yusuke1997/dblp-id-title huggingface dataset:
Peoplenet: building the better network
Supporting microcomputers in a multi-vendor environment
Distributed campus computer infrastructure: integrate education, research, library and office activities
Security BYOD: Be Your Own Defense
Working and training from home
Advising the novice computer user in a university environment (and other problems you did not know you had)
Proceedings of the 33rd Annual ACM SIGUCCS Conference on User Services 2005, Monterey, CA, USA, November 6-9, 2005
Podcasting made simple
An automated management system for applications software
Building an In-house Leadership and Management Development Program
If you build it, they will come: implementing a distributed desktop support program that works
Permeating innovative technologies throughout the institution
Mapping user needs to information resources
How to recruit, motivate and retain effective student workers?
The systems analyst encounters quality management
The mission: teaming with microsoft and adobe for licensing
Building Resilient IT Organizations: A Case Study of UNC Charlotte's Service Desk Transformation
VOIP in a university call center
Thin clients: make them work for you
Extending the campus network: bringing data connectivity and cable television to the residence halls
Documentation Project: Academic software resources
Developing and Implementing a Comprehensive Training and Incentive Program for Student Employees in Information Technology
Developing a computing & information policy
Micros through mainframes: A successful implementation
The Computer Center's potential as a community educational resource tool: the problem areas addressed
What i learned about user support from bartending
Investing in Your Training Portfolio: Diversifying Training Methods
A successful model for creating internet awareness on your campus
Developing Partnerships to Combat the "Digital Divide"
Conversion to self-support status: responding to the challenges of making ends meet
Reorganization for the 90's
Faculty technology: when is custom programming a reasonable solution?
Computer conferencing in the liberal arts classroom
Managing on-line help in a networked multi-platform environment
Gearing up the organization to meet the new technology
Adventures in Teams Calls: Developing training on a short timeline to support IU's Teams Phone migration
Training consultants
Automating information overload: linking databases to the Web
Slowing Down the Revolving Door: Motivating and Retaining Student Employees
Employee empowerment in the computer consultant field: an ISC facilities management perspective
The insider: the web site that brought Mesa's williams campus together
Providing data analysis services to diversified users
Project juggling: the evolution of a process
Tearing down the walls: supporting an emerging interdependent computing environment
Facilitating microcomputer use through a software review library
Targeted Training: Hitting the Bull's Eye
Training for a wider audience: helping more of the people more of the time (Poster)
Computer Use and Vision
Gulliver's toss: Google's chronic big load to university mail server and its sudden resolution
Strategic unification in IT functional reorganization
Coalescing the Campus Cultures of Two Education Technology Programs
The consolidated help desk
Transforming a help desk from average to excellent
Distributed support for LAN administration
Technology marches on: Using microcomputers to deliver elementary computer science instruction
If we build it will you come?
Just Another Day at the Shop: From Small Business to College IT
Online courseware inspires it student consultants & IT staff
Userbook: A modular approach to the users' reference manual
Wireless laptop check-out
Local area networks: sailing from the past to the present and into the future
Partnerships in connectivity extending the campus network
Climbing the Microsoft mountain: deploying Microsoft solutions for directory services, email and calendar
A suppport strategy for users of a campus-wide local area network
Productivity Pants
The small computer: Pro and con
Supporting Women in Computing
A time sharing terminal adapted for use by blind programmers
Every day is like survival: here, there and everywhere
Small computers: what is user services role?
Manning the boat with a diverse (non-traditional) crew
Implementing a new PC setup policy --or- how I learned to stop worrying and give up symantec ghost
No parking!: (and other library technology quandaries)
Read, write, and present for ACM SIGUCCS conferences
Research data storage available to researchers throughout the U.S. via the TeraGrid
Building Bridges to Outstanding Customer Service
Site licensed software: marketing & distribution
Providing file storage & web space for students: which path to take?
Visualizing with the future
Human factors influencing the command, control and communication functions of a timesharing system
The Group Rep: Effective decentralization of applications support
Rensselaer's mobile computing program a whale of an idea!
Cost effective training options
Fine tuning online faculty development workshops
Being creative in a user services environment or you have to be pretty crazy to work here - a workshop on synectics
NUBB: a network usage-based billing system
An overview of OSIRIS III
User Services from an experienced user
Network maps: getting the big picture
Proceedings of the 2019 ACM SIGUCCS Annual Conference, SIGUCCS 2019, New Orleans, LA, USA, November 03-06, 2019
OS X: here we go again
Building a sustainable mobile device strategy to meet the needs of various stakeholder groups
The evolution of a flexible classroom
IT in the ETD puzzle: making the pieces fit
We've been over this before!: tracking the lifecycles of scheduled events
Global Greensboro, the Guilford Country Schools and UNCG
Digital Natives and Other Mythical Beasts
National opinions from university computing center documentors on procedures, ideals, and interpersonal relationships
Why make websites accessible?: and how?
"No problem" problem tracking
Introducing electronic mail to managers a modest experiment
Sunrise or perfect storm: technology, education, and the knowledge economy
Proceedings of the 2014 ACM SIGUCCS Annual Conference, SIGUCCS'14, Salt Lake City, UT, USA, November 2-7, 2014
Value-added network services & beyond
Leveraging our campus IT in the wake of the storm
Bringing laptops to class: the front lines of curricular computing
Bottom-up implementation of TQM: a new paradigm in bringing excellence to the customer
Paradigm shift: distributed computing support - a restructuring of academic computer support
CATS-MERLOT: A Website for Academic Technology Staff
The Power of Community in Higher Ed IT: Lessons from Service Dog Training and Communities of Practice
Increasing student employee morale and retention by developing advanced employment opportunities: a Penn State perspective
Beyond simple e-mail: upgrading an entire campus to enterprise e-mail and calendaring with groupwise
TNT (time 'N training)=Dynamite Student Employees
Coming down the e-mail mountain, blazing a trail to gmail
A. P. I. S. Academic Project Information System
Assessing the Benefit of In-House Work Experience for University Students
The awkward hallway: getting inside an applicant's head
Implementing a 24-hour Help Desk at the University of Pittsburgh
Tomorrow the world: establishing an Internet connection at a small college
Expanding the boundaries through the use of technology in informal learning spaces
Increasing resources in times of budgetary constraints
Being Sam Malone: customer service on a campus where "Everybody Knows Your Name"
Physical security and data projectors
Desktop publishing and newsletter design
Supporting the virtual (networked) community: building the infrastructure
A functional microcomputer network
Mission COVID: Low-Cost, Scalable Technology for Hybrid Learning
The costly implications of consulting in a virus-infected computer environment
Everything's Gone Green: How Old Technology Inspired Support Documentation Maintenance
The future for user services
The Wireless Computing Lab Prototype Project at the University of Pittsburgh
Making help desk training interactive and interesting for student technicians
Selecting standard time-sharing terminals
Build it and they will come: adaptive technology
You have to run faster just to stay in the same place
A checklist for program design in a university environment
Student computing purchase programs
The cultivation of a help desk dashboard
Helping users help themselves
Education technology services: information is power (Poster abstract)
Self-paced training 2000: options, options, options (Poster)
Connecting Students to Life Beyond the Campus Walls: How I Developed a Training Program to Prepare Students for Life in the
Making technology accessible for the technophobe-moving social workers into the 21 st century
Strategies for implementing unmanned labs
Fostering Independence: Project Work for Student Technicians
The effect of unstaffing
Measuring the effectiveness of computing services
Digital video clips covering computer ethics in higher education
Introducing desktop publishing to a university community: an exposition
Small computers on campus
Should we bridge the gap by outsourcing part of faculty support
The path to Google: selling ice to eskimos
Dispelling computing center myths
Perception is in the eye of the beholder
From chaos to credibility
Microcomputer information center and showroom: The creation of a microcomputer store
Looking for the magic formula: evaluating our it communication mix
A Total Workout: Cross - training Customer Services and Marketing
Deploying and Managing State-of-the-Art Workstation Labs Like a Boss!
New Tools for Old Services: Implementing WebCheckout for UW-Madison InfoLabs Technology Circulation: Implementing WebCheckout for UW-Madison InfoLabs Technology Circulation
Training program growth...: from flat line to pulsating
An algorithm for sorting bibliographic data
User services consulting supportr tools at the NASA numerical aerodynamic simula
Blazing the path to tardiness: an attendance point system
Computer training for english-as-a-second-language speakers
Creative action teams: innovative opportunities for team work
User services that leveraged strategic direction
Tips: a CMI system for higher education
Keeping the tread on invented wheels
The Modernization of a Call Center
A guide to reference sources for user services
Helping student employees become members of your organization
The evolving support toolbox or redistributed support
Expanding help desk services: the benefits of student S.O.S
Surviving your success
Current user education efforts at the university of Alabama in Birmingham
IT News Providers: Messengers for the Next Millennium?
Adult learning: the often overlooked aspect of technical training
The Distributed Support Program at NC State University: Challenges and Rewards of Successful Partnerships
Discovering a treasure in part-time consultants to keep an instructional program afloat
Computing futures
Saving users from themselves: creating an effective student-oriented anti-virus intervention
How to hatch a handbook: the development of the VM/CMS Handbook
Maintaining user service and direction in a complex environment
Fortune cookie management for information technology support professionals
Proceedings of the 35th Annual ACM SIGUCCS Conference on User Services 2007, Orlando, Florida, USA, October 7-10, 2007
The comprehensive IT help desk: a single point-of-contact for the university community
Creating a home grown information kiosk and display system on the cheap
Library/Computing Center Mergers: The Shape of the Future, or an Evil Fad?
Moving mountains: transitioning from a paper to a computer based administrative system
Constructing a Log Collecting System using Splunk and its Application for Service Support
The user services profession
Proceedings of the 29th Annual ACM SIGUCCS Conference on User Services 2001, Portland, Oregon, USA, October 17-20, 2001
Surviving an Owner-less Software Implementation Project
Deploying and taming the wireless beast
Performance statistics can help the users
Teaching Our Customers to Help Themselves: The Resource Desk as the Next Step in the Evolution of the Help Desk Environment
From zero to sixty in seven months: Managing the change to a new computer system
An effective way to hire technical staff
Mapping the changing technological landscape: The university of Washington's 2005 faculty and student surveys on educational technology
Net Promoter Score: Using NPS to Measure IT Customer Support Satisfaction
A Less Dangerous "Ask Us Anything"
Successful implementation of an active learning laboratory in computer science
Exchange Your Outlook - A University Migration or: "the outlook's so bright, I gotta wear shades?"
Creating the customer service team: an ongoing process
List-less programming
The role of software tools in providing user services to supercomputer users
Three Years in the Solution Center
More than a warm body: the proper care & training of student workers
User services support levels for microcomputer hardware and software
Getting the good ones and keeping them: competing for talented student employees in computing support
The Transition to Cloud-Based Student Printing
Robust training programs: new techniques in applying quality assurance to the development process
On the hot seat: preventing staff burnout by rotating consulting responsibilities
"TBD": A Flexible Technology Training Model for Smaller Campuses
Measuring the effectiveness of circa operations training program
Online training @ duke: technology training - anytime, anywhere
Trying it Out with College Library: The Role of Beta-testing and the Pilot Process in Establishing Successful Services
A Help Desk Prescription - Curing Ills with a Dose of Remedy
The science of computer allocations
Barbarians at the gateway, defeating viruses in EDU
User services of the eighties
Academic and administrative computing: what's the difference?
Building bridges for learning within and between organizations
Seven years good luck: changing the labs at a regional university
Technology crash course: introducing new students to the campus computing environment
Desktop data management and security
Evaluating academic computing on campus and developing a 5-year plan
Oh no!: they want me to support students' computers...?
Blazing training trails with Wimba classroom to avoid travelling 'round the mountain
Out in Tech: An Open Discussion about Inclusive Workspaces
Trading Places: An Exchange Of (Human) Resources
An interactive system for reporting hardware and software problems
Migrating from novell to active directory
Keeping it going: a progress report on the 2nd year of coast-to-coast consulting
Leveraging the 24x7 Operations Center to Extend Help Desk Service Hours
Desktop security in an academic environment...: how to herd cats successfully
Uncovering expectations of web site visitors and building a site that makes discovering IT easy
Implementing an academic computing services experimental program on a university-wide basis
It's 2 a.m. do you know where your computers are?: earlham college and schooldude.com 18 months later
A "bare bones" approach to user seminars
Making the SIGUCCS experience last year-long; how a regional conference became a local chapter
User services and statistical users: Our changing relationship
Managing Macs made painless: leveraging the right tools for the job
Reduce response time: get "hooked" on a wiki
Dynamic approaches to setting learning objectives when teaching with new technologies
Challenges of the Change of Decentralized Support Structures in Combination with Digitization Processes in the Student Life Cycle. RWTHonline the New Campus Management System of RWTH Aachen University
What Learning to Practice Taught Me About the Practice of Learning
Collaborating on an online information system for MetaCenter
To serve or not to serve
SIGUCCS Academy
Overhaul your helpdesk ticketing system
A case study: implementing novell identity management at Drew University
Enterprise resource planning (ERP) implementation planning and structure: a recipe for ERP success
Student staff: a village philosophy
We've come a long way, baby!: but where women and technology are concerned, have we really?
From innovators to majority: evolution in faculty webCT training
The Master Internship Program at Wabash College
UF's Student Computer Requirement - After the First Wave
Evolutionary changes in microcomputer services and support
Adventures in Starting a Service Desk
Providing technology orientation for new faculty and staff
Proceedings of the 26th annual ACM SIGUCCS conference on User services, Bloomington, Indiana, USA, October 25-28, 1998
Believe in magic: creating a shift substitution system with no budget
Beyond formatting and fonts: Changing academic needs for computer-assisted document composition
Distribution to multiple platforms based on one video lecture archive
DESRS: An on-line documentation entry, search and retrieval system for academic computer users
Trusted computing architectures for a mobile IT infrastructure
Survival techniques of a conversion
Higher education ERP: a framework to reduce the pain
Building and maintaining instructional program libraries
Setting the direction for computer user groups: the City University of New York experience
Augmenting Intelligence: Ethical Challenges in the Age of AI
Learning a non-violent approach to technical assistance
Capturing malicious bots using a beneficial bot and wiki
Facilitating innovative faculty projects: an information technology perspective
Computer typesetting at a university
Using microcomputers for graphics notes
Our Design and Implementation of Multi-Factor Authentication Deployment for Microsoft 365 in Kyushu University
Integrating computers into the university curriculum: the experience of the UK computers
Centralized Directory Services and Accounts Management Project
Managing large publications/communications projects and surviving to tell the tale
I.T.'s not your parents' library: no box required
Windows 7: trials and tribulations
Image baby image, reloaded!: automating vista deployment
Service level agreements: keeping a rein on expectations
Keeping the pirates at bay-lor: waves of blackberry, sailing through mac support, and navigating the filemaker seas
Reduce pressure on students and it services via software-vendor programs and hosting
Taming Invisible Realms: New Tools for Managing Learning Space Wireless Environments
Training... A Key to Better Help Desk Consultants
Centralizing Server and Workstation Provisioning, Configuration, and Management with Foreman and Puppet
Technology in the hearts of the faculty
A Gopher interface to relational databases
User services - whom do you work for?
Software support: preempting the quick question
Tools for bringing support to users through the web
MEMO: an electronic consultation machine on VM CMS
The water is wide: network security at Kenyon College, 1995-2005
Licensing of microcomputer software
Some issues in providing campus-wide electronic mail
It's out there, somewhere..., but what's available, and how can I access it?
Dismantling the mystique: The changing role of documentation
In the outpost trenches: bridging physical gaps in customer service
Developing a framework for consulting policies and procedures
Distributed support assistants as partners
Within Reach: Fostering Success in the Classroom through Equitable Access to Technology
Improving customer support services: a total quality management approach
OS X: a ten-step program
So many labs: so little time
The art of the connection
Existing in a network environment: Challenges and responses
Tracking and planning staff time for an academic computing center
Growing our own: partnering with the city school district
Experiences with computer conferencing
Computer science education in small colleges - a report with recommendations
Development and delivery of a computer security strategy for a community of end users
Renovation of the Office 365 environment in Kyushu University: Integration of Account Management and Authentication
Web exams and surveys: using the Web to gather and disseminate information
Leadership essentials: racilitation skills for improving group effectiveness
Strategification; synergizing efficiencies; and meetingitis: what your bosses really do
Automating Residence Hall Internet Signups
Planning for future user services
Ripped Apart at the Seams: Re-Tailoring the Computer Training Program at Brown University
Implementing high-performance grid computing in student computer labs
New use for computers in the user services environment
The Administrative Information Center - two years later
PLATO support at a remote site
Certifying student web authors
Four months a buckeye: study leave as a means of revitalizing staff and facilitating change in academic computing services
Full-time staff boldly go where no part-time student has gone before
"You are the key to security": establishing a successful security awareness program
Living in an ACD World
Creating, Implementing, and Maintaining Successful Classroom Design
Distributed computing support: buying and selling it wholesale
Policy, expections, problems. The DePauw experience with allocating workstationsto every faculty member
Bringing email services to the desktop
Parallel reporting: the future of support
How to Ignite a Rocket Heading for the System Update?: Workshop for Training Human Resources Toward Updating the Campus Information System
Tutorials for Ada
Reengineering support for word and excel
Scientific information retrieval system: A new approach to research data management
Using our resources to improve publications
Climbing the PEAK of Customer Service: A Hands-on Workshop for Higher Education IT Support
e-Learning: making it happen now
Matrix: An alternate organization structure for the exchange and processing of information
The making of an unmonitored 24 hour access computer lab
Thinking Locally? Act Globally
Starting a courseware library on a shoestring or on beyond word processing
Building a suspension bridge: how teamwork bridges the gap
Using tours and demonstrations for orienting new users
Low TCO and high-speed network infrastructure with virtual technology
Electronic delivery of software: implementation of a robust, effective solution
The changing of the guard: a case study of change in computing
A Student-run Helpdesk at Cornell University - Does it Work?
The call tracking system
Building Community in the IT Workplace: Dispelling Myths, Encouraging Openness, and Telling the Truth
Using a course management system to create a training course for student employees
The art of productive meetings
"One Stop Shopping" Getting Connected at Texas A&M University
Promoting computer literacy: a search for cost-effective alternatives
Issues in user services management for the 90s
Elevating Network Performance - Part II from IPv6 and Network Security Deployments
Stemming the tide: laptop support without a mandate
Establishing a faculty computing resource library
Internal Think Tanks for Innovation and Team-Building
Needs Analysis for Instructional Technology Projects
Providing learning alternatives
The Great Migration: How IT Training Moved From Live Workshops to Asynchronous Online Courses
Student Staff in IT: From "just a job" to a career
You want us to support WHAT?!? negotiation, delivery and cultivation: the gateway to excellent service deployment
Visualizing user activity in open e-learning contexts: challenges and techniques for operational management
From yellow stickies to the world-wide web: the evolution of problem tracking at the University of Houston
Student hiring: why not make it an event?
Putting iPads in the hands of faculty
Building an effective software deployment process
Effective realization of Kermit's microcomputer potential
Removing UNIX's stigma as a four-letter word: it's easy!
Client Driven Change Management
Diary of a trainer: learning to create online learning experiences
Problems in planning computer graphics at a university computer center
Retreats
The Federal City College Computer Center
REPLAY: an integrated and open solution to produce, handle, and distributeaudio-visual (lecture) recordings