first aid. For more information, see the Safe Work Australia Reportable Assaults If a service provider is associated with an event that has, or may have, an effect on the health, safety and/or wellbeing of care recipients while under the care of staff, volunteers or contractors, the event must be reported to DoH. These events are referred to as ‘reportable assaults’ or ‘reportable incidents’. Within 24 hours, the service provider must report the incident to local police and DoH via the Aged Care Complaints Commissioner on 1800 550 552 (a free call from fixed lines; calls from mobiles may be charged). The requirements are set out in the grant agreement. This ensures that those affected receive timely help and support and that operational and service provider strategies are put in place to prevent the situation from occurring again. Such strategies help maintain a safe and secure environment for care recipients. Reportable incidents include, but are not limited to, a serious incident that causes: the unexpected death of any person; a serious injury to any person; an allegation of significant misconduct made by any person in relation to the service provider or its personnel; a fire, natural disaster, accident or other incident that will or is likely to prevent the delivery of all or part of any activity and result in the closure of premises, or significant damage to premises or property or pose a significant threat to the health and safety of any person; harm or suspected harm to a care recipient; criminal activity on the part of or contractor of the service provider such as theft; minor accidents, including vehicle accidents where the service provider is transporting a care recipient; or incidents that may bring negative media attention to the service provider and/or the Australian Government as the funding body. Service providers must have policies about how to respond if there is, or they suspect there is, assault, abuse or concern about a risk of harm to a care recipient. Key considerations include: appropriate assessment, particularly where there is the suspicion or risk of abuse or harm; this may include discussions with the care recipient in order to understand the situation so that appropriate assistance can be arranged; prompt provision of emergency services and liaison with other support services such as counseling, health services and social support; and having and providing contact information for emergency personnel such as police, ambulance, crisis mental health team, or other relevant services. These requirements do not affect any obligation the service provider has under a Law of a State or Territory to report such incidents. For more information refer to the on . Fees and Contributions
therapies other than medicine and nursing; for example, physiotherapists, occupational therapists, speech pathologists, social workers, dieticians, psychologists and podiatrists. Australian Aged Care Quality Agency The Agency which administers the Australian Government’s Quality Reporting Program, including conducting reviews of aged care services. Carers can include family members, friends or neighbours who are identified as providing regular and sustained care and assistance to the care recipient. Carers frequently live with the person for whom they care. Care Plan A plan developed in consultation with the care recipient which describes the type of services to be provided, the frequency and hours of actual service provision, the location at which the service will be provided and the respective responsibilities of the service provider, its staff and the care recipient. Care Recipient A person receiving flexible aged care services. Care Recipient Agreement An agreement between the care recipient and the service provider, sometimes also