Establish and implement standards, conventions, processes, document templates and frameworks relating to platform UX e.g.: wireframe document templates, design briefs, feedback mechanisms, standardised style guides, processes/structures for organisation and storage of platform design artefacts/asset naming or navigation convention information architectures Own, maintain, improve and promote the CLA Digital Standards. Advocate for good platform UX and visual design and improve design literacy within the business. Participate in strategic reviews, program planning, research and development projects. Collaborate with stakeholders to transition their platform ideas into development. Monitor and share relevant or useful UX and visual design developments, conventions and trends. Perform research to identify shifts in strategy within education and the wider world. Provide recommendations for improving and innovating our platforms. Be a consultative resource on product UX design projects where appropriate. Establish a process for delivering product UX design services. Any other duties as directed by IT Manager. Strong awareness of user experience and visual design principles, practices, tools and processes Understands current web technology and Social Media developments / trends and how they may be used to deliver requirements Strategic thinker and planner Excellent written and verbal communication skills Demonstrates creativity and initiative Analyses information gained from research, formulates and proposes strategic change Willingness and ability to improvise and pivot in order to achieve the right outcome Ability to learn rapidly changing web related technologies and apply them to platforms in an appropriate way Minimal communication problems due to effective communication Processes and standards implemented, maintained and followed Adherence to CLA digital standards Increase platform design literacy throughout organisation Projects and work delivered on time Research performed Self initiated training and networking Annual performance review and ongoing feedback as required Provide platform UX design services 50% Work with stakeholders to understand user and business needs and strike a balance between the two. Develop and document: personas wireframes user stories prototypes information architecture Plan, organise and conduct user testing. Collate results for use when developing platforms. Ability to work closely with stakeholders to understand who will use a platform, what it will be used for and what it must be able to do Ability to manage a heavy workload by prioritising urgent tasks while keeping all other aspects of the job under control All UX deliverables are provided on time User-first focus Self initiated training Products undergo user testing Minimal communication problems due to effective communication
Manage and control UX design assets and artefacts throughout the life of a platform. Develop site maps to explain the logical organisation and navigational structure of platforms. Provide advice and answer queries in relation to UX. Review platform change requests to ensure UX quality is maintained or improved. Collaborate with visual designers and business analysts to ensure UX and functional requirements are met. Participate in testing to ensure UX design requirements have been implemented; if they have not, log and manage issues to resolution. Identify and manage UX design service providers (internal or external) to deliver requirements when needed (due to workload or availability). Work with stakeholders to ensure the words and grammar used on platforms is appropriate to the user. Ability to manage self and others, to monitor work to meet deadlines and to regularly communicate status of work Ability to understand and document user personas and to use them to determine requirement Ability to visualise design outcomes, anticipate problems and mitigate them Ability to produce wire-frames, to organise and conduct user testing, to conceptualise and develop prototype Develop constructive working relationships Analytical and problem-solving abilities with keen attention to detail and follow through Excellent written and verbal communication skill Organised approach to managing assets making it easy to locate files and ensure version control Ability to learn rapidly changing web related technologies and apply them to platforms in an appropriate way Demonstrates initiative, is responsive and accountable Stakeholders are kept informed about progress, issues and what is being done to address them UX assets are organised and maintained in an orderly and accessible framework New products and technologies achieve high UX standards UX elements are consistent across platforms Style guides are developed for all new digital platforms Personas are documented for all key customer groups and are used as the basis of platform UX decisions Market-leading user experience for competitive product differentiation Provide platform visual design services 20% Efficiently deliver high quality visual design requirements for platform development in a timely manner. Working with stakeholders to develop visual design briefs. Identify, brief and manage service providers (internal or external) to deliver requirements. Ability to effectively communicate with people of all levels of design knowledge Ability to effectively delegate and manage Effective visual design briefs Stakeholder feedback provided Appropriate responses to feedback received