How to Use This Document This is a reference document, so it’s not necessary to read it entirely. As described below, it’s constructed so that you can navigate quickly to the relevant content. Navigating the Document The document is organized by the top-level MOF components. The major sections are described in the following table. Navigating MOF Plan Phase Deliver Phase Operate Phase Manage Pages 5–8 Pages 9–21 Pages 22–31 Pages 32–41 Pages 42-52 Covers everything you need to know about MOF in order to obtain the most value from this paper. Covers activities related to IT strategy, standards, policies, and finances. Covers activities related to envisioning, planning, building, testing, and deploying IT service solutions. Covers activities related to operating, monitoring, supporting, and addressing issues with IT services. Covers activities related to managing governance, risk, compliance, changes, configurations, and organizations. Navigating SMFs The SMF page summarizes the goal, activities, desired outcomes, and health indicators of each SMF. pages help you understand why the SMF is important, the major work involved, the results it aims to achieve, and ways in which that achievement is measured. Each MOF SMF features four types of content: Outcomes and health indicators. Lists outcomes expected by customers and the provider and the health indicators that demonstrate whether the outcomes have been achieved. Essential actions. Outlines the fundamental tasks necessary to achieving desired outcomes. Helpful products. Lists the Microsoft products you can use to achieve MOF outcomes with greater speed, ease, and consistency. Platform-specific resources. Lists native functionality and related guidance that also help you achieve MOF outcomes. Products and platform resources are indicated by these icons: An article or document A tool or utility A webcast or video A blog entry or commentary Considerations This paper was developed to fit a specific purpose and as such, it’s worth noting a few important considerations:
customer needs. the functional specification. and specifications. project team to the Operations and Support What it delivers Vision document Project plan document Developed solution Tested, stable solution Operational service Operate Phase SMFs The Operate phase ensures that deployed IT services are operated, monitored, and supported in line with SLA targets. SMF Operations Service Monitoring and Control Customer Service Problem Management What it does Defines, documents, and executes the work necessary to efficiently and successfully operate IT services. Observes IT service health and initiates remedial actions to minimize the impact of service incidents and system events. Provides with a positive experience and addresses complaints or issues. Determines the root causes of problems and predicts future problems. What it delivers Operations Guide IT health data Effective user service Effective problem resolution Manage Layer The Manage Layer promotes consistency and accountability in planning and delivering IT services and provides the basis for developing and operating a resilient IT environment. SMF Governance, Risk, and Compliance Change and Configuration Team What it does Supports, sustains, and the organization while managing risks and constraints. Ensures changes are minimized and planned IT services are robust. Organizes agile, flexible, and scalable teams doing required work. What it delivers IT objectives achieved; change and risk managed and documented. Known configurations and predictable adaptations. Clear accountabilities, roles, and work assignments. Management Review Snapshots These snapshots outline the focus of the management reviews associated with each phase and layer. Plan Phase Review Service Alignment Portfolio
This Identifying and resolving bugs the solution stabilizes and a release candidate is identified Testing the release candidate and refining training, deployment, operations, and monitoring plans Conducting user acceptance testing to ensure the solution satisfies user requirements Piloting the solution and collecting user feedback Gaining stakeholder agreement and signoff on the readiness of the release Release solutions with predictable results This means: Deploying the solution’s core components to production in a controlled manner Monitoring and stabilizing the solution immediately after deployment Transferring solution ownership from the project team to the ongoing support and operations Gaining stakeholder agreement and signoff that deployment is complete Platform-specific resources that help You can… For… Using this resource… Define accurate specifications, scope, and risks. Develop clear and comprehensive project plans. defect-free solutions. Prepare solutions for successful release. Release solutions with predictable results. The Infrastructure Planning and Design series you clarify and streamline your Windows Server 2008 infrastructure design with topology and scenario-based guidance on critical architectural decisions to be addressed, available options, and design validation. Define accurate specifications, and risks. Develop and comprehensive project plans. Build defect-free solutions. Prepare solutions for successful release. Release solutions with predictable results. The Microsoft Deployment Toolkit provides a common console with comprehensive guidance, and job aids to efficiently manage large-scale automated deployments of Windows 7 and Windows Server 2008 R2.
Define accurate specifications, scope, and risks. Develop clear and comprehensive project plans. Build defect-free solutions. Prepare solutions for successful release. Release solutions with predictable results. The Infrastructure Planning and Design SQL Server 2008 addresses fundamental tasks to identify required SQL Server roles, determine infrastructure components, server placement, and the necessary fault-tolerance configuration as well as to optimize management. Define accurate specifications, scope, and risks. Develop clear and comprehensive project plans. Build defect-free solutions. Prepare solutions for successful release. Release solutions with predictable results. The SQL Server 2008 R2 Installation series covers planning, installation, and configuration including considerations for installing the SQL Server Database Engine, Analysis Services, PowerPivot for SharePoint, Reporting Services, Integration Services, Server Replication, and Server Management. Define accurate specifications, scope, and risks. Develop clear and comprehensive project plans. Build defect-free solutions. Prepare solutions for successful release. Release solutions with predictable results. The Deployment for SharePoint 2010 series includes information deployment scenarios, installation instructions for new installation and upgrades, and configuration steps.
Identify and mitigate risks. Monitor and improve compliance. Auditing and Reporting Regulatory Compliance using MOM and ECC ECAR examines how organizations can audit and report IT security–related events when complying to regulations like Sarbanes-Oxley (SOX), FISMA, HIPAA, and GLBA with tools like Microsoft Operations Manager (MOM) and SQL Server Reporting Services combined with third-party applications like Enterprise Certified Corporation’s Enterprise Compliance Auditing and Reporting (ECC ECAR). Identify and mitigate risks. Monitor and improve compliance. System Center Service Manager 2010 ensure compliance and lower the risk of configuration errors through functionality for detecting and fully remediating non-compliant configurations. Identify and mitigate risks. System Center Configuration Manager 2007 Vulnerability Assessment Configuration Pack helps track common software misconfigurations that might make client computers more vulnerable to attack. Identify and mitigate risks. Monitor and improve compliance. Compliance and Risk Process Management Pack and IT Compliance Library provide guidance on using Service Manager for GRC compliance. Improve service governance. The TFS Scorecard offers insight into a specific TFS environment and specific Team System adaptation including trends, activities, source control, work item tracking, and the overall adaptation. Platform-specific resources that help You can… For… With this resource…