2.2 Developing Networks Has and seeks positive links with colleagues, service users and people working in partner agencies Promotes the sharing of information and resources with team members and managers/supervisors Pro-actively develops links and networks with external partner agencies which can support their work Identifies and discusses potential opportunities where working in collaboration with others, internally and externally, enhances their work Creates opportunities to bring individuals and groups together to achieve goals, including service users Represents CWSX Mind externally and internally, creating relevant networks and relationships, to drive CWSX Mind forward 2.3 Building and maintaining relationships Gains and maintains the trust, support and respect of colleagues and service users by using sound interpersonal skills Able to demonstrate patience and actively listens and empathises with others recognising different perspectives and points of view Manages positions of appropriately Communicates effectively with individuals and groups, and acts as a positive role model Able to use excellent written and verbal communication skills in to present a positive image of “self” and the service, when communicating with service users and other agencies and uses tact and diplomacy Ensures contacts are spread throughout the organisation which represent CWSM as a whole and maintains the trust and support of external networks Provides powerful and compelling arguments which clearly address the issue and are developed logically from the facts Works to achieve consensus, rather than force their own direction 2.4 Encouraging contribution Respects, values and acknowledges the roles, contributions and expertise of others Confident in suggesting their own ideas Actively considers people’s suggestions Actively contributes to creating a respectful working environment which values contributions from all Encourages people to engage in decision-making and to constructively challenge for ways to constructively solve problems & disagreements Employs strategies to manage conflict of interests and differences of opinion
2.5 Working within Recognises the common purpose of the team and respects team decisions, contributions and compromises Actively participates in the team in order to generate ideas and to adopt a team approach Has a clear sense of their role, responsibilities and purpose within the team Aligns team and individual objectives, to enable the team to be efficient, effective and creative Willing to lead the team in an engaging, encompassing and creative manner Expresses ideas lucidly and presents arguments and messages to team members both verbally and in writing in a logical and clear manner Encourages open, honest and constructive behaviour that helps CWSX Mind to achieve Can inspire a team, involving the right people at the right time Speaks persuasively and with conviction and gains the complete attention to those they are addressing Selects the most appropriate means of communication 3. Managing Work Core Skilled Supervisory Management 3.1 Planning Uses appropriate tools (i.e. to do lists, calendars) to plan workload and prioritise effectively Uses communication effectively to assist planning between managers, team members and service users Considers how own expertise can contribute to planning for themselves, the team and the organisation as a whole Supports and promotes plans for services that are part of the strategy for CWSX Mind Appraises options in terms of benefits and risks Presents proposals are logical, practical and persuasive Monitors and controls implementation of plans to ensure that their objectives are achieved to specification, in time and within budget Makes a significant contribution to CWSX Mind’s strategic planning Removes duplication and overlap of work effort and gives clear accountability and resources to appropriate functions/teams
3.4 Managing Performance & Critically Evaluating Takes responsibility/accountability for work performance and takes the opportunity to learn from past experiences Takes action to improve performance Acknowledges and is proud of oneself and colleagues when good work and outcomes are achieved for service users Analyses information from a of sources, both positive and negative, about their own performance (i.e. self- reflection, colleagues, managers and service users) and acts upon and makes positive changes to their work performance Assists and supports team members to respond positively to constructive criticism and to develop their roles and responsibilities Encourages team members to take responsibility for their achievements and to be proud of these responsibility for tackling difficult issues with staff members and their performance Supports supervisors in managing and developing their staff Analyses and actively seeks information from a range of sources about performance across the whole organisation Supports and colleagues to evaluate and audit service user outcomes 4. Continually and Creatively Improving Core Skilled Supervisory Management 4.1 Encouraging improvement, creativity and innovation Thrives to be creative in their work and generate new ideas in order to assist the best outcomes for service users Obtains and acts on service user feedback and experiences to develop new and existing services Is confident to make their own suggestions and ideas for improvement and innovation to managers and colleagues Likewise, must be open to suggestions even if they conflict with their own ideas Uses evidence from a range of sources, both positive and negative, to identify options and solutions Appraises options, and takes action to implement and evaluate improvements Encourages dialogue and debate with a wide range of stakeholders of CWSX Mind Act as a positive role model for innovation and inspires others to be creative in their approach to their ideas and work at CWSX Mind