Job Category Level Experience Specific Titles Job Functions Business Analyst 1 0-2 years Works under supervision of lead Business Analyst, Requirements Analyst, Data Analyst, Report Designer, GIS Analyst, GIS Technician, PeopleSoft Analyst, Security Analyst, Compliance Analyst, Forensics Analyst, Telecom Analyst, Financial Analyst Meets with customer and reads designs and uses software tools to gather requirements, analyze needs, identify risks, propose designs, write documentation, and carry out financial analysis. 2 2-4 years Limited supervision 3 4-7 years Senior [Business Analyst specific title] Senior Consultant, PeopleSoft SME, Site Acquisition Consultant Subject matter expert or executive consultant working independently to consult with managers on strategies and processes. 4 8-12 years 5 12+ years Technical Writer 1 1-3 years Technical Writer, Web Editor, Graphic Designer, GUI Editor, Grant Writer Creates, edits, or designs content, such as documentation, designs, web pages, publications, presentations, reports, or graphics. 2 4-7 years 3 8+ years Senior [Technical Writer title], Lead [Technical Writer title], Documentation Lead Trainer 1 1-7 years Software Trainer Creates training materials, delivers training, and manages training program. 2 8+ years Senior Software Trainer Training Lead Quality Assurance 1 1-3 years Tester, QA Analyst Software testing and quality assurance through script writing, execution, and tracking. 2 4-7 years 3 8+ years Senior Tester, Senior QA Analyst, Test Team Lead, QA Consultant Administrative Support 1 1-7 years Project Administrator, Administrative Assistant, Payroll Assistant, Financial Assistant Administrative support functions, including data entry, plan tracking, and basic task assignments. 2 8+ years Project Coordinator Project Manager 1 1-3 years Project Manager, Deliverables Manager, QA Manager, Implementation Manager, Customer Support Manager, Critical Event Manager, Technical Project Manager, Wireless Manager, Network Operations Manager, Construction Manager, Facilities Improvement Manager Manages functional teams, technical teams, budgets, vendor/client relationship, and work plans for development projects, implementations, network functions, or support services. Identifies and manages risk. Reports status to executives. 2 4-7 years Senior [Project Manager title]
3 8+ years Program Manager, Engagement Manager Architect 1 1-7 years Technical Architect, Data Warehouse Architect, Network Architect Designs and builds databases, data warehouses, or networks, including data acquisition, conversion, and interfaces. Optimizes organizational goals through enterprise standards. 2 8+ years Database Administrator 1 1-3 years DBA, GIS DBA, Data Warehouse Administrator, BusinessObjects Administrator Database management through maintenance of data dictionaries, data models, performance tuning. Coordinates database changes and tests. 2 4-7 years 3 8+ years Senior [DBA title] System Administrator 1 1-3 years Search Engine Administrator, Application Administrator, System Administrator, GIS System Administrator, Active Directory Administrator, Server Administrator, UNIX Administrator, NMS Administrator Installs, configures, and supports an application, system, or network (LAN, WAN, etc.) Monitors applications for availability and performance. May carry out security analysis or implement security measures. 2 4-7 years 3 8+ years Senior [System Administrator title], [System Administrator title using Engineer in place of Administrator] Engineer label reserved for certifications. Developer 1 1-2 years Web Developer, .NET Developer, GIS Web Developer, GIS Desktop Developer, PeopleSoft Developer Translates requirements into code or configuration using software tools/integrated development environments (IDEs). 2 3-7 years 3 8-11 years 4 12+ years or certification Senior [Developer title], [Developer title using Engineer in place of Developer], Developer Lead, Technical Lead Engineer label reserved for certifications. Network Technician 1 1-3 years Network Technician, LANDesk Technician, Wireless Technician, NOC Analyst Installs networks and network technologies. Assesses configurations and recommends products based on specifications. Configures equipment and software, trains others, and documents solutions Assists with network design. Experienced n technical services and administration (DHCP, DNS, routers, firewall, etc.). 2 4-7 years Network Engineer 3 8+ years Network Engineer, LANDesk Engineer, Backup Engineer, Firewall Engineer, Security Engineer, Anti-Virus Engineer, SAN Engineer, VPN Engineer, Wireless Engineer Customer 1 1-3 years Dispatcher, Support Provides customer or technical