There has been a 3% reduction in the “very” and “fairly easy” ratings (combined) for booking appointments ahead of time compared to last year, although the “not very” and “not at all” ratings (combined) remain static. There has been a 5% increase in patients booking in person, while there is a 3% reduction in those booking by telephone compared to last year. Online booking has increased by 2%. There is an increase, compared to last year, by 4% of patients wanting to book in person, telephone remains static and online have reduced by 4%. There has been an increase of 20% of those patients who get seen “on the same” and “next day” (combined), and those who wait 5 days or more has increased compared to last year by 2 %. The “excellent” and “very good” ratings (combined) of the time waited to see a particular GP has increased by 10%. Those who rate this “poor” and “very poor” (combined) remains the same. Those who wait “2-4 days” and “5 days or more” have increased by 3% and 1% respectively compared to last year. “Same” or “next day” ratings remain static. There is a 5% increase on last year for those who rate the wait time as “excellent” and “very good” (combined). The poor rating remains static. There is a 4% increase, compared to last year, for patients waiting over 11 minutes for their consultation to start. The rating of waiting times as “excellent” and “very good” (combined) remains static. “Poor” and “very poor” ratings (combined) have increased by 1%. This suggests despite the increase in waiting times, patients, mostly, do not mind this. The convenience of the opening times has reduced by 3%, although the percentage of patients who do not think the practice is open at convenient times’ remains static.
There is a 1% reduction for the “very good rating”, fair has increased by 2% and poor has reduced from 1% to 0.3%. There is a 1% reduction for the “very good rating”, fair remains the same and poor has increased slightly from 0% to 0.3%. There has been a 4% increase in the “very good” and “good” rating (combined). Fair has decreased by 2% and “poor” and “very poor” (combined) have increased from 0 to 1%. There has been a 3% increase in the ratings of “very good” and “good” (combined). Poor has increased from 0 to 1%. There has been a 4% increase in the “very good” and “good” ratings (combined). Poor has increased from 0 to 1%. “Fair” has increased by 1%. The rating of “definite” has increased 3%. “Not at all” has also decreased from 2% to 0.7%. General Healthcare & Surgery Experience Thinking about the care you get from your doctors and nurses overall, how well does the practice help you to: The rating of “very well” has increased by 2% compared to last year. The “not very well” rating has decreased by 2%. The rating of “very well” has increased by 1%. The “not very well” rating has also decreased by 2.5%. The rating of “very well” has increased by 2% and “not very well” has decreased from 1.5%. The “excellent” rating has increased by 3% compared to last year. “Poor” and “very poor” (combined) remain the same at 1% and 0% respectively. The “yes, definitely” rating has increased by 4%. “No probably not” has reduced by 2% and “definitely not” has reduced by 1%. Those who “don’t know” remain static. Patient Forum