Attribute Quality Essential/ Desirable Assessed Education/ Qualification GCSE or equivalent Grade C in English and Mathematics. Level 3 qualified (A ‘level, AS level, NVQ level 3 etc.) Professional management qualification E E D Application Experience A minimum of 12 months experience managing/team leading customer service teams or similar and can demonstrate the knowledge and experience of leadership Experience of recruiting staff Experience of recruiting and managing volunteers Experience of community engagement and front line service principles /CRM Experience in fundraising Experience of working within a quality framework Experience of contributing to developing in-service provision and awareness Experience of contributing to budget management and control Experience and knowledge of setting targets and average call handling time for KPI and service level agreements E E D D D D D E D Application Application Application Application Application Application Application Application Application Knowledge Knowledge of local statutory and voluntary services in East Sussex Knowledge and experience in managing safeguarding process and procedures E D Application Application
Skills and Abilities Ability to maintain a system for monitoring service delivery performance and to contribute to preparing monthly and quarterly performance management reports for each service An understanding and ability to manage risk and develop and implement risk registers for each area of work Ability to contribute to the management of the organisation at management level and communicate with senior management Excellent self-management skills, motivation, initiative, creativity and flexibility in a rapidly changing environment. Highly developed inter-personal and communication skills, establishing positive relationships with staff and with other partners and agencies. Proven ability to lead, inspire and motivate others to meet organisational objectives Ability to work on own initiative and under pressure Excellent administrative and organisational skills, including computer literacy, particularly Microsoft applications and information databases. E D E E E E E E Application Application Application Application Application Application Application Application Other Ability and willingness to travel throughout East Sussex E Interview I confirm that I have received and read the above Job Description and Person Specification As an employee of the charity, I understand the duties and responsibilities assigned to me. Furthermore, I understand that these are intended as guidelines and may change over time, as necessary. From time to time, I understand I may be asked to perform duties and undertake responsibilities that are not specifically set out in my job description but are suitable for my role and level. Employee Name.............................................................................................................. Signature..................................................................................................................................
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