2. Delivery 2.1 Learner support Criteria Possible sources of evidence Evidence 2.1.1 Information, advice and guidance about qualification procedures and practices are provided to learners and potential learners. Unique Learner Number: Mandatory for funded programmes Unless the learner chooses not to have one, the Centre has in place arrangements to provide the learner with a ULN Learner guidance and induction materials are developed related to WAMITAB provision. Details of support services available. Appeals policy in place. Complaints procedure in place Arrangements to provide ULN for Learners. 2.1.2 Learner’s development needs will be matched against the requirements of the qualification and an agreed individual learning plan will be established. Learner initial assessment procedures. Learner learning plans. Learner contracts. Systems in place to recognise prior learning 2.1.3 Learners will have regular opportunities to review their progress and goals and to revise their learning plan accordingly. Learner learning plan frequency of review meetings; examples of revisions to learning plans. Employer/Centre contracts/agreements 2.1.4 Particular assessment requirements and needs of learners are identified and met where possible. Materials/equipment/ facilities to support learners with particular requirements and 2.1.5 There is an established appeals procedure, which is documented and made available to all learners. Documented appeals procedure, including details of grounds for appeal and timescales. Overall Risk Assessment Grade for this Section
3. Monitoring and review 3.1 Records Criteria Possible sources of evidence Observed Evidence 3.1.1 Details of how learner achievements will be processed to ensure they are accurate and kept up to date, and securely stored in accordance with WAMITAB requirements, and available for External Quality Assurance and auditing. Learner registration details. Learner records. Data storage Planned Security and access arrangements. 3.1.3 Information supplied to WAMITAB for the purposes of registrations is complete and accurate. Records held to ensure compliance with WAMITAB’s requirements. 3.1.5 Information and recording systems enable learners’ achievements to be monitored and reviewed in relation to the Centre’s Equality and Diversity policy Achievement records in relation to the access and fair assessment policy. Plan for gathering statistical information on achievement and certification and analysed in relation to the Centre’s Equality and Diversity policy. Overall Risk Assessment Grade for this Section
3.2 Review Criteria Possible sources of evidence Observed Evidence 3.2.1 Actions identified by External Quality Assurer as part of the Centre approval visit and routine visit will be disseminated to appropriate staff and actions met in the time frames stated. Proposed plans for disseminating the feedback from external quality assurance actions, commendations /requirements. 3.2.3 Learner, employer and feedback will be used to evaluate the quality and effectiveness of qualification provision against the Centre's stated aims and policies, leading to continuous improvement. Evaluation currently used Users’ charter or customer service statements. 3.2.4 Plan for the Centre's achievements are monitored and reviewed and used to inform future Centre developmental activity. Existing Internal arrangements. Overall Risk Assessment Grade for this Section