Contact CMT (telephony provider) to redirect subset of DDl lines to management mobile phones Equipment (key equipment recovery or replacement processes; alternative sources; mutual aid) Use of laptops, 3g connections and mobile telephony to provide immediate connectivity/telecoms for recovery plan. Establish temporary offices at LOCSU offices (Farringdon). Establish core team at temporary offices. Supplies (processes to replace stock and key supplies required; provision in emergency pack) Emergency mobile phones, laptops, contact lists. Staff welfare if working from alternate sites. Confirm petty cash, travel, subsistence available. Method of recovering and updating data No significant impact on data. However for requests processed manually there will be a delay as data is added manually and not scanned/automatically read. If backlog is significant consider overnight working for one night to recover. Duration If likely to extend beyond five working days then source temporary workspace nearer to WH offices in Harrow. Critical function: Power outage Responsibility: Deputy: Musa Dhalla Nimesh Mehta Potential impact on organisation if interrupted: Dependent on duration if less than one working day – MEDIUM If more than one working day then – HIGH Likelihood of interruption to organisation: Low Recovery timeframe: One working day (assumes prolonged duration) Resources required for recovery: Staff (numbers, skills, knowledge, alternative sources) Lead: Musa Dhalla (based closest to office) Supported by: All members of staff based at the WH offices Data / systems (backup and recovery processes, staff and equipment required) No impact on data All data is accessed and stored remotely. However means to access data (computers/networks based in office) is compromised. Premises (potential relocation or options) Telephony - Contact CMT (telephony provider) to redirect subset of DDl lines to management mobile phones Office infrastructure - Task sub-set of staff to work from home to provide remote support Mail room - Contact Royal Mail to confirm alternate delivery address for post. (if setting up temporary remote operations) Invoke manual processing SOP. Communications Task management mobile phones and emergency mobile phones to be used to contact key personnel;
(methods of contacting staff, suppliers, customers, etc) Equipment (key equipment recovery or replacement processes; alternative sources; mutual aid) Not applicable Supplies (processes to replace stock and key supplies required; provision in emergency pack) Not applicable Method of recovering and updating data Not applicable Duration If likely to extend beyond five working days then consider alternate mobile phones as a temporary measure. Critical function: WH Email service (Rackspace Managed Exchange) Responsibility: Deputy: Nimesh Mehta Ajay Polsani Potential impact on organisation if interrupted: Medium Likelihood of interruption to organisation: Low Recovery timeframe: One working day Resources required for recovery: Staff (numbers, skills, knowledge, alternative sources) Lead: Nimesh Mehta Supported by: Ajay Polsani and Rackspace Support Team Data / systems (backup and recovery processes, staff and equipment required) No impact on data All data is accessed and stored remotely. However means to access data (computers/networks based in office) is compromised. Recovery of data (email history/archives) is undertaken by Rackspace. Managed back-up and recovery is provided. Premises (potential relocation or options) Not Applicable Communications (methods of contacting staff, suppliers, customers, etc) Use remote access to place information on portal to inform users that services desk is available but that email functionality is compromised. Contact Rackspace to raise ticket for service interruption. Equipment (key equipment recovery or replacement processes; alternative sources; mutual aid) WH hosted servers have a dedicated mail server function which is separate from Rackspace’s managed exchange service and entirely independent of the infrastructure used by Rackspace managed exchange.