Figure : Card Request Totals Report query screen – Administrators and Tech Admin (Tier 3) Figure : Card Request Totals Report query screen – Auditor Figure : Card Request Totals Report query screen – Supervisor Figure : Card Request Totals Report query screen – Associate Figure : Card Request Totals Report query screen – Read-Only User Figure : VHIC Card Request National Report Figure : VHIC Card Request Totals report – VISN Figure : VHIC Card Request Totals report – Facility Card Status Report Table 6: Card Status Report at a Glance At a Glance… Who can access this report? Administrator, Supervisor, Associate, Tech Admin (Tier 3), Auditor Who can access National version? Administrator, Tech Admin (Tier 3), Auditor Date Range Allowed Admins, Tech Admin (Tier 3), Auditor – unlimited Supervisor, Associate, Read-Only – one (1) year or less from date report is run Search Criteria Available (may vary by role) VISN, Facility, MVI Status, Card Status, Print Release Status (which includes a drop down list), Start Date, End Date The Card Status Report contains three unique categories: MVI Status, Card Status, and Print Release Status. This report has the usual search criterial options such as VISN or Facility, Start Date, and End Date. Along with those, the user must choose one of the three (3) options: MVI
Status, Card Status, or Print Release Status. Each one of these options contains their own drop- down-list of items. The user must select one item from the corresponding list prior to running the desired report. The following sections list the options available for each status’ selection. Figure : Card Status Report screen – Administrator and Tech Admin (Tier 3) Figure : Card Status Report query screen – Auditor Figure : Card Status Report query screen – Supervisor Figure : Card Status Report query screen – Associate MVI (Master Veteran Index) Status Option Clicking the MVI Status radio button provides the following report options: Active* Not Correlated Rejected Unlinked NOTE: The starred (*) item is the default for that status. Once the user selects one of the drop-down list options, chooses a site, and inputs a date range, they will click [Report]. Clicking [Report] will display the “VHIC MVI Status Summary Report.” Figure : Card Status Report query screen with MVI Status drop-down options displayed The “VHIC MVI Status Summary Report” contains hyperlinks (the number in the column relating to the selection made from the drop down menu). Clicking a hyperlink will open the next report. The hyperlink in the VHIC MVI Status National Summary Report will take you to the VHIC MVI Status VISN Summary Report.
Who can access this report? Administrator, Supervisor, Associate, Tech Admin (Tier 3), Auditor Who can access National version? Administrator, Tech Admin (Tier 3), Auditor Date Range Allowed Administrator, Tech Admin (Tier 3), Auditor – unlimited Supervisor, Associate – one (1) year or less from date report is being run Search Criteria Available VISN, Facility, Start Date, End Date Each Card Replacement Report gives the user a breakdown, in a tabular format, of the requested replacement cards. The report, sorted by the replacement reasons and by the selected VISN and/or Facility, displays the “# of Cards Replaced” for each specific reason, and provides a hyperlinked number. Clicking a hyperlink takes the user to reports that are more detailed. Selecting the National checkbox (if available) will return results for all VISNs and Facilities. Selecting either the VISN or the Facility radio button will update the list of available options accordingly (based on a user’s role). Figure : VHIC Card Replacement Report query screen – Administrators and Tech Administrators (Tier 3) Figure : VHIC Card Replacement Report screen – Auditors Figure : Card Replacement Report query screen – Supervisors Figure : VHIC Card Replacement Report query screen – Associates The “VHIC Card Replacement National Report” lists the VISNs and contains a hyperlink in the “VISN #” column. Clicking the hyperlink takes the user to the “VHIC Card Replacement VISN Summary Report.” Figure : VHIC Card Replacement Summary Report – National The “VHIC Card Replacement Facility Report” lists the Replacement Reasons and contains a hyperlink in the “# of Cards Replaced” column. Clicking the hyperlink takes the user to the “VHIC Card Replacement Facility Sub-Reason Report.”
Figure : Card Expiration Report screen – Associates The “VHIC Card Expiration Summary Report - National” the VISNs and Facilities and contains a hyperlink in the “VISN Number” column. Clicking the hyperlink takes the user to the “VHIC Card Replacement Site Report – VISN.” Figure : VHIC Card Expiration National Summary Report The “VHIC Card Expiration Site Report - VISN” contains a hyperlink in the “Facility Number” column. Clicking the hyperlink opens up a detailed breakdown report by Veteran. Figure : VHIC Card Expiration VISN Summary Report In addition, when searching my Facility on the query screen, the VHIC user will be taken to “VHIC Card Expiration Site Report – Facility.” The “VHIC Card Expiration Site Report - Facility” contains a hyperlink in the “Facility Number” column. Clicking the hyperlink opens up a detailed breakdown report by Veteran. Figure : VHIC Card Expiration Facility Summary Report The “VHIC Card Expiration Detail Report” contains hyperlinks in both the “Card Number” column and the “Last 4 SSN” column. Clicking the hyperlink under Card Number will take the user to the Card History report for that Card ID, and clicking on the hyperlink under the Last 4 SSN takes the user to the Veteran Detail Report for the Veteran selected. Figure : VHIC Card Expiration Facility Detail Report Card Request Progress Report Table 11: Card Request Progress Report at a Glance At a Glance… Who can access this report? Administrator, Supervisor, Associate, Tech Admin (Tier 3), Auditor Who can access National version? Administrator, Tech (Tier 3), Auditor Date Range Allowed Administrator, Tech Admin (Tier 3), Auditor – unlimited Supervisor, Associate – one (1) year or less from date report is being run
Figure : VHIC Print Services Processing Status Summary Report – Auditors Figure : VHIC Services Processing Status Summary Report – Supervisors Figure : VHIC Print Services Processing Status Summary Report query screen – Associates The “VHIC Batch File Processing Status Summary Report” provides a high-level count of Accepted, Error, Sent, Mailed, and Rejected card requests. The “VHIC Batch File Processing Status National Summary Report” has a hyperlink in the VISN number column that will take you to the “VHIC Batch File Processing Status Summary Report – VISN.” Figure : VHIC Print Services Processing Status Summary Report The “VHIC Batch File Processing Status Summary Report – VISN” has a hyperlink in the Facility Code column that will take you to the “VHIC Batch File Processing Status Summary Report – Facility.” Figure : VHIC Print Services Processing Status VISN Summary Report The “VHIC Batch File Processing Status Summary Report – Facility” has a hyperlink in the Facility Code column that will take you to the “VHIC Batch File Processing Status Detail Report.” Figure : VHIC Print Services Processing Status Facility Summary Report Figure : VHIC Print Services Processing Status Facility Detail Report Print Services – Batch Error Report Table 15: Batch Error Report at a Glance At a Glance… Who can access this report? Administrator, Supervisor, Tech Admin (Tier 3), Auditor Who can access National version? Administrator, Tech Admin (Tier 3), Auditor
Card Request Progress (Card menu tab - Request Progress tab) National VHIC Card Request Progress National Summary Report Click National Checkbox N/A X X X VISN VHIC Card Request Progress VISN Summary Report VISN radio button N/A X X X Facility VHIC Card Request Progress Facility Summary Report Click Facility ration button N/A X X X X X Facility Detail VHIC Card Request Progress Facility Detail Report Click on the Facility Number N/A X X X X X Multiple Requests (Card menu tab - Multiple Requests tab) Cards Requested (Cards Requested radio button) National VHIC Summary Report for Number of Cards Requested National Checkbox N/A X X X VISN VHIC Summary Report for Number of Cards Requested Click VISN radio button N/A X X X Facility
Enrollment Services Unavailable X X X Bad Data X X X All X X X Facility VHIC On Hold Card Status Facility Summary Report Click Facility ration button Not Proofed X X X X X Eligibility Pending X X X X X Enrollment Services Unavailable X X X X X Bad Data X X X X X All X X X X X Facility Detail VHIC On Hold Card Status Facility Detail Report Click on Facility # Not Proofed X X X X X Eligibility Pending X X X X X Enrollment Services Unavailable X X X X X Bad Data X X X X X All X X X X X Card Destruction (Card menu tab – Destruction sub-menu tab) Pending Destruction (Pending Destruction radio button)
VHIC Batch File Processing Error Status Summary Report – National Click National Checkbox N/A X X X VISN VHIC Batch File Processing Error Status Summary Report - VISN Click VISN radio button N/A X X X Facility VHIC Batch File Processing Error Status Summary Report - Facility Click Facility ration button N/A X X X X Facility Detail VHIC File Processing Error Detail Report - Not Acknowledged Click on the Facility Number N/A X X X X Acknowledged Not Confirmed (Acknowledged Not Confirmed radio button) National VHIC Batch File Processing Error Status Summary Report – National Click National Checkbox N/A X X X VISN VHIC Batch File Processing Error Status Summary Report - VISN VISN radio button N/A X X X Facility
VHIC Batch File Processing Error Status Summary Report - Facility Click Facility ration button N/A X X X X Facility Detail VHIC File Processing Error Detail Report - Acknowledged Not Confirmed Click on the Facility Number N/A X X X X printed without Member ID (Print Services menu tab - No Member ID tab) National VHIC Printed Without Member ID Report Click National Checkbox N/A X X X VISN VHIC Cards Printed Without Member ID Report VISN radio button N/A X X X Facility VHIC Cards Printed Without Member ID Report Click Facility ration button N/A X X X X X Auditing (Auditing menu tab) Basic (no national option) VHIC Auditing Report Default view for Auditing menu tab N/A X X X X Card Requests by User (Auditing menu tab – Card Requests tab) Card Requests by User