yusuke1997/dblp-id-title huggingface dataset:
Computer conference and message systems: Their use in a university computer center
A Return to Training
Keeping a consulting system on course
The unique advantages of the Macintosh
Open source: a practical solution
Desktop management: reeling in the great white whale
A Botnet Detecting Infrastructure Using a Beneficial Botnet
Marist college token ring test network
Alternatives to teaching introductory short courses
The politics of Software Engineering
The people process in text processing teaching text processing in a university environment
Technology Training Partnerships - University of Pittsburgh, Pittsburgh City Schools and Community College of Allegheny County
Barrels, Buggy Whips, And BASIC - A Historical And Personal Perspective On Skill Obsolescence
Two-way communication between User Services and Systems programmers
Staffing user services
Shakin' up your management style
Student technology fellows program: teaching teachers the technology
Revitalizing Student Worker Training: Using Office 365 to Train and Manage Your Student Workforce
Quick-fix consulting: a user disservice
Changing Support Services in the University System of Georgia Computer Network
Student career ladder (poster abstract only)
A successful support model for student consultants at Rutgers University
Rejuvinating a pulications group
Our Experience with Introducing Microsoft Office 365 in Kyushu University
Organizing a live call-in TV show about computers
Faculty computer literacy at the University of Wisconsin-Milwaukee
Securing a wireless network
Got a document? let's print it
A solution for inventory tracking in a computing facility via hypercard
Faculty Response to Classroom Use of E-Technology
Educating computing support professionals at Northwestern University & Indiana University (panel)
The role of user services in distributed processing
Cyberinfrastructure resources for U.S. Scholarship: the TeraGrid
Computing needs of selected social science programs
A Small Staff Coping With Technology Replacement, Year One
Caprina: wide access to digitized images for education
Computer literacy objectives for college faculty
A glimpse of the past and hopes for the future
Now that we are all so well-educated about spyware, can we put the bad guys out of business?
Surviving without e-mail: effectively communicating & managing information during technology crises
Providing inexpensive software for campuses
Commuter students' computer usage
Personal and professional growth in a user services career
The evolution of microcomputer laboratory services at the University of Notre Dame
User education: a look at new technology
Shaking up traditional training with lynda.com
Network Management: Open Source Solutions to Proprietary Problems
Computing support goes off-center
Book Club LIVE: How to Think, Create, and Lead in Unconventional Ways
Communicating with operations
NAS: the NAIST user authorization management system for network accesses in consideration of system administration volunteers
Blackberries in support of technology
Electronic mail: expanding library services beyond traditional boundaries
Creating a training program for department IT support staff
Security in unattended computing labs - safeguarding users as well as machines
Organizing a campus computer coordinator group
ISSies to experts: training students as technical support staff for departments
ECCS2012 makes PCs and printers in computer labs accessible from off-campus environment
The "VIM" users group
What does faculty really want from information technology?
Training: tackling the task of reeling them in
Who's Got the Key?
Strategies for supporting faculty use of communication and information technologies
Publishing a university computing service newsletter
What's in store for you?
Secure Campus Network System with Automatic Isolation of High Security Risk Device
Surveys of computing: a tool for campus planning
Implementing a large-volume, scaleable backup system in a scientific research environment
The art and science of user services
Becoming a decentralized center
BATTLE of the bandwidth
Liberating lab computing: building a stable yet flexible computing environment for students and faculty
From dated to dynamic: a campus newsletter unfolds as a web service
Computer usage patterns on a computing intensive campus
Using a training survey to move mountains and blaze trails
The matrix and beyond: expanding proactive resources for customers
Deploying PGP whole disk encryption in Mac OS X
Is paperless painless?
The profession of user services
Evangelizing the Internet among academics
Lessons learned from the library: building partnerships between campus and departmental IT support
Client research that counts: involve your staff, engage your clients, and improve your services
Cybernetic Education: The History of the Future of Teaching Machines
Three steps of better documentation
Working collaboratively in the big ten and beyond
How to Survive Private Data Leak Incidents in Campus IT Systems?
Averting one's eyes: ethical approaches to postmastering
Proceedings of the 3rd annual ACM SIGUCCS conference on User services, Cherry Hill, New Jersey, USA, November 10-12, 1975
Who's really in your top 8: network security in the age of social networking
Yes you can: offer a comprehensive set of technologies to enhance teaching and learning
The role and responsibility of the consultant
Desktop publishing and user services; moment in the evolution of user support documentation at UNH
Higher quality for less: IT user surveys over the web
Moving mountains to get IM&T in the orientation mix
The spectre of the machine
Automating windows security: building a security CD
A new approach to academic computing support at the University of Kentucky
The GUIDE: (graphical user interface designed for education)
The I.T. circuit certificate: training for the future
When opportunity knocks: leveraging reengineering for computer training
Should we get involved in word processing?
Managing higher ed web sites: balancing the need for timely updates, the requirements of institutional marketing, and the development of content
Needs assessment for campus-wide network services at Brigham Young University Hawaii using IEEE 802.16 wireless network infrastructure
Taking the show on the road: training in a distributed support environment
Designing a Useful IT Service Portal - Help End-Users Help Themselves
Distributed vs. centralized computing a regional college center at the crossroads
The role of the user services representative in an academic computing environment
Practical management of computer ethics: computer center and computer science department approaches
Process for selecting microcomputer-based statistical software
Teaching Teachers to Teach On-line
Experience of Classes with the Portable Cloud Computing System and a Raspberry Pi Cluster
Creation and implementation of policy for information technology use: abounding ethics and values issues
Modularized short courses
Soothing the many-headed beast: improving the rendering process in the world of 3D animation
Trail mix: the nuts (and bolts) of student employee management
Staying secure in an insecure world: 802.1x secure wireless computer connectivity for students, faculty, and staff to the campus network
Statistical consulting: the responsibility cycle
Schedul-EZ: a tool for scheduling faculty, rooms and courses
The Power of PowerShell: Examples of how PowerShell Scripts can Supplement a Patch Management System to Solve Unusual Problems
Expanding technology training: using digitized video to facilitate web-based learning
Why desktop publishing is not a panacea
Teaching with technology, setting an example
University-wide general-interest on-line information systems that work-and that you can afford
Computer training and user support in higher education: small staff-big demands
A paradigm for user services support of distributed computing
The Lecture in Our University During COVID-19 Pandemic
Challenges of Deploying PKI based Client Digital Certification
Vendor services: Questions that should be asked
Video podcasting is not as hard or as expensive as you think
The technology learning center (TLC): a comprehensive learning environment for students
Moving from training to teaching
Networking and telecommunication strategies - on-line services for the campus
The CAI has invaded Georgia state university
The college consultant
Writing about TCP/IP: challenges and a solution
Using the Web to Train Employees
Attempts to automate client security at virginia commonwealth university
There's gold in them thar networks!: or searching for treasure in all the wrong places
Using Excel for scientific calculations
A modular approach to training
Ills Cured with a Dose of Remedy
The distributed network: working with network user liaisons at far-flung campuses
The quest for quality control in computer training
Training student staff: a conference-style approach
The Award for Excellence in Teaching, Learning and Technology: The Road to Realization
On-line information at Virginia Tech
Transforming support: from helpdesk to information center
A self-service PC-LAN-or-how many ways are there to insert a diskette in a drive?
Administrative microcomputer support from an academic center?
Purdue's system-wide deployment of a classroom response system
Communications: the internal structure
Case Study of Building a High-Performance Team: Endpoint Engineering Experiment
Support services for a heterogeneous environment
Be Careful what you Wish for
Introduction of Unchanging Student User ID for Intra-Institutional Information Service
Telephone techniques for computer consulting
Computer lab management: serving our customers through communication
The evolution of a genre: the computer center newsletter
The Chapman Residence Hall project: a microcomputer rental pilot project
My SIGUCCS Book Report
Support for decentralized computers
Using Cross-Divisional Projects to Deliver a Whole Product
Documentation: document distribution maintenance
A new model for user services: distributed support
Creating high computer impact in a small liberal arts college
Toppling the Monolith: How SUNY Geneseo Ended the Use of Monolithic Images on Macs
Tracking system bugs: why are buffer overruns still around?
Usability Testing: A Quick, Cheap, and Effective Method
Bringing Campus Experience to Online Classes
Putting it on the silver screen: the transition from paper documents to online data formats when publishing campus information on-line
Who's who in computer users and services
Customer service 101: a refresher for us all
E-Mail Rollout: Migrating from cc: Mail to Netscape Internet Based E-mail
Web tools: bridge the gap to student employees
Managing iOS mobile devices
Care Enough To Change The World
Helping students help themselves: malware removal
Linux and Open Source in the Academic Enterprise
A year in the life of a personal network
Facebook: how we lost control and found empowerment
The Miami University Cultural Diversity Awareness project
Putting it all together - a newsletter workshop
The blackboard performance monitor: a mystery online
Experience with individual receipt confirmation system and the university primary mail service
New York University's Steinhardt Technology Services: Using Intentional Data Tracking to Achieve Maximum Operational Impact
Getting Our Act Together: Human and Technological Factors in Establishing an Online Knowledge Base
Evaluating client satisfaction: a quantitative approach
Microcomputer support in user services: responding to users' changing needs
Some thoughts on users' services
Unlocking the Power of Communities of Practice in Higher Education IT
There is No Such Thing as Free Support
Evolution of a large scale lecture capture deployment
Setting up and automating a help desk: the first year of operation
Personality-aware interfaces for learning applications
Micro/mainframe communications - the transition stage
Specialized consulting a joint appointment, Computer Center - Graduate School of Library Services at Rutgers University
The many faces of faculty computing assistance
Online solutions: looking to the future of knowledgeBase management
User services for the novice on the Northwest Missouri State University Electronic Campus
Learning the ways: the enculturation of SDSC users
The evolution of user services
Moving out: Adding a Minicomputer Link
Becoming Change Aware: How curiosity and empathy can help you lead through change
Consulting for microcomputers at the university of North Carolina at Chapel Hill
Are we ready for distance education?
It seemed like a good idea at the time: what we have learned from implementing a student employee rewards system
The reorganization of higher education through information technology: understanding the process
Scratching the Surface of Windows Server 2016 and System Center Configuration Manager Current Branch
Meeting a restricted consulting budget with part-time help
Designing and supporting a web-based electronic reserves project in a university library
User services at the second level
If You Specialize It, They Will Attend
Micros and minis - conflict resolution
Faculty support with emphasis on classroom services
The helpline never sleeps
IT Training for Students, Who Needs It?
A new role for user services
Tools to help you survive your success
Driving in reverse: new directions in documentation
On-line services replacing central location services
Making large amounts of data available to users in a distributed computing environment
The computer terminal fair and applications symposium
Team Building for Employee Morale and Productivity
The joy of cooking: about computing in the classroom - know your ingredients
User services in industry - starting from scratch
Proceedings of the 2016 ACM SIGUCCS Annual Conference on User Services, Denver, CO, USA, November 6-9, 2016
Electronic conferencing - issues beyond software selection
Information literacy: the Web is not an encyclopedia
National and international developments in providing data information services
TechKnowledge: efficiently and cost-effectively supporting users
Students: heal thyself
Operational experiences from the viewpoint of university IT system administrators in the metropolitan area on east Japan great earthquake
Creating a professional development program to support a handheld computing initiative
A campus-wide solution to supporting rich media capture, conversion, & production: the media conversion lab at the University of Michigan
An audiovisual orientation to academic computing services
Knowing where "here" is: a study of current student computing resources at the University of Washington
A proper set of tools are needed to corral support
Classrooms in the cloud: Adobe Connect Pro in the Penn State learning community
Low overhead high yield integrated surveys
Student staff: n. an energetic, brilliant, creative, talented potential rolled into a food-driven, sleep-deprived, unmotivated creature who wears dirty clothes
Wireless LAN Operation and Behavioral Inferences from Usage Analysis
Leveraging student owned laptops on campus: I can't connect to the network. can you help me?
Niche by niche: launching a second-generation Internet account
Centering on the student computer user (the evolution of a peer training program at the University of Maryland)
Mac OS X panther imaging do's and don'ts
The computer center in the small college
From VTs to iMacs: Moving Public Computing Access into the 21st Century
From Reactive to Proactive: Leveraging Learning Management Systems for a More Accessible Learning Experience
An organizational solution to employee fatigue
Developing a Competency-based Performance Management System
How to survive when demand exceeds supply: implementing a problem tracking system
Building and supporting a massive data infrastructure for the masses
A comprehensive software environment in action
Distributed LAN administration
DASH: a resource browser and help system
Designing accessible web pages: a primer (Poster)
One Institution's Approach to Collaborative IT Strategic Plan Development
They work hard for the money: the joy of student management
The problem is problems: problem tracking, resolution and record keeping in a large university environment
Multiple solutions for digitizing equations for students
Virtual onsite support: using internet chat and remote control to improve customer service
Managing personal desktop computing at Argonne National laboratory
Using marketing to put the sparkle back into your training
Seamless Integration of Client Server Applications - Conclusion or How Many SIGUCCS Papers Can You Get From One Project?
Reduce costs by reducing power: navigating the conflict between administering computers and being 'green'
The USC school of social work faculty technology workshop
Student employees: hire 'em, mold 'em, keep 'em will be a part of our management track
BitLocker Full-Disk Encryption: Four Years Later
Performance evaluation: a step toward accountability
Cost management for laser printers
Beyond the technology
Getting the most out of your help desk software
First Year's Efforts and Operational Results of BYOD Action in TUAT with New Style Virtual Computer Classroom
Proceedings of the 2018 ACM SIGUCCS Annual Conference, SIGUCCS 2018, Orlando, FL, USA, October 7-10, 2018
Finding our other halves: facilitating curricular change through faculty/staff partnering (abstract)
Facilitating Year 2000 Focus Groups
Looking outwards: extending services to departmental labs
Reactive to proactive support: a corn dance
New Student Conferences: An Introduction to Computing at Texas A&M University
Information and communication technology infrastructure and management for collaboration with regional universities and colleges
Be a Tech Detective
An Experiment in senior staff working alongside student consultants
Easy access to remote graphical UNIX applications for windows users
Benefits and strategies of implementing educational software site licenses
A videodisc training system for academic computing services
An Analysis of Relationship between Storage Usage Distribution and Per-User Quota Value
The Squeaky Clean Computer Lab: How to Maintain your MACs and PCs as Well as Your Sanity!
Single user systems in a university environment
Creating a new masthead for gather/scatter: the untold story
Connections for success: creating a community of electronic learners
There's gold in them thar networks! or searching for treasure in all wrong places
Are You Prepared for Tomorrow?: Developing and Offering Technology Repair Services
The pieces of a policy: categories for creation of a comuter ethics policy
Discovering a new world of lab management
Searching for the Needle of Information in the Haystack of the Computing Web Pages
Seeing through the smoke and haze: clarifying issues regarding electronic access to potentially offensive material and pornography
FACES: a faculty support program at Syracuse University. How do we assist faculty in bringing the computer into the classroom?
The use of hypertext to support user services
Gauging IT support strategies: user needs then and now
Gathering User Stories
Computer lab reservations: improving how to manage multiple reservation life cycles
Student workers: the heart of the help desk
A Peer Review experience
Those low-down, slow-down desktop publishing blues or graphic design resources for desktop publishers
The crystal ball of research: how to use it to learn about the user community
Serving the needs of administrative users: Pressure for change in traditional user services and administrative data processing roles and methods
The multiplier effect of computing literacy on user services
Ethics education in the microchip millennium
Organizing a college microcomputer show
User privacy in a networked environment (workshop): legal, policy, and ethical considerations when responding to complaints of misuse
Electronic consulting
Residential computing consultants: help center after hours and onsite
Merging IT training with academia
Maintaining Effective Collaboration: Supporting a Shared Library System Across 39 Academic Institutions
UMConnect one year later: promoting live@edu services
Advanced technologies studios
Help is but a phone call away..
Crossing the bridge from WebCT 2.x to 3.x
Facing budgetary shortfalls?: ways to keep IT staffing, while saving important monies for critical use
Capitalizing on faculty as lobbyists
Designing user services on a PC LAN
When you can't chain'em to the desk: secrets for getting and keeping labbies
Strategies for Career Resilience in the Face of Economic Uncertainty
Do a quick conversion: put all our documentation on the web
Online and instructor-led technical training: a charge-back model that works!
The best of the best and the worst of the worst
Implementation and Experience of the Online Peer Grading System for Our Real Class
The importance of emotional intelligence
Future of Computing Labs at Marriot Library
Improving Leadership Through Improv
Instructional support at small universities: a training perspective
Word processors: A new group of users and what to do with them
A casual teaching tool for large size computer laboratories and small size seminar classes
The computing center at the small-college: The sense of the meeting
Bringing vendors and users together: site licensing dilemmas
Enterprise Wide Electronic Mail using IMAP
Get a grip: managing RSI at MIT
Developing a service catalog for higher education information technology services
How many pieces of paper can we eliminate in running a computer lab?
Designing a new employee orientation (NEO) system
Planning student laboratories - what isn't new?
A recharge model for end user computing support: yes! people pay us to fix their computers
The ISU Micronet Scout
Print centers: navigating the sea of ink
A case study: implementing supportworks professional helpdesk at drew university
UW-Madison student leadership project
Stuck in nerdville: implementing a laptop checkout program via information commons
A cornucopia of connections: getting from here to there, for little or no money down
Implementation & evolution of a course management system
Computer-based audiovisual production
Signed, Sealed, Delivered: Improving Your Messages to the Community
Fun and Frames: Play-based project management for student employees
Dispel those computer myths!
Using the Technology You Support - Automating the Help Desk
World Wide Web development at Notre Dame: it's easier to ask forgiveness than permission
Diving into a virtual sea: exploring the philosophy behind and implementation of an academic second life model
We use technology, but do we use technology?: using existing technologies to communicate, collaborate, and provide support
Can you hear me now?: communicating to the campus community
Graphics growth at Clemson University
2028: The Decade Ahead for Higher Education
Digi get it: student technology training
Enhancing campus IT services and student employee development through student technology services
Promoting the easy way: exploiting the everyday
Enhancing Campus Cyber Security through a Class with Combination of Computer Ethics Videos and Logical Thinking
Blaze a new trail to success with emotional intelligence
Supervising students in satellite locations: overlords need minions!
Getting KERMIT to the users
Personal networks: why both and how to get started
Batch student free access
Software lending library
How to host a regional conference: GusDay
Planning for remote users
The proximity of users to user services: The opposite case
Teaching workshops to college faculty, staff, and administrators
A Structure for Project Management and Collaboration in a Higher Education IT Organization
Adventures in XSC: our six-week countdown to extended service coverage
Using the University Databases in Help Desk Operations
Investigating and implementing mobility
Downsizing newsletters at the University of Michigan
Managing change with partnerships at the Univ. of Michigan
Mainframe consultants can be microliterate - without micros
Interactive off-line editors
Moving to a total client server operation
Proceedings of the ACM SIGUCCS Fall Conference on User Services 2011, San Diego, CA, USA, November 12-17, 2011
Microcomputers and the university computer center
Strategies for small schools "reaching out to the community"