Define, Review, and Approve Requirements Key participants: Contractor Project Manager, Contractor Business Operations Manager MVD Business Systems Architect, DOJ Application & Support Services Bureau Chiefs or designee, DOJ IT Project Manager Review and understand DOJ Information Technology Services Division’s (JITSD) application and State network standards. Review and confirm business requirements. Review, clarify, and confirm conceptual design. Develop user acceptance criteria. Secure approval. Initiating Phase
Project Plan and Schedule Key Participants: Contractor Project Manager DOJ IT Project Manager Update the project plan, work, and schedule. This will become the baseline project plan and schedule. Secure approval for the updated project plan and schedule from the DOJ IT Project Manager. Maintain and update the project plan as changes occur. Maintain the project schedule and provide biweekly progress status reports and schedule updates to the DOJ IT Project Manager and MVD Business Systems Architect. Planning
Design and Develop System Components Key Participants: Contractor Technical Lead, Contractor Business Operations Manager MVD Business Systems Architect, DOJ Application Services Manager or designee Develop, document, and secure approval for the detail design and technical specifications for system components. Executing and Control Phases
Programming and System Testing Key Participants: Contractor Technical Lead DOJ Application & Support Services Bureau Chiefs or designee, MVD Business Systems Architect or designee (for testing) Program and secure approval for interfaces. Program and secure approval for reports. Develop, document, and secure approval for the Test Plan from DOJ IT Project Manager and MVD Business Systems Architect. Develop and execute system tests. Secure approval of completed from DOJ IT Project Manager and MVD Business Systems Architect. Executing and Control Phases
User Acceptance Testing Key Participants: Contractor Business Operations Manager, Contractor Technical Lead DOJ Application Services Manager or designee, MVD Business Systems Architect or designee, State staff as needed to perform testing, User Group Representative (will vary by phase) Develop user acceptance test (UAT) plan and obtain approval of test plan from MVD Business Systems Architect, DOJ IT Project Manager, and DOJ Application Services Manager. Execute UAT and obtain approval of results from MVD Business Systems Architect, DOJ IT Project Manager, DOJ Application Services Manager, and other State leadership as determined necessary. Executing and Control Phases
Training Key Participants: Contractor Business Operations Manager, Contractor Technical Lead DOJ Application Services Manager or designee, MVD Business Systems Architect or designee Develop training plans and materials for training end users and affected MVD and DOJ IT staff. Obtain approval of and materials from MVD Business Systems Architect, DOJ IT Project Manager, and DOJ Application Services Manager. Execute user training and obtain approval of results from MVD Business Systems Architect, DOJ IT Project Manager, and DOJ Application Services Manager. Executing and Control Phases
Final Acceptance Key Participants: Contractor Business Operations Manager, Contractor Technical Lead MVD Business Systems Architect, DOJ Application Services Manager, DOJ IT Project Manager DOJ IT Project Manager obtains approvals from MVD Business Systems Architect and DOJ Application Services Manager for final acceptance of delivered product. DOJ IT Project Manager will release retention funds upon completion of the hold period, if applicable. Closeout Phase
Implementation Completion Contractor Project Manager, Contractor Installation Manager DOJ IT Project Manager, DOJ Application Services Manager, DOJ Support Services Manager Complete documentation of project closure, including updates to project budget, status reports, issue logs, and risk registers, and all other relevant project Complete transition of project to ongoing operations and maintenance status. Closeout Phase Ongoing Operations and Maintenance Contractor Project Manager, Contractor Business Operations Manager, Contractor Technical Lead MVD Business Systems Architect, DOJ IT Support Services Manager Monitor ongoing operations and maintenance of system. Monitor periodic Key Performance Indicators for system, e.g., usage rates, data accuracy, server errors. Plan and execute change orders for enhancements as needed. Closeout Phase documentation .
7.1.11 Storage The Offeror’s system shall store the applicant's photo image in color, the applicant’s signature in black and white, and applicant demographics. 20 7.1.12 Multiple Files Per Individual The Offeror’s system should be able to store multiple image files for a single individual. The system should have the ability to store facial image information at the workstation and then transmit information to the CISS. The information stored at the workstations should only be kept for a limited time, e.g. 3 days. The Offerors system must also supply the ability for an MVD admin security level user to merge customers together. This process will be used when MVD has identified that a customer has two different records and should only have one. 20 7.1.13 File Indexing Each file shall be indexed with an-assigned customer number, date of birth, and name. These indexes will be used to retrieve the image file. One index must be the MVD assigned customer number. 20 7.1.14 Image File Date-Time Stamp Image files shall contain a date and time image was taken. 20 7.1.15 File Index Compression The file index for the image file (MVD customer identification number) shall not be compressed. 20 7.1.16 Format Required The CISS must store the digital image DL/ID cards, which includes the photo image and signature using AAMVA Best Practices Imaging Standard for Photographs and Signatures. 20 7.1.17 Image File Size The Offeror shall specify in their technical response their CISS image file compression and file size specifications. 20 7.1.18 File Stored Should Match Created File The Offeror-proposed CISS should store the composite image files exactly as they were created and shipped from a workstation. 20 7.1.19 CISS Search Support The Offeror-shall describe their image file search capability. 20
8.2.7 Uploading of External Images Offeror solution must allow images that were not captured by the image and signature capture workstation to be uploaded to the system for comparison against the other images in the database. System must allow images of various file types to be uploaded into the manual enrollment application, including JPG, GIF, TIF, PNG, and BMP. System should user to choose to keep uploaded images permanently enrolled in the facial recognition system with appropriate demographic data. Uploaded images that are retained in the facial recognition system must be distinguishable from images captured via the normal process. 20 8.2.8 Image Quality Assessment During the process for conversion of existing MVD images, the Offeror should provide a procedure for identifying poor quality images within the existing image database. 20 8.2.9 Image Use Flexibility The system shall be able to use images of varying quality levels such as varied lighting conditions, small image sizes, and low image quality. 20 8.2.10 Source Facial Image Specifications The Offeror provide the minimum and optimal specifications for the source facial image to be used in creating a template for the image. 20 8.2.11 System Performance The software performance characteristics should provide for a failure to enroll rate of less than 3% of all images that are compliant with minimum standards. 20 8.2.12 Error Codes The Offeror shall describe error codes returned when an image is rejected. 20 8.2.13 Test Results Inclusion The proposal shall include the proposed software’s complete test results from the Facial Recognition Vendor Test (FRVT 2013), conducted by the National Institute of Standards (NIST). Preference will be given to proposals for software for which superior results are achieved in the FRVT 2013 tests, as presented in the official results. 20 8.3 Investigator Support Functional Requirements – Scored Items
13.1.6 Migration Permissions The Offeror shall receive approval from authorized MVD staff before migrating any changes into the production environment or otherwise modifying or deviating from data provisions and requirements as approved. 20 13.2 System Acceptance Testing Functional Requirements – Scored Items Max Score Number Requirement Description (Low = 0) 13.2.1 General Requirements Before implementation is allowed to begin, the Offeror must conduct CPS and FRS System Acceptance Testing (SAT), including SAT for the Image Capture Workstations, Central Card Production System hardware/software, and CISS hardware/software acceptance testing (collectively referred to as the “system”). SAT must be conducted and completed in a manner that is satisfactory to the MVD. SAT must start no later than the key action date identified by the Offeror for SAT and approved by the MVD. 20 13.2.2 SAT Approach Offeror implemented SAT procedures shall be designed and carried out in a manner that exercises the entire system. 20 13.2.3 Certification of Completion The Offeror shall certify in writing to MVD when SAT is complete and the system is completely installed and operational. At this time User Acceptance Testing (UAT) will begin. 20 User Acceptance Testing Functional Requirements – Scored Items Max Score Number Requirement Description (Low = 0)
16.2.8 MVD-Offeror Mutual Aid Although the obligation shall remain with the Offeror for avoiding downtime and meeting the timelines as specified, the repaired / replaced components / spares may be deployed, installed, and/or re-staged through a cooperative effort managed with the resources of both the Offeror and DOJ. 15 16.2.9 Maintenance Support Staff The Offeror will employ an adequate number of trained technicians sufficient to meet the warranty – maintenance and service level requirements of the contract. 15 16.2.10 Replacement Parts Inventory The Offeror shall stock necessary levels of spare parts to provide maintenance in accordance with the service level requirements, terms, and conditions of this RFP. 15 16.3 Warranty – Maintenance Agreement Functional Requirements – Scored Items Max Number Requirement Description (Low = 0) 16.3.1 Objective The proposal submitted by the Offeror in response to this RFP must define and describe a Warranty - Maintenance Agreement that the MVD shall rely upon to assure that ongoing long-term maintenance is available for the components of the integrated driver license system – CPS and FRS – for the entire term of the contract both during and after the initial warranty period. The Offeror must describe their standard warranty and maintenance agreements. 15 16.3.2 Key Components The proposed Warranty - Maintenance Agreement must include, the following provisions: Response time Points of contact Equipment replacement Software upgrades Obsolescence The proposed Warranty - Maintenance Agreement shall describe all maintenance features, options and benefits that are proposed to be provided by the Offeror. 15
Shelby 3 1 1 1 Y Permanent travel Deer Lodge 7 2 2 X 2 N Dillon 12 1 1 X 1 N Great Falls 22 3 1 3 1 X 3 N Choteau 3 1 Y Travel Fort Benton 1 X 1 Y Travel 22 1 1 1 1 X 1 N Chester 1 X 1 Y Travel Chinook 1 1 Y Travel Malta 2 1 Y Travel Helena 22 2 1 2 1 X 2 N Townsend 1 X 1 Y Travel Subtotals 140 16 4 16 4 23 Central Region Billings 22 3 1 4 1 X 3 N Columbus 4 1 1 X 1 Y Permanent travel Hardin 2 1 Y Travel Red Lodge 4 1 1 1 Y Permanent travel Bozeman 22 3 3 X 3 N Lewistown 17 1 1 1 1 X 1 N Harlowton 1 X 1 Y Travel Roundup 3 1 1 1 Y Permanent travel Livingston 17 1 1 1 1 X 1 N Big Timber 3 X 1 Y Travel White Sulphur Springs 1 1 Y Travel
Subtotals 96 11 3 12 3 15 Eastern Region Glasgow 10 1 1 1 1 X 1 N Scobey 1 1 Y Travel Wolf Point 8 1 Y Travel Glendive 12 1 1 1 1 X 1 N Circle 1 X 1 Y Travel Miles City 16 1 1 1 1 X 1 N 2 X 1 Y Travel Broadus 2 1 Y Travel Colstrip 4 1 1 1 Y Permanent travel Forsyth 2 X 1 Y Travel Sidney 16 1 1 1 1 X 1 N Plentywood 4 X 1 Y Travel Subtotals 78 5 4 5 4 12 Dept. of Corrections N/A Deer Lodge, MT 1 Y Travel Equipment 7 7 7 Totals 51 21 53 13 64 1