and represent approximately one-sixth of all businesses. The service industries are a keen user of the education and training system. Finally, if Australia is to achieve the ambitious COAG target of halving the proportion of Australians aged 20 to 64 years without qualifications at Certificate III level and above between 2009 and 2020, then we must have an education and training system that is prepared to engage with and prioritise the service industries. Approximately one-third of all Australian workers with qualifications below Certificate III are employed in the service industries. Introduction Service Skills Australia welcomes the opportunity to provide feedback on the final report, A shared responsibility: Apprenticeships for the 21st Century. Service Skills Australia (SSA) appreciates the need to revitalise and renew policy over time—the apprenticeship and traineeship platform, Australia’s premier and long-standing skilling policy, is certainly no exception. This response highlights some areas and recommendations supported by SSA, and provides an overview of our concerns with the final report. While SSA broadly supports reform to the traineeship and apprenticeship system, we have significant concerns on the exclusion of the service industries from all future aspects of a reformed system. Furthermore, SSA seeks to highlight that the implementation of recommendations associated with Apprenticeships for the 21st Century will damage the capacity of the education system to achieve educational, productivity and participation targets. About Service Skills Australia Industry Skills Councils are independent, not-for-profit companies funded by the Australian Government’s Department of Education Employment and Workplace Relations (DEEWR) to support skills development across all industries. Service Skills Australia is the Industry Skills Council (ISC) for the service industries. Roles and functions We consult and engage with industry, training organisations, government and other stakeholders to develop and support the implementation of nationally-recognised training products that respond to industry skill needs. This includes: Providing industry intelligence and advice to Skills Australia, government and enterprises on workforce development and skills needs. Actively supporting the development, implementation and continuous improvement of high quality training and workforce development products and services, including training packages. Providing independent skills and training advice to enterprises, including matching identified training needs with appropriate training solutions.
Ms Jacqueline Mills Research Analyst Liquor, Hospitality, Miscellaneous Union (LHMU) Mr Gary O’Riordan Deputy Managing Director Australian Tourism Export Council Mr William R Galvin Chief Executive Tourism & Hospitality Catering Institute of Australia Mr Garry Bushell Caravan, RV & Accommodation Industry of Australia (CRVA) Mr Greg Baxendale National Training Manager Meetings and Events Australia Ms Chris Bessell-Browne Manager Qantas College Qantas Group Ms Kathy Harman General Manager Tourism Division Department of Resources, Energy and Tourism Mr Jonathan Chew Senior Policy Officer Clubs Australia Mr Bradley Woods Executive Officer (WA) Australian Hotels Association Mr Chris Downy Executive Director Australasian Casino Association Mr David Gigg Group Learning and Development Manager Compass Group Ms Jo Justo National Industrial Officer Australian Services Union Name Title Organisation Mr Rick Myatt Director Australia Federation of Travel Agents (AFTA) Ms Erin Gijselman National Policy Manager National Tourism Alliance (NTA) Mr Evan Hall National Manager - Tourism Tourism and Transport Australia (TTF) Matteo Zanarini Manager Passenger Services Australia & SWPI International Air Transport Association
Lynda Rowan National Director Learning and Development Manager - Head of Academie Accor Wholesale, Retail and Personal Services (WRAPS) Name Organisation Mr Ian Blandthorn (Co Chair) National Assistant Secretary Shop, Distributive & Allied Employees Association (SDA) Ms Fiona Heslop (Co Chair) Inika Ms Sue Bond Training and HR Manager The Pharmacy of Australia Ms Therese Bryant National Education & Training Officer Shop, Distributive & Allied Employees Association (SDA) Ms Coleen Shaw Executive Officer Advanced Association of Beauty Therapists Ms Lisa Apthorpe RTO National Manager McDonalds Australia Ms Deanne McLeod Executive Officer Australian Funeral Directors Association Ms Sandra Campitelli General Manager Hair & Beauty Industry Association Ms Alison Briers Training & Development Manager David Jones Ltd Ms Elayne Verner Manager – Strategic & Skills Development Woolworths Ltd Mr Russell Zimmerman Executive Director Australian Retailers Association Mr Garry Terrill Director, Retail Institute Australian Retailers Association – Retail Institute Mr Michael Russell Training Manager Master Grocers Australia Mr Mark Pampling Owner/Proprietor Alstonville Florist & Flower Thinking