Organisational Relationships Reports to Community Transport Coordinator & Executive Officer Peers Other Transport Drivers and Customer Service Officers, Direct Reports Nil. May supervise volunteer attendants Collaboration and Communication Key Contact Relationship Transport Manager Quarterly reviews Drivers Support and coordinate information and reporting Finance team Provide timesheets for payroll Transport Coordination Team Frequent discussion and confirmation of all trip information and customer feedback Other community service organisations Support and coordinate information, customer/client referrals, and transport-supported activities Key Responsibilities or Accountabilities Key Accountability Area Specific Tasks and Responsibilities Mission, Values and Behaviours Actively develop and promote the desired culture of PSInc by ensuring all interactions, documentation and communications are conducted in a manner that supports the Mission, Vision and Values of PSInc. Actively implement and promote PSInc’s Code of Conduct. Relationships Actively develop relationships with other drivers, the transport team, and other staff Ensure all interactions within the community portray PSInc as a professional and caring provider of services. Customer Service Collect correct fare contribution Ensure the care, safety and comfort of customers Provide information to customers on destinations, pickup times, and other general information as required Provide assistance to passengers boarding and departing the vehicle
Intake and Referral Retrieve and action referrals from My Aged Care etc. within the required timeframes Liaise with care planners and care coordinators to understand referrals and customer/client suitability and needs Consult with clients to perform transport accessibility assessments, and prepare appropriate support Ensure customer/client file is created. Record all client details and ensure accuracy of data Ensure Service Agreements and Welcome Packs are finalised and sent to clients Prepare quotes for disability or transport Conduct scheduled reviews of care and support Referrals retrieved and actioned in required timeframe Regular contact made with care planners and coordinators. Client needs understood. Regular contact made with clients to assess mobility and develop transport support plan Client records created, up to date and accurate Service Agreements and Welcome finalised and sent to client Quotes prepared and submitted Reviews and audits of client file held as scheduled
Bookings Retrieve and action all requests made through the Transport Booking Line Ensure that the Booking Line is available for the minimum required hours Record, confirm, amend, or cancel bookings in CTABS Generate transport bookings as required Call clients to confirm services Bookings retrieved and actioned Booking line is available CTABS Client booking up to date All Bookings generated in All clients called and trips confirmed Scheduling and Dispatch Prepare driver roster and schedule for approval by Transport Manager Schedule vehicle repairs and maintenance to minimise impact on service delivery Allocate customers/clients to suitable vehicles in CTABS Manage late changes and on-day cancellations, order and optimise trip flow Ensure passenger manifests are given to drivers at start of trip Driver roster and schedule prepared and submitted to Transport manager Vehicle repairs and maintenance scheduled. Service delivery not impacted. Clients allocated to suitable vehicles Amendments made as necessary and communicated to drivers Passenger manifests accurate and available to drivers before trip commences
Support attendance at Service Expos and promotions Report on service promotion activities Continuous Quality Improvement Participate in Continuous Quality Improvement activities and maintain quality standards and system within area of responsibility. Quality audits and feedback from other employees show compliance with the quality system. Has made suggestions which have led to quality system improvements. Compliance Comply with PSInc policies and where deficiencies are identified; advise the Manager. Complies with PSInc policies, standards and relevant legislation at all times and raises any issues of concern immediately. Work Health and Safety Ensure compliance with WHS legislative obligations and operate in accordance with established WHS and Injury Management practices and procedures. Performs duties in a safe manner and follows WHS procedures. Reports and takes necessary action on any incidents or hazards. WHS information and knowledge current PPE used as required Plant and equipment properly maintained