Competency standard UNIT DEVELOP AND UPDATE TOURISM INDUSTRY KNOWLEDGE NOMINAL HOURS: 30 UNIT NUMBER: D2.TCC.CL1.07 UNIT DESCRIPTOR: This unit deals with skills and knowledge required to generate and maintain basic knowledge of the tourism industry generally, including sector and legislative information: this unit is specific to the host country in which it is delivered. ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Source current information on the tourism industry Identify sources of information on issues of economic, political and social significance, and obtain such information Identify sources of information on tourism industry statistics and trends, and obtain such information Identify sources of information on the relationship between the tourism industry and the role of the local community/ies, and obtain such information Identify sources of information on tourism markets and their relevance to market segments, and obtain such information Identify sources of information on the nature of the relationship between tourism and other industries, and obtain such information Unit Variables The Unit Variables provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. This unit applies to all industry sectors that are responsible in developing and maintaining tourism industry knowledge within the labour divisions of the and travel industries and may include: Front Office Housekeeping Travel Agencies Tour Operation Sources of information may include: Private and public sectors Media, including tourism-specific articles and general interest tourism-orientated matters Text books, reference books, libraries Trade magazines and trade journals Publications and newsletters from suppliers and support industries
Slide Slide No Trainer Notes Trainer identifies the Performance Criteria for this Element, as listed on the slide. Slide Slide No Trainer Notes Class Activity – General Discussion Discuss the questions in the slide. Slide Slide No Trainer Class Activity – General Discussion Ask general questions: In your location, what is the common reason people travel? Why do you travel? What do you seek when you travel? Slide Slide No Trainer Activity – General Discussion Ask general questions:
Familiarise yourself with businesses – conduct research on the business you are trying to seek employment with whether through personal visits or internet research Make yourself known – visit businesses personally and try to introduce yourself to key recruitment contacts, whether Human Resources or departmental managers and supervisors. Slide No Trainer Notes Class Activity – Visit by HR Manager Trainer to arrange a HR manager to come and talk about developing a career in the tourism industry. Topics can include: What managers are looking for in prospective staff Different careers in the industry How to get a job in the industry Tips for success in the industry How can you get promoted? Slide Slide No Trainer Notes Refer to activity in previous slide. Slide No Trainer Notes Class Activity – General Discussion How can you find out about what is happening in a business?
Identify how managers can meet these legal requirements for their staff providing examples. Slide Slide No Trainer Notes Class Activity – General Discussion Identify how staff members can meet these legal requirements providing examples. No Trainer Notes Class Activity – General Discussion Identify how staff members can meet these legal requirements providing examples. Slide Slide No Trainer Notes Discuss the question in the slide. Class Activity – Research Get the audience to research different laws they must follow. Give them a range of topics in which to research including: Safety and health Employment.
Details about security – including alarm codes, combinations to safes Details trade – amount of revenue generated by bookings Details about purchases made – including commercial arrangements that the business has been able to negotiate with suppliers/wholesalers/airlines, method of payment used Occurrences within the premises – incidents where authorities have been involved (such as attendance by police, ambulance, doctors), staff dismissals. Slide Slide No Trainer Class Activity – Questions What are commissions? Why are they used? What is the process of giving commissions? Slide No Trainer Notes Answer the questions in the slide. Slide Slide No Trainer Notes Discuss points.
Slide Slide No Trainer Class Activity – Questions If you were going to establish familiarisations for your business: What would you include? Who would you invite and why? Slide Slide No Trainer Answer the questions in the slide. It is important to think about employers and employees separately. Slide Slide No Trainer Notes Class Activity – Group Discussion For each of the points in the slide, think about tasks you can do as a manager. Slide Slide No Trainer Notes Class Activity – Group Discussion For each of the points in the slide, think about tasks you can do as a manager.
For each of the points in the slide, discuss and provide examples as applicable in your country. Slide No Trainer Activity – Group Discussion For each of the points in the discuss and provide examples as applicable in your country. No Trainer Notes Activity – Group Discussion For each of the points in the slide, discuss and provide examples as applicable in your country. Slide Slide No Trainer Notes Class Activity – Group Discussion Based on the current state of the tourism industry, identify examples of when these avenues should best be explored. If possible, provide examples.