Chart Six: Satisfaction with neck and back pain services 7.2 Those rating the service as ‘excellent’ or ‘good’ were asked to state why? These are some illustrative comments: “Because they sort out my problem” “Everything was perfect, 100%” “He explained everything properly, he doesn’t give you things that are impossible to do, he gives you advice on what to do that you can fit in easily with your daily life” “I don’t have to wait around for hours, its good” “I feel as though finally I am getting my back sorted out” “Of those users, 52% rated it as ‘excellent’ or ‘good’ with the following comments: ‘very efficient service’ ‘took pain management to my level’ ‘staff very good, very patient’ (Age Concern) 7.3 By contrast the small number of patients who were unhappy or dissatisfied with the service made these comments or similar: “After her operation the domestic cleaned and that dust was falling on her” “Because I am still suffering with back pain - it didn’t do me much good” “Didn’t solve problem” “It didn’t work for me, that’s all - so went private” “Not enough time with the doctor” “Didn’t consult with me my pain” 7.4 89% of those currently using or have previously used NHS Neck and Back Pain services surveyed by Praxis said ‘they felt involved in the development of their care plan(s)’. This compares with 56% for WHISC and 38% for the Online Survey. 8.0 Usage and Experience of Osteopaths and Chiropractors 411 patients responded to the question asking if they had attended an osteopath or chiropractor. 110 people said they had used one or both services. Table 10 use of osteopath or chiropractor service Usage of osteopath or chiropractor Service (% who had used service) No of people who had used the service Praxis N=277 Age Concern N=25 WHISC N=68 Online Survey N=41 % of people who had used the service (411) Osteopath 69 16% 24% 7% 34% 17% Chiropractor 41 9% 20% 6% 18% 10%
Other White background (please write in if you wish) ____________________________ Prefer not to say Do you have a religion or belief? Yes No Prefer not to say If yes, please tick one of the below... Buddhist Christian Hindu Jewish Muslim Sikh No religion Prefer not to say Other (please specify if you wish)________________________________________ Thank you so much for sharing your views with us we really appreciate it! Keep in Touch? - If you would like to know how your ideas have helped, what happens next or to be involved in other health issues in Liverpool, please drop us an email at or call 0151 296 7537. Appendix 3: Who was engaged, where and how: Who you engaged with When Where Engagement method used PRAXIS Patients attending relevant clinics 9th to 27th March 2015 AQP (36) Aintree Hospital (26) Mere Lane (4) Kensington (49) Garston (27) Broadgreen(68) AUH Yew Tree (16) Spire (20) Lane, Chiropractor (11) Unclassified (20) Face to face interview with structured questionnaire AGE CONCERN Vulnerable Older People 9th to 20th March 2015. Age Concern Liverpool and Sefton Centre explanation and then one to one discussions NEURO MUSCULAR CENTRE Individuals with muscular dystrophy – a progressive neuromuscular condition 9th to 20th 2015 At the Neuromuscular Centre Face to face questionnaire with individual and physiotherapist or using the same questionnaire in a phone interview.