Qualification Structure Mandatory Units The learner must complete all units within this group to achieve 7 credits. How to work safely within the waste/recycling industry – H36L04 Understand Environmental Protection in the waste and recycling industry – H36M04 How to identify and resolve disagreements - H36N04 Understand the principles of the waste/recycling industry – H36P04 Understand the principles of identifying and classifying waste – H36R04 Understand the ‘Duty of Care’ within the waste/recycling industry – H36S04 ERR (Employment Rights and Responsibilities) in the Energy & Utility Sector – H36T04 General Pathway The learner must achieve 4 units from this group, to attain a minimum of 4 credits. Understand Policy and Legislation in the waste management industry – H36V04 Understand the reasons and targets for recycling – H37404 Understand the requirements for the transportation of – H36W04 Understand Management Systems – H36X04 Know about Waste Treatment Technologies – H36Y04 Technical Aspects of Managing Waste and Resources – H37004 Understand planning requirements in the waste/recycling industry – H37104 How to identify and record Hazardous – H37204 Understand Environmental Permitting in England and Wales – H37304 Understand operational systems and procedures in the waste/recycling industry – H37504 Know the Materials arising within the waste and recycling industry – H37604 Know how to maintain confidentiality of information within the waste/recycling industry – H37704 Perform street cleansing manually – H37804 Perform street cleansing mechanically – H37904 Reuse Pathway
Standards and Assessment Guidance How to work safely in the waste/recycling industry SCQF Level: 5 Observation Question and Answer Simulation/ Realistic working environment Credit Value: 4 Learning Outcome Assessment Criteria 1. Know how to identify and deal with work-related hazards and risks in the waste/recycling industry 1.1 Explain the term ‘hazard’. x 1.2 Explain the term ‘risk’. x 1.3 Provide an example of each of the following risks when working in waste and recyclables: a) the wastes and materials handled b) machinery and equipment used c) vehicles and plant d) site condition e) unsafe behaviour x x 1.4 Describe the effect these could have on: a) self b) others x 1.5 Explain who is responsible for health and safety within the workplace. x 1.6 Identify the health and safety manager/co-ordinator within the workplace. x x 1.7 Explain how to report hazards when working with waste and recyclables: a) within organisational procedures b) within legal requirements x 1.8 Explain why it is important to report hazards when working with waste and recyclables. x 2. Know how to work with risk assessments when working in and recycling 2.1 Explain the differences between an ‘informal’ and a ‘formal’ risk assessment. x
1.4 Explain the EU Term ‘Municipal’. x 2. Understand the European Waste Codes 2.1 Explain the purpose of the European Codes. x x 2.2 Compare the European Waste Codes and how they are derived for wastes. x 3. Understand the difference between hazardous and non-hazardous waste 3.1 Explain the different types of waste and other materials within the waste/recycling industry. x x 3.2 Explain the type of and other materials worked with. x x 3.3 Explain the types of waste and other materials handled by the organisation. x x 3.4 Give 3 examples of: a) non-hazardous waste b) Hazardous waste x x 4. Understand circumstances when wastes would be ‘unacceptable’ 4.1 Give 3 examples of when wastes would be ‘unacceptable’. x x 4.2 Explain how to identify and deal with unacceptable wastes. x x Understand the ‘Duty of Care’ within the waste/recycling industry SCQF Level: 5 Observation Question and Answer Simulation/ Realistic working environment SCQF Credit 1 Learning Outcome Assessment Criteria 1. Understand the Duty Of Care regulations 1.1 Describe the Act relating to the Duty of Care regulations and who it applies to. x 1.2 Describe the and responsibilities of each person in the waste management chain. x 2.1 Describe the requirements of the Duty of Care. x
2. Understand how the Duty of Care regulations relate to the organisation 2.2 Explain what the Duty of Care regulations mean for the organisation in terms of: a) waste transfer notes b) Hazardous waste consignment notes x x 2.3 Explain the potential penalties for breach of Duty of Care regulations. x x ERR (Employment Rights and Responsibilities) in the Energy & Utility Sector SCQF 5 Observation Question and Answer Simulation/ Realistic working environment SCQF Credit 2 Learning Outcome Assessment Criteria 1. Know employer and employee rights, responsibilities and own organisational procedures 1.1 State employer and employee rights and responsibilities under employment law, including Disability Discrimination Act, Health & Safety and other relevant legislation. x 1.2 State importance of having employment rights and responsibilities. x 1.3 Describe organisational procedures for health & safety, including documentation. x x 1.4 Describe organisational procedures for equality & diversity, including documentation. x x 1.5 Identify sources of information and advice on employment rights and responsibilities, including Access to Work and Additional Learning Support. x x 2. Know factors that affect own organisation and occupation 2.1 Describe the role played by own occupation within organisation and industry. x
2.2 Describe career pathways available to them. x 2.3 State types of representative body related to the industry, their main roles and responsibilities and their relevance to the industry. x 2.4 Identify sources of information and advice on own industry, occupation, training and career. x x 2.5 Describe principles, policies and codes of practice used by own organisation and industry. x x 2.6 Describe issues of public concern that affect own organisation and industry. x x Understand Policy and Legislation in the waste management industry. SCQF Level: 6 Observation Question and Answer Simulation/ Realistic working environment SCQF Credit Value: 2 Learning Outcome Assessment Criteria 1. Understand the key stakeholders within the sector; their roles and interrelationships 1.1 Determine stakeholders relevant to the waste and resources management sector. x 1.2 Explain the and responsibilities of stakeholders in the waste and resources management industry and how their interaction will affect subsequent treatment options. x 2. Understand which European/UK legislation/codes of practice and guidance notes are relevant to waste and resource management facilities 2.1 Determine European/UK legislation, codes of practice and guidance notes relevant to the UK waste and resources management. x x 2.2 Interpret the requirements of the legislation, code of practice and guidance in relation to operating a permitted wastes and resource management facility. x x 2.3 Explain how ‘waste’ is defined and the use of protocols which determine when waste has ceased to be waste. x
3. Understand what drivers are affecting changes in wastes and resources management practices 3.1 Determine non-legislative drivers which are affecting change in waste and resources management practices. x 3.2 Explain how these drivers will affect the ways waste and resources are managed in the future. x 4. Understand why waste needs to be treated or disposed of in ways other than through landfill 4.1Explain the legislative targets for reduction of waste to landfill. x 4.2 Evaluate the environment impacts of diverting waste from landfill in relation to different hierarchy options. x Understand the reasons and targets for recycling SCQF Level: 5 Observation Question and Answer Simulation/ Realistic working environment SCQF Credit Value: 2 Learning Outcome Assessment Criteria 1. Understand the reasons for recycling 1.1 Explain the need to recycle within: a) the local authority b) the organisation x 1.2 Explain where collected waste/recyclables goes to. x x 2. Understand the targets for recycling 2.1 Describe the targets for recycling for: a) the authority b) the organisation x x 2.2 Explain what percentage of waste is recycled a) within the organisation b) within the local authority x x 3. Understand the Government targets for recycling 3.1 Describe the Government targets for recycling for a) Business b) Domestic x 3.2 Explain the aims of the Government in terms of recycling. x
Understand the requirements for the transportation of waste SCQF Level: 5 Observation Question and Answer Simulation/ Realistic working environment SCQF Credit Value: 4 Learning Outcome Assessment Criteria 1. How to check the vehicle for safety 1.1 Explain how to check the vehicle for safety to include: a) load b) wear and tear on vehicle parts c) operation of vehicle controls and equipment d) vehicle handling x x 1.2 Explain what constitutes a variance. x 1.3 Explain how to identify variances. x x 1.4 Explain what procedure must be followed when a variance is identified. x x 2. Understand the effect loads have on a vehicle 2.1 Explain the characteristics of a minimum of 3 different loads. x 2.2 Explain how 3 loads could affect vehicle stability. x 2.3 Explain the consequences of overloading a vehicle in of: a) legal b) safety c) handling x 2.4 Explain safe loading procedures. x x 3. Understand the importance of containing the load 3.1 Explain the importance of containing the load properly in terms of: a) Duty of Care b) Consequences of the loss of load x
1.2 Explain the activities that are covered in a Management System. x x 1.3 Explain how management systems can be integrated with existing organisational systems. x 1.4 Explain the benefits of an integrated Management System. x 1.5 Explain the role of audit within Management systems. x Know Waste Treatment Technologies SCQF Level: 6 Observation Question and Answer Simulation/ Realistic working environment SCQF Credit Value: 4 Learning Outcome Assessment Criteria 1. Understand the historical, social and context for sustainable waste management 1.1 Outline the history of waste management in the UK. x 1.2 Outline why particular disposal techniques have historically been used. x 2. Understand physical waste management technologies 2.1 Identify which physical waste management technologies are used by: a) the organisation b) the local authority x x 2.2 Describe the benefits and limitations of these technologies. x 3. Understand biological treatment technologies 3.1 Identify which biological waste treatment technologies are used by: a) the organisation b) the local authority x x 3.2 Describe the benefits and limitations of these technologies. x
1.2 Identify 2 examples of Hazardous wastes. x x 1.3 Identify 3 examples of Hazardous properties. x 1.4 Explain what a ‘directive’ waste is. x 1.5 Identify 2 examples of wastes that are not ‘directive’ wastes. x 1.6 Identify the Environmental Catalogue codes for 3 Hazardous wastes. x x 2. Know the registration requirements as a Hazardous Producer 2.1 Explain the criteria for registering as a Hazardous Waste Producer. x 2.2 Explain the exemptions from registering as a Hazardous Waste Producer. x 3. Know the requirements for Hazardous consignment notes 3.1 Summarise an example of movement of hazardous when a Hazardous Waste Consignment note: a) is required b) is not required x x 3.2 Summarise an example of when each of the following would be used: a) Standard Hazardous waste consignment note b) Multiple Collection consignment note c) Schedule of Carriers x x 3.3 Explain how to obtain Hazardous consignment notes. x x 3.4 Explain the terms: a) Premises code b) Consignment note code c) SIC code d) Waste Management Operation (R and D codes) x x 3.5 Explain when it is necessary to complete Packing Group and UN identification number information. x x
4. Know the requirements for maintaining a register and keeping records 4.1 Explain the record keeping requirements for maintaining a register. x x 4.2 Explain how the requirements for different people in the chain vary. To include: a) producer b) consignor c) holder d) carrier e) consignee x 4.3 Explain the requirements for Consignee Quarterly returns. x 4.4 Explain the requirements for Producer returns. x Understand Environmental Permitting in England and Wales SCQF Level: 6 Observation Question and Answer Simulation/ Realistic working environment SCQF Credit Value: 2 Learning Outcome Assessment Criteria 1. Understand the Environmental Permitting Regulations 1.1 Explain the purpose of the Environmental Permitting Regulations. x 1.2 Explain the requirements of the Environmental Permitting Regulations. x 1.3 Explain the a) Standard Permit b) Bespoke Permit x 1.4 Identify examples of 2 of the available Standard Permits. x x 1.5 Identify 2 waste exemptions categories within the regulations. x x 1.6 Explain what is meant by a ‘Fit and Proper Person’. x
2. Understand who should apply for an Environmental Permit 2.1 Explain who should apply for an Environmental Permit. x 3. Understand the application process for an Environmental Permit 3.1 Explain who you would apply to for an Environmental Permit. x 3.2 Explain the application process. x 3.3 Explain where to locate sources of information and guidance. x x 4. Understand how to amend Environmental Permits 4.1 Explain the procedure for the following: a)making a variation to an existing permit b) transferring a permit c) surrendering a permit x x x 5. Understand how Environmental Permits are enforced 5.1 Explain the attributes considered in the Operational Risk Appraisal (OPRA) scheme. x x (continues from Learning outcome 5…/) 5.2 Identify two examples of circumstances which would affect the OPRA banded profile: a) Positively b) Negatively x 5.3 Explain the Compliance Classification Scheme (CCS) for breaches of permit conditions in terms of: a) the 4 CCS categories b) how a score could affect the organisation x x 5.4 Explain who has the power to enforce environmental permits. x 5.5 Explain the aims of enforcement. x 5.6 Identify 2 potential offences under the Environmental Permitting Regulations. x x 5.7 Explain the potential enforcement action which may be taken under the Environmental Permitting Regulations. x
Understand operational systems and procedures in the waste/recycling industry SCQF Level: 5 Observation Question and Answer Simulation/ Realistic working environment SCQF Credit Value: 2 Learning Outcome Assessment Criteria 1. Understand work schedules and working procedures in the waste/recycling industry 1.1 Explain what is contained in a work schedule. x x 1.2 Explain the importance of following a work schedule. x 1.3 Explain how working procedures can affect the work schedule. x 2. Know the principles of waste/recycling handling and transfer 2.1 Describe common handling methods used on waste/recycling to include: a) terminology used b)collection; transfer; treatment; disposal methods c) machinery used d) equipment used x x 3. Know and understand the organisational policies about protecting the environment and self 3.1 Describe the organisational policies that are about protecting the environment. x x 3.2 Describe the organisational policies that are about protecting: a) self b) others x x 3.3 Explain what happen if these organisational policies were not correctly followed. x 4. Know and understand the organisational policies about proper behaviour in the workplace in the waste and recycling industry 4.1 Describe the organisational policies that are about behaving professionally in the job role to include policies relating to: a) smoking b) eating c) drinking d) drugs x x 4.2 Explain the importance of correctly following organisational policies. x
4.3 Explain what could happen if these organisational policies were not followed correctly. x Know the Materials arising within the and recycling industry SCQF Level: 5 Observation Question and Answer Simulation/ Realistic working environment SCQF Credit Value: 2 Learning Outcome Assessment Criteria 1. Know the Materials arising within the waste/recycling industry 1.1 Describe a minimum of 3 different types of waste and other materials within the waste/recycling industry. x x 1.2 Explain the type of waste and other materials worked with. x x 1.3 Explain the types of waste and other materials handled by the organization. x x 1.4 Explain how to identify unacceptable wastes. x x 1.5 Explain the regulations that cover: a) recyclables b) waste c) Hazardous waste x 1.6 Explain how wastes can be treated in relation to the waste hierarchy. x 1.7 Explain how 2 types of recyclables are used subsequently. x Know how to maintain confidentiality of information within the waste/recycling industry SCQF Level: 5 and Answer working SCQF Credit 2
2.6 state the organisational requirements for reporting faults with vehicles, equipment and machinery x x 2.7 state the importance of operating vehicles, equipment and machinery safely x 2.8 state the importance of securing mechanical equipment x 3. understand how to deal with collected 3.1 state types of spillage that can occur x x 3.2 describe how to check that spillages have been treated correctly x x 3.3 describe the organisational requirements for reporting problems x x 3.4 state the location of the designated collection points for waste x x 3.5 describe how to discharge and dispose of collected waste safely x x 3.6 explain the legal and organisational requirements that must be followed when disposing of waste x x 3.7 state the organisational requirements for reporting when work has been completed x x 3.8 state the importance of adhering to organisational requirements for reporting when work has been completed x 4. know how to clean and store vehicles, equipment and machinery 4.1 state the designated location for cleaning vehicles, equipment and machinery x x 4.2 describe the methods for cleaning vehicles, equipment and machinery x x 4.3 the location of the storage areas for vehicles, equipment and machinery x x
4.4 state the importance of leaving storage areas secure x 5. be able to remove litter and detritus 5.1 confirm with the appropriate person the area to be cleaned x x 5.2 select the: • vehicle • equipment and machinery • cleaning methods suitable for the litter, detritus and surfaces to be cleaned x 5.3 confirm that the appropriate legal and organisational authorisation is in place to operate the vehicles and machinery x x 5.4 select and wear personal protective equipment appropriate for the: • vehicle • equipment and machinery • working conditions x 5.5 ensure that vehicles and machinery have sufficient resources x 5.6 report faults with vehicles, equipment and machinery x x 5.7 use appropriate methods for removing litter detritus and debris according to: • type of litter, detritus and debris • equipment and machinery • vehicles • working conditions x 5.8 operate vehicles, equipment and machinery safely following organisational requirements x 5.9 secure vehicles and machinery when not in use x 5.10 carry out work to allow maximum clearance of litter, detritus and debris considering working conditions x 6. be able to deal with collected waste 6.1 ensure spillages are treated correctly before removing them x x 6.2 report any problems following organisational requirements x x
2. Understand how retail businesses find out about customers’ needs and preferences 2.1 Describe methods of approaching customers on the sales floor and the questioning and listening techniques for finding out what customers are looking for x x 2.2 Describe how customer feedback is collected and used to improve customer service x 3. Understand the importance to a retail business of customer service standards, policies and procedures 3.1 Explain the difference between customer service standards, customer service policies and customer service procedures x 3.2 Describe the benefits to the customer of customer service standards, policies and procedures x 3.3 Describe the benefits to retail businesses of customer service standards, policies and procedures x 4. Understand how customer complaints and problems are resolved in a retail business 4.1 Describe the main types of customer complaints and problems x 4.2 Describe techniques for listening to customers expressing concerns a product or service, and for reassuring customers that their concerns have been heard and understood x 4.3 Describe the key stages in resolving complaints to the customers’ satisfaction x Understanding the retail selling process SCQF Level: 5 Observation Question and Answer Simulation/ Realistic working environment SCQF Credit Value: 2 Learning Outcome Assessment Criteria 1. Understand the five steps of the selling model 1.1 Outline the five steps of the selling model x x 1.2 Explain why an effective rapport needs to be created with customers x
1.3 Explain the importance of effective questioning to the sales process x 1.4 Explain how linking benefits to product features helps to promote sales x 1.5 Explain why products must be matched to customers’ needs x 1.6 Explain the importance of closing the sale x 2. Understand how questions are used to identify customers’ needs 2.1 Define ‘open’ and ‘closed’ questions and state the purpose of each in the selling process x 2.2 Define what is meant by ‘probing’ questions and state the purpose of these in the selling process x 2.3 Identify questions which can be used to establish sales opportunities x x 3. Understand the benefits and uses of product knowledge 3.1 Explain how comprehensive and up-to-date product knowledge can be used to promote sales x x 3.2 Describe how the features and benefits of products can be identified and matched to customers’ needs x x 3.3 Describe a range of methods for keeping product knowledge x 4. Understand how sales are closed 4.1 State what is meant by a ‘buying signal’ and describe the main buying signals the salesperson needs to look for x x 4.2 Describe the main ways of closing sales x Understanding how individuals and contribute to the effectiveness of a retail business 5 and Answer working Credit Value: 3
4.2 Describe the relationships between different job within functional teams and identify the lines of accountability in retail business x 5. Understand how to improve personal performance 5.1 Explain the benefit to individual employees and the retail business as a of a personal development plan x 5.2 Describe the of methods available to identify own learning needs x 5.3 Explain the main learning styles and state which learning methods and activities suit each style x 5.4 Understand how personal performance contributes to business success x 6. Understand how personal performance contributes to business success 6.1 Explain how a team’s impact on the roles and responsibilities of individual team members x 6.2 Explain how a team’s goals impact on the roles and responsibilities of individual team members x 6.3 Describe the benefits to the retail business of identifying more effective ways of working x Understand the requirements for the transportation of SCQF Level: 5 Observation Question and Answer Simulation/ Realistic working environment SCQF Credit Value: 4 Learning Outcome Assessment Criteria
1. How to check the vehicle for safety 1.1 Explain how to check the vehicle for safety to include: a) load b) wear and tear on vehicle parts c) operation of vehicle controls and equipment d) vehicle handling x 1.2 Explain what constitutes a variance. x 1.3 Explain how to identify variances. x 1.4 Explain what procedure must be followed when a variance is identified. x 2. Understand the effect have on a vehicle 2.1 Explain the characteristics of a minimum of 3 different loads. x 2.2 Explain how these 3 loads could affect vehicle stability. x 2.3 Explain the consequences of overloading a vehicle in terms of: a) legal b) safety c) handling x 2.4 Explain safe loading procedures. x 3. Understand the importance of containing the load 3.1 Explain the importance of containing the load properly in terms of: a) Duty of Care b) Consequences of the loss of load x 4. Understand how to deal with problems on the road 4.1 Explain the procedure to follow if the vehicle is involved in: a) A breakdown b) A near miss c) An accident d) A road closure/change of route x
5. Understand safe driving 5.1 Explain the importance of compliance with: a) Speed limits b) Driver hours c) Use of seat belt requirements x 5.2 Explain how driving could be affected by: a) Alcohol use b) Drug use c) Mobile use d) Driving when tired x 5.3 Explain the purpose of a tachograph. x 5.4 Explain the procedure when reversing the vehicle. x 6. Understand how to drive efficiently 6.1 Explain how to optimise fuel efficiency: a) With a full load b) With no load x Understand Management Systems SCQF Level: 6 Observation Question and Answer Simulation/ Realistic working environment SCQF Credit Value: 3 Learning Outcome Assessment Criteria 1. Understand Management Systems 1.1 Explain what a Management System is in of: a) Environmental b) Health and Safety c) Quality d) Asset x 1.2 Explain the activities that are covered in a Management System. x
4. Know and understand the organisational policies proper behaviour in the workplace in the waste and recycling industry 4.1 Describe the organisational policies that are about behaving professionally in the job role to include policies relating to: a) smoking b) eating c) drinking d) drugs x 4.2 Explain the importance of correctly following organisational policies. x 4.3 Explain what happen if these organisational policies were not followed correctly. x Know the Materials arising within the waste and recycling industry SCQF Level: 5 Observation Question and Answer Simulation/ Realistic working environment SCQF Credit Value: 2 Learning Outcome Assessment Criteria 1. Know the Materials arising within the waste/recycling industry 1.1 Describe a minimum of 3 different types of waste and other materials within the waste/recycling industry. x 1.2 Explain the type of waste and other materials worked with. x 1.3 Explain the types of waste and other materials handled by the organization. x 1.4 Explain how to identify unacceptable wastes. x 1.5 Explain the regulations that cover: a) recyclables b) waste c) Hazardous waste x
3. Understand how stock should be stored to prevent damage or loss 3.1 Describe the methods of storing stock x 3.2 Describe stock handling techniques which prevent damage and loss x 3.3 Explain why the quality of should be checked regularly and state the possible reasons why stock may deteriorate in storage x 3.4 Explain why stock should be stored in order of receipt and describe how this is done x Understanding retail consumer law SCQF Level: 6 Observation Question and Answer Simulation/ Realistic working environment SCQF Credit Value: 2 Learning Outcome Assessment Criteria 1. Understand how consumer legislation protects the rights of customers 1.1 State the purpose of consumer legislation in relation to retail x 1.2 Describe the key principles and concepts of consumer legislation such as fitness for purpose, misinterpretation, and merchantable quality x 2. Know the main provisions for the protection of consumers from unfair trading practices 2.1 Describe the provisions in place to protect consumers from unfair trading practices x 2.2 Describe retail employees’ responsibilities in ensuring fair trading practices x 3. Know the main provisions of consumer credit legislation in relation to retail 3.1 Describe the key legal responsibilities of a retail business and its employees when offering credit facilities to customers x 4. Know the main provisions of data protection legislation in relation to retail 4.1 Describe the key responsibilities and obligations of a retail business and its employees under current data protection legislation x