Deletion of section 1.3.12 Rental arrears procedures flow chart Chapter 2 Direct Debit The following table shows the development of this chapter. Version Amend. / Section Number Pages From Effective Details 1.0 Jun 2001 First issue of this chapter. 1.1 All Mar 2003 Update to chapter to include new Rent Deduction Service Requirements. 1.2 All Jul 2005 Reissue of chapter to comply with DHHS publishing guidelines. Team Leaders changed to Team Managers. 1.3 12-4 Dec 2006 Definition of tenant clarified to show distinction between tenant who has a tenancy agreement with the Director of Housing and a tenant in community managed housing. Definition of tenant in community managed housing 2.1 All Mar 2007 Updated Rental Accounts Branch to Revenue and Accounts Receivable Section, Finance and Business Services Branch. hyperlinks to other OOH policy manuals.
Chapter 3 Represented Tenants and Applicants The following table shows the development of this chapter. Version Amend. / Section Number Pages From Effective Details 1.0 Jun 2001 First issue of the chapter 2.0 Jul 2005 Reissue of the chapter to comply with DHHS publishing guidelines 2.1 11-6 11-8 All Mar 2007 Definition of tenant clarified to show distinction between tenant who has a tenancy agreement with the Director of Housing and a tenant in community managed housing Definition of tenant in community managed housing added Updated Policy and Standards Branch to Policy Strategy and Communications Branch. Added hyperlinks to other OOH Policy manuals 3.0 All Oct 2008 Updated the entire chapter to include consideration for the Charter of Human Right. 4.0 All Nov 2011 Further update to the entire chapter to include: Review of policies and procedures for compliance with requirements of the Victorian Charter of Human Rights and Responsibilities Act 2006 New Revision History Format Date Chapter Section Details July 2012 Updates to Tenancy Manual as per new style guides New numbering to Chapters
App 19.8.5 App 19.8.6 andCB to release tenant details to the relevant water authority Updated Property Branch contact telephone number Updated Management Team address 3.0 All 2 Jul 2005 Jul 2005 Third issue of the chapter to comply with DHHS publishing guidelines. Font type converted from Helvetica/ Arial to Verdana Definition of ‘resident’ clarified to include requirement that residents must be included in the rental rebate application and their income and assets assessed in the rental rebate calculation 3.1 5 Through-out Mar 2007 Definition of tenant clarified to show distinction between tenant who has a tenancy agreement with the Director of Housing and a tenant in community managed housing Definition of tenant in community managed housing added Updated Head Office business units and contact details hyperlinks to other H andCB policy and procedure manuals 4.0 All Oct 2008 Updated the entire chapter to include consideration for the Charter of Human Rights Legislation. 4.1 Sep 2009 Updated appendix 19.8.8 to new DHHS letterhead 4.2 Through-out May 2010 Updated references to Lease Management Officer role Updated references to period of notice to local offices of pending lease cessation 4.3 Through-out Nov 2010 Inclusion of policy intent and briefing note
New Revision History Format Date Chapter Section Details July 2012 All Updates to Tenancy Manual as per new guides New numbering to Chapters Chapter 5 Owners Corporation Properties The following shows the development of this chapter. Version Amend. / Section Number From Effective Details 1.0 Mar 1999 issue of the chapter 2.0 May 2002 Update chapter in line with new Subdivision (Body Corporate) Regulations 2001 3.0 All Jul 2005 Updated to reflect DHHS publishing standards 3.1 All Mar 2007 Updated Legislation and Legal Services Branch to Legal Service Branch. hyperlinks to other OOH policy manuals. 4.0 All Oct 2008 Update chapter in line with new Owners Corporation Act 2006 and Owners Corporation Regulations 2007 New Revision History Format Date Chapter Section Details
2-39 2.2 6 All Jul 2005 Updated whole chapter to reflect H andCB standards 2.3 7 2.6.3 2.5.14 2.6.14 2.6.3 2.4.7 2.5.25 2-50 2-37 2-63 2-50 2-16 2-44 All Mar 2007 Updated contact details of external parties Updated Summons to Appear and Affidavit of Services Updated contact details of VICSERV Changed Aboriginal Housing Board of Victoria (AHBV) to Aboriginal Housing Victoria (AHV) Changed Aboriginal Housing Services Officer (AHSO) to Aboriginal Housing Officer (AHO) Added hyperlinks to other Department policy manuals
2.4 New section added regarding smoking in and around H andCB properties and housing estates 3.0 All Oct 2008 Updated the entire chapter to include consideration for the charter of Human Rights Legislation 3.1 Updated appendix 2.4.7 to new The Department letterhead 3.2 2.2 2.11 2.12 Changed order of paragraphs on smoking in enclosed areas to improve clarity New Revision History Format Date Chapter Section Details
Chapter 12 Occupants Unknown to the Department, Residents and Squatters The following shows the development of this chapter. Version Amend. / Section Number Pages From Effective Details 1.0 Feb 1996 First issue of the manual 1.1 Mar 1999 Updated to reflect changes to legislation 1.2 Oct 1999 Updated to reflect that letter to Australia Post is no longer sent as part of illegal occupants procedure 1.3 13 Oct 2000 Update to section 6.5.2 Legal Action to Remove Illegal Occupants to reflect changes from VCAT in the way warrants can be issued 1.4 10, 11 Dec 2004 Updates to the procedure for making application under s344 through VCAT On-line. 2.0 Jul 1995 Reissue of the chapter to comply with DHHS publishing guidelines. 2.1 6.5.1 24 All All Mar 2007 Updated contacts and business hours to 24 hour Notice to Enter Rented Premises form. Update of business unit names and contact details. Hyperlinks to manuals. 3.0 All Oct 2008 Updated the entire chapter to include consideration for the Charter of Human Rights Legislation. 3.1 Updated appendix 6.5.1 to new DHHS letterhead. New Revision History Format Date Chapter Section Details
July 2012 All Updates to Tenancy Manual as per new style guides New numbering to Chapters Chapter 15 Transfer of Tenancy The following table shows the development of this chapter. Version Amend. / Section Number Pages From Effective Details 1.0 All Aug 2002 First issue of the manual 1.1 1.1 1 2 9 12 Jul 2003 Notice to Vacate for No Reason changed from 90 days to 120 days arising from amendments to RTA. Clarification of section of RTA (s 232) used when VCAT a determination granting tenancy rights to a remaining resident who has not been approved by H andCB for a Single to Single transfer 1.2 3 20 Jul 2003 Inclusion of reference to Home Visit Guidelines. 1.3 1.3 1.3 4 4 4 11-12 17-18 26 Oct 2003 Inclusion of a Letter to Tenant for a to Single Transfer
New Revision History Format Date Chapter Section Details Dec 2012 All All Updates as per new style guides Minor changes to wording through-out Chapter 18 Vacated Tenants Accounts The following shows the development of this chapter. Version Amend. / Section Number Pages From Effective Details 1.0 Jun 2001 issue of this chapter 2.0 Jul 2005 Reissue of the chapter to comply with DHHS publishing guidelines. Font type converted to Verdana. 2.1 All Dec 2006 Mar 2007 Updated Rental Accounts Branch to Revenue and Accounts Receivable Section, Finance and Business Services Branch. hyperlinks to other OOH policy and procedure manuals. 3.0 All Oct 2008 Updated for compliance with the Human Rights charter 4.0 All Aug 2011 Chapter reviewed for compliance with the Victorian Charter of Human Rights and Responsibilities New Revision History Format Date Chapter Section Details October 2012 All Updates to Tenancy Manual as per new style guides New numbering to Chapters