Implementation Plan 2009–2012 Goal: Reducing barriers to people with a disability accessing goods, services and facilities. Objective Action Key Performance Indicator Completed By Responsibility To ensure that new State Trustees premises promote accessibility for people living with a disability. Disability Action Plan Working Group and People & Culture to be involved in building and facility design process to ensure inclusion and accessibility. All State Trustees premises are compliant with current Australian Standards and relevant Building Codes. June 2012 (some premises will be available prior to 2012) DAP Working Group General Manager, People & Culture Manager, Facilities Management To ensure that information sources in relation to the provision of goods and services, are easily available to people living with a disability. Review website and the provision of information electronically. Review brochures and other promotional material with a view to providing a multi format offering. Information regarding core products and services available in multiple formats – both via the internet and in hard copy. June 2010 General Manager, People & Culture General Manager, Corporate Relations & Marketing To ensure a broad range of communication options are available to people who visit State Trustees in person. Display a communication picture and alphabet board at reception, and at various other points throughout all Communication boards in place and being used. November 2009 Manager, Facilities Management
sites. Provide guidelines in “Easy English” to reception staff. Easy English in place and being used. To ensure that State Trustees is as aware as it can possibly be, of any disability or special needs of its’ clients or customers. Research and introduce a protocol within the initialisation process with new clients that seek information regarding any existing disability, or special need. New step introduced into the initialisation process across all areas. July 2010 General Manager, People & Culture. Senior Management Group. To remove barriers to access within the existing buildings of State Trustees. to be installed in all areas requiring significant access. Tactile indicators installed in floors. Audio and Braille functionality to be installed in elevators. Initiatives in place. May 2009 (complete). Manager, Facilities Management Goal: Reducing barriers to people with a disability obtaining and maintaining employment with State Trustees. Objective Action Key Performance Indicator Completed By Responsibility To ensure that State Trustees adheres to robust recruitment processes that Review existing recruitment processes to ensure equity for all candidates. Ensure The absence of formal or informal complaints regarding discrimination as part of the May 2009 (complete) General Manager, People & Culture
To ensure that State Trustees actively promotes itself as an equal opportunity employer. Advertise opportunity employer status as part of recruitment process. Increase the number of disability candidates applying to roles that are advertised by State Trustees. May 2009 (complete) General Manager, People & Culture Recruitment Manager Review of induction and training processes to ensure they are inclusive of and responsive to the needs of people with a disability. Feedback forms on training will include responses relevant to the extent to which the training was inclusive of, and responsive to, the needs of people with a disability. Positive feedback regarding inclusion as part of training and induction. December 2009 General Manager, People & Culture To ensure that State Trustees maximises the opportunities for disability candidates to be employed Work with current recruitment suppliers to ensure that opportunities for disability candidates are actively promoted. Increase the number of disability candidates applying to roles that are advertised by State Trustees. November 2009 General Manager, People & Culture Recruitment Manager Goal: The promotion of inclusion and participation in the community of people with a disability Objective Action Key Performance Indicator Completed By Responsibility To ensure that Trustees adopts practical and realistic strategies to promote Facilitate regular meetings of the DAP Working Group to continually review and Initiatives and improvements are undertaken and implemented. June 2012 General Manager, People & Culture
inclusion within the community. consider State Trustees work in this area. The Working Group to provide advice and input to the business on how to further promote inclusion in the community. To be continually monitored. DAP Working Group Actively explore new ways to promote inclusion within the community through strategic partnerships and positional influence. Actively partner with disability sector agencies and service providers to implement initiates designed to promote inclusion. Effective programs implemented. Positive feedback received. June 2012 To be continually monitored. General Manager, People & Culture DAP Working Group Continue to promote and develop existing programs. Look for ways to broaden the exposure of programs like the Grants Program and Connected. Greater exposure and involvement. June 2012 To be continually monitored. General Manager, People & Culture DAP Working Group Broaden the relationships that State Trustees has with its’ stakeholders to further promote inclusion. Establish strategic and mutually beneficial relationships with disability sector agencies and other government departments that promote inclusion within the community. Relationships established and maintained. June 2012 To be continually monitored. General Manager, People & Culture Manager, Stakeholder Relations Promote and support the achievements of State Trustees employees living with a disability. Work closely with employees living with a disability to support Greater involvement in and communication of the achievements of employees living with a disability. June 2012 General Manager, People & Culture
their achievements within the broader community. To be continually monitored. DAP Working Group Corporate Relations & Marketing Team Goal: Achieving tangible changes in attitudes and practices which discriminate against people with a disability Objective Action Key Performance Indicator Completed By Responsibility To ensure that State Trustees managers and employees are aware of their obligations under legislation, as well as according to the policies and values of the organisation. Ensure that all employees undergo relevant training includes timely refresher programs. Provide regular reporting to the executive team regarding training compliance. Training in place and operational. Non-compliance minimized. December 2008 (complete) To be continually monitored. General Manager, People & Culture Manager, Compliance & Risk Management To ensure that State Trustees adopts practical and realistic strategies to change attitudes and practises. Facilitate regular meetings of the DAP Working Group to continually review and consider State Trustees Initiatives and improvements are undertaken and implemented. June 2012 General Manager, People & Culture