Serves on work groups and oversees special projects and assignments when required Ensures that company and contract policies and procedures are followed Ensures timely and accurate data entry and reporting With Employers Recognizes employers as the primary customer of the Gulf Coast Workforce Solutions system Sells and markets ESD services to area employers Establishes presence/relationship with local chambers of commerce and other area economic development organizations May follow-up to ensure service was delivered completely to a customer’s satisfaction Assist in developing good, quality relationships with employers With RSD and ESD Staff Answers questions from career office staff, supervisors, and managers Communicates with ES and RS management and staff to coordinate a response to employers’ workforce needs Fosters a productive working relationship with RSD management through flexibility, adaptability, and congeniality to find solutions for employers Represents Workforce Solutions at meetings, conferences, and seminars or on boards, panels, and committees With ESD Management Receives current real-time LMI information from Employer Service staff, contributes to the system-wide labor market report. The contribution may include: Employment trends, hiring needs, skill shortages, skill sets, etc Related information/intelligence on training activities and hiring Information on new businesses moving into the region Layoff announcements Regularly reviews information in WIT and communicates with management regarding specific trends, issues, and unique occurrences found in documentation Performance Expectations Meet or exceed annual new market share goals Meet or exceed annual customer loyalty goals Meet or exceed expectations based on results of customer satisfaction survey Demonstrate mastery of job-related skills and abilities as reflected in a semi-annual 360 Degree Evaluation Employer Service Division Uniform Policies and Procedures Manual 5-13-08 ESD Page 2-8 Senior Business Consultant
TIMELINESS OF DATA ENTRY Procedures Employer Service Division Central office (ESDC) receives job postings requests via the following: Email from Phone Fax Staff that are designated on the Business Services team will enter job postings in WorkInTexas within the time constraints outlined below: Job posting requests received before 4:00 p.m., Monday through Friday must be entered in WIT by the next business day. Job posting requests received after 4:00 p.m. must be entered by 10:00 a.m. the following business day. Team Leader/Supervisor will distribute job-posting requests received via email or fax to any available staff member on the Order Writing Team. The Team Leader/Supervisor will email job-posting requests received electronically to the staff to enter. Faxed requests are dated and time stamped and placed in the responsible staff’s in-box to enter. The Team Leader/Supervisor will keep track of job postings distributed to staff on the Job Posting Tracking Log. Staff should enter phone requests “live” or at employers’ request send a job posting request form to complete and return. Book Assignments - those employers that list 10 or more new jobs periodically, do not wish to be contacted and generally will not give hire information, e.g. BAE (formally Stewart & Stevenson), City of Houston, and UTHSC. As new listings are submitted, previous job postings entered that are not on the new listing are closed. Staff will keep job postings from Book assignments open for no more than 30 days, unless otherwise noted by employer, and document in notes, “information received from vacancy log”. Other ESD staff should immediately complete the job posting request form to send to ESDC. Staff should not withhold posting requests in order to stack numbers for a later date. Once the job posting request has been entered into WorkInTexas, the Business Services Representative (BSR) will print out a copy of the completed job posting along with the job posting request form and place it in the 30-day file under his/her name. Employer Service Division Uniform Policies and Procedures Manual 2-26-09 Request for Service Page 5-4
Employer Service Division Uniform Policies and Procedures Manual 11-17-09 Table of Contents Page 1 1. Workforce Solutions. 1-1 1.1 STRATEGIC PLAN…………………………………………………………… 1-1 1.1.1 Identification………………………………………………………………... 1-1 1.1.2 Core Values…………………………………………………………………. 1-1 1.1.3 Mission……………………………………………………………………… 1-1 1.1.4 Vision……………………………………………………………………….. 1-1 1.1.5 Results………………………………………………………………………. 1-2 2. EMPLOYER SERVICE DIVISION…………………..…….………. 2-1 2.1 BACKGROUND AND EXPECTATIONS……………………….………….. 2-1 2.1.1 Background…………………………………………………….………….. 2-1 2.1.2 Scope of Service…………………………………………………………… 2-1 2.1.3 Expectations……………………………………………………………….. 2-1 2.1.4 Commitment to Excellence………………………………………………... 2-2 2.2 ESD FIELD STAFF…………………………………………………………... 2-2 2.2.1 Organizational Chart and Job Descriptions ………………………………. 2-2