Duties Tasks Performance Criteria Code Name Code Name Code Description C Contacts the client C.1 Collects information on the client C.1.1 Collects information on external position of the client. C.1.2 Obtains preliminary information and references, if any, relating to the client and its agency. C.1.3 Incorporates the information he/she has collected to create his/her strategy or objectives regarding the client in the promotion/presentation material. C.2 Contacts the client. C.2.1 Determines appropriate meeting form that will ensure a meeting environment appropriate to the client's position. C.2.2 be determinant in establishing and maintaining contact with the client. C.3 Reaches agreement with the client regarding the issues and opportunities. C.3.1 Receives information on issues, exceptations and requirements of the client. C.3.2 Shares information on opporutinities and threats that the client may face. C.3.3 Transmits his/her knowledge and experience relating to the issues he/she predicts, which the client can not identify or does not express. C.3.4 Exhibits in the meeting his/her or the management consulting team's knowledge and experience in different fields and sectors by concrete evidence. C.3.5 In the case of a need for multiple and complicated management consulting service, explains the synergy and value that will be created by satisfying the client's needs from one point and/or under single management consultant's service/project management. C.3.6 Ensures reaching a consensus on consultant's issues and potential opportunities.
Duties Actions Performance Criteria: Code Name Code Name Code Explanation F Accomplishes management consulting service/project coordination (continued) F.7 Ensures the agreement on implementation plan modifications. F.7.1 Conduct preliminary work with service/project team leaders on limits of the modifications that may be demanded by the client with regard to the service/project. F.7.2 Take initiative with regard to the limits of the modifications to the service/project scope that are appropriate to the client's demands. F.7.3 Ensures that the details of modifications to the project are registered in connection with the relevant articles. F.7.4 Ensures that matters and terms which are conclusively agreed upon are registered with meeting notes. F.8 Ensures integrity of management consulting service/project. F.8.1 Configures relation and communication methods of service/project teams with team leaders taking into account the expectation of the client to work with more than one service/project team. F.8.2 Ensures that the resources are used in line with the service/project plan. F.8.3 Evaluates accomplished works with team leaders with reference to the master project plan. F.8.4 Determines together with team leaders the works to be performed in the case of diversion from master/secondary service/project plan. F.8.5 Takes into account new developments that will affect the project and activities in the process of implementation of multiple and complicated service/project. F.8.6 Ensures that oral and written data and information relating to the multiple and complicated service/project implementation are registered. F.9 Monitoring utilization of resources. F.9.1 Ensures that resource requirements and substitution plan prepared is kept updated. F.9.2 Monitors provision of required resources in due time with the plan. F.9.3 Monitors service/project resource utilization and performance.
Duties Tasks Performance Criteria: Code Name Code Name Code Description F Accomplishes management consulting service/project coordination (continued) F.14 Closes service/project F.14.3 Makes proposals to the client which will ensure consistency of the cooperation. F.14.4 Plans the next step with the client following the presentation of the report. F.14.5 Records and evaluates feedbacks received in the process of presentation of the report. F.15 Evaluates his/her and team consultants' service. F.15.1 Causes him/her and his/her team to be evaluated by the client through client satisfaction questionnaires. F.15.2 Evaluates his/her and his/her team's service performance in accordance with the performance criteria determined in the service/project plan. F.15.3 Identifies requirements for improving himself/herself and his/her team. F.16 Monitors the effectiveness of the project. F.16.1 Ensures reaching a consensus with participation of the team leaders and client teams on the selected system, process and methods as well as assessment criteria. F.16.2 Checks whether the assessments are made with verified data. F.16.3 Seeks the consent of the client in presumptions and parameters used in the case of data gap. F.16.4 Evaluates oral data and observations during the project. F.16.5 measures in the project management evaluating customer satisfaction through continuous relations and feedbacks. F.16.6 Investigates contingencies if any and evaluates other potential developments through his/her information and experience.
Duties Tasks Performance Criteria Code Name Code Name Code Description H Assists development of individuals and teams (continued) H.1 Plans improvement requirements of individuals and teams. H.1.1 Evaluates current objectives and future requirements of the individuals including himself/herself and the teams. H.1.2 Enables the team members to determine their own requirements for improvement. H.1.3 Determines requirements of team work and individual improvement by evaluating the performance of the team and individuals. H.1.4 Prepares improvement plans based on realistic and measurable objectives with regard to training and personal improvement issues of the personnel under his/her responsibility. H.1.5 Determines needs for methods and resources to be used in personal improvement plans. H.1.6 Uses/causes to be used the feedbacks in order to increase future performance of the teams and individuals including himself/herself. H.2 Supports the planned team and individual improvement activities. H.2.1 Organizes the activities such as training, orientation, mentorship that will make best use of existing resources and supports objectives of teams, individuals and organization. H.2.2 Supports improvement activities of the teams and individuals in line with the requirements, objectives, preferences of learning methods, work restrictions and team objectives. H.2.3 Ensures equality of opportunity for all and individuals in having access to the training activities. H.3 Assesses the developments of individuals and (continued) H.3.1 Evaluates and monitors the accomplishments at regular intervals based on meetings and agreements with the teams and individuals on the improvement. H.3.2 Evaluates the contributions of the improvement activities accomplished to the team and organization objectives. H.3.3 Makes the assessment objectively based on sufficient, valid and reliable information in line with clear and agreed upon criteria. H.3.4 Gives the team members the opportunity of evaluating their individual performances and team performance.