The programs DWSS oversees include: Child Support Enforcement Program (CSEP); Temporary Assistance for Needy Families (TANF) Program; Supplemental Nutrition Assistance Program (SNAP) formerly known as the Food Stamp Program; Child Care and Development Program; Employment and Training Programs for TANF and SNAP recipients; Energy Assistance Program (EAP); Eligibility for Children’s Health Insurance Program (CHIP); and Eligibility for Nevada’s health Program. For purposes of this IV&V for the CSEP system, the following staffing units, numbers, and locations are applicable: DESCRIPTION LOCATION POSITIONS # Central Office 1470 College Parkway, Carson City, NV 89706 Chief III SSPS Clerical 1 7 4 Elko Program Area Office – Child Support Enforcement 1020 Ruby Vista Dr. #101 Elko, NV 89101 Supervisor Case Manager Clerical 1 4 1 Nevada Intergovernmental Initiating Office – Child Support Enforcement 1900 E. Flamingo Rd., Suite 115 Las Vegas, NV 89119 Field Operations Manager Quality Control Specialists Office Manager Program Liaison Supervisor Case Manage Clerical 1 3 1 5 1 1 2 Reno Program Area Office – Child Support Enforcement 300 E. 2nd St., Ste 1200 Reno, NV 89501 Office Manager Quality Control Specialist Supervisor Case Manager Clerical 1 1 4 35 8 State Collection and Disbursement Unit 1470 College Parkway Carson City, NV 89706 Chief II 1 State Collection and Disbursement Unit 1900 E Flamingo Rd. 115 Las Vegas, NV 89119 Manager Management Analyst Supervisor Clerical 1 2 2 9 Churchill County District Attorney 485 W B St., Ste. 120 Fallon, NV 89406 Coordinator Case Manager Clerical Attorney 1 4 1 1
Clark County District Attorney Family Support Division 301 East Avenue, Suite 100 Las Vegas, NV 89101 Assistant District Attorney Assistant Director Unit Administrators Supervisors Case Managers Clerical – Clerks Financial Office Staff IT Staff Attorney Investigation/Process Server 1 1 5 30 102 78 3 12 11 9 Douglas County District Attorney 1625 8th Street Minden, NV Coordinator Caseworker Attorney 1 3 1 Elko County District Attorney 540 Court Street, Second Floor Elko, NV 89801 Program Manager Case Manager Clerical Attorney 1 4 2 1 Humboldt County District Attorney 20 E. 5th St. Winnemucca, NV 89445 Coordinator Case Manager Clerical Attorney 1 3 1 1 Lyon County District Attorney 31 S. Main St. Yerington, NV Coordinator Case Manager Clerical Attorney 1 3 1 1 Mineral County District Attorney 166 E Street Hawthorne, NV 89415 Coordinator Case Manager 1 1 Nye County District Attorney 101 Radar Road Tonopah, NV Coordinator Case Manager 1 5 Pershing County District Attorney 535 Western Avenue Lovelock, NV Coordinator Caseworker 1 1 Washoe County District Attorney 1 South Sierra Street, 4th Reno, NV 89520 Program Manager Assistant Manager Supervisor Case Manager Clerical Legal Secretary Training IT Staff Attorney Investigations 1 1 4 18 2 9 1 3 3 2 CONCURRENT IMPACTS/PROJECTS The IV&V vendor will provide IV&V services for the concurrent CSE System Replacement Project (the Replacement Project). The Replacement Project includes staff, an implementation vendor, a PMO vendor, a Quality Assurance vendor, and contracted staff augmentation.
Process Definition and Product Standards QA-12 Verify that the processes and standards are compatible with each other and with the system development methodology. Process Definition and Product Standards QA-13 Verify that all process definitions and standards are complete, clear, up-to-date, consistent in format, and easily available to project personnel Training Requirement Item Req # Requirement Description User Training and Documentation TR-1 Review and make recommendations on the training provided to system users. Verify sufficient knowledge transfer for maintenance and operation of the new system. User Training and Documentation TR-2 Verify that training for is instructor-led and hands-on and is directly related to the business process and required job skills. User Training and Documentation TR-3 Verify that user-friendly training materials and help desk services are easily available to all users. User Training and Documentation TR-4 Verify that all necessary policy and process and documentation are easily available to users. User Training and Documentation TR-5 Verify that all training is on-time and is evaluated and monitored for effectiveness, with additional training provided as needed. Developer Training and Documentation TR-6 Review and make recommendations on the training provided to system developers. Developer Training and Documentation TR-7 Verify that developer training is technically adequate, appropriate for the development phase, and available at appropriate times. Developer Training and Documentation TR-8 Verify that all necessary policy, process and standards documentation is easily available to developers. Developer Training and Documentation TR-9 Verify that all training is given on-time and is evaluated and monitored for effectiveness, with additional training provided as needed. Requirements Management Requirement Item Req # Requirement Description Requirements Management RM-1 Evaluate and make recommendations on the project’s process and procedures for managing requirements. Requirements Management RM-2 Verify that system requirements are well-defined, understood and documented. Requirements Management RM-3 Evaluate the allocation of system requirements to hardware and software requirements. Requirements Management RM-4 Verify that software requirements can be traced through design, code and test phases to verify that the system performs as intended and contains no unnecessary software elements.