7 Recommence processing and restore operation to normal timelines in accordance with the Code and inform all impacted Parties of any changes to the Settlement Calendar as a result of the General System Failure. As soon as practicable following the restoration of the Market Operator’s Isolated Market System Market Operator website / Market Operator All impacted Parties 8 Commission an externally audited report in accordance with Agreed Procedure 11 “Market System Operation, Testing, Upgrading and Support”. In accordance with Agreed Procedure 11 “Market System Operation, Testing, Upgrading and Support” Agreed Procedure 11 “Market System Operation, Testing, Upgrading and Support” Market Operator - General Communication Failure Step Procedural Step Description Timing Method From / By To 1 Notify impacted Parties of the General Communication Failure. Immediately following determination of a General Communication Failure Market Operator’s website / Email Market Operator All impacted Parties 2 Impacted Parties contact the Market Operator with any questions that arise. - Helpdesk / emergency communication’s telephone / Email / Facsimile All impacted Par ties Market Operator 3 Notify all impacted Parties of the alternative communication method to be used and if necessary the Emergency Transaction Timeline. Within 1 hour of determination of General Communication Failure Market Operator website / Email Market Operator All impacted Parties
4 Notify all impacted Parties of best estimate of when the Market Operator’s Isolated Market System shall be restored. Following change to best estimate of recovery or at 17:00 each day Market Operator website / Email Market Operator All impacted Parties 5 Notify all impacted Parties of restoration of Market Operator’s Isolated Market System. Immediately following restoration of Communication Channels Market Operator website / Email Market Operator All impacted Parties 6 Commission the external audit report in accordance with Agreed Procedure 11 “Market System Operation, Testing, Upgrading and Support”. In accordance with Agreed Procedure 11 “Market System Operation, Testing, Upgrading and Support” Agreed Procedure 11 “Market System Operation, Testing, Upgrading and Support” Market Operator - Data Limited Communication Failure Step Procedural Step Description Timing Method From / By To 1 Notify the Helpdesk that there is a Limited Communication Failure which impacts submission of Offer Data for the next scheduled Gate Closure. Immediately on becoming aware of Limited Communication Failure and at least five minutes prior to next scheduled Gate Closure Email / Facsimile and Telephone Party Market Operator 2 Confirm receipt of notification of Limited Communication Failure. As soon as practicable following completion of step 1 Email Market Operator Party 3 Assess if Limited Communication Failure is valid and notify Impacted Party of outcome. If Limited As soon as practicable following completion of step 1 - Market Operator Party
Standard Limited Communication Failure Step Procedural Step Description Timing Method From / By To 1 Notify the Helpdesk that is a Limited Communication Failure. Immediately on becoming aware of Limited Communication Failure Email / Facsimile / Telephone Impacted Party Market Operator 2 Confirm receipt of notification at of Limited Communication Failure. Within 1 hour of receipt Email / Facsimile Market Operator Impacted Party 3 Assess if Limited Communication Failure is valid and notify impacted Party of outcome. If Limited Communication Failure is not valid, end process. As soon as practicable following notification of the Limited Communication Failure Market Operator Impacted Party 4 Notify Market Operator of: (i) alternative Communication Channels to be used for each of the Data Transactions; and (ii) the estimated timeline of the Limited Communication Failure. Within 1 hour of notifying Market Operator of the Limited Communication Failure Email / Facsimile Impacted Party Market Operator 5 Acknowledge receipt of notification at step 4 Within 1 hour of receipt Email / Facsimile Market Operator Impacted Party 6 Invoke internal processes to accept Data Transactions from the alternative Communication Channel notified at step 4. As soon as practicable following step 4 - Market Operator - 7 If required, advise if there is any change to the estimated timescales for the disruption to normal operation. Immediately following any change to the previous estimate given for expected return to normal operation Email / Facsimile Impacted Party Market Operator 8 Notify Market Operator of restoration of normal Communication Channels. Immediately following restoration of normal Communication Channels Facsimile / Email and Telephone Impacted Party Market Operator