Meeting facilitation CAPACITY ASSESSMENT TOOL Program Name: _______________ Name of person completing form:__________________ Date:________________________ Capacity assessment item Requirements Is the capacity sufficient? Plan to enhance the capacity Access to program materials
Program Component Which objectives are linked to each component? If using a model program, what is the adaptation plan (or none needed: will be implementing as intended) If building your own program, which best practices does your program incorporate? Identifying Anticipated Outputs What outputs will show that the activities were implemented as intended? Outputs are the direct products of program activities and usually are measured in terms of work accomplished (e.g., number of sessions attended, number of participants served, etc…). Program Component Anticipated Program Output(s) Services delivered How many? 1st Component: Outreach contacts Days of treatment Hours Sessions
Methods Pros Cons Cost Time to complete Response rate Expertise needed surveys Anonymous Inexpensive Easy to analyze Standardized Easy to compare with other data Could be biased if youth don’t understand the questions or answer honestly. May get incomplete data. Low to moderate Moderate Moderate to high, depending on how it is administered Little to give out surveys. Moderate to analyze and interpret the data. Telephone surveys Same as paper (above) But may allow for conducting more surveys and doing more follow-up Same as paper (above) But those without phones may not respond Others may ignore calls More than (moderate to high, depending on number of surveys to complete) Moderate to high Moderate to high depending on how it is administered Need some to do phone surveys Moderate to analyze and interpret the data Focus groups Can quickly get info about attitudes, perceptions, and social norms. Info can be used to generate survey questions. Cannot get individual-level data from focus group. Can be difficult to run. Hard to generalize themes to larger group. May be hard to gather 6-8 persons at the same time. Sensitive topics may be difficult to address in a focus group. Inexpensive if done in-house. Can be expensive if hiring a professional. Usually incentives are offered to get participants High Groups can last 1.5 hours on average Moderate Typically focus groups involve only 6-8 people. Requires good group facilitation skills Conversation skills Technical aspects can be learned relatively easily
Methods Pros Cons Cost Time to complete Response rate Expertise needed Interviews – face-to-face and open ended Gather in-depth, detailed info. Info can be used to generate survey questions. Takes much time and expertise to conduct and analyze. Potential for interview bias. Inexpensive if done in-house Can be expensive to hire outside interviewers and/or transcribers. About 45 min. per interview. Analysis can be lengthy, depending on method People usually agree if it fits into their schedule. Requires good skills Formal analysis methods are difficult to learn. Open-ended questions on a written survey Can add more detailed info to a structured survey People often do not answer them. May be difficult to interpret meaning of written statements. Inexpensive Only adds a few more minutes to a written survey. Quick analysis time. Moderate to low Easy to analyze content Participant observation Can provide detailed information about a program Observer can be biased. Can be a lengthy process. Inexpensive if done by staff or volunteers Time consuming Participants may not want to be observed Requires skills to analyze the data structured surveys Same as paper and pencil, but you can clarify responses Same as paper and pencil but requires more time and staff time More than telephone and self-administered surveys Moderate to high Moe than survey (same as telephone survey) Need some expertise to implement a survey and to analyze and interpret the data Record interview Objective Quick Does not require new participants Can be difficult to interpret. Often is incomplete. Inexpensive Time consuming Not an issue Little expertise needed. Coding scheme may need to be developed administered
To help you review your work and answer this question, we’ve provided a CQI Tool on page 130 for you to use. The tool walks you through reexamining the previous eight GTO questions to determine how your plans went and prompts you to think about what you might do differently next time. Here are some suggestions for preparing for your CQI Review: Engage your program staff in discussions about the CQI process – Let staff know ahead of time you’re planning such a review. Get their ideas for how to do it, what information to use, and how to gather and incorporate their feedback. Gather together all the information you want to review – With the results of your process and outcome evaluation in mind, gather information from your: needs assessment reports goals and desired outcomes fit worksheet capacity assessment tools work plan process evaluation showing successes and challenges of delivering your program summary of satisfaction surveys from staff and participants (if completed) data summary of outcome evaluation Set up a work group – It might be helpful to have a specific group tasked with using the information you’ve gathered to go through the CQI Tool and answer the questions and suggest improvements to carry out. Complete your review – Complete each section of the CQI Tool by answering the questions using the information and data you have gathered from your program’s plan, implementation, and evaluation. If you find that there are new needs among homeless Veterans in your local area, you’ll have to come up with new goals and desired outcomes targeting those needs as well as different programming, fit and capacity assessments, plans and evaluations. You may also find that the only things you need to change the next time around are some of your implementation strategies. When you’ve finished your review process, summarize the information learned by answering these questions. You can use the CQI Tool as your checklist for this step. What should you do with this information when you’re done?
(650) 493-5000 x23369 email: website: Center for Health Equity Research and Promotion (Pittsburgh) Michael J. Fine, MD, MSc (412) 954-5256 email: website: (Philadelphia) David A. Asch, MD, MBA (215) 898-0102 email: website: Northwest Center for Outcomes Research in Older Adults Stephan D. Fihn, MD, MPH (206) 764-2651 email: website: Center for the Study of Healthcare Provider Behavior Lisa Rubenstein, MD, MSPH (818) 895-9449 email: website: Maximizing Rehabilitation Outcomes Audrey Nelson, PhD, RN, FAAN (813) 558-3910 email: