CENTRAL REGION “Central Region is proud to nominate Dawn, Naomi and Dan, who represent the best of customer service in Central! Their dedication to doing what’s right and dedication to our mission are great examples for others to follow. These star associates have been instrumental with ‘Enhancing the Customer’s Experience,’ and we are fortunate to have them on our team!” Dawn McCullough Selfridge ANGB main store Dawn is very dependable and always shows up to start her day with a friendly smile. She is a model associate who performs her duties with little or no direction and is always ready to lend a helping hand. Recently, Dawn was in the main store’s parking lot collecting shopping carts when she looked down and found a man’s wallet. She took the wallet and turned it into our LP office. The customer who lost it returned to the store and discovered that the wallet had been found and turned in by Dawn. The customer was so overwhelmed because that wallet contained $3,000 in cash and was still in the wallet! He became very emotional and stated, “He could not believe that there are still good people in the world.”Hugs were shared by all. Truly amazing! Dawn’s actions and fortitude exemplify what Family Serving Family is all about, and she is our hero! Walker Fort Sam Houston Sunbway Naomi has been with us for several years, starting as a Burger King food service worker. She has taken it upon herself to learn every concept in the Mini Mall food court. She has also worked to gain a strong understanding of the Exchange’s financies. For July and August she provided the GM’s office a statement analysis for each concept of the Mini Mall food court. During Hurricane Harvey, Naomi came in with a team to help in the food court servicing AIT students who were restricted to the installation. Because of her hard work, loyalty and dedication, Naomi was placed in the management ranks. She exemplifies the pride of Fort Sam Houston. Dan Tinker AFB BX Mall Dan Shibe has been on board nine months, but has quickly learned short-term concessions. He aggressively pursues new concessionaires. By attended four craft/trade shows, he recruited 55 new vendors so far this year. He is hard working and enthusiastic about services, and we are looking forward to many great events and vendors with him leading the way!
WESTERN REGION “Alyssa, Hunter and Samantha, your great initiatives are making the work place better for both our associates and customers. Thank you for your commitment to excellence.” Hunter Carolyn Malmstrom AFB main store Stockrooom Foreman Hunter Carlyon has been back with Malmstrom’s Exchange for less than one year. He was rehired as an early morning stocker, was promoted to Express receiving clerk and now is our stockroom foreman. He has made huge strides in cleaning out our warehouse from transferring, organizing and moving merchandise to the sales floor. Hunter has been a huge motivation to all associates. Mr. Carlyon has brought new and exciting ideas to make our Exchange a more efficient, profitable and safer facility. He has been successful in supporting our branches to make sure they get all requested merchandise daily. Hunter has been a huge asset to the Malmstrom Exchange. Thank you! Samantha Breeden Fort Carson Starbucks Samantha Breeden is the facility manager at the Evans Hospital Starbucks. She has led her team to a higher standard of customer service and increased sales YTD and 20.1% above AFP, increased gross profit by 31 basis points, reducing personal costs by 67 basis points and reducing expenses by 87 basis points—all resulting with an increase to DOP increase of $12,468 for a 12.52% bottom line YTD! Samantha and her team were recognized by Starbucks as having the “Store Team of the Quarter.” Recognition from Starbucks was based on the team achieving an increase in sales over PY, increase in food sales and high QASA score of 97% overall. Alyssa Vandenberg AFB GNC Alyssa is a proud military spouse who managers the GNC. She grows relationships with reaching out to the local fitness center to collaborate on cross-promotional ideas events and partnering with DeCA to provide samples and demonstrations during new product launches. She has partnered with the services business manager for training materials and sessions to better develop her employees and empower them to drive MILITARY STAR use and earn My GNC Rewards points. Alyssa’s focus and determination to GNC, the Exchange and the Vandenberg community resulted in a MILITARY STAR penetration increase of 45% from July 17 to Aug 17. Alyssa truly knows what it takes to be an example of Family Serving Family! Alyssa, thank you for all your hard work and commitment to Vandenberg and our military community!