SWS - See SWS procedures Team Do we Book Appointments Times Rooms Colour of card Member Transfer Ticket Further Details Visa (TIER 4 BATCH) We can book visa batch appointments. Check all visa documents on checklist are in student possession before booking. Appointments can be found in the advisors calendars. Student to A4 appointment sheet to Helpdesk to book appointment. Appointment sheet should already have been stamped and signed at Visa workshop. Student will have completed the necessary sections of the appointment sheet. ITA to add date and time of appointment and give sheet back to student. Must be booked in the next available slots in visa team calendars. At busy times, appts for INTO / non-INTO will be identified in calendar Duration: 30mins ITAs should give students appointment time of 10 minutes before actual appointment. E.g. appt booked in calendar at 11am, write down 10:50 on appointment sheet. If asked how long appointment will take, advise 30-40 minutes. Appointment can be made in any available room. Though usually Pods are used. Book appt into advisors calendar and invite them. No cards given out for visa appts. Tracey Aston, Kay Broadhurst Hena Mookeriji Jamie Stogden, Sarah Attis No Student should only have one appointment. If student has permission for another appointment, VT will create a CRM ST to indicate.
indicated in the calendar. student will need a ST created and closed. Cards numbered 1 to 10 are given out initially; Helpdesk staff should then review at 2:15 pm and advise customers if they are likely to be seen. Students are not permitted to leave the building: they must wait for their turn in the queuing system – or lose it EGS Psychologist Appointments No Appointments any time 1 & 2 No card required – signpost to Level 1 Reception. SWS (normally Claire Torbett- Weaver) book the rooms. Disability advisors can be contacted also. No SWS Finance We book students into drop in. (check crib sheet) Wednesday 2-4 Thursday 2-4 Room 10. Book appt in room calendar and invite person on duty. Any colour for appointments except Lilac & Pink See room calendar for member on duty Yes 20 minute slots. Appointments should be made for 20 minute slots with a maximum of six students being seen per drop in session. Research Student Support team We book students into drop in. Daily 10-12 Pods Pink 1-10 Members of the team rotate this duty and will be in the pod Yes We will transfer their drop-in tickets for them to update/complete, adding the colour and number card given to
attended the drop in. For students who contacted and were unable to attend the drop in then open CRM tickets should be to the Disability/ SpLD team so they can follow up. Police Drop in No it’s a drop-in service. When Mo is not available we can give out mobile number to students. 12 - 2 Pod 1 No card required – signpost over to Pod 1. Mo Khan No. Use: Quick fix; Campus. 15 min slots. Mobile number: 07736463515 SPS Casework (term time only) No. Thurs 12 - 2 Pods No card required – signpost over to Pod (usually 2). Allan Neil Ford Laura Gilmartin Dawn Gray Suzanne Johnson Ross Patterson Hilary Skinner No. Ticket as 15 min slots. Members of the team rotate this duty and will be in the pod during drop in hours.