Staff Training % of available places booked % of bookings attended % of available places attended 69% 96% 66% The peak in events in July was due to a country-wide programme of appraisal training for all staff. There were no staff training events in December. The apparent low uptake showing for some events is caused by having set the total room capacity as the maximum number of places, which sometimes exceeds the expected number of delegates by a considerable margin. This practice has now been changed so future reports will more accurately reflect attendance compared with provision of places Non-Staff (REC Members and Research Community) % of available places booked % of bookings attended % of available places attended 95% 85% 81% There was no non-staff training in August Geographical distribution of all training provided Location Events Seats available Registrations Uptake % Attendance figure Bookings attended % Bookings not attended % London 40 931 842 90% 711 84% 16% Manchester 19 451 380 84% 355 93% 7%
Review of full applications – comparison of Centres, England (year to date) Statutory timeline is 60 calendar days – Business Plan KPI objective is 40 calendar days REC Centre Total no. applications (year to date) Mean average time to process Complete within 40 days (%) Complete within 60 days (%) Bristol 1,055 34.51 73% 99% Jarrow 477 31.18 80% 100% London 682 37.96 60% 94% Manchester 769 29.11 86% 100% Nottingham 741 33.64 75% 99%
amendments: 23% decrease Unlike applications submitted to NHS Research Ethics Committees, whether an application submitted to CAG is suitable for Precedent Set review is determined by whether precedent advice has been set in relation to the key issues engaged by the application, rather than by the application itself raising no material issues. As with review of new applications submitted to the full Confidentiality Advisory Group, applications for consideration through Precedent Set review are subject to an office assessment stage, as well as review by a sub-group of members, and precedent advice will be reviewed and applied where relevant Summary of applications reviewed by CAG (year to date) Application type Apr-13 Jun-13 Aug-13 Oct-13 Nov-13 Jan-14 Mar-14 Total New full CAG applications reported 8 6 10 14 4 7 5 54 Precedent Set reviews reported 7 5 6 5 11 7 4 45 Amendments reported 7 2 3 4 9 4 13 42 Mean processing time in calendar days Apr-13 Jun-13 Aug-13 Oct-13 Nov-13 Jan-14 Mar-14 Target New applications 49 44 46 45 31 40 36 60 Precedent Set reviews 57 52 48 49 58 47 28 30 Amendments 72 52 34 88 52 35 27 30 No. of applications meeting target processing time Apr-13 Jun-13 Aug-13 Oct-13 Nov-13 Jan-14 Mar-14 Target New applications 7 6 8 13 4 7 5 60 Precedent Set reviews 0 0 0 1 0 0 2 30 Amendments 2 0 2 0 2 1 11 30 Proportion of applications meeting target processing time Apr-13 Jun-13 Aug-13 Oct-13 Nov-13 Jan-14 Mar-14 Target New applications 88% 100% 80% 93% 100% 100% 100% 100% Precedent Set reviews 0% 0% 0% 20% 0% 0% 50% 100%
No. of days of oldest call* 66 47 75 *the oldest call refers to the wider NHS mail / Outlook issues which has now been closed. These issues have been recognised as a high priority and there is an ongoing project in place to improve performance. Top Issues Details Result No. VDI - unresponsive VDI sessions become unresponsive Sessions reset by 1st Line support enabling users to log back in 9 Printers Users unable to print or print quality issue Printers fixed by Ricoh engineers 6 Outlook / NHSmail Users unable to access Outlook or Outlook becomes unresponsive Resolved by Atos and NHSmail support 4 VDI - log in Users unable to log in to Thin Client Access restored within SLA 4 Top Requests Details Result No. Shared Drive Request for shared drive access Access given within agreed SLAs 8