Specification Competence / understanding Skill/ Knowledge Experience of working with families or children and young people Experience of Case holding clients & maintaining individual client files A work, Social work, Health or equivalent qualification at level 3, or willingness to undertake training to level 3. To keep up to date on the major issues that affect young people including health, family and relationships, housing and homelessness, money and benefits. Demonstrate an ongoing commitment to the safeguarding of children, people and vulnerable adults. Professional and technical development: Develops technical and/or professional ability and keeps abreast of development in own areas of expertise including specialist knowledge and organisational awareness Relevant experience and qualifications to do the job Specialist knowledge Owns own development Organisational awareness Experience of working with people on issues such as health, education, housing, family and relationships, discrimination & justice, welfare benefits, etc. Demonstrate the ability to work with difficult/complex situations. Able to build trusting relationships with service users, enabling them to develop new skills and make their own informed choices. Customer Focus: Delivering high levels of customer satisfaction and using customer views for continuous improvement Treats customers with respect Gives the customer confidence in what is done/said Inspires customer’s trust Is committed to helping the customers Takes action to improve Ability to undertake assessments, identify needs and undertaking appropriate actions Experience of & ability to assess the needs of young people, including undertaking risk assessment Demonstrate the ability to produce reports, maintain records, statistics and receipts. Experience of providing health and wellbeing information and advice. Communication: interpersonal skills to relate confidently with others to understand and be understood Listens actively Questions and summarises Shares information Writes well Delivers information clearly Alters approach to suit the situation Knowledge and experience of developing and maintaining contacts with other agencies/organisations. Demonstrate the ability to work as part of a team. Team working: Working with others to deliver added benefits to the team and customers. Builds relationships Works collaboratively Behaves fairly Supporting others
Demonstrate effective organisational skills. Enthusiasm, with good time management and able to work whilst under pressure. Personal effectiveness: Understanding and managing yourself to maximum performance Self-knowledge Self-management Is organised Assertiveness Has drive and energy Experience in lone working in the community. Problem solving: Identifying when a problem addressing, thinking clearly and identifying clear, workable and creative solutions Identifies problems and understands keys issues Gathers information Challenges assumptions Generates creative options Reaches decisions Ability to undertake an acceptable Enhanced DBS including Vetting and Barring. To offer a flexible working pattern that will include evenings and weekends. Able to have use of a car for the purpose of undertaking the role.