In email conversational analysis, it is often useful to trace the the intents behind each message exchange. In this paper, we consider classification of email messages as to whether or not they contain certain intents or email-acts, such as "propose a meeting" or "commit to a task". We demonstrate that exploiting the contextual information in the messages can noticeably improve email-act classification. More specifically, we describe a combination of n-gram sequence features with careful message preprocessing that is highly effective for this task. Compared to a previous study , this representation reduces the classification error rates by 26.4% on average. Finally, we introduce Ciranda: a new open source toolkit for email speech act prediction.
This justify the work of Carvalho REF ) that describes an NLP technic based on Ngrams to classify "email speech acts", such as "propose a meeting" or "commit to a task".
Improving "Email Speech Acts" Analysis Via N-Gram Selection
Workshop On Analyzing Conversations In Text And Speech
Computer Science