yusuke1997/dblp-id-title huggingface dataset:
Hiring, training and tetaining: managing student employee turnover
How Do you Migrate your System to the Cloud Environment? An Example of Conversion from Silo Type to Horizontal Type
Doing more with less
Putting OSX in an open access lab: (or "The Joy of X")
You're (Probably) Not Bad at Your Job: Impostor Syndrome and IT Work
Extending support services to anticipate growing user needs
The changing face of computing or changing the face of computing
Changing methodology of User Services at Cuyahoga community college
Looking Forward to Service Desk Excellence
Operators and systems programmers are people, too
Working together: improving communications between help desk personnel and faculty
Statistical approach to lab management or how to add finesse to managing labs (poster)
Why do students work for academic computing services?
Small colleges: Universal problems, creative solutions
Full text retrieval of documents identified in on-line library catalogs via internet
Implementation of a WebDAV-based Collaborative Distance Learning Environment
Breaking through the beaver dam: guiding your customers and staff through a major restructure
Software engineering meets user services: a methodology for developing user
Shared Computers and VDI Systems in the BYOD Era
Exploring the training wilderness
Conquering Student Printing
San Diego supercomputer center: an overview
Proceedings of the 16th annual ACM SIGUCCS Conference on User Services, Long Beach, CA, USA, October 30 - November 02, 1988
Leveraging both quantitative and qualitative data sources to improve IT help desk support services
Providing information technology services at Queen's: a task-oriented approach
Campus planning portfolio: using the peopleSoft portal to develop a planning website for middle states accreditation
Leverage your transformative technology support
Student employees in academic computing: more than just baby-sitters for equipment
Agents for electronic markets as performing actors (poster)
Tapping an unlimited resource: the young, talented and creative minds of student workers
The increasing demands of micro support
Application serving: a solution to old problems or a new problem?
Expansion of computer consulting resources in a university environment
Heroic effort is not a sustainable model
Policies for the digital age campus
To Fee, or Not To Fee: Asking The Right Questions About Student Technology Fees
Faculty support services: a transformer between user needs and a changing technology
Making Sense Out of Information Chaos
The concerns of new trainers
Tune up! tips & tricks for your audience to get the most from your presentation
Slowing the meatgrinder: reducing "burnout" and increasing job satisfaction in user services
Toward an integrated approach to information services support
On the care and feeding of superusers
Publishing requires much more than desktop publishing systems
Special computing resources and services for Indiana University departments
The front line battle against P2P
Why can't I do it here?: using students as policy educators and enforcers
Leading from the middle
Crafting Career-Ready Student Tech Gurus
Moving Away From Hybrid-Joined Windows Workstations: A Cloud-Forward Transformation: A Cloud-Forward Transformation
SIGUCCS Academy: Project Management Overview for IT Managers
Effective second-level networking support on large and small campuses
Navigating through a sea of information: an experiment in the development of an expert system for consulting questions
Supporting microcomputer communications: A progress report
Comments on the computer science/computer center interface
Training Helpdesk: using students to beat the odds
SuperGeek: trying to change the way we interact with client contact
Mac OS X tips and tricks in a lab environment
No one needs it, (until they need it) implementing a new desktop backup solution
Managing your training from registration through attendance statistics (poster session)
One solution for project management
Printed pages vs. web pages: the documentation dilemma
Scantastic voyage
A strategy for word processing training
Marketing computer services in the academic environment: Some practical considerations
Faculty training initiative at the indiana university school of education: a paricipative effort
An Attempt of Automatic and Flexible Operation of Campus Equipment Using Bot Computing
The special training needs of the first-time microcomputer user
Developing a synchronous web seminar application for online learning
Students, ethics & electronic communication: an adventure in user education
Building collaborative technology learning environments
Co-operative computing at five Southern Ontario universities
An Attempt of On-demand Automated Connection Test Suite for Updating Network Infrastructure
Tying benchmarks and metrics to evaluations and organizational performance: the role of facilitating activities
Navigating the streams of online training: discovering new pathways to information distribution
Distributed support model for implementation of library automation (IO) at Indiana University
Voice for all: adopting content management in frontline technical support
How to conduct a needs assessment study on training and documentation
Adventures in Mentoring: Lessons Learned from a Peer Mentor
ITS Advanced Support Team: Swiss Army Knife or Ticket Dumpster?
Providing support to the expanding university
Constructing a web-based asynchronous and synchronous collaboration environment using WebDAV and Lotus Sametime
Ready, connect, learn: preparing students for campus technology
Beyond evolution: the transformation of the Princeton University help desk
Alternate reality games: a realistic approach to gaming on campus?
Techniques for mass training in basic computer skills
Active Learning Success by Partnering Across the Institution
Producing Video Clips for Information Ethics and Security in Higher Education
PERTs: the support side solution to residential computing
A technique for assisting researchers in the orderly transfer of information via magnetic tape
Doing more with less: departmental labs support
Friendly but streamlined: implementing an integrated university computing environment
User state migration tool: migrating to windows 7 with ease and efficiency
Active learning approaches to training: encouraging the self-taught user
The successes of centralization "merger of support services"
Help desk metamorphosis (from being despised to being valued)
Building a help desk from scratch, with no staff, no equipment and no money: molding novice student consultants into seasoned help desk operators
Desktop publishing: some considerations for user services
Communities of practice: dare to share the knowledge
What's old is new again: training is the information technology constant
Managing faculty support: expectations and change in the classroom
EdCert: education certification for computing support professionals
Projectors, laptops, and remotes, oh my!: taming the lions and tigers and bears of classroom technology-the UWF model
Providing user services with cross-organizational cooperation
Windows 2000 Deployment Technical Challenges at the University of Colorado at Boulder
How come COM?
To DOS or not to DOS
SPSS: beginning its second decade
Measured the concerns of the business community lately?
Moving mountains: integrating innovative pedagogy and technology techniques into a semester-long new faculty orientation program
Training the campus: a look at Acadia University computer support training
An integrated approach to user services software support
User services in a semi-autonomous, decentralized computing environment
Graphic design awareness in a computing environment
Meeting the needs of the social science user
eDesktop
Automating access to computing services
Virtualization: virtually at the desktop
Graphics/video/audio processing technologies to deliver training
Japanese Activities to bring online academic meetings against COVID-19: How We Learned to Stop Worrying and Love the Online Meetings
External customers enhance university services
Web-based technologies: reaching their ultimate potential on restricted budgets
Using video podcasts to enhance consulting
T.W.I.S.T.: trust the wisdom in student teams
Resnet at MIT - bringing the internet home
Security and privacy (abstract)
"Help, come and fix it for me!"
Of Teams and White Papers: Do Working Groups Work?
Information Provision vs. Direct Services in User Support
The quantum community
The notice file system
Online faculty qualifications assurance system
Networking & connectivity at the University of Cincinnati
An evaluation of private cloud system for desktop environments
Forging new partnerships in uncharted waters: staff and student consultants using the world wide web to get the information to users
Owl: An on-line consulting service
A director's view of an academic computing services career
Supercomputing at the University of Arizona
Putting the horse before the cart: preparing your staff for project management software
The avail system
Then and Now: The Evolving Landscape of Technology Training
Developing instructional microcomputer laboratories for a university
Changing the Face of Student Employment in IT at the University of Rochester
Leadership Journey: Organization to Communication
Training Help Desk Students: The Never Ending Task
UNB's single site service source
Improving user services through system performance data bases
Brand New Designed Virtual Computer Classroom in BYOD era
The 1, 2, 3's of Helping Yourself: Search for Answers, Not for Documentation
Experiences in operating a university computer store and providing microcomputer services
Providing dial-up graphic access to Internet
Being there: a "teach them to fish..." approach to training and support using WebEx TM , videoconferencing, and the telephone
Ergonomics - the miracle drug for terminal illness at MIT?
Some Considerations for Designing and Supporting XR Experiences in Classroom Settings
Establishing a network control center
Electronic consulting: software tools to enhance consulting at the San Diego Supercomputer Center
User services - a british perspective
Understaffed?: A Case Study in Empowering a User Community to Get a Large Project Done
Working miracles: providing Mac & PC data recovery services
I didn't even know it was user services
What's hot on the internet?
Creating a story and message about information technology on your campus: the power of a technology profile
The microcomputer software library (abstract only): a proactive approach to the software distribution and support problem for user services
Conjuring funding for services
Extending the centralized helpdesk functionality to improve decentralized support
Supporting package software documentation: options for user services groups
The technology of word processing
Monitoring Servers, With a Little Help from my Bots
Looking Forward to An Improved Service Desk Experience
Online student enrollment system
Literacy and computer illiteracy
Providing students 24/7 virtual access and hands-on training using vmware GSX server
Little guys make a big splash: PDA projects at Virginia Commonwealth University
Regional Conferences that Work (A good way to get out of the office for a day)
Approaches to Computer Lab Management: Lockdown vs. Freedom
Cultivating an awesome IT staff
The use of electronic mail for user services
Converting from paper to HTML
Budgeting in a time of inflation and austerity - some UK experiences
One year later: A large system conversion
Proceedings of the 2015 ACM Annual Conference on SIGUCCS, St. Petersburg, FL, USA, November 9-13, 2015
Team mission: solutions for managing software
A new approach to data archive decision-making
Putting out the fire before it starts: proactive technology support
Data communications teams: the best of both worlds
What are those students really doing?
Preparing For Your Software Asset Management Journey
A user-friendly menu interface for UNIX
The potential of the computing center library
What's growing on your keyboards?
Turning the titanic: changing a PIN to a password
Evolving paradigms in student staffing (staffing and organizational issues) (panel)
The networked library: a cooperative training program for today's campus
Java and reports, some solutions for the past, present and future
Invert your training program: have applicants train themselves before you hire
Outsourcing the student resNet: (we've had enough!)
IPv6 and Network Security Deployment Use Cases
The proper care and feeding of your help desk
Building a Secure Network during the COVID-19
Creating an atmosphere of responsible computing
What is cyberinfrastructure
Remedial Help Desk 101 at Florida State University
In-house documentation in a small college
Evolving consulting services into an academic setting
Web 2.0 in blackboard learn: mind the template
The role of computer-center committees
Teaching With Technology Takes Teamwork, Tools, and Talent
Modern version control: creating an efficient development ecosystem
Setting up, controlling, and maintaining multiple, non-networked, open-use microcomputer labs
How to put "Fire" back into the burnt-out employee
Navigating new waters: a proposal for dealing with emerging technology
Intermail & commercial mail relay services
On the Road to Becoming a Statewide ISP
Proceedings of the 31st Annual ACM SIGUCCS Conference on User Services 2003, San Antonio, TX, USA, September 21-24, 2003
Network based home directories using OS X serv
Office 2007 at DePauw: a campus-wide rollout strategy
Evolving Practices in Windows Endpoint Deployment
Home Page in a Hurry
Microcomputers for faculty
A locally modifiable VMS reference guide
Pros and cons of various user education modes
The importance of a proactive approach to education at an educational/academic computer center
The Proctoring Center: Software and Hardware Needs for the Disabled Student
Community and Connections in Information Technology: An interactive fireside chat
DocShare: A Collaboration that Works - And Saves Work
Creating a positive first impression of information technology support at the start of school
A platform independent tool for evaluating performance of computing equipment for a computer laboratory
But i wasn't trained on that!: the use and abuse of training tools
Micros for students-a computer-intensive environment
Sign, Sign, Everywhere a Sign, BYOD: Build Your Own Digital Sign
Dealing with an increasing user/consultant ratio
Technology learning assistants: students tutoring faculty in technology
The COVID-19 Pandemic and Retooling Application Delivery: The Transformation from Physical to Cloud-Based Infrastructure
Moodle integration of an automated account enabling system and a user status collection system
Developing a user services professional
Supporting Students and Technology at Stanford University
Ball State University Faculty/Staff Minicourse Registration Project
TECH spyware raid: the PEA matrix
Wired for wireless: extending your network and expanding your reach
Student Driven Digital Signage
Software ownership and charging
In-room computing in Akers Residence Hall at Michigan State University
The Use of Learning Management Systems and Covid-19: Perceptions in the Last two Years
Improving personal efficiency: Time management in today's changing university computing environment
The unique stresses of user services
From 0 - 60 in 4.2 seconds supporting the RESNET
Faculty development centers: assessing needs (and wants)
Organizing new interactions: internet portals in the instructional computer lab
Advisory committees: one approach to user input
Teaching users to fish: hooks, lines and sinkers for reading computer documentat
The priority and organization of documentation at SUNY-Binghamton
Getting better while getting less: improve your service without expanding your budget
Moving beyond the boundaries: student, staff and faculty technology education
Proceedings of the 4th annual ACM SIGUCCS conference on User services, Tucson, Arizona, USA, November 7-10, 1976
Teaching an Old Yellow Jacket New Tricks - Adopting Change Management
A Large-scale PC Environment for Research and Education Based on Netboot Thin Clients
Report of a Cooperative High School and University Class using High-speed Network
Developing your ESP (existing support program) for fun and profit-or-implementing a successful tiered client services program
Developing a comprehensive communication strategy to meet the needs of various stakeholder groups
TAG: you're it!
The "human element" approach to decision making... lets try reorganization
You can offer inexpensive statistical consulting
Creating usable simplicity in a text-based "quick help" website
I'll See You Online
Is 3 pace: casting the information security spell for cultural change
Teamwork is the heart of technology
The cooperative effort to promote the use of GIS technology at Michigan State University
ITS professional development: refine, reward, retain
Voluntary centralization of user support in a de-centralized organization
NMSU: an electronic information system
Respecting diversity: designing from a feminine perspective
The dual os classroom: if you build it, will they come?
The two musketeers: all in one and one for all!
Hello, world! a guide for transmitting multilingual electronic mail
Department outreach: forging new links of communication and support
A new thought paradigm: delivering cost effective and ubiquitously accessible storage with enterprise backup system via a multi-tiered storage framework
High performance computing: delivering valuable and valued services at colleges and universities
One IT Serving Many - Using ITSM to Drive Organizational Change and Align a Federated IT Organization
Consulting services and the social sciences: Communication and cooperation
RDF, Jena, SparQL and the 'Semantic Web'
Elevating your career and making a difference: the SIGUCCS mentoring program
Cyberinfrastructure as a Platform to Facilitate Effective Collaboration between Institutions and Support Collaboratories
Walk hand in hand with me: centering on efforts at internationalizing, writing & computing across the curriculum
Evolution of three help desks
Videotex at Clemson
I lift the lamp beside the golden door]
It takes a village to build an image
The consultant game
Strategic guidance: blazing a path to student employee excellence in leadership
A documentation system, philosophy and implementation at the UAB University Computer Center
Let's get sTARTed!: creating an online technology orientation
A collaborative effort to support education reform through technology
Redesigning the Technology Knowledge Base Website While Developing Sustainable Processes
The wireless tightrope: an economical, secure, and user friendly approach for the wireless campus
Community computing and the computing community
Implementation of a Dynamic Web Database: Interface Using Cold Fusion
Network based storage: getting students to actually use it
eDesk Online - Internal Development and Deployment of HelpDesk Management Software
Selection criterion and implementation of a trouble tracking system: what's in a paradigm?
Creating a mobile computer lab for staff training
PubsOnline: open source bibliography database
Training and documentation
Integrating educational technology with a limited support staff
Linking the colleges and the computer science center or puzzle pieces fit together
Managing computer center documentation with an integrated database
Meeting user needs through in-service student projects
Student consultant achievement program for training and performance management
Consultant, clone thyself!
Bridging the gap with emergency operating procedures
Cross-training of student consultants
Doing more with less for the good of all
Hypermedia: a face lift for presentation research and development: a user services function
Distributed training: the MSU computer laboratory departmental trainer program
High-speed network infrastructure between KIT's campuses for computer system redundancy
Image baby image!: making pc cloning more efficient
A structured approach for developing a campus-wide network
Who is carrying the monkey? the service manager concept
"Keeping those cards and letters coming" or how to make a reliable and stable campus wide information system
Badges: Do We Need to Show You Some Stinkin' Badges?
Manage All the Computer Labs on Campus? What Did I Do to Deserve This?
Specialized computer labs: care and feeding
Instructional development of computer workshops at Indiana University
Stanford University low overhead timesharing
You cannot lead a horse to water: taking charge of microcomputer support
Transition in graphics - the intelligent interface
The death of personal computing at the University of Scranton
The Road to Building AV Support in Higher Ed
Supporting the supporters
What is it with these kids?: a generational insight into student workers and customers
Microcomputers - acquisition and use
Multimedia magic: moving beyond text
Timeline to efficiency
The Transformation of IT Support at the University of Colorado at Boulder
Making IT happen - at Indiana University
Condemned to repeat history: lessons I'm still learning
Reference interviews and the computing center help desk
Desktop videoconferencing - first steps
The sailor master trainer training program
Schmoozing at the Home Office: Reflections on Telecommuting and Flexible Work Arrangements for IT Professionals
Computer Abuse, Information Technologies and Judicial Affairs
Marketers: leading or following the needs of the customer?
Diffusion theory: borrowing a publications theory from the business world
Teleteaching anywhere solution kit (Tele-TASK) goes mobile
Trying to stay ahead of the pack: developing and supporting a WWW-based campus-wide information system on a networked campus
The A.R.T. of content management training
Proceedings of the 9th annual ACM SIGUCCS conference on User services, Atlanta, Georgia, USA, October 11-14, 1981
Needs assessment and design of course management system (CMS) using open and community source frameworks in post-secondary institutions
Unrestricted Secure Computing
How to design an aesthetically-pleasing, ADA-compliant website
Creating a Help Center from Scratch: A Recipe for Success
Solve and Evolve: Practical Applications for Knowledge-Centered Service
Exploring the Intersection of Data, Empowerment and Planning for an IT Organization
Information in the air and in the wave
A suggestion box of a different color
Knowledgebase Integration with a 24-hour Help Desk
Thought and deed: bridging the gap between administration and user
All in the family: creating a family of IT sites
Knowledge Management: A Cookbook for Beginners
The changing role of the user in application systems development
Designing an effective Macintosh training program
Combining audio/visual and computing support
Rejoining the Team I Never Left
Slaying the Bad Communication Beast!
Systems implementation of the four gopher servers
Mixing and matching usage data: techniques for mining varied activity data sources
Can you teach data base with a felt board?...or, how to improve training using a systems approach
Synergy in action: when information systems and library services collaborate to create successful client-centered computing labs
OSU helpdesk: a cost-effective helpdesk solution for everyone
The Computer Center's potential as a community educational resource tool: an overview of the Pennsylvania State College system computing activities and an introduction to the session
"Connecting" distributed support: the UW-Madison Tech Partners Program
One size does not fit all (but a good model might): the academic media & technology pyramid
Creating a "Phoenix" Service Desk
Expanding technology access
Training students on customer service excellence
Continuous change: a help desk motto
Bucknell's software service clinic - meeting a computing support challenge
Current budgets for user services
Computer conferencing systems: how do we support them?
The information distribution system at the University of Georgia and the role of the document manager
transitioning to universal print queue and remote campus distribution of printing and copying services
Dr. InfoSec: How to Teach Your Community to Stop Worrying and Love 2-Factor Authentication
Promoting instructional computing