Once logged on, click Administration at the top > and then click “User profiles”. Click button “Create user…” and fill out the form, allocating the new user with a ‘Security role’ of either “Company administrator” or “Company user” access. Note: Only users with ‘Company Administrator’ access can add additional users to their company. See also question re the difference between these roles. Please also DELETE users if they are no longer required. 4.6 I think our Company account might be showing an old email address. How can I check and update contact details and email addresses? There are TWO places within the account where a NAME and email address is stored and you need to check /edit BOTH of these places because the Name and/or Email address may be different in the two places. The first place is:- click “Administration” on the top blue row Click “User profiles” Click your name (person’s name) Click EDIT button and then edit the Name and/or Email address and Save. The second place is:- click “Administration” on the top blue row Click “Company administration” at the end of the upper section, click Edit button Under contact name and/or ‘Email address to contact person’, check this and if required, EDIT it and save. Please follow these steps to check and correct the registered Name and Email addresses for your supplier account. 5. Search for New Tender Opportunity or be Notified of New Opportunities 5.1 How do I Search for New Tender Opportunities? New advertised tender opportunities can be found by going to then select "New Tender Opportunities" from the ‘Supplier Area’ on the left. This is BEFORE you log on. Then you can either just select “search“ to see all current opportunities advertised by any of the police and fire services using the EU Supply portal OR enter your search criteria (e.g. select the buying organisation from the drop down box, or enter a keyword in the "Contains" box), then click on Search.
If your company has duplicate/multiple accounts, please confer with your colleagues to decide which accounts can be deactivated. Try to reduce your company accounts to ONE. If your company MUST have several different accounts, try to differentiate them – maybe add a location or a sector after the company name. This will assist a buyer to identify which account of your several separate accounts to send a tender Invitation to. 6. Respond to Tenders 6.1 I want to download the tender documents but there are no documents to download/ this option does not work. How can I view or download the tender documents? You need to FIRST express your interest in the tender – click the big blue Accept button - top left on the screen. Then you will be able to view/ download the documents. When you are logged on and IN the particular Tender, within the My Response tab - click the option “Access documents” (circled red in screen shot below) to view and download the documents provided by the buyer. 6.2 I have accepted a tender opportunity but now realise that we are not interested in this tender. What do I need to do? Can I cancel our interest? Click the ‘Cancel expression of interest’ button at the bottom of the tender response page (on the ‘My Response’ tab) 6.3 I cancelled our expression of interest but now I want to undo this – we now want to be involved in this tender. Can we do this? Yes. If you can see the ‘Resume’ button, click this and your interest will be resumed. 6.4 I have a question about the tender – a specific question on the commercial / financial / technical aspects of what is required (not about the system). Who do I contact? You need to contact the Buyer responsible for the particular Tender/Quote and you should do this via the Messaging function within the tender. 6.5 What is ‘Messaging’ and how do I use it? Within each Tender, there is a tab called Messaging. The ‘Messaging’ function is like an internal email system on the portal - between the Buyer and the Suppliers on THIS particular tender. It keeps all questions and their answers on the Tender and ON the system, so is auditable.