Recruitment Practices Scorecard – Management/Advisory/Administrative/Technical Positions Title of Practice: (Enter here) Metrics Recruitment-Specific Rating Scales on experience or projections) Score 0-25 26-50 51-75 76-100 Time to fill position Over 8 months Greater than 5 up to 8 months Greater than 2 up to 5 months Less than 2 months New hire turnover within the first year More than 40% of new hires turnover Over 20% up to 40% of new hires turnover 10-20% of new hires turnover Less than 10% of new hires turnover New hire performance rating Bottom 25% of employees Slightly lower than average employees Slightly higher than average employees Top 25% of employees Recruiting cost ratio More than budget target Right at budget target Slightly under budget target Significantly under budget target Offer to acceptance ratio Less than 40% of offers accepted More than 40% up to 60% of offers accepted More than 60% up to 80% of offers accepted More than 80% of offers accepted Subscore: Metrics Global Rating Scales (Based on experience or projections) Score 0-25 26-50 51-75 76-100 Stakeholder Buy-In Stakeholders unaware of program Stakeholders know of program but have a lot of questions Stakeholders understand program and only have few questions Stakeholders already onboard Time to implement Over 1 year Over 6 months up to 1 year 3 up to 6 months Less than 3 months Cost to implement More than budget target Right at budget target Slightly under budget target Significantly under budget target Full Return on investment Over 1 year Over 6 months up to 1 year 3 up to 6 months Less than 3 months Sustainability One-time program Program information must be continually updated to remain current Program can be updated annually and reused Program can be continually used with minimal maintenance Subscore:
Likelihood of Success Going Fwd Total Metrics Score Success Very Unlikely 0-250 Success Unlikely 251-500 Success Likely 501-750 Success Very Likely 751-1000 Recruitment Practices Scorecard – Frontline Positions Title of Practice: (Enter here) Metrics Recruitment-Specific Rating Scales (Based on experience or projections) Score 0-25 26-50 51-75 76-100 Time to fill position Over 4 months Greater than 2 up to 4 months Greater than 1 up to 2 months Less than 1 month New hire turnover within the first year More than 40% of new turnover Over 20% up to 40% of new hires turnover 10-20% of new hires turnover Less than 10% of new hires turnover New hire turnover during initial training More than 30% of new hires turnover Over 20% up to 30% of new turnover 10-20% of new hires turnover Less than 10% of new turnover New hire performance rating Performance deemed unacceptable Significant coaching required Some coaching required No coaching required Recruiting cost More than budget target Right at budget target Slightly under budget target Significantly under budget target Subscore: Metrics Global Rating Scales (Based on experience or projections) Score 0-25 26-50 51-75 76-100 Stakeholder Buy-In Stakeholders unaware of program Stakeholders know of program but have a lot of questions Stakeholders understand program and only have few questions Stakeholders already onboard Time to implement Over 1 year Over 6 months up to 1 year 3 up to 6 months Less than 3 months Cost to implement More than budget target at budget target Slightly under budget target Significantly under budget target Full Return on investment Over 1 year Over 6 months up to 1 year 3 up to 6 months Less than 3 months Sustainability One-time program Program information must be continually updated to remain current Program can be updated annually and reused Program can be continually used with minimal maintenance Subscore:
Notes: Likelihood of Success Going Fwd Total Metrics Score Success Very Unlikely 0-250 Success Unlikely 251-500 Success Likely 501-750 Success Very Likely 751-1000 Retention Practices Scorecard – Management/Advisory/Administrative/Technical Positions Title of Practice: (Enter here) Metrics Retention-Specific Rating Scales (Based on experience or projections) Score 0-25 26-50 51-75 76-100 Employee voluntary turnover rate Greater than 20% turnover Greater than 10% up to 20% turnover Greater than 5% up to 10% turnover Less than 5% turnover Cost to fill open positions More than budget target at budget target Slightly under budget target Significantly budget target Diversity turnover More than 50% minority employees turnover in 1st year of hire Turnover of minorities significantly greater than non-minorities within 1st year of hire Turnover of minorities slightly greater than within 1st year of hire Turnover of minorities equal to non-minorities within 1st year of hire Employee engagement Less than 25% of employees indicate high engagement 25% up to 50% of employees indicate high engagement Greater than 50% up to 75% of employees indicate high engagement Greater than 75% of employees indicate high engagement Impact of turnover on employee knowledge Greater than 50% decline in employee knowledge over 5 years Greater than 25% up to 50% decline in employee knowledge over 5 years Greater than 0% up to 25% decline in employee knowledge over 5 years No negative impact on employee knowledge Subscore: Metrics Global Rating Scales (Based on experience or projections) Score 0-25 26-50 51-75 76-100 Stakeholder Buy-In Stakeholders unaware of program Stakeholders know of program but have a lot of questions Stakeholders understand program and only have few questions Stakeholders already onboard Time to implement Over 1 year Over 6 months up to 1 year 3 up to 6 months Less than 3 months Cost to implement More than budget target Right at budget target Slightly under budget target Significantly under budget target Full Return on investment Over 1 year Over 6 months up to 1 year 3 up to 6 months Less than 3 months Sustainability One-time program Program information must be continually updated to remain current Program can be updated annually and reused Program can be continually used with minimal maintenance Subscore:
Notes: Likelihood of Success Fwd Total Metrics Score Success Very Unlikely 0-250 Success Unlikely 251-500 Success Likely 501-750 Success Very Likely 751-1000 Retention Practices Scorecard – Frontline Positions Title of Practice: (Enter here) Metrics Retention-Specific Rating Scales (Based on experience or projections) Score 0-25 26-50 51-75 76-100 Employee voluntary turnover rate Greater than 10% turnover Greater than 5% up to 10% turnover Greater than 2% up to 5% turnover Less than 2% turnover Cost to fill open positions More than budget target Right at budget target Slightly under budget target Significantly under budget target Diversity turnover More than 50% minority employees turnover in 1st year of hire Turnover of minorities significantly greater than non-minorities within 1st year of hire Turnover of minorities slightly greater than within 1st year of hire Turnover of minorities equal to non-minorities within 1st year of hire Employee engagement Less than 25% of employees indicate high engagement 25% up to 50% of employees indicate high engagement Greater than 50% up to 75% of employees indicate high engagement Greater than 75% of employees indicate high engagement Impact of turnover on employee knowledge Major impact on employee knowledge and related outcomes Significant impact on employee knowledge and related outcomes Limited impact on employee knowledge and related outcomes No negative impact on employee knowledge and related outcomes Subscore: Metrics Global Rating Scales (Based on experience or projections) Score 0-25 26-50 51-75 76-100 Stakeholder Buy-In Stakeholders unaware of program Stakeholders know of program but have a lot of questions Stakeholders understand program and only have few questions Stakeholders already onboard Time to implement Over 1 year Over 6 months up to 1 year 3 up to 6 months Less than 3 months Cost to implement More than budget target Right at budget target Slightly under budget target Significantly under budget target Full Return on investment Over 1 year Over 6 months up to 1 year 3 up to 6 months Less than 3 months Sustainability One-time program Program information must be continually updated to remain current Program can be updated annually and reused Program can be continually used with minimal maintenance Subscore: Notes:
Likelihood of Success Going Fwd Total Metrics Score Success Very Unlikely 0-250 Success Unlikely 251-500 Success Likely 501-750 Success Very Likely 751-1000 Training and Development Practices Scorecard – Management/Advisory/Administrative/Technical Positions of Practice: (Enter here) Metrics Training and Development-Specific Rating Scales (Based on experience or projections) Score 0-25 26-50 51-75 76-100 Post-training knowledge/skill testing Testing indicates less than 60% post-training effectiveness Testing indicates 60% up to 79% post-training effectiveness Testing indicates 80% up to 89% post-training effectiveness Testing indicates 90% or greater post-training effectiveness Employee performance Performance decreases post-training Performance remains the same post-training Performance improved somewhat post-training Performance is greatly improved post-training Percent of employees rating training as job relevant Less than 50% rate as job relevant 50% up to 75% rate as job relevant 76% up to 90% rate as job relevant Greater than 90% rate as job relevant Percent of trainees satisfied with training Less than 50% satisfied 50% up to 75% satisfied 76% up to 90% satisfied Greater than 90% satisfied Recency of training materials Greater than 10 years old Greater than 5 years up to 10 years old 1 year up to 5 years old Less than 1 year old Subscore: Metrics Global Rating Scales on experience or projections) Score 0-25 26-50 51-75 76-100 Stakeholder Buy-In Stakeholders unaware of program Stakeholders know of program but have a lot of questions Stakeholders understand program and only have few questions Stakeholders already onboard Time to implement Over 1 year Over 6 months up to 1 year 3 up to 6 months Less than 3 months Cost to implement More than budget target Right at budget target Slightly under budget target Significantly under budget target Full Return on investment Over 1 year Over 6 months up to 1 year 3 up to 6 months Less than 3 months Sustainability One-time program Program information must be continually updated to remain current Program can be updated annually and reused Program can be continually used with minimal maintenance Subscore:
Notes: Likelihood of Success Going Fwd Total Metrics Score Success Very Unlikely 0-250 Success Unlikely 251-500 Success Likely 501-750 Success Very Likely 751-1000 Training and Development Practices Scorecard – Frontline Positions Title of Practice: (Enter here) Metrics Training and Development-Specific Rating Scales (Based on experience or projections) 0-25 26-50 51-75 76-100 Post-training knowledge/skill testing Testing indicates less than 60% post-training effectiveness Testing indicates 60% up to 79% post-training effectiveness Testing indicates 80% up to 89% post-training effectiveness Testing indicates 90% or greater post-training effectiveness Employee performance Performance decreases post-training Performance remains the same post-training Performance improved somewhat post-training Performance is greatly improved post-training Impact of training on system operations, safety, and customer service Negative impact on operational safety and effectiveness No impact on operational safety and effectiveness Some positive impact on operational safety and effectiveness Significantly positive impact on operational safety and effectiveness Percent of trainees satisfied with training Less than 50% satisfied 50% up to 75% satisfied 76% up to 90% satisfied Greater than 90% satisfied Recency of training materials - Greater than 10 years old Greater than 5 years up to 10 years old 1 year up to 5 years old Less than 1 year old Subscore: Metrics Global Rating Scales (Based on experience or projections) Score 0-25 26-50 51-75 76-100 Stakeholder Buy-In Stakeholders unaware of program Stakeholders know of program but have a lot of questions Stakeholders understand program and only have few questions Stakeholders already onboard Time to implement Over 1 year Over 6 months up to 1 year 3 up to 6 months Less than 3 months Cost to implement More than budget target Right at budget target Slightly budget target Significantly under budget target Full Return on investment Over 1 year Over 6 months up to 1 year 3 up to 6 months Less than 3 months Sustainability One-time program Program information must be continually updated to remain current Program can be updated annually and reused Program can be continually used with minimal maintenance Subscore:
Likelihood of Success Going Fwd Total Metrics Score Success Very Unlikely 0-250 Success Unlikely 251-500 Success Likely 501-750 Success Very Likely 751-1000 Professional Capacity Building Practices Scorecard – Frontline Positions Title of Practice: (Enter here) Metrics Professional Capacity Building-Specific Rating Scales (Based on experience or projections) Score 0-25 26-50 51-75 76-100 Timeliness of scheduled activities Less than 70% of activities completed on time Greater than 70% up to 80% of activities completed on time Greater than 80% up to 90% of activities completed on time Over 90% of activities completed on time Percentage of employees who participate in employee development opportunities. 20% or less of employees; system does not have opportunities Greater than 20% up to 40% of employees Greater than 40% up to 60% of employees Over 60% of employees Percentage of operational supervisory positions filled by frontline personnel Less than 25% of supervisory positions filled Over 25% up to 50% of supervisory positions filled Over 50% up to 75% of supervisory positions filled Over 75% of supervisory positions filled Employee involvement in organization’s decision-making Employees involved 10% or less of time Employees involved more than 10% up to 30% of time Employees involved more than 30% up to 50% of time Employees involved over 50% of time Percentage of jobs with an Job Description Less than 25% of jobs More than 25% up to 50% of jobs More than 50% up to 75% of jobs More than 75% of jobs Subscore: Metrics Global Rating Scales (Based on experience or projections) Score 0-25 26-50 51-75 76-100 Stakeholder Buy-In Stakeholders unaware of program Stakeholders know of program but have a lot of questions Stakeholders understand program and only have few questions Stakeholders already onboard Time to implement Over 1 year Over 6 months up to 1 year 3 up to 6 months Less than 3 months Cost to implement More than budget target Right at budget target Slightly under budget target Significantly under budget target Full Return on investment Over 1 year Over 6 months up to 1 year 3 up to 6 months Less than 3 months Sustainability One-time program Program information must be continually updated to remain current Program can be updated annually and reused Program can be continually used with minimal maintenance Subscore: Notes: