Abstract. In today's fast changing business environment flexible information systems are required to allow companies to rapidly adjust their business processes to changes in the environment. However, increasing flexibility in large information system usually leads to less guidance for its users and consequently requires more experienced users. In order to allow for flexible systems with a high degree of guidance, intelligent user assistance is required. In this paper we propose a recommendation service, which, when used in combination with flexible information systems, can guide end users during process execution by giving recommendations on possible next steps. Recommendations are generated based on similar past process executions by considering the specific optimization goals. This paper also describes an implementation of the proposed recommendation service in the context of ProM and the declarative workflow management system DECLARE.
Recommendations, in REF , are given in order to assist users in selecting activities, during process executions, by giving recommendations on possible next steps.
Supporting Flexible Processes Through Recommendations Based on History
BPM
Computer Science