1. a listing of all housing options 2. clear information outlining features, terms, conditions and rules of the accommodation service 3. such information will be made available to those who may consume the services or who are involved in the provision of those services x x x When confirming accommodation services for students, the Member Program will provide in writing to the student prior to the start of the accommodation services: detailed information about the type of accommodation detailed description of services to be included and provided location of the accommodation, with relevant transportation information fees for the accommodation and payment terms and requirements cancellation terms, including any penalties, and refund policies policies regarding service complaints and dispute resolution in the case of homestay, background information about the homestay household. x Additional Specifications D4.a The Member Program will inspect all housing options offered to its students on a regular basis. In the case of homestay accommodation, for all ages of students, the Member Program will, prior to placing a student in homestay accommodation: Check for policy re home visits. Ask about each of the items to the left.
students. Employees working with juniors have undergone a police security check. “Declaration Regarding Suitability to Work with Minors” The following rules and management strategies: An employee cannot take junior students to a place/destination outside the usual venue of the program without prior approval of the program supervisor. An employee cannot be alone in a private setting with a junior student without the knowledge and approval of the program supervisor. Junior students are given clear instructions on how to seek help if they feel uncomfortable with any staff person working in the program. X D.5d. Supervision at the level of 1:15 minimum. Review classroom attendance or approved excursion /activity sign out sheets to ensure there is at least 1 teacher to 15 students. D.5e. Junior students issued with ID Card to be carried at all times. Contact information for responsible guardian(s) included. Ask to see student ID card. D.5f. Policy in place to deal with any perceived bullying or abuse. X D. IDENTIFIED ISSUES: E: TEACHING STAFF 1. English Programs: TESL Canada Level One Professional certification or the equivalent is required. Equivalent=
the program? If yes, provide a copy. Additional Specifications E.4a. Teachers evaluated by students at end of each term of study. Check frequency of student surveys. E.4b. Process in place for evaluating new and/or casual teachers may include: student evaluations review of lesson plans classroom observations peer observations How are new and /or casual teachers evaluated? E.4c. Criteria for teacher evaluation is measurable and available in writing. X E.4d. Performance appraisals may be subject to terms and conditions of applicable collective agreements within institutions. Check if school has a collective agreement with teachers. E.5 Professional The Language Program provides a range of professional development options for teachers X
competency. Other specialized courses and program offerings may focus on specific skills and objectives. The outcomes of these courses are clearly stated.q may be accomplished within an integrated curriculum. Check that options have clear objectives and expected outcomes. F.3 Curriculum: The Member Program has a written curriculum, which specifies goals and objectives. Curriculum reflects up to date research into second language acquisition and encourages innovation. X Additional Specifications F.3a. Curriculum is in writing and includes: detailed description of program options and course offerings measurable performance objectives criteria for completion of levels and program methodology and content taking into consideration target audience and variety of learning styles list of required texts and reference materials, including rationale other learning resources available to teachers X F.3b. Curriculum reflects up-to-date research into second language acquisition and encourages innovation X F.4 Curriculum Review: The Member Program has a process in place for curriculum review at least every five years, and for modification as required. Confirm items such as: 1) How long is the cycle for a complete review? 2) Who is responsible for the review 3) How do you know changes have been
Practices for Dealing with Agents”, contracts include: effective and expiry dates renewal policy cancellation policy dispute mechanism, including jurisdiction under Canadian law policy on confidentiality terms and conditions definition of breach of contract range of services expected commission rate for tuition specification if commission applicable to services in addition to tuition commission policy with respect to cancellations and refunds. G.3 Publicity Materials: All promotional materials and supplementary information present a clear, accurate and current description of the program options and services offered by the institution. X Additional Specifications G.3a. Publicity materials reflect actual program options, services, facilities and location at time of publishing. X Check the information on the web and in the brochure
-Teaching assignments, - timetables -supply teacher arrangements -student placement, records and attendance tracking -student/teacher ratios -curriculum design and review - student services - marketing and recruiting - physical resources - fiscal management Check to see if the AD is responsible for all in blue here. Who is responsible for last 4 areas? PS: They can be covered by a manager or an academic leader, but must be covered. H.4 Policies: Program policies and procedures are in writing and readily accessible to students as well as all levels of staff. X Section H.4 and H.5 apply to both administration and teaching staff. H.5 Orientation / Evaluation: The Member Program has in place a system for monitoring and observing the performance of all levels of staff. Guidance is offered by the program administration. X Section H.4 and H.5 apply to both administration and teaching staff. Additional Specifications H.5a. Orientation, guidance and in-service training provided to all new staff members. Describe the orientation that is provided to new staff. PS: If collective agreements are in place then these will dictate policies H5. H.5b. Procedure in place to monitor staff performance. Describe how staff performance is monitored. Request documentation on performance review/PD process. H.5c. Published criteria for dealing with unsatisfactory performance. X Request documentation on performance management.
H.5d. Guidance and support provided to improve performance. Describe how guidance is provided to improve performance. H.5e. Policies may be subject to the terms and conditions of collective agreements within institutions Note if there is a collective agreement that governs performance reviews. H.6 Terms of Employment The terms and conditions of employment must be in compliance with all applicable federal or provincial regulations. All levels of staff have appropriate working conditions to enable them to perform their required duties. Does the manager have a copy of Employment Standards? Check the areas that staff work in to ensure suitability. PS: All Public sector institutions are already monitored for compliance on H6. No verification is required. Additional Specifications H.6a. Written position descriptions, including duties and responsibilities, for all levels of staff available. X H.6b. Personnel policies for recruiting/appointing all levels of staff in writing and followed X H.6c. Federal and provincial regulations for Labour Standards are known to administrators and adhered to. Are managers familiar with federal and provincial Labour regulations? H.6d. Policies may be subject to terms and conditions of collective agreements within institutions X H.7 The physical resources of the Member Program are conducive to meeting and delivering the objectives of the program as well as to Check the classrooms, teachers’ rooms and
fire and safety regulations. But the walkthrough is not necessary if they answered yes above. H.8 Operational Review: The Member Program has a process in place for the periodic review of programs and services and for modification as required. Check if there is a periodic review of programs and services. Additional Specifications H.8a. Refer to process described in F.4a F.4.a- refers to the curriculum review and notes where information may be solicited from – this could pertain to Operational Review as well. H.8b. The focus of the review may vary depending on the intent: financial, staff utilization, facilities, marketing plans, curriculum review, etc. Check how often the review is done. Are all areas done at one time or rotated? H.8c. Guidance may be sought from external organizations, the parent institution or Languages Canada Check if others participate in the review. Is there a board overseeing it? H. IDENTIFIED ISSUES: