A service category is a logical grouping of services that benefit from being managed together. Listed are common IT services offered in each category. This list should be broadly representative but may not be comprehensive. Your division may not offer all of these or may have additional services. a. Teaching and Learning: Instructional technology, and resources directly supporting teaching and learning. Includes, but not limited to: Learning management systems: Services in support of managing and sharing course materials (videos, documents, spreadsheets, etc.) and facilitating learning through collaboration. Classroom technology and support: Services to ensure classrooms are suitably equipped and functional to meet the needs of the education experience. Lecture capture: Services for recording, storing, editing, and publishing course lectures. In-class and online course development. Learning analytics. Course evaluation. Webinars. b. Research: Services supporting research activities, including: Research computing: Computing and storage resources and services to support research that has specialized or highly intensive computation, storage, bandwidth, or graphics requirements. Includes high-performance and high throughput computing (HPC/HTC). Advanced applications: Services for applications that could include plotting, scientific visualization, modeling, rendering, animation, graphics programming, and image manipulation. Visualization: Graphics, visualization, and virtual-reality facilities and services in support of research application areas such as biomedical engineering, chemistry, space weather modeling, computational fluid dynamics, archaeology, and fine arts. Lab-management systems: Services to record and track lab experiments, equipment, and specimens. Research administration systems: Services in support of systems used to secure funding, manage funding, conduct research, and facilitate compliance. c. Administration and Business:
Enterprise and local services that support the administrative and business functions of the university/division. Includes: Finance, human resources, and procurement systems Student information systems: Services to support admissions, enrollment, registration, orientation, financial aid, student accounts and collections, advising, and career services. Faculty information systems: Services that support faculty administration, review, promotion, and tenure. Library systems: Services for library systems that provide access to and remote information in support of teaching, learning, and research. Includes acquisitions, catalog, circulation, serials, a public user interface, interlibrary loan, discovery tools, etc. Conference and event management Reporting and analytics: Business intelligence platforms, data warehouse, dashboards, analytic tools, transactional reporting, and operational data stores. Alumni and advancement: Alumni portals and services that support university advancement and development. Athletics: Athletics administration, recruiting, procurement, and ticketing systems. d. Communication and Collaboration: IT services that facilitate communication and collaboration needs. Includes: E-Mail and calendaring: Services associated with e-mail, calendaring, contacts, broadcast mail, enterprise-wide mailing list management, and messaging. Telephony/VoIP: Services associated with telephony, including voice services, teleconferencing, etc. Video/web conferencing. Media and content management systems. Web application development and hosting. Emergency notification: Services in support of campus alert systems. e. Infrastructure: Enterprise-level hardware, software, systems, and network infrastructure that provide underlying support for the university/divisional activities. Includes: Data centers: Maintenance of physical data centers, including co-location services, planning, and strategy for data center management.