Understand working relationships in care settings Explain how a working relationship is different from a personal relationship Describe different working relationships in care settings Be able to work in ways that are agreed with the employer Describe why it is important to adhere to the agreed scope of the job role Access full and details of agreed ways of working Work in line with agreed ways of working Contribute to quality assurance processes to promote positive experiences for individuals receiving care Be able to work in partnership with others Explain why it is important to work in partnership with others Demonstrate ways of working that can help improve partnership working Identify skills and approaches needed for resolving conflicts Access support and advice about: partnership working resolving conflicts I confirm that the evidence listed above is my own work and was carried out under the conditions and context specified in the standards. Candidate’s name Signature Date Candidate’s Unique Learner Number Assessor’s name Signature Date
Internal Verifier’s name Signature Date (only if sampled) Unit 3905-203 Communication in care settings Level: 2 Credit value: 3 UAN: Y/615/7868 Unit aim This unit is aimed at those working in a wide range of settings. It provides the learner with the knowledge and skills required to communicate with others in work settings. This also includes how to maintain confidentiality when communicating with and about others. Learning outcomes The learner will: Assessment criteria To do this you must: Portfolio reference Evidence/ Assessment method type Assessment date Understand why communication is important in the work setting Identify different reasons why people communicate Explain how effective communication affects all aspects of your own work Explain why it is important to observe an individual’s reactions when communicating with them Be able to meet the communication and language needs, wishes and preferences of individuals Find out an individual’s communication and language needs, wishes and preferences Demonstrate communication methods that meet an individual’s communication needs, wishes and preferences Show how and when to seek advice about communication Be able to reduce barriers Identify barriers to communication
Unit 3905-209 Equality and inclusion in care settings Level: 2 Credit value: 2 UAN: H/615/8165 Unit aim This unit introduces the knowledge and skills to enable the individual to work in an equitable and inclusive way. Learning outcomes The learner will: Assessment criteria To do this you must: Portfolio reference Evidence/ Assessment method type Assessment date Understand the importance of equality and inclusion Explain what is meant by: diversity equality inclusion discrimination Describe ways in which discrimination may deliberately or inadvertently occur in the work setting Explain how practices that support equality and inclusion reduce the likelihood of discrimination Be able to work in an inclusive way Identify which legislation and codes of practice relating to equality, diversity and discrimination apply to own role Show interaction with individuals that respects their beliefs, culture, values and preferences Describe how to challenge discrimination in a way that encourages change Know how to access information, advice and support about Identify a range of sources of information, advice and support about diversity, equality and inclusion
diversity, equality and inclusion Describe how to access information, advice and support about diversity, equality and inclusion Identify when to access information, advice and support about diversity, equality and inclusion I confirm that the evidence listed above is my own work and was carried out under the conditions and context specified in the standards. Candidate’s name Signature Date Candidate’s Unique Learner Number Assessor’s name Signature Date Internal Verifier’s name Signature Date (only if sampled) Unit 3905-210 Health, safety and wellbeing in care settings Level: 2 Credit value: 4 UAN: F/615/8173 Unit aim The aim of this unit is to prepare the learner for the principles of health and safety within the health and care settings. Learning outcomes The learner will: Assessment criteria To do this you must: Portfolio reference Evidence/ Assessment method type Assessment date Understand own responsibilities, and the responsibilities of others, relating to health and Identify legislation relating to general health and safety in a care work setting Outline the main points of the health and safety policies and procedures agreed with the employer
safety in the work setting Outline the main health and safety responsibilities of: self the employer or manager others in the work setting Identify tasks relating to health and safety that should not be carried out without special training Explain how to access additional support and information relating to health and safety Understand the use of risk assessments in relation to health and safety Explain why it is important to assess health and safety risks posed by the work setting, situations or by particular activities Explain how and when to report potential health and safety risks that have been identified Explain how risk assessment can help address dilemmas between rights and health and safety concerns Understand procedures for responding to accidents and sudden illness Describe different types of accidents and sudden illnesses that may occur in own work setting Outline the procedures to be followed if an accident or sudden illness should occur Be able to reduce the spread of infection Explain own roles and responsibilities as an employee and those of the employer in the prevention and control of infection Explain the causes and spread of infection in care settings