APPENDIX 9 ILKLEY MOOR MEDICAL PRACTICE PATIENT PARTICIPATION LOCAL SURVEY – ACTION PLAN 2012/13 Question Responses (Summarised) Actions Lead Progress 1 How do you rate the hours that your GP surgery is open for appointments 86% of patients thought good, v good or excellent 8% thought fair and 5% poor or v poor We will continue to monitor patient feedback with a view to maintaining current standards Practice/patient council 2 If appropriate, what additional hrs would you like the surgery to be open 43% of patients were satisfied. 33% of patients would like us to be open at weekends and 24% would like early, lunchtime and evening appointments We have no current plans to open at weekends. We have appointments ranging from 8am to 7.20pm including GP and nurse appointments through the week. Need to advertise more. Practice/patient council informing patients when they ring up for appointments. Advertising our opening times on front door and our telescreen in waiting room. Already on website
10 How clean is your surgery? 100% thought very/fairly clean. Maintain these standards 11 you recommend your surgery to someone? 85% definitely 13% probably 2% not 12 How often do you attend the surgery? 28% regularly 50% occasionally 14% rarely 7% with children 13 Which method do you prefer to use to book appointments? 10% in person 72% 18% online To open up more online bookings We have opened up more online app bookings 14 Are you aware we have a patient council? 66% yes 34% no Keep on advertising through the telescreen, notice board, new patients packs, word of mouth, Keep on with the advertising of the patient council.
Receptionist 232 67 6 5 6 316 Other services 164 53 7 1 6 231 answered question 339 skipped question 4 Question 9. Do you consider access to the building to be: Answer Options Response Percent Response Count Very easy 77.4% 264 Fairly easy 21.1% 72 Not very easy 1.5% 5 Not at all easy 0.0% 0 answered question 341 skipped question 2 Question 10. How clean is your GP surgery? Answer Options Response Percent Response Count Very clean 83.7% 282 Fairly clean 16.3% 55 Not very clean 0.0% 0 Not at all clean 0.0% 0 answered question 337
skipped question 6 Question 11. you recommend your GP surgery to someone who has just moved into your local area? Answer Options Response Percent Response Count Yes, definitely 85.2% 287 Probably 13.1% 44 Definitely not 1.8% 6 answered question 337 skipped question 6 Question 12. How often do you attend the surgery? Answer Options Response Percent Response Count Regularly 28.1% 94 Occasionally 50.3% 168 Rarely 14.4% 48 Mainly with children 7.2% 24 answered question 334 skipped question 9
Question 15. Please use the below to add any comments or inform us of the type of services you would like to see available from your GP surgery. Answer Options Response 103 answered question 103 skipped question 240 Question 16. Are you: Answer Options Response Percent Response Count Male 32.1% 80 Female 67.9% 169 answered question 249 skipped question 94 Question 17. What is your age? Answer Options Response Percent Response Count Under 16 0.9% 3 17-24 3.4% 11 25-34 4.0% 13 35-44 15.4% 50 45-64 29.0% 94 65-74 23.1% 75 75-84 19.1% 62 Over 84 4.9% 16 answered question 324 skipped question 19 Question 18. What is your ethnicity? Answer Options Response Percent Response Count White British 96.6% 288 Other 3.4% 10 answered question 298 skipped question 45 Question 19. Are you aware of our regular informative talks? Do you have any suggestions for future topics? Answer Options Response Count 35