Hold and Resume You can only put an active call on hold. Put Call on Hold To put a call on hold move the mouse over the call and click Hold . Resume Held Call To resume a held call move the mouse over the call and click Answer . NOTE: Double-clicking a call does not take the call off hold. Make and End Calls Receptionist provides you with several ways in which you can make calls. When you dial a number or contact, the call appears in the Call Console as Incoming Local. Dial Ad Hoc Number You use the Dialer to a call to an ad hoc number.To dial an ad hoc number: In the Dialer, enter the phone number and click Dial . The call appears in the Call Console as Incoming Local and your phone rings. Click Answer for that call. An outbound call is placed and the call state changes to Outgoing. Redial Number Receptionist up to ten most recently dialed numbers. To redial one of the recently dialed numbers click the Redial button and select the number from the list that appears. Figure 19 Dialer – Redialing Number Dial Contact You can dial contacts from any directory available in Receptionist. To dial a contact: In the Contacts click the tab for the directory from which you want to dial a contact. Click the contact to expand it and click Call for that contact. A Click-To-Dial action is initiated and your phone rings. Answer the phone. An outbound call is placed. Alternatively, to dial the contact’s extension, click Extension .
Figure 20 Contact Panel in Focus with Transfer, Call, Extension and Voice Mail Buttons Dial from History You can dial any number that is available in Call History. To dial from Call History: In the Call Console, click the Call History button . The Call History dialog box appears. Figure 21 Call History Dialog Box From the Show drop-down list, select the grouping you want. Scroll through the list of call logs to find the entry you need. Click the entry to expand it and click Call . End Call To end a call: Click End for that call. NOTE: If the call has not yet been answered, the calling party continues to ring until no answer or another applicable timer expires or the user hangs up. Transferring Calls are a number of ways in which you can transfer a call. You can blind transfer calls or transfer calls with consultation or supervision. You can also transfer calls directly to voice mail or to a queue. Blind Transfer Call A blind transfer occurs when a call is transferred without an introduction. Calls may be blind transferred while active, held, or ringing (in) on your phone. If a call is ringing (in), blind transfer allows the call to be redirected before it is answered. You can blind transfer a call to an ad hoc number or to a contact. To blind transfer a call to an ad hoc number: In the Call Console, select the call to transfer. In the Dialer, the destination number and click Transfer . The call is transferred and removed from the Call Console. To blind transfer a call to a contact: In the Call Console, select the call to transfer. In the Contacts click the tab from which you want to select a contact. Click the destination contact to expand it, and click Transfer for that contact. The call is transferred and removed from the Call Console. Alternatively, drag the call onto the target contact and click Transfer for that contact. Conduct Supervised Transfer When you have an active inbound call that you want to transfer, you can follow this procedure.
SPACEBAR Click Answer on the selected incoming call in the Call Console. This answers the selected incoming call or if no call is selected, the incoming call that has been waiting the longest. Pressing the SPACEBAR again answers the next longest waiting incoming call, which puts the previously answered call on hold. <PERIOD> Click End on a selected call in the Call Console. This ends the selected call. ENTER Click Dial. If the cursor in placed in the Dialer text box, the entered digits are dialed. ENTER Click Search. If the cursor is placed in the Search text box, a search is performed. + Click Transfer in the Dialer. This transfers the selected call to the ad hoc number entered in the Dialer. SHIFT+1..9 Select a ringing call and click Answer. Pressing SHIFT+1 selects and answers the first ringing call, pressing SHIFT+2 selects and answers the second ringing call, and so on. SHIFT+1..9 Select an active call and click Hold. Pressing SHIFT+1 selects and places the first active call on hold, pressing SHIFT+2 selects and answers the second active call, and so on. Select a held call and click Retrieve. Pressing SHIFT+1 selects and retrieves the first held call, pressing SHIFT+2 selects and retrieves the second held call, and so on. S or s Click on Settings link. This opens the Settings page if main window is in focus. B or b Click on Back to Application link. This goes back to the main page from the Settings page. R or r the Call History button. This opens the Call History dialog box. H or h Click the Help link. This opens this guide in a PDF format. or SHIFT+l Click the Sign Out link. This signs the user out of the application.