The spectrum of advice – Effective treatment and support for health conditions This aims to describe where services/volunteers fit in the spectrum of Adult Carer advice, what advice they are expected to provide and what training and support they require in order to meet those expectations – this does not replace but complements organisations’ internal arrangements. There will be some movement between tiers and services can self-select the support that is on offer. Theme: Spectrum of Advice – Effective treatment and support for health conditions Tier 1 – The effective treatment and support for health conditions ‘Alerter’ Advice given Required from own organisation and others Tier Expected role to: Training Information Support Tier one: Customer Service Centres Library Faith Groups Community Champions and Volunteers General CVS information and advice agencies Elders Council Contact Care Workers Lunch Clubs Housing Assoc Police Fire Service A basic understanding of the range of PALS and health and community services where to find appropriate and most up to date sources of information on PALS and health services awareness of organisations to signpost someone to receive more information on PALS and health services awareness of how to access information and self-help materials Know the PALS, NUTH, NTW contact details An awareness of how to direct someone to the PALS, NUTH, NTW websites An awareness of how to direct someone to the health services information on NCC website Basic Safeguarding understanding Know what health services support is provided by own organisation A basic understanding where to signpost to make a complaint Ask sensitive questions to know to which agency to signpost the person Signpost/show the person how to access appropriate information and advice tier 2 organisations as appropriate Signpost person to PALS, NUTH, NTW websites Signpost person to Information Now. Direct/show someone how to access health information on the NCC website including Signpost the person to CH&SCD Contact CH&SCD or a health organisation on behalf of the client. Report Safeguarding concerns in line with organisations policy Basic Safeguarding ASC Network Partner Meetings PALS NUTH NTW PALS website NUTH website NTW website Websites-NCC Now. NCVS website Other organisation’s information websites /newsletters NHS Choices Healthwatch Citizens Advice Attendance at team/staff briefing/meetings ASC Network Partner meeting Tier 2 – The effective treatment and support for health conditions ‘Alerter/ Referrer’ Advice given Required from own organisation and others
Tier three: GP and Primary Care professionals Hospital staff and professionals Dentists Pharmacy/chemists Opticians Advocacy Centre North ICA As for tier 2. Detailed knowledge of all PALS and health services as appropriate. Knowledge of relevant legislation around assessments and the ability to interpret and convey to the appropriate level. Knowledge of relevant guidance and of practice around assessments. Know the process to challenge an assessment decision. Know which organisation to refer a person if they want to challenge the decision. for tier 2 all available options to support a person with health, wellbeing and social care support needs. Able to undertake compliant assessments/reviews and prioritise, manage a caseload. to represent and advocate on behalf of a person if appropriate to role. to support people who are disputing and challenging decisions if appropriate to role. As for tier 2 Professional qualification / registration. Internal/external training / e-learning Continued professional development As for tier 2 Internal/external guidance e.g. for tier 2 Supervision/ consultancy