HARDWARE BREAK/FIX & INSTALLATION VENDOR NAME & TITLE ROLE CONTACT INFORMATION ASI– PCS Service Provider Jose Sanles Support Manager Manhattan primary contact for hardware break/fix issues (C) 718-710-0973 (E) Kurt Lavia Support Manager Bronx primary contact for hardware break/fix issues (C) 646-824-5744 (E) Mohammad Ilyas Support Manager Brooklyn and Staten primary contact for hardware break/fix issue (C) 646-371-4256 (E) Wesley Foster Support Manager Queens primary contact for hardware break/fix issue (C) 347-935-1017 (E) Vivian Scott Service Delivery Manager Escalation point if primary contact fails to address your hardware break/fix issue (P) 212‐736‐0111 Ext. 1234 (C) 917‐597‐8765 (E) Enrique Galvez Installation Manager Handles all inquiries related to installations (P) 212‐736‐0111 Ext. 1603 (C) 516-319-2835 (E) Joe Roman Executive Director Operation & Technology Services Escalation point if secondary contact fails to address your break/fix concern or if primary contact fails to address your installation concern (P) 212‐736‐0111 Ext. 1625 (C) 407-697-9050 (E)
DELL – PCS Service Provider Chris Cotugno Service Delivery Manager Citywide break/fix service delivery manager; Deputy program manager (P) 516‐428‐0272 (E) Jonathan Roem Service Delivery Leader Citywide new equipment delivery & installation/integration leader (P) 718‐568‐8529 (E) Vic Laurinavicius Customer Delivery Executive Overall services program manager; escalation point if primary contacts fail to address your concern (P) 917‐406‐3453 (E) LeComte Services Customer Executive Overall responsibility for all services provided to the DOE (P) 978-473-6231 (E) Datamation Call center # or send e-mail Support for lockdown devices used in Schools (P) 212‐732‐3824 (E) Matthew Sperling Vice President Education Accounts Primary NYC DOE contact for info & sales of computer lockdown security devices and furniture (P) 212‐732‐3824 (E) m.sperling@pc-security.com Gino Matias Scheduling Manager Contact for schools and integrators to coordinate delivery and installation of existing orders (P) 212-732-3824 (E) Gino@pc-security.com Santana Asst. Scheduling Manager Contact for schools and integrators to coordinate delivery and installation of existing orders (P) 212-732-3824 (E) j.santana@pc-security.com Lillian Oyola Lead NYC DOE Customer Service Representative Contact for price quotes, product spec sheets and general inquiries (P) 212-732-3824 (E) Lillian@pc-security.com
EQUIPMENT ORDER STATUS VENDOR NAME & TITLE ROLE CONTACT INFORMATION Apple Gabriella Markwardt Sales Support Representative Primary contact for status of equipment order (P) 512- 526-1323 (E) SSONYCDOE@apple.com Mary Strayhorn Inside Account representative Escalation point if primary contact fails to address your concern (P) 800-800-APPL Ext. 42815 (E) Rolf Ordahl, Inside Account Executive Escalation point if secondary contact fails to address your concern (P) 800-800-APPL Ext. 42850 (E) Larry Shaps K-12 Account Executive Escalation point if secondary contact fails to address your concern (P) 917-273-1774 (E) Lisa Atwan, K-12 Account Executive Escalation point if secondary contact fails to address your concern (P) 412-523-8723 (E) David Nash K-12 Account Executive Escalation point if primary/secondary contact(s) fails to address your concern (P) 917- 297-5706 (E) Custom Computer (Dell Servers) Custom Computer DOE Support Primary contact for status of equipment order (P) 800-598-8989 (E) Sharon Hofmann Escalation point if primary contact fails to address your concern (P)631-630-1285 (P) 800-598-8989 Ext. 1285 (E) James Brotherton K-8 Schools - Escalation if primary contact fails to address your concern (P) 631-761-1495 (P) 800-598-8989 Ext. 1495 (E) Cynthia Getz Account Manager Escalation point if secondary contact fails to address your concern (P) 631-630-1277 (P) 800-598-8989 Ext. 1277 (E) Dell General Dell Sales Primary contact for status of equipment order (P) 800.NYC.DELL Ext. 513.9333
Drew Senegal Inside Sales Executive, Hardware & Services Primary contact for hardware and services sales and inquiries (P) 800.NYC.DELL Ext. 513-9247 (E) Matt Saucedo Software Solutions and Infrastructure Primary contact for software sales and inquiries (P) 800.NYC.DELL Ext. 513-9976 (E) Nick DePasquale Account Executive Escalation point if primary/secondary contact(s) fails to address your concern (P) 631-897-0708 (E) HP HP Order Management Primary contact for status of equipment (P) 800-727-2472 ext. 7577488 (E) Mark White Account Operations Manager Escalation point if primary contact fails to address your concern (P) 505-600-4430 (E) Markwhite1@hp.com Ray Inside Sales Account Manager Escalation point if primary contact fails to address your concern (P) 888-349-5559 (E) Paul Leonard Senior Account Executive Escalation point if secondary contact fails to address your concern (P) 908-875-8887 (E) Lenovo Kirby Inside Sales Representative Primary contact for status of equipment (P) 866-426-6399 or 919-874-3560 (E) Jillian Goodtree Inside Sales Representative Contact for status of equipment order (P) 866-426-6399 or 919-874-3470 (E) Charlotte Harrison Sr. Inside Account Representative Escalation if primary contact fails to address your concern (P) 919-294-0658 (E) Mary Setteducati Account Executive Escalation point if secondary contact fails to address your concern (P) 212-222-2115 (E) Lexmark CDW-G Primary contact for status of equipment order (P) 800-705-4239 (E)