18 Steven Kayira M Senior Power Station Manager (Nkula) Electricity Supply Corporation of Malawi, P.O. Box 2047, Blantyre, Malawi +265 993 149 236 19 Lameck Mponda M Captain/Master Malawi Shipping Company, P.O. Box 47, Monkey Bay, Malawi +265 995 124 269 20 Innocent Semu M Executive Director Rhema Institute for Development Lilongwe, Malawi +265 999 267 323 21 Moffat Mzama Manase M Chief Fisheries Department of Fisheries, Malawi +265 998 782 441 +265 881 598 364 22 Patrick Phiri M Programme Manager Malawi Redcross Society, P.O. Box 30096, Lilongwe 3, Malawi +265 888 777 080 23 Tchaka Kamangu Kamanga M Disaster and Risk Reduction Specialist Christian Aid, Private Bag B369, Lilongwe, Malawi +265 999 567 167 24 Mathias Chaulaula M Assistant Director (Horticulture) Ministry of Agriculture, Irrigation and Water Development, Department of Crops, P.O. Box 30145, Lilongwe 3, Malawi +265 999 936 760 25 Moses Kaufa M Project Officer Farm Radio Trust, P.O. Box 30081, Lilongwe, Malawi +265 999 558 052 26 Idrisa Mwale M Head of Policy & Partnership Farmers Union of Malawi, P.O. Box 30457, Lilongwe 3, Malawi +265 1 750 229 27 Samuel Gama M Mitigation Officer Department of Disaster Management Affairs, Private Bag 366, Lilongwe, Malawi +265 999 673 535 28 Kondwani Msango M Research Scientist Agriculture Research Extension Trust, Private Bag 9, Lilongwe, Malawi +265 992 196 746 29 Stanley David M Principal Meteorologist Department of Climate Change and Meteorological Services, +265 993 010 347
ANNEX 3: Ministry of Natural Resources, Energy and Mining – Department of Climate Change and Meteorological Services Thinking about the weather and climate information that you would like to receive in the future - Please complete Person providing feedback Weather & Climate Information need Specific use Communication method Time period Agreed action Responsible Officer Farmers Union of Malawi (FUM) Rainfall data For Agronomic Use Newsletters and Internet 7 days MoU DCCMS Farm Radio Trust Localised Weather Forecasts Making options for croplands and livelihoods Radio and ICT platforms Seasonal Collaboration DCCMS Agro-Met Mwendo Phiri Seasonal Weather Forecast Crop, Livestock and Fish production Email and mobile phones Monthly MoU DCCMS Department of Fisheries Wind strength by district and month Safety of fishing vessels Email Monthly Service level agreement DCCMS Department of Fisheries Wind Direction by district and month Safety of fishing vessels Email Monthly Service level agreement DCCMS Department of Fisheries Rainfall amounts by district Mitigation of fish farming pods against floods Email Monthly Service level agreement DCCMS Department of Fisheries Cloud cover Impact of cloud cover on spotting fish stocks during fishing operations Email Monthly Service level agreement DCCMS Department of Fisheries Temperature profiles Planning fish farming in respect of very high or very low temp levels. Whether specific area will require artificial aerators in the fish ponds. Email Monthly Service level agreement DCCMS
ANNEX 4 DCCMS Strategy for Service Delivery Action Plan Strategy element Current level Gap Actions to be taken to address gap Lead manager Timetable for actions to be complete Resources 1.) Evaluating user needs and decisions 2 No process for engagement; User requirements not well defined Working group leads to transfer notes from stakeholder breakout groups into soft copy template; Send copies of all four working groups (Agriculture, DRM, Energy, Tourism/ Transport) to WMO. Create a user database on a shared drive; Record user needs and save these to the shared drive; Contact Roads Authority, Health, other ministries to engage them further (particularly those who did not attend workshop). Director DCCMS to appoint lead manager Send copies of meeting notes to WMO by December 2015 Create database: End of February 2016 Internal: Staff time for all customer leads Amos, Lucy, Adams, Clement 2.) Linking service development and delivery to user needs 2 Products not recorded in Service level agreements Priority stakeholders identified: -ESCOM -Water Boards -Department of Water Resources (DWR) -Health -Tourism -Transport -Lake Services Director DCCMS to appoint lead manager Report by End of January 2016 to service delivery champion. Complete by August 2016 Internal: Staff time for all customer leads e.g. Amos, Adams, Lucy, Clement
Create seven Service Level Agreements with the above priority customers, using the Service Level Agreement template. 3.) Evaluating and monitoring service performance and outcomes 2 Routine documentation not in place Engage customers and explain uncertainty to them. DCCMS to document internal review of forecast on a daily basis. Implement customer survey, 6-7 questions WMO to share link to WMO PWS survey guide for DCCMS to use as a template. Director DCCMS to appoint lead manager. Internal record of accuracy review: By end of February 2016. External customer survey: Carry out survey in May 2016. Internal: Staff time – Leads for activities to be identified by Director External: Cost for implementing survey 4.) Sustaining improved service delivery 2 Process documentation not in QMS system for all products Incorporate processes into QMS system. Amos End of June 2016 Internal: Amos’ time 5.) Developing skills needed to sustain service delivery 2 No service deliver champion in place Nominate a service delivery champion. Director to appoint lead manager End of November 2016 Internal: Service Delivery Manager staff time