yuz9yuz/NLPImpact huggingface dataset:
Title: Investigating the Role and Impact of Disfluency on Summarization
Venue: EMNLP (2023)
Topic: summarization
Abstract: Contact centers handle both chat and voice calls for the same domain. As part of their workflow, it is a standard practice to summarize the conversations once they conclude. A significant distinction between chat and voice communication lies in the presence of disfluencies in voice calls, such as repetitions, restarts, and replacements. These disfluencies are generally considered noise for downstream natural language understanding (NLU) tasks. While a separate summarization model for voice calls can be trained in addition to chat specific model for the same domain, it requires manual annotations for both the channels and adds complexity arising due to maintaining two models. Therefore, it’s crucial to investigate if a model trained on fluent data can handle disfluent data effectively. While previous research explored impact of disfluency on question-answering and intent detection, its influence on summarization is inadequately studied. Our experiments reveal up to 6.99-point degradation in Rouge-L score, along with reduced fluency, consistency, and relevance when a fluent-trained model handles disfluent data. Replacement disfluencies have the highest negative impact. To mitigate this, we examine Fused-Fine Tuning by training the model with a combination of fluent and disfluent data, resulting in improved performance on both public and real-life datasets. Our work highlights the significance of incorporating disfluency in training summarization models and its advantages in an industrial setting.
Title: InsightNet : Structured Insight Mining from Customer Feedback
Venue: EMNLP (2023)
Topic: nlp applications
Abstract: We propose InsightNet, a novel approach for the automated extraction of structured insights from customer reviews. Our end-to-end machine learning framework is designed to overcome the limitations of current solutions, including the absence of structure for identified topics, non-standard aspect names, and lack of abundant training data. The proposed solution builds a semi-supervised multi-level taxonomy from raw reviews, a semantic similarity heuristic approach to generate labelled data and employs a multi-task insight extraction architecture by fine-tuning an LLM. InsightNet identifies granular actionable topics with customer sentiments and verbatim for each topic. Evaluations on real-world customer review data show that InsightNet performs better than existing solutions in terms of structure, hierarchy and completeness. We empirically demonstrate that InsightNet outperforms the current state-of-the-art methods in multi-label topic classification, achieving an F1 score of 0.85, which is an improvement of 11% F1-score over the previous best results. Additionally, InsightNet generalises well for unseen aspects and suggests new topics to be added to the taxonomy.
Title: E2E Spoken Entity Extraction for Virtual Agents
Venue: EMNLP (2023)
Topic: information extraction
Abstract: In human-computer conversations, extracting entities such as names, street addresses and email addresses from speech is a challenging task. In this paper, we study the impact of fine-tuning pre-trained speech encoders on extracting spoken entities in human-readable form directly from speech without the need for text transcription. We illustrate that such a direct approach optimizes the encoder to transcribe only the entity relevant portions of speech ignoring the superfluous portions such as carrier phrases, or spell name entities. In the context of dialog from an enterprise virtual agent, we demonstrate that the 1-step approach outperforms the typical 2-step approach which first generates lexical transcriptions followed by text-based entity extraction for identifying spoken entities.
Title: Generative Models for Product Attribute Extraction
Venue: EMNLP (2023)
Topic: information extraction
Abstract: Product attribute extraction is an emerging field in information extraction and e-commerce, with applications including knowledge base construction, product recommendation, and enhancing customer experiences. In this work, we explore the use of generative models for product attribute extraction. We analyze their utility with hard and soft prompting methods, and demonstrate their ability to generate implicit attribute values, which state-of-the-art sequence tagging models are unable to extract. We perform a wide range of experiments on Amazon and MAVE product attribute datasets, and are the first to present results on multilingual attribute extraction. Our results show that generative models can outperform state- of-the-art tagging models for explicit product attribute extraction while having greater data efficiency, that they have the unique ability to perform implicit attribute extraction, and that in certain settings large language models can perform competitively with finetuned models with as little as two in-context examples.
Title: CarExpert: Leveraging Large Language Models for In-Car Conversational Question Answering
Venue: EMNLP (2023)
Topic: question answering
Abstract: Large language models (LLMs) have demonstrated remarkable performance by following natural language instructions without fine-tuning them on domain-specific tasks and data. However, leveraging LLMs for domain-specific question answering suffers from severe limitations. The generated answer tends to hallucinate due to the training data collection time (when using off-the-shelf), complex user utterance and wrong retrieval (in retrieval-augmented generation). Furthermore, due to the lack of awareness about the domain and expected output, such LLMs may generate unexpected and unsafe answers that are not tailored to the target domain. In this paper, we propose CarExpert, an in-car retrieval-augmented conversational question-answering system leveraging LLMs for different tasks. Specifically, CarExpert employs LLMs to control the input, provide domain-specific documents to the extractive and generative answering components, and controls the output to ensure safe and domain-specific answers. A comprehensive empirical evaluation exhibits that CarExpert outperforms state-of-the-art LLMs in generating natural, safe and car-specific answers.
Title: BUSTER: a “BUSiness Transaction Entity Recognition” dataset
Venue: EMNLP (2023)
Topic: resources and evaluation
Abstract: Albeit Natural Language Processing has seen major breakthroughs in the last few years, transferring such advances into real-world business cases can be challenging. One of the reasons resides in the displacement between popular benchmarks and actual data. Lack of supervision, unbalanced classes, noisy data and long documents often affect real problems in vertical domains such as finance, law and health. To support industry-oriented research, we present BUSTER, a BUSiness Transaction Entity Recognition dataset. The dataset consists of 3779 manually annotated documents on financial transactions. We establish several baselines exploiting both general-purpose and domain-specific language models. The best performing model is also used to automatically annotate 6196 documents, which we release as an additional silver corpus to BUSTER.
Title: Multi-word Tokenization for Sequence Compression
Venue: EMNLP (2023)
Topic: phonology, morphology, and word segmentation
Abstract: Large Language Models have proven highly successful at modelling a variety of tasks. However, this comes at a steep computational cost that hinders wider industrial uptake. In this paper, we present MWT: a Multi-Word Tokenizer that goes beyond word boundaries by representing frequent multi-word expressions as single tokens. MWTs produce a more compact and efficient tokenization that yields two benefits: (1) Increase in performance due to a greater coverage of input data given a fixed sequence length budget; (2) Faster and lighter inference due to the ability to reduce the sequence length with negligible drops in performance. Our results show that MWT is more robust across shorter sequence lengths, thus allowing for major speedups via early sequence truncation.
Title: JarviX: A LLM No code Platform for Tabular Data Analysis and Optimization
Venue: EMNLP (2023)
Topic: nlp applications
Abstract: In this study, we introduce JarviX, a sophisticated data analytics framework. JarviX is designed to employ Large Language Models (LLMs) to facilitate an automated guide and execute high-precision data analyzes on tabular datasets. This framework emphasizes the significance of varying column types, capitalizing on state-of-the-art LLMs to generate concise data insight summaries, propose relevant analysis inquiries, visualize data effectively, and provide comprehensive explanations for results drawn from an extensive data analysis pipeline. Moreover, JarviX incorporates an automated machine learning (AutoML) pipeline for predictive modeling. This integration forms a comprehensive and automated optimization cycle, which proves particularly advantageous for optimizing machine configuration. The efficacy and adaptability of JarviX are substantiated through a series of practical use case studies.
Title: Retrieve and Copy: Scaling ASR Personalization to Large Catalogs
Venue: EMNLP (2023)
Topic: speech processing and spoken language understanding
Abstract: Personalization of automatic speech recognition (ASR) models is a widely studied topic because of its many practical applications. Most recently, attention-based contextual biasing techniques are used to improve the recognition of rare words and/or domain specific entities. However, due to performance constraints, the biasing is often limited to a few thousand entities, restricting real-world usability. To address this, we first propose a “Retrieve and Copy” mechanism to improve latency while retaining the accuracy even when scaled to a large catalog. We also propose a training strategy to overcome the degradation in recall at such scale due to an increased number of confusing entities. Overall, our approach achieves up to 6% more Word Error Rate reduction (WERR) and 3.6% absolute improvement in F1 when compared to a strong baseline. Our method also allows for large catalog sizes of up to 20K without significantly affecting WER and F1-scores, while achieving at least 20% inference speedup per acoustic frame.
Title: STEER: Semantic Turn Extension-Expansion Recognition for Voice Assistants
Venue: EMNLP (2023)
Topic: nlp applications
Abstract: In the context of a voice assistant system, steering refers to the phenomenon in which a user issues a follow-up command attempting to direct or clarify a previous turn. We propose STEER, a steering detection model that predicts whether a follow-up turn is a user’s attempt to steer the previous command. Constructing a training dataset for steering use cases poses challenges due to the cold-start problem. To overcome this, we developed heuristic rules to sample opt-in usage data, approximating positive and negative samples without any annotation. Our experimental results show promising performance in identifying steering intent, with over 95% accuracy on our sampled data. Moreover, STEER, in conjunction with our sampling strategy, aligns effectively with real-world steering scenarios, as evidenced by its strong zero-shot performance on a human-graded evaluation set. In addition to relying solely on user transcripts as input, we introduce STEER+, an enhanced version of the model. STEER+ utilizes a semantic parse tree to provide more context on out-of-vocabulary words, such as named entities that often occur at the sentence boundary. This further improves model performance, reducing error rate in domains where entities frequently appear, such as messaging. Lastly, we present a data analysis that highlights the improvement in user experience when voice assistants support steering use cases.
Title: Self-Criticism: Aligning Large Language Models with their Understanding of Helpfulness, Honesty, and Harmlessness
Venue: EMNLP (2023)
Topic: interpretability and analysis of models for nlp
Abstract: Recently, there has been a notable surge in the significance of large language models (LLMs) that engage in conversational-style interactions, such as ChatGPT and Claude, as they contribute significantly to the progress of artificial general intelligence (AGI). Typically, these models undergo a two-phase fine-tuning process: instruction fine-tuning (IF) and reinforcement learning from human feedback (RLHF). These methods aim to align the LLMs to be helpful, honest, and harmless (HHH). However, RLHF, which incorporates independent reward models trained on high-quality human feedback datasets, incurs high costs in terms of hardware resources and human efforts. Therefore, we explore the possibility of aligning LLMs with their own understanding of HHH through IF and in-context learning (ICL). In this study, we propose a novel framework called Self-Criticism, which allows LLMs to align themselves with HHH based on the definition they learned from a large-scale text corpus. We begin by employing IF on a given instruction set and learning HHH discrimination through few-shot ICL. Subsequently, the LLMs evaluate their own generated responses and learn to produce “better” responses based on self-judgment. Finally, the model is retrained based on the self-generated responses to distill the whole process. By analyzing our proposed method, we also find interesting connections between Self-Criticism and goal-conditioned reinforcement learning, and pseudo-labeling. Experimental results demonstrate that this method achieves nearly identical performance to RLHF in terms of both human evaluation and evaluation by other LLMs, with only a minimal alignment tax.
Title: InstructPTS: Instruction-Tuning LLMs for Product Title Summarization
Venue: EMNLP (2023)
Topic: summarization
Abstract: E-commerce product catalogs contain billions of items. Most products have lengthy titles, as sellers pack them with product attributes to improve retrieval, and highlight key product aspects. This results in a gap between such unnatural products titles, and how customers refer to them. It also limits how e-commerce stores can use these seller-provided titles for recommendation, QA, or review summarization. Inspired by recent work on instruction-tuned LLMs, we present InstructPTS, a controllable approach for the task of Product Title Summarization (PTS). Trained using a novel instruction fine-tuning strategy, our approach is able to summarize product titles according to various criteria (e.g. number of words in a summary, inclusion of specific phrases, etc.). Extensive evaluation on a real-world e-commerce catalog shows that compared to simple fine-tuning of LLMs, our proposed approach can generate more accurate product name summaries, with an improvement of over 14 and 8 BLEU and ROUGE points, respectively.
Title: LLM4Vis: Explainable Visualization Recommendation using ChatGPT
Venue: EMNLP (2023)
Topic: multimodality and language grounding to vision, robotics and beyond
Abstract: Data visualization is a powerful tool for exploring and communicating insights in various domains. To automate visualization choice for datasets, a task known as visualization recommendation has been proposed. Various machine-learning-based approaches have been developed for this purpose, but they often require a large corpus of dataset-visualization pairs for training and lack natural explanations for their results. To address this research gap, we propose LLM4Vis, a novel ChatGPT-based prompting approach to perform visualization recommendation and return human-like explanations using very few demonstration examples. Our approach involves feature description, demonstration example selection, explanation generation, demonstration example construction, and inference steps. To obtain demonstration examples with high-quality explanations, we propose a new explanation generation bootstrapping to iteratively refine generated explanations by considering the previous generation and template-based hint. Evaluations on the VizML dataset show that LLM4Vis outperforms or performs similarly to supervised learning models like Random Forest, Decision Tree, and MLP, in both few-shot and zero-shot settings. The qualitative evaluation also shows the effectiveness of explanations generated by LLM4Vis.
Title: DUBLIN: Visual Document Understanding By Language-Image Network
Venue: EMNLP (2023)
Topic: multimodality and language grounding to vision, robotics and beyond
Abstract: In this paper, we present DUBLIN, a pixel-based model for visual document understanding that does not rely on OCR. DUBLIN can process both images and texts in documents just by the pixels and handle diverse document types and tasks. DUBLIN is pretrained on a large corpus of document images with novel tasks that enhance its visual and linguistic abilities. We evaluate DUBLIN on various benchmarks and show that it achieves state-of-the-art performance on extractive tasks such as DocVQA, InfoVQA, AI2D, OCR-VQA, RefExp, and CORD, as well as strong performance on abstraction datasets such as VisualMRC and text captioning. Our model demonstrates the potential of OCR-free document processing and opens new avenues for applications and research.
Title: DocumentNet: Bridging the Data Gap in Document Pre-training
Venue: EMNLP (2023)
Topic: information retrieval and text mining
Abstract: Document understanding tasks, in particular, Visually-rich Document Entity Retrieval (VDER), have gained significant attention in recent years thanks to their broad applications in enterprise AI. However, publicly available data have been scarce for these tasks due to strict privacy constraints and high annotation costs. To make things worse, the non-overlapping entity spaces from different datasets hinder the knowledge transfer between document types. In this paper, we propose a method to collect massive-scale and weakly labeled data from the web to benefit the training of VDER models. The collected dataset, named DocumentNet, does not depend on specific document types or entity sets, making it universally applicable to all VDER tasks. The current DocumentNet consists of 30M documents spanning nearly 400 document types organized in a four-level ontology. Experiments on a set of broadly adopted VDER tasks show significant improvements when DocumentNet is incorporated into the pre-training for both classic and few-shot learning settings. With the recent emergence of large language models (LLMs), DocumentNet provides a large data source to extend their multimodal capabilities for VDER.
Title: Relevance-assisted Generation for Robust Zero-shot Retrieval
Venue: EMNLP (2023)
Topic: information retrieval and text mining
Abstract: Zero-shot retrieval tasks such as the BEIR benchmark reveal out-of-domain generalization as a key weakness of high-performance dense retrievers. As a solution, domain adaptation for dense retrievers has been actively studied. A notable approach is synthesizing domain-specific data, by generating pseudo queries (PQ), for fine-tuning with domain-specific relevance between PQ and documents. Our contribution is showing that key biases can cause sampled PQ to be irrelevant, negatively contributing to generalization. We propose to preempt their generation, by dividing the generation into simpler subtasks, of generating relevance explanations and guiding the generation to avoid negative generalization. Experiment results show that our proposed approach is more robust to domain shifts, validated on challenging BEIR zero-shot retrieval tasks.
Title: Too much of product information : Don’t worry, let’s look for evidence!
Venue: EMNLP (2023)
Topic: question answering
Abstract: Product question answering (PQA) aims to provide an instant response to customer questions posted on shopping message boards, social media, brand websites and retail stores. In this paper, we propose a distantly supervised solution to answer customer questions by using product information. Auto-answering questions using product information poses two main challenges:(i) labelled data is not readily available (ii)lengthy product information requires attending to various parts of the text to answer the question. To this end, we first propose a novel distant supervision based NLI model to prepare training data without any manual efforts. To deal with lengthy context, we factorize answer generation into two sub-problems. First, given product information, model extracts evidence spans relevant to question. Then, model leverages evidence spans to generate answer. Further, we propose two novelties in fine-tuning approach: (i) First, we jointly fine-tune model for both the tasks in end-to-end manner and showcase that it outperforms standard multi-task fine-tuning. (ii) Next, we introduce an auxiliary contrastive loss for evidence extraction. We show that combination of these two ideas achieves an absolute improvement of 6% in accuracy (human evaluation) over baselines.
Title: Harnessing LLMs for Temporal Data - A Study on Explainable Financial Time Series Forecasting
Venue: EMNLP (2023)
Topic: resources and evaluation
Abstract: Applying machine learning to financial time series has been an active area of industrial research enabling innovation in market insights, risk management, strategic decision-making, and policy formation. This paper explores the novel use of Large Language Models (LLMs) for explainable financial time series forecasting, addressing challenges in cross-sequence reasoning, multi-modal data integration, and result interpretation that are inherent in traditional approaches. Focusing on NASDAQ-100 stocks, we utilize public historical stock data, company metadata, and economic/financial news. Our experiments employ GPT-4 for zero-shot/few-shot inference and Open LLaMA for instruction-based fine-tuning. The study demonstrates LLMs’ ability to generate well-reasoned decisions by leveraging cross-sequence information and extracting insights from text and price time series. We show that our LLM-based approach outperforms classic ARMA-GARCH and gradient-boosting tree models. Furthermore, fine-tuned public LLMs, such as Open-LLaMA, can generate reasonable and explainable forecasts, although they underperform compared to GPT-4.
Title: ViGPTQA - State-of-the-Art LLMs for Vietnamese Question Answering: System Overview, Core Models Training, and Evaluations
Venue: EMNLP (2023)
Topic: question answering
Abstract: Large language models (LLMs) and their applications in low-resource languages (such as in Vietnamese) are limited due to lack of training data and benchmarking datasets. This paper introduces a practical real-world implementation of a question answering system for Vietnamese, called ViGPTQA, leveraging the power of LLM. Since there is no effective LLM in Vietnamese to date, we also propose, evaluate, and open-source an instruction-tuned LLM for Vietnamese, named ViGPT. ViGPT demonstrates exceptional performances, especially on real-world scenarios. We curate a new set of benchmark datasets that encompass both AI and human-generated data, providing a comprehensive evaluation framework for Vietnamese LLMs. By achieving state-of-the-art results and approaching other multilingual LLMs, our instruction-tuned LLM underscores the need for dedicated Vietnamese-specific LLMs. Our open-source model supports customized and privacy-fulfilled Vietnamese language processing systems.