Identify and communicate issues arising in the workplace Issues and problems are identified as they arise Information regarding problems and issues are organized coherently to ensure clear and effective communication Dialogue is initiated with appropriate personnel Communication problems and issues are raised as they arise Types of issues and problems in the workplace Written and electronic communication methods Communication barriers affecting workplace discussions Identifying cause of problems Communicating with the Master of the Ship on the possible shortage of the food supply due to change of ship’s port Identifying problems and issues Organizing information on problems and issues Relating problems and issues of call/ voyage
RANGE OF VARIABLES VARIABLE RANGE Methods of communication Non-verbal gestures Verbal Face to face Two-way radio Speaking to groups telephone Written Internet EVIDENCE GUIDE Critical aspects of Competency Assessment requires evidence that the candidate: with a range of communication/information at one time Made constructive contributions in workplace issues Sought workplace issues effectively Responded to workplace issues promptly Presented information clearly and effectively written form Used appropriate sources of information appropriate questions Provided accurate information Resource Implications The following resources MUST be provided: Variety of Information Communication tools Simulated workplace Methods of Assessment Competency in this unit must be assessed through Written Examination Oral Questioning Portfolio Context for Assessment Competency may be assessed in the workplace or in simulated workplace environment
UNIT OF COMPETENCY: DEVELOP AND PRACTICE NEGOTIATION SKILLS UNIT CODE : 500311111 UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes required to collect information in order to negotiate to a desired outcome and participate in the negotiation. ELEMENT PERFORMANCE CRITERIA Italicized are elaborated in the REQUIRED KNOWLEDGE REQUIRED SKILLS 1. Plan negotiations Information on preparing for negotiation is identified and included in the plan Information on creating nonverbal environments for positive negotiating is identified and included in the plan Information on active listening is identified and included in the plan Information on different questioning techniques is identified and included in the plan Information is checked to ensure it is correct and date Knowledge on Codes of practice and guidelines for the organization Knowledge of organizations policy and procedures for negotiations Decision making and conflict resolution strategies procedures Concept of negotiation Communication skills (verbal and listening) Active listening Setting conflict Preparing conflict resolution Problem solving strategies on how to deal with unexpected questions and attitudes during negotiation Interpersonal skills to develop rapport with other parties 2. Participate in negotiations Criteria for successful outcome are agreed upon by all parties Desired outcome of all parties are considered Appropriate language is used throughout the negotiation A variety of questioning techniques are used The issues and processes are documented and agreed upon by all parties Possible solutions are discussed and their viability assessed Areas for agreement are confirmed and recorded Follow-up action is agreed upon by all parties Outcome of negotiation Knowledge on Language Different Questioning techniques Problem solving strategies on how to deal with unexpected questions and attitudes during negotiation Negotiating skill Communication skills (verbal and listening) Observation skills Interpersonal skills to develop rapport with other parties Applying effective questioning techniques Setting conflict
Determine fundamental causes of the problem Possible causes are identified based on experience and the use of problem solving tools / analytical techniques. Possible cause statements are developed based on findings Fundamental causes are identified per results of investigation conducted Relevant equipment and operational processes Enterprise goals, targets and measures Enterprise quality, OHS and environmental requirements Enterprise information systems and data collation Industry codes and standards Analysis of root causes Determine corrective action All possible options are considered for resolution of the problem Strengths and weaknesses of possible options are considered Corrective actions are determined to resolve the problem and possible future causes Action are developed identifying measurable objectives, resource needs and timelines in accordance with safety and operating procedures Understanding the procedure in undertaking corrective action Principles of decision making strategies and techniques Enterprise information systems and data collation Action planning Identifying and clarifying the nature of the problem Devising the best solution Evaluating the solution Implementing developed plan to rectify the problem Implementing corrective and preventive actions based on root cause analysis Provide recommendation/s to manager Reports on recommendations are prepared according to procedures. Recommendations are presented to appropriate personnel. Recommendations are followed-up, if required How to make a report and recommendation Writing report and
UNIT OF COMPETENCY: USE MATHEMATICAL CONCEPTS AND TECHNIQUES UNIT CODE : 500311113 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required in the application of mathematical concepts and techniques. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the REQUIRED KNOWLEDGE REQUIRED SKILLS 1. Identify mathematical tools and techniques to solve problem 1.1 Problem are identified based on given condition 1.2 Mathematical techniques are selected on the given problem Fundamental operation (addition, subtraction, division, multiplication) Units of measurement and its conversion Fundamental of units Standard formulas Basic measuring tools/devices Measurement system Basic measuring tools/devices Steps in solving problem Identifying and selecting different measuring tools Applying different formulas in solving problems Describing the units of measurement and fundamental units Stating arithmetic calculations involving the following; addition, subtraction, division, multiplication Stating arithmetic calculations involving the following: addition, subtraction, division, multiplication Applying theory into actual application on shipboard catering processes 2. mathematical procedure/ solution 2.1 Mathematical techniques are applied on the problem identified 2.2 Mathematical computations are performed to the level of accuracy required for the problem 2.3 Results of mathematical computation is determined and verified based on job requirements questions Estimation Use of mathematical tools and standard formulas Mathematical techniques Solving mathematical computations Converting Metric to English Selecting and using appropriate and efficient techniques and strategies to solve problems 3. Analyze 3.1 Result of application is Techniques in analyzing the results Analyzing the result based on the
1. Study/select appropriate technology Usage of different technologies is determined based on job requirements Appropriate technology is selected as per work specification Awareness on technology and its function techniques Health and safety procedure Company policy in relation to relevant technology Machineries/ equipment and application Software programs Identifying relevant technology on job 2. Apply relevant technology Relevant technology is effectively used in carrying out function Applicable software and hardware are used as per task requirement Management concepts are observed and practiced as per established industry practices Knowledge on operating instructions Understanding software and hardware system Communication techniques Health and safety procedure Company policy in relation to relevant technology Different management concepts Technology adaptability Applying relevant technology Communicating skills Using software applications skills Conducting risk assessment 3. Maintain/ enhance relevant technology Maintenance of technology is applied in accordance with the industry standard operating procedure, manufacturer’s operating guidelines and occupational health and safety procedure to ensure its operative ability Updating of technology is maintained through continuing education or training in accordance with job requirement Technology failure/ defect is immediately reported to the concern/responsible person or section for appropriate action Awareness on technology and its function Repair and maintenance procedure Health and safety procedure Company policy in relation to relevant technology Upgrading of technology Organizational flow Performing troubleshooting skills Identifying failures or defects Communication skills Applying corrective and preventive maintenance
COMMON COMPETENCIES UNIT TITLE : APPLY QUALITY STANDARDS UNIT CODE : ELC315202 UNIT DESCRIPTOR : This unit covers the knowledge, skills, (and) attitudes and values needed to apply quality standards in the workplace. The unit also includes the application of relevant safety procedures and regulations, organization procedures and customer requirements ELEMENT PERFORMANCE CRITERIA Italicized Bold terms are elaborated in the REQUIRED KNOWLEDGE REQUIRED SKILLS Assess quality of received materials or components Work instructions are obtained and work is carried out in accordance with standard operating procedures Received materials or component parts are checked against workplace standards and specifications Faulty material or components related to work are identified and isolated Faults and any identified causes are recorded and/or reported to the supervisor concerned in accordance with workplace procedures Faulty materials or components are replaced in accordance with workplace procedures Relevant production processes, materials and products Characteristics of materials, software and hardware used in production processes Quality checking procedures Quality Workplace procedures Identification of faulty materials related to work Reading skills required to interpret work instruction Critical thinking Interpreting work instructions Assess own work Documentation relative to quality within the company is identified and used Completed work is checked against workplace standards relevant to the task undertaken Errors are identified and isolated Information on the quality and other indicators of production performance is recorded in accordance with workplace procedures Deviations from specified quality standards, causes are documented and reported in accordance with the workplace’ standards operating procedures Safety and environmental aspects of production processes Fault identification and reporting Workplace procedure in documenting completed work Workplace Quality Indicators Carry out work in accordance with OHS policies and procedures
Engage in quality improvement Process improvement procedures are participated in relation to workplace assignment Work is carried out in accordance with process improvement procedures Performance of operation or quality of product or service to ensure customer satisfaction is monitored Quality improvement processes Company customers defined Solution providing and 3.2 Practice company process improvement procedure
UNIT TITLE : PERFORM COMPUTER OPERATIONS UNIT CODE : ELC311203 UNIT DESCRIPTOR : This unit covers the knowledge, skills, (and) attitudes and values needed to perform computer operations include inputting, accessing, producing and transferring data using the appropriate hardware and software ELEMENT PERFORMANCE CRITERIA Italicized Bold terms are elaborated in the REQUIRED KNOWLEDGE REQUIRED SKILLS Plan and prepare for task to be undertaken Requirements of task are determined according to job specifications Appropriate hardware and software are selected according to task assigned and required outcome Task is planned to ensure OH&S guidelines and procedures are followed Client -specific guidelines and procedures are followed. Required data security guidelines are applied in accordance with existing procedures. Main types of computers and basic features of different operating systems Main of a computer Information on hardware and software Data security guidelines Reading and comprehension skills required to interpret work instruction and to interpret basic user manuals. Communication skills to identify of communication, request advice, follow instructions and receive feedback. Interpreting user manuals and security guidelines Input data into computer Data are entered into the computer appropriate program/application in accordance with company procedures Accuracy of information is checked and information is saved in accordance with standard operating procedures Inputted data are stored in storage media according to requirements Work is performed within ergonomic guidelines Basic ergonomics of keyboard and computer user Storage devices and basic categories of memory Relevant of software Technology skills to use equipment safely including keyboard skills. Entering data Access information using computer Correct program/ application is selected based on job requirements Program/application containing the information required is accessed according to company procedures Desktop icons are correctly selected, opened and closed for navigation purposes Keyboard techniques are carried out in line with OH&S General security, privacy legislation and copyright Productivity Application Business Application Accessing information Searching and browsing files and data
CORE COMPETENCIES UNIT TITLE : ASSIGN MEDICAL CODES UNIT CODE : ICT325301 UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitude necessary to assign codes for medical diagnoses, procedures, services, supplies, equipment, and other services. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Prepare requirements for medical coding Patient’s medical records/charts are retrieved from client’s system Coding tools/system to be used for medical coding are prepared based on client’s specification/coding guidelines Medical Documentation Healthcare Laws and Ethics Medical Coding Systems Diagnosis Code Set Procedure Code Set Supplies code Set 5S and 3Rs I.T. Process Computer skills Analytical skills Reading and comprehension skills Research skills Communication skills Evaluate medical reports Medical information necessary for coding are analyzed for completeness based on client’s specification/coding guidelines Medical Report is reviewed to determine the appropriate diagnoses, procedures equipment & supplies on client’s specification/coding guidelines. When necessary, specific requirements of insurance/ payor are considered Lacking data on the initial screening result are requested from the client Medical Terminology Systems of the body (e.g., skeletal, respiratory, cardiovascular) anatomy Human physiology Fundamental nature of a disease process, symptoms and methods of treatment Common medical conditions Medical investigations and procedures Injuries Common abbreviations for medical and pharmacological terms (e.g., BCG, HRT) Common medications Commonly used medical equipment and instruments Laboratory testing methods Diagnostic and surgical procedures Laboratory values and significance Medico-legal terminology Analytical skills Reading and comprehension skills Research skills Communication skills Computer skills
Client’s specific guidelines/ coding standards Medical Documentation Healthcare Laws and Ethics Essential of healthcare insurance Medical Coding Systems Assign Medical terms to be reported are searched or located in the Alphabetic index of the appropriate coding reference/s Code numbers are verified using the tabular list of the coding manual Verified medical code or codes are assigned to the highest level of details in line with coding standards and guidelines Unclear/Questionable are clarified with appropriate resource person/s in line with enterprise procedures Coding information/ requirements are verified for completeness of data based on the required fields prior to submission Medical Terminologies Medical Documentation Healthcare Laws and Ethics Essential of healthcare insurance Diagnosis code set Procedure code set supplies code set Client’s specific guidelines/coding standards 5S and 3Rs Analytical skills Reading and comprehension skills Research skills Communication skills Computer skills
Client’s specific guidelines/ coding and claims processing standards 5S and 3Rs Screen claims Claims are checked for authorization, eligibility based on provider and/or subscriber contract with the payer Completeness of claims documentation are checked in accordance with payer requirements Lacking data on the initial screening result are requested from medical provider Medical Terminologies Medical Documentation Medical claim process Healthcare Laws and Ethics Essential of healthcare insurance Medical Coding Systems International Classification of Diseases Current Procedural Terminology Healthcare Common Procedure Coding System Client’s specific guidelines/ coding and claims processing standards Analytical skills Reading and comprehension skills Researching skills Basic mathematical skills Communication skills Computer skills Process claims/billing Encode patient, provider and/or billing information Determine reimbursable procedures and/or services based on existing insurance contract or provider contract or any existing reimbursement guidelines Billing information is verified for completeness of data based on the required fields. Determine billing address and facility based on insurance contract Medical Terminologies Medical Documentation Medical claim process Healthcare Laws and Ethics Essential of healthcare insurance Medical Coding Systems include but not limited to: Diagnosis Code Set Procedure Code Set Supplies Code set Client’s specific guidelines/ coding and claims processing standards Analytical skills Reading and comprehension skills Researching skills Basic mathematical skills Communication skills Computer skills
UNIT : MANAGE MEDICAL CLAIMS UNIT CODE : ICT325303 UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitude necessary to manage medical claims. It covers managing account receivable, denials/ rejections and underpaid medical claims. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Manage account receivable Processed and submitted claims are tracked and monitored on enterprise or client requirements Pending claims are followed-up from and/or patient in accordance with enterprise policy Supporting documents are Identified and requested from the medical provider based on payer requirements (when necessary) Posting of payments are performed in accordance with enterprise/client’s policy Medical Terminology Systems of the body (e.g., skeletal, respiratory, cardiovascular) Human anatomy Human physiology Fundamental nature of a disease process, signs, symptoms and methods of treatment Common medical conditions Medical investigations and procedures Injuries Common abbreviations for medical and pharmacological terms (e.g., BCG, HRT) Common medications Commonly used medical equipment and instruments Laboratory testing methods Diagnostic and surgical procedures Laboratory values and significance Medico-legal terminology Medical Documentation Medical claim process Healthcare Laws and Ethics Essential of healthcare insurance Medical Coding Systems include but not limited to: Diagnosis code set Procedure code set Supplies Code set Client-specific guidelines and coding and claims processing standards 5S and 3Rs Analytical skills Reading and comprehension skills Researching skills Basic mathematical skills Communication skills Computer skills
Manage denied/ rejected claims Denied/ Rejected claims are reviewed based on the explanation of benefits from the insurance company. Reasons for denial/rejections are verified with payer’s adjusters in line with enterprise policy. Necessary adjustments are made on the explanation of benefits from the insurance company. Supporting documents are Identified and requested from the medical provider on the payer requirements. Adjusted claims are in compliance with requirements Medical Terminologies Medical Documentation Medical claim process Healthcare Laws and Ethics Essential of healthcare insurance Medical Coding Systems Diagnosis Code set Procedure Code set Supplies Code set Client’s specific guidelines / Coding and claims standards 5S and 3Rs Analytical skills Reading and comprehension skills Researching skills Basic mathematical skills Communication skills Computer skills Manage underpaid claims Underpaid claims are reviewed based on the explanation of benefits from the insurance company. Reasons for underpayment are verified with adjusters in line with enterprise policy. Supporting documents are prepared based on payer requirements. Underpaid claims are together with appeal request in line with enterprise/client’s policy. Medical Terminologies Medical Documentation Medical claim process Healthcare Laws and Ethics Essential of healthcare insurance Medical Coding Systems Diagnosis Code set Procedure Code Set Supplies Code set Client’s specific guidelines / Coding and Claims Standards 5S and 3Rs Analytical skills Reading and comprehension skills Researching skills Basic mathematical skills Communication skills Computer skills
RANGE OF VARIABLES VARIABLE Supporting documents May include but not limited to: Patient’s record (diagnostic examination result) Medical provider’s Diagnoses code set, procedure code set and supplies code set Billing record Posting of payments May be classified as: paid under paid rejected or denied Rejected claims May be caused by but not limited to: Incomplete/incorrect patient information Illegible/unreadable documents Incorrect medical Incomplete/incorrect providers information Reasons for underpayment May include but not limited to: Medically unnecessary procedure, supplies and/or equipment Not covered by benefit plan Exceeded coverage plan Unauthorized procedure, supplies and/or equipment Duplicate billing Bundled medical procedure codes EVIDENCE GUIDE Critical aspects of competency Assessment must show that the candidate: Managed account receivable Managed rejection/denials Managed underpayment Methods of assessment The following may be used to objectively assess the candidate: Demonstration with oral Questioning Written test Portfolio with interview Resource implication The following resources May be provided: diagnosis coding manuals Procedures/Services and supplies coding Manuals and/or equivalent Mockup/Sample Medical documentation Context of Assessment Assessment may be conducted in the workplace or in a simulated environment.
BASIC COMPETENCIES 32 hrs Unit of Competency Learning Outcomes Learning Content (Required Knowledge) Practical Activities (Required Skills) Methodology Assessment Approach Nominal Duration 1. Lead workplace communication 1.1 Communicate information workplace processes. . Method of communication Communication skills Communication tools Questioning techniques Expressing One self Practice on Public speaking Written activities on workplace process Group discussion Role Play Brainstorming Demonstration Written Test Interview Observation 2 1.2 Lead workplace discussions Method/technique of discussion How to lead discussion How to solicit response Written and Electronic communication activities Debate Exercises handout/ module Discussion Role Play Written Test Demonstration 2 1.3 Identify and communicate issues arising in the workplace Identify problems and issues Organizing information on problem and issues Relating problems and issues Communication barriers affecting workplace discussions Resolving conflict in the workplace Making a report about problem and issues Practice communication model Brainstorming Self-paced handout/ module Role Play Self-paced handout/ module Interviews Written exam Demonstration 2 hours 2. Lead small teams Provide team leadership. Communication skills required for leading small team Skills and techniques in promoting team building Negotiating skills Up to date dissemination of instruction and requirements to members Art of listening and treating individual team members concern Evaluate the success factors in the contribution of the personnel in the implementation of the safety, quality and environmental objectives of the company Practice leadership activities Teambuilding activities simple negotiation strategy on workplace issues Role play on communication model and the art of listening Self-paced handout/ module Role Play Case Study Written Oral Questioning Demonstration 2 hours
Assign responsibilities among members Duties and responsibilities of each team member Skills in identifying individual skills, knowledge and attitude as basis for allocating responsibilities Knowledge in identifying each team member duties and responsibilities Planning session regarding duties and responsibilities of each team member Writeshop of interpersonal abilities, attitude and knowledge Identification of team members responsibilities thru simulation Role Play Workshop Demonstration Case studies Interview Demonstration 2 Set performance expectation for team members. Knowledge and skills in setting individual performance target/expectation Team members duties and responsibilities Employee policies and procedures Defining performance expectations criteria Develop /implement an appraisal document for the worker Workshop on setting individual performance target Writeshop on team members duties and responsibilities Video presentation regarding employees performance role and expectation towards work Group discussion Writeshop Multimedia presentation Written exam Demonstration Written Exam 1 hour Supervise team performance Knowledge and skills in monitoring team member performance Monitoring team operation to ensure client needs and satisfaction Methods of monitoring performance Informal/formal counseling skills Practice monitoring skills Design monitoring scheme for team operation as well as client satisfaction and Evaluate performance of worker Role Play Writeshop Discussions Self-paced handout/ module Group Dynamics Written Test Demonstration Written Test Demonstration 1 hour
3. Develop and practice negotiation skills Identify relevant information in planning negotiations Background information on other parties to the negotiation Observing differences between content and process Identifying bargaining information Applying strategies to manage process Perform Data gathering regarding relevant information related to negotiation Designing a negotiation process Practice negotiation strategies and manage the process Direct observation Self-paced handout/ module Discussion Workshop Interview Written exam Demonstration 2 hours Participate in negotiations Applying steps in negotiating process Strategies to manage conflict in negotiating process Writeshop on identifying negotiation process Perform background information gathering Simulation/ role playing Writeshop Discussion Written exam Practical/ performance test 2 hours Document areas for agreement Procedure in documenting negotiations Managing information Filing documents Practice documentation techniques/minutes of meeting Practice recording of agreement Keeping of records Case studies Role play Written exam Practical/ performance test 1 hour 4. Solve workplace problem related to work activities 4.1 Explain the analytical techniques Observation, investigation & analytical techniques Brainstorming and effect diagrams Conduct investigation and root cause analyses and implement corrective actions Perform analytical skills in solving problem related to work Direct observation Simulation Written test Demonstration 2 hours 4.2 Identify the problem Normal operating parameters & product quality Identifying & clarifying the nature of problem Application of analytical techniques Evaluate the present status of the performance against the established safety, quality and environmental policies of the workplace Discussion in identifying and clarifying the nature of problem Simulation/ role playing Discussion Simulation Written exam Practical/ performance test Demonstration 1 hour
4.3 Determine the possible cause/s of the problem Non-routine process and quality problems Teamwork and work allocation problem Safety and emergency situations and incidents Implement corrective or preventive actions based on root cause analyses View presentation on possible cause of problem in the workplace Writeshop on the determining problems in the workplace Case studies Multimedia presentation Writeshop Written exam Interviews Written Test 1 hour 5. Use mathematical concepts and techniques Identify mathematical tools and techniques to solve problem Measurement system Basic measuring tools/devices Practice mathematical concepts to solve problem in the workplace Direct observation Demonstration Written exam Practical/ performance test 1 hour Apply mathematical procedures/ solution Fundamental operation (addition, subtraction, division, multiplication) Practice linear measurements and conversion Practice mathematical calculation on workplace situation Simulation/ role playing Demonstration Written exam Practical/ performance test 2 Analyze results Precision and accuracy Compare the results against the new requirements and identify gaps Analysis of result Case studies Demonstration Written exam Interviews 2 hours 6. Use relevant technologies Identify appropriate technology Awareness on technology and its function Communication techniques Film Viewing regarding technology and its benefits Identify different technology applicable to workplace Direct observation Multimedia presentation Written exam Demonstration 2 hours Apply relevant technology Study different relevant technology in the workplace Relate 5s to technology Conduct risk assessment for a routine or non-routine task in the workplace using the established systems Application of relevant technology to the workplace Direct observation Simulation/ role playing Written exam Demonstration 2 hours
Maintain/ enhance relevant technology Corrective and preventive maintenance Upgrading of technology Communication Skills Organizational set–up / work flow Identify monthly maintenance tasks based on the Planned Maintenance System Application of corrective and preventive maintenance to workplace Case studies Simulation/ role playing Interviews Demonstration 2 hours 32 hours Note: Basic competencies may be embedded in the core competencies. COMMON COMPETENCIES 18 hrs Unit of Competency Learning Outcomes Learning Contents Practical Activities Methodologies Assessment Methods Nominal Duration Quality Standards Assess quality of received materials Relevant production processes, materials and products Characteristics of materials, software and hardware used in production processes Quality checking procedures Quality Workplace procedures Identification of faulty materials Checking quality of materials or component parts as per manufacturer’s standards Interpreting specifications or symbols Field trip Symposium Video clips Simulation/ Role playing On the job training Written test Demonstration & questioning Observation & questioning 3 hours Assess own work Safety and environmental aspects of production processes Observing safety and environmental aspects of Field trip Symposium Film showing Demonstration & questioning 3 hours
Fault identification and reporting Workplace procedure in documenting completed work Workplace Quality Indicators production processes Preparing technical reports Performing procedures in the workplace Simulation On the job training Observation & questioning Third party report Engage in quality improvement Quality improvement processes IEC/ISO standards Environmental and safety standards Implementing continuous improvement trip Symposium Film showing Simulation On the job training Demonstration & questioning Observation & questioning Third party report 2 hours Perform Computer Operations Plan and prepare for task to be undertaken Main types of computers and basic features of different operating systems Main parts of a computer Information on hardware and software Data security guidelines Different Computer specifications Planning and preparing computer operation activity Modular Film showing Computer training (e-learning) Project method On the job training Demonstration & questioning Observation & questioning party report Assessment of output product Portfolio Computer- based assessment 3 Input data into computer keyboard and computer user Storage devices and basic categories of memory Relevant types of software Encoding of data Saving encoded data Modular Film showing Computer based training (e-learning) Project method On the job training Demonstration & questioning Observation & questioning Third party report Assessment of output product Portfolio Computer- based assessment 1 hour
Access information using computer General security, privacy legislation and copyright Productivity Application Microsoft office applications Business Application Introduction to Basic Programming software Accessing computer Performing data encoding Creating presentation materials Drafting office communication and documents Modular Film showing Computer based training (e-learning) Project method On the job training Demonstration & questioning Observation & questioning Third party report Assessment of output product Portfolio Computer- based assessment 2 hours Produce/ output data using computer system Computer application in printing, scanning and sending facsimile Types and function of computer peripheral devices Printing and scanning of office documents and materials Sending of office/business documents Saving of documents in storage devices CD/DVD USB drives Hard disk drives Modular Film showing Computer based training (e-learning) Project method On the job training Demonstration & questioning Observation & questioning Third party report Assessment of output product Portfolio Computer- based assessment 2 hours Maintain computer equipment and systems Computer equipment/system basic maintenance procedures Different types of computer viruses Basic file maintenance procedures Performing cleaning of PC parts/hardware components Scanning/Debugging of computer software and applications Modular Film showing Computer training (e-learning) Project method On the job training Demonstration & questioning Observation & questioning Third party report Assessment of output product Portfolio 2
Identifying standard coding practices 1.3 Assign codes Basic Coding steps Classification of Diagnoses Codes Classification of Procedure and Supply codes Best Practices in Coding Knowing the basic coding steps. Assigning appropriate diagnoses codes Assigning appropriate procedure and supply codes Applying best practices in coding activities Lecture Discussion Demonstration Written exam Demonstration Interview 80 Process Medical Claims/ Billing 2.1 Prepare requirements for claims processing Medical terminology Medical documentation and billing forms Claims processing requirements Medical provider requirements Third-party payers Patient Information Perform data gathering of requirements for claims processing Identify the appropriate claims processing requirement by medical providers Evaluate completeness of claims documents for processing Discussion Demonstration Case study Written exam Demonstration Interview 4 2.2 Screen claims Healthcare Laws and Ethics Healthcare Insurance and Government Insurance Clearinghouse Medical billing software Basic mathematical tools Precision and accuracy Communication skills Checking claim eligibility and authorization Performing research activities to screen claims Practicing mathematical concept to process claims Identifying and analyzing variances and discrepancies in claims Creating report log to communicate with client Discussion Demonstration Project type Written exam Demonstration Direct observation 12 2.3 Process claims/billing Healthcare Laws and Ethics Medical Coding Systems Identify correct billing information Brain storming Discussion Demonstration Written exam Demonstration 12