yusuke1997/dblp-id-title huggingface dataset:
Education goes the distance with IPTV
Maintenance of student computer accounts at the University of Pittsburgh
Postmaster@virginia.edu: when user support is postmaster
Getting Students Off on the Right Foot: One Step Toward Building the Future at ISU
The college consultant program marketing management challenges
Bringing electronic mail to the masses phase I: Eudora
Help desk training: art, science, or prayer
Transitioning from Blackboard to Moodle amidst Natural Disaster: Faculty and Students Perceptions
Who spins the Web?
Automation & delegation to reduce lab management workload
Consulting is not a matter of facts
Hypermedia support services for instruction at Michigan State University
Poof: no more viruses
Review without violence
Own your own color print shop for fun and (a small) profit
Personality inventories and cognitive frames: understanding the balance in managing and leading IT organizations
Five Things I Have Learned From My Travel Adventures That Have Made Me A Better Employee
Portable Cloud Computing System: A System which Makes Everywhere an ICT Enhanced Classroom
Creating a cost effective news and email interface to the Internet
Managing the student consultant
There's gold in them thar networks! or searching for treasure in all the wrong places
Don't let the millennium bug bite you (or, how to make a silk purse from a sow's ear)
Baiting the hook: catching and keeping quality student employees through professional development and non-numeric incentives
Gauging adoptability: a case study of e-portfolio template development
Seamless integration of client server applications
User feedback and how to get it
Discussant comments on sources and types of service
Open your eyes...speak your mind...help desk communicating
Make Professional Time for Yourself
Using a ten step plan to provide outstanding customer service
Burn out in user services
Changing services: clients, quality, and collaboration
Escaping the paranoid-critical trap
Handling microcomputers in the university environment
A computer literacy mini-course
This isn't your father's computer lab: computer labs redefined
Fill-in-the-blank JCL: why we did it and how
Spreading the word: funding faculty to train faculty in the California State University
What can SIGUCC do for you? (Forum)
Read all about it!: help desk newsletter informs and enlightens organization
TIPS - today's information processing skills
Creating a culture of technical caution: addressing the issues of security, privacy protection and the ethical use of technology
Working in Higher Ed IT: Should I Stay or Should I Go?
FRAME BY FRAME: The Development and Integration of a Community Stop-motion Animation Area at Mount Holyoke College
How I Spent My Summer Vacation: MacGyvering The Last Of The Intel iMacs For Lab Use
Internal and external communication and collaboration: building a strong help desk environment
Using BitTorrent to distribute virtual machine images for classes
Le Menu: changing the user interface on a local area network
You can't build a bridge without a solid foundation: training, support, documentation and communication - the right foundation
Residence hall consulting: what we've learned at Penn State
Leverage your Mac to support multiple OS environments
Information security training: lessons learned along the trail
Presenting a united front
Configuring student computer laboratories for effective utilization through network management
Collaborate, plan, deploy, and train: office 2007 in the classrooms and labs across campus
Supporting PeopleSoft in an Academic Environment: Pitbull or Poodle?
Using FAQs to Help Users Help Themselves
Too Much Too Soon vs Too Little Too Late
Course management in the twinkle of an eye - LCMS: a professional course management system
Using coLinux to provide a linux environment on windows PC in public computer labs
Status of a digital life and learning program
Using baldrige method frameworks, excellence in higher education standards, and the sakai CLE for the self assessment process
Handling site-license agreements and public domain software architecture
Developing service assessment metrics
Board Games As Relationship Building Tools
Draft Day: How Lessons from Fantasy Football Can Teach About Staffing
Technical aspects of lab management
The magical world of an information commons
Technology as the new liberal art: the DePauw University approach to pervasive information fluency
Doe software: scientific and engineering software for sharing
Slaying the desktop management dragon with configuration manager 2012
Blazing a web CMS trail at the University of Delaware
New customers, new challenges, new structure: realigning support to survive massive growth
The design of a low-cost, high-speed local area network
Computer center / library cooperation: the Greensboro model
Innovative Engineering Learning Center: Design Concepts and Outcomes
Adding big blue to the palette: plans, projects, and problems
We have the technology: rebuilding a department from the ground up
5-year Efforts and Operational Results of Virtual Computer Classroom in TUAT
Supporting clickers on campus and the faculty who use them
User's groups - a source of information
What Cats Can Teach Us About Excellent Customer Service
Producing a campus information technology showcase
Advantages and disadvantages of decentralized computing services
The circle of internal communication
A modular design for user satisfaction assessments
CAREing for users at Syracuse University
Thin-clients for clusters: working ourselves out of a job?
Providing Internet applications in a community college computer lab
New wine in old skins, or, was all this ferment really necessary?
The next step: User-defined microcomputing facilities
Same campus, different worlds
Social issues surrounding electronic mail
Managing open access labs: "MacGyver principle"
Getting it into the orientation mix
The use of student workers in computer lab management at the University of Scranton
The Mississippi supercomputer project or what's a nice machine like you doing ina place like Mississippi?
Technical writing as a speciality
The [216: 1 Ratio]: bridging the growing support gap through proactive deployment of emerging technologies
Adapting courses to meet faculty, staff, and student needs
The road less traveled: staff-driven re-org
Is your support services train derailing?: how one integrated software package got us back on track
Success and failure of audience response systems in the classroom
Good Migrations: Finding New Home for Support Articles, Done with Minimum Resources
Student employees supporting campus computing: benefits for everyone
"It's alive! it's alive! we've created a monster!": implementing a new test scanning system at VCU
Managing change in a wide-area network
Culture, cost, & conscience: a strategy for introducing electronic computing publications at Indiana University
Early Adopters An Internet 2 Middleware Project
Why to market IT services and how to do it
Applications of TQM for user services
The UTPB computer science research lab: running on student power
Check This Out Lending Laptops and Other Technology
Comments on the administrative/academic interface
Redesigning a large and complex website: how to begin, and a method for success
Reach Out and Teach Me!
Using intelligent e services to empower users and decrease first-level support issues
PGP whole disk encryption: blazing trails in IT security at UW Medicine
Mastering Customer Requests - Triage Guide to Efficient Resolution
The Davis financial information system: using e-mail and the web in a campus-wide training and support program
Kicking It Up a Notch: Adding Zest to Your Student Employee Training
Do you talk with your computer?
Designing usable hypertext documents in Mosaic
Communication Skills and Teaming are a Project Manager's Best Tools
Shared Responsibility: An Approach to Productive LAN Management
Charting a knowledge base solution: empowering student-employees and delivering expert answers
The impact of networking on university computer centers
How's your EQ? - Let's find out!
Developing an Effective Scope of Work (SOW)
HDD: a helpdesk database
Implementing an online registration process for the IT short course training program
Preventing the seminar from hell
Network abuse - a lesson from the trenches
The program library: adapting to user needs
How can documentors keep in touch with users?
Managing the user services function
Managing people who used to be your peers: how things change
The Art of the Blameless Retrospective
"King Kong versus Godzilla": a team approach to training on Internet resources
Marketing tools for increasing revenue and improving service
Computer service rates and user support
Implementing and Supporting a Wireless Classroom
A microcomputer demonstration and evaluation lab
CampusEMonitor: Intelligent Campus Environment Room Monitoring System
Effective moderation of computer conferences - notes and suggestions
Classnet: automated support of web classes
Mechanisms for the delivery of documentation services to users
The challenges and successes of implementing an enterprise patch management solution
Spam software evaluation, training, and support: fighting back to reclaim the email inbox
Technology Renewal Program at Ithaca College
The death of training: new strategies for user education
The ResNet Obstacle Course
Implementing a PC affiliate program
Calling Up IT Prospects
In Defense of the Monolith: How Standards are Good News for Innovation
Interviewing Teams or How to Hire the Perfect Boss
Student Employee Attendance Point System
It's not easy being green: students and "the problem with printing"
Technology magic: software distribution at Indiana University
Cook 'em Like Gumbo
Dialing for DELCAT: the end users justify the means
Building an Enterprise Web Infrastructure Using Windows 2000
Penn State's "Lab Manager"
User communication in a heterogeneous distributed network
Computing support services: turning the maze into a map
EBB and flow: An electronic bulletin board
Oh where, oh where has my software gone...new techniques for managing the software library
Reenvisioning training: new partnerships and focus
Using models to "teach the Internet" or why should we want to teach users about client/server architecture?
Plans for an information literacy course
Web design and maintenance
Knowledge Bases: How to Build a Virtual Helpdesk (and why, and how much)
Managing information on-line: there are so many players you can't find the game boards or models for campus-wide information systems
Training? Selling? BOTH!!!
Staffing the user services function
Inspiring teamwork & communication with a content management system
Starting a university microcomputer maintenance program
Managing on oft overlooked resource: student employees
Implementation and Experience of Learning Support Application for Students in Classes
What to look for in a workstation
Maintaining credibility in user education
Changing expectations of our users
Aiming for a consolidated help desk - a consultant's point of view
Design and Implementation of the Cisco Webex System Based on Self-service Sign-up Using G Suite for Rapid Deployment
Author, publisher, and computer center
Recipe to lab management or the cookie cutter approach to building labs
Make the SIGUCCS experience last: become a local chapter
A successful user services generated campus master plan
Microcomputer software management: a user-oriented approach
The windows 7 build key: redesigning and automating image deployment
The many benefits of cultivating a community among IT staff
The role of the faculty research consultant at Indiana University
CARPE DIEM: seizing the day and reaping the benefit of student involvement in tools development
Has your help desk graduated yet?
Windows To Go: Leveraging a Portable Operating System
Challenges and changes: the migration of Western Kentucky University from an IBM mainframe environment to a microcomputer, Novell LAN based network
Using an automatic marking system for programming courses
Using PC-Rdist's layers and packages to maintain labs
Graphic image handling in a multi-media system
Windows Vista: implementation challenges
Effective computer education
Utilizing educational lean to enhance the information technology project intake process
SafetyNET -- designing and implementing a technology support program for students
Bonus material: student commentary on multimedia assignments
Don't be afraid to reorganize
Reporting application usage in a LAN environment
Bring your own computers project in Kyushu university
User services staff & faculty collaboration: cruel and unusual punishment?
Operationalizing Transparency: : Putting the What, How, Who, and Why into Decision-Making
The Argonne workstation evaluation and demonstration room
Computer lab solutions for everyday problems
Security on computer networks
Selling your software
Campus MIS and OA services for students and faculty
A model of successful collaboration and integration of help desk/computer training services and resources
A course's comparative analysis: traditional classroom and distance learning
A modest proposal in response to the chronic underfunding of microcomputer facilities
Consistency and Convenience: Use of Canvas in Help Desk Staff Training
Leadership Improv - Again!
Developing an eLearning support model
The difficult client: consulting techniques from the human services
Personal networks: how does your support garden grow?
Computer video classes a view from both sides of the camera
To web or not to web
You can't do it all!: using student leaders to manage the team
BITS based imaging process
Found in Translation: Lean Lessons from Manufacturing and Healthcare
Maximizing the benefits of using student employees
Documentation for the academic user
The future is nigh upon us..
Supporting digital exams: riding class V rapids through exam policy, tech policy, and exam support
The Lighthouse: a lightweight call tracking system for adapting to changing technology needs
Experience with software blanket contract in Kyushu University
The Past, Current, and Future of our Email Services in Kyushu University
Self-instructional modules: Their development and use by user services
Teaching with Technology: Designing, Implementing and Sustaining Faculty Development Programs
Building Non-traditional Collaborations Using New Technologies
Programming support and faculty development: A view from an instructional computing consulting service
Open Source Platform for Teaching Administration of Unix-like Systems
An A11Y-ance
Contemplating Public NTP Service Issues: How to Terminate Large-scale Infrastructure Service
Building important relationships
Deans' electronic mail project
Yesterday, I knew all the answers
Pump up the jam!: tips and tricks to motivate you and your staff
Text processing - where do we go from here?
Moving BITnet users from one operating system to another: problems & solutions
A case study in office automation training: UAB's student accounting services
The departmental user services program - a mixed model for distributed user support
Applications development for the 1980's
Enhancing support and learning services for instructors and students who engage in course-related multimedia and web
The development and implementation of an executive seminar on computer awareness for university administrators
Psycological factors in computer programming advisement in a university environment
Transitioning to teaching online: factors that can help or hinder the process
Organizing a class in microcomputer to mainframe communication
Implementing LIES (Location Independent Email Service)
Documentation for novice computer users
Helping the help desk with a telephone menu
Caught in the World Wide Web: MIT moves computer documentation online
How Faculty Use Information Technology At A Small Liberal Arts College: A Case Study
Nonviolent crowd control
Actual Practice of Short Time Period Implementation of Multiple Web Conferencing Systems for Online Classes
We got the message: creating an instant messenger service point
Lion taming: desktop management of Apple devices
Making the switch to microsoft's live@edu services
A checklist for transporting large user codes
Five Things to [try to] Include in Every Presentation
The challenge of the Internet explosion: ideas for staying ahead of the users
Integrating computing into the curriculum
Proceedings of the 11th annual ACM SIGUCCS conference on User services, New Orleans, Louisiana, USA, October 5-7, 1983
Me and my shadow
My 2023 SIGUCCS Book Report
Scheduling student employees doesn't have to make you crazy
AwardU: A Formal, Fair, Fun Program to Honor IT Staff
Combining libraries, computing, and telecommunications: a work in progress
A Journey into Hybrid Meetings: A story of a team's journey into hybridizing their meeting rooms, the outcomes, and lessons learned along the way
From Patient to Population
Collaboration with IT & cops for emergency communications
Promoting academic computing: Description of a faculty intern program
Colgate university's ITS study groups: in-house personal and professional development
The magic black box
Choosing a Classroom Polling Vendor
At Your Service: The NC State Experience Managing the Google Service Team
Establishing documentation standards
Defining learning management system skills for faculty: an instructional design workshop for faculty technology trainers
Technology Replacement & Avoiding Obsolescence: is it possible?
Better results in mathematics lessons with a virtual personal teacher
Providing distributed services in a small college setting or surviving as a user services generalist
Sleeping with their eyes open: a guide to student staff training
Implementation of file interpolation detection system
Pick a medium, but not just any medium
TIMS, a Testing Information and Management System
Rolling out a department service to all of campus: do's and don'ts
Encryption technologies: testing and identifying campus needs
How does a centralized computer center with a large mainframe adapt to the introduction of lots of micros?
Prerequisites for a national network of university computers
Beyond familiar shores: faculty teaching with technology
Energy overhead of the graphical user interface in server operating systems
Experiences with a data set security system in a university environment
The implementation of prometheus: a case study
Meeting the technology needs of the differently-abled student
IT professional development and helpdesk support on a shoestring budget or renewable resources
Twenty years of electronic publishing at Syracuse University: from Rube Goldberg to the real thing
User documentation: Types and preparation methods
Create interactive web illustrations with google maps
Daniel R. Jay, Crime and Punishment in Cyberspace: Dealing with Law Enforcement and the Courts
The changing role of computer center user services (abstract only): supporting the traditional mainframe user and the personal computer user
Collaborative Gopher design and management: a case study in library/computer center cooperation
How Student Workers Saved the Day
The agony and promise of User Services
Implementation and Initial Operation of IDaaS as Integrated Authentication Infrastructure in TUAT
The SNet model: access, security and e-services for students
Writing collaborative documentation over the network or it sure beats trudging to another working session in a snowstorm!
Homegrown web applications that organize, optimize and energize
Experiences in the establishment of a microcomputer support laboratory
Proceedings of the 22nd Annual ACM SIGUCCS Conference on User Services, October 15-18, 1994, Ypsilanti, Michigan, USA
Charting a course for software licensing and distribution
Activity notes by electronic mail: improving meeting effectiveness
Microcomputers as a productivity tool at a satellite campus
Microcomputers and mainframes: A marriage of effectiveness
A Leadership Framework
Bridging the student support gap
A hyperCard tutorial that accommodates different learning styles
Faculty orientation program
The Web as a campus wide information system: tunnel of love or house of mirrors
Retake control of your classroom technology
Compared to operation overlord, deploying and supporting laptops should be easy
Evaluation of academic computing - user oriented
Volunteerism: a new idea for filling university information technology needs
UD dropbox 2.0: collaboration magic
Encouraging ethical use and providing secure computing to 46, 000 undergraduates
A work of art: creating a site/classroom build from scratch
Student employee web portal
VDI: Third Times a Charm When Comes to Digital Signage
Yet Another Wearable LED Matrix Sign System for Campus Guiding
Cares the current awareness reference service at Iowa state university
All hands on deck: a new approach to staff development
A work-training program for developing consultants at the University of Missouri - St. Louis
Supporting the Rapid Adaptation to Remote Teaching Modality: Software and Hardware Edition
Women in IT: The Endangered Gender
User services and software development
Partnership in technology
Computer Augmented Video Education at the United States Naval Academy
When Students Ask, "What's in it for me?": Answer, "a career!"
Providing support for local area networking
Technology classrooms at Penn State
CARE: An Empathy-Based Approach
Using teams to build a campus communications portal
Strategic Partnerships for Managing Labs
Supercomputer applications: helping users cope with tough programming problems
Blending military chain of command with the typical it support model to support the largest dormitory in the world
Going from 0 to 60 in 20 years: transitioning a help desk into a multi-function support center
Notebook universities do not have to be expensive
Using our technology to help ourselves (abstract only)
Steering a course to new adventures --- SCAD Hong Kong
EMS: a homegrown identity management system
Helping the rest of them: the unique consulting meeds of the Macintosh user
Helping faculty help themselves: a collaborative approach to peer mentoring
Thin clients: the key to our success
The new computer profession
I don't care; you don't care...reaching the non-user
Sun ray self-help guide
New rules for new technology (abstract only): computer stress and human cost
Proceedings of the ACM Annual Conference on Special Interest Group on University and College Computing Services, SIGUCCS'13, Chicago, IL, USA, November 03-08, 2013
The brass rings of technology: how to present the new computing solutions
Teaching, Learning, and Classroom Design
A survey of Office Automation technology for academic computing centers
Computer literacy on a University campus
Ubiquitous computing
Focusing the academic computing help desk on the needs of customers
A little help from my friends
Organizing Decentralized Helpdesks
Avoid Phishing Traps
How'd they do that: modified instructional system
Hiring and training for dummies
Introduction of New Kyushu University Primary Mail Service for Staff Members and Students
Experience of our Video Conference System mixing with WebEx and Polycom STB
Building Bridges to the Majority: Discipline-Oriented Faculty Support
EDUCOM'S planning council on computing in education and research
Proceedings of the 17th Annual ACM SIGUCCS Conference on User Services, Bethesda, Maryland, USA, 1989
Bridging the communications gap with new students: partnerships are the key
OLC: an on-line consulting system
Developing a flexible online learning management system to facilitate various aspects of instructor-led training and lab administration
Future directions in online information at MetaCenter
Introduction and management of inter-campus learning assistant system for distributed campus
Evaluating User Satisfaction
The sixty second seminar - producing instructional video for the web
No One Has Any Time
A distributed computer approach to I/O rooms
A marketing framework for user services management
Faculty Support: A 4-way Perspective
Content for one: developing a personal content management system
AID - access to informal documentation
Walking the tightrope of faculty support
Making standards work: a "whole-product approach"
Web-based work order system for tracking, reporting, and solving it issues
Networking with workgroup administrators