Service Address Details to be included from the Customer Contract Order Details agreed by the Contractor and the Customer Formation (clause 3.4) Specify the Customer’s service/delivery address: Customer’s Representative Details to be included from the Customer Contract Order Details agreed by the Contractor and the Customer Representatives (clause 23.1) Specify an employee who is the Customer’s Authorised Representative: Name of Contractor Details to be included from the Customer Contract Order Details agreed by the Contractor and the Customer Formation (clause 3.4) Specify the Contractor’s full legal name: Service Address Details to be included from the Customer Contract Order Details agreed by the Contractor and the Customer Formation (clause 3.4) Specify the Contractor’s service/delivery address: Contractor’s Representative Details to be included from the Customer Contract Order Details agreed by the Contractor and the Customer Representatives (clause 23.1) Specify an employee who is the Contractor’s Authorised Representative: Head Agreement This Item 7 must be completed when the Customer Contract is entered into under a Head Agreement. Leave Item 7 blank if there is no Head Agreement. Details to be included from the Customer Contract Order Details agreed by the Contractor and the Customer Formation (clause 3.1) Specify the Head Agreement number: Specify the Head Agreement title:
Module 2 – Hardware Maintenance and Support Services Module 10 – Software as a Service and Platform as a Service Module 3 – Licensed Software Module 11 – Infrastructure as a Service Module 4 – Development Services Module 12 – Managed Services Module 5 – Software Support Services Module 13 – Systems Integration Module 6 – Contractor Services Module 14 –Hosting Services Module 7 – Professional Services Module 15 - Telecommunications Services Module 8 – Training Services Module 16 – Satellite Services Schedules that form part of the Customer Contract in addition to the General Order Form Formation (clause 3.8(b)) Indicate, by marking with an X, the Schedules that apply Schedule 1 – General Order Form Applies Schedule 7 – Statutory Declaration - Subcontractor Schedule 2 – Agreement Documents Schedule 8 – Deed of Confidentiality Schedule 3 – Service Level Agreement Schedule 9 – Performance Guarantee Schedule 4 – Variation Procedures Schedule 10 – Financial Security Schedule 5 – Escrow Agreement Schedule 11 – Dispute Resolution Procedures Schedule 6 – Deed Poll – Approved Agents Schedule 12 – Project Implementation and Payment Plan Contract Period Details to be included from the Customer Contract Order Details agreed by the Contractor and the Customer Contract Period (Clause 2.4) Specify the Commencement Date if it is not the date when the Customer and the Contractor sign the Customer Contract: Specify the end of the Contract Period: Specify any period of extension of the Contract Period in days/weeks/years: Common Details Formation (clause 3.4) Specify the Order is placed under which procurement arrangement: e.g. ICT Service Scheme 0020 Product and/or Service Price per Unit Quantity Extended Price
Details to be included from the Customer Contract Order Details agreed by the Contractor and the Customer Management Committee (clause 6.4) List the name/s of the Contractor’s project manager, officers or other relevant persons who will sit on the management committee: Management Committee (clause 6.6) Specify the function to be performed by the management committee: List the name/s of the Customer’s project manager, officers or other relevant persons who will sit on the management committee: Management Committee (clause 6.8) Specify the details, including the contents of the progress report to be submitted to the Customer’s project manager: Specify any other details: Performance Review Procedures Details to be included from the Customer Contract Order Details agreed by the Contractor and the Customer Performance Reviews (clause 6.10) Specify if a service and performance review/s of the Contractor’s performance of the Customer Contract is to apply: Specify any specific time intervals for service and performance reviews: Site Preparation and Maintenance Details to be included from the Customer Contract Order Details agreed by the Contractor and the Customer Site Specifications (clause 6.12) Specify if a Site Specification is required: Access to Customer’s Site (clause 7.1(b)) Specify any other requirements in relation to the Site access: Specify any requirements for the preparation and maintenance of the Site: Implementation Planning Study Details to be included from the Customer Contract Order Details agreed by the Contractor and the Customer Implementation Planning Study (clause 6.14) Specify if the Contractor must provide an
Contractor has not rectified the Trigger Event in the required time or provided another remedy that is satisfactory to the Principal and require the Escrow Agent to immediately release the Escrow Material to the Principal (“Final Release Notice”). The Escrow Agent shall release the Escrow Material to the Principal promptly after receiving the Final Release Notice. Where: the License Agreement has been lawfully terminated by the Contractor or the period of license has expired; the Support Agreement has been lawfully terminated by the Contractor or the period of Software Support Services has expired; the Principal has agreed to the release; this Deed is terminated in accordance with clause 9 below; or the Contractor is not obligated under the Agreement to execute a substantially similar Deed to replace this Deed, the Escrow Agent shall, upon written request from the Contractor, release the Escrow Material to the Contractor. In the event that the Escrow Materials are released to the Principal under this Deed, the Principal: is granted a limited right to use the Escrow Materials: for the same usage rights as the Principal has been granted the right to use the Licensed Software under the License Agreement; and to correct Defects in the Licensed Software; and subject to (c), must use the Escrow Materials subject to all the other terms of the License Agreement, as if the Escrow Material is included in the definition of Licensed Software in that License Agreement; and must keep the Escrow Materials strictly confidential and not disclose them to any person, and must not use them for any purpose other than that referred to in clause 8.5(a) above. This clause 8.5 survives expiry or termination of this Deed. Termination The Escrow Agent may, by giving 3 months prior written notice to the Principal and the Contractor, terminate this Deed subject to the pro-rata refund of any advance payment of the Escrow Fee. The Principal or the Contractor may terminate this Deed immediately if the Escrow Agent: has become subject to any form of insolvency administration; or is in breach of any obligation under this Deed so that there is a substantial failure by the Escrow Agent to perform or observe this Deed. If this Deed is terminated in accordance with this clause 9 while the Agreement remains in force, and the Principal continues to use the Licensed Software, the Principal and the Contractor shall enter into a new escrow agreement on substantially the same terms and conditions as are set