Strategy 1: Develop college preparation web content for the ISU website and to enhance early outreach. Action Steps Step # Action Step Description Timeline for implementation Person responsible for outcomes 1 Review ISU website for information directed to prospective students and families that has a particular focus on college preparation and college going behavior. Spring 2013; ongoing Initiative 1 Committee; Web Services; Enrollment Mgmt. 2 Offer suggestions for stand alone webpage elements that serve a college preparation education purpose, with particular attention to information helpful to first generation students and families. Spring 2013; ongoing Initiative 1 Committee; Web Services; Enrollment Mgmt. 3 Create links to college preparation websites (e.g., College Board, ACT Student, Know How 2 Go) suitable for early prospective students (middle school & freshmen/sophomore year of H.S.). Spring 2013; ongoing Initiative 1 Committee; Web Services; Enrollment Mgmt. 4 Enhance/sharpen college challenge partnerships and communications activities with schools as well as communities and community organizations, including among alumni. Spring/Summer 2013; ongoing Enrollment Mgmt.; Alumni Office; Extended Learning Measurement Metric Frequency of Measurement Reported to Whom Expected Outcomes Data used for measurement Location of data/system Webpage hits on pages focused on college preparation and college going behavior. Monthly AVP Student Success; AVP Enrollment Mgmt. 10% annual increase in website traffic. Number of hits on the website and length of time on the site Web Services Survey/focus group of families who use the website to determine its efficacy in providing desired information. Semi-annually year; thereafter AVP Student Success; AVP Enrollment Mgmt. Average satisfaction ratings on that are 4+. Item ratings from survey Enrollment Mgmt. Enrollments in College Challenge Annually AVP Enrollment Mgmt. 5% increase per year. Counts of enrollments Enrollment Mgmt. Strategy 2: Enhance the financial literacy of students and their families. Action Steps Step # Action Step Description Time line for implementation Person responsible for outcomes annually
1 Increase on-time FASFA filers: promotion/support of existing programs – i.e. College Goal Sunday, promote March 10 deadline for state aid, create and support outreach at regional schools. To impact Fall 2013 enrollees Director of Student Financial Aid 2 Educate students regarding book and technology acquisition options (e.g., book purchase vs. rental, new vs. used laptops) and coordinate between offices responsible for sharing information that students need to know in these regards. To impact Fall 2013 enrollees Director of New Student Programs and Dean of the University College 3 Accurately and effectively define key students/parents need to know (e.g., satisfactory academy progress, refund, verification selection, financial aid term son award letter) and list on website and in other communication mechanisms with students/parents where appropriate (e.g., letters, electronic correspondence). April 2013 Director of Student Financial Aid 4 Expand information on the topic of affordability through Sycamore Express, the one-stop answer site for undergraduate students. To impact Fall 2013 enrollees Director of Student Financial Aid and Sycamore Express Leadership Team 5 Personalized dissemination of information and eliminate barriers to financial aid access – i.e., coaching, targeted messaging, etc. Initiated Fall 2012 and ongoing Director of Student Financial Aid and Director of Admissions 6 Enhance faculty, staff, and advisor education about the complexities and implications of financial advising through mechanisms such as workshops, seminars, and/or web modules. Initiated Fall 2012 and ongoing Director of Student Financial Aid and Assoc. VP of Enrollment Mgt. 7 Develop personal finance/money management education curriculum for deployment through summer bridge, financial literacy nights at regional high schools/community organizations, etc. Initiated Spring 2013 Director/ Coord. of Financial Education TBD 8 Develop process of customer service assessment in Financial Aid Services through mechanisms such as web and email surveys, pop-up questionnaires when accessing webpages, and focus groups. Initiated Fall 2012 and ongoing Director of Student Financial Aid and Assoc. VP of Enrollment Mgt. Measurement Metrics Frequency of Measurement Reported to Whom Expected Outcome Data used for measurement Location of data/system Percentage of total late FAFSA filed as a function of total UG degree seeking enrollment (AS1) End of award cycle VP for Enrollment Mgt. Annual decrease of 10% from baseline year EDE record BANNER
Percentage of total late FAFSA filed as a function of Indiana UG degree seeking enrollment (AS1) End of cycle VP for Enrollment Mgt. Annual decrease of 10% from baseline year EDE record BANNER Number of website hits on the Sycamore Express website (AS4) Monthly/ VP for Enrollment Mgt. and Sycamore Express Leadership Team TBD Google Analytics Web services of applications processed to offered for (1) Parent Plus loan and (2) Stafford loan (AS 4,5,6) End of award cycle VP for Enrollment Mgt. Annual increase of 10% over baseline year Award information BANNER Number of students provided an estimated loan amount based on eligibility who also have an amount owed at that moment (AS5) Immediately prior to priority registration Director of Student Financial Aid Annual decrease of 10% from baseline year information BANNER Parent survey to identify information gaps (AS3,8) Annually AVP for Enrollment Mgt. Fewer identified gaps in knowledge E-Survey Qualtrics Percentage of completed financial aid files as of first disbursement (AS3,4,5,6) Beginning of each semester Director of Student Financial Aid Annual increase of 3% over baseline year Requirements Tracking Groups BANNER Strategy 3: Augment college education for admits and families via the use of a multimedia seminar entitled Sycamoreology. Action Steps Step # Action Step Description Time line for implementation Person responsible for outcomes 1 Seek technical consultation and develop components. Spring 2013 Initiative 1 Committee, OIT, First-Year Programs 2 Develop and storyboard content. Summer 2013 Initiative 1 Committee, First-Year Programs
campus event planning staff 6 Initiate/expand/require opportunities for student preparation for internships through Career Center workshops and/or through capstone or similar professional preparation courses within academic units. Fall 2013 Executive Director, Career Center, College Deans, new Director of the faculty pedagogical development unit Measurement Metrics Frequency of Measurement Reported to Whom Expected Outcome Data used for measurement Location of data/system Stand alone activity fee established Once President completed Report of completion President’s Office Standing committee on learning established Once AVP Student Success completed Report of completion Office of Student Success Number of academic-focused student organizations Annually AVP for Student Success & VP Student Affairs Annual 10% increase over baseline year Counts of academic student organizations Banner & OrgSync records Number of students involved in student organizations Annually AVP for Student Success & VP Student Affairs Annual 10% increase over baseline year Counts of students involved Banner & OrgSync records Number of activities by type and student participation Annually AVP of Student Success, VP Student Affairs Annual increase of 10% over baseline year Conducted programs and participation by students to be recorded in BANNER Existing system to be adapted by OIT Number of students involved in non-academic student orgs. Annually AVP for Student Success & VP Student Aff. Annual 10% increase in # of students involved Counts of students involved Banner & OrgSync records Number of students involved in residence hall living-learning communities Annually AVP of Student Success Annual 10% increase in number of students involved Counts of students involved Department of Residential Life
Number of student participating in events Annually VP Student Affairs Annual 10% increase in number of students involved Counts of students involved Banner & OrgSync records Student satisfaction with campus events/ activities/ organizations Each semester VP Student Affairs Annual increase of 5% over baseline year Qualtrics Survey Existing system to be adapted by OIT Number of internship programs with preparatory experiences Annually AVP for Community Engagement, college deans, Provosts Office Annual increase of 10% over baseline year Counts of programs with preparatory experiences Existing Career Center system Employer and student surveys on value of internship preparation requirements Ongoing AVP of Community Engagement, college deans, Provosts Office Annual increase of 5% over baseline year Existing Career Center surveys and internship evaluations Existing Career Center system Strategy 2: Create a new/redefined unit focused on faculty pedagogical development. Action Steps Step # Action Step Description Time line for implementation Person responsible for outcomes 1 Form a faculty advisory board for the purpose of strengthening faculty input and integration with the programs and activities of the unit, including the consideration of appropriate space By Feb. 15, 2013; ongoing. AVP-Acad. Affairs 2 Conduct (a) an internal needs assessment among faculty that focuses on their knowledge/experience regarding instructional strategies, assessment of learning, working with ISU’s student demographics, and preferred mechanisms for receiving development and (b) an external best practices study that investigates other centers of this type in terms of structure, funding, and scope of operation. By March 30, 2013; AVP-Acad. Affairs
New Faculty Orientation Program executed Annually Affairs completed Report of completion Report to AVP-Acad. Affairs Percentage of faculty who participate in unit programs/activities Annually AVP – Acad. Affairs 10% better annually than baseline after year 1 (AY Counts of faculty who participate in specific programs/ activ.’s offered Data uploaded to Data Warehouse Percentage of faculty who rate participation in unit programs/activities as good - excellent End of each semester AVP- Acad. Affairs 75% of participants rate program as good or excellent Rating counts in semester surveys of program participants. Qualtrics survey data uploaded to Data Warehouse Percentage of dept. chairs who indicate positive or strongly positive benefit through their faculty members’ particip. in unit program(s) Annually AVP- Acad. Affairs 75% of department chairs rate particip. by their faculty above “no impact” Counts of ratings in annual survey of department chairs. Qualtrics survey data uploaded to Data Warehouse Percentage of faculty who integrate a teaching philosophy with their biannual review materials. Bi-annually Affairs 10% better annually than baseline after year 1 (AY Counts of faculty who include teaching philos. in Sedona uploads. Sedona Percentage of students who rate teaching performance as good or excellent. End of each semester Affairs 10% better annually than baseline at Fall 2013 end. Counts of ratings (inst. & college level aggregation). Testing Office database Strategy 3: Implement a comprehensive public relations program to promote student success in all forms of student communication and University academic recognition. Action Steps Step # Action Step Description Time line for implementation Person responsible for outcomes 1 Conduct a comprehensive review of existing student communication efforts, systems, and content. Spring 2013 AVP for
9 All colleges and divisions appoint a student communications designee to coordinate with Communications and Marketing and Academic Affairs on PR activities. Fall 2013 AVP Student Success, AVP & Marketing, CIO, College Deans, Provosts Office Measurement Metrics Frequency of Measurement Reported to Whom Expected Outcome Data used for measurement Location of data/system Communication systems review completed Every three years AVP Student Success and AVP Comm. & Mkting completed Report to AVP for Student Success & AVP Comm. & Mkting Offices of Student Success & Comm. & Mkting PR campaign developed and implemented Annually AVP Student Success and AVP Comm. & Mkting completed Report to AVP for Student Success & AVP Comm. & Mkting Offices of Student Success & Comm. & Mkting Student interest surveys distributed and collected Annually AVP Student Success and AVP Comm. & Mkting completed Report to AVP for Student Success & AVP Comm. & Mkting Offices of Student Success & Comm. & Mkting Emails opened by students Each semester AVP Student Success and AVP Comm. & Mkting 75% of students by 2017 will open emails each time OIT Tracking of emails New reporting and review process Total number of calendar items Ongoing AVP Student Success and AVP Comm. & Mkting Annual 25% increase over baseline OIT Site activity report Existing report to expand On-time newsletter distribution Each semester AVP Student Success and AVP 100% each semester Counts of newsletter distribution Offices of Student Success and
Comm. & Mkting Comm. & Mkting Student attendance at ISU awards ceremonies Ongoing AVP Student Success and AVP Comm. & Mkting Annual 10% increase over baseline each year Attendance tracking in BANNER BANNER Family attendance at ISU ceremonies Ongoing AVP Student Success and AVP Comm. & Mkting Annual 10% increase over baseline each year Attendance tracking in BANNER BANNER Student success stories website hits by students Ongoing AVP Student Success and AVP Comm. & Mkting Annual 5% increase over baseline each year OIT Site activity report Existing report to expand Communication designees established Annually AVP Student Success and AVP Comm. & Mkting completed Report to AVP for Student Success & AVP Comm. & Mkting Offices of Student Success & Comm. & Mkting Strategy 4: Minimize organizational barriers to student success. Action Steps Step # Action Step Description Time line for implementation Person responsible for outcomes 1 With the input of the ISU Ombudsperson, Associate Dean’s Council, Student Success Council, Student Government Association leaders, and SEM Short Term Tactical Team, create an inventory of key organizational systems/processes that impact progress of upperclassmen toward a degree (e.g., registration, bill payment, advising, housing, processes for students on probation and returning from academic dismissal, changing/ selecting a major, book purchases, etc.). Develop and implement solutions/improvements that appropriately aid forward progress. Spring 2013; ongoing annually AVP-Student Success; SEM Short Term Tactical Team
2 Formalize opportunities within the Student Success Council, Associate Dean’s group, and SGA to discuss student success barriers and make/recommend changes. Expand student and ISU Ombudsperson input within the first two groups. Spring 2013; ongoing annually AVP-Student Success 3 Create student interaction scenarios/case studies with offices for purposes of unit training/development on processes that impact student success. Summer 2013; ongoing annually SEM Short Term Tactical Team 4 Survey students who sign up for the graduation guarantee to determine what roadblocks may exist and evaluate degree audit information to assess whether or not students are taking sufficient courses to make the guarantee, intervening with those who are not. Spring 2013; each semester thereafter Affairs Measurement Metrics Frequency of Measurement Reported to Whom Expected Outcome Data used for measurement Location of data/system List of organizational systems and processes generated and solutions Ongoing Success completed Report of completion Report to AVP-Student Success Integration of student success as a regular agenda item at meetings of Student Success Council, Associate Dean’s and SGA. Ongoing Success completed Report of completion Report to AVP-Student Success Case scenarios of interaction with offices focused on issues of student success. Annually Success completed Report of completion Report to AVP-Student Success Percentage of students that remain viable for the Graduation Guarantee. Annually AVP-Acad Affairs 2% better than baseline established summer 2013 for subsequent class. Counts of students who remain viable for the graduation guarantee. ORR
Sophomore retention rate. Annually Student Success 2% better than baseline established Fall 2012. Official fall headcount IRR Percentage of upperclass students who successfully pass courses. Annually AVP for Student Success 2% better than baseline established Fall 2012. Fall grades BANNER Part IV: Appendices Appendix 1 List of Participants in the SEM Process and Allied Activities