well known of the provided services measures standards Organization perform quality assessment continuously and regulatory. 76 13 11 Employees obtained monthly incentive in regards to quality measurement against their performing the measurement process. 78 12 10 Organization assess the service according to the placed standards 78 7 15 Organization set stationary systems to control the quality of the provided service 78 12 10 Organization aware of physical environment as light, décor and art sides permanently and continuously 76 16 8 Service been provided through stationary procedures and identified systems. 65 3 32 There was complaints and suggestions box that the service 58 24 18
beneficially may use. The organization benefiting from complaints and suggestions in developing the quality of the provided service. 54 13 33 Service been priced differently according to the seasons and the extent of demands of buying the service. 51 12 37 Organization use additional manpower at the time of heavy demand for service. 55 33 12 Organization uses the advance booking for obtaining the service. 90 10 0 Organization uses client's self-service system to help obtaining the service. 80 8 12 Organization announce monthly and regulatory about its services through variable Media. 69 20 11 Organization aware about the continued improvement procedures for service quality. 87 5 8
Organization placing policies, strategies, and clear procedures to improve service quality. 100 0 0 All employees are well known about these policies, strategies, and procedures. 71 13 16 Improvement procedures including all organization sections as it considered as a participant in producing and providing the service. 78 17 5 Organization placed the Improvement procedures throughout the evaluation results. 83 7 10 Upon designing the Improvement procedures, organization considering the competition. 53 17 30 Client easily obtains the provided service. 75 19 6 Client satisfied with the level of the quality of the provided service. 87 7 6 Client satisfaction appears through the permanent and repeated 50 21 29
employees whom deal directly with clients. Organization aware of physical environment as light, décor and art sides permanently and continuously 4.33 0.75 72.20 0.000 Service been provided through stationary procedures and identified systems. 3.32 0.89 55.10 0.000 Ref.: Field Study Data. Indicates from the above table, that all arithmetic means are larger than hypothesis mean (3) is which indicates to their acceptance to these phrases. Standard deviation to these phrases is about (0.75 – 0.99) which indicates to homogeneity of the phrases. The probabilistic values for all phrases are less than the morale level (0.05) which indicates to the of differences with statistical significant. And this is proving the 1st hypothesis. 2nd Hypothesis: Prototypical of the steps and procedures of service providing in the organization, influencing on service quality control. Table (5) Arithmetic mean, standard deviation, the chi-square and probabilistic values Phrase Arithmetic mean standard deviation probabilistic values Organization placing policies, strategies, and clear procedures to improve service quality. 2.90 1.20 40.10 0.000 All employees are well known about these policies, strategies, and procedures. 3.20 0.87 47.13 0.000 Organization use additional manpower at the time of heavy demand for service. 3.67 0.88 60.15 0.000 Organization uses the advance booking for obtaining the service. 3.88 0.92 43.90 0.000
participant in producing and providing the service. Organization placed the Improvement procedures throughout the evaluation results. 4.12 0.65 68.33 0.000 Ref.: Study Data. The above table indicates that most of arithmetic means are larger than hypothesis mean (3) which indicates acceptance to these phrases. Standard deviation to these phrases is about (0.65 – 1.20) which indicates to the phrases homogeneity. The probabilistic values for all phrases are less than the morale level (0.05) which indicates to the of differences with statistical significant. This proving the hypothesis validity. 4th Hypothesis: Pricing services differently, increasing the demand on buying service, hence facilitating the process of assessment. Table (7) Arithmetic mean, standard deviation, the chi-square and probabilistic values Phrase Arithmetic mean standard deviation probabilistic values Upon designing the Improvement procedures, organization considering the competition. 3.90 0.92 25.20 0.000 Client easily obtains the provided service. 2.78 0.67 37.40 0.000 Client satisfied with the of the quality of the provided service. 3.78 0.85 40.23 0.000 Client satisfaction appears through the permanent and repeated frequency to obtain the service. 4.60 0.78 67.10 0.000 Service been priced differently according to the seasons and the extent of demands of 4.78 1.04 88.23 0.000