6 Was there a complete separation from active duty service prior to the Veteran’s Reserve or National Guard service? If yes, go to Step 2 to obtain STRs from the Veteran’s active duty period. If no, go to Step 7. 7 Submit a PIES request to address code 7 using request code RV1 for a Reserve member, or NG1 for a National Guard member. Complete the information requested in the pop-up dialogue box. Note: Submission of a PIES request under this step is required regardless of the duration of time since separation from the Guard/Reserves if the member never served on active duty. A negative response from RMC is also still required. Important: PIES must contain a period of service with a RSV (Reserve) or NG (National Guard) duty status. If necessary, add or modify the period(s) of service in PIES. 8 Create a custom tracked item with a 30-day suspense, and the corresponding label RV1 – Reserve Records Request, or NG1 – National Guard Records Request. Note: Discontinue creating custom tracked items once the use of standardized tracked items has been implemented for these PIES
Request Successful. Suspense Date [mm/dd/yyyy] has Expired. Use the table below to determine if additional action is necessary. WARNING: This Veteran is not eligible for an The rating end product (EP) code that was established is outside of the rating EP bundle.
Electronic STR Request. Eligibility checked on [mm/dd/yyyy] at [hh:mm]. The EP code [xxx] does not meet the eligibility criteria. Follow the steps in the table below to resubmit the STR request. Note: This also applies to pre-discharge claims. WARNING: This Veteran is not eligible for an Electronic STR Request. Eligibility checked on [mm/dd/yyyy] at [hh:mm]. The RAD Date does not meet the eligibility criteria. The Veteran’s military profile must be updated to reflect correct RAD date. If the correct RAD date is on or after January 1, 2014, then follow the steps in the table below to resubmit the STR request. Note: This also applies to pre-discharge claims. Reference: For information on locating STRs for Veteran’s with a RAD date prior to January 1, 2014, see M21-1, Part III, Subpart iii, 2.B.2.e. ERROR: Electronic STR Requested. Request Date [mm/dd/yyyy]. Request Unsuccessful. [No Veteran] or [Multiple Veterans] Found. HAIMS could not identify the Veteran. Follow the steps in the table below to resubmit the STR request.
Benefits Claims the deceased service member or Veteran discharged from military service on or after January 1, 2014 passed away on or after January 2014, and the date of claim is January 1, 2014 or later. The table below describes the process for obtaining STRs for survivor benefits claims in these circumstances. Stage Description 1 The Pension Management Center (PMC) requests the STRs from the VA Liaison Office (VALO) by sending an encrypted e-mail to containing the subject PMC 140/029 to distinguish from Reserve and National Guard requests the service member’s or Veteran’s full name (first, middle, last) SSN, and branch of service, and the requestor’s name and contact information (phone and for questions. 2 The VALO requests the STRs through the DoD points of contact. 3 Upon receipt of the STRs, the VALO will upload the STRs into VBMS, and respond to the PMC e-mail. 4 If the VALO has not responded within 30 days, then the PMC sends a follow-up e-mail to request a status update. References: For more information on migration of STRs after service ends, see M21-1, Part III, Subpart iii, 2.B.2.e, and developing claims for dependency and indemnity compensation (DIC) and death compensation, see M21-1 Part IV, Subpart iii, 1. k. Accessing Electronic Copies of STRs Through CAPRI Electronic copies of some STRs are accessible under the VISTAWEB/DOD RECORDS tab in CAPRI. VA employees must check CAPRI for the availability of these records anytime they are unable to obtain a complete set of a Veteran’s STRs through the other means described in this section, or the available STRs do not show the event, injury, or disease.
Note: Because DoD certifies as complete the collection of STRs it stores electronically in HAIMS, any electronic copies of STRs that VA can access through CAPRI should already exist in HAIMS. Reference: For more information about accessing electronic records in CAPRI, see the . l. Obtaining Supplemental STRs Located in the JLV The Joint Legacy Viewer (JLV) is a web-based viewer that delivers real time access of Department of Defense (DoD) and VA electronic health information to a limited number of RO personnel. The records located in the JLV are intended only to supplement the STRs certified by DoD as complete. Follow the steps in the table below when JLV records are obtained that are not found in the certified STRs. Step Action 1 Compare the date of entry of the JLV record with the DoD STR certification of completeness. Is the JLV record entry date after the date of STR certification? If yes, then the certified STRs would not contain the JLV record. No further action necessary. If no, go to Step 2. Important: Review the Veteran’s record to ensure all completed periods of service are being considered. 2 Forward the record to the local MRS for a thorough secondary review. Does the MRS concur that the document is dated prior to the STR certification and does not exist in the certified complete STRs? If yes, go to Step 3. If no, no further action is necessary. 3 The MRS will e-mail a summary of the discrepancy to VACO at . VACO will track errors and notify DoD to prevent further conflicting occurrences. m. Requesting STRs From NPRC NPRC houses STRs of Veterans whose service ended prior to the dates shown in M21-1, Part III, Subpart iii, 2.A.4.d. M21-1, Part III, Subpart iii, 2.A.4.h contains instructions for requesting STRs from the NPRC.
OMPFs and the Means for Requesting Copies the location of Army OMPFs, and the means for requesting copies of these records. If … Then … service ended prior to October 1, 1994 OMPFs are located at NPRC, and ROs may request copies of them through PIES. service ended between October 1, 1994 and September 30, 2002 OMPFs should be stored electronically as image files in iPERMS, and ROs may request copies of them through the . Important: If DPRIS returns a response indicating there is no information for the Veteran, then ROs may request copies of the OMPF through PIES. service ended on or after October 1, 2002, or the claimant is a member of the Reserve or National Guard OMPFs are stored electronically as image files in iPERMS, and ROs may request copies of them through . References: For more information about using PIES, see M21-1, Part III, Subpart iii, 2.D, and DPRIS, see the . 5. Locating and Obtaining Navy Personnel Records Introduction This topic contains information about locating and obtaining Navy personnel records, including location of Navy personnel records and the means for requesting copies, and location of Navy records associated with line-of-duty determinations. Change Date August 21, 2014
a. Migration of Coast Guard Service Records When No Further Service Obligation Exists When an individual is discharged from the Coast Guard with no further service obligation, his/her personnel records are sent to NPRC. Use the table below to determine the location of the individual’s STRs. If the individual was discharged ... Then the STRs were forwarded to ... prior to May 1, 1998 NPRC between May 1, 1998 and August 31, 2014 RMC on or after September 1, 2014 HAIMS Reference: For more information about the storage of records at RMC, see M21-1, Part III, Subpart iii, 2.A.5 and 6, and NPRC, see M21-1, Part III, Subpart iii, 2.A.4. b. Migration of Coast Guard Service Records When a Reserve Obligation Exists The table below outlines the migration of Coast Guard service records after a service member separates from service with a Reserve obligation. If the service member ... Then ... is not assigned to an active Reserve unit, or is placed in the IRR his/her STRs and personnel records are maintained by the Coast Guard Personnel Service Center (PSC), Reserve Personnel Management Division (PSC-RPM) (PIES address code 51), until the service member resumes drilling, or the Reserve obligation ends. Important: If these records are not obtained after an initial PIES request to address code 51 has been completed, a request for these records can be made to the Coast Guard PSC-RPM by fax at (703) 872-6497. is assigned to an active Reserve unit the Reserve unit usually maintains both the STRs and personnel records. However, in some districts, these records are maintained at maintenance logistic centers (MLCs), or