Improved understanding and use CIHI will work with stakeholders to help them better understand, access and use our data and analyses in their day-to-day decision-making. Data request activity An area of focus for the organization is improving access to CIHI’s data and reports for our clients and stakeholders through the development of better access tools. Service standards are CIHI’s commitment to provide good-quality services that incorporate the principles of accessibility, responsiveness, timeliness and accountability. The data request tracking tool (DaRT) captures information on all custom data requests received from external clients. The service standards for this program are based on the type (i.e., aggregate or record-level) and complexity of the data request. Level of complexity Description Service standard* (85% completed) Aggregate Record-level Standard Minimal or internal consultation only. Data readily and easily available. 10 working days 20 working days Complex Moderate levels of consultation and new programming. Data sourced from a single data holding. 20 working days 40 working days Very Complex High level of consultation and new programming. May involve linkage of data records across CIHI data holdings, moderate to high involvement from several CIHI teams and approvals from stakeholders external to CIHI. Service targets are negotiated on a case by case basis. Note * The service standard covers the time period between receipt of a client’s completed data request form by the CIHI program area and release of the data to the client — the date of formal request until the date of data release. Completed data requests In Q2 2015–2016, CIHI completed 79 standard and complex data requests, compared to 80 in Q2 of the previous fiscal year. A total of 48 aggregate requests were completed, 16% fewer than in Q2 of the previous year. A total of 31 record-level requests were completed, an increase of 35% from Q2 of last fiscal year. In addition, 20 very complex requests (12 aggregate and 8 record-level) were completed in Q2 2015–2016, compared to 12 in Q2 2014–2015. Timelines for very complex requests are negotiated with the client on a case-by-case basis.
Education It is important to illustrate the value of CIHI’s Education program as part of CIHI’s ability to deliver on and respond to clients’ needs. Education and outreach sessions delivered by modality In Q2 2015–2016, 248 education and outreach sessions were delivered, compared to a planned target of 304 sessions. A variance of 5-10% is typical for this indicator. The 18% variance in Q2 can be attributed to changing program area and jurisdictional plans as well as cancellation of some sessions with low enrolments. Review of enrollment and evaluations trends, in consultation with program areas, resulted in retirement of some courses from the inventory. A review of proposed deliverables for the second half of the year will re-align targets. Number of sessions delivered Target† Workshop Web conference Self-study Outreach* Total Q1 2015–2016 8 22 222 0 252 304 Q2 2015–2016 13 16 219 0 248 304 Total 21 38 441 0 500 608 Notes * Outreach includes products that are not considered a formal Education course. † Target is the number of sessions that should go ahead as planned, anticipating <5% cancellation. Education evaluation — all modalities The chart below summarizes client evaluations for CIHI Education courses delivered in Q2 2015–2016. CIHI’s Education program continues to receive very strong ratings in client satisfaction across all modalities. Evaluation rating* Q2 2015–2016 YTD Workshop Web conference Self-study All modalities† All modalities Recommend to others 100% 97.3% 95.5% 97.6% 96.9% Practical 100% 100% 98.5% 99.5% 98.7% Relevant 100% 98.2% 99.5% 99.2% 98.8% Essential 93.8% 92.8% 90.5% 92.3% 94.3% Average 98.4% 97.1% 96.0% 97.2% 97.2% Notes * Percentage of respondents rating CIHI’s educational offerings as good or excellent. † All modalities include workshops, web conferences and self-study.