Increased adoption Increased usage correlates to user adoption of the technology. QuantitativeOffice 365 reports Mailbox usage SharePoint usage Lync IMs and conferences Minutes of Lync audio used Comparison of pre- and post-rollout usage reports will show increasing adoption of 10% per month. Increased productivityIncreased adoption correlates to faster communication and decision making, shorter time to complete tasks. QualitativeEnd user surveysYammer groups &amp; feedback Time required to complete projects Comparison of pre- and post- Office 365 reports will show cost savings. Post-rollout usage of third party phone conferencing should show decreasing usage of 10% per month. Reduced operating costsIncreased adoption correlates to reduced third-party conferencing usage, travel time, and resource allocation. QuantitativeOffice 365 reportingFinance/accounting reportsHelp desk reportsTravel and phone expense reportsOutput measures Mailbox usage SharePoint usage Audio conferencing billing and usage Travel and phone expenses Help desk calls Comparison of pre- and post- Office 365 reports will show cost savings. Post-rollout usage of third party phone conferencing should show decreasing usage of 10% per month. Training effectivenessIncreased usage correlates to training effectiveness. QuantitativeOffice 365 reportsQualitativeEnd-user surveysYammer groups &amp; feedback Mailbox usage SharePoint usage Lync IMs and conferences Minutes of Lync audio used Employee satisfaction Comparison of pre- and post-training usage reports will show increasing adoption per month. Employee net user
comments on actions. Success Criteria Example Success criteria Method/source Metrics Example goal Increased adoption Increased usage correlates to user adoption of the technology. Quantitative Office 365 reports Mailbox usage SharePoint usage Lync IMs and conferences Minutes of Lync audio used Comparison of pre- and post-rollout usage reports will show increasing adoption of 10% per month. Training effectiveness Increased correlates to training effectiveness. Quantitative Office 365 reports Qualitative End-user surveys Yammer groups & feedback Mailbox usage SharePoint usage Lync IMs and conferences Minutes of Lync audio used Employee satisfaction Comparison of pre- and post-training usage reports will show increasing adoption per month. Employee net user satisfaction is 130+ based on the final training survey. Reduced operating costs Increased adoption correlates to reduced conferencing usage, travel time, and resource allocation. Quantitative Office 365 reporting Finance/accounting reports Help desk reports Travel and phone expense reports Output measures Mailbox usage SharePoint usage Audio conferencing billing andusage Travel and phone expenses Help desk calls Comparison of pre- and post- Office 365 reports will show cost savings. Post-rollout usage of third party phone conferencing should show decreasing usage of 10% per month. Increased productivity Increased adoption correlates to faster communication and decision making, shorter time to complete tasks. Qualitative End user surveys Yammer groups & feedback Time required to complete projects Time to complete customer orders should drop by 15% within 6 months. Improved collaboration Increased cross-team and cross-location communications. Qualitative End user surveys Yammer groups & feedback Employee satisfaction Time saved Teams that work from multiple locations will report improved feelings of connection with their teammates within 3 months of the Lync rollout.
Run More Effective Meetings Metrics Capability Measure Benefit Area Benefit Description Leverage presence to start communicating Average number of ad hoc instant messaging sessions per month Agility Reduce time to decision Schedule a Lync meeting Average number of Lync meetings scheduled per month Financial Cost of storage, reduced travel, telecommunication expenses, Check meeting response status Count of meetings with a quorum Financial Reduced cost of wasted time in meetings Advertise availability (calendaring) Count of users with shared calendars Agility Reduce time to schedule meetings Advertise availability (presence) Count of users setting presence status Agility Reduce time to schedule meetings Find people Avg. Number of searches per month Agility Reduce time to find information a conversation Average number of ad hoc instant messaging sessions per month Agility Reduce time to gather in conference Start a conversation Average number of Lync calls per month Agility Reduce time to gather in conference rooms Information about a contact Completeness of contact information per user Agility methods of communication (Lync calls), identification of Influencers, time zone availability, productivity Information about a contact Average time to find contact Agility Reduce time to find information Join a meeting face-to-face Average number of Lync video calls Financial Reduce cost / time to travel Use a shared workspace Average number of shared workspaces per month Agility, Financial Free up meeting rooms Count of room occupancy per month Financial Optimize the available meeting room space Use video to make meeting experience interactive Average number of Lync video calls / month Agility Increase productivity through enhanced collaboration Meet Online (Scheduling a meeting online) Average number of Lync voice calls / month Agility Increase productivity through enhanced collaboration Start your video Average number of Lync video calls / month Agility Increase productivity through enhanced collaboration Give a presentation Average number of shared presentations per Agility Increase productivity through enhanced collaboration Add a new contact Average number of contacts / user Agility Increase the ability for people to find each