AGREEMENT dated the later date recorded under the signature block below PARTIES Distributor: Vector Limited Retailer: [●] Distributor's Details: Street Address: 101 Carlton Gore Road, Newmarket, Auckland Postal Address: PO Box 99 882, Newmarket, Auckland 1149 Address for Notices: 101 Carlton Gore Road, Newmarket, Auckland Contact Person's Details: Company Secretary Phone: (09) 978 7788 Website: Email Address: companysecretary@vector.co.nz Retailer's Details: Street Address: [●] Postal Address: [●] Address for Notices: [●] Contact Person's Details: [●] Phone: [●] Website: [●] Email Address: [●] COMMENCEMENT DATE: [Insert Date. Commencement Date to be no earlier than 1 September 2014] 2014 SIGNATURES: Signature Signature
Items for service standards relating to electricity supply SERVICE MEASURE SERVICE POLICY SERVICE GUARANTEE SERVICE PERFORMANCE REPORTING MEASURE FREQUENCY OF REPORTING DISTRIBUTOR’S SERVICE STANDARDS RELIABILITY Restoration of supply: Unplanned Service Interruptions. The Distributor will: CBD: restore supply within 2 hours of notification of a CBD Unplanned Service Interruption; Urban: restore supply within 2.5 hours of notification of an Urban Unplanned Service Interruption; and restore supply within 4.5 hours of notification of a Rural Unplanned Service Interruption. However, the Distributor does not need to pay a Service Guarantee payment in the following situations: substantial third party or weather- related damage to the Network (e.g. affecting 3 or more poles on a line); Service areas: Distributor to define geographically via Distributor’s website. $50 in respect of each ICP supplied via a metered residential tariff directly affected by the Unplanned Service Interruption to the extent the Service Level is not met, plus a further $50 for each completed 24hr period in excess of the time limit, subject to the general limit of liability. $200 in respect of each ICP supplied via metered business tariff directly affected by the Unplanned Service Interruption to the extent the Service is not met, plus a further $200 for each completed 24hr period in excess of the time limit, subject to the general limit of liability. Not applicable. Nil.
being prevented from making repairs (e.g. by police at accident scene); for any Unplanned Service Interruption that occurs during any period that the Distributor has reasonably determined as meeting the Commerce Commission guidelines for a event. Steady State Voltage Range at ICPs. 6% of 230/400V at the of Connection. Performance will be measured over a 10 minute interval in accordance with IEC 61000. Nil. Not applicable. Nil. Load Management Service. The Distributor to operate and maintain its Load Management Service in accordance with schedule 7. Nil. Not applicable. Nil. INVESTIGATIONS OF QUALITY AND SERVICE INTERRUPTIONS Power quality, reliability, safety or Service Interruption investigations. Upon request received from the Consumer, or the Retailer (where the Retailer is managing a complaint for a quality investigations include, but are not limited to momentary voltage Nil. Not applicable. Nil.
Consumer), the Distributor will complete its investigation and provide information to the Consumer, or the Retailer (where the Retailer is managing the complaint for a Consumer), to enable a resolution to the Consumer’s complaint within the timelines set out in the Dispute Resolution Scheme and avoid referral to the Office of the Electricity and Gas Complaints Commission. Where applicable, performance will be measured in accordance with IEC 61000. fluctuations, flicker, harmonics, voltage imbalance and sags. It is acknowledged that quality solutions commonly rest with the Consumer (e.g. upgrading sensitive control equipment in the factory, etc) and the Consumer may choose not to invest in such solutions. The Distributor can make recommendations but cannot force the Consumer to act. Safety events affecting Consumers. The Distributor will provide advice to the Consumer, and where appropriate the Retailer, and conduct a timely investigation of any instance of a safety related event as soon as reasonably practicable following the Distributor becoming aware of an Nil. Not applicable. Nil.
If the Consumer enters into any agreement or arrangement with any third party in relation to control of its load, the Consumer will ensure that: the load is not already controlled by the Distributor; the third party does not interfere with or damage load control systems owned by the Distributor or Retailer; if any damage occurs due to the third party’s actions, the Consumer will promptly remedy the damage at their own cost; the third party makes the load available to the Distributor to enable it to fulfil its performance obligations as an asset owner to meet the Service Standards for Distribution Services; and prior to controlling the load, the third party enters into an agreement with the Distributor regarding protocols for the use of their load. Clause 6.11 The Consumer will provide the Distributor and its agents with safe and unobstructed access onto the Consumer’s Premises for certain purposes (eg inspection and maintenance of the Distributor's Equipment) at reasonable times). Clause 13.1 The Distributor may disconnect the Consumer's ICP and reclaim its equipment if the Consumer does not give the Distributor access to the Distributor’s Equipment on the Consumer’s Premises on notice from the Distributor. Clause 13.3 The Consumer will not interfere with or damage the Distributor's Equipment. Clause 14.1 The Consumer will not inject energy into or attempt to convey or receive signals over the Network. Clause 14.6 The Consumer will provide suitable space for the secure housing of the Distributor’s Equipment. Clause 14.11 The Consumer acknowledges that the Network on the Consumer's Premises is the Distributor's property. Clause 14.12 The Consumer undertakes to comply with the Distributor’s Network Connection Standards. Clause 15.2 The Consumer acknowledges that the Consumer recognises that surges or spikes are momentary fluctuations in voltage or frequency, may cause damage to the Consumer’s sensitive equipment and are not treated as interruptions. Clause 16.1 It is the Consumer's responsibility to maintain Consumer Service (unless the Distributor is required or agrees to provide and maintain those lines). Clause 17.1 The Consumer is responsible for ensuring that the Electricity (Hazards from Trees) Regulations 2003 are complied with in respect of any trees that the Consumer has an interest in that are near the Grid or any line that forms part of the Network. Clause 18.1