The patient/patients representative should be asked to complete a patient questionnaire following the consultation P The questionnaire can be either paper based or available using an IT platform (yet to be released) If paper based questionnaires are used, the information should be transferred to the IT platform to submit patient responses The patient questionnaire is available in Guidance on how to submit patient questionnaires will be available shortly The pharmacist should emphasise the importance of ordering prescriptions on time and the benefits of electronic repeat dispensing P Although this service is aimed at supporting patient who have run out of their medicines, it is also an opportune time to counsel patients on the importance of changing their prescription ordering habits to ensure they never run out of their medicines in the future The pharmacist may also use this opportunity to raise the patients awareness of the Medicines Use Review (MUR) and Appliance Use Review (AUR) services if appropriate Records and documentation Document referral using blank FP10DT EPS dispensing token – even if a supply has not been made P The following information should be recorded on each form (available from the NHS 111 referral or the : Full name, address and date of of patient Patient’s NHS Number Name, strength and form of medicines requested or name of appliance requested Either the quantity supplied or the reason for not supplying (using the standard code set out in ) Date and time of supply Name and address of patient’s GP NHS 111 referral ID number The information recorded should be collected from the NHS 111 referral and/or from the interview with patient It is important that the information is written in a clear way without ambiguity otherwise payment will be delayed The patient/representative must complete the sections on the back of the form, P/PT If the patient cannot provide evidence of their exemption, the pharmacy should annotate this on the FP10DT EPS dispensing token – it is important to explain to the patient that checks are made and charges may be recovered from the patient
including the exemption (if applicable) and signature As the FP10DT EPS dispensing token is handwritten, all forms must be signed by the patient/representative Once the supply has been completed, a record of the emergency supply should be made in accordance with the HMR P For further information refer to the A notification (‘Post Event Message’) should be sent to the patients GP on the same day as the supply – if this is not possible, then it should be completed as soon as possible on the next working day after the pharmacy opens P Notification should be via NHSmail if possible, or another secure electronic data interchange and should include the minimum data requirements as stated on If electronic notification is not possible, notification should be sent either via post, by hand or “safe haven” fax where the contractor has confirmed the fax number with the GP surgery and that it is a “safe haven”; the national GP Patient Notification Form should be used – this can be found in Any records made as part of the NUMSAS must be managed in line with the Payment arrangements Payments are to be claimed using the P/PT The NUMAS claim form and FP10DT EPS dispensing tokens should be sent to the NHSBSA before the 5th day of the following month in which the supply was made This process is separate to the end of month submission Completed forms should be sent to: Prescription Services, Bridge House, 152 Pilgrim Street, Newcastle upon Tyne, NE1 6SN The submission process will be confirmed with the pharmacy during the registration process Information on the fee’s payable for the service can be found If requested to do so, a local audit should be completed P/PT