fax. The coversheet is for one time use only. If you re-use your fax your fax will not go to SSA system. If you loose or misplace your coversheet you may go to the pending payment list and request another coversheet. You can fax multiple payment requests at the same time as long as each cover sheet is followed by the associated evidence. SSAs automated process will associate the evidence to the correct payment request for example cover sheet 1 will be with evidence 1. Coversheet 2 with evidence 2 so on and so forth. If you do not fax your earnings evidence within 9 business days of your payment request it will be denied with the reason insufficient documentation. If your e-fax software automatically appends a business cover sheet you must disable this feature to ensure the bar coded fax cover sheet is the first page of your transmission. The ticket operation help line is available Monday through Friday 9:00 a.m. to 5:00 p.m. Eastern Standard Time. Both the payment help desk and the system support desk are accessible by choosing option one and two respectively. The payment help desk is available to answer all your questions regarding payments, policy or status under the ticket program while the system support desk has represented and is available to assist you with any technological issues you encounter using the ticket portal, questions about ticket assignments or TRP related questions. This will complete the presentation portion of our call and would like to start our question and answer session. Debbra, do we have any questions presented during the chat room feature? Debbra : Yes, we have. This is Debbra Tennessee. We have quite a few questions on the chat. Let's see. For those of you who are not using the chat today let me see if I can go back and answer some of these questions. The first question we had whether or not we were processing auto pay. We no longer have auto pay. It was replaced with e-pay. And we completed our last e-pay file I believe was in February. We hope to get a new e-pay file within the next week or two. Someone else asked the question could they submit with the work member multiple claim months or multiple periods of earning with the work member after the fax cover sheet? You can submit I believe if (Katie's) on the line she can confirm this. I believe you can submit with that fax cover sheet as many
You have bond beneficiaries and you have bond participants. In order for you to get paid under the bond project it must be a bond beneficiary. And with that -- I mean by that is social security has performed a work CDR and has placed -- even though the beneficiary is getting a reduced benefit there's an offset that is processed. And once we see that that offset is processed you will be eligible to receive outcome payments even though the beneficiary in current pay status with a reduced benefit. So, if not in to that offset is a fly or a work CDR it's processed that we can pay for these outcome claims. But again it must be a bond beneficiary. Bond beneficiary versus bond participant, is there maybe a reduce benefit for bond participant or they may participate in a program but not until that work CDR is performed with ENB eligible for outcome payment. I'm looking at this question from (Lori). I want to read it out loud because I'm not sure if I understand it. I would like to confirm the process. If we have a client who successfully completed through phase one milestone two but was unable to work within the 18 month for phase one milestone or parameters. He returned to work successfully but we are being denied as we did not deal for phase one milestone three nor phase one milestone four as he was clearly not eligible. Can we go ahead and build for these last few phase one milestones receive or deny or and then rebuild under phase two milestone? We continue working with him throughout the time he was not working. OK, what I just said to you and we do I believe have something out there on the website which we call a payments checklist where this might make more sense. You have to do the recount and another important thing is that payment’s have to be made in quarter. You cannot bill for phase one milestone four before you receive a phase one milestone three only if that phase one milestone three which is an exclusion due to look back earnings.