QUALIFICATIONS Code Title Minimum Payable Hours Maximum Payable Hours SIR10116 Certificate I in Retail Services 147 155 SIR20216 Certificate II in Retail Services 342 360 SIR20116 Certificate II in Community Pharmacy 285 300 SIR30216 Certificate III in Retail 385 405 SIR30116 Certificate III in Community Pharmacy 447 470 SIR30316 Certificate III in Business to Business Sales 347 365 SIR40116 Certificate IV in Community Pharmacy 508 535 SIR40216 Certificate IV in Community Pharmacy Dispensary 437 460 SIR40316 Certificate IV in Retail Management 390 410 SIR50116 Diploma of Retail Leadership 561 590 SIR50217 Diploma of Visual Merchandising 936 985 SIR50317 Diploma of Retail Merchandise Management 608 640
UNITS OF COMPETENCY Unit Code Unit Title Nominal Hours SIRCCCS001 Interact with pharmacy customers 30 SIRCCCS002 Provide and promote services to pharmacy customers 20 SIRCCPM001 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines 30 SIRCCPM002 Coordinate a pharmacy quality system 45 SIRCCPM003 Lead and develop pharmacy teams 35 SIRCCPM004 Manage pharmacy sales and service delivery 35 SIRCCPM005 Manage pharmacy premises, equipment and merchandise 30 SIRCCPM006 Develop a pharmacy product and service range 40 SIRCDIS001 Assist customers with prescriptions 20 SIRCDIS002 Deliver medicines to customers outside the pharmacy 10 SIRCDIS003 Assist in dispensing prescriptions 50 SIRCDIS004 Assist in preparing dose administration aids 25 SIRCDIS005 Assist in preparing extemporaneous prescriptions 65 SIRCDIS006 Maintain dispensary stock 20 SIRCDIS007 Administer dispensary computer system and claims 20 SIRCDIS008 Coordinate service to residential care facilities 25 SIRCHCS001 Support the management of obstructive sleep apnoea 30 SIRCHCS002 Supply and hire home health care aids and equipment 20 SIRCHCS003 Test blood pressure and advise on self-monitoring 30 SIRCHCS004 Test blood glucose and advise on self-monitoring 30 SIRCHCS005 Provide Australian Needle and Syringe Program services 15 SIRCHCS006 Coordinate pharmacy health promotions 20 SIRCIND001 Work effectively in a community pharmacy 15 SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines 15 SIRCINF001 Use pharmacy practices for infection control 40 SIRCPPA001 Assist customers with vitamins, minerals and supplements 20 SIRCPPA002 Assist customers with eye and ear care products 20 SIRCPPA003 Assist customers with first aid products 20
Wholesale, Retail and Personal Services (WRAPS) The CMM Service is provided by Executive Officers, across all industry areas covered by Training Packages. They can assist with questions on payable and nominal hours. Alison Hollands Victoria University PO Box 14428, Melbourne VIC 8001 (03) 9919-8351 Service Skills Organisation (SSO) SkillsIQ Ltd This SSO is responsible for developing this Retail Services Training Package, companion volumes and support material and can be contacted for further information. GPO Box 4194, Sydney NSW 2000 National Register for VET in Australia Training.gov.au (TGA) TGA is the Australian governments’ official National Register of information on Training Packages, Accredited Courses, qualifications, units of competency and RTOs. Australian Government Department of Education and Training The Commonwealth Department is responsible for national policies and programmes that help Australians access quality vocational education and training. Victorian State Government Department of Education and Training (DET) DET is responsible for funding and the implementation of Vocational Education and Training (VET) in Victoria, including Apprenticeships and Traineeships policy. (03) 9637 2000 National VET Regulatory Authority Australian Skills Quality Authority (ASQA) ASQA is the national regulator for Australia’s VET sector. Info line: 1300 701 801 Victorian State VET Regulatory Authority Victorian Registration and Qualifications Authority (VRQA) The VRQA is a statutory authority responsible for the registration and regulation of Victorian RTOs and for the regulation of apprenticeships and traineeships in Victoria. (03) 9637 2806 Industry Regulatory Bodies applicable to this Training Package Pharmacy Board of Australia , supported by AHPRA Australian Health Practitioner Regulation Agency, AHPRA – Regulating Australia’s health practitioners in partnership with the National Boards 1300 419 495