Accessing the LMS Access to the Learning Management System (LMS) and OHS eLearning Modules is available via: The LMS is also featured on the Department’s webpage and in the section of the Occupational Health and Safety Management System (OHSMS). USERNAME – enter your edumail address (not your school based address) PASSWORD – notification email received to change the temporary generated password to one you can remember If you have forgotten your password, please go to the ‘Section 3 - Resetting your password’ When you access the LMS, you will be automatically directed to the Dashboard. The Dashboard is the starting point for the LMS where you will be greeted with: Completing a Course (OHS eLearning Module) On the Dashboard, under ‘My Courses’, click on the name of the course you want to complete (e.g. Asbestos Management) Click on the link, work through the module and complete the quiz. Once you have finished the course, return to the Dashboard. The course status will be updated to complete. Once you complete a course satisfactorily, your certificate will be emailed to you.
"The username / password I received via email don't work when I try to login to the LMS (invalid login error)" Incorrect login details have been entered Please note that your username (edumail address) / password are case sensitive and that the username (edumail address) must be entered in lower case. Ensure you have entered the correct logins provided via your ‘New User Notification’ email. If you cannot remember your password click the “Forgotten your username or password?” link and you will be emailed a new password (see Section 3.0-‘Resetting your password’, in the LMS Guide) Contact the ELMO Helpdesk at to check your edumail address and password reactivation status. “When I click on the module link, nothing happens” Course is not opening may be due to your internet browsers pop-up blocker being switched on. To turn pop-up blocker off do the following: In the Internet explorer click on Tools>Internet Options Select the Privacy Tab and uncheck the "Turn Pop-up Blocker on" box. Click OK then refresh the webpage (This can be done by pressing the F5 key). “My Module loads slowly or has frozen” Slow internet connection, internet connection timing out, weak wireless signal, server at full capacity etc. Refresh the page by pressing the F5 key. If using a wireless device, try moving to a different location. Use a different computer or a computer with a different internet
connection such as your home computer. Try again later, the LMS may be down. Reported Issue Possible Causes What To Do “I have no sound (voice over)” "SOUND ON" image is displayed as indicated in image below , indicating sound has been muted: If no sound plays even when the "SOUND ON" icon is showing there may be a problem with your flash player. Turn on the “Sound ON” image by clicking on the microphone icon : Check your flash player, follow these instructions... Check if your flash player is working by going to If your flash player is not working go to Reported Issue Possible Causes What To Do “I completed a module but didn't receive my certificate of User accessed the module but did not complete / successfully pass the assessment (certificates are issued only upon successful completion) Check the spam folder of your edumail folder to see whether the email has been blocked. You can export a copy of your certificate by following ‘Section
completion" Email blocked by email spam filter a Course’, in the LMS Guide. Alternatively you can access your certificate by clicking into the course you have completed and clicking the certificate icon If you have not completed the module satisfactorily, login and the module, ensuring you complete and pass the assessment. Contact the ELMO Helpdesk at . The Administrator can check whether you have successfully completed the module by reviewing your Learner Report. "Results were not recorded in the My Courses section…” User has lost connection to the internet whilst completing the assessment. If you receive the same error after multiple attempts it may be the result of a firewall or restrictions on your computer. As your completion has not been recorded, you will unfortunately have to complete the quiz again. Contact your IT department to check your computer firewall setup if you receive multiple errors. Need advice or support? For technical advice, contact the ELMO Helpdesk at For other OHS related queries, contact the OHS Advisory Service (Marsh P/L) on ph. 1300 074 715 or email.