caption: a note to describe listening skills
exif: {"Image DocumentName": "Developing Good Listening Skills", "Image ImageDescription": "Good skills = absorbed information. Learn to listen actively. Most people do not listen actively. Learning involves the following: Identify purpose. Identify idea. Note tone and body language. Respond. See Learning Objective 2: Describe the interpersonal communication process. See text page: Developing Good Listening Skills. Good listening skills enable managers to absorb the information they need, recognize problems, and understand other peoples viewpoints. Managers need to learn to listen actively. Active listening involves absorbing what another person is saying and responding to the person\u2019s concerns. Most people do not listen actively. Learning to listen actively involves the following steps: Identify the speaker\u2019s purpose. Identify the speaker\u2019s main ideas. Note the speaker\u2019s tone as well as his or her body language. Respond to the speaker with appropriate comments, questions, and body language.", "Image XResolution": "37", "Image YResolution": "37", "Image ResolutionUnit": "Pixels/Centimeter", "Image Software": "SlidePlayer", "Image YCbCrPositioning": "Centered"}