“Certificate of Preference Holders who meet eligibility for (Insert City department providing LOSP funds) LOSP units will have priority status over other LOSP applicants. Certificate holders will be required to apply for the LOSP units by going through the (Insert DPH or HSA) designated Access Sites/Points for LOSP eligibility screening.” Basis of Denial for Lottery Winners: Please list the reasons for which a household could be denied. Please note that you must abide by the Article 49 of the San Francisco Police Code (Fair Chance Ordinance): . Please complete for each reason for denial. Be specific. Ability to pay rent standard – Credit Standard – Rental History Standard – Criminal History Standard – Maximum Household Size Standard – - Mitigating Circumstances Please describe your mitigating circumstances policy and procedures. Reasonable Accommodations Please include instructions on filing a Request for Reasonable Accommodation; guidelines for considering and evaluating a Request for Reasonable Accommodation, and the appeal process. Grievance Policy Your Grievance Policy must be available to all applicants. Please review the sample language and list your Grievance Policy below: SAMPLE GRIEVANCE POLICY: “If, at any time during the application process, you feel that your rights, duties, welfare, or status are or may have been adversely affected by (“Developer’s Name and/or Service Provider’s”) action or failure to act, you may submit your grievance for informal or formal review. You may call (insert phone #) and leave a voicemail if necessary, and your call will be returned as soon as possible, but no later than 3 business days after your call date. If your grievance is not resolved at that point, you may request an informal hearing, which is a meeting with the (“Developer’s Name and/or Service Provider”) Staff and Director. The goal of the informal hearing is to settle the problem without the need for a formal hearing. In the event the problem is not settled, you are entitled to request a formal hearing. A formal hearing is between you and (“Developer’s Name and/or Service Provider”), and a designated member of MOHCD. To request a formal hearing, you must already have attempted to resolve the issue with the
We understand that our project must provide (1) a flyer and (2) a COP postcard as a part of this submission for the affordable unit(s) available that includes the following information. (Please see sample COP postcard below). All applicable lottery preferences (must appear on flyer only, not COP postcard) Maximum and minimum income qualifying levels Rental Rates Description of Units Exterior and interior of the development Information Session date, time and location Information on how to obtain an application Open house date(s) Fair housing logo Opportunity Logo Sponsoring organization’s website for information about the available affordable unit(s). Outreach to Certificate of Preference Holders We understand that we are responsible for marketing our affordable units to Certificate of Preference (COP) holders. Certificate of Preference holders are primarily households displaced in Redevelopment Project Areas during the 1960’s and 1970's, but may also include other persons displaced by Agency action. For more information, applicants may contact We understand that we provide postcards for the mailing of an affordable housing announcement to all Certificate of Preference holders. We are responsible for printing the post cards using the information provided by MOHCD. MOHCD shall coordinate the mailing and invoice the developer for the full cost of the first class mailing, including postage and labels. Strategy for Marketing to Residents of the Immediate Neighborhood I/We understand we must present a strategy for reaching out to the local community surrounding the building. Suggestions include posting flyers in local community meeting places, posting the units in local papers, and reaching out to local community groups. This strategy is above and beyond ad placements. At a minimum, list 10 local venues in which the approved flyer will be posted or otherwise distributed. Describe the Strategy for Marketing to Residents of the Immediate Neighborhood Here: Strategy for Language Access We understand we must be able to provide assistance to applicants who may not speak English. More information about the Language Access Ordinance can be found here: . Please list the languages spoken by your staff. Describe how language assistance in Cantonese, Tagalog and Spanish will be provided and include your strategy for reviewing applications submitted in these languages (i.e., translation service used, in house assistance available, etc.).