Upon the sender’s request, a remittance transfer provider must promptly provide to the sender a notice describing the sender’s error resolution and cancellation rights, using language set forth in Model Form A-36 of Appendix A to this part or substantially similar language. For any remittance transfer scheduled by the sender at least three business days before the date of the transfer, the description of the rights of the sender regarding cancellation must instead reflect the requirements of § 1005.36(c). SUMMARY Requirements Descriptions Grouping -In close proximity to one another and a sender can reasonably calculate the total amount of the transaction and the amount that will be received by the designated recipient -does not apply to mobile or text—but they could be sent sequentially Proximity -Generally must be disclosed in close proximity to the other information required -does not apply to mobile or text Prominence and Size -Written disclosures required by this subpart must be provided on the front of the page on which the disclosure is printed. Disclosures required by this subpart that are provided in writing or electronically must be in a minimum eight-point font, except for disclosures provided via mobile application or text message Segregation -Disclosures required by this subpart that are provided in writing or electronically must be segregated from everything else and must contain only information that is directly related to the disclosures required under this subpart Directly related includes i. The date and time of the transaction; (C) SUMMARY
Disclosures for Dollar-to-Dollar Remittance Transfers (§ 1005.31(b)(1)) transfer, but prior to payment being made for the transfer A-34 Model Form for Receipts for Remittance Transfers (§ 1005.31(b)(2)) When payment is made for the remittance transfer, if conducted entirely by telephone a receipt may be mailed or delivered no later than one business day after payment is made If entirely by telephone from a sender’s account held by a provider then on the next regularly scheduled periodic statement for the account or within 30 days after payment is made if there is no periodic statement. A-35 Model Form for Combined Disclosures for Dollar-to-Dollar Remittance Transfers When the sender requests transfer, but prior to payment being made for the transfer A-36 Model Form for Error Resolution and Cancellation Disclosures (Long) (§ 1005.31(b)(4)) Upon sender’s request you must provide A-37 Model Form for Error Resolution and Cancellation Disclosures (Short) (§§ 1005.31(b)(2)(iv) and (b)(2)(vi)) Upon payment in the receipt A-38 Model Form for Pre-Payment Disclosures for Remittance Transfers Exchanged into Local Currency – Spanish (§ 1005.31(b)(1)) When the sender requests transfer, but prior to payment being made for the transfer A-39 Model Form for Receipts for Remittance Transfers Exchanged into Local Currency – Spanish (§ When payment is made for the remittance transfer, if conducted entirely by
Foreign Remittance Error Log Sender’s Name Address and Phone Designated Recipient Name, Address and Phone Date Error Was Filed Oral or Written Statement Attached Date that the Foreign Remittances Was Sent In 180 time frame? Yes or N0 Investigation Results If Reg E applies If error occurred If error did not occur Investigation Results if Reg E does not apply Date the file was completed File Number Notes