Hospital volunteers help with a variety of services for the Madison Regional Health System. They assist to meet patient needs on inpatient, outpatient services, as well as the Hospice Program. They help to enhance that "home-like" feeling and provide comfort and support to patients, family, and friends. Volunteers are an invaluable part of our team support. Some of their services may include: Valet parking attendant. Gift Shop volunteer Greeting & directing patients. Escorting or transport patients to departments. Gardening service. Visiting with patients. Playing cards or working puzzles with patients…. All Hospital volunteers must complete an application form available on the Madison Regional Health System website, www.madisonregional health.org and meet with the Quality and Safety Director prior to beginning service at the hospital. Statement of Mission The Madison Regional Health System serves as a community health focal point through the provision and maintenance of a progressive, efficient, and well-managed health care institution committed to quality medical practice and high ethical standards. The Madison Regional Health System serves as a community and service area-based, primary care institution with basic secondary care level support services and facilities provided to meet demonstrated needs which can be met within the financial and resource constraints of the organization. Tammy Miller, CEO 323 SW 10th Madison, SD 57042 605-256-6551 VOLUNTEER ORIENTATION INFORMATION PHONE / PAGING SYSTEM Phone system: Dial 9 to get an outside line. Front Desk: Dial “0” Operator Hospital Phone: 605-256-6551 Hospital Fax: 605-256-6469 Volunteers may be issued if needed for communication during their hours of service. EMERGENCY CODES Medical emergency – Cardiac/Respiratory arrest
Fire alert– Fire has occurred in the building R – Rescue A – Alarm C – Confine Fire E – Evacuate Weather alert– Severe weather Missing Person– secure all exits Disaster Alert Criminal Act – security alert; armed individual is located in___________ Security Alert - lockdown Decon Alert - Decontamination team Trauma Team – Expedite care to ER MRHS is a smoke free campus. CONFIDENTIALITY The Madison Regional Health System has a legal and ethical responsibility to safeguard the privacy of all patients and to protect the confidentiality of our patient’s health information. HIPAA To be compliant with HIPAA (Health Insurance Portability and Accountability Act), the Madison Regional Health System must ensure that all medical records, medical billing, and patient accounts meet certain standards with regard to documentation, handling and privacy. All employees, students and volunteers are responsible for practicing precautions to protect the integrity and availability of a patient’s health information in the information system. INFECTION CONTROL GOOD HAND HYGIENE PROTECTS YOU AND THE PATIENTS! Hand washing is the #1 way to prevent infections! BLOOD BORNE PATHOGENS Personal Protective Equipment must be used (gloves/masks). Valet parking attendants will have a packet available for gloves, pad and hand sanitizer to use when necessary. DRESS CODE Please have a clean neat appearance in appropriate casual wear; no jeans unless you are serving as a valet parking attendant. Remember to wear your ID badge and volunteer vest so that patients and staff can recognize you as an official volunteer. Wear a welcoming smile! IMMUNIZATIONS Required Immunizations and Tuberculin Screening are to be up to date and documented with Quality and Safety Director. PARKING All volunteers should park in the large parking lot located in front of the hospital and clinic building. Please park in the back rows in order to leave front row access for patients. MEALS Food, snacks and beverages are available in the hospital dietary, located on the east side of the main lobby area, from 7:30 am to 6:30 pm every day. The cafeteria meals are reasonably priced and provide a variety of healthy selections each day. Coffee is available at no charge. DOORS The Madison Community Hospital locks all doors at 8:00 pm and opens the doors at 6:00 am.