1.6 Establish means of communication 1.9 Use technology to produce documents 7 2. document 2.1 Develop draft document to communicate key points 2.1Draft document listing key points 9 2.2 Obtain and include any additional information that is required 2.2 Identify and fill information gaps 10 2.3 Prepare and check draft document 3. Review document 3.1 Check draft for suitability of tone for audience, purpose, format and communication style 3.1 Check draft fits the document requirements 11 3.2 Check draft for readability, grammar, spelling, and sentence and paragraph construction 3.2 Check draft content and structure 12 3.3 Check draft for sequencing and structure 13 3.4 Check draft to ensure it meets organisational requirements 3.3 Check draft meets organisational requirements 14 3.5 Ensure draft is proofread, where appropriate, by supervisor or colleague 3.4 Independent proofreading 15 4. Write final document 4.1 Make and proofread necessary changes 3.5 Prepare final document 16 4.2 Ensure document is sent to intended recipient 4.1 Delivery of the document 17 4.3 File copy of document in accordance with organisational policies and procedures 4.2 File workplace documents 18
Table: 2 – Knowledge evidence mapped to assessment items Knowledge evidence Learner resource book section number & name Questions Demonstration Project Describe how audience, purpose and method of communication influence the tone of a document. 1.3 Document tone 1 2 3 Describe different communication methods 1.4 Formal, informal and standard writing styles 4 Identify the process for checking basic grammar, spelling and punctuation 3.2 Check draft content and structure 5 6 7 Table: 3 – Performance evidence mapped to assessment items Performance evidence Learner resource book section number & name Questions Demonstration Project Plan, draft and finalise three different simple documents that accurately convey the required basic information in a format suitable for the intended audience and in 1. Identify document requirements 1, 2, 3, 4, 5, 6, 7, 8 2. Draft document 9, 10, 11, 12, 13, 14, 15 3. Review and finalise document
accordance with organisational policies and procedures for document production. 4. Document delivery and filing 16, 17, 18 Table: 4 – Foundation skills mapped to assessment items Foundation skills Learner resource book section number & name Questions Demonstration Project Reading: Recognises and interprets a variety of text to determine and confirm task requirements 1.1 Audiences for written documents 1 1.2 Identify document purpose Get the work done: Uses the main features and functions of digital tools to complete work tasks 1.9 Use technology to produce documents 3 Navigate the world of work: Understands and complies with organisational policies and procedures 1.10 Organisational policies and procedures 1 Interact with others: Follows accepted communication practices and protocols when seeking information or feedback from others 2 8
Writing: Produces and edits basic documents, according to organisational requirements, for a given audience and purpose 11, 12, 13, 14, 15 Oral Communication: Uses listening and questioning skills to seek additional information or confirmation of task completion 2.2 Identify and fill information gaps 4 Reading: Proofreads documents checking for grammar, spelling, structure, and suitability of style and format for audience 3.2 Check draft content and structure 11, 12, 13 Get the work done: Takes responsibility for planning, sequencing and prioritising tasks to achieve required outcomes 3.5 Prepare final document 5 4.1 Delivery of the document 4.2 File workplace documents Table: 5 - Dimensions of competency mapped to assessment items (most pertinent items) Dimensions of competency Questions Demonstration Project Task skills 3 16, 17, 18 Task management skills 5, 6, 7 5 11, 14, 16 Contingency management skills 1, 2, 5 Job role/environment skills 4 15, 16