Information to Tenderer Intent of the Contract The City of Fremantle intends to contract the maintenance of the mechanical services within the sites nominated in this specification. The purpose of this specification is to detail the scope and level of maintenance required to ensure all of the mechanical services on the City of Fremantle non commercial, leased and community leased sites scheduled are maintained to an acceptable level. The contract will be for the routine and preventative maintenance as designated by this specifications objectives and mandatory requirements. Contract Objectives The objectives of the contract are: Maintain the mechanical services in accordance with the applicable Australian Standards. Discharge the Principal’s statutory maintenance and legal responsibilities. Maintain and improve the levels of the systems performance, reliability and availability. Develop and maintain a maintenance record system. Provide a single point of responsibility for maintenance. Provide an effective breakdown call out response and rectification service. Definitions Unless otherwise requires the following definitions shall apply: “Principal” shall mean “City of Fremantle” “Principal’s Representative” means the Principal’s Manager Infrastructure Maintenance, or any other person named by the Principal for the purposes of this Contract. “Superintendent” means the Principal’s Coordinator Building Maintenance or any other person named by the Principal for the purposes of this Contract and, so far as concerns the functions exercisable by a Superintendent's Representative, includes a Superintendent's Representative. “Superintendent's Representative” means a person appointed in writing by the Superintendent. “Supply”, “furnish” and similar expressions shall mean “supply and Install” “Provide” and similar expressions shall mean “supply or provide only” “Approved”, “reviewed”, “directed”, “rejected”, “endorsed” and similar expressions refers to written instruction from the Principal.
Key Performance Indicators (KPI) Operating / Breakdown Key Performance Indicators (KPI’s) Table 3 Key Performance Indicators Table KPI Definition Calculation Method Call-out rate (COR) The number of call-outs relating to a unit in the assessment period: Applies to a single complete unit of equipment. Does not apply to call-outs caused by the actions of the Principal or other permitted user. (n x 12) n where n = number of during months measured. Mean response time (MRT) Mean time between time of reporting fault to maintenance contractor and maintenance contractor’s attendance on site. t n where t = Σ time between notification and arrival on site during period. n = number of notifications in period. Expected number of failures (ENF) Number of calls to a particular service in 12 months (c/n) x 12 where c = number of calls in period. n = number of months in period. Requirement The Contractor shall assess and report on the key performance indicators listed in the Key Performance Indicators Table or other indicators that may be agreed appropriate by the Principal’s Representative. These KPI’s apply only to the following sites: Table 4 Buildings Assessed as KPI Building Name Street Name Suburb Civic Administration Building 8 William St Fremantle Queensgate Complex 10 William Street Fremantle