# RFP Page Number RFP Section Reference Question Answer 1 RFP N/A What is the estimated budget of this contract? The Commonwealth will not divulge this information. 2 RFP N/A Is there an incumbent on this, if yes then please provide incumbent details? Logisys Incorporated is the incumbent. Purchase order #4300472817 and Sole Source #4300191256 was awarded. For additional detail click on the Treasury link listed below: 3 RFP N/A Is it single or multiple award contract? This will be a single award contract. 4 27 IV-4.A This section states "Project Initiation and Transition from the incumbent contractor." Who is the incumbent contractor and when was the firm awarded the contract? See response to question #2. 5 12 II-5 Will the commonwealth allow the use of a nearshore service delivery location? No 6 12 II-5 Will the commonwealth allow the use of an offshore service delivery location? No 7 12 II-5 Will the commonwealth allow the use of offshore resources? No 8 Appendix H Cost Matrix Summary Tab The pricing is based on deliverables but the pricing sheet doesn't include all the deliverables in scope of a typical maintenance and support project. For instance the only deliverable mapped to Task/Phase IV-4C Application maintenance and operational support is Weekly status report? Should the pricing template be updated with deliverables from the other phases like Requirements Management, Design, Development, Testing etc., (Pages 31 thru 43 of the RFP document). No. Costs should be entered as stated in the instructions of Appendix H, Cost Matrix.
9 RFP N/A Please provide historic data on the number of Incidents/Problems based on severity level (1 through 4) to estimate application maintenance and operational support effort and team size required Legacy Support Team receives on average per month: 10 1 Internet claims or IMS online incidents. 10 RFP N/A Please provide historic data on the number of Change Requests, Service Requests to estimate application maintenance and operational support effort and team size required to the following change requests by year 2012 – 62 2013 - 133 2014 – 118 2015 – 116 2016 – 10 Service Requests - average 90 per month. 11 RFP N/A Please provide the current size of the incumbent team The current size of the incumbent team is eighteen (18). Please reference Addendum 2 posted to eMarketplace on Thursday, March 24, 2016. Appendix R, Current Skills and Roles has been added. 12 Appendix P N/A Please provide any historical SLA metrics No historical SLA metrics exist. 13 RFP N/A Is there an incumbent who currently provides this service to L&I? If there is can you please name that organization? See response to question #2. 14 RFP N/A If there is an incumbent who currently provides this service to L&I? Can you identity the number of currently providing this service? What type of they are based on Appendix M - Team Roles and Qualifications? a) Please see response to question #2. b) Please see response to questions #2 and #11. c) Please reference Addendum 2 posted to eMarketplace on Thursday, March 24, 2016. Appendix R, Current Skills and Roles has been added. 15 RFP N/A What is the current dollars for the last year to support all of the applications that you have identified in appendix L. From 10/1/14 to 9/30/15 the total spend is: $1,719,138
21 33 IV-4, B Comprehensive Test Plan Do you currently use any automated testing software? If yes please identify the toolset used and the percentage of automated test scripts that you currently have. Automated testing is currently not being done with the legacy system. HP Unified Functional Tester is available for Microsoft products. 22 33 IV-4, B Comprehensive Test Plan Do you currently use any to manage the testing process in the current environment? If so, what tools are they and are we required to use the same tools? No. See response to question #21 23 33 IV-4, B Comprehensive Test Plan How many current test scripts, and scenarios do you currently have documented and in use for each of the applications? None 24 34 IV-4, B Release Deployment Do you currently utilize any tools for release management within the various environments? If so can you please identify the release tools that you are using? Endeavor is used for mainframe production environment deployments. is no current release management tool in use. 25 Appendix L - Technologies NA Please identify which applications and sub-applications are on the mainframe and which are on the Microsoft Technology? Please reference Addendum 2 posted to eMarketplace on Thursday, March 24, 2016. Appendix L, Technologies has been revised and Appendix Q, Application Inventory has been added. 26 RFP N/A Do you currently use any augmentation positions in the support of any of these applications and interfaces (identified in appendix L)? If so, how many positions are in place and what job classifications are they? No 27 RFP, pg. 2 I-11 Response Date In light of the complex nature of this proposal, the criticality of this service to the Department of Labor & Industry, and the significant change in the operations of this contract, would the Commonwealth consider extending the deadline to submit a proposal by one (1) month? Please reference Addendum 1 posted to eMarketplace on Tuesday, March 1, 2016
28 RFP, pg. 27 IV-4.A. Project Initiation and Transition from the incumbent contractor If during the project initiation and transition phase of the project, the Department and the successful contractor determine it would be beneficial to transition existing "Core Team" members, would the Department consider securing a release from any non-compete agreements for the resource(s) from the incumbent contractor? Any non-compete agreements held between current contractors and the incumbent vendor are between the individual and the company, not with the Commonwealth. 29 RFP, pg. 21 IV-2 E-1 What is the end date of the current M&S contract? What are the anticipated start dates for project initiation and transition? The current contract ends June 30, 2016. The actual start date cannot be determined at this time, however the anticipated start would be effective when the contract is fully executed. 30 RFP, pg. 21 IV-2 E-1 Are there any SBR projects due during or after the Project Transition dates? If yes, could you please provide a brief description of these projects? Please reference Addendum 2 posted to eMarketplace on Thursday, March 24, 2016. Appendix S, Supplemental Budget Requests has been added.
39 RFP, pg. 26 IV-3 I Is it correct to assume that all documentation for all 32 applications will be up-to-date when the new vendor comes on board? In general, is the current documentation detailed enough for a new person to fully grasp the subject matter? The current vendor is actively updating present documentation for the distributed systems applications (BORG, EASE, LIAMPS = 100% complete.) Updates to mainframe application documentation is approximately 10% complete. 40 RFP, pg. 33 IV-4 7 Approximately how many defects, by severity level, currently exist in the various applications? DLI does not track defects to this level of detail. 41 Appendix L Databases Which applications reside on the IMS and which applications use VSAM? Do the IMS applications use both DB and DC? Most applications use both. Yes IMS applications use both DB and DC. Please see Addendum 2 posted to eMarketplace on Thursday, 24, 2016. Appendix Q, Application Inventory has been added. 42 Appendix L Programming Languages Which mainframe resident applications use Assembly programming language? What is the percentage of Assembly programs in each of these applications (assuming that the same application will also have COBOL programs)? How many Assembly language programmers are on the current support team? 70% of all programs are assembler, the rest are COBOL. Please see Addendum 2 posted to eMarketplace on Thursday, March 24, 2016. Appendix Q, Application Inventory has been added. Also Appendix R, Current Skills and Roles has been added. 43 Appendix L all Is it possible to provide mapping of different applications and the technology stack associated with each? Please reference Addendum 2 posted to eMarketplace on Thursday, March 24, 2016. Appendix Q, Application Inventory has been added. 44 RFP, pg. 6,24 I-22, IV-F (4) The RFP states that available will be provided for up to fifteen (15) contract staff. Were these accommodations sufficient for the incumbent vendor, or did the incumbent vendor have to maintain space elsewhere in Harrisburg to accommodate additional project members? Space is sufficient for incumbent
57 RFP RFP is no mention of voice recognition technology in the RFP, but UC system’s we have supported for other states have typically included this. Do the existing systems include voice recognition technology? No 58 RFP RFP What system(s) does the state currently use for managing requirements, project planning, release planning, test planning, defect tracking, etc? Is this done in Microsoft Office documents (or similar) or does the state use software systems for this? Microsoft office documents 59 RFP, Part III-4 Evaluation Criteria, C. Small Diverse Business Participation pg. 16-18 III-4 If the prime vendor proposes the use of one or more partners/subcontractors, will that affect the scoring process for the proposal? As noted in RFP Section proposals submitted by SDBs as prime offerors will receive 150 points. SDB prime offerors that have significant subcontracting commitments to SDBs may receive up to an additional 50 points. Proposals submitted by non-SDBs as prime contractors, with commitments to SDBs, will receive up to 100 points. SDB subcontracting commitments are evaluated based on the proposal offering the highest total percentage SDB subcontracting commitment. All other Offerors will be scored in proportion to the highest total percentage SDB subcontracting commitment within this ranking. See formula in the RFP.
70 RFP, pg. iv Calendar of Events The Commonwealth is only allowing for 9 days between responses to questions and the proposal due date. If are significant changes resulting from the responses to the questions, there may not be adequate time for vendors to change proposals prior to submission. Would the Commonwealth extend the proposal due date by 2 weeks with proposals due Wednesday, March 30, 2016? See response to question #27 71 RFP, pg. 15 II-13 In which submittal are we to include the Lobbying Certification and Disclosure of Lobbying Activities (Technical, SDB, or Cost)? Please include Appendix J Lobbying Certification and Disclosure of Lobbying Activities Form in the Technical submittal. 72 RFP, pg. 15 II-13 The Commonwealth may be able to reduce costs by allowing off-site support. May vendors provide off site support resources? No 73 RFP, pg. 21, 23 Section Personnel Requirements AND Section IV-3.F. Offeror Staff, Work Location, and Work Hours The Commonwealth may be able to reduce by allowing off-site support. May vendors provide off site support resources? No 74 RFP, pg. 25 IV-3.H. Standards and Policies The link included in this section leads to a site that we do not have rights to access. Please ensure that these documents can be accessed by bidders. Please reference Addendum #2 posted to eMarketplace on Thursday, March 24, 2016. The RFP has been revised, Section IV-3.H. Standards and Policies has a new link listed. 75 RFP, pg. 30 Section Planning What activities define the scope of database services? Do these services vary based on the specific database environment? If so, please provide details for each environment. See responses to question #67 and question #68.
81 RFP, pg. 39 Section Maintenance and Operational Support Services. "Maintain configuration documentation for UCBS applications production system servers, operating systems, storage, network, and component software." Is configuration documentation of the servers, OS, storage, and network the responsibility of the selected contractor, of the contractor providing the hosting of the environment, or both? 3. Will the selected contractor be responsible for creating this documentation, or for providing updates as required for each release? The Servers, OS, storage & network are maintained by OIT. Component and application configuration are maintained by Offeror and OIT. Offeror be responsible for updates for each release 82 Appendix A: Terms and Conditions Added Term the Commonwealth be open to adding the following language to the Terms and Conditions governing this contract? "Participating Addendum with an External Procurement Activity. Section 1902 of the Commonwealth Procurement Code, 62 Pa.C.S. § 1902, permits external procurement activities to participate in cooperative purchasing agreements for the procurement of services, supplies or construction." No 83 Appendix P: Service Agreement Reporting How will the problems/incidents be reported to the Contractor? See response to question #78 84 Appendix P: Service Level Agreement Metric Tracking In order to track the metrics required for SLA performance, we need a tool to capture and report the data. Who is responsible for choosing and implementing this tool? Is choosing and implementing a tool with the scope of this contract? Unisys/IBM Operations ServiceNow instance and DLI ServiceNow instance will be used in conjunction to monitor the SLA metrics. Choosing and implementing a tool is not within the of this RFP. 85 Appendix P: Service Level Agreement Tax Filing Months For purposes of the SLA, what are the tax filing months? Tax filing months do not apply to benefits and have no relevance to this RFP.
96 Appendix P: Service Agreement Severity Levels Please provide definitions for Severity Levels 1 through 4 as they apply to the SLA. Severity Level 1: Category = Critical. A “show stopper”; a critical system failure; no further processing is possible; users unable to perform work; no acceptable work-around, alternative, or bypass exists. Severity Level 2: Category = Major. Processing is severely impacted; users are unable to proceed with selected function or dependents; software does not operate as specified, a major function or feature is missing or not functioning which causes degradation in service, inaccurate or incorrect data provided to customers; no acceptable work-around, alternative, or bypass is available. Severity Level 3: Category = Minor. A component, minor function, or procedure is impaired (down, disables, incorrect) however processing can continue. A mutually agreed workaround, alternative, or bypass is available. Severity Level 4: Category = Cosmetic. Minor cosmetic change is required, a superficial error with no effect on operations.