Disability Action Plan Revision History Document Ref: DAP Version: 2 Approval Date: 8 June 16 Approved By: Clarks Logan City Bus Services - CEO This document cannot be modified without the approval of Clarks Logan City Bus Services – CEO Original Version Date: 8/10/2010 Policy Maintained By: Support Services Manager Policy Review Due: Three years or earlier if required Review History:
Content Forward Company Disabled Person Travel Policy Aim Applicable Acts , Regulations and Compliance Standards Definitions Disability Action Plan Directions and Action 1. Forward The Clarks Logan City Bus Service Pty Ltd is aware of its roles and responsibilities in providing and maintaining effective and efficient Disability Transport Services on all Bus Route work conducted by the company. Clarks Logan City Bus Service will endeavour to comply with the below compliance needs with due diligence and duty of care being effected by: Effective Monitoring of the Disability Standards and compliance with these Effective Training of all Bus Operators in the delivery of Disability Travel Standards Maintaining a pro-active view in respect to the improvement of disability travel standards on all bus services delivered by the company Clarks Logan City Bus Service operates an efficient and effective public transport bus service under contract to the Queensland Government (through Translink) on the southern side of the Brisbane. The Bus services provided in these areas are predominantly; School Bus Routes Local community Bus Routes South East Queensland Bus Way Routes from the Logan Hyperdome into the Brisbane CBD This action plan addresses implementation and application across the company operating areas: The legal responsibility the company has to maintain the disability standards Compliance within the Guiding Principles for integrated accessible disability services and
maintained from passengers and corrective actions applied intended need and compliance standards Support Services Manager Manager PCT monitoring Complaint Recognition and Actioning Continual monitoring of complaints and queries applied Complaints are monitored a from passengers and corrective actions applied As required to meet the intended need Operations Manager Support Services Manager Observation Complaint monitoring Meeting the legal compliance needs Updates in legislation and codes of practice are maintained where needed Constant monitoring of legislative requirements As required to meet the intended need and compliance standards Operations Manager Support Services Manager Manager PCT Observation Complaint monitoring Legislative compliance reviews
B - Company Business Based Practices in Support of Disability Compliance: Identified Need Strategy to Achieve Actions Required Time frames applicable Responsible persons Evaluation Methods All employees have knowledge and skills associated with disabled person travel on buses Continual surveillance and actioning where need Induction Training provided Ongoing Professional Development provided As Required to meet compliance standards Chief Executive Officer Senior Management Group Observation Complaint monitoring Effective Training Delivery All employees to be trained Induction Training provided Ongoing Professional Development provided As Required to meet compliance standards Senior Management Group Manager PCT Observation Complaint monitoring Effective Monitoring of disabled person travel on buses Continual surveillance and actioning where need Complaints Monitored and acted upon where needed As Required to meet compliance standards Operations Manager Support Services Manager Observation Complaint monitoring Compliance auditing of existing bus fleet Continual surveillance and actioning where need Regular Audits carried out As Required to meet compliance standards Chief Executive Officer Workshop Manager Observation Complaint monitoring Negotiation needs between disabled person and company Continual surveillance and actioning where need As required or determined As Required to meet compliance standards Chief Executive Officer Observation Complaint monitoring Auditing Needs associated with the provisioning of Disability person travel equipment provided on buses Continual surveillance and actioning where need Regular Audits carried out As Required to meet compliance standards Chief Executive Officer Workshop Manager Observation Complaint monitoring C - Physical Access to Buses and other company workplace venues: Identified Need Strategy to Achieve Actions Required Time frames applicable Responsible persons Evaluation Methods Compliance with Australian Bus standards Ability to apply access knowledge to the buses based on current legislative and bus design need Due diligence in new bus design As Required to meet compliance standards Chief Executive Officer Workshop Manager Contract compliance upon purchase of buses Wheel Access to Buses Ability to apply access knowledge to Due diligence in new bus design As Required to meet compliance Chief Executive Officer Workshop Contract compliance upon purchase
the buses based on current legislative and bus design need standards Manager of buses Bus Wheel chair Securing Ability to apply access knowledge to the buses based on current legislative and bus design need Due diligence in new bus design As Required to meet compliance standards Chief Executive Officer Workshop Manager Contract compliance upon purchase of buses Bus Floor lowering Ability to apply access knowledge to the buses based on current legislative and bus design need Due diligence in new bus design As Required to meet compliance standards Chief Executive Officer Workshop Manager Contract compliance upon purchase of buses Bus Wheel Chair Ramps Ability to apply access knowledge to the buses based on current legislative and bus design need Due diligence in new bus design As Required to meet compliance standards Chief Executive Officer Workshop Manager Contract compliance upon purchase of buses Bus Disabled Person Signage Ability to apply access knowledge to the buses based on current legislative and bus design need Due diligence in new bus design As Required to meet compliance standards Chief Executive Officer Workshop Manager Contract compliance upon purchase of buses References Disabilities Discrimination Act 1992 – Information for the Queensland Bus Industry – QBIC/Queensland Transport Publication The Disability Discrimination Act 1992 as amended The Disability Standard for Accessible Public Transport Guidelines ( 2004) as amended The Guide, Hearing and Assistance Dogs Act 2009 as amended