Information from the L17 will be populated into the system, which will allow the user to copy and paste into their Case Management System Organisations will be aware of which other services have received the L17 for the family violence incident, providing improved information sharing as a basis for better coordination and collaboration in responding to L17 referrals Improved reporting capacity and tracking of outcomes The system will provide consistent reporting of the numbers of L17s referred to a service provider Ability for the service provider to record the outcome of the L17 – referral taken up, referral refused, no contact, no further action Improved efficiency of resource allocation for service providers, with the ability to assign to an individual worker and monitor the referral or report Ability for DHHS to measure outcomes of reports and referrals, improving service delivery and target interventions where necessary Reporting on the L17 by location, service type and outcome to allow DHHS and Victoria Police to improve service delivery and target interventions where necessary Provides information to support planning and evaluation of the effectiveness of the L17 process as a basis for continuous improvement Provide the ability to tailor government services to clients on documented demand Intention with respect to Phase 2 functionality Additional reporting functionality for both Family Violence service provider organisations and DHHS users Victoria Police to have the opportunity to retrieve outcomes of all referrals and reports initiated by them Service provider organisations (including DHHS Child Protection) to have the ability to integrate with their existing case management systems (i.e. a ‘push’ data model) Ability to link L17s by each party Service provider organisations to be notified of repeat L17 referrals made to their organisation, or related L17s Potential to host RAMPS and/or other multi-disciplinary approaches to address family violence (such as Hubs), as part of an integrated IT solution rather than separate platforms 1.1.4 Related processes There are a number of related projects underway across the Victorian government, arising out of the Royal Commission into Family Violence. Of most direct connection with this project is the RAMPS (Risk Assessment and Management Panels) project. The RAMPS project seeks to deliver co-ordinated case management to the women at highest risk of further family violence, by involving multiple service providers in collaborative multi-agency meetings. A RAMPS referral might begin with an L17 report, but not necessarily. The RAMPS project is now the subject of an Information Usage
“Although consent is not required, police must inform all parties that the referral is being made to the nominated referral agency . The L17 should not be forwarded to the nominated agency until the party has been informed of the referral.” Further, the recipient Family Violence service provider will then, upon first successful contact with the individual, explain that a referral was made by Victoria Police. Risk Identifier: If the answers to questions 3(a) and (b) are both NO please address Notice as a risk in Part 3 – Privacy Risk Mitigation. Direct/Indirect Collection 4(a) Is the information being collected DIRECTLY from the individual? If NO, proceed to question 4(c). N 1.4 4(b) Will any information also be collected INDRECTLY about the individual? If NO, proceed to question 5. Y 4(c) If the answer to question 4(a) is NO or the answer to question 4(b) is YES, please check the exception to the notice requirement that applies. Reasonable steps have been taken to ensure the individual whom the information is about has been made aware of the information in question 3; OR Y 1.5 It would pose a serious threat to the life or health of any individual if the matters in question 3 were communicated to the individual Y The collection is by a law enforcement agency for a law enforcement function or activity (for further information see Section 15 of the PDPA). Y Risk Identifier: If the answers to questions 4(a) and (b) are all NO, please address Indirect Collection as a risk in Part 3 – Privacy Risk Mitigation. Unique Identifier 5(a) Will this program assign or collect a unique identifier. If NO, proceed to question 6. Y 5(b) Is it NECESSARY to assign a unique identifier to enable your organisation to carry out its program? See explanation at 1.3.3 above. Y 7.1 5(c) Will a unique identifier of another organisation be used ONLY if one of the following conditions is met? 7.2 It is necessary for your organisation to carry out its functions; OR Y