Team Do we Book Appointments Times Rooms Colour of card Staff Member Transfer Ticket Further Details Visa (TIER 4 BATCH) (TIER 4 DEPENDANT APPLICATION) (DROP IN) We can book visa batch appointments. Check all visa documents on checklist are in student possession before booking. Appointments can be found in the advsiors calendars. A4 appointment slip with date and time filled in to be given to student once booked. ITA to counter stamp booklet/ checklist to stop students making multiple appointments We can book Dependant Tier 4 Application appointments. Check all visa documents on checklist are in student possession before booking. Appointments can be found in the advsiors calendars. A4 appointment slip with date and time filled in to be given to student once booked. ITA to counter stamp booklet/ checklist to stop students making multiple appointments We book students in for drop in. There is a list of Must be booked in the next available slots in visa team calendars. At busytimes, appt for INTO/non-INTO will be identified in calendar with the appropriate duration. Appointments available Wednesday mornings between 10am and 12pm. Duration: 1 Hour. Drop in 1pm-3pm Monday, Tuesday, Appointment can be made in any available room. Though usually Pods are used. Book appt into advisors calendar and invite them. Appointment can be made in any available room. Though usually Pods are used. Book appt into advisors No cards given out for visa appts. No cards given out for visa appts. Tracey Baxter, Hena Mookeriji, Jamie Stogden, Jenny Johnson Tracey Baxter, Hena Mookeriji, Jamie Stogden, Jenny Johnson Tracey Baxter, Hena Mookeriji, No No If student has permission for another appointment, VT will create a CRM ST to indicate. Applicants with more than 3 dependant should be given the 11am slot. If student has permission for another appointment, VT will create a CRM ST to indicate. Number appointment cards are given out on a
six students being seen per drop in session. Research Student Support team We book students into drop in. Monday to Friday 10-12 Pods Pink 1-10 Members of the team rotate this duty and will be in the pod during drop in RSST pink sign will be displayed on POD. Yes We will transfer their drop-in tickets for them to update/complete, adding at the end of the description the colour and number card given to the student eg. Pink 1. PG Admissions We book students into drop in. Monday,Tuesday and Thursday Wednesday and Friday 2-4 Pods Lilac 1-24 Members of the team rotate this duty and will be in the pod during drop in hours. PG Admissions DROPin sign will be displayed on POD. Yes We will transfer their drop-in tickets for them to update/complete, adding at the end of the description the colour and number card given to the student eg. Lilac 1 Postgraduate Admissions staff are unavailable to be seen in person outside of the drop in times unless the situation is deemed to be an emergency. During peak document drop in service may operate but guidance will be given at the time. University Accommodation We book students into drop in. Monday – Friday 9am – 5pm except Room 9 Any colour for appointments except Lilac & Pink Jane Ormrod Sharon Bushby Lisa Barron Yes Please use discretion and where the waiting time seems high enough
Wednesday 1pm – 5pm. Rebecca Dickenson Include all 4 officers in when inviting through outlook. to deter the customer, always try to call another Accommodation Officer before letting them leave unhappy. Loyola Drop in No it’s drop in service Wednesday 10am til 12pm In a Pod Yellow (1-24) Liz Sherman No This is for Loyola students to dicuss any issues. However if the is related to a service we provide please process as normal. SWS Disability drop in (term time only) We book students into drop in.. Students can be booked from 12.45. Wed 1-2 Fri 1-2 8 Any colour for appointments except Lilac & Pink Disability and SPLD advisors on a rotation basis. Agreed that CRM tickets would be opened and closed by for students who attended the drop in. For students who contacted and were unable to attend the drop in then open CRM tickets should be forwarded to the Disability team so they can follow up. 15 min slots Give form to fill in (take into session)