identified in 2017 to 2022 with closer monitoring and executive leadership. The delivery of the implementation plan including high level and standard commitments are included in Tables below. 1.VISIBILITY Overall leads – Head of PR and Engagement/ Board Secretariat Actions required Target dates (*) Responsible Officer/Department / 1.1 Email signatures of Executive and non executive directors are bilingual 2017 Board Secretariat 1.2 100 staff to have a bilingual email signature 2017 Chief executive / Gaelic Adviser 1.3 Branding in four public reception areas of NHS Highland HQ is bilingual 2017 Board Secretariat/ Head of Estates 1.4 NHS Highland Corporate logo will be rendered bilingual, demonstrating equal respect for Gaelic and English, on the next re-brand/opportunity, and used as standard. 2017 and ongoing Head of PR and Engagement 1.5 Corporate stationery to be bilingual 2017/18 Board Secretariat 1.6 Vehicle livery will be bilingual 2017/18 Head of Estates 1.7 New or replacement signs on NHS Highland facilities across the board area are bilingual Rolling Programme Head of Estates (*) Target dates will be reviewed and updated as part of the annual monitoring reports 2. .STAFFING
Overall lead – Head of PR and Engagement Actions required Target dates (*) Responsible Officer/Department / 3.1 Media releases /high profile topics in key geographical areas to be produced bilingually Ongoing Communications Managers 3.2 Gather information on Gaelic as part of surveys Ongoing Head of PR & Engagement / Principal Officer Equalities 3.3 Gaelic spokesperson to be provided for Gaelic interviews where possible Ongoing Gaelic Adviser/ Head of PR and Engagement 3.4 Develop Bilingual Branding for Highland Quality Approach for NHS Highland HQ and Events 2017/18 Chief Executive/ Gaelic Adviser/ Head of PR and Engagement 3.5 Bilingual videos for You tube, prioritised around Early Years, Dementia, Reach out and Realistic Medicine Autumn 2017 Communications Manager 3.6 Respond in Gaelic to any correspondence received in Gaelic within the same time frame for responses to English correspondence Ongoing Gaelic Adviser/ Head of PR and Engagement 3.7 Highlight commitment to Gaelic Language in any contractual arrangements Autumn 2017 Head of Procurement / Head of Contracts 3.8 Make available bilingual Complaints Form 2017/18 Staff in Clinical Governance Team 3.9 Reception staff to answer phone in Gaelic in key areas 2017/18 District /Locality Managers 3.10 Actively offer Gaelic consultations in initially in key geographical areas and Raigmore 2017/18 Gaelic Adviser/ Head of PR and Engagement/ Director of Operations 3.11 Carry out 50 clinical consultations for advice/treatment/support in Gaelic per annum 2017/18 Gaelic Adviser/ Head of PR and Engagement/ Director of Operations 3.12 Develop plan to have bilingual content on NHS Highland website which demonstrates equal respect for Gaelic and English 2017/18 Head of PR and Engagement / Head of eHealth 3.13 Three staff able to speak at public meetings / consultation events where people prefer to communicate in Gaelic 2017/18 Head of PR and Engagement / Chief Executive 3.14 Develop some basic resources such as for recruitment Fairs 2018 Workforce Planning Manager (*) Target dates will be reviewed and updated as part of the annual monitoring reports CORPUS Overall leads – Head of PR and Engagement/ Board Secretariat