Measures/NSI on unit and Enterprise level MJR: Patient Centeredness (Service) Essential Function: 4 Consistently exceeds 3 Occasionally exceeds 2 Meets expectations 1 Does not meet expectations Service: Rounds on outcomes on patient according to organizational standard. Encourages colleagues to complete hourly rounding based on organizational standard and holds the NCT accountable to complete the task Role Models the importance of hourly rounding based on organizational standard. Delegating to the NCTs to perform hourly rounding. Performs hourly rounding for colleagues when unable to do so (ex: code, decline, etc) Performs hourly rounding based on organizational standards Not performing hourly rounding based on the organizational standard guidelines Service: Models behavioral expectations and demonstrate service excellence to all customers Promotes/Encourages positive and professional behavior from team members-Clinical Leaders on the unit always goes over and beyond. Engaged in service initiates for the unit. Role models positive and professional behavior. Consistent positive feedback from patients/families/colleagues based on the unit-specific recognition process. Models Behaviors and expectations and demonstrate service to all. customers. Demonstrates positive and professional behavior, prompt and flexible service. No patient/family/peer complaints. Attitude is supportive of positive unit morale, follow dress code and usage of computer/cell phone appropriately to demonstrate respect and professionalism. Uses negative tone and facial expression. Substantiated patient/family/peer complaint and/or manager observation to behavior. Service: Establishes a Nurse/Patient therapeutic relationship considering the special needs of the family and demonstrates foundations of Consistently accommodating special needs of patients/families. Finds ways to better meet special needs of patients and customers. Anticipating the special needs and/or circumstances of patients and families before they are to occur. Involves appropriate people before to prevent problems. builds a therapeutic relationship with patient/family by listening and observing carefully and using communication techniques that promote better communication in Not communicating appropriately and/or thoroughly with patient/family to identify the patient’s needs and special needs not being addressed
service excellence and Behavioral Expectations order to understand the needs and feelings of the patient. The nurse acknowledges the patient concerns and feelings, MJR: Teamwork Essential Function 4 Consistently exceeds 3 Occasionally exceeds 2 Meets expectations 1 Does not meet expectations Teamwork Exhibits personal engagement in patient and employee satisfaction initiatives Plans/organizes activities for employee/patient satisfaction Actively participates in planned initiatives to enhance employee/patient satisfaction Met, attitude is supportive of unit/enterprise initiatives Not met, has not shown any personal engagement in employee/patient satisfaction initiatives Teamwork Exhibits teamwork by assisting fellow employees and working well with other departments and disciplines Consistently communicates with PCM via written documentation of team member performance, participates in collaborative practice activities Occasionally collaborates with fellow staff, departments and disciplines independently to optimize patient outcomes Met, participates as a team player, uses SBAR for all patient handoffs Not met, has not exhibited teamwork in assisting Teamwork Fosters and models interdisciplinary team collaboration to achieve desired clinical outcomes and improve culture Consistently uses communication with other disciplines to assure patient/family needs are met, plans/organizes team building activities Occasionally uses communication with other disciplines to assure patient/family needs are met Met, notifies health care team of clinical concerns in a timely manner and documents interaction, participates in rounding with the health care team Not met, has not shown collaboration in an inter disciplinary team setting Teamwork Initiate conflict resolution with team members demonstrates behaviors toward resolving conflict with all customers Assist/coaches appropriate conflict management skills, role models conflict resolution skills to colleagues Resolves conflict on own without assistance of management, coming to a mutual agreement amongst all parties Met, initiates conflict resolution by consulting with management to seek immediate resolution Not met, has not demonstrated behaviors to resolve conflict with others
MJR: Efficiency Essential Function: 4 Consistently exceeds 3 Occasionally exceeds 2 Meets expectations 1 Does not expectations Efficiency: Improves own work flow based on standard work Actively engaged in participating & teaching about new initiatives & products. (super-user & validators) Role models follow guidelines. (foley cath bundles; central line bundles; falls; CAUTI; CLABSI) Goes above & beyond Improves own work flow based on standard work Follows all guidelines.(foley cath bundles; central line bundles; falls; CAUTI; CLABSI; bedside shift report) Does not incorporate changes into their workflow. Resistant to change. Efficiency: Work is completed within scheduled hours Serves as a unit resource assisting co-workers in completing their work timely & answers questions per protocol. Uses extra time to assist to get caught up & leave on-time. Work is completed within scheduled hours Consistently works past scheduled time to leave. Efficiency: Resources as used appropriately i.e. supplies, equipment, and Self-directed & takes ownership of issues on unit. (places work orders on broken equipment; tags broken equipment or computers & staffing resources). Role models managing staffing & HPPDE. (Evaluates staffing needs per shift & f/u with MGR/HOA/DCN). Uses resources appropriately (follows the UHS equipment process, does not misuse resources such as cell phones, personal calls, and internet) Does not use resources appropriately (inappropriate cell phone use, inappropriate internet use, does not follow the UHS equipment process, etc.) Efficiency: Reports to work on time and as scheduled Works extra shifts throughout the year. (consistently adjusts & is flexible with schedule to accommodate the unit). Sometimes works an extra shift or adjusts schedule to accommodate unit. Works shifts as scheduled per FTE. Probation &/or suspension in the corrective action process. (for absences, tardies, no pays, and no clocks according to attendance policy) More than 1 written warning, probation, &/or suspension.
MJR: Professional Development Essential Function: 4 Consistently exceeds 3 Occasionally exceeds 2 Meets expectations 1 Does not expectations Professional Development and Competency: Successfully completes all annual and biannual competencies within policy deadlines. Maintains appropriate licensure and certification as required by position and according to policy. Attends all unit specific meetings; mandatory education sessions; council &/or committee requirements per policy. Nationally recognized certification or Gold/Platinum NPA Advances on the NPA Ladder &/or maintains NPA status. (Bronze/Silver) Completes required competencies by deadline and/or according to policy. (WBTs) Attends all unit specific meetings; mandatory educational sessions; & committee requirements per policy. Maintains mandatory license & certifications required for your specific position: (BLS; ACLS; CPI;PALS; Employee Health Screenings). Competencies not completed on time and/or according policy. Does not attend unit specific meetings; educational/informational sessions; or committee requirements per policy. Does not maintain appropriate licensure &/or certifications required by position. 04/27/15 Final PE Taskforce