ID2 Reduce admissions to acute hospitals that are discharged under 24hours ID3 Reduce number of "touch points" to reach appropriate care point ID4 Increased timeliness of GP interventions on patient care The benefit measurement approach falls into two main activities; baselining of benefits through to go-live, measurement of change post go live in a timeframe as aforementioned. Engagement with stakeholders required to measure benefit has occurred. While services supplied existing data sources have now been engaged with. The benefits and metrics to be used to evaluate the business changes enabled by the UCCD can be found in the subsequent table. Table 2 - Urgent Care Metrics [Example table below, delete and amend as necessary] Benefit ID Benefit Risks to realising benefit? How can we optimise benefit? Baseline Measure ID1 Reduction in Multiple Urgent Care Attendances Dashboard is not accessed by GP Practices and thus the information is not acted upon. Engage with GPs to highlight the patient experience benefits to reducing their attendances at UC. Ensure strong messages of the benefits of the UCCD are used when engaging with GPs. Ensure training is undertaken with all GPs within the roll out area. Produce a user guide to ensure GPs are supported in us the of the dashboard. Urgent Care admission data from July 2010 to June 2011, to comparatively analyse post go live from July 2011 to June 2012.
ID2 Reduce admissions to acute hospitals that are discharged under 24hours Dashboard is not accessed by GP Practices and thus the information is not acted upon. Engage with GPs to highlight the patient experience benefits to reducing non elective admissions and highlighting self care benefits. Ensure strong messages of the benefits of the UCCD are used when engaging with GPs. Ensure training is undertaken with all GPs within the roll out area. Produce a user guide to ensure GPs are supported in us the of the dashboard. Acute admission (from A&E) data from July 2010 to June 2011, to comparatively analyse post go live from July 2011 to June 2012. ID3 Reduce number of "touch points" to reach appropriate care point Dashboard is not accessed by GP Practices and thus the information is not acted upon. Ensure strong messages of the benefits of the UCCD are used when engaging with GPs. Ensure training is undertaken with all GPs within the roll out area. Produce a user guide to ensure GPs are supported in us the of the dashboard. Identify if this information can be mined from GP systems or current PCT systems. ID4 Increased timeliness of GP interventions on patient care Dashboard is not accessed by GP Practices and thus the information is not acted upon. Engage with GPs to highlight the patient experience benefits to reducing their attendances at UC. Ensure strong messages of the benefits of the UCCD are used when engaging with GPs. Ensure training is undertaken with all GPs within the roll out area. Produce a user guide to ensure GPs are supported in us the of the dashboard. Urgent Care admission data from July 2010 to June 2011, to comparatively analyse post go live from July 2011 to June 2012. Mitigation of Disbenefits
Appendices Appendix 1 – Benefits Realised Benefit ID Benefit High Level Changes Evidence EXAMPLE Reduced A&E Admissions 5% reduction in A&E admissions 2011/12 from 2010/11 [Insert tracker or collection documents] Appendix 2 [SITE] Urgent Care Clinical Dashboard Benefit Progress Report Benefit Progress/Issues Mitigation RAG Status Reduction in Multiple Urgent Care Attendances X X X X Reduce admissions to acute hospitals that are discharged under 24hours X X X X Reduce number of "touch points" to reach appropriate care point X X X X Increased timeliness of GP interventions on patient care X X X X Improved Patient Management X X X X Improved Patient Experience X X X X