requiring the licensee to comply with the Energy Retail Code. (b) clause 72(2) of the Energy Retail Code; or (c) clause 72(3) of the Energy Retail Code by failing to consider a reasonable request from a business customer for a payment plan; or (d) clause 71B(1) of the Energy Retail Code by not providing a residential customer in financial hardship with equitable access to the options covered by its customer hardship policy appropriate to the customer's individual circumstances. 2 An electricity retail licence condition or gas retail licence condition requiring the licensee to comply with the Energy Retail Code. The licensee offers and applies a payment plan under clause 33(1) of the Energy Retail Code, but the plan does not comply with clause 72(1)(a) of the Energy Retail Code or does not include an offer described in clause 72(1)(b) of the Energy Retail Code. 3 An electricity retail licence condition or gas retail licence condition requiring the licensee to comply with a term or condition of a contract for the sale of electricity or gas (as the case requires) to a relevant customer. The licensee to comply with a term or condition of a contract for the sale of electricity or gas (as the case requires) that incorporates by reference— (a) clause 33(1) of the Energy Retail Code; or (b) clause 72(1) of the Energy Retail Code; or
comply with a term or condition of a contract for the sale of electricity or gas (as the case requires) to a relevant customer. electricity or gas (as the case requires) that incorporates by reference— (a) clause 30(2)(a) of the Energy Retail Code; or (b) clause 30(2)(b) of the Energy Retail Code; or (c) clause 30(2)(c) of the Energy Retail Code; or (d) clause 30(2)(d) of the Energy Retail Code; or (e) clause 31(1) of the Energy Retail Code; or (f) clause 31(2) of the Energy Retail Code; or (g) clause 31(3) of the Energy Retail Code. 3 An electricity retail licence condition or gas retail licence condition requiring the licensee to comply with a term or condition of a contract for the sale of electricity or gas (as the case requires) to a relevant customer. The licensee fails to comply with a term or condition of a contract for the sale of electricity or gas (as the case requires) that expressly deals with the subject matter that is dealt with by— (a) clause 30(2)(a) of the Energy Retail Code; or (b) clause 30(2)(b) of the Energy Retail Code; or (c) clause 30(2)(c) of the Energy Retail Code; or
comply with the Electricity Distribution Code. 3 An electricity distribution licence condition requiring the licensee to comply with the Electricity Distribution Code. The licensee to comply with clause 6.3.1 of the Electricity Distribution Code. 4 An electricity distribution licence condition requiring the licensee to comply with the Electricity Distribution Code. The licensee fails to comply with clause 6.3.2 of the Electricity Distribution Code. 5 An electricity distribution licence condition requiring the licensee to comply with the Electricity Distribution Code. The licensee fails to comply with clause 6.4 of the Electricity Distribution Code by failing to pay an amount referred to in clause 6.2 as soon as practicable or by failing to pay an amount referred to in clause 6.3 as soon as practicable following the end of the year in which the obligation arises under clause 6.3. 6 A gas distribution licence condition requiring the licensee to comply with the Gas Distribution System Code. The licensee fails to comply with clause 2.2(b) of the Gas Distribution System Code. 9—Energy industry contraventions relating to the price comparator website Column 1 Column 2 Column 3 Item Licence Condition Circumstance 1 An electricity retail licence or electricity distribution licence The licensee fails to comply with—
condition deemed under section 46C of the Electricity Industry Act 2000. (a) clause 11(3)(a) of the AMI Tariffs Order; or (b) clause 11(3)(b) of the AMI Tariffs Order; or (c) clause 11(4) of the AMI Tariffs or (d) clause 11(5) of the AMI Tariffs Order. 2 An electricity retail licence condition deemed under section 46C of the Electricity Industry Act 2000. The licensee fails to comply with— (a) clause 12(1) of the AMI Tariffs or (b) clause 12(2)(a) of the AMI Tariffs Order; or (c) clause 12(2)(b) of the AMI Tariffs Order. 3 An electricity retail licence condition deemed under section 35A of the Electricity Industry Act 2000. The licensee fails to comply with section 35A(a) of the Electricity Industry Act 2000. 4 An electricity retail licence condition deemed under section 36A(1) of the Electricity Industry Act 2000. The licensee fails to comply with section 36A(1)(b) of the Electricity Industry Act 2000. 5 A gas retail licence condition deemed section 42A of the Gas Industry Act 2001. The licensee fails to comply with section 42A(a) of the Gas Industry Act 2001. 6 A gas retail licence condition deemed under section 43A(1) of the Gas Industry Act 2001. The licensee fails to comply with section 43A(1)(b) of the Gas Industry Act 2001.
(b) clause 3D(2) of the Energy Retail Code; or (c) clause 65(2) of the Energy Retail Code; or (d) clause 65(5) of the Energy Retail Code; or (e) clause 68(1) of the Energy Retail Code; or (f) clause 68(2) of the Energy Retail Code. Table 11—Energy industry contraventions relating to access to offers for renewable energy customers Column 1 Column 2 Column 3 Item Licence Condition Circumstance 1 An electricity retail licence condition deemed under section 23C(1) of the Electricity Industry Act 2000. The licensee fails to comply with section 23C(1) of the Electricity Industry Act 2000. ═══════════════