Ensure all Guide Dogs SA/NT facilities meet all relevant Commonwealth and State disability access standards. Chief Financial Officer June 2017 Ongoing Review Guide Dogs SA/NT country services (including the Northern Territory) to inform funding bodies of the additional costs incurred in the provision of current levels of service, and funding increases required to enhance equity of access. EM Service Client Services EM Mobility and Dog Services June 2017 Ongoing Evaluate the effectiveness and efficiency of funding and service delivery models currently operating in NT, with the view of developing a specific strategic plan to better meet the wide-ranging needs of NT clients. EM Client Services EM Mobility and Dog Services June 2017 Ongoing Include specific questions on program/service access in all client satisfaction surveys. EM Client Services EM Mobility and Dog Services June 2017 Ongoing 8.2 Accessible Information and Communication about Services and Programs. Guide Dogs SA/NT is committed to ensuring all our information and communication are as accessible as possible (e.g. in terms of availability, style and format) to all people, including those with disabilities. Our communications activities are directed at a number of different audiences including clients, potential clients, carers/guardians, potential referral sources, staff, volunteers, donors, Association members, government bodies and community groups. Outcomes: Guide Dogs SA/NT public information is available in various formats to cater for the needs of people with a vision impairment, and is also in plain English as well as in a range of ethnic languages and Auslan. People who are Deaf or hearing impaired are aware Guide Dogs SA/NT offers a range of services that may be of assistance to them. Action Responsibility Timeline 8.2.1 Place a deaf-friendly sign on the front door and display other appropriate visual information in the front foyer to indicate Guide Dogs SA/NT provides services to people who are Deaf or hearing impaired as well as people who are blind or vision impaired. EM Client Services EM Mobility and Dog Services July 2016 8.2.2 Consider installation of (and explore EM Client Services December
8.2.9 Include a standard line on every relevant official Guide Dogs SA/NT publication to advise the reader the material is available in alternative formats (or can be provided upon request). Manager Marketing and Communications December 2016 8.2.10 Develop a clear procedure for all staff on how to convert print to various alternative formats. EM Client Services EM Mobility and Dog Services In place – continuous improvement required. December 2016 8.2.11 Ensure newly recruited client services staff and existing staff are appropriately trained and updated on the use of assistive equipment, as well as the role and operation of communication aids and translating and interpreting services. EM Client Services EM Mobility and Dog Services In place – continuous improvement required. June 2017 8.2.12 Ensure the Guide Dogs SA/NT website meets international access standards – i.e. meets the World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG2.0). Manager Marketing and Communications Improvement to the website access has been undertaken. Further work needs to be undertaken to reach full compliance with (WCAG2.0)June 2017 8.2.13 Undertake regular maintenance of the Guide Dogs SA/NT website to ensure it meets evolving international standards. Manager Marketing and Communications Ongoing 8.2.14 Ensure the (DAIP) is accessible through the Guide Dogs SA/NT website and available in alternative formats such as large print, Braille and audio upon request. Provide the (DAIP) in various community languages on a needs basis. EM S Client Services EM Mobility and Dog Services Manager Marketing and Communications In Place Ongoing June 2016 8.2.15 Promote the use and awareness of adaptive technology devices (kits) to the broader community to promote safety, Independence and inclusion for people with sensory loss in specialised environments, e.g. Hospitals, hotels resorts, nursing homes etc. EM Client Services December 2016
of these requirements. Outcomes: All staff are aware of and understand the DAIP. Outcomes of, and management commitment to, the DAIP are visible to staff. The DAP is monitored and reviewed on an ongoing basis. The DAP is evaluated and revised as required. Action Responsibility Timeline 8.6.1 Register Guide Dogs SA/NT DAP with Australian Human Rights Commission. Chief Executive Officer October 2016 8.6.2 Publicise and distribute the DAIP via I-Sight EM Client Services EM Mobility and Dog Services December 2015 8.6.3 Incorporate DAIP training as part of disability awareness training. EM Client Services EM Mobility and Dog Services Ongoing June 2016 8.6.4 Incorporate DAIP implementation as part of key responsibilities in position descriptions of relevant positions of the organisation. Executive December 2016 8.6.5 Develop a Guide Dogs SA/NT policy on disability access, to incorporate disability access needs of both staff, clients and visitors. EM Client Services EM Mobility and Dog Services December 2016 8.6.6 Responsible Executive Managers to actively monitor DAIP implementation and provide progress reports to the Executive and Service Delivery Committee. EM Client Services EM Mobility and Dog Services In Place – Ongoing June 2017 8.6.7 Provide annual update reports to the Service Delivery Committee and Board on DAIP implementation progress. Chief Executive Officer In place – Ongoing June 2017 8.6.8 Evaluate the success of the DAIP in achieving performance indicators. Revise DAIP and implement changes as required. EM Client Services EM Mobility and Dog Services In place – Ongoing June 2017