17.7 Tab 5: Implementation Services. The Respondent will provide narrative responses regarding the proposed implementation services, organized in accordance with the outline Project Management Methodology and Approach The Respondent describe its approach to managing the project. As part of its project management approach, the Respondent shall describe the project management tools, standards, controls, and procedures that will be utilized to create a proven, reliable process, as well as proposed standards for status reporting, risk management, issue management, and communications. Respondents are invited to provide recommendations for project governance in this section of their response. Timeline and Implementation Approach The Respondent should describe its proposed implementation approach for Stage 1 of the implementation project. Respondent should provide a high-level work plan demonstrating the relationship between the work to be performed, the deliverables to be provided as described, and the timeline recommended in your approach. This section shall encompass all services and deliverables identified in RFP Section 14.4, Implementation Services Scope (RFP Phase 2), and RFP Section 14.5, Implementation Services Stages (RFP Phase 2). Describe in your narrative how your recommended approach will reduce risk to the System and facilitate System-wide deployment and user acceptance. In this section, Respondent should discuss its approach to complete the analysis deliverable discussed in RFP Section 14.5.4 that will support the creation of a Statement of Work for subsequent phases of the project. The description provided should include the following information: Key principles and distinguishing characteristics; Phases and major activities; Recommended testing phases; Implementation timeframes; and Proposed deliverables. Specific Services Describe any pre-implementation activities the System take to prepare for the implementation project. Describe any tools, utilities or special access that the implementation will require for the implementation project, whether service is being done on-site or off-site. List the recommended training by role for the System’s project resources, and the recommended timing for this training. If are options for delivery, discuss those options here. The System expects the Respondent’s bid to include the training costs for the System project team (not including any travel expense). Include any additional costs as a line item on the Cost Proposal. Is there documentation for review before implementation begins? If so, describe what the documentation is available. Describe the process for customization of reports, workflows, or similar items during implementation. Describe security features that are configured during implementation. Are any role discovery tools in operation during implementation? If so, which ones?
Hourly Rates Although the System will not reimburse the Awarded Vendor on a time-and-materials or basis for project deliverables, the System expects to negotiate an additional Statement of Work with the Contractor for later stages of work past Stage 1. In addition, it may be necessary to make scope changes that require assistance in areas not anticipated for which the System may consider a time-and-materials payment arrangement. For these purposes, the Respondent should provide all-inclusive (travel and all other expenses included) billing rates. The Respondent must quote an hourly rate by project role that may be used if the System wishes to purchase additional services during the term of the contract. The rates should be quoted using the table format shown below Project Role Hourly Rate 19. SERVICE PERFORMANCE STANDARDS See RFP Section 9.49 for Act 557 requirements. This of Performance Standards is provided for reference only. No response is required at this time. Service Criteria Acceptable Performance Compensation / Damages Adherence to University Requirements Reference standard terms, conditions and all articles of RFP Termination of Contract. Reference Section 8 of RFP. This termination clause will for insufficient performance of services by vendor at the sole discretion of the University of Arkansas System. Provision of Hosting Services Reference Section 14.3 of RFP, Services Scope. Termination of Contract. Reference Section 8 of RFP. This termination clause will for insufficient performance of services by vendor at the sole discretion of the University of Arkansas System. Availability of Initial Installation of All Contracted Software Within 30 days of notice from University of Arkansas System Initial agreed contract payment will be paid in full if completed by deadline; 5% of this benchmark cost shall be credited from this payment for each one week late