Desired performance Increased number of training and development opportunities offered to employees of the NHC Indicator responsibility CFO Indicator title Number of staff retained in key management positions (MEXCO) Short definition Retention of in key management positions Purpose/Importance Enables the monitoring of attrition within management of the NHC Source/collection of data Quarterly Staff Complement listing Method of calculation Number of filled positions in positions designated as management Data limitations Dependent on the accuracy of Quarterly staff complement listings Type of indicator Outcomes Calculation type Non-cumulative Reporting Quarterly and annually New indicator The indicator is not new but calculation was changed from percentage to actual numbers. Desired performance Retention of all key management staff Indicator responsibility CFO Indicator title Number of initiatives to promote employee wellness definition Number of initiatives to promote wellness of NHC employees Purpose/Importance Measures number of initiatives undertaken to ensure employee wellness and Source/collection of data Employee Wellness Report Method of calculation Number of employee wellness initiatives undertaken in the NHC Data limitations Dependent on the accuracy of the Employee Wellness Report Type of indicator Outcomes Calculation type Cumulative Reporting cycle Annually New indicator Continues without change from the previous year Desired performance More initiatives to promote employee wellness are desirable Indicator responsibility CFO Indicator Bi – annual performance reviews for all employees Short definition Performance reviews completed for all employees a year Purpose/Importance Monitoring of employee performance is important towards achievement of organisational and objectives Source/collection of data Employee Performance Reports Method of calculation Number of employee performance reviews conducted bi – annually Data limitations Completed bi annual performance reviews for all employees Type of indicator Outcomes Calculation type Non – cumulative Reporting cycle Bi – annually New indicator Continues without change from the previous year Desired performance 100% bi – annual performance reviews for all employees
Indicator title Back up tests conducted (n) Short definition Number of back up tests conducted Purpose/Importance Number of back up tests conducted to ensure security of information Source/collection of data IT Report Method of calculation The number of back – up conducted every month Data limitations Accuracy of the IT Report Type of indicator Activities Calculation type Cumulative Reporting cycle Quarterly New indicator New Desired performance Achievement of targeted performance is desirable Indicator responsibility CFO Indicator title Area Network Availability Short definition Average time the Area Network is available Purpose/Importance Intended to show the average up – time of the NHC LAN to enable business operations Source/collection of data IT report produced by the service provider Method of calculation The average up – time is determined from the IT Report submitted Data limitations Accuracy of the IT Report and lack of internal capacity to monitor the up - time Type of indicator Outcomes Calculation type Non - cumulative Reporting cycle Quarterly New indicator New Desired performance Actual performance that is higher than the targeted performance of 95% is desirable Indicator responsibility CFO 1.7 Indicator Organisational performance system adhered to by line managers (number of monitored) definition Adherence of line managers to the organisational performance system in line with the performance management policy Purpose/Importance To track the number of times performance appraisals are completed for all NHC employees per year Source/collection of data The information is collected from completed employee appraisal files Method of calculation The number of completed employee performance appraisals is calculated to Data limitations Accuracy of the number of completed employee appraisal forms counted Type of indicator Outcomes Calculation type Cumulative Reporting Bi annually New indicator New Desired performance Achievement of targeted performance is desirable Indicator responsibility CFO
Indicator title Organisational Structure review (n) Short definition Review of the NHC Organisational Structure Purpose/Importance To track the number of times the NHC organisational structure is reviewed in 2015/16 Source/collection of data The reviewed structure approved by the NHC Council Method of calculation Calculation whether the organisational structure was reviewed once Data limitations Approval of the reviewed organisation Type of indicator Output Calculation type Cumulative Reporting cycle Annually New indicator New Desired performance Achievement of targeted performance is desirable Indicator responsibility CFO Indicator title Lead time from recruitment requisition received until appointment recommendation made (days) on any approved positions Short definition Time taken for the recruitment process to be completed Purpose/Importance Tracks the efficiency of the NHC recruitment process Source/collection of data HR Reports/documents/file documenting time from requisition of filling of vacancy until recommendation for appointment Method of calculation Evaluation of the time taken since approval of filling vacancy until recommendation for appointment Data limitations Accuracy of HR records Type of indicator Efficiency Calculation type Identifies whether a recommendation for appointment was made within 90 days in cases where a position was to be filled. Reporting cycle Quarterly New indicator New Desired performance Actual performance that is higher than targeted performance is desirable Indicator responsibility CFO Indicator title Work place skills development budget utility (%) Short definition Amount of workplace skills budget utilised Purpose/Importance Tracks the extent to the Workplace Skills Development Budget is utilised for training and development of staff Source/collection of data Financial and Training records detailing enrolment of employees for training Method of calculation The amount spent versus the amount budgeted Data limitations Accuracy of Training Records Type of indicator Outcomes Calculation type Cumulative Reporting cycle Quarterly New indicator New Desired performance Achievement of targeted performance is desirable Indicator responsibility CFO
Method of calculation Calculated from samples of the publications and a report on the distribution Data limitations Lack of recorded acknowledgement by recipients Type of indicator Outcomes Calculation type Cumulative Reporting cycle Quarterly New indicator Continues without change from the previous year Desired performance Performance that is higher than targeted performance is desirable Indicator responsibility Marketing Manager Indicator title Number of compliance publications supported Short definition Support provided for the publication of compliance publications e.g. Annual Report, Annual Performance Plan etc. Purpose/Importance Tracks the publication of compliance documents Source/collection of data Annual Report, APP(and Strategy Framework – when required) Method of calculation Samples of compliance publications published. Data limitations No limitation Type of indicator Outputs Calculation type Cumulative Reporting cycle Bi – annually New indicator New Desired performance Achievement of targeted performance is desirable Indicator responsibility Marketing Manager Indicator title Number of exhibitions hosted Short definition Number of exhibitions hosted Purpose/Importance Tracks the number of times NHC material and products e.g. books are exhibited to showcase and promote heritage Source/collection of data Exhibition Reports, pictures etc. Method of calculation Reports on number of exhibitions hosted by the NHC over the year Data limitations Accuracy of Exhibition Reports Type of indicator Outcomes Calculation type cumulative Reporting cycle Quarterly New indicator The indicator changed from 1 exhibition in 2014/15 to 4 in 2015/16 Desired performance Actual performance that is higher than targeted performance is desirable Indicator responsibility Marketing Manager Indicator title Number of media engagements Short definition Number of times the NHC engages with the media Purpose/Importance Number of times the NHC, through the CEO and statements released, engages the media to promote heritage Source/collection of data Press statements, electronic and print media reports etc. Method of calculation Sum total of media engagements conducted
Desired performance Actual performance that is higher than the targeted participation in one world heritage project is desirable Indicator responsibility World Heritage Specialist Indicator title Percentage of identified sites on the revised tentative list researched annually Short definition Percentage of identified sites on the revised tentative list researched annually Purpose/Importance To track progress on the research conducted on the liberation heritage sites on the tentative list for UNESCO World Heritage Listing Source/collection of data Research Reports Method of calculation Total number of completed Research Reports on the identified sites Data limitations Inability to conclude the research on the sites due to external factors Type of indicator Outputs Calculation type Cumulative Reporting cycle Quarterly New indicator The indicator has changed from 10% to 20% Desired performance Actual performance that is higher than the targeted 20% is desirable Indicator responsibility World Heritage Specialist 2.3 Indicator title Number of publications produced per year Short definition Number of heritage publications produced per year Purpose/Importance Tracks the knowledge production levels of the NHC in terms of heritage publications (e.g. booklets etc.) produced Source/collection of data Heritage publications Method of calculation Total number of heritage publications produced against the targeted number Data limitations None Type of indicator Outcomes Calculation type Cumulative Reporting cycle Quarterly New indicator Continues without change from the previous year Desired performance Actual performance that is higher than one publication is desirable Indicator responsibility Heritage Manager Indicator title Number of Position Papers produced per year Short definition Number of policy position papers produced for consideration by the Minister and stimulation of debate on heritage policies Purpose/Importance Tracks delivery on the policy advisory mandate of the NHC Source/collection of data Actual Policy Position Papers Method of calculation Total number of position papers produced counted against the planned number
Data limitations Failure to timeously complete position papers by NHC Panel of Experts Type of indicator Outputs Calculation type Cumulative Reporting cycle Annually New indicator Continues without change from the previous year Desired performance actual performance that is higher than two position papers is desirable Indicator responsibility General Manager: Heritage Indicator title Number of Research Reports Short definition Number of research reports produced on the Liberation Heritage Route Purpose/Importance Indicator intended to demonstrate progress in terms of knowledge production related to the Liberation Heritage Route Source/collection of data Research reports submitted to the NHC by research partners Method of calculation Simple calculation of research reports produced and submitted to the NHC Data limitations Delays in completion and submission of research by research partners Type of indicator Outputs Calculation type Cumulative Reporting cycle Quarterly New indicator continues without change from the previous year Desired performance Actual performance that is higher than 2 research reports is desirable Indicator responsibility Project Manager: Liberation Heritage Indicator title Number of research and other heritage publications distributed to stakeholders Short definition Number of research and other publications distributed to different stakeholders Purpose/Importance Tracks the progress made in sharing of research, policy and other liberation heritage related information with different stakeholders across the three tiers of government Source/collection of data Correspondence on distributed publications Method of calculation Simple count of distributed documents Data limitations Failure to acknowledge receipt by recipients of the distributed documents. Type of indicator Outputs Calculation type Cumulative Reporting cycle Annually New indicator Continues without change from the previous year Desired performance Actual performance that is higher than 2 publications is desirable Indicator responsibility Project Manager: Liberation Heritage Route
Desired performance Establishment of heritage institute by or before 31 March 2017 Indicator responsibility General Manager: Heritage 2.7 Indicator title Number of Cultural Expressions hosted and supported Short definition Tracks the number of cultural expressions e.g. SATMA Awards, Buyelekhaya Festival, Vhembe Cultural Festival etc. Purpose/Importance Tracks the extent of the support offered by the NHC in the promotion of culture and heritage Source/collection of data Memoranda of Understanding and correspondence with different organisers of cultural events Method of calculation Number of cultural expressions supported financially or non – financially Data limitations Limited resources to respond to all requests for support Type of indicator Impact Calculation type Cumulative Reporting cycle Annually New indicator Continues without change from the previous year Desired performance Actual performance that is higher than 3 cultural expressions is desirable Indicator responsibility Heritage Manager Indicator title Number of heritage education & skills development initiatives supported Short definition Heritage outreach programme and other initiatives to empower the youth Purpose/Importance Tracks the empowerment of young people and skills transfer on heritage Source/collection of data Reports and project documentation Method of calculation Simple calculation of the number of heritage education & skills development initiatives supported Data limitations Limited resources to respond to all requests for support Type of indicator Impact Calculation type Cumulative Reporting cycle Annually New indicator Continues without change from the previous year Desired performance Actual performance that is higher than 2 heritage education & skills development initiatives supported is desirable Indicator responsibility Heritage Manager 2.8 Indicator Number of funded heritage projects Short definition Number of heritage projects funded through the public call Purpose/Importance Tracks the number of community heritage projects funded Source/collection of data Signed contracts Method of calculation Simple calculation of projects to whom funds have been disbursed following the public call for applications for funding Data limitations Lack of qualifying projects who meet NHC criteria and limited resources to fund all applications