on how WorkCover WA achieved these objectives in 2010/11, read the Performance Highlights (p.14) and Report on Operations (p.35) sections. Figure 2: Alignment of WorkCover WA Strategic Plan with State Government Goal 3. In addition, WorkCover WA also contributes to State Government: Goal 2: ‘Financial and Economic Responsibility’ through its work in maintaining a cost/benefit balance as part of managing a viable workers’ compensation system Goal 4: ‘Stronger on the Regions’ through an ongoing program of providing information, education and services to employers and injured workers in regional areas Goal 5: ‘Social and Environmental Responsibility’ by ensuring that the workers’ compensation system is managed in a socially responsible manner for the long-term benefit of the State. WorkCover WA measures its performance through the delivery of two services: Service 1: Scheme Regulation (regulation of workers’ compensation scheme participants for compliance with legislative requirements) Service 2: Scheme Services (provision of effective and equitable dispute resolution and other services to scheme participants). These services are linked to key performance indicators (KPIs), which aim to achieve the agency level outcome of “a cost-effective worker’s compensation system that provides workers with financial compensation for, and effective management of, injuries arising out of, or in the course of their employment”. The KPIs comprise: effectiveness indicators which show the extent to which WorkCover WA achieved its agency level outcome Key Effectiveness Indicator 1.1 – the number of non-compliance events identified as a result of a claim on the General Account Key Effectiveness Indicator 1.2 – the percentage of lost-time injuries with an appropriate injury management response Key Effectiveness Indicator 1.3 – the percentage of user satisfaction with the dispute resolution system Key Effectiveness Indicator 1.4 – the timeframes for resolving disputes efficiency indicators represent the cost of the services delivered Key Efficiency Indicator 2.1 – the average weighted cost per regulation activity
GENERAL ACCOUNT EMPLOYERS’ INDEMNITY SUPPLEMENTATION FUND Market Regulation (i) Resolution of Disputes Not Attributed Total Total 2010 2011 2010 2011 2010 2011 2010 2011 2010 2011 2010 $000 $000 $000 $000 $000 $000 Revenues from ordinary activities 9,842 8,311 8,250 2,096 1,390 20,251 19,482 12,814 9,171 33,065 28,653 Expenses from ordinary activities 14 15 Grants and subsidies from - - - - 138 79 138 79 - - 138 79 Net profit/ (loss) 52 613 44 (192) 869 454 965 875 9,156 13,765 10,031 Additional Key Performance Indicator Information Certification of KPIs We hereby certify that the key performance indicators are based on proper records, are relevant and appropriate for assisting users to assess WorkCover WA’s performance, and fairly represent the performance of WorkCover WA for the financial year ended 30 June 2011.
Ms Michelle Reynolds (Chair) 5 5 Ms Lisa Biglin 2 0 Dr Marcus Adonis 5 5 Dr Heather Campbell 5 5 Dr Alan Home 5 3 Mr Barrie Slinger 5 4 Dr Neil Ozanne 5 5 Costs Committee The Costs Committee is an independent committee, reporting directly to the Minister for Commerce, established under section 269 of the Act. The Committee is empowered under section 271 of the Act to make, amend or revoke a determination fixing maximum costs for legal services and registered agent services provided by WorkCover WA’s Dispute Resolution Directorate. The Costs Committee last met in 2007, with the Workers’ Compensation (Legal Practitioners and Registered Agents) Costs Determination 2007 coming into effect from 14 November 2007. Industrial Disease Medical Panel The Industrial Disease Medical Panel (Medical Panel) was established to determine the questions prescribed in sections 38 and 93D of the Act. All claims for compensation in relation to pneumoconiosis, mesothelioma and lung cancer are referred to the panel for determination as to whether the worker is or was suffering from the prescribed diseases, the extent of the disability caused by the disease and a number of other related questions. The medical panel comprises physicians who specialise in diseases of the chest or occupational disease. The medical panel operates independently, with WorkCover WA providing administrative support and funding only. In 2010/11, the panel convened on 24 occasions and made 44 determinations. Most determinations were associated with asbestos exposure at work. Table 11: 2010/11 Panel Members Chairman (rotating) Members Dr K C Wan Dr D Bucens Dr E Gabbay Dr M Musk Dr M K Tandon Dr A E Tribe Dr Q Summers Dr P Psaila-Savona