enhancing awareness of the policy framework Does the organisation have sound recruitment processes to identify any prior history of absenteeism in previous employment? matrix of policy elements and determine a ‘best of breed’ from those reviewed (request any specific information here from Shared Service Management Office Conduct consultations with staff regarding awareness of the organisation’s policies. Conduct walkthroughs to validate our understanding of this. Data capture Does the organisation have sufficient processes for ensuring the absence management data is captured Does the organisation have sufficient processes for ensuring the absence management data is accurate and complete Does the organisation capture the right information? Collate listing of data captured from each audit client and compare for consistency. Create a matrix of data captured and determine a ‘best of breed’ from those reviewed. Consult with the organisation and document an understanding of how data is captured (completeness and accuracy). Conduct walkthroughs to validate our understanding of this. Efficiency IT systems Does the organisation use IT systems effectively to assist in absence management (eg data capture, reporting, exception reporting, monitoring)? Determine how each audit client uses IT in absence management and compare for consistency. Create a matrix and determine a ‘best of breed’ approach from those reviewed. Efficiency Preventative awareness and staff support Does the organisation generate sufficient awareness of preventative Determine how each audit client creates awareness in preventative absence
programs measures for absences Does the organisation provide staff support programs Does the organisation measure the success and value for money for the staff support program Does the organisation receive reports from service providers and take action in relation thereto? measures and compare for consistency. Create a matrix and determine a ‘best of breed’ approach from those reviewed. Enquire with organisations on the issues preventing a ‘quicker’ return to work Enquire on mechanisms for measuring success and value for money for staff support programs and validate. Determine cost per FTE of staff support programs for each audit client and compare for consistency. Managing staff back to work from long term absences Does the organisation have appropriate processes in place to manage staff back to work from longer absences Does the organisation receive any support from external parties as it relates to absence management Does the organisation transition cases to ‘workers compensation’ cases on a timely basis? Determine how each audit client approaches managing staff back to work from longer absences and compare for consistency. Create a matrix and determine a ‘best of breed’ approach from those reviewed. Enquire on how cases are transitioned from sick leave to workers compensation cases. Efficiency Cost of absence Has the organisation’s average cost per FTE reduced over the five year period five years 2009-10 to 2013-14 Obtain directly attributable costs from each organisation over the five year period and compare. Discuss reasons for any anomalies. Efficiency Performance of and reasons for absence costs What are the key drivers for the organisation’s average cost per FTE over the five year period five years to 2013-14 Are there any trends indicating systemic fraud by Obtain absence data from organisations personnel systems and analyse for reasons, trends, etc. Data analysis outcomes may identify common themes and characteristics that may