perpetuate this relationship of trust and mutuality among its stakeholders. It would have the willingness and the capacity to manage internal conflict, as well as safeguard itself from external threat of conflict. This relies on the RBF pillars in the design of its interview protocol, and also to inform the analysis emerging from this mapping across regions, sectors and stakeholder groups. Business Feedback Applying the six pillars of the RBF, this section ascertains organizational mechanisms that respond to threats and conflict. Companies chosen were taken as the four principal cases for this mapping study, based on their regional and sectoral relevance, and the national impact of this sector. Fauji Fertilizer Company Limited RBF Pillars Internal External Governance & Management Governance hierarchy to code of Corporate Governance can be held accountable for negative social & environmental impacts of their decisions Principles & Policies have a vested interest in peaceful surrounding opportunity and in giving back to the community Compliance & Disclosure labour rights to tax regulation harassment Committee Bargaining Association & CSR Committee Report; & S and Environmental newsletter; to improve/impact energy efficiency mill project Stakeholder Engagement engagement with Farmers and surrounding community general meeting and monthly quarterly meeting with employees and managers Industry Meetings/ Publications/ Training/ Focus Group/ Seminars/ Demo Plots/ Farmer Meetings; help to the underprivileged Product & Customer Management System (IMS) for energy & water conservation and waste management; efficiency through research & development in health, education, relief and rehab through poverty alleviation for the community and buyers; Financial Viability of SRI & criteria and benchmarking mechanisms; SRI systems communicate social and environmental responsibilities to financial institutes The chemical industry, like several other industries in the manufacturing sector is affected by the absence of peace. FFC believes that the conflicts that effect business in Pakistan include misperception, vested interests, lack of education and exploitation. Business generally faces conflicts emerging from unfavourable policies, unfair exploitation of resources, lack of governance, security lapse and poor law and order situation. Dominance of feudalism in various discrimination
plant trees in public locations, carry out indigenous plant re-stocking projects as well s contribute to butterfly-breeding and turtle-protection programs. It collaborates with IUCN, the conservation NGO, to develop better understanding on environmental and conservation issues amongst the general public. Serena has participated actively in the industry’s “green” initiatives, making green thinking an essential part of corporate policy and practice so as to promote ecologically sensitive behaviour amongst its target audience. Conflict reduction is resonates strongly with Serena a number of whom come from presently fraught regions. For example, even though it remained shut for 3 years as a result of security threats, Serena’s Swat hotel management decided not to fire any of its staff, placing them at other locations or engaging them in further training. This helped mitigate internal conflicts that other prestigious hotels may have faces due to downsizing. Also, during recent public demonstrations close to Serena Islamabad, staff offered protestors water and even though they did not get involved in any way, this gesture generated empathy for the Hotel and helped its friendly and socially responsible business image. Packages Limited RBF Pillars Internal External Governance & Management interacts with stakeholders other shareholders for transparent decisions accountable for negative social & environmental impact of their decisions Principles & Values merit-based recruitment policy against gender, race, colour or creed record of community investment for ethical behaviour Compliance & Disclosure reports, Fortnightly Review of compliance with laws, NEQs, Social and HR standards 9001; EMS 14001 Office Initiative report for UNGC HR Principles on with ILO frame work releases minimization & energy efficiency Stakeholder Engagement talks, focus groups, and trainings for employees for process improvement based on social & environment concerns for suppliers and vendors; engagement through CSR for product innovation based on environmental concerns Product & Customer Focus team building trainings purchase of 3 million litres milk local hiring Financial Viability of wasted paper as recycled paper of wasted paper as recycled paper Packages Limited is among the first modern business in Pakistan, and a role model for several other organizations. It is known as a value-led company that promotes ethical business and a tradition of community investment. Packages competes regionally in packaging, paper, paperboard and consumer products. Concerns In response to business identification and resolution of conflicts related to local situations and problems Packages Limited believes that unemployment, poor working conditions and improper infrastructure trigger restlessness and a sense of negativity amongst the communities. Illiteracy,
Sectoral Review The above details refer to how different businesses tackle elements within the Responsible Business Framework, ranging from Governance and Management to Financial Viability, and how they respond to internal and external issues related to each principle. However, in Pakistan, businesses are faced with more explicit conflicts, particularly cases of violent confrontation which may or may not be linked to terrorism. It is crucial to note the drivers, the causes and the subsequent impact of these conflicts on various sectors, as well as the specific businesses response varies across different locations. It is important to note how responsible business practices help mitigate internal and external conflicts within companies. The following summarizes findings from direct inquiries from companies representing the listed sectors. These findings lay out conflicts as well as the various company responses developed to handle and manage conflicts faced at the sectoral level. Sectors Conflict Impact Affected Response Oil &Gas & unequal resource distribution strikes and protests hurdles business owner initiatives to counter regional disparity development Textile conditions crisis export policy & protests of revenue unrest communities for uninterrupted fuel supply exporting policy Automobile & protests diversity cost turn-over businesses security options skill development Telecom & IT linked to militancy environmental regulatory regime in retail trade risk technology investment compliance Hospitality attrition restrictions businesses client turnout loss of revenue perception business support promotion Banking security risk investment influence for Loans inflow of investment higher outflow of savings strict security policy by enforcing controls training and contracts for locals Textile Industry