Service Definition of the Service Responsible Staff of Availability Priorities and standards How to make a Request Expected response and status update time Admissions Processing of applicants to courses; Direct transfer; CAO Administrator: M Tully Administrator: F McCann Business Hours; Drop-in Counter Service: Monday-Thursday 11.30am - 13.00pm 14.00pm – 15.00pm Friday 11.00am - 13.00pm Respond to all enquiries on programmes Deal with all applications to programmes, including follow up work such as fees, grants, RPL and transcripts. On-line Phone Email Post Face to face Acted upon immediately. Resolution dependant on and may take up to 5 working days. Registration Registration of all students Registration Secretary: D. Johnston Administrator: M. Moore Business Drop-in Counter Service: Monday-Thursday 11.30am - 13.00pm 2.00pm – 15.00pm Friday 11.00am - 13.00pm Ensure students are registered correctly and fees paid. Receipts for fees for on- line programmes On-line Phone Email Post Face to face Acted upon immediately. Resolution dependant on query and may take up to 5 working days Online Registration Registration of students Administrator: Fidelma Conway Sarah Walsh Taraneh Mosadegh Mary McLoughlin Business Hours Ensure online students are registered On-line Email Post Face to face Acted upon immediately. Resolution dependant on query and may take up to 5 working days. Recruitment Recruitment of Students Marketing Officer: Hilary McPartland Schools Liaison Officer: D McGoldrick By Appointment Recruitment of students to all programmes On-line Phone Email Post Acted upon immediately
Recruitment (Contd) Student Ambassadors: Lauren Feeney Carina Monaghan Ivan Feely Service Definition of the Service Responsible Staff Hours of Availability Priorities and standards How to make a Request Expected response and status update time Retention Officer Coordination of Retention Initiatives Student Retention Officer: Patricia Henry By Appointment Retention of students with specific focus on Induction, Peer Mentoring, ISSE, Coordination of initiatives On-line Phone Email Post Acted upon immediately Fees and Grants Administration of SUSI grants Administrator: A Rasmark – Martin Business Hours; Drop-in Counter Service: Monday - Thursday 11.30am - 13.00pm 2.00pm – 15.00pm Friday 11.00am - 13.00pm Ensuring all grant applications are confirmed, the funding is received and that payments to students are processed in a timely manner On-line Phone Email Post Face to face Processing of grants: 1 month (once approval is confirmed from the funding agency) Examinations Scheduling of examinations for all registered students. Processing of exam related requests. Conferring. Examinations Secretary: R Rooney Administrators: L Walsh Catherine Reilly Eileen Sheridan Business Hours; Drop-in Counter Service: Monday - Thursday 11.30am - 13.00pm 14.00pm – 15.00pm Friday 11.00am - 13.00pm i) Accuracy ii) Adhering to deadlines iii) Security On-line Phone Email Post Face to face Acted upon immediately. Response time will vary depending on query, typically within 5 working days
Student Support Services / FOI Officer Assist with all matters related to students Student Support Services Officer: M. Hargadon Administrator: C McGlashin (shared) Business Hours Ensuring students are aware of all support services available to them. Ensuring accidents are recorded and reported to H & S Officer and IPB Dealing with complaints in line with the Disciplinary Procedure as outlined in the Student Charter Dealing with FOI Requests as outlined in the FOI Act Post Telephone Online Face to face Dependent on query. Within 5 to 10 working days. Response time dependent on student response time and outside body As per Student Charter In accordance with FOI Act Library Provide learning materials to assist students in the learning process Librarian: J. Foran Library During Term Time Monday - Thursday 9.00am-9.00pm Friday 9.00am-5.00pm Saturday 10.00am-2.00pm Out of Term Time Monday-Friday: 9.00am-5.00pm Ensuring that students have access to the latest relevant recommended reading materials and other information related to their learning. Maintain active links with the world wide sources of information. Email; Post Telephone Face to face Upon request, typically within 5 working days Reception Main reception for Institute (also postal service for institute) Receptionist: Evelyn Glynn Gillian Goulden Back up support from School Administrative Staff Monday - Friday 9.00am-5.00pm. Reception / information desk Telephone service Mail Service Email; Post Telephone Face to face Immediate response