1. Preparing for negotiation 1.1 1.2 1.3 1.4 1.5 1.6 Background information on other parties to the negotiation Good understanding of topic to be negotiated Clear understanding of desired outcome/s Personal attributes self-awareness self esteem objectivity empathy respect for others Interpersonal skills listening/reflecting nonverbal communication assertiveness behavior labeling testing understanding seeking information self-disclosing Analytic skills observing differences between content and process identifying bargaining information applying strategies to manage process applying steps in negotiating process strategies to manage conflict steps in negotiating process options within organization and externally for resolving conflict 2. Non-verbal environments 2.1 2.2 2.3 2.4 Friendly reception Warm and welcoming room Refreshments offered Lead in conversation before negotiation begins 3. Active listening 3.1 3.2 3.3 3.4 3.5 Attentive Don’t interrupt Good posture Maintain eye contact Reflective listening 4. Questioning techniques 4.1 4.2 4.3 Direct Indirect Open-ended EVIDENCE GUIDE
This course is designed to develop & enhance the knowledge, skills, & attitudes of a programmer in accordance with industry standards. It covers the common & core competencies on programming language, specifically Oracle Database. The nominal duration of 240 hours covers the required units at Programming (Oracle Database) NC III. TVET providers can however, offer a longer, ladderized course covering the basic, common and core plus specialized competency unit/s. BASIC COMPETENCIES 64 hrs Unit of Competency Learning Outcomes Methodology Assessment Approach 1. Lead workplace communication 1.1 Communicate information workplace processes. 1.2 Lead workplace discussions. 1.3 Identify and communicate issues arising in the workplace discussion Role Play Brainstorming Observation Interviews 2. Lead small teams Provide team leadership. Assign responsibilities among members. Set performance expectation for team members. Supervise team performance Lecture Demonstration Self-paced (modular) Demonstration Case studies 3. Develop and practice negotiation skills Identify relevant information in planning negotiations Participate in negotiations Document areas for agreement Direct observation Simulation/role playing Case studies Written test Practical/ performance test 4. Solve workplace problem related to work activities Explain the analytical techniques. Identify the problem. Determine the possible cause/s of the problem. Direct observation Simulation/role playing Case studies Written test Practical/ performance test
5. Use mathematical concepts and techniques Identify mathematical tools and techniques to solve problem Apply mathematical procedures/solution Analyze results Direct observation Simulation/role playing Case studies Written test Practical/ performance test 6. Use relevant technologies Identify appropriate technology relevant technology Maintain/enhance relevant technology Direct observation Simulation/role playing Case studies Written test Practical/ performance test COMMON COMPETENCIES 16 hrs. Unit of Competency Learning Outcomes Methodology Assessment Approach Quality Standards Asses quality of received materials Assess own work Engage in quality improvement trip Symposium Film showing Simulation On the job training Demonstration & questioning Observation & questioning Third party report Operate a Personal Computer Plan and prepare for task to be undertaken Input data into computer Access information using computer Produce output/data using computer system Use functions of a web browser to locate information Maintain computer equipment and systems Modular Film showing Computer based training Project method On the job training Demonstration & questioning Observation & questioning Third party report Assessment of output product Portfolio Computer- based assessment CORE COMPETENCIES 160 hrs. Unit of Competency Learning Outcome Methodology Assessment Approach