Call Activity Tab The Call Activity tab allows you to view all calls you placed or received over the past period of time. You can also search through your call history using call type and date criteria. Clicking on the Call Activity tab brings up the screen below. Call data includes Call Date and Time, From Number, To Number, call Duration and Type (Incoming, Outgoing, Missed). From this page you can review particular calls by the following process: Choose what Call Type you want to view - All, Incoming, Outgoing or Missed. Choose the To Date, which is the date up to (and including) which the search will take into account. Choose Show Last – the time period from one day to one month that you wish to search. Select the desired Format Type – Default will show the results on your screen, whereas Excel and CSV will export the results as an XLS or CSV format file, respectively. Click Search. On-screen results are displayed 25 records to a page (if more than 25 were found in your Search). Messages Tab The Messages tab displays your new and saved voicemail (and videomail) and allows you to
CallBlast Tab The CallBlast feature gives you the option to route your incoming calls to up to four different phone numbers (other than your main VoIP number) simultaneously and/or sequentially so you can answer the call wherever you may happen to be. Any can be used as a destination - your home phone, another VoIP phone, your mobile phone, even a PDA or computer with a Softphone, regardless of where the device is located. Examples of different CallBlast setups – Typical, Simultaneous, Sequential, Overlap, and International - are on the CallBlast tab, as shown below. The above CallBlast configuration would work like this: Ring the Primary VoIP line of 5035551300, which is on D01L01 (the first line on the first device) for 6 rings before going to voicemail. If the Primary line hasn’t been answered one ring, begin ringing 5035551310, and ring that for 4 rings before stopping. If neither phone has picked up after two rings, begin ringing 3105554708 and ring that for 3 rings before stopping. Warning: if any of your CallBlast phones has voicemail that picks up before the call is answered or goes to VoIP voicemail, your voicemails will all be on that other phone’s messaging system! In addition, if the total of Rings Delay plus # of Rings on any of the CallBlasted phones is greater than that same total for your Primary VoIP phone, the call will be handed off to the Phone with the longest total, and thus will not go to your VoIP Voicemail.
This means, for example, if your mobile phone is set to 0 rings and you have it turned off, many of your calls may go to your mobile phone voicemail. Or if your mobile phone Rings Delay and # of Rings totals 8 in the example above, then an unanswered incoming call will simply die instead of going to your Primary VoIP voicemail, since that only totaled 6 rings. If you set Rings Delay to 2 for your mobile phone, which will mean that your VoIP phone will ring roughly 3 times before your mobile phone begins to ring since it takes 1-2 rings on your VoIP for a CallBlasted phone to begin ringing even if you have Rings Delay set to 0. And make sure that your mobile phone will stop ringing at least 2 rings before your VoIP phone sends the call to voicemail. CallBlast to IP Phones To include an IP phone as one of your CallBlast numbers, enter the IP Device ID, which is usually in the form of a URI. A SIP URI is the ID and network address of the IP phone and may bear no resemblance to a “normal” telephone number. To Set up CallBlast Enter your mobile, home or other numbers in the Phone 1 thru Phone 4 fields as shown. You make the number active by checking the Active checkbox, or take it out of CallBlast by unchecking the box. If you want calls to go directly to voicemail, you can either turn on the DND feature by pressing *78 on your phone, or you can enter 0 for the number of rings on your Primary VoIP phone, or you can make your Primary VoIP phone not active. You can also enable the DND feature by clicking
CallBlast Configuration Examples The CallBlast tab provides five different sample CallBlast configurations. Look on the left side of the CallBlast screen and click on the button for the type of setup you want. A pop-up window appears and describes the configuration and its results. The Dial tab allows you to dial up to 20 frequently called numbers by pressing only one or two keys. Enter who or what is being called in the Description field, the one or two digits speed dial shortcut in the Code field, and the number or you want to call in the Number Dialed field. Then click on Update Speed Dial to save your entries and/or changes. Dial Considerations To speed dial a non-U.S./Canada number, enter the international access code (011 or 00) followed by the country code and number (as shown in the example above). You can enter numbers in US or Canada either with or without the “1” in front of the number. If you enter any alphabetic characters, they will be changed to the corresponding number on a phone keypad. For example, would be changed to read 18004636748. Using Speed Dial To use Speed Dial, simply press the keys on your phone or softphone keypad that is the Code corresponding to the number you wish to call. To speed the call on its way, you can then press the # key or the Dial key or whatever your phone has that triggers an outbound call. As a side note – # key (pound or hash key) is a universal “launch this call now” signal on most phones. Use it whenever you dial an international number, for example, to save
*31 Enable call waiting on all user lines. Time Zone This area displays your currently selected time zone, which is used to timestamp all your calls and voicemails. To change your time zone, select a new time zone from the drop down menu and click Apply. You can see and change your current time zone on the Account tab as well. The 911 Info tab (see screen allows you to verify or change the address to which you want emergency personnel to come if you dial 911 from your VoIP phone. We verify your address with regional and national 911 address databases, so it is crucial that you change it appropriately and re-verify if you move. Warning: 911 response is not automatic with your VoIP service. If your address has never been entered or you move and do not change your 911 address, a 911 call from your VoIP phone may be significantly delayed or misrouted. You can always call 911 from a traditional land-line phone or from a mobile phone. To Enter or Change your 911 Address To enter your address for the first time (if it somehow didn’t get entered when you signed up for service) or to change the address shown, enter the new (or changed) data, carefully following the fields. Note: Street # and Street Name are in separate fields, and apartment or unit numbers are in their own field, titled Address Type #. Then click the Validate button and you’ll either get a response Number is Valid, or Number isn’t Valid, but here’s a few close choices. Once you’ve gotten a valid response, then click Update Entry to change you 911 Address. Warning: If your new 911 Address is not confirmed, then emergency personnel may not be able to send assistance to you. Please refer to the 911 Dialing section of our Terms and Conditions of service for important information on potential limitations of this 911 feature, including the differences between the VoIP 911 feature and traditional 911 service.