1.7 Account Management Services Business Recovery Plan The Offeror must submit a standard business recovery plan that identifies areas of severe risk and recommends solutions for the management of the instant ticket lifecycle from ticket design and printing to timely distribution to the retailer for sale. This plan should address how the Offeror will manage the lottery’s risk and exposure to loss of revenue in the event of a disaster. Critical Bill Phillips Out of the box Configurable setting require customization Not Supported Supported in next release Instant Ticket Marketing Services ID Category Requirement Significance Business Owner Status Comments 2.1 Instant Ticket Marketing Services Product Plan The proposal MUST include a sample of the Offeror’s recommended annual instant product plan developed for the PA Lottery. The sample recommended product plan will be for the first twelve (12) months of the contract. The plan should present the recommended strategy for instant game products in Pennsylvania including but not limited to: Critical Kara Sparks Out of the box Configurable setting Would require customization Not Supported Supported in next release
2.6 Instant Ticket Marketing Services Inventory Management Integration At a minimum, the proposed telemarketing system MUST have the flexibility or ability for Interfacing with lottery central systems and integrate seamlessly with the inventory management function. Critical Jen Towsen Out of the box Configurable setting Would require customization Not Supported Supported in next release 2.7 Instant Ticket Marketing Services District Sales Representative (DSR) Transactions Proposals must describe how the system will include the following: support retailer inventory management transactions and messages for DSRs. Capabilities must exist for transferring shipments, packs, or tickets to the DSR’s inventory for tracking purposes. The DSR may issue packs to retailers, return packs or transfer packs to/from another DSR. Critical Victoria Holman Out of the box Configurable setting Would require customization Not Supported Supported in next release
Retailer experience with similar games' sales, Seasons'/ holidays' influence, and PA Lottery and retailer promotions and advertising flights planned. Identify properties that we can use to associate with sales volume based on game descriptions including the following; Price point, pool, Probability of winning, Ticket size and appearance, Game play format, Instant Game Ticket Design, Instant Game Prize Tier Allocation, and Historic sales of similar games. Please provide a list of all reporting capabilities 4.2 Storage and Distribution of Instant Tickets Distribution Facility & Warehousing The proposal MUST demonstrate capabilities to: be responsible for the storage of tickets from the time they are delivered to the PA Lottery distribution facility until they are distributed to retailers or the PA Critical Daniel Out of the box Configurable setting Would require customization Not Supported
The Offeror will be responsible for the picking and packing 100% of ticket orders and other materials as required by the PA Lottery, including tickets manufactured by other Offerors. The PA Lottery anticipates purchasing no more than 10% of the total number of instant games and similar PA Lottery gaming products from other Offerors on an annual basis. Orders may be originated from the Telemarketing System, and any future system that may be developed to ensure retailers receive sufficient tickets and materials to achieve maximum sales. The procedures to be used cannot compromise security, integrity, efficiency or accuracy. Would require customization Not Supported Supported in next release 4.5 Storage and Distribution of Instant Tickets Picking Process The Proposal must contain a detailed plan for the picking, processing and packaging of instant packs for delivery to retailers. It should address all aspects of the operation including: Staffing and organization, Physical layout of packaging area including space requirements, Packaging staff training, Production standards, Anticipated hours of operation necessary to achieve next-day delivery Critical Christy Hile Out of the box Configurable setting Would require customization Not Supported Supported in next release
5.5 Instant Ticket Security Ticket Reconstruction The Offeror must describe in the proposal its industry best practice process for implementing Ticket Reconstructions between the Lottery and printing location. Critical Bill Phillips / Christy Hile Out of the box Configurable setting Would require customization Not Supported Supported in next release 5.6 Instant Ticket Security Security Testing The Offeror must describe the Instant Ticket Security Testing processes it will utilize. Descriptions of the processes should include Dry and Wet testing methods and descriptions of the techniques than will be utilized. Critical Bill Phillips / Christy Hile Out of the box Configurable setting require customization Not Supported Supported in next release 5.7 Instant Ticket Security Printing and Pre – Delivery Warehouse Security The Offeror must describe the security control environment for their printing plant locations, and controls used for pre-delivery warehousing. Critical Bill Phillips / Christy Hile Out of the box Configurable setting Would require customization
a full description of ticket destruction procedures, including security measures to be employed during transport to disposal site Supported in next release Retailer and Employee Training ID Category Requirement Significance Business Owner Status Comments 7.1 Retailer & Employee Training Retailer & Employee Training The proposal should include retailer and PA Lottery employee training on the various aspects of handling the instant game process, as appropriate, including industry best practices. Training may be provided in conjunction with the on-line gaming system contractor. The proposal shall demonstrate how Offeror will be responsible for assisting in the developing and updating of Critical Victoria Holman Out of the box Configurable setting Would require customization Not Supported Supported in next release