demographics of the service users utilising the intermediate care facility. 2. Can you provide evidence of how the equalities information you collect is used and give details of any changes that have taken place as a result? An addiction service used collected data to identify service uptake by sex. The review showed very few women attended and the service undertook local engagement to better understand perceived barriers. The pilot project commenced in November 2016. The intermediate care working group will monitor and evaluate the statistical information on a regular basis. This will help us to understand the future planning of the current project and future planning for potential increase in this type of support. 3. Have you applied any learning from research about the experience of equality groups with regard to removing potential barriers? This may be work previously carried out in the service. Social work services used best practice models of engaging with adults with dementia tested in other parts of the UK. These were piloted locally with evaluation and review. National research (Scottish Government, Maximising Recovery, Promoting Independence: An Intermediate Care Framework for Scotland) shows that increasing age has an impact on the likelihood of developing one or more long term conditions and increase the demand for health
and social care provision. Local data (ED HSCP Delayed Discharge statistics) suggests that the majority of our delayed discharge cohort of service users have long term conditions which have impacted on their functionality to such a degree that rehabilitation/enablement may not be an option and that emphasis on intermediate care would mainly be about focusing on transitions into a care home. There should however still be an opportunity for the promotion of rehabilitation, and for those with identified needs. (NHS Scotland, Everyone Matters: 2020 Workforce Vision)
4. Can you give details of how you have engaged with equality groups to get a better understanding of needs? Service user satisfaction surveys with equality and diversity monitoring forms have been used to make changes to service provision. In relation to this particular project we have relied on national research and reports (as detailed above) and local delayed discharge statistics. We have spoken with other areas that provide Intermediate Care facilities (Glasgow HSCP). It is our intention to undertake exit surveys/audits with each customer and their family/carers. This would provide us with an opportunity to establish a qualitative baseline of the impact of intermediate care for this customer group. This will assist the HSCP with forward planning in relation to intermediate care. 5. Is your service physically accessible to everyone? Are there potential barriers that need to be addressed? A service has installed loop systems and trained staff on their use. In addition, a review of signage has been undertaken with clearer directional information now provided. The service is physically accessible to older people (age 65 years and over). Research and local statistics indicate that the delayed discharge concerns mainly affect the older people living in our community. This barrier to age is also advocated by the Care Commission registration requirements for the Nursing Home where the intermediate care facility is located. In relation to physical By regular monitoring of hospital discharge referrals the HSCP will be able to determine whether intermediate care facilities requires to be established for adults under the age of 65 years and in other geographical areas.
services. 7. Equality groups may experience barriers when trying to access services. The Equality Act 2010 places a legal duty on Public bodies to evidence how these barriers are removed. What specifically has happened to ensure the needs of equality groups have been taken into consideration in relation to: (a) Sex A sexual health hub reviewed sex disaggregated data and realised very few young men were attending clinics. They have launched a local promotion targeting young men and will be analysing data to test if successful. The intermediate care facility offers single ensuite rooms within a nursing home environment thereby respecting privacy and dignity for all service users. All staff have received appropriate training including Adult Support and Protection. Training records are required to be evidenced to the Care Inspectorate as part of the inspection process. The pilot period will provide an opportunity to determine whether the facility is utilised more by a certain gender, however, the facility is open to all genders.
(b) Gender Reassignment A service has held briefing sessions with staff using the NHSGGC Transgender Policy. Staff are now aware of legal protection and appropriate approaches to delivering inpatient care including use of language and technical aspects of recording patient information. The intermediate care facility offers single ensuite rooms with a nursing home environment thereby respecting privacy and dignity for all service users. Further work is required within the HSCP involving Council and Health staff to raise awareness regarding gender reassignment. This will also be raised with the Nursing Home management as part of the pilot monitoring and evaluation group. (c) Age A home support service had operated age related exclusions for service users without objectively justifying the decision. This was reviewed and evidence Over the next few years in our overall population is predicted to decrease by 0.5%, while the 85 years + age group will increase By regular monitoring of hospital discharge referrals the HSCP will be able to determine whether intermediate care
sought to support the decision to limit service access. by 17.8%. Increasing age has an impact on the likelihood of developing one or more long term conditions and increase the demand for health and social care provision. The service is physically accessible to older people (age 65 years and over). Research and local statistics indicate that the delayed discharge concerns mainly affect the older people living in our community. This barrier to age is also advocated by the Care Commission registration requirements for the Nursing Home where the intermediate care facility is located. facilities requires to be established for adults under the age of 65 years.
(d) Race An outpatient clinic reviewed its ethnicity data and saw it was not providing information in other languages. It included a prompt on information for patients to request copies in other languages. The clinic realised it was dependant on family to interpret and reviewed use of interpreting services to ensure this was provided for all appropriate appointments. All referrals for the intermediate care facility will be from the acute hospital setting to the Social Work Hospital Assessment Team. It is during these liaisons that areas such as language or cultural barriers will be identified. Staff will arrange for information regarding the facility to be provided in alternative formats where required and are familiar with the arrangements for Council and NHS GG & C Interpreting Services. (e) Sexual Orientation A community service reviewed its information forms and realised that it asked whether someone was single or ‘married’. This was amended to take civil Training in social work and health professions provides knowledge around values and standards. Assessment paperwork does not assume sexual The intermediate care project has a working group who will be meeting on a regular basis to discuss issues. This area will be raised to gain an
partnerships into account. Staff were briefed on appropriate language and the risk of making assumptions about sexual orientation in service provision. Training was also provided on dealing with homophobic incidents. orientation. understanding of the training that care home staff receive regarding standards and values. (f) Disability A receptionist reported he wasn’t confident when dealing with deaf people coming into the service. A review was undertaken and a loop system put in place. At the same time a review of interpreting arrangements was made using NHSGGC’s Interpreting Protocol to ensure staff understood how to book BSL interpreters. The intermediate care facility, will in the main, be utilised by service users with a disability, including dementia, physical frailty etc. There are no limitations for people with a disability in accessing and utilising the facility. There is appropriate equipment and accessibility. Staff have received appropriate training which also has to be demonstrated to the Care Inspectorate as part of the care inspection process i.e. Moving and Assistance. Carers are offered a carer assessment and
permanent long term care. A service user (or their legal Power of Attorney/Guardian) can refuse to provide this information and in these instances will be considered a ‘self funder’ in relation to long term care. There are no charges associated with staying in the intermediate care facility for the agreed period. (j) Other marginalised groups - Homelessness, prisoners and ex-offenders, ex-service personnel, people with addictions, asylum seekers & refugees, travellers A health visiting service adopted a hand-held patient record for travellers to allow continuation of services across various HSCP areas. Any service user, including those in other marginalised groups, who is being discharged from hospital will be considered for the intermediate care facility (within the age restrictions). Where marginalised groups are identified i.e. homelessness,
addictions etc, contact will be made with other appropriate supports and services (where the service user is in agreement). 9. Has the service had to make any cost savings or are any planned? What steps have you taken to ensure this doesn’t impact disproportionately on equalities groups? Proposed budget savings were analysed using the Equality and Human Rights Budget Fairness Tool. The analysis was recorded and kept on file and potential risk areas raised with senior managers for action. There have been no cost savings made. The intermediate care facility has required additionalfunding to be identified. 10. What investment has been made for staff to help prevent discrimination and unfair treatment? A review of staff PDPs showed a small take up of modules. Staff were given dedicated time to complete on line learning. Social Work and Health staff have undertaken corporate inductions which includes equalities and diversity components. Some staff groups have also undertaken vision and values training and modules related to equalities and diversity.