Using this guide This document includes information on the actions an Access Controller may perform in the Service Agreement Module. It provides guidance to: Navigate to the contacts tab to edit personal information Update and maintain user permissions Select the option to grant all permissions to all users A red box outline in each screenshot of this guide will identify the area you need to select, action or note. In the example screenshot below, the organisation name is being identified for selection. Figure 1: Example screenshot Registration for My Agency My Agency is the secure area of the Funded Agency Channel (FAC) website where registered users from organisations can access funding and payment information about their Service agreement. If you require access to FAC and/or are not a registered user, please refer to Agency for non-DHHS users in FAC < https://fac.dhhs.vic.gov.au/funded-agency-channel/my-agency-non-dhhs-staff> Updating user details and permissions in SAM Navigate to the Service Agreement Module Log into My Agency (via eBusiness). From the My Agency page, select: Service Agreement Module [External Link] Figure 2: Screenshot of Service Agreement Module link A new window will open and the Service Agreement Module (SAM) will display. The Organisations tab at the top of the screen will default Navigate to the Organisation Contacts tab Select the hyperlink (blue text) with the name of the organisation. Figure 3: Screenshot of organisation name link The Organisations screen will open with a series of lower level tabs below the grey section. This will default to the Contacts tab. Figure 4: Screenshot of Contacts tab
Edit a user’s details To edit a user’s details select the arrow on the far left side of the relevant user row. Please note that each row is unique to the user, NOT the job title. Do not update one person’s details with another. Figure 5: Screenshot of selecting the users contact row Once the user row is selected all of the fields except User ID will become editable. Please ensure any changes are saved Edit a user’s permissions To edit a user’s permissions select the arrow on the far left side of the relevant user row. The permissions are located on the right half of the contacts screen. Figure 6: Screenshot of the access controller column and the new permissions The user permissions can now be updated and saved Please refer to the before editing permissions. Enabling the Grant all standard permissions to all users option The ‘Grant all permissions to all users’ option provides all users with unrestricted access in SAM and My Agency. This option cannot be selected if any user requires restricted access. Figure 7: Screenshot of the ‘Grant all permissions to all users’ checkbox and save button Once the ‘Grant all permissions to all users’ option is selected and saved, permissions are no longer editable. This option can be deselected at any time by an Access Controller but if checked again all users will have unrestricted access in SAM and My Agency. Please ensure all changes are saved. More information For more information about the introduction of role based security to the Service Agreement Module you can contact the Funded Agency Channel helpdesk on 1300 799 470 (select support option 1, then select option 5) or email us at To receive this publication in an accessible format, email: the <fac@dhhs.vic.gov.au> Authorised and published by the Victorian Government, 1 Treasury Place, Melbourne. © State of Victoria, Department of Health and Human Services, November 2017.