yuz9yuz/NLPImpact huggingface dataset:
Title: NAG-NER: a Unified Non-Autoregressive Generation Framework for Various NER Tasks
Venue: ACL (2023)
Topic: information extraction
Abstract: Recently, the recognition of flat, nested, and discontinuous entities by a unified generative model framework has received increasing attention both in the research field and industry. However, the current generative NER methods force the entities to be generated in a predefined order, suffering from error propagation and inefficient decoding. In this work, we propose a unified non-autoregressive generation (NAG) framework for general NER tasks, referred to as NAG-NER. First, we propose to generate entities as a set instead of a sequence, avoiding error propagation. Second, we propose incorporating NAG in NER tasks for efficient decoding by treating each entity as a target sequence. Third, to enhance the generation performances of the NAG decoder, we employ the NAG encoder to detect potential entity mentions. Extensive experiments show that our NAG-NER model outperforms the state-of-the-art generative NER models on three benchmark NER datasets of different types and two of our proprietary NER tasks.\footnote{Code will be publicly available to the research community upon acceptance.}
Title: Search Query Spell Correction with Weak Supervision in E-commerce
Venue: ACL (2023)
Topic: information retrieval and text mining
Abstract: Misspelled search queries in e-commerce can lead to empty or irrelevant products. Besides inadvertent typing mistakes, most spell mistakes occur because the user does not know the correct spelling, hence typing it as it is pronounced colloquially. This colloquial typing creates countless misspelling patterns for a single correct query. In this paper, we first systematically analyze and group different spell errors into error classes and then leverage the state-of-the-art Transformer model for contextual spell correction. We overcome the constraint of limited human labelled data by proposing novel synthetic data generation techniques for voluminous generation of training pairs needed by data hungry Transformers, without any human intervention. We further utilize weakly supervised data coupled with curriculum learning strategies to improve on tough spell mistakes without regressing on the easier ones. We show significant improvements from our model on human labeled data and online A/B experiments against multiple state-of-art models.
Title: “Let’s not Quote out of Context”: Unified Vision-Language Pretraining for Context Assisted Image Captioning
Venue: ACL (2023)
Topic: multimodality and language grounding to vision, robotics and beyond
Abstract: Well-formed context aware image captions and tags in enterprise content such as marketing material are critical to ensure their brand presence and content recall. Manual creation and updates to ensure the same is non trivial given the scale and the tedium towards this task. We propose a new unified Vision-Language (VL) model based on the One For All (OFA) model, with a focus on context-assisted image captioning where the caption is generated based on both the image and its context. Our approach aims to overcome the context-independent (image and text are treated independently) nature of the existing approaches. We exploit context by pretraining our model with datasets of three tasks- news image captioning where the news article is the context, contextual visual entailment, and keyword extraction from the context. The second pretraining task is a new VL task, and we construct and release two datasets for the task with 1.1M and 2.2K data instances. Our system achieves state-of-the-art results with an improvement of up to 8.34 CIDEr score on the benchmark news image captioning datasets. To the best of our knowledge, ours is the first effort at incorporating contextual information in pretraining the models for the VL tasks.
Title: What, When, and How to Ground: Designing User Persona-Aware Conversational Agents for Engaging Dialogue
Venue: ACL (2023)
Topic: dialogue and interactive systems
Abstract: This paper presents a method for building a personalized open-domain dialogue system to address the WWH (WHAT, WHEN, and HOW) problem for natural response generation in a commercial setting, where personalized dialogue responses are heavily interleaved with casual response turns. The proposed approach involves weighted dataset blending, negative persona information augmentation methods, and the design of personalized conversation datasets to address the challenges of WWH in personalized, open-domain dialogue systems. Our work effectively balances dialogue fluency and tendency to ground, while also introducing a response-type label to improve the controllability and explainability of the grounded responses. The combination of these methods leads to more fluent conversations, as evidenced by subjective human evaluations as well as objective evaluations.
Title: CUPID: Curriculum Learning Based Real-Time Prediction using Distillation
Venue: ACL (2023)
Topic: information retrieval and text mining
Abstract: Relevance in E-commerce Product Search is crucial for providing customers with accurate results that match their query intent. With recent advancements in NLP and Deep Learning, Transformers have become the default choice for relevance classification tasks. In such a setting, the relevance model uses query text and product title as input features, and estimates if the product is relevant for the customer query. While cross-attention in Transformers enables a more accurate relevance prediction in such a setting, its high evaluation latency makes it unsuitable for real-time predictions in which thousands of products must be evaluated against a user query within few milliseconds. To address this issue, we propose CUPID: a Curriculum learning based real-time Prediction using Distillation that utilizes knowledge distillation within a curriculum learning setting to learn a simpler architecture that can be evaluated within low latency budgets. In a bi-lingual relevance prediction task, our approach shows an 302 bps improvement on English and 676 bps improvement for low-resource Arabic, while maintaining the low evaluation latency on CPUs.
Title: Answering Unanswered Questions through Semantic Reformulations in Spoken QA
Venue: ACL (2023)
Topic: question answering
Abstract: Spoken Question Answering (QA) is a key feature of voice assistants, usually backed by multiple QA systems. Users ask questions via spontaneous speech that can contain disfluencies, errors, and informal syntax or phrasing. This is a major challenge in QA, causing unanswered questions or irrelevant answers, leading to bad user experiences. We analyze failed QA requests to identify core challenges: lexical gaps, proposition types, complex syntactic structure, and high specificity. We propose a Semantic Question Reformulation (SURF) model offering three linguistically-grounded operations (repair, syntactic reshaping, generalization) to rewrite questions to facilitate answering. Offline evaluation on 1M unanswered questions from a leading voice assistant shows that SURF significantly improves answer rates: up to 24% of previously unanswered questions obtain relevant answers (75%). Live deployment shows positive impact for millions of customers with unanswered questions; explicit relevance feedback shows high user satisfaction.
Title: Exploring Zero and Few-shot Techniques for Intent Classification
Venue: ACL (2023)
Topic: machine learning for nlp
Abstract: Conversational NLU providers often need to scale to thousands of intent-classification models where new customers often face the cold-start problem. Scaling to so many customers puts a constraint on storage space as well. In this paper, we explore four different zero and few-shot intent classification approaches with this low-resource constraint: 1) domain adaptation, 2) data augmentation, 3) zero-shot intent classification using descriptions large language models (LLMs), and 4) parameter-efficient fine-tuning of instruction-finetuned language models. Our results show that all these approaches are effective to different degrees in low-resource settings. Parameter-efficient fine-tuning using T-few recipe on Flan-T5 yields the best performance even with just one sample per intent. We also show that the zero-shot method of prompting LLMs using intent descriptions is also very competitive.
Title: Referring to Screen Texts with Voice Assistants
Venue: ACL (2023)
Topic: multimodality and language grounding to vision, robotics and beyond
Abstract: Voice assistants help users make phone calls, send messages, create events, navigate and do a lot more. However assistants have limited capacity to understand their users’ context. In this work, we aim to take a step in this direction. Our work dives into a new experience for users to refer to phone numbers, addresses, email addresses, urls, and dates on their phone screens. We focus on reference understanding, which is particularly interesting when, similar to visual grounding, there are multiple similar texts on screen. We collect a dataset and propose a lightweight general purpose model for this novel experience. Since consuming pixels directly is expensive, our system is designed to rely only on text extracted from the UI. Our model is modular, offering flexibility, better interpretability and efficient run time memory.
Title: Generate-then-Retrieve: Intent-Aware FAQ Retrieval in Product Search
Venue: ACL (2023)
Topic: information retrieval and text mining
Abstract: Frequently Asked Question (FAQ) retrieval aims at retrieving question-answer pairs for a given a user query. Integrating FAQ retrieval with product search can not only empower users to make more informed purchase decisions, but also enhance user retention through efficient post-purchase support. Providing FAQ content without disrupting user’s shopping experience poses challenges on deciding when and how to show FAQ results. Our proposed intent-aware FAQ retrieval consists of (1) an intent classifier that predicts whether the query is looking for an FAQ; (2) a reformulation model that rewrites query into a natural question. Offline evaluation demonstrates that our approach improves 12% in Hit@1 on retrieving ground-truth FAQs, while reducing latency by 95% compared to baseline systems. These improvements are further validated by real user feedback, where more than 99% of users consider FAQs displayed on top of product search results is helpful. Overall, our findings show promising directions for integrating FAQ retrieval into product search at scale.
Title: KAFA: Rethinking Image Ad Understanding with Knowledge-Augmented Feature Adaptation of Vision-Language Models
Venue: ACL (2023)
Topic: multimodality and language grounding to vision, robotics and beyond
Abstract: Image ad understanding is a crucial task with wide real-world applications. Although highly challenging with the involvement of diverse atypical scenes, real-world entities, and reasoning over scene-texts, how to interpret image ads is relatively under-explored, especially in the era of foundational vision-language models (VLMs) featuring impressive generalizability and adaptability. In this paper, we perform the first empirical study of image ad understanding through the lens of pre-trained VLMs. We benchmark and reveal practical challenges in adapting these VLMs to image ad understanding. We propose a simple feature adaptation strategy to effectively fuse multimodal information for image ads and further empower it with knowledge of real-world entities. We hope our study draws more attention to image ad understanding which is broadly relevant to the advertising industry.
Title: Weakly supervised hierarchical multi-task classification of customer questions
Venue: ACL (2023)
Topic: low-resource methods for nlp
Abstract: Identifying granular and actionable topics from customer questions (CQ) posted on e-commerce websites helps surface the missing information expected by customers on the product detail page (DP), provide insights to brands and sellers on what critical product information that the customers are looking before making a purchase decision and helps enrich the catalog quality to improve the overall customer experience (CX). We propose a weakly supervised Hierarchical Multi-task Classification Framework (HMCF) to identify topics from customer questions at various granularities. Complexity lies in creating a list of granular topics (taxonomy) for 1000s of product categories and building a scalable classification system. To this end, we introduce a clustering based Taxonomy Creation and Data Labeling (TCDL) module for creating taxonomy and labelled data with minimal supervision. Using TCDL module, taxonomy and labelled data creation task reduces to 2 hours as compared to 2 weeks of manual efforts by a subject matter expert. For classification, we propose a two level HMCF that performs multi-class classification to identify coarse level-1 topic and leverages NLI based label-aware approach to identify granular level-2 topic. We showcase that HMCF (based on BERT and NLI) a) achieves absolute improvement of 13% in Top-1 accuracy over single-task non-hierarchical baselines b) learns a generic domain invariant function that can adapt to constantly evolving taxonomy (open label set) without need of re-training. c) reduces model deployment efforts significantly since it needs only one model that caters to 1000s of product categories.
Title: Automated Digitization of Unstructured Medical Prescriptions
Venue: ACL (2023)
Topic: nlp applications
Abstract: Automated digitization of prescription images is a critical prerequisite to scale digital healthcare services such as online pharmacies. This is challenging in emerging markets since prescriptions are not digitized at source and patients lack the medical expertise to interpret prescriptions to place orders. In this paper, we present prescription digitization system for online medicine ordering built with minimal supervision. Our system uses a modular pipeline comprising a mix of ML and rule-based components for (a) image to text extraction, (b) segmentation into blocks and medication items, (c) medication attribute extraction, (d) matching against medicine catalog, and (e) shopping cart building. Our approach efficiently utilizes multiple signals like layout, medical ontologies, and semantic embeddings via LayoutLMv2 model to yield substantial improvement relative to strong baselines on medication attribute extraction. Our pipeline achieves +5.9% gain in precision@3 and +5.6% in recall@3 over catalog-based fuzzy matching baseline for shopping cart building for printed prescriptions.
Title: Goal Awareness for Conversational AI: Proactivity, Non-collaborativity, and Beyond
Venue: ACL (2023)
Topic: dialogue and interactive systems
Abstract: Conversational systems are envisioned to provide social support or functional service to human users via natural language interactions. Conventional conversation researches mainly focus on the responseability of the system, such as dialogue context understanding and response generation, but overlooks the design of an essential property in intelligent conversations, i.e., goal awareness. The awareness of goals means the state of not only being responsive to the users but also aware of the target conversational goal and capable of leading the conversation towards the goal, which is a significant step towards higher-level intelligence and artificial consciousness. It can not only largely improve user engagement and service efficiency in the conversation, but also empower the system to handle more complicated conversation tasks that involve strategical and motivational interactions. In this tutorial, we will introduce the recent advances on the design of agent’s awareness of goals in a wide range of conversational systems.
Title: Complex Reasoning in Natural Language
Venue: ACL (2023)
Topic: question answering
Abstract: Teaching machines to reason over texts has been a long-standing goal of natural language processing (NLP). To this end, researchers have designed a diverse set of complex reasoning tasks that involve compositional reasoning, knowledge retrieval, grounding, commonsense reasoning, etc. A standard choice for building systems that perform a desired type of reasoning is to fine-tune a pretrained language model (LM) on specific downstream tasks. However, recent research has demonstrated that such a straightforward approach is often brittle. For example, Elazar et al. (2021) and Branco et al. (2021) show that, on question-answering (QA) tasks, similar performance can be achieved with questions removed from the inputs. Min et al. (2019), Chen and Durrett (2019), and Tang et al. (2021) show that models trained on multi-hop QA do not generalize to answer single-hop questions. The reasoning capabilities of these models thus remain at a surface level, i.e., exploiting data patterns. Consequently, augmenting LMs with techniques that make them robust and effective becomes an active research area. We will start the tutorial by providing an overview of complex reasoning tasks where the standard application of pretrained language models fails. This tutorial then reviews recent promising directions for tackling these tasks. Specifically, we focus on the following groups of approaches that explicitly consider problem structures: (1) knowledge-augmented methods, where the knowledge is either incorporated during fine-tuning or pretraining; (2) few-shot prompting methods, which effectively guide the models to follow instructions; (3) neuro-symbolic methods, which produce explicit intermediate representations; and, (4) rationale-based methods, one of the most popular forms of the neuro-symbolic methods, which highlight subsets of input as explanations for individual model predictions.
Title: Everything you need to know about Multilingual LLMs: Towards fair, performant and reliable models for languages of the world
Venue: ACL (2023)
Topic: multilinguality and language diversity
Abstract: This tutorial will describe various aspects of scaling up language technologies to many of the world’s languages by describing the latest research in Massively Multilingual Language Models (MMLMs). We will cover topics such as data collection, training and fine-tuning of models, Responsible AI issues such as fairness, bias and toxicity, linguistic diversity and evaluation in the context of MMLMs, specifically focusing on issues in non-English and low-resource languages. Further, we will also talk about some of the real-world challenges in deploying these models in language communities in the field. With the performance of MMLMs improving in the zero-shot setting for many languages, it is now becoming feasible to use them for building language technologies in many languages of the world, and this tutorial will provide the computational linguistics community with unique insights from the latest research in multilingual models.
Title: Generating Text from Language Models
Venue: ACL (2023)
Topic: machine learning for nlp
Abstract: An increasingly large percentage of natural language processing (NLP) tasks center around the generation of text from probabilistic language models. Despite this trend, techniques for improving or specifying preferences in these generated texts rely mostly on intuition-based heuristics. Further, there lacks a unified presentation of their motivations, practical implementation, successes and pitfalls. Practitioners must, therefore, choose somewhat blindly between generation algorithms—like top-p sampling or beam search—which can lead to wildly different results. At the same time, language generation research continues to criticize and improve the standard toolboxes, further adding entropy to the state of the field. In this tutorial, we will provide a centralized and cohesive discussion of critical considerations when choosing how to generate from a language model. We will cover a wide range of empirically-observed problems (like degradation, hallucination, repetition) and their corresponding proposed algorithmic solutions from recent research (like top-p sampling and its successors). We will then discuss a subset of these algorithms under a unified light; most stochastic generation strategies can be framed as locally adapting the probabilities of a model to avoid failure cases. Finally, we will then cover methods in controlled generation, that go beyond just ensuring coherence to ensure text exhibits specific desired properties. We aim for NLP practitioners and researchers to leave our tutorial with a unified framework which they can use to evaluate and contribute to the latest research in language generation.
Title: Indirectly Supervised Natural Language Processing
Venue: ACL (2023)
Topic: interpretability and analysis of models for nlp
Abstract: This tutorial targets researchers and practitioners who are interested in ML technologies for NLP from indirect supervision. In particular, we will present a diverse thread of indirect supervision studies that try to answer the following questions: (i) when and how can we provide supervision for a target task T, if all we have is data that corresponds to a “related” task T′? (ii) humans do not use exhaustive supervision; they rely on occasional feedback, and learn from incidental signals from various sources; how can we effectively incorporate such supervision in machine learning? (iii) how can we leverage multi-modal supervision to help NLP? To the end, we will discuss several lines of research that address those challenges, including (i) indirect supervision from T ′ that handles T with outputs spanning from a moderate size to an open space, (ii) the use of sparsely occurring and incidental signals, such as partial labels, noisy labels, knowledge-based constraints, and cross-domain or cross-task annotations—all having statistical associations with the task, (iii) principled ways to measure and understand why these incidental signals can contribute to our target tasks, and (iv) indirect supervision from vision-language signals. We will conclude the tutorial by outlining directions for further investigation.
Title: Retrieval-based Language Models and Applications
Venue: ACL (2023)
Topic: information retrieval and text mining
Abstract: Retrieval-based language models (LMs) have shown impressive performance on diverse NLP tasks. In this tutorial, we will provide a comprehensive and coherent overview of recent advances in retrieval-based LMs. We will start by providing preliminaries covering the foundation of LMs (e.g., masked LMs, autoregressive LMs) and retrieval systems (e.g., nearest-neighbor search). We will then detail recent progress in retrieval-based models, focusing on their model architectures and learning approaches. Finally, we will show how retrieval-based LMs are adapted to downstream applications, and extended to multilingual and multi-modal settings. Finally, we will use an exercise to showcase the effectiveness of retrieval-based LMs.