History Arabian Tile Company Ltd. (ARTIC) is one of the oldest Saudi Companies in its field. It was established in 1977, as part of AICO Group, which owns about thirty companies in various fields of manufacturing & services: such as factories, construction, insurance etc. ARTIC started as leader manufacturer for tiles, block and interlock products in the region. A Division was created in 1990 to ensure proper installation of all of ARTIC’s products. Saudi GRC which was established in 1982 was merged with ARTIC in 1993, to become one of the major important national companies in the field of GRC and GRP. The tile factory renewed its operation in 1994 with the most advanced machinery. The mixing process is computerized, in accordance with international specification. At the beginning of 1995, ARTIC operated the most modern factory in the Middle East for automatic production of steps. This has made it distinguished for its way of manufacturing steps, and thresholds. A new factory with latest technology in block industry was established on 2004 in Asfan near Jeddah to present ARTIC in the west region and to put ARTIC as one of the main players in this field across the kingdom. On 2006, GPS factory was established to meet the demand of tiles operations for grinding and polishing stones. Sooner GPS factory starts to supply its high quality products to the customers in the kingdom and to GCC countries. A new full automatic block production line is starts its production in Riyadh facilities on Aug, 2011 to meet the high demand of central and eastern market and to bring ARTIC once again as leader supplier of block and interlock the kingdom. ARTIC specialized in meeting the special requirements of clients, and carry out their ideas in this field, within the scope of high quality and advanced technology; this has led it to introduce and standardize many new products in the market over the last decade. Its products are approved by many local and international boards of Consultants and related authorities, since all its products conform to American Society for Testing and Materials (ASTM), British Standard (BS), Saudi Arabia standards, metrology and quality Organization (SASO) Standards and Specifications. ARTIC produces cement tiles, ornamented tiles, terrazzo tiles, cement block, Interlock, Kerbstones, concrete barriers, outdoor furniture, cement & terrazzo steps, grinding and polishing stones in addition to GRC & GRP products. ARTIC has very strong and rigid procedures to train staff and manpower, to ensure consistent proper results.
The level and type of quality management system documentation established for our business is continually reviewed to ensure it remains appropriate for the complexity of the interactions of our core processes and the competence of our employees. Quality management system documents and data exist in hard copy and electronic format. The quality management system documentation includes this quality manual, quality procedures, forms and other internal and external documents and data needed to manage, perform or verify work affecting product quality. Any quality management system documentation which is utilized or generated is categorised into the following hierarchy: Quality Management System Documentation Hierarchy: Tier Document Type Purpose 1 Policy Key system driver of process inputs and objectives; statement of corporate vision 2 Quality manual Describes corporate approach and responsibilities for achieving quality 3 Procedures Describe the methods required for process implementation 4 Work instructions Describe the operating practices and controls of each process 5 Forms Key system outputs; data, records, proof of conformance and evidence of verification 4.2.2 Quality Manual This manual has been prepared to describe ARTIC’s quality management system; its associated procedures, and the processes needed to implement our quality policy in order to achieve our quality objectives. Each section of the manual makes reference to various procedures, forms and process maps relating to the requirements outlined in that section. 4.2.3 Document Control All quality management system documents are controlled according to the Document Control Procedure (P001) which defines the process for: Approving documents for adequacy prior to issue Reviewing and revising as necessary and re-approving documents Ensuring that changes and current revision status of documents are identified Ensuring that relevant versions of applicable documents are available at points of use Ensuring that documents remain legible and readily identifiable Ensuring that documents of external origin are identified and their distribution controlled Preventing the unintended use of obsolete documents Ensuring that documents of external origin are identified and their distribution controlled The company uses standard forms and a local area network computer system. Documents which are controlled include but are not limited to the followings examples: Quality manual Procedures Records Controlled documents are identified with a document name and document number: Procedures are prefixed P Forms are prefixed F Work instructions are prefixed W