Critical Aspects of Assessment Evidence of the following is essential: Demonstrated understanding of requirements and the principles of managing intoxicated persons Demonstrated ability to manage intoxicated persons using appropriate communication, conflict resolution and anger management techniques Demonstrated ability to offer customer/guests assistance appropriate to situation and level of responsibility. Context of Assessment This unit may be assessed on or off the job: Assessment should include practical demonstration either in the workplace or through a simulation activity, supported by a range of methods to assess underpinning knowledge Assessment must relate to the individual’s work area or area of responsibility Assessment should include practical demonstration of the ability to manage intoxicated persons either in the workplace or through a simulation activity, supported by a range of methods to assess underpinning knowledge Assessment must include project or work activities that allow the candidate to respond to multiple and varying customer/guest service and communication situations that require the candidate to manage intoxicated persons. Resource Implications Training and assessment to include access to a real or simulated workplace; and access to workplace standards, procedures, policies, guidelines, tools and equipment. Assessment Methods The following methods may be used to assess competency for this unit:
Slide No Trainer Notes Class Activity – Questions Who is impacted by a business? Slide Slide No Trainer Class Activity – Questions Does a business need to care what happens when drunk people leave the premises? about a night club and the movement of patrons after they have left. What potential problems exist? How can you ensure an adequate duty of care? Slide Slide No Trainer Activity – Questions How can you provide a duty of care to each of these people mentioned in the slide? Slide Slide No Trainer Notes Class Activity – Questions Answer the questions in the
No Trainer Notes Class Activity – Questions and Tour of bar What is alcohol? How is it made? The trainer should take the audience to a bar or to a location that has a variety of alcoholic beverages. What of alcoholic drinks are there? Slide Slide No Trainer Notes Class Activity – Questions Which alcoholic drinks are stronger than others? Why is this the case? Slide No Trainer Notes Class Activity – Questions Why is it important to have a standard measure for alcohol? Slide
Slide Slide No Trainer Notes Activity – Discussion Discuss these signs of intoxication How do you spot them? Are they easy to identify? Slide Slide No Trainer Notes Class Activity – Questions Answer the question in the slide. Slide No Trainer Notes Class Activity – Discussion Discuss tool. Slide No Trainer Notes Activity – Questions What is determined to be acceptable levels of intoxication?
Class Activity – Questions What are the laws of your country when it comes to minors being able to: Be in an area where alcohol is sold? Able to buy or consume alcohol? Need for a parent or custodian? Slide Slide No Trainer Notes Class Activity – Discussion Discuss the legal considerations stated in this slide Is it different in your country? Slide Slide No Trainer Notes Class Activity – Discussion Discuss the considerations stated in this slide Is it different in your country? Slide Slide No Trainer Notes Class Activity – Discussion Discuss the legal considerations stated in this slide Is it different in your country? Slide
Slide No Trainer Notes Class Activity – Questions What other requirements are there for staff? Slide Slide No Trainer Class Activity – Discuss the types of documents What are the benefits of having documentation? What is the purpose of each type of document? What information should be included in each type of document? Who should complete each type of document? Slide Slide No Trainer Notes Class Activity – Questions What other reasons exist for recording incidents? Who else may use these documents? Slide