Cluster 2 – Health services Candidate’s name Units of competency HLTAP301A Recognise healthy body systems in a health care context BSBMED201A Use basic medical terminology Questions relating to Cluster 2 Key Points to be addressed by the candidate Yes No Assessor’s Comments Question 1 Name the major body systems. Cardiovascular system Respiratory system Musculo-skeletal system Endocrine system Nervous system Digestive system Urinary system Reproductive system Integumentary system Lymphatic system The special senses – smell, taste, vision, equilibrium and hearing Question 2 Define the process responsible for regulating and maintaining balance in the body. Homeostasis Maintains optimal internal environment Negative feedback system Takes into account external factors
Question 3 What body system plays a large role in protecting the body against infection? Lymphatic system Question 4 What factors are needed to maintain health? Diet and nutrition Exercise (active and passive) Sleep and rest Question 5 Name a disease common to each system of the body. Cardiovascular system – arteriosclerosis, atherosclerosis Respiratory system – asthma, emphysema Musculo-skeletal system – arthritis, osteoporosis, multiple sclerosis Endocrine system – diabetes mellitus Nervous system – Alzheimer’s disease Digestive system – gastric ulcers, irritable bowel syndrome, celiac disease, bowel cancer, hepatitis Urinary system – pyelonephritis, urinary tract infection, calculi
Reproductive system – endometriosis, epididymitis Integumentary system – dermatitis Lymphatic system – immuno-suppression, leukaemia The special senses – smell, taste, vision, equilibrium and hearing – macular degeneration, glue ear, conjunctivitis, rhinitis Question 6 What do the following abbreviations stand for: HRT, IVP, ung-, tab, ante-? HRT – hormone replacement therapy IVP – intravenous pyleogram Tab – tablet Ante – before or pre- Ung – ointment Question 7 What do the following prefixes and suffixes mean: –itis, –ectomy, –graphy, post–, my–, mono–, poly–? –itis – inflammation of –ectomy – removal of –ostomy – permanent opening into –graphy post- – after my- – muscle mono- – one
Social Age Language literacy and numeracy abilities that may impact on communication Sexuality and sexual preferences Question 7 What equipment is used to transport clients in a health care environment? Trolley Bed Motor vehicle IV stand Monitors Humidicrib Oxygen Question 8 What must be considered before you transport a client? Destination Mode of transport Information specific to the client Client equipment Accompaniment by a health professional, such as a nurse or medical officer Client clothing requirements Documentation requirements
Securing client Appropriate referral Interpreting and following instructions Explaining procedure to client Question 9 What factors must be considered when transporting a client and/or assisting a client to move? Client handling procedures Client’s condition Procedures for securing a client Infection control Confidentiality and privacy requirements When client issues need to be referred Question 10 What factors must be considered when transporting/assisting a client to move? Basic body mechanics Soft tissue joint structure Range of movement Cleaning policy on equipment Procedure for using lifting and transferring Organisational policy on ‘no lifting and manual handling’ The risks posed by jewellery and/or other personal attire The importance of maintaining skin integrity Personal limitations in carrying out manual
including limitations of protective clothing. Following procedures for exiting and de gowning. Being aware of laundering requirements and procedures. Adhering to recording requirements and procedures. Question 10 List the types of gases used in a health care environment. Medical air Tool air Medical oxygen Nitrous oxide Carbon dioxide Question 11 What signs and equipment are used when handling medical gases? Gas cylinders Regulators Manifolds Gas valves Gas monitoring and alarm systems Piping systems Warning signs Transport trolleys
Multicultural Question 5 What does the WA Equal Opportunity Act address? Employment Cultural heritage Gender Religion Age Disability Question 6 What is covered by the term ‘cultural diversity’? Ethnicity Language Cultural norms and values Religion Beliefs and customs Personal history and experience, which may have been traumatic Kinship and family structure and relationships Gender and gender relationships Disability Age Sexuality Special needs
demonstrate sound communication skills. Demonstration/Observation Checklist Cluster 1 – Work relationships Task 2 – Working as a team member Candidate’s name Assessor’s name Supervisor’s name (if applicable) Work activity The candidate is to work as a team member. Cluster 1 – Core units of competency HLTHIR301A Communicate and work effectively in health BSBFLM303B Contribute to effective workplace relationships Assessment location Date of demonstration Time Instructions for the Assessor The Assessor is to ensure that the candidate applies duty of care and completes the task in accordance with organisational policies and procedures. Resources required for this task access to: an acute health care setting clients, co-workers and other health care professionals in an acute health care setting a work schedule
Page intentionally blank Demonstration/Observation Checklist Cluster 2 – Health services Task 3 – Writing a letter and a memo Candidate’s name Assessor’s name Supervisor’s name (if applicable) Work activity The candidate is to write a letter and a memo. Cluster 2 – Core units of competency HLTAP301A Recognise healthy body systems in a health care context BSBMED201A Use basic medical terminology Assessment location Date of demonstration Time Instructions for the Assessor
Demonstration/Observation Checklist Cluster 2 – Health services Task 4 – Dealing with daily routine tasks Candidate’s name During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor’s Notes Receive, understand and document written and oral instructions using basic medical terminology. Use checklists as necessary. Understand and adhere to policies and procedures of a medical practice. Use and articulate accurately common health terminology related to human anatomy and physiology. Use basic medical terminology in communication with clients, coworkers and other health professionals. Use basic medical terminology as directed in written communication with clients, coworkers and other health professionals. Spell and pronounce correctly basic medical terminology. Seek clarification/advice where necessary.
Page intentionally blank Demonstration/Observation Checklist Cluster 3 – Working safely Task 5 – Cleaning an ‘infectious’ discharge room Candidate’s name Assessor’s name Supervisor’s name (if applicable) Work activity The candidate is to clean an ‘infectious’ discharge room. Cluster 3 – Core units of competency HLTIN301A Comply with infection control policies and procedures in health work HLTOHS200A Participate in OHS processes Assessment location Date of demonstration Time
Identify and maintain the integrity of clean and contaminated zones. Handle and dispose of waste. Confine contaminated instruments and equipment to a well-designated contaminated zone. Clean and decontaminate areas, surfaces and equipment appropriately. Seek advice/assistance as necessary. Decontaminate, maintain and store equipment. Remove protective clothing and footwear.
Cluster 4 – Client services Task 7 – Delivering service to clients Instructions for the candidate Outline of task For this task you are to deliver a high standard of service to clients in an acute care health setting. You will be expected to: seek advice and monitor and/or evaluate to resolve any concerns or issues regarding your relationship with, and/or service to, clients demonstrate courtesy in all interactions with clients, their visitors, carers and family use oral communication skills – language competence required to fulfil job roles in a safe manner make clients comfortable according to individual needs and established procedures.
Establish rapport with client to ensure the service in the client’s best interest. Respect the client rights and roles in decisionmaking. Use effective listening skills. Identify and respond to client concerns and needs. Identify when client issues need to be referred to an appropriate health professional. Seek advice and/or monitor/evaluate to resolve any concerns or issues regarding relationship with, and/or service to, clients. Positively, actively and consistently demonstrate respect for differences in all work. Maintain confidentiality and privacy of clients in verbal and written communication. Demonstrate courtesy in all interactions with clients, their visitors, carers and family.
Demonstration/Observation Checklist Cluster 4 – Client services Task 9 – Transporting a client to a designated location Candidate’s name During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor’s Notes Confirm transport with relevant personnel. Work with others and display empathy with client and relatives. Explain procedure to client or relevant personnel and answer any questions as required. Prepare for the safe and timely transportation of the client. Solve problems including the ability to use available resources and prioritise workload. Select equipment and check to ensure that it is clean, complete and correctly functioning for transportation according to transportation requirements. Check equipment to ensure that it is attached correctly and safely to transportation equipment. Transport client to designated location. Maintain client confidentiality, privacy and dignity.
Demonstration/Observation Checklist Cluster 5 – Transport and cleaning services Task 12 – Preparing, maintaining and cleaning a room Candidate’s name During the demonstration or observation of skills, did the candidate do the following? Yes No Assessor’s Notes Use PPE. Follow procedures to fit and inspect protective clothing and footwear. Confirm that protective clothing and footwear are appropriate for use. Fit and inspect clothing and footwear before entering room. Select cleaning agents in accordance with organisational policies and procedures. Follow hand washing and disinfecting procedures according to workplace procedure. Access workplace information to determine clean room work requirements. Follow workplace procedures to enter a clean room environment. Conduct work activities so as to minimise risk of contamination and maintain low bacterial conditions.
Display appropriate and clearly visible signage outside medical gas storage area. Assessor’s general comments/observations: Assessor’s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor’s name Candidate’s signature Date
Deal with issues and problems associated with the operation of equipment. Clean and store equipment safely. Assessor’s general comments/observations: Assessor’s signature Outcome (Please circle) S (Satisfactory) NYS (Not Yet Satisfactory) Assessor’s name Candidate’s signature Date
Page intentionally blank Candidate’s Self-Evaluation Cluster 1 – Work relationships Candidate’s name Date completed Units of competency HLTHIR301A Communicate and work effectively in health BSBFLM303B Contribute to effective workplace relationships Cluster 1 Competency/Task I have performed these tasks Supervisor’s Evaluation Evidence to support claim Frequently Never Sometimes Doc No. Documentation provided (Number and name the document you are providing for easy reference.)
Assessor’s Evidence Summary Sheet The Assessor completes this table during the assessment to record the evidence collected. It is expected that this evidence summary sheet (or similar) is attached to the evidence. Candidate’s name Date Unit Code Unit Title Evidence collected Competency demonstrated Questions Practical Third Party Report Other evidence Core units HLTHIR301A Communicate and work effectively in health Yes No BSBFLM303B Contribute to effective workplace relationships Yes No HLTAP301A Recognise health body systems in a health care context Yes No BSBMED201A Use basic medical terminology Yes No HLTIN301A Comply with infection control policies and procedures in health work Yes No
HLTHIR301A Communicate and work effectively in health 2.2 Exercise caution in communicating personal information by oral and written means to ensure confidentiality of client and staff matters. Q6, 7 Task 1 2.3 Routinely apply workplace protocols and procedures in all workplace communication to support accuracy and understanding of information provided and received. Q3, 4, 5 Task 1 2.4 Recognise individual and cultural differences and make any adjustments needed to facilitate the achievement of identified outcomes. Q10, 11 Task 1 2.5 Conduct interpersonal communication with clients and colleagues in a manner that enhances a clientcentred approach to health care consistent with organisation standards. Q11, 13 Task 1 2.6 Take appropriate measures to resolve conflict and interpersonal differences in the workplace. Q14 Task 1 Element 3 – Practise high standards of personal hygiene 3.1 Maintain personal hygiene with an understanding of risks associated with contamination and infection in a health setting. Q3, 4 Task 1 3.2 Wear personal protective equipment correctly according to organisation requirements. Q4 Task 1 3.3 Safely dispose of infectious and/or hazardous waste material according to waste management policy and procedures. Q3, 4 Task 1 3.4 Report or initiate action within own area of responsibility to redress any potential workplace hazards. Q3, 4 Task 2
BSBMED201A Use basic medical terminology Element 1 – Respond appropriately to instructions which contain basic medical terminology 1.1 Written and oral instructions using basic medical terminology are received, understood and documented. Q6–8 Task 3 1.2 Checklists are used where appropriate. Task 4 1.3 Abbreviations for commonly used medical terms and associated processes are understood. Q6–10 1.4 The policies and procedures of the medical practice are understood and adhered to. Q9, 10 Tasks 3, 4 1.5 Clarification is sought where necessary. Task 3 Element 2 – Carry out routine tasks 2.1 Basic medical terminology is used correctly in the completion of routine tasks. Q6–8 Task 3 2.2 Assistance is sought from designated person as required. Tasks 3, 4 Element 3 – Use appropriate basic medical terminology in oral and written communication with patients, fellow workers and health professionals 3.1 Appropriate basic medical terminology is used as directed in oral communication with patients, fellow workers and health professionals. Q6–8 Task 3 3.2 Appropriate basic medical terminology is used as directed in written communication with patients, fellow workers and health professionals. Q6–8 Task 3 3.3 Basic medical terminology is spelt and pronounced correctly. Tasks 3, 4 3.4 Advice is sought from designated person with regard to basic medical term/s and accompanying process/es. Tasks 3, 4
HLTOHS200A Participate in OHS processes Element 2 – Conduct work safely 2.1 Use personal protective equipment correctly and maintain when required. Q10 Tasks 5, 6 2.2 Follow work procedures and workplace instructions for ensuring safety when planning and conducting work. Q5, 8 Tasks 5, 6 2.3 Report incidents and injuries to designated personnel. Q5, 8 Task 6 2.4 Undertake OHS housekeeping in work area. Task 6 2.5 Manage own levels of stress and fatigue to ensure ability to work safely. Task 6 Element 3 – Participate in OHS consultative activities 3.1 Make a constructive contribution to workplace meetings, workplace inspections or other OHS consultative activities. Task 6 3.2 Raise OHS issues with designated personnel according to organisation procedures. Task 6 3.3 Provide input to improve workplace OHS systems and processes, according to organisation procedures, to eliminate hazards or reduce risk. Task 6 3.4 Maintain and update own knowledge of OHS issues as they apply to workplace systems, equipment and processes. Task 6 Element 4 – Follow emergency response procedures 4.1 Identify and report emergency situations. Q24 Task 6 4.2 Follow organisation procedures for responding to emergencies. Q22, 23 Task 6 4.3 Apply knowledge of roles and responsibilities of OHS representatives and OHS committees. Q23 Task 6
HLTCSD304B Support the care of clients Element 4 – Recognise and pass on significant information about clients 4.1 Give priority to the confidentiality and privacy of the client when providing reports to appropriate personnel. Q11 4.2 Obtain information from relevant sources as required. Q11 4.3 Pass on significant information to appropriate care team member as required. Q11 Critical aspects of evidence Evidence of specified essential knowledge as well as skills. Demonstrated consistency of performance over the required range of situations relevant to the workplace. Where, for reasons of safety, space, or access to equipment and resources, assessment takes place away from the workplace, the assessment environment should represent workplace conditions as closely as possible. Effective communication skills with clients. Effective relationship management with clients. Ability to safely perform care tasks. Maintenance of client confidentiality and privacy. Q1–5 Tasks 7–10 Required knowledge Knowledge of relevant care programs and plans and assistance which may include: purpose of continence programs and knowledge of continence aids causes of loss of skin integrity, implications for the client and processes to maintain skin integrity personal care Q5
HLTCSD305B Assist with client movement Element 1 – Prepare to assist with client movement 1.1 Confirm requirements for assisting with client movement with relevant personnel and care plan or organisation policy and procedures. Task 10 1.2 Select equipment according to client requirements. Task 10 1.3 Appropriately prepare environment. Task 10 1.4 Explain the procedure to client and answer questions answered as required and according to appropriate communication protocols. Task 10 1.5 Seek client consent and cooperation. Task 10 1.6 Carry out procedure according to safe working practices. Task 10 Element 2 – Assist with client movement 2.1 Carry out client movement using appropriate safe handling method and equipment as required. Task 10 2.2 Take appropriate action to ensure client comfort and safety throughout positioning or transfer. Task 10 2.3 Communicate with clients during movement according to appropriate protocols. Task 10 Element 3 – Complete assistance with client movement 3.1 Return equipment to appropriate place as required. Task 10 3.2 Clean equipment in accordance with organisation policy and procedures. Task 10 3.3 Report equipment faults immediately in accordance with organisation procedures. Task 10
HLTCSD203B Prepare and maintain beds Critical aspects of evidence (continued) Knowledge of bed linen items. Q2 Procedures for safe handling of soiled linen. Q4 Bed cleaning procedures. Q4 Following instructions from nursing staff. Required knowledge OHS policies and procedures. Q1, 3 Hygiene policies and procedures. Q2 Infection control policy and procedures. Q1 Required skills Ability to: undertake the organisation’s cleaning procedures for bed types undertake safe manual handling techniques undertake correct disposal of clinical waste undertake the correct bed making procedures, ie hospital corners. Q3 Task 11
FDFZPRCR2A Work in a clean room environment Required skills Access workplace information to determine clean room work requirements. Q6 Task 12 Confirm that protective clothing and footwear are appropriate for use. Q6 Follow procedures to fit and inspect protective clothing and footwear. Q5 Follow procedures to enter a clean room environment, including following appropriate hand washing and disinfecting procedures and fitting gloves as required. Q5 Conduct work in a manner appropriate to minimising risk of contamination, including following procedures for sterilising and disinfecting equipment and surfaces as required. Q6, 9 Exit the clean room environment according to workplace procedures. Q9 Remove protective clothing and footwear in correct sequence and deposit for laundering according to workplace procedures. Q9 Complete records as required. Q9 Maintain work area to meet housekeeping standards. Q6, 9
HLTMS207B Handle medical gases safely Element 3 – Store medical gas cylinders and equipment appropriately 3.1 Store all cylinders and equipment in appropriate storage locations in accordance with organisation policies and manufacturer’s recommendations. Q19 Task 13 3.2 Store cylinders away from combustible material. Q19 Task 13 3.3 Use cylinder stock on a rotational system and keep full and empty cylinders separate. Q19 Task 13 3.4 Protect cylinders from cold and heat. Q19 Task 13 3.5 Enclose and secure storage area according to workplace requirements and relevant legislation. Q19 Task 13 3.6 Display appropriate and clearly visible signage outside medical gas storage area. Q11 Task 13 Critical aspects of evidence This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of workplace conditions. Task 13 Evidence of competence must include: appropriate interpretation of job requirements organisation of work areas and medical gas equipment selection of appropriate emergency and personal protective equipment Q15 identification of potential risks, hazards to handling and storage of medical gas equipment Q19 safe and appropriate use of all medical gas equipment. Q17
HLTMS207B Handle medical gases safely Required skills Ability to: communicate effectively, including: interpersonal listening questioning following instructions clear labelling giving information. Q16 Task 13 identify gas/types/characteristics Q10 read and interpret work requirements organise equipment availability Q15 operate equipment apply materials handling skills identify cylinder, regulator and valve types identify gas handling nonconformances methodically organise work use safe and efficient work practices use emergency and personal protective equipment.
HLTHIR403B Work effectively with culturally diverse clients and co-workers Element 2 – Accept cultural diversity as a basis for effective workplace and professional relationships 2.1 Show respect for cultural diversity in all communication and interactions with co-workers, colleagues and clients. Q2 Task 15 2.2 Use specific strategies to eliminate bias and discrimination in the workplace. Q2 Task 15 2.3 Contribute to the development of work place and professional relationships based on acceptance of cultural diversity. Task 15 Element 3 – Communicate effectively with culturally diverse persons 3.1 Show respect for cultural diversity in all communication with clients, families, staff and others. Task 15 3.2 Use communication constructively to develop and maintain effective relationships, mutual trust and confidence. Task 15 3.3 Where language barriers exist, make efforts to communicate in the most effective way possible. Q7 Task 15 3.4 Seek assistance from interpreters or other persons as required. Q7 Task 15 Element 4 – Resolve crosscultural misunderstandings 4.1 Identify issues that may cause conflict. Q8 Task 15 4.2 If difficulties or misunderstandings occur, consider the impact of cultural differences. Q9 Task 15 4.3 Make an effort to sensitively resolve differences, taking account of cultural considerations. Q9 Task 15 4.4 Address any difficulties with appropriate people and seek assistance when required. Q10 Task 15
HLTHIR403B Work effectively with culturally diverse clients and co-workers Critical aspects of evidence This unit is most appropriately assessed in the workplace or in a simulated workplace and under the normal range of work conditions. Assessment should be conducted on more than one occasion to cover a variety of circumstances to establish consistency. Holistic assessment of this unit of competency is encouraged to ensure application of these skills in conjunction with specific work functions. However, the unit may be delivered and assessed independently. Task 15 Required knowledge Recognition of cultural diversity in Australian society with many individuals living in many cultures. Q3 Recognition of cultural influences and changing cultural practices in Australia and its impact on diverse communities that make up Australian society. Q9 Knowledge of own cultural conceptions and pre-conceptions and perspective of diverse cultures. Q9 Recognition of impact of cultural practices and experiences on personal behaviour, interpersonal relationships, perception and social expectations of others. Q4 Recognition of culture as a dynamic social phenomenon. Q3, 4, 5, 7, 9 Recognition of culture as a range of social practices and beliefs evolving over time. Q5 Recognition that the word ‘normal’ is a value-laden, excluding concept that often precludes acknowledgment of the diversity of people, their life experiences and situations. Q5
Evidence Matrix The evidence matrix below identifies how each of the questions in the Interview Question Bank (Section 3) and the Practical Tasks (Section 4) demonstrate competence against the elements, performance criteria and critical aspects of evidence, underpinning skills and knowledge. Cluster 7 – Nursing assistance Units of competency HLTAIN301A Assist nursing team in an acute care environment HLTAIN302A Provide support in an acute care environment Element Performance Criteria Question Practical Tasks Supplementary Evidence HLTAIN301A Assist nursing team in an acute care environment Element 1 – Assist with the delivery of nursing care to clients in an acute care environment 1.1 Implement aspects of nursing care to support client needs according to nursing care plan and as delegated by a registered nurse. Task 16 1.2 Assist in completing assessment tools and collecting clinical data as delegated by a registered nurse. Task 16 1.3 Use appropriate equipment and procedures when collecting client clinical data. Task 16 1.4 Identify client preferences when collecting information to be considered in the development of nursing care plan. Task 16 1.5 Inform client of the purpose of information and data being sought and gain feedback on their understanding. Task 16 1.6 Inform client of the purpose of any procedure or activity and gain feedback on their understanding. Task 16 1.7 Seek and obtain client consent prior to seeking any information or providing any procedure or activity. Task 16 1.8 Communicate with clients in a manner and pace that meets their needs. Task 16 1.9 Report relevant information, including changes in client condition to a registered nurse. Task 16
HLTAIN301A Assist nursing team in an acute care environment Required knowledge (continued) awareness of relevant OHS guidelines, especially manual handling working within role and responsibility working effectively and following instructions complying with relevant policies, protocols, guidelines and procedures. Procedures and requirements for the collection of clinical data from clients Q2 Common equipment and aids utilised in the delivery of personal care Q5 Simple technical skills, including: simple dressing catheter care (not including insertion or removal of tubes) application of prostheses application of anti-thrombosis stockings assistance with breathing devices (under the direct supervision of a health professional) simple eye care. Q4 Principles and practices of confidentiality and privacy. Q1, 2 Principles and practices associated with supporting and assisting clients to meet personal care needs. Q1