Table 2.2.1-1 – Voice Network Enterprise OA&M Roles and Responsibilities Voice Network OA&M Roles and Responsibilities Offeror Agency Provide Voice Network strategies, policies and requirements X Provide Network design and engineering to meet [Agency] strategies and requirements X Approve Voice Network design and engineering X Provide, operate and manage current and emerging Voice Network Services required to meet [Agency]’s business and operational requirements as they evolve X Install, maintain, and provide problem resolution for all Voice Network services X Procure voice network components and carrier services. The Government will be responsible for ordering these services unless stated otherwise. (The Agency will procure services through a separate contract vehicle such as the Networx contract.) X Coordinate with and support the provisioning and installation of the [Agency]’s Voice network connectivity through methods such as traditional wired, wireless and emerging methodologies X Ensure only [Agency] end points are exclusively registered to the network and performance reporting systems X Procure and own all Services related hardware, software, and peripherals X Manage and maintain the equipment lines and circuits for all [Agency] locations X Coordinate with inter-exchange carriers to provide connectivity X Provide [Agency] with a detailed explanation of outages that identify the regional impact, source of outage, and preventative measures being taken to prevent future similar outages X Manage user accounts (e.g. account set up, password resets, account deletions and terminations) and provide administrative support (Online Directory services to maintain and update the directory in accordance service levels) for all services contained in this SOW according to [Agency] information security policies X Provide proactive and reactive Services security management and reporting X Provide physical and logical installations, moves, adds and changes (IMACs) X Provide all necessary resources to implement, manage, control, operate, and maintain the required services outlined in this SOW. This includes labor, equipment, and materials (if not Government furnished). In addition to 1 thru 15, the offeror responsibilities shall include the following: Overall coordination, execution, and management of Offeror efforts in support of the program Enterprise planning and engineering Tech refresh of existing systems and implementation of new systems and services as required by the Government Operation, maintenance, and repair of [Agency] assets. Customer Support in responding to requests for new telephone services, changes to existing services, and trouble calls associated with service delivery or performance issues System Verification network security management Configuration Management X
The Government will evaluate each of the offeror’s proposals to determine if the support services offerings satisfy the specific requirements each task. The evaluations will be based on the evaluation factors defined in this section. Evaluation Methodology and Basis for Award SUGGESTED EVALUATION LANGUAGE (Agency may remove or modify the narratives below) The Government may a contract based on the initial proposal without discussions or negotiations with offerors, in accordance with FAR 52.215-1. Therefore, it is important that each proposal be fully compliant, without exception to any requirement, clause or provision. Offerors should submit initial proposals which respond most favorably to the SOW’s requirements. The Government intends to evaluate offerors proposals in accordance with Section 8.0 of this SOW and make a contract award to the responsible offeror whose proposal represents the best value to the U.S. Government. The Technical Proposal will be evaluated by a technical evaluation committee using the technical criteria shown below. Price has not been assigned a numerical weight. Offerors are reminded that the Government is not obligated to award a negotiated contract on the basis of lowest proposed price, or to the offeror with the highest technical evaluation score. Agencies must state the following when using tradeoff process: ‘The solicitation shall state whether all evaluation factors other than cost or price, when combined, are significantly more important than, approximately equal to, or significantly less important than cost or price.’ As technical scores converge, price may become a deciding factor in the award. Therefore, after the final evaluation of proposals, the contracting officer will make the award to the offeror whose proposal offers the best value to the Government considering both technical and price factors. Evaluation Approach – Trade Off or LPTA Note: The Agency is required to select either Trade off or LPTA Approach. Once a method has been selected, delete all information in this SOW relevant to the method that was NOT selected. SUGGESTED EVALUATION LANGUAGE IF TRADE OFF APPROACH IS SELECTED BY THE AGENCY (Agency may remove or modify the narratives below) The Government anticipates awarding a task order to the offeror whose quote represents the best value, price and other factors considered.
Technical Evaluation Criteria The Government will review the responses to this solicitation to ensure that offerors have addressed the requirements for Tasks 1-4 and are sufficient in detail and clarity to allow the Government to determine whether the proposed support services, equipment, and equipment services are acceptable, or if the Government desires to enable the Agency contracting officer to identify items for discussions. The Government will evaluate the [offerors] offeror’s proposal based upon the following four factors: technical approach, project management, proposed personnel, and past performance. Within these factors, the Government will evaluate the sub-factors identified below. To achieve an acceptable rating, the offeror’s Technical Proposal must achieve a pass rating on all The Agency is required to develop a source selection / technical evaluation plan to describe how each of these factors will be rated. Depending on the approach used, the Source Selection Plan/Technical Evaluation Plan (SSP/TEP) may select an adjectival rating system, a points system, or any other approved system. The Government will evaluate offerors Technical Proposals as described below: TECHNICAL EVALUATION CRITERIA Factor 1: Technical and Management Approach Sub-factor 1: Task 1 – Program Management and General Requirements Sub-factor 2: Task 2 – Operations, Administration, and Management of Voice Network Sub-factor 3: Task 3 – Support services for Desk Phone Service Sub-factor 4: Task 4 – Support services for Local and Long Distance Services Sub-factor 5: Task 5 – Support services for Voice Messaging Sub-factor 6: Task 6 – Support services for Directory Services Sub-factor 7: Task 7 – Support services for Voice Conferencing Sub-factor 8: Task 8 – Support services for Video Conferencing Sub-factor 9: Task 9 – Support services for Contact Center Services Factor 2: Proposed Personnel Qualifications/Certifications Sub-factor 10: Program/Project Manager Sub-factor 11: Key Technical Personnel Factor 3: Past Performance Sub-factor 12: Past Performance History/Track Record SUGGESTED EVALUATION LANGUAGE FOR TECHNICAL EVALUATION OF TECHNICAL CRITERIA PLEASE NOTE: The standard for evaluation is usually reserved for the SSP/TEP, however an agency may choose to disclose this information in the RFQ/RFP (Agency may remove or modify the narratives