Council Working Group for Strategic and Financial Plans 2020-2023 Third meeting – Geneva, 15-16 January 2018 Revision 1 to Document CWG-SFP-3/5-E 19 January 2018 English only ANNEX 1 to Resolution 71: ITU Strategic Plan 2020-2023 ITU Strategic Framework 2020-2023 RBM planning Implementation Vision & mission Vision is the better ITU wants to see. Mission refers to the main overall purposes of the Union, as per the Basic Instruments of ITU. Values: ITU's shared and common beliefs that drive its priorities and guide all decision-making processes Strategic goals & targets Strategic goals refer to the Union's high-level targets to which the objectives contribute, directly or indirectly. They relate to the whole of ITU. Targets are the expected results during the period of the strategic plan; they provide an indication as to whether the goal is being achieved. Targets may not always be achieved, for reasons that may be beyond the control of the Union. Objectives & outcomes Objectives refer to the specific aims of the Sectoral and intersectoral activities in a given period. Outcomes provide an indication as to whether the objective is being achieved. Outcomes are usually partly, but not entirely, within the organization's control. Outputs Outputs are the final tangible results, deliverables, products and services achieved by the Union in the implementation of the operational plans. Activities Activities are various actions/services for transforming resources (inputs) into outputs. Activities may be grouped into processes. Vision “Ainformation society, empowered by the interconnected world, where telecommunication/information and communication technologies enable and accelerate social, economic and environmentally sustainable growth and development for everyone”
persons with disabilities and other persons with specific needs. D.4-d: Enhanced capacity of the ITU membership to develop telecommunication/ICT strategies and solutions on climate-change adaptation and mitigation and the use of green/renewable energy. toolkits and guidelines and forums of discussion to share practices and strategies. D.4-4 Products and services on ICT climate-change adaptation and mitigation, such as promotion of strategies and dissemination of best practices on mapping vulnerable and developing information systems, metrics, and e-waste management. Table 9. Enablers for ITU-D Supported Objective(s) BDT activities Contribution to the Outcomes of the Sector Results D.1, D.2, D.3, D.4 1. Development and implementation of efficient strategies in telecommunication/ICT development towards achieving WSIS Action and Sustainable Development Goals (SDGs), including communication and promotion activities - Increased understanding and sharing of the ITU-D objectives and outputs - Increased guidance for ITU-D activities - Increased clarity of the programme of activities - Measurable progress towards achieving WSIS Action Lines and SDGs - Increased of international cooperation in the area of telecommunication/ICT development - Increased level of satisfaction by Member States with services and products provided by BDT 2. Efficient administration of and support to telecommunication/ICT development activities through coordination of and collaboration services, finance and budget administration, event organization support and IT support. - and coordinated scheduling of events - Provision of necessary financial, IT and manpower support within available resource limits - Provision of reliable support to events - Enhanced coordination and collaboration in organizing events and implementing activities - Efficient use of financial resources - Timely and efficient organization of events - Increased quality and coordination of BDT’s reporting to Member States
3. Efficient organization of and support to activities on telecommunication/ICT infrastructure, ICT applications and cybersecurity. - Identification of priorities and needs of Member States - Development of relevant products and services and their timely delivery to end users - Effective involvement of all relevant stakeholders in the development and delivery of products and services to Member States - Increased quality and enhanced accessibility of products, services, and expertise developed and delivered by BDT in the of telecommunication/ICT infrastructure, ICT applications, and cybersecurity - Increased level of satisfaction by Member States - Tangible improvements in ITU’s Member States as a result of BDT’s activities in areas of telecommunication/ICT infrastructure, ICT applications, and cybersecurity - Enhanced role of telecommunications/ICTs in the social and economic development of Member States 4. Efficient organization of and support to activities on projects and knowledge management through capacity building, project support, ICT data and statistics, and emergency telecommunication support. - Identification of priorities and needs of Member States - Development of relevant products and services and their timely delivery to end users - Effective involvement of all relevant stakeholders in the development and delivery of products and services to Member States - Increased quality and enhanced accessibility of products, services, and expertise developed and delivered by BDT in the areas of projects and knowledge management - Increased level of satisfaction by Member States - Tangible improvements in ITU’s Member States as a result of BDT’s activities in the of projects and knowledge management - Successful mitigation of emergency telecommunication risks 5. Efficient organization of and support to innovation and partnership activities through partnership building, innovation, and study group coordination services. - Identification of priorities and needs of Member States - Development of relevant products and services and their timely delivery to end users - Effective involvement of all relevant stakeholders in the development and delivery of products and services to Member States - Increased quality and enhanced accessibility of products, services, and expertise developed and delivered by BDT in the areas of partnership building and innovation - Increased level of satisfaction by Member States - Wider participation of stakeholders and partners in the development of telecommunications/ICTs in developing countries - Increased level of resources from donors for the benefit of Member States’ efforts to develop their telecommunication/ICTs 6. Efficient delivery and coordination of - Increased ITU outreach in various - Effective and efficient delivery of products, services, information, and
- Effective coordination among the Sectors of the Union - Decisions of the governing bodies implemented - Development, implementation and monitoring of the Strategic and Operational Plans - Level of implementation of accepted Recommendations - Application of efficiency measures - Overall quality of support services provided All Event management services (including translation and interpretation) - Efficient and accessible ITU conferences, meetings, events and workshops - High quality of services provided for ITU events (availability of documents, courtesy and professionalism of ITU’s conference service staff, quality of interpretation, quality of documents, quality of conference premises and facilities) - Improved financial efficiency All Publication services - Ensuring the quality, availability, and cost effectiveness of the ITU publications - High quality of ITU publications - Expeditious publishing process - Improved financial efficiency All ICT services - Reliable, efficient and accessible information and communication technology infrastructures and services - Users satisfied with the ICT services provided by ITU - Availability and functionality of ICT services (high-availability, IT safety and security, library and archive services, delivery of promised services on a timely basis, help provided in using technology effectively, introduction of new and innovative ICT services, ICT services valuable to ITU staff and delegates)- - Increased number of platforms/systems facilitating the digital transformation of the organization - Business continuity and disaster recovery in place All Safety and security services - Ensuring a safe and secure working environment for ITU staff and delegates - Overall safety and security of organization’s premises and assets worldwide - Reduced work related injuries or incidents - preparedness for missions All resources management services (including payroll, staff - Ensuring efficient use of human resources, in a - Develop and implement the HR framework fostering sustainable and satisfied workforce, including the
administration, staff well-being, organization design and recruitment, planning and development) work-conducive environment elements of career development and training - Workforce adapted to the evolving environment and the evolving needs of the organization - Expeditious recruitment processes - Gender parity among ITU employees / gender parity in ITU statutory committees All Financial resources management services (including budget and financial analysis, accounts, procurement, travel) - Ensuring efficient planning and use of financial and capital resources - IPSAS compliance and unqualified Annual audit of Accounts - Procurement and Travel Services: ITU guidelines and UN good practices in place - No overspend in budget implementation - Cost savings from efficiency measures implemented All Legal services - Provision of legal advice - Ensuring adherence to rules and procedures - Interests, integrity and reputation of the Union protected - Rules and regulations applied All Internal audit - Ensuring efficient and effective governance and management controls - Internal audit recommendations being implemented All Ethics office - Promoting highest standards of ethical behaviour - Adherence to the Standards of Conduct for the International Civil Service and the ITU Code of Ethics All Engagement with the membership / Membership support services - Ensuring efficient membership-related services - Increased number of members - Increased membership satisfaction - Increased revenue from Sector Members, Associates and Academia All Communication services - Ensuring effective communication services - Increased regular engagement of key stakeholders on ITU digital platforms - Improved media coverage of ITU - Improved perception of the work of ITU - Improved traffic on ITU multimedia channels (Flickr, YouTube, etc.) - Increase in ITU News traffic and engagement - Increase in Social Media engagement and referrals All Protocol services - Ensuring efficient management of protocol services - Increased satisfaction of delegates and visitors