Outcome 2 People with disability have the same opportunities as people to access the buildings and other facilities of the Corporation. Strategies Timeframe (due by) Ensure the Corporation’s facilities are located to maximise ease of access and to promote inclusion within the community. Ongoing Ensure appropriate signage is in place to meet the needs of people with disability. Ongoing Monitor the emergency evacuation procedures for the building to ensure people with disability are always accounted for. Ongoing Conduct regular accessibility audits and ensure that recommendations are implemented where practicable. Annually Outcome 3 People with disability have the same level and quality of information from the Corporation in a format that will enable them to understand the information as readily as other people. Strategies Timeframe (due by) Improve community awareness that the Corporation’s information is available in alternative formats upon request. Ongoing Ensure all staff are aware that information can potentially be provided in alternative formats. Ongoing Continue to ensure that the review and updates to the Corporation’s website meet the needs of people with disability by complying with the W3C Guidelines and incorporating new techniques when they become available. Ongoing Ensure there is access to interpreter services for people with disability and that staff are aware of the process in engaging an Auslan interpreter if required. Ongoing Outcome 4 People with disability receive the same and quality of service from staff of the Corporation as other people receive. Strategies Timeframe (due by)
Conduct regular disability awareness training for staff across the Corporation and specialist training for key frontline staff such as those in the Business Information Centre and Business Advisers. Ongoing Provide a link to the Disability Services Commission’s website and all relevant resources including access checklists, guidelines for accessible formats and other information available on the Intranet. Ongoing Ensure that the Corporation’s induction for new staff members includes information regarding disability and access issues and best practice. Ongoing Ensure all staff have the knowledge and skills to provide quality services for people with disability, their families and carers. Ongoing Strategies Timeframe (due by) Outcome 5 People with disability have the same opportunity as people to obtain and maintain employment with the Corporation. Strategies Timeframe (due by) Review existing complaint mechanisms to ensure they meet the needs of people with disability. 30 June 2018 Provide information and guidance to staff on the appropriate application in handling complaints from people with disability. 30 June 2018 Ensure the Corporation’s complaints procedures are made available in flexible and accessible formats. Ongoing Outcome 6 People with disability have the same opportunities as other people to participate in any public consultation by the Corporation. Strategies Timeframe (due by) Increase the community’s knowledge of the Corporation’s consultation processes and opportunities and develop proactive initiatives to encourage feedback. Ongoing Ensure consultation and feedback documents are available in alternative formats on request. Ongoing Outcome 7 People with disability have the same opportunities as other people to obtain and maintain employment with the Corporation.