Tutor-led discussion identifying sources and key stages in the supply chain. Group activity – learners produce a spider diagram to illustrate the sources. Weeks Key Learning Theme Resources Key Learning Marking and Assessment Students can: 4 & 5 Understand how customers’ concerns influence the products and services offered by retailers. retail business and its staff. Sample/selective materials to help illustrate the unit content. Local advertisments in Laptops. Understanding the career opportunities in the retail industry. Tutor-led – explanation of environmental and ethical issues generating a discussion on services and products offered by the retail industry e.g. recycling, fair trade products. Activity- visit to the outlet village to use their knowledge to look at the variety of different shops, and what logos/ promotions do they have to show that their products are ethical. Learners need to choose four retail outlets and, in chart format, show how they respond to ethical and environmental issues. Tutor lead – Discussion on own experiences of customer service. Talk about the term `customer service’. And how it contributes to the success of the business. Understanding career opportunities throughout the UK. Identifying how our society shapes working patterns. How retailer incorporate Environment and ethical concerns into their policies IT Online research into jobs, Ethical and environmental issues. ILS Researching careers and career guidance. Numeracy Investigate jobs and skills. Define shift patterns, using 24hr clock. Communication Group discussions / Peer Discussions Discussion with skilled staff, produce questions and write up answers from an interview with a customer service manager. Discuss first impressions and positive impressions. Weeks Key Learning Theme Resources Key Learning Marking and Assessment Students can: 6 & 7. Unit 2: T/502/5819 Understand how good Customer Service is effective in the Youtube videos. Laptops. Tutor lead – Scenarios on how customers should be treated Discussion – Good communication skills. Role play – groups (complaints) and how certain laws protect the customer. SEMSC Developing communication skills. Understanding what is meant by customer service skills good and bad. IT Research how different retailers meet customer needs, refund and complaint policies.
State why accurate pricing and ticketing of stock is important. Weeks Key Learning Theme Resources Key Learning Marking and Assessment Weeks 7 UNIT 6 R/502/5780 Know the Key employment rights and responsibilities of employees and the employer Laptops the purpose of contract of employment. List the main content typically included in a contract of employment. Outline the actions which can be taken by the individual and the employer if either party fails to keep to the terms of the contract of employment. Identify the legislation which protects individuals from harassment and discrimination. Confidence in understanding documents IT Used to show and explain legislation ILS Listening and writing skills Numeracy Processing space in documents Communication Discussions and good listening skills Weeks Key Learning Theme Resources Key Learning Marking and Assessment TERM 5 1 & 2 Know the characteristics of effective teamwork in retail business Laptops the benefits to individual employees and to the retail business for working in teams. Identify different roles and levels of responsibility within retail teams. List the typical characteristics of effective and ineffective teams. List different techniques for communicating effectively within a team. SEMSC Build confidence while working as a team IT Produce presentations ILS Speaking and listening skills Numeracy Basic table layouts Communication discussions. Weeks Key Learning Resources Key Learning Marking and Assessment Weeks 3 & 4 Understand a range of activities for improving own skills and performances Laptops State the benefits to the retail business of improving employee’s skills and performance. why it is important to identify own strengths and development needs. SEMSC Helping each other and confidence building IT Research ILS Thinking about own strengths Numeracy Personal timekeeping.
can complete and enterprise activity. Weeks Key Learning Theme Resources Key Learning Marking and Assessment Weeks 5, 6 & 7 can review the success of the enterprise activity. Laptops Produce records to show the successes and failures of the enterprise activity. Go over past units and improve or finish and amendment. Produce a presentation on What is Retail. Confidently improve skills IT Presenting. ILS Sorting and organizing Numeracy Counting costs and profits Communication Speaking and listening.