organizational leaders are not supportive, involved, or committed to such an implementation (Teo & Ang, 2001). A benefit exists for organizations to use system implementers who are familiar with the system implementation process 1999). Business use metrics that indicate IT system implementation success (Freedman, 2003). Time and budget are metrics used during system implementation (Taylor-Cummings, 1998), but these metrics fail to capture other quantifiable metrics available during system implementation. Aligning IT system changes, the organization changes, and the social group processes during IT system implementation enables a business strategy (Ward & Peppard, 2002). Yet the metrics upon which the system implementation experts are measured are on-time system delivery and within-budget installation (Taylor-Cummings, 1998), both of which indicate system implementation success (Freedman, 2003). Research has supported including end users throughout the IT system implementation process (David et al., 2002; Freedman, 2003; Martinko et al., 1996; Sabherwal et al., 2006; Sharma & Yetton, 2003), yet end user involvement is not captured through on-time system delivery and within-budget installation metrics. Other hurdles exist for IT system implementers, including incorrect job perceptions or job idealizations that result in misaligned organization changes from misaligned interactions between users and system implementers (Lyytinen & Hirschheim, 1987). Strategic IT use involves aligning continued IT use with the business (Ward & Peppard, 2002). Metrics such as on-time system delivery and within-budget installation marginalize concerns such as individual acceptance issues and training during system
Extremely useful Of considerable use Of use Not very useful Of no use Describe how people who know you would rate your computer skills (circle one). Very satisfactory Satisfactory Borderline Unsatisfactory Very Unsatisfactory Describe your proficiency with computers (circle one). Very satisfactory Satisfactory Borderline Unsatisfactory Very Unsatisfactory Describe your comfort level with computers (circle one). Very good Good Borderline Poor Very Poor Roughly, how many years have you have been using computers? As of January 1, 2011 the number of years you have worked at the YMCA of the Fox cities. (Estimations are o.k.). Total years receiving formal education. (Only count complete years). Select highest degree completed (circle one). Did not graduate Grade School High School Associate degree Bachelor’s degree Master’s or higher degree Select highest degree started (circle one). Grade School High School Associate degree Bachelor’s degree Master’s degree PhD Indicate your job which best describes you (circle one). Employee Team leader/supervisor manager Manager Executive Not employed Section 2: Using your perceptions of e-mail, answer the following questions. Circle one response that best describes your answer. Using e-mail improves my performance in my job. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree Using e-mail in my job increases my productivity.
1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree e-mail enhances my effectiveness in my job. 1 Strongly disagree 2 Disagree 3 Neutral 4 5 Strongly agree I find e-mail to be useful in my job. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree My interaction with e-mail is clear and understandable. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree Interacting with e-mail does not require a lot of my mental effort. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree I find e-mail to be easy to use. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly I find it easy to get e-mail to do what I want it to do. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree E-mail increases my ability to communicate 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree I know what is going on within the association.
1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree I believe that e-mail enables communication within the organization. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly I know what is on at my branch facility 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree I believe that e-mail enables communication at my branch facility. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree I know what is going on within my department. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree I believe that e-mail enables communication within my department. 1 Strongly disagree 2 Disagree 3 Neutral 4 Agree 5 Strongly agree On average, how much time do you spend using e-mail each day? APPENDIX F. Scales used with permission from Venkatesh and Bala. Table F1. Perceived Usefulness Scales Using the system improves my performance in my job. Using the system in my job increases my productivity.