Who post holder communicates with: Post-holder will require communicating with all levels of staff with GJF, including Senior Managers, Directors, and other Healthcare Professionals. Communication with other NHS Bodies is also essential regarding National systems, submissions, guidelines and way of working within NHS Scotland. Relationships with staff will also be vital regarding future NHS developments What communication is about: Provide specialist advice to GJF staff and others on the appropriate use of health and management data, helping clients to define their information requirements, which may be highly complex in nature. The ‘client’ may be a group with a diverse range of requirements Any difficulties encountered: Clients may have limited knowledge of information issues, so the post holder will need to liaise with the client to determine and develop a better understanding of their information needs, thus ensuring the most useful analysis is carried out and that results are presented in a suitable format. The post holder will also have to ensure that the limitations of the data are fully explained, for example the accuracy and completeness of the data, any coding issues, and any restrictions regarding the disclosure of sensitive information in accordance with the Data Protection Act. The presentation of analyses, which may be highly complex in nature, either orally or in writing. The development of information solutions including dashboards, reporting tools. Ensuring that all analyses, irrespective of their complexity, are presented in such a way which enables ease of use and understanding by their target audience, who may have limited knowledge of information issues Clients may have difficulty expressing their information requirements and data flows, so the post holder will need to work with them to specify and develop the information system required, in compliance with national standards and definitions. 9. PHYSICAL, MENTAL AND EMOTIONAL DEMANDS OF THE JOB FREQUENCY
Physical skills: The post holder requires a high level of keyboard skills to input and manipulate a wide range of health data using a variety of computer based databases and spreadsheets. Speed and accuracy are essential. Daily Physical effort: The post requires only light physical effort. The post holder will use a keyboard for the majority of the working day so will sit in a restricted position. Mental demands: The post holder requires a high level of concentration to be able to analyse a wide range of health and health-related data where accuracy and attention to detail are essential. This may occasionally be for prolonged periods of time during the compiling and checking of major reports. There will also be the need for prolonged periods of concentration when developing new spreadsheets or databases where complex programming may be required. The creation of project and support documentation also requires a high level of concentration, where accuracy and attention to detail is vital. This to may be for prolonged periods of time, when intense periods of typing, copying and pasting may be involved There will be the need to change tasks when ad-hoc queries or support requests require an immediate response. Daily Emotional demands: The post holder will rarely be exposed to any distressing or emotional circumstances. Occasional 10. MOST CHALLENGING/DIFFICULT OF THE JOB To develop and maintain reporting solutions (including dashboards and reports) which meet the requirements of users effectively. To manage the, often conflicting, demands of ensuring timetables for local and area-wide information production are met. To manipulate and understand large complex datasets of variable quality and ensure that all analyses, irrespective of their complexity, are accurately presented in a way that enables ease of use and understanding by their target audience. To determine the best course of action to respond to ad hoc requests for a wide range of health and health-related information, often working to tight timescales. To maintain skills and learn new technologies to fully utilise information resources. 11. KNOWLEDGE, TRAINING AND EXPERIENCE REQUIRED TO DO THE JOB