Procure, install, secure, administer, maintain and upgrade all approved IT hardware and software that is not provided by the NASA IT contractor. Maintain and update inventory and obsolescence schedules. This is a performance standard requirement, see Section 9.0 for details. Perform IT planning, including compliance tracking, compliance reporting, and implementing the IT Capital Planning Investment Control (CPIC) process. Update and compare Summary Investment Business Case (SIBC) data. Provide subject-matter expertise to WSTF organizations responsible for developing SIBCs. 5.14.2 Support Provide support for various Information Resources Directorate (IRD) IT Governance Boards, Control Boards, Technical Forums, regular internal IRD meetings, and NASA IT Working Groups. Provide responses to data calls, analyses, assessments, and support for audits related to privacy. Reduce the use of personally identifiable information and eliminate the use of social security numbers. Support breach response activities in the event of a suspected or actual security breach affecting personally identifiable information. Comply with Section 508 of the Rehabilitation Act. This includes completing a periodic Section 508 self-evaluation survey from the Department of Justice (DoJ) and assuring compliance with Section 508 when developing, maintaining, and procuring new electronic and information technology (E&IT) products and services. Complete all requests for data/information from NASA Headquarters and external Federal Government entities. The Contractor shall log and track all data call products and provide final dispositions to IRD for reporting to Headquarters. 5.14.3 Enterprise Architecture Support Enterprise Architecture activities in accordance with NPR 2830.1, NASA Enterprise Architecture Procedures. Document and analyze baseline information (artifacts and relationships) data, and supporting applications and technologies to identify opportunities for streamlining, collaboration, and consolidation. Document the relationships between the business process and the technology assets. Coordinate and support Enterprise Architecture reviews for major IT projects and activities.
9.0 Performance Standards Performance standards and corresponding acceptable quality level are shown in the table below. Verification of Quality Level may be performed by the Government or delegated to the Contractor. Methods of verification may include surveillance, audits, review of DRD reports, and effectiveness review during performance evaluations. Some performance standards relate to requirements that are detailed in the corresponding Fixed Price Task Order. For those standards, the paragraph reference column “Ref” includes the note: “See T.O.” Ref Description Performance Standard Acceptable Quality Level 2.1 Contractor interfaces and agreements Efficient and effective day-to-day working relationship between contractors WSTF mission is not adversely impacted due to ineffective interaction. No work stoppages due to interface issues. Zero non-routine revisions to ordered services Task Orders 2.2.4 Work Coordination Coordinate work across the site at service providers. Receive work requests and deliver work to service providers in a timely manner such that project schedules or the WSTF mission are not adversely impacted. 2.3 Management Systems Maintain the MSM by incorporating and posting all approved revisions and new releases. Changes performed within 3 working days of approved document or process submitted. 2.3 Quality and Environmental Management Systems Maintain operations, documentation, and systems in full compliance with MSM and WSTF documentation system Successful 3rd party ISO certification; additional quality level descriptions in procedural documentation and the MSM requirements. 2.5 Configuration Management Update facility infrastructure modifications in the Geographic Information System (GIS) or AutoCAD® files as applicable. 100% of facility infrastructure modifications updated within 30 days of modification. 2.7.2 Project Management Schedule and integrate all project activities and resources across the site. WSTF mission is not adversely impacted due to ineffective project management.
2.8 Environmental Coordination Perform operations in accordance with permits, laws, and regulations 100% compliant 2.8.1 Environmental Coordination Coordinate hazardous waste transfers with ECO No regulatory nonconformances due to ineffective coordination. 2.8.3 Environmental Coordination Provide data to ECO to fulfill compliance and regulatory requirements for air permits and discharge permits. 100% accurate and timely data. 2.9 Pressure Systems Maintain certification for Pressurized Vessels and Pressurized Systems (PV/S) No overdue certifications. 2.10 Training Maintain and provide employee training status, trends, and effectiveness reports Training status is maintained up to date within one week of completed training 2.11 Records Management Ensure accurate and complete records of government business are maintained in accordance with WSP 05-0011, Federal requirements, and NPR 1441.1. Documents dispositioned within 30 days of the schedule date. 3.1.4 Occupational / Industrial Safety Maintain accurate records of all injuries. Injury rates and supporting data must be 100% accurate with respect to number of injuries and calculated rate. 3.1.4 Occupational / Industrial Safety Perform review of each safety program and workplace at WSTF. Annual review schedule submitted for approval prior to January 1st of each year Documented reports of reviews will be submitted within 30 calendar days of review and 100% accurate with respect to conditions noted and applicable requirements cited
5.10.7 See T.O. Receiving Develop and maintain a process for maintaining, documenting and recording discrepancies for all receipts and products delivered to WSTF. Customer supplied product discrepancies should be reported to the Technical point of contact. With 72 hours of delivery. 5.10.8 See T.O. Real Property Maintain and record Real Property transactions and records in the NASA Agency Real Property System. 100% Accuracy. 5.11.1 See T.O. Grounds Keeping Provide maintenance and operations services to all grounds and landscaping systems. Services provided within 1-hour if request is made during normal working hours and within 4-hours at other times if deemed an emergency. Otherwise, service will be provided at the start of the next business day. 5.11.2 See T.O. Pest control Provide pest control and extermination services to all buildings where personnel may be present. All buildings sprayed on a monthly basis beginning October 1 through September 30. During the period from May 1 through August 31, buildings sprayed on an every-other-week basis. . 5.11.3 See T.O. Janitorial Provide unscheduled janitorial services (200 hours). Services provided within 1-hour if request is made during normal working hours and within 4-hours at other times. 5.11.3 See T.O. Janitorial Remove all blood or potentially infectious material and disinfect the area. Within 30-minutes if request is made during normal working hours and within 4-hours at other times. 5.12 Radio and Paging Provide and maintain RF radio call groups, and maintain the master RF, trunking and paging systems and databases. The radio and trucking system must be operational at all times with no more than a 1 hour down time if the system should fail.