Appendix C: Online Survey Questions Online Survey CFC Dear Participant, You are invited to participate in a research project. The purpose of this research is to explore the challenges and needs of children, young people and parents who have settled in Australia as refugees. This research is aimed at helping make services better for these parents and children. The report about this research will be provided to the Department of Social Services. This study has been approved by the Human Research Ethics Committee at the Australian Catholic University. We are asking agencies that provide services and supports to families in Australia their work with refugee parents and their children. We would like to find out how family support services are working with this population group, about any services that they may provide for them and ideas for improving services. We acknowledge that your service may only see refugee parents and their children intermittently or may not be aware of the visa status of your clients. Please answer the questions to the best of your ability and knowledge. The research involves taking part in one on line survey. The survey consists of 16 questions and we expect this survey will take about 10- 15 minutes of your time. Participation in the research is voluntary and you can withdraw from the research at any time without giving a reason. Your responses will be aggregated and no personally identifying data will be used or accessible to anyone outside the research team. The data will then be used by the researchers for data analysis, for writing the research report and preparing articles for academic journals.
Appendix F: Target Groups and Services Provided SMRS What types of services or supports do you provide that aim to support parenting and positive relationships? Counselling Advocacy Education and skills Other - Please specify Case Management Child-focused groups Who you identify as the target client group(s) for your service? Refugee and Humanitarians entrants 24 39.34% 45 73.77% 41 67.21% 23 37.70% 46 75.41% 22 36.07% 61 100.00% Permanent Residents 13 36.11% 26 72.22% 25 69.44% 18 50.00% 27 75.00% 15 41.67% 36 100.00% Other Family Visa Holders 10 37.04% 22 81.48% 20 74.07% 14 51.85% 22 81.48% 11 40.74% 27 100.00% Women at Risk 16 45.71% 29 82.86% 27 77.14% 15 42.86% 28 80.00% 17 48.57% 35 100.00% Children up to 12 years 14 46.67% 22 73.33% 24 80.00% 11 36.67% 23 76.67% 18 60.00% 30 100.00% Family Groups 14 42.42% 25 75.76% 26 78.79% 15 45.45% 27 81.82% 20 60.61% 33 100.00% Sole Parents 12 44.44% 23 85.19% 23 85.19% 14 51.85% 21 77.78% 14 51.85% 27 100.00% Other - Please specify 5 31.25% 10 62.50% 12 75.00% 13 81.25% 12 75.00% 6 37.50% 16 100.00% People up to 18 years 16 50.00% 24 75.00% 25 78.13% 14 43.75% 25 78.13% 17 53.13% 32 100.00% Parents 14 42.42% 26 78.79% 27 81.82% 15 45.45% 26 78.79% 17 51.52% 33 100.00% Total 25 36.76% 47 69.12% 44 64.71% 26 38.24% 51 75.00% 24 35.29% 68 100.00%
Appendix G: Contact with other services SMRS - Frequency of contact with other service types Question Never Sometimes Regular Total Responses School / other educational facility 0 14 27 41 Childcare 10 22 8 40 Youth group / organisation / program 7 10 21 38 Government administered Housing 5 19 15 39 Centrelink 3 16 20 39 Community health agency 1 16 22 39 Mental health agency 2 21 15 38 Disability agency 9 22 7 38 Family support agency 4 22 12 38 Police 5 19 14 38 Church / place of worship 9 25 5 39 Service organisations (e.g. Apex, Rotary, Lions) 17 18 2 37 Arts organisation 13 22 0 35 and recreational department 9 22 7 38 Business 16 16 1 33 CFC – Frequency of contact with other service types Question Never Sometimes Regular Total Responses School / other educational facility 0 3 6 9 Childcare 0 6 2 8 group / organisation / program 1 5 2 8 Government administered Housing 2 3 2 7
Church / place of worship 17 14 18 6 55 Service organisations (e.g. Apex, Rotary, Lions) 5 14 10 2 31 Arts organisation 7 16 6 3 32 Sport and recreational department 13 21 14 9 57 Business 7 10 10 2 29 CFC Reasons for Contact Service type Client referrals Shared program activities Agency networking Integrated service delivery responses School / other educational facility 3 4 5 5 17 Childcare 3 3 4 2 12 Youth group / organisation / program 3 2 4 1 10 Government administered Housing 2 1 3 1 7 Centrelink 5 1 3 1 10 Community health agency 6 3 4 3 16 Mental health agency 4 2 2 3 11 Disability agency 4 1 2 0 7 Family support agency 5 2 3 3 13 Police 3 2 3 2 10 Church / other place of worship 1 1 3 1 6 Service organisations 1 2 2 1 6 Arts organisation 2 1 1 1 5 Sport and recreational department 2 4 2 2 10