To undertake such other duties and training as may be reasonably required and which are commensurate with the nature and grading of the post. This post will require the post holder to work with vulnerable adults. A DBS disclosure check will therefore be required. PERSON SPECIFICATION Job Title: Head of Operations Responsible to: Chief Executive Located: Information Health and Wellbeing Centre, Unit 18, ACE Business Park, Mackadown Lane, Kitts Green, Birmingham Salary: NJC Grade PO3 Scale Points 38-41 Essential Desirable How Identified 1. Physical What does the job require In the way of: Appearance, manner, speech, general health, voice etc. Consider the real needs of the job. The job will include working across DRC’s 2 sites, external work and attendance at meetings, so the ability to be mobile is essential. Good attendance record. Any absences relating to a disability or any other incapacity will not be taken into account. Job and Medical History form and references. Performance on interview process. 2. Qualifications What does the job require in the way of: Level of formal qualifications required to carry out the job. Degree qualification or equivalent Qualification in a management related area would be advantageous Formal possession of an appropriate qualification to be verified at interview or from records. 3.Experience What does the job require in the way of: Specific related job experience and in what type of working environment. What kind of life experience could supplement or Experience of senior management including human resource issues Experience of developing high performance teams Experience of working closely with a Board of Directors. Proven track record in effective Experience of working with disabled people on a formal or voluntary basis would be advantageous Past employment activity record application form. Performance on related selection methods, e.g. presentation, group discussion.
replace this? Which is more important to the success of the job? programme management; contract management and business development Proven track record of effectively leading direct services comprising a complex array of programmes with the ability to leverage strengths across programme areas Income generation and/or fundraising experience 4.Training What does the job require in the way of: Specific and/or specialist training in order to do the job. A willingness to undertake training as necessary. Ability to facilitate work with groups or individuals. Knowledge of and ability to use generic office applications (including internet, word, e-mail, powerpoint, excel etc.) Knowledge of and ability to use client management systems Knowledge of and ability to use various on-line funding and tender bid application systems Training in management and/or leadership. Training in income generation; tender bid writing and/or fundraising. Past training history from application form and records. Selection process by demonstrations of ability to display knowledge and skills at the interview. 5. Special Knowledge What special knowledge is required in order to perform the job properly, Knowledge of the environment within which third sector organisations currently operate Knowledge of issues faced by third sector organisations seeking to compete for funding and in new markets. Knowledge of income generation and fundraising methods Knowledge of quality systems and programme evaluation methods to demonstrate social impact and value Knowledge of ways of communicating with a diverse range of service users. Commitment to equal opportunities practice. Knowledge of disability equality and issues affecting disabled people. Application form, qualifications held and demonstration of knowledge at interview. 6. Circumstances (Personal) What kind of personal circumstances are required to do the job properly. A willingness and flexibility to undertake evening and weekend work when required Ability to work irregular hours when work requires it. Ability to be mobile. Ensuring candidates are aware of these requirements from the application pack. interview questions and
application form details. 7. Disposition How far does the job require: Being steady, dependable, preserving, persistent, even tenacious, being difficult to distract or discourage. Getting on well with others, working readily with others, co-operating, influencing others. Depending on oneself rather than others, relying on own resources, accepting responsibility, leadership qualities, ability to motivate others. Ability to cope with monotony of work, attention to detail. A positive and determined approach to generating income for the organisation Ability to use own initiative and pay close attention to detail Ability to cope with competing demands and to prioritise tasks Strong communication skills in all forms including written, oral, email, telephone, and presentation Excellent organisational and time management skills A positive attitude to dealing with people Capable of working independently, and having responsibility as an individual Strong leadership & interpersonal skills. Clear display of understanding and listening skills. An ability to be self-motivated and to work on own initiative. Ability to manage and motivate others. To be approachable and enthusiastic. Ability to demonstrate a commitment to DRC’s values and Brand Behaviours. Performance in related selection process, e.g. exercises, group discussion, problem-solving, questions in interview or presentation. 8. Practical and Intellectual Skills What practical and intellectual skills are required for performing the job effectively. Does the person need to be a practically orientated person, should they be able to make decisions, should they be able to understand information derived from complex reports. Analytic and decisive decision making with the ability to prioritise and communicate to staff key objectives and tactics necessary to achieve contractual and organisational goals Action-oriented, entrepreneurial, flexible and innovative approach to operational management Ability to understand information derived from complex reports and tender bid documentation Ability to point to specific examples of having led organisational transformation projects and programme development Capable of hands on problem solving and ability to generate Performance in related selection process.