2.2 Improve clarity and visibility of directional signage for the lift in Governor Marie Bashir Reading Room (GMBRR). Clear and visible signage for lift in GMBRR. Manager, Publications & Design Manager, Information & Access Manager, Facilities & Built Infrastructure 2016 2.3 Install height adjustable tables in the GMBRR for patrons who are wheelchair users. At least two height adjustable tables installed in the GMBRR. Manager, Information & Access Coordinator, Facilities 2016-17 2.4 Install hearing loops at the Macquarie Building Foyer Information Desk, the Request Desk on Lower Ground 2 of GMBRR, and in the Galleries (as part of the Mitchell Galleries project). Hearing loops installed. Manager, Facilities & Built Infrastructure 2016 – 2018 2.5 Provide captioning and/or Auslan interpreters at live events. At least three events per year with captioning and/or interpreters. Manager, Events 2016; ongoing 2.6 Promote Library events (with Auslan interpreters) to deaf community organisations and networks to increase attendance. Attendance at Library events by deaf or hard or hearing patrons. Manager, Exhibitions Manager, Events Publications and Design 2016; ongoing 2.7 Provide and promote accessible of exhibitions with Auslan interpreters. Two tours conducted per exhibition. Attendance by deaf or hard or hearing patrons. Manager, Events Senior Curator, Research and Discovery By December 2016 2.8 Ensure new Mitchell Galleries and exhibition designs consider wheelchair accessibility, visibility (height) and low vision patrons. New Mitchell Galleries and exhibition designs meet legibility and height standards and address accessibility considerations. Manager, Exhibitions Senior Curator, Research and Discovery Ongoing 2018 (galleries re-open) 2.9 Exhibition videos are captioned and audio described. 100% of exhibition videos captioned and audio described. Manager, Exhibitions Leader, Digital Channels 2016; ongoing 2.10 Ensure future signage meets accessibility standards. Future signage design is accessible for a range of patrons. Manager, Publications & Design 2016; ongoing
2.11 TRIM Cafe Provide some tables in TRIM cafe that can accommodate wheelchair Provide more detailed information about TRIM Cafe menu options on Library’s website. Investigate disability awareness training for TRIM cafe staff. At least three accessible Cafe tables with signage. Menu information on website. Disability awareness training considered for café staff. Manager, Events Leader, Digital Channels June 2016 2016 2017 3. Employment Goal: State Library staff are adequately trained and supported to provide effective services to clients and colleagues with disability. Library staff, especially those with client facing responsibilities, understand and appreciate the needs and access requirements of people with disability within the Library. The Library welcomes and encourages employment applications from people with disability and provides support and reasonable adjustment to employees with disability. Outcome: Library staff are confident and competent in working with and providing services to people with disability in a manner that acknowledges their rights, needs and aspirations. Library recruitment processes provide equal employment opportunities for people with disability. HR policies and practices, and work spaces, meet the Library’s responsibilities as an EEO employer, and comply with the relevant legislative requirements and regulations. Action Performance measures Responsibility Timeframe 3.1 Devise training methodology and content to meet the changing needs of staff with disability, relevant anti-discrimination legislation and disability sector guidance. Staff training reflects current needs of staff, legislation and disability sector best practice. Manager, Human Resources Learning and Organisational Development Lead Ongoing 3.2 Ensure that all managers, especially new managers convening recruitment panels, are trained in disability awareness and the ‘reasonable adjustment’ principle. All managers trained in the ‘reasonable adjustment’ principle and disability awareness. Manager, Human Resources 2016 onwards
3.3 Maintain and update the ‘Guide for Applying for Roles’ publication to provide information on accessibility issues for people applying to the Library for employment. The Guide for Applying for Roles covers accessibility issues and is regularly updated, and available online and on site. Manager, Human Resources Manager, Publications & Design Ongoing 3.4 Deliver disability awareness and training for all Library Disability awareness training provided to Manager, Human Resources Learning and Organisational Development Lead Ongoing 3.5 Implement and review WHS risk assessment recommendations relevant to accessibility. Prompt responses to accessibility issues as they Senior HR Consultant (WHS) Manager, Facilities & Built Infrastructure, Security Managers and supervisors 2016; ongoing 3.6 Ensure staff with disability are provided with support and reasonable workplace adjustments to support them in their employment. Needs of staff with disability requiring workplace adjustment are monitored, and met. HR Services Lead Senior HR Consultant (WHS) Managers and supervisors 2016; ongoing 3.7 Source and provide specific support and/or training to assist people leaders who have a supervisory role for an employee with disability. People leaders provided with appropriate training and support. Learning and Organisational Development Lead 2016; ongoing Review levels of support and workplace adjustment to current employees identifying as people with disability. Levels of support reviewed and updated. Manager, Human Resources Learning and Organisational Development Lead June 2016 3.9 Investigate membership of the Australian Network on Disability (AND) and NSW to support Library employees. Liaison with AND and Job Access NSW to evaluate benefits. Membership secured (if appropriate). Senior HR Consultant (WHS) Manager, Human Resources Human Resources Services Lead By December 2016 2017 3.10 Identify specific needs for staff with mental illness and intellectual disability and develop solutions or strategies to support them in the workplace. Specific proactive solutions developed, implemented and case managed for Managers and People Leaders. Manager, Human Resources Learning and Organisational Development Lead 2017 3.11 Work with staff to create and implement plans to ensure ongoing support for Plans created and implemented with Managers and People Leaders. Senior HR Consultant (WHS) Manager, Resources 2017
employment of people with disability and removal of any barriers. 3.12 Address accessibility issues in the design and refurbishment of work areas. Work areas meet accessibility standards. Manager, Facilities & Built Environment Senior HR Consultant (WHS) 2018 4. Systems and Processes Goal: Library systems and processes support open access and accessibility, and ensure Library programs and digital spaces are accessible by the broadest possible audience. The Library’s new website provides increased accessibility to our collections and information that is communicated in a variety of methods and formats to accommodate the requirements of a range of disabilities. The Library provides assistive and adaptive technology to support access by people with disability, and promotes its use to clients and the wider NSW Public Library Network. Outcome: Library websites are accessible and provide a of options and formats people with disability to access information. Measurable increased use of Library websites by people with disability. Increased awareness and usage of the assistive and adaptive technologies, and increased awareness of this technology amongst clients and the broader NSW Public Library Network. Action Performance measures Responsibility Timeframe Ensure that the Library’s new public website conforms to WCAG 2.0 AA. Key action New website and web content conforms to WCAG 2.0 AA. Leader, Digital Channels February 2016 Provide training to Library staff on preparing accessible documents. Training in accessible documents provided to staff. Leader, Digital Channels February 2016 Review current building evacuation procedures and training to ensure the requirements of people with disability are addressed in emergency situations. Building evacuation procedures and training are updated and address the needs and dignity of people with disability. Manager, Facilities & Built Infrastructure Manager, Security 2016; Ongoing 4.4 Ensure that accessibility icons are displayed on all Library guides and maps. Symbols on all guides and maps. Manager, Publications & Design Ongoing
4.5 Conduct periodic tests and maintenance for all assistive technologies (including hearing loops). All assistive and adaptive equipment is operating effectively. Manager, Facilities & Built Infrastructure ICT Network & Service Desk Coordinator 2016; ongoing Undertake review of Adaptive Technology equipment (including software licences) to ensure all are up-to-date and functioning. All adaptive technology has latest versions and is functioning effectively. Manager, Information & Access Adaptive Technology December 2016 Develop signage to actively promote awareness of Adaptive Technology. New signage banners produced and located in GMBRR LG1 and LG2 and Macquarie Foyer. Manager, Publications & Design Manager, Information & Access December 2016. Ensure adaptive technology group is trained in the use of adaptive technologies available in the Library. Number of staff trained in adaptive technology equipment and software. Refresher training provided as required. Manager, Information & Access Coordinator, Client Services and Business Team Ongoing 4.9 Inform Library volunteers and tour guides of accessibility services and adaptive technology in the Library. Volunteers tour guides aware of adaptive technology and Accessibility Guide. Volunteer Program Coordinator Coordinator Projects and Policy February 2016; Ongoing (1-2 times a year) 4.10 Deliver training for Read-It Wand technology to adaptive technology group and promote Read-It Wand to CALD and disability communities. Community awareness of technologies and increased Multicultural Consultant, Public Library Services Manager, Publications & Design December 2016 4.11 Transcripts, captioning and/or audio description provided for all video and audio content on the primary Library website. All video and audio content on the primary Library website have transcripts, captioning and/or audio description. Leader, Digital Channels Manager, Events 2016 onwards 4.12 Seek sponsorship or Foundation funding to support a transcript project to ensure and video content published on all Library digital channels have transcripts and/or captioning. All and video content on Library digital channels have transcripts and/or captioning. Leader, Digital Channels Manager, Media & Communications 2016-17 4.13 Implement new Eventbrite booking system to provide options for event attendees with disabilities to request assistance or support. New Eventbrite booking system implemented. Manager, Events 2016
5.3 Review Living Learning Libraries: Standards and guidelines for NSW public libraries to ensure full coverage of accessibility issues. 5.3.1 Promote revised guidance to the Public Library Network. Living Learning Libraries reviewed. Workshops on revised Living Learning Libraries conducted. Manager, Public Library Services 2017 2019 5.4 Distribute Disability Access collection (large print and talking books) through Public Library Network. Distribute Disability Access collection via Public Library Network. Coordinator, Collection Services Public Library Network Ongoing 5.5 Continue to purchase large print and talking books for people with low vision. Expend Disability Access scheme budget. Purchase large print books and talking books for distribution via Public Library Network. Collection Strategy & Development Ongoing (annual allocation) 5.6 Provide and maintain current information about accessibility services and assistive technologies to Library clients on the website and via publications and recorded messaging. Current accessibility and adaptive technology information on the Library website, in publications and via recorded phone messages. Manager, Media & Communications Leader, Digital Channels Manager, Publications & Design Executive Officer, Public Libraries & Engagement Ongoing 5.7 Seek feedback from clients with disability on their experiences of the Library’s services, events and programs. Accessibility question included in Library’s annual surveys. Feedback on quality of services. Research Leader Coordinator, Projects & Policy 2016; ongoing 5.8 Develop partnerships with disability peak bodies, disability arts agencies and the Galleries, Libraries, Archives and Museums (GLAM) sector to explore future programs and collaborations. Key partnerships developed with Accessible Arts and other disability arts and peak bodies. 1 collaborative accessibility arts program delivered. Coordinator, Projects & Policy All Executive Directors Mitchell Librarian Manager, Research & Discovery Manager, Events 2016-17 2017-18 5.9 Work in partnership with Accessible Arts to establish deaf volunteer tour guides for Library and promote tours to deaf community. 1 deaf volunteer guide trained to conduct Library tours. 2 pilot tours presented with deaf volunteer tour guide. Coordinator, Project & Policy Coordinator, Volunteers Accessible Arts NSW Research 2016 Tours conducted 2017
5.10 Investigate for community oral history project for people with disability (eg, Hidden Histories), based on community disability oral history program. Investigate feasibility for a community-based oral history project for people with disability. Manager, Research & Discovery Collections Strategy & Development Specialist Research 2017