Context Setting Things a PPG could do Working with the Practice A Simple Guide to the New NHS Responsibilities of the patient (from Avondale GP Practice) Contents and understanding of Friendly guide to Clinical Commissioning Understand and promote the Patient Advice and Liaison Service - PALS Health checks 21 Century Joined Up Care Project A Call to Action inc 24/7 Services Information on Prescription – supporting patients who have been newly diagnosed by helping them to access disease specific information Content and understanding of the NHS Complaints Process and Independent Advocacy service available Basket of Services – what does the CCG pay practices to deliver for patients over and above the core contract Promote service through distribution of information and showing of a film in the waiting room Purpose of Shared decision making with your clinician CCG Prospectus – Includes a PIE chart of spending Help patients to understand the different costs of health services according to where they go by having the Play Your Cards Right game available in the waiting room (nb. This facility will become available when units have Wi-Fi links late 2014) Promoting Copying letters to patients so that they see what is being written between clinicians and other professionals How does commissioning actually work and how does it differ for providing primary care Help patients understand the Choose and Book service and how they can choose where they go for treatment and when they make the appointment Discuss the practice test results timescales What happens if patients need treatment that the CCG does not commission Understand what the Care Quality Commission is coming to the practice to discuss with the PPG and how they will be assessing the practice Discuss where phlebotomy/blood tests are taken Summary Care Record/ Electronic Patient Records/ E-referral systems Understand the new revalidation process that GPs are going through and how the PPG can support the process Personal Budgets are coming in for patients who have a long term condition – how can the PPG work with the practice on this?
Understand the 111 service Promoting the PPG With press articles. Advertise on practice tv screen. Ask GP to approach known people and ask if interested to attend. Check with the practice that the right patients are signed up for Right Care/Special Patient Notes. Understand the criteria to qualify What is meant by federation of practices, how will it affect my GP practice and its benefits in bidding for service delivery when tenders are out Promote and and regularly check to see what reports have been posted about your practice Identify what specialist roles eg Diabetic Nurse/COPD nurse your practice has and if they are not in the practice where could you get the support What is the role of PPGs from the CCG perspective and what are the PPG networks and Stakeholder Forums for. Join the Patient awareness of the NHS Care.data initiative and how sharing information in medical records can help the NHS to provide better care. Also process in GP Practice for recording when patients choose not to share their data. How does prescribing work and why do patients get changed from one drug to another all the time? (Presentation on prescribing available to PPGs and/or a wider practice/locality audience to explain this complex area) Take inspiration from the NHS Networks Smart Guides The guides provide straightforward advice on all aspects of patient and public engagement in an easily digested format. Clinician to visit PPG to update on what is happening with Primary Care Commissioning /general progress reports Screening tests Produce articles for a PPG newsletter using press release template Investigate how the PPG could use the patient experience touch screen that is available for the practice 24 hour Blood Pressure Monitoring Ask about services delivered at or through the surgery eg Citizens Advice CAB and counselling Contractual Requirements for GP Practices – The Patient Participation requirements and payments is outlined on P48 onwards. Single Point of Access (SPA) – Is your practice using it? Check out referrals to health promotion services eg Waist Wise and Smoking Cessation Services Use of the Voluntary Sector Review the National GP survey Practice Mergers Promote the PPG at community and summer events