Attachment A – Sample Contract ………..……………………………………………....26-39 Attachment I – Statement of Work……………………………………………………….40-66 Attachment II – Hardware/Software Environment.…………………………………….67-68 Attachment III – Contractor Personnel and Other Resources...……………………….69 Attachment IV – State Furnished Resources…………………..………………………..70 Attachment V – Cost Data…………………………………………………..…………….71 Attachment VI – Insurance Requirements for Contractors……………………………72-74 Attachment VII – Liquidated Damages…………………………………………………..75-78 Attachment VIII – System Functional Requirements……..…………………………….79-95 Form C – Company Background Information ……………………………………….....96 Certification Statement………………………………………………….………………...97 Checklist - Items to be Submitted ……………………………………………………….98-99 Schedule of Events Activity Date 1. General Release of RFP January 21, 2015 2. Deadline to submit written questions about the RFP February 9, 2015 (4:00 p.m. Central Time) 3. Posts Responses to Inquiries Responses to be posted at and February 13, 2015
CRS Walk-in 24% GCMS Tee Time 17% The State at its discretion may assess liquidated damages if the Contractor fails to perform at the stated service levels within this RFP. Any liquidated damages assessed by the State will be deducted from fees earned and invoiced by the Contractor. 4. Determination of Responsibility a. Company Background and Financial Stability Please submit a letter of good standing from the proposer’s bank and two credit references Please complete and submit the Company Background Information Sheet (Form C) b. Before entering into the contract let under this RFP, the State will be required to certify that it has determined the selected Contractor to be responsible, according to the following factors as they relate to the purpose and scope of this RFP: Has adequate financial resources for performance, or has the ability to obtain such resources as required during performance; Has the necessary experience, organization, technical qualifications, skills, and facilities, or has the ability to obtain them (including probable subcontractor arrangements, if applicable); Is able to comply with the proposed or required time of delivery or performance schedule; Has a satisfactory record of integrity, judgment, and performance; and Is otherwise qualified and eligible to receive an award under applicable laws and regulations. Proposers should ensure that proposals contain sufficient information for the State to make its determination by presenting acceptable evidence of the above to perform the services called for by the contract. That is, a separate submission is not required for this subsection if the proposer has determined that the proposer
including management and financial information, for purposes of assessing contract performance and financial audits. Data and Database Management Describe the Proposer’s understanding of the role of the Proposer’s data manager as it relates to the System database. Describe the potential for database growth and existing or potential future use. System Performance Standards The Proposer must provide thorough and detailed performance goals and standards for ensuring quality service. These must, at a minimum, include those required in Attachment A. The Evaluators will evaluate the proposed standards for reasonableness and ease of monitoring by the State. The Proposer shall discuss how it will ensure compliance with all OSP performance standards, as outlined in Attachment A, which will be assessed and monitored routinely for meeting the terms of the contract and for determining a basis for any renewal of the original contract term. The Proposer must provide clear and useful standards for any additional performance criteria needed to evaluate System operations. Customer Service and Call Center Provide a schematic and accompanying description of your call center(s). Include call center statistics (e.g., per day and per year, peak and non-peaks seasons and hours, average transaction processing time, queue length and control, number of active operators, back-up during peak hours and cross training). Project any changes in call center or agent operations due to the increase or decrease of business (e.g. personnel requirements, hardware and software improvements). Describe the proposed procedure(s) for handling customer complaints, concerns, suggestions and general inquiries. Parks and Black Bear Golf Course Training and Help Desk Support
Cabins – Required Attributes Park – name of park Site Number – the number assigned to the cabin within the park Type – Standard, Deluxe Site Status – Reserved, Occupied, Available, Closed Maximum Occupancy Cost per Night Group Camps – Required Attributes Park – name of Park Site Number – the number assigned to the group camp within the park Site Status – Reserved, Occupied, Available, Closed Maximum Occupancy Cost per Night Lodges – Required Attributes Park – name of park Site Number – the number assigned to the lodge within the park Site Status -- Reserved, Occupied, Available, Closed Maximum Occupancy Cost per Night
Gift Card Sales/Transaction Report - This report must track gift card purchases, reloads, voids, and refunds issued to new or existing gift cards. The report must contain the sales location, transaction date, customer information, order number associated with the transaction, payment type (Cash or Credit Card) associated with the purchase of the gift card, Payment ID, Gift Card number and amount of the transaction. Park Revenue Report – This report must have the ability to be run for an individual park or all parks for any specified date range. The report must include the District number, the name of the park, the type of revenue, the account number, the account name (e.g. Campsite, Cabin, Lodges, Group Camps, Pavilions, and all POS revenue generating items) and Payment Types. The report must be formatted so that all data is sorted by District, by Park, and then Account Name. The report must be subtotaled by Account Name, Park, District and totaled for the State. Revenue Distribution Detail Report – This report must display the distributed revenue by revenue location, number (reservation or POS) and revenue accounts. Arrival Report – This report must show all arrivals for a specific date. The report must include occupant name, reservation ID, site number, number in party, equipment, departure date, balance due, any discounts, name of person who made the reservation, the primary occupant. Once a camper has fully checked-in, that camper must no longer appear on the Arrival Report. The report must be printable and be able to be run for a period of up to 14 days. The user must be able to select start and end dates for the report. The report must be structured so that the user can run a report for each facility type separately or any combination of these facilities.