Images from disaster affected areas and the FEMA agents at work during recovery process. VOICE OVER: a state, tribe, or territory receives a Presidential declaration for a disaster and Individual Assistance programs are designated, a standard chain of events occurs for survivors in the declared areas. Footage from a DRC showing survivors queuing up to register for assistance or talking with FEMA agents. Images of FEMA inspecting a damaged home. VOICE OVER: Disaster survivors first apply for assistance from the Individuals and Households Program and if applicable, FEMA performs an inspection to verify disaster-related damage and then eligibility is determined. Text on screen: 60-day period to register Sometimes states will extend registration period Any late registrations must have an explanation in writing so FEMA can determine if it will be accepted Text on screen: It is important to register during the open registration period so your registration is not considered late VOICE OVER: You have typically a 60-day period to register for assistance. For some events, states will request an extended registration period. If you are unable to apply during the 60-day period, you may be able to submit a late registration. However, FEMA will need to know the reasons for applying late to determine if the late registration will be accepted. It is important to register during the open registration period, because until the late registration is reviewed and approved, your application is on hold and you are not able to receive any assistance. Motion graphics of appropriate images with text on screen: Disaster Recovery Centers Disaster Survivor Assistance Teams FEMA Corps Volunteers VOICE OVER: There are a number of options when it comes to registering for disaster assistance. In your area there may be Disaster Recovery Centers (DRC), Disaster Survivor Assistance (DSA) teams or FEMA CORPS volunteers to assist you, but those may not always be deployed or available in all areas.
Images of DRC, cut to signage with hours and locations of DRCs. Text on screen: Locate DRCs by DisasterAssistance.gov Text DRC and zip code to “4FEMA” (43362). OVER: Depending on the type and number of people affected by the disaster, DRCs may only be open for a short period of time after a disaster. You should check the FEMA website or call FEMA to verify DRC locations and hours of operations. To locate a DRC, a survivor can use the DRC Locator on DisasterAssistance.gov or text DRC and their zip code to “4FEMA” (43362). Images of DRC with survivors meeting with FEMA agents. Text on screen: Guidance regarding disaster recovery Clarification of any written correspondence received Housing assistance and rental resource information Answers to questions, resolution to problems and referrals to agencies that may provide further assistance Small Business Administration program information Crisis Counseling Disaster Legal Services Disaster Unemployment VOICE OVER: At the DRC, you are able to meet with professionals who are able to answer questions and provide information on the types of assistance available. Some of the services may include: guidance regarding disaster recovery; clarification of any written correspondence received; housing assistance and rental resource information; answers to questions, resolution to problems and referrals to agencies that may provide further assistance; Small Business Administration program information; Crisis Counseling; Disaster Legal Services; and Disaster Unemployment. Images that show accessibility: Parking, entrances, restrooms and evacuation routes, signage or bus stops near a DRC. Photos for accessible communication devices: sign language, foreign language interpretation, readers, VRI, assistive listening devices, etc. Transition to: OVER: DRCs include staffing and resources to provide effective communication access for individuals with disabilities. DRCs have accessible parking, entrances, restrooms and alternate evacuation routes. DRCs provide assistive devices and services for your preferred methods of communication. Communications include sign language and foreign language interpretive services. Communication devices available include magnifying readers, tablets, captioned phones, remote interpreting (VRI) and assistive listening devices. Graphics Registration Intake: Online, Mobile App and Telephone
Images of tech devices with landing page for disasterassistance.gov Footage of survivor using phone Text on screen: FEMA Standard Hours Of Operation 7 a.m. - 10 p.m. local time 7 days a week VOICE OVER: You can register online at disasterassistance.gov or via a smartphone. You may also call 1-800-621-3362 and people with speech or hearing disabilities can call 1-800-462-7585 for TTY or use 711 Relay or Video Relay Services at The FEMA toll-free telephone services standard hours of operation in the contiguous United States are from 7 a.m. to 10 p.m. local time, seven days a week. up of footage of person using smart phone with text services (and possible screen shots of texts) Text on screen: Official FEMA number: VOICE OVER: You may also choose to receive SMS text messaging which allows you to receive notifications to smart devices regarding your FEMA application. The official FEMA number displayed on the device is and the notification will contain the last 4 digits of the FEMA Registration Number at the beginning of the message. Text on screen: Text messages do not include specific information about your assistance Survivor can access account online or call FEMA for assistance Survivor is responsible for data charges but service is free You can reply “STOP” to unsubscribe from service at any time Transition to: VOICE OVER: Messages regarding updates will not include specific information about categories, amount of assistance or additional information needed to process the request for assistance. You can access your account online or call FEMA and speak to the Helpline for assistance. You will be responsible for data charges from your carrier; however the service itself is free. You can reply 'STOP' to unsubscribe from the service at any time. Graphics Title: Why Registration Intake Process is Important