offered. Changes that could affect the quality management system Recommendations for improvements 5.6.3 Management Review output records that include: - Minutes of the Quality Management Review Meeting, Resolutions Improvement of the quality management system and processes. Improvement of services Resource needs 6 Resource Management 6.2.1 Records to demonstrate that personnel performing work are competent, and have appropriate training, education and experience. - 201 Files, training records and other applicable interventions provided 6.2.2 Records to ensure the ongoing review of competence, awareness, and training needs. - Competency Assessment, TNA, Pre-Training Assessment, Performance Evaluation TESDA-QP-03-F03 (page 5 of 10) AUDIT CHECKLIST Criteria Audit Questions Evidences 6.2.2 Records to evaluate the effectiveness of the actions taken to address competency needs. Post Training Evaluation Re Entry Plan, Performance Evaluation 6.3 Controls for ensuring infrastructure (i.e. building, workspace, utilities, equipment, transport, communication, information system) are provided and maintained. Approved OPCP Preventive Maintenance Plan/ Schedule of Implementation Corrective Maintenance Record 6.4 Controls to manage the work environment (i.e. workplace organization) 5S Program; well ventilated and well lighted work places, well maintain and sanitized comfort rooms, ergonomic furnitures, waiting .areas with sufficient number of comfortable chairs, safe drinking water supply, working fire extinguishers, proper storage of hazardous materials, medical kits 7 Product Realization
7.1 Service Realization plans to ensure effective delivery of products/services offered. Functional Objectives/ WFP/Monitoring and Evaluation 7.2.1 Controls for determining requirements related to the offered service/product. Level 3 Procedures Manual for UTPRAS and Assessment and Certification (AC) 7.2.2 Controls for the review of requirements to ensure: Evidence of how these requirements are determined and reviewed such as but not limited to Level 3 Procedures Manual of UTPRAS and AC, Minutes of Meeting, Records of the result of planning for the activities for the two core processes. Services requested are adequately defined Any differences between tender and order are resolved The organization has the ability to meet the orders requested TESDA-QP-03-F03 (page 6 of 10) AUDIT CHECKLIST Criteria Audit Questions Evidences 7.2.3 Controls for communicating with clients regarding: Service Information Advertisements, flyers, media, website Enquiries, contracts including amendments Front Line Weathering/Public Assistance Counter, Citizen’s Charter, emails, call center, SMS, CRMS Customer feedback including complaints 7.3 Design and Development 7.3.1 Controls for planning the design and development of the products to ensure: For Central Office TESDA Board Resolution Approved Terms of Reference Validation Results MOA/Service Contract Stages of design and development are planned. Review, verification and validation activities are planned. Responsibility for and authority for each design stage is specified. Design plans are updated as the design progresses 7.3.2 Controls for reviewing design input to ensure that it includes the following: functional and performance requirements applicable regulatory and statutory requirements information from other designs