Hearing and Listening 51 Barriers to Listening 53 Failing to Limit Distractions 53 Failing to Focus on the Message 55 Failing to Be an Active Listener 57 Listening Styles and Categories 59 Improving Your Listening 60 KEYS to Listening Excellence 62 Executive Summary 64 Discussion Questions 65 Terms to Remember 65 Part II. Entering The Workplace 68 Chapter 4. Résumés, Interviews, and Negotiation 71 The Job-Seeking Process 73 Stage One: Exploring 73 Self-Exploration 73 Career Exploration 74 Stage Two: Researching 75 Researching Openings 75 Researching Potential Employers 76 Stage Three: Applying 77 Developing Résumés 77 Customizing Résumés 82 Developing Electronic and Scannable Résumés and Online Applications 83 Developing Cover Letters 84 Stage Four: Interviewing 88 Before the Interview 89 During the Interview 95 Stage Five: Following Up 96 Stage Six: Negotiations 97 KEYS to Excellence in the Job-Seeking Process 99 Executive Summary 100 Discussion Questions 101 Terms to Remember 101 Chapter 5. Getting to Know Your Diverse Workplace 103 Learning Your Workplace Culture 104 Assimilating College Students 107 Diversity in Your Workplace: Some Important Concepts 112 Cultural Diversity Awareness and Worldview 112 Cultural Competence 113 Mutual Respect 114 Examples of Diversity in Professional Contexts 114 Gender 115 Ethnicity and Race 115 Hearing and Listening 48 Barriers to Listening 50 Failing to Limit Distractions 50 Failing to Focus on the Message 51 Failing to Be an Active Listener 53 Listening Styles and Categories 56 Improving Your Listening 56 KEYS to Listening Excellence 59 Executive Summary 59 Explore 60 Review 61 Discussion Questions 61 to Remember 61 Part II: Entering the Workplace 63 Chapter 4: Resumes, Interview, and Negotiations 65 The Job-Seeking Process 66 Stage One: Exploring 67 Self-Exploration 67 Career Exploration 67 Stage Two: Researching 67 Researching Openings 67 Researching Potential Employers 69 Three: Applying 71 Developing Résumés 71 Customizing Résumés 75 Developing Electronic and Scannable Résumés and Online Applications 77 Developing Cover Letters 77 Stage Four: Interviewing 81 Before the Interview 81 During the Interview 88 Stage Five: Following Up 90 Stage Six: Negotiating 90 KEYS to Excellence in the Job-Seeking Process 91 Executive Summary 92 Explore 93 Review 93 Discussion Questions 93 to Remember 94 Chapter 5: Getting to Know Your Diverse Workplace 97 Learning Your Workplace Culture 98 Assimilating College Students 100 Diversity in Your Workplace: Some Important Concepts 104 Cultural Diversity Awareness and Worldview 104 Cultural Competence 104 Mutual Respect 105 Examples of Diversity in Professional Contexts 106 Gender 106 Ethnicity and Race 107 Language Differences 108
Need for Conflict 169 Productive Conflict 172 The Unite Approach 173 KEYS to Excellence in Team Communication 174 Executive Summary 176 Discussion Questions 177 Terms to Remember 177 Part IV. Excelling In The Workplace 178 Chapter 8. Technology in the Workplace 181 Communication and Technology: Tools for Professionals 182 Maintaining Professional Excellence Online 184 Electronic Communication 184 Drawbacks of Technology 190 Employee Surveillance 191 Time Management 193 Information Overload 194 Electronic Aggression 196 Professional Etiquette With Technology 197 KEYS to Excellence With Communication and Technology 198 Executive Summary 200 Discussion Questions 201 Terms to Remember 201 Chapter 9. Business and Professional Writing 203 The Importance of Written Communication 204 Striving for Written Communication Excellence 205 Types of Written Communication 207 Business Letters 207 Employee Reviews 208 Recommendation Letters 209 Thank-You Letters 212 Memos 212 Proposals and Reports 219 Planning Documents 220 Releases 221 Proactive Media Writing 227 E-mail 228 KEYS to Excellence in Written Communication 229 Executive Summary 230 Discussion Questions 231 Terms to Remember 231 Productive Conflict 160 The Unite Approach 160 KEYS to Excellence in Team Communication 162 Executive Summary 163 Explore 163 Review 164 Discussion Questions 164 to Remember 164 Part IV: Excelling in the Workplace 165 Chapter 8: Technology in the Workplace 165 Communication and Technology: Tools for Professionals 168 Maintaining Professional Excellence Online 168 Electronic Communication 170 Drawbacks of Technology 175 Employee Surveillance 175 Time Management 175 Information Overload 176 Electronic Aggression 179 Professional Etiquette With Technology 180 KEYS to Excellence With Communication and Technology 180 Executive Summary 183 Explore 184 Review 184 Discussion Questions 184 Terms to Remember 185 Chapter 9: Business and Professional Writing 187 The Importance of Written Communication 188 Striving for Written Communication Excellence 188 Message Structure 188 Message Clarity 189 Message Presentation 189 Types of Written Communication 190 Business Letters 190 Employee Reviews 191 Recommendation Letters 191 Thank You Letters 191 Memos 195 Proposals and Reports 198 Planning Documents 199 Press Releases 200 Proactive Media Writing 200 E-mail 207 KEYS to Excellence in Written Communication 208 Executive Summary 212 Explore 212 Review 212 Discussion Questions 213 Terms to Remember 213
Taking a Vacation 366 KEYS to Excellence With Work–Life Balance 368 Executive Summary 370 Discussion Questions 371 Terms to Remember 371 Taking a Vacation 336 Keys to Excellence With Work-Life Balance 339 Executive Summary 340 Explore 341 Review 341 Discussion Questions 341 to Remember 341 * What’s New *What’s moved location *What’s removed If you have any questions, your sales representative is happy to help. You can utilize our Rep Locator to quickly find the contact information for your sales representative.