Assessment matrix Showing mapping of Performance Criteria against Work Projects, Written Questions and Oral Questions The Assessment Matrix indicates three of the most common assessment activities your Assessor may use to assess your understanding of the content of this manual and your performance - Work Projects, Written Questions and Oral Questions. It also indicates where you can find the subject content related to these assessment activities in the Trainee Manual (i.e. under which element or performance criteria). As explained in the Introduction, however, the assessors are free to choose which assessment activities are most suitable to best capture evidence of competency as they deem appropriate for individual students. Work Projects Written Questions Oral Questions Element 1: 1.1 1.1 1,2 1 1.2 1.2 3,4,5 2 1.3 1.3 6,7 3 Element 2: 2.1 2.1 8,9,10 4 2.2 2.2 11,12 5 2.3 2.3 13 6 2.4 2.4 14 7 2.5 2.5 15,16 8 Work Projects Written Questions Oral Questions Element 3: 3.1 3.1 17,18 9 3.2 3.2 19 10 Element 4: 4.1 4.1 20,21 11 4.2 4.2 22 12
Thailand Vietnam Cruise ship terminology The following terms are commonly used when dealing with cruises. Aft Toward the stern (back) Adjoining cabins Cabins that are next to one-another Berth The bed or beds within the cabin Bow Front of the ship Bridge Ship’s navigational control centre Cabin Room on a ship Captain Person in command of a ship Category Price gradient cabins from the most expensive to the least expensive Deck plan Diagram illustrating cabin and public room locations in relation to each other Disembark Exit from the ship Double occupancy Cabin shared by two people Embark the ship Free style No set meal First sitting Earlier of two meal times, usually around 1800 hours Forward Toward the front of the ship Gangway For embarking or disembarking from the ship Gratuities Passenger expression of thanks to the ships service personnel for services Inside cabin A cabin with no window, or porthole Lower berth Bed of a located on the floor
ALI Additional Liability Insurance Berth Sleeping accommodation in motorhomes Bond/Deposit Amount held pending return of the vehicle in the same condition as rented CDW Collision Damage Waiver insurance Daily rate Price per day for car hire Depot Place to pick-up and drop-off Drop-off City and depot to return car ER Optional excess reduction charge to waive or reduce excess Excess The amount to be paid in the event of an accident (covers your vehicle and other vehicle) Extras Not included in rental and paid locally when vehicle is collected Floor plan Lay-out of motorhome GPS Global Positing System Late return charges Payable if vehicle not returned on time Leasing Long term rental of ‘new’ vehicle LDW Loss Damage Waiver Limited mileage Charged for distance travelled Long term rate Price for rental over a specified period Manual/Automatic Manual or Automatic transmission MAX PAX Maximum passengers Never lost Global Positioning System One way fee Fee imposed to cover the cost of returning the vehicle back to the pick-up location One way rental The pick-up and drop-off cities are different PAI Personal Accident Insurance PEC Personal effect cover Petrol/Diesel Type of fuel Pick-up City and depot to collect car
Computerised systems The travel marketplace is a global arena where millions of buyers and sellers work together to exchange travel services. the “shelves” on which buyers search for travel services are world’s global distribution systems. These systems have become electronic supermarkets linking buyers to sellers and allowing reservations to be made quickly and easily. Nowadays, more travel is sold over the Internet than any consumer product A Global Distribution System (GDS) is a network operated by a company that enables automated transactions between third parties and booking agents in order to provide services to the end consumers. A GDS can link services, rates and bookings consolidating products and services across all three travel sectors: i.e., airline reservations, hotel reservations, car rentals, and activities. The major GDS systems include: Travelport (Galileo, and Apollo) Travelport ()