honest of team members’ hesitation consideration of the individuals involved cultivates a sense of unity and respect among staff Oral Communication - Makes clear and convincing oral presentations. Listens effectively; clarifies information as needed. Awareness Intermediate Advanced Expert Understands the need to communicate in a clear and concise manner Conveys information effectively to further discussions on key initiatives Coordinates discussion on approaches to accomplish objectives and summarizes the necessary actions and next steps Conducts presentations and briefings to stakeholders or agency officials Defends complex information articulately when meeting with stakeholders or key executives regarding a high-visibility issue Summarizes information regarding policy changes Informs and explains policy to affected parties Explains information clearly and concisely to ensure team alignment to the agenda and desired outcomes Presents, explains, and justifies agency positions and proposals to staff and stakeholders Testifies before Congress or high-level agency officials on the impact of a catastrophe or significant issue Updates supervisor on project status in a consistent and logical manner Provides status updates to management team during quarterly division meetings Explains benefits to management team to gain acceptance of programmatic changes Justifies analyses and defends recommendations to officials and stakeholders Leads discussions on a sensitive or complex subject and synthesizes staff input in a clear and concise matter Team Building - Inspires and fosters team commitment, spirit, pride, and trust. Facilitates cooperation and motivates team members to accomplish group goals.
Understands the need to new skills and knowledge in technical area of expertise Defines technical portions of agency guidelines for internal and external use Uses technical expertise to identify and resolve conflicts between theories, procedures, requirements, regulations, and policies Evaluates, incorporates, and communicates the latest developments in specialty area through agency guidelines and criteria Leads the development of new approaches to resolve technical problems by applying expert knowledge in subject matter Reviews legal forms and documents for completeness of required data up-to-date about current and potential future policies, practices, trends, technology, laws, and information affecting the organization Examines and validates data, identifying discrepancies and consolidating information into a status report Formulates strategies to establish priorities and meet objectives Champions the implementation of new procedures and practices and ensures their effectiveness Written Communication - Writes in a concise, organized, and convincing manner for the intended audience. Awareness Basic Intermediate Advanced Expert Summarizes recommendations made in a staff meeting Writes daily briefs and program guidelines for direct supervisor review and approval Prepares and writes documents outlining programmatic changes Leads effort to write and revise regulations to address statutory changes Publishes and defends advanced research findings and guidelines Maintains checklist to track project status Develops and drafts press releases, ensuring important issues are addressed Formulates and writes reports and position papers outlining various viewpoints Reviews technical reports, edits materials, and provides suggestions to improve clarity while ensuring documents are targeted to the intended audience Writes, reviews, and promotes whitepapers on key agency objectives for use by high-level agency officials Contributes to the success of a team by taking and distributing concise and accurate meeting minutes Creates, updates, and refines office content on agency’s website Creates promotional materials and support documentation for an outreach campaign to Prepares memorandum to agency officials detailing the office’s position on a critical issue Writes budget narratives and issue papers that make convincing arguments to support
promote a new product or service continuous or new programmatic funding Functional Competencies Change Management - Knowledge of the impact of change on people, processes, procedures, leadership, and organizational culture; knowledge of change management principles, strategies, and techniques required for effectively planning, implementing, and evaluating change in the organization. Awareness Basic Intermediate Advanced Expert Recognizes that change is occurring Informs management of the impact of change on people, process and procedures Establishes policy guidelines for change with key participants in the department Evaluates the impact of change initiative on the organizational culture and organizational effectiveness Persuades policy makers based on change management best practices Gathers information that will contribute to the change management plan Assists in the development of a change management plan Organizes the resources and communications that support the change management process Analyzes the effectiveness of change management plan Champions the components of the change management plan Contributes to activities that support change management implementation Identifies the framework for change management implementation Proposes change management process to customers and/or stakeholders Oversees the execution of the change management process Justifies the rationale for implementing the change process with senior leaders
Instructional Design - Develop instructional experiences that make the acquisition of knowledge and skill more efficient, effective, and appealing. Analyze and select the most appropriate strategies, methodologies, and technologies to maximize the impact of the learning experience and then assess the extent to which the outcomes were achieved. Awareness Basic Intermediate Advanced Expert Understands the concept of instructional design Assists in developing the concepts and strategies of learning solutions that meet the of the audience Develops the concepts and strategies that meet the needs of the learning audience Evaluates and analyzes the concepts and strategies that meet the needs of the learning audience Administer guidance and resolve issues relevant to instructional design development, strategy, and methodology Recognizes the needs of the learning audience Identifies and documents the of the learning audience Incorporates the needs of the learning audience in the design of training Improves the design of training to increase its effectiveness to the learning audience Cultivates new applications for the agency and/or leads the development of instructional design Recognizes and document how engaged participants were during training Chooses training that engages the participant and improves learning outcomes Incorporates feedback to improve participant engagement and training effectiveness Applies consensus decisions of and/or customers to improve participant engagement and learning effectiveness, linking learning objectives to desired outcome Assesses overall impact of training agency-wide and provides recommendations for improvement
Financial Management - Understands the organization's financial processes. Prepares, justifies, and administers the program or project budget. Oversees procurement and contracting to achieve desired results. Monitors expenditures and uses cost-benefit thinking to set priorities. Awareness Basic Intermediate Advanced Expert Understands the organization’s budget priorities and performance targets Defines requested project budget to management in relation to program objectives Assembles information to support budget planning and documentation to promote the efficient use of fiscal resources to achieve strategic priorities Coordinates budget and performance related activities including developing budget narratives, tracking program performance, and establishing targets Develops, justifies, and manages organization-wide budgets for annual projects and programs using techniques Maintains documentation to assist with monitoring expenditures Writes Statement of Works (SOWs) and prepares budget projections to justify the purchase of equipment, supplies, and/or consulting services Considers implications of financial decisions and suggests methods for meeting needs of staff and the organization Prepares and monitors office's annual operating budget, including travel, supply, and awards allocations Defends the organization’s funding priorities and resource allocations to both leadership and stakeholders Ensures inventory accounting is accurate and complete Follows established guidelines and procedures to justify funding for key initiatives Conducts research to determine resource needs and funding priorities Ensures financial commitments and deadlines are met by facilitating and assessing processes and by taking corrective action, as needed Audits acquisitions having agency-wide impact, presents findings, and recommends corrective actions
HR Analytics: Examines and evaluates data to manage and achieve results. Awareness Basic Intermediate Advanced Expert Compiles readily available data from prescribed sources Develops data required for use in the management and direction of programs recognizing and correcting obvious discrepancies and data omissions Develops data management and/or program evaluation plans, procedures, and methodology Guides the implementation of processes for data management and/ or program evaluation procedures, and methodology Develops innovative applications of accepted or experimental structured analytic methodologies and techniques Seeks understanding of customers’ HR wants/needs to support decision making and HR operations Assembles knowledge generated within and across Human Capital community and Federal agencies to address customer’s requirements Evaluates analytic products, on-line knowledge bases, and databases for accuracy, clarity, conciseness, completeness and satisfaction of customer’s requirements Designs, develops, and implements management tools or methodologies to determine customer satisfaction as well as compliance with agency regulations, procedures, sound management practices, and effective utilization of staff Represents the Agency’s position within the Federal Capital Community, particularly when there are subtle differences and contentious, complex situations Identifies data required for use in the management and direction of programs Collaboratively to understand the problem; creates a variety of innovative solutions that address the needs of the unit or organization Identifies outdated/unjustifiable (should this have been data?) to maintain objectivity and suspend judgment Analyzes and evaluates proposed changes in mission, operating procedures and delegations of authority Conceptualizes different perspectives and alternative outcomes to minimize risk Human Resource Development: Knowledge of employee development concepts, principles, and practices related to planning, evaluating, and administering training, organizational development, and career development initiatives.
Awareness Intermediate Advanced Expert Uses existing quantitative and qualitative data collection mechanisms; establish a basic evaluation plan, evaluating data and drawing conclusions Apply highly structured data evaluation methodologies using existing data collection methodologies; derive additional data from existing data to expand evaluation to illustrate effect of solution options Collects data and evaluates to formulate problem statements to be analyzed or researched; conducts independent research based on a defined problem; performs analysis on research output, recommending alternative solutions with associated risks Formulates and executes original research and analysis of issues that impact the full scope of HR Development; illustrates scope of impacts of alternative policies; advises agency and/or organizational leadership on near and long term policy impacts Acts as an agency subject matter expert on matters related to training and/or HR Development analysis; advises agency and/or organizational leadership on alternative approaches to established HR Development related analysis methodologies Demonstrates a general understanding of basic human resource development concepts and processes Applies human resource development concepts and performs basic human resource development processes to assist in solving simple organizational problems Provides full range of human resource development solutions to address moderate to difficult workforce development problems at the division or unit levels Interprets human resource development policy; identifies, proposes, and implements human resource development solutions for addressing complex problems at the unit or organizational levels Performs as a on human resource development concepts, principles, and methods; formulates policy and advises senior management on appropriate human resource development strategies to address high-level, multi-tiered organizational problems Demonstrates understanding of training assessment surveys, training Conducts training needs surveys and analyzes the information and data obtained in order to anticipate human Provides established HRD services, including executing tasks and procedures to develop HRD system Analyzes, explains, proposes, and defends the relative merits of available options for addressing HRD-related Serves as the senior HR advisor for a agency engaged in research, development, test,
reports, and competency models resource development and training needs for specific categories of positions that involve fairly well-defined and readily understood duties (e.g., custodial, administrative support and assistance) competency models and assessments, for a local facility problems at the organizational level evaluation, and maintenance functions on a national and/or international scale Influencing/Negotiating - Persuades others; builds consensus through give and take; gains cooperation from others to obtain information and accomplish goals. Awareness Basic Intermediate Advanced Expert Settles a difference of opinion with a coworker without generating animosity Meets with coworkers and supervisor to build consensus on the design of a new product or service Represents the office in reaching compromises on an multi-office project without damaging relationships Negotiates with leaders for changes to organization based on feedback from subordinates Leads a team of experts to provide advice on, and build credibility for, a multi-level negotiation process Participates willingly in consensus building Conveys factual information to support one’s point of view when persuading team members to adopt a new approach Persuades supervisor to change his/her position or approach to better fit a situational need without damaging the relationship Convinces office leadership to change a procedure to improve effectiveness Influences agency leadership to adopt a new approach for obtaining an agency goal Recognizes the need to gather the necessary documentation to justify a request for additional Develops trust among various parties involved in a negotiation process Obtains buy-in for a project by using open and honest communication and by Encourages an employee to seek professional assistance for a personal issue that affects work Convinces colleagues and management to accept recommendations involving substantive
resources carefully listening to coworkers input performance agency resources and changes in established practice Knowledge of DOE Business - Understands and supports the various business of the Department. Knows how position and organizational functions foster, relate and connect to the Department’s mission. Awareness Basic Intermediate Advanced Expert Understands DOE’s and Department’s services and priorities Understands how one’s job impacts national or department results Ensures that everyone understands each roles and responsibilities and how they relate to department results Aligns staff goals with those of the Department Cultivates staff a solid understanding of DOE’s mission and departmental services and priorities Responds promptly and accurately to inquiries DOE business Demonstrates understanding of how DOE functions and organizations interact to form a whole Appreciates and addresses the political dynamics that exist inside and outside the organization Considers the interrelationships of DOE organizations and functions when diagnosing problems Clarifies to the interrelationships between departments and functions when developing solutions to problems Supports the daily activities of the organization, with an understanding of how actions impact the success of the agency Identifies activities that provide value in accomplishing activities that support the mission Formulates processes that accomplish established goals of the agency Analyzes program functions with staff for effectiveness and adherence to strategic priorities Implements the local strategic plan, ensuring that it is aligned to the Department’s mission
Recognizes political issues that may impact work assignments Maneuvers through political issues effectively Addresses controversial political issues by conducting research and considering best practices Evaluates political implications by considering different courses of action on a key issue Clarifies political issues to staff and effectively works with the administration and Congress to receive legislative approval Comprehends organizational policies and directives Interprets news items that have an impact on the organization Alters policies based on new directives by political leaders in the agency Establishes a clear vision for the organization by meeting with staff to ensure initiatives are understood Leads reorganization of an agency by meeting with stakeholders to understand perspectives and reach consensus on plan Understands the administrations key initiatives and management principles Incorporates key policy terms into press releases, website pages, and guidance to stakeholders Adapts priorities to fit new political reality a change in administration Reviews and edits white papers and other key guidance to ensure the content is aligned with the administration’s policies Champions the administration’s key initiatives by motivating staff and managing change Problem Solving - Identifies and analyzes problems; weighs relevance and accuracy of information; generates and evaluates alternative solutions; makes recommendations. Awareness Intermediate Advanced Expert Comprehends the need to define and analyze a problem before suggesting a solution Avoids jumping to conclusions by seeking advice from a variety of sources Reconciles conflicting, inaccurate and/or incomplete information before advancing a solution Employs rigorous logic and methods to develop effective solutions to difficult problems Improves organizational efficiency by developing, planning, and implementing a multi-tier solution to complex or unprecedented problems Understands the importance of looking beyond the Recognizes problems in work processes and uses judgment Conducts studies and performs analysis to support Resolves systemic barriers inhibiting the achievement of Assesses and implements a remediation plan restoring
obvious by examining the complexity of an issue in selecting the appropriate solution conclusions/recommendations to specific problems/situations results by leading teams to conduct focus groups and develop solutions stakeholder confidence in a critical agency program Describes the cause of a workplace problem and recommends corrective action Writes guidelines to clarify complex and/or controversial processes Evaluates alternative solutions by developing a comprehensive business case for management to make informed decisions Applies a wide range of qualitative and/or quantitative methods for the assessment and improvement of complex management processes and systems Implements and administers new and ongoing program initiatives taking in account regulatory guidelines and solutions to ensure effective and cost efficient programs and services Project Management - The application of processes, methods, knowledge, skills, tools, techniques, and experiences to achieve the project requirements and objectives within projected cost, quality and schedule. Awareness Basic Intermediate Advanced Expert Understands the principles of project management Assists in the application of project plan principles Reviews project plans for consistency to project management principles Monitors and evaluates activities of the plan to mitigate risks and maintain compliance to project plan principles Promotes the principles of project planning in major projects throughout the agency to maintain consistent project management practices Comprehends formal/informal systems in a complex project setting Develops project plans that adhere to systems management requirements and recognizes the value of different stakeholders Determines appropriate processes, methods, and to meet project plan objectives and manage communication with stakeholders Partners with various project sponsors to ensure adherence to project and continued support of project goals Implements the systems of project management, including buy-in of sponsors, and promotes use agency-wide
Supports the appropriate activities of the project plan Interprets the project plan by using knowledge of the application of project management principles and project requirements Establishes guidelines and documents progress by evaluating project plan milestones to meet cost, and schedule requirements Oversees management of the project plan to assure the project meets the planned milestones Champions best practices throughout the agency and influences adherence to cost, quality, and schedule milestones Strategic Thinking - Formulates objectives and priorities, and implements plans consistent with the long-term interests of the organization in a global environment. Capitalizes on opportunities and manages risks. Awareness Basic Intermediate Advanced Expert Recognizes how strategic objectives are aligned with program/team goals Tracks metrics to assess attainment of strategic performance measures Establishes strategic performance measures that allow staff to continually assess and adjust program direction Implements strategic objectives for the organization by anticipating future consequences and trends Formulates effective strategies consistent with the business and competitive strategy of the Agency in a global economy Understands how priorities are addressed in the strategic plan Considers customer needs and trends in relation to the strategic plan Advances strategic priorities and explains to coworkers how they augment the strategic plan Conducts review of the program's mission and gathers information from relevant sources to support modifications to the strategic plan Designs and defends approaches and procedures to establish a strategic plan supporting key national goals and objectives Comprehends the program’s long-term vision Plans work towards success, affordability and sustainability Anticipates a demographic change in society and promotes a strategy to capitalize on new opportunities and/or reduce risks Determines objectives and sets priorities; anticipates potential threats or opportunities Establishes, promotes, modifies, and defends the Office’s long-term vision