Activity Description Audience Shared or Individual Service Provider Effort Date Completed Date 1 Effective date of decision approving 916 area code overlay NA NA Dated of Decision (DOD) 2 NANPA 916 implementation meeting CPUC Staff and Industry Shared after DOD 3 to industry asking for participation on task force & subcommittees Industry Shared after DOD 4 Overlay information distributed internally as job aid for customer service representatives to answer customer questions. Representatives should not need to refer questions to the CPUC. Customer service representatives Individual 1 after DOD 5 916 overlay update to industry websites All customers Individual months after DOD 6 News release describing 916 area code relief plan for distribution within the 916 area code including chambers of commerce and local governments All customers Shared 4 months after DOD 7 Notify California Relay Services to send messages alerting customers to 1 + 10 digit dialing requirement in 916/new NPA Hearing impaired customers Shared 5 months after DOD 8 Customer Notification No. 1: Announce the new area code plan. Include information about 1 + 10digit dialing and indicate affected areas All customers Individual months after DOD 9 Provide letters with the information in Customer Notification No. 1, as well as PEP Task Force contact information and an offer to provide industry speakers, to senior, consumer and other advocacy/activist organizations, chambers of commerce, city councils and other key government agencies, airports, alarm service providers and public safety organizations through the 916 area code. Senior, consumer and other advocacy/activist organizations, chambers of commerce, city councils and other key government agencies, airports, alarm service providers and public safety organizations Shared months after DOD 1 Begin Permissive Dialing 6 months DOD on Saturday 1 Published Directories: Add information on to alert customers in 916 area code All customers Individual months after DOD 1 Offer industry appearances on local radio and TV talk shows All customers Shared 3 1/2 months after DOD months after DOD 1 Correct payphone signage to include updated dialing instructions All customers Individual months DOD 1 News releases to media serving 916 area code and adjacent area codes and statewide regarding start of mandatory dialing Statewide Shared 11 months after DOD
1 Disseminate information in relevant editions of major newspapers, ethnic media, radio and television through paid advertising. (Note: The bulk of the information should be disseminated in the three weeks preceding the beginning of mandatory 1+10 digit dialing.) All customers Shared months after DOD 1 months after DOD 1 Offer industry appearances on local radio or TV talk shows All customers Shared months after DOD 1 months after DOD 1 Customer Notification #2. Announce the new area code plan. Include information about mandatory 1 + 10 digit dialing and indicate affected areas. All customers Individual 11 months after DOD 1 Provide letters with the information in Customer Notification No. 2, as well as PEP Task Force contact information and an offer to provide industry speakers, to senior, consumer and other advocacy/activist organizations, chambers of commerce, city councils and other key government agencies, airports, alarm service providers and public safety organizations through the 916 area code. Senior, consumer and other advocacy/activist organizations, chambers of commerce, city councils and other key government agencies, airports, alarm service providers and public safety organizations Shared months after DOD Complete implementation of recorded message announcing mandatory dialing All customers Individual months after DOD 2 Begin Mandatory Dialing 2 New NPA/Area Code assigned and implementation completed 13 months after DOD, 1 month after mandatory dialing (END OF ATTACHMENT A)