The Proposer will be solely responsible for obtaining fully completed reference questionnaires and including them in the sealed Technical Response. In order to obtain and submit the completed reference questionnaires follow the process below. (a) Add the Proposer’s name to the standard reference questionnaire at RFP Attachment 6.7. and make a copy for each reference. (b) Send a reference questionnaire and new, standard #10 envelope to each reference. (c) Instruct the reference to: (i) complete the reference questionnaire; (ii) sign and date the completed reference questionnaire; (iii) seal the completed, signed, and reference questionnaire within the envelope provided; (iv) sign his or her name in ink across the sealed portion of the envelope; and (v) return the sealed envelope directly to the Proposer (the Proposer may wish to give each reference a deadline, such that the Proposer will be able to collect all required references in time to include them within the sealed Technical Response). (d) Do NOT open the sealed references upon receipt. (e) Enclose all sealed reference envelopes within a larger, labeled envelope for inclusion in the Technical Response as required. The Institution will not accept late references or references submitted by any means other than that which is described above, and each reference questionnaire submitted must be completed as required. The Institution will not review more than the number of required references indicated above. While the Institution will base its reference check on the contents of the sealed reference envelopes included in the Technical Response package, the Institution reserves the right to confirm and clarify information detailed in the completed reference questionnaires, and may consider clarification responses in the evaluation of references. The Institution is under no obligation to clarify any reference information. (Maximum Section B Score = 150) TECHNICAL PROPOSAL & EVALUATION GUIDE — SECTION C The Proposer must address ALL Technical Approach section items and provide, in sequence, the information and documentation as required (with the associated item references). A Proposal Evaluation Team, made up of three or more Institution employees, will independently evaluate and score the proposal’s response to each item.
Proposer shall describe how Proposer’s software database will integrate with Banner 8.x/9.x database. Proposer describe how Proposer’s software will support standalone validation of addresses. Proposer describe how no custom programming will required to integrate with Banner 8.x/9.x. Proposer shall describe how Proposer’s software will be 100% supported with no plans to phase out. Proposer shall describe how Optional standalone product for PAVE Certification. Proposer shall describe how Proposer’s software will interface with Banner 8.x/9.x Internet Native operations. Proposer shall describe how Proposer’s software will interface with Banner 8.x/9.x Web Self Service. Software interfaces with Banner 8.x/9.x operations. Provide a complete description of the Banner 8.X and 9.X interfaces with Internet native services, web self-service and batch operations Provide a complete description of the support and integration of Ellucian Banner 8.X and 9.X on an Oracle platform. Proposer shall provide a list and content descriptions of functional documentation, system administration documentation, complete installation instructions, unlimited maintenance coverage and technical support offered and potential training and knowledge transfer possible. NO COST INFORMATION IS TO BE PROVIDED. ONLY TECHNICAL INFORMATION REGARDING AVAILABLE OPTIONS. C.3 Technical Support/Customer Service Provide a complete description of the technical support and customer support services proposed including those available through on-line and toll-free telephone support. Proposer describe how it will manage/service Institution’s account. Provide a complete description of issue escalation procedures, expected response times and re-imbursement standards for service interruptions. Proposer shall describe the tools that it provides to answer common questions arising with users of its system. Proposer describe its response time to inquiries. Proposer shall describe how it responds to user/customer complaints and service issues. Provide a complete description for how customer satisfaction is accessed and reported.