Guideline GV1: The State has a comprehensive statewide 911 plan. Guidance: A comprehensive statewide 911 plan is fundamental to the success of any 911 program and should be an integral part of a larger state plan. A comprehensive plan ensures all 911 stakeholders are working towards the same end goal. Having the plan in statute formalizes it and allows it to have a standing in the state. The plan cannot stand alone, but must integrate with other plans within the state, which requires coordination with other entities. The plan acknowledges and is consistent with other plans in place in the state (emergency preparedness, interoperability, emergency evacuation, emergency operations, security, and training and exercises). The process for developing and reviewing the plan must include stakeholder participation. Guideline SR1, OP5, OP8, SC1, SC2, SC5, SC6 Minimum Criteria Advanced Criteria Superior Criteria The 911 plan is documented and updated consistently according to an established timeline. The plan is implemented and followed. The 911 plan is consistent with and reviewed against other related plans within the state. The 911 plan has authority through statute or regulation to be consistent and integrated with other related plans within the state and plans for sustainable funding. The 911 plan is integrated with such plans. Rationale: A comprehensive statewide 911 plan is fundamental to the success of any 911 program. A plan will foster consistent goals and advancement throughout the state. Current Environment: Reference Material: Rating: At this time, [add name of state] [meets/does not meet] the [add specific level if meets] criteria. Assessor Recommendations: Assessor Notes/Comments:
Guideline OP5: The state requires a data backup plan. Guidance: All data essential to the operation of a PSAP should have a backup available. Examples of data essential to the operation of the PSAP are Master Street Address Guide (MSAG), automatic location identification (ALI), computer aided dispatch (CAD), and customer premise equipment (CPE) data. Periodic backups are executed and logged. At least one backup should be stored off-site. Any off-site storage should comply with all security requirements. Guideline Cross-reference(s): GV1 Minimum Criteria Advanced Criteria Superior Criteria PSAPs implement a local data backup and recovery procedure and plan. This plan is documented. PSAPs’ backup and recovery procedures and plans are documented and maintained. Data backup is offsite. Implemented data backup and recovery procedures and plans are documented and maintained, and the backups are audited. Rationale: This is one method to ensure continuity of data should be any type of component failure. Current Environment: Reference Material: Rating: At this time, [add name of state] [meets/does not meet] the [add specific level if meets] criteria. Assessor Recommendations: Assessor
Guideline HR6: The state has a telecommunicator certification program. Guidance: This guideline is intended to recommend professional certification, carries more weight than just attending training and receiving a certificate. The certification program should define the minimum job skills required for acceptable performance. There should be a process for those who are not able to meet certification requirements. Varying levels of certification should be commensurate with experience. Guideline Cross-reference(s): SR19 Minimum Criteria Advanced Criteria Superior Criteria The has taken measurable steps towards a telecommunicator certification program. The state has implemented a telecommunicator certification program. The certification program is consistent with emerging national standards. The certification program is funded and enforced. Rationale: Certification helps to ensure professional job performance. Current Environment: Reference Material: Rating: At this time, [add name of state] [meets/does not meet] the [add specific level if meets] criteria. Assessor Recommendations: Assessor Notes/Comments:
Guideline HR8: The state has a comprehensive stress management program accessible statewide. Guidance: PSAP personnel routinely process involving life-threatening/traumatic incidents, and in the future will have to “view” them, depending on the technology employed at respective centers. A model plan has been utilized and shown to be effective over time. A model plan can include preventing post-traumatic stress disorder (PTSD), identifying and treating PTSD, critical incident stress, chronic stress management, and family stress programs. Guideline Cross-reference(s): Not Applicable Minimum Criteria Advanced Criteria Superior Criteria The state encourages having model stress management programs available for staff. The state has identified stress management programs that can be made available to staff and has identified funding sources. The defines and requires stress management programs be available to staff; use of the programs is funded by a dedicated source. Rationale: Communications center personnel deal with life-threatening incidents on a daily basis. Preventive stress management and critical incident stress management will help staff deal with these incidents. Such support could reduce turnover and absenteeism. Current Environment: Reference Material: Rating: At this time, [add name of state] [meets/does not meet] the [add specific level if meets] criteria. Assessor Recommendations: Assessor Notes/Comments: