Develop and document organisational resolution and grievance policies and procedures Develop and document human resource manual to guide and govern day-to-day human resource practice Distribute and explain organisational human resource policies and procedures Element 3: Organise human resources Participate in staff selection Develop staff induction programs Organise work programs Develop teams to support work Provide for supervision of staff Element 4: Lead and motivate staff Set goals to optimise work achievement Advise and support staff in their work Encourage and recognise initiative, effort and contribution from staff Element 5: Develop human resource performance Develop appraisal system Notify staff in regard to implementation of internal staff appraisals Implement staff appraisals in-line with established protocols Support as a result of staff appraisals Element 6: Provide for human resource development Identify training and development activities and opportunities for staff Internal and external factors impacting the business Specific staffing requirements Staffing competencies may be identified and analysed using: Task analysis Training needs analysis Practical tests Review of staff resumes Skills audit Personality profiling External and internal factors may include: Changes to business direction, including changes to financial or other circumstances Downsizing, growth, or re-structuring of the business Opportunities for out-sourcing human resources Changes to legislation and/or core activities of the business Labour market factors, including levels of unemployment, availability of suitable skills, qualified and experienced staff Incentives available from government to employ and/or staff Key internal human resource issues will vary between premises, but may be related to: Level of staff turnover Remuneration Supervision and levels of training, motivation and reward/recognition in place Analysis of reasons why staff leave/remain with employer
Slide No Trainer Notes Class Activity – Questions Head office – they will have templates which are used company-wide to ensure consistency Human Resources – they have the ability to prepare necessary documents, resources (access to job descriptions and specifications) and specific knowledge to ensure the format meets the requirements of the specific hotel and chain Departmental or outlet managers – they have a sound understanding of what the individual tasks their staff do as part of their job role. Slide Slide No Trainer Notes Class Activity – Questions method do you believe to be the most effective and why? Slide Slide No Trainer Notes Class Activity – Explanation Why are these forms important? What information is contained within these?
Slide Slide No Trainer Notes Class Activity – Discussion What are examples of policies and procedures that may be introduced for each of these areas? Slide Slide No Trainer Notes Class Activity – Discussion What are examples of policies and procedures that may be introduced for each of these areas? Slide Slide No Trainer Notes Introduce topic. Class Activity – General Discussion Ask general questions: What are the different activities that need to be performed by Human Resources? Slide
A specific meeting – this may be for all staff members or with an individual person. This is normally used to explain the process to persons conducting the assessment An – quick and easy process to share information An information session – this may be for persons to be assessed, explaining them of the assessment requirements. Slide Slide No Trainer Class Activity – Questions What is involved in the process? Slide Slide No Trainer Notes Activity – Questions Why would you include each of these? What are the benefits of including these people? If you were being appraised who would you like to do it and how many people would you like involved? Slide Slide No Trainer Notes Activity – Questions What is involved in each step? Trainer to ask this question as an introduction. Each step will be discussed in more detail.
Slide No Trainer Notes Class Activity – Discussion Discuss the importance of each follow up requirement Why would these requirements be necessary? Slide Slide No Trainer Activity – Discussion Discuss the importance of each follow up requirement Why would these requirements be necessary? Slide Slide No Trainer Notes Class Activity – Questions Why is a review with the staff member important? When is it best done? What information would you like at your disposal when conducting a performance follow up review with staff?