STRATEGIC GOALS ANNUAL PERFORMANCE OBJECTIVES 2016/2017 2017/2018 2018/2019 ADMINISTER AND MANAGE THE .ZA DOMAIN NAME SPACE Build internal and/or alternative registry management capacity through ZA zone file management and signing ZA zone Broaden EPP-standard registry operator base to create alternative registry capacity through non-ZACR SLDs Support development of .ZA registry operations capacity through increased registrations and best practice technical and other measures COMPLY WITH INTERNATIONAL BEST PRACTICE IN THE ADMINISTRATION OF THE .ZA DOMAIN NAME SPACE Expand .ZA infrastructure security, trust and redundancy through DNSSec and additional redundancy measures Expand infrastructure resiliency through increased IPv6, Anycast and security enhancements Expand DNSSec reach to the rest of new SLDs Measure international best practices and .ZA’s performance in relation thereto, and implement measures to close best practice gaps in .ZA Implement ZADNA’s nameserver infrastructure upgrades
STRATEGIC GOALS ANNUAL PERFORMANCE OBJECTIVES 2016/2017 2017/2018 2018/2019 EVALUATE THE ECT ACT’S EFFECTIVENESS IN RELATION TO .ZA MANAGEMENT Benchmark ECT Act regarding domain names against foreign domain name laws and regulatory frameworks Submit potential statutory and regulatory enhancements to strengthen ZADNA’s mandate Benchmark ECT Act regarding domain names against foreign domain name laws and regulatory frameworks OVERSEE IMPLEMENTATION OF ADR REGULATIONS Implement Minister’s promulgated amendments to ADR Regulations Ensure compliance of relevant parties with the Regulations Measure trends in domain name dispute resolution in .ZA and in ICANN TLDs Enforce compliance of ADR parties with Regulations Measure ADR impact in eradicating intellectual property abuse in ZA. ENSURE BUSINESS SUSTAINABILITY AND EFFECTIVENESS Increase revenue through increased ZADNA’s share in .ZA per domain name revenue split and through dotCities revenue generation Enhance internal controls and implementing additional corporate governance measures Support .ZA and dotCities promotional campaigns to increase domain name registration Increase reserves through increased surplus investments
registrations will surpass the 1.1 million mark during the financial year. Risk management B. PROGRAMME-SPECIFIC RISKS Programme Risk Mitigation measure 1. Administer & manage .ZA Namespace (a) ZACR non-compliance: ZACR not wholly complying with the ZA Operating Agreement stipulations Compliance enforcement to be enforced regularly, including performance of various audits 2. Comply with International Best Practice in .ZA (a) Poor DNSSec adoption: DNSSec deployment may not get buy-in of the broader .ZA market, which will slow down DNSSec deployment Awareness about DNSSec importance and benefits to be created through regular interactions with .ZA registrars. (b) Poor public participation: Because the local internet community remains “closed” and the domain name industry is perceived to be too technical, very few people may participate in public consultation processes. Expand individual role player consultations. Publicize public consultation notices in key publications to increase participation. 3. License and regulate Registries and Registrars (a) ECTA amendments not as fast as desired: Following the White Paper Continue in the Minister’s National ICT Forum and regularly engage and lobby
Programme Risk Mitigation measure 4. Enhance Public Awareness about Domain Names (a) Insufficient awareness: ZADNA’s resources allocated for public awareness may be insufficient if awareness is to be created beyond the immediate domain name community. Partner with relevant stakeholders on their awareness campaigns. Employ suitable personnel. (b) New gTLDs slow down .ZA growth: New gTLDs may be marketed more actively in SA and provide aggressive competition to .ZA Increase .ZA awareness Provide new SLD options 5. Make Domain Name Policy Recommendations to the Minister (a) Poor DTPS relationship: Relations with DTPS may not be as effective as they should be, which may result in unclear expectations about what types of policy recommendations the DTPS seeks from ZADNA. CEO to manage relations with the Minister’s Office and DTPS to ensure continued active communications between ZADNA and DTPS. 6. Achieve Business Sustainability and Effectiveness (a) Insufficient revenue collection: Domain name revenue may decrease through slow down in domain name registration Ensure domain name revenue is collected in time Ensure reserve funds are invested in competitive investment options to achieve competitive interest.
Annual Operational Plan 2016/2017 STRATEGIC GOAL ANNUAL OBJECTIVE KEY TASKS PERFORMANCE TARGETS RESOURCE Quarter 1 Quarter 2 Quarter 3 Quarter 4 1. ADMINISTER & MANAGE .ZA DOMAIN NAMESPACE 1.1 Monitor ZA Operating Agreement implementation (a) Ensure ZACR compliance with Operating Agreement Measured & analysed ZACR quarterly performance Measured & analysed ZACR quarterly performance Measured & analysed ZACR quarterly performance Measured & analysed ZACR quarterly performance CEO, FM 1.2 Standardize SLD policy framework (a) Finalize outstanding SLD charters Draft law.za charter released for consultation Draft school.za charter released for consultation Finalised school.za charter & pricing Completed law.za & school.za transition report PRM Finalised law.za charter & pricing (b) Monitor SLD General Policy implementation Implementation report on Protection of Personal Information and Privacy & Proxy Registration Services Implementation report on Data Uniformity & Whois Annual report GP compliance and review
STRATEGIC GOAL ANNUAL OBJECTIVE KEY TASKS PERFORMANCE TARGETS RESOURCE Quarter 1 Quarter 2 Quarter 3 Quarter 4 2. COMPLY WITH INTERNATIONAL BEST PRACTICE IN .ZA ADMINISTRATION 2.1 Implement secure & reliable infrastructure & practices (a) Oversee DNSSec deployment Completed analysis & report on DNSSec deployment by registry operators Completed analysis & report on DNSSec deployment by registry operators TM/C, PRM Held DNSSec awareness event Held DNSSec awareness event TM/C, CAC (b) Ensure uninterrupted ZA zone file management Completed report on ZADNA’s nameserver performance Completed report on ZADNA’s nameserver performance Completed report on ZADNA’s nameserver performance Completed report on ZADNA’s nameserver performance TM/C 2.2 Identify best practice gaps (a) Measure .ZA performance against other Top Level Domains (TLDs) Finalised benchmarking scope Completed benchmarking report Finalised best practice interventions NDC, PRM STRATEGIC GOAL ANNUAL OBJECTIVE KEY TASKS PERFORMANCE TARGETS RESOURCE Quarter 1 Quarter 2 Quarter 3 Quarter 4
3. LICENSE & REGULATE REGISTRIES & REGISTRARS 3.1 Influence shift in broader policy and legislative regime #* (a) Contribute to DTPS policy & legislative amendments to enhance ZADNA’s regulatory mandate Completed report to Board about developments in ICT policy review Internally approved proposed amendments Proposed amendments submitted to Minister Annual report submitted to Ministry about regulatory challenges & developments PRM, CEO #* = In line with DTPS’s Strategic Objective 2.1 (Implement the Policy and legislative programme aligned to the ICT White Paper). Task achievement depends on DTPS success in meeting its related targets.
STRATEGIC GOAL ANNUAL OBJECTIVE KEY TASKS PERFORMANCE TARGETS RESOURCE Quarter 1 Quarter 2 Quarter 3 Quarter 4 4. PUBLISH DOMAIN NAME REGISTRATION GUIDELINES 4.1 Develop SLD registration practices & guidelines (a) Publish .ZA Registration Practices & Guidelines Finalised registration practices & guidelines Published registration practices & guidelines Updated registration practices & guidelines PRM, CAC (b) Publish SLD charter guidelines Finalised SLD charter guidelines Published SLD charter guidelines PRM, CAC (c) Publish ZACR registrar accreditation guidelines Finalised ZACR registrar accreditation guidelines Published ZACR registrar accreditation Updated ZACR registrar accreditation PRM, CAC 4.2 Publish global registration guidelines & practices (a) Publish global domain name registration guidelines & practices Finalised global domain name registration guidelines Published global domain name registration guidelines PRM, CAC
STRATEGIC GOAL ANNUAL OBJECTIVE KEY TASKS PERFORMANCE TARGETS RESOURCE Quarter 1 Quarter 2 Quarter 3 Quarter 4 5. ENHANCE PUBLIC AWARENESS 5.1 Implement .ZA education & awareness campaign (a) Implement ZADNA awareness 2 quarterly local stakeholder briefings held 2 quarterly local stakeholder briefings held 2 quarterly local stakeholder briefings held CAC, PSC (b) Implement .ZA public awareness Events in 2 provinces Events in 2 provinces Coverage in 2 national radio stations, 2 print media Coverage in 2 national radio stations, 2 print media, CAC Briefing to CIPC & NYDA Outreach events in 3 provinces Events in 3 provinces Briefing to BUSA, Brand SA Briefing to SACF, SEDA, SEFA 5.2 Broaden participation in domain name value chain # (c) Implement registrar-reseller capacity building Finalised project scope Registrar-reseller training event in 2 provinces Registrar-reseller training event in 2 provinces Registrar-reseller training event in 2 provinces PSC, CAC, TM 5.3 Enhance .ZA Website Presence for Strategic Communities ## (a) Implement Schools .ZA Website Project 5 published schools websites in Eastern Cape, Western Cape & Gauteng 5 published schools websites in KZN & Mpumalanga 5 published schools websites in Free State & Northern Cape 5 published schools websites in Limpopo & North West CAC, PSC #* = In line with DTPS’ Strategic Objective 2.2 (Promote transformation of the ICT Sector through the development of the ICT SMME Support Strategy). ## = In line with DTPS’ Strategic Objective 3.1 (Implement the Information Society and Development Programme focused on the e-Strategy and e-Government) ‘
** = Task completion de STRATEGIC GOAL ANNUAL OBJECTIVE KEY TASKS PERFORMANCE TARGETS RESOURCE Quarter 1 Quarter 2 Quarter 3 Quarter 4 6. CONDUCT RESEARCH, SURVEYS & INVESTIGATIONS 6.1 Release annual research report (a) Conduct .ZA market survey Finalised research scope Appointed research service provider Commenced market research Completed survey report NDM, outsourced service provider 6.2 Enforce ZACR compliance with Operating Agreement (a) Audit ZACR compliance with Operating Agreement Finalised compliance audit scope Appointed service provider Completed ZACR audit report PRM, TM/C Audit notice sent to ZACR STRATEGIC GOAL ANNUAL OBJECTIVE KEY TASKS PERFORMANCE TARGETS RESOURCE Quarter 1 Quarter 2 Quarter 3 Quarter 4 7. PUBLISH .ZA DOMAIN NAME REGISTRATION INFORMATION 7.1 Publish annual .ZA registration report (a) Monitor & compile .ZA registration statistics & trends Finalised quarterly .ZA registrations report Finalised quarterly .ZA registrations report Finalised quarterly .ZA registrations report Completed .ZA registrations report PSC, CAC
sk completion d STRATEGIC GOAL ANNUAL OBJECTIVE KEY TASKS PERFORMANCE TARGETS RESOURCE Quarter 1 Quarter 2 Quarter 3 Quarter 4 8. MAKE DOMAIN NAME POLICY RECOMMENDATIONS TO THE MINISTER 8.1 Influence local Internet Governance # (a) Participate in coordinating local Internet Governance (IG) dialogue Finalised IG engagement scope with local IG partners Held annual IG event Completed local IG report Distribution of annual local IG report NDC, PSC (b) Recommend SA-centric IG policy positions to DTPS #* Completed IG policy gap analysis Submitted IG policy recommendations to DTPS PRM, CEO 8.2 Enhance participation in key Internet policy fora # (a) Contribute to ICANN & other relevant fora processes Written analysis of key ICANN & other policy processes Written analysis of key ICANN & other policy processes Written analysis of key ICANN & other policy processes Written analysis of key ICANN & other policy processes CEO, PRM Approved contribution to specific ICANN processes Approved contribution to specific ICANN processes CEO, PRM 8.3 Enhance relationships with govt & Parliament (a) Regularly update DTPS about ZADNA's work Submitted Internet Governance & policy report to DTPS Submitted Internet Governance & policy report to DTPS Submitted Internet Governance & policy report to DTPS PRM, CEO #* = In line with DTPS’s Strategic Objective 2.1 (Implement the Policy and legislative programme aligned to the ICT White Paper). Task achievement depends on DTPS success in meeting its related targets. # = In line with DTPS’s Strategic Objective 2.1 (Implement the Policy and legislative programme aligned to the ICT White Paper) ependent on coopetion of Z
STRATEGIC GOAL ANNUAL OBJECTIVE KEY TASKS PERFORMANCE TARGETS RESOURCE Quarter 1 Quarter 2 Quarter 3 Quarter 4 9. EVALUATE ECT ACT EFFECTIVENESS IN RELATION TO .ZA MANAGEMENT 9.1 Contribute to ECTA amendments #* (a) Submit ZADNA’s proposed amendments to DTPS Finalised ZADNA submission Submitted, proposed amendments & enhancements Follow-up on DTPS PRM, CEO #* = In line with DTPS’s Strategic Objective 2.1 (Implement the Policy and legislative programme aligned to the ICT White Paper). Task achievement depends on DTPS success in meeting its related targets. STRATEGIC GOAL ANNUAL OBJECTIVE KEY TASKS PERFORMANCE TARGETS RESOURCE Quarter 1 Quarter 2 Quarter 3 Quarter 4 10. OVERSEE .ZA ADR PROCESS 10.1 Oversee ADR implementation (a) Ensure adjudicator & registry compliance (i) Timely publishing of finalised decisions (ii) Timely payment of ADR fees to ZADNA (i) Timely publishing of ADR decisions (ii) Timely payment of ADR fees to ZADNA (i) Timely publishing of ADR decisions (ii) Timely payment of ADR fees to ZADNA (i) Timely publishing of finalised decisions (ii) Timely payment of ADR fees to ZADNA FM, PRM
STRATEGIC GOAL ANNUAL OBJECTIVE KEY TASKS PERFORMANCE TARGETS RESOURCE Quarter 1 Quarter 2 Quarter 3 Quarter 4 11. ENSURE ZADNA BUSINESS SUSTAINABILITY & EFFECTIVENESS 11.1 Achieve financial sustainability # (a) Regularly collect domain name revenue (i) Monthly domain name revenue collection (ii) Expenditure within budget (i) Monthly domain name revenue collection (ii) Expenditure within budget (i) Monthly domain name revenue collection (ii) Expenditure within budget (i) Monthly domain name revenue collection (ii) Expenditure within budget FM (b) Increase ZADNA's share in ZACR's per domain name revenue Board-approved increase in ZADNA's share of ZACR per domain name fees Implementation of increased ZADNA share of ZACR per domain name fee Completed annual review of ZACR per domain name fee FM, CEO (c) Collect law.za per domain name fee Approved law.za pricing & revenue split Collected law.za revenue Collected law.za revenue FM (d) Generate dotCities revenue ** Proposed scope of ZADNA role in dotCities DTPS-approved ZADNA’s dotCities role Finalised dotCities framework FM, CEO ##mmm # = In line with DTPS’ Strategic Objective 4.2 (Create a high performing organisation to enable achievement of the Department’s mandate) ** = Task completion dependent on DTPS formalizing ZADNA’s role in dotCities.
STRATEGIC GOAL ANNUAL OBJECTIVE KEY TASKS PERFORMANCE TARGETS RESOURCE Quarter 1 Quarter 2 Quarter 3 Quarter 4 11. ENSURE ZADNA BUSINESS SUSTAINABILITY & EFFECTIVENESS 11.2 Enhance internal controls & corporate governance framework # (a) Implement additional internal policies & procedures Reviewed internal policies & procedures Approved Consumer Complaints policy Approved Fraud Prevention Policy Reviewed Farco Charter PRM, CEO Approved amendments to Travel & Subsistence Policy Approved Access to Information Policy Approved Appeals & Review Procedures Reviewed Manco Charter PRM, CEO Approved Risk Management Policy Approved Information Policy Approved Techcomm Charter PRM, CEO Approved internal audit committee charter Approved stakeholder relations policy Approved Marketing & Advertising Policy CEO, PRM (b) Appoint internal auditor Approved terms of engagement Appointed internal auditor Commenced internal auditor role CEO, Board (c) Appoint Company Secretary Approved terms of engagement Appointed Company Secretary Commenced Company Secretary role CEO, Board # = In line with DTPS’ Strategic Objective 4.1 (Improve performance of SOC’s through proactive and stringent oversight)
STRATEGIC GOAL ANNUAL OBJECTIVE KEY TASKS PERFORMANCE TARGETS RESOURCE Quarter 1 Quarter 2 Quarter 3 Quarter 4 11. ENSURE ZADNA BUSINESS SUSTAINABILITY & EFFECTIVENESS 11.2 Enhance internal controls & corporate governance framework # (d) Appoint new external auditor Approved Request for Proposals Approved external auditor appointment Completed external auditor orientation CEO, Board (e) Implement a Board Charter Approved Board Charter Implemented Board Charter Monitoring CEO, Board (f) Implement a Code of Ethics Approved Code of Ethics Implemented Code of Ethics Monitoring CEO, Board (g) Develop a Conflict of Interest policy Approved Board Conflict of Interest policy Implemented Board Conflict of Interest policy Monitoring CEO, Board (h) Review Board Committee charters Reviewed Techcom charter Reviewed Farco charter Reviewed Manco charter CEO, Board 11.3 Build human resource sustainability ## (a) Implement a human capital development strategy Approved human capital development strategy Implemented human capital development strategy Implementation progress report Consultant, CEO (a) Implement an internship program Finalised program scope Commenced internship Compiled progress report Compiled progress report CEO # = In line with DTPS’ Strategic Objective 4.1 (Improve performance of SOC’s through proactive and stringent oversight) ## = In line with DTPS’ Strategic Objective 4.2 (Create a high performing organisation to enable achievement of the Department’s mandate)