SECTION 1 WAREHOUSING SERVICES NC II QUALIFICATION 1-2 SECTION 2 COMPETENCY STANDARD Basic Competencies Common Competencies Core Competencies 3-91 3-20 21-59 60-91 SECTION 3 TRAINING ARRANGEMENTS Curriculum Design Basic Competencies Common Competencies Core Competencies Training Delivery Trainee Entry Requirements List of Tools, Equipment and Materials Training Facilities Trainers' Qualifications Institutional Assessment 92 – 144 93-99 100-121 122-139 140-141 141 142-143 144 144 144 SECTION 4 ASSESSMENT AND CERTIFICATION ARRANGEMENTS 145- 146 COMPETENCY MAP 147 DEFINITION OF TERMS 148-150 ACKNOWLEDGEMENT 151-152
ELEMENT PERFORMANCE CRITERIA Italicized are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Obtain and convey workplace information Specific and relevant information is accessed from appropriate sources Effective questioning , active listening and speaking skills are used to gather and convey information Appropriate medium is used to transfer information and ideas Appropriate non- verbal communication is used Appropriate lines of communication with supervisors and colleagues are identified and followed Defined workplace procedures for the location and storage of information are used Personal interaction is carried out clearly and concisely Procedure of gathering workplace information Techniques in gathering information Effective methods of conveying information Written communication methods Techniques in conveying communication Different modes of communication Organizational policies Communication procedures and systems Technology relevant to the enterprise and the individual’s work responsibilities Gathering of workplace information skills Sourcing of information skills Sorting of information skills Obtaining workplace information skills Conveying workplace information skills Gathering and providing information in response to workplace Requirements Participate in workplace meetings and discussions Team meetings are attended on time Own opinions are clearly expressed and those of others are listened Effective communication Different of communication Written communication Organizational policies Participating skills in workplace meetings and discussions Following simple spoken language
Team parameters, reporting relationships and responsibilities are identified from team discussions and appropriate external sources Team structure Team roles Group planning and decision making scope of responsibilities Identify own role and responsibility within team Individual role and responsibilities within the team environment are identified Roles and responsibility of other team members are identified and recognized Reporting relationships within team and external to team are identified Company vision/mission statements Company policies and employee code of conduct Communication process Team structure Team roles Group planning and decision making Methods and techniques of role and responsibility identification with a team Communicating skills appropriately and consistent with the culture of the workplace Role and responsibility identification skills Work as a team member Effective and appropriate forms of communications used and interactions undertaken with team members who contribute to known team activities and objectives Effective and appropriate contributions made to complement team Approaches of interacting with team members Types of communications used in effective interaction with team members Methods of working as a team Techniques in working as a team Team working skills Communicating skills appropriately and consistent with the culture of the workplace Skills in observing protocols when making reports Using standard procedures when making reports Developing teamwork plans based on team’s role and objectives
UNIT OF COMPETENCY: PRACTICE CAREER PROFESSIONALISM UNIT CODE : 500311107 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in promoting career growth and advancement. ELEMENT PERFORMANCE CRITERIA Italicized are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Integrate personal objectives with organizational goals 1.1 Personal growth and work plans are pursued towards improving the qualifications set for the profession 1.2 and interpersonal relationships are maintained in the course of managing oneself based on performance evaluation 1.3 Commitment to the organization and its goal is demonstrated in the performance of duties Work values and ethics (Code of Conduct, Code of Ethics, etc.) Company policies Company operations, procedures and standards Company mission/vision statements Ways of integrating personal objectives with organizational goals Integrating skills of personal objectives with organizational goals Pursuing personal growth and work plans Demonstrating commitment to the organization and its goals Intra and Interpersonal skills Set and meet work priorities Competing demands are prioritized to achieve personal, team and organizational goals and objectives. Resources are utilized efficiently and effectively to Company policies procedures and standards Company and departmental goals and priorities Managing priorities and commitments Setting skills of work priorities Meeting with work priorities and Interpersonal skills Communication skills
ELEMENT PERFORMANCE CRITERIA Italicized are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Identify hazards and risks Safety regulations and workplace safety and hazard control practices and procedures are clarified and explained based on organization procedures Hazards/risks in the workplace and their corresponding indicators are identified to minimize or eliminate risk to co-workers, workplace and environment in accordance with organization procedures Contingency measures during workplace accidents, fire and other emergencies are recognized and established in accordance with organization procedures Company workplace safety regulations Industry hazard control practices and procedures Internationally recognized OHS procedures and practices and regulations PPE types and uses Personal hygiene practices Hazards/risks identification and control Threshold Value -TLV OHS indicators Organization safety and health protocol Safety consciousness Health consciousness Clarifying and explaining safety regulations and workplace safety and hazard control Identifying hazards/risks in the workplace and their corresponding indicators Recognizing contingency measures during workplace accidents, fire and other emergencies Practice of personal hygiene Interpersonal skills Communication skills ELEMENT PERFORMANCE CRITERIA REQUIRED KNOWLEDGE REQUIRED SKILLS
Italicized terms are elaborated in the Range of Variables Evaluate hazards and risks of maximum tolerable limits which when exceeded will result in harm or damage are identified based on threshold limit values (TLV) Effects of the hazards are determined OHS issues and/or concerns and identified safety hazards are reported to designated personnel in accordance with workplace requirements and relevant workplace OHS legislation Methods of identifying of maximum tolerable limits Hazard effects Reporting methods on OHS issues/concerns OHS procedures and practices and regulations PPE types and uses Hazards/risks identification and control Threshold Limit Value -TLV OHS indicators Organization safety and health protocol Safety consciousness Health consciousness Identifying of maximum tolerable limits Determining effects of hazards and risks Reporting OHS issues and/or concerns Identifying safety hazards Hazards/risks identification and control skills Interpersonal skills Communication skills Control hazards and risks Occupational Health and Safety (OHS) procedures for controlling in workplace are consistently followed Procedures for dealing with workplace accidents, fire and emergencies are followed in accordance with organization OHS policies Ways of following Occupational Health and Safety (OHS) procedures for controlling in workplace Ways of following procedures for dealing with workplace accidents, fire and emergencies Types and use of personal protective equipment (PPE) OHS procedures and practices and regulations Following occupational health and safety (OHS) procedures for controlling hazards/risks in workplace Following procedures for dealing with workplace accidents, fire and emergencies Using correctly personal protective equipment (PPE) ELEMENT PERFORMANCE CRITERIA REQUIRED KNOWLEDGE REQUIRED SKILLS
Italicized terms are elaborated in the Range of Variables protective equipment (PPE) is correctly used in accordance with organization OHS procedures and practices assistance is provided in the of a workplace emergency in accordance with established organization protocol Methods and techniques in providing appropriate assistance in the event of a workplace emergency Hazards/risks identification and control Providing assistance in the event of a workplace emergency in accordance with established organization protocol Maintain OHS awareness Emergency-related drills and trainings are participated in as per established organization guidelines and procedures personal records are completed and updated in accordance with workplace requirements Participation procedures in emergency-related drills and trainings Ways of completing and updating OHS personal records OHS procedures and practices and regulations OHS indicators Participating in emergency-related drills and trainings Completing and updating OHS personal records RANGE OF VARIABLES
communicated clearly to appropriate personnel Apply ethical practices Workplace procedures, regulations and legislation appropriate to the position are identified and followed Commitments and undertakings to clients, colleagues and supervisors are met Required confidentiality is maintained Appropriate codes of acceptable and ethical work practices are applied Workplace security policies are identified Workplace procedures, regulations and legislation Enterprise policy on commitments and undertakings to clients, colleagues and supervisors are met Techniques of maintaining company confidentiality Company Work Ethics Workplace security policies Identifying and following workplace procedures, regulations and legislation Meeting commitments and undertakings to clients, colleagues and supervisors Maintaining required confidentiality Applying appropriate of acceptable and ethical work practices Following workplace security policies Plan and organize an assigned daily routine Daily routine is planned to take into account rosters, industrial agreements and workplace procedures Clarification of requirements of tasks is sought when appropriate Achievable time and other performance measures/criteria are agreed Ways of planning daily routine to take into account rosters, industrial agreements and workplace procedures Technique of clarifying requirements of tasks Company standard time and other performance measures of work activities Planning daily routine taking into account rosters, industrial agreements and workplace procedures Seeking clarification of requirements of tasks when appropriate Agreeing achievable time and other performance measures
UNIT OF COMPETENCY: PERFORM INDUSTRY CALCULATION IN WAREHOUSING OPERATIONS UNIT CODE : LOG432202 UNIT DESCRIPTOR : This unit involves the skills and knowledge required to out basic routine workplace calculations. It specifically includes carrying out required mathematical operations; preparing basic estimates of mass, size and volume; and interpreting basic graphical representations of mathematical information. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variable REQUIRED KNOWLEDGE REQUIRED SKILLS Carry out calculations Items are counted singly and in batches and sorted numerically, as required in workplace tasks Calculations needed to complete work Basic mathematical operations and techniques Ways of representing basic Counting of items singly and in batches and storing numerically as required in workplace tasks Performing needed calculations to
materials and resources Techniques for making an accurate estimate of completing a particular work/activity Communication Making accurate estimates for work completion Communicating effectively with others when carrying out basic workplace calculations Completing documentation Working systematically with required attention to detail Interpret graphical representations of mathematical information Information represented in symbols, diagrams, and pictorial representations are recognized, interpreted and acted upon in workplace task Methods of interpreting, recognizing and representing, information in symbols, diagrams, logos, pictorial representations and other visual materials Recognizing, information represented in symbols, diagrams, pictorial representations and other visual materials Interpreting information represented in symbols, diagrams, pictorial representations and other visual materials
Percentages and proportion Conversion EVIDENCE GUIDE Critical Aspects of Competency Assessment requires evidence that the candidate: Performed calculations involving fractions, percentages and mixed numbers using the four basic processes as required to complete workplace procedures Made accurate estimates to complete assigned work/activities Recognized, interpreted and acted upon information represented in symbols, diagrams and pictorial representations in workplace task Resource Implications The following resources should be provided: Workplace location Materials relevant to the unit of competency Technical plans, drawings and specifications relevant to the activities Methods of Assessment Competency in this unit must be assessed through: Written test Direct observation and oral questioning Demonstration with questioning Interview Context of Assessment Competency may be assessed individually in the actual workplace or through an accredited assessment institution and given by a TESDA qualified assessor
Competency assessment must be undertaken in accordance with the endorsed TESDA assessment guidelines UNIT OF COMPETENCY: PERFORM WORKPLACE SECURITY AND SAFETY UNIT CODE : TRS311204 UNIT DESCRIPTOR : This unit involves the skills and knowledge required to follow security procedures in the warehousing and logistics industries. It includes checking and maintaining the security of any goods and cargo, identifying security threats or situations, and responding to a security threat or situation ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variable REQUIRED KNOWLEDGE REQUIRED SKILLS Maintain security of stocks, goods and cargo Stocks, goods and cargo are secured within specified locations in accordance with workplace security procedures and applicable security regulations tamper proof packaging, locks and other security measures on goods or cargo are checked and maintained in Applicable transport security legislation including relevant international, national laws, regulations, codes and/or guidelines Relevant workplace security program and policies and procedures for responding to security threats, Communicating effectively with concerned parties when following security procedures Reading and interpreting instructions, procedures, applicable regulatory requirements, labels, markings, ID cards and other information relevant
accordance with workplace safety and security procedures of pillaging, theft and interference are recognized and reported in accordance with workplace security procedures Signs of suspicious goods and cargo are recognized and reported promptly to designated personnel Any breaches of security requirements are reported promptly to designated personnel in accordance with workplace safety and security procedures situations and emergencies Relevant quarantine and bond regulations and requirements Relevant OS&H and environmental protection procedures and guidelines Common security threats and incidents that may occur and related roles and responsibilities of personnel when reporting them and responding to them to workplace safety and security Completing required documentation and reports related to safety and security procedures Applying procedures for safety, security checks and precautions as per limits of role and responsibilities
Identify a security threat or situation Security threat or situation is promptly identified and assessed and response is prioritized in accordance with the workplace security program and procedures Implications of the security threat or situation are evaluated in accordance with workplace security program and procedures Applicable transport security legislation including relevant international, national, state and territory acts, regulations codes and/or guidelines Relevant workplace security program and policies and procedures for responding to security threats, situations and emergencies Relevant quarantine and bond regulations and requirements Relevant OS&H and environmental protection procedures and guidelines Common security threats and incidents that may in the workplace and related roles and responsibilities of personnel when reporting them and responding to them Signs of pillaging, theft and interference with Identifying and solving and/or reporting problems that when following security procedures Recognizing signs of pillage, theft and interference with stocks and goods Recognizing signs of security threats and situations
phone and face to face Questions are used to clarify the customer's needs or concerns Assistance from other staff is sought when a customer' s inquiry cannot be fully answered Knowledge of products, services and/or operations is used to answer customer queries or to respond to customers' needs Relevant OH&S and environmental procedures and regulations Workplace procedures relevant to work activities Customer service policies and procedures Products and/or services provided by the workplace concerned Types of operations carried out in the workplace concerned phone and face to face Seeking assistance from other staff when a customer' s inquiry cannot be fully answered Communicating effectively with others when providing customer service, including the use of telephone techniques Handling customer queries and complaints Monitor customer satisfaction Customer requirements are dealt with according to workplace procedures Appropriate feedback is provided to managers and internal and/or external customers Customer inquiries and associated action are recorded and reported in accordance with workplace procedures Ways of dealing with Customer requirements Appropriate methods of providing feedback to managers and internal and/or external customers Ways of recording customer inquiries and associated action Sources of information and documentation needed to assess customer satisfaction Providing appropriate feedback to managers and internal and/or external customers Recording and reporting customer inquiries and associated action Completing documentation related to the provision of customer service Writing simple reports and records of inquiries
Resource Implications The following resources should be provided: Workplace location Materials relevant to the unit of competency Technical plans, drawings and specifications relevant to the activities Methods of Assessment Competency in this unit MUST be assessed through: Written test Direct observation and oral questioning Demonstration with questioning Interview Context of Assessment Competency may be assessed individually in the actual workplace or through an accredited assessment institution and given by a TESDA qualified assessor Competency assessment must be undertaken in accordance with the endorsed TESDA assessment guidelines UNIT OF COMPETENCY: CONTRIBUTE TO QUALITY SYSTEMS UNIT CODE : LOG432204 UNIT DESCRIPTOR : This unit involves the skills and knowledge required to contribute quality procedures within work activities. It includes applying quality concepts to work, planning and evaluating improvements in work processes and implementing improvements confirmed through tests and evaluation. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variable REQUIRED KNOWLEDGE REQUIRED SKILLS Apply quality concepts Responsibility is taken for quality of own work when providing services or products to meet customer needs Work is completed in accordance with workplace standards as defined in enterprise policies and procedures Basic quality concepts are Ways of meeting external and internal customer needs in providing quality services or products of completing work Basic quality concepts applied to work activities Workplace quality assurance and improvement principles and procedures Providing quality work/services or products to meet external and internal customer needs Completing work in accordance with workplace standards as defined in enterprise policies and procedure Applying basic quality concepts to work activities Reading and interpreting
applied to work activities Typical problems that may arise in work operations and products, and related options for action and solutions instructions and information relevant to quality procedures and standards Completing documentation related to quality procedures and standards Working collaboratively with others when applying quality procedures and standards Test and evaluate improvements Improvements to work processes are tested and evaluated Evaluation of improvements to work processes are checked for improvement outcomes and compliance with workplace requirements Methods of testing and evaluating improvements to work processes Steps and procedures of checking for improvement outcomes and compliance with workplace requirements Typical problems that may arise in work operations and products, and related options for action and solutions Testing Improvements to work processes Evaluating improvements to work processes Checking for improvement outcomes and compliance with workplace requirements Reporting and/or rectifying any identified problems in accordance with workplace procedure s Implement improvements Improvement initiatives tested and confirmed as successful are implemented in accordance with enterprise procedures Work is completed in accordance with Methods of implementing a tested and confirmed Improvement initiative Ways of completing work in accordance with workplace procedure implementing a successful tested and confirmed Improvement initiative in accordance with enterprise procedures Completing work in accordance with
Resource Implications The following resources should be provided: Workplace location Materials relevant to the unit of competency Technical plans, drawings and specifications relevant to the activities Methods of Assessment Competency in this unit must be assessed through: Written test Direct observation and oral questioning Context of Assessment Competency may be assessed individually in the actual workplace or through an accredited assessment institution and by a TESDA qualified assessor Competency assessment must be undertaken in accordance with the endorsed TESDA assessment guidelines UNIT OF COMPETENCY: FOLLOW SPECIFICATIONS AND MANUALS OF INSTRUCTIONS WHEN STORING PRODUCTS UNIT CODE : LOG432205 UNIT DESCRIPTOR : This unit involves the skills and knowledge required to follow specifications and manuals of instructions when storing products. It includes identifying and categorizing products, matching products to locations on specified criteria, and assisting individuals to solve stock identification and location problems. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variable REQUIRED KNOWLEDGE REQUIRED SKILLS Identify and categorize products Products are identified and categorized in terms of specified criteria in accordance with workplace procedures Techniques of identifying and categorizing products in of specified criteria and in accordance with workplace procedures Re-ordering procedures and planning principles Requirements for workplace documentation, Identifying products and categorizing in terms of specified criteria in accordance with workplace procedures Using labels, inventory systems and other information sources to assist in the identification of products, handling and storage requirements
inventory systems and records Sources of product information Types of equipment and storage areas appropriate for different types of goods including perishable, fragile, dangerous, composition /state goods products to locations based on specified criteria Locations for products are determined based on specified criteria Labels, inventory systems and other information sources are used to assist in the identification of products, handling and storage requirements Ways of determining locations for products based on specified criteria Techniques of using labels, inventory systems and other information sources to assist in the identification of products, handling and storage requirements Information on various categories or groups of products including their key characteristics and hazards, and the special handling, stacking, and storage requirements for each Product sources, destinations and potential problems Determining locations for products on specified criteria information on products/stock to determine, plan and organize processes used for receiving, storage, goods movement, dispatch, stock levels, and processes
Assist to stock identification and location problems New stock items are identified and particular product information is brought to the attention of relevant worker Co-workers are assisted with routine and non-routine stock enquiries with actions taken to update information of products for relevant personnel Co-workers are encouraged to maintain and build product knowledge through accessing product information and the application of problem solving and information analysis skills Ways of identifying new stock items and bringing particular product information to the attention of relevant personnel Methods of locating and assimilating information relevant to the product Techniques of accessing product information and the application of problem solving and information analysis skills Identifying new stock items and particular product information is brought to the attention of relevant workers Assisting co-workers with routine and non-routine stock enquiries Updating information of products for relevant co-workers Encouraging to maintain and build product knowledge
ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variable REQUIRED KNOWLEDGE REQUIRED SKILLS Select and use hand tools Correct tools for work to be carried out are chosen to complete workplace tasks and to ensure efficient and safe working conditions Appropriate personal protective equipment is used to minimize the risk of personal injury Proper ways/techniques of using different types of hand tools OH&S and environmental procedures and regulations relevant to the use of hand tools Workplace procedures and policies for the use and maintenance of hand tools Problems that can occur when using and maintaining hand tools and related action that should be taken Choosing the correct tools for work to be carried out to complete workplace tasks and to ensure efficient and safe working conditions Using appropriate personal protective equipment to minimize the risk of personal injury Reporting and/or rectifying any identified problems, faults or malfunctions when maintaining and using hand tools in accordance with regulatory requirements and workplace procedures
ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variable REQUIRED KNOWLEDGE REQUIRED SKILLS Maintain hand Equipment is cleaned and maintained in accordance with manufacturer’s specifications and/or local instructions to ensure correct functionality of equipment Any unserviceable tools are reported to relevant personnel to ensure correct functionality Ways of cleaning and maintaining of equipment Workplace procedures and policies for the use and maintenance of hand tools Problems that can occur when using and maintaining hand tools and related action that should be taken Cleaning and maintaining equipment Reporting any unserviceable tools to relevant personnel to ensure correct functionality Communicating effectively with others when maintaining and using hand tools Reading and interpreting instructions, procedures, information and signs relevant to the maintenance and use of hand tools Secure and store hand tools Tools are transported in a safe, secure, efficient manner to minimize risk of injury to personnel and damage to equipment Tools and materials are stored and secured according to manufacturer’s or workplace procedures to prevent damage to, and losses of, equipment Procedure of transporting in a safe, secure, efficient manner to minimize risk of injury to personnel and damage to equipment Ways of storing and securing tools Workplace documentation and records requirements Transporting tools in a safe, secure, efficient manner to minimize risk of injury to personnel and damage to equipment Storing and securing according to manufacturer’s or workplace procedures Making documentation and recording of tools and equipment as required in the workplace
ELEMENT PERFORMANCE CRITERIA Italicized are elaborated in the Range of Variable REQUIRED KNOWLEDGE REQUIRED SKILLS Plan and prepare for task to be undertaken Requirements of task are determined Appropriate hardware and software are selected according to task assigned and required outcome Task is planned to ensure OSH guidelines and procedures are followed Means of determining requirements of task Method of selecting appropriate hardware and software according to task assigned and required outcome Manner of planning task to ensure OSH guidelines and procedures are followed Basic ergonomics of keyboard and computer use Main of computers and basic features of different operating systems Main parts of a computer Storage devices and basic categories of memory Relevant of software Determining requirements of task Selecting appropriate hardware and software according to task assigned and required outcome Planning task to ensure OS & H guidelines and procedures are followed Reading skills required to interpret work instruction Communication skills data into computer Data are entered into the computer using appropriate program/ Application in accordance with company procedures Accuracy of information is checked and information is saved in accordance with standard operating procedures Method of entering data into the computer using appropriate program/application in accordance with company procedures Accuracy of information is checked and information is in accordance with standard operating procedures Entering data into the computer using appropriate program/ Application in accordance with company procedures Checking Accuracy of information and saving in accordance with standard operating procedures Storing inputted data in storage
Inputted data are stored in storage media according to requirements Work is performed within ergonomic guidelines Means of storing inputted data in storage media according to requirements Technique of performing work within ergonomic guidelines Identifying General security Viruses OS & H principles and responsibilities Calculating computer capacity media according to requirements Performing work within ergonomic guidelines Access information computer Correct program/ application is selected based on job require Program/ application containing the information required is accessed according to company procedures Desktop icons are correctly selected, opened and closed for navigation purposes Keyboard techniques are carried out in line with OS&H requirements for safe use of keyboards Means of selecting Correct program/application is based on job requirements Manner of accessing program/application containing the information required according to company procedures Ways of selecting, opening and closing desktop icons correctly for navigation purposes Carrying out keyboard techniques in line with oh & s requirements for safe use of keyboards Selecting correct program/ Application on job requirements Accessing program/ Application containing the information required according to company procedures Selecting, opening and closing desktop icons correctly for navigation purposes Carrying out keyboard techniques in line with OS & H requirements for safe use of keyboards
Produce/ output data computer system Entered data are processed using appropriate software commands Data are printed out as required using computer devices in accordance with standard operating procedures Files and data are transferred between compatible systems using computer software, hardware and peripheral devices in accordance with standard operating procedures Procedure of processing entered data using appropriate software commands Method of printing out data as required using computer hardware/peripheral devices in accordance with standard operating procedures Techniques of transferring and data between compatible systems using computer software, hardware/ peripheral devices in accordance with standard operating procedures Processing entered data using appropriate software commands Printing out data as required computer hardware/peripheral devices in accordance with standard operating procedures Transferring files and data between compatible systems using computer software, hardware/ peripheral devices in accordance with standard operating procedures Maintain computer equipment and systems Systems for cleaning, minor maintenance and replacement of consumables are implemented Procedures for ensuring security of data, including regular back-ups and virus checks are implemented in accordance with standard operating procedures Method of implementing Systems for cleaning, minor maintenance and replacement of consumables Implementing procedures for ensuring security of data, including regular back-ups and virus checks in accordance with standard operating procedures Implementing systems for cleaning, minor maintenance and replacement of consumables Implementing procedures for ensuring security of data, including regular back-ups and checks in accordance with standard operating procedures
Produced accurate and complete data in accordance with the requirements Used appropriate devices and procedures to transfer accurately Maintained computer system Resource Implications The following resources should be provided: Workplace location Materials relevant to the unit of competency Technical plans, drawings and specifications relevant to the activities Methods of Assessment Competency in this unit must be assessed through: Written test Direct observation and oral questioning Context of Assessment Competency may be assessed individually in the actual workplace or through an accredited assessment institution and given by a TESDA qualified assessor Competency assessment must be undertaken in accordance with the endorsed assessment guidelines CORE COMPETENCIES
ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variable REQUIRED KNOWLEDGE REQUIRED SKILLS Identify workplace procedures and documentation requirements for the receipt of stocks/goods Workplace procedures for receipt of stocks/goods are identified Purpose of documents associated with the received stocks/goods is interpreted Workplace documentation requirements for the receipt of and reporting of damage are identified Procedures for receipt of stocks/goods in the workplace Ways of identifying workplace documentation requirements for the receipt of and reporting of damage National and international codes and regulations relevant to the receiving of stocks/goods and relevant bond, quarantine or other legislative requirements Workplace procedures and policies for the receiving of stocks/goods Problems that may occur when receiving stocks/goods and appropriate action that can be taken to resolve the problems Documentation requirements for the receiving of stocks/goods Identifying workplace procedures for receipt of stocks/goods Performing workplace documentation requirements for the receipt of stocks and reporting of damage Reading and interpreting instructions, procedures, information, labels and relevant to receiving stocks/goods Promptly reporting and/or rectifying any identified problems when receiving stocks/goods in accordance with regulatory requirements and workplace procedures Working systematically with required attention
to detail without injury to self or others, or damage to stocks/goods or equipment Selecting and using relevant stocks/load handling equipment when receiving goods Selecting and using required personal protective equipment conforming to industry and OS&H standards Estimating the size, shape and special requirements of stocks/goods and loads Check and inspect stocks/goods on arrival and complete workplace documentation Stocks/goods are properly checked/inspected prior to receiving based on standard operating procedures. Discrepancies and/or damaged stocks/goods are checked and reported Non-conforming stocks/goods are appropriately documented and dispatched or stored in accordance with Methods and procedures for checking of stocks/goods in comparison with orders or manifests Steps in reporting discrepancies and/or damaged of stocks/ goods Procedure for documenting and dispatching or storing a stocks/goods Identifying and following procedures for checking of stocks/goods Documenting and dispatching or storing stocks/goods Communicating effectively with others when receiving goods Read and interpret instructions, procedures,
company procedures Documentation requirements for the receiving of goods information, labels and signs relevant to receiving goods Appropriate manual handling techniques and equipment are identified Safe work procedures are used when unloading, unpacking and storing stocks/goods Assistance from others is sought when required to maintain safe and effective work Safe working procedures when unloading, unpacking and storing stock Methods of unloading and unpacking stocks/goods in accordance with workplace procedures Relevant OS&H and environmental protection procedures and guidelines Specifications and standards for the checking and inspection of received goods Housekeeping standards procedures required in the workplace Identifying and performing appropriate manual handling techniques safe working procedures when unloading, unpacking and storing stocks/goods Seeking assistance from others to maintain safe and effective work Reading and interpreting instructions, procedures, information, labels and signs relevant to unloading and unpacking of stocks/goods
Direct observation and oral questioning Demonstration with questioning Interview Context of Assessment Competency may be assessed individually in the actual workplace or through an accredited assessment institution and given by a TESDA qualified assessor Competency assessment must be undertaken in accordance with the endorsed TESDA assessment guidelines ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variable REQUIRED KNOWLEDGE REQUIRED SKILLS Identify and categorize products Products are identified and categorized in terms of specified criteria and in accordance with workplace procedures Required resources including documents and procedures are identified and categorized Sequence work role is planned in a time effective manner Product identification strategies Information on various categories or groups of products including their key characteristics and hazards and the special handling, stacking and storage requirements for each Identifying and categorizing products in terms of specified criteria in accordance with workplace procedures Accessing, reading and interpreting product information, policies and regulatory requirements relevant to
Sources of product information workplace operations Using information on products/stock to determine, plan and organize processes used for storage, goods movement and dispatch processes products to locations based on specified criteria Locations for products are determined based on specified criteria Labels, inventory systems and information sources are used to assist in the identification of products, handling and storage requirements Method of determining locations for products on specified criteria Strategies of identifying products, handling and storage requirements Types of equipment and storage areas appropriate for different types of goods Determining locations for products based on specified criteria labels, inventory systems and other information sources to assist in the identification of products, handling and storage requirements Identify appropriate transfer and handling requirements Resources used to transfer different products through the storage zones are identified and evaluated Work in receiving and dispatch areas is supported by identification and reporting of variances Ways of identifying and evaluating resources used to transfer different products through the storage zones Means of identification and reporting of variances Strategies of completing documentation in accordance with Identifying and evaluating resources used to transfer different products Identifying and reporting of work in receiving and dispatch areas Completing relevant documentation in accordance with
Relevant documentation is completed in accordance with workplace procedures workplace procedures Requirements for workplace documentation, inventory systems and records Documentation requirements including reports and records concerning damaged or contaminated goods workplace procedures Put-away/ store stocks/goods Products are sorted, assembled, and consolidated in the appropriate storage areas Storing is checked in accordance with company procedures Documentation and recording are completed in accordance with workplace procedures Methods of sorting, assembling and consolidating products in the appropriate storage areas Methods of checking Storage work in accordance with company procedures Means of completing documentation and recording in accordance with workplace procedures Relevant OH&S and environmental protection procedures and guide lines Re-ordering procedures and Sorting, assembling and consolidating of products in the appropriate storage areas Checking storage in accordance with company procedures Completing documentation and recording in accordance with workplace procedures Completing documentation related to the organization of work activities Reporting and/or rectifying any identified problems that may arise
Methods of Assessment Competency in this unit must be assessed through: Written test Direct observation and oral questioning Demonstration with questioning Interview Context of Assessment Competency may be assessed individually in the actual workplace or through an accredited assessment institution and given by a TESDA qualified assessor Competency assessment must be undertaken in accordance with the endorsed TESDA assessment guidelines ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variable REQUIRED KNOWLEDGE REQUIRED SKILLS and Secure pick list/order slip of goods/stock for picking Documents are check and secures before picking warehouse goods/stock Required resources including documents and procedures identified Methods of identifying goods as per picking or order slipare identified Quantity of goods/stocks to be picked are determined In identifying document of goods/stocks to be picked Ability to determine stock availability and status for picking Capacity to pick goods/stock according to time
Sequence work role is planned in a time effective manner Knowledge in terming time and date of delivery and date requirements Coordinate and communicate availability/status Identify goods/stock bin location and identification Pick goods/stocks accordance with enterprise policies and procedures Confirm, verify and match goods/stocks identification Report and coordinate pick/order slip discrepancy Procedures of picking or stock taking accordance with enterprise policies Product specification and code system Confirming, verifying and matching goods/ stock identification Protocol in communicating and coordinating goods/stock accuracy and discrepancy Workplace processes for records management in updating stock inventory reports Undertaking stocktaking and picking SOPs Following product specification Confirming, verifying and matching Documenting stock levels accurately and discrepancy Reading and interpreting instructions, procedures and labels relevant picking goods/stocks takes Reporting and coordinating identified problems that may arise when picking warehouse goods/stock Selecting and using relevant communication, medium and tools office necessary during picking procedure Selecting and usingrequired personal protective
quarantine, or other legal requirements Relevant OS&H and environmental protection procedures and guidelines Workplace procedures and policies for issuing operations Estimate the size, and special requirements of goods and loads Follow workplace order picking processes to prepare goods for issuance 2.1Goods for issuance are selected and checked against product knowledge, labels and other identification methods 2.2Products are sorted, assembled and consolidated 2.3Orders are secured and placed in storage zones, in accordance with schedule 2.4Order is checked against dispatch schedule and order form Technique of selecting and checking goods for issuance against product knowledge, labels and other identification methods Manner of sorting, assembling and consolidating products Scheme of securing and placing orders in storage zones in accordance with schedule System of checking order against dispatch schedule and order form Regulations relevant to issuance operations, including relevant bond, quarantine, or other legal requirements Relevant OS&H and environmental protection procedures and guidelines Workplace procedures and policies for issuing operations Selecting and checking goods for issuance against product knowledge, labels and other identification methods Sorting, assembling and consolidating products Securing and placing orders in storage in accordance with schedule Checking order against dispatch schedule and order form Reading and interpreting instructions, procedures and labels relevant to the organizing of issuance operations Issue stocks/goods Workplace records are completed, and labels and Ways of completing, workplace records and labels and Completing workplace records and labels and
appropriate issuance documentation are attached Load labels and documentation are checked and loading is organized in accordance with workplace procedures Final check of load labels and documentation is completed in accordance with requirements Transportation requirements are described to delivery personnel where appropriate attaching appropriate issuance documentation Procedure of checking load labels and documentation and organizing loading in accordance with workplace procedures Means of final checking of load labels and completing documentation in accordance with requirements Manner of describing transportation requirements to delivery personnel where appropriate Relevant OS&H and environmental protection procedures and guidelines Problems that may occur when issuing goods and appropriate action that can be taken to resolve the problems Documentation and record requirements for issuance operations Equipment used during issuance operations and the precautions and procedures that should be followed in its use attaching appropriate issuance documentation Checking load labels and documentation, and organizing loading in accordance with workplace procedures checking of load labels and completing documentation in accordance with requirements Describing transportation requirements to delivery personnel where appropriate Completing documentation related to the organizing of issuance operations Working collaboratively with others when organizing issuance operations Selecting and using relevant equipment and communications technology when organizing issuance operations
Relevant OH&S and environmental protection procedures and guidelines requirements of goods and loads Pack/wrap goods/ products Packed and wrapped goods/ products are in accordance to packaging specifications and order packaging requirements Completed packed goods are stacked to minimize damage from within and outside Packed and wrapped goods/products are in accordance with OH&S requirements Method of packing and wrapping of goods/ products Ways of stacking packed goods to minimize damage from within and outside OH&S requirements in Packing and wrapping of National and international codes and regulations relevant to the packaging of goods including Dangerous Goods Code Workplace procedures and policies for the packaging of goods Problems that may occur when packaging goods and appropriate action that can be taken to resolve the problems Packing and wrapping of products Stacking completed packed to minimize damage from within and outside Reporting and/or rectifying any identified problems, faults or malfunctions that may occur when packaging goods Selecting and using required personal protective equipment conforming to industry and OS&H standards Reporting and/or rectifying any identified problems, faults or malfunctions that may occur when packaging good Label packed goods/ products Workplace labeling standards are identified Appropriate goods handling, labeling Means of identifying workplace labeling standards Method of utilizing appropriate goods Identifying workplace labeling standards Utilizing handling, labeling
and other identification symbols are utilized Invoices and picking slips are attached (where required) Workplace documentation is completed handling, labeling and other identification symbols Means of attaching invoices and picking slips (where required) Procedure of completing Workplace documentation Documentation requirements for the packaging of Housekeeping standard procedures required in the workplace and other identification symbols Attaching invoices and picking slips (where required) Completing documentation related to work activities when packaging goods
ELEMENT PERFORMANCE CRITERIA Italicized are elaborated in the Range of Variable REQUIRED KNOWLEDGE REQUIRED SKILLS Carry out checks Pre-operational checks are conducted to manufacturer specifications to ensure optimum functionality of material handling equipment Necessary adjustments to equipment are made in accordance with manufacturer’s specified checklist to ensure efficient operation Faulty equipment is reported to authorized person for repair and to ensure equipment is safe and effective to use Methods of conducting checks Techniques in making necessary adjustments Means of reporting faulty equipment to relevant person Tools and equipment for using and maintaining manually operated material handling equipment and the procedures and precautions for their care, use and storage Selecting and using Personal Protective Equipment (PPE) when carrying-out pre-operational checks Conducting checks to manufacturer specifications Making necessary adjustments to equipment Reporting faulty equipment to relevant person Operate material handling equipment Appropriate personal protective equipment is used to minimize the risk of injury to operator Work hazards are eliminated or controlled appropriately when using material handling equipment Manner of appropriately using personal protective equipment Methods of eliminating or controlling work hazards Ways of operating manually operated material handling equipment in accordance with manufacturer and Using appropriate personal protective equipment. Eliminating or controlling work hazards Operating material handling equipment Giving clear instructions to assisting personnel about their duties Working collaboratively with operational
to ensure safe working conditions Assisting personnel are given clear instructions about their duties to ensure safe and effective working conditions Material handling equipment is operated in accordance with manufacturer and workplace operating instructions workplace operating instructions Manner of giving clear instructions to assisting personnel about their duties Relevant OH&S and environmental procedures and regulations Workplace procedures and policies for the use and maintenance of material handling equipment Problems that can occur when using and maintaining material handling equipment and related action that should be taken to resolve them others when using and maintaining minor mechanical equipment Reporting identified problems, faults and malfunctions that may arise when using and maintaining material handling equipment Monitoring performance of equipment Conduct routine maintenance Equipment is cleaned and maintained in accordance with manufacturer specifications to ensure optimum functionality Detailed and accurate records are maintained according to workplace procedures Process of cleaning and maintaining equipment System maintaining detailed and accurate records Relevant OH&S and environmental procedures and regulations Workplace procedures and policies for the use and maintenance of material handling equipment. Problems that can when using and Cleaning and maintaining equipment Maintaining detailed and accurate maintenance records Communicating effectively with others when and maintaining minor mechanical equipment Reporting identified problems, faults and malfunctions that may arise when maintaining minor mechanical equipment
maintaining minor mechanical equipment and related action that should be taken to resolve them and equipment for using and maintaining minor mechanical equipment and the procedures and precautions for their care, use, and storage Workplace documentation and records requirements Selecting and using required personal protective equipment (PPE) Monitoring performance of equipment Secure and store material handling equipment Equipment is handled and transported in a safe, secure and efficient manner in accordance to workplace procedure Equipment is stored and secured according to manufacturer and workplace procedure Warehouse signage and lifesaving rules are followed Manner of handling and transporting equipment Procedure of storing and securing equipment Relevant OH&S and environmental procedures and regulations Workplace documentation and records requirements Following relevant warehouse signage and lifesaving rules Handling and transporting equipment in a safe, secure and efficient manner Storing and securing equipment RANGE OF VARIABLES VARIABLE RANGE Materials Handling Equipment May include but not limited to: Pallet trucks/ jack lift/hand lift/pallet lifter Trolley/push cart Portable conveyors Hoist
BASIC COMPETENCIES (16 Unit of Competency Learning Outcomes Learning Activities Methodology Assessment Approach Nominal Duration 1. Participate in workplace communication 1.1 Obtain and convey workplace information Describe Organizational policies Group discussion Oral evaluation 4 Hours Read: Effective communication Lecture Written examination Written communication Communication procedures and systems Identify: Different of communication Medium of communication Flow of communication Available technology relevant to the enterprise and the individual’s work responsibilities Prepare different of question Demonstration Observation Gather different sources of information Apply storage system in establishing workplace information Demonstrate Telephone courtesy 1.2 Complete relevant work related documents Describe Communication procedures and systems Group discussion Oral evaluation
3.3 Maintain professional growth and development Describe company recognition and incentives Group discussion Oral evaluation Read: Career development opportunities Lecture Written examination Information on relevant licenses and or certifications personal career development needs Identify career opportunities Determine personal career development needs Group discussion Oral evaluation 4. Practice occupational health and safety 4.1 Identify hazard and Describe OHS procedures, practices and regulations Group discussion Oral evaluation 4 Hours Read: OHS indicators Lecture Written examination Organizational contingency practices Lecture Written examination Practice hazards/risks identification and control Demonstration Observation 4.2 Evaluate hazard and risks Describe effects of safety hazards Group discussion Oral evaluation Read threshold Limit Value –TLV Lecture Written examination
Practice reporting safety hazards Role play Observation Demonstrate evaluating hazards and risks using communication equipment Demonstration Observation 4.3 Control hazards and risks Describe : Organization safety and health protocol Group discussion Oral evaluation Company emergency procedure practices Practice personal hygiene Demonstration Observation Practice drills on responding to emergency Demonstration Simulation Observation 4.4 Maintain occupational health and safety awareness Identify emergency-related drills information Lecture Written examination Practice occupational safety and health standards on personal records in the workplace Role play Observation Practice emergency related drills in the workplace Demonstration Simulation Observation COMMON COMPETENCIES (122 hours) Unit of Competency Learning Outcomes Learning Activities Methodology Assessment Approach Nominal Duration
Demonstrate ability to communicate effectively with others when carrying out basic workplace calculations Demonstrate ability to work systematically with required attention to detail Demonstration Observation Interpret graphical representations of mathematical information Describe relevant OH&S responsibilities Group discussion Oral evaluation Read and interpret information represented in symbols, diagrams and pictorial representations Self-learning Written Test Identify methods in interpreting, recognizing and representing, Information in symbols, diagrams and pictorial representations Lecture Written examination Perform workplace security and safety Maintain security of goods and cargo Describe: Transport security legislation including relevant international, national laws, regulations, codes and/or guidelines Group discussion Oral evaluation 16 Workplace security program and policies and procedures for responding to security threats, situations and emergencies Quarantine and bond regulations and requirements Group discussion Oral evaluation
Common security threats and incidents that may in transport, logistics and allied industries, and related roles and responsibilities of personnel when reporting them and responding to them Group discussion Oral evaluation Practice OH & S and environmental protection, procedures and guidelines Demonstration Observation Read and interpret instructions, procedures, applicable regulatory requirements, labels, markings, ID cards and other information relevant to workplace security in the transport and logistics industries. Lecture Written examination Apply procedures for security checks and precautions as per limits of role and responsibilities Demonstration Simulation Observation Prepare documentation and reports related to security procedures Demonstration Observation Demonstrate ability to communicate effectively with others when following security procedures Demonstration Observation Identify a security threat or situation Describe: Transport security legislation including relevant international, national, state and territory acts,
Prepare report and/or rectify any identified quality-related problems in accordance with workplace procedures Demonstration Observation Implement improvements Describe: Ways of completing work in accordance with workplace procedure discussion Oral evaluation Workplace quality assurance and improvement principles and procedures Impact of job on enterprise and individual performance Group discussion Oral evaluation Implement a successful tested and confirmed Improvement initiatives in accordance with enterprise procedures Lecture Written examination enterprise procedures in testing and improvement initiatives Demonstration Observation Practice completing work in accordance with workplace procedure Demonstration Observation Identify methods of implementing a tested and confirmed Improvement initiatives Lecture Written examination Prepare documentation related to quality procedures and standards Demonstration Observation Prepare report and/or rectifying any identified quality-related problems in accordance with workplace procedures Follow specifications and manuals of Identify and categorize products Describe: Techniques of identifying and categorizing products in terms of Group discussion Oral evaluation 8 hours
minimize risk of injury to personnel and damage to equipment Storing and securing tools according to manufacturers or workplace procedures Identify ways of storing and securing tools according to manufacturers or workplace procedures Lecture Written examination Prepare workplace documentation and records requirements Demonstration Observation Apply documentation and recording of tools and equipment as required in the workplace Demonstration Observation Demonstrate ability to transport in a safe, secure, efficient manner to minimize risk of injury to personnel and damage to equipment Demonstration Observation Perform computer operations Plan and prepare for task to be undertaken Describe: Means of determining requirements of task discussion Oral evaluation 24 Method of selecting appropriate hardware and software according to task assigned and required outcome Manner of planning task to ensure oh & s guidelines and procedures are followed Practice OH & S guidelines and procedures Demonstration Observation Apply task requirements in performing work activity Demonstration Observation
Practice calculating computer capacity Demonstration Observation Practice OH & S principles and responsibilities Demonstration Observation Perform work within ergonomic guidelines Demonstration Observation Demonstrate ability to: inputted data in storage media according to requirements Demonstration Observation Enter data into the computer and Select application program in accordance with company procedures Access information using computer Describe: Means of selecting correct program/ application is based on job requirements Group discussion Oral evaluation Manner of accessing program/application containing the information required according to company procedures Identify ways of selecting, opening and closing desktop icons correctly for navigation purposes Lecture Written examination Apply keyboard techniques in line with oh & s requirements for safe use of keyboards Demonstration Observation Demonstrate ability to: Select, open and close desktop icons correctly for navigation purposes
Receive stocks Identify workplace procedures and documentation requirements for the receipt of stock/good Follow National and International Codes and regulations relevant to the receiving of stocks/goods and relevant bond, quarantine or other legislative requirements Procedures for receipt of stocks/goods in the workplace- Lecture Written Examination 16 hours Describe National and International Codes and regulations relevant to the receiving of stocks/goods and relevant bond, quarantine or other legislative requirements Procedures for receipt of stocks/goods in the workplace- Discussion Oral evaluation Identify workplace procedures for receipt of stocks/goods Lecture Written examination Read workplace procedures and policies for the receiving of stocks/goods Self-learning Written Test Identify workplace documentation requirements for the receipt of stocks/goods and reporting of damage Lecture Written Examination Identify problems that may occur when receiving stocks/goods and appropriate action that can be taken to resolve the problems Describe documentation requirements for the receiving of stocks/goods Group Discussion Oral evaluation Select procedures for receipt of stocks/goods in the workplace Demonstration Observation
Select and use relevant stocks/load handling equipment when receiving goods Lecture Written Examination Perform workplace documentation requirements for the receipt of stocks and reporting of damage Demonstration Observation Accomplish damage report Read and interpret instructions, procedures, information, labels and signs relevant to receiving stocks/ goods Self-learning Written Test Estimate the size, shape and special requirements of stocks/goods and loads Lecture Written Examination Explain the required information, labels and signs relevant to receiving stocks/goods Lecture Written Examination Report and/or rectify any problems when receiving stocks/goods in accordance with regulatory requirements and workplace procedures Demonstration Observation Observe OSH in performing activities in the workplace Select and use required personal protective equipment conforming to industry and OH&S standards Check and inspect stocks/goods on arrival and complete Identify workplace documentation requirements for the receipt of stocks/ goods Lecture Written Examination Identify methods and procedures for checking of stocks/goods in comparison with orders or manifests
Identify and report of work in receiving and dispatching Complete relevant documentation in accordance with workplace procedures Demonstration Observation Store stocks/goods Describe methods of sorting, assembling and consolidating products in the appropriate storage areas Discussion Oral evaluation Describe methods of checking Storage work in accordance with company procedures Identify means of completing documentation and recording in accordance with workplace procedures Lecture Written Examination relevant OH&S and environmental protection procedures and guide lines Group Discussion Oral evaluation Describe re-ordering procedures and just-in-time planning principles Identify requirements for workplace documentation, inventory systems and records Lecture Written Examination Sort, assemble and consolidate of products in the appropriate storage areas Check storage in accordance with company procedures Complete documentation and recording in accordance with workplace procedures Complete documentation related to the organization of work activities
Report and/or rectify any identified problems that may arise when performing storage work Pick stocks/goods and Secure pick list/order slip of goods/stock for picking Identify methods of stocks/goods as per picking or order slip Lecture Group discussion Role Play Brainstorming Demonstration Written Test Interview Observation 16 hours Determine quantity of stocks/goods to be picked Determine terming time and date of delivery Identify documents of stocks/goods to be picked Determine stocks/goods availability and status for picking Pick stocks/goods according to time and date requirements Coordinate and communicate goods/stock availability/status Identify goods/stock bin location and identification Follow product specification and code system Confirm, verify and match stocks/goods identification Follow protocol in communicating and coordinating accuracy and discrepancy
MR. DANIEL C. BELBIS Goodyear Philippines Inc. 15F Picadilly Star Bldg., 4th Ave. cor.27th St., BGC, taguig MR. VENER L. PILAPIL TOPLIS Solutions, Inc. Rm 303 3rd Flr. Velco Center Robert Oca and Antonio Delgado St. South Harbor MR. ROMMEL L. CAPITO Logicore, Inc. Bldg. 1B Sunblest Cmpd. Km 23 West Serv. Rd. Cupang Muntinlupa MR. RUEL SUMAGUI Fast Services Corporation FMW Bldg. Tierra Nueva Subd., Alabang Muntinlupa MR. RAMON P. CHANBONG JAKA Distribution Inc. #54 E. Rodriguez Ave. Bagong Ilog, Pasig MR. THELMO L. SUPETERAN URC Flour Plant Pasig Blvd. Bagong ilog, Pasig City MR. GERALD G. FABIAN JAKA Distribution Inc. #54 E. Rodriguez Ave. Bagong Ilog, Pasig MR. ANTONIO VARGAS Eyelectric Inc. Halang, Binan, Laguna MR. RICKY S. GARCIANO TOPLIS Solutions, Inc. Rm 303 3rd Flr. Velco Center Robert Oca and Antonio Delgado St. South Harbor Members of the TESDA Board The MANAGEMENT and STAFF of the TESDA Secretariat TESDA EXCOM TESDA - Qualifications and Standards Office (QSO)