Appendix A BSO Corporate Scorecard - Explanations and Definitions of Status 2016–17 (Updated September 2016) Ref No Description of Indicator Green Amber Red F1 Surplus (Deficit) against Income 0.25% + or – 0.26 – 4.9% + or - Over 5% + or - F2 Stock Turnover Ratio 1:9 and over N/A 1:8 and under C1 % ITS Incidents Resolved within Internal Target (95%) [SLA Target 90%] 95% and above 89-94.9% 88.9% and under C2 Ave. Processing Time per Non-stock requisition 2.9 days and under 3 – 4.9 days 5 days and over C3 % Stock Products supplied on first request within SDP Target (SLA Target 95%) 97.5% and over 92.5 – 97.4% 92.5% and under C4 Ave. No Studies per Research Ethics Committee 4.8 and over per 4 – 4.7 per Under 4 per month C5 % Complaints, DP and FOI resolved within timeframe 95% and above 85 – 94% 84% and under C6 % Available Legal Services Solicitor Time - target 90% 85 - 90% 90.1-94.9% 80-84.9% 95% and over 79.9% and under C7 No. of Equality consultancy days delivered (per person) [reported quarterly] 40.5 and over (quarterly) 36 – 40.4 (quarterly) 35.9 and under (quarterly) C8 General Recruitment – Overall Time to Fill (BSO). [Interim Target 85% and over within 70 days] 85% and over 76 - 84% Under 76% C9 General Recruitment – Overall Time to Fill (HSC-wide). [Interim Target 85% and over within 70 days] 85% and over 76 - 84% Under 76% C10 % New Contracts Issued within 9 days of receipt of necessary documentation by HR (target 95%) 95% and over 89 – 94.9% 88.9% and under
Ref No Description of Indicator Amber Red C11 % SLA Uptake for HSC Leadership Centre to date (quarterly target 25%) 22.5% and over 20 – 22.4% 19.9% and C12 Total % SLA Uptake for HSC Clinical Education Centre to date (Nursing & Midwifery) [quarterly target 25%] 22.5% and over per quarter 20 – 22.4% per quarter 19.9% and under per quarter C13 Total % SLA Uptake for HSC Clinical Education Centre to date (Allied Health Professionals) [quarterly target 25%] 22.5% and over per quarter 20 – 22.4% per quarter 19.9% and under per quarter I1 % Invoices Paid within 10 days (Target 75%) – relates to BSO only 75% and over 70– 74.9% 69.9% and under I2 % Invoices Paid within 30 days (Target 95%) – relates to BSO only 95% and over 92 – 94.9% 91.9% and under I3 Chargeable Audit Days (average 15.5 per month) 15.5 and over 14 – 15.4 13.9 and under I4 No of Probity Checks/ Visits to Practitioners (target 30 per month) 30 and over 27 – 29 26 and under I5 No of Patient Exemption Checks (annual target – 6000) [monthly target - 500] 500 and over per month 450 – 499 per month 449 and under per month I6 No. of HSC Pension Payments per WTE (target 1000 per 900 and over 800-899 799 and under I7 % of Bowel Screening Helpline Calls answered (target 90%) 90% and over 80 – 89% 79% and I8 Absence Rate – Corporate (Target 3.96% by March 2017) 3.96% and under 3.97% - 4.36% 4.37% and over Ref No Description of Indicator Red I9 Payroll - % Manual/Off Cycle Payments 0.50% and under 0.51– 2% 2.01% and over
I10 Accounts Receivable - Total Debt % 90 day Invoices/Total Balance (target <13%) 13% and under 13.1-14% 14.1% and over I11 Interpreting Service Rate of Provision (target 95% and above) 95% and over 92 – 94.9% 91.9% and under L1 Training Hours delivered within BSO per WTE Staff Member (target 3.75 hours per quarter) 3.38 and above per quarter 3.00 – 3.37 hours per quarter 2.99 hours and below per quarter L2 Performance Reviews completed by 30 June 2016 (target 90%) 80% and above by 30 June 70-79% by 30 June 69.9% and under by 30 June