Unit PPL1HK3 (HL2W 04) Help to Service Toilets and Bathrooms I confirm that the evidence detailed in this unit is my own work. Candidate’s name Candidate’s signature Date I confirm that the candidate has achieved all the requirements of this unit. Assessor’s name Assessor’s signature Date Countersigning — Assessor’s name (if applicable) Countersigning — Assessor’s signature (if applicable) Date I confirm that the candidate’s sampled work meets the standards specified for this unit and may be presented for external verification. Internal verifier’s name Internal verifier’s signature Date Countersigning — Internal verifier’s name (if applicable) Countersigning — Internal verifier’s signature (if applicable) Date External Verifier’s initials and date (if sampled)
observing the candidate’s work. PC 17 may be assessed by alternative methods if observation is not possible. Clean toilets, washrooms and bathrooms 1 Check timescales for planned workload and plan work accordingly. 2 Prepare the work area for cleaning. 3 Present a positive image of yourself and the organisation when coming into contact with customers or staff. 4 Clean the inside of the toilet so that it is free of dirt and removable marks. 5 Check that toilets are free flushing and draining. 6 Clean the outside of the toilet so that it is free from dirt and removable marks. 7 Clean basins and taps so that they are free of dirt and removable marks. 8 Clean bathroom appliances, surfaces, fixtures and fittings so that they are dry and free from dirt and removable marks. 9 Clean the surrounding floors, walls, mirrors and other surfaces. 10 Check that plug holes and over flows are free from blockages. 11 Use cleaning equipment, materials and chemicals in line with manufacturers' instructions. 12 Follow your organisation's procedures for dealing with the customers' personal property. 13 Clean cleaning equipment and materials and store them correctly after use. Restock customer supplies and accessories 14 Check and restock customer supplies and accessories in line with oganisational requirements. 15 Arrange customer supplies and accessories as instructed. 16 Check that customer supplies and accessories are clean and free from damage. 17 Report any stock shortages to the appropriate member of staff. 18 Check that waste bins are empty, clean and ready for use. 19 Identify waste and get it ready for dispatch following all organisational environmental and sustainability procedures. Unit PPL1HK3 (HL2W 04) Help to Service Toilets and Bathrooms Evidence reference Evidence description Date Performance criteria
all from preparation of the work area: a use of personal protective equipment b put up hazard warning signs c protect surrounding areas d ensure the room is properly ventilated three from: e plastic f ceramic g stainless steel or chrome or other metals h floor coverings i stone j marble k wood l glass three from: m WCs n urinals o basins p bathtubs q spa baths r showers or showerheads s other furniture such as tables and chairs three from: t toilet brush and holder u cloths v cleaning chemicals/fluids w abrasive pads x mops and buckets one from: y disposable customer supplies and accessories z reusable customer supplies and accessories one from: aa hazardous waste bb non-hazardous waste one from: cc external collection dd recycling Evidence for the remaining points under ‘what you must cover’ may be assessed through questioning or witness testimony. Unit PPL1HK3 (HL2W 04) Help to Service Toilets and Bathrooms Evidence reference Evidence description Date Scope/Range What you must cover a b c d e f g h i j k l m n o p q r s t u v w x