Unless the Commission considers the request is made on trivial or vexatious grounds (in which case the Commission may immediately reject the request) an application to vary or revoke any part of this Code will be dealt with by the Commission in accordance with this clause 2. Commencement of variation or revocation The Commission will notify the relevant electricity entity or interested stakeholder of its decision. A notice in relation to a variation or revocation will have effect from the day the Commission specifies in the notice. Target Standards Establishing target standards A network entity must submit to the Commission for approval proposed target standards for a regulatory control period developed in accordance with this clause 3.1. The submission must: set out the proposed targets on a year-by-year for the regulatory control period; include the performance indicators requiring a target standard in schedule 3; be segmented in accordance with clause 7 and schedule 3; be calculated and defined in accordance with schedule 3; contain sufficient information and documentation to support the submission including: historical outcomes (for example, at least the last four years and the current regulatory periods’ performance data) and benchmarking information; a list of feeders by feeder categories; information on stakeholder engagement, including engagement with other electricity entities; evidence and justification for targets that do not historical outcomes; evidence and justification for any substantial change in targets including detailed information on the cost to achieve the current target and cost to achieve the proposed target, and specific stakeholder engagement; specifically addressing the object of the Code; where relevant, specifically addressing individual elements of section 6(2) of the Act; and any other information requested by the Commission. A network entity must provide all additional information requested by the Commission from time to time in relation to the proposed target standards within timeframe specified by the Commission.
Number of customers disconnected for non-payment AER AER N Region Number of customers reconnected within 7 days of disconnection AER AER Y Region number of residential customers reconnected in the same name at the same address AER AER Y Region Hardship Program Number of customers on a retailer’s hardship program AER AER N Region Average debt upon entry into the hardship program AER AER Y Region Levels of debt of customers entering the hardship program AER AER N Region Average debt of hardship program customers AER AER N Region Number of customers exiting the hardship program AER AER N Region Reasons for customers exiting the hardship program AER AER N Region Assistance provided to hardship program customers AER AER Y Region Case studies AER AER Y Region Additional information for Northern Territory performance indicators is provided below: Complaints – Hardship, is the number of customer service complaints associated with customer hardship measures. Number of customers by type is number of active customers on the last calendar day of the reporting period. Meters are to be categorised as per functionality; including unmetered; pre-payed meters, interval meters, accumulation meters, and other. Schedule E – Transitional Provisions General Clause 1, 2, 3, 4, 6 and 7 of the Code from date of publication. Proposed targets for the 2019 determination are to be based on the new Code and Schedule 3. Clause 5 of the Code is to apply for the 2017-18 reporting period onwards. That is, reports for the 2016-17 financial year are to be provided by Nov 1 2017. Reports subsequent to this are to be provided as per Clause 5. Generation entities are to report against the revised Schedule 2 for the 2016-17 financial year onwards.