yuz9yuz/NLPImpact huggingface dataset:
Title: A Hybrid Approach to Scalable and Robust Spoken Language Understanding in Enterprise Virtual Agents
Venue: NAACL (2021)
Topic: speech processing and spoken language understanding
Abstract: Spoken language understanding (SLU) extracts the intended mean- ing from a user utterance and is a critical component of conversational virtual agents. In enterprise virtual agents (EVAs), language understanding is substantially challenging. First, the users are infrequent callers who are unfamiliar with the expectations of a pre-designed conversation flow. Second, the users are paying customers of an enterprise who demand a reliable, consistent and efficient user experience when resolving their issues. In this work, we describe a general and robust framework for intent and entity extraction utilizing a hybrid of statistical and rule-based approaches. Our framework includes confidence modeling that incorporates information from all components in the SLU pipeline, a critical addition for EVAs to en- sure accuracy. Our focus is on creating accurate and scalable SLU that can be deployed rapidly for a large class of EVA applications with little need for human intervention.
Title: Proteno: Text Normalization with Limited Data for Fast Deployment in Text to Speech Systems
Venue: NAACL (2021)
Topic: speech processing and spoken language understanding
Abstract: Developing Text Normalization (TN) systems for Text-to-Speech (TTS) on new languages is hard. We propose a novel architecture to facilitate it for multiple languages while using data less than 3% of the size of the data used by the state of the art results on English. We treat TN as a sequence classification problem and propose a granular tokenization mechanism that enables the system to learn majority of the classes and their normalizations from the training data itself. This is further combined with minimal precoded linguistic knowledge for other classes. We publish the first results on TN for TTS in Spanish and Tamil and also demonstrate that the performance of the approach is comparable with the previous work done on English. All annotated datasets used for experimentation will be released.
Title: Addressing the Vulnerability of NMT in Input Perturbations
Venue: NAACL (2021)
Topic: machine translation
Abstract: Neural Machine Translation (NMT) has achieved significant breakthrough in performance but is known to suffer vulnerability to input perturbations. As real input noise is difficult to predict during training, robustness is a big issue for system deployment. In this paper, we improve the robustness of NMT models by reducing the effect of noisy words through a Context-Enhanced Reconstruction (CER) approach. CER trains the model to resist noise in two steps: (1) perturbation step that breaks the naturalness of input sequence with made-up words; (2) reconstruction step that defends the noise propagation by generating better and more robust contextual representation. Experimental results on Chinese-English (ZH-EN) and French-English (FR-EN) translation tasks demonstrate robustness improvement on both news and social media text. Further fine-tuning experiments on social media text show our approach can converge at a higher position and provide a better adaptation.
Title: Cross-lingual Supervision Improves Unsupervised Neural Machine Translation
Venue: NAACL (2021)
Topic: machine translation
Abstract: We propose to improve unsupervised neural machine translation with cross-lingual supervision (), which utilizes supervision signals from high resource language pairs to improve the translation of zero-source languages. Specifically, for training En-Ro system without parallel corpus, we can leverage the corpus from En-Fr and En-De to collectively train the translation from one language into many languages under one model. % is based on multilingual models which require no changes to the standard unsupervised NMT. Simple and effective, significantly improves the translation quality with a big margin in the benchmark unsupervised translation tasks, and even achieves comparable performance to supervised NMT. In particular, on WMT’14 -tasks achieves 37.6 and 35.18 BLEU score, which is very close to the large scale supervised setting and on WMT’16 -tasks achieves 35.09 BLEU score which is even better than the supervised Transformer baseline.
Title: Should we find another model?: Improving Neural Machine Translation Performance with ONE-Piece Tokenization Method without Model Modification
Venue: NAACL (2021)
Topic: machine translation
Abstract: Most of the recent Natural Language Processing(NLP) studies are based on the Pretrain-Finetuning Approach (PFA), but in small and medium-sized enterprises or companies with insufficient hardware there are many limitations to servicing NLP application software using such technology due to slow speed and insufficient memory. The latest PFA technologies require large amounts of data, especially for low-resource languages, making them much more difficult to work with. We propose a new tokenization method, ONE-Piece, to address this limitation that combines the morphology-considered subword tokenization method and the vocabulary method used after probing for an existing method that has not been carefully considered before. Our proposed method can also be used without modifying the model structure. We experiment by applying ONE-Piece to Korean, a morphologically-rich and low-resource language. We derive an optimal subword tokenization result for Korean-English machine translation by conducting a case study that combines the subword tokenization method, morphological segmentation, and vocabulary method. Through comparative experiments with all the tokenization methods currently used in NLP research, ONE-Piece achieves performance comparable to the current Korean-English machine translation state-of-the-art model.
Title: Autocorrect in the Process of Translation — Multi-task Learning Improves Dialogue Machine Translation
Venue: NAACL (2021)
Topic: machine translation
Abstract: Automatic translation of dialogue texts is a much needed demand in many real life scenarios. However, the currently existing neural machine translation delivers unsatisfying results. In this paper, we conduct a deep analysis of a dialogue corpus and summarize three major issues on dialogue translation, including pronoun dropping (), punctuation dropping (), and typos (). In response to these challenges, we propose a joint learning method to identify omission and typo, and utilize context to translate dialogue utterances. To properly evaluate the performance, we propose a manually annotated dataset with 1,931 Chinese-English parallel utterances from 300 dialogues as a benchmark testbed for dialogue translation. Our experiments show that the proposed method improves translation quality by 3.2 BLEU over the baselines. It also elevates the recovery rate of omitted pronouns from 26.09% to 47.16%. We will publish the code and dataset publicly at https://xxx.xx.
Title: LightSeq: A High Performance Inference Library for Transformers
Venue: NAACL (2021)
Topic: language modeling
Abstract: Transformer and its variants have achieved great success in natural language processing. Since Transformer models are huge in size, serving these models is a challenge for real industrial applications. In this paper, we propose , a highly efficient inference library for models in the Transformer family. includes a series of GPU optimization techniques to both streamline the computation of Transformer layers and reduce memory footprint. supports models trained using PyTorch and Tensorflow. Experimental results on standard machine translation benchmarks show that achieves up to 14x speedup compared with TensorFlow and 1.4x speedup compared with , a concurrent CUDA implementation. The code will be released publicly after the review.
Title: Practical Transformer-based Multilingual Text Classification
Venue: NAACL (2021)
Topic: multilinguality and language diversity
Abstract: Transformer-based methods are appealing for multilingual text classification, but common research benchmarks like XNLI (Conneau et al., 2018) do not reflect the data availability and task variety of industry applications. We present an empirical comparison of transformer-based text classification models in a variety of practical monolingual and multilingual pretraining and fine-tuning settings. We evaluate these methods on two distinct tasks in five different languages. Departing from prior work, our results show that multilingual language models can outperform monolingual ones in some downstream tasks and target languages. We additionally show that practical modifications such as task- and domain-adaptive pretraining and data augmentation can improve classification performance without the need for additional labeled data.
Title: An Emotional Comfort Framework for Improving User Satisfaction in E-Commerce Customer Service Chatbots
Venue: NAACL (2021)
Topic: human-centered nlp
Abstract: E-commerce has grown substantially over the last several years, and chatbots for intelligent customer service are concurrently drawing attention. We presented AliMe Assist, a Chinese intelligent assistant designed for creating an innovative online shopping experience in E-commerce. Based on question answering (QA), AliMe Assist offers assistance service, customer service, and chatting service. According to the survey of user studies and the real online testing, emotional comfort of customers’ negative emotions, which make up more than 5% of whole number of customer visits on AliMe, is a key point for providing considerate service. In this paper, we propose a framework to obtain proper answer to customers’ emotional questions. The framework takes emotion classification model as a core, and final answer selection is based on topic classification and text matching. Our experiments on real online systems show that the framework is very promising.
Title: Language Scaling for Universal Suggested Replies Model
Venue: NAACL (2021)
Topic: nlp applications
Abstract: We consider the problem of scaling automated suggested replies for a commercial email application to multiple languages. Faced with increased compute requirements and low language resources for language expansion, we build a single universal model for improving the quality and reducing run-time costs of our production system. However, restricted data movement across regional centers prevents joint training across languages. To this end, we propose a multi-lingual multi-task continual learning framework, with auxiliary tasks and language adapters to train universal language representation across regions. The experimental results show positive cross-lingual transfer across languages while reducing catastrophic forgetting across regions. Our online results on real user traffic show significant CTR and Char-saved gain as well as 65% training cost reduction compared with per-language models. As a consequence, we have scaled the feature in multiple languages including low-resource markets.
Title: Graph-based Multilingual Product Retrieval in E-Commerce Search
Venue: NAACL (2021)
Topic: information retrieval and text mining
Abstract: Nowadays, with many e-commerce platforms conducting global business, e-commerce search systems are required to handle product retrieval under multilingual scenarios. Moreover, comparing with maintaining per-country specific e-commerce search systems, having an universal system across countries can further reduce the operational and computational costs, and facilitate business expansion to new countries. In this paper, we introduce an universal end-to-end multilingual retrieval system, and discuss our learnings and technical details when training and deploying the system to serve billion-scale product retrieval for e-commerce search. In particular, we propose a multilingual graph attention based retrieval network by leveraging recent advances in transformer-based multilingual language models and graph neural network architectures to capture the interactions between search queries and items in e-commerce search. Offline experiments on five countries data show that our algorithm outperforms the state-of-the-art baselines by 35% recall and 25% mAP on average. Moreover, the proposed model shows significant increase of conversion/revenue in online A/B experiments and has been deployed in production for multiple countries.
Title: Query2Prod2Vec: Grounded Word Embeddings for eCommerce
Venue: NAACL (2021)
Topic: resources and evaluation
Abstract: We present Query2Prod2Vec, a model that grounds lexical representations for product search in product embeddings: in our model, meaning is a mapping between words and a latent space of products in a digital shop. We leverage shopping sessions to learn the underlying space and use merchandising annotations to build lexical analogies for evaluation: our experiments show that our model is more accurate than known techniques from the NLP and IR literature. Finally, we stress the importance of data efficiency for product search outside of retail giants, and highlight how Query2Prod2Vec fits with practical constraints faced by most practitioners.
Title: An Architecture for Accelerated Large-Scale Inference of Transformer-Based Language Models
Venue: NAACL (2021)
Topic: language modeling
Abstract: This work demonstrates the development process of a machine learning architecture for inference that can scale to a large volume of requests. We used a BERT model that was fine-tuned for emotion analysis, returning a probability distribution of emotions given a paragraph. The model was deployed as a gRPC service on Kubernetes. Apache Spark was used to perform inference in batches by calling the service. We encountered some performance and concurrency challenges and created solutions to achieve faster running time. Starting with 200 successful inference requests per minute, we were able to achieve as high as 18 thousand successful requests per minute with the same batch job resource allocation. As a result, we successfully stored emotion probabilities for 95 million paragraphs within 96 hours.
Title: When and Why a Model Fails? A Human-in-the-loop Error Detection Framework for Sentiment Analysis
Venue: NAACL (2021)
Topic: resources and evaluation
Abstract: Although deep neural networks have been widely employed and proven effective in sentiment analysis tasks, it remains challenging for model developers to assess their models for erroneous predictions that might exist prior to deployment. Once deployed, emergent errors can be hard to identify in prediction run-time and impossible to trace back to their sources. To address such gaps, in this paper we propose an error detection framework for sentiment analysis based on explainable features. We perform global-level feature validation with human-in-the-loop assessment, followed by an integration of global and local-level feature contribution analysis. Experimental results show that, given limited human-in-the-loop intervention, our method is able to identify erroneous model predictions on unseen data with high precision.
Title: Technical Question Answering across Tasks and Domains
Venue: NAACL (2021)
Topic: question answering
Abstract: Building automatic technical support system is an important yet challenge task. Conceptually, to answer a user question on a technical forum, a human expert has to first retrieve relevant documents, and then read them carefully to identify the answer snippet. Despite huge success the researchers have achieved in coping with general domain question answering (QA), much less attentions have been paid for investigating technical QA. Specifically, existing methods suffer from several unique challenges (i) the question and answer rarely overlaps substantially and (ii) very limited data size. In this paper, we propose a novel framework of deep transfer learning to effectively address technical QA across tasks and domains. To this end, we present an adjustable joint learning approach for document retrieval and reading comprehension tasks. Our experiments on the TechQA demonstrates superior performance compared with state-of-the-art methods.
Title: Cost-effective Deployment of BERT Models in Serverless Environment
Venue: NAACL (2021)
Topic: nlp applications
Abstract: In this study, we demonstrate the viability of deploying BERT-style models to AWS Lambda in a production environment. Since the freely available pre-trained models are too large to be deployed in this environment, we utilize knowledge distillation and fine-tune the models on proprietary datasets for two real-world tasks: sentiment analysis and semantic textual similarity. As a result, we obtain models that are tuned for a specific domain and deployable in the serverless environment. The subsequent performance analysis shows that this solution does not only report latency levels acceptable for production use but that it is also a cost-effective alternative to small-to-medium size deployments of BERT models, all without any infrastructure overhead.
Title: Noise Robust Named Entity Understanding for Voice Assistants
Venue: NAACL (2021)
Topic: nlp applications
Abstract: Named Entity Recognition (NER) and Entity Linking (EL) play an essential role in voice assistant interaction, but are challenging due to the special difficulties associated with spoken user queries. In this paper, we propose a novel architecture that jointly solves the NER and EL tasks by combining them in a joint reranking module. We show that our proposed framework improves NER accuracy by up to 3.13% and EL accuracy by up to 3.6% in F1 score. The features used also lead to better accuracies in other natural language understanding tasks, such as domain classification and semantic parsing.
Title: Goodwill Hunting: Analyzing and Repurposing Off-the-Shelf Named Entity Linking Systems
Venue: NAACL (2021)
Topic: information extraction
Abstract: Named entity linking (NEL) or mapping “strings” to “things” in a knowledge base is a fundamental preprocessing step in systems that require knowledge of entities such as information extraction and question answering. In this work, we lay out and investigate two challenges faced by individuals or organizations building NEL systems. Can they directly use an off-the-shelf system? If not, how easily can such a system be repurposed for their use case? First, we conduct a study of off-the-shelf commercial and academic NEL systems. We find that most systems struggle to link rare entities, with commercial solutions lagging their academic counterparts by 10%+. Second, for a use case where the NEL model is used in a sports question-answering (QA) system, we investigate how to close the loop in our analysis by repurposing the best off-the-shelf model (Bootleg) to correct sport-related errors. We show how tailoring a simple technique for patching models using weak labeling can provide a 25% absolute improvement in accuracy of sport-related errors.
Title: Intent Features for Rich Natural Language Understanding
Venue: NAACL (2021)
Topic: dialogue and interactive systems
Abstract: Complex natural language understanding modules in dialog systems have a richer understanding of user utterances, and thus are critical in providing a better user experience. However, these models are often created from scratch, for specific clients and use cases and require the annotation of large datasets. This encourages the sharing of annotated data across multiple clients. To facilitate this we introduce the idea of intent features: domain and topic agnostic properties of intents that can be learnt from the syntactic cues only, and hence can be shared. We introduce a new neural network architecture, the Global-Local model, that shows significant improvement over strong baselines for identifying these features in a deployed, multi-intent natural language understanding module, and more generally in a classification setting where a part of an utterance has to be classified utilizing the whole context.
Title: Development of an Enterprise-Grade Contract Understanding System
Venue: NAACL (2021)
Topic: nlp applications
Abstract: Contracts are arguably the most important type of business documents. Despite their significance in business, legal contract review largely remains an arduous, expensive and manual process. In this paper, we describe TECUS: a commercial system designed and deployed for contract understanding and used by a wide range of enterprise users for the past few years. We reflect on the challenges and design decisions when building TECUS. We also summarize the data science life cycle of TECUS and share lessons learned.
Title: Discovering Better Model Architectures for Medical Query Understanding
Venue: NAACL (2021)
Topic: nlp applications
Abstract: In developing an online question-answering system for the medical domains, natural language inference (NLI) models play a central role in question matching and intention detection. However, which models are best for our datasets? Manually selecting or tuning a model is time-consuming. Thus we experiment with automatically optimizing the model architectures on the task at hand via neural architecture search (NAS). First, we formulate a novel architecture search space based on the previous NAS literature, supporting cross-sentence attention (cross-attn) modeling. Second, we propose to modify the ENAS method to accelerate and stabilize the search results. We conduct extensive experiments on our two medical NLI tasks. Results show that our system can easily outperform the classical baseline models. We compare different NAS methods and demonstrate our approach provides the best results.
Title: OodGAN: Generative Adversarial Network for Out-of-Domain Data Generation
Venue: NAACL (2021)
Topic: dialogue and interactive systems
Abstract: Detecting an Out-of-Domain (OOD) utterance is crucial for a robust dialog system. Most dialog systems are trained on a pool of annotated OOD data to achieve this goal. However, collecting the annotated OOD data for a given domain is an expensive process. To mitigate this issue, previous works have proposed generative adversarial networks (GAN) based models to generate OOD data for a given domain automatically. However, these proposed models do not work directly with the text. They work with the text’s latent space instead, enforcing these models to include components responsible for encoding text into latent space and decoding it back, such as auto-encoder. These components increase the model complexity, making it difficult to train. We propose OodGAN, a sequential generative adversarial network (SeqGAN) based model for OOD data generation. Our proposed model works directly on the text and hence eliminates the need to include an auto-encoder. OOD data generated using OodGAN model outperforms state-of-the-art in OOD detection metrics for ROSTD (67% relative improvement in FPR 0.95) and OSQ datasets (28% relative improvement in FPR 0.95)
Title: Coherent and Concise Radiology Report Generation via Context Specific Image Representations and Orthogonal Sentence States
Venue: NAACL (2021)
Topic: nlp applications
Abstract: Neural models for text generation are often designed in an end-to-end fashion, typically with zero control over intermediate computations, limiting their practical usability in downstream applications. In this work, we incorporate explicit means into neural models to ensure topical continuity, informativeness and content diversity of generated radiology reports. For the purpose we propose a method to compute image representations specific to each sentential context and eliminate redundant content by exploiting diverse sentence states. We conduct experiments to generate radiology reports from medical images of chest x-rays using MIMIC-CXR. Our model outperforms baselines by up to 18% and 29% respective in the evaluation for informativeness and content ordering respectively, relative on objective metrics and 16% on human evaluation.