17.3.1 (draft) 29/8/13 -Definitions Para 2 – Table updated to align with NGNP doc. -Definitions Para 2 – Defintions for Range Holder and Host CP and their relationship clarified. -Sub-port activations via Email/CSV – Para 11.8 -Sub-port activations – Activation window changed from 2 to 7day – Para 11.8 -Sub-port activations – New Appendix E attached – CSV template spec -Process Automation – Appendix D –EDI Spec - amended to correctly handle Reject Code 30 for Subsequent ports – Paras 11.8.2, 12.11.2 also amended 17.3.2 (draft) 16/10/13 -Revised text for Para 13.3 – Directory Services & Emergency Services Database -Appendix A – Contacts Register(Bilateral) – amended to include contact details for handling ESDB queries - 3 New Appendices added:- - Appendix F - User Guide – Customer Data for the Emergency & Operator Assistance Services - Appendix G - 999 Emergency File Format Interface Specification. - Appendix H – Code of Practice for Public Emergency Call Services between CPs & Emergency Services (sometimes referred to as the PECS Code) 17.3.5 31/3/14 Issue 17.3.5 uploaded to Magrathea & OTA web-sites – 31st March-14 – Range of revisions to Sect 12 (Multi-line Orders) -Reduced lead times for m/l DDI – Para12.2. -M/L Sub-port lead times split LCP/RH – Para 12.2 -S/L Sub-port lead times split LCP/RH – Para 11.2 -New Appendix J added – Multi-line process trial description Work in progress items:- -OOH Port desk availability schedule -Multi-line order Activation – needs fundamental overhaul -Multi-line activation – Para 6.1 - SLA wording too vague -DDI Breakout – needs some rules – current text too vague -PDI standardisation – Section B edits (records-only SLA) -OOH support process -Cancel Other Reason Codes -BT Interconnects – CP Fault reporting -ESDB process Improvements -Erroneous Ports & Disouted ownership – New process needed 17.3.6 22.5.14 Various CP comments removed (retained in v17.3.5)
Rejection Codes REJECTION REASON Reject Code. MAIN ORDER TYPE AMEND ORDER TYPE Provide Cease Return to Range Holder Change of Prefix and/or CUPID Subsequent Portability Service Restoration Re-present Change Cancel Other Cancel Own Order number missing or invalid 01 LCP CUPID missing or invalid 02 RH Order sent date and time missing or invalid 03 RH Order type missing or invalid 05 LCP RH Porting telephone number missing or invalid 06 LCP RH Telephone number out of agreed porting ranges 07 RH Porting prefix missing or mismatch with CUPID 09 RH Porting date missing or invalid 10 LCP RH Porting time slot missing or invalid 11 LCP RH Change or Cancel received after Porting Time 14 LCP RH Other (must detail reason for rejection separately) 15 LCP Re-present received too late 16 LCP Change or Cancel received after cut-off time 18 LCP RH Amend with no original Main order accepted 20 LCP
Duplicate order number (i.e., Main ) 21 LCP RH Insufficient lead time for order 22 LCP RH Order incomplete (i.e. some mandatory fields missing) 23 LCP RH Single Line Order but porting telephone number is Multi line 25 LCP Multi line order but porting telephone number is Single Line 26 LCP Porting order already accepted for telephone number (Different CRD) 28 LCP RH Porting order already accepted for telephone number (Same CRD) 29 LCP RH Telephone number already ported. (must be accompanied by valid CUPID of LCP) 30 LCP, RH Customer has no service with LCP 31 LCP Porting request out of current scope for Number Portability 32 LCP RH Porting order already cancelled. 33 LCP RH Second reschedule for Auto postpone port after activation window commenced 34 CRD for this telephone No. is in data freeze period 35 LCP RH
Rejection Codes REJECTION REASON Reject Code. MAIN ORDER TYPE AMEND ORDER TYPE Provide Cease Return to Range Holder Change of Prefix and/or CUPID Subsequent Portability Service Restoration Re-present Change Cancel other Cancel own Order number missing 01 LCP RH CUPID missing or invalid 02 LCP RH Order sent date and time missing or invalid 03 LCP RH Order type missing or invalid 05 LCP RH Main Billing telephone number missing or invalid 06 LCP RH Service Establishment required for Telephone Number Range 07 RH Porting prefix missing or mismatch with CUPID 09 RH Porting date missing or invalid 10 LCP RH Porting time slot requested missing or invalid 11 LCP RH Change or Cancel received after Porting Time 14 LCP RH Other (must detail reason for rejection separately) 15 LCP Re-present received too late 16 LCP Change or Cancel received after cut-off time 18 LCP RH
Amend without original Main order accepted 20 LCP RH Order number already used (Duplicate value) 21 LCP RH Insufficient lead time for order 22 LCP RH Order incomplete (i.e. some mandatory fields missing) missing info to be advised on Notes. 23 LCP RH Single Line Order but porting telephone number is Multi line 25 LCP Multi line order but porting telephone number is Single Line 26 LCP Porting order already accepted for telephone number (Different Porting Date) 28 LCP RH Porting order already accepted for telephone number (Same Porting Date) 29 LCP RH Telephone number already ported. (must be accompanied by valid CUPID of LCP) 30 LCP, RH Customer has no service with LCP 31 LCP Porting request out of current scope for Number Portability 32 LCP RH
Porting order already cancelled. 33 LCP RH Porting Date for this telephone No. is in data freeze period 35 LCP RH Order for this telephone No. received in data freeze period. 36 LCP RH LCP Installation postcode invalid 41 LCP Telephone Number(s) associated with MBN missing or invalid (must be accompanied in notes field if LOA confirmed) 44 LCP Number no longer exported 45 RH Security lines associated with the installation where there has been no order raised with the LCP to cease or transfer that service. 47 LCP Service on this number already ceased - Cease Export Order being processed 48 LCP Invalid Range Holder (i.e. telephone number does not belong to Range Holder). 52 RH LCP acceptance not confirmed on NPOR 54 RH LOA Held box ticked, but no contact name provided 55 LCP