PPI topic Goal Options for Delivery Evidence Responsibility Practice update Practice Patient Group (CQC will look for of patient To establish a group as close to the guidance as possible to comply with NHSEngland requirements. As in Guidance Evidence of with practice population. (Virtual and in group activity) PPI Action Plan End of year review The Practice Whole practice in PPI (Anyone in the practice can be asked about PPI activity by CQC) All practice staff are aware of the principles of PPI and are starting to use them in their everyday work 1. Attend workshop to Understand the January 2017 2. Complete MDP February ‘17 Tasks for PPI following the workshop 3. In house whole practice meeting to discuss the the tasks and the way forward for the practice. CCG Workshop attendance Minutes/ of whole team involvement in PPI. Federation to and create a task list. The practice The practice
Productive PPI activity (Many practices who have had ‘Outstanding’ rather than ‘Good’ demonstrate exceptional PPI activity and this is a way of pursuing that goal) Work with a group of patients to develop a mutual understanding of both their needs and what the can offer to improve the experience. 1. Understand the demographics of the practice 2. Identify potential groups to work with 3. Elect ways of this group appropriate to their circumstances 4. Ask them the ‘What is it like to use this surgery’ and all the elements (template provided) 5. Summarise the findings and discussion. 6. Create a realistic set of actions in with the group. Notes to reflect all activities. End of year The practice
Community and Seldom Heard Grants (CQC will be delighted to see how the practice is developing links with the Community to and enhance the patient experience.) Patients in the group being to be in touch with and Seldom Heard Grants relevant to their needs to support and help them live their lives better. 1. Identify community links relevant to the cohort of patients in focus. Eg Poor vision – link to Thomas Trust. Post Stroke patients – link to Connect etc. (list of examples provided) 2. Make contact with the Community and Seldom Heard Grants 3. Invite the and Seldom Heard Grants into the practice to discuss with the staff and the group of being consulted to help and support both. Evidence in meeting minutes of Practices.
Accessible Information (mandatory: will be increasing attention from 2017 onwards) Address the provided for practices to include as many patient groups in need as possible Identify specific of patients on the list to ensure that their needs are and comply with guidance. NHSE guidance implemented and exemplified. eg Registration questionnaire adapted to include questions about additional needs. The practice Friends and Family test (Mandatory). Ensure that the greatest number possible complete the test in each practice. Use the F&F test template to the needs of the practice by adding relevant questions as The results of the test are considered and actions to address needs as they arise. Consider all means of encouraging patients to complete the test. Advice available from Tom Magill at St Georges Hospital Ensure regular are timetabled into the surgery meetings Facilitate actions to resolve issues in the replies. Monthly returns to the CCG Regular minuted meetings at the practice discussing the results. Action plans demonstrate to the comments made The Practice