Redacted The process of removing confidential or proprietary information from a document prior to release of information to others. RFP Request for Proposal - a written statement sets forth the requirements and specifications of a contract to be awarded by competitive selection as defined in NRS 333.020(8). Shall Indicates a mandatory requirement. Failure to meet a mandatory requirement may result in the rejection of a proposal as non-responsive. Should Indicates something that is recommended but not mandatory. If the vendor fails to provide recommended information, the State may, at its sole option, ask the vendor to provide the information or evaluate the proposal without the information. SLA Service Level Agreement ~ Agreed upon timeframes for vendor response and repair of problems with testing system. State The State of and any agency identified herein. Subcontractor Third party, not directly employed by the contractor, who will provide services identified in this RFP. This does not include third parties who provide support or incidental services to the contractor. Testing Station Equipment used by DMV driver’s license applicants to take a knowledge test. Testing System Service system capable of replication and access. Trade Secret Information, including, without limitation, a formula, pattern, compilation, program, device, method, technique, product, system, process, design, prototype, procedure, computer programming instruction or code that: derives independent economic value, actual or potential, from not being generally known to, and not being readily ascertainable by proper means by the public or any other person who can obtain commercial or economic value from its disclosure or use; and is the subject of efforts that are reasonable under the circumstances to maintain its secrecy. User Department, Division, Agency or County of the State of . Vendor Organization/individual submitting a proposal in response to this RFP. Web-based Application Application that runs on the centralized servers via webcall from a testing station. Will Indicates a mandatory requirement. Failure to meet a mandatory requirement may result in the rejection of a proposal as non-responsive. STATE OBSERVED HOLIDAYS The State observes the holidays noted in the following table. When January 1st, July 4th, November 11th or December 25th falls on Saturday, the preceding Friday is observed as the legal holiday. If these days fall on Sunday, the following Monday is the observed holiday. Holiday Day Observed New Year’s Day January 1 Martin Luther King Jr.’s Birthday Third Monday in January Presidents' Day Third Monday in February Memorial Day Last Monday in May
Double/Triple 20 16 English AAMVA/FMCSA Tankers 20 16 English AAMVA/FMCSA Hazardous Material 30 24 English AAMVA/FMCSA Passenger 20 16 English AAMVA/FMCSA School Bus 20 16 English AAMVA/FMCSA Non-Commercial C 50 40 English Spanish STATE Class C DAC (Driver Authorization Card) 50 40 English Spanish STATE Motorcycle (Version 17) 25 20 English Spanish MSF Class A or Class B License 35 28 English Spanish STATE Air Brakes 20 16 English Spanish STATE Towing or J Endorsement 20 16 English Spanish STATE Test Category Test Type per Test Questions to Pass Test Provided by Federal, State or Other Agency Commercial Skills Examiner Certification (CCE) Certified Commercial Examiner 50 40 English AAMVA/FMCSA Commercial Knowledge Examiner Certification (CCKE) Certified Commercial Knowledge Examiner 25 20 English Non-Commercial Examiner Certification (CDE) Certified Drive Examiner 50 40 English AAMVA/FMCSA Third Party Certifier (CTT) Certified Third Party Tester 50 40 English AAMVA/FMCSA Motorcycle Instructor (CME) Certified Motorcycle Examiner 50 40 English MSF Multiple Tests Up to 10 tests can be taken back-to-back N/A N/A N/A N/A exam modifications will be provided by the vendor at no cost to the State. Question
DMV’s application or accessing it on contractor premises), the contractor agrees to: Perform services in keeping with the described service levels contained herein. Promptly report any service level violations in accordance with the service level reporting requirements contained herein. Work in good faith and using commercially reasonable efforts to address and otherwise resolve service level violations that arise. Provide a service level in keeping with levels performed by NV DMV personnel and otherwise aligned with commercial best practices prior to the operational transfer. Service Level Commitments The contractor meet the service level commitment for each SLA/SLO set forth in the charts below. Service Level SLA or SLO Support Hours NV DMV Requirements Required Response Required Resolution Incident Resolution: Mean Time to Repair (Priority 1 Outages) SLA 7 X 24 Every 15 minutes until resolution <= 1 hour Security: Security Compliance SLA 7 X 24 Continuous N/A Security: Critical Vulnerability Remediation SLA 7 X 24 Continuous 30 days after initial identification Security: High Vulnerability Remediation SLA 7 X 24 Continuous 60 days initial identification Security: Medium Vulnerability Remediation SLA 7 X 24 Continuous 180 days initial identification Security: Vulnerability Mitigation Reporting SLA 7 X 24 Continuous Monthly Service Availability: Real-time Processing SLA 7 X 24 See specification below N/A Service Levels – User Experience I Service Level Agreement: User Experience Specification Incident Resolution – Time to Repair (Priority 1 Outages)
If “Yes”, please provide the following information. Table can be duplicated for each issue being identified. Response Date of alleged contract failure or breach: Parties involved: Description of the contract failure, contract breach, or litigation, including the products or services involved: Amount in controversy: Resolution or current status of the dispute: If the matter has resulted in a court case: Court Case Number Status of the litigation: Vendors must review the insurance requirements specified in Attachment E, Insurance Schedule for RFP 3218. Does your organization currently have or will your organization be able to provide the insurance requirements as specified in Attachment E. Yes No Any exceptions and/or assumptions to the insurance requirements must be identified on Attachment B, Technical Proposal Certification of Compliance with Terms and Conditions of RFP. Exceptions and/or assumptions will be taken into consideration as part of the evaluation process; however, vendors must be specific. If vendors do not specify any exceptions and/or assumptions at time of proposal submission, the State will not consider any additional exceptions and/or assumptions during negotiations. Upon contract award, the successful vendor must provide the Certificate of Insurance identifying the coverages as specified in Attachment E, Insurance Schedule for RFP 3218. Company background/history and why vendor is qualified to provide the services described in this RFP. Limit response to no more than five (5) pages. Length of time vendor has been providing services described in this RFP to the public and/or private sector. Please provide a brief description. Financial information and documentation to be included in Part III, Confidential Financial Information of vendor’s response in accordance with Section 9.5, Part III – Confidential Financial Information.