A31. Military hardship cases are the only situations PennDOT will give additional review. NOTE: This requires the review of a supervisor in the Financial Responsibility Unit. Military hardships require a copy of the Military orders indicating the time of admission and the time of discharge. Form MV-221 (Statement of Non-Operation of Vehicles) stating that the vehicle wasn’t driven is required and insurance must be picked up within 30 days from the date of discharge from the military. Q32. What should I do when I receive a letter from PennDOT stating that my insurance was cancelled; however, I do have insurance with that company? A32. If the effective date on your proof of insurance is the same as the cancellation date, it has the same policy number, and was issued by the same insurance company you need to obtain a letter from your insurance company’s headquarters. The letter must be on official company letterhead signed by an authorized representative of the insurance company’s headquarters. The letter must contain the date the policy resumed active coverage, policy number, policy effective and expiration dates, NAIC number, VIN and any information regarding a lapse, if applicable. NOTE: A letter from an insurance agent is not acceptable; the letter must come from the Insurance Companies headquarters. If the effective date listed on your proof of insurance is within 30 days or less from the cancellation date and is not the same date as the cancellation date, we would need an acceptable proof of insurance and a notarized affidavit stating the vehicle was not driven during the lapse of coverage. An MV-221 “Statement of Non-Operation of Vehicles” can be submitted in place of the affidavit. This form does not have to be notarized. Q33. If insurance is cancelled and picked up on the same day and a citation is issued on this day, does the letter that is mailed need to include times? A33. Yes. A call to the insurance company is made to verify the dates and times in question. Q34. If the customer would like to mail both the renewal and restoration fee, do both applications get mailed to the FR Unit, or can the renewal application be mailed to the address on the application? A34. Send both to the FR Unit. If the renewal application was separated from the restoration fee and sent to another area for processing the suspension would prohibit the application from being processed but would cause a delay by having to reroute it to the FR Unit for final processing.
Q29: I have a class A permit. Can I take my test in a class B vehicle? A29: You can only take your skills test in the type of vehicle for you hold a permit. For example, if you hold a class A permit, you must take your test in a class A vehicle. Q30: How can I take my knowledge test if I do not understand English? A30: FMCSA regulations no longer allow translators to be used for CDL knowledge tests. Effective July 22, 2013, PennDOT will no longer allow interpreters to be used for CDL learner permit knowledge tests. Q31: I applied for a commercial learner’s permit and was informed that the PDPS verification “failed”. How can I receive my commercial learner’s permit, now that the problem in the other state is resolved? A31: CSR inquires (Customer Inquiry) on the record to determine if the upgrade is an existing commercial driver moving up to a higher classification, or if the upgrade is a currently non-commercial driver moving up to commercial for the time. If the upgrade is an existing commercial driver moving up to a higher classification: CSR confirms that the status of the PDPS verification. Using Conversation 95, the CSR executes a ‘PDI’ transaction (PDPS Customer Inquiry) by entering record Number and Check Digits. If the result of the inquiry is a “No Match”, the CSR informs the customer that they have now “Passed” the PDPS verification check. If the customer originally applied through the mail when the PDPS failed, CSR should send a notepad to have the transaction completed. (Application was kept at PennDOT and fee deposited, and microfilm is retrieved to complete the process.) If the customer originally applied at a Driver Exam Center, advise customer to return to Driver Exam Center with application and fee. If the upgrade is a non-commercial driver moving up to commercial for the first time, a PDI transaction would not be appropriate. If the customer originally applied through the mail when the PDPS failed, CSR should send a notepad to have the transaction completed. (Application was kept at PennDOT and fee deposited, and microfilm is retrieved to complete the process.) If the customer originally applied at a Driver Exam Center, advise customer to return to Driver Exam Center with their application and fee. Q32: Can a CDL permit be renewed or replaced at a Driver License Exam center?