2 Multi-sites – based just in your region 267 17.8% 3 Multi-sites – national 91 6.1% 4 Multi-sites – International 44 2.9% 5 A wider network of in England and Wales 4 0.3% 6 A wider network of outside of England and Wales 2 0.1% 7 Other (Specify) 0 0.0% 8 (Don’t know) 1 0.1% 9 (Refused) 0 0.0% 99999999 MISSING 0 0.0% B5C@ Value Count Percent Standard Attributes Position 24 Label Does your operate from…? Type String Format A999 Measurement Nominal Role Input Valid Values 1500 100.0% B8 Value Count Percent
Valid Values 1 We mainly compete with other local 532 35.5% 2 We compete with throughout the region 378 25.2% 3 We compete with throughout England and Wales 453 30.2% 4 We compete with internationally 80 5.3% 5 (Don’t know) 7 0.5% 6 (Refused) 0 0.0% 7 (We have no competitors) 50 3.3% 99999999 MISSING 0 0.0% C4A_1 Value Standard Attributes Position 27 Label Please can you tell me what your turnover/total fee income was in the last financial year? Type Numeric Format F8 Measurement Nominal
Role Input Valid Values 99999992 Refused 99999997 Don't know C4A2 Value Count Percent Standard Attributes Position 28 Label If you had to estimate your turnover/total fee income, into which of the following bands would you put it? Type Numeric Format F8 Measurement Nominal Role Input Valid Values 1 More than £0 but less than £50,000 32 2.1% 2 £50,000 but less than £100,000 19 1.3% 3 £100,000 but less than £200,000 31 2.1% 4 £200,000 but less than £500,000 30 2.0% 5 £500,000 but less than £1 million 26 1.7% 6 £1 million but less than £2 million 19 1.3% 7 £2 million but less than £10 million 32 2.1%
C4B2 Value Count Percent Standard Attributes Position 30 Label If you had to estimate your turnover turnover total fee income three years ago, into which of the following bands would you put it? Type Numeric Format F8 Measurement Nominal Role Input Valid Values 1 More than £0 but less than £50,000 45 3.0% 2 £50,000 but less than £100,000 17 1.1% 3 £100,000 but less than £200,000 24 1.6% 4 £200,000 but less than £500,000 26 1.7% 5 £500,000 but less than £1 million 30 2.0% 6 £1 million but less than £2 million 18 1.2% 7 £2 million but less than £10 million 28 1.9% 8 £10million but less than £25million 6 0.4% 9 £25million but less than £50million 4 0.3%
10 £50million but less than £250million 4 0.3% 11 £250million but less than £500million 1 0.1% 12 £500million or more 2 0.1% 13 (Not yet trading/do not have any sales/£0) 4 0.3% 14 (Don’t know) 149 9.9% 15 (Refused) 151 10.1% 99999999 MISSING 0 0.0% Missing Values System 991 66.1% C6A Value Count Percent Standard Attributes Position 31 Label have you introduced any new or significantly improved services to clients? Type Numeric Format F8 Measurement Nominal Role Input Valid Values 1 Yes 500 33.3% 2 No 979 65.3% 3 (Don’t know) 20 1.3% 4 (Refused ) 1 0.1% 99999999 MISSING 0 0.0%
New tennant policies. 1 0.1% Occupational health and recruitment. 1 0.1% Offer clients clinical negligence. 1 0.1% Offering more services other than will-writing. 1 0.1% Offering planning to investors. 1 0.1% Offering services to trustees in bankruptcy. 1 0.1% One is an email letter before action and the other is a pre-legal service for arrears of late payment compensation. 1 0.1% Online questionnaire. 1 0.1% Our case management system. 1 0.1% Packaging in a different way to make it intelligible to clients and bundling services in a way that is logical and appealing to clients. 1 0.1% Panel firm. 1 0.1% Payment by card machine. 1 0.1% Pension advice and funeral advice. 1 0.1% Personal Injury; Wills & Probate 1 0.1% Personal recommendations- we contact local accountants and we have commercial clients through them. 1 0.1% Prenuptial agreements. 1 0.1% Probate and conveyancing. 1 0.1% Probate. 1 0.1% Property development. 1 0.1% Providing global employment advice. 1 0.1%
Providing legal services agreements that set out the standards of services we provide, both legal and staffing. And the other thing is an efficient family law area. Providing sort of fixed fees and reduced fees. 1 0.1% Providing online information and SMS. 1 0.1% Public access for clients. 1 0.1% Public access is one. 1 0.1% Public access. 2 0.1% Residential conveyancing and property litigation. Quite high end. 1 0.1% Retained employment service, FIJ entrepreneur, My FIJ and fixed price divorce packages. 1 0.1% Rough management services. 1 0.1% Services like changes in legislation and remodeling of existing services so we provide support via self-help videos, etc instead of face to face. 1 0.1% Setting up and running the "spawn for life senses" scheme for employers and businesses. 1 0.1% Significant training and increased numbers and point of sale. 1 0.1% So we have developed a construction dept and Real Estate dept, also have tax offering. 1 0.1% Speech analytics. 1 0.1%
We've developed a family law team from scratch, and we've enhanced our wills, probate, and powers of attorney work. 1 0.1% We've developed a new case management system for conveyancing. 1 0.1% We've got consultants who do a small amount of private work, before it was 100% mediated. We do a small amount on private work, on employment law and criminal law. 1 0.1% We've improved how mental capacity assessments are conducted: greater level of expertise and guaranteed quality. 1 0.1% We've improved on our case management systems. We are providing more information to clients and we now also do lasting powers of attorney. 1 0.1% We've increased our staff, IT, and also premises. 1 0.1% We've introduced fixed fees. We only used to work on an hourly basis but now we offer fixed fees for all types of work that we do. 1 0.1% We've moved into family law. 1 0.1% We've started doing agricultural law. 1 0.1% Wider insurance products 1 0.1% Wills and Probate service. Property and contract litigation. 1 0.1% Wills proposition and lease extensions 1 0.1%
Label And focusing just on the last three years, how much influence have the following factors had in driving your service development activity? Changing or increasing demand for new services Type Numeric Format F8 Measurement Nominal Role Input Valid Values 1 Significant influence 143 9.5% 2 Some influence 230 15.3% 3 No influence 120 8.0% 4 (Don’t know) 7 0.5% 99999999 MISSING 0 0.0% Missing Values System 1000 66.7% G8_2 Value Count Percent Standard Attributes Position 37
2 No 423 28.2% 3 (Don’t know) 12 0.8% 99999999 MISSING 0 0.0% Missing Values System 723 48.2% Q49_2 Value Count Percent Standard Attributes Position 185 Label I’m now going to read out a list of possible barriers. Please tell me whether each of the following has been a significant constraint, a small constraint or no constraint at all. Attitudinal barriers to change in your business Type Numeric Format F8 Measurement Nominal Role Input Valid Values 1 No constraint at all 1000 66.7% 2 A small constraint 357 23.8% 3 A significant constraint 102 6.8% 4 4 0 0.0% 5 5 – A critical extent 0 0.0% 6 (Don’t know) 41 2.7% 99999999 MISSING 0 0.0%
Label I’m now going to read out a list of possible barriers. Please tell me whether each of the following has been a significant constraint, a small constraint or no constraint at all. Regulatory factors Type Numeric Format F8 Measurement Nominal Role Input Valid Values 1 No constraint at all 676 45.1% 2 A small constraint 447 29.8% 3 A significant constraint 347 23.1% 4 4 0 0.0% 5 5 – A critical extent 0 0.0% 6 (Don’t know) 30 2.0% 99999999 MISSING 0 0.0% Q49_8 Value Count Percent Standard Attributes Position 190
Label Please can you tell me whether any of the following factors have had a positive or negative impact on your ability to develop your services or how you provide them...? Changes in legislation related to the legal services you deliver Type Numeric Format F8 Measurement Nominal Role Input Valid Values 1 Negative 459 30.6% 2 2 – Fairly negative 0 0.0% 3 Neither positive or negative 767 51.1% 4 4 – Fairly positive 0 0.0% 5 Positive 250 16.7% 6 (Don’t know) 24 1.6% 99999999 MISSING 0 0.0% G1_8 Value Count Percent Standard Attributes Position 201