Service Management & Operations through web service supported Application Program Interface (API). 43 10 2.9 Email as a Service 2. Service Management & Operations N The Quoter shall provide a 24/7 Helpdesk and Technical support services, including during system maintenance windows, to Government Administrators for telephone and email support 43 10 2.10 Email as a Service 2. Service Management & Operations N The Quoter shall provide automatic alerting to pre-determined Government Support Staff in the event of service failure or degraded service 43 10 2.11 Email as a Service 2. Service Management & Operations N The Quoter shall provide Government Administrators with summary reporting and statistics periodically (i.e. monthly or quarterly) and on-demand including: Dashboard reporting on system performance Real-time and historical performance against SLA Account Mailbox and volumes Reporting on Utilization Statistics End Users approaching Mailbox Quota Limits 44 10 2.12 Email as a Service 2. Service Management & Operations N The Quoter shall support end-user access to support at least the functionality described in Mailbox capabilities utilizing the following web browsers: Internet Explorer 7+ Mozilla Firefox 3+ Apple Safari 3++ Google Chrome 44 10 2.13 Email as a Service 2. Service Management & Operations N The Quoter shall provide reasonable system limitations on the messaging capabilities including: Maximum message size of at least 25 MB, Allows sending to at least 500 recipients per day. 44 10 2.14 Email as a Service 2. Service Management & Operations N The Quoter shall provide Government Administrators with the ability to send outbound emails to all email accounts in the event email is used for emergency notifications. 44 10 2.15 Email as a Service 2. Service Management & Operations N The Quoter shall support the end-user's ability to indicate email classification markings in accordance with Controlled Unclassified Information (CUI) as identified by NARA CUI office. See 44 10 2.16 Email as a 2. Service N The Quoter shall provide end-users with account quota limitation users
Requirements 50 13 2 Email as a Service Sub-Lot 1c Secret Enclave Specific Requirements N The Quoter shall provide single-tenant servers and describe the physical and logical isolation of data and services. 50 13 3 Email as a Service Sub-Lot 1c Secret Enclave Specific Requirements N The Quoter shall implement a firewall, Intrusion Detection System (IDS), Intrusion Prevention System (IPS), Security Information and Event Management (SIEM), Data Loss Prevention (DLP) & Continuous Data Protection (CDP) that allows for direct remote Government administration. 50 13 4 Email as a Service Sub-Lot 1c Secret Enclave Specific Requirements N The Quoter shall conform with "Hosting Facility Classification - Documents a. NISPOM (5220)– Chapter 8 (Automated Information Systems - AIS systems) b. DCID 6-9, Physical Security c. DCID 6-3, AIS d. DCID 6-4, Personal 50 13 5 Email as a Service Sub-Lot 1c Secret Enclave Specific Requirements N The Quoter shall meet all the requirements in regulations in a DCID 6-9, Physical Security. 50 13 6 Email as a Service Sub-Lot 1c Secret Enclave Specific Requirements N The Quoter shall maintain guard services that shall monitor the classified area. 50 13 7 Email as a Service Sub-Lot 1c Secret Enclave Specific Requirements N The Quoter shall provide perimeter controls to deter and detect unauthorized introduction or removal of classified material from the facility. 50 13 8 Email as a Service Sub-Lot 1c Secret Enclave Specific Requirements N The Quoter shall conform to Chapter 5 (section 8) of DoD 52220.22-M, February 28, 2006 and sections 2-4 of the "Director of Central Intelligence Directive 6/9 Physical Security Standards for Sensitive Compartmented Information Facilities (SCIF)" 50 13 9 Email as a Service Sub-Lot 1c Secret Enclave Specific Requirements N The Quoter shall implement at their hosting facilities an Intrusion Detection System consistent with Annex B "Intrusion Detection System" of the "Director of Central Intelligence Directive 6/9 Physical Security Standards for Sensitive compartmented
Services Description that is subject to records management provisions. 56 17 N/A Migration Services Service Description Y After migration the service shall provide access to legacy email server archives 56 17 N/A Migration Services Service Options Y Source System – Service shall support the transition from at least one of the following source system options to the Quoter’s EaaS offering. Any or all of the systems may be provided or supported; however, only one is required. On-premise Microsoft Exchange On-premise Lotus Notes On-premise GroupWise On-premise Oracle/SUN JES On-premise Zimbra On-premise IMAP compatible server environment Cloud System – Please Identify Source System [Other – Recommend Source System to Contracting Officer] 56 17 N/A Migration Services Service Options Transition Support Level – Service shall support one or more forms of transition support: Executive Support including: - Dedicated one-on-one Executive Training on target system - Except for sub-lot 1c, dedicated one-on-one mobile device transition - Follow Up Training session - Guaranteed incident response within 30 minutes Standard transition support including: - Training by webinar on target system - Follow up training sessions - Collaboration site for training, FAQs, timelines - Guaranteed incident response within 1 business day 57 18 1 Migration Services Migration Services Capabilities N The Quoter shall provide the Government a detailed sample migration plan. 57 18 2 Migration Services Migration Services Capabilities N The Quoter shall provide the Government dedicated project management support. 57 18 3 Migration Services Migration Services N The Quoter shall maintain a Migration Project Plan and maintain schedules providing key milestones, task dependencies, and
Capabilities 60 20 3 Integration Services Technical Requirements – Integration Service Capabilities N The Quoter shall provide internal controls, management oversight and office support for the Integration Project Plan. 60 20 4 Integration Services Technical Requirements – Integration Service Capabilities N The Quoter shall conduct weekly status meetings; drafting and delivering agendas and meeting minutes, documenting, tracking and following-up on action items from the meetings. 60 20 5 Integration Services Technical Requirements – Integration Service Capabilities N The Quoter shall provide a Monthly Status Report (MSR) that briefly summarizes the management and technical progress to date. The government shall instruct the Quoter on the level of MSR detail it wishes based on the Task Order Request (TOR). The Quoter shall provide such reports as the following when applicable, based on the TOR: Milestones vs. costs by tasks/activities Items purchased for the Government 60 20 6 Integration Services Technical Requirements – Integration Service Capabilities N The Quoter shall provide System Engineering which may include implementation of new application systems, and maintenance and/or enhancement of existing applications to support the core mission. 60 20 7 Integration Services Technical Requirements – Integration Service Capabilities N The Quoter shall develop an appropriate change management strategy that at a minimum will: Identify and fully articulate the major organizational changes that the initiative will bring; Develop specific transition and communication strategies for the various stakeholder groups; Develop strategies for mitigating and managing major barriers for implementation; Work with Federal counterpart(s) and communication support staff. 60 20 8 Integration Services Technical Requirements – Integration N The Quoter shall provide the Government configuration management support.
maintenance, and production activities and for necessary support resources. Oversees all aspects of projects. Subject Matter Expert I Y Serves as subject matter expert, possessing in-depth knowledge of a particular area, such as business, computer science, engineering, mathematics, or the various sciences. Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions. Subject Matter Expert II Y Serves as subject matter expert, possessing in-depth knowledge of a particular area, such as business, computer science, engineering, mathematics, or the various sciences. Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated solutions. Possesses a greater level of experience/education as compared to the Subject Matter Expert I Subject Matter Expert III Y Serves as subject matter expert, possessing in-depth knowledge of a particular area, such as business, computer science, engineering, mathematics, or the various sciences. Provides technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation and implementation advice on exceptionally complex problems that need extensive knowledge of the subject matter for effective implementation. Participates as needed in all phases of software development with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. Applies principles, methods and knowledge of the functional area of capability to specific task order requirements, advanced mathematical principles and methods to exceptionally difficult and narrowly defined technical problems in engineering and other scientific applications to arrive at automated