Task Services to be inspected Standard for successful performance Quality Assurance Surveillance Method SECTION C Standard Services Interior SECTION C SUSTAINABLE CLEANING SUSTAINABLE PURCHASING GREEN PURCHASING PLAN CARE BARE FLOORS (lobbies, corridors, restrooms, etc.) Wet Mopping Asbestos Containing Building Material (ACBM) Floors ADP/Data Center Floors -Shall use sustainable cleaning products, processes and equipment -Shall track and report types, costs and amounts of sustainable cleaning products and materials purchased including those mandatory products meeting KSP standards Floors, base moldings and grout shall be clean and free of debris, including but not limited to, dirt, water streaks, mop marks, strings, gum, tar and other foreign matter. The floors shall maintain their natural luster and not have a dull appearance. Shall comply with the methods prescribed in the National Institute of Building Sciences (NIBS) Guidance Manual, "Asbestos Operations and Maintenance Work Practices". Damp mopping shall be the only method of wet cleaning for floors in Automated Data Processing 100% Inspection The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.
Standard Services Interior SECTION C Standard Services Interior Asphalt Floors Granite and Marble Floors (Crystallization) Loading Dock Floors Postal Floors Strip and Finish (ADP)/Data Center space. Damp mopping shall be the only method of wet cleaning for floors containing asphalt material. All applicable floor areas shall be maintained in accordance with industry standards. Spill residue and clean-up materials shall be disposed of in accordance with the Environmental Protection Agency (EPA), and State and local regulatory agency requirements. to the Standard Services – Interior Section on Postal Space The old finish or wax shall be removed and new sealant applied in accordance with standard commercial practices. Spots shall be eliminated. There shall be no evidence of gum, rust, burns, or scuffmarks, or wax build-up in corners or crevices. UNDER NO CIRCUMSTANCES SHALL BURNISHING, HIGH SPEED BUFFING OR DRY STRIPPING The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.
Sealing Wood Floors METHODS BE USED ON ACBM FLOORS. Sealant must adhere to the floor. Floor areas must be evenly coated with a slip resistant seal. There shall be no water solutions used on wood flooring. There shall be no dry stripping methods used on wood flooring. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. SECTION C Standard Services Interior SECTION C Standard and Above Standard Services Interior SECTION C Standard Services Interior CARPETS AND RUGS EXTRACTION SPOT CLEANING Free of visible dirt, dust, and other debris. No spots, smears, crusted material, or spills. No fuzzing caused by harsh rubbing or brushing of carpet. spills, or crusted materials are to be removed along with spots and smears. Cleaned areas of carpets and rugs shall be reasonably blended with surrounding carpets. Shall be free of removable spots, soiled traffic patterns, dirt, dust, debris, The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. The Government may evaluate performance on any or all of the
VACUUMING gum, and crusted materials. Shall be free of dirt, dust, and other debris. following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. SECTION C Standard Services Interior FLOOR MATS AND RUNNERS Mats and runners shall be free of removable spots, soiled traffic patterns, dirt, debris, gum and crusted materials. There shall be no areas of deterioration or fuzzing as a result of harsh brushing or scrubbing. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. SECTION C Standard Services Interior RESTROOMS, SHOWER ROOMS, TENANT BREAK ROOMS, LOCKER ROOMS, AND HOLDING CELLS Areas shall be cleaned with a disinfectant cleaner. Fixtures shall maintain a high level of luster and be free of dust, mold, mildew, streaks, and encrustations. Partitions, doors, vents, sills, and walls shall be free of dust, dirt, bodily fluids, and waste and graffiti. Restrooms shall be free of discarded materials and trash shall be emptied to prevent the containers from overflowing. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.
SECTION C Standard Services Interior FIXTURES Fixtures and surfaces (washbasins, urinals, modesty panels, toilets, shower stalls etc.) shall be clean with no dust, spots, soiled substances, discolorations, rust, mold, build-ups, or excess moisture. The Government may evaluate performance on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. SECTION C Standard Services Interior SURFACES Horizontal Surfaces Metal, Brass, and Woodwork Glass Cleaning Surfaces shall be free of dust, dirt, oil spots, or smudges. Surfaces (including corners, crevices, moldings, ledges, hand rails, grills, doors, door knobs, door frames, kick plates, etc.) shall be free of dust, streaks, spots, hand marks, oils, smudges, dirt, soiled substances, rust, encrustation, and streaks. All glass, clear partitions, mirror surfaces, bookcases, and other glass (within approximately 70 inches of the floor) shall be clean and free of dirt, dust, streaks, smudges, watermarks, spots and grime, and shall not be cloudy. There shall be no water The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.
spots on the glass or adjacent fixtures and furniture. SECTION C Standard Services Interior Free of smudges, marks, dirt, and spots with no discolorations. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. SECTION C Standard Services Interior HIGH CLEANING DUSTING Surfaces above 70 inches and ______ inches (Region, Specify) shall be cleaned free of dirt, dust, and cobwebs. Where glass is present, both sides shall be clean and free of streaks. This does not include removal of vents, tiles, or fixtures. Surfaces shall be free of dust. The Government may evaluate performance on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.
SECTION C Standard Services TRASH (Exterior also), WASTEBASKETS, AND ASH RECEPTACLES (Exterior also) Trash containers shall be emptied and kept clean, odor-free and free of dirt, dust, debris, residues, and spilled materials. Plastic liners for all trash and debris containers shall not be torn, worn, or contain residue. [All ash receptacles shall be free of dust, ashes, odors, tar, streaks, and tobacco residues (Region Use or Delete)]. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. SECTION C Standard Services Interior RECYCABLES ELEVATOR, ESCALATORS, AND STAIRWAYS Shall provide all labor, equipment, and means to collect and transport recyclable materials from recycling bins and containers located throughout the building. - Door tracks shall be clean and free of dirt, debris, built up grime, dust, smudges, and other extraneous matter. - Surfaces shall be clean and free of finger marks, smudges, and spills. - Carpets and floors shall be free of removable spots, dirt, and debris. Floors requiring a finish shall be maintained at a high luster. - Stairways, escalators, entrances, landings, railings, The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.
risers, ledges, grills, radiators, and surrounding areas shall be free of dirt, dust, litter, and debris. SECTION C Standard Services PLATE GLASS (all glass - glass over and in exterior and vestibule doors, all plate glass around entrances, lobbies vestibules, and spandrel) Shall be clean and free of dirt, grime, streaks, moisture, and shall not be cloudy. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. SECTION C Standard and Above Standard Services WINDOW WASHING - Windows shall be clean (minimum is annually) and free of dirt, grime, streaks, moisture, and shall not be cloudy. - - Window sashes, sills, woodworks, and other surroundings of interior glass shall be wiped free of drippings and other watermarks. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. SECTION C Standard Interior BLINDS AND COVERINGS All blinds, coverings, cord tapes, and valances shall be clean and free of dust and spots. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and
service call documentation. SECTION C Standard Services Interior SECTION C Standard Services FINE ARTS COLLECTION POLICING INSIDE Shall identify artworks; provide floor polishing, dusting, and window washing; identify and help mitigate hazards such as pests. All trash, and other discarded materials shall be removed. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. SECTION C Standard Services Interior INTERIOR AND ATRIUM PLANTS (government plants) Plants shall be free of dust and dead leaves and be properly hydrated. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. SECTION C Standard Services Interior CONCESSIONS - All public areas (cafeteria furniture, seating areas, snack bars, and vending machine areas) shall be clean, sanitized, free of spillages, food crumbs, spots, smudges, marks, and soil. - Floors in serving and kitchen areas shall be cleaned only if open during the normal scheduled The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.
cleaning hours, except in cafeteria facilities. - In cafeteria facilities, the cleaning of kitchens and areas behind serving tables and salad and soup bars is the responsibility of the Concessions Contractor. SECTION C Standard Services Interior POSTAL All postal floors shall be free of dirt, dust, debris, and other foreign matter. If stripping and refinishing is required, finish and wax shall be removed and reapplied in accordance with standard commercial practices. UNDER NO CIRCUMSTANCES SHALL BURNISHING, HIGH SPEED BUFFING OR DRY STRIPPING METHODS BE USED ON ACBM FLOORS. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. SECTION C Standard Services Interior FITNESS CENTERS, HEALTH UNITS, AND LABORATORIES Areas such as the fitness centers, health units, and laboratories, shall be cleaned with disinfectant. All vinyl surfaces of exercise equipment and exercise mats shall be free of dust, dirt, spots, streaks, and smudges. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and
Shower curtains surfaces shall be cleaned and free of mold and dirt. Lockers exterior surfaces shall be free of dust and streaks. All (door frames handles, fixtures, and equipment) and glazed surfaces (including partitions), shall be free of smears, finger marks, streaks and shall maintain a uniform luster. service call documentation. SECTION C Standard Services Exterior CANOPIES Shall be clean and free of dirt, dust, cobwebs, nests, bird excrement, trash, and debris. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. SECTION C Standard Services Exterior HARD SURFACE AREAS (sidewalks, brick areas, hard surfaces, parking lots, surface parking, garages, docks, etc.) Shall be clean and free of dirt, debris, gum, litter, gravel, weeds, oils, and grease. No residual dirt shall remain after the removal of the debris. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.
SECTION C Standard Services Exterior SURFACES (signs, vending machines, tables, etc.) GRAFFITI REMOVAL EXCREMENT REMOVAL POLICING OUTSIDE AREAS be clean, with no dirt, dust, residues, streaks, spots, soiled substances, discolorations, or rust. Remove graffiti using normal cleaning methods. Steps, stairs, entrances, sidewalks, arcades, landings, balconies, and ledges shall be cleaned of all excrement. All areas, including unimproved areas and fence lines shall be clean of gum, litter, debris, papers, trash, and other discarded materials. The Government may evaluate performance on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. SECTION C Standard and Above Standard Services Exterior SNOW AND ICE REMOVAL Shall be free of snow and ice which may cause slip hazards. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. SECTION C Standard Services Exterior LANDSCAPE EROSION MANAGEMENT Shall employ environmentally strategies: temporary/permanent seeding, mulching, earth dikes, silt fencing, sediment The Government may evaluate performance based on any or all of the following:
SECTION C Standard Services Exterior MULCHING MOWING AND EDGING LEAF REMOVAL OVER SEEDING, DETHATCHING, AND PLUGGING FERTILIZATION FLOWERBEDS AND PLANTS PLANT REPLACEMENTS Shall provide for a professional survey of the trees to evaluate their condition. Shall maintain and replace mulch. mow and edge all turf areas. clear grass clip pings from walkways and roadways and blow them onto the grass. remove leaves and debris from premises and drain openings. Shall over-seed, dethatch, and plug as necessary to prevent bare areas and promote even growth of turf areas. Shall fertilizer lawns, trees and ground cover consistent with common local landscaping practices. - Flowerbeds are to be free from weeds and debris. - Preference be given to the use of native perennials instead of annuals. satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews,
SECTION C Standard Services Exterior SOIL AND GROUND COVER UNIMPROVED GROUNDS FENCE LINES WEEDS IRRIGATION WATERING Shall bear costs to replace planted materials that have been damaged as a direct result of the Contractor’s lack of oversight, neglect, or lack of proper care and maintenance. Preference to native plants that support pollinator habitats. Shall be aerated and cultivated and ground cover provided. mow unimproved grounds to present a neat, well-maintained appearance. Shall control the height of grass, native grasses, weeds, and other growth at the fence lines at border stations, not exceed ____ inches in height (Region Shall Specify). Sidewalks, parking lots and roadways (excluding unimproved grounds) shall be free of weeds and unwanted growths. Shall conduct and inspect all irrigation systems (sprinklers, rain and freeze sensors, and drip systems) and periodic inspections, and service call documentation. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation.
SECTION C Standard Exterior SECTION C INTEGRATED PEST MANAGEMNT PLAN (Landscape) POSTAL LOCK CASES WASHING BLINDS AND COVERINGS PRESSURE WASHING/STEAM GOVERNMENT FURNISHED TREES AND PLANTS SERVICE CALLS (Region, Use or Delete) COMMUNICATION PLAN the Contractor due to neglect. Shall notify Government of operational malfunctions, breakages, or failures to the irrigation system. Shall utilize IPM to control pests and disease to protect landscape, trees, and shrubs. Glass view plates and other surfaces shall be free of dirt, dust, streaks, and spots. Blinds and coverings shall be washed on both sides and coordinated with the CO. Remove all dirt, debris, residue, gum, grease, and tar. Shall plant Government furnished trees and plants in ground or planter as approved by the CO. Preference to native plants that support pollinator habitats. Shall provide appropriate staffing and response to service calls. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. 100% Inspection
Shall submit information on sustainable purchasing practices specific to the performance of this contract including KSP products used and USDA bio-based products purchased, environmentally sustainable CPG products and products if required. - List of chemicals and purchased price for IPM. - Shall maintain documentation to support all the above reported activities. SECTION C Contractor shall provide surveillance, trapping, extermination and pesticide application components of the integrated pest management (IPM) program. IPM INITIAL INSPECTION Shall provide a thorough initial inspection of interior spaces, exterior grounds, and paved areas. Shall identify all areas including equipment, structural features or practices that contribute to pest infestation. The Government may evaluate performance on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic inspections, and service call documentation. IPM PERIODIC INSPECTION conduct quarterly inspections to determine if treatment is required. Application of pesticides shall not be used in areas that promote and support habitats for pollinators. The Government may evaluate performance based on any or all of the following: tenant satisfaction, surveys, tenant interviews, periodic