3 Provide the Party with the necessary information or advice and close the logged Helpdesk Request on the Helpdesk system providing an explanation of the information or advice that has been given to the Party, end process. In accordance with guidelines set out at section 2.1.4 above Telephone / Market Operator (Helpdesk) Party 4 Provide the Party with the necessary information or advice and close the logged Helpdesk Request on the Helpdesk system providing an explanation of the information or advice that has been given to the Party, end process. In timelines previously agreed and recorded with the Party By agreed method with the Market Operator (Helpdesk) Party 5 Request Level 2 Support providing full details of the information or advice that has been requested of the Helpdesk. As soon as possible following assessment of the Helpdesk Request. Telephone / mail Market Operator (Helpdesk) Market Operator (Level 2 Support) 6 Consider the and provide the information or advice to the Party. Within the timelines that have been agreed and recorded with the Party Telephone / Market Operator 2 Support) Party 7 Close the logged Helpdesk Request and inform the Participant that the log is now closed, end process. Within the timelines that have been agreed and recorded with the Participant Telephone / email Market Operator (Helpdesk) Party
Implementation Procedures Change Management for Scheduled Releases Step Procedural Step Description Timing Method By / From To 1 Issue Impact Assessment. As required but at 40 WD prior to proposed Release date and Market Operator website Market Operator Participants, Meter Data Providers and System Operators 2 Provide comments on Impact Assessment documentation. Within 5 WD of issue of Impact Assessment Email Participants, Meter Data Providers and System Operators Market Operator 3 Hold technical workshop. Within 10 WD of of Impact Assessment Meeting and/or telephone Market Operator Participants, Meter Data Providers and System Operators 4 Consider comments and feedback. Market Operator 5 Issue revised Impact Assessment (including revised Release plan if applicable). Within 10 WD of the technical workshop Email Market Operator Participants, Meter Data Providers and System Operators 6 If disagreement exists with Release detail then objecting Party can raise an Urgent Modification. Prior to Release date Email or if a Dispute, in accordance with Agreed Procedure 14 “Disputes” Objecting Party Modifications Committee 7 Issue notification of Release. At least 1 week prior to Release date Email, Market Operator website and BMI Market Operator Participants, Meter Data Providers and System Operators
Implementation: Maintenance / Application Release and Emergency Release Step Procedural Step Description Timing Method By / From To 1 Perform Implementation: a) Market Operator’s Isolated Market System returns within the published timelines, inform Participants, Meter Data Providers and System Operators; or b) Market Operator’s Isolated Market System cannot return within the published timelines then initiate procedures under AP 7 “Emergency Communications” for a General Communication Failure. If the return to normal operation has completed successfully then go to step 3. At published scheduled time, for Emergency Release when required Email, Market Operator website and BMI Market Operator Participants, Data Providers and System Operators 2 Initiate procedures under Agreed Procedure 7 “Emergency Communications” as a General Communication Failure. Inform Participants, Meter Data Providers and System Operators of the failure to complete the Implementation within published timescales. As soon as is practicable Email, Market Operator website and BMI Market Operator Participants, Meter Data Providers and System Operators 3 On return to normal operations inform Participants, Data Providers and System Operators. As soon as is practicable. Market Operator website and BMI Market Operator Participants, Data Providers and System Operators 4 Participants, Meter Data Providers and System Operators invoke internal procedures to return to normal. After Implementation. - Participants, Data Providers and System Operators -
4 Notify Market Operator whether is a need for a Post Event Report at this stage. If there is a need for a Post Event Report make a formal request and go to Step 5. If there is not a need for a Post Event Report, end process. The process stops at this stage until a further trigger for a request for a report is forthcoming or a report is automatically triggered. Within 1WD of request Email Regulatory Authorities Market Operator 5 Commission an external auditor to compile a Post Event Report in respect of the Failure or Material Incident Within 2 WD of request from Regulatory Authorities Email and post Market Operator External auditor 6 Complete the Post Event Report and submit the Post Event Report to the Market Operator. Within 5 WD of agreement to carry out a Post Event Report and post External auditor Market Operator 7 Receive the report from the external auditor and send to the Regulatory Authorities. Within 2 WD of receipt of the Post Event Report from the external auditor Email Market Operator Regulatory Authorities Authorised Person and Creation of a New Party Administrative User This process should only be followed where the existing Party Administrative User access has expired, or is no longer in a position to act as Party Administrative User on behalf of the registered Party. In all other instances, existing Party Administrative Users have enabled privileges create additional Party Administrative User via the Balancing Market Interface. Step Procedural Step Description Timing Method By / From To
1 Submit New Party Administrative User Form As Required Facsimile / Email Party Market Operator 2 Validate New Party Administrative User Form a) If valid go to Step 3 b) If invalid advise Party of issue and request resubmission. Within 5 WD of receipt - Market Operator Party 3 Create Administrative User Within 2 WD of Validation BMI Market Operator - 4 new Party Administrative User a Digital Certificate and any other additional authentication information for the Balancing Market Interface. Within 1 WD of creation of new Administrative User Email Market Operator New Party Administrative User