Revision Summary Date Revision History Revision Class Comments 4/4/2008 0.1 New Initial version 4/25/2008 0.2 Minor Updated based on feedback 6/27/2008 1.0 Major Updated and revised the technical content. 9/12/2008 1.01 Minor Revised and edited the technical content. 12/12/2008 2.0 Major Updated and revised the technical content. 2/13/2009 2.01 Minor Revised and edited the technical content. 3/13/2009 2.02 Minor Revised and edited the technical content. 7/13/2009 2.03 Major Revised and edited the technical content 8/28/2009 2.04 Editorial Revised and edited the technical content 11/6/2009 2.05 Editorial Revised and edited the technical content 2/19/2010 2.06 Editorial Revised and edited the technical content 3/31/2010 2.07 Major Updated and revised the technical content
technical content. 6/10/2011 3.0 None No changes to the meaning, language, or formatting of the technical content. 1/20/2012 4.0 Major Significantly changed the technical content. 4/11/2012 4.0 None No changes to the meaning, language, or formatting of the technical content. 7/16/2012 4.0 None No changes to the meaning, language, or formatting of the technical content. 10/8/2012 4.1 Minor Clarified the meaning of the technical content. 2/11/2013 4.1 None No changes to the meaning, language, or formatting of the technical content. 7/30/2013 4.2 Minor Clarified the meaning of the technical content.
11/18/2013 4.2 None No changes to the meaning, language, or formatting of the technical content. 2/10/2014 4.2 None No changes to the meaning, language, or formatting of the technical content. 4/30/2014 4.3 Clarified the meaning of the technical content. 7/31/2014 4.4 Minor Clarified the meaning of the technical content. 10/30/2014 4.5 Minor Clarified the meaning of the technical content. 3/30/2015 5.0 Major Significantly changed the technical content. 9/4/2015 5.0 None No changes to the meaning, language, or formatting of the technical content. 7/15/2016 5.0 None No changes to the meaning, language, or formatting of the
7020 ms-diagnostics Response Error parsing SDP: mismatched or out-of-order media. 7021 ms-diagnostics Response Error parsing SDP: client must provide only one SRTP encryption key. 7022 ms-diagnostics Response Cannot support any media offered by client. 7023 ms-diagnostics Response Client declined all media. 7024 ms-diagnostics Response Failure negotiating SRTP encryption for media. 7025 ms-diagnostics Response Internal server error creating media for user. 7026 ms-diagnostics Response Failed to establish media connection with client. 7027 ms-diagnostics Response The media connection with the client was lost. 7028 ms-diagnostics Response Requested custom route not allowed by policy. 7029 ms-diagnostics Response Server is busy. 7030 Request User is replaced. 7031 Request Conferencing Service is shutting down. 7032 ms-diagnostics Response Encountered errors sending SIP message. 7033 ms-diagnostics Response The client is attempting to join another endpoint that has not been provisioned. 7034 ms-diagnostics Response User removed from conference. 7035 ms-diagnostics Response User removed because of conference ending.
12005 ms-diagnostics Response parsing policy for this user. 12006 ms-diagnostics Response Trying next hop. ms-diagnostics Response Could not parse flags in ms-application-via header for outbound call routing. 12008 ms-diagnostics Response PSTN Toll Bypass disallowed.<60> 12009 ms-diagnostics Response PSTN Toll Bypass disallowed for Referrer.<61> 12010 ms-diagnostics Response From URI does not match caller URI.<62> ms-diagnostics Response Request body does not conform to schema.<63> 12012 ms-diagnostics Response Number of callee URIs exceeded max limit.<64> VoIP inbound routing The following table lists the VoIP inbound routing ErrorIds, numbered 13000 – 13999, generated by the OCS front-end server for releases prior to the most current release. ErrorId Header SIP Request, Response Reason 13000 ms-diagnostics Response Call to self loop. 13001 ms-diagnostics Response The routing rules did not result in a suitable final response. 13002 ms-diagnostics Response The routing rules did not result in a final response. 13003 ms-diagnostics Response The request contains a header that is not formatted as expected. 13004 ms-diagnostics Response Request was proxied to one or more registered endpoints. 13005 ms-diagnostics Response Request was proxied to one or more additional targets. 13006 ms-diagnostics Response Request forwarded, any previous branches cancelled. 13007 ms-diagnostics Response Request was proxied to an application. 13008 ms-diagnostics Response Diagnostic headers removed for privacy. VoIP translation service The following table lists the VoIP translation service ErrorIds, numbered 14000 – 14999, generated by the OCS front-end server for releases prior to the most current release.
Conference 3043 Cannot join the meeting. The meeting is not configured to allow people to join. Contact the meeting organizer for more information. The organizer policy is not configured or is invalid. Conference 3044 Cannot join the meeting as an anonymous attendee. Cannot join the meeting because unauthenticated users are not allowed. Contact the meeting leader for more information. Anonymous access is not allowed. Conference 3097 The conferencing service did not respond. Please wait and try again. No MCU is available via the MCU factory. IM 3097 [user name] could not be reached and this message was not delivered: No MCU is available via the MCU factory. Sharing 3097 Screen sharing cannot connect to the server now. Screen sharing cannot connect to the server now. Please wait and try again. If this issue continues, contact your support team with this information. No MCU is available via the MCU factory. Voice 3097 Call was unsuccessful. The conferencing service is not available. Please wait and try If this problem continues, contact your support team. No MCU is available via the MCU factory. Conference 3098 The conferencing service did not respond. Please wait and try again. No MCU factory available. Conference 3099 Cannot connect to this type of online meeting. This meeting is not configured to allow people to join. Contact the meeting organizer for more information. The requested media is not configured for this conference. Conference 3100 Meeting is full. Cannot connect to the meeting because it is full. Contact the meeting leader for more information. Maximum participant for this meeting has been exceeded. Conference 3100 Cannot invite [user name] because the meeting is full. Maximum participant count for this meeting has been exceeded. Sharing 3108 Screen sharing cannot connect to the server now. Screen sharing cannot connect to the server now. Please wait and try again. If this issue continues, contact your support team with this information. MCU is unreachable. Sharing 3109 Screen sharing cannot connect to the server now. Screen sharing cannot connect to the server now. Please wait and try again. If this issue continues, contact your support team with this information. The request was sent to the MCU but the C3P transaction out.
Sharing 3110 Sharing is disabled. The MCU rejected addConference request. This usually indicates a misconfiguration. Conference 3113 A presenter has the meeting. Conference terminated – deleted. Conference 3114 The meeting ended because the hosts have left. Conference terminated - Enterprise user absent. Conference 3115 This meeting was ended due to inactivity. Conference terminated – inactivity. Conference 3116 A presenter has ended the meeting. Conference terminated - organizer session. Sharing 3116 A presenter has ended the meeting. Conference terminated - organizer ended session. Conference 3118 You were removed from the meeting. A presenter has removed you from the meeting. For more information, please contact the meeting organizer or a presenter. Participant removed. Sharing 3118 You were removed from the meeting. A presenter has removed you from the meeting. For more information, please contact the meeting organizer or a presenter. Participant removed. Conference 3119 You were not admitted into the meeting. Participant denied. Conference 3120 Call was disconnected. The call was disconnected because the audio ended. This can happen if there are delays in the network. Try logging out of Participant session expired. IM 3122 This message may not have been delivered to [user name] because there was no response from the server. The C3P request sent to the MCU failed. Sharing 3122 Screen sharing cannot connect to the server now. Screen sharing cannot connect to the server now. Please wait and try again. If this issue continues, contact your support team with this information. The C3P request sent to the MCU failed. Conference 3138 The subject line is too long. The online meeting cannot be created because the subject is too long. Please shorten the subject and try again. The requested conference subject exceeds the maximum length.
Conference 3181 Meeting permissions are preventing you from joining. The permissions set for this meeting require you to end your audio call before you can join by using the meeting link. Please hang up and then click the meeting link again. Once you have joined the meeting, you may call to join audio again if you need to. Rich join is not allowed for bypassed user. Voice 4002 Cannot complete the call. There is more than one contact with your phone number. If you cannot resolve this problem, contact your support team with this information. Multiple users associated with the source phone number. Voice 4004 The provided credentials are not authorized by the server. Credentials provided are not authorized to act as specified from URI. Voice 4009 Cannot contact [user name]. There is more than one contact with the same phone number. Try calling again. If you still cannot complete the call, contact your support team with this information. Multiple users associated with the destination phone number. Conference 5001 The conferencing service did not respond. Please wait and try Request timed out. Conference 5001 Cannot reach [user name]. Try again later. Request out. IM 5001 This message may not have been delivered to [user name] because there was no response from the server. Request timed out. Voice 5001 Call was unsuccessful. The server timed out. Wait and try again. If the problem continues, contact your support team with this information. Request timed out. Conference 5026 The conferencing service did not respond. Please wait and try again. Request was sent to Callee Client but it timed out. Conference 5026 Cannot [user name]. Try again later. Request was sent to Callee Client but it timed out. IM 5026 This message may not have been delivered to [user name] because Request was sent to Callee Client but it out.
because it is too large: IM 6010 You are not authorized to send messages to [user name]. This message was not delivered: Authorization failure. IM 6011 [user name] could not be found and this message was not delivered: User not found. IM 6012 [user name] could not be found and this message was not delivered: Participant is not expected to be incoming. IM 6013 This message was not delivered to [user name] because the service is not available: Conference is terminated. IM 6014 This message was not delivered to [user name] because the service is not available: Unexpected INVITE or reINVITE request. IM 6015 This message was not delivered to [user name] because this type of content could not be received: SDP is not acceptable. IM 6017 This message was not delivered to [user name] because it is too large: INFO body has exceeded maximum allowed length. IM 6024 [user name] cannot receive messages in the format you used. This message was not delivered: Message does not contain a format acceptable to the client. Conference 7012 Cannot start the online meeting due to encryption issues. The conferencing service does not support the type of content encryption you are using. Contact your support team for more information. Cannot support media encryption required by client. 7012 Cannot start the online meeting due to encryption issues. The conferencing service does not support the type of content encryption you are using. Contact your support team for more information. Cannot support media encryption required by client.
Voice 7013 Cannot connect to the online meeting. The conferencing requires content encryption to join the meeting. Contact your support team with this information. SRTP-encrypted media required to join. Voice 10006 Cannot connect the call due to a server error. Please try again Proxy-side media negotiation failed. 10009 The server is not responding or cannot be reached. Please try your call again later. Mediation server is shutting down. Voice 10400 The call cannot be completed as dialed. The call cannot be completed as dialed. Verify the dialing rules for your organization and try again. Gateway responded with 400 Bad Request. Voice 10503 The server cannot forward the call. Please try again. Gateway responded with 503 Service Unavailable. Voice 12000 The call could not be completed. Please try again later. The call could not be completed because of a busy network. Please try again later. Routes available for this request but no available gateway at this point. 12001 Your organization does not support calling this number. User policy does not contain phone route usage. Conference 12013 Conference does not permit unauthenticated users to join from or dial out to another device. Conference dial outs from anonymous users disallowed. Voice 12013 Conference does not permit unauthenticated to join from or dial out to another device. Conference dial outs from anonymous disallowed. Conference [user name] cannot be reached and may be offline. The routing rules did not result in a final response. Voice [user name] is unavailable or may be offline. The routing did not result in a final response. Voice 13002 Cannot complete the transfer. Call was not transferred because [user name] cannot be reached and may be offline. The routing rules did not result in a final response. Conference 13010 The network is busy. Cannot join the meeting. Target rejected call because of bandwidth congestion.
Conference 13010 Cannot add [user name] to the meeting because network is busy. Target rejected call because of bandwidth congestion. 13010 Could not complete the call because the network is busy. Try again later. Target rejected call because of bandwidth congestion. Cannot complete the transfer. Could not complete the call because the network is busy. Try again later. Target rejected call because of bandwidth congestion. Voice 14005 Unable to place call. Please check the number and try again. not find profile in internal lookup. Conference 14010 Call was not completed or has ended. Cannot complete the call. To correct this problem you may need to provide an area code, a number to access an outside phone line, or a number to dial long distance. If you cannot resolve this problem, your system administrator may need to change the geographic location on your user account or update the company dialing rules. Unable to find an match in the rules set. Conference 14010 Cannot [user name]. The address is incorrect or this person is outside your company and not federated. Please contact your support team with this information. Unable to find an exact match in the rules set. Voice Please check the number and try again. The format of the number you dialed is not valid. Examples of valid dialing formats are as follows: 1+(555) 555-0123 (555) 555-0123 9+1+(555) 555-0123 011+ 12 34 56 78 99 If you continue to be unable to successfully make a call, please contact your support team. Unable to find an exact match in the rules set. IM 16002 This message was not delivered to [user name] because the message contents are restricted by policy. For more information, contact your system administrator. Policy disallows message contents.
Sharing Attendees not allowed to share in this conference. Attendees cannot in this conference. Sharing 21003 Sharing failed to connect due to network issues. Try again later. Sharing failed to connect because of network issues. Try again later. The media connection with the client was lost. Sharing 21004 This sharing has ended because another type of sharing has started. A presenter has started sharing content. Sharing 21005 Application sharing ended because you joined from another client. This user has joined the conference from another endpoint. Sharing 21006 Application sharing failed because media failed to set up correctly. The RDP connection failed to Sharing 21007 Application sharing ended because the application sharing conference has ended. User removed because of conference ending. Sharing 21008 Application sharing ended because the server is shutting down. The Application Sharing Conferencing Service is shutting down. Sharing 21012 Sharing failed to connect due to network issues. Try later. Sharing failed to connect because of network issues. Try again later. The connection with the client was lost. Voice 25001 This call may take longer to connect because the network is busy. Some functionality may be reduced. This call may take longer to connect because the network is busy. Some functionality may be reduced. Retrying via PSTN because of bandwidth congestion. Voice 26014 Cannot complete the call because you are no longer an agent for [user name]. User not authorized to make outbound call on behalf of the Response Group. Voice 26019 Service is temporarily unavailable. Response Group settings found but is not active. Voice 35000 No call is parked at this number. The number dialed is used for retrieving parked calls. No call is currently parked at this number. The call may have been retrieved or it may have ended. If not trying Orbit not found.
Voice 1003 Cannot locate [user name]. There may be an error in the address. Check the address and then try again. User does not exist. Voice 1008 Cannot locate [user name]. There may be an error in the address. Check the address and then try again. Unable to resolve DNS SRV record. Conference 1008 Cannot invite [user name] to join this conference. This person could not be found in the address book. Unable to resolve DNS SRV record. Conference 1008 The conference you are trying to join has ended. The conference you are trying to join has ended or does not exist. Contact your system administrator with this information. (ID: [error ID]) Unable to resolve DNS SRV record. IM 1008 [user name] could not be found and this message was not delivered: Unable to resolve DNS SRV record. Conference 3026 Cannot join the conference. Cannot join the conference because anonymous users are not allowed. Contact the conference leader for more information. Conference allow anonymous users.
(ID: [error ID]) Conference 3027 Cannot join the conference. Cannot join the conference because you do not have permission to join. Contact the conference leader for more information. (ID: [error ID]) User not allowed in closed conference. Conference 3028 Cannot join the conference. Cannot join the conference. Joining as an anonymous user is not supported. Contact your system administrator for more information. (ID: [error ID]) Anonymous access disabled globally. Conference 3032 The conference you are trying to join has ended. The conference you are trying to join has ended or does not exist. Contact your system administrator with this information. (ID: [error ID]) Conference does not exist. Conference 3033 Cannot connect to the conference. The conferencing service did not respond. Wait and then try again. If you still cannot connect, contact your system administrator with this information. The C3P transaction
(ID: [error ID]) Conference 3040 The conference you are trying to join has The conference you are trying to join has ended or does not exist. Contact your system administrator with this information. (ID: [error ID]) Conference is not active. Conference 3041 Cannot join the conference. The information provided to the conferencing service was incorrect, or you may not have permission to join the conference. Contact your system administrator with this information. (ID: [error ID]) Unknown participant. Conference 3043 Cannot join the conference. The conference is not configured to allow people to join. Contact the conference leader for more information. The organizer policy is not configured or is invalid. Conference 3044 Cannot join the conference. Cannot join the conference because anonymous users are not allowed. Contact the conference leader for more information. Anonymous access is not allowed.
(ID: [error ID]) Conference 3097 Cannot connect to the conference. The conferencing service did not respond. Wait and then try If you still cannot connect, contact your system administrator with this information. (ID: [error ID]) No MCU is available via the MCU factor.y IM 3097 [user name] could not be reached and this message was not delivered: No MCU is available via the MCU factory. Conference 3098 Cannot connect to the conference. The conferencing service did not respond. Wait and then try again. If you still cannot connect, contact your system administrator with this information. (ID: [error ID]) No MCU factory available. Conference 3099 Cannot connect to this type of conference. The conference is not configured to allow people to join. Contact the conference leader for more information. The requested media is not configured for this conference. Conference 3100 Conference is full. Cannot connect to the conference because it is full. Contact Maximum participant count for this meeting has been exceeded.
the conference leader for more information. Conference 3118 Removed from conference. The conference leader has removed you from the conference. Contact the leader for more information. Participant removed. IM 3122 This message was not delivered to [user name] because there was no response from the server: The C3P request sent to the MCU failed. Voice 4002 Cannot complete the call. There is more than one contact with the same phone number. If you cannot resolve this problem, contact your system administrator with this information. (ID: [error ID]) Multiple users associated with the source phone number. Voice 4009 Cannot contact [user name]. There is more than one contact with the same phone number. Try calling again. If you still cannot complete the call, contact your system administrator with this information. (ID: [error ID]) Multiple users associated with the destination phone number.
name] because the service is not available: IM 6008 This message was not delivered to [user name] because the service is not available: Conference represented by a conference URI does not exist. IM 6009 This message was not delivered to [user name] because it is too large: Message has exceeded maximum allowed length. IM 6010 You are not authorized to send messages to [user name]; this message was not delivered: Authorization failure. IM 6011 [user name] could not be found and this message was not delivered: User not found. IM 6012 [user name] could not be found and this message was not delivered: Participant is not expected to be incoming. IM 6013 This message was not delivered to [user name] because the service is not available: Conference is terminated. IM 6014 This message was not delivered to [user name] because the service is not available: Unexpected (re)invite request.
IM 6015 This message was not delivered to [user name] because this type of content could not be received: SDP is not acceptable. IM 6017 This message was not delivered to [user name] because it is too large: Info body has exceeded maximum allowed length. IM 6024 [user name] cannot receive messages in the format you used; this message was not delivered: Message does not contain a format acceptable to the protocol client. Conference 7012 Cannot the conference. The conferencing service does not support the type of content encryption you are using. Contact your system administrator for more information. (ID: [error ID]) Cannot support media encryption required by protocol client. Voice 7012 Cannot start the conference. The conferencing service does not support the type of content encryption you are using. Contact your system administrator for more information. Cannot support media encryption required by protocol client.
(ID: [error ID]) Voice 7013 Cannot connect to the conference. The conferencing requires content encryption to join the conference. Contact your system administrator with this information. (ID: [error ID]) SRTP-encrypted media required to join. 13002 [user name] is unavailable. [user name] cannot be reached. The routing rules did not result in a final response. Voice 14010 Cannot complete the call. To correct this problem you may need to provide an area code, a number to access an outside phone line, or a number to dial long distance. If you cannot resolve this problem, your system administrator may need to add a rule to normalize phone numbers. (ID: [error ID]) Unable to find an exact match in the rules set. IM 16002 This message was not delivered to [user name] because the message contents are restricted by policy. Contact your system administrator for more Policy disallows message contents.
A Abstract data model client 17 10 Application sharing MCU errorIds 100 158 application/msrtc-reporterror+xml 24 15 video conferencing errorIds 79 145 Audio video edge authentication errorIds 82 149 C Call park service errorIds 120 10 205 Client display of diagnostic codes handled error display ms-diagnostic errors ( 163, 188) 17 17 17 17 17 19 18 18 19 17 17 17 17 17 17 19 18 18 19 17 Client error reporting errorIds 121 Conference announcement service errorIds 118 Conference auto attendant errorIds 115 Conferencing errorIds 44 129 D Data model - abstract client 17 Diagnostic client codes 162 162 162 183 162 163 163 184 176 181 183 182 187 187 187 187 188 188 196 192 195 196 196 Diagnostics header errors 26 100 79 82 120 121 118 115 44 99 77 96 109 58 83 75 ms-diagnostic errors ( 26, 122) 26 32 97 28 102 97 94 91 90 93 110 122 158 145 149 129 157 144 156
157 122 122 135 149 144 123 156 122 158 157 155 154 153 155 12 12 14 E display and logic 187 display and logic codes 162 Error handling logic 162 187 Error reporting 17 17 17 17 17 19 18 18 19 17 Examples 20 F 10 G Generic error message strings 183 7 Group chat server errorIds 99 157 H Handled error display 162 187 triggered events client 17 17 I IM conferencing errorIds 77 144 23 23 10 Initialization client 17 Intelligent IM filter errorIds 96 156 cluster routing errorIds 109 7 L Local events client 19 Lync front end server errorIds 58 Lync mediation server errorIds 83 Lync server API and applications errorIds 75 M Message processing client 18 12 15 12 12 Metrics errorIds 157 Modes 163 188 ms-diagnostic errors 163 188 ms-diagnostic errors not handled 184 196 ms-diagnostic errorIds 26 ms-diagnostic errorsIds 122 12 14 N 9 O OCS front end server errorIds