Demonstrates empathy in interactions with patients and families. Plans and provides care management actions that promote intentional caring. Proactively anticipates patient/family response and provides creative approaches to optimize comfort and support. Empowerment Invites patients and families to actively participate in plan of care to foster growth, competence, and self-efficacy.*** Maximizes patient/family participation in decision-making and goal setting the continuum to ensure and advance the plan of care to support successful transition to the next level of care (I.e. care conferences and other practices).*** Identifies and actively engages patient/family strengths and expertise and motivates them to implement the plan towards a successful transition.*** Domain: Collaboration/Communication, and Professional Relationships Working with others in a way that promotes and encourages each person’s contributions. It involves inter- and intra-disciplinary work with colleagues and ability to negotiate and resolve conflict. Valuing Teams/Teamwork Engaged, active team member and leader. Recognizes role of each member of the interprofessional team. Demonstrates empathy and compassion in interactions with team members. Fosters mutual regard, respect, and trust within the team. Is sought out by members of the interprofessional health care team. Creates conditions and relationships that promote creative, innovative, and positive processes and outcomes. Demonstrates team values that motivate people to care about the performance and success of others. Through shared values and a clear professional identity, demonstrates and role models an interprofessional collaborative approach to patient care. Negotiation/Conflict Resolution Approaches conflict situations in a constructive manner. Provides and accepts feedback with a positive approach. Fosters other’s development of conflict resolution skills. Employs conflict resolution skills in maintaining relationships and Recognizes value of conflict in individual and organization learning and growth. Employs negotiation skills in building and maintaining relationships and resolving
Aware of and values the diversity in patients and families, incorporating diversity considerations in patient care. Seeks to learn about and optimize the unique contribution inherent in the diversity and culture of each individual. Assures all communication is and sensitive to cultural differences within the environment. Demonstrates actions that incorporate the rich traditions, beliefs, and values of patients and families in relation to transitions of care. Advocates for culturally competent plan of care. Embraces visible and invisible diversity; seeks out perspectives from those of different backgrounds and cultures. Integrates understanding of populations into patient care. Models and teaches responsiveness to diversity and holistic care. Professional Relationships Aware of and values diversity in all members of the health care team. Recognizes own biases and demonstrates empathy as a member of the health care team. Promotes norms that demonstrate valuing of all health care team members. Depends on and utilizes the diversity of workforce to enrich and build highly effective teams. Domain: Advancing Practice An ongoing process of questioning and evaluating practice, provide informed practice, and creating practice changes or innovation through research utilization and experiential learning. Evidence Based Practice (EBP) Demonstrates an awareness of current literature in care management. Independently seeks out opportunities to share and influence evidence based practices in care management (I.e., Journal Club, Staff Meeting, Newsletter, forums). Evaluates effectiveness of Evidence Based practice changes. CQI/Innovation/Research Collects data to support quality initiatives and concerns. Participates in Continuous Quality Improvement projects relevant to care management and/or clinical specialties. Identifies trends and areas for quality exploration. Leads CQI projects from initiation through conclusion.