Core Competence 3 – Providing a Stakeholder Focus (Stakeholders are those with whom CPA UK does business; within and without Parliament, within and without UK). Focuses on the needs and satisfaction of stakeholders; delivers a high quality service that is tailored to meet their needs and expectations. Level 1. Responds to stakeholder needs and meets their expectations. Responds quickly to stakeholder requests and keeps stakeholder updated on progress Meets commitments to stakeholder Handles difficult stakeholder with discretion, tact and diplomacy Is polite and courteous when responding to stakeholder enquiries Presents a professional image to the stakeholders Core Competence 4 – Continuous Improvement. Continually seeks ways to increase her / his effectiveness and efficiency; proactively finds ways to improve work processes and products, methods and systems; recognises, adapts and responds to the need for change; uses her / his initiative. Level 1. Maintains and develops personal effectiveness and efficiency; recognizes where work improvements can be made; adapts to change. Checks accuracy and quality of own work to ensure it meets expected standards Accepts and adapts to change Develops own skills and knowledge to improve performance Makes constructive suggestions to improve processes or work practices Sets and maintains high standards for her / himself Core Competence 5 – Working with People. Builds strong collaborative working relationships to achieve common goals; involves and supports others; shares information and best practice. Level 2. Builds good relationships and cooperation with others; removes barriers to effective working relationships.
Core Competence 6 – Communicating Clearly. Communicates ideas and information effectively, orally and in writing; uses language and a style of communication that is appropriate to the situation and audience; makes sure key messages are communicated and understood. Expresses information / ideas clearly orally and in writing Uses appropriate language, gestures and tone Uses correct spelling, punctuation and grammar Allows others to speak without interrupting Actively listens and responds to others Core Competence 7 – Influencing & Negotiating. Makes a strong positive impression on others; gains clear agreement and commitment from others by effective persuasion, influencing and negotiation. Level 2. Influences others through personal credibility; identifies other viewpoints and prepares well by gathering facts and data. Creates an immediate positive and credible impression Prepares well and backs up ideas with facts and data Takes time to understand the interests and concerns of others Seeks ‘win-win’ solutions where possible Uses good judgment in deciding when to give way and when to remain firm Core Competence 8 – Planning and Organisation. Plans ahead and works in a systematic and organised way, making sure resources are used efficiently and effectively to achieve goals and objectives. Level 1. Organises and completes tasks to agreed standards and timescales. Plans and organises time around set tasks with little or no supervision Completes tasks to agreed standards and timescales Recognises when additional support is needed to achieve tasks and seeks support