Service: Police Services Performance measures Notes Strategic Plan 2015-16 SDS RoGS 2014-15 Actual 2015-16 Target/ Estimate 2015-16 Actual Rate of complaints against police per 100 sworn (operational) staff 1 9.8 ≤9.8 10.8 Public perception of police professionalism and image 2 Police perform their job professionally 87.8% ≥85% 86.3% Police treat people fairly and equally 76.5% ≥75% 75.7% Police are honest 76.4% ≥75% 74.2% I do have confidence in the police  88% ≥85% 87.3% Satisfaction of members of the public who had contact with police in the last twelve months 3 85.2% ≥85% 83.7% Cost of policing services per person 4 $434 $442 $445 Percentage of prosecutions where costs were awarded against the police 5 0.01% ≤0.05% 0.005% Notes: Sworn operational staff refers to a police officer employed by the QPS who has sworn the Oath of Office under the Police Service Administration Act 1990, and whose primary duty is the delivery of police or police-related services to an external customer, including officers seconded to PSBA and the Crime and Corruption Commission. ‘Complaints’ are defined as statements by members of the public regarding police conduct, including officers on, off or unknown duty, when a person was in police custody or had voluntary dealing with the police. RoGS 2016 reported that Queensland had the second lowest rate of complaints against police per 100 sworn staff out of the eight reporting jurisdictions in 2014-15. Public perception is measured against the results of the National Survey of Community Satisfaction with Policing. The National Survey of Community Satisfaction with Policing is a general community survey. Respondents to these questions may or may not have had contact with police in the last 12 months.
In 2015, QR was rated the safest metropolitan railway network in Australia by independent research agency Canstar Blue. It is the only Australian rail operator to receive five stars for safety, based on the satisfaction of its customers. Improving communication with the community The public safety portfolio agencies, in particular QPS and QFES, have established award-winning and best practice examples of social media use by government agencies during crisis situations such as disaster management. The agencies have embraced the use of social media as a community engagement strategy. During 2015-16, the PSBA Media Division launched or managed a number of media and social media campaigns on behalf of the QPS including: Queensland Road Safety Week in partnership with DTMR ‘That Could Be Me’ – a female police recruitment campaign ‘Open Doors’ (Logan) – a domestic and family violence campaign. The QPS Media Unit continues to provide statewide, 24 hours a day, seven days a week operational support and advice. During the reporting period, the unit: received 63,638 calls (approximately 5,300 per month) created 10,323 media logs (approximately 860 per month) issued 3,477 media releases (approximately 290 per month) issued 631 written media responses (approximately 50 per month) held 306 press conferences (approximately 25 per month). Creating Community Policing Boards Community Policing Boards provide the opportunity for local organisations and individuals to work together with police on strategies to address crime and safety issues in the community. The boards are made up of local police and community representatives such as not-for-profit organisations, local businesses, chamber of commerce and relevant state, local and Australian government agencies, as well as other individuals who can help address specific issues. The primary objectives of the boards are to: promote community safety and security find strategies to address societal issues associated with crime and community safety identify opportunities to, and where possible, integrate services at a local level develop partnerships to support government, industry and community working together promote evidence-based solutions (utilising statistical data and empirical research). Community Policing Boards complement existing community crime prevention frameworks including NHWQ; Crime Stoppers; and Multi-faith, Cultural and Indigenous Community/Police Consultative Groups.
leading and driving standards and Service direction, operationalising strategy, acting as a consultative forum to identify opportunities for improving efficiencies and quality of service delivery, and identifying emerging risk internal and external to the QPS. The QPS governance committee structure and the line of reporting with other bodies is as follows: There is also a public safety portfolio decision-making body – the Public Safety Portfolio Audit and Risk Committee. This committee provides independent assurance on risk, control and compliance frameworks and ensures the portfolio’s operations are carried out efficiently, effectively and economically. For further information about the Public Safety Portfolio Audit and Risk Committee refer pages 8-9. The former Public Safety Portfolio Innovation Committee and Public Safety Executive Coordinating Committee will no longer convene as the objectives of these committees will be achieved by the PSBA Interim Board of Management (inaugural meeting held 16 May 2016). The Commissioner, QPS (Chair) and Commissioner, QFES are members of the Board along with an external member, Mr Geoff Waite, Assistant Under Treasurer, Queensland Treasury. Board of Management The Board of Management (the Board) supports the Commissioner in discharging his responsibilities as accountable officer under the Police Service Administration Act 1990, the Financial Accountability Act 2009 and other legislation. The Board sets the strategic direction and provides oversight and leadership to the QPS. The Board provides support and expert advice to the Commissioner in making key decisions with a strategic or Service-wide impact including organisational performance across frontline service delivery, human resource management, financial performance, risk management and organisational reform. The Board meets quarterly or as determined by the Chair. In 2015-16, the Board met on four occasions and considered 12 urgent matters out-of-session. The independent external member received $2,420 in remuneration. There were no other oncosts. Board members Ian Stewart APM, Commissioner (Chair) Brett Pointing APM, Deputy Commissioner, Strategy, Policy and Performance Stephan Gollschewski APM, Deputy Commissioner, Specialist Operations Bob Gee APM, Deputy Commissioner (Acting), Regional Operations Margaret Allison (external member) Achievements In 2015-16 the Board approved a number of significant matters including: the Queensland Police Service Strategic Plan 2016-2020 the Queensland Police Service Operational Plan 2016-17 the 2016-17 Budget and five year Budget Plan the Internal Audit Charter 2016-2017 and Internal Audit Plan 2016-2017, incorporating the Internal Audit Strategic Plan 2016-2019
Position Name Meetings Approved fee Approved fees Actual fees received Public Interest Monitor Peter Lyons 251 A service fee of $400.00 per hour to a maximum of $2,000.00 per day N/A $225,150.19 Deputy Public Interest Monitor Nathan Jarro 32 A service fee of $400.00 per hour to a maximum of $2,000.00 per day N/A $29,320.00 Deputy Public Interest Monitor Patricia 31 A service fee of $400.00 per hour to a maximum of $2,000.00 per day N/A $26,620.00 No of scheduled meetings 314 Total out of pocket expenses N/A Acronyms ABS Australian Bureau of Statistics FAA Financial Accountability Act 2009 ANZCTC Australia-New Zealand Committee FPMS Financial and Performance Management Standard 2009 ARRs Annual report requirements for Queensland Government agencies GWN Government Wireless Network CAD Computer Aided Dispatch ICT Information and communications technology CCTV Closed-circuit television IGEM Inspector-General Emergency Management
CDOP Camera Detected Offence Program IPAA Institute of Public Administration Australia CPIU Child Protection and Investigation Units JACET Joint Anti-Child Exploitation Team CPOPOA Child Protection (Offender Prohibition Order) Act 2008 MCAD Mobile Computer Aided Dispatch CPORA Child Protection (Offender Reporting) Act 2004 MoU Memorandum of Understanding DCCSDS Department of Communities, Child Safety and Disability Services MPF Mobile Police Facility DNRM Department of Natural Resources and Mines NHWQ Neighbourhood Watch Queensland DTMR Department of Transport and Main Roads OMCG Outlaw Motorcycle Gang EBP Evidence Based Policing PCC Police Communications Centre ELT Executive Leadership Team PCYC Police-Citizens Youth Club ESC Ethical Standards Command PSBA Public Safety Business Agency Acronyms (cont’d) PSRT Public Safety Response Team QPRIME Queensland Police Records and Information Exchange QAO Queensland Audit Office QPS Queensland Police Service QAS Queensland Ambulance Service QR Queensland Rail QCS Queensland Corrective Services RAP Rapid Action and Patrols QFES Queensland Fire and Emergency Services SNP Safe night precincts QGEA Queensland Government Enterprise Architecture ViP Volunteers in Policing
Compliance checklist Letter of compliance A letter of compliance from the accountable officer to the Minister ARRs – section 8 ii Accessibility Table of contents Acronyms ARRs – section 10.1 1 117-118 Public availability ARRs – section 10.2 i Interpreter service statement Queensland Government Language Services Policy ARRs – section 10.3 i Copyright notice Copyright Act 1968 ARRs – section 10.4 i Information Licensing QGEA – Information Licensing ARRs – section 10.5 i General information Introductory information ARRs – section 11.1 4-19 Agency role and main functions ARRs – section 11.2 5, 10-19, 122 Operating environment ARRs – section 11.3 10-17 Non-financial performance Government’s objectives for the community ARRs – section 12.1 11 Other whole-of-government plans/specific initiatives ARRs – section 12.2 28-55 Agency objectives and performance indicators ARRs – section 12.3 22-55 Agency service areas and service standards ARRs – section 12.4 22-27 Financial performance Summary of financial performance ARRs – section 13.1 20-21 Governance – management and structure Organisational structure ARRs – section 14.1 18 Executive management ARRs – section 14.2 56-57 Government Bodies ARRs – section 14.3 113-116 Public Sector Ethics Act 1994 Public Sector Ethics Act 1994 ARRs – section 14.4 64-65 Queensland public service values ARRs – section 14.5 13
Compliance checklist (cont’d) Governance – risk management and accountability Risk management ARRs – section 15.1 8-9, 61, 65 Audit committee ARRs – section 15.2 8-9, 61 Internal audit ARRs – section 15.3 72-73 External Scrutiny ARRs – section 15.4 65-72 Information systems and recordkeeping ARRs – section 15.5 73 Governance – human resources Workforce planning and performance ARRs – section 16.1 74-77 Early retirement, redundancy and retrenchment Directive No. 11/12 Early Retirement, Redundancy and Retrenchment ARRs 16.2 77 Open data Consultancies ARRs – section 17 ARRs – section 34.1 1 Overseas travel ARRs – section 17 ARRs – section 34.2 1 Queensland Language Services Policy ARRs – section 17 ARRs – section 34.3 1 Financial statements Certification of financial statements FAA – section 62 FPMS – sections 42, 43 and 50 ARRs – section 18.2 109 Independent Auditor’s Report FAA – section 62 FPMS – section 50 ARRs – section 18.2 110-111 Contacts and key locations Queensland Police Headquarters 200 Roma Street Brisbane Qld 4000 GPO Box 1440 Brisbane Qld 4001 (07) 3364 6464
Central Region Rockhampton Police Complex Floor 2 161 Bolsover Street Rockhampton Qld 4700 PO Box 221 Rockhampton Qld 4700 (07) 4932 3400 Brisbane Region 20 Pickering Street Alderley Qld 4051 GPO Box 1440 Brisbane Qld 4001 (07) 3354 5005 Northern Region Floor 2 Mundingburra Police Complex 244-246 Charters Towers Road Hermit Park Townsville Qld 4812 PO Box 3737 Hermit Park Qld 4812 (07) 4726 8777 South Eastern Region Surfers Paradise Police Complex Level 7 68 Ferny Avenue Surfers Paradise Qld 4217 PO Box 561 Surfers Paradise Qld 4217 (07) 5570 7924 Southern Region 52 Neil Street Toowoomba Qld 4350 PO Box 144 Toowoomba Qld 4350 (07) 4631 6777 QPS stations are located throughout Queensland. You can locate or contact your nearest station by calling the regional office or 13 QGOV (13 74 68). Alternatively refer to the online station locator accessible at .