communications, configuration management, change management, and issues log. Task 2: Analysis of Current Process and Recommendations Report The analysis will include at a minimum a review of current process documentation to be supplied by the VA, interviews with three stakeholders and ten users of the current process and a review of current process performance metrics. Recommendations will be sufficient to achieve or exceed performance objectives. 2 months after contract award Task 3: Develop Formalized New Process Report The new process will include at a minimum process flow chart, input and output templates, computer system changes required along with screen designs and other critical documentation similar to what exists for the current system. This report will emphasize current processing times and include projected processing time given each recommended change to the process. The new process shall be documented in a report and submitted to the VA for review and feedback. 2 Months after Analysis of Current Process and Recommendations Report Accepted Task 4: Develop New Process Training The training course be designed and developed such that attendees can recognize the changes, understand the new process and be able to perform the new process upon completion of the training course. The course designed will use a maximum time for training of three days of face to face training. 2 Months after New Process Report Accepted Task 5: Deliver New Process Training The Contractor shall deliver training on the new process on the VA site for a minimum of 25 and an option to train up to a maximum of 125 employees. Upon completion of the training the trainees will be able to process claims in the times agreed to in the New Process report. Training will take less than 3 days of face-to-face training time. Claims processing will improve to the new process expected times within 2 weeks of a trainee completing the training. It is expected that there will be significant opportunities to improve the current process and these to be determined process changes should result in a 10% faster processing time. 2 Months after New Process Training Accepted Period of Performance: The project start date shall be within five days after a signed contract authorizes the work. The period of performance is eight months, 240 calendar days, from date of the signed contract. If for any reason a deliverable cannot be delivered as scheduled, the Contractor
Monthly Status Report Monthly status reports are submitted by the 10th day of each month. Reports provide any issues and concerns that need to be resolved. Inspection by the COR Monthly >95% accuracy FAR Clause 52.212-4 Weekly Status Report Weekly status reports are submitted on Fridays. Reports provide any issues and concerns that need to be resolved. Inspection by the COR Weekly >95% accuracy FAR Clause 52.212-4 Invoicing Invoices per contract procedures are timely and accurate. Review and acceptance of the invoice As needed per CLIN >95% accuracy FAR Clause 52.212-4 Overall Contract Performance Overall contract performance of sufficient quality to earn a Satisfactory (or higher) rating in the COR’s report on Contractor Performance Assessment by the COR As needed All performance factors rated Satisfactory (or higher) FAR Clause 52.212-4 Timeliness All deliverables are submitted within established time frames and conform to the standards as set in the contract Assessment by the COR As needed Minimum Acceptable level: Ninety percent are submitted within the established time frames and conform to the established standards. FAR Clause 52.212-4 Preparation of Business Process Reengineering (BPR) Documentation BPR documents are developed in a timely manner so that they are current with the project phase. Assessment by the COR As needed Minimum Acceptable level: Ninety percent of the BPR documents receive an outstanding technical review rating. FAR Clause 52.212-4 Response to Government Inquiries Government inquiries and referrals are reviewed and responses are given in an accurate and timely manner, not to exceed 1 business day. Assessment by the COR As needed Eighty percent of inquiries are reviewed for action and comments are returned to the CO or designated representative within 1 business day. FAR Clause 52.212-4