Competency standard UNIT TITLE: PROVIDE FOR THE SAFETY OF VIPs NOMINAL 40 UNIT NUMBER: D1.HSS.CL4.06 UNIT DESCRIPTOR: This unit deals with skills and knowledge required to ensure the safety of nominated VIPs on the premises including escorting them to, in and from the premises and ensuring their safety during their stay ELEMENTS AND PERFORMANCE CRITERIA UNIT VARIABLE AND ASSESSMENT GUIDE Element 1: Prepare for visits by VIPs Identify the nature of the visit by the VIP Liaise with relevant people regarding the visit Identify factors impacting on VIP safety while at the premises Create safety plans for the VIP visit Identify resources required to support safety plans Acquire necessary surveillance and communication equipment Select staff to provide for VIP safety Provide information to staff in relation to VIP safety and plans Establish media liaison facilities and procedures Unit Variables The Unit Variables provide advice to interpret the scope and context of this unit of competence, allowing for differences between enterprises and workplaces. It relates to the unit as a whole and facilitates holistic assessment This unit applies to staff within the labour divisions of the hotel and travel industries who are required to ensure the safety of VIPs and may include: 1. Front Office 2. Housekeeping 3. Food and Beverage Service 4. Food Production 5. Travel Agencies 6. Tour Operation Nature of the visit may include: Day and date of the visit Time and duration of the visit
Conduct drills to safety plans Element 2: Implement plans for VIP safety Apply pre-arrival preparations Conduct final pre-arrival checks Meet and escort VIPs Maintain the safety of VIPs during stay Facilitate departure of VIPs Element 3: Conduct evaluation of plans following departure of VIP De-brief staff who were involved with project Analyse responses to breaches of safety that occurred Prepare safety plans for future VIP visits on the basis of feedback received and analysis undertaken Reason for the visit Number, names and positions of others accompanying the VIP. A VIP may include: Royalty – local and foreign Heads of state – local and foreign Politicians – local and foreign Pop/rock stars – local and foreign Film stars – local and foreign Sporting stars – local and foreign Celebrities – local and foreign. Relevant people may include: VIP managers and handlers authorities including police Staff and entourage accompanying the VIP Security staff engaged by the VIP Security staff engaged by the authorities Government/embassy staff. Factors impacting on VIP safety may include: Access to the premises relating to crowd control – including blocking of access by protestors and/or fans Physical hazards that may exist within the premises - slippery floors, heights, stairs Mobbing – and crushing problems Demonstrations – including potential for conflict, projectiles and delays Media presence – relating to privacy and confidentiality issues Visual lines-of-sight – and considerations relating to cameras, snipers and shooters
Training and assessment must include actual security and safety equipment and people within simulated scenarios. Assessment Methods The following methods may be used to assess competency for this unit: Observation of practical candidate performance Role plays Case studies Simulated exercises Oral and written questions Third party reports completed by a supervisor Project and assignment work. Key Competencies in this Unit Level 1 = competence to undertake tasks effectively Level 2 = competence to manage tasks Level 3 = competence to use concepts for evaluating Key Competencies Examples Collecting, organising and analysing information 3 Evaluating existing safety plans for upcoming VIP visits Communicating ideas and information 2 Conveying safety plan contents to others Planning and organising activities 3 Creating safety for VIP visit Working with others and in 3 Liaising with external personnel and authorities to determine threat levels;
Trainer continues presenting activities involved in establishing media liaison facilities and procedures: Preparing and distributing required media protocols for the VIP visit which may include: of address to use when talking to the VIP Need for question lists to be submitted in advance Bans on photographs or filming Topics which must not be discussed/mentioned Signing a agreement indicating formal compliance with requirements Determining hospitality to be provided to the media which may include: Accommodation in relatively limited cases such as where the venue believes it can gain positive PR from offering it Food and beverages which can include: Light snacks and refreshments Full meals Tea, coffee and non-alcoholic beverages Wine, spirits and beer Entertainment and/or general access to facilities It is important to negotiate with the VIP as to what they want to provide for the and what they are prepared to pay for There is never a situation where the media can be given whatever they want, without limit however the venue may be prepared to contribute to costs in order to generate positive media relations Advising media of arrangements which have been made (see above) which is usually done through a telephone call and/or email contact. Slide No Trainer Notes Trainer states it is recommended and standard practice to conduct drills for the safety plans which have been developed for a VIP visit explaining drills should be conducted of approved safety plans in order to: Demonstrate due diligence in your management of the VIP visit Give staff experience and practice in implementing requirements so they can better respond when and if an actual emergency arises the plan/s – drills can help: Identify problems or unacceptable situations which were not visible when planning occurred Verify responses and actions stated in the plan/s Generate options and alternatives for emergency responses and action.