LO 2-1.Describe the various personality traits that affect how managers think, feel, and behave. LO2-2.Explain what values and attitudes are and describe their impact on managerial action. LO 2-3.Appreciate how moods and emotions influence all members of an organization. LO 2-4.Describe the nature of emotional intelligence and its role in management. LO 2-5.Define organizational culture and explain how mangers both create and are influenced by organizational culture agreeableness:The tendency to get well with other people attitude:A collection of feelings and beliefs attraction-selection-attrition (ASA) framework:A model that explains how personality may influence organizational culture conscientiousness:The tendency to be careful, scrupulous, and persevering emotional intelligence:The ability to understand and manage one’s own moods and emotions and the moods and emotions of other people emotions: Intense, relatively short-lived feelings external locus of control:The tendency to locate responsibility for one’s fate in outside forces and to believe that one’s own behavior has little impact on outcomes extraversion:The tendency to experience positive emotions and and to feel good about oneself and the rest of the world instrumental value:A mode of conduct that an individual seeks to follow internal locus of control: The tendency to locate responsibility for one’s fate within oneself
Josh Freedman suggests the six-second pause, training ourselves to wait until our emotions subside before responding. He also recommends identifying the emotion by name, such as anger. If that doesn’t work, Dr. Michelle Callahan recommends simply getting away from the situation until we have had time to gain control of our emotions. Whistle blowing:Code Red or Red Ink? Assessing Your Emotional Intelligence Corporate Culture Preference Scale A Profile of Our Personality Based on the Five Factor Scale There are no Test Your Knowledge exercises for this chapter These Instructor’s PowerPoint slides can be used to supplement the lecture material. Instructor’s powerpoint slide 1 Chapter Title Instructor’s PowerPoint Slide 2 Learning Objectives INSTRUCTOR’S pOWERPOINT SLIDE 3 Personality Traits INSTRUCTOR’S POWERPOINT 4 Manager’s and Traits INSTRUCTOR’S POWERPOINT SLIDE 5 Figure 2.1 - Big Five Personality Traits INSTRUCTOR’S POWERPOINT SLIDE 6 Extraversion
INSTRUCTOR’S POWERPOINT SLIDE 7 Negative Affectivity INSTRUCTOR’S POWERPOINT SLIDE 8 Agreeableness INSTRUCTOR’S POWERPOINT SLIDE 9 Conscientiousness INSTRUCTOR’S POWERPOINT SLIDE 10 Openness to Experience INSTRUCTOR’S POWERPOINT SLIDE 11 Question? INSTRUCTOR’S POWERPOINT SLIDE 12 Figure 2.2 - Measures of Extraversion, Agreeableness, etc… INSTRUCTOR’S POWERPOINT SLIDE 13 Figure 2.3 - A Measure of Negative Affectivity INSTRUCTOR’S POWERPOINT SLIDE 14 Internal Locus of Control INSTRUCTOR’S POWERPOINT SLIDE 15 External Locus of Control INSTRUCTOR’S POWERPOINT SLIDE 16 Self-Esteem INSTRUCTOR’S POWERPOINT SLIDE 17 Need for Achievement INSTRUCTOR’S POWERPOINT SLIDE 18 Need for Affiliation INSTRUCTOR’S POWERPOINT SLIDE 19 Need for Power INSTRUCTOR’S POWERPOINT SLIDE 20 Values, Attributes, and Moods and Emotions INSTRUCTOR’S POWERPOINT SLIDE 21 Values INSTRUCTOR’S POWERPOINT SLIDE 22 Terminal and Instrumental Values INSTRUCTOR’S POWERPOINT SLIDE 23 Values INSTRUCTOR’S POWERPOINT SLIDE 24 Attitudes
Instructor’s POWERPOINT 25 Attitudes INSTRUCTOR’S POWERPOINT 26 Attitudes INSTRUCTOR’S POWERPOINT SLIDE 27 Moods and Emotions Instructor’s powerpoint slide 28 Question? Instructor’s POWERPOINT SLIDE 29 Emotional Intelligence Instructor’s powerpoint 30 Organizational Culture Instructor’s powerpoint slide 31 Organizational Culture Instructor’s powerpoint slide 32 Role of Values and Norms Instructor’s powerpoint slide 33 Factors that Maintain and Transmit Organizational Culture Instructor’s powerpoint slide 34 Role of Values and Norms Instructor’s powerpoint slide 35 Role of Values and Norms Instructor’s powerpoint slide 36 Question? Instructor’s powerpoint slide 37 Ceremonies and Rites Instructor’s powerpoint slide 38 Ceremonies and Instructor’s powerpoint slide 39 Stories and Language Instructor’s Powerpoint slide 40 Video: Pike Place Fish Market