REF: p. 37 OBJ: LO: 2-1 NAT: BUSPROG: Ethics TOP: Scenario Questions KEY: Bloom's: Analysis XYZ Coffee Nancy is a highly respected person within her community. She is Hispanic in a largely area. Since Nancy was looking for a new job, she went to a new company in the area called XYZ Coffee, where she applied for a position. After the interview, Nancy felt confident that she would be hired because of her qualifications. However, she did not get a call back. Initially, Nancy did not think twice about it, but she felt differently when she visited the same coffee store later to purchase something for a friend. The company had hired an inexperienced Caucasian male with a history of unemployment. At this point, Nancy was quite aggravated, but she left the issue alone. She ended up asking an associate for an espresso machine. The employee informed Nancy where the machine was located and retrieved it for her. Nancy asked if there were any other espresso machines of higher quality. When the associate said no, Nancy purchased the item and left. After she gave the gift to her friend, she noticed a much better quality espresso machine that someone else had given her. Nancy asked where they had purchased it, and they responded, “XYZ Coffee.” 33. Refer to XYZ Coffee. Nancy is a(n) ____ within her community. a. outcast b. active member c. minority d. bad influence e. unethical person ANS: C PTS: 1 DIF: Difficulty: Easy REF: p. 55 OBJ: LO: 2-8 NAT: BUSPROG: Ethics TOP: Scenario Questions KEY: Bloom's: Knowledge 34. to XYZ Coffee. If Nancy were Caucasian and the company employees were mostly Hispanic, the way she was treated would be referred to as a. affirmative action. b. legal discrimination. c. simply unethical. d. reverse discrimination. e. a perfect match.
ANS: B PTS: 1 DIF: Difficulty: Challenging REF: p. 37 OBJ: LO: 2-1 NAT: BUSPROG: Ethics TOP: Business Ethics Defined KEY: Evaluation 39. Business ethics a. is laws and regulations that govern business. b. is the application of standards to business situations. c. do not vary from one person to another. d. is most important for advertising agencies. e. is well-defined rules for appropriate business behavior. ANS: B PTS: 1 DIF: Difficulty: Easy REF: p. 37 OBJ: LO: 2-1 NAT: BUSPROG: Ethics TOP: Business Ethics Defined KEY: Bloom's: Knowledge 40. The study of the morality of choices made by people is known as a. ethics. b. business ethics. c. freedom of choice. d. moral aptitude. e. standard of behavior. ANS: A PTS: 1 DIF: Difficulty: Easy REF: p. 37 OBJ: LO: 2-1 NAT: BUSPROG: Ethics TOP: Business Ethics Defined KEY: Bloom's: Knowledge 41. Brant promised to repair Carolyn’s car on Thursday. After picking up the necessary part at a junkyard, he discovered he could not do the job after all and that the junkyard would not buy back the part. Carolyn does not know about these developments. However, she thinks Brant will be finished with her car sometime today. What should Brant do? a. Try to repair the car even though he does not really know how. b. Try to repair the car so he can at least get his money’s worth out of it. c. Call Carolyn to inform her of the problem, and recommend a reputable repair shop. d. Fake an emergency and contact Carolyn on Monday. e. Stall for time to read up on car repairs so he can practice on Carolyn’s car. ANS: C PTS: 1 DIF: Difficulty: Challenging REF: p. 38 OBJ: LO: 2-2 NAT: BUSPROG: Ethics TOP: Ethical Issues KEY: Bloom's: Evaluation 42. Customers expect a firm’s products to a. boost sales. b. be profitable. c. earn a reasonable return on investment. d. be available everywhere. e. be safe, reliable, and reasonably priced.
ANS: D PTS: 1 DIF: Difficulty: Moderate REF: pp. 51-52 OBJ: LO: 2-7 NAT: BUSPROG: Ethics TOP: Consumerism KEY: Analysis 125. The motion picture industry uses a rating system to describe the content of its movies. Movies are accompanied by ratings such as PG (parental guidance suggested) or R (not suitable for under 17). This rating system satisfies consumers’ right to a. be heard. b. safety. c. be informed. d. censorship. e. watch what they want to watch. ANS: C PTS: 1 DIF: Difficulty: Challenging REF: pp. 51-52 OBJ: LO: 2-7 NAT: BUSPROG: Ethics TOP: Consumerism KEY: Analysis 126. A credit card company is offering an annual percentage rate of 3.9 percent. However, the company fails to mention that this is an introductory rate, and when consumers receive their bills after six months the rate increases to 21.9 percent. The consumers feel their right to ____ has been abused. a. be treated fairly b. be informed c. safety d. be heard e. service ANS: B PTS: 1 DIF: Difficulty: Challenging REF: pp. 51-52 OBJ: LO: 2-7 NAT: BUSPROG: Ethics TOP: Consumerism KEY: Bloom's: Analysis 127. One reason American business must be concerned about product safety is that a. labor unions will demand better contracts. b. the government will increase its requirements for disclosure. c. consumers demand safe products. d. companies will be banned from competing. e. limitations will be placed on the sale of products. ANS: C PTS: 1 DIF: Difficulty: Moderate REF: p. 51 OBJ: LO: 2-7 NAT: BUSPROG: Ethics TOP: Consumerism KEY: Bloom's: Analysis 128. Product labels on detergent that indicate ingredients and laundering methods are examples of provision of Kennedy’s consumer bill of rights? a. The right to be heard b. The right to choose c. The right to purchase d. The right to be informed e. The right to safety