7 Vehicle No. Route/Line No./Name Time (a.m./p.m.) Route Announced? Y/N Text of Announcement 8 Vehicle No. Route/Line No./Name Time (a.m./p.m.) Route Announced? Y/N Text of Announcement 9 Vehicle No. Route/Line No./Name Time (a.m./p.m.) Route Announced? Y/N Text of Announcement 10 Vehicle No. Route/Line No./Name Time (a.m./p.m.) Route Announced? Y/N Text of Announcement Notes/observations (lift/ramp use, assistance provided, etc.) Name: ___________________________________________________ Route Identification Data Collection Form Stop/Station/Location Date Page No. Total Pages: 11 Vehicle No. Route/Line No./Name Time (a.m./p.m.) Route Announced? Y/N Text of Announcement 12 Vehicle No. Route/Line No./Name Time (a.m./p.m.) Route Announced? Y/N Text of Announcement 13 Vehicle No. Route/Line No./Name Time (a.m./p.m.) Route Announced? Y/N Text of Announcement 14 Vehicle No. Route/Line No./Name Time (a.m./p.m.) Route Announced? Y/N Text of Announcement 15 Vehicle No. Route/Line No./Name Time (a.m./p.m.) Route Announced? Y/N Text of Announcement 16 Vehicle No. Route/Line No./Name Time (a.m./p.m.) Route Announced? Y/N Text of Announcement
This will allow the agency to compare the level of service ADA paratransit eligible riders receive with other riders and demonstrate to FTA during oversight activity that the service is being monitored and is free of capacity constraints. For example, this could include generating and analyzing a list of all trip request denials to determine if any denials applied disproportionately to ADA paratransit eligible riders. Taxi Subsidy Service Monitoring provider-side taxi subsidy services, where a transit agency or call center contractor handles trips requests, is relatively straightforward. Transit agencies can require taxi companies participating in the program to report actual pickup and drop-off times for trips assigned to them as well as other statistics. Because riders arrange trips directly with participating taxi companies, monitoring user-side taxi subsidy services requires other techniques. One suggested approach is to analyze a sample of voucher trip records and compare the time the rider requested the trip with the dispatch records for when the taxi driver accepted the trip assignment and to examine the actual pickup and drop-off times. This permits comparisons of response times and on-time performance with the levels of service provided to other riders. Demand Responsive Route Deviation Service For transit agencies that accept route deviation requests from all riders (i.e., regardless of disability), monitoring is more straightforward since the service is not fixed route. It is not necessary to monitor compliance with the complementary paratransit requirements. FTA suggests that transit agencies analyze how they handle route deviation requests to confirm that there are no restrictions in ways that might be discriminatory to those who can only use the service via off-route deviations.
Physical functional abilities needed to perform tasks required to use fixed route transit system: Walking speed Endurance Coordination Strength Balance Gait Range of motion Dexterity Cognitive Functional Skills List Cognitive functional abilities needed to perform tasks required to use fixed route transit system: Orientation to person, place and time Judgment and safety skills Problem solving Coping skills Short and long-term memory Concentration (attention to task) Ability to seek and act on directions Ability to process information Ability to communicate needs Consistency Behavioral skills Sensory Functional Skills List Sensory functional abilities needed to perform tasks required to use fixed route transit system: Orientation to place Directional wayfinding Ability to detect changes on surfaces Ability to detect environmental cues (hearing) Proficiency in using mobility aids
Table 12-1 – Circular Chapters that Discuss Monitoring Activities Chapter Monitoring Topics Discussed 1 – Introduction and Applicability Services under contract or other arrangement 2 – General Requirements N/A 3 – Transportation Facilities Design review Construction oversight 4 – Vehicle Acquisition and Specifications Pre-delivery vehicle inspections 6 – Fixed Route Service Stop announcements Route identification announcements 7 – Demand Responsive Service Determining equivalency for each service requirement 8 – Complementary Paratransit Service On-time pickup performance Denials and missed trips Trip lengths Telephone system performance 9 – ADA Paratransit Eligibility Timeliness of ADA paratransit eligibility determinations Accuracy of no-show and missed trip coding 10 – Passenger Vessels Accommodating passengers who use mobility aids Providing on-board assistance Complaint processing 12 – Oversight, Complaints, and Monitoring Complaint processing To ensure compliant service, FTA recommends that transit agencies go beyond reviewing performance reports and data or conducting desk audits and observe actual service. Even when agency policies and procedures may be correct, actual practices may differ. Monitoring how transit employees interact with riders with disabilities is a key element in ensuring compliance. Some of these activities, such as whether vehicle operators announce stops, are relatively easy to monitor (e.g., through the use of secret riders). Other activities, such as properly deploying bus ramps at stops, occur less frequently. Approaches for monitoring compliance may depend on the frequency of activity that occurs in service.
Abbreviations and Acronyms ABA – Architectural Barriers Act of 1968 Access Board – U.S. Architectural and Transportation Barriers Compliance Board ACD – Automatic Call Distribution ADA – Americans with Disabilities Act ADA-ABA AG – ADA-ABA Accessibility Guidelines of 2004 ADAAG – ADA Accessibility Guidelines AGT – Automated Guideway Transit ANSI – American National Standards Institute BRT – Bus Rapid Transit CFR – Code of Federal Regulations CIL – Center for Independent Living CR – Curb ramps CRO – Complaints Resolution Official DOJ – Department of Justice DOT – Department of Transportation DOT Standards – ADA Standards for Transportation Facilities (2006) incorporating ADA-ABA AG with additional modifications FACTS – Functional Assessment of Cognitive Transit Skills FHWA – Federal Highway Administration FRA – Federal Railroad Administration FTA – Federal Transit Administration GVWR – Gross Vehicle Weight Rating HIPAA – Health Insurance Portability and Accountability Act IBC – International Building Code ISA – International Symbol of Accessibility LEP – Limited English Proficiency MAP-21 – Moving Ahead for Progress in the 21st Century MOU – Memorandum of Understanding MPH – Miles per hour PCA – Personal Care Assistant PII – Personally Identifiable Information PVO – Passenger Vehicle Operator RED – Regional Eligibility Database
Section 504 – part of the Rehabilitation Act of 1973 pertaining to prohibition of discrimination TCRP – Transit Cooperative Research Program TDD – Telecommunications Device for the Deaf Title VI – of the Civil Rights Act of 1964, protecting persons from discrimination TRS – TTY (see below) Relay Service TTY – Text Telephone U.S.C. – United States Code UFAS – Uniform Federal Accessibility Standards