Manage referrals for assessments issued by the My Aged Care contact centre Access and update client records Conduct assessments (home support and comprehensive) the National Screening and Assessment Form (NSAF) Develop client Support Plans Support Delegation processes (after comprehensive assessments) Refer clients for aged care services or further assessment Access (e.g. Application form) and reports View and manage tasks and notifications Assessment organisations can also use the myAssessor App or a printed version of the NSAF to support assessments conducted in circumstances where the assessor does not have access to the internet. Further information about how to use the app is available in the myAssessor App User Guide on the Department’s website AUSkey is the primary authentication mechanism for assessors to securely access and use the My Aged Care system. For those assessment organisations experiencing AUSkey access issues, the Department is promoting VANguard Federated Authentication Service (FAS), as an alternative secure authentication mechanism. Further information on accessing My Aged Care using VANguard FAS is available on the Department’s website at Staff must have an individual AUSkey linked to their organisation to access the assessor portal. For more information, visit. How and when to direct people to My Aged Care To access Commonwealth funded aged care services, a person must have a client record created on the My Aged Care system. The My Aged Care contact centre and assessors are able to create client records for people seeking aged care services. Clients receiving services prior to July 2015 do not need to register with My Aged Care unless their needs and/or circumstances change. If approached directly by a person seeking Commonwealth funded aged care services and they are not registered with My Aged Care, assessors from your organisation can register a client in the assessor portal prior to receiving an assessment referral. This could occur in a variety of circumstances, for instance, you are in a client’s home undertaking an assessment, and you determine that their partner, who is not registered with My Aged Care, also requires an assessment. ACAT assessors can register and self-refer clients for assessment in the assessor
All staff must have an individual AUSkey linked to their organisation to access the assessor portal. For more information, visit . Key functions by role type Administrators will create and maintain accounts in the assessor portal. Staff can be allocated a number of roles (Administrator, Team Leader, Assessor, Delegate and Delegate Support) in the assessor portal. Staff can be allocated more than one role at the same time. The table below outlines the key functions for roles within the assessor portal. It includes both client focused and organisation focused tasks. Key Functions Administrator Role Team Leader Role Assessor Role ACAT Delegate Role ACAT Delegate Support Role Client Focussed Register a client/representative  a client ACAT Only Search for and view a client record     Enter assessment information on the client record (including completing the Support Plan)   Send referrals for service(s)  Accept and reject referrals  View tasks and notifications      Manage task and notification preferences  Record completed in the portal   Approve Delegate decisions  Print client information for the Delegate   Assign support plan reviews 