This document recent changes to the Cloud Services section of Our Customer Terms. 11 2016 5.14 5.15 5.1 8 2016 9.14 28 2016 365 2.121, 23, 24.1 28 2016 365 2.90, 35 6 2016 30 2016 11 12 10 trial E: A
3 4 2016 22 December 2015 Veritas Enterprise VaultTM (previously Symantec Enterprise Changed references from Symantec to Veritas. Veritas Enterprise VaultTM OCTs. 22 December 2015 iWebGate Introduction of new term plans iWebGate: 4.5, 4.8 and 4.9 11 December 2015 Microsoft Online Services Introduction of new for Skype for Business, Power BI Pro and Office 365 Enterprise E5 Microsoft Online Services: 7.3, 7.7, 17, 22.15 and 22.35 to 22.37 12 November 2015 FlexPod Platform Introduction of terms and conditions for FlexPod FlexPod Platform: new section 14 October 2015 Onboard365 Introduction of and conditions for Onboard365 Onboard365: new section Mural MaaXcloud Introduction of terms and conditions for Mural MaaXcloud Mural: new section 10 September 2015 MigrationWiz Introduction of terms and conditions for MigrationWiz General Terms : 1.16 MigrationWiz: New Section 20 August 2015 VMware Horizon Air Introduction of terms and conditions for Vmware Horizon Air General Terms: 1.16 and 6.2 VMware Horizon Air: New Section 5 August 2015 iWebGate Introduction of terms and conditions for iWebGate General Terms: 1.16 iWebGate: New Section 13 July 2015 T-Suite portal Exit of the T-Suite portal. Creation of individual sections for each application and updating reference from to Telstra Apps Marketplace T-Suite: deleted New sections for: Domains, McAfee Multi Access, McAfee SaaS Endpoint Suite trial
Infrastructure and Tailored Infrastructure Clarification of the SLA credit calculation General Terms: Box Correction of Box Terms of Service url Box: 2.2 6 February Docusign Introduction of 30 day free trial after 1 February 2015 Section 3.3 20 January 2015 VCE Cloud Services Introduction of terms and conditions for VCE Cloud Services General Terms: 1.16 and 6.2 Vendor Terms: 5, 6 and 7 VCE Cloud Services: new section 1 December 2014 Box Introduction of and conditions for the Box application Box: new section NetConnect Introduction of terms and conditions for the NetConnect application NetConnect: new section 1 December 2014 Cisco Cloud Services Introduction of terms and conditions for the new Cisco Cloud Service General Terms: 6 Cisco Cloud Services: new section 28 October 2014 Telstra Apps Marketplace Introduction of terms and conditions for the new Telstra Apps Marketplace Telstra Apps Marketplace: new section DocuSign Introduction of terms and conditions for the DocuSign application DocuSign: new section 17 October 2014 Microsoft Online Services Introduction of the following new Microsoft Online Services: Project Lite, OneDrive for Business with Office Online, Power BI for Office 365, Windows Intune, Office 365 Business, Office 365 Business Essentials and Office 365 Business Premium. Renaming of Microsoft Web Apps to Microsoft Office Online. Withdrawal from sale to new customers of Office 365 Small Business (P1), Office 365 Small 2.12, 21, 22, 24, 26, 27, 28, 29, 33, 35, 36, 37, 41, 42 and 43.
SharePoint Online with Yammer; and Microsoft Rights Management. Removal of terms relating to earlier versions of: Microsoft Exchange Online; Microsoft SharePoint Online Microsoft Lync Online Microsoft Office Professional Plus Microsoft Office Web Apps Microsoft Office 365 Suites Office 365 Small Business Offer 19, 21, 24, 27, 29, 35, 37 and 39 16 December 2013 Naming Renaming of: Software as a Service to Applications; Infrastructure as a Service to Infrastructure; Utility Hosting to Cloud Infrastructure; Dedicated Hosting to Tailored Infrastructure; and Managed Facilities to Data Centres. Throughout the Cloud Services section Infrastructure Introduction of new dedicated servers on Cloud Infrastructure. Part 3 Introduction of new Cloud Infrastructure data centre locations. Part A: 3.3, 6.14, Part E and Part H: 3.2 Co-location Clarification that the terms in the Cloud Services section only applies to Part F: 2.1
co-location services in Telstra data centres. Removal of afterhours access requirements Part F: 2.20 (deleted) Public Network Clarification of service levels and charges for internet access. Part G: 2.2 and 2.3 Load balancing Introduction of load balancing Part G: 2.4 – 2.8 Private Network Clarification of service levels and charges for Next IP access. Part G: 3.2 and 3.3 Security Services Clarification of the available security services on Cloud Infrastructure and Tailored Infrastructure Part G: 4 7 October 2013 Office 365 Business Offers Introduction of a new Office 365 Small Business Premium Offer Part C (T-Suite): 38 30 July 2013 Symantec Smart Connect.cloud Introduction of new terms and conditions for new Smart Connect.cloud application. Part C (T-Suite): 2.12, 3.29 and 5. Symantec Endpoint Protection Introduction of new terms and conditions for new Endpoint Protection application. Part C 2.12, 3.29, 6 and 18. 19 July 2013 Project Pro for Office 365 Introduction of new terms and conditions for new Project Pro application. Part C (T-Suite): 2.12 and 32 Visio Pro for Office 365 Introduction of new and conditions for new Visio Pro application. Part C 2.12 and 33 18 July 2013 Remote Backup Removal of terms and conditions for these services as they have been withdrawn. Part C (T-Suite): 2.12, 7 (deleted), 17.1 WORKetc Removal of terms and conditions for these services as they have been withdrawn. Part C (T-Suite): 2.12, 11 (deleted), 17.1 18 June 2013 GeoOP Introduction of Part C (T-Suite services); 17 28 May 2013 ARISapp Canvas Introduction of ARISapp and Canvas. Part C (T-Suite services):9 and 10
18 May 2013 Eligibility New applications may be subject to a feasibility assessment. Part (General): 1.7-1.9 Pricing Clarification of Telstra’s ability to charge for actual usage above contracted amount. Part (General): 5.5 Enterprise Applications Clarification that Cloud Collaboration – Microsoft are Enterprise Applications. Part C (SaaS): 3 Application Software Introduction of terms and conditions for new software available with Infrastructure as a Service. Part (General): 2.24, 3.14 and 3.20 Part B (Vendor Terms and Conditions): 2 and 4 Part C (SaaS): 12 Part E (IaaS): 8 16 April 2013 Collaboration - Microsoft Introduction of and conditions for new Cloud Collaboration – Microsoft applications Part C (SaaS): 5 to 11 8 April 2013 Data Export Introduction of a new Data Export Service Part E (IaaS): 8 Backup Revised terms to reflect structured data can now be backed up. Part E (IaaS): 5.20 and 6.8 Introduction of a charge for new customers who exceed the average change rate of backups. Part E (IaaS): 5.23 and 6.11 Disaster Recovery Clarification of Disaster Recovery Gold Part A (General): Tables 1, 2 and 3 Part E (IaaS): 5.29-37 Infrastructure as a Service Renaming of Backup as a Service, DR as a Service and Security as a Service Part E (IaaS): 3.2, 4.2, 5, 6 and 7
Microsoft Live Meeting, Business Productivity Online Suite, Microsoft Online Service – terms of use. 13 November 2012 Office 365 Small Business Offer Introduction of a new Office 365 Small Business Offer Part C (T-Suite): 37 22 October 2012 Nomination of Support Partner Introduced the ability to nominate an authorised Telstra dealer to use the service on your behalf Part C (T-Suite): 2 and 3 18 October 2012 Disengagement Introduction of disengagement assistance. Part A (General): 3.22 Disaster Recovery Clarification of Bronze level disaster recovery. Part A (General): Table 2 and Table 6 Service Availability Clarification of how service availability is calculated. Part A (General): Table 2 and 6.12 Service exclusions Clarification of service exclusions 6.15 (d) and (e) 9 October 2012 Website Services Introduction of new services: Website Assistance, Website Transfer and Website Copy Writing. Part C 19 19 September 2012 and WORKetc. These services have been withdrawn from sale to new customers on and from 17 August 2012 Part C 7.1 and 13.1 28 August 2012 Security Applications MessageLabs Network Security services have been renamed to Symantec.cloud services. Part C (T-Suite): 8 McAfee Desktop Security has been renamed McAfee Endpoint Protection and introduction of new McAfee Endpoint Protection Advanced package Part C (T-Suite): 9 Business Applications Introduction of new Symantec Enterprise Vault services Part C (T-Suite): 16 31 May 2012 applications Moving T-Suite within the Cloud Services portfolio Part C (T-Suite): Entire section
21 May 2012 Website Services Introduction of new Website Services offer Part C (T-Suite): 2.9, 3.46 and 18 24 November 2011 applications We will now provide a help desk to answer billing related calls between 7am and 7pm AEST, Monday to Friday. The help desk will also be available to answer sales and general product related calls between 9am and 5pm AEST, Monday to Friday. Part C (T-Suite): 2.11 24 November 2011 T-Suite applications Operational and technical support for all applications is now provided 24 hours a day, 7 days per week. Part C (T-Suite): 2.12 24 November 2011 T-Suite applications Removal of reference to agreement term. Part C (T-Suite): 3.47 24 November 2011 T-Suite applications Amendment to include consent allowing our suppliers to contact you and your users for any purpose that we reasonably consider is related to providing the T-suite service to you. Part C (T-Suite): 3.48 24 November 2011 T-Suite applications Cross-references have been updated. Part C (T-Suite): 3.61, 3.66(a) (formally 3.60, 3.65(a)) 24 November 2011 Microsoft Exchange Online Amendment to specify the exit date of 31 October 2012 for the Microsoft Exchange Online service described in section 18 and to clarify that this service is not available to new customers on and from 29 June 2011. Part C (T-Suite): 18.1, 18.2 24 November 2011 Microsoft SharePoint Online Amendment to specify the exit date of 31 October 2012 for the Microsoft SharePoint Online service described in section 20. Part C (T-Suite): 20.2 24 November 2011 Microsoft SharePoint Online – Additional Storage Amendment to specify the exit date of 31 October 2012 for the Microsoft SharePoint Online – Additional Storage service described in section 21. Part C (T-Suite): 21.2
24 November 2011 Microsoft Office Communications Online Amendment to specify the exit date of 31 October 2012 for the Microsoft Office Communications Online service described in section 22. Part C (T-Suite): 22.2 24 November 2011 Microsoft Office Live Meeting Amendment to specify the exit date of 31 October 2012 for the Microsoft Office Live Meeting service described in section 23. Part C (T-Suite): 23.2 24 November 2011 Business Productivity Online Suites Amendment to specify the exit date of 31 October 2012 for the Business Productivity Online Suites described in section 24. Part C (T-Suite): 24.2 24 November 2011 Microsoft Office Professional Plus Clarification that a user licence allows the user to install and use the software on up to 5 devices at a time. Part C (T-Suite): 32.2 24 November 2011 Microsoft Office 365 Suites An additional Microsoft Office 365 Suite User SL has been included (Microsoft Office 365 (Plan E4) User SL). Part C (T-Suite): 34.4 and new clauses 34.10, 34.11, 34.12, 34.13 and 34.14 24 November 2011 Microsoft Online Services Clarification regarding the scope of On-premise Microsoft Software licences. Part C (T-Suite): 35.39 24 November 2011 Microsoft Online Services URL reference has been updated. Part C 35.69, 35.70(c) 24 November 2011 Microsoft Online Services Service levels have been updated to include reference to the Microsoft Office 365 (Plan E4) User SL. Part C (T-Suite): 36.4 24 November 2011 Microsoft Online Services Clause numbering and wording has been updated for clarity. Part C (T-Suite): 36.11 8 July 2011 T-Suite applications Clarification regarding representations made in these T-Suite Our Customer Terms. Part C (T-Suite): 3.80(d) 8 July 2011 Service Levels for Microsoft Online Services Clarification regarding service credits payable in connection with Microsoft Office 365 Suites Part C (T-Suite): 36.4 8 July 2011 Service Levels for Microsoft Online Services Clarification regarding use of defined Part C (T-Suite): 36.6, 36.7, 36.10
29 June 2011 Business Productivity Online Suite Cease sale to new customers. The numbering of following section is amended accordingly. Part C (T-Suite): 24.1 29 June 2011 Microsoft Online Services Terms of Use Clarification that the terms of use set out in this section apply only to the Microsoft Online Services described in sections 18 to 24 of these T-Suite Our Customer Terms. The numbering of following section is amended accordingly. Part C (T-Suite): 25.1 29 June 2011 Service Levels for Clarification that the service levels for Microsoft Online Services described in this section only to the Microsoft Online Services described in sections 18, 20, 22 and 23 of these T-Suite Our Customer Terms. Part C (T-Suite): 26.2, 26.3 29 June 2011 New T-Suite application: Microsoft Exchange Online A new version of Microsoft Exchange Online has been included. Part C (T-Suite): 27 29 June 2011 New T-Suite application: Microsoft Exchange Online Archiving An additional T-Suite application has been included. This application delivers a new business application to the service range. Part C (T-Suite): 28 29 June 2011 New T-Suite application: Microsoft SharePoint Online A new version of Microsoft SharePoint Online has been included. Part C 29 29 June 2011 New T-Suite application: Microsoft SharePoint Online Storage An additional T-Suite application has been included. This application is an add-on feature to the Microsoft SharePoint Online application described in section 29 of these T-Suite Our Customer Terms. Part C (T-Suite): 30 29 June 2011 New T-Suite application: Microsoft Lync Online An additional T-Suite application has been included. This application delivers a new business application to the service range. Part C (T-Suite): 31
29 June 2011 New T-Suite application: Microsoft Office Professional Plus An additional T-Suite application has been included. This application delivers a new business application to the service range. Part C (T-Suite): 32 29 June 2011 New T-Suite application: Microsoft Office Web Apps An additional T-Suite application has been included. This application delivers a new business application to the service range. Part C 33 29 June 2011 New T-Suite offers: Microsoft Office 365 Suites Additional Microsoft Office 365 Suites have been included. Part C 34 29 June 2011 Microsoft Online Services Terms of Use New terms have been included which apply to the Microsoft Online Services described in sections 27 to 34 of these Our Customer Terms. Part C (T-Suite): 35 29 June 2011 Service Levels for Microsoft Online Services New service level provisions have been included which apply to the Microsoft Online Services described in sections 27, 28, 29, 31 and 33 of these T-Suite Our Customer Terms. Part C (T-Suite): 36 31 May 2012 Renaming Network Computing Services References to Network Computing Services have been changed to Services. Throughout Cloud Services section Adds, Moves and Changes Introducing new ways to request adds, moves and changes Part A (General): 2.9 Pricing Clarification of when billing for your service will commence and based pricing. Part A (General): 5.2 and 5.3 Incident Response Time Updating definition of Incident Response Time Part A (General): 3 Service Activation and Service Modification Clarification of the definition of minor, standard and major. Part A (General): 3 Service Availability Clarification of how Service Availability is calculated Part A (General): Table 3 Definitions Explanation of how units are defined Part A (General): 7.2 Utility Hosting Backup Updated service description Part E (IaaS): 4.16 to 4.24
Backup as a Service Inclusion of terms for new Backup as a Service offer Part E (IaaS): 10 DR as a Service Inclusion of terms for new Disaster Recovery as a Service offer Part E (IaaS): 11 Security as a Service Inclusion of new Security as a Service offer Part E (IaaS): 12 Data Import Inclusion of terms for new data import service Part (IaaS): 13 Professional Services Incorporating Professional Services as part of Cloud Services Part I (Professional Services): 1 12 May 2011 Service Levels The Bronze Recovery Time Object has been reduced from 24 hours to 2 hours. Clarification of the definition of Recovery Time Objective Part A (General): Table 2 and Table 3 Service Rebates Definitions of Severity levels have been added. Part A (General): 3 Service description Clarification and simplification of the service description. A definition of business day has also been included. Part A (General): 1 and 7 Vendor Terms and Conditions Additional software has been made available which is subject to third party terms and conditions. Part B (Vendor Terms): 3 Infrastructure as a Service Clarification of licensing responsibilities Part (IaaS): 5(a)(iv) 21 February 2011 Domain name registration and hosting Addition of terms for domain name transfer in and change of registrant Part C 17 11 October 2010 Remote Back-up powered by MozyPro An additional application has been included. This application delivers a new business application to the service range. The numbering of following sections is amended accordingly. Part C (T-Suite): 2.9, 11
11 October 2010 Remote Back-up powered by Iron Mountain Cease sale to new customers. Part C (T-Suite): 10.8 31 August 2010 Professional Services Inclusion of Network Computing Services as a new category Part I (Professional Services): 2.1 30 August 2010 Domain name registration and hosting Launch of Domain name registration and hosting through the T-Suite portal. Part C (T-Suite): 16 30 August 2010 T-Suite monthly service charge Removal of monthly service charge. Part C 3.9 16 August 2010 General Inclusion of ACN as an additional eligibility option. Part C (T-Suite): 3.10 2 July 2010 New T-Suite application service: Hosted BlackBerry for Microsoft Exchange Online An additional application has been included. This application delivers a new business application to the service range. The numbering of following sections is amended accordingly. Part C (T-Suite): 23.17 and 24.3 2 July 2010 Renewal for T-Suite application subscriptions Automatic renewal for T-Suite application subscription of 12 months or greater has been included. Part C (T-Suite): 3.11, 3.12. 15.8 2 July 2010 Charges Some charging provisions have been moved to the General Terms Part C (T-Suite): 3.2 2 July 2010 Microsoft Dynamics CRM Right to renew for a further 12 months has been removed. Part C (T-Suite): 11.4 2 July 2010 Cease sale of Microsoft Exchange Mail This application will no longer be available for new customers after 2 July 2010 Part C (T-Suite): 4.3 2 July 2010 Cease sale of Hosted BlackBerry (BlackBerry Enterprise Server) This application will no longer be available for new customers after 2 July 2010 Part C (T-Suite): 5.3 2 July 2010 Term of Remote Backup service Requirement for a minimum contract period of 12 months Part C (T-Suite): 10.9 2 July 2010 Renewal for Workforce Guardian Automatic renewal for Workforce Guardian for a further 12 months has been included Part C (T-Suite): 13.6
5 February 2010 Increased functionality for Microsoft SharePoint Online Further features are available with the Microsoft SharePoint Online Part C (T-Suite): 18.8 5 February 2010 Increased functionality for Microsoft Exchange Online Further features are available with the Microsoft Exchange Online Part C (T-Suite): 16.4, 16.7, 16.18 5 February 2010 New T-suite application service: Business Productivity Online Deskless Worker – provisions A has been included for Business Productivity Online Deskless Worker Suite and corresponding changes Part C (T-Suite): 22.8, 22.9, 22.10-22.12 5 February 2010 New T-suite application service: Microsoft Sharepoint Online – Additional Storage An additional T-Suite application service has been included. This application service delivers existing storage capability to Microsoft Sharepoint Online – Additional Storage Part C (T-Suite): 19, 23 and 24 1 November 2009 MessageLabs Export control compliance and audit requirements for new services from 1 November 2009 Part C (T-Suite): 8.15 and 8.16 1 September 2009 New T-Suite Microsoft Online Services Changes to reflect the launch of the Microsoft Online Services Part C (T-Suite): 2.6,-2.12,3.8, 1 September 2009 New application: Microsoft Exchange Online An additional application has been included. This application delivers a new business application to the service range. Part C (T-Suite): 16, 23 and 24 1 September 2009 New T-Suite application: Microsoft SharePoint Online An additional T-Suite application has been included. This application delivers a new business application to the service range. Part C (T-Suite): 18, 23 and 24 1 September 2009 New T-Suite application: Microsoft Office Communication Online An additional T-Suite application has been included. This application delivers a new business application to the service range. Part C (T-Suite): 20, 23 and 24
1 September 2009 New application: Microsoft Office Live Meeting An additional T-Suite application has been included. This application delivers a new business application to the service range. Part C 20, 23 and 24 1 September 2009 New T-Suite application suite: Business Productivity Online Suite An additional T-Suite application has been included. This application delivers a new business application to the service range. Part C 22, 23 and 24 1 September 2009 Cease sale of Microsoft SharePoint, This application will no longer be available for new customers after 1 September 2009 Part C (T-Suite): 6.3 5 August 2009 Microsoft Dynamics CRM Clarification on requirement and ETC application. Part C (T-Suite): 11.4 to 11.8. 21 July 2009 Service charging A service charge may apply Part C (T-Suite): 3.8(b) 21 July 2009 T-Suite sub domain sub-domains are no longer available to customers Part C (T-Suite): 3.51 21 July 2009 Microsoft SharePoint & Microsoft Exchange Mail. Eligibility criteria and casual contract clarified. Part C 4.2, 4.3 and 6.3 21 July 2009 New application: Hosted BlackBerry BES service. An additional T-Suite application has been included. This application delivers a new business application to the service range. Part C (T-Suite): 5 21 July 2009 New T-Suite application: Xero Standard Accounting service. An additional T-Suite application has been included. This application delivers a new business application to the service range. Part C (T-Suite): 14 1 April 2009 Customer administrator and administrator functions The distinction between the customer administrator and administrator functions have been clarified Part C (T-Suite): 2.6 and 2.7. 1 April 2009 T-Suite Single Bill option T-Suite Single Bill option is now available to eligible customers. Part C (T-Suite): 3.2 to 3.6. 1 2009 Browser suitability and service upgradeability Software requirements for operation and process resulting from service upgrade and changes. Part C 3.18 to 3.23 and 3.26
1 April 2009 Your data, general privacy security and third party terms Various changes Part C (T-Suite): 3.27, 3.34 to 3.50 and 3.59 to 3.63. 1 April 2009 Cancellation and suspension Various changes Part C (T-Suite): 3.65 to 3.70 1 April 2009 Outlook Web Access Removal of Outlook Web Access option from T-Suite Microsoft Exchange Mail Part C (T-Suite): 4.1 1 April 2009 End User Licence Conditions Incorporation of End User Licence conditions Part C (T-Suite): 4.9 to 4.19, 5.3 to 5.19, 8.4 to 8.20 and 10.5 to 10.16 1 2009 New T-Suite applications: Skoot, WORKetc, Workforce Guardian Additional T-Suite applications have been included. These applications deliver new collaboration and business applications to the T-Suite service range. Part C 6, 11, 12 and 13. 1 April 2009 Telstra Remote Backup The reference to another OCT section which contains the terms for Telstra Remote Backup has been removed. The terms in this section apply to the T-Suite Telstra Remote Backup service. Part C (T-Suite): 9 1 April 2009 Microsoft Dynamics CRM The ETC applicable to Microsoft Dynamics CRM has increased for new customers from 35% to 65% Part C 10.4.