assessed monthly. System Performance Measures System Responsiveness The time taken by the ELNO System to respond to a user-initiated request must be less than 3 seconds on average over a month, exclusive of external communications and systems, under all reasonably expected load conditions. System Resilience The ELNO service must not be disrupted for the same root (excluding service disruptions caused by external communications and systems) more than twice in a six month period. Management Performance Measures Incident Resolution In a disaster recovery situation where the ELNO’s Business Continuity and Disaster Recovery Plan is invoked, the ELNO System must be restored to full Service Availability within 4 hours. Where a service disruption occurs in a non-disaster recovery situation, the ELNO System must be restored to full Service Availability within 40 minutes. Problem Identification The root cause of each service disruption must be identified within 3 Business Days. Annexure 3 – Reporting Requirements Category One – when applying for Approval and on renewal of Approval MOR Clause Subject Document to be Produced Self-Certification to be Provided Independent Certification to be Obtained and Supplied 4.14.1 4.1 ABN and GST ABN and GST registration 4.2(a) or (b) Corporate registration ASIC registration certificate plus company search not more than 30 days old 4.2(b) Foreign corporation FIRB approval 4.2(c) Properly empowered Constitution and other constituting documents 4.3.1 Good corporate character and reputation Good character and reputation 4.3.1(a) Principals, directors and officers of good character Principals, directors and officers of good character 4.3.1(b) Employees, agents and contractors of good character Employees, agents and contractors of good character 4.3.2 Governance Corporate governance Best practice governance
4.4 Financial resources Audited financial statements and reports for the last two Financial Years Sufficient financial resources 4.5 Technical resources Technical capability document Sufficient technical resources 4.6 Organisational resources Organisational structure Sufficient organisational resources 5.1 Widespread use Business plan 5.3(d) Licences and regulatory approvals Licences and regulatory approvals specified, obtained and current Category Two – before commencing operation of the ELN and on renewal of Approval MOR Clause Subject Document to be Produced Self-Certification to be Provided Independent Certification to be Obtained and Supplied 4.1 ABN and GST No Change Certification or updated Document as required under Category One 4.2(a) or (b) Corporate registration No Change Certification or updated Document as required Category One 4.2(b) Foreign corporation No Change Certification or updated Document as required under Category One 4.2(c) Properly empowered No Change Certification or updated Document as required under Category One 4.3.1 Good corporate character and reputation No Change Certification or updated as required under Category One 4.3.1(a) Principals, directors and officers of good character No Change Certification or updated as
as required under Category One 4.3.1(a) Principals, directors and officers of good character No Change Certification or updated as required under Category One 4.3.1(b) Employees, agents and contractors of good character No Change Certification or updated as required Category One 4.3.2 Governance No Change Certification or updated Document and as required Category One 4.4 Financial resources Audited financial statements and reports for the last Financial Year Sufficient financial resources 4.5 Technical resources Sufficient technical resources 4.6 Organisational resources No Change Certification or updated Document and as required Category One 4.7.1, 4.7.3 & 4.7.4 Insurance conditions Insurance policies No Change Certification or updated Document as required under Category Two 4.7.2(a) – (d) & 4.7.5 Insurer and insurance levels Certificates of currency 4.7.6 Notification of claims Claims received and expected 5.1 Widespread use Business plan and details of industry usage 5.3(d) Licences and regulatory approvals Licences and regulatory approvals specified, obtained and current 5.3(e) Pricing policy No Change Certification or updated Document
as required under Category Two 5.3(f) Training and awareness Training and awareness programs up to date and adequate 5.3(g) Law and policy compliance Compliance with laws and policies 7 System security and integrity No Change Certification or updated Document as required under Category Two ISMS fit for purpose 8 Public confidence in Titles Register Nothing done to diminish public confidence in Titles Register 9.1 Mitigate risk Risk Management Framework: No Change Certification or updated Document as required under Category Two Risk management satisfactory 9.2 Risk of fraud or error Use of ELN does not result in greater fraud or error 10.2(b) Minimum system requirements: Adaptability No Change Certification or Independent Certification as required under Category Two 11 Minimum performance levels Performance to measures in Annexure 2 Performance monitoring records kept confirming compliance 12 Business Continuity & Disaster Recovery BCDRP: No Change Certification or updated Document as required under Category Two Business Continuity and Disaster Recovery Management Program satisfactory 13 Change Management No Change Certification or updated Document as required under Category Two 14.1 Subscriber registration Subscriber Registration Process compliant with clause 14.1 14.4 Subscriber insurance Evidence of Subscriber