survey required required Energy efficiency referral Code required Code required 0 0 0 Falls and Safety Falls prevention assessment Code required Code required 0 0 Falls prevention works carried out Code required Code required 0 43 Home safety survey 0 N/A 0 42 Home Safety works carried out 0 N/A 0 0 Housing Hazards (statutory) Full Housing Hazards Assessment Code required N/A 0 0 Housing Hazards Identified Code required N/A 0 0 Housing hazards removed – grants / loans 0 N/A 0 0 Social housing repairs 0 4 4 13 Social Housing Fast Track 3 35 38 201 Advice Information & Advice – Health promotion / prevention Code required Code required 0 0 Information & Advice – Housing related 0 8 8 43 Information & Advice – general 0 2 2 7 Activities of Daily Living Major Adaptations Assessments – Private Sector Housing (DFG Visit forms produced) 32 45 (proxy used Owner/ Tenant Cert received) 77 400 Major Adaptations Referral – Council Housing NWBC 30 WDC 9 953 260 NBBC 7 RBC 7 Minor Adaptations – ICESS 67 44 111 347
Minor Adaptations – other Code required Code required 0 0 Alternative Accommodation Support Rehousing support Code required Code required 0 0 Suitability of property assessment Code required Code required 0 0 Specialist Professional support – self funding adaptations 1 0 1 0 Referrals Referral to Social care Code required Code required 0 0 Referral to Health Code required Code required 0 0 Referral to Housing – Private Sector Code required Code required 0 0 Referral to Housing - Allocations Code required Code required 0 0 Referral to CAB 7 3 10 60 Referral to Personalisation 0 Code required 0 0 Refer to Handy Person 0 n/a 0 0 Development work is underway to capture more of the interventions being delivered by the services. This will correspond with work to deliver the revised Outcomes framework. The gaps above will be addressed and moving on to the NBBC computer system during Q1 2017/18 will greatly assist with recoding the information.
5 Major Adaptations funded by a Disabled Facilities Grant (DFG) Total number of DFG’s approved within quarter Total number of DFG Major Adaptations where the works were completed within quarter Total number of DFG Major Adaptations – cases completely closed within the quarter North 33 25 33 South 46 37 55 Quarterly Total 79 62 88 Annual Total 291 282 265 The South service was able to increase the number of approvals during this quarter and had similar performance to the previous quarter. The North service performed considerably lower by 27% for approvals and 43% lower for work completions than the average for the rest of the year. This is most likely the effect of absences during the 2nd and 3rd quarters. 6 Referrals for Council House Major Adaptations Total number of Major Adaptation Referrals for Council Housing referred within quarter Number of Council Properties Percentage of total properties receiving referral North NBBC 28 5780 0.48% NWBC 7 2691 0.26% RBC 6 3798 0.15% South WDC 9 5985 0.15% SDC N/A N/A N/A Quarterly Total 50 18254 0.27% Annual Total 179 Demand within Council Housing over the year shows a relatively consistent pattern of referrals, which perhaps reflects the demographics of the areas. Further work would be required to identify if there are any policy or social-economic reasons for the differences. Over the year the results out turn for each authority is:
The services major adaptations supply chain is effectively the contractors that deliver the adaptations. Ensuring high quality performance from the contractors is important to the overall delivery and customer satisfaction. From all the customers surveyed the following percentages were achieved during Quarter 1 from the customer surveys. North Themes North % (good and above) South % (good and above) HEART Service Score of good or above as a total percentage Polite and courteous 100% No Data 100% Cleanliness 94% No Data 94% Quality of work 100% No Data 100% Timekeeping 100% No Data 100% Choice of materials 100% No Data 100% 16 Complaints & Compliments The service currently logs complaints and compliments with WCC customer services team to collate the data across Warwickshire, however retrieval of statistics is an area for improvement when HEART is fully implemented. There were no recorded complaints or compliments within the North during the final quarter of 2016/17. 17 Head of Service Report Great progress has been mode over the year with the HEART partnership coming in to being in December 2016 but effective from October 2016 within the North Service. Also immediately after this WDC and SDC agreed to join the partnership and therefore work commenced to bring the South Team fully within the service. Partners achieved the full 6 organisation partnership by 1st April 2017. This has inevitably affected performance in the later quarters of this year and most likely in to the 1st quarter of 2017/18 when the South team will be begin to use the equipment, systems and procedures of NBBC.