Attachment 1: Actions in the NSQHS Standards related to health literacy Item Action Health literacy strategies 1.17 1.17.1 The organisation has a charter of patient rights that is consistent with the current national charter of healthcare rights Understand your population Provide information that is clear, focussed and usable 1.17.2 Information on patient rights is provided and explained to patients and carers 1.17.3 Systems are in place to support patients who are at risk of not understanding their healthcare rights 1.18 1.18.1 Patients and carers are partners in the planning for their treatment Take a universal precautions approach Understand the needs and preferences of individuals Confirm that the information provided meets the patient’s needs 1.18.2 Mechanisms are in place to monitor and improve documentation of informed consent 1.18.3 Mechanisms are in place to align the information provided to patients with their capacity to understand 1.18.4 Patients and carers are supported to document clear advance care directives and/or treatment limiting orders 2.1 2.1.1 Consumers and/or carers are involved in the governance of the health service organisation Understand your population Provide information that is clear, focussed and usable 2.1.2 Governance partnerships are reflective of the diverse range of backgrounds in the population served by the health service organisation, including those people who do not usually provide feedback 2.2 2.2.1 The health service organisation establishes mechanisms for engaging consumers and/or carers in the strategic and/or operational planning for the organisation Provide information that is clear, focussed and usable 2.2.2 Consumers and/or carers are actively involved in decision making about safety and quality 2.3 2.3.1 Health service organisations provide orientation and ongoing training for consumers Provide information that is clear, focussed and usable
3.19.2 Patient infection prevention and control information is evaluated to determine if it meets the needs of the target audience 4.12 4.12.2 A current and comprehensive list of medicines is provided to the patient and/or carer when concluding an episode of care Take a universal precautions approach Understand the needs and preferences of individuals Confirm that the information provided meets the patient’s needs 4.13 4.13.1 The clinical workforce provides patients with patient specific medicine information, including medication treatment options, benefits and associated Take a universal precautions approach Understand the needs and preferences of individuals Confirm that the information provided meets the patient’s needs 4.15 4.15.1 Information on medicines is provided to patients and carers in a format that is understood and meaningful Understand your population Provide information that is focussed and usable 4.15.2 Action is taken in response to patient feedback to improve medicines information distributed by the health service organisation to patients 6.5 6.5.1 Mechanisms to involve a patient, and where relevant, their carer in clinical handover are in use Take a universal precautions approach Understand the needs and preferences of individuals Confirm that the information provided meets the patient’s needs 7.9 7.9.1 Patient information relating to blood and blood products, including risks, benefits and alternatives, is available for distribution by the clinical workforce Provide information that is clear, focused and usable 7.9.2 Plans for care that include the use of blood and blood products are developed in partnership with patients and carers Take a universal precautions approach