APPENDIX II – Comments (Part 1) Feedback – part 1 Which ward or area? What is good? Improvements? Comments It's amazing, it really is a lovely place and the staff are so professional. I get so many appointments that I practically live here. I wish I didn't have so many. The staff here are so professional, they truly do look after you, and it's always so clean! Better signposting, the hospital transport got lost bringing me here. It's clean, friendly and inviting. There needs to be more parking. 20 minutes of parking is not enough! Antenatal Nice staff and helpful. Good for interpreters. Nothing to note. Antenatal I am very happy coming here. Nothing, all good. Antenatal Get lots of care. Easy to get here. Needs to be a better timetable for appointments. Antenatal This is my first time here as they closed Aintree. We both drive so getting here is ok and getting our appointment was ok too. My brother had 3 kids here and it’s always been good before. In Aintree hospital they had a separate room for patients to wait for their scan. There are all different clinics waiting in this area. We have just heard a number being called over the tannoy system. We don't have a ticket but another patient just told us that was not for our clinic. We were not told how this worked. (Patient was called in to appointment therefore questionnaire not completed). Antenatal Everything. They're nice, helpful and good at what they are doing. Bedford Clinic The staff are the best thing about the Women's. They are really nice. Blood testing Two members of staff, both female (Ethel Getting here - the signage isn't good, even
(Gynaecology) their way to help you. plenty of it and it's lovely just would like more variety. Rosemary (Gynaecology) The staff are very caring and it is very clean. No I don't think so. Rosemary (Gynaecology) They have done well for me, they have taken cancer away from my womb. Good to see the building work. I think the staff should have more time. I have been waiting for over an hour to go for a walk. No not really. Rosemary (Gynaecology) They are quick getting things if you need it. Nothing. Rosemary (Gynaecology) Too early for me to say. I have just come in this morning, about an hour or so ago. Too early to say. Rosemary (Gynaecology) Wonderful. I came in Saturday and the attention of the staff has been very good. Very, very professional. Cleaning - the toilet area is dirty, the rest is also dirty, including the side of the bed which was marked. The cleaning is not good. I don't want to go to a dirty toilet with a water infection. Empathy could be improved. Medicines are on time and punctual. Should try to understand manners and the importance of the ‘pleases and thank yous’, and a smile and to try to express positivity to patients. Even if they feel stressed themselves, they shouldn't pass this on to patients. Rosemary (Gynaecology) The staff are good. This hospital is like my second home. I was in last week, and I'm in and out a lot. The food! I don't like it very much and I'm dead fussy. I can't eat gluten and the gluten free bread is not good, it's okay for toast only, but there is often no other option apart from sandwiches. Main meals are not much to choose from either. Rosemary Ward Good, it is what you expect a hospital service to be and my experience has been good, I couldn't fault the staff including the caterers, cleaners etc. I'm a fussy eater and they got me some tea and toast and what they're offering seems good, but it just I can't find any fault.
chatty they will spend more time with you but all staff have been great. someone who can. card for parents of children in intensive care. Neonates Yes Depends what room they are in and the staff levels. In intensive care it is 1 to 1, but in other rooms there is less staff, with 1 nurse for 2 to 3 patients. Yes Vending machines stick and don't give you your drinks. Parent room drink machine not topped up frequently enough. 5 Outpatient Yes - brilliant Yes - everything explained well Yes Facilities are fab. 5 Outpatient Yes Yes Yes 4 Outpatient They are lovely It’s stressful waiting to be seen but good when talking to consultant Clear and good info All fine. 4 Outpatient Yes Yes Yes - Plenty 4 Outpatient - physio Yes Yes. The receptionists were a bit pushed today, but the medical clinician was very good. Yes, she was very good. Outpatients department seems fine. 5 outpatients yes yes Treatment - they do answer your questions Very nice and clean. Parking is easy here. 4 Outpatients Yes Yes Yes plenty of information 4 outpatients yes yes yes Seems really nice. Café in clinics makes you feel more comfortable. 5 Outpatients Yes they do, I find the staff very Yes I do considering they Yes I also get the chance to All of the facilities seem up to 5