ONEXC-7240 one-X Communicator does not handle docking and undocking of computer scenario gracefully – issues are seen with path and in some cases 1XC gets hung. Quit 1XC before docking / undocking and re-launch 1XC once docked / undocked. No additional configuration, etc is required. NA Avaya one-X® Communicator does not support ad-hoc IM conference (Group chat/Multi-User chat) session with multiple OCS (Office Communications Server) users. Only point-to-point IM chat can be successful between Avaya Communicator and OCS (Office Communications Server) users. None ONEXC-8408 / ONEXC-8601 Mobile account setup details like Country, Model, Manufacturer and SMS Address are no longer required to be filled during 1XC post-install Setup or from its Settings, as these are not supported by 1XCES 6.2. None. ONEXC-8967 / ONEXC-8276 1XC cannot video on an active call once video is stopped by the user. Re-initiate the call if you want to establish the video again on the call. ONEXC-8977 1XC supports importing up to 250 Outlook or Lotus Notes contacts in SIP mode and up to 1000 Outlook or Lotus Notes contacts in H.323 mode. None. 1XC does not support secure LDAP connections. Establish connection over port with LDAP. Known Issues are known issues with resolution on the issue or workaround, if any. Key Summary Resolution / Workaround Installation, Upgrade and Uninstallation ONEXC-7873 / ONEXC-7733 Cancellation of installation or uninstallation does not work while in progress None Use one-X Communicator” suite to uninstall Application On Windows OS, if 1XC Installation is in progress, Windows update may cause a System Reboot. Post system reboot installation will resume further This happens when the user is installing 1XC for the time and does not have all the pre-requisites / updates including that of .NET. It is recommended that
ONEXC-8346 Dialing Rules are not applied when transferring a call To transfer the call, enter the correct routable number of the destination where the call is being transferred to. ONEXC-7701 / ONEXC-8272 Dialing sometimes fail to convert long distance / international numbers properly. It is recommended to enter the number in E.164 format such that dialing rules would be applied properly. ONEXC-8994 ARS code is not applied to numbers less than the length of Internal Extension None ONEXC-9017 Dialing Rule setting modifications are not reflected immediately. Restart 1XC application and update the Dialing Rule settings to bring these changes into effect. / SCAE-4069 1XC H.323 mode - With Dialing disabled, calling numbers starting with ‘+’ from call logs or contacts fails on call server (Communication Manager) Communication Manager 6.3.2 (AA 6.2 FP3) and has the fix (via MR defsw130719) for this issue and is now capable of handling such calls by transforming the E.164 number to actual routable number using calltype analysis table. DTMF ONEXC-8094 1XC H.323 – This Computer or Deskphone modes – DTMF tone back not heard when pressed from 1XC dial pad or machine’s keyboard DTMFs are passed properly, but are not heard back. from 1XC are not sent on active call in Other Phone mode. Send the DTMFs from the Other Phone once the call is active. Call Logs ONEXC-8014 Double call logs are generated on primary client when call is answered on secondary client on bridge call appearance of primary. None. 1XC H.323 mode – Phone icon is not displayed for incoming / missed calls in Call Logs entries when Dialing Rules are disabled (seen when caller is not in Contacts or Favorites list) Enable Dialing Rules from 1XC Settings to show the phone icon for all call logs. Click-To-Conference / Click-To-Call Conference PIN code is displayed on Confirmation Window using Click-To-Conference feature through Outlook or IE / Chrome browsers Turn off the Confirmation Window display before dialing a number from Settings page.
ONEXC-9057 Propagation: Sometimes number is stored at the name Call Log ONEXC-9012 dual monitor 1xc does not save window position correctly Configuration, UI ONEXC-9035 [SCAE-4941] 1XC SIP CES mode cannot unhold a held MX conference using Bridge UI Integration ONEXC-8979 Update 1XC document for TC mode usage Documentation ONEXC-8953 Propagation: 1xc UI issue with Ring also: Mobile button UI ONEXC-7536 w/1XCES cannot be cancelled 1XP/1XCES Integration ONEXC-7512 Group Chat issue IM ONEXC-7511 Copy Smiley IM ONEXC-9441 Wrong german translation in 1xc 6.2 Outlook Addin "Reminder Window" CCE One-X Communicator screen update on a bridge call with exclusion Call Control/Handling ONEXC-8635 [SCAE-4839] (Observed 80%) Win-XP and Login Registration: 1XC CRASHES while trying to launch and login on Win-XP 32 bit system. Login/Registration ONEXC-8405 Watcher Presence does not Update on 1xc client if 96x1 SIP lock or logout Presence Documentation: Federated IM Documentation ONEXC-9286 [SCAE-5041]Call Pickup Button not working (h.323) H.323, Shared Control - H.323 ONEXC-9183 [SCAE-4992] 1xC (SIP) Transfer doesn't work Call Control/Handling, SIP ONEXC-8822 After starting One-x Communicator 6.1 SP9 and press the Loudspeaker symbol the two entry will show "Loading..." General Picture in Chat IM
Build and Close the configurator wizard. Go to the location provided above and click on setup.exe to install the add-ins for Browser and Office. Note – shutdown Internet Explorer and Office before proceeding. For installing Browser add-in – go to the folder below and click on setup.exe and follow the steps as shown below - For installing Office add-in - – go to the folder shown below and click on setup.exe and follow the steps as shown below - Appendix C: Reference Notes on XMPP Federation Configuration