to assist with essential daily activities Information and advisory services Provision of information Service Users have timely access to appropriately presented information and relevant advice on how to access services Major incident management including civil defence Liaison, coordination of services Ensure appropriate and timely response in the event of an emergency Māori health and disability support services providers Liaison, coordination of services Responsible for liaising with one another regarding outcomes of assessment, care plans, ongoing care as required to ensure Service Users receive care that meets their needs in a timely and appropriate manner. Mental health services if applicable Consultation and referral Clinical consultation and referral services that support continuity of care Needs assessment and service co-ordination (eg, NASC) Referral and consultation Service Users needing long-term support services have timely access to individual needs assessment and service coordination services Other relevant Government departments and agencies (eg MSD, CYF) Liaison, coordination of services Support seamless service delivery and continuity of care is maintained Palliative care if applicable Liaison, coordination of services Clinical consultation and referral services that support continuity of care Primary care services Consultation and referral Clinical consultation and referral services that support continuity of care Public health service communicable disease programmes and the Medical Officer of Health Consultation and referral Clinical consultation and referral services that support continuity of care Transport services, including Total Mobility, to recreational and/or day activities etc Liaison, consultation, coordination of services and referral All services are responsible for liaising with one another to ensure Service Users receive care that meets their needs in a timely and appropriate manner. Travel and accommodation services Liaison, coordination of services All services are responsible for liaising with one another to ensure Service Users receive care that meets their needs in a timely and appropriate manner. Voluntary organisations, eg Asthma Society, Cancer Society, National Heart Foundation Liaison, coordination of services Ensure relevant and accurate information is available to support service delivery
The Provider will have in place written protocols to ensure the safety of workers is maintained. Such protocols will include policies for withdrawal of services where workers are at risk. The Provider will ensure that risk to staff is assessed prior to the commencement of the Service to the Service User. This includes the development and implementation of health and safety policies in accordance with the Health and Safety in Employment Act 1992. The Provider will demonstrate and have in place sound recruitment practices and policies that do not jeopardise staff or Service User safety. Where cultural sensitivity is identified as an issue, an advocate or support person of the Service User's choice may support Service Users as the event is discussed and managed. 8.6 Effectiveness Staff will perform the agreed tasks competently and respect the Service User’s personal belongings, and the Service User’s ownership and control of the in-home environment. Staff will ensure that Service User’s cultural values and beliefs and cultural requirements are acknowledged and respected at all times. 9. Purchase Units and Reporting Requirements 9.1 Purchase Units are defined in the Ministry’s joint DHB and Ministry Nationwide Service Framework Purchase Unit Data Dictionary. The following Purchase Units apply to this Service. PU Code PU Description PU Definition Unit of Measure CHC0004 Household Support Services for People with Chronic Health Conditions The service provides assistance with tasks normally performed in and around the home to enable eligible people with chronic health conditions to remain in or to return to their own home / private accommodation in the community. The level of service is determined through the needs assessment process. Hour CHC0005 Personal Care Services for People with Chronic Health Conditions Provides assistance with personal hygiene and the range of tasks required to support daily living to enable eligible people with chronic health conditions to remain in or return to their own home / private accommodation in the community. The level of service is determined through the needs assessment process. Hour CHC0006 Night Support Services for People with Chronic Health Conditions Provides assistance with personal care and household support tasks for up to 12 hours during an overnight period of stay, where there is facility for the Support Worker to sleep. The level of service is determined through the needs assessment process. Hour Unit of Measure Unit of Measure Definition Hour Number of hours provided. 9.2 Reporting Requirements Narrative reports are required on a six-monthly basis. Information to be included is on any issues or suggestions pertaining to the following: