Competency standard UNIT TITLE: CLEAN PUBLIC AREAS, FACILITIES AND EQUIPMENT NOMINAL HOURS: 60 hours UNIT NUMBER: D1.HHK.CL3.02 UNIT DESCRIPTOR: This unit with skills and knowledge required to clean public areas, facilities and equipment, including nominated external areas. ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Apply leather upholstery cleaning techniques Assess leather upholstery to be cleaned Select appropriate equipment and chemicals Prepare work site upholstery Tidy work site Clean, check and store equipment and chemicals Element 2: Apply fabric upholstery cleaning techniques Assess fabric upholstery to be cleaned Select appropriate equipment and chemicals Prepare work site Clean upholstery Tidy work site Clean, check and store equipment and chemicals Unit Variables The Unit Variables provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment. This unit applies to all industry sectors that clean public areas, facilities and equipment within the labour divisions of the hotel and travel industries and may include: 1. Housekeeping. The cleaning of public facilities and equipment may apply to: Foyers, corridors, waiting and entrance areas Car parks, footpaths and external walkways Internal and external entertainment areas Facilities in public such as tables and chairs, pianos, elevators and escalators, doors and windows Delivery bays Swimming pool areas Garden areas. Assess leather upholstery may include:
Element 3: glass surfaces cleaning techniques Assess glass areas to be cleaned Select appropriate equipment and chemicals Prepare work site Clean glass areas Tidy work site Clean, check and store equipment and chemicals Element 4: Apply ceilings, surfaces and fittings cleaning techniques Assess ceilings, surfaces and fittings areas to be cleaned Select appropriate equipment and chemicals Prepare work site Clean ceilings, surfaces and fittings Tidy work site Clean, check and store equipment and chemicals Element 5: Apply wet area cleaning techniques Assess wet to be cleaned Select appropriate equipment and chemicals Prepare work site Clean wet areas Tidy work site Clean, check and store equipment and chemicals Element 6: Apply pressure washing techniques Determining style, condition and coloration Identifying type of soil Selecting the most appropriate cleaning techniques, including conducting spot testing. Appropriate equipment and chemicals will vary between each type of cleaning to be undertaken and will depend on the assessment of the individual job, but may include: Personal protective equipment and clothing Specialist leather products/agents and leather cleaning kits Barrier paper, cleaning screens, cloths and towelling, sponges, drop sheets, chamois Hoses Ladders and mechanical devices for high level cleaning Measuring equipment and dilution/preparation of chemicals in accordance with manufacturer’s instructions Selected tools and hand tools Mechanical and electrical equipment Checking safety and operational readiness of items, including adjustment of items to suit intended work Safety signage Cleaners and chemicals, including acid, alkaline, neutral and solvent cleaners. Prepare work site may include: Covering items to protect them Securing items against movement and damage Placement of physical barriers and safety signage Moving and removing furniture and fittings
Slide No Trainer Notes Class Activity – General Discussion Introduce the points. These will be covered during the introduction. Slide No Trainer Notes Class Activity – General Discussion Introduce the points. These will be covered during the introduction. Slide Slide No Trainer Notes Class Activity – Discussion As a customer, what level of cleanliness do you expect at a hotel? What will you accept and not accept? Slide Slide No Trainer Notes Activity – Discussion What is included in each of these terms?
Slide Slide No Trainer Notes Class Activity – Discussion What is the difference between a ‘private’ and ‘public’ area? What areas are considered ‘private’ and who can access these? What makes the locations in this slide ‘public’ areas? Discuss the types of cleaning and cleaning expectations to be undertaken in each of these locations. Slide Slide No Trainer Notes Class Activity – Discussion What makes the locations in this slide ‘public’ areas? Discuss the types of cleaning and cleaning expectations to be undertaken in each of these locations. Slide Slide No Trainer Class Activity – Discussion What cleaning activities need to be performed to keep facilities clean? Slide
What protective equipment is helpful when handling chemicals? No Trainer Notes Class Activity – Demonstration Trainer to show and explain contents of Material Safety Data Sheets. Slide Slide No Trainer Notes Class Activity – Questions & internet research Trainer to get trainees to: Conduct internet research on major chemical suppliers Identify types of chemicals they provide Prepare a list of chemicals and cleaning agents under each of these headings. Slide Slide No Trainer Notes Class Activity – Questions Which chemicals are usually diluted? What is the ratio of chemical to water? How do you measure ratios? Slide
Slide No Trainer Notes Class Activity – Questions What are some abrasives you use in your everyday life? What abrasives do you use in the workplace? What are the benefits of abrasives? Slide No Trainer Notes Activity – Questions & Demonstration What are some abrasives you use in your everyday life? What abrasives do you use in the workplace? What are the benefits of abrasives? Trainer to provide examples of each type of detergent as identified in this slide. Slide No Trainer Class Activity – Questions & Demonstration What are some solvents you use in your everyday life? What solvents do you use in the workplace? What are the benefits of solvents? Trainer to provide examples of solvents explaining their purpose.
Class Activity – Questions How do you clean each type of equipment? What else do you need to do to get it ready for the next shift? Please refer to the Training manual which identifies how to clean each type of equipment. Slide Slide No Trainer Notes Class Activity – Questions Where is equipment normally stored? Who has access to this area? Slide Slide No Trainer Notes Class Activity – Questions Where is equipment normally stored? Who has access to this area? Slide Slide No Trainer Notes Class Activity – Questions What is the important of each of guidelines when storing chemicals?
Slide Slide No Trainer Class Activity – Discuss steps Why is each of the steps mentioned important? Slide Slide No Trainer Notes Introduce Activity – General Discussion Ask general questions: What is wet cleaning? What does it involve? Slide Slide No Trainer Notes Trainer identifies the Performance Criteria for this Element, as listed on the Slide Slide No Trainer Notes
Slide Slide No Trainer Notes Class Activity – Discuss steps Why is each of the steps mentioned important? Slide Slide No Trainer Introduce topic. Class Activity – General Discussion Ask general questions: What is pressure washing? What does it involve? Slide Slide No Trainer Trainer identifies the Performance Criteria for this Element, as listed on the slide. Slide Slide No Trainer Notes