Insurance payments/penalties Fines/penalties incurred Operational value: Reach of services / access Relationships – types and effectiveness Staff & client satisfaction Staff turn-over Incidents reported, & severity Transparency of information Innovation Results of service reviews Demonstrated excellence Awards Fines and penalties Outcomes data Moral value (or ethics) : the use of authority, fairness (including in the distribution of public benefits and obligations); justice in the operations of publicly funded agencies; and legitimacy of activities. Level/type of complaints Staff & client satisfaction Demonstrated excellence in a relevant area Appropriateness of services Community participation in Compliance with reporting requirements Transparency of information Social value: activities that reflect collectively desired ends. Service uptake Stakeholder satisfaction Population statistics Outcomes data Political value: implementation of policies for which government are elected, and satisfaction of legislative requirements. Compliance with policy Compliance with law Completion of mandated projects Stakeholder satisfaction Cultural value: activities that concern broad cultural norms, or affect the nature and quality of public life. Community/citizen participation Partnerships Stakeholder satisfaction Service/training uptake Social inclusion Items produced, eg. programs, publications, techniques, apps Aesthetic value: things that affect the public’s enjoyment or appreciation of the environment or life. Stakeholder satisfaction Social inclusion Outputs, eg. artworks, publications, techniques, apps Outcomes, eg clients with disabilities can
access a park or museum etc Innovation How is the “fit” between the way in which your organisational unit operates and what is demanded of it by its stakeholders? Do you have bureaucratic barriers? How easy & timely it to access your services? Is everyone herded to a one-stop shop with a long queue? Where does your flexibility lie? Specific skills Number & location of personnel, Funds and funding rules, Equipment, Influence, Knowledge Can you identify specific processes or activities that you can adjust to maintain a ‘fit’ between your unit and the environment in which it is operating? Steering group membership? Eligibility criteria? Access portal? Volume? Quality? Price? Costs What financial resources did you have to expend? $$ Were there human resource costs? Staff turnover Sick leave Training Were there other non-financial costs? Loss of stakeholder support Loss of in-kind support Bad publicity Complaints PVA Example : homeless dog Laundry & monitoring service Mission and purpose What is the mission or purpose of your work unit? To increase access to effective laundry services for homeless dogs To monitor the number of homeless dogs in Tasmania
What are the dimensions of value that you create? Financial value: cost-efficiencies and value for money; Funds raised through public donations. Costs avoided for Office of the Chief Launderer, local council dog catchers, and RSPCA by reducing the number of homeless dogs. Costs avoided through prevention of flea plagues and dog bites. Program administration savings through coordinated teamwork in the Homeless Dog Laundry & Monitoring Service. Recruitment and training costs avoided by stable staffing over several years. Operational value: Number and type of services provided to homeless dogs. High levels of dog satisfaction. Low staff turn-over and high level of ‘corporate memory’ within the Homeless Dog Laundry & Monitoring Service. Relationship management: newsletters, ‘thank you’ bones, regular F2F meetings. Increased efficiency through automated de-lousing database linked to washing machine outflow analysis unit. Demonstrated excellence – nominated For Best Looking Homeless Dog in the State award. Moral value : the use of state authority, fairness in the distribution of public benefits and obligations; justice in the operations of publicly funded agencies; and legitimacy of activities. Funded services are appropriate. Resources are allocated on the basis of objective criteria, ie not on that fur colour of the dog. High level of staff satisfaction within the Homeless Dog Laundry & Monitoring Service. Transparency of program information and decision-making: reports and data are provided to all stakeholders, reports and data are made available to dogs in dog speak, reports and data are available at popular hangouts for homeless dogs. Social value: activities that reflect collectively desired ends. Service uptake is high. Stakeholder satisfaction is high. Services target demonstrated need. Client satisfaction is high. Services are annually accredited by The Office of the Chief Launderer and the Homeless Tasmanian Dogs Cooperative. Political value: implementation of policies for which government are elected, and satisfaction of legislative requirements. Programs comply with national, State and local council dog policies. Programs comply with State laws.