reduced immediate financial stress increased overall resilience and self-reliance. Individuals may be assisted across a continuum of support that provides direct pathways for individuals into the service system; provides specialised supports to clients; and also assists clients out of the system when support is no longer required. As support for individuals is also provided through other Queensland Government and Australian Government agencies, funding is intended to complement rather than duplicate existing services and supports. 2.1 Context A priority area for the department in the is to improve the lives of vulnerable Queenslanders. In line with the Strategic Plan, the department funds services for individuals who are affected by a crisis, personal issue or trauma. For some individuals, the issues they face may be chronic, complex, and multiple; however, others may require only a period of support. Support for individuals may be related to a particular issue or circumstance, and also relate to the individual’s level of resilience. In both cases, the Service User determines the level of support they need. It is important to note that individuals are not simply a discrete of Service Users, but are also important and contributing members of families and communities. The future of the child protection system in Queensland will be shaped by the government’s response to the Child Protection Commission of Inquiry’s report, The provides a response to each of the report recommendations, including a number of recommendations which will impact directly or indirectly on care placement services. The system will also be shaped by recommendations from the Care Services Investment Reform Initiative, and . 3. Investment logic 4. Service delivery overview The table below provides an overview of Service Users and service delivery types within the Individuals Funding Area. This is not an exhaustive list; the department may from time to time update this investment specification in response to evidence and changing needs, to invest in additional service delivery
Adults who identify either as Forgotten Australians or former child migrants (U1160) Access – Community Support - Community Investment Specification (T101) Access - Information, advice and referral (T103) Support - Case management (T314) Adults impacted by adoption Access - Information, advice and referral (T103) Support – Counselling (T318) System Support – Capability Building - Refer Service System Support & Development Investment Specification (T440) Aboriginal and Torres Strait Islander men who are affected by alcohol and/or who perpetrate domestic and family violence (U1253) Support - Case management (T314) Children and young people impacted by adoption (U1171) Access - Information, advice and referral (T103) Support – Counselling (T318) System Support – Capability Building - Refer Service System Support & Development Investment Specification (T440) Eligible National Redress Scheme Recipients (U1050) Access - Information, advice and referral (T103) Support - Case management (T314) Health Practitioners participating in Redress Counselling (U1051) Redress Counselling Practitioner registration and billing (T104) 4.1 Description of service Support services improve the capability, resilience, and safety of vulnerable Queenslanders, and provide a range of responses to support Service Users. Access services assist individuals and community groups to identify available supports, and provide support to access the services they need. Access services may also assist in increasing access to activities and events. The service in Section 7 provide details of the range of supports provided to Service Users under the Individuals funding area.
9. Deliverables and Performance Measures listed by Service Users The following deliverables and performance measures are funded under the Individuals funding area. The service agreement will identify the relevant outputs and measures for each service outlet, the quantum to be delivered and the range of measures to be collected and reported. COUNTING DESCRIPTORS AND REPORTING EXAMPLES: For counting rules, detailed descriptors and examples please refer to the OUTCOME MEASUREMENT: All quantitative reporting on outcome measures can be supplemented with optional qualitative evidence. Qualitative reports can be uploaded to OASIS using IS70. As qualitative reporting is optional the IS70 code will not appear in agreements but will be visible in OASIS. Service Users Service Types Outputs U1020 - Adults affected by alcohol - Adults affected by alcohol (Aboriginal and Torres Strait Islander people) U1030 - Adults affected by problem gambling U1040 - Adults affected by sexual violence U1050 - Eligible National Redress Scheme Recipients U1051 - Health Practitioners participating in Redress Counselling U1150 - Adults experiencing personal, family, relationship and/or financial issues U1160 - Adults who identify either as Forgotten Australians or former child migrants U1170 - Adults impacted by adoption T101 - Access – Community Support – (Refer to Community Investment Specification) T103 - Access Information advice and referral T104 - Redress Counselling Practitioner registration and billing T314 - Support - Case management T316 - Assertive Outreach T318 - Support – Counselling T322 - Support – Rest and Recovery T333 - Support – Financial and material assistance A01.1.06 - Information, advice, individual advocacy, engagement and/or referral A01.1.03 - Financial advice, information and referral A01.2.02 - Case management A01.2.08 - Counselling A01.3.04 - Personal support facilities and/or supervision A07.1.04 - Volunteer resource development and/or placement A07.2.01 - Community Education A0.8.0.01 - Redress Counselling Practitioner registration and billing DOC1.2.09 – Outreach DOC1.2.09 – Outreach – Cell Visitor
U1023 T322 DOC1.2.09 Outreach – Managing Public Intoxication Program Number of NA DOC1.2.09 – Managing Public Intoxication Program Number of hours provided during the reporting period. U1023 T316 Number of hours NA Number of Service Users who received a service during the reporting period. Relates to item 7.1 or 9.1 of the agreement Service User Code Service Type Code Throughput Measure U1023 T316 IS136 Number of Service Users who were referred to a service Service User Code Service Type Code Demographic Measure U1023 T316 IS35 Number of Service Users identifying as Aboriginal and/or Torres Strait Islander U1023 T322 T316 IS39 Number of Service Users identifying as being from culturally and linguistically diverse backgrounds U1023 T322 Service User Code Service Type Code Outcome Measure U1023 T316 OM2.1.01 Number of Service Users that have shown improvement in being safe and/or protected from harm T322 T316 OM2.1.05 Number of Service Users with improved ability to access appropriate services Service User Code Service Type Code Other Measure U1023 T316 IS63 Case studies/upload a document T316 GM16 What significant achievements or factors have impacted on the quality of service delivery during the reporting period. T322
U1030 T314 NA NA U1030 T318 Service User Code Service Type Code Outcome Measure U1030 T314 NA NA T318 Service Type Code Measure U1030 T314 IS70 Case Studies/upload a document U1030 T318
Service User Code Service Type Code Outcome Measure U1040 T103 OM2.1.04 Number of Service Users with improved quality of life U1040 T314 U1040 T318 Service User Code Service Type Code Other Measure T101 IS70 Report attached U1040 T318 U1040 T101 GM16 What significant achievements or factors have impacted on the quality of service delivery during the reporting period. U1040 T103 U1040 T314 U1040 T318 Eligible National Redress Scheme Recipients Relates to item 6.2 & 7.1 or 9.1 of the agreement Relates to item 6.2 of the agreement Relates to item 7.1 or 9.1 of the agreement Service User Code Service Type Code Output Quantity per annum Number of Service Users Output Measures U1050 T103 A01.1.06 Information, advice, individual advocacy, engagement and/or referral Number of hours NA A01.1.06 Number of hours provided during the reporting period Number of Service Users who received a service during the reporting period. U1050 T314 A01.2.02 Case management Number of hours NA A01.2.02 Number of provided during the reporting period Number of Service Users who received a service during the reporting period Relates to item 7.1 or 9.1 of the agreement Service User Code Service Type Code Throughput Measure U1050 T103 Number of Service Users who were referred to a service U1050 T314 IS150 Number of Service Users with new case plan developed U1050 T314 GM07 Number of Service Users that had their case plans closed/finalised as a result of the majority of the identified needs being met
Service User Code Service Type Code Demographic Measure T103 IS205 Number of female Service U1050 T314 OR Number of male Service Users U1050 T103 IS35 Number of Services Users identifying as Aboriginal and/or Torres Strait Islander U1050 T314 Service User Code Service Type Code Outcome Measure U1050 T103 OM2.1.05 Number of Service Users with improved ability to access appropriate services T314 OM2.1.04 Number of Service Users with improved quality of life Service User Code Service Type Code Measure U1050 T103 IS70 Complete and upload the report as per template provided U1050 T314 Health Practitioners participating in Redress Counselling Relates to item 6.2 & 7.1 or 9.1 of the agreement Relates to item 6.2 of the agreement Relates to item 7.1 or 9.1 of the agreement Service User Code Service Type Code Output Quantity per annum Number of Service Output Measures (U1051) T104 A0.8.1.01 - Redress Counselling Practitioner registration and billing Number of hours NA A01.1.06 Number of hours provided during the reporting period Number of Service Users who received a service during the reporting period. Relates to item 7.1 or 9.1 of the agreement Service User Code Service Type Code Throughput Measure (U1051) T104 IS151 Number of Service Users (practitioners) who were assisted with enquiries about participating in the scheme IS152 Number of Service (practitioners) who submitted invoices for payment Service User Code Service Type Code Outcome Measure
Service User Code Service Type Code Other Measure U1253 T314 IS63 Case studies/upload a document U1253 T314 IS70 Complete and upload the report as per template provided T314 GM16 What significant achievements or factors have impacted on the quality of service delivery during the reporting period? - Children and young people impacted by adoption Relates to item 6.2 & 7.1 or 9.1 of the agreement Relates to item 6.2 of the agreement Relates to item 7.1 or 9.1 of the agreement Service User Code Service Type Code Output Quantity per Number of Service Users Output Measures U1171 T103 A01.1.06 Information, advice, individual advocacy, engagement and/or referral Number of NA A01.1.06 Number of hours provided during the reporting period U1171 T318 Number of Service Users who received a service during the reporting period U1171 T440 U1171 T103 A01.2.08 Counselling Number of NA A01.2.08 Number of hours provided during the reporting period U1171 T318 Number of Service who received a service during the reporting period U1171 T440 Relates to item 7.1 or 9.1 of the agreement Service User Code Service Type Code Throughput Measure U1171 T103 NA NA U1171 T318 U1171 T440 Service User Code Service Type Code Demographic Measure U1171 T103 IS35 Number of Service Users identifying as Aboriginal and/or Torres Strait
Training / learning and development Date of activity Number of participants Comments (put description of activity here) (Insert more rows as needed) Community events Date of activity Number of participants Comments (description of activity) (Insert more rows as needed) Report – Milestones (Men’s Support Services) Service Name: Service Number: Reporting period from: (Insert start date) to (insert end date) Milestone – Client stories (up to three) that demonstrate client experiences and benefits. Client story 1: