3.3.4 Negative and unintended outcomes As well as looking at and valuing the positive changes that are intended by PEP, the SROI analysis also investigates any unintended and negatives outcomes that occur. All stakeholders who were interviewed were asked whether any unintended or negative outcomes have occurred. Moreover, an open-ended question was also included in the questionnaires as follows: ‘are there any other changes for you because of coming to RCE? Positive or negative?’ Responses to this question can be found in Appendix E. 3.3.5 Impact map An impact map was created to capture the information above and show how RCE uses its resources to deliver PEP, which results in outcomes for its stakeholders. The impact map is shown in Table 5. Table 5: Impact Map – Output and Outcomes Stakeholders Inputs Outputs Outcomes Peer support workers 19 individuals recruited (2 left during the early stages of the programme) Trained 17 people to become OCN accredited peer support workers Run OCN accredited PEP programme one full day for 12 weeks One PEP open day. Each participant has three days’ work experience One graduation ceremony for 17 participants and 90 friends/family and loved ones Four participants engaged with professional development Improved employment situations leading to better financial situations Improved social situation/ less socially isolated Increased motivation and empowered Improved wellbeing Improved family relationships Improved skills Job outcomes. Friends, family and loved ones Improved relationships Benefits from knowing that the cared for person is in receipt of a positive experience giving the carer
Improved wellbeing 58% expected their wellbeing improvements as a result of the PEP to be permanent, with 3 stating the change has lasted or is expected to last 1 year, and a further respondent stating 6 months. Improved self-confidence and self-esteem A similar majority (58%) expected their increased self-confidence and self-esteem to be permanent, whilst 2 stated the benefit has lasted or is expected to last 1 year, and for 1 participant 6 months. Improved family relationships Half of respondents answered that this question was not applicable to them; 37.5% felt the change in family relationships was permanent, with 2 stating the benefit has lasted or is expected to last a year, and 1 participant 3 months. It is, however, encouraging that 37.5% is the lowest proportion of respondents that have found an outcome to be permanent, with over 50% of participants finding 5 out of 8 outcomes to be permanent. Participants have found benefits from the PEP to be generally long term rather than short term. In recognition of the information gathered and to avoid over claiming, this analysis considers the duration of outcome as 2 years. The assumptions are recorded in the table below. Table 7: Duration assumptions Stakeholder Outcomes Years Assumption Peer Support Worker Improved employment situations leading to better financial situation 2 100% of cohort 10 felt that this outcome would be permanent. 39% from cohort 1 to 10. improved social situation/less socially isolated 2 PW make friends on the course that are likely to be lasting, 70% of cohort 10 felt this would be a permanent outcome and 58% of participants from cohort 1 to 10 plus a further 3 said three years.
1 n/a Up to once a n/a n/a Up to once every 3 months Up to once a month n/a 1 to 3 times a week 4 n/a n/a n/a n/a Up to once every 3 months n/a n/a n/a 7 n/a n/a n/a n/a n/a Up to once every 3 months n/a n/a 8 1 to 3 times a week Up to once every 3 n/a n/a 1 to 3 times a week Up to once a month 1 to 3 times a week n/a 9 Up to once a fortnight n/a n/a n/a to once a month Up to once every 3 months n/a n/a 10 1 to 3 times a week n/a n/a n/a 1 to 3 times a week Up to once a month n/a n/a 11 n/a Up to once every 3 n/a Up to once every 3 Up to once a month Up to once a month Up to once every 3 Up to once every 3 months My mental health has declined since the end of PEP The quantities for these outcomes were the aggregated numbers taking into account positive and negative responses. Table 11: Quantities Secondary mental health services Acute Admission GP Community Services Prior Now Prior Now Prior Now Prior Now Per month Approx. 18 visits per month 2 2/3 visits a month 0 1/3 17 4 1/3 8 8 Per year 216 32 0 4 204 52 96 96 Quantity total 184 uses 4 152 0 Materiality and relevance
Stakeholder Outcomes Financial Proxy Full outcome Value Proportion of outcome attained Outcome value for PEP Peer support workers Improved employment situations leading to better financial situation HACT UK Social Value for the outcome: Financial Comfort £8,917 0.75 £6,688 improved social situation/less socially isolated HACT UK Social Value for the outcome: Member of social group. £1,850 0.53 £981 Increased motivation and empowered HACT UK Social Value for the outcome: Regular volunteering £3,249 0.5 £1,625 Improved wellbeing HACT UK Social Value for the outcome: Relief from depression/anxiety £36,766 0.42 £15,442 Improve family relationships HACT UK Social Value for the outcome: Rely on family £6,784 0.46 £3,121 increase skills HACT UK Social Value for the outcome: General training for job £1,567 1 £1,567 job outcome as a peer worker HACT UK Social value for outcome: Part time employment £1,229 1 £1,229 Family/ friend and loved ones improved relationships HACT UK Social Value for the outcome: Rely on family £6,784 0.38 £2,578 benefits from knowing that the cared for person is in receipt of a positive experience giving the carer more free time and they also report being less worried about the person and the future Average of HACT UK Social Value for the outcome: Feel in control of life £15,894 and CBT course £600. (Cost of buying a privately delivered CBT course. £40 and £100 - 10 sessions) £8,247 0.59 £4,866 Foundation Trust Recovery Ethos Cost of culture change programme £100,000 1 £100,000
Support Workers employment situations leading to better financial situation the outcome: Financial Comfort £8917 improved social socially isolated 10.2 0.53 HACT UK Social Value for the outcome: Member of social group £1,850 30% 20% 5,600.62 Increased motivation and empowered 13.6 0.5 HACT UK Social Value for the outcome: Regular volunteering £3249 30% 30% 10,825.67 Improved wellbeing 12.5 0.42 HACT UK Social Value for the outcome: Relief from depression/anxiety £36,766 30% 30% 94,580.54 Improve family 6.8 0.46 HACT UK Social Value for the outcome: Rely on family £6784 30% 30% 10,397.97 Improved skills 17 1 HACT UK Social Value for the outcome: General training for job £1,567 30% 20% 14,917.84 job outcomes 3 1 HACT UK Social value for outcome: Part time employment 30% 30% 1,806.63 Friends, family and loved ones improved 6.8 0.38 HACT UK Social Value for the outcome: Rely on family £15,894 30% 20% 9,816.72 benefits from knowing that the cared for person is in receipt of a positive experience giving the carer more free time and they also report being less worried about the person and the future 13.6 0.59 HACT UK Social Value for the outcome: Feel in control of life £15894 30% 30% 32,427.02
My mental health has declined Appendix F: Social Value Impact Map and SROI calculations Social Value UK - Impact Map Spreadsheet for developing SROI analysis. See guidance tab for further details. Stage 1 Stage 2 Stage 3 Who and how many? At what cost? What changes? How long? How much? Stakeholders Inputs Outputs Outcomes Evidence Description Duration of outcomes Indicator and source Quantity Who do we have an effect on? How many in group? What they and how Financial value of activity in numbers How would you describe the changes that result from activities after involving your stakeholders? How many years will/did it last? How would you measure it? Number of people How much change per person? Outcomes start Who has an effect on us? Where would/did you get the data from? Does it start in period of activity (1) or in period after (2) Peer Support Workers Improved employment situations leading to better financial situation 2 Number of participants reporting a change and distance travelled along 5 point scale 3.4 0.75 2
improved social situation/less socially isolated 2 Number of participants reporting a change and distance travelled along 5 point scale 10.2 0.53 2 Increased motivation and empowered 2 Number of participants reporting a change and distance travelled along 5 point scale 13.6 0.5 2 Improved wellbeing 2 Number of participants reporting a change and distance travelled along 5 point scale 12.5 0.42 2 Improve family relationships 2 Number of participants reporting a change and distance travelled along 5 point scale 6.8 0.46 2 Improved skills 2 Completion of program 17 1 2 job outcomes 2 number of participants reporting a role within the Trust that had been out of work 3 1 2 and loved ones improved relationships 2 Number of friends/family members reporting a change and distanced travelled along 5 point scale 6.8 0.38 2 benefits from knowing that the cared for person is in receipt of a positive experience giving the carer more free time and they also report being less worried about the person and the future 2 Number of friends/family members reporting a change and distanced travelled along 5 point scale 13.6 0.59 2 Trust Recovery ethos integrated into all service delivery 1 Consultation with Trust -strategy of Trust 1 1 2 Total
Stage 3 continued. Stage 4 How valuable? How much caused by the activity? Still material? Value (options) Deadweight % Displacement % Attribution % Drop off % Impact Weighting Financial Proxy Value By How much more important than the least What proxy would you use to value the change? What is the value of the proxy for the change per person? What will happen/what would have happened without the activity? What activity would/did you displace? Who else contributed to the change? Does the outcome drop off in future years? Number of people times quantity times value, less deadweight, displacement and attribution Lowest = 1 Where would/did you get the data? Peer HACT UK Social Value for the outcome: Financial Comfort £8917 https://www.hact.org.uk/value-calculator 6,688 30% 0% 30% 33% 11,141.79 HACT UK Social Value for the outcome: Member of social group £1,850 https://www.hact.org.uk/value-calculator 981 20% 0% 30% 33% 5,600.62 HACT UK Social Value for the outcome: Regular volunteering £3249 https://www.hact.org.uk/value-calculator 1,625 30% 0% 30% 33% 10,825.67 HACT UK Social Value for the outcome: Relief from depression/anxiety £36,766 https://www.hact.org.uk/value-calculator 15,442 30% 0% 30% 33% 94,580.54
HACT UK Social Value for the outcome: Rely on family £6784 https://www.hact.org.uk/value-calculator 3,121 30% 0% 30% 33% 10,397.97 HACT UK Social Value for the outcome: General training for job £1,567 https://www.hact.org.uk/value-calculator 1,567 20% 0% 30% 33% 14,917.84 HACT UK Social value for outcome: Part time employment https://www.hact.org.uk/value-calculator 1,229 30% 0% 30% 33% 1,806.63 and Ones HACT UK Social Value for the outcome: Rely on family £15,894 https://www.hact.org.uk/value-calculator 2,578 20% 0% 30% 33% 9,816.72 HACT UK Social Value for the outcome: Feel in control of life £15894 https://www.hact.org.uk/value-calculator 4,866 30% 0% 30% 33% 32,427.02 Trust Cost of culture change programme 100,000 50% 0% 80% 33% 10,000.00 Total 201,514.80 Calculating Social Return Calculating Social Return Discount rate 3.5% Discount rate Year 0 Year 1 Year 2 Year 3 Year 4 Year 5 Year 0 Year 1 Year 2 Year 3 Year 4 Year 5 0.00 11,141.79 7,465.00 0.00 0.00 0.00 7,465.00 0.00 0.00 0.00 0.00 5,600.62 3,752.41 0.00 0.00 0.00 3,752.41 0.00 0.00 0.00 0.00 10,825.67 7,253.20 0.00 0.00 0.00 7,253.20 0.00 0.00 0.00