Document Control Title: D2.3: MOBISERV Initial System Requirements Specification Project: MOBISERV (FP7 248434) Nature: Report Dissemination Level: Restricted Authors: UWE, SMH, ANNA Origin: UWE Doc ID: Amendment History Version Date Author Description/Comments v0.1 2010-05-17 PC-S, AF, RF, HH Draft V1.1 2010-05-24 PC-S, AF, RF, HH, SD Draft V2.1 2010-05-25 PC-S, AF, RF, HH, SD Draft (incorporating internal reviewer’s preliminary comments) V3.1 2010-05-26 PC-S, AF, RF, HH, SD Draft (incorporating further comments from internal reviewer) V5.1 2010-05-28 PC-S, AF, RF, HH, SD, PJ Draft (incorporating further comments from internal reviewer) V7.1 2010-05-30 PC-S, AF, RF, HH, SD, PJ, SE Draft (incorporating further comments from internal reviewer) V8.0 2010-05=31 PC-S, AF, RF, HH, SD, PJ, SE Final version
Personas Personas were first introduced by Alan Cooper as a practical interaction design tool. Personas have been to help the design team to better consider the perspectives of people who will be using a system and more realistically hypothesise answers to questions relating to what they might do in a particular scenario. A persona helps to give the invisible, nondescript "user" a personality. By designing for the persona, the needs of the broader group that the persona is an archetype for, can be better satisfied. The personas defined here are based on the field work done to collate data and information regarding the characteristics of older people that helps to typify particular groups of people, and the personas compiled here are representative of the range of issues that were found. As part of the user-centred design process it is recommended that the consortium team adopt these personas and consider the design, development and use of the Mobiserv technology through the eyes of the personas. Persona Number Name Cognitive Physiological Psychological Setting 1 Aalbert None Mobility, Weak heart and lungs Loneliness Independent 2 Brenda Forgetfulness Diabetes, weak eyesight, Mobility, shortness of breath from exertion None Independent 3 Carol None, mild forgetfulness Limited mobility in hand, knee replacement None Independent 4 Dafne None Impaired mobility None 5 John Dementia Mild mobility impairment None 6 Lilian None Severely impaired mobility, hearing loss Mild depression Residential 7 None Limited mobility, incontinence Loneliness Residential Table . Summary of Issues for each Persona
Automated checking of gas , water, windows, doors Security A tele-medicine/self-check platform SC_18 Health for Social and Cognitive Stimulation SC_19 Social and Cognitive Promote acceptability Reporting to health professionals Health Allow user to check a particular medication SC_21 Health management, Safety Table Summary of High Level Functions Functional Requirements Reminder to eat (F_1) Sub-Functions ID Sub-Functions Notes Ability to turn function ON or OFF It should be clear to the user and others whether this function is in the ON or OFF mode Setup meal timeslots and periods of eating for each meal Touch screen interface for carer or user Detect a missed meal Locate the person a missed meal reminder to the person Voice or melody or screen (Allow for selection by user or carer) Detect an acknowledgement of meal reminder by the user If the reminder has not been acknowledged within 10 minutes (for example), reissue x number of times, after which take a pre-determined course of action Detect the action by the user in response to the reminder Log a missed meal Table Sub-Functions for F_1
Figure Cultural Study, Theme 1 – Stress, from a Woman Questionnaire Responses Setting A – Residential End-Users 1. Age Text Response 83 87 83 88 80 2. Gender # Answer Response % 1 Male 1 20% 2 Female 4 80% Total 5 100% 3. How many years have you lived in residential care? # Answer Average Value Standard Deviation 1 Years 2.30 1.92 2.30 1.92 4. How do you feel about the level of care that you receive in your residential care home? # Answer Response % 1 I feel very well supported 5 100% 2 I feel supported 0 0%
3 Neither good nor bad 0 0% 4 I would like more support 0 0% 5 I would like much more support 0 0% Total 5 100% 5. How do you feel about the care home itself - is it a nice place to live? # Answer Response % 1 Excellent to live 5 100% 2 Good place to live 0 0% 3 neither good nor bad 0 0% 4 Bad place to live 0 0% 5 Very bad place to live 0 0% Total 5 100% 6. How do you talk to the following people? # Question every day more than once a week once a week seldom never Responses 1 Care home manager 2 1 1 1 0 5 2 Care staff 5 0 0 0 0 5
3 Doctor or 0 0 0 4 1 5 4 social worker 0 0 0 1 4 5 5 Other residents 5 0 0 0 0 5 6 Friends from outside the home 0 2 1 1 1 5 7 family 0 2 3 0 0 5 7. How often do you speak on the telephone with the following people # Question every day more than once a week once a week seldom never Responses 1 Medical Staff 0 0 0 1 4 5 2 Friends 1 1 0 1 2 5 3 Family 0 1 1 3 0 5 8. of the following activities do you take part in and how often? # Question several times a day every day more than once a week Once a Week seldom never Responses 1 Talking to other residents 3 2 0 0 0 0 5 2 Talking to staff 4 1 0 0 0 0 5 3 Taking medication 4 0 0 0 0 1 5 4 Craft/hobby activities 0 0 1 2 2 0 5 5 Watching TV 2 3 0 0 0 0 5
# Answer Response % 1 positive/open minded 1 20% 2 fairly positive 2 40% 3 neither positive nor negative 0 0% 4 fairly negative 0 0% 5 very negative/dismissive 2 40% 6 Don’t know 0 0% Total 5 100% 19. you like it if the robot did the following: # Question Yes No Don't Know Responses 1 Followed you around 2 3 0 5 2 Was equipped with a camera 2 2 1 5 3 Was like a person (humanoid) 2 2 1 5 4 Spoke to you 4 1 0 5 5 Listened to you 3 1 1 5 6 Was operated by a computer screen 2 2 1 5 7 Reminded you to do things 4 1 0 5 8 Reported to a helpdesk if you were having a problem 5 0 0 5
# Answer Response % 1 Time 5 83% 2 More staff 1 17% 3 More training 4 67% 4 Better Equipment 1 17% 5 Better monitoring systems 0 0% 6 Better nutrition 0 0% 7 Greater physical strength 1 17% 8 Better entertainment facilities 2 33% 11. Other (Please State) Text Response Dementia is a big problem and it is very difficult or impossible for to work out what the residents are thinking, especially if there is little support from family. 12. Do you feel that the average resident has enough social interaction with the following: # Question too much interaction plenty of interaction some interaction a little interaction no interaction Responses
already wear a vest to bed. Residents would probably be happy to wear the clothing all day if it was comfortable. Residents probably wouldn’t be happy to wear it at night. But all the resident wear pyjamas. 23. How do you think most residents would feel about interacting with a robot? # Answer Response % 1 positive/open minded 1 17% 2 fairly positive 0 0% 3 neither positive nor negative 0 0% 4 fairly negative 1 17% 5 very negative/dismissive 0 0% 6 Don’t know 4 67% Total 6 100% 24. Would they like it if the robot did the following: # Question Yes No Don't know Responses 1 Followed them around 1 4 1 6 2 Was equipped with a camera 1 3 2 6
3 Was like a person (humanoid) 2 0 4 6 4 to them 4 0 2 6 5 Listened to them 5 0 1 6 6 Had an interactive computer screen 2 1 3 6 7 Reminded them to do things (take medication etc) 3 0 3 6 8 Reported to a control centre if it saw a problem 5 0 1 6 9 Monitored what they ate 4 0 2 6 25. How would you feel about working alongside the following types of assistive technology: # Question Fine OK indifferent A bit worried I wouldn't do it Don't know Responses Mean 1 Monitoring Cameras 2 0 0 0 4 0 6 3.67 2 Wearable sensors embedded in clothing 2 1 0 1 2 0 6 3.00 3 Food monitoring system 2 2 0 0 1 0 5 2.20 4 Activity monitoring system 2 3 1 0 0 0 6 1.83 5 Hazard monitoring system (eg trip hazard) 2 3 1 0 0 0 6 1.83 6 Facial recognition technology 2 2 1 0 0 1 6 2.50 7 Speech recognition technology 4 0 1 0 0 1 6 2.17
14 hours 19. How do you think most residents would feel about interacting with a robot? # Answer Response % 1 positive/open minded 0 0% 2 fairly positive 0 0% 3 neither positive nor negative 1 100% 4 fairly negative 0 0% 5 very negative/dismissive 0 0% 6 Don’t know 0 0% Total 1 100% 20. Would they like it if the robot did the following: # Question Yes No Don't know Responses 1 Followed them around 0 0 2 2 2 Was equipped with a camera 0 2 0 2 3 Was like a person (humanoid) 2 0 0 2 4 Spoke to them 1 0 1 2 5 Listened to them 2 0 0 2 6 Had an interactive computer screen 1 0 1 2 7 Reminded them to do things (take medication etc) 2 0 0 2 8 Reported to a control centre if it saw a problem 2 0 0 2 9 Monitored what they ate 1 0 1 2 21. How would you feel about working alongside the following types of assistive technology:
# Question Fine OK indifferent A bit worried I wouldn't do it Don't know Responses 1 Monitoring Cameras 0 0 0 0 1 1 2 2 Wearable sensors embedded in clothing 2 0 0 0 0 0 2 3 Food monitoring system 1 1 0 0 0 0 2 4 Activity monitoring system 2 0 0 0 0 0 2 5 Hazard monitoring system (eg trip hazard) 2 0 0 0 0 0 2 6 Facial recognition technology 1 1 0 0 0 0 2 7 Speech recognition technology 2 0 0 0 0 0 2 8 Interactive robots 1 0 0 0 0 1 2 22. Do you have any further concerns or comments regarding the use of technology to assist or monitor care home residents? Text Response Many of the residents are not used to technology and would need to be taught how to use it, which would be
once a week 1 Medical Staff 0 0 1 0 4 5 2 Social Worker 0 0 0 0 4 4 3 Friends 0 0 2 2 1 5 4 Family 0 0 3 1 1 5 6. Which of the following activities do you take part in and how often? # Question several a day every day more than once a week Once a Week seldom Responses 1 Talking to other day care users 0 0 4 0 0 1 5 2 Talking to day care staff 0 0 4 0 1 0 5 3 Taking medication 4 1 0 0 0 0 5 4 Craft/hobby activities 0 2 3 0 0 0 5 5 Watching TV 5 0 0 0 0 0 5 6 Walking 1 0 1 0 2 1 5 7 Taking a nap 2 1 1 0 1 0 5 8 Shopping 0 0 1 1 1 2 5 9 Reading 1 1 0 0 0 3 5 10 Excursions or day trips 0 0 1 0 2 2 5 11 Cinema or similar leisure activity 0 0 0 0 0 4 4 12 Exercise 0 0 1 0 0 4 5
2 fairly positive 0 0% 3 neither positive nor negative 0 0% 4 fairly negative 2 40% 5 very negative/dismissive 1 20% 6 Don’t know 0 0% Total 5 100% 15. Would you like it if the robot did the following: # Question Yes No Don't Know Responses 1 Followed you around 3 2 0 5 2 Was equipped with a camera 2 3 0 5 3 Was like a person (humanoid) 2 1 2 5 4 to you 2 1 2 5 5 Listened to you 2 0 3 5 6 Was operated by a computer screen 2 2 1 5 7 Reminded you to do things 3 0 2 5 8 Reported to a helpdesk if you were having a problem 4 0 1 5 9 Monitored what you ate 2 2 1 5
5 very negative/dismissive 0 0% 11. If technology was developed to assist you in caring for your clients which of the following items would you find most useful in enabling you to support their needs? # Question Very useful Useful A little bit useful Not useful Don’t know Responses 1 Reporting what they eat 4 0 0 0 0 4 2 Reporting the amount of food consumed per meal 4 0 0 0 0 4 3 Reporting the amount of times they eat 4 0 0 0 0 4 4 Reporting the amount of times they drink 4 0 0 0 0 4 5 Reporting facial expressions to denote issues 4 0 0 0 0 4 6 Reporting if they consuming the wrong kinds of food or drink 4 0 0 0 0 4
7 Reporting how active they are 2 2 0 0 0 4 12. How accepting do you think your clients would feel about certain types of monitoring device if it was for their own benefit? # Question Accepting Tolerant Indifferent Intolerant Would not allow Don’t know Responses 1 Cameras 0 1 1 0 0 2 4 2 Wearable sensors embedded in clothing 0 2 0 0 0 2 4 3 Food monitoring system 0 2 0 0 0 2 4 4 Activity monitoring system 0 2 0 0 0 2 4 5 Environmental Hazard monitoring system (eg trip hazard) 0 2 0 0 0 2 4 6 Facial recognition technology 0 2 0 0 0 2 4 7 Speech recognition technology 0 2 0 0 0 2 4 13. ‘Smart clothing’ monitors things like blood pressure, temperature and heart rate with tiny sensors embedded in clothing – do you think your clients would be happy to wear this technology embedded in some type of light underwear such as a vest? Text Response Don't know Yes
5 Listened to them 0 0 4 4 6 Had an interactive computer screen 0 0 4 4 7 Reminded them to do things (take medication etc) 0 0 4 4 8 Reported to a control centre if it saw a problem 0 0 4 4 9 Monitored what they ate 0 0 4 4 18. How would you feel about working alongside the following types of assistive technology: # Question Fine OK indifferent A bit worried I wouldn't do it Responses 1 Monitoring Cameras 2 0 0 2 0 4 2 Wearable sensors embedded in clothing 2 2 0 0 0 4 3 Food monitoring system 4 0 0 0 0 4 4 Activity monitoring system 4 0 0 0 0 4 5 Hazard monitoring system (eg trip hazard) 4 0 0 0 0 4 6 Facial recognition technology 4 0 0 0 0 4 7 Speech recognition technology 4 0 0 0 0 4 8 Interactive robots 4 0 0 0 0 4
1 TV 1 100% 2 DVD player 1 100% 3 Landline Telephone 1 100% 4 Own mobile phone 0 0% 5 Computer 1 100% 6 Internet 0 0% 7 Interactive TV 0 0% 8 Electronic games 0 0% 9 Online shopping 0 0% 10. If they do not have access to some of these technologies have any of them expressed a desire to use them – if so, which ones? Text Response computer, internet - link to family abroad Statistic Value Responses 1 11. How would you rate the older people visiting the day care centre's attitude to technology in general? # Answer Response % 1 positive/open minded 0 0% 2 fairly positive 0 0% 3 neither positive nor negative 1 100% 4 fairly negative 0 0% 5 very negative/dismissive 0 0%
12. If technology was developed to assist you in caring for older people which of the following items would you find most useful in enabling you to support their needs? # Question Very useful Useful A little bit useful Not useful Don’t know Responses 1 Reporting what they eat 0 1 0 0 0 1 2 Reporting the amount of food consumed per meal 0 1 0 0 0 1 3 Reporting the amount of times they eat 0 1 0 0 0 1 4 Reporting the amount of times they drink 1 0 0 0 0 1 5 Reporting their facial expressions to denote issues 0 1 0 0 0 1 6 Reporting if they consuming the wrong kinds of food or drink 1 0 0 0 0 1 7 Reporting how active they are 1 0 0 0 0 1
technology embedded in some type of light underwear such as a vest? Text Response Yes 16. Could you foresee any practical problems in using smart clothing with the older people visiting the day care centre? Text Response No 17. How long do you think they would be happy to wear smart clothing for? (hours) Text Response If the material was right they would keep it on all day 18. How do you think most older people would feel about interacting with a robot? # Answer Response % 1 positive/open minded 0 0% 2 fairly positive 0 0% 3 neither positive nor negative 0 0% 4 fairly negative 1 100% 5 very negative/dismissive 0 0% 6 Don’t know 0 0% 1 100% 19. they like it if the robot did the following: # Question Yes No Don't know Responses 1 Followed them around 0 1 0 1 2 Was equipped with a camera 1 0 0 1
# Answer Response % 1 they cope better than me 1 5% 2 We cope the same 9 47% 3 they cope worse than me 1 5% 4 Don't know 1 5% 5 I don't live with a partner 7 37% 19 100% 7. How often do you see the following people? # Question Every day More than once a week Once a week Seldom Never Responses 1 Doctor or nurse 0 1 2 17 0 20 2 Social worker 0 0 0 0 20 20 3 Housing worker 0 0 1 0 19 20 4 friends 6 9 3 3 0 21 5 Family 4 5 8 4 0 21 8. How often do you speak on the telephone with the following people # Question Every day More than once a week Once a week Seldom Never Responses 1 Medical staff 0 1 1 17 2 21
2 Social worker 0 0 0 0 20 20 3 Housing worker 0 1 0 0 20 21 4 Friends 2 14 4 2 0 22 5 Family 2 12 5 3 0 22 9. Which of the following activities do you take part in and how often? # Question Several a day Every day More than once a week Once a week Seldom Never Responses 1 Talking to friends or family 3 10 5 3 1 0 22 2 Gardening 0 5 5 5 5 2 22 3 Taking medication 2 18 0 0 2 0 22 4 craft/hobby activities 2 8 7 1 3 1 22 5 Watching TV 5 16 0 0 1 0 22 6 Walking 1 10 4 3 4 0 22 7 Taking a nap 0 6 3 0 9 4 22 8 Shopping 0 0 14 7 1 0 22 9 visiting friends or family 0 0 10 8 4 0 22 10 Excursions or day trips 0 0 2 4 15 1 22 11 Cinema or similar leisure activities 0 1 0 3 14 3 21 12 Exercise 0 1 1 2 4 13 21
16. "Smart clothing" monitors things like blood pressure, temperature and heart rate with tiny sensors embedded in clothing. Do you think you would be happy to wear this technology embedded in some type of light underwear? # Answer Response % 1 Yes 10 67% 2 No 5 33% Total 15 100% 17. How would you feel about using certain types of monitoring technology in your home if it were for your own benefit? # Question Accepting Tolerant Indifferent Intolerant Would not allow Responses 1 Monitoring cameras 3 4 2 1 7 17 2 wearable sensors embedded in your clothing 2 8 1 1 6 18 3 technology that monitors what you eat 1 3 4 4 9 21 4 Technology tghat monitors how active you are 3 6 3 4 5 21 5 Technology that out for dangerous things in your home and alerts you 6 9 1 1 2 19