Error Codes – Profile SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO Profile You have successfully updated your personal contact details. Confirmation You successfully updated your contact details in the About Me section of your Profile. - Profile System error occurred. Please try again later Error There was an internal system error which prevented it finding and/or displaying the Organisation data. Wait for a short time then try again, or call 1800 800 110 to report the problem and have it investigated. Profile You have successfully updated your organisation’s details. Confirmation You successfully updated your organisation details. - Profile System error occurred. Please try again later. Error There was an internal system error which prevented it adding the role. Wait for a short time then try again, or call 1800 800 110 to report the problem and have it investigated.
Edit Contact Details You need to your mobile number as 10 digits, starting with ‘04’, no spaces. Error You have either not supplied a mobile number or it is not in the correct format (10 digits starting with 04, no spaces) Re-enter your mobile number as 10 digits starting with '04', no spaces. Edit Contact Details You need to a valid email address (e.g. ) with fewer than 256 characters. Error You have either not supplied an email address or it is not in the correct format (i.e. address must be < 256 and valid to receive mail) Enter a valid email address (e.g. your.name@organisation.com.au) with fewer than 256 characters. Edit Contact Details Default address not found. Error You have attempted to update your contact details but the system has no “default address” on record. Call 1800 800 110 to resolve. Edit Contact Details Update failed, please contact support Error There was an internal system error which prevented your update of contact details. Wait for a short time then try again, or call 1800 800 110 to report the problem and have it investigated. Edit Contact Details Are you sure you want to exit the Edit Contact Details process? You will lose any data you entered. Confirmation You selected Cancel on the Edit Contact Details screen Select Yes to cancel the updates (you will lose all data you entered), or select No to continue updating enter
Error Codes – Edit Organisation Details SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO Edit Organisation Details Are you sure you want to exit the Edit Organisation Details process? You will lose any data you entered. Confirmation You selected Cancel on the Edit Organisation Details screen Select Yes to cancel the updates (you will lose all data you entered), or select No to continue updating Edit Organisation Details Please specify a start date for this role. Error There was an internal system error which prevented the automated setting of the role start date Wait for a short time then try again, or call 1800 800 110 to report the problem and have it investigated. Edit Organisation Details A system error occurred. Try again later, or call 1800 800 110 to report the problem. Error There was an internal system error which prevented the automated setting of the role start date Wait for a short time then try again, or call 1800 800 110 to report the problem and have it investigated. Edit Organisation Details Please specify a start date no earlier than today's date. Error There was an internal system error which prevented the automated setting of the role start date Wait for a short time then try again, or call 1800 800 110 to report the problem and have it investigated.
Edit Bank Details The BSB you provided is too long. You must provide a BSB that is just 6 digits long, no spaces. Error The BSB you supplied is longer than six digits Enter the organisation bank account BSB as 6 digits, no spaces Edit Bank Details The BSB you provided is not numeric. You must provide a BSB that is 6 digits long, no spaces. Error The BSB you supplied is contains characters other than digits Enter the organisation bank account BSB as 6 digits, no spaces Edit Bank Details The BSB you provided is not a valid BSB. You must provide a BSB that is valid and current. The BSB must be 6 digits long, no spaces. Error The BSB you supplied is not valid and current Check the BSB for the account is correct and the organisation bank account BSB as 6 digits, no spaces Edit Bank Details You must provide an account number. Error You tried to update the Bank Details without supplying an Account Number Enter the organisation account number as up to 12 digits, no spaces
Edit Bank Details Bank account number cannot be more than 12 digits in length. Error The Account number you supplied is longer than 12 characters Enter the organisation account number as up to 12 digits, no spaces Edit Bank Details The account number you provided is not numeric. You must provide an account number that is up to 12 digits long, no spaces. Error The Account number you supplied contains characters other than digits Enter the organisation account number as up to 12 digits, no spaces Edit Bank Details The start date cannot be empty. Please enter a start date for these banking details. Error There was an internal system error which prevented the automated setting of the start date for the bank details Wait for a short time then try again, or call 1800 800 110 to report the problem and have it investigated Edit Bank Details A system error occurred. Try again later, or call 1800 800 110 to report the problem. Error There was an internal system error which prevented the automated setting of the start date for the bank details Wait for a short time then try again, or call 1800 800 110 to report the problem and have it investigated
Edit Bank Details The start date is not a valid date. Please correct. Error There was an internal system error which prevented the automated setting of the start date for the bank details Wait for a short time then try again, or call 1800 800 110 to report the problem and have it investigated Edit Bank Details Varied, but may be no text in an error box, technical system message similar to ‘PARSE APPLICATION DATA Error during XML =>….’ Error There was an internal system error which prevented it finding and/or displaying the bank details. Wait for a short time then try again, or call 1800 800 110 to report the problem and have it investigated Edit Bank Details Are you sure you want to exit the Update Bank Details process? You will lose any data you entered. Confirmation You selected Cancel on the Edit Bank Details screen Select Yes to cancel the updates (you will lose all data you entered), or select No to continue updating Edit Bank Details Existing Bank Approvals pending for {BP number} Error There is an existing request to update bank details in the system. Check with your organisation’s Primary Contact, and wait until the existing request has been processed before retrying.
SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO Registration Details You have saved the updated registration group details but not yet submitted them for approval. Confirmation You have saved the new/edited registration group details, but not yet submitted them for approval. The Registration Group details are saved as ‘Draft’. To submit the request to add the Registration Group select the pencil icon next to it, check the details, then select Submit. Registration Details You have successfully submitted your new or updated registration details. Check your Inbox for the NDIA decision. Confirmation You have submitted the new/edited registration group details for approval. Wait for the NDIA decision on your new or updated registration. Check your inbox or call 1800 800 110 if you do not receive a letter advising you of the NDIA decision. Error Codes – Add Registration Details SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO
Edit Registration details You must select an action for the registration group. Error You didn’t select an action for the registration group. Select whether you would like to suspend or revoke the registration group. Suspend is a temporary, Revoke is permanent withdrawal of the registration group. Edit Registration Details You need to check the start and end dates. The end date must be later than the start date. The dates must be in the format DD/MM/YYYY. Both start and end dates must be between the registration group’s start and end dates. Error The Action end date is the same as or earlier than the start date. Check the dates and ensure the start date for the selected action (Suspend/Revoke) is before the end date, and that both dates are between the Registration Group’s start and end dates. Both action dates must be in the format dd/mm/yyyy
Error Codes – Outlet Management SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO Outlet Management You have successfully created the outlet. Confirmation You have created the outlet Select the outlet to review the details and ensure they are correct. Error Codes – Add Outlet Details SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO
Add Outlet Address Details A system error occurred. Try again later, or call 1800 800 110 to report the problem. Error There was an internal system error which prevented the automated setting of the address start and/or end date Wait for a short time then try again, or call 1800 800 110 to report the problem and have it investigated Add Outlet Address Details Address Start Date must be a valid date Error There was an internal system error which prevented the automated setting of the address start date Wait for a short time then try again, or call 1800 800 110 to report the problem and have it investigated Add Outlet Address Details Address Start Date must be equal to or later than today Error There was an internal system error which prevented the automated setting of the address start date Wait for a short time then try again, or call 1800 800 110 to report the problem and have it investigated Add Outlet Address Details Address End Date must be a valid date Error There was an internal system error which prevented the automated setting of the address end date Wait for a short time then try again, or call 1800 800 110 to report the problem and have it investigated Add Outlet Address Details Address End Date must be equal to or greater than today Error There was an internal system error which prevented the automated setting of the address end date Wait for a short time then try again, or call 1800 800 110 to report the problem and have it investigated
Error Codes – Add Outlet Services SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO Add Outlet Services You must select at least one of the listed professions within the Services Offered. Error You tried to add an outlet without selecting the professions in Services Offered Mark all the professions you provide through this outlet. There must be at least one, even if the outlet status is Temporary Closure or Not Accepting Referrals. Error Codes – Add Outlet Operating Hours SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO
Edit Outlet Details The outlet name you provided is too long. You must provide an outlet name that is no more than 40 characters long. The name will be publicly visible if you select to have the outlet details available in the Provider Finder. Error The Outlet name you provided is too long, it must be less than 40 characters Enter a name (up to 40 characters) for the outlet. The name will be publicly visible if you select to have the outlet details available in the Provider Finder.
Edit Outlet Address Details The postcode you provided is either longer than 4 digits or contains something other than numbers. Enter the postcode for the outlet as 4 digits, no spaces. Error The data you provided in Postcode is either longer than 4 digits or contains something other than numbers Enter the post code for the Outlet address as 4 digits, no spaces Error Codes – Edit Outlet Service Details SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO
Add Service Booking You did not select a Service Booking type. Select Standard Booking from the Service Booking Type dropdown, unless you are a Plan Manager and creating a Plan Managed booking. Error Service Booking Type not selected Select ‘Standard Booking’ from the Service Booking Type drop down, unless you are a Plan Manager and creating a Plan Managed booking
Add Service Booking The participant does not have a plan that covers the entire period for the dates you entered. To ensure you are paid for services under a new plan yet to be approved, obtain written agreement from the participant that clearly states their agreement for you to continue to provide services. Information Participant does not have a plan that covers the entire period between the start and end dates. If the plan has expired and you were providing services to the Participant under the previous plan, obtain written agreement from the participant that clearly states their agreement for you to continue to provide services. This will allow you to claim once the new plan is approved or the old one extended. Ask that the participant notify you when the new plan is approved.
Add Service Booking The service booking start date you provided is after the service booking end date. Check your dates and update either the start date or end date or both to fit within the participant’s plan. Error Service booking start date is after service booking end date Check the dates you have entered and update either start date, end date or both to fit within the Participant’s Plan. Add Service Booking This service booking is retrospective. If you intended it to be retrospective, select Find Plan to continue, otherwise update the start and end dates. The service booking type was selected after the dates were entered on a retrospective booking If the service booking is intended to be retrospective. Re-enter the dates and continue
Error Codes – View Service Booking Details SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO View Service Booking Details This service booking is inactive, as its end date has already passed. You are not able to change the end date now. Create a new service booking to cover the extended date range. Warning The service booking has already ended and therefore the end date cannot be changed Either create a new service booking to cover the extended date range, or call 1800 800 110. Error Codes – Payment Request SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO
Create Payment Request You must provide the participant's first name to continue. The individual must be a valid participant in the NDIS, not a nominee or a child representative. Error You didn’t enter the First name when you tried to find the Participant by name. Enter both the first and last names exactly. The individual must be a valid participant in the NDIS, not a nominee or a child representative. Create Payment Request You must provide the participant's last name to continue. The individual must be a valid participant in the NDIS, not a nominee or a child representative. Error You didn’t enter the Last name when you tried to find the Participant by name. Enter both the first and last names exactly. The individual must be a valid participant in the NDIS, not a nominee or a child representative.
Create Payment Request You tried to search without entering a name or NDIS number. Use the NDIS number if you have it. Error You tried to search without choosing whether to search by name or NDIS number. Choose whether to search by name or NDIS number. Use NDIS number if you have it available Create Payment Request No search results have been found. Please refine the search criteria and search again Error The person you have searched for does not have a service booking with your organisation, or is not a participant of the NDIS. Check that you have entered the search criteria correctly (First and Last Name, or NDIS number). Check the entered Participant information. The individual must be a valid participant in the NDIS, not a nominee or a child representative. Create Payment Request Are you sure you want to exit the Payment Request process? You will lose any data you entered. Confirmation You selected Cancel on the New Payment Request screen Select Yes to cancel the updates (you will lose all data you entered in that section), or select No to continue updating Create Payment Request You have successfully submitted your payment requests for processing. Confirmation All the payment requests you tried to submit were successfully submitted for processing -
Create Payment Request Please enter a valid value in Your Invoice Number field. Field level error You tried to create a payment request without specifying your internal invoice number. This is needed to enable you to cross reference payment requests Enter your own tracking identifier Create Payment Request Select support category. Field level error You tried to create a payment request without specifying the support that was delivered. Select from the drop down list, this is limited to the supports available to the participant Create Payment Request This support item was not found in chosen support category. Field level error You tried to create a payment request for a specified item that is not in the selected support category You must enter an item number if there is one for the service booking. Select the magnifying glass next to Item Number, then select the item. Create Payment Request The quantity cannot be zero. Field level error You tried to create a payment request without specifying the number of services delivered. Enter quantity less than or equal to the quantity available in the service booking. Quantity must be greater than zero. The total quantity across all payment requests for the service booking must not exceed the quantity specified in the service booking. Create Payment Request Invalid payment amount. Field level error The payment amount you are requesting is either blank or not numeric Enter an amount greater than zero, and less than or equal to the total for the service booking. The total across all payment requests for the service booking must not exceed the amount specified in the service booking.
View Payment Requests You have successfully cancelled your payment request. If the payment request had a status of ‘Paid’ you will either receive an invoice from the NDIA, or the amount will be offset against future payment requests. Confirmation Payment request was successfully cancelled. If the payment request had status of ‘Paid’ you will either receive an invoice from the NDIA, or the amount will be offset against future payment requests. - View Payment Requests System error occurred. Please try again later. Error There was in internal system error. Wait for a short time then try again, or call 1800 800 110 to report the problem and have it investigated
View Payment Requests You have searched for payment requests without providing sufficient search criteria. To search by submitted payment request, select the criteria to ‘Search by’ and enter the value in ‘Search criteria. To search by bulk payment request, either select File Name in ‘Search by’ and enter the name of the bulk upload file; or select Duration in ‘Search by’ and enter from and to dates. Then select ‘Get Files’ and choose from the files listed Error You tried to search for Bulk Payment Requests without either choosing a value in ‘Search by’, or without putting values in for the criteria. Or you tried to search submitted payment requests without selecting the search criteria For search by bulk payment request: Select File Name in ‘Search by’ and enter the name of the bulk upload file; or Select Duration in ‘Search by’, enter from and to dates, select ‘Get Files’, then choose from the files listed in the File Name drop down For search by submitted payment request Select the criteria to ‘Search by’ Enter the value in ‘Search criteria’
in the File Name dropdown. View Payment Requests You entered a To date that is before the From date. You must enter a valid date range. Error The bulk upload ‘To’ date you provided is before ‘From’ date. Update the ‘From’ and/or ‘To’ dates for cover a valid period, Get Files, then choose from the files listed in the File Name drop down. View Payment Requests Please input a valid From Date Error The ‘From’ date on the search for uploaded bulk payments files is empty or in incorrect format. Enter the ‘From’ and ‘To’ dates in the format dd/mm/yyyy, or select them using the calendar tool. View Payment Requests Please input a valid To Date Error To date on bulk claims search is empty or in incorrect format Enter the ‘From’ and ‘To’ dates in the format dd/mm/yyyy, or select them using the calendar tool.
Bulk Payment Request CSV Messages Empty Registration No. Error This payment request is missing your Provider Registration Number. Enter your Provider Registration Number (also called your BP number or Organisation ID), it must be numbers only and can be found under My Organisation Details on the Profile page Bulk Payment Request CSV Messages Invalid Registration No. Error Your Provider Registration number is not valid on this payment request. Check that your Provider Registration Number (also called your BP number) is correct, it must be numbers only and can be found under My Organisation Details on the Profile page Bulk Payment Request CSV Messages Empty NDIS No. Error This payment request is missing the Participant’s NDIS Number. Check the NDIS number for the participant. Enter as 9 digits, no spaces, starting with ‘43’ Bulk Payment Request CSV Messages Invalid NDIS No. Error The Participant’s NDIS Number is invalid on this payment request. Check the NDIS number for the participant. Enter as 9 digits, no spaces, starting with ‘43’ Bulk Payment Request CSV Messages Empty Start Date. Error The Start (From) date on this payment request is empty Enter the start date for the support in the format YYYY-MM-DD. You need to ensure that the date fields are correctly formatted before you upload the file. Excel will reformat them if you open and edit anything in the file.
Bulk Payment Request CSV Messages Start date of support cannot be in future. Error The Start date for this payment request is after today. Payments cannot be made prior to services being delivered. Enter the start date for the support in the format YYYY-MM-DD. Start date must be no earlier than the start date of the service booking, and cannot be in the future. You need to ensure that the date fields are correctly formatted before you upload the file. Excel will reformat them if you open and edit anything in the file. Bulk Payment Request CSV Messages End date of support cannot be in future. Error The End date for this payment request is after today. Payments cannot be made prior to services being delivered. Enter the end date for the support in the format YYYY-MM-DD. End date must be the same as or later than the start date. End date must be no earlier than 90 days prior to today, and cannot be in the future. You need to ensure that the date fields are correctly formatted before you upload the file. Excel will reformat them if you open and edit anything in the file. Bulk Payment Request CSV Messages Invalid Date Format. Error Either one or both of the Start (From) and End (To) dates on this payment requests is not in the format YYYY-MM-DD. Ensure both start and end date are in the format YYYY-MM-DD, are not in the future, are within the service booking dates, and that end date is no earlier than start date. Bulk Payment Request CSV Messages Invalid Claim Reason. Error Your organisation’s invoice or reference number (Claim reason) in this payment request is not valid Enter your organisation’s invoice or reference number. It must be no more than 50 characters and contain letters, numbers and spaces only.
Bulk Payment Request CSV Messages C03- Invoice Date outside Service Booking. Error The dates you have entered do not fit entirely within the service booking dates Re-enter the dates ensuring they are within your existing service booking Error Codes – Payment Summary SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO Payment Summary You must enter a From date. The From date must be in the format DD/MM/YYYY. Error The From Date entered is invalid, or no From Date was supplied Ensure both ‘From’ and ‘To’ dates are in the format DD/MM/YYYY, that ‘To’ date is no earlier than ‘From’ date, that ‘From’ date is not in the future, and that they span no more than 30 days.
SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO Quotations Your organisation has no quotations to display. Informational There have been no quotations sent to your organisation for response - Error Codes – View Quotation Details SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO View Quotation Details You have not provided specifications for the quotation. If there are no specifications, enter ‘not applicable’ (NA). Error You have not supplied any Specifications Enter the specifications for the quoted supports or ‘Not applicable’
View Quotation Details You have not entered the GST per unit. You must enter the GST for the quoted items in dollars and cents without the ‘$’. If the item does not attract GST, enter 0.00. Error You have not entered the GST per Unit Enter the GST for the quoted items in dollars and cents without the $. If there is no GST, enter 0.00. View Quotation Details Invalid GST amount, Please enter GST amount in 0.00 format Error The GST per Unit you entered is not in the correct format Enter the GST for the quoted items in dollars and cents without the $. If there is no GST, enter 0.00. View Quotation Details You have not entered the inclusions. Enter the inclusions for the quoted supports or enter ‘Not applicable’ (NA). Error You have not entered the Inclusions Enter the inclusions for the quoted supports or ‘Not applicable’
Messages You tried to search without supplying the participant’s last name. The details must match a participant you currently provide services to. Enter both the NDIS number and last name and search again. Error You tried to search without supplying the Participant’s Last name The details must match a Participant you currently provide services to. Enter both the NDIS number and the Last name to find the Participant. Error Codes – Link to My Organisation SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO
Link to my Organisation To register an organisation in <State>, you must apply to the NDIS Quality and Safeguards Commission. Please select an Option. Information Registrations for the State you selected are managed through the NDIS Quality and Safeguards Commission Check that you chose the correct state, and if so select ‘Go to NDIS Commission’. If not select ‘Select another State/Territory’ to return to the previous screen. Error Codes – Create NDIS Provider Registration Form SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO Create NDIS Provider Registration Form ABN name not matched. Please use - <name>. Error You have entered a name that doesn’t match the ABN. Check the name of the organisation and the ABN. The two must match. Re-enter whichever is incorrect. If you successfully submit you will be linked to that organisation, and switched to acting on their behalf. You will have been given the roles of Primary Contact and Account Manager. If you want to leave the remainder of the registration process until later, use the ‘Acting for’ to select a different organisation.
Error Codes – Document Upload / Upload Evidence SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO Document Upload / Upload Evidence You have not provided a document name for the file you want to upload. This should be a reference name you give the file, not the file name with the extension. Error You have not provided a file name/reference for the file you want to upload Enter a name/reference for the document. This is not the file name with extension, but is a reference for name for you. Ensure you can link this name to the file in future as you will need to access your own copy of the file, you will not be able to download it from the system. For example ‘Home mods floor plan <Participant’s NDIS number>’ for the Document Name and ‘HMFP nnnnnnnnn.pdf’ for the file name
Provider Details User attempted to retrieve outlet details, but their session has timed out. Error The system was unable to return the outlet details before your session timed out A system error has occurred which has led to your request timing out. Please retry or call 1800 800 110 to report the problem. Provider Details Your request has timed out. Try again or call 1800 800 110 to report the problem. Error The system was unable to return the outlet details before your session timed out A system error has occurred which has led to your request timing out. Please retry or call 1800 800 110 to report the problem. Error Codes – Participant Search SCREEN NAME MESSAGE DISPLAYED TYPE OF MESSAGE WHAT DOES IT MEAN? WHAT YOU SHOULD DO
Downloads Report preparation is already started. Error The report is now being prepared and cannot be cancelled. Wait until the current operation has concluded before attempting to perform another action. Downloads Report is no longer valid for download. Error The time has lapsed for download of this report. Generate a new report. Downloads Report is already processed/in Error A request to generate or cancel a report download is currently in operation. Wait until the current operation has concluded before attempting to perform another action. Downloads You have successfully submitted a request to download a report. Confirmation The request for download has been submitted. - Downloads You have successfully submitted a request to cancel a report. Confirmation The request for download has been cancelled. -