Nonverbal Written Communication Speaking Applications and Effective Résumés Nonverbally Writing Documents Using Language Carefully Completing a Job Application Reading Body Language and mixed Messages Constructive Criticism in Writing One-on-One Conversations Writing a Cover Letter Matching Verbal and Nonverbal communication Small Group Communication Things to Include in a Résumé Improving Nonverbal Indicators Large Group Communication Selling Yourself in a Résumé Nonverbal Feedback Making Speeches Terms to Use in a Résumé Showing Confidence Nonverbally Involving the Audience Describing Your Job Strengths Showing Assertiveness Answering Questions Organizing Your Résumé Visual and Aids Writing an Electronic Résumé Errors in Presentation Dressing Up Your Résumé Lesson Plan (The Standard and all Elements are listed.) Completed Student Work noted (All standards and elements addressed as listed) Completed Student Evaluation noted (All standards and elements addressed as listed) Demonstrate creativity by asking challenging questions and applying innovative procedures and methods. Teamwork and Problem Solving Meeting Etiquette Thinking Creatively Preparation and Participation in Meetings Taking Risks Preparation and Participation in Meetings Building Team Communication Conducting Two-Person or Large Group Meetings Inviting and Introducing Speakers Facilitating Discussions and Closing Preparing Visual Aids Virtual Meetings Lesson Plan (The Standard and all Elements are listed.) Completed Student Work noted (All standards and elements addressed as listed) Completed Student Evaluation forms noted (All standards and elements addressed as listed) Exhibit critical thinking and problem solving skills to locate, analyze and apply information in career planning and employment situations. Problem Solving Customer Service The Application Process Interviewing Skills Finding the Right Job
Transferable Job Skills Gaining Trust and Interacting with Customers Providing Information, Accuracy and Double Checking Preparing for an Interview Locating Jobs and Networking Becoming a Problem Solver Learning and Giving Customers What They Want Online Application Process Questions to Ask in an Interview Job Shopping Online Identifying a Problem Keeping Customers Coming Back Following Up After Submitting an Application Things to Include in a Career Portfolio Job Search Websites Becoming a Critical Thinker Seeing the Customer’s Point Effective Résumés: Traits Employers are Seeking Participation in Job Fairs Managing Selling Yourself and the Company Matching Your Talents to a Job Considerations Before Taking a Job Searching the Classified Ads Handling Customer Complaints When a Résumé Should be Used Employment Agencies Strategies for Customer Service Landing an Internship Staying Motivated to Search Lesson Plan (The Standard and all Elements are listed.) Completed Student Work (All standards and elements addressed as listed) Completed Student Evaluation forms noted (All standards and elements addressed as listed) Model work readiness traits required for success in the workplace including integrity, honesty, accountability, punctuality, time management, and respect for diversity. Workplace Ethics Personal Characteristics Employer Expectations Business Etiquette Communicating at Work Demonstrating Good Work Ethic Demonstrating a Good Attitude Behaviors Employers Expect Language and Behavior Handling Anger Behaving Appropriately Gaining and Showing Respect Objectionable Behaviors Keeping Information Confidential Dealing with Difficult Coworkers Maintaining Honesty Demonstrating Responsibility Establishing Credibility Avoiding Gossip Dealing with a Difficult Boss Playing Fair Showing Dependability Demonstrating Your Skills Appropriate Work Email Dealing with Difficult Customers Using Ethical Language Being Courteous Building Work Relationships Cell Etiquette Dealing with Conflict Showing Responsibility Gaining Coworkers’ Trust Appropriate Work Texting Reducing Harassment Persevering Understanding Copyright Respecting Diversity Handling Criticism Social Networking