Section 1194.23 Telecommunications Products – Detail Criteria Supporting Feature Remarks and Explanations (a) Telecommunications products or systems which provide a function allowing voice communication and which do not themselves provide a TTY functionality shall provide a standard non-acoustic connection point for TTYs. Microphones shall be capable of being turned on and off to allow the user to intermix speech with TTY use. (b) Telecommunications products which include voice communication functionality shall support all commonly used cross-manufacturer standard TTY signal protocols. (c) Voice mail, auto-attendant, and interactive voice response telecommunications systems shall be usable by TTY users with their TTYs. (d) Voice mail, messaging, and interactive voice response telecommunications systems that require a response from a user within a time interval, shall give an alert when the time interval is about to run out, and shall provide sufficient time for the user to indicate more time is required. (e) Where provided, caller identification and similar telecommunications functions shall also be available for users of TTYs, and for users who cannot see displays. (f) For transmitted signals, telecommunications products shall provide a gain adjustable up to a minimum of 20 dB. For incremental volume control, at least one intermediate step of 12 dB of gain shall be provided. (g) If the telecommunications product allows a user to adjust the receive volume, a function shall be provided to automatically reset the volume to the default level after every use. (h) Where a telecommunications product delivers output by an audio transducer which is normally held up to the ear, a means for effective magnetic
Section 1194.41 Information, Documentation and Support – Detail Criteria Supporting Feature Remarks and Explanations (a) Product support documentation provided to shall be made available in alternate formats upon request, at no additional charge Microsoft can produce alternative format of documentation for customer upon request. (b) End-users shall have access to a description of the accessibility and compatibility features of products in alternate formats or alternate methods upon request, at no additional charge. Microsoft can produce alternative format of documentation for customer upon request. (c) Support services for products shall accommodate the communication needs of end-users with disabilities. The Microsoft Product Support Services Help Desk is familiar with such features as keyboard access and other options important to people with disabilities. Microsoft offers a teletypewriter (TTY) service for customers who are deaf or hard of hearing. For assistance in the United States, contact Microsoft Technical Support on a TTY at This service is available Monday through Friday 6:00 A.M. to 6:00 P.M. PST. For information on additional support services, visit the Microsoft Accessibility Web site at http://www.microsoft.com/enable This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS DOCUMENT. ©2015 Microsoft Corporation. All rights reserved. The names of actual companies and products mentioned herein may be the trademarks of their respective owners. The information contained in this document represents the current view of Microsoft Corporation on the issues discussed as of the date of publication. Microsoft cannot guarantee the accuracy of any information presented after the date of publication. Revised: March 24, 2016 Microsoft regularly updates its websites and provides new information about the accessibility of products as that information becomes available.