6.1 The Resident shall upon admission and during the duration of this Agreement comply with the following obligations. The Resident shall: (a) present all medications to any person appointed by the Proprietor (including the Director of Nursing or person in charge of the Nursing Home) upon admission to the Nursing Home; (b) take all reasonable steps to ensure that visitors and relatives do not bring into the Nursing Home medication or food for consumption or use by the Resident without the prior consent of the Proprietor; (c) ensure that his clothing and belongings are clearly marked and/or labelled with the Resident’s name or initials; (d) comply with all or any arrangement agreed between (i) the Proprietor and (ii) the Resident and/or any person on behalf of the Resident with regard to smoking and alcohol consumption in the Nursing Home; (e) comply with all reasonable requests and suggestions made by the Proprietor; (f) ensure the punctual payment within 21 days of a demand by the Proprietor of all fees or sums due or owing to the Proprietor under this Agreement; (g) advise the Proprietor in advance within twelve should the Residents funds necessary to pay the Proprietor punctually for all fees and sums become depleted; (h) appoint a medical practitioner of his choice and duly notify the Proprietor thereof; (i) nominate a next of kin upon arrival at the Nursing Home, which person shall be contacted by the Proprietor where considered necessary under this Agreement; (j) observe all rules laid down by the Proprietor for the orderly operation of the Nursing Home; and (k) ensure that the detail required for the Admission Form in the form set out in Schedule 3 to this Agreement are duly completed and up to date. (l) comply with requests to have their photograph taken upon admission and when a wound is under observation. 6.2 The Resident may leave the Nursing Home either permanently or temporarily provided that: (i) the Resident gives such notice as may be prescribed by the Proprietor from time to time; and (ii) in the case of temporary absence, both the Resident and the Proprietor have reached a written understanding on the payment of fees under this Agreement. For the avoidance of doubt, in the absence of such written understanding the fees agreed herein shall continue to be payable by the Resident to the Proprietor for the duration of the temporary absence. 7. Powers of the Proprietor The Resident agrees that the Proprietor at all times, in accordance with all applicable legislative and regulatory requirements, may:
You can use the form attached to the '' that are in each HSE service. You can telephone the HSE info line on 1850 24 1850. You can email . You can comment directly on our website www.hse.ie. You can choose whether to include your name and contact details with your comment or compliment. What happens to my comment or compliment? Any comments or compliments about a particular service will be sent to the people working there. The services will use comments and suggestions to identify any improvements that are needed in that service. Compliments that mention an individual member of will be sent to that staff member. The staff member or their department head will also receive a letter of thanks from the HSE. If you included your name and address with your comment, you will receive a letter of acknowledgement. How can I make a complaint? You can make a complaint: in person, by telephone, by letter, by or fax, or by completing 'Your Service Your Say' comment or complaint form. You can make a complaint to any staff member, service manager or complaints officer in any HSE service. You can also make a complaint by taking part in consumer participation groups, for example consumer panels or focus groups. If you are making a complaint about a particular person and you are giving that person's name, you must complain in writing. You should give details such as dates and locations so that the complaints officer or service manager can check the facts of the complaint. The HSE is committed to making it easy for people to make complaints. We make every effort to ensure that comment and complaint forms, websites and other literature are easy to access and easy to use for everyone. How long do I have to make a complaint? You must make a complaint within 12 months of the date of the event concerned, or within 12 months of becoming aware of the event. A complaints officer may extend the time limit for making a complaint in special circumstances. These could include where you are unwell or bereaved, or where new information becomes available to you over time.