Service Level Agreement – Key Performance Indicators Performance Category Service Aspect Performance Standards Measurement Criteria & Process Performance Target (KPI) Service OHSD Health and Safety Advice (this will not be routine as QMSU/QMSU Services Limited have their own H&S Adviser) By return – dependent of availability of OHSD personnel Maximum 2 working days. Performance to be discussed at SLA/MOA review meetings Indicative response times met 95% Training The OHSD will endeavour to accommodate training requests within 2 scheduled courses. The number of persons trained by agreement with the OHSD as a percentage of those for whom training was requested 90% Accident and Incident Investigation The OHSD seeks to respond by return – dependent of availability of OHSD personnel Maximum 2 working days. Performance to be discussed at SLA/MOA review meetings. Investigation reports will capture response times and required times for closing out actions Indicative response times met 99%
Fire Safety Service Fire safety advice – The OHSD seeks to respond by return – dependent of availability of OHSD personnel Maximum 2 working days Fire incident investigation – 2 working days for first response Generic building assessment – 5 working days to undertake assessment. 10 working days for report Fire risk assessment – 5 working days to undertake assessment. 10 working days for report Fire safety training – courses scheduled every month apart from July and August Performance to be discussed at SLA/MOA review meetings. Fire Investigation reports will capture response times and required times for closing out actions Indicative response times met 95% Occupational Health Services Pre-employment/placement health questionnaires screened and advised within 3 working days Appointments in relation to the above within 5 working days Appointments following referral of staff regarding sickness absence With OH adviser – within 5 working days With OH physician – within 10 working days Tracking and reporting available via OH database. Performance to be discussed at SLA/MOA review meetings Indicative response times met 95%
Levels health and safety, fire safety and occupational health roles Competence levels maintained by CPD – CPD activities recorded in annual development plan Competence checked at annual appraisal and by feedback from service areas 95% Development plan – 100% Annual appraisals – 100% OHSD – Communication To ensure that QMUL and its stakeholders are aware of QMUL’s health and safety, fire safety and occupational health management arrangements, policy, standards and guidance To ensure that any change, or planned change to legislation or QMUL’s health and safety, fire safety and occupational health standards or guidance is communicated to stakeholders. To give feedback on investigations, inspections and audits conducted by the OHSD to relevant parties One-to-one meetings, emails, posters, attendance at departmental, school and faculty health and safety and fire safety meetings, newsletter (four per year), comprehensive information on website accessible to staff and students Lack of awareness identified at audit No identified at audit
risks Risk assessment Seeks regular assurance from QMSU/QMSU Services Limited that each has a management system in place for identifying and controlling, so far as is reasonably practicable, the risks to QMUL staff and students arising from work or the workplace. QMSU/QMSU Services Limited should identify and record the significant risks arising from general and specific work activities and the reasonably practicable control measures put in place to manage these risks. Specific risk assessments should be in place for: Work with display screen equipment Manual handling activities Work with substances hazardous to health Working at height Tasks for which personal protective equipment is required QMSU/QMSU Services Limited will submit a combined annual return to the OHSD confirming that it has assessed, recorded and controlled, so far as reasonably practicable, general and specific significant health and safety risks relating to QMSU/QMSU Services Limited activities or premises under their control. The OHSD will conduct regular audits of the QMSU/QMSU Services Limited risk assessment management system to ensure it meets the required standards (as defined by legislation and the QMUL H&S Policy) Training Provide regular relevant health and safety and fire safety training courses. QMSU/QMSU Services Limited will identify the health and safety and fire safety training needs of QMSU/QMSU Services Limited staff, QMSU students and third parties each employs. These will be QMSU/QMSU Services Limited will submit a combined annual return to the OHSD confirming that each has carried out a training needs assessment, has given a H&S induction to all new starts within
based on staff’s prior experience and learning and the nature of the tasks employees are being asked to undertake. QMSU/QMSU Services Limited should give an H&S induction to new staff who take on new roles. This should detail local health and safety and fire safety arrangements, related responsibilities and reporting lines and arrangements. All training, including the induction, should be recorded agreed timescales and has recorded all the training staff have received. QMSU/QMSU Services Limited will monitor the number of persons trained by agreement with the OHSD. Incident reporting and investigation Assists QMSU/QMSU Services Limited to investigate accidents, near misses and dangerous occurrences and to develop realistic action plans to reduce the risk of their recurrence The OHSD will report RIDDOR reportable incidents involving QMUL staff working for QMSU/QMSU Services Limited to the HSE Immediately inform the OHSD of accidents, near misses and dangerous occurrences involving QMUL staff or students, or occurring as the result of some problem with the built environment. Work with the OHSD to identify the causes and realistic remedial actions. Record all accidents, incidents and dangerous occurrences. Report RIDDOR reportable incidents involving directly The OHSD will monitor progress with closing out actions arising out of the incident investigation in line with agreed timescales. QMSU/QMSU Services Limited should submit their incident statistics to the OHSD in their annual report Incident statistics are collated by the OHSD and reviewed by HSAG. HSAG may seek further information relating to the monitoring of