As a limited time offer from December 1, 2012 to June 30, 2013, Microsoft offers a 55% Discount on Project Server CAL if purchased companywide. This promotion is available under the Microsoft Enterprise, Enterprise Subscription and EAP programs. SECTION 3 – VOLUME LICENSING PROGRAM TERMS Applicable Volume Licensing Programs This section applies to the following Volume Licensing Programs, including Academic, Charity, and Government versions, where applicable. Open License Open Value Open Value Subscription Select Select Plus Enterprise Agreement Enterprise Subscription Agreement Points and Order Minimums Select, Select Plus, and Open License have a “Point” count that indicates the point value assigned by Microsoft for each license. These point counts are used to calculate the volume pricing level applicable to a customer’s agreement. When a given product has been assigned a “0” point count, this means the product is offered in the program specified, but it has a point value of zero. Following is the assignment of unit counts to licenses: Standard License: 1 license Upgrade: 1 license Software Assurance: 1 license License & Software Assurance: 2 licenses Upgrade & Software Assurance: 2 licenses Work at Home License: 1 license Step Up License: 1 license License: 1 license Subscription License: 1 license Minimum Order Requirements Programs Minimum Order Requirements Open License, Open Value, and Open Value Open License Open License requires a minimum order of 5 licenses, 5 SA, or any combination to establish an Authorization Number. For example, 2 License & Software Assurance and 1 Standard License would satisfy the 5 license minimum purchase required for entry into either program.
Exchange Online Protection Lync Online Plan 1* Lync Online Plan 2* Lync Online Plan 3* Office 365 (Enterprise K1)* Office 365 (Enterprise K2)* Office 365 (Enterprise E1) Office 365 (Enterprise E2) Office 365 (Enterprise E3) Office 365 (Enterprise E4) Project Online* SharePoint Online Plan 1* SharePoint Online Plan 2* SharePoint Online Partner Access* Visio Pro for Office 365* Windows Intune Windows Intune Add-on*, ** Yammer Enterprise* * Additional Product ** “Windows Intune Add-on” is an abbreviation for Windows Intune Add-on for System Center Configuration Manager & System Center Endpoint Protection (Per User) Subscription License reductions Note: The following applies to Enterprise customers who are eligible to report reductions in subscription Licenses. Customers uncertain about their eligibility to report reductions in subscription Licenses should contact their Software Advisor, Reseller or Microsoft Account Manager for more information. The following subscription Licenses are eligible for adjustments to License quantities: Online Services Exchange Online Archiving for Exchange Online Exchange Online Archiving for Exchange Server Exchange Online Kiosk* Exchange Online Plan 1* Exchange Online Plan 2* Exchange Online Protection Lync Online Plan 1* Lync Online Plan 2* Lync Online Plan 3* Office 365 (Enterprise K1)* Office 365 (Enterprise K2)* Office 365 (Enterprise E1) Office 365 (Enterprise E2) Office 365 (Enterprise E3) Office 365 (Enterprise E4) Office 365 (Government G1) Office 365 (Government G2) Office 365 (Government G3) Office 365 (Government G4) Office Web Applications* Project Online Project Pro for Office 365* SharePoint Online Plan 1* SharePoint Online Plan 2* SharePoint Online Partner Access* Windows Intune Windows Intune Add-on* Microsoft Dynamics CRM Online* Visio Pro for Office 365* Yammer Enterprise * Additional Product
Continuity of Service via Extended Term Note: The following applies to Enterprise and Enterprise Subscription Enrollment customers who are eligible for continuity of service via Extended Term. Customers uncertain about their eligibility for continuity of service via Extended Term should contact their Software Advisor, Reseller or Microsoft Account Manager for more information. The following online services are eligible for Extended Term of Online Services, subject to the terms of customers’ volume license agreements. A customer’s online services subscription term must end on the date of the customer’s agreement end date (“coterminous”) in order to qualify for Continuity of Service via Extended Term: Online Services Exchange Online Archiving for Exchange Online Exchange Online Archiving for Exchange Server Exchange Online Kiosk* Exchange Online Plan 1* Exchange Online Plan 2* Exchange Online Protection Lync Online Plan 1* Lync Online Plan 2* Lync Online Plan 3* Office 365 (Enterprise K1)* Office 365 (Enterprise K2)* Office 365 (Enterprise E1) Office 365 (Enterprise E2) Office 365 (Enterprise E3) Office 365 (Enterprise E4) Microsoft Dynamics CRM Online* Office 365 (Government G1) Office 365 (Government G2) Office 365 (Government G3) Office 365 (Government G4) Office Web Applications* Project Online* Project Pro for Office 365* SharePoint Online Plan 1* SharePoint Online Plan 2* SharePoint Online Partner Access* Viso Pro for Office 365* Windows Azure Services* Windows Intune Windows Intune Add-on* Yammer Enterprise* * Additional Product SECTION 4 – Fees This product type is available for some Online Services and software products. It isn’t version specific. It may be associated with set up costs or other offerings such as activation packs. It generally does not convey rights to use a product or online service. Likewise, it does not provide any benefit or serve any purpose outside the service or software to which it corresponds. Available in the following programs: Open, Open Value, Open Value Subscription, Select and Select Plus. License This product type is version specific and provides the right to run the version of the product for which it is ordered. Available in the following programs: Open License Open Value Subscription (for buy-out orders only) Select
Product Pool Open License, Open Value Subscription – Education Solutions, Open Value and Academic with SAM Select/Select Plus/EA Server Pool 1 User ID per Server License (once 5 Server SA requirement is met) 1 User ID per Server License Product Pool Open Value with SAM SAM 250-2,399 SAM SAM SAM 15,000+ Academic Plus for with SAM Application Pool 1 User ID per agreement 2 User IDs per Eligible Enrollment 5 User IDs per Eligible Enrollment 10 User IDs per Eligible Enrollment 20 User IDs per Eligible Enrollment 1 User ID per Systems Pool 1 User ID per agreement 2 User IDs per Eligible Enrollment 3 User IDs per Eligible Enrollment 5 User IDs per Eligible Enrollment 10 User IDs per Eligible Enrollment 1 User ID per Each User ID entitles an individual to register and obtain access to the Subscriber-only online services site, including but not limited to: Online Concierge Chat, Managed Newsgroups, and premium content. Open License, Open Value, Open Value Subscription – Education Solutions, Academic Select License, and Select Plus for Academic customers must acquire Software Assurance for a minimum of five server licenses for qualifying products to be eligible for this benefit. Customers’ use of TechNet SA Subscription Services software is subject to the terms and conditions of their license agreement. TechNet Plus Direct Customers with Software Assurance for qualifying products within server pool are eligible for a TechNet Plus Direct Subscription during the term of their Software Assurance coverage. This provides IT professionals with access to TechNet Plus Direct content that includes the Microsoft Knowledge Base, technical training, downloads, security patches, service packs, and how-to articles. In addition, customers will also receive the following benefits: Access to download full-version software licensed for evaluation purposes; includes Microsoft operating systems, servers, and Office System software. Access to download Beta software - pre-release versions of Microsoft software Two (2) complimentary technical support incidents per year and a 20% discount on additional phone support incidents a customer purchases. Unlimited Managed Newsgroup Support and Online Concierge service. Eligible customers are provided one subscription per qualifying enrollment as shown below: Product Open License Open Value Academic Select (other than Academic) /Select
Severity Situation Our Expected Response Customer’s Expected Response 1. Submission via phone only Catastrophic business impact: Complete loss of a core (mission critical) business process and work cannot reasonably continue Needs immediate attention 1st call response in 1 hour or less Our Resources at customer site as soon as possible. Continuous effort on a 24x7 basis Rapid Escalation within Microsoft to Product teams Notification of Microsoft’s Senior Executives Notification of customer Senior executives Allocation of appropriate resources to sustain continuous effort on a 24x7 basis2 Rapid access and response from change control authority A Submission via phone only Critical business impact: Significant loss or degradation of services Needs attention within 1hour 1st call response in 1 hour or less Our Resources at customer site as required. Continuous effort on a 24x7 basis Notification of Microsoft’s Senior Managers Allocation of appropriate resources to sustain continuous effort on a 24x7 basis2 Rapid access and response from change control authority Management notification B Submission via phone or web Moderate business impact: Moderate loss or degradation of services but work can reasonably continue in an impaired manner. Needs attention within 2 Business Hours1 1st call response in 2 hours or less Effort during Business Hours1 only Allocation of appropriate resources to sustain Business Hours1 continuous effort Access and response from change control authority within 4 Business Hours1 C Submission via phone or web Minimum business impact: Substantially functioning with minor or no impediments of services. Needs attention within 4 Business Hours1 1st call response in 4 hours or less Effort during Business Hours1 only Accurate contact information on case owner Responsive within 24 hours. 1 Business Hours are defined locally. 2 We may need to downgrade the severity level if customer is not able to provide adequate resources or responses to enable us to continue with problem resolution efforts. Information Services include access to the Premier online website and regularly scheduled support webcasts led by Microsoft program managers, developers and professionals providing key information regarding Microsoft technology. Add-On hours can be used for Support Assistance or Problem Resolution Support. Associated Business Rules