3 Policy forms wider part of culture asking for positive and negative feedback. Outcomes and lessons are fed back into practice for improvement. 5.3 The Organisation has a named senior officer who is trained and responsible to handle allegations and complaints and ensuring the organisation follows these procedures effectively Named senior manager and officer in place Policy and procedures in place Record of senior manager undergoing training in line with the SSCB training. Evidence of implementation of policy and procedure (e.g. minutes, record of policy reviews and communications). Record of outcomes. QA reviews which monitor effectiveness of policies and processes. 0 No evidence submitted / no named senior manager or officer in place 1 Evidence of a named senior manager and officer in place. Senior manager has undertaken training Basic adherence to allegation and complaint procedures with evidence of activation and monitoring of effectiveness of process. 2 Evidence of a named senior manager and officer in place Policy and procedures in place Senior manager has undertaken training and there is evidence that this has been put in to practice Audit programme of complaint and allegation process in which the effectiveness is monitored. 3 Evidence of a named senior manager and officer in place Policy and procedures in place Policy and procedures reviewed regularly Staff briefed about the policy and procedure. Senior manager has undertaken training and there is evidence that this has been put in to practice Externally assessed audit programme in which the organisation ensures all parties to allegations are treated fairly and in line with policy and procedure. 5.4 All complaints and allegations of abuse are recorded, monitored and available for internal and external audit. Evidence of implementation of policy and procedure (e.g. minutes, record of policy reviews and communications). Registers of outcomes. 0 No evidence submitted / No or poor complaint policy/ procedure in place. 1 Basic adherence to allegation and complaint procedures with evidence of activation and monitoring of effectiveness of process. 2 Audit programme of complaint and allegation process in which the effectiveness is monitored.
3 Evidence that assessments undertaken illustrate that staff understand the value of equality and diversity. Evidence that this is monitored and reviewed by audits. Programmed involvement, planned and co-ordinated. Each child contact provides and evidences an opportunity for the child to be listened and responded to. Regular forums, opportunities for individual and population feedback 7.5 As a minimum the organisation evaluates outcomes from the perspective of the child or young person. From referral/ initiation of a service to closure activities and outcomes are evaluated from the perspective of the parents and children. Policy and procedures Pro-formas with outcome recording 0 No evidence submitted No evaluation undertaken. CandYP are not identified in evaluation processes as a separate client or potential contact group. 1 Basic or inconsistent evidence of child’s perspective in outcome evaluation 2 Policies ensure that outcomes are evaluated from the perspective of children and young people, in line with the organisation’s legislative requirements. 3 Children and people’s perspectives are evidenced throughout the organisation. Outcome targets are developed, written and evaluated with the from Children and young people’s Child Exploitation, missing and hidden crimes Standard Examples of Evidence Score Descriptors 8.1 Policies, procedures and guidance are in place for safeguarding and Staff are aware of and using the DfE guidance on Safeguarding Children and Young People from Child Exploitation, Missing and Hidden Crime 0 No evidence submitted / No policy/prodedure in place 1 Basic local procedures are in place and guidance made accessible to some practitioners but no evidence of its use and impact