walking distance of any RTA route. Route 94 extension to job-rich suburban area in Beachwood, Ohio. Evaluation: Evaluation is conducted quarterly. We consider ridership, rides per vehicle hour, cost and cost per ride. Accomplishments: Expanding the number of jobs that can be accessed by regular route service. Lessons learned: Build service incrementally Work Access Mobility Specialist Services (1597) Service area: Cuyahoga County Type: Information-Based Services/Trip/itinerary planning Goal: Improved customer knowledge Service description: Clients contact a Mobility Specialist by phone or in person at the Cuyahoga County Neighborhood Family Service Centers. The Mobility Specialist helps plan trips using regular routes. In cases where the whole trip cannot be done on regular service, the Mobility Specialist arranges for van service to supplement or link with regular routes. Evaluation: Quarterly evaluation on number of customer contacts and program expenses. We also consider that Mobility Specialists help manage the van service. Accomplishments: The Mobility Specialists successfully contain the cost of the van service. This has enabled RTA to expand eligibility for the van service. As a result, county resident with a regular work schedule can access every job in the county. Lessons learned: Empower the Mobility Specialists to run the program within general guidelines. Work Access Van Service (1596) Service area: Cuyahoga County Type: Trip-Based Services/Demand response Goal: Expanded geographic coverage Service description: Reserved ride van service links jobs to the transit network. In a few instances service to and from a residence is provided when transit is not available. Clients must have a predictable work schedule and must work a full shift. Evaluation: Evaluation is conducted quarterly. We consider ridership, rides per vehicle hour, cost and cost per ride. Accomplishments: We have accomplished universal access to jobs throughout our service area on a 24/7 basis. Lessons learned: a van service with eligibility restrictions and relax or tighten the restrictions based on funding availability. Greater Dayton Regional Transit Authority (1238) Greater Dayton Regional Transit Authority Gateway Shelter Service - RT22 (1514)
Accomplishments: Our low default rate is our greatest accomplishment. We've had several people close to defaulting, but the one-on-one contact has helped keep that to a minimum. The default rate for this time period was 21%. Lessons learned: The biggest lesson that we have learned is to go with your gut instinct and to do your homework. Research and question things that are not clear to you. West Central Wisconsin Community Action Agency Rideshare (1632) Service area: West Central Region (WI: Barron, Chippewa, Dunn, Pepin, Pierce, Polk, St. Croix) Type: Trip-Based Services/Vanpool (service only) Goal: Improved access/ connections Service description: West CAP’s Rideshare Program partnered with the Barron Somali Community Corporation, Workforce Resource and the WI Office of Refugee Assistance to establish a van service to provide work and training related transportation to clients in the Barron County area. Evaluation: The project goals were: (1) to assist the Somali Community Corporation in purchasing a good quality van for use in providing shared ride services; (2) assist the Corporation in establishing protocols for maintaining appropriate insurance, driver certifications, scheduling and billing; (3) facilitate and participate in a partnership MOU between the Corporation, Workforce, and West CAP for operation of the program. Accomplishments: The Corporation secured a culturally appropriate, low-interest loan from the Regional Business Loan Fund. The Corporation was able to make monthly loan payments from earned revenues, and provide for all driver and maintenance costs. Transportation services were provided to Workforce clients for job experience training, initial job access transportation, work related training and certifications. During the summer, transportation was provided to the Workforce Youth Summer Employment Program. Lessons learned: The shared ride service offered a much needed asset to the Somali population, especially the newer refugee arrivals who had almost no access to any other affordable transportation options. Working with a refugee population is always challenging, and dealing with the details of operating a new business model required a lot of mentoring and problem solving. Establishing a formal MOU with key partners was very helpful. Also, having regular meetings of the key groups allowed us to solve problems and find opportunities. Vehicle Purchase and Repair (303) Service area: West Central Region (WI: Barron, Chippewa, Dunn, Pepin, Pierce, Polk, St. Croix) Type: Capital Investment Projects/Vehicle for individual Goal: Improved access/ connections
Accomplishments: Crawford County •Crawford County Transportation Coordinating Committee developed a mission statement •Hired a mobility manager to assess current resources and identify gaps •Participated in the Regional Transportation Coordinating Committee •Developed plans to assist with the volunteer driver program and to market the current resources that are available to the county •Established agreements to help clients that are crossing county lines •Promoted transportation programs Vernon County •Vernon County hired a mobility manager to assist with recruiting volunteers and a marketing campaign of current resources •Discussed the Jefferson bus line changes that go through the county •Are looking into ways to fund a bus route from Vernon County into La Crosse •Worked with other counties to promote ways to utilize resources across county line •Promoted 1-800 number out of La Crosse •SMART Growth plans have been discussed-Zoning laws, highways, bridges, and affects of flooding on transportation Monroe County •Active partnerships that allow the sharing of volunteer drivers across different programs •Participation in a regional transportation coordinating committee •Partnering across county lines •Promoted transportation programs Juneau County •Discussions have occurred regarding trying to expand the current taxi system •A unique county that fits into three different planning commissions •Participated in the Regional Transportation Coordinating Committee •Participated in the Human Resources Coordinating Plans through the Planning Commissions La Crosse County •La Crosse County is the location that most of the outlying counties are traveling into. Efforts have been made to reach out to the outlying counties to partner on serving across county lines. •Park and ride lots are in the process of being expanded •Taxi service has been expanded into Holmen area •A bus route into West Salem is being researched •Promotion of all transportation programs Lessons learned: None