Level ITS-1 ITS-2 ITS-3 ITS-4 ITS-5 Innovative Thinking& Problem Solving -Ability to analyze information requirements and think in a logical manner; -Work is fairly routine and the employee is expected to apply established procedures, methods and standards. -Assigned straight-forward tasks for parts of projects; -Project objectives and concepts are well-defined for the incumbent. -Diagnoses and solves problems at desktop level, or end-user level using standard trouble-shooting tools and techniques; -Applies standard trouble-shooting tools and techniques to local area and/or area network issues; -Ability to develop queries and reports for data access and analysis. -Assigned parts of projects or entire, fairly straight-forward projects. -Analyzes & designs networks and applications may include planning & implementation; -Supports relational databases (DB2, Oracle, Sybase,SQL) on one or more platforms; -Knowledge of business functions and goals is used independently in design or administration of system; -Cognizant of inter-relational aspects of their work and how it impacts other agencies as a whole. -Manages several assignments simultaneously; -Manages projects and/or significant parts of projects agency-wide. -Recommends new technology to meet business needs for multifaceted systems; -Lead collaboration with business owners in understanding their needs to recommend and implement IT solutions. -Responsible for producing decisions and recommendations for situations with competing interests and potential multiple solutions. - Leads problem-solving teams for the agency or statewide. Evaluates problem-solving methodologies and facilitates adoption of methodology(ies). -Analyzes and resolves very complex problems, such as multiple product problems, dump analysis, or major conflicts caused by a new hardware or software version. -Analyzes recovery scenarios and develops on-site backup requirements. Defines and implements on-site backup and recovery procedures and schedules. -Reacts to problems with extremely tight time constraints and with significant financial consequences. -Develops and writes security and emergency recovery plans. Writes operational controls. Leads the design and implementation of security intrusion detection. - Able to conceptualize network configuration and technologies to meet new and evolving customer service requirements. -Able to conceptualize systems and detail system flows at the data element level sufficient to integrate all parts of the system. Class Level ITS-1 ITS-2 ITS-3 ITS-4 ITS-5
Strategic Planning & Assessment & Resource Management -Serves as level 1 help-desk support, solving routine issues. -Serves as a resource to a larger, more varied clientele and have responsibility for larger or more technical systems; -Serves as a level 2 help-desk support, taking on more complex and less routine types of problems. -Serves as a high level technical resource for the agency; -Participates in technical design of complex systems with agency-wide impact. -Able to assess operations (equipment, staff, training, etc.) needs sufficient to establish priorities and develop budget recommendations. -Able to project future IT needs, analyze/develop alternatives, and recommend action sufficient to provide technical assistance to management in the long-range planning process; -Completes or participates in preparation of cost-benefit analysis. -Recommends system controls and security measures. -More involved in assessing IT needs and introducing new technology. -Develops and recommends a replacement plan budget for maintaining and upgrading hardware or software; -Develops resource estimates and project plans, ensuring the scope represents a manageable sized project. -Deals with cutting edge technology and able to maximize the effectiveness of new technology as appropriate. -Responsible for long-range planning and design of system architecture and structure. -Writes project charters, cost/benefit analyses and requests for proposals, and evaluates the responses for major systems. Writes feasibility studies, acquisition plans, and decision packages for high visibility/impact initiatives. Policy, Procedures, Laws & Regulations -Follows well-defined policy and procedures. -Expected to apply established procedures, methods and standards in work that is primarily implementation and fault analysis using multiple technologies with some design work added as experience grows. -Considerable knowledge of the organization mission, goals, policies and processes. -Recommends policies and standards for new technologies and procedures. -Develops and recommends policies and standards for new technologies and procedures. -Implements technical policy. Class Level ITS-1 ITS-2 ITS-3 ITS-4 ITS-5
Leadership & Management -May provide lead work direction to lower level technicians, student workers or college lab assistants. -May provide lead work direction to lower level IT staff, other technical staff and student workers. -Directs the work of other employees, may be lead worker; -Defines what needs to be done, including project planning and task management; -Directs assignments or projects. -Motivates others to collaborate on solutions and integrate system components; -Leads a team in the implementation and design of major development projects. -Viewed as the expert or highest level of specialized technical expertise in IT. -Coaches and serves as a mentor to other “seasoned” IT professionals on cutting edge technology. -Liaison to business owners and stakeholders on technical issues and alternative technology solutions.