紛争解決
Sherwyn, David, Tracey, Bruce & Zev Eigen, "In Defense of Mandatory Arbitration of Employment Disputes: Saving the Baby, Tossing out the Bath Water, and Constructing a New Sink in the Process", 2 U. Pa. J. Lab. & Emp. L. 73 (1999)
Ury, William, 2000. The Third Side: Why We Fight and How We Can Stop. New York: Penguin Putnam. ISBN 0-14-029634-4ISBN 0-14-029634-4
Alés, Javier y Mata, Juan Diego " manual práctico para mediadores: el misterio de la mediacion" éxito Atelier. Barcelona 2016