Abstract-Frequently asked questions (FAQs) are a popular way to document software development knowledge. As creating such documents is expensive, this paper presents an approach for automatically extracting FAQs from sources of software development discussion, such as mailing lists and Internet forums, by combining techniques of text mining and natural language processing. We apply the approach to popular mailing lists and carry out a survey among software developers to show that it is able to extract high-quality FAQs that may be further improved by experts.
Henβ et al. REF presented a semi-automated technique to build FAQs (Frequently Asked Questions) from data available in discussions, such as mailing lists and forums.
Semi-Automatically Extracting FAQs to Improve Accessibility of Software Development Knowledge
ICSE - 34th International Conference on Software Engineering, 2012
Computer Science