Western Function Buffet breakfast Dinner fork Dinner knife B & B knife B & B plate Ashtray Sets of cream & sugar bowl Sets of salt & peppershaker Napkin Plate of butter Plate of jam Flower (standard) Buffet lunch Dinner fork Dinner knife Dessert fork Dessertspoon B & B knife B & B plate Coffee cup Coffee saucer Teaspoon Water goblet Ashtray with matchbox Sets of cream & sugar bowl Sets of salt & peppershaker Napkin Flower (standard) Buffet dinner Dinner fork Dinner knife Salad fork Salad knife Dessert fork Dessertspoon B & B knife B & B plate Coffee cup Coffee saucer Teaspoon Water goblet Ashtray with matchbox Candleholder with candle (VIP) Sets of cream & sugar bowl Sets of salt & peppershaker Napkin Flower (standard)
Buffet station Dinner plate Dessert plate B & B plate Soup cup Soup cup saucer Cereal Bowl (for breakfast) Milk jar (For breakfast) Juice glass (for breakfast) Soupspoon Soup ladle Serving fork Serving spoon Cake server Food tag Set menu i) Breakfast Salad fork Salad knife B & B knife Dessert fork Dessertspoon Tea spoon Coffee cup with saucer B & B plate Juice glass Ashtray Sets of cream & sugar bowl Sets of salt & peppershaker Napkin Plate of butter Plate of jam Flower (standard) ii) Lunch (according to the menu, for example: Soup, Main course, Dessert) Dinner fork Dinner knife Soupspoon Dessert fork Dessertspoon B & B knife B & B plate Coffee cup Coffee saucer Teaspoon Water goblet White wine glass Breadbasket Ashtray with matchbox Sets of cream & sugar bowl (After dessert has been served) Sets of salt & peppershaker Napkin Flower (standard) iii) Dinner (according to the menu, for example: Appetizer Soup, Main
7. SIDE STATION /BACK AREA For meeting / seminar: Ice water Coffee /tea Sugar Milk Mint /candy Water goblet Ashtray Note pad Pencil Coaster Service tray For Chinese food function: Extra setting Plate Soup bowl with saucer Soupspoon Teacup with saucer Ashtray Teapot with tealeaves Service gear Dessert fork for fruit Diner fork & dinner knife (for foreign) Face towel Face towel basket with tong Service tray Condiment (standard) For western food function: i) Buffet Extra setting Ice water Plate Soup cup with saucer Service gear Soup ladle Coffee cup with saucer Teaspoon Coffeepot Teapot Creamer Coffee Teabag Napkin Service tray Tray stand ii) Set menu Extra setting Ice water Breadbasket Service gear Butter Soup cup saucer Coffeepot Teapot Creamer Coffee Teabag Napkin Service tray Tray stand
9. SPECIFIC SILVERWARE FOR VIP FUNCTIONS According to the hotel service policy and procedure, following Silverware are used for VIP guest and VIP Chinese food function Chopstick Stand Round Plate Holder Soup Spoon Sauce Dish 5" Far Dew Cup Fish Serving Knife & fork & Tray Far Dew Pot Towel Tray Finger Bowl R. Dish Stand 5" Finger Bowl Underliner Double Spacer Dish Shark's Fin Bowl 1pax Pepper & Salt Shaker Oval Plate Cover Feast Card Clip Oval. Plate Stand Soy Pot 107MMH Toothpick Holder R. Dish Stand 5" 125 MMH Round plate Cover Teapot Warmer Round Plate Dragon Boat (L) Sauce Dish 6" Soup Ladle (L) Suckling Pig Platter Turtle Stand
15. BANQUET SERVICE MANING GUIDELINE A. Chinese function /Wedding (set menu) TYPE OF FUNCTION STANDARD MANNING SUPERVISOR WAITER RUNNER TOTAL 1Table (10-14 pax) 1 1 1 3 2 Table (10-12pax) 1 2 1 4 3 Table (10-12pax) 1 3 1 5 4 Table (10-12pax) 1 4 1 6 5 Table (10-12pax) 1 5 1 7 6 Table (10-12pax) 1 6 1 8 7 Table (10-12pax) 1 7 1 9 8 Table (10-12pax) 1 8 1 10 9 Table (10-12pax) 2 8 1 11 10 Table (10-12pax) 2 8 1 11 11 Table (10-12pax) 2 8 2 12 12 Table (10-12pax) 2 8 2 12 13 Table (10-12pax) 2 9 2 13 14 Table (10-12pax) 2 9 2 13 15 Table (10-12pax) 2 9 2 13
Chinese function /Wedding (set menu) TYPE OF FUNCTION VIP MANNING SUPERVISOR WAITER RUNNER TOTAL 1Table (10-14 pax) 1 2 1 4 2 Table (10-12pax) 1 5 1 5 3 Table (10-12pax) 1 5 1 7 4 Table (10-12pax) 1 6 1 8 5 Table (10-12pax) 1 8 1 10 6 Table (10-12pax) 1 8 1 10 7 Table (10-12pax) 2 11 1 14 8 Table (10-12pax) 2 12 1 15 9 Table (10-12pax) 2 14 2 18 10 Table (10-12pax) 2 15 2 19 11 Table (10-12pax) 2 17 1 21 12 Table (10-12pax) 2 18 2 22 13 Table (10-12pax) 3 20 2 25 14 Table (10-12pax) 3 21 1 26 15 Table (10-12pax) 3 23 2 28
Western function (set menu) TYPE OF FUNCTION VIP MANNING SUPERVISOR WAITER RUNNER TOTAL 1Table (10-14 pax) 1 1 1 3 2 Table (10-12pax) 1 2 1 4 3 Table (10-12pax) 1 3 2 6 4 Table (10-12pax) 1 4 2 7 5 Table (10-12pax) 1 5 3 8 6 Table (10-12pax) 2 6 3 11 7 Table (10-12pax) 2 7 4 13 8 Table (10-12pax) 2 8 4 14 9 Table (10-12pax) 2 9 5 16 10 Table (10-12pax) 2 10 5 17 11 Table (10-12pax) 3 11 6 20 12 Table (10-12pax) 3 12 6 21 13 Table (10-12pax) 3 13 7 23 14 Table (10-12pax) 3 14 7 24 15 Table (10-12pax) 3 15 8 26
Western function (buffet) TYPE OF FUNCTION STANDARD & VIP MANNING SUPERVISOR WAITER RUNNER TOTAL 1Table (10-14 pax) 1 1 ------ 2 2 Table (10-12pax) 1 2 ------ 3 3 Table (10-12pax) 1 2 1 4 4 Table (10-12pax) 1 2 1 4 5 Table (10-12pax) 1 3 1 5 6 Table (10-12pax) 2 3 1 6 7 Table (10-12pax) 2 4 1 7 8 Table (10-12pax) 2 4 1 7 9 Table (10-12pax) 2 5 1 8 10 Table (10-12pax) 2 5 1 8 11 Table (10-12pax) 3 6 1 10 12 Table (10-12pax) 3 6 1 10 13 Table (10-12pax) 3 7 1 11 14 Table (10-12pax) 3 7 1 11 15 Table (10-12pax) 3 8 1 12
POLICIES & PROCEDURES Hotel: Department: F&B – Banquet Job Category: Supervisor /Captain Department Head: G.M. Approval: Date: Task: SEATING THE GUESTS POLICY: All waiter/ress assist quests to sit in the manner stated below. PORCEDURE: For function with fixed table plan: One captain is assigned at the entrance with the appropriate table plan and name list (if available) in hand to direct the host/hostess. Adequate number of waiter/ress will be assigned as temperate host/hostess and stand by right next to the captain. Upon guests’ arrival, captain is to check with the guests’ name and locate the table (and relevant seat, when appropriate) and instruct the host/hostess to escort the guests to their table. Upon receiving the instruction, the waiter/ress concerned escorts the guests to their table by saying “Please, follow me” and show with the hand the direction, always check that the guests are following, then check the guests’ coats to the cloak room. When reaching the assigned table, pull out the chairs for the guest and push the chair in while guest is taking his/her seat. Seating guest is always in the following order: Handicapped person. Elderly – Lady then gentleman. Children. Lady. Gentleman. Bring baby chair and replace the banquet chair when necessary or remove the banquet chair to give room for person wheel chair. Unfold the napkin for each guest. Wear a smile at all times. For function with no seating plan. Captain, waiters/resses in charge of a particular section and tables are required to seat the guests who are taking seat in the table within his/her service area. Seat the guest following the procedure stated in 1.5). 6).8). Approach the guest, help him/her to check his/her coats if appropriate.
Item 编号 Description 品名 BQ. Ch.320p BQ. W.270p T. Qty. Par Qty Par Qty 31 15 oz 3616 Squall 8 1/4" 32 15520 Salad Bowl 9" - 50 50 33 15513 Salad Bowl 31cm 10 1/2 30 30 34 沙拉碟 15512 Salad Plate 10 3/4 30 30 35 球型杯 43/4 oz 1965 Votive 21/2" 36 蜡烛台 Candle Stand 4" 37 鸡尾酒水瓶 6oz 719 Cocktail Decanter 47/8" 38 1/2 oz 15200 Mug Glass 3 5/8" 39 芥末盅 Mustard Pot 40 油和醋瓶 Vinegar & Oil Set 30 30 41 香蕉船 5317 Banana Split 42 热带风情杯 23 1/2oz Tropical Glass 9 3/8" 43 12 oz Fiesta Grande 6" 44 茅台酒杯 Mao Tai Glass 1260 1260 45 鲍鱼碟 10" Abalone Dish 10" 160 160 46 鲍鱼碟 9" Abalone Dish 9" 120 120 47 转盘圈 16" Lazy Susan ring 16" 36 36 48 玻璃转盘 32" Lazy Susan Glass32" 36 36 49 玻璃转盘 42" Lazy Susan Glass42" 10 10 50 转盘圈 20" Lazy Susan ring 20" 12 12 51 小食碗 Snack Bowl 52 6 1/2 oz Round wine dessert 5 3/4" 53 6 1/2 oz Foot Beverage 3 7/8" 54 17 oz 5118 Supreme 4 1/2" 55 65601 Punch Bowl Set 1 1 56 65606 Mug For Punch Bowl Set 36 36 57 795 Wine Decanter 58 生啤扎杯 5206 Beer Mug 1202 59 Giant Brandy Glaw 8"-10" 10 10 60 烟灰盅 5143 Ashtray 61 盐瓶 Salt Shaker 62 胡椒瓶 Pepper Shaker 63 糖盅 Sugar Bowl 64 牙签盅 Toothpick Holder 65 花瓶（小） Flower Vase (S) 66 花瓶（中） Flower Vase (M) 沙拉碗
Item 编号 Description 品名 BQ. Ch.320p BQ. W.270p T. Qty. 瓷器 Chinaware 1 花瓶（小） Flower Vase (S) 2 花瓶（中） Flower Vase (M) 50 50 100 3 烟灰盅 Ashtray 360 360 4 盐瓶 Salt Shaker 120 120 5 胡椒瓶 Pepper Shaker 120 120 6 牙签盅 Toothpick Holder 30 30 60 7 烟灰盅（中） Ashtray (M) 8 盐瓶（中） Salt Shaker (M) 9 胡椒瓶（中） Pepper Shaker (M) 10 牙签盅（中） Toothpick Holder (M) 11 咖啡杯 Coffee Cup 1500 1500 12 咖啡杯底碟 Coffee Saucer 1080 1080 13 加浓咖啡杯 Demi Tasse Cup 14 加浓咖啡杯底碟 Demi Tasse Saucer 15 糖盅 Sugar Bowl 200 200 16 奶盅（大） Creamer (L) 36 36 17 奶盅（中） Creamer (M) 180 180 18 奶盅（小） Creamer (S) 19 牛油碟 Butter Dish 300 300 20 面包盘 B & B Plate 1200 1200 21 甜品盘 Dessert Plate 1800 1800 22 沙拉盘 Salad Plate 400 400 23 鱼盘 Fish Plate 350 350 24 主餐盘 Dinner Plate 500 500 25 汤碗 Soup Cup 500 500 26 汤碗垫碟 Soup Saucer 450 450 27 Sauce Dish 7cm 300 300 28 酱油碟 Soya Dish 600 600 29 茶壶（中） Tea Pot (M) 60 60 30 茶壶（小） Tea Pot (s) 31 咖啡壶（中） Coffee Pot (M) 60 60 32 咖啡壶（小） Coffee Pot (S) 33 蛋盅 Egg Cup 36 36 34 Salad Bowl 300 300 35 沙拉碗碟 Salad Bowl Saucer 280 280 36 筷子架 Chopstick Stand 1000 1000
Item 编号 Description 品名 BQ. Ch.320p BQ. W.270p T. Qty. Par Qty Par Qty 71 Round Deep Plate14" 60 60 72 Round Deep Plate16" 60 60 73 Round Plate W/rim 9" 74 Round Plate w/rim10" 75 Round Plate W/rim12" 76 Round Plate W/rim13" 77 Oval Plate 9" 78 Oval Plate 10" 79 Oval Plate 12" 120 120 80 Oval Plate 14" 200 200 81 Oval Plate 16" 80 80 82 Oval Plate 18" 40 40 83 Soup Casserole9" 200 200 84 Soup Casserole10" 200 200 85 Soup Casserole12" 40 40 86 Soup Casserole4.5" 87 炖盅/盖 Soup Cup W/Lid 280 280 88 Soup Casserole 7" 89 Clay Pot 4.5" 90 Clay Pot 7" 91 Clay Pot 8" 80 80 92 Clay Pot 10" 50 50 13"
Item 编号 Description 品名 BQ. Ch.320p BQ. W.270p T. Qty. Par Qty Par Qty 1 不锈钢 Stainless 2 甜点刀 Dessert Knife 360 360 3 甜品叉 Dessert Fork 700 700 4 甜品更 Dessert Spoon 480 480 5 主餐刀 Dinner Knife 360 360 6 主餐叉 Dinner Fork 360 360 7 面包黄油刀 B & B Knife 360 360 8 加浓咖啡更 Demi Tasse Spoon 9 长茶更 Ice Tea Spoon 30 30 10 茶更 Tea Spoon 800 800 11 服务更 Service Spoon 90 90 12 服务叉 Service Fork 90 90 13 鱼刀 Fish Knife 240 240 14 鱼叉 Fish Fork 240 240 15 牛排刀 Steak Knife 16 生蚝叉 Oyster Fork 17 切肉叉 Carving Fork 3 3 18 切肉刀 Carving Knife 3 3 19 面包夹 Pastry Tong 40 40 20 蛋糕铲 Cake Server 40 40 21 汤更 Soup Spoon 360 360 22 汤勺 Soup Ladle(L) 30 30 60 23 汤勺 Soup Ladle(S) 24 汁勺 Gravy Ladle 48 48 25 水扎 Water Pitcher 60 60 26 冰桶/夹 Ice Bucket w/tong 10 10 27 白酒桶 Wine Cooler 20 20 28 白酒桶架 Stand for Wine Cooler 18 18 29 红酒篮 Wine Basket 20 20 30 餐碟盖 Plate Cover 200 200 31 Lit Sauce Boat 0.1 Lit 32 汁盅（大） Sauce Boat (L) 40 40 33 汁盅（小） Sauce Boat (S) 20 20 34 茶隔/架 Tea Strainer w/ Stand 35 台号 Table No Stand 10 30 40
Item 编号 Description 品名 BQ. Ch.320p BQ. W.270p T. Qty. Par Qty Par Qty 36 Round Cover 11" 9 9 37 Round Cover 12" 38 Round Cover 14" 39 Round Cover 15" 40 Round Plate 6" 41 Round Plate 7" 42 Round Plate 8" 43 Round Plate 9" 44 Round Plate 10" 45 Round Plate 12" 46 Round Plate 14" 47 R. Plate Holder 8"/10" 48 R. Plate Holder 9"/11" 49 R. Plate Holder 10"/12" 9 9 50 R. Plate Holder 9 9 51 R. Plate Holder 52 Sauce Dish 5" 110 110 53 Sauce Dish 6" 54 乳猪盘 Suckling Pig Platter 10 10 55 分鱼更叉和托盘 Fish Serving Knife &fork & Tray 12 12 56 毛巾碟 Towel Tray 120 120 57 毛巾篮 Towel Basket 18 18 58 毛巾夹 Towel Tong 20 20 59 毛巾盒/夹 Towel Box w/Tong 60 58MMH R. Dish Stand 5" 40 40 61 双隔方形味碟 68MMH Double Spacer Dish 20 20 62 胡椒盐盅 78MMH Pepper & Salt Shaker 12 12 63 席卡夹 L105xH70MM Feast Card Clip 36 36 64 酱醋壶 Soy Pot 107MMH 12 12 65 125MMH R. dish Stand 5" 125 MMH 30 30 66 暖茶器 Teapot Warmer 10 10 67 位用暖汤器 Portion Soup Warmer 68 汤勺（大） Soup Ladle L 36 36 69 汤勺（小） Soup Ladle S 70 大龙头 Soup Ladle Stand 12 12 71 焙碟银盅（大） Casserole Holder L 72 焙碟银盅（中） Casserole Holder M
Item 编号 Description 品名 BQ. Ch.320p BQ. W.270p T. Qty. Par Qty Par Qty 73 焙碟银盅（小） Casserole Holder S 74 Abalone Dish Holder 11" 75 Abalone Dish Holder 76 冬瓜盅（大） Winter melon Soup Holder (L) 77 冬瓜盅（小） Winter melon Soup Holder (S) 78 寿司船（大） Dragon Boat L 79 寿司船（中） Dragon Boat M 80 山瑞庄 Turtle Stand 81 蟹钳 Crab Cracker 82 Lit Thermo Pot Insulated 0.6 83 Lit Thermo Pot Insulated 1.1 84 Cake Knife 2 2
Item 编号 Description 品名 BQ. Ch.320p BQ. W.270p T. Qty. Par Qty Par Qty 其它 Others 1 塑料筷子 Plastic Chopstick(pair) 2000 2000 2 红木筷子 Wooden Chopstick (pair) 3 筷子(VIP) Chopstick(VIP) 140 140 4 茶车 Tea Trolley 5 圆托盘 Service Tray(Round) 50 6 Wooden Stand 4" 7 Wooden Stand 4.5" 8 Wooden Stand 3.5" 9 Wooden Stand 3" 10 报纸架 Newspaper Stand 11 屏风 Partition (size) 8 8 12 托盘架 Tray Stand 20 20 13 伞架（有锁） Umbrella Stand w/Knock 14 海报架（铜） Sign Stand 4 4 15 热 毛巾器 Towel Warmer 4 4 16 热 毛巾器 Towel Warmer (L) 8 8 17 Linen Trolley 6 6 18 Square Tray 16"X22" 30 30 19 Square Tray 18"X24" 50 50 20 咖啡壶保温器 Electronic Warmer 12 12 21 保温箱 Warmer for Trolley 22 保温箱（普通） Warmer(Local) 23 胡椒磨 Pepper Mill 10 10 24 塑料冰铲（大） Ice Shovel（L） 8 8 25 塑料冰铲（中） Ice Shovel（M） 8 8 26 面包篮 Bread Basket 60 60 27 煎蛋车 Egg Trolley 28 酒车 Liquor Trolley 29 蛋糕车 Cake Trolley 30 切肉车 Carving Trolley 1 1 31 送餐车 Service Trolley (R) 4 4 32 录音显示电话系统 Telephone w/ Record 33 服务车 Service Trolley 2 2 4 34 帐单夹 Bill Folder 10 1 11 35 寿司船（中） Sushi Board(M) 36 寿司船（大） Sushi Board(L) 4 4
Item 编号 Description 品名 BQ. Ch.320p BQ. W.270p T. Qty. Par Qty Par Qty 宴 会 Banquet 1 宴会台 Banquet Table (72x30") 36 36 2 IBM 台 IBM Table （72x15"） 100 100 3 Quarter Table 5 5 4 半圆台 Half Moon Table (60x30") 4 4 5 圆台 Round Table 6‘（for 12Pax） 44 44 6 Round Table 5‘(for 10Pax) 20 20 7 Round Table 2" 6 6 8 宴会椅 Banquet Chair 500 500 9 Square Table 3" 8 8 10 推椅车 Banquet Chair Trolley 5 5 11 舞台 Stage （2m x 1m) 6 6 12 跳舞板 Dancing Floor （8m x 8m） 2 2 13 舞台梯级（2） Stage Step (2) 2 2 14 舞台梯级（3） Stage Step (3) 2 2 15 推跳舞板车 Dancing Floor Trolley 1 1 16 多层保温餐车 Food Warmer Trolley 4 4 17 讲台 Podium (Fribre Glass) 3 3 18 有线麦克风 Microphone w/wire 8 8 19 无线麦克风 Wireless mike 4 4 20 夹式麦克风 Collar mike 4 4 21 鸡尾酒吧 Cocktail Table 2 2 22 圆鸡尾酒台 R. Ckt. Table 4" 10 10 23 圆鸡尾酒台 R. Ckt. Table 3" 20 20 24 音乐系统 Sound System(set) 1 1 25 投影机 OHP w/stand 4 4 26 屏幕（大） Screen (L) 2 2 27 屏幕（小） Screen (M) 2 2 28 幻灯机 Slide Projector 2 2 29 投影机（接电脑） OHP (Link w/computer) 2 2 30 扇形台 Crescent 5 5 31 海报架 Poster Stand 8 8 32 纸板 Flip Chart 14 14 33 白板（活动） White Board(Movable) 3 3 34 激光指示棒 Laser Pointer 8 8 35 指示棒（伸缩） Pointer(extensible) 8 8 36 有轮挂台裙车 Rail Hanger w/Wheel 6 6
Item 编号 Description 品名 BQ. Ch.320p BQ. W.270p T. Qty. Par Qty Par Qty 37 台裙衣架 Skirting Hanger 70 70 38 大投影机 Big Screen Projector Set(Barco) 2 2 39 39"T.V. Set 1 1 40 29"电视机 29"T.V. Set 2 2 41 摄录机 Video recorder/player 2 2 42 DVD Compact Set 2 2
Item 编号 Description 品名 BQ. Ch.320p BQ. W.270p T. Qty. Par Qty Par Qty 瓷器（食街） Chinaware (Food Street) 1 花瓶 Flower Vase 2 烟灰盅 Ashtray 3 盐瓶 Salt Shaker 4 胡椒瓶 Pepper Shaker 5 牙签盅 Toothpick Holder 6 Sauce Dish 7cm 7 酱油碟 Soya Dish 8 翅碗 Shark's Fin Bowl 9 中式更 Chinese Spoon 10 隔碟 Divided Dish 11 中式茶壶 Chinese Tea Pot 12 中式茶杯 Chinese Tea Cup 13 中式茶杯碟 Chinese Tea Saucer 14 Deep Dish 10cm 15 Rice Bowl 4.5" 16 Noodle Bowl 5" 17 Noodle Bowl 8" 18 Round Plate 5"w/rim 19 Round Plate 7" 20 Round Plate 8" 21 筷子架 Chopstick Stand 22 Round Plate 9" 23 Round Plate 10" 24 Round Plate 12" 25 Round Plate 14" 26 Round Deep Plate7" 27 Round Deep Plate8" 28 Round Deep Plate9" 29 Round Deep Plate10" 30 Round Deep Plate12" 31 Round Deep Plate14" 32 Round Deep Plate16" 33 Round Plate W/rim 9" 34 Round Plate w/rim10" 35 Round Plate W/rim12" 36 Round Plate W/rim13"