e. The use of language line service is promoted among communities with language needs There is increased use of language line services Equality of access is improved Advance equality of opportunity Race Actions taken The use of Language Line Service is promoted on the SAS website and at community events and with groups. Staff have been reminded how to access this service through the Chief Executive Bulletin, equality and diversity training, through annual learning in practice training and on the intranet. Results The number of calls made to the Language Line Service and the most common languages required are as follows; The use of Language Line Service has increased significantly since 2014. The activities / initiatives undertaken are now complete. f. Language line service is regularly evaluated with input from BME community members The views of patients and callers using language line service are captured and actions taken to improve service as appropriate Equality of access is improved Advance equality of opportunity Race Actions taken Comments / suggestions for improvement have been invited from staff who have used Language Line Service. We have some difficulty with seeking feedback from patients who have used this service as it is not appropriate to ask for this information via the SAS website. We are currently reliant upon ad hoc feedback from patients who are willing to give this information via community group meetings and events. Further consideration will be given as
with a wide range of communities across the protected characteristics and this work is targeted to include where previous involvement has been limited range of communities and groups characteristics relations All Actions taken 2011 Census information has been used to identify gaps where engagement has been limited locally. The groups with whom the Community Resuscitation Development Officers engage are varied and work has been done recently to establish links with Gypsy Travellers (Perth & Kinross / Edinburgh) groups supporting those with drug addiction (Borders) and the Stafford Centre providing support for those with mental ill health issues (Edinburgh) Results We have seen an increase in the number of people engaging with SAS from a wide range of minority groups which is highly beneficial in terms of raising awareness of our services but more importantly allowing us to better foster good relations and our understanding of the needs of these communities.. e. Develop the use of the e-Portal through SAS website i. Use of the is widely communicated Improved methods of communication with patients, individuals and groups. This will also have impact on health inequalities. Advance equality of opportunity Foster good relations All ii. This facility is utilised to support communication in targeted areas e.g. closed discussion for particular communities More open sharing of issues enabling service to be more inclusive Advance equality of opportunity Foster good relations All - greater impact on race, disability, lgbt Actions taken The use of e- Portal has been promoted through the website. Details of
Anti stigma messages will be promoted as part of the campaign - including posters, messages on @SAS, @SAS Lite, payslips and in Response magazine once signing of the pledge takes place. d. Mental Health training is included within the content of the Certificate in Paramedic Practice delivered by Increased number of staff complete the Mental Health training Increased understanding of mental health which will improve attitudes towards this in the workplace and enhance mainstreaming (will also impact patient experience) Eliminate discrimination Foster good relations Disability Actions taken Mental health training is delivered during the Certificate of Higher Education in Paramedic Practice at the Academy. Eight staff have completed dementia training through the University of the West of Scotland / Alzheimer's and will become champions locally to support staff across divisions. It is anticipated that a further 10 staff will complete this course in 2015. Work is underway to develop materials for a training workshop on dementia care to be delivered locally by Dementia Champions SAS has worked with NHS Education for to produce a Dementia Learning Resource. This workbook has been distributed to Accident & Emergency and Patient Transport Service staff who are encouraged to complete this as part of their continuous professional development. Results Numbers of students commencing Certificate of Higher Education in Paramedic Practice training at the Academy; The activities / initiatives undertaken are now complete. e. Health and wellbeing is promoted across SAS through healthy working Staff are encouraged to consider their health at work and how this Staff have better health as a result of increased awareness of healthy lifestyles Advance equality of opportunity
Appendix 3 Glossary A&E Accident and Emergency First Responder a trained volunteer working in local communities and able to provide immediate life support for a range of conditions Scheduled Care planned healthcare which operates on an appointment basis ACC Ambulance Control Centre responsible for triage of all 999 calls and dispatch of ambulances and co-ordination of the patient transport service NHS National Health Service SORT Special Operations Response Team responsible for response to major incidents and incidents requiring specialist equipment or training BME Black and Minority Ethnic NHS 24 non emergency telephone service providing advice and access to healthcare Texbox method of contacting the service using a personal computer, mobile phone or minicom to use real time text. Care Pathways the different routes by which patients can access healthcare OHCA out of hospital cardiac arrest Video Relay Service – method for British Sign Language users to book transport via NHS 24 website CPR Cardiopulmonary Resuscitation - a standard treatment for PTS Patient Transport Service