Chapter 3 Procedure Followed in Decision making Process (Section 4(1)(b)(iii)) Describe the procedure followed in decision-making by the public authority (Deputy Commissioner Officer) Activity Description Decision making process Designation of final decision authority The District Forums are constituted under the (Central Act No.68 of 1986) Consumer Protection Act, 1986 to redress the grievances of the Consumers. The District Forums follow the procedure laid in the Consumer Protection Act, 1986 u/s 11, 12, 13, 14, 15, 17, 18 and 22 D and the regulation framed by the National Consumer Disputes Redressal Commission under Section 30 A of the Consumer Protection Act, 1986, vide its notification No. dt. 31.05.2005. President
Chapter 4 Norms set for the Discharge of Functions (Section 4(1)(b)(iv)) Please provide the details of the norms/standards set by the public authority for the discharge of its functions/delivery of services. SL. No. Function/service Norms standards of performance set Time frame Reference document prescribing the norms (Citizen’s Charter, Service Chapter etc) 1 The Forum is functioning under chapter III of the Consumer Protection Act, 1986. The main object and duty of the District Forum is to redress the consumer grievances free of cost, within the stipulated period and without following any lengthy procedure. Consumer Protection Act 1986, Karnataka Consumer Protection Rules 1986, Consumer Protection Regulations, 2005 and Citizen Charter
Chapter 14 Information Available in Electronic Form [Section 4(1)(b)x(iv)] Please provide the details of information related to the various schemes of the department which are available in electronic formats. (Floppy, CD, VCD, Web Site, Internet etc.) Electronic Description (site address/location where available etc. Contents or title Designation and address of the custodian of information held by whom Website and internet ConfoNet Data Management Assistant, District Consumer Disputes Redressal Forum, Kolar.
Chapter 16 Names, Designation and other particulars of Public Information Officers [Section 4(1)(b)xvi] Please provide information about the Public Information Officers and Assistant Public Information Officers designated for various offices/administrative units and Appellate Authority/Officer(s) for the public authority in the following format. Public Information Officer Sl. No. Name of the Office/administrative Unit Name and Designation of PIO Office Tel. Residence Tel. Fax E-mail 1 District Consumer Disputes Redressal Forum, Kolar. V. Shashikala Assistant Registrar cum Assistant Administrative Officer 08152-228111 Nil 08152-228111 klrdcf-ka@nic.in Asst. Public Information Officer Sl. No. Name of the Office/administrative Unit Name and Designation of APIO Office Tel. Residence Tel. Fax E-mail 1 District Consumer Disputes Redressal Forum, Kolar. P.N. Gireesha Sheristedar 08152-228111 Nil 08152-228111 klrdcf-ka@nic.in Appellate Authority Sl. No. Name of the Office/administrative Unit Name and Designation of Appellate Authority Office Tel. Residence Tel. Fax E-mail 1 District Consumer Disputes Redressal Forum, Kolar. R.K. Prathibha President (Incharge) 08152-228111 08152-222467 08152-228111 klrdcf-ka@nic.in
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