Functional Job Description: Returns Processor Company: Bluestem Brands, Inc. Job Title: Returns Processor Date: 11-13-17 Dept/Facility: DC, Eatonton, GA Product Section: Inbound Electronic Doc. # FJD Returns Processor FINAL 11-13-17 Work Hours Overtime: Voluntary and/or mandatory per production requirements. Breaks: Two 15-minute breaks and one lunch within 8-hour shift Shift: Days of week: Time: First Monday – Friday 5:00 AM to 1:30 PM Second NA NA Job Rotation Yes Job Training or Credentials Required at Hire Education/ training: None required; high school diploma or GED preferred. Knowledge/ cognitive skills: Basic math, reading, writing and oral communication skills preferred. Ability to organize work tasks and work independently or as part of a team. Machines, Tools and/or Equipment Used Computer, handheld scanner, box cutter, highlighter, pen, stapler, staple remover, tape, label printer and labels. Workbench at 37” (heights vary at each workbench per personal preference). Shelf heights at 10”, 33” and 60”. Job Purpose/ Objectives Process returned merchandise for appropriate disposition: refund or exchange. Safety and Personal Protective Equipment Required *Available Hard Hat Steel Toe Footwear Safety Glasses Gloves: Face Shield Protective Clothing Safety Glasses/Side Shields Leather Dust Mask Safety Vest Fall Protection Harness Safety Goggles Hearing Protection* Compensatory methods to mitigate heat Rubberized/cloth* Chemical Cut proof Safety/ Equipment Training/ Certification Required Daily Meeting and Stretch Breaks (includes:) Industrial Truck Training OSHA Training (Rules and Regulations) Safety Topics EZ-Go New Hire Safety Orientation Safety Policies Walkie-Rider Right to Know Questions & Answers Pallet Jack Lockout/Tag Out Review Safety Committee Minutes Forklift (sit down) Regulated Materials Training (ORM-D) Supervisor Safety Updates Stand-up Reach Truck Order Picker Transpositioner Pivot Pro Vacuum Lift
Functional Job Elements % of Shift Obtain bag or box Obtain bag or box from staging area and move to workbench (37” high, heights vary at each workbench per personal preference). 5 Process returned item Open bag or box with box cutter. Remove item. Process return: computer, scan, generate label. Maximum weight of 10#, average 5# or less. . 90 Place item in box on shelf Place item in box on shelf. Three shelf levels: 10”, 33” and 60”. 5 Physical Factors Manual Material Handling (lbs) Floor-Knuckle (0” to 30”) Knuckle-Chest (30” to 50’) Chest-Overhead ( > 50”) Carry - Two Hands; Front Carry - One Hand; Side Push Pull 100 75
50 25 15 10 5 0 Exp N R O F C N R O F C N R O F C N R O F C N R O F C N R O F C N R O F C Postures/Movements Head/Neck Exp Sit Stand Walk Bal Stairs Foot contrl Twist Waist Bend Waist Squat Kneel Crawl Reach below 54” Reach above 54” Flex Static Ext Static Rot Static Flex Dyn Ext Dyn Rot Dyn C F O R N Hand Use Sensory Communication Abbreviations: Bal=Bal, Exp=Exposure, Contrl=Control, Flex=Flexion, Ext=Extension, Dyn=Dynamic, Manip=Manipulation Exp Simple Grasp Firm Grasp Fine Manip See Hear Touch Feel Taste Smell Talk Read Write Hand Signal C F O R N Environmental Factors Exposure Level Key/Comments N R O F C Outdoor Work Comments: a Indoor Work Heat Cold Wet/ Humid Hearing Protection