Appendix E: Solomon Development Plan Implementation Status Ref Item Details Original Budget (AUD) - Excluding SIWA Revised Budget (AUD) - Excluding SIWA Revised Budget (AUD) - Including SIWA Current Expenditure (AUD) Including SIWA Status Reasons for 1. Operations and Technical Support 1.1 Assessment of SCADA and Telemetry Needs 30,000 425,000 Assessments done and specifications prepared. 1.2 Monitoring Equipment at source, reservoirs etc 100,000 Flow and pressure meters installed at reservoirs and pump stations. Control equipment will be included as part of SCADA installation. 1.3 SCADA System RTUs, SCADA,PC (CCT) 200,000 Installation to commence in June 2016. Currently will only include reservoirs and pump stations, but a proposal has been received to include PRVs and flow meters under NRW project. Delays to complete assessment and undertake procurement process 1.4 Electronics Technician to maintain SCADA (recruitment and training) 15,000 Part of HR budget Part of HR budget Two staff trained at two sets of training. Additional training to be provided during implementation. Staff witnessed factory testing. Still planning to recruit engineer with high level IT skills to manage system. Organisation has one very capable Electrical Engineer but additional support and back-up 1.5 Development of an O&M Plan detailing SOPs for day to day system operation and maintenance. 50,000 Adviser assistance in providing budgeted O&M Plan and updating of some SOPs. Costed O&M Plan needs to be prepared for effective budgeting 1.6 Training of Operations staff to monitor system performance in accordance with SOPs system and guide day to day operation 4 x 3 months 40,000 Part of HR budget Part of HR budget OJT provided by Maintenance Adviser. 1.7 Recruitment of maintenance technicians to establish fully skilled maintenance team 3 technicians SW Budget Not recruited
1.8 Maintenance Vans 4 vans Vehicle budget 1.9 International Maintenance Specialist 6 months 180,000 ? Now separate Adviser budget Appointed for 9 months August 2015 and extended to June 2016 with probable further extension. Outputs delayed by need to re-locate machinery delivered with inadequate documentation, problems with existing equipment. 1.1 International Operations Specialist 6 months 180,000 ? Under separate Adviser budget Appointed for 7 months - extended to 9 months August 2015 Outputs delayed by need to assume responsibility of GM/Program manager Sub-Total for Item 1 795,000 425,000 130,148 2. Hydraulic Modelling of the Network 2.1 Modelling software with 2 year license 20,000 69,924 Water GEMS purchased in March 2014 2.2 Training in modelling and software 10,000 Training provided to 2 persons who will need to complete Auki and Noro networks as Technical Coordinator resigned. Training not considered effective as model not able to be used to establish network needs. 2.3 Develop network model 3 month consultant input 80,000 Network modeller recruited in April 2015 and working model developed. Not sure of model was ever calibrated. Model not being used. Likely that any future modelling activities will be outsourced. Sub-Total for Item 2 110,000 69,924 63,425 3. Reducing Through JICA project, SW capability to reduce NRW has reportedly been achieved.
Construction work is scheduled to commence in May. Sub-Total for Item 5 3,054,783 4,523,885 1,224,563 6 Improving Quality 6.1 Improvements in water quality management Control of dosing and breakdown SW Budget Deleted Cannot be done SCADA in place. Will be funded under subsequent budget 6.2 Water quality monitoring Extension of sampling program SW Budget TBD 6.3 Storage facility for sodium hypochlorite SW Budget New storage facility provided (ventilated shed) 6.4 Catchment Area Management Impact of on borehole water quality Volunteer water quality scientists Not implemented 6.5 Drinking Water Safety Plan Prepared by Quality Team of SW A draft Water Safety Plan was prepared under the IWRM Project in 2013, but was not approved. No further activities conducted under the Development Plan 7 Protecting the Environment 7.1 of Point Cruz and King George VI Sewage PS 200,000 18,990 Specifications prepared for temporary improvements. Awaiting delivery of new pumps and control panels. tripod to be procured to enable maintenance. Construction of new wet well and screens being considered. Awaiting proposals in Wastewater Master Plan. Sub-Total for Item 7 200,000 145,676 18,990 8 Improving Customer Care
10.4 Cost and Inventory System Part of IT Integration Plan Inventory module within accounting system to be implemented by end of 2016. 10.5 Procurement Advisor 3 months Advisor for Plan and Manual term Procurement Adviser was provided, but outputs are unclear. Procurement Manual is being prepared by current Maintenance Adviser. 10.6 Internal and External Audits 2014 and 2015 Financial Statements issued as Unqualified by Sub-Total for Item 10 165,000 0 0 11 Improved Organisational Capacity 11.1 Strengthening of Human Resource Management HR Plan, of People Group (PMG), Learning and HR Plan development still in progress International Advisor 60,000 No records of inputs from Advisers or Train the Trainers Programs. There is a HR database in place but does not appear to be being used effectively. Train the Trainers for PMG Membership 30,000 HR Database Software 78,000 Performance Management Adviser 60,000 Learning and Development Activities 200,000 179,534 132,014 does not appear to be a formal Training Plan although there is a database of training undertaken. International Adviser - Health and Safety 60,000 0 Adviser does not appear to have been fielded
Preparation of 5 Year Strategic Plan Water Supply Consultant - 2 months 60,000 Tendering in progress. Significantly higher budget provided Master Plan for Wastewater Collection and Treatment Wastewater Consultant - 2 months 60,000 Tendering in progress. Significantly higher budget provided Institutional Arrangements and PPP Potential Consultant - 1 month 30,000 No record of this consultant Water Sector Regulation and Tariff Reform Consultant - 1 month 30,000 Tendering in progress. Significantly higher budget provided for Item 12 180,000 0 0 13 Cross-Cutting and Safeguard Issues Gender Water awareness programs delivered to two women’s groups Environment Access to Water for the Disadvantaged Land Use Issues 14 Risk Management Ongoing 15 Monitoring and Evaluation Programme Management Programme Steering Committee, Evaluation Mission, Advisor, Audit Ongoing. Programme M&E Framework Outcomes, Objectives, Outcomes, Activities Ongoing. Some changes needed to M&E framework. TOTAL 9,443,783 8,943,043 3,988,343
Appendix F: Summary of training, 2013-2015 TITLE OF TRAINING DATE OF TRAINING COST OF TRAINING COURSE DURATION TERM OR LONG TERM TRAINING TRAINING PROVIDER NUMBER OF ATTENDEES 2013 Leading & Empowerment 5th February, 2013 $500.00 6 Short Term Training USP Solomon Islands Campus 5 Change Management 6th February, 2013 $500.00 6 Hours Short Term Training USP Solomon Islands Campus 1 Motivation & Rewards Management 8th February, 2013 $500.00 6 Hours Short Term Training USP Solomon Islands Campus 2 Diploma in Finance February to June – Semester 1, 2013. $2,400.00 Twelve hours per week for classes and tutorials. Long term training. Solomon Islands College of Higher Education 2 IT Helpdesk System Training 6th February, 2013 Nil 1 Hour Short Term In-house Training SIWA IT Team 13 Microsoft Excel Training – Basic Level 21st March, 2013 Nil 2 hours Short term In-house Training SIWA IT Team & Louis Downing 19 JICA C/Ps Training Program, Japan 8th to 23rd 2013 Sponsored by JICA but SIWA pay outfit and transit expenses 12 days Overseas Training Training organised and run by JICA in Japan 4 Microsoft Excel Training – Intermediate Level 15th - 22nd 2013 Nil 7 Short term In-house Training SIWA IT Team & Downing 17 On-the-Job Training Program on Borehole Pumps 23rd to 25th April, 2013 Nil 9 hours Short Term In-house Training Conducted and run by Suda of JICA 15 Microsoft Excel Training – Intermediate Level (Noro) 23rd to 25th April, 2013 Nil 6 Short term In-house Training John Smith 1 Microsoft Excel Training – Intermediate Level (Auki) 23rd to 25th April, 2013 Nil 6 hours Short term In-house Training John Smith 1 Microsoft Excel Training – Intermediate Level (Tulagi) 23rd to 25th April, 2013 Nil 6 hours term In-house Training John Smith 1 Tank Lining Techniques & Procedures 21st & 22nd May, 2013 Nil 14 hours On-the-Job Training Conducted by an Australian Expert at 7
allowance and transit expenses. Inspector Training – Module 1 16th – 20th June 2014 $1,000.00 8:00am to 4:30pm External Training - Locally Conducted by SIEA at its Training Room at the Ranadi Complex 2 Water Supply Administration for Better Management of Water Supply Service Training 29th June – 12th July 2014 Funded by JICA and SW pay for outfit allowance and transit expenses. 14 days Overseas Training Conducted by JICA at JICA International Centre in Japan 1 Induction Training 4th July, 2014 or 18th July, 2014 or 17th October, 2014 Nil 1 day In-house Training Conducted by Learning & Development Coordinator at the SW Conference Room 67 Management of Water Resources and Water Supply Services for Pacific Island Countries 9th July to 30th August, 2014 funded by JICA but SIWA pay for outfit allowance and transit expenses 6 weeks Overseas Training Conducted by JICA at JICA International Centre in 1 Change Management Class Module 1 22nd July – 24th July 2014 $3,500.00 2 days External Training - Locally Conducted by Bill Synnot & Taito Tabaleka of Bill Synnot & Associates at Monarch, IBS, Honiara 40 Corporate Governance and Business Management Training 1st & 2nd October, 2014 Nil 2 days External Training - Locally Conducted by ADB at Hyundai Mall 1 Non-Revenue Management Training 4th November to 12th December 2014 Fully funded by JICA but SIWA pay for outfit and transit expenses 5 Overseas Training Conducted by JICA in 1 Attaché’ Training Course 1st to 5th December, 2014 Nil 4 days Overseas Training Conducted by South Pacific Software Services in Brisbane, Australia 1 2015 Inspector Training Module 2 9th to 13th February, 2015 $1,000.00 4 days Short Term Conducted by SIEA at its Training Room 2 Introduction to Counselling Training 16th to 18th February, 2015 $5,000.00 2 days Short Term Conducted by Ferguson 13
Defensive Driving (4WD) Training 3rd 2015 - 13th March, 2015 1 day Short Term Conducted by Joel Neilsen of Safe Training (Aust) Pty Ltd 61 SOPAC Conference 2015 15th to 18th March 2015 4 days Conference Sydney, Australia 1 Practical Interview and Statement Taking Symposium 14th to 16th April 2015 3 days Short Term Training Conducted in Honiara by B. Hay of Fraud and Cyber Crime Group, State Crime Command, Queensland State Police, Australia 1 Australia Award Fellowship - WASH 8th June to 3rd July, 2015 4 weeks Short Term Training Conducted by Queensland University of Technology in Brisbane, Australia 1 Magnet Office Software Training 30th June to 5th July, 2015 $1,000.00 5 days Short Term Training Conducted by Position Partners of Brisbane, Australia at SINU’s Institute of Technology 2 Management of Resources and Water Supply Services for Pacific Island Countries 8th July to 5th September, 2015 6 weeks Conducted by JICA in Okinawa, Japan 2 Operation and Maintenance of Urban Water Supply System (Water Quality) 13th July to 14th August, 2015 4 weeks Conducted by JICA in Kobe, Japan 1 Leadership Empowerment & Management Training 24th August 2015 $600.00 1 day Short term Training Conducted by William Parairato of USP Solomon Islands Campus 12 Managing Workplace Conflict 25th August, 2015 $600.00 1 day Short Term Training Conducted by William Parairato of USP Solomon Islands Campus 11 QGIS Training 5th to 9th October, 2015 5 days Term Training Conducted by Expert from JICA NRW Team 9 Database Training 10th November, 2015 1 day Short Term Training Conducted by IT Team Leader 14
Objective Indicator(s) Baseline Year 1 (2013) Target 2013 Actual Year 2 (2014) Target 2014 Actual 2015 Actual Explanatory notes Solomon Water provides improved levels of service (in terms of quality, quantity and reliability) to a larger proportion of the population in the existing service areas, based on a sound financial position. Continuity of water supply service: average hours available per head of population (Hrs/day/head) 14.2 hrs/capita (2012) 18.8 hrs/capita 18 hours 21.5 hrs/capita 22 hours 22 hours PWWA indicator definition is: “Average of service per day for water supply, under normal circumstances”. Level of Service measured as: % of registered customers receiving supply at pressures between 3 and 7 bar at the property boundary on a 24 hour basis not available TBC TBC Data has not been reported against this indicator Water supply coverage % of population 68.5% (2012) TBC 65% TBC 78% 55% The number of service connections decreased significantly in 2015 as result of a structured and more rigorous approach to disconnecting overdue accounts in 2015. Solomon Water data shows 2 533 disconnections for the January – November 2015 period. Solomon Water estimates around half of these have reconnected (with a higher reconnection rate for commercial customers compared with residential customers). The number of new connections has been gradually increasing during the period of the Development Plan:
boundary of between 3 and 7 bar Water quality – bacteriological compliance with WHO recommendations. (%age of samples with Nil and nil coliform) 73% 95% 97% Estimated % of population with registered water connections 68.5% (2012) TBC 65% TBC 78% 55% See explanatory note above re. number of new connections. Improved customer care and communications Complaints ratio: Complaints/1000 registered customers 199 120 70 Customer satisfaction – through market research Not available TBC TBC Customer perceptions - through market research Not available TBC TBC Strengthened financial management & administration Return on capital 8% 10% 22% 12% 16% 4% The Return on Capital (RoC) had a significant change following the revaluation of assets undertaken in 2015. A valuation had not been carried out for some time, resulting in earlier RoC figures being overstated. Operating cost recovery 105% 115% 125% 120% 97% 101% Operating cost recovery – adjusted to exclude donor contributions - - - - 89% 93% Profit adjusted to reflect estimated employment costs of personnel funded by DFAT; and removes donor income for operational activities. Collection ratio : Actual cash vs. billed revenue 82% 90% 92% Accounts receivable (days) 92 88 85