PHYSICAL CAPABILITY– Strength, endurance, flexibility, and/or coordination. Awkward body position and/or precise motions required; and/or repeated lifting, carrying, and/or manipulation of objects; and/or walking for extended periods of time. Sits and may occasionally stand or walk for entire workday (except breaks). Walks for the duration of the workday. Repetitive motion required to perform task. Repeatedly lifts and carries heavy objects. Exerts maximal effort for extended periods of time. INTERPERSONAL SKILLS – Interacts effectively and courteously with others. Interact across department lines and with appointed City officials, and/or members of the public, at times under adversarial circumstances, in a cordial, respectful manner. Works well with others toward mutual objectives. Does not provoke hostility in others. “Disagrees without being disagreeable.” Prompts acceptance/cooperation from others. Affords all individuals respect, regardless of their role or status. Effectively addresses concerns of others who may have their “own agenda”. ORAL COMMUNICATION – Communicates orally in a clear, concise, and effective manner. Exchange specific, information orally with others in the immediate work environment or via telephone and/or radio. Audience clearly understands the intended message. Rarely must repeat information in response to questions. Refrains from use of unnecessary words, phrases, or jargon. Provides a level of detail appropriate to the situation (avoids too much or too little detail). Speaks at a level appropriate to the audience in terms of terminology, sentence structure, and simplicity/complexity of ideas expressed. Uses words with precision (vocabulary) to convey exact information.
TEAMWORK – Interacts effectively with others to achieve mutual objectives; readily offers assistance to others to facilitate their goal accomplishment. Employee works well as a member of a team with different people that have different and perspectives. Employee willingly offers and requests help. Understands the importance of being willing to offer and request help as needed. Offers and accepts suggestions. Attempts to identify problems with workflow that will prevent the team from accomplishing goals. Attempts to provide constructive criticism and feedback to team members to improve overall work of the team. FOLLOW WRITTEN DIRECTIONS– Performs work accurately as directed in writing. Performs work accurately as directed in writing. Correctly completes work assigned in writing. Answers questions and/or explains work to others who received the same instructions. Learns and applies information presented in writing (instruction manual; training program). Correctly infers details of work to be performed that were unclear or omitted as presented in writing. Please rate the employee on their demonstration of the following job knowledge areas, which will be required at the conclusion of the six-month OTJ training period in order to transition into the classification of Garage Assistant. COMPETENCY LEVEL REQUIRED BY JOB JOB KNOWLEDGE AREAS The following Job Knowledge Areas are required at the conclusion of the OTJ training phase. Therefore, during this Final Program Update, candidates should have a satisfactory understanding of the following Job Knowledge Areas. NEEDS IMPROVEMENT SATISFACTORY GOOD OUTSTANDING JOB KNOWLEDGE – Knows information required to perform the job of Garage Assistant. Includes both widely available courses of study (e.g, general gardening techniques) and City-specific information (specific safety regulations). Knowledge acquired after hire in a brief orientation, short training program, or through training. Knowledge of various hand and air tools (such as pliers, wrenches, sockets sets, grease guns, impact wrench, and air tire changer) used in performing routine vehicle maintenance. Knowledge of various types of lubricants, oils and greases used in performing routine vehicle maintenance. (Job Knowledge Areas continue on the next page.)
COMPETENCY LEVEL REQUIRED BY JOB JOB KNOWLEDGE AREAS The following Job Knowledge Areas are required at the conclusion of the OTJ training phase. Therefore, during this Final Program Update, candidates should have a satisfactory understanding of the following Job Knowledge Areas. NEEDS IMPROVEMENT SATISFACTORY GOOD OUTSTANDING JOB KNOWLEDGE – Knows information required to perform the job of Garage Assistant. Includes both widely available courses of study (e.g, general gardening techniques) and City-specific information (specific safety regulations). Knowledge acquired after hire in a brief orientation, short training program, or through training. Knowledge of the tire procedures used in repairing punctured or damaged tires such as visually inspecting tires for nails, holes, or other damage; testing tire in water for leaks; cleaning and preparing the punctured or damaged area; applying adhesives, plugs or patches; and inflating repaired tire to check for proper repair to tire. Knowledge of basic battery maintenance such as cleaning and/or repairing posts and cables, replacing missing or cracked caps, checking and filling battery water, and replacing battery when necessary. Knowledge of safe charging or jump starting procedures such as locating positive/negative terminals, connecting cables to proper terminals, proper grounding to chassis for jump starting, and correct startup of battery charger depending on type of charger. Knowledge of routine cleaning procedures of vehicles such as washing, waxing, vacuuming, and using cleaning supplies such as soap, rags, sponges, water hoses, and/or vacuum cleaner in order to maintain the general appearance and finish of vehicles. Knowledge of maps and written directional instructions sufficient to locate and transport passengers and/or supplies to and from various locations in the greater Los Angeles area. (Job Knowledge Areas continue on the next page.)