Sample of innovations resulting from IT and OT convergence Business area Applications Benefits sample Examples of solution Pharma/Biotech Predictive process control Reduction of quality issues Overall Process Efficiency Mathematical models have been developed and published for batch-to-batch control by the MIT Perceptive Engineering LTD offers data-driven predictive control solutions Healthcare Remote diagnostic Remote care Telemedicine Increased reality / imagery Better access to skills Improved emergency services response Improved patient security Risk minimization Remote surgery possibilities were opened in September 2001 with success of the Lindberg operations realized by the IRCAD An ambitious project of development of image guided surgery is leaded by French IHU Development of epidermal electronics, known as “electronic tattoos”, allow medical information to be stored with patients MEMS sensors already allow miniature medical devices to be integrated in contact lenses Distribution Consumers self-scanning and self-checkout Collection of actual consumer behaviors Management of inventories and restocking Real-time promotional events Walmart “Scan & Go” service is available on iPhone Wireless digital price tags Reduction of update cost Reduction of price errors Altierre Corp. is a fast growing company offering RF digital price tags Manufacturing [We detail several solutions available for life-science manufacturing later in this document]
Crowd monitoring Prevention of dangerous situation (overcrowded area, robbers) Better security forces coordination Automatic crowd monitoring algorithms allow individual counting and density watching The 2012 London Olympic games tested crowd monitoring features for better security forces coordination thanks to applications installed on visitors smartphones and reporting crowd direction, speed and size Cost reduction of connected and full HD surveillance cameras Mass deployment and increased density leads to better security forces coordination In 2005, “Chicago (had) 2,250 cameras in its “Homeland Security Grid””, reported , and was continuing investing. Satellite monitoring Far distance remote monitoring Satmos makes M2M communication over large areas through satellite communication services. Energy Real-time data collection Real time energy consumption understanding USA and European commission are strongly supporting development of smartgrids Weather forecasting Natural events prevention Life savings Social damages reduction Insurance cost savings DART project aims real-time tsunami prevention Military Un-manned drones Cost reduction Pilot safety Mission success rate Northrop Grumman X-47B experimental prototype under development is the next generation of drone. It does not require any human control once missions are started and should be able to automatically land and take-off on an aircraft carrier Food & Beverages Self-ordering, self-servicing Labor cost reduction Waiting time reduction Gamification 2S2B new self-service bars allow customers to order and consume alcoholic beverages by their own thanks to a pre-paid access card Insurance Real-time usage insurance Cost reduction Risk management Deep individualization of commercial offers Allstate DRIVEWISE Logistics Package tracking Customer satisfaction Localisation of single unit of good transported “Federal Express customers tracked 800,000 packages in January, 1997 via the world wide web, and the company is aiming for 100% electronic transactions.”
Field research target screener Interview objectives Biotechnology Pharmaceutical Other industries Solutions – Sales, Marketing, Services 1-2 1-2 0-1 IT – Expert, consultant 1-3 1-3 0-2 IT – Management 1-3 1-3 0-2 Operations – Management 1-3 1-3 0-2
Field research interviewees list Id Interviewee title Area of responsibility Company size Company revenues Company Business area Interview duration Interview type Interviewee location M1 VP Global, IT 10000+ $10G+ USA Biotechnologies 1 hour Face to face meeting USA M2 Senior Consultant Global, Operations 10000+ $10G+ USA Pharmaceuticals 1 hour 40 Teleconference USA M3 VP Global, Operations 1000-4999 €100M - €499M Belgium Biotechnologies 1hour 30 Teleconference Belgium M4 Director Regional, IT 10000+ $10G+ USA Pharmaceuticals 1 hour Face-to-face meeting France M5 Director Regional, IT 10000+ $1G - $9G USA Manufacturing 1 hour Teleconference France M6 Senior Consultant Global, Operations 10000+ $10G+ USA Technology and services 1 hour Teleconference USA M7 Director Global, Operations 10000+ $10G+ Switzerland Pharmaceuticals 45 minutes Teleconference Switzerland M8 Director Affiliate, Operations 50-99 €50M-€99M Belgium Technology and services 1 hour 30 Teleconference France M9 Manager Local, Operations 10000+ €10G+ France Energy 1 hour Teleconference France Table 11: field research interviewees list
Field research target achievement Interviewees segments Biotechnology Pharmaceutical Other industries Solutions – Sales, Marketing, Services [M6], [M8] [M6], [M8] [M8] IT – Expert, consultant - [M2] - IT – Management [M1] [M4] [M5] Operations – Management [M3] [M3], [M7] [M9], [M3]
M1 M2 M3 M4 M6 M7 M8 Regulatory compliance Na Regulatory compliance Na Operational costs reduction Increased product and process knowledge Na Better risk management Na Better risk management Na Regulatory compliance Regulatory compliance Na Increased product and process knowledge Na Increased product and process knowledge Na Increased product and process knowledge Operational costs reduction Na Research and development productivity improvement Na Operational costs reduction Na Better risk management Better risk management Na Increase in revenues Na Increase in revenues Na Research and development productivity improvement Research and development productivity improvement Na Operational costs improvement Na Research and development productivity improvement Na Increase in revenues Increase in revenues Na “Na”: means “No answer” here.