1. Governance and Accountability All employees will Adhere to the WLS NSW Constitution, philosophy, policies and procedures including state & federal legislation, funding body service agreements, and industry standards Write and complete work plans in line with the WLS outcomes if required Prepare a monthly progress report on outcomes if required Document work in line with required standards Undertake data collection Perform all reasonable duties requested by the EO or Principal Solicitor Undertake a yearly performance appraisal Attend supervision sessions Demonstrated: Familiarity with and application of all relevant regulations and standards Appropriate monthly reports prepared and submitted if required Work plans in place and appropriate if required Communications clear and effective All set duties carried out 2. Teamwork All employees will: Attend staff, team and casework meetings when required Contribute to WLS planning relevant to own work Contribute to a positive and cooperative work environment Follow through on commitments Contribute to housekeeping tasks Note and discuss areas for process improvement Act to support volunteers, management and other staff members Demonstrated: Effective working relationships with other staff. Appropriate contributions to meetings Appropriate contributions to planning activities Supportive behaviour towards other staff and volunteers Adapted to and/or suggested improvements to work processes 3. Development All employees will: Participate in required training and ongoing professional education Demonstrated: 3.A Improvements in skill or knowledge from development opportunities 4. Occupational Health And Safety All employees will: Understand the WH&S Policy, and how they can participate and support the implementation of WH&S Policy Demonstrated: 4.A Ability to identify safety hazards, report & document incidents or exercise duty of care Position Expectations Expectations Tasks Evidence Guide
1. Reception Outcome: Communications are timely and handled professionally. Staff the administration line, Women’s email and front office in a friendly, professional manner Provide accurate and appropriate referral information for clients Record information and referral activities in the appropriate database Maintain strict ethical standards and confidentiality regarding client information and the service Demonstrated: All communication is tracked, received and/or sent in a timely manner Recording of information and activities 2. Area: Secretarial and administrative Duties Outcome: Logistical arrangements and administrative systems operate effectively to support service delivery. Outcome: Administrative systems and infrastructure are maintained and function efficiently. Maintain the stock of standard templates and forms. Keep mailing and contact lists, and the referral manual up to date Manage the volunteer solicitor appointments including updating the volunteer solicitor details Update staff movements and notice board in accordance with the roster Provide general administrative and secretarial services as required (e.g. typing and photocopying, send and receive job packages) Oversee Mail In and Mail Out (including maintenance of mail supplies), organise couriers and telephone conferences as required Respond to external requests for service information Coordinate travel arrangements for staff and Board members Assist the Executive Assistant in all logistics for Board meetings Provide assistance to the Managing Accountant for the repair and maintenance of office equipment in the Sydney office Conduct conflict checks on data bases. Check client data for outreach advice clinics and prepare previous advice sheets Demonstrated: All logistical arrangements are made correctly, in advance Assistance provided to the Managing Accountant for office equipment repair and maintenance Mail and fax records in and out of service are kept All administrative work is completed on time Updates of all information systems are conducted in a timely manner and in line with policy and procedures