Appendix 2.3-2: Explanations and Deviations Representations made by the Offeror in this proposal become contractual obligations that must be met during the contract term. Instructions: All deviations from the specifications of the Request for Proposal (RFP) must be clearly defined this worksheet. Explanations must be numbered to correspond to the question number and section number to which it pertains. If additional space is required, submit a separate attachment labeled “Appendix 2.3-2b: Explanations and Deviations” using the same table format. Most importantly, keep all explanations brief. In the absence of any identified deviations, your organization will be bound to the terms of the RFP. Section # / Question # Indicate "Explanation" or "Deviation" Offeror Response Please indicate if “Appendix 2.3-2b: Explanations and Deviations” is provided:
The Contractor(s) agrees to the End of Contract Transition as defined in Section 3.2 Section 3.2.1 Section 3.2.2 Section 3.2.3 Section 3.2.4 Section 3.2.5 The Contractor(s) agrees to the Invoicing as defined in Section 3.3 Section 3.3.1 Section 3.3.2 Section 3.3.3 Section 3.3.4 The Contractor(s) agrees to the Liquidated Damages as defined in Section 3.4 Section 3.4.1 Section 3.4.2 The Contractor(s) agrees to the Disaster Recovery and Data as defined in Section 3.5 Section 3.5.1 Section 3.5.2 Section 3.5.3 Section 3.5.4 The Contractor(s) agrees to the Insurance Requirements as defined in Section 3.6 Section 3.6.1 Section 3.6.2 Section 3.6.3 Section 3.6.4 Section 3.6.5 Section 3.6.6 The Contractor(s) agrees to the Security Requirements as defined in Section 3.7 Section 3.7.1 Section 3.7.2 Section 3.7.3 Section 3.7.4 Section 3.7.5 Section 3.7.6 Section 3.7.7 Section 3.7.8 Section 3.7.9 Section 3.7.10 The Contractor(s) agrees to the Problem Escalation Procedure as defined in Section 3.8
Time over which standard is measured: Quarter Telephone Call Abandonment Rate Abandonment Rate of 53% or less Self Reported Frequency of reports: Quarterly $500 per percentage point over 53% per reporting period. Vendor attendance at annual Open Enrollment and orientation meetings Attendance by plan representative(s) trained on of Maryland plan benefits at 100% of meetings scheduled by the State, for 100% of the meeting’s duration. Representative must arrive enough to have their table set up prior to meeting start time. Display must be organized and include appropriate covering of table. Representative must have detailed plan knowledge, interact with members, and exhibit professional appearance and behavior. Sign-in sheets at Open Enrollment meetings Frequency of report: Annually $500 per scheduled meeting not attended. Claims processing time Upon receipt of all required documentation, 98% claims processed accurately within five business days; 100% within 10 business days. Self Reported Frequency of report: Quarterly $500 per period in which standard is not met.
Complaint Resolution Time Plan will: acknowledge receipt of the written complaint to the and Member within two business days of receipt of the complaint letter; and provide a written complaint response to the State and Member within 21 business days of receipt of the initial complaint letter. Self reported and correspondence logs $250 for each late letter, and, $250 for each late written complaint response. Provision of Plan Documents Certificate/ Evidence of Coverage for Self-Insured and Summary Plan Description for the plans Draft Plan Document (Certificate/Evidence of Coverage or Summary Plan Description as appropriate by plan) including all required updates is provided to the State at least three months prior to the first day of the plan year. For example if the plan year effective date January 1st, the vendor must provide the State the draft by October 1st of the prior year. Receipt date as documented by vendor and confirmed by State $500 per day for the three calendar days that the draft document is not received. $1,000 per calendar day for each day the draft document is not received for the fourth calendar day and beyond Provision of Final Plan Documents Final Plan Document (Certificate/Evidence of Coverage or Summary Plan Description as appropriate by plan) including all of the Receipt date as documented by vendor and confirmed by $500 per day for each calendar day the draft plan document is not received for the first 3 calendar days.