(18) Sanitary Installations and fittings where accessible and/or visible [YES] [N/A] [YES] [YES] (19) Sanitary Installations and fittings not accessible or visible [YES] [N/A] [NO] [NO] (20) Hot and Cold and soil waste plumbing installations where accessible and/or visible [YES] [N/A] [YES] [YES] (21) Hot and cold water and soil waste plumbing installations where not accessible or visible [YES] [N/A] [NO] [NO] (22) Flues [NO] [N/A] [YES] [NO] (23) Fixed Seats [YES] [Number to be inserted] [YES] [YES] (24) Train Despatch Equipment [YES] [N/A] [YES] [NO] (25) Fixed and Moveable Fire Appliances [(including Beneficiaries’ Exclusive Areas)] [YES] [Number to be inserted] [YES] NO [(except in respect of extinguishers equipment and arrangements required to ensure (a) satisfactory safety from the risks of fire or explosion to
the reasonable satisfaction of the Station Facility Owner (b) obtaining or maintenance of any necessary fire certificate for the Station)] (26) Pumping Station [NO] [N/A] [YES] [NO] (27) Traffic Management System Controlling Vehicular entry to any Station or any Car Park [NO] [N/A] [YES] [NO] (28) Lift Installations [YES] [Number to be inserted] [NO] [NO] (29) Escalator Installations [YES] [Number to be inserted] [NO] [NO] (30) Ticket Gate Line/Platform Barriers [YES] [Number to be (automatic/manual)] [NO] [NO] (31) Racking [NO] [N/A] [YES] [YES] (32) Waiting Room Furniture [NO] [N/A] [YES] [YES] (33) Left Luggage Units [NO] [N/A] [YES] [YES]
(34) Customer Service Telephones and Equipment (Help Points) [YES] [Number to be inserted] [YES] [YES] (35) Radios [YES] [Number to be inserted] [YES] [YES] (36) Passenger Information Point (PIP) [YES] [Number to be inserted] [YES] [YES] (37) Public payphone [YES] [Number to be inserted] [NO] [NO] (38) Information Booth [YES] [Number to be inserted] [YES] [YES] (39) Diesel Fuel Storage and Dispensing Installation [YES] [N/A] [YES] [NO] (40) Water tanking points on platforms [YES] [Number to be inserted] [YES] [YES] (41) Ticket vending machines [YES/NO] [Number to be inserted] [YES] [YES] Note: Answers and items listed out above to be checked and amended/modified, as necessary for specific Station.
APPENDIX 5 TO ANNEX 1 [INSERT NAME OF STATION] STATION – ELEMENTS INVENTORY ALLOCATION OF COST Description Maintenance is Qualifying Expenditure Repair is Qualifying Expenditure A Substructures (excluding any finishes) 1. Foundations [N/A] [NO] 2. Basements [N/A] [NO] 3. Basement Tanking/Waterproofing [N/A] [NO] 4. Arches and Subways [N/A] [NO] 5. Structural Slabs at Ground Level or below [N/A] [NO] 6. Damp Proof Membrane at Ground Floor Level and below [N/A] [NO] 7. Retaining Walls [N/A] [NO] B Superstructure 8. Damp Course [N/A] [NO] 9. Frames, Beams Columns (Excluding Finishes) [N/A] [NO] 10. Structural Slabs (above Ground Floor Level) [N/A] [NO] 11. Floors (Excluding Finishes) [N/A] [NO] 12. External Staircases (Excluding Finishes) [NO] [NO] 13. Internal Staircases (Excluding Finishes) [NO] [NO]
No. Question Evidence (visual unless indicated otherwise) Score Fault Identified 3.1 Are all smartly dressed, friendly and approachable and willing to assist special needs customers? Visual Customer survey (special needs) 3.2 Are staff aware and trained to comply with the following: Managed Stations Disabled Persons Protection Policy; ATOC Code of Practice for Disabled Passengers; DfT's Train and Station services for Disabled Passengers. Speak with staff Check training records 3.3 Is the available system enabling special needs passengers to arrange booked assistance at the station through specified contact points working, accurate and up to date? existing system - DPRS with special needs customers 3.4 Is this system reliable and regularly maintained? Check maintenance records 3.5 Is there an alternative plan for booking assistance in case of a breakdown with the present system? 3.6 Is provision made for managing booked assistance at the station from the point of entry/exit, from/to seat on required trains and other arrival/departure services? Speak with staff Speak with customers 3.7. Is support offered to customers who have not pre booked assistance? with staff Speak with customers 3.8 Is the DPRS information disseminated regularly and accurately to the respective TOCs and staff? records Speak with respective staff 3.9 Does the service provider support and liaise effectively with the operators issuing the DPRS? Speak with the operators and the service provider 3.10 Is the pre designated meeting (welcome desk) for customers clean and comfortable? Visual with customers 3.11 Are mobility assistance staff highly visible and easily recognised by these customers? Visual, check uniform Speak with customers TOTAL SCORE OUT OF 22 4. SECURITY AND SAFETY No. Question Evidence (visual unless indicated otherwise) Score Fault Identified
4.1 Is there a station staff presence always on the concourse/platforms? Visual Customer survey 4.2 Are staff adequately trained to enable them to respond appropriately to situations? Check training records Question staff See specified courses required 4.3 Are staff familiar with facilities in the station and available train services? Question staff 4.4 Is there effective liaison between the BTP and staff? 4.5 Do the station staff patrol the station frequently? 4.6 Do internal platform phones work? Test by use 4.7 Are platforms free from security hazards? Visual, accident record 4.8 Are contractors adequately briefed and working safely? (Protected work sites) Visual, check work permits and contractors register at reception 4.9 Are the escalators & sliding doors working correctly? Visual, Audit checks, Maintenance records 4.10 Do customers feel safe and secure? Customer survey TOTAL SCORE OUT OF 20 5. STATION FACILITIES No. Question Evidence (visual unless indicated otherwise) Score Identified 5.1 Are there signs clearly indicating how to locate the various facilities available to customers (both within & outside the station)? Tickets/Toilets Visual 5.2 Are customer contact staff familiar with the facilities on the station and able to advise/direct customers accordingly? Question staff 5.3 Are customer contact staff approachable, friendly and smartly dressed? Visual, Customer survey 5.4 Is adequate clean seating provided at the nominated locations (where there is train/customer information and clock)? Visual 5.5 Are public clocks provided at the nominated positions and do they show the correct time? Visual 5.6 Are customer help telephones provided to specifications? Visual, Refer to specification