Hague Accreditation and Approval Monitoring and Oversight Report In accordance with 22 CFR Part 96.91 and 92, COA makes information available about substantiated complaints and adverse actions against an accredited agency or approved person. COA recognizes that before making a final decision on an adoption service provider many prospective adoptive parents want to know if the program has a history of violations. It’s not uncommon for programs to have an occasional state licensing or Hague Accreditation regulatory violation. However, serious or regular, on-going violations are reasons for concern. COA also encourages prospective adoptive parents to obtain additional information from the adoption service provider to evaluate compliance information in the context of the adoption service provider’s operations. For example, one might assess the number of substantiated complaints in relation to the average number of adoptions completed. (In accordance with 22 CFR Part 96.39 (b), accredited agencies and approved persons are required to make available upon request, information about the number of placements per year, and the number and percentage of disrupted/dissolved adoptions.) COA is not authorized to disclose any additional information about complaint(s) or adverse actions. For additional information please contact the adoption service provider directly. Substantiated Complaints and Adverse Action Report **NOTE: This adoption service provider is no longer Hague Accredited, effective 1/31/2012** Adoption Service Provider Information Name Adoption Alliance Mailing Address 2121 S. Oneida Street, Suite 420; Denver, CO 80122 Website Substantiated Complaints Status of the Complaint Nature of the Complaint – Substantiated Violations No substantiated complaints. Adverse Action Type and Status of the Adverse Action Reasons for the Action No adverse actions.
Council on Accreditation Hague Accreditation and Approval Monitoring and Oversight Report In accordance with 22 CFR Part 96.91 and 92, COA makes information available about substantiated complaints and adverse actions against an accredited agency or approved person. COA recognizes that before making a final decision on an adoption service provider many prospective adoptive parents want to know if the program has a history of violations. It’s not uncommon for programs to have an occasional state licensing or Hague Accreditation regulatory violation. However, serious or regular, on-going violations are reasons for concern. COA also encourages prospective adoptive parents to obtain additional information from the adoption service provider to evaluate compliance information in the context of the adoption service provider’s operations. For example, one might assess the number of substantiated complaints in relation to the average number of adoptions completed. (In accordance with 22 CFR Part 96.39 (b), accredited agencies and approved persons are required to make available upon request, information about the number of placements per year, and the number and percentage of disrupted/dissolved adoptions.) COA is not authorized to disclose any additional information about complaint(s) or adverse actions. For additional information please contact the adoption service provider directly. Substantiated Complaints and Adverse Action Report Adoption Service Provider Information Name Adoption Avenues Mailing Address 9498 SW Barbur Boulevard, Suite 305; Portland, OR97219 Website Substantiated Complaints and Adverse Actions 7/22/2011 – Complaint filed in the Complaint Registry Status: Complaint investigation completed 3/29/13 Nature of the Substantiated Violations: 96.35(a): The agency knowingly allowed their foreign facilitator to instruct the complainant to hide who money was being wired from and that it shouldn’t be from the adoption agency. 96.36(b): The complainant believed that the foreign facilitator was paying bribes in-country. When notified, the agency took insufficient action to investigate these allegations and did not respond appropriately to her statements and clarify as applicable. 96.36(b): The agency did not have sufficient protections for monitoring large sums of cash paid to ensure that fees were spent on legitimate adoption costs. country
Council on Accreditation Accreditation and Approval Monitoring and Oversight Report In accordance with 22 CFR Part 96.91 and 92, COA makes information available about substantiated complaints and adverse actions against an accredited agency or approved person. COA recognizes that before making a final decision on an adoption service provider many prospective adoptive parents want to know if the program has a history of violations. It’s not uncommon for programs to have an occasional state licensing or Accreditation regulatory violation. However, serious or regular, on-going violations are reasons for concern. COA also encourages prospective adoptive parents to obtain additional information from the adoption service provider to evaluate compliance information in the context of the adoption service provider’s operations. For example, one might assess the number of substantiated complaints in relation to the average number of adoptions completed. (In accordance with 22 CFR Part 96.39 (b), accredited agencies and approved persons are required to make available upon request, information about the number of placements per year, and the number and percentage of disrupted/dissolved adoptions.) COA is not authorized to disclose any additional information about complaint(s) or adverse actions. For additional information please contact the adoption service provider directly. Substantiated Complaints and Adverse Action Report Adoption Service Provider Information Name A New Arrival, Inc. Mailing Address 204 S. Main Street; Twin Bridges, MT 59754 Website Substantiated Complaints Status of the Complaint Nature of the Complaint – Substantiated Violations No substantiated complaints. Adverse Action Type and Status of the Adverse Action Reasons for the Action No adverse actions. Council on Accreditation Hague Accreditation and Approval
Council on Accreditation Hague Accreditation and Approval Monitoring and Oversight Report In accordance with 22 CFR Part 96.91 and 92, COA makes information available about substantiated complaints and adverse actions against an accredited agency or approved person. COA recognizes that before making a final decision on an adoption service provider many prospective adoptive parents want to know if the program has a history of violations. It’s not uncommon for programs to have an occasional state licensing or Hague Accreditation regulatory violation. However, serious or regular, on-going violations are reasons for concern. COA also encourages prospective adoptive parents to obtain additional information from the adoption service provider to evaluate compliance information in the context of the adoption service provider’s operations. For example, one might assess the number of substantiated complaints in relation to the average number of adoptions completed. (In accordance with 22 CFR Part 96.39 (b), accredited agencies and approved persons are required to make available upon request, information about the number of placements per year, and the number and percentage of disrupted/dissolved adoptions.) COA is not authorized to disclose any additional information about complaint(s) or adverse actions. For additional information please contact the adoption service provider directly. Substantiated Complaints and Adverse Action Report Adoption Service Provider Information Name International Christian Adoptions Mailing Address 41745 Rider Way #2; Temecula, CA92590 Website Substantiated Complaints Status of the Complaint Nature of the Complaint – Substantiated Violations No substantiated complaints. Adverse Action Type and Status of the Adverse Action Reasons for the Action No adverse actions.
Council on Accreditation Hague Accreditation and Approval Monitoring and Oversight Report In accordance with 22 CFR Part 96.91 and 92, COA makes information available about substantiated complaints and adverse actions against an accredited agency or approved person. COA recognizes that before making a final decision on an adoption service provider many prospective adoptive parents want to know if the program has a history of violations. It’s not uncommon for programs to have an occasional state licensing or Hague Accreditation regulatory violation. However, serious or regular, on-going violations are reasons for concern. COA also encourages prospective adoptive parents to obtain additional information from the adoption service provider to evaluate compliance information in the context of the adoption service provider’s operations. For example, one might assess the number of substantiated complaints in relation to the average number of adoptions completed. (In accordance with 22 CFR Part 96.39 (b), accredited agencies and approved persons are required to make available upon request, information about the number of placements per year, and the number and percentage of disrupted/dissolved adoptions.) COA is not authorized to disclose any additional information about complaint(s) or adverse actions. For additional information please contact the adoption service provider directly. Substantiated Complaints and Adverse Action Report Adoption Service Provider Information Name Jewish Family & Career Services of Louisville Mailing Address 2821 Klempner Way; Louisville, KY 40205 Website Substantiated Complaints Status of the Complaint Nature of the Complaint – Substantiated Violations No substantiated complaints. Adverse Action Type and Status of the Adverse Action Reasons for the Action No adverse actions.
Status: Complaint investigation completed 11/8/13 Nature of the Substantiated Violations: 96.35(a) & 96.44(a) The agency failed to ensure that adoption services were provided in the proper order and issued a referral for a Special Focus child without the prospective adoptive family completing a home study or dossier. This resulted in the child being removed from China’s shared list and prolonging her stay in institutional care which is known to have detrimental effects on children’s well-being and development. The agency’s failure to ensure the best interests of the child constitutes egregious unethical conduct. Adverse Action – Corrective Action Required, effective 7/11/14 Status of Adverse Action – Completed 8/22/14 9/25/2012 – Complaint filed in the Complaint Registry Status: Complaint investigation completed 2/7/14 Nature of the Substantiated Violations: 96.35(a) The child the complainants brought to the United States may not be the same child who was referred to the complainants or who the complainants agreed to adopt and the agency did not take the appropriate steps to follow-up on the adoptive parent’s requests and concerns regarding the child. Her eligibility for intercountry adoption is in question, possibly impacting her ability to achieve permanency with an adoptive family. The agency’s failure to look into the child’s background and ensure the best interests of the child constitutes egregious unethical conduct. Adverse Action – Corrective Action Required, effective 7/30/14 Status of Adverse Action – Completed 9/12/14 2/5/2013 ASP Self-Report Status: Compliance issue completed 4/25/14 Nature of the Substantiated Violations: 96.48 (e) The agency did not provide individualized counseling and preparation to meet the needs of the prospective adoptive parents in light of the particular child’s special needs. Adverse Action – Corrective Action Required, effective 10/15/14 Status of Adverse Action – Completed 11/14/14