3 Other Privileges List of any other privileges or services that reinforce your quote. Payment Product Details: Corporate (payer) 4 Transaction Tracking Capabilities Details on how transactions are pre-verified before payment and the information provided to the payer [organization] once payments are made. Sample transaction statement. 5 Registration and Know Your Customer Requirements (Corporate Account) List of requirements for [organization] to activate an account with the service 6 Full description of disbursement (Payment Process) Process flow chart of a funds disbursement including screen shots. 7 Account balance and transaction volume limitations (Corporate Account) Details on transaction limits, including limits on limits on the value of payments [organization] can send to a single recipient in in one day and limits on the volume of transactions an [organization] can send in one day. 8 User Authorization Ability to assign different user authorities within the system (i.e. maker, checker, processor) 9 Brochure, Catalog and Booklet Attach brochures, catalogs and booklets that illustrate the service’s functions. 10 Interoperability Platform interoperability with other payment platforms. 11 Pricing Detailed pricing matrix for transactions 12 Data Storage Ability to store recipient data on the payment platform to avoid uploading names every time a payment is made. Payment Product Details: End User (payee) 13 Receipt of Funds Notification of transaction to recipients (i.e. SMS message) 14 Registration and Know Your Customer Requirements (end user account) List requirements for recipients to activate an account with the service provider. Describe ability to process payments to unregister or non-account holders. 15 Account balance and transaction volume limitations (End User Account) Details on minimum/maximum amount of the end user can have in the account, as well as the amount of transactions that can be received in one day. Distribution
16 Coverage Area and Distribution network Map of service geographic coverage areas in [country]. List all cash in/cash out access points (agents). 17 Cash in/Cash out Liquidity Controls Details on liquidity management at the cash in/cash out access points (agents) Customer Service/Training: Corporate (payer) 18 Training for staff Details on the training provided to [organization]'s staff on the system 19 Technical Support/Service Level Agreements Details on the service provider's support availability, monitoring, measurement, and reporting of technical support services 19 Disbursement Troubleshooting Details on dispute resolution process and process for return of funds not received or collected by recipients as well as other trouble shooting scenarios. Customer Service/Training: End User (payee) 20 Training for end users (recipients) Details on training (if any) provided to the end user (payees). 21 Technical Support Details on the service provider's customer service and support availability and standards. 22 Recipient Troubleshooting Details on who is responsible for troubleshooting transaction problems encountered by payees. Data Privacy/Security/Service Provider Internal Controls 23 Security of Funds Processes and policies for security of funds once they are deposited into the account. 24 Data Security Process and policies for ensuring the privacy and security of data involving the transactional history of [organization]. 25 Data Privacy Processes and policies for ensuring security and privacy of payee data. SECTION 2: DETAILED INTERVIEW QUESTIONS FOR SERVICE PROVIDERS General Information: Provide the company and particular service's name Can you please provide a sample agreement between parties? (Service Provider and Customer) Please provide any other services or products that may reinforce your quote