PC4. convert voice recordings into word processed text using standard templates and tools 15 0 15 PC5. check transcriptions with peers and/or supervisor, as required 15 15 0 PC6. obtain advice and guidance from appropriate people, where required 15 15 0 PC7. comply with your organization’s policies, procedures, guidelines and client-specific SLAs when transcribing medical information 10 0 10 Total 100 30 70 2. SSC/N2408 (Apply diagnostic and procedural codes to medical records) PC1. review the information provided in medical records to determine precisely the diagnosis and procedures carried out 20 0 20 PC2. identify any issues with medical records and clarify these with appropriate people 10 10 0 PC3. access your organization’s knowledge base to identify the correct diagnostic and procedural codes 20 0 20 PC4. apply correct diagnostic and procedural codes to medical records 20 0 20 PC5. check the accuracy of coding with peers and/or supervisor, as required 10 10 0 PC6. obtain advice and guidance from appropriate people, where required 10 10 0 PC7. comply with your organization’s policies, procedures, guidelines and client-specific SLAs when applying diagnostic and procedural codes to medical records 10 0 10 Total 100 30 70 3. (Schedule appointments on behalf of healthcare providers) PC1. record requests for appointments in your organization’s systems, following procedures, guidelines and service level agreements (SLAs) 20 0 20 PC2. obtain required information about patients and their needs for appointments 25 0 25 PC3. identify any issues with information and clarify these with appropriate people 25 25 0 PC4. book appointments for patients in your organization’s systems, following procedures, guidelines and service level agreements (SLAs) 20 0 20 PC5. obtain advice and guidance from appropriate people, where required 10 0 10 Total 100 25 75 (Manage your work to meet requirements) PC1. establish and your work requirements with appropriate people 6.25 0 6.25 PC2. keep your immediate work area clean and tidy 12.5 6.25 6.25 PC3. utilize your time effectively 12.5 6.25 6.25 PC4. use resources correctly and efficiently 18.75 6.25 12.5 PC5. treat confidential information correctly 6.25 0 6.25 PC6. work in line with your organization’s policies and procedures 12.5 0 12.5
reports and pathology reports. Various & processes includes to transcribe medical information, apply procedural codes to medical records & schedule appointments on behalf of healthcare providers. records to identify diagnoses and procedures carried out common issues with medical records and how to clarify and resolve these relevant diagnostic and procedural coding systems including: Current Procedural Terminology (CPT), Healthcare Common Procedure Coding System (HCPCS) & International Classification of Diseases (ICD) how to match identified diagnoses and procedures in medical records to diagnostic and procedural codes different types of appointments and associated appointment times required for these common issues with patient information and how to resolve common problems with appointment scheduling and how to resolve these how to and make corrections to transcriptions for common problems and errors the importance of validating transcriptions before use and how to do this the importance of checking your transcriptions with others the importance of confidentiality and data protection and the impact on your organization if these are not complied with required information from patients for appointments that need to be entered into your organization's systems how the appointment system operates the different ways in which requests for appointments are made the importance of scheduling appointments correctly conditions that require urgent appointments and how to schedule the importance of effective communication The core & generic job skills to collecting and organising information, communication that an individual should have, will help him/her understand & manage assigned in the context of the social environment of the customer. tasks will require the individual to take responsibility of his/her own work and learning and full responsibility other’s work & learning. Individual at this job does not work under supervision, as needed at Level 3 & is responsible for his/her own learning. He/she is fully responsible for other’s work & learning (unlike not/partially as in level 4/5). He/she is also sometimes fully responsible for the output of the group. Therefore, this QP is justified to be pegged at Level 7. Summary of other evidence (if used): Validated by Industry council through various workshops and through training provider stake holders