The Dame Sybil Thorndike Healthcare Centre The Thorndike Surgery A guide to our Services Surgery Opens Times Additional Info Monday 8:30am – 12:30 13.30 - 18.30 We deal with emergencies from 8:00 on the telephone. We offer extended hours which can be pre-booked. Monday - Friday available from 07:10. We have some later appointments during the week. We offer Saturday Mornings -9:00 – 11:30 ***We offer online booking for advance appointments + on the day appointments available from 7am *** Tuesday 8:30am – 12:30 13.30 - 18.30 Wednesday 8:30am – 12:30 13.30 - 18.30 Thursday 8:30am – 12.00 14.00- 18.30 Friday 8:30am – 12:30 13.30pm -18.30 Saturday Extended Hours 9:00am – 11:30 Main Surgery Only Pre-book able Telephone Main Surgery Fax 01634 817217 01634 810814 Branch Surgery Fax 01634 334202 01634 334293 Evenings and weekends Call NHS 111 Service 111 Please note reception closes between 12:30 – 13:30 every day except on Thursday where it is closed between 12:00 – 14:00 for staff training. The branch surgery opens daily except Friday afternoon for appointments and closes lunchtimes. The Dame Sybil Thorndike Healthcare Centre serves part of as well as its surrounding areas. The Thorndike Surgery team includes 7 GPs, 4 experienced nurses, 4 Health Care Assistants, 3 secretaries, practice manager and reception/administrative staff. We offer full general practice services and run specialist clinics for asthmatics, diabetics, family planning (including coils & implants) joint injections and we offer minor surgery including vasectomies. We aim to treat all our patients promptly, courteously and in complete confidence. We feel it is important you know who you are speaking to, so our practice staff wear a name badge and identify themselves on the telephone.
Specialist and hospital care If a GP or another member of our health care team considers you need hospital treatment or specialist care they will discuss your options choices with you. They may be able to book your appointment electronically while you wait. If you would prefer to have some time to think before deciding where and when to have your treatment, you will be offered the option of booking the appointment at a later date. Patient Information Being referred to a Consultant/Specialist If you are to be referred to a Specialist Consultant the doctor may give you the Choose & Book paperwork before you leave the consulting room. If you wish to select a specific hospital you will need to inform the doctor during your consultation. If however the paperwork cannot be raised at the time of your visit it will be done by the Secretary within the next 3-5 days. This will then be left in reception for you to collect. In order to book your appointments please follow the steps below: 1. If you do not leave the consultation with your paperwork please call in to the surgery in 3-5 days to collect your paperwork. 2. Ring the telephone number on the front page to book appointment. Please note that unless you ring to make your appointment you will be removed from the Choose & Book waiting list. PROVIDER MONDAY TUESDAY WEDNESDAY THURSDAY FRIDAY The Healthy Living Centre, The Delce Rochester NO APPOINTMENT walk-in 08:15 – 11:30 last ticket 08:15 – 11:30 last ticket 08:15 – 11:30 last ticket 08:15 – 11:30 last ticket 08:15 – 11:30 last ticket Thorndike Main Surgery BOOKED Appointment although we will 07:10 – 09.30 07:10 – 09.30 07:10 – 09.30 07:10 – 09.30 07:10 – 09.30