Customer satisfaction is tracked and reviewed as part of management policies (Mean 4.32) Hence software industry in India should define current business operations, measure, analyze and continuously improve systems to satisfy their customer. TABLE NO - 6: SHOWING FACTORS FOR EMPLOYEES INVOLVEMENT EMPLOYEES INVOLVEMENT Mean FACTORS 1 2 3 All key players well trained in the use of a common methodology for analysis and problem solving 4.18 0.692 All new employees are trained in the analysis, methodology and problem solving tools 4.04 0.556 There is no fear of my manager/supervisor for speaking out about waste or when making suggestions for improvement in my department 3.61 0.752 Currently there is active employee development program at the company 3.88 0.681 Decisions in my department are made with the input from people who will be affected by the decision 3.86 0.464 Use of basic process improvement tools for Quality implementation to improve work processes known to me 3.81 0.571 Management first looks at the way we do work, rather than at who caused the problem, when something goes wrong in my department 3.83 0.666 My manager/supervisor encourages me to pursue continuous work improvements 4.16 0.534 My department works hard towards achieving 'continuous improvement' in our processes 4.13 0.560 My manager/supervisor has high standards, yet still has realistic expectations of employees 3.92 0.514 Senior managers encourage participation in Quality Teams from all levels 3.99 0.651 I am interested in participating in Quality initiatives 4.84 0.114 %variance 27.567 11.027 9.256 Cumulative variance 27.567 38.594 47.85 SCREE PLOT AND VARIANCES Scree plot is a graphical approach proposed by Cattell (1966). Scree test shows a relative judgement of the amount of variance accounted for by the retained components. The below figure explains the Scree diagram. FIGURE – 4: SCREE TEST FOR EMPLOYEE INVOLVEMENT Three factors are clear on the Scree test and the Eigen values for these three factors were found to be 27.567 for active development program,11.027 for continuous improvement in work, and 9.256 for training key players. The results show that all the loadings are above 0.4
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