We will always send you a letter advising you of the monthly instalments before we start collecting your payments. Quarterly invoices You can pay your service chargers quarterly in accordance with your lease. If you wish to do this, please phone us on 020 8489 5611 (Option 7) to let us know. Each payment must be for one quarter of the annual service charge on the following quarter days: 25 March 24 June 29 September 25 December Your payment for each quarter must be made within 14 days. Following the issue of the annual invoice in February, separate quarterly invoices will be sent to you for the remaining three quarters. How to pay You can pay as follows. You must always quote the 10-digit invoice number (starting with‘1801xxxxxx’): Online – you can pay by debit or credit card online at homesforharingey.org. Online payments’ is on the right hand side of the web page. Your invoice comes under the heading of a ‘Haringey invoice’. Over the phone – you can pay by debit or credit card by phoning the automated payment line on 0300 456 0520, and take option 7 for paying a ‘Haringey invoice’, or by calling us on 020 8489 5611 (menu option 1) between 8am and 6pm on weekdays. Via bank transfer – please quote the Council’s bank account number 73632113 and sort code 20-98-47. Over the counter – you can pay by debit card, cash or cheque (payable to ‘London Borough of Haringey’) at any retail outlet displaying the yellow PayPoint sign or at the post office. Visit paypoint.co.uk to search for your nearest retail outlets offering PayPoint payment facilities. hour
£30 per plus an administration charge of £25 to cover invoicing and collection. Non compliance charges are payable under Schedule 11 of the Commonhold and Leasehold Reform Act, 2002 (Section 158). The services we charge you for The main services we provide to your block and estate are shown in your Estimate. Here is more information about our services. Cleaning Internal: our estate services officers clean the communal areas inside the building. They carry out the following duties (as required): clean shared staircases, communal landings and other lobbies every week test, check and clean the lifts and lift entrances every weekday rotate full paladin refuse bins daily clean refuse chambers and bin areas weekly report communal repairs and check door entry systems check internal lighting, time clocks, electrical intake cupboards weekly inspect play areas every working day and report emergency repairs check for abandoned vehicles weekly they arrange for specialist cleaning of refuse chutes when necessary. External: the contractor, Veolia sweeps the grounds, forecourts, access roads, and removes litter from these areas. If you wish to know the level of services provided to your block, information is provided on the notice boards. Otherwise please write to our Estate Services team for information. Maintaining lifts The work involves annual maintenance and call-outs, replacement of defective parts. If there are any
cut the grass and hedges and provide additional pruning if access pathways are blocked apply herbicide on hard- standings, garage sites, drying areas, access ways and footpaths to control weed growth carry out emergency repairs to play areas within 24 hours inspect and prune (if required) trees in communal areas once every four years. Concierge services This service is provided to some large blocks of flats to give residents more security in their homes. The main duties of concierge officers are to: let visitors into the block regularly watch the CCTV monitors and report vandalism to the police report repairs needed in shared areas put emergency procedures in place if there is a fire, flood or lift breakdown. Concierge officers are on duty between: 8am and midnight on Monday to Friday, with two meal breaks of 50 minutes each 10am and 2am on Saturdays, with two meal breaks of 50 minutes each, and 12 noon and 8pm on Sundays, with a meal break of 50 minutes. District heating For the cost of fuel and maintenance – where there is a central boiler and heating system for your building. Building insurance The council must insure your building under the terms of the lease. We value each property so we know how much to insure it for. We use this valuation to calculate your insurance premium. If your mortgage company says you need extra insurance cover, we can include this in your yearly service charge. Covers: leaseholders’ responsibilities for the structure of the flat, the exterior and communal areas.
Main perils: the insurance policy covers damage to the structure of the building as well as the shared areas. Risks: the insurance covers risks such as: Fire Flood (for example, burst pipes or a leak from the roof) Storm damage Vandalism (malicious damage) Subsidence – when the ground under a building gives way or
caves in – but you will have to pay the first £1,000 of any claim, and this is dealt with by the Council’s Insurance team. The insurance policy covers decorations in your home, for example, ceilings, walls and fixtures and fittings, but only if the damage has happened because of an insured risk. Making a claim: To make a claim on your buildings insurance, you should contact Davies Group directly on 0344 856 2032 or email them at as soon as possible (policy number 266260). Subletting: If you wish to sublet your property you must inform Leasehold Services Team, otherwise your insurance may be affected. General insurance enquiries: Please contact the Council’s Insurance Team on 020 8489 3610, email them at insurance@haringey. gov.uk or write to them: Haringey Council, Insurance Department, Alexandra House, 10 Station Road, Wood Green, London N22 7TR. TV aerials For maintaining the communal digital TV aerial for your block (where one is provided). This is a reactive service and you are charged call-out fees. We aim to respond to major problems within 24 hours. Controlled entry system For maintaining the controlled entry system to your block. We employ specialist contractors to carry out the work. The costs cover the contractors’ call-out charges. We will respond within 4 hours if the doors will not open, within 24 hours for all other problems. Maintaining tanks, pumps and dry risers These are required in high and medium rise blocks of flats: The main cold water tank in the building has annual maintenance checks. Legionella checks are carried out on a monthly basis. Pumps are often required to ensure adequate water pressure throughout the building and they are maintained monthly. Dry risers are pipes
It is also responsible for maintaining leaseholders’ accounts, raising invoices, the collection and receipt of payments and dealing with queries. Tenancy management officers – deal with anti-social behavior issues and so on. Customer service centres – for personal visits. If you need to see your leasehold services officer (Leasehold Services Team), you can make an appointment. At the centres you can also report problems such as repairs, antisocial behavior and parking. Call Centre – to report repairs on the phone. Finance – undertakes budgetary control and financial reporting. Business Improvement team designs new services and procedures. Resident Involvement team – helps residents get involved in decision- making. Feedback and Support team – deals with customer feedback issues. Communication team – Homes Zone (magazine sent to all residents), online channels, leaflets and publications. Council recharges – the employment of staff incurs the following costs: payroll, office accommodation and the provision of IT and computer systems, which are provided by central (corporate) services. These costs are also referred to as overheads and they relate to cleaning, concierge service and the management fee. Day-to-day repairs These are for reactive works done to your building or estate. They are for minor repairs and maintenance jobs. They may include repairs to the roof, windows and doors in communal areas, stairways, corridors, the outside brickwork, and so on in the building. If you live on an estate you must also pay a share of the costs for repairs such as the clearing of sewers, repairs to play areas, repairs to pathways, fences and so on. We will ask you to make an advance payment each year for this work as part of our
Service contacts Type of issue Phone number Ask for: Alterations and improvements to your flat – landlord permission 020 8489 3042 homesales@ homesforharingey.org Home Sales Team Antisocial behaviour (ASB) – low level Report online at or call 020 8489 5611 Tenancy Officer for your area Antisocial behaviour – major 020 8489 1000 Haringey Council Behaviour Team (ASBAT) Benefits issues Department for Work and Pensions Cleaning 020 8489 5611 or email: customerservices@ homesforharingey.org Estate Services Manager for your area Complaints 020 8489 5611 Feedback Team Concierge services 020 8489 5611 Concierge Manager for your area Controlled entry system – repairs 020 8489 5611 report online via seemydata Repairs Service Debt advice Please contact us on 020 8489 5611 if you are facing financial difficulties, and we can sign post you to different agencies who can assist you. National Debtline – freephone: 0808 808 4000 (Mon to Fri 9am to 9pm, Sat
Type of issue Phone number Ask for: Grass cutting, pruning, chute clearing 020 8489 5611 or customerservices@ homesforharingey.org Estate Services Manager for your area To report a claim call 0844 856 Insurance claims 2032 or email claims@davies- group.com Ocaso Ltd (our policy number is Details are at 266260) Key Leaseholder Scheme 020 8489 5611 (Option 7) leaseholdservices@ homesforharingey.org To find out more about the Key Leaseholder Scheme 020 8489 5611 (if the flat Tenancy Leakage of water above is leasehold, to report a Officer for your area into your flat breach of their lease, otherwise area to request urgent repair work) Lifts – repairs 020 8489 5611 or online via seemydata Haringey Repairs Service Asset 020 8489 1778 or email: Management Major works majorworksenquiries@ team for major homesforharingey.org works or Decent Homes enquiries Neighbour disputes 020 8489 5611 or customerservices@ homesforharingey.org Tenancy Officer for your area
Type of issue Phone number Ask for: Noise 020 8489 1000 (Mondays to Fridays, 9am to 5pm) Out of hours: 020 8489 0000 Haringey Council Customer Services. Ask for the Noise Team Planning permission 020 8489 1000 Parking Parking in Controlled Parking Zones: 020 8489 1000 Parking on estates Pests in communal areas 020 8489 1000 pestcontrol Haringey Council’s Pest Control team Pests in your flat Report online at www.haringey. gov.uk. The Council will normally charge for this service. Repairs to communal areas 020 8489 5611 or via homesforharingey.org/ seemydata Repairs Service Resale of your flat 020 8489 5994 or 020 8489 3042 homesales@ homesforharingey.org Homes Sales Team Subletting 020 8489 5611 (Option 7) or email Leasehold Services Team Windows and doors – permission to install 020 8489 3042 Home Sales Team