If you change the password, please alert other colleagues in your service who are using the tool to the new password. A guide to where to get technical support for the Online TLDS is below: Issue Type Potential solutions Further Assistance Problems accessing the login screen of the Insight Assessment Platform Before starting the online TLDS, close all other software programs on the computer Ensure the browsers (e.g. Internet Explorer, Firefox, Google Chrome, etc.) meet the minimum browser and operating system version requirements stated Confirm that operating systems on the devices are up-to-date with the latest patches and that they are virus and spyware free. Check this with your ECEC technician if unsure. Ensure that software (anti-virus, operating system, etc.) updates are scheduled to run before or after online assessment periods. Check this with your ECEC technician if unsure. If you still cannot connect to the online TLDS, content filters, firewalls, and proxy servers should be configured to allow traffic using the sites and servers listed above. Check this with your IT support contact. The online TLDS server may be offline. Contact the State Library Victoria service desk to see if they are having an issue with their online assessment website. Funded kindergarten programs can refer to your IT contact or State Library Victoria (SLV) Kindergarten IT Program help desk weekdays phone (03) 8664 7001 - Regional Victoria 1800 629 835 or Problems with the display of fields within the online TLDS and images that are missing on screen during the online TLDS session Disable all pop-up blockers that may prevent content (images, video, audio and special character palettes) from being properly displayed. The steps for this will vary depending on the browser that you are using. Contact SLV Kindergarten IT Program helpdesk If the online TLDS session is running slowly Sufficient network bandwidth for the online TLDS (along with all other non-online TLDS related Internet traffic) should be determined in advance (and preferably monitored) for all concurrent online TLDS sessions. If any device(s) that performs traffic shaping, packet prioritization or quality of service are used at the ECEC service site, the website addresses listed above should be given a high priority to guarantee the highest level of performance. Contact SLV Kindergarten IT Program helpdesk
Issue Type Potential solutions Further Assistance If you have been able to log into the Online TLDS, but the session keeps dropping out The Online TLDS server may be dropping out every now and then. Contact the SLV help desk to see if they are having an issue with the Insight Assessment Platform. If the problem persists, to help network interruptions, session timeouts on proxy servers and other devices should be set to values greater than the average time it takes to write a TLDS. This will help limit network interruptions while using the Online TLDS. Contact the SLV Kindergarten IT Program helpdesk Problems with login password or forgotten password Check whether other users within your service have changed the password. If no one has changed the password or the password has been forgotten reset the password. If the reset password function is not working or if problems persist contact SLV Kindergarten IT Program helpdesk Unsure of what information should be entered into specific fields within the Online TLDS Refer to the Online TLDS User Guide Refer to Section 6 of the Transition: A Positive Start to School Resource Kit The school the will be attending next year does not appear in the drop down list. Select the ‘School is not listed’ box. If the school is an independent or catholic school, it may not be on the list- in this case print out a copy of the TLDS so it can be manually or emailed to the school and select the ‘Completed but not sent via Insight’ option. If the school is a Victorian Government School and is not on the list, check the name of the school, spelling of the school name. If problems persist please report the details to Can I change the format of the TLDS? Changes cannot be made to the format of the Transition statement.