What are the key outputs of the job? (What results do you leave behind?) What are the success measures of the job? (How will we know if you have done your job well?) What are the main of the role? (What skills are you required to have?) What are the main decisions that you are required to make in your job? To ensure high quality training is delivered to hospice staff to support the deployment of new, specialist technology packages. All hospices in the annual round of new packages received relevant training information in advance, e.g. schedule and pre-training questionnaire. All hospices in the annual round of new packages received effective training. Feedback forms are collected and collated from training sessions. Liaise with head of operations, hospice staff and Lifelites service provider to schedule and plan training requirements and days. Plan, develop and deliver effective and interactive end user training sessions and associated documentation (i.e handouts, user guides) customised to each children’s hospice’s needs according to the equipment and staff, space and time available. Send training schedules and pre-training questionnaires to hospices in advance. Ensure that training explicitly links play/education, hard/software to clinical needs. Collect, collate and analyse feedback from delegates to continually improve and further develop future training and address immediate training needs. What are the most effective methods of delivering training on special technologies to hospice staff? When should training be scheduled to maximise effectiveness and efficiencies (cost and time)?
With support from training manager to ensure regular continuation (refresher) training is delivered to hospice staff – via self, supplier or volunteers. There is regular communication with the hospices with detailed reports of conversations and updates passed on to the relevant person. Requests for further training are actioned within a reasonable timescale. Training feedback forms indicate satisfaction with training and equipment received. Extra training sessions on specialist items and/or topics are delivered e.g. Eyegaze. Schedule and carry out customer care calls as per the agreed process. Plan, develop and deliver specialist training on a variety of technologies supplied by Lifelites. With authorisation from the budget holder, liaise with external training providers and volunteer trainers to deliver training where appropriate or required. Collect, collate and analyse feedback on continuation training and use this to evaluate the effectiveness of training and plan improvements. What materials are required to effectively deliver training? When is training best delivered? What resources and specialist knowledge are required to deliver training? Who is best to deliver the training? Is the hospice ready and prepared for refresher training e.g. is all the equipment working, have they confirmed in good time? Develop and maintain on and offline training materials. A range of learning resource materials are available for use in training sessions and online on all equipment supplied to children in hospices by Lifelites. Resources are kept up to date and developed as new equipment and changes are introduced. Evidence that resources are being accessed and used by hospice staff. Assess what training resources are available and their usefulness as resources for hospice staff. Develop training materials for the online resource area and for training sessions. Help the training manager maintain an online resource area, accessible through the website. Promote the resources to hospice staff and encourage use of them, providing What materials are required for online resources? What other information is needed for the website? What resources are required for training sessions and to support volunteer trainers. How to promote and increase the use of resources.