Welcome to our team at Twickenham Experience Ltd (TEL), as part of our commitment to you we will provide you with the information, training and instruction you require to out your job safely and in line with our company procedures and legal requirements. Please take the time to read through and understand this booklet as it provides you with all the essential Health & Food Safety Information you need in order to carry out your job safely. Once you have read and understood this information you need to sign the attached document and bring this with you on your first day of work. If you do not return this on the first day of work you will not be permitted to work. Contents Rules of Safety Page 03 Health & Safety Section Page 04 Fire Safety Information Page 06 Risk Assessments (Relevant to Your Job) Page 07 Essentials of Food Hygiene & Food Allergy Awareness Page 35 Food Safety Section Page 36 Environmental Awareness Page 37 Confirmation of Understanding Questionnaire (to be completed, signed & returned) Page 38 THE OF SAFETY
Manual handling hazards Falling loads Striking people, stationary objects and structures Overloaded and unevenly loaded trucks Uneven and sloping routes Who may be affected by the task/activity? Compass employees/Agency staff Customers / Client Delivery Personnel Back, muscle and upper limb strains Crushing injuries to feet Impact injuries Cuts and bruises Slips, trips and falls Possible fractures to bones Pallet trucks to be used only by trained employees. Follow manufacturer's user instructions where these are available Pallet Trucks to be maintained by competent persons and in accordance with manufacturer's guidance. Wheels and castors maintained in a clean condition to ensure their free running. Wheels to be checked to ensure they are free running before use. Floors and walkways to be maintained to keep them of obstructions. Pallet forks to be fully engaged under the pallet before lifting Pallet trucks must not be overloaded. Employees must be trained to be able to test or assess the weight of a pallet before moving it. Loaded pallet trucks to be moved by pulling rather than by pushing, except when manoeuvring in tight situations. Avoid using pallet trucks on slopes or uneven surfaces, where possible. Obtain assistance if necessary. Employees must ensure that the load is stacked securely. Do not continue with moving if the load becomes unstable. Get assistance. Employees must ensure that surrounding area is clear of risk of trapping people’s feet before lowering. When not in use, pallet trucks must be safely stored away from walkways, fire escape routes and traffic routes. Spillages to be cleaned up as they occur and wet floor warning signs used when appropriate. Implement manual handling safety precautions. Employees operating pallet trucks must wear safety footwear with reinforced toe caps. Employees must not ride on the load or the forks. COM 17 VIOLENCE AT WORK RISK ASSESSMENT This violence at work risk assessment must be completed and any identified actions implemented so as to ensure that arrangements are in to minimise risks to employees, so far as is reasonably practicable. Review this assessment every 12 months or sooner if there are any significant changes in the likelihood of a violent incident or changes in work arrangements and following any violence at work incident.
Employee taken as hostage by opportunist or as a result of a targeted attack Avoid lone working Avoid leaving the unit alone, especially at night, e.g. to take out rubbish Provide buttons and operate if it is safe to Do not offer resistance, comply with demands as far as is possible Be observant so as to be able to describe events, assailants etc in order to assist the police in apprehending the assailant Call for assistance as soon as it is safe/practicable to do so and call the police Twickenham experience is to keep clam and not provoke the person. Alone working to be avoided – this is minimised by the presences of duty managers Serious or persistent verbal Keep calm and do not provoke the person Employees to be trained to deal with difficult customers Call for assistance as soon as it is safe/practicable to do so, and if appropriate, call the police Twickenham experience staff is to keep clam and not provoke the person. Alone working to be avoided – this is minimised by the presences of duty managers. Ref. CAT 05 Task/Activity: Cleaning, Filling and the Use of Hot & Cold Beverage Dispensing Machines Assessment date: 26 June 2012 Unit No: 68686 Unit name/location: TWICKENHAM EXPERIENCE LTD - RETAIL Assessed by: Evan Judge Hazard Safety Risk Safe System of Work / Control Measures
Contact with hot equipment and water Spillages Electrical hazards Manual handling hazards Free Standing Hot Water Urns used in this site are: Dependant on location may vary in temporary bars. Who may be affected by the task/activity? Compass employees/Agency staff Maintenance personnel Burns and Scalds Slips and falls Electric shock Back and muscle strain Urns only to be used by trained employees. Follow manufacturer's user instructions where these are available Urns to be maintained by competent persons and in accordance with manufacturer's guidance where available, including regular descaling to avoid dripping taps. Urns to be placed on a stable, level surface, away from the table edge and at a convenient height for the user. Sufficient clearance between the tap and surface to allow the equipment being filled to be placed directly beneath the tap. Suitable drip tray to be kept in position under the tap Spillages to be cleaned up as they occur and wet floor warning signs used when appropriate. Power sockets and leads to be positioned where they will not be affected by accidental spillages, water vapour and condensate. Electrical leads to be positioned where they will not be accidentally pulled or create tripping hazards or strain placed on it or the connections, or be exposed to heat. The urn to be filled an appropriate method, e.g. jug, pan, bucket, hose, to avoid manual handling injuries and spillages. Urns not to be allowed to boil dry Empty the contents of the urn via the dispense tap and allow it to cool before moving. Care to be taken when removing the lid to avoid contact with steam and drops of hot water from the underside of the lid Implement the Safe System of Work/Control Measures in the Electrical Safety Risk Assessment, Ref. MAN 05, including an annual PAT test and the manual handling safety precautions Ref. CAT 30 Task/Activity: Use of Hot Food Service Equipment Assessment date: 26 June 2012 Unit No: 68686 Unit name/location: TWICKENHAM EXPERIENCE LTD - RETAIL Assessed by: Evan Judge Hazard Safety Risk Safe System of Work / Control Measures
Hazard Safety Risk Safe System of Work / Control Measures Contact with hot equipment and utensils Contact with hot food, liquids and steam Spillages and trailing cables Electrical hazards Manual handling Who may be affected by the task/activity? Compass employees/Agency Customers / Client staff Visitors / Members of the Public Burns Scalds trips and falls Electric shock Back and muscle strain Soup kettles only to be used and cleaned by trained employees. Follow manufacturer's user instructions these are available Soup kettles to be maintained by competent persons and in accordance with manufacturer's guidance where available Soup kettles to be sited on a stable level surface, away from the edge, and at a comfortable height for those using them and allowing for the use of the ladle. Electric cables to be securely fixed to prevent them being accidentally pulled or causing tripping accidents. Soup kettles to be sited in positions where soup or liquefied foods are unlikely to spill onto electrical sockets. Wherever reasonably practicable, trolleys to be used for transporting containers of hot soup or liquid food from the kitchen to the kettle. When transporting the container should be securely covered with a lid or food wrap to spillage/ splash and the collar to be used to carry the container. Oven cloths or gloves to be used for handling hot containers of soup or liquid food. Ladles to be provided with heat resistant handles, with a pouring lip and of the correct size to prevent them catching on the kettle lid. Where soup is ladled into disposable cups a suitable cup holder must be provided. Takeaway cups with close-fitting lids to be provided. Cups to be insulated or provided with cup clutches. Spillages to be cleaned up as they occur and wet floor warning signs used when appropriate. Customer information notices to be displayed self-service system is operated: “Warning, Hot Soup”. Implement the Safe System of Work/Control Measures in Electrical Safety, Ref. MAN 05, including an annual PAT test, Hot Food Service Equipment, Ref. CAT 30 Risk Assessments and the manual handling safety precautions Ref. CAT 50 Task/Activity: Use of Plumbed-In Hot Water Boilers Assessment date: 26 June 2012 Unit No: 68686 Unit name/location: TWICKENHAM EXPERIENCE LTD - RETAIL Assessed by: Evan Judge Hazard Safety Risk Safe System of Work / Control Measures