Colliery Life Team. To work with the Head of People Development and Head of Engagement to plan and deliver training plans for staff and volunteers within these teams To manage and monitor staff hours, and ensure correct management of rotas, timesheets and holidays. To work with the Head of Engagement to recommend and plan seasonal staff hours To ensure the daily and developmental operations of the 1900s Town and Colliery Life areas are delivered, monitored and reviewed To work with colleagues to develop and ensure, demonstrations, Visitor engagement and excellent and innovative approaches to interpretation Work with the Learning Team to ensure delivery of and development of family and formal learning activities across the 1900s Town and Colliery Life areas Work with the Collections Team to develop collections for use within the 1900s Town and Pit Life areas of the Museum Work with the Senior Keeper Georgian and Farm Life to develop collections for use within the domestic settings of the Rural life areas Work with the Head of Industry to develop collections and engagement within the industrial areas of the Museum Responsible for the daily operation and engagement at the Fairground, working with the Head of Engagement to develop the area Responsible for the daily engagement and visitor offer in the Sun Inn, Sweetshop and across period retail within the 1900s Town and Pit Life areas. Work with the Retail and Stock Coordinator to ensure accurate stock management and supply Team duties Work as part of the Engagement Teams to ensure preparation for and delivery of the Museums Business plans in relation to the 1900s Town and Colliery Life areas and continuing to put the visitor first in all activities Work with colleagues to ensure consistent cross area working and high quality Visitor engagement through all associated activities Ensure the accurate recording of income generating areas within the 1900s Town and Colliery Life areas. Ensure accurate and timely stock management and control reporting any issues immediately to the Finance Team and Stock and Retail Coordinator Adhere to quality systems and operating procedures to facilitate the safe, smooth and timely delivery of services by the Town & Colliery Life Engagement Teams
Excellent communication skills Excellent report writing and research skills Excellent people skills and able to communicate effectively to the highest standards with visitors Able to work collaboratively to assist with the delivery of the Museums activities and events Able to work with highest standards of attention to detail and commitment to standards of excellence Specialist knowledge of the social history of the North of England Excellent time management skills Ability to train Staff, Volunteers and Apprentices Able to work within a Team as well as Manage a Team Retail, food and beverage experience Interview Interview/ Application form Interview Interview Interview Application form/ Interview Application form/interview Application form/interview Application form Application form Experience/ Qualifications/ Training Relevant training and/or experience in collections management, care and interpretation Relevant post graduate qualification Relevant experience and/or qualification in managing Visitors within a heritage environment Application form Application form Application form
Interview Work related circumstances Proven experience of managing teams of staff Experience of working with the public on a daily basis Application form Application Form/Interview Requirements An enthusiastic ‘can do’ approach Flexible approach to hours and prepared to work weekends, bank holidays, early mornings and evenings as required Able to meet the travel requirements of the post Interview Application form/ Interview Interview Note to applicants: Please try to show in your application how you specifically meet these requirements. Author: Rhiannon Hiles Deputy Director Date: August 2018