Chapter 01 Management in a Diverse Workplace True / False Questions 1. Management is a form of work that involves deciding the best way to use an organization's resources to produce goods or provide services. True False 2. The three primary levels of management are: advisory management, junior management, and acting management. True False 3. Top or senior managers establish the objectives of the organization, formulate the steps to accomplish them and allocate appropriate resources. True False 4. Middle managers make sure that day-to-day operations run smoothly. True False
65. Decision-making, planning, and organizing activities require _____ skills. 66. Conceptual skills are most important at the _____ management level. 67. Management principles are typically developed through observation and _____. 68. To which of the following groups do most senior managers in the United States belong?
79. What can managers do to encourage entrepreneurship within an organization? 80. Outline the factors that have helped managers deal with the challenges of the new information age. Chapter 01 Management in a Diverse Workplace Answer Key True / False Questions 1. (p. 3) Management is a form of work that involves deciding the best way to use an organization's resources to produce goods or provide services. TRUE Difficulty: Easy
7. (p. 6) Holding regular meetings where employees can ask questions is an example of leading. TRUE Difficulty: Easy 8. (p. 6) Senior managers divide their time about equally among the five managerial activities. TRUE Difficulty: Medium 9. (p. 6) Middle managers spend most of their time planning and organizing. FALSE Difficulty: Easy 10. (p. 7) When a manager is making changes in policies, resolving conflicts, or deciding how best to utilize his resources, he is performing a decision-making role. TRUE Difficulty: Medium 11. (p. 7) Conceptual skills help managers understand how different parts of a business relate to one another. TRUE Difficulty: Easy 12. (p. 7) Organizational skills are one of the three types of skills that help managers perform their particular jobs. FALSE Difficulty: Medium
19. (p. 9) Increase in information availability and technological change increases the importance of a manager's role in training. TRUE Difficulty: Medium 20. (p. 10) The problems women and minorities have faced in winning promotions to senior management positions gave rise to the term glass ceiling. TRUE Difficulty: Easy 21. (p. 11) People with differing physical abilities are also included in defining diversity in the workforce. TRUE Difficulty: Easy 22. (p. 12) Increased organizational factionalism requires an increase in the amount of time to deal with special-interest and advocacy groups. TRUE Difficulty: Medium 23. (p. 12) Professional managers work for businesses, but they do not own them. TRUE Difficulty: Easy
39. (p. 3, 4) Plans of acquiring a competitor are overseen by the company's _____ management. Difficulty: Medium 40. (p. 5) A manager who sets a goal to increase profits by 5 percent is engaged in the management task of _____. Difficulty: Easy 41. (p. 5) A grocery store manager who sets up a team of employees to restock shelves is engaged in the management task of _____. Difficulty: Easy
54. (p. 7) Which of the following relates to the information-related role of a manager? Difficulty: Easy 55. (p. 7) A manager in the role of a _____ interacts with others to gain information. Difficulty: Easy 56. (p. 7) Which of the following management roles includes activities such as working to guide and motivate employees? Difficulty: Easy