Additionally the post holder will be required to: Fulfil the employees’ duties described in the University’s health and safety policies and co-operate with the health and safety arrangements in place within the department. May be required to undertake specific health and safety roles on request e.g. Display screen equipment assessor, departmental safety officer, fire warden Show a commitment to diversity, equal opportunities and anti-discriminatory practices This includes undertaking mandatory equality and diversity training Comply with University regulations, policies and procedures COMPETENCY SPECIFICATION To fulfil your role, you will need certain knowledge, skills and competencies. The following competency specification provides a framework within which your performance will be assessed. The interview assessment may include, for example, testing on IT skills. The Competencies set out below are essential and are core requirements needed to perform the role and any candidate who fails the requirement will not be taken forward for further assessment or to interview. Competency Identified by Knowledge and Experience Has knowledge and experience of working in an office environment covering a range of administrative tasks in a higher education environment Application/Interview Can use a broad range of products from the Microsoft Office suite and have the ability to learn new systems and software Must be at Intermediate level or above in the use of Microsoft Excel or be prepared to commit to development to achieve this skill level An understanding of quality management systems and how they contribute to continuous improvement Application/Interview Application/Interview Application/Interview Has a good general education showing clear evidence of literacy and numeracy. For example, GCSE Maths and English A-C Application/Interview Communication (Oral) Can demonstrate the ability to exchange information promptly and in a courteous and effective manner to students, colleagues, line managers and external contacts. Application/Interview Communication (Written) Can demonstrate the ability to provide information in a suitable format so that the others’ needs are met and adjusts the level of content to help others understand. Application/Test Teamwork and Motivation Can demonstrate the ability to work effectively as part of a team. Is willing to provide cover for colleagues and acts in a supportive manner. Application/Interview Liaison and Networking Can demonstrate the ability to work with others outside the immediate area to ensure that accurate information is passed on Application/Interview
promptly to the most appropriate people to improve working practices. Service Delivery Has knowledge and understanding of services available to users of this and related areas of work and ensures that the experience of each customer is positive and satisfactory. Application/Interview Planning and Organisation Can demonstrate the ability to create realistic plans to achieve own deadlines and objectives. Monitors progress of self and/or others and can prioritise tasks/activities effectively. Suggests ways of improving working practices and use of resources. Application/Interview Initiative and Problem Solving Can demonstrate the ability to solve standard, predictable problems in accordance with procedures and precedent. Application/Interview