and Responsibilities of BSC and Partner Service BSC Service Commitment Partner Responsibility Service Commitment Reporting/Measuring How to obtain service CUBuyplus Order Requisition completed timely – standard TBD Complete order information submitted including fund/org/account Approve orders timely Report through exception – standard reporting TBD Submit a purchase request through CUBuyplus to the assigned BSC specialist CUBuyplus Retrofit Order Requisition completed timely- standard TBD Submit invoices within 5 business days of receipt with complete information including fund/org/account Report through exception – standard reporting TBD Submit invoice through intercampus mail addressed to the BSC specialist Custodian P-Card Transaction Review Review bi-weekly depending on volume and completed 1 day prior to approver due date per the P-Card process documentation Receipts submitted weekly and no later than 2 days after the cycle closes Receipts submitted with fund/org/account/ business purpose etc. Monthly report for review date Partner receipt exception report for late receipts Send originals through intercampus mail addressed to BSC Specialist P-Card Approval monitoring P-Card administrator ensures all transactions properly approved before exporting to Banner Approvals completed on time according to the processing schedule Monthly report for approval date. Approvers to the CCOR system at Invoice Payment Within 45 days of invoice date 95% of time Submit within 5 days of receipt Monthly report Invoice sent directly from vendor to BSC department Travel Expense Request (TER) and Travel Advances Within 7 days of submitting and for advances to request date Obtain all proper documentation, submit within 7 days of expense occurring. Submit travel advance requests 7 days to payment needed Monthly report Send to BSC department through intercampus mail
Service BSC Service Commitment Partner Responsibility Service Commitment Reporting/Measuring How to obtain service Special/Rush Orders Make effort to accommodate request and communicate Communicate clearly rush processing deadline Limited to less than 5% of total volume, monthly reporting if available Submit through normal channel noting rush payment Partner Special Research Request Within 7 days of request Provide reason for request and clear outline of request Monitor for excessive requests Send to BSC specialist assigned to department CUBuyplus Supplier Registration Register suppliers within 7 days of request, not including supplier wait time Provide contact information and escalation assistance as necessary to expedite registration TBD New suppliers should be requested through CUBuyplus home page. Suppliers for retrofits will be initiated when invoice is submitted CUBuyplus Training DoIT owns this process, training will be conducted at quarterly and on as needed basis NA NA Training dates are posted on the Creighton Calendar. CUBuyplus New User and Approver Setup Shared Service Sr. Director and DoIT setup new users and approvers Identify new users promptly and with enough time to ensure proper training is received NA Information at: Service BSC Service Commitment Partner Responsibility Service Commitment Reporting/Measuring How to obtain service