1.3 CRITERIA YES/NO EXPLANATION Project is mission critical to the agency YES Required by laws: Construction Industries Licensing Act NMSA 1978) and the Manufactured Housing Act (60-14-1 NMSA 1978). Project cost is equal to or in excess of $100,000.00 YES Estimated project cost $967,000 Project impacts customer on-line access NO Little impact with the public. All user accounts/moneys will transfer over to the new system Project is one deemed appropriate by the Secretary of the DoIT YES Will an IT Architecture Review be required? No All software and server are hosted at the vendors location. 2.0 2.1 Agency MISSION The purpose of the construction industries and manufactured housing program is to provide code compliance oversight; issue licenses, permits and citations; perform inspections; administer exams; process complaints; and enforce laws, rules and regulations relating to general construction and manufactured housing standards to industry professionals. agency Justification 1 rld is required by law to provide a reliable permitting system. PROJECT
agency Justification 2 RLD current permitting system is failing and needs to be replace. 2.2 Business Objective 1 Migrate current proprietary software code based Accela implementation to open source code based application that is fully owned and controlled by RLD. High RLD will purchase a cloud based permitting system. Business Objective 2 Maintain or increase by 10% the percentage of business services transactions that can be customer initiated and handled online and outside of regular business hours. Low Using Accela permitting system transaction counts as a baseline. The new systems will increase the transaction counts by 10% Business Objective 3 Maintain or increase the ease-of-use and in the Permitting and Licensing portal application. Low Complaints about the current Accela permitting system will be used as baseline. The new system will have 10% less than baseline.
3.1 3.1.1 Stage NAME Stage Description Deliverables Initiation Set up the project framework for a successful delivery PCC Certification Documents Contract Analysis Provide best practice consulting to define to-be configuration for Agency To-Be Analysis documentation Solution Foundation Create the appropriate solution architecture for a successful deployment Configuration Report Build Create the specifications and deliver technical components built to support the approved specifications. Business Automation Script specifications Interface specifications Report specifications Configured Business Automation Scripts Configured Interfaces the selected vendor Mobile Office specifications Readiness Supporting Agency’s User Acceptance Test period and providing requisite training User Acceptance Testing Training Deploy Move to Production and Transition to the Customer Resource Center (“CRC”) Move to Production Checklist Move to Production Post Deployment Support Handover to the CRC Finalization Project closeout IV&V report OCIO report. PCC closeout
3.2 SUCCESS QUALITY METRICS Quality Metrics 1 Using Accela permitting system transaction counts as a baseline. The new systems will increase the transaction counts by 10% Quality Metrics 2 Complaints about the current Accela permitting system will be used as baseline. The new system will have 10% less than baseline. Task Mode Task Name Duration Start Finish Predecessors Resource Names Auto Scheduled Software Development 173 days Tue 5/1/18 Thu 12/27/18 Auto Scheduled Scope 3.5 days Tue 5/1/18 Fri 5/4/18 Auto Scheduled Analysis/Software Requirements 14 days Fri 5/4/18 Thu 5/24/18 1 Auto Scheduled Design 14.5 days Thu 5/24/18 Wed 6/13/18 7 Manually Scheduled Development 45 days Thu 6/14/18 Wed 8/15/18 17 Auto Scheduled Testing 31 days Thu 8/16/18 Thu 9/27/18 25 Auto Scheduled Training 27 days Fri 9/28/18 Mon 11/5/18 32 Auto Scheduled Documentation 21 days Tue 11/6/18 Tue 12/4/18 48 Auto Scheduled Pilot 9 days Wed 12/5/18 Mon 12/17/18 57 Auto Scheduled Deployment 5 days Tue 12/18/18 Mon 12/24/18 67
Auto Scheduled Post Implementation Review 3 days Tue 12/25/18 Thu 12/27/18 74 Auto Scheduled Software development template complete 0 days Thu 12/27/18 Thu 12/27/18 85,81 Software Licenses Requirements Documentation Project Charter Project plan Project Kickoff meeting Design workflows for required permits Design integration interface Data migration from current permitting application to new permitting application 5/1/18 Implementation Develop application portal Develop contractor’s portal Integrate PSI’s license information Integrate credit card transactions Integrate geolocation into inspector’s application Integrate document management (for plan review and historical documents) 7/1/2018 Planning And Implementation Configuration of inspection software Configuration reports Business Automation Script specifications Interface specifications Report specifications Configured Business Automation Scripts 12/31/2018 Implementation