Action Area Proposed Action Proposed Method HCC ASD Action 2a.Customer care Training based on respect, empowerment and choice relating to whole life needs Co-produced and delivered with customers Making a Difference programme 2b.Customer care Improved partnerships with peer groups and their organisations Promote and facilitate appropriate fora Proposed involvement and engagement strategy & its continuing development 3a.Planning Support & Care Improved customer care Continuing training for all ‘Making a Difference’ & ‘Thinking Differently’ programmes 3b.Planning Support & Care Raise awareness of all conditions amongst staff Training & Provision of Information Sources ‘Making a Difference’ & ‘Thinking Differently’ programmes 4a.Support & Care Hampshire 5 CCG to consider in partnership with HCC ASD All partner agencies develop published action plans Continuing liaison with both the CCG’s and voluntary sector agencies. 4b.Support & Care Access to information, advice & alternative options Improved information & advice systems and customer care ‘Making a Difference’ & ‘Thinking Differently’ programmes 5a.Employment People with a disability to have access to HCC internship programme Liaison with internship programme in partnership with people with a disability Establish the necessary link 5b.Employment An employers forum to consider disability issues Liaison with HCC Economic Development, Children’s Services and HPCN To be determined following initial liaison 6.Transport Local access groups to continue their activities HCC ASD to liaise with access groups and Community Transport HCC ASD to establish formal links with access groups and community Transport
Action Area Proposed Action Proposed Method HCC ASD Action 7.Education Provide specialised training on independent living Local FE colleges and HCC day centres to provide training. Promote existing courses through Direct Payments support 8. Environment & Local Community People with a disability championing improvements Access groups and other local fora Support with the provision of improved information and advice systems 9.HCC ASD HCC ASD to positively use its influence to improve the quality of life for people with a disability To encourage all strategic partners to draft action plans in response to Positive Partnerships In progress with health commissioners 10a.Independent Monitoring Annual customer survey in respect of 1st contact to identify how strategy is implemented Annual survey of recent Hantsdirect users Establish a co-chaired Positive Partnerships Board. The Board should consist of customers, strategic partners and providers. The Board to decide and arrange in respect of Positive Partnerships – How the implementation of the strategy should be monitored How the agencies should be held publically to account How customers and those yet to use services can be involved in holding the agencies to account To negotiate and arrange customer involvement To provide 1st comment on issues arising from Positive Partnerships To determine its membership and future arrangements for membership change 10b.Independent Monitoring Annual customer survey of all people who have written a support plan to identify how strategy is being implemented Annual survey of recently started service users 10c.Independent Monitoring Annual public event with HCC Adult Services and strategic partners Using surveys to monitor effectiveness hold HCC ASD and strategic partners to account. Continue the dialogue on the future direction of services 10d.Independent monitoring Establish a new co-production working group to lead on Positive Partnerships The co-production to advise, prepare, support & review the surveys & determine the agenda for the annual event