6.3 Staff Qualifications 6.3.1 The Service Provider will ensure staff are appropriately qualified and experienced according to the three specific job roles set out in the table below: Staff role Acceptable Qualification(s) and Experience Manager Within the last 5 years, worked for at least 18 months in a position relevant to the supported accommodation of young people or the residential care of Young People Worked for at least 1 year in a role requiring the supervision and management of staff working in a supported accommodation or residential care role with Young People Within 3 years of the date of first managing a supported accommodation setting / residential care home, acquired the ‘Level 5 Diploma in Leadership and Management for Residential Childcare (England)’ or at the point of employment in this role already hold the ‘NVQ Level 4 Leadership and Management for Care Services’ Key (support) worker Within the last 5 years, worked for at least 12 months in a position relevant to the supported accommodation of young people or the residential care of Young People Within 2 years of the date of first working in a supported accommodation setting / residential care home, acquired the ‘Level 3 Diploma in Residential Childcare (England)’ or at the point of employment in this role already hold Level 3 NVQ or Diploma in one of the following: Health and Social Care (Young People) Young People’s Workforce Youth Work Practice Generic staff member (housekeeping, admin, log recording / basic case notes, allowance distribution, CCTV monitoring, basic cooking and housekeeping support) Level 2 GCSE - Grade ‘C’ or above including English and Maths (from 2018 Level 5 or above) or Level 2 NVQ in literacy and numeracy or Level 2 Diploma in literacy and numeracy GCSE, NVQ and Diploma qualifications must be accompanied with relevant and demonstrable experience of working with young people. Generic staff member will hold the relevant qualifications at the point of commencement of service delivery. 6.3.2 Should the Service Provider wish to employ staff with different or lower qualifications, this will only be accepted by the Council with prior agreement. The Council’s decision will be final 6.4 Staff Supervision 6.4.1 The Service Provider will ensure all staff receive regular supervision on a monthly basis as a minimum. Details of the supervision will be recorded and held on staff files.
12.8 Authorised Absence 12.8.1 Young People may request to stay away from the Placement from time to time. The Service Provider will discuss this request at least 24 hours in advance of the absence with the Allocated Social Worker and the absence will not be permitted to take place until authorisation has been agreed by the Allocated Social Worker. 12.8.2 The Service Provider will record details of the absence will be recorded on the Young Person’s file. 12.8.3 In the event of the Young Person not returning at the agreed time the Service Provider will follow the procedure set out at Section 4.2: Missing Episodes and Unauthorised Absences. 12.8.4 During an Authorised Absence, the Service Provider shall undertake regular checks to each Young Person to ensure they are safe and well. These checks should take place approximately every 3 hours though this frequency should be increased or decreased, subject to the risk assessment. Should a Young Person text in to the Service Provider, this should be verified with a call back to ensure that the Young Person is not under any form of duress. 12.8.5 During an overnight Authorised Absence, the Provider should check-in at 10pm and then the following morning at 9am. 12.9 Interpretation and Translation 12.9.1 The Service Provider will supply Young People who have English as an additional language with suitable interpreters. The costs of translation and interpretation will be reimbursed as follows: Reason for Translation / Interpretation Funded By Interventions and assessments in respect of immigration. The Home Office and/or Thurrock Council All visits by Children’s Service Thurrock Council All other circumstances The Service Provider (within the Assessment Fee) 12.9.2 The arrangement of provision of interpretation services (excluding Thurrock Council Children’s Services) will be arranged by the Service Provider. The Council will not be responsible for arranging and/or funding provision under these circumstances. 12.10 Overview of Support for Young People 12.10.1 The Service Provider will allocate a member of staff to act as a Key Worker to support the Young Person at the Accommodation Setting. Every effort shall be made to ensure continuity of Key Worker during the period of the Placement and the Service Provider will not change the Key Worker unless they leave the Service Provider’s employment.
APPENDIX 1 – KEY PERFORMANCE INDICATORS Key Performance Indicators will be reviewed annually. The reporting frequency in the table below will apply when placements are commissioned. Outcome Description Calculation KPI Target Reporting Frequency 1. Delivery of high quality support leading to independence. 1.1 Percentage of Young People who receive the number of support hours set out in their Support Plan. 1.1 Number of Young People receiving the number of support hours set out in their Support Plan divided by all Young People 95% Quarterly Reporting 1.2 Percentage of Young People progressing towards achieving their Support Plan outcomes by the planned end of the placement. 1.2 Number of Young People progressing to achieving their Support Plan outcomes by the planned end of the Placement divided by all Young People. 95% 1.3 Percentage of Young People judged to be ready for independence by the Allocated Social Worker. 1.3 Number of Young People judged to be ready for independence by the Allocated Social Worker divided by all Young People aged 18 whom the Allocated Social Worker believes are able to be ready for independence. 90% 2. Young People are supported to achieve good health 2.1 Percentage of Young People who have registered with a Doctor (GP) within three days. 2.1 Number of Young People registered with a GP within three days of arriving at the Placement divided by all Young People 95% Quarterly Reporting 2.2 Percentage of Young People who have registered with a Dentist within three days. 2.2 Number of Young People registered with a Dentist within three days of arriving at the Placement divided by all Young People 95%
2.3 Percentage of relevant Young People who have registered with an Optician within three days. 2.4 Percentage of Young People registered with an Optician divided by all Young People who wear glasses or contact lenses or need help with vision. 95% 3. Young People maximise their opportunities for Education, Employment or Training (EET) within the Legal Requirements. 3.1 Percentage of Young People in Education, Employment or Training 3.1 Number of Young People in Education, Employment or Training divided by all Young People aged 16-18 95% Quarterly Reporting 3.2 Percentage of Young People attending at least the minimum number of hours of Education, Employment or Training. 3.2 Number of Young People attending the minimum or higher number of hours of EET averaged over the quarter divided by all Young People aged 16.18 95% 4. Young People receive additional support when this is needed 4.1 Percentage of Young People attending Substance Misuse Specialist Support when this is identified as a need. 4.2 Number of Young People attending Substance Misuse Support divided by all Young People identified as needing Substance Misuse Sup-port 100% Quarterly Reporting 4. Young People receive additional support when this is needed 4.2 Percentage of Young People attending Emotional Wellbeing and Support Services when this is identified as a need. 4.2 Number of Young People attending Emotional Wellbeing and Support Services divided by all Young People identified as needing Emotional Wellbeing Support. 100% Quarterly R Reporting 4.3 Percentage of Young People attending and ESOL Course for at least 80% of the time when this is identified as a need. 4.3 Number of Young People attending an ESOL Course for at least 80% of the time divided by all Young People needing support with English. 100%
5. Young People are engaging with the wider community 5.1 Percentage of Young People engaging in a structured positive activity or club outside of the Placement. 5.1 Number of Young People engaging in a structured positive activity or club outside of the Placement divided by all Young People. 95% Quarterly Reporting 6. All staff are trained according to the requirements of the specification 6.1 Percentage of staff receiving an induction meeting the requirements in Section 6.5 within 2 weeks of employment start date. 6.1 Number of staff receiving an induction meeting the requirements in Section 6.5 within 2 weeks of employment start date divided by all new staff 100% Six Monthly Reporting 6.2 Percentage of staff completing the specific training programme set out for their role within four weeks of the planned completion date 6.2 Number of staff completing the specific training programme set out for their role within four weeks of the planned completion date divided by all staff with a training programme 100% 6.3 Percentage of staff completing annual update training appropriate for their role 6.3 Number of staff completing annual update training appropriate for their role divided by all staff with programmed annual update training. 100 Annual Reporting 7. Social Value To be agreed following tender
APPENDIX 5 – DATA PROTECTION, GDPR AND RELATED POLICIES Service Providers must familiarise themselves with the requirements of the following policies: General Data Protection Regulation Policy Thurrock Council Corporate Data Protection Policy Thurrock Council Records Management Policy Thurrock Council Corporate Information Security Policy The General Data Protection Regulation Policy is set out in the following guidance from the Information Commissioner’s Office The Council’s Corporate Data Protection Policy is available via the link below: The Council’s Records Management Policy and Corporate Information Security Policy are set out on the following pages. THURROCK COUNCIL Records Management Policy Introduction Thurrock Council recognises that its records are a vital business resource and are key to the effective functioning and accountability of the Council. Efficient management of records is essential in order to: • Support the Council’s core business activities • Comply with legal and regulatory obligations • Provide a high quality service to our customers This policy provides a framework for the management of Thurrock Council’s records. Scope This policy applies to all records created, received and maintained by the staff of Thurrock Council, or those acting as its agents, in the course of Council business. A record is defined as a document held in any format including (but not limited to)
Version control Effective version control is essential to good records management practice. It is particularly vital where electronic documents are stored in a shared area where they may be updated by a number of different users. Whenever any alteration is made to a record, it must be allocated a new version number. These should use consecutive numbering in a standard format (i.e. Draft records V0.1, V0.2 and for final records V1.0, V2.0) Metadata Metadata is data about data, and therefore provides basic information such as the author of a work, the date of creation, links to any related works, etc. One recognisable form of metadata is a card (hard or soft copy) index catalogue in a library; the information on that card is metadata about a book. Metadata exists for almost every conceivable object or group of objects, whether stored in electronic form or not. Any metadata used in electronic documents must conform to the e-Government Metadata Standard (e-GMS). The use of metadata is particularly important in documents published on the Internet, in order to facilitate retrieval via search engines. Roles and Responsibilities Ownership of the Policy The owner of the Records Management Policy is the Information Manager, who is responsible for the development and implementation of a Records Management programme and strategy. Individual Directorates should only develop procedures and practices in line with this policy. Individual members of Council staff are responsible for creating and maintaining records in accordance with best practice, legal requirements and for ensuring that records are held securely. Training and awareness All line managers must ensure that members of staff responsible for managing records are appropriately trained, and that all staff are aware of the need for and significance of records management. Monitoring compliance The Information Management Team will (subject to resources) monitor compliance with the policy and performance with regard to the storage, retrieval and retention of records. References/Supporting Documents Corporate Document Retention Policy Thurrock Councils Publication Scheme ISO 15489 International Standard for Records Management Lord Chancellors code of practice on the management of records under secti46 of the Freedom of Information Act
Internet access The Accommodation Setting will be equipped with high speed internet access and Wi-Fi throughout. Controls should be in place to restrict access to the following sites: Pornography Racism Terrorism Extremism Eating disorders Violence Gambling Self-harm Suicide Crime Child abuse Heating Each Accommodation Setting will have either a gas or electric (fixed and not portable) based heating system which provides heat in all rooms with controllable thermostats on each radiator. Adequate background ventilation will be in place where gas appliances are being utilised. Cleaning The Service Provider will be responsible for cleaning of communal areas of the Accommodation Setting. All areas including lounges, kitchens and bathrooms will be cleaned twice a week. Where a Young Person is not keeping these areas clean, tidy and hygienic the Accommodation Setting will support the Young Person to ensure that they respect these areas. Individual bedrooms will be the responsibility of each Young Person dependent. Cleaning materials and devices (vacuum cleaner) will be made available for use by Young People. It is expected that rooms will be cleaned twice a week in line with the communal areas. Where a Young Person is not cleaning their individual rooms they will be supported to ensure that this task is undertaken. Whilst every effort shall be made for the Young Person to undertake this themselves, however the room shall not be permitted to become dirty, and this task will be undertaken by the Accommodation Setting where necessary. Where this has to be undertaken staff will report this to the social worker in their monthly report. All Young People should accept their responsibility to ensure that cleaning is carried out, with no Young Person completing in excess of their allocated responsibilities. A Young Person’s laundry will also be their own responsibility, with the above caveat that a Young Person should not be allowed to wear dirty clothing, should they not undertake this task themselves they will receive support to do so, in line with the way which rooms should be kept clean, as described above. A washing machine and ironing board/iron will be available. Suitable drying facilities will be in place without the need for having excessive amounts of wet clothing indoors. Hazardous cleaning materials will be stored securely and subject to a risk assessment. Garden areas All garden areas should be kept tidy with grass cut regularly and maintenance / repairs made to any sheds or outbuildings.