airline – Airline Support Availability Ground Handling Availability Fueling Availability Deicing Availability TSA Availability CBP Availability AFTER Lessons Learned (To) IROPS Contingency Response Committee Airline Station Managers (at regional airports) NO Establish communication & coordination procedures BEFORE Airline Equipment & Facilities on-site Capability (To) IROPS Contingency Response Committee (both Local & at Regional airport) Facilities & Gate Sharing Agreements Capability Airline – Airline Support Agreements Capability Ground Handling Capability & Agreements Capability Fueling Agreements Capability Catering Agreements Capability Deicing Agreements Capability CBP Agreements Capability TSA Agreements Capability Facilities & Gate Sharing Availability Catering Availability
Local & at Regional airport) Airline – Airline Support Availability Ground Handling Availability Fueling Availability Deicing Availability TSA Availability CBP Availability AFTER Lessons Learned (To) IROPS Contingency Response Committee (both Local & at Regional airport) Airline Operations Centers SOC/AOC (for all airlines serving local airport) NO Establish communication & coordination procedures BEFORE Identification & Notification of Regular Diversion Airports (To) IROPS Contingency Response Committee Flight Status (by exception) Communications Agreements Flight Status (by exception) Communication Availability (To) IROPS Contingency Response Committee Lessons Learned (To) IROPS Contingency Response Committee Airline Chief Pilot’s Office, if Available NO Establish communication & coordination procedures Flight Status (by exception) Communications Agreements (To) IROPS Contingency Response Committee Flight Status (by exception) Communication Availability (To) IROPS Contingency Response Committee Lessons Learned (To) IROPS Contingency Response Committee Cargo Airlines (at local airport) NO Establish communication & coordination procedures Flight Status (by exception) Communications Agreements (To) IROPS Contingency Response Committee Flight Status (by exception) Communication Availability (To) IROPS Contingency Response Committee Lessons Learned (To) IROPS Contingency Response Committee
FAA Tower YES Participates in local IROPS response planning Flight Status (by exception) Communications Agreements (To) IROPS Contingency Response Committee Flight Status (by exception) Communication Availability (To) Contingency Response Committee Lessons Learned (To) Contingency Response Committee FAA TRACON (Approach Control) YES Participates in local IROPS response planning Flight Status (by exception) Communications Agreements (To) IROPS Contingency Response Committee Flight Status (by exception) Communication Availability (To) IROPS Contingency Response Committee Lessons Learned (To) IROPS Contingency Response Committee FAA ARTCC (Enroute Center) NO Establish communication & coordination procedures BEFORE Flight Status (by exception) Communications Agreements (To) IROPS Contingency Response Committee Flight Status (by exception) Communication Availability (To) IROPS Contingency Response Committee Lessons Learned (To) IROPS Contingency Response Committee FAA Command Center NO Establish communication & coordination procedures Flight Status (by exception) Communications Agreements (To) IROPS Contingency Response Committee Flight Status (by exception) Communication Availability (To) Contingency Response Committee Lessons Learned (To) IROPS Contingency Response Committee TSA (local) including TSA Stakeholder Manager YES Participates in local IROPS response planning TSA Security Screening Capacity Agreements (To) IROPS Contingency Response Committee TSA Security Screening Availability (To) IROPS Contingency Response Committee
Lessons Learned (To) IROPS Contingency Response Committee TSA (regional) NO Establish communication & coordination procedures TSA Security Screening Capacity Agreements (To) IROPS Contingency Response Committee TSA Security Screening Availability (To) Contingency Response Committee Lessons Learned (To) IROPS Contingency Response Committee CBP (local) YES Participates in local IROPS response planning BEFORE CBP Sterile Area Agreements (To) IROPS Contingency Response Committee CBP Screening Capacity Agreements CBP Screening Availability (To) IROPS Contingency Response Committee Lessons Learned (To) IROPS Contingency Response Committee CBP (regional) NO Establish communication & coordination procedures BEFORE CBP Sterile Area Agreements (To) Contingency Response Committee CBP Screening Capacity Agreements CBP Screening Availability (To) IROPS Contingency Response Committee Lessons Learned (To) IROPS Contingency Response Committee Centers For Disease Control (CDC) NO Establish communication & coordination procedures Disease Control Capacity Agreements (To) Contingency Response Committee Disease Control Availability (To) IROPS Contingency Response Committee Lessons Learned (To) IROPS Contingency Response Committee
Local Police NO Establish communication & coordination procedures Local Police Capacity Agreements (To) IROPS Contingency Response Committee Local Police Availability (To) IROPS Contingency Response Committee Lessons Learned (via survey) (To) IROPS Contingency Response Committee Local Fire Department(s) NO Establish communication & coordination procedures Local Fire Department(s) Capacity Agreements (To) Contingency Response Committee Local Fire Department Availability (To) IROPS Contingency Response Committee Lessons Learned (via survey) (To) IROPS Contingency Response Committee Local Red Cross NO Establish communication & coordination procedures Red Cross Capacity Agreements (To) IROPS Contingency Response Committee Local Red Cross Availability (To) Contingency Response Committee Lessons Learned (via survey) (To) IROPS Contingency Response Committee Taxi/Limo Service NO Establish communication & coordination procedures BEFORE Local Taxi/Limo Service Capacity Agreements (To) IROPS Contingency Response Committee Taxi/Limo Service Availability (To) IROPS Contingency Response Committee Lessons Learned (via survey) (To) Contingency Response Committee Local Ground Mass Transportation (Bus, Metro, etc.) NO Establish communication & coordination procedures Ground Mass Transportation Capacity Agreements (To) IROPS Contingency Response Committee Local Ground Mass Transportation Availability (To) IROPS Contingency Response Committee
& coordination procedures DURING Flight Status (from Airline Station Manager) Availability (To) IROPS Contingency Response Committee Concession Status Availability Local “Big Box” Status Availability Gate Status (from Airline Station Manager) Availability Extended Stay Accommodations Status Availability Local Hotel / Motel Status Local Transportation Status Availability Lessons Learned (via survey) (To) IROPS Contingency Response Committee Passengers Arriving/ Departing Airport NO Establish communication & coordination procedures BEFORE None DURING Flight Status (from Airline Station Manager) Availability (To) IROPS Contingency Response Committee Lessons Learned (via survey) (To) IROPS Contingency Response Committee Checklist for Maintaining Stakeholder Contact List (from ACRP Report 153 – Part 1 – Appendix A.4)