DDS sponsored World Cafe Conference on Autism DDS sponsored Conquering the conference held for providers, DDS staff and families Public Partnership Limited (PPL)/DDS statewide Feedback Events for individuals · and families •!• ADVOCACY LEADERSHIP Self-advocate involvement on the Self-Determination Advisory Board has provided significant contributions in this past year. In addition to providing regular reports on statewide Massachusetts Advocates Standing Strong (MASS) activities and important positions and insights to the topic discussions held at the meetings, advocate board members worked to promote self-direction as follows: • Concerns were raised regarding the need for more service coordinator and support broker training so these staff could better assist individuals interested in and participating in self-direction. This discussion lead to strengthening content and requirements for training already underway and others in development. . • As a result of a discussion communication at Individual Service Plan (ISP) meetings, the Nr is for INDIVIDUAL Guide was distributed to area offices and to the board members and is sent to individuals in advance of their ISP meeting. • The self-advocates identified the need for to help them in self-direction. A committee of self-advocates and DDS managers was formed and worked over several months to create a more self-advocate user friendly version of the Choosing Which Service Model is Best for You brochure and to develop a Guide for Self-Directing Services in DDS. Both have been completed and distributed to MASS and DDS staff. • DDS funded the development of the MASS self-advocate training titled Choice and Control. To date have been eight (8) trainings presented by advocates across the state. At the statewide MASS Advocates Standing Strong Annual Conference, direction as a model for services was discussed throughout the conference. The related workshops included Self-Determination and Choice, and Directed
Section 5 two yes/no questions about whether the participant was aware of, and or currently used the electronic timesheet feature. There was also a question that asked for any benefits that have come from utilizing e-timesheet. Sections 6 and 7 were open-ended questions asking for feedback on the enrollment process, choice for point of contact and also what participants found to be the best and hardest part of PDP. In addition, any suggestions for program improvement were welcomed. Satisfaction Survey Analysis Section 1: All but one of the 69 respondents completed each question in section 1, in which they left half blank. Section 1 is split up into three subsections below; the first subsection are questions relating to self-direction, the second subsection relates to participant’s satisfaction with their DDS Support Broker, and the third subsection pertains to participant’s satisfaction with PPL. Participant-Direction Answer Options Agree Somewhat Agree Neutral Somewhat Disagree Disagree N/A Response Count 1. Participant-direction is helping me meet my 54 78.26% 6 8.70% 3 4.35% 0 0 6 8.70% 69 2. I prefer hiring my own employees to getting care from an agency. 53 76.81% 3 4.35% 0 0 6 8.70% 7 10.14% 69 3. I am satisfied with the ability to choose who I want as my support person/staff. 53 76.81% 7 10.14% 2 2.90% 0 1 1.45% 6 8.70% 69 4. I would recommend this program to a friend or family member. 55 79.71% 5 7.25% 6 8.70% 0 0 3 4.35% 69 5. I have easy access to PPL staff when I have budget questions or problems. 38 55.07% 10 14.49% 10 14.49% 3 4.35% 3 4.35% 5 7.25% 69 6. I find the administrative responsibilities that are required related to Participant- Direction are manageable. 40 57.97% 15 21.74% 5 7.25% 4 5.80% 1 1.45% 4 5.80% 69 7. Participant -Directed Services increases my ability to create and receive services that work for me and meet my needs. 53 76.81% 6 8.70% 7 10.14% 0 1 1.45% 2 2.90% 69
changes are made to the program rules. This is a great improvement from two years past when the lowest satisfaction rate (73%) pertained to support brokers assist with enrollment paperwork and managing employees. This has improved to 86% in FY16. Finally, please see the below questions which ask about participant’s satisfaction with PPL. Public Partnerships (PPL) Answer Options Agree Somewhat Agree Neutral Somewhat Disagree Disagree N/A Response Count 1. PPL processes my employee's timesheets correctly and on time. 38 58.46% 10 15.38% 2 3.08% 0 0 15 23.08% 65 2. PPL pays my employees accurately and on time. 39 60.00% 9 13.85% 3 4.62% 0 0 14 21.54% 65 3. In the event that my employee's timesheet is denied, delayed or pending payment, I am notified of the issue in a timely manner. 24 36.92% 8 12.31% 7 10.77% 2 3.08% 3 4.62% 21 32.31% 65 4. If I have a question or concern, PPL works with me to resolve it. 34 52.31% 9 13.85% 6 9.23% 1 1.54% 0 15 23.08% 65 5. PPL responds to my questions and concerns in a timely and professional manner. 38 55.88% 9 13.24% 5 7.35% 3 4.41% 0 13 19.12% 68 6. I feel comfortable calling PPL if I have a complaint or concern about their services. 43 63.24% 5 7.35% 9 13.24% 0 1 1.47% 10 14.71% 68 7. PPL staff is willing to assist me to complete my paperwork. 37 54.41% 6 8.82% 7 10.29% 0 4 5.88% 14 20.59% 68 8. The information that I receive from PPL is helpful and correct. 37 54.41% 10 14.71% 6 8.82% 3 4.41% 2 2.94% 10 14.71% 68 answered question 65 skipped question 4
Good 34.4% 22 Satisfactory 6.3% 4 Fair 6.3% 4 Unsatisfactory 1.6% 1 answered question 64 skipped question 5 Overall satisfaction with self-direction Answer Options Response Percent Response Count Excellent 63.1% 41 Good 23.1% 15 Satisfactory 7.7% 5 Fair 4.6% 3 Unsatisfactory 1.5% 1 answered question 65 skipped question 4 Below is a graphical representation of the data enclosed in the charts above: