Type of Barrier Description Strategy Timeline 2015-2020 Communication Hard of hearing/deaf clients are unable to be alerted when they are being called for a test. Communication pre/post operatively is inconsistent (visual-tactile alert system available in same day surgery and cancer clinic) Identification at pre-surgery clinic of the individual using an “ear sticker” or other identifier – to follow patient across the continuum of service areas throughout surgical services Rolled out Hearing Loss Tool Kit in spring 2015 in Emergency dept. Communication Lack of visual alert to fire alarm in original building Visual alert to be installed that would function during a fire alarm New facility has strobe lights interconnected with fire alarm (F/A) system. Include new F/A systems for new Unit Refresh and renovation plans Policies and Practice Update Disability Accommodation policy and procedure Draft policy and procedure in final stages of approval processes. Completing by 2016-2017 Communication No TTY service in Emergency department. Not available One TTY at Central Registration only, investigate with Bell about modifying payphone in Emergency to TTY Contact Bell Canada to request device location revisions for 2015/2016 Communication Availability of amplified telephones and personal amplification system Consult with Canadian Hearing Society about available devices Research for device selection completed and Procurement plan for 2015/2016 Physical Public washrooms without power assisted doors Prepare a multiyear plan to secure funding to install power operator on an annual basis Include into annual capital /budget to allocate funding commencing with 2016/17 fiscal This identifies the list of current barrier by type and proposed resolution to remove each barrier:
Type of Barrier Description Strategy Time Frame 2015-2020 Physical Public washrooms have manual flush valve mounted perpendicular to wall behind toilet Retrofit water closets with automatic flush valve Include into annual capital /budget to allocate funding commencing with Fiscal 2016/17. Include modification as part of unit refresh program Physical Missing knee hole space for public when at central registration stations Plan for accessible modular furniture Make revisions when the department is located to it final location Communication Missing or lack of way finding for accessible facilities Update signage in areas identified as under serviced Annual signage review process to include updating or adding required signage 2015-2020 Physical Patient Services Entertainment System debit machines too high for access Update system at end of life for contract Procurement policy updated to include all new kiosk purchases/contracts to meet accessibility standards. Winter 2015 Physical Coat hooks mounted in original building public washrooms are mounted too high Itemize list of and place work orders to lower the hooks to compliance height Include in routine maintenance work plan 2015-2020 Physical door operators on public access areas, including original building public washrooms Identified locations and commence prioritization plan for upgrades Include into annual budget strategy to allocate funding commencing with Fiscal 2017/18. Make part of the annual refreshing program Physical Missing automatic flush valves on public water closets When planning updates to public washrooms, include electronic flush Make modification as part of the annual refreshing program Communication Missing or lack of accessible signage identifying Accessible entrances to facility Update signage in areas identified as under serviced Annual signage review process to include updating or adding required signage 2015-2020 Physical Missing tilt mirrors in original building barrier free washrooms When planning updates to public washrooms Make modification as part of the annual refreshing program Facility Provide textural or bright colour changes at floor levels Notice or rumble strips to identify stairs or change in floor. Contrasting floor signage for colour blind Augment additional floor lines to include visual cues rather than colour in 2016/17