3. Complaint Management Process Hospital has policies and procedures for the open and transparent management and investigation of complaints of discrimination, bullying, and sexual harassment. Summary data of complaints made, investigated and outcomes. Clearly defined and transparent policy detailing how to make a complaint, options, investigation process and possible outcomes. Clearly defined process to protect complainants. Hospital has documented performance review process for all staff, so it is aware of any repeated misdemeanors or serious complaints that need escalation/intervention requiring intervention to maintain a safe training environment. Process in place to share with RACS summary data, including outcomes or resolution of hospital managed complaints alleging discrimination, bullying and sexual harassment. Standard 2 - Education facilities and systems required All IMGs on a specialist pathway should have access to the appropriate educational facilities and systems to enable them to fulfill College requirements for specialist recognition and Fellowship of the College. Criteria Method of Assessment Minimum Requirements Essential in the hospital or within Hospital Network Describe and/ or attach documentation how the minimum criteria has been achieved 1. Tutorial room available Documented booking and access processes Feedback from supervisor and Tutorial rooms available when required In the hospital
IMGs 2. Access to private study area Designated study area Feedback from IMGs Designated study area/room available isolated from busy clinical areas 24-hour access acknowledging security issues In the hospital In the hospital 3. Support for IMG applicant Document support programs ie. language programs, Australian Health Care system etc. Accessibility to such programs when required Internal and external to hospital 4. Links with regional/ teaching hospitals Document support for Exam preparation Further training Up skilling Accessibility to other hospitals External to hospital Standard 3 - Quality of education, training and learning The position must offer the IMG opportunities to participate in a range of activities, the focus of which is to satisfactorily complete the period of clinical assessment and requirements of their specialist assessment. Criteria Method of Assessment Minimum Requirements Essential in the hospital or within Hospital Network Describe and/ or attach documentation how the minimum criteria has been achieved 1. Coordinated schedule of learning experiences for each IMG Published weekly timetable of activities which incorporate the learning needs of the IMG Weekly Imaging meeting Access to available formal structured tutorial program(s). In the hospital In the hospital 2. Opportunities for research, inquiry and scholarly activity Recent or current research funding, publications, current research projects, recognized innovation in medicine, clinical care or medical administration Feedback from IMGs Regular educational meetings IMGs enabled to access medical records, once ethical approval (if necessary) for the project is obtained Shared responsibility by Within the hospital network Within the hospital network Within the hospital network
4. Regular supervision workplace- based assessment and feedback to IMGs Documentation of hospital/ department practices relating to supervision, workplace-based assessment and feedback to IMGs Feedback from IMGs Goals discussed and agreed between surgeon and IMG at the commencement of period of clinical assessment One-to-one regular assessment of clinical practice One-to-One constructive feedback on performance three months One-to-one discussion on RACS formal assessment form Workplace-based assessment to be undertaken upon completion of every three month period (responsibility for compliance shared by clinical assessors, IMG and hospital) In the hospital In the hospital In the hospital In the hospital