Upon assembling for the time the Crisis Management Team shall consider: Issue Required Action Responsibility Plan Reference Is Crisis Command Centre properly set up ? Check that communication systems, stationery, white boards, PCs etc are available and working Obtain Business Continuity Battle Box from Pavilion Assistant Crisis Manager 2.6 Record keeping ? Open an activity log and ensure all decisions of CMT are recorded Assistant Crisis Manager What is the nature of the crisis ? Discuss and determine: What has happened ? What information do we currently have ? If there has been an emergency response which agency/person is leading that response ? What are the likely implications ? Is there more/worse to come ? What action has been taken so far ? Crisis Manager Have staff or other personnel been harmed ? Confirm the safety and wellbeing of all staff, contractors and visitors Arrange trauma counselling Contact next of kin Establish staff meeting point for briefings/ updates Human Resource Coordinator Have any buildings been damaged ? Liaise with emergency services regarding damage assessment Arrange site security Business Resumption Coordinator Have IT systems been affected ? Contact IT Manager to situation Activate IT Disaster Recovery Plan if required Business Continuity Coordinator 3.5.2 Is there likely be a disruption to services ? Activate Business Continuity Plan Business Continuity Coordinator Part 3 Is likley to be an insurance claim ? Contact Risk Management Officer and request they notify insurer Contact Finance Manager and request openning of account to record all crisis related expenditure Business Resumption Coordinator Who do we need to communicate with ? Determine who to advise of crisis and key messages Determine spokesperson for media/ public communication Ensure all key stakeholders are informed of crisis situation Ensure appropriate messages on all web and social portals Crisis Communications Coordinator 2.8 When will the CMT meet/ convene next ? Agree frequency/ nature of CMT meetings/ operations moving forward Determine any other staff who should attend CMT meetings Crisis Manager
Other Resource Plan- Communications and Stakeholder Engagement Nil Key Contact List- Communications and Stakeholder Engagement Name Phone No. Mobile First Focus (IT support, network server and phones) - Philip Barton 02 9007 8138 0414 257 580 Philip.Barton@firstfocus.com.au Social Change Media (Intranet and Website) - Mark McGrath 02 4787 8700 0403 349 332 mark.mcgrath@socialchangemedia.net.au Kapish (TRIM implementation) - Jon Grundy 03 9017 4943 0418 626 518 Jon.Grundy@kapish.com.au Mental Health Commission of NSW BCP Sub Plan – Executive Office Staff Plan - Executive Office Activity or Process MAO (in days) No. of FTE Staff Current Staff Location Min.No. of Req’d (0-7 Days) No. Staff Requiring Office (0-7) Proposed Alternate Office Location Contingency If Minimum Staff No.s Not Available Support to Commissioner 2 9 Main premises – Building 11, Shea Gladesville 3 3 Mental Health Association, 80 William Street, Sydney Could second other Commission staff or staff from other agencies. Strategic and Policy Work 7 Support to Commissioner’s Meetings and Advisory Council 7 Totals 9 3 3 IT Plan- Executive Office
(EA Sandra Chapman - ) Deputy Commissioner Fay Jackson 0438 472 254 fay.jackson@richmondpra.org.au Deputy Commissioner Bradley Foxlewin 0468 994250 foxlewin@aapt.net.au Deputy Commissioner Robyn Shields 0428 399 761 CAC Chair Karen Burns (02) 9891-2277 0417 207 434 karen.burns@ucmh.org.au Mental Health Commission of NSW BCP Sub Plan – Strategic Engagement and Innovation Plan- Strategic Engagement and Innovation Activity or Process MAO (in days) No. of FTE Staff Current Staff Location Min.No. of Staff Req’d (0-7 Days) No. Staff Requiring Office (0-7) Proposed Alternate Office Location Contingency If Minimum Staff No.s Not Available Strategic and Policy Work 14 6 Main premises – Building 11, Shea Close, Gladesville 0 0 Mental Health Association, 80 William Street, Sydney Staff are generally multiskilled. Totals 6 0 0 IT Plan – Strategic Engagement and Innovation Activity or Process MAO (in days) Internet WIMS (Financial – Access Database) TRIM Adobe InDesign CRM (Salesforce) R (on Data Analyst’s hard drive) Contingency Plan
Activity or Process MAO (in days) No. of FTE Current Location Min.No. of Staff Req’d (0-7 Days) No. Staff Requiring Office (0-7) Proposed Alternate Office Location Contingency If Minimum No.s Not Available Monitoring and Analysis 14 5.6 Main premises – Building 11, Shea Close, Gladesville 0 0 Mental Health Association, 80 William Street, Sydney Staff are generally multiskilled. Data Analysis 14 0 0 Hire new or temporary analyst. Totals 5.6 0 0 IT Plan- Strategic Engagement and Innovation Activity or Process MAO (in days) Internet Email WIMS (Financial – Access Database) TRIM Adobe InDesign I-Drive CRM (Salesforce) R (on Data Analyst’s hard Contingency Plan Monitoring and Analysis 14 X X X X Wait for data to be restored. Data Analysis 14 X X X X Code is all stored on hard as well as software. Not currently backed up. Can purchase new copy of R, re write code and raw data. Other Resource Plan- Strategic Engagement and Innovation Nil