customers will be protected during merger transitions. In addition to the public statements, parties filed written comments to review the testimony provided at the hearings as well as provide further evidence and information regarding the causes of call completion failures and outages, including analysis of specific outages. TURN provided detailed comments in response to the Assigned Commissioner’s Ruling and Proposed Decision. The Final Decision relies heavily on public testimony and written comments provided by TURN in this proceeding. TURN urges the Commission to find that it has made a substantial contribution to the record in this case. 2. Outage The Scoping Memo requested comments on whether the current federal outage reporting thresholds were sufficient to identify issues and potential harms from outages and outages impacting rural and sparsely populated communities. The Scoping Memo also solicited proposals from parties for California-specific thresholds. TURN urged the Commission to lower the reporting threshold for outages because many outages, especially in rural Scoping Memo, May 6, 2015 at Appendix A-3-4 TURN/CforAT Opening Comments on Scoping Memo, June 12, 2015, p. 6-7 Assigned Commissioner’s Ruling, September 8, 2016, p. 7 TURN Comments on Assigned Commissioner’s Ruling, October 4, 2016, p. 3-4 TURN Reply Comments on Proposed Decision, December 12, 2016, p. 4-5 Final Decision at p. 123, 128-129, 139, 143, 145-146, 150, 165 Verified Reporting- scale
data. The Commission also agrees with TURN that further investigation into recent outages in isolated or rural communities is warranted and directs CD and SED to investigate those specific outages. 3. Outage Public Safety Through TURN’s comments at public hearings and work with county and local emergency services officials such as Mendocino County, the record in this proceeding clearly identified multiple instances of communication failures regarding outages and emergency communications between state and local officials, state emergency services, and carriers. The Final Decision finds that all emergency services officials need timely and specific information about outages to ensure public safety and to carry out their emergency response duties. The Final Decision includes extensive citations to TURN’s comments to support its requirement that respondent carriers provide 24 hour direct emergency contact information to all local, county and tribal emergency services personnel and to require that carriers should provide timely outage reporting data, at a lower reporting threshold, to local and county officials. OII, p. 35 TURN/CforAT Opening Comments on Scoping Memo, June 12, 2015, p. 7-8 Assigned Commissioner’s Ruling, September 8, 2016, p. 7-9 TURN Comments on Assigned Commissioner’s Ruling, October 4, 2016, p. 3-4, 14-15. TURN Reply Comments on Proposed Decision, December 12, 2016, p. 2-3 Final Decision p. 73, 102-104, 108-110, 121, 146, 152 Verified
APPENDIX Compensation Decision Summary Information Compensation Decision: Modifies Decision? No Contribution Decision(s): D1612066 Proceeding(s): I1405012 Author: ALJ Mason Payer(s): Intervenor Compensation Fund Intervenor Information Intervenor Claim Date Amount Requested Amount Awarded Multiplier? Reason Change/Disallowance The Utility Reform Network 03/06/17 $96,291.34 $ N/A Unresolved Issues Advocate Information First Name Last Name Type Intervenor Hourly Fee Requested Year Hourly Fee Requested Hourly Fee Adopted Christine Mailloux Attorney TURN $450 2014 $450 Christine Mailloux Attorney TURN $450 2015 $450 Christine Mailloux Attorney TURN $455 2016 $455 Christine Mailloux Attorney TURN $455 2017 $455 Ashley Salas Attorney TURN $195 2016 $195 Ashley Salas Attorney TURN $195 2017 $195 Regina Costa Expert TURN $300 2014 $300 Regina Costa Expert TURN $300 2015 $300 Regina Costa Expert TURN $305 2016 $305 (END OF APPENDIX)