Garage arrears as a percentage of the projected annual rental income 0.12% 0.62% 0.63% 0.62% 0.44% Performance Indicator 2014/15 Q1 2015/16 2015/16 Performance Trend Value Value YTD Value Garage arrears £1,835 £8,767 £8,767 Performance Indicator 2014/15 Q1 2015/16 2015/16 Performance Trend Value Value YTD Value No. evictions due to rent arrears 53 11 11 Voids & Re-lets Performance Indicator 2014/15 Q1 2015/16 2015/16 Annual Target Performance Trend Value Value YTD Value Average days to re-let general needs properties excluding major works 15.2 13.97 13.97 17.38 Performance Indicator 2014/15 Q1 2015/16 2015/16 Annual Target Performance Trend Value Value YTD Value Average days to re-let all properties excluding major works 16.42 16.77 16.77 18.38 Average days to re-let all properties including major works 24.56 23.67 23.67 24.25 Performance Indicator 2014/15 Q1 2015/16 2015/16 Performance Trend Value Value YTD Value Number of general needs re-lets in the month 910 223 223 Data only No sheltered housing re-lets made in the 170 50 50 Data only
Performance Indicator 2014/15 Q1 2015/16 2015/16 Annual Target Performance Trend Value Value Target YTD Value Percentage of capital programme spent 92.7% 10.87% 15% 10.87% 95% Performance by EKH Area Income & Arrears Performance Indicator Area 2014/15 Q1 2015/16 2015/16 Annual Target Performance Trend Value Value Target YTD Value Current tenant arrears as a percentage of the projected annual rental income Canterbury 1.06% 1.21% 1.13% 1.21% 1.04% Dover 1.23% 1.35% 1.29% 1.35% 1.4% Shepway 0.93% 1.16% 1.31% 1.16% 1.04% Thanet 1.58% 1.67% 1.81% 1.67% 1.5% FTAs as a percentage of the projected annual rental income Canterbury 1.2% 1.1% 1.18% Dover 0.51% 0.53% 0.53% 0.53% 0.5% Shepway 0.56% 0.62% 0.58% 0.62% 0.5% Thanet 1.81% 1.83% 2.04% 1.83% 1.9% Performance Indicator Area 2014/15 Q1 2015/16 2015/16 Performance Trend Value Value YTD Value Total current tenant arrears including court costs Canterbury £265,228 £306,727 £306,727 Dover £243,485 £271,749 £271,749 Shepway £143,499 £183,538 £183,538 Thanet £205,028 £222,910 £222,910 Total former tenant arrears including court costs Canterbury £298,556 £299,609 £299,609 Dover £99,785 £106,050 £106,050 Shepway £86,155 £97,411 £97,411 Thanet £234,982 £243,349 £243,349
works Shepway 23.34 25.5 25.5 21 Thanet 12.64 13.73 13.73 15 Average days to re-let all properties including major works Canterbury 22.08 20.95 20.95 24 Dover 31.96 23.61 23.61 25 Shepway 25.65 30.28 30.28 24 Thanet 25.23 23.02 23.02 24 Performance Indicator Area 2014/15 Q1 2015/16 2015/16 Performance Trend Value Value YTD Value Number of general needs re-lets in the month Canterbury 313 65 65 Data only Dover 198 60 60 Data only Shepway 163 36 36 Data only Thanet 236 62 62 Data only No sheltered housing made in the period Canterbury 55 21 21 Data only Dover 41 11 11 Data only Shepway 74 18 18 Data only Total number of all re-lets made in the period Canterbury 368 86 86 Data only Dover 239 71 71 Data only Shepway 237 54 54 Data only Thanet 236 62 62 Data only Customer Care Performance Indicator Area 2014/15 Q1 2015/16 2015/16 Annual Target Performance Trend Value Value YTD Value Percentage of tenants satisfied with day to day repairs Canterbury 99.64% 99.54% 99.54% 98% Dover 100% 100% 100% 98% Shepway 99.78% 100% 100% 98% Thanet 100% 100% 100% 98% Performance Indicator Area Q1 2015/16 2015/16 Annual Target Performance Trend