TABLE OF CONTENTS Executive Summary 4 Strategic Plan Management Authorization 6 Organizational Description 7 , Vision & Goal Statements 7 Our 7 Our Vision 7 Our Goal 7 Demographics of the Service Area 8 General Demographics (table) 8 Racial Makeup of Cleveland County (table) 8 Service Area Needs 8 Goals & Strategies 8 Expectations 11 Expectations of Consumers & Guardians 11 Consumer Rights 11 Expectations of Other Stakeholders 12 Environmental Scan 13 The Competitive Environment 13 Resources 13 Capabilities 14 Plans to Increase the Competitive Edge 14 Differentiation Advantage 15 The Regulatory Environment 15 The Legislative Environment 15 Strategic Plan Review & Update 15 Action Planning 16 Marketing Objectives 16 Development Objectives 16 Finance Objectives 17 Personnel Objectives 17 Objectives for Service Provision 18 Description of Strategic Planning Process Used 20 Internal SWOT Analysis 20 Strengths 20 Weaknesses 21 Opportunities 21 Threats 21 Goals for Advisory Committee 22 Budget Planning & Financial Reports 22 Financial Opportunities 22 Financial Threats 23 Financial Reports 23 Monitoring & Evaluation of Plan 23 Responsibilities for Monitoring and Evaluation 23 Evaluating Status of Implementation 23
Boundless Miracles, LLC never wants to be considered apathetic or archaic. Keeping that in mind, it is important to Boundless Miracles, LLC to continually review and update the secondary goals of the organization that will best assist in the achievement of its primary mission, vision and goal. Boundless Miracles, LLC was able to achieve all of our 2014 goals identified as part of our Strategic Plan. The following goals and strategies have been identified as part of the 2015 Strategic Plan. # Goal Prioritization # Year 1 Boundless Miracles will continue to engage in a variety of marketing techniques to make the company name better known. Continue membership with Chamber of Commerce and engage in activities provided to market our company and link with agencies that are relative to our service delivery. 2015 Utilize the Shelby Star and Shelby Shopper to advertise. Continue to recruit experienced and diverse staff to meet the needs of our consumers through job fairs, etc. 2 Boundless Miracles will increase the number of consumers we provide services for to increase the viability of the company. Acquire referrals for NC Innovations services and Boundless Miracles. 2015 Continue contract Partners BHM. 3 Boundless Miracles will renew our National Accreditation with CARF International Review changes to CARF standards and ensure that policies and procedures reflect the standards. 2016 Participate in survey prior to May, 2016 4 Boundless Miracles will maintain a fiscally responsible position. Revenue and expenses will be continuously monitored to ensure that Boundless Miracles is profitable. 2015 Planning for expenses will occur on a regular basis in order to anticipate operational costs and expenses that may arise. Boundless Miracles will continue to use a CPA to do our monthly accounting procedures to ensure that we maintain a fiscally sound financial status. Staff will be aware of utility usage and execute tasks that are designed to save energy and water. 5 Boundless Miracles will obtain insurance benefits for all full time staff who work a minimum of 30 hours per week. Boundless Miracles will assist staff with obtaining health insurance through the Affordable Healthcare Act. 2015 All employees will be offered the option for supplemental insurance.
reputation of our company, maintaining a person-centered focus at all times. LLC will have failed to accomplish the vision and goal upon which the company was founded. Employees of Boundless Miracles, LLC understand that without a reputation of outstanding moral fiber, the time and money invested in advertisement are wasted. These attitudes are required to accomplish the mission of Boundless Miracles, LLC. by supervisors and peers to ensure that all staff behaviors are appropriate at all times. C. Compliance issues will be reported, investigated, documented and reviewed by the Corporate Compliance officer and committee as well as the Quality Management Committee. staff All Staff and Corporate Compliance Officer Miracles, LLC is in operation. Objectives for Service Provision Strategic Goal Contribution to Organization’s Mission & Goal Strategy for Realization of Goal Responsibility for Completion Timeline for Realization Completion Date 1. All consumer rights will be upheld at all times. Boundless Miracles, LLC is committed to upholding all human rights for all people. This is part of our Vision Statement and therefore is directly related to accomplishing our mission. A. Each employee will be trained on Consumer Rights. B. Each employee will be observed by administration and co-workers to ensure compliance. C. Compliance issues will be reported, investigated, documented and reviewed by the Client Rights Committee as well as the Quality Management Committee. Executive Director & Clinical Staff Clinical Supervisor and All Staff All Staff & Corporate Compliance Officer This shall be a continuing goal of Boundless Miracles, LLC and shall have no expiration. Ongoing 2. Services that are habilitative in nature will be provided in a manner that allows consumers to show progress on individualized goals and an increase in independence. In order to assist consumers in realizing their dreams and goals, progress must be made on their individualized goals. This directly relates to the accomplishment of our Goal Statement. A. Each employee will receive training on best practices and Core Competencies upon hire and annually thereafter to support the employee in assisting the consumer in goal achievement. B. Consumer progress will be documented and reviewed on a monthly basis to ensure progress is being made on goals. Clinical Supervisor, QDDP All Direct Care Staff & Clinical Supervisor This shall be a continuing goal of Boundless Miracles, LLC and shall have no expiration. Ongoing