of view. Demonstrates commitment to enhancing and developing Brighter Futures services in line with principles of equality and diversity. Accountability, & Development Takes ownership, meets responsibilities and honours commitments. Is open and committed to continuous development. Applies new information and learns from experiences. Shares knowledge and learning and recognises own strengths and areas for development. Is open to receiving feedback about own performance. Can identify and discuss own mistakes and failings and takes steps to rectify them to improve performance. Presents a calm, competent and professional image to customers and other employees. Engaging with and supporting Change Is proactive, responsive and adaptable. Inspires others to positively engage with changes. Constructively and appropriately challenges change appreciating Brighter Futures need to remain flexible and from tradition for the benefit of the customers and the mission of the organisation. Remains resilient and sees things through and is able to remain effective under pressure. Coaching and Supporting Others (Senior Practitioners Only) Supports, inspires and engages to own and deliver on Brighter Futures vision and goals. Sets a strong example for other staff to follow. Understands and is able to interpret/communicate clear performance goals, standards and expectations to support and encourage colleagues to meet them. Identifies and produces reliable factual evidence and feedback of progress against these when required. Gives regular feedback, coaches and supports others to develop to their full potential. Efficiently identifies and resolves conflicts within relationships to prevent disagreements from arising.
Does not take positive action to promote a constructive and inclusive working environment. Is unable or unwilling to proactively identify and build useful relationships. Inappropriately exploits and/or mismanages relationships and connections. Is unreliable in delivery on commitments made to others. Fails to establish respect, reputation and/or credibility in relationships. Acts or responds to others without thinking. Ignores non-productive relationships between members. Accepts conflict between team members as personality clashes. Respect, Integrity & Open Mindedness Core Competence for: All Levels Understands and works within Brighter Futures commitment to equality and diversity. Respects and values the diversity of colleagues, customers and the wider operational environment. Understands and respects other people’s points of view. Demonstrates commitment to enhancing and developing Brighter Futures services in line with principles of equality and diversity. Example Effective Behaviours Shows respect and sensitivity towards others, treating people as individuals. a high level of awareness and understanding of the needs of others. in an empowering and supportive way. Speaks to individuals in a sensitive manner, without being patronising or judgmental. Is sensitive to other people’s particular experiences and needs in relation to their culture and background. Positively promotes diversity and equality of opportunity in service delivery. Is able to see things from a different point of view. Good judgment in analysing a situation without using personal opinions. Example Ineffective Behaviours Is unable to demonstrate awareness of key diversity and equality issues and practices. Does not value or promote diversity and equality in service delivery. to operate agreed standards and best practice in their work. Asserts personal bias, beliefs and opinions inappropriately affecting service delivery. Fails to appropriately address and challenge barriers that exclude people from accessing services.