Adult Social Care Proportion of adults with a learning disability in paid employment 3 5.5 This measure shows the proportion of adults with a learning disability who are “known to the Council” (so those adults of working age with a primary support reason of learning disability support who received long term support during the year), who are recorded as being in paid employment Adults are supported appropriately / improved outcomes for people with learning disabilities. A key measure of improving life chances and outcomes for people with learning disabilities Children & Family Services % of children becoming the subject of Child Protection Plan for a second or subsequent time 20% 20% Aim to maintain current performance The percentage of children who became subject to a Child Protection Plan at any time during the year, who had previously been the subject of a Child Protection Plan, or on the Child Protection Register of the Council, regardless of how long ago that was Safeguarding Children & Family Services % of looked after children having 3+ placements in the year (short term placement stability) Less than 14% Less than 14% This is an area where too low is not good; perverse incentive – we do not want to be an outlier in either direction This is the proportion of looked after children who were placed for care three or more times during the year. A child being placed for adoption with their existing foster carer is not included as a change of placement for the purposes of these figures Help and protection services are effective in helping children and young people who have experienced neglect and abuse to achieve stability in care as the foundation for emotional permanence Children & Family Services % repeat referrals to children’s social care within 12 months (completed during the month) 20% or below 20% or below This is an area where too low is not good; perverse incentive – we do not want to be an outlier in either direction The percentage of young people referred to children’s social care more than once in a 12-month period Early Help Services are accessible and timely, helping and supporting a high number of children and young people, their parents and carers. Social Work Plans are effective in resolving concerns
Children & Family Services % children adopted or who ended care after the granting of a Special Guardianship Order, Residency Order or a Child Arrangement Order 22% 22% We have made a policy change in line with service user participation and national policy to do more to re-unify children with birth parents, especially children accommodated under voluntary agreement This is the proportion of children who ceased to be looked after who were subsequently not looked after due to a special guardianship order, residency order or a child arrangement order. This figure is given as a percentage. Only the last occasion on which a child ceased to be looked after in the year has been counted. Figures exclude children looked after under an agreed series of short term placements Early Help Services are accessible and timely, helping and supporting a high number of children and young people, their parents and carers Children & Family Services Care leavers in suitable accommodation 85% 85% Target is challenging and represents exceptional performance This indicator is the percentage of former care leavers aged 19 who were looked after under any legal status on 1 April in their 17th year, who are in suitable accommodation Help and protection services are effective in helping children and young people who have experienced neglect and abuse Children & Family Services Care leavers in education, training or employment 78% Greater than 80% 92% is a high-water mark and anything above 80% is exceptional given the profile of the care leaver cohort in terms of special educational needs. At 78% we are still top performing The percentage of former care leavers aged 19 who were looked after under any legal status on 1 April in their 17th year, who are in education, employment or training Help and protection services are effective in helping children and young people who have experienced neglect and abuse Commercial Services % spend with Small and Medium Enterprises (SME) and also the % spend with local supplier by invoice address 41% 42% A small and medium-sized enterprise is defined as having between 10 and 250 employees. This indicator looks at the total spend with small and medium sized enterprises as a percentage of total expenditure with all suppliers and the total percentage of expenditure with suppliers in Cornwall against total expenditure of all suppliers SMEs are viewed as the most efficient type of business organisation and the Council, alongside other public sector purchasers, aims to maximise work with SMEs on this basis
Resilient Cornwall % of residents feeling that they can influence decisions affecting their local area (Annual Residents’ Survey) 25% 60% Due to the changing localism landscape a number of engagement activities will be conducted during 2017/18, at which time the long term target will be considered Total percentage of residents that tend to agree and agree strongly that they can influence decisions affecting their local area, as part of the Residents’ Survey Promoting, protecting and improving the reputation of the Council through effective communications and civic engagement Resilient Cornwall % of residents agreeing that the Council and the Police are dealing with behaviour and crime issues that matter in the local area (Annual Residents’ Survey) 64% 70% Total percentage of residents that tend to agree and agree strongly that the Council and the Police are dealing with anti-social behaviour and crime, as part of the Residents’ Survey Improved safety of individuals, families and communities and improved health and wellbeing of individuals, families and communities
Resilient Cornwall Composite measure. Each indicator within the basket has its own target and rationale. 1. Accidental dwelling fire rate 2. Number of false alarms caused by automatic fire detection apparatus 3. Proportion of people receiving road safety education, training and publicity who have committed to change to or maintain good behaviour 4. % of anti-social behaviour (ASB) cases that do not commit a further act of ASB within 3 months of intervention - 5. % of high risk domestic abuse cases that achieve an increase in empowerment star score of 1.5 across a minimum of 3 outcome measures 6. Alcohol-related violence against the person rate (excluding domestic violence) 7. Appliance availability with a crew of 5 4 out of 7 indicators need to be on target N/A 3 of the individual performance targets are set in collaboration with the Safer Cornwall Partnership Made up of the following measures, summarised: 1. Accidental dwelling fire rate 2. Number of false alarms caused by automatic fire detection apparatus 3. Proportion of people receiving road safety education, training and publicity 4. % of anti-social behaviour cases 5. % of high risk domestic abuse cases that achieve an increase in empowerment 6. Alcohol-related violence 7. Appliance availability with a crew of 5 Improved safety of individuals, families and communities and improved health and wellbeing of individuals, families and communities
Customer Access and Digital % of complaints responded to within agreed timescales 90% 100% Target amended to reflect policy change – if we are agreeing targets with our customers then we need to meet those targets The percentage of step 1 complaints that are dealt with within 10 days or within extended timescale where an extension has been agreed with the customer At least 90% of step 1 complaints are dealt with within 10 days or within the extended timescale where an extension has been agreed with the customer Economic Growth Workplace-based gross weekly pay for all employees (Full Time and Part Time) 78% of England average 90% of England average (by 2030) Strategic Economic Plan Target – 90% by 2030. Provides insight into the wages of people working in Cornwall and Isles of Scilly. Focussing on the median avoids the distorting effects of a very few high wage earners This is the average (median) weekly basic pay for full-time and part time employees. The data is presented for a full time equivalent post (multiplied up to a full time equivalent post if The pay figures exclude any additional payments such as overtime and bonus payments Sustainable economic growth through targeted investment, through partnership working with the Local Enterprise Partnership Economic Growth % of people (16-64 year olds) with a qualification equivalent to an NVQ Level 4 and above (Employment & Skills Strategy) 34.20% To converge with the national average by 2020 (UK or England) This shows the proportion of the population aged 16-64 qualified to National Vocational Qualification (NVQ) level 4+. This covers people holding qualifications equivalent to National Qualifications Framework (NQF) levels 4-8. Level 4-6 qualifications include foundation or first degrees, recognised professional qualifications, teaching or nursing qualifications, diploma in higher education, HNC/HND or equivalent vocational qualification. Qualifications at level 7-8 include higher degrees, and postgraduate level professional qualifications Improve employment and skills across Cornwall
Housing Number of families with children in B&B over 6 weeks 0 0 Monitoring indicator due to the criticality of the issue This is a snapshot of the number of families with children that are accommodated for more than 6 weeks. The notes that accompany recent performance, when it is reported on should provide additional information (if accommodated pending a review as these cases can exceed the 6 week rule without the threat of legal challenge) Meeting Cornwall's specific housing needs. The Council are subject to legal challenge if any family with children are accommodated in B&B for in excess of 6 weeks Neighbourhood and Public Protection % of non-compliant food businesses returned to compliance for food safety 90% cumulative 95% Step increase towards long term target Cumulative quarterly percentage showing the number of food businesses who were non-broadly compliant and due for an inspection, that once inspected have had their score improved to broadly compliant or better To ensure a safe, healthy and sustainable food chain (farm to fork)
Neighbourhood and Public Protection % of businesses scored under the National Food Hygiene Rating Scheme as 3 star or above against the total number of businesses rated under the scheme 96% 97% 97% equates to 4,479 businesses compliant. Given the flux of businesses that we have with changing ratings; this target is still challenging To see an increase in the number of businesses included within the National Food Hygiene Rating Scheme that are considered to be generally satisfactory (legally compliant). The food hygiene rating reflects the hygiene standards found on the date of inspection by a food safety officer from the business’s local authority (Cornwall Council). The hygiene standards found at the time of inspection are rated on a scale. At the bottom of the scale is ‘0’ – this means urgent improvement is required. At the top of the scale is ‘5’ – this means the hygiene standards are very good. A rating shows you how well the business is meeting the requirements of food hygiene law. It gives you an idea of what’s going on in the kitchen, or behind closed doors, so you can choose where you eat or buy food A sustainable food economy is supported in Cornwall Neighbourhood and Public Protection % of residents satisfied with the library service (Annual Residents’ Survey) 60% 75% Increasing target to long term aim Total percentage of residents that are fairly satisfied and very satisfied with library services, as part of the Residents’ Survey Library Services maintained for the residents of Cornwall Neighbourhood and Public Protection % of open public spaces that see an improvement in cleanliness following a dog fouling patrol 26% 29% Number of routine patrols with an improved score rating. Routine patrols can be opportunistic or targeted; through education it should be possible to improve the score rating Responsible dog ownership
Resources Increase in Business Rates Income received from £74m in 2016-17 to £180m in 2020-21 £161m £180m To increase the total amount of Business Rates income received from £74m in the 2016/17 financial year to £180m in the 2020/21 financial year. The reason that the figure has increased so much is due to a pilot or trial that Cornwall is part of where we can retain all Business Rates income. Previously, 50% was given back to Central Government. Consequently, the Government grant(s) given to Cornwall Council has reduced significantly too Being a financially resilient council Resources Increase in Council Tax income received from £246m in to £297m in £260m £297m To increase the total amount of Council Tax income received from £246m in the 2016/17 financial year to £297m in the 2020/21 financial year Being a financially resilient council Resources The number of Apprenticeship starters during the reporting period (April-2017 to 100 500 Target to be amended to reflect national legislation changes The introduction of the Apprenticeship Levy places a requirement for all public bodies to publish on an annual basis the number of apprenticeship starters during the reporting period (April to end of March) Increasing the number of Apprenticeship starters (includes both new apprentices and existing employees undertaking an apprenticeship) Resources Average % of time lost due to sickness 4% 4% To maintain current performance To help understand, manage and support levels of employee sickness absence Supports People Strategy and maximising workforce attendance Resources % employee engagement index from employee survey 72% 72% To maintain current performance An employee survey is a measured way to gather feedback from one of the organisation’s key stakeholder groups – its employees. This indicator looks at staff engagement as a percentage of the total workforce Help to assess how motivated and engaged employees are to contribute to the organisation’s goals 21