CQC –ongoing preparation Carers Health Checks –patients on carers register will be invited for Carers Health Check with Practice nurse and offered flu vaccination Learning Disability Checks –Patients are being offered Learning Disability Annual Review Practice Newsletter /website –need regular articles from Patient Forum Group. Patient Forum Notice Board –need photographs, contact details, background information. Matthew taking photos of members today with their consent to enable patients to identify their patient forum members. Patient forum representatives are also planning to come into the practice to discuss various aspects of service. Relevant questions for survey to be forward to Julia. Telephone system update /practice processes to free up incoming lines. Julia and Dr Chadwick have met with NECS regarding telephone system. Julia invited members to meet with NECS before system agreed. John Webb and David happy to be involved. Julia has identified some reasons why incoming lines are being blocked and plans are in place to alleviate this. Promotion of Patient Access to book appointments on-line and order repeat prescriptions. Meeting with Kaye Renwick from NHS England regarding Patient Access and promotion to patients.Will be a contractual requirement from April 2016 for Practices to make read coded data available to patients where appropriate.. Kaye happy to attend a future meeting. Work to be done with practices /clinicians. Julia asked members of forum representatives to help with patient access to medical records/ Future meeting to be arranged with NHS England. Prescription line. Currently open all day. Request to review. Possible times 10.30am -12.00pm, 1.00pm Patient forum members agreed to principle of changing to free up telephone access and promote on line ordering of prescriptions on-line booking of appointments. Elephant kiosk –friends and family test. We are low on numbers recorded. Practice plan to make this a priority during flu system. Better Health at Work Award – practice will know by end of September if successful in achieving Continuing Excellence Award. Practice Redecoration –need to replace chairs in waiting areas and some consultation rooms Flooring has been replaced in Rooms 6, 8 and 9 Curtains ordered for all rooms Plan for Colour scheme of chairs and mix of chairs Notice Board to go up in foyer area as patients come in
6 Review of Constitution .Constitution to be update and circulated at next meeting for discussion 7 Pharmacy 2U June and John Webb discussed this. Patients are receiving leaflets through their doors from this company and many patients are assuming it is their local pharmacy which it is not. Julia explained that the practice have phoned this company on behalf of some elderly patients who did not realise what they had signed up to. 8 Willington Care Village Update No update provided 9 SLAM Update National Fitness Day 9th September. Ian updated the group on this project. Challenge Willington will take place 9th September, Plan to get 1000 people active. Involvement from Primary Schools, Durham Community Action, Willington Town Council, Local Motion, Willington Medical Group. Plan to engage with as many people as possible about Health and Wellbeing and launch Challenge Willington. A lot of work has gone into this through a Challenge Board. Ian updated group on position with funding bid in partnership with Practice to provide help for patients with obesity, diabetic patients and mental health patients. Just Beat It was discussed. 10 WCAC Update Matthew updated group on Willington Community Action. Will be involved in National fitness Day. Gentle exercise to music. Armchair exercises will be demonstrated. For anyone unemployed a project to reduce social isolation will run. 15 people sign up for 12 weeks, benefits etc will be reviewed. 11 Chyrelle Addams Cancer Support Trust Update Pat Greensmith updated group. Pat has been awarded sponsorship from Fat Brewer Brewary. Moving out of current premises and moving charity into office space at Royal Corner in Crook. Currently issues with access, however this will be sorted. Primarily support centre. MacMillan to re-do Cervical Screening Programme. Referrals for peoples finances etc. Julia to forward Pat contact number for MacMillan nurses that are now employed by DDES CCG, Holiday home popular. Disabled access decking. 12 Britton and Robson Update Apologies sent 13 A.O.B. None 14 Proposed Dates of Future Meetings 1st December 2015 15 Date of Next Meeting 1st December 2015