If English is not your first language and you need to contact us, please phone 03 9280 1993 and you will be transferred to us with an interpreter on line to assist. Writing to us When you fax or email us, we will: let you know who is dealing with your enquiry acknowledge your correspondence within two business days respond within 10 business days for more complex matters we will keep you informed of the progress of our response every 10 business days. Privacy GMW is committed to protecting your privacy. GMW is required to comply with the Privacy and Data Protection Act 2014 (Vic) and is bound by the Information Privacy Principles set out in that Act. It may also be required to comply with other laws relating to the protection of personal information. For example, if GMW collects health information it is required to comply with the Health Privacy Principles set out in the Health Records Act 2001 (Vic). GMW’s privacy policy outlines our practices and policies for the collection, use and management of personal information. You may gain access to and correct your personal information. For further information, please refer to our Privacy Policy at or phone 1800 013 357 to obtain a copy of this policy.
Gravity – Modernised and Natural Carriers Service point type Required water order notice Required notice to water order 100mm or less Greater than 100mm No required 24 No minimum notice 15 minutes Gravity – Non-Modernised Systems Service point type Required water order notice Required notice to amend water order 100mm or less Greater than 100mm No order required 48 hours No minimum notice 12 Diversion Systems Service point type Required water order notice Required notice to amend water order 50mm or less Greater than 50mm No order required 96 hours No minimum notice 24 hours Pumped Systems Service point type Required water order notice Required notice to amend water order All no minimum notice no minimum notice Water supply levels We will make every endeavour to maintain the water level in gravity irrigation channels at the design supply level during a planned irrigation supply. Customers who access water from rivers, streams and creeks are responsible for ensuring pumps are able to access water during low and high flow events. Water quality GMW reminds customers that water supplied by GMW is not suitable for human consumption without first being properly treated. GMW’s incident response procedures include the notification of customers and the general public in the event of poor water quality being detected. Irrigation districts Delivery Gravity irrigation We deliver water to customers in the Shepparton, Central Goulburn, Rochester, Loddon Valley, Murray Valley and Torrumbarry irrigation areas through an extensive water distribution network. GMW provides a gravity delivery network to our customers who receive supply via: the modernised delivery system the non-modernised delivery system natural carriers such as rivers, streams and lakes, which form part of the gravity network. GMW’s gravity irrigation network is in the process of being upgraded and modernised by the Connections Project. Further information about the Connections Project can be found by visiting Pumped irrigation We deliver to customers in the Nyah, Tresco and Woorinen pumped irrigation districts through dedicated piped supply networks.