What? Why? Addition of new Commonwealth Home Support Programme service – My Aged Care Website and service finders A number of services being funded and delivered under the Commonwealth Home Support Programme (CHSP) fall outside the service sub-types that the My Aged Care Service Catalogue offers. The Service catalogue will be updated to include an additional two service sub-types: Hydrotherapy (Allied Health and Therapy); and Hoarding and Squalor (Assistance with Care and Housing) These service sub-types will display when searching on the Help at home service finder on the My Aged Care website, and can now be added as service sub-types to outlets in the provider portal. on the Department’s website describes this process. Changes to the way Notices of Non-Compliance and Sanctions are displayed – My Aged Care Website and Aged Care Home and Home Care Package Finders Improvements have been made to the way that Notices of Non-Compliance and Sanctions are displayed on the My Aged Care website and the Aged Care Home and Home Care Package Finders. Users will be able to filter Notices of Non-Compliances and/or Sanctions by state and search for Notices of Non-Compliance and/or Sanctions against a service provider. Changes to how assessors view this information when matching and referring are described on this document. This new page will be available on the on the . Ability to attach multiple documents to the My Aged Care Web Referral Form – My Aged Care website Users of the My Aged Care web referral form are now able to attach up to 3 documents when they use the form. The documents have a size limit of 4MB for a single document or the total of all documents attached. Previously only 1 document, 1.5MB in size, was able to be attached. The change is to enable referrers to attach more information to the web form to support assessment and service provision for clients. Clinical documents attached will be visible to assessors only. The types of documents that can be attached include: Relevant Medical Summary Guardianship Order Allied Health Assessment Occupational Therapy Plan The referral form is available on the ‘Contact Us’ page on the My Aged Care website or via .
Improved display of reason for referral rejection and ability to edit provider preferences – assessor portal Assessors have been unable to view the reason that a service referral is rejected and cannot edit and remove service providers from the list of preferences for a client where a client changes their mind or needs may have changed. Changes have been made to improve assessors’ effective management of referrals, including: Displaying the reason for rejection on a referral, including the free-text reason entered by a service provider Introducing the ability to edit and remove service provider preferences from the list of preferences a client has chosen. Removed preferences will no longer appear in the assessor portal. Guidance on the management of rejected service referrals is detailed in the Quick Reference Guide – Referring for services and to waitlists for ACAT and RAS, available on the . Improving referral functionality in the My Aged Care assessor portal What? Why? Improved access to Notifications of and Sanctions – assessor portal When matching and referring for residential care services, assessors are not currently able to identify if a residential facility has a current Notice of Non-Compliance and/or Sanction against them. Assessors will now be able to view active Notices of Non-Compliance or Sanctions when: Matching and referring prior to finalising a client’s Support Plan in the assessor portal Searching for providers using the ‘Find a Service Provider’ function. If there is an active Notice of Non-Compliance or Sanction, assessors will be able to view detailed information about the Notice or Sanction by selecting the ‘Yes’ hyperlink in the returned search results.