To configure end user portal application settings 1. For each of the settings you first need to create the pages in SharePoint with the corresponding web part, and then make a note of this URL (in non-design mode). For example, to create a request page, start by creating a web part page called CreateRequestPage.aspx in SharePoint, and then add a CreateRequest web part to it from the SharePoint web part gallery. Exit the design mode of this page and note the URL, for example, http://webserver:portnumber/CreateRequestPage.aspx Set this URL as the value of the CreateRequestPage application setting. To configure analyst portal application settings 1. For each of the settings you first need to create the pages in SharePoint with the corresponding web part, and then make a note of this URL (in non-design mode). For example, to create a page for viewing the change requests that have been submitted, start by creating a web part page called ChangeRequestSubmittedPage.aspx in SharePoint, and then add a ChangeRequestSubmitted web part to it from the SharePoint web part gallery. Exit the design mode of this page and note the URL, for example, http://webserver:portnumber/ChangeRequestSubmittedPage.aspx Set this URL as the value of the ChangeRequestSubmittedPage application setting
Manager management server. In an environment of this kind that consists of two Service Manager management servers, configure network load balancing to use both management servers as shown in the following diagram. If you deploy two or more additional Service Manager management servers, you can isolate the initial Service Manager management server from the network load balancing pool. This reduces the workload on the initial Service Manager management server to result in better workflow performance and load balances all of the Service Manager consoles across the remaining addition of Service Manager management servers. This scenario is shown in the following diagram. Completing Deployment by Backing Up the Encryption Key When you deployed your Service Manager management server and database, an encryption key was created so that data between the Service Manager and data warehouse management servers and their associated databases could be encrypted. When you deployed the Self-Service Portal, an encryption key was created so that data between the Self-Service Portal and Service Manager database could be encrypted. Your disaster recovery strategy depends on you backing up the encryption key as soon as you complete the Service Manager installation. After you back up the encryption keys and store them in a safe location, you can recover from software or hardware failures on the Service Manager, data warehouse management servers, and Portal. Use the Encryption Key Backup or Restore Wizard to back up and restore encryption keys on the Service Manager management servers and Self-Service Portal. This wizard is located on the Service Manager installation media in the Tools\SecureStorageBackup folder. Note In this release, the wizard contains references to Operations Manager. This issue will be resolved in a future release. To back up the encryption key 1. Log on to the computer that hosts the Service Manager management server, data warehouse management server, or Self-Service Portal by using an account that is a member of the Administrators group. 2. In Windows Explorer, open the Tools\SecureStorageBackup folder on the installation media.