HEALTH NHS TRUST Complaint received from Information Commissioners Office complaint refers to possible mis-handling of a subject access request Possible mis-handling of a subject access request - requires response to ICO in 28 days AND PORTMAN NHS TRUST Letter was sent to wrong referrer Letter was not generated using electronic system due to pressure of work. Clinical summary letter was sent to wrong referrer. at 1 at
NHS Litigation Authority Panel Firm acting for NHSLA intended to send negligence claim instructions and patient records to expert but the Firm's letter contained an incorrect address - the name/address of the expert and the company which the records arrived at were very similar. Medical records and negligence history. University Hospitals Bristol NHS Foundation Trust We have been informed by parents of a child receiving treatment were made aware of their child’s test results by the parents of another child. Both patients were receiving treatment on the same ward and attend the same school, the patients families also live in a Community within Bristol. At the time of reporting it is not clear how the test results were acquired by another patient’s family, an investigation has been initiated. Information regarding test results at at
Liverpool Community Health NHS Trust (RY1) On 6th December 2013 we received a telephone call from a member of the public to say that he had received an envelope through the post the contents of which were a clinic appointment list of children who were to receive vaccinations. The list had been printed by a member of staff and whilst the system had systematically also printed an address label of the GP practice that the list should have been sent to, however this became distorted in the printer and this point the staff member used an old address label for the GP practice which she had in her desk. Unfortunately, the GP practice had relocated and therefore the address label that the staff member used was out of date as this address had since become a residential address. Whilst the envelope was clearly addressed to a GP and had a valid return address to the Trust the member of the public still opened the envelope and looked the information before contacting the Trust to inform us about the error. The patient was asked to return it in the envelope and mark it 'Return to Sender', which he did. The information has now been returned to the Trust and an investigation has been commenced. The Trust had previously instructed staff to destroy all address labels and only use those which was auto generated by the computer system, however on this occasion it has transpired that this member of staff did not follow those instructions. The clinic list contained the following details for 12 children; a) Children’s names b) Full Addresses c) NHS No d) Date of Birth e) Gender f) Immunisation being called for g) date and time of scheduled appt for imms HCA Ltd 2 nursing members were walking from the tube station and on the way home - staff member was mugged. A man approached the staff from behind snatched her bag, got in to the driver's seat of a minivan and drove off. Her bag contained an on-call mobile and on-call log book which contained patient names because the staff member was on-call for the Xx emergency service. The mobile phone also had caller's numbers. The mobile phone could not be remotely wiped as the handset was an old model Nokia and there is no functionality to remotely wipe the device. The on-call log book had the Caller’s (patient) full name, contact numbers in some cases, X numbers (Local hospital identifier) in some cases and the advice given (normally queries about medication or clinical symptoms). at
WIRRAL TEACHING NHS TRUST School Nurse Grey Lever-Arch Folder containing approximately 20 proformas with details of children who had accessed the school nurse in one school has gone missing. School nurse team leader had been given permission by the matron to take the folder home to cull outdated information. Team Leader certain she returned the folder to St. Catherine's, but it cannot be located although the archive material has been processed and is now in the archive store. . School Children Data - Information includes advice given re; smoking cessation, weight management and access to condoms Real DPO Ltd An unmarked envelope containing a single client's case notes and personal details was lost following a home visit to the client. The envelope and data were handed into the Police shortly after and the client has been contacted. The client has asked for the Police to destroy the data. The client's support plan developed by the local authority around their social care needs, a referral letter, some blank forms that the client had signed and a map to the client's house.
AND SOLIHULL MENTAL HEALTH NHS TRUST Record containing a range of assessment tools, and various memos together with a recently completed A&E assessment was taken by a Service User. The Service User initially ran to the ladies toilets and proceeded to destroy some of the paperwork. On review it was found that the Service User had taken the A&E Assessment with them when they had left. An acute hospital attendance sheet, including patient name, address, DOB, NHS No and assessment note WALSALL NHS TRUST The member of staff is currently absent from work due to ill health and is under the care of Occupational Health. The letter was providing an update as to the member of staff's health and made reference to the member of staff responding well to psychological therapies and her diabetes. There was no detailed clinical information contained within the letter. The letter was incorrectly sent to the member of staff's neighbour, who opened and read the letter. The member of staff who the letter was about is to be informed by the Occupational Health Manager of the incident. A full investigation is currently underway and a root cause analysis is to be held accordingly. The member of staff is currently absent from work due to ill health and is under the care of Occupational Health. The letter was providing an update as to the member of staff's health and made reference to the member of staff responding well to psychological therapies and her diabetes. There was no detailed clinical information contained within the letter.
PENNINE ACUTE NHS TRUST A child's outpatient GP discharge letter was sent in error with another child's outpatient discharge letter. Investigation on-going. NHS patient data. A child's outpatient GP discharge letter. NHS TRUST Duplication of unique hospital number in electronic records. Records relating to 117 individuals were affected. Issue concerns duplication of unique patient identification numbers following an IT failure.
Norfolk Community Health and Care NHS Trust (RY3) Theft of a work diary from a vehicle Work diary PID Western Sussex Hospitals NHS Trust A member of the domestic found a USB stick and took the stick home. She handed the stick into the Trust on confirming she had opened the stick and took copies of all the files as some of the files related to her. The data stick also contained security codes and burglar alarm codes for areas across the hospital site, including maternity, medical records and Stillman House. The stick contained personally identifiable information about Trust staff regarding appraisals, training, sickness, sickness reviews and performance management interviews. No patient information was held upon the USB memory stick. Personal records NHS TRUST On Monday 30th January 2012, member conducting audit and planning to work from home took sensitive personal data of approximately 200 patients on public transport and subsequently left it on the bus. It was located and returned to the Trust on 20 February 2012. Sensitive personal data