transport, personnel Finance and budgeting Facilitation of others in planning and monitoring Monitoring and responding to support requirements and procedures Response to client personal care and preferences Issues relating to adult and childhood learning styles Implementing monitoring and reporting on the plan Difficulties to meet specified needs Confidentiality Role of carer Strategies to minimise risk Question 6 – Describe the processes used in your organisation for documentation. Key points to be addressed by the candidate Gathering information Completing documentation Yes No Assessor’s notes
Maintenance of documentation Reporting Confidentiality, ie privacy, dignity Question 7 – Describe how you manage and respond to situations of risk. Key points to be addressed by the candidate Location assessment/environment/ assessing ability/safety and security Activity assessment/matching with activity or group/client specific Discussion with client Uncharacteristic or inappropriate behaviour/de-motivators/blocks Use of technology/equipment Health risks Reporting risk situations Indications of possible abuse or neglect Strategies to minimise risk Non-acceptance Policies and procedures to reduce or remove risk Yes No Assessor’s notes
Cluster 1 – Support clients Candidate’s name Units of competency CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans Units of competency CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Additional notes from conversation Assessor’s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor’s name Date
Question 3 – Describe how you comply with relevant legal and ethical work practices. Key points to be addressed by the candidate Organisational requirements Understanding of legal responsibilities including clients’ and co-workers’ rights and responsibilities Ethical guidelines Duty of care Ethical complexity of work role Ethical issues and dilemmas Working within relevant policies, procedures, standards and codes of practice Accreditation Contribution to identifying, developing and reviewing of policies/work practices Personal values/attitudes/non-judgemental practice Reporting breaches Compliance with duty of care principles Legal responsibilities Confidentiality Yes No Assessor’s notes
Cluster 2 – Work within the organisational/legislative framework Candidate’s name Units of competency HLTOHS300A Contribute to OHS process CHCCS400A Work within a relevant legal and ethical framework Units of competency CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Additional notes from conversation Assessor’s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor’s name Date
Question 3 – Describe the processes used in your organisation for documentation. Key points to be addressed by the candidate Workplace reporting requirements/policies/procedures Maintenance of documentation Filing Reporting incidents Legislation for documentation, eg privacy, confidentiality Yes No Assessor’s notes Question 4 – Describe how you communicate with clients who have complex communication needs. Describe how you use effective augmentative and alternative communication strategies. Key points to be addressed by the candidate Identifying communication ability Identifying client needs, history and preferences Collaboration with others including family Referrals – professionals/service providers outside own job role Your understanding, knowledge of causes, influence of communication on behaviour Individualised strategies – prompting, Yes No Assessor’s notes
Cluster 3 – Provide specialist disability support Candidate’s name Units of competency CHCDIS411A Communicate using augmentative and alternative communication CHCICS404A Plan and provide advanced behaviour support Additional notes from conversation Assessor’s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor’s name Date
Responding to challenging behaviour Question 5 – Describe the strategies you develop and implement to help minimise the impact of dementia. Key points to be addressed by the candidate Behaviours Physical and emotional health Environment Tasks Communication – reminiscences Past history, eg social and employment history Creative – least restrictive Adapting activities Impact of behaviours on others Range of options for care plan Strategies to minimise the impact of behaviours Review of strategies Services available Yes No Assessor’s notes Question 6 – Describe how you provide guidance and support to workers in implementing the client’s plan.
Cluster 4 – Provide specialist aged care support Candidate’s name Units of competency CHCAC412A Provide services to older people with complex needs CHCAC416A Facilitate support responsive to the specific nature of dementia Additional notes from conversation Assessor’s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor’s name Date
Interview Question Bank and Recording Sheets Cluster 5 – Maintain an environment to empower people with disabilities Assessor’s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate’s name Assessor’s name How/where was the interview conducted? Interview only At an RTO’s premises Name: In the workplace Name:
Cluster 5 – Maintain an environment to empower people with disabilities Candidate’s name Unit of competency CHCDIS302A Maintain an environment to empower people with disabilities Additional notes from conversation Assessor’s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor’s name Date
Cluster 6 – Implement interventions with older people at risk of falls Candidate’s name Unit of competency CHCAC417A Implement interventions with older people at risk of falls Question 1 – Describe how you prepare and conduct an assessment for a client at risk of falls. Key points to be addressed by the candidate Working within job description Confirming assessment in collaboration with relevant health professionals/supervisor Involving client/carer Consent Respect – dignity, privacy, wishes and beliefs Communication – client’s concerns, how client copes Code of ethics Understanding of aging and other health related issues Providing information to relevant people, eg client, health professionals Assessment tools Lifestyle Physical/psychological contributors – normal postures and recognising deviations Risk factors Identifying clients needs and issues Yes No Assessor’s notes
Cluster 6 – Implement interventions with older people at risk of falls Candidate’s name Unit of competency CHCAC417A Implement interventions with older people at risk of falls Additional notes from conversation Assessor’s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor’s name Date
Interview Question Bank and Recording Sheets Cluster 7 – Facilitate links with other services Assessor’s Instructions The interview should allow the candidate to confirm their knowledge as identified by their Self-Evaluation against relevant units of competency. The Assessor may use these questions to guide the interview ensuring that the candidate addresses the key points identified for each question. These key points exist as a guide only, and the Assessor is encouraged to expand on them where necessary to satisfy depth of underpinning knowledge and skills. It is recommended that the interview be conducted in the workplace, allowing the candidate access to documents, equipment etc to support their statements. Record of interview Candidate’s name Assessor’s name How/where was the interview conducted? Interview only At an RTO’s premises Name: In the workplace Name:
Cluster 8 – Coordinate information systems Candidate’s name Unit of competency CHCINF403C Coordinate information systems Question 1 – Describe how you gather and record information according to workplace specifications. Key points to be addressed by the candidate Identifying, accessing and collecting – client needs, specific workplace needs, organisational needs Integrity of information Confidentiality Security Relevant, accurate and consistent Collating Prioritising Storage Workplace policies and procedures Interviewing Report writing Oral and written communication Internal and external Appropriate documents Yes No Assessor’s notes
Cluster 8 – Coordinate information systems Candidate’s name Unit of competency CHCINF403C Coordinate information systems Additional notes from conversation Assessor’s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor’s name Date
Cluster 9 – Supervise work Candidate’s name Unit of competency CHCORG406A Supervise work Additional notes from conversation Assessor’s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor’s name Date
Demonstration/Observation Checklist Cluster 1 – Support clients Task 3 – Client skills Candidate’s name During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor’s Notes Conduct an assessment on a client and identify skills that could be developed and maintained. Identify other staff or specialist services that may be involved. Complete relevant assessment forms and documents. Identify equipment and resources that will be used. Start their client on the path to learn the new skill. Advise colleagues of the skill development/maintenance plan to ensure consistency. Gauge client progress towards achieving client goals. Implement changes to accommodate levels of ability and achievement.
Demonstration/Observation Checklist Cluster 2 – Work within the organisational/legislative framework Task 4 – OHS training for new staff Candidate’s name Assessor’s name Supervisor’s name (if applicable) Work activity The candidate is to conduct orientation and induction in OHS for a new member of staff. Cluster 2 – Units of competency HLTOHS300A Contribute to OHS processes CHCCS400A Work within a relevant legal and ethical framework CHCCS411A Work effectively in the community sector CHCAD401D Advocate for clients Assessment location Date of demonstration Time
Demonstration/Observation Checklist Cluster 2 – Work within the organisational/legislative framework Task 6 – Performance appraisal Candidate’s name During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor’s Notes Demonstrate an ability to work within values, principles and ethics at all times including: responsibilities within their workplace and their work role duty of care, client safety confidentiality, privacy person-centred support and services community work access and equity breaches of ethical responsibilities and potential ramifications. Demonstrate skills in communicating effectively across a range of issues including: written and oral skills interpersonal communication reporting incidents. Demonstrate how they work effectively within the community services system including working with Aboriginal and Torres Strait Islander people, including: knowledge of different sectors in the community working effectively within community work respect for others
providing and receiving feedback seeking constructive feedback personal values and attitudes. Assessor’s general comments/observations Assessor’s name Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor’s signature Candidate’s signature Date
Demonstration/Observation Checklist Cluster 6 – Implement interventions with older people at risk of falls Task 12 – Falls risk assessment Candidate’s name Assessor’s name Supervisor’s name (if applicable) Work activity The candidate is to conduct a falls risk assessment on a client. Cluster 6 – Unit of competency CHCAC417A Implement interventions with older people at risk of falls Assessment location Date of demonstration Time Instructions for the Assessor The candidate is to conduct a falls risk assessment on a client. Resources required for this task an appropriate workplace where assessment can take place relevant organisational policy, protocols and procedures
brief CV certificates/results of assessment any licences tickets held, eg forklift, crane photographs of work undertaken diaries/task sheets/job sheets/logbooks site training records site competencies held record membership of relevant professional associations hobbies/interests/special skills outside work references/letters from previous employers/supervisors industry awards any other documentation that may demonstrate your trade or industry experience or support your claim. Depending on where you have worked and what the work may have included, you may or may not have documentary evidence. Do not be put off if you do not have documentary evidence, as the Assessor will work with you during the assessment process. Think about whom you would consider to be your workplace contact or referee. Is your employer happy to support your aim to become qualified? Would you feel comfortable if the Assessor contacted your current workplace or previous workplace/s to validate your skills and spoke to your supervisor/s or employer/s? You will need to supply the contact details of work referees who can confirm your skills in the industry. Think about whom the best person to confirm your skill level would be. Think about current or recent supervisors or employers who have observed your work and who would be able to confirm your previous work skills and experience. The Assessor will need to contact them. You can speak with your Assessor about other ways you can show your skills for the trade or industry in which you are seeking recognition. These could include letters from employers, records of any training courses or professional development sessions attended, employers or clients in related industries or government agencies, acknowledgements, workplace forms (as long as there are no confidentiality issues – see below) or any other relevant documents. Confidentiality issues It is important that sensitive information is not included as part of your Supporting Documentation (as identified in Section 6 and any other documentation you wish to use as
Candidate’s Self-Evaluation Form Completion instructions The purpose of completing the Self-Evaluation Form is to enable candidates who believe that they already possess the competencies, to assess their skills and knowledge against the qualification. Complete the following pages and identify your capacity to perform the tasks described. Be honest in your appraisal. By completing this self-evaluation you will be identifying the areas where you may be able to apply for recognition. NB: If this self-evaluation is being used as evidence, your supervisor must evaluate your ability to perform the work tasks. Your supervisor is also asked to comment on your ability to perform these work tasks and verify this by signing each section. If this self-evaluation is being used only so that you and your assessor can decide if you should proceed, then it doesn’t have to be verified. Identify your level of experience in performing each competency/task by using the following: not well – I do the task but not well. well – I do the task well. very well – I do the task really well. See example below. Competency/Task I have performed these tasks Supervisor Evaluation Evidence to support claim Frequently Never Sometimes Doc No. Documentation provided (Number and name the document you are providing for easy reference) Using a computer to enter or change work information or data. Not Well Not Well Using personal protective equipment as appropriate to conduct my work safely and in accordance with site and legal requirements. Well Well 1 Copy of Company Personal Protective Equipment Requirements for my job role.
Cluster 1 Competency/Task I have performed these tasks Supervisor’s Evaluation Evidence to support claim Frequently Never Sometimes Doc No. Documentation provided (Number and name the document you are providing for easy reference.) 1. Identifying client’s needs for personal care support. 2. Developing, implementing and reviewing individualised care support plans. 3. Assessing the risks associated with providing personal care and responding to these risks. 4. Providing and monitoring personal support. 5. Reporting and documenting client support and care. 6. Supporting clients to identify and engage in social networks within the community. 7. Assisting clients and other relevant personnel to develop/implement an individual community support plan. 8. Implementing strategies to minimise isolation. 9. Assessing the risks associated with community participation and inclusion. 10. Providing support across a range of disabilities. 11. Supporting the client’s rights, interests and needs. 12. Using effective communication techniques to facilitate client’s needs. 13. Delivering quality services to clients, taking into consideration the regulatory, legislative and legal requirements of the industry.
Candidate’s Self-Evaluation Cluster 7 – Facilitate links with other services Candidate’s name Date completed Unit of competency CHCNET404A Facilitate links with other services Cluster 7 Competency/Task I have performed these tasks Supervisor’s Evaluation Evidence to support claim Frequently Never Sometimes Doc No. Documentation provided (Number and name the document you are providing for easy reference.) 1. Identifying and maintaining links with other relevant services. 2. Providing information to other services. 3. Working with and supporting other organisations to enhance service delivery. Supervisor’s comments (Please provide a comment on the candidate’s ability to perform the above work task/s.)
Elective units – CHC40308 Certificate IV in Disability CHCICS401A Facilitate support for personal care needs Yes No CHCAD401D Advocate for clients Yes No CHCAC412A Provide services to older people with complex needs (Note: prerequisite CHCAC318A) Yes No CHCAC416A Facilitate support responsive to the specific nature of dementia Yes No CHCAC417A Implement interventions with older people at risk of falls Yes No CHCNET404A Facilitate links with other services Yes No CHCINF403C Coordinate information systems Yes No CHCORG406A Supervise work Yes No Assessor’s signature Assessor’s name Date Assessor’s Evidence Summary Sheet for CHC40108 Certificate IV in Aged Care The Assessor completes this table during the assessment to record the evidence collected. It is expected that this evidence summary sheet (or similar) is attached to the evidence. Candidate’s name Date Unit Code Unit Title Evidence collected
Questions Practical Third Party Report Other evidence Core units – CHC40108 Certificate IV in Aged Care CHCICS402A Facilitate individualised plans Yes No CHCICS401A Facilitate support for personal care needs Yes No HLTOHS300A Contribute to OHS process Yes No CHCCS400A Work within a relevant legal and ethical framework Yes No CHCAD401D Advocate for clients Yes No CHCAC412A Provide services to older people with complex needs (Note: prerequisite CHCAC318A) Yes No CHCAC416A Facilitate support responsive to the specific nature of dementia Yes No CHCAC417A Implement interventions with older people at risk of falls Yes No CHCNET404A Facilitate links with other services Yes No CHCINF403C Coordinate information systems Yes No CHCORG406A Supervise work Yes No Elective units – CHC40108 Certificate IV in Aged Care CHCDIS301A Work effectively with people with a disability Yes No CHCDIS410A Facilitate community participation and inclusion Yes No CHCDIS405A Facilitate skills development and maintenance Yes No CHCCS411A Work effectively in the community sector Yes No CHCDIS411A Communicate using augmentative and alternative communication Yes No CHCICS404A Plan and provide advanced behaviour support Yes No Assessor’s signature
cultural interpreters referral to specialists. 2.2 Identify areas of mistrust or conflict that may require conflict resolution. Q2 Task 1 1.7, 1.9 2.3 Identify need to include additional people including trusted friends, case workers, family members or adults. Q2 Task 1 1.7. 1.9 2.4 Select from a range of appropriate communication strategies and employ to: establish rapport exchange information facilitate resolution of issues defuse potentially difficult situations. Q2 Task 1 1.1, 1.7. 1.8 2.5 Apply effective communication where appropriate to provide a brief intervention. Q2 Task 1 1.18 2.6 Give feedback and advice in a way which reflects current identified good practice. Q2 Task 1 1.5 2.7 Show due regard to individual differences, needs and rights in communicating with clients and colleagues. Q2 Task 1 1.10 2.8 Communicate referrals to other staff, manager or specialist services as appropriate to ensure duty of care responsibilities are met in situations where breakdowns in communication occur. Q2 Task 1 1.3
Required knowledge (continued) Underpinning philosophies and values, including: the social model of disability the impact of social devaluation on an individual’s quality of life competency and image enhancement as a means of addressing devaluation practices which focus on the individual person holistic and client-centred approach community education and capacity building delivery of person-centred services commitment to meeting the needs and upholding the rights of clients selfdetermination strengthsbased support commitment to empowering clients rightful place in the community. Q1, 2 Tasks 1, 2 Principles and practices of: empowerment/disempowerment in relation to people with disabilities access and equity confidentiality. Q2 Tasks 1, 2
Required knowledge The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit. These include knowledge and understanding of: relevant policies, protocols and practices of the organisation in relation to work role Q1 Task 2 legislative processes related to the rights and responsibilities of people with disability Q1 Task 2 elements of best practice in the area of community inclusion Q9 Task 2 the social model of disability and the impact of social devaluation on an individual’s quality of life Q7 Task 2 competency and image enhancement as a means of addressing devaluation Q7 Task 2 principles of active support Q4 Task 2 broad understanding of lifespan development Q8, 9, 10 Task 2 strengths-based and person-centred practice Q5 Task 2 the impact of stigma Q7 Task 2
Required knowledge (continued) principles of risk assessment and mitigation Q7 Task 2 duty of care requirements Q1, 5 Task 2 strategies for: identifying psychosocial interests, abilities and requirements of people with disability Q2, 9 Task 2 matching options, networks and services to the requirements of people with disability Q2, 9 Task 2 creating independence Q2, 9 Task 2 providing community education Q2, 9 Task 2 communication to assist with community participation Q9 Task 2 programs and agencies that support community inclusion Q9 Task 2 financial supports to assist with accessing the community Q9 Task 2 worker role in assisting the client with financial management Q9 Task 2 transport services available for people with various types of disabilities Q10 Task 2 aids and equipment used to facilitate community inclusion Q9 Task 2 group dynamics Q9 Task 2
5.6 Facilitate discussion with the client and supervisor in a manner that acknowledges the client as their own expert. Q2, 8 Tasks 1, 2 1.7, 1.9 5.7 Facilitate discussion with the client and supervisor in a manner that supports client selfdetermination. Q2, 5 Tasks 1, 2 1.7, 1.9 Element 6 – Complete documentation, including writing or amending an individualised plan 6.1 Comply with the organisation’s reporting requirements. Q5, 6 Tasks 1, 2 1.19 6.2 Complete documentation according to organisation policy and protocols. Q6 Tasks 1, 2 1.19 6.3 Maintain documentation in a manner consistent with reporting requirements. Q6 Tasks 1, 2 1.19 6.4 File documentation organisation policy and protocols. Q4, 6 Tasks 1, 2 1.19 Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. It is recommended that assessment or information for assessment be conducted or gathered over a period of time and cover the normal range of workplace situations and settings. This unit will most probably be assessed in the workplace under the normal range of conditions. Where, for reasons of safety, space or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible. Required knowledge The candidate must be able to demonstrate essential
Required knowledge The candidate must be able to demonstrate essential knowledge required to effectively perform task skills; task management skills; contingency management skills and job/role environment skills as outlined in elements and performance criteria of this unit. These include knowledge of: current practices, philosophies and theories, including: Q1 Task 3 the social model of disability Q1 Task 3 the impact of devaluation on an individual’s quality of life Q1 Task 3 competency and image enhancement as a means of addressing devaluation Q1 Task 3 practices which focus on the individual person Q1 Task 3 strengths-based practice Q1 Task 3 active support Q1 Task 3 person-centred practice Q1 Task 3 rightful place in community Q1 Task 3 community education and capacity building Q1 Task 3 self-determination Q1 Task 3
Cluster 1 – Support clients Units of competency CHCDIS301A Work effectively with people with a disability CHCDIS410A Facilitate community participation and inclusion CHCICS402A Facilitate individualised plans Units of competency CHCDIS405A Facilitate skills development and maintenance CHCICS401A Facilitate support for personal care needs Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCICS401A Facilitate support for personal care needs Element 1 – Determine a person’s personal care support requirements 1.1 Review referral and other information to gain an indication of the client’s personal care support requirements. Q5 Task 1 1.1, 1.2 1.2 Discuss the purpose of a personal care needs assessment with the client. Q2 Task 1 1.7 1.3 Work with client (and carer) to identify existing skills. Q8, 11 Task 1 1.7 1.4 Work with client (and carer) to determine areas of personal care that require support. Q5 Task 1 1.2, 1.7 1.5 Determine the level of personal support required by the person. Q5 Task 1 1.1 1.6 Determine the level of support provided by the carer. Q5 Task 1 1.1 1.7 Determine a client’s preferences for personal care support. Q5 Task 1 1.1, 1.7 1.8 Gather information about personal need support requirements in a manner that respects personal esteem and dignity. Q5 Task 1 1.7, 1.10, 1,13 1.9 Gather information according to organisation policy and procedures. Q6, 8 Task 1 1.3, 1.19
Element 2 – Develop and implement personal care support plan 2.1 Discuss with client the need to maintain their existing relevant skills, and/or increase skills. Q8 Task 1 1.2, 1.7, 1.11, 1.15 2.2 Identify and discuss options with client for personal care support that maintains existing skills, and/or increases other skills. Q8 Task 1 1.2, 1.7, 1.11, 1.15 2.3 Check that the client (and carer) understand options. Q8 Task 1 1.2, 1.7, 1.11, 1.15 2.4 Discuss the worker role in personal care support, the client’s role and the carer’s role and check that details are appropriate. Q2 Task 1 1.2, 1.7, 1.11, 1.15, 1.19, 1.20 2.5 Describe to client (and carer) necessary processes, equipment and aids. Q2 Task 1 1.2, 1.7 2.6 Describe health care requirements and associated support activities within organisation policies, protocols and procedures. Q8 Task 1 1.2, 1.3, 1.7 2.7 Clarify with client difficulties in meeting their needs and address with organisation protocols. Q5 Task 1 1.2, 1.3, 1.7 2.8 Provide people with information to assist them in meeting their personal needs. Q5 Task 1 1.2, 1.3, 1.7 2.9 Implement personal care support plan and record and analyse outcomes. Q5 Task 1 1.2, 1.3, 1.7 2.10 Maintain client confidentiality, privacy and dignity within organisation policy and protocols. Q6, 8 Task 1 1.19, 1.20
Required knowledge (continued) These include: understanding of own work role and responsibilities Q8 Task 1 processes and strategies to support client’s personal care needs Q5 Task 1 knowledge of planning processes and requirements Q5 Task 1 basic principles associated with the assessment of personal care support requirements Q5 Task 1 knowledge to develop an individualised plan for personal care support, including terminology, basic anatomy and physiology, goals, objectives, actions Q5 Task 1 basics of body care and grooming Q5 Task 1 personal safety and security risks associated with providing personal care support Q7 Task 1 strategies to minimise personal safety and security risks associated with personal care support Q7 Task 1 role of carers Q8 Task 1 a range of equipment and aids utilised in the delivery of personal care support Q5 Task 1 principles and practices of confidentiality and privacy Q8 Task 1
Element 4 – Recognise and respond when client rights and interests are not being protected 4.1 Support the client and/or their advocate/s to identify and express their concerns. Q4 Tasks 4, 5, 6, 7 2.19, 2.29, 2.30, 2.31, 2.32, 2.33 4.2 Refer client and/or their advocate/s to advocacy services if appropriate. Q4 Tasks 4, 5, 6, 7 2.19, 2.29, 2.30, 2.31, 2.32, 2.33 4.3 Follow identified policy and protocols when managing a complaint. Q3 Tasks 4, 5, 6, 7 2.19, 2.29, 2.30, 2.31, 2.32, 2.33 4.4 Recognise witnessed signs consistent with financial, physical, emotional, sexual abuse and neglect of the client and report to an appropriate person as required. Q4 Tasks 4, 5, 6, 7 2.19, 2.29, 2.30, 2.31, 2.32, 2.33 4.5 Recognise and respond to cultural/linguistic religious diversity, for example providing interpreters where necessary. Q4 Tasks 4, 5, 6, 7 2.19, 2.29, 2.30, 2.31, 2.32, 2.33 Critical aspects of evidence The candidate must provide evidence of specified essential knowledge as well as skills. The unit will be most appropriately assessed in the workplace under the normal range of workplace conditions. It is recommended that the assessment or information for assessment be conducted or gathered over a period of time and cover the normal range of workplace situations and settings.
requirements accurately follow organisation procedures relevant to own role Q3 Task 6 address safety issues relevant to own work role Q2 Task 6 apply decision-making and problem solving skills as required to constructively achieve identified outcomes in line with work role Q6 Task 6 use initiative in responding to challenging situations and individuals Q5 Task 6 demonstrate interpersonal communication with people Q6 Task 6 work as part of a team or as a sole worker Q5 Task 6 participate in appropriate professional development activities on an ongoing basis, including: Q6 Task 6 maintaining own skills and knowledge and ongoing development Q6 Task 6 being open to learning new ideas and techniques in a range of settings Q6 Task 6 sharing workplace information with others. Q6 Task 6 Dimensions of competency Task skills Task management skills Contingency management skills
Mapping document for Cluster 3 Using this document This document is mapped to the direct sources of evidence required to satisfy competence in this particular cluster. Each of the columns reflects the particular tool in use, and the numbers relate to the question numbers in that tool which support the relevant performance criteria, critical aspects of evidence or required knowledge and skills in these clusters. Note: The final column, ‘Supplementary evidence’, refers to any suggested sources of documentary evidence that the candidate may use to support their application for RPL. Page intentionally blank
to the person and others. 5.3 Monitor strategies to determine level of intrusion on person’s dignity and self-esteem. Q2 Task 9 3.1–3.7 Element 6 – Complete documentation 6.1 Comply with the organisation’s reporting requirements. Q3 Task 9 3.1–3.7 6.2 Complete documentation according to organisation policy and protocols. Q3 Task 9 3.1–3.7 6.3 Maintain documentation in a manner consistent with reporting requirements. Q3 Task 9 3.1–3.7 6.4 File documentation organisation policy and protocols. Q3 Task 9 3.1–3.7
members and volunteers appropriately as resources to assist in developing appropriate activities by accessing information about client reminiscences and routines. 2.6 Identify and implement appropriate adaptations to the environment to support the person. Q4 Task 10 4.1–4.10 2.7 Provide guidance and support to family carers and significant others, where appropriate, to assist their understanding of the disease, its impact on the person and some approaches to providing care. Q4 Task 10 4.1–4.10 Element 3 – Develop and implement strategies which minimise the impact of behavioural and psychological symptoms of dementia 3.1 Observe and document behaviours to determine triggers which may be related: physical and emotional health environmental tasks communication past history. Q5 Task 10 4.1–4.10 3.2 Consider the potential impact of the behaviours on the person or other clients in determining an appropriate response. Q5 Task 10 (TS, CS) 4.1–4.10 3.3 Consider a range of options when developing effective responses for inclusion in the client’s care plan. Q5 Task 10 (TMS, CS, JRE) 4.1–4.10 3.4 Implement best practice strategies which minimise the impact of behaviours. Q5 Task 10 4.1–4.10
Evidence Matrix The evidence matrix below identifies how each of the questions in the Interview Question Bank (Section 3) and the Practical Tasks (Section 4) demonstrate competence against the elements, performance criteria, underpinning skills, knowledge, dimensions of competency and employability skills. Cluster 6 – Implement interventions with older people at risk of falls Unit of competency CHCAC417A Implement interventions with older people at risk of falls Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCAC417A Implement interventions with older people at risk of falls Element 1 – Prepare for an assessment of the risk of falls 1.1 Confirm assessment requirements with supervisor or relevant health professional. Q1 Task 12 6.1–6.11 1.2 Identify assessment requirements outside scope of roles and responsibilities and report to supervisor or relevant health professional. Q1 Task 12 6.1–6.11 1.3 Work with the older person and their carer to establish their involvement in the assessment and further actions. Q1 Task 12 6.1–6.11 1.4 Provide information to clarify own role, responsibilities and accountability. Q1 Task 12 6.1–6.11 1.5. Provide information to clarify the assessment process, information that will be obtained and stored. Q1 Task 12 6.1–6.11 1.6 Provide information to clarify relevant others who might see the assessment results. Q1 Task 12 6.1–6.11 1.7 Communicate in a supportive and encouraging manner that is respectful of the older person and their carer’s level of understanding and cultural background. Q1 Task 12 6.1–6.11 1.8 Obtain the older person’s informed consent to the assessment process. Q1 Task 12 6.1–6.11 Element 2 – Conduct an 2.1 Conduct assessment in a manner respectful of the older Q1 Task 12 6.1–6.11
Evidence Matrix The evidence matrix below identifies how each of the questions in the Interview Question Bank (Section 3) and the Practical Tasks (Section 4) demonstrate competence against the elements, performance criteria, underpinning skills, knowledge, dimensions of competency and employability skills. Cluster 8 – Coordinate information systems Unit of competency CHCINF403C Coordinate information systems Element Performance Criteria Question Practical Tasks Supplementary Evidence CHCINF403C Coordinate information systems Element 1 – Gather and record information 1.1 Identify, access and collect appropriate information in order to meet: client needs specific workplace needs organisation needs. Q1 Task 14 8.1–8.9 1.2 Ensure all processes and procedures promote: confidentiality security integrity of the information. Q1 Task 14 8.1–8.9 1.3 Collate, prioritise and store information according to purpose of record and established procedures. Q1 Task 14 8.1–8.9 1.4 Ensure information gathered is relevant, accurate and consistent with the organisation’s values and client needs. Q1 Task 14 8.1–8.9