Cluster 1 – Local government induction Candidate’s name Units of competency LGACORE102B Follow defined OHS policies and procedures LGACORE103B Provide service to local government customers Units of competency LGACORE105B Work with others in local government LGACORE104B Work effectively in local government Additional notes from conversation Assessor’s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor’s name Date
Cluster 2 – Candidate’s name of competency LGAGOVA409A Maintain property rates and records LGAGOVA411A Prepare accounts for rates LGAGOVA505B Prepare rate notice forms Units of competency LGAGOVA405A Implement debt recovery procedures BSBRKG402B Provide information from and about records LGAGOVA402A Allocate property address Additional notes from conversation Assessor’s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor’s name Date
Once you have completed the self-evaluation and made the decision that you would like to continue with the RPL process, make an appointment for an interview and enrol for RPL. Note: It is possible to gain RPL for an entire qualification. Step 2 – Enrolment and interview with the Assessor An interview with an Assessor who understands your industry will be organised for you. They will review – usually with you – the information and supporting documentation you have provided and match up your skills to the units/subjects in the qualification. During your RPL interview, your Assessor will discuss with you your self-evaluation and any evidence you have provided. It is at this that you will be able to identify any previous work experience and discuss this with your Assessor. During this conversation, you will be required to answer questions relating to your work experience. This questioning forms part of the assessment, as it will identify your current knowledge and skills regarding the area of industry in which you are applying for recognition. If you are currently enrolled in a training course relating to this qualification, it is important that you let your Trainer know that you intend to for RPL, then nominate the units you have selected for RPL so that the required documentation can be processed and your application can go ahead. It is at this that a decision will be made whether you are able to proceed to the next step or whether you need to undergo gap training. Step 3 – Practical demonstration of your skills Your Assessor will organise with you and your employer to conduct a practical skills test at your workplace (if appropriate) or suitable location. This is your opportunity to demonstrate your level of competence on a practical level. The assessment will focus on the skills required in the work activities which relate to the qualification in which you are applying for recognition. Your Assessor will identify the skills they want you to demonstrate by asking you to complete certain tasks. Step 4 – Provision of further supporting evidence Your Assessor will need to confirm your previous work experience with someone (such as your supervisor or employer) who can for your skills over a period of time. They will contact the referees you have provided as part of the candidate information.
Unit Code Unit Title Questions Practical Third Party Report evidence Common units LGACORE102B Follow defined OHS policies and procedures Yes No LGACORE104B Work effectively in local government Yes No LGACORE105B Work with others in local government Yes No LGACOMP026A Provide team leadership Yes No Specialist units LGAGOVA409A Maintain property rates and records Yes No LGAGOVA411A Prepare accounts for rates Yes No LGAGOVA505B Prepare rate notice forms Yes No LGAGOVA405A Implement debt recovery procedures Yes No LGAGOVA402A Allocate property address Yes No Elective BSBRKG402B Provide information from and about records Yes No BSBWRT401A Write complex documents Yes No LGACORE103B Provide service to local government customers Yes No Assessor’s signature Assessor’s name Date
Element 3 – Communicate effectively with the public linguistic background of the individual group and in accordance with council policy. 3.2 Relevant council policies, procedures, works and restrictions are clarified to the public in a comprehensive and courteous manner. Q36 Task 3 3.3 Information provided to the public is accurate and timely. Q49 Task 3 3.4 A positive image of council is presented and maintained in all dealings with the public. Q3 Task 3 3.5 Opportunities for customer feedback are provided. Q46, 50, 51 Task 3 Element 4 – Manage difficult customer situations 4.1 Council procedures are followed when dealing with difficult customers. Q52, 53 Task 3 4.2 In the of a complaint, corrective action is taken where possible or a resolution process is mutually agreed Q46 Task 3 4.3 Customer feedback is reviewed in consultation with work group and changes or improvements considered. Q50, 51 Task 3 4.4 A calm and conciliatory approach to difficult customer situations is demonstrated with a focus on constructive problem solving. Q52, 53 Task 3
5.3 Environmental risks and incidents are dealt with, recorded and/or reported according to council workplace procedures. Q57 Task 3 5.4 Contribution to review of environmental procedures is made within limits of responsibility. Q57 Task 3 Element 6 – Contribute to change process 6.1 Implications of external change on the council are identified. Q9 Task 3 6.2 Implications of change in the workplace on own job are identified. Q59 Task 3 6.3 Agreed changes to improve work outcomes are upon. Q59 Task 3 6.4 Appropriate avenues are accessed to provide suggestions for improvements. Q60 Tasks 2, 3 6.5 Suggestions for improving the work are contributed to in a constructive way. Q60 Tasks 2, 3 Critical aspects of evidence understand the implications of working in the context of local government Q1, 2, 3 Tasks 2, 3 understand duty of care requirements Q43 Task 3 contribute positively to quality improvement and workplace change Q42 Task 3 work with procedures and policies Q3, 16 Tasks 2, 3 manage own work effectively Q31, 32, 33 Tasks 1, 3
Cluster 1 – Local Government Induction of competency LGACORE102B Follow defined OHS policies and procedures LGACORE103B Provide service to local government customers of competency LGACORE104B Work effectively in local government LGACORE105B Work with others in local government Element Performance Criteria Interview Topic Practical Tasks Supplementary Evidence LGACORE105B Work with others in local government Element 1 – Develop effective workplace relationships 1.1 Responsibilities and duties are undertaken in a positive manner to promote cooperative and effective relationships within the work team. Q34, 35, 37, 39, 40, 41, 42 Task 3 1.2 Communication with others is conducted in a positive manner and in accordance with council’s Q36, 37, 38, 39 Task 3 1.3 Communication with others is appropriate given the purpose, situation and relationship with receiver. Q39 Task 3 1.4 Conflicts are recognised and resolved, where possible, through personal communication and/or are referred to a more senior officer for resolution. Q34, 42 Task 3 Element 2 – Contribute to effective work group activities 2.1 Commitments to undertake work or assist colleagues are fulfilled. Q40, 41 Tasks 1, 3 2.2 Information relevant to work is shared with colleagues to ensure designated work are achieved. Q40, 41 Tasks 2, 3 2.3 Knowledge and skills are shared with colleagues using mentoring and coaching techniques. Q40, 41 Tasks 2, 3 2.4 Strategies and opportunities for improvement of the work group are identified and planned in liaison with the work group. Q42 Task 3 2.5 Practical suggestions and contributions are made to the team to assist in resolving work-related problems or contingencies. Q42 Task 3 3.1 The principles of equal employment opportunity are observed and implemented. Q25, 26, 27, 28, 29 Task 3
Element 3 – Contribute to a productive work environment 3.2 Work is consistent with workplace standards relating to anti-discrimination, workplace harassment and democratic decision making. Q28, 29 Task 3 3.3 Own work is monitored and adjusted according to feedback obtained through supervision and comparison with established team and organisational standards. Q33 Tasks 1, 3 3.4 Initiative and proactive thinking are demonstrated to solve problems and generate improved work practices and productivity. Q42 Task 3 3.5 Training and advancement of skills and knowledge are undertaken as necessary in order to improve contribution to the work environment. Q58 Task 3 Critical aspects of evidence identify and use appropriate communication when working with colleagues Q36, 39 Tasks 2, 3 apply equal employment opportunity and guidelines to work Q28, 29 Task 3 fulfil work commitments appropriately and on time Q30, 31, 32 Tasks 1, 3 organise and complete own work activities Q40, 41 Tasks 1, 3 share relevant work information Tasks 2, 3 Required knowledge council structure and functions Q1, 2, 3 Task 2 own role in relation to whole of council Q3 Tasks 2, 3
Element 3 – Issue supplementary levies 3.2. Supplementary levies are scheduled to maximise cost effectiveness of and collection. Q10 Tasks 4, 5 Element 4 – Recommend Improvements to systems 4.1 Suggestions for improvements to system are discussed with appropriate information technology or supervisory personnel. Q11 Tasks 4, 5 Critical aspects of evidence predetermined income is correctly apportioned and accounted for Q4 4, 5 appropriate checks of rate notices during printing are conducted Q4 general ledger is reconciled Q13 cost effective send out of supplementary notices is undertaken Q10 percentage collections are received Q2 Required knowledge statutory requirements relating to issue of rate notices Q6, 8, 9, 12, 14 Tasks 4, 5 council policy in regard to design and of rate notices Q10, 7, 12 council policies relating to remissions, concessions and entitlements Q2, 12 basic accounting principles including reconciliation of ledger Q5, 4
Cluster 2 – Rates Units of competency LGAGOVA409A Maintain property rates and records LGAGOVA411A Prepare accounts for rates LGAGOVA405A Implement debt recovery procedures Units of competency LGAGOVA505B Prepare rate notice forms BSBRKG402B Provide information from and about records LGAGOVA402A Allocate Property Address Element Performance Criteria Interview Topic Practical Supplementary Evidence BSBRKG402B Provide information from and records Element 1 – Identify and gather records required 1.1 Identify specific information or search criteria required by user. Q1, 23 Task 5 1.2 Identify range of records likely to contain information required and ascertain their availability using appropriate finding aids and records systems. Q1, 23 Task 5 1.3 Obtain of records likely to contain information required by user, and analyse content. Q1, 23 Task 5 1.4 Track records to record any change in location and use, in accordance with business or records system rules and organisational procedures. Q1, 23 Task 5 1.5 Explain to user any obstacles to obtaining specific records within specified time and agree on a timeframe for provision of records. Q1, 23 Task 5 Element 2 – Interpret and administer access rules and procedures 2.1. Identify person requesting record/s and confirm access category, in accordance with organisational procedures. Q7, 23 Task 5 2.2 Apply access restriction rules and guidelines to record/s requested to match access category of requester. Q7, 23 Task 5 2.3 Inform requester of their rights to review the decision where access restriction rules and guidelines prevent access. Q7, 23 Task 5
Evidence Matrix The evidence matrix below identifies how each of the questions in the Interview Question Bank (Section 3) and the Practical Tasks (Section 4) demonstrate competence against the elements, performance criteria and critical aspects of evidence, underpinning skills and knowledge. Cluster 3 – Leadership and written communication Units of competency LGACOMP026A Provide team leadership BSBWRT401A Write complex documents Element Performance Criteria Interview Topic Practical Tasks Supplementary Evidence LGACOMP026A Provide team leadership Element 1 – Plan and allocate team roles and responsibilities 1.1 Goals and strategies for team are discussed and agreed upon in accordance with the organisation's goals, plans and objectives and relevant legislation. Q2, 8, 10 Task 7 1.2 Standards of performance required by team and individuals are established based on organisational needs. Q2 Task 7 1.3 Work requirements and performance expectations are identified and clearly presented to team members. Q4 Task 7 1.4 Duties, rosters and/or responsibilities are allocated in accordance with organisational requirements. Q4 Task 7 1.5 Conflict is resolved by negotiation. Q4 Task 7 Element 2 – Monitor and maintain team performance 2.1 Work outputs are monitored against agreed work requirements and performance expectations. Q3 Task 7 2.2 Alternative strategies to achieve team tasks are identified. Q11 Task 7 2.3 Team members are provided with feedback, positive support and advice on strategies to overcome any deficiencies. Q4, 13 Task 7