These participants spanned the following four industries: Transportation Staffing (4) Automotive (2) Retail (4) Participant Details The following table summarizes our participants experience with Asurint tools/services, other competitors tools/services, weekly time spent with Asurint products, and weekly time spent on Asurint reports: Participant Asurint Experience (Years) Competitor Experience (Years) Time Spent Each Week – Asurint (Hours) Time Spent Each Week – Asurint Reports (Hours) Toni 3 2 25 2* Amanda Allen 2 10 5 0 Peggy Theriot 2 15 1 1* Brenda Forepaugh 3 1 30 20 Paul Stithem .5 0 5 0 Casey Kirk 2 0 2 1 Rhonda Pantila 1 17 35 2* Frank Long 5 10 10 1 Nick 5 10 10 1 Tina Stickdorn 2 2 5 0 Jackie Rosales 2 10 2 0 Total: 27.5 77 Total: 130 Total: 28 Average: 2.5 Average: 11 Average: 11.8 Average: 2.5 * numbers are approximate based on discussion with participants. Usability Session Description In the Abrams Room at the Hyatt Regency Cleveland, two computers, monitors, and keyboards were set up with hard-wire internet access on opposite sides of a boardroom table (monitors facing the outside walls). On each computer, a participant was asked to access the Asurint site (in a
Scenario 1 – Reporting Dashboard (Home) Feedback impressions of the Dashboard – Cool. My TAT is normally longer (over 3 days) – however, this is not today (TAT for Criminal Products). The ‘Not scored‘ category is confusing – ‘Score Types’. How do I get more info about these? – bring up those orders in Report Explorer so I can see. Was able to easily identify all default data elements. Appreciated ‘Product Searches’ – provided insight into business. Liked ‘Hit Rate’ chart. Really liked the ‘Order Volume’. Easily identified TAT. Easily identified number of searches completed. However, would like to see by month, and by year. Easily identified order volume in April. However, requested breakdown monthly by products. Graphics are nice, but more focused on the data. Line graphs may be more appropriate in some instances. Suggestions: Can this be interactive? Click on September in ‘Order Volume’ – provide more detail – breakdown by product. In ‘Product Searches’ – click on MVR’s – get number of violations, those with suspended licenses, etc. ‘Order Volume’ - Make a bar graph by color by product – shade differently; include percentages. Scenario 2 – Individual Report Feedback Expected to click Report Explorer to get to reports. ‘Score Summary’ – no ‘Search Statistics’ – valuable ‘Account Order’ – yes Reference these reports weekly. Data driven individual – really liked content of the ‘Search Statistics’ report. Makes sense to her. Where is the Not Scored that I saw on the Dashboard? Discrepancy between Dashboard and the report. What are Primary Orders and Alias Orders? Code Reference 1 values are mixed – those entered by person vs. those provided through Ten Street integration. Can we make consistent? 110 110/111 – Colton Ontario Selected “Score Summary” as second report choice. by user instead? Show by worst criminals? Poorest drivers? Wants to click on Not Scored - bring up those orders in Report Explorer so she can see. Data freshness – update weekly. Additional Feedback In Report Explorer, click on Name to sort. Once you click on subject name, then show all on that driver. E-verify through Ten Street?
Did not like the Types’ pyramid. Too many similar colors and slices – hard to tell the difference. For this presentation, the less slices, the better. No answer to question 2. Quickly identified TAT. Easily identified number of searches completed. Good, simple, solid information. Easily answered order volume in April. Pyramid should be bar due to number of elements. Suggestions: Keyed in on the Order Volume bar graph. There, show the dollars spent by product. Show me details by month (quarterly way too long). Would also like to see order volume by branch and geography to gauge costs in those areas. For criminal products, show me number of Felony vs. misdemeanor. For Felony, show me the top 5 offenses (thefts, DUI, molestation, etc.) for criminal products. Scenario 2 – Individual Report Types Feedback ‘Search Statistics’ – overall, not useful. However, TAT for packages (upper right) is something we’d use. Summary’ – Good. Show geographically. Data freshness – did not respond. Additional Feedback Need to be able to dive into the Dashboard. Select by user? By county? Refine what I see. Participant: Rhonda Pantilla Company: Doherty Employment Asurint Team: Greg Lee Date and Time: 11.01.2015 Scenario 1 – Reporting Dashboard (Home) Feedback Recognized all report types easily. Recognized most report types easily. Product Searches very good. Hit Rates – very useful. Drill down to subaccounts and regions would be very nice. Provide drop down to select? Easily identified order volume in April. Suggestions: Printing of dashboard would be nice. Scenario 2 – Individual Report Feedback Reference these reports weekly, some monthly. ‘Search Statistics’ report – Staffing will want to customize this report – need more package info (percentage of clients that have Package ZZZ). Score Summary – are aliases included? Aliases vs. primary – show counts for each. Account Order Activity – ATS system – upload to bill their clients (they add their price). Need Name, SSN, Client Comp, and total price. Additional Feedback Provided a couple of additional user interface suggestions: On the Asurint site - Workplace > Packages – I want a keyboard shortcut so that I can simply click a letter to select specific package names. The IQ Report Wizard has many UI challenges. For example, are no cursor defaults.