Body will accredit providers to offer the qualification. SSC NASSCOM Presently, Accreditation is not prescribed; affiliation is one of the models. Occupation(s) to which the qualification gives access Customer Relationship Management (CRM) Proposed of the qualification in the NSQF. 5 Notional Learning Hours 400 hours approx. (customisable as per learner background) Entry requirements / recommendations. Graduate degree/ diploma in any discipline Progression from the qualification. As shown in the career map (attachment sl.no. 4) Planned arrangements for RPL. - Response to market forces for RPL - RPL assessments will be the same as our normal assessments. - MOUs / Agreement in place for institutions, Retail is work in progress Formal structure of the qualification Title of unit or other component (include any identification code used) Optional Estimated size (learning hours) Level SSC/N3003 ( Deal remotely with customer queries) Mandatory 200 5 SSC/N9001 ( Manage your work to meet requirements) Mandatory 50 SSC/N9002 (Work effectively with colleagues ) Mandatory 50 (Maintain a healthy, safe and secure working environment) Mandatory 25 (Provide data/information in standard formats) Mandatory 50 SSC/N9005 (Develop your knowledge, skills and competence) Mandatory 25 Please attach any document giving further detail about the structure of the qualification – eg a Curriculum or Qualification Pack. Give details of the document here: Qualification Pack (attachment Sl no. 3) SECTION 1 ASSESSMENT Name of assessment body: If will be more than one assessment body for this qualification, give details. - SSC NASSCOM is the assessment body, which affiliates assessment providers. Will the assessment body be responsible for RPL assessment? Give details of how RPL assessment for the qualification will be carried out and quality assured. Yes. It is online, objective evaluation in a highly secure and proctored environment. RPL assessments will be the same as our normal assessments. All procedures followed will be similar to the normal assessment methodology. Issuance of the qualification will be through the centralise SDMS (NSDC).
PC7. complete any health and safety records legibly and accurately 10 0 10 100 30 70 5.SSC/N9004 (Provide data/information in standard formats) PC1. establish and agree with appropriate people the data/information you need to provide, the formats in which you need to provide it, and when you need to provide it 100 12.5 0 PC2. obtain the data/information from reliable sources 0 12.5 PC3. check that the data/information is accurate, complete and up-to-date 6.25 6.25 PC4. obtain advice or guidance from appropriate people where there are problems with the data/information 0 6.25 PC5. carry out rule-based analysis of the data/information, if required 25 0 25 PC6. insert the data/information into the agreed formats 0 12.5 PC7. check the accuracy of your work, involving colleagues where required 0 6.25 PC8. report any unresolved anomalies in the data/information to appropriate people 6.25 0 PC9. provide complete, accurate and up-to-date data/information to the appropriate people in the required formats on time 0 6.25 100 25 6.SSC/N9005 (Develop your knowledge, skills and competence) PC1. obtain advice and guidance from appropriate people to develop your knowledge, skills and competence 10 0 10 PC2. identify accurately the knowledge and skills you need for your job role 10 0 10 PC3. identify accurately your current level of knowledge, skills and competence and any learning and development needs 20 10 10 PC4. with appropriate people a plan of learning and development activities to address your learning needs 10 0 10 PC5. undertake learning and development activities in line with your plan 20 10 10 PC6. your new knowledge and skills in the workplace, under supervision 10 0 10 5 5