2 Individuals have choice and control over their care Service users have been involved in their assessment Individuals have been provided with appropriate information and advice to make informed decisions about their care Audit of assessments/reviews carried out show that service users have been involved in their assessment and their views have been taken into consideration. Interviews with service users show that service users have been provided with appropriate information and advice about what equipment/adaptations are available to them as required. Service user satisfaction surveys show service users are happy with the service they received Annually or as required Council Inspection 6 Individuals are Supported to Make Informed Decisions about their Care Information is provided to service users in clear, accessible formats suitable Staff are aware of possible barriers to communication and how to mitigate this Advocacy is provided for service users when required. Staff are aware of the requirements under the Mental Capacity Act and know how to refer service users for an MCA assessment Copies of literature and information provided to service users are in an accessible format and are regularly reviewed. Staff training records show staff are appropriately trained to provide the service for different client groups. Interviews with staff Interviews with Service Users Records of when advocacy is provided for service users requiring this. Referrals for an MCA assessment have been made appropriately. Annually or as required Council Inspection 4 Individuals are safe The provider has followed appropriate recruitment procedures to ensure staff are suitable for the role, including ensuring enhanced DBS checks are in place Recruitment Policy and Procedure in place and reviewed periodically. Records of the recruitment process followed. This must include: Enhanced DBS checks Adoption of the College of Occupational Therapy Professional Standards for Occupational Therapy Annually or as required Council Inspection
and ensuring all Occupational Therapists adopt the College of Occupational Therapy Professional Standards of Occupational Therapy Staff complete induction training within 12 weeks of being recruited Staff are fully trained to deliver the service, and training is refreshed as required. Staff are regularly supervised by the provider There are appropriate policies and procedures in place and staff are knowledgeable of these. Staff know how to report concerns about safety or abuse. practice in full including the Code of Ethics and the Health and Care Professions Council’s standards of proficiency for Occupational Therapists An assessment of the staff members’ skills, knowledge and abilities to carry out assessments/reviews Induction Programme. Staff records show that all staff and volunteers have completed an induction Minutes of supervision and appraisal meetings with staff and volunteers Training matrix in place to identify when training is due Training programme and staff records show that staff and volunteers have received all necessary training and refresher training Appropriate policies and procedures are in place and are reviewed periodically. Evidence that staff have read these. This should include Safeguarding Records of Safeguarding Alerts raised and the outcomes of these Interviews with staff Interviews with Service Users Service User Satisfaction Surveys 5 Individuals are treated equally There are appropriate policies and procedures in place and staff are knowledgeable for these Policies and Procedures are in place (as detailed in clause 3.3 of the service specification) including Equality and Diversity. Interviews with staff Interviews with service users Service user satisfaction surveys 6 Service Quality and Continuous Improvement Assessment and reviews completed are of good quality Audit of assessment/review paperwork shows that these have been completed correctly in line