This section gives the details of the contents of the basic, common, and core units of competency required for Transmission Line Installation and Maintenance NC IV. BASIC COMPETENCIES UNIT OF COMPETENCY: UTILIZE SPECIALIZED COMMUNICATION SKILLS UNIT CODE : 500311115 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to use specialized communication skills to meet specific needs of internal and internal clients, conduct interviews, facilitate group of discussions, and contribute to the development of communication strategies. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Meet common and specific communication needs of clients and colleagues Specific communication needs of clients and colleagues are identified and met Different approaches are used to meet communication needs of clients and colleagues Conflict is addressed promptly and in a timely way and in a manner which does not compromise the standing of the organization Communication process Dynamics of groups and different styles of group leadership Communication skills relevant to client groups Full range of communication techniques including: Full range of communication Active listening Feedback Interpretation Role boundaries setting Negotiation Establishing empathy Communication skills required to fulfill job as specified by the organization Contribute to the development of communication strategies Strategies for internal and external dissemination of information are developed, promoted, implemented and reviewed as required Channels of communication are established and reviewed regularly Coaching in effective communication is provided Work related network and relationship are maintained as necessary Negotiation and conflict resolution strategies are used where required Communication with clients and colleagues is Different communication strategies Strategies in negotiations and conflict resolution range of communication techniques including: Active listening Feedback Interpretation Role boundaries setting Negotiation Establishing empathy skills required to fulfill job roles as specified by the organization
appropriate to individual needs and organizational objectives Represent the organization When participating in internal or external forums, presentation is relevant, appropriately researched and presented in a manner to promote the organization Presentation is clear and sequential and delivered within a predetermined time Utilize appropriate media to enhance presentation Differences in views are respected Written communication is consistent with organizational standards Inquiries are responded in a manner consistent with organizational standard Communication process Communication skills relevant to client groups Appropriate presentation tools and materials Computer skills Communication skills required to fulfill job as specified by the organization Facilitate discussion Mechanisms enhance effective group interaction is defined and implemented Strategies which encourage all group members to participate are used routinely Objectives and agenda for meetings and discussions are routinely set and followed Relevant information is provided to to facilitate outcomes Evaluation of group communication strategies is undertaken to promote participation of all parties Specific communication needs of individuals are identified and addressed Communication process Dynamics of groups and different styles of group leadership Communication skills relevant to client groups Full range of communication techniques including: Role boundaries setting Negotiation Establishing empathy Communication skills required to fulfill job as specified by the organization Conduct interview 5.1 A range of appropriate communication strategies are employed in interview situations 5.2 Records of interviews are made and maintained in accordance with organizational procedures 5.3 Effective questioning, listening and nonverbal Communication process Effective questioning, listening and nonverbal communication techniques Full range of communication techniques including: Active listening Feedback Negotiation Establishing empathy
Demonstrated effective communication skills with clients accessing service and work colleagues Adopted relevant communication techniques and strategies to meet client particular needs and difficulties Resource Implications Access to appropriate workplace assessment can take place Methods of Assessment Competency in this unit may be assessed through: Direct observation Oral Interview Context for Assessment This unit should be assessed on the job through simulation UNIT OF COMPETENCY : DEVELOP TEAMS AND INDIVIDUALS UNIT CODE : 500311116 UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes required to determine individual and team development needs and facilitate the development of the workgroup. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Provide team leadership 1.1 Learning and development needs are systematically identified and implemented in line with organizational requirements 1.2 Learning plan to meet individual and group training and developmental needs is collaboratively developed and implemented 1.3 Individuals are encouraged to self -evaluate performance and identify areas for improvement 1.4 Feedback on performance of team members is collected from relevant sources and compared with established team learning process Coaching and mentoring principles Understanding how to work effectively with team members who have diverse work styles, aspirations, cultures and perspective Understanding how to facilitate team development and improvement Understanding methods and techniques for eliciting and interpreting feedback Ability to : read and understand a variety of texts, prepare general information and documents according to target audience; with accuracy; use grammar and punctuation effective relationships and conflict management Communication skills Coaching and mentoring skills to provide support to colleagues
Foster individual and organizational growth Learning and development program goals and objectives are identified to match the specific knowledge and skills requirements of competency standards Learning delivery methods are appropriate to the learning the learning style of participants and availability of equipment and resources Workplace learning opportunities and coaching/ mentoring assistance are provided to facilitate individual and team achievement of competencies Resources and timelines required for learning activities are identified and approved in accordance with organizational requirements Coaching and mentoring principles Understanding how to work effectively with team members who have diverse work styles, aspirations, cultures and perspective Understanding methods and techniques for eliciting and interpreting feedback Communication skills including receiving feedback and reporting, maintaining effective relationships and conflict management Coaching and mentoring skills to provide support to colleagues Reporting skills to organize information; assess information for relevance and accuracy; identify and elaborate on learning outcomes Facilitation skills to conduct small group training sessions Monitor and evaluate workplace learning 3.1 Feedback from individuals or teams is used to identify and implement improvements in future learning arrangements 3.2 Outcomes and performance of individuals/teams are assessed and recorded to determine the effectiveness of development programs and the extent of additional support 3.3 Modifications to learning plans are negotiated to improve the efficiency and effectiveness of learning 3.4 Records and reports of competency are maintained within organizational requirement Understanding how to facilitate team development and improvement Understanding methods and techniques for eliciting and interpreting feedback Understanding methods for identifying and prioritizing personal development opportunities and options Knowledge of career paths and competency standards in the industry Communication skills including receiving feedback and reporting, maintaining effective relationships and conflict management Coaching and mentoring skills to provide support to colleagues Reporting skills to organize information; assess information for relevance and accuracy; identify and elaborate on learning outcomes Ability to relate to people from a range of social, cultural, physical
and mental backgrounds Develop team commitment and cooperation 4.1 Open communication processes to obtain and information is used by team 4.2 Decisions are reached by the team in accordance with its agreed roles and responsibilities 4.3 Mutual concern and camaraderie are developed in the team Understanding methods and techniques for eliciting and interpreting feedback Understanding methods for identifying and prioritizing personal development opportunities and options Knowledge of career paths and competency standards in the industry Communication skills including receiving feedback and reporting, maintaining effective relationships and conflict management Coaching and mentoring skills to provide support to colleagues Facilitation skills to conduct small group training sessions Ability to relate to people from a range of social, cultural, physical and mental backgrounds Facilitate accomplishment of organizational goals 5.1 Team members actively participated in team activities and communication processes 5.2 Teams members developed individual and joint responsibility for their actions 5.3 Collaborative efforts are sustained to attain organizational goals Team activities and communication processes Understanding how to work effectively with team members who have diverse work styles, aspirations, cultures and perspective Understanding how to facilitate team development and improvement Knowledge of career and competency standards in the industry Communication skills including receiving feedback and reporting, maintaining effective relationships and conflict management Planning skills to organize required resources and equipment to meet learning needs Coaching and mentoring skills to provide support to colleagues Ability to relate to people from a of social, cultural, physical and mental backgrounds
Analyze the problem (Use system thinking) Issues/concerns are evaluated on data gathered Possible causes of problem are identified within the area of responsibility as on experience and the use of problem solving tools/analytical techniques Possible cause statements are developed based on findings understanding of systems, organizational systems and functions Broad knowledge of help desk and maintenance practices Broad knowledge of the client business domain Broad knowledge based of diagnostic tools General principles of OHS Divisional/unit responsibilities Decision making within a limited range of options. Communication is clear, precise and varies according to the type of audience Time management as applied to Analytical skills in relation to routine malfunctions. Identify possible solutions All possible options are considered for resolution of the problem in accordance with safety and operating procedures Strengths and weaknesses of possible options are considered Corrective action is determined to resolve the problem and its possible future causes Broad understanding of systems, organizational systems and functions Broad knowledge of help desk and maintenance practices Current industry accepted hardware and software products with broad and detailed knowledge of its general features and capabilities Broad knowledge of the operating system Broad knowledge of the client business domain Broad knowledge based of diagnostic tools Decision making within a limited of options. Communication is clear, precise and varies according to the type of audience Teamwork in reference to personal responsibility Time management as applied to Analytical skills in relation to routine malfunctions. General customer service skills displayed Questioning and active listening is employed to clarify general information Recommend solution to higher management (Make judgment and decisions/ Solve problems ) Report/ communication or documentation are prepared Recommendations are presented to appropriate personnel Recommendations are followed-up, if required Broad understanding of systems, organizational systems and functions Broad knowledge of help desk and maintenance practices knowledge of the operating system Broad knowledge of the client business domain Broad knowledge based incorporating current industry Decision making within a limited range of options. Communication is clear, precise and varies according to the type of audience Teamwork in reference to personal responsibility Time management as applied to
practices related to escalation procedures Broad knowledge based of diagnostic tools Analytical skills in relation to routine malfunctions. General customer service skills displayed Implement solution Measurable objectives are identified Resource needs are identified Timelines are identified in accordance with plan Broad knowledge of help desk and maintenance practices Broad knowledge of the client business domain Broad knowledge based incorporating current industry practices related to escalation procedures Broad knowledge based of diagnostic tools General principles of OHS Divisional/unit responsibilities Decision making within a limited range of options. Time management as applied to Analytical skills in relation to routine malfunctions. General customer service skills displayed. Questioning and active listening is employed to clarify general information Evaluate/ Monitor results and outcome 5.1 Processes and improvements are identified based on evaluative assessment of problem 5.2 Recommendations are prepared and submitted to superiors. Broad knowledge of the client business domain Broad knowledge based incorporating current industry practices related to escalation procedures Broad knowledge based of diagnostic tools General principles of OHS Divisional/unit responsibilities Time management as applied to Analytical skills in relation to routine malfunctions. General customer service skills displayed. Questioning and active listening is employed to clarify general information OF VARIABLES VARIABLES RANGE Area of responsibility May include: Work environment Problem solution processes Preventative maintenance and diagnostic policy Roles and technical responsibilities
Study information requirements Needs are identified using established research procedures Relevant forms and recording systems are used to gather the information Respondents are selected to implement survey / research based on established procedures Data processing, Information analysis and interpretation Research methods Qualitative Quantitative Statistical Report writing Use of relevant software Spreadsheets Presentation graphics Work processor Statistical package Communicating effectively Performing research Reading / interpreting data and information Problem solving Process data Data are collected and collated based on the prescribed method. Relevant data are used as references in accordance with the objectives of the program. Information is compiled according to the required form Data processing, Information analysis and interpretation Research methods Qualitative Quantitative Statistical Report writing Communicating effectively Performing research Reading / interpreting data and information Problem solving Analyze, interpret and organize information gathered Data are analyzed using relevant methodologies applicable, statistical analysis/ methods are employed according to the objectives of the program Graphs and other visual presentations are prepared to facilitate analysis / interpretation of information Data processing, Information analysis and interpretation Research methods Qualitative Quantitative Statistical Report writing Use of relevant software Spreadsheets Presentation graphics Work processor Statistical package Communicating effectively Performing research Reading / interpreting data and information Problem solving Present findings/ recommendations Findings/ recommendations summarized and presented/packaged in manner Relevant inputs gathered to finalize report Draft report prepared based on standard format. Technical reports are submitted and disseminated to concerned offices. Data processing, Information analysis and interpretation Research methods Qualitative Quantitative Statistical Report writing Use of relevant software Spreadsheets Communicating effectively Performing research Reading / interpreting data and information Problem solving
Set objectives Objectives are consistent with and linked to work activities in accordance with organizational aims Objectives are stated as measurable targets with clear time frames Support and commitment of team members are reflected in the objectives Realistic and attainable objectives are identified Organization’s strategic plan, policies rules and regulations, laws and objectives for work unit activities and priorities Organizations policies, strategic guidelines related to the role of the work unit Team work and consultation strategies Planning Leading Organizing Coordinating Communication Skills Inter-and motivation skills Plan and schedule work activities Tasks/work activities to be completed are identified and prioritized as directed Tasks/work activities are broken down into steps in accordance with set time frames achievable components in accordance with set time frames Resources are allocated as per requirements of the activity Schedule of work activities is coordinated with personnel concerned Organization’s strategic plan, policies rules and regulations, laws and objectives for work unit activities and priorities Organizations policies, strategic guidelines related to the role of the work unit Team work and consultation strategies Planning Leading Organizing Coordinating Communication Skills Inter-and motivation skills Implement work plans Work methods and practices are identified in consultation with personnel concerned Work plans are implemented in accordance with set time frames, resources and standards Organization’s strategic plan, policies rules and regulations, laws and objectives for work unit activities and priorities Organizations policies, strategic plans, guidelines related to the role of the work unit Team work and consultation strategies Planning Leading Organizing Coordinating Communication Skills Inter-and motivation skills Monitor work activities Work activities are monitored and compared with set objectives Work performance is monitored Deviations from work activities are reported and recommendations are coordinated with appropriate Organization’s strategic plan, policies rules and regulations, laws and objectives for work unit activities and priorities Organizations policies, strategic guidelines Planning Leading Organizing Coordinating Skills Inter-and motivation skills
personnel and in accordance with set standards Reporting requirements are complied with in accordance with recommended format Observe timeliness of report Files are established and maintained in accordance with standard operating procedures related to the role of the work unit Team work and consultation strategies Review and evaluate work plans and activities Work plans, strategies and implementation are reviewed based on accurate, relevant and current information Review is based on comprehensive consultation with appropriate personnel on outcomes of work plans and reliable feedback Results of review are provided to concerned parties and formed as the basis for adjustments/simplifications to be made to policies, processes and activities Performance appraisal is conducted in accordance with organization rules and regulations Performance appraisal report is prepared and documented regularly as per organization requirements. Recommendations are prepared and presented to appropriate personnel/authorities Feedback mechanisms are implemented in line with organization policies Organization’s strategic plan, policies rules and regulations, laws and objectives for work unit activities and priorities Organizations policies, strategic plans, guidelines related to the role of the work unit Team work and consultation strategies Planning Leading Organizing Coordinating Skills Inter-and motivation skills RANGE OF VARIABLES VARIABLES RANGE Objectives Specific General Resources Personnel Equipment and technology
Services Supplies and materials Sources for accessing specialist advice Budget Schedule of work activities Daily Work-based Contractual Regular Confidential Disclosure Non-disclosure Work methods and practices Work methods and practices may include but not limited to: Legislated regulations and of practice Industry regulations and codes of practice Occupational health and safety practices Work plans Daily work plans Project Program plans Organization strategic and restructuring Resource plans Skills development plans Management strategies and objectives Standards Performance targets Performance management and appraisal systems National competency standards Employment contracts Client contracts Discipline procedures Workplace assessment guidelines Internal quality assurance Internal and external accountability and auditing requirements Training Regulation Standards Safety Standards Appropriate personnel/authorities Appropriate personnel include: Management Line Feedback mechanisms Feedback mechanisms include: Verbal feedback Informal feedback Formal feedback Questionnaire Survey Group discussion EVIDENCE Critical aspects of Competency Assessment requires evidence that the candidate: Set objectives Planned and scheduled work activities Implemented work plans Monitored work activities Reviewed and evaluated work plans and activities
Implement specific environmental programs Programs/Activities are identified according to organizations policies and guidelines. Individual roles/ responsibilities are determined and performed based on the activities identified. Problems/ constraints encountered are resolved in accordance with organizations’ policies and guidelines Stakeholders are consulted based on company guidelines Features of an environmental management strategy Waste minimization hierarchy Environmental planning/ management Community and expectations Resource availability Environment-friendly/ environmental advocates 5S of Good Housekeeping 3Rs – Reduce, Reuse & Recycle Communicating effectively Performing research and analysis Reading / interpreting data and information Problem solving Monitor activities on environmental protection/ programs Activities are periodically monitored and evaluated according to the objectives of the environmental program Feedback from stakeholders are gathered and considered in proposing enhancements to the program based on consultations Data gathered are analyzed based on evaluation requirements Recommendations are submitted on the findings Management support systems are set/ established to sustain and enhance the program Environmental incidents are monitored and reported to concerned/proper authorities Features of an environmental management strategy Environmental issues/concerns International Environmental Protocols (Montreal, Kyoto) minimization hierarchy Environmental planning/ management Community needs and expectations Resource availability Environment-friendly/ environmental advocates 5S of Good Housekeeping – Reduce, & Recycle Code Code of practice Communicating effectively Performing research and analysis Reading / interpreting data and information Problem solving
COMMON COMPETENCIES UNIT : APPLY QUALITY STANDARDS UNIT CODE : UTL311203 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes needed to quality standards in the workplace. The unit also includes the application of relevant safety procedures and regulations, organization procedures and customer requirements ELEMENT PERFORMANCE CRITERIA Italicized Bold terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Assess quality of received materials or components Work instructions are obtained and work is carried out in accordance with standard operating procedures Received materials or component are checked against workplace standards and specifications Faulty material or components related to work are identified and isolated Faults and any identified causes are recorded and/or reported to the supervisor concerned in accordance with workplace procedures Faulty materials or components are replaced in accordance with workplace procedures Relevant production processes, materials and products Characteristics of materials, software and hardware used in production processes Quality checking procedures Quality Workplace procedures Identification of faulty materials related to work Reading skills required to interpret work instruction Critical thinking Interpreting work instructions Assess own work Documentation relative to quality within the company is identified and used Completed work is checked against workplace standards relevant to the task undertaken Faulty pieces are identified and isolated Information on the quality and other indicators of production performance is recorded in accordance with workplace procedures Deviations from specified quality standards, causes are documented and reported in accordance with the workplace standards operating procedures Safety and environmental aspects of production processes Fault identification and reporting Workplace procedure in documenting completed work Workplace Quality Indicators Carry out work in accordance with OHS policies and procedures Engage in quality improvement Process improvement procedures are participated in relation to workplace assignment Quality improvement processes Solution providing and
UNIT TITLE : COMPLY WITH ENVIRONMENTAL PROTECTION PROCEDURES UNIT CODE : UTL311206 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes required to implement and monitor environmental protection policies and procedures including accessing relevant information concerning environmental protection regulations and procedures, and implementing and monitoring procedures concerning environmental hazards, related control procedures, environmental training arrangements, and required records and documentation ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Access information concerning environmental protection regulations and procedures Relevant provisions of environmental legislation and of practice are accurately followed Information on workplace environmental policies, procedures and programs is stored in a readily accessible location and manner Information is accurately and clearly explained to the work team and updated according to change in workplace policy Information about the outcomes of environmental risk identification and control procedures is provided to the appropriate personnel Relevant environmental protection regulations & codes of practice Environmental associated with workplace operations and related precautions to control the risk Environmental protection standards required in the workplace Workplace reporting and recording processes and procedures Communication skills Accessing information and data Ability to recognize potential environmental risks and ways of minimizing them Implement and monitor procedures concerning environmental hazards Existing and potential environmental hazards in the workplace are identified and reported Identified hazards are assessed in relation to relevant environmental protection policies Workplace procedures for dealing with hazardous events are implemented wherever necessary to ensure that prompt control action is taken Personal protective equipment (PPE) are obtained and used in Relevant environmental protection regulations & codes of practice Workplace procedures and guidelines for implementing and monitoring procedures concerning environmental hazards Workplace environmental hazards and Workplace reporting and recording processes and procedures Communication skills Problem solving skills Ability to: recognize potential environmental hazards and ways of minimizing them
accordance with job requirements Hazardous events are investigated to identify causes, and control measures are implemented to prevent recurrence and minimize risks of such events related hazard control measures Equipment and resources required when implementing and monitoring environmental protection procedures Organizational structure and site layout counsel, advise and inform others on environmental protection matters identify and correctly use equipment and vehicles in accordance with environmental protection regulations and guidelines Implement and monitor environmental control procedures Existing environmental protection measures are implemented, monitored and reviewed Work procedures to protect environment are implemented and adherence to them by the work group is monitored Required improvements to existing control measures are identified, including required resources for implementation, and reported to appropriate personnel Relevant environmental protection regulations & codes of practice Workplace procedures and guidelines for implementing and monitoring environmental control procedures Equipment and resources required when implementing and monitoring environmental control procedures Organizational structure and site layout Workplace reporting and recording processes and procedures Communication skills Accessing information and data Problem solving skills Ability to: counsel, advise and inform others on environmental control procedures identify and correctly use equipment and vehicles in accordance with environmental control procedures, regulations and guidelines OF VARIABLES VARIABLE RANGE
UNIT OF COMPETENCY: OBSERVE PROCEDURES, SPECIFICATIONS AND MANUALS OF INSTRUCTIONS UNIT CODE : UTL311201 UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes on identifying, interpreting, applying services to specifications and manuals and storing manuals. ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Identify and access specification/ manuals Appropriate manuals are identified and accessed as per job requirements Version and date of manual are checked to ensure that correct specification and procedures are identified of manuals used in transmission lines (T/L) Identification of symbols used in the manuals Reading and comprehension skills Identifying and interpreting T/L manuals and specifications Accessing information and data Interpret manuals Relevant sections, chapters of specifications/ manuals are located in relation to the work to be conducted Information and procedure in the manual are interpreted in accordance with industry practices Types of manuals used in transmission lines (T/L) Types of symbols used in manuals Identification of units of measurements Unit conversion Reading and comprehension skills Identifying and interpreting T/L manuals and specifications Accessing information and data Applying conversion of units of measurements information in manual Manual is interpreted according to job requirements Work steps are correctly identified in accordance with manufacturer's specification Manual data are applied according to the given task All correct sequencing and adjustments are interpreted in accordance with information contained on the manual or specifications Types of manuals used in transmission lines (T/L) Types and application of symbols used in the manuals Unit conversion Reading and comprehension skills Applying information from manuals manuals Manual or specification is stored appropriately to prevent damage, ready access and updating of information when required in accordance with company requirements Types of manuals used in transmission lines (T/L) Manual storing and maintaining procedures Reading and comprehension skills Storing and maintaining manuals
segregated and labeled according to classification Safety of transmission line tools and equipment are observed in accordance with manufacturer's instructions Condition of PPE are checked in accordance with manufacturer's instructions use of transmission line tools and equipment preventive maintenance servicing for transmission line equipment and safety standards Following procedures for the safe use of transmission line tools and equipment Performing basic preventive maintenance servicing for transmission line equipment Perform basic preventive maintenance Appropriate lubricants are identified according to types of equipment Equipment are lubricated according to preventive maintenance schedule or manufacturer's specifications Transmission line tools are cleaned and tested according to standard procedures Transmission line tools and equipment are inspected, and repaired and replaced, if necessary, after use Work place is cleaned and kept in safe state in line with OHSA regulations and usage of lubricants for transmission line equipment Proper procedure for the use and maintenance of transmission line tools and equipment Basic preventive maintenance servicing for transmission line equipment Applicable OHSA regulations in preventive maintenance Identifying types and usage of lubricants Following procedures for the safe use and maintenance of transmission line and equipment Performing preventive maintenance servicing for transmission line equipment Following OHSA regulations tools and equipment Inventory of transmission line and equipment are conducted and recorded as per company practices Transmission line tools and equipment are stored safely in appropriate locations in accordance with manufacturer's specifications or company procedures Proper procedure for the inventory and storage of transmission line tools and equipment Following procedures for the inventory and storage of transmission line tools and equipment Inventory skills Proper storage and handling skills RANGE OF VARIABLES VARIABLE RANGE 1. Job requirements 1.1 Perform overhead transmission line work 1.2 Erect pole 1.3 Perform live-line maintenance work 1.4 Perform cold-line maintenance work
Demonstrates ability to perform basic preventive maintenance servicing for transmission line equipment Resource Implications The following resources should be provided: Transmission line tools, equipment and PPE Work area Method of assessment Competency in this unit may be assessed through: Observation and Oral questioning Demonstration with oral questioning Written test Context of assessment Competency may be assessed in the workplace or in a simulated workplace setting Assessment shall be undertaken either individually or part of team under limited supervision UNIT TITLE : PERFORM COMPUTER OPERATIONS UNIT CODE : UTL311207 UNIT DESCRIPTOR : This unit covers the knowledge, skills, (and) attitudes and values needed to perform computer operations which include inputting, accessing, producing and transferring data using the appropriate hardware and software ELEMENT PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Plan and prepare for task to be undertaken Requirements of task are determined Appropriate hardware and software are selected according to task assigned and required outcome Task is planned to ensure OH&S guidelines and procedures are followed Main types of computers and basic features of different operating systems Main of a computer Information on hardware and software Data security guidelines Reading and comprehension skills required to interpret work instruction and to interpret basic user manuals. Communication skills to identify lines of communication, request advice, follow instructions and receive feedback. Interpreting user manuals and security guidelines data into computer Data are entered into the computer using appropriate program/application in accordance with company procedures Accuracy of information is checked and information is saved in accordance with standard operating procedures Basic ergonomics of keyboard and computer user Storage devices and basic categories of memory Relevant of software Technology skills to use equipment safely including keyboard skills. Entering data
Inputted data are stored in storage according to requirements Work is performed within ergonomic guidelines Access information computer/ smartphone Correct program/ application is selected based on job requirements Program/application containing the information required is accessed according to company procedures Desktop icons are correctly selected, opened and closed for navigation purposes Keyboard techniques are carried out in line with OH&S requirements for safe use of keyboards General security, privacy legislation and copyright Productivity Application Business Application Accessing information Searching and browsing and data Produce/ output data using computer system Entered data are processed using appropriate software commands Data printed out as required computer hardware/peripheral devices in accordance with standard operating procedures data are transferred between compatible systems using computer software, hardware/ peripheral devices in accordance with standard operating procedures Computer application in printing, scanning and sending facsimile Types and function of computer peripheral devices Computer data processing Printing of data Transferring and data Maintain computer equipment and systems Systems for cleaning, minor maintenance and replacement of consumables are implemented Procedures for ensuring security of data, including regular back-ups and virus checks are implemented in accordance with standard operating procedures Basic file maintenance procedures are implemented in line with internet operation address Types and functions of search engines Different web browser security features and maintenance Locating information using browser Internet browsing
ELEMENTS PERFORMANCE CRITERIA Italicized terms are elaborated in the Range of Variables REQUIRED KNOWLEDGE REQUIRED SKILLS Identify problems Information is gathered regarding reported The gathered information is analyzed based on available records Structures and (ROW) conditions indicative of a problem are identified based on Inspection Report Identified problems are reported to immediate supervisor on company protocol Indicators of transmission line operation and maintenance problem Principles of the process sufficient to undertake an initial RCA Structures conditions Conductor clearance to structure and vegetation Structural science (steel, wood, concrete) Basic Mathematics (MDAS) Written and oral communication Analyzing Skills Problem solving Communication Skills Documentation Skills Apply immediate correction Immediate correction within the scope of competency and authority is recommended and applied based on company policy Ongoing solution to the problem is reported to immediate supervisor Correction methods for immediate solution to the problem are implemented based on job requirements Completion of work is confirmed to appropriate personnel based on company protocol Usage of PPE’s Usage of Transmission Line Tools and equipment OSH requirements Quick Fix on common problems in transmission line operation and maintenance DOLE-OSHS Rule 1210 – Electrical Safety Good housekeeping Basic Mathematics (MDAS) Hand signal, written and oral communication Analytical Skills Problem solving Communication Skills Interpretative Skills Manipulative Skills Housekeeping skills Way
Determine initial root cause Possible range of causes are enumerated based on identified problem Possible causes are identified based on information gathered Initial root cause analysis is relayed to supervisor based on job requirements Initial root cause documentation is submitted to immediate supervisor based on company policy Proper operation of high-resolution camera. Indicators of transmission line problem Principles of the process sufficient to undertake an Initial Root Cause Analysis (RCA) Preparation of RCA report Written and oral communication Analytical Skills Problem solving Communication Skills Interpretative Skills Manipulative Skills RANGE OF VARIABLES VARIABLE RANGE Information May include but not limited to: Relay Indications Fault Indicators Structure list Structures May include but not limited to: Wood pole Steel pole Concrete pole Tower structure Right Of May include but not limited to: Trees Bamboo Buildings Houses Billboards Underbuilt/ Overbuilt Identified problems May include but not limited to: Man-made Force Majeure Structural Vegetation Immediate correction May include but not limited to: ROW clearing Reinforcement of structures and appurtenances Replacement of components
BASIC COMPETENCIES 30 hrs Unit of Competency Learning Outcomes Learning Activities Methodology Assessment Method Nominal Duration Utilize specialized communication skills Meet common and specific communication needs of clients and colleagues Read Communication process Dynamics of groups and different styles of leadership Identify different approaches to meet the needs of clients and colleagues Lecture Written examination 1 hr. Contribute to the development of communication strategies Apply communication skills to fulfill job roles as specified by the organization Apply communication techniques in communicating with clients and colleagues Active listening Feedback Interpretation Role boundaries setting Negotiation Establishing empathy Describe strategies for internal and external dissemination of information Demonstration discussion Observation Oral evaluation 1 hr. Represent the organization Describe criteria for a good presentation Prepare presentation material for internal or external forums to promote the organization Use appropriate media to enhance the presentation Demonstration Observation 1 hr. Facilitate group discussion Gather relevant information values in facilitating differences in views Demonstration Observation 1 hr.
Conduct interview Describe communication strategies employed in interview situations Conduct interview Apply organizations procedure in maintaining records of interviews Use questioning, listening and nonverbal communication techniques to client groups Group discussion Demonstration Oral evaluation Observation 1 hr. Develop teams and individuals Provide team leadership Lecture and discussion on: Coaching and mentoring principles working effectively with team members who have diverse work styles, aspirations, cultures and perspective facilitating team development and improvement Read methods for identifying and prioritizing personal development opportunities and options methods and techniques for eliciting and interpreting feedback Apply communication skills in receiving feedback and reporting, maintaining effective relationships and conflict management Group discussion Lecture Oral evaluation Written examination 1 hr. Apply team leadership skills to support colleagues: Planning skills Coaching and mentoring skills Reporting skills Facilitation skills Group discussion Oral evaluation
Identify possible solutions Apply possible options to consider in preparing: Resolution of the problem Strengths and weaknesses Corrective action Demonstration Observation 1 hr. Recommend solution to higher management (Make judgment and decisions/ problems ) Prepare documentation to appropriate personnel: communication or documentation Report Recommendations Coordinate follow-up if required Demonstration Observation 1 hr. Implement solution Identify Measurable objectives Resource needs Timelines Lecture Written examination 1 hr. Evaluate/ Monitor results and outcome Read evaluative assessment of problem Evaluate results and outcome of problem Prepare and submit recommendations to superiors Demonstration Observation 1 hr. Collect, Analyze and Organize Information (access and evaluate information) Study information requirements Describe Data processing, Information analysis and interpretation Read Research methods: Qualitative Quantitative Statistical discussion Lecture Demonstration Oral evaluation Written examination Observation 1 hr.
Unit of Competency Learning Outcomes Learning Activities Methodology Assessment Method Nominal Duration Report writing Use of relevant software Spreadsheets Presentation graphics Work processor Statistical package Identify research procedures Use relevant forms and recording systems to gather information Conduct survey / research to selected respondents based on established procedures Process data Use prescribed researched method in: Collecting data Referencing relevant data Compiling information in required form Demonstration Observation 1 hr. Analyze, interpret and organize Prepare analysis of data using: relevant methodologies statistical analysis/methods graphs and other visual presentations Demonstration Observation 1 hr. Present findings/ recommendations Gather inputs to finalize report Prepare draft report in standard format Prepare and package summary of findings Submit and disseminate technical report to concerned offices Demonstration Observation 1 hr.
Plan and organize work (manage projects) Set objectives Describe Organization’s strategic plan, policies rules and regulations, laws and objectives related to: work unit activities and priorities role of the work unit Video presentation on planning and organizing work Prepare objectives consistent with work activities and according to organizational aims with: measurable targets realistic and attainable support and commitment of team members Group discussion Video viewing Demonstration Oral evaluation Observation 1 hr. Plan and schedule work activities Identify and prioritize tasks/work as directed Prepare tasking of activities with Set time frames Allocated Resources Schedule of work activities of concerned personnel Lecture Demonstration Written examination Observation 1 hr. Implement work plans Identify work methods and practices Implement work plans with set time frames, resources and standards Lecture Demonstration Written examination Observation 2 hrs. Monitor work activities Monitor: work activities with set objectives Work performance Demonstration Observation 1 hr.
Promote environmental protection Study guidelines for environmental concerns Lecture and discussion on: legislations/conventions and local ordinances Environmental Protocols (Montreal, Kyoto) standard/environmental practices Code Code of practice Read Features of an environmental management strategy Waste minimization hierarchy Environmental planning/management Prepare environment research and analysis Apply: 5S of Good Housekeeping 3Rs – Reduce, Reuse & Recycle Video presentation on Environment Group discussion Lecture Demonstration Video viewing Oral evaluation Written examination Observation Oral evaluation 1 hr. Unit of Competency Learning Outcomes Learning Activities Methodology Assessment Method Nominal Duration Implement specific identify environmental programs/activities according to organizations policies and guidelines
environmental programs Perform individual roles/responsibilities based on the identified activities Apply problem solving skill in resolving encountered problems/constraints according to organizations policies and guidelines Coordinate environmental programs/ activities with stakeholders based on company guidelines Simulation/ Role Play Monitor activities on environmental protection/ programs Monitor activities on environmental protection/ programs Follow management support system in sustaining and enhancing the program Prepare environmental incidents report and submit to concerned / proper authorities Gather feedback from stakeholders on proposed program enhancements Evaluate and analyze findings for the enhanced program according to: gathered data submitted recommendations Demonstration Observation 1 hr. Note: Basic competencies may be embedded in the core competencies. COMMON COMPETENCIES (60 hrs) Unit of Competency Learning Outcomes Learning Activities Methodologies Assessment Methods Nominal Duration
Quality Standards Assess quality of received materials Identify relevant production processes, materials and products Study and interpret characteristics of materials, software and hardware used in production processes Perform quality checking procedures Apply quality Workplace procedures Identify faulty materials Check quality of materials or component parts as per manufacturer’s standards Interpret specifications or symbols Lecture Field trip Symposium clips Simulation/ Role playing Written test Demonstration & questioning Observation & questioning 3 hours Assess own work Perform workplace procedure in documenting completed work Perform fault identification and reporting Observe safety and environmental aspects of production processes Utilize workplace quality indicators Document and report deviations from specified quality standards Field trip Symposium Simulation On the job training Demonstration & questioning Observation & questioning 3 hours Engage in quality improvement Participate in quality improvement processes IEC/ISO standards Environmental and safety standards Carry out work as per process improvement procedures Monitor operation performance Implement continuous improvement Field trip Symposium Simulation On the job training Demonstration & questioning Observation & questioning 2 hours Comply with environmental protection procedures Access information concerning environmental protection regulations and procedures Lecture on relevant environmental protection regulations & codes of practice Lecture/Discussion on environmental risks associated with workplace operations and related precautions to control the risk Lecture/Discussion on environmental protection standards required in the workplace Lecture Discussion Demonstration Viewing multimedia Hands on practice Observation in workplace Demonstration Oral questioning Party Report 4 hours
operate and maintain T/L tools and equipment Identify necessary and appropriate occupational health and safety requirements based on job specification Identify relevant transmission line tools, equipment and hardware based on job specifications Viewing multimedia Hands on practice Oral questioning Third Party Report Prepare T/L hardware, tools and equipment for operation and maintenance Enumerate the personal protective equipment in preparing T/L tools, hardware and equipment as per job requirements Procedures in acquiring transmission line equipment and hardware Perform functionality test of transmission hot line tools as per manufacturers standards Lecture Discussion Demonstration Viewing multimedia Hands on practice Observation in workplace Demonstration Oral questioning 2 hours Operate T/L tools and equipment Enumerate the personal protective equipment in operating T/L tools, hardware and equipment as per job requirements Discuss procedures in proper handling and application of T/L tools and equipment based on job assignments Discuss special features and function of identified T/L tools and equipment Lecture Discussion Demonstration Viewing multimedia Hands on practice Observation in workplace Demonstration Oral questioning 4 hours Check condition of T/L tools and equipment Discuss and classify T/L tools and equipment based on different usage and requirements Study proper segregation of functional and non-functional T/L tools and equipment Analyze different safety procedures in handling and equipment as per manufacturer’s instructions Examine condition of Personal protective equipment and tools Lecture Discussion Demonstration Viewing multimedia Hands on practice Observation in workplace Demonstration Oral questioning 4 hours Perform basic preventive maintenance Identify appropriate and different of lubricants for different type and condition of equipment. Lecture Discussion Demonstration Observation in workplace Demonstration 4 hours
tools and equipment Review lubrication procedures in every preventive maintenance Explain and perform testing and cleaning of transmission line tools and equipment Practice inspection of working and tools and equipment Perform repair and replacement of components and parts for damage and equipment Discuss good housekeeping after preventive maintenance procedure Viewing multimedia on practice Oral questioning tools and equipment Discuss proper inventory and auditing of and equipment as per company procedure Describe and determine different storage places for different tools and equipment Identify conditions, weather and surroundings appropriate and not appropriate for storage of tools and equipment Create checklist for inventory and auditing of T/L tools and equipment Lecture Discussion Demonstration Viewing multimedia Hands on practice Observation in workplace Demonstration Oral questioning 4 hours Perform Computer Operations Plan and prepare for task to be undertaken Plan and prepare computer operation activity Determine task requirements based on required output Determine appropriate hardware and software Identify/Select types of computers and basic features of different operating systems Interpret and follow client-specific guidelines & procedures Plan task as per data security guidelines Lecture Modular Computer training Project method On the job training Written/Oral examination Practical demonstration 2 hours Input data into computer Apply basic ergonomics of keyboard and computer user Lecture Modular Written/Oral examination 2 hour
Maintain computer equipment and systems Perform computer equipment/ system basic maintenance procedures Perform basic file maintenance procedures Perform cleaning of PC parts/ hardware components Scan/Debug computer software and applications Perform cleaning and defragmentation of computer files Perform backup of computer files Enumerate and define different types of computer viruses Demonstration Simulation Modular clips Computer based training (e-learning) Written/Oral examination Practical demonstration 4 CORE COMPETENCIES (64 hours) Unit of Competency Learning Outcomes Learning Activities Methodologies Assessment Methods Nominal Duration Plan assigned maintenance Work (16 hours) Evaluate job site Lecture and discussion on the contents of Maintenance (MO) Lecture and discussion on potential problems and Job hazard Lecture on DOLE-OSHS Rule 1212 - Electrical Safety Inspection Lecture and discussion on transmission line structural designs (Dimensions and capacity) Lecture Discussion PowerPoint presentation Written Exam Oral interview 4 hrs Prepare list of equipment and hardware Discussion on operational function of Transmission line tools and Equipment Discussion on transmission line structural designs (components) Lecture Discussion PowerPoint presentation Written Exam Oral interview Demonstration 4 hrs
Prepare sample list of transmission hardware of specific structure Prepare sample list of tools and equipment for specific activity Actual Demonstration assigned maintenance work preparation Discussion on maintenance activities such as but not limited to : Pole replacement Cross-arm replacement Insulator replacement Line to line to ground clearance correction Cutting/trimming of hazardous improvements Explain company work procedures Lecture Discussion PowerPoint presentation Written Exam Oral interview 8 hrs Supervise transmission line maintenance work (24 hours) Prepare job site and haul resources Discussion on activities for job site preparation Discussion on safety procedures Discussion on safe rigging/reeving methods during hauling of tools equipment and materials Lecture on DOLE-OSHS Rule 1150 – Materials Handling and Storage Lecture Discussion PowerPoint presentation Written Exam Oral interview 4 hrs Conduct toolbox meeting with team members Discussion on hazard/risk identification and controls Lecture on team members responsibilities Lecture on IMS requirements Lecture on Air Act Lecture Discussion PowerPoint presentation Actual Demonstration Written Exam Oral interview Demonstration 8 hrs Oversee maintenance work Discussion on safety procedures on actual maintenance works Discussion on maintenance activities such as but not limited to : Pole replacement Crossarm replacement Insulator replacement Lecture Discussion PowerPoint presentation Demonstration Written Exam Oral interview Demonstration 8 hrs
Line to line to ground clearance correction Cutting/trimming of hazardous improvements ERS erection Hotline maintenance Lecture and discussion on DOLE-OSHS Rules – 1210 - Electrical Safety 1410 – Construction Safety 1428 – Lines, Blocks, Rigging Discuss unforeseen events Prepare and accomplish maintenance order and toolbox meeting forms Administer good house keeping Discussion on the use and application of good housekeeping in line works Discussion on solid waste management in line works Lecture on proper usage and maintenance of tools and equipment Identification of proper storage of tools, equipment and materials used in line works. Lecture Discussion PowerPoint presentation Written Exam Oral interview 4 Conduct initial root cause analysis (24 Identify line problems Lecture and discussion on functions of line fault indicators Lecture and discussion on possible causes of line problems based on fault indications Discuss and analyze inspection checklist Discussion on design and specification of structures Enumeration of right- of-way conditions indicative of problems Lecture Discussion PowerPoint presentation Demonstration Written Exam Oral interview Demonstration 8 hrs Apply immediate correction Discussion on immediate corrections to line problems Lecture and discussion on different line correction methods on job requirements Lecture Discussion PowerPoint presentation Written Exam Oral interview 8 hrs
Recommended list of tools, equipment and materials for the training of 20 trainees for Transmission Line Installation and Maintenance NC IV: TOOLS EQUIPMENT MATERIALS QTY ITEM QTY ITEM QTY ITEM 4 Measuring tape, open reel, 1 Range finder 1 ream Bond paper, A4 4 Steel tape, 5m 2 Laptop/desktop PC 1 Stapler 2 Camera, 16Mpix, 50x optical zoom 1 Portable printer, Laserjet 5 Whiteboard marker, 1 board 2 Whiteboard eraser 1 multimedia projector 5 Permanent marker 20 Ballpen 5 masking tape 20 Pencil 1 Puncher 5 Highlighter/Marker, assorted color PPE 20 Sample Maintenance form 20 Hard hat 20 Sample toolbox meeting form 20 Safety shoes 20 Sample inspection checklist 20 Safety goggles 20 Working gloves 20 Working clothes 1 First-aid kit set TRAINING FACILITIES on class size of 20 students/trainees the space requirements for the teaching/learning and circulation areas are as follows: TEACHING/LEARNING AREAS SIZE IN METERS AREA IN SQ. METERS QTY TOTAL AREA IN SQ. METERS Lecture Area 5 x 8 40 1 40 Training Area 10 x 12 120 1 120 Learning Resource Area 4 x 5 20 1 20 Tool Room / Storage Area 4 x 5 20 1 20 Wash ,Toilet & Locker Room 1 x 2 2 1 2 Total 202 Facilities / Equipment / Circulation** 60
The Qualification of Transmission Line Installation and Maintenance NC IV may be attained through demonstration of competence through project-type assessment covering all the units required. Assessment shall cover all competencies, with basic and common integrated or assessed concurrently with the core units of competency. Any of the following are qualified to apply for assessment and certification: Holder of national certificate for Transmission Line Installation and Maintenance NC III with at least 5 yrs. work experience in transmission line installation, construction and maintenance. Graduate of formal training on Transmission Line Installation and Maintenance NC IV. Graduate of similar trainings provided by enterprise/s with at least 5 yrs work experience in transmission line installation, construction and maintenance. He/she must have experience working in tasks related to “Emergency Restoration Structure (ERS)”. A person may also opt for Portfolio assessment with Interview if he/she has at least 8 years of relevant work experience (within the last 10 years) in transmission line installation, construction and maintenance. He/she must have experience working in tasks related to “Emergency Restoration Structure (ERS)”. The candidate must show sufficient evidences on the above requirements in his/her portfolio. Necessary documents to be submitted are: Certificate of Employment (indicating position, nature of work and period), Training Certificate/s (local or international) on transmission line installation, construction and maintenance, line ranger program and other relevant trainings. The guidelines on assessment and certification are discussed in detail in the "Operating Procedures on Assessment and Certification" and "Guidelines on the Implementation of the Philippine TVET Competency Assessment and Certification System (PTCACS)". 4.2 Competency Assessment Requisite Self-Assessment Guide. The Self-Assessment Guide (SAG) is accomplished by the candidate prior to actual competency assessment. SAG is a pre-assessment tool to help the candidate and the assessor determine what evidence is available, where gaps exist, including readiness for assessment. This document can:
ANNEX A - COMPETENCY MAP TRANSMISSION LINE INSTALLATION & MAINTENANCE NC IV COMPETENCY MAP BASIC COMPETENCIES Receive and Respond to Workplace Communication Work with Others Demonstrate work values Practice basic housekeeping procedures Participate in Workplace Communication Work in a Team Environment Practice career professionalism Practice occupational health and safety procedures Lead Workplace Communication Lead Small Working Teams Develop and Practice Negotiating Skills With Team Members Guide Effective Solutions to Problems Arising from Work Activities Check and Develop the Use of Mathematical Concepts & Techniques Use Relevant Technologies Applicable to Assigned Work Lead in Utilizing Specialized Communication Skills Assist in Developing Team and Individuals Apply Problem Solving Techniques in the Workplace Collect, analyze and organize information Plan and Organize Work for Several Working Teams Promote Environmental Protection COMMON COMPETENCIES quality standards Comply with environmental protection procedures Observe procedures, specifications and manual of instruction Operate and Maintain T/L tools and equipment Operate a personal computer CORE COMPETENCIES Tender Diesel Engine Operate Diesel Power plant Maintain and Repair Diesel Engine Systems and Alternator Service Alternator/ Generator Diagnose and Repair Diesel Engine Diagnose and Repair Electrical System Overhaul Diesel Engine Perform transmission line pole erection Perform overhead transmission line work Perform cold-line maintenance work Perform live-line maintenance work Perform ground line maintenance work Plan transmission line maintenance job Install emergency restoration structure (ERS) Inspect/Assess transmission line components’ conditions Implement transmission line maintenance works Inspect transmission line, towers and appurtenances distribution line poles Climb pole and install pole assembly/conductors Install distribution line equipment and devices Install consumer service connection facility Conduct initial root cause analysis Perform ground transmission line works Perform overhead maintenance works Install/construct new transmission line structures Perform overhead transmission line works Install emergency restoration structure (ERS) Perform earth/ground resistance testing Plan assigned maintenance work Supervise transmission line maintenance work