10.15 – 11.05 Topic 1: Professional Behaviour Activity 3: Flashcards: Tour Guide Do’s and Don’ts Activity 4: Develop a Code of Conduct 50 min 11.05 – 12.00 Topic 2: Responsible Tourism 37 - 75 Activity 5: Community Case Studies 60 min 12.00 - 1300 Lunch Break 13.00 – 14.00 Topic 3: Research Skills 76 - 88 Activity 6: Talking & Listening 45 min (plus some extra catch up time) 14.00 – 15.00 4: Tour Guide Ethics 89 - 103 Activity 7: Ethical Situation case studies Activity 8: Lao Royal Family 60 min 15.00 – 15.15 Break 15.15 – 16.20 5: Brand Representation 104 - 124 Activity 9: Brand Styles 45 min (plus some extra catch up time) 16.20 – 16.30 Closure: 125 - 131 Assignment discussion 15 min Course Introduction Training instructions: Course Introduction Time: 50 min Slides: 1 - 9 Teaching Methods Time and Resources Introductions Introduce yourself and your guiding credentials Explain how you are there to help guides improve their skills – to help and support them to become excellent at their jobs Invite them to introduce themselves: Name Brief guiding experience Their hopes from the course Their fears about the course Time: 20 min (allow each participant 1 minute to introduce themselves) This should therefore take up to 20 min.
Story 1: Computers for the village On one tour, a tourist decided that he wanted to help a village that they had visited on the tour. He decided to donate 3 computers to the village. The guide helped him to find and buy the computers and give them to the village. Unfortunately no one in the village knew how to use the computers, or how to look after them if there were any computer problems, so they were never used, and the village did not get any benefit from the generous act. What was the issue? What could the guide rather have done? Answer: Guide should have contacted tour operator management, which would have encouraged pax to redirect money elsewhere. Story 2: Helping the village school One day, as a tour guide was travelling through a village with some tourists, he decided to do stop at a village school so that his tourists could hand out sweets/candy, pens and books to the school children. They walked into the school while classes were taking place, and went into the classroom and handed things out. This disrupted the class and the teacher. The children also got an impression that tourists are like heroes and come and hand over nice things to them. They therefore think that all tourists should do that. What was the What could the guide rather have suggested the tourists do? Answer: Best to give materials to a responsible village elder, away from the school, for later distribution. Economic Responsibility Time: 10 min
Training instructions: Course Assignment Ask if there are any outstanding questions Explain the course assignment to the participants: Each must choose a topic that they will develop and deliver an interpretive activity on on the last day of the programme. Examples: river life, religious festival, coffee tour, handcraft making, etc. They have 2 days to do research on their topic – in the evenings after the course. They will more about interpretive activities in Module 3, then they will have 2 evenings to develop an activity They will deliver to their classmates, and involve them as participants. They will be negatively judged if they go over 10 minutes – remember that tours run to strict times so they cannot be longer. The presented activity will be ‘judged’ by all the course participants and they will all provide feedback to each other as part of the course learning. Make sure that they clearly understand the Assignment and the steps for the assignment 1: Choose a topic 2: Research the topic 3: Select an Interpretive Activity method to present that topic to tourists 4: Develop and prepare the Interpretive Activity – using the Planning sheet 5: Present the activity in class on Day 5 Make it clear they must come and deliver THAT ACTIVITY in class on the last day of the course – otherwise they will not get there certificate! Topics to choose from: