6. Expand the use of technology to reduce barriers and increase service access a.)Develop use of social media to improve communications with clients and community b.)Monitor and advance the use of e-health initiatives such as OTN home based care c) Implement PS Suites Software to replace existing Nightingale d) Develop and implement public website 7. Continue to develop and promote service and program improvements and efficiencies through quality processes a.)Complete regular community client satisfaction and client experience surveys b.) Gather knowledge acquired in client satisfaction surveys to identify ways to improve care and service c.)Refresh and Use marketing materials at community events and screening clinics d) Implement regular QIP team meetings e) Establish process to share satisfaction results more broadly 8. Continue to provide resources to Board of Directors for development as a governance leader using a generative, strategic and fiduciary governance framework. a) Provide in depth board orientation to members. b) Provide clarity around structure and processes. c) Ensure best use of time through meeting structure d) Seek resource to provide a one day retreat for all Board Members on generative insight and thinking. II. Proactively Manage Growth and Sustainability A. Strategic Objectives B. Internal Activities 1. Work with partners to introduce and support system changes that strengthen services to be more client focused, better integrated and tailored to the needs of people in Northwestern Ontario a.)Develop relationships by inviting existing and potential partners to dialogue at the Board level b.)Explore the most timely and cost effective method to relocate the current facility to a more centrally accessible location and with a rent that does not exceed NW LHIN approved funding location c)Plan and monitor service growth and/or realignment within the NW LHIN Blueprint d) Engage in Health Links initiative e) Actively participate on Dryden Integrated Health Care Organization Model f) Participate as a member in the Regional Seniors Steering Committee 2. Embed value for money into our program and service plan a.)Define core services and align resources to respond to the changing needs of clients and our community(ies) b.)Engage clients and communities in system planning and design
about the provincial role of the Association of Ontario Community Health Centres and Aboriginal Health Access Centres( AOHC/ AHAC), and how knowledge acquired from our association supports our health centre in knowledge development and growth of our local health centre 3. Reduce the impact of obesity as an underlying cause of chronic disease. a.)Improve the quality of food available at the food bank by working with Regional Food Distribution Association(provide opportunities for a hand up as opposed to a handout) b.) Explore developing community kitchen opportunities and working with at risk populations 4. Develop “place making” as a way to increase a sense of belonging a.)Seniors housing develop new partnership with KDSB b.)Host annual events at the local level as part of the AOHC’s provincial strategy, eg Community Health and Wellbeing week c.) Continue to enhance local initiatives for sports activities and cultural events 5. Embrace and support cultural diversity a.)Enhance service approaches that promote social inclusion and respect cultural needs, diverse traditions, heritage and experiences b.)Contribute to the development of healthy policy through advocacy for First Nations people c.)Develop culturally and linguistically appropriate programs for Aboriginal and Francophone people d) Develop FLS requirements into policies, Board bylaws and strategic plan e) Implement suggested Francophone identification questions in registration process. f) Refresh Community Health Advisory Council to include Francophone and Aboriginal component. e) Explore opportunity for partnership with Dryden Native Friendship Centre IV. Build Awareness and Ownership in the CHC Model of Health and Wellbeing and Health Equity A. Strategic Objectives B. Internal Activities 1. Raise awareness about the effectiveness of our centre(s) a.)Continue ongoing media, news releases and advertising b.)website and social media (Facebook), Newsletter, ongoing reports to the Driftwood