Table 1: Evaluation Findings - Conformance to the Principles of Workplace Rehabilitation 1. Service provision principles 1. A on return to work Policies and Procedures Application of policies and procedures Overall conformance to principle and indicator (C/NC/NA) Operational documents and records Case records Awareness interviews Evidence C NC Evidence C NC NA Evidence C NC NA Evidence C NC NA a. Expectations that a return to work goal, and the services required, are established with relevant parties at the commencement and throughout service provision (relevant parties include worker, employer, insurer and other services providers). An example you use could be as follows – Procedure No X, Provision of Return to Work Services, outlines the process for establishing and measuring RTW outcomes and managing consultation and communication with all stakeholders. Procedure No. Y outlines the process for developing and injury management plans. An example you could use could be as follows – Return-to-Work and Injury Management Plans were sighted in 5/5 case files reviewed. Of the plans sighted, 10/10 plans were developed and reviewed within the required timeframes and in accordance with medical restrictions. An example you could use could be as follows – Case file notes contain records of consultation with the injured worker, employer and treating doctor; including details of phone calls and meeting records. An example you could use could be as follows – 5/5 staff interviewed correctly identified applicable procedures and could describe requirements for RTW and IM plans. b. Appropriate services are identified and delivered to maximise return to work. c. Services focus initially on return to work in the worker’s employment or, if that is not possible, with another employer.
goal is communicated to interested parties throughout service provision. 1. Service provision principles 4. Effective communication with all relevant parties Policies and Procedures Application of policies and procedures Overall conformance to principle and indicator (C/NC/NA) Operational documents and records Case records Awareness interviews Evidence C NC Evidence C NC NA Evidence C NC NA Evidence C NC NA d. Durability of employment is confirmed 13 after replacement. Note: This criterion does not need to be addressed by accreditation holders who work solely in the Tasmanian Scheme (see Information Sheet RP-5). 1. Service provision principles 5. Evidence based decisions Policies and Procedures Application of policies and procedures Overall conformance to principle and indicator (C/NC/NA) Operational documents and records Case records Awareness interviews Evidence C NC Evidence C NC NA Evidence C NC NA Evidence C NC NA
and business operations. b. Security of storage of records in accordance with legislative requirements. 2. Organisational and administrative principles 3. Privacy and confidentiality practices meeting relevant privacy legislation requirements. Policies and Procedures Application of policies and procedures Overall conformance to principle and indicator (C/NC/NA) Operational documents and records Case records Awareness interviews Evidence C NC Evidence C NC NA Evidence C NC NA Evidence C NC NA a. Systems that incorporate privacy and confidentiality requirements within all aspects of the organisational and administrative arrangements. 2. Organisational and administrative principles 4. Safe work practices as well as return to work and injury management policies Policies and Procedures Application of policies and procedures Overall conformance to principle and indicator (C/NC/NA) Operational documents and records Case records Awareness interviews Evidence C NC Evidence C NC NA Evidence C NC NA Evidence C NC NA a. Systems that comply with relevant injury
management and workers compensation legislation. b. Systems that comply with local workplace health and safety legislation. 2. Organisational and administrative principles 5. Organisational management structure requirements Policies and Procedures Application of policies and procedures Overall conformance to principle and indicator (C/NC/NA) Operational documents and records Case records Awareness interviews Evidence C NC Evidence C NC NA Evidence C NC NA Evidence C NC NA a. At least one person in the management structure with a qualification recognised as being sufficient to satisfy the requirements of a workplace rehabilitation consultant and who is able to demonstrate at least five years’ relevant workplace rehabilitation experience (also refer to Stage Management Principles 4.1a).
3. Quality assurance and continuous improvement principles 1. Quality Policies and Procedures Application of policies and procedures Overall conformance to principle and indicator (C/NC/NA) Operational documents and records Case records Awareness interviews Evidence C NC Evidence C NC NA Evidence C NC NA Evidence C NC NA a. Quality systems that ensure customer focused service delivery, and collect, analyse and monitor qualitative and quantitative data to identify areas of strength and opportunities for systems and service improvement. 3. Quality assurance and continuous improvement principles 2. Quality assurance Policies and Procedures Application of policies and procedures Overall conformance to principle and indicator (C/NC/NA) Operational documents and records Case records Awareness interviews Evidence C NC Evidence C NC NA Evidence C NC NA Evidence C NC NA a. Implementation of appropriate review mechanisms (e.g. self-evaluations and peer reviews) to assure compliance with
to principle and indicator (C/NC/NA) Evidence C NC Evidence C NC NA Evidence C NC NA Evidence C NC NA a. Systems for analysing information and data to identify opportunities for improvement. b. Planning, piloting, refining and implementing improvement strategies. c. Monitoring and reviewing the effectiveness of any improvement strategies. 4. Staff management principles 1. Qualifications, knowledge and experience Policies and Procedures Application of policies and procedures Overall conformance to principle and indicator (C/NC/NA) Operational documents and records Case records Awareness interviews Evidence C NC Evidence C NC NA Evidence C NC NA Evidence C NC NA a. Systems for ensuring that workplace rehabilitation consultants have the minimum qualifications (as outlined in the Guide: Nationally Consistent Approval Framework for Workplace Rehabilitation Providers).
Table 2: Evaluation Findings - Conformance to the Conditions of Approval: Evaluation Tool Workplace Rehabilitation Provider: …………………………………………………………………………………………………... Evaluator(s): …………………………………………………………………………………………………… Date/s of Evaluation: ……………………………… Criteria: Conditions of Approval Possible evidence sources Rating (C/NC) Comments (if required) 1. Must comply with the Principles of Workplace Rehabilitation An example you could use could be as follows – Findings from the evaluation of the Principles of Workplace Rehabilitation. Evaluation against the Principles of Workplace Rehabilitation found 95% compliance with the provisions. A Corrective Action Plan (attached) has been developed to address opportunities for improvement. 2. Must ensure that all services are delivered in accordance with the Workplace Rehabilitation Model by persons who hold the minimum qualifications, as defined, in the Principles of Workplace Rehabilitation, and in accordance with service descriptions appropriate to the workers compensation authority where the approval is being sought. Note: This criteria has been amended by Tasmania - See Information Sheets RP-3 and RP-5. An example you could use could be as follows – Findings from the evaluation of the Principles of Workplace Rehabilitation. Policies and procedures. Staff records of induction and development. Provider marketing material. Interviews with staff and customers. Case records. 3. Management structure must include at least one person who holds a rehabilitation consultant qualification, outlined in the Principles of Workplace Rehabilitation, and who is able to demonstrate five years’ relevant workplace rehabilitation experience. An example you could use could be – Findings from the evaluation of the Principles of Workplace Rehabilitation. Staffing list records Staff resume. 4. Must participate in annual self-evaluations and in independent evaluations, as required by the workers compensation authority, to demonstrate conformance with the Conditions of Approval. An example you could use could be as follows – Workplace Rehabilitation Provider Self Evaluation: Declaration of Conformity. Workplace Rehabilitation Provider Summary of Self Evaluation findings.