Purpose -This paper seeks to provide business process redesign (BPR) practitioners and academics with insight into the most popular heuristics to derive improved process designs. Design/methodology/approach -An online survey was carried out in the years 2003-2004 among a wide range of experienced BPR practitioners in the UK and The Netherlands. Findings -The survey indicates that this "top ten" of best practices is indeed extensively used in practice. Moreover, indications for their business impact have been collected and classified. Research limitations/implications -The authors' estimations of best practices effectiveness differed from feedback obtained from respondents, possibly caused by the design of the survey instrument. This is food for further research. Practical implications -The presented framework can be used by practitioners to keep the various aspects of a redesign in perspective. The presented list of BPR best practices is directly applicable to derive new process designs. Originality/value -This paper addresses the subject of process redesign, rather than the more popular subject of process reengineering. As such, it fills in part an existing gap in knowledge.
In REF , a number of BPR best practices and approaches are provided.
Best practices in business process redesign: use and impact
Business Proc. Manag. Journal
Business Proc. Manag. Journal
Computer Science