Annexure 'C' Standard Cost Sheet for outsourcing of CPV Services in High Commission of India Singapore S No. Parameter Name of the locations the outsourcing centers are proposed to be opened Total anticipated cost (in local currency) Centre 1 (Little India) Centre 2 (CBD) 1. Accessibility by public transport/taxi NA 2. Distance from the NA 3. Size of the Centre (in sq mts) (in sq mts) NA 4. Cost of renting the premises (in currency) (in local currency) (in local currency) 5. Number of computers to be installed (including for counters, office work, for internet usage by public etc.) For 1. Counters 2. Office 3. Public For 1. Counters 2. Office 3. Public NA 6. Cost for 5 above (in local currency) (in currency) (in local currency) 7. Number of counters, cubicles and office rooms to be installed NA 8. Cost for 7 above (in local currency) (in local currency) (in local currency) 9. Description of furniture to put in the Centre NA 10. Cost of 9 above (in local currency) (in currency) (in local currency)
11. Cost of Server, hardware to capture ten finger and face biometrics, storage and transfer of data (in local currency) (in local currency) (in local currency) 12. List of equipment for CCTV i.e. cameras, computer and hard disc NA 13. Cost of 12 above (in local currency) (in local currency) (in local currency) 14. Equipment to be kept for public use, e.g. seating arrangement, writing facilities for filling applications, TV, drinking water, washrooms etc. NA 15. Cost of 14 (in local currency) (in local currency) (in local currency) 16. Additional drinks vending machine, photocopier, photo booth etc on payment basis NA 17. Cost of 16 above (in currency) (in local currency) (in local currency) 18. Cost of installing ticket vending machine, electronic display of the applications in progress (in local currency) (in local currency) (in currency) 19. Number of lines and internet connections NA 20. Cost of 19 above for one month (in local currency) (in local currency) (in currency) 21. Description of contingency plan in case of interruptions NA 22. Cost of 21 above (in local currency) (in local currency) (in currency) facilities- coffee/tea/soft
23. Description and number of equipment to be installed for computerization of operations related to data capture and scanning of applications, photographs and enclosures including digitization and indexation for efficient and fast search and retrieval operations NA 24. Cost of 23 above (in currency) (in local currency) (in local currency) 25. Cost of operation of website in coordination with Mission giving information on the services being rendered. Quality of website proposed (in local currency) (in local currency) (in local currency) 26. Number of staff in different areas of operation indicating the position and responsibilities of executives/staff deployed. Organizational chart indicating the position and responsibilities of executives/staff deployed a. Executive b. Staff c. Security d. Peons e. Cleaning a.Executive b. Staff c. Security d.Peons e. Cleaning NA 27. Cost of 26 (in local currency) (in local currency) (in local currency) 28. Additional services to be provided in the centre/to the applicants to increase efficiency and customer satisfaction. NA 29. Cost of 28 above (in currency) (in local currency) (in currency) 30. Mechanism for monitoring the quality of services and NA
1. Number of years of experience in the field of outsourcing for CPV services over and above the prescribed minimum 5 2 Number of Indian Missions/Posts presently working with. (testimonials required) 5 3 Number of Indian Missions/Posts previously working with. ((testimonials required) 5 4 Number of foreign presently working with (both in India and abroad) (testimonials required) 5 5 Number of foreign Missions/Posts previously working with.(both in India and abroad) 5 6 Number of applications processed per day in passport/ visa/ consular services separately on the of last three years. 5 II FINANCIAL STRENGTH OF THE COMPANY 20 1 Annual Turnover for last three years. (1.5 times of CPV annual 5
enclosures including digitization and indexation for efficient and fast search and retrieval operations. (mandatory) 4 Computerisation of operations related to accounts matters (mandatory) 5 5 Efficient tracking of applications / passports from receipt to delivery (mandatory) 5 6 Security system to control access of applicants, safe custody of documents and security of information held on the service provider's IT system (mandatory) 5 7 Effective quality control system supported by appropriate certification (mandatory) 5 8 Maintenance of records and statistics as required by Mission 5 9 Machine generated tickets of the applicants indicating date and time of entry and exit. marks 5
the said Contractor(s) and to forbear or enforce any of the terms and conditions relating to the said agreement and we shall not be relieved from our liability by reason of any such variation, or extension being granted to the said Service Provider(s) or for any forbearance, act or omission on the part of the Mission/Post or any indulgence by the Mission/Post to the said Service Provider(s) or by any such matter or thing whatsoever which under the law relating to sureties would, but for this provision, have effect of so relieving us. 6. This guarantee will not be discharged due to the change in the constitution of the Bank or the Service Provider(s). 7. We, ________________________________________ (indicate the name of bank) lastly undertake not to revoke this guarantee during its currency except with the previous consent of the Mission/Post in writing. 8. The Guarantee be valid upto a period of six months after the expiry of the Contract, unless extended on demand. Notwithstanding anything mentioned above, our liability against this guarantee is restricted to ...........( in words) and unless a claim in writing is lodged with us within six months from the date of expiry or the extended date of expiry of this guarantee, all our liabilities under this guarantee shall stand discharged. the_________ day of ________________for ______________________________ (indicate the name of the Bank). Signature Name and Designation Seal of the Bank