A Moment of Your Time WARD 32 Memorial Hospital, February 2012 Over a four week period, 11 patients completed the comments cards. 100% of patients who commented would recommend ward 32 to family and friends. 100% of patients who commented were treated with dignity and respect Date/W/C Ward/Department What did we do well What could we improve Would recommend us to family and friends Did you feel you were treated with dignity and respect Additional comments 9th March 2012 Ward 32 I think everything was done very well in the wards. Very attentive at doing a good job and help your stay to be comfortable. Maybe improve on the tea as I don’t like strong tea. Staff nurse Margaret was always very aware of all your needs. Worked very hard. Yes Yes Ward 32 Everything I came into A&E with extreme pain. I was assessed and given pain relief immediately. Everyone who came to see me introduced themselves and explained what they were going to Yes The staff worked well as a team. Staff took the time with elderly patients, not rushing them to wash and eat. The hospital was clean and hygienic. The food was tasty and presented well.
but I understand that it has to fit in with ward workload. Ward 32 Being polite and friendly. Time patients wait for painkillers. Yes Ward 32 All staff – nurses, consultants, doctors and porter were kind and helpful and showed real empathy with my situation. Fantastic customer service! Big Thanks! The only thing that caused me any anxiety was wait for my results etc, but the hospital was noticeably busy and staff were diligent and apologetic for any delays. Yes (absolutely! Thank you) Yes A big thank you to all staff who have helped me over the past few days. I was particularly anxious about staying in hospital but all staff were courteous, friendly and professional. Ward 32 Staff very friendly and nothing too much trouble. Flexible attitude – husband got time wrong for visiting – still made welcome and allowed to stay a bit longer. Credit to the establishment. Bit noisy during first night – not sure how to avoid as is a busy ward. Husband tried to phone x 6 – phone not answered. ACTION Yes Yes Bariatric service in infancy and diet requirements not quite right with 1st food given. Comments received very well by nursing staff and doctors and adjustments will be make for future patients. Felt comments were welcomes and was comfortable having the conversation.
Wasn’t made to fee like ‘moaning’ patient. Ward 32 Day staff work hard and do a good job. Night staff not as efficient. Yes Ward 32 Explain procedures. Carry out medical procedures. Manage wards. Carry out ward transfers. Could patients be asked to reduce the use of their own mobile phones. In many instances instead of resting and relaxing, patients are using their phones, making themselves anxious about home like and reducing the peace and quiet for others around them. Some patients are making one call after another. ACTION Yes Yes The staff all work well together as a team and clearly have a very dedicated ward sister who leads by example and motivates the team. The staff make a point of understanding the needs of individual patients. Ward 32 Day staff – just the best and very kind and helpful. Margaret Clothier deserves a medal. Night staff could be a little bit more compassionate. Yes Wish I had a list of names to give praise to so many! Ward 32 Everything. Nothing I can think of on my stay, but if I had been admitted sooner it Yes Yes I was aware of the likelihood of quinzes when I visited my GP on