Key performance measures Below are the three standard key performance measures that peaks funded under the Sector Development program will be required to report on annually. Service result/outcomes Action Performance measure Data ADVICE Key government stakeholders demonstrate awareness of key issues impacting the sector or consumers that can inform development and implementation of sound social policy Peaks seek input from consumers, the sector and independent stakeholders to advise relevant government stakeholders of key issues to inform sound social policy. % of members and/or stakeholders reporting: peak organisations have sought their views around key issues to inform policy Annual member/stakeholder survey % of government stakeholders reporting: peak organisations have engaged with them effectively to provide advice regarding key issues that inform development and implementation of sound social policy Annual Sector Development program Survey (Program Manager) KNOWLEDGE Sector organisations and consumers/ demonstrate increased knowledge of relevant reforms and policy Peaks support sector organisations and consumers to increase knowledge and understanding of reforms and policy. % of members and/or stakeholders reporting that they are: well informed by peak about developments in the sector and related policies. Annual member/stakeholder survey CAPACITY Sector organisations demonstrate increased capacity to deliver services for clients in a sustainable and effective manner Consumers/citizens are empowered to engage with government, service providers and participate in their community. Peaks offer a range of initiatives to support service providers to develop and improve capacity to deliver services sustainably. Peaks support consumers/citizens to be empowered to engage with government, service providers and participate in their community. % of members and/or stakeholders reporting that they are: supported by peak to develop capacity: in sustainable and effective service delivery to achieve client outcomes (member organisations/industry bodies) or to engage with government, service providers and participate in their community (consumer representatives) Annual member/stakeholder survey
#% of members/stakeholders who report they are using evidence based informed practice in their work #% of members/stakeholders that report peak has assisted them to develop a culture of continuous improvement Support for consumers: Systematic advocacy Develop awareness for consumers (applies to consumer representative bodies) Peak organisations provide leadership and guidance to support clients/consumers/citizens to: positively engage with government, service providers and participate in their the community; and understand and engage in government policy and service delivery *Whilst it is acknowledged that some peaks provide small amounts of individual advocacy, this must be secondary to the dominant activity of systematic advocacy. # of systematic advocacy platforms peak is represented # activities undertaken or resources developed by peak to facilitate # activities to increase consumer skills and facilitate participation % of policy advice/advocacy activities that include consumer voice #% of consumers report peak has kept them well informed of new directions in government policy and service delivery and relevant issues #% of consumers that report they were well supported by peak to participate in policy and service delivery planning forums or workshops Sector learning and development Peak organisations deliver projects and partnership building initiatives which facilitate skill/workforce development of the sector. # of projects and initiatives % of projects and initiatives delivered in partnership #% members participating in learning and development projects or initiatives #% of participants who state they have increased skills and knowledge due to involvement in learning and development projects or initiatives #% of participants who have implemented new work practices as a result of participation in learning and development initiatives