Customer Service Individual demonstrates a respectful customer service attitude. Individual possesses the ability to handle difficult or upset customers successfully. Customer Service Soft skills training requirement Facilitator evaluation National Work Readiness Credential COMMUNICATION/ INTERPERSONAL SKILLS Communication Individual demonstrates adequate face‐to‐face, verbal communication skills. Individual demonstrates adequate written communication skills – business letters, emails. COMMUNICATION/ INTERPERSONAL SKILLS Communication Portfolio requirement Facilitator evaluation National Work Readiness Credential Interpersonal Skills Individual accepts constructive criticism. Individual handles workplace conflict appropriately. Individual works well within a team. Individual works well with people of diverse backgrounds and cultures. Individual demonstrates respect for others. Interpersonal Skills Facilitator evaluation National Work Readiness Credential ACADEMICS Individual has/ is working toward his/ her high school diploma/ GED. Individual possesses the appropriate level of Math & Verbal skills. ACADEMICS Individual’s GPA is a “C” average or higher. High School Equivalency Exam National Work Readiness Credential TECHNOLOGY/ COMPUTER SKILLS Individual possesses basic keyboarding skills. Individual can conduct a Internet search. TECHNOLOGY/ COMPUTER SKILLS Completion of a computer training program. Computer Skills Standardized Placement exam CAREER EXPLORATION/ AWARENESS Individual is knowledgeable a wide variety of careers. Individual is knowledgeable about job seeking skills. CAREER EXPLORATION/ AWARENESS Portfolio including resume and cover letter Completion of a Career Exploration plan Facilitator evaluation
Narrative: Immediately after opening the Word document please create a new file name for your application by opening the File menu and clicking the “save as” tab. Include your agency’s name and program year (PY13) when creating your new file name. The application has been “protected”, so when completing the tables in the application you can move from one answer box to the next by hitting the “Tab” key, or by the arrow keys, or by using the mouse. The tables have been set-up to allow you to add as much information as you deem necessary. Rows will automatically expand to handle the information you provide. Additionally, rows will automatically move to the next page of the document if necessary. Also, if you want to add additional rows you can “unprotect” the document. On the Tools menu, click Unprotect Document, then go to the Table menu, point to Insert, and then click the add row option. Please keep in mind that as you add additional pages to the application, the original page numbers will change and may no longer correspond to the page numbers referred to in the Instructions. You may find it easier to print out a clean copy of the RFP application as a reference, before you start completing it on your computer. If you have any problems with this format you can contact Mary-Alane Wiltse at (518) 828-4181 ext. 5510 for assistance. E-mail inquiries should be sent to . Budget: Each proposal needs to rename the budget workbook. Please click "File", then "Save As" and rename the file using the following format: agencyname WIA Youth PY 13 The budget worksheets are not protected. There are six budget worksheets that need to be completed for the WIA Youth proposal covering the following categories: Professional Salaries Non-Professional Salaries Employee Benefits Staff Travel Participant Travel Materials and Supplies Equipment Purchased Services Indirect (if your agency has an approved indirect cost rate) Profit (if your agency is a for-profit organization)
Match (Standin costs from nonFederal funds for unallowable WIA costs identified in an audit report) Summary are some formulas embedded in the worksheets to assist you in completing your budget. You should not add anything to those cells, as they will be automatically completed when you add other information. The cells with these formulas are all highlighted in light blue: On the Participant Travel and Purchased Services Tables you are given the opportunity to develop your own formulas. This is designed to make it easier for you to calculate the total costs involved. The categories you choose to use in your formula should be identified in the cells that are highlighted in peach: The Summary worksheet should be completed last, as the first table brings forward information from all the other worksheets.