undertake other duties commensurate with the nature, level of responsibility and grading of this post, as required. Special Conditions: Regular travel Essential Car User On Call Security level: Management Vetting PERSONAL QUALITIES LEVEL: SENIOR MANAGER Serving the Public Promotes a real belief in public service, focusing on what matters to the public and will best their interests. Ensures that all staff understand the expectations, changing needs and concerns of different communities, and strive to address them. Builds public confidence by actively engaging with different communities, agencies and strategic local stakeholders, developing partnerships and ensuring people can engage with the police at all levels. Understands partners' perspectives and priorities, and works co-operatively with them to deliver the best possible overall service to the public. Leading Change Establishes a clear future picture and direction for the operational unit, focused on delivering the force vision and strategy. Identifies and implements change needed to meet force objectives, thinking beyond the constraints of current ways of working, and is prepared to make radical change when required. Thinks in the long-term, identifying better ways to deliver value for money services that meet both local and force needs. Encourages creativity and innovation within the Operating Unit. Leading People Inspires people to meet challenging organisational goals, creating and maintaining the momentum for change. Gives direction and states expectations clearly. Talks positively about policing and what it can achieve, building pride and self-esteem. Creates enthusiasm and commitment by rewarding good performance, and giving genuine recognition and praise. Promotes learning and development, giving honest and constructive feedback to help people understand their strengths and weaknesses, and invests time in coaching and mentoring staff. Managing Performance Creates a clear plan to deliver operational unit performance in line with force strategy and objectives. Agrees demanding but achievable objectives and priorities for the operational unit, and assigns resources to deliver them as effectively as possible. Identifies opportunities to reduce costs and ensure maximum value for money is achieved. Highlights good practice and uses it to address underperformance. Delegates responsibilities appropriately and
Strong technical knowledge and exposure to a wide range of technology platforms and solutions. Knowledge and understanding of Industry Best Practice and relevant Guidelines. Experience: Successful management of large scale ICT programmes and projects including responsibility for budgets circa £5M. Substantial experience of successfully enabling organisational change through development and delivery of ICT strategy and associated solutions. Proven experience of effective collaboration across a number of teams to deliver objectives and plans within agreed timescales, demonstrating effective leadership skills and the ability to quickly gain credibility within a large organisation. Experience of target setting, both internally and externally and evaluation for performance improvement. A track record of developing strong working relationships with a wide number of stakeholders, internal and external. Demonstrate a commitment to continuous professional development. Demonstrate a commitment to continuous process improvements. Key Skills: Proven analytical skills take into account interdependencies and demonstrate the ability to balance potential risks posed to an organisation in terms of ICT infrastructure and operational effectiveness. High level of Customer/User engagement. Excellent and effective interpersonal skills High level of communication and influencing skills. Have exceptional skills built on a combination of great listening, empathy, insight and intellect. Commercially astute, perpetually focussed on the ‘service vs cost’ balance Author: Wayne Parkes Date: 19th June 2017