of Communications and Engagement The Director of Communications and Engagement is responsible for supporting the Gold Commander in the strategic planning for response and recovery; protecting the business whilst maintaining critical activities. The Director of Communications and Engagement Action Card can be found at Appendix 14. Nurse The Nurse is responsible for supporting the Gold Commander in the strategic planning for response and recovery; protecting the business whilst maintaining critical activities. The Chief Nurse Action Card can be found at Appendix 15. of Human Resources The Director of Human Resources is responsible for supporting the Gold Commander in the strategic planning for response and recovery; protecting the business whilst maintaining critical activities. The Director of Human Resources Action Card can be found at Appendix 16. of Finance The Director of Communications and Engagement is responsible for supporting the Gold Commander in the strategic planning for response and recovery; protecting the business whilst maintaining critical activities. The Director of Finance Action Card can be found at Appendix 18. Director The Medical Director (MD) is responsible for supporting the Gold Commander in the strategic planning for response and recovery; protecting the business whilst maintaining critical activities. The Medical Director Action Card can be found at Appendix 17. of Integrated Governance The Director of Integrated Governance is responsible for supporting the Gold Commander in the strategic planning for response and recovery; protecting the business whilst maintaining critical activities. The Director of Integrated Governance Action Card can be found at Appendix 19. of Strategy & Performance The Director of Strategy & Performance is responsible for supporting the Gold Commander in the strategic planning for response and recovery; protecting the business whilst maintaining critical activities. The Director of Strategy & Performance Action Card can be found at Appendix 20.
Liaising with the Silver Command Team to prepare to meet any immediate requests for additional food and beverages. Reviewing and providing additional catering support to ED or for staff staying longer due to the incident. and Car Parking Security are responsible for: Implementing business continuity plans and maximising resources, where appropriate. Liaising with the Silver Command Team to prepare to meet any immediate requests for additional actions. Implementing security measures as required by the Silver Commander. The Mortuary will be responsible for: Monitoring and reporting mortuary capacity levels. Identifying and reporting any actual or perceived issues with the death management process which may impact upon mortuary operations to the Operations Centre/ICC. Liaising with external parties, families, funeral directors, Coroner's office, and other mortuaries to ensure capacity levels are not breached. Implementing local business continuity plans to maintain operations during periods of disruption. Responding to business continuity, critical or incidents, where appropriate. Request activation of the Hampshire and Isle of Wight Local Resilience Forum Mortuary Resilience Plan via the Delivery Director/OCM, if required. Management Service Provider under PFI The Estates and Facilities Management (E&FM) company will be responsible for: Responding to business continuity, critical or major incidents, where appropriate. Providing a 24/7 managerial representative to liaise with the Delivery Director/OCM and represent at Trust Silver Command meetings, where appropriate. Providing impact and recovery assessments and updates to the Delivery Director/OCM. Ensuring operational are staffed accordingly and organise additional staffing, where appropriate; Switchboard, Helpdesk, Porters, Security and Estates. Maintaining local records of calls/messages received and actions taken. and Friends Reception Centre The Family and Friends Reception Centre (FFRC) will be based in Rehabilitation Centre and be responsible for: Preparing the centre for the receipt of friends and family. Informing the Trust Silver Commander when the centre is operational, confirming opening and closing times, where appropriate. Establishing communications links with the Police for Family Liaison Officer support and with the Police Documentation Team based in the ED. Providing information and support to families and friends, where appropriate. Maintaining centre operations until told to stand down by the Trust Silver Commander. Liaising with site security to ensure local media do not gain access to the centre Responding to business continuity, critical or major incidents, where appropriate.
3.1 Comply with stand down directive and procedure. 3.2 Cascade message to all relevant staff and key stakeholders. 3.3 Participate in a hot debrief. 3.4 All documentation and supplementary evidence to the EPRRO. Appendix 15 Action Card - Chief Nurse CHIEF NURSE Role: To support the Gold Commander in the strategic planning for response and recovery; protecting the business whilst maintaining critical activities. Responsibilities: Provide strategic leadership in conjunction with other team members. Provide strategic nursing and clinical advice, ensuring such advice is available during the response and recovery phase. patient safety, experience and quality of care. Ensure that a coherent and consistent nursing and clinical strategy is in to ensure patient care is maintained during the response and recovery phase. Ensure nurse staffing and resources are optimised to meet the Trust's response and recovery strategy. Support the development of external and public information releases in conjunction with the Head of Communications, taking into consideration and contributing to any external media releases that may be produced by the multi-agency Strategic Coordinating Group’s (SCG’s) Media Cell. Ensure all H&S matters are considered during response and recovery phases. Contribute to the incident debrief and lessons learnt process. Step 0 CRITICAL INCIDENT/MAJOR INCIDENT (Yes/No) √ Done 0.1 Situation? Major Incident Standby/Declared? 0.2 Background? Exact Location? 0.3 Actions? Type of Incident (Hazards present/suspected)? 0.4 Recommendations? Hazards Present or Suspected? 0.5 Access – Safe Routes? 0.6 Number – Type and Severity of Casualties? 0.7 Emergency Services on 1 Initial Considerations & Actions √ Done 1.1 Assess Impacts to Nursing Staff and Services, Short and Medium Term. 1.2 Assess Impacts to Patient Safety, Dignity, Experience and Quality of Care. 1.3 Update the Gold Commander 1.4 Monitor Effectiveness of Response and Recovery Plans. 1.5 Ensure Patient Records Including Medicines are Maintained. 2 Further Considerations & Actions √ Done 2.1 Ensure Compliance with Statutory Requirements. 3 End of Incident √ Done 3.1 Comply with down directive and procedure. 3.2 Cascade message to all relevant staff and key stakeholders. 3.3 Participate in a hot debrief. 3.4 All documentation and supplementary evidence to the
2.4 The log must be contemporaneous, a complete and continuous record of all issues/decisions/actions as directed by the incident Commander 2.5 Timings have to be accurate, reflecting when information is received or transmitted. 2.6 If individuals are tasked with an action this must be documented including when the task is completed. 2.7 If evidence, notes or maps are utilized these must be referenced within the log 2.8 At the end of each session in the log a and signature to be added underneath the documentation so no alterations can be made at a later date 2.9 through error changes with a single line, the amendment made & initialed. 3 End of Incident √ Done 3.1 Comply with Stand Down Directive and Procedure. 3.2 Cascade Message to all Relevant Staff and Key Stakeholders. 3.3 Participate in a Hot Debrief. 3.4 All Documentation and Supplementary Evidence to the EPRRO. Appendix 32 Action Card - Admin Support ADMIN SUPPORT Role: To support the appointed incident commander and their team. Note: The first to arrive will assume roles 1 and 2 until further admin support staff arrives. Then staff will be assigned ONE of the following roles: Role 1 - Telephone Collator. Role 2 - Computer Collator. Role 3 – Information Coordinator. Role 4 - Reception staff. Role 5 – General Admin. Responsibilities: Logging all calls and passing them onto the relevant person. Assist the wider team as requested. Record actions. Collate and manage information and documentation. Organise refreshments as requested. Step 0 CRITICAL INCIDENT (Yes/No) √ Done 0.1 Situation? Major Incident Standby/Declared? 0.2 Background? Location? 0.3 Actions? Type of Incident (Hazards present/suspected)? 0.4 Recommendations? Hazards Present or Suspected? 0.5 Access – Safe Routes? 0.6 Number – Type and Severity of Casualties? 0.7 Emergency Services on 1 Initial Considerations & Actions √ Done 1.1 Identify who you are supporting. 1.2 Assume the role you are allocated. 1.3 Confirm the current situation. 2 Further Considerations & Actions √ Done 2.1 Role 1 - Telephone Collator: Logging all passing them to the ICC Team. May also need to use radio communications, e.g. if there is a Trust shutdown