yusuke1997/dblp-id-title huggingface dataset:
The role of user services in network design, implementation and support
Lessons Learned from Pandemic Teaching
EASY: The microcomputer-based EDUNET access system
A Real-time Application to Predict and Notify Students about the Present and Future Availability of Workspaces on a University Campus
Are we doing enough for the user?
Developing a Help Desk Board Game
LEEP3 - distance education tips
Authenticating public access networking
The MAC-AT-HOME student microcomputer loan rogram
Managing change (workshop)
From eLearning to eScience: Building a Service Oriented Architecture to Support Research
User support from systems and operations
Centralized windows application deployment app2go
Maintaining Balance: : Mile-High Expectations vs. Technostress
A rolling Gopher gathers no moss
Creating a campus network without funding or a campus strategic networking plan - no kidding
Emergent technologies for teaching and learning: social media and ubiquitous computing
Implementation of fee-based printing in student computing sites
Developing a style manual for university computing centers
"I've got a quick question..." or, a dozen years of network user services
Remote services to a diverse group of users
Distributed training: the MSU computer laboratory departmental trainer program's second year
Computing Survival Skills: First Aid, Not Medical School
The search for the holy Grail: user-installable network connections
Universal email: from zero to 60 in 36 months
How much paper do you need to support an electronic information system?
Project assist academic services search and inquiry system for time-sharing
Taking the Guesswork Out of Lab Management
Building a call center in 2 days: how a world class support center responds to crisis
Setting the direction for administrative user services at the University of Kansas (a.k.a. The Information Center)
Strategies for supporting the 'human processes' in team-based instructional development projects
Technology based motivation of students to collaborate by digital annotations during real lecture and learning sessions
From GenderMag to InclusiveMag: : A Journey for University IT
Introduction to the symposium computer science and smaller colleges
Internal communication A workshop centered around techniques that can be used to improve internal communications within the computer center
Better ways to handle customer support phone calls
Providing user service for an integrated computing network
Revision control practices applied to computer configurations
Instituting an institute: go for it!
Ink, paper, scissors: experiments in cutting campus printing costs
Customer-facing communication
Myths, history, and possibilities
Running a micro lab: One year later
Equipment maintenance as a user service
Creative personnel management for User Services
Inspiring your users to learn
Regaining single sign-on taming the beast
Network user services and personnel issues
Bringing the mountain to Mohammed: developing a faculty multimedia program
Teaching computing to thousands
A typesetting system for university computers
Blazing a new IT project management career
Brokering and servicing terminals
From the ladder to the matrix: moving to self-directed, cross-functional work teams
Experiences with a micro lab network
Helpdesk.Drew.Edu: Home Growing a Helpdesk Solution Using Open-Source Technology
Jetstream: A Cloud System Enabling Learning in Higher Education Communities
The components of a computerized test-scoring service
Higher ed 101 - teaching techies higher ed culture
Faculty development
Supercomputer sevices at the NMFECC
A "full-service" approach to computing support
Lessons from electronic surveys
Every user is not amiable
Developing user services for the researcher
Technology workshops by in-service teachers for pre-service teachers
How long can we keep doing more with less?
Building a university IT community: strength through collaboration and partnerships
The evolution of software distribution: where did we come from and where are we heading?
Programming is a part time job
Current evidence regarding the design of rest breaks for video display terminal work
Providing the right computing services in times of financial crisis: a case study at the University of Wisconsin-Madison
Ursula or ariel?: is your help desk application evil or good in the eyes of your support staff
Oh, my aching laptop: expanding the boundaries of campus computing ergonomics
The Workstation Resource Center at Temple University
Using video podcasts outside the classroom
Firmament of terminals
AR/VR Strategy Considerations for Academic Computing Services
LSE for you: secure interaction with personalised information for students and staff delivered via the world wide web
Implementing Service Standards to Manage Client Expectations
After the class: informal training support through the Penn State technology training community
Welcome to the orient express: making good connections from "hire to there" (the journey of a new recruit)
NT/Windows 2000 user profile issues
Everything Counts: Making a Difference with Inclusive Words
Managing user services personnel as a facilitator
Communications software in university computing services
Is a modern, robust Windows XP lab environment better than an older, simpler Windows NT4 environment?
An experience of monitoring university network security using a commercial service and DIY monitoring
Adding fun and games to training programs
Virtual Reality: Classroom Tool or Classroom Fool?
Proceedings of the 2025 ACM SIGUCCS Annual Conference, SIGUCCS 2025, Denver, CO, USA, April 6-9, 2025
A state of the art survey in computing services: Imperial College computer centre
Imaging, security, configuration, and maintenance for the masses
Using macros & style sheets to aid in document layout
Preparation for Remote Activities in the University using Cisco Webex Education Offer
The microcomputer user services specialist an evolving role
A holistic approach to high-performance computing: xgrid experience
Documentation in academic computing management
Rethink, restructure, redesign: new approaches to workshop content
What's a trainer to do?
Putting Help Where the User Is - A Desktop Computer Support Strategy
Slacking On: Organizing 50 Student Staff Remotely
The summer institute for instructional technology: goodbye chalk and slate; hello mouse and web
Desktop publishing as a springboard to computing proficiency
Enhancing training & documentation by eliminating artificial boundaries
Fukuoka University public NTP service and BCP38
Jamf is A Verb, Have you been Jamfed?
Outsource this!: broaden support and reduce staff burnout
Academic support vs. information support: Bringing information management to the community college
Library resources to enhance the undergraduate experience
Should you upgrade to Mac OS X in your computing labs?
Business ethics; a case study approach to ethical dilemmas and decision making in the workplace
A space just for YOU: specialized learning centers
A role for computer science in user services
Computers in the humanities: Providing faculty with new tools
Proceedings of the 30th annual ACM SIGUCCS conference on User services: Charting Bold Courses - New Worlds in User Services, Providence, Rhode Island, USA, November 20-23, 2002
Questions about Systems and User Services Communications
Problems of communication
Sustainable automated software deployment practices
eXtreme deployment: distributing and configuring 450 student laptops in five hours
Cornerstones of computing on campus
The technology explosion & training: how "old-fashioned" marketing helps keep training relevant
Re-Inventing the Helpdesk. Again. In Five Weeks or Less
Teaching Teachers to Teach with Technology While Encouraging Students to Look Forward to College: A Case Study of Learner-centered Training
Delivering Tomorrow's Workspace: Reimagining Application and Desktop Delivery Strategies
The Evolution of an IT Service Desk
Women & technology: how Wellesley College recruits, trains and retains student staff
Proceedings of the 24th Annual ACM SIGUCCS Conference on User Services, Chicago, IL, USA, September 30 - October 2, 1996
Customer service: then and now
Converting from a paper to an on-line computing center newsletter
Personal Information Leak in a University, and Its Cleanup
How We Survived the Tantrums and Stopped the Kicking and Screaming
Orchestrating an institution-wide transition to google calendar
The evolution of learning spaces
The training of teachers in the use of computers in the classroom
On-line consulting for the on-line consultant
From mainframes to micros: Effects on workshop delivery
The Speed of Learning
"Progress towards an accessible computing information sharing data base"
Still sailing (and bailing): managing unexpected change in user support
A campus and off-campus computing strategy
A + B = C: How the Effective License Position Calculation for Software Isn't That Simple
DIY Tech + Engaged Student Workers = Low Cost Proof of Concept
Lab interns: A new level of service
Challenge for Consolidation of Individual Email Services into a Cloud Service
Casting nets in the waters of adaptive technology
Computer assisted document production at Carnegie-Mellon University
A Cooperative Mode of Organization for Social Science Computing
Timeless access - faculty development through computer conferencing
Package short courses: An idea whose time has come
Operation and Support of Mandatory Multiple Types of Multi-Factor Authentication for Members
Student employment system: the pros and cons of building a homegrown application and using student programmers
Pursuing the peak of excellence: Wiki as a knowledge base
A centralized storage system with automated data tiering for private cloud environment
Getting out of the computing centre: where the students are
Nightmare on Webstreet
Couch Learning Mode: Multiple-Video Lecture Playlist Selection out of a Lecture Video Archive for E-learning Students
Making online training and support easier for everyone with viewlets
Information overload: training consultants to be knowledgeable, not "know-it-alls"
Implementation and operation of the Kyushu university authentication system
Living on the Bleeding Edge: Creating and Managing Highly Specialized Student Labs
Proceedings of the 10th annual ACM SIGUCCS conference on User services, Chicago, Illinois, USA, November 10-12, 1982
CourseCast: a new angle on course capture technology
A video support model for liberal arts colleges
Computer Network Associates
Instituting and advocating technology training and sharing of ideas for online courseware
User services Watergate: information management in a multi-vendor environment
Proceedings of the 2023 ACM SIGUCCS Annual Conference, SIGUCCS 2023, Chicago, IL, USA, March 26-29, 2023
Netscape - network tool or is it more than just that?
Doing too much for the user
Evaluating student employee performance
User services in the Mid-Illinois Computer Cooperative
Repairing a bad reputation: it takes more than good works
Dormnet support at Princeton University
From help desk and resnet to "Best Service Center in Town"
Handicapped computing
Opening the lines of communications with open source software
Creating information kiosks for the new distributed computing environment
The whole is greater than the sum of its parts or The effects of interfacing Waterloo SCRIPT with the IBM 6670 information distributor
Supporting ubiquitous computing through directory enabled technologies
The role and impact of a Data Base Management System in a university time-sharing computing environment
Documentation update for the eighties
Computer user cooperatives: Providing user services to grower-producers
Preventing COVID-19 Infection in a University Using Office 365
Modular imaging architecture: a modular approach for scalable PC deployment
The ABC's of customer support academic and business aspects of customer support: a perspective on marketing our services
Comparing a video projector and an inter-PC screen broadcasting system in a computer laboratory
Level II technical support in a distributed computing environment
CCNEWS: an online forum for newsletter editors
A multimodal guide for the augmented campus
Applying Design Thinking
Using webpages to make your life easier
Using continuing education programs to transfer campus Internet experience to the community
Managing Student Workers: How to Effectively Schedule and Supervise Student Workers in a Dynamic Environment
Charting the course of a user survey that will rock the boat
Network's design allows seamless integration into existing microcomputer lab
A strategy for the procurement of instructional time-sharing services
Technical outreach: if the mountain won't come to Mohammed..
Internships link user services to academic departments
Implementing a network improvement action plan
Course evaluations online: putting a structure into place
Centralized content in a decentralized IT environment: plone and content management at Texas A&M University
Moving IT beyond IT
A two-tier approach to customer service
Graphic design tips for desktop publishers
Internet access for K-12 schools in Michigan
Crossing the bridge while you build it: a smooth migration to new servers and services
Toward a software development model for automatic marking software
Patch Management: The Importance of Implementing Central Patch Management and Our Experiences Doing So
The mission: delivering technology information to those who need it most
The Latest Activity to Realize the Ideal ICT Environment in Kyushu University
Engaging faculty in technology for teaching and research
Careful or Correct?
Concerto: digital signage on the cheap
Collaborative Partnerships to Support Faculty Development in the Information Age
Functional computer literacy
Computing: Taking the first byte
Mental Health in the IT Workplace
Hands-on microcomputer training
Backstage at the helpdesk (poster)
tele-TASK: teleteaching anywhere solution kit
Comments on computer center policy
Finding a balance: centralized IT support for decentralized units and the liaison program at Tulane University
Broadening and strengthening a user base through documentation
Computer graphics in a campus environment
Leveraging Linkedin Learning for Student Training
Show Me The Money, In IT Training!
Achieving computer literacy
Finding harmony in systems development and user services
Is your resNet support boat sinking?: try outsourcing!
Office 365: tips to avoid turbulence while moving faculty and staff to the cloud
Elevating Customer Support with GenAI
Experience of Digital Transformation in a Small University, 2021
Nurturing a Culture of Collaboration
IT staff training and development
Effect of Cloud Based Learning Management System on The Learning Management System Implementation Process
Revolutionizing Scheduling: Building Efficiency from Code to Calendar
Managing professional and personal sensitive information
App development in user services: oxymoron or incubator?
Institute for educational computing
Transitioning from central to logical support
Mastering IT change management step two: moving from ignorant anarchy to informed anarchy
Proceedings of the 6th annual ACM SIGUCCS conference on User services, Boston, Massachusetts, USA, October 15-18, 1978
Word processing and data entry computing services
What should we expect from our users?
Implementation of software license management support system
The 1980 computing center newsletter contest
Our failure to educate users in the use and true cost of workstations
Novell cuisine
Automating user request processing with EARP
A new collaborative software package: TeamSpace at Stanford University
Redefining user support: shifting paradigms instead of blame
From user to client services; making the transition for supercomputing
Navigating the great learning barrier reef: active training ideas to make learning fun!
The growth of departmental computing: history, problems and prospects
Proceedings of the 28th annual ACM SIGUCCS conference on User services: Building the future, Richmond, Virginia, USA, October 29 - November 1, 2000
Designing effective documentation
Providing computing services outside of the computing labs
Security in the residential network
Leadership Takes Courage, Boldness and Leaps of Faith
Microcomputers in educational and research environments: their management, acquisition, upgrade, and maintenance
Elements of success for user services
Be a SAM Superhero: Save Money and Reduce Risk at Your School
Simulation of Power Saving in Private Cloud Environment
Optical mark reading - making it easy for users
Quo Vidas, professor
An augmented campus design for context-aware service provision
Moving from demanding service to service on demand: the ongoing journey at the University of New Hampshire
The campus microcenter
A Touchless Gestural System for Extended Information Access Within a Campus
IT collaboration across institutions
Proceedings of the 21st Annual ACM SIGUCCS Conference on User Services, November 7-10, 1993, San Diego, California, USA
Implementing Assistive Technology: Opportunities and Challenges
University jewels and robbers: what are they?
Integrated technology services publications and communications strategy
Proceedings of the 27th Annual ACM SIGUCCS Conference on User Services: Mile High Expectations 1999, Denver, Colorado, USA
Overhauling trouble ticket categories (poster session)
Computing futures: SIGUCC User Services Conference V
CMDB Assessment and Remediation
Encouraging and assisting faculty incorporation of innovative classroom technologies
Computing training culture crash
Organizing for users
Back to the future: implementing a distributed support environment
Developing a computer use policy at the University of California at Berkeley
VandalMail Live: bringing a campus into the Microsoft @EDU Program
Winning all around, providing a help desk service point at the learning commons
Consulting through electronic mail
Bridging the service gap with student employees: curse or blessing?
Pulling it all tegether: a well-designed user's manual
Software piracy: stopping it before it stops you
The word processor as an integral part of the Penn State University's administrative network
One mac, two mac, red mac, SUMAC
Administrative workstation project: computer training for the vice president's office
Retooling the user support staff of the computer center towards a micro information center facility
Transitioning to unstaffed computing sites
Planning for instructional time-sharing service
Unifying the ITS department through ticketing
Using new media to improve self-help for clients and staff
Google apps for education: Valparaiso University's migration experience
From Gatekeeping to Building Guardrails: Modernizing Document Management
Just fix it: IT support for students
Toward a uniform user interface at UNCG
Batch vs. timesharing: Closing the gap
Creating a Technology Desk in an Information Commons
Introducing a Client Community to a Non-Microsoft Product
User services: double duty for systems programmers
Looking for Mr. X bar: supporting statistical computing in the personal computer era
Crisis or Turning Point - Supporting a Multi-Campus Student Information System in Transition
Training adult learners - a new face in end users
Defining and training administrators for distributed networking
It's Better to Be Lucky Than Good: Reflections on Technical Decisions in the Wake of a Pandemic
User services management: changing a breed or breeding a change?
Creativity- a process of exploration
Documentation Aerobics: Toning and Streamlining Your "Body of Documentation"
The University of New Brunswick's pilot for an electronic theses and dissertation program
Financial information system
Development of an e-learning back-end system for code assessment in elementary programming practice
Computer center consulting on personal computers: A changing role for a large computer center
Establishing and delivering training for the Zimbra collaboration suite
Soup to nuts: affordable tools for building and maintaining labs
Intentional Transparency: How to Develop One Service Catalog for All IT Services
Caught in the middle
Managing campus-wide information systems: issues and problems
"Typesetting" reference cards with a plotter
Sustaining a student program through collaboration and communication
Collaborating with Digital Natives on Digital Citizenship
A Career in Organized Anarchy: Building Interpersonal Relationships in Higher Education
Proceedings of the 8th annual ACM SIGUCCS conference on User services, Morgantown, West Virginia, USA, November 16-19, 1980
Computing Support Technicians: Yours, Mine or Ours
"You know more than you think you do": helping participants transfer knowledge
Student consulting - the front line troops
Telling is not training: navigating the unpredictable waters of professional development
Proceedings of the 20st Annual ACM SIGUCCS Conference on User Services, 1992, Cleveland, Ohio, USA
Selecting a statistical package for microcomputers on campus
Taming the skyrocketing printing costs in campus computing labs with open source technology
University innovations in desktop publishing
Student consultants: A key to efficient utilization of computing resources
From Disruption to Insight: CrowdStrike's Impact on Client Services and Security
Neither rain nor sleet nor dark of night - managing public computer clusters at MIT
Superstar student staff teams
Building a computer lab that students will love: internet cafés and design studios
Development of a Living Campus Map using a Wiki Software and Bot Computing
Different Strokes for Teaching Folks
UR mobile: there's an app for that!
Striving for competent student consultants
Quality is free: but how do you implement total quality and restructure information technology at the same time?
Workshop on microcomputer database management systems
Metamorphosis: from traditional computer labs to collaboratories
Introduction and experience with the primary mail services based on their names for students
Improvisation for the Rest of Us and Those Who Want to Be Better Communicators
The way we were: twenty-five years of end user computing support in higher education
Paper copy to online: the push to get employees into the 21st century
Desktop support without visiting the desktop
Setting the directions of administrative computing at Lafayette College
Expanding the campus computing community: computer-mediated classrooms
Recruitment and Retention of IT Staff in Higher Education
Windows 2000 Lab System Upgrade: Good Idea, Bad Idea?
Pursuit of excellence in a peer training program
Google this!: using Google apps for collaboration and productivity
Parallel processing support: so what is a "Heisenbug" anyway?
One Little Spark: Putting the Service back in to Service Desk
Implementing preinstallation environment media for use in user support
Computing labs and technology classroom (CLTC) initiative: a model for distributed support
Distributed consulting in a distributed environment
Vista preparedness at Indiana University
(Wiki + ResTechs) = (fresh documentation + organic knowledge management + training materials + good, cheap technical writers)
Revamping "computing at Cornell": creative collaborations for Web site redesign (Poster)
Where the Students Are...Computing Services at the Customer Source
Decentralized and centralized it support at Tulane University: a case study from a hybrid model
Training: a view from the new kid on the block
Implementation and experience with the terminal registration system with web interface
New name, new image: PC help desk steers massive PR launch
Integrating advanced workstations into a college curriculum: a panel presentation
The politics & control of computing in higher education: the Baruch College perspective
Building a champagne helpdesk on a beer budget
Instructional Technology Communication and Outreach
Divide & conquer
Research based methods for using powerpoint, animation, and video for instruction
Outside the boundaries of printing: not just your 8.5 x 11 standard sheet anymore
Using the Internet for more than just mail
Using the campus web site to track student attendance
Communication and the structure of a service organization
Information security training: what will you communicate?
I'll Guard This Printer With My Life: Colorado College's Journey to Managed Print