Appendix B (Interviews) Questions Interviewee # 3 (Purchasing) Interviewee # 9 (Purchasing) Interviewee # 4 Data Entry Operator(Purchasing) 1 How much changes are there in your work task s after ERP implementation? Purchasing process is changes a lot, procure to pay is the business process adopted by the organization. The changes make our work simple but we have more responsibility in data entry. The organization it become more streamline in my opinion. In my work task are increased and more responsibilities are there with decision making power. Purchasing process is changed, procure to pay is process in which I am working. The changes make my work increased and more responsible in data entry. 2 Does changes after ERP implementation have improved organizational overall business functionality? Your opinion? I think the organization is getting more benefits now with ERP implementations; the purchasing department is backbone in our organization. Tighter control in payments from where organization could benefits. Yes I think after ERP implementation the organization have tighter controls on the purchasing process and management have better controls In purchasing I think it is good that the system is implemented. 3 What are specific changes you don’t satisfy with after ERP implementation? I think the most unlike thing by me is the reporting of the ERP system, in legacy system we had very good reports. Now in ERP system the reports are not so good. I don’t with the date of the system as there should be more training provided to users. I the most unlike thing by me is the difficulty in data entry. 4 What difficulties you are having with ERP system implementation? When we make a wrong entry in their system it is very difficult to adjust any entry in the system. I am having difficulty with other workers in my department the are very slow at work after ERP implementation. When we make a wrong entry in there system it is very difficult to adjust any entry in the system. 5 How you see changes after ERP implementation? I am satisfied with the change after ERP implementation. The changes are good after ERP implementation however the users are not accepting them. I am happy with the changes after ERP implementation. 6 How much ERP system changed your daily work? The do to day activities are changed with lot of data entry then previous system, we I have to work more with more responsibilities and lot of baking from my manager. The day to day activity are changed with lot of data entry then previous system, we
22 What feature you dislike of ERP system? Reports are the worst I have seen in my professional experience. I think approval is also not a good feature as it takes lot of time waiting for approval and validation. Reports are most disliked by the system and also the slow response of finance department on invoices I dislike most Reports are most disliked by the system and also the slow response of finance department on invoices I dislike most. 23 How much ease in reporting is provided by ERP System? You can export data in required formats? No I faced these reports as very raw, built-in reports could be exported in other formats, but the customize reports developed by support staff are not exported in excel. No they are not good. No they are not good. 24 Are you faced any problem in data gathering/data migration? Yes I face lot of problem in data gathering the process was difficult and time consuming, I taken many nights to work and reconcile the opening balances after data load. There were problems in data migration from old system to ERP system. There were problems in data migration from old system to ERP system. Questions Interviewee # 10 (Assets) Interviewee # 7 (Payable) Interviewee # 5 (Account Receivable, Billing) Interviewee # 6 (Human Resource) 1 How much changes are there in your work task s after ERP implementation? The system has many changes in assets process and it has major changes from our previous system. I was working with the previous system and my work was data entry, the previous system I think after ERP system implementation and there are changes in processes and I thank there are lot things changed after ERP implementation we have tighter controls in the
were your expectations? 9 Is organization achieving the benefits expected by You after ERP implementation? In my opinion the tightly integrations with other modules is a plus and the organization could get benefits with the system. I don’t think so. Not many difficulties, I think there are issues regarding interface and reports but we have to use the system and we are trying to use it. I don’t think because we currently trying to work with the system. 10 What is your opinion about ERP software it will increase organization output? I think better understanding with the system will increase the control in organization. I was expecting the easy system with less work to do. I think the organization would benefit from ERP implementation. I think the system is good but if they haven’t share my workload and give me assistant it would be difficult for me to work. 11 What are perceived benefits by you of ERP system? My perceived benefits more streamlined processing reducing the extra time in purchasing process. It would reduce the data entry work and integrate the data. My expectation was that the system should be easy to use and I think it is good system. I expect that system would be same as the last system, where I could enter the data easily .I know all the shortcut in that system and now I have to remember again. 12 Which areas that you don’t trust in ERP Implementation? I don’t like the procedure that I have to run to post data in assets from other modules. Interface and reports. I don’t like the user interface, especially in property manager module this is very difficult and unfriendly. I expect that system would be same as the last system, where I could enter the data easily .I know all the shortcut in that system and now I have to remember again. 13 Are Are you satisfied with your job after ERP implementation? I am not satisfied with my responsibilities ERP implementation.. No I am not satisfied due to workload. No problem with me after ERP implementation. I am not satisfied with my job, more workload and increase in efforts. 14 You satisfied with your role in ERP implementation? My role in ERP implementation is very tough as work is very difficult. I am not satisfied with my role. The role assigned to me is ok , I am satisfied. With my role in the department I am not satisfied , they must assign won more person to work with me.