Communication Competence Ability to effectively communicate; both verbally and in writing, with individuals and groups Ensures there is an effective flow of information in terms of awareness and undersatnding 3. Is flexible and able to use varying styles and methods of communication Knowledge Skills Attitudes Demonstrate knowledge of: Previous experience of working one to one and in a group work situation Knowledge of effective communication styles such as active listening, empathy, negotiating and important non verbal ques. Knowledge of conflict resolution techniques Awareness of cultural dynamics Intellectual Communication Demonstrate the ability to: Communicate openly and honestly Ability to communication accurately, clearly and as intended Skilled in both verbal and written communication Expresses ideas and vision clearly and logically Is capable of communicating to diverse audiences – language, tone and style Can adjust communication style to the different situations or people, particularly within different culture settings Proactive in sharing information and resources across sectors Flexible and able to use a variety of styles and methods of communication Demonstrate: Openness and understanding Willingness to consider new ideas and ways of thinking Non judgemental and encouraging Confident in one’s abilities Effective body language Values diversity and respects differences between and within different cultures Empathy and Flexibility to different cultures Positive Advocacy Competence 1: Ability to effectively communicate, convey, negotiate or assert the interests, desires, needs and rights of yourself or another person. Be able to create and maintain excellent working realtionships Be able to remain objective and maintaining professional relationships Skills Attitudes
Demonstrate knowledge of: Motivational Interviewing Conflict management and resolution Knowledge of employer needs and how to actively advocate client skills and attributes Demonstrate the ability to: Be able to create and maintain a therapeutic alliance with the young person Work with people to build confidence and self-esteem as prerequisites to supporting them to undertake action Competent in recognising and consolidation of individuals strengths and competencies Be creative in their approach to difficult change for the young person, using strategies such as reflective listening, open questions, and helpful summaries. Be able to accept and resolve ambivalence about change Be able to elicit positive change talk Demonstrate: Integrity Dependable Discrete Commitment to change, Believes in equality and inclusion Positive Advocacy Resilience Competence Skilled in preparing for emotional situations and adept at managing what comes at them with flexibility rather than rigidity Good at managing stress and dealing with challenging situations Knowledge Skills Attitudes Demonstrate knowledge of: Stress management techniques Mindfulness Effective Self care SMART goal setting Demonstrate the ability to: Ability to remain positive in stressful situation Be able to adapt quickly to new situations A cognitive outlook or tendency to look upon the more favourable side of events Ability to adapt and bounce back when things don't go as planned Have the capacity to manage strong feelings and impulses Competent at offering encouragement and reassurance to help bolster another person's resilience Demonstrate: Persistence Curiousity Tolerance in adversity Self Efficacy Optimisic A positive view of themsleves and confidence in their own strengths and abilities