Competency to deliver the role The following key competencies have been identified as necessary to deliver the above. This is not an exclusive list and the competency areas are expected to be at a level commensurate with this role Competency area Basic level Expected for Appointment To be gained within 6 months Qualifications or similar Maths and English Basic ICT Understanding of Health and Social Care Trusted Assessor Certificate All Organisational ICT needs Improved understanding Of ABCD Improved understanding of issues and conditions affecting older people Organisational and role ‘fit’ Understanding of organisation, job role, expectations, funding and accountability Broad outline Individual induction Understanding of needs of older people Basic understanding examples Wider understanding commensurate with role To self- manage Maintain confidentiality at all time, complete data/forms in timely manner, work in a flexible and caring manner Understanding and experience Understand and adhere to the aims. vision and values of the organisation Commitment to personal development Willingness to learn and take on new knowledge and skills Personal examples Completion of a Personal Development Plan Knowledge of relevant initiatives Liaising effectively with other initiatives Knowledge of some initiatives e.g. Based Prevention Programme Comprehensive understanding and relationship building Volunteering Inducting and supporting development of volunteers Personal commitment Demonstrable experience Completion of in house induction with local implementation Practical volunteer Social Prescribing Referral systems between agencies Effective signposting Understanding Comprehensive understanding of WC approach, underpinning systems Social Inclusion Support systems to alleviate social isolation and impacts Ideas of how this might be achieved Understanding of approaches which also embrace
equality and diversity. Workload management Ability to prioritise Examples Understanding and planning to support delivery Team working Ability to identify opportunities and to work as a team player, Examples and understanding Identify teams and personal role in each Partnership working Work effectively with all stakeholders and partners experience Built effective working relationships ICT skills Ability to use software for word processing and emailing Demonstrable experience Competent use of relevant software and information management Undertake holistic assessments Ability to seek out and collate personal details Understanding To be competent in holistic assessments and manage the outcomes in line with I and A standards Support for clubs and groups Ability to support sustainability through volunteers Examples Appropriate skill set Client and customer care skills Deal with people in a personable manner Demonstrable Deal with enquiries, signpost, progress compliments, complaints and comments, make and keep appointments Communication skills Communicate well using a variety of means, sharing appropriate knowledge and skills Demonstrable To be competent in being able to communicate effectively with key stakeholders, provide timely and relevant information on all aspects of Age UK WC work Presentation skills Ability to present to individuals and groups concepts of ABCD, Age UK WC and partners activities Examples of undertaking promotional activities involving presentations Presentation , media and PR training Collection of data Ensure data is collected accurately timely and securely onto appropriate systems Demonstrable examples and also understanding of data protection Use charity log and supporting data capture systems Report writing including case studies Ensure reporting is timely and in the required style Demonstrable examples and also Report writing and case study training
understanding of why important Quality standards An understanding of what these are An example Consistently deliver to the standards as required Safety in the environment Understanding of importance of a safe and tidy working environment examples To be competent and trained to the level required Health and Safety Competent in ensuring all polices are followed Articulate of practice In house training completed Safeguarding Competent to follow and support Knowledge of system In house training completed Equality and diversity Understanding how this applies in role examples In house training completed All organisational policies and procedures Understanding he importance of policies and procedures Applicable examples Individual and corporate induction completed. Income generation Understanding of importance examples Understanding of how to support the organisation with personal commitment C A Broome March 2018 .