Total number on list waiting for face to face visit at period end 143 N/A N/A 87 N/A N/A 230 Total number that had face to face visit at period end 197 66 3 97 32 1 294 Total number closed within period 244 81 4 119 40 2 363 Number of cases closed within period that had received a visit 200 N/A N/A 79 N/A N/A 279 Demand is similar to previous years with a forecast of approximately 2000 enquiries for the year. 81% of customers received a visit in the North before closing the enquiry whilst this was 66% in the South. There were 230 cases awaiting a visit at the end of the Quarter. 4 HEART service Interventions Interventions North South Quarterly Total Finance Support Charity support 3 0 3 Direct payment – social care Code Required Code Required Maximising income - Benefits 12 24 36 DFG Means Test 98 Code Required 98 Energy Efficiency Energy Efficiency Advice 0 0 0 Energy efficiency survey Code required Code required 0 Energy efficiency referral Code required Code required 0 Falls and Safety Falls prevention assessment Code required Code required 0 Falls prevention works carried out Code required Code required 0 Home safety survey 0 N/A 0 Home Safety works carried out 0 N/A 0
Housing Hazards (statutory) Full Housing Hazards Assessment Code required N/A 0 Housing Hazards Identified Code required N/A 0 Housing hazards removed – grants / loans 0 N/A 0 Social housing repairs 2 0 2 Social Housing Fast Track 7 73 80 Advice Information & Advice – Health promotion / prevention Code required Code required 0 Information & Advice – Housing related 3 6 9 Information & Advice – general 1 0 1 Activities of Daily Living Major Adaptations Assessments – Private Sector Housing (DFG Visit forms produced) 114 45 (proxy used Owner/ Tenant Cert received) 159 Major Adaptations Referral – Council Housing NWBC 6 WDC 32 75 NBBC 27 RBC 10 Minor Adaptations – ICESS 80 34 114 Minor Adaptations – other Code required Code required 0 Alternative Accommodation Support Rehousing support Code required Code required 0 Suitability of property assessment Code required Code required 0 Specialist Professional support – self funding adaptations 4 0 4 Referrals Referral to Social care Code required Code required 0 Referral to Health Code required Code required 0 Referral to Housing – Code Code 0
DFG Approval to Start of Works 48 Days 40 Days 44 Days Start of Works to Completion of works 27 Days 23 Days 25 Days Completion of works to Case Closure 27 Days 52 Days 39.5 Days Understanding and managing the stage times will be critical in improving the delivery of the service. During the quarter, some new contractors have been added to our supply chain. This was necessary, there were limited numbers of contractors and it will help to improve our stage times. There is a slight improvement in the North in the time taken to carry out a face-to-face assessment, new duty-desk rota systems have been implemented to see if this can be improved over the coming quarter. 11 Time Frame & Cost for Each Type of Major Adaptation - North Type Number Average Duration Shortest Time Longest Time Average cost Comments Stair lift 14 183 days 43 days 493 days £3,296 Multiple problems with property (repairs) and customer delays. Ramp 3 167 days 146 days 193 days £1,868 Level Access Shower 21 195 days 84 days 493 days £4,924 Multiple problems with property (repairs) and customer delays. Ground Floor Extension 1 437 days 437 days 437 days £48,655 Case was delayed due to long-term sickness, plans delayed. Ground Floor Conversion 2 357 days 249 days 466 days £16,246 Steps/Half Step 1 182 days 182 days 185 days £291 Through Floor Lift or Step Lift 2 128 days 128 days 128 days £10,270 All (Including adaptations not included 2
above) NB. Where more than one adaptation was provided in one property the average duration for that adaptation type may include the associated works. 12 Time Frame & Cost for Each Type of Major Adaptation - South Type Number Average Duration Shortest Time Longest Time Average cost Comments Stair lift 10 116 days 76 days 183 days £2,881 Ramp 2 121 days 114 days 129 days £2,737 Level Access Shower 23 104 days 55 days 183 days £5,040 Ground Floor Extension 2 409 days 403 days 415 days £28,588 Development of plans slowed the delivery. House was in conservation area, trouble with start date and weather conditions. Issue identified with a tree and tree surgeon was difficult. Ground Floor Conversion 2 684 days 521 days 848 days £25,818 Customer had problems raising money to fund additional cost – application for funding made to SAFFA. Steps/Half Step 0 N/A N/A N/A N/A Through Floor Lift or Step Lift 0 N/A N/A N/A N/A All (Including adaptations 4